Announcements and Notifications
We know that communication is key to any good passenger experience, therefore the Spare Rider web portal informs passengers of any delays that may affect them, all in real-time. Announcements can be sent to passengers in a specific region to inform them of important information like service disruptions.
For instance, your organization could ask their passengers to allow extra time for their morning commute because of roadwork or could inform riders of a special fare promotion happening during a music festival.
Accessibility and Mobility Features
When riders request rides, they are given the option to select any special accommodations they may need. Our accessibility options list is customizable by the client, but may include wheelchair accessibility, small child accessibility, door-to-door access, and more.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Language Support
The Spare Rider web portal can be translated to a wealth of different languages and is already available in eight languages: Spanish, English, German, Icelandic, Japanese, Norwegian, Catalan, and Swedish.
Zone Notifications
If a rider requests a location that is outside the zone of service availability, they are notified of the pickup and dropoff zones and are asked to pick a new location inside the defined service area. The search information is, however, stored for future analysis and can be used to optimize services and facilitate strategic service expansion.
B.12 Security
Spare respects our customers' privacy, and
keeping our customers' data protected at all
times is our highest priority. Spare’s security
policy is available online at
https://sparelabs.com/en/security/.
Spare adheres to all privacy regulations in
the locations in which it operates. Therefore,
user data follows applicable provincial, state
and federal privacy laws. Spare does not
own the data collected; it is the property of RTD. Spare’s system has HIPAA-compliant security features, including:
● Authentication for site access
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 ● The ability to set user groups and their access and editing privileges ● The ability to monitor users and maintain an audit trail ● The ability for multiple organizations to use the software and have unique logins with a unique audit trail
All of these features are designed to prevent unauthorized or accidental disclosure, alteration or destruction of data. In regards to payment security, Spare safely outsources payments to our partner, Stripe, a certified PCI Level 1 Service Provider that is well known and used around the world. Spare is also compliant with the General Data Protection Regulation. In addition, our data center is a ISO 27001, General Data Protection Regulation, HIPAA-compliant facility.
Our data security methods include:
Network-level security monitoring and protection. Our network security architecture consists of multiple security zones. We monitor and protect our network to ensure no unauthorized access is performed, using:
● A virtual private cloud, a bastion host or VPN with network access control lists and no public IP addresses
● A firewall that monitors and controls incoming and outgoing network traffic ● An Intrusion Detection and/or Prevention technologies solution that monitors and blocks potential malicious packets
● IP address filtering
Data encryption. All data within Spare Platform is encrypted at two levels:
● Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security
● Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in our storage database
User protection. Protecting our users is of utmost importance to Spare. Our protocol includes the following:
● Role-based access control
● Advanced role-based access control is offered on all of our enterprise accounts and allows our users to define roles for administrators
● Account takeover protection
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 ● We protect our users against data breaches by monitoring and blocking brute force attacks Spare adheres to top industry standards to ensure the integrity of databases, software and functionality of the platform, API, driver app and rider app. This work is implemented by our quality engineers, and is managed and overseen directly by the Chief Technology Officer / Security Lead, Alexey Indeev.
Spare recently became the first on-demand transit software provider to be fully SOC-2 and HIPAA compliant. As a software provider and keepers of important data, we have a responsibility to prevent harmful data breaches, which can be economically devastating for a business and its customers. This is an important step forward in the mobility industry as we continue to expand in the transit space. More information can be found on our blog.
Developed by the American Institute of CPAs (AICPA), SOC 2 defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality and privacy. The SOC 2 auditing procedure attests to Spare’s commitment to achieving the highest standards for security compliance for all of our transit partners and transit customers.
B.13 Post-Launch Support
Spare will provide updates and feature upgrades at no additional cost to the County. As a cloud-based SaaS product, essential updates, including bug fixes and patches, are automatically pushed to customers in the background. New features are pushed to customers but not activated unless enabled by a “feature flag”. This allows organizations to test features in their testing environment before deploying into production, minimizing disruption to preferred workflows and operations.
Our roadmap is publicly available on our website. New features are added regularly based on customer feedback and industry best practices.
Product Roadmap. Spare adds new features to Spare Platform regularly. These are some of our most recent features.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 After services are launched on the Spare Platform, Spare will continue to provide a high level of support with a dedicated Partner Success team. In summary, the following is included as part of Spare’s post go-live optimization and support strategy:
● Project management and dedicated
Project Team
● Weekly meetings
● Rider interviews to find ways to improve
rider experience & optimize service
● Analysis and recommendations from our
Data Science team
● Monthly Data Science Digests
● 24/7 dedicated technical customer
support (phone, email, and chat)
● Continuous service optimization
● Personalized weekly and daily email
reports
● Future updates to the Spare Platform
● Continuous Spare Platform performance
optimization
● Spare Platform hosting and maintenance
● Translation and localization updates and
maintenance
● Real-time data gathering and
performance reporting
● On-demand service marketing support
● Spare Payment Hub ongoing
maintenance and optimization (if is used
for service)
● Ongoing rollout of new Spare Platform
innovations
Throughout the project, and during / after future service expansions, Spare will continuously identify current and future cost savings opportunities that can reduce the costs of the City’s deployment and operation. We do not expect on-site work to be required; however, should on-site launch optimization (in-person training or go-live support) or additional service marketing support be required outside of a white labelled app (e.g. co-branded case studies about service success).
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 B.14 Outreach and Marketing Plan
The long-term success of any digital on-demand service relies on how an agency can grow ridership over time. While input parameters and nature of the demand itself (e.g. how dense demand is, whether the origins and destinations are clustered, etc.) are crucial to overall service reliability, deploying marketing outreach strategies during and post-implementation are keys to rounding out a successful microtransit service.
Spare offers an in-house marketing team that could lead the marketing and awareness efforts. Working closely with the partner success team, we can help promote services and increase awareness for riders across County of Placer, City of Roseville, and the City of Auburn prior to launch and post-launch. To best support the County, Spare can provide the following levers to help market the rider platform (Section B.10: Spare Rider App and Section B.11: Spare Rider Web) to potential customers and ultimately increase overall demand:
Growth and Marketing Strategy
Spare recommends using a mix of channels and continuously reviewing and optimizing the growth plan based on the channels that prove to be most effective. Channels can include digital marketing, out-of-home advertising, community engagement and partnerships, and street marketing, to name a few.
As part of our standard marketing package, your agency will receive strategic marketing advice from Spare’s partner success and marketing teams, leveraging their experience on over 100 implementations.
Our dedicated team will help you segment your riders, identify the ride acquisition channels for them, and establish a marketing plan that can help you achieve the ridership demand based on your agency and service goals.
Rider and Community Engagement
Spare recognizes that the acquisition of new riders is not enough; agencies must also keep riders engaged and active. Targeted promotions and personalized communications help address this problem.
Spare recommends configuring a range of subscription offerings based on identified use cases to improve rider retention and expand the use of your agency’s service. We also recommend continuously analyzing ridership trends, both quantitatively and qualitatively. Spare’s in-house partner success and data science team has a proven track record of assisting partners in data collection efforts, including surveys, on-board feedback, and in-app push questions. We will be happy to leverage this expertise to evaluate your agency’s desired project outcomes on an ongoing basis and improve the services over time.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Billboard for Toyota. Ride Alliance Project
with Toyota, a billboard created by Spare to
support the launch of the new Ride Alliance
Link Project with Toyota — increasing
awareness and ridership to the program.
If your agency desires, Spare can also offer remote
workshops for riders as a part of our marketing and
community outreach campaign. We have found these
workshops to be particularly effective at reaching riders who are typically underserved by public transit, including seniors, riders with disabilities, and unbanked riders.
Branding and Design
Spare’s marketing teams also support transit agencies to create custom vehicle branding, as well as a white-label rider app, if desired. An example of the Rogue Valley
Transportation District (RVTD) microtransit vehicle is
shown to the right, where Spare created the vehicle wrap for RVTD’s Ashland Connector microtransit service to
help launch and market the new service.
Our marketing team can assist with the white label app, white label how-to-ride videos, and white label new service promo flyers as part of our design services.
Where we’ve done this before
As part of our marketing and outreach services, Spare developed:
● Custom branding work for RVTD (above), Durham Region Transit in Ontario, Zunga Bus, and Maaman
● General “How To Ride” videos that were used by Durham Region Transit (Ontario), Medicine Hat (Alberta), and Crossroads Connect (Washington)
● Provided digital assets such as social media image templates, bus vinyl designs, and an illustration “sticker pack” for all whitelabel customers DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Marketing Best Practices and Guides
Spare’s partner success and marketing team will offer best practices and guides that cover a full range of marketing knowledge that will help equip and inform your agency with the know-how to conduct outreach.
These include messaging and communications, awareness campaigns, social media, website and landing pages, service branding, pricing, leveraging an app and data, and rider education.
A snapshot of these guides include:
● How to grow ridership with the right mix of marketing channels ● How to use your website to market your mobility service ● How to use social media to market your mobility service ● How to educate your riders on your new service
● How to determine the best fare structure and pricing for your mobility service ● How to create a mobility service brand
Pricing Strategy
With transportation deployments across the world, Spare understands that a tailored pricing structure can effectively grow and shape demand. For example, in a service envisioned by Mountain Line in Flagstaff, Arizona, offering reduced fares for rides that begin or end at a transit hub can significantly boost ridership.
The Spare Platform allows partners to easily configure these parameters in order to launch targeted campaigns.
B.15 Data Reporting & Key Performance Indicators to be Provided By Software Data
Spare Analyze, our reporting and analytics platform, will be the tool the County uses to conduct data reporting and analysis of service KPIs. Please refer to Section B.8 for a narrative explanation of Analyze and Section B.6 for our ability to meet the County’s technical requirements related to data reporting.
For further custom reporting and dashboard capabilities, the County can leverage Spare’s Open API to integrate with data analytics platforms such as Tableau for even more customized data reporting.
Understanding that reporting to NTD is mandatory for any federally-funded agency, through Spare Analyze, the County can report data as per Federal Transit Administration (FTA), California Transportation Development Act (TDA) and National Transit Database (NTD) requirements. We are also looking into additional custom reporting capabilities in our product roadmap for Q2 2022.
Vehicle Metrics
Spare provides breakdown of Vehicle Revenue hours, Total Vehicle hours, and Passenger Miles.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Passenger Metrics
Spare provides Ridership data on a cumulative as well as monthly basis. The filtering of KPIs below is possible by any date range.
Demand Trends
Trends for Boarding per service hour, wait times and On time performance are available out of the box.
Spare also supports an Open API which provides raw data from which data points such as maximum passenger load and trip requests by zones can be extracted.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 SECTION C: Performance Metrics and References
from Similar Projects
C.1 Calaveras Connect for Calaveras | Calaveras County, CA *New Service
Reference: Amber Collins, Executive Director, +1 209-754- 2094 ext.104, [email protected] Vehicles in Service: 3
Vehicle Revenue Hours: 183/month
Vehicle Revenue Miles: 2664/month
Unique App Users: 119/month
Area Sq. Miles: 140
Description: Together with Spare, Calaveras Transit Agency (CTA) recently launched the Calaveras Connect microtransit service in rural California. This service is a fairly basic microtransit service, however operating in a rural region with limited cell reception in specific areas has proven to be a challenge.
Spare’s Partner Success team created multiple stop zones to help get around this issue. CTA will be using a Spare-powered whitelabel app to allow riders to travel through Calaveras County, mostly assisting their ridership in using transit to get to and from work.
C.2 Ashland Connector, Ashland, OR | RVTD
Reference: Paige West, Planning and Strategic Programs Manager, +1 541-779-5821, [email protected] Vehicles in Service: 2
Vehicle Revenue Hours: 2885 in 2021
Vehicle Revenue Miles: 33,319 in 2021
Unique App Users: 552 in 2021
Area in Sq. Miles: 21
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Description: RVTD wanted to provide a transit service to empower Ashland residents to access the town’s facilities along with fixed-route transit lines to get to other communities. As the geographical difficulties presented many challenges with running a successful fixed-transit line, RVTD was presented with a unique opportunity to innovate and design the regions’ first on-demand microtransit service. The Ashland Connector operates with ‘virtual stops’ on a flexible schedule. The stops include connections to the fixed-route system and other popular destinations.
The service’s two vans are ADA-accessible. They represent a significant improvement to the transit experience across Ashland. The principal target ridership includes families, seniors, disabled people and those getting to medical appointments, although the service is open to all residents.
Results: Today, Ashland is the only town in Oregon using both on-demand and dedicated paratransit services. With an average waiting time of only 7 minutes, the service also allows residents to access jobs, schools and healthcare much more conveniently by transit.
Since Spare partnered with RVTD, there has been a +130% increase in boardings, an average wait time of just 7 minutes, and 5 boardings for every 10 miles of service.
C.3 GoLink for DART | Dallas, TX
Reference: Todd Plesko, Vice President of
Service Planning and Scheduling, +1
214-869-0483, [email protected]
Vehicles in Service: 36
Vehicle Revenue Hours: 10658/month
Vehicle Revenue Miles: 5592/month
Unique App Users: 1004/month
Area in Sq. Miles: 201
Description: Together with partners Dallas Area Rapid Transit (DART) and Unwire, a front-end smartphone app developer, Spare piloted and launched a truly integrated multimodal transportation system. Spare replaced the legacy on-demand transit software providers for DART, and rolled out the GoPass 3.0 Maas (Mobility as a Service) application. By fully integrating the application with the DART GoLink microtransit service, Spare helped to create the largest public on-demand transit service in North America.
As one of the primary partners for this project, Spare worked closely with DART to envision, pilot, and launch a multi-modal, integrated, automated, accessible, and connected personalized transportation system.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Spare’s integration with GoPass 3.0 for DART GoLink utilizes the full capabilities of Spare Open API.
GoPass 3.0 is the first time a complete mobility platform has been integrated into an agency-owned tool, combining trip planning, booking, and payment of multi-modal trips (fixed route, on-demand, and third-party trip brokerage) in a seamless interface. Under the hood, the GoPass 3.0 front-end (developed by Unwire) is powered by Spare Platform, with the use of Spare Open API. Spare Platform also provides fixed route analytics and fixed route predictions for DART.
DART covers the metropolitan area of Dallas, a huge urban area that is home to 7.5 million people.
Connecting urban, suburban and rural residents to the city's transit is a challenge. Many people have trouble completing the 'first or last mile' of their commutes: 28% of all people live more than ¼ mile from a transit stop, and 24% of all jobs are more than ¼ mile from a transit stop.
Their initial launch had struggled because their previous software providers did not allow DART to:
● Deploy a truly on-demand solution
● Fully integrated into the GoPass multimodal travel planner app ● Provide automatic real-time brokering to multiple operators One of the key reasons DART wanted to work with Spare was because of our comprehensive Spare Open API. This allowed DART to seamlessly integrate the Golink microtransit service into the GoPass app, creating a truly multimodal travel planner and ticketing solution across the entire transportation network.
Spare Engine, Spare's flexible algorithm, is able to
operate a stop-based service as well as a door-to-door
service, which has proved ideal for DART's needs.
Results: Go-Link was launched in January 2019 in
four zones, which quickly increased to 14 zones upon
the service being so highly valued by riders. DART’s
GoLink service has transformed how Dallas Fort
Worth citizens travel.
For this project, Spare partnered with Irving Holdings
to provide both branded dedicated GoLink vehicles
and non-dedicated vehicles into the DART GoLink
on-demand bus service. Through Spare Platform,
DART was able to seamlessly and automatically
dispatch non-dedicated Irving Holdings trips to GoLink
passengers when a DART-branded dedicated GoLink
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 vehicle could not facilitate the trip in a satisfactory way (for example, if wait times are too high).
With an average of 17,800 boardings a month, this has decreased GoLink’s operational costs by 26% while maintaining the same excellent service quality, thanks to Spare's ability to dispatch to multiple operators, and keeping passenger satisfaction over 95%. The service has provided immense value to transit riders across the region. Plus, by offering a more accessible public transportation service, DART is reducing the burden on their paratransit service by providing passengers with disabilities the option to use GoLink.
C.4 SW Prime + SW Prime MD
for SouthWest Transit | Eden
Prairie, MN
Reference: Matt Fyten, Director of Operations,
+1 952-974-3111, [email protected]
Vehicles in Service: 16
Vehicle Revenue Hours: 26,605 in 2021
Vehicle Revenue Miles: 577,082 in 2021
Unique App Users: 2409 in 2021
Area in Sq. Miles: 108
Description: The SouthWest (SW) Prime service, which operates across five suburban cities in Minnesota, is one of the largest on-demand transit zones in the world—covering nearly 80 square miles.
Spare took over SouthWest Transit’s On-Demand service from Ridecell in 2019, when SouthWest Transit needed a truly flexible platform to rapidly scale the number of on-demand vehicles it could run.
SouthWest Transit previously operated two separate fleets of vehicles serving non-emergency medical transportation (NEMT) and microtransit customers. As demand grew for vital NEMT to key hospitals and clinics around the region, the services could not be combined because the NEMT customers had access to different zones and were able to pre-book in advance, whereas the microtransit service was only on-demand and the zones were different. In addition, SouthWest Transit could not easily scale their operations due to the inability to allow manual ride-matching, as opposed to automatic matching and dynamic routing. With Spare, our technology now powers both services, and operates a
commingled NEMT and microtransit service, while
maintaining service standards and individual requirements.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Results: The Spare Engine helped to significantly improve the efficiency of Prime, with each passenger-kilometer costing 20% less to the agency. The experience for SouthWest Transit’s customers has also vastly improved, with waiting times dropping by 13% and almost two-thirds of all rides being pooled. On the NEMT Prime MD service, ridership boomed to over 1,000 monthly boardings in the space of a few months. Prime MD’s superior customer service resulted in an average waiting time of only 14 minutes, allowing customers to attend their medical appointments swiftly and reliably.
C.5 VANLNK for StarTran |
Lincoln, NE
Reference: Michael Davis, Transit Planner, +1
402-450-6160, [email protected]
Vehicles in Service: 15
Vehicle Revenue Hours: 36,050 in 2021
Vehicle Revenue Miles: 543,352 in 2021
Unique App Users: 920 in 2021
Area in Sq. Miles: 100 Sq. Miles
Description: In April 2020, StarTran, was seeking a new approach for its microtransit and paratransit.
With the help of Spare’s technology introduced new commingled, door-to-door paratransit and microtransit to its riders. Now all passengers, whether general transit or paratransit riders, can hail a bus either through the Spare Rider app or by calling in to StarTran’s booking centre. StarTran launched these two new services to compensate for reduced fixed-route schedules due to the COVID-19 pandemic and provide safe access to mobility for the entire local community throughout the crisis and beyond.
The innovation resulted in 30% operational savings and was named by Mass Transit Magazine as one of the most innovative transit projects of 2020.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Results: Since the two services share the same drivers and vehicles, they are significantly more cost-effective. This efficiency gain will also become more apparent with the projected increase from 1.5-2 paratransit / ADA passengers to 3-4 passengers per vehicle hour after the 2-person per vehicle COVID restriction is eliminated.
By commingling microtransit with paratransit, StarTran has eliminated the need for 3 extra vehicles on the road, which means operational cost savings of up to 33%. Commingling has also saved 25%, or 40 hours of staff time per week, on scheduling and dispatch because of Spare’s automated solution.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Spare Platform
Passenger Terms of Use
Last Updated: February 17, 2021
BY USING (THE TERM “USE” WHEN USED HEREIN IN RESPECT OF THE PLATFORM WILL MEAN ACCESS OR USE, AND “USING” WILL HAVE A CORRESPONDING MEANING) THE
PLATFORM (AS THAT TERM IS DEFINED BELOW), YOU ACCEPT AND AGREE TO BE BOUND
BY AND COMPLY WITH THESE TERMS OF USE, AS UPDATED FROM TIME TO TIME IN ACCORDANCE WITH THE SECTION BELOW TITLED “CHANGES TO THESE TERMS OF USE AND PLATFORM”. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE, PLEASE DO NOT USE THE PLATFORM. IF YOU ARE USING THE PLATFORM ON
BEHALF OF ANOTHER PERSON OR A CORPORATE ENTITY, YOU REPRESENT AND
WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH PERSON OR ENTITY TO THESE TERMS OF USE.
WHERE WE PROVIDE SERVICES ON BEHALF OF ONE OF OUR SUBSCRIBERS (“TRANSPORT PROVIDER”), THAT TRANSPORT PROVIDER MAY REQUIRE THAT YOU AGREE TO
ADDITIONAL TERMS OF USE AS BETWEEN THAT TRANSPORT PROVIDER AND YOU WHERE YOU USE THAT TRANSPORT PROVIDER’S SERVICES THROUGH OUR PLATFORM.
SUCH ADDITIONAL TERMS FORM AN AGREEMENT BETWEEN YOU AND THE TRANSPORT PROVIDER, AND SPARE IS NOT A PARTY TO SUCH AGREEMENT.
The following terms of use (the “Terms of Use”) govern your use of: (1) the websites under Spare’s control, whether partial or otherwise (collectively, the “Website”), (2) the mobile device software provided by us to you through the Apple App Store, the Windows Phone Store, or Google Play, as applicable, to facilitate the matching of Drivers (as defined below) and other users (each, a “Passenger”) interested in retaining a Driver to perform services (the “Application”); and (3) all other services provided by Spare, as described on the Website or the Application (collectively, the “Platform”). These Terms of Use form an agreement between Spare Labs Inc. (“Spare”, “us”, “we”, “our”) and you. The term “you” refers to the person or entity visiting, browsing or otherwise using the Platform, or communicating with drivers registered with Spare (each such driver, a “Driver”), in each case for the purpose of finding a Driver to provide transportation services as Driver and Passenger may agree between themselves in each case (each, a “Ride”). The Platform is provided solely to: (1) assist you in gathering information about the various Ride opportunities and Drivers available on the Platform, including, if applicable and without limitation, profiles and reviews of Drivers (each, a “Driver Profile”); (2) enable you to post information regarding yourself and your Ride requests; (3) post reviews of Drivers; and (4) facilitate communication with Drivers with the objective of entering into a Ride Agreement (as defined below) solely for the purpose of engaging in transportation activities (“Platform Services”).
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Changes to these Terms of Use and Platform
Except where prohibited by applicable law, Spare reserves the right to change these Terms of Use at any time without notice. Your continued use of the Platform after any changes to these Terms of Use indicates your acceptance of such changes. It is your responsibility to review these Terms of Use regularly for any changes. Spare reserves the right to change any information, material or content (including, but not limited to, details, features and availability of Platform Services, Drivers, Driver Profiles, Rides, and reviews of Rides and Drivers) contained on or provided through the Platform (the “Content”) at any time, and from time to time, without notice.
Use of the Platform
As a condition of your use of the Platform, you warrant that: (1) you have reached the age of majority in your jurisdiction of residence; (2) you possess the legal authority to create a binding legal obligation on behalf of yourself; (3) you will use the Platform in accordance with these Terms of Use; (4) all information supplied by you on the Platform is true, accurate, current and complete; and (5) you will use the Platform Services only in accordance with applicable law. Spare retains the right, at its sole discretion, to deny to anyone use of the Platform or the services it offers, at any time and for any reason, including, but not limited to, for violation of these Terms of Use. You will cease and desist from any such use immediately upon request by Spare.
License Grants
Subject to these Terms of Use, Spare grants you a personal, revocable, non-exclusive and non-transferable license during the Term to permit you to access and use the Platform in accordance with these Terms of Use for the Platform Services only.
User Account
You will be required to successfully register for a user account (the “User Account”) using the available interfaces at the Platform, including without limitation, by signing into the Platform using your user account (“User ID”) in order to use the Platform and communicate with Drivers through the Platform.
Spare may, at its sole discretion, elect not to recognize your User ID or require you to provide additional information. You will keep your User ID secure and will not share your User ID with anyone else, and you will not collect or harvest any personal data of any other user of Spare, including without limitation account names. Spare reserves the right to disable any User Account issued to you at any time in Spare’s sole discretion. If Spare disables access to a User Account issued to you, you may be prevented from accessing Spare, your account details or any Rides that are associated with your account.
Term and Termination
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 These Terms of Use will commence on the day you first use the Platform and will continue into force until terminated by either party (the “Term”). Either party may terminate these Terms of Use as follows:
(1) Spare may terminate these Terms of Use at any time and with immediate effect by giving notice to you, at Spare’s discretion, by email (at your current email address on file with Spare) or through the Platform; (2) you may terminate these Terms of Use at any time and with immediate effect by requesting (by email or through any then-available interfaces on the Platform) that your User Account be deleted, ceasing use of the Platform, and uninstalling and removing all local software components thereof.
Ride Agreements with Drivers
If you wish to request a Ride on the Platform, you may be required to provide a valid credit or debit card to our third party payment processor. All disputes regarding charges to your credit or debit card are between you, the applicable Driver and such third party payment processor and Spare will in no way be responsible for the resolution of any such disputed charges. If you select a Driver for a Ride through the Platform, you may separately enter into an agreement with that Driver on such terms and conditions as may be agreed to between you and that Driver (“Ride Agreement”). You understand that you are engaging directly with the Driver you select and not Spare, and that Spare is not a party to and will be in no way responsible for the performance of either you or the Driver under any Ride Agreement. Without limiting the foregoing, you understand and agree that the Driver will not be an employee of Spare. Spare does not make any representations or warranties of any kind in respect of a Driver or a Ride Agreement and you acknowledge that Spare is not an agent or representative of you or any Driver. You are responsible for managing, inspecting, accepting and paying for services provided under a Ride Agreement in accordance with the terms and conditions thereof. You also agree to act in good faith when negotiating and performing your obligations under each Ride Agreement.
If you fail to perform your obligations under the Ride Agreement, Spare at its sole discretion may suspend your User Account or prevent you from using the Platform.
YOU ACKNOWLEDGE THAT SPARE DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS
SERVICES OR ACT AS A TRANSPORTATION CARRIER AND ALL TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS.
Payment Fees
You will pay Spare a fee that is calculated dynamically with each Ride (the “Fee”). You may be responsible for paying such amount even if you cancel a Ride after being matched with a Driver.
The Fees and charges set forth above to not include any payment processing fees assessed by our third party payment processors for which you will be solely responsible. By using the Platform Services, you authorize our third party payment processors to deduct and send directly to us and to Drivers any amounts DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 owed to us or Drivers, as applicable, pursuant to these Terms of Use. Third party payment processors are not subcontractors or agents of Spare and any disputes between you and a Passenger regarding any payments or lack thereof are between you, such Passenger and the third party payment processor, as applicable. We and our third party payment processors are not responsible for the transmission or processing of any payments you make or receive pursuant to your use of the Platform Services. Your use of the payment services provided by our third party payment processors may be subject to additional terms and conditions made available to you by such payment processors.
Reviews and Comments
By submitting content to the Platform or Spare, including without limitation any Driver or Ride reviews, questions, comments, suggestions, ideas or similar information (collectively, “Submissions”), you grant Spare and its affiliates, a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right and license to (1) use, reproduce, modify, adapt, translate, distribute, publish, exploit, create adaptations and derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (2) use the name that you submit in connection with such Submission. You acknowledge that Spare may choose to provide attribution of your Submissions (e.g., listing your name and city on a Driver or Ride review that you submit) at our discretion, and that such Submissions may be used by Spare or shared with Drivers and others using our Platform without notice to you. You further grant Spare the right to pursue at law any person or entity that violates your or Spare’s rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential to you.
Spare takes no responsibility and assumes no liability for any Submissions posted or submitted by you.
Spare has no obligation to post your Submissions and reserves the right, in its absolute discretion to determine which Submissions are published on the Platform. If you do not agree to the terms relating to Submissions in this Section, do not provide us with any Submissions. You are fully responsible for the content of your Submissions, specifically including, but not limited to, reviews posted to the Platform.
Spare may take down any Submissions for any reason at any time without notice to you. You will not post or transmit to or from the Platform: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity or privacy, or that would violate any applicable law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other intellectual property or proprietary right of any third party. You will be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to the Platform.
Ownership
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Spare expressly reserves all rights in the Platform and all materials provided by Spare in connection with these Terms of Use that are not specifically granted to you. You acknowledge that all right, title and interest in the Platform, all materials provided by Spare in connection with these Terms of Use (including the Content), and any update, adaptation, translation, customization or derivative work thereof, and all intellectual property rights therein will remain with Spare (or third party suppliers, if applicable), and that the Platform and all materials provided by Spare hereunder are licensed and not “sold” to you.
Privacy Policy
Please click here to review our current Privacy Policy, which contains important information about our practices in collecting, storing, using and disclosing your personal information, and which is hereby incorporated into and forms a part of these Terms of Use:
https://sparelabs.zendesk.com/hc/en-us/articles/360000552634-Terms-of-Use-and-Privacy-Policy No Unlawful or Prohibited Use
You will not, without Spare’s prior written permission, use the Platform and the Content for purposes other than the Platform Services. Without limiting the generality of the foregoing, you will not, and will not permit anyone else to: (1) “frame”, “mirror” or otherwise incorporate the Platform or the Content or any part thereof on any website; (2) access, monitor or copy any part of the Platform or the Content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (3) violate the restrictions in any robot exclusion headers on the Content or the Platform or bypass or circumvent other measures employed to prevent or limit access to the Platform; (4) take any action that imposes, or may impose, in Spare’s discretion, an unreasonable or disproportionately large load on the Platform; (5) deep-link to any portion of the Platform for any purpose; (6) remove (or permit anyone else to remove) any watermarks, labels or other legal or proprietary notices included in any Ride, the Platform or the Content; (7) modify or attempt to modify (or permit anyone else to modify or attempt to modify) the Platform or any Rides, including without limitation any modification for the purpose of disguising or changing any indications of the ownership or source of the Platform or a Ride; (8) use the Platform or any Ride or Content as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution, except as specifically permitted by an applicable Ride Agreement and only in the exact manner specified and enabled by therein; (9) attempt to, assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the Platform; (10) copy, reproduce, modify, distribute, transfer, sell, publish, broadcast, perform, transmit, publish, license or circulate in any form any part of the Platform or the Content; (11) create adaptations, translations, or derivative works based on the Platform or the Content, in whole or in part, or decompile, disassemble, reverse engineer or other exploit any part of the Platform or the Content; (12) use of access the Platform in a manner that violates the rights (including, but not limited to intellectual property rights) DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 of any third party; or (13) upload to or transmit through the Platform any information, images, text, data, media or other content that is offensive, hateful, obscene, defamatory or violates any laws, in each case as determined by Spare in its sole discretion.
Third Party Websites
The Platform may provide links to third party websites. Spare does not endorse the information contained on those web sites or guarantee their quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, merchantability or fitness for any purpose. The content in any linked web site is not under Spare’s control, and if you choose to access any such web site, you do so entirely at your own risk.
Viruses
The downloading and viewing of Content is done at your own risk. Spare cannot and does not guarantee or warrant that the Platform or the Content are compatible with your computer system or that the Platform or the Content, or any links from the Platform or the Content, will be free of viruses, worms, Trojan horses or disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your computer system, and you are responsible for the entire cost of any service, repairs or connections of and to your computer system that may be necessary as a result of your use of the Platform.
Communications Not Confidential
Spare does not guarantee the confidentiality of any communications made by you through the Platform.
Although Spare generally adheres to the accepted industry practices in securing the transmission of data to, from and through the Platform, you understand, agree and acknowledge that Spare cannot and does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Platform or any Rides.
DISCLAIMER AND LIMITATION OF LIABILITY
THE PLATFORM AND THE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, AND CONDITIONS OF ANY KIND. USE OF THE PLATFORM OR THE CONTENT IS AT YOUR OWN RISK. SPARE DOES NOT MAKE ANY
REPRESENTATIONS, WARRANTIES OR CONDITIONS ABOUT THE QUALITY, ACCURACY,
RELIABILITY, COMPLETENESS, CURRENCY, OR TIMELINESS OF THE PLATFORM OR THE CONTENT. THE PLATFORM AND THE CONTENT MAY INCLUDE ERRORS, OMISSIONS AND INACCURACIES, INCLUDING, WITHOUT LIMITATION, PRICING ERRORS. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPARE DOES NOT ASSUME ANY
RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES IN THE PLATFORM OR DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 THE CONTENT. IN ADDITION, SPARE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE PLATFORM. DRIVER AND RIDE REVIEWS DISPLAYED ON THE
SITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND SPARE DOES NOT GUARANTEE THE ACCURACY OF THE REVIEWS. SPARE MAKES NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC DRIVERS OR RIDES. WITHOUT LIMITING THE FOREGOING, SPARE MAKES NO GUARANTEES ABOUT ANY DRIVER’S ABILITY TO
FULFILL ITS OBLIGATIONS WITH RESPECT TO A RIDE OR RIDE AGREEMENT, INCLUDING,
WITHOUT LIMITATION, THE SUITABILITY OF ANY DRIVER TO PERFORM ANY SERVICES IN A WORKMAN-LIKE OR PROFESSIONAL MANNER.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPARE DISCLAIMS ALL
WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO
THE PLATFORM (OR ANY PART THEREOF) AND THE CONTENT (OR ANY PART THEREOF)
WHETHER EXPRESS, IMPLIED, STATUTORY OR COLLATERAL, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT, OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE
OF DEALING OR USAGE OF TRADE, OR THAT THE PLATFORM OR THE CONTENT ARE OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. IN NO EVENT WILL
SPARE BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE,
STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF
DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES), WHETHER OR
NOT SPARE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR
RELATED TO THE USE OF, OR THE INABILITY TO MAKE USE OF, THE PLATFORM OR THE CONTENT OR ANY RIDE AGREEMENT. DRIVERS MARKETING THEIR SERVICES THROUGH
THE PLATFORM ARE INDEPENDENT CONTRACTORS AND NOT CONTRACTORS, AGENTS OR EMPLOYEES OF SPARE. SPARE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS,
REPRESENTATIONS, WARRANTIES, CONDITIONS, BREACHES OR NEGLIGENCE OF ANY
DRIVERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER
DAMAGES OR EXPENSES RESULTING THEREFROM AND TAKES NO RESPONSIBILITY
WHATSOEVER RELATED TO ANY RIDES OR RIDE AGREEMENTS ENTERED INTO BY YOU
AND ANY DRIVERS, INCLUDING, WITHOUT LIMITATION, IN RESPECT OF ANY LIABILITIES,
CLAIMS, CAUSES OF ACTION, DEMANDS, RECOVERIES, LOSSES, DAMAGES, FINES,
PENALTIES, OR OTHER COSTS OR EXPENSES YOU MAY INCUR OR BECOME LIABLE FOR,
WHETHER UNDER CONTRACT, COMMON LAW, STATUTE OR OTHERWISE, ASSOCIATED
WITH THE TERMINATION OR CESSATION OF ANY RIDES OR RIDE AGREEMENTS FOR ANY DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 REASON (COLLECTIVELY, “TERMINATION DAMAGES”). YOU AGREE TO INDEMNIFY SPARE
AND HOLD US HARMLESS FROM ANY DAMAGES (INCLUDING TERMINATION DAMAGES)
THAT ANY DRIVER OR OTHER THIRD PARTY MAY BECOME ENTITLED TO IN RESPECT OF ANY RIDE OR RIDE AGREEMENT.
THE FOREGOING LIMITATION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. TO THE EXTENT THAT THE FOREGOING LIMITATION DOES NOT APPLY,
IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF SPARE IN CONNECTION WITH
OR UNDER THESE TERMS OF USE, INCLUDING WITHOUT LIMITATION FROM A RIDE
AGREEMENT, OR YOUR USE OF, OR INABILITY TO MAKE USE OF, THE PLATFORM OR THE
CONTENT, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO A RIDE AGREEMENT, OR
YOUR USE OF, OR INABILITY TO MAKE USE OF, THE PLATFORM OR THE CONTENT
EXCEED ALL FEES SPARE HAS COLLECTED UNDER THESE TERMS OF USE IN THE PRECEDING 12 MONTHS OR THE EQUIVALENT IN LOCAL CURRENCY. FOR GREATER
CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THESE TERMS OF USE WILL NOT INCREASE THE MAXIMUM LIABILITY AMOUNT.
The limitation above reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.
Indemnification
You will defend, indemnify and hold harmless Spare and all of its officers, directors, affiliates, successors, assigns, contractors, employees and agents from and against any liabilities, claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought in connection with or as a result of:
your breach of any of your warranties, conditions, representations or obligations under these Terms of Use or any documents referenced herein;
your violation of any applicable law or the rights of a third party (including, without limitation, privacy or intellectual property rights);
your use of the Platform;
breach of or failure to perform under any Ride Agreement by you or by any third party acting on your behalf or with your permission; or
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 any claim or allegation that a Driver is an employee of Spare in connection with any Ride or Ride Agreement.
Geographic Application of the Platform
Not all of the Drivers, Rides and services described on the Platform are available in all jurisdictions.
Furthermore, nothing on the Platform constitutes an offer or solicitation to buy or sell any product or service to anyone in any jurisdiction in which such an offer or solicitation is prohibited by applicable law.
Governing Law and Jurisdiction
These Terms of Use will be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. These laws apply to your use of the Platform or the Content, notwithstanding your domicile, residency or physical location. The Platform and the Content are intended for use only in jurisdictions where they may lawfully be offered for use. Except as restricted by applicable law, you hereby consent to the exclusive jurisdiction and venue of courts in Vancouver, British Columbia, Canada in all disputes arising out of or relating to the use of the Platform or the Content.
Entire Agreement, Waiver and Severability
These Terms of Use constitute the entire agreement between Spare and you pertaining to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Spare with respect to the Platform. A printed version of these Terms of Use and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Spare’s failure to insist upon or enforce strict performance of any provision of these Terms of Use will not be construed as a waiver of any provisions or right. Any waiver by Spare of a right or a provision hereof must be provided by Spare in writing. If any of the provisions contained in these Terms of Use are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination will not affect the remaining provisions contained herein. If any of the provisions contained in these Terms of Use conflict with the terms of another agreement between the parties (such as the terms of a Ride Agreement in respect of a Ride), then these Terms of Use will prevail; provided that, if you are also a Driver registered on the Platform, the terms of use applicable to Drivers will govern your relationship with Spare in that respect. It is the express wish of the parties that these Terms of Use and all related documents be drawn up in English. C’est la volonté expressive des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.
Apple App Store Additional License Terms
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 If the Application is provided to you through the Apple Inc. (Apple Inc. together with all of its affiliates, “Apple”) App Store, the following terms and conditions apply to you in addition to all the other terms and conditions of this Terms of Use: The parties acknowledge this Terms of Use is concluded between you and us, and not with Apple. The responsibility for the Application and content thereof is governed by this Terms of Use.
Notwithstanding anything else in this Terms of Use, you may use the Application only on an iPhone or iPad that you own or control.
You and we acknowledge that Apple has no obligation to furnish any maintenance or support services with respect to the Application. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Application (if any) to you. Except for the foregoing, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be governed by this Terms of Use.
Any claim in connection with the Application related to product liability, a failure to conform to applicable legal or regulatory requirements, claims under consumer protection or similar legislation is governed by this Terms of Use, and Apple is not responsible for such claim.
Any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights will be governed by this Terms of Use, and Apple will not be responsible for the investigation, defense, settlement and discharge of such intellectual property infringement claim.
You represent and warrant that you are not: (i) located in any country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; or (ii) listed on any U.S. Government list of prohibited or restricted parties.
You may contact us in writing regarding any notices, questions, complaints, or claims with respect to the Application. Name: Kristoffer Vik Hansen Address: 810-815 W Hastings St, Vancouver BC V6C 1B4, Telephone Number: (778) 995-6401 Email Address: [email protected] Apple are a third party beneficiaries to this Terms of Use and may enforce this Terms of Use against you.
If any of the terms and conditions in this Terms of Use are inconsistent or in conflict with Apple’s applicable instructions for Minimum Terms for Developer’s End User License Agreement or the App Store Terms of Service as of the Effective Date, the terms and conditions of Apple’s instructions for Minimum Terms for Developer’s End User License Agreement or App Store Terms of Service, as applicable, will apply to the extent of such inconsistency or conflict.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88 Google Play
If the Application is provided to you through the Google Inc. (Google Inc. together with all of its affiliates, “Google”) Google Play, the following terms and conditions apply to you in addition to all the other terms and conditions of this Terms of Use: (a) You acknowledge that Google is not responsible for providing support services for the Application; and (b) if any of the terms and conditions in this Terms of Use are inconsistent or in conflict with Google’s Google Play Developer Distribution Agreement as of the date this Terms of Use was accepted, the terms and conditions of Google’s Google Play Developer Distribution Agreement will apply to the extent of such inconsistency or conflict.
DocuSign Envelope ID: 16562D43-D815-48A9-8E94-CD84944CAE88
COUNCIL COMMUNICATION
CC #: 2305
File #: 0800-05
Title:
Cybersecurity Enterprise Endpoint Detection and Response Solution – Contract Purchase Agreement
Contact: Jesse Ravera 916-774-5125 [email protected] Meeting Date: 9/7/2022
Item #: 7.8.
RECOMMENDATION TO COUNCIL
Staff recommends Council adopt a resolution authorizing the City Manager to execute a contract purchase agreement with ePlus Technology Inc. for Crowdstrike Falcon Enterprise Detection and Response subscription services.
BACKGROUND
Antivirus technologies have evolved into complete enterprise endpoint detection and response solutions that include real-time monitoring and detection of threats. Enterprise endpoint detection and response solutions are behavior based allowing for the detection and isolation of abnormal behavior, and provide forensic capabilities. The City released a Request for Proposals (12-022), evaluated responses, and selected the response from ePlus Technology Inc. proposing the Crowdstrike Falcon Enterprise solution.
FISCAL IMPACT
The total cost is $315,992.56. Year 1 replacement cost for current technologies will be $99,844.60, year 2 cost will be $107,609.55, and year 3 cost will be $108,538.41. The year 1 cost of $99,844.60 will be funded through the FY2022-23 Information Technology Replacement Fund. Because of its cloud subscription model, the year 2 cost of $107,609.55 will be funded through IT’s FY2023-24 operating budget and the year 3 cost of $108,538.41 will be funded through IT’s FY2024-2025 operating budget, contingent upon Council approval of budgets.
ENVIRONMENTAL REVIEW
The California Environmental Quality Act (CEQA) does not apply to activities that will not result in a direct or reasonably foreseeable indirect physical change in the environment, or is otherwise not considered a project as defined by CEQA Statute §21065 and CEQA State Guidelines §15060(c)(3) and §15378. Approval of a contract purchase agreement for Crowdstrike Falcon Enterprise solution meets the above criteria and is not subject to CEQA. No additional environmental review is required.
CITY COUNCIL STRATEGIC PLAN/OVERARCHING GOALS
Goal C - Maintain a safe and healthy community
Goal F - Invest in well-planned infrastructure and growth Respectfully Submitted,
Jesse Ravera, Assistant IT Director
Hong Sae, Chief Information Officer
_____________________________
Dominick Casey, City Manager
ATTACHMENTS:
Description
Resolution 22-360
Vendor SignedAgreement
Final Quote
RESOLUTION NO. 22-360
APPROVING A CONTRACT PURCHASE AGREEMENT, BY AND BETWEEN THE CITY OF ROSEVILLE AND EPLUS TECHNOLOGY INC. AND AUTHORIZING THE CITY
MANAGER TO EXECUTE IT ON BEHALF OF THE CITY OF ROSEVILLE WHEREAS, a contract purchase agreement (3002458), for Cybersecurity Enterprise Endpoint Detection and Response Solution, by and between the City of Roseville and ePlus Technology Inc., has been reviewed by the CityCouncil.
NOW, THEREFORE, BE IT RESOLVED by the Council of the City of Roseville that said contract purchase agreement is approved and that the City Manager is authorized to execute it on behalf of the City of Roseville.
PASSED AND ADOPTED by the Council of the City ofRoseville this day of , 2022, by the following vote on roll call:
AYES COUNCILMEMBERS:
NOES COUNCILMEMBERS:
ABSENT COUNCILMEMBERS:
MAYOR
ATTEST:
City Clerk
Contract Purchase Agreement 3002458
Supplier Details:
Company ePlus Technology Inc
Contact Brittani Neff
Address 233 Technology Way Suite 4
Rocklin, CA 95765
Submit your response to:
Company City of Roseville
Contact "Becky" Rebecca Philipp
Address Purchasing Division
2075 Hilltop Circle
Roseville, CA 95747
Phone (916) 774-5724
Fax (916) 774-5736
E-mail [email protected]
This Contract Purchase Agreement is sent for your review and acceptance. Notify the Buyer via email of any needed changes to the company name, address, and contact information. The Buyer will update the agreement prior to you signing the document.
Return signed copies of the agreement to the Buyer noted on the agreement. Alterations or modifications to the agreement are not allowed. Upon receipt of all necessary documents, the City will sign the agreement and return a fully executed copy to you. Receipt of the signed copy will be your notice to proceed with the work in accordance with the terms and conditions of the agreement. Work must not begin until the contract has been fully executed.
The following guidelines must be followed for the signature block on the agreement:
Sole proprietorship - By owner
Partnership - Any general partner
Corporation - Two options:
(1) A signature from the President and the corporate seal; OR (2) One signature from the Chairman of the Board, President, or any Vice President AND one signature from the Secretary, any Assistant Secretary, Chief Financial Officer, or any Treasurer or Assistant Treasurer of the corporation
*General Manager, Office Manager and/or Sales Manager are not corporate officer titles. The agreement will be rejected if not signed in accordance with these guidelines.
Insurance requirements:
The City's insurance requirements are referenced on Attachment A of the agreement. By signing the agreement, you are confirming that your company has the minimum insurance limits required. 1 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
Agreement 3002458
Agreement Date 04-AUG-2022
Revision 0
Agreement Amount 315,992.56 USD
Invoice To City of Roseville
Accounts Payable
311 Vernon St
ROSEVILLE CA 95678
Supplier ePlus Technology Inc
233 Technology Way Suite 4
Rocklin, CA 95765
Phone:
Fax:
Email:
(916) 774-5488
(916) 784-3796
[email protected]
Phone:
Fax:
Email:
(916) 251-3953
()
[email protected]
Description of
Labor,
equipment
and/or materials
The supplier shall provide the services called for under the City of Roseville Request for Proposals (RFP) 12-022 and ePlus Technology, Inc.'s proposal dated 4/22/22 and price quote dated 6/6/22. The terms and scope of work of the City of Roseville RFP 12-022 and supplier's proposal and price quote are herein made part of this contract purchase agreement and fully incorporated by reference. The attached Confidentiality and Nondisclosure Agreement and CrowdStrike Terms and Conditions shall also be incorporated by reference.
Start Date: Upon executed agreement
End Date: 9/4/25
Contact Jesse Ravera in the Information Technology Department at (916)774-5125 or [email protected] for questions regarding this agreement.
Customer # Supplier # Payment Terms Freight Terms FOB Shipping Method 12325 Net 30 Freight on Board at the destination Destination Best Method Start Date End Date Confirm To
"Becky" Rebecca Philipp Phone 1-916-774-5724
Attention: Total Cost not to exceed the agreement amount without prior approval of the Purchasing office. 2 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
Contract Terms and Conditions
1. To the fullest extent allowed by law, Consultant agrees to indemnify, including the cost to defend City, and its officers, agents, employees and volunteers from any and all claims, demands, costs or liability that arise out of, or pertain to, or relate to the negligence, recklessness, or willful misconduct of Consultant and its agents in the performance of services under this contract, but this indemnity does not apply to liability for damages for death or bodily injury to persons, injury to property, or other loss, arising from the sole negligence, willful misconduct or defects in design by City or the agents, servants, or independent contractors who are directly responsible to City, or arising from the active negligence of City.
Consultant's responsibility for such defense and indemnity obligations shall survive the termination or completion of this Agreement for the full period of time allowed by law. The defense and indemnity obligations of this Agreement are undertaken in addition to, and shall not in any way be limited by, the insurance obligations contained in this Agreement.
2. Consultant is an independent contractor, and shall not be considered an officer, agent or employee of the City.
3. Without the written consent of the City, this Agreement is not assignable by Consultant either in whole or in part.
4. Time is of the essence of this Agreement.
5. At any time during the term of this Agreement, the City has the right to terminate this Agreement, provided Consultant is given thirty (30) days written notice. City's termination shall be without further liability to City; however, Consultant shall be entitled to all costs reasonably incurred prior to the date of termination. Consultant acknowledges that City may terminate this Agreement should funds not be appropriated by its governing body to continue services under this Agreement. Notwithstanding the foregoing, the City acknowledges that ePlus is a reseller and ePlus is providing license and or maintenance renewal provided by the manufacturer. ePlus cannot enforce any early termination of such plans without manufacturer approval/consent. ePlus will work with the manufacturer at the time of the request but cannot meet this provision without such consent. Once a license or maintenance plan is purchased it is valid for the term provided.
6. This Agreement may only be amended or modified in writing. It is integrated and contains the complete understanding of the parties.
7. All equipment, supplies and services sold to the City of Roseville shall conform to the general safety orders of the State of California. The City acknowledges that ePlus is a reseller of IT hardware, software, maintenance and support and other third party products and services (collectively, "Products") and not the manufacturer or licensor. ePlus or its supplier will pass through to the City any and all applicable hardware or software product warranties of the manufacturer, as ePlus does not provide warranties on Products which it does not manufacture, whether with respect to its design, performance, specifications, functionality or compatibility with the City's system. ePlus will not be liable for any damage, loss, cost or expense for breach of warranty. As ePlus has not control over the manufacturing of the products sold herein, it cannot and does not indemnify the City for claims by third parties that products infringe any patent, copyright, trademark or trade secret.
8. Unless notified to the contrary, in writing, the City assumes that the Consultant has accepted the work in accordance with the plans and specifications (if any) and agrees to do the work in compliance with this Agreement. Any work product created for City pursuant to this Agreement is deemed owned by City.
3 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
9. All prevailing wages and fair employment practices must be adhered to. For prevailing wage contracts over $25,000, copies of certified payroll must be submitted with invoices. Prevailing wage rates may be obtained from the State Department of Industrial Relations and/or the following website address:
http://www.dir.ca.gov/dlsr/DPreWageDetermination.htm
10. Consultant agrees to the below insurance requirements:
a. Unless otherwise specified, the Consultant shall maintain the policies of insurance outlined in Attachment A, incorporated herein by this reference, in full force and effect during the term of this Agreement. The City of Roseville retains sole discretion in determining the types and proper levels of insurance coverage. b. Form. Consultant shall submit a certificate evidencing such coverage for the period covered by this Agreement in a form satisfactory to Risk Management and the City Attorney, prior to undertaking any work hereunder. Any insurance written on a claims made basis is subject to the approval of Risk Management and the City Attorney. c. Additional Insureds. Consultant shall also provide a separate endorsement or section of the policy showing City, its officers, agents, employees, and volunteers as additional insureds for each type of coverage, except for Workers' Compensation and Professional Liability. Such insurance shall specifically cover the contractual liability of Consultant.
The additional insured coverage under the Consultant's policy shall be primary and noncontributory, as evidenced by a separate endorsement or section of the policy, and shall not seek contribution from City's insurance or self-insurance. In addition, the additional insured coverage shall be at least as broad as the Insurance Services Office (ISO) CG 20 01 Endorsement. Any available insurance proceeds in excess of the specified minimum insurance coverage requirements and limits shall be available to the additional insureds. Furthermore, the requirements for coverage and limits shall be:
(1) the minimum coverage and limits specified in this Agreement; or (2) the full coverage and maximum limits of any insurance proceeds available to the named insureds, whichever is greater
d. Cancellation/Modification. Consultant shall provide ten (10) days written notice to City prior to cancellation or modification of any insurance required by this Agreement. e. Umbrella/Excess Insurance. The limits of insurance required in this Agreement may be satisfied by a combination of primary and excess insurance. Any excess insurance shall contain or be endorsed to contain a provision that such coverage shall also apply on a primary and noncontributory basis for the benefit of City (if agreed to in a written contract) before City's own insurance shall be called upon to protect it as a named insured.
f. Subconsultants. Consultant agrees to include in its contracts with all subconsultants the same requirements and provisions of this Agreement, including the indemnity and insurance requirements, to the extent they apply to the scope of the subconsultants work.
Furthermore, Consultant shall require its subconsultants to agree to be bound to Consultant and City in the same manner and to the same extent as Consultant is bound to City under this Agreement. Additionally, Consultant shall obligate its subconsultants to comply with these same provisions with respect to any tertiary subconsultant, regardless of tier. A copy of City's indemnity and insurance provisions will be furnished to the subconsultant or tertiary subconsultant upon request.
g. Self-Insured Retentions. All self-insured retentions (SIR) must be disclosed to Risk Management for approval and shall not reduce the limits of liability. Policies containing any SIR provision shall provide or be endorsed to provide that the SIR may be satisfied by either the named insured or City. City reserves the right to obtain a full certified copy 4 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
of any insurance policy and endorsements. The failure to exercise this right shall not constitute a waiver of such right.
h. Waiver of Subrogation. Consultant hereby agrees to waive subrogation which any insurer of Consultant may acquire from Consultant by virtue of the payment of any loss under a Workers Compensation, Commercial General Liability or Automobile Liability policy.
All Workers Compensation, Commercial General Liability and Automobile Liability policies shall be endorsed with a waiver of subrogation in favor of City, its officers, agents, employees and volunteers for all worked performed by Consultant, its employees, agents and sub consultants.
i. Liability/Remedies. Insurance coverage in the minimum amounts set forth herein shall not be construed to relieve Consultant of liability in excess of such coverage, nor shall it preclude City from taking such other actions as are available to it under any other provisions of this Agreement or law. NOTWITHSTANDING ANYTHING TO THE
CONTRARY, EACH PARTY'S AFFREGATE LIABILITY HEREUNDER, IF ANY, SHALL NOT EXCEED TWO MILLION ($2,000,000) USD. IN NO EVENT SHALL
EPLUS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL,
PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THE AGREEMENT TO SELL PRODUCT TO THE CITY OR
THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST
PROFITS, LOSS OF USE, LOST DATA OR FOR ANY DAMAGES OR SUMS PAID
BY THE CITY TO THIRD PARTIES, EVEN IF EPLUS HAS BEEN ADVISED OF THE POSSIBLITIY OF SUCH DAMAGES.
11. Consultant shall comply with all federal, state, local laws, ordinances and policies as may be applicable to the performance of services under this Agreement. Failure to comply with local ordinances may result in monetary fines and cancellation of this Agreement.
12. In the event that the terms of any attachment or exhibit conflict with any terms of this Agreement, the terms of this Agreement shall control.
13. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. In the event that any signature is delivered by facsimile transmission or by e-mail delivery of a ". pdf" format data file, such signature shall create a valid and binding obligation of the party executing (or on whose behalf such signature is executed) with the same force and effect as if such facsimile or ".pdf" signature page were an original thereof.
14. If either party commences any legal action against the other party arising out of this Agreement or the performance thereof, the prevailing party in such action shall be entitled to recover its reasonable litigation expenses, including but not limited to, court costs, expert witness fees, discovery expenses, and attorneys' fees. Any action arising out of this Agreement shall be brought in Placer County, California, regardless of where else venue may lie. This Agreement shall be governed by and construed in accordance with the laws of the State of California.
15. This Agreement shall be binding upon the heirs, successors, executors, administrators and assigns of the respective parties hereto.
16. If any of the provisions contained in this Agreement are for any reason held invalid or unenforceable, such holding shall not affect the remaining provisions or the validity and enforceability of the Agreement as a whole.
17. For purposes of this Agreement, the terms "Contractor," "Consultant," and "Supplier" are used interchangeably.
18. Consultant agrees that any and all information furnished by City shall be deemed proprietary 5 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
and confidential. All such information, to the extent previously, presently or subsequently disclosed to Consultant and/or processed and derived by Consultant services is the property of City and such property shall be deemed and treated as "Confidential Information" of City.
Consultant acknowledges that such Confidential Information may contain information provided and/or generated by third-parties. Consultant agrees that such Confidential Information shall not be disclosed to any third party without written permission from City, except as required by law. Consultant shall not use the Confidential Information except to perform Consultant's services as directed by City.
19. All facilities, devices, networks and services used to store, deliver, process, backup or purge Confidential Information will employ administrative, physical, technical, and procedural safeguards and best practices at a level sufficient to secure Confidential Information from unauthorized access, destruction, use, modification, or disclosure. Such measures will be no less protective than those used to secure Consultant's own information of a similar type, and in no event less than reasonable in view of the type and nature of the information involved. It is the City's expectation that Consultant, at its own expense, shall perform annual audits for any data centers that house Confidential Information, using an independent third-party audit that meets industry standards applicable to the services under this Agreement, and provide the audit report or certification upon request to City.
20. Consultant will retain Confidential Information until deleted by City or City-authorized third party, or for a time period mutually agreed upon by the parties to this Agreement.
21. Upon termination or expiration of this Agreement, Consultant will ensure that all Confidential Information is securely transferred to City within thirty (30) calendar days. Consultant will ensure that any transfer of Confidential Information is accomplished by methods that are compatible with the relevant City systems, and that City will have access to all Confidential Information during any such transfer. Consultant shall securely dispose of all Confidential Information when requested by City and Consultant will provide written notification to City once all Confidential Information has been securely disposed of.
22. Consultant shall report to City any data compromise or unauthorized access to Confidential Information within twenty-four (24) hours after Consultant discovers such data compromise or unauthorized access. Consultant will take commercially reasonable measures to address any such data compromise or unauthorized access in a timely manner. Except as otherwise required by law, Consultant will not provide notice to end users or other entities of any such data compromise or unauthorized access without written permission from City. Consultant will promptly reimburse City in full for all fees and costs incurred by City in any investigation, remediation or litigation resulting from any such data compromise or unauthorized access, including identity protection and restoration services for each person, who in the City's sole discretion, could be impacted by identity theft.
23. Consultant may not advertise that City is a client, list City as a reference or otherwise use City's name, logos, trademarks, or service marks without prior written permission from City.
24. Consultant acknowledges that services rendered under this agreement (including but not limited to service levels and operational levels) shall be performed in accordance with industry standards.
25. If the project referenced on this agreement is a Public Works project, then the following shall apply: No contractor or subcontractor may work on a public works project unless registered with the Department of Industrial Relations pursuant to Labor Code section 1725.5. During the performance of this agreement, Contractor and its subcontractors shall have a continuing legal obligation to maintain current registration with the Department of Industrial Relations.
Contractor is hereby notified that this project is subject to compliance monitoring and enforcement by the Department of Industrial Relations.
26. If the project referenced on this agreement is a Public Works project, then the following shall 6 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
apply: Contractor must submit all claims as defined in and in accordance with the claim resolution process set forth in Section 9204 of the Public Contract Code. Each such claim must be sent to the City by registered mail or certified mail with return receipt requested and must contain reasonable documentation to support the claim. All claims must be received prior to acceptance of the work.
27. Consultant certifies that Consultant, its employees, directors, officers, agents, subcontractors, vendors, and volunteers are not presently debarred, excluded, suspended, declared ineligible, voluntarily excluded, or proposed for debarment, exclusion, suspension or ineligibility by any federal, state, or local department or agency.
28. This Agreement may be amended via change order, but only if such change order is made in writing, approved by the City, and signed by both parties.
29. CONSULTANT agrees to defend and indemnify CITY if, despite the parties intent and practice, any venue, agency, or court with competent jurisdiction determines that CONSULTANT and/or any of its agents, officers, employees, volunteers, independent contractors, or subcontractors, are characterized as employee(s) of CITY.
CONSULTANT and CITY agree that: (a) CONSULTANT is free from the control and direction of CITY in connection with the performance of the work; (b) CONSULTANT is providing services directly to CITY; (c) CONSULTANT has and will maintain at all relevant times a business license; (d) CONSULTANT maintains a business location that is separate from CITY; (e) CONSULTANT is customarily engaged in an independently established business of the same nature as that involved in the work performed hereunder; (f) CONSULTANT actually contracts with other businesses to provide the same or similar services and maintains a clientele without restrictions from CITY; (g) CONSULTANT advertises and holds itself out to the public as available to provide the same or similar services; (h) CONSULTANT provides its own tools, vehicles, and equipment to perform the services; (i) CONSULTANT has negotiated its own rates; (j) CONSULTANT set its own hours and location of work in accomplishing CITY's on-call needs; and (k) CONSULTANT has the right to control the manner and means of accomplishing the result desired and exercises its own expert independent judgement.
30. Should the City decide to finance its purchase of the Endpoint Detection and Response services over a three-year term (with three (3) annual payments due in advance), the City agrees and acknowledges that the terms and conditions of the ePlus Group Installation Payment Agreement and Opinion Letter (Sample attached) are hereby accepted and incorporated into this Services Agreement, made a part hereof and take precedence over any City Contract Purchase Agreement and any other terms that may apply.
The supplier named hereon by the acceptance of this order agrees to the provisions of this document titled "Contract Purchase Agreement" and all accompanying terms, conditions, and attachments.
Roseville Business License No. ____________________________________ Contractor License No. ____________________________________________ DIR Registration No. _______________________________________________ Check mark the applicable company type below:
_____X______ Corporation
___________ Limited Liability Company
___________ Partnership
7 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
___________ Sole Proprietor
City reserves the right to withhold any payments to Consultant in the event of noncompliance with insurance requirements or if required by law.
Information Technology T&C Negotiated for ePlus Technology, Inc REV 7/28/22 JS
8 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
ATTACHMENT A
HUMAN RESOURCES/RISK MANAGEMENT DIVISION
INSURANCE REQUIREMENTS
AGREEMENT OVER FORMAL BID LIMIT OR INVOLVING HIGH RISK ACTIVITIES General - Required Coverage/Documentation
● General Liability: $1 Million per occurrence /$2 Million aggregate ● Automobile Liability: $1 Million combined single limit ● Workers' Compensation: Statutory *Must provide a Waiver of subrogation ● Additional Insured Endorsement (AIE) - General Liability policy: CG 20 38 04 13 or an equivalent, blanket endorsement or section of the policy. Endorsement shall cover the City of Roseville, its officers, agents, employees and volunteers as additional insured. ● Policies must be primary and non-contributory
● A 30 day notice of cancellation must be provided
● List certificate holder as: The City of Roseville - Insurance Compliance, PO Box 100085-R1, Duluth, GA 30096
Additional Liability/Insurance Requirements if required by Agreement (and marked below):
Construction:____
General Liability:
$2 Million/occurrence
$4 Million aggregate
Design Professional:____
General Liability:
$2 Million/occurrence
$4 Million aggregate
Professional Liability:
$2 Million/occurrence
Professional Consultant:____
Professional Liability:
$1 Million/occurrence
IT Services:_X___
Professional Liability:
$1 Million/occurrence
No auto required
Cyber Liability:
$1 Million/occurrence
Hazardous Materials:____
Pollution Liability:
$1 Million/occurrence
Special Events/Caterers-Vendors:____
No auto required
No workers' comp required
Professional Counseling/ Psychological:____
Professional Liability:
$1 Million/occurrence
No auto required
9 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
Pyrotechnics:____
General Liability:
$5 Million/occurrence
$10 Million aggregate
Auto - $2 Million/occurrence
Chemical/Environmental:____
General Liability:
$3 Million/occurrence
$6 Million aggregate
Pollution – $2 Million/Occurrence
Auto - $2 Million/Occurrence
Insurance Submission Process
The City of Roseville Human Resources/Risk Management Department uses a service called EBIX to manage our insurance certificate tracking.
How It Works
● The vendor's contact information is entered into EBIX. EBIX will contact the vendor to request proof of insurance.
● The Vendor can forward the request to their Insurance Agent(s) if necessary. ● Vendor/Insurance Agent submits insurance to EBIX by email to [email protected] or by fax to (770) 325-5727. After faxing or emailing the certificate, please DO NOT send the certificate by mail to EBIX.
Please do not mail, email or fax any certificates to the City of Roseville. ● Once submitted, EBIX reviews the insurance documentation. If there are deficiencies, EBIX will send a follow up letter or email requesting additional information.
Questions Regarding Insurance Submission: Contact EBIX at (951) 652-4239 Questions Regarding Insurance Requirements Contact Risk Management at (916) 774-5202 10 DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Contract Purchase Agreement 3002458
11 Don McLaughlin
SVP, Contracts ePlus Technology, inc.
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Assistant Secretary
Kelsey Codde
CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT
ARTICLE I – GENERAL
_____ _____ _____ _____ (“Consultant”) agrees that information furnished by the City of Roseville (“City”) shall be deemed proprietary and confidential, and all such foregoing information, to the extent previously, presently, or subsequently disclosed to Consultant or processed and derived by Consultant services is hereinafter referred to as “Confidential Information” of City.
Consultant acknowledges that such Confidential Information may contain information provided and/or generated by third parties.
In recognition of the proprietary and confidential nature of such Confidential Information, Consultant agrees to treat the Confidential Information as provided by this Agreement.
ARTICLE II – TREATMENT OF CONFIDENTIAL INFORMATION
Consultant shall, and shall cause each of Consultant’s affiliates, agents, employees, directors, partners, and representatives to safeguard and maintain as confidential all Confidential Information, including, without limitation, information in written, magnetic, electronic or any other form, and take reasonable precautions to protect the Confidential Information (including, without limitation, all precautions Consultant employs with respect to Consultant’s own proprietary and confidential information). Consultant shall not, and Consultant shall cause each of Consultant’s affiliates, agents, employees, directors, partners, and representatives not to:
(a) use the Confidential Information except to perform Consultant’s services as directed by City; (b) do anything to impair the business relationships, intellectual property or other proprietary rights of City; (c) claim, or reverse engineer any of the Confidential Information; or (d) disclose the Confidential Information to anyone unless required to do so by law or with prior written consent of City. Any Consultant employee, affiliate, advisor, agent, director, partner or representative given access to any of the Confidential Information must have undergone and passed City approved criminal background screenings, and have a legitimate “need to know”; and Consultant will notify such employee, affiliate, advisor, director, partner, or representative that they are bound by the same restrictions as Consultant regarding the Confidential Information. No Confidential Information may be stored or transmitted outside the continental United States without prior written consent of City. For Confidential Information that is protected under Federal, State or Local law, including, without limitation, personally identifiable information, health care information and criminal history information, Consultant will use best practices to protect such information in conformity with applicable law.
ARTICLE III – EXCEPTIONS
The foregoing restrictions of confidentiality and non-use will not apply to information that: (a) is or becomes publicly available without breach of this Agreement; (b) is disclosed to Consultant by a third party, provided such information was not obtained by such third party, directly or indirectly, from City on a confidential basis; (c) is already known to Consultant without obligations of confidentiality; (d) is independently developed or discovered by Consultant without access to the Confidential Information as evidenced by the Consultant’s business records; or (e) is the subject of a written permission to disclose provided by City.
ARTICLE IV – PERMITTED DISCLOSURES
Notwithstanding any provisions of this Agreement to the contrary, Consultant may disclose the Confidential Information to applicable regulatory authorities or if required by judicial or administrative process or timely disclosure requirements imposed by law, provided that Consultant first provides to City prompt written notice of such required disclosure, maintains confidentiality to the greatest extent permissible and takes such steps as may be reasonable in the circumstances to allow City to seek a protective order with respect to the confidentiality of the information required to be disclosed. If City receives a legal order or request seeking Confidential Information being held by Consultant, City will supply a copy to Consultant. Consultant will supply City with copies of the Confidential Information within two business days.
ARTICLE V – NO LICENSE
This Agreement shall not be construed as creating, conveying, transferring, granting or conferring upon Consultant any rights, license or authority in or to the Confidential Information. Furthermore and specifically, no license or conveyance of any intellectual property rights is granted or implied by this Agreement.
ARTICLE VI – RETURN OF CONFIDENTIAL INFORMATION
Immediately upon the decision of either party to terminate this Agreement, Consultant shall, and shall cause each of Consultant’s affiliates, agents, employees, directors, partners, and representatives to, return to City all documents, media and data, in any form, containing Confidential Information and any and all copies or extracts in a usable format deemed acceptable by City thereof, within thirty (30) calendar days of such decision. Furthermore, within thirty (30) calendar days of the decision of either party to terminate the Agreement, Consultant shall remove all Confidential Information from any computer system used by Consultant’s agents or business partners.
ARTICLE VII – REQUIRED DISCLOSURES
Consultant must disclose information regarding participation, directly or indirectly, in any arrangement, agreement, investment, or other activity with any vendor, supplier, or other entity, which has resulted or could result in a benefit to Consultant, if said participation creates potential conflicts or competition with this Agreement or other agreements involving City.
ARTICLE VIII – REMEDIES FOR BREACH
Consultant agrees that the limitations contained herein are reasonable and necessary for the protection of City, and given the unique nature of the Confidential Information, the breach of this Agreement cannot be adequately remedied by law. Therefore, in the event of a breach of this Agreement by Consultant, City shall be entitled to pursue equitable remedies, which shall include, but not be limited to, injunctive relief, and recovery of any associated reasonable attorney’s fees and legal costs, along with any other available remedies at law. Consultant will notify City in writing immediately upon discovery of any such unauthorized release or other breach of Confidential Information, or any belief that unauthorized access to Confidential Information has transpired, ARTICLE IX – VALIDITY
Any provision of this Agreement held to be illegal, invalid, or unenforceable by law or rule or regulation shall be fully severable, and the remaining provisions of this Agreement shall remain in full force and effect. Additionally, the parties hereby agree to negotiate in good faith to modify and amend this Agreement to maintain the original intent of the parties with respect to such provisions so severed.
By:________________________________ Print Name:_________________________ Title:_______________________________
Date:______________________________
and
By:________________________________ Print Name:_________________________ Title:_______________________________
Date:______________________________
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Don McLaughlin
8/17/2022
Senior VP Contracts
Assistant Secretary
8/18/2022
Kelsey Codde
Customer Name: CITY OF ROSEVILLE
Quote No: 22817192
Quote Name: City of Roseville- 3 Year
Quotation Date: 06/06/2022
Sales Support Contact: Sabrina Jordan
Sales Support Phone: 949-930-7366 Ext 7366
Sales Support Email: [email protected]
Account Executive: Brittani Neff
Account Executive Phone: 916-897-4667
Account Executive Email: [email protected]
Customer PO No:
Order No:
Expiration Date: 09/10/2022
External Notes:
Term Date: September 5, 2022 - September 4, 2025
The term of this quote and any order placed in connection herewith is 36 months (“Term”), beginning on the earlier of the date that Customer first accepts this quote (“Start Date”). The total fee due hereunder shall be split into three (3) installments, which shall be due and payable according to the following schedule:
Payment 1: $99,844.60 due net 30 days from the Start Date Payment 2: $107,609.55 due on the first anniversary of the Start Date Payment 3: $108,538.41 due on the second anniversary of the Start Date Upon the Start Date, Customer authorizes ePlus to place a non-cancellable order for the products and services described herein on its behalf. Therefore, notwithstanding anything to the contrary and except as set forth directly below, any order placed in connection herewith is non-cancellable for the entire Term and Customer agrees to make all payments herein absolutely and unconditionally, and without any abatement, reduction, defense, set-off, counterclaim, or recoupment whatsoever. Upon delivery of the products and services hereunder, Customer shall have all rights to use the products and services and no further performance on the part of ePlus is required to provide the products and services to Customer.
Customer may terminate its order and payment obligations with respect to future fiscal years in the event that it lacks funding from appropriated and other lawful sources to continue the order, provided that: (i) Customer shall use its best efforts to obtain funding from appropriated and other lawful sources to continue the order for the full Term and make all Payments and (ii) d Customer shall notify ePlus no later than each anniversary of the Start Date of any such termination. If Customer provides notice of termination for non-appropriation as set forth herein, the order shall terminate as of the last day of the then-current year of the Term, and Customer shall de-install and remove all copies of the software from its systems by the termination date. Customer’s failure to timely notify ePlus and de-install and remove all copies of software shall be a material breach of these terms. 001 CS.EPPENT.SOLN.T9.36M CROWDSTRIKE FALCON ENDPOINT PROTECTION
ENTERPRISEFLEXIBLE BUNDLE
Line Note:
12 Months
2500 7.68 19,200.00
002 CS.FIREWBP.SOLN.T9.36M CROWDSTRIKE FALCON FIREWALL MANAGEMENT BUNDLEPROMO Line Note:
12 Months
2500 1.10 2,750.00
003 CS.PREVENT.SOLN.T9.36M CROWDSTRIKE PREVENT
Line Note:
12 month
2500 0.00 0.00
Year 1
Line No. Part Number MFG Description/Line Notes Duration QTY Unit Price Ext. Price
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E 004 CS.INSIGHT.SOLN.T9.36M CROWDSTRIKE INSIGHT
Line Note:
12 Months
2500 0.00 0.00
005 CS.TG.STD.GOV.36M CROWDSTRIKE THREAT GRAPH STANDARD ON GOVCLOUD Line Note:
12 Months
2090 7.81 16,322.90
006 CS.OW.SVC.T9.36M CROWDSTRIKE OVERWATCH
Line Note:
12 Months
2500 3.14 7,850.00
007 CS.FALXBP.SOLN.T9.36M CROWDSTRIKE FALCON X BUNDLE PROMO Line Note:
12 Months
2500 8.48 21,200.00
008 CS.DEVICEBP.SOLN.T9.36M CROWDSTRIKE FALCON DEVICE CONTROL BUNDLE PROMO Line Note:
12 Months
2500 0.81 2,025.00
009 CS.TG.STD.HPSGOV.36M CROWDSTRIKE SERVER THREAT GRAPH STANDARD ONGOVCLOUD Line Note:
12 Months
410 23.39 9,589.90
010 RR.HOS.ENT.EXPS.36M CROWDSTRIKE EXPRESS SUPPORT
Line Note:
12 Months
1 9,856.80 9,856.80
011 RR.PSO.ENT.NCAP.36M CROWDSTRIKE UNIVERSITY LMS SUBSCRIPTION NEWCUSTOMER
ACCESS PASS
Line Note:
12 Months
P 3Y 6 0.00 0.00
012 CS.DISC.SOLN.T9.36M CROWDSTRIKE DISCOVER
Line Note:
12 Months
2500 1.77 4,425.00
013 CS.SPOTLT.SOLN.T9.36M CROWDSTRIKE FALCON SPOTLIGHT
Line Note:
12 Months
2500 2.65 6,625.00
014 CS.EPPENT.SOLN.T9.36M CROWDSTRIKE FALCON ENDPOINT PROTECTION
ENTERPRISEFLEXIBLE BUNDLE
Line Note:
12 Months
2500 8.28 20,700.00
015 CS.FIREWBP.SOLN.T9.36M CROWDSTRIKE FALCON FIREWALL MANAGEMENT BUNDLEPROMO Line Note:
12 Months
2500 1.18 2,950.00
016 CS.PREVENT.SOLN.T9.36M CROWDSTRIKE PREVENT
Line Note:
12 Months
2500 0.00 0.00
017 CS.INSIGHT.SOLN.T9.36M CROWDSTRIKE INSIGHT 2500 0.00 0.00 Sub-Total (USD) 99,844.60
Year 2
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Line Note:
12 Months
018 CS.OW.SVC.T9.36M CROWDSTRIKE OVERWATCH
Line Note:
12 Months
2500 3.39 8,475.00
019 CS.FALXBP.SOLN.T9.36M CROWDSTRIKE FALCON X BUNDLE PROMO Line Note:
12 Months
2500 9.14 22,850.00
020 CS.TG.STD.GOV.36M CROWDSTRIKE THREAT GRAPH STANDARD ON GOVCLOUD Line Note:
12 Months
2090 8.41 17,576.90
021 CS.DEVICEBP.SOLN.T9.36M CROWDSTRIKE FALCON DEVICE CONTROL BUNDLE PROMO Line Note:
12 months
2500 0.87 2,175.00
022 CS.TG.STD.HPSGOV.36M CROWDSTRIKE SERVER THREAT GRAPH STANDARD ONGOVCLOUD Line Note:
12 Months
410 25.21 10,336.10
023 RR.HOS.ENT.EXPS.36M CROWDSTRIKE EXPRESS SUPPORT
Line Note:
12 Months
1 10,621.55 10,621.55
024 RR.PSO.ENT.NCAP.36M CROWDSTRIKE UNIVERSITY LMS SUBSCRIPTION NEWCUSTOMER
ACCESS PASS
Line Note:
12 Months
6 0.00 0.00
025 CS.DISC.SOLN.T9.36M CROWDSTRIKE DISCOVER
Line Note:
12 Months
2500 1.91 4,775.00
026 CS.SPOTLT.SOLN.T9.36M CROWDSTRIKE FALCON SPOTLIGHT
Line Note:
12 Months
2500 2.86 7,150.00
027 CS.EPPENT.SOLN.T9.36M CROWDSTRIKE FALCON ENDPOINT PROTECTION
ENTERPRISEFLEXIBLE BUNDLE
Line Note:
12 Months
2500 8.35 20,875.00
028 CS.FIREWBP.SOLN.T9.36M CROWDSTRIKE FALCON FIREWALL MANAGEMENT BUNDLEPROMO Line Note:
12 Months
2500 1.19 2,975.00
029 CS.PREVENT.SOLN.T9.36M CROWDSTRIKE PREVENT
Line Note:
12 Months
2500 0.00 0.00
030 CS.INSIGHT.SOLN.T9.36M CROWDSTRIKE INSIGHT
Line Note:
2500 0.00 0.00
Sub-Total (USD) 107,609.55
Year 3
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Totals 315,992.56
Sub Total (USD): 315,992.56
Est. Tax (USD): TBD if Applicable
Shp&Hnd (USD): TBD
Total (USD): 315,992.56
By placing an order with ePlus for products or services you agree to comply with the City of Roseville Terms and Conditions of Purchase (rev 5/3/18 as attached). Unless there is a separate written agreement signed on behalf of both you and ePlus by a duly authorized officer, the Order Terms shall be the only terms and conditions applicable to transactions between you and ePlus, and no additional or contrary terms referenced in a purchase order, document, or electronic communication shall apply. In no event shall ePlus performance under a purchase order be deemed to constitute acceptance of any terms and conditions set forth therein. ePlus offers flexible and easy leasing options for your IT equipment. Use leasing to increase your IT acquisition capability, overcome limited budgets, and manage the lifecycle of your assets. Contact an ePlus Leasing Coordinator at 1-703-984-8021 or [email protected] to receive a lease quote today. 12 Months
031 CS.TG.STD.GOV.36M CROWDSTRIKE THREAT GRAPH STANDARD ON GOVCLOUD Line Note:
12 Months
2090 8.48 17,723.20
032 CS.OW.SVC.T9.36M CROWDSTRIKE OVERWATCH
Line Note:
12 Months
2500 3.42 8,550.00
033 CS.FALXBP.SOLN.T9.36M CROWDSTRIKE FALCON X BUNDLE PROMO Line Note:
12 months
2500 9.22 23,050.00
034 CS.DEVICEBP.SOLN.T9.36M CROWDSTRIKE FALCON DEVICE CONTROL BUNDLE PROMO Line Note:
12 Months
2500 0.88 2,200.00
035 CS.TG.STD.HPSGOV.36M CROWDSTRIKE SERVER THREAT GRAPH STANDARD ONGOVCLOUD Line Note:
12 Months
410 25.43 10,426.30
036 RR.HOS.ENT.EXPS.36M CROWDSTRIKE EXPRESS SUPPORT
Line Note:
12 Months
1 10,713.91 10,713.91
037 RR.PSO.ENT.NCAP.36M CROWDSTRIKE UNIVERSITY LMS SUBSCRIPTION NEWCUSTOMER
ACCESS PASS
Line Note:
12 Months
6 0.00 0.00
038 CS.DISC.SOLN.T9.36M CROWDSTRIKE DISCOVER
Line Note:
12 Months
2500 1.93 4,825.00
039 CS.SPOTLT.SOLN.T9.36M CROWDSTRIKE FALCON SPOTLIGHT
Line Note:
12 Months
2500 2.88 7,200.00
Sub-Total (USD) 108,538.41
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Customer Acceptance Bill To Ship To
Signature: ____________________________________
Name: _______________________________________
Title: _________________________________________
Date: ________________________________________
Customer PO #: _______________________________
CITY OF ROSEVILLE
311 VERNON ST
FINANCE- 1ST FLOOR
ROSEVILLE CA 95678
UNITED STATES
ACCOUNT PAYABLE
CITY OF ROSEVILLE
311 VERNON ST
Information Technology
ROSEVILLE CA 95678
UNITED STATES
©2022 ePlus inc. All rights reserved.
*NGDC P1 3.7.3.5
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 1 of 17
CROWDSTRIKE TERMS AND CONDITIONS
These CrowdStrike Terms and Conditions by and between CrowdStrike, Inc., a Delaware corporation, and any Affiliates performing hereunder (collectively, “CrowdStrike”) with a principal place of business at 150 Mathilda Place, Suite 300, Sunnyvale, California 94086 and the party named below in the signature area (“Customer”) are entered into as of the date signed by the last party (the “Effective Date”).
These CrowdStrike Terms and Conditions are a master agreement that cover all CrowdStrike products and services but provisions regarding specific products or services apply only to the extent Customer has purchased, accessed or used such products or services.
1. Definitions.
“Affiliate” means any entity that a party directly or indirectly controls (e.g., subsidiary) or is controlled by (e.g., parent), or with which it is under common control (e.g., sibling). “Agreement” means these CrowdStrike Terms and Conditions together with each Order. “API” means an application program (or programming) interface. “CrowdStrike Competitor” means a person or entity in the business of developing, distributing, or commercializing Internet security products or services substantially similar to or competitive with CrowdStrike's products or services.
“CrowdStrike Data” shall mean the data generated by the CrowdStrike Offerings, including but not limited to, correlative and/or contextual data, and/or detections. For the avoidance of doubt, CrowdStrike Data does not include Customer Data.
“CrowdStrike Tool” means any CrowdStrike proprietary software-as-a-service, software, hardware, or other tool that CrowdStrike uses in performing Professional Services, which may be specified in the applicable SOW.
CrowdStrike Tools may include CrowdStrike’s products.
“Customer” means as the context requires, in addition to the entity identified above, any Customer Affiliate that places an Order under these CrowdStrike Terms and Conditions, uses or accesses any Offering hereunder, or benefits from the Customer’s use of an Offering.
“Customer Contractor” means any individual or entity (other than a CrowdStrike Competitor) that: (i) has access or use of a Product under this Agreement solely on behalf of and for Customer’s Internal Use, (ii) has an agreement to provide Customer (or its Affiliates) services, and (iii) is subject to confidentiality obligations covering CrowdStrike’s Confidential Information.
“Customer Contractor Services” means products, services or content developed or provided by Customer Contractors, including, but not limited to, third party applications complimentary to the Offerings, implementation services, managed services, training, technical support, or other consulting services related to, or in conjunction with, the Offerings.
“Documentation” means CrowdStrike’s end-user technical documentation included in the applicable Offering. “Endpoint” means any physical or virtual device, such as, a computer, server, laptop, desktop computer, mobile, cellular, container or virtual machine image.
“Error” means a reproducible failure of a Product to perform in substantial conformity with its applicable Documentation.
“Internal Use” means access or use solely for Customer’s and subject to the Section entitled Affiliates, Orders and Payment; Affiliates and the Section entitled Access and Use Rights, its Affiliates’, own internal information security purposes. By way of example and not limitation, Internal Use does not include access or use: (i) for the DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 2 of 17
benefit of any person or entity other than Customer or its Affiliates, or (ii) in any event, for the development of any product or service. Internal Use is limited to access and use by Customer’s and its Affiliates’ employees and Customer Contractors (except as set forth in the Section entitled Customer Contractors), in either event, solely on Customer’s behalf and for Customer’s benefit.
“Offerings” means, collectively, any Products, Product-Related Services, or Professional Services. “Order” means any purchase order or other ordering document (including any SOW) accepted by CrowdStrike or a reseller that identifies the following ordered by Customer: Offering, Offering quantity based on CrowdStrike’s applicable license metrics (e.g., number of Endpoints, size of company (based on number of employees), number of file uploads, or number of queries), price and Subscription/Order Term. “Product” means any of CrowdStrike’s cloud-based software or other products ordered by Customer as set forth in the relevant Order, the available accompanying API’s, the CrowdStrike Data, any Documentation and any Updates thereto that may be made available to Customer from time to time by CrowdStrike. “Product-Related Services” means, collectively, (i) Falcon OverWatch, (ii) Falcon Complete Team, (iii) the technical support services for certain Products provided by CrowdStrike, (iv) training, and (v) any other CrowdStrike services provided or sold with Products. Product-Related Services do not include Professional Services. “Professional Services” means any professional services performed by CrowdStrike for Customer pursuant to an SOW or other Order. Professional Services may include without limitation incident response, investigation and forensic services related to cyber-security adversaries, tabletop exercises, and next generation penetration tests related to cyber-security.
“Services” means, collectively, any Product-Related Services and any Professional Services. “Statement of Work” or “SOW” means a mutually-agreed executed written document describing the Professional Services to be performed by CrowdStrike for Customer, deliverables, fees, and expenses related thereto. “Subscription/Order Term” means the period of time set forth in the applicable Order during which: (i) Customer is authorized by CrowdStrike to access and use the Product or Product-Related Service, or (ii) Professional Services may be performed.
“Updates” means any correction, update, upgrade, patch, or other modification or addition made by CrowdStrike to any Product and provided to Customer by CrowdStrike from time to time on an as available basis.
2. Affiliates, Orders and Payment.
2.1 Affiliates. Any Affiliate purchasing hereunder, or using or accessing any Offering hereunder, or benefitting from the Customer’s use of an Offering, will be bound by and comply with all terms and conditions of this Agreement. The Customer signing these CrowdStrike Terms and Conditions will remain responsible for Customer’s Affiliates’ acts and omissions unless Customer’s Affiliate has entered into its own Terms and Conditions with CrowdStrike.
2.2 Orders. Only those transaction-specific terms stating the Offerings ordered, quantity, price, payment terms, Subscription/Order Term, and billing/provisioning contact information (and for the avoidance of doubt, specifically excluding any pre-printed terms on a Customer or reseller purchase order) will have any force or effect unless a particular Order is executed by an authorized signer of CrowdStrike and returned to Customer (or the applicable reseller). If any such Order is so executed and delivered, then only those specific terms on the face of such Order that expressly identify those portions of this Agreement that are to be superseded will prevail over any conflicting terms herein but only with respect to those Offerings ordered on such Order. Orders are non-cancellable. Any Order through a reseller is subject to, and CrowdStrike’s obligations and liabilities to Customer are governed by, this Agreement.
2.3 Payment and Taxes. Customer will pay the fees for Offerings to a reseller or CrowdStrike as set forth in the applicable Order. Unless otherwise expressly set forth on the Order, Customer will pay the fees and amounts stated on each Order within 30 days after receipt of the applicable invoice. Except as otherwise expressly provided in this Agreement, all fees and other amounts are non-refundable. Fees are exclusive of any applicable sales, use, value DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 3 of 17
added, withholding, and other taxes, however designated. Customer shall pay all such taxes levied or imposed by reason of Customer’s purchase of the Offerings and the transactions hereunder, except for taxes based on CrowdStrike’s income or with respect to CrowdStrike’s employment of its employees.
3. Access & Use Rights.
3.1 Evaluation. If CrowdStrike approves Customer’s evaluation use of a CrowdStrike product (“Evaluation Product”), the terms herein applicable to Products also apply to evaluation access and use of such Evaluation Product, except for the following different or additional terms: (i) the duration of the evaluation is as mutually agreed upon by Customer and CrowdStrike, provided, that either CrowdStrike or Customer can terminate the evaluation at any time upon written (including email) notice to the other party; (ii) the Evaluation Product is provided “AS-IS” without warranty of any kind, and CrowdStrike disclaims all warranties, support obligations, and other liabilities and obligations for the Evaluation Product; and (iii) Customer’s access and use is limited to Internal Use by Customer employees only.
3.2 Access & Use Rights. Subject to the terms and conditions of this Agreement (including CrowdStrike’s receipt of applicable fees), CrowdStrike grants Customer, under CrowdStrike’s intellectual property rights in and to the applicable Product, a non-exclusive, non-transferable (except as expressly provided in the Section entitled Assignment), non-sublicensable license to access and use the Products in accordance with any applicable Documentation solely for Customer’s Internal Use during the applicable Subscription/Order Term. Customer’s access and use is limited to the quantity in the applicable Order. Furthermore, the following additional terms and conditions apply to specific Products (or components thereof):
(a) Products with Software Components. If Customer purchases a subscription to a Product with a downloadable object-code component (“Software Component”), Customer may, during the Subscription/Order Term install and run multiple copies of the Software Components solely for Customer’s and Customer’s Affiliates’ Internal Use up to the maximum quantity in the applicable Order. (b) CrowdStrike Tools. If CrowdStrike provides CrowdStrike Tools to Customer pursuant to performing Professional Services, the license set forth in the Section entitled Access & Use Rights applies to such CrowdStrike Tools as used solely for Customer’s Internal Use during the period of time set forth in the applicable Order, or if none is specified, for the period authorized by CrowdStrike. Not all Professional Services engagements will involve the use of CrowdStrike Tools.
3.3 Restrictions. The access and use rights set forth in the Section entitled Access & Use Rights do not include any rights to, and Customer will not, with respect to any Offering (or any portion thereof): (i) employ or authorize a CrowdStrike Competitor to use or view the Offering or Documentation, or to provide management, hosting, or support for an Offering; (ii) alter, publicly display, translate, create derivative works of or otherwise modify an Offering; (iii) sublicense, distribute or otherwise transfer an Offering to any third party (except as expressly provided in the Section entitled Assignment); (iv) allow third parties to access or use an Offering (except for Customer Contractors as expressly permitted herein); (v) create public Internet “links” to an Offering or “frame” or “mirror” any Offering content on any other server or wireless or Internet-based device; (vi) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code (if any) for an Offering (except to the extent that such prohibition is expressly precluded by applicable law), circumvent its functions, or attempt to gain unauthorized access to an Offering or its related systems or networks; (vii) use an Offering to circumvent the security of another party’s network/information, develop malware, unauthorized surreptitious surveillance, data modification, data exfiltration, data ransom or data destruction; (viii) remove or alter any notice of proprietary right appearing on an Offering; (ix) conduct any stress tests, competitive benchmarking or analysis on, or publish any performance data of, an Offering (provided, that this does not prevent Customer from comparing the Products to other products for Customer’s Internal Use); (x) use any feature of CrowdStrike APIs for any purpose other than in the performance of, and in accordance with, this Agreement; or (xi) cause, encourage or assist any third party to do any of the foregoing.
Customer agrees to use an Offering in accordance with laws, rules and regulations directly applicable to Customer and acknowledges that Customer is solely responsible for determining whether a particular use of an Offering is compliant with such laws.
3.4 Installation and User Accounts. CrowdStrike is not responsible for installing Products unless Customer purchases installation services from CrowdStrike. For those Products requiring user accounts, only the single individual user assigned to a user account may access or use the Product. Customer is liable and responsible for all DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 4 of 17
actions and omissions occurring under Customer’s and Customer Contractor’s user accounts for Offerings. Customer shall notify CrowdStrike if Customer learns of any unauthorized access or use of Customer’s user accounts or passwords for an Offering.
3.5 Malware Samples. If CrowdStrike makes malware samples available to Customer in connection with an evaluation or use of the Product (“Malware Samples”), Customer acknowledges and agrees that: (i) Customer’s access to and use of Malware Samples is at Customer’s own risk, and (ii) Customer should not download or access any Malware Samples on or through its own production systems and networks and that doing so can infect and damage Customer’s systems, networks, and data. Customer shall use the Malware Samples solely for Internal Use and not for any malicious or unlawful purpose. CrowdStrike will not be liable for any loss or damage caused by any Malware Sample that may infect Customer’s computer equipment, computer programs, data, or other proprietary material due to Customer’s access to or use of the Malware Samples.
3.6 Third Party Software. CrowdStrike uses certain third party software in its Products, including what is commonly referred to as open source software. Under some of these third party licenses, CrowdStrike is required to provide Customer with notice of the license terms and attribution to the third party. See the licensing terms and attributions for such third party software that CrowdStrike uses at: https://falcon.crowdstrike.com/opensource.
3.7 Ownership & Feedback. Products, Product-Related Services and the CrowdStrike Tools are made available for use or licensed, not sold. CrowdStrike owns and retains all right, title and interest (including all intellectual property rights) in and to the Products, Product-Related Services and the CrowdStrike Tools. Any feedback or suggestions that Customer provides to CrowdStrike regarding its Offerings and CrowdStrike Tools (e.g., bug fixes and features requests) is non-confidential and may be used by CrowdStrike for any purpose without acknowledgement or compensation; provided, Customer will not be identified publicly as the source of the feedback or suggestion.
4. Customer Contractors.
4.1 Authorization. Customer authorizes CrowdStrike to give Customer Contractors the rights and privileges to the Offerings necessary to enable and provide for Customer’s use and receipt of the Customer Contractor Services. If at any time Customer revokes this authorization, to the extent the Offerings provide for Customer to limit the Customer Contractor’s access and use of the Offerings, then Customer is responsible for taking the actions necessary to revoke such access and use. In the event Customer requires CrowdStrike assistance with such revocation or limitation, Customer must contact CrowdStrike Support with written notice of such revocation or limitation at [email protected] and CrowdStrike will disable the Customer Contractor’s access to Customer’s Offerings within a reasonable period of time following receipt of such notice but in any event within 72 hours of receipt of such notice.
4.2 Disclaimer. Customer Contractors are subject to the terms and conditions in the Agreement while they are using the Offerings on behalf of Customer and Customer remains responsible for their acts and omissions during such time. Any breach by a Customer Contractor of this Agreement is a breach by Customer. CrowdStrike may make available Customer Contractor Services to Customer, for example, through an online directory, catalog, store, or marketplace. Customer Contractor Services are not required for use of the Offerings. Offerings may contain features, including API’s, designed to interface with or provide data to Customer Contractor Services. CrowdStrike is not responsible or liable for any loss, costs or damages arising out of Customer Contractor’s actions or inactions in any manner, including but not limited to, for any disclosure, transfer, modification or deletion of Customer Data (defined in Exhibit A). Whether or not a Customer Contractor is designated by CrowdStrike as, or otherwise claims to be “certified,” “authorized,” or similarly labeled, CrowdStrike does not: (i) control, monitor, maintain or provide support for, Customer Contractor Services, (ii) disclaims all warranties of any kind, indemnities, obligations, and other liabilities in connection with the Customer Contractor Services, and any Customer Contractor interface or integration with the Offerings, and (iii) cannot guarantee the continued availability of Customer Contractor Services and related features. If Customer Contractor Services and related features are no longer available for any reason, CrowdStrike is not obligated to provide any refund, credit, or other compensation for, or related to, the Offerings.
4.3 Restrictions on Customer Contractors. Customer shall not give or allow Customer Contractors access to, or use of, intelligence reports provided by, or made accessible in, the Products. For the avoidance of doubt, nothing herein prevents Customer from using intelligence API’s in Customer Contractor Services for Customer’s Internal Use.
5. Professional Services.
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 5 of 17
5.1 Fees. Professional Services will commence on a mutually agreed upon date. Estimates provided for Professional Services performed on a time-and-material basis are estimates only and not a guaranteed time of completion. Professional Services performed on a fixed fee basis are limited to the scope of services stated in the applicable Order.
5.2 Ownership of Deliverables. Professional Services do not constitute “works for hire,” “works made in the course of duty,” or similar terms under laws where the transfer of intellectual property occurs on the performance of services to a payor. The only deliverable arising from the Professional Services is a report consisting primarily of CrowdStrike’s findings, recommendations, and adversary information. Customer owns the copy of the report (including without limitation, all of Customer’s Confidential Information therein) delivered to Customer (“Deliverable”), subject to CrowdStrike’s ownership of the CrowdStrike Materials. Customer agrees that relative to Customer, CrowdStrike exclusively owns any and all software (including object and source code), flow charts, algorithms, documentation, adversary information, report templates, know-how, inventions, techniques, models, CrowdStrike trademarks, ideas and any and all other works and materials developed by CrowdStrike in connection with performing the Professional Services (including without limitation all intellectual property rights therein and thereto) (collectively, the “CrowdStrike Materials”) and that title shall remain with CrowdStrike. For the avoidance of doubt, the CrowdStrike Materials do not include any Customer Confidential Information or other Customer provided materials or data. Upon payment in full of the amounts due hereunder for the applicable Professional Services and to the extent the CrowdStrike Materials are incorporated into the Deliverable(s), Customer shall have a perpetual, non-transferable (except as expressly provided in the Section entitled Assignment), non-exclusive license to use the CrowdStrike Materials solely as a part of the Deliverable(s) for Customer’s Internal Use.
6. Data Security and Privacy. See Exhibit A.
7. Confidentiality.
7.1 Definitions. In connection with this Agreement, each party (“Recipient”) may receive Confidential Information of the other party (“Discloser”) or third parties to whom Discloser has a duty of confidentiality. “Confidential Information” means non-public information in any form that is in the Recipient’s possession regardless of the method of acquisition that the Discloser designates as confidential to Recipient or should be reasonably known by the Recipient to be Confidential Information due to the nature of the information disclosed and/or the circumstances surrounding the disclosure. Confidential Information shall not include information that is: (i) in or becomes part of the public domain (other than by disclosure by Recipient in violation of this Agreement); (ii) previously known to Recipient without an obligation of confidentiality and demonstrable by the Recipient; (iii) independently developed by Recipient without use of Discloser’s Confidential Information; or (iv) rightfully obtained by Recipient from third parties without an obligation of confidentiality.
7.2 Restrictions on Use. Except as allowed in Section 7.3 (Exceptions), Recipient shall hold Discloser’s Confidential Information in strict confidence and shall not disclose any such Confidential Information to any third party, other than to its employees, and contractors, including without limitation, counsel, accountants, and financial advisors (collectively, “Representatives”), its Affiliates and their Representatives, subject to the other terms of this Agreement, and in each case who need to know such information and who are bound by restrictions regarding disclosure and use of such information comparable to and no less restrictive than those set forth herein. Recipient shall not use Discloser’s Confidential Information for any purpose other than as set forth in this Agreement. Recipient shall take the same degree of care that it uses to protect its own confidential information of a similar nature and importance (but in no event less than reasonable care) to protect the confidentiality and avoid the unauthorized use, disclosure, publication, or dissemination of the Discloser’s Confidential Information. Within 72 hours of Recipient becoming aware of the unauthorized use, disclosure, publication, or dissemination of the Discloser’s Confidential Information while in Recipient’s control, Recipient shall provide Discloser with notice thereof.
7.3 Exceptions. Recipient may disclose Discloser’s Confidential Information: (i) to the extent required by applicable law or regulation; (ii) pursuant to a subpoena or order of a court or regulatory, self-regulatory, or legislative body of competent jurisdiction; (iii) in connection with any regulatory report, audit, or inquiry; or (iv) where requested by a regulator with jurisdiction over Recipient. In the event of such a requirement or request, Recipient shall, to the extent legally permitted: (a) give Discloser prompt written notice of such requirement or request prior to such disclosure; and (b) at Discloser’s cost, a reasonable opportunity to review and comment upon the disclosure and request confidential treatment or a protective order pertaining thereto prior to Recipient making such disclosure. If the DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 6 of 17
Recipient is legally required to disclose the Discloser’s Confidential Information as part of: (x) a legal proceeding to which the Discloser is a party but the Recipient is not; or (y) a government or regulatory investigation of the Discloser, the Discloser shall pay all of the Recipient’s reasonable and actual out of pocket legal fees and expenses (as evidenced by reasonably detailed invoices) and will reimburse the Recipient for its reasonable costs and fees of compiling and providing such Confidential Information, including, a reasonable hourly rate for time spent preparing for, and participating in, depositions and other testimony.
7.4 Destruction. Upon Discloser’s written request, Recipient shall use commercially reasonable efforts to destroy the Confidential Information and any copies or extracts thereof. However, Recipient, its Affiliates and their Representatives may retain any Confidential Information that: (i) they are required to keep for compliance purposes under a document retention policy or as required by applicable law, professional standards, a court, or regulatory agency; or (ii) have been created electronically pursuant to automatic or ordinary course archiving, back-up, security, or disaster recovery systems or procedures; provided, however, that any such retained information shall remain subject to this Agreement. Upon Discloser’s request, Recipient will provide Discloser with written confirmation of destruction in compliance with this provision.
7.5 Equitable Relief. Each party acknowledges that a breach of this Section 7 (Confidentiality) shall cause the other party irreparable injury and damage. Therefore, each party agrees that those breaches may be stopped through injunctive proceedings in addition to any other rights and remedies which may be available to the injured party at law or in equity without the posting of a bond.
8. Warranties & Disclaimer.
8.1 No Warranty for Pre-Production Versions. Any pre-production feature or version of an Offering provided to Customer is experimental and provided “AS IS” without warranty of any kind and will not create any obligation for CrowdStrike to continue to develop, productize, support, repair, offer for sale, or in any other way continue to provide or develop any such feature or Offering. Customer agrees that its purchase is not contingent on the delivery of any future functionality or features, or dependent on any oral or written statements made by CrowdStrike regarding future functionality or features.
8.2 Product Warranty. If Customer has purchased a Product, CrowdStrike warrants to Customer during the applicable Subscription/Order Term that: (i) the Product will operate without Error; and (ii) CrowdStrike has used industry standard techniques to prevent the Products at the time of delivery from injecting malicious software viruses into Customer’s Endpoints where the Products are installed. Customer must notify CrowdStrike of any warranty claim during the Subscription/Order Term. Customer’s sole and exclusive remedy and the entire liability of CrowdStrike for its breach of this warranty will be for CrowdStrike, at its own expense to do at least one of the following: (a) use commercially reasonable efforts to provide a work-around or correct such Error; or (b) terminate Customer’s license to access and use the applicable non-conforming Product and refund the prepaid fee prorated for the unused period of the Subscription/Order Term. CrowdStrike shall have no obligation regarding Errors reported after the applicable Subscription/Order Term.
8.3 Services Warranty. CrowdStrike warrants to Customer that it will perform all Services in a professional and workmanlike manner consistent with generally accepted industry standards. Customer must notify CrowdStrike of any warranty claim for Services during the period the Services are being performed or within 30 days after the conclusion of the Services. Customer’s sole and exclusive remedy and the entire liability of CrowdStrike for its breach of this warranty will be for CrowdStrike, at its option and expense, to (a) use commercially reasonable efforts to reperform the non-conforming Services, or (b) refund the portion of the fees paid attributable to the non-conforming Services.
8.4 Exclusions. The express warranties do not apply if the applicable Product or Service: (i) has been modified, except by CrowdStrike, (ii) has not been installed, used, or maintained in accordance with this Agreement or Documentation, or (iii) is non-conforming due to a failure to use an applicable Update. If any part of a Product or Service references websites, hypertext links, network addresses, or other third party locations, information, or activities, it is provided as a convenience only.
8.5 No Guarantee. CUSTOMER ACKNOWLEDGES, UNDERSTANDS, AND AGREES THAT CROWDSTRIKE DOES NOT GUARANTEE OR WARRANT THAT IT WILL FIND, LOCATE, OR DISCOVER ALL OF CUSTOMER’S DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 7 of 17
OR ITS AFFILIATES’ SYSTEM THREATS, VULNERABILITIES, MALWARE, AND MALICIOUS SOFTWARE, AND CUSTOMER AND ITS AFFILIATES WILL NOT HOLD CROWDSTRIKE RESPONSIBLE THEREFOR.
8.6 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION 8, CROWDSTRIKE AND ITS
AFFILIATES DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, CROWDSTRIKE AND ITS
AFFILIATES AND SUPPLIERS SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGMENT WITH RESPECT TO THE OFFERINGS AND CROWDSTRIKE TOOLS. THERE IS NO WARRANTY THAT THE OFFERINGS OR
CROWDSTRIKE TOOLS WILL BE ERROR FREE, OR THAT THEY WILL OPERATE WITHOUT INTERRUPTION OR WILL FULFILL ANY OF CUSTOMER’S PARTICULAR PURPOSES OR NEEDS. THE OFFERINGS AND
CROWDSTRIKE TOOLS ARE NOT FAULT-TOLERANT AND ARE NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. NEITHER THE
OFFERINGS NOR CROWDSTRIKE TOOLS ARE FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFESUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY, OR PROPERTY DAMAGE. Customer agrees that it is Customer’s responsibility to ensure safe use of an Offering and the CrowdStrike Tools in such applications and installations. CROWDSTRIKE DOES NOT WARRANT ANY THIRD PARTY PRODUCTS OR SERVICES.
8.7 Additional Terms That May Apply. See Exhibit C for additional warranties that may apply to certain Customers.
9. Indemnification.
9.1 CrowdStrike’s Obligation. CrowdStrike shall at its cost and expense: (i) defend and/or settle any claim brought against Customer by an unaffiliated third party alleging that an Offering infringes or violates that third party’s intellectual property rights, and (ii) pay and indemnify any settlement of such claim or any damages awarded to such third party by a court of competent jurisdiction as a result of such claim; provided, that Customer: (a) gives CrowdStrike prompt written notice of such claim; (b) permits CrowdStrike to solely control and direct the defense or settlement of such claim (however, CrowdStrike will not settle any claim in a manner that requires Customer to admit liability without Customer’s prior written consent); and (c) provides CrowdStrike all reasonable assistance in connection with the defense or settlement of such claim, at CrowdStrike’s cost and expense. In addition, Customer may, at Customer’s own expense, participate in defense of any claim.
9.2 Remedies. If a claim covered under this Section occurs or in CrowdStrike’s opinion is reasonably likely to occur, CrowdStrike may at its expense and sole discretion (and if Customer’s access and use of an Offering is enjoined, CrowdStrike will, at its expense): (i) procure the right to allow Customer to continue using the applicable Offering; (ii) modify or replace the applicable Offering to become non-infringing; or (iii) if neither (i) nor (ii) is commercially practicable, terminate Customer’s license or access to the affected portion of applicable Offering and refund a portion of the pre-paid, unused fees paid by Customer corresponding to the unused period of the Subscription/Order Term.
9.3 Exclusions. CrowdStrike shall have no obligations under this Section if the claim is based upon or arises out of: (i) any modification to the applicable Offering not made by CrowdStrike; (ii) any combination or use of the applicable Offering with or in any third party software, hardware, process, firmware, or data, to the extent that such claim is based on such combination or use; (iii) Customer’s continued use of the allegedly infringing Offering after being notified of the infringement claim or after being provided a modified version of the Offering by CrowdStrike at no additional cost that is intended to address such alleged infringement; (iv) Customer’s failure to use the Offering in accordance with the applicable Documentation; and/or (v) Customer’s use of the Offering outside the scope of the rights granted under this Agreement.
9.4 Exclusive Remedy. THE REMEDIES SPECIFIED IN THIS SECTION CONSTITUTE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES, AND CROWDSTRIKE’S ENTIRE LIABILITY, WITH RESPECT TO ANY INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS.
10. Limitation of Liability.
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10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR LIABILITY FOR ANY AMOUNTS PAID OR PAYABLE TO THIRD PARTIES UNDER SECTION 9 (INDEMNIFICATION), CUSTOMER’S
PAYMENT OBLIGATIONS, AND/OR ANY INFRINGEMENT OR MISAPPROPRIATION BY ONE PARTY OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER
PARTY IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF (UNDER ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR OTHERWISE) FOR ANY LOST
PROFITS, REVENUE, OR SAVINGS, LOST BUSINESS OPPORTUNITIES, LOST DATA, OR SPECIAL,
INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES OR LOSSES OR SUCH DAMAGES OR LOSSES WERE REASONABLY FORESEEABLE; OR (B) AN AMOUNT THAT EXCEEDS THE TOTAL FEES PAID OR PAYABLE TO CROWDSTRIKE FOR THE RELEVANT OFFERING DURING THAT OFFERING’S SUBSCRIPTION/ORDER TERM.
THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SPECIFIED IN THIS AGREEMENT. MULTIPLE CLAIMS SHALL NOT EXPAND THE LIMITATIONS SPECIFIED IN THIS SECTION 10.
10.2 Additional or Different Terms That May Apply. See Exhibit C for additional or different terms related to liability that may apply to certain Customers.
11. Compliance with Laws. Each party agrees to comply with all U.S. federal, state, local and non-U.S. laws directly applicable to such party in the performance of this Agreement, including but not limited to, applicable export and import, anti-corruption and employment laws. Customer acknowledges and agrees the Offerings shall not be used, transferred, or otherwise exported or re-exported to regions that the United States and/or the European Union maintains an embargo or comprehensive sanctions (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity subject to individual prohibitions (e.g., parties listed on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders) (collectively, “Designated Nationals”), without first obtaining all required authorizations from the U.S. government and any other applicable government. Customer represents and warrants that Customer is not located in, or is under the control of, or a national or resident of, an Embargoed Country or Designated National. CrowdStrike represents and warrants that CrowdStrike is not located in, or is under the control of, or a national or resident of, an Embargoed Country or Designated National.
12. U.S. Government End Users.
12.1 Commercial Items. The following applies to all acquisitions by or for the U.S. government or by any U.S Government prime contractor or subcontractor at any tier (“Government Users”) under any U.S. Government contract, grant, other transaction, or other funding agreement. The Products, CrowdStrike Tools, and Documentation are “commercial items,” as that term is defined in Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in FAR
12.211 and 12.212. In addition, Department of Defense FAR Supplement (“DFARS”) 252.227-7015 (Technical Data – Commercial Items) applies to technical data acquired by Department of Defense agencies. Consistent with FAR
12.211 and 12.212 and DFARS (48 C.F.R.) 227.7202-1 through 227.7202-4, the Products, CrowdStrike Tools, and Documentation are being licensed to Government Users pursuant to the terms of this license(s) customarily provided to the public as forth in this Agreement, unless such terms are inconsistent with United States federal law (“Federal Law”).
12.2 Disputes with the U.S. Government. If this Agreement fails to meet the Government’s needs or is inconsistent in any way with Federal Law and the parties cannot reach a mutual agreement on terms for this Agreement, the Government agrees to terminate its use of the Offerings. In the event of any disputes with the U.S. Government in connection with this Agreement, Section 14.3 of this Agreement shall not apply. Instead the rights and duties of the parties arising from this Agreement, shall be governed by, construed, and enforced in accordance with Federal Procurement Law and any such disputes shall be resolved pursuant to the Contract Disputes Act of 1978, as amended (41 U.S.C. 7101-7109), as implemented by the Disputes Clause, FAR 52.233-1.
12.3 Precedence. This U.S. Government rights in this Section are in lieu of, and supersedes, any other FAR, DFARS, or other clause, provision, or supplemental regulation that addresses Government rights in the Offerings, computer software or technical data under this Agreement.
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13. Suspension and Termination. This Agreement shall remain effective until termination in accordance with this Section or as otherwise specified herein. CrowdStrike may immediately suspend Customer’s access to, or use of, the Offerings if: (i) CrowdStrike believes that there is a significant threat to the security, integrity, functionality, or availability of the Offerings or any content, data, or applications in the Offerings; (ii) Customer or Customer users are in breach of Section 3.3 (Restrictions); or (iii) Customer fails to pay CrowdStrike when undisputed fees are due; provided, however, CrowdStrike will use commercially reasonable efforts under the circumstances to provide Customer with notice and, if applicable, an opportunity to remedy such violation prior to any such suspension. Either party may terminate this Agreement upon 30 days’ written notice of a material breach by the other party, unless the breach is cured within the 30-day notice period. Prior to termination and subject to the terms of this Agreement, Customer shall have the right to access and download Customer Data available per the Customer’s purchased Products and data retention period in a manner and in a format supported by the Products. Upon termination of this Agreement for any reason: (a) all Customer’s access and use rights granted in this Agreement will terminate; (b) Customer must promptly cease all use of Offerings and de-install all Software Components installed on Customer’s Endpoints; and (c) Customer Data will be deleted in accordance with the data retention period purchased by Customer and Section 7.4 Confidentiality; Destruction). Sections 1, 3.3, 7, 10, 12, 13, and 14 and all liabilities that accrue prior to termination shall survive expiration or termination of this Agreement for any reason.
14. General.
14.1 Entire Agreement. This Agreement constitutes the entire agreement between Customer and CrowdStrike concerning the subject matter of this Agreement and it supersedes all prior and simultaneous proposals, agreements, understandings, or other communications between the parties, oral or written, regarding such subject matter.
Notwithstanding the foregoing, if you have a CrowdStrike Limited Warranty Agreement for Falcon Complete (or a preceding or successor named product) fully executed with CrowdStrike, the warranty provided therein stands alone and is not superseded by this Agreement. It is expressly agreed that the terms of this Agreement shall supersede any terms in any procurement Internet portal or other similar non-CrowdStrike document and no such terms included in any such portal or other non-CrowdStrike document shall apply to the Offerings ordered. Any Order through a reseller is subject to, and CrowdStrike’s obligations and liabilities to Customer are governed by, this Agreement.
CrowdStrike is not obligated under any reseller's agreement with you unless an officer of CrowdStrike executes the agreement. This Agreement shall not be construed for or against any party to this Agreement because that party or that party’s legal representative drafted any of its provisions.
14.2 Assignment. Neither party may assign this Agreement without the prior written consent of the other party, except to an Affiliate in connection with a corporate reorganization or in connection with a merger, acquisition, or sale of all or substantially all of its business and/or assets. Any assignment in violation of this Section shall be void.
Subject to the foregoing, all rights and obligations of the parties under this Agreement shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns.
14.3 Governing Law; Venue. Except as otherwise provided in Exhibit B (if applicable), this Agreement, and the rights and duties of the parties arising from this Agreement, shall be governed by, construed, and enforced in accordance with the laws of the State of California, excluding its conflicts-of-law principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be state and federal courts in Santa Clara County, California, and the parties agree to service of process in accordance with the rules of such courts. The Uniform Computer Information Transactions Act and the United Nations Convention on the International Sale of Goods shall not apply.
Notwithstanding the foregoing, each party reserves the right to file a suit or action in any court of competent jurisdiction as such party deems necessary to protect its intellectual property rights and, in CrowdStrike’s case, to recoup any payments due.
14.4 Independent Contractors; No Third Party Rights. The parties are independent contractors. This Agreement shall not establish any relationship of partnership, joint venture, employment, franchise, or agency between the parties. No provision in this Agreement is intended or shall create any rights with respect to the subject matter of this Agreement in any third party.
14.5 Waiver, Severability & Amendments. The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of any other provision or any subsequent breach. If any provision of this Agreement is held to be illegal, invalid, or unenforceable, the provision will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remaining provisions of this Agreement will remain in full force and DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 10 of 17
effect. This Agreement may only be amended, or any term or condition set forth herein waived, by written consent of both parties.
14.6 Force Majeure. Neither party shall be liable for, nor shall either party be considered in breach of this Agreement due to, any failure to perform its obligations under this Agreement (other than its payment obligations) as a result of a cause beyond its control, including but not limited to, act of God or a public enemy, act of any military, civil or regulatory authority, change in any law or regulation, fire, flood, earthquake, storm or other like event, disruption or outage of communications (including an upstream server block and Internet or other networked environment disruption or outage), power or other utility, labor problem, or any other cause, whether similar or dissimilar to any of the foregoing, which could not have been prevented with reasonable care. The party experiencing a force majeure event, shall use commercially reasonable efforts to provide notice of such to the other party.
14.7 Notices. All legal notices will be given in writing to the addresses in the first introductory paragraph of this Agreement and will be effective: (i) when personally delivered, (ii) on the reported delivery date if sent by a recognized international or overnight courier, or (iii) five business days after being sent by registered or certified mail (or ten days for international mail). For clarity, Orders, POs, confirmations, invoices, and other documents relating to order processing and payment are not legal notices and may be delivered electronically in accordance with each party’s standard ordering procedures.
14.8 Signatures. This Agreement and any Orders may be executed in two counterparts, each of which will be considered an original but all of which together will constitute one agreement. Any signature delivered by electronic means shall be treated for all purposes as an original.
CROWDSTRIKE, INC. LEGAL NAME OF CUSTOMER:
\CN1\
By: \S2\ By: \S1\
Name: \N2\ Name: \N1\
Title: \T2\ Title: \T1\
Date: \D2\ Date: \D1\
Send notices to: Notice Address:
150 Mathilda Place, 3rd Floor Address: \A1\
Sunnyvale, CA 94086 City: \C1\
State: \ST1\
Zip: \Z1\
With a copy to: [email protected] Attn: \ATTN1\
Country: \CTRY1\
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Exhibit A: Data Security and Privacy Schedule
1. Definitions
a. “CrowdStrike Systems” means those computer systems hosting the ‘Falcon EPP Platform’. b. “Customer Data” means the data generated by the Customer’s Endpoint and collected by: (i) the Products, and/or (ii) the CrowdStrike Tools, and in either case, sent to the CrowdStrike Systems. Customer Data is considered Customer’s Confidential Information (defined in Section 7 Confidentiality) and subject to the exclusions, exceptions and obligations set forth therein and this Exhibit A Data Security and Privacy Schedule.
c. “Execution Profile/Metric Data” means any machine-generated data, such as metadata derived from tasks, file execution, commands, resources, network telemetry, executable binary files, macros, scripts, and processes, that: (i) Customer provides to CrowdStrike in connection with this Agreement or (ii) is collected or discovered during the course of CrowdStrike providing Offerings, excluding any such information or data that identifies Customer or to the extent it includes Personal Data. d. “Personal Data” means information provided by Customer to CrowdStrike or collected by CrowdStrike from Customer used to distinguish or trace a natural person’s identity, either alone or when combined with other personal or identifying information that is linked or linkable by CrowdStrike to a specific natural person.
Personal Data also includes such other information about a specific natural person to the extent that the data protection laws applicable in the jurisdictions in which such person resides define such information as Personal Data.
e. “Privacy and Security Laws” means U.S. federal, state and local and non-U.S. laws, including those of the European Union, that regulate the privacy or security of Personal Data and that are directly applicable to CrowdStrike.
f. “Security Breach” means unauthorized access to, or unauthorized acquisition of: (i) Customer Data, or (ii) Personal Data, stored on CrowdStrike Systems that results in the compromise of such Customer Data and/or Personal Data.
g. “Threat Actor Data” means any malware, spyware, virus, worm, Trojan horse, or other potentially malicious or harmful code or files, URLs, DNS data, network telemetry, commands, processes or techniques, metadata, or other information or data, in each case that is potentially related to unauthorized third parties associated therewith and that: (i) Customer provides to CrowdStrike in connection with this Agreement, or (ii) is collected or discovered during the course of CrowdStrike providing Offerings, excluding any such information or data that identifies Customer or to the extent that it includes Personal Data.
2. Falcon Platform
The ‘Falcon EPP Platform’ uses a crowd-sourced environment, for the benefit of all customers, to help customers protect themselves against suspicious and potentially destructive activities. CrowdStrike’s Products are designed to detect, prevent, respond to, and identify intrusions by collecting and analyzing data, including machine event data, executed scripts, code, system files, log files, dll files, login data, binary files, tasks, resource information, commands, protocol identifiers, URLs, network data, and/or other executable code and metadata. Customer, rather than CrowdStrike, determines which types of data, whether Personal Data or not, exist on its systems.
Accordingly, Customer’s endpoint environment is unique in configurations and naming conventions and the machine event data could potentially include Personal Data. CrowdStrike uses the data to: (i) analyze, characterize, attribute, warn of, and/or respond to threats against Customer and other customer, (ii) analyze trends and performance, (iii) improve the functionality of, and develop, CrowdStrike’s products and services, and enhance cybersecurity; and (iv) permit Customers to leverage other applications that use the data, but for all of the foregoing, in a way that does not identify Customer or Customer’s Personal Data to other customers. Neither Execution Profile/Metric Data nor Threat Actor Data are Customer’s Confidential Information or Customer Data.
3. Processing Personal Data
a. Provisioning/Use of Offerings. Personal Data may be collected and used during the provisioning and use of the Offerings to deliver, support and improve the Offerings, administer the Agreement and further the business relationship between Customer and CrowdStrike, comply with law, act in accordance with Customer’s written instructions, or otherwise in accordance with this Agreement. Customer authorizes CrowdStrike to collect, use, store, and transfer the Personal Data that Customer provides to CrowdStrike as contemplated in this Agreement.
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b. Suspicious/Unknown File Analysis. While using certain CrowdStrike Offerings Customer may have the option to upload (by submission, configuration, and/or, in the case of Services, by CrowdStrike personnel retrieval) files and other information related to the files for security analysis and response or, when submitting crash reports, to make the product more reliable and/or improve CrowdStrike’s products and services or enhance cyber-security. These potentially suspicious or unknown files may be transmitted and analyzed to determine functionality and their potential to cause instability or damage to Customer’s endpoints and systems. In some instances, these files could contain Personal Data for which Customer is responsible.
4. Compliance with Privacy and Information Security Requirements a. Compliance with Laws. CrowdStrike shall comply with all Privacy and Security Laws, the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data from the European Economic Area, Switzerland, and the United Kingdom, as applicable. CrowdStrike’s privacy notice may be found at http://www.crowdstrike.com/privacy-notice/. To the extent necessary to comply with Privacy and Security Laws, including but not limited to when Customer is a controller of Personal Data processed by CrowdStrike originating in the European Union, Switzerland, or the United Kingdom, the Data Protection Addendum set forth here https://www.crowdstrike.com/data-protection-agreement/ shall apply to CrowdStrike’s processing of such Customer Personal Data.
b. Safeguards. CrowdStrike shall maintain appropriate technical and organizational safeguards commensurate with the sensitivity of the Customer Data and Personal Data processed by it on Customer’s behalf, which are designed to protect the security, confidentiality, and integrity of such Customer Data and Personal Data and protect such Customer Data and Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, including the safeguards set forth on Appendix 1 which substantially conform to the ISO/IEC 27002 control framework. (“Information Security Controls for CrowdStrike Systems”).
c. Access; Contacts. With respect to employees, agents, and subcontractors, CrowdStrike shall limit access to Customer Data and Personal Data to only those employees, agents, and subcontractors who have a need to access the Customer Data and/or Personal Data in order to carry out their roles as contemplated in the terms of this Agreement. CrowdStrike shall assign and train personnel who shall: (i) liaise with customers regarding any issues concerning the security of Customer Data and/or Personal Data; (ii) receive notice of any Security Breach discovered by CrowdStrike and provide notice of any such Security Breach to Customer; and (iii) coordinate CrowdStrike’s Security Breach response and remedial action.
5. Security Breach Response
In the event CrowdStrike discovers a Security Breach, CrowdStrike shall:
a. Without undue delay but no later than 72 hours of becoming aware, notify Customer of the discovery of the Security Breach. Such notice shall summarize the known circumstances of the Security Breach and the corrective action taken or to be taken by CrowdStrike.
b. Conduct an investigation of the circumstances of the Security Breach. c. Use commercially reasonable efforts to remediate the Security Breach. d. Use commercially reasonable efforts to communicate and cooperate with Customer concerning its response to the Security Breach.
6. Security Assessment and Provision of Audited Security Controls. Promptly after written (including email) request from Customer, CrowdStrike shall provide Customer with: (i) its most recent SOC II, Type 2 report regarding the CrowdStrike Systems; and (ii) provide its completed Standardized Information Gathering (SIG) questionnaire (or similar document) for the CrowdStrike Systems (the “Security Documentation”). Upon the provision of reasonable notice to CrowdStrike, once every twelve months during the term of the Agreement and during normal business hours unless otherwise decided by CrowdStrike in its sole discretion, CrowdStrike shall make appropriate CrowdStrike personnel reasonably available to Customer to discuss CrowdStrike’s manner of compliance with applicable security obligations under this Agreement. In advance of such discussion, CrowdStrike may, in addition to the Security Documentation, provide Customer with access to additional requested information or documentation concerning CrowdStrike’s information security practices as they relate to this Agreement, including without limitation, access to any security assessment reports designed to be shared with third parties. Any information or documentation provided pursuant to this assessment process or otherwise pursuant to this Schedule shall be considered CrowdStrike’s Confidential Information and subject to the Confidentiality section of the Agreement.
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7. Customer Obligations. Customer, along with its Affiliates, represents and warrants that: (i) it owns or has a right of use from a third party, and controls, directly or indirectly, all of the software, hardware and computer systems (collectively, “Systems”) where the Products and/or CrowdStrike Tools will be installed or that will be the subject of, or investigated during, the Offerings, (ii) to the extent required under any federal, state, or local U.S. or non-US laws (e.g., Computer Fraud and Abuse Act, 18 U.S.C. § 1030 et seq., Title III, 18 U.S.C. 2510 et seq., and the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq.) it has authorized CrowdStrike to access the Systems and process and transmit data through the Offerings and CrowdStrike Tools in accordance with this Agreement and as necessary to provide and perform the Offerings, (iii) it has a lawful basis in having CrowdStrike investigate the Systems, process the Customer Data and the Personal Data; (iv) that it is and will at all relevant times remain duly and effectively authorized to instruct CrowdStrike to carry out the Offerings, and (v) it has made all necessary disclosures, obtained all necessary consents and government authorizations required under applicable law to permit the processing and international transfer of Customer Data and Customer Personal Data from each Customer and Customer Affiliate, to CrowdStrike.
8. Notices. The following individuals shall be the primary contacts at Customer and CrowdStrike for any coordination, communications or notices with respect to Personal Data and this Schedule:
a. CrowdStrike: Drew Bagley, VP & Counsel, Privacy & Cyber Policy ([email protected] with a copy to [email protected]). For any Security Breach: Jerry Dixon, Chief Information Security Officer ([email protected] with a copy to [email protected]). b. Customer: the person who has signed the Agreement or another person as otherwise designated in writing (including by email) by Customer to CrowdStrike. Each party shall promptly notify the other if any of the foregoing contact information changes.
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Appendix 1
Information Security Controls for CrowdStrike Systems
Security Control
Category
Description
1. Governance a. Assign to an individual or a group of individuals appropriate roles for developing, coordinating, implementing, and managing CrowdStrike’s administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Personal Data
b. Use of data security personnel that are sufficiently trained, qualified, and experienced to be able to fulfill their information security-related functions
2. Risk Assessment a. Conduct periodic risk assessments designed to analyze existing information security risks, identify potential new risks, and evaluate the effectiveness of existing security controls
b. Maintain risk assessment processes designed to evaluate likelihood of risk occurrence and material potential impacts if risks occur
c. Document formal risk assessments
d. Review formal risk assessments by appropriate managerial personnel
3. Information
Security Policies
a. Create information security policies, approved by management, published and communicated to all employees and relevant external parties. b. Review policies at planned intervals or if significant changes occur to ensure its continuing suitability, adequacy, and effectiveness.
4. Human Resources
Security
a. Maintain policies requiring reasonable background checks of any new employees who will have access to Personal Data or relevant CrowdStrike Systems, subject to local law b. Regularly and periodically train personnel on information security controls and policies that are relevant to their business responsibilities and based on their roles within the organization
5. Asset Management a. Maintain policies establishing data classification based on data criticality and sensitivity b. Maintain policies establishing data retention and secure destruction requirements c. Implement procedures to clearly identify assets and assign ownership
6. Access Controls a. Identify personnel or classes of personnel whose business functions and responsibilities require access to Personal Data, relevant CrowdStrike Systems and the organization’s premises
b. Maintain controls designed to limit access to Personal Data, relevant CrowdStrike Systems and the facilities hosting the CrowdStrike Systems to authorized personnel c. Review personnel access rights on a regular and periodic basis d. Maintain physical access controls to facilities containing CrowdStrike Systems, including by using access cards or fobs issued to CrowdStrike personnel as appropriate e. Maintain policies requiring termination of physical and electronic access to Personal Data and CrowdStrike Systems after termination of an employee f. Implement access controls designed to authenticate users and limit access to CrowdStrike Systems
g. Implement policies restricting access to the data center facilities hosting CrowdStrike Systems to approved data center personnel and limited and approved CrowdStrike personnel
h. Maintain dual layer access authentication processes for CrowdStrike employees with administrative access rights to CrowdStrike Systems
7. Cryptography a. Implement encryption key management procedures b. Encrypt sensitive data using a minimum of AES/128 bit ciphers in transit and at rest
8. Physical Security a. Require two factor controls to access office premises b. Register and escort visitors on premises
9. Operations
Security
a. Perform periodic network and application vulnerability testing using dedicated qualified internal resources
b. Contract with qualified independent 3rd parties to perform periodic network and application penetration testing
c. Implement procedures to document and remediate vulnerabilities discovered during vulnerability and penetration tests
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10. Communications
Security
a. Maintain a secure boundary using firewalls and network traffic filtering b. Require internal segmentation to isolate critical systems from general purpose networks c. Require periodic reviews and testing of network controls
11. System
Acquisition,
Development and
Maintenance
a. Assign responsibility for system security, system changes and maintenance b. Test, evaluate and authorize major system components prior to implementation
12. Supplier
Relationships
Periodically review available security assessment reports of vendors hosting the CrowdStrike Systems to assess their security controls and analyze any exceptions set forth in such reports
13. Information
Security Breach
Management
a. Monitor the access, availability, capacity and performance of the CrowdStrike Systems, and related system logs and network traffic using various monitoring software and services
b. Maintain incident response procedures for identifying, reporting, and acting on Security Breaches
c. Perform incident response table-top exercises with executives and representatives from across various business units
d. Implement plan to address gaps discovered during exercises e. Establish a cross-disciplinary Security Breach response team
14. Business
Continuity
Management
a. Design business continuity with goal of 99.9% uptime SLA b. Conduct scenario based testing annually
15. Compliance a. Establish procedures designed to ensure all applicable statutory, regulatory and contractual requirements are adhered to
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Exhibit B
Dispute Resolution Outside North America
If Customer’s principal office is located outside North America as indicated in the Agreement, the terms and conditions of this Exhibit shall apply to all disputes arising out of or relating to this Agreement (excluding disputes regarding the actual or alleged violation of CrowdStrike’s intellectual property rights or the collection of overdue invoices, which shall be governed by California law).
1. For ALL principal offices outside North America:
a. Choice of Law. This Agreement, and the rights and duties of the parties arising from this Agreement, shall be governed by, construed, and enforced with the laws of the State of New York, excluding its conflicts-of-law principles.
The Uniform Computer Information Transactions Act and the United Nations Convention on the International Sale of Goods shall not apply.
b. Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or the existence, breach, termination, enforcement, interpretation, or validity of the Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, (each, a “Dispute”) shall be referred to and finally resolved by arbitration under the rules and at the location identified below. The arbitral panel shall consist of three (3) arbitrators, selected as follows: each party shall appoint one (1) arbitrator; and those two (2) arbitrators shall discuss and select third arbitrator. If the two party-appointed arbitrators are unable to agree on a third arbitrator, the third arbitrator shall be selected in accordance with the applicable rules of the arbitration body. Each arbitrator shall be independent of each of the parties and shall have suitable experience and knowledge in the subject matter of the Dispute. The arbitrators shall have the authority to grant specific performance and to allocate between the parties the costs of arbitration (including service fees, arbitrator fees and all other fees related to the arbitration) in such equitable manner as the arbitrators may determine. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the foregoing, either party shall have the right to institute an action in a court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator, provided that a permanent injunction and damages shall only be awarded by the arbitrator. The language to be used in the arbitral proceedings shall be English.
2. For ONLY principal offices within Europe, the Middle East or Africa:
Any Dispute shall be referred to and finally resolved by arbitration under the London Court of International Arbitration Rules (which Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is as follows: (a) if Customer brings an action against CrowdStrike, then the governing law is the State of New York, USA, (b) if CrowdStrike brings an action against Customer, then the governing law is the laws of England and Wales, The seat, or legal place, of arbitration shall be London, England.
3. For ONLY principal offices within Asia Pacific (including India), Australia & New Zealand:
Any Dispute shall be referred to and finally resolved by arbitration under the Rules of Conciliation and Arbitration of the International Chamber of Commerce in force on the date when the notice of arbitration is submitted in accordance with such Rules (which Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is as follows: (a) if Customer brings an action against CrowdStrike, then the governing law is the State of New York, USA, (b) if CrowdStrike brings an action against Customer, then the governing law is as follows: (i) for Customers in: (x) Asia Pacific (including India): the laws of England and Wales, (y) Australia and New Zealand: the laws of the State of New South Wales, Australia. In all cases, the seat, or legal place, of arbitration shall be Singapore.
4. For ONLY principal offices within the Americas, excluding North America:
Any Dispute shall be referred to and finally resolved by arbitration under International Dispute Resolution Procedures of the American Arbitration Association in force on the date when the notice of arbitration is submitted in accordance with such Procedures (which Procedures are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be New York, New York, USA.
DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E CrowdStrike Form May 27 2019 17 of 17
Exhibit C
Additional or Different Terms That May Apply to Certain Customers A. For Australian Consumers Only.
A.1. For Customers that are consumers under the Australian Consumer Law, the following provisions apply.
The benefits of the warranty in Section 8 Warranties & Disclaimer of this Agreement are in addition to any other rights and remedies in relation to the Offerings that Customer may be entitled to under Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled: (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
The warranties in this Agreement are provided by CrowdStrike, Inc. at 150 Mathilda Place, Third Floor, Sunnyvale California, USA. To file a claim under this limited warranty, Customers must contact CrowdStrike at [email protected]. CrowdStrike shall be responsible for any costs Customer incurs in making a warranty claim under this Agreement.
A.2. For Customers that are consumers under the Australian Consumer Law, Section 12 Limited Liability shall be replaced in its entirety with the following:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR LIABILITY FOR ANY AMOUNTS PAID OR PAYABLE TO THIRD PARTIES UNDER SECTION 9 (INDEMNIFICATION), CUSTOMER’S PAYMENT
OBLIGATIONS, AND/OR ANY INFRINGEMENT OR MISAPPROPRIATION BY ONE PARTY OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY IN
CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF (UNDER ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), INDEMNITIES (OTHER THAN EXPRESSLY STATED IN SECTION 9 (INDEMNIFICATION)), OR OTHERWISE) FOR ANY LOST PROFITS,
REVENUE, OR SAVINGS, LOST BUSINESS OPPORTUNITIES, LOST DATA, OR SPECIAL, INCIDENTAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR LOSSES OR SUCH DAMAGES OR LOSSES WERE REASONABLY FORESEEABLE; OR (B) AN AMOUNT THAT EXCEEDS THE TOTAL FEES PAID OR PAYABLE TO CROWDSTRIKE FOR THE RELEVANT OFFERING DURING THAT OFFERING’S SUBSCRIPTION/ORDER TERM.
THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SPECIFIED IN THIS AGREEMENT. MULTIPLE CLAIMS SHALL NOT EXPAND THE LIMITATIONS SPECIFIED IN THIS SECTION A2.
SECTION A.2 DOES NOT SEEK TO LIMIT OR EXCLUDE THE LIABILITY OF CROWDSTRIKE OR ITS AFFILIATES
IN THE EVENT OF DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUD OR FOR ANY OTHER LIABILITY FOR WHICH IT IS NOT PERMITTED BY LAW TO EXCLUDE. TO THE EXTENT APPLICABLE, THIS PROVISION MUST BE READ SUBJECT TO THE AUSTRALIAN CONSUMER LAW.
B. For Customers Outside the United States and Australia. Some countries, states and provinces, including member states of the European Economic Area, do not allow certain exclusions or limitations of liability, therefore, the exclusions or limitation of liabilities and disclaimers of warranties in the Agreement may not fully apply to Customer if the laws directly applicable to CrowdStrike in the performance of this Agreement do not allow such terms.
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DocuSign Envelope ID: 5AA1F6C7-5C8E-42AF-855F-95D4108C9515 DocuSign Envelope ID: A1CA5226-EB3B-4F41-8C74-600DAFDCCB6E Customer Name: CITY OF ROSEVILLE
Quote No: 22817192
Quote Name: City of Roseville- 3 Year
Quotation Date: 06/06/2022
Sales Support Contact: Sabrina Jordan
Sales Support Phone: 949-930-7366 Ext 7366
Sales Support Email: [email protected]
Account Executive: Brittani Neff
Account Executive Phone: 916-897-4667
Account Executive Email: [email protected]
Customer PO No:
Order No:
Expiration Date: 09/10/2022
External Notes:
Term Date: September 5, 2022 - September 4, 2025
The term of this quote and any order placed in connection herewith is 36 months (“Term”), beginning on the earlier of the date that Customer first accepts this quote (“Start Date”). The total fee due hereunder shall be split into three (3) installments, which shall be due and payable according to the following schedule:
Payment 1: $99,844.60 due net 30 days from the Start Date Payment 2: $107,609.55 due on the first anniversary of the Start Date Payment 3: $108,538.41 due on the second anniversary of the Start Date Upon the Start Date, Customer authorizes ePlus to place a non-cancellable order for the products and services described herein on its behalf. Therefore, notwithstanding anything to the contrary and except as set forth directly below, any order placed in connection herewith is non-cancellable for the entire Term and Customer agrees to make all payments herein absolutely and unconditionally, and without any abatement, reduction, defense, set-off, counterclaim, or recoupment whatsoever. Upon delivery of the products and services hereunder, Customer shall have all rights to use the products and services and no further performance on the part of ePlus is required to provide the products and services to Customer.
Customer may terminate its order and payment obligations with respect to future fiscal years in the event that it lacks funding from appropriated and other lawful sources to continue the order, provided that: (i) Customer shall use its best efforts to obtain funding from appropriated and other lawful sources to continue the order for the full Term and make all Payments and (ii) d Customer shall notify ePlus no later than each anniversary of the Start Date of any such termination. If Customer provides notice of termination for non-appropriation as set forth herein, the order shall terminate as of the last day of the then-current year of the Term, and Customer shall de-install and remove all copies of the software from its systems by the termination date. Customer’s failure to timely notify ePlus and de-install and remove all copies of software shall be a material breach of these terms. 001 CS.EPPENT.SOLN.T9.36M CROWDSTRIKE FALCON ENDPOINT PROTECTION
ENTERPRISEFLEXIBLE BUNDLE
Line Note:
12 Months
2500 7.68 19,200.00
002 CS.FIREWBP.SOLN.T9.36M CROWDSTRIKE FALCON FIREWALL MANAGEMENT BUNDLEPROMO Line Note:
12 Months
2500 1.10 2,750.00
003 CS.PREVENT.SOLN.T9.36M CROWDSTRIKE PREVENT
Line Note:
12 month
2500 0.00 0.00
Year 1
Line No. Part Number MFG Description/Line Notes Duration QTY Unit Price Ext. Price