PROFESSIONAL SERVICES AGREEMENT NO. 4326
SECTION 18. DISPUTE RESOLUTION; GOVERNING LAW.
Disputes regarding the interpretation or application of any provision(s) of this Agreement shall, to the extent reasonably feasible, be resolved through good faith negotiations between the Parties. If any action at law or in equity is brought to enforce this Agreement or because of alleged dispute, breach, default or misrepresentation in connection with the provisions of this Agreement, the prevailing party in such action shall be entitled to reasonable attorney’s fees, expert fees, costs and necessary disbursements incurred in that action or proceeding, in addition to such other relief as may be sought and awarded. The venue for any litigation shall be County of Los Angeles, California. The Parties agree that the covenants contained in this Section shall survive the expiration or termination of this Agreement.
SECTION 19. ATTORNEY’S FEES AND COSTS.
If litigation is reasonably required to enforce or interpret the provisions of this Agreement, the prevailing party in such litigation shall be entitled to an award of reasonable attorney's fees and costs in addition to any other relief to which it may be entitled.
SECTION 20. WARRANTIES.
Each of the parties represents and warrants to one another as follows:
a. It has received independent legal advice from its attorneys with respect to the advisability of entering into and executing this Agreement;
b. In executing this Agreement, it has carefully read this Agreement, knows the contents thereof, and has relied solely on the statements expressly set forth herein and has placed no reliance whatsoever on any statement, representation, or promise of any other party, or any other person or entity, not expressly set forth herein, nor upon the failure of any other party or any other person or entity to make any statement, representation or disclosure of any matter whatsoever; and
c. It is agreed that each party has the full right and authority to enter into this Agreement, and that the person executing this Agreement on behalf of either party has the full right and authority to fully commit and bind such party to the provisions of this Agreement.
SECTION 21. MISCELLANEOUS.
a. The descriptive paragraph headings of this Agreement are included for purposes of convenience only and shall not control or affect the construction of interpretation of any of its provisions.
b. Whenever the context hereof shall so require, the singular shall include the plural, the male gender shall include the female gender, and the neuter and vice versa.
c. In case any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof
PROFESSIONAL SERVICES AGREEMENT NO. 4326
and this Agreement shall be construed as if such invalid, illegal, or unenforceable provisions had never been contained herein.
d. The representations and warranties made by the parties to this Agreement shall survive the consummation of the transaction herein described.
e. This Agreement may be signed in any one or more counterparts all of which taken together shall be but one and the same Agreement. Any signed copy of this Agreement or of any other document or agreement referred to herein, or copy or counterpart thereof, delivered by facsimile transmission, shall for all purposes be treated as if it were delivered containing an original manual signature of the party whose signature appears in the facsimile and shall be binding upon such party in the same manner as though an originally signed copy had been delivered.
f. Each of the parties acknowledges that it has been represented by independent counsel of its own choosing, or if it has not been so represented, it has been admonished to obtain independent counsel and has freely and voluntarily waived and relinquished the right to counsel. Each party who has not obtained independent counsel acknowledges that the failure to have independent legal counsel will not excuse such party’s failure to perform under this Agreement or any agreement referred to in this Agreement.
SECTION 22. NOTICE.
All notices, demands, requests or approvals to be given under this Agreement shall be given in writing and conclusively shall be deemed served when delivered via e- mail (an “Electronic Notice” as further defined below), personally or on the second (2nd) business day after the deposit thereof in the United States mail, postage prepaid, registered or certified, addressed as hereinafter provided. All notices, demands, requests, or approvals hereunder shall be given to the following addresses or such other addresses as the Parties may designate by written notice:
If to CITY: City of Montebello
Attn: Raul Alvarez, City Manager
1600 West Beverly Boulevard
Montebello, CA 90640
(323) 887-1200
Email: [email protected]
With a copy to: City of Montebello – Department of Transportation Attn: John Soria, Director of Transportation
1600 West Beverly Boulevard
Montebello, CA 90640
(323) 558-1625 ext. 1315
Email: [email protected]
If to Consultant: Center for Transportation and the Environment, Inc.
Attn: Daniel J. Raudebaugh, Executive Director
730 Peachtree Street, Suite 450
Atlanta, GA 30308
(404) 518-2322
Email: [email protected]
PROFESSIONAL SERVICES AGREEMENT NO. 4326
An electronic communication (“ Electronic Notice”) shall be deemed written notice for purposes of this section if sent to the electronic mail address specified above.
Electronic Notice shall be deemed received at the time the party sending Electronic Notice receives verification of receipt by the receiving party. Any party receiving Electronic Notice may request and shall be entitled to receive the notice on paper, in a nonelectronic form.
SECTION 23. NON-DISCRIMINATION AND EQUAL OPPORTUNITY EMPLOYER.
In the performance of this Agreement, the CONSULTANT shall not discriminate against any employee, sub -consultant, or applicant for employment because of race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, mental condition or sexual orientation. The CONSULTANT will take affirmative action to ensure that sub- consultant and applicants are employed, and that employees are treated during employment, without regard to their race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition or sexual orientation.
SECTION 24. CONFLICT OF INTEREST.
The CONSULTANT covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the services to be performed by the CONSULTANT under this Agreement, or which would conflict in any manner with the performance of its services hereunder. The CONSULTANT further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, the CONSULTANT shall avoid the appearance of having any interest that would conflict in any manner with the performance of its services pursuant to this Agreement.
The CONSULTANT covenants not to give or receive any compensation, monetary or otherwise, to or from the ultimate vendor(s) of services to the CITY as a result of the performance of this Agreement, or the services that may be procured by the CITY as a result of the recommendations made by the CONSULTANT. The CONSULTANT's covenant under this section shall survive the termination of this Agreement.
SECTION 25. ENTIRE AGREEMENT.
This Agreement contains the entire understanding between the CITY and the CONSULTANT. Any prior agreements, promises, negotiations or representations not expressly set forth herein are of no force or effect. Subsequent modifications to this Agreement shall be effective only if in writing and signed by each party. If any term, condition, or covenant of this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, t he remaini ng provisions of thi s Agreement shall be valid and binding.
[SIGNATURE PAGE TO FOLLOW]
PROFESSIONAL SERVICES AGREEMENT NO. 4326
IN WITNESS WHEREOF, the parties, through their respective authorized representatives, have executed this Agreement as of the date first written above.
(“CITY”) (“CONSULTANT”)
CITY OF MONTEBELLO CENTER FOR TRANSPORTATION
AND THE ENVIRNMENT, INC.
Raul Alvarez, City Manager Daniel J. Raudebaugh, Executive Director
ATTEST:
Christopher Jimenez, City Clerk
APPROVED AS TO FORM:
Arnold M. Alvarez-Glasman, City Attorney
EXHIBITS:
• Exhibit A – Consultant Proposal for Services
• Exhibit B – Schedule of Compensation
ITEM # 30
CITY OF MONTEBELLO
CITY COUNCIL AGENDA STAFF REPORT
TO: Honorable Mayor and City Council Members
FROM: Raul Alvarez, City Manager
BY: John Soria, Director
SUBJECT: ADOPT RESOLUTION NO. 25-32 APPROVING MONTEBELLO BUS LINES’ 2025 TITLE VI PROGRAM
DATE: May 28, 2025
RECOMMENDATIONS:
It is recommended that the City Council:
1. Adopt Resolution No. 25-32 approving Montebello Bus Lines’ (MBL) 2025 Title VI Program; and
2. Take such additional, related, action that may be desirable.
FISCAL IMPACT:
There is no fiscal impact related to the recommended action. The City of Montebello operates MBL to provide fixed route transportation services to the City and the surrounding communities. As a recipient of local, state, and federal funding, the City must adhere to state and federal regulations. Approving MBL’s 2025 Title VI Program will ensure compliance with the Federal Transit Administration (FTA) and the U.S.
Department of Transportation (DOT) mandated requirements and enable the City to continue receiving federal financial assistance.
BACKGROUND/DISCUSSION:
Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance. As an eligible recipient of FTA funding, the City must comply with the DOT Title VI Program, which demonstrates that no transit program or service provided by the City creates discrimination toward any person on the grounds of race, color, and national origin. The Title VI Program must be updated every three (3) years and submitted to the FTA for
CITY COUNCIL AGENDA REPORT - MEETING OF MAY 28, 2025
review and approval. The City’s current Title VI Program was adopted in December 2022, and an updated Title VI Program is due to FTA for review and approval by June 1, 2025.
An updated Title VI Program (Attachment B) was prepared in accordance with FTA Circular 4702.1B, dated June 2025. This program ensures the City’s commitment that no person is excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any of its programs, activities, or services based on race, color, or national origin. The Title VI Program requirements are as follows:
• Title VI Notice to the Public
• Title VI Complaint Procedures
• Title VI Complaint Form
• Public Participation Plan
• Language Assistance Plan
• Table of membership of non-elected committees and council • Sub-recipient monitoring
• Copy of meeting minutes and resolutions of approval of Title VI Program
Staff recommend that the City Council consider approving the Title VI Program for submission to the FTA.
ENVIRONMENTAL:
N/A
ANALYSIS:
N/A
SUMMARY:
Staff recommend that the City Council adopt Resolution No. 25-32 (Attachment A), approving the Title VI Program (Attachment B); and direct staff to take such additional, related action that may be desirable.
ATTACHMENT(S)
1. Attachment A – Resolution No. 25-32
2. Attachment B – MBL’s Title VI Program
ATTACHMENT A
RESOLUTION NO. 25-32
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MONTEBELLO, CALIFORNIA, APPROVING MONTEBELLO BUS
LINES’ 2025 TITLE VI PROGRAM
RECITALS
WHEREAS, the City of Montebello Department of Transportation – also referred to as Montebello Bus Lines (MBL), is an eligible recipient of federal financial assistance for transit services; and
WHEREAS, the City of Montebello (the “City”), as a transit bus owner – operator by and through MBL provides transportation services to residents of Montebello and neighboring cities; and
WHEREAS, to qualify for federal financial assistance, the City is required to adhere to Title VI of the Civil Rights Act of 1964 regulations that prohibit discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance; and
WHEREAS, to ensure compliance with Title VI regulations the USDOT’s Federal Transit Administration (FTA) issued Circular 4702.1B which sets out criteria for Title VI compliance; and
WHEREAS, as part of FTA’s Title VI requirements, the City must submit the Title VI Program; and
WHEREAS, City staff has prepared the 2025 Title VI Program, including the Language Assistance Plan and Public Participation Plan to comply with Title VI of the Civil Rights Act, and as a commitment to ensure no person is discriminated against on the basis of race, color, or national origin; and
NOW THEREFORE, THE CITY COUNCIL OF THE CITY OF MONTEBELLO HEREBY RESOLVES, FINDS, AND DECLARES AS FOLLOWS:
SECTION 1: That the City Council hereby approve and adopt the Title VI Program attached hereto as Attachment A, and that said policy take effect immediately.
RESOLUTION NO. 25-32
APPROVED AND ADOPTED THIS 28TH DAY OF MAY 2025.
_______________________________
Salvador Melendez, Mayor
ATTEST:APPROVED AS TO FORM:
________________________________ ________________________________ Christopher Jimenez, City Clerk Arnold M. Alvarez-Glasman, City Attorney
STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) SS:
CITY OF MONTEBELLO )
I, Christopher Jimenez, City Clerk of the City of Montebello, County of Los Angeles, State of California, hereby certify that the foregoing Resolution No. 25-32 was passed and adopted by the City Council of the City of Montebello, signed by the Mayor and attested by the City Clerk at a regular meeting of said Council held on the 28 th day of May 2025 and that said Resolution was adopted by the following vote, to-wit:
AYES:
NOES:
ABSTAIN:
ABSENT:
The undersigned, City Clerk of the City of Montebello, does hereby attest and certify that the foregoing Resolution is a true, full and correct copy of a resolution duly adopted at a meeting of said City which was duly convened and held on the date stated thereon, and that said document has not been amended, modified, repealed or rescinded since its date of adoption and is in full force and effect as of the date hereof.
DATE:
Christopher Jimenez, City Clerk
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TITLE
V
l
PROGRAM
JUNE 2025
400 S. Taylor Ave., Montebello, CA 90640
ATTACHMENT B
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Table of Contents
1. Montebello Bus Lines Overview ................................................................................................ 3 A. Purpose and Applicability ...................................................................................................... 3 B. Policy and Objectives ............................................................................................................ 3 C. Background of the City .......................................................................................................... 4 D. Background of Montebello Bus Lines .................................................................................... 4 E. Current Service Provided ...................................................................................................... 4
2. General Requirements .............................................................................................................. 6 A. Title VI – Notice of Civil Rights .............................................................................................. 6 B. Dissemination of Title VI Notices to the Public...................................................................... 6 C. Title VI Complaint Process and Procedures ......................................................................... 7 D. Language Assistance Plan ................................................................................................... 8 E. Public Participation Plan....................................................................................................... 8 F. Racial Breakdown of Non-Elected Councils .......................................................................... 8 G. Sub-Recipient Monitoring .................................................................................................... 10 H. Determination of Site Location of Facilities......................................................................... 10 I. Certifications and Assurance .............................................................................................. 10 J. Construction Impact Analysis .............................................................................................. 10 K. Information Dissemination .................................................................................................. 10
3. Requirements for Fixed Route Transit Operators .................................................................... 11 A. Systemwide Service Standards and Policies ...................................................................... 11
1. Service Overview............................................................................................................. 11
2. Vehicle Load .................................................................................................................... 11
3. Vehicle Headway ............................................................................................................. 12
4. On-Time Performance ..................................................................................................... 13
5. Service Availability (Transit Access) ................................................................................ 13 B. Service Policies................................................................................................................... 13
1. Transit Amenities ............................................................................................................. 14
2. Vehicle Assignment ......................................................................................................... 15
4. City of Montebello Title VI Resolution ..................................................................................... 15
5. Conclusion .............................................................................................................................. 15
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Appendices:
Appendix A: Title VI Notice of Civil Rights, Title VI Complaint Process and Forms Appendix B: Language Assistance Plan
Appendix C: Public Participation Plan
Appendix D: Resolution of Approval by Governing Board, Sample Certifications and Assurances
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1. Montebello Bus Lines Overview
A. Purpose and Applicability
The Federal Transit Administration (FTA) within the U.S. Department of Transportation (DOT) requires that federally funded transit agencies submit a triennial program to ensure compliance with Title VI of the Civil Rights Act of 1964. Title VI regulations were set forth to assure equal access to transit services regardless of race, ethnicity, gender, or income. To demonstrate compliance with these provisions, Montebello Bus Lines (MBL) is submitting this Program in accordance with Title 49 CFR Section 21.9(b) and FTA Circular 4702.1B “Title VI Requirements and Guidelines for F ederal Transit Administration Recipients,” and Presidential Executive Order 13166—Improving Access to Services for Persons with Limited English Proficiency (LEP).
Title VI requirements apply to all MBL programs, the Civil Rights Restoration Act of 1987 defined the word “program” to make clear that discrimination is prohibited throughout an entire agency if any part of the agency receives federal funds. Simply stated, MBL is to ensure that none of its activities or programs treat any part of a community any differently than another.
B. Policy and Objectives
MBL wholeheartedly adopts Title VI requirements into its programs, activities and services. MBL is committed to achieving full compliance and expects every manager, supervisor, employee, and subrecipient of federal-aid funds (if applicable) administered by MBL to be aware of and apply the intent of Title VI and related nondiscrimination statutes in performing assigned duties. MBL and its personnel are firmly committed to its Title VI Program objectives, which are designed to:
• Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner;
• Promote full and fair participation in public transportation decision-making without regard to race, color, or national origin;
• Ensure meaningful access to transit-related programs and activities by persons with limited English proficiency.
This Program was prepared through an agency-wide effort to ensure that the level and quality of MBL’s services are provided in a non-discriminatory, safe, reliable and equitable manner. MBL ensures that full and fair participation is offered to all those that reside, work, travel and participate in MBL’s programs and services. To demonstrate MBL’s commitment to Title VI of the Civil Rights Act of 1964 and related statutes, this policy has been formally adopted and signed by MBL’s highest ranking officer.
City Manager Date
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C. Background of the City
The City of Montebello is located nine miles east of downtown Los Angeles. The City is surrounded by the cities of Monterey Park and Rosemead to the north, City of Commerce to the south, Los Angeles and East Los Angeles to the west, and the City of Pico Rivera to the east. The City covers an area of 8.33 square miles. The 2020 Decennial Census reports a population of 62,640 which gives the City a population density of 7,519 persons per square mile. The City is primarily Hispanic accounting for 79% of the population; followed by Asian who account for 13.4% of the population; and White Non-Hispanic accounting for 6.6% of the population.
D. Background of Montebello Bus Lines
Transportation service began in the City of Montebello in 1910 with one motorized coach. The City of Montebello was predominantly an agricultural community; however, World War I and the discovery of oil in the Montebello Hills quickly changed the community. By 1917, there were four private companies competing for passengers among the influx of workers drawn to the area.
In 1922, two years after the incorporation of the City of Montebello, the City officially began a municipal bus service. Six years later, the City sold the operation to Motor Transit Company, a division of the Southern Pacific Railroad. The Motor Transit Company later became Pacific Electric; operators of the famed "red cars". In 1931, the City established Montebello Bus Lines (MBL) with the acquisition of a bus terminal on Greenwood Avenue and the purchase of the lines from Pacific Electric.
Currently, MBL serves millions of passengers a year throughout the communities of Alhambra, Bell Gardens, Commerce, La Mirada, Los Angeles, Montebello, Monterey Park, Pico Rivera, Rosemead, San Gabriel, Santa Fe Springs, South Gate, Vern on and Whittier. Within this area, MBL provides connecting service to high demand rail stations such as the Montebello / Commerce Metrolink station, Metro Blue Line, Metro Red Line and four stations along the newly constructed Metro Gold Line; as well as connects with multiple transit providers in the heavily congested Downtown Los Angeles area. Montebello Bus Lines provides important regional connections within the eastern region of Los Angeles County.
Moreover, during its peak period, MBL operates forty-nine (49) revenue transit vehicles that provide service throughout several urbanized areas in Los Angeles County (number not inclusive of contingency vehicles). MBL also maintains and services 862 bus stops.
E. Current Service Provided
Montebello Bus Lines currently runs 8 fixed route transit lines within the eastern portion of Los Angeles County. The image below is of the System Map. The table below is a breakdown of the transit routes by service days. Routes 10 through 40 operate Monday through Sunday. Route 50 operates Monday through Saturday and Routes 60, 70, and 90 operate weekdays only. In addition to bus service, MBL also provides a demand-response taxi service for elderly and disabled residents 24 hours per day, seven days a week through taxi contractors and demand response service from the Montebello Metrolink Station using a subcontractor (operating funds).
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System Map
Service Days by Line
Line Description Service Days
Weekday Saturday Sunday
10 Service from East Los Angeles College,
Monterey Park to Whittwood Mall, Whittier x x x
20 Service from San Gabriel Blvd., Rosemead
to Telegraph Road, Montebello x x x
30 Service from South Gate to San Marino via
Garfield Avenue x x x
40 Service from City of Whittier to Downtown
Los Angeles x x x
50 Service from La Mirada to Downtown Los
Angeles via Washington Blvd x x
60 Service from San Gabriel River Parkway to
Telegraph Road in Pico Rivera x
70 Metrolink Station, Montebello to Montebello
Town Center x
90 Express Service to Downtown Los Angeles
from Norwalk Blvd, Whittier x
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2. General Requirements
The City of Montebello adheres to the Title VI regulations (49 CFR part 21) and ensures that the public is well advised of MBL’s Title VI Policy and Complaint Procedure in this regard. This Program shall clarify roles, responsibilities, and procedures to ensure compliance with Title VI and related nondiscrimination statutes. This Program was prepared in accordance with:
• Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987 (Public Law 200-209)
• 49 CFR Part 21 (Transportation)
• FTA C 4702.1B Circular
• DOT Guidance of 2001: To Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries and Executive Order 13166 of August 11, 2000 • Executive Order 12898 of February 1994: Environmental Justice Executive Order A. Title VI – Notice of Civil Rights
The MBL Title VI Notice of Civil Rights is included on MBL’s website, MBL’s Transit Customer Service Office, bulletin boards near City Council Chambers, and displayed on interior bus cards (Appendix A). MBL’s Title VI Notice of Civil Rights states the following:
Notice of Civil Rights
Montebello Bus Lines (MBL) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. In addition to Title VI, MBL also prohibits discrimination based on sex, age, disability, religion, medical condition, marital status, or sexual orientation. Any person who believes they have been aggrieved by any discriminatory practice may file a signed written complaint with Montebello Bus Lines within 180 days of the alleged discrimination by sending a letter to MBL Customer Service Attn: Transit Operations Manager 400 S. Taylor Ave. Montebello, CA 90640. For more information on MBL’s civil rights program, and the procedures to file a complaint; you may call us at (323) 558-1625 or visit www.ridembl.com.
B. Dissemination of Title VI Notices to the Public
MBL acknowledges the need to notify the public on their civil rights under Title VI requirements for all its services, projects and activities. MBL has prepared a Title VI Complaint Process and Forms that details the Title VI Notice of Rights afforded under the Civil Rights Act of 1964.
MBL will use va rious methods to disseminate the Title VI Public Notice regarding the public’s rights and obligations. The Title VI Public Notice will be disseminated in English, Spanish, Korean, Vietnamese, Chinese, and Tagalog:
• On the MBL’s website at: https://www.montebelloca.gov/departments/transit/civil_rights/ title_vi_compliance
• At the MBL Transit Customer Service office
• At minority and low-income organization offices
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• At public and project meetings on subjects related to the MBL • At transit stations
• On transit vehicles interior bus cards
C. Title VI Complaint Process and Procedures
Any person who believes that they have been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with MBL. MBL employs a zero-tolerance policy relative to alleged acts of discrimination and posts the process for filing a complaint on the Department of Transportation website. The Title VI Complaint Form may be printed from the www.ridembl.com website or may also be requested from MBL Customer Service who can be reached at (323) 558 -1625. The Title VI Complaint Form is also available for pickup at the Department of Transportation, 400 S. Taylor Avenue, Montebello. The completed signed form must be returned to Montebello Bus Lines, Attn: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.
Complaints must be filed within one hundred and eighty (180) days of the date of the alleged discrimination and should include the following information:
1. Complainant’s name, address, and contact information (i.e., telephone number, email address, etc.)
2. Description of how, when, where, and why complainant believes the discrimination occurred. In addition, the location, nam es, and contact information of any witnesses should also be included.
All complaints alleging discrimination based on race, color or national origin relative to a service or benefit provided by MBL will be recorded. MBL staff will forward the Title VI complaint to the Director of Transportation and will provide appropriate assistance to complainant(s), including those persons with disabilities, or who are limited in their ability to communicate in English. MBL will make every effort to resolve such complaints in a quick and expeditious manner. In instances where additional information is needed for assessment or investigation of the complaint, MBL will contact the complainant within 15 working days. Failure of the complainant(s) to provide the reques ted information within the specified timeframe may result in the administrative closure of the complaint.
MBL will investigate the complaint and prepare a response subject to review by MBL’s Director of Transportation. If appropriate, MBL may administratively close the complaint and advise the complainant(s) of his / her right to file a complaint externally. The complainant(s) will also be advised of his / her right to appeal the response to Federal and State authorities as appropriate.
MBL will employ every effort to respond to a Title VI complaint within sixty (60) working days of its receipt of such complaint, unless a complaint is filed with MBL and an external entity simultaneously as noted previously.
MBL will send a final written response to the complainant(s) and advise the complainant(s) of his / her right to file a complaint externally. MBL will make every effort to respond to Title VI complaints within sixty (60) working days of its receipt of such complaints.
In addition to the MBL Title VI Complaint Process, a complainant may file a Title VI complaint directly with the U.S. Department of Transportation:
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Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team East Building,
5th Floor – TCR 1200
New Jersey Avenue, SE Washington, DC 20590
D. Language Assistance Plan
Individuals who have a limited ability to read, write, speak, or understand English are limited English proficient, or ‘‘LEP”. Consistent with MBL’S Language Assistance Plan, reasonable efforts will be made to engage LEP populations utilizing techniques such as the development of public notices in appropriate non -English languages that will provide contact information where individuals can be informed of the affected project or services to provide input or comments. MBL will utilize the U.S. Census American Community Survey Data to identify LEP groups through guidance from Title VI Circular 4702.1B.
MBL’s Language Assistance Plan is provided as Appendix B.
E. Public Participation Plan
MBL acknowledges public involvement is fundamental and essential in achieving equitable programs, services, and activities. In accordance with the current guidelines relative to Title VI, MBL has prepared a Public Participation Plan which describes proactive public outreach strategies and procedures to promote and monitor public involvement of all persons, including, but not limited to, minority individuals, persons with Limited English Proficiency (LEP), low -income populations, employees, the general public, public transit users , and other interested parties in communities affected by MBL programs and services in transit planning/decision-making activities. MBL seeks out and considers the viewpoints of all communities in the course of conducting public outreach and involvement activities.
MBL’s Public Participation Plan is provided as Appendix C.
F. Racial Breakdown of Non-Elected Councils
MBL has several commissions and committees that discuss transit matters, including the Traffic and Safety Commission, the Planning Commission, the Civil Service Commission, the Culture and Recreation Commission, the Youth Commission, and the Investment Committee, all of which are comprised of non-elected officials.
Currently, the racial breakdown of the Commissions are as follows:
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Racial Breakdown of Non-Elected Commissions
Commission Gender White
African
American Hispanic/Latino Asian
Pacific
Islander
Alaskan/Native
American Other
Fiscal Accountability and Investment Committee
Vacant
Vacant
Vacant
Vacant
Vacant
Vacant
Vacant
Parks and Recreation Commission
M x
M x
M x
M x
F x
Personnel Advisory Commission
M x
M x
M x
F x
F x
Planning Commission
F x
M x
M x
F x
Vacant
Youth and Education Commission
F x
F x
Vacant
Vacant
Vacant
Traffic Committee
M x
M x
F x
F x
F x
Vacant
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City of Montebello commissions consist of five members, all members who currently serve are minorities. The highest two minority representation groups are Hispanic/Latino and Asian, with Hispanic/Latino representing the highest minority representation. The minority representation aligns with MBL’s demographic data which states that Hispanic/Latino and Asian are the largest percentages of MBL’s minority population. The gender representation within the commissions is fairly equal, with 52% of filled seats being male and the remaining 48% being female. Commission vacancies are advertised in LEP languages to allow for inclusivity of LEP communities. This will help us attract a diverse pool of applicants who are passionate about serving the community G. Sub-Recipient Monitoring
MBL does not currently have any sub -recipients. However, if the situation were to change in the future, any sub -recipient would be held to the same standard as the MBL relative to Title VI regulations (49 CFR part 21).
H. Determination of Site Location of Facilities
To ensure compliance with 49 CFR Section 21.9, MBL is required to conduct a Title VI equity analysis for new locations or facilities in order to ensure that locations are selected without regard to race, color, or national origin. Since the last program submission, MBL has not approved construction of a transit facility.
I. Certifications and Assurance
In accordance with 49 CFR Section 21.7(a), every application for financial assistance from FTA must be accompanied by an assurance that the applicant will carry out the program in compliance with DOT’s Title VI regulations. MBL fulfills this when it submits its annual certifications and assurances to FTA. MBL will utilize FTA's website for the text of FTA’s annual certifications and assurances. A copy of MBL's signed Annual FTA Certifications and Assurances ha s been included as Appendix D of this program.
J. Construction Impact Analysis
MBL has not constructed any new facilities (vehicle storage, maintenance, operation center, etc.) within the last reporting period. MBL does not currently have any ongoing construction projects that impact transit operations or services.
K. Information Dissemination
City staff disseminate information in advance of public meetings to allow for agendas to be prepared and made available for public review at Montebello City Hall and on the City of Montebello website : www.montebelloca.gov. Public notices regarding public hearings are advertised in English and posted at public facilities. Notices of s ervice changes and upcoming events are posted in English and Spanish on our social media pages (Instagram, Facebook, and Twitter). Outreach is also conducted with community groups at senior citizen centers, senior housing complexes, local school districts and other community venues; and notices are distributed to MBL patrons.
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3. Requirements for Fixed Route Transit Operators
A. Systemwide Service Standards and Policies
In accordance with FTA obligations, the MBL Title VI Program reports on a variety of information and analyses to demonstrate compliance with the Title VI requirements as contained in the Civil Rights Act of 1964; and with other regulations governing the topic.
Based upon FTA Circular 4702.1, the following information provides documentation demonstrating that MBL has followed Title VI and is indicative of MBL‘s commitment to providing high-quality transportation services to all the communities within the MBL service area.
1. Service Overview
As previously stated, MBL provides public transportation services within the City of Montebello and the surrounding communities of Alhambra, Bell Gardens, Commerce, La Mirada, Los Angeles, Monterey Park, Pico Rivera, Rosemead, San Gabriel, Santa Fe Springs, South Gate, Vernon and Whittier. MBL operates eight fixed-route services; all lines operate Monday through Friday as a basic service pattern. Lines 10, 20, 30, 40, and 50 provide service on Saturdays and Lines 10, 20, 30, and 40 also operate on Sundays.
MBL operates a fleet of sixty-six (66) buses, inclusive of five (5) hybrid / gasoline buses, forty-four (44) CNG buses , and a contingency reserve fleet of seventeen (17) buses (consisting of three (3) electric / battery rebuilds and fourteen (14) hybrid / gasoline buses).
The older hybrid / gasoline buses will be phased out of operation in accordance with the MBL fleet replacement program / schedule to comply with the state’s Air Quality Management District requirements. The entire fleet is equipped with wheelchair lifts, kneeling devices, radios, air conditioners, bike racks, security cameras and other standard operating equipment.
In addition to the fixed-route service, MBL provides demand response Dial-A-Taxi services for the elderly and disabled. Dial -A-Taxi services are available twenty -four hours a day, seven days a week, including holidays. MBL also participates in the mandated para-transit transportation program for Los Angeles County provided by ACCESS Services, a local public entity established to meet the Americans with Disabilities Act.
2. Vehicle Load
MBL’s fixed-route service utilizes standard coaches that are forty (40) feet long, with seating capacity for thirty-eight to thirty-nine passengers respectively; standing capacity is twenty respectively, with two wheelchair tie-down positions on each vehicle. A breakdown of MBL’s current fixed-route vehicles is captured below:
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MBL Fixed Route Fleet
Year Make Model Seats Length Fuel Type Total Owned
2008
New Flyer /
Rebuild Low Floor 38 41'
Electric
Battery 3
2009 New Flyer Low Floor 38 35' Hybrid Gas 4
2009 New Flyer Low Floor 38 40' Hybrid Gas 15
2010 New Flyer Low Floor 38 40' CNG 3
2011 New Flyer Low Floor 38 40' CNG 4
2013 New Flyer Low Floor 38 40' CNG 8
2016 New Flyer Low Floor 38 40' CNG 7
2018 New Flyer Low Floor 38 40' CNG 5
2020 New Flyer Low Floor 38 40' CNG 1
2021 New Flyer Low Floor 39 40' CNG 9
2023 New Flyer Low Floor 39 40’ CNG 7
Total: 66
To ensure that routes do not become overcrowded, upgraded frequencies are provided when the average route load exceeds the standard. The vehicle load standard for Major Local service is 125% peak / 100% off peak, Minor Local Service and Express Service are 100% all day.
Vehicle load factors are regularly monitored through MBL’s collection by an AVL (Automatic Vehicle Location) company and submitted into MBL’s Remix software that captures and analyzes our daily ridership data. MBL will conduct additional surveys if comments or complaints are received relative to overcrowding on a given route.
3. Vehicle Headway
Market demand, performance standards, and availability of resources generally determine MBL’s line-by-line headways. MBL has a very ambitious program to assess line-by-line load factors to determine whether higher frequencies are needed to meet the market demand.
Currently, MBL has three service categories including major local, minor local, and peak express. These categories are detailed as follows:
1. Major Local Service (Lines 10, 20, & 40) – These lines run at high frequencies and cover a long service day, with service provided late into the evening and on weekends. They serve major travel corridors with intensive demand: Beverly Boulevard, Whittier Boulevard, and Montebello Boulevard. The frequent service permits easy transfer between routes. Headway standards for Major Local Service, 15-30’ peak, 60’ weekday off- peak, weekends, and holidays.
2. Minor Local Service (Lines 30, 50, 60, & 70) – These lines generally run at lower frequencies than the major lines. This service provides access to major trip
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generators and serves corridors with less transit-supportive land use, compared to major local service corridors. Headway standards for Minor Local Service, 30-45’ peak, 60’ weekday off- peak, weekends, and holidays.
3. Peak Express Service (Line 90) – This line provides weekday peak-hour express service from major activity centers and transit hubs in Montebello to downtown Los Angeles. The express service provides higher speed and limited stop service.
MBL’s headway standards for Express Service is 30’ peak.
4. On-Time Performance
MBL has developed performance standards it relies upon to ensure that all patrons receive service that compli es with MBL’s on -time performance standards. On -time performance standards are 80% on time at time points, which is defined as 0-5 minutes from scheduled departure time. This applies to MBL’s major local, minor local, and express service routes.
Additionally, MBL has an additional performance standard of .5% regarding buses leaving early, which is defined as instances in which buses were identified as leaving prior to the scheduled departure time. This is of particular concern to MBL as patrons who arrive by the scheduled departure time should be guaranteed their ride.
5. Service Availability (Transit Access)
One of MBL’s primary service standards is to work diligently to distribute routes such that the majority of residents within MBL’s service area are within a one-quarter mile walk of bus service. To achieve this, MBL provides its patrons access to a bus stop or station that falls within a one-quarter mile walk, to allow accessible transportation to all patrons.
Additionally, MBL also considers the density of MBL service areas when considering placement and distance between bus stops and stations, as the percentage of the total population within a one -quarter mile walk of routes might be higher in more densely populated areas than it would be in less densely populated areas.
MBL has identified that its’ service areas with the greatest population densities primarily fall within minority and low-income tracts. In consideration of this, MBL’s standards include a goal of implementing service access (for bus stops/stations) that is a shorter distance in minority and low- income tracts (more populated areas) than it would be in non-minority and non-low-income (less densely populated) areas, to ensure that there is no disparate impact or disproportionate burdens for our minority or low-income patrons.
MBL has made every effort to provide access to all public transit users and shares this practice with the regional provider, Los Angeles County Metropolitan Transportatio n Authority (Metro), who also ensures that there is an equal distribution of transit services throughout the region. In many areas, Metro provides service within a city block of MBL, as well as duplicate service on some routes.
B. Service Policies
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MBL has adopted system-wide service policies to ensure service design and operations practices do not result in discrimination on the basis of race, color, or national origin. MBL’s service policies differ from service standards in that they are not necessarily based on a quantitative threshold. MBL’s service policies are categorized into two primary areas:
• Transit Amenities (Distribution of)
• Vehicle Assignment
1. Transit Amenities
Transit amenities refer to items of comfort, convenience, and safety that are available to MBL’s general riding public. MBL has set a service policy to ensure equitable distribution of transit amenities across the system for all patrons.
MBL is housed in its own federally funded facility at 400 South Taylor Avenue, Montebello, CA 90640. The facility serves as MBL’s headquarters, bus division/yard and maintenance facility. The location is perfectly situated in the center of MBL’s service area and provides optimal access to manage its transit services; as such, the facility location does not result in a disparate impact.
It is MBL’s policy to ensure equitable distribution of transit amenities across MBL’s system where they have the decision -making authority and are within their jurisdiction to do so.
MBL currently services 862 bus stops and has decision-making authority over 143 bus stops within MBL’s jurisdiction (The City of Montebello). Of those 143 bus stops, 42 include shelters and the majority of the stops have poles, trash cans, benches and solar lighting systems for safety and convenience.
As a service policy, MBL has set the following standards to provide the stated amenities based on MBL line type:
Service Policy (All lines) Service Policy (Major Lines) Benches 55% Benches 65%
Trash Cans 55% Trash Cans 65%
Poles 55% Poles 65%
Shelters 25% Shelters 35%
MBL lines 10, 20 and 40 (Major Service Lines) have displayed higher ridership from MBL’s minority and low-income populations. Patrons who frequent these lines more heavily rely on this transportation for necessary rides to jobs and schools, therefore amenity standards in these areas have been raised accordingly to provide equal access.
MBL is currently finalizing its consulting work with Kimley -Horn. Phases 1 through 3 have been completed, during which a comprehensive inventory of all bus stops in MBL’s system – both within and outside of the City’s limits – was developed. Additionally, our consultants provided design and amenity recommendations reports to establish a standardized approach for bus stops. In phases 4 and 5, they will evaluate bus stops located within the City, offer more detailed recommendations, and will develop a construction RFP by the end
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of FY 2025 for the development portion of the project.
Additionally, all bus stops within the City meet the requirements set forth in the Americans with Disabilities Act, relative to the clearance dimensions for the location of the bus stop amenities. In addition, MBL is committed to providing its patrons with clean and safe waiting areas. As such, MBL contracts out all maintenance and custodial services of the bus stops to ensure that the bus stops are clean and safe for its patrons in all communities served.
2. Vehicle Assignment
Vehicle assignment refers to the process by which transit vehicles are placed into service in depots and on routes throughout MBL’s system. MBL’s service policies for vehicle assignment are based on several factors, including but not limited to the age, size, and type of vehicle.
As a general service policy, MBL aims to assign vehicles with more capacity to routes with higher ridership and/or during peak periods This includes assigning higher capacity vehicles to MBL’s Major Local Service and Express Services lines. Additionally, MBL works to ensure that the age of vehicles assigned to minority and low-income lines does not exceed the system-wide average.
4. City of Montebello Title VI Resolution
A copy of the Resolution of the City Council of the City of Montebello approving and adopting the MBL Title VI Program Report is provided in Appendix D.
5. Conclusion
MBL is committed to its mission “To provide superior transportation services to Montebello and surrounding communities.” Further, the agency understands the need to align the mission with statedgoals and objectives. In addition, MBL must accomplish said goals within the framework of established FTA regulations, in particular Title VI. MBL strives to promote fiscal responsibility and a culture of integrity, cultivates a work environment that fosters performance and high morale; and consistently works to enhance customer service. In doing so, MBL employees are focused and effective which leads to increased operational efficiency, higher revenues, sustained public trust and confidence while fulfilling community interests and needs; and accomplishing the mission of the organization.
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TITLE VI PROGRAM
APPENDIX A
JUNE 2025
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W[Type here] [Type here] [Type here]
NOTICE OF
CIVIL RIGHTS
Montebello Bus Lines (MBL)
operates its programs and
services without regard to race,
color, and national origin in
accordance with Title VI of the
Civil Rights Act of 1964. In
addition to Title VI, MBL also
prohibits discrimination based on
sex, age, disability, religion,
medical condition, marital status,
or sexual orientation. Any person
who believes they have been
aggrieved by any discriminatory
practice may file a signed written
complaint with Montebello Bus
Lines within 180 days of the alleged
discrimination by sending a letter to
MBL Customer Service Attn: Transit
Operations Manager 400 S. Taylor
Ave., Montebello, CA 90640. For more
information on MBL’s civil rights
program, and the procedures to file a
complaint; you may call us at (323)
558-1625 or visit www.ridembl.com.
Aviso de derechos civiles Abiso ng Mga Karapatang Sibil Montebello Bus Lines (MBL) di�u hanh cac
chlfang tr1nh va dich vu cua m1nh khong
phan biet chung toe, mau da, va ngu6n g6c
qu6c gia, tuan thu Khoan VI cua 090 Lu�t
Dan Quy�n nam 1964. Ngoai Khoan VI, MBL
cCmg cim phan biet d6i xu dtja tren gi6'i tinh,
tuoi tac, khuy�t t�t, ton giao, benh trc;1ng,
t1nh trc;1ng hon nhan, hay thien hll6'ng t1nh
due. Bit ky ai cho r�ng h9 da bi phLIO'ng hc;1i
b&i bit ky hanh vi phan biet d6i xu nao c6
the nop dan khi�u nc;1i b�ng van ban c6 chO'
ky cho Montebello Bus Lines trong vong180
ngay ke tll' ngay c6 hanh vi phan biet d6i XU'
thee cao bu9c b�ng each gui thlf d�n MBL
Customer Service Attn: Transit Operations
Manager 400 S. Taylor Ave. Montebello, CA
90640. 0e bi�t them thong tin v� chlfang
tr1nh dan quy�n cua MBL, va cac thu tuc de
n9p dan khi�u nc;1i; quy vi c6 the g9i cho
chung toi theo s6 (323) 558-1625 ho�c truy
c�p www.ridembl.com.
WWW.RIDEMBL.COM (323) 558-1625 400 S. TAYLOR AVE., MONTEBELLO, CA 90640
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Title VI Complaint Process
Any person who believes that they have been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with MBL. MBL employs a zero tolerance policy relative to alleged acts of discrimination and posts the process for filing a complaint on the Department of Transportation website. The Title VI Complaint Form may be printed from the www.rideMBL.com website or may also be requested from MBL Customer Service who can be reached at (323) 558-1625. The Title VI Complaint Form is also available for pickup at the Department of Transportation, 400 S. Taylor Avenue, Montebello. The completed signed form must be returned to Montebello Bus Lines, Attn: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.
Complaints must be filed within one hundred and eighty (180) days of the date of the alleged discrimination and should include the following information:
1. Complainant’s name, address, and contact information (i.e., telephone number, email address, etc.)
2. Description of how, when, where, and why complainant believes the discrimination occurred. In addition, the location, names, and contact information of any witnesses should also be included.
All complaints alleging discrimination based on race, color or national origin relative to a service or benefit provided by MBL will be recorded. MBL staff will forward the Title VI complaint to the Director of Transportation and will provide appropriate assistance to complainant(s), including those persons with disabilities, or who are limited in their ability to communicate in English. MBL will make every effort to resolve such complaints in a quick and expeditious manner. In instances where additional information is needed for assessment or investigation of the complaint, MBL will contact the complainant within 15 working days. Failure of the complainant(s) to provide the requested information within the specif ied timeframe may result in the administrative closure of the complaint.
MBL will investigate the complaint and prepare a response subject to review by MBL’s Director of Transportation. If appropriate, MBL may administratively close the complaint and advise the complainant(s) of his / her right to file a complaint externally. The complainant(s) will also be advised of his / her right to appeal the response to Federal and State authorities as appropriate. MBL will employ every effort to respond to a Tit le VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with MBL and an external entity simultaneously as noted previously.
MBL will send a final written response to the complainant(s) and advise the complainant(s) of his or her right to file a complaint externally. MBL will make every effort to respond to Title VI complaints within sixty (60) working days of its receipt of such complaints.
In addition to the MBL Title VI Complaint Process, a complainant may file a Title VI complaint directly with the U.S. Department of Transportation:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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Title VI Complaint Form
Complainant’s Name:
Address:
City: State: Zip Code:
Telephone Number
Primary: Alternate:
Email Address:
Person(s) discriminated against if someone other than complainant:
Name:
Address:
City: State: Zip Code:
Date of Incident: Bus #: Route #:
Other Location (if applicable):
Please check the box that best describes the reason for the alleged discrimination taking place:
Race Color National Origin
Please describe the alleged discrimination incident. Provide the names and titles of all Montebello Bus Lines employees involved if available. Explain what happened and whom you believe was responsible. If necessary, use the back of this form.
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Title VI Complaint Form (Continued)
Have you filed a complaint with another Federal, State, or local agency? Yes No Have you filed a complaint with another Federal, State, or local court? Yes No If you have filled a complaint with another Federal, State, or local agency/court, please provide information on a contact person where the complaint was filed.
Agency Name:
Contact Name:
Address:
City: State: Zip Code:
I affirm that I have read the above charge and that it is true to the best of my knowledge, information and belief.
Complainant Signature Date
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Proceso de reclamo en función del Título VI
Toda persona que cree haber sido discriminada por motivos de raza, color de piel o nacionalidad puede presentar un reclamo en función del Título VI ante Montebello Bus Lines (MBL). MBL sigue una política de tolerancia cero con respecto a los actos de discriminación. El proceso para presentar un reclamo se encuentra en el sitio web del Departamento de Transporte. Puede imprimir el formulario de reclamo en función del Título VI desde el sitio web www.rideMBL.com o se lo puede solicitar al Servicio de Atención al Cliente de MBL llamando al (323) 558-1625. El formulario de reclamo en función del Título VI también está disponible para retirarlo en el Departamento de Transporte, 400 S. Taylor Avenue, Montebello. Se debe regresar el formulario completo y firmado a Montebello Bus Lines, Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.
Los reclamos se deben presentar dentro de los ciento ochenta (180) días de ocurrida la presunta discriminación y deben incluir la siguiente información:
1. Nombre del denunciante, dirección e información de contacto (es decir, número de teléfono, correo electrónico, etc.).
2. Descripción de cómo, cuándo, dónde y por qué el denunciante cree que ocurrió la discriminación.
Además, se debe incluir la ubicación, los nombres y la información de contacto de cualquier testigo.
Se registrarán todos los reclamos que alegan discriminación por motivos de raza, color de piel y nacionalidad en relación con un servicio o beneficio que brindó MBL. El personal de MBL enviará el reclamo en función del Título VI al director de Transporte y brindará asistencia adecuada a los denunciantes, incluidas aquellas personas con discapacidad o quienes tengan dificultades para comunicarse en inglés.
MBL hará todo lo posible para solucionar dichos reclamos de manera rápida y eficaz. En instancias en l as que se necesite información adicional para la evaluación o investigación del reclamo, MBL se contactará con el denunciante dentro de los 15 días hábiles. El incumplimiento por parte del denunciante de brindar la información solicitada dentro del período específico puede dar como resultado el cierre administrativo del reclamo.
MBL investigará el reclamo y preparará una respuesta que estará sujeta a la revisión del director de Transporte de MBL. Si corresponde, MBL puede cerrar de manera administrativa el reclamo y asesorar a los denunciantes en su derecho de presentar un reclamo externamente. Los denunciantes también recibirán asesoramiento en su derecho de apelar la respuesta de las autoridades federales y estatales, según corresponda. MBL hará todo lo posible para responder el reclamo en función del Título VI dentro de los sesenta (60) días hábiles de recibido dicho reclamo, a menos que se haya presentado el reclamo ante MBL y una entidad externa a la vez, como se indicó anteriormente.
MBL enviará una respuesta final por escrito a los denunciantes y los asesorará en su derecho de presentar un reclamo externamente. MBL hará todo lo posible para responder los reclamos en función del Título VI dentro de los sesenta (60) días hábiles de recibidos dichos reclamos.
Además del proceso de reclamo de MBL en función del Título VI, el denunciante puede presentar un reclamo en función del Título VI directamente ante el Departamento de Transporte de los EE. UU.:
Federal Transit Administration
Office of Civil Rights Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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Formulario de reclamo en función del Título VI
Nombre del denunciante _
Dirección:
Ciudad: Estado: _ Código postal:
Número de teléfono
Principal: Alternativo:
Correo electrónico:
Personas discriminadas (si es una persona distinta del denunciante) Nombre:
Dirección:
Ciudad: Estado: _ Código postal:
Fecha del incidente: Número de autobús: _ Número de ruta:
Otra ubicación (si corresponde):
Marque la casilla que mejor describa el motivo de la presunta discriminación:
☐ Raza ☐ Color de piel ☐ Nacionalidad
Describa el incidente de la presunta discriminación. Indique los nombres y los puestos de todos los empleados de Montebello Bus Lines involucrados, en medida de lo posible. Explique qué sucedió y quién cree que es responsable. Si es necesario, use el dorso del formulario.
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Formulario de reclamo en función del Título VI (continuación)
¿Ha presentado un reclamo ante otra agencia federal, estatal o local? ☐ Sí ☐ No
¿Ha presentado un reclamo ante otro tribunal federal, estatal o local? ☐ Sí ☐ No
Si ha presentado un reclamo ante otra agencia/otro tribunal federal, estatal o local, brinde la información de contacto de una persona que se encuentra en el lugar donde presentó el reclamo.
Nombre de la agencia:
Nombre del contacto:
Dirección:
Ciudad: Estado: _ Código postal:
Declaro que he leído la acusación anteriormente mencionada y que es verídica según mi leal saber y entender.
Firma del denunciante Fecha
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第六章 (Title VI) 投诉流程
任何认为自己因种族、肤色或原国籍而受到歧视之人皆可向蒙特贝洛公交线路公司
(Montebello Bus Lines, MBL) 提交第六章 (Title VI) 投诉。MBL 对指称歧视行为持零容忍 态度，并提供向交通部 (Department of Transportation) 网上提交申诉的流程。您可在网站 www.rideMBL.com 打印或拨打 MBL 客服部 (MBL Customer Service) 电话 (323) 558-1625 申领第六章 (Title VI) 投诉表格。您也可前往交通部 (Department of Transportation) 领取第六章 (Title VI) 投诉表格，地址为：400 S. Taylor Avenue, Montebello。表格填妥后须 交回下址：Montebello Bus Lines, Attn: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640。
歧视投诉必须在受到所指控之歧视后一百八十 (180) 日内提交，并应包括以下内容：
1. 投诉者姓名、地址和联系方式（例如电话号码、邮箱地址等）
2. 说明存在歧视的具体行为、时间、地点及投诉者认定其为歧视行为之原因。此外，还应包
括所涉证人地址、姓名和联系方式。
所有指控 MBL 提供之服务或福利因种族、肤色或原国籍受到歧视的投诉均将被记录在案。
MBL 员工将向交通部负责人提交第六章 (Title VI) 投诉，并向投诉者提供适当援助，包括：向
残疾人士或英语交流能力有限之人士提供援助。MBL 将尽一切努力以快速、高效的方式解
决此类投诉。若因投诉评估及调查需补充其他信息，MBL 将在 15 个工作日内联系投诉者
。若投诉者未在指定时限内提供所需材料，则对投诉之行政处理予以终止。
MBL 将调查该投诉并根据 MBL 交通部负责人的审查准备一份答复材料。如有必要，MBL
可通过行政方式终止投诉指控，并通知投诉者其有权在外部当局提出投诉。投诉者还将被告知
，如有需要，其有权向联邦和州当局提出上诉。MBL 将尽一切努力于收到第六章 (Title VI)投
诉六十 (60) 日内予以回复，前述情况除外，即：投诉同时提交给 MBL 和外部实体。
MBL 将向投诉者发出最终书面答复，并告知其有权向外部当局提交投诉。MBL 将尽一切
努力于收到第六章 (Title VI) 投诉六十 (60) 日内予以回复。
除 MBL 第六章 (Title VI) 投诉流程外，投诉者还可直接向美国交通部 (U.S. Department of Transportation) 提交第六章 (Title VI) 投诉，地址为：
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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第六章 (Title VI) 投诉流程
投诉者姓名：
地址：
市 州 市 邮编：
首选电话号码： 备用电话号码：
电子邮箱：
除投诉者外同样受到歧视之人：
姓名：
地址：
市 州 市 邮编：
歧视事件发生时间： 班车编号： 路线编号：
其他地点（若适用）：
请勾选最能描述指控之歧视发生原因的方框：
种族 肤色 原国籍
请描述指控之歧视事件。如有可能，请提供所有涉及歧视的蒙特贝洛公交线路公司
(Montebello Bus Lines) 员工姓名和职称。请说明发生的具体行为并说明您认为应对此负责
之人。如需添加纸页，请在表格背面填写。
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第六章 (Title VI) 投诉表格（接上页）
您是否曾向其他联邦、州或当地机构提交过投诉？ 是 否
您是否曾向其他联邦、州或当地法院提交过投诉？ 是 否
若您曾向其他联邦、州或当地机构/法院提交过投诉，请提供您提交投诉的机构联系信息。
机构名称：
联系人：
地址：
市 州 市 邮编：
本人确认已阅读上述指控，并保证就本人所知所信上述内容均属实。
投诉者签名 日期
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타이틀 VI (Title VI) 민원 절차
인종, 피부색 또는 국가 출신에 따라 차별을 받았다고 생각하는 사람은 누구나 MBL에 타이틀 VI (Title VI) 민원을 제기할 수 있습니다. MBL은 차별 행위와 관련하여 무관용 정책을 채택하고 있으며, 불만 신고 절차를 교통부 웹사이트에 게시합니다. 타이틀 VI (Title VI) 민원 신고 양식은 www.rideMBL.com 웹 사이트에서 인쇄하거나 (323) 558-1625로 연락 가능한 MBL 고객 서비스에 요청할 수도 있습니다. 타이틀 VI (Title VI) 민원 신고 양식은 몬테벨로의 테일러 애비뉴의 교통부 400S에서도 받을 수 있습니다. 작성된 서명 양식은 몬테벨로 버스 라인(주소: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.)으로 반송되어야 합니다.
민원은 차별받은 날짜로부터 180일 이내에 접수되어야 하며 다음 정보를 포함해야 합니다.
1. 민원인 이름, 주소 및 연락처 정보 (예: 휴대전화 번호, 이메일 주소 등.)
2. 원인이 차별이 발생한 경위, 시기, 장소, 이유를 기술합니다. 또한, 목격자의 위치, 이름,
연락처도 포함되어야 합니다.
MBL이 제공하는 서비스 또는 혜택과 관련하여 인종, 색상 또는 국가 출신에 따른 차별을 주장하는 모든 민원이 기록됩니다. MBL 직원은 타이틀 VI (Title VI) 민원 사항을 교통부장에게 전달하고, 장애인을 포함하거나 영어로 의사소통하는 데 한계가 있는 불만 사항을 적절하게 지원할 것입니다. MBL은 이러한 불만사항을 신속하고 기민하게 해결하기 위해 모든 노력을 기울일 것입니다. 민원 사항의 평가 또는
조사를 위해 추가 정보가 필요한 경우 MBL은 15 영업일 이내에 민원 제출인에게 연락합니다. 민원인이 지정된 시간 내에 요청된 정보를 제공하지 못하면 민원이 행정적으로 종결 처리될 수 있습니다.
MBL은 민원 사항을 조사하고 MBL 교통국장이 검토할 답변을 준비할 것입니다. 적절한 경우 MBL은 행정적으로 민원 사항을 종결하고 민원인에게 외부적으로 민원 사항을 제기할 수 있는 권리를 알릴 수
있습니다. 또한 민원인은 연방 및 주 당국에 적절한 답변을 항소할 수 있는 자신의 권리에 대해 통지받을 것입니다. MBL은 이전에 언급한 대로 MBL과 외부 기관에 동시에 민원이 접수되지 않는 한, 해당 민원을 접수한 후 60일 이내에 타이틀 VI (Title VI) 민원 사항에 응답하기 위해 모든 노력을 기울입니다.
MBL은 민원인에게 최종 서면 답변을 보내고 민원인에게 외부적으로 민원을 제기할 수 있는 권리를
알립니다. MBL은 이러한 민원을 접수한 후 60일 이내에 타이틀 VI (Title VI) 민원에 응답하기 위해 모든 노력을 기울입니다.
MBL 타이틀 VI (Title VI) 민원 절차 외에도, 민원인은 미국 교통부에 직접 타이틀 VI (Title VI) 민원을 제기할 수 있습니다.
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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타이틀 VI (Title VI) 민원 양식
민원인 이름:
주소:
도시: 주: 우편번호:
전화번호
주전화: 부전화:
이메일 주소:
민원인 본인이 아닌 다른 차별당한 인물(들): 이름:
주소:
도시: 주: 우편번호:
사건일자: 버스 #: 루트 #:
기타 지역 (해당되는 경우):
차별 발생 이유를 가장 잘 설명한 상자를 선택하세요:
인종
피부색
출신국가
차별 사건에 대해 설명해 주세요. 가능한 경우 관련된 모든 몬테벨로 버스 라인 직원 이름 및 직함을 적어주세요. 무슨 일이 일어났고 누구에게 책임이 있다고 생각하는지 설명하시기 바랍니다. 필요한 경우 이 양식의 뒷면을 사용하시기 바랍니다.
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타이틀 VI (Title VI) 민원 양식 (이어서)
다른 연방, 주, 지역 에이전시에 민원을 제출하셨나요? 네
아니요
다른 연방, 주, 지역 법원에 민원을 제출하셨나요?
네
아니요
다른 연방, 주 또는 지역 기관/법원에 민원을 제출한 경우, 민원을 접수한 연락 대상에 대한 정보를 제공해주세요.
기관명:
연락 담당 이름:
주소:
도시: 주: 우편번호:
본인은 위의 혐의를 읽었으며, 본인의 지식, 정보 및 믿음에 한하여 진실임을 확인합니다.
민원인 서명 날짜
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Quy Trình Khiếu Nại Theo Khoản VI
Bất kỳ ai cho rằng họ đã bị phân biệt đối xử dựa trên chủng tộc, màu da, hoặc nguồn gốc quốc gia có thể nộp đơn khiếu nại theo Khoản VI cho MBL. MBL áp dụng chính sách không khoan thứ liên quan đến các hành vi phân biệt đối xử bị cáo buộc và đăng quy trình nộp đơn khiếu nại trên trang web của Phòng Vận Tải. Mẫu Đơn Khiếu Nại theo Khoản VI có thể được in từ trang web www.rideMBL.com hoặc cũng có thể được yêu cầu từ bộ phận Dịch Vụ Khách Hàng của MBL, có thể liên hệ với họ theo số (323) 558-1625. Cũng có thể nhận Mẫu Đơn Khiếu Nại theo Khoản VI tại Phòng Vận Tải, 400 S. Taylor Avenue, Montebello. Mẫu đơn đã điền và đã ký phải được gửi lại cho Montebello Bus Lines, Attn: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.
Khiếu nại phải được nộp trong vòng một trăm tám mươi (180) ngày kể từ ngày có hành vi phân biệt đối xử bị cáo buộc và phải bao gồm thông tin sau đây:
1. Tên, địa chỉ, và thông tin liên lạc của người khiếu nại (có nghĩa là số điện thoại, địa chỉ email, v.v.)
2. Mô tả về cách thức, thời điểm, địa điểm, và lý do tại sao người khiếu nại tin rằng hành vi phân biệt đối xử đã xảy ra. Ngoài ra, cũng nên bao gồm địa điểm, tên, và thông tin liên lạc của bất kỳ người làm chứng nào.
Tất cả các khiếu nại cáo buộc phân biệt đối xử dựa trên chủng tộc, màu da hoặc nguồn gốc quốc gia liên quan đến dịch vụ hoặc quyền lợi do MBL cung cấp sẽ được ghi lại. Nhân viên MBL sẽ chuyển đơn khiếu nại theo Khoản VI đến Giám Đốc Phòng Vận Tải và sẽ cung cấp sự hỗ trợ thích hợp cho (những) người khiếu nại, bao gồm những người khuyết tật, hoặc những người bị hạn chế về khả năng giao tiếp bằng tiếng Anh. MBL sẽ nỗ lực hết sức để giải quyết các khiếu nại như thế một cách nhanh chóng. Trong trường hợp cần thông tin bổ sung để đánh giá hoặc điều tra khiếu nại, MBL sẽ liên hệ với người khiếu nại trong vòng 15 ngày làm việc. Nếu (những) người khiếu nại không cung cấp thông tin được yêu cầu trước khung thời gian đã cho, khiếu nại có thể bị khép lại về mặt hành chính.
MBL sẽ điều tra khiếu nại và chuẩn bị phản hồi để Giám Đốc Phòng Vận Tải của MBL xem xét. Nếu thích hợp, MBL có thể khép lại khiếu nại về mặt hành chính và thông báo cho (những) người khiếu nại về quyền của họ được nộp khiếu nại ra bên ngoài. (Những) người khiếu nại cũng sẽ được thông báo về quyền của họ được kháng nghị về trả lời đó với các cơ quan chức năng của Liên Bang và Tiểu Bang khi thích hợp. MBL sẽ nỗ lực hết sức để trả lời khiếu nại theo Khoản VI trong vòng sáu mươi (60) ngày làm việc kể từ khi nhận được khiếu nại như thế, trừ khi khiếu nại được nộp cho MBL và một tổ chức bên ngoài đồng thời như đã lưu ý trước đây.
MBL sẽ gửi trả lời cuối cùng bằng văn bản cho (những) người khiếu nại và thông báo cho (những) người khiếu nại về quyền của họ được nộp đơn khiếu nại ra bên ngoài. MBL sẽ cố gắng hết sức để trả lời các khiếu nại theo Khoản VI trong vòng sáu mươi (60) ngày làm việc kể từ khi nhận được các khiếu nại như thế.
Ngoài Quy Trình Khiếu Nại theo Khoản VI của MBL, người khiếu nại có thể nộp đơn khiếu nại theo Khoản VI trực tiếp cho Bộ Giao Thông Vận Tải Hoa Kỳ:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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Đơn Khiếu Nại Theo Khoản VI
Tên Nguyên Đơn:
Địa chỉ:
Thành phố: Tiểu bang: Mã Zip:
Số Điện Thoại
Chính: Thay thế:
Địa Chỉ Email:
(Những) người bị phân biệt đối xử nếu không phải người khiếu nại:
Tên:
Địa chỉ:
Thành phố: Tiểu bang: Mã Zip:
Ngày Xảy Ra Sự Cố: Xe buýt #: Tuyến đường #:
Địa Điểm Khác (nếu phù hợp):
Vui lòng chọn ô mô tả chính xác nhất lý do diễn ra hành vi phân biệt đối xử bị cáo buộc:
Chủng Tộc
Màu Da
Nguồn Gốc Quốc Gia
Vui lòng mô tả sự việc phân biệt đối xử bị cáo buộc. Cung cấp tên và chức danh của tất cả nhân viên của Montebello Bus Lines có liên quan nếu có. Giải thích những gì đã xảy ra và người mà quý vị cho là người chịu trách nhiệm. Nếu cần, hãy sử dụng mặt sau của mẫu đơn này.
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Mẫu Đơn Khiếu Nại Theo Khoản VI (Tiếp Theo)
Quý vị đã nộp đơn khiếu nại cho một cơ quan khác của Liên Bang, Tiểu Bang, hay địa phương? Có
Không
Quý vị đã nộp đơn khiếu nại cho một tòa án khác của Liên Bang, Tiểu Bang, hay địa phương? Có
Không
Nếu quý vị đã nộp đơn khiếu nại cho một cơ quan/tòa án khác của Liên Bang, Tiểu Bang, hoặc địa phương, vui lòng cung cấp thông tin về một người liên hệ tại nơi khiếu nại được nộp.
Tên Cơ Quan:
Tên Người Liên Hệ:
Địa chỉ:
Thành phố: Tiểu bang: Mã Zip:
Tôi xác nhận thông tin tôi đã đọc cáo buộc bên trên và thông tin đó là có thực theo sự hiểu biết, thông tin và niềm tin chính xác nhất của tôi.
Chữ Ký của Người Khiếu Nại Ngày
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Proseso ng Title VI na Pagrereklamo
Sinumang tao na naniniwala na dumanas sila ng diskriminasyon dahil sa kanilang lahi, kulay, o bansang pinagmulan ay maaaring magsampa ng Title VI na reklamo sa MBL. Gumagamit ang MBL ng patakarang zero tolerance kaugnay sa mga di -umano’y kagagawang diskriminasyon at nagpapaskil sa proseso ng pagsampa ng reklamo sa website ng Departamento ng Transportasyon. Ang Form sa Title VI na Reklamo ay maaaring i-print mula sa website na www.rideMBL.com o maaari rin itong hilingin mula sa Customer Service ng MBL na maaaring tawagan sa (323) 558 -1625. Ang Form sa Title VI na Reklamo ay makukuha rin sa pamamagitan ng pag -pickup sa Departamento ng Transportasyon sa 400 S. Taylor Avenue, Montebello. Ang nakumpletong nilagdaang porma ay dapat ibalik sa Montebello Bus Lines, Attn: Transit Operations Manager, 400 South Taylor Avenue, Montebello, CA 90640.
Ang mga reklamo ay dapat isampa sa loob ng isang daan at walumpung (180) araw mula sa petsa ng sinasabing diskriminasyon at dapat isama ang sumusunod na impormasyon:
1. Pangalan, address, at impormasyon sa pagkontak (ibig sabihin, numero ng telepono, email address, atbp.) ng taong nagrereklamo
2. Paglalarawan kung paano, kailan, saan, at bakit naniniwala ang taong nagrereklamo na nangyari ang diskriminasyon. Bilang karagdagan, ang lokasyon, mga pangalan, at impormasyon sa pagkontak ng sinumang saksi ay dapat ding isama.
Itatala ang lahat ng reklamong nagpaparatang ng diskriminasyon batay sa lahi, kulay o b ansang pinagmulan na may kaugnayan sa isang serbisyo o benepisyong ibinigay ng MBL. Ipapasa ng kawani ng MBL ang Title VI na reklamo sa Direktor ng Transportasyon at magbibigay ng naaangkop na tulong sa (mga) taong nagrereklamo, kabilang ang mga taong may kapansanan, o mga taong limitado sa kanilang kakayahang makipag-usap sa Ingles. Gagawin ng MBL ang lahat ng pagsisikap upang malutas ang mga naturang reklamo sa agaran at mabilis na paraan. Sa mga pagkakataon kung saan kailangan ng karagdagang impormasyon para sa pagtatasa o pagsisiyasat ng reklamo, makikipag -ugnayan ang MBL sa taong nagrereklamo sa loob ng 15 araw na may trabaho. Ang pagkabigong ibigay ng (mga) taong nagrereklamo ang hiniling na impormasyon sa loob ng tinukoy na takdang panahon ay maaaring magresulta sa administratibong pagsasara ng reklamo.
Sisiyasatin ng MBL ang reklamo at maghahanda ng tugon na sasailalim sa pagsusuri ng Direktor ng Transportasyon ng MBL. Kung naaangkop, maaaring administratibong isara ng MBL ang reklamo at payuhan ang (mga) taong nagrereklamo ng kanyang karapatan na magsampa ng reklamo sa labas. Ang (mga) taong nagrereklamo ay papayuhan din tungkol sa kanyang karapatan na iapela ang tugon sa mga Pam-pederal at Pang-estadong awtoridad kung naaangkop. Gagawin ng MBL ang lahat ng pagsusumikap upang tumugon sa isang Title VI na reklamo sa loob ng animnapung (60) araw na may trabaho pagkatapos nitong matanggap ang naturang reklamo, maliban kung ang isang reklamo ay isinampa sa MBL at isang panlabas na entidad nang sabay-sabay tulad ng nabanggit dati.
Magpapadala ang MBL ng panghuling nakasulat na tugon sa (mga) taong nagrereklamo at magpapayo sa (mga) taong nagrereklamo ng kanyang karapatang magsampa ng reklamo sa labas. Gagawin ng MBL ang lahat ng pagsisikap upang tumugon sa mga Title VI na reklamo sa loob ng animnapung (60) araw na may trabaho pagkatapos nitong matanggap ang mga naturang reklamo.
DRAFT
Bilang karagdagan sa Proseso ng Title VI na Pagrereklamo sa MBL, maaaring direktang magsampa ng Title VI na reklamo ang isang taong nagrereklamo sa Departamento ng Transportasyon ng U.S.:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
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Form sa Title VI na Reklamo
Pangalan ng Taong Nagrereklamo:
Address:
Lungsod: Estado: Zip Code:
Numero ng Telepono
Pangunahin: Alternatibo:
Email Address:
(Mga) taong nakaranas ng diskriminasyon kung ito ay ibang tao kaysa sa taong nagrereklamo:
Pangalan:
Address:
Lungson: Estado: Zip Code:
Petsa ng Insidente: # ng Bus: # ng Ruta:
Ibang Lokasyon (kung naaangkop):
Mangyaring lagyan ng tsek ang kahon na pinakamahusay na naglalarawan sa dahilan kung bakit nangyari ang diskriminasyon:
□ Lahi
Kulay
Bansang Pinagmulan
DRAFT
Pakilarawan ang sinasabing insidente ng diskriminasyon. Ibigay ang mga pangalan at titulo ng lahat ng empleyado ng Montebello Bus Lines na kasangkot kung mayroon. Ipaliwanag kung ano ang nangyari at kung sino ang pinaniniwalaan mong responsable. Kung kinakailangan, gamitin ang likod ng form na ito.
Nagsampa ka na ba ng reklamo sa ibang Pam-pederal, Pang-estado, o lokal na ahensya? Oo
Hindi
Nagsampa ka na ba ng reklamo sa ibang Pam-pederal, Pang-estado, o lokal na hukuman? Oo
Hindi
Kung nakapagsampa ka na ng reklamo sa iba pang Pam-pederal, Pang-estado, o lokal na ahensya/hukuman, mangyaring magbigay ng impormasyon sa kokontaking tao kung saan isinampa ang reklamo.
Pangalan ng Ahensiya:
Pangalan ng Kokontaking Tao:
Address:
Lungsod: Estado: Zip Code:
DRAFT
Pinatutunayan ko na nabasa ko ang paratang sa itaas at ito ay totoo sa abot ng aking kaalaman, impormasyon at paniniwala.
Lagda ng Taong Nagrereklamo Petsa
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Page | 1
TITLE VI PROGRAM
APPENDIX B
JUNE 2025
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Page | 2
APPENDIX B
Table of Contents
1. Introduction and Policy Statement ............................................................................................. 3 A. Purpose of a Language Assistance Plan .................................................................................. 3 B. Policy Statement ..................................................................................................................... 3
2. Authority ..................................................................................................................................... 4
3. Self-Assessment Using the Four-Factor Analysis ......................................................................... 4 Factor 1 ............................................................................................................................... 5 Factor 2 ............................................................................................................................... 7 Factor 3 ............................................................................................................................... 8 Factor 4 .............................................................................................................................. 8
4. How MBL Will Provide Language Assistance ............................................................................... 9 A. Providing Notice to LEP Individuals ........................................................................................ 9 B. Communicating with LEP Individuals ...................................................................................... 9
5. Assessing Language Assistance Measures ................................................................................ 10 A. Quality Standards for Translated Documents ....................................................................... 10 B. Vital Documents ................................................................................................................... 10 C. Translating Written Documents ............................................................................................ 11
6. Language Assistance Resources ................................................................................................ 12
7. Training ...................................................................................................................................... 14 A. Language Assistance ............................................................................................................. 14 B. Translation and Interpretation Principles ............................................................................. 15
8. Technical Assistance .................................................................................................................. 15
9. Complaint Process ..................................................................................................................... 16
10. Monitoring and Updating the Language Assistance Plan ........................................................ 16
11. Definitions ................................................................................................................................ 16
12. Contact Information................................................................................................................. 17
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1. Introduction and Policy Statement
A. Purpose of a Language Assistance Plan
Montebello Bus Lines (MBL) is a recipient of federal financial assistance and grants from Federal Transit Administration (FTA). As such, MBL will comply with FTA Title VI regulations, FTA guidance 4702.1B and Presidential Executive Order 13166—Improving Access to Services for Persons with Limited English Proficiency (LEP), citing MBL ’s responsibilities to limited English Proficient Persons, minority communities, low -income communities, and communities with disabilities.
In conformance with these regulations and guidance, MBL has established a LEP Plan that examines the services MBL provides, identifies needs for services to those with LEP, and details a plan (or procedures) to provide those services so that LEP persons can have meaningful access to them. It is expected that MBL ’s plans will provide for such meaningful access consistent with, and withou t unduly burdening, the fundamental mission of MBL.
The Plan reflects and reinforces the primary goal of MBL ’s public involvement activities:
to offer early and continuous opportunities for the public to learn about a particular project or initiative while meeting the particular needs of the groups being presented to, such as language assistance, schedule or location accommodations, in order to maximize their involvement in the identification of social, economic and environmental impacts of proposed transportation decisions.
Additionally, the Plan integrates principles of FTA Circular 4703.1, guiding MBL on integrating principles of Environmental Justice into the transportation decision -making process.
B. Policy Statement
MBL operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. In addition to Title VI, MBL also prohibits discrimination based on sex, age, disability, religion, medical condition, marital status, or sexual orientation. Any person who believes they have been aggrieved by any discriminatory practice may file a signed written complaint with Montebello Bus Lines within 180 days of the alleged discrimination by sending a letter to MBL Customer Service Attn: Transit Operations Manager 400 S. Taylor Ave. , Montebello, CA 90640. For more information on MBL’s civil rights program, and the procedures to file a complaint; you may call us at (323) 558-1625 or visit www.ridembl.com.
As clarified by Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency and resulting agency guidance, national origin discrimination includes discrimination on the basis of limited English proficiency. It is the po licy of MBL to provide timely, reasonable, effective and meaningful access for LEP persons to all its programs and activities. All staff shall assist LEP individuals with free language assistance
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whenever an LEP person requests language assistance in order to receive MBL services.
All staff are to ensure the public is treated with dignity and respect, identify the language needs for MBL customers, and utilize available bilingual resources to assist customers, when needed.
MBL’s LEP Plan is designed to assist the management and staff to understand their roles and responsibilities with respect to overcoming barriers for LEP individuals. The Plan will provide guidance to staff on translation and interpretation services for LEP individuals seeking access to MBL programs and services. Each department will adhere to the Plan to improve access to its programs and services to LEP individuals. The Plan supplements MBL Title VI Program
2. Authority
Section 601 of Title VI of the Civil Rights Act of 1964 provides that no person “on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” The United States Supreme Court in Lau v. Nichols (1974) stated that one type of national origin discrimination is discrimination based on a person’s inability to speak, read, write, or understand English.
Presidential Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency” – was signed by President Bill Clinton to “…improve access to federally conducted and federally assisted programs and activities for persons who, as a result of national origin, are limited in their English Proficiency ….” This executive order is directed at implementing the protections afforded by Title VI of the Civil Rights Act of 1964 and related regulations. Accordingly, it prohibits recipients of federal financial assistance from discrimination based on national origin by failing to provide meaningful access to services to individuals who are LEP . This protection requires that LEP persons be provided an equal opportunity to benefit from or have access to services that are normally provided in English.
3. Self-Assessment Using the Four-Factor Analysis
The City is approximately 8.33 square miles and has a base population of roughly 62,640 with the median household income estimated at over $74,955 annually which is below the Los Angeles County median household income ($87,760). (U.S. Census Bureau) The City provides important public transit services through the MBL. MBL is a public transit service for purposes of commuting to work, shopping and recreational needs.
The demographics of MBL will provide the basis to set forth t he Four-Factor analysis to determine the appropriate, reasonable, resource effective and meaningful access for LEP persons to MBL transit program and activities. In determining “reasonable,” there are four factors to be considered:
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• Factor 1 - The Number and Proportion of LEP Persons Served or Encountered in MBL Service Area
MBL is the third largest municipal bus system in Los Angeles County, behind Long Beach Transit and Santa Monica’s Big Blue Bus. With a fleet of 66 buses, MBL serves over 2.7 million passengers a year throughout the communities of Alhambra, Bell Gardens, Boyle Heights, Commerce, Downtown Los Angeles, East Los Angeles, La Mirada, Montebello, Monterey Park, Pico Rivera, Rosemead, South Gate and Whittier. MBL operates sixty-six (66) transit vehicles that provide service throughout several urbanized areas in Los Angeles County.
Montebello Dial-A-Taxi (DAT) provides transportation services for seniors over 62 in age and qualified disabled residents of any age and their attendants. T he service utilizes vehicles equipped with wheelchair lifts upon request at the time of scheduling. DAT provides transportation service within the City and medical trips within the designated DAT boundary service area.
MBL is also responsible for the operation of “Montebello LINK,” which offers curb-to-curb shuttle service to and from the Montebello Metrolink Station and employment centers in Bell, Commerce, Montebello, Monterey Park, Pico Rivera, and Rosemead. The service is scheduled to meet each arriving and departing Metrolink train. In addition to providing transportation services, the department also maintains and services the Montebello Metrolink Station and 862 bus stops. Figure 1 of the Title VI Program identifies the public transit routes map.
To determine the communities of peoples who would be considered LEP persons, we have used the definition of a quarter -mile radius from all fixed route stops to establish a service area. All census block groups that fall within said quarter -mile radius were analyzed. This analysis identified 5 LEP groups that fall within the LEP Safe Harbor threshold, being: Spanish, Korean, Chinese, Vietnamese, and Tagalog. While Other Indo- European and Other Asian and Pacific Islander languages meet the thousand person LEP threshold, census data does not clarify what other languages or dialects these may be.
The table below shows a breakdown of all the languages identified using the Remix platform. The originating source of this data i s from the Census Bureau American Community Survey 2020 5 Year Estimates, Table C16001. Languages that are shaded in light grey indicate the languages identified as LEP languages. Both population numbers and percentages are shown to justify why certain languages under the 5 percent threshold still meet LEP criteria.
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Language at Home by English ability
Source: ACS 2020 5 Year Estimates via Remix Platform
Languages: Total Percentage
English 109,450 32%
Spanish 175,651 52%
French, Haitian, or Cajun 562 0%
German or other West Germanic languages 327 0%
Russian, Polish, or other Slavic languages 953 0%
Other Indo-European languages 3,803 1%
Korean 5,839 2%
Chinese (incl. Mandarin, Cantonese) 29,894 9%
Vietnamese 5,355 2%
Tagalog (incl. Filipino) 3,242 1%
Other Asian and Pacific Island languages 4,686 1%
Arabic 489 0%
Other and unspecified languages 394 0%
Total 340,643 100%
Generally, identifying any community where the LEP population equals five (5) percent or more than 1,000 persons in a given language automatically triggers providing language assistance services as a mandatory and normal part of the LEP Plan operation.
A review of the table Language at Home by English Ability concerning the percentage of LEP persons in MBL service area, revealed that two groups Spanish (52%) and Chinese (9%) had at least five (5) percent of its respective population that speaks a language other than English. Korean, Vietnamese, and Tagalog all qualify as LEP languages under the 1,000 person or more Safe Harbor threshold.
MBL further used the 2020 ACS Census Data for all cities serviced by MBL in order to confirm the same LEP trends seen from the Remix Platform analysis. The only city that was not included in this analysis was City of Los Angeles due to the enorm ity in geographic size and population. By adding the City of Los Angeles, data trends would have been skewed towards the needs of the City of Los Angeles proper since their total population is approximately 3,747,051 (ACS 2020 5Y Estimates). Considering th at the population of persons living within our defined service area is approximately 340,643, the addition of City of L.A.’s data would not be as reflective to MBL’s service area’s needs for translations of vital documents.
The table LEP Populations in MBL Service Cities*, which may be found below, reflects the total population of all MBL service cities not including the City of Los Angeles as denoted by an asterisk at the end of the table title. Language groups identified in light grey are the languages th at meet LEP thresholds of 5% from total population or more than 1,000 persons. Please note that this further analyzes the surrounding communities beyond the MBL service area.
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LEP Populations in MBL Service Cities*
Source: ACS 2020 5 Year Estimates, Table C16001
Total: 627,856
Language Group Total in Language
Group
Speak English "less than
very well"
Speak only English 195,997
Spanish: 285,582 104,561 17%
French, Haitian, or Cajun: 727 83 0%
German or other West Germanic languages: 771 101 0%
Russian, Polish, or other Slavic languages: 833 264 0%
Other Indo-European languages: 5,986 1,795 0%
Korean: 7,008 3,805 1%
Chinese (incl. Mandarin, Cantonese): 92,645 63,165 10%
Vietnamese: 17,981 12,390 2%
Tagalog (incl. Filipino): 8,010 2,490 0%
Other Asian and Pacific Island languages: 10,524 5,544 1% Arabic: 925 199 0%
Other and unspecified languages: 867 154 0%
Total: 627,856 194,551 31%
The results from the Cities ’ populations reflected the same trends seen from the Remix platform data. Spanish, Korean, Chinese, Vietnamese, and Tagalog were all identified as LEP languages. It is important to mention that the same reason carries for why Other Asian and Pacific Islander and Other Indo -European languages were not added. Since the census does not provide further data in what these dialects may be, they are not considered in the LEP language selection process.
• Factor 2 - The Frequency with Which LEP Individuals Come into Contact with MBL Services
The MBL system is the service with the most frequency with which LEP individuals come into contact with MBL services. MBL has proactively posted public information in English, Spanish and Chinese at the following locations:
• On the MBL’s website at: cityofmontebello.com/civil-rights.html • MBL’s Customer Service Center
• At public and project meetings on subjects related to MBL • At transit stations
• On transit vehicles
As an ongoing effort to define the LEP needs at transit related public participation events, MBL will conduct a Public Participation Survey in English, Spanish and Chinese at meetings to enable MBL to collect data to identify residents and communities who are
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LEP. Completion of the survey, by the public, is voluntary . Refer to Attachment 1 for an example of public participation data collection forms.
• Factor 3 – Nature and Importance of the Services Provided MBL assessed the nature and importance of the services provided to the public through MBL’s transit operations. It is apparent Transit Operations has the greatest importance of services to LEP individuals due to the day to day contact the division has with transit patrons. Day to day contact include the running of service by Bus Operators, and the contact the customer service teams has with patrons within the customer service center.
Therefore, the more likely LEP services other than English will be needed.
MBL will not deny or delay access to services or information for the LEP individual.
Procedures will be in place to provide language assistance to LEP individuals as part of the standard business practices. The standard business practices to LEP individuals will include, upon request:
• Translation of vital bus service documents such as complaint forms and procedures in English, Spanish, Chinese, Korean, Vietnamese, and Tagalog. • Appoint Spanish, Chinese, Korean, Vietnamese, and Tagalog translators at public participation events, upon request.
• Advise the public that MBL provides free LEP services to its programs and activities.
• Factor 4 - Resources Available to Assure Meaningful Access to the Services by LEP Persons
MBL recognizes that, within the range of pr ograms and services it provides, transit services are most likely to be used by LEP persons on a daily basis. While it is MBL ’s intent to provide meaningful access to all participants and eligible persons, the availability of resources may limit the provis ion of language services in some instances. MBL will explore the variety of tools that are available to provide efficient, effective and meaningful LEP services. MBL will:
• Consider utilizing advances in language translation software technology. • Train existing bilingual staff to provide simple interpretations and translations. • Use telephonic conferencing interpretation services.
• When needed, use qualified written translators to ensure that vital documents that are requested to be translated are accurately translated.
Currently, MBL has qualified written translators that can translate written notices to the public if given enough time in anticipation. Bilingual staff will also assist with in-person interpretations when needed.
The cost for providing language assistance will not be passed on to the customer. MBL will continue to evaluate the costs associated with providing LEP services in future years.
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4. How MBL Will Provide Language Assistance
A. Providing Notice to LEP Individuals
Language assistance will be provided to LEP individuals through the translation of vital documents, as well as through oral language interpretation when necessary and possible.
LEP individuals are not obligated to provide their own interpreter, although they may do so.
The LEP Plan will reflect the overall goal of improving and maintaining language access for MBL customers as transit riders and project recipients. The intent is to achieve a balance that ensures meaningful access to programs and services while avoiding undue burdens on MBL resources. It is important to let LEP individuals know that services are available in Spanish, Chinese, Korean, Vietnamese, and Tagalog and are free of charge.
MBL will continue to use existing resources to meet the requirements of Executive Order 13166. The most widely used LEP services will be translating oral and written communications. Some written and oral translations will include:
• The Title VI Notice of Civil Rights in our transit schedules. • Web site information in Sp anish, Chinese, Korean, Vietnamese, and Tagalog by using the “translate this webpage” feature on the MBL website. • Spanish, Chinese, Korean, Vietnamese, and Tagalog translator services at public meetings, as needed.
• Minority and low -income community -based o rganizations to inform LEP individuals of the programs, activities and language assistance availability, as needed.
• Vital notices in local Spanish, Chinese, Korean, Vietnamese, and Tagalog newspapers and media outlets, as needed.
B. Communicating with LEP Individuals
Based on the Four-Factor analysis, the frequency of contact with LEP individuals will be for transit services and oral communication will most likely occur by in -person contact or telephone.
To ensure MBL makes reasonable efforts to provide language assistance as needed for in-person contact with LEP individuals and with unexpected out -of-country visitors, language identification cards (Language Identification “I Speak ”), which invite LEP individuals to identify their language, will be used to identify the language being spoken.
Refer to Attachment 2 for the 38 languages on the “I Speak” listing. The Census Bureau has made the listing available at https://www.lep.gov/translation.
MBL staff will use the following steps to orally communicate with LEP individuals.
WALK-IN SERVICE (STEPS 1-7)
The following are considerations on how to assist a walk-in LEP individual:
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1. Attempt to communicate in English first to determine if the customer can understand English sufficiently to be fully understood.
2. If customer cannot understand or effectively communicate in English, determine the language they are speaking. If you recognize the language the customer is speaking but does not speak their language, skip to Step 4.
3. If you cannot recognize the language the customer is speaking, show them the Language Identification I Speak listing so the customer can point to his/her language.
4. Quickly determine if any bilingual employees working nearby speak the requestor’s language and are willing to interpret. If no one is immediately available, use the telephone interpreting (Phone-In-Service) services for interpreting.
5. The interpreter is to determine the customer ’s needs, request, comment or complaint. Determine the appropriate contact to respond and have the interpreter assist in a timely manner to the LEP individual.
6. Give the LEP person a Title VI brochure in their language, if available.
7. Make every effort to give the LEP customer the same level of service as an English- speaking customer.
PHONE-IN SERVICE (STEPS 1-4)
The following are considerations on how to assist a phone-in LEP individual:
1. Attempt to communicate in E nglish first. If it’s not possible to effectively communicate in English, determine the language being spoken.
2. Quickly determine if any bilingual employees working nearby speak the requestor’s language and are willing to interpret. If no one is immediately available, use the telephone interpreting services or Internal Staff Bi-Lingual Listing for interpreting.
3. The telephone interpreting service determines the customer ’s needs, request, comment, or complaint and relays it to the appropriate contact person to ensure a response is relayed to the LEP individual.
4. Make every effort to give the LEP individual the same level of service as an English-speaking customer.
5. Assessing Language Assistance Measures
MBL will continuously assess the type of language assistance available to provide meaningful access to services and activities. The language assistance measures include:
A. Quality Standards for Translated Documents
As with oral interpreters, translators of written documents should be competent. Many of the same considerations apply; however, the skill of translating is very different from the skill of interpreting, and a person who is a competent interpreter may or may not be competent to translate and vice versa. Particularly where vital documents are be ing translated, competence can often be achieved by use of certified translators.
B. Vital Documents
It is important to assess the population percentage that do not speak English very well and the frequency and importance of the contact while considering t he potential for
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translating vital documents. The program areas most likely to encounter the need to translate vital documents are public involvement, public information, and transit services.
Examples of vital documents for translation:
• Applications, consent forms and complaint forms.
• Letters containing important information regarding participation in a program or activity.
• Notices pertaining to reduction, denial or termination of services or benefits and of the right to appeal such actions.
• Information on the right to file complaints of discrimination and how. • Information on the provision of services to individuals with disabilities. • Notices advising LEP persons of the availability of free language assistance. • Violation or deficiency notices.
• Emergency notices for transit services.
• Notices of proposed public hearings regarding proposed transit plans, projects, or changes.
• Signs in reception area and other points of initial entry.
Whether or not a document (or the information it solicits) is “vital” will depend on the importance of the program, information, encounter, or service involved, and the consequence to the LEP individual if the information in question is not accurate or timely.
Where appropriate, program managers are encouraged to create a plan for consistently determining, over time and across their various activities, what documents are “vital” to the meaningful access of the LEP populations they serve.
Awareness of rights and services is an important part of “meaningful access,” as a lack of awareness may effectively deny LEPindividuals’ meaningful access. Where program managers are engaged in community outreach efforts as part of their programs and activities, they should regularly assess the needs of the populations frequently encountered or affected by the program to determine whether certain critical outreach materials should be translated. Community organizations may be helpful in determining what outreach materials may be most helpful to translate, and some translations may be made more effective when done in tandem with outreach methods including using ethnic media, schools and religious and community organizations to spread a message.
Sometimes a very large document may include both vital and non -vital information. This may also be the case when the title and a phone number for obtaining more information on the contents of the document is critical in frequently encountered languages other than English, but the document is sent out to the general public and cannot reasonably be translated into many languages. In a case like this, vital information may include, for instance, providing information in appropriate languages regarding where an LEP individual might obtain an interpretation or translation of the document.
C. Translating Written Documents
MBL will make every attempt to provide adequate and timely written translations through the following means:
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• Attempt to determine the language that the “received” document is written in. If the language of the document is not readily apparent, comp are it to the US Census Language Identification “I Speak” to determine the language. • Once the language has been identified, contact an interpreter or translator to translate the entire document.
• Determine what the LEP individual requested and determine who should respond. Inform the appropriate contact person that the document has been received and relay the importance of a timely and quality response. • Ideally, the translated version of a document should be released when the English language version is rele ased. If this is not possible or would substantially delay release of the English version, the translated version should be distributed as soon as possible after the distribution of the English language version.
• Include a phone number in the document in order to provide better service and be able to use the telephone interpreting services for oral translations, if appropriate.
• Make every effort to give the LEP individual the same level of service as an English-speaking customer.
Consideration should be given to the varying levels of reading abilities when translating written documents. Translating documents for LEP to a fourth (4th) grade literacy level ensures the target audience understands the information. Community -based organizations or focus groups can assist with testing translations for language and literacy level appropriateness.
6. Language Assistance Resources
MBL will continuously refer to language assistance tools to improve upon its existing LEP services. A consideration on which additional tools may be used is contingent on MBL’s program budget; however, efforts will be made to provide effective and efficient LEP language services using the following resources:
Bilingual Staffing – Where possible, identify existing bilin gual staff, which have been tested by the Human Resources Department as capable of providing the oral and or written bilingual services to assist with LEP customers. When needed, existing bilingual staff will be used for interpreter services with the permission of the employees’ manager.
MBL will maintain a list with extension numbers for bilingual staff approved by the Human Resources Department by language.
“I Speak” Language Identification Listing to Identify Languages – To identify LEP individuals who need language assistance, “I speak” language identification can be used when first encountering an LEP individual. The listing, developed by the U.S. Census Bureau, has the phrase “Mark this Box if you read or speak (name of language) ” translated into 38 different languages. It is used by the government and non- government agencies to identify the primary language of LEP individuals during face-to-face contact.
The Census Bureau’s Language Identification I Speak listing can be downloaded for free
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at: http:// www.lep.gov/resources/ISpeakCards2004.pdf. The language listing will be available at the public service counter.
Qualified Interpreters – Qualified interpreter means an interpreter who is able to interpret effectively, accurately, and impartially, either for individuals with disabilities or for individuals with limited English skills. The interpreter should be able to interpret both receptively and expressively, using any necessary specialized vocabulary.
Although the use of an interpreter who is qualified is essential, it does not necessarily mean formal certification as an interpreter is required. Certification may be helpful; but, at a minimum, a qualified paid interpreter needs to:
• Be proficient in and have the ability to communicate accurately in both English and in the other language, as well as employ the appropriate mode of interpreting (e.g. consecutive, simultaneous, summarization, or sight translation).
• Have knowledge in both languages of any specialized terms or concepts peculiar to the program.
• Understand and follow confidentiality and impartiality rules to the same extent as an MBL employee for whom they are interpreting or to the extent that their position requires.
• Understand and adhere to their role as interpreter without deviating into a role as counselor, legal advisor, or other inappropriate role.
Telephone Interpretation – We have an Over -The-Phone Interpretation service which provides telephone interpreting services, during business hours, for LEP individuals.
Our telephone interpreting services provide:
• Increased responsiveness to non-English speaking callers. • Increased ability to communicate equitability with non-English speaking callers. • Increased responsiveness in the caller’s preferred language. • Demonstrates MBL’s efforts to comply with LEP requirements. • Measures and reports the interpreter services effectiveness.
Language services are provided at a time and place that avoids the effect of denying access to the service or benefit of the program; however, in some situations, it may be reasonable to ask the LEP individual to return at a specified date and time to allow time to arrange for interpreter services.
External Interpreter/Translation Services – In the event external interpretation/translation services are needed, MBL will res earch the availability of external Interpreter/Translation Services, such as a consultant. One such research method will be the Internet for businesses who provide the services locally.
Other Useful Resource - The U.S. Department of Justice (USDOJ) has developed the www.lep.gov website under the Interagency Working Group on LEP, and the information on the website consists of representatives from over 35 agencies. The website includes links to Executive Order 13166 and the USDOJ guidance documents. It also acts as a clearinghouse, providing links to information, tools, and technical assistance regarding
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LEP and language services for federal agencies, recipients of federal funds, users of federal programs and federally assisted programs, and other stakeholders.
7. Training
Training staff on the procedures of providing language assistance and how to determine what type of language services a customer needs is essential to bridging the gap between policies or procedures and actual practices. Training will include how to obtain language assistance services and how to communicate needs to interpreters and translators.
Providing language assistance in some program areas may also mean avoiding acronyms or industry jargon.
MBL Title VI Coordinator will be responsible for ensuring that staff obtain LEP training at the same time as the Title VI Program training: on a triennial basis, or more often as necessary. The Title VI Coordinator will maintain records of staff that co mplete the training.
Supervisors and managers will be trained even if they do not interact regularly with LEP individuals to ensure that they are fully aware of and understand the LEP Plan. The training will enable the supervisors and managers to reinforce the LEP Plan importance and ensure its implementation by staff.
A. Language Assistance
In determining what language assistance MBL will provide LEP individuals to ensure their meaningful access to the office’s services, benefits, and activities, MBL staff will be trained in the importance of assessing and analyzing the following factors when considering LEP services:
• How important is the service, benefit, or activity that MBL provides? For example, if a LEP individual cannot access the service, benefit, or activity in a language they understand, will the individual be deprived of critical services, such as the ability to exercise his or her legal rights or receive a transit benefit for which the individual is eligible? If so, MBL should focus on improving access for LEP individuals to this service, benefit or activity. • If the office does not provide a critical service, benefit, or activity, what impact will the denial or delay of the service, benefit, or activity have on actual and intended beneficiaries? Th e office should consider the long -and short -term impact on beneficiaries when determining what language assistance is appropriate.
• What are the points of contact where LEP individuals interact with the office services? What language assistance will be prov ided to LEP individuals for each point of contact?
• How can staff access the language assistance the office provides? • Be aware of the types of voluntary language services that exist at MBL to provide language assistance.
• Identify how existing staff can prov ide language assistance through verbal and/or written translation skills.
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• Follow the steps on how to respond to LEP callers, written communication and in-person contact.
B. Translation and Interpretation Principles
MBL must ensure the competency of its external interpreters and translation service consultant(s). The translation and interpretation assistance principles will be provided in the LEP training as a guide to improve access for LEP individuals.
Translation is the rendering of a written text from one language (source language) into another language (target language). Interpretation is the immediate rendering of oral language from the source language into the target language. • Demonstrate proficiency and the ability to communicate informatio n accurately in both English and in the other language and are able to identify and employ the appropriate mode of interpreting (e.g., consecutive, summarization, or sight translation.)
o Ensure the competence of translators and consider certified translators. o Ensure translators understand the expected reading level of the audience.
o Ensure translators, where appropriate, have fundamental knowledge about the target language group ’s vocabulary and regionalisms (dialects).
• Have knowledge in languages of speciali zed terms or concepts of the program or activity.
• Have knowledge of any particularized vocabulary and phraseology used by the LEP individual.
• Understand and follow confidentiality and impartiality rules to the same extent an MBL employee for whom they are interpreting or to the extent that their position requires.
• Understand and adhere to their role as interpreters without deviating into a role as a counselor, legal advisor, etc.
• Provide service in a timely manner.
• Consider using telephone interpreter lines that offers speedy interpreting assistance in many different languages. Particularly appropriate where the mode of communicating with an LEP individual regardless of language proficiency occurs over the phone.
• Consider using family and friends. You should not plan to rely on a LEP individual’s family members, friends, or other informal interpreters to provide language assistance services to important programs and activities; however, where LEP individuals so desire, they should be permitted to use, at their own expense, an interpreter of their own choosing in place of, or as a supplement to, the free language services you offer.
8. Technical Assistance
MBL will continue to use FTA to ask questions and obtain technical assistance on LEP matters. This include s advice about LEP requirements and the FTA Policy Guidance
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Concerning Recipients Responsibilities to LEP Persons —handbook. On occasion, MBL may also contract with a consultant to obtain technical assistance, training and other services to ensure MBL is compliant with LEP requirements.
9. Complaint Process
Any LEP complaints by an individual may use the Title VI Complaint Process and Form document to guide and submit a formal complaint. Complaint forms are available at our Customer Service office or may be downloaded from our website and submitted in person.
All forms are available in LEP languages for patrons to use.
10. Monitoring and Updating the Language Assistance Plan The Title VI Coordinator shall monitor implementation of the Plan, making revisions to policies and procedures as may be required periodically. In monitoring compliance, an assessment will be made whether the program ’s procedures allow LEP individuals to overcome language barriers and participate in a meaningful way in the program activities and services.
Monitoring shall consider information from the following sources and criteria, as well as other factors as may be appropriate:
• Review the Four Factor Analysis
• Identify any changes in language demographics that will require language assistance
• Identify the frequency of encounters with LEP persons • Whether existing LEP language services are adequate
• Identify new language resources, including software technology, when warranted
A tool in determining frequency of contact with LEP individuals is data collection. As soon as the interpreter/translation assistance is provided, the services can be documented by completing a LEP Reporting Form. Once the form is completed it will be sent to the Title VI Coordinator annually and included on the LE P Annual Report Form (Attachment 3).
Information from this form will be analyzed to determine if a change needs to occur in the LEP services that are being provided.
11. Definitions
• Bilingual – The ability to speak two languages fluently and to communicat e directly and accurately in both English and another language. • Interpretation – The act of listening to spoken words in one language (the source) and orally translating into another language (the target). • Limited English Proficient (LEP) Person – Any indi vidual who does not speak English as their primary language and who have a limited ability to read, speak, write, or understand English can be limited English proficient, or “LEP.” Such person or persons may be entitled to language assistance at no cost to themselves with respect to a particular type or service, benefit, or encounter.
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APPENDIX B
• Linguistically Isolated – This term is described in the census as the percentage of person in the households in which no one over the age of 14 speaks English well and is used as a direct measure of those persons with a severe language barrier, as a distinct from those of foreign origin who speak English well. Those who are linguistically isolated may also be unable to benefit from transportation services and the services of ot her DOT recipients and, therefore, should receive attention from recipients as a high priority. • Primary Language – The Language in which an individual is most effectively able to communicate.
• Qualified Interpreter– Qualified interpreter means an interprete r who is able to interpret effectively, accurately, and impartially, either for individuals with disabilities or for individuals with limited English skills. The interpreter should be able to interpret both receptively and expressively, using any necessary specialized vocabulary.
• Substantial number of non- or limited-English speaking people – Members of a group who either do not speak English, or who are unable to effectively communicate in English because it is not their native language, and who comprise of five percent or more of the people service by any local office or facility of a state agency.
• Translation – The replacement of written text from one language into an equivalent written text in another language. It is noted that some LEP persons cannot read in their own language and back-up oral interpretation services may be needed for written documents.
• Vital Documents – Documents that convey information that critically affects the ability of the recipient/customer to make decisions about his or her participation in the program. Examples of vital documents include but are not limited to: applications, public notices, consent forms, letters containing important information regarding participation in a program, eligibility rules, notices pertaining to the reduction, denial or termination of services or benefits, right to appeal, notices advising of the availability of language assistance, and outreach and community education materials, and notices advising LEP person of the availability of free language services.
12. Contact Information
MBL posts Title VI general notices, including this plan, on our website at:
https://www.montebelloca.gov/departments/transit/civil_rights/title_vi_compliance.
Any questions regarding this plan may be directed to: Montebello Bus Lines Attn: Transit Operations Manager
400 S. Taylor Ave. Montebello, CA 90640.
Phone: (323) 558-1625 Email: [email protected]
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APPENDIX B
ATTACHMENT 1
Public Participation Survey
The following information is collected by Montebello Bus Lines (MBL) in order to comply with Title VI of the Civil Rights Act of 1964, Nondiscrimination in Federally Assisted Programs. Please take a few moments to complete the following questions.
The data you provide will enable MBL to identify residents and communities impacted by federally funded projects/or activities. Please check the appropriate boxes with an “X” that best describes you. Completion of this information is voluntary.
Today’s Date:__________________________
Sex:
Male
Female
Ethnicity:
Hispanic or Latino
Not Hispanic or Latino
Race:
American Indian or Alaska Native
Asian
Black or African American
White
Native Hawaiian or Other Pacific Islander
Other __________________________
Disability:
Yes
No
Age:
Under 40
Over 40
Income:
$26,200 or less
Over $26,200
Language:
What language is primarily spoken in your household? __________________________
How many people in household? _________________________
How often do you utilize MBL transit services?
Daily
Weekly
Monthly
Occasionally
How often do you participate in MBL related programs or services? Daily
Weekly
Monthly
Occasionally
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APPENDIX B
ATTACHMENT 1
What is the highest degree or level of school you have completed? Some High school / No diploma
High School
Some College / No Degree
Associate degree
Bachelor’s Degree
Master’s Degree
Categories and Definitions
The minimum categories for data on race and ethnicity for federal statistics, program administrative reporting, and civil rights compliance reporting are defined as follows:
a) American Indian or Alaska Native – a person having origins in any of the original peoples of North and South American (including Central America), and who maintains tribal affiliation or community attachment. b) Asian – a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
c) Black or African American – a person having origins in any of the black racial groups of Africa.
d) Hispanic or Latino – a person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
e) Native Hawaiian or Other Pacific Islander – a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands. f) White – a person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
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APPENDIX B
ATTACHMENT 2
Public Participation Visual Tally
Program: ____________________Project No. /Activity: ________________________ Type of Event: _________________________________ Date of Event: ____________ Location: _____________________________ADA Accessible: Yes/No _____________ Purpose: ___________________________ Event Coordinator:___________________ CATEGORIES TALLY TOTAL or
PRECENTAGE
Gender
Female
Male
Ethnicity
Hispanic or Latino
Not Hispanic or
Latino
Race
American Indian or
Alaska Native
Asian
Black or African
American
Native Hawaiian or
Other Pacific
Islander
White
Limited English
Proficiency Service
Needed (Identify the
Language Spoken)
Disability
Yes
No
Age
Under 40
Over 40
• Please note when conducting a visual count, it is suggested the participant’s demographic data, such as ethnicity, race, age, sex, etc., be reported in percentages
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APPENDIX B
ATTACHMENT 3
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APPENDIX B
ATTACHMENT 3
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APPENDIX B
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TITLE VI PROGRAM
APPENDIX C
JUNE 2025
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APPENDIX C
Page | 1
Table of Contents
Introduction .............................................................................................................................................. 2
1. Public Participation Objectives and Strategy ............................................................................................ 2
2. Identification of Stakeholders ................................................................................................................... 3 A. Minority Populations ............................................................................................................................ 4 B. Limited-English Proficient Populations and Public Participation .......................................................... 6 C. Low-Income Populations ...................................................................................................................... 6
3. Public Participation for Major Service and Fare Changes ......................................................................... 7
4. MBL Public Outreach Events During Last Reporting Period......................................................................8
5. MBL Public Engagement – Moving Forward ........................................................................................... 11
6. Contact Information................................................................................................................................11
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Introduction
Montebello Bus Lines (MBL) acknowledges public involvement is fundamental and essential in achieving equitable program, services and activities. In accordance with the current guidelines relative to Title VI, MBL has prepared a Public Participation Plan which describes proactive public outreach strategies and procedures to promote and monitor public involvement of all persons, including, but not limited to, minority individuals, persons with Limited English Proficiency (LEP), low-income populations, employees, the general public, pu blic transit users and other interested parties in communities affected by MBL programs and services in transit planning/decision-making activities. MBL seeks out and considers the viewpoints of all communities in the course of conducting public outreach and involvement activities.
1. Public Participation Objectives and Strategy
Truly meaningful public involvement requires an informed public. Accordingly, it is MBL’s objective to encourage the public to express their needs and concerns so that transportatio n decisions better reflect community values, interests, and needs. Early and on -going education of stakeholders on transportation decisions relative to the MBL service area is at the forefront of MBL’s public outreach objectives, additional objectives include:
• Ensure that minority and low -income communities, people with LEP and individuals with disabilities are included in the public participation and engagement process for all MBL projects, programs and initiatives.
• Schedule meetings at times and locations that are convenient and accessible for all, including minority, LEP, and low-income communities.
• Use different meeting sizes or formats or varying the type and number of mediums used to announce public participation opportunities, so that communications a re tailored to the particular community or population.
• Coordinate with community - and faith-based organizations, educational institutions, and other organizations to implement public engagement strategies that reach out specifically to members of affected minority, LEP, and low-income communities. • Provide opportunities for public participation through means other than written communication, such as personal interviews or use of audio or video recording devices to capture oral comments.
MBL’s public participation strategy offers early, continuous, and accessible opportunities for the public to be involved in the identification of social, economic, and environmental impacts of proposed transit decisions through implementation of the following measures:
• Reaching people within their own communities and during existing meeting schedules. • Providing provisions of LEP interpreters at meetings. • Presentations focused to specific interests of groups. • Placement of meeting announcements and flyers utilizing different mediums of media. • On-going identification of barriers to public participation and development of responsive action plans, as necessary.
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2. Identification of Stakeholders
MBL defines stakeholders to be individuals or organizations who are either directly or indirectly affected by a plan, project, or program based on decisions related to recommendations or implementation actions. Those individuals who may be adversely affected or who may be denied benefit of a plan's recommendation(s) are of particular interes t in the identification of specific stakeholders.
General stakeholders within the MBL service area include, but are not limited to:
• All fourteen (14) cities and unincorporated communities • Public (including minority, LEP, low-income, elderly, and disabled) • Community Partners
• Major Employers near the MBL service area
• Major Colleges, Universities, and School Districts including but not limited to:
o Montebello Unified School District
o El Rancho Unified School District
o Los Angeles Unified School District
o Whittier Union High School District
o East Whittier City School District
o Alhambra Unified School District
o Garvey School District
o East Los Angeles College
o Whittier College
o California State University, Los Angeles
o Biola University
• Southern California Regional Rail Authority
• California Department of Transportation
• Southern California Association of Governments
• Gateway Cities Council of Governments
• San Gabriel Valley Council of Governments
• Los Angeles County Metropolitan Transportation Authority (as the Regional Transportation Planning Agency)
• Montebello Bicycle Coalition
• Montebello City Commissions
• Montebello Chamber of Commerce
• Other private business communities
• Major Hospitals along service area
• Non-profit organizations
• Other regional and municipal transit providers such as:
o Los Angeles County Metropolitan Transportation Authority (as the regional county bus operator)
o City of Commerce Transit
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APPENDIX C
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o Foothill Transit
o Norwalk Transit
o Pasadena Transit
o Monterey Park Spirit Bus
• Transit Advocacy Groups
o LA Marketing Exchange
o Gateway Cities Transit Providers
o LACMTA Bus Operators Subcommittee and Service Councils.
MBL’s Public Participation Plan includes targeted outreach strategies to specific populations of stakeholders that are traditionally underserved, such as minorities, populations with LEP and low- income populations.
A. Minority Populations
Part of the Public Participation Plan ’s strategy is to identify minority populations within MBL ’s service cities. According to the U.S. Census Bureau, 4,556,503 residents exist within the 14 cities and unincorporated communities that MBL serves as depicted in the table below. Please note, while MBL services the City of Los Angeles (pop. 3,898,747 - 2020 Decennial Census), MBL only services the eastern and downtown portions on City of Los Angeles proper.
As indicated in the table below, Hispanic / Latino ind ividuals are the largest minority, with 62.1 percent of the total population. Asian and African American persons account for 22.4 percent and
2.2 percent of the population, respectively. A small number of Native American / Alaska Natives and Native Hawaiian and Pacific Islander individuals account for less than 1 percent each.
Ethnicity Breakdown by Service City
Source: U.S. Census Bureau - Population 2020 QuickFacts City/
Ethnicity
White - not
Hispanic or
Latino
African
American
Hispanic
or Latino
Asian Pacific
Islander/
Native,
Hawaiian
Native
American
Other Totals
Alhambra 8.8% 2.4% 34.9% 52.0% 0.3% 0.7% 0.0% 82,868
Bell
Gardens
2.0% 1.3% 96.2% 0.0% 0.0% 0.0% 0.0% 39,501
Commerce 2.3% 0.1% 95.2% 0.1% 0.0% 2.9% 0.1% 12,867
La Mirada 32.9% 1.3% 32.9% 21.0% 0.1% 0.7% 0.1% 48,008
Los
Angeles
28.5% 8.8% 48.1% 11.8% 0.2% 0.7% 0.4%
3,898,747
Montebello 6.6% 0.9% 79.0% 13.4% 0.1% 0.8% 0.0% 62,640
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Monterey
Park
5.0% 0.7% 27.4% 65.8% 0.3% 0.7% 0.1% 61,096
Pico Rivera 4.8% 0.9% 90.5% 3.6% 0.1% 0.8% 0.1% 62,088
Rosemead 4.0% 0.4% 30.0% 64.2% 0.2% 0.9% 0.0% 51,185
San
Gabriel
10.8% 0.7% 23.6% 62.7% 0.1% 0.4% 0.1% 39,568
Santa Fe
Springs
12.8% 3.9% 74.8% 6.8% 0.0% 0.5% 1.2% 17,681
South Gate 3.0% 0.5% 95.3% 0.8% 0.2% 1.0% 0.0% 92,726
Vernon 6.0% 8.0% 75.6% 6.0% 0.0% 1.0% 0.0%
222
Whittier 24.5% 1.5% 65.8% 5.3% 0.0% 1.1% 1.0% 87,306
Totals 10.9% 2.2% 62.1% 22.4% 0.1% 0.9% 0.2% 4,556,503
In order to get a closer picture of the minorities MBL serves, MBL utilizes the Remix platform to get estimates of minorities that live within a quarter -mile radius from a fixed route stop. Remix utilizes the U.S. Census’ 2020 American Community Survey 5 Year Estimates to capture the racial and ethnic background of peoples within MBL ’s service area, then provides a breakdown of demographics by Hispanic or Latino origin. The table Race by Hispanic/Latino Origin – MBL Service Area below provides that insight.
Race by Hispanic/Latino Origin - MBL Service Area
Source: ACS 2020 5 Year Estimates, Table B03002 via Remix Platform
Race
Hispanic/Latino Origin
Not Hispanic/Latino
Origin
Total
White Alone
29.8%
9.9%
143,860
Black or African American Alone
0.3%
2.7%
10,774
Native American and Alaska Native Alone
0.6%
0.3%
2,989
Asian Alone
0.2%
17.6%
64,611
Native Hawaiian and Other Pacific
Islander Alone
0.0%
0.1%
595
Other Race Alone
31.3%
0.4%
114,825
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Two or More Races
5.4%
1.2%
23,970
Totals:
67.7%
32.3%
361,624
The table above closely demonstrates similar demographics between our service cities and our service area. Races and ethnicities percent averages from service cities to service area remain within a delta of approximately 5 -6%. Hispanic/Latino demographic group is the largest minority group in our service area at 67.7% and is composed from many people of different backgrounds.
Asian and African American (non -Hispanic/Latino) persons a ccount for 17.6% and 2.7% of the population, respectively. A small number of Native American / Alaska Natives and Native Hawaiian and Pacific Islander individuals account for less than 1 percent each.
MBL uses minority population information in order to en sure equal access among all demographics. Using the maps generated by Remix (found within Title VI Program), MBL can identify what areas have bigger concentrations of minorities and see what transit resources are available. MBL would then be able to plan outreach with community leaders accordingly.
B. Limited-English Proficient Populations and Public Participation Individuals who have a limited ability to read, write, speak, or understand English are limited English proficient, or ‘‘LEP .” Consistent with MB L’s Language Assistance Plan (Appendix B), reasonable efforts will be made to engage LEP populations utilizing techniques such as the development of public notices in appropriate non -English languages that will provide contact information where individuals can be informed of the affected project or services to provide input or comments. Among limited English speakers, Spanish and Chinese are the languages most frequently spoken by the communities that utilize MBL services. Tagalog, Korean, and Vietnamese are seen much less frequently. When doing outreach, MBL will look at language demographic concentrations to ensure everyone has equal access to MBL programs. For more information on how MBL will make reasonable efforts to ensure equal access to LEP individuals, please consult the Title VI Language Assistance Plan (Appendix B).
C. Low-Income Populations
To ensure that low-income households are not under-served, MBL will identify populations within the service area with a per capita income of 100 percent or les s of the national average in order to establish low-income thresholds. Low-income populations in the MBL service area should be given every reasonable opportunity to provide input on transportation plans and programs to avoid disproportionate harm; or lack of benefit of transportation programs and projects.
Methods of gaining input either directly or indirectly from low-income population groups include a wider range of notification techniques, focus group meetings or informal interviews, if required; and the use of agency or advocacy group contacts through non -profit or private organizations.
Using technology as a bridge to allow everyone to provide input on MBL’s programs and services, MBL will use digital platforms and surveys as to not impact low-income populations.
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In response to low-income feedback received and in support of MBL ’s low-income populations, MBL has joined Metro ’s Low-Income Fare is Easy Program (LIFE) along with Norwalk Transit System, Torrance Transit, Long Beach Transit, Culver City Bus, Antelope Valley Transit Authority, and Santa Monica’s Big Blue Bus. The LIFE Program provides fare subsidy coupons or tokens for individuals that meet the requirements of the program. The coupons may be redeemed for daily, weekly, and monthly Metro passes, and EZ transit passes (a regional monthly pass).
Riders may redeem their LIFE subsidy coupons towards the purchase of an EZ transit pass (Adult, and Senior/Disabled/Medicare), Montebello Student Monthly pass (K -12th grade), and for TAP cash purse option at the City of Montebello's Transportation Department facility located at 400 S.
Taylor Ave., Montebello, CA 90640.
Interested parties can contact the Human Services Association at (562) 806 -5400 for more information. Additionally, MBL has posted the eligibility guidelines on how to qualify and on how to apply for RRTP subsidies on MBL’s website:
https://www.montebelloca.gov/departments/transit/fares/low-income_fare_is_easy_life Additionally, Montebello Bus Lines now participated in the countywide GO Pass program, which provides K -12 students with a free transit pass (via contactless card) to be used within all participating county transit operators. MBL will be working together with local school districts for support of public outreach so students may participate in this program. For more information on the GO Pass, please visit https://www.metro.net/riding/fares/students-k-12/gopass/#gopass- program or consult your local school district.
3. Public Participation for Major Service and Fare Changes In addition to the targeted outreach efforts identified above, MBL will utilize the City of Montebello Council meetings to announce proposed major changes to services and fares. Accordingly, the public will be notified of proposed major service or fare changes resulting in increases or decreases. In addition, public comments will be presented to the City of Montebello Council prior to approval of the proposed major service or fare change.
The following procedures, strategies, techniques, and media will be utilized to engage and notify the public in the public hearing process prior to the City of Montebello Council approval:
• Place printed materials on buses: interior cards, flyers, and / or comment cards describing the proposed changes.
• Information available on website.
• Social media outlets: email blasts, Facebook, Twitter. • Press releases and meetings with local media representatives. • Presentations to professional, citizen, and student organizations. • User and non-user surveys.
• Use of various illustrative visualization techniques to convey information including, but not limited to, charts, graphs, photos, maps, and the Internet.
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4. MBL Public Outreach Events During Last Reporting Period MBL staff have conducted or participated in numerous community meetings, briefings or events throughout MBL’s service area between 2022 and 2025. Additionally, MBL enhances the face-to- face outreach efforts documented above, with digital communication methods. Initiall y done for both the public and staff’s wellbeing, MBL has discovered digital outreach to work very effectively for the public who cannot participate due to work or other responsibilities.
The following list identifies public outreach events attended by MBL staff during the period of July 2022 through August 2025:
MBL Public Participation and Outreach Events - Reporting Period FY 22-25 Event Date Event Title Event Description
10/15/2022
Heritage Festival
As part of the citywide Heritage Festival celebrating
the city’s anniversary, a pop-up event was held where
Montebello Bus Lines fact sheets were distributed.
City residents had the chance to interact with
representatives, who were available to answer
questions and offer more information about the
services.
11/17/2022 Stuff-A-Bus
Montebello Bus Lines took part in the holiday "Stuff a
Bus" event, where they helped collect and distribute
toys to children in the community. The event aimed to
spread holiday cheer by ensuring local children
receive gifts during the festive season. MBL played
an integral role in gathering donations and supporting
the community by providing a bus for collection,
making the event a heartwarming success.
12/7/2022 Winter Wonderland and
Tree Lighting
MBL staff hosted a table featuring swag giveaways,
answered general inquiries, and showcased a
vintage, holiday-themed bus. This bus was used in
the "Stuff-A-Bus" event, where community members
generously donated toys to be gifted to local children.
MBL's presence added a festive touch to the event,
helping to engage the public and celebrate the
holiday spirit.
6/24/2023 Stride for Pride and
Resource Fair
MBL participated in the "Stride for Pride" event, a 5K
run hosted by the City of Montebello to celebrate
Pride Month. MBL set up a pop-up booth at the event,
where attendees had the opportunity to ask questions
and engage with staff about transportation services.
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7/1/2023 Independence Day
Spectacular
MBL participated in this event to strengthen its public relations within the community and encourage
ridership. The focus was on connecting with local
residents, gathering feedback on MBL’s transit
services and accessibility, and raising awareness
about the services available, particularly among those
who may not be familiar with them. It was also a
valuable opportunity to engage with the public and
promote goodwill.
8/1/2023 National Night Out
MBL participated in this event, promoting job
opportunities and offering free swag giveaways. We
provided information about open positions and the
benefits of working with MBL, while engaging the
community with fun, branded items. The event
strengthened our public relations efforts, helping to
raise awareness of MBL’s services and connect with
local residents.
9/9/2023 YMCA Senior Health Fair MBL staff hosted a booth at the YMCA Senior Health Fair, offering swag giveaways and connecting with
community members. We informed attendees about
the transit services provided by MBL, including senior
reduced fares, accessible routes, and our dial-a-taxi
services.
10/4/2023 Cal State LA Commuter
Services Clean Air
MBL attended the Cal State LA Commuter Services
"Clean Air" event, where we joined efforts to promote
environmentally friendly transportation options. The
event highlighted clean air initiatives and alternative commuting methods, and MBL was on hand to
provide information about our transit services as a
sustainable travel option.
11/7/2023 City of Montebello Senior
Health Fair
MBL attended the Senior Health Fair, where we
shared information about our transit services and how
they can benefit older adults in the community. Our
participation allowed us to connect with senior
residents, answer questions about transportation
options, and highlight the accessibility of MBL
services. It was an opportunity to support senior
health and wellness by promoting convenient, reliable
transportation options for a healthier, more active
lifestyle.
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12/2/2023 Winter Wonderland and
Tree Lighting
MBL staff hosted a table featuring swag giveaways,
answered general inquiries, and showcased a
vintage, holiday-themed bus. This bus was used in
the "Stuff-A-Bus" event, where community members
generously donated toys to be gifted to local children.
MBL's presence added a festive touch to the event,
helping to engage the public and celebrate the
holiday spirit.
6/15/2024 Stride for Pride and
Resource Fair
MBL participated in the "Stride for Pride" event, a 5K
run hosted by the City of Montebello to celebrate
Pride Month. MBL set up a pop-up booth at the event,
where attendees had the opportunity to ask questions
and engage with staff about transportation services.
6/29/2024 Independence Day
Spectacular
MBL participated in this event to strengthen its public relations within the community and encourage
ridership. The focus was on connecting with local
residents, gathering feedback on MBL’s transit
services and accessibility, and raising awareness
about the services available, particularly among those
who may not be familiar with them. It was also a
valuable opportunity to engage with the public and
promote goodwill.
7/27/2024 Downtown Street Fest MBL participated in this event by hosting a pop-up with free swag items. The goal was to increase MBL’s
public relations image with the community and
encourage ridership. Geared toward raising
awareness of MBL’s transit services and accessibility.
8/6/2024 National Night Out MBL participated in the National Night Out event, promoting job opportunities and offering free swag
giveaways. We provided information about open
positions and the benefits of working with MBL, while
engaging the community with fun, branded items. The
goal of the event was to strengthen our public relation efforts; help raise awareness of MBL’s services and
connect with local residents.
12/7/2024 Winter Wonderland and
Tree Lighting
MBL staff hosted a pop-up with swag giveaways,
answered general questions, and showcased a
vintage, holiday-themed bus. This bus had previously
been used in the "Stuff-A-Bus" event, where
community members donated toys to be distributed to
local children.
4/16/2025 Senior Center Resource
Fair
MBL staff hosted a booth at the Senior Center
Resource Fair, offering swag giveaways and
engaging with community members. We provided
information on MBL’s transit services, including
senior discounted fares, accessible routes, and our
dial-a-taxi program.
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5. MBL Public Engagement – Moving Forward
Additionally, MBL regularly engages the public and plans to continue engaging the public by:
• Encouraging public comments at the monthly Board of Directors meeting. • Encouraging public comments at the bi -monthly Business Advisory Council meetings.
• Participating in public involvement activities (meetings, hearings, advisory groups, workshops and task forces) to help the community understand current and upcoming projects , identify community interest and needs, eliminate negative perceptions, and define project goals.
• Developing clear, concise and understandable documents for members of the public, including EJ individuals, to provide comments on proposed projects. • Fully Implementing the MBL’s Limited English Proficiency Plan. • Conducting public meetings that are accessible to all, as well as persons with disabilities; and include visual and tactile presentation tools and techniques. • Using traditional and non -traditional media (website, newspapers, social media, signs, etc.) to provide the public, including LEP and EJ groups with information about upcoming public participation events.
• Distributing information such as flyers or handbills through mass mailings, postings at community centers, police stations, fire -stations, paratransit buses, and social gathering events.
• Making public information available in electronically accessible formats. • Partnering with community -based organizations that serve underrepresented populations and minority and women business organizations.
Currently, MBL provides email subscribers MBL project updates, newsletters and/or announcements; and additional stakeholders are kept informed through MBL’s social media platforms (Facebook, Instagram, and Twitter). MBL’s reach is further augmented through staff interactions with daily transit riders and MBL ’s Customer Service department.
6. Contact Information
MBL posts Title VI general notices, including this plan, on our website at:
https://www.montebelloca.gov/departments/transit/civil_rights/title_vi_compliance.
Any questions regarding this plan may be directed to: Montebello Bus Lines Attn: Transit Operations Manager
400 S. Taylor Ave. Montebello, CA 90640.
Phone: (323) 558-1625 Email: [email protected]
ITEM # 30
PAYMENT OF BILLS: ADOPT RESOLUTION NO. 25-34 APPROVING THE CITY WARRANT REGISTER OF DEMANDS DATED MAY 25, 2025
RESOLUTION NO 25-34
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MONTEBELLO
APPROVING AND ALLOWING CERTAIN CLAIMS AND DEMANDS
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MONTEBELLO HEREBY RESOLVES, FINDS, AND DECLARES AS FOLLOWS:
SECTION 1. That the reference is hereby made to that certain Reg ister of Audited Demand No.1593, consisting of 7 pages, and including:
Warrant No.
General: Check No. 607013 through 607155
ACH No. 8486 through 8546
Successor Agency: Check No. 1533 through 1533
On file in the office of the City Clerk, the same having been audited and approved by the Assistant Director of Finance as required by law.
SECTION 2. That the said City Council having examined each such demand does hereby approve and direct the payment of same, as set forth in said Register, except the following Warrant No.
______________________________
______________________________
______________________________
SECTION 3. That the City Clerk shall certify to the passage and adoption of this Resolution and that the same shall be in full force and effect.
APPROVED AND ADOPTED ON THIS 28th OF MAY 2025.
_______________________________
Salvador Melendez, Mayor
ATTEST: APPROVED AS TO FORM:
_______________________ ________________________________ Christopher Jimenez, City Clerk Arnold M. Alvarez-Glasman, City Attorney
RESOLUTION NO. 25-34
• Exhibit A – Warrant Register
STATE OF CALIFORNIA )
COUNTY OF LOS ANGELES ) SS:
CITY OF MONTEBELLO )
I, Christopher Jimenez, City Clerk of the City of Montebello, County of Los Angeles, State of California, hereby certify that th e foregoing Resolution No. 25-34 was passed and adopted by the City Council of the City of Montebello, signed by the Mayor and attested by the City Clerk at a regular meet ing of said Council held on the 28th day of May 2025 and that said Resolution was adopted by the following vote, to-wit:
AYES:
NOES:
ABSTAIN:
ABSENT:
The undersigned, City Clerk of the City of Montebello, does hereby attest and certify that the foregoing Resolution is a true, full, and correct copy of a resolution duly adopted at a meeting of said City which was duly convened and held on the date stated thereon, and that said document has not been amended, modified, repealed or rescinded since its date of adoption and is in full force and effect as of the date hereof.
DATE: __
Christopher Jimenez, City Clerk
EXHIBIT A
WARRANT # DATE AMOUNT ACCOUNT DESCRIPTION VENDOR # VENDOR NAME General Account
8486 05/08/2025 $800.00 ADVERTISING/PRINTING SERVICES 1293 923 MEDIA GROUP INC 8487 05/08/2025 $8,565.16 SUPPLIES 2586 AMAZON CAPITAL SERVICES INC 8488 05/08/2025 $1,402.93 SUPPLIES 62880 AMERICAN MARKER 8489 05/08/2025 $40.00 CARPOOL INCENTIVE 289 ANDREA ANDRADE 8490 05/08/2025 $40.00 CARPOOL INCENTIVE 61470 ERIKA L ANDRADE 8491 05/08/2025 $523,996.94 CONTRACT SERVICES 40970 ARAKELIAN ENTERPRISES 8492 05/08/2025 $40.00 CARPOOL INCENTIVE 4827 RIJUL BHASKAR 8493 05/08/2025 $780.33 CONTRACT SERVICES 2889 COMLOCK SECURITY GROUP INC 8494 05/08/2025 $40.00 CARPOOL INCENTIVE 4159 ROBERT FIERRO 8495 05/08/2025 $40.00 CARPOOL INCENTIVE 3706 ALEX GILLMAN 8496 05/08/2025 $40.00 CARPOOL INCENTIVE 3123 NEIRA YESSIE GRANADOS 8497 05/08/2025 $40.00 CARPOOL INCENTIVE 3681 LIZETTE GUERRERO 8498 05/08/2025 $40.00 CARPOOL INCENTIVE 4280 NADINE HERNANDEZ 8499 05/08/2025 $2,163.24 COPIER REPAIR/SERVICES 2793 IBE DIGITAL 8500 05/08/2025 $17,540.28 CONTRACT SERVICES 3490 INTER-CON SECUIRTY SYSTEMS INC 8501 05/08/2025 $40.00 CARPOOL INCENTIVE 48610 CRYSTAL JAIMEZ 8502 05/08/2025 $44,701.76 MACHINERY & EQUIPMENTS 26080 L.N. CURTIS AND SONS 8503 05/08/2025 $1,275.00 CONTRACT SERVICES 16760 LIEBERT CASSIDY WHITMORE 8504 05/08/2025 $8,250.00 CONTRACT SERVICES 4931 LINCOLN CONCEPTS 8505 05/08/2025 $40.00 CARPOOL INCENTIVE 4439 DANESSA DANETTE LLANES 8506 05/08/2025 $40.00 CARPOOL INCENTIVE 4789 CESAR LOPEZ 8507 05/08/2025 $2,800.00 CONTRACT SERVICES 1585 DR ANGELICA LOZA-GOMEZ MD PC 8508 05/08/2025 $40.00 CARPOOL INCENTIVE 4580 JEREMY MELENDEZ 8509 05/08/2025 $1,449.35 VEHICLE MAINTENANCE/EXPENSES 1385 MUNCIE RECLAMATION AND SUPPLY COMPANY 8510 05/08/2025 $12,330.70 CONTRACT SERVICES 19250 N/S CORPORATION 8511 05/08/2025 $40.00 CARPOOL INCENTIVE 2203 SAMANTHA NEVAREZ 8512 05/08/2025 $44,150.40 CONTRACT SERVICES 42180 PCAM LLC DBA PARKING COMPANY OF AMERICA 8513 05/08/2025 $12,916.67 CONTRACT SERVICES 3191 RL CONTROLS LLC 8514 05/08/2025 $40.00 CARPOOL INCENTIVE 69960 NICOLE I SAUCEDO 8515 05/08/2025 $40.00 CARPOOL INCENTIVE 2985 KEVIN SAYCOCIE 8516 05/08/2025 $40.00 CARPOOL INCENTIVE 3001 MICHAEL SOLORZA 8517 05/08/2025 $40.00 CARPOOL INCENTIVE 3053 MICHAEL TELLES 8518 05/08/2025 $285.00 CONTRACT SERVICES 2865 WEBSTERS BEE REMOVAL SERVICES City of Montebello
Register of Demands No. 1593
From Payment Date 05/02/25 - To Payment Date 05/15/25
1
EXHIBIT A
8519 05/08/2025 $1,300.00 CONTRACT SERVICES 71170 YOUNG ELECTRIC SIGN COMPANY 8520 05/15/2025 $454.06 VEHICLE MAINTENANCE/EXPENSES 3163 BANK OF AMERICA 8521 05/15/2025 $4,859.73 TRAVEL & MEETINGS 3163 BANK OF AMERICA 8522 05/15/2025 $1,135.54 SUPPLIES 3163 BANK OF AMERICA 8523 05/15/2025 $1,480.00 RETIREMENT 3730 AT RETIREMENT SERVICES LLC 8524 05/15/2025 $2,393.00 FRINGE BENEFITS 37550 CALIFORNIA EMPLOYMENT DEVELOPMENT DEPT 8525 05/15/2025 $4,388.04 SUPPLIES 2586 AMAZON CAPITAL SERVICES INC 8526 05/15/2025 $189.73 SUPPLIES 62880 AMERICAN MARKER
8527 05/15/2025 $500.00 MACHINERY & EQUIPMENTS 72 COGRAN SYSTEMS LLC 8528 05/15/2025 $1,499.54 SUPPLIES 21690 COLUMBIA BUSINESS FORMS INC 8529 05/15/2025 $343.30 CONTRACT SERVICES 2345 COMMERCE HOSE & INDUSTRIAL PRODUCTS 8530 05/15/2025 $462.88 SUPPLIES 70920 DECALS BY DESIGN INC 8531 05/15/2025 $42,723.35 RETIREMENT 4110 DELTA DENTAL OF CALIFORNIA 8532 05/15/2025 $1,758.87 VEHICLE MAINTENANCE/EXPENSES 22560 H & H AUTO PARTS WHOLESALE 8533 05/15/2025 $4,436.14 VEHICLE MAINTENANCE/EXPENSES 270 HARBOR DIESEL AND EQUIPMENT INC 8534 05/15/2025 $4,358.75 CONTRACT SERVICES 46870 HDL COREN & CONE 8535 05/15/2025 $19,114.26 CONTRACT SERVICES 2793 IBE DIGITAL 8536 05/15/2025 $43,759.00 CONTRACT SERVICES 4845 INFRASTRUCTURE ARCHITECTS, INC 8537 05/15/2025 $36.08 CONTRACT SERVICES 1612 JCL TRAFFIC SERVICES 8538 05/15/2025 $8,405.00 CONTRACT SERVICES 19040 MUNICIPAL CONTRACT ADMINISTRATORS INC 8539 05/15/2025 $120.60 TRAINING 3778 LAWRENCE MOON
8540 05/15/2025 $437.52 CONTRACT SERVICES 19250 N/S CORPORATION 8541 05/15/2025 $450.60 CONTRACT SERVICES 53120 NATIONAL CONSTRUCTION RENTALS 8542 05/15/2025 $1,430.00 CONTRACT SERVICES 3147 PMC PLUMBING INC 8543 05/15/2025 $194.15 SUPPLIES 1120 BLUETRITON BRANDS INC 8544 05/15/2025 $535.60 RETIREMENT 27300 ROBERT C TUFANO 8545 05/15/2025 $4,956.91 SUPPLIES 19070 WALTERS WHOLESALE ELECTRIC CO 8546 05/15/2025 $57,906.00 CONTRACT SERVICES 4256 VERDANT LANDSCAPING, INC.
ACH TOTAL $893,716.41
607013 05/08/2025 $450.00 CONTRACT SERVICES 1674 1st JON INC 607014 05/08/2025 $4,048.38 ADVERTISING/PRINTING SERVICES 31600 4 IMPRINT 607015 05/08/2025 $18,464.42 SUPPLIES 1670 ADAMSON POLICE PRODUCTS 607016 05/08/2025 $4,166.66 CONTRACT SERVICES 3557 ADVOCATE INC 607017 05/08/2025 $109,458.88 IMPROVEMENTS OTHER THAN BUILDING 4762 ALFARO COMMUNITCATIONS CONSTRUCTION, INC 607018 05/08/2025 $12,500.00 MISCELLANEOUS EXPENSE 4966 SUSAN ANDERSON 607019 05/08/2025 $189.46 UTILITY SERVICES 39550 AT&T
607020 05/08/2025 $4,257.63 VEHICLE MAINTENANCE/EXPENSES 278 ATLAS RADIATOR INC 607021 05/08/2025 $430.29 VEHICLE MAINTENANCE/EXPENSES 74990 AUTOZONE INC 607022 05/08/2025 $975.00 DUES & SUBSCRIPTIONS 1602 CALIFORNIA ASSOCIATION FOR COORDINATED TRANSPORTATION 607023 05/08/2025 $345.42 DUES & SUBSCRIPTIONS 68300 CALIFORNIA BUILDING STANDARDS COMMISSION 2
EXHIBIT A
607024 05/08/2025 $10,345.68 UTILITY SERVICES 47580 CALIFORNIA WATER SERVICE COMPANY 607025 05/08/2025 $732.64 CONTRACT SERVICES 3173 HERMES CARBAJAL 607026 05/08/2025 $50.00 SALARIES 4985 RICHARD CARLIN
607027 05/08/2025 $12,515.22 CONTRACT SERVICES 52710 CLEAN ENERGY FUELS 607028 05/08/2025 $693.98 VEHICLE MAINTENANCE/EXPENSES 950 CUMMINS INC 607029 05/08/2025 $1,452.33 CONTRACT SERVICES 4736 JOE DE LA TORRE 607030 05/08/2025 $1,655.79 DUES & SUBSCRIPTIONS 31150 DEPARTMENT OF CONSERVATION 607031 05/08/2025 $1,869.00 FRINGE BENEFITS 4994 CHRISTIAN DER GREGORIAN 607032 05/08/2025 $70.00 POLICE RELATED FEES 4978 MARK SHOTWELL ENRIQUEZ 607033 05/08/2025 $1,743.98 SUPPLIES 7610 EWING IRRIGATION PRODUCTS 607034 05/08/2025 $115.51 CONTRACT SERVICES 22400 FEDERAL EXPRESS CORPORATION 607035 05/08/2025 $844.07 VEHICLE MAINTENANCE/EXPENSES 29160 FORD OF MONTEBELLO 607036 05/08/2025 $29,087.00 MACHINERY & EQUIPMENTS 4903 GEARGRID LLC 607037 05/08/2025 $99.73 MAIL/ POSTAL EXPENSE 3167 GENERAL LOGISTICS SYSTEMS US INC 607038 05/08/2025 $80.00 CARPOOL INCENTIVE 4920 NOEL GUZMAN 607039 05/08/2025 $185.00 GENERAL GOVERNMENT 4987 ALONA OSO HERNANDEZ 607040 05/08/2025 $2,602.65 VEHICLE MAINTENANCE/EXPENSES 30190 IB AUTO PARTS INC 607041 05/08/2025 $649.42 CONTRACT SERVICES 1357 IRON MOUNTAIN INC 607042 05/08/2025 $50.00 SALARIES 4986 OLIVER JIMENEZ
607043 05/08/2025 $7,449.28 VEHICLE MAINTENANCE/EXPENSES 4422 KNIGHT TECHNOLLOGY GROUP 607044 05/08/2025 $76,533.39 CONTRACT SERVICES 3716 KOA CORPORATION 607045 05/08/2025 $50.00 SALARIES 4991 ASHLEY LEPE
607046 05/08/2025 $24.00 DUES & SUBSCRIPTIONS 9200 LOS ANGELES COUNTY ASSESSOR OFFICE 607047 05/08/2025 $304.05 CONTRACT SERVICES 3035 LA COUNTY SHERIFF'S DEPARTMENT 607048 05/08/2025 $8,879.11 CONTRACT SERVICES 4810 LA COUNTY DEPT OF PUBLIC WORKS 607049 05/08/2025 $2,500.00 DUES & SUBSCRIPTIONS 3134 LOS ANGELES COUNTY ECONOMIC DEVELOPMENT 607050 05/08/2025 $100.00 SALARIES 4989 OLAF LUEVANO
607051 05/08/2025 $6,639.53 VEHICLE MAINTENANCE/EXPENSES 7110 MOHAWK MFG & SUPPLY CO 607052 05/08/2025 $10,691.05 UTILITY SERVICES 4760 MONTEBELLO LAND & WATER CO 607053 05/08/2025 $2,240.00 CONTRACT SERVICES 3049 MUNISERVICES LLC 607054 05/08/2025 $1,400.88 VEHICLE MAINTENANCE/EXPENSES 2480 SOCAL AUTO & TRUCK PARTS INC 607055 05/08/2025 $131.08 SUPPLIES 15620 OFFICE DEPOT INC 607056 05/08/2025 $40.00 CARPOOL INCENTIVE 4327 ROSEMARY PERICH 607057 05/08/2025 $5,100.00 TRAINING 1074 POLICE RECORDS & INFORMATION MANAGEMENT GROUP 607058 05/08/2025 $1,380.00 CONTRACT SERVICES 3601 PROFESSIONAL INTERPRETING LLC 607059 05/08/2025 $490.22 UNIFORM EXPENSE 56260 PRUDENTIAL OVERALL SUPPLY 607060 05/08/2025 $473.00 TRAVEL & MEETINGS 3849 GARY T ROBINSON 607061 05/08/2025 $53,986.88 CONTRACT SERVICES 32210 SAN GABRIEL VALLEY COUNCIL OF GOVERNMENTS 607062 05/08/2025 $8,759.66 UTILITY SERVICES 14730 SAN GABRIEL VALLEY WATER CO 607063 05/08/2025 $777.42 VEHICLE MAINTENANCE/EXPENSES 54300 SHAK ENTERPRISES INC 607064 05/08/2025 $473.00 TRAVEL & MEETINGS 3161 DANIEL SIFUENTES 607065 05/08/2025 $258.67 PERMITS AND FEES 28240 SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT 3
EXHIBIT A
607066 05/08/2025 $1,401.92 PERMITS AND FEES 28240 SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT 607067 05/08/2025 $165.96 PERMITS AND FEES 28240 SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT 607068 05/08/2025 $146,802.84 UTILITY SERVICES 45630 SOUTHERN CALIFORNIA EDISON 607069 05/08/2025 $45,634.91 FUEL INVENTORY 40520 SOUTHERN CALIFORNIA GAS CO 607070 05/08/2025 $198.00 CONTRACT SERVICES 9270 TANK SPECIALIST OF CALIFORNIA 607071 05/08/2025 $1,512.50 CONTRACT SERVICES 3206 THE COUNSELING TEAM INTERNATIONAL 607072 05/08/2025 $3,675.72 SUPPLIES 3866 THE HABIT RESTAURANTS LLC 607073 05/08/2025 $218.00 MACHINERY & EQUIPMENTS 41430 THOMSON REUTERS - WEST 607074 05/08/2025 $40.00 CARPOOL INCENTIVE 4781 TAM TIEU 607075 05/08/2025 $70.00 POLICE RELATED FEES 4979 ALFONSO TORO JR. 607076 05/08/2025 $7,800.00 CONTRACT SERVICES 4962 TOWER SAFETY & INSTRUCTION 607077 05/08/2025 $64,271.50 CONTRACT SERVICES 1639 TRANSTECH ENGINEERS INC 607078 05/08/2025 $340.33 CONTRACT SERVICES 1188 TYLER TECHNOLOGIES INC 607079 05/08/2025 $50.00 SALARIES 4988 JOSHUA OLLOA
607080 05/08/2025 $37,301.64 CONTRACT SERVICES 3406 UNIVERSAL PROTECTION SERVICES LP DBA ALLIED UNIVERSAL 607081 05/08/2025 $17,250.00 CONTRACT SERVICES 3898 URBAN FUTURES, INC. 607082 05/08/2025 $6,800.00 CONTRACT SERVICES 3931 VERITONE, INC. 607083 05/08/2025 $1,046.56 UTILITY SERVICES 23610 VERIZON WIRELESS 607084 05/08/2025 $1,499.40 CONTRACT SERVICES 40860 WEST COAST ARBORISTS INC 607085 05/08/2025 $386.51 CONTRACT SERVICES 36870 CINTAS CORPORATION NO 3 607086 05/08/2025 $3,003.38 VEHICLE MAINTENANCE/EXPENSES 30190 IB AUTO PARTS INC 607087 05/15/2025 $6,720.00 CONTRACT SERVICES 69480 ALLTECH INDUSTRIES INC 607088 05/15/2025 $1,637.14 MACHINERY & EQUIPMENTS 3387 AMERICAN POWER SYSTEMS LLC 607089 05/15/2025 $4,497.35 MACHINERY & EQUIPMENTS 3812 APPLIED CONCEPTS, INC. 607090 05/15/2025 $2,181.32 UTILITY SERVICES 39550 AT&T 607091 05/15/2025 $7,909.89 UTILITY SERVICES 39550 AT&T 607092 05/15/2025 $55.00 UTILITY SERVICES 1732 AT&T CORP 607093 05/15/2025 $1,900.00 CONTRACT SERVICES 4285 BARR & CLARK INC 607094 05/15/2025 $225.00 PERMITS AND FEES 28120 STATE OF CALIFORNIA DEPARTMENT OF INDUSTRIAL RELATIONS 607095 05/15/2025 $257.60 UTILITY SERVICES 47580 CALIFORNIA WATER SERVICE COMPANY 607096 05/15/2025 $156.24 UTILITY SERVICES 55830 CHARTER COMMUNICATIONS 607097 05/15/2025 $7,330.62 UTILITY SERVICES 55830 CHARTER COMMUNICATIONS 607098 05/15/2025 $133.33 SAFETY PROGRAM 1294 CINTAS CORPORATION NO 2 607099 05/15/2025 $145.48 CONTRACT SERVICES 36870 CINTAS CORPORATION NO 3 607100 05/15/2025 $1,951.00 RETIREMENT 3128 CITY OF BELL GARDENS 607101 05/15/2025 $27.64 UTILITY SERVICES 36610 CITY OF PICO RIVERA 607102 05/15/2025 $945.00 CONTRACT SERVICES 3879 CRIME SCENE STERI-CLEAN LLC 607103 05/15/2025 $1,800.00 CONTRACT SERVICES 4420 DF POLYGRAPH 607104 05/15/2025 $8,707.28 SUPPLIES 27910 DOOLEY ENTERPRISES INC 607105 05/15/2025 $624.00 TRAINING 4999 DPREP INC.
607106 05/15/2025 $5,877.55 MACHINERY & EQUIPMENTS 4794 DUNN-EDWARDS CORPORATION 607107 05/15/2025 $251.73 CONTRACT SERVICES 1894 ECONOMY RENTAL INC 4
EXHIBIT A
607108 05/15/2025 $3,620.49 SUPPLIES 4893 ELITE TRUCK BOXES LLC DBA ELITE TRUCK 607109 05/15/2025 $9,785.00 CONTRACT SERVICES 1168 EVERBRIDGE INC 607110 05/15/2025 $146.73 SUPPLIES 7610 EWING IRRIGATION PRODUCTS 607111 05/15/2025 $32.08 MACHINERY & EQUIPMENTS 22400 FEDERAL EXPRESS CORPORATION 607112 05/15/2025 $1,580.99 UNIFORM EXPENSE 55650 GALLS LLC 607113 05/15/2025 $250.00 GENERAL GOVERNMENT 4996 ASHLEY M. GARCIA 607114 05/15/2025 $456.84 CONTRACT SERVICES 4694 CRISTINA GARCIA 607115 05/15/2025 $37.65 MAIL/ POSTAL EXPENSE 3167 GENERAL LOGISTICS SYSTEMS US INC 607116 05/15/2025 $250.00 GENERAL GOVERNMENT 4997 BREANNA GONZALEZ 607117 05/15/2025 $75.00 FUEL 3547 ZACHARY HUMBER
607118 05/15/2025 $2,994.64 VEHICLE MAINTENANCE/EXPENSES 27480 R & M HANSEN ENT INC 607119 05/15/2025 $1,280.00 TRAVEL & MEETINGS 133 LIONS CLUB OF MONTEBELLO 607120 05/15/2025 $310.00 TRAINING 2410 LOS ANGELES COUNTY DEPT OF HEALTH SERVICES 607121 05/15/2025 $45,376.07 CONTRACT SERVICES 4810 LA COUNTY DEPARTMENT OF PUBLIC WORKS 607122 05/15/2025 $161,594.56 ELECTION EXPENSE 58760 COUNTY OF LOS ANGELES 607123 05/15/2025 $1,248.50 CONTRACT SERVICES 41130 MIHM INC 607124 05/15/2025 $450.00 MISCELLANEOUS EXPENSE 4056 MOBAR COFFEE CO. 607125 05/15/2025 $6,375.00 CONTRACT SERVICES 3569 MYNP COM NURSING CORPORATION 607126 05/15/2025 $218.70 VEHICLE MAINTENANCE/EXPENSES 2480 SOCAL AUTO & TRUCK PARTS INC 607127 05/15/2025 $650.00 MISCELLANEOUS EXPENSE 5001 NATHALIE JIMENEZ DBA JMZ PHOTO BOOTH 607128 05/15/2025 $388.83 UNIFORM EXPENSE 47860 NATIONAL EMBLEM INC 607129 05/15/2025 $137,846.28 VEHICLE PURCHASES 4864 OLATHE FORD SALES INC DBA OLATHE FORD LINCOLN 607130 05/15/2025 $528.16 RETIREMENT 42490 LINDA PAYAN
607131 05/15/2025 $1,946.08 CONTRACT SERVICES 3279 PROCURE AMERICA LLC 607132 05/15/2025 $444.38 UNIFORM EXPENSE 56260 PRUDENTIAL OVERALL SUPPLY 607133 05/15/2025 $250.00 CONTRACT SERVICES 3233 PUEPKE CONSULTING 607134 05/15/2025 $800.00 CONTRACT SERVICES 3209 RADCO ICE LLC 607135 05/15/2025 $1,385.00 CONTRACT SERVICES 4173 SHIELD PEST MANAGEMENT LLC 607136 05/15/2025 $167.47 PERMITS AND FEES 28240 SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT 607137 05/15/2025 $5,876.60 UTILITY SERVICES 51430 SOUTH MONTEBELLO IRRIGATION DISTRICT 607138 05/15/2025 $29,230.76 UTILITY SERVICES 45630 SOUTHERN CALIFORNIA EDISON 607139 05/15/2025 $3,360.00 TRAINING 3385 STATE OF CA - DEPT OF FORESTRY AND FIRE PROTECTION 607140 05/15/2025 $1,200.60 CONTRACT SERVICES 3762 SUPERIOR PROTECTION SERVICES CA INC 607141 05/15/2025 $1,586.00 CONTRACT SERVICES 3921 SUSTAINABLE RESOURCES 607142 05/15/2025 $3,252.68 VEHICLE MAINTENANCE/EXPENSES 60710 THE AFTERMARKET PARTS COMPANY LLC 607143 05/15/2025 $4,762.50 CONTRACT SERVICES 71210 STAR-DUST TOURS INC 607144 05/15/2025 $998.00 TRAINING 4998 TOC PUBLIC RELATIONS 607145 05/15/2025 $5,334.30 SUPPLIES 69680 TRIANGLE SPORTS INC 607146 05/15/2025 $250.00 GENERAL GOVERNMENT 2054 ESTHER TRUJILLO 607147 05/15/2025 $3,375.00 SUPPLIES 2611 TURBOSCAPE INC 607148 05/15/2025 $9,143.83 CONTRACT SERVICES 3406 UNIVERSAL PROTECTION SERVICES LP DBA ALLIED UNIVERSAL 607149 05/15/2025 $2,379.13 UTILITY SERVICES 72570 US TELEPACIFIC CORP 5
EXHIBIT A
607150 05/15/2025 $49,824.04 CONTRACT SERVICES 4787 VERDE FACILITIES SERVICES LLC 607151 05/15/2025 $188,730.00 MACHINERY & EQUIPMENTS 4919 VERTOSOFT LLC 607152 05/15/2025 $117.22 SUPPLIES 9470 W W GRAINGER INC DBA: GRAINGER 607153 05/15/2025 $822.83 VEHICLE MAINTENANCE/EXPENSES 25860 WAYNE HARMEIER INC 607154 05/15/2025 $313.15 SUPPLIES 33390 WHITTIER FERTILIZER COMPANY 607155 05/15/2025 $9,000.00 ADVERTISING/PRINTING SERVICES 1415 SAN GABRIEL VALLEY ECONOMIC PARTNERSHIP CHECK TOTAL $1,501,656.79
1533 05/08/2025 $9,200.00 CONTRACT SERVICES 3898 URBAN FUTURES, INC.
SUCCESSOR TOTAL $9,200.00
GRAND TOTAL $2,404,573.20
6