Agenda packet — Pismo Beach City Council, December 2, 2025 (part 3 of 4)

GIS ANALYST

FLSA: EXEMPT

DEFINITION

Under general direction, plans, coordinates, oversees and participates in the development, implementation, integration, operation and maintenance of the City's geographic information system (GIS) and work-order system, along with establishing design and implementation information systems for provisions of access to GIS data, development and implementation of specialized GIS applications, overseeing the design and development of all databases associated with the GIS base map, along with performing a variety of technical tasks related to the assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction and supervision from the Director of Public Works. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is a single position class within the Public Works Department. Using a framework of established procedures is expected to perform a wide variety of general duties with only occasional instruction or assistance. Adequate performance at this level requires knowledge of departmental procedures and precedents, and the ability to choose among alternatives in solving problems. GIS Analyst is expected to work productively in the absence of a supervisor.

EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, directs, and participates in the acquisition, installation, administration, and operation of the City's geographic information system (GIS) and permit system; oversee s software release installs and updates for both systems.
• Coordinates, trains, and instructs staff in the operation of the geographic information system, work-order, and permit system.
• Oversees and participates in providing graphic services including preparation, layout, and design of a variety of reports, displays, literature, maps and computer graphics; ensure s the accuracy and completeness of digital GIS maps and data files.

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• Supervises the use, care, and operation of GIS equipment. • Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications. • Serves as project lead for special GIS projects including the planning, system integration, database development, implementation and application development; meets with various GIS users and Information Technology to plan and discuss system requirements; provide s project status updates as needed.
• Serves as system administrator for GIS ensuring that application software and hardware operates efficiently and meets the City's needs for information technology; updates layers as changes occur.
• Works with IT to Integrate GIS with other computer applications; meet s with users and reviews requests; develops and tailors applications to meet user needs; prepares documentation.
• Oversees the design and development of all databases associated with the GIS base map including relational databases; develops standards and strategies for maintaining database security
• Plans and develops City-wide user training for geographic information systems and permit systems; develops policies and procedures for users and output requirements for GIS services.
• Coordinates the design and development of user-specific GIS databases and permit types; configures system operational functions; prepare reports as necessary. • Researches and investigates geographic information system industry techniques and products; evaluates and recommends GIS software and hardware systems. • Coordinates with software and hardware vendors as well as service consultants on planning issues, price quotes, problem reporting, and contracts. • Coordinates GIS and permit system activities with other staff, the public, and private agencies as needed.
• Represents the City’s geographic information systems interest to various governmental and professional geographic information systems related agencies and to the community as needed.
• Attends and participates in professional group meetings, seminars and trainings to stay abreast of new trends and innovations in the field of geographic information systems technology.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

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• Techniques for providing a high level of customer service to City personnel, City officials, government agencies and businesses in person, over the telephone, in writing and via email. • Network technology, data storage systems, and other peripheral equipment. • Basic organization and function of public agencies.
• Records management and filing principles and practices. • Policies, procedures, regulations and processes related to the Public Works Department. • Organization and time management skills.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Create, interpret and utilize GIS map layers and data sets for analytical purposes. • Conduct training sessions in GIS; communicate clearly with departments not familiar with GIS and translate their needs into GIS requirements and solutions. • Work effectively with staff at all levels and with varying levels of GIS knowledge. • Ability to work effectively with local government and other agencies in cooperative GIS projects.
• Ability to design and develop spatial databases.
• Develop data visualization tools using ArcView, ArcIMS. • Plan and manage departmental and enterprise GIS projects

Ability to:

• Create, interpret, and utilize GIS map layers and data sets for analytical purposes. • Conduct training sessions in GIS; communicate clearly with departments not familiar with GIS and translate their needs into GIS requirements and solutions. • Work effectively with staff at all levels and with varying levels of GIS knowledge. • Ability to work effectively with local government and other agencies in cooperative GIS projects.
• Ability to design and develop spatial databases.
• Develop data visualization tools using ArcView, ArcIMS. • Plan and manage departmental and enterprise GIS projects. • Implement goals, objectives, and practices for providing effective and efficient services. • Train City staff in work procedures.
• Comply with City policies and procedures, complex laws, codes, regulations, and ordinances. • Perform regular updates and/or upgrades to GIS program. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing, using technical language appropriate to the audience being addressed.

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• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Communicate effectively, both verbally and written, with customers, co-workers, and vendors in a courteous and professional manner.
• Establish effective, professional working relationships with clients and co -workers. • Perform research and analysis necessary to develop and make appropriate written and/or oral recommendations for hardware/software configurations and for interfacing with other computer information systems.
• Deliver technical customer support over the phone, video, and in person. • Read and understand technical information.
• Meet physical requirements necessary to safely and effectively perform required duties.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and Associate’s Degree in GIS, information systems, computer science, or similar field. Bachelor’s degree is highly desirable. Three (3) years of professional level experience in developing and implementing automated geographic information systems, or an equivalent combination of education and experience.

Licenses and Certifications

• None.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Environmental Elements

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with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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Human Resources Officer

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HUMAN RESOURCES OFFICER

FLSA: EXEMPT

DEFINITION

Under general direction, performs complex professional, technical, and confidential work required to administer human resources programs, including recruitment, classification, compensation, benefits administration, employee training and development, workers’ compensation, and employee and labor relations. Ensure effective workforce management through overseeing recruitment and retention strategies to attract top talent, implementing training and development programs to enhance employee skills, and managing performance evaluations to drive productivity. Addresses risk management and liability by promoting health and safety standards, enforcing discipline when necessary, and adapting to legal changes to ensure compliance with labor regulations.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the City Manager or their designee. May exercise technical and functional direction over assigned staff.

CLASS CHARACTERISTICS

This is a single position class that manages and administers all of the City’s human resources, risk management, labor relations, and benefits programs, services and activities. Responsibilities include performing diverse, specialized, and complex work involving significant accou ntability and decision-making responsibility. The incumbent organizes and oversees day -to-day activities and is responsible for providing professional-level support to the City Manager in a variety of areas. Successful performance of the work requires an extensive professional background as well as ability to coordinate the work of the assigned functions with that of all City departments and outside agencies.

• Plans, organizes, and manages the daily functions, operations, and activities of several human resources programs, including recruitment and selection, job analysis and classification, Council Agenda 12-2-2025 12.A-141
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compensation, employee training and development, benefits administration, workers’ compensation, and labor and employee relations.
• Participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs and functions; recommends and administers policies and procedures; participates in the development and administration of human resources program budgets.
• Facilitates and fosters effective workforce planning and management; creates and implements sound recruitment, testing, and selection processes, including evaluating recruitment materials and sources, administering all phases of the examination process, and assisting hiring departments with the employee selection process. • Develops and implements background investigative policies and procedures and oversees and conducts background investigations; ensures equal employment opportunity and affirmative action for all candidates.
• Performs job analysis and classification studies of new and existing positions; designs and writes new and modifies existing classification specifications as appropriate; conducts and supports compensation and classification studies for new and existing positions; participates in the development, implementation, and administration of compensation strategies and programs, and classification plans; responds to external compensation surveys. • Administers the City’s multi-tiered employee benefits programs, including plans such as retirement, health, life, dental, vision, long-term disability, employee assistance program, Consolidated Omnibus Budget Reconciliation Act (COBRA), and leave of absence programs; acts as liaison to various third-party benefits administrators and health carriers; schedules and conducts new employee orientations; conducts City-wide open enrollment for benefits; prepares open enrollment benefit materials and literature. • Coordinates the City’s training activities, including Occupational Health and Safety Administration (OSHA) compliance, safety, and staff development; identifies training needs and ensures that the City’s needs and expectations are addressed. • Oversees the City’s risk management functions, including management of the liability claims program; confers with legal staff regarding legal aspects of potential liability on claims litigation; consults with City departments and provides recommendations on risk management problems; develops an institutes safety programs promoting workplace safety initiatives to reduce risk and likelihood of claims.
• Administers the workers’ compensation claims management function; processes insurance claims submitted; monitors accepted claims prior to closure; provides information to claimants, attorneys, and workers’ compensation carrier; assists employees in resolving issues related to workers’ compensation, safety, and health; attends hearings and legal proceedings; maintains accurate databases; prepares reports, policies, procedures, and other related documentation.
• Develops and participates in employee relations activities and conflict resolution; provides advice and counsel to department directors, managers, supervisors, and employees in the interpretation of human resources laws, rules, regulations, policies, procedures, contract applications, the administration of grievances, and compliance with Memorandum of Council Agenda 12-2-2025 12.A-142
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Understanding (MOU); implements programs and initiatives supporting personnel development and facilitates performance evaluations, feedback, and coaching. • Works closely with management on issues that require resolution or contract clarification; conducts workplace investigations as needed; coaches managers and directors regarding the conduct of termination meetings and serves as witness to terminations; part icipates in the grievance process and attends grievance hearings.
• Assists the City Manager with labor contract negotiations as directed; prepares labor relations documents and contract language; represents the City in meetings with bargaining units. • Provides highly complex staff assistance to the City Manager; prepares and presents staff reports and other necessary correspondence; coordinates and integrates program services and activities with other City departments.
• Administers and manages a variety of functions in the Human Resources Office including developing and administering a records management system and ensuring compliance with applicable laws, rules, and regulations; reviews and processes Personnel Action For ms. • Represents the Human Resources Office to other City departments, elected officials, and outside agencies; explains and interprets related programs, policies, and activities; negotiates and resolves significant and controversial issues.
• Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations in the field of human resources administration. • Monitors changes in laws, regulations, and technology that may affect City or human resources operations; implements policy and procedural changes as required. • Participates in the development and implementation of policies and procedures to ensure compliance with applicable Federal and State laws and regulations. • May provide supervision to lower-level administrative support staff. • Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, project management, and supervision of staff. • Principles, practices, and techniques of human resources in a public agency setting, including recruitment and selection, equal employment opportunity, and affirmative action; job analysis and classification; compensation analysis and administration; benef its administration, workers’ compensation; employee and labor relations, including negotiations and the interpretation of laws, regulations, policies, and procedures. • Risk Management.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Basic principles and practices of budget administration.

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• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Evaluate and recommend improvements in operations, procedures, policies, or methods. • Think critically and develop long term strategies.
• Plan, organize, and carry out assignments from management staff with minimal direction. • Conduct complex research projects on a wide variety of human resources topics, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affecting employee relations. • Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Effectively represent the assigned function and the City in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.
• Maintain accurate files and records.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Effectively handle and mediate conflict resolution.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

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Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s Degree in human resources management, business or public administration, or a related field and five (5) years of professional experience in human resources administration.

Experience in a public agency is desirable.

Licenses and Certifications

• None

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

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IT Manager

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IT MANAGER

FLSA: EXEMPT

DEFINITION

Under general direction, plans, organizes, oversees, and coordinates a wide range of projects in support of Information Technology (IT) solutions and infrastructure. Evaluates, purchases, implements, and maintains the latest technology to ensure City services are provided as efficiently as possible. This position is responsible for the development of systems documentation, user training, and the information technology budget. The IT Manager will plan, manage, and maintain the City’s databases, website, and other specialized applications, and will provide supervision to all IT employees and/or contract staff. Provides highly complex and responsible support to the Administrative Services Director in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Administrative Services Director. Exercises direct and general supervision over IT professional, technical, and contract support staff.

CLASS CHARACTERISTICS

This is a management classification that manages the information technology activities and functions for the City. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. The incumbent organizes and oversees day-to-day activities and is responsible for providing professional-level support to the Administrative Services Director as project manager for projects identified in the IT Strategic Plans. Successful performance of the work requires an extensive professional background in information technology, telecommunications plans, software conversion support, as well as skill in coordinating departmental work performed by both City staff and contract support staff.

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IT Manager

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• Develops, plans, and manages all aspects of information technology (IT) for the City; recommends goals and objectives; directs the planning, use, and implementation of technical and system resources.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the Information Technology Division; recommends and administers policies and procedures.
• Conceptualizes, implements, and delivers multiple projects on time and within budget, recommends strategic and tactical plans for the effective and efficient utilization of various information technologies; prepares and monitors the Departmental budget based upon these plans.
• Acts as the City's Information Security Officer to ensure and audit the protection and integrity of the City's data; provides 24/7/365 support for Police, Utilities, and the City's Emergency Operations Center.
• Sets policies to ensure the integrity and privacy of data and the security of all systems; audits systems and the City’s users and permissions; checks various alerts and alarms safeguarding technology systems
• Consults with the City Manager, department, and divisional directors on IT issues and opportunities.
• Develops project plans to define the objectives, deliverables, approach, risk, resources, estimated budget and timeline for major IT projects.
• Monitors changes in regulations and technology that may affect operations; analyzes and makes recommendations for refining business processes when technology can be of assistance.
• Ensures development and maintenance of technical and project documentation for all major City hardware and software.
• Delivers and coordinates standard and customized training to City employees. • Reviews, evaluates, implements, and maintains City databases; supports and troubleshoots database problems in cooperation with database software vendors. • Writes reports, queries, and stored procedures as necessary. • Purchases IT infrastructure, software, and solutions, and determines cost of implementing solutions.
• Assists in the management of the contracted IT services for help desk, desktop support, 24/7 monitoring, and the maintenance and operation of the City’s wide area network, and hardware and software inventory.
• Participates in and ensures the accurate backup and recovery of all City data. • Manages and maintains multiple hardware and software vendor relationships. • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology; researches emerging products and enhancements and their applicability to City needs.
• Performs other duties as assigned.

QUALIFICATIONS

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IT Manager

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Knowledge of:

• Information technology and telecommunications systems, policies and procedures, including computer networks, mini-computers, telecommunications, electronic office automation systems, telephony, radio, microwave and satellite backbone systems, voice mail, l ong- distance carrier services, cell phones, pagers, wireless data communications and fiber optic infrastructure.
• Administrative principles and practices, including goal setting, program and project development, implementation, and evaluation.
• Terminology, methods, techniques and practices of the operation and maintenance of network and personal computer hardware and software.
• Principles and practices of employee supervision, either directly or through subordinate levels of supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned division. • Knowledge and support experience for local area networks (LAN) and wide area networks (WAN), as well as emerging technologies including Cloud based networks • Principles and practices of contract administration and evaluation. • Recent and on-going developments, current literature, and sources of information related to information technology, activities, and projects.
• Practices of researching information technology solutions and/or issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports.
• Methods and techniques of effective technical report preparation and presentation. • Modern office practices, methods, and computer equipment and applications. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational and regulatory organizations, and with contractors, and the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Knowledge and experience with California Law Enforcement Telecommunication System (CLETS) and Department of Justice (DOJ) requirements.
• Working knowledge of security, networking, backup, data management. technology acquisition, and database concepts, practices, and procedures.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures. • Manage and monitor complex projects, on-time and within budget.

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IT Manager

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• Evaluate and develop improvements in operations, procedures, policies, or methods. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize and present administrative and technical information and data in an effective manner.
• Interpret, explain, and ensure compliance with City policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Provide innovative, effective, and efficient IT solutions. • Perform regular updates and or upgrades to IT system and servers. • Ability to analyze, design and implement new hardware and software systems • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing, using technical language appropriate to the audience being addressed. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s degree in computer science, information technology, applied technology, or related field, and five (5) years of progressively responsible information technology experience, preferably in local government, including at least one (1) year with project management and supervisory experience.

Licenses and Certifications

• Possession of, or ability to obtain a valid California Driver’s License by time of appointment.

Physical Demands

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speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas or worksites throughout the city will be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

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IT Specialist

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IT SPECIALIST

FLSA: NON-EXEMPT

DEFINITION

Under general direction, performs a variety of technical duties in the implementation, operation, maintenance, and ongoing use of the City’s infrastructure; provides computer software, hardware and phone problem resolutions to City staff through the computer help desk. Identifies, diagnoses, and resolves basic to intermediate level problems for users of City owned computer software applications and hardware, the city communications network, and the internet. Acts as a point of contact for technology related problem resolution and p erforms other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction and supervision from the IT Manager .

CLASS CHARACTERISTICS

This is a technical classification that is fully competent to perform a variety of technology -related responsible duties to assist in the support of the City’s IT infrastructure and staff help desk requests.

• Provides users with support and problem resolution on a variety of hardware and software issues related to computers, cell phones, phone system, peripherals, 3rd party websites, cellular equipment, and other city-owned technology devices. • Diagnoses and resolves network or local printer problems, computer hardware problems, e - mail, Internet, firewall issues, and local-area network access problems. • Responds and triages user inquiries and problems with technology products and services ; creates new processes for the City’s digital filing system and works with employees to improve IT related workflows and functions.
• Receives and logs into help desk to answer questions and resolves problems received from City computer users.

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IT Specialist

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• Tests new or upgraded hardware and software for compatibility with existing standards. • Sets up and configures end-user computer hardware, software, and peripherals. • Monitors help desk ticket information and provide reports on status. • Provides hands on training on the use of computer, peripheral, and communications hardware and software.
• Coordinates timely response to staff questions and issues related to technology, software, printers, etc.
• Assists in the install of local area network cabling systems and equipment such as network interface cards, hubs, and switches.
• Performs and maintains hardware inventories ; organizes equipment, parts, and accessories delivered to the IT department; communicates requests for orders and assists with destruction requests.
• Assist IT Manager during network and computer set-ups and as needed. • Participates in the implementation of goals, objectives, policies, and priorities for the Information Technology Division
• Serves as an interface between the end user and the City's information technology staff; receives and logs user requests for service and problem notification; prioritizes requests, resolves problems or distributes to appropriate information technology staff for response; tracks status to ensure timely response; facilitates escalation as necessary. • Installs, configures, or upgrades in house or vendor software, hardware, peripherals, network copiers and printers; troubleshoots hardware and software related problems. • Works with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
• Provides on-call assistance for computer systems support ; provides training of new City employees setting up user workspaces to their preference. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Terminology, methods, techniques and practices of the operation and maintenance of network and personal computer hardware and software.
• Modern office practices, methods, and computer equipment and applications. • Computer hardware systems and software applications.
• Computer applications related to the work, including word processing, internet, networks, database management, spreadsheet and graphic applications. • Techniques for providing a high level of customer service to City personnel, City officials, government agencies and businesses in person, over the telephone, in writing and via email. • Network technology, data storage systems, and other peripheral equipment. • Basic organization and function of public agencies.
• Records management and filing principles and practices.

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IT Specialist

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• Policies, procedures, regulations and processes related to the Information Technology Division.
• Organization and time management skills.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Knowledge and experience with California Law Enforcement Telecommunication System (CLETS) and Department of Justice (DOJ) requirements.
• Working knowledge of security, networking, backup, data management,, and database concepts, practices, and procedures.

Ability to :

• Implement goals, objectives, and practices for providing effective and efficient services. • Train City staff in work procedures.
• Comply with City policies and procedures, complex laws, codes, regulations, and ordinances. • Provide innovative, effective, and efficient IT solutions. • Perform regular updates and or upgrades to IT system and servers. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing, using technical language appropriate to the audience being addressed. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Operate, identify, troubleshoot and resolve a wide range of computer and phone related problems for users effectively and efficiently.
• Communicate effectively, both verbally and written, with customers, co -workers, and vendors in a courteous and professional manner.
• Establish effective, professional working relationships with clients and co -workers. • Perform research and analysis necessary to develop and make appropriate written and/or oral recommendations for hardware/software configurations and for interfacing with other computer information systems.
• Deliver technical customer support over the phone and in person. • Make the distinction between level one and level two problems. • Read and understand technical information.
• Work occasional overtime.
• Meet physical requirements necessary to safely and effectively perform required duties.

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IT Specialist

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Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, supplemented by college-level coursework in computer science, information technology or a related field, and two (2) years of technical end -user support and customer service experience, as well as experience installing/repairing/maintaining computer and networking systems or, an equivalent combination of education and experience.

An Associate’s Degree in computer science or information technology is desirable.

Licenses and Certifications

• None

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telepho ne. This is primarily a sedentary office classification although standing in work areas and walking between work areas or worksites throughout the city will be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers o pen and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

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MAINTENANCE WORKER I

MAINTENANCE WORKER II

LEAD MAINTENANCE WORKER

FLSA: NON-EXEMPT

DEFINITION

Under direct or general supervision, performs a variety of work in the construction, modification, maintenance, beautification, and repair of City infrastructure, including streets, traffic controls and structures, storm drains, parks, landscapes, the City pier, beaches, and facilities . Provides assistance with set -up and removal of equipment and facilities at special events and uses and operates a variety of manual and power tools and light to heavy power driven equipment .

SUPERVISION RECEIVED AND EXERCISED

Receives direct or general supervision from an assigned Lead Maintenance Worker or Maintenance Supervisor. Maintenance Worker I/II exercises no direct supervision over staff. The Lead Maintenance Worker has responsibility to regularly lead a crew in main tenance projects and exercises technical and functional supervision over lower -level maintenance staff.

CLASS CHARACTERISTICS

Maintenance Worker I: This is the entry-level class in the public works maintenance series.

Initially under close supervision, incumbents with basic maintenance experience learn City infrastructure, systems, and facilities, use of tools and equipment, and a wide variety of pra ctices and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Positions at this level usually perform most of the duties required of the positions at the II level, but are not expected to func tion at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Since this class is often used as a training class, employees may have only limited or no directly related work experience.

Maintenance Worker II: This is the full journey-level class in the public works maintenance series that performs the full range of duties required to ensure that City infrastructure, systems, and Council Agenda 12-2-2025 12.A-155
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facilities to which assigned, are maintained in a safe and effective working condition and provide the highest level of safety for public use. Responsibilities include inspecting and attending to assigned areas in a timely manner, and performing a wide va riety of tasks in the maintenance and repair of assigned facilities and systems. Positions at this level are distinguished from the I level by the performance of the full range of duties as assigned, working independently and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Lead Maintenance Worke r in that the latter has responsibility to supervise Maintenance Workers including organizing, assigning, supervising, and reviewing the work of assigned staff involved in the maintenance of streets, traffic controls and structures, storm drains, parks, la ndscapes, the City pier, beaches, and facilities.

Positions in the Maintenance Worker class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, experience, lic enses, and certifications which meet the qualifications for and after demonstrating the ability to perform the work of the higher - level class. When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.

Lead Maintenance Worker: This is the advanced journey -level class in the public works maintenance series that performs the full range of duties required to ensure that City infrastructure, systems, and facilities to which assigned, are maintained in a safe and effective working condition and provide the highest level of safety for public use. Responsibilities include overseeing and supervising Maintenance Workers and organizing, assigning, supervising, and reviewing the work of assigned staff involved in the maintenance of streets, traffic controls and structures, storm drains, parks, landscapes, the City pier, beaches, and facilities. The Lead Maintenance Worker also performs all duties required of a Maintenance Worker II, including inspecting and attending to assigned areas in a timely manner, and performing a wide variety of tasks in the maintenance and repair of assigned facilities and systems. Positions at this le vel perform the full range of duties as assigned, working independently and exercising judgment and initiative.

When performing the street maintenance:

• Performs construction, cleaning, maintenance, and repair activities of City streets and roadways, pier, and beaches to ensure safe and efficient access for the public, including alleys, sidewalks, storm drains, curbs and gutters, and beach access stairways.

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• Assists in asphalt maintenance; demolishes and prepares areas to be resurfaced; applies appropriate materials to the surface and cleans up areas. • Participates in the sealing of cracks ; cleans and prepares surfaces with the appropriate equipment and applies crack sealing material and applicable chemicals to the surface. • Participates in concrete maintenance; attends to trip hazards, demolis hes and removes concrete, and form s, pours, and finishes sidewalks, handicap ramps, curbs, and gutters. • Provides installation, maintenance, and repair of traffic signs ; creates signs and installs sign posts and signs in accordance with Federal, State, and City codes; trims vegetation around signs.
• Performs various beach and pier maintenance functions; cleans, rakes, sanitizes, and removes deceased marine life; repairs and/or replaces lifeguard towers, steps, rails, landings, and supports.
• Inspects City premises for graffiti vandalism and uses appropriate chemicals and high - pressure equipment to remove graffiti.
• Performs legend painting and striping of City streets and parking lots using appropriate materials.
• Installs street barricades and cones and controls traffic around work sites and special events to ensure safe conditions for the general public and City workers. • Performs a variety of weed abatement duties to eliminate hazards to vehicles and pedestrians as necessary.

When performing the parks maintenance:

• Performs construction, maintenance, and repair activities of City parks to ensure safe and efficient access for the public ; performs work on park facilities and buildings, sports fields, open spaces, recreation trails, landscapes, playgrounds and equipment, irrigation systems and controllers, rodent control, and weed abatement.
• Performs turf maintenance duties ; provides watering, mowing, weeding, trimming, aerating, renovating, and fertilizing turf.
• Performs shrub and flower bed maintenance ; plants, waters, fertilizes, and maintains landscaped areas such as bushes, trees, flowers, and shrubs; performs weed abatement using a chemical sprayer.
• Trims and prunes bushes, trees, and shrubs to provide clearance of sidewalks and signs, as well as to ensure the continued health of the bush, tree, or shrub. • Performs tree trimming and removal services ; prunes branches, grinds tree stumps to ground level, and removes trees safely and efficiently; removes fallen trees, stumps, fallen limbs, and related debris resulting from storm damage and general conditions. • Performs a variety of duties in the maintenance and repair of the irrigation system; changes and adjust sprinkler heads; maintains controllers; designs modifications to and performs irrigation system installation and maintenance projects. • Maintains playground equipment, picnic tables, barbecue pits, public address equipment, and related parks equipment and facilities; installs and repairs playground equipment, fences, Council Agenda 12-2-2025 12.A-157
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trail fences, and related parks equipment and facilities; inspects playgrounds for hazardous objects to ensure the safety of the public.
• Performs pest control measures; measures, mixes, and applies chemicals to trees, shrubs, grass, and flowers to control weeds, insects, and plant diseases. • Paints park buildings and other facilities; removes graffiti in parks and in other areas. • Rakes leaves and clears debris from walks, fields, and other facilities; picks up trash. • Cleans and maintains restrooms; stocks restrooms with necessary supplies; repairs toilets, urinals, and faucets.

When performing the facilities maintenance:

• Performs routine maintenance and alterations on City buildings and facilities; identifies and evaluates construction-related problems; repairs and/or renovates structures; installs and repairs ceiling tiles, floor tiles, linoleum, and/or carpet; hangs door s; repairs sheet rock; repairs and patches roofs and paints or stains as necessary; performs other related tasks. • Performs installation and repairs on plumbing lines and fixtures; replaces broken pipes, cleans plugged drains, replaces washers and gaskets, replaces faucets and valves, cleans grease traps, and flushes sewer lines; installs, maintains, and repairs drains , water lines, hot water heaters, and garbage disposals.
• Performs basic maintenance on City electrical systems; repairs and replaces light bulbs and electrical fixtures; troubleshoots, repairs, and runs circuits; identifies circuits and calculates circuit loads; tests voltages, ohms, grounds, neutral, and common wires. • Repairs block/brick structures, replaces grout and repairs cracks; patches cement, constructs forms, and pours concrete for small jobs such as walkways or slab repair. • Sets up rooms and equipment for classes, parties, conferences, meetings, and other functions; moves and arranges furniture.
• Performs general custodial work, including cleaning and sanitizing restroom facilities and fixtures, sweeping, vacuuming, moping, waxing, striping, and polishing floors and carpets, dusting and polishing furniture, woodwork, fixtures, and equipment, washin g windows, mirrors, and walls and cleaning furniture and counter tops; empties, cleans, and sanitizes waste and recycle bins.

When performing as lead maintenance:

• Leads, plans, and participates in the work of staff responsible for a variety of maintenance activities within an assigned division of the Public Works Department. • Plans, directs, and participates in drafting preventive maintenance programs within an assigned division.
• Supervises the use and operation of public works maintenance equipment and vehicles; operates equipment and vehicles as needed and as assigned. • Trains assigned employees in their areas of work in public works maintenance methods, techniques and in the set up and use of equipment.

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• Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications. • Assists with departmental coordination and with communications involving vendors, contractors, and other project personnel; helps facilitate information sharing among police, fire, recreation, and vendors for special events.
• Ensures the adherence to safe work practices and procedures. • Accurately assess es and evaluates work and maintenance service requests. • Assists Supervisor in the trouble shooting of public work projects and work requests. • Maintains accurate records on installations and replacements; maintain s inventory of supplies.
• Responds to public inquiries in a courteous manner; provide s information within area of assignment; resolves complaints in an efficient and timely manner. • Identifies opportunities for improving service delivery methods and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Basic computer skills including the ability to produce and maintain documents in Microsoft Office, look up and order supplies on-line; and enter and complete work orders.

When performing all assignments:

• Inspects assigned City infrastructure for safety issues, structural integrity, and possible future work projects and programs, and appropriately marks areas that need to be repaired. • Operates and maintains specialized vehicles and a variety of light, medium, and heavy equipment related to the construction, maintenance, and repair of construction systems and facilities.
• Operates a variety of hand and power tools and equipment related to work assignment as instructed.
• Observes safe work methods and makes appropriate use of related safety equipment as required.
• Maintains public facilities, shop and garage areas, storage sites, and other work areas in a clean and orderly condition, including securing equipment at the close of the workday. • Conducts traffic control when working in high traffic areas of the City . • Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. • Maintains accurate logs and records of work performed and materials and equipment used. • Responds to after-hours emergencies.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

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• Basic principles, practices, tools, and materials as they relate to the maintenance and repair of infrastructure, facilities, systems, and appurtenances similar to those in a municipal environment.
• Basic mathematics.
• Safe driving rules and practices.
• Basic computer software related to work.
• English usage, spelling, vocabulary, grammar, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Maintenance Worker II, in addition to the above:

• Maintenance principles, practices, tools, and materials for maintaining and repairing streets and roadways, as well as parks and facilities.
• Traffic control procedures and traffic sign regulations. • The operation and minor maintenance of a variety of hand and power tools, vehicles, and light to heavy power equipment.
• Operational characteristics of specialized construction maintenance and repair equipment. • Occupational hazards and safety equipment and practices related to the work, including the handling of hazardous chemicals.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Lead Maintenance Worker, in addition to the above:

• Knowledge of principles and practices of effective supervision.

Ability to:

• Perform basic construction, modification, maintenance, and repair work. • Troubleshoot maintenance problems and determine materials and supplies required for repair.
• Make accurate arithmetic calculations.
• Safely and effectively use and operate hand tools, mechanical equipment, power tools, and light to heavy equipment required for the work.
• Perform routine equipment maintenance.
• Maintain accurate logs, records, and basic written records of work performed. • Understand and follow oral and written instructions.
• Organize own work, set priorities, and meet critical time deadlines. • Use English effectively to communicate in person, over the telephone, and in writing. • Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

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Maintenance Worker II, in addition to the above:

• Perform construction, modification, maintenance and repair work on streets and roadways, as well as parks and facilities.
• Perform assigned maintenance and repair duties with accuracy, speed, and minimal supervision.
• Operate specialized construction maintenance and repair equipment. • Interpret and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
• Set up and operate traffic area construction zones, including cones, barricades, and flagging. • Read, interpret, and apply technical information from manuals, drawings, specifications, layouts, blueprints, and schematics.
• Follow department policies and procedures related to assigned duties. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Lead Maintenance Worker, in addition to the above:

• Communicate effectively, both oral and in written form. • Effectively supervise subordinate staff.
• Establish and maintain effective working relationships. • Organize time, staff and materials to meet deadlines. • Identify problems, research and analyze relevant information, develop and present recommendations, and justification for solution.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED required for all levels.

Maintenance Worker I: One (1) year of general maintenance experience related to the area of assignment is desirable.

Maintenance Worker II: Two (2) years of experience in public works maintenance or repair related to the area of assignment.

Lead Maintenance Worker: Minimum of two (2) years of experience as a City of Pismo Beach Maintenance Worker II or a minimum of one (1) year of lead maintenance or supervisory experience in public agency public works division.

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Licenses and Certifications

Maintenance Worker I:
• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Maintenance Worker II:
• Possession of a valid class B California Driver’s License by time of appointment.

Lead Maintenance Worker:
• Possession of a valid class B California Driver’s License by time of appointment.

Physical Demands

Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work, to work in confined spaces and around machines, to climb and descend ladders, to operate varied hand and power tools and construction equi pment, and to operate a motor vehicle and heavy equipment and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork req uiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above -mentioned tools and equipment.

Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 100 pounds, or heavier weights with the use of proper equipment .

Environmental Elements

Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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MANAGEMENT ANALYST

SENIOR MANAGEMENT ANALYST

FLSA: EXEMPT

DEFINITION

Under general direction, performs a wide variety of assignments and analysis activities related to projects that require experience in government administration, as well as the ability to effectively interact with the general public. Handles confidential materials and complex citizen and employee relations, acts as the first point of contact for the Department Head to resolve issues and concerns, and assists in the development and recommendation of policies, procedure, and budgets. Responsible for Citywide publications, contract management, developing requests for proposal and staff reports including research and presentations. May support confidential initiatives involving internal operations, employee services, and public-facing communications.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned Department Head or division manager. May exercise technical or functional direction to other staff members.

CLASS CHARACTERISTICS

Incumbents of this professional series perform increasingly difficult and complex administrative analysis tasks, conduct management studies, and coordinate complex, confidential and sensitive projects, using good judgment and tact, working with latitude fo r independent decision making and in recommending policy and solutions to problems. A distinguishing characteristic between the Management Analyst and the Senior Management Analyst is a combination of the scope, significance, and independence of the work performed and the level at which they are performing.

Management Analyst is an entry-level mid-management classification city-wide. Incumbents are required to be resourceful, work independently with minimal instruction, while learning and performing the functions of the position. Final work product is expected to be at a professional level.

Senior Management Analyst is the journey-level classification in the Management Analyst series. Incumbents in the Senior Management Analyst classification are given a great deal of Council Agenda 12-2-2025 12.A-163
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latitude for independent decision making. The Senior Management Analyst independently acts as the resident expert for Citywide projects, is responsible for major projects at the Citywide level and may be assigned as needed to complete analytical-level projects for other City departments on a temporary basis.

• Confers with managers, supervisors and employees to understand needs and problems; reviews laws, policies, procedures and rules to determine limitations and flexibility; and develops and recommends management systems, programs and procedures to effectively enhance City operations.
• Researches, analyzes, prepares and submits recommendations to managers and supervisors concerning technical matters; provides relevant investigative, factual, and analytical information as needed.
• Serves as fiscal liaison for assigned department, including processing and approving invoices, reconciling transactions and budget balances, budget development, and completing complex financial assignments and projects.
• Plans, organizes and manages daily workload and long-term projects to meet target dates; develops comprehensive project management plans specifying method, deliverables, timelines, measures of success, and staffing and resources required for accomplishing each phase; provides updates to management regarding project status. • Develops standardized measures of performance for major processes. Makes recommendations on process changes based on measures.
• Coordinate, prepare, and conduct marketing, public relations, and outreach programs; prepare marketing material including brochures, posters, articles, advertisements, flyers, schedules of events, and pamphlets, educate the public on assigned programs. • Assists in preparation of bid proposals, requests for proposals and other documents for special projects and programs.
• Prepares and presents staff reports for City Council and other meetings as needed. • Coordinates and monitors special grant funded projects within assigned area of responsibility; performs a variety of grant administration activities. • Assists in preparation and administration of contracts for projects and programs including determining funding sources, coordinating activities, preparing for audits, and tracking expenditures.
• Plans, coordinates, and evaluates activities associated with assigned contracts; participates in research and evaluation of proposed contractual obligations and agreements; assist s in contract administration; monitors compliance with applicable contractual agreements. • Serves as a professional resource for Department Director and provides assistance as needed on special projects.

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• Represents the department in meetings, hearings, conferences and workshops; makes presentations to a variety of audiences and groups; may serve on a variety of committees or teams related to City-wide issues.
• Plans, organizes and reviews the work of technical support staff on a day -to-day basis; provides training and policy guidance and interpretation to staff. • Supports activities within assigned Department; develops statistical reports and information for City; publishes on City website.
• Oversees the implementation and monitoring of a variety of legal and administrative regulations.
• Develops and implements various employee training programs as needed. • Has a working knowledge and understanding of City policies, procedures and regulations. • Reviews and processes contracts, and other legal agreements for the City • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Principles and procedures of budgetary systems including fiscal tracking and reporting. • Principles and practices of office administration, workflow practices and procedures. • Computer applications related to the work, including word processing, spreadsheet, website and database applications.
• Statistical and financial analysis and records management principles and practices. • Techniques for effectively representing the City in contacts with government, business and professional organizations, the public, and employees.
• Techniques for providing high level customer service to City staff, in person, and over the telephone.
• Practices for gathering, compiling and summarizing fiscal and program information from a variety of internal and external sources.
• Basic to advanced project management, budgeting, and supervisory techniques. • Standard office practices and procedures, including record management.

Ability to:

• Perform statistical research and analysis.
• Apply principles of logic and scientific methods to define problems involving concrete and abstract variables.
• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Plan, organize, and carry out assignments from management staff with minimal direction.

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• Train staff in work procedures and assigned projects. • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Evaluate and recommend improvements in operations, procedures, policies, or methods. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs (including crime analysis programs and databases). • Understand and follow oral and written instructions.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Use English effectively to communicate in person, over the telephone, and in writing; make effective presentations to the department, City, governing bodies and the public. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s Degree with major course work in public administration, business administration, statistics, or a related field.

Management Analyst: Three (3) years of professional administrative and analytical experience.

Senior Management Analyst: Five (5) years of professional administrative and analytical experience. Master’s Degree preferred.

Licenses and Certifications

• None

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Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and may be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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Management Services Director

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MANAGEMENT SERVICES

DIRECTOR

FLSA: EXEMPT

DEFINITION

Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the City Manager’s Office including city-wide services of customer service, public outreach efforts, public information including disaster communication and social media, records management, City Clerk functions, personnel , and risk management. Coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental and regulatory agencies and various public and private groups. Provides highly responsible and complex professional assistance to the City Manager in areas of expertise .

SUPERVISION RECEIVED AND EXERCISED

Receives administrative direction from the City Manager. The work provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines.

Exercises general direction and supervision over management, supervisory, professional, technical, and administrative support staff through subordinate levels of supervision .

CLASS CHARACTERISTICS

This is a department head classification class that oversees, directs, and participates in all activities of the City Manager’s Office, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class is appointed by the City Manager and provides assistance to the City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goal s and objectives within general policy guidelines.

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• Assumes full management responsibility for all City Manager’s Office programs, services, and activities, including customer service, public outreach efforts, public information including disaster communication, and social media, records management, City Clerk functions, personnel, and risk management.
• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels.
• Plans, directs, and coordinates the City Manager’s Office work plan; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures. • Manages and participates in the development and administration of the department’s annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
• Selects, trains, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees on performance issues; implements discipline and termination procedures; responds to staff questions and concerns. • Contributes to the overall quality of the department’s service by developing, reviewing, and implementing policies and procedures to meet legal requirements and City needs; continuously monitors and evaluates the efficiency and effectiveness of service del ivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
• Plans, manages, and oversees the daily functions, operations, and activities of several human resources programs, including recruitment and selection, job analysis and classification, compensation, employee training and development, benefits administration, workers’ compensation, and labor and employee relations.
• Represents the City Manager’s Office to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.
• Develops, manages, and oversees sound recruitment, testing, and selection processes, including evaluating recruitment materials and sources, administering all phases of the examination process, and assisting hiring departments with the employee selection p rocess; develops and implements background investigative policies and procedures and oversees and conducts background investigations; ensures equal employment opportunity and affirmative action for all candidates.

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• Manages job analysis and classification studies of new and existing positions; designs and writes new and modifies existing classification specifications as appropriate; conducts compensation studies for new and existing positions as well as periodically, determines appropriate internal and external comparators, makes recommendations, and participates in the development, implementation, and administration of compensation strategies and programs, and classification plans; responds to external compensation surveys. • Manages the administration of the City’s multi-tiered employee benefits programs, including plans such as retirement, health, life, dental, vision, long-term disability, employee assistance program, Consolidated Omnibus Budget Reconciliation Act (COBRA), and leave of absence programs; acts as liaison to various third-party benefits administrators and health carriers; schedules and conducts new employee orientations; conducts City-wide open enrollment for benefits; prepares open enrollment benefit materials and literature. • Oversees the City’s training activities, including Occupational Health and Safety Administration (OSHA) compliance, safety, and staff development; identifies training needs and ensures that the City’s needs and expectations are addressed. • Oversees the City’s risk management functions, including management of the liability claims program; confer with legal staff regarding legal aspects of potential liability on claims litigation; consults with City departments and provides recommendations on risk management problems; maintains and analyzes cost and loss histories; chairs the Citywide Safety Committee; ensures that City contracts, leases and purchase documents are reviewed for proper hold-harmless clauses, insurance provisions and other conditions that could cause loss or exposure to loss..
• Oversees the workers’ compensation claims management function including: processes insurance claims submitted; monitors accepted claims prior to closure; provides information to claimants, attorneys, and workers’ compensation carrier; assists employees in resolving issues related to workers’ compensation, safety, and health; attends hearings and legal proceedings; maintains accurate databases; prepares reports, policies, procedures, and other related documentation.
• Manages and participates in employee relations activities; provides advice and counsel to department directors, managers, supervisors, and employees in the interpretation of human resources laws, rules, regulations, policies, procedures, contract applicati ons, the administration of grievances, and compliance with Memorandum of Understanding (MOU); explains program provisions, procedures, and eligibility requirements; reviews performance evaluations for consistency and makes recommendations.
• Manages the functions and activities of the City Clerk’s Office, including election management, legislative functions, and records management. • Oversees a standard and consistent protocol for City customer service, public outreach efforts, public information, and social media.
• Works closely with management on issues that require resolution or contract clarification; conducts workplace investigations as needed; coaches managers and directors regarding the conduct of termination meetings and serves as witness to terminations; part icipates in the grievance process and attends grievance hearings.

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Management Services Director

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• Assists the City Manager with labor contract negotiations as directed; prepares labor relations documents and contract language; represents the City in meetings with bargaining units. • Administers and manages a variety of functions in the Human Resources Office including developing and administering a records management system and ensuring compliance with applicable laws, rules, and regulations; reviews and processes Personnel Action For ms. • Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate. • Participates in, and makes presentations to the City Council and a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of management services and other services as they relate to the area of assignment.
• Monitors changes in laws, regulations, and technology that may affect the City or departmental operations; implements policy and procedural changes as required. • Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the City Manager. • Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
• Public agency budget development, contract administration, City-wide administrative practices, and general principles of risk management related to the functions of the assigned area.
• Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration sufficient to perform the assigned functions. • Principles, practices, and techniques of human resources in a public agency setting, including recruitment and selection, equal employment opportunity, and affirmative action; job analysis and classification; compensation analysis and administration; benef its administration, workers’ compensation; employee and labor relations, including negotiations and the interpretation of laws, regulations, policies, and procedures. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Basic principles and practices of public outreach including effective use of social media. • Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.

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Management Services Director

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• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. • Provide administrative and professional leadership and direction for the department and the City.
• Prepare and administer budgets; allocate limited resources in a cost effective manner. • Plan, organize, direct, and coordinate the work of technical and administrative personnel; delegate authority and responsibility; select, motivate, and evaluate the work of staff and train staff in work procedures.
• Conduct complex research projects on a wide variety of topics, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affecting employee relations. • Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Effectively represent the assigned function and the City in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.
• Maintain accurate files and records.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

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Management Services Director

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Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s degree with major coursework in human resources management, business or public administration, or a related field and seven (7) years of increasingly responsible experience, including supervisory experience, preferably in municipal administration or in human reso urces and risk management administration. Experience in a public agency is desirable .

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-173
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Office Assistant I - Office Assistant II

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OFFICE ASSISTANT I

OFFICE ASSISTANT II

FLSA: NON-EXEMPT

DEFINITION

Under direct or general supervision, provides a variety of office support activities to an assigned City department. Performs word processing, data entry and organization, telephone and counter reception, receipt of payments, processing of invoices, record -keeping, report preparation, and filing. Communicates and provides information and assistance to the general public .

SUPERVISION RECEIVED AND EXERCISED

Receives direct or general supervision from assigned supervisory or management personnel.

Exercises no supervision of staff.

CLASS CHARACTERISTICS

Office Assistant I: This is the entry -level class in the office assistant series. Initially under close supervision, incumbents with some clerical experience perform basic administrative and office support duties, including document preparation, record -keeping, screening phone calls, visitors, and mail, and directing questions to the appropriate staff. As experience is gained, assignments become more varied and are performed with greater independence. Positions at this level usually perform most of the duties required of the positions at the II -level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Office Assistant II: This is the journey-level class in the office assistant series. Incumbents at this level are capable of performing the full range of routine and complex clerical and office support duties, including researching, compiling, and organizing information from vari ous sources.

Positions at this level are distinguished from the I -level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Administrative Assistant in that the latter performs more advanced Council Agenda 12-2-2025 12.A-174
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Office Assistant I - Office Assistant II

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technical and specialized administrative support duties requiring additional training and/or experience.

Positions in the office assistant class series are flexibly staffed and positions at the II -level are normally filled by advancement from the I -level requiring two (2) years of experience at the I - level and after gaining the knowledge, skill, and experienc e which meet the qualifications for and after demonstrating the ability to perform the work of the higher -level class. Advancement to the II-level is at the discretion of supervisory or management staff. When filled from the outside, the employee is required to have two (2) years of experience that allows the employee to meet the qualification standards for the II-level.

• Performs a wide variety of routine office administrative duties to support departmental operations, including filing, preparing records and basic reports, accounts receivable, cashiering duties, and parking meter collections.
• Processes passport, business tax certificate, and water utility account applications, permits, and/or licenses ; creates project files, updates department/City websites, and orders and maintains office and other related supplies.
• Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
• Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files. • Prepares, copies, collates, and distributes a variety of documents, including agendas, bid packages, contracts, informational packets, and specifications; ensures proper filing of copies in departmental or central files.
• Screens calls, visitors, and incoming mail; assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedure s, systems, rules, and precedents in response to inquiries and complaints from the public; enters/tracks public calls into appropriate computer databases; directs callers to appropriate City staff as necessary. • Composes, types, formats, and proofreads a variety of routine reports, letters, documents, flyers, brochures, calendars, and memoranda; types from rough drafts, verbal instructions, or transcribing machine recordings; checks drafts for punctuation, spellin g, and grammar; suggests corrections.
• Performs a variety of clerical accounting duties involved in financial record -keeping and reporting for assigned area, such as cashiering, accounts receivable, utility billing, parking meter revenue, and business licenses; maintains and verifies a variety of accounting records, logs, and files.

Council Agenda 12-2-2025 12.A-175
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Office Assistant I - Office Assistant II

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• Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares and distributes outgoing mail.
• Compiles information and data for administrative, statistical, and financial reports; checks data; prepares and assembles reports, manuals, articles, announcements, and other informational materials.
• Maintains and updates departmental record and financial systems; enters and updates information with departmental activity, inventory files, and report summaries; retrieves information from computer application systems as required. • Maintains calendars and makes meeting arrangements; schedules meetings between City staff and other groups or organizations; arranges for necessary set -up and materials to be available at meetings.
• Gathers, assembles, updates, and distributes a variety of department or City specific information, forms, records, and data as requested; supports online platforms and internal share sites; prepares and schedules posts as required.
• Monitors and orders office and other related supplies; receives vendor invoices; prepares request for payment for department head approval; coordinates office equipment maintenance.
• As assigned, arranges and coordinates meetings for boards, commissions, committees, and outside agencies; may prepare agendas, attend meetings, and take and transcribe minutes. • May assist with special departmental projects and programs as assigned. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications.
• Basic principles and practices of data collection and report preparation. • Basic accounting methods, procedures, and terminology. • Principles of business letter writing.
• Basic principles of record-keeping and cash handling. • English usage, spelling, vocabulary, grammar, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Perform responsible clerical support work with accuracy, speed, and minimal supervision. • Respond to and effectively prioritize multiple phone calls and other requests for service. • Learn, interpret, and apply administrative, City, and departmental policies and procedures. • Compose correspondence and reports independently or from brief instructions; maintain records and databases.

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Office Assistant I - Office Assistant II

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• Make accurate arithmetic computations.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Organize, maintain, and update office database and records systems. • File materials alphabetically, chronologically, and numerically. • Organize own work, set priorities, and meet critical time deadlines. • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Operate modern office equipment, including computer equipment and word -processing, database, financial, and spreadsheet application programs. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED.

Office Assistant I: Some clerical experience involving a high level of public contact or customer service.

Office Assistant II: Two (2) years of clerical experience involving a high level of public contact, or two (2) years of experience equivalent to Office Assistant I at the City of Pismo Beach.

Licenses and Certifications

• None

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is pri marily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Council Agenda 12-2-2025 12.A-177
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Office Assistant I - Office Assistant II

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Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-178
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Parking Enforcement Technician

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PARKING ENFORCEMENT

TECHNICIAN

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a variety of field and office work supporting the function and use of the City’s parking program , including repair and maintenance of meters and other applicable parking equipment. Position will patrol assigned areas to gain compliance with parking regulations. This position may train and oversee part -time parking staff as needed in the absence of the Parking Supervisor.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision and direction from the Parking Supervisor and Police Commander assigned to oversee the Parking Division. Exercises general supervision over part -time parking staff.

CLASS CHARACTERISTICS

This is a single position class within the Parking Enforcement division. Responsibilities include performance of skilled work in the installation, maintenance, repair, and testing of parking meters and other parking related equipment. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. Training for this position will be provided. Patrols assigned areas in order to gain compliance with parking regulations through verbal warnings, written warnings, and issuing o f citations. Checks parking payment equipment for proper operations and performs the more technical and complex tasks relative to assigned area of responsibility.

• Installs and maintains parking meters and other related parking equipment.

Council Agenda 12-2-2025 12.A-179
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Parking Enforcement Technician

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• Diagnoses mechanical, electronic, or programming problems and determines repair requirements.
• Responds tactfully to questions and comments from the general public. • Tests, disassembles, inspects, and assembles parking meters and other parking equipment. • Overhauls, adjusts, and programs meters; cleans parking meters both in field and shop. • Coordinates removal and installation of parking meters and parking regulatory signs with contractors, inspectors, and other City personnel
• Orders supplies and materials ; maintains and keeps records of all purchases and e quipment. • Conducts parking studies and prepares reports as required. • Implements goals, objectives, ordinances, regulations, policies, and priorities for parking enforcement programs; identifies resource needs; researches, recommends, and implements policies and procedures, including standard operating procedures. • Participates in the inspection, maintenance, and repair of all parking control equipment. • Personally performs parking enforcement duties, including writing and issuing notices of violations.
• Coordinates with the Parking Division Supervisor and City department representatives to determine City needs and requirements for contractual services; negotiates contracts and agreements; oversees technical consultants’ work products to ensure adherence t o City standards and legal provisions; ensures that deliverables are submitted on time and budget and that progress and payment requests are consistent with City policy and contract provisions.
• Provides administrative support to the Parking Supervisor, such as conducting research, performing special projects, developing reports, or compiling statistics. • Monitors changes in regulations and technology that may affect operations; provides recommendation for implementing policy and procedural changes after approval. • Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. • Provides customer service informing citizens of parking regulations and assisting citizens with completing transactions for paid parking.
• Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Procedures for planning, implementing, and maintaining a parking enforcement and revenue collection program.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures. • Principles and practices of contract administration and evaluation. • Principles and practices of public relations techniques. • Practices of researching planning and design issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • Methods and techniques of effective technical report preparation and presentation.

Council Agenda 12-2-2025 12.A-180
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Parking Enforcement Technician

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• Modern office practices, methods, and computer equipment and applications. • English usage, spelling, vocabulary, grammar, and punctuation. • Techniques for effectively dealing with individuals of various ages, various socio -economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Methods, materials, tools, and equipment used in parking meter repair. • Basic electronic components and equipment.
• Computer programs and systems.

Ability to:

• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• General Supervision, train, plan, organize, review, and evaluate the work of staff, contractors, and volunteers.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures.
• Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution.
• Prepare clear and concise reports, correspondence, and other written materials. • Make accurate business arithmetic and statistical computations. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Use hand tools, power tools, and equipment used in the installation, repair, and adjustment of parking meters.
• Use mechanical skills, have good finger dexterity and the ability to problem solve. • Establish and maintain effective working relationships with other employees, contractors, and the general public.
• Work independently.
• Maintain accurate work records, prepare reports, and follow oral and written instructions.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Council Agenda 12-2-2025 12.A-181
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Parking Enforcement Technician

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High School Diploma or GED, and parking enforcement experience with frequent public contact desirable. Two (2) years’ work experience involving mechanical/electronic repair activities, preferably in meter repair or closely related field.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Physical Demands

Primary functions may require maintaining physical condition necessary for sufficient mobility to work in an office setting and outside in the field; walk, stand, sit, for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist ; operate office equipment including use of computer keyboard; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to speak and hear to exchange information; ability to operate a vehicle to travel to various locations. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 65 pounds. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect City parking e nforcement sites, to operate a motor vehicle, and to visit various City meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.

Environmental Elements

Employees work partially in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to potentially hazardous physical substances.

Employees primarily work in the field and may occasionally be exposed to loud noise levels, hot and cold temperatures, inclement weather conditions, road hazards, loud noise levels, chemicals, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures and City codes.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-182
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Parking Operations Supervisor

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PARKING OPERATIONS SUPERVISOR

FLSA: NON-EXEMPT

DEFINITION

Under general direction, plans, schedules, assigns, reviews, and supervises the work of parking operations staff responsible for enforcing City parking regulations. Administers current and long- term planning activities for the assigned function, performs a variety of technical tasks and professional work relative to the assigned area of responsibility, and provides professional support to the Police Commander or designated staff assigned to oversee Parking Operations.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Police Commander or designated staff assigned to oversee Parking Operations. Exercises direct and general supervision over assigned parking staff, contractors, and volunteers.

CLASS CHARACTERISTICS

This is a supervisory classification that oversees all Parking Division operations and activities, including parking enforcement and revenue collection. Responsibilities include planning, organizing, supervising, reviewing, and evaluating the work of parking enforcement staff.

Performance of the work requires the use of considerable indep endence, initiative, and discretion within established guidelines.

• Supervises, assigns, plans and reviews the work of parking enforcement and revenue collection staff, evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; oversees selection and promotion. • Develops and implements goals, objectives, ordinances, regulations, policies, and priorities for parking enforcement programs; identifies resource needs; researches, recommends, and implements policies and procedures, including standard operating procedures. • Determines and recommends equipment, materials, and staffing needs for assigned projects and programs; participates in the development, administration, and oversight of Parking Council Agenda 12-2-2025 12.A-183
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Parking Operations Supervisor

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Operations Division budgets; prepares detailed cost estimates with appropriate justifications, as required.
• Develops, plans, supervises, implements, and evaluates parking enforcement and revenue collection program, activities, and/or systems; analyzes and changes fee structures as needed.
• Oversees and participates in the inspection, maintenance, and repair of all parking control equipment.
• Oversees and personally performs parking enforcement duties, including writing and issuing notices of violations.
• Coordinates with City department representatives to determine City needs and requirements for contractual services; negotiates contracts and agreements; oversees technical consultants’ work products to ensure adherence to City standards and legal provision s; ensures that deliverables are submitted on time and budget and that progress and payment requests are consistent with City policy and contract provisions. • Provides highly complex staff assistance to the Community Development Director; develops and reviews staff reports related to parking enforcement and revenue collection activities and services; presents reports to the Parking Advisory Board, commissions, and committees; performs a variety of public relations and outreach work related to assigned activities. • Develops, maintains, and reviews staff, financial, and statistical reports related to grants, program participation and analysis, expenditures, and revenues. • Provides administrative support to the Director, such as conducting research, performing special projects, developing reports, or compiling statistics. • Provides advisory support and acts as a liaison to City departments, commissions, citizen committees, community partners, and volunteers to facilitate the delivery of parking enforcement programs and services.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. • Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. • Principles and practices of program development and administration, including program implementation, review, and evaluation, and budget administration. • Procedures for planning, implementing, and maintaining a parking enforcement and revenue collection program.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures. • Principles and practices of contract administration and evaluation.

Council Agenda 12-2-2025 12.A-184
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Parking Operations Supervisor

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• Principles and practices of public relations techniques. • Practices of researching planning and design issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • Methods and techniques of effective technical report preparation and presentation. • Modern office practices, methods, and computer equipment and applications. • English usage, spelling, vocabulary, grammar, and punctuation. • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff, contractors, and volunteers.
• Develop, plan, coordinate, and implement a parking enforcement program. • Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures.
• Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution.
• Prepare clear and concise reports, correspondence, and other written materials. • Make accurate business arithmetic and statistical computations. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s Degree with major coursework in public or business administration or a related field and four (4) years of responsible experience in the operations of a public facility or service and/or field experience issuing parking citations, including one (1) year of supervisory experience.

Licenses and Certifications
Council Agenda 12-2-2025 12.A-185
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Parking Operations Supervisor

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• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect City parking enforcement sites, to operate a motor vehicle, and to visit various City meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Primary functions may require maintaining physical condition necessary for sufficient mobility to work in an office setting and outside in the field including walking, standing, sitting for prolonged periods of time; occasionally stooping, bending, kneeling, crouching, reaching, and twisting. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Employees primarily work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to potentially hazardous physical substances.

Employees partially work in the field and may be exposed to hot and cold temperatures, inclement weather conditions, road hazards, loud noise levels, chemicals, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures and City codes.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-186
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Parks Maintenance Supervisor

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PARKS MAINTENANCE SUPERVISOR

FLSA: NON-EXEMPT

DEFINITION

Under general management, organizes, coordinates, assigns, supervises, and reviews the work of a large crew or multiple crews engaged in the performance of a variety of unskilled, semi- skilled and skilled tasks in the construction, repair and maintenance of park and open space facilities, structures, and grounds.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Director of Public Works and Public Works Operations Manager. Regularly supervises, directs, and provides oversight to maintenance staff, contractors, and volunteers involved in parks operations and maintenance.

CLASS CHARACTERISTICS

This is a supervisory classification within the Public Works Department, responsible for overseeing the daily operations of maintenance staff. This position exercises significant independent judgment and discretion in interpreting and applying departmental policies and procedures to ensure efficient and compliant public works operations. Responsibilities include assigning and reviewing work, providing technical guidance and training, evaluating employee performance, and ensuring adherence to regulatory standards. The incumbent serves as a lead point of contact for operational decisions and staff direction in the absence or at the delegation of the Public Works Operations Manager. This position performs the most difficult and responsible types of duties assigned to classes within the Maintenance Worker series.

• Plans, prioritizes, and reviews the work of large crews or multiple crews assigned to a variety of unskilled, semi-skilled and skilled tasks in the construction, repair and maintenance of City park and open space facilities, structures, and grounds. • Develops, creates, and coordinates schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.

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Parks Maintenance Supervisor

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• Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. • Trains staff in work and safety procedures and in the operation and use of equipment and supplies; implements procedures and standards.
• Schedules and carries out park site inspections; evaluates work for performance standards, safety considerations and deficiencies, timeliness and inventory needs. • Develops work plans and determines resource requirements; procures equipment and materials as needed for jobs.
• Participates in long-term planning and implementation; sets and determines goals, objectives, policies, and procedures.
• Leads, participates in and assists with the coordination of major grounds maintenance, construction, modifications and repair projects.
• Participates in and contributes to departmental and City safety programs; ensures that safety rules and regulations are followed by subordinates.
• Resolves park user concerns; notifies employees, contractors, and Construction Inspectors as necessary.
• Coordinates, oversees, and inspects the work of contractors and vendors. • Prepares and maintains maintenance and inspection records. • Monitors expenditures, revenues, and budget allocations to determine appropriate resource allocations for projects and objectives.
• Participate in budget preparation and administration for assigned division. • Assists with staff reports for City Council and other meetings as needed. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Principles and practices of technical and functional supervision and training. • Park maintenance work procedures and practices.
• Materials and methods used in the design, maintenance, construction, and repair of parks grounds and parks structures.
• Safety practices, accident prevention techniques, and occupational hazards. • Methods for creating, maintaining, and meeting work schedules. • Plumbing, carpentry, electrical, welding, and structural methods and practices used in the maintenance of park facilities.
• Safe operation of power tools and equipment commonly used in the performance of park and open space maintenance and construction.
• Horticultural principles and practices.
• Modern irrigation systems, controllers, and components. • Park maintenance work procedures and practices.
• Maintenance and repair of small equipment and power and manual tools.

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• Materials and methods used in the design, construction, installation, maintenance, and repair of parks grounds and structures.
• Principles and practices of customer service.

Ability to:

• Provide technical and functional supervision and training. • Perform a variety of semi-skilled and skilled park maintenance duties. • Read and understand detailed plans and specifications. • Follow complex oral and written instructions.
• Prepare records and reports.
• Provide excellent customer service to the public and other City employees. • Establish and maintain and promote positive and effective working relationships with employees, other agencies and public.
• Communicate effectively, orally, and in writing.
• Demonstrate initiative and exercise good judgment in the performance of duties. • Work independently and as a team member; recognize and set priorities and meet deadlines. • Observe safety principles and work in a safe manner.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and five (5) years of experience performing parks, streets, or public works maintenance activities. Two years of experience that include administrative and supervisory responsibility.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Ability to obtain a Class B California Driver’s License with appropriate endorsements within twelve (12) months of employment or date of entry into the position. • Possession of or ability to obtain within twelve (12) months of entry into the position, both Class B (Landscape Maintenance) and Class C (Right of Way) Qualified Applicator Certifications issued by the State of California Department of Food and Agriculture for pest and weed control.

Physical Demands

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and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, ente r, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment.

Environmental Elements

The incumbent in this outdoor position works in all weather conditions, including wet, heat , and cold. The incumbent may be exposed to fumes, dust chemicals, and air contaminants. The nature of the work may also require the incumbent to climb ladders, use power and noise producing tools and equipment, drive motorized vehicles and work in heavy traffic conditions.

Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-190
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Permit Technician

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PERMIT TECHNICIAN

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a variety of routine to complex administrative and technical support duties related to the issuance of building, encroachment, engineering, plumbing, mechanical, and electrical permits and in support of related services and activities of the Community Development and Public Works Departments . Explains ordinances, requirements, and City codes, and department procedures to building contractors, consultants, architects, engineers, developers, and the general public pertaining to capital improvement projects, engineering, land development and improvement, permit requests, and concerns .

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Manager of their assigned Department. Exercises no direct supervision of staff.

CLASS CHARACTERISTICS

This is a technical classification that is fully competent to perform a variety of responsible duties to assist in the provision of City services for the public. Incumbents with well -developed office support skills are expected to learn technical and speciali zed rules, regulations, policies, procedures, and activities related to the assigned Department and to apply them independently.

This class is distinguished from other office support classes by the performance of difficult, technical, and specialized d uties that require application of a larger base of technical knowledge and skill in addition to standard office support skills. Provides training and general oversight for part-time staff.

When performing within the Community Development Department:
• Conducts building and land use permit processing; reviews permit applications and supporting documents for completeness and compliance with legal standards and City Council Agenda 12-2-2025 12.A-191
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requirements; calculates fees and credits; issues building, plumbing, mechanical, and electrical permits following established guidelines.
• Completes planning and building review approval process on plans to ensure code compliance; resolves moderately complex issues of compliance; reviews and approves plans and accompanying documents on over -the-counter permits for routine or less complex projects; coordinates final inspections, utility clearances, and certificate of occupancy releases; coordinates plan check process for commercial and residential projects and files or routes information to appropriate City personnel.
• Provides appropriate information and support regarding building codes/ordinances, procedures, and requirements to the public including homeowners, developers, contractors, engineers, and architects, in person and over the counter and telephone . • Notifies applicants when plans or permits are ready for delivery or issuance; provides status updates.
• Performs a wide variety of routine to complex administrative duties in support of the Community Development Department; distributes reports internally and to various governmental offices; organizes and assembles documents; files and catalogues maps, photos, and documents; verifies accuracy of information; researches discrepancies and records information.
• Monitors and coordinates office paperwork and activities, including preparing inspection schedules, preparing and maintaining purchase orders, maintaining inventory of supplies, answering phones, printing flyers, and conducting a variety of special project s of an administrative nature.
• Applies departmental policies and procedures in determining completeness of applications, records, and reports; provides information and forms to the public; processes appropriate information.
• Compiles information and data for statistical and financial reports, including revenue and expenditure information; maintains a variety of statistical records; checks and tabulates statistical data.
• Contacts the public and outside agencies in acquiring and providing information and making referrals.
• Operates standard office equipment, including job -related computer hardware and software applications, facsimile equipment, and multi-line telephones. • Performs related duties as required.

When performing within the Public Works Department:
• Assist the public at the front counter; issue permit applications, answer questions, and provide information to the public regarding the application process, necessary permits and municipal code compliance of proposed projects.
• Receive and complete preliminary review of land development and right of way encroachment permit applications, parcel and subdivision maps, and contract documents for conformity with pertinent laws and established criteria; ensure information is accurate and complete; assess scope of project and relevant permit requirements; advise the public of necessary corrections.

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Permit Technician

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• Track plan check applications from submission until approval; route plans to appropriate staff; label and log information into the permit system; set up files; track and monitor plan status; notify the public, contractors, owners, developers and engineers of plan status; issue permits as authorized.
• Verifies that projects have obtained all necessary approvals; verif ies professional and contractor licensing and regulatory compliance with applicable agencies. • Calculates and estimates fees for permits; processes and collects fees for various applications; issues receipts for fees collected and inputs data into the computer. • Coordinates office and field engineering tasks with other City departments and outside agencies; prepares and posts road closure notices in advance of permitted construction. • Performs a variety of clerical and technical tasks in support of assigned office functions, including assisting the public with locating and retrieving public records and related information.
• Provides information and assistance to contractors, developers, engineers and the general public on engineering services and activities; responds to general inquiries; ensures issues are resolved in a timely and efficient manner.
• Receives and responds to information requests for base maps, parcel maps and improvement plan information, encroachment permits, benchmarks, and other geographical data, soils reports, as -builts, and street improvements; retrieves plans, reports, permits, and files as necessary to comply with requests; issues encroachment permits and processes fees; responds to complaints from the public and resolves conflicts between owners, contractors, developers, utility companies, and others. • Receives, tags and logs, and reviews submitted engineering plans, maps, and related documents for plan check; routes documents to consultants or developers for preceding and following plan review; tracks status of plan checks and original documents; advise s parties of revisions; reviews a variety of engineering plans including grading, drainage, erosion control, and public improvement plans to assure compliance with City codes, ordinances, standards and specifications.
• Reviews easement documents and agreements; calculates water meter sizes and costs for all projects.
• Performs construction inspection duties on assigned projects; monitors and reviews work performed by contractors; ensures work performed complies with project plans, specifications, standards and contracts; refers field and/or plan issues to higher level engineering staff as required.
• Maintains engineering files, including plans, studies, inspections, surveys, maps, and other data related to engineering projects; prepares, updates, reproduces, and distributes maps, drawings, blueprints, and other information recorded in the Geographic I nformation System (GIS).
• Utilizes AutoCAD and GIS software to create and modify plot plans, topographic maps, improvement plans, and illustrative graphics, such as charts, illustrations, and graphs for reports, drawings for design manuals, and other projects.

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Permit Technician

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• Performs field, office, and computer-aided studies and prepares periodic and special reports based on findings from research, studies, and surveys; and makes recommendations on findings.
• Maintains and updates department records, tracking lists, permit records, and files of engineering plans, including grading, encroachments, improvements, storm drain, landscaping, final maps, water, sewer, and streets.
• Attends meetings, conferences, workshops, and training sessions; stays abreast of new trends and innovations in the paraprofessional engineering field. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Organization, procedures, and operating details of the assigned Department. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned Department and job duties.
• Business letter writing and basic report preparation. • Business arithmetic and basic statistical techniques. • Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Understand and explain City policies, procedures, fees, and basic regulations to the general public, permit applicants, and City staff.
• Analyze, interpret, and explain applicable Federal, State, and local policies, procedures, laws, regulations, codes, and departmental policies.
• Read and interpret plans, specifications, related construction documents, and maps. • Calculate square footage, fees and/or penalties from plans . • Perform detailed, technical, and specialized permit support work. • Perform the full range of office and administrative support duties and tasks. • Respond to and effectively prioritizing multiple phone calls, walk -up traffic, and other requests and interruptions.
• Compose correspondence and reports independently or from brief instructions. • Maintain accurate logs, records, and basic written records of work performed. • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Make accurate arithmetic, financial, and statistical computations.

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Permit Technician

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• Operate modern office equipment including computer and related word processing, database, and spreadsheet software and applications.
• Make sound, independent decisions within established policy and procedural guidelines. • Organize own work, set priorities, and meet critical time deadlines. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, supplemented by two (2) years of college level coursework in construction management, engineering, architecture, planning, or a related field and three (3) years of paraprofessional experience with support responsibilities, including customer service.

Licenses and Certifications

• When assigned to Public Works: Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
• When assigned to Community Development: Possession of, or ability to obtain, International Code Council (ICC) Permit Technician certificate within twelve (12) months of employment or date of entry into the position.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas if frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, s toop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. This is partially a sedentary office and partially a field classification involving field inspection work requiring frequent walking at inspection sites to monitor performance and to identify problems or hazards ; standing in and walking between work areas may be required.

Environmental Elements

Council Agenda 12-2-2025 12.A-195
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Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. May occasionally work in the field and be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-196
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Planning Manager

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PLANNING MANAGER

FLSA: EXEMPT

DEFINITION

Under general direction, plans, organizes, oversees, coordinates, and reviews the work of professional, technical, and administrative staff performing difficult and complex professional and technical support related to all programs and activities of the Planning Division, including current and advance planning and preparing environmental reviews . Manages the effective use of the City’s planning resources to improve organizational productivity and customer service .

Provides highly complex and responsible support to the Community Development Director, City Council, Planning Commission, City advisory commissions and committees, and others in areas of expertise.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Community Development Director. Exercises general supervision over professional, technical, and administrative support staff.

CLASS CHARACTERISTICS

This is a management classification that manages all current and advance planning programs, projects, and activities of the Planning Division. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. The incumbent organizes and oversees day-to-day planning activities and is responsible for providing professional-level support to the Community Development Director in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating departmental work with that of other City departments and public agencies. This class is distinguished from the Community Development Director in that the latter has overall responsibility for all functions of the department and for developing, implementing, and interpreting public policy.

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• Plans, manages, and oversees the daily functions, operations, and activities of the Planning Division, including current and advance planning and environmental review activities. • Manages and participates in the development and implementation of goals, objectives, policies, and priorities for the division; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. • Develops and standardizes procedures and methods to improve the efficiency and effectiveness of planning services, projects, and activities; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifie s opportunities for improvement and recommends to the Director. • Manages and participates in the development and administration of and oversees the division budget.
• Participates in the selection, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures.
• Provides highly complex staff assistance to the Community Development Director; develops and reviews staff reports related to planning activities, projects, and services; presents reports to and advises the City Council, Planning Commission, and other comm issions, committees, and boards related to a wide variety of planning and zoning matters; oversees and directs the preparation of advisory board reports and information; serves as the primary staff liaison coordinating with other departments involved in the development project review process; performs a variety of public relations and outreach work related to assigned activities.
• Manages, directs, and participates in highly complex planning programs and activities, including environmental review, land use, transportation, natural resources, parks and open spaces, General Plan amendments, zone changes, conditional use permits, varia nces, and other discretionary cases.
• Reviews projects for consistency and compliance with State and local requirements; visits and reviews site conditions; discusses and provides recommendations on project issues with applicants; assists applicants to ensure all requirements are complied with in established timeframes; inspects development sites to ensure compliance; develops and oversees methodology for design and implementation of studies to develop policies, plans, and codes. • Advises staff on interpretations of the Zoning Ordinance, General Plan, Local Coastal Plan, Municipal Code, State Planning Law, California Environmental Quality Act (CEQA), California Coastal Act, Coastal Commission policies, and other regulatory standards; resolves difficult problems involving code interpretation beyond the ability or authority of the professional planning staff.
• Serves as source of information for State and local agencies, developers, engineers, property owners, and contractors regarding land use applications and general municipal planning programs, projects, and functions; represents the division, department, and City in disputes and litigations; facilitates community participation through a continual dialogue with residents on major projects.
• Oversees the dissemination of planning and zoning information to the general public.

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Planning Manager

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• Coordinates with City department representatives to determine City needs and requirements for contractual services; negotiates contracts and agreements; oversees technical consultants’ work products to ensure adherence to City standards and legal provision s; ensures that deliverables are submitted on time and budget and that progress and payment requests are consistent with City policy and contract provisions. • Coordinates and performs grants administration and reporting, including researching grant funding opportunities, evaluating funding opportunities relative to City policies and vision, preparing grant proposals, assisting in preparing budgets, and interpret ing funding agency regulations and requirements.
• Develops, negotiates, and oversees redevelopment program and contracts, including Redevelopment Agency Home Improvement program and Economic Opportunity Commission.
• Participates in park design and improvements oversight and Capital Improvement Program (CIP) projects; serves as project manager for planning projects, including preparing requests for proposals, management of consultant contracts, and environmental review. • Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures, as appropriate. • Attends and participates in professional group meetings; stays abreast of new trends and innovations in urban planning; researches emerging products and enhancements and their applicability to City needs.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. • Assists the Community Development Director with special projects, as needed. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program and project development, implementation, and evaluation.
• Principles and practices of budget development and administration. • Principles and practices of employee supervision, either directly or through subordinate levels of supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned division. • Principles, practices, and procedures related to City and urban and regional planning, development, and zoning administration.
• Geographic, socio-economic, transportation, political, and other elements related to urban planning.

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Planning Manager

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• Comprehensive plans and current and advance planning processes. • Site planning and architectural design principles.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures. • Principles and practices of contract administration and evaluation. • Recent and on-going developments, current literature, and sources of information planning services, activities, and projects.
• Principles of advance mathematics and their application to planning work. • Practices of researching planning and design issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • Methods and techniques of effective technical report preparation and presentation. • Modern office practices, methods, and computer equipment and applications, including Geographic Information Systems (GIS).
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational and regulatory organizations, and with property owners, developers, contractors, and the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Administer complex, technical, and sensitive planning, development, and related programs in an independent and cooperative manner.
• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures. • Evaluate and develop improvements in operations, procedures, policies, or methods. • Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

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Planning Manager

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• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s Degree with major coursework in urban planning, geography, architecture, environmental design, or public or business administration, or a related field and five (5) years of increasingly responsible management and/or administrative experience in professional urban planning, including two (2) years of experience with the California Coastal Act and three (3) years of supervisory experience.

Licenses and Certifications

• None.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to inspect various City development sites; to operate a motor vehicle and to visit various meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification, although the job involves field inspection work requiring frequent walking at inspection sites to monitor performance and to identify problems or hazards; standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions but may occasionally work in the field and be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road haz ards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees Council Agenda 12-2-2025 12.A-201
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may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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Chief of Police

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POLICE CHIEF

FLSA EXEMPT

DEFINITION

Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Police Department . Manages and oversees field operations, criminal investigations, communications, dispatch, parking enforcement, and administrative services. Coordinates assigned activities with other City departments, officials, outside agencies, and the public and fosters cooperative working relationships among City departments, intergovernmental and regulatory agencies, and various public and private groups.

Oversees budget development and provides highly responsible and complex professional assistance to the City Manager in areas of expertise.

SUPERVISION RECEIVED AND EXERCISED

Receives administrative direction from the City Manager. The work provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines. Exercises general direction and supervision over management, supervisory, professional, technical, and administrative support staff through subordinate levels of management and supervision.

CLASS CHARACTERISTICS

This is a department head classification that oversees, directs, and participates in all activities of the Police Department, including short and long-term planning, development, and administration of departmental policies, procedures, and services. This class provides assistance to the City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other departments and agencies and managing an d overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines.

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Chief of Police

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• Assumes full management responsibility for all Police Department programs, services, and activities; enhances public safety, fosters community engagement, and manages departmental resources.
• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels.
• Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures and implements adjustment s as necessary.
• Selects, trains, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees on performance issues; implements discipline and termination procedures; responds to staff questions and concerns. • Meets and collaborates with other City department heads to discuss city -wide goals, upcoming projects, and areas of concern; works to align public safety efforts with the broader needs of the City.
• Contributes to the overall quality of the department's service by developing, reviewing, and implementing policies and procedures to meet legal requirements and City needs; continuously monitors and evaluates the efficiency and effectiveness of service del ivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
• Develops cooperative working relationships and mutual aide agreements with representatives of other local public safety departments; coordinates activities with other law enforcement and public service agencies, including participation in high profile and/or complex investigations.
• Monitors legal, regulatory, technological and societal changes and court decisions that may affect the work of the department; determines equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner. • Responds to major incidents reported to the Police Department and ensures that the Incident Commander is following appropriate protocol; assumes role as Incident Commander when required.
• Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.

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Chief of Police

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• Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate; participates in strategic planning and coordination.
• Participates in and makes presentations to the City Council and a wide variety of committees, boards, and commissions.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of public safety, police and other services as they relate to the area of assignment.
• Maintains and directs the maintenance of working and official departmental files. • Monitors changes in laws, regulations, and technology that may affect City or departmental operations; implements policy and procedural changes as required. • Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the City Manager. • Responds to public inquiries and complaints and assists with resolutions and alternative recommendations.
• Serves as a spokesperson for the Police Department at a variety of community events, meetings, and other public relations activities;
• Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
• Public agency budget development, contract administration, City-wide administrative practices, and general principles of risk management related to the functions of the assigned area.
• Professional organizations and collaboration.
• Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration.
• Principles and practices of police service program development and management in a municipal setting, and public safety program planning and budgeting. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. • Technical, legal, financial, and public relations problems associated with the management of public safety programs.

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• Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. • Provide administrative and professional leadership and direction for the department and the City.
• Prepare and administer large and complex budgets and allocate limited resources in a cost effective manner.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility; select, motivate, and evaluate the work of staff and train staff in work procedures.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Effectively administer special projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of public safety programs and administrative activities.
• Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Establish and maintain a variety of filing, record-keeping, and tracking systems. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.

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• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Pass a detailed background investigation.
• Work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s degree with major coursework in criminal justice, police science, public administration, or a related field, and five (5) years management and/or administrative experience in municipal police services and law enforcement.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver's License by time of appointment. • Possession of a Management Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; maintain P.O.S.T. physical standards, including mobility and physical strength and stamina to respond to emergency situations; vision to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. This is frequently a sedentary office classification although standing in wo rk areas or crime scenes, walking or running in rough, uneven outside environments, participating in physical defensive tactics training, conducting high speed driving, and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Environmental Elements

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crime scenes, disturbances, or while training with or actually applying chemical agents or visual - audible distraction devices, may be exposed to airborne/blood borne pathogens, mentally ill individuals, and/or persons potentially infected with communicable diseases, loud noises associate with sirens, firearms, and other weapons, and smoke or chemical inhalation. Employees may interact with upset staff or public in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-208
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POLICE COMMANDER

FLSA EXEMPT

DEFINITION

Under general direction, plans, schedules, organizes, supervises, reviews, and evaluates the activities of a Police Department division through subordinate levels of supervision. Develops and implements specific divisional operational programs and coordinates division/unit activities with other divisions, departments, and agencies consistent with established policies and procedures .

Provides complex and responsible support to the Police Chief and others in areas of expertise .

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Police Chief. Exercises general direction and supervision over supervisory, professional, technical, and administrative support staff directly and through subordinate levels of supervision.

CLASS CHARACTERISTICS

This division management-level class is responsible for planning patrol, public service, and investigative functions, and/or administrative support activities, including assisting the Police Chief in formulating policy recommendations, developing goals and objectives, and administering the division’s budget. The primary responsibilities are managerial, including the coordination of activities with those of other City departments and law enforcement agencies. This class is distinguished from the Police Chief in that the latter has overall management responsibility for all Police Department programs, functions, and activities, and for developing, implementing, and interpreting public policy.

• Plans, manages, and directs all activities of the assigned division in the Police Department consistent with department mission and goals.
• Supervises, assigns, directs, and evaluates the work of subordinates, deploying resources as necessary to meet departmental goals and objectives; takes appropriate disciplinary action Council Agenda 12-2-2025 12.A-209
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consistent with departmental policies and procedures; makes effective recommendations for hiring, termination, promotion, demotion, and transfer. • Manages and participates in the development and implementation of goals, objectives, policies, and priorities for the division and department; recommends within departmental policy, appropriate service and staffing levels; recommends and administers polici es and procedures.
• Provides administrative management, leadership, and motivation to divisional personnel to facilitate the provision of efficient and effective public safety measures, and to ensure the maintenance of a positive quality of life for all City residents and the general public. • Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvem ent and recommends to the Police Chief.
• Prepares and manages the division work plan and budget; assists in budget implementation; prepares schedules, and assigns work activities, projects, and programs; monitors work flow; develops and implements policies and procedures; reviews and evaluates wo rk products, methods, and procedures.
• Prepares, reviews, and maintains division statistical reports to assure compliance with established goals and objectives.
• Resolves personnel problems; assists in labor negotiations; resolves grievances; administers labor contracts.
• Supervises and assists at major incidents and investigations; monitors investigations of major crimes.
• Oversees internal affairs investigations, and adjusts grievances as necessary. • Attends community meetings; participates in the resolution of community issues; attends conferences and meetings representing the department.
• Promotes teamwork, good communication, and Community Policing philosophy. • Develops cooperative working relationships and mutual aide agreements with representatives of other local public safety departments. • Provides highly complex staff assistance to the Police Chief; assists the Police Chief with special projects and assignments; prepares and presents staff reports, written materials, and other necessary correspondence.
• Oversees the development of consultant requests for proposal for professional and other types of services and the advertising and bid processes; evaluates proposals and recommends project award; administers contracts after award.
• Monitors legal, regulatory, technological, and societal changes and court decisions that may affect the work of the department; recommends equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient and economical manner. • Investigates and resolves problems with requests for services or complaints regarding police functions; conducts investigations of complaints from officers and/or the public, mediates any conflicts or disputes with department personnel or the public, and t akes appropriate Council Agenda 12-2-2025 12.A-210
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action to ensure a timely and equitable resolution when first -line supervisors are unable to do so.
• Provides effective professional liaison between the Police Department and other City departments and divisions.
• Oversees parking enforcement and effective management of operations; addresses community concerns, improves efficiency, and resolves enforcement issues. • Directs and oversees the analysis of crime trends, patterns, and statistical data to support law enforcement operations; provides guidance on prioritizing data collection, reviewing analytical reports, and ensuring the development of effective strategies for crime prevention and resource deployment.
• Coordinates and manages fleet management ensuring departments vehicles are properly maintained, operational and allocated efficiently; coordinates regular inspections, manages vehicle acquisitions, and authorizes repairs.
• Represents the City and/or the Police Department in meetings with members of other public and private organizations, business, educational, and community groups and the public. • Testifies before legislative committees, City Council, or other legislative administrative bodies to convey information of proposed legislation, ordinance, or rule changes. • Provides leadership and administrative expertise during major emergency situations and natural disasters utilizing standardized Emergency Management System (EMS) regulations, including organizing operations center, call back of personnel and equipment resources, providing active management of emergencies and disasters, utilizing City’s emergency action, and participating in organizing, planning, and practicing EMS training. • Prepares, reviews, and completes various reports, including City Council agenda reports and department-related documentation, and correspondence.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to public safety programs, policies, and procedures; oversees the accreditation process for the agency ensuring compliance with regulatory statu tes and standards.
• Researches and develops grants for assigned programs; oversees grant implementation. • May serve as the Department’s Risk Management and/or Emergency Preparedness Coordinator.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of police services; researches emerging products and enhancements and their applicability to City needs.
• Oversees the coordination and control of the City’s law enforcement computer systems including maintenance, programming, and purchasing; monitors changes in regulations and technology that may affect operations; implements policy and procedural changes aft er approval.
• Serves as acting Police Chief as assigned.
• Performs other duties as assigned

QUALIFICATIONS

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Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. • Principles and practices of budget development and administration. • Principles and practices of employee supervision, either directly or through subordinate levels of supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned functional area. • Functions, services, and funding sources of a full-service municipal police department. • Contract management practices in a public agency setting. • Applicable Federal, State, and local laws, regulatory codes, court decisions, ordinances, and procedures relevant to assigned area of responsibility. • Practices of researching municipal police services issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports. • General principles of risk management related to the functions of the assigned area. • Recent and on-going developments, current literature, and sources of information related to police and public safety services.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Administer complex police services programs in an independent and cooperative manner. • Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures. • Evaluate and develop improvements in operations, procedures, policies, or methods. • Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.

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• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Make sound, independent decisions within established policy and procedural guidelines. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Pass a detailed background investigation.
• Work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor’s degree with major coursework in criminal justice, police science, public administration, business administration, or a related field, and seven (7) years of increasingly responsible law enforcement experience including three (3) years of supervisory and administrative responsibility.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Possession of an Advanced Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).
• Possession of a Supervisory Certificate issued by P.O.S.T. • Possession of, or ability to obtain within two (2) years a Management Certificate issued by P.O.S.T.

Physical Demands

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firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking on uneven terrain, climbing and descending structures to access crime scene, and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects, as well as crime/accident suspects/victims weighing up to 150 pounds.

Environmental Elements

Employees work primarily in an office environment with moderate noise levels and controlled temperature conditions, but are intermittently work outdoors and are exposed to cold and hot temperatures, inclement weather conditions, road hazards, hazardous phy sical substances at crime scenes, disturbances, or while training with or actually applying chemical agents or visual - audible distraction devices, may be exposed to airborne/blood borne pathogens, mentally ill individuals, and/or persons potentially infected with communicable diseases, loud noises associate with sirens, firearms, and other weapons, and smoke or chemical inhalation.

Employees may interact with upset staff or public in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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POLICE CORPORAL

FLSA NON-EXEMPT

DEFINITION

Under general supervision, acts as a Watch Commander in absence of a Police Sergeant and provides leadership and direction to Police Officers. Performs a wide variety of patrol and related duties involving the prevention of crime, the protection of life and property, and the enforcement of Federal, State, and local laws and ordinances. Participates in investigations, assists in the preparation of cases, and testifies in court. Serves in specialized departmental roles as assigned and provides information and assistance to the public.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned Police Sergeant. Exercises technical and functional supervision over Police Officers in absence of a Police Sergeant.

CLASS CHARACTERISTICS

This is a sworn lead-level law enforcement class that performs all law enforcement assignments found in a municipal police department, and provides lead supervision and direction to Police Officers on an assigned shift. While incumbents are normally assig ned to a specific geographic area for patrol or traffic enforcement, all functional areas of the law enforcement field, including investigation, administration, and training are included. Incumbents may be armed and may be assigned to work in uniform or plain clothes. Shift schedules and job assignments may be changed periodically to assure the maximum delivery of effective police service. This class is distinguished from Police Sergeant in that the latter is the full supervisory level in this sworn clas s series and exercises direct and general supervision over Police Corporals, Police Officers, and other non-sworn staff.

• Performs the full range of duties and responsibilities of a Police Officer. • Serves as Watch Commander for an assigned shift in the absence of a Police Sergeant; prepares and administers briefings; assigns areas of patrol responsibility; supervises and Council Agenda 12-2-2025 12.A-215
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directs staff and activities on an assigned shift; approves reports, arrests, and employee time sheets; reviews shift incidents and prepares Watch Commander log; writes and issues press releases.
• In the absence of a Police Sergeant, serves as incident commander during major or unusual occurrences.
• Assumes responsibility for special programs, projects, or department -wide functions or activities; supervises specialized teams and services; serves as a liaison to various groups and organizations; serves on various committees and coordinates activities related to State and Federal grants.
• Participates in coordinating and assigning Problem Oriented Policing activities; identifies crime trends or other problems; develops plans and tactics to be employed in an effort to reduce crime and solve problems.
• Reviews and approves major traffic accident reports; coordinates and supervises traffic accident investigations for fatalities, serious injuries, or other special circumstances; prepares and reviews traffic studies; analyzes monthly traffic accident, citation, and other data and determines deployment locations for motorcycle and traffic officers. • Develops and coordinates crime prevention and community relations programs; gives presentations to community groups; writes crime prevention articles and develops related documents and materials for publication.
• Provides mutual aid to other law enforcement agencies as dispatched and in accordance with departmental policy.
• Serves writs, warrants, subpoenas, and other legal documents. • Attends meetings, conferences, workshops, and training sessions; reviews publications and materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Oversees the use and care of equipment for the department; inspects equipment as required. • Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Basic principles and practices of employee supervision, including work planning, assignment, and review, and the training of staff in work procedures. • Law enforcement principles, practices, and techniques related to patrol, traffic enforcement, crime scene control and investigation, protection of life and property, and pursuit, apprehension, and transportation of suspects.
• Investigation and identification techniques and equipment. • Rules of evidence regarding search and seizure and the preservation of evidence. • Courtroom procedures and techniques for testifying.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, procedures, and court decisions relevant to assigned area of responsibility.
• Safety practices and equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons.

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• Techniques of first aid and CPR.
• Operating a motor vehicle in a safe manner under patrol and emergency conditions. • Local geography.
• Modern office practices, methods, computer equipment and applications related to the work. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Train, schedule, assign, and review the work of staff. • Perform the most complex Police Officer duties.
• Observe accurately; recall faces, names, descriptive characteristics, and facts of incidents and places.
• Interpret apply and explain complex laws, codes, regulations, and ordinances. • Prepare clear, accurate and grammatically correct reports, records, and other written materials.
• Identify and be responsive to community issues, concerns, and needs. • Coordinate and carry out special assignments.
• Monitor changes in laws and court decisions and apply them in work situations. • Enter information into a computer with sufficient speed and accuracy to perform the work. • Make sound, independent decisions in emergency situations. • Organize own work, set priorities, and meet critical time deadlines. • Operate the equipment and vehicles of the department in a safe and responsible manner. • Operate modern office equipment, including computer equipment and software programs. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Pass a detailed background investigation.
• Work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

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Associate’s degree or equivalent, with major coursework in criminal justice, business administration, public administration, or a related field, and three (3) years of experience as a sworn law enforcement officer in the State of California.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Possession of a Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).
• Possession of, or ability to obtain, an Intermediate Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.). • Possession of, or ability to obtain, and maintenance of a valid First Aid and CPR certificates issued by the American Red Cross.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking o n uneven terrain, and climbing and descending structures to access crime scenes and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects, as well as crime/accident suspects/victims weighing up to 150 pounds.

Environmental Elements

Employees work indoors and outdoors, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes . Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a police station environment with exposure to crim inal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

Prepared by: Public Sector Personnel Consultants
Council Approved:

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POLICE OFFICER

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a wide variety of patrol and law enforcement tasks in the prevention of crime, the protection of life and property, and the enforcement of Federal, State, and local laws and ordinances. Supports investigations, assists in the preparation of cases, and testifies in court. Provides information and assistance to the public and maintains public safety while enhancing quality of life for citizens.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned Police Sergeant or Police Corporal in the absence of a Sergeant. No supervision of staff is exercised.

CLASS CHARACTERISTICS

This is a sworn journey-level law enforcement class that performs the full range of law enforcement assignments found in a municipal police department. While incumbents are normally assigned to a specific geographic area for patrol or traffic enforcement, all functional areas of the law enforcement field, including investigation, administration, and training are included. Incumbents may be armed and may be assigned to work in uniform or plain clothes.

Shift schedules and job assignments may be changed periodically to assure the maximum delivery of effective police service. This class is distinguished from Police Corporal in that the latter is the lead-level in this sworn class series responsible for providing lead supervision and direction to police officers on an assigned shift.

• Patrols the City within an assigned area in a radio dispatched automobile to secure life and property, observe situations, report suspicious, criminal activity, or hazardous conditions, and deter crime.

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• Responds to emergency calls for service, disturbances, thefts, burglaries, vehicle accidents, domestic disputes, suspicious activities, and other incidents to protect public safety and property, resolve problems, diffuse situations, and enforce laws and ordinances. • Provides information, directions, and assistance to the public in a variety of situations; takes reports and assists the public with complaints or unusual situations. • Performs a variety of community policing duties to maintain a highly visible presence within the community for the purpose of deterring crime, maintaining good community relations, and providing assistance to the public, including speaking before various civic and community groups, patrolling assigned divisions by foot, bicycle, or vehicle, and performing other related duties as required..
• Observes, monitors, and controls routine and unusual traffic situations; stops and warns drivers or issues citations as appropriate; assists motorist with inoperable vehicles and arranges for immediate removal of stranded vehicles; provides direction and t raffic control in accident or incident situations, special events, or other congested situations. • Makes arrests and serves warrants and subpoenas; takes individuals into custody and may transport them as needed; assists in receiving, searching, booking, fingerprinting, and transporting prisoners.
• Secures crime scenes and evidence; interviews suspects, victims, and witnesses; collects and preserves evidence; performs complete investigations and/or cooperates with other law enforcement agencies providing investigative and case development support. • Conducts comprehensive investigations into felony and high level crimes as assigned including conducting surveillance activities and coordinating and maintaining crime scene activities.
• Provides oversight of juveniles and delinquents; interprets law to school officials and parents; confers with school administrators to identify and discuss criminal and public safety issues; works to resolve cases involving unfit homes and crimes committed against or by juveniles; advises and refers juveniles to appropriate community resources as requested or as necessary.
• Assists City Attorney or District Attorney staff in preparing, documenting, and developing cases and gathering information; testifies in court as required. • Directs the activities of police support personnel and/or volunteers in office and field situations; if assigned to a specialized area performs all tasks with professionalism and efficiency.
• Provides emergency medical attention to the public when responding to calls for assistance and requests appropriate medical assistance as necessary. • Provides mutual aid to other law enforcement agencies as dispatched and in accordance with departmental policy.
• Prepares and maintains reports, logs, records, and accurate files. • Serves writs, warrants, subpoenas, and other legal documents. • May perform and/or coordinates specific program or projects, including community-oriented policing, school liaison, project and resource development, investigations, and crime prevention.

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• Attends meetings, conferences, workshops, and training sessions; reviews publications and materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Participates in community events to build relationships and address public concerns. • Oversees, monitors, and coordinates the use and care of equipment as required. • Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Law enforcement principles, practices, and techniques related to patrol, traffic enforcement, crime scene control and investigation, protection of life and property, and pursuit, apprehension, and transportation of suspects.
• Investigation and identification techniques and equipment. • Rules of evidence regarding search and seizure and the preservation of evidence. • Courtroom procedures and techniques for testifying.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, procedures, and court decisions relevant to assigned area of responsibility.
• Safety practices and equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons.
• Techniques of first aid and CPR.
• Operating a motor vehicle in a safe manner under patrol and emergency conditions. • Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Observe accurately; recall faces, names, descriptive characteristics, and facts of incidents and places.
• Interpret apply and explain complex laws, codes, regulations, and ordinances. • Prepare clear, accurate and grammatically correct reports, records, and other written materials.
• Identify and be responsive to community issues, concerns, and needs. • Coordinate and carry out special assignments.
• Monitor changes in laws and court decisions and apply them in work situations. • Enter information into a computer with sufficient speed and accuracy to perform the work. • Make sound, independent decisions in emergency situations.

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• Organize own work, set priorities, and meet critical time deadlines. • Operate the equipment and vehicles of the department in a safe and responsible manner. • Operate modern office equipment, including computer equipment and software programs. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Pass a detailed background investigation.
• Work extended shifts or be called back in emergency situations.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and specialized training in law enforcement, criminal justice, or a related field is highly desirable.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Possession of a Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).
• Possession of, or ability to obtain, and maintenance of a valid First Aid and CPR certificates issued by the American Red Cross within twelve months of appointment to the position.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking o n uneven terrain, and climbing and descending structures to access crime scenes and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects, as well as crime/accident suspects/victims weighing up to 150 pounds.

Council Agenda 12-2-2025 12.A-222
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Police Officer

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Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-223
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POLICE RECORDS TECHNICIAN

SENIOR POLICE RECORDS TECHNICIAN

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a variety of general administrative, clerical, technical, and customer service duties involved in the maintenance, processing, and distribution of Police records. Provides broad support for a wide range of office support duties.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Police Support Services Supervisor. In the advanced journey-level position, may exercise technical or functional direction over assigned police records support staff.

CLASS CHARACTERISTICS

Police Records Technician: This is a non-sworn, entry-level class in the Police Records Technician series. Incumbents work at the Police Department and perform the full range of technical work in all the following areas: customer service, maintenance, processing, and distribution of Poli ce records, and miscellaneous clerical tasks in support of the department. Incumbents receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Police Records Technician in that the latter performs more complex and challenging communications and police records management functions.

Senior Police Records Technician: This is the advanced journey-level class in the police records technician series. Incumbents are expected to perform the full range of duties as specified in the Police Records Technician class characteristics. Additionally, they are assigned administrative tasks to assist the Police Support Services Supervisor to ensure smooth running of the day-to-day functions of the records bureau. Positions at this level are distinguished from the entry -level by the performance of the full range of duties as assigned, work ing independently, and exercising judgment and initiative. This class can also exercise technical and functional direction over assigned support staff. This class is distinguished from the Police Support Services Supervisor in that the latter is a supervisory-level class responsible for organizing, assigning, supervising, and Council Agenda 12-2-2025 12.A-224
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reviewing the work of and functions performed by public safety dispatch and the police records bureau.

The Police Records Technician class series is flexibly staffed, and the advanced level is normally filled by advancement from the entry-level. This requires two (2) years of experience at the entry- level class and after gaining the knowledge, skill, and experience which meet the qualifications for, and after demonstrating the ability to perform the work of the higher -level class.

Advancement to Senior Technician is at the discretion of supervisory or management staff and is not automatic.

• Performs a varied of customer services functions applicable to Police records release and maintenance, including receiving, responding to, and entering requests for police reports and screening and forwarding telephone calls.
• Answers discovery requests received from the DA’s office; reviews phone, radio, paper reports or other documents and compiles information to respond to requests. • Maintains and updates records according to established policies and procedures, including indexing a wide variety of violations and notifications, tracking and filing reports, and redacting confidential information when required; purges records and files a s required. • Processes requests for vehicle releases and various other reports and document; processes, distributes, maintains, and corrects records as needed. • Enters a variety of data and reporting into complex departmental and State computer application systems with a high degree of accuracy; processes citations and detention letters. • Assembles and compiles information for a variety of departmental, State mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files.
• Provides general information regarding department policies, procedures, and regulations, including responding appropriately to requests for information, and requests for service in person and by telephone, and coordinating work with other City departments. • Performs a variety of reception, administrative support, and clerical duties, including answering and directing telephone calls and calls for service, preparing court packages, processing restraining orders and distributing incoming mail; sorts, files, cop ies, and distributes a variety of documents.
• Organizes and maintains various computerized and manual files, including narcotic registrant information and sex offender files.
• Operates a variety of general office equipment, including teletype equipment , fingerprint recording, and photographic equipment.
• Transcribes taped interviews in verbatim format; uses standard transcription equipment and computer formats documents according to established outlines.

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• Copies, compares, or compiles data to produce mandated and monthly statistical reports for supervisors, including serious crime offenses, stolen vehicles, crime reports, booking sheets, and related information.
• Collects and prepares documents for arrests, citations; receives and logs subpoenas; forwards related documents to appropriate department, unity, and court; coordinates with victims and witnesses regarding scheduling officers; and compiles and distributes complaints. • Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and unit policies and procedures in determining completeness of applications, records, and files. • Maintains and interprets Federal, State, and local laws, regulations, ordinances and codes and departmental policies and procedures.
• Maintains confidentiality of all criminal information reviewed and processed in the course of work.
• Provides technical and clerical assistance to officers and other law enforcement personnel as requested; processes financial transactions and receipts. • Performs other duties as assigned.

Senior Police Records Technician, in addition to the above:

• Receives and screen visitors, telephone calls, and regular mail; listens to questions and explains procedures according to existing guidelines; refers and directs citizens to the appropriate department source as appropriate; identifies and/or resolves solutions to citizen complaints and problems when appropriate.
• Releases stored/impounded vehicles (with exception of 30-day holds) to legal/registered owners, following the legal guidelines, departmental policies and procedures; mails notifications to the registered and legal owners of stored/impounded vehicles pursuant to the California Vehicle Code; maintains documentation pertaining to impounded vehicles. • Seals arrests and/or criminal records granted by the Court to ensure these records are no longer available to the public.
• Generates monthly Uniform Crime Reporting (UCR) reports to provide a summary statistical data on crimes and crime rates.
• Enters parking citations issued by police officers or community service technician officers into the departmental computer system and a third party collection system (Wincite), including processing cash or check payments received at the Police Department for parking citations. • Prepares accurate cash transmittal forms by ensuring the proper recording of funds in the petty cash drawer and cash or check payments received for the public. • Conducts thorough criminal background checks on individuals within the department’s jurisdiction to prepare responses to background check requests made by agencies for employment or investigative purposes.
• Processes and responds appropriately to outside agencies requests for incidents and/or traffic collision reports.

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• Accepts service of subpoenas for the production of records addressed to the custodian of records; reviews and processes responses to subpoenas for production of records, including discovery requests.
• Issues detention certificates to people arrested and released with no accusatory pleading filed, and whose release dispositions were deemed a Detention Only; changes arrestees’ dispositions in system from arrested to detained.
• Conducts criminal history searches for Clearance Letter requests; prepares and distributes Clearance Letters upon receipt of payment.
• Assists in the requests made during monthly audits done by the Department of Justice (DOJ), including questions, documents, and reports.
• Reviews and calculates any fees to be charged and submitted for restitution recovery hearings.
• Responds to document requests by the Department of Motor Vehicles in preparation for DUI hearings.
• Submits forms to the Department of Motor Vehicles pertaining to unsafe drivers (Requests for Driver Reexaminations) and suspended/revoked drivers licenses (Verbal Notices by Peace Officers).
• Organizes and schedules the work of the Police Records Technician. • Trains new Police Records Technician personnel and part time personnel. • Provides highly responsible staff assistance to the Police Support Services Supervisor and assigned Police Commander.

QUALIFICATIONS

Knowledge of:

• Functions, principles, and practices of law enforcement agencies sufficient to be able to perform assigned work.
• Police terminology and law enforcement codes.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Techniques, methods, and processes of police record management and retrieval. • Principles and practices of data collection and report preparation. • Modern office practices and procedures, including filing and the use of standard office equipment.
• Business arithmetic and basic statistical techniques. • Basic principles of record keeping and cash handling. • Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
• Computer applications related to the work, including data tracking, word processing, and basic spreadsheet applications.
• English usage, grammar, spelling, vocabulary, and punctuation.

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• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Interpret, apply, and explain applicable Federal, State, and local codes, regulations, policies, technical processes, and procedures, including police terminology and law enforcement codes.
• Learn techniques, methods, and processes of police record management and retrieval. • Participate in police records maintenance activities and related projects. • Organize, research, and maintain technical and administrative files. • Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.
• Make accurate arithmetic and statistical calculations. • File and maintain automated and hardcopy records with accuracy. • Organize own work, set priorities, and meet critical deadlines. • Operate modern office equipment including computer equipment and software programs. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, supplemented by specialized training in records management, public safety administration, or equivalent experience.

Police Records Technician: Two (2) years of responsible clerical experience that includes customer service in an environment with frequent interruptions and public contact. Experience in law enforcement or public agency is highly desirable.

Senior Police Records Technician: Two (2) years as a Police Records Technician or in a directly related or comparable law enforcement records role.

Licenses and Certifications

• None

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Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit varies City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpretin g and enforcing departmental policies and procedures. The principle duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-229
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Police Sergeant

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POLICE SERGEANT

FLSA NON-EXEMPT

DEFINITION

Under general direction, plans, schedules, assigns, and reviews the work of officers and non - sworn staff on an assigned shift. Performs the full range of field and office work in connection with patrol, traffic, investigative, youth services, K-9, and training programs. Assists in the preparation of cases and testifies in court, serves in specialized departmental roles, learns and assists with administrative functions for the department , and fosters cooperative working relationships with other City departments, outside agencies, and the public served .

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from an assigned Police Commander. Exercise s direct and general supervision over sworn and non-sworn staff on an assigned shift.

CLASS CHARACTERISTICS

This is the first full supervisory-level class in the sworn series. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of sworn and non -sworn staff. Incumbents are also expected to perform the full range of police officer duties.

Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from Police Commander in that the latter has management responsibility for a major unit of the Police Department.

• Plans, organizes, assigns, supervises, and reviews the work of sworn and non -sworn staff on an assigned shift; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assi sts in selection and promotion.
• Monitors activities and provides in-field supervision of an assigned shift; conducts shift briefings; recommends improvements and modifications and prepares various reports on Council Agenda 12-2-2025 12.A-230
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activities and projects; recommends and assists in the implementation of goals and objectives; implements policies and procedures.
• Determines and recommends staffing needs for assigned activities and projects; participates in the annual budget preparation and grant application; prepares detailed cost estimates with appropriate justifications, as required; maintains a variety of records and prepares routine reports of work performance.
• Supervises specialized programs, projects, functions or activities such as D.A.R.E., K -9, motorcycle unit, Special Problems, Field Training; training, and/or the Citizen Volunteer Program, serves as the department representative; ensures compliance with objectives and regulations; prepares related reports as required.
• Provides mutual aid to other law enforcement agencies as dispatched and in accordance with departmental policy.
• Assists in conducting ongoing and sensitive internal affairs investigations. • Responds to major crime scenes, accidents, or emergencies and assumes immediate command of police activities, including supervising and participating in any or all crime scene processes, providing technical advice and direction, and requesting additional r esources as necessary.
• Addresses any complaints or concerns from the public or other City personnel regarding significant or controversial issues and takes appropriate measures as necessary to ensure an expedient and satisfactory resolution; provides training and training analysis to ensure all personnel are performing law enforcement tasks efficiently and effectively. • Oversees investigations of violations of State and local penal laws and prepares cases for prosecution; assigns incoming correspondence to concerned investigators; supervises crime scene investigations; ensures collection, preservation and proper handling of physi cal evidence and property; oversees the maintenance and operation of the evidence/property room.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to public safety programs, policies, and procedures. • Serves as a liaison for the assigned division to other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees, and task forces, as necessary; negotiates and resolves significant and controversial issues.
• Provides a full range of administration support to management staff; develops and reviews staff reports related to assigned activities and services; prepares and presents staff reports and other necessary correspondence; performs a variety of public relations and outreach work related to assigned activities.
• Coordinates and facilitates citizen volunteer support; arrange for volunteer assistance with various events; organizes training and instruction, conducts background investigations, and tracks volunteer work hours.
• Attends meetings, conferences, workshops, and training sessions and reviews publications and materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Performs other duties as assigned
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QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. • Basic principles and practices of budget development, administration, and accountability. • Law enforcement principles, practices, and techniques related to patrol, traffic enforcement, crime scene control and investigation, protection of life and property, and pursuit, apprehension, and transport of suspects.
• Criminal law with particular reference to the apprehension, arrest, and custody of persons committing misdemeanors and felonies, including rules of evidence pertaining to the search and seizure and the preservation of evidence in traffic and criminal cases. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Investigation and identification techniques and equipment. • Courtroom procedures and techniques for testifying.
• Safety practices and equipment related to the work, including self-defense and the safe use and proper care of firearms.
• Operating a motor vehicle in a safe manner under patrol and emergency conditions. • Local geography.
• Techniques of first aid and CPR.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational and regulatory organizations, and with property owners, developers, contractors, and the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff. • Analyze, interpret, apply, and enforce applicable Federal, State, and local policies, procedures, laws, regulations, codes, and departmental policies. • Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
• Perform the most complex Police Officer duties.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

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• Prepare clear, effective, and accurate reports, correspondence, change orders, specifications, and other written materials.
• Observe crime and accident scenes and other situations accurately and recall faces, names, descriptive characteristics, facts of incidents, and places. • Use and care for firearms and other police equipment and vehicles. • Identify and be responsive to community issues, concerns, and needs. • Make sound, independent decisions within established policy and procedural guidelines. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Pass a detailed background investigation.
• Work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Associate’s degree or equivalent, with major coursework in criminal justice, business administration, public administration, or a related field, and five (5) years of experience as a sworn law enforcement officer.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Possession of, or ability to obtain, an Intermediate Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.). • Possession of, or ability to obtain, and maintenance of a valid First Aid and CPR certificates issued by the American Red Cross.

Physical Demands

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speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking on uneven terrain, and climbing and descending structures to access crime scenes and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects, as well as crime/accident suspects/victims weighing up to 150 pounds.

Environmental Elements

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-234
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Police Support Services Supervisor

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POLICE SUPPORT SERVICES

SUPERVISOR

FLSA: NON-EXEMPT

DEFINITION

Under general direction, supervises, plans, schedules, assigns, and reviews the work of police dispatch and records staff within the Police Department. Oversees, plans, and coordinates the processing of police and emergency calls and dispatching of units, as well as the department’s records management program, including records maintenance, processing, and distribution .

Monitors and provides technical input for assigned dispatch and records management related projects and programs, provides complex and responsible technical assistance to the Police Commander, Support Services, in areas of expertise, and performs a variety of technical tasks relative to the assigned functional areas.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Police Commander assigned to Support Services. Exercises direct and general supervision over Public Safety Dispatch, Police Records, and other assigned support staff.

CLASS CHARACTERISTICS

This is a non-sworn supervisory-level class responsible for overseeing the functions of dispatch and police records management functions. Responsibilities include planning, organizing, supervising, reviewing, and evaluating the work of police dispatch and records staff. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from the Support Services Police Commander, in that the latter is a sworn law enforcement position and has full management responsibility for all functions, programs, and activities of the Support Services Division of the Police Department.

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• Plans, organizes, assigns, supervises, and reviews the work of public safety dispatch and Police records management staff responsible for all communications and records maintenance, processing, and distribution services within the Police Department. • Participates in the development and implementation of goals, objectives, policies, and priorities for assigned services and programs; identifies resource needs; recommends and implements policies and procedures, including standard operating procedures for assigned functions.
• Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. • Trains staff in work procedures and in the operation and use of equipment; implements procedures and standards.
• Monitors operations and activities of assigned staff; recommends improvements and modifications and prepares various reports on operations and activities. • Identifies opportunities for improving service delivery methods and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Determines and recommends equipment, materials, and staffing needs for assigned activities; maintains a variety of records and prepares routine reports of work performance. • Supervises the use of the Department’s Computer Aided Dispatch and Records Management systems and equipment; ensures that systems and equipment are properly operated, maintained, and secured when not in use; troubleshoots and performs routine maintenance, and oversees the service and repair of systems and equipment as needed. • Inspects work in progress and completed work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications. • Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion. • Oversees the maintenance, update, and disposal of records according to established policies and procedures, including indexing a wide variety of violations and notifications, tracking and filing reports, and redacting confidential information when required; purges records and files as required.
• Serves as the Department’s Accreditation Manager, which involves reviewing a wide variety of complex and technical issues concerning CALEA standards and the accreditation process; motivates and leads the Department’s CALEA team; maintains CALEA files; answ ers questions regarding accreditation and keeps abreast of the process. • Coordinates assigned services and activities with those of other divisions and outside agencies.
• Provides staff assistance to Police management staff; participates in the development and administration of the assigned budget; prepares and presents staff reports and other necessary correspondence; ensures the proper documentation of activities. • Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information, and requests Council Agenda 12-2-2025 12.A-236
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for service in person and by telephone, forwarding written complaints against personnel, and coordinating work with other City departments.
• Performs duties of dispatch and/or records duties staff in their absence. • Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. • Functions, principles, and practices of law enforcement agencies. • Principles and practices for police dispatch services, including computer aided dispatch and related emergency systems.
• Techniques for records management, including records disbursement procedures. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Basic principles and practices of budget program development, administration, and accountability.
• Business letter writing and the standard format for reports and correspondence. • Modern office practices, methods, and computer equipment and applications related to the work, including automated information systems for Federal, State, and regional law enforcement.
• Business arithmetic and basic statistical techniques. • Record keeping principles and procedures.
• Principles and practices of data collection and report preparation. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff. • Organize, implement, and direct police records management and customer service activities. • Interpret, apply, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures.
• Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution.

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• Perform the most difficult police records management and customer service duties and operate related records system databases properly and effectively. • Develop cost estimates for supplies and equipment.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques. • Prepare clear and concise reports, correspondence, procedures, and other written materials. • Maintain accurate records and files of work performed. • Make accurate arithmetic, financial, and statistical computations. • Establish and maintain a variety of manual and computerized record keeping systems. • Make sound, independent decisions within established policy and procedural guidelines. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. • Operate modern office equipment including computer equipment and software programs. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, supplemented by specialized training in public safety communications, records management, or a related field and five (5) years of public safety dispatch and police records management experience, including one (1) year of lead or supervisory experience.

Licenses and Certifications

• Possession of a valid P.O.S.T. Dispatcher certificate. • Possession of a valid Emergency Medical Dispatch certificate is desirable. • Possession of, or ability to obtain, and maintenance of a valid CPR and First Aid certificates issued by the American Red Cross.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, Council Agenda 12-2-2025 12.A-238
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stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-239
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Property and Evidence Technician

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PROPERTY AND EVIDENCE

TECHNICIAN

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a variety of technical support activities associated with the tracking, handling, management, and safekeeping of evidence and found property for the Police Department. Performs a variety of complex activities in administering non -sworn police support services and programs for the Police Department and provides varied forensic services support related to crime scene investigation, forensic science, and photography .

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned Police Sergeant. Exercises no supervision of staff.

CLASS CHARACTERISTICS

This is a non-sworn single position class responsible for a variety of technical duties related to the provision of evidence collection, handling and preservation, as well as other non -sworn duties in support of the Police Department. Incumbents are expected to apply specialized rules, regulations, policies, and procedures related to the property and evidence function and to apply them independently. Successful performance of the work requires knowledge of Police Department functions and activities and the ability to interact with a variet y of individuals and groups. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from othe r clerical and technical support classifications in that incumbents perform specialized duties primarily related to collected evidence and property , and the processing of criminal filings.

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• Receives property and evidence, documents the receipt, maintains the physical integrity and control and the chain of custody, and physically stores property and evidence in the designated property and evidence room.
• Prepares evidence for submittal to outside agencies or labs for analysis, including packaging, securing, and preserving evidence items, preparing required forms, and submitting forms with evidence to labs.
• Coordinates with crime laboratories; determines and justifies which evidence to refer; prepares and transports evidence including weapons, narcotics, and biological specimens for analysis and processing by others.
• Releases and purges property and evidence following appropriate Federal, State, and local laws and regulations; prepares evidence and property for auction and/or disposal upon completion of court proceedings.
• Initiates, organizes, updates, maintains, and controls access to complex filing systems and records, including highly sensitive case files; updates and manages the records management system.
• Acts as liaison to the court and other offices requiring the transmission of property and evidence; prepares evidence for officers and investigators for court proceedings; maintains records and tracks such actions.
• Releases property to the public; prepares the proper paperwork and prepares evidence for pick-up; completes the necessary reports and documentation of the release. • Takes information from the public regarding thefts, accidents, lost and found property, and other incidents that do not require the presence of a law enforcement officer at the scene. • Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information and service in person and by phone, forwarding written complaints against personnel, and coo rdinating work with other City departments.
• Assists sworn officers with investigations and occasional traffic control; occasionally relieves dispatchers by receiving, prioritizing, and dispatching emergency and non -emergency calls. • Performs difficult, complex, technical and/or specialized office support work that requires the exercise of independent judgment, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the Police Department. • Researches and assembles information from a variety of sources for the preparation of periodic and special reports and the completion of forms; uses spreadsheets and makes arithmetic and statistical calculations.
• Prepares correspondence, reports, forms, receipts, and specialized documents, such as letters to investigators, property claim letters to citizens, and other correspondence. • Prepares requests for court order disposition of evidence identified through research as ready for disposition following Federal, State, and local laws and regulations; submits requests to the District Attorney’s office for judicial review and application. • Provides technical assistance to co -workers, including providing instruction on proper evidence collection and maintenance techniques.
• Determines and recommends equipment and materials for assigned operations; monitors and controls supplies and equipment; prepares documents for equipment procurement.

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Property and Evidence Technician

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• Performs other duties as assigned

QUALIFICATIONS

Knowledge of:

• Basic functions, principles and practices of law enforcement agencies including crime scene investigations and evidence retention practices and regulations. • Activities and programs of the City’s Police Department. • Current forensic methods and techniques used in the collection, analysis, evaluation, preservation, and presentation of physical evidence.
• Techniques and procedures used in developing, collection, and analyzing fingerprint evidence.
• Basic methods and techniques of crime prevention and conflict resolution. • Basic knowledge of types of narcotics and reference books. • Occupational Health and Safety Administration (OSHA) requirements for handling and disposing of evidence with blood borne pathogens, infectious diseases, and other related body fluid contamination.
• Identifying and handling a firearm.
• Police terminology and law enforcement codes.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures. • Occupational hazards and standard safety practices necessary in the assigned area. • Techniques for records management and evidence processing, including records disbursement and chain of evidence procedures.
• Methods used in the collection, tabulation, review, analysis, and distribution of evidence and property, forms, reports, and documents.
• Modern office practices, methods, and computer equipment and applications related to the work, including police records management systems, data tracking, word processing, and spreadsheet applications.
• Business letter writing and the standard format for reports and correspondence. • Business arithmetic and basic statistical techniques. • English usage, grammar, spelling, vocabulary, and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Perform technical, detailed, and responsible law enforcement support work. • Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Organize, research, and maintain technical and administrative files. • Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.

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• Obtain necessary information from individuals in stressful or emergency situations. • Analyze situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; and recommend/implement appropriate course of action. • Conduct complex criminal evidence collection and analysis. • Photograph and videotape crime scenes, traffic collision scenes, and develop latent fingerprints.
• Make accurate arithmetic and statistical calculations. • Prepare clear and effective reports, correspondence, and other written materials. • File and maintain automated and hardcopy records with speed and accuracy. • Organize own work, set priorities, and meet critical deadlines. • Operate modern office equipment including computer equipment and software programs. • Operate radio communication equipment.
• Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and two (2) years of increasingly responsible clerical, law enforcement, records management , or related experience involving frequent public contact.

Specialized training or experience in law enforcement is highly desirable.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. • Possession of, or ability to obtain, certifications in Forensics, Latent print processing, and evidence and property management desirable.
• Possession of, or ability to obtain, POST Evidence Course certification is desirable.

Physical Demands

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read written materials, a computer screen, and examine evidence; color vision to distinguish between evidence and property char acteristics; and hearing and speech to communicate in person and over the telephone and/or radio. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull Council Agenda 12-2-2025 12.A-243
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Property and Evidence Technician

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drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 75 pounds and heavier weights with the use of proper equipment.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases .

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-244
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PT Facility Attendant

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PT FACILITY ATTENDANT

FLSA: NON-EXEMPT

DEFINITION

Under direction from the Recreation Division, this position is responsible for maintaining customer relations, facility organization, and cleanliness. Responsibilities include but are not limited to building security, minor repairs, customer relations and participant safety. Candidate must be willing to work some weekends and evenings.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Recreation Manager or their designee. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Positions in this classification support and assist onsite with facility rentals for the City.

Performance of the work requires independence, initiative, tact, and discretion within established guidelines.

• Provide excellent customer service and open communications with community members, guests, and other affiliates.
• Safety and security for the City facilities and equipment. • Opens and/or closes department facilities and parks depending on the shift for that day. • Conducts regular building inspections for the purpose of documenting attendance, facility maintenance and safety reports.
• Organize and maintain the inventory of custodial supplies and equipment. • Make recommendations on the specifications for the purchase of new equipment and supplies as needed.
• Maintain a working knowledge of all general and departmental safety rules. Improve safety levels by preventing, confronting and correcting unsafe behavior. • Assist with Recreation special events and programming. • Performs other duties as assigned.

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PT Facility Attendant

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QUALIFICATIONS

Knowledge of:

• Procedures for assisting with a variety of recreation and leisure activities and programs through community participation.
• Recreational, cultural, age-specific, and social needs of the community. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of public relations techniques. • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Perform manual labor.
• Effectively deal with public and staff personnel.
• Communicate effectively both verbally and in writing. • Exhibit good organizational and leadership skills.
• Respond well under pressure.
• Perform basic repairs and facility cleanliness.
• Participate in weekend events as necessary.
• Work independently with minimal supervision.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and at least one (1) year of experience involving frequent public contact and customer service.

Licenses and Certifications

• Possession of, or ability to obtain by time of appointment, a California driver’s license.

Council Agenda 12-2-2025 12.A-246
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PT Facility Attendant

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Physical Demands

Must possess mobility to work in a standard office and/or recreational facility setting and use standard office and/or recreation equipment, including a computer, to operate a motor vehicle and to visit various City, recreation, and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office and recreational equipment. Positions in this classification frequently bend, stoop, kneel, reach, climb, and walk on uneven surfaces to participate in recreational activities; and push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.

Environmental Elements

Employees partially work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Incumbents partially work in the field and may be exposed to inclement weather and are required to wear appropriate attire for the recreation activity to which they are assigned. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-247
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PT Lead Recreation Coordinator

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PT LEAD RECREATION COORDINATOR

FLSA: NON-EXEMPT

DEFINITION

Under limited direction, leads and supports staff and crews supporting and facilitating a variety of recreation and community programs, facility rentals, community events, and activities for the Recreation Division. Performs a variety of administrative tasks and recreation work relative to the assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Recreation Manager. Exercises some general supervision when required.

CLASS CHARACTERISTICS

This is the highest-level part-time position in the Recreation Division. Performance of the work requires independence, initiative, and discretion within established guidelines. This position provides leadership and direction for recreation programs to the general public, rec reation leaders, and volunteers.

• Provides lead level coordination of recreation programs; facilitates program successes and provides insight, direction, and information to participants and staff ; serves as an authority when needed.
• Delivers exemplary service while maintaining a positive customer environment. • Participates in the development, implementation, and maintenance of program goals and objectives; oversees and maintains schedule aligning with program offerings with facility availability.
• Advertises and recruits contract instructors and teachers to assist in designing youth and adult classes and programs.
• Coordinates program billing, payments, and contracts; ensures compliance with applicants, appropriate permitting, insurance, and rental agreements and fees.

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PT Lead Recreation Coordinator

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• Oversees, monitors, manages, and leads program events and activities when required; supports registration of participants and maintains rosters and logs. • Prepares, updates and maintains reports, correspondence and staff manuals. • Participates in the development, implementation, and maintenance of program goals and practices; creates meeting agendas and focus groups to accomplish goals; provides feedback and follow up on new and existing projects as well as fiscal planning . • Establishes and maintains relationships with user groups, staff, and administration. • Coordinates, facilitates, and marketing and publicity of programs; supports and coordinates event planning ensuring all logistics are well managed. • Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Principles and practices of program development and administration, including program implementation, review, and evaluation, and budget administration. • Principles, practices, and service delivery needs related to facility rentals, classes, and community events.
• Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs through community participation. • Recreational, cultural, age-specific, and social needs of the community. • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and procedures of record keeping and report preparation. • Modern office practices, methods, and computer equipment and applications. • English usage, spelling, vocabulary, grammar, and punctuation. • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Support event planning and overall recreation program coordination. • Coordinate, and implement a variety of recreational programs and facilities suited to the needs of the community.
• Prepare clear and concise reports, correspondence, and other written materials. • Make accurate business arithmetic and statistical computations. • Organize and prioritize own work, set priorities, and meet critical time deadlines. • Use English effectively to communicate in person, over the telephone, and in writing. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

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PT Lead Recreation Coordinator

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• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and Associate Degree in Recreation, Event Planning, or related field, and three (3) years of professional experience in the development, coordination, and implementation of recreation programs.

Licenses and Certifications

• Possession of, or ability to obtain by time of appointment, a California drivers license. • Possession of, or ability to obtain and maintenance of , an American Red Cross First Aid and CPR Certificate.

Physical Demands

Environmental Elements

Employees partially work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Incumbents partially work in the field and may be exposed to blood and body fluids rend ering First Aid and CPR and are required to wear appropriate attire for the recreation activity to which they are assigned. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-250
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PT Ocean Lifeguard

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PT OCEAN LIFEGUARD

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, patrols the City beach to ensure proactive and expeditious accident prevention and response; responds to beach, cliff and water-related accidents and emergencies; enforces compliance with state and local laws, including beach ord inances; educates the public regarding beach and water safety and other public safety matters; maintains lifesaving and other related equipment and facilities; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned Cal FIRE command staff. No supervision of staff is exercised. Lead Lifeguard’s may exercise technical and functional direction over support staff.

CLASS CHARACTERISTICS

Lifeguard I: The requirement for a Lifeguard I is based on the minimum requirements for all entry- level lifeguards as set forth by the United States Lifesaving Association. That standard consists of entry-level lifeguards being at least 18 years of age, valid certification in CPR for the Professional Rescuer, California Title 22 Advanced First Aid/Public Safety for First Responders, and a minimum of 56 hours of open water lifesaving training (USLA Academy)

Lifeguard II: Must have all qualifications of a Lifeguard I and a minimum of one season as an Ocean Lifeguard. Must possess either a Boat Operator certificate or Emergency Medical Technician (EMT) certificate.

Lifeguard III: Must have all qualifications of a Lifeguard II, a minimum of two-seasons as an Ocean Lifeguard and have a valid California Emergency Medical Technician (EMT) certificate.

Lead Lifeguard I: Must have completed a USLA Academy and have a Boat Operator certificate. A minimum of two seasons as an Open Ocean Lifeguard is strongly recommended. Must possess leadership ability. Lead Lifeguard I positions are appointed through a selection process.

Lead Lifeguard II: Must have all qualifications of a Lead Lifeguard I and a valid California Emergency Medical Technician (EMT) certificate. Lead Lifeguard II positions are appointed through a selection process.

Council Agenda 12-2-2025 12.A-251
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PT Ocean Lifeguard

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• From lifeguard vehicles and towers patrols and observes beaches, bluffs, parks and the water to monitor waders, simmers, surfers, and other persons, along with boats and other watercraft and vehicles; through communication and proactive safety contacts, averts potential accidents; utilizes swimming, paddling and water lifesaving skills to perform water rescues; provides first responder medical emergency response to water and other City emergencies, including initial patient assessment, cardiopulmonary resuscitation and trauma emergency care; prepares patients and assists paramedics in advanced life support emergency medical care.
• Provides general assistance, information and instruction to the public regarding beach, water and other related public safety issues; receives, responds to and resolves questions, inquiries and complaints from the beach going public; if warranted, refers r equests and complaints to management; provides guidance, warnings and announcements for the publics benefit and information; administers basic first aid for minor injuries. • Enforces City beach ordinances including those related to animals, alcohol and public gatherings; identifies illegalities and issues warnings in accordance with applicable laws; ordinances and departmental policies; as necessary, calls for backup support from police department; responds to beach-related emergencies involving dangerous marine life. • Cleans, services, maintains and performs minor repairs to equipment and facilities; checks and monitors upkeep and preventative maintenance of towers and emergency equipment, including lifesaving and water rescue equipment, to ensure it is fully operational and prepared for emergency situations.
• Participates in educational courses and training in advanced lifeguarding techniques and equipment, medical aid and a variety of other subjects relating to lifeguarding; studies and learns local ocean, surf, weather, beach and environmental conditions; studies and learns departmental operations and procedures.

QUALIFICATIONS

Knowledge of:

• Ocean, weather, surf, beach and environmental conditions. • First aid practices, terminology and techniques, cardiopulmonary resuscitation practices. • Techniques to operate lifesaving medical equipment, including defibrillators, general lifeguard and rescue equipment, such as radio equipment, paddleboards and four -wheel drive vehicles.
• Municipal codes and ordinances regarding use of beaches and parks . • Applicable federal and state laws, including state boating laws.

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Ability to:

• Alertly observe and analyze a wide variety of public safety situations and determine appropriate courses of action.
• Establish and maintain effective working relationships with staff, public and governmental agencies.
• Communicate effectively both orally and in writing.
• Interpret, apply and explain applicable laws, codes and ordinances . • Apply medical care at the basic life support level, including cardiopulmonary resuscitation . • Prepare and maintain clear, concise and accurate documentation. • Utilize sound, independent judgment within established guidelines; remain calm, make sound decisions and respond appropriately in emergency situation. • Maintain personal physical endurance, strength and agility. • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED, and completion of the City’s junior lifeguard program.

Licenses and Certification

• Ability to obtain an Ocean Lifeguard I certification. • Ability to obtain, and maintenance of, a CPR certification for the professional rescuer. • Ability to obtain, and maintenance of, an Advanced First Aid and/or EMT I certification. • Ocean Lifeguard II and Above: Possession of, or ability to obtain by time of appointment, a California driver’s license.

Physical Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of the class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this class, an employee is frequently required to run, swim, paddle, and walk long distances; stand and sit for long periods; climb or balance; stoop, kneel, bend, crouch or crawl; reach with hands and arms; talk and hear both in person from close and long distances and by phone or radio; use hands to fingers, handle, feel, or operate lifesaving equipment and drive a vehicle. The employee regularly lifts, pushes or pulls persons or Council Agenda 12-2-2025 12.A-253
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equipment over 100 pounds. Specific vision requirements of this job include close vision, distance vision, use of both eyes, ability to

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; observe and interpret people and situations; analyze and solve problems; read and interpret data, information and documents; use mat h and mathematical reasoning; perform work on multiple, concurrent tasks with constant interruptions; work under intensive pressure and deadlines; interact with public, management, representatives of other governmental agencies and staff, and deal with distressed, quarrelsome or abusive individuals.

Environmental Elements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee regularly works in outdoor weather conditions, including ability to swim in ocean conditions, is routinely exposed to the sun, may be exposed to extreme heat or cold; works on uneven and/or slippery surfaces and is periodically exposed to hazardous conditions/situations.

Prepared by: Public Sector Personnel Consultants
Council Approved:

Council Agenda 12-2-2025 12.A-254
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PT Parking Enforcement Officer

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PT PARKING ENFORCEMENT

OFFICER

FLSA: NON-EXEMPT

DEFINITION

Under general supervision, performs a variety of field and office work supporting the function and use of the City’s parking program. Monitors meters and applicable parking equipment, patrols assigned areas, enforces parking regulations by issuing citations, checks parking meters for proper operations and collection of fees. Requires knowledge of City parking rules and regulations and the ability to courteously and tactfully deal with the public. Perform s a variety of administrative tasks in support of assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision and direction from the Parking Supervisor and Parking Enforcement Technician.

CLASS CHARACTERISTICS

This is a part-time classification that supports and assists with the daily operations of the Parking Division. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. Patrols assigned areas in order to gain compliance with parking regulations through verbal warnings, written warnings, and issuing of citations.

• Responds tactfully to questions and comments from the general public. • Provides information to the general public on laws, regulations, and ordinances affecting parking; provides general assistance to all with emphasis on customer service. • Monitors parking spaces used/blocked by construction project s • Implements goals, objectives, ordinances, regulations, policies, and priorities for parking enforcement programs.

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PT Parking Enforcement Officer

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Pismo Beach City CouncilDecember 2, 2025

Pismo Beach City Council
December 2, 2025