POLICE SERVICES SUBPOENA
Staff subpoenaed as witness (subpoena ad testificandum), or staff subpoenaed to produce documents (subpoena duces tecum).
$28 per subpoena
Subpoenaed Non-Sworn - $35 per day plus $0.20 per mile (CA Govt Code 68093) Subpoenaed Peace Officer - full cost to the public entity incurred in paying the peace officer, firefighter his or her salary or other compensation and traveling expense for each day that such officer is required to remain in attendance (CA Govt Code 68097.2)
Subpoena Duces Tecum - $15 (CA Evidence Code 1563(b)(6)) 100%
$0.00
$0.00
$0.00
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
504
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
SUBPOENA - WITNESS AND DOCUMENTS S-209
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
505
r/ COPY - AUDIO TAPE S-210
POLICE SERVICES COPY
Copy availability of recorded calls in compliance with legal codes regulations and standards. $213 per copy
Remove. Combined with COPY - DIGITAL fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
506
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - AUDIO TAPE S-210
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
507
r/ BICYCLE REGISTRATION S-211
POLICE SERVICES BICYCLE
Registration of bicycle with the Police department.
$6 per bicycle
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
508
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ BICYCLE REGISTRATION S-211
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
509
r/ COMM ROOM - POLICE SERVICES CTR S-212
POLICE SERVICES RENTAL
Community Room - Police Services Center (Rental)
$65 per rental
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
510
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COMM ROOM - POLICE SERVICES CTR S-212
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
511
r/ POLICE CLASSES S-213
POLICE SERVICES CLASS
Classes provided by Police Department.
$ 28 - BEPN Training (Members)
$170 - BEPN Training (Non Members)
Actual cost - Business First Aid classes
TBA - Business Workshops
$ 43 - Health, Family, Education
$ 17 - SNT, Including first Aid/CPR (Residents)
$ 43 - SNT, Including first Aid/CPR (Non-Residents)
$ 43 - SNT, Including first Aid/CPR (Business Residents) Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
512
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ POLICE CLASSES S-213
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
513
r/ COMMUNITY SVCS - COURT ORDERED S-214
POLICE SERVICES COURT ORDER
Coordination and sign-off of court ordered community services. $64 per court order
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
514
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COMMUNITY SVCS - COURT ORDERED S-214
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
515
r/ CONCEALED WEAPONS PERMIT S-215
POLICE SERVICES PERMIT
Review and approval of Concealed Weapons Permit.
$186 per permit
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
516
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ CONCEALED WEAPONS PERMIT S-215
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
517
r/ CRIMINAL CHARGES - TYPED SHEET S-216
POLICE SERVICES SHEET
Provide copy of Criminal Charges.
$13 per typed sheet
Remove. Combined with COPY - PRINT fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
518
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ CRIMINAL CHARGES - TYPED SHEET S-216
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
519
r/ ENTERTAINMNT - OTHER USES/BURLES S-217
POLICE SERVICES PERMIT
Review and process entertainment, burlesque and other use permit. $4,655 per permit
Remove. Combined with other fees
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
520
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ ENTERTAINMNT - OTHER USES/BURLES S-217
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
521
r/ ENTERTAINMNT - OTHER AMUSEMENT S-218
POLICE SERVICES PERMIT
Review and process permitting all other amusement/entertainment. $2,865 - Commercial Permit
$ 276 - Non-Commercial Permit
Remove. Combined with other fees
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
522
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ ENTERTAINMNT - OTHER AMUSEMENT S-218
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
523
r/ FINGERPRINTING S-219
POLICE SERVICES APPLICANT
Review and process fingerprinting application.
$22 per applicant
Remove. Service no longer provided by the City
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
524
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ FINGERPRINTING S-219
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
525
r/ FIREARM REGISTRATION S-220
POLICE SERVICES APPLICATION
Police review and processing of firearm registration.
$27 per application
Remove. Service no longer provided by the City
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
526
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ FIREARM REGISTRATION S-220
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
527
r/ FIREARM SALES SITE APPLICATION S-221
POLICE SERVICES APPLICATION
Police review, process and approval of a firearm sales business within the City. $2,971 per application
Remove. Service combined with other fees
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
528
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ FIREARM SALES SITE APPLICATION S-221
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
529
r/ FIREARM SALES SITE INSPECTION S-222
POLICE SERVICES INSPECTION
Review, inspection and approval of Firearm Sales Site Inspection. $107 per inspection
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
530
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ FIREARM SALES SITE INSPECTION S-222
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
531
r/ COPY - POLICE REPORT S-223
POLICE SERVICES REPORT
Copy of police reports.
$13 per report
Remove. Combined with COPY - PRINT fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
532
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - POLICE REPORT S-223
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
533
r/ COPY - PARKING/MOVING CITATION S-224
POLICE SERVICES COPY
Copy of delinquent parking/moving citation.
$17 per copy
Remove. Combined with COPY - PRINT fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
534
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - PARKING/MOVING CITATION S-224
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
535
r/ COPY - INCIDENT PHOTOGRAPH S-225
POLICE SERVICES COPY
Copy of incident photographs.
$28 per copy
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
536
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - INCIDENT PHOTOGRAPH S-225
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
537
r/ COPY - CRIME INCIDENT REPORT S-226
POLICE SERVICES COPY
Copy of crime incident report.
$13 per copy
Remove. Combined with COPY - PRINT fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
538
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - CRIME INCIDENT REPORT S-226
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
539
r/ STATISTICAL SURVEYS S-227
POLICE SERVICES SURVEY
Copy of Statistical Surveys.
$83 per survey
Remove. Services no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
540
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ STATISTICAL SURVEYS S-227
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
541
r/ TOW IMPOUND S-228
POLICE SERVICES VEHICLE
Tow Impound.
Per contract
Remove. Service no longer provided by the City
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
542
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ TOW IMPOUND S-228
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
543
r/ TRAFFIC RESTITUTION S-229
POLICE SERVICES INCIDENT
Processing of restitution for damages to city property caused by a traffic accident. $26 per incident
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
544
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ TRAFFIC RESTITUTION S-229
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
545
r/ COPY - VIDEO S-230
POLICE SERVICES COPY
Copy of Police video of incident.
$176 per video
Remove. Combined with COPY - DIGITAL fee
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
546
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ COPY - VIDEO S-230
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
547
r/ VIDEO RENTAL - DEPOSIT S-231
POLICE SERVICES VIDEO
Deposit to borrow Police services video.
$7 per video
Remove. Service no longer provided
100%
$0.00
$0.00
$0.00
0 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$0
$0
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
548
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
r/ VIDEO RENTAL - DEPOSIT S-231
0 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST
0.00 $0.00 0 $0
TYPE SUBTOTAL 0.00 $0.00 $0
TOTALS 0.00 $0.00 $0
549
COMMUNITY SERVICES ADMINISTRATION S-232
COMM SVCS UNIT
Provides guidance and leadership to a multidisciplinary team to address community needs, conduct community problem solving and implement City Council goals and priorities relating to leisure, social, cultural and library services to the community.
See Appendix D
See Appendix D
39%
$644,000.00
$1,316,810.00
$(672,810.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 48.91%
$(672,810)
$1,316,810
$644,000
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
550
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
COMMUNITY SERVICES ADMINISTRATION S-232
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST PUBLIC ART & ART EDUC PROG ADMIN ASSISTANT II 161.10 $14,568.27 1 $14,568 PUBLIC ART & ART EDUC PROG COMM SVCS LEAD III-PT 62.40 $3,338.40 1 $3,338 PUBLIC ART & ART EDUC PROG COMM SVCS SPECIALIST 161.10 $15,149.84 1 $15,150 PUBLIC ART & ART EDUC PROG COMM SVCS SUPERVISOR 80.55 $12,375.70 1 $12,376 PUBLIC ART & ART EDUC PROG FAMILY & HUMAN SVCS MGR 158.90 $32,183.61 1 $32,184 PUBLIC ART & ART EDUC PROG LIBRARY SERVICES MANAGER 79.45 $15,006.52 1 $15,007 PUBLIC ART & ART EDUC PROG MANAGEMENT ANALYST II 80.55 $12,585.13 1 $12,585 PUBLIC ART & ART EDUC PROG OVERTIME 2,080.00 $47,715.20 1 $47,715 PUBLIC ART & ART EDUC PROG PROGRAM COORDINATOR 322.20 $45,791.06 1 $45,791 HEALTH & WELLNESS INITIATIVE ADMIN ASSISTANT II 161.10 $14,302.46 1 $14,302 HEALTH & WELLNESS INITIATIVE COMM SVCS LEAD III-PT 62.40 $2,987.71 1 $2,988 HEALTH & WELLNESS INITIATIVE COMM SVCS SPECIALIST 402.75 $37,032.86 1 $37,033 HEALTH & WELLNESS INITIATIVE COMM SVCS SUPERVISOR 322.20 $47,659.82 1 $47,660 HEALTH & WELLNESS INITIATIVE FAMILY & HUMAN SVCS MGR 79.45 $14,865.89 1 $14,866 HEALTH & WELLNESS INITIATIVE LIBRARY SERVICES MANAGER 79.45 $13,864.03 1 $13,864 HEALTH & WELLNESS INITIATIVE MANAGEMENT ANALYST II 322.20 $46,525.68 1 $46,526 HEALTH & WELLNESS INITIATIVE OVERTIME 2,080.00 $5,865.60 1 $5,866 HEALTH & WELLNESS INITIATIVE PROGRAM COORDINATOR 322.20 $42,324.19 1 $42,324 HEALTH & WELLNESS INITIATIVE PARKS & REC SVCS MGR 158.90 $31,095.14 1 $31,095 VOLUNTEER PROGRAM COMM SVCS SPECIALIST 80.55 $6,675.18 1 $6,675 VOLUNTEER PROGRAM COMM SVCS SUPERVISOR 80.55 $11,403.46 1 $11,403 VOLUNTEER PROGRAM FAMILY & HUMAN SVCS MGR 79.45 $14,821.40 1 $14,821 VOLUNTEER PROGRAM LIBRARY SERVICES MANAGER 79.45 $13,821.92 1 $13,822 VOLUNTEER PROGRAM MANAGEMENT ANALYST II 241.65 $34,790.35 1 $34,790 VOLUNTEER PROGRAM PROGRAM COORDINATOR 161.10 $20,267.99 1 $20,268 SUMMER CAMP PROGRAMCOMM SVCS LEAD I-PT 9,152.00 $312,266.24 1 $312,266 SUMMER CAMP PROGRAMCOMM SVCS LEAD III-PT 312.00 $14,994.72 1 $14,995 SUMMER CAMP PROGRAMCOMM SVCS SUPERVISOR 80.55 $12,493.31 1 $12,493 SUMMER CAMP PROGRAMPROGRAM COORDINATOR 402.75 $60,283.62 1 $60,284 SUMMER CAMP PROGRAMPARKS & REC SVCS MGR 158.90 $32,024.71 1 $32,025 551
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a continued listing of costs listed on
the page immediately preceding.
552
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
COMMUNITY SERVICES ADMINISTRATION S-232
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST COMM SVCS ADMIN ADMIN ASSISTANT II 1,449.90 $129,070.10 1 $129,070 COMM SVCS ADMIN COMM SVCS LEAD III-PT 1,179.36 $55,642.20 1 $55,642 COMM SVCS ADMIN MANAGEMENT ANALYST II 966.60 $143,018.14 1 $143,018 TYPE SUBTOTAL 21,601.71 $1,316,810.45 $1,316,810
TOTALS 21,601.71 $1,316,810.00 $1,316,810
553
PARKS & RECREATION SVCS S-233
COMM SVCS UNIT
The Parks and Recreation Services Division provides recreational activities to stimulate and create physical and emotional growth for all residents of Santa Fe Springs.
See Appendix D
See Appendix D
22%
$594,500.00
$5,338,470.00
$(4,743,970.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 11.14%
$(4,743,970)
$5,338,470
$594,500
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
554
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
PARKS & RECREATION SVCS S-233
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST PUBLIC ART & ART EDUC PROG Supplies 0.00 $48,900.00 1 $48,900 PUBLIC ART & ART EDUC PROG Contractual Services 0.00 $211,700.00 1 $211,700 PUBLIC ART & ART EDUC PROG Contrib/Art Educ Grn 0.00 $50,000.00 1 $50,000 HEALTH & WELLNESS INITIATIVE Supplies 0.00 $16,500.00 1 $16,500 HEALTH & WELLNESS INITIATIVE Marketing 0.00 $2,000.00 1 $2,000 HEALTH & WELLNESS INITIATIVE Contractual Services 0.00 $18,500.00 1 $18,500 VOLUNTEER PROGRAM Supplies 0.00 $5,500.00 1 $5,500
VOLUNTEER PROGRAM Contractual Services 0.00 $6,500.00 1 $6,500 SUMMER CAMP PROGRAM Supplies 0.00 $16,300.00 1 $16,300
SUMMER CAMP PROGRAM Contractual Services 0.00 $25,500.00 1 $25,500 PARKS ADMIN ASSISTANT II 80.55 $7,157.67 1 $7,158
PARKS COMM SVCS LEAD I-PT 13,520.00 $407,222.40 1 $407,222 PARKS COMM SVCS LEAD II-PT 2,704.00 $92,206.40 1 $92,206 PARKS COMM SVCS LEAD II-PTB 1,022.98 $50,504.52 1 $50,505 PARKS COMM SVCS LEAD III-PT 3,070.08 $137,508.88 1 $137,509 PARKS COMM SVCS SPECIALIST 1,611.00 $149,468.58 1 $149,469 PARKS COMM SVCS SUPERVISOR 2,094.30 $304,322.73 1 $304,323 PARKS OVERTIME 2,080.00 $27,456.00 1 $27,456
PARKS PROGRAM COORDINATOR 483.30 $60,412.50 1 $60,413
PARKS PARKS & REC SVCS MGR 158.90 $30,464.31 1 $30,464
PARKS Contractual Services 0.00 $116,300.00 1 $116,300
PARKS Supplies 0.00 $62,300.00 1 $62,300
YOUTH PROGRAMS COMM SVCS LEAD I-PT 2,496.00 $71,834.88 1 $71,835 YOUTH PROGRAMS COMM SVCS LEAD II-PT 832.00 $27,106.56 1 $27,107 YOUTH PROGRAMS COMM SVCS LEAD III-PT 1,248.00 $53,376.96 1 $53,377 YOUTH PROGRAMS COMM SVCS SUPERVISOR 402.75 $57,609.36 1 $57,609 YOUTH PROGRAMS OVERTIME 2,080.00 $4,534.40 1 $4,534
YOUTH PROGRAMS PROGRAM COORDINATOR 483.30 $66,714.73 1 $66,715 YOUTH PROGRAMS PARKS & REC SVCS MGR .1 Fte 158.90 $29,518.85 1 $29,519 YOUTH PROGRAMS Supplies 0.00 $14,500.00 1 $14,500
555
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a continued listing of costs listed on
the page immediately preceding.
556
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
PARKS & RECREATION SVCS S-233
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST YOUTH PROGRAMS Contractual Services 0.00 $15,500.00 1 $15,500 RENTAL FACILITIES ADMIN ASSISTANT II 241.65 $21,547.93 1 $21,548 RENTAL FACILITIES ADMIN CLERK I-PT 416.00 $12,858.56 1 $12,859 RENTAL FACILITIES COMM SVCS LEAD I-PT 2,392.00 $72,405.84 1 $72,406 RENTAL FACILITIES COMM SVCS LEAD II-PT 1,560.00 $53,461.20 1 $53,461 RENTAL FACILITIES COMM SVCS LEAD II-PTB 255.74 $12,679.59 1 $12,680 RENTAL FACILITIES COMM SVCS LEAD III-PT 923.52 $41,558.40 1 $41,558 RENTAL FACILITIES COMM SVCS SPECIALIST 563.85 $53,875.87 1 $53,876 RENTAL FACILITIES COMM SVCS SUPERVISOR 402.75 $59,836.57 1 $59,837 RENTAL FACILITIES OVERTIME 2,080.00 $1,830.40 1 $1,830
RENTAL FACILITIES PARKS & REC SVCS MGR 158.90 $30,567.59 1 $30,568 RENTAL FACILITIES Contractual Services 0.00 $8,900.00 1 $8,900 SPORTS COMM SVCS LEAD I-PT 10,400.00 $309,816.00 1 $309,816 SPORTS COMM SVCS LEAD II-PT 4,368.00 $146,983.20 1 $146,983 SPORTS COMM SVCS LEAD III-PT 2,496.00 $110,298.24 1 $110,298 SPORTS COMM SVCS SPECIALIST 2,094.30 $187,628.34 1 $187,628 SPORTS COMM SVCS SUPERVISOR 483.30 $71,813.55 1 $71,814 SPORTS OVERTIME 2,080.00 $9,193.60 1 $9,194
SPORTS PROGRAM COORDINATOR 563.85 $69,844.10 1 $69,844
SPORTS PARKS & REC SVCS MGR 158.90 $30,187.82 1 $30,188 SPORTS Contractual Services 0.00 $77,800.00 1 $77,800
SPORTS Supplies 0.00 $70,600.00 1 $70,600
PARKS & LEISURE ACTIVITIES COMM SVCS LEAD I-PT 748.80 $23,504.83 1 $23,505 PARKS & LEISURE ACTIVITIES COMM SVCS LEAD II-PT 208.00 $7,115.68 1 $7,116 PARKS & LEISURE ACTIVITIES COMM SVCS SPECIALIST 644.40 $60,986.02 1 $60,986 PARKS & LEISURE ACTIVITIES COMM SVCS SUPERVISOR 241.65 $35,940.60 1 $35,941 PARKS & LEISURE ACTIVITIES OVERTIME 2,080.00 $3,660.80 1 $3,661 PARKS & LEISURE ACTIVITIES PROGRAM COORDINATOR 402.75 $56,082.94 1 $56,083 PARKS & LEISURE ACTIVITIES PARKS & REC SVCS MGR 79.45 $15,266.32 1 $15,266 PARKS & LEISURE ACTIVITIES REC INSTRUCTOR-PT 1,040.00 $38,396.80 1 $38,397 557
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558
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
PARKS & RECREATION SVCS S-233
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST PARKS & LEISURE ACTIVITIES Contractual Services 0.00 $24,900.00 1 $24,900 PARKS & LEISURE ACTIVITIES Supplies 0.00 $8,800.00 1 $8,800 AQUATICS CENTER COMM SVCS SPECIALIST 80.55 $7,524.98 1 $7,525 AQUATICS CENTER COMM SVCS SUPERVISOR 241.65 $35,176.99 1 $35,177 AQUATICS CENTER INSTRUCTOR LIFEGUARD II-P 790.40 $32,746.27 1 $32,746 AQUATICS CENTER INSTRUCTOR LIFEGUARD III- 395.20 $19,392.46 1 $19,392 AQUATICS CENTER OVERTIME 2,080.00 $4,368.00 1 $4,368
AQUATICS CENTER PARKS & REC SVCS MGR 79.45 $14,785.65 1 $14,786 AQUATICS CENTER Contractual Services 0.00 $7,600.00 1 $7,600 AQUATICS CENTER Supplies 0.00 $2,300.00 1 $2,300
PARKS & REC SVCS ADMINADMIN CLERK I-PT 624.00 $18,663.84 1 $18,664 PARKS & REC SVCS ADMINCOMM SVCS LEAD I-PT 3,432.00 $100,523.28 1 $100,523 PARKS & REC SVCS ADMINCOMM SVCS LEAD II-PT 728.00 $24,133.20 1 $24,133 PARKS & REC SVCS ADMINCOMM SVCS LEAD III-PT 1,248.00 $54,325.44 1 $54,325 PARKS & REC SVCS ADMINCOMM SVCS SPECIALIST 644.40 $58,292.42 1 $58,292 PARKS & REC SVCS ADMINOVERTIME 2,080.00 $30,596.80 1 $30,597 PARKS & REC SVCS ADMINPROGRAM COORDINATOR 483.30 $62,007.39 1 $62,007 PARKS & REC SVCS ADMIN Facility Maint 0.00 $845,482.00 1 $845,482 FIESTAS PATRIAS CULTURAL EVENT ADMIN ASSISTANT II 80.55 $6,302.23 1 $6,302 FIESTAS PATRIAS CULTURAL EVENT COMM SVCS SPECIALIST 402.75 $32,550.26 1 $32,550 FIESTAS PATRIAS CULTURAL EVENT COMM SVCS SUPERVISOR 161.10 $20,612.75 1 $20,613 FIESTAS PATRIAS CULTURAL EVENT OVERTIME 2,080.00 $14,705.60 1 $14,706 FIESTAS PATRIAS CULTURAL EVENT PROGRAM COORDINATOR 80.55 $10,101.78 1 $10,102 FIESTAS PATRIAS CULTURAL EVENT PROGRAM LEADERS 270.40 $7,116.93 1 $7,117 FIESTAS PATRIAS CULTURAL EVENT PARKS & REC SVCS MGR 79.45 $13,401.63 1 $13,402 TYPE SUBTOTAL 87,671.62 $5,338,470.42 $5,338,470
TOTALS 87,671.62 $5,338,470.00 $5,338,470
559
LIBRARY & CULTURAL SVCS S-234
COMM SVCS UNIT
The Library and Cultural Services Division works collaboratively in an integrated services approach to meet the educational, leisure and cultural needs of the residents in Santa Fe Springs.
See Appendix D
See Appendix D
5%
$83,400.00
$2,524,633.00
$(2,441,233.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 3.30%
$(2,441,233)
$2,524,633
$83,400
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
560
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
LIBRARY & CULTURAL SVCS S-234
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CIRCULATION ADMIN ASSISTANT II 241.65 $18,851.12 1 $18,851 CIRCULATION LIBRARIAN II TECH 805.50 $96,257.25 1 $96,257 CIRCULATION LIBRARIAN III 322.20 $41,254.49 1 $41,254
CIRCULATION LIBRARY CLERK I 1,369.35 $106,357.41 1 $106,357 CIRCULATION LIB INFO DESK ASST-PT 3,577.60 $137,022.08 1 $137,022 CIRCULATION LIBRARY SVCS AIDE-PT 5,865.60 $175,909.34 1 $175,909 CIRCULATION PROGRAM COORDINATOR 402.75 $50,955.93 1 $50,956 CIRCULATION Contractual Services 0.00 $56,000.00 1 $56,000 OUTREACH PROGRAM ADMIN ASSISTANT II 483.30 $36,576.14 1 $36,576 OUTREACH PROGRAM LIBRARIAN II TECH 322.20 $37,352.65 1 $37,353 OUTREACH PROGRAM LIBRARIAN III 402.75 $50,033.63 1 $50,034 OUTREACH PROGRAM LIBRARY CLERK I 161.10 $12,137.27 1 $12,137 OUTREACH PROGRAM LIB INFO DESK ASST-PT 3,411.20 $125,191.04 1 $125,191 OUTREACH PROGRAM PROGRAM COORDINATOR 805.50 $98,867.07 1 $98,867 OUTREACH PROGRAM Contractual Services 0.00 $24,500.00 1 $24,500 OUTREACH PROGRAM Supplies 0.00 $13,500.00 1 $13,500
ADULT LITERACY LIBRARIAN I 1,208.25 $134,466.14 1 $134,466 ADULT LITERACY LIB INFO DESK ASST-PT 2,288.00 $83,420.48 1 $83,420 ADULT LITERACY Supplies 0.00 $5,800.00 1 $5,800
CHILDREN & YOUTH SVCSLIBRARIAN I 402.75 $44,854.27 1 $44,854 CHILDREN & YOUTH SVCSLIBRARIAN II 805.50 $111,803.40 1 $111,803 CHILDREN & YOUTH SVCSLIBRARIAN III 161.10 $20,124.61 1 $20,125 CHILDREN & YOUTH SVCSLIB INFO DESK ASST-PT 3,993.60 $148,002.82 1 $148,003 CHILDREN & YOUTH SVCS Contractual Services 0.00 $17,400.00 1 $17,400 CHILDREN & YOUTH SVCS Books 0.00 $25,000.00 1 $25,000
CHILDREN & YOUTH SVCS Supplies 0.00 $23,200.00 1 $23,200 MULTI MEDIA SVCS LIBRARIAN II 724.95 $102,355.69 1 $102,356 MULTI MEDIA SVCS LIBRARIAN III 644.40 $81,883.91 1 $81,884 MULTI MEDIA SVCS LIB INFO DESK ASST-PT 2,496.00 $92,551.68 1 $92,552 MULTI MEDIA SVCS Periodicals 0.00 $9,500.00 1 $9,500
561
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562
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
LIBRARY & CULTURAL SVCS S-234
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST MULTI MEDIA SVCS Contractual Services 0.00 $15,600.00 1 $15,600 MULTI MEDIA SVCS Books 0.00 $43,500.00 1 $43,500
MULTI MEDIA SVCS Audio-Visual 0.00 $78,400.00 1 $78,400 WILLIE GORDON LEARNING CENTER ADMIN ASSISTANT II 80.55 $6,089.58 1 $6,090 WILLIE GORDON LEARNING CENTER LIBRARIAN II 80.55 $11,100.60 1 $11,101 WILLIE GORDON LEARNING CENTER LIBRARIAN II TECH 161.10 $18,648.94 1 $18,649 WILLIE GORDON LEARNING CENTER LIBRARIAN III 80.55 $9,992.23 1 $9,992 WILLIE GORDON LEARNING CENTER LIBRARY CLERK I 80.55 $6,060.58 1 $6,061 WILLIE GORDON LEARNING CENTER LIB INFO DESK ASST-PT 977.60 $36,855.52 1 $36,856 WILLIE GORDON LEARNING CENTER Contractual Services 0.00 $700.00 1 $700 LIBRARY & CULTURAL SVCS ADMIN ADMIN ASSISTANT II 805.50 $62,216.82 1 $62,217 LIBRARY & CULTURAL SVCS ADMIN LIBRARIAN II TECH 322.20 $38,122.70 1 $38,123 LIBRARY & CULTURAL SVCS ADMIN LIB INFO DESK ASST-PT 291.20 $11,994.53 1 $11,995 LIBRARY & CULTURAL SVCS ADMIN LIBRARY SVCS AIDE-PT 1,996.80 $57,787.39 1 $57,787 LIBRARY & CULTURAL SVCS ADMIN PROGRAM COORDINATOR 402.75 $50,456.52 1 $50,457 LIBRARY & CULTURAL SVCS ADMIN Facility Maint 0.00 $59,479.00 1 $59,479 LIBRARY & CULTURAL SVCS ADMIN Memberships 0.00 $4,600.00 1 $4,600 LIBRARY & CULTURAL SVCS ADMIN Supplies 0.00 $9,500.00 1 $9,500 LIBRARY & CULTURAL SVCS ADMIN Travel & Meetings 0.00 $5,000.00 1 $5,000 LIBRARY & CULTURAL SVCS ADMIN Contractual Services 0.00 $10,600.00 1 $10,600 LIBRARY & CULTURAL SVCS ADMIN Training 0.00 $6,800.00 1 $6,800 TYPE SUBTOTAL 36,174.60 $2,524,632.83 $2,524,633
TOTALS 36,174.60 $2,524,633.00 $2,524,633
563
FAMILY & HUMAN SVCS S-235
COMM SVCS UNIT
FHS works collaboratively in an integrated services approach to provide essential human services to SFS residents in the areas of child care and development services, older adult services, family services, social services and case management.
See Appendix D
See Appendix D
15%
$284,300.00
$2,482,516.00
$(2,198,216.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 11.45%
$(2,198,216)
$2,482,516
$284,300
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
564
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
FAMILY & HUMAN SVCS S-235
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST FAMILY SVCS & CASE MGMT ADMIN ASSISTANT II 161.10 $11,328.55 1 $11,329 FAMILY SVCS & CASE MGMT COMM SVCS LEAD I-PT 3,140.80 $81,252.50 1 $81,253 FAMILY SVCS & CASE MGMT COMM SVCS LEAD II-PT 1,497.60 $42,382.08 1 $42,382 FAMILY SVCS & CASE MGMT COMM SVCS LEAD III-PT 748.80 $28,394.50 1 $28,395 FAMILY SVCS & CASE MGMT COMM SVCS SUPERVISOR 322.20 $40,052.68 1 $40,053 FAMILY SVCS & CASE MGMT FAMILY & HUMAN SVCS MGR 317.80 $52,030.22 1 $52,030 FAMILY SVCS & CASE MGMT PROGRAM COORDINATOR 563.85 $61,070.59 1 $61,071 FAMILY SVCS & CASE MGMT Contractual Services 0.00 $5,100.00 1 $5,100 FAMILY SVCS & CASE MGMT Supplies 0.00 $27,400.00 1 $27,400 FIESTAS PATRIAS CULTURAL EVENT Supplies 0.00 $10,000.00 1 $10,000 FIESTAS PATRIAS CULTURAL EVENT Contractual Services 0.00 $43,500.00 1 $43,500 OLDER ADULTS SVCS ADMIN ASSISTANT II 161.10 $11,947.18 1 $11,947 OLDER ADULTS SVCS COMM SVCS LEAD I-PT 3,140.80 $88,036.62 1 $88,037 OLDER ADULTS SVCS COMM SVCS LEAD II-PT 1,497.60 $45,916.42 1 $45,916 OLDER ADULTS SVCS COMM SVCS LEAD III-PT 748.80 $30,768.19 1 $30,768 OLDER ADULTS SVCS COMM SVCS SUPERVISOR 322.20 $42,246.86 1 $42,247 OLDER ADULTS SVCS FAMILY & HUMAN SVCS MGR 317.80 $54,893.59 1 $54,894 OLDER ADULTS SVCS HUMAN SVCS CASE WORKER I 805.50 $86,035.46 1 $86,035 OLDER ADULTS SVCS HUMAN SVCS CASE WORKER II 805.50 $95,620.91 1 $95,621 OLDER ADULTS SVCS PROGRAM COORDINATOR 563.85 $64,414.22 1 $64,414 OLDER ADULTS SVCS Contractual Services 0.00 $37,500.00 1 $37,500 HERITAGE PRK & CLARKE ESTATE FACIL ADMIN ASSISTANT II 80.55 $5,807.66 1 $5,808 HERITAGE PRK & CLARKE ESTATE FACIL ADMIN CLERK I-PT 1,040.00 $33,675.20 1 $33,675 HERITAGE PRK & CLARKE ESTATE FACIL COMM SVCS LEAD I-PT 3,140.80 $84,393.30 1 $84,393 HERITAGE PRK & CLARKE ESTATE FACIL COMM SVCS LEAD II-PT 1,497.60 $44,029.44 1 $44,029 HERITAGE PRK & CLARKE ESTATE FACIL COMM SVCS LEAD III-PT 748.80 $29,435.33 1 $29,435 HERITAGE PRK & CLARKE ESTATE FACIL COMM SVCS SPECIALIST 1,369.35 $102,208.28 1 $102,208 HERITAGE PRK & CLARKE ESTATE FACIL COMM SVCS SUPERVISOR 322.20 $41,070.83 1 $41,071 HERITAGE PRK & CLARKE ESTATE FACIL FAMILY & HUMAN SVCS MGR 317.80 $53,358.62 1 $53,359 HERITAGE PRK & CLARKE ESTATE FACIL HERITAGE PARK RANGER-PT 4,992.00 $140,075.52 1 $140,076 565
THIS PAGE
INTENTIONALLY BLANK
The costs shown on the facing page are
a continued listing of costs listed on
the page immediately preceding.
566
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
FAMILY & HUMAN SVCS S-235
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST HERITAGE PRK & CLARKE ESTATE FACIL PROGRAM COORDINATOR 1,369.35 $158,296.86 1 $158,297 HERITAGE PRK & CLARKE ESTATE FACIL Supplies 0.00 $22,600.00 1 $22,600 HERITAGE PRK & CLARKE ESTATE FACIL Contractual Services 0.00 $73,000.00 1 $73,000 FAMILY & HUMAN SVCS ADMIN ADMIN ASSISTANT II 1,127.70 $82,175.50 1 $82,176 FAMILY & HUMAN SVCS ADMIN ADMIN CLERK I-PT 1,040.00 $28,454.40 1 $28,454 FAMILY & HUMAN SVCS ADMIN COMM SVCS LEAD I-PT 3,140.80 $85,775.25 1 $85,775 FAMILY & HUMAN SVCS ADMIN COMM SVCS LEAD II-PT 1,497.60 $44,748.29 1 $44,748 FAMILY & HUMAN SVCS ADMIN COMM SVCS LEAD III-PT 748.80 $29,966.98 1 $29,967 FAMILY & HUMAN SVCS ADMIN COMM SVCS SUPERVISOR 402.75 $51,894.34 1 $51,894 FAMILY & HUMAN SVCS ADMIN FAMILY & HUMAN SVCS MGR 317.80 $53,937.02 1 $53,937 FAMILY & HUMAN SVCS ADMIN HUMAN SVCS CASE WORKER I 805.50 $84,545.28 1 $84,545 FAMILY & HUMAN SVCS ADMIN HUMAN SVCS CASE WORKER II 805.50 $93,969.63 1 $93,970 FAMILY & HUMAN SVCS ADMIN OVERTIME 2,080.00 $1,643.20 1 $1,643 FAMILY & HUMAN SVCS ADMIN PROGRAM COORDINATOR 241.65 $27,125.21 1 $27,125 FAMILY & HUMAN SVCS ADMIN Supplies 0.00 $18,100.00 1 $18,100 FAMILY & HUMAN SVCS ADMIN Facility Maint 0.00 $86,939.00 1 $86,939 FAMILY & HUMAN SVCS ADMIN Contractual Services 0.00 $45,400.00 1 $45,400 TYPE SUBTOTAL 42,201.85 $2,482,515.71 $2,482,516
TOTALS 42,201.85 $2,482,516.00 $2,482,516
567
BUSINESS LICENSE - NEW S-236
FINANCE APPLICATION
Processing application for a new business license.
$50 per business
$50 per business
100%
$50.00
$44.38
$5.62
561
CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 112.66%
$3,153
$24,897
$28,050
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
568
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
BUSINESS LICENSE - NEW S-236
561
REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST FINANCE ACCOUNT CLERK II In-Town 0.50 $44.38 282 $12,515 TYPE SUBTOTAL 0.50 $44.38 $12,515
FINANCE ACCOUNT CLERK II Contractor 0.50 $44.38 279 $12,382 TYPE SUBTOTAL 0.50 $44.38 $12,382
TOTALS 1.00 $44.38 $24,897
569
BUSINESS LICENSE - RENEWAL S-237
FINANCE RENEWAL
Annual renewal of a business registration and updating of City records. $35 per business
$45 per business
100%
$35.00
$43.10
$(8.10)
3,599
CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 81.21%
$(29,152)
$155,117
$125,965
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
570
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
BUSINESS LICENSE - RENEWAL S-237
3,599
REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST FINANCE ACCOUNT CLERK II Remainder Of 95% 0.34 $30.40 3,599 $109,410 FINANCE REVENUE & BUDGET MGR 20% Of .76 0.07 $12.70 3,599 $45,707 TYPE SUBTOTAL 0.41 $43.10 $155,117
TOTALS 0.41 $43.10 $155,117
571
BUSINESS LICENSE CHANGE OF ADDRESS S-238
FINANCE ADDRESS
Updating of business license records.
$30 per business
$45 per business
100%
$30.00
$44.37
$(14.37)
35 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 67.61%
$(503)
$1,553
$1,050
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
572
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
BUSINESS LICENSE CHANGE OF ADDRESS S-238
35 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST FINANCE ACCOUNT CLERK II 0.50 $44.38 35 $1,553
TYPE SUBTOTAL 0.50 $44.38 $1,553
TOTALS 0.50 $44.37 $1,553
573
NSF CHECK PROCESSING S-239
FINANCE CHECK
Processing checks returned for non-sufficient funds.
$25 - 1st time
$35 - 2nd or more times
$60 per returned check
100%
$25.00
$60.00
$(35.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 41.67%
$(35)
$60
$25
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
574
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
NSF CHECK PROCESSING S-239
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST FINANCE ACCOUNT CLERK III 0.08 $7.75 1 $8
FINANCE Bank Charge 0.00 $10.00 1 $10
BILLING & COLLECTION ACCOUNTANT 0.17 $23.26 1 $23
BILLING & COLLECTION ACCOUNT CLERK III 0.17 $18.73 1 $19 TYPE SUBTOTAL 0.42 $59.74 $60
TOTALS 0.42 $60.00 $60
575
COPY - PRINTED S-240
CITY CLERK COPY
Providing photocopies of city documents.
$0.10 per page
$0.20 per page - standard
$0.10 per page - FPPC related document per California Government Code 81008 25%
$0.10
$1.64
$(1.54)
120
CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 6.09%
$(185)
$197
$12
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
576
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
COPY - PRINTED S-240
120
REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK DEPUTY CITY CLERK 0.01 $1.64 120 $197
TYPE SUBTOTAL 0.01 $1.64 $197
TOTALS 0.01 $1.64 $197
577
COPY - DIGITAL S-241
CITY CLERK DEVICE
Cost for copies of files onto digital media, such as cd, DVD or flash drive.
None
$7 per device
100%
$0.00
$7.40
$(7.40)
10 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(74)
$74
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
578
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
COPY - DIGITAL S-241
10 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK DEPUTY CITY CLERK 2 Min Ea 0.03 $4.91 10 $49 CITY CLERK Thumb Drive 0.00 $2.50 10 $25
TYPE SUBTOTAL 0.03 $7.41 $74
TOTALS 0.03 $7.40 $74
579
DOCUMENT CERTIFICATION S-242
CITY CLERK DOCUMENT
Certification of a City document on request.
None
$65 per document
100%
$0.00
$65.42
$(65.42)
12 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(785)
$785
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
580
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
DOCUMENT CERTIFICATION S-242
12 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK CITY CLERK 0.25 $65.40 12 $785
TYPE SUBTOTAL 0.25 $65.40 $785
TOTALS 0.25 $65.42 $785
581
NOTARY PUBLIC S-243
CITY CLERK NOTARY
Providing notary service to the general public.
$10 per signature
This fee is limited by California Government Code 8211
$15 per signature
50%
$10.00
$27.82
$(17.82)
60 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 35.95%
$(1,069)
$1,669
$600
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
582
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
NOTARY PUBLIC S-243
60 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK DEPUTY CITY CLERK 0.17 $27.81 60 $1,669
TYPE SUBTOTAL 0.17 $27.81 $1,669
TOTALS 0.17 $27.82 $1,669
583
AGENDA MAILING S-244
CITY CLERK SUBSCRIBER
Copy and mail City Council agenda and minutes on request.
None
$400 per subscriber per year
100%
$0.00
$359.80
$(359.80)
5 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(1,799)
$1,799
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
584
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
AGENDA MAILING S-244
5 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK DEPUTY CITY CLERK 30 Min/Meet+Posting 2.20 $359.83 5 $1,799 TYPE SUBTOTAL 2.20 $359.83 $1,799
TOTALS 2.20 $359.80 $1,799
585
LOCAL CANDIDATE FILING S-245
CITY CLERK CANDIDATE
Processing an application for an intent to run for a City elected office. $25 per candidate
Candidate Statement - $200
This fee is limited by State law:
$25 per candidate
FPPC Late Filing Fee - $10 per day for each day a statement is late up to a maximum of $100 Candidate Statement - LA County and staff costs
2%
$25.00
$1,046.40
$(1,021.40)
5 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 2.39%
$(5,107)
$5,232
$125
SUGGESTED FEE FOR COST RECOVERY OF:
October 15, 2024
586
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
LOCAL CANDIDATE FILING S-245
5 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK CITY CLERK 4.00 $1,046.40 5 $5,232
TYPE SUBTOTAL 4.00 $1,046.40 $5,232
TOTALS 4.00 $1,046.40 $5,232
587
LOCAL INITIATIVE FILING S-246
CITY CLERK INITIATIVE
Processing an intent to place a local initiative on the ballot.
None
This fee is limited by State law
$200 per initiative, fully refundable if initiative is placed on ballot 15%
$0.00
$1,570.00
$(1,570.00)
1 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(1,570)
$1,570
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
588
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
LOCAL INITIATIVE FILING S-246
1 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY CLERK CITY CLERK 6.00 $1,569.60 1 $1,570
TYPE SUBTOTAL 6.00 $1,569.60 $1,570
TOTALS 6.00 $1,570.00 $1,570
589
FILM PERMIT S-247
CITY MANAGER APPLICATION
Processing and review of commercial filming located within the City.
Permit w/o special effects - $625/day + cost first 3 days. $57/day on the 4th day and beyond Permit with special effects - $910 + cost first 3 days. $57/day on the 4th day and beyond Permit for students - $110 + cost
$190 per permit
100%
$0.00
$188.67
$(188.67)
15 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(2,830)
$2,830
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
590
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
FILM PERMIT S-247
15 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY MANAGER MUNICIPAL AFFAIRS MANAGER 1.00 $188.67 15 $2,830 TYPE SUBTOTAL 1.00 $188.67 $2,830
TOTALS 1.00 $188.67 $2,830
591
RECYCLER DEALER PERMIT S-248
CITY MANAGER APPLICATION
Review of a recycler dealer operating within the City.
$1,061 - application
$ 510 - annual
$ 36 - per vehicle (annual)
$285 - new
$190 - renewal
100%
$531.19
$192.31
$338.88
26 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 276.22%
$8,811
$5,000
$13,811
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
592
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
RECYCLER DEALER PERMIT S-248
26 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY MANAGER MUNICIPAL AFFAIRS MANAGER New 1.50 $283.01 1 $283 TYPE SUBTOTAL 1.50 $283.01 $283
CITY MANAGER MUNICIPAL AFFAIRS MANAGER Renewal 1.00 $188.67 25 $4,717 TYPE SUBTOTAL 1.00 $188.67 $4,717
TOTALS 2.50 $192.31 $5,000
593
FIREWORK STAND PERMIT S-249
CITY MANAGER APPLICATION
Inspection and permit processing of a public fireworks display to ensure compliance with safety codes and regulations.
None
$815 per application
100%
$0.00
$812.67
$(812.67)
9 CITY OF SANTA FE SPRINGS
FY 2023-24
REVENUE AND COST SUMMARY WORKSHEET
SERVICE REFERENCE NO.
PRIMARY DEPARTMENT UNIT OF SERVICE SERVICE RECIPIENT
DESCRIPTION OF SERVICE
CURRENT FEE STRUCTURE
REVENUE AND COST COMPARISON
UNIT REVENUE:
UNIT COST:
UNIT PROFIT (SUBSIDY):
TOTAL UNITS:
TOTAL REVENUE:
TOTAL COST:
TOTAL PROFIT (SUBSIDY):
PCT. COST RECOVERY: 0.00%
$(7,314)
$7,314
$0
SUGGESTED FEE FOR COST RECOVERY OF:
September 26, 2024
594
September 26, 2024
CITY OF SANTA FE SPRINGS
FY 2023-24
COST DETAIL WORKSHEET
SERVICE
FIREWORK STAND PERMIT S-249
9 REFERENCE NO.
NOTE TOTAL UNITS
Unit Costs are an Average of Total Units
DEPARTMENT POSITION TYPE UNIT TIME UNIT COST ANN. UNITS TOTAL COST CITY MANAGER COMMUNICATIONS SPECIALIST 60 Hr/Yr 6.67 $639.51 9 $5,756 CITY MANAGER EXEC ASST TO THE CM/COUNC 15 Hr/Yr 1.67 $173.13 9 $1,558 TYPE SUBTOTAL 8.33 $812.64 $7,314
TOTALS 8.33 $812.67 $7,314
595
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596
APPENDIX C – DETAIL OF FIRE ENVIRONMENTAL PROTECTION FEES
597
Current Suggested
Fee Fee
ABOVEGROUND PETROLEUM STORAGE TANK FACILITY (APSA Program) Annual Fee Based on Facility Aggregate Gallons
1,320 to less than 10,000 gallons $156 $190
10,000 to less than 100,000 gallons $345 $415
100,000 to less than 1,000,000 gallons $630 $760
1,000,000 to less than 10,000,000 gallons $1,217 $1,465 10,000,000 to less than 100,000,000 gallons $1,802 $2,170 Greater than 100 million gallons $2,750 $3,315
CALIFORNIA ACCIDENTAL RELEASE PREVENTION
Annual Fee per material
Federally Regulated Material, per material $3,531 $4,255 State Only Regulated Material, per material $2,122 $2,560
HAZARDOUS MATERIALS RELEASE RESPONSE PLANS AND INVENTORIES (HMP) Annual Fee is based upon both number and volume of materials Number of Materials 1 $145 $175
Number of Materials 2-4 $285 $345
Number of Materials 5-810 $515 $620
Number of Materials 9-12 $764
Number of Materials 13-20 $1,274
Number of Materials 11-20 $1,535
Number of Materials 21-40 $3,817 $4,600
Number of Materials 41+ (Single Facility) $8,275
Number of Materials 41+ (At Multiple Facility) $9,195
Number of Materials 41+ $7,628
Number of Materials 41+ (3 or less contig. facilities) $7,628 Number of Materials 41+ (4-6 contig. facilities) Fee based on 2 facilities with greatest # of mat'ls.
Number of Materials 41+ (greater than 6 contig. facilities) Fee based on 3 facilities with greatest # of mat'ls.
In addition to above, if the volume are…
Liquids- volume 10,001 to 1,000,000 gals $681 $820
Liquids- volume over 1,000,001 gals $6,781 $8,175
Solids- volume 100,001 to 10,000,000 lbs $681 $820
Solids- volume over 10,000,001 lbs $6,781 $8,175
Gases- volume 1,000,001 to 100,000,000 cubic ft $681 $820 Gases- volume over 100,000,001 cubic ft $6,781 $8,175
HAZARDOUS WASTE GENERATOR FEES
Annual Fee - Bases upon number of employees except special permit Special Permit (1gal/mo, 12/gal total) $235 $285
CESQG (Silver Only) $235 $285
Excluded Recycable $235 $285
Hazardous Waste Hauler Permit (new fee) $235 $285
0-5 employees $608 $735
6-19 employees $785 $945
20-100 employees $1,020 $1,230
101-500 employees $1,377 $1,660
501+ employees $2,409 $2,905
Self Audit Program - 0-5 Employees $395 $475
Self Audit Program - 6-10 employees $520 $625
598
Current Suggested
Fee Fee
INDUSTRIAL WASTE
Annual Fees - Based on inspection fee class
Class A (restaurant) $230 $275
Class B $342 $410
Class C $511 $615
Class D $685 $825
Class E $1,028 $1,240
Class M (plating shop with discharging sewer)) $2,050 $2,470 Class S $0 $0
Class T (new) $258 $310
Rainwater Diversion System $258 $310
TIERED PERMIT FEES
Annual Fee
Permit-By-Rule (Fixed Units), per facility $1,414 $1,705 Permit-By-Rule (Transportable), per unit $1,414 $1,705
Conditional Authorization, per facility $1,414 $1,705
Conditional Exemption, per facility $140 $170
Commercial Laundry, per facility $140 $170
Initial Notification (no annual fee) N/A Remove
Conditional Exemption, per facility N/A Remove
UNDERGROUND STORAGE TANK FEES
Annual Operating Permit Fees
First Tank $818 $985
Each Additional Tank $406 $490
STORMWATER FEES
Annual fee, per facility $68 $80
Stormwater - Single Program Inspection
Stormwater - Inspection w Other Program
599
Current Suggested
Fee Fee
CALIFORNIA ACCIDENTAL RELEASE PREVENTION
Review/Participation, per hour $168 $205
CLOSURE PERMITS
(Facility, Industrial Waste Pretreatment, or Tiered Permit Equipment) UST Closure Permit See Underground Tank Fee section Remove AST Closure Permit See Fire Prevention Fee Schedule Remove Facility Closure Permit $359 $435
Industrial Waste or Tiered Permit Treatment Unit
Treatment Unit Closure - Initial Permit Fee $485 $585
Closure/Workplan Report Review Fee, per hour $156 $190
OTHER CHARGES
Other Fees
Late or missed Inspection $395 $475
EPD oversight hourly rate $168 $205
Reinspection fee $395 $475
Additional Consultant's time Consultant's Rate Consultant's Rate EPD overtime hourly rate $252 $305
EPD plan expedite, double the plan check fee Varies Remove Chemical Hazard Classification, Occupancy Rating Tables and other related plan reviews, per hour $168 $205
INDUSTRIAL WASTE
Industrial Waste Disposal Permit
New Sewer Disposal Permit $337 $405
New On-Site Disposal Permit $516 $620
New Off-Site Disposal Permit $495 $595
Revised Sewer Disposal Permit $219 $265
Revised On-Site Disposal Permit $314 $380
Revised Off-Site Disposal Permit $298 $360
Industrial Water Plan - New
New Class 1 Sewer Discharge $505 $610
New Class 2 Sewer Discharge $618 $745
New Class 3 Sewer Discharge $792 $955
New Class 4 Sewer Discharge $870 $1,050
New Class 5 Sewer Discharge $1,264 $1,525
New Class 6 Sewer Discharge $1,618 $1,950
New Class 1 On-Site Reuse $669 $805
New Class 2 On-Site Reuse $848 $1,020
New Class 3 On-Site Reuse $1,078 $1,300
New Class 4 On-Site Reuse $1,197 $1,445
New Class 5 On-Site Reuse $1,764 $2,125
New Class 6 On-Site Reuse $2,111 $2,545
New Class 1 Off-Site Untreated $551 $665
New Class 2 Off-Site Untreated $669 $805
New Class 3 Off-Site Untreated $848 $1,020
New Class 4 Off-Site Untreated $932 $1,125
New Class 5 Off-Site Untreated $1,376 $1,660
New Class 6 Off-Site Untreated $1,769 $2,130
Industrial Waste Plan - Revisions
Revised Class 1 Sewer Discharge $393 $475
Revised Class 2 Sewer Discharge $483 $580
Revised Class 3 Sewer Discharge $607 $730
600
Current Suggested
Fee Fee
Revised Class 4 Sewer Discharge $669 $805
Revised Class 5 Sewer Discharge $977 $1,180
Revised Class 6 Sewer Discharge $1,154 $1,390
Revised Class 1 On-Site Reuse $523 $630
Revised Class 2 On-Site Reuse $629 $760
Revised Class 3 On-Site Reuse $904 $1,090
Revised Class 4 On-Site Reuse $916 $1,105
Revised Class 5 On-Site Reuse $1,359 $1,640
Revised Class 6 On-Site Reuse $1,814 $2,185
Revised Class 1 Off-Site Untreated $393 $475
Revised Class 2 Off-Site Untreated $483 $580
Revised Class 3 Off-Site Untreated $607 $730
Revised Class 4 Off-Site Untreated $730 $880
Revised Class 5 Off-Site Untreated $1,005 $1,210
Revised Class 6 Off-Site Untreated $1,246 $1,500
SITE ASSESSMENT/MITIGATION FEES
Initial Oversight Fee (includes initial 4 hours) $672 Remove Hourly Rate (Inspector or Specialist Oversight, each add'l hr) $168 Remove
SPILL RESPONSE/CLEANUP
EDP Hourly rate $168 Remove
EDP overtime hourly rate $252 Remove
SFSDFR will charge a responsible party full cost recovery (including manpower & materials) for spill response/cleanup UNDERGROUND SPILL CONTAINMENT TANK EXEMPTED PER 23 CCR 2621 Installation, New Construction, Plan Clearance
First Tank $260 $315
Each Additional Tank $260 $315
UNDERGROUND TANK FEES
Construction Permit Fees
UST Installation, New Construction, Plan Clearance
First Tank $988 $1,190
Each Additional Tank $260 $315
UST Closure Application and Permit
First Tank (includes 4 hours oversight) $643 $775
Each Additional Tank (flat rate) $208 $250
Report Review - Historic Tank Closure $336 $405
UST Modification - Minor
First Tank (includes 2 hours oversight) $400 $480
Each Additional Tank (flat rate) $168 $205
UST Modification - Major
First Tank (includes 4 hours oversight) $800 $965
Each Additional Tank (flat rate) $156 $190
UST Permit Addendum Administrative Changes Only $168 $205 Plan Check Resubmittal (each submittal after the second submittal) $168 Remove 601
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602
APPENDIX D – ANALYSIS AND DETAIL OF COMMUNITY SERVICES FEES
603
COST RECOVERY ANALYSIS
CITY OF SANTA FE SPRINGS
Service
Employee
Costs Program Costs
Total Direct
Costs Cost Alloc Plan
PW Facility
Maint & Repl
Total
Costs
Budgeted
Revenues
YTD
Revenues
Direct Cost
Recovery
Total Cost
Recovery
5199 COMM SVCS ADMIN 384,300 40,100 424,400 (82,325) - 342,075 0.0% 0.0%1001 PUBLIC ART & ART EDUC PROG 186,100 311,900 498,000 (132,571) - 365,429 798,000 879,796 176.7% 240.8%1002 HEALTH & WELLNESS INITIATIVE 259,000 39,000 298,000 (66,540) - 231,460 11,000 5,505 1.8% 2.4%1003 VOLUNTEER PROGRAM 86,800 12,000 98,800 (21,597) - 77,203 0.0% 0.0%1004 SUMMER CAMP PROGRAM 272,100 41,800 313,900 (13,257) - 300,643 40,000 29,420 9.4% 9.8% COMMUNITY SERVICES ADMIN SUBTOTAL 1,188,300 $ 444,800 $ 1,633,100 $ (316,290) $ - $ $1,316,810 $849,000 $914,721 56.0% 69.5% 5499 PARKS & REC SVCS ADMIN 522,600 110,100 632,700 162,067 - 794,767 51,500 17,268 2.7% 2.2%5420 PARKS (Programming) 903,200 181,200 1,084,400 364,816 - 1,449,216 123,000 43,123 4.0% 3.0%5425 YOUTH PROGRAMS 234,800 30,000 264,800 79,797 - 344,597 29,500 - 0.0% 0.0%5430 RENTAL FACILITIES 273,200 13,400 286,600 99,655 255,765 642,020 105,000 64,026 22.3% 10.0%5435 SPORTS 148,400 658,400 806,800 269,377 477,737 1,553,914 145,500 131,233 16.3% 8.4%5440 PARKS & LEISURE ACTIVITIES 211,200 33,700 244,900 66,075 - 310,975 42,200 32,272 13.2% 10.4%5445 AQUATICS CENTER 91,500 10,900 102,400 28,601 111,980 242,981 1,280 1.3% 0.5% PARKS & REC SVCS SUBTOTAL 2,894,900 $ 527,700 $ 3,422,600 $ 1,070,388 $ 845,482 $ $5,338,470 $496,700 $289,203 8.4% 5.4% 5699 LIBRARY & CULTURAL SVCS ADMIN 276,300 40,500 316,800 27,799 59,479 404,078 11,500 7,223 2.3% 1.8%5620 CIRCULATION 476,900 62,500 539,400 84,058 - 623,458 300 778 0.1% 0.1%5625 OUTREACH PROGRAM 326,300 38,000 364,300 36,851 - 401,151 30,000 10,260 2.8% 2.6%5630 ADULT LITERACY 178,600 7,500 186,100 23,172 - 209,272 32,000 12,000 6.4% 5.7%5645 CHILDREN & YOUTH SVCS 275,600 65,600 341,200 32,800 - 374,000 - 3,500 1.0% 0.9%5650 MULTIMEDIA SVCS 254,400 147,000 401,400 20,017 - 421,417 12,000 33,714 8.4% 8.0%5655 WILLIE GORDON LEARNING CENTER 80,100 1,200 81,300 9,957 - 91,257 - - 0.0% 0.0% LIBRARY & CULTURAL SERVICES SUBTOTAL 1,868,200 $ 362,300 $ 2,230,500 $ 234,654 $ 59,479 $ $2,524,633 $85,800 $67,475 3.0% 2.7% 5899 FAMILY & HUMAN SVCS ADMIN 570,200 90,800 661,000 17,661 - 678,661 53,000 49,885 7.5% 7.4%5820 FAMILY SVCS & CASE MGMT 267,300 32,500 299,800 22,599 - 322,399 23,500 4,611 1.5% 1.4%5825 FIESTAS PATRIAS CULTURAL EVENT 97,400 53,500 150,900 26,511 - 177,411 40,000 8,816 5.8% 5.0%5840 HERITAGE PRK & CLARKE ESTATE FACIL 556,400 95,600 652,000 65,886 86,939 804,825 216,000 130,015 19.9% 16.2%5830 OLDER ADULTS SVCS 446,200 69,800 516,000 15,639 - 531,639 17,100 13,386 2.6% 2.5% FAMILY & HUMAN SERVICES SUBTOTAL 1,937,500 $ 342,200 $ 2,279,700 $ 148,296 $ 86,939 $ $2,514,935 $349,600 $206,712 9.1% 8.2% COMMUNITY SERVICES DEPARTMENT $ 1,677,000 7,888,900 $ 9,565,900 $ 1,137,048 $ 991,900 $ $11,694,848 $1,781,100 $1,478,111 15.5% 12.6% Direct Costs Indirect Costs
604
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
COMMUNITY SERVICES - LIBRARY
Inter-Library Loan $5 $5
Late Fines
Book Fines $0.25 per daycents $0.25 per day
Video Fines $1 per day $1 per day
Tech to Go kits (Chromebooks/hotspot) $5 per day
Entertainment DVD Rental $1 per week $2
Free for Seniors Free for Seniors
Entertainment DVD Hold $0.50 Remove
Lost Items
Processing lost books, DVD, CDs $5
Processing lost paperbacks $2
Lost item replacement Replacement Price
Lost Tech To Go kits $600
Replacement for Damaged/Missing Items
Replacement Audio Discs $8
Replacement artwork for DVD/CD $2
Replacement DVD case $8
Replacement CD case $5
Library Community Room Use $75/hour $75/hour
Cesar E. Chavez Reading Garden Use $150 for 4-hour period $150 for 4-hour period Pub Trivia $15 Remove
Fee Supported Library Programs-Resident Cost Recovery 25% - 100% Fee Supported Library Programs-Non-Resident Cost Recovery 25% - 100%, + $10 Library Programs with Meals $20 $20
PASSPORT $35 $35
$10 - Photo $10 - Photo
FACILITY RENTALS & PICNIC AREA RESERVATIONS
(Service Fees are non-refundable)
Demand Price Premium for Non-Residents (May, June, July) Additional 15%
ALL FACILITIES
$160 total for each event $300 per event
Security Fee - Private Security At Cost + $20 Administrative Fee Cocktail Tables $15 per table
Arch/Gazebo $100 per arch/gazebo
Photo Opportunity $200 per event
City Employee Allowance 15% discount for facility rentals only, up to $300 CLARKE ESTATE/HERITAGE PARK DEPOSIT/DOWNPAYMENT ($1,000 Deposit/downpayment)
CLARKE ESTATE
Ceremony and Reception / Full Event Rental (7 hour rental) 0 - 100 Persons $2,376
101 - 150 Persons $2,451
151 - 200 Persons $2,526
1 - 100 Persons $3,000
101 - 200 Persons $4,000
Reception Only / Event Rental (6 hour rental)
0 - 100 Persons $2,310
101 - 150 Persons $2,385
151 - 200 Persons $2,460
1 - 100 Persons $2,400
101 - 200 Persons $3,000
Security Fee - Public Safety Office (for events
serving alcohol)
605
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
Grounds
0 - 100 Persons $2,310
101 - 150 Persons $2,385
151 - 200 Persons $2,460
1 - 100 Persons $2,250
101 - 200 Persons $3,750
Ceremony Only (2 hours)
0 - 100 Persons $433
101 - 150 Persons $508
151 - 200 Persons $583
1 - 100 Persons $1,000
101 - 200 Persons $1,500
Clarke Estate Event Deposit/Downpayment $750 $1,000 (included in the total fee) Clarke Estate Photo Session $100/hour 2 hr min. $50 Deposit/Downpayment Clarke Estate Upstairs Meeting Room $66/4 hours. $50 ea addl hr. $50 Deposit/Downpayment
$52/hour plus $50 Deposit/Downpayment
Clarke Estate Downstairs Meeting Room $76/4 hours. $60 ea addl hr. $50 Deposit/Downpayment
$105/hour plus $100 Deposit/Downpayment
HERITAGE PARK
Ceremony & Reception (7 Hours)
0 - 100 Persons $2,490
101 - 150 Persons $2,645
151 - 200 Persons $2,905
201 - 300 Persons $3,500
1 - 150 Persons $3,500
151 - 300 Persons $4,500
Reception Only (6 Hours)
0 - 100 Persons $2,160
101 - 150 Persons $2,180
151 - 200 Persons $2,220
201 - 300 Persons $2,670
1 - 150 Persons $2,800
151 - 300 Persons $3,800
Ceremony Only (2 Hours)
0 - 100 Persons $990
101 - 150 Persons $1,040
151 - 200 Persons $1,095
201 - 300 Persons $1,250
1 - 150 Persons $1,400
151 - 300 Persons $1,700
Heritage Park Resident Discount 20%
Ceremony & Reception (Resident Discounted Fee)
0 - 100 Persons $2,376
101 - 150 Persons $2,451
151 - 200 Persons $2,526
201 - 300 Persons $2,676
1 - 150 Persons $2,500
151 - 300 Persons $4,000
Reception Only (Resident Discounted Fee)
0 - 100 Persons $2,310
101 - 150 Persons $2,385
151 - 200 Persons $2,460
201 - 300 Persons $2,610
1 - 150 Persons $2,250
151 - 300 Persons $3,750
Ceremony Only (Resident Discounted Fee)
0 - 100 Persons $433
101 - 150 Persons $508
151 - 200 Persons $583
201 - 300 Persons $733
1 - 150 Persons $750
151 - 300 Persons $1,000
606
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
Heritage Park Event Deposit/Downpayment $750 $1,000 (included in the total fee) Heritage Park Photo Session $100/hour ($50 Deposit/Downpayment) Heritage Park "as Art" Rental (Res/Non-Res) $60/$75 Remove. Service no longer provided Carriage Barn Meeting Space Rental $35/Hr $105/Hr ($50 Deposit/Downpayment) Train Depot Meeting Room $35/hour plus $100
Deposit/Downpayment
$52/hour ($50 Deposit/Downpayment)
Caboose Parties $50 Deposit/Downpayment + 5%
Svc. Fee
$150/Use ($100 Deposit/Downpayment)
Max 40 person and 4 hrs use $130 Use
Heritage Park Plaza Reservation $300 Deposit/Downpayment + 5% Svc. Fee
$315 ($300 Deposit/Downpayment)
$300 Deposit/Downpayment & 48 person max $310/$315 Use
Heritage Park Picnic Area Reservation
1 - 90 people (resident / non-resident) $50 Deposit/Downpayment + 5% Svc. Fee
$300 (6 hours) ($100 Deposit/Downpayment)
$180 / $185 Use
91 - 150 people (walk-in / online) $200 Deposit/Downpayment + 5% Svc. Fee
Remove. No party over 90 allowed
$360/$375 Use
151 - 200 people (walk-in / online) $200 Deposit/Downpayment + 5% Svc. Fee
Remove. No party over 90 allowed
$615/$625 Use
TOWN CENTER HALL
Social Hall Rental
Saturday Fee - Non-Resident $1,450 + $750 Deposit/Downpayment *$2,300 ($1,000 Deposit/Downpayment) Sunday-Friday Fee - Non-Resident $1,225 + $750 Deposit/Downpayment *$1,550 ($1,000 Deposit/Downpayment) Saturday Fee - Resident $1,140 + $750 Deposit/Downpayment *$1,350 ($1,000 Deposit/Downpayment) Sunday-Friday Fee - Resident $1,025 + $750 Deposit/Downpayment *$1,150 ($1,000 Deposit/Downpayment) Additional Setup/Cleanup (max 2 hours) $35/hour
Business Meeting $305 + $100 Deposit/Downpayment $500 ($250 Deposit/Downpayment (4 hr max)) Business must be physically located
within Santa Fe Springs boundaries *Includes 3 hours of setup, 6 hours of event time, 1 hour of cleanup
Funeral Reception
$120 + $500
Deposit/Downpayment / 4 hr max
$200 ($250 Deposit/Downpayment/4 hr max)
Additional Setup/Cleanup (max 2 hours) $30 per hr during non-peak hours $35/hr outside business hours Funeral (Sat & Sun) $120 + $500
Deposit/Downpayment / 4 hr max
$305 + $100 Deposit/Downpayment/4 hr max
$30 per hr during non-peak hours $30/hr outside business hours Meeting Room #1 (35 persons) $105 + 50 Deposit/Downpayment $225 ($100 Deposit/Downpayment (3 hr max)) Meeting Room #2 (12 persons max) $52 + $50 Deposit/Downpayment REMOVE AV Equipment Rental REMOVE
Rehearsal Fee $35/hr (during normal business hours)
THE CLUB (Up to 100 Persons & 4 hours)
Resident $260 + $200 Deposit/Downpayment *$300 ($150 Deposit/Downpayment) Non-Resident $300 + $200 Deposit/Downpayment *$500 ($150 Deposit/Downpayment) *Includes 3 hours of setup, 4 hours of event time, 1 hour of cleanup
607
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
GUS VELASCO NEIGHBORHOOD CENTER (GVNC)
Meeting Room #1 $105 + $50 Deposit/Downpayment $200 ($50 Deposit/Downpayment) Meeting Room #2 $52 + $50 Deposit/Downpayment $102 ($100 Deposit/Downpayment) Fitness Room (only 50yo or older)
Resident FREE - Mon to Fri FREE
Non-Resident $150 - Mon to Fri $150/year
Pio Pico Room
Saturday Fee $706 Saturday Fee 6 hr rental *$1,500 ($100 Deposit/Downpayment/6 hr max) Sunday-Friday Fee $670 Fri/Sun Fee 6 hr rental *$1,000 ($100 Deposit/Downpayment/6 hr max) Funeral $120 + $500
Deposit/Downpayment / 4 hr max
$400 ($250 Deposit/Downpayment/4 hr max)
$30/hr outside business hours $35/hr outside business hours Funeral (Sat. & Sun.) $180 + $100 Deposit/Downpayment Remove (offering one fee 7 days a week) No 6 hr max option *Includes 3 hours of setup, 4 hours of event time, 1 hour of cleanup
Ontiveros Room
Saturday Fee $622 + $500
Deposit/Downpayment/6 hr rental
*$900 ($1,000 Deposit/Downpayment/6 hr rental)
Sunday-Friday Fee $570 + $500
Deposit/Downpayment/6 hr rental
*$750 ($1,000 Deposit/Downpayment/6 hr rental)
Funeral $120 + $500
Deposit/Downpayment / 4 hr max
$400 ($250 Deposit/Downpayment/4 hr max)
$30/hr outside business hours $35/hr outside business hours Funeral (Sat. & Sun.) $180 + $100 Deposit/Downpayment Remove (offering one fee, 7 days a week) No 6 hr max option *Includes 3 hours of setup, 4 hours of event time, 1 hour of cleanup
Family / Older Adut Programs
Special Events ( dances, holiday celebrations)- Resident / Non-Resident $10 Older Adult Exercise Classes
Resident $0
Non-Resident $3
Community Senior Ball $5
Notary Services $15 $15
BETTY WILSON CENTER
Saturday Fee $622 + $500 Deposit/Downpayment *$750 ($500 Deposit/Downpayment) Sunday-Friday Fee $570 + $500 Deposit/Downpayment *$575 ($500 Deposit/Downpayment) Funeral Reception
$120 + $500
Deposit/Downpayment / 4 hr max
$400 ($250 Deposit/Downpayment/4 hr max)
Additional Setup/Cleanup (max 2 hours) $30 per hr during non-peak hours $35/hr outside business hours Funeral (Sat. & Sun.) $180 + $100 Deposit/Downpayment $305 + $100 Deposit/Downpayment/4 hr max No 6 hr max option $30/hr outside business hours
*Includes 3 hours of setup, 6 hours of event time, 1 hour of cleanup
PICNIC SHELTERS
Los Nietos, SFS Park, Lake Center (Up to 180 200 Persons) Resident $200 + $100 Deposit/Downpayment $200 ($100 Deposit/Downpayment) Non-Resident $225 + $100 Deposit/Downpayment $250 ($100 Deposit/Downpayment) Business Eliminate this category
Little Lake Park (Up to 75 Persons) $100 + $100 Deposit/Downpayment $100 ($50 Deposit/Downpayment) Little Lake Park Patio (Up to 25 Persons) $50 + $50 Deposit/Downpayment Remove. No longer available Little Lake Park - Meeting Room (64 max) $130 + $100 Deposit/Downpayment $200 ($100 Deposit/Downpayment) Lakeview Park (Up to 50 Persons)
Resident $60 + $50 Deposit/Downpayment $100 ($50 Deposit/Downpayment) Non-Resident $75 + $50 Deposit/Downpayment $200 ($50 Deposit/Downpayment) Video Game or Food Truck Fee $150 per event
Facility Deposit/Downpayment for City Employees (All Facilities) $0 608
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
ACTIVITY CENTER
Fitness Facility - City Employee $0
Fitness Facility - Monthly Resident/Business $5/month $5/month Fitness Facility - Annual Resident $50/yearly $50/year
Fitness Facility - Annual Non-Resident $150/year
$0 $0
Daily Gym Admission - Non-Resident $2 $3
Facility Rental - Main Gym Floor $30/hr plus 1 staff/hr $50/hr plus 1 staff/hr (min 4 hour rental). $50
Deposit/Downpayment
Facility Rental - Raquetball Courts $30/hr plus 1 staff/hr $30/court/hr plus 1 staff/hr (min 4 hour rental). $30
Deposit/Downpayment
Special Events: Com. Services - Recreation $297 + $250 Deposit/Downpayment Remove. No longer available
AQUATICS
Swim Lessons - Resident $40 /2 weeks $50/2 weeks
Swim Lessons - Non-Resident $62 /2 weeks $90/2 weeks
Private Lessons - Resident $80 /4 classes $95/4 classes Private Lessons - Non-Resident $95 /4 classes $140/4 classes Water Aerobics $3 /class $3/class
Water Aerobics - City Employee $0
Adaptive Swim Lesson-Resident $95/4 classes
Adaptive Swim Lesson-Non-Resident $140/4 classes
Pool Rental - Resident (100) $140/hr + $200
Deposit/Downpayment
$140/hr ($200 Deposit/Downpayment)
Pool Rental - Non-Resident (100) $200/hr + $200
Deposit/Downpayment
$200/hr ($200 Deposit/Downpayment)
Pool Rental - Resident (101-200) $200/hr + $200
Deposit/Downpayment
$200/hr ($200 Deposit/Downpayment)
Pool Rental - Non-Resident (101-200) $260/hr + $200
Deposit/Downpayment
$260/hr ($200 Deposit/Downpayment)
Swim Lessons - Variable Days Varies
Senior/Veteran Discount (Rec Swim, Water Aerobics, Lap Swim) $2
AQUATIC CENTER
Aquatic Center Meeting Room $50 Deposit/Downpayment + 1.5% Svc. Fee
$200 ($100 Deposit/Downpayment (3 hr max))
Additional Setup/Cleanup (max 2 hours) $30 per hr during non-peak hours $35/hr outside business hours Picnic Area During Rec Swim Pavilion $50 Deposit/Downpayment + 1.5% Svc. Fee
$75/hr ($50 Deposit/Downpayment (During Rec
Swim))
$55/Hr Use Must pay for each participant to go into Rec Swim Picnic Area + Private Pool Rental
Resident 1-100 Guests $150/hr ($200 Deposit/Downpayment (3 hr. min)) Resident 101-200 Guests $200/hr ($200 Deposit/Downpayment (3 hr. min)) Non-Resident 1-100 Guests $225/hr ($200 Deposit/Downpayment (3 hr. min)) Non-Resident 101-200 Guests $260/hr ($200 Deposit/Downpayment (3 hr. min)) Pool Only Rental
1 Pool $160/hr ($200 Deposit/Downpayment (3 hr. min))
2 Pools $190/hr ($200 Deposit/Downpayment (3 hr. min))
Competition Pool Lane Rental (Teams Only) $75/hr ($200 Deposit/Downpayment (3 hr. min))
RECREATION PROGRAMS
Adult Sports
Softball-Resident $530/team
Softball-Non-Resident $630/team
Basketball, Volleyball-Resident $560/team
Basketball, Volleyball-Non-Resident $660/team
Tournament-Resident $125/team $175/team
Tournament-Non-Resident $125/team $275/team
Resident $530 / team
Non Resident $602 / team
Basketball
Resident $535 / team
Non Resident $560 / team $625/team
Free Agent-Resident $65/player
Free Agent-Non-resident $85/player
Field Rental - 1 Field $30/Hr. for 1 field $40/Hr for one field Field Rental - 2+ Fields $20/Hr per field $30/Hr per field Drag, water, and chalk line $20/field for 2 or more fields $25 per field Soccer Prep Fee $35
Light fee $10/hour per field $15/hour per field
Daily Gym Admission - Resident/Business/Youth
(16-17)
609
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
Youth Sports
$34 / $45 child $50/$85 child
Soccer (Res/Nonres) $62 /$ 77 per child $85/$150 per child Lake Center Youth Sports
Basketball, Flag Football, Volleyball, Soccer $45 / child $50/child Volleyball, Soccer $452 / child
Football Tournament $125 / Team $150/Team
Forfeit Fee 25 $25
Late Payment 25 $35
Special Activity - Event Participation Varies Varies
Special Activity - Vendors Varies Varies
Community Based Sports Association Agreement (per season) METRO $2,000 Remove. Not a fee
Norwalk/SFS Youth Football $2,000 per agreement Remove. Not a fee SFS 49ers Football & Cheer Remove. Not a fee
Youth Association Tournament Fees $30/ hr. Remove. No longer available Recreation Programs
Community Garden parcel (Resident) $20 $20
Community Garden parcel (Non-Resident) $40 $40
Community Garden parcel (Business/Non Profit)
Aquatics
Open Swim/Youth $2 $2
Open Swim/ Adult $3 $3
Open Swim/Employees $0
Swim Team/Resident $70 (quarterly) $70 (quarterly)
Swim Team/Non-Resident $110 (quarterly) $110 (quarterly) Jr. Life Guard Program/Resident $97 $97
Jr. Life Guard Program/Non-Resident $118 $118
Lap Swim $3 $3
Lap Swim - City Employee $0
$125/$151 $140 resident/$180 non-resident
Day Camp - Residents/Non-Residents (1-WK session) $70 resident/$90 non-resident Spring Camp (Resident/Non-Resident) $94 / $115 $100 resident/ $130 non-resident Daily Day Camp-Resident $15
Daily Camp-Non-Resident $30
Day Camp Excursion-For Daily Camp Cost of Trip
Family Camp
Adults $75 $100
Child 10 and under $50 $75
5K Fees (Includes Medal & T-shirt)
Regular Fees
Adult-Resident $15 $20
Adult-Non-Resident $15 $30
Youth $5 $8
Youth-Kids Run $4 $4
Early Bird Discount (75-34 Days Prior to Race Day)
Adult-Resident $10 $15
Adult-Non-Resident $10 $25
Youth $5 $5
Youth-Kids Run $4 $4
Super Early Bird Discount (120+76 Days Prior to Race Day) Adult-Resident $12
Adult-Non-Resident $20
Youth $4
Youth-Kids Run $3
First Week Promotional
Adult-Resident $10
Adult-Non-Resident $15
Youth $3
Youth-Kids Run $2
*Exact dates may vary depending on annual calendar
Same Day Fees to go up $5 from Regular Fees
Arts in Public Places Program
Arts Camp (Resident / Non-Resident) $75 $100 / $125
Basketball, Flag Football,Volleyball, Soccer
(Res/Nonres)
Day Camp - Residents/Non-Residents (2-WK
session)
610
DEPARTMENT / FEE CURRENT FEE SUGGESTED FEE
ARTFEST ARTIST Entry fees
Artist $20 $20
Film Artist $25 $25
Students w/ ID $0 $0
ARTFEST ADMISSION FEES
Adult $10 REMOVE
Senior $8 REMOVE
Student $0 REMOVE
2 Day Entry (Adult) $18 REMOVE
Recreation Classes and Activities
Recreation Classes & Activities Class Fees Vary Class Fees Vary Non-Resident Fee Class fee + $10 NR Fee
City program excursion trips Ticket Entry Cost Ticket Entry Cost School Age Day Care
Residents $90 school / $107 summer Remove. No longer provided Business Residents $91 school / $108 summer Remove. No longer provided Preschool
Resident Full Time Enrollment with lunch $135/week Remove. No longer provided Resident Part Time Enrollment with lunch $99.25/week Remove. No longer provided Business Resident Full Time Enrollment with lunch$165/week Remove. No longer provided Business Resident Part Time Enrollment with lunch$122.50/week Remove. No longer provided Residential Daily Rate with lunch $114/week Remove. No longer provided Business Resident Daily Rate with lunch $126/week Remove. No longer provided Initial Registration $67 Remove. No longer provided
Annual Registration $46 Remove. No longer provided
Summer Only Registration $46 Remove. No longer provided Late Child Care Pick Up Fee $17/quarter hour Remove. No longer provided Note: Part Time Enrollment is 5 half-days per week
Resident Daily Rate is 3-day per week minimum
Late Child Care Payment Fee $20 Remove. No longer provided
INTERGOVERNMENTAL RELATIONS
Transit Remove. No longer provided
Tram Remove. No longer provided
General Public $1 Remove. No longer provided
Students (17 years and under) $0 Remove. No longer provided Children (under 5 years) Free with adult Remove. No longer provided Seniors/disabled Remove. No longer provided
Residents Free with ID card Remove. No longer provided
Non-Residents $0 Remove. No longer provided
Van Service (seniors and disabled residents) No Fee Remove. No longer provided Bus Remove. No longer provided
Outside charters $410 / first 5 hours Remove. No longer provided $82 / ea addl hour Remove. No longer provided
5 hour minimum Remove. No longer provided
Metro Express Free w/Metrolink ticket Remove. No longer provided Transportation Center Parking Fees $35/month or $10/day Remove. Provided by the City of Norwalk 611
Contact Information
Eric Johnson
President
Tel 714-992-9027
[email protected]
Chu Thai
Vice President
Tel 714-992-9024
[email protected]
Company Information
Revenue & Cost Specialists
1519 E Chapman Ave, Ste C
Fullerton, CA 92831
Tel (714) 992-9020
www.revenuecost.com
612
ITEM #11
CITY OF SANTA FE SPRINGS
CITY COUNCIL AGENDA STAFF REPORT
TO: Honorable Mayor and City Council Members
FROM: René Bobadilla, P.E., City Manager
BY: Lana Dich, Director of Finance & Administrative Services
SUBJECT: FY 2024-2025 FIRST QUARTER BUDGET REVIEW AND
MODIFICATIONS
DATE: November 12, 2024
RECOMMENDATION(S):
It is recommended that the City Council:
1) Approve staff recommendations of an additional $803,499 in General Fund expenditures; and
2) Approve staff recommendation revenue adjustments in the amount of $163,979 of various funding sources;
3) Approve adjustments for two (2) positions:
a. Add one (1) new full-time position
b. Add one (1) hourly employee with 25 hours/week (9-month budget for total of 975 hours)
FISCAL IMPACT
In the first quarter of FY 2024-25, departments submitted budget adjustment requests for City Council approval, as summarized in Attachment D.
Throughout the first quarter, the City Council had approved a net expenditure of $386,442; this represented an increase in expenditures $1.44 million, while revenue increased by $1.06 million. In the first quarter review, staff recommended an additional net adjustment of $639,520, which included an increase in expenditures of $803,499 and an increase in revenue of $163,979. As a result of these recommended adjustments, the CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
initial proposed surplus for the City’s Fiscal Year 2024 – 25 General Fund budget will decrease from $2.1 million to $1.3 million.
The following table provides details regarding first quarter adjustments.
No impacts to the Water Utility Fund
BACKGROUND
The quarterly budget review process presents an opportunity to adjust forecasted appropriation amounts, and budget assumptions based on fiscal year-to-date actual information. The fiscal year (“FY”) 2024-25 budget was originally adopted in June 2024.
The City has been adapting to a rapidly evolving economic landscape, profoundly shaped by shifts in consumer behavior that emerged in its wake. This period has seen a slowdown in online sales, alongside a nominal growth in business-to-business transactions, as anticipated during the initial forecast.
The initial forecast has taken into account any potential disruption in the general economy that the current geopolitical climate may cause; staff will continue to monitor any adverse fluctuation in anticipated trends for the remaining part of the fiscal year.
In addition to the quarterly review, staff compiles an “unaudited” summary of the City’s actual General Fund and Water Fund revenues and operating expenditures for FY 2023- General Fund
Adopted Previously Approved New Adjustment Request Amended YTD Total Adjustments Budget Adjustments 1 Require City Council Approval 2 Budget Amended vs. Original Department/Activity FY 2024-25 FY 2024-25 FY 2024-25 FY 2024-25 FY 2024-25 City Manager's Office $ - 9,498,050 $ - $ 9,498,050 $ - $ Finance - 7,012,840 - 7,012,840 - Police - 20,169,100 123,541 20,292,641 123,541
Fire-Rescue - 26,790,700 75,000 26,865,700 75,000 Community Development 1,041,000 2,914,200 27,525 3,982,725 1,068,525 Public Works - Engineering - 4,517,000 - 4,517,000 -
Maintenance - 13,692,950 262,000 13,954,950 262,000 Community Services - Administration - 2,492,150 90,825 2,582,975 90,825
Library & Cultural Services 35,064 2,509,400 157,508.00 2,701,972 192,572 Family & Human Services - 3,334,800 - 3,334,800 - Parks and Recreation Services 6,479,380 79,671 57,000 6,616,051 136,671 Subtotal - Departmental/Operating 99,410,570 $ 1,155,735 $ 793,399 $ 101,359,704 $ 1,949,134 $ Equipment Acquisitions and Fund Transfers
Vehicle Acquisitions/Replacements 1,142,050 288,771 10,100 1,440,921 298,871 Interfund Transfers - - - -
Subtotal Equipment Acquisition & Fund Transfers$ 288,771 1,142,050 $ 10,100 $ 1,440,921 $ 298,871 $ Grand Total 100,552,620 $ 1,444,506 $ 803,499 $ 102,800,625 $ 2,248,005 $ Footnote: 1
Attachment E Items approved by City Council July 01, 2024 through September 30, 2024 2 Attachment D New Adjustment Request; Items Require City Council Action/Approval FY 2024-2025 1st QUARTER BUDGET REVIEW
EXPENDITURE SUMMARY
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
24. While the figures are not final, nor official, the summary is instrumental in helping staff assess prior year expenditures and current financial trends in order to incorporate the information into future budget estimates and to assess the City’s current financial position.
Staff expects to provide complete year-end audited figures as part of the full Annual Comprehensive Financial Report (ACFR) upon the completion of the audit.
ANALYSIS
The First Quarter (July to September) report will provide updated expenditures and revenue projections for the fiscal year. The General Fund budget was adopted with an initial surplus of $2.1 million. Since adoption in June, Department have requested budget appropriations and new revenue sources have been received. Three months of information, coupled with prior fiscal year (FY 2023-24 unaudited) provide trends where expenditures are headed by year-end, allowing for updates estimated to be presented.
FY 2023-24 Narrative
Overall, across the General Fund, the unaudited actual year-end financial information is favorable for both revenues and expenditures. Revenues, in general, are higher than anticipated by 12% and expenditures are less than budgeted amounts by 3%. The influx in additional revenue, coupled with significant savings from operating costs across departments, has created an operating surplus of approximately $6.6 million after replenishing the targeted General Fund reserve for FY 2023-24.
Conversely, the revenues in the Water Fund were lower than anticipated by about 5% and expenditures were 11% under budget, which results in surplus of $976K.
FY 2024-2025 First Quarter Narrative
The results of the first-quarter review concluded that actual General Fund revenues and expenditures are being received and expended as anticipated.
During the first three months of the fiscal year (July – September), the majority of revenues came in as projected, which was 20% or $20.1 million of the FY 2024-25’s budget, while FY 2023-24 were at 24% or $22.4 million of the budget. The variance year over year is due to the:
1) Sales Tax and Transactions: Sales tax applies to all retail sales of goods and merchandise. The city receives two advance payments and a quarterly adjustment.
The quarter-to-date receipt met the target at 25% of the annual budget. However, it reflects a 2% decrease compared to last year's first quarter (27% vs. 25%). This variance is primarily due to declines in the following sectors: Business & Industry (2%), Auto-Transportation (5.6%), and General Consumer (6.6%). 2) Property Tax: Is an annual charge; the amount is divided into two large increments, which generally come in at the end of December and April.
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
3) Utility Users' Tax (UUT): Collected monthly, the quarter-to-date cash receipts are at 12% of the total UUT budget. Currently, one period of UUT from SCE is pending, as staff anticipated a delay in cash receipts for the first quarter 4) Interest Earning came in lower due to a drop in the interest rate.
The actual year-to-date expenditure was 33% or $33.3 million of FY 2024-25’s budget, while FY 2023-24 was at 22% or 19.9 million of the budget. The main driver was due to a couple of large prepayments at the beginning of the year:
1) Actuarial Unfunded liability of $12,561,044, Worker’s Compensation and liability of $1,876,611, OPEB of $91,000, and Property Insurance of $663,207 totaled $15,191,862, or 15% of the total budget, were paid during July 2024 for the fiscal year.
2) Excluding the substantial prepayments noted above, expenditures were just under 25% of the total budget for the quarter. Salary & Benefits totaled $9.3 million, or 21%, primarily due to staffing vacancies. Of the 228 full-time positions funded by the City, 202 were filled as of September 30, 2024, resulting in an 11% vacancy rate. This created vacancy savings of approximately 3%, or $1 million, for Q1 of FY 2024-25.
FY 2024-25 Filled Vacancy
City Manager's Office 17 13 4
Community Development 8 7 1
Community Services 28 23 5
Finance 18 17 1
Fire 60 58 2
Parks & Recreation 16 15 1
Police Services 15 13 2
Public Works 67 56 11
Total 229 202 27
Vacancy Rate % 11%
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
3) Maintenances & Operations were $8.8 million or 21%, mainly due to spending trends comparable to the prior fiscal year’s first quarter.
FY 2024-2025 Summary
General Fund
Revenues
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
The originally adopted budget had a projected General Fund revenue of $102.8 million.
This includes charge for services revenues of $11.2 million derived from specific departments’ operations. The revised budget forecast is $104.3 million, or $1.5 million more than originally estimated. This included requests for adjustments and adjustments previously approved detailed in Attachment D and E.
The recommended adjustments are for the City’s Grant from various government agencies as follows:
California State Grant for Literacy Services $25,000
So. Cal Library Cooperative Grant $3,438
So. Cal Literacy Network Grant $12,000
The following adjustments have been previously approved:
Equitable Community Revitalization Grant (ECRG) $350,000 Town Center Telegraph Corridor Grant $673,000
California State Library Grant $35,064
In addition to the various sources above, staff also requested a transfer of $378,542 from the Equipment Replacement Fund to cover vehicles and equipment purchases.
Expenditures (Attachments A and C)
General Fund
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
Department/Activity FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % City Manager's Office $ 4,696,595 4,246,771 $ 9,498,050 $ 9,498,050 $ 1,782,627 $ 7,715,423 $ 18.8% Finance 7,771,023 4,453,500 7,012,840 7,012,840 760,161 6,252,679 10.8% Police 16,765,140 15,406,475 20,169,100 20,292,641 4,583,529 15,585,571 22.7% Fire-Rescue 24,005,222 21,956,989 26,790,700 26,865,700 3,678,583 23,112,117 13.7% Community Development 3,541,133 3,146,527 2,914,200 3,982,725 262,467 2,651,733 9.0% Public Works - -
Engineering 1,877,975 1,705,486 4,517,000 4,517,000 307,134 4,209,866 6.8% Maintenance 15,862,951 11,686,473 13,692,950 13,954,950 1,696,484 11,996,466 12.4% Community Services - -
Administration 1,359,692 1,314,722 2,492,150 2,582,975 277,711 2,214,439 11.1% Library & Cultural Services 2,034,109 2,231,900 2,509,400 2,701,972 380,566 2,128,834 15.2% Family & Human Services 2,194,511 1,930,050 3,334,800 3,334,800 420,397 2,914,403 12.6% Parks and Recreation Services 3,465,019 4,186,388 6,479,380 6,616,051 1,207,269 18.6% 5,272,111 Total - Departmental/Operating 71,543,912 $ 84,294,739 $ 99,410,570 $ 101,359,704 $ 15,356,927 $ 84,053,643 $ 15.4% Equipment Acquisitions and Fund Transfers
Vehicle Acquisitions/Replacements 3,145,272 673,166 1,142,050 1,440,921 619,209 522,841 54.2% Interfund Transfers 9,550,000 101,247 - - - - NA
Subtotal $ 774,413 12,695,272 $ 1,142,050 $ 1,440,921 $ 619,209 $ 522,841 $ 54.2% Annual Prepayment - - - - 17,562,172 (17,562,172) $ NA
Non-Recurring 1,387,605 1,367,010 - - - - NA
Total - Non Departmental 14,062,282 $ 2,162,018 $ 1,142,050 $ 1,440,921 $ 18,181,381 $ (16,740,460) $ NA Grand Total 14,062,282 $ 86,456,757 $ 100,552,620 $ 102,800,625 $ 33,538,308 $ 69,262,316 $ 33.4%
ATTACHMENT C
FY 2024-2025 1st QUARTER BUDGET REVIEW
EXPENDITURE SUMMARY
YTD Actual vs Adopted Variance Amount Available / (Percentage Used) CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
The total budgeted expenditures and uses in the originally adopted budget were approximately $100.5 million; this included one-time transfers of $162,000 to renovation & replacement. The previously approved and proposed expenditure adjustments of $2.2 million resulted in a revised budget of $102.8 million or a 2.5% increase. While the net impact of the proposed adjustments results in a nominal increase, there are recommended adjustments in expenditures throughout departments.
The proposed adjustments include net funding for two (2) position adjustments to address needed staffing levels. This emerged subsequent to the initial budget adopted in June 2024 to recognize the need to address organizational structural needs and challenges, such as continued progress requiring a broader organizational structure.
The proposed personnel adjustments include:
Funding for twelve (2) position adjustments including:
o One (1) new full-time position; and
o One (1) new part-time position with 25 hours/week (9-month budget for total of 975 hours)
The proposed personnel net adjustments of $138,595 for the above positions are detailed in Attachment D.
Operationally, Staff also recommends a net adjustment of $27,525 in the Community Development’s activity for brokerage services fees relating to the post office’s contract.
The City Council previously approved an adjustment of $18,000 to cover the remaining work to address HCD’s comment on the City’s 2021-29 Housing Element. In addition, the City Council also approved environmental activities and associated costs of $350,000 and $673,000 consultant services for the Town Center Telegraph Corridor Specific Plan, both of which will be covered by grant funds.
The City’s Community Services Department proposes a net increase of $79,400 across all divisions. Staff requests an additional 46,800 for consultant help with the volunteer program, $10,500 for equipment for Heritage Park, $10,100 for two (2) drones for Creative Media & Communications, $12,000 for equipment to re-open SFS Café Libro at the library. Staff also requests an adjustment of $25,000 for literacy services, $3.438 for electronic resources, and 12,000 for the English as Second Language (ESL) program; these will be funded with State Grants. In addition, the City Council previously approved $ 35,064 for Audio-Visual, which will be covered by the California State Library Grant.
Parks & Recreation requests a net increase of $136,671 to the initiative budget. This includes a carryover appropriation of $45,000 from FY 2023-24 for the purchase of a stage received during FY 2024-25 and an adjustment of $12,000 for the Aquatic Ribbon cutting ceremony. The City Council previously approved an adjustment of $79,671 of budget transfer from equipment acquisition/replacement reserve to fund the purchase of a cut mower, edger, and related accessories.
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
Police Service is requesting a net adjustment of $412,312 as follows: $123,541 for the purchase of vehicle mobile radios, mobile data computers (MDCs), vehicle readers, transponders, and fitness equipment, which will be funded by the Asset Forfeiture Funds.
The City Council previously approved the purchase of three (3) Ford Explorer police pursuit vehicles in the amount of $288,771.
The Fire-Rescue Department is requesting an adjustment of $75,000 for the hazard mitigation plan.
Public Works is requesting an adjustment of $262,000, which includes $37,000 for Ballfield maintenance, repair, and disposal, $50,000 for construction and playground installation services, $50,000 increase in landscaping contract cost due to rising costs, $125,000 for city fleet repairs.
The originally adopted budget included an anticipated $2.1 million operating surplus (attachment A). Staff is now projecting a budget surplus of $1.3 million. However, there are no recommendations on the use of the surplus at this time. Once the fiscal year-end results are available, staff will present recommendations to the City Council.
Water Utility Fund
The Water Utility Fund's originally adopted budget had a projected revenue of $16.4 million. Staff is not recommending a change to revenue assumption at this time.
The Water Utility Fund is requesting an adjustment of $150,000. The city has been utilizing an old and antiquated system to run water billing, but in August of 2024, the system stopped working. The City’s IT consultant created a calculator in Excel to generate water bills temporarily. Due to the amount of manual work involved in maintaining these Excel worksheets, our staff have been working an excessive amount of overtime. Staff is proposing to bring in contractors to help manage the billing component of the process.
This will lessen staff’s overtime until the City onboard a water utility billing system. Staff is tracking to onboard a system around January/February of 2025.
The originally adopted budget included an anticipated $2.9 million operating deficit (attachment A). Staff is now projecting a budget deficit of $3.1 million.
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
ENVIRONMENTAL
NA
DISCUSSION
Future Outlook
As discussed on previous occasions, staff continues to monitor ongoing economic and organizational issues as we look forward to developing the FY 2024-25 budget. These include:
Current Geopolitical Climate – The invasion of Ukraine by Russia presents an undeniable level of uncertainty in the economy. As with any conflict, there are lasting and spillover effects on the national and local economy that can linger for years to come.
CalPERS’ Unfunded Liability – The growth in the City’s Unfunded Liability is also a significant challenge. There are a number of reasons for the substantial increase in the unfunded liability, including a smaller City workforce relative to the number of retirees, CalPERS investment losses, a lower investment discount rate, a shorter amortization period, changes in mortality assumptions, and changing the unfunded liability payment from a percentage of payroll to a fixed amount each year. If investment performance does not meet expectations, the discount rate is lowered further, or other assumption changes are made, these rates could escalate even higher. City staff have established a Pension Trust Fund and will be developing a plan to mitigate future impacts on the City’s General Fund.
Infrastructure Funding – While there are funds and accounts that have been established by the City Council, the City will be challenged to provide an increased level of funding to address significant deferred maintenance needs moving forward.
Rising inflation – Inflation can also jeopardize the City’s favorable financial position as it is directly tied to the rising cost of acquiring items and services necessary to deliver local programs and services.
Operating Budget
There are a variety of strategic assumptions that will be included in the upcoming budget to ensure the City’s long-term financial viability. For both the General and Water Utility Funds, it is anticipated that the operational changes implemented over the last several years will provide stability in the long term. Staff will continue to work with the City Council to continue the pursuit of internal operating efficiencies and strategies to minimize costs and impacts to City services while exploring new and innovative revenue ideas.
CITY COUNCIL AGENDA REPORT – MEETING OF November 12, 2024 FY 2024-2025 First Quarter Budget Review and Modifications
SUMMARY/NEXT STEPS
The proposed FY 2024-25 first quarter adjustment is presented to the City Council for further input and direction. Staff will incorporate any further direction and input provided by the City Council.
ATTACHMENT(S):
A. Attachment A – FY 2024-25 1st Quarter Budget Review Summary B. Attachment B & B1 – FY 2024-25 1st Quarter Budget Review Revenue Adjustments
C. Attachment C & C1 – FY 2024-25 1st Quarter Budget Review Operating Exp Adjustments
D. Attachment D – Revenues and Expenditures Adjustments Department Request E. Attachment E – Revenues and Expenditures Adjustments Previously approved ITEM STATUS:
APPROVED:
DENIED:
TABLED:
DIRECTION GIVEN:
General Fund
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % Revenues $ 109,495,423 $ 104,330,005 $ 102,818,350 $ 104,339,264 $ 20,075,977 $ 84,263,287 19.2% Expenditures
Department 71,543,912 84,294,739 99,410,570 101,359,704 15,356,927 86,002,776 15.2% Non-Recurring 1,367,010 1,387,605 - - - - NA
One-Time Prepayment - - - - 17,562,172 (17,562,172) NA
Vehicle/Equipment Acquisition 3,145,272 673,166 1,142,050 1,440,921 619,209 821,712 43% Capital Improvement Program 2,800,000 2,800,000 - - - - NA 78,856,194 89,155,510 100,552,620 102,800,625 33,538,308 69,262,316 32.6% Operating Surplus / (Deficit)
before Transfers 30,639,229 15,174,496 2,265,730 1,538,640 Fund Transfers:
Replenish Targeted Reserve (5,637,237) (6,509,000) - - - - NA Renovation & Replacement (250,000) (250,000) (162,000) (162,000) - - NA Equipment Replacement (4,000,000) (891,500) - - - - NA
Employee Benefits Fund (3,000,000) - - - - - NA
Capital Improvement Program Funding (6,750,000) (438,800) - - - - NA Unfunded Liability Contribution Reserve (7,000,000) (438,800) - - - - NA Economic Contingency Reserve (4,000,000) - - - - - NA
Unexpected Events - - - - - - NA
Total (30,637,237) (8,528,100) (162,000) (162,000)
Operating Surplus / (Deficit)
Net of Transfers $ 1,992 $ 6,646,396 $ 2,103,730 $ 1,376,640 Water Fund
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % Revenues $ 16,675,100 $ 16,155,881 $ 16,409,100 $ 16,409,100 $ 2,765,000 $ 13,644,100 16.9% Expenditures
Department 14,431,600 13,537,830 17,514,450 17,514,450 2,237,669 15,276,781 12.8% Interfund Transfers 1,897,300 1,347,588 1,338,700 1,338,700 124,000 1,214,700 9.3% Debt Service 496,100 293,857 496,000 496,000 496,000 - 100.0% 16,825,000 15,179,276 19,349,150 19,349,150 2,857,669 16,491,481 14.8% Surplus / (Deficit) $ (149,900) $ 976,605 $ (2,940,050) $ (2,940,050)
ATTACHMENT A
FY 2024-2025 1st QUARTER BUDGET REVIEW
Overall Summary
Amount Available / (Percentage Used)
YTD Actual vs Amended
Amount Available / (Percentage Used)
Variance
Variance
YTD Actual vs Amended
Cash Basic
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
Revenue Source FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % Taxes
Property 2,774,745 $ 2,757,943 $ 2,700,000 $ 2,700,000 $ 61,965 $ (2,638,035) 2.3% Property - Pass Thru to City 2,801,881 3,210,906 2,800,000 2,800,000 - (2,800,000) 0.0% Utility User's Tax (UUT) 8,513,512 8,533,099 8,000,000 8,000,000 956,540 (7,043,460) 12.0% Sales & Use 39,980,366 40,205,065 39,440,000 39,440,000 9,761,110 (29,678,890) 24.7% Transactions & Use (Measure Y) 16,807,006 17,251,079 17,560,000 17,560,000 4,778,031 (12,781,969) 27.2% Transient Occupancy 165,381 166,966 150,000 150,000 28,645 (121,355) 19.1% Franchise 4,575,994 4,563,369 4,140,000 4,140,000 29,548 (4,110,452) 0.7% Business Operations 750,638 938,214 770,000 770,000 187,090 (582,911) 24.3% Property Transfer 321,978 353,376 370,000 370,000 46,798 (323,202) 12.6% Oil Well 143,924 144,870 140,000 140,000 3,520 (136,480) 2.5% Barrel 210,631 49,298 110,000 110,000 24,373 (85,627) 22.2% Total Taxes 77,046,054 78,174,187 76,180,000 76,180,000 15,877,619 $ (60,302,381) 20.8% Use of Money & Property
Net Interest Earnings 2,995,442 5,323,142 1,000,000 1,000,000 - (1,000,000) 0.0% Rentals 331,412 337,269 330,000 330,000 101,573 (228,427) 30.8% Ground Lease 824,000 824,000 820,000 820,000 137,333 (682,667) 16.7% Development 422,310 385,723 400,000 400,000 - (400,000) 0.0% Total Use Of Money & Property 4,573,164 6,870,134 2,550,000 2,550,000 238,906 (2,311,094) 9.4% Vehicle In Lieu Taxes 2,507,001 2,739,793 2,600,000 2,600,000 - (2,600,000) 0.0% Total Vehicle In Lieu Taxes 2,507,001 2,739,793 2,600,000 2,600,000 - $ (2,600,000) 0.0% Other
Other 1,270,626 268,912 250,000 250,000 260,916 10,916 104.4% Greenwaste Host Fee 1,053,423 657,014 960,000 960,000 - (960,000) 0.0% Water Utility Lease Payment 1,200,000 1,200,000 1,200,000 1,200,000 - (1,200,000) 0.0% Total Other 3,524,049 2,125,926 2,410,000 2,410,000 260,916 $ (2,149,084) 10.8% Total Program Revenues 10,687,106 9,898,158 11,157,000 11,157,000 3,698,536 (7,458,464) 33.1% One-Time Funding Source 6,530,075 - 1,142,050 1,440,921 - (1,440,921) 0.0% Other Funding Sources 4,627,975 4,521,808 6,779,300 8,001,343 - (8,001,343) 0.0% $ 109,495,423 $ 104,330,005 $ 102,818,350 $ 104,339,264 $ 20,075,977 $ (84,263,287) 19.2%
ATTACHMENT B
General Fund Revenues
YTD Actual vs Amended
Variance
Total General Fund Revenue
FY 2024-2025 1st QUARTER BUDGET REVIEW
Amount Available / (Percentage Rc'd)
GENERAL FUND REVENUE - 1Q 2025 VS 1Q 2024
Q1 ACTUAL Budget Q1 ACTUAL Budget
Revenue Name July 2024 Aug 2024 Sep 2024 FY 2024-25 FY 2024-25 % FY 2023-24 FY 2023-24 % Sales Tax 1* 3,010,022 2,992,449 3,758,639 9,761,110 39,440,000 25% 10,347,409 38,000,000 27% Transaction & Use 2* 1,338,660 1,334,335 2,105,037 4,778,031 17,560,000 27% 4,432,278 15,600,000 28% Property Tax - 46,798 15,168 61,965 5,500,000 1% - 5,100,000 0% Transient Occupancy 8,459 8,415 11,771 28,645 150,000 19% 24,183 150,000 16% Utility User's Tax 3 81,653 676,585 198,302 956,540 8,000,000 12% 1,654,409 7,000,000 24% Use of Property/Inv. Earnings 121,539 74,373 42,994 238,906 2,550,000 9% 896,491 3,634,900 25% 4,560,333 5,132,954 6,131,911 15,825,198 73,200,000 22% 17,354,769 69,484,900 25% Franchise 29,548 - - 29,548 4,140,000 1% 28,491 3,642,000 1% Business Operations 4 69,837 46,454 70,798 187,090 770,000 24% 393,161 765,000 51% Vehicle In Lieu Tax - - - - 2,600,000 0% - 2,300,000 0% 99,386 46,454 70,798 216,638 7,510,000 3% 421,652 6,707,000 6% Permit & License 1,418,438 522,313 345,984 2,286,735 5,930,900 39% 3,026,442 4,170,00073% Other Revenues 790,810 630,336 326,259 1,747,406 16,177,450 11% 1,609,867 12,905,000 12% 2,209,248 1,152,649 672,243 4,034,141 22,108,350 18% 4,636,309 17,075,000 27% YTD Revenue Received 6,868,967 6,332,057 6,874,952 20,075,977 102,818,350 20% 22,412,731 93,266,900 24% Footnote:
1 Sept 2024 estimate - actual CDTFA report available ~11/28/2024; Sales Decrease in Business & Industry Group -2% , Auto-Transportation -5.6% , & General Consumer -6.6%; 2 Sept 2024 estimate - actual CDTFA report available ~11/28/2024 3 Cash receipt delivery delay; revenue recvd & posted in Q2 4 Revenue Increase by 7% vs. FY 2024 Q1: Variance noted is due to cash receipt delay in FY 2023; $263K of FY 2023 received in FY 2024 Q1 (Sept 2024) *Projection for Sept 2024
ATTACHMENT B-1
1 of 1
General Fund
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
Department/Activity FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % City Manager's Office $ 4,246,771 $ 4,696,595 $ 9,498,050 $ 9,498,050 $ 1,782,627 $ 7,715,423 18.8% Finance 4,453,500 7,771,023 7,012,840 7,012,840 760,161 6,252,679 10.8% Police 15,406,475 16,765,140 20,169,100 20,292,641 4,583,529 15,585,571 22.7% Fire-Rescue 21,956,989 24,005,222 26,790,700 26,865,700 3,678,583 23,112,117 13.7% Community Development 3,146,527 3,541,133 2,914,200 3,982,725 262,467 2,651,733 9.0% Public Works - -
Engineering 1,705,486 1,877,975 4,517,000 4,517,000 307,134 4,209,866 6.8% Maintenance 11,686,473 15,862,951 13,692,950 13,954,950 1,696,484 11,996,466 12.4% Community Services - -
Administration 1,314,722 1,359,692 2,492,150 2,582,975 277,711 2,214,439 11.1% Library & Cultural Services 2,231,900 2,034,109 2,509,400 2,701,972 380,566 2,128,834 15.2% Family & Human Services 1,930,050 2,194,511 3,334,800 3,334,800 420,397 2,914,403 12.6% Parks and Recreation Services 3,465,019 4,186,388 6,479,380 6,616,051 1,207,269 5,272,111 18.6% Total - Departmental/Operating $ 71,543,912 $ 84,294,739 $ 99,410,570 $ 101,359,704 $ 15,356,927 $ 84,053,643 15.4% Equipment Acquisitions and Fund Transfers
Vehicle Acquisitions/Replacements 3,145,272 673,166 1,142,050 1,440,921 619,209 522,841 54.2% Interfund Transfers 9,550,000 101,247 - - - - NA
Subtotal $ 12,695,272 $ 774,413 $ 1,142,050 $ 1,440,921 $ 619,209 $ 522,841 54.2% Annual Prepayment - - - - 17,562,172 $ (17,562,172) NA
Non-Recurring 1,367,010 1,387,605 - - - - NA
Total - Non Departmental $ 14,062,282 $ 2,162,018 $ 1,142,050 $ 1,440,921 $ 18,181,381 $ (16,740,460) NA Grand Total $ 14,062,282 $ 86,456,757 $ 100,552,620 $ 102,800,625 $ 33,538,308 $ 69,262,316 33.4% Water Fund
Unaudited Adopted Amended YTD
Actual Actual Budget Budget 1Q Actual
FY 2022-23 FY 2023-24 FY 2024-25 FY 2024-25 FY 2024-25 $ % Water Utility
Administration 1,529,184 1,272,086 1,896,750 1,896,750 321,508 1,575,242 17.0% Purchases 6,472,442 7,420,445 8,682,950 8,682,950 728,812 7,954,138 8.4% Billing and Collection 1,422,364 1,478,422 2,391,100 2,391,100 433,883 1,957,217 18.1% Backflow 387,826 347,501 426,500 426,500 91,059 335,441 21.4% Distribution System Maintenance 1,757,490 1,950,632 2,712,500 2,712,500 390,938 2,321,562 14.4% Production Facilities Maintenance 1,069,411 1,017,409 1,404,650 1,404,650 269,165 1,135,485 19.2% Debt Service 523,568 293,857 496,000 496,000 - 496,000 0.0% Meter Installation 18,531 51,335 - - 2,305 (2,305) 0.0% Transfer to other funds 2,260,664 1,347,588 1,338,700 1,338,700 - 1,338,700 0.0% Grand Total 15,441,479 $ 15,179,276 $ 19,349,150 $ 19,349,150 $ 2,237,669 $ 17,111,481 11.6% Amount Available / (Percentage Used)
YTD Actual vs Amended
Variance
Amount Available / (Percentage Used)
ATTACHMENT C
FY 2024-2025 1st QUARTER BUDGET REVIEW
EXPENDITURE SUMMARY
YTD Actual vs Adopted
Variance
GENERAL FUND 1Q 2025 vs 1Q 2024
SALARY and M&O
Q1 ACTUAL Budget Q1 ACTUAL Budget
Payroll Jul 2024 * Aug 2024 * Sep 2024 FY 2024-25 FY 2024-25 % Used FY 2023-24 FY 2023-24 % Used Salary 2,084,579 $ 2,374,011 $ 1,907,218 $ 6,365,809 $ 26,553,050 $ 5,193,401 $ 22,322,000 $ Medical 554,238 497,169 513,785 1,565,192 1,458,248
Pension 58,699 66,849 53,705 179,253 146,240
Other 408,724 414,696 396,993 1,220,412 1,334,002
Salary & Benefit Subtotal 3,106,240 $ 3,352,726 $ 2,871,700 $ 9,330,666 $ 43,862,865 21% 8,131,891 $ 33,209,303 $ 24% One-Time CostsAUL 12,561,044 - - 12,561,044 2,799,866CJPIA - WC 867,581 - - 867,581 818,333OPEB 91,000 - - 91,000 351,750One-Time Costs Subtotal 13,519,625 - - 13,519,625 13,519,625 100% 3,969,949 15,879,797 25% TOTAL Payroll $ 3,352,726 16,625,865 $ 2,871,700 $ 22,850,291 $ 57,382,490 $ 40% 12,101,840 $ 49,089,100 $ 25% * Include sick and vacation cash out
M&O July August September TOTAL FY 24-25 Budget % 1st QTR FY 23-24 FY 23-24 Budget % Contractual Services 253,776 $ 890,882 $ 1,092,945 $ 2,237,603 $ 13,376,400 $ 17% 1,268,964 $ 9,318,300 $ 14% Whittier Contract 1,062,624 1,658,424 1,086,844 3,807,892 16,800,400 23% 3,769,731 15,415,400 24% Supplies 124,452 194,584 121,212 440,248 3,106,100 14% 426,240 3,242,500 13% Utilities 2,529 231,436 176,695 410,660 3,326,980 12% 505,197 2,833,800 18% Gasoline - 33,981 40,792 74,772 540,800 14% 92,338 535,700 17% Vehicle/Equipment - 511,558 107,651 619,209 382,500 162% 17,425 4,216,000 0% Debt Services - - - - 975,000 0% 92,765 975,000 10%Others & Transfers 38,838 997,581 206,976 1,243,395 2,989,540 42% 201,030 4,442,921 5% TOTAL 1,482,220 $ 4,518,446 $ 2,833,114 $ 8,833,780 $ 41,497,720 $ 21% 6,373,691 $ 40,979,621 $ 16% One-Time CostsCJPIA - Liability 1,009,030 - - 1,009,030 1,009,100 100% 807,224 807,224 100%CJPIA - Property 663,207 663,207 663,300 100% 621,855 621,855 100% Total One time Costs 1,672,237 $ - $ - $ 1,672,237 $ 1,672,400 $ 100% 1,429,079 $ 1,429,079 $ 100%Total 19,780,322 $ 7,871,172 $ 5,704,815 $ 33,356,308 $ 100,552,610 $ 33% 19,904,610 $ 91,497,800 $ 22% ATTACHMENT C-1
17,309,815
100% 13,519,625
10,887,303
25% 15,879,797
Revenue and Expenditure Adjustments
Revenue Expenditures
Personnel Adjustments (prorated)
Community Services - Add Librarian I $ - $ 105,070
Community Services - Community Services Program Leader III - 33,525 $ - $ 138,595
Operating/Departmental Expenditures
Community Development (CD)
CD - Brokerage services. $ - $ 27,525
$ - $ 27,525
Community Services (CS)
CS - Hire a "Court-Ordered Volunteer" consultant. $ - $ 46,800 CS - Purchase of Equipment for Heritage Park for enhanced operations. - 10,500 CS - Purchase or 2 drones for Creative Media & Communications program enhancement. - 10,100 ** CS - Purchase of necessary equipment to re-open and operate the SFS Café Libro at the Library. - 12,000 25,000 25,000
3,438 3,438
12,000 12,000
$ 40,438 $ 119,838
Fire-Rescue
Fire- Update to the Hazard Mitigation Plan. $ - $ 75,000 $ - $ 75,000
Parks & Recreation (PR)
PR - Purchase of stage (budgeted in FY 23-24, but received item in July 2024). $ - $ 45,000 PR- Supplies for Aquatic Ribbon Cutting Ceremony. - 12,000 $ - $ 57,000
Police Services (PLS)
$ 123,541 $ 123,541
$ 123,541 $ 123,541
Public Works (PWM or PWE)
$ - $ 37,000
PWM - Construction and playground installation services. - 50,000 - 50,000
PWM - For City Fleet Repairs. - 125,000
$ - $ 262,000
Total Expenditures & Revenue Adjustments $ 163,979 $ 803,499 Net Total
** Fund with Equipment Replacement Reserve
PWM - Additional Ballfield Maintenance and Repair and disposal maintenance.
PWM - Increase of Landscaping Contract Cost .
Net Costs /(Savings)
$ 639,520
* Restricted Funding
ATTACHMENT D
Net Costs /(Savings)
FY 2024-25 Quarterly Updates
Proposed Quarterly Adjustments:
Net Costs /(Savings)
Net Costs /(Savings)
*CS - Recognize and appropriate the awarded CA State grant for literacy services. *CS - Recognize and appropriate the awarded So. CA Library Cooperative Grant. *CS - Recognize and appropriate the awarded So. CA Library Literacy Network Grant.
Net Costs /(Savings)
Net Costs /(Savings)
Net Costs /(Savings)
(PLS)- Purchase of vehicle mobile radios, mobile data computers (MDCs), vehicle readers and transponders, and fitness equipment. Fund with Asset Forfeiture Funds Revenue Expenditures
Community Development (CD)
CD - Cover remaining work to address (HCD's) comment on the City's 2021-29 Housing Element. $ - $ 18,000 350,000 350,000
Net Costs /(Savings) $ 1,023,000 $ 1,041,000
Community Services (CS)
$ 35,064 $ 35,064
Net Costs /(Savings) $ 35,064 $ 35,064
Parks & Recreation (P&R)
$ - $ 79,671 **
Net Costs /(Savings) $ - $ 79,671
Police Services
$ - $ 288,771 **
Net Costs /(Savings) $ - $ 288,771
Total Expenditures & Revenue Adjustments $ 1,058,064 $ 1,444,506 * Restricted Funding
** Fund with Equipment Replacement Reserve
*CS - Approve the recognition and appropriate grant awarded by the California State Library.
P&R - Budget transfer from the Equipment Acquisition and Replacement Fund to purchase a cut mower, edger and related accessories.
Police Services- Budget transfer from the Equipment Acquisition and Replacement Fund to purchase (3) Ford Explorer police pursuit vehicles.
Net Total $ 386,442
673,000
FY 2024-25 Quarterly Updates
Adjustments Approved by Council through 1st
Quarter (July-September)
*CD - Approve the recognition and appropriate Equitable Community Revitalization Grant (ECRG). *CD - Approve the recognition and appropriate grant funds for the Town Center Telegraph Corridor Specific Plan. 673,000
ATTACHMENT E
ITEM # 12
CITY OF SANTA FE SPRINGS
CITY COUNCIL AGENDA STAFF REPORT
TO: Honorable Mayor and City Council Members
FROM: René Bobadilla, P.E., City Manager
BY: Nicholas Razo, Assistant City Manager
Maribel Garcia, Administrative Services Officer
SUBJECT: APPROVE PROFESSIONAL SERVICES AGREEMENT WITH IBE
DIGITAL TO UPGRADE AND MODERNIZE INFORMATION
TECHNOLOGY NEEDS IN THE CITY
DATE: November 12, 2024
RECOMMENDATION:
It is recommended that the City Council:
1) Authorize the City Manager to execute a Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology (IT) needs in the City in the amount of $4,950,057; and
2) Approved a five (5) percent project contingency in the amount of $247,502; and 3) Authorize the City Manager, at their discretion, to execute a finance agreement for the payment of hardware, software, and implementation services associated with the project; and
4) Take such additional, related, action that may be desirable.
FISCAL IMPACT
The total estimated investment cost of this IT project is $4,950,057. The table below is a detailed breakdown which identifies the per fiscal year cost associated with the project:
CITY COUNCIL AGENDA REPORT – MEETING OF NOVEMBER 12, 2024 Approve Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology Needs in the City
Fiscal Year Investment*
FY 24/25 $ 696,991.41
FY 25/26 $ 886,842.50
FY 26/27 $ 865,246.01
FY 27/28 $ 906,161.18
FY 28/29 $ 943,407.57
FY 29/30 $ 651,408.25
*Annual investment amount does not include the project contingency.
This includes all necessary hardware, software, supplies, and services to modernize the City's IT infrastructure completely. In addition, a contingency amount has been added.
Below is a breakdown of the associated project cost by categories/project segment:
IT Infrastructure Hardware and Software $1,035,650.94
Staff Workstations $941,974.81
Investment Labor $451,125.00
IT and Cybersecurity Support Services $2,251,306.13
Project Contingency $247,502.00
For budgetary purposes, the City may choose to finance the IT Hardware and software ($1,035,650.94) and Staff Workstations ($941,974.81) over a period up to sixty (60) months. This amount includes the borrowing costs. The monthly payments will should not exceed $32,960.43 and payments will commence shortly after a notice to proceed is issued.
Project Labor ($451,125) will be paid in monthly increments of $56,390.63 over eight (8) months. These payments will commence shortly after a notice to proceed has been issued.
Upon installing all hardware and software, the City will incur ongoing costs for IT and Cybersecurity support services. These services will be paid monthly for sixty (60) months, starting at $35,797 per month. Once per calendar year, this amount may increase based upon the consumer price index (CPI). The total cost of these services shall not exceed $2,251,306.13 during the term of the agreement.
It is recommended that a contingency in the amount of $247,502.00 or five (5) percent of the investment cost is added to the project. This will allow staff to complete any project related tasks that arise unexpectedly during the project. Use of the contingency will require a change and approval will be at the City Manager’s discretion.
Expenses will be charged and tracked under project number FA250003 – IT Modernization Project. In addition, funds will be budgeted annually for the aforementioned project number for future ongoing costs.
CITY COUNCIL AGENDA REPORT – MEETING OF NOVEMBER 12, 2024 Approve Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology Needs in the City
To assist with offsetting the cost of this project, Staff will redirect funds from vacant fulltime positions within the Information Technology Division. These positions include one (1) Technology Services Manager, one (1) Systems Analyst, and two (2) Computer Specialists III. These positions have remained unfilled since at least the first quarter of the current fiscal year. The annual estimated cost savings from these positions is $525,000.
BACKGROUND
In the twenty-first century, a robust information technology infrastructure is critical to the success of local government agencies tasked with providing services to stakeholders. IT is involved with nearly every City operation, including, but not limited to: public safety, public works, EMS, traffic management, capital planning, accounting, payroll, inventory management, emergency/crisis management, and general record-keeping. Failing to ensure the IT infrastructure operates optimally could result in these services failing.
The City's IT infrastructure needs a complete overhaul due to years of deferring critical upgrades. After observing some deficiencies, Staff was directed to hire a consultant to conduct a comprehensive IT assessment to identify areas for improvement and make recommendations.
The infrastructure assessment was completed in June 2024. The results revealed several urgent priorities, including Cyber Security, Data Resiliency, Staff Capacity Required to Support the Existing Environment, Network Complexity, and IT Sustainability.
To address these priorities, the City has partnered with an IT consultant. The IT consultant has prepared a Statement of Work based on the assessment that recommends a comprehensive strategy to upgrade and modernize the current infrastructure.
DISCUSSION
IBE Digital is an IT consultant that primarily provides services for public sector organizations. With over thirty (30) years of experience, IBE has performed similar projects for other government entities during its tenure. Locally, IBE currently provides IT support services and has developed a very robust understanding of the City's needs.
After completing the IT assessment, IBE provided a comprehensive Statement of Work detailing a plan to address local IT needs. Approval of this Statement of Work (SOW) is necessary for the City of Santa Fe Springs to modernize its aging IT infrastructure and address significant security and compliance gaps. The current infrastructure is outdated, lacks manufacturer support and security patching, and is insufficient to meet the City's evolving business needs, particularly in delivering mission-critical services. Without these upgrades, the City's operations remain vulnerable to downtime, inefficiency, and exposure to modern cyber threats.
CITY COUNCIL AGENDA REPORT – MEETING OF NOVEMBER 12, 2024 Approve Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology Needs in the City
The planned IT infrastructure modernization includes upgrading network equipment, improving data storage solutions, and implementing robust security systems. These efforts will significantly enhance the reliability, availability, and scalability of the City's services, providing immediate and long-term benefits such as reduced system downtime, increased operational efficiency, and future-proofing for upcoming business initiatives.
The deployment of advanced security measures like FortiGate security services, Aruba network access controls, and the Veeam Data Platform will protect the City's assets from cyber-attacks, improve data integrity, and support compliance with regulatory requirements. Together, these initiatives will contribute to lower operational costs, increased productivity, and better service delivery to the community.
The initial assessment identified several factors demonstrating that the City's current IT infrastructure is not up to modern technological standards. In addition, some significant security risks and vulnerabilities exist, and all require immediate attention. Action is needed as soon as possible to ensure technology standards meet the community's growing service needs and mitigate potential risks and exposure.
The City would typically use a Request for Proposals (RFP) process to procure these services. Due to its complex nature, this process is expected to take at least four (4) to six (6) months to complete. In addition to preparing the RFP documentation, it is estimated that the process would need to be posted for a minimum of 45-60 days to properly advertise, perform outreach, conduct site walks with consultants, address any questions, and receive responses. Furthermore, Staff would have to commit time to reviewing/evaluating responses, conducting interviews with consultants, contract negotiations with the selected Consultant, and ultimately returning to the City Council for review and approval.
As an alternative to issuing an RFP, it is recommended that the items and services required to complete this project be acquired using the same terms, conditions, and pricing as existing agreements available with other public entities.
IBE is an authorized Konica-Minolta IT software, hardware, and certified services dealer.
Konica-Minolta has been awarded multiple agreements that are available through various purchasing cooperatives such as Sourcewell, Omnia Partners, and California Multiple Awards Schedule (CMAS), and IBE is listed as an authorized dealer for these agreements. As a member of these cooperatives, the City is authorized to use these agreements with approval from the seller. In some cases, especially when procuring ITrelated items and services, the discount obtained using these agreements is more significant than the discount received by engaging in a local bidding process.
Using an agreement established by another public entity is a common practice locally.
Similar practices are in place by other public entities.
CITY COUNCIL AGENDA REPORT – MEETING OF NOVEMBER 12, 2024 Approve Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology Needs in the City
Below is a list of the purchase agreements that are being proposed for use:
Sourcewell Contract No. 030321-KON
NCPA Contract No. 01-169
NCPA Contract No. 01-170
These agreements have been incorporated into the City’s PSA.
The City's Department of Finance and Legal Counsel staff have reviewed the agreements and determined that the items and services were procured through a public competitive process. The agreements are still valid, and the Consultant has given the City authorization to use them.
According to the terms of Santa Fe Springs Municipal Code Section 34.18B – Purchase By Bidding Required Generally; Exceptions, the City is able to acquire items and services using the terms, conditions, and pricing available in existing agreements that were vetted through a competitively bid process. The aforementioned municipal code section states:
Purchases of supplies, equipment, and services shall be made pursuant to the procedures set forth in this subchapter, except for the following:
B. Cooperative or piggyback purchasing, which may consist of the following:
(1) Cooperative purchasing with other public agencies, and with nonprofit groups or organizations established by public entities, provided that a competitive bidding process is used.
(2) Contracts with suppliers who have been awarded contracts by the state or other local agencies for the purchase of supplies, equipment, and services under a competitive bidding process.
(3) Purchasing supplies, equipment, or services through bid award lists of others, provided that competitive purchasing procedures similar to those required in the City were employed to create such bid award lists.
The City Council should authorize an exception to the bidding process pursuant to the municipal code section. Doing so will help expedite the fulfillment of these critical IT needs while remaining in compliance with local procurement requirements.
CITY COUNCIL AGENDA REPORT – MEETING OF NOVEMBER 12, 2024 Approve Professional Services Agreement with IBE Digital to Upgrade and Modernize Information Technology Needs in the City
ITEM STATUS:
APPROVED: ☐
DENIED: ☐
TABLED: ☐
DIRECTION GIVEN: ☐
SUMMARY/NEXT STEPS
It is requested that the City Council authorize the City Manager to execute a multi-year agreement with IBE to provide the items and services necessary to upgrade and modernize the City’s IT infrastructure. Approving this agreement will ensure Staff have the necessary resources to provide the community services in the most efficient and effective manner.
ATTACHMENT(S):
A. PSA IBE
CITY OF SANTA FE SPRINGS
PROFESSIONAL SERVICES AGREEMENT
WITH IBE DIGITAL
(Cooperative Purchases: Sourcewell Contract #030321-KON; NCPA Contract #01-169; NCPA Contract #01-170)
This Professional Services Agreement (“Agreement”) is made and effective as of _____________, 2024 (“Effective Date”), by and between the City of Santa Fe Springs, a California municipal corporation, (“City”) and IBE Digital, a California corporation (“Consultant”). For the purposes of this Agreement, City and Consultant may be referred to collectively by the capitalized term “Parties.” The capitalized term “Party” may refer to City or Consultant interchangeably, as appropriate.
RECITALS
WHEREAS, City requires professional consulting services to achieve a City-wide information technology (“IT”) modernization, including follow up server management and preventative monitoring services (collectively, the “Project”); and WHEREAS, City staff has determined that Consultant possesses the experience, skills, and training necessary to competently provide such services to City; and WHEREAS, in July 2024, Consultant completed a comprehensive IT assessment for City, providing strategic recommendations and the development of a statement of work to implement the proposed recommendations; and
WHEREAS, in order to streamline and expedite purchasing and professional services procurement procedures for the Project, City will piggyback purchases using Sourcewell Contract #030321-KON and the National Cooperative Purchasing Alliance (“NCPA”), a wholly owned subsidiary of OMNIA Partners, NCPA Contract #01-169 and NCPA Contract #01-170; and
WHEREAS, Sourcewell is a Minnesota local government agency, and OMNIA Partners offers competitively solicited contracts awarded by public agencies and governmental entities. City is a current member agency of Sourcewell and NCPA/OMNIA; and
WHEREAS, the Sourcewell Contract #030321-KON and related solicitation documents may be located on the Internet at:
https://www.sourcewell-mn.gov/cooperative-purchasing/030321-KON; the NCPA Contract #01-169 and related solicitation documents may be found at:
https://www.omniapartners.com/suppliers/promark/public-sector/contract-documents; and the NCPA #01-170 and related solicitation documents may be found at:
https://www.synnexcorp.com/us/govsolv/ncpa-01-170/ ; and WHEREAS, California Government Code Section 6502 allows City to enter into
joint power agreements with other government agencies to exercise any power common to both parties, including out of state agencies; and
WHEREAS, the contracts provided by Sourcewell and NCPA were competitively bid and pursuant to Section 34.18(B)(1) of the Santa Fe Springs Code of Ordinances qualify as cooperative or piggyback purchases that exempt the purchasing and professional services procurement procedures for the Project from City’s formal and informal bidding requirements; and
WHEREAS, the equipment and services provided by Sourcewell and NCPA/OMNIA, through Consultant’s authorized dealer iCopy, Inc., are being offered to City at the same or better prices as was obtained in the Sourcewell and NCPA/OMNIA Contracts; and
WHEREAS, the execution of this Agreement was approved by the City of Santa Fe Springs City Council (“City Council”) at its Regular Meeting of _________________ , 2024, under Agenda Item No. _____.
NOW, THEREFORE, for and in consideration of the mutual covenants and conditions herein contained, City and Consultant agree as follows:
AGREEMENT
1. TERM
This Agreement shall commence on the Effective Date and shall remain and continue in effect until December 31, 2030 (“Completion Date”), or until services described herein are completed, unless sooner terminated pursuant to the provisions of this Agreement (“Term”). The Term of this Agreement may be extended for one (1) additional six (6) month term until June 30, 2031, if such extension is mutually agreed upon in writing by the Parties.
2. SCOPE OF WORK
Subject to the terms and conditions of this Agreement, Consultant shall perform the services and tasks described in the following documents prepared by Consultant entitled (a) “IBE Digital IT Modernization Project SOW for City of Santa Fe Springs”, which is attached and incorporated hereto as Exhibit A (“Modernization SOW”); (b) “Managed Information Technology Services for City of Santa Fe Springs”, which is attached and incorporated hereto as Exhibit B (“Managed IT Services SOW”); and (c) “Managed IT Services – Appendices” which is attached and incorporated hereto as Exhibit C (“IBE Appendices”), collectively referred to as the “Scope of Work”. Consultant further agrees to furnish to City all labor, materials, tools, supplies, equipment, services, tasks, and incidental and customary work necessary to competently perform and timely complete the services and tasks set forth in the Scope of Work. Consultant shall complete the services and tasks set forth in the Scope of Work according to any schedule of performance set forth therein and before the Completion Date. To the extent that Exhibits
A, B, and C contain terms and conditions inconsistent with terms and conditions of this Agreement, the terms and conditions of this Agreement shall govern. For the purposes of this Agreement, the aforementioned services and tasks set forth in the Scope of Work may hereinafter be referred to generally by the capitalized term “Work.”
3. PERFORMANCE
A. Time is of importance for this Agreement and every provision contained herein.
The Work shall commence upon mutual consent of the Parties subsequent to the City’s issuance of a written Notice to Proceed. Consultant shall perform the various tasks identified in, and within the timeframes set forth in, the Scope of Work, and shall complete all of the Work on or before the Completion Date and in accordance with the schedule and timeline established by the Parties; B. Consultant shall, at all times, faithfully, competently and to the best of Consultant’s ability, experience, and talent, perform all tasks described herein. Consultant shall employ, at a minimum, generally accepted standards and practices utilized by persons engaged in providing similar services as are required of Consultant under this Agreement;
C. Consultant shall not claim or be entitled to receive any compensation or damage because of the failure of Consultant, or its subconsultants, to have related services or tasks completed in a timely manner;
D. Consultant shall at all times enforce strict discipline and good order among Consultant’s employees; and
E. Consultant, at its sole expense, shall pay all sales, consumer, use or other similar taxes required by law.
4. PAYMENT OF COMPENSATION
A. Consultant shall perform the Work in accordance with the “Investment Breakdown” on page 27 of Exhibit A (“Rate of Compensation”). The foregoing notwithstanding, Consultant’s total compensation for the performance of all Work contemplated under this Agreement shall not exceed FOUR MILLION NINE HUNDRED FIFTY THOUSAND FIFTY-SEVEN DOLLARS ($4,950,057) (the “Not-to-Exceed Sum”) during the Term of this Agreement unless additional payment is first approved as provided in this Agreement. The prospective payments of compensation by City to Consultant are set forth in that certain document entitled “Payment Schedule” dated November 5, 2024, which is attached and incorporated hereto as Exhibit D (“Payment Schedule”).
B. In the event CONSULTANT’s rate of compensation is anticipated to exceed the Not-to-Exceed Sum prior to the expiration of the Agreement, the City Council for CITY hereby delegates to the City Manager the authority to increase the Not-toExceed Sum by an amount not to exceed five percent (5%) or TWO HUNDRED
FORTY-SEVEN THOUSAND FIVE HUNDRED TWO THOUSAND DOLLARS
($247,502) for an aggregate Not-to-Exceed Sum of FIVE MILLION ONE
HUNDRED NINETY-SEVEN THOUSAND FIVE HUNDRED FIFTY NINE
DOLLARS ($5,197,559) (hereinafter, the “Aggregate Not-to-Exceed Sum”) provided that any authorization shall be made in writing signed by the City Manager and expressly referencing the City Manager’s delegated authority under this paragraph. Any anticipated changes in excess of the sums the City Manager is authorized to approve under this paragraph must be approved by the City Council before they are incurred, and such City Council approval must be memorialized in the form of a written amendment to this Agreement. CITY shall be under no obligation to pay sums in excess of the Aggregate Not-to-Exceed Sum which have not first been authorized by the City Manager or City Council as appropriate. In the event CONSULTANT’s charges are projected to exceed the aggregate Not-to-Exceed Sum prior to the expiration of this Agreement, CITY may suspend CONSULTANT’s performance pending CITY approval of any anticipated expenditures in excess of the Aggregate Not-to-Exceed Sum or any other CITY approved amendment to the compensation terms of this Agreement.
C. Consultant shall not be compensated for any Work rendered in connection with its performance of this Agreement which are in addition to those set forth herein, unless such additional services are authorized in advance and in writing by the City Manager or his/her designee. Consultant shall be compensated for any additional services in the amounts and in the manner as agreed to in writing by the City and Consultant at the time the City’s written authorization is given to Consultant for the performance of said services.
D. The Not-to-Exceed Sum will be paid to Consultant in monthly increments as the Work is completed. Following the conclusion of each calendar month, and consistent with the Payment Schedule as represented by Exhibit D, Consultant will submit to City an itemized invoice indicating the services performed and tasks completed during the recently concluded calendar month, including services and tasks performed and the reimbursable out-of-pocket expenses incurred. Within thirty (30) calendar days of receipt of each invoice, City will notify Consultant in writing of any disputed amounts included in the invoice. Within forty-five (45) calendar days of receipt of each invoice, City will pay all undisputed amounts included on the invoice. City will not withhold applicable taxes or other authorized deductions from payments made to Consultant.
E. Consultant agrees to participate in the City’s Electronic Funds Transfer program and to receive electronic payments for the Work.
5. ACCOUNTING RECORDS
Consultant will maintain complete and accurate records with respect to all matters covered under this Agreement for a period of three (3) years after the expiration or termination of this Agreement. City will have the right to access and examine records directly related to the Work provided hereunder, after reasonable advance written notice
to Consultant, without charge by Consultant, at City’s sole expense, during normal business hours, and with minimal disruption to Consultant’s business. City will further have the right to audit such records, to make transcripts therefrom and to inspect all program data, documents, proceedings, and activities. All audits shall be subject to any reasonable conditions and restrictions Consultant may impose to protect the confidentiality, integrity, and availability of its data, systems, and other customers.
6. TERMINATION OF AGREEMENT WITHOUT CAUSE
A. The City may at any time, for any reason, without cause, suspend or terminate this Agreement in whole or any portion of the Work, by serving upon Consultant at least ten (10) days prior written notice. Upon receipt of said notice, Consultant shall immediately cease all Work under this Agreement, unless the notice provides otherwise. If the City suspends or terminates a portion of the Work, such suspension or termination shall not make void or invalidate the remainder of the Work.
B. In the event this Agreement is terminated pursuant to this section, the City shall pay to Consultant the actual value of the Work performed up to the effective date of termination, unless the City disputes any of the Work performed or fees. Upon termination of the Agreement pursuant to this section, Consultant will submit an invoice to the City pursuant to Section 4 and Section 20.
7. ABANDONMENT BY CONSULTANT
In the event Consultant ceases to perform the Work agreed to under this Agreement or otherwise abandons the undertaking contemplated herein prior to the expiration of this Agreement or prior to completion of any or all tasks set forth in the Scope of Work, Consultant will deliver to City immediately and without delay, all materials, records, and other work product prepared or obtained by Consultant in the performance of this Agreement. Furthermore, Consultant will only be compensated for the reasonable value of the services, tasks and other Work performed up to the time of cessation or abandonment, less a deduction for any damages, costs, or additional expenses which City may incur as a result of Consultant’s cessation or abandonment.
8. CITY’S REPRESENTATIVE
City hereby designates René Bobadilla, City Manager (the “City Representative”), or his designee, to act as its representative for the performance of this Agreement. The City Representative or his designee will act on behalf of the City for all purposes under this Agreement. Consultant will not accept directions or orders from any person other than the City Representative or his/her designee.
9. CONSULTANT REPRESENTATIVE
Consultant hereby designates Sloan Varing, Vice President of Sales, to act as its representative for the performance of this Agreement (the “Consultant Representative”).
Consultant Representative will have full authority to represent and act on behalf of the
Consultant for all purposes under this Agreement. Consultant Representative or her designee will supervise and direct the performance of the Work, using her best skill and attention, and will be responsible for all means, methods, techniques, sequences, and procedures and for the satisfactory coordination of all portions of the Work under this Agreement. Notice to the Consultant Representative will constitute notice to Consultant.
10. COORDINATION OF SERVICE; CONFORMANCE WITH REQUIREMENTS Consultant agrees to work closely with City staff in the performance of the Work and this Agreement and will be reasonably available to City staff and the City Representative at all reasonable times. All work prepared by Consultant will be subject to inspection and approval by City Representative or his or her designees.
11. STANDARD OF CARE; PERFORMANCE OF EMPLOYEES
Consultant represents, acknowledges, and agrees to the following:
A. CONSULTANT will perform all Work skillfully, consistent with and adhering to its professional standard of care, that is, the degree of care and skill ordinarily exercised by members of the same profession currently practicing at the same time and in the same or similar locality;
B. Consultant shall at all times employ such force, plant, materials, and tools as will be sufficient in the opinion of the City to perform the Work within the time limits established, and as provided herein. It is understood and agreed that said tools, equipment, apparatus, facilities, labor, and material shall be furnished and said Work performed and completed as required by the Agreement, and subject to the approval of the City’s authorized representative;
C. Consultant will perform all Work in a manner reasonably satisfactory to the City; D. Consultant will comply with all applicable federal, state, and local laws and regulations, including the conflict-of-interest provisions of Government Code Section 1090 and the Political Reform Act (Government Code Section 81000 et seq.). Consultant shall be liable for all violations of such laws and regulations in connection with the Work. If Consultant performs any work knowing it to be contrary to such laws, rules and regulations, Consultant shall be solely responsible for all costs arising therefrom;
E. Consultant understands the nature and scope of the Work to be performed under this Agreement as well as any and all schedules of performance; F. All of Consultant’s employees and agents possess sufficient skill, knowledge, training, and experience to perform those services and tasks assigned to them by Consultant; and
G. All of Consultant’s employees and agents (including, but not limited to,
subcontractors and subconsultants) possess all licenses, permits, certificates, qualifications, and approvals of whatever nature that are legally required to perform the tasks and services contemplated under this Agreement and all such licenses, permits, certificates, qualifications, and approvals will be maintained throughout the term of this Agreement and made available to City for copying and inspection.
The Parties acknowledge and agree that Consultant will perform, at Consultant’s own cost and expense and without any reimbursement from City, any services necessary to correct any errors or omissions caused by Consultant’s failure to comply with the standard of care set forth under this Section or by any like failure on the part of Consultant’s employees, agents, contractors, subcontractors and subconsultants. Such effort by Consultant to correct any errors or omissions will be commenced immediately upon written notice from the City including a description of the errors or omission of Consultant within ten (10) calendar days of the City’s receipt of the Work, and Consultant will complete such effort within seven (7) calendar days from the date of receipt of City’s written notice or such other extended period of time authorized by the City Representative in writing and in his sole and absolute discretion. The Parties acknowledge and agree that City’s acceptance of any work performed by Consultant or on Consultant’s behalf will not constitute a release of any deficiency or delay in performance. The Parties further acknowledge, understand, and agree that City has relied upon the foregoing representations of Consultant, including but not limited to the representation that Consultant possesses the skills, training, knowledge, and experience necessary to perform the Work under the standard of care as articulated under Section 11(A).
12. ASSIGNMENT
The skills, training, knowledge, and experience of Consultant are material to City’s willingness to enter into this Agreement. Accordingly, City has an interest in the qualifications and capabilities of the person(s) who will perform the services and tasks to be undertaken by Consultant or on behalf of Consultant in the performance of this Agreement. In recognition of this interest, Consultant agrees that it will not assign or transfer, either directly or indirectly or by operation of law, this Agreement, or the performance of any of Consultant’s duties or obligations under this Agreement without the prior written consent of the City; provided that City’s written consent may be identified in the document identifying the Work, including an order, scope of work, and/or statement of work. In the absence of City’s prior written consent, any attempted assignment or transfer will be ineffective, null and void and will constitute a material breach of this Agreement.
13. CONTROL AND PAYMENT OF SUBORDINATES; INDEPENDENT
CONTRACTOR
The Work will be performed by Consultant or under Consultant’s strict supervision.
Consultant will determine the means, methods, and details of performing the Work subject to the requirements of this Agreement. City retains Consultant on an independent contractor basis and not as an employee. Consultant reserves the right to perform similar
or different services for other principals during the term of this Agreement, provided such work does not unduly interfere with Consultant’s competent and timely performance of the Work contemplated under this Agreement and provided the performance of such services does not result in the unauthorized disclosure of City’s confidential or proprietary information. Any additional personnel performing the Work under this Agreement on behalf of Consultant are not employees of City and will at all times be under Consultant’s exclusive direction and control. Consultant will pay all wages, salaries, and other amounts due to such personnel and will assume responsibility for all benefits, payroll taxes, Social Security and Medicare payments and the like. Consultant will be responsible for all reports and obligations respecting such additional personnel, including, but not limited to:
Social Security taxes, income tax withholding, unemployment insurance, disability insurance, workers’ compensation insurance and the like.
14. REMOVAL OF EMPLOYEES OR AGENTS
If any of Consultant’s officers, employees, agents, contractors, subcontractors or subconsultants is determined by the City Representative to be uncooperative, incompetent, a threat to the adequate or timely performance of the tasks assigned to Consultant, a threat to persons or property, or if any of Consultant’s officers, employees, agents, contractors, subcontractors or subconsultants fail or refuse to perform the Work in a manner acceptable to the City, such officer, employee, agent, contractor, subcontractor or subconsultant will be promptly removed by Consultant and will not be reassigned to perform any of the Work.
15. COMPLIANCE WITH LAWS
Consultant will keep itself informed of and in compliance with all applicable federal, state or local laws to the extent such laws control or otherwise govern the performance of the Work. Consultant’s compliance with applicable laws will include, without limitation, compliance with all applicable Cal/OSHA requirements, Federal Labor Standards Provisions including the prevailing wage requirements of the DBRA, and all applicable regulations of the U.S. Department of Housing and Urbanization.
16. NON-DISCRIMINATION
Consultant represents that it is an equal opportunity employer, and it shall not discriminate against any subconsultant, employee or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination.
17. INDEPENDENT CONTRACTOR STATUS
The Parties acknowledge, understand, and agree that Consultant and all persons retained or employed by Consultant are, and will at all times remain, wholly independent contractors and are not officials, officers, employees, departments, or subdivisions of City.
Consultant will be solely responsible for the negligent acts and/or omissions of its
employees, agents, contractors, subcontractors and subconsultants. Consultant and all persons retained or employed by Consultant will have no authority, express or implied, to bind City in any manner, nor to incur any obligation, debt or liability of any kind on behalf of, or against, City, whether by contract or otherwise, unless such authority is expressly conferred to Consultant under this Agreement or is otherwise expressly conferred by City in writing.
18. INSURANCE
Prior to the beginning of and throughout the duration of the Work, Consultant will procure and maintain policies of insurance that meet the requirements and specifications set forth in Exhibit E. Consultant will procure and maintain the required insurance coverage, at its own expense.
19. INDEMNIFICATION
A. The Parties agree that City and City’s elected and appointed officials, officers, employees, agents, and volunteers (hereinafter, the “City Indemnitees”) should, to the fullest extent permitted by law, be protected from any and all loss, injury, damage, claim, lawsuit, cost, expense, attorneys’ fees, litigation costs, or any other cost arising out of or in any way related to the performance of this Agreement. Accordingly, the provisions of this indemnity provision are intended by the Parties to be interpreted and construed to provide the City Indemnitees with the fullest protection possible under the law. Consultant acknowledges that City would not enter into this Agreement in the absence of Consultant’s commitment to indemnify, defend and protect City as set forth herein.
Notwithstanding the foregoing, to the extent Consultant’s services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to Claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant.
Consultant’s obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City, its officials, officers, employees, agents or volunteers.
B. To the fullest extent permitted by law, Consultant shall indemnify, hold harmless and defend the City Indemnitees from and against all liability, loss, damage, expense, cost (including without limitation reasonable attorneys’ fees, expert fees and all other costs, and fees of litigation) of every nature arising out of or in connection with Consultant’s performance of work hereunder or its failure to comply with any of its obligations contained in this Agreement, except such loss or damage which is caused by the sole negligence or willful misconduct of the City.
C. City shall have the right to offset against the amount of any compensation due to Consultant under this Agreement, any amount due to City from Consultant as a result of Consultant’s failure to either pay City promptly for any costs associated with Consultant’s obligations to indemnify the City Indemnitees under this Section or related to Consultant’s failure to either (i) pay taxes on amounts received
pursuant to this Agreement, or (ii) comply with applicable workers’ compensation laws.
D. The obligations of Consultant under this Section will not be limited by the provisions of any workers’ compensation act or similar act. Consultant expressly waives its statutory immunity under such statutes or laws as to City and City’s elected and appointed officials, officers, employees, agents, and volunteers.
E. Consultant agrees to obtain executed indemnity agreements with provisions identical to those set forth herein this Section from each and every subcontractor or any other person or entity involved by, for, with or on behalf of Consultant in the performance of this Agreement. In the event Consultant fails to obtain such indemnity obligations from others as required herein, Consultant agrees to be fully responsible and indemnify, hold harmless and defend City and City’s elected and appointed officials, officers, employees, agents, and volunteers from and against any and all claims and losses, costs or expenses for any damage due to death or injury to any person and injury to any property resulting from any alleged intentional, reckless, negligent, or otherwise wrongful acts, errors or omissions of Consultant’s subcontractors or any other person or entity involved by, for, with or on behalf of Consultant in the performance of this Agreement. Such costs and expenses shall include reasonable attorneys’ fees incurred by counsel of City’s choice.
F. City does not and shall not waive any rights that it may possess against Consultant because of the acceptance by City, or the deposit with City, of any insurance policy or certificate required pursuant to this Agreement. This hold harmless and indemnification provision shall apply regardless of whether or not any insurance policies are determined to be applicable to the claim, demand, damage, liability, loss, cost, or expense.
G. This Section and all provisions contained herein (including but not limited to the duty to indemnify, defend, and hold free and harmless) shall survive the termination or normal expiration of this Agreement and is in addition to any other rights or remedies which the City may have at law or in equity.
20. TERMINATION WITHOUT CAUSE
City may immediately terminate this Agreement at any time for convenience and without cause by giving prior written notice of City’s intent to terminate this Agreement which notice shall specify the effective date of such termination. Upon such termination for convenience, Consultant will be compensated only for those services and tasks which have been performed by Consultant up to the effective date of the termination. The foregoing sentence notwithstanding, Consultant may request compensation from City for services and tasks required during the billing period encompassing the termination notice plus a post-termination date transition period of up to sixty (60) days. The Parties shall proceed in good faith during the sixty (60) day post-termination period in order to compensate Consultant for services and tasks which have been performed up to the
effective date of the termination and during the sixty (60) day post termination transition period. Consultant may not terminate this Agreement except for cause as provided under Section 21, below. If this Agreement is terminated as provided herein, City may require Consultant to provide all finished or unfinished Documents and Data, as defined in Section 24, below, and other information of any kind prepared by Consultant in connection with the performance of the Work. Consultant will be required to provide such Documents and Data within fifteen (15) calendar days of City’s written request. No actual or asserted breach of this Agreement on the part of City pursuant to Section 21, below, will operate to prohibit or otherwise restrict City’s ability to terminate this Agreement for convenience as provided under this Section.
21. EVENTS OF DEFAULT; BREACH OF AGREEMENT
A. In the event either Party fails to perform any duty, obligation, service or task set forth under this Agreement (or fails to timely perform or properly perform any such duty, obligation, service or task set forth under this Agreement), an event of default (hereinafter, “Event of Default”) will occur. For all Events of Default, the Party alleging an Event of Default will give written notice to the defaulting Party (hereinafter referred to as a “Default Notice”) which will specify: (i) the nature of the Event of Default; (ii) the action required to cure the Event of Default; (iii) a date by which the Event of Default will be cured, which will not be less than the applicable cure period set forth herein, or if a cure is not reasonably possible within the applicable cure period, to begin such cure and diligently prosecute such cure to completion. The Event of Default will constitute a breach of this Agreement if the defaulting Party fails to cure the Event of Default within the applicable cure period or any extended cure period allowed under this Agreement.
B. Consultant will cure the Event of Default within the following time periods:
i. Within ten (10) business days of City’s issuance of a Default Notice for any failure of Consultant to timely provide City or City’s employees or agents with any information and/or written reports, documentation or work product which Consultant is obligated to provide to City or City’s employees or agents under this Agreement. Prior to the expiration of the 10-day cure period, Consultant may submit a written request for additional time to cure the Event of Default upon a showing that Consultant has commenced efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 10-day cure period. The foregoing notwithstanding, City will be under no obligation to grant additional time for the cure of an Event of Default under this subsection B.i. that exceeds seven (7) calendar days from the end of the initial 10-day cure period; or
ii. Within fourteen (14) calendar days of City’s issuance of a Default Notice for any other Event of Default under this Agreement. Prior to the expiration of the 14-day cure period, Consultant may submit a written request for additional time to cure the Event of Default upon a showing
that Consultant has commenced efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 14-day cure period. The foregoing notwithstanding, City will be under no obligation to grant additional time for the cure of an Event of Default under this Subsection B.ii that exceeds thirty (30) calendar days from the end of the initial 14-day cure period.
In addition to any other failure on the part of Consultant to perform any duty, obligation, service or task set forth under this Agreement (or the failure to timely perform or properly perform any such duty, obligation, service or task), an Event of Default on the part of Consultant will include, but will not be limited to the following: (i) Consultant’s refusal or failure to perform any of the services or tasks called for under the Scope of Work; (ii) Consultant’s failure to fulfill or perform its obligations under this Agreement within the specified time or if no time is specified, within a reasonable time; (iii) Consultant’s and/or its employees’ disregard or violation of any federal, state, local law, rule, procedure or regulation; (iv) the initiation of proceedings under any bankruptcy, insolvency, receivership, reorganization, or similar legislation as relates to Consultant, whether voluntary of involuntary; (v) Consultant’s refusal or failure to perform or observe any covenant, condition, obligation or provision of this Agreement; and/or (vi) CITY’s discovery that a statement representation or warranty by Consultant relating to this Agreement is false, misleading or erroneous in any material respect.
C. City will cure any Event of Default asserted by Consultant within forty-five (45) calendar days of Consultant’s issuance of a Default Notice unless the Event of Default cannot reasonably be cured within the 45-day cure period. Prior to the expiration of the 45-day cure period, City may submit a written request for additional time to cure the Event of Default upon a showing that City has commenced its efforts to cure the Event of Default and that the Event of Default cannot be reasonably cured within the 45-day cure period. The foregoing notwithstanding, an Event of Default dealing with City’s failure to timely pay any undisputed sums to Consultant pursuant to this Agreement will be cured by City within five (5) calendar days from the date of Consultant’s Default Notice to City.
D. City, in its sole and absolute discretion, may also immediately suspend Consultant’s performance under this Agreement pending Consultant’s cure of any Event of Default by giving Consultant written notice of City’s intent to suspend Consultant’s performance (hereinafter, a “Suspension Notice”). City may issue the Suspension Notice at any time upon the occurrence of an Event of Default. Upon such suspension, Consultant will be compensated only for those services and tasks which have been rendered by Consultant to the reasonable satisfaction of City up to the effective date of the suspension. No actual or asserted breach of this Agreement on the part of City will operate to prohibit or otherwise restrict City’s ability to suspend this Agreement as provided herein.
E. No waiver of any Event of Default or breach under this Agreement will constitute a waiver of any other or subsequent Event of Default or breach. No waiver, benefit, privilege, or service voluntarily given or performed by a Party will give the other Party any contractual rights by custom, estoppel, or otherwise.
F. The duties and obligations imposed under this Agreement and the rights and remedies available hereunder will be in addition to and not a limitation of any duties, obligations, rights, and remedies otherwise imposed or available by law. In addition to any other remedies available to City at law or under this Agreement in the event of any breach of this Agreement, City, in its sole and absolute discretion, may also pursue any one or more of the following remedies:
i. Upon written notice to Consultant, the City may immediately terminate this Agreement in whole or in part;
ii. Upon written notice to Consultant, the City may extend the time of performance;
iii. The City may proceed by appropriate court action to enforce the terms of the Agreement to recover damages for Consultant’s breach of the Agreement or to terminate the Agreement; or
iv. The City may exercise any other available and lawful right or remedy.
Consultant will be liable for all legal fees plus other costs and expenses that City incurs upon a breach of this Agreement by Consultant or in the City’s exercise of its remedies under this Agreement.
G. In the event City is in breach of this Agreement, Consultant’s sole remedy will be the suspension or termination of this Agreement and/or the recovery of any unpaid sums lawfully owed to Consultant under this Agreement for completed services and tasks.
22. SCOPE OF WAIVER OF DEFAULT
No waiver of any default or breach under this Agreement will constitute a waiver of any other default or breach, whether of the same or other covenant, warranty, agreement, term, condition, duty, or requirement contained in this Agreement. No waiver, benefit, privilege, or service voluntarily given or performed by a Party will give the other Party any contractual rights by custom, estoppel, or otherwise.
23. SURVIVING ARTICLES, SECTIONS AND PROVISIONS
The termination of this Agreement pursuant to any provision of this Agreement or by normal expiration of its term or any extension thereto will not operate to terminate any
Section or provision contained herein which provides that it will survive the termination or normal expiration of this Agreement.
24. DOCUMENTS & DATA; LICENSING OF INTELLECTUAL PROPERTY (A) Upon full payment of fees for the Work, all Documents and Data will be and remain the property of City without restriction or limitation upon their use or dissemination by City; provided if Consultant has any right, title or interest in and to any Works or intellectual property therein, has or acquires any right, title, license, and/or interest in any Works or intellectual property therein that cannot be assigned to City, including, but not limited to, commercially available software that may be used by Consultant and licensed from thirdparties for the development or implementation of the Work (collectively, “Consultant IP”) and to the extent permitted, Consultant irrevocably grants to City a non-exclusive, irrevocable, perpetual, enterprise-wide, and fully paid license in and to reproduce, use, modify, and adapt such Consultant IP without limitation solely within City’s organization and solely in connection with City’s purposes for which the Work was created but specifically excluding any portion of Consultant IP which may be embodied or included in the Work Product. For purposes of this Agreement, the term “Documents and Data” means and includes all reports, analyses, correspondence, plans, designs, notes, summaries, strategies, charts, schedules, spreadsheets, calculations, lists, data compilations, documents or other materials developed and/or assembled by or on behalf of Consultant in the performance of this Agreement and fixed in any tangible medium of expression, including but not limited to Documents and Data stored digitally, magnetically and/or electronically. This Agreement creates, at no cost to City, a perpetual license for City to copy, use, reuse, disseminate and/or retain any and all copyrights, designs, and other intellectual property embodied in all Documents and Data. Consultant will require all subcontractors and subconsultants working on behalf of Consultant in the performance of this Agreement to agree in writing that City will be granted the same right to copy, use, reuse, disseminate and retain Documents and Data prepared or assembled by any subcontractor or subconsultant as applies to Documents and Data prepared by Consultant in the performance of this Agreement. (B) Except as provided in this Section 24, each Party is and shall remain the owner of all intellectual property that it owns or controls as of the Effective Date or that it develops or acquires thereafter.
25. CONFIDENTIALITY
All data, documents, discussion, or other information developed or received by Consultant or provided for performance of this Agreement are deemed confidential and will not be disclosed by Consultant without prior written consent by City. City will grant such consent of disclosure as legally required. Upon request, all City data will be returned to City upon the termination or expiration of this Agreement. Consultant will not use City’s name or insignia, photographs, or any publicity pertaining to the Work in any magazine, trade
paper, newspaper, television or radio production or other similar medium without the prior written consent of City.
26. FALSE CLAIMS ACT
Consultant warrants and represents that neither Consultant nor any person who is an officer of, in a managing position with, or has an ownership interest in Consultant has been determined by a court or tribunal of competent jurisdiction to have violated the False Claims Act, 31 U.S.C., Section 3789 et seq. and the California False Claims Act, Government Code Section 12650 et seq.
27. PROHIBITED INTERESTS
Consultant warrants, represents, and maintains that it has not employed nor retained any company or person, other than a bona fide employee working solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants and represents that it has not paid, nor has it agreed to pay, any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, City will have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with CITY, will have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.
28. RELEASE OF INFORMATION
A. All information gained by Consultant in performance of this Agreement shall be considered confidential and shall not be released by Consultant without the City's prior written authorization unless the information is clearly public. Consultant, its officers, employees, agents, or subconsultants, shall not without written authorization from the City Manager or designee, or unless requested by the City’s attorney, voluntarily provide declarations, letters of support, testimony at depositions, response to interrogatories, or other information concerning the Work performed under this Agreement or relating to the City. Response to a subpoena or court order shall not be considered “voluntary” provided Consultant gives the City notice of such court order or subpoena.
B. Consultant shall promptly notify the City should Consultant, its officers, employees, agents, and/or subconsultants be served with any summons, complaint, notice of deposition, request for documents, interrogatories, request for admissions, or other discovery request (“Discovery”), court order, or subpoena from any person or party regarding this Agreement and the Work performed hereunder or with respect to any project or property located within the City, unless the City is a party to any lawsuit, arbitration, or administrative proceeding connected to such Discovery, or unless Consultant is prohibited by law from informing the City of such Discovery. The City retains the right, but has no
obligation, to represent Consultant and/or be present at any deposition, hearing, or similar proceeding as allowed by law. Unless the City is a party to the lawsuit, arbitration, or administrative proceeding and is adverse to Consultant in such proceeding, Consultant agrees to cooperate fully with the City and to provide the opportunity to review any response to discovery requests provided by Consultant.
However, the City's right to review any such response does not imply or mean the right by the City to control, direct, or rewrite said response, or that the City has an obligation to review any such response or verifies any response it has reviewed.
29. COOPERATION; FURTHER ACTS
The Parties will fully cooperate with one another and will take any additional acts or sign any additional documents as are reasonably necessary, appropriate or convenient to achieve the purposes of this Agreement.
30. SUBCONTRACTING
Consultant will not subcontract any portion of the Work required by this Agreement, except as expressly stated herein, without the prior written approval of City. Subcontracts (including without limitation subcontracts with subconsultants), if any, will contain a provision making them subject to all provisions stipulated in this Agreement, including provisions relating to insurance requirements and indemnification.
31. NOTICES
All notices permitted or required under this Agreement will be given to the respective Parties at the following addresses, or at such other address as the respective Parties may provide in writing for this purpose:
To the City: City of Santa Fe Springs
11710 E. Telegraph Road
Santa Fe Springs, CA 90670
Attention: City Clerk’s Office
To Consultant: IBE Digital
11266 Monarch Street, Suite B
Garden Grove, CA 92841
Attention: Sloan Varing, Vice President
Such notices will be deemed effective when personally delivered or successfully transmitted by facsimile as evidenced by a fax confirmation slip or when mailed, fortyeight (48) hours after deposit with the United States Postal Service, first class postage prepaid and addressed to the Party at its applicable address.
32. TIME IS OF THE ESSENCE
Time is of the essence for each and every provision of this Agreement.
33. GOVERNING LAW
City and Consultant understand and agree that the laws of the State of California shall govern the rights, obligations, duties, and liabilities of the parties to this Agreement and also govern the interpretation of this Agreement. Any litigation concerning this Agreement shall take place in the municipal, superior, or federal district court with jurisdiction over the City.
34. ENTIRE AGREEMENT
This Agreement contains the entire understanding between the parties relating to the obligations of the parties described in this Agreement. All prior or contemporaneous agreements, understandings, representations, and statements, oral or written and pertaining to the subject of this Agreement or with respect to the terms and conditions of this Agreement shall be of no further force or effect. Each party is entering into this Agreement based solely upon the representations set forth herein and upon each party’s own independent investigation of any and all facts such party deems material.
35. FORCE MAJEURE
The Completion Date shall be extended in the event of any delays due to unforeseeable causes beyond the control of Consultant and without the fault or negligence of Consultant, including but not limited to severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the City, if the Consultant shall within three (3) calendar days of the commencement of such delay notify the City Representative in writing of the causes of the delay. The City Representative shall ascertain the facts and the extent of delay and extend the time for performing the services for the period of the enforced delay when and if in the judgment of the City Representative such delay is justified. The City Representative’s determination shall be final and conclusive upon the parties to this Agreement. In no event shall Consultant be entitled to recover damages against the City for any delay in the performance of this Agreement, however caused, Consultant’s sole remedy being extension of the Agreement pursuant to this Section.
36. AMENDMENTS; MODIFICATIONS
No amendment, modification or supplement of this Agreement will be valid or binding unless executed in writing and signed by both Parties, subject to City approval. The requirement for written amendments, modifications or supplements cannot be waived and any attempted waiver will be void and invalid.
37. NON-EXCLUSIVE AGREEMENT
Consultant acknowledges that the City may enter into agreements with other consultants for services similar to the services that are subject to this Agreement or may have its own employees perform services similar to those services contemplated by this Agreement.
38. ATTORNEYS’ FEES
In the event that litigation is brought by any party in connection with this Agreement, the prevailing party shall be entitled to recover from the opposing party all costs and expenses, including reasonable attorneys’ fees, incurred by the prevailing party in the exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof.
39. NO THIRD-PARTY BENEFIT
There are no intended third-party beneficiaries of any right or obligation assumed by the Parties. All rights and benefits under this Agreement inure exclusively to the Parties.
40. SUCCESSORS AND ASSIGNS
This Agreement will be binding on the successors and assigns of the Parties.
41. CONSTRUCTION
The parties hereto have participated jointly in the negotiation and drafting of this Agreement. In the event an ambiguity or question of intent or interpretation arises with respect to this Agreement, this Agreement shall be construed as if drafted jointly by the parties and in accordance with its fair meaning. There shall be no presumption or burden of proof favoring or disfavoring any party by virtue of the authorship of any of the provisions of this Agreement.
42. WAIVER
The delay or failure of any party at any time to require performance or compliance by the other of any of its obligations or agreements shall in no way be deemed a waiver of those rights to require such performance or compliance. No waiver of any provision of this Agreement shall be effective unless in writing and signed by a duly authorized representative of the party against whom enforcement of a waiver is sought. The waiver of any right or remedy in respect to any occurrence or event shall not be deemed a waiver of any right or remedy in respect to any other occurrence or event, nor shall any waiver constitute a continuing waiver.
43. SEVERABILITY
If any provision of this Agreement is determined by a court of competent jurisdiction to be unenforceable in any circumstance, such determination shall not affect the validity or enforceability of the remaining terms and provisions hereof or of the offending provision in any other circumstance. Notwithstanding the foregoing, if the value of this Agreement, based upon the substantial benefit of the bargain for any party, is materially impaired, which determination made by the presiding court or arbitrator of competent jurisdiction shall be binding, then both parties agree to substitute such provision(s) through good faith negotiations.
44. COUNTERPARTS
This Agreement may be executed in one or more counterparts, each of which shall be deemed an original. All counterparts shall be construed together and shall constitute one agreement.
45. AUTHORITY TO EXECUTE THIS AGREEMENT
The persons executing this Agreement on behalf of the parties warrant and represents that they have the authority to execute this Agreement on behalf of said parties and has the authority to bind the parties to the provisions of this Agreement.
46. ELECTRONIC SIGNATURES
The parties acknowledge and agree that execution of this Agreement by electronic signature or electronic transmittal of signatures shall have the same effect as handwritten signatures for the purposes of validity, enforceability, and admissibility. [SIGNATURE PAGE TO FOLLOW]
IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed the day and year first above written.
CITY OF SANTA FE SPRINGS CONSULTANT
____________________________ ____________________________ Name: ______________________
Title: _______________________
Date: ______________________ Date: _______________________ ATTEST: CONSULTANT
__________________________ ____________________________ Fernando Munoz, Deputy City Clerk Name: ______________________ Title: _______________________
Date: _______________________
APPROVED AS TO FORM:
_________________________
_____________, City Attorney
Attachments: Exhibit A Modernization SOW
Exhibit B Managed IT Services SOW
Exhibit C IBE Appendices
Exhibit D Schedule of Compensation
Exhibit E Insurance Requirements
EXHIBIT A
MODERNIZATION SOW
CITY OF SANTA FE SPRINGS
2024 IBE 0
IT Modernization Project SOW
For
CITY OF SANTA FE SPRINGS
2024 IBE 1
Table of Contents
1 OVERVIEW ............................................................................................................... 2 BACKGROUND......................................................................................................................................... 2 2 PROPOSED SOLUTION........................................................................................... 2 WORKSTREAM 1: MICROSOFT REMOTE DESKTOP SERVICES.................................................................. 2 WORKSTREAM 2: UNINTERRUPTABLE POWER SUPPLY .......................................................................... 5 WORKSTREAM 3: NETWORK MODERNIZATION...................................................................................... 7 WORKSTREAM 4: NETWORK ACCESS CONTROLS (CLEARPASS)............................................................12 WORKSTREAM 5: STORAGE, COMPUTE, OS MODERNIZATION ............................................................15 WORKSTREAM 6: DATA RETENTION (VEEAM)......................................................................................19 AREAS OUT OF SCOPE / ENGAGEMENT RESTRICTIONS ........................................................................22 3 DELIVERABLES REVIEW AND ACCEPTANCE................................................... 23 REVIEW OF DELIVERABLES ....................................................................................................................23 ACCEPTANCE OF DELIVERABLES............................................................................................................23 4 ASSUMPTIONS ...................................................................................................... 23 IBE RESOURCES .....................................................................................................................................23 GENERAL PROJECT ASSUMPTIONS........................................................................................................23 CLIENT CONTRIBUTIONS .......................................................................................................................23 ASSUMPTIONS SPECIFIC TO THE PROJECT ............................................................................................24 5 SCHEDULE............................................................................................................. 26 6 SUMMARY OF RESOURCES ................................................................................ 26 7 CHANGE ORDERS................................................................................................. 26 8 INVESTMENT ......................................................................................................... 27 FEES.......................................................................................................................................................27 9 ORDER SUMMARY & ACCEPTANCE .................................................................. 28 TERMS AND CONDITIONS OF SERVICE............................................................................ 29
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1 Overview
The purpose of this Statement of Work is to define project deliverables, time and cost estimates for IBE, to deliver professional services to City of Santa Fe Springs (“Client”). This Statement of Work is based on an initial scope of work but is not a detailed project plan. A project plan will be created and managed by the technical resources assigned to the project once the Statement of Work has been approved.
Background
In July 2024, IBE concluded a comprehensive IT assessment for the City of Santa Fe Springs. The assessment provided strategic recommendations based on stakeholder interviews, technical analysis, and IBE's industry best practices tailored for government institutions. Following the assessment phase, which included detailed presentations to city stakeholders, IBE has developed a statement of work to implement the proposed recommendations. This statement encompasses Professional Services, Program Management, Project Management Fees, the procurement of hardware and software necessary to achieve the remediation and modernization goals.
2 Proposed Solution
Workstream 1: Microsoft Remote Desktop Services
Microsoft RDS is a comprehensive solution that provides Remote Desktop capabilities to end users. Designed to support the modern workplace, RDS may be deployed in two architectural modes.
1. Basic Deployment
2. Highly Available Deployment
As the City requested a Proof of Concept for testing, the Basic Deployment option will be configured with the minimum servers necessary to achieve a fully functional RDS environment. After successful testing, when a production roll-out is to be pursued, it is strongly recommended to deploy the Highly Available architecture.
Components to be deployed as part of this Statement of Work include the following:
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Virtual Machines (5)
1. VM1 - Internal
a. RDGW.
b. RDWEB.
2. VM2 -Public Facing
a. RDCB.
b. RDLS.
3. VM3, VM4, VM5 – Internal – Accessed through Connection Broker a. RDSH (3 host Cluster – Supporting up to 30 concurrent connections.) Additional non-VM components to be configured:
1. Firewall Rules.
2. Internet Records.
3. SSL VPN (FortiGate).
4. FSLogix.
5. Group Policy Management.
6. Applications
a. MS Apps.
b. Up to 4 Client Selected installable applications.
c. Custom Application deployments are not included.
Phase 1: Project discovery & planning
1. Chair or participate in a kick-off meeting to ensure project goals, objectives and deliverables are understood
a. Customer to grant required remote access and credentials. b. PM to establish the project Status Call cadence and Status Reporting details.
2. Identify key stakeholders and their roles.
3. Define communication plan with stakeholders.
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4. Collect documentation and requirements.
5. Develop a project plan that includes a timeline, milestones, and dependencies.
6. Identify potential risks and challenges.
7. Establish contingency plans for addressing unforeseen issues.
8. Create project schedules and milestones.
9. Define testing strategy and fallback plans.
10. Document change management requirements (if applicable).
11. Identify testing & pilot groups.
12. Identify 3rd party and additional service connectors.
13. Evaluate customer licensing needs based on requirements.
14. Develop a ‘Detailed Design’ for proposed solution.
a. Server names, IPs, specifications, and deployment requirements
15. Validate backup, eDiscovery/Archive, and retention requirements.
16. Perform general environment checks to ensure stability to proceed:
a. Health Checks
i. Active Directory: DCDIAG and REPADMIN.
b. Backup Status
i. Active Directory.
c. Document via email the results of the above. Remediation of unsatisfactory results must already be included as part of the project scope, added to the project scope via a project change request, remediated by the customer, or acknowledged in writing by the customer as project risks prior to proceeding.
Phase 2: RDS configuration readiness
1. Inform client of required updates if applicable.
2. Configure VMs as proposed in the design.
Phase 3: RDS deployment
1. Validate firewall settings.
2. Configure proposed RDS installation and ensure that secure remote connectivity can be established to session hosts.
3. Configure FSLogix for profile redirection.
Phase 4: Image customization
1. Customize the session host image with client selected applications (up to 4).
2. Capture image and generalize for deployment.
Phase 5: Proof of concept
1. Provide guidance to City technical staff to conduct proof of concept testing on deployed RDS infrastructure.
2. Make recommendations on optimization strategies and production deployment enhancements.
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Phase 6: Knowledge transfer
1. Provide Knowledge Transfer to Technical Staff (up to 2 hours) a. Review finalized project documentation – updated version of Design Document, if applicable.
2. Execute project closeout activities
a. Customer to disable all access and accounts granted to Project Engineers. b. Client project sign-off.
Workstream 2: Uninterruptable power supply
Phase 1: Background and design
The City of Santa Fe Springs relies heavily on network and internet to provide services throughout the city. City employees, services providers, and residents require access to line of business applications, services, and voice via the network. The typical unplanned interruption of power is less than (5) minutes. Uninterruptable Power supplies can provide temporary power for network, voice, and internet services.
Importance of protecting network equipment & providing temporary power:
1. Cost savings: Reduce financial losses associated with network downtime and equipment failure due to power issues.
2. Environmental monitoring: Proactively receive outage and climate (temperature & humidity) data of all locations.
3. Equipment protection: Shield network equipment from power surges, spikes, and fluctuations; reducing the risk of hardware damage extending the lifespan of devices.
4. Minimize downtime: Provide immediate power backup and maintain network, internet, and voice services.
5. Stability: Provide a “time buffer” for city users to gracefully transfer services, tasks, and needs to City areas least impacted by an outage event.
Recommended design for load and need:
1. Critical service locations: (Police | Fire HQ) – 120-150 minutes @80% load.
2. Critical network or service subsite: (aggregation level)- 20-30 minutes @80% load.
3. Non-critical city services: Industry practice: 12-15 @80% load.
4. Network core: Continuous uptime (battery and generator services- existing).
Phase 2: Deployment
1. Eaton “5” series UPSs with environmental monitoring are to be deployed at the following locations/IDFs:
City Hall- Personnel Finance 5P1500RC series
City Hall- Public Works 5P1500RC series
City Hall- City Manager 5P750RC series
Town Center 5P750RC series
Aquatic Center 5P750RC series
Clarke Estate 5P1500RC series
Library 5P1500RC series (2)
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Gus Velasco- North 5P1500RC series
Gus Velasco- South 5P750RC series
Police Services Center 5PX1000RTG2, 5PXEBM48RT (2)
Municipal Services -main 5P1500RC series
Municipal Services -Traffic 5P750RC series
Municipal Services – Mechanics 5P750RC series
Municipal Services – Electricians 5P750RC series
Municipal Services – Police Staging 5P750RC series
Activity Center 5P750RC series
Fire Headquarters 5PX1000RTG2, 5PXEBM48RT (2)
Fire Station 2 5P1500RC series (2)
Fire Station 3 5P1500RC series (2)
Fire Station 4 5P1500RC series (2)
Santa Fe Springs Park 5P750RC series
Los Nietos Park 5P750RC series
Little Lake Park 5P750RC series
Lakeview Park 5P750RC series
SFS Athletic Field 5P750RC series
Heritage Park 5P750RC series
Betty Wilson Center 5P750RC series
Included services:
1. Initial Setup:
a. Unpack the UPS and check all components are included. b. Connect the battery before powering on the UPS.
2. Physical Installation:
a. Mount the UPS in the desired location (rack-mounted or stand-alone). b. Ensure proper ventilation around the UPS.
3. Power Connections:
a. Plug the UPS into a grounded electrical outlet.
b. Note: Customer must ensure proper electrical outlet is available within reach of the UPS. i. AC outlet requirements for 5P1500 RC series – circuit with 5-15P input. ii. AC outlet requirements for 5P750RC series – circuit with 5-15P input. iii. AC outlet requirements for 5PX1000RT series – circuit with 5-15P input. c. Connect devices to the UPS using the provided output receptacles.
4. Powering On:
a. Turn on the UPS by pressing the power button on the front panel. b. Allow the UPS to perform its initial self-test.
5. Input/Output Voltage:
a. Set the appropriate input and output voltage levels if not automatically detected.
6. Battery Settings:
a. Verify the battery settings, including charge mode and runtime calibration.
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Out of scope:
1. Disposal of old hardware.
Workstream 3: Network Modernization
Design
The design goals are delivered as three key milestones.
Milestone (1) Hardware infrastructure refresh.
1. Retirement of Cisco ISR Series Routers
a. Details: Retirement of approximately thirteen (13) end-of-manufacture, last-of-support Cisco ISR series routers.
2. Modernization: Lifecycle Replacement of Switches
a. Brocade ICX-4560 series switches: Thirteen (13)
b. Cisco 2900 and 3500 series switches: Nine (9)
c. HP series switches: Eight (8)
3. Enhance: Deployment of Aruba Central
a. Deployment of Aruba Central for cloud-based network monitoring, management, workflow automation, and deployment.
Proposed design:
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Milestone (2) Network and routing modernization
1. Network Re-core Initiative: Migration of network routing protocols and rules from various sources (including core switching, remote location switches, and top-of-rack (ToR) switches) to the city-owned FortiGate 601E series.
Proposed Transaction flow design:
Milestone (3) Enhanced Security Services
1. Implementation of Enhanced Security Services:
a. Deployment of additional FortiGate 601E security services, featuring FortiGate NFGW Universal Threat Management and Access Control Lists (ACL) to inspect and secure internal network traffic.
2. Security Measures
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a. Internal Network Intrusion Detection/Prevention (IDP): Proactively monitor and block suspicious activities within the internal network before they propagate between network segments. b. External Network Intrusion Detection/Prevention (IDP): Monitor and block suspicious activities attempting to enter the internal network from external sources. c. Web Filtering: Regulate access to websites based on predefined categories, URLs, or content to ensure secure browsing.
d. Content Filtering: Inspect and control the content allowed to enter or leave the network, applicable to both internal and external traffic.
e. Application Control: Monitor and manage the use of specific applications within the network to enforce policies and enhance security.
f. Antivirus and Antimalware: Scan network traffic and files for malware and viruses, blocking any malicious content for both internal and external networks.
In place design:
Network penetration exposes all city business units and services Proposed Security Design
Firewall, UTM, and rules protect city business units and services
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Phase 1: Discovery & planning
1. Chair or participate in a kick-off meeting to ensure project goals, objectives and deliverables are understood
a. Customer to grant required remote access and credentials b. PM to establish the project Status Call cadence and Status Reporting details
2. Identify key stakeholders and their roles.
3. Define the communication plan with stakeholders.
4. Collect documentation and requirements.
5. Develop a project plan that includes a timeline, milestones, and dependencies.
6. Identify potential risks and challenges.
7. Establish contingency plans for addressing unforeseen issues.
8. Create project schedules and milestones.
9. Define testing strategy and fallback plans.
10. Document change management requirements (if applicable).
11. Perform technical discovery
a. UTM requirements.
b. 3rd party/vendor network conversion requirements.
c. Network edge/protocol requirements.
d. Network core/protocol requirements.
e. Physical onsite discovery and validations (MDF, IDF, cable management, fiber requirements). f. Validate each site and in-scope closet.
g. Ensure correct SFP, fiber, cable needs, and check for UPS.
12. Customer Responsibilities
a. Address any detected deficiencies during discovery ahead of installation.
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b. Provide a staging facility for hardware pre-configuration if required.
Phase 2: Physical network modernization- build
1. Network and services bench build.
a. Note: Bench build of new physical equipment tentatively scheduled to be deployed at “City Hall” location. An offsite location may be requested as deemed necessary by the City of Santa Fe Springs and the Project team.
2. Customer to remediate any deficiencies identified during the onsite visit.
3. Aruba Central configuration: Monitoring and reporting configuration.
4. Technical acceptance testing.
5. Labeling and documentation (limited to new devices only).
Phase 3: Physical network modernization- deploy
1. Deployment Tasks
a. Physical rack and stack of Aruba CX equipment.
b. Power wire management.
c. Low voltage wire management (limited to devices part of this network refresh). d. Cutover execution.
e. User acceptance testing.
f. Physical equipment removal (limited to devices part of this network refresh). i. Note: Transport to final storage/location must be provided by City.
Phase 4: Network core
1. Finalization of approved topology design.
2. Validate additional single points of failure with city IT for consideration.
3. Prepare firewall services.
4. Prepare security services.
5. Prepare network segmentation | VLAN configuration
a. Basic North-South segmentations will be applied.
b. East-West segmentation will be performed between business units. (Fire, police, finance, parks, maintenance, social services, administration, guest services).
6. Prepare rollout and fallback strategy.
7. Perform test cutover and fallback (after hours).
8. Update final rollover and fallback strategy.
9. Final cutover- network and rules (after hours).
10. Final cutover- server, services, management network (if applicable).
Phase 5: Knowledge transfer
1. Finalize project documentation
a. Update and finalize Visio diagrams and documentation. b. Upon receipt of each deliverable listed above, the customer will have fourteen (14) business days to review and accept or reject. If the customer does not provide written acceptance or rejection within the fourteen (14) business days, the deliverable will be deemed accepted.
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c. Upon receipt of each deliverable listed above, the customer will have fourteen (14) business days to review and accept or reject. If the customer does not provide written acceptance or rejection within the fourteen (14) business days, the deliverable will be deemed accepted.
2. Conduct Knowledge Transfer to the customer’s technical team (up to two hours) a. Review finalized project documentation – updated version of Design Document, if applicable.
3. Conduct Close-Out Meeting and receive Project Sign-Off a. Customer to disable all access and accounts granted to Project engineers. b. Update the Guidebook with new hardware and/or services. c. Client project sign-off
Workstream 4: Network Access Controls (ClearPass)
Design
Aruba ClearPass is a network access control (NAC) system. It provides comprehensive network security by allowing organizations to manage and enforce policies for device’s access on wireless networks. This project aims to create role-based access and policy enforcement via Network Access Controls to align with the City of Santa Fe Springs security posture.
1. Policy based management of devices: Enforce security policies that dictate how devices and users can access network resources. By leveraging rules-based user roles, device types and network location awareness the various departments and city services can be better protected.
2. Endpoint Visibility & Profiling: Identify and profile devices to connect to wireless network, providing visibility into device types, operating systems, and security posture.
3. Authentication and Authorization: Apply global authentication policies that best meet the City’s security, regulatory and compliance needs. Authorize both users and devices as part of a least trust, ZTNA policy.
4. Guest access management: Customizable guest access portals, enabling secure and easy guest Wi-Fi access. Examples include user self-registration, “sponsor” approval, and social media-based logins.
5. BYOD (Bring your own device) support. Facilitate secure onboarding of personal devices ensuring they comply with security policies before being allowed network access.
6. Reporting and Analytics: Detailed reporting providing insights into network access patterns, security incidents and compliance status within the city.
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Phase 1: Project discovery & planning
1. Chair or participate in a kick-off meeting to ensure project goals, objectives and deliverables are understood
a. Customer to grant required remote access and credentials. b. PM to establish the project Status Call cadence and Status Reporting details.
2. Identify key stakeholders and their roles.
3. Define communication plan with stakeholders.
4. Collect documentation and requirements.
5. Develop a project plan that includes a timeline, milestones, and dependencies.
6. Identify potential risks and challenges.
7. Establish contingency plans for addressing unforeseen issues.
8. Create project schedules and milestones.
9. Define testing strategy and fallback plans.
10. Document change management requirements (if applicable).
11. Perform working session with client to document needs for role-based access and policy enforcement.
Phase 2: Technical build
1. Deploy & license ClearPass virtual appliance in existing VMware cluster (2).
2. Deploy ClearPass Policy Manager.
3. Configure NPS/Radius/TACAS services (Standalone Operating systems recommended).
4. Complete HPE portal configuration.
5. Prepare network nodes for SNMP-based enforcement.
6. Configure Radius authentication, authorization and accounting profiles.
7. Configure access layer enforcement policies and profiles.
8. Update mobility controller configurations.
9. Configure wireless authentication with identity management source.
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Phase 3: Technical enablement
1. Create secure NAC uses case framework.
2. Authenticate and authorize leveling Zero Trust best practices.
3. Create dynamic enforcement network.
4. Commence the monitoring and analysis of network services.
5. Configure Radius authentication, authorization and accounting profiles.
6. Configure access layer enforcement policies and profiles.
7. Update mobility controller configurations.
8. Configure wireless authentication with identity management source.
Phase 4: Technical deployment
1. Perform LAN, WAN, and WLAN node integration with the ClearPass policy manager.
2. Configure Onboard provisioning.
3. Configure Onboard automated provisioning.
4. Configure unmanaged access license policies.
5. Configure access license policies.
6. Perform technical acceptance testing.
7. Perform Go/No-Go to enter user acceptance testing.
8. Perform pilot assessment, update policy and rules as required.
Phase 5: Pilot and user acceptance testing
1. Perform Go/No-Go to enter user acceptance testing.
2. Perform Pilot assessment, update policy and rules as required.
3. Perform user acceptance testing, update policy and rules as required.
4. Perform IT review and document requested changes to policies/services.
5. Perform administrator overviews on the platforms, services, and configurations.
6. Update guidebooks & documentation.
7. Perform Go/No-Go to enter production.
Phase 6: Production go-live and knowledge transfer
1. Enable production systems for general platforms and services.
2. Perform final cutover.
3. Perform testing and validation of production system.
4. Finalize project documentation
a. As-Build document.
b. Upon Receipt of each deliverable listed above, the customer will have fourteen (14) business days to review and accept or reject. If the customer does not provide written acceptance or rejection within fourteen (14) business days, the deliverables will be deemed accepted.
5. Conduct Knowledge Transfer to the customer’s technical team (up to 2 hours) a. Review finalized project documentation – update version of Design Document, if applicable.
6. Validate all deliverables and goals have been accepted by the client.
7. Perform project closeout procedures
a. Customer to disable all access and accounts granted to Project Engineers.
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Workstream 5: Storage, compute, OS modernization
Design
The primary objective is to modernize the City of Santa Fe Springs server's operating systems and hardware infrastructure. By updating hardware and software to align with manufacturer support, the Client aims to mitigate the risk of service interruptions, enhance recovery times during outages, benefit from manufacturer security updates and leverage more advanced and efficient technologies.
Milestone (1) - VMware vSphere Hypervisor.
The current VMware vSphere version 6.5. Broadcom-VMware ended support on November 15th, 2023. The existing HP server infrastructure must be updated to allow for updating of the Hypervisor.
Milestone (2) Server and Storage modernization.
The city of Santa Fe Springs Server infrastructure is primarily composed of HP an c-Class BladeSystem. Released in March of 2012, the manufacturer ended support on December 31, 2020. Upon review of the 2024 system in utilization (With consideration of future city goals to migrate certain services to cloud providers), the existing BladeSystem and storage components will be replaced with a more efficient, cost-effective solution. Dell PowerEdge series servers, and ME series storage appliances will provide compute and storage services to support the local services that will continue to run at the City of Santa Fe Springs into the future.
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Milestone (3) Operating system modernization.
Microsoft Windows 2012 reached end of manufacture support on October 23, 2023. Microsoft no longer provides regular security updates for this version of Windows. This increases the threat to the City of Santa Fe Springs of being identified as a target for cyber-attacks. With Microsoft’s ended support for this operating system, other manufactures and vendors have also announced they may no longer provide applications and services the Client requires for day-to-day business operations. Untimely “forced to upgrade” application and service requests may cause unexpected and costly expenses in the future.
This project will address the end-of-life operating issues with two approaches.
1. Modernization. Operating systems, applications and services that continue to support city operations, where supported by software vendor(s), will be modernized to Windows 2019 or Windows 2022. a. Note: vendor specific application modernization is only to support a current Microsoft Windows instance. This service does not include modernization or enhancement of the application or service itself unless deemed necessary by the professional services team.
2. Secure: Operating systems and applications that have been sunset, earmarked for retirement or being held as “archive/historical”
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a. Enablement of Azure Arc ESU program. Extend mission critical security updates for Windows 2012 until October 13,2026
b. Isolate: Move Operating systems to a secure network isolated from day-to-day business operations.
Phase 1: Discovery & planning
1. Chair or participate in a kick-off meeting to ensure project goals, objectives and deliverables are understood
a. Customer to grant required remote access and credentials. b. PM to establish the project Status Call cadence and Status Reporting details.
2. Identify key stakeholders and their roles.
3. Define communication plan with stakeholders.
4. Collect documentation and requirements.
5. Develop project a plan that includes a timeline, milestones and dependencies.
6. Identify potential risks and challenges.
7. Establish contingency plans for addressing unforeseen issues.
8. Define testing strategy and fallback plans.
9. Document change management requirements (if applicable).
10. Conduct environmental discovery and establish deployment readiness.
11. Perform requirements session: Operating systems for modernization.
12. Perform requirements session: Operating systems for Isolation.
Phase 2: Build- vSphere and enterprise storage
1. Rack-and-stack: 2-3 Dell PE series servers.
2. Rack-and-stack: 1 Dell ME series storage array.
3. Rack-and-stack: 1 Dell ME series expansion enclosure.
4. Configure and deploy VMware management network.
5. Configure and deploy VMware ESXi vSphere servers.
6. Configure and deploy VMware vCenter Server.
7. Configure Dell Enterprise Storage for VMware.
8. Test and confirm proper operation of deployed vSphere cluster and shared storage.
9. Prepare VM Guest OS migration action plan.
10. Prepare Physical OS migration action plan (if applicable).
Phase 3: Migrate and deploy virtualized server workloads
1. Prepare network and tools for migration of platforms.
2. Perform test migration services (existing to new vSphere cluster).
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3. Execute migration services (existing to new vSphere cluster).
4. Perform user acceptance testing.
5. Update VMware tools and services.
Phase 4: Active directory and application w2k12 modernization | remediation
1. Active Directory Domain Controller Upgrade.
a. Perform detailed discovery on each of the existing 4 on-premises Domain Controllers. i. IP configurations.
ii. Services.
iii. ADDS.
iv. AD Replication Health.
v. DNS.
vi. DHCP.
vii. 3rd party applications.
viii. Errors.
ix. Other applicable information as provided by customer personnel. b. Perform detailed upgrade/replacement planning and scheduling for each DC. c. Install new Domain Controllers in new VMWare environment. d. Demote old Domain Controllers.
e. Perform Windows Backup of Active Directory Database. f. Raise Domain and Forest Functional Levels to 2016.
i. This project is not responsible for application failure due to Domain or Forest functional level increase. The customer should be aware of any limitations imposed by the software and applications being used.
ii. Hours estimates assume none of the Domain Controllers being replaced contain Certificate Authority, IIS, IAS/NPS, EFS, File Shares, WINS, Third Party Applications, or provide services beyond that of standard Directory Services (DNS, and DHCP and FSMO role Functionality). If this is not the case, then additional hours will be required.
2. Microsoft Azure Arc (if applicable).
a. Prepare Entra ID tenant, ensuring necessary services and configurations are in place for Azure Arc management.
b. Enable Azure Arc Service Update Manager Services.
c. Prepare Azure Arc policy configuration for ESU services. d. Deployment of Azure Arc services to on-premises instances (GPO method).
3. Windows 2012 Isolation (if applicable).
a. Prepare private/private protected internal network for OS isolation. b. Validate administrative access requirements.
c. Perform migration of services | OS to isolation network.
4. Windows 2012 Application Modernization
a. Execute vendor review (establish software migration requirements). b. Execute business unit review (confirm new application requirements meet existing standards). c. Execute application migration strategy to Windows 2019/2022.
5. IT Network & Identity Services
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a. IT support and management review: monitoring/patch management operating systems for modernization (Eset/ Cylance).
b. Identity and device management: Domain controllers, policy services systems for modernization.
6. Test/Validate proper operation following migration activity a. User & acceptance testing.
Phase 5: Knowledge transfer
1. Finalize project documentation
2. Conduct Knowledge Transfer to the customer’s technical team (up to 2 hours) a. Review finalized project documentation – updated version of Design Document, if applicable.
3. Perform project closeout procedures.
a. Customer to disable all access and accounts granted to Project engineers.
Workstream 6: Data Retention (Veeam)
Design
Disaster Recovery and Business Continuity deliverables are intended to provide best practice Backup, backup system protection, and backup data security for the City of Santa Fe Springs. The primary objective is to modernize backup platforms to support data growth and future disaster recovery and business continuity needs. Leveraging best in class backup, data retention, integrity and security; Veeam Data Platform enhances the City of Santa Fe’s data integrity by introducing the following new technologies:
1. Security: Airgap. Leveraging Veeam security and Microsoft Azure integration, backups are isolated from the network. This makes them inaccessible to cyberattacks, ransomware and other threats.
2. Data Integrity: Immutable. Immutable backups ensure that data cannot be altered or deleted once written, protecting against accidental or malicious data corruption.
3. Compliance: Certain industries, vendors, partners and insurance regulations require data backups to be secure and unaltered. Enabling services today for the future state reduces unexpected one-time expenses associated with implementing these services and features.
4. Disaster Recovery: In the event of a natural disaster, data breach or cyberattack, systems and services remain in an uncorrupted recoverable state minimizing downtime and data loss.
Future state ready: Although not a specific goal of this effort, if the City of Santa Fe Springs determines to provide business continuity or disaster recovery services in the future, Veeam Data Platform offers multiple business continuity options supporting both city managed datacenter and direct partnerships with providers such as Azure and AWS.
Milestone (1) - Local Repository storage
Local secure immutable storage provides rapid recovery of mission critical data, services and operating systems and cost-effective storage of mission essential, less critical, data and services.
1. Dell storage technology provides extensive cost-effective storage for on premises storage.
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Milestone (2) - Microsoft Azure Cloud Storage repository Microsoft Azure Cloud services integrated directly with Veeam Data Platform provides a signal pane of glass management of data retention.
1. Providing “Air gap” storage of backup services protects the City of Santa Fe Springs from natural, physical, and compromised disaster events.
2. Storage elasticity provides flexibility to allow the city to grow or shrink the IT footprint as new services or migration to Software-As-A-Service needs change over time.
Milestone (3) - Veeam Data Platform
Veeam Data Platform integrates with on-premises services, servers and storage to provide a cost-efficient platform to manage and maintain services. Utilizing VMware, Veeam Data Platform requires no additional onpremises hardware. Backups, compute and storage are shared with existing systems.
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Milestone (4) - Veeam SureBackup & DataLab
Further enhancing data protection and recovery capabilities, Veeam SureBackup and Veeam DataLabs provide extensive tools that can be utilized by the Client to ensure the resiliency of backup and disaster recovery.
Key features to be implemented:
1. Automated Verification: Automated testing of backups for corruption, better ensuring recoverability.
2. Isolated Environments: Virtual environments allowing recovery testing (i.e.: DR testing) of Virtual machines, applications and services.
3. Security & Application testing: Virtual environments to perform testing of application and security updates.
Phase 1: Project discovery & planning
1. Chair or participate in a kick-off meeting to ensure project goals, objectives and deliverables are understood
a. Customer to grant required remote access and credentials. b. PM to establish the project Status Call cadence and Status Reporting details.
2. Identify key stakeholders and their roles.
3. Define communication plan with stakeholders.
4. Collect documentation and requirements.
5. Develop a project plan that includes a timeline, milestones and dependencies.
6. Identify potential risks and challenges.
7. Establish contingency plans for addressing unforeseen issues.
8. Create project schedules and milestones.
9. Define testing strategy and fallback plans.
10. Document change management requirements (if applicable).
11. Document Backup and Retention policies required.
12. Perform discovery of historical | archival data for retention policies.
13. Perform discovery of mission critical services for retention policies.
14. Perform discovery of mission essential services for retention policies.
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Phase 2: Build
1. Create secure backup network.
2. Create virtual network(s) Secure backup and Virtual Lab network.
3. Configure Azure public cloud services for Veeam Data Platform integration.
4. Deploy on-premises storage solution (Dell PE series storage).
5. Create new backup VM server instances.
6. Configure on-premises and Azure data repositories.
7. Deploy Veeam Data Platform services.
8. Prepare backup jobs, workloads, retention, targets and job schedules.
9. Prepare SureBackup and Virtual Lab services (configure for verification of backup recoverability).
Phase 3: User acceptance testing
1. Verify proper operation of solution components and dependencies.
2. Perform test backup, reporting and recovery testing.
3. Recovery testing: SureBackup virtual lab only.
4. Manual restoration and VM recovery test.
5. File-level recovery test.
6. Perform validation of SureBackup data integrity testing. a. Note: Recovery testing to demonstrate functionality of SureBackup services is limited to (one) mission critical business application and services required to support platform.
Phase 4: Deploy
1. Execute backup jobs and polices.
2. Perform recoverability validation testing (SureBackup reporting services).
3. Verify proper operation of updated policies and jobs.
Phase 5: Post production support and knowledge
1. Finalize project documentation
a. Visios and test procedures utilized.
b. Upon receipt of each deliverable listed above, the customer will have fourteen (14) business days to review and accept or reject. If the customer does not provide written acceptance or rejection within the fourteen (14) business days, the deliverable will be deemed.
2. Provide Week 1 postproduction technical support.
3. Conduct Knowledge Transfer to the customer’s technical team (up to two hours) a. Review finalized project documentation – updated version of Design Document, if applicable.
4. Conduct Close-Out Meeting and receive Project Sign-Off a. Customer to disable all access and accounts granted to Project Engineers.
Areas out of scope / Engagement restrictions
• Applications/services not explicitly defined in the statement of work.
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• IBE cannot dictate or recommend ClearPass enforcement policies to meet the City of Santa Fe Spring’s desired goals. The Professional Services team may provide consultative guidance to best align City stakeholders’ requirements with policies and procedures to be implemented with Aruba ClearPass. 3 Deliverables Review and Acceptance
Review of Deliverables
Client must review any “Draft” deliverable referenced above and provide any comments or feedback regarding that draft to IBE in writing within 14 days of receipt of the draft by End User. Any comment or feedback not provided to IBE in writing within this time frame will be considered outside the scope of this Project. Any material change to the deliverable must be requested in writing by Client to IBE upon receipt of the initial draft.
Acceptance of Deliverables
Final versions of deliverables are deemed accepted by Client unless expressly rejected by Client in writing, detailing the basis for such rejection, within 14 days of delivery by IBE. 4 Assumptions
IBE Resources
IBE will provide subject matter experts to work on the outlined objectives. IBE resources will work in the Client environment and work with the Client to provide services. IBE resources may require privileged security access rights to the production environments and will be responsible for production changes as required to perform outlined work.
General Project Assumptions
• Change control procedures, including change request submittal and representation, will be managed by the Client with input from IBE. Delays in change control requests and approval for production changes could impact project timelines.
• IBE is not responsible for bugs or feature limitations. Developing custom code to address solution limitations and/or managing Microsoft support cases is out of scope. • Product features or services not documented in this agreement are out of scope unless agreed by both the Client and IBE.
Client Contributions
• In addition to a designated liaison with whom IBE can coordinate efforts and who will act as the main point of contact; it is IBE’s understanding that the Client will provide people and/or resources necessary to enable successful completion of this project.
• Client will identify a resource that will act as the primary contact for this project. IBE will communicate project status, system requirements, issues, etc. to this individual.
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• Client will provide IBE with remote access accounts to required resources for accessing and supporting the project.
• Client will provide IBE with a reasonably suitable workspace that has network connectivity and phone sets while onsite.
• Client will provide computing resources with access to production and test systems to facilitate the needs of the project.
• Client acknowledges that IBE will require information from the Client for IBE resources to be fully utilized and to perform the services in the schedule and estimated days outlined herein. Client agrees that it is responsible for ensuring that IBE is provided with such information in a timely manner to avoid delays or additional costs to the Client which may result.
Assumptions Specific to the Project
• Existing hardware and software to be repurposed by this effort is in warranty, service agreements are in place and have been to configured to the best practice/standard applicable to the level of resiliency desired to be achieved by this effort
o Fortigate 601E series
o Dell PS series switching (core)
o Microsoft Active Directory
o VMware Hypervisors (new)
o Dell PowerConnect network “core” switching
o Microsoft Exchange 2019
• Additional existing hardware, services or software not purposefully identified above may be identified as required during the Discovery and Planning phase of this engagement. Additional hardware, services or software identified as required may require a change of scope (COS.) • Manufacture electrical requirements vary by device and need. Additional facilities, circuits or outlets may be required to complete this effort.
• This project assumes the City of Santa Fe Springs, when necessary, provides electrical services as outlined by the manufacturer.
• The Professional Services team requests locations unable to meet power requirements be announced by the client during the discovery and planning phase of the project o AC outlet requirements for 5P1500 RC series – circuit with 5-15P input o AC outlet requirements for 5P750RC series – circuit with 5-15P input o AC outlet requirements for 5PX1000RT series – circuit with 5-15P input • Application and service deployments to PC endpoints: will be comprised of end user self-installation documentation and Group Policy Object (GPO.) It is the responsibility of the client to ensure endpoints can receive GPOs. In the event endpoints are unable to receive updates via GPOs, the client is responsible for any manual or other update efforts.
• Application and service deployments for mobile: This project assumes no Mobile Device Management (MDM) is in place managing client or BYOD devices. The preferred method of deployment to mobile devices is self-installation.
• Root level access provided for all nodes, devices and services, associated with this effort
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• Subscription and Licensing requirements. Microsoft 365 “G” plans specifically designed for government organizations in the United States are tailored features and compliance solutions to meet the needs of the government entities. On a user-by-user basis some plans and features may include or limit some functionality as described in the design.
• Finalization of Microsoft services, tenants, agreements, types and counts must be approved by the Client at the conclusion of the discovery and planning phase of this effort. • Azure Arc service fees
o A onetime “catchup” fee calculated from October 10, 2023 to present o Azure monthly recurring fees
§ $38 per instance or $219 for datacenter license (W2k12, 8 core) • Unless stated otherwise above, the Client is responsible for billing, and billing services associated with Microsoft M365, Azure, and Azure Arc services
• Microsoft M365, Azure, and Azure Arc service fees are “best guess” estimates. Actual Microsoft service fees may vary based on actual utilization of service and functionality elected to be enabled by the Client. • Testing acceptance requires Client associate engagement. This may include off-hours/after-hours periods where the Client is requested to validate and approve the change made • Go live production | postproduction support is defined at Tier2/Tier3 (advanced, SME support.) The Professional Services team reserves the right to request the Client provide Tier1/triage go live support if appropriate or not explicitly defined in this scope of work. • Requests of additional review or rescoping of previously agreed upon deliverables by all parties may result in additional fees.
• Application and service deployments for mobile: Deployment of services for BYOD devices may require the client to update or issue new service terms and service agreements to users and associates. • Root level access provided for all nodes and iOT associated with this effort. • On-site and after-hours access to City of Santa Fe locations is required. • On-site requirements (identification processes, background checks, physical supervision) is be outlined by the client at the onset of the project.
• Off-hours/after-hours testing acceptance may require additional 3rd party/vendor engagement to be coordinated by the City of Santa Fe Springs.
• Low voltage cabling (fiber lines, terminals, copper lines) are to be installed and in best practice.
Additional cabling services are to be provided by the City. • Physical equipment is to be repurposed for this effort. Additional physical equipment (mounts, IDFs, cages, racks, and power) are to be provided by the city. • Additional network connections may be requested/required to facilitate best practice changes, achieve manufacture recommendations, or to support existing equipment services not provided to IBE at the time of this contract execution.
• Historical data retention (old backup platforms) may require temporary utilization of existing on premises storage hardware.
• Not all Historical data retention platforms can be integrated or migrated to Veeam Data Platform and may require continual maintenance by the Client.
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• Existing backup platforms and tape backup systems are considered not in scope. • Deploy phase activities may impact overall network performance. • Final data retention requirements and services may impact monthly recurring fees associated with Microsoft Azure
5 Schedule
Estimates are based upon IBE’s current understanding of the project scope, the Client’s readiness and timeline, minimum resource days used utilized per month and past experience in executing these types of projects. Both parties acknowledge that aspects beyond IBE’s control may affect its ability to do so and that IBE will not be penalized for any reasonable changes to the estimated schedule that may result.
Further, IBE shall bear no liability or otherwise be responsible for delays in the provision of services or any portion thereof occasioned by Client failure to timely complete Client tasks or adhere to Client schedule. Client agrees that delays by Client in completion of tasks and scheduling could result in IBE’s inability to utilize resource days as planned, increased resource days required to complete the project and result in additional costs to Client.
6 Summary of Resources
Service Location City of Santa Fe Springs (all physical locations) Travel Required As deemed needed and required
Services Target Start TBA
Services Target End TBA
Days Onsite TBA
7 Change Orders
Any items not specifically addressed by this document will be addressed by a change order process and will be billed with the same pricing structure agreed upon and outlined in this Statement of Work. In the event of a change in scope, you will be notified prior to the billing of any additional services.
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8 Investment
Investment Breakdown
Service
Project Services $451,125.00
Estimated Hours to Complete: 1,985
Estimated Business Hours: 1,805
Estimated After Hours: 180
Business Hours Rate: $225
After Hours Rate: $250
Hardware / Software $736,820.84
Please Refer to Quotes for more detail
Total Project Investment $1,187,945.84
All prices are exclusive of any applicable sales or use taxes, and shipping costs.
Sourcewell Contract # 030321-KON
Fees
All prices are exclusive of any applicable sales or use taxes. The total project services fee is fixed and will not change unless there is a mutually agreed modification to the scope of work. This model provides cost certainty for the client, ensuring that any additional effort required to complete the project remains the responsibility of IBE, provided the scope remains unchanged. Any requests for changes or additions to the project scope will require a formal change request and may result in additional fees and an extension of the project timeline.
Projects in excess of $10,000 require a 50% deposit. Project work will not commence until the deposit is received. The remaining 50% will be billed on project completion.
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9 Order Summary & Acceptance
Effective Date: The date on which the services described in this Statement of Work are set up and first delivered to you.
Your signature below constitutes your acceptance of this Statement of Work, including our standard terms and conditions available online at the URL link(s) provided below or in hard copy upon request, which you have reviewed and accepted and which are incorporated into this Statement of Work.
IBE Professional Services Terms:
Link To Terms
This Statement of Work is not binding upon us until signed by a IBE branch manager, vice president, or executive officer.
Pricing valid for 15 days from the date of this document, pending credit approval. Confidential - not to be distributed to third parties.
Client: City of Santa Fe Springs
Signature:
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Name: {{_es_signer1_fullname }}
Title: {{_es_signer1_title }}
Date Signed: {{_es_signer1_date }}
IBE
Signature:
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Name: {{_es_signer2_fullname }}
Title: {{_es_signer2_title }}
Date Signed: {{_es_signer2_date }}
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Terms and Conditions of Service
By executing this Schedule of Services, Client agrees to purchase the services designated above and further agrees that the services shall be subject to the following Terms and Conditions of Service.
1. Fees and Payment: Client agrees to pay all fees specified in this Schedule. Payment terms are net 30 days from date of invoice.
Client shall be responsible for all applicable taxes arising from the services. IBE Digital may suspend service if Client has failed to pay any undisputed invoice within fifteen (15) days of the due date. Undisputed invoices not paid by the due date may be subject to a monthly service charge which is the lesser of one and one-half percent (1.5%) per month or the highest rate allowed by law.
2. Limited Warranty: (a) IBE Digital warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services shall be performed in a professional manner in accordance with generally applicable industry standards. IBE Digital sole liability (and Client’s exclusive remedy) for any breach of this warranty shall be for IBE Digital to re-perform any deficient services, or, if IBE Digital is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. IBE Digital shall have no obligation with respect to a warranty claim: (i) if notified of such claim after the Warranty Period or (ii) if the claim is the result of third-party hardware or software failures, or the actions of Client or a third party. (b) THIS SECTION 2 IS A LIMITED WARRANTY AND SETS FORTH THE ONLY WARRANTIES MADE BY IBE DIGITAL. ALL
COVERED MAKES NO OTHER WARRANTIES, CONDITIONS OR UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE AND HARDWARE PROVIDED OR INSTALLED BY IBE DIGITAL HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER’S WARRANTY.
3. COMPENSATION FOR HIRING OTHER PARTY’S EMPLOYEES: During the term of this Schedule and for twelve (12) months thereafter, if either party retains the services (whether as an employee, independent contractor or otherwise) of any employee of the other party (or ex-employee within six (6) months of the employee’s termination of employment) who was directly involved in the provision of Services hereunder, the hiring party shall pay to the other party as reasonable compensation for the loss of the employee the sum of Fifty Thousand Dollars ($50,000).
4. LIMITATION OF LIABILITY: (A) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INTERRUPTION OF SERVICES, LOSS OF
BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED EXPENSE OF USE), WHETHER IN
AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. IBE DIGITAL SHALL NOT BE RESPONSIBLE FOR PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. (B). EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IBE DIGITAL’S AND ITS SUBCONTRACTOR’S TOTAL AGGREGATE LIABILITY TO CLIENT
ARISING OUT OF SERVICES PERFORMED UNDER THIS SCHEDULE, REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH LIABILITY
MAY BE BASED, SHALL NOT EXCEED THE TOTAL PAYMENTS MADE BY CLIENT TO IBE DIGITAL FOR THE SERVICES IN QUESTION IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
5. Confidential and Proprietary Information: (a) Each party agrees that all know-how, business, technical and financial information it obtains (as a “Receiving Party”) from the disclosing party (as a “Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Except as may be necessary to perform its obligations under this Schedule, the Receiving Party will hold in confidence and not use or disclose any of the Disclosing Party's Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a regulation, law or court order. (b) Any templates, schematics, processes or technical documentation provided by IBE Digital shall be deemed Confidential Information and proprietary information of IBE Digital without any marking or further designation. Client may use such information solely for its own internal business purposes. IBE Digital shall retain all rights to the aforementioned, which shall be returned to IBE Digital upon termination of the applicable Schedule. (c) IBE Digital shall maintain the confidentiality of protected health information in its possession or under its control in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act.
6. Independent Contractor: IBE Digital and Client shall at all times be independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party shall have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.
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7. Assignment: This Schedule may not be assigned by either party without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. No consent shall be required where an assignment is made (i) pursuant to a merger or change of control or (ii) to an assignee of all or substantially all of the party’s assets. Any purported assignment in violation of this section shall be void.
8. Complete Understanding; Modification: This Schedule, as well as any applicable terms of service posted at www.allcovered.com/terms, shall constitute the full and complete understanding and agreement between Client and IBE Digital and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. Any waiver, modification or amendment of any provision of this Schedule shall be effective only if in writing and signed by both parties.
9. Waiver and Severability: Waiver or failure by either party to exercise in any respect any right or obligation provided for in this Schedule shall not be deemed a waiver of any further right or obligation hereunder. If any provision of this Schedule is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Schedule shall continue in full force and effect.
10. Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligation under this Schedule, except for a failure to pay fees, if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, power outages, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.
11. Counterparts. This Schedule may be executed in any number of counterparts and each fully executed counterpart shall be deemed an original. The parties agree (a) that facsimile or electronic signature shall be accepted as original signatures; and (b) that the Schedule, or any document created pursuant to the Schedule, may be maintained in an electronic document storage and retrieval system, a copy of which shall be considered an original. In any legal proceeding relating to the Schedule, the parties waive their right to raise any defense based on the execution of the Schedule in counterparts or the delivery of such executed counterparts by copy, facsimile, or electronic delivery.
Additional Terms and Conditions
Change Orders
Any items not specifically addressed by this document will be addressed by a change order process and will be billed the same pricing structure agreed upon in the Schedule of Services associated with the project outlined in this document. In the event of change in scope, you will be notified prior to the billing of any additional services.
After Hours Work
After Hours work will be performed both on-site as well as via Remote Access depending upon the advantage and/or necessity of being on-site versus remote. The specifics of which item(s) should be done on-site versus remotely will be finalized prior to the project kickoff.
Procurement Services
All procurement pricing included in this proposal is estimated. Once the proposal is signed a final quote will be generated with ‘to the day’ procurement pricing.
Fees, Taxes and Shipping
All prices are exclusive of any applicable sales or use taxes, and shipping costs.
IBE Digital is not responsible for the following:
• Removing boxes or shipping materials
• Disposing of or transporting IT equipment
CITY OF SANTA FE SPRINGS
2024 IBE 31
By executing this Statement of Work, Client agrees to purchase the services designated above subject to the preceding Terms and Conditions of Service.
SALES QUOTE
Sales Quote No: 40420
Account No:
Date: 8/19/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Sloan Varing Federal Express 30 Days 9/18/24
Quote #400046
NCPA #01-170
Item No Description Quantity UM Price Disc Amount
9EA-00643 Microsoft Windows Server Datacenter Edition License & software assurance - 2 cores - Open Value - additional
product, 3 Year Acquired Year 1
36.00 License $1,325.94 0.00 $47,733.84
R18-01853 Microsoft Windows Server License & software assurance - 1 user CAL - Open Value - additional product, 3 Year Acquired Year 1
525.00 License $79.38 0.00 $41,674.50
6VC-00981 Microsoft Windows Remote Desktop Services License & software assurance - 1 user CAL - Open Value - additional product, 3 Year Acquired Year 1
30.00 License $249.90 0.00 $7,497.00
Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$0.00
$96,905.34
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$96,905.34
$0.00
SALES QUOTE
Sales Quote No: 40429
Account No:
Date: 9/9/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Federal Express 30 Days 10/9/24
Item No Description Quantity UM Price Disc Amount
5P1500RC 13.00 EA $978.04 0.00 $12,714.52
NETWORK-M2 13.00 EA $445.90 0.00 $5,796.70
EMPDT1H1C2 13.00 EA $315.56 0.00 $4,102.28
103007018-5591 13.00 EA $110.74 0.00 $1,439.62
5SW5Y-1750UC 13.00 EA $343.00 0.00 $4,459.00
NETWORK-M2 16.00 EA $445.90 0.00 $7,134.40
EMPDT1H1C2 16.00 EA $315.56 0.00 $5,048.96
103007018-5591 16.00 EA $110.74 0.00 $1,771.84
5P750R 16.00 EA $748.72 0.00 $11,979.52
5SW5Y-0950UC 16.00 EA $65.66 0.00 $1,050.56
5PX1000RTNG2 2.00 EA $1,255.38 0.00 $2,510.76
5SW5Y-1400UC 2.00 EA $134.26 0.00 $268.52
5PXEBM48RTG2 4.00 EA $744.80 0.00 $2,979.20
EMPDT1H1C2 2.00 EA $315.56 0.00 $631.12
5SW5Y-1750BC
Eaton 5P 1500 Rackmount Compact AC
Eaton Network Card-M2 Remote management adapter
Eaton Environmental Monitoring Probe Gen 2 - environment monitoring device
Powerware 2-post rail kit
Eaton Tripp Lite Series Extended Warranty
Eaton Network Card-M2 Remote management adapter
Eaton Environmental Monitoring Probe Gen 2 -
environment monitoring device
Powerware 2-post rail kit
Eaton 5P 750 RACKMOUNT
Eaton Tripp Lite Series Extended Warranty 5 years
Eaton 5PX G2
Eaton Tripp Lite Series Extended Warranty 5 Years
Eaton 5PX EBM 48V RT2U G2 Battery enclosure
Eaton Environmental Monitoring Probe Gen 2 -
environment monitoring device
Eaton Tripp Lite Series Extended Warranty 4.00 EA $414.54 0.00 $1,658.16 Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$5,891.44
$69,436.60
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$63,545.16
$0.00
Config 5P1500RC
Config 5P750RC
Config 5PX1000RTNG2
SALES QUOTE
Sales Quote No: 40425
Account No:
Date: 8/23/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Federal Express 30 Days 9/22/24
NCPA 01-169
Item No Description Quantity UM Price Disc Amount
JL677A#ABA HPE Aruba 6100 24G Class4 PoE 4SFP+ 25.00 Each $2,130.04 0.00 $53,251.00 HV1P2E HPE Foundation Care Next Business Day Exchange Service 25.00 EA $804.58 0.00 $20,114.50 Q9Y70AAE HPE Aruba Central Foundation Subscription license (5 years) - 1 switch (12 ports) - hosted
25.00 EA $548.40 0.00 $13,710.00
R9Y04A#ABA HPE Aruba Networking CX 6100 48G Class4 PoE 4SFP+ 740W Switch
8.00 EA $5,053.63 0.00 $40,429.04
H83D1E HPE Foundation Care Next Business Day Exchange Service 8.00 EA $1,912.96 0.00 $15,303.68 Q9Y70AAE HPE Aruba Central Foundation Subscription license (5 years) - 1 switch (12 ports) - hosted
8.00 EA $548.40 0.00 $4,387.20
J9150D SFP+ transceiver module - 10 GigE - 10GBase-SR - SFP+ / LC multi-mode - up to 984 ft
38.00 EA $771.70 0.00 $29,324.60
J9151E HPE Aruba SFP+ transceiver module 10GigE 10GBase-LR -SFP+/LC single mode up to 6.2 miles
22.00 Each $2,163.91 0.00 $47,606.02
J9281D HPE Aruba Direct Attach Copper Cable- 10GBase direct attach cable
2.00 Each $146.02 0.00 $292.04
Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$17,944.78
$242,362.86
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$224,418.08
$0.00
SALES QUOTE
Sales Quote No: 40418
Account No:
Date: 8/19/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Sloan Varing Federal Express 30 Days 9/18/24
Quote #399710
NCPA #01-169
Item No Description Quantity UM Price Disc Amount
FC-10-F6H1E-928-0
2-36
Fortinet Advanced Threat Protection (3 Year) 2.00 License $20,239.25 0.00 $40,478.50 Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$0.00
$40,478.50
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$40,478.50
$0.00
SALES QUOTE
Sales Quote No: 40416
Account No:
Date: 8/19/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Sloan Varing Federal Express 30 Days 9/18/24
NCPA 01-169
Quote #399608
Item No Description Quantity UM Price Disc Amount
JZ399AAE HPE Aruba ClearPass Cx000V VM-Base Appliance License ESD 2.00 Each $2,608.77 0.00 $5,217.54 H9XK9E HPE Foundation Care Software Support 24x7 1.00 License $9,609.88 0.00 $9,609.88 JZ402AAE HPE Aruba ClearPass New Licensing Access 1.00 EA $13,696.04 0.00 $13,696.04 H9XH9E HPE Foundation Care Software Support 24x7 1.00 EA $6,786.50 0.00 $6,786.50 H9WX9E HPE Foundation Care Software Support 24x7 Tech support for Clear Pass Cx000V VMBased Appliance 5yrs
2.00 Each $1,300.46 0.00 $2,600.92
JZ438AAE HPE Aruba Clearpass New Licensing Onboard 1.00 License $19,402.76 0.00 $19,402.76 Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$0.00
$57,313.64
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$57,313.64
$0.00
SALES QUOTE
Sales Quote No: 40417
Account No:
Date: 8/19/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Sloan Varing Federal Express 30 Days 9/18/24
Quote #399840
NCPA #01-169
Item No Description Quantity UM Price Disc Amount
210-BBOO Dell PV ME5024 STORAGE ARRAY 1.00 EA $92,072.66 0.00 $92,072.66 210-BFVW Dell PE R7615,RED BLUFF PE 1.00 Unit $26,244.98 0.00 $26,244.98 210-AQIG Dell PV ME412,ME4,SOUTHWICK PV 1.00 Each $19,637.20 0.00 $19,637.20 210-BDZY Dell Poweredge R760 Server 1.00 EA $40,749.65 0.00 $40,749.65 Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$18,763.97
$197,468.46
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$178,704.49
$0.00
SALES QUOTE
Sales Quote No: 40419
Account No:
Date: 8/19/24
CO10
City of Santa Fe Springs
11710 Telegraph Road
Santa Fe Springs, CA 90670
City of Santa Fe Springs Ship To:
11710 Telegraph Road
Santa Fe Springs, CA 90670
Bill To:
Sales Person P.O. Number Ship Method Payment Terms Quote Expires On Notes
Sloan Varing Federal Express 30 Days 9/18/24
Quote #399742
NCPA #01-169
Item No Description Quantity UM Price Disc Amount
P-DPPVUL-0I-SU5YP
-00
Veeam Data Platform Premium Edition Universal License (5 Year)
3.00 License $9,084.60 0.00 $27,253.80
P-VBO365-0U-SU5Y
P-00
Veeam Backup for Microsoft Office 365 (5 Year) 506.00 License $95.26 0.00 $48,201.56 Discount
Sales Tax
Freight
Sales Order Total
Subtotal
$0.00
$75,455.36
$0.00
A late charge of 1.5% per month with a minimum charge of $5.00 will be assessed on all past due invoices.
For any billing questions please e-mail [email protected] Thank you for your business!
$75,455.36
$0.00
EXHIBIT B
MANAGED IT SERVICES SOW
CITY OF SANTA FE SPRINGS
2024 IBE 0
Managed Information
Technology Services
For
All information enclosed within this document is confidential and may not be disseminated to any party other than the addressee without the express, written consent of IBE Digital
CITY OF SANTA FE SPRINGS
2024 IBE 1
Table of Contents
1 INTRODUCTION ....................................................................................................... 2 2 SCOPE OF SERVICES............................................................................................. 2 SERVER MANAGEMENT........................................................................................................................ 2 NETWORK DEVICE MANAGEMENT .................................................................................................... 8 MANAGED ENDPOINT DETECTION & RESPONSE .........................................................................13 MANAGED VULNERABILITY SCAN....................................................................................................20 SIEM – SECURITY INFORMATION & EVENT MANAGEMENT........................................................24 STORAGE MANAGEMENT...................................................................................................................28 EMAIL PROTECTION...........................................................................................................................31 CISCO UMBRELLA...............................................................................................................................33 PATCHING FOR WORKSTATIONS......................................................................................................35 THIRD-PARTY PATCHING FOR WORKSTATIONS............................................................................38 UNIFIED THREAT MANAGEMENT.....................................................................................................40 3 TRANSITION PROCESS ........................................................................................ 45 4 SERVICES NOT INCLUDED .................................................................................. 46 5 SYSTEM REQUIREMENTS.................................................................................... 46 6 CLIENT REQUIREMENTS...................................................................................... 47 7 SERVICE LEVEL OBJECTIVES............................................................................. 47 8 SUPPORT RESPONSE PROCESS........................................................................ 48 9 SCHEDULE OF SERVICES.................................................................................... 48 10 TERMS AND CONDITIONS OF SERVICE............................................................. 49 SERVICE DEFINITIONS........................................................................................................ 53
CITY OF SANTA FE SPRINGS
2024 IBE 2
1 Introduction
IBE Digital aims to maximize the City of Lynwood’s return on its technology investments by leveraging IBE’s expertise and resources to proactively maintain, secure, and manage Lynwood’s systems. IBE will deliver proactive and preventive network and server management, troubleshooting and security, backed by documentation and planning.
2 Scope of Services
Server Management
IBE’s Server Management Services provide proactive and preventative monitoring and management of a client’s server environment. IBE leverages expertise in Windows and Linux OS, as well as advanced tools and methodologies to manage clients’ server environments.
Service Functionality
The Server Management service maintains and monitors the overall health, security, and performance of customer’s servers. Monitoring is performed in combination with agents installed on each server and a virtual gateway appliance installed locally in the environment. These agents and gateways are monitoring the health and performance of the servers with various methods including but not limited to WMI, SNMP, and Event Log monitoring.
Server patch management leverages an automated platform leverages API calls to fetch missing patches and deploy those patches to servers based on a customer defined schedule. See Appendix B for more details on this API patching functionality.
Customer Qualifications
IBE’s Server Management service is applicable when the following client conditions are met:
• Must have physical or virtual servers
• Must have current vendor warranty/maintenance agreements • Operating Systems, applications, and databases must not be End of Life/End of Support and have valid licensing
Customer Responsibilities
The client is responsible for:
• Providing two monthly server maintenance windows, defined during service onboarding • Maintaining hardware and software warranties/licenses • Onsite verification of power to equipment
• Providing IBE access to all managed infrastructure
Customer Entitlements
1. Server Monitoring
CITY OF SANTA FE SPRINGS
2024 IBE 3
2. Alert Response
3. Alert Remediation
4. Vendor Configuration
5. Patch Testing
6. Firmware/Driver Updates
7. OS Security Patching
8. Third-Party patching
9. Reporting
Entitlement Breakdowns:
Server Monitoring
IBE’s Server Management service maintains and monitors the overall health, security, and performance of client’s servers. Monitoring is performed in combination with agents installed on each server and a virtual gateway appliance installed locally in the environment. These agents and gateways are monitoring the health and performance of the servers with various methods including but not limited to WMI, SNMP, and Event Log monitoring.
• In Scope:
o Server availability
o Server health
o Server hardware
o Windows event logs
o Windows services status
• Out of Scope:
o Customization of monitoring servicing templates
o End of Life/End of Support Applications and Operating Systems • Service Level:
o Agent and gateways provide monitoring in real time
o Alerts are generated on a frequency dependent on the monitor applied, ranging from 1 to 30 minutes
Alert Response
• In Scope:
o 24x7 triage of alerts generated though monitoring
§ Alert correlation and validation
§ Confirmation of connectivity including contacting site to confirm power and cabling o Alert policies and thresholds administration
o Communication (e-mail notification via ticketing system) with customer-internal primary point of contact
• Out of Scope:
o Customer-initiated changes
§ May be billed at standard hourly rates
o Root Cause Analysis
CITY OF SANTA FE SPRINGS
2024 IBE 4
• Service Level: See Appendix A for service level details Alert Remediation
• In Scope:
o Remote remediation of alerts generated via monitoring, including but not limited to:
§ Customer coordination
§ Reboot devices
§ Restart services
§ Check error logs
§ Clear cache
§ Disk cleanup
o Ongoing communication with customer-internal primary point of contact regarding remediation status
§ Remediation summary upon closure of ticket
• Out of Scope:
o Customer-initiated changes
§ May be billed at standard hourly rates
o Root Cause Analysis
o Onsite escalation for remediation
o Server or file level restores
§ See IBE Backup for Servers service, which offers this entitlement o Add/Moves/Changes of devices
o Configuration adjustments
o Applying SSL Certificates
§ See IBE Synthetic Management service, which offers this entitlement • Service Level:
o See Appendix A for service level details
Appendix A – Service Levels
Prioritization
Incidents and service requests are prioritized as follows Priority Impact
Critical Widespread, multiple sites/users impacted, or business critical application down
High Multiple sites/users, or business critical application degraded
Medium Single site/user, alternative or workaround available and acceptable to customer
Low Service or Change request, depending on customer action Notification
IBE will notify customers via email of alerts and incidents as follows Priority Impact
Critical 90% responded to within 15 minutes
CITY OF SANTA FE SPRINGS
2024 IBE 5
High 90% responded to within 2 hours
Medium 90% responded to within 6 hours
Low 90% responded to within 6 hours
Vendor Coordination
IBE will contact various hardware vendors for support in the event of a managed server hardware failure. An incident will be created with the vendor to identify the problem and possibly coordinate the replacement of the server or the faulty part where applicable.
• In Scope:
o Coordination with supported server manufacturer as needed o Coordination with supported OS vendor as needed
• Out of Scope:
o ISP coordination
o Application level vendor engagement
o Onsite escalation for remediation
o Non-supported devices
o End of Life/End of Support devices
o Reporting
• Service Level:
o Best effort
o Hardware replacement Service level maybe dependent on Customers Vendor support agreement
Patching
• In Scope:
o Server OS versions specified in Appendix C and Appendix D o Critical updates
§ Windows Server OS updates defined as critical by Microsoft o Security updates
§ Windows Server OS updates defined as security by Microsoft o Patches are tested by IBE using IT best practices prior to installation o During testing, patches are rated as whitelisted or blacklisted § Whitelisted patches will be installed by default for all customers during the preapproved weekly maintenance window § Blacklisted patches will not be installed
o Linux patches are also tested, but require customer approval prior to installation • Out of Scope:
o Non-security Patches
o End of Life/End of support Applications and Operating Systems • Service Level:
o Patches are tested monthly as they are released
Firmware/Driver Updates
• In Scope:
o BIOS/Firmware
CITY OF SANTA FE SPRINGS
2024 IBE 6
§ Critical & security updates
o Drivers
§ Critical & security updates
• Out of Scope:
o Scheduled updates
o Non-security patches/updates
§ Feature updates
o Updates on demand
o Onsite escalations or remediation
o End of Life/End of support Operating Systems
• Service Level:
o Upon request from customer with 3 business days notification OS Security Patching
IBE provides server patch management services for supported Operating Systems to maintain a client’s server environment and proactively combat security issues. Patches are tested and installed via an automated platform, deploying software patches and updates to client supported devices based on each client’s predefined scheduled Management
• In Scope:
o OS Security Patching
§ Critical & security updates
§ See Appendix C for Windows Operating System requirements § See Appendix D for Linux Operating System requirements o Zero-day patching as needed
o Post-patch validation
§ Assurance that essential automatic services are running, and start them after reboot if needed
§ Verification that critical errors within the System/Application logs are either remediated or escalated as appropriate
o Windows patch-failure remediation
§ Incident remediation when a patch fails to install on customer supported devices § The failed patches will attempt to be remediated and scheduled for re-installation during the next available maintenance schedule
§ If the same patch fails to install a second time, an IBE Subject Matter Expert (SME) will be assigned to remediate the issue
• Out of Scope:
o Non-security patches
o End of Life/End of support Operating Systems
o Unlicensed Operating Systems
o Linux patch-failure remediation
§ For commercial Linux Operating systems, such as Red Hat Linux, patching issues will be escalated to the vendor for further troubleshooting/remediation § For non-commercial Linux Operating Systems, IBE will escalate among the various teams for further troubleshooting/remediation
CITY OF SANTA FE SPRINGS
2024 IBE 7
• Service Level:
o Patching is applied weekly, per schedule defined during service onboarding o See Appendix A for additional service level details
Third-party Patching
• In Scope:
o Third-party patching for supported applications
§ CCleaner
§ Adobe Flash Player
§ WinRAR 32-bit
§ Google Chrome
§ Mozilla Firefox 32-bit
§ WinRAR 64-bit
§ Java 8 32 bit
§ Java 8 64 bit
§ FileZilla
§ WinZip
§ WinSCP
§ Wireshark 64 bit
§ Wireshark 32 bit
§ Adobe Acrobat Reader
§ Mozilla Firefox 64-bit
o Zero-day patching as needed
• Out of Scope:
o Customized patch schedules
o Unsupported applications
o End of Life/End of Support applications
o Unlicensed applications
• Service Level:
o Patching is applied weekly, per schedule defined during service onboarding o See Appendix A for additional service level details
Reporting
IBE Server Management Services provide clients with a continual view of their Server performance and availability
• In Scope:
o Scheduled Reports provided by the IBE Team upon request § Executive Summary
§ Inventory Report
§ Patch Activity
o Zero-day patching as needed
• Out of Scope:
o Customized customer-facing reports
o Asset tracking and asset management
• Service Level:
CITY OF SANTA FE SPRINGS
2024 IBE 8
o Best effort
Network Device Management
IBE Network Device Management service proactively monitors and alerts on a customer’s network infrastructure. This service maintains and monitors the overall health, status, and performance of customer network devices.
Network Device Management leverages an IT Operations Management (ITOM) gateway, and is managed by the IBE Network Operations Center (NOC). This service uses industry standard network protocols (ICMP and SNMP) for monitoring and alerting on events that happen within the customer environment. Based on priorities and urgency, the NOC takes necessary action to minimize network outages and maintain business continuity.
Customer Responsibilities:
The customer is responsible for:
• Providing two monthly network device maintenance windows, defined during service onboarding • Maintaining hardware warranties/licenses
• Onsite verification of power to equipment
• Providing IBE access to all managed infrastructure
• Labeling all managed infrastructure to aid with identification by onsite resources • Letters of authorization for purposes of vendor coordination Support Availability
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Network Device Management support request incidents
§ Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Network Operations Center (AC NOC) and Engineering Services teams
• NOC Support Hours:
o The IBE NOC is available 24 hours a day, 7 days a week, to work escalated Network Device Management support incidents to resolution.
Customer Entitlements:
1. Alert Monitoring
2. Device Monitoring
3. Alert Response
4. Alert Remediation
5. Vendor Coordination
6. Device Configuration Updates
7. Device Configuration Backups
8. Firmware Updates
CITY OF SANTA FE SPRINGS
2024 IBE 9
Entitlement Breakdowns:
Availability Monitoring
• In Scope:
o Service variations
§ Advanced
§ Basic
§ Ping Only
o Device availability
§ Up/down Monitoring
• Out of Scope:
o Realtime availability monitoring
o Customized availability monitoring
o Onsite escalation for remediation
o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
• Service Level:
o 24x7 availability monitoring
o Network devices monitored every minute
o Alerts are generated upon detection of packet loss exceeding 75% Device Monitoring
• In Scope:
o Service variations
§ Advanced
§ Basic
o Device health
o Device hardware
o Interface state change
§ Limited to Interfaces of interest identified during onboarding • Out of Scope:
o Service variations
§ Ping-Only
o Realtime device monitoring
o Customized device monitoring
o Onsite escalation for remediation
o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
CITY OF SANTA FE SPRINGS
2024 IBE 10
• Service Level:
o 24x7 device monitoring
o Network devices monitored every 5 to 15 minutes depending on the monitor profile o Alerts are generated on a frequency dependent on the monitor applied, ranging from 1 to 15 minutes
Alert Response:
• In Scope:
o Service variations
§ Advanced
§ Basic
§ Ping Only
o 24x7 triage of alerts generated though monitoring
§ Alert correlation and validation
§ Confirmation of connectivity including contacting site to confirm power and cabling o Alert policies and thresholds administration
o Communication (e-mail notification via ticketing system) with customer-internal primary point of contact
• Out of Scope:
o Customer-initiated changes
§ May be billed at standard hourly rates
o Onsite escalation for remediation
o Escalation to advanced engineering for remote remediation o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
o Add/Moves/Changes of devices
• Service Level:
o See Appendix A2 for service level details
§ Ping-Only alerts are triaged as medium priority
Alert Remediation
• In Scope:
o Service variations
§ Advanced
§ Basic
o Remote remediation of triages alerts
§ Customer coordination
§ Reboot devices, check error logs, bounce interfaces, etc. o Ongoing communication with customer-internal primary point of contact regarding remediation status
• Out of Scope:
o Service variations
CITY OF SANTA FE SPRINGS
2024 IBE 11
§ Ping-Only
o Customer-initiated changes
§ May be billed at standard hourly rates
o Onsite escalation for remediation
o Escalation to advanced engineering for remote remediation o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
o Add/Moves/Changes of devices
• Service Level
o See Appendix A2 for service level details
Vendor Coordination
• In Scope:
o Service variations
§ Advanced
§ Basic
o Coordination with supported network device manufacturer as needed o Telco/ISP vendor coordination
§ Confirming outages
§ Logging ISP tickets
§ Basic connectivity troubleshooting
• Out of Scope:
o Service variations
§ Ping-Only
o Onsite escalation for remediation
o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
• Service Level:
o Best Effort
o Hardware replacement Service level maybe dependent on Customers Vendor support agreement
Device Configuration Updates
• In Scope:
o Service variations
§ Advanced
§ Basic
o Network devices that support remote access from a Command Line Interface (CLI) • Out of Scope:
o Service variations
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§ Ping-Only
o Network devices that do not support access via CLI
o Onsite escalation for remediation
o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
• Service Level
o Device configuration backups conducted weekly by default, or customized upon request o Backups are stored for 90 Days
Firmware Updates
• In Scope:
o Service variations
§ Advanced
§ Basic
o Firmware
§ Critical & security updates
• Out of Scope:
o Service variations
§ Ping-Only
o Non-security firmware updates
§ Feature updates
o Updates on demand
o Onsite escalations or remediation
o Non-supported devices
o End of Life/End of Support devices
o 3rd party applications
o Reporting
• Service Level
o Upon request from customer with 3 business days notification Appendix A2 – Service Levels
Prioritization
Incidents and service requests are prioritized as follows Priority Impact
Critical Widespread, multiple sites/users impacted, or business critical application down
High Multiple sites/users, or business critical application degraded
Medium Single site/user, alternative or workaround available and acceptable to customer
Low Service or Change request, depending on customer action
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Notification
IBE will notify customers via email of alerts and incidents as follows Priority Impact
Critical 90% responded to within 15 minutes
High 90% responded to within 2 hours
Medium 90% responded to within 6 hours
Low 90% responded to within 6 hours
* Must have valid maintenance/support agreement with vendor for network devices Managed Endpoint Detection & Response
Managed Endpoint Detection & Response (MEDR) service is designed to protect supported endpoints (workstations, laptops, and servers) against modern attacks and exploitation. This is achieved through the implementation, management, and monitoring of next-generation endpoint protection powered by SentinelOne. This fully managed IBE service provides proactive threat hunting/detection with active response, triage, and mitigation.
The IBE MEDR service is a cloud-hosted solution that consumes and monitors telemetry from client systems with the EDR endpoint agent installed. The solution also enforces policy to prevent and remediate detected threat activity. This 100% remote service functions 24x7 and is backed by trained IBE team members who ensure protection and response to MEDR threat alerts.
Customer Responsibilities
The client is responsible for providing:
• Internet access for any endpoint to be managed and protected by the MEDR service o See Appendix D3 for network and other agent system considerations • A customer-internal primary point of contact for escalation, coordination, and communication • Assurance that all endpoints protected by the MEDR service have general IT support coverage, including management of security updates
o Coverage and management can be delivered either:
§ Internally
§ By IBE
§ By another Managed Service Provider
• Oversight of MEDR deployment coverage gaps to identify unprotected endpoints o Includes the follow-through of submitting service requests to IBE to have the EDR agent installed where needed
• Assurance that all devices to be protected by the MEDR service are authorized to have the service installed
• Assurance that the installation material will be kept confidential to prevent installation on unauthorized devices
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• Notification to IBE regarding lost/stolen devices protected by MEDR within two business days Support Availability
• Incident and Request
o The IBE MEDR service is monitored 24 hours a day, 7 days a week to identify, review and respond to security incidents. Depending on the nature of the security incident, IBE may escalate to the customer, using the method of contact agreed upon at service onboarding. o IBE is available 24 hours a day, 7 days a week to respond to customer requests and incidents impacted by the MEDR service. Customer requests are classified as either incidents or service requests and addressed according to priority. Service requests and low-priority incidents are addressed during the MEDR standard support hours. High or Critical incidents are escalated to the appropriate MEDR support resource and addressed within the timeframes specified in the IBE MEDR Service Level Objectives.
• Standard Support Hours
o The IBE MEDR support team is available Monday thru Friday 8 AM to 8 PM Eastern Time, excluding public holidays observed by IBE
List of Entitlements
Client with MEDR will receive the following, per entitled endpoint:
1. EDR Technology Platform
2. Advanced Endpoint Protection
3. Threat Detection
4. Threat Response
5. MEDR Customer Support
6. MEDR Reporting
Entitlement Breakdowns:
EDR Technology Platform
• In Scope:
o Desktops, laptops, workstations, and servers running a supported Operating System o MEDR license bundle
§ SentinelOne Singularity Complete
§ SentinelOne Vigilance Respond MDR
§ SentinelOne Remote Script Orchestration
• SentinelOne Data Retention, with purchase of the IBE MEDR Extended Retention add-on
• Cloud Funnel™ by SentinelOne, with purchase of the IBE MEDR Data Lake Streaming add-on
o License management
§ Add or remove licenses
o EDR endpoint agent
§ Operating System specific agents
• See Appendix E3 for Windows requirements
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• See Appendix F3 for macOS requirements
• See Appendix G3 for Linux requirements
o Agent management
§ Agent installation
• Initial deployment via onboarding project
§ Ongoing agent installs via customer support request
§ Agent removal
• Via customer support request
§ Automatic agent updates
o Customer read-only access to IBE SentinelOne Portal
§ Documentation to cover basic portal access use
§ SSO setup (optional, not required)
• If not setup, limited to 5 named customer accounts
o SentinelOne Portal MFA required for all logins
• Out of Scope:
o Mobile devices, IoT devices, firewalls, switches, and access points o Any SentinelOne license not listed as in-scope, including but not limited to:
§ Singularity Ranger
§ Singularity Cloud
o SentinelOne Singularity configuration and management of:
§ USB/Bluetooth device control
§ OS firewall control
o License Management outside of the MEDR License Bundle o Systems that do not meet the requirements listed in Appendixes D3/E3/F3/G3 o Onsite EDR agent installation
o EDR agent installation, after initial onboarding project, without customer support request o Customer API access and support
o Customer SentinelOne Portal access other than read-only o Support of SSO beyond SentinelOne configuration
o SentinelOne Ransomware Warranty
• Service Level:
o The EDR Technology Platform is cloud-hosted by SentinelOne § SentinelOne will maintain at least 99.5% Solutions availability over any calendar month o See the Service Level Commitment section of SentinelOne Terms of Service for more details Advanced Endpoint Protection
• In Scope:
o Threat prevention
§ Next-Gen Anti-Virus/Anti-Malware Protection
§ Static and zero-day Behavioral AI attack protection
• File-based attacks
• Fileless attacks
• Ransomware attacks
o Threat containment
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§ Automatic threat response
§ Malicious process termination
§ Malicious file clean-up
§ Endpoint isolation/network quarantine
o Real-time communication with customer-internal primary point of contact regarding detected threat containment
o IBE MEDR support team security incident review & resolution § Manual review of all security incidents
§ Additional threat investigation
§ Escalation and response coordination
• Out of Scope:
o Endpoints without the EDR agent installed
o SentinelOne Windows Legacy Agent
o Protection of anything other than:
§ Operating systems on the protected endpoint
§ Local file systems on the protected endpoint
§ Processes executed on the protected endpoint
• Service Level:
o The EDR Technology Platform provides Advanced Endpoint Protection 24 hours a day, 7 days a week
o The IBE MEDR support team prioritizes security incidents based on severity and impact § See Appendix A3 for MEDR Service Level Priority Matrix Threat Detection
• In Scope:
o Proactive 24x7 threat hunting
§ Ongoing review of monitored EDR scans
§ Detection of advanced threat actors
• Detect threat persistence and lateral movement
• Reveal threat actors prior to their intended impact
§ Behavioral analytics
§ Insider Threat detection
§ Correlation across multiple events and systems
§ Correlation of threat intelligence across all MEDR customers o EDR platform refinement
§ Proactive tuning of attack detection rule sets
§ Reactive automated remediation development
o Real-time communication with customer-internal primary point of contact regarding detected threats
o Threat hunting data storage
§ 30 days retention default
• Up to 365 days, with purchase of the IBE MEDR Extended Retention add-on • Customer-local copy, with purchase of the IBE MEDR Data Lake Streaming addon
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• Out of Scope:
o Threat hunting outside of EDR endpoint agent
o Detection outside of the monitored EDR scans
§ Threat hunting data limited by necessary performance exceptions, see Appendix H3 o EDR endpoint agent events older than the threat hunting data storage retention limit • Service Level:
o The EDR Technology Platform provides Threat Detection 24 hours a day, 7 days a week o The IBE MEDR support team provides EDR platform refinement daily, within MEDR Standard Support Hours
Threat Response
• In Scope:
o Post-infection incident management
§ Manual review of related security incidents
§ Additional threat investigation, including threat outbreak response at-scale § Escalation and response coordination with relevant IT support teams o Rollback
§ Ability to reverse specific changes on a Windows endpoint caused by malware or ransomware
§ Only available in Windows environments with Volume Shadow Copy Service enabled § See Appendix H3 for Rollback Exceptions and Limitations o Ongoing communication with customer-internal primary point of contact regarding security incident response status
• Out of Scope:
o Data recovery due to malicious events
o Rebuilding or reimaging compromised endpoints or services o Security incident response actives outside of systems with the EDR agent installed, including but not limited to
§ Active Directory systems
§ Database systems
§ Network file share systems
o Rollback on macOS or Linux endpoints
o Rollback in Windows environments with Volume Shadow Copy Service disabled o Configuration and maintenance of the Volume Shadow Copy Service • Service Level:
o The IBE MEDR support team prioritizes security incidents based on severity and impact § See Appendix A3 for MEDR Service Level Priority Matrix o Response timeframe targets are set for MEDR security incidents based on action and priority o See Appendix B3 for MEDR Service Level Objectives
MEDR Customer Support
• In Scope:
o 24x7 triage of customer MEDR service requests, incidents, or questions
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§ Security Incidents, including looking into suspicious activity § EDR agent install/removal
§ EDR license add/remove licenses
§ IBE SentinelOne Portal login add/delete
§ MEDR Report contents
o Troubleshooting of MEDR issues
§ MEDR related connectivity and/or performance issues
§ IBE SentinelOne Portal login issues
• Out of Scope:
o Support of endpoints without the EDR agent installed
o Support for anything other than the current version of the SentinelOne Agent, and the immediately preceding version
o Troubleshooting of EDR agent install issues beyond the SentinelOne installer o Onsite support
o MFA support for customer-provided MFA service
• Service Level:
o IBE prioritizes support incidents based on severity and impact o Response timeframe targets are set for support incidents based on action and priority § See IBE Remote Support Center Incident Service Levels MEDR Reporting
• In Scope:
o SentinelOne Dashboard
§ Reports available on-demand via the IBE SentinelOne Portal, to customer accounts setup in Entitlement #1
§ Incident Status – Threats, last 3 months
§ Unresolved – Threats, last 3 months
§ EDR Installed Endpoint List
§ Coverage Gaps by Operating System
o SentinelOne Insights
§ Reports delivered via email, sent from the IBE SentinelOne Portal, to customer accounts setup in Entitlement #1
§ Executive Insights, emailed monthly
• Key findings
• Threat trends
• Most at risk
• Deployment summary
§ Threat insights, emailed monthly
• Threat status
• Incident status
• Confidence level
• Top indicators
§ New Devices Discovered, emailed weekly
o Case History
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§ Available on-demand via the Konica Minolta MyKMBS Customer Portal, to customer accounts configured as IT Managers
§ Browse or search IBE support case history, including MEDR alert cases and MEDR customer request cases
• Out of Scope:
o Any action based on the reports without customer request, including follow-up on detected coverage gaps (new devices discovered)
• Service Level:
o SentinelOne Dashboard MEDR reports are available 24/7 via the IBE SentinelOne Portal o Case History reports are available 24/7 via the Konica Minolta MyKMBS Customer Portal Appendix A3 – MEDR Service Level Priority Matrix
The IBE MEDR support team prioritizes security incidents based on severity and impact. The scope of the impact will be determined based on linked detections across multiple endpoints, or a single detection that may affect multiple or all endpoints on the network.
Priority Matrix Scope of Impact
All Endpoints Multiple Endpoints Individual
Endpoint
Severity
Active Malicious Threat P1 P2 P2
Unconfirmed Threat
Investigation
P2 P2 P3
Mitigated Malicious
Threat Review
P3 P4 P4
Appendix B2 - MEDR Service Level Objectives
Response timeframe objectives for MEDR security incidents are based on action and priority from initial detection
Response Matrix Scope of Impact
P1 P2 P3 P4
Action
Customer
Notification
Immediate Immediate Immediate Immediate
Incident Triage 30 Minutes 1 Hours 2 Hours 2 Hours
Customer
Updates
Hourly Hourly Daily Daily
Incident
Mitigated
4 Hours 12 Hours 16 Hours 2 Days
Incident
Resolved
(or Reassigned)
12 Hours 1 Day 2 Days 4 Days
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Appendix C2 – Definition of Service Level Terms
Response timeframe objectives for MEDR security incidents are based on action and priority from initial detection
Term Definition
P1 Critical priority
P2 High priority
P3 Medium priority
P4 Low priority
Endpoint A system with the EDR endpoint agent installed and tracked in the IBE SentinelOne Portal
Active Malicious
Threat
A security threat detected by EDR endpoint agent engines or events marked as a confirmed threat by the MEDR support team analysts.
Unconfirmed Threat
Investigation
Events determined by the MEDR support team to be indications of suspicious activity which warrant further investigation to eliminate security risks.
Mitigated Malicious
Threat Review
Confirmation that detected security threats have been mitigated by the EDR Technology Platform, and that no additional steps are needed to either fully mitigate or resolve.
Customer
Notification
Initial email communication to the customer to notify of a new security incident detection.
Incident Triage Initial determination by the MEDR support team to determine the appropriate severity, impact and priority for a newly detected security incident.
Customer Updates Communication to the customer to update status on unresolved security incidents.
Incident Mitigated Status indicates that the immediate risk from threat has been addressed to prevent further malicious action. Examples include terminating a malicious process, quarantining of threat artifacts (files quarantined or deleted), or affected device isolation (network quarantine).
Incident Resolved The final disposition of a security incident after all appropriate follow-up actions by the MEDR support team have been concluded, and no further follow up is needed by any other team.
Incident Reassigned The final disposition of a security incident after all appropriate follow-up actions by the MEDR support team have been concluded, and follow up is needed by another team.
Managed Vulnerability Scan
IBE Managed Vulnerability Scan (MVS) service is designed to help customers manage risk by identifying weaknesses in vulnerable systems. This is achieved by proactively scanning customer assets, to identify
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software versions and configurations that can be exploited by a malicious actor, resulting in a security compromise. IBE leverages MVS scans to deliver a managed service that identifies, prioritizes and confirms risk mitigation.
The IBE MVS service is a Cloud-hosted solution utilizing Aegify. Customer assets are scanned either locally by installing an Aegify remote scanner agent on the endpoint, over the local network with one or more Aegify network scanners or scanned over the Internet using AWS hosted Aegify Cloud scanner. Scan results are reported to the Aegify cloud-hosted platform. Scans are performed on a regularly scheduled basis and are designed to be non-intrusive to avoid interruptions. This service reports on current vulnerability state, recommends prioritization based on the criticality of the individual vulnerabilities, and is managed 100% remotely by the IBE MVS team.
Customer Responsibilities
The customer is responsible for:
• Logging into the portal and checking scan results regularly • Review scan results and deciding which action need to be taken:
o Request IBE to remediate the vulnerability
o Remediate the vulnerability yourself
o Decide to accept the risk of the vulnerability
• Providing IBE details needed to perform this service, as well as installation of some components of the MVS
• Complete list of responsibilities can be found in Appendix A4 Support Availability
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE MVS team
o Standard Support Hours apply for escalations to the IBE MVS team • Standard Support Hours:
o Monday thru Friday 9am to 6pm Eastern time, excluding public holidays observed by IBE § IBE MVS service incidents, escalated or assigned to the MVS team, will be worked to resolution during these Standard Support hours
Customer Entitlements:
Customers sold IBE MVS service will receive the following:
1. Vulnerability Scan Platform
2. Vulnerability Identification Scans
3. Vulnerability Scan Customer Support
4. Vulnerability Scan Reports
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Entitlement Breakdowns
Vulnerability Scan Platform:
• In Scope:
o Vulnerability Scan Service licensing
§ Aegify licensing, per-asset to be scanned
o Customer access to Aegify web portal
o Scanning infrastructure
§ Initial deployment via onboarding project
§ Scanned assets include desktops, laptops, servers, storage devices, network devices, phones, tablets, virtual machines, cloud instances and containers o Vulnerable database plugin updates
§ Ensure scans can detect latest identified vulnerabilities • Out of Scope:
o On-site onboarding of service
o Aegify agent scanning of assets not supported for Remote scanner agent installation – see Appendix E4
o Deployment of Aegify Remote scanner if IBE does not maintain access to customer environment
• Service Level:
o The MVS technology platform is cloud-hosted by Aegify § Aegify will provide 99.95% System Availability for the Service during each calendar month
o See Aegify Service Level Agreement for Hosted Services for more details Vulnerability Identification Scans:
• In Scope:
o Scanning of internal/private assets
o Scanning of public-facing internet assets via Aegify Cloud scanner o Scheduled vulnerability scans
§ Scheduled bi-weekly or monthly, based on customer defined timeframe and schedule § Identifies vulnerabilities
§ Authenticated for internal assets to get the most accurate results o On-demand vulnerability scans
§ Based on customer request
§ Identifies newly disclosed vulnerabilities
o On-demand discovery scans
§ Performed on-demand, if requested by customer
§ Identifies live assets to scan for vulnerabilities
§ Limited to subnets listed by customer
o Automatic vulnerability definition updates
• Out of Scope:
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o Remediation of identified vulnerabilities
o IBE creation of asset inventory list
• Service Level:
o Discovery and vulnerability scans delivered on schedule listed under “In Scope” above o For frequency of vulnerability updates, see Appendix F4 Vulnerability Scan Customer Support:
• In Scope:
o Remote triage of customer MVS requests, incidents, or questions o Remote troubleshooting
§ Scanner issues
§ Plugin update issues
§ Portal login issues
§ Scan performance issues
• Out of Scope:
o Remediation of identified vulnerabilities
o On-site support
o Support of non-MVS issues
• Service Level:
o IBE prioritizes support incidents based on severity and impact Response time targets are set for support incidents based on action and priority Vulnerability Scan Reports:
• In Scope:
o Customer notification
§ Customers are notified via email when the scheduled vulnerability scan is performed o Report generation
§ Customers receive notification via email upon scan completion with a link to download the vulnerability report
o Provide guidance on identified vulnerabilities, if requested by customer • Out of Scope:
o Custom reporting
§ Report customization is limited to modification of existing parameters in the set of available reports from Aegify portal (e.g., adjusting the day or time for a report to run) • Service Level:
o MVS reports and Aegify portal walk through are reviewed with customer during the initial customer review meeting, after the on-boarding
o Reports for requested on-demand scans will be available upon the scan completion with a link to download the report and the customer will receive notification via email o Historical scan reports are available on-demand (up to 5 years), via customer request
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SIEM – Security Information & Event Management
The IBE Security Information & Event Management (SIEM) service is designed to detect security threats and provide enriched visibility, in near real time as well as historical, from a centralized log management platform.
This is achieved through the implementation, management, and analysis of customer data points, powered by Google Chronicle. The IBE SIEM service provides proactive threat hunting, log correlation, historical data lookup, and real time threat detection and investigation capabilities.
The IBE SIEM service is a cloud-native solution utilizing Google Chronicle. Logs are forwarded from customer devices and services to IBE SIEM platform for ingestion, analysis, and threat detection in near real time. This is accomplished through one of the following methods:
• Configuration of a Windows Log Collection host to collect windows event logs • Configuration of network devices to send Syslogs events • Configuration of cloud applications to send available logs via API All logs collected from local network devices are sent to a local forwarder device, which uses an established, encrypted connection to forward logs to the SIEM platform. Logs are then correlated to detect threats, and those threats are analyzed by a trained & skilled analyst team who conducts additional contextual investigation and threat hunting. The SIEM service provides this coverage 24x7x365.
Customer Responsibilities:
The customer is responsible for providing IBE details needed to perform this service, as well as installation of components of the SIEM service detailed in Appendix A5.
Support Availability:
• Incident and Request:
o The IBE SIEM service is monitored 24x7x365 to detect, analyze, and respond to security alerts/incidents. Depending on the nature of the security incident, IBE may escalate to the customer, using the method of contact agreed upon during service onboarding. o The customer may submit a SIEM-related service or investigation request for support through the IBE Remote Support Center (RSC). The IBE Remote Support Center is available to receive and process requests 24 hours a day, 7 days a week.
§ RSC agents will perform initial triage and incident troubleshooting within contracted Remote Support hours
§ Depending on the complexity or severity of the support request, the Remote Support Center may escalate to the IBE SIEM team
• SIEM Team Support Hours
o IBE SIEM team is available Monday thru Friday 8am to 7pm Eastern time, excluding public holidays observed by IBE.
§ IBE SIEM service incidents, escalated or assigned to the IBE SIEM team, will be worked to resolution during these hours
Customer Entitlements
List of Entitlements:
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1. SIEM Technology Platform
2. Threat Detection & Investigation
3. Content Management
4. Threat Intelligence
5. SIEM Reporting
6. SIEM Customer Support
SIEM Technology Platform:
• In Scope:
o Monitored assets include Servers, Firewalls, Network Devices, AV, EDR, Cloud Applications, etc. o SIEM license/agreement
§ EPS (Event per second) or device pricing (per asset)
o SIEM collector/forwarder setup
§ Initial setup via onboarding project
§ Uptime monitoring to ensure availability for SIEM collector/forwarder o Device configuration for log ingestion
§ Initial configuration via onboarding project
§ Customer requested addition/removal requests of log sources § Ongoing support for device configuration for log ingestion o Customer read only access to IBE SIEM portal
§ Documentation to cover basic portal access use
o Best practice device logging settings provided during onboarding § Event normalization
§ Standard parsers included
§ Custom parsers developed as needed to ensure logs are read and indexed properly • Support for custom parser development may require additional fees o Log retention
§ 365 days log retention by default
§ Extended log retention is available with purchase of SIEM extended retention add-on • Out of Scope:
o On-site onboarding service
o Mobile devices & loT devices
o Customer owned SIEM console and support
o Customer read-only access to IBE SIEM portal beyond two (2) users • Service Level:
o The Chronicle technology platform is hosted on Google Cloud o See Google Chronicle Service Level Agreement for platform uptime details o For customer portal availability, see Appendix F5
Threat Detection & Investigation:
• In Scope:
o Proactive threat hunting
§ Ongoing review of ingested events
§ Threat detection
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• Automatic Threat detection and prioritization
• Internal/External activity
• Detection based on threat intelligence and known IOCs • Detection based on security use cases
• Insider threat detection
• Integrated detection with Threat Intelligence, see Entitlement 4 o Correlation across multiple events and data points
o Threat/Alert Management
§ Triggering alerts
§ Alert prioritization
§ Alert chaining & correlation
§ Alert investigations
o Threat Investigation
§ Conduct investigation and perform manual log reviews
§ Analyze additional contextual data for threat investigation and perform historical lookup for analysis
§ Triage and escalate to relevant team members for additional support § Escalation and response coordination with relevant IT support teams o Ongoing communication with customer primary point of contact regarding security threat response status and recommended remediation steps
• Out of Scope:
o Threat hunting related to devices/log sources not in-scope for the SIEM service o Remediation of identified threats
o Large export of logs for consumption
o Incident response/forensics engagements
• Service Level:
o The SIEM Technology Platform provides Threat Detection 24x7x365 o The IBE SIEM team prioritizes security incidents based on severity and impact Content Management:
• In Scope:
o SIEM Platform fine tuning
§ Proactive fine tuning of threat detection rule sets
§ Development of new detection rule sets, including custom rulesets based on customer requirements
§ Building of operational playbooks/SOPs to support service delivery § Log parsing improvements
o SIEM backend support
§ Domain/tenant setup
§ Data segregation
§ Asset tagging and grouping
§ Reporting setup
§ Resource health monitoring
o SIEM administration support
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§ Support with SIEM onboarding/off-boarding
§ Configuring devices for log ingestion
§ User provisioning for SIEM portal access
• Out of Scope:
o Admin access to SIEM portal
o Export of proprietary threat detection rules
o Custom alerts for non-security related activity or behavior • Service Level:
o The IBE SIEM team performs continual SIEM platform refinement during SIEM team support hours
Threat Intelligence:
• In Scope:
o The leveraging of both open source and subscription based threat intelligence sources o IBE proprietary threat intelligence sources
o Customer provided threat intelligence feeds
o Supported threat languages and specifications
§ STIX and TAXII
o Anonymized threat intelligence indicators sourced from other SIEM customers o Management of global threat detection rules leveraging threat intelligence data o Continuous updating of data, including the dynamic removal of expired/out-of-date data points and addition of data related to emerging threats
• Out of Scope:
o Threat intelligence support outside of IBE integrated SIEM platform threat feeds • Service Level:
o The SIEM technology platform provides threat intelligence data for threat detection 24x7x365 o For frequency of updates to threat intelligence data, see Appendix C5 SIEM Reporting:
• In Scope:
o Weekly/monthly SIEM report delivery via email
§ Executive summary
§ Administrative changes
§ Domain activity details
§ Detected anomalies
§ Firewall Report
§ Cloud Applications Report
o Monthly executive SIEM reports
§ Events, Signals, Situations, and ActOns Summary
§ Log source data points
o Custom reporting
§ Limited support on custom reporting
• Out of Scope:
o Modification/addition of parameters not included in standard reports
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• Service Level:
o Sample SIEM reports are reviewed with the customer during initial service onboarding project o On-demand reports are delivered within three business days of generation § More complex requests may take longer than three days to deliver o Previously generated reports are available on-demand, via customer request § Limited based on 6 month data retention
SIEM Customer Support:
• In Scope:
o Add/remove devices from SIEM
o SIEM reporting delivery and modifications
o SIEM portal availability
o Troubleshooting of service Issues
§ SIEM related performance issues
§ IBE SIEM portal login issues
§ SIEM collector/forwarder issues
§ Log stoppage issues
§ SIEM reporting issues
§ SIEM architectural issues
• Out of Scope:
o On-site support
o Support of devices not in-scope for SIEM services
o Administrative tasks (e.g. rebooting a device, performing backups) • Service Level:
o The IBE SIEM team is available to service support requests during SIEM team support hours o The IBE SIEM team prioritizes requests based on severity and impact Storage Management
IBE’s Storage Management service provides proactive and preventative monitoring, management, and alert handling for supported storage devices.
The Storage Management service maintains and monitors the overall health and performance of customer’s storage devices. Monitoring is performed in combination with a virtual gateway appliance installed in the customer’s local virtual infrastructure. The gateway monitors the health and performance of the storage appliances with various methods including but not limited to SNMP, ICMP, and API calls.
Customer Responsibilities:
The customer is responsible for:
• Providing two monthly maintenance windows, defined during service onboarding • Maintaining hardware and software warranties, licenses, and support contracts • Onsite verification of power to equipment
• Providing IBE access to all managed infrastructure
• Labeling all managed infrastructure to aid with identification by onsite resources
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• Designating a single point-of-contact for outage communication and change approvals Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Storage Management support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Network Operations Center and Engineering Services teams • NOC Support Hours
o IBE NOC is available 24 hours a day, 7 days a week, to manage escalated Storage Management support incidents to resolution.
Customer Entitlements
List of Entitlements:
1. Storage Monitoring
2. Alert Response
3. Alert Remediation
4. Vendor Coordination
5. Reporting
Entitlement Breakdowns
Storage Monitoring
• In Scope:
o Monitoring includes*
§ Storage device unavailable
• Device availability (up / down)
§ High memory utilization
§ High processor utilization
§ Low pool/aggregate utilization
§ Issues with environmental parameters
• Fans, power, voltage or temperature
§ Storage processor, ports, HBA, LUN, volume, reported as unavailable or offline § Fabric switch ports unavailable
§ High IOPS, latency, or bandwidth utilization on storage device or SAN switches § LUN/volume utilization and status
*Varies by storage device make/model, see Appendix B5 for vendor specific monitoring capabilities • Out of Scope:
o Customization of monitoring servicing templates
o Storage hardware, applications and Operating Systems that are End of Life/End of Support • Service Level:
o Real time monitoring
o Alerts are generated on a frequency dependent on the monitor applied
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Alert Response
• In Scope:
o 24x7 triage of alerts generated though monitoring
o Alert correlation and validation
o Confirmation of connectivity including contacting site to confirm power and cabling o Alert policies and threshold management
o Communication (e-mail notification via ticketing system) with customer-internal primary point of contact
• Out of Scope:
o Customer-initiated changes
§ May be billed at standard hourly rates
o Root Cause Analysis
o Storage hardware, applications and Operating Systems that are End of Life/End of Support • Service Level:
o See Appendix A6 for service level details
Alert Remediation
• In Scope:
o Remote remediation of alerts generated via monitoring, including but not limited to:
§ Alert validation and correlation
§ Customer coordination
§ Checking error logs
§ Troubleshooting
§ Restarting services
§ Rebooting devices
o Ongoing communication with customer-internal primary point of contact regarding remediation status
§ Remediation summary upon closure of ticket
• Out of Scope:
o Customer-initiated changes
§ May be billed at standard hourly rates
o Root Cause Analysis
o Onsite escalation for remediation
o Add/Moves/Changes of devices
o Storage hardware, applications and Operating Systems that are End of Life/End of Support • Service Level:
o See Appendix A6 for service level details
Vendor Coordination
• In Scope:
o Coordination with device manufacturer as needed
• Out of Scope:
o Onsite escalation for remediation
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o Non-supported devices
o Storage hardware, applications and Operating Systems that are End of Life/End of Support • Service Level:
o Best effort
o Hardware replacement Service Level is dependent on Customer’s Vendor Support Agreement Reporting
• In Scope:
o Scheduled Reports provided by the IBE Account Team upon request § Executive Summary
§ Inventory Report
• Out of Scope:
o Customized Reports
o Asset tracking and asset management
Email Protection
IBE’s Email Protection service is a solution that blocks more than 99% of spam, viruses, and fraudulent messages before they enter customer’s networks. It also enforces customer-specific security policies on outgoing mail, both in the email body and in attachments. In the case of a planned or unplanned outage, this service enables web-based email access, management and use.
IBE’s Email Protection service is a cloud-based secure email gateway based on Proofpoint Essentials best in class secure email filtering technology. Proofpoint Essentials safeguards customers email by making an MX record change to their domain name. Essentials offers a quick-to-deploy cloud-based solution that protects customers from spam, phishing, ransomware, business email compromise, imposter emails, and malware. In addition to protection against advanced threats Proofpoint Essentials has options that can provide DLP, encryption, or archiving. Outbound traffic can also be routed through the service by setting up a smarthost on the mail server.
Email Protection service is applicable when the following customer conditions are met:
• Mail service is provided by Microsoft or Google
• Microsoft includes on-premise Exchange or hosted M365/O365 • Customer has their own domain name and has access to edit their DNS records Customer Responsibilities:
The customer is responsible for:
• Providing access to DNS records
• Providing IBE access to their mail server
• Providing IBE access to firewall(s) if applicable
Support Availability:
• Incident and Request:
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o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Email Protection support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Network Operations Center and Engineering Services teams o Standard Support Hours apply for escalations to the IBE Advanced Engineering team • Standard Support Hours
o Monday thru Friday 8am to 5pm local time within North America, excluding public holidays observed by IBE
o Email Protection incidents, escalated or assigned to the Advanced Engineering team, will be worked to resolution during these Standard Support hours Customer Entitlements
List of Entitlements:
1. Email Protection
2. Azure Active Directory Sync
Entitlement Breakdowns
Email Protection
• In Scope:
o Inbound and outbound email
§ Spam filtering
§ Virus & malware protection
§ Content filtering
o Inbound
§ Email imposter fraud protection
§ Zero-hour threat detection
o Email Continuity
• Out of Scope:
o Admin level access to dashboard
• Service Level:
o 24x7 email protection
o 30 day emergency inbox email continuity
o 30 day email spooling
Azure Active Directory Sync
• In Scope:
o M365 or O365 email services, with Azure AD
o The service syncs user accounts in Proofpoint based on licensed mailboxes in M365 • Out of Scope:
o All other email services
o Admin level access to dashboards
• Service Level:
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o Every 24 hours
Cisco Umbrella
IBE’s Cisco Umbrella1 is a DNS security service that provides the first line of defense against threats on the internet. Redirection is used to capture DNS lookups before reaching the requested web site destination.
Requested sites are checked against customizable policies, then the site is scanned for viruses, malware or malicious activity. If the site is considered safe it will pass the URL back to the browser session. If it is not safe Cisco Umbrella will block access and deliver a “block page” result.
To provide full DNS security coverage, IBE will configure DNS servers within the customer’s network, and deploy Cisco agents to workstations2. This agent provides DNS redirection even when the workstation is off network (working remote). Customers can opt-out of having workstation agents deployed if there is an underlying reason.
Customer Responsibilities:
The customer is responsible for:
• Providing IBE access to DNS server
• Allowing DNS lookups to Cisco lookup servers
Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Cisco Umbrella support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Network Operations Center and Engineering Services teams o Standard Support Hours apply for escalations to the IBE Advanced Engineering team • NOC Support Hours
o Monday thru Friday 8am to 5pm local time within North America, excluding public holidays observed by IBE
o Cisco Umbrella incidents, escalated or assigned to the Advanced Engineering team, will be worked to resolution during these Standard Support hours Customer Entitlements
List of Entitlements:
1. Web Content Protection
2. Web Content Filtering
3. Web Domain Blocking
4. Application Blocking
5. Reporting
6. Cisco Umbrella License
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Entitlement Breakdowns
Web Content Protection
• In Scope:
o Workstations prevented from browsing to websites containing o Malware
§ Websites and other servers that host malicious software § Drive-by downloads/exploits
o Command and Control Callbacks
§ Prevent compromised devices from communicating with attackers’ infrastructure o Phishing Attacks
§ Fraudulent websites that aim to trick users into handing over personal or financial information
o Crypto mining
§ Crypto mining allows organizations to control crypto miner access to mining pools and web miners
• Out of Scope:
o Mobile devices (phone or tablet)
o Virtual desktops
o Websites loaded via a direct IP address
• Service Level:
o 24/7, provided by the locally installed Cisco agent
Web Content Filtering
• In Scope:
o Web browsing on workstations filtered based on categories § High includes:
• Blocks adult-related status, illegal activity, social networking, video sharing site, and general time-wasters
• Includes all Moderate and Low content categories.
§ Moderate includes:
• Blocks all adult-related websites and illegal activity § Low includes:
• Blocks pornography and anonymous web surfing
§ Custom
• Creation of a custom grouping
o See Appendix A7 for complete listing of categories
• Out of Scope:
o Mobile devices (phone or tablet)
o Virtual desktops
o Websites loaded via a direct IP address
• Service Level:
• 24/7, provided by the locally installed Cisco agent
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Web Domain Blocking
• In Scope:
o Custom Allow and Block lists for workstations, based on web site domains • Out of Scope:
o Mobile devices (phone or tablet)
o Virtual desktops
o Websites loaded via a direct IP address
• Service Level:
o 24/7, provided by the locally installed Cisco agent
Application Blocking
• In Scope:
o Policies to control installed applications on workstations that connect to the internet • Out of Scope:
o Mobile devices (phone or tablet)
o Virtual desktops
o Websites loaded via a direct IP address
• Service Level:
o 24/7, provided by the locally installed Cisco agent
Reporting
• In Scope:
o Scheduled activity reports, configured upon request
§ Reports delivered by email
§ Usernames are only included in the Advanced variation • Out of Scope:
o Customized Reports
• Service Level:
o Best effort
Cisco Umbrella License
• In Scope:
o License to agent per entitled endpoint
• Out of Scope:
o Mobile devices (phone or tablet)
o Virtual desktops
Patching for Workstations
IBE’s Patching for Workstations service delivers Microsoft OS critical and security updates to Windows workstations.
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The Patching for Workstations service leverages an endpoint patch management agent, deployed to workstations, that connects to an IBE cloud-hosted management platform. The agent uses API calls to scan for missing patches and deploy those patches to workstations based on a customer defined schedule.
Patching for Workstations service is applicable when the following customer conditions are met:
• Must have workstations running Windows OS
• Workstations must meet Windows Workstation OS requirements, see Appendix A8 o Bringing workstations into compliance that do not meet these requirements is available on a billable basis
Customer Responsibilities:
The customer is responsible for:
• Providing schedule for the workstations to be patched, defined during service onboarding • Providing authorization for client environment changes to enable deployment of endpoint patch management agent within Active Directory environments
• Ensuring Endpoint Protection solutions (antivirus, EDR) have appropriate exclusions in place to prevent interference with the endpoint patch management agent functionality o Does not apply to IBE Endpoint Protection services, including MEDR, and Virus & Malware Protection
Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Patching for Workstations support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Patch management team
o Standard Support Hours apply for escalations to the IBE Patch Management team • Standard Support Hours
o Monday thru Friday 8am to 5pm Central Time (CT), excluding public holidays observed by IBE o Patching for Workstations incidents, escalated or assigned to the Patch Management team, will be worked to resolution during these Standard Support hours Customer Entitlements
List of Entitlements:
1. Windows OS Patching
2. Windows Patching Rollback
3. Reporting
Entitlement Breakdowns
Windows OS Patching
• In Scope:
o Windows Workstation OS versions specified in Appendix A8
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o Critical updates
§ Windows workstation OS updates defined as critical by Microsoft o Security updates
§ Windows workstation OS updates defined as security by Microsoft • Out of Scope:
o Home editions of Windows OS
o Windows build OS upgrades
§ Upgrading from one build version to another
§ Available on billable project basis
o Patch installation failure remediation
o Patch classifications
§ Definition updates
§ Driver updates
• Including firmware BIOS
• Including Registry changes not automatically applied
§ Feature pack updates
§ Hotfix updates
§ Service packs
§ Update rollups
§ Tool updates
o Linux workstation patching
o macOS workstation patching
• Service Level:
o Patching is applied on a schedule defined during service onboarding, consisting of a primary and fallback 4-hour patch window, with the following predefined start times:
§ Primary
• 3rd Tuesday of the month, 10pm local
• 3rd Wednesday of the month, 10pm local
• 3rd Saturday of the month, 10pm local
• 3rd Sunday of the month, 1am local
§ Fallback, forced reboot required
• 4th Tuesday of the month, 10pm local
• 4th Saturday of the month, 10pm local
o By default, if a workstation is offline during the designated patch window, updates will install the next time it is powered on with internet connectivity.
Windows Patching Rollback
• In Scope:
o Rollback of installed Critical or Security updates, upon request, to remediate § unexpected behavior caused by a patch
o Rollback of updates that can be removed by the endpoint patch management agent • Out of Scope:
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o Rollback of updates not applied by the endpoint patch management agent o Rollback of updates that cannot be removed by the endpoint patch management agent, requiring manual rollback
§ Available on billable project basis
o Patch installation failure remediation
§ Determining the root cause of why a patch failed to install • Service Level:
o See Appendix B8 for rollback service level details
Reporting
• In Scope:
o Configured for delivery upon request
o Reports available
§ Patch Approvals and Installations
§ Patch Status (Detailed)
§ Missing Patches (Summary)
§ Executive Summary
• Out of Scope:
o Customized reports
o Workstation Health Reports
o Inventory of Supported Assets/ Devices
• Service Level:
o Delivered via email on a recurring scheduled basis
Third-Party Patching for Workstations
IBE’s Third-Party Patching for Workstations service delivers third-party updates to Windows workstations.
The Third-Party Patching for Workstations service leverages an endpoint patch management agent, deployed to workstations, that connects to an IBE cloud-hosted management platform. The agent scans the workstation to determine the current installed version of third-party application(s). Once the installed version is determined, it uploads that information to the endpoint patch management portal, and the portal determines if an approved update is available for that application. If an approved update is available, then it will deploy the approved update to the workstation based on the customer’s defined schedule.
The Third-Party Patching for Workstations service is dependent on the following adjacent IBE services:
• IBE Patching for Workstations
The Third-Party Patching for Workstations service is applicable when the following customer conditions are met:
• Must have workstations running Windows OS
Customer Responsibilities:
The customer is responsible for:
• Providing schedule for the workstations to be patched, defined during service onboarding
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• Providing the list of third-party applications to be patched, defined during service onboarding • Ensuring Endpoint Protection solutions (antivirus, EDR) have appropriate exclusions in place to prevent interference with the endpoint patch management agent functionality o Does not apply to IBE Endpoint Protection services, including MEDR, and Virus & Malware Protection
Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Third-Party Patching for Workstations support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE Patch Management team
o Standard Support Hours apply for escalations to the IBE Patch Management team • Standard Support Hours
o Monday thru Friday 8:30am to 5pm Central Time, excluding public holidays observed by IBE o Third-Party Patching for Workstations incidents, escalated or assigned to the Patch Management team, will be worked to resolution during these Standard Support hours Customer Entitlements
List of Entitlements:
1. Third-Party Application Patching
2. Reporting
Entitlement Breakdowns
Third-Party Application Patching
• In Scope:
o Third-Party application updates
§ See Appendix A9 for a detailed list of supported applications and languages (locales) o Third-Party application updates provided directly from the application developer • Out of Scope:
o Application updates not in Appendix A9
o Patch installation failure remediation
o Linux workstation application patching
o macOS workstation application patching
o Developing scripts to install Third-Party Application Patches • Service Level:
o Patching is applied daily at 10pm local A forced reboot may occur if applied updates require one
o If a workstation is offline, updates will install the next time it is powered on with internet connectivity
Reporting
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• In Scope:
o Configured for delivery upon request
o Reports available
§ Patch Approvals and Installations
§ Patch Status (Detailed)
§ Missing Patches (Summary)
§ Executive Summary
• Out of Scope:
o Customized reports
o Workstation Health Reports
o Inventory of Supported Assets/ Devices
• Service Level:
o Delivered via email on a recurring scheduled basis
Managed Security Awareness Training
IBE’s Security Awareness Training Service provides proactive education, training and testing services for clients end users. IBE leverages expertise in security and compliance, as well as training tools and methodologies to manage security awareness training.
Customer Entitlements
1. Monthly Phishing Tests
2. Quarterly Training Campaigns
3. Security Hints & Tips
4. Reporting
5. Web-based Management Portal
6. Quarterly Executive Review
Unified Threat Management
Unified Threat Management (UTM) is a technology that provides multiple layers of security at a single point on the network, leveraging Next Generation Firewall (NGFW) devices. UTM defensive capabilities include web filtering, DNS filtering, antivirus, and VPN support.
The IBE Managed Unified Threat Management (MUTM) service provides centralized UTM management, logging, and reporting on supported Fortinet NGFW devices.
The IBE FortiManager Platform is used to administer the customer’s NGFW devices. The Fortinet Single Sign On Agent is optionally installed on all domain controllers to provide additional information in reporting, such as username instead of IP address, and to allow for firewall policies to be targeted at AD users and groups. No additional software or agents are installed on workstations or servers. This service is managed centrally by the IBE MUTM team, enabling consistent implementation and operational standards, while leveraging the IBE Remote Support Center for 24x7 incident triage.
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As of February 1st 2022, this service includes IBE Advanced Network Device Monitoring service for each FortiGate firewall.
To qualify for this service, the customer must meet these prerequisites:
• Network includes one or more FortiGate firewalls capable of running a version of FortiOS that is compatible with the IBE FortiManager Platform
Customer Responsibilities:
The customer is responsible for:
• Providing broadband internet connection, with adequate circuit bandwidth, obtained through a local Internet Service Provider (ISP)
• Static public IPv4 address(es) on at least one WAN interface on each NGFW, provided by an ISP • Customer provided firewalls must be eligible and activated with Fortinet support. If support previously lapsed, Fortinet may require additional payment.
Support Availability:
• Incident and Request:
o The IBE Remote Support Center is available 24 hours a day, 7 days a week, to open Patching for Workstations support requests.
o Depending on the complexity of the support request, the Remote Support Center may escalate to the IBE MUTM team
o Standard Support Hours apply for escalations to the IBE MUTM team • Standard Support Hours
o Monday thru Friday 8am to 5pm Central Time (CT), excluding public holidays observed by IBE o Non-critical MUTM incidents, escalated or assigned to the IBE MUTM Team, will be worked to resolution during these MUTM Standard Support hours
o Predefined maintenance and change windows will be scheduled outside of MUTM Standard Support Hours
Customer Entitlements
List of Entitlements:
1. 24x7 Incident Triage
2. MUTM Configuration
3. MUTM Management
4. MUTM Reporting
5. MUTM Support
6. Fortinet UTP Licensing
Entitlement Breakdowns
24x7 Incident Triage
• In Scope:
o Triage of customer requested MUTM issues or questions
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§ Incident creation
§ Customer entitlement verification
§ Basic troubleshooting and remediation
o Escalation to the MUTM team
• Out of Scope:
o Triage of single user connectivity support requests
o Triage of endpoint VPN client/app support requests
o Triage of WAN interface support requests
o Triage of FortiSwitch or FortiAP support requests
o Triage of SSL/SSH decryption support requests
• Service Level:
IBE Incident Support Service Levels
o Service Level Objectives for the IBE Remote Support Center, including response and assignment targets
MUTM Configurtation
• In Scope:
o Configuration of the firewall to support the customer’s overall network environment as required
o Internal routing tables and Site-to-Site VPN setup, as well as the firewall policies included therein
o Advanced features such as Dynamic Routing (OSPF, BGP, etc) § The MUTM team will work with the appropriate network engineering team to implement as necessary.
o End user VPN connectivity configuration
§ Configuration of the FortiGate SSL VPN portal to allow customer-approved users secure, remote access to their network.
§ Integration of Fortinet-Supported 2FA or supported customer-supplied Authentication for MFA:
• LDAP
• RADIUS
• TACACS+
• SAML
o Fortinet Single Sign On Agent (FSSO) Configuration
§ Facilitates authentication of Active Directory Domain users for Firewall and VPN. § Enables IP to user mapping which allows for user and group-based policy configuration, as well as per user logging and reporting.
o Certificate Installation and Configuration
§ Installation of certificates and service configuration as appropriate (certificate procurement excluded)
• Out of Scope:
o Initial configuration of physical or virtual firewall which is performed during an onboarding project
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o SDWAN Configuration/Monitoring (without additional service offering) o SSL/SSH Decryption
o WAN Interface Configuration
o FortiSwitch and FortiAP Configuration
o Certificate procurement
• Service Level:
o The MUTM team will address MUTM configuration incidents within MUTM Standard Support Hours based on severity and impact:
§ Critical incident with very high impact
• Same business day response
• After hours availability
§ Major incident with significant impact
• Same business day response
§ Minor incident with low impact
• Three business day response
MUTM Management
• In Scope:
o Management of enrolled devices utilizing Fortinet’s FortiManager platform o Management of Security Profiles for services included in the Fortinet “UTP” bundle subscription § Web Filtering, DNS Filtering, Antivirus, IDS/IPS, etc. o Firewall Policies
§ Policy review, backup, and Best Practice analysis
o Firmware Management
§ Version tracking for potential vulnerabilities, verification prior to deployment, and updates applied following vendor recommendations
§ Firmware Stability Testing - validated in both virtual and physical environments before deploying to live customer environments.
§ See Appendix B for update schedule and definitions
o Health, Configuration and Best Practice Reviews
§ See Appendix C for detailed descriptions and schedules o Centralized Logging and Storage utilizing Fortinet’s FortiAnalyzer solution § Extended Log storage capabilities – 90 days for immediate analysis § Log archival for 365 days allowing for extended analysis when required • Out of Scope:
o Management of end user access accounts
o FortiSwitch and FortiAP management
o SSL/SSH decryption
o WAN interface configuration
o FortiSwitch and FortiAP Management
• Service Level:
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o The MUTM team will address MUTM configuration incidents within MUTM Standard Support Hours based on severity and impact:
§ Critical incident with very high impact
• Same business day response
• After hours availability
§ Major incident with significant impact
• Same business day response
§ Minor incident with low impact
• Three business day response
MUTM REPORTING
• In Scope:
o Standard reporting bundle
§ See Appendix D10 for detailed reports and schedules
o Schedules can be adjusted to meet customer requirements o Example reporting content includes:
§ Web filtering and Traffic Categorization
§ System Events: Administrative logins and changes
§ Security Events: AV, IPS, Policy, etc.
• Out of Scope:
o Report customization is limited to modification of existing parameters in the set of standard reports. (e.g. adjusting the day or time for a report to run.) • Service Level:
o MUTM reporting delivered on a standard weekly/monthly schedule § Frequency and schedule determined during onboarding
MUTM Support
• In Scope:
o Customer support from IBE Fortinet Network Security Expert (NSE) certified engineers o Central point of communication and accountability for escalated Fortinet Firewall support § Manage escalations to vendor support team as needed for bug fixes or defects § Initiate RMA processes when required
o Support of all in scope items previously defined for these Customer Entitlements:
§ MUTM Configuration
§ MUTM Management
§ MUTM Reporting
• Out of Scope:
o End User Support
§ VPN client installation and support
§ Management of End User Access Accounts
§ Single user connectivity issues
o WAN Interface Support
o FortiSwitch and FortiAP Support
o Issues beyond the firewall (WAN routers, switches, cabling, etc)
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o 24x7 IBE MUTM service support (24x7 Fortinet direct support is included) o Onsite Support
• Service Level:
o The MUTM team will coordinate support responses for escalated issues within MUTM Standard Support Hours based on severity and impact:
o Critical incident with very high impact
• Same business day response
• After hours availability
o Major incident with significant impact
• Same business day response
o Minor incident with low impact
• Three business day response
Fortinet UTP Licensing
• In Scope:
o Necessary licensing for Fortinet support and UTM features to be enabled on small, medium, or large FortiGate firewall models that are contracted for the IBE MUTM service o See Appendix A10
o 24x7x365 Fortinet support entitlement
o Fortinet “UTP Bundle” feature set
• Out of Scope:
o Fortinet UTP licensing for custom FortiGate firewall models § See Appendix A10
o Additional add-on options
o Fortinet SD-WAN Orchestrator License
• Service Level:
o Fortinet UTP licensing renewed annually
3 TRANSITION PROCESS
IBE Digital will provide transition support services upon Client's execution of this Schedule of Services, as Client’s environment is documented, monitoring systems are deployed, and Client specific support procedures are put in the place.
• A kick-off meeting will be held to introduce the details of the Client support model and to officially begin the startup phase.
• Client’s support team will include Service Delivery Engineers, their managers, an Account Manager, a Project Coordinator, and a representative from Operations. • The environment will be fully documented in an electronic guidebook, which will be available in the Client Portal.
• Remote monitoring is set up for key network elements by our Managed Services team. The Service Desk then monitors these network elements. The Service Desk operates 24 hours a day and performs
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round-the-clock monitoring of critical devices and applications with alarm conditions being validated, remediated, and escalated to Lynwood’s service delivery team as needed. • Support is available to the Client upon completion of Nutanix data center project. 4 Services Not Included
Services not specifically defined are excluded, such as, but not limited to the following. These services may be available as separately billed projects.
• Programming and Line of business application support
• Software and hardware upgrades, cabling
• Home or private network troubleshooting
• Audio/visual support (projectors, TVs, etc.)
• New application, computer, or peripheral installations • IBE Digital does not provide hardware repair and recommends Client uses warranty or vendor repair services
• Customizations to monitoring servicing templates are subject to review and acceptance by IBE • Managed level support for Windows operating systems and network devices depends on the product and support life cycle
• All client custom SOPs are subject to review and acceptance by IBE • Provisioning, deployment, configuration, changes, decommission, or migrations of servers and/or infrastructure items
• Site architecture, design, or re-design of network device infrastructure, including but not limited to data flow to remote offices or branches
5 System Requirements
The full and effective operation of IBE Digital’s service delivery tools and processes depend on the following system requirements being met. Requirements that are not met may affect system stability and the ability for IBE Digital to resolve issues promptly.
• Servers:
o Servers must be from a major brand (Dell, Cisco, HP, IBM, Lenovo, etc.) o Servers must be under current manufacturer hardware warranty or manufacturer hardware maintenance contract
o Servers must have an appropriate amount of memory for the applications to function properly o Hardware Management Cards for servers must be installed and licensed fully o Servers must be connected to a managed/smart UPS backup • Firewall:
o Firewalls must be from a major brand (Cisco, Fortinet, SonicWall, etc.) o Firewalls must be a current/supported model
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o Firewalls must be under manufacturer warranty
o Firewalls must have relevant support contracts
o Firewalls must have a static public IP address
• Support will not be provided for any operating system, application, or device that is beyond the manufacturer's published End of Support date.
• Ethernet cabling must be Category 5E or higher and be properly grounded and bonded. • Suitable power surge protection must be installed for all critical systems. • All systems must be backed up using an industry-standard backup solution. • Room temperature must be maintained for servers and network devices according to manufacturers' specifications.
• All Client servers and computers must be covered under the Schedule of Services unless specifically agreed to therein.
6 Client Requirements
Client agrees to:
• Implement safe browsing and safe email procedures and best practices. No anti-virus solution is foolproof, and Client’s systems are not guaranteed to be virus free by using any anti-virus solution. • Provide IBE Digital remote access to all supported devices to allow technical issues to be resolved. • Notify IBE Digital via Service Ticket twenty-four (24) hours or more prior to any significant proposed device changes for non-system down issues to allow IBE Digital to review prior to any changes occurring. • Own genuine user or device licenses for every operating system and application installed and to maintain records of all software media with CD-keys, serial numbers and unlock codes. • Own valid maintenance contracts for all software and devices and to designate IBE Digital as an authorized agent of Client under those contracts.
• Maintain third party software support contracts for all line-of-business applications to address end-user support, updates and upgrades, or to maintain expertise internally by Client’s staff. • Designate a primary point of contact or contacts to interact with the Help Desk to avoid multiple tickets being generated for the same issue and to perform simple, guided on-site tasks. • Plan for the upgrade of any device, operating system or application that is scheduled to become end-of-support by its manufacturer.
7 Service Level Objectives
IBE Digital will use commercially reasonable efforts to maintain satisfactory uptime and availability for all supported devices and to respond and escalate all reactive support according to the support response processes identified below.
System availability may be affected by reasons beyond IBE Digital’s control including:
• Defects and malfunctions of devices, operating systems or applications • Client changes to devices, operating systems or applications • Reprioritization of tasks by Client
• Problems resulting from actions or inactions of Client contrary to IBE Digital’s reasonable recommendations • Loss of power or Internet connectivity.
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8 Support Response Process
For each selected service, IBE Digital will perform reactive services in accordance with its problem prioritization, management and escalation processes. A Service Ticket in IBE Digital’s systems will be used to track and document each service level incident. Remote Support Center target time to answer new calls 24 hours a day is within 2 minutes.
Clients may request support by phone, e-mail or online chat. The following is a list of service delivery procedures by source of their request:
• Phone: Used to report high impact incidents. Incidents reported by phone are addressed immediately. • E-mail: Used to report medium and low impact incidents that do not require immediate attention.
Incidents submitted through e-mail are assigned to an engineer within one business day. • Online Chat: Used to report high impact incidents. Incidents reported by phone are addressed immediately.
9 Schedule of Services
The following detail provides a breakdown of the services and fees for 24/7 managed services and managed security services. The proposed service period will commence upon receipt of Purchase Order and conclude 60 months after.
IT Managed Services
Description Units Qty
Supported Servers, 24 x 7 Servers
-Physical, not hosting
virtual servers: 9
-Physical, hosting virtual
servers: 7
-Virtual Servers: 24
Supported Computers Computers 296
Supported Network
Devices
Client Owned Network
Devices
Basic: 55
Advanced: 2
Supported Storage Devices Storage Devices 3
Email Protection Users 365
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IT Security Services
Description Units Qty
Managed EDR Endpoints 336
Managed Vulnerability
Scans IP Blocks Up to 20
SIEM – Level 3 Events Per Second 500
Managed Security
Awareness Training Users 365
Managed UTM Firewalls 2
Rate:
Initial Monthly Investment: $35,767
Sourcewell Contract No. 030321-Kon
Additional Fee Details
• Monthly support fee for each additional user: $5
• Monthly support fee for each additional Windows Computer: $13 • Monthly support fee for each additional Email Protection user: $1.07 • Monthly support fee to increase Managed Vulnerability Scan to up to 50 IP addresses: $107 • Monthly support fee for each additional Managed Security Awareness Training user: $3.50 • Monthly support fee for each additional Managed Endpoint Detection & Response endpoint: $14.00 • Monthly support fee for each additional 100 EPS for SIEM Level 3 Monitoring: $577.80 • The support fee for additions may change if the supported environment changes significantly • Additional charges may apply for the recovery of devices from virus infections if Client fails to follow IBE Digital’s reasonable security recommendations.
• Annual rates increase 8%
• Standard business hours are 8 A.M. – 5 P.M.
• Services provided outside business hours will be billed at “outside biz hours” rate Supplemental Services requested by the City, Shall be paid at the published hourly rates above:
10 Terms and Conditions of Service
By executing this Schedule of Services, Client agrees to purchase the services designated above and further agrees that the services shall be subject to the following Terms and Conditions of Service.
1. Fees and Payment: Client agrees to pay all fees specified in this Schedule. Payment terms are net 30 days from date of invoice.
Client shall be responsible for all applicable taxes arising from the services. IBE Digital may suspend service if Client has failed to pay any undisputed invoice within fifteen (15) days of the due date. Undisputed invoices not paid by the due date may be subject to
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a monthly service charge which is the lesser of one and one-half percent (1.5%) per month or the highest rate allowed by law.
2. Limited Warranty: (a) IBE Digital warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services shall be performed in a professional manner in accordance with generally applicable industry standards. IBE Digital sole liability (and Client’s exclusive remedy) for any breach of this warranty shall be for IBE Digital to re-perform any deficient services, or, if IBE Digital is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. IBE Digital shall have no obligation with respect to a warranty claim: (i) if notified of such claim after the Warranty Period or (ii) if the claim is the result of third-party hardware or software failures, or the actions of Client or a third party. (b) THIS SECTION 2 IS A LIMITED WARRANTY AND SETS FORTH THE ONLY WARRANTIES MADE BY IBE DIGITAL. ALL
COVERED MAKES NO OTHER WARRANTIES, CONDITIONS OR UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE AND HARDWARE PROVIDED OR INSTALLED BY IBE DIGITAL HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER’S WARRANTY.
3. COMPENSATION FOR HIRING OTHER PARTY’S EMPLOYEES: During the term of this Schedule and for twelve (12) months thereafter, if either party retains the services (whether as an employee, independent contractor or otherwise) of any employee of the other party (or ex-employee within six (6) months of the employee’s termination of employment) who was directly involved in the provision of Services hereunder, the hiring party shall pay to the other party as reasonable compensation for the loss of the employee the sum of Fifty Thousand Dollars ($50,000).
4. LIMITATION OF LIABILITY: (A) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INTERRUPTION OF SERVICES, LOSS OF
BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED EXPENSE OF USE), WHETHER IN
AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. IBE DIGITAL SHALL NOT BE RESPONSIBLE FOR PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. (B). EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IBE DIGITAL’S AND ITS SUBCONTRACTOR’S TOTAL AGGREGATE LIABILITY TO CLIENT
ARISING OUT OF SERVICES PERFORMED UNDER THIS SCHEDULE, REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH
LIABILITY MAY BE BASED, SHALL NOT EXCEED THE TOTAL PAYMENTS MADE BY CLIENT TO IBE DIGITAL FOR THE SERVICES IN QUESTION IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
5. Confidential and Proprietary Information: (a) Each party agrees that all know-how, business, technical and financial information it obtains (as a “Receiving Party”) from the disclosing party (as a “Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Except as may be necessary to perform its obligations under this Schedule, the Receiving Party will hold in confidence and not use or disclose any of the Disclosing Party's Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a regulation, law or court order. (b) Any templates, schematics, processes or technical documentation provided by IBE Digital shall be deemed Confidential Information and proprietary information of IBE Digital without any marking or further designation. Client may use such information solely for its own internal business purposes. IBE Digital shall retain all rights to the aforementioned, which shall be returned to IBE Digital upon termination of the applicable Schedule. (c) IBE Digital shall maintain the confidentiality of protected health information in its possession or under its control in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act.
6. Independent Contractor: IBE Digital and Client shall at all times be independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party shall have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.
7. Assignment: This Schedule may not be assigned by either party without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. No consent shall be required where an assignment is made (i) pursuant to a merger or change of control or (ii) to an assignee of all or substantially all of the party’s assets. Any purported assignment in violation of this section shall be void.
8. Complete Understanding; Modification: This Schedule, as well as any applicable terms of service posted, shall constitute the full and complete understanding and agreement between Client and IBE Digital and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties
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regarding the subject matter contained herein. Any waiver, modification or amendment of any provision of this Schedule shall be effective only if in writing and signed by both parties.
9. Waiver and Severability: Waiver or failure by either party to exercise in any respect any right or obligation provided for in this Schedule shall not be deemed a waiver of any further right or obligation hereunder. If any provision of this Schedule is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Schedule shall continue in full force and effect.
10. Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligation under this Schedule, except for a failure to pay fees, if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as strikes, blockade, war, terrorism, riots, natural disasters, power outages, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.
11. Counterparts. This Schedule may be executed in any number of counterparts and each fully executed counterpart shall be deemed an original. The parties agree (a) that facsimile or electronic signature shall be accepted as original signatures; and (b) that the Schedule, or any document created pursuant to the Schedule, may be maintained in an electronic document storage and retrieval system, a copy of which shall be considered an original. In any legal proceeding relating to the Schedule, the parties waive their right to raise any defense based on the execution of the Schedule in counterparts or the delivery of such executed counterparts by copy, facsimile, or electronic delivery.
By executing this Schedule of Services, Client agrees to purchase the services designated above subject to the preceding Terms and Conditions of Service.
_____________________________________________________________________ City of Santa Fe Springs
Signature:
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_____________________________________________________________________ IBE Digital
Signature:
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Name: {{_es_signer2_fullname }}
Title: {{_es_signer2_title }}
Date: {{_es_signer2_date }}
_____________________________________________________________________
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AUTHORIZATION TO INSTALL INVENTORY SOFTWARE
In order to determine the feasibility of providing remote IT support services (“Services”) to you, you hereby authorizes us and our subcontractors, to install inventory software on your computer network for a period of no more than two (2) weeks for the limited purpose of determining the specifications of the network, including operating system, memory, age and warranty details. We shall use the information acquired hereunder for the sole purpose of determining the feasibility of providing the Services to you. Upon completion of the feasibility determination, the inventory software shall be uninstalled and, in the event Services are not provided, all information obtained thereby shall be promptly destroyed. You agree to hold us and our subcontractors harmless from and against any claim for damages arising out of the use of the inventory software as described herein.
If you agree to the above terms and conditions, please sign and return this Authorization to us.
AGREED AND ACCEPTED
________________________
Name of Client
________________________
Signature
________________________
Title
________________________
Date
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TERMS FOR RECURRING IT SERVICES
By purchasing any of the IT Services shown in the Sales Order, you agree to the following terms of services:
ONGOING SUPPORT
• The IBE team will manage the network, servers, computers and technology infrastructure based on a comprehensive support plan.
• Proactive management of the systems helps to avoid problems that would otherwise interfere with dayto-day operations. • End user problems are addressed promptly, and the systems are monitored continuously to ensure rapid response to emerging issues.
• IBE manages escalations to Customer’s telecom service providers, hardware vendors, software vendors and application providers.
• Upon request, IBE will act as support-liaison for Customer to initiate a support call to Line of Business or Application support provider and request support on behalf of Customer and direct vendor support provider to work directly with Customer to resolve issue.
SERVICE DEFINITIONS
IBE implements services according to the following definitions. Actual services to be delivered to Customer are identified in the Customer Sales Order.
Detailed descriptions of each service can be found in the Statements of Service at:
Server Management
Network Device Management
Managed Backup
Managed Mac
The Service definitions and details contained within the Statements of Service represent a portion of IBE’s Service Catalog. The information contained in each Statement of Service is comprehensive and contains details
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about all Service Elements within a Service. Not all Service Element information in each Statement of Service applies to every customer environment. Statements of Service may change over time, as processes and technologies evolve, and the links to each will be updated as that occurs. Customer will be notified if a change is planned to a Service Element that is part of their contracted services.
Server Management
Asset Discovery & Reporting Secure Remote Access
Availability Monitoring Security Patch Management
Event Log Monitoring Server Endpoint Security
Hardware Monitoring Vendor Coordination
Remediation
Network Device Management
Availability Monitoring Configuration Backups
Uptime Monitoring Health Monitoring
Bandwidth Monitoring Vendor Coordination
Hardware Monitoring Remediation
Layer 1 & 2 Devices or Layer 3 & 4 Devices
Application Monitoring
Server Management Service PLUS Exchange
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Synthetic Transaction Monitoring SharePoint
Performance Monitoring IIS\AD
Database Monitoring Standard Databases (SQL, Oracle)
Remediation
Storage Device Monitoring
Availability Monitoring Performance Monitoring
Health Monitoring Hardware Monitoring
Remediation
End User Computers - Windows
• Inventory of computer hardware, software and network devices. • Support for connectivity to servers, printers and the Internet. • Supported Workstation Operating Systems
o Automatic deployment of Microsoft patches as approved via IBE’s desktop patch policy. o Management and updates of included virus and malware protection software. o Removal of temporary folders and files from detected hard drives.
Managed Mac
• Fully outsourced administration of Mac endpoints in your environment, including:
o Mobile Device Management with inventory, security, patch management and more o Level 1-3 end user Apple certified help desk with remote control and chat support. Technical Account Manager providing strategic direction and change management.
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Mobile Devices
• Support corporate network connectivity and email synchronization for phones and tablets running Windows Mobile, Blackberry, iOS or Android operating systems.
Remote Offices and Workers
• Provide support for remote office connectivity at the locations stated in the Statements of Service. All network hardware, (firewalls, routers, switches, wireless access points, etc.) must be protected with Network Device Management. Additional charges may be incurred for providing on-site services to remote locations and users.
File Directory and Print Services
• Monitor data storage thresholds and establish user directories for file management. • Establish network printers and provide user access to these printers.
Hosted Email Filtering
• Filtering of suspected spam and viruses.
• Web portal for user review of filtered and quarantined items.
User Resources
• Create, modify and delete as requested by Customer: user accounts and passwords, file and printer shares, user rights, mailboxes, aliases, and distribution lists.
Data Backup
• Monitor and support automated backup of data. This backup routine will be configured and scheduled as determined by Customer and IBE’s Engineering Team.
Remote Monitoring (RMON)
IBE’s RMON Team is the early warning system for Customer’s IT network. RMON technicians supervise Customer’s remote monitoring system for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, technicians will assess the problem, and perform basic troubleshooting.
Managed Security Services
• SIEM (Security Information and Event Management)
o IBE’s SIEM solutions provide organizations with visibility and insight into relevant risk levels by enumerating anomalies and deviations from typical behavioral patterns and taking appropriate
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action. This service collects, analyzes and stores log data from networks, servers and critical applications. Building upon our decade of experience with SIEM solutions, the program includes IBE’s expertise in planning, deploying, managing, and continuously tuning improvements to your environment.
Security Event Monitoring Reporting
Alerting Incident Guidance and Escalation
• Vulnerability Management Program
o IBE’s Vulnerability Management Program provides a continual process for identifying all devices on network, reporting on and managing the remediation of vulnerabilities at multiple layers of the IT infrastructure covering operating systems, servers, workstations, switches, applications, and other network devices.
Vulnerability Management Lifecycle Reporting
External and Internal Vulnerability Scans Vulnerability Review Meetings Remediation and Mitigation Management
• vCISO (Virtual Chief Information Security Officer)
o IBE’s vCISO offering provides an organization with a trusted security advisor. This service is aimed at organizations that may not have budget or the need for a full time CISO. You may require help determining the most optimal security direction for your organization or just need help on a project-by-project basis. A vCISO resource can help you with the creation of a security program and roadmap to simply identify areas for improvement and mature the overall security within your organization.
Security Program Consulting Security Roadmap Review
Identify and Prioritize Security Initiatives Reporting
Security Strategy Review
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• Managed Vulnerability Scan Service
o IBE’s Managed Vulnerability Scan service can provide your organization with accurate information on vulnerabilities that exist in your environment. IBE’s service will automatically scan your external and/or internal network on a monthly basis for new vulnerabilities and provides access to detailed reports and remediation recommendations.
Automated Monthly Vulnerability Scans Reporting
Monthly Scan Notices Web-based Portal
• Managed Security Awareness Training
o IBE’s Security Awareness Training Service provides proactive education, training and testing services for customer’s end users. IBE leverages expertise in security and compliance, as well as training tools and methodologies to manage security awareness training.
Monthly Phishing Tests Reporting
Quarterly Training Campaigns Web-based Management Portal Security Hints & Tips Quarterly Executive Review
• Managed UTM (Unified Threat Management)
o IBE’s Managed UTM Service provides centralized support and management of advanced next generation firewalls to protect against attacks, viruses, Trojans, spam, and other malicious threats.
Centralized Configuration & Support Reporting
Patching & Firmware Upgrades UTM Device Monitoring
Configuration Backups
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SERVICES NOT INCLUDED
• Services not specifically defined in the Sales Order are excluded from it, such as, but not limited to the following. These services may be available as separately billed projects. o Programming and Line of business application support. o Software and hardware upgrades, cabling.
o Home or private network troubleshooting.
o Audio/visual support (projectors, TVs, etc.).
o New application, computer, or peripheral installations. • IBE does not provide hardware repair and recommends Customers use warranty or vendor repair services.
SYSTEM REQUIREMENTS
The full and effective operation of IBE’s service delivery tools and processes depend on the following system requirements being met. Requirements that are not met may affect system stability and the ability for IBE to resolve issues promptly.
• Servers:
o Servers must be from a major brand (Dell, Cisco, HP, IBM, Lenovo, etc.). o Servers must be under current manufacturer hardware warranty or manufacturer hardware maintenance contract.
o Servers must have an appropriate amount of memory for the applications to function properly. o Hardware Management Cards for servers must be installed and fully licensed. o Servers must be connected to a managed/smart UPS backup. • Firewall:
o Firewalls must be from a major brand (Cisco, Fortinet, SonicWall, etc.). o Firewalls must be a current/supported model.
o Firewalls must be under manufacturer warranty.
o Firewalls must have relevant support contracts.
o Firewalls must have a static public IP address.
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• Support will not be provided for any operating system, application, or device that is beyond the manufacturer's published End of Support date.
• All systems must be backed up using an IBE managed, or industry-standard backup solution. • Ethernet cabling must be Category 5E or higher and be properly grounded and bonded. • Suitable power surge protection must be installed for all critical systems. • Room temperature must be maintained for servers and network devices according to manufacturers' specifications.
• All Customer servers and computers must be covered under the Statements of Service unless specifically agreed to therein.
CUSTOMER REQUIREMENTS
Customer agrees to:
• Implement safe browsing and safe email procedures and best practices. No anti-virus solution is foolproof and Customer’s systems are not guaranteed to be virus free by using any anti-virus solution. • Provide remote access to all supported devices to allow technical issues to be resolved. • Notify IBE via Service Ticket twenty-four (24) hours or more prior to any significant proposed device changes for non-system down issues to allow IBE to review prior to any changes occurring. • Own genuine user or device licenses for every operating system and application installed and to maintain records of all software media with CD-keys, serial numbers and unlock codes. • Own valid maintenance contracts for all software and devices and to designate IBE as an authorized agent of Customer under those contracts.
• Maintain third party software support contracts for all line-of-business applications to address end-user support, updates and upgrades, or to maintain expertise internally by Customer’s staff. • Designate a primary point of contact or contacts to interact with the Help Desk to avoid multiple tickets being generated for the same issue and to perform simple, guided on-site tasks. • Plan for the upgrade of any device, operating system or application that is scheduled to become end-ofsupport by its manufacturer.
SERVICE LEVEL OBJECTIVES
IBE will use commercially reasonable efforts to maintain satisfactory uptime and availability for all supported devices and to respond and escalate all reactive support according to the support response processes identified below. System availability may be affected by reasons beyond IBE’s control including:
• Defects and malfunctions of devices, operating systems or applications.
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• Customer changes to devices, operating systems or applications. • Reprioritization of tasks by Customer.
• Problems resulting from actions or inactions of the Customer contrary to IBE’s reasonable recommendations; and
• Loss of power or Internet connectivity.
SUPPORT RESPONSE PROCESSES
For each selected service, IBE will perform reactive services in accordance with its problem prioritization, management and escalation processes. A Service Ticket in IBE’s systems will be used to track and document each service level incident.
Customer may request support by phone at (877) 837-2836 or e-mail. The following is a list of service delivery procedures by source of their request:
• Phone: Used to report high impact incidents. Incidents reported by phone are addressed immediately. • E-mail: Used to report medium and low impact incidents that do not require immediate attention. Incidents submitted through e-mail are assigned to an engineer within one business day. • Chat: Real-time chat with our agents at vip.allcovered.com Remote Support Center target time to answer new calls 24 hours a day is within 2 minutes.
AGREED AND ACCEPTED
________________________
Name of Client
________________________
Signature
________________________
Title
________________________
Date
EXHIBIT C
IBE APPENDICES
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MANAGED IT SERVICES - APPENDICES
Server
Management
Appendix
A