Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 7 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
ii. Include an electronic copy of the catalog from which discount, or fixed price, is calculated.
Electronic price lists must contain the following: (if applicable) • Manufacturer part #
• Offeror’s Part # (if different from manufacturer part #) • Description
• Manufacturers Suggested List Price and Net Price
• Net price to Region 4 ESC (including freight)
M
edia submitted for price list must include the Offerors’ company name, name of the solicitation, and date on a Flash Drive (i.e. Pin or Jump Drives).
iii. I
s pricing available for all products and services?
CDW•G offers our entire product catalog, which includes hardware, software, and services exclusive of cloud-based software offerings which are available under another OMNIA Partners/ESC Region 4 Contract that we currently hold, #R171001 (Total Cloud Solutions). iv. Describe lease/rental options available including financing information.
Members have access to a diverse portfolio of financial companies that can help them secure the leasing terms that best fit their specific needs and budget requirements. CDW•G offers 16 premier and preferred leasing partners, including Arrow Capital Solutions, Cisco Capital, Dell Financial Services, HP Financial Services, and VAR Technology Finance. While we always view
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© CDW Government LLC 2021
our deep set of options as a boon to our customers, we also understand our customers and their IT departments might have better things to do than evaluate multiple leasing constructs to select the right one. CDW•G’s approach to leasing and financing solutions mirrors our approach to technology solutions in this way: listen, advise, assist, and present the best options. Our account managers, as the trusted first point of contact, work with members to identify those options. This collaborative process includes the following specific steps:
1. A
n initial discovery session to understand member goals, requirements, and budget
2. An assessment review of members’ existing environment and definition of project requirements
3. Detailed vendor evaluations, recommendations, future design, and proof of concep t
4. P
rocurement, configuration, and deployment of the final solution O
ur diverse portfolio offers Region 4 ESC members the option to lease virtually any IT product at favorable rates and terms. These options can be available on a per-deal-basis, or in many cases, as a primary billing option. If a member has a preferred leasing company that is not currently one of our 16 partners, the account manager can work with Region 4 ESC to explore the need to engage additional leasing partners.
R
egion 4 ESC members will also receive a value-added resource in CDW•G’s Financial Solutions Team. This is an internal team of unbiased financing experts that work in conjunction with the account manager to align payment options with the Member’s financial goals. For example, we know a recent trend for our education and government customers is to adopt mobile devices for their employees and students. However, recent research suggests IT managers believe they spend too much money and time managing devices, including ones that go unused when an end user transfers out of the agency. Our team can recommend an innovative solution for these customers through device-as-a-service (DaaS). While not a traditional leasing or financing option, DaaS satisfies many of those objectives, and includes warranty support, device management, real-time monitoring, and at the end of the lifecycle the devices will be available for reuse or recycling. Less knowledgeable, specialized resources may not consider an option such as this, or—shudder —e ven be aware it is an option.
P
lease note:
• Once the Region 4 ESC customer/member agrees to the proposal, the third-party Leasing Company produces a contract between themselves (lessor) and Region 4 ESC customer/member (lessee). CDW•G is not a party to the lease. • CDW•G will provide leasing options when regulations permit. v. Describe any shipping charges.
Contract pricing offered includes lowest ground freight option, delivered to the specific receiving point identified in the purchase order. Expediated freight, shipping to Hawaii or Alaska or special deliveries would be an additional cost or at the discretion of the dedicated account team and subject to review.
vi. P
rovide pricing for warranties on all products and services.
CDW•G offers our entire product catalog, which includes warranties available for goods. This is included in our Category discounts.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 9 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
vii. Describe any return and restocking fees.
Standard re-stocking fees are as follows:
• 30 Days after Invoice = 15% return fee
• 60 Days after Invoice = 30% return fee.
• Restricted manufacturers & items will incur a return fee Day 1 from invoice. viii. D
escribe any additional discounts or rebates available. Additional discounts or rebates may be offered for large quantity orders, single ship to location, growth, annual spend, guaranteed quantity, etc.
Region 4 ESC prices and percentage off discounts listed in our proposal are the ceiling price at quantity one (1). It is our experience that few purchases are made for quantity one and that often we can share additional discounts with customers through our close relationships with key OEMs. It is through this practice, we encourage Region 4 ESC members to work directly with their dedicated account team for opportunities where volume is present to identify additional discounts which might be available.
ix. D
escribe how customers verify they are receiving Contract pricing. Describe payment methods offered.
Automated Contract Management System
Upon award, we will load the contract structure into our internal contract editor system which will then create a customer premium page with a distinct URL that will reflect the contracted price.
If you need to make purchases on the Region 4 ESC contract, users can view contract specific pricing as they shop on Account Center. Your Account Center will automatically populate up-to- date contract pricing.
P
rogram Management Oversight
The Region 4 ESC contract will be assigned to David White, your current Program Manager who will ensure contract deliverables are met as well as ensure the correct contract price is maintained.
CDW•G accepts payment through:
• Credit Cards* (American Express, Discover, MasterCard, Visa) • Checks
• EDI
• EFT (Electronic Funds Transfer)
• Procurement Cards
x
. Propose the frequency of updates to the Offeror’s pricing structure. Describe any proposed indices to guide price adjustments. If offering a catalog contract with discounts by category, while changes in individual pricing may change, the category discounts should not change over the term of the Contract.
The category discount percentages will remain firm during the life of the contract.
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© CDW Government LLC 2021
CDW•G processes a transaction every 3 seconds. This volume makes us the largest multi- brand IT provider, giving members the broadest look at market trends – especially pricing. We know quickly when our pricing needs to be adjusted to remain competitive, our Advertised Pricing combines the benefits of market-based pricing with those of a referenceable pricing structure. We choose to go above and beyond competitive market pricing for our customers by providing a competitive discount on our Nationally Advertised Price (NAP) index. We believe that by providing additional discounts off an already dynamic price index, the Region 4 ESC members will receive best value. Our NAP dynamically updates and scales in accordance with market trends, competitor pricing benchmarks, and savings from bulk purchasing and stocked inventory. Customers have clear insight to their pricing while maximizing additional savings beyond the market price.
xi. D
escribe how future product introductions will be priced and align with Contract pricing proposed.
As a leader in technology solutions, CDW•G’s product portfolio continues to evolve with new products and new partners. As new items are entered into our product portfolio, they are classified into the current product category hierarchy, and will be assigned the discount percentage aligning to that specific category.
xii. P
rovide any additional information relevant to this section.
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Tab 3 – Performance Capability
i. Include a detailed response to Appendix D, Exhibit A, OMNIA Partners Response for National Cooperative Contract. Responses should highlight experience, demonstrate a strong national presence, describe how Offeror will educate its national sales force about the Contract, describe how products and services will be distributed nationwide, include a plan for marketing the products and services nationwide, and describe how volume will be tracked and reported to OMNIA Partners.
Please see Omnia Partners Documents (Appendix D) below. ii. The s
uccessful Offeror will be required to sign Appendix D, Exhibit B, OMNIA Partners Administration Agreement prior to Contract award. Offerors should have any reviews required to sign the document prior to submitting a response. Offeror’s response should include any proposed exceptions to OMNIA Partners Administration Agreement on Appendix B, Terms and Conditions Acceptance Form.
Acknowledged
Please see Appendix B - Terms and Conditions Acceptance Form iii. Inc
lude completed Appendix D, Exhibits F. Federal Funds Certifications and G. New Jersey Business Compliance.
Please s
ee Attached Federal Funds Certifications (Appendix D, Exhibit F) and the New Jersey Business Compliance (Exhibit G)
iv. Describe how Offeror responds to emergency orde rs.
Whenever a Region 4 ESC order requires expediting, it will be treated with priority. If an emergency arises, contact your dedicated Account Manager who will place the order and arrange for expedited delivery. Due to our very large inventory at our two distribution centers, it is very likely that we will have the product(s) needed for immediate shipping.
The most economical option is to utilize FedEx or UPS for overnight delivery for arrival by 10:30 AM the next morning (to most areas). However, FedEx and UPS are not available options for heavy weight shipments. It may be possible to expedite heavy weight shipments depending on the weight.
Because of CDW’s large volume relationships with our OEM supplier partners, we are in a strong position to deliver products before other vendors are able to do so, even in the event of industry wide supply constraints. This has been the case throughout 2020 as we have worked with many K12 customers dealing with equipping students for remote learning scenarios in the midst of the coronavirus pandemic. We have successfully worked with many school districts, and in fact, entire states with statewide coordination, to provide emergency product supplies as fast as possible given market conditions.
For any priority rated order, please contact the designated program manager on record as early as possible.
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v. What is Offeror’s average Fill Rate?
A key factor that differentiates CDW•G is our ability to deliver the right products right when you need them. We currently carry more than 100,000 top brand-name products from more than 1,000 leading manufacturers so we have the products you need, when you need them.
CDW•G has two state-of-the-art distribution centers: a 450,000-square-foot distribution center located at our headquarters in Vernon Hills, IL and a 513,000-square-foot distribution center located in North Las Vegas, NV. Our strategically located distribution centers allow us to ship your products to your U.S. location(s) quickly and cost-effectively. Also, our proximity to our principal distributors enables us to obtain competitively priced, non-stocked items for quick turnaround.
Region 4 ESC has access to our highly trained and certified technicians to custom-configure your systems to save you time and free up your IT resources. Products arrive ready to use out of the box, maximizing your employees’ productivity. This physical warehouse model allows CDW•G to provide Region 4 ESC with the quickest order turnaround in the industry.
CDW•G’s same-day fill rate varies between 97% and 99% for credit-approved orders with in-stock product. Same-day order fulfillment may be constrained due to the addition of configuration services and the complexity of those services.
vi. What is Offeror’s average on time delivery rate? Describe Offeror’s history of meeting the shipping and d
elivery timelines.
Our accuracy of products shipped is in the 97-99% range due to the number of checks and balances we have in the system. The delivery location is set at order entry so if the address is put in correctly it will be delivered as requested as long as the carrier delivers it as expected vii. D
escribe Offeror’s return and restocking policy.
CDW•G requires a Return Merchandise Authorization (RMA) number for all returned merchandise.
Please contact your CDW•G Account Manager or Customer Relations at 866-SVC-4CDW or via email at [email protected], to obtain a Return Merchandise Authorization (RMA) before shipping product back to CDW•G. This will expedite and help ensure the proper action or credit upon processing.
T
he following information is needed when requesting an RMA number:
• Customer number
• Invoice number
• Serial number
• Reason for return
• Action to take (replacement/repair/return/credit)
• Whether the box has been opened or is manufacturer sealed.
CDW•G’s complete return policy can be found here: CDW•G Return Policy
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viii. Describe Offeror’s ability to meet service and warranty needs beyond manufacturers standard.
In those instances where Region 4 ESC chooses the standard manufacturer warranty, the responsibility for warranty services on those items is with the manufacturer. To ensure manufacturer warranty expectations are met, CDW•G has defined escalation processes with our partners to ensure technical support is provided by the manufacturers according to the agreed upon SLAs. In those instances where CDW•G enhances the standard manufacturer warranty, we take responsibility for meeting SLAs and delivering the full customer experience
C
DW•G does not manufacture products, but end user IT investments are covered by the manufacturer’s standard warranty for all purchases. This means that terms of warranty coverage can and do vary with each OEM purchase. Details for each product warranty are on www.cdwg.com or available through your
dedicated account manager. In our experience, most often the manufacturer coverage does just fine.
But for those times where some added support is desired, CDW•G offers additional warranty coverage options for products whose standard warranty alone does not meet Region 4 ESC’s needs. In order to understand all of our best-value options, we recommend that you work with your trusted account manager to navigate the options in our extensive catalog and determine the best fit warranty solution for each product and circumstance.
For example, CDW•G and most resellers offer a whole lot of different OEMs—we understand that’s one of the features customers and cooperative agencies like best about doing business with large IT resellers. But a whole lot of different OEMs and a whole lot of different warranties could lead to a significant time investment for Region 4 ESC when left to manage this part of the technology lifecycle on their own. Imagine for a minute Region 4 ESC with small IT staff, is left to analyze and track dozens of programs and expirations to gain the most value from their portfolio of warranties. In these instances, CDW•G can offer Maintenance Contracts to simplify warranty coverage so you aren’t bogged down with a collection of warranties from different manufacturers for different lengths of time and each with a different end date. Maintenance Contracts are an easily manageable service contract that covers all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs.
ix. Describe Offeror’s customer fulfillment process
The order fulfillment process begins when a batch of orders are systematically released and sorted according to type and priority; for example, split-case picks, full-case picks, oversized picks, and install picks. Our ISO-certified order fulfillment procedures and requirements meet rigorous industry standards to ensure that your order is shipped quickly and accurately. Overnight and Configurations-Priority orders receive processing priority during order fulfillment.
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Extendable conveyors move in
and out of trailers, bringing
product directly to the current
loading position and optimizing
the number of people needed to
load a trailer. CDW has an
agreement with UPS for direct
lane shipping and will pre-sort
packages into trailers that go
directly to a sorting hub closer to
the end-destination. This reduces
overall processing and travel time
to increase our 2-day delivery
footprint.
Most orders are picked using
radio frequency scanners, or
voice picking headsets to identify
the product necessary for the
shipment and direct the coworker
to the proper location. The
product UPC is scanned to verify
quality and serial numbers are
captured via a barcode scan.
Smaller items are picked directly
into CDW branded boxes or
padded envelopes, with
automation for the carton
assembly and shipping label
application. Larger items are
placed onto the conveyor where
the entire carton goes through a
scan tunnel to review all barcodes
and then shipping labels are
automatically applied. The largest
items are picked in a similar
manner via forklift; coworkers are
directed to the location, the
product is scanned for quality, and
then the product is taken to a
printing station to receive the
shipping labels.
x. Describe Offeror’s customer service/problem resolution process. Include hours of operation, number of s
ervices, etc.
CDW•G has customer relations representatives who are available to resolve post-sales inquiries from 7:00 a.m. until 9:00 p.m. CT, Monday through Friday.
We service customers through phone support, email, and live chat. You will be able to contact our customer relations staff directly or you can go through your Account Manager to resolve problems. The
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customer relations staff tracks lost packages, submits claims to carriers, handles Return Merchandise Authorizations (RMAs), and sends out replacements for damaged or defective products.
Excellence in customer service is a top priority for CDW•G. We have many quality controls and metrics in place to ensure high quality standards across the organization. We track and monitor a variety of service metrics and ratios daily to ensure that we provide continuous, high-quality customer service. We make adjustments and evaluate process changes as needed when we see high volumes for particular types of issues.
Each customer relations representative completes a 6-8 week training program upon hire, ensuring quality and consistency across our department. We look for candidates with customer service experience and a dedicated trainer provides individual and group training. We offer career paths within our department, helping us retain talent and experience.
Customer Support Hours
Customers can contact customer relations, technical support and site support via phone, e-mail and online chat from Monday through Friday during the following hours.
Customer Relations:
phone and email M-F from 7am to 9pm CT
online chat M-F from 7am to 6pm CT
Technical Support:
phone and email M–F from 7am to 6pm CT
online chat M-F 7am to 7pm CT
Site Support:
phone and email M-Th from 7am to 6pm
online chat M-F from 7am to 7pm CT
xi. D
escribe Offeror’s invoicing process. Include payment terms and acceptable methods of payments. Offerors shall describe any associated fees pertaining to credit cards/p-cards.
An invoice will be mailed the day after the product(s) is shipped out of one of our distribution centers.
Or, a customer can request that invoices be sent via PDF instead. The PDF would be sent the same day that the invoice is generated in the system. When a product is drop shipped from a vendor, CDW•G will invoice the customer once we receive the invoice from the vendor. Copies of original invoices can be printed via your CDW•G Account Center. If there are ever any questions with regards to an invoice, you should contact your Account Manager so the situation can be resolved in a timely manner.
C
DW•G now has the capability to send .PDF invoices via email to customers, an important environmentally responsible initiative that Region 4 ESC may want to support. If Region 4 ESC would like to receive invoices as a .PDF attachment via email, please contact your CDW Account Manager to initiate this change.
C
DW•G’s standard payment terms are net 30 days from the date the invoice is issued.
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xii. Describe Offeror’s contract implementation/customer transition plan.
With experience managing thousands of contracts in the public space, CDW•G has a robust agreement management process, known as Contract Launch and Acceleration, to execute Region 4 ESC’s requirements, successfully transition the current contract iteration to the new agreement, ensuring a seamless experience for Region 4 ESC. The six pillars of Contract Launch—P re-Award, Intake, Setup & Compliance, Education, Performance Tracking, and Growth—ensure awarded contracts are thoughtfully and responsibly shepherded through the full contract lifecycle by a cohesive, multidisciplinary team.
C
DW•G and our marketing team are very familiar with Region 4 ESC and the OMNIA Brand as a current contract holder. Upon award of the new contract, CDW•G will transition customers using the current contract to the new contract. After contract launch, we can add any new customer who requests being added to the contract by linking them to the new contract within 5 business days of request.
Pre-Award Activities
Contract Launch begins prior to a contract award by building a plan and corresponding activities in parallel to the response submission. As part of CDW•G’s Contract Launch process, the following pre- award activities are currently underway:
• Members of Contract Launch Pre-Award (PA) Workstream will reach out to Region 4 ESC tha t
hav
e signed an Intent to Participate to understand any unique requirements. Information will be updat
ed in CDW•G s proprietary customer account database in preparation for a PA. • Detailed internal workflow with names, roles and responsibilities for the complete PA lifecycle.
To avoid bottlenecks or single points of failure, each PA will have a designated owner to s
hepherd it successfully through the negotiation and execution process. • Create and test a PA toolkit to enable all users that touch the internal PA execution process • Using historical and existing PA data, we have developed a list of Purchasing Entities that need t
o be contacted to begin the contract transition process • Additional resources across Strategic Programs and Sales have been identified and will be t
rained to support the expeditious execution of an influx of PAs.
Launch and Acceleration Activities
CDW•G’s launch plan is already underway. Region 4 ESC can be confident in our ability to deliver timely solutions and support through this transitionary period.
The State Contract Launch & Acceleration
Pre-Award
Project Plan: A list of tasks and responsible parties (Contract Champions) will be clearly identified and assigned ownership for Launch and Marketing activities. .
Initial Review: Contract Champions review documented CDW•G contract deliverables with to ensure we are familiar with and committed to deliverables and expectations.
Partnership Alignment: Align with strategic Partners to make them aware of the new contract iteration highpoints and expectations.
Intake
Master Agreement Execution: Upon award, CDW•G will initiate the execution of the contract with Region 4 ESC to create a smooth transition from current agreement to the new contract.
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Set-up &
Compliance
Contract Kick-off: A kick off call will be established in concert with Region 4 ESC’s stakeholders to review contract launch activities and introduce the core CDW•G/Region 4 ESC team. We will provide written timelines and summaries, in advance of calls.
Pricing: Set up pricing in our contract management system and ensure compliance with agreed structure. Conduct Quality Control and confirm pricing is correctly populating to online portal and Purchasing Entity online accounts.
Stretch and Piggyback Agreements.: CDW-G will contact each entity with whom we currently have a Stretch or Piggyback Agreement based on the existing contract R160201. We will determine whether there is a mutual interest in continuing the Stretch/Piggyback under the new contract; and if so, take steps to modify or create a new agreement as needed to address the individual circumstances.
Contract Fees: Work with program management and finance teams to ensure proper set up for contract fee payments
Custom Premium Page: Create landing page with contract details and confirm acceptability of the website format and data with Region 4 ESC.
Education
Contract Wiki: Develop a dedicated Wiki Page for Region 4 ESC to highlight contract requirements, eligibility, support structure for Sellers, limitations and exclusions and any other relevant information.
Contract Announcement: Region 4 ESC’s dedicated Program Manager will issue an announcement to all CDW•G sales team notifying them of the contract award and providing relevant information and resources.
Contract Focused Training: Educate the sellers and other supporting roles on contract nuances, usage and compliance. Create virtual training modules in conjunction with live training to help Sellers drive the correct engagements with Purchasing Entities.
Seller/Customer Awareness: Customer outreach collateral and notices including contract details and information will be created and distributed to Purchasing Entities to inform them of the contract award and get feedback on their specific needs.
Performance
Tracking
Reporting: Establish contracting requirements and cadence for all Purchasing Entities.
Customer Surveys: Develop customer satisfaction survey and implement remediation plan(s) for any identified performance lapses.
Growth
Contract Strategy: Align with Region 4 ESC’s goals and build strategies to drive Purchasing Entity adoption and utilization through CDW•G.
Marketing: The Program Management and Capture teams will align with CDW•G Sales, Marketing, and the State to build mutually agreed upon Marketing material to be distributed to Eligible Entities; Ensure collateral is compliant with contract requirements.
Quarterly Contract Reviews: Meet quarterly with Region 4 ESC to review contract sales and observed trends.
Annual Business Review: Meet with Region 4 ESC to review usage and discuss possible revisions of the categorization of Publishers based upon actual sales volume, and to discuss any service concerns, industry trends, and the effectiveness of the contract.
Accelerate Contract Utilization: Prioritize entities which are either new to Contract as well as laser-focus on entities with established partnership with CDW•G.
Region 4 ESC Technology Solutions, Products and Services RFP
CDW Government LLC Page 18 of 73 01/19/2021
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© CDW Government LLC 2021
xiii. Describe the financial condition of Offeror.
Stability of CDW
CDW•G is a Fortune 500 company that is not only local, but also on firm financial ground. Leveraging our size and partner capital empowers us to effectively operate as our customers’ advocate when it matters. And, if history is any indicator, it matters often. In a time of global unrest and economic uncertainty, CDW•G is the partner that will be here tomorrow. We are the partner that is not only financially stable, but also operates with heart and integrity.
Ability to Adapt/Agility
Our longevity and stability also play an important role in helping customers navigate through unpredictable and difficult circumstances. Many vendors can state how they helped a customer successfully achieve IT objectives, but far less have the wherewithal and the integrity to guide customers through unprecedented economic and global crises. This is because these efforts often involve significant time, expense, and resources on behalf of the vendor. However, our dedication to our customers transcends any short-term losses. When we invest in a customer, it is for the long haul. We understand that how we deal with adversity impacts how and when we succeed.
We are relentlessly devoted to helping our customers meet the challenges related to resolving their technology needs. One way we achieve this is through our agility in adapting to the unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW plays a critical role in continuing to supply IT products and services to our customers, we prioritized a strategic response that would ensure our customers’ needs were met in the face of a significant strain on the global supply chain. We worked closely with our manufacturer partners to identify product recommendations based on projected availability. At the same time, we maintained focus on the wellbeing our communities and helping our customers navigate a rapidly changing environment.
Additionally, we have implemented stringent safety measures in our distribution centers in order to maintain business continuity while prioritizing the well-being of our coworkers. Due to our having two distribution centers in different portions of the country, we are able to maintain our supply chain in the event one of those centers goes down for any reason.
xiv. Provide a website link in order to review website ease of use, availability, and capabilities related to ordering, returns and reporting. Describe the website’s capabilities and functionality.
The following link is an example of what your website will be capable of: www.cdwg.com/esc4
Account Center Overview
Region 4 ESC will have its own Account Center that is available to users 24 hours per day, seven days a week. This value-added tool makes working with CDW•G easy, convenient and efficient. We have been the pioneers in tapping the power of the web and we continue to develop enhancements based on customer feedback.
Our extensive suite of online tools, provided to Region 4 ESC at no additional cost, allow you to:
• Streamline the ordering process
• Facilitate product standardization
• Create bundles for easy reordering
• Automate purchase approvals and control rogue purchasing • Communicate standards to all users
• Maintain customized catalog(s)
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• Reduce time spent researching and purchasing IT products • Maintain consistent pricing across the organization
• Create quotes right from your shopping cart
• Provide up-to-date order and delivery status including backorders • Track purchases by each subsidiary and affiliate
• Simplify software licensing and ensure compliance that minimizes costly fees • Track your IT assets across your organization
• Provide flexible reporting capabilities using pivot table technology • Track up to three years of purchase history
• Upload reports in SLT format.
• Download reports in Excel or CSV formats.
• Access online chat support
Website Advantages
Our web capabilities provide an extra
level of convenience, customization
and efficiency for Region 4 ESC.
Your Account Center brings you:
Speed — Region 4 ESC folks can
research, purchase and track
technology easier and faster than
ever. CDW•G makes the buying
process simple and more efficient.
With one click, you and authorized
colleagues can procure the best
solutions your need at the best price
from one of the industry’s largest
inventories of brand-name products.
Reporting — As a rich source of
detail on purchase history, license
agreements and asset tracking,
CDW•G lightens the burden of
generating reports. Your Account
Center is a productivity-enhancing
tool, giving you the exact detail you
require whenever you need it. You
can also download reports into a
variety of formats, including Microsoft
Excel, CSV and tab-delimited
files. We bring you dynamic reporting
for the information you need, when
you need it, via your Account Center.
The value-added benefit of
your Account Center is that you can
better manage data and information
that will allow you to make more cost-
effective decisions. Your Account
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Center also reduces the administrative and purchasing costs involved in procurement.
Account Center Features:
Account Linking — View, Place and Track Orders from Multiple Addresses Account Linking lets you view, place and track orders according to their bill-to addresses. A single log-in gives authorized users a way to efficiently access their order status from across the enterprise while placing and tracking orders by address and location.
Account Team — Access Expert Support with a Personal Touch Your Account Center allows you to work directly with your dedicated Account Manager and sales team as well as customer service professionals and certified technicians during every step of the purchasing cycle. Your Account Center lets you see pictures of your Account Team, view their contact information and check their availability in and out of the office.
Asset Management — Follow Asset-Tagged Hardware Throughout Your Company Your Account Center provides an online asset management tool to track your asset tagged products.
You can search by serial number, order number, or location. You can even create your own custom fields and add or enter products purchased from other vendors. This feature also allows you to modify your records to reflect the transfer of equipment from one location to another--a real plus for companies, like Region ESC, with multiple locations. Asset Management then lets you create and download a detailed report of your company’s hardware assets.
Company Solutions — Compare and Buy Single or Bundled Products with One Click This capability lets you customize your Account Center home page to show the products and configurations Region 4 ESC uses and streamline standard product orders. You can choose a variety of formats in which to view products individually, in bundles, by manufacturer or even in side-by-side comparisons. By grouping products into bundles, there’s no guesswork when making repeat purchases on Region 4 ESC standardized solutions. You save hours having to conduct multiple steps, when you can simply send a bundle right to your shopping cart and check. Your Account Center also lets you perform quick product searches and “comparison shop” by viewing side-by-side, detailed product descriptions before you even place an order. This takes the hassle out of downloading data from multiple manufacturer websites.
Contract Pricing — View Negotiated Contracts in Real-Time, Receive Bids Quickly If you need to make purchases based on a negotiated contract, your Account Center Website lets you search your approved contracts online. Region 4 ESC users can view all eligible contract pricing as they shop. Your Account Center will automatically provide you with your special pre-qualified pricing and discounts on tens of thousands of products. Authorized users can access contract and/or special pricing in real-time, as the site is constantly updated to reflect the latest status. Buyers from any location can view approved contract pricing to ensure this pricing structure holds true throughout the entire organization.
Order Center — Track Order Status and Purchase History Instantly This feature offers a full breadth of tools to track your order status, leases, purchasing history and financing options. Original invoices can be printed and you can view outstanding balances and invoices, credits, adjustments and/or payments. You can download your purchasing history in preferred time increments (such as month-to-date, last six months, prior year, etc.) in any number of formats. The system lets you automatically save this data in your spreadsheet or database applications. You can readily search your order, get your tracking number, check shipping status and request a Return Merchandise Authorization (RMA).
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 21 of 73 01/19/2021
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Online Quotes — Create, Review and Place Orders in Minutes You can review a quote online just moments after it is created by your Account Manager. Then it can be printed, forwarded to colleagues or managers for pre-authorization or converted to a live order. This feature also lets you create your own quote right from your shopping cart, in addition to viewing contracts, volume and bid pricing online.
Purchasing Authorization System (PAS) — Streamline Purchasing Approvals Your Account Center also automates your approval process. The Purchasing Authorization System (PAS) enables you to restrict your employees’ purchasing power and to automate required approvals before any order is placed. PAS bypasses the laborious step of having your purchasing administrator personally place each order. This process allows for multiple levels of approval, as well as multiple approval systems which can all function independently for the departments and locations involved with Region 4 ESC’s procurement process. This system also allows for reporting that is specific to orders which have moved through the requisition process setup through PAS. All reporting is as dynamic and editable as the other tools on your Account Center.
Catalogs and Custom Catalogs – Limit Product Purchase Rights Each Region 4 ESC catalog contains a name and a description; they are displayed by product category and show both CDW•G and manufacturer part numbers. There is a drop-down listing on the product search drill-down pages when you conduct a Department Search from the main page, or use the type in search feature on the top right side of the main site banner for your Account Center The catalog feature allows you to create customized catalogs. Customized catalogs can be used to limit the purchasing ability of your end-users according to Purchase History, Corporate Solutions, Contract(s), Manufacturer Part Number, the CDW•G EDC, and through the Search function. The same engine and keywords which drive the Search Engine are also available for you to search for product.
This allows you to refine items listed before making them a part of your custom catalog for one or multiple users. These rules can be used to add product to a catalog or exclude items from one as well. Once applied to a group or PAS workflow, they can really help control the spending habits of your end users and help keep your IT budget on only those items you have selected and approved.
Product Finders — Easily Find the Right Accessories and Supplies Account Center and CDW•G.com now offer Product Finders to make it even easier to find supplies for printers, fax machines, copiers, multi-functions and other devices. Region 4 ESC can also search for desktops and notebooks. Product finders guide you to the technology solutions that fit your needs and will even help find information for discontinued models. These Finders were designed to ensure compatibility for product categories including cables, desktops, ink and toner, memory, notebooks, power protection and cases and bags.
xv. Describe the Offeror’s safety record.
CDW’s safety mission statement: To provide the safest and most secure environment possible for CDW coworkers without hindering their creativity and productivity, enabling our customers to receive their product quicker, more efficiently, and with the highest quality possible.
C
DW-G has taken a very serious and considered approach to the current coronavirus pandemic, in compliance with all state and local guidance governing the facilities where we operate COVID-19 Response
In order to manage events such as the COVID-19 outbreak, appropriate response teams were created and consist of an Emergency Response Team (onsite management), a Business Continuity Team (IT,
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Facilities, Coworker Services & Security/Safety) and a Crisis Management Team (EC members). All three teams work closely with one another to ensure the safety of our coworkers is first and foremost during any infectious disease incident. Some of the tasks they follow include but are not limited to:
• Cleaning and sanitizing work areas
• Providing remote access for those coworkers unable to come to work, but are able to work from home
• Providing hand sanitizers at entrances and restroom areas • Providing hygiene reminder posters in break room and restroom areas • Communicating with coworkers through email or meetings • Recommending social distancing
• Providing a COVID-19 web site externally for our partners and coworkers, as well as on the C
DW•G intranet with facts and information, updated regularly • Working closely with health care providers, CDC, and the government for the latest information on v
accinations
• Because we value the safety of our customers and partners our coworkers were trained on the appr
opriate measures to take in order to safely engage in-person customer meetings CDW•G is concerned about any infectious disease outbreak and is dedicated to its coworkers, customers, and partners for having an adequate response plan.
We have a continually updated response to COVID-19 posted to our website for all our customers and partners: https://www.cdw.com/content/cdw/en/updates/cdw-response-to-covid-19.html CDW•G has also posted a number of valuable links to help coworkers keep up with the latest information regarding COVID-19 and other infectious diseases. Documents on FAQs, partner updates, health and safety fact sheets, emotional health resources, customer engagement, work from home resources are all provided on the CDW•G intranet.
Maintaining a Safe Work Environment
CDW strives to maintain a working environment, which provides for the safety and well-being of our coworkers, visitors, and surrounding community. CDW is also committed to comply with health and safety standards, which apply to its operations and activities. To meet these goals, a number of occupational health and safety programs and procedures have been developed and implemented. Collectively, these programs represent CDW’s efforts to minimize occupational injuries and illnesses, to protect environmental property and to reduce liability.
Regulations require that a comprehensive “Injury and Illness Prevention Program” be prepared and implemented. The CDW approach to preparing such a program has been to incorporate, to the degree practicable, existing hazard control programs and procedures.
The regulation requires specific program elements, including the designation of a responsible person and identification of a system for:
• C
ommunicating with coworkers on matters concerning safety and health; • Identifying, evaluating and reducing workplace hazards; • Implementing procedures for injury / illness investigation; • Mitigating hazards in the workplace;
• Training coworkers; and
• Maintaining records
A
comprehensive Injury and Illness Prevention Program (hereafter referred to as IIPP) has been prepared by the Global Security Safety and Business Continuity (GSSBC) Department for implementation at CDW. The CDW IIPP was designed to specifically address the regulatory
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requirements outlined above, and to function as an “umbrella” program which incorporates the elements of other occupational hazard control programs and procedures (e.g., Hazard Communication Program, Blood borne Pathogen Program, Lockout / Tagout Plan, etc.) It can be readily modified to integrate new or revised health and safety programs, including procedures required by new, pending or future legislation.
C
DW also follows an Accident Investigation Procedure: The manager at the location where the accident occurred will perform an accident investigation. The safety administrator is responsible for seeing that the accident investigation reports are being filled out completely, and that the recommendations are being addressed.
Managers will investigate all accidents, injuries, and occupational diseases using the following investigation procedures:
• Im
plement temporary control measures to prevent any further injuries. • Review the equipment, operations and processes to gain an understanding of the accident. • If the coworker requires medical treatment, ensure that they are treated and submit to a drug scr
een.
• Identify and interview each witness who might provide clues to the accident’s causes. • Investigate causal conditions, unsafe acts and make conclusions based on existing facts. • Complete a Safety Incident Report.
• Provide recommendations for corrective actions and indicate the need for additional safety training.
A
ccident investigation reports must be submitted to the Coworker Services Department within 24 hours of the accident.
C
DW•G has not received any OSHA citations in the last 5 years. x
vi. Provide any additional information relevant to this section.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 24 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
Omnia Partners Documents (Appendix D)
Supplier Response (3.0)
Supplier must supply the following information in order for the Principal Procurement Agency to determine Supplier’s qualifications to extend the resulting Master Agreement to Participating Public Agencies through OMNIA Partners.
Company (3.1)
A. Brief history and description of Supplier to include experience providing similar products and services.
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, the United Kingdom and Canada. A Fortune 500 company with multi-national capabilities, CDW was founded in 1984 and employs more than 10,000 coworkers. We have an expansive network of offices near major cities and a large team of field coworkers across the United States.
O
ur broad array of offerings ranges from discrete hardware and software products to integrated IT solutions such as mobility, security, data center optimization, cloud computing, virtualization and collaboration. We are technology “agnostic,” with a product portfolio that includes more than 100,000 products from more than 1,000 brands. We provide our products and solutions through our sales and service delivery teams, consisting of nearly 6,000 customer-facing coworkers, including more than 2,000 field sellers, highly skilled technology specialists and advanced service delivery engineers.
C
DW debuted on the Fortune 500 in 2001, at No. 435.
CDW’s rise in the rankings highlights its sustainable,
profitable growth over the years, from $4 billion in sales in 2001 to over $18 billion in 2019. CDW now ranks at
number 178 on the FORTUNE 500 list for 2020. CDW
ranks at No. 5 on CRN’s 2020 Solution Provider 500
list.
C
DW Government LLC is the wholly-owned subsidiary
of CDW LLC. Our customer base is quite diverse, ranging from state and local government, federal, healthcare, K-12 and higher education.
B. Tota
l number and location of sales persons employed by Supplier.
CDW currently employs 10,100 coworkers, which are located in offices, remote locations (such as at home), and in the field. Our offices are located throughout the US, UK, and Canada. In the United States there are 26 offices.
C. N
umber and location of support centers (if applicable) and location of corporate office.
CDW has 26 offices (please see the map above).
The location of our corporate office is: 230 North Milwaukee Avenue in Vernon Hills, Illinois.
D. A
nnual sales for the three previous fiscal years.
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As you can see from the graph below, CDW•G has realized consistent growth since 2001. Our sales for the last three years are as follows:
• 2017 - $14.8B
• 2018 - $16.2B
• 2019 - $18.0B
a
. Submit FEIN and Dunn & Bradstreet report.
Unfortunately, we cannot supply a Dun & Bradstreet report as it violates our contract with the company. OMNIA is able, alternately, to obtain a report for CDW•G from Dun & Bradstreet.
E
. Describe any green or environmental initiatives or policies.
We reuse, reduce, and recycle wherever possible and both our warehouses are certified by the ISO 14001:2015 Environmental Management System standard. The certification proves that we use 100% recyclable packing material for all our products, and that we set and achieve continual goals regarding the reduction of environmental impact. CDW holds BREEAM certification, too, which relates to the use of light dimming features, solar panels, and rain harvesting at CDW facilities. As well, we offer access to a Print Relief Program that helps our customers save forests by measuring paper consumption and automatically reforesting a company’s footprint. Finally, our carriers that deliver products to customers participate in the SmartWay Transport program. This program helps our customers like OMNIA Partners measure, benchmark, and improve freight transportation efficiency.
CDW’s Environmental Responsibility
CDW has long been conscious of our impact on the environment especially regarding our energy consumption, and we have taken significant steps to effectively manage our consumption of resources and lessen our environmental impact.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 26 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
For more information on the
beGreen program or CDW’s
sustainability efforts, please
email [email protected].
ISO 14001:2015 Certification
CDW has achieved certification to the ISO 14001:2015 Environmental Management System (EMS) standard. The certification has been awarded to CDW’s Vernon Hills, IL and Las Vegas, NV distribution centers and attached offices. CDW’s distribution centers use 100% recyclable packing material and shipping containers that also provide maximum protection for your IT assets. As part of our EMS, we conduct in-depth internal audits and self-assessments to support continual improvement. We review our significant environmental impacts each year and set targets to reduce them.
EPA Green Power Partnerships
CDW participates in the United States Environmental Protection Agency’s Green Power Partnership program.
beGREEN Program
CDW implemented a formal beGREEN program to foster a culture of environmental responsibility that encourages coworkers to reduce, reuse and recycle. CDW has recycling programs for paper, aluminum, glass, plastic, corrugate, batteries and wooden pallets. Our dedicated beGREEN staff continually looks for more ways to be environmentally responsible.
Please see Attachment A – Our Commitment to the Environment F. D
escribe any diversity programs or partners supplier does business with and how Participating Agencies may use diverse partners through the Master Agreement. Indicate how, if at all, pricing changes when using t
he diversity program. If there are any diversity programs, provide a list of diversity alliances and a copy of their certifications.
CDW•G Supplier Diversity program goals are to increase procurement opportunities for direct and indirect spending with small, minority-owned, women-owned, veteran-owned, disabled-owned and other small, disadvantaged businesses. The CDW•G philosophy on diversity extends beyond our coworkers, the customers we serve, and the communities we live in to include our valued supplier partnerships. Our commitment to strategically partner with qualified businesses enables CDW•G to continue to provide the best customer experience, while contributing to economic growth in diverse communities.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 27 of 73 01/19/2021
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Since 2007, CDW has been utilizing a vast national network of diverse OEMs, distributors, and service provider partners. Last year alone, we spent more than two billion dollars on subcontracts with our small and diverse partners that serve CDW customers like UC and OMNIA. These suppliers help our customers meet their diverse goals and needs.
• W
e currently feature over 1,100 diverse suppliers.
• In 2019, CDW became a member of the Billion Dollar Roundtable, joining an exclusive group of U.S.-based companies that have procured more than $1 billion annually from minority- and
wo
men-owned businesses on a Tier-I basis.
C
DW•G is continuously developing other MBE/WBE and SDVOB partnerships to meet customers’ needs. These relationships include but are not limited to product manufacturers, distributors, and service providers nationwide who support direct (Tier 1) and indirect (Tier 2) fulfilment through presales and service engagements. We recruit disadvantaged partners locally and regionally, since customer spending goals are tied to their local laws and usually require the partner to be certified within their city or state. These various engagement models allow participating agencies the choice to engage with the diverse partner that suits their technology needs and where the diverse partner’s business is best suited to provide support in the sales cycle. In this way, we differentiate ourselves from our competitors. We realize that each customer has unique targets that require a thoughtful and dynamic approach to strategic sourcing. Our Supplier Diversity program offers a broad and robust partner network to achieve this. Utilizing MWBE partners is part of CDW•G’s business strategy. Pricing should not be affected for OMNIA partner members using diverse suppliers on the proposed contract.
T
he following are just a few ways that CDW•G can support OMNIA Partners members in meeting their diverse supplier goals:
1. E
ducate users on CDW•G’s supplier diversity program and how to initiate a planning session.
2. Conduct customer-focused planning sessions with CDW•G Account Manager and supplier diversity program representative.
3. Utilize information gathered from planning sessions to develop custom plans to achieve c
ustomer goals around supplier diversity.
4. Perform ongoing engagement to adjust plans as necessary.
For more information on our supplier diversity program please see Attachment B - Supplier Diversity Economic Impact 2019.
In order to access our diverse supplier network, participating OMNIA Member agencies would reach out to their assigned CDW•G account representative.
G. I
ndicate if supplier holds any of the below certifications in any classified areas and include proof of such c
ertification in the response:
a. Minority Women Business Enterprise
☐ Yes ☒ No
If yes, list certifying agency:
b. Small Business Enterprise (SBE) or Disadvantaged Business Enterprise (DBE) ☐ Yes ☒ No
If yes, list certifying agency:
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c. Historically Underutilized Business (HUB)
☐ Yes ☒ No
If yes, list certifying agency:
d. Historically Underutilized Business Zone Enterprise (HUBZone) ☐ Yes ☒ No
If yes, list certifying agency:
e. Other recognized diversity certificate holder
☐ Yes ☒ No
If yes, list certifying agency:
H. Li
st any relationships with subcontractors or affiliates intended to be used when providing services and i
dentify if subcontractors meet minority-owned standards. If any, list which certifications subcontractors hold and certifying agency.
CDW•G provides a unique combination of both in-house resources and outsourced services from qualified subcontractors to assist with projects across a wide range of technologies and solutions. Whether members are looking for imaging, managed services, software migrations, maintenance or onsite installations, CDW•G can provide Region 4 ESC with the best possible resources to ensure maximum satisfaction and to save Region 4 ESC both time and money.
C
ommitment to Diversity
At the heart of every diverse business program is the drive to foster inclusivity for diverse communities and drive local economic growth. It’s a government’s commitment to strengthen civic engagement and level the playing field. CDW supports this effort, too. We launched our Supplier Diversity program in 2007 and have continued to increase our positive impact on diverse businesses since the program’s inception.
In 2019, CDW became a member of the Billion Dollar Roundtable (BDR), joining an exclusive group of U.S.-based companies that have procured more than $1 billion annually from minority- and women-owned businesses on a first-tier basis.
CDW not being a diverse prime has the privilege, opportunity and responsibility to partner with diverse suppliers and bring them with us to every opportunity.
Just like our customers, their procurement practices, and technology in general, our Supplier Diversity program is adaptive in order to accommodate the unique and changing needs of our customers. To bolster our support of any Region 4 ESC MWBE goals, CDW endeavors to work with our supplier diversity team and local partners to explore ways to grow our MWBE network.
Another important aspect of the CDW Supplier Diversity program is our support and participation in various organizations and events focused on developing relationships and business opportunities within diverse communities.
CDW is a National Corporate Member of the National Minority Supplier Development Council, Inc. and The Women’s Business Enterprise National Council. CDW supports other organizations, as well, which include:
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 29 of 73 01/19/2021
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• Chicago Minority Business Development Council, Inc.
• Women’s Business Development Center of Chicago
• Minority Business Development Agency of Chicago
• National Veteran Owned Business Association
• National Gay & Lesbian Chamber of Commerce
N
ot only does CDW contribute financially to these organizations, we also engage on advisory councils, attend and host events, and provide resources to support the organizations’ focus on continued growth and success.
I. D
escribe how supplier differentiates itself from its competitors.
Technology requires more than fulfillment – it warrants a vendor that provides superior products and a high-quality customer experience. A major priority in our IT initiatives is flexible, adaptive technology that can promote user needs in a secure fashion. It’s not enough to provide customers with access to product they want in a quick and efficient manner. Procurement officers need to understand their options and our customers need to know their products are securely sourced. Our position as a leading technology solutions provider with: expertise in web fulfillment and eProcurement, a dynamic pricing structure, mature logistics capabilities, secure and responsible sourcing processes, a fully-developed contract management department, and an in-depth marketing approach combine to create a procurement solution that no other vendor can offer.
W
eb Capabilities
Limited budgets and requirements for compliance among customers demand that certain features and functionality be inherent within an online marketplace. We understand these needs and we’ve incorporated them into our digital marketplace solution. For instance, many of the features that our competitors offer at a premium are offered standard through our online marketplace. Features such as competitive, best-value pricing, spend reporting, and account customization are built into our solution.
A
dditionally (as noted above), we offer customers access to our entire network of diverse suppliers, at no charge, to aid them in meeting requirements. Some marketplace vendors require a subscription just to identify these suppliers. However, we not only identify those currently in our network, we collaborate with users to deliver against their diversity spending targets.
A
gile Cost Model
At CDW•G, we have been pioneers in establishing and evangelizing the value of a dynamic pricing structure. We utilize our Nationally Advertised Price (NAP), a Verifiable Price Index, as the starting point in our price proposals. Our NAP dynamically updates and scales in accordance with market trends, competitor pricing benchmarks, and savings from bulk purchasing and stocked inventory. Our
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customers can be sure that the pricing quoted is the most up-to-date and competitive available on the market.
W
e believe that by receiving additional discounts off an already dynamic price index, OMNIA Partners will provide best value to eligible users. We choose to go above and beyond competitive market pricing for our customers by offering a pricing approach based on NAP. This approach to pricing combines the benefits of market-based pricing with those of a referenceable pricing structure. Customers have clear insight to their pricing while maximizing additional savings beyond the market price.
B
lended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the right products, at the right value, right when you need them. Many of our competitors rely on what we refer to as “virtual warehouses.” This occurs when a reseller is entirely reliant on their distribution and OEM partners for packaging and shipping customer solutions. This introduces extended lead times and uncertainty in sourcing and supply chain security. At CDW•G, we have blended the best of our OEM’s and distribution partners’ fulfillment capabilities with our own distribution centers to optimize quick and accurate fulfillment.
On
site Inventories
In fact, many technology manufacturers choose CDW•G as their primary reseller because of our vast large, on-hand inventories and effective inventory management procedures. CDW•G has two larges strategically located distribution centers controlled by a Warehouse Management System that ensures speed and accuracy throughout the order fulfillment and distribution processes. CDW•G’s marketing and purchasing departments continuously monitor trends within the IT industry to ensure that we are stocking the latest technology for immediate shipment. With our secure supply chain, we also take proactive measures to reduce the risk of obsolescence and other inventory discrepancies that contribute to increased costs.
S
trong Manufacturer and Distribution Partnerships
Our delivery model combines manufacturers, distribution channel partners and leading carriers to facilitate quick product turnaround. As one of the largest direct market resellers (more than 100,000 products from more than 1,000 name brand manufacturers). CDW•G has established very good working relationships with the major manufacturers in the technology industry. Our buying power attracts the industry’s top manufacturers, and their best prices and rebates.
To supplement our direct purchasing model, CDW•G has strong affiliations with principal channel distributors. We have partnered with numerous distributors to supplement our direct purchasing model.
They send us daily EDI downloads which provides visibility to inventory items and pricing broken down by local or remote facilities. Furthermore, our top three distribution partners provide real time inventory information which is subsequently available to members through our online catalog.
In-D
epth Marketing Approach
We also differentiate ourselves from our competitors through our in-depth marketing approach. We utilize an in-house marketing process based on strategy and we keep customer business outcomes in mind while we utilize our deeply rooted customer network as a function of our account management relationships. CDW•G will utilize a number of proven activities to publicize and promote this new agreement. Our live touch approach includes a proactive communication program, as well as both inside and field sales teams meeting with eligible users. Our customers rely on their account manager as an expert resource; this includes leveraging contracts. Most often, when a customer purchases from a specific contract, it is because of a direct suggestion from their account manager. CDW•G’s sales and
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marketing plan combines past CDW•G marketing successes with a strategy to effectively capture net new business. We leverage our reporting capabilities to determine potential target customers. After determining targets, CDW•G can then educate them on the benefits of the new contract and grow net- new business. Through this method, OMNIA Partners and CDW•G will gain traction with users faster than a supplier that does not have these existing relationships in place.
C
ontract Management
CDW•G is extremely dedicated to the quality and reliability of our procurement management process.
Some vendors, even large suppliers, do not have a team dedicated to managing their contracts.
Instead, these companies rely on the sales team to manage compliance issues and reporting. We can imagine that this results in delayed responses, unreliable support, and in worst cases, faulty reporting. A differentiator for CDW•G is our Program Management Department, a group of more than 100 coworkers devoted to the full scope of contractual sales, including managing contracts. Keeping our contract management within one group makes oversight and structured processes easy to implement. In turn, this eases oversight responsibilities to one central group and allows CDW•G to standardize our contract management processes and share best practices – in turn reducing risks and improving efficiencies.
With an average of over ten years of industry experience and active participation in National Contract Management Association, CDW•G program managers are qualified to advise and serve our customers at all stages of the contract process.
F
inally, here are additional highlights of our features and benefits:
Experienced account team supports your day-to-day IT needs, and also helps develop appr
opriate strategies for future product and service needs. Value-added presales consulting resources ensure solutions are tailored to meet your operational and budgetary requirements.
On-line procurement capabilities streamline and standardize purchasing as well as support flexible reporting and improved decision making.
J. Describe any present or past litigation, bankruptcy or reorganization involving supplier.
C
DW•G has not experienced bankruptcy or reorganization.
C
DW•G is not currently and has not been involved in litigation, which could impact our ability to provide products and services on this agreement.
K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not applicable; b. is not owned or operated by anyone who has been convicted of a felony; or c. is owned or operated by and individual(s) who has been convicted of a felony and provide the names and convictions.
CDW•G is a publicly held corporation, so this notification is not applicable.
L. Describe any debarment or suspension actions taken against supplier A
s of the date of this submittal, and for the prior five years, CDW•G certifies that to the best of its knowledge and belief, it has not been listed by any federal or state authority as debarred or suspended,
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where such debarment or suspension would have a material and adverse ability on our ability to perform hereunder.
Distribution, Logistics (3.2)
A. Each offeror awarded an item under this solicitation may offer their complete product and service offering/a balance of line. Describe the full line of products and services offered by supplier.
CDW•G’s complete portfolio of product offerings includes over 100,000+ products from more than 1,100 name brand manufacturers. For a listing of our OEM partners, please see Attachment C - Manufacturer Line Card.
Based on the strength of our success and our product portfolio, we can offer our customers the newest technologies, robust discounts, and focused OEM support unavailable with our competition. Additionally, as technology is constantly evolving, we are always on the lookout for new vendors and new technologies to add to our offerings.
CDW•G provides expert consulting, design, configuration, installation, and lifecycle management services. Our offerings are extremely comprehensive as follows:
OFFERINGS
PRODUCTS &
PARTNERSHIPS
100,000+ products from more than 1,100 vendors including Acer, Adobe, Cisco, Dell, EMC, HP, IBM, Lenovo, Microsoft, NetApp, and VMware
TECHNOLOGY
SERVICES
• e-Procurement integration
• Leasing services
• Managed services
• Pre-shipment configuration
• Professional services
• Warranty and maintenance
TOTAL
SOLUTIONS
• Cloud
• Collaboration
• Data center and networking
• Managed Print Services
• Point of Sale
• Security
• Software management
• Total Mobility Management
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 33 of 73 01/19/2021
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Professional Services
Our project managers and consultants work directly with you to design and implement every facet of your IT solution. After assessing your current environment and business objectives, they’ll produce a detailed project blueprint. Partnering with your existing staff, they'll oversee the full implementation of the solution. Then they'll QA it. And troubleshoot it. And lead an in-depth closeout meeting to make sure your team is ready to take the reins. Our end-to-end support ensures that your solution can do it all:
improve customer experience, increase efficiency and free up your team to focus on what really matters—your business.
Our IT consulting and professional services team — over 1,000 professionals strong — deploys out of 25 U.S. locations to deliver personal service that helps you understand and meet your business and technology needs. Maintaining top certifications from the likes of ITIL, HIPAA and Cisco, we have the expertise to roll out custom onsite and cloud solutions across diverse industries in the public and private sector.
1. Data Center Installation - Data center maintenance can quickly eat through your IT budget. Our data center upgrades can help you cut costs by replacing high-maintenanc e
har
dware with converged infrastructure and virtualized network and storage resources, on-premises or in the cloud.
2. Networking Services - With the proliferation of mobile devices and the Internet of Things, there's more traffic on your network than ever. Before you implement any new IT solution, our professional services team will assess the impact on your network bandwidth and recommend upgrades as needed.
3. Security Services- Security touches every layer of your network infrastructure and
r
equires a holistic defense strategy that aligns people, processes and policies. We pr
ioritize security in everything we do, but we also specialize in security assessments and overhauls to safeguard one of your most precious assets — your data.
4. Digital Workspace Services - As anytime, anywhere workplaces become the norm, your organization needs a control center for employee- and corporate-owned devices, as well as
tools for seamless collaboration. Our team will help you optimize your network for mobile workspaces and collaboration while prioritizing efficiency and security.
5. Cloud Services - Cloud applications reduce your dependence on high-maintenance hard
ware and help you mitigate risk by ensuring business continuity, fast disaster recovery and regulation compliance. Our IT consulting team can assess your needs and hel
p you select the right SaaS or IaaS apps and cloud solutions for your business.
6. IT Consulting Services- CDW’s Consultative Advisory Services can help your IT team prepare for the future. Our consultants have years of experience in IT direction, process improvement, governance and technology for cloud, IT operations and business continuity as well as mergers and acquisitions.
For more information please refer to:
https://www.cdw.com/content/services/professional-services/default.aspx
Presales Consulting Expertise
A unique advantage of CDW’s business model is that Region 4 ESC has access to an incomparable depth and breadth of value-added technical expertise. Your CDW Account Team includes highly trained presales specialists who are experts in areas of technology or for specific partner products. Your account manager engages these value-added resources to bring Region 4 ESC the best advice and
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technology solutions to meet your unique needs. Your account team coordinates meetings with Region 4 ESC and vendors to review future needs, standards, and roadmaps.
In addition, your account team has access to dedicated manufacturer representatives who are onsite at CDW’s sales offices to provide guidance and support
Technology Specialists
Our teams of technology specialists are highly trained and experienced in products and technologies including:
• Leasing and Finance
• Managed Print Services
• Mobility
• Networking
• P
ower and Cooling
• S
ecurity
• S
ervers and Storage
• S
oftware Licensing and Management
• Unified Communications/Collaboration
• Voice and Data
Presales Systems Engineers
CDW has a large team of more than 100 presales systems engineers who hold vendor-funded positions and provide presales support for that particular partner’s products. These experts assist with evaluating products based on your unique operational requirements and budgetary constraints. They review quotes for product compatibility, functionality, and compliance.
Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they design.
They assess your environment and work with your IT staff to design plans for solutions that boost productivity and improve operational efficiencies. They are extremely knowledgeable about the latest technologies and have important insight regarding the pros and cons of different solutions.
Onsite Vendor Representatives
CDW has manufacturer and software publisher representatives who are onsite at our sales offices to assist account managers and specialists with requests for technology roadmaps and other information, and to provide training on an ongoing basis. CDW’s strong relationships facilitate presales consultation and timely notification regarding product changes and products going “end of life.” Ongoing Customer Support
CDW strives to provide outstanding customer support and resolve issues quickly so your organization will maintain a high level of productivity. While your account manager can generally handle most issues and concerns, our Technical Support, Customer Relations, and Site Support staffs are available to help.
CDW-G has customer relations representatives who are available to resolve post-sales inquiries from 7:00 a.m. until 9:00 p.m. CT, Monday through Friday. We service customers through phone support, email, and live chat.
Excellence in customer service is a top priority for CDW-G. We have many quality controls and metrics in place to ensure high quality standards across the organization. We track and monitor a variety of service metrics and ratios daily to ensure that we provide continuous, high-quality customer service. We
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 35 of 73 01/19/2021
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make adjustments and evaluate process changes as needed when we see high volumes for particular types of issues.
B. D
escribe how supplier proposes to distribute the products/service nationwide. Include any states where products and services will not be offered under the Master Agreement, including U.S. Territories and O
utlying Areas.
We plan to offer IT goods and services to all areas noted in the OMNIA RFP Partners Advertising Compliance Requirement - Exhibit H. CDW•G serves the entire US (and Canada and the UK).
CDW has two large, strategically located distribution centers controlled by a state-of-the-art Warehouse Management System that ensures speed and accuracy throughout the order fulfillment and distribution processes. We have a 450,000-square-foot distribution center located at our headquarters in Vernon Hills, IL and a 513,000-square-foot distribution center located in North Las Vegas, Nevada. These locations facilitate quick distribution of products to our growing customer base throughout the country.
The Vernon Hills distribution center focuses on distributing products to customers east of the Mississippi River while the Las Vegas distribution center primarily serves the western part of the United States.
CDW holds of inventory, on
average, in our two CDW-owned
distribution centers that total almost
1M square feet. Our ISO 9001, 14001
and 28000 certified strategically
located distribution centers provide
speed, accuracy, and excellent
geographic coverage across the
United States. We have access to
more than 100,000 top brand-name
products from more than 1,000 leading
manufacturers.
Due to the size of our facilities that
span four levels of storage and three level picking modules, forklifts are required to stock and pick products as needed. Our product lineup includes desktops, notebooks, servers, peripherals, networking and communications equipment, software, accessories, plotters, network printers, desktop printers, and print supplies. CDW offers everything your IT operation could possibly need – from enterprise solutions to mouse pads.
We also have local distribution partners which can be utilized as necessary by OMNIA members. Some of these distributors have diverse certifications and can be accessed by OMNIA participating members.
C. Describe how Participating Agencies are ensured they will receive the Master Agreement pricing; include all distribution channels such as direct ordering, retail or in-store locations, through distributors, etc. Describe how Participating Agencies verify and audit pricing to ensure its compliance with the Master Agreement.
CDWG uses a hybrid distribution model including its 2 warehouses and variety of drop ship and distribution network to ensure delivery requirements.
R
egion 4 ESC Members can easily procure technology products and services at competitive discounts, CDW•G offers pricing in the same simplified, auditable model that members are familiar with on their current CDW•G agreements. CDWG Advertised pricing is publicly available 24/7 The CDW•G Program Management team uses custom contract management tools, which streamlines the process and
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D. I
dentify all other companies that will be involved in processing, handling or shipping the products/service to the
end user.
Distribution
Most of our IT products are processed and shipped from our two CDW warehouses described above.
These facilities have configuration capabilities such as asset tagging. We do contract with, as well, a network of fully vetted distributor partners for our customers to use as desired.
D
iverse Suppliers
Since 2007, CDW has been utilizing a network of OEMs, distributors, and service provider partners, which are comprised of small business and minority, women, veteran, and LGBQT- owned businesses.
These suppliers help our customers meet their diverse goals and needs.
S
hipment Carriers
CDW offer best in class freight solutions utilizing industry well known carriers such as FedEx Parcel, UPS Parcel, UPS Freight, FedEx Air Freight, CEVA LTL services (less than truckload) and local messenger services. All carriers are required to have the following:
• Un
iform Delivery Drivers
• On-line tracking
• P
erformance metrics that align with CDW’s requirements (on-time delivery and claims) • Logistics infrastructure to handle high volume shipper • Customer Service support 7 days a week, 24 hours a day • Required insurance coverage
• Statistical reporting to identify shipping characteristic changes • Security certifications such as TAPA (Technology Asset Protection Association), C-TPAT (Customs-Trade Partnership Against Terrorism)
• EDI capabilities – Tracking number and ASN updates
positions us to strictly adhere to the agreement. The Contract Editor tool is a major differentiator for CDW•G. It is a custom-built application that integrates with our internal tools to manage the following items:
Customer access to contract
Contract pricing
Contract shipping commitments
Contract fee compliance
The tool matches Region 4 ESC’s unique contract codes from a data pool of all CDW•G sales. We access this information to ensure pricing accuracy and timely report submission. Upon award, we will load the contract structure based on our product categories into our internal contract editor system which will then create a customer premium page with a distinct URL that will reflect the contracted price.
As with all of our contracts, the Region 4 ESC contract will be assigned a Program Management team led by a Program Manager who will ensure contract deliverables are met as well as maintain the correct contract price.
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• Ability to process quotes through high volume TMS (Transportation Management System) platform such as ConnectShip
C
arrier’s performance is monitored daily; each carrier receives a monthly report card that grades their performance based on key performance metrics that drive supply chain efficiency and the customer facing experience.
E
. Provide the number, size and location of Supplier’s distribution facilities, warehouses and retail network as applicable.
As noted above, CDW has two large strategically located distribution centers controlled by a state-of- the-art Warehouse Management System that ensures speed and accuracy throughout the order fulfillment and distribution processes. CDW has a 450,000-square-foot distribution center located at our headquarters in Vernon Hills, IL and a 513,000-square-foot distribution center located in North Las Vegas, Nevada. The Vernon Hills distribution center focuses on distributing products to customers east of the Mississippi River while the Las Vegas distribution center primarily serves the western part of the United States.
CDW holds $220M of inventory, on average, in our two CDW-owned distribution centers that total almost 1M square feet. Our ISO 9001, 14001 and 28000 certified strategically located distribution centers provide speed, accuracy, and excellent geographic coverage across the United States. We have access to more than 100,000 top brand-name products from more than 1,000 leading manufacturers.
CDW•G does not have a retail network.
Marketing and Sales (3.3)
A. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as supplier’s primary go to market strategy for P
ublic Agencies to supplier’s teams nationwide, to include, but not limited to:
i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days
ii. Training and education of Supplier’s national sales force with participation from the Supplier’s executive leadership, along with the OMNIA Partners team within first 90 days We maintain an ecosystem of coworkers committed to successfully managing all aspects of a contract through its entire lifecycle. From our executive leadership to contract management, our coworkers will collaborate to customize a detailed yet effective plan to launch and grow this contract. CDW•G has a successful contract launch history where we focus on five areas of the contract which are: Intake, Set- Up & Compliance, Education, Measure and Growth. By focusing on these areas specifically, we launch contracts to the CDW•G teams with the most powerful and applicable details to optimize the success of this new agreement.
We bring leaders from across our public sector teams together with OMNIA Partners multiple times a year to review contract initiatives, joint goals, and customer feedback. Our ongoing effort in specific target accounts help increase contract utilization and drive contract adoption amongst non- participating agencies. We meet monthly to review the current state of the business and execution of our growth and marketing strategies.
C
DW•G’s leadership team is securely behind the growth and strategy of this program nationwide.
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All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
Key members of the leadership team include:
David Hutchins, VP of Strategic Programs, leads the newly aligned Strategic Programs organization which includes functions of Pre-award Programs, Post- award Programs, Capture/Business Development and Pubic Sector Strategic Initiatives. Prior to this, David has held numerous sales leadership roles leading Federal, K-12, Higher Education, State & Local teams spanning nearly 27 years with CDW.
J
oe Simone, VP of Education Sales, is an executive sponsor of the contract. He continues to focus sales teams on the success of the contract, and continually collaborates with manufacturer partners, allowing CDW•G to provide the latest technology solutions to help further the mission of ‘the connected classroom’ across the nation.
C
hris Webb, Director of Capture, is also an executive sponsor for all OMNIA Partners agreements and is committed to the overall success of the CDW•G-OMNIA partnership. In his position, he is dedicated exclusively to our company’s contractual sales, and leads with the knowledge and experience in cooperative purchasing contracts.
W
e understand the pivotal role that launch implementation plays in the overall success of the contract.
Upon contract award, our executive sponsorship team will internally evangelize this agreement as a preferred contract vehicle for online, transactional IT purchases amongst our customers. Internal communication deliverables to be implemented within 10 days of contract award date include a companywide contract announcement email and a sales-specific announcement detailing contract benefits for online, transactional business.
T
o facilitate our growth strategy, CDW•G holds many public agreements, some with mandatory requirement within individual states. We cannot agree to market the OMNIA Partner’s contract as our primary public sector go-to-market strategy. We have however included a detailed marketing plan to drive contract awareness, adoption and success. Moreover, CDW•G has a proven record of winning and growing OMNIA agreements, and the resources needed to do so. OMNIA Partners has our commitment to do the same here.
T
raining and Education of CDW-G Sales Force with Our Executive Leadership and OMNIA Partners
CDW•G’s program management department is singularly devoted to managing contracts. Its responsibilities are separate from those held by account managers. Members of the program management department work full-time to maintain contract compliance and engage in contract
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administration, including contract launch. CDW•G invests in these resources based on our understanding that contracts are complex sets of commitments.
O
ur Program Management team has in-depth working knowledge of OMNIA Partners including the former cooperatives, National IPA and TCPN. They will collaborate with CDW•G’s marketing department to create awareness and training campaigns to enable our national sales force. He will work directly with our sales leadership and OMNIA Partners to develop and execute a training program for our sales force. Training content will cover contract scope and operations, growth strategy endorsed by executive leadership, and the contract benefits.
O
ur sellers will then be equipped with relevant collateral to communicate with customers. Curriculum development, trainings, and collateral creation will be completed within 90 days of contract award.
B. P
rovide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Public Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to i
nclude, but not limited to:
i. Creation and distribution of a co-branded press release to trade publications Just as our contract management team leads contract launch and maintenance requirements, our sales force upholds strategic relationships with current and potential OMNIA customers. These relationships uniquely position us to develop and deliver an awareness and growth campaign to members through a trusted advisor network. Our account teams have long-standing customer relationships in which they often become an extension of their customers’ IT and purchasing teams. Our account managers speak with their customers weekly, if not daily. As a result, our customers turn to their account managers for purchasing recommendations, including which contracts to leverage. Within 90 days of contract award, we will leverage this trusted advisor network and our marketing capabilities (e.g., customer-facing collateral, email campaigns, call campaigns, social media, etc.) to quickly and effectively alert registered and potential customers of the new contract and its benefits.
T
o successfully implement a marketing plan, marketers must first know their audience and how to access them. CDW•G partners with various trade publications to access our target customers.
Within 90 days of contract launch, our marketing team will work with OMNIA Partners to develop content to disseminate to customers. Below, we have outlined potential avenues in which we can access target customers.
P
ublications
CDW•G partners with industry experts to publish sector-specific online and hardcopy magazines for State (StateTech) shown in the graphic on the right, K-12 (EdTech Focus on K-12) and Higher Education (EdTech Focus on Higher Education). To successfully implement a marketing plan, marketers must understand their audience and how to access them, and these publications help reach our target customers. All of the aforementioned publications deliver relevant content via print, blog, video case studies, and e- newsletters on topics including classroom, cloud, data center, hardware, software, security and services.
A
dditional publications include:
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 40 of 73 01/19/2021
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• CoSN
• EdTech Magazine: Focus on Higher Ed
• EdTech Magazine: Focus on K-12 Education
• EDUCAUSE
• GovExec
• GovTech
• NASCIO
• NASTD
• StateTech Magazine
Advertisements and Cobranding
CDW•G works with internal and external marketing teams to profile CDW•G and partner delivered technology productions, solutions and services on customized flyers that are easily accessed electronically or printed to hand out.
C
ustom flyers are created for all CDW•G contracts. The example below is for a statewide hardware contract with the State of Utah for PC Stores and following CDW•G guidelines was designed to bring value to those new to CDW•G as well as long-time agency users and partners, with information that includes:
• Q
uantified examples of CDW•G’s experience and approach to serving OMNIA Partners; • Samplings of our breadth and depth of industry partnerships; • Contract specifics where customers can find CDW•G delivered solutions and services; and, • Contact details for account managers and account managers in the field.
W
e can do the same thing for OMNIA Partners on this proposed contract, should you so desire.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 41 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 42 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
Social Media
CDW•G meets our customers where they are on today’s
technology horizon. The CDW Social Squad, comprised of
employees educated on and active in social media, pushes customized content to and through social media outlets
including relevant articles, emerging technology news,
information on available contracts and upcoming events in customer-specific markets.
W
ith over 1,700 entries and counting across topics including Cloud, Data Center, Digital Workspace, Networking, Security, and Software, CDW’s Solutions Blog delivers evocative and relevant content.
Authored by our own subject matter experts, articles are written to help our customers navigate and digest the overwhelming amount of data that comes at them every day as they work to make better decisions for more effective and efficient solutions that meet their individual goals. ii. A
nnouncement, Master Agreement details and contact information published on the Supplier’s website within first 90 days
We will create a customized Premium Page so customers can easily shop for featured products. It will be active on the first day the contract goes live and feature co-branded material with your organization’s logo and message.
T
his website will include up-to-date pricing on all eligible products. Authorized users and administrators access the information they need when they need it and benefit from real-time updates to inventory and price.
T
he Website will become live reflecting the new award within hours (or a day or two at the most) from the date of award. We are prepared for an award, and there will not be any delay in our ability to stand up the contract and activate pricing on the website after award is made. iii. D e
sign, publication and distribution of co-branded marketing materials within first 90 days Our standard contract launch process includes developing collateral to promote contract awareness and education among internal and external stakeholders. Content will focus on the administrative and strategic value of utilizing this new agreement. Specifically, we will highlight the convenience of the online marketplaces, as well as the cost and time savings associated with consolidating transactional procurement needs by leveraging the new agreement.
P
ossible outlets to disseminate content include our internal Corporate Communications, our Public Sector Publications (State Tech & Ed Tech), a sales-led communications campaign, and social media. We use Twitter, Facebook, and LinkedIn as avenues for marketing, education, updates and general communication with customers. Active social media helps customers stay informed with links, posts and articles of interest in the way that they choose to receive information. As noted above, we also maintain an internal group that is focused on submitting and curating social media content called the Social Squad. It even has its own app available for Android. Social Squad members are encouraged to submit content on a number of topics, including industry news, products and deals, emerging technologies, product launches, featured partners, and more.
W
e are able and willing to participate in co-branding marketing opportunities with OMNIA. For instance, a combined OMNIA and vendor branding logo can be created to include in social media
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advertisements, the agreement’s customized Premium Page, customer-facing digital and print flyers and customer-facing emails.
U
pon contract award, we intend to conduct a collaborative kick-off meeting dedicated to developing our go-to-market strategy including the development and distribution of co-branded marketing materials within the first 90 days.
iv. C
ommitment to attendance and participation with OMNIA Partners at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplier-specific trade shows, conferences and meetings throughout the term of the
Master Agreement
CDW•G acknowledges and will employ all commercially reasonable efforts to attend and participate with OMNIA Partners at trade-shows and conferences throughout the term of the Master Agreement.
I
n 2020, CDW•G’s schedule includes over 100 regional and nearly as many national events including FETC, TCEA, ISTE, Educause, National Sheriffs Association as well as numerous in market events such as eRepublic Digital Government Summits and CDW•G hosted events.
I
n past years, we have attended many events in which we promoted the contract, including NIGP, NASPO, CAPPO, and FAPPO. We will continue this practice with the new agreement, as well. For 2020, we already committed to attend the OMNIA Partners Regional Connections Event in Philadelphia (but it has been cancelled due to COVID-19). v
. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by OMNIA Partners for partner suppliers. Booth space will be purchased and staffed by Supplier. In a
ddition, Supplier commits to provide reasonable assistance to the overall promotion and marketing e
fforts for the NIGP Annual Forum, as directed by OMNIA Partners.
CDW•G has enjoyed participating in the NIGP Annual Forum in past years and will continue to do so with commercially reasonable efforts. We believe in the mission to “develop, support and promote public procurement” and look forward to sharing our best practices with other non-competing OMNIA Partners vendors.
vi. D
esign and publication of national and regional advertising in trade publications throughout the term of the
Master Agreement
CDW•G will advertise the contract in our own highly viewed publications and our contract specific email campaign. We will continue to promote the contract via avenues such as our EdTech and StateTech publication sites.
vii. O
ngoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces, presentations, promotions, etc.)
CDW•G will market and promote the contract, through various avenues such as announcements in our publications, email campaigns, as well as on the contract's CDW•G premium page. We look forward to working with OMNIA Partners to develop our marketing strategies even further and propose a marketing strategy meeting to discuss a refreshed approached and specific goals/targets
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 44 of 73 01/19/2021
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for the new contract. Below is a sample of the ongoing email campaign we currently conduct for our OMNIA agreement.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 45 of 73 01/19/2021
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viii. Dedicated OMNIA Partners internet web-based homepage on Supplier’s website with:
• OMNIA Partners standard logo;
• Copy of original Request for Proposal;
• Copy of Master Agreement and amendments between Principal Procurement Agency and S
upplier;
• Summary of Products and pricing;
• Marketing Materials
• Electronic link to OMNIA Partners’ website including the online registration page; • A dedicated toll-free number and email address for OMNIA Partners Like we have done for other OMNIA contracts, we will create a Premium Page dedicated to the new contract. The page will include all contract documentation, marketing materials, products and pricing and relevant links.
C. D
escribe how Supplier will transition any existing Public Agency customers’ accounts to the Master Agreement available nationally through OMNIA Partners. Include a list of current cooperative contracts (regional and national) Supplier holds and describe how the Master Agreement will be positioned among the other cooperative agreements.
CDW•G currently holds a significant number of cooperative purchasing contracts including OMNIA Partners, Public Sector (formerly NIPA), Association of Educational Purchasing Agencies (AEPA), and Sourcewell (formerly NJPA). CDW•G is solutions-focused, vendor agnostic and provides consultation to assist our customers to select the contract best suited for their specific procurement needs.
F
or all of our national contracts, we have maintained the transparency of our contract portfolio to our customer and negotiated the removal of language such as “most favored customer” and requirements such as this.
C
DW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our portfolio of offerings. We have transitioned a number of customers and their solicitation opportunities to OMNIA Partners contracts, in the form of participating agreements. Moving forward, we will continue to loop new members in to the contract and sustain the growth.
D. A
cknowledge Supplier agrees to provide its logo(s) to OMNIA Partners and agrees to provide permission for reproduction of such logo in marketing communications and promotions. Acknowledge that use of OMNIA Partners logo will require permission for reproduction, as well.
CDW•G acknowledges and agrees to provide its logo(s) to OMNIA Partners and agrees to provide permission for reproduction of such logo in marketing communications and promotions. We additionally acknowledge that use of OMNIA Partners logo requires permission for reproduction, as well.
T
he core component of CDW•G’s brand identity is its corporate logo; therefore, we ask that you carefully consider the following guidelines when using it.
When using the CDW•G logo, you agree to the following:
1. You may use the logo(s) only in the exact form provided by CDW•G and only to accurately and ac
tively link from a website that is under your control to the home page of CDW.com (or another address provided by CDW•G) and for no other purpose.
2. You may not incorporate the logo(s) into any other logo or design.
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3. You may not to use the logo(s) in a way that suggests that you or your company or products are affiliated with CDW•G or its products or services in any way.
4. You may not display the logo(s) on any website that disparages CDW•G or its products or services, infringes any CDW•G intellectual property or other rights, or violates any law or regulation.
5. No other logo or design element should appear within 0.5 inches of the CDW•G logo.
6. You may not frame or alter the CDW•G website in any way.
7. At CDW•G’s direction, you will immediately remove the logo(s)
8. Your limited right to use the logo(s) does not constitute a grant of any other right or license. All other rights are reserved by CDW•G.
9. CDW•G disclaims all warranties, express and implied, regarding the logo(s), includin g
w
arranties against infringement. You agree to indemnify CDW•G from and against any and all claims and liabilities arising out of your use of the logo(s).
E
. Confirm Supplier will be proactive in direct sales of Supplier’s goods and services to Public Agencies nationwide and the timely follow up to leads established by OMNIA Partners. All sales materials are to use the OMNIA Partners logo. At a minimum, the Supplier’s sales initiatives should communicate:
i. Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency
ii. Best government pricing
iii. No cost to participate
iv. Non-exclusive
We are happy to create a contract announcement flyer with the new contract information. A sample from an existing agreement is included below. We will revise our marketing pieces to include a mutually agreeable message that best represents the value of the contract.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 47 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”). © CDW Government LLC 2021
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 48 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
F. Confirm Supplier will train its national sales force on the Master Agreement. At a minimum, sales training should include:
i. Key features of Master Agreement
ii. Working knowledge of the solicitation process
iii. Awareness of the range of Public Agencies that can utilize the Master Agreement through O
MNIA Partners
iv. Knowledge of benefits of the use of cooperative contracts CDW•G acknowledges and complies with the above requirement. CDW•G’s Program Management team will work directly with our sales leadership and OMNIA Partners. Our sellers will then be equipped with relevant collateral to communicate with customers. Curriculum development, trainings, and collateral creation will be completed within 90 days of contract award.
G. P
rovide the name, title, email and phone number for the person(s), who will be responsible for:
i. Executive Support
Name: David Hutchins
Title: VP, Strategic Programs
ii. M
arketing
iii. Sales
iv. S
ales Support
v. Fi
nancial Reporting
vi. Accounts Payable
We assign Accounts Payable personnel for each manufacturer, not per customer or per contract, contact details can be shared post award for a particular manufacturer if necessary
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 49 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
vii. Contracts
H. Des
cribe in detail how Supplier’s national sales force is structured, including contact information for the highest-level executive in charge of the sales team.
The CDW•G customer support models starts with our account managers. As part of the CDW Experience, we organize our sales force differently from other companies in order to best serve our customers. First, our account managers are trained to become experts within the segment they support such as K-12, Higher Education, State & Local government, Federal government and Healthcare. The advantage is that they can address the very specific needs of their unique customers. To further equip our account managers to support their customers, CDW•G divides the salesforce into distinct geographic regions to ensure that sellers are prepared to support the local landscape in a way that is unmatched by other vendors, both small local and national companies.
O
ur full listing of 25 U.S. sales offices is as follows, including a new location in the Nashville area, a 5,000-square-foot-office enabling us to better support OMNIA Partners members in Tennessee and the South: Chandler, AZ; Glendale, CA; Shelton, CT; Tampa, FL; Chicago, IL; Lincolnshire, IL; Vernon Hills, IL; Evansville, IN; Indianapolis, IN; Detroit, MI; Grand Rapids, MI; Minneapolis, MN; Las Vegas, NV; Cherry Hill, NJ; Eatontown, NJ; Cincinnati, OH; Cleveland, OH; Nashville, TN; Dallas, TX; Reston, VA; Bellevue, WA; Appleton, WI; Madison, WI; Milwaukee, WI; Wausau, WI.
E
ach member has a dedicated account manager who maintains overall responsibility for coordinating all CDW•G resources to achieve the highest standards of customer service. They are the first line of contact for orders, questions, and marketing implementation.
C
DW•G account managers, their supporting product specialists, and their sales managers understand the current technology trends and are specialized to only work with public-sector customers. This is one of the great benefits of partnering with CDW•G. OMNIA Partners members will have access to much more than a single resource; members will also have access to an entire sales and support team that are ready to address any member’s need. CDW•G, from the executive level down to your account manager, is focused on ensuring that OMNIA Partner’s members’ needs are consistently and satisfactorily met.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 50 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
T
o simplify the customer service process, we recommend OMNIA members bring any issues or inquiries to the attention of their dedicated account manager. Members’ CDW•G account managers are the center of their customer service and support experience. CDW•G account managers’ first step is always to listen. Then they evaluate and determine the best next steps. If the account manager cannot correct the issue, they will escalate it to their sales manager. If the sales manager cannot correct the issue, they will escalate it to the director. Escalation continues all the way up to the executive leader who oversees this contract, our Vice President of Education Sales, Joe Simone, and David Hutchins, respectively, until we provide a suitable solution to the performance issue. While this type of escalation is rare, we always work to sufficiently and expeditiously resolve any escalations. Usually, resolution to a challenge has a simple solution.
T
he beauty of this approach is that the customer does not have to manage the process, hunt down contacts or explain their issue many times over. They are kept in the loop on progress of the resolution, while their CDW•G team takes care of the rest. Because we designate an actual person and not a faceless inbox, they can reach out to their account manager whenever they feel necessary.
F
or mission critical issues, we follow the same path with expedited timelines. If problem resolution is specific to a coworker, such as performance of an account manager, the customer is encouraged to reach out to the coworker’s manager, who will then take the appropriate steps to address. Contact information for your account manager, sales manager and customer relations can all be found easily in your cdw.com account center.
A
follow-up step in our incident escalation process involves taking the incident resolution process one step further. Our sales teams work hand-in-hand with our Program Management team to ensure that for issues requiring significant escalation, we determine proactive measures to prevent the problem from recurring. We want to understand why a problem occurred and work to make sure it doesn’t happen again. This is one of the reasons we are consistently lauded for outstanding customer service.
B
eware of proposed incident escalation paths that go no further than issue resolution. Vendors that correct the problem but acknowledge it no further than incident escalation/resolution will be able to offer only temporary fixes. They won’t understand the causes of the failure to meet member expectations.
OMNIA can be confident in this contract’s level of Executive Sponsorship within CDW•G, as well.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 51 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
I. Explain in detail how the sales teams will work with the OMNIA Partners team to implement, grow and service the national program.
An OMNIA member’s first point of contact with CDW•G is their dedicated account manager. As such, we understand how critical it is for our account managers understand the scope and benefits of the OMNIA agreement. In conjunction with the technical trainings offered to our CDW•G account teams, our Program Management team will train our sales teams regarding the OMNIA agreement with CDW•G. The diverse nature of our training program gives each account team confidence to support OMNIA members through the entire sales cycle from project inception, purchase, solution deployment, and post-sale support. Our account teams clearly and concisely deliver the value of the OMNIA agreement to non-members helping to drive increased adoption and contract growth.
Ou
r customers are seeking a digital platform for quick and simple procurement of transactional items. Our account managers, across all segments and regions nationwide, will be poised and prepared to guide and educate members on this new procurement option.
T
enured CDW•G account managers are actively marketing the current City of Mesa OMNIA agreement to customers and are very familiar with its benefits, including product categories, administrative fee structure, and flexibility. While there will be subsequent trainings upon award, the Online Marketplace contract will easily be added to our account manager’s repertoire to become an arrow in their OMNIA quiver. The ramp up time for our account managers will be far quicker than account managers who lack such familiarity with OMNIA agreements.
I
n addition to our Account Managers, our Business Development team is actively engaged with OMNIA Regional Managers and leaders in Partner Development and Strategic Accounts to review the state of our joint business, develop growth goals and strategies and execute prescriptively to drive business the OMNIA Partners portfolio. This new contract will fit seamlessly into the overall program allowing us to quickly develop and expand contract usage utilizing a proven model.
I. E
xplain in detail how Supplier will manage the overall national program throughout the term of the Master Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account set-up, timely contract administration, etc.
As with all our contracts, the Online Marketplace contract will be assigned a Program Management team led by a Program Manager who will ensure contract compliance and administer contract procedures, including contract launch. The Program Manager regularly conducts self-audits to ensure pricing compliance and takes corrective action when needed.
U
pon award, your assigned Program Manager will work directly with OMNIA to stand-up all aspects of the new agreement within our system (e.g., member lists, pricing, reporting, fee schedules, and other compliance requirements). We will load the contract structure into our internal contract editor system, which will then create a customer premium page with a distinct URL that will reflect the contracted price. Once the structure is loaded, no additional manual intervention is needed to maintain it (this non- manual process only applies to catalog contract using CDW•G categories).
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 52 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
We also have processes in place to ensure that the contract prices proposed are maintained throughout the life of the contract. CDW•G will use automated internal systems as well as Program Management personnel to manage the proposed price structure.
A
fter contract launch, the Program Management team is responsible for adding new members to the contract by linking their account to the new contract. Contract stand-up also includes creation of internal and external resources to aid our customers and sales teams in transitioning to the new agreement.
O
ur ongoing marketing efforts will include the previously discussed topics – i.e. training, publications, attendance at events – to ensure this contract is continually being marketed from contract launch through completion.
J. State the amount of Supplier’s Public Agency sales for the previous fiscal year. Provide a list of Supplier’s top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each.
We don’t disclose customer financial information; however, the following are our 2019 top Public Agency NIPA/OMNIA Customers:
O
MNIA Partners and ESCR4 are in possession of the data we have submitted for sales reporting for all three of the current OMNIA Partners contracts that we hold, which together underscore to the very strong and impactful relationship that we have with both OMNIA Partners and the ESC Region 4 organization.
K. D
escribe Supplier’s information systems capabilities and limitations regarding order management thr
ough receipt of payment, including description of multiple platforms that may be used for any of the
se functions.
CDW•G offers our customers several paths to processing orders through an automated process. e
Commerce Platform – Web based
• Y
our customizable CDW•G web portal is available to authorized users 24 hours per day, provides real-time information, and facilitates researching, ordering and tracking pur
chases.
• Whether you are a first-time shopper or an existing customer of CDW•G, we can ensure y
our order routes to the appropriate account management team that supports the s
hopper’s entity, based on the contract being used.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 53 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
e
Procurement Platform – Punch Out Catalog
• As
a company, CDW•G is highly experienced in implementing B2B solutions. Since 2001,
we have integrated with over 9,000 entities (13,000 customers) and work with over 80 different marketplaces, ERPs and SRMs. Our in-house staff of over 200 IT personnel are dedicated solely to our web, internal, and e-commerce IT systems. Our mature e- procurement practice also means OMNIA Partners won’t have long to wait to begin using t
heir system. By integrating quicker than our competitors, CDW•G simplifies procurement for eProcurement customers by allowing them to buy IT the way they need based on t
heir specific requirements. CDW•G’s punch out offers the shopper dynamic price of
ferings, product information and availability while providing industry standard information back into our customers e-procurement platform and contract information.
CDW•G can support customers who wish to utilize the OMNIA Partners award(s) through an eP
rocurement platform.
A
pplication Programming Interface (API)
C
DW•G can review customer specific requests where order process automation is needed, but further customization is required. This process may include technologies such as JSON or SFTP but may be accommodated based upon the scope of the project.
L. P
rovide the Contract Sales (as defined in Section 10 of the OMNIA Partners Administration A
greement) that Supplier will guarantee each year under the Master Agreement for the initial three years of the Master Agreement (“Guaranteed Contract Sales”). $_______.00 in year one
$_______.00 in year two
$_______.00 in year three
To the
extent Supplier guarantees minimum Contract Sales, the administration fee shall be calculated based on the greater of the actual Contract Sales and the Guaranteed Contract Sales.
While we cannot provide guaranteed minimum contract sales, CDW•G has a proven record of winning and growing OMNIA agreements, and the resources needed to do so. OMNIA Partners has our commitment to do the same here.
M. E
ven though it is anticipated many Public Agencies will be able to utilize the Master Agreement w
ithout further formal solicitation, there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the Master Agreement.
i. Respond with Master Agreement pricing (Contract Sales reported to OMNIA Partners). ii. If competitive conditions require pricing lower than the standard Master Agreement not-to- exceed pricing, Supplier may respond with lower pricing through the Master Agreement. If S
upplier is awarded the contract, the sales are reported as Contract Sales to OMNIA Partners unde
r the Master Agreement.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 54 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
iii. Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to OMNIA Partners).
iv. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal.
Detail Supplier’s strategies under these options when responding to a solicitation.
A
s an impartial solutions provider, our first and primary goal is to serve the needs of the customer from a technology and procurement perspective. We act in a consultative, objective manner to aid customers in developing the procurement strategy to best fit their needs. In honoring this commitment, we have maintained the transparency of our contract portfolio to our customers and negotiated the removal of language such as “most favored customer” and other like requirements.
W
e commend OMNIA Partners in creating a contract vehicle to facilitate easy transactional buying at competitive pricing for its users. We certainly see the strategic fit this contract demonstrates within the public customer space and we will position this agreement when it best suits their procurement needs.
W
hen responding to a solicitation that directly disclaims to the terms and conditions of this Master Agreement, we will comply with all appropriate agreed upon contractual terms.
A
dditionally, please refer to the Terms and Conditions Exceptions form.
Marketing Plan
Internal Awareness
The first step in our awareness plan is to train our salesforce on the new agreement. Upon contract award, our executive sponsorship team will internally evangelize this agreement as a preferred contract vehicle for online, transactional IT purchases amongst our customers. Internal communication deliverables will be implemented within 10 days of contract award date, including a companywide contract announcement email and a sales-specific announcement detailing contract benefits. Sales enablement training will cover contract scope, membership and new contract requirements so that the account managers can not only inform their customers, but also help them to navigate the new landscape. Our sellers will then be equipped with relevant collateral to inform members.
External Awareness
As a part of this proposal, we will create customer-facing collateral for immediate distribution upon award. Collateral will communicate the benefits of purchasing through the agreement from us as well as showcase products, services, and solutions offered to customers. Our sales force will proactively communicate with customers immediately given their given their considerable familiarity with OMNIA Partners contracts and our robust customer network.
Target Identification
Accurate customer identification is at the core of an effective recruitment campaign. It allows us to align resources and marketing initiatives around those customers whose needs align with the benefits of the of the new agreement. We are consistently lauded for our comprehensive and accurate reporting. We have built specialized software to automate many aspects of the
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 55 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
reporting process so that data informs the way we do business, especially in contract promotion.
We will use our reporting capabilities to identify customers who can benefit from the new agreement (e.g., those consistently submitting transactional POs, those managing complex contracts for procurement fulfillment, etc.). Equipped with this information, we can ensure that we optimize our potential to grow the contract.
Expansion among Existing Customers
Strategic Alignment and Targeted Business Planning
We intend to leverage our data analytics and existing customer network to accelerate business through the new agreement. We will strategically align with customers to pinpoint those accounts with potential for growth. Specifically, we will examine accounts where we do not fulfill the majority of the company’s IT business. We will also consider customers who have not adopted an online marketplace solution as part of their procurement strategy. Resources will highlight how an online marketplace can promote efficiency and reduce administrative burden. For large target customers, we will develop a business plan that addresses their needs while leveraging the new agreement. Tactical areas of consideration will include eProcurement and web preferences, supplier diversity requirements, current and future IT projects, piggyback agreements with custom terms, co-branded marketing campaigns, and topical webinars.
Recruitment Campaign
Seller Enablement
Not only is our sales force well-versed in growing contracts but they are experienced in accelerating utilization of OMNIA Partners contracts. This also positions our sales force to focus their effort to onboarding new users. Upon contract award notification, we will roll-out a sales-led initiative centered around recruitment, sales-directed strategy sessions, ongoing enablement trainings and customer collateral. Our inside and field sales leadership will look to our reporting to identify customer categories and develop corresponding strategies.
C
ustomer Engagement
This entails a two-pronged approach in which we will launch a communications plan and leverage in-market events to interact with and educate potential customers. In 2020, we are scheduled to attend more than 100 regional and national events where our accounts teams can further propagate the new contract to members.(Some of these may be virtual or rescheduled due to COVID-19.) Content will focus on the administrative and strategic value of utilizing the contract.
S
pecifically, we will highlight the cost and time savings associated with the new agreement.
Social Media
Our marketing arm has many advanced tactics to reach OMNIA members. For one, we have a robust social media presence. We have an internal group that is focused on submitting and curating social media content called the Social Squad. It even has its own app available for Android. Social Squad members are encouraged to submit content on a number of topics, including our news, products and deals, emerging technologies, product launches, featured partners, and more. We are able to leverage our top influencers to disseminate information and draw attention to the Online Marketplace contract.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 56 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
National Presence
As part of the Experience, we organize our sales force differently from other companies in order to best serve our customers. First, our inside account managers and our field sellers are trained to become experts within the public sector segment they support – K-12, Higher Education, State & Local government, Federal government and Healthcare. The advantage is that they can address the very specific needs of their unique customers. To further equip our them to support their customers, we have divided the salesforce into distinct geographic regions to ensure that sellers are prepared to support the local landscape in a way that is unmatched by other vendors, both small local and national companies. We also have an extensive coworker presence throughout the United States as demonstrated below.
O
ur full listing of 25 U.S. sales offices is as follows, including a new location in the Nashville area, a 5,000-square-foot-office enabling us to better support OMNIA Partners members in Tennessee and the South: Chandler, AZ; Glendale, CA; Shelton, CT; Tampa, FL; Chicago, IL; Lincolnshire, IL; Vernon Hills, IL; Evansville, IN; Indianapolis, IN; Detroit, MI; Grand Rapids, MI; Minneapolis, MN; Las Vegas, NV; Cherry Hill, NJ; Eatontown, NJ; Cincinnati, OH; Cleveland, OH; Nashville, TN; Dallas, TX; Reston, VA; Bellevue, WA; Appleton, WI; Madison, WI; Milwaukee, WI; Wausau, WI.
Logi
stics & Performance Metrics to Support Nationwide Contract
Requirements for National Cooperative Contract
EXHIBIT F
FEDERAL FUNDS CERTIFICATIONS
FEDERAL CERTIFICATIONS
ADDENDUM FOR AGREEMENT FUNDED BY U.S. FEDERAL GRANT
TO WHO
M IT MAY CONCERN:
P
articipating Agencies may elect to use federal funds to purchase under the Master Agreement. This form should be completed and returned.
DEFINITIONS
Contract means a legal instrument by which a non–Federal entity purchases property or services needed to carry out the project or program under a Federal award. The term as used in this part does not include a legal instrument, even if the non–Federal entity considers it a contract, when the substance of the transaction meets the definition of a Federal award or subaward C
ontractor means an entity that receives a contract as defined in Contract.
C
ooperative agreement means a legal instrument of financial assistance between a Federal awarding agency or pass -through entity and a non–Federal entity that, consistent with 31 U.S.C. 6302– 6305:
(a) I
s used to enter into a relationship the principal purpose of which is to transfer anything of value from the Federal awarding agency or pass-through entity to the non –Federal entity to carry out a public purpose authorized by a law of th e U
nited States (see 31 U.S.C. 6101(3)); and not to acquire property or services for the Federal government or pass-through entity's direct benefit or use;
(b) Is distinguished from a grant in that it provides for substantial involvement between the Federal awarding agency or pass-through entity and the non –Federal entity in carrying out the activity contemplated by the Federal award. (c) The term does not include:
(1) A cooperative research and development agreement as defined in 15 U.S.C. 3710a; or (2)
A
n agreement that provides only:
(i) Direct United States Government cash assistance to an individual; (ii) A
subsidy;
(iii) A
loan;
(iv) A loan guarantee; or
(v)
I
nsurance.
F
ederal awarding agency means the Federal agency that provides a Federal award direc tly to a non–Federal entity F
ederal award has the meaning, depending on the context, in either paragraph (a) or (b) of this section:
(a)(1) The Federal financial assistance that a non– Federal entity receives directly from a Federal awarding agency or indirectly from a pass -through entity, as described in § 200.101 Applicability; or (2) T
he cost -reimbursement contract under the Federal Acquisition Regulations that a non– Federal entity receives directly from a Federal awarding agency or indirectly from a pa ss-through entity, as described i n § 200
.101 Applicability.
(b) T
he instrument setting forth the terms and conditions. The instrument is the grant agreement, cooperative agreement, other agreement for assistance covered in paragraph (b) of § 200.40 Federal financial assistance, or the cost - reimbursement contract awarded under the Federal Acquisition Regulations. (c)
F
ederal award does not include other contracts that a Federal agency uses to buy goods or services from a contractor or a contract to operate Federal government owned, contractor operated facilities (GOCOs). (d) See also definitions of Federal financial assistance, grant agreement, and cooperative agreement.
N
on–Federal entity means a state, local government, Indian tribe, institution of higher education (IHE), or nonprofit organization that carries out a Federal award as a recipient or subrecipient.
N
onprofit organization means any corporation, trust, association, cooperative, or other organization, not including IHEs, that:
(a) I
s operated primarily for scientific, educational, service, charitable, or similar purposes in the public interest; (b) Is not organized primarily for profit; and
Version September 29, 2020
(c) Uses net proceeds to maintain, improve, or expand the operations of the organization.
Obl
igations means, when used in connection with a non –Federal entity's utilization of funds under a Federal award, orders placed for property and services, contracts and subawards made, and similar transactions during a given period that require payment by the non–Federal entity during the same or a future period.
Pa
ss-through entity means a non–Federal entity that provides a subaward to a subrecipient to carry out part of a Federal program.
R
ecipient means a non –Federal entity that receives a Federal award directly from a Federal awarding agency to carry out an activity under a Federal program. The term recipient does not include subrecipients.
Si
mplified acquisition threshold means the dollar amount below which a non –Federal entity may purchase property or services using small purchase methods. Non–Federal entities adopt small purchase procedures in order to expedite the purchase of items costing less than the simplified acquisition threshold. The simplified acquisition threshold is set by the Federal Acquisition Regulation at 48 CFR Subpart 2.1 (Definitions) and in accordance with 41 U.S.C. 1908. As of the publication of this part, the simplified acquisition threshold is $ 250,000, but this threshold is periodically adjusted for inflation. (Also see definition of § 200.67 Micro - purchase.)
S
ubaward means an award provided by a pass -through entity to a subrecipient for the subrecipient to carry out part of a Federal award received by the pass -through entity. It does not include payments to a contractor or payments to an individual that is a beneficiary of a Federal program. A subaward may be provided through any form of legal agreement, including an agreement that the pass-through entity considers a contract.
S
ubrecipient means a non– Federal entity that receives a subaward from a pass -through entity to carry out part of a Federal program; but does not include an individual that is a beneficiary of such program. A subrecipient may also be a recipient of other Federal awards directly from a Federal awarding agency.
T
ermination means the ending of a Federal award, in whole or in part at any time prior to the planned end of period of performance.
The
following certifications and pr ovisions may be req uired and ap ply when Participating Agency expends federal funds for any purchase resulting from this procurement process. Pursuant to 2 C.F.R. § 200.326, all contracts, including small purchases, awarded by the Participating Agency and the Participating Agency’s subcontractors shall contain the procurement provisions of Appendix II to Part 200, as applicable.
APPENDIX II TO 2 CFR PART 200
(A) Contracts for more than the simplified acquisition threshold currently set at $250,000, which is the inflation adjusted am
ount determined by the Civilian Agency Acquisition Council and the Defense Acquisition Regulations Council (Councils) as a uthorized by 41 U.S.C. 1908, must a ddress a dministrative, c ontractual, or leg al remed ies in instance s w here contractors violate or breach contract terms, and provide for such sanctions and penalties as appropriate.
Pursuant to Federal Rule (A) above, when a Participating Agency expends federal funds, the Participating Agency reserves all rights and privileges under the applicable laws and regulations with respect to this procurement in the event of breach of contract by either party.
Does offeror agree? YES Initials of Authorized Representative of offeror (B) Termination for c ause and for c onvenience by the gra ntee or s ubgrantee in cluding the ma nner by wh ich it will b e eff
ected and the basis for settlement. (All contracts in excess of $10,000) Pursuant to Federal Rule (B) above, when a Participating Agency expends federal funds, the Participating Agency reserves the right to immediately terminate any a greement in excess of $10,000 resulting from this procurement process in the event of a breach or default of the agreement by Offeror as detailed in the terms of the contract.
Does offeror agree? YES Initials of Authorized Representative of offeror (C) Equal E mployment O pportunity. Except as otherwise pro vided u nder 41 CFR Part 60, all c ontracts that meet th e d
efinition of “feder ally assisted construction contract” in 41 CFR Part 60- 1.3 must include the equal opportunity clause p
rovided under 41 CFR 60- 1.4(b), in accordan ce with Exec utive Order 11246, “Equal Employment Oppor tunity” (30 CF R 12319, 12935, 3 CFR Part, 1964-19 65 Comp., p. 339), as amended by Exec utive Order 11375, “Amending Executive Order 11246 Relating to E qual E mployment Opportunity,” and i mplementing regulations at 41 CFR part 60, “Office of Feder al C
ontract Compliance Programs, Equal Employment Opportunity, Department of Labor.”
Version September 29, 2020
Pursuant to Feder al Rule (C) above, when a Participating Agency expends federal funds on a ny fed erally assisted constr uction contract, the equal opportunity clause is incorporated by reference herein.
Does offeror agree to abide by the above? YES Initials of Authorized Representative of offeror (D
) Davis-Bacon Ac t, as ame nded ( 40 U.S.C. 3141-314 8). Wh en re quired by Feder al pr ogram legislation, all prim e con
struction c ontracts in exce ss of $2 ,000 awarded by non-Federal e ntities must in clude a pro vision for c ompliance wi
th the Davis-Bacon Act (40 U.S.C. 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 CFR Part 5, “La bor Sta ndards Provisions Ap plicable to Contracts Covering Feder ally Financed and Assisted Construction”). In accordan ce with the statute, contractors must be re quired to p ay wages to labor ers and mechanics at a rate not less th an the prev ailing wag es specif ied in a wage determination made by the Secretary of La bor. In addition, contractors must be required to pay wages not less than once a week. The non-Federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a co ntract or s ubcontract must be co nditioned upon the acc eptance of the wage determ ination. The non - Federal entity must re port all suspe cted or report ed violations to the Feder al awarding agency. The cont racts must also i nclude a provision for comp liance with the Copeland “Anti- Kickback” Act ( 40 U.S.C. 314 5), as supp lemented by Department of Labor regulations (29 CFR Part 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Gra nts from the United States”). The Act pro vides that each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up an y part of the c ompensation to wh ich he or sh e is otherwise entitled. The non -Federal e ntity mu st report all suspected or reported violations to the Federal awarding agency.
Purs uant to Feder al Rule ( D) ab ove, when a Participating Agency expends federal funds d uring the term of an award for all contracts and subgrants for construction or repair, offeror will be in compliance with all applicable Davis-Bacon Act provisions.
Does offeror agree? YES Initials of Authorized Representative of offeror (E) Contract Work Hours and Safety Sta ndards Act (40 U.S.C. 3701-370 8). Where applicable, all contracts awarded by the non-Federal entity in excess of $100 ,000 that involve the e mployment of me chanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractor must be re quired to compute the wages of every me chanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is perm issible provided that the worker is compensated at a rate of not less than one and a h alf times the basic rate of p ay for all hours worked in excess of
40 hours in the work week. The requirements o f 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily avail able on the open market, or contracts for transportation or transmission of intelligence.
Pursuant to Feder al Rule (E) above, when a Participating Agency expends federal funds, offeror cer tifies that offeror will be in compliance with all applicable provisions of the Contract Work Hours and S afety Standards Act during the term of an award for all contracts by Participating Agency resulting from this procurement process.
Does offeror agree? YES Initials of Authorized Representative of offeror (F) Rights to Inv entions Made Under a Contract or Agreement. If the Feder al award me ets the definition of “fund ing a
greement” under 37 CFR §401 .2 ( a) and the recip ient or s ubrecipient wish es to e nter i nto a c ontract with a sm all bu
siness firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or resear ch work under that “funding agre ement,” the recip ient or subrecipient mus t comply with the requirements of 37 CFR Part 401, “Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and an y implementing regulations issued by the awarding agency.
Pursuant to Federal Rule (F) above, when federal funds are expended by Participating Agency, the offeror certifies that during the term of an award for all contracts by Participating Agency resulting from this procurement process, the offeror agrees to comply with all applicable requirements as referenced in Federal Rule (F) above.
Does offeror agree? YES Initials of Authorized Representative of offeror (G) Clean Air Act (42 U.S.C. 7401-7671q.) and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387), as amended— Contracts and subgrants of amounts in excess of $150,000 must contain a provision that requires the non - Federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. 1251- 1387). Violations must be re ported to the Federal awarding agen cy and the Regional O ffice of the Environmental Protection Agency (EPA)
Version September 29, 2020
Pursuant to Federal Rule (G) above, when federal funds are expended by Participating Agency, the offeror certifies that during the term of an award for all contracts by Participating Agency member r esulting from this procurement process, the offeror a grees to comply with all applicable requirements as referenced in Federal Rule (G) above.
Does offeror agree? YES Initials of Authorized Representative of offeror (H) Debarment and Suspen sion (Executive Orders 125 49 and 12689)—A c ontract award (see 2 CFR 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the Executive Office of the President Office of Management and Budget (OMB) guidelines at 2 CFR 180 that i mplement Executive Orders 12549 (3 CFR part 19 86 Comp., p. 18 9) an d 12689 (3 CFR part 19 89 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as
parties declared ineligible under statutory or regulatory authority other than Executive Order 12549.
Pursuant to Federal Rule (H) above, when federal funds are expend ed by Participating Agency, the offeror certifies that during the term of an award for all contracts by Participating Agency resulting from this procurement process, the offeror certifies that neither it n or its pr incipals is pr esently deba rred, suspended, proposed f or deba rment, declared ineligible, or voluntarily ex cluded f rom participation by any federal department or agency. If at any time during the term of an award the offeror or its principals becomes debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency, the offeror will notify the Participating Agency.
Does offeror agree? YES Initials of Authorized Representative of offeror (I) Byrd Anti-Lobbying Amendment ( 31 U.S.C. 1352)— Contractors that a pply or b id for an award exceeding $100 ,000 must file the requ ired c
ertification. Each tier certifies to the tier above that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or e mployee of Congress, or an e mployee of a me mber of Congress in connection with obtaining any Feder al c ontract, grant or any other award cover ed by 31 U.S.C. 1352. Each t ier must also disclose any lobbying with non-Federal funds that takes p lace in connection with obt aining any Feder al award. Such disclosures are forwarded from tier to tier up to the non-Federal award.
Pursuant to Federal Rule (I) above, when federal funds are expended by Participating Agency, the offeror certifies that during the term and after the awarded term of an award for all contracts by Participating Agency resulting from this procurement process, the offeror certifies that it is in compliance with all applicable provisions of the Byrd A nti-Lobbying Amendment (31 U.S.C. 1352). T he undersigned further certifies that:
(1) No Federal appropriated funds have been paid or will be paid for on behalf of the undersigned, to any person for influencing or attempting to influence an officer or em ployee of any agency, a Member of Congress, an officer or employee of congress, or an employee of a Member of Congress in connection with the awarding of a Federal contract, the making of a Federal grant, the making of a Federal loan, the entering into a cooperative agreement, and the extension, continuation, renewal, amendment, or modification of a Feder al contract, grant, loan, or cooperative agreement. (2) If any funds other than Feder al appro priated funds have be en pa id or will be pa id to any person for influencing or attempting to influence an officer or em ployee of any agency, a Member of Congress, an officer or employee of congress, or an employee of a Member of Congress in connection with this Federal grant or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, “Disclosure Form to Report Lobbying”, in accordance with its instructions. (3) The undersigned shall require that the language of this certification be included in the award documents for all covered sub- awards exceeding $100,000 in Federal funds at all appropriate tiers and that all subrecipients shall certify and disclose accordingly.
Does offeror agree? YES Initials of Authorized Representative of offeror
RECORD RETENTION REQUIREMENTS FOR CONTRACTS INVOLVING FEDERAL FUNDS When federal funds are expended by Participating Agency for any contract resulting from this procurement process, offeror certifies that it wi ll comply with the record r etention requirements detailed in 2 CFR § 200 .333. The offeror further certifies that offeror will retain all records as req uired by 2 CFR § 20 0.333 for a p eriod of three ye ars after gran tees or subgrantees subm it final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed.
Does offeror agree? YES Initials of Authorized Representative of offeror
CERTIFICATION OF COMPLIANCE WITH THE ENERGY POLICY AND CONSERVATION ACT When Participating Agency expends federal funds for any contract resulting from this procuremen t process, offeror certifies that it will com ply with the manda tory stand ards an d p olicies r elating to ener gy efficiency which are contained in the s tate ener gy conservation plan issued in compliance with the Energy Policy and Conservation Act (42 U.S.C. 6321 et seq.; 49 C.F.R. Part 18).
Version September 29, 2020
Does offeror agree? YES Initials of Authorized Representative of offeror
CERTIFICATION OF COMPLIANCE WITH BUY AMERICA PROVISIONS To the extent purchases are made with Federal Highway Administration, Federal Railroad Administration, or Federal Transit Administration funds, offeror certifies that its products comply with all applicable provisions of the Buy America Act and agrees to provide such certification or applicable waiver with respect to specific products to any Participating Agency upon request.
Purchases made in accordance with the Buy America Act must still follow the applicable procurement rules calling for free and open competition.
Does offeror agree? YES Initials of Authorized Representative of offeror CERTIFICATION OF ACCESS TO RECORDS – 2 C.F.R. § 200.336 Offeror agrees that the Inspector General of the Agency or any of their duly authorized representatives shall have access to any documents, papers, or other records of offeror that are p ertinent to offeror’s discharge of its obligations under the Contract for the purpose of ma king au dits, exam inations, excerpts, and tran scriptions. T he rig ht also includes timely an d reasonable access to offeror’s personnel for the purpose of interview and discussion relating to such documents.
Does offeror agree? YES Initials of Authorized Representative of offeror
CERTIFICATION OF APPLICABILITY TO SUBCONTRACTORS
Offeror agrees that all contracts it awards pursuant to the Contract shall be bound by the foregoing terms and conditions.
Does offeror agree? YES Initials of Authorized Representative of offeror Off
eror agrees to comply with all federal, state, and local laws, rules, regulations and ordinances, as applicable. It is further acknowledged that offeror certifies compliance with all provisions, laws, acts, regulations, etc. as specifically noted above.
Offero
r’s Name: ____________________________________________________________________________________________ Addres
s, City, State, and Zip Code: _____________________________________________________________________________ Phone Number:___________________________________ F ax Number: ______________________________________ Print
ed Name and Title of Authorized Representative:______________________________________________________________________ Email Address: ____________________________________________________________________________________________ Signatur
e of Authorized Representative: ____________________________________Date: _____________________________ CDW Government LLC
230 N. Milwaukee Ave, Vernon Hills
847.371.5800 847.465.6800
David Hutchins, Vice President Strategic Programs
[email protected]
01/15/2021
Version September 29, 2020
E
XHIBIT G
NEW JERSEY BUSINESS COMPLIANCE
NEW
JERSEY BUSINESS COMPLIANCE
S
uppliers intending to do business in the State of New Jersey must comply with policies and procedures required under New Jersey statues. All offerors submitting proposals must complete the following forms specific to the State of New Jersey. Completed forms should be submitted with the offeror’s response to the RFP. Failure to complete the New Jersey packet will impact OMNIA Partners’ ability to promote the Master Agreement in the State of New Jersey.
DOC
#1 Statement of Ownership Disclosure
DOC #2 Non-Collusion Affidavit
DOC #3 Affirmative Action Affidavit
DOC #4 Political Contribution Disclosure Form
DOC #5 Stockholder Disclosure Certification
DOC #6 Certification of Non-Involvement in Prohibited Activities in Iran DOC #7 New Jersey Business Registration Certificate
DOC #8 EEOAA Evidence
DOC #9 McBride-Principles
Ne
w Jersey suppliers are required to comply with the following New Jersey statutes when applicable:
• all a
nti-discrimination laws, including those contained in N.J.S.A. 10:2-1 through N.J.S.A. 10:2-14, N.J.S.A. 10:5-1, and N.J.S.A. 10:5-31 through 10:5-38; • P
revailing Wage Act, N.J.S.A. 34:11-56.26, for all contracts within the contemplation of the Act;
• P
ublic Works Contractor Registration Act, N.J.S.A. 34:11-56.26; and • B
id and Performance Security, as required by the applicable municipal or state statutes.
Du
e to COVID-19, documents requiring a notary seal may be obtained later upon request
Version September 29, 2020
DOC #1
STATEMENT OF OWNERSHIP DISCLOSURE
N.J.S.A. 52:25-24.2 (P.L. 1977, c.33, as amended by P.L. 2016, c.43) This statement shall be completed, certified to, and included with all bid and proposal submissions.
Failure to submit the required information is cause for automatic rejection of the bid or proposal.
Name of Organization:_______________________________________________________ Organization Address:_______________________________________________________ Part I Check the box that represents the type of business organization:
Sole Proprietorship (skip Parts II and III, execute certification in Part IV) Non-Profit Corporation (skip Parts II and III, execute certification in Part IV) For-Profit Corporation (any type) Limited Liability Company (LLC) Partnership Limited Partnership Limited Liability Partnership (LLP) Part II
The list below contains the names and addresses of all stockholders in the corporation who own 10 percent or more of its stock, of any class, or of all individual partners in the partnership who own a 10 percent or greater interest therein, or of all members in the limited liability company who own a 10 percent or greater interest therein, as the case may be. (COMPLETE THE LIST BELOW IN THIS SECTION) OR
No one stockholder in the corporation owns 10 percent or more of its stock, of any class, or no individual partner in the partnership owns a 10 percent or greater interest therein, or no member in the limited liability company owns a 10 percent or greater interest therein, as the case may be. (SKIP TO PART IV) (Please attach additional sheets if more space is needed):
Name of Individual or Business Entity Home Address (for Individuals) or Business Address CDW Government LLC
230 N. Milwaukee Ave, Vernon Hills, IL 60061
Other (be specific): _ __________________
X
X
Version September 29, 2020
Part III DISCLOSURE OF 10% OR GREATER OWNERSHIP IN THE STOCKHOLDERS,
PARTNERS OR LLC MEMBERS LISTED IN PART II
If a bidder has a direct or indirect parent entity which is publicly traded, and any person holds a 10 percent or greater beneficial interest in the publicly traded parent entity as of the last annual federal Security and Exchange Commission (SEC) or foreign equivalent filing, ownership disclosure can be met by providing links to the website(s) containing the last annual filing(s) with the federal Securities and Exchange Commission (or foreign equivalent) that contain the name and address of each person holding a 10% or greater beneficial interest in the publicly traded parent entity, along with the relevant page numbers of the filing(s) that contain the information on each such person. Attach additional sheets if more space is needed.
Website (URL) containing the last annual SEC (or foreign equivalent) filing Page #’s Please list the names and addresses of each stockholder, partner or member owning a 10 percent or greater interest in any corresponding corporation, partnership and/or limited liability company (LLC) listed in Part II other than for any publicly traded parent entities referenced above. The disclosure shall be continued until names and addresses of every noncorporate stockholder, and individual partner, and member exceeding the 10 percent ownership criteria established pursuant to N.J.S.A. 52:25-24.2 has been listed. Attach additional sheets if more space is needed.
Stockholder/Partner/Member and Corresponding
Entity Listed in Part II
Home Address (for Individuals) or Business Address
Part IV Certification
I, being duly sworn upon my oath, hereby represent that the foregoing information and any attachments thereto to the best of my knowledge are true and complete. I acknowledge: that I am authorized to execute this certification on behalf of the bidder/proposer; that the <name of contracting unit> is relying on the information contained herein and that I am under a continuing obligation from the date of this certification through the completion of any contracts with <type of contracting unit> to notify the <type of contracting unit> in writing of any changes to the information contained herein; that I am aware that it is a criminal offense to make a false statement or misrepresentation in this certification, and if I do so, I am subject to criminal prosecution under the law and that it will constitute a material breach of my agreement(s) with the, permitting the <type of contracting unit> to declare any contract(s) resulting from this certification void and unenforceable.
Full Na
me (Print): Title:
Signature: Date:
David Hutchins Vice President, Strategic Programs
01/15/2021
Version September 29, 2020
DOC #2
NO
N-COLLUSION AFFIDAVIT
STANDARD BID DOCUMENT REFERENCE
Reference: VII-H
Name of Form: NON-COLLUSION AFFIDAVIT
Statutory Reference: No specific statutory reference
State Statutory Reference N.J.S.A. 52:34-15
Instructions Reference: Statutory and Other Requirements VII-H Description:
The Owner’s use of this form is optional. It is used to ensure that the bidder has not participated in any collusion with any other bidder or Owner representative or otherwise taken any action in restraint of free and competitive bidding.
Version September 29, 2020
NON-COLLUSION AFFIDAVIT
State of New J
ersey
County of _________________ ss:
I, ________________________________ residing
in ___________________________________
(name of affiant) (name of municipalit y)
in the County of _______________________________ and State of _____________________of full age, being duly sworn according to law on my oath depose and say that:
I am _____________________________________ of the
firm of _________________________
(title or position) (name of firm)
_____________________________________ the bidde
r making this Proposal for the bid
entitled ______________
________________, and that I executed the said proposal with (title of bid proposal)
full authority to do so that said bidder has not, directly or indirectly entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free, competitive bidding in connection with the above named project; and that all statements contained in said proposal and in this affidavit are true and correct, and made with full knowledge that the ______________ _________________________relies upon the truth of the statements contained in said Proposal (name of contracting unit)
and in the statements contained in this affidavit in awarding the contract for the said project.
I further warrant t
hat no person or selling agency has been employed or retained to solicit or secure such contract upon an agreement or understanding for a commission, percentage, brokerage, or contingent fee, except bona fide employees or bona fide established commercial or selling agencies maintained by _________________________________________________.
Subscribed and s
worn to
before me this
day _____________________________
Signature
________________, 2____ ___________________________________ (Type or print name of affiant under signature)
_____________________________
Notary public of
My Commission
expires _______________
(Seal)
David Hutchins
Vice President, Strategic Programs CDW Government LLC
Technology Solutions, Products
and Services (21-04)
Region 4 Education
Service Center
David Hutchins
Libertyville
Lake Illinois
Version September 29, 2020
DOC #3
AFFIRM
ATIVE ACTION AFFIDAVIT
(P.L. 1975, C.127)
Compan
y Name:
Street:
City, State, Zip Code:
Proposal Certification:
Indicate below company’s compliance with New Jersey Affirmative Action regulations. Company’s proposal will be accepted even if company is not in compliance at this time. No contract and/or purchase order may be issued, however, until all Affirmative Action requirements are met.
Required Affirmative Action Evidence:
Procurement, Professional & Service Contracts (Exhibit A) Vendors must submit with proposal:
1. A photo copy of their Federal Letter of Affirmative Action Plan Approval OR
2. A photo copy of their Certificate of Employee Information Report OR
3. A complete Affirmative Action Employee Information Report (AA302) ________ Public Work – Over $50,000 Total Project Cost:
A. No approved Federal or New Jersey Affirmative Action Plan. We will complete Report Form AA201-A upon receipt from the
B. Approved
Federal or New Jersey Plan – certificate enclosed
I furt
her certify that the statements and information contained herein, are complete and correct to the best of my knowledge and belief.
_______________________ _________________________________ Dat
e Au thorized Signature and Title
CDW Government LLC
230 N Milwaukee Ave
Vernon Hills, IL 60061
01/15/2021
Version September 29, 2020
D
OC #3, continued
P
.L. 1995, c. 127 (N.J.A.C. 17:27)
MANDATORY AFFIRMATIVE ACTION LANGUAGE
PROCUREMENT, PROFESSIONAL AND SERVICE
CONTRACTS
During the performance of this contract, the contractor agrees as follows:
The contractor or subcontractor, where applicable, will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation. The contractor will take affirmative action to ensure that such applicants are recruited and employed, and that employees are treated during employment, without regard to their age, race, creed, color, nati onal origin, ancestry, marital status, sex, affectional or sexual orientation. Such action shall include, but not be limited to the following:
employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; ra tes of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the Public Agency Compliance Officer setting forth provisions of this non-discrimination clause.
The contractor or subcontractor, where applicable will, in all solicitations or advertisement for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation.
The contractor or subcontractor, where applicable, will send to each labor union or representative of workers with which it has a collective bargaining agreement or other contract or understanding, a notice, to be provided by the agency contracting officer advising the labor union or workers' representative of the contractor's commitments under this act and shall post copies of the notice in conspicuous places available to employees and applicants for employment.
The contractor or subcontractor, where applicable, agrees to comply with any regulations promulgated by the Treasurer pursuant to P.L. 1975, c. 127, as amended and supplemented from time to time and the Americans with Disabilities Act.
The contractor or subcontractor agrees to attempt in good faith to employ minority and female workers trade consistent with the applicable county employment goal prescribed by N.J.A.C. 17:27- 5.2 promulgated by the Treasurer pursuant to P.L. 1975, C.127, as amended and supplemented from time to time or in accordance with a binding determination of the applicable county employment goals determined by the Affirmative Action Office pursuant to N.J.A.C. 17:27 -5.2 promulgated by the Treasurer pursuant to P.L. 1975, C.127, as amended and supplemented from time to time.
The contractor or subcontractor agrees to inform in writing appropriate recruitment agencies in the area, including employment agencies, placement bureaus, colleges, universities, labor unions, that it does not discriminate on the basis of age, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation, and tha t it will discontinue the use of any recruitment agency which engages in direct or indirect discriminatory practices.
The contractor or subcontractor agrees to revise any of it testing procedures, if necessary, to assure that all personnel testing conforms with the principles of job -related testing, as established by the statutes and court decisions of the state of New Jersey and as established by applicable Federal law and applicable Federal court decisions.
The contractor or subcontractor agrees to review all procedures relating to transfer, upgrading, downgrading and lay- off to ensure that all such actions are taken without regard to age, creed, color, national origin, ancestry, marital status, sex, affectional or sexual orientation, and conform with the applicable employment goals, consistent with the statutes and court decisions of the State of New Jersey, and applicable Federal law and applicable Federal court decisions.
The contractor and its subcontractors shall furnish such reports or other documents to the Affirmative Action Office as may be requested by the office from time to time in order to carry out the purposes of these regulations, and public agencies shall furnish such information as may be requested by the Affirmative Action Office for conducting a compliance investigation pursuant to Subchapter 10 of the Administrative Code (NJAC 17:27) . ____
____________________________________________
Signature of Procurement Agent
Version September 29, 2020
DOC
#4
C. 2
71 POLITICAL CONTRIBUTION DISCLOSURE FORM
Public Agency Instructions
This page provides guidance to public agencies entering into contracts with business entities that are required to file Political Contribution Disclosure forms with the agency. It is not intended to be provided to contractors. What follows are instructions on the use of form local units can provide to contractors that are required to disclose political contributions pursuant to N.J.S.A. 19:44A-20.26 (P.L. 2005, c. 271, s.2). Additional information on the process is available in Local Finance Notice 2006- 1 ( http://www.nj.gov/dca/divisions/dlgs/resources/lfns_2006.html). Please refer back to these instructions for the appropriate links, as the Local Finance Notices include links that are no longer operational.
1. The disclosure is required for all contracts in excess of $17,500 that are not awarded pursuant to a “fair and open” process (N.J.S.A. 19:44A-20.7).
2. Due to the potential length of some contractor submissions, the public agency should consider allowing data to be submitted in electronic form (i.e., spreadsheet, pdf file, etc.). Submissions must be kept with the contract documents or in an appropriate computer file and be available for public access. The form is worded to accept this alternate submission. The text should be amended if electronic submission will not be allowed.
3. The submission must be received from the contractor and on file at least 10 days prior to award of the contract.
Resolutions of award should reflect that the disclosure has been received and is on file.
4. The contractor must disclose contributions made to candidate and party committees covering a wide range of public agencies, including all public agencies that have elected officials in the county of the public agency, state legislative positions, and various state entities. The Division of Local Government Services recommends that contractors be provided a list of the affected agencies. This will assist contractors in determining the campaign and political committees of the officials and candidates affected by the disclosure. a. The Division has prepared model disclosure forms for each county. They can be downloaded from the “County PCD Forms” link on the Pay- to-Play web site at http://www.nj.gov/dca/divisions/dlgs/programs/lpcl.html#12 .
They will be updated from time-to-time as necessary.
b. A public agency using these forms should edit them to properly reflect the correct legislative district(s). As t
he forms are county- based, they list all legislative districts in each county. Districts that do not represent the public agency should be removed from the lists.
c. Some contractors may find it easier to provide a single list that covers all contributions, regardless of the county.
These submissions are appropriate and should be accepted. d. The form may be used “as-is”, subject to edits as described herein. e. The “Contractor Instructions” sheet is intended to be provided with the form. It is recommended that the Instructions and the form be printed on the same piece of paper. The form notes that the Instructions are printed on the back of the form; where that is not the case, the text should be edited accordingly. f. The form is a Word document and can be edited to meet local needs, and posted for download on web sites, used as an e-mail attachment, or provided as a printed document.
5. I
t is recommended that the contractor also complete a “Stockholder Disclosure Certification.” This will assist the local unit in its obligation to ensure that contractor did not make any prohibited contributions to the committees listed on the Business Entity Disclosure Certification in the 12 months prior to the contract (See Local Finance Notice 2006-7 for additional information on this obligation a t h
ttp://www.nj.gov/dca/divisions/dlgs/resources/lfns_2006.html). A sample Certification form is part of this package and the instruction to complete it is included in the Contractor Instructions. NOTE: This section is not applicable to Boards of Education.
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D
OC #4, continued
C. 271
POLITICAL CONTRIBUTION DISCLOSURE FORM
Contractor Instructions
Business entities (contractors) receiving contracts from a public agency that are NOT awarded pursuant to a “fair and open” process (defined at N.J.S.A. 19:44A-20.7) are subject to the provisions of P.L. 2005, c. 271, s.2 (N.J.S.A. 19:44A-
20.26). This law provides that 10 days prior to the award of such a contract, the contractor shall disclose contributions to:
• a
ny State, county, or municipal committee of a political party • any legislative leadership committee*
• a
ny continuing political committee (a.k.a., political action committee) • any candidate committee of a candidate for, or holder of, an elective office:
o of the public entity awarding the contract
o of that county in which that public entity is located o of another public entity within that county
o or of a legislative district in which that public entity is located or, when the public entity is a county, of any legislative district which includes all or part of the county The disclosure must list reportable contributions to any of the committees that exceed $300 per election cycle that were made during the 12 months prior to award of the contract. See N.J.S.A. 19:44A-8 and 19:44A-16 for more details on reportable contributions.
N.J.S.A. 19:44A-20.26 itemizes the parties from whom contributions must be disclosed when a business entity is not a natural person. This includes the following:
• individuals with an “interest” ownership or control of more than 10% of the profits or assets of a business entity or 10% of the stock in the case of a business entity that is a corporation for profit • all principals, partners, officers, or directors of the business entity or their spouses • any subsidiaries directly or indirectly controlled by the business entity • IRS Code Section 527 New Jersey based organizations, directly or indirectly controlled by the business entity and filing as continuing political committees, (PACs).
When the business entity is a natural person, “a contribution by that person’s spouse or child, residing therewith, shall be deemed to be a contribution by the business entity.” [ N.J.S.A. 19:44A-20.26(b)] The contributor must be listed on the disclosure.
A
ny business entity that fails to comply with the disclosure provisions shall be subject to a fine imposed by ELEC in an amount to be determined by the Commission which may be based upon the amount that the business entity failed to report.
T
he enclosed list of agencies is provided to assist the contractor in identifying those public agencies whose elected official and/or candidate campaign committees are affected by the disclosure requirement. It is the contractor’s responsibility to identify the specific committees to which contributions may have been made and need to be disclosed. The disclosed information may exceed the minimum requirement.
T
he enclosed form, a content-consistent facsimile, or an electronic data file containing the required details (along with a signed cover sheet) may be used as the contractor’s submission and is disclosable to the public under the Open Public Records Act.
T
he contractor must also complete the attached Stockholder Disclosure Certification. This will assist the agency in meeting its obligations under the law. NOTE: This section does not apply to Board of Education contracts. * N .J.S.A. 19:44A-3(s): “The term "legislative leadership committee" means a committee established, authorized to be established, or designated by the President of the Senate, the Minority Leader of the Senate , the Speaker of the General Assembly or the Minority Leader of the General Assembly pursuant to section 16 of P.L.1993, c.65 (C.19:44A -10.1) for the purpose of receiving contributions and making expenditures.”
Version September 29, 2020
DOC #4, c
ontinued
C. 271 POLITICAL CONTRIBUTION DISCLOSURE FORM
Required Pursuant to N.J.S.A. 19:44A-20.26
This form or its permitted facsimile must be submitted to the local unit no later than 10 days prior to the award of the contract.
Part I – Vendor Information
Vendor Name:
Address:
City: State: Zip:
The undersigned being authorized to certify, hereby certifies that the submission provided herein represents compliance with the provisions of N.J.S.A. 19:44A-20.26 and as represented by the Instructions accompanying this form.
______________________
_ _______________________ ________________________ Signature Printed Name Title
Part II – Contribution Disclosure
Disclosure requirement: Pursuant to N.J.S.A. 19:44A-20.26 this disclosure must include all reportable political contributions (more than $300 per election cycle) over the 12 months prior to submission to the committees of the government entities listed on the form provided by the local unit. Check here if disclosure is provided in electronic form Contributor Name Recipient Name Date Dollar Amount
$
Check here if the information is continued on subsequent page(s) CDW Government LLC
230 N Milwaukee Ave
Vernon Hills IL 60061
David Hutchins Vice President, Strategic Programs
Version September 29, 2020
DOC
#4, continued
L
ist of Agencies with Elected Officials Required for Political Contribution Disclosure N.J.S.A. 19:44A-20.26
C
ounty Name:
State: Governor, and Legislative Leadership Committees
Legislative District #s:
State Senator and two members of the General Assembly per district.
C
ounty:
Freeholders County Clerk Sheriff
{County Executive} Surrogate
M
unicipalities (Mayor and members of governing body, regardless of title):
USERS SHOULD CREATE THEIR OWN FORM, OR DOWNLOAD
FROM THE PAY TO PLAY SECTION OF THE DLGS WEBSITE A
COUNTY-BASED, CUSTOMIZABLE FORM.
Version September 29, 2020
DOC #5
STO
CKHOLDER DISCLOSURE CERTIFICATION
Name of Business:
I certify that the list below contains the names and home addresses of all stockholders holding 10% or more of the issued and outstanding stock of the undersigned.
OR
I certify that no one stockholder owns 10% or more of the issued and outstanding stock of the undersigned.
Check the box that represents the type of business organization:
Partnership Corporation Sole Proprietorship
Limited Partnership Limited Liability Corporation Limited Liability Partnership Subchapter S Corporation
Sig
n and notarize the form below, and, if necessary, complete the stockholder list below.
Stockholders:
Name: Name:
Home Address: Home Address:
Name: Name:
Home Address: Home Address:
Name: Name:
Home Address: Home Address:
Subscribed and sworn before me this ___ day of ___________, 2__.
(Not
ary Public)
My Com
mission expires:
_________________________________
(Affiant)
(
Print name & title of affiant)
(Corporate Seal)
X
X Company
Version September 29, 2020
DOC
#6
C
ertification of Non-Involvement in Prohibited Activities in Iran Pursuant to N.J.S.A. 52:32-58, Offerors must certify that neither the Offeror, nor any of its parents, subsidiaries, and/or affiliates (as defined in N.J.S.A. 52:32 – 56(e) (3)), is listed on the Department of the Treasury’s List of Persons or Entities Engaging in Prohibited Investment Activities in Iran and that neither is involved in any of the investment activities set forth in N.J.S.A. 52:32 – 56(f).
O
fferors wishing to do business in New Jersey through this contract must fill out the Certification of Non-Involvement in Prohibited Activities in Iran here:
http://www.state.nj.us/humanservices/dfd/info/standard/fdc/disclosure_investmentact.pdf.
O
fferors should submit the above form completed with their proposal.
Version September 29, 2020
DOC
#7
NE
W JERSEY BUSINESS REGISTRATION CERTIFICATE
(N.J.S.A. 52:32-44)
Offerors wishing to do business in New Jersey must submit their State Division of Revenue issued Business Registration Certificate with their proposal here. Failure to do so will disqualify the Offeror from offering products or services in New Jersey through any resulting contract. h
ttps://www.njportal.com/DOR/BusinessRegistration/
8/24/2020 N.J. Department of Treasury - Division of Revenue, On-Line Inquiry https://www1.state.nj.us/TYTR_BRC/servlet/common/BRCLogin 1/1
STATE OF NEW JERSEY
BUSINESS REGISTRATION CERTIFICATE
Taxpayer Name: CDW GOVERNMENT LLC
Trade Name:
Address: 200 N MILWAUKEE A VE
VERNON HILLS, IL 60061-1577
Certificate Number: 1561883
Effective Date: May 10, 2010
Date of Issuance: August 24, 2020
For Office Use Only:
20200824125254927
Requirements for National Cooperative Contract
DOC #8
EEOAA E
VIDENCE
Equa
l Employment Opportunity/Affirmative Action
Goods, Professional Services & General Service Projects EEO/AA Evidence
Vendors are required to submit evidence of compliance with N.J.S.A. 10:5-31 et seq. and N.J.A.C. 17:27 in order to be considered a responsible vendor.
One of the following must be included with submission:
• Copy of Letter of Federal Approval
• Certificate of Employee Information Report
• Fully Executed Form AA302
• Fully Executed EEO-1 Report
See the guidelines at: http://www.state.nj.us/treasury/contract_compliance/pdf/pa.pdf for further information.
I certify that my bid package includes the required evidence per the above list and State website.
Name
: ______________________________ Title: _____________________ Signat
ure: ___________________________ Date: _____________________ David Hutchins Vice President, Strategic Programs
01/15/2021
Version September 29, 2020
CERTIFICATION
I, the undersigned, certify that I am authorized to execute this certification on behalf of the Vendor/Bidder, that the foregoing information and any attachments hereto, to the best of my knowledge are true and complete. I acknowledge that the State of New Jersey is relying on the information contained herein, and that the Vendor/Bidder is under a continuing obligation from the date of this certification through the completion of any contract(s) with the State to notify the State in writing of any changes to the information contained herein; that I am aware that it is a criminal offense to make a false statement or misrepresentation in this certification. If I do so, I will be subject to criminal prosecution under the law, and it will constitute a material breach of my agreement(s) with the State, permitting the State to declare any contract(s) resulting from this certification to be void and unenforceable.
DOC #9
MCBRIDE-PRINCIPLES
MACBRIDE PRINCIPALS FORM
_____________________
VENDOR’S/BIDDER’S REQUIREMENT
TO PROVIDE A CERTIFICATION IN COMPLIANCE WITH THE MACBRIDE PRINCIPALS AND NORTHERN IRELAND ACT OF 1989
Pursuant to Public Law 1995, c. 134, a responsible Vendor/Bidder selected, after public bidding, by the Director of the Division of Purchase and Property, pursuant to N.J.S.A. 52:34-12, must complete the certification below by checking one of the two options listed below and signing where indicated. If a Vendor/Bidder that would otherwise be awarded a purchase, contract or agreement does not complete the certification, then the Director may determine, in accordance with applicable law and rules, that it is in the best interest of the State to award the purchase, contract or agreement to another Vendor/Bidder that has completed the certification and has submitted a bid within five (5) percent of the most advantageous bid. If the Director finds contractors to be in violation of the principals that are the subject of this law, he/she shall take such action as may be appropriate and provided by law, rule or contract, including but not limited to, imposing sanctions, seeking compliance, recovering damages, declaring the party in default and seeking debarment or suspension of the party.
I, the undersigned, on behalf the Vendor/Bidder, certify pursuant to N.J.S.A. 52:34-12.2 that:
CHECK THE APPROPRIATE BOX
The Vendor/Bidder has no business operations in Northern Ireland; or OR
The Vendor/Bidder will take lawful steps in good faith to conduct any business operations it has in Northern Ireland in accordance with the MacBride principals of nondiscrimination in employment as set forth in section 2 of P.L. 1987, c. 177 (N.J.S.A. 52:18A-89.5) and in conformance with the United Kingdom’s Fair Employment (Northern Ireland) Act of 1989, and permit independent monitoring of its compliance with those principals.
Signature Date
Print Name and Title
STATE OF NEW JERSEY DEPARTMENT OF THE TREASURY
DIVISION OF PURCHASE AND PROPERTY
33 WEST STATE STREET, P.O. BOX 230
TRENTON, NEW JERSEY 08625-0230
BID SOLICITATION #: VENDOR/BIDDER: 21-04 CDW Government LLC X
David Hutchins, Vice President, Strategic Programs
01/15/2021
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Attachments January 19, 2021
Attachment A – Our Commitment to the Environment
1 Our Commitment to the
Environment 2020
2 The History of CDW’s beGreen Program
CDW recogni
zes the need for responsible environmental management and conservaƟon of resources and has demonstrated its commitment to environmental management and principles of sustainable development through its beGreen program. The beGreen program provides coworkers with a plaƞorm to reduce, reuse and recycle in an effort to make CDW’s operaƟons leaner, more efficient and more environmentally responsible. CDW is commiƩed to reducing energy demands, managing energy consumpƟon and reducing environmental impact, while realizing economic growth and opportuniƟes. CDW conƟnually works to develop our efficiencies, waste reducƟon and comply with ISO 14001 standards. Since the incepƟon of the program, CDW has seen overwhelming coworker parƟcipaƟon in beGreen. They have the opportunity to share their green ideas with CDW and organize our sustainability goals. Coworkers have consistently responded to the campaign with suggesƟons, ideas and quesƟons. The feedback has been posiƟve and the level of parƟcipaƟon has surpassed our expectaƟons.
CDW has a cross funcƟonal team of coworkers who contribute to the program management, the beGreen Community.
The team consists of coworkers in mulƟple CDW locaƟons naƟonwide and in the UK collarboraƟng through email and conference calls. The community members, in turn, work to ensure the consistency and integrity of the beGreen program, as well as share feedback on concerns and support with each locaƟon’s needs. In the eleven years since its incepƟon, beGreen has conƟnued to thrive and grow.
beGreen focuses on several key areas: coworker educaƟon, community awareness, recycling, resource conservaƟon and ISO 14001 standard. We aspire to become an industry leader in environmental responsibility, because it’s the right thing to do. We’re proud of our innovaƟve programs, strong recycling and the energy saving efforts that CDW has implemented and we conƟnually improve upon these efforts.
ISO 14001:2015 Ce
rtiϐication
We are proud to report that CDW’s distribuƟon centers are ISO 14001 cerƟfied – the internaƟonal standard for environmental management systems. This cerƟficaƟon has been awarded to CDW’s distribuƟon centers located in Vernon Hills, IL. and North Las Vegas, NV.
"CDW is commiƩed to sustaining a strong environmental policy that helps protect the environment and provides our customers with an efficient and cost‐effecƟve way of doing business," said Jon Stevens, Senior Vice President, OperaƟons and Chief InformaƟon Officer at CDW. "We are honored to receive this cerƟficaƟon as a validaƟon of these ongoing efforts, and we appreciate our coworkers' dedicaƟon to serving the needs of our environment and customers." CDW's Environmental Management System (EMS) establishes a common reference for communicaƟng environmental management issues between CDW and its partners, customers, regulators and other stakeholders. Further, this system provides organizaƟonal structure, pracƟces, procedures, training, processes and resources for implemenƟng, reviewing and maintaining CDW's environmental policy.
F
or more InformaƟon about CDW’s ISO14001:2015 cerƟficaƟon, please contact [email protected].
3 Sustainability at CDW
In connecƟon with the beGreen program, CDW conƟnually improves upon our environmental sustainability. Here are some notable highlights regarding the many steps we’ve taken to make a difference:
LighƟng & Energy Management:
Our offices and DistribuƟon Centers are ouƞiƩed with automated climate control systems that only run when the spa
ce is occupied to help ensure we don’t waste power aŌer hours. The Vernon Hills DistribuƟon Center’s conveyor system detects w hen a product has not been carried on th e line for long
er than 5 minutes and automaƟcally shuts down unƟl a coworker restarts the line. The Las Vegas DistribuƟon Center’ s control system is designed t o monitor outside and inside tem peratures and
throƩles the system up and down accordingly. In the spring and fall seasons, the system is able to use outside air for cooling.
In our Vernon Hills locaƟon, we added tank less water heaters t o our Daycare/Fitness Center and to our c afé to reduce energy consumpƟon by
only heaƟng water when needed.
In 2015, the Las Vegas DistribuƟon center has updated all of their 455 waƩ metal halide high bay light fixtures with
192 waƩ LED fixtures with moƟon control sensors built into the fixtures for improved control, to reduce power usage, and to minimize our impact on the environment. In 2016, the Vernon Hills DistribuƟon Center updated the warehouse and parking lot with LED lights containing moƟon sensors. This allows us to reduce our power usage while minimizing our impact to the environment.
In 2016, the Vernon Hills DistribuƟon Center put in new air com pressors that are more energy efficient to avoid the wasted or high use energy.
In 2018, the Vernon Hills DistribuƟon Center installed a high efficiency chiller to save energy while creaƟng a comfortable environment for the coworkers.
In 2019, the Vernon Hills distribuƟon center replaced another compressor with a higher efficiency compressor that uses almost 36k less kilowaƩs annually.
In 2019, the Vernon Hills distribuƟon center replaced 356 lamps with moƟon censored LED lighƟng saving 17 waƩs annually per lamp at a total annual savings of 6052 wats.
Wa
ste Management:
CDW offers coworkers incenƟves to refill their drinking container s in our cafés to encourage the use of reusable boƩ
les and cups.
A company‐wide, internal toner cartridge recycling program was implemented to ensure proper disposal of cartridges.
CDW’s Vernon Hills locaƟon compost all back of the house materi als from our cafeteria to gain enriched soil and remove
the products from the landfill.
Eco‐friendly Alter
naƟves:
Our maintenance crews replace petroleum‐based degreaser product s, when possible, with a citrus‐based cleaner/degreaser that is made from natural products and is beƩer for the environment. Our cleaning crews also use natural and vinegar‐based cleaners in place of chemical cleaners that can be harmful to the environment.
Coworker Engagement:
MulƟple locaƟons parƟcipate in our annual Earth Day celebraƟon, i n t e n d e d t o e d u c a t e c o w o r k e r s o n sustainability by providing them with informaƟon and products. AddiƟonally, CDW’s parƟcipaƟon in Earth Hour encourages everyone to adopt energy efficiency measures to consume less energy, water and other natural resources. These events are held to assist our coworkers in considering sustainable opportuniƟes both at work and home.
In 2016, CDW Illinois locaƟons won the Illinois Governor's Sust ainability Award which showcased the h ard work put into our sustainability efforts.
4 Community
Through CDW’s Printer Supplies Program advanced membership, the customer will receive complimentary enrollment into the Print Releaf program.
In June of 2018, CDW partnered with Print Releaf to give our customers an opƟon that sustains our forests.
Print releaf is a patented soŌware plaƞorm that empowers businesses to sustain and grow our global forestry system. Print releaf measures your companies paper consumpƟon over Ɵme. Print releaf calculates the forest impact of your paper consumpƟon. Your paper footprint is automaƟcally reforested at planƟng sites of your choice.
In a lifeƟme statement dated 12/12/2019, since joining print releaf on 6/18/2018, CDW custo mers have collecƟvely
offset the equivalent of 108,434,177 total standard pages of paper consumpƟon by reforesƟng 13,013 standard trees.
5 1Paper count includes aƩached office recycling in the 200 N Milwaukee Ave building. *Paper count includes aƩached office recycling in the 200 N Milwaukee Ave building.
Recycling at CDW
CDW reduces and eliminates waste, when possible, through recycling. All waste is safely and responsibly handled and disposed. We also reuse when ever possible to avoid the waste stream and recycling efforts. Our DistribuƟon Centers employ programs that are designed to recycle corrugate, shrink wrap, wooden pallets and paper. In 2019, we recycled approximately 1,628 tons of corrugate, 804 tons of wooden and plasƟc pallets, 645 tons of shrink wrap and other
recyclables and 114 tons of paper
1. While fluctuaƟons vary
depending on the volume received each year, our recycling efforts have resulted in a consistent reducƟon in our waste hauls from three Ɵmes a week to only twice a year. The
import/export laws regarding recyclable material have made it challenging but not impossible to recycle. To the right is a graph displaying the total recycling results CDW has achieved at its DistribuƟon Centers.
As a part of our ISO 14001 cerƟficaƟon, CDW set a
goal for 2019 to maintain 90% diversion rate or
beƩer of waste sent to landfills by ensuring
recyclable items are properly disposed of through
our network of recycling bins at our Vernon Hills
DistribuƟon Center and our Las Vegas
DistribuƟon Center. To the leŌ is a look at our
annual tons recycled as compared to our waste
tonnage at our Vernon Hills and Las Vegas
distribuƟon centers.
Numerous recycling centers have been set up on
each floor of our office locaƟons, making it easy
and convenient for coworkers to recycle plasƟc,
cardboard, aluminum, glass and other materials.
Signs are posted in each recycling area making it
easy for coworkers and visitors alike to join CDW
in its ongoing commitment to environmental
sustainability.
Reducing Waste—Central Distribution center
Reducing Waste—Western Distribution center
6 Packaging & Transportation
CDW supports environmentally friendly shipping methods through efficient use of materials and natural resources. We achieve this through our shipping partners, recyclable packaging and smart packaging systems. Over 95% of our shipments use carriers
t
h a t a r e e n r o l l e d i n t h e E P A S m a r t W a y Transport Partnership2.
In 2019, we implemented direct lanes which creates a more efficient shipmen
t of boxes going to the same area. This ensures less sto ps for resorƟng and
decreases the carbon footprint.
Our pick‐pack shipping containers are made of the maximum allow able amount of post‐consumer recycled material and are 100% recyclable.
We are also focused on increasing capacity uƟlizaƟon in our sup ply chain through effecƟve transportaƟon rouƟng and carrier usage. CDW LogisƟcs works to consolidate sh ipments with suppliers to limit the amount of movement and touches along the supply chain, which enables c arrier partners to reduce their CO2 emissions.
We use manufacturer packaging when possible, with more than 50% of our shipments being sent in the original man
ufacturer packaging, instead of being repackaged in new boxes. We have also redesigned our box esƟmaƟon program to use the least amount of packaging necessary, while achieving industry best‐in‐cla ss levels and ensuring customer saƟsfacƟon. Today, our systems take i nto accoun
t the dimensions and weight of product to maximize the amount of product put into each box. We have implemented envelope shipping for small items that do n ot have a high risk of damage. This w ill limit
the amount of packaging required for recycling by the customer aŌer receipt. The envelopes are made from 100% recycled material and are 100% recyclable.
2“The Smart Way Transport Partnership helps freight companies improve fuel efficiency, increase environmental performance, and increase supply chain sustainability.” — EPA
7 CD
W’s Data Centers
CDW has an ongoing commitment to energy efficiency in our data centers. We test and implement new tools and programs to conƟnuously improve our energy usage and to help control operaƟonal costs. Our data centers have performed key upgrades to allow us to enhance and measure these efficiency improvements:
All light bulbs and ballasts have been replaced with high efficiency equivalents. Our Minneapolis office locaƟon installed a light Ɵmer that saves roughly 8 hours of “lighƟng Ɵme” daily. The esƟmated savings of having these 668 lights off for 8 hours per day translates to a savings of just under 20kWh of power saved daily.
The HVAC systems in the Madison & Minneapolis office locaƟons wer e redesigned to improve efficiency by allowing the air condiƟoners to consistently operate at their peak efficiency thereby reducing energy usage. Power Usage EffecƟveness (PUE) monitoring has been deployed in both the Madison and Minneapolis locaƟons.
This real Ɵ
me efficiency monitoring meets EPA standards for measuring data center PUE and provides CDW with a view of our e
nergy efficiency so adjustments can be made while also gauging the effecƟveness of our efforts. To date these
efforts have paid off in our data centers and have resulted in the following savings:
Air condiƟoning set points were in creased by an average of 6 degrees, translaƟng to a cooling uƟlity savings of nearly 25%.
Annual energy cost avoidance savings to date is over $300,000 and growing.
F o r m o r e i n f o r m a Ɵ o n o n t h e b e G r e e n p r o g r a m o r C D W ’ s s u s t a i n a b i lity efforts, please email [email protected].
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Attachments January 19, 2021
Attachment B – Supplier Diversity Economic Impact 2019
Supplier Diversity Economic Impact 2019
1 DIVERSITY
MATTERS
CDW generates business opportunities that
position diverse suppliers for economic sustainability, yield competitive advantages for our company and deliver
exceptional technology experiences for our customers.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 1
Contents
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
WE GET DIVERSITY
Our
Business
Our Supplier
Diversity Program
Our
Diverse Suppliers
Accomplishments
and the Future
3 9 21 30
2
Our Business
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 3
At CDW, we believe that Supplier
Diversity is about providing a
deep pool of suppliers who are
creative, innovative, and
competitive. It is not about hitting
spending goals and it isn’t a
handout.
Supplier Diversity enables us to
provide our customers the best
products on the market for the
highest value.
We invest more than dollars in
our suppliers. We invest our time
customized training, and
networking opportunities. And
commit to a long-term vision of
supply chain diversity so that you
are always at the bleeding edge
of exceptional technology.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
Investing in supplier diversity is about
building a resilient supply chain with award-
winning customer experience.
4
Our Business
Annual Sales
(2019)
$18 Billion
Customers
250,000
Fortune 500
Rank (IT)
191
Purchases from Small &
Diverse Business
$2.1 Billion
Certified Small,
Diverse Partners
1,100+
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
CDW is the leading multi-brand
technology solutions provider to
business, government, education,
and healthcare customers in the
United States, the United Kingdom,
and Canada.
Founded in 1984, we offer our
customers a broad array of offerings
ranging from hardware and software
to integrated IT solutions such as
security, cloud, data center, and
networking.
5
The shared values that guide our behavior.
We run our business with passion and integrity.
We empower others to do their jobs.
We keep our commitments.
We treat others with respect.
We resolve conflict directly.
We listen.
We include stakeholders in the decision process.
We live our “philosophies of success” every day.
We make things happen.
The CDW Way
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 6
The CDW Business Model
Everything we do revolves around our customers.
Our Customers receive access to:
• More than 100,000 products
and services from more than
1,000 leading and emerging
supplier partners
• CDW’s deep technical
resources, including sellers,
highly-skilled technology
specialists and advanced
service delivery engineers.
• Value-added services to help
customers with their IT
lifecycle management.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
CDW
Customers
Finance
& Legal
Information
Technology
Operations
Marketing
Technology
Services
Sales
Product & Partner
Management
Coworker
Services
7 CDW sits between customers and supplier partners, creating unique value for both.
And, our Supplier partners:
• Receive access to CDW’s
250,000+ customers
• The ability to augment their
product offerings with a wide
range of value-added IT and
distribution services.
• CDW serves as an extension
of its supplier partners’ sales
and marketing resources.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
Our Supplier Diversity Program
8
Our Supplier
Diversity Program
CDW started its Supplier Diversity
program in 2007 to help its
customer meet their small and
diverse business goals. Since
then, CDW has continued to grow
its program, and our purchases
from diverse suppliers has grown
from $359M in 2007 to over $2.1
billion – a 472% increase in just
twelve years ago.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 9
Since 2007, we have
spent more than $14
billion with small and
diverse businesses.
$359M
$481M
$617M $681M $713M
$791M
$991M
$1.2B $1.2B
$1.6B
$1.9B
$2B
$2.1B
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 9
$325.1M
$696.7M
$50.5M
$1.4B
Minority Women Veteran Small
Our spend with small
and diverse suppliers
in 2019
Note: Suppliers are counted in every category that they are certified.
Therefore, the numbers for each category cannot be added to match the total.
$2.1
billion
Our Purchases From Small And
Diverse Suppliers
In 2019, CDW continued to proactively seek
opportunities to engage and purchase from
small and diverse businesses. We see the
unwavering commitment to supplier
diversity as a means of strengthening our
procurement process. Equality is an
important aspect of our procurement vision
and is the most immediate way to make an
economic difference by putting resources
back into the community.
Measuring Economic Impact
Economic Impact
The impact of spending with a supplier is
greater than direct purchases CDW
makes from the company. This is
because money spent with the supplier
is spent again on payroll, goods and
services, and other suppliers in its supply
chain. The company’s employees use
their salaries to purchase goods and
services from other businesses.
Downstream suppliers similarly use the
proceeds from their sales on their
employees and other businesses. A
chain reaction of indirect and induced
spending continues. This economic
ripple effect is analyzed in an economic
impact assessment.
Economic Impact Metrics
Production: Purchases from diverse
businesses support economic activity at
these suppliers and creates a ripple effect
of purchases through the supply chain.
Jobs: Suppliers ramp up staff to support
additional sales. This supports jobs at the
diverse suppliers, within their supply chain
and in their communities.
Wages: Employees that hold these jobs earn
incomes that help support their families and
create additional spending.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 10
Supplier diversity programs help foster jobs and economic activity in underrepresented segments of the business and customer community. Inclusive procurement practices provide opportunities to diverse businesses, that in turn provide greater representation, employment and economic advancement for minority, women, veteran and LGBTQ communities.
Economic impact is measured through
three metrics:
How Supplier Diversity Drives Economic Impact
Supplier diversity programs help foster jobs and economic activity in underrepresented segments of the business and customer community. Inclusive procurement practices provide opportunities to diverse businesses, that in turn provide greater representation, employment and economic advancement for minority, women, veteran and LGBTQ communities.
ECONOMIC
IMPACT
MULTIPLIER
EFFECT
Supplier Diversity
Purchases
CDW’s purchases through its
suppliers triggers a ripple
effect through its supply chain.
Direct Impact
This is impact at CDW’s immediate
suppliers who employ people and
other suppliers to support their sales
to CDW.
Indirect Impact
CDW’s suppliers purchase goods
and services from other suppliers
which creates jobs in their supply
chains.
Induced Impact
Employees at these jobs
support additional jobs in their
communities through purchases
of goods and services.
11
The Economic Impact
of CDW’s Supplier Diversity
Program
CDW’s supplier diversity
program spreads economic
development to communities
through engagement of small
diverse suppliers. The impact
of this program expands
beyond the immediate
suppliers. CDW’s diverse
suppliers and the employees
they hire engage other
suppliers in their supply chain
and in their communities.
This engagement creates a
multiplier effect that ripple
through the economy.
$2.1
billion
Purchases from small and
diverse businesses
$3.6 billion
Total economic production
generated through CDW’s
Supplier Diversity program.
22,058
Total jobs supported
$1.3 billion
Total wages by workers
earned from the resulting
economic activity
11
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 13
$325M 1,427MINORITY OWNED
BUSINESSES $106M
Our diverse suppliers hire employees and purchase additional materials in order to produce the products and services they sell to us. The $2.05 billion in purchases from these suppliers supported 11,076 jobs at these companies.
CDW
PURCHASES
JOBS
SUPPORTED
$1.4B 8,104SMALL
BUSINESSES $457M
$697M 3,257WOMEN OWNED
BUSINESSES $249M
$2.1B 11,076TOTAL $684M
$51M 243VETERAN OWNED
BUSINESSES $17M
WAGES
EARNED
Our Impacts On Our Diverse Suppliers
Note: Suppliers are counted in every category that they are certified. Therefore, the numbers for each category cannot be added to match the total.
The Multiplier Effect Of Our Spending
Our purchases from diverse businesses set off a series of additional business-to-business activity as our suppliers must in turn purchase from other businesses to provide their products and services. This ripple effect of purchases in the supply chain is called the indirect effect.
The jobs supported in the supply chain through the direct and indirect effects creates household wages. These wages are spent in the local communities, and this spending supports additional jobs. This is called the induced effect.
$810M 6,339INDUCED
IMPACT $288M
$1.6B 10,802TOTAL $618M
$746M 4,463INDIRECT
IMPACT $330M
ECONOMIC
PRODUCTION
JOBS
SUPPORTED
WAGES
EARNED
Top 10 Categories by Jobs at Diverse Suppliers
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 14
147
198
219
280
292
401
699
1,171
1,864
4,235
JOBS AT DIVERSE SUPPLIERS
Computer and Office Machine Repair and Maintenance
Custom Computer Programming Services
Toy and Hobby Goods and Supplies Merchant Wholesalers
Software and Compact Disc, Tape, and Record Reproducing Other Computer Related Services
Computer and Computer Peripheral Equipment and Software Merchant Wholesalers Computer Systems Design Services
Other
Software Publishers
Process, Physical Distribution, and Logistics Consulting Services
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
Our Diverse Suppliers
20
CDW’s Supplier Diversity initiative supports the business activities and growth of our small and diverse businesses through scholarships, mentorships, and training. When small and diverse business owners work with CDW, they become stronger, more effective businesses.
Our program:
• Supports and empowers minority
entrepreneurs and business leaders.
• Provides leadership and job funnels for
minority groups.
• Creates an economic ripple effect in families
and communities.
• Provides opportunities to diverse businesses
that provide greater representation,
employment, and economic advancement for
minority, women, veteran, and LGBTQ
communities.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
21 Developing Supplier Integrity and Resilience
A Stronger Supply
Chain
Investing in MANY diverse suppliers.
For CDW, it’s not only the size of our diverse
purchasing that counts, it is also our
footprint. We aim to expand the number of
suppliers we do business with. In 2019, we
had over 400 diverse partner relationships.
We prioritize discovering and training more
suppliers every year - creating a healthy
environment of competition and business
growth.
This breadth of our diverse partners allows
us to provide our customers with a deep pool
of suppliers and exceptional solutions and
customer service.
Helping strengthen our small and
diverse suppliers.
We offer training, mentorship and
scholarship programs so that our suppliers
are stronger businesses - an investment that
benefits them, us, and, our customers.
“World class supplier diversity programs are
led by world class supplier leaders. CDW is
the example of supplier diversity and what
can happen when you go above and beyond
checking a box. CDW helps entrepreneurs
expand into different sectors and helps their
customers by bringing these suppliers to
share their skills.”
Ralph Moore
RGMA Founder and President
Supplier Diversity Innovator
Building long term capacity in
suppliers.
CDW•G's Small Business Partner Consortium
(SBC) was created in 2003 to help small and
disadvantaged businesses more effectively
compete for federal and state information
technology (IT) contracts. Partnering
companies leverage CDW•G’s operational
efficiency, marketing reach, e-commerce and
service capabilities. The program enables
government agencies to utilize minority,
veteran, HUBZone, and women-owned
businesses. As an added benefit,
government agencies that hire SBC
participants receive specialized IT services
through CDW•G.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 22
V3Gate was named to the 2019
Inc. 5000 list of Fastest-
Growing Private Companies
When CDW finds promising suppliers, we invite them to participate in trainings, mentorships, and the small business consortium. We also introduce them to suppliers and partners. This is how we build long term relationships that our customers and suppliers can rely on.
Long Term, Dependable Relationships
Oscar Valdez, Jr., a combat veteran, co-founded
V3Gate with his partner Tad Rzonca. V3Gate’s
relationship with CDW began not as a supplier,
but as a customer when V3Gate began sourcing
from CDW for its contracts.
In 2008, CDW encouraged V3Gate to participate
in CDW-G’s Small Business Partner Consortium.
A year into the program, CDW asked V3Gate to
be one of their suppliers. CDW invited Tad to
multiple lunch-and-learn events to present to
CDW representatives. CDW’s Supplier Diversity
team mentored him for these sessions and
coached him to demonstrate how V3Gate
added value to CDW and its customers. These
engagements propelled new business between
CDW and V3Gate. V3Gate has grown 581% in
three years. They engage with CDW both as a
supplier and as a customer. In 2019, V3Gate
business with CDW grew to over $100 million.
In an example of the multiplier effect of supplier
diversity spending, V3Gate is passing it forward.
In addition to building a diverse workplace and
contributing to charities, V3Gate signed a
mentor-protégé program to help a small
business develop its capacity.
“If you want to work with CDW, they’ll give you every opportunity to succeed, but you have to bring real value to them and to their customers. They are as competitive as they come.”
- Tad Rzonca, President, V3Gate
23 Service-Disabled Veteran
Business Enterprise
CDW Supplier Since: 2009
Synergistic Partnerships
Betis Group is a systems integrator with 25
years of experience serving government and
commercial clients through global IT solutions.
Betis Group and CDW began working together
on Supplier Diversity Initiatives in mid-2004.
Over the years, the two companies have
worked side-by-side to develop Tier 1 and Tier
2 offerings for their customers and create a
highly profitable and successful working
partnership.
Betis Group and CDW often jointly present to
customers across the US and demonstrate the
value they deliver through their collaboration.
“As an MBE, CDW’s Supplier Diversity Program
allows Betis Group to leverage their
experienced sales force and past performance,
in addition to its enterprise-level configuration
and staged shipment capacity," said Hernan
Cortes, Betis Group President, and CEO.
Working with CDW, Betis Group has been able
to leverage CDW’s solutions breadth and
operational capacity to increase Betis’s sales
and exposure to market opportunities. This
partnership enables Betis to develop strategic
relationships with suppliers and OEMs.
Top Tier Customer Experience
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
“CDW gives us the opportunity to amplify our expertise and strong customer focus with best-in-class technology, as well as the best e- commerce and operational infrastructure in the market.” - Hernan Cortes, President and CEO, Betis Group
CDW values our suppliers as equal partners. We rely on them to bring a superior level of expertise, knowledge, and skillsets to the table for our customers - every time. Together, we offer a rich and collaborative customer experience from the inception of a solution, and all through the presentation, delivery, and implementation.
Minority Business
Enterprise
CDW Supplier Since: 2007
24 Aligned Vision
Creative Solutions for your Needs
Best in Class
The CRS Group has worked with CDW for over
thirteen years to help customers source the
right people with the right jobs. The relationship
started at the Chicago Business Opportunity
Fair. CDW needed support filling new internal
staff projects. Over time, CDW expanded The
CRS Group’s footprint. CDW invited CRS Group
representatives to invite-only events and
introduced them to other suppliers and
corporations.
CRS Group’s Michael Gaines is deeply involved
in the small and diverse business community
and has lent his knowledge and expertise to
introduce other suppliers to CDW and create a
more effective Small Diverse Business
program. In turn, CDW has turned to CRS Group
to offer solutions CRS otherwise didn’t service.
Through building trust and innovating on
solutions, CDW has collaborated with CRS
Group to expand its services.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
CDW works with award-winning companies at the top of their fields. Our suppliers are innovators and adaptors. When our customers come to us with a problem, we can rely on our suppliers to partner with us to find a solution. And if a solution doesn’t exist, we create one together.
“CDW has helped us expand in several areas of contingent labor needs thereby allowing us to grow our business. We’re partners who create win-win solutions to the challenges that we all face.
Each company supports the other’s initiatives, needs, and information and that enables us to support the goals of our respective companies and our customers.”
- Michael Gaines, President, The CRS Group
25 Minority Business
Enterprise
CDW Supplier Since: 2007
The CRS Group won the
ClearlyRated Best in Staffing
Award four times for Service
Excellence.
Stronger
Business Leaders
A business is only as strong as
it’s leadership. We help grow
leaders at diverse businesses
to even the playing field so that
our suppliers are more
competitive on their own, and
more successful as our
partners.
”This program opened doors with
corporations and fellow WBEs.
Marianne's guidance with strategy has
elevated our cohort’s conversations in
identifying plans to achieve our goals of
increasing revenues and forming
relationships.”
Subha Rajana, CEO
Biarca
“I learned how to systemize my
approach which has been a weak spot
of mine. I was ready to walk into the
WBENC Summit & Salute conference
not just as ONE company, but with a
team of WBE CEOs who could share
opportunities and connections."
Melanie Rae, Founder + Author
Guided Business Plan .
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
26 “It only takes a second to see how deeply
committed CDW is to supplier diversity and finding
opportunities for Diversity CEOs. Bottomline, it is
not what you say that people remember but what
you do.” - Marianne Ellis, Co-Founder/CEO, CEO Success Community CDW sponsored two CEOs of women-owned businesses to
participate in CEO Success Community’s Conference Maximizer leadership program. The program teaches CEOs to maximize their opportunities at trade events, win contracts and increase revenue. After COVID-19, the program pivoted to Virtual Conference Training.
CEO Success Community, a division
of VEO Group has coached over 500
women and diversity business
owners on how to position their
company, fast-track revenues, build
corporate relationships, and win
clients.
Women Business
Enterprise
CDW Supplier Since: 2019
CDW initially engaged R Mo Diversity Solutions, a Minority, Women-Owned, Disadvantaged and SBA 8(a) certified business, to help re-certify one of CDW’s largest suppliers, whose business was integral to CDW’s customer goals. CDW is now working with R Mo Diversity Solutions to develop a digital library of over 1,000 diverse suppliers. Through it’s relationship with CDW, R Mo Diversity Solutions is seeing their business model expand. “Kristin Malek treats small businesses with respect, gives them value, and helps them to grow. She is very
encouraging and responsive. Since starting my relationship with CDW and Kristin Malek, I have begun developing a new product for my corporate partners that ensures more
suppliers are certified and geared for their business
growth.”
- Ranjani Mohana, Founder, R Mo Diversity Solutions
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
To ensure our customers always achieve their goals for supporting small, diverse businesses, we work closely with our suppliers. Becoming certified can be a long and arduous process. When we noticed that maintaining certification was an obstacle for some of our suppliers and threatened the resiliency of our supply chain, we looked for solutions
R Mo Diversity Solutions helps CDW suppliers secure certification and recertification to protect the integrity of our supply chain. .
27 Minority and Women
Business Enterprise
CDW Supplier Since: 2019
Protecting Your Investments
Creating Opportunities for Suppliers
Many CDW suppliers often target
only specific sectors. This narrow
focus limits their potential to the
customers who can benefit from
their solution.
CDW works in the public, private,
nonprofit, education, and
healthcare sectors. To secure the
best solutions for all our
customers, we empower our Tier 1
diverse suppliers to make cross-
sector transitions. We have helped
suppliers transition from servicing
only the government sector to also
selling to the private sector. CDW
opens doors for these businesses
by providing education, training,
and introductions to expand their
customer base.
Our customers benefit
immediately from these improved
procurement options.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
CDW takes every opportunity to create openings for our suppliers to grow their businesses. We challenge our suppliers to think outside the box and beyond the sector that they initially targeted. This provides new avenues for growth, creates jobs, and increases profits. It also helps CDW build a more resilient supply chain.
Empowering Diverse Suppliers to Serve All CDW Clients
28
Accomplishments and the Future
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 29
Supplier Diversity Team Awards and Recognition
Billion Dollar Roundtable
Excellence in Supplier Diversity
CDW achieved membership in the Billion Dollar
Roundtable for procuring more than $1 billion
annually from minority- and women-owned
businesses on a first-tier basis. This reflects
CDW’s strong commitment to ensure a diverse
and inclusive supply chain.
US Veterans Magazine Best of the
Best Supplier Diversity Program
CDW as a 2019 Best of the Best in Supplier.
Diversity out of over 350 organization. The goal
of the U.S. Veterans Magazine annual evaluation
is to encourage active outreach and diversity
policies among corporations and government
agencies. The lists were compiled from market
research, independent research, diversity
conference participation and survey responses.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 30
Celebrating Membership in
The Billion Dollar Roundtable
An Annual $1 Billion Commitment
The Billion Dollar Roundtable was
created in 2001 to drive supplier
diversity excellence through best
practice sharing and thought
leadership. The BDR recognizes and
celebrates corporations that
achieved spending of at least $1
billion with minority and woman-
owned suppliers.
Thought Leadership
The BDR promotes and shares best
practices in supply chain diversity
excellence through the production
of white papers. In discussions, the
members review common issues,
opportunities and strategies.
The BDR encourages corporate
entities to continue growing their
supplier diversity programs by
increasing commitment spending
levels each year.
CDW celebrated the procurement of more than $1 billion in 2019 from minority- and women-owned businesses on a first-tier basis. This milestone unlocked our membership in the Billion Dollar Roundtable.
CDW joined an exclusive group of only 28 other companies such as Walmart, CVS Health, Apple, Dell, IBM, and Microsoft.
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 31
“A diverse supplier base enables CDW to
contribute to the economic well-being of all
segments of the U.S. population. We
recognize that partnering with suppliers who
provide a diverse set of ideas – in addition
to delivering support, goods and services –
creates a significant competitive advantage
for CDW and our customers. We are honored
to have reached this important milestone
and look forward to continuing our work
leading, influencing and shaping supplier
diversity excellence.”
Dave Hutchins
Vice President, Strategic Programs, CDW
Sourcing More Suppliers, Investing
More Resources, Creating More Jobs
Although CDW has been spending over
$1 billion with small and diverse
businesses since 2014, we continue to
add new small and diverse partners. The
biggest benefit of the strength of our
program has been the opportunity to
share our growth with diverse
businesses. It creates a win-win-win
situation for our customers, our diverse
partners, and for us. Our customers win
because we’re able to deliver diverse
solutions, diverse suppliers win when
they secure opportunities to grow, and
we win because we are playing a role
facilitating this interaction.
“I look for ways throughout the organization to create awareness and include diverse suppliers. My vision is for supplier diversity not to have to be a thing— just the way we do business. While we have more work to do, I’m incredibly proud of the $2-plus billion we spend with diverse suppliers every year.” Stephanie Santander, Director, Program and Contracts, CDW 2019 SUPPLIER DIVERSITY ECONOMIC IMPACT
32 Streamlining Business
Business runs smoother when
processes are streamlined. That’s
why CDW is working to make finding
solutions and choosing suppliers as
easy as possible.
CDW is building a digital library of
over 1,000 CDW diverse suppliers.
Through our supplier diversity
program, we envision a future that
provides economic empowerment
and where CDW has a better a
powerful impact in the communities
we serve.
The Future Is Even Brighter
Partner with CDW,
Meet Your Goals, Make a Difference
Partnering with us means achieving your company goals and increasing your access to more diverse and innovative suppliers. It means genuinely changing the lives of the people in your community and the communities you do business.
It is more than reports and data, its people and their kids, education and local investment, a higher quality of life for the people you work with and their paying it forward. It’s the ability to invest in a brighter future for everyone.
“We are creating solutions that foster more equality in the supply chain.
For CDW, it is about having a meaningful impact. We know when we invest in small and diverse businesses, we have the opportunity to drive job creation and to create a lasting economic empowerment in the community.”
Kristin Malek
Senior Manager Supplier Diversity, CDW
2019 SUPPLIER DIVERSITY ECONOMIC IMPACT 33
Economic impact modeling is a standard tool used to quantify the economic contribution of an investment or company. This modeling uses an “Input-Output” economic model to estimate the number of times each dollar of “input,” or direct spending, cycles through the economy in terms of “indirect and induced output,” or additional spending, personal income, and employment.1 There are several Input-Output models used by economists to estimate multiplier effects. supplier.io employed the IMPLAN input-output model in developing estimates of spending, income and employment impacts. This model, initially developed by the U.S. Department of Agriculture, examines inter-industry relationships in local, regional, and national economies.
An Input-Output model uses a matrix representation of a nation’s interconnected economy to calculate the effect of changes in spending by consumers, by an industry, or by others, on other industries and the entire economy. This matrix representation and the related Input- Output tables ultimately measure “multiplier effects” of an industry by tracing the effects of its inter-industry transactions – that is the number value of goods and services that are needed (inputs) to produce each dollar of output for the individual sector being studied. In essence, an Input-Output model is a table which shows who buys what from whom in the economy.2 This report is based on an analysis of data provided by CDW using IMPLAN’s Input-output multipliers, and the supplier diversity information in supplier.io’s database of nearly 1.6 million active certifications.
ABOUT SUPPLIER.IO
SUPPLIER.IO is redefining supplier diversity solutions. By providing comprehensive, accurate data in near real time, we help our customers get information they need to grow their supplier diversity program. To learn more, visit https://supplier.io.
References:
1. US Government Revenues:
http://www.usgovernmentrevenue.com/total_2014USr
t_17rs1n
2. United States GDP:
http://www.tradingeconomics.com/united-states/gdp
supplier.io
Appendix: Economic Impact Modeling
34
30
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Attachments January 19, 2021
Attachment C – Manufacturer Line Card
A
Absolute Software
AccessData
ACD Systems
Acer
Acronis
Actifio
Actiontec
Adaptec
Addonics
Adesso
Adobe
ADTRAN
Advanced Media
Services
AeroScout
Airtame
Alcatel
Internetworking
Alera Technologies
Allied Telesis
Alsoft
Altec Lansing
Altova
Aluratek
Amazon
Ambir Technology
AMD
American
Microsystems
Amphenol
Antec
Anywhere Cart
APC
Apex
APG Cash Drawer
Apple
Applied CRM
S olutions, Inc.
AppSense
AppSpace
Apricorn
Aptris
Arbor Networks, Inc.
Arcana Networks
Arcserve
Arctic Wolf
Ardham Technologies
Areca
Arecont
Arlington Imaging
Supplies
Armoractive
Array Networks
Arrosoft Solutions
Arxscan
Ascom
ASI System
Integration
Asurion
ASUS
AT&T
ATC Tech Solutions
Atech Technologies
ATEN Technologies
Atlantic Digital
Atlas Sound
Atlona
ATP Electronics
ATTO Technology
Audiocodes
Audio Enhancement
Audio Visual
Innovations
Aurora Systems
Consulting
Autodesk
Automated Systems
Consulting
Avaya
AvePoint
AVer Information
Avery Dennison
AVG Tehnologies USA
Avid
Avizia
Avnet Services
Avocor
Avteq
Axiohm
Axiom
B
B&B Electronics
B2GNow
Babel Street
Baer Consulting
BAFO Technologies
Balt, Inc.
Barco
Bare Bones Software
Barracuda Networks
Barrister Global
Se rvices Network
Battery Biz
Battery Technology
B ay Tec h
BCDVideo
Beam Mobile
Belden
Belkin
Benq Peripherals
Berk-Tek
Best Data Product
Betis Group
BeyondTrust
BIC Corp
BigHand
Big Tin Can
Binary Tree
Bitdefender
Bitglass
BitTitan
Bixolon
Biz Technology
Solutions
Black Box
Blackhawk Data
Blink ITS
BlueBeam
BlueBeam Software
BlueBird
Blue Cat Networks
Blue Chip
Blue Chip Cloud
Bluefin
BMC Software
Bogen
Bomgar
Bosch
Bose
Bouncepad
Box.com
Boxx
Brady Industries
Brainstorm
Breezie
Brenthaven
Bretford
BridgeWave
BrightSign
BRIMY
Broadcom
Brocade
Brooks Power
Systems
Brooktrout
Brother
Brothers Integrated
Tec h
Bucher + Suter
Buffalo Technology
BuMat
Business Source
BUSlink
Bytecc
C
CA Technologies
Calabrio
Calero Software
Califone
Camali Corp
Canon
Canvas
Capella Technologies
Capsa Rubbermaid
Carahsoft Services
Carbon Black
CarbonHelix
Carbonite
Cardett Associates
Carousel Industries
Cascade Computer
Maintenance
Case Logic
Casio
C ATDV
CDO Technologies
CDW
CDW Services
Celestix
Cellular Services
Centerline
Communications
CentraComm
Communications
WE GET HAVING CHOICES.
800.800.4239 | CDW.com
Centricist
Centrify
Century Software
Certero
Cetecea
Chatsworth Products
Check Point
Software
Chef
Chelsio
Chenbro
Cherry
Chief
Chip PC Industries
Christie Projectors
Ciena
Cinemassive
CipherLab
Cisco
Citizen America
Citrix
ClassLink
ClearCube
Technology
ClearOne
Clearswift
ClearVision AV
Clinton Learning
Solutions
Cloudbees
Cloudian
CloudGenix
CloudPhysics
Clover Imaging Group
CMS Peripherals
C- na rio
Coby Electronics
Code Scanners
Code42
CODI Notebook
Cases
Cofense
Cognitive Receipt
Printes
Cohensity
Columbitech
Column Technologies
Commercial Tele-
communications
Comm-Link DHP
Commvault
Communication
Consulting
Communications
Installation
Comnet
Communications
ComponentOne
CompuLink
CompuWare
ComStar
Comtrade
ComTrend
Comtrol
Concanon
Condusiv
Technologies
Conen
ConnectPro
ConsultX
Contemporary
C omputer Services
Content Keeper
Content Watch
Contex
Conti Electric
Contour Design
Coplogic
Core BTS
Corel
Corning
Corporate IT
Solutions
Corsair
Cortelco
Cost Management
Group
CPI
CP Technologies
Cradlepoint
Crane Payment
Innovations
Creative Labs
Crestron
CRG
Criticom
Crow Communication
CrowdStrike
Crown Supply
CRU
CRU-DataPoint
Crunchy Logistics
Crystal Group
Crystal Point
CTA Digital
CTL
CUE
Cumulus Networks
Custom Computer
Specialists
Customer Owned
Products
Cyber Acoustics
CyberArk
Cyberdata
CyberDefense
Technologies
Cybernetics
Cybernet
Manufacturing
CyberPowerPC
Cylance
D
DAMAC
Datacal Enterprises
Datacard
DataCom Wireless
DataCore
Data Dynamics
DataLocker
Datalogic
DataMation
DataOn
Datasouth
DataVac
Datawatch
DataVizion
Datrium
DC Value Added
S ervice Tech
DCC, Inc.
DDD
Dell
Delphix
Denso
Design Science
DETTO Technologies
DeviceLock
Dewalt
DewPoint
Dialogic
Diamanti
Diamond Multimedia
Diehl Graphsoft
DigiCert
Digi International
Digital Guardian
Digital Networks
Digital Products
Digital Storage
Works
Digium
Directions Training
Distribution
M anagement, Inc.
Diviad Network
Solutions
Dixon Ticonderoga
DJI
D-Link
Docker
DocsCorp
Dolby
Double Take/Vision
Solutions
Doublesight Displays
Draper
Drobo
Dropbox
Druva
DTEN
DT Research
Duracell
DustShield Computer
Enclosures
DyKnow
DYMO
Dyntek
E
E2Campus
Eaton
Ebry IT
Edge-Core
EDGE Tech Corp
Edgewave
EDP
Educational
Collaborators
Edu Tek Limited
Egain
Egnyte
EIZO Nanao
WE GET WANTING THE BEST SOLUTIONS.
800.800.4239 | CDW.com
Ekahau
Elastic
Electro-Voice
Elite Screens
Elmers Products
ELMO Projectors
Elo Touch Solutions
Embarcadero
Technologies
emFAST
Emobilepos
Emulex
Endrun Technologies
Energizer
Enfocus
EnGenius
Enovate Medical
ENS
Enterprise Solutions
Enterprise Wide
Solutions
ENTIT
Entrust
Envoy Data
ePadLink
EPOS Sennheiser
Epson
Equinox
eReplacements
Ergotron
Erico
Ericom
ERwin
Eset
Esker
Esolytics, LLC
ESPO Technologies
Esterline
eVault
Evermap
EVGA
Exablaze
ExaGrid
E xc ha ngeTek
Exinda
Explain Everything
Express Metrix
Extensis
Exterity
Extreme Networks
ExtraHop
F
F5 Networks
Facebook
FalconStor
Fargo
Fargo Electronics
Faronics
FatPipe Networks
Fax Back
Fellowes
FileBound
FileMaker
Final Draft
Finisar
FireEye
FireKing
Firemon
Fishbowl
FitBit
Fix Consulting
FlashForge
Flexera Software
Flippad
Flir
Fluke Industrial
Fluke Networks
FlyPro
Forcepoint
ForeScout
Fortinet
Fortres Grand
Fortress Technology
FOXIT
Fresh Technology
Fried Techologies
FrontRange
Front Row
Fujifilm
Fujitsu
G
GAI-Tronic s
Gamber-Johnson
GammaTech
Garmin
GCX Mounting
Solutions
Gefen
Gemalto
General Dynamics
Itronix
Genetec
Genovation
Getac
GFI Software
GIGABYTE
GIGAMON
Global Knowledge
Globalscape
GlobaNet Consulting
Services
Goal Zero
GoGuardian
Good Technology
Google
GoPro
GoProfessional Case
GrandStream
GrandTec USA
Granicus
Great Lakes Case
Greenlee
Griffin Technology
GripCase
Grip Gear
GroundControl Cloud
Gumdrop Cases
G-Vision
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T
Ta b l ea u
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U
Ubiquiti
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Xante
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Yamaha
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Zagg
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M K T45514
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Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 57 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
Tab 4 – Qualification and Experience
i. Provide a brief history of the Offeror, including year it was established and corporate office location.
CDW Government LLC is the wholly-owned subsidiary of
CDW LLC. Our customer base is quite diverse, ranging from state and local government, federal, healthcare, K-12 and higher education. A Fortune 500 company with multi-national capabilities, CDW was founded in 1984 and employs more
than 10,000 coworkers. We have an expansive network of
offices near major cities and a large team of field coworkers across the United States.
C
DW debuted on the Fortune 500 in 2001, at No. 435. CDW’s rise in the rankings highlights its sustainable, profitable growth over the years, from $4 billion in sales in 2001 to over $18 billion in 2019. CDW now ranks at number 178 on the FORTUNE 500 list for 2020. CDW ranks at No. 5 on CRN’s 2020 Solution Provider 500 list.
ii. Describe Offeror’s reputation in the marketplace.
CDW goes to market with a series of sustainable competitive advantages developed during 35+ years of delivering technology to customers. Each is powerful on its own, but the combination of these interconnected advantages makes it hard for others to replicate CDW’s success.
CDW•G’s success has been driven by the interconnection of unique competitive advantages: our scale and scope, performance-driven culture, highly skilled sales and services capabilities, robust distribution facilities, and established international presence.
CDW QUICK FACTS
Headquarters: Vernon Hills, IL
2019 Annual Net Sales: $18.0B
# of Coworkers: ~10,100
# of U.S. Sales Offices: 26
# of Customers: 250,000+
Fortune 500 Rank (2020): 178
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 58 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
The more technology changes, the greater the opportunity for CDW•G to deliver value to its customers and vendor partners. CDW•G continually evolves to take advantage of the accelerating changes in IT. CDW•G has successfully transformed from primarily a technology products seller to an integrated technology solutions provider, ensuring it can continue to help customers navigate an increasingly complex IT market.
Our current competition includes:
• Resellers, such as Computacenter, Connection, ePlus, Insight Enterprises, NTT, Presidio, SCC, Softchoice, World Wide Technology and many smaller resellers; • Manufacturers who sell directly to customers, such as Adobe, Apple, Dell EMC, HP Inc. and Hewlett Packard Enterprise;
• Large service providers and system integrators, such as Accenture, Dell EMC, Hewlett Packard Enterprise and IBM;
• Communications service providers, such as AT&T, CenturyLink and Verizon; • Cloud providers, such as Amazon Web Services, Google and Microsoft; • E-tailers, such as Amazon and Newegg; and
• Retailers (including their e-commerce activities), such as Office Depot and Staples.
W
e believe we are well positioned to compete within this marketplace due to our competitive advantages. We expect the competitive landscape to continue to evolve as new technologies are developed. While innovation can help our business as it creates new offerings for us to sell, it can also disrupt our business model and create new and stronger competitors.
We believe we have sustainable competitive advantages that differentiate us in the marketplace.
We have built a strong sales organization and deep services and solutions capabilities over time and expect to continue to invest to enhance these capabilities, which we believe when combined with our competitive advantages of scale and a performance driven culture, will help drive sustainable, profitable growth for us today and in the future. Our scale enables us to have a national and international footprint, as well as invest in resources to meet specific customer end- market needs. Our sellers are organized around unique customer end markets that are both vertically and geographically focused. Our scale enables our ability to invest in technical coworkers who work directly with our sellers to help customers implement increasingly complex IT solutions. Our scale also enables us to operate our three distribution centers (two in the US and one in the UK), which combined are more than 1 million square feet in size. We have cross- border relationships that enable us to serve the needs of our US, UK and Canadian-based customers in more than 150 countries. Our strong, execution-oriented culture is underpinned by our compensation system.
O
ur hardware products include notebooks/mobile devices (including tablets), network communications, desktop computers, video monitors, enterprise and data storage, and other hardware. Our software products include application suites, security, virtualization, operating systems and network management. Our services include warranties, managed services, consulting design and implementation. IT is critical to both "run the business" and drive greater growth and productivity.
To help our customers accomplish this, we have built a robust portfolio of solutions across data center, digital workspace, security, virtualization and services that we provide in physical, virtual, or cloud-based environments.
We provide public cloud solutions, which reside off customer premises on a public (shared) infrastructure, and private cloud solutions, which reside on customer premises. We also offer
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 59 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
hybrid cloud solutions that deliver the benefits of both public and private solutions. Our migration, integration and managed services offerings help our customers simplify cloud adoption, as well as the ongoing management of cloud solutions, across the entire IT lifecycle. Dedicated Cloud Client Executives work with our customers to architect cloud solutions meeting their organizational, technology and financial objectives.
We offer a broad portfolio of integrated solutions that include the following on and off-premise capabilities:
• Data Center: We assess our customers application infrastructure need, design flexible, resilient and efficient solutions and manage the solution throughout its lifecycle. Our broad portfolio of hardware and software products, encompassing both on and off- premise solutions, enables us to provide well-integrated solutions, including conver ged
and hy
perconverged infrastructure, physical and virtualized servers, software defined aut
omation and orchestration solutions, hybrid storage and energy-efficient power and c
ooling.
• Digital Workspace: We build end-to-end solutions that deliver access to applications that improve our customers' productivity regardless of device or location. We connect our customers' physical devices, including laptops, desktops, IP Phones, mobile devices and pr
int systems. We utilize collaboration solutions to unite applications via the integration of products that facilitate the use of multiple enterprise communication methods including em
ail, persistent chat, social media, voice and video. We also host cloud-based collaboration solutions. Our solutions provide the tools that allow our customers' employees to share knowledge, ideas and information among each other and with clients and partners effectively, securely and quickly.
• Security: We assess our customers' security needs and provide them with risk mitigation tools and services. Product design, architecture and implementation can take t
he form of hardware, software or Software as a Service. These tools and services are pr
ovided across a multitude of categories such as: endpoint security, email security, web s
ecurity, intrusion prevention, authentication, firewall, virtual private network services and net
work access control. Security consulting engagements include security assessment, policy and procedure gap analysis, security roadmaps and health checks. • Virtualization: We design and implement server, storage and desktop virtualization s
olutions. Virtualization enables our customers to efficiently utilize hardware resources by running multiple, independent, virtual operating systems on a single computer and m
ultiple virtual servers simultaneously on a single server. Virtualization also can s
eparate a desktop environment and associated application software from the hardware dev
ice that is used to access it and provides employees with remote desktop access.
Our specialists assist customers with the steps of implementing virtualization solutions, including evaluating network environments, deploying shared storage options and l
icensing platform software.
• Services: We advise, architect and manage integrated business technology for our customers. Our solutions include integrated cloud, collaboration, data center, mobility and security business technology, from the physical to the application layer. We provide adv
isory, architectural and managed services across basic, discrete and integrated bus
iness technology solutions. We leverage best-in-class partner technology platforms to s
eamlessly architect and manage disparate IT platforms into integrated business technology solutions.
CDW•G’s solutions include design, implementation and ongoing management and support.
Continuous transformation, which includes the addition of field sellers, technology specialists
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 60 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
and advanced services engineers and extensive services capabilities, means that CDW is uniquely positioned to capitalize on the key technology drivers of today and tomorrow. iii. D
escribe Offeror’s reputation of products and services in the marketplace.
Total Solutions
CDW offers a full range of products and services that enable your organization to develop the best total solution to meet your specific needs while attaining the most value for your organization. CDW provides expert consulting, design, configuration, installation, and lifecycle management services. Our offerings are extremely comprehensive
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 61 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
Customer-Focused Philosophy
CDW continues to maintain the strong
customer focus that has been the key to
our success. We adhere to a core
philosophy known as the CDW Circle of
Service, which means that everything we
do revolves around you – the customer. It
drives us to provide outstanding customer
service and the best value. Our objective
is to have Region 4 ESC view us as a
valuable extension of your IT staff. We
seek to achieve this goal by providing
superior customer service through our
large and experienced sales and service
delivery teams. Our Market Research
Team works with a third-party research
firm to measure customer loyalty and
satisfaction through customer surveys.
Strengths, Best Practices, and Value
By aligning with CDW, your organization can take advantage of our strengths, best practices, and value-added services. Highlights include:
• Experienced account team supports your day-to-day IT needs and also helps develop appr
opriate strategies for future product and service needs. • Value-added presales consulting resources ensure solutions are tailored to meet your operational and budgetary requirements.
• Strong partnerships with vendors enable us to provide technology roadmaps, quick responses to questions, and competitive pricing.
• On-line procurement capabilities streamline and standardize purchasing as well as support flexible reporting and improved decision making. • Two large ISO 9001 certified distribution centers, efficient inventory management capabilities, and distribution channel partnerships result in quick product turnaround. • Highly trained and experienced technicians provide pre-shipment configuration services and quality assurance checks to maximize productivity.
• Flexible logistical capabilities accommodate standard or urgent delivery. • Our breadth and depth of capabilities enables us to deliver a streamlined and cost- effective total solution from planning to ongoing management. • CDW’s business model provides local and nationwide support. • Our financial strength and leadership will enable us to continue supporting Region 4 ESC with leading-edge technology solutions.
L
arge Onsite Inventories
CDW has two large strategically located distribution centers controlled by a state-of-the-art Warehouse Management System (WMS) that ensures speed and accuracy throughout the order fulfillment and distribution processes. CDW has a 450,000-square-foot distribution center located at our headquarters in Vernon Hills, IL and a 513,000-square-foot distribution center located in North Las Vegas, NV. These locations facilitate quick distribution of products to our growing customer base throughout the country. The Vernon Hills (VH) distribution center focuses on CDW Circle of Service
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 62 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
distributing products to customers east of the Mississippi River while the Las Vegas (LV) distribution center primarily serves the western part of the United States.
CDW holds of inventory, on average, in our
two CDW-owned distribution centers that total
almost 1M square feet. Our ISO 9001, 14001 and
28000 certified strategically located distribution
centers provide speed, accuracy, and excellent
geographic coverage across the United States.
We have access to more than 100,000 top brand-
name products from more than 1,000 leading
manufacturers.
Due to the size of our facilities that span four levels of storage and three level picking modules, forklifts are required to stock and pick products as needed. Our product lineup includes desktops, notebooks, servers, peripherals, networking and communications equipment, software, accessories, plotters, network printers, desktop printers, and print supplies. CDW offers everything your IT operation could possibly need – from enterprise solutions to mouse pads.
CD
W Configuration Services Overview
IT teams face constant pressure to increase productivity while keeping costs low. That’s why CDW is with you every step of the way, from assessing your environment and long-term objectives to designing and implementing a custom solution to meet your needs. We offer a wide variety of configuration services to make IT implementations easier and help you meet the demands of your business, including project management oversight — a vital service for large deployments.
H
ardware Configuration
CDW's highly trained and certified technicians can configure your hardware before it ships.
There's no downtime, wasted resources or need to hire outside consultants. We'll help you save time and money with the configuration solution that meets your needs, including:
• End-user hardware installations, including desktops, laptops and printers • Pre-shipment configuration for server and storage equipment • Remote configuration for networking and storage equipment Sof
tware Configuration Management and Computer Imaging
We can configure your operating system, custom BIOS and/or software settings to any piece of equipment before shipment. By letting us handle repetitive software configurations before your order ships, you'll save time with new system rollouts. We offer:
• Computer imaging services: We can preload your custom images onto systems before t
hey ship.
• VPN configuration services: With a static IP address and proprietary VPN connection, y
ou can update images on the fly.
• iOS and Android configuration: We'll customize your iPad or Android deployments by loading apps, settings or customized content.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 63 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
Custom Turnkey Solutions
We'll ensure your new technology is ready to go when it arrives to help you save time and money. You can feel
confident that your new technology is properly customized, integrated, tested and ready to deploy "out of the box" as soon as it's delivered.
W
e can help with:
• Joining client systems to your domain over VPN
• Custom BIOS and firmware upgrades
• Data capture for pre-staging on your network
• Custom inserts with clear instructions for users
I
T Asset Management
Keeping track of your IT infrastructure can be difficult, but our customized asset tagging makes it simple. We can label
every piece of hardware with a unique asset number, which can be easily tracked online in your Account Center. This not only standardizes your physical inventory, but also enhances tracking capabilities, along with reducing the possibility of theft or loss.
W
e offer:
• Custom asset tagging based on your current system or one we help you devise • Enhanced barcode tracking for easy inventory management • Custom engraving and laser etching for laptops, tablets and more C
ustom Packaging and Simplified Distribution
With our custom packaging and distribution services, you can eliminate the clutter of extra boxes and receive your new IT equipment packaged, labeled and consolidated for ease of delivery at your dock. We can simplify delivery with:
• Palletization: Allows you to receive your entire order in one shipment
• Kitting: We'll bundle your items together and shi
p
k
itted boxes to multiple destinations
• Labeling: We'll label packages with vital information for easy routing and tracking R
emote Configuration Services
CDW’s highly skilled and certified engineers can remotely deploy multivendor firewall, router and switch configurations.
We'll configure this hardware from one of our two state-of-the- art Configuration Centers before shipment and complete final settings and hardening after delivery via a secure connection.
S
ervices include customized installations for:
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 64 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
• HP, Cisco, Dell and Aruba switches
• Cisco wireless LAN controllers
• Cisco IronPort web and email security
• Cisco ASA with FirePOWER® and F5 BIG-IP® LTM configurations • Citrix XenApp®, Xen Desktop® and NetScaler® Gateway™ solutions • FortiGate, SonicWall and Palo Alto appliances
iv. D
escribe the experience and qualification of key employees.
Region 4 ESC Technology Solutions, Products and Services RFP CDW Government LLC Page 65 of 73 01/19/2021
All information and documents hereby submitted in response to the Request for Proposal/Quote (“RFP/RFQ”) furnished by Customer Name are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
© CDW Government LLC 2021
v. D
escribe Offeror’s experience working with the government sector.
CDW·G is the wholly owned subsidiary of CDW LLC that focuses on the public sector, including federal, state, and local government agencies, educational institutions, and healthcare facilities.
With over 200 government and education contracts, we are the nation’s largest direct response provider of multi-brand technology products and services. vi. D
escribe in detail what level of assistance will be provided to a Participating Agency to secure e-rate funding. Identify how much effort will be required in obtaining this funding. Specify the services available to the agency for project planning, specialized program assistance, and other services provided to the agency dealing with the e-rate program.
We focus on building strong relationships with our public sector customers by leveraging our knowledgeable account managers and technical specialists to provide extensive pre- and post- award support. Our experts lead the industry in public-sector customer service and product knowledge, directly benefitting the officers, administrators, and staff of our public safety customers.
Based upon both exponential growth within the Public Sector market and accolades from our OEM partners, CDW•G has continued our investments into resources to support our customers nationwide. Those resources include our Business Development team, which consists of former educators and classroom technology specialists whose primary focus is helping our customers implement solutions attuned to the needs of IT, leadership, and curriculum. These solutions are created with realistic budget constraints in mind, often in conjunction with E-Rate funding initiatives, led by Learning Environment Advisors (LEAs) advising on the top issues in the changing 21st century classroom environment.
C
redentials and Certifications
CDW·G holds several ISO certifications, including 9001:2008. Our 9001:2008 certificate of registration covers a scope of sales, configuration, repair, and support of computer and related technology. Our 14001:2004 certificate of registration includes environmental activities related to