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EXHIBIT A
ADA Title II Self-Evaluation and Transition Plan
ADA TITLE II SELF-EVALUATION AND
TRANSITION PLAN
Bureau Veritas
6021 University Blvd, Suite 200 | Ellicott City, MD 21043 | www.bureauveritas.com | p 800.733.0660 prepared for
City of Maywood
4319 East Slauson Avenue
Maywood, California 90270
PREPARED BY:
Bureau Veritas
6021 University Boulevard, Suite 200
Ellicott City, Maryland 21043
800.733.0660
www.bvna.com
BV CONTACT:
Justin Vang
Program Manager
800.733.0660 x7297846
[email protected]
BUREAU VERITAS PROJECT #:
168909.24R000-00A.206
DATE OF REPORT:
May 2, 2025
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
FOR
City of Maywood
4319 East Slauson Avenue
Maywood, California 90270
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
TABLE OF CONTENTS
1. CERTIFICATION ............................................................................................................................... 2
2. EXECUTIVE SUMMARY.................................................................................................................... 3
2.1 Overview of the City of Maywood.................................................................................................. 3
2.2 Summary of Findings.................................................................................................................... 3
2.3 Recommended Improvement and Costs ....................................................................................... 4
2.4 Implemenation Strategy................................................................................................................ 4
2.5 Conclusion ................................................................................................................................... 4
3. ACCESSIBILITY REQUIREMENTS................................................................................................... 5
3.1 Americans with Disabilities Act ..................................................................................................... 5
3.2 Accessibility in the Public Right-of-Way ........................................................................................ 6
4. REQUIREMENTS FOR A SELF-EVALUATION AND ADA TRANSITION PLAN ............................... 7
5. PUBLIC OUTREACH......................................................................................................................... 8
5.1 Public Comments ......................................................................................................................... 8
6. SELF-EVALUATION: PROGMATTIC AND ADMINISTRATIVE REVIEW........................................... 9
6.1 Community Services..................................................................................................................... 9
6.2 Housing....................................................................................................................................... 11
6.3 Personnel and Internal Policies and Procedures .......................................................................... 12
6.4 Human Resources: Position Descriptions .................................................................................... 13
6.5 ADA Coordinator ......................................................................................................................... 14
6.6 Notice of the ADA’s Provisions .................................................................................................... 14
6.7 Grievance Procedures................................................................................................................. 15
6.8 General Effective Communications .............................................................................................. 15
6.9 9-1-1 and Emergency Communication Services........................................................................... 17
6.10 Website Accessibility ................................................................................................................. 17
6.11 Curb Ramps and Pedestrian Crossing ....................................................................................... 18
6.12 Emergency Management........................................................................................................... 18
7. SELF-EVALUATION: FACILITY and PUBLIC RIGHT-OF-WAY (PROW) ASSESSMENTS.............. 22
7.1 City Facilities ............................................................................................................................... 22
7.2 City Public Right-of-Way Pedestrian Facility................................................................................. 24
7.3 Basis for Probable Costs ............................................................................................................. 25
8. COMPLIANCE STRATEGY.............................................................................................................. 26
9. PHASING AND PRIORITIES ............................................................................................................ 27
9.1 City Facility Phasing and Individual Facility Barrier Priorities ........................................................ 27
9.2 City PROW Barrier Phasing......................................................................................................... 28
10. CITY OF MAYWOOD FUNDING LEVELS ........................................................................................ 30
11. TRANSITION PLAN COMPONENTS................................................................................................ 31
11.1 Overview................................................................................................................................... 31
11.2 Barriers Summary...................................................................................................................... 31
11.3 Buildings and Parks Barrier Removal Strategy........................................................................... 31
11.4 PROW - Sidewalk Barrier Removal Summary............................................................................ 33
11.5 PROW - Curb Ramp Barrier Removal Summary ........................................................................ 35
11.6 PROW - Bus Stops Barrier Removal Summary.......................................................................... 37
11.7 PROW – Pedestrian Signals Barrier Removal Summary ............................................................ 39
11.8 Schedule and Timeline .............................................................................................................. 41
12. APPENDICES................................................................................................................................... 42 1
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
1. CE R T I FI C A T I ON
Bureau Veritas has completed a Comprehensive Accessibility Evaluation of the City of Maywood properties in Los Angeles County, California, in accordance with the requirements of 28 CFR Part 35, the 2010 ADA Design Standards for Accessible Design, and the State of California Building Code sections related to accessibility.
The conclusions and recommendations presented in this Self-Evaluation and Transition Plan are based on the evaluations of properties under the jurisdiction of the City of Maywood, associated documentation related to the properties, and input from the City of Maywood staff.
Accessibility evaluations were conducted by Bureau Veritas Project Architects and Project Engineers during site visits to individual properties. Project Architects’ and Engineers’ observations were made during site visits conducted in 2024. Cost estimates for barrier removal are planning level cost estimates based on Bureau Veritas’s experience with similar properties.
The assessments were performed at the Client’s request using methods and procedures consistent with good commercial and customary practice for assessing compliance with the Title II provisions of the Americans with Disabilities Act (ADA), including the requirements of 28 CFR Part 35, and applicable state requirements. Accessibility barriers in areas which were not readily accessible, and/or may not have been visible, may exist. Individual facility reports describe property conditions at the time that the observations and research were conducted. The individual facility reports are not an engineering evaluation of physical conditions. The Self-Evaluation did not include engineering evaluations or engineering calculations to determine the adequacy of the park or facility’s original design or to determine engineered cost estimates.
The opinions Bureau Veritas expresses in this report were formed utilizing the degree of skill and care ordinarily exercised by any prudent architect or engineer in the same community under similar circumstances. Bureau Veritas assumes no responsibility or liability for the accuracy of the information contained in this report, which has been obtained from the Client or the Client’s representatives, from other interested parties, or from the public domain. The conclusions presented represent Bureau Veritas’s professional judgment based on information obtained during the course of this assignment. The conclusions presented are based on the data provided, observations made, and conditions that existed specifically on the date of the assessments of individual properties.
Bureau Veritas certifies that Bureau Veritas has no undisclosed interest in the subject property, Bureau Veritas’ relationship with the Client is at arms-length, and that Bureau Veritas’ employment and compensation are not contingent upon the findings or estimated costs to remedy any deficiencies.
This report has been prepared on behalf of and exclusively for the use of the City of Maywood for the purposes stated herein. The purpose for which this report shall be used shall be limited to the use as stated in the contract between the client and Bureau Veritas.
This report, or any of the information contained therein, is not for the use or benefit of, nor may it be relied upon by any other person or entity, for any purpose without the advance written consent of Bureau Veritas. Any reuse or distribution without such consent shall be at the client’s or recipient’s sole risk, without liability to Bureau Veritas.
If you have any questions regarding this report, please contact Justin Vang, Program Manager at (800) 766-0660 x 7297846.
Certified by:
Justin Vang
[email protected]
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ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
2. E X E C U T IV E S U M MA R Y
2.1 Overview of the City of Maywood
The City of Maywood, incorporated on September 2, 1924, is a general law city located in Los Angeles County, California, with a total area of 1.18 square miles. Governed by a Council-Manager system, the City provides a range of public services, including police and fire protection, parks and recreation programs, planning and development, street maintenance, and sewer utilities, through either internal sources or outside contracts.
The City’s mission is:
“to provide responsive, respectful, and efficient public services to enhance the quality life in our community.”
With a workforce of 26 employees, the City is committed to ensuring accessibility and compliance with ADA regulations across its public facilities, programs, services, and activities.
2.2 Summary of Findings
Bureau Veritas conducted a comprehensive accessibility evaluation to assess the City’s programmatic and administrative policies and procedures, facilities, parks, and public right-of-way (PROW) for compliance with Title II of the ADA and Chapter 11B of the California Building Code.
Key findings include:
Programmatic and Administrative Policies and Procedures • The City does not have written policies and procedures to ensure accessibility at special events. • The City does not have written policies and procedures to ensure effective communication with individuals who are deaf or hard of hearing and those who are blind or have low vision. • The City does not have written policies and procedures to ensure emergency services are accessible to individuals with disabilities.
City Facilities and Parks:
• Non-compliant parking areas, pathways, restrooms, and entryways in various public buildings and parks.
Public Right-of-Way (PROW):
• Sidewalks: 46.4 miles evaluated; 25% (11.5 miles) are compliant, while 58% (27 miles) exceed the 2.08% cross-slope limit.
• Curb Ramps: 571 curb ramps assessed, with many requiring upgrades to meet PROWAG and CBC standards.
• Transit Stops: 47 stops reviewed, with boarding pad access and pedestrian connectivity deficiencies identified.
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ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
• Signalized Intersections: 156 pedestrian push signals assessed, with missing audible and vibro-tactile notifications to ensure pedestrian know when to cross the street.
2.3 Recommended Improvement and Costs
The City of Maywood has developed a phased approach to address physical barriers, prioritizing high-use public facilities and pedestrian pathways.
Estimated Costs for Barrier Removal:
Total projected cost: $46.5 million, phased over multiple years. • City Facility Improvements: $1.8 million
• City PROW Remediation: $44.6 million
2.4 Implemenation Strategy
To achieve ADA compliance, the City will:
• Prioritize high-use areas and critical pedestrian pathways. • Integrate barrier removal into ongoing capital improvement projects. • Seek grant funding and alternative financing sources. • Revise policies and procedures to address programmatic and administrative barriers • Enhance staff training on ADA compliance, including service animal policies and effective communication • Update the ADA Transition Plan regularly
2.5 Conclusion
This Self-Evaluation and Transition Plan provides the City of Maywood with a clear, phased roadmap for achieving ADA compliance while balancing financial constraints and community needs. By implementing strategic barrier removal, the City ensures equitable access to public services, facilities, and infrastructure for all residents . 4
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
3. A C C E S S I B I LIT Y R E QU IR E ME N T S
3.1 Americans with Disabilities Act
The Americans with Disabilities Act (ADA) of 1990 provides comprehensive, wide-ranging rights and protections to individuals with disabilities in the areas of employment, public accommodations, state and local government services, and telecommunications. Many consider it to be one of the most important civil rights laws since the Civil Rights Act of 1964. The goal of the ADA is to ensure equality of opportunity, full participation, and independent living to all individuals, including those with disabilities; it expressly prohibits all state and local governments and most private businesses from discriminating on the basis of disability. The ADA provides a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities. The ADA includes the definition of a disability, and in 2008, the ADA Amendments Act expanded and better defined the definition of a disability.
The ADA defines a disability, with respect to an individual, in one of three ways: a physical or mental impairment that substantially limits one or more major life activities; a record or history of such impairment; or regarded as having such as an impairment. Major life activities include, but are not limited to, caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working.
The ADA is divided into five sections, or titles, covering specific areas: Employment (Title I), State and Local Government (Title II), Places of Public Accommodation (Title III), Telecommunication (Title IV), and Miscellaneous Provisions (Title V). This report focuses solely on Title II.
The Department of Justice (DOJ) is responsible for the enforcement of the provisions of the ADA other than employment policy related issues. The DOJ’s regulations implementing Title II of the ADA dictate that local governments and public agencies, such as the City of Maywood, must evaluate their services, programs, policies and practices, and identify barriers that may limit accessibility for individuals with disabilities in a process called a Self-Evaluation and develop a transition plan describing how they will address the removal of physical/structural barriers to accessibility.
In 2010, the DOJ issued revised and expanded ADA regulations. The new regulations revised and updated earlier standards as well as included new standards for various recreational uses such as play equipment, amusement rides, fishing piers, etc. These are collectively called the 2010 ADA Standards for Accessible Design (2010 Standards). These new standards guide all new construction and renovation projects. All facilities and parks have been evaluated and audited using the 2010 Standards.
Generally, Title II of the ADA prohibits discrimination by public entities to access and use of programs, services and activities on the basis of disability. In addition, public agencies must provide program access to all programs of the agency. Program, as used in the phrase “program access”, is defined by the Department of Justice as “programs, services, and activities” of the public agency. Program access requires that each service, program, or activity, when viewed in its entirety, be readily accessible and usable by individuals with disabilities and allows for other methods in achieving program access besides structural changes. Where there are no feasible other methods to make the program accessible, structural changes in existing facilities are required. Structural changes to existing buildings, must comply with requirements of the 2010 ADA Standards to the extent feasible to meet program access requirements.
Buildings completed and occupied after January 26, 1992, are required to comply fully with ADAAG. Existing facilities constructed prior to this date are held to the lesser standard of complying to the extent allowed by structural feasibility and the financial resources available, or a reasonable modification/accommodation must be made.
However, program access by the public is still required. 5
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
A full explanation of the ADA is located in Appendix A.
3.2 Accessibility in the Public Right-of-Way
As part of the Rehabilitation Act of 1973, the U.S. Access Board, originally known as the Architectural and Transportation Barriers Compliance Board was created with the purpose of promoting equality for individuals with disabilities and developing accessibility guidelines and standards in the built environment.
After the Americans with Disabilities Act was enacted in 1990, the Access Board began developing accessibility guidelines for pedestrian facilities in the public right-of-way. The Board issued proposed guidelines in 1992 followed by interim guidelines in 1994 but was met with numerous public comments that indicated that further research was needed on accessible pedestrian facilities in the public right-of-way.
In 1999, a Federal advisory committee was created to recommend accessibility guidelines in the public right-ofway. After various comments and revisions to draft recommendations, in July 2011, the Access Board initiated the instant rulemaking and issued a Notice of Proposed Rulemaking for Accessibility Guidelines for Public Rights-ofWay. In February 2013, the Board issued a Supplemental Notice of Proposed Rulemaking to include accessibility requirements for shared use paths.
The Board reviewed all public comments carefully, consulted with the Department of Justice and United States Department of Transportation, and revised the new guidelines for final publication. The Public Right-of-Way Accessibility Guidelines (PROWAG) final rule came to a halt in January 2017 in response to Executive Order 13771 which required that agencies eliminate two regulations for every new regulation proposed and that total incremental cost of any new regulation and deregulation actions to be zero.
In 2021, Executive Order 13772 rescinded Executive Order 13771, and work resumed on the PROWAG rulemaking. The Board published the final rule in the Federal Register on August 8, 2023 with an effective date of September 7, 2023. On December 18, 2024 the US Department issued a final rule adopting the PROWAG as part of its Americans with Disability Act (ADA) standards for new construction and alterations of transit stops in the public right-of-way. The DOT ruling became effective January 17, 2025. New construction and alterations of transit stops in the public right-of-way are required to comply with technical accessibility specifications. On the other hand, DOJ has yet to adopt the final guidelines, but once the guidelines are adopted by the DOJ, with or without modifications, they will become the minimum design standards enforceable under the ADA for new construction and alterations of all elements within the pedestrian facilities in the public right-of-way.
In addition to federal standards, PROW in the state of California is subjected to the applicable standards in the California Building Code (CBC). Amended in 2004 and 2009, California Government Code, Section 4450, required “all buildings, structures, sidewalks, curbs, and related facilities, constructed in this state by the use of state, county, or municipal funds, or the funds of any political subdivision of the state shall be accessible to and usable by persons with disabilities.” This led to the enactment of the CBC section 1.9, which required all “Publicly funded buildings, structures, sidewalks, curbs, and related facilities shall be accessible to and usable by persons with disabilities” and the public rights-of-way (PROW) being subjected to Chapter 11B of the CBC. 6
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
4. R E Q U I R E ME N TS F OR A S E L F -E V A L U A T I O N A N D A D A
T R A N S IT I O N P LA N
The purpose of the ADA is to make sure that people with disabilities can fully participate in all aspects of civic life.
Under Title II of the ADA, all state/local governments are required to give people with disabilities an equal opportunity to benefit from their programs, services, and activities.
As part of the City of Maywood’s effort to comply with Title II of the Americans with Disabilities Act (ADA), the City has performed a comprehensive Citywide Self-Evaluation that included programs and services, policies and procedures, public buildings and parks, and public right-of-way facilities. In addition, the City has developed an ADA Transition Plan to remediate physical barriers to accessibility. The purpose of this Self-Evaluation and Transition Plan is to plan accessibility compliance for the City of Maywood with the requirements of Title II of the ADA and applicable state regulations contained in the accessibility and related chapters of the California Building Code.
A Self-Evaluation is a governmental organization’s evaluation of its current programs, services, activities, policies, practices, and procedures, and all physical facilities. The Self-Evaluation identifies and corrects barriers to accessibility that are not consistent with Title II of the ADA.
This Self-Evaluation includes:
• a review of the City’s current programs, services, activities, policies, practices, procedures, and physical facilities
• findings and recommendations regarding those programs, services, activities, policies, and practices, and physical facilities
• the opportunity to interested persons to participate in the Self-Evaluation process through comments and public outreach.
The Transition Plan summarizes the physical obstacles in the City’s facilities identified during the Self-Evaluation that limit the accessibility of its program, services, and activities and sets forth the necessary steps to complete those structural changes.
This Transition Plan includes:
• field survey data of physical barriers to accessibility at City owned and leased facilities and pedestrian facilities in the public right-of-way
• remediation methods to make the facilities accessible • estimated cost for remediations
• a schedule for barrier removal including barrier removal prioritization • official responsible for implementation of the plan
• an opportunity for the public to review and comment on the draft ADA Transition Plan prior to finalization.
A full description of the Self-Evaluation and Transition Plan is provided in Appendix A 7
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
5. P U B LI C OU T R E A C H
5.1 Public Comments
The City of Maywood recognizes the importance of public opinion. To provide all interested persons the opportunity to comment on the self-evaluation and transition strategies, the City of Maywood:
1. Announced on their website that the City is in the process of conducting an ADA Self-Evaluation and developing an ADA transition plan and accepting public input.
2. Solicited public input via online survey from September 4, 2024 – October 4, 2024. See Appendix B for survey.
3. Hosted a public presentation of the City’s Self-Evaluation and Transition Plan on September 19, 2024 at City Hall
4. Made the draft Self-Evaluation and Transition Plan for public review from March 24, 2025 – April 22, 2025 prior to finalization. No comments were received during this period.
5. Will present the final Self-Evaluation and Transition Plan to City Council for adoption at a public meeting on June 2025.
Public outreach presentations, surveys, and notice to review the draft Self-Evaluation and ADA Transition Plan were advertised to the public in the following ways:
• City Social Media
• City Website
• Announcements at City public meetings
• Flyers posted at City facilities
The City of Maywood maintains a record of persons consulted, comments received, and any further audit or assessment performed based on the comments received and modifications made. These records will be maintained by the ADA Coordinator, Nancy Rodriguez, and will be made available for public inspection. Nancy Rodriguez can be reached by email at (323) 562-5674, by phone at [email protected], or in person at 4319 East Slauson Avenue, Maywood, California 90270. 8
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
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6. S E L F -E V A L U A T IO N : P R O G MA T T IC A N D A D MI N IS T R A T IV E
R E V I E W
Program access under Title II of the ADA is required for public entities in all of their services, policies, and practices. Public entities shall modify any such services, policies and practices to meet the requirements of 28 CFR Part 35. An evaluation of the City's current programmatic and administrative requirements was completed with recommendations for modifications. The City of Maywood is implementing modifications for non-structural program access immediately to be in compliance with the 28 CFR 35.105. This action plan will correct all deficiencies noted and create established policies and practices for the City to follow.
6.1 Community Services
Requirement:
Programs and services provided by the City of Maywood must not discriminate against individuals with disabilities. This extends to providing programs (such as exercise, recreational, swimming, etc.) in an integrated setting. Providing segregated/separate programs for individuals with disabilities is not acceptable. Additionally, programs that have presentations and use audio/amplified communication (i.e., microphones) need to accommodate individuals with hearing disabilities.
Findings:
The City of Maywood has written policies and procedures to support individuals of all abilities, but the ADA service accommodation request form is not readily made available to the public. See Appendix C for ADA service accommodation request form.
The City of Maywood does not have a written policy/procedure in place that speaks to accessibility for special events. This document should provide the basis of ADA requirements to where all special events are held.
The City of Maywood does not provide a statement on their website under each program, services, and activities that accommodation can be provided.
The City of Maywood does not have a written policy/procedure that provides staff with training in supporting individuals of all abilities in all programming where they meet prerequisite requirements with or without reasonable accommodation.
The City of Maywood does not have written policies regarding the use of service animals and wheelchairs and manually powered mobility aids.
The City of Maywood does not have a preventative maintenance program to maintain accessible features at all facilities.
Recommendations:
• Post the ADA service accommodation request form on the City’s website and make available at City Hall. • The following are recommended for policies/procedures for accessibility for special events. o It is recommended that the contact information of a knowledgeable person to respond to questions regarding disabilities be included in the printed material for the events. o It is recommended to include protocols to staff about the inquiry of a service animal:
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ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
▪ Staff may only ask two questions.
• Is the dog a service animal required because of a disability? • What work or task has the dog been trained to perform? ▪ Staff cannot ask about the person’s disability, require medical documentation, require a special ID or training documentation for the dog.
▪ Staff cannot ask the dog to demonstrate its ability to perform the work or task o It is recommended to include a provision to work with vendors to ensure people with disabilities will have comparable access to food, drinks, merchandise, or services offered. o It is recommended to include a provision that all staff and volunteers should have a basic awareness of and sensitivity to disability issues. Staff should understand that people with disabilities expect to be treated like all other event participants. o It is recommended to include provision to ensure events provide compliant dining/work surfaces, if provided.
o It is recommended to include a provision that event holders should provide maintenance of accessible features including placement of temporary signs/trash receptacles/and other portable amenities to not obstruct required clearances.
• For any activity taking place in a swimming pool, ensure that the pool has a pool lift in accordance with the 2010 ADA Standards for Accessible Design.
• All notifications (written/print, website, posters, etc.) should state: “if you need an accommodation in order to participate in this program (wheelchair access, sign language interpreter, written materials in alternate format) please contact…….”
• If a program has a fee assigned to it and an individual with a disability requires his own personal assistant to participate, it is advised that the assistant not be charged an admission fee. The City of Maywood is not required to provide personal assistance for an individual with a disability. • Develop and adopt written policies and procedures and develop ADA training for staff in supporting individuals of all abilities.
• Information about the current accessibility of facilities where programs, services and offices take place needs to be coordinated with the offices who operate the programs and services. If an applicant or participant needs to be accommodated, it may require moving the program to an accessible location or the City of Maywood employee must meet the resident at an accessible location within the variety of City facilities.
• Develop written policies and procedures regarding the use of mobility devices. The policy shall:
o Permit individuals with mobility disabilities to use wheelchairs and manually-powered mobility devices (Walkers, crutches, canes, braces, or other similar devices) 10
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
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o Permit the use of power-driven mobility devices by individuals with mobility disabilities, unless the City can demonstrate that the class of power-driven mobility devices cannot be operated with legitimate safety requirements.
o Shall not allow staff to ask an individual using a wheelchair or other power-driven mobility device questions about the nature and extent of the individual’s disability. o Allow staff to ask a person using an-other power-driven mobility device to provide credible assurance that the mobility device is required because of the person’s disability. Staff should accept presentation of a State-issued disability parking placard or card, or other State-issued proof of disability as a credible assurance. If a State-issued disability parkin placard or card cannot be provided, staff will accept as credible assurance a verbal representation, unless contradicted by observable fact. This does not mean that a mobility disability must be observable as a condition before allowing the use of an other power-driven mobility device, but rather that if an individual is observed thereafter engaging in a physical activity that is contrary to the nature of the disability, the assurance is no longer credible and the individual may be prevented from using the device. • Develop written policies and procedures regarding the use of service animals. The policy shall:
o Permit the use of a service animal by an individual with a disability o Allow staff to remove a service animal if the animal is out of control and the animal’s handler does not take effective action to control it, or if the animal is not housebroken, o Allow a person with disabilities to the opportunity to participate in the service, program, or activity without the service animals on the premises if the service animal is properly excluded as mentioned above.
o Shall only allow staff to ask:
▪ Is the dog a service animal required because of a disability? ▪ What work or task has the dog been trained to perform? ▪ Staff shall not make these inquiries when it is apparent that an animal is trained to do work for an individual with a disabilities
o Shall not require documentation, such as proof that the animal has been certified or trained as a service animal.
o Shall not allow staff to ask or require an individual with a disability to pay a surcharge, even if people accompanied by pets are required to pay fees.
o make reasonable modifications to permit the use of a miniature horse by an individual with a disability if the miniature horse has been individually trained to do work or perform tasks for the benefit of the individual with a disability.
• Furniture placement throughout the facilities creates barriers to access. Maintenance of accessible feature policy shall be adopted to ensure accessibility of facilities.
6.2 Housing
Requirements:
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ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
Residential facilities with residential dwelling units shall comply with Section 233 and with the technical and scoping requirements in Chapters 1 through 10 of the 2010 ADA Standards for Accessible Design. These facilities may also be subject to the requirements of the Fair Housing Act (FHA), Section 504 of the Rehabilitation Act of 1973, as amended and/or The US Department of Housing and Urban Development (HUD).
Findings:
The City of Maywood offers a rental assistance program, but does own, lease, or operate any residential facilities.
Recommendations:
• No recommendation.
6.3 Personnel and Internal Policies and Procedures
Requirements:
No qualified individual with a disability shall, on the basis of disability, be subjected to discrimination in employment under any service, program, or activity conducted by a public entity.
Findings:
The City of Maywood has very extensive and thorough policies ranging from administrative, personnel, rules and regulations, and other miscellaneous categories. Key administrative policies reviewed include:
• Non-Discrimination and Sexual Harassment Policy: The policy is thorough and lists all forms of harassment including, basis of political opinions and affiliations, race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, denial of family and medical care leave, or pregnancy disability. • Leave Procedures: The policy addresses leave procedures including unpaid leave of absence granted to employees who are temporarily unable to work due to disability related to pregnancy, childbirth, or related medical conditions, and temporary disability leave.
• Family Medical Leave Act (FMLA): The City has an extensive policy on FMLA. • Disciplinary Procedures: The policy is thorough and provides in detail the disciplinary procedures. • Grievance Procedure: The policy speaks to work-related concerns and gives steps to take to resolve complaints and grievances including discrimination based on disability. • Personnel Files: The policy ensures that all medical and accommodation information is kept separate from the employee’s personnel file and kept confidential.
A policy directly mentioning the process for requesting or providing reasonable accommodations for employees with disabilities is not provided.
Recommendations:
• Include an ADA Accommodation policy. Specify in the reasonable accommodation process a clear timeline for each step to avoid unnecessary delays. Document all discussions to ensure transparency. 12
ADA TITLE II SELF-EVALUATION AND TRANSITION PLAN
CITY OF MAYWOOD BUREAU VERITAS PROJECT: 168909.24R000-00A.206
www.bureauveritas.com | p 800.733.0660
• Continue to provide ADA training for HR staff, supervisors, and managers to ensure they understand their responsibilities in recognizing and accommodating disabilities.
6.4 Human Resources: Position Descriptions
Requirements:
Title I of the ADA prohibits employers from discriminating against qualified individuals with disabilities in job application procedures, hiring, firing, advancement compensation, job training, and other terms, conditions, and privileges of employment. The ADA covers employers with 15 or more employees and includes State and local governments. No qualified individual with a disability shall, on the basis of disability, be subjected to discrimination in employment under any service, program, or activity conducted by a public entity.
Findings:
The following position descriptions were reviewed.
▪ Assistant Planner
▪ Community Development Analyst
▪ Public Works Maintenance Worker
Job descriptions are broken down into “Essential Job Functions” and “Secondary Functions”.
Job descriptions include an Equal Employment Opportunity (EEO) statement.
Job descriptions provide a contact information for accommodation requests.
Job descriptions provide a “”Working Condition” section that provides approximation of frequency of work conditions and physical requirements, but uses non-inclusive language that may deter people with disabilities from applying. Non-inclusive language includes:
• “sitting, standing, walking, kneeling, squatting, and stooping”, • “the position requires both near and far vision”
• “finger dexterity is needed”
• “vision to read printed materials”
• “acute hearing is required.”
Recommendations:
• ADA-compliant words shall be used to describe physical demand. Words that convey the actual requirements of the job shall be used without limiting the physical demands to certain abilities. o Instead of stand/sit, use remain in stationary position o Instead of walk, run, use move, traverse
o instead of use hand/fingers to handle or feel use operate, activate, use, prepare, inspect, place, detect, diagnose, install/place, remove/replace, adjust, attach, drafts/writes, o instead of climb (stairs/ladders) or balance use ascend/descend, work atop, traverse. 13
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o Instead of stoop, kneel, crouch, or crawl use position self (to), move. o Instead of talk/hear use communicate, detect, converse with, discern, convey, express oneself, discuss, exchange information
o Instead of see, use detect, determine, discern, perceive, identify, assess o Instead of lift, carry weight, use move, transport, position, install
6.5 ADA Coordinator
Requirements:
Title II also requires a designated accessibility coordinator to ensure the resolution of complaints and by inference, an employee or employees who will coordinate removal of barriers. A public entity that employs 50 or more persons shall designate at least one employee to coordinate its efforts to comply with and carry out its responsibilities under this part, including any investigation of any complaint communicated to it, alleging its noncompliance with this part, or alleging any actions that would be prohibited by this part. The public entity shall make available to all interested individuals the name, office address, and telephone number of the employee or employees designated pursuant to this paragraph.
Findings:
The City of Maywood has an ADA Coordinator, Nancy Rodriguez, who investigates all complaints alleging that the government does not comply with the ADA. The name of the ADA Coordinator is available on the City’s website.
All the roles and responsibilities of the ADA Coordinator are not described.
Recommendations:
• All the roles of the ADA Coordinator should be established to ensure the City of Maywood complies with the requirements of the ADA. See Appendix D.
• Establish person responsible when ADA coordinator is not available.
6.6 Notice of the ADA’s Provisions
Requirements:
An ADA Public Notice is required by all state and local governments covered by Title II, even entities with less than 50 employees. The target audience for the notice includes everyone who interacts with or would potentially interact with the Title II entity. The notice should include relevant information regarding Title II of the ADA, and how it applies to programs, services, activities of the public entity, and the contact information of the ADA Coordinator. The head of the public entity shall determine the most effective way of providing the public notice and provide the information on an ongoing basis. Information must be accessible to all and available in alternative formats (recording, radio announcement, large print, Braille, HTML format) Findings:
The City of Maywood adopts an ADA public notice and posts the notice on their website. See Appendix E for public notice.
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Recommendations:
• Establish a written policy to inform people of their protection under the ADA and make the notice available in alternate formats. Consider posting the notice at all facilities, program handbooks, public transit stops, social media, etc.
6.7 Grievance Procedures
Requirements:
Title II of the Americans with Disabilities Act (ADA) requires government entities to establish a complaint procedure for both the public and employees. A public entity that employs 50 or more persons shall adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by the ADA. The complaint procedure must include an accessible method of filing an accessibility complaint, such as a grievance procedure and grievance form posted on the city website.
Findings:
The City of Maywood adopts a comprehensive ADA grievance procedure and grievance form. See Appendix F for the City’s ADA grievance procedure and grievance form.
The ADA grievance procedure and grievance form is posted on the city’s website.
ADA grievance appeal forms were not located.
Recommendations:
• Establish a written policy to inform people of the ADA Grievance Procedure and to provide the procedure in alternate formats. Consider posting the grievance procedure at all facilities. • Develop a written policy to update procedure and contact information as necessary. • Develop grievance appeal forms to streamline the grievance procedure process. • Distribute grievance procedures to all department heads.
6.8 General Effective Communications
Requirements:
Title II of the ADA requires that all state and local government take steps to ensure their communications with people with disabilities are as effective as communications with others. This requirement is referred to as “effective communication” and is required except where a state or local government can show that providing effective communication would fundamentally alter the nature of the service or program in question or would result in an undue financial and administrative burden. Effective communication applies to all members of the public with a disability, including job applicants, program participants, people who contact the state or local government seeking information about programs, services, or activities.
Findings:
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The City of Maywood does not have a written policy and procedures in place to deal with requests from the general public for sign language, oral, cued speech interpreters.
The City of Maywood does not have employees who are qualified interpreters and does not have arrangements with one or more vendors to provide interpreting services when needed.
The City of Maywood does not have a written policy or procedure to deal with requests from the general public for documents in Braille, large print, audio, recording, and accessible electronic format.
The City of Maywood does not have a written policy or procedure to deal with requests from the general public for notetakers, computer-assisted real- time transcription services, and other auxiliary aids.
The City of Maywood does not have equipment or arrangements with vendors to provide written materials in alternative formats.
Telecommunication Relay Services and Video Relay Services are not answered in the same ways as other telephone calls.
Recommendations:
• Develop written policy on interpreter including:
o the time required to obtain interpreter. Interpreters should be able to be obtained in a short period of time. In an emergency, sign language interpreter should be available in person or video relay system within an hour of receiving the request. In non-emergency situations, sign language interpreter should be made available within a reasonable advance notice. o a statement that a family member or companion of deaf persons shall not be requested to serve as sign language interpreter.
o a statement that a person with a hearing impairment shall not be charged for the cost of the interpreter
o a statement of when a request for an interpreter is deny based on undue financial and administrative burden and that the individual with a disability will receive the benefits or services provided
• Make arrangements with vendors so interpreters are available when needed. • Develop policies and procedures to provide auxiliary aids and services. • Train employees so they know the policies and appropriate procedures to follow when they receive a request for interpreter or auxiliary aids.
• Make policy and procedures on the provision of interpreters/auxiliary aids available to employees in all departments who face the public.
• Make arrangements with vendors to provide written materials in alternate formats (e.g., Braille large print, audio format, electronic format).
• Publish the City’s effective communication policy on the City’s website in an accessible format. 16
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• Solicit feedback from the community who have different disabilities on the effectiveness of the communication policy.
• Develop written policies, procedure and training to employees who answer telephone calls to ensure calls made through a relay service are handled as quickly and effectively as other calls.
6.9 9-1-1 and Emergency Communication Services
Requirements:
The ADA requires that all Public Safety Answering Points (PSAPs) provide direct and equal access to their services for people with disabilities who use teletypewriters (TTYs). PSAPs must directly receive TTY calls without relying on an outside relay service or third-party services. Telephone emergency services provided for TTY users must be as effective as those provided for people who make voice calls. All basic emergency services provided by public safety agencies are covered, including police, fire, and ambulance services. Direct, equal access must be provided to all services included in the system.
Findings:
The City of Maywood’s 9-1-1 call services are handled through outside contracted services.
Recommendations:
• Ensure outside services provide direct and equal access to their services for people with disabilities.
6.10 Website Accessibility
Requirements:
The Department of Justice (DOJ) has stated, as they have in the past with other elements, spaces, or technologies for which there are no technical accessibility specifications, that the absence of a technical standard does not “serve as a basis for noncompliance” with the ADA’s general obligation to ensure equal access to goods and services; rather, it means that entities have flexibility in how to facilitate that access. There are standards and guidelines that can help web developers create and maintain accessible websites. For example, the Web Content Accessibility Guidelines (WCAG) developed by the global Web Accessibility Initiative (WAI), which is part of the World Wide Web Consortium, the main international standards organization for the Internet, have long been available, and DOJ has often referred to these guidelines as a way of measuring the accessibility of websites.
Findings:
The City of Maywood has performed an extensive analysis of the City’s website for accessibility. Results can be found in Appendix G.
The City of Maywood has an accessibility policy posted on their website that includes standards and guidelines that are being used to provide accessibility
Recommendations:
• Remediate website accessibility barriers identified in the website accessibility report. 17
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6.11 Curb Ramps and Pedestrian Crossing
Requirements:
Title II of the ADA requires State and local governments to make pedestrian crossings accessible to people with disabilities by providing curb ramps. This requirement applies if your state or local government has responsibility or authority over highways, streets, roads, pedestrian crossing, or walkways. Some public entities have extensive responsibilities for the street, roads, sidewalk, and pedestrian crossing in their area, but most public entities have limited responsibility for them.
Findings:
The City of Maywood has not reviewed their standard design for construction to ensure ADA compliance.
The City of Maywood has written procedures for the public to make general requests such as speed humps, street lamp light replacement, and installation of, or modification to curb ramps.
Recommendations:
• Review the City’s standardized design for compliance with the 2010 ADA Standards for Accessible Design and the most current version of the California Building Code Chapter 11B and make any necessary changes.
• Include request for curb ramps in the City’s written procedures.
6.12 Emergency Management
Requirements:
One of the primary responsibilities of state and local governments is to protect residents and visitors from harm, including assistance in preparing for, responding to, and recovering from emergencies and disasters. State and local governments must comply with Title II of the ADA in the emergency- and disaster-related programs, services, and activities they provide. This requirement applies to programs, services, and activities provided directly by state and local governments as well as those provided through third parties, such as the American Red Cross, private nonprofit organizations, and religious entities. Under Title II of the ADA, emergency programs, services, activities, and facilities must be accessible to people with disabilities and generally may not use eligibility criteria that screen out or tend to screen out people with disabilities. The ADA also requires making reasonable modifications to policies, practices, and procedures when necessary to avoid discrimination against a person with a disability and taking the steps necessary to ensure effective communication with people with disabilities. The ADA generally does not require state or local emergency management programs to take actions that would fundamentally alter the nature of a program, service, or activity or impose undue financial and administrative burdens.
Findings:
The City of Maywood has agreements with third party organizations to help with emergency management with the agreement containing policies and procedures to ensure the organization complies with the ADA.
The City of Maywood does not have written procedures to ensure that their community evacuation plan enables people with a variety of disabilities to safely self-evacuate and, for those who cannot self-evacuate, to receive assistance.
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The City of Maywood establishes a voluntary, confidential registry for persons with disabilities to request individualized notification, evacuation assistance, and transportation, but does not have written policies and procedures to ensure the registry remain confidential.
The City of Maywood does not have policy/procedures to train shelter staff and volunteers with instructions for providing people with disabilities access to all services at emergency shelters.
The City of Maywood does not have written policy and procedures to ensure accessible features of emergency shelters are maintained and that barriers to access are not created by staff/volunteers.
The City of Maywood does not have written policies and procedures in place to provide assistance for people with low vision or who are blind or use mobility devices.
The City of Maywood does not have a written policy or procedure to ensure that facilities used as a shelter in the future be surveyed for accessibility and have barriers to access removed.
The City of Maywood does not have supplies of informational materials routinely handed out at emergency shelters available in alternative formats (Braille, large print) for people who are blind or have low vision.
The City of Maywood does not offer “stress-relief” zones at any emergency shelters.
The City of Maywood does not provide TTYs at all emergency shelters.
The City of Maywood does not have written policies and procedures regarding the use of service animals.
The City of Maywood does not have back-up generators or a way to keep medication refrigerated.
The City of Maywood emergency management plan does not include a way for people with disabilities to request and receive durable medical equipment and medication while in shelter.
The City of Maywood does not have policies to provide immediate access to food and refrigerated medications for shelter residents and volunteers.
The City of Maywood does not have written procedures to regularly seek and use input from persons with a variety of disabilities and organizations with expertise in disabilities in all phases of emergency planning.
The City of Maywood does not have policies and procedures to ensure medical and social services and other benefit programs are accessible to people with disabilities.
Recommendations:
• Ensure third party organizations contracted or arranged to help with emergency preparedness or management commit to compliance with the requirements of Title II of the ADA in formalized agreements. • Plan and acquire the resources you will use to meet the needs of individuals with disabilities. o Include written procedures to ensure the use of a combination of methods to provide prompt notification of emergencies to persons who are deaf or hard of hearing o Identify accessible transportation resources that will be available to evacuate persons with mobility disabilities, including people who use wheelchairs or scooters, medical equipment such as oxygen tanks, or service animals?
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• Adopt policies to ensure people with disabilities, including those who have mobility, vision, hearing, cognitive, and psychiatric disabilities, can safely self-evacuate or be evacuated by others. • Develop policies and procedures to ensure the voluntary registry are confidential, including outreach to people with disabilities, and organizations with expertise on disability issues. Outreach should explain the purpose of the registries and emphasis that the registry is voluntary and guarantee confidential. • Ensure that all those involved in the emergency management are trained in the requirements of Title II of the ADA. Develop instructions for staff and volunteers who will perform duties during the emergency process, such as notifying, evacuating, transporting, routing people with disabilities and their families to, and placement in shelters.
• Develop site-specific instructions and training materials for “mass care”, “medical”, and “special needs” shelter volunteers and staff to ensure ADA compliance.
• Train staff and volunteers on procedures to follow when issues arise regarding disability, such as contacting the ADA coordinator or ADA incident manager on site. • Establish policies and procedures to ensure facilities considered as possible emergency shelters are surveyed and that barriers to access are removed before facilities are designated as emergency shelters • Adopt procedures to ensure staff and volunteers maintain the accessible features on site including limited protruding hazards and beds and furniture placements from reducing required clearances of accessible routes.
• Adopt procedures for staff and volunteers to offer wayfinding to people who are blind or have low vision to orient themselves to all amenities in the shelter and providing informational materials in alternative formats (Braille, Large Print), or provide assistance by reading and completing forms and other written materials that are not available in alternate format.
• Adopt policies to ensure any future facility used as an emergency shelter is surveyed for barriers to accessibility and that the barriers are removed before being considered a shelter. • Adopt procedures to provide effective communication for people who are deaf or have low vision. • If space allows, offer low-stimulation “stress-relief zones”. Adopt policies and procedures to give priority to people whose disabilities are aggravated by stress.
• Adopt policies to provide TTYs at all emergency shelters. • Adopt “service animal” policies and procedures to allow people with disabilities to stay with their service animals and participate in all emergency services. Food, water, and waste disposal shall be provided.
Allow people with disabilities to take their animals outside for relief without unnecessary delays for screening upon re-entry.
• Ensure shelters have back-up generators and a way to keep medication refrigerated. These shelters shall give priority to people whose disabilities require access to electricity and refrigeration. Routinely notify the public about the location of shelters with these features. • Establish policies and procedures that provide electricity to people who need electricity for life-sustaining equipment and that priority access be given to them. Where feasible, priority shall also be given to people who rely on electrically powered mobility devices.
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• Adopt kitchen-access polices to allow residents and volunteers whose disabilities may require it can obtain immediate access to food and refrigerated medication. In planning, ensure that at least some kinds of foods and beverages are available for people with dietary restrictions such as people with diabetes or food allergies.
• Seek and use input from people with different types of disabilities and organizations with expertise on disabilities issues regarding all phases of the emergency management plan. • Establish policies and procedures to ensure medical, social service, and other benefit programs are accessible to people with disabilities.
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7. S E L F -E V A L U A T IO N : FA C I LIT Y an d P U B L IC R I GH T -OFW A Y (P R OW ) A S S E S S ME N T S A public entity shall evaluate all existing programs and facilities to ensure they are readily available to and usable by people with disabilities. This includes removing physical/structural barriers to accessibility at buildings, parks, and public right-of-way pedestrian facilities. Assessments were completed for all City owned or leased facilities.
Physical/structural barrier to accessibility from the facility assessments will be scheduled for barrier removal into the City’s Transition Plan.
7.1 City Facilities
The table below lists the locations of all city buildings and parks where programs, services, and activities are provided by the City of Maywood.
FACILITY AMENITIES/PROGRAMS/SERVICES ADDRESS
Benito Juarez Park
Skate Park, Soccer Field,
Playgrounds, Picnic Areas,
Recreational/Cultural/Education
Activities, Community Events
5515 Maywood Avenue,
Maywood, CA 90270
City Hall
Administrative Services, City Council
Meetings, Permit and Licensing,
Public Works, , Planning Commission
Meetings, Community Services
4319 East Slauson Avenue,
Maywood, CA 90270
Maywood Boxing Club
Boxing Training, Youth and Fitness
Programs
4747 East 56th Street, Maywood,
CA 90270
Maywood Cesar
Chavez Library
Library Services, Children and Adult
Programs, Technology Access,
Community Events
4323 Slauson Avenue, Maywood,
CA 90270
Maywood Park &
Recreation
Baseball Field, Swimming Pool,
Recreation Center, Daycare Center,
Preschool, Restroom Facilities,
Recreational/Cultural/Education
Activities, Community Events, Facility
Rentals, Youth and Adult Programs
4801 East 58th Street, Maywood,
CA 90270
Pine Avenue Park
Picnic Areas, Walking Paths,
Community Events
5313 Pine Avenue, Maywood, CA
90270
Pixley Park
Basketball Court, Tot Lot Playground,
Picnic Areas, Walking Paths
3626 East 56th Street, Maywood,
CA 90270
Public Works Yard
Public Works Services 5600 Heliotrope Avenue,
Maywood, CA 90270
Riverfront Park
Basketball and Handball Courts,
Fitness Courts, Playgrounds,
BBQ/Picnic Areas, Walking Paths,
Restroom Facilities, Community
Events
5000 Slauson Avenue, Maywood,
CA 90270
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The scope of the individual assessments comprised of the exterior features/amenities of the site and the interior of the buildings on site. Exterior elements assessed include accessible parking and exterior accessible pedestrian paths of travel to and from all amenities and features provided at each site. Interior spaces consist of the common corridors, public restrooms, conference rooms, offices, and other interior elements along the common path of travel, such as water fountains.
A Bureau Veritas Subject Matter Expert visited each property within the City of Maywood to evaluate the facilities in accordance with the ADA and State of California Building Code and assess the existing property improvements’ compliance with the Title II provisions of the Americans with Disabilities Act (ADA) and applicable state requirements.
The field observer conducted a thorough review of the facility to observe and identify barriers to accessibility and formulate recommendations to remedy the physical barriers. As a part of the review, the field observer met with a property representative with specific knowledge of the facility to gain a clear understanding of overall features, public use patterns, and relevant historical data. All features of the property are subject to observation, which includes but is not limited to parking lots, sidewalks, access ramps, and all common areas accessible to the public, as well as employee areas.
During the site walk-through, the field observer followed a Survey Form that meets or exceeds the current ADAAG format and utilized a digital level, measuring tape, pressure gauge, and digital camera. The field observer identified and prioritized any existing improvements not in accordance with the applicable ADA requirements in the order of preference as set out by the DOJ in general categories and refined by Bureau Veritas.
The Bureau Veritas team assessed exterior and interior in order to identify existing conditions that are not in accordance with the applicable regulations. Examples of elements required to be accessible are:
▪ Parking- adequacy as to automobile number, van accessible number, signage, and markings ▪ Parking and passenger loading zones
▪ Accessible routes: sidewalks and paths, interior routes ▪ Space allowance and ranges
▪ Protruding objects
▪ Ground and floor surfaces
▪ Curb and other ramps; size, distance, slope, rails, and surface finishes ▪ Exterior and interior common stairs
▪ Platform lifts (wheelchair lifts)
▪ Entrances and exits to common areas and employee areas ▪ Handrails and grab bars
▪ Alarms (visual and audible) and warnings
▪ Signage, Braille, and visual
▪ Switches and outlets
Individual assessment reports for each property surveyed included:
▪ Summary of Findings for all amenity features (parking stalls, curb ramps, paths of travel, etc.) ▪ Individually recorded barriers
▪ Digital photos of observed deficiencies and representative photos of elements observed to be in compliance ▪ Geocode GPS references for the location of observed deficiencies ▪ Applicable ADA and State of California regulatory references ▪ Recommendations for viable corrective measures necessary to comply with regulations ▪ Planning level cost estimates for each barrier
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Assessment results were tabulated into an ADA database using AssetCALC™, an online interactive database created by Bureau Veritas to manage ADA and state accessibility code information. The AssetCALC™ asset management database used by Bureau Veritas establishes an online database in www.Assetcalc.net, which is used to compile records of all deficiencies and accessibility barriers, store photos, and documents related to the individual facilities, and create reports. AssetCALC™ provides the ability to list, prioritize, query, and track accessibility barrier removals. Cost data in the database is calculated using rounding. Any minor discrepancies in the costs shown in this report are the result of rounding.
7.2 City Public Right-of-Way Pedestrian Facility
As part of the City of Maywood’s effort to comply with Title II of the ADA, the City’s pedestrian facilities in the public right-of-way were evaluated for ADA compliance using the proposed PROWAG and applicable state and local accessibility regulations. 571 curb ramps, 47 transit stops, 156 pedestrian signals, and 46.4 miles of sidewalk were assessed for physical barriers to accessibility. The figure below displays all areas evaluated as part of the City owned public right-of-way.
Map View of City PROW Facility
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Sidewalk and curb ramp data was collected using Daxbot’s sidewalk ADA assessment robots. The robots utilize RTK GPS to gather data with high locational accuracy, are equipped with calibrated Keyence IL-300 Laser devices to ensure precise records of cracks and uplifts and carry an onboard inclinometer to measure ADA compliance of sidewalks and curb ramps. Sidewalk measurements include cross slope, running slope, clear width of sidewalks, protruding hazards, and level changes. Curb ramp data collected included: running slope, cross slope, width and length dimensions, flare information, the presence of detectable warnings, damages, obstructions, landing slopes, as well as several other attributes. Deviations from the required ADA standards and other applicable guidelines pertaining to PROW are identified using detailed information on slopes and surface variations. A comprehensive data set has been provided to the City for inclusion into the City’s existing GIS system.
7.3 Basis for Probable Costs
The estimates for the repair and capital reserves items noted within this report are summarized in Section 11.2.
Individual observation details for City facilities are provided in Appendix I.
The estimates are based on invoice or bid documents provided either by the Owner/facility and construction costs developed by construction resources such as R.S. Means and Marshall & Swift, Bureau Veritas’ experience with past costs for similar properties, city cost indexes, and assumptions regarding future economic conditions. Typically, barrier removal allowances are based upon the removal of the specific element being evaluated (for example, parking stalls, curb ramps, ramps). Grading plans based on field surveys using land surveyor instrumentation could result in significantly different material quantities and subsequent higher project costs. Bureau Veritas has no control over the final scope of work, pricing methods, and costs associated with a contractor constructing the project. The opinion of probable costs within this report cannot guarantee that the costs will accurately reflect the actual bids for construction.
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8. C O MP L IA N C E S T R A T E G Y
The proposed strategy for ADA compliance is a multi-phase approach for facility access as well as programmatic access. The goal of this strategy is to ensure that the programs, services, and opportunities offered by the City of Maywood are accessible to the citizens of the City of Maywood community, regardless of abilities, yet provide a realistic plan for barrier removal, which is within the fiscal capabilities of the City of Maywood.
The provision of facility access is proposed to be based on a park/facility level, with the initial focus on the highest use properties. As its foundation, the proposed strategy is to ensure amenities which are in highest demand are accessible, subject to various limitations such as technically infeasible conditions and undue financial and administrative burdens. The strategy takes into account numerous factors such as population density, usage levels, amenity uniqueness, and other factors. This strategy will enable the best use of available funds to provide the optimal facility access to the City’s programs for all citizens.
Programmatic access will be an ongoing effort. The City of Maywood will initiate efforts to improve facility access, develop, and expand its review of its many programs with a focus on policy initiatives, inclusion, and reasonable accommodation needs. Not all structural barriers must be removed, as long as the disabled community is accommodated, and the unique programs, facilities, and services of the city are made available for disabled users. Selected recurring amenities will be made barrier-free, so that at least one of each type of amenity is accessible.
The level of funding is expected to continue at the same level going forward. Therefore, the majority of barrier removal is not anticipated to be funded as a separate initiative, but rather as part of larger capital projects. Barrier removal must be accomplished in phases, as funding becomes available. 26
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9. P H A S IN G A N D P R I OR IT I E S
9.1 City Facility Phasing and Individual Facility Barrier Priorities Barrier removal of physical/structural barriers to accessibility will not be instantaneous, but rather, it will occur over the course of several years. In order to prioritize barrier removal that will have the most impactful effect, the City of Maywood has adopted a multi-phase strategy.
With feedback from the public during development of the Transition Plan and according to facility usage levels, priority groupings of facilities were identified to guide the barrier removal work. Facility usage rates were primarily determined by the number of amenities, services, and programs available at a facility and general visual observation by City staff. Phasing plans based on priorities are:
• Phase One (Fiscal Years 2026 – 2031) – City Hall, Maywood Cesar Chavez Library, • Phase Two (Fiscal Years 2029 – 2033) – Maywood Park and Recreation, Riverfront Park • Phase Three (Fiscal Years 2032 – 2035) – Benito Jaurez Park, Maywood Boxing Club, Pine Avenue Park, Pixley Park
• Phase Four (Fiscal Years 2034 – 2036) – Public Works Yard In addition to barrier removal based on a facility phasing, barrier removal at each individual facility will be prioritized further according to their priority level.
The following priority levels have been used to assign priorities to barriers within each property and facility.
Priority 1: Path of TravelAccessible Van Parking – Access to a public facility begins with accessible parking. Van accessible parking is deemed the most important barrier. Those with the most severe disabilities tend to require a van accessible space to accommodate their vehicle and mobility device. In addition, when only the minimum number of accessible spaces is required, it must be a van accessible space. This priority includes all barriers associated with the compliance of a van accessible space including signage, restriping, constructing, or reconfiguring the pavement to accommodate the required number of spaces.
Accessible Car Parking – Access to a public facility begins with accessible parking. Car accessible parking is deemed the second most important barrier. This priority includes all barriers associated with the compliance of a van accessible space including signage, restriping, constructing, or reconfiguring the pavement to accommodate the required number of accessible spaces.
Accessible Approach and Entrances – A public agency is required to take measures to provide access to a place of public accommodation and employee areas from public sidewalks, parking, or public transportation. The DOJ dictates the minimum width, cross and running slope, signage, and handrail requirements associated with pedestrian accessible routes of travel. These measures include, for example, installing an entrance ramp, correcting tripping hazards or lessening the slope of a curb ramp. At least one route of travel to each amenity or feature should be safe and accessible for everyone, including people with disabilities.
Priority 2: Elements used for programs, services, and activities- Barriers may include play equipment, picnic tables, public counters, benches, and trash receptacles.
Priority 3: Restrooms, Signage - Barriers may include widening of toilet stalls, installation of grab bars, and lowering lavatories and mirrors.
Priority 4: Access to Auxiliary Features and Amenities – A public agency is required to take measures to provide access to auxiliary features and amenities along paths of travel, for instance, kiosks, water fountains, and kitchen appliances.
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Priority 5: Employee-only Areas- Employee-only areas are required to have accessible entrances and exits, and accessible paths of travel within interior work areas and workstations. Corridors in employee-only areas, employee-only restrooms, employee-only kitchens and employee-only break rooms are considered public areas (rather than employee-only areas) under the ADA, and therefore, are required to fully comply with accessibility regulations governing those types of areas.
Employee areas have been set as the lowest priority, due to the fact that the total estimated cost for barrier removal in public areas is the more pressing need.
Some of the existing accessibility barriers require a minimal amount of effort or expense to remove and are found throughout the system. These types of barrier removals are called “Low Hanging Fruit,” or easy barrier removal. “Low hanging fruit” is defined as accessibility barrier removal which can be incorporated into recurring work being completed on a life cycle basis, and which is relatively low in cost.
9.2 City PROW Barrier Phasing
The City of Maywood has adopted a 15-year plan to complete barrier remediation for pedestrian facilities within the public right of way (PROW). Barrier remediation has been prioritized into three phases based on the severity and location of the barriers. To provide a method to determine the severity, a sidewalk Route Accessibility Index (RAI) score and a curb ramp score was created and assigned to each sidewalk section and curb ramp. Phasing for barrier removal in the PROW was prioritized using the RAI value and curb ramp score. The estimated fiscal years to remove barriers to accessibility in each phase are summarized below. • Phase 1 – Fiscal Years 2026 – 2032
• Phase 2 – Fiscal Years 2031 – 2037
• Phase 3 - Fiscal Years 2036 – 2041
The sidewalk RAI scores range from 0 to 100 and are a weighted scale of the vertical level changes, clear width, running and cross slopes. A sidewalk section with a score of 0 to 40 is considered inadequate with multiple barriers to access and a score of 80 - 100 is considered great to good with zero to little barriers to access. For example, a sidewalk section with an RAI of 0 - 40 may be identified with vertical changes in level greater than 1”, cross slopes greater than 6.0%, and a clear width less than 48”. The purpose of the RAI is to provide a weighted usability average to each segment of sidewalk. The RAI can be adjusted based on City of Maywood’s needs. The current weights are set at 40% level changes, 15% clear width, 40% cross slope, and 5% running slopes.
Similarly, the curb ramp score is a weighted calculation of the various measured attributes including cross slopes, running slopes, flare slopes, landing slopes, clear width, obstructions, and the presence of detectable warnings. It is intended only to provide a general usability rating (0 - 40 being missing / poor, and 80 - 100 being fully or nearly fully compliant), and can be adjusted based on the City of Maywood’s needs.
In addition to barrier removal based on RAI and curb ramp scores, criteria for removal of barriers in the right-ofway will be prioritized accordingly:
1. Locations of citizen complaint or request (ADA Title II program access),
2. Locations serving government offices and public facilities,
3. Locations serving transportation,
4. Locations serving commercial districts and employers; and
5. Residential areas
For example a Phase 1 curb ramp serving an area with government offices and public facilities will take priority over a Phase 1 curb ramp serving a transportation area and so forth. Citizens’ complaint or request will take priority above all else.
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In conjunction with the City’s 2023 General Plan, the City of Maywood has identified several priority areas surrounding frequently accessed public buildings, schools, and retail areas. Sidewalk, curb ramp, bus stop, and pedestrian signal barriers have been identified within these areas and a budgetary cost to remove them has been established.
(City of Maywood General Plan 2023)
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1 0. C IT Y O F MA Y W O O D FU N D IN G LE V E L S
The total amount of proposed revenue in the 2024 - 2025 operating budget is $23,676,158. The majority of the funds are allocated to expenses not related to physical facility improvements, such as wages, insurance, equipment, and other program expenses. The existing revenue level is not anticipated to increase significantly in the future. The City of Maywood generates its funding from several sources:
▪ Taxes
▪ License & permits
▪ Charges for services
▪ Fines and Forfeitures
▪ Miscellaneous
Through the use of external funds and grants, the Capital Improvement Plan proposed budget for 2024-2025 fiscal year is approximately $23 million.
Based on the information above, the annual funding level for barrier removal can be no greater than the funds available for Capital Projects at a maximum, although some barriers may be removed through maintenance project funds, such as “low hanging fruit”.
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1 1. T R A N S IT I O N P LA N C O M P O N E N T S
11.1 Overview
The 2025 Transition Plan is a snapshot in time to evaluate and prioritize barrier removal of physical/structural barriers to accessibility throughout the City of Maywood system. The Transition Plan will be a living document and not a static view of the existing state of ADA compliance at the City of Maywood. As such, it can be modified and updated on a periodic basis to reflect barrier removal efforts, changes in economic conditions, new and revised strategies, and reflect future public input.
The Transition Plan is a flexible document, as strategies, priorities, and funding opportunities change. The City of Maywood demographics may vary from the current demographic composition of Los Angeles County. Public preferences for recreational types may change, while funding priorities and funding levels may change as well.
The Transition Plan will require modification as conditions and priorities are changed, new ADA requirements are issued by the DOJ, and/or unanticipated policy, or fiscal needs occur.
As the ADA Coordinator for the City of Maywood, Nancy Rodriguez is responsible for implementing and updating the City of Maywood Transition Plan. At a minimum of at least once a year, the Transition Plan should be updated, noting the barriers removed and any changes to the funding noted. Nancy Rodriguez can be reached by email at (323) 562-5674, by phone at [email protected], or in person at 4319 East Slauson Avenue, Maywood, California 90270.
11.2 Barriers Summary
The removal of all identified physical accessibility barriers for building, parks, and pedestrian facilities in the public right-of-way (PROW) in the City of Maywood system is estimated to cost $46,450,580. The existing barrier planning level cost estimate totals are summarized in table below:
Facility Type Estimated Cost
Buildings and Parks $1,818,979
PROW $44,631,601
Total $46,450,580
For the accessibility summaries of individual facilities for buildings and parks, see Appendix H.
11.3 Buildings and Parks Barrier Removal Strategy
The City of Maywood has adopted a multi-phase strategy using the ranking criteria of facility usage levels to determine the phases for barrier removal. The long-term goal is to make all unique amenities and at least one of each type of recurring amenity accessible. In order to meet the programmatic requirement for accessibility of programs, services, and activities to individuals with disabilities by local agencies, the City will make accommodations upon request. For further explanation of the obligations of a public agency, see Appendix A.
The planning level cost estimates for each phase are summarized below:
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Facility / Building Total
Est. Cost Items
Phase One (Fiscal Years 2026 – 2031)
City Hall $629,747 222
Maywood Cesar Chavez Library $116,972 35
Maywood Park & Recreation $479,841 199
Total Phase One $1,226,560 456
Phase Two (Fiscal Years 2029 – 2033)
Pixley Park $48,037 12
Riverfront Park $287,656 80
Total Phase Two $335,693 92
Phase Three (Fiscal Years 2032 – 2035)
Benito Juarez Park $74,739 10
Maywood Boxing Club $126,307 52
Pine Avenue Park $4,679 7
Total Phase Three $205,725 69
Phase Four (Fiscal Years 2034 – 2036)
Public Works Yard $51,001 23
Total Phase Four $51,001 23
Grand Total $1,818,979 640
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11.4 PROW - Sidewalk Barrier Removal Summary
The data collected on this assessment was in continuous block runs of sidewalks. The data was captured into 5-foot run sections, so as not degrade an entire block for one 5 linear foot issue. Each 5-foot run segment provides an aggregated score of the extreme value of vertical level changes and slopes. The GIS data provided to the City is capable of being viewed in both “block-level” runs and 5-foot run sections.
Overall GIS / Map View of Sidewalk Inventory
Based on the onsite review, Bureau Veritas found that barriers to accessibility exist within the city sidewalks. The observed elements were analyzed using the Access Board’s proposed Public Rights-ofWay Accessibility Guidelines (PROWAG) and the California Building Code.
The following table summarizes the sidewalk barriers that were identified including remediation method and cost and their priorities base on their RAI score.
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MAYWOOD, CALIFORNIA - SIDEWALK ACCESSIBILITY SUMMARY
Metric As-Built Feet As-Built Feet As-Built Feet As-Built (Compliant) 10'Seg
Vertical
Changes 1" Plus 9,150 0.5" to 1" 4,115 0.25" to 0.5" 16,876 <0.25" 214,797 Running
Slope*
N/A N/A > 8.3% 3,996
5%-
8.3% 6,574 < 5% 234,918
Cross
Slope > 5.0% 38,802 3.0% to 5.0% 47,613 2.08% to 3.0%
55,919 < 2.08% 105,021
Total Feet = 244,946
• * Running Slope is currently an issue with ADA. Running Slope issues have been addressed in the 2022 CBC and the US Access Board has published their final rule for the Public Right of Way Accessibility Guidelines (PROWAG).Both of these rules allow for the sidewalk running slope to match the running slope of the adjacent street. No costs were associated with the running slope barriers as they should come into compliance when the DOJ adopts the rule.
MAYWOOD, CALIFORNIA - SIDEWALK PHASING BY RAI
Metric Phase 1 Feet Phase 2 Feet Phase 3 Feet Lifecycle Replacement Feet
Route
Accessibility
Index (RAI)
0 - 40 3,947 41-70 50,314 71-99 130,179 100 60,506
Total Feet = 244,946
MAYWOOD, CALIFORNIA – SIDEWALK REMEDIATION COST BY PHASES Metric Phasing Remediation
Method Cost per section # of feet Remediation Cost
Vertical Rise Phase 1 (1” plus) Grinding $161.00 9,150 $1,473,150.00 Phase 2 (0.5” – 1”) Grinding $161.00 4,115 $662,515.00
Phase 3 (0.25” – 0.5”) Grinding $161.00 16,876 $2,717,036.00 Total Cost $4,852,701.00
RAI Score Phase 1 (0-40) Replacement $175.00 3,947 $690,725.00 ($25/s.f.) Phase 2 (41-70) Replacement $175.00 50,314 $8,804,950.00 (5 s.f. / section) Phase 3 (71-99) Replacement $175.00 130,179 $22,781,325.00 Lifecycle (100)* Replacement $0.00 60,506 $0.00
Total Cost $32,277,000.00
Totals Phase 1 $2,163,875.00
Phase 2 $9,467,465.00
Phase 3 $25,498,361.00
Total Cost $37,129,701.00
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*Sidewalks with a RAI score of 100 are compliant. Replacement costs are not shown, and the sidewalk are recommended for future lifecycle replacement.
Costs are marked up by 40% to account for contingencies, soft costs and escalation.
SUMMARY OF BARRIERS TO ACCESS – SIDEWALKS
• 46.4 miles of sidewalk were assessed
• 11.5 (25%) miles of sidewalk are compliant
• 27 miles (58%) of sidewalk had cross slopes greater than the maximum of 2.08% • 30,141 instances where vertical change in level was greater than the allowable ¼”
11.5 PROW - Curb Ramp Barrier Removal Summary
Based on the onsite review, Bureau Veritas found that barriers to accessibility exist within the City’s curb ramp inventory. The observed elements were analyzed using the Access Board’s proposed Public Rights-of-Way Accessibility Guidelines (PROWAG) and California Building Code (CBC).
Overall GIS / Map View of Curb Ramp Inventory
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The following table summarizes the curb ramp barriers that were identified including remediation method and cost and their priorities base on their curb ramp score.
MAYWOOD, CALIFORNIA – CURB RAMP ACCESSIBILITY SUMMARY
Metric As-Builts Ramps As-Builts Ramps As-Builts Ramps As-Builts (Compliant) Ramps
Running
Slope > 9% 244 8.6% - 9% 51 8.4% -8.6% 40 <8.3% 236
Cross
Slope > 5.0% 33 3% - 5% 64 2.08% -3%
96 <2.08% 378
Width < 32” 26 32” – 36” 8 36” - 48” 212 >48” 325
Landing
Slope > 5.0% 77 3% - 5% 121 2.08% -3%
163 <2.08% 220
Total Curb Ramps = 571
MAYWOOD, CALIFORNIA – CURB RAMP PHASING BY RAI
Metric Phase 1 # of Curb
Ramps Phase 2
# of
Curb
Ramps
Phase 3
# of
Curb
Ramps
Lifecycle
Replacement
# of
Curb
Ramps
Curb Ramp
Score 0 - 40 35 41-70 75 71-99 461 100 0
Total Curb Ramps = 571
MAYWOOD, CALIFORNIA –CURB RAMP REMEDIATION COST BY PHASES Metric Priority Remediation
Method
Cost per
Ramp # of Ramps Remediation Cost
Curb Ramp
Score Phase 1 (0-40) Install New/Replacement $10,500.00 35 $367,500.00 Phase 2 (41-70) Replacement $10,500.00 75 $787,500.00
Phase 3 (71-99) Replacement $10,500.00 461 $4,840,500.00 Lifecyle
Replacement(100)*
Lifecycle
Replacement $0.00 0 $0.00
Total Cost $5,995,500.00
Total Curb Ramps = 571
*Curb ramps with a score of 100 are compliant. Replacement costs are not shown, and the ramps are recommended for future lifecycle replacement.
Costs are marked up by 40% to account for contingencies, soft costs and escalation.
SUMMARY OF BARRIERS TO ACCESS – CURB RAMPS
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• 571 curb ramps were assessed.
• 0 curb ramps were compliant .
• 335 (59%) curb ramps had running slopes greater than the maximum allowed of 8.33%. • 193 (34%) curb ramps had cross slopes greater than the maximum allowed of 2.08%. • 246 (43%) curb ramps had clear width less than the minimum of 48”. • 361 (64%) curb ramps had top landing slopes exceeding the maximum of 2.08%.
11.6 PROW - Bus Stops Barrier Removal Summary
Based on the onsite review, Bureau Veritas found that barriers to accessibility exist within the City’s bus stop inventory. The observed elements were analyzed using the Access Board’s proposed Public Rights-of-Way Accessibility Guidelines (PROWAG) and California Building Code (CBC). The following table summarizes the bus stop barriers that were identified including remediation method.
Overall GIS / Map View of Transit Stop Inventory
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MAYWOOD, CALIFORNIA – BUS STOP ACCESSIBILITY SUMMARY
Metric Phase 1
# of
Bus
Stops
Phase 2
# of
Bus
Stops
Phase 3
# of
Bus
Stops
Lifecycle
Replacement
# of
Bus
Stops
Boarding/Alighting
Depth
<48” or
missing 7 48”<84” 26 84”<96” 2 >96” 12
Boarding/Alighting
Slope >5.0% 2
3.0% -
5.0% 15 2.08% -3.0% 8 <2.08% 22
Total Bus Stops = 47
MAYWOOD, CALIFORNIA – BUS STOP BARRIER REMDIATION COST ESTIMATE Metric Remediation
Method
Cost per Bus
Stop # of Bus Stops Remediation Cost
Bus Stop Replacement $11,200.00 37 $414,400
Total Bus Stops = 47
Costs are marked up by 40% to account for contingencies, soft costs and escalation.
SUMMARY OF BARRIERS TO ACCESS – BUS STOPS
• 47 bus stops were assessed.
• 10 bus stops were compliant.
• 35 (89.41%) bus stops have a boarding/alighting space less than 60” wide x 96” deep . • 25 (8.24%) bus stops have boarding/alighting space with slopes exceeding 2.08%. 38
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11.7 PROW – Pedestrian Signals Barrier Removal Summary
Based on the onsite review, Bureau Veritas found that barriers to accessibility exist within the City’s pedestrian signal and accessible pedestrian signals (APS) inventory. The observed elements were analyzed using the Access Board’s revised draft guidelines for Accessible Public Rights-of-Way (PROWAG) and the California Building Code. The following table summarizes the pedestrian signal barriers that were identified including remediation method and cost and their priorities.
Overall GIS / Map View of Pedestrian Signals Inventory
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MAYWOOD, CALIFORNIA – PEDESTIRAN SIGNALS ACCESSIBILITY SUMMARY MAYWOOD, CALIFORNIA – PEDESTRIAN SIGNALS PRIORITIZATION Costs are marked up by 40% to account for contingencies, soft costs and escalation.
SUMMARY OF BARRIERS TO ACCESS – PEDESRIAN SIGNALS
• 156 pedestrian signals were assessed.
• 0 pedestrian signals were compliant
• 7 (0.04%) APS were missing at signalized intersections. • 48 (31%) pedestrian signals have a non-compliant clear floor space • 156 APS (100%) were missing an audible and vibro-tactile walk indication informing pedestrians when to cross
Metric
Phase
1 # of
APS
Phase 2
# of
APS
Phase 3
# of
APS
Lifecycle
Replacement
# of
APS
Does the Signal
Head Exist?
No 0 - - - - Yes 156
Does an APS
Exist?
No 7 - - - - Yes 149
Does the APS
have a leveled
clear floor
space?
No 48 - - Yes 108
Do Signal Heads
have a
Countdown
Timer?
- - No 0 - - Yes 156
Does the APS
have
vibrotactile?
- - - - No 602 Yes 39
Does the APS
have an Audible
Tone?
- - - - No 156 Yes 0
Metric Priority Remediation
Method
Cost per
Pedestrian
Signals
# of Signals Remediation Cost
Pedestrian
Signals Phase 1 Install New $7,000.00 7 $49,000.00
Phase 2 Replacement $7,000.00 48 $336,000.00
Phase 3 Replacement $7,000.00 101 $707,000.00
Total Cost $1,092,000.00
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11.8 Schedule and Timeline
The establishment of planned phases for barrier removal is determined by the criteria adopted by the City of Maywood the regulations of the Americans with Disabilities Act, and by the necessity to schedule barrier removals within an established framework. The timing of the completion of each phase of barrier removal is subject to a number of factors. The framework timeline will be determined by the following factors, as well as potential unknown additional factors, which will determine any changes to and specificity of the Transition Plan, which may be required in future years:
▪ Funding sources and funding timelines
▪ Level of ADA barrier removal, with the highest ranking given to the highest use areas ▪ Opportunity to combine ADA barrier removal with scheduled capital improvements, such as playground replacements, parking lot renovations, restroom repairs or park reconstruction ▪ Development of a work program to eliminate “low hanging fruit” (easily removed barriers) ▪ Realistic time frame for accomplishment based on fiscal capability ▪ Demographic distributions
▪ Input from the community
▪ Public citizen grievances/complaints
Planning level estimated values for barrier removal will change over time due to inflation, changes in construction practices and materials, and unanticipated changes or additions to accessibility regulations. It is expected that the total cost of required accessibility barrier removal will change over time due to the completion of individual barrier removal efforts and due to funding of capital projects which incorporate barrier removal in the immediate and distant future.
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1 2. A P P E N D I C E S
APPENDIX A: ADA TITLE II REQUIREMENTS
APPENDIX B: ACCESSIBILITY SURVEY
APPENDIX C: CITY OF MAYWOOD ADA SERVICE ACCOMODATION
REQUEST FORM
APPENDIX D: TITLE II ADA COORDINATOR ROLE
APPENDIX E: CITY OF MAYWOOD ADA PUBLIC NOTICE
APPENDIX F: CITY OF MAYWOOD ADA GRIEVANCE PROCEDURE AND FORM
APPENDIX G: CITY OF MAYWOOD WEBSITE ACCESSIBILITY INSPECTION APPENDIX H: ACCESSIBILITY SUMMARIES BY FACILITY
APPENDIX I: BARRIERS BY TRANSITION PHASE
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APPENDIX A:
ADA TITLE II REQUIREMENTS
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The Americans with Disabilities Act
With the passage of the Americans with Disabilities Act (ADA) in 1990, people with disabilities were, for the first time, assured of access to all programs and services provided by state and local government agencies. Previously, under Section 504 of the Rehabilitation Act of 1973, as amended, only those public entities that receive federal funding were explicitly prohibited from discriminating on the basis of disability. Signed into law by President George H.W on July 26, 1990, Title I, II, and III of the ADA became effective on January 26, 1992. Title IV took effect in 1993.
The Americans with Disabilities Act is divided into five areas, Titles I through V.
Title I - Employment: Title I of the Americans with Disabilities Act prohibits all employers, including government agencies, from discriminatory practices in the hiring, training, advancement, compensation, or discharge of any employee, or in any terms, conditions, and rights of employment.
Title II - Public Services: Title II of the American Disabilities Act, which governs state and local government entities, prohibits all public entities, even those completely independent from federal funding, from discriminating against people with disabilities. Generally, Title II of the ADA prohibits discrimination to services, programs, and activities of public entities on the basis of disability.
Title II I- Public Accommodations and Services by Private Entities: Title III requires places of public accommodation (privately funded and operated facilities) and commercial facilities that serve the public to be accessible to and usable by people with disabilities.
Title IV - Telecommunications: Title IV covers private telecommunication carriers offering services to the public to increase the availability of interstate and intrastate telecommunication relay services to individuals with hearing and speech disabilities.
Title V - Miscellaneous Provisions: Title V contains miscellaneous provisions, including construction standards and practices, provisions for attorneys’ fees, and technical assistance provisions.
Terms such as “Public Entity” and “Governmental Agency” are applicable to Title II entities, which are defined as state and local governments.
The Department of Justice (DOJ) is tasked with the enforcement of the ADA.
Scope of Title II
Title II of the ADA is divided into two subtitles. This discussion focuses only on subtitle A, which is implemented by the DOJ’s Title II regulation at 28 CFR § Part 35. Subtitle B of Title II of the ADA covers public transportation services, programs, and activities of public entities are subject to the regulation of the Department of Transportation (DOT) at 49 CFR Part 37 and are not covered by this part. The DOT’s ADA regulation establishes requirements for construction of transportation facilities and acquisition of vehicles. Matters not covered by subtitle B, such as the provision of auxiliary aids, are covered by subtitle A. Activities that are covered by the DOT’s regulation implementing subtitle B are not required to be included in the self-evaluation required by §35.105. The use of the term “Title II” anywhere in the Self-Evaluation and Transition Plan report refers only to Subtitle A. 28 CFR §35.102 Application
(a) Except as provided in paragraph (b) of this section, this part applies to all services, programs, and activities provided or made available by public entities.
(b) To the extent that public transportation services, programs, and activities of public entities are covered by Subtitle B of Title II (42 U.S.C.12141) of the ADA, they are not subject to the requirements of this part. 44
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The obligation to comply with Title II extends to all public entities, including:
▪ Any state or local government
▪ Any department, agency, special purpose district, or other instrumentality of a state or local government All local agencies, including municipalities, are required to comply with Title II because they are considered “instrumentalities” of the state government. All programs, activities, and services of local government, including municipalities, must be in compliance with Title II. Examples of activities covered include:
▪ The operation of all services and programs offered by the entity; ▪ All aspects of the employment relationship; and
▪ Services carried out by contractors.
Title II covers any and all events the local government system offers, for example, any public meetings, entertainment or lecture series, all events offered by the school system including after-school activities and social events, festivals or other special events, and all services provided for the public or staff. Services provided by any private contractors on behalf of the municipal system must also comply fully with relevant provisions of Title II.
Under Title II, a public entity (i.e. governmental agency) shall operate each service, program, or activity so that the service, program, or activity, when viewed in its entirety, is readily accessible to and usable by individuals with disabilities. The local government may not deny the benefits of its programs, activities, and services to individuals with disabilities because its facilities are inaccessible.
Public meeting rooms must be accessible to people with disabilities. Buildings where public meetings, services, programs, or activities take place must provide access to telephones and restrooms, if provided, for people with disabilities as well as the general public. When a program, service or activity is scheduled in an inaccessible location and a person with a disability notifies the agency of their desire or need to participate, that program, service, or activity must be moved to an accessible location.
The government must maintain equipment and features of facilities in working order if those features and equipment are required to provide ready access to individuals with disabilities. Isolated or temporary interruptions in access due to maintenance and repair of accessible features are not prohibited. For example, where the governmental agency must provide an accessible route, the route must remain accessible and not blocked by obstacles such as furniture, filing cabinets, or potted plants. An isolated instance of placement of an object on an accessible route, however, would not be a violation if the object is promptly removed. Similarly, accessible doors must be unlocked when the governmental agency’s offices are open for business.
Mechanical failures in equipment such as elevators or automatic doors will occur from time to time. The obligation to ensure that facilities are readily accessible to and usable by individuals with disabilities would be violated if repairs are not made promptly or if improper or inadequate maintenance causes repeated failures.
However, this does not --
(1) Necessarily require a public entity to make each of its existing facilities accessible to and usable by individuals with disabilities;
(2) Require a public entity to take any action that would threaten or destroy the historic significance of an historic property; or
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(3) Require a public entity to take any action that it can demonstrate would result in a fundamental alteration in the nature of a service, program, or activity or in undue financial and administrative burdens. In those circumstances where personnel of the public entity believe that the proposed action would fundamentally alter the service, program, or activity or would result in undue financial and administrative burdens, a public entity has the burden of proving that compliance with 35.150(a) of this part would result in such alteration or burdens. The decision that compliance would result in such alteration or burdens must be made by the head of a public entity or his or her designee after considering all resources available for use in the funding and operation of the service, program, or activity, and must be accompanied by a written statement of the reasons for reaching that conclusion. If an action would result in such an alteration or such burdens, a public entity shall take any other action that would not result in such an alteration or such burdens but would nevertheless ensure that individuals with disabilities receive the benefits or services provided by the public entity.
In summary, Title II requires state, county, and city governments to ensure that all of their programs, services, and activities, when viewed in their entirety, are accessible to people with disabilities. Program access is intended to remove physical barriers to state, county, and city services, programs, and activities, but it generally does not require that a government agency make each facility, or each part of a facility, accessible. For example, all restrooms in a facility may not be accessible. However, signage directing people with disabilities to the accessible features and spaces in a facility, including at least one accessible restroom, should be provided.
Program accessibility may be achieved in a variety of ways. State, county, and city governments may choose to make structural changes to existing facilities to achieve access or can pursue alternatives to structural changes to achieve program accessibility. For example, governments can move public meetings to accessible buildings, or can relocate services for individuals with disabilities to accessible levels or sections of buildings. When choosing between possible methods of program accessibility, governments must give priority to the choices that offer services, programs, and activities in the most integrated setting appropriate. [28 C.F.R. § 35.149, 35.150, 35.151,
35.163]
Definition of Disability
The ADA stipulates a three-pronged definition of disability. Disability is defined as an individual who:
▪ Has a physical or mental impairment that substantially limits one or more major life activities; or ▪ Has a record or history of such an impairment; or
▪ Is perceived or regarded as having such an impairment; ▪ Major life activities encompass activities such as caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. [28 CFR § 35.104] Human Resources
The ADA requires equal opportunity for individuals with disabilities in all areas of employment practices, including the application process, interviewing, testing, hiring, job assignment, evaluation, discipline, medical examinations, compensation, promotion, on-the-job training, layoff/recall, termination, leave and benefits such as health insurance. The non-discrimination requirement applies to the hiring process, as well as employees.
The ADA requires that all employees be provided equal access to benefits, such as health insurance, regardless of disability. However, the regulations also indicate that certain restrictions, such as pre-existing condition waiting periods or caps on particular types of services, such as out-patient physical therapy, are permissible unless proven to be a subterfuge for discrimination.
The ADA requirements for the hiring protocol and all areas of responsibility of the human resources department extend to seasonal workers, workers covered by collective bargaining agreements and works who may be hired through outside agencies. Volunteers, interns, or student teachers who may be placed at an agency program or recruiters are not necessarily defined as government employees. 46
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An important factor in the Self-Evaluation process is the identification of unionized employees and the terms of union agreements. For example, the terms of a collective bargaining agreement may include job restructuring or reassignment requests, which may affect seniority provisions. If the granting of requests would create an undue hardship, the Equal Employment Opportunity Commission (EEOC) has the authority to determine on a case-bycase basis whether the claim of undue hardship is valid.
Employment regulations treat alcohol and drug use differently. Alcoholism is recognized as a disability under the ADA; however, employers do not have to tolerate poor work performance due to alcoholism. If a person with alcoholism is provided only one paid leave for treatment of the alcoholism, while persons with different diseases are provided multiple paid leave, then such a provision is a violation of the ADA.
The ADA does not protect an individual currently engaging in the illegal use of drugs. However, a person with a history of drug addiction who (1) has been successfully rehabilitated or is participating in a drug rehabilitation program and (2) is not engaging in the illegal use of drugs is protected if the person is a qualified individual with a disability. An individual who is erroneously regarded as being a drug addict is also protected. [28 CFR § 35.104, 131]
Communications
People who have disabilities that affect hearing, seeing, speaking, reading, writing, or understanding may use different ways to communicate than people who do not. Governmental agencies are required to take steps to ensure that the agency’s communications with people with disabilities are as effective as communications with others. [28 CFR § 35.160(a)(1)]
This effective communication requirement applies to all members of the public with disabilities, including job applicants, program participants, and even people who simply contact state or local government agencies seeking information about programs, services, events, or activities. The requirement applies to all agencies and to all modes of communication including written, spoken, telecommunications, television, and video. Specifically, where the governmental agency communicates by telephone with applicants and any other person, text phones (TTY’s) or equally effective telecommunications systems are required to be used for individuals who are deaf, hard of hearing, or have speech impairments. [28 CFR § 35.161]
When the government uses an automated-attendant system, including, but not limited to, voice mail and messaging, or an interactive voice response system, for receiving and directing incoming telephone calls, that system must provide for real-time communication with individuals using auxiliary aids and services, including TTY’s and all forms of FCC-approved telecommunications relay system, including Internet-based relay systems. [28 CFR § 35.161]
Under 28 CFR § 35.161, the ADA requires that all Public Safety Answering Points (PSAPs) provide direct and equal access to their services for people with disabilities who use text phones (TTYs). All basic emergency services are included in this requirement. Both primary and secondary PSAPs have the same responsibilities under the ADA. To be in compliance, every call-taking position within the PSAP must have its own TTY or TTYcompatible equipment.
Additionally, telephone emergency services, including 911 services, shall provide direct access to individuals who use telecommunication devices for the deaf (TDD’s) or computer modems. [28 CFR § 35.162] 47
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The governmental agency must provide equal access to the programs, services, and activities available on the agency’s website(s). This can include making websites accessible to people with disabilities or providing an alternative format for people to access the information, programs, and services available through the web. In order to aid development of a government website which is accessible, the web administrator can consult the Web Content Accessibility Guidelines, developed by the Web Content Accessibility Working Group, which is part of the World Wide Web Consortium Web Accessibility Initiative, and available at http://www.w3.org/TR/WCAG20.
When an auxiliary aid or service is requested, the Department must provide an opportunity for the requester to specify aids or services of their choice, and that choice must be given primary consideration. There are many types of auxiliary aids and services that may be used to provide effective communication for people with disabilities, but not all ways work for all people or even for people with the same type of disability. The law does not require the agency to provide every one of these aids and services, but it does require that each person who interacts with the agency receives effective communication. [28 CFR § 35.160] Requirements for an ADA Coordinator
A Title II entity with more than 50 employees must designate an ADA Coordinator who coordinates agency efforts to comply with and carry out the responsibilities of the ADA. The Coordinator provides a single point of contact for members of the public about ADA and the agency. In order to ensure that individuals can easily identify the ADA Coordinator, the governmental agency must provide the ADA Coordinator’s name, office address, and telephone number to all interested individuals [28 CFR § 35.107].
The ADA Coordinator facilitates compliance with the ADA and provides expertise regarding the Americans with Disabilities Act and ADA Standards. The ADA coordinator receives and investigates complaints related to discrimination on the basis of disability.
Under 28 CFR § 35.107, a grievance procedure is required for public entities of 50 or more employees. Title II entities are required to adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by 28 CFR § 35.
New Construction and Alterations
A public Title II entity may not deny the benefits of its programs, activities, and services to persons with disabilities because its existing facilities are inaccessible. Thus, it is the general availability of a program to persons with disabilities that must be evaluated, not compliance with facility standards developed for new construction and alterations.
While state and local governments may wish to measure the accessibility of their existing buildings against the scoping and technical provisions in the 2010 Standards, program accessibility may be achieved without making every existing facility - or every part of an existing building - accessible. Alternatives to building retrofit can include the temporary relocation of an activity to an accessible facility or the delivery of the service or benefit by other means. In many cases, however, permanent construction that provides physical access may be the most efficient and economical approach to program access, particularly when life cycle costs are considered.
Although physical changes are required only when there is no other feasible way to make a program accessible, public entities are nevertheless required to give priority to methods that result in the most integrated setting appropriate. The program access obligation is limited: Title II entities do not have to take actions that they can demonstrate would result in a fundamental alteration in the nature of a program or that would impose undue financial or administrative burdens.
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In compliance with 28 CFR §35.151 (c), if new construction and alterations to a facility were begun prior to September 15, 2010, then the facility or portion of the facility that is affected by the alteration shall comply with the 1991 standards. If new construction and alterations to a facility were begun on or after September 15, 2010, and before March 15, 2012, then either the 1991 standards or the 2010 ADA Standards for Accessible Design are applicable. For all new construction or alterations begun on or after March 15, 2012, the 2010 ADA Standards for Accessible Design are applicable. New construction and alterations must fully comply with all applicable 2010 ADA Standards for Accessible Design if begun on or after March 15, 2012.
The DOJ definition of the commencement of construction is the establishment of a physical object, such as a foundation wall, rather than the groundbreaking first shovel and initial grading of the site.
Existing facilities (including all buildings, exterior facilities, and the on-site access to them) constructed prior to January 26, 1992, and not altered in any way since that date, are held to the lesser standard of complying, with the extent allowed by structural feasibility and the financial resources available, or when a reasonable accommodation can be made.
An alteration that affects or could affect the usability of or access to an area of a facility that contains a primary function shall be made so as to ensure that, to the maximum extent feasible, the path of travel to the altered area and the restrooms, telephones, and drinking fountains serving the altered area are readily accessible to and usable by individuals with disabilities, including individuals who use wheelchairs, unless the cost and scope of such alterations is disproportionate to the cost of the overall alteration. [28 C.F.R. § 35.151(b)(4)] If the cost of providing a path of travel to an altered facility is more than 20% of the cost of the alteration to the primary function area, then the cost is disproportionate to the overall area and therefore not required. Costs that may be considered as part of the cost of providing an accessible path of travel may include: (1) the costs associated with providing an accessible entrance and an accessible route to the altered area, for example, the cost of widening doorways or installing ramps; (2) costs associated with making restrooms accessible, such as installing grab bars, enlarging toilet stalls, insulating pipes, or installing accessible faucet controls, if the restroom is not the primary function of the area (e.g. the restroom is not in a highway rest area); (3) costs associated with providing accessible telephones, such as relocating the telephone to an accessible height, installing amplification devices, or installing a text telephone (TTY); and (4) costs associated with relocating an inaccessible drinking fountain. [28 C.F.R. §
35.151(b)(4)(iii)]
When the cost of alterations necessary to make the path of travel to the altered area fully accessible is disproportionate to the cost of the overall alteration, the path shall be made accessible to the extent that it can without incurring disproportionate costs. In choosing which accessible elements to provide, priority should be given to those elements that will provide the greatest access, in the following order: (1) an accessible entrance; (2) an accessible route to the altered area; (3) at least one accessible restroom for each sex or a single unisex restroom; (4) accessible telephones; (5) accessible drinking fountains; and (6) when possible, additional accessible elements such as parking storage and alarms. [28 CFR § 35.151(b)(4)(iv)] A series of smaller alterations cannot be used to evade the requirement if the alterations are served by a single path of travel. [28 C.F.R. § 35.151(b)(4)(v)] Safe Harbor
The 2010 ADA Standards for Accessible Design use the terms incremental change and supplemental change.
Incremental changes are those elements which were requirements under the 1991 standards, but which were changed in some way under the 2010 standards. Supplemental changes are those regulations or regulatory areas which were not included in the 1991 standards but are included in the 2010 standards. 49
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“Safe harbor” is the term used in the 2010 ADA Standards to describe situations where the 2010 incremental changes to the ADA regulations are not required if alterations to the building or facility are not made. Specifically, “safe harbor” applies to a path of travel. “A ‘path of travel’ includes a continuous, unobstructed way of pedestrian passage by means of which the altered area may be approached, entered, and exited, and which connects the altered area with an exterior approach (including sidewalks, streets, and parking areas), an entrance to the facility and other parts of the facility. “[28 CFR § 35.151(b)(4)(ii)] “An accessible path of travel may consist of walks and sidewalks, curb ramps and other interior or exterior pedestrian ramps; clear floor paths through lobbies, corridors, rooms, and other improved areas; parking access aisles; elevators and lifts; or a combination of these elements.
For the purposes of the section the term ‘path of travel’ also includes the restrooms, telephones and drinking fountains serving the altered area.” [28 C.F.R. § 35.151(b)(4)(ii)(B)] Safe harbor applies only if a building or facility built after July 26, 1992, was compliant with the 1991 standards prior to the enforceable date of the 2010 regulations, which is March 15, 2012. “Safe harbor” is granted to facilities or buildings if and only if the facilities are fully in compliance with the 1991 standards prior to March 15, 2012. However, if alterations are made after March 15, 2012, the alteration of the building or facility must fully comply with the 2010 standards, and any other portions of the existing building or facility that are substantially affected by the alteration in terms of their use, must also comply with the 2010 standards. “Safe harbor” does not apply to areas of supplemental change. (i.e., elements for which there are neither technical nor scoping specifications in the 1991 Standards) For instance, the 2010 standards include regulations for residential facilities dwelling units, amusement rides, recreational boating facilities, exercise equipment or exercise areas, fishing piers and platforms, golf facilities, miniature golf facilities, play areas, saunas and steam rooms, swimming pools, wading pools, spas, shooting facilities with firing positions, bowling, and court sports. These elements are not governed by “safe harbor.” [28 C.F.R. § 35.151(b)(4)(ii)(c)]
For example, one of the regulated areas where “safe harbor” makes an impact is in a single occupant restroom.
The 2010 ADA Standards for Accessible Design require a clear floor space next to the water closet, while the 1991 ADAAG allows the lavatory to overlap the clear space. The intent of the new provisions is to allow space for a side transfer to the water closet. The 2010 ADA Standards allow the door to swing into the bathroom as long as there is a clear floor space past the swing of the door, so that a person can enter the room, shut the door, and then maneuver. The 1991 ADAAG does not allow the door swing and the clear floor space to overlap for any of the fixtures. While the 2010 standards do not allow clear space overlap in multi-stall bathrooms, overlap is allowed in single occupant bathrooms.
Undue Burden
A public entity must operate each service, program, or activity so that when viewed in its entirety, the service, program, or activity is readily accessible to and usable by individuals with disabilities. This does not necessarily require the public entity to make each of its facilities accessible to and usable by individuals with disabilities.
Additionally, a public entity is not required to take any action that would threaten or destroy the historical significance of an historic property.
If the state or local government agency can demonstrate that an action would result in a fundamental alteration in the nature of a service, program, or activity or in undue financial and administrative burdens, then the decision must be made in a written statement describing the reason for the conclusion, and the decision must be made by the head of the government agency, or his or her designee after considering all resources available for use in the funding and operation of the service, program, or activity. The public entity has the burden of proof that compliance with 28 CFR § 35.151 would result in such alterations or burdens.
If an action would result in a fundamental alteration of the service, program, or activity or in undue financial and administrative burdens, the Title II entity shall take any other action to ensure that individuals with disabilities receive the benefits or services provided by the state or local government agency.
Self-Evaluation Requirements
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A Self-Evaluation is a Title II entity’s evaluation of its current services, policies, and practices to ensure that people with disabilities have equal access to all benefits provided by the public entity. A government entity is required to conduct a Self-Evaluation within one year of the effective date of 28 CFR § 35.105, the effective date being January 26, 1992. All governments were required to complete a Self-Evaluation of their services, policies, and practices by January 26, 1993. The evaluation required by January 26, 1993, shall apply only to programs not subject to section 504 or those policies and practices, such as those involving communications access, that have not already been included in a self-evaluation required under an existing regulation implementing section 504.
Because most evaluations were done more than 5 years ago, the DOJ expects many public entities will be reexamining all of their policies and programs.
The Self-Evaluation identifies and corrects those policies and practices that are inconsistent with Title II’s requirements. Self-Evaluations should consider all of a local government’s programs, activities, and services, as well as the policies and practices that a governmental agency has put in place to implement its various programs and services. Remedial measures necessary to bring the programs, policies, and services into compliance with Title II should be specified -- including, but not limited to: (1) relocation of programs to accessible facilities; (2) offering programs in an alternative accessible manner; (3) structural changes to provide program access; (4) policy modifications to ensure nondiscrimination; and (5) auxiliary aids needed to provide effective communication. [28 CFR §§ 35.105, 35.150(d)] The Self-Evaluation process identifies those policies and practices that are inconsistent with the requirements of Title II of the ADA. As part of the Self-Evaluation, the governmental agency is required to:
A. Identify all of its programs, activities, and services.
B. Review all the policies and practices that govern the administration of the governmental agency’s programs, activities, and services.
C. Examine each program to determine whether any physical barriers to access exist, including whether individuals with mobility impairments are provided access to public meetings.
D. Review its policies and practices to determine whether any have the effect of excluding or limiting the participation of individuals with disabilities in the governmental agency’s programs, activities, or services.
The Self-Evaluation should provide justification for any agency policy that creates a barrier for people with disabilities that will not be modified.
E. Review its policies to assess whether communications with persons with disabilities are as effective as its communication with others.
F. Review its policies for responding to requests for accommodations to ensure such requests are responded to expeditiously.
G. Review its employment practices to assess whether they comply with other applicable nondiscrimination requirements, including Section 504 of the Rehabilitation Act and the ADA regulations issued by the Department of Justice.
H. Review its building and construction policies to assess whether construction of each new facility or part of a facility, or alteration of existing facilities, conforms to the standards designated under the Title II regulations.
I. Provide the opportunity to interested persons, including individuals with disabilities or organizations representing individuals with disabilities, to participate in the Self-Evaluation process by submitting comments.
In addition, a public entity that employs 50 or more persons shall for at least three years following completion of the Self-Evaluation maintain on file and make available for public inspection: (1) a list of the interested persons consulted; (2) a description of areas examined, and any problems identified, and (3) a description of any modification made.
Transition Plan Requirements
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If a state or local government that employs 50 or more persons decides to make structural changes to achieve program access, it must develop a transition plan that identifies those changes and sets a schedule for implementing barrier removal. Transition plans must be available to the public for inspection and allow an opportunity to interested persons, including individuals with disabilities or organizations representing individuals with disabilities, to participate in the development of the transition plan by submitting comments.
If a public entity has responsibility or authority over streets, roads, or walkways, its transition plan shall include a schedule for providing curb ramps or other sloped areas where pedestrian walks cross curbs, giving priority to walkways serving entities covered by the Act, including State and local government offices and facilities, transportation, places of public accommodation, and employers, followed by walkways serving other areas.
The plan shall, at a minimum:
• Identify physical obstacles in the public entity’s facilities that limit the accessibility of its programs or activities to individuals with disabilities
• Describe in detail the methods that will be used to make the facilities accessible • Specify the schedule for taking the steps necessary to achieve compliance with this section and, if the time period of the transition plan is longer than one year, identify steps that will be taken during each year of the transition period
• Indicate the official responsible for implementation of the plan.
If a public entity has already complied with the transition plan requirement of a Federal agency regulation implementing section 504 of the Rehabilitation Act of 1973, then the requirements of this paragraph (d) shall apply only to those policies and practices that were not included in the previous transition plan. [28 CFR §35.150(d)] 52
APPENDIX B:
ACCESSIBILITY SURVEY
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1 / 13
20.00% 3
80.00% 12
Q1 Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy because of a disability? Answered: 15 Skipped: 1
TOTAL 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
54
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18.75% 3
81.25% 13
Q2 Have you encountered any communication barriers within a City of Maywood facility or park which prevented you from utilizing or participating in a program, service, or activity?
Answered: 16 Skipped: 0
TOTAL 16
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
55
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3 / 13
73.33% 11
26.67% 4
Q3 Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly enjoyed? Answered: 15 Skipped: 1
TOTAL 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
56
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4 / 13
6.25% 1
93.75% 15
Q4 Do you or someone you know require visual interpretive services or assisted listening systems at the City of Maywood’s programs or public meetings?
Answered: 16 Skipped: 0
TOTAL 16
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
57
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7.14% 1
42.86% 6
0.00% 0
21.43% 3
64.29% 9
21.43% 3
35.71% 5
0.00% 0
64.29% 9
Q5 Which City buildings or parks do you visit most often? (Check all that applies)
Answered: 14 Skipped: 2
Total Respondents: 14
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Benito Jaurez
Park
City Hall
Maywood Boxing
Club
Maywood Cesar
Chavez Library
Maywood Park
and Recreation
Pine Avenue
Park
Pixley Park
Public Works
Yard
Riverfront Park
ANSWER CHOICES RESPONSES
Benito Jaurez Park
City Hall
Maywood Boxing Club
Maywood Cesar Chavez Library
Maywood Park and Recreation
Pine Avenue Park
Pixley Park
Public Works Yard
Riverfront Park
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Q6 Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Answered: 15 Skipped: 1
40.00%
6 20.00%
3 26.67%
4 6.67%
1 6.67%
1 15 3.80
33.33%
5 46.67%
7 6.67%
1 13.33%
2 0.00%
0 15 4.00
13.33%
2 26.67%
4 33.33%
5 20.00%
3 6.67%
1 15 3.20
13.33%
2 0.00%
0 26.67%
4 53.33%
8 6.67%
1 15 2.60
0.00%
0 6.67%
1 6.67%
1 6.67%
1 80.00%
12 15 1.40
0 1 2 3 4 5 6 7 8 9 10
Restrooms
Parking
Pathway /
Sidewalk
Building
Entrance
Meeting Rooms
1 2 3 4 5 TOTAL SCORE
Restrooms
Parking
Pathway / Sidewalk
Building Entrance
Meeting Rooms
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7 / 13
93.33% 14
6.67% 1
Q7 Is the City of Maywood’s website and phone system accessible to you? Answered: 15 Skipped: 1
TOTAL 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
60
City of Maywood - Accessibility Survey
8 / 13
54.55% 6
45.45% 5
Q8 Do you feel that the City of Maywood provides adequate emergency response services to assist citizens with disabilities? Answered: 11 Skipped: 5
TOTAL 11
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
61
City of Maywood - Accessibility Survey
9 / 13
20.00% 3
80.00% 12
Q9 Have you encountered street or intersection crossings near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
Answered: 15 Skipped: 1
TOTAL 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
62
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10 / 13
6.67% 1
93.33% 14
Q10 Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
Answered: 15 Skipped: 1
TOTAL 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
63
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21.43% 3
78.57% 11
Q11 Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken / damaged concrete, missing curb ramp(s)?
Answered: 14 Skipped: 2
TOTAL 14
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
ANSWER CHOICES RESPONSES
Yes
No
64
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Q12 What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities? Answered: 10 Skipped: 6
65
City of Maywood - Accessibility Survey
13 / 13
0.00% 0
13.33% 2
6.67% 1
0.00% 0
86.67% 13
6.67% 1
Q13 Please select which of the following best describes you:
Answered: 15 Skipped: 1
Total Respondents: 15
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
I am disabled.
I am a parent
or caregiver of
someone who ...
I am a friend
or family
member of...
I work for an
organization
that provide...
I am a
concerned
community...
Decline to
state.
ANSWER CHOICES RESPONSES
I am disabled.
I am a parent or caregiver of someone who is disabled.
I am a friend or family member of someone who is disabled.
I work for an organization that provides services to disabled people.
I am a concerned community member.
Decline to state.
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
The parks
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Maywood Cesar Chavez Library,
Maywood Park and Recreation,
Pixley Park
#1
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Wednesday, September 04, 2024 12:30:55 PM
Last Modified: Wednesday, September 04, 2024 12:35:09 PM Time Spent: 00:04:13
IP Address: 108.185.64.252
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 4
Parking 2
Pathway / Sidewalk 3
Building Entrance 1
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Respondent skipped this question
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
We need a dog park
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Q13
Please select which of the following best describes you:
I am a concerned community member.
69
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
No
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Respondent skipped this question
#2
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Wednesday, September 04, 2024 12:38:41 PM
Last Modified: Wednesday, September 04, 2024 12:40:51 PM Time Spent: 00:02:09
IP Address:
70
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 2
Parking 1
Pathway / Sidewalk 4
Building Entrance 5
Meeting Rooms 3
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Respondent skipped this question
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
Respondent skipped this question
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
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Q13
Please select which of the following best describes you:
I am a concerned community member.
72
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7 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
National night out
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
Yes,
Spanish translator to city council meetings
If yes, did you receive assistance?:
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Maywood Park and Recreation
#3
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Wednesday, September 04, 2024 5:49:42 PM
Last Modified: Wednesday, September 04, 2024 5:52:42 PM Time Spent: 00:03:00
IP Address: 12.150.134.74
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 4
Pathway / Sidewalk 2
Building Entrance 3
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No,
Would like to see more of this
Please explain::
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
Yes,
Atlantic and Slauson
If yes, please describe the location and experience::
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
Yes,
Near pixley park
If yes, please describe the location and experience::
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
More ramps
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Q13
Please select which of the following best describes you:
I am a concerned community member.
75
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
Yes,
Events for the community do not have an area to sit. It is difficult for me to stand for a long period of time.
If yes, please describe:
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
The Dodger event, Trunk and Treat, and the Tree Lighting ceremony
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Maywood Park and Recreation,
Riverfront Park
#4
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Wednesday, September 04, 2024 8:17:29 PM
Last Modified: Wednesday, September 04, 2024 8:34:00 PM Time Spent: 00:16:31
IP Address: 97.189.211.186
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 2
Pathway / Sidewalk 4
Building Entrance 3
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Respondent skipped this question
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
If there is no place to sit while waiting for an event, I will not attend. 77
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Q13
Please select which of the following best describes you:
Decline to state.
78
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13 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
it was a nice experience playing with the games and rides! If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Maywood Park and Recreation,
Pine Avenue Park
#5
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Saturday, September 07, 2024 4:12:20 PM
Last Modified: Saturday, September 07, 2024 4:14:38 PM
Time Spent: 00:02:18
IP Address: 172.56.235.14
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 2
Pathway / Sidewalk 3
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
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Q13
Please select which of the following best describes you:
I am a concerned community member.
81
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16 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
Yes,
Parking enforcement department don’t do their job
If yes, please describe:
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
No
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Riverfront Park
#6
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Saturday, September 07, 2024 9:17:07 PM
Last Modified: Saturday, September 07, 2024 9:19:53 PM
Time Spent: 00:02:45
IP Address: 174.193.128.103
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 2
Pathway / Sidewalk 4
Building Entrance 3
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No
Please explain::
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
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Q13
Please select which of the following best describes you:
I am a friend or family member of someone who is
disabled.
,
I am a concerned community member.
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
Yes,
Sports
If yes, please describe:
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
No
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Maywood Park and Recreation,
Pixley Park
Q6
Rate the following features of the City of Maywood’s
facilities in order of importance to you from 1 to 5, with the most important as 1:
Respondent skipped this question
#7
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Monday, September 09, 2024 11:39:52 AM
Last Modified: Monday, September 09, 2024 11:40:58 AM
Time Spent: 00:01:06
IP Address: 174.193.130.174
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Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
Q13
Please select which of the following best describes you:
I am a parent or caregiver of someone who is disabled.
86
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
Yes,
In July the City of Maywood Hall was giving out Food for the community and I was told no food was going to be
distribute. We can see the Pantry setting up and was odd I was informed by a big fat guy that who informed us about the pantry. The news arrived, but not sure what event it was. I thought it was for the community. At the end they gave me food. I am happy to know that City of Maywood
ask for address proof because others come from other city to try and get food from different pantries. If I was not in need I would not be going to the pantry. Thank you for
supporting the community and making sure the food is
fresh. Thank you.
If yes, please describe:
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
Food pantry
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
#8
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 12, 2024 10:46:38 AM
Last Modified: Thursday, September 12, 2024 10:53:55 AM Time Spent: 00:07:16
IP Address: 68.181.17.97
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Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Other (please specify):
YMCA
Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 3
Parking 4
Pathway / Sidewalk 5
Building Entrance 1
Meeting Rooms 2
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No,
Sometimes no one answer the phones. Not sure if the City is still working from home.
Please explain::
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
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Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
Make sure the City employees answer phones and respond to emails. I work for USC and let me tell you customer services is number one.
Q13
Please select which of the following best describes you:
I am a concerned community member.
89
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
Ymca
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Benito Jaurez Park,
Maywood Park and Recreation,
Pixley Park,
Riverfront Park
#9
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 12, 2024 3:40:17 PM
Last Modified: Thursday, September 12, 2024 3:43:07 PM
Time Spent: 00:02:50
IP Address: 76.33.38.20
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 2
Pathway / Sidewalk 3
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
No
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
Yes,
Most streets
If yes, please describe the location and experience::
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
Police patrolling around neighborhood and parks.
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Q13
Please select which of the following best describes you:
I am a concerned community member.
92
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
Yes,
I’ve spoken with older residents who either don’t have
transportation or find it difficult to get to the park on the other side of Maywood. I live in the area between Loma
Vista and Maywood Avenue.
If yes, please describe:
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
Yes, The Y.M.C.A
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Riverfront Park,
Other (please specify):
Riverfront Park is great, but it’s too far to fully enjoy since we live near Loma Vista and 52nd Street.
#10
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 12, 2024 3:28:52 PM
Last Modified: Thursday, September 12, 2024 3:51:50 PM
Time Spent: 00:22:58
IP Address: 75.84.119.84
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 3
Parking 2
Pathway / Sidewalk 1
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes,
But it is difficult to get someone from the right department to return phone calls.
If no, what functions are not accessible to you?:
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No,
• Accessible evacuation plans and routes. • Specialized training for emergency responders to assist those with
physical, sensory, or cognitive impairments. • Early warning systems with adaptive features, such as visual alerts for the hearing impaired or tactile alerts for those with vision impairments. • Community education programs tailored to the needs of people with disabilities. • Pre-registration systems allowing emergency services to identify and
prioritize individuals requiring additional assistance.
Please explain::
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
Yes,
Slauson and Maywood ave
If yes, please describe the location and experience::
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
Yes,
Pixley park
If yes, please describe the location and experience::
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
Yes,
Loma vista and fruitland
If yes, please describe the location and experience::
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Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
To promote greater accessibility to the City of Maywood’s programs, services, and facilities, the following improvements could be considered:
1. Add More Trees and Green Spaces: Expanding tree planting initiatives along sidewalks, parks, and community areas would provide shade, improve air quality, and create more comfortable spaces for residents, particularly the elderly and those with mobility challenges, to enjoy outdoor areas.
2. Accessible Transportation Services: Implementing or improving shuttle or ride services specifically for elderly residents or individuals with disabilities would enhance access to parks, community centers, and other facilities. This could include on-demand shuttles, wheelchair-accessible vehicles, and pick-up services from different neighborhoods.
3. Improved Sidewalks and Pathways: Ensuring that sidewalks are level, wide, and free of obstacles, as well as adding more ramps and handrails, would make it easier for people with mobility aids to navigate the city safely. Including clear signage in multiple languages and with visual aids would also enhance accessibility for people with cognitive or visual impairments.
4. Accessible Park Features: Adding accessible playground equipment, sensory gardens, and more seating areas at city parks would encourage greater participation from children and adults with disabilities. Additional trees and shaded seating areas would promote comfort and inclusivity for those who may need rest during activities.
5. Upgraded Facilities: Renovating community centers, libraries, and other public buildings to ensure compliance with ADA standards, including the addition of automatic doors, accessible restrooms, and clear signage in Braille, would make city facilities more welcoming to all.
6. Inclusive Programming: Offering more programs tailored to individuals with disabilities, such as adaptive fitness classes, sensory-friendly events, or workshops, would ensure that all community members can participate in city-sponsored activities. These programs could also incorporate quiet, shaded outdoor spaces created by increased tree planting.
7. Communication Enhancements: Providing city information, announcements, and program details in multiple formats—such as large print, audio, and Braille—along with bilingual options, would improve access to services for those with visual, hearing, or cognitive disabilities.
These improvements would help make the city more inclusive and accessible for all its residents.
Q13
Please select which of the following best describes you:
I am a concerned community member.
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
Respondent skipped this question
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
Yes,
Youth sports done by either city or volunteers not the YMCA If yes, please describe:
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
No
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Respondent skipped this question
#11
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 12, 2024 7:51:57 PM
Last Modified: Thursday, September 12, 2024 7:54:34 PM
Time Spent: 00:02:37
IP Address: 172.56.232.31
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 3
Parking 1
Pathway / Sidewalk 2
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Respondent skipped this question
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Respondent skipped this question
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
Respondent skipped this question
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
Respondent skipped this question
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
Respondent skipped this question
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
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Q13
Please select which of the following best describes you:
Respondent skipped this question
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Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
100 year celebration of Maywood. It was awesome, great
day. Makes me want to continue being a Maywood
Resident.
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Maywood Cesar Chavez Library,
Riverfront Park
#12
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 12, 2024 8:04:20 PM
Last Modified: Thursday, September 12, 2024 8:41:20 PM
Time Spent: 00:37:00
IP Address: 172.249.0.55
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 1
Parking 3
Pathway / Sidewalk 2
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
Yes,
In the intersection of 54th and Cudahy Ave it is very difficult to walk and cross the street. A lot of parents cross in the area of no crossing. A walk way or crossing guard would be great and safer.
If yes, please describe the location and experience::
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
Better usage of the YMCA pool. It is very heartbreaking to see Maywood with a beautiful pool yet it is unavailable to its residents or YMCA members.
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Q13
Please select which of the following best describes you:
I am a parent or caregiver of someone who is disabled., I am a concerned community member.
101
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36 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
City Hall,
Maywood Park and Recreation,
Riverfront Park,
Pine Avenue Park
#13
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Friday, September 13, 2024 7:41:59 AM
Last Modified: Friday, September 13, 2024 7:45:12 AM
Time Spent: 00:03:13
IP Address: 172.56.233.146
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 3
Parking 1
Pathway / Sidewalk 2
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
No
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would
promote accessibility to the City of Maywood’s programs, services, and facilities?
Respondent skipped this question
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Q13
Please select which of the following best describes you:
I am a concerned community member.
104
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39 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
Early learning and t ball
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Maywood Cesar Chavez Library,
Maywood Park and Recreation,
Pixley Park,
Riverfront Park
#14
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Friday, September 13, 2024 9:47:02 AM
Last Modified: Friday, September 13, 2024 9:50:24 AM
Time Spent: 00:03:21
IP Address: 76.33.38.6
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 2
Parking 1
Pathway / Sidewalk 3
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
Clean parks and get rid of homeless on river walk
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Q13
Please select which of the following best describes you:
I am a concerned community member.
107
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42 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes,
The Maywood Fair
If yes, please describe the experience:
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Maywood Park and Recreation,
Pixley Park,
Riverfront Park,
Pine Avenue Park
#15
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 19, 2024 7:22:57 PM
Last Modified: Thursday, September 19, 2024 7:37:18 PM
Time Spent: 00:14:20
IP Address: 172.56.235.76
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Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 2
Parking 1
Pathway / Sidewalk 3
Building Entrance 4
Meeting Rooms 5
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
A nonprofit program that offers different activities that can help residents achieve their goals. 109
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44 / 47
Q13
Please select which of the following best describes you:
I am a concerned community member.
110
City of Maywood - Accessibility Survey
45 / 47
Q1
Are there programs or activities sponsored by the City of Maywood, or facilities owned by the City of Maywood, that you or someone you know cannot participate in or enjoy
because of a disability?
No
Q2
Have you encountered any communication barriers within
a City of Maywood facility or park which prevented you
from utilizing or participating in a program, service, or activity?
No
Q3
Have you participated in a program, activity or visited a City of Maywood facility or park that you particularly
enjoyed?
Yes
Q4
Do you or someone you know require visual interpretive
services or assisted listening systems at the City of
Maywood’s programs or public meetings?
No
Q5
Which City buildings or parks do you visit most often?
(Check all that applies)
Riverfront Park
#16
COMPLETE
Collector: Web Link 2 (Web Link)
Started: Thursday, September 19, 2024 8:51:05 PM
Last Modified: Thursday, September 19, 2024 8:55:40 PM
Time Spent: 00:04:35
IP Address: 172.56.235.98
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46 / 47
Q6
Rate the following features of the City of Maywood’s facilities in order of importance to you from 1 to 5, with the most important as 1:
Restrooms 5
Parking 2
Pathway / Sidewalk 1
Building Entrance 3
Meeting Rooms 4
Q7
Is the City of Maywood’s website and phone system
accessible to you?
Yes
Q8
Do you feel that the City of Maywood provides adequate
emergency response services to assist citizens with
disabilities?
Yes
Q9
Have you encountered street or intersection crossings
near a city building or park where missing or inoperable pedestrian crossing push buttons affect your ability to cross the street?
No
Q10
Do you have difficulty accessing city parks, buildings, or schools due to inaccessibility of public sidewalks or curb ramps?
No
Q11
Have you experienced physical barriers to accessibility on a public pedestrian circulation path, such as broken /
damaged concrete, missing curb ramp(s)?
No
Q12
What program, activity or facility improvements would promote accessibility to the City of Maywood’s programs, services, and facilities?
Curb enhancement for disabled or strollers
112
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47 / 47
Q13
Please select which of the following best describes you:
I am a concerned community member.
113
APPENDIX C:
CITY OF MAYWOOD ADA SERVICE
ACCOMODATION REQUEST FORM
114
Date: Phone of Requestor:
Name of Requestor: Email of Requestor:
Address of Requestor (Optional):
This is a request for accommodation which is needed because of my disability
1. I am applying for services provided by the City of Maywood, Department of _____________________
2. The accommodation I am requesting will allow me to participate in the following activity and/or service:
_____________________________________________________________________________ _____________________________________________________________________________
3. My specific functional limitation is:
_____________________________________________________________________________ _____________________________________________________________________________
4. Describe the reasonable accommodations that are necessary:
_____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
5. Additional Comments:
_____________________________________________________________________________ _____________________________________________________________________________ Requestor Signature: Date:
Return this form to: Nancy Rodriguez, City ADA Coordinator 4319 E. Slauson Avenue, Maywood, CA 90270
Email: [email protected]
Phone: (323) 562-5764
CITY OF MAYWOOD
ADA Service Accommodation
Request Form
115
APPENDIX D:
TITLE II ADA COORDINATOR ROLE
116
TITLE II ADA COORDINATOR ROLE IN STATE AND LOCAL
GOVERNMENT
ADA Coordinator's Role
Title II of the ADA requires all state or local government entities with 50 or more employees to appoint a responsible person to coordinate the administrative requirements of ADA compliance and to respond to complaints filed by the public. The name and contact information for the responsible person is required to be publicly advertised. The ADA coordinator can be either a single individual or an office of the ADA Coordinator with more than one staff member, however the Title II requirements dictate that one individual’s name be publicized.
[28 C.F.R. § 35.107]: A Title II entity with more than 50 employees must designate an ADA Coordinator who coordinates agency efforts to comply with and carry out the responsibilities of the ADA. The coordinator provides a single point of contact for members of the public about ADA and the agency. In order to ensure that individuals can easily identify the ADA Coordinator, the governmental agency must provide the ADA Coordinator’s name, office address, and telephone number to all interested individuals.
The ADA Coordinator facilitates compliance with the ADA and provides expertise regarding the American Disability Act and ADA Standards. The ADA coordinator receives and investigates complaints related to discrimination on the basis of disability.
Under 28 C.F.R. § 35.107, a grievance procedure is required for public entities of 50 or more employees.
Title II entities are required to adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by 28 C.F.R. § 35.
The drafters of the ADA modeled this position after the 504 Coordinator that had been required under the Rehabilitation Act. Title II of the ADA stipulates five major administrative duties:
1. Publicize the name and contact information of the designated ADA Coordinator responsible to oversee compliance;
2. Administer and write self-evaluation of the programmatic barriers in services offered by the state or local government;
3. Establish a complaint or grievance procedure to respond to complaints of noncompliance from the public;
4. Develop a transition plan if structural changes are necessary for achieving program accessibility; and
5. Retain the self-evaluation for three years.
While additional duties of an ADA Coordinator are not defined by law, the usual duties would require the attention of an experienced professional who can effectively handle a variety of responsibilities. The ADA coordinator should have a general understanding of the ADA and the legal requirements of the ADA.
Duties most often include coordination and development of ongoing efforts for full ADA compliance, including administering ADA consultative services to agency/department management.
Other tasks may include:
• involvement in agency/department public outreach;
• developing processes for fulfillment of public requests for alternative formats, interpreting services and other communication access needs;
• coordinating and monitoring programmatic and physical barrier surveys and barrier removal; 117
• development of the required Transition Plan to remove accessibility barriers; • assistance to the agency/department to facilitate policy formation and to review existing policies, such as reasonable accommodation for employees.
• establishing training programs for employees, including conducting training. 118
APPENDIX E:
CITY OF MAYWOOD ADA PUBLIC NOTICE
119
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Maywood will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: City of Maywood does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: City of Maywood will generally, upon request, and without cost to the requestor, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Maywood programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: City of Maywood will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City of Maywood offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of City of Maywood, should contact the ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the City of Maywood to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of City of Maywood is not accessible to persons with disabilities should be directed to:
Nancy Rodriguez, ADA Coordinator
4319 East Slauson Avenue
Maywood, CA 90270
(323) 562-5764
E-mail: [email protected]
The City of Maywood will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
CITY OF MAYWOOD
ADA PUBLIC NOTICE
120
APPENDIX F:
CITY OF MAYWOOD ADA GRIEVANCE
PROCEDURE AND FORM
121
The grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provisions of services, activities, programs or benefits by the City of Maywood.
Written Complaint: The complaint should contain as much information as possible about the alleged discrimination. Information should include name, address, phone number of the complainant and location, date and a description of the problem(s). Alternative means of filing a complaint, such as personal interview or a tape recording of the complaint, assistance with filing on the City of Maywood Grievance Form, is available upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged discrimination to:
Nancy Rodriguez, City ADA Coordinator
4319 E. Slauson Avenue
Maywood, CA 90270
Email: [email protected]
Phone: (323) 562-5764
Meeting: Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will schedule a meeting with the complainant to discuss the complaint and possible resolutions.
After an investigation and review of the complaint, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain his/her position on the issue and offer options for substantive resolution of the complaint.
Appeal: If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within fifteen (15) calendar days after receipt of the response to the City Manager.
After receiving the appeal, the City Manager or his designee will review the appeal and the ADA Coordinator finding. Within a reasonable period, after a review, the City Manager or his designee will respond in writing, or in a format that is accessible to the complainant, with a final resolution to the complaint.
CITY OF MAYWOOD
ADA Grievance Procedure
122
Date: Phone of Grievant:
Name of Grievant: Email of Grievant:
Address of Grievant:
Name, Address and Phone of Alternate Contact Person:
Department alleged to have denied access: Date of denied access:
Location:
Disability Statement - My disability is:
This problem is:
(Circle one) temporary permanent
Please describe the particular way in which you believe you have been denied the benefits of any services, program or activity or have otherwise been subjected to discrimination. Attach any additional pages if necessary. Include a description of the way in which accommodation could be provided to allow access.
Return this form to: Nancy Rodriguez, ADA Coordinator
4319 E. Slauson Avenue, Maywood, CA 90270
Email: [email protected] Phone: (323) 562-5764 CITY OF Maywood
ADA Grievance Procedure
REFERENCES: Americans with Disabilities Act Title II Regulations, Department of Justice 28 CFR Part 35 §35.107 123
APPENDIX G:
CITY OF MAYWOOD WEBSITE ACCESSIBILITY
INSPECTION
124
November, 2024 Page 1
Website Accessibility Inspection: City of Maywood
November, 2024
Table of Contents
EXECUTIVE SUMMARY ............................................................................................................1 INSPECTION METHODOLOGY.................................................................................................3 WEBSITE ACCESSIBILITY INSPECTION .................................................................................4 REMEDIATION RECOMMENDATIONS.....................................................................................6 CONCLUSION..........................................................................................................................13 ABOUT ACCESSIBILITIES......................................................................................................13
EXECUTIVE SUMMARY
The inspection includes a comprehensive website accessibility inspection of the City of Maywood’s website: https://www.cityofmaywood.com/.
The primary objective of this inspection is to identify accessibility barriers in compliance with the Web Content Accessibility Guidelines (WCAG) standards and to provide recommendations for remediation.
Analysis of the website revealed a few key takeaways:
● The barriers were found to impact a range of website users, primarily Visually Impaired users (58%), Low Vision users (29%), and Motor Impaired users (10%). ● Three WCAG guidelines represented almost half of the barriers identified: 1.3.1 Info & Relationship (17%), 4.1.2 Name, Role, Value (15%), and 1.4.3 Contrast Minimum (10%). These are very common barriers and often can be resolved expeditiously. ● Over 60% of identified barriers can be categorized as Screen Reader barriers, which indicates significant challenges for users who rely on assistive technologies to navigate the website. ● About 15% of identified barriers can be categorized as Color Contrast barriers, highlighting the need to improve visual clarity and readability for users with low vision or color blindness.
Addressing the identified accessibility barriers is a moral responsibility and a strategic necessity. Ensuring compliance with WCAG standards demonstrates the City of Maywood’s commitment to inclusivity, protecting against potential lawsuits while providing a more equitable online experience for all users. The rise in website accessibility lawsuits highlights the importance of proactive management to mitigate legal risks and enhance the City’s reputation as a responsible public entity. Compliance with accessibility guidelines also aligns with broader community engagement and public service goals, ensuring an inclusive and legally sound online presence.
The identified barriers primarily affect visually impaired users, followed by those with low vision, motor, and cognitive impairments. Common issues such as improper content structuring, insufficient color contrast, and non-compliant interactive elements create significant challenges for users relying on 125
November, 2024 Page 2
assistive technologies like screen readers. To achieve WCAG compliance, a prioritized remediation strategy should focus on the most prevalent barriers.
● 1.3.1 Info & Relationship (17% of all barriers found) ● 4.1.2 Name, Role, Value (15% of all barriers found)
● 1.4.3 Contrast (Minimum) (10% of all barriers found)
● 1.4.10 Reflow (8% of all barriers found)
● 2.4.3 Focus Order (7% of all barriers found)
● 2.1.1 Keyboard (7% of all barriers found)
● 1.4.13 Content on Hover or Focus (7% of all barriers found) ● 1.1.1 Non-Text Content (7% of all barriers found)
● 1.4.4 Resize Text (5% of all barriers found)
● 1.4.11 Non-Text Contrast (5% of all barriers found)
● 2.4.4 Link Purpose (3% of all barriers found)
● 2.2.2 Pause, Stop, Hide (3% of all barriers found)
● 4.1.3 Status Messages (2% of all barriers found)
● 2.4.7 Focus Visible (2% of all barriers found)
● 2.4.1 Bypass Blocks (2% of all barriers found)
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INSPECTION METHODOLOGY
The inspection methodology used is designed to thoroughly analyze website accessibility, ensuring that potential barriers are identified and addressed. The process involves manual testing, leveraging the expertise of our accessibility specialists to deliver accurate and actionable insights.
1. Website Inspection: The inspection begins with evaluating key pages using WCAG 2.0 and 2.1 Success Criteria at varying levels. This process includes screen reader testing (JAWS on Windows 10, Google Chrome, VoiceOver on iPhone with Safari), keyboard-only navigation on Windows 10, Google Chrome, color contrast testing, and full browser zoom testing on Windows 10 with Internet Explorer 11. Automated tools are also used to detect common accessibility issues.
2. Barriers Compiled: Barriers encountered during the inspection are collected and analyzed for severity and user impact. This data is essential for understanding the website's accessibility and guides the next steps.
3. Barriers Documented: All identified barriers are documented in detail, compared against benchmarks, and described clearly, providing a transparent view of the website's accessibility status.
4. Recommendations Developed: Tailored recommendations are based on the inspection findings, focusing on remediation best practices. These guide developers and content creators in resolving identified issues.
5. Remediation Solutions: A comprehensive remediation approach is proposed, involving collaboration with developers, designers, and strategists to ensure full WCAG compliance and ongoing accessibility improvements.
This rigorous five-step process ensures that the inspection deliverable is thorough and practical, providing clear guidance on achieving and maintaining web accessibility compliance.
Website Accessibility Guidelines
The Web Content Accessibility Guidelines (WCAG) are a series of criteria that help website owners create a website accessible to those with disabilities. The number of website accessibility lawsuits is increasing. All websites risk being sued if they do not demonstrate accessibility to people with disabilities.
From small businesses to Fortune 500 companies and government, any website will be expected to conform to WCAG guidelines.
Through the inspection of the City of Maywood’s website, https://www.cityofmaywood.com/, the accessibility barriers found have been categorized by WCAG guidelines. Within the Remediation Recommendations section, we have provided more details on the guidelines and suggested remediation steps.
Ensuring website accessibility is crucial for creating an inclusive digital environment for all users, including those with disabilities. Adhering to WCAG is essential for compliance, enhancing user experience, and expanding your website's reach. Addressing these barriers will make the site more accessible, userfriendly, and compliant with current standards. Embracing these guidelines shows a commitment to accessibility and reduces the risk of legal challenges. 127
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WEBSITE ACCESSIBILITY INSPECTION:
As part of the commitment to ensuring accessibility of the City of Maywood’s website, https://www.cityofmaywood.com/, a manual inspection of the city website was conducted. Unlike automated scans, a manual approach allows for a deeper, more nuanced analysis, particularly for issues that automated tools may overlook. Given the website’s critical role in providing information, services, and community engagement, many pages and elements were meticulously reviewed.
The inspection process involved testing for screen reader compatibility, keyboard accessibility, color contrast, and other essential features. By focusing on technical compliance and user experience, barriers were identified that could hinder access for users with disabilities. The findings from this comprehensive review and tailored recommendations for remediation are presented in the following sections.
Analysis of the website revealed a few key takeaways:
● The barriers were found to impact a range of website users, primarily Visually Impaired users (58%), Low Vision users (29%), and Motor Impaired users (10%). ● Three WCAG guidelines represented almost half of the barriers identified: 1.3.1 Info & Relationship (17%), 4.1.2 Name, Role, Value (15%), and 1.4.3 Contrast Minimum (10%). These are very common barriers and often can be resolved expeditiously. ● Over 60% of identified barriers can be categorized as Screen Reader barriers, which indicates significant challenges for users who rely on assistive technologies to navigate the website. ● About 15% of identified barriers can be categorized as Color Contrast barriers, highlighting the need to improve visual clarity and readability for users with low vision or color blindness.
During the website inspection, the following specific barriers were identified and categorized by WCAG guidelines and in order of prevalence on the website:
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● 1.3.1 Info & Relationship (17% of all barriers found): Improper content structuring hindered assistive technologies—correct HTML to ensure clear content relationships for better accessibility.
● 4.1.2 Name, Role, Value (15% of all barriers found): Custom controls and interactive elements were not properly coded, causing issues for assistive technologies. Implement ARIA attributes or native HTML for accurate identification and accessibility. ● 1.4.3 Contrast (Minimum) (10% of all barriers found): Insufficient text-to-background contrast impaired readability. Adjust contrast to meet WCAG standards for better user readability. ● 1.4.1 Reflow (8% of all barriers found): Reliance on color alone made content hard to understand for color-blind users. Use alternative indicators like text labels or patterns. ● 2.4.3 Focus Order (7% of all barriers found): The focus order was illogical, confusing keyboard users. Adjust the focus order to ensure seamless and intuitive navigation. ● 2.1.1 Keyboard (7% of all barriers found): Some interactive elements were not keyboardoperable, limiting access. Ensure all elements are fully operable via keyboard to support motorimpaired users. ● 1.4.13 Content on Hover or Focus (7% of all barriers found): Hover/focus content was not keyboard accessible. Ensure it can be interacted with or dismissed via keyboard. ● 1.1.1 Non-Text Content (7% of all barriers found): Missing text alternatives for non-text content affected screen reader users. Add descriptive alt text and captions for better accessibility. ● 1.4.4 Resize Text (5% of all barriers found): Text resizing issues affected device readability. Test and adjust the site to ensure content remains functional at 200% text size. ● 1.4.11 Non-Text Contrast (5% of all barriers found): Poor contrast for graphical elements impacted visibility. Enhance non-text contrast for better distinction and visibility. ● 2.4.4 Link Purpose (3% of all barriers found): Ensure users understand the purpose of each link so they can decide whether they want to follow the link. ● 2.2.2 Pause, Stop, Hide (3% of all barriers found): Moving, blinking, and scrolling" refers to content in which the visible content conveys a sense of motion. ● 4.1.3 Status Messages (2% of all barriers found): Status messages were not conveyed to screen readers. Use ARIA live regions or role="alert" to ensure assistive technologies relay these updates.
● 2.4.7 Focus Visible (2% of all barriers found): Ensure a person knows which element has the keyboard focus.
● 2.4.1 Bypass Blocks (2% of all barriers found): Users couldn’t skip repetitive blocks, affecting navigation. Implement "skip to main content" links or ARIA landmarks for better navigation. 129
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REMEDIATION RECOMMENDATIONS
The City of Maywood’s website, https://www.cityofmaywood.com/, has undergone a manual inspection, revealing several accessibility barriers that must be addressed to ensure compliance with the Web Content Accessibility Guidelines (WCAG). The following remediation recommendations outline the steps necessary to achieve compliance, prioritize barriers, and provide a clear path forward for ongoing accessibility management.
Given the range of barriers identified, it is crucial to prioritize remediation efforts based on the severity and frequency of each issue. The most critical barriers, particularly those affecting screen reader functionality, keyboard navigation, and contrast, should be addressed first. Three guidelines accounted for almost half of all barriers identified. These three guidelines are:
● 1.3.1 Info & Relationship (17% of all barriers found): Improper content structuring should be corrected to improve the site's overall usability for assistive technologies. ● 4.1.2 Name, Role, Value (15% of all barriers found): This issue, found on multiple properties, is the most prevalent and should be prioritized to ensure all interactive elements are accessible. ● 1.4.3 Contrast (Minimum) (10% of all barriers found):
The suggested steps for remediation include:
1. Conduct a Full Review of the Codebase: Ensure all custom controls and interactive elements are properly coded with accessible names, roles, and values. Implement ARIA (Accessible Rich Internet Applications) attributes where necessary to enhance accessibility for assistive technologies.
2. Improve Content Structuring: Restructure the content to ensure proper use of HTML elements, such as headings, lists, and landmarks, to accurately convey relationships between different pieces of content.
3. Enhance Color Contrast and Visual Design: To meet WCAG minimum contrast ratios, adjust the color contrast. Ensure that all text, non-text elements, and background colors provide sufficient contrast to be readable by users with visual impairments.
4. Optimize Keyboard Navigation: Review and adjust the focus order of interactive elements to ensure logical and intuitive navigation. Make sure that all interactive elements are fully operable using a keyboard.
5. Provide Text Alternatives and Descriptions: Ensure that all non-text content, such as images and multimedia, has appropriate text alternatives. Implement audio descriptions or media alternatives where necessary to accommodate visually impaired users.
All barriers identified have been categorized by WCAG guidelines and listed below in order of prevalence on the website. Each guideline is paired with suggested steps for remediation, including a sampling of code that may be used as one of many potential solutions to each identified barrier.
1.3.1 Info & Relationship (17% of all barriers found): This guideline ensures that information and relationships conveyed through presentation can be programmatically determined or are available in text, helping users with disabilities understand the content structure. To address this, review and correct the HTML structure to ensure the proper use of headings, lists, and landmarks. For example:
● Code Example:
<!-- Incorrect -->
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<div style="font-weight: bold;">Section Title</div>
<p>Some content here...</p>
<!-- Correct -->
<h2>Section Title</h2>
<p>Some content here...</p>
Ensure that elements like lists (<ul>, <ol>) and tables (<table>, <thead>, <tbody>, <tr>, <th>, <td>) are properly used to convey relationships between content. Use ARIA landmarks (<header>, <nav>, <main>, <footer>) to structure your content, enhancing the experience for assistive technologies.
4.1.2 Name, Role, Value (15% of all barriers found): This guideline ensures that all user interface components, including form elements, links, and components generated by scripts, are properly coded with the correct name, role, and value so assistive technologies can accurately interpret them. ● Code Example:
<!-- Incorrect -->
<div onclick="submitForm()">Submit</div>
<!-- Correct -->
<button type="submit">Submit</button>
<!-- If a custom component is necessary -->
<div role="button" aria-label="Submit" tabindex="0"
onclick="submitForm()">Submit</div>
Use ARIA attributes like role, aria-label, and aria-labelledby to clearly define the purpose and functionality of custom interactive elements, ensuring assistive technologies recognize them.
1.4.3 Contrast (Minimum) (10% of all barriers found): This guideline requires sufficient contrast between text and its background to make it easier for people with low vision or color blindness. The recommended contrast ratio is 4.5:1 for regular text and 3:1 for large text. ● Code Example:
/* Incorrect */
button {
background-color: #f0f0f0;
color: #b0b0b0;
}
/* Correct */
button {
background-color: #0055cc;
color: #ffffff;
}
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Use tools like the Contrast Checker from WebAIM to verify that your color schemes meet the required contrast ratios. Consider using CSS custom properties for color management to maintain consistency across your site.
1.4.10 Reflow (8% of all barriers found): This guideline ensures that text reflows properly to fit within the viewport without requiring scrolling in two dimensions. ● Code Example:
/* Incorrect */
.container {
width: 800px;
white-space: nowrap;
}
/* Correct */
.container {
max-width: 100%;
white-space: normal;
}
Adjust the layout and text properties to ensure that text reflows properly, eliminating the need for both horizontal and vertical scrolling. Ensure that content remains accessible when viewed at larger text sizes or on smaller screens.
2.4.3 Focus Order (7% of all barriers found): This guideline ensures that when users navigate sequentially through content using a keyboard, the focus moves logically, preserving meaning and operability.
● Code Example:
<!-- Incorrect -->
<div tabindex="3">Third item</div>
<div tabindex="1">First item</div>
<div tabindex="2">Second item</div>
<!-- Correct -->
<div tabindex="0">First item</div>
<div tabindex="0">Second item</div>
<div tabindex="0">Third item</div>
Ensure that the focus order follows the logical visual order of the page content. Avoid manually setting tabindex values that disrupt the natural flow; instead, use tabindex="0" for natural focus order or tabindex="-1" to programmatically set focus.
2.1.1 Keyboard (7% of all barriers found): This guideline ensures that all content functionality is operable through a keyboard interface, which is critical for users with motor disabilities. ● Code Example:
<!-- Incorrect -->
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<div class="dropdown" onclick="toggleDropdown()">Dropdown</div> <!-- Correct -->
<div class="dropdown" role="button" tabindex="0" ariaexpanded="false" aria-controls="dropdown-menu" onclick="toggleDropdown()" onkeydown="if(event.key === 'Enter') toggleDropdown()">Dropdown</div>
<ul id="dropdown-menu" aria-hidden="true">
<li><a href="#">Option 1</a></li>
<li><a href="#">Option 2</a></li>
</ul>
Ensure all interactive elements are accessible via the keyboard, including drop-down menus, modal dialogs, and custom widgets. Use role="button" and aria-expanded to indicate the state of expandable elements.
1.4.13 Content on Hover or Focus (7% of all barriers found): This guideline ensures that content that appears on hover or focus is accessible and that users can interact with it using a keyboard or other assistive technologies.
● Code Example:
<!-- Incorrect -->
<div class="tooltip" data-tooltip="Additional information">Hover over me</div>
<!-- Correct -->
<div class="tooltip" tabindex="0" role="tooltip" ariadescribedby="tooltip1">Focus on me</div> <div id="tooltip1" role="tooltip">Additional information</div> Ensure that any content appearing on hover or focus can be accessed and dismissed via the keyboard.
Use role="tooltip" and ensure the content remains accessible when it receives focus.
1.1.1 Non-Text Content (7% of all barriers found): This guideline requires that all non-text content, such as images, charts, and multimedia, have text alternatives that serve the equivalent purpose, making the content accessible to screen readers.
● Code Example:
<!-- Incorrect -->
<img src="chart.png" alt=""/>
<!-- Correct -->
<img src="chart.png" alt="Sales performance chart showing an increase of 20% in Q4"/>
Provide descriptive alt text for images and ensure that all multimedia content has appropriate text alternatives, such as captions for videos and transcripts for audio content. For complex images, use detailed descriptions.
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1.4.4 Resize Text (5% of all barriers found): This guideline ensures that text can be resized up to 200% without loss of content or functionality, allowing users with visual impairments to read the content more easily.
● Code Example:
/* Incorrect */
body {
font-size: 14px;
overflow: hidden;
}
/* Correct */
body {
font-size: 1rem;
overflow: auto;
max-width: 100%;
}
Test the website at 200% text size to ensure all content remains readable and functional. Use relative units like rem or em for font sizes and ensure that content reflows properly without causing horizontal scrolling.
1.4.11 Non-Text Contrast (5% of all barriers found): This guideline requires sufficient contrast between non-text elements like buttons and icons to make them easier to perceive. ● Code Example:
/* Incorrect */
.icon-button {
background-color: #e0e0e0;
border-color: #cccccc;
}
/* Correct */
.icon-button {
background-color: #0055cc;
border-color: #003399;
}
Improve the contrast of non-text elements by adjusting their background or border colors to meet the recommended contrast ratio (3:1). Use CSS custom properties for consistency across the site.
2.4.4 Link Purpose (3% of all barriers found): This guideline ensures that the purpose of each link can be determined from the link text alone or from the link text together with its context. Descriptive link text is crucial for users who rely on screen readers to navigate. ● Code Example:
<!-- Incorrect -->
<a href="download.pdf">Click here</a>
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<!-- Correct -->
<a href="download.pdf">Download the latest financial report</a> Use descriptive link text that clearly conveys the destination or purpose of the link to assist all users, especially those using screen readers. Avoid vague terms like "Click here" or "Read more."
2.2.2 Pause, Stop, Hide (3% of all barriers found): This guideline ensures that users can pause, stop, or hide moving, blinking, or scrolling content, which is particularly important for users who are sensitive to motion or have cognitive impairments.
● Code Example:
<!-- Incorrect -->
<marquee>Breaking News</marquee>
<!-- Correct -->
<div aria-live="polite">Breaking News</div>
<button onclick="pauseAnimation()">Pause</button>
<script>
function pauseAnimation() {
// JavaScript to pause the animation
}
</script>
Implement controls that allow users to pause, stop, or hide any automatically moving or blinking content to prevent distractions. Use accessible alternatives to elements like <marquee> and <blink> and provide user controls for content movement.
4.1.3 Status Messages (2% of all barriers found): This guideline ensures that status messages can be programmatically determined through roles or properties so they can be presented to the user by assistive technologies without receiving focus.
● Code Example:
<!-- Status message example -->
<div role="alert">
Your changes have been saved successfully.
</div>
<!-- ARIA live region example -->
<div aria-live="assertive">
Your changes have been saved successfully.
</div>
Use ARIA live regions (aria-live="assertive" or aria-live="polite") or role="alert" to ensure that screen readers announce status messages without requiring a change in focus.
2.4.7 Focus Visible (2% of all barriers found): This guideline ensures that the keyboard focus indicator is visible, allowing users to see where they are on the page while navigating via keyboard. 135
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● Code Example:
/* Ensure focus is clearly visible */
:focus {
outline: 2px solid #000; /* or a color that contrasts well with the background */
}
2.4.1 Bypass Blocks (2% of all barriers found): This guideline ensures that users can bypass repetitive blocks of content, such as navigation menus, to access the main content quickly. ● Code Example:
<a href="#maincontent" class="skip-link">Skip to main content</a> <nav>
<!-- navigation links -->
</nav>
<main id="maincontent">
<!-- main content -->
</main>
Implement "skip to main content" links or ARIA landmarks to allow users to bypass repetitive content easily. This feature is beneficial for users relying on keyboard navigation.
Importance of Ongoing Compliance
To maintain WCAG compliance, it is essential to implement an ongoing accessibility management plan.
This includes regular audits, continuous monitoring, and staff training to ensure that new content and updates meet accessibility standards.
Remediation efforts are estimated to require 3-5 hours of labor per web page, depending on the complexity and severity of the identified barriers. Based on industry rates for experienced website developers, costs are expected to range from $300 to $900 per webpage. The total price will vary depending on the selected vendor, the number of pages requiring remediation, and the complexity of the issues.
● Online Accessibility Compliance Training for Staff: Conduct a training program for website administrators and other relevant staff to familiarize them with accessibility guidelines and best practices.
● Development of a Public Website Accessibility Policy: Establish and publish a public accessibility policy that outlines the City’s commitment to ensuring its digital properties are accessible to all users. This policy should include contact information for reporting accessibility barriers and a timeline for remediation efforts.
● Continuous Monitoring and Reassessment Plan: Implement a continuous monitoring plan to assess the accessibility of digital properties regularly. This plan should include scheduled audits, user feedback mechanisms, and updates to the accessibility policy as needed. ● Technical Solutions Tailored to Each Property: Develop and implement technical solutions specific to each digital property. This includes providing code samples and best practices to address common barriers and improve accessibility.
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● Vendor and Staffing Recommendations: Engage with experienced accessibility vendors or inhouse developers to do the necessary remediation work. Ensure that all work aligns with the latest WCAG guidelines and follows best practices for accessible design.
By following these remediation recommendations, the City of Maywood is well-positioned to enhance the accessibility of its digital properties, ensuring compliance with WCAG guidelines and fostering a more inclusive online environment for all users.
CONCLUSION
The City of Maywood is poised to demonstrate a strong commitment to digital accessibility by addressing the identified barriers on its website. Ensuring compliance with the Web Content Accessibility Guidelines (WCAG) is essential to fostering an inclusive community where all residents and visitors can access critical information and services. By implementing the recommended remediation strategies, the City will significantly enhance the user experience for all, including those with disabilities, and mitigate potential legal risks associated with non-compliance.
Prioritizing the resolution of the most prevalent barriers—such as correcting interactive elements for screen reader compatibility, improving content structure, and ensuring sufficient contrast—will make the most substantial impact. These efforts will position the City of Maywood as a leader in digital inclusivity, reinforcing its reputation as a forward-thinking and responsible public entity. Continuous monitoring, staff training, and a commitment to regular updates will ensure that the City remains compliant with evolving standards, fostering ongoing accessibility improvements and serving as a model for other municipalities.
By taking these proactive steps, the City of Maywood can create a more accessible and equitable digital environment.
ABOUT ACCESSIBILITIES
ACCESSIBILITIES is the leader in manual website accessibility inspections and remediation services.
Since founding in 2018 as a web development consultancy, we have partnered with businesses of all sizes, attorneys, and professional liability insurance agencies to resolve thousands of website accessibility barriers. Our comprehensive approach and on-demand experts enable us to provide the context needed to ensure successful remediation of website accessibility issues. Our manual, humanpowered website accessibility inspection is 2x more accurate than leading automated solutions. Our team consists of website accessibility experts, website development and WordPress specialists, and business consultants who have the knowledge and experience to help you meet your accessibility goals. https://accessibilities.co/
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137
Website Accessibility Inspection: https://www.cityofmaywood.com/ (11112024) Barriers 11/11/2024 1
Bug_Id Page Name/ URL Barrier Test Severity WCAG Guideline Users Affected Environment Summary Steps to Reproduce Actual Result Expected Result User Impact Screencast Dev Recommendation MAY_26 Home Screen Reader High 2.2.2 Pause, Stop, Hide
Cognitive
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Pause, Stop and Hide mechanism is not provided for the carousel.1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to carousel using arrow keys and verify Pause, Stop and Hide mechanism is not provided for the carousel which is moving continuously for more than 5 seconds.
Pause, Stop and Hide mechanism should be provided for
the moving carousel.
If Pause, Stop, Hide mechanism will not be provided for the moving carousel then it will distract the cognitive impaired users during their interaction with the web page. https://app. screencast. com/axuMpQ5DJ7 qssConstruct an accessible Play/Pause functionality. For more detail refer: https://www.w3. org/WAI/WCAG21/Understanding/pause-stop-hide. html#examples MAY_46 Parking Permit Screen Reader High 2.2.2 Pause, Stop, Hide Cognitive
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Pause, Stop and Hide mechanism is not provided for the carousel.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to carousel using arrow keys and verify Pause, Stop and Hide mechanism is not provided for the carousel which is moving continuously for more than 5 seconds.
Pause, Stop and Hide mechanism should be provided for
the moving carousel.
Instances: 1. Housing Division
If Pause, Stop, Hide mechanism will not be provided for the moving carousel then it will distract the cognitive impaired users during their interaction with the web page. https://app. screencast. com/6spnGKIqwN
dzd
Construct an accessible Play/Pause functionality. For more detail refer: https://www.w3. org/WAI/WCAG21/Understanding/pause-stop-hide. html#examples MAY_10 Home Browser Zoom High 1.4.10 Reflow Low Vision Win 10/ Chrome Page content truncated at 400% browser zoom. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Apply 400% browser zoom and verify page content Page content truncated at 400% browser zoom. No truncation should occur at 400% browser zoom. Low vision user will not be able to perceive the content. https://app. screencast. com/9Z15fM9iXV MOh
https://app. screencast. com/K2i34TSXpkAi R
https://app. screencast. com/A41TlIrddieaV
Make the design responsive and Using CSS media query to adjust the size of page for 400% zoom size. Also make the site responsive. Visit this link for the code: https://stackoverflow.com/questions/22223866/media- queries-for-different-zoom-levels-of-browser MAY_17 Contact Us Browser Zoom High 1.4.10 Reflow Low Vision Win 10/ Chrome Form truncated at 400% browser zoom.
1. Launch the URL: https://www.cityofmaywood. com/directory.aspx 2. Apply 400% browser zoom and verify form Form truncated at 400% browser zoom. Form should not truncate at 400% browser zoom. Low vision user will not be able to perceive the content. https://app. screencast. com/3S6dKLhCHO
uEg
Make the design responsive and Using CSS media query to adjust the size of page for 400% zoom size. Also make the site responsive. Visit this link for the code: https://stackoverflow.com/questions/22223866/media- queries-for-different-zoom-levels-of-browser MAY_14 Parking Permit Browser Zoom High 1.4.10 Reflow Low Vision Win 10/ Chrome Next/ previous icon overlaps with carousel slide at 400% browser zoom.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Apply 400% browser zoom and verify Next/ previous icon overlaps with carousel slide at 400% browser zoom.
Next/ previous icon should not overlap with carousel slide at 400% browser zoom.
Instances: 1. Housing Division
If on 400% browser zoom, text overlap then low vision user will not be able to access the text content properly. https://app. screencast. com/AFH4INsN0ey
ia
Ensure that the container div enclosing the elements
resizes on 400% zoom, this can be achieved by using % or em units.
MAY_15 Connect Maywood Browser Zoom High 1.4.10 Reflow Low Vision Win 10/ Chrome At 400% browser zoom, select language dropdown overlaps with app store and google play links.
1. Launch the URL: https://www.cityofmaywood. com/311/ConnectMaywood-App
2. Apply 400% zoom and verify
At 400% browser zoom, select language dropdown overlaps with app store and google play links. At 400% browser zoom, select language dropdown should not overlap with app store and google play links. Low vision user will not be able to access the content. https://app. screencast. com/RRMFmkIXfIX
rr
Ensure that the container div enclosing the elements
resizes on 400% zoom, this can be achieved by using % or em units.
Visit this link for the code: 1. https://www.w3.org/TR/2016/NOTE-WCAG20-TECHS- 20161007/SCR34
2. https://usability.yale.edu/web- accessibility/articles/zoom-resizing-text MAY_16 Contact Us Browser Zoom High 1.4.10 Reflow Low Vision Win 10/ Chrome At 400% browser zoom, 'Human Resources & Risk Management' overlaps with '323-562-5764'.
1. Launch the URL: https://www.cityofmaywood. com/directory.aspx 2. Apply 400% zoom and verify At 400% browser zoom, 'Human Resources & Risk Management' overlaps with '323-562-5764'. At 400% browser zoom, 'Human Resources & Risk Management' should not overlap with '323-562-5764'. Low vision user will not be able to perceive the content. https://app. screencast. com/ei30SK5G0Rq
1d
Ensure that the container div enclosing the elements
resizes on 400% zoom, this can be achieved by using % or em units.
Visit this link for the code: 1. https://www.w3.org/TR/2016/NOTE-WCAG20-TECHS- 20161007/SCR34
2. https://usability.yale.edu/web- accessibility/articles/zoom-resizing-text MAY_03 Home Color Contrast High 1.4.11 Non- Text Contrast Low Vision Win 10/ Chrome The color contrast ratio of border line of edit field is less than the standard ratio 3:1.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Verify color contrast ratio of border line of edit field The color contrast ratio of border line of edit field having grey foreground and white background is less than the standard ratio 3:1.The color contrast ratio of border line of edit field having grey foreground and white background should be equal to or more than the standard ratio 3:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/U9hT4nkXvhl R2
Change the color of border line to black.
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 3:1 (Foreground : Background)
MAY_05 Parking Permit Color Contrast High 1.4.11 Non- Text Contrast Low Vision Win 10/ Chrome The color contrast ratio of next/ previous icons are less than the standard ratio 3:1.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Verify color contrast ratio of next/ previous iconsThe color contrast ratio of next/ previous icons having white foreground and grey background is less than the standard ratio 3:1. The color contrast ratio of next/ previous icons having white foreground and grey background should be equal to or more than the standard ratio 3:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/xZ7jnAcT2ixt M
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 3:1 (Foreground : Background)
MAY_08 Connect Maywood Color Contrast High 1.4.11 Non- Text Contrast Low Vision Win 10/ Chrome The color contrast ratio of border line of edit field is less than the standard ratio 3:1.
1. Launch the URL: https://www.cityofmaywood. com/311/ConnectMaywood-App
2. Verify color contrast ratio of border line of edit field The color contrast ratio of border line of edit field having grey foreground and white background is less than the standard ratio 3:1.The color contrast ratio of border line of edit field having grey foreground and white background should be equal to or more than the standard ratio 3:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/seRmqqjU13 mGI
Change the color of border line to black.
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 3:1 (Foreground : Background)
MAY_01 Home Color Contrast High 1.4.3 Contrast
(Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of text 'City Hall Closed...' is less than the standard ratio 4.5:1.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Verify color contrast ratio of text 'City Hall Closed...' The color contrast ratio of text 'City Hall Closed...' having white foreground and blue background is less than the standard ratio 4.5:1. The color contrast ratio of text 'City Hall Closed...' having white foreground and blue background should be equal to or more than the standard ratio 4.5:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/9vtNVX1ckyZ XO
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_02 Home Color Contrast High 1.4.3 Contrast
(Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of text 'Read On' is less than the standard ratio 4.5:1.1. Launch the URL: https://www.cityofmaywood.com/ 2. Verify color contrast ratio of text 'Read On' The color contrast ratio of text 'Read On' having black foreground and blue background is less than the standard ratio 4.5:1.
The color contrast ratio of text 'Read On' having black foreground and blue background should be equal to or more than the standard ratio 4.5:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/YLxantrQzlNN
A
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_04 Home Color Contrast High 1.4.3 Contrast
(Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of text '8 hours ago' is less than the standard ratio 4.5:1.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Verify color contrast ratio of text '8 hours ago' etc The color contrast ratio of text '8 hours ago' having grey foreground and white background is less than the standard ratio 4.5:1.
The color contrast ratio of text '8 hours ago' having grey foreground and white background should be equal to or more than the standard ratio 4.5:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/6uU5mQVvZV N97
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_06 Connect Maywood Color Contrast High 1.4.3 Contrast (Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of text 'City of Maywood, Sign In' are less than the standard ratio 4.5:1.
1. Launch the URL: https://www.cityofmaywood. com/311/ConnectMaywood-App
2. Verify color contrast ratio of text 'City of Maywood, Sign In' The color contrast ratio of text 'City of Maywood, Sign In' having white foreground and blue background is less than the standard ratio 4.5:1.
The color contrast ratio of text 'City of Maywood, Sign In' having white foreground and blue background should be equal to or more than the standard ratio 4.5:1.If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/YA6exSa3mD
yIZ
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_07 Connect Maywood Color Contrast High 1.4.3 Contrast (Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of 'Sign In' on hover is less than the standard ratio 4.5:1.
1. Launch the URL: https://www.cityofmaywood. com/311/ConnectMaywood-App
2. Verify color contrast ratio of text 'Sign In' on hover The color contrast ratio of 'Sign In' on hover having grey foreground and blue background is less than the standard ratio 4.5:1.
The color contrast ratio of 'Sign In' on hover having grey foreground and blue background should be equal to or more than the standard ratio 4.5:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/Chgj261xV0lJ a
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_09 Connect Maywood Color Contrast High 1.4.3 Contrast (Minimum) Low Vision Win 10/ Chrome
The color contrast ratio of placeholder text is less than the standard ratio 4.5:1.
1. Launch the URL: https://www.cityofmaywood. com/311/ConnectMaywood-App
2. Verify color contrast ratio of placeholder text
The color contrast ratio of placeholder text having grey foreground and white background is less than the standard ratio 4.5:1.
The color contrast ratio of placeholder text having grey foreground and white background should be equal to or more than the standard ratio 4.5:1.
If Color contrast ratio fails for the text, then low vision user will not be able to access that particular text on the page. https://app. screencast. com/VVj5PykD04T 7o
Change the colour of the element with respect to background such that it is as per standard color contrast ratio i.e 4.5:1 (Foreground : Background)
MAY_11 Home Browser Zoom High 1.4.4 Resize Text Low Vision Win 10/ Chrome At 200% browser zoom, the banner region covers more than 50% of the page.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Apply 200% browser zoom and verify At 200% browser zoom, the banner region covers more
than 50% of the page which is making it difficult for low vision users to perceive the content.
At 200% browser zoom, the banner region should not cover such a large chunk of the page. Low vision user will not be able to perceive the content. https://app. screencast. com/QiCIQWqu9Lx 54
Make the design responsive and Using CSS media query to adjust the size of page for 200% zoom size. Also make the site responsive. Visit this link for the code: https://stackoverflow.com/questions/22223866/media- queries-for-different-zoom-levels-of-browser 138
Website Accessibility Inspection: https://www.cityofmaywood.com/ (11112024) Barriers 11/11/2024 2
Bug_Id Page Name/ URL Barrier Test Severity WCAG Guideline Users Affected Environment Summary Steps to Reproduce Actual Result Expected Result User Impact Screencast Dev Recommendation MAY_12 Contact Us Browser Zoom High 1.4.4 Resize Text Low Vision Win 10/ Chrome At 200% browser zoom both horizontal and vertical bars appear.
1. Launch the URL: https://www.cityofmaywood. com/directory.aspx 2. Zoom browser by 200% and verify. When browser is zoomed upto 200%, both horizontal and vertical bars appear. When browser is zoomed upto 200%, only one either vertical or horizontal bar should appears.
If both bars will appear then low vision user will find it difficult to navigate on the page. https://app. screencast. com/B10BSNXzs3l Mt
Use the CSS media query to adjust the properties when zooming the browser to 200% Also ensure that the height and width of containers of the content should be specified using dynamic units like '%', 'em', 'vh' and 'vw'.
Refer to: https://developer.mozilla.org/en- US/docs/Web/CSS/@media https://www.w3.org/Style/Examples/007/units.en.html MAY_13 Parking Permit Browser Zoom High 1.4.4 Resize Text Low Vision Win 10/ Chrome Next/ previous icon overlaps with carousel slide at 200% browser zoom.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Apply 200% browser zoom and verify Next/ previous icon overlaps with carousel slide at 200% browser zoom.
Next/ previous icon should not overlap with carousel slide at 200% browser zoom.
Instances: 1. Housing Division
If on 200% browser zoom, text overlap then low vision user will not be able to access the text content properly. https://app. screencast. com/JtAgXmFnyQv GF
Ensure that the container div enclosing the elements
resizes on 200% zoom, this can be achieved by using % or em units.
MAY_19 Home Keyboard High 2.4.7 Focus Visible Motor
Impaired Win 10/ Chrome Tab focus is not visible on date '20'. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to '20' using tab key and verify Tab focus is not visible on date '20'. Tab focus should be visible on each and every interactive element.
Low vision and keyboard only user will not unable to
identify where the focus is at that time.
https://app. screencast. com/4FmwJwC17X
SDa
Add an appropriate color border when links get focus.
Visit this link for the code: https://www.deque.com/blog/accessible-focusindicators/ MAY_21 Home Keyboard High 2.1.1 Keyboard Motor
Impaired Win 10/ Chrome Tab focus unnecessarily moves to hidden element. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate on the page using tab key and verify Tab focus unnecessarily moves to hidden element. Tab focus should not move to any hidden element. If focus will move to hidden element then it will confuse and cause inconvenience to keyboard users https://app. screencast. com/MM8EOJP60K
P09
Remove that element so that focus does not move to hidden element.
MAY_47 Parking Permit Screen Reader High 2.4.3 Focus Order Motor Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Screen reader focus unnecessarily moves to hidden carousel content.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to carousel using arrow keys and verify Screen reader focus unnecessarily moves to hidden carousel content.
Screen reader focus should not move to hidden carousel content. Tab focus should move only to first visible slide, after that focus should move to carousel controls.
If focus will move to hidden content then users will have to put extra effort in navigating forward on the page.
https://app. screencast. com/z4Hz4Dj3u2IP
8 Provide proper tab indexing so that focus does not move to hidden carousel slides.
MAY_23 Home Screen Reader High 1.1.1 Non Text Content Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Proper alt text not provided. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to logo using arrow keys and verify Proper alt text is not provided for logo. Proper alt text should be provided for logo. Without proper alt text screen reader user will not be able to understand the purpose of the graphic. Resultant loss of information
https://app. screencast. com/V9T2TyXesDZ qP
Provide proper alt text for logo. <alt="">
MAY_29 Home Screen Reader High 1.1.1 Non Text Content Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Proper alt text not provided for logo.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to 'US Department' and 'City of maywood' logo using arrow keys and verify
Proper alt text not provided for logo. Proper alt text should be provided for logo. Without proper alt text screen reader user will not be able to understand the purpose of the graphic. Resultant loss of information
https://app. screencast. com/c6pi0aYxykm
7T
Provide proper alt text for the logo. <alt="">
MAY_35 Home Screen Reader Medium 1.1.1 Non Text Content Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Decorative image is not hidden.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to phone icon present under newsletter section using arrow keys and verify Decorative image is not hidden for screen reader users. Decorative images should be hidden for screen reader user. Alt text for these images should be null.
If decorative image is not hidden for screen reader users, it would confuse & cause inconvenience to the user.
https://app. screencast. com/H2Kll9aDd1gK d
For decorative images, add attribute alt=" " or null to avoid unnecessary tab focus.
MAY_50 Parking Permit Screen Reader High 1.1.1 Non Text Content Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Proper alt text not provided for carousel graphics.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to carousel graphics using arrow keys and verify Proper alt text not provided for carousel graphics. Proper alt text should be provided for carousel graphics. Without proper alt text screen reader user will not be able to understand the purpose of the graphic. Resultant loss of information
https://app. screencast. com/9D7gzJ8Qtzs8
S
Provide proper alt text for carousel graphics. <alt=""> MAY_34 Home Screen Reader High 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Incorrect list tag is implemented for list items present under 'Meetings & Events' section.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to list items present on the page using arrow keys and verifyIncorrect list tag is implemented for list items present under 'Meetings & Events' section. There are 3 list items but all 3 items are tagged seperate list of 1 items.
Correct list should be implemented for list items. All list items should be tagged in list of 3 items.
If incorrect list will be implemented then it will confuse the screen reader users.
https://app. screencast. com/Kad5lvr2ISW2 u
Tag list items in list of 3 items.
MAY_28 Home Screen Reader High 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
[Global] Heading hierarchy of the page is incorrect.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Press 'H' on screen reader and verify heading hierarchy of the pageHeading hierarchy of the page is incorrect. Multiple heading level 1 is present on the page. Heading jumps from h4 to h1 to h2.
Heading hierarchy of the page should be correct. First heading of the page should be tagged in heading level 1 and after that rest of the headings should follow the hierarchical levels i.e. H1, H2....H6.
If headings are provided in an incorrect hierarchy, it would confuse screen reader users & they would find it difficult to understand the structure of the page content. https://app. screencast. com/KzBahcrME3C
p3
Construct the text intended as heading using html heading tags for e.g. h1, h2 etc, also follow the correct heading hierarchy throughout the page. More info on heading hierarchy here: https://www.w3.org/WAI/tutorials/page- structure/headings/ MAY_31 Home Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Next month/ previous month icons are unnecessarily
tagged in heading.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to next month/ previous month icons using arrow keys and verify Next month/ previous month icons are unnecessarily
tagged in heading. Next month/ previous month icons should not be tagged in heading.
If icons text will be tagged in heading then it will confuse the screen reader user.
https://app. screencast. com/x2WJDH2Q59
FmG
Remove these icons from heading tag. And place them in <p> MAY_38 City Government Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
[Global] 'Home> City Government' is not tagged in breadcrumb menu.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to 'Home> City Government' using arrow keys and verify Home> City Government' is not tagged in breadcrumb menu. Home> City Government' should be tagged in breadcrumb menu.If breadcrumb will not be announced then screen reader user will not be able to identify it as breadcrumb menu. https://app. screencast. com/RNVyBmqELv AqU
Provides a label that describes the type of navigation provided in the nav element. aria-label="Breadcrumb". Applied to the last link in the set to indicate that it represents the current page. aria-current="page"
139
Website Accessibility Inspection: https://www.cityofmaywood.com/ (11112024) Barriers 11/11/2024 3
Bug_Id Page Name/ URL Barrier Test Severity WCAG Guideline Users Affected Environment Summary Steps to Reproduce Actual Result Expected Result User Impact Screencast Dev Recommendation MAY_39 City Government Screen Reader Low 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Screen reader is unnecessarily reading '+, -' with accordion.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to accordion using arrow keys and verify Screen reader is unnecessarily reading '+, -' with accordion.
Screen reader should not read +, -' with accordion.
Instances: 1. Rental / Apartment 2. How Do I 3. Connect Maywood If screen reader will read +, -' with accordion then it will confuse the screen reader users. https://app. screencast. com/yVzQcGBGICe
S5
Use aria hidden = true for the element.
MAY_44 Elections Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Left navigation links are not tagged in list.
1. Launch the URL: https://www.cityofmaywood. com/211/Elections 2. Navigate to left navigation links using arrow keys and verify Left navigation links are not tagged in list.
Left navigation links should be tagged in list.
Instances: 1. Transportation
2. Parking Permit 3. Housing Division
4. Rental / Apartment 5. Connect Maywood
6. Contact Us
If content will not be tagged in list then screen reader user will get confuse and will find difficulty in perceiving the information.
https://app. screencast. com/mlRkA71XvTT
Ye
Tag left navigation links are not tagged in list tag. Visit this link for code: 1. https://www.w3.org/WAI/tutorials/page- structure/content/ MAY_45 Transportatio
n
Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Visually appearing headings are not tagged in heading.
1. Launch the URL: https://www.cityofmaywood. com/200/Transportation
2. Navigate to visually appearing headings using arrow keys and verify Visually appearing headings are not tagged in heading. Visually appearing headings should be tagged in heading.
If text will not be tagged in heading then user will not be able to understand that the information present under it associated with the text. https://app. screencast. com/4CtYPipBD4Z pM
https://app. screencast. com/Lycc9uD3dLF Cb
Tag the text in heading tags.
MAY_54 How Do I Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
List items are not tagged in list.
1. Launch the URL: https://www.cityofmaywood. com/9/How-Do-I 2. Navigate to list items using arrow keys and verify List items are not tagged in list. List items should be tagged in list.
If content will not be tagged in list then screen reader user will get confuse and will find difficulty in perceiving the information.
https://app. screencast. com/YhedfTcEWdg MKTag the link in list. Visit this link for code: 1. https://www.w3.org/WAI/tutorials/page- structure/content/ MAY_56 Contact Us Screen Reader Medium 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Visually appearing headings are not tagged in heading.
1. Launch the URL: https://www.cityofmaywood. com/directory.aspx 2. Navigate to visually appearing headings using arrow keys and verify Visually appearing headings are not tagged in heading. Visually appearing headings should be tagged in heading.
If text will not be tagged in heading then user will not be able to understand that the information present under it associated with the text. https://app. screencast. com/jguhVaReG5N
S5
Tag the text in heading tags.
MAY_57 Contact Us Screen Reader High 1.3.1 Info & Relationship Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Table headers are not associated with its respective data cells.
1. Launch the URL: https://www.cityofmaywood. com/directory.aspx 2. Navigate to table using arrow keys and verify Table headers are not associated with its respective data cells.Table headers should be associated with its respective data cells. Without table header association screen reader user will not be able to perceive the table content properly. https://app. screencast. com/jZfCMBbWXG
uiF
Tag the table properly so that table headers are associated with its respective data cells. https://www.w3.org/WAI/tutorials/tables/ MAY_24 Home Screen Reader Medium
1.4.13 Content on Hover or Focus
Visually
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Tooltip is not provided for 'search' icon. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to 'search' icon and verify Tooltip is not provided for 'search' icon. Tooltip should be provided for 'search' icon. If tooltip will not be provided then user will not be able to identify the icons.
https://app. screencast. com/CzcIKh63uFRb G
1. Create a <div> element, give it a role="tooltip" and an id="IDREF". Then, give it a brief description of the action. 2. This element has to be accessible by focusing as well as hovering over. Both functionalities can be provided using CSS. 3. The tooltip has to be visually hidden using CSS. 4. Associate the tooltip with its button using arialabelledby. 5. After applying this keyboard-accessible tooltip, consider removing the title attribute from the element.
Refer to: https://inclusive-components.design/tooltips-toggletips/ https://a11yproject.com/posts/how-to-hide-content/ MAY_32 Home Screen Reader Medium
1.4.13 Content on Hover or Focus
Visually
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Tooltip is not provided for 'next/ previous' icons. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to next/ previous icons and verify Tooltip is not provided for 'next/ previous' icons. Tooltip should be provided for 'next/ previous' icons. If tooltip will not be provided then user will not be able to identify the icons.
https://app. screencast. com/ITkzw6xNJ0rs p
1. Create a <div> element, give it a role="tooltip" and an id="IDREF". Then, give it a brief description of the action. 2. This element has to be accessible by focusing as well as hovering over. Both functionalities can be provided using CSS. 3. The tooltip has to be visually hidden using CSS. 4. Associate the tooltip with its button using arialabelledby. 5. After applying this keyboard-accessible tooltip, consider removing the title attribute from the element.
Refer to: https://inclusive-components.design/tooltips-toggletips/ https://a11yproject.com/posts/how-to-hide-content/ MAY_37 Home Screen Reader Medium
1.4.13 Content on Hover or Focus
Visually
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Tooltip is not provided for 'social media' icons. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to 'social media' icons and verify Tooltip is not provided for 'social media' icons. Tooltip should be provided for 'social media' icons. If tooltip will not be provided then user will not be able to identify the icons.
https://app. screencast. com/rSCZ9WDcXSr 2e
1. Create a <div> element, give it a role="tooltip" and an id="IDREF". Then, give it a brief description of the action. 2. This element has to be accessible by focusing as well as hovering over. Both functionalities can be provided using CSS. 3. The tooltip has to be visually hidden using CSS. 4. Associate the tooltip with its button using arialabelledby. 5. After applying this keyboard-accessible tooltip, consider removing the title attribute from the element.
Refer to: https://inclusive-components.design/tooltips-toggletips/ https://a11yproject.com/posts/how-to-hide-content/ MAY_48 Parking Permit Screen Reader Medium
1.4.13 Content on Hover or Focus
Visually
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Tooltip is not provided for 'next/ previous' icons.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to next/ previous icons and verify Tooltip is not provided for 'next/ previous' icons.
Tooltip should be provided for 'next/ previous' icons.
Instances: 1. Housing Division> Tooltip is not provided for carousel controls.
If tooltip will not be provided then user will not be able to identify the icons.
https://app. screencast. com/pCtzSYDLaZFa B
1. Create a <div> element, give it a role="tooltip" and an id="IDREF". Then, give it a brief description of the action. 2. This element has to be accessible by focusing as well as hovering over. Both functionalities can be provided using CSS. 3. The tooltip has to be visually hidden using CSS. 4. Associate the tooltip with its button using arialabelledby. 5. After applying this keyboard-accessible tooltip, consider removing the title attribute from the element.
Refer to: https://inclusive-components.design/tooltips-toggletips/ https://a11yproject.com/posts/how-to-hide-content/ 140
Website Accessibility Inspection: https://www.cityofmaywood.com/ (11112024) Barriers 11/11/2024 4
Bug_Id Page Name/ URL Barrier Test Severity WCAG Guideline Users Affected Environment Summary Steps to Reproduce Actual Result Expected Result User Impact Screencast Dev Recommendation MAY_41 City Government Screen Reader High 2.1.1 Keyboard Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Accordion is not accessible through arrow keys.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to accordion using arrow keys and verify Accordion is not accessible through arrow keys. When user hits enter on it then nothing happens.
Accordion should be accessible through arrow keys. When user hits enter on it then it should expand.
Instances: 1. Rental / Apartment 2. How Do I 3. Connect Maywood User will not be able to access accordion.
https://app. screencast. com/i7KcdRlUhl7H
S
Provide proper tab indexing and aria role to accordion.
MAY_59 Home Screen Reader High 2.4.3 Focus Order Visually Impaired
iOS/ Safari/ VoiceOver Voiceover focus is not constrained within hamburger menu.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to hamburger menu using swipe gesture and double tap on it 3. Navigate inside hamburger menu and verify voiceover focus
Voiceover focus is not constrained within hamburger menu. While navigating in hamburger menu screen reader focus moves to the background page.
Voiceover focus should remain constrained within hamburger menu until user closes it.
If focus will move to background page then it will confuse the screen reader user also user will face difficulty in navigating forward on the page. https://app. screencast. com/fGsDtHPzJHo
XZ
Construct a modal window which should be accessible. Focus should be trapped inside modal when it is open.
For details refer: https://www.w3.org/TR/wai-aria- practices/examples/dialog-modal/dialog.html MAY_36 Home Screen Reader High 2.4.4 Link Purpose Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Sufficient link text is not provided to social media links.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to social media links using arrow keys and verifySufficient link text is not provided to social media links. Screen reader is reading it as link facebook, link instagram.
Sufficient link text should be provided to social media links. Screen reader should read it as link city alert on facebook, link city alert on instagram. Without proper link text screen reader user will not be able to understand the purpose of the link. https://app. screencast. com/9FvN3kewHn
F56
Provide proper and sufficient link text to social media links.
MAY_52 Housing Division Screen Reader Medium 2.4.4 Link Purpose Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Proper link text is not provided for 'https://www. housingrightscenter.org/' etc urls.
1. Launch the URL: https://www.cityofmaywood. com/239/Housing-Division
2. Navigate to 'https://www.housingrightscenter.org/' etc urls using arrow keys and verify Proper link text is not provided for 'https://www. housingrightscenter.org/' etc urls.Proper link text should be provided for 'https://www. housingrightscenter.org/' etc urls. Without proper and descriptive link text screen reader user will not be able to understand the purpose of link. https://app. screencast. com/88YaStaHjZNS
i
Provide proper and descriptive link text to 'https://www. housingrightscenter.org/' urls.
MAY_27 Home Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Role of 'Agendas & Minutes, Records Request' etc are not defined.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to 'Agendas & Minutes, Records Request' etc using arrow keys and verify Role of 'Agendas & Minutes, Records Request' etc are not defined.Role of 'Agendas & Minutes, Records Request' etc should be defined. Role should be defined as link. Without proper role screen reader user will not be able to understand the purpose and functionality of element. https://app. screencast. com/y8TI3A0OM9 uWA
https://app. screencast. com/nVCfOJpdNNz Qt
Provide proper aria role as link.
MAY_40 City Government Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Expanded/ collapsed state of accordion is not announced.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to accordion using arrow keys and verify Expanded/ collapsed state of accordion is not announced.
Expanded/ collapsed state of accordion should be defined.
Instances: 1. Rental / Apartment 2. How Do I 3. Connect Maywood If expanded/ collapsed state of element will not be announced then screen reader user will not be able to identify the state of link.
https://app. screencast. com/yVzQcGBGICe
S5
Visit this link for the code: https://www.w3.org/WAI/GL/wiki/Using_the_WAI- ARIA_aria- expanded_state_to_mark_expandable_and_collapsible_r egions MAY_42 City Government Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Role of accordion is incorrectly defined as menu sub menu.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to accordion using arrow keys and verify Role of accordion is incorrectly defined as menu sub menu.
Role of accordion should be defined as button.
Instances: 1. Rental / Apartment 2. How Do I 3. Connect Maywood Without proper role screen reader user will not be able to understand the purpose and functionality of element. https://app. screencast. com/i7KcdRlUhl7H
S
Provide proper aria role to the accordion. Visit this link for code: https://www.w3.org/TR/wai-aria-practices-1.1 /examples/accordion/accordion.html
MAY_43 City Government Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Incorrect role is defined to city history, frequently asked questions, mission statement.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate to city history, frequently asked questions, mission statement using arrow keys and verify Incorrect role is defined to city history, frequently asked questions, mission statement. Role is unnecessarily defined as menu sub menu instead of link.
Role of city history, frequently asked questions, mission statement should be defined as link.
Instances: 1. City Manager 2. General Plan
3. Elections 4. Transportation
5. Parking Permit 6. Housing Division
7. Rental / Apartment 8. Connect Maywood
9. Contact Us
If incorrect role will be defined then screen reader user will not be able to understand the correct purpose and functionality of element.
https://app. screencast. com/cGb6y5GsfYv qi
Provide proper link role to the element.
MAY_49 Parking Permit Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Incorrect role is defined to carousel controls.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to carousel controls using arrow keys and verify Incorrect role is defined to carousel controls. Role is unnecessarily defined as link instead of button. Role of carousel controls should be defined as button.
If incorrect role will be defined then screen reader user will not be able to understand the correct purpose and functionality of element.
https://app. screencast. com/ORBuNTybgo VQIProvide correct aria role to the element. aria role should be defined as button. https://developer.mozilla.org/en- US/docs/Web/Accessibility/ARIA/Roles/button_role MAY_51 Parking Permit Screen Reader Medium 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Sufficient name is not provided to carousel controls.
1. Launch the URL: https://www.cityofmaywood. com/228/Overnight-Parking-Permit 2. Navigate to carousel controls using arrow keys and verify Sufficient name is not provided to carousel controls. Screen reader is reading it as next/ previous.
Sufficient name should be provided to carousel controls. Screen reader should read it as button next slide, button previous slide.
If name will not be defined then screen reader user will not be able to understand the purpose of button. https://app. screencast. com/xVNF2cTmO8 P7P
Provide proper aria label to the buttons. http://www.w3.org/TR/WCAG20-TECHS/ARIA6.html MAY_53 Housing Division Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Selected state of currently active button is not defined.
1. Launch the URL: https://www.cityofmaywood. com/239/Housing-Division
2. Navigate to carousel pagination bullets button using arrow keys and verify Screen reader does not announce the selected state of currently active button.Screen reader should announce the selected state of currently active button. Without the selected state, screen reader users would not be able to identify the currently active button. https://app. screencast. com/faoaCKwoeTk
kF
Visit this link for the code:
https://www.w3. org/WAI/PF/aria/states_and_properties#aria-selected MAY_55 How Do I Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Incorrect role is defined to 'Apply for Employment Opportunities, Apply for a Parking Permit' etc elements.
1. Launch the URL: https://www.cityofmaywood. com/9/How-Do-I 2. Navigate to 'Apply for Employment Opportunities, Apply for a Parking Permit' etc elements using arrow keys and verify Incorrect role is defined to 'Apply for Employment Opportunities, Apply for a Parking Permit' etc elements. Role is unnecessarily defined as menu sub menu instead of link.
Role of 'Apply for Employment Opportunities, Apply for a Parking Permit' etc elements should be defined as link.
If incorrect role will be defined then screen reader user will not be able to understand the correct purpose and functionality of element.
https://app. screencast. com/UGuQ2tB9dG
aS4
Provide proper link role to the element.
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Website Accessibility Inspection: https://www.cityofmaywood.com/ (11112024) Barriers 11/11/2024 5
Bug_Id Page Name/ URL Barrier Test Severity WCAG Guideline Users Affected Environment Summary Steps to Reproduce Actual Result Expected Result User Impact Screencast Dev Recommendation MAY_58 Home Screen Reader High 4.1.2 Name, Role, Value Visually Impaired
iOS/ Safari/ VoiceOver Role of hamburger menu is not defined.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to hamburger menu using arrow keys and verify Role of hamburger menu is not defined. Role of hamburger menu should be defined. Without proper role screen reader user will not be able to understand the purpose and functionality of element. https://app. screencast. com/9rXMjbgA2ui PK
Provide proper role to the element.
MAY_33 Home Screen Reader High 4.1.3 Status Messages Visually Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
After hitting enter on next month/ previous month icons screen reader does not automatically notifies the user about the change in month.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to next/ previous icons hit enter and verify After hitting enter on next month/ previous month icons screen reader does not automatically notifies the user about the change in month.After hitting enter on next month/ previous month icons screen reader should automatically notify the user about the change in month.
If screen reader will not notify the user then screen
reader user will not be able to identify whether change has occurred or not. https://app. screencast. com/xcoKlEZOEee AY
Provide aria-live=""assertive"" and role=""alert"" to the the changes that are made after hitting enter on sort button Visit this link for the code: https://www.w3.org/TR/2016/NOTE-WCAG20-TECHS- 20161007/ARIA19 MAY_20 Home Keyboard High 2.1.1 Keyboard Visually
Impaired Win 10/ Chrome 21, 27' dates are not accessible through tab key. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to '21, 27' using tab key and verify 21, 27' dates are not accessible through tab key. 21, 27' dates should be accessible through tab key. If dates will not be accessible then keyboard user will not be able to access it. https://app. screencast. com/v6qZgwFOX8v hu
Provide proper tab indexing so that focus moves to dates.
MAY_25 Home Screen Reader High 2.1.1 Keyboard Visually
Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Sublinks present inside 'City Government, City Services' etc navigation elements are not accessible through tab/ arrow keys.1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to 'City Government, City Services' etc navigation elements hit enter and verify Sublinks present inside 'City Government, City Services' etc navigation elements are not accessible through tab/ arrow keys. When user hits enter on 'City Government, City Services' etc navigation elements then instead of expanding the link, it redirects to new page.Sublinks present inside 'City Government, City Services' etc navigation elements should be accessible through tab/ arrow keys. When user hits enter on 'City Government, City Services' etc navigation elements then it should expand.
If sub links will not be accessible then screen reader and keyboard user will not be able to access those links. https://app. screencast. com/X35ROgYRYL ObW
Expandable/ collapsible role should be defined for the navigation links Visit link for code: https://www.w3.org/WAI/GL/wiki/Using_the_WAI- ARIA_aria- expanded_state_to_mark_expandable_and_collapsible_r egions MAY_30 Home Screen Reader High 2.4.1 Bypass Blocks Motor Impaired
Win 10/ Chrome/
JAWS Win 10/ Edge/
JAWS
iOS/ Safari/ VoiceOver Mac/ Safari/ VoiceOver
Skip link is not provided on the page to skip facebook posts section.
1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate to facebook posts section and verify using screen reader Skip link is not provided on the page to skip facebook posts section.Skip link should be provided on the page to skip facebook posts section.
If skip link will not be provided then user will have to put extra effort in navigating forward on the page. https://app. screencast. com/7kt5SYNafq9F 9
https://app. screencast. com/QoGG5rST3V
2qs
Add Skip link for facebook posts section.
MAY_18 Home Keyboard High 2.4.3 Focus Order Motor
Impaired Win 10/ Chrome Focus order does not match with the presentation order. 1. Launch the URL: https://www.cityofmaywood.com/ 2. Navigate on the page using tab key and verify Focus order does not match with the presentation order of page. While navigating through tab key, first focus moves to search edit field and search button and after that focus moves to navigation links.
Focus order should match with the presentation order of the page ie. from left to right and from top to bottom. Focus should first move to navigation links and then focus should move to search edit field.
If focus order will be incorrect then keyboard user will not be able to perceive the content in a logical manner. https://app. screencast. com/h6NLfQRU8A
VRe
Provide proper tab indexing so that focus moves in a
logical manner. https://webaim.org/techniques/keyboard/tabindex#:~:
text=The%20tabindex%20attribute%20of%201,form%
20controls)%20within%20a%20page.&text=Instead%
20of%20using%20tabindex%20%2C%20simply,to%
20adjust%20the%20visual%20presentation.
MAY_22 City Government Keyboard High 2.4.3 Focus Order Motor Impaired Win 10/ Chrome Focus order does not match with the presentation order.
1. Launch the URL: https://www.cityofmaywood. com/27/City-Government 2. Navigate on the page using tab key and verify Focus order does not match with the presentation order of page. While navigating through tab key, first focus moves to main content and after that focus moves to left navigation.
Focus order should match with the presentation order of the page ie. from left to right and from top to bottom. Focus should first move to left navigation links and then focus should move to main content.
Instances: 1. City Manager 2. General Plan
3. Elections 4. Transportation
5. Parking Permit 6. Housing Division
7. How Do I 8. Rental / Apartment 9. Connect Maywood
10. Contact Us
If focus order will be incorrect then keyboard user will not be able to perceive the content in a logical manner. https://app. screencast. com/ZIURCkocLgLT m
Provide proper tab indexing so that focus moves in a
logical manner. https://webaim.org/techniques/keyboard/tabindex#:~:
text=The%20tabindex%20attribute%20of%201,form%
20controls)%20within%20a%20page.&text=Instead%
20of%20using%20tabindex%20%2C%20simply,to%
20adjust%20the%20visual%20presentation.
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