Upland City Council
January 23, 2023

Animal Services Supervisor

 Answers questions and provides information to the public; investigates complaints regarding animals and takes appropriate action when animals are creating nuisances and/or where there is evidence of animal abuse; enforces City animal licensing laws and City codes as assigned.  Conducts field patrols and enforces state laws and regulations and local ordinances regarding stray, dangerous, domestic, and wild animals, and other nuisance complaints; investigates complaints from the public and other agencies regarding nuisance, stray, uncontrolled, dangerous, wild, or diseased animals.
 Evaluates animal bites; arranges for proper identification and quarantining of animals; approves and monitors home quarantine of biting animals.
 Explains laws and regulations to the public relating to the care and control of animals, filing of complaints, and the operations and responsibilities of the animal shelter.  Issues citations for violations of applicable regulations; testifies in court regarding citations, actions taken, and the disposition of complaints.
 Patrols assigned areas in City vehicles; captures wild, stray, and unlicensed animals for impounding; removes dead animals from public and private property; transports injured animals.  Uses humane traps, snares, animal control tools, and monitoring devices.  Identifies symptoms of common animal diseases and recommends veterinary medical care, isolation, or euthanasia.
 Releases impounded animals to owners; euthanizes ill, injured, unwanted or aged animals, participates in the care and feeding of animals.
 Assists other agencies and City departments by responding to animal control claims and inquiries.  Advises, counsels, and instructs others regarding common animal behaviors and safe care and handling procedures.
 Prepares field reports and maintains activity records; collects licensing and user fees when providing customer counter support.
 Provides guidance to temporary work release and volunteer staff, as assigned.  Complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Basic principles and practices of budget administration and monitoring.  Principles, practices, methods, and techniques of overseeing a comprehensive animal control program.
 Basic species and breed identification of a variety of domestic and common wild animals.  Symptoms and behavior associated with rabies and other common diseases of animals.  Behavior and handling of common domestic and wild animals.

Animal Services Supervisor

 Methods and equipment used in the care and handling of common domestic and wild animals.  Methods and techniques of handling, collection, impoundment, and registration of a variety of wild and domestic animals in various conditions.
 Occupational hazards and standard safety practices necessary in the area of animal services.  Basic mathematics.
 Modern and complex principles and practices of animal care and disease treatment and prevention.  Procedures, methods and techniques of animal shelter construction, sanitation, and management.  Basic practices of law enforcement.
 Safe driving principles and practices.
 Applicable federal, state, and local laws, codes, and regulations pertaining to the proper care and control of animals.
 Principles and procedures of record keeping and reporting.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Ability to:

 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex animal control officer duties.  Handle, capture, and control animals humanely and effectively under stressful or emergency conditions;
 Assess animal behavior and make effective decisions regarding handling, capturing, or destroying the animal.
 Identify symptoms and behaviors associated with rabies, distemper, parvo, upper respiratory infections, parasites, and other common domestic and wild animal diseases.  Operate and maintain a wide variety of animal control tools and equipment.  Safely operate assigned vehicles.
 Learn the street layout and topography of the City of Upland.  Administer euthanasia by lethal injection in a humane and gentle manner.  Effectively respond to calls for services.
 Respond to requests and inquiries for information regarding animal services.  Interpret, explain, apply, and enforce laws, ordinances, and regulations pertaining to animal control.  Recognize normal and abnormal animal behavior.
 Handle potentially dangerous animals in a safe and efficient manner.  Access, retrieve, enter, and update information using a computer terminal.  Understand and follow oral and written instructions.
 Estimate necessary materials and equipment to complete assignments.  Prepare and maintain accurate and complete records.
 Read and interpret laws, regulations, manuals, and other materials.

Animal Services Supervisor

 Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Interact effectively and sensitively with individuals from diverse backgrounds.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Five (5) years of increasingly responsible experience in animal care and control, of which one (1) year should be in a supervisory or lead capacity.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within 12 months from appointment, a valid Certification per California Penal Code Section 832, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, to inspect various City and residential sites, and to walk on uneven terrain; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a field classification with frequent standing in work areas and walking between work areas required. Wrist flexion and lateral rotation are necessary in combination with grasping to handle a snare and leash. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift, move, and carry animals that typically weigh up to 100 pounds.

ENVIRONMENTAL CONDITIONS

Employees primarily work outside in variable weather conditions and under exposure to potentially infectious diseases and hazardous physical substances. May involve exposure to dangerous and/or diseased animals. This position will be around animals known to cause allergies. Employees may interact

Animal Services Supervisor

with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Must be available for call-out and overtime, as required, and work weekends, holidays and evenings as assigned.

November 2022
FLSA: Exempt

CHIEF OF POLICE

DEFINITION

Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Police Department including Operations, Investigation, Support Services, and Administrative Divisions; ensures public safety goals are achieved; participates as a member of the executive management team; formulates departmental policies, goals, and directives; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental, regulatory agencies, and various public and private groups; provides highly responsible and complex professional assistance to the City Manager in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives administrative direction from the City Manager. Exercises direct supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS

This is a department director classification that oversees, directs, and participates in all activities of the Police Department, including short- and long-term planning as well as development and administration of departmental policies, procedures, and services. This class provides assistance to the City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy, City functions and activities, including the role of the City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas.

Responsibilities include coordinating the activities of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives, and for furthering City goals and objectives within general policy guidelines.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Assumes full management responsibility for all Police Department programs, services, and activities including Operations, Investigation, Support Services, and Administrative Divisions; ensures the proper enforcement of laws and ordinances, protection of life and property, and prevention of crime to ensure public safety goals are achieved.
 Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, rules, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels; plans special programs and services and oversees their implementation via subordinate personnel; recommends adoption and assists in the preparation of City ordinances related to public safety matters.
 Manages and participates in the development and administration of the department’s budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs and implements budgetary adjustments, as necessary; develops long-term plans to address facilities and space needs.

Chief of Police

 Selects, trains, develops, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees to correct deficiencies; reviews internal investigations, makes final findings, and issues final orders of discipline; responds to staff questions and concerns; leads and facilitates management meetings with internal departmental teams.  Contributes to the overall quality of the department’s service by developing, reviewing, and implementing policies and procedures to meet legal requirements and City needs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.  Monitors legal, regulatory, technology, and societal changes and court decisions that may affect the work of the department; determines equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner.
 Oversees the development of requests for proposals for professional services; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.  Analyzes crime data and oversees initiatives to reduce crime and facilitate crime prevention programs; monitors staff response to major emergency incidents; resolves major problems or complaints related to officer conduct or sensitive community issues.
 Assists citizens, community groups, advisory committees, other law enforcement, and City departments in evaluating crime prevention programs, safety issues, enforcement practices, and other areas.  Participates as a member of the City's executive management team in establishing strategic and development goals and resolving operational issues.
 Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.
 Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.  Advises and supports the City Manager's Office, City Council, and executive boards and commissions; represents the department in policy matters; participates in and makes presentations to the City Council and a wide variety of committees, boards, and commissions.  Attends and participates in outside professional groups and committees; stays abreast of new trends and innovations in the field of law enforcement.
 Directs the maintenance of working and official departmental files.  Prepares, reviews, and presents staff reports, press releases, various management and information updates, and reports on special projects as assigned by the City Manager.  Responds to public inquiries and complaints and assists with resolutions and alternative recommendations; confers with citizens and City officials on law enforcement problems and assists in the development of innovative municipal law enforcement policies.  Serves as a spokesperson for the department at a variety of community events, advisory committees, meetings, and with other public relations activities.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

Chief of Police

QUALIFICATIONS

Knowledge of:

 Administrative principles and practices, including goal setting, strategic planning, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
 Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Principles and practices of strategic plan development.  Principles and practices of managing and administering complex budgets.  Principles and practices of contract management.
 General principles of risk management related to law enforcement operations and services.  Principles, practices, and procedures of public administration in a municipal setting.  Functions, authority, and responsibilities of an elected City Council.  Modern principles, practices, and techniques of police administration, organization, and operation, including community-based policing practices and community relations.  Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.  City codes, ordinances, standard operating manuals, personnel policies and procedures, and applicable memoranda of understanding.
 Technical and administrative phases of crime prevention and law enforcement, including criminal investigation and identification, patrol, traffic enforcement, crime prevention, police records management, and police communications.
 Laws and rules governing criminal evidence, search and seizure, arrest, care, and custody of persons and property, and juvenile delinquency control.
 Use of firearms and other modern police equipment.
 Methods and techniques of developing technical and administrative reports and business correspondence.
 Research and reporting methods, techniques, and procedures.  Applicable federal, state, and local laws, codes, ordinances, and regulations related to law enforcement, including the California Penal Code and Civil Procedures, Vehicle Code, Health and Safety Code, Peace Officer Bill of Rights, and relevant provisions of other State codes.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Provide administrative and professional leadership for the Police Department.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Interpret, understand, apply, explain, and ensure compliance with federal, state, and local laws, regulations, policies, procedures, and standards relevant to work performed.  Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility.

Chief of Police

 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Effectively administer special projects with contractual agreements and ensure compliance with contractual obligations.
 Exercise tact in persuading upset individuals to voluntarily comply with standards, codes, and regulations.
 Make effective public presentations to elected bodies, business groups, the general public, and City staff.
 Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
 Exhibit technical ability that commands the respect of subordinates.  Act quickly and calmly in emergencies.
 Effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Analyze and solve complex administrative, operational, financial, political, and organizational problems.
 Direct the establishment of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor's degree from an accredited college or university with major coursework in criminal justice, police science, public administration, business administration, political science, or a related field.

Experience:
 Ten (10) years of increasingly responsible professional local law enforcement experience including a minimum of two (2) years as a Police Captain.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid POST Advanced Certificate, to be maintained throughout employment.  Possession of a valid POST Management Certificate, to be maintained throughout employment.  Possession of a valid POST Supervisory Certificate, to be maintained throughout employment.

Chief of Police

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects and to operate a motor vehicle and visit various city locations; vision to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves knowledge and use of firearms and other weapons, chemical agents, and restraint devices.

Fieldwork requiring frequent walking on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work.

ENVIRONMENTAL CONDITIONS

Employees work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

WORKING CONDITIONS

Required to work stand-by or attend meetings during non-business hours.

November 2022
FLSA: Non-Exempt

CODE ENFORCEMENT OFFICER

DEFINITION

Under general supervision, investigates code compliance, resolves complaints, and enforces City codes and ordinances related to property, land use, business licenses, and similar community standards and City requirements; prepares and disseminates notices related to violation and citations to secure compliance; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing technical duties in support of the City’s municipal code enforcement and compliance efforts of other codes such as California Building Codes and the Health and Safety Code. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Receives, records, and investigates complaints from the public and staff regarding violations of municipal codes, ordinances, standards, and health and safety regulations; documents violations by securing photographs and other pertinent data; researches ownership records, prior complaints, municipal codes and ordinances, and state regulations to establish whether a violation has occurred.  Initiates contacts with residents, business representatives, and other parties to explain the nature of incurred violations and to encourage compliance with municipal codes, ordinances, and community standards.
 Prepares notices of violation for noncompliance and citations according to applicable codes and regulations; issues letters to property owners notifying them of violations; as appropriate, affixes notice of violation on property to abate fire and public safety hazards and public nuisances.  Coordinates and conducts follow-up abatement procedures including the preparation of additional correspondence, site visits, and communication with property owners and attorneys; conducts follow- up investigations to ensure compliance with applicable codes and ordinances; prepares non-compliance cases for legal action; presents testimony at nuisance abatement hearings and court appearances.  Makes drive-by or on-site inspections of residential, industrial, and/or commercial areas; notes possible violations at other property sites during the course of field investigations.  Meets with various City departments and legal counsel regarding complaints; coordinates activities with other staff and enforcement personnel.
 Provides information to violators, the general public, the business community, and other government agencies regarding codes, laws, and ordinances; responds to questions, complaints, and inquiries.

Code Enforcement Officer

 Maintains files and records related to citations and violations; prepares a variety of written reports, memoranda and correspondence.
 Inputs and retrieves a variety of information using a computer terminal.  Presents testimony and findings at administrative hearings and in court, as required.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles, practices, methods, and techniques of code violation investigation and enforcement.  Methods and procedures used in code enforcement including citation issuance procedures.  Methods used to obtain various types of inspection warrants, and principles used to prepare legal documents; operational characteristics of code enforcement equipment and tools.  Applicable federal, state, and local laws, rules, regulations, ordinances, and codes related to public property use, nuisances, and abatement practices.
 Public health and safety standards; administrative and departmental policies.  Basic mathematical principles.
 Safe driving principles and practices.
 Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Respond to inquiries, complaints, and requests for service in a fair, tactful, and timely manner.  Perform private property inspections, collect evidence, document inspection cases, and issue notices and citations.
 Understand, interpret, and explain City codes, ordinances, and regulations to property owners, residents, and others.
 Assess situations, deescalate challenging situations, and resolve conflict, while remaining calm.  Handle the more complex and sensitive investigations and issues involving code enforcement.  Read and interpret maps, plans, and legal descriptions.  Operate a cell phone, camera, and tape recorder.
 Operate a motor vehicle safely.
 Operate a variety of tools and field-testing equipment including small hand tools and noise meter.  Learn occupational hazards and standard safety practices necessary in the area of code enforcement.  Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Code Enforcement Officer

 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by college level courses in public relations, psychology, code enforcement, or a related field.

Experience:
 Two (2) years of code enforcement experience.

Licenses and Certifications:

 Possession of a valid California Driver's License, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months from appointment, a valid certification per California Penal Code Section 832.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field inspection, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various locations; vision to inspect site conditions and work in progress.

The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 65 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Exempt

CRIME AND INTELLIGENCE ANALYST

DEFINITION

Under general supervision, collects, compiles, and analyzes crime data from a variety of sources; performs statistical analysis; provides information on patterns and trends of criminal activity for use by police personnel, members of the community, and outside agencies; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing work to analyze police department data of crime, criminals, crime victims, community demographics, traffic issues, and police operations. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

➢ Researches, collects, and analyzes crime and community demographic data and performs analysis to determine patterns and trends; gathers and updates information on criminal activity and other periodic crime activity; conducts searches to retrieve crime information. ➢ Uses and maintains various law enforcement and non-law enforcement automated systems; generates and produces maps, graphs, tables, charts, and reports using spreadsheets, databases, geographic information systems (GIS), and statistical software.
➢ Prepares charts, maps, posters, and other visual presentations; makes oral and written presentations to law enforcement personnel to assist in the effective allocation of law enforcement resources; prepares presentations for executive staff and governmental agency officials. ➢ Prepares detailed administrative and management reports and maintains accurate records; prepares reports to assist in criminal investigations to make intelligent assessments. ➢ Receives and responds to requests for information from the public, department personnel, and stakeholders or representatives from other agencies.
➢ Provides analytical support in the development of department and community surveys. ➢ Participates in the development and maintenance of computer programs to assist in crime analysis efforts; develops and maintains crime related information on the department intranet and internet websites.
➢ Develops and advises on strategies against recognized criminal trends. ➢ Provides data to assist in effective deployment strategies of patrol personnel; supports and assists police investigators directly in the compilation and analysis of confidential information regarding criminal investigations; recommends investigative directions based on conclusions drawn from analysis.

Crime and Intelligence Analyst

➢ Attends and participates in meetings and seminars; stays abreast of new trends and innovations in the field of criminal justice and crime analysis.
➢ Maintains an ongoing partnership to ensure constant flow of information between law enforcement and related agencies.
➢ Maintains appropriate documentation to ensure compliance with legal requirements and standards. ➢ Testifies in court, as required.
➢ Observes and complies with City and mandated safety rules, regulations, and protocols. ➢ Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

➢ Principles, methods, and techniques used in researching, compiling, sorting, evaluating, and analyzing statistical, theoretical, and factual criminal and offender information. ➢ Data collection, math, statistical analysis, and display. ➢ Criminal justice system functions and processes.
➢ Crime-related terminology.
➢ Research methodology for the analysis of a variety of complex data. ➢ Principles of automated information systems.
➢ GIS mapping and other geographical database systems.
➢ The distinction between crime patterns, series, and trends. ➢ Current technology and trends in the profession.
➢ Principles and procedures of recordkeeping.
➢ Applicable federal, state, and local laws, rules, regulations, ordinances, and procedures relevant to assigned area of responsibility.
➢ City and mandated safety rules, regulations, and protocols. ➢ Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
➢ The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
➢ Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

➢ Independently and accurately compile, organize, analyze, and interpret crime and criminal offender data.
➢ Effectively examine information and statistical data. ➢ Prepare written descriptions and reports.
➢ Create, maintain, and access database files.
➢ Utilize various computer systems in data collection, statistical analysis, and data presentation. ➢ Understand organizational and political implications of research findings, recommendations, and decisions.
➢ Exercise appropriate judgment in answering questions and releasing information. ➢ Analyze and project consequences of decisions and/or recommendations. ➢ Exercise independence in identifying, defining, and selecting study methods. ➢ Problem solve and make effective decisions.
➢ Understand and apply complex concepts provided by information management systems. ➢ Function calmly in situations that require a high degree of sensitivity, tact, and diplomacy.

Crime and Intelligence Analyst

➢ Establish and maintain a variety of filing, recordkeeping, and tracking systems. ➢ Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. ➢ Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
➢ Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
➢ Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
➢ Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
➢ Equivalent to completion of the twelfth (12th) grade, supplemented by completion of a Crime Analyst Certificate program from an accredited college.

Experience:
➢ One (1) year of experience as a crime analyst trainee or the equivalent.

Licenses and Certifications:

➢ None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office eq uipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

FORENSIC TECHNICIAN

DEFINITION

Under general supervision, performs a variety of technical support activities associated with the collection, tracking, handling, and safekeeping of evidence and found property for the Police Department; develops palm prints, uses various methods of photography to document crime scenes, and maintains the physical integrity and control of evidentiary items in the City’s custody; maintains the chain of evidence; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing technical duties in support of property and evidence collection, handling, and preservation. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Responds to crime scenes; collects, processes, preserves, classifies, categorizes, analyzes, logs, and maintains record and storage systems for physical evidence for use in criminal proceedings; documents crime scenes utilizing photography, videotaping, and crime scene research.  Locates, develops, and collects latent fingerprints using various chemicals, materials, instrument, and computer systems; submits fingerprints to CAL-ID.
 Transports all types of physical evidence from crime scenes such as trace, biological, firearm, impression, bomb/arson, entomological, and other general types of evidence for laboratory analysis; submits drugs and associated paperwork to the San Bernardino County Crime laboratory; transports evidence, property, narcotics, and other materials to court; transfers evidence, while maintaining integrity, to and from storage.
 Receives property and evidence; documents the receipt, maintains the physical integrity and control and the chain of custody, and physically stores property and evidence in the designated property and evidence room and/or warehouse.
 Releases and purges property and evidence following appropriate federal, state, and local laws and regulations; prepares evidence and property for auction and/or disposal upon completion of court proceedings as authorized and ordered.
 Performs crime scene reconstruction, including analyzing and interpreting bloodstain patterns and gunshot trajectories to determine circumstance and sequence of events; uses tire and shoe tracking techniques to support reconstruction efforts.
 Prepares courtroom displays and testimony for trial use; maintains chain of evidence records involving property; presents expert testimony on evidence as requested.

Forensic Technician

 Maintains lab equipment and safety equipment; uses standard office equipment regularly and helps with basic maintenance.
 Composes a variety of correspondence, reports, and other materials requiring judgment of evidence content, accuracy, and completeness.
 Teaches and presents investigative techniques to students or other law enforcement personnel/agencies, as required.
 Attends postmortem examinations, takes photographic evidence, collects pathological samples and evidence for lab analysis, and acts as station photographer for special events and employee photos.  Initiates, organizes, updates, maintains, and controls access to complex filing systems and records, including highly sensitive case files.
 Acts as liaison to the court and other offices requiring the transmission of property and evidence; prepares evidence for officers and investigators for court proceedings; maintains records and tracks such actions.
 Releases property to the public; prepares the proper paperwork and prepares evidence for pick-up; completes the necessary reports and documentation of the release.  Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information, and services in person and by phone, and coordinating work with other City departments.
 Records and maintains records for all currency booked into evidence, safekeeping, and found property; prepares documentation for all monies authorized for general fund/unclaimed money transfers; coordinates money/safe transfers between departments.
 Prepares evidence for use in court cases; delivers and retrieves evidence to and from the District Attorney's Office, Superior Court, Department of Justice, and other locations, maintaining the chain of custody.
 Prepares correspondence, reports, forms, receipts, and specialized documents, such as letters to investigators, property claim letters to citizens, and other correspondence.  Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
 Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Crime scene investigation including methods and techniques used in the collection, preservation, organization, and presentation of physical evidence.
 Fingerprinting processes and classification.
 Rules of evidence.
 Federal, state, and local laws, regulatory codes, ordinances, and procedures regulating the collection, preservation, destruction of property and evidence.
 Crime scene report writing.
 Court testimony procedures and techniques.
 Methods and procedures for receiving, storing, inventorying, issuing, and safeguarding property.  Photography equipment; use of alternative light sources; current technology in processing and interpreting latent prints, firearms, bloodstains, and bullet trajectory.

Forensic Technician

 Functions, terminology, services, and principles and practices of law enforcement work.  Techniques for records management and evidence processing, including records disbursement and chain of evidence procedures.
 Categories of evidence for organizing and storing same.  Methods used in the collection, tabulation, review, analysis, and distribution of evidence and property, forms, reports, and documents.
 Recordkeeping principles and practices.
 Business arithmetic and basic statistical techniques.  City and department policies and protocols.
 Firearm safety.
 Effective interpersonal relations.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Perform technical, detailed, and responsible law enforcement support work.  Independently and accurately conduct technical criminal evidence collection and maintenance; recognize, search for, collect, and preserve all types of evidence.  Maintain the integrity of evidence and the chain of custody as required by established guidelines.  Effectively use alternative light sources to record or visualize physical or trace palm prints and other types of body prints.
 Take and process effective and useful crime scene photos.  Lift, classify, verify, and identify latent fingerprints; use computer system to process and interpret latent prints.
 Collect, photograph, preserve, identify, and perform basic analysis of blood, ballistic, narcotic, and other types of physical evidence and perform physical match comparisons.  Prepare castings or moulages of various impressions.
 Analyze and prepare conclusions for use in court testimony.  Prepare accurate, concise, and thorough written crime scene reports, correspondence, and other written materials.
 Effectively reconstruct crime scenes; effectively testify in court as an expert witness regarding crime scene evidence.
 Store and maintain a diverse range of property and evidence requiring different methods of treatment, retention, and environmental conditions.
 Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Enter data into a computer system, file and maintain automated and hardcopy records, and prepare written materials with sufficient speed and accuracy.
 Make accurate arithmetic and statistical calculations.  Organize and maintain accurate office, specialized, and sensitive files, and records.  Understand and follow written and oral instructions.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Forensic Technician

 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade supplemented by courses/training in crime scene analysis, forensics, digital photography, or a closely related field.

Experience:
 One (1) year of experience in the field of forensic science, detection, collection, preservation, photography, fingerprinting, and identification of evidence, or related experience with a law enforcement agency.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field work must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, and to operate a motor vehicle and visit various City sites and vision to operate vehicles. The job involves fieldwork requiring walking or standing on uneven terrain to access crime scenes and to identify problems or hazards. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

May be required to work on-call during any shift, weekends, and holidays.

November 2022
FLSA: Non-Exempt

HOMELESS SERVICES COORDINATOR

DEFINITION

Under direction, provides counseling and intervention services to the homeless population to empower and enable them to solve personal problems and receive support from appropriate community resources; hosts and attends meetings with local and regional stakeholders; performs a variety of duties to assist the City with homeless services activities, specifically to reduce homeless population; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing a full range of counseling, intervention, and case management services to the City’s homeless population. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Develops and oversees homeless services program goals and objectives; provides guidance on homeless issues and oversight of the City’s efforts to address and end homelessness.  Provides homeless services and enforces site-specific policies and procedures.  Performs intake and client assessment; acts as a client resource by providing referrals to services available in the community; manages clients by utilizing conflict resolution and crisis management techniques.
 Transports homeless individuals in a City vehicle to department approved shelters and other locations.  Manages homeless services documentation including client messages, daily log, client warnings, incident reports, Child Welfare Services reports, filing, and other clerical duties as required.  Orients and interacts with various service providers and community members; attends staff meetings and training sessions as required.
 Hosts community outreach, educational programs, and meetings to educate the public on progress and updates in homeless related matters based on ordinances or legislation.  Administers grants, grant reporting, overview, and oversight of future funding opportunities in homeless services.
 Completes necessary documentation in an accurate and timely manner and coordinates City policies and activities with local, regional, state, and federal homeless programs.

Homeless Services Coordinator

 Serves as committee board member on the Interagency Council on Homelessness for the West Valley Steering Committee and makes recommendations on behalf of the City.  Provides oral and written reports to various departments, commissions, and other community groups on the City’s homeless issues; responds to internal and external inquiries and comments with diplomacy and tact.
 Complies with City and mandated safety rules, policies, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Operational characteristics, services, and activities of housing programs.  Social, economic, and political issues relevant to low-income, disadvantaged, disabled, homeless, and elderly communities and trends in the field of homeless and social services.  Current federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to social services programs.
 Principles and practices of housing assistance programs.  Needs assessment and counseling techniques.
 Outreach techniques.
 Principles of time management.
 Information and referral techniques.
 Program development, implementation, management, and evaluation.  Principles and practices of contract administration and evaluation.  Principles and practices of public agency budget development and administration.  Resources and requirements to acquire private and governmental funding.  Program development, implementation, management, and evaluation.  Effective communication, public relations, advocacy, and community outreach techniques.  City and mandated safety rules, policies, regulations, and protocols.  Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

 Maintain strict confidentiality.
 Establish, organize, and maintain complex record keeping systems.  Understand and follow oral and written direction.
 Work in a fast-paced environment with short deadlines and several simultaneous activities.  Interpret and apply the policies and procedures of the program.  Define problems, establish facts, and draw valid conclusions.  Manage situations requiring diplomacy, fairness, firmness, and sound judgment.  Effectively communicate and interact with personnel at all organizational levels.  Operate vehicles for official business purposes in a safe manner.  Relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy status, age, marital status, veteran status, sexual orientation, disability, or socio-economic level.

Homeless Services Coordinator

 Work with an at-risk population for health and safety issues, including those with a previous history of involvement with the criminal justice system.
 Use reasonable precautions in performance of duties, adhere to applicable safety rules and practices, and act in a manner that ensures maximum safety to self and other employees.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in social sciences, public health, public administration, or a related field.

Experience:
 Three (3) years of increasingly responsible experience in the development, delivery, monitoring, or evaluation of community programs.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Must attend Child Abuse Mandated Reporter training.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field inspection, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress.

The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 40 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

Homeless Services Coordinator

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Must be willing and able to work flexible and evolving schedules, including nights, early mornings, weekends, and holidays, based on the demands of the position.

November 2022
FLSA: Non-Exempt

PARK RANGER

DEFINITION

Under general supervision, performs a wide variety of patrol and related duties involving the enforcement of City land use regulations and applicable laws to ensure safe and efficient access for the public and staff; serves as a Peace Officer under the California Penal Code; performs a variety of work in the construction, modification, maintenance, restoration, and repair of City lands and facilities; responds to requests and inquiries from the public and provides visitor information as necessary; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing technical duties in support of visitor safety, parks patrol, and ensuring appropriate use of City lands and facilities. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Performs a wide variety of patrol and related duties involving the enforcement of City parks and open space land use regulations and applicable laws to ensure safe and efficient access for the public and staff.
 Patrols an assigned area consisting of City parks, trails, open spaces, and facilities by vehicle, bicycle, or on foot to ensure safe and proper use of City lands and facilities; responds to public inquiries and complaints; checks for and reports hazards.
 Interprets and enforces City regulations and pertinent local, state, and federal regulations; addresses violations; issues verbal warnings and/or citations as appropriate in the capacity of a Peace Officer under the California Penal Code.
 Performs minor maintenance activities on City properties and related facilities to ensure safe and efficient access for the public and staff; tasks may include, but are not limited to, removal of downed trees and debris on trails, vegetation clearance, sign and fence repair, cleanup and disposal of hazardous materials, hypodermic needles, other drug paraphernalia, and related tasks; detects and reports any vandalism, necessary repairs, or safety concerns to appropriate staff.  Operates and maintains a variety of vehicles, tools, and equipment such as emergency patrol vehicles, enforcement tools and restraining devices, power saws, brush cutters, sprayers, mowing tractors, all- terrain vehicles, and various tools required for enforcement, patrol, construction, and maintenance duties performed.
 Responds to emergency medical incidents, search and rescue, and other similar calls; notifies appropriate medical, law enforcement, and/or fire response agencies; assumes incident command;

Park Ranger

assesses and secures accident scenes; provides traffic and crowd control; provides first responder emergency medical attention.
 Acts as a representative to visitors, City staff, and the general public regarding questions, problems, concerns, and activities within City lands and related facility areas; coordinates use of lands and facilities with Recreation staff; responds to requests for service or provides referrals to other departments and divisions as appropriate.
 Maintains regular communication with code enforcement, law enforcement, fire, other City departments, and outside agencies related to activities within City lands and facilities.  Performs routine administrative tasks such as filing, answering telephones, and preparing forms, reports, and accounting documents.
 Prepares and maintains a variety of written logs, records, reports, and files related to work performed, including incident/accident reports, daily logs, and activity reports.  Attends trainings, workshops, and classes related to job duties.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 State and local laws, codes, and ordinances related to park operations and management.  Principles, practices, and procedures of park law enforcement, emergency medical response, and search and rescue.
 Principles, practices, tools, and equipment for maintaining and repairing open spaces, parks, and related facilities.
 Basic methods and techniques of emergency response and cardiopulmonary resuscitation (CPR).  Operational characteristics and maintenance of a variety of hand and power tools and light equipment.  Safe and proper use of equipment and devices used in enforcement activities such as pepper spray or other chemical agents, batons, and restraining devices.  Principles and practices of public relations, customer service, and visitor management.  Methods and techniques of wild land resource protection.  Radio communication protocols.
 Principles, practices, methods, and rules of safe driving and cycling.  Principles and procedures of recordkeeping and basic report writing.  Applicable federal, state, and local laws, rules, regulations, ordinances, and procedures relevant to assigned area of responsibility.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Interpret, apply, explain, and enforce complex City, local, state, and federal codes and regulations.

Park Ranger

 Understand the organization and operation of City lands and facilities necessary to assume assigned responsibilities.
 Handle medical emergencies and injuries in a calm and effective manner, including providing first aid and CPR.
 Perform a variety of basic maintenance, groundskeeping, and repair work.  Safely and effectively use and operate assigned vehicles and equipment.  Read, interpret, and apply technical information from maps, manuals, drawings, specifications, layouts, blueprints, and schematics.
 Perform various emergency medical aid, search and rescue, and other response and prevention activities.
 Prepare clear and accurate reports, records, and other written materials.  Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in natural sciences, resource management, recreation, criminal justice, or a related field.

Experience:
 Two (2) years of responsible experience in park and open space operations, public service, law enforcement, or a related field requiring extensive public contact and the interpretation and application of rules and regulations.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months from appointment, a valid California Penal Code 832 certificate, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months from appointment, valid Pepper Spray, First Responder, CPR, and First Aid certifications, to be maintained throughout employment.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen;

Park Ranger

and hearing and speech to communicate in person and over the telephone and radio; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field inspection, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress.

The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, vermin and pests, and bodily fluids and blood. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

PARKING CONTROL AIDE

DEFINITION

Under general supervision, patrols City streets and parking facilities in order to enforce time-limit parking ordinances and posted restrictions; provides information and assistance on parking rules and regulations to the public; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing a full range of parking enforcement duties. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Enforces posted parking regulations on City-operated parking facilities and time-limit parking on streets; patrols designated parking areas; marks on the ground on each parked vehicle with powdered chalk to determine the length of time parked in time zone.  Writes and issues citations to violators for vehicles parked beyond the legal limit, double parked, or illegally parked in red zones, bus zones, loading zones, and other restricted parking areas; reports vehicles parked in an unsafe or illegal manner, such as blocking driveways, handicapped zones, fire lanes, and hydrants.
 Operates a two-way radio to check registrations; reports stolen vehicles; requests assistance in emergency situations; dispatches information to other staff in the field as necessary; reports any irregular or suspicious circumstances to the Police Department.  Through complaints or visual observance, marks vehicles on street for 72 hours; issues citations for unregistered, towed vehicles and other violations, as necessary.  Advises the general public of code provisions and parking violation procedures; maintains pleasant and effective public relations with merchants and the general public; participates in training programs; safely operates a City motor vehicle.
 Makes arrangements for illegally parked, improperly licensed, or abandoned vehicles to be towed.  Reports and monitors dangerous road conditions, traffic signals, and signs, and reports any malfunctions; assists with traffic control as needed.
 Performs clerical and courier duties handling files and paperwork; prepares routine office correspondence and reports; maintains records and statistics related to parking citations.  Operates a computer for maintenance of parking citation and execution of Administrative Reviews.

Parking Control Aide

 Participates in court appearances and or hearings, as assigned.  Complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Parking enforcement principles, procedures, techniques, and equipment.  Municipal Code sections and other state and local laws and regulations applicable to parking enforcement duties.
 Defensive driving and appropriate safety precautions and procedures.  Basic arithmetic.
 Alpha and numerical filing procedures.
 City and mandated safety rules, regulations, and protocols.  Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

 Read, understand, and apply department policies, rules, regulations, instructions, California Vehicle Codes, and City Municipal Code sections in carrying out assigned parking control and enforcement duties.
 Explain laws, regulations, policies, rules, regulations, and codes to members of the public.  Exercise firmness and tact in conducting enforcement activities.  Write legibly.
 Follow directions and read maps.
 Operate a two-way radio and a Mobile Data Terminal (MDT) with accuracy.  Maintain schedules and carry out assigned duties without close supervision.  Understand and follow oral and written instructions.
 Read and interpret data, information, and documents.
 Analyze and solve problems.
 Observe and interpret situations.
 Learn and apply new information or skills.
 Perform highly detailed work on multiple, concurrent tasks.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Parking Control Aide

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Two (2) years of increasingly experience and relevant public contact experience.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months of appointment, a valid Certification per California Penal Code Section 832, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp and make repetitive hand movement in the performance of daily duties; to operate varied hand and power tools and construction equipment, and to operate a motor vehicle and visit various City sites; and vision to inspect and operate equipment and the ability to adjust focus sufficient to read small print, computer screens, and other written material. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate and repair tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 60 pounds or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust and air contaminants. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

POLICE CADET

DEFINITION

Under immediate supervision, performs a wide variety of non-sworn duties in various divisions of the Police Department, including lobby reception, records, patrol, traffic, property and evidence, and/or administration; provides general office support as assigned; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This entry level classification is responsible for performing routine non-sworn civilian status work in the Police Department. Work is usually supervised while in progress and fits an established structure or pattern.

Exceptions or changes in procedures are explained in detail as they arise. Since this class is used as a training class, employees may have only limited or no directly related work experience. This position is intended to prepare the incumbent to progress toward achieving a future career, possibly within the law enforcement field.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Learns, understands, and applies Department and mandated applicable laws, ordinances, policies, and procedures.
 Provides technical assistance to the public at the front desk and over the telephone; gathers information and records complaints; directs callers to other departmental personnel or other agencies as appropriate; learns and operates police radio communications equipment.  Prepares and processes a variety of reports, forms, citations, applications, and permits; types, compiles, and tabulates basic statistical and financial data; tracks status of cases and warrants; maintains related files and records.
 Assists with vehicle release duties such as regular and thirty (30) day tows, tow hearings, vehicle repossessions, property releases, and vehicle auctions.  Releases records as appropriate such as criminal reports, crash reports, and calls for service.  Performs California Law Enforcement Telecommunication Systems (CLETS) data entry duties; enters missing/found persons, impounded/stored/repossessed vehicles, and lost and found property into the appropriate records system.
 Maintains contact with citizens regarding potential law enforcement problems and preserves good relationships with the general public; takes an active role in areas of public education relative to crime and crime prevention.
 Acts as a court liaison, delivers criminal reports to the District Attorney’s Office for review, and collects court documents related to the filing or rejection of criminal cases.

Police Cadet

 Assists with crime prevention and community relations programs and in the Investigation Division, as assigned.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 General functions of a municipal law enforcement agency.  Basic principles of record keeping.
 Proper care and maintenance of property and equipment.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Accept supervisory authority.
 Respond to and effectively prioritize multiple phone calls and other requests for service.  Obtain, record, and retain complete and accurate information from diverse individuals, including those who are upset, angry, or difficult to understand.
 Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations.
 Learn and understand the organization and operation of the Department and outside agencies as necessary to assume assigned responsibilities.
 Prepare and maintain accurate and precise written documents such as technical reports, records, and correspondence that may serve as evidence in court.
 Learn and operate police radio communications equipment.  Organize, maintain, and update office database and records systems.  File materials alphabetically, chronologically, and numerically.  Organize work, set priorities, and meet critical deadlines.  Understand and follow oral and written instructions.
 Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.  Learn and apply new information or new skills.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Police Cadet

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 None.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances, and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Exempt

POLICE CAPTAIN

DEFINITION

Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of an assigned division within the Police Department, including field operations or administrative services; coordinates assigned activities with other City departments and outside agencies; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Chief of Police in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Chief of Police. Exercises direct supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS

This is a management classification responsible for planning, organizing, and managing the staff, operations, and activities of an assigned division within the Police Department. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision- making responsibilities, which include division budget administration, program evaluation, and recommendation and implementation of policies, procedures, goals, objectives, priorities, and standards related to field operations or administrative services. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Plans, manages, and oversees the daily functions, operations, and activities of a division within the Police Department, including patrol, traffic, safety, investigation, crime analysis and prevention, communications, property, computer systems, and police services.  Participates in the strategic development and implementation of goals, objectives, policies, and priorities for the division; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures.
 Participates in the development, administration, and oversight of division and/or department budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.
 Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.  Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.  Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality.

Police Captain

 Investigates and resolves problems with requests for services or complaints regarding police functions; conducts internal investigations of complaints from officers and/or the public; mediates any conflicts or disputes with department personnel or the public; takes appropriate action to ensure a timely and equitable resolution.
 Reviews training and development strategies; works with subordinate managers and supervisors to determine the effectiveness of training in meeting the Department’s overall strategic goals and objectives; develops and implements changes to these programs as needed.  Provides highly complex technical and administrative support to the Police Chief and undertakes assigned projects.
 Prepares, reviews, and completes various reports, including City Council agenda reports and department-related documentation and correspondence.
 Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.  Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies, including other law enforcement agencies and community associations; provides staff support to commissions, committees, and task forces, as necessary.  Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of law enforcement and public safety; researches emerging products and enhancements and their applicability to City needs.
 Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
 Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.  Directs the establishment and maintenance of working and official division files.  Serves as acting Chief of Police or as a commander for other divisions on a relief basis, as directed.  Ensures staff compliance with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
 Principles and practices of budget development and administration.  Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.  Principles and practices of contract administration and management.  Operations, services, and activities of a comprehensive municipal law enforcement department.

Police Captain

 Principles, practices, methods, and techniques of criminal law, and law enforcement including patrol, investigation, interrogation, crime prevention, crime scene management, and special operations functions.
 Principles and practices of law enforcement administration, organization, and management.  Methods and techniques of public relations.
 Recent legislation and court decisions and their impact on department operations.  Principles and philosophies of community policing, including strategic issues and problem solving.  Weapons instruction and use related to legal and ethical law enforcement services.  Police Officer Bill of Rights, risk management, and resources management.  Regional, state, and national policing trends and best practices.  Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

 Plan, organize, oversee, and manage the staff and operations of an assigned division within the Police Department.
 Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Provide administrative, management, and professional leadership for the division.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Evaluate and develop improvements in operations, procedures, policies, or methods.  Evaluate changes to service models for alignment with the Department’s mission and goals, and develop improvements in operations, procedures, policies, or methods.  Coordinate operations and activities with City departments and other law enforcement agencies.  Administer complex and technical operations, maintenance, and related programs in an independent and collaborative manner.
 Conduct presentations for community groups, business leaders, and others regarding the Department’s operations and strategic objectives.
 Analyze complex police problems and determine appropriate course of action.  Identify and respond to sensitive community and organizational issues, concerns, and needs.  Evaluate crime statistics and develop appropriate response.  Use and care for firearms.
 Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze, interpret, summarize, and present technical information and data in an effective manner.

Police Captain

 Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in criminal justice, police science, public administration, or a related field.

Experience:
 Seven (7) years of increasingly responsible experience in municipal or county law enforcement, including one (1) year of experience at the rank of a Police Lieutenant.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Advanced Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.), to be maintained throughout employment.  Possession of a valid Supervisory Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.), to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Police Captain

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Non-Exempt

POLICE DETECTIVE/CORPORAL

DEFINITION

Under direction, performs specialized law enforcement and crime prevention work; investigates crime that occurs within the City limits and at the request of other departments; may investigate crimes in neighboring cities; identifies and directs and/or participates in the preservation of crime scene evidence; performs surveillance work to detect or prevent criminal activity; interrogates and elicits information from suspects, witnesses, and crime victims; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from an assigned Police Sergeant. Exercises no direct supervision over staff. Acts in the capacity of a Sergeant, performing supervisory responsibilities in the absence of, or at the direction of, the Sergeant.

CLASS CHARACTERISTICS

This is a specialized sworn law enforcement classification that performs complex investigative work into illegal and criminal activities related crimes against persons, property crimes, narcotic violations, traffic collisions, vehicle code violations, health and safety violations, welfare and institutions violations, business and profession violations, education code violations, municipal code violations, and other violations. Work involves specialized knowledge of the investigative process, limits of authority in conducting investigations, and criminal justice processes, and requires the exercise of considerable discretion and independent judgment. The work includes problem solving of unique issues or increasingly complex problems without precedent and/or structure. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Police Detectives are distinguished from Police Officers by their specialized knowledge of crime investigation methods and interviewing techniques and casework. Police Detectives have a smaller span of supervisory control and does not formally evaluate or discipline other public safety personnel as does the Police Sergeant.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Coordinates and conducts complete and detailed investigations of crimes involving juveniles and adults related to, but not limited to: crimes against persons, property crimes, narcotic violations, traffic collisions, vehicle code violations, health and safety violations, welfare and institutions violations, business and profession violations, education code violations, municipal code violations, and any violations of law not specifically mentioned; monitors and recognizes patterns related to: sex, narcotic, arson, and gang member registrants, probationers, parolees, and post release community supervision.  Conducts follow-up investigations, locates and interviews victims, witnesses, and suspects, and develops informants.
 Locates, collects, and preserves evidence at crime scenes, lifts latent fingerprints, DNA samples, draws sketches, and takes photographs.

Police Detective/Corporal

 Writes search warrants; serves warrants and subpoenas; files criminal complaints with the District Attorney's Office.
 Prepares written investigation reports and personally appears in court to present evidence and testimony.
 Acts as the department's Internal Affairs Investigator by investigating citizen and internal complaints, conducting background investigations, and maintaining complete and accurate confidential records and files.
 Conducts and cooperates with other law enforcement agencies in matters relating to the investigation of crimes and in the apprehension of offenders.
 Participates in all normal shift activities including enforcing local and state laws, issuing citations, making arrests, administering first aid, and transporting prisoners.  Prepares operation plans for the service of search warrants; coordinates the service of search warrants with interagency personnel and outside agencies.
 Reviews, investigates, and approves reports submitted by officers.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Police methods and procedures, including patrol, crime prevention, traffic control, investigation and identification techniques and equipment, and police records and reports.  Departmental rules and regulations.
 Applicable laws and ordinances related to the apprehension, arrest, and custody of person admissibility and preservation of evidence, court procedures, and interviewing and interrogating.  Operations and services of a comprehensive municipal law enforcement department.  Operational authority of law enforcement in the conduct of criminal investigations.  Methods and techniques of conducting criminal investigations and recommending disposition of cases.  Methods and techniques of interviewing and eliciting information from victims and witnesses.  Criminal court system processes and regulations.
 Procedures in handling warrants, filing complaints, court appearances, and testifying.  Investigation and identification techniques and equipment.  Rules of evidence pertaining to search and seizure and the preservation of evidence.  Methods and techniques of preparing police reports and related documentation.  Operational characteristics of vehicles and equipment used in law enforcement.  Safety practices and equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons.
 Self-defense tactics.
 First aid and CPR.
 Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Police Detective/Corporal

Ability to:

 Analyze situations and adopt effective courses of action.  Gather, assemble, analyze, evaluate, and use facts and evidence.  Demonstrate keen powers of observation and memory.
 Supervise and train assigned personnel; work overtime as needed.  Use written and oral communication skills.
 Read and interpret data, information, and documents.
 Analyze and solve problems.
 Use math and mathematical reasoning.
 Learn and apply new information or new skills.
 Perform law enforcement duties within an assigned program area to ensure the protection and safety of citizens and property.
 Conduct effective interviews with victims and witnesses; interrogate suspects; summarize and document interviews and interrogations.
 Process crime scenes and maintain chain of custody of evidence.  Review evidence and determine its sufficiency in case prosecution.  Observe accurately; recall faces, names, descriptive characteristics, and facts of incidents and places; remember accounts given by witnesses.
 Identify crime suspects; interpret and apply the law to field situations; observe while conducting surveillance; problem solve crime situations.
 Use and care for firearms.
 Identify and respond to community issues, concerns, and needs.  Pursue, apprehend, and subdue suspects in accordance with mandated procedures.  Monitor changes in laws and court decisions and apply them in work situations.  Make sound, independent decisions in emergency situations.  Operate the equipment and vehicles of the department in a safe and responsible manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to an associate degree or equivalent (60 semester or 90 quarter) units with a major in administration of justice or a related field.

Experience:
 Three (3) years of increasingly responsible sworn law enforcement experience, two (2) of which must have been completed with the Upland Police Department.

Police Detective/Corporal

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.), to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Non-Exempt

POLICE DISPATCH SUPERVISOR

DEFINITION

Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing public safety dispatch services on an assigned shift, including emergency and non-emergency calls within the Police Department; plans and coordinates a comprehensive public safety communications program; trains and schedules personnel; communicates and enforces dispatching standards and policies; performs all duties associated with receiving and dispatching emergency and non-emergency calls; provides complex staff assistance to management staff in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned management personnel. Exercises direct supervision over technical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Police Dispatcher series that exercises independent judgment on diverse and specialized public safety communications activities with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.

 Plans, organizes, assigns, supervises, and reviews the work of Public Safety Dispatchers on an assigned shift within the Police Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion; establishes performance requirements and personal development targets for assigned staff.
 Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations; develops, reviews, and updates written manuals and instructions; maintains and updates computer-aided dispatch data tables.  Monitors activities of the communications work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates assigned services and operations with other divisions and outside agencies.  Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.

Police Dispatch Supervisor

 Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.
 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and outside agencies; recommends corrective actions to resolve issues.
 Schedules communications center personnel for shift assignments, including meeting overtime, minimum staffing, and training requirements.
 Participates in analyzing operations and preparing activity and performance reports regarding the administration and operation of the Communications Center, in cooperation with management and administrative personnel.
 Receives "911" calls of a general nature and callers for required information; gives requested or needed information to callers; routes calls; enters information into police computer-aided dispatch (CAD) system.
 Calms distressed citizens on the phone; evaluates, prioritizes, and sequences incoming information and determines number and type of units to send to emergency; notifies other departments of needed support; receives and screens routine and emergency calls to a police communication system.  In compliance with the Department of Justice (DOJ) and California Law Enforcement Telecommunications System (CLETS), enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons; ensures databases are accurate and have the most up-to-date information; alerts supervisor of database discrepancies or necessary updates.  In compliance with the Department of Justice (DOJ) and California Law Enforcement Telecommunications System (CLETS), accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property, records information, and vehicle registration data; relays such information to sworn staff; monitors 24-hour teletypes and responds or escalates requests as appropriate.  Coordinates equipment installations and upgrades with vendors; monitors paid overtime and operating expenditures; prepares requisitions for supplies and equipment.  Maintains files, databases, and records related to public safety communications activities; prepares a variety of written reports, memoranda, and correspondence.  Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.

Police Dispatch Supervisor

 Basic principles and practices of budget administration and monitoring.  Public safety codes and regulations governing public safety communications, including the Penal Code, Vehicle Code, Health and Safety Code, Business and Professions Code, and related requirements.
 Principles, practices, methods, techniques, procedures, systems, and equipment involved in 911 and related emergency dispatching operations and the handling of non-emergency calls.  Telephone and radio recording devices and applicable laws.  Radio, telephone, and console TDD equipment operations.  Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Ability to:

 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex public safety dispatching duties.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Operate an emergency communications console and related telecommunications and security monitoring equipment.
 Effectively use computer-aided dispatch software.
 Schedule personnel.
 Remain calm and communicate distinctly and precisely in emergency situations.  Use written and oral communication skills.
 Read and interpret data, information, and documents.
 Observe and interpret situations.
 Learn and apply new information or skills.
 Perform highly detailed work on multiple, concurrent tasks.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.

Police Dispatch Supervisor

 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Five (5) years of increasingly responsible experience in the dispatching of emergency public safety services including two (2) years of supervisory experience.  An additional four (4) years of increasingly responsible experience as a trainer in the field of dispatching emergency public safety services may be substituted for the two (2) years of supervisory experience.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid POST Public Safety Dispatcher Certificate, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a centralized communication operations environment, using public safety emergency services equipment including computer-aided dispatch systems, telephones, radios, and other communication devices, as well as standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and radio. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Performance of the work frequently requires positions to remain at a workstation for extended periods of time. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in a centralized communication operations environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

POLICE DISPATCHER I/II

DEFINITION

Under immediate (Police Dispatcher I) or general (Police Dispatcher II) supervision, receives, assesses, prioritizes, and transmits emergency and non-emergency incoming telephone and radio calls for police, fire, and emergency medical services; dispatches appropriate staff and coordinates various requests for service for citizens and City employees; processes and maintains a variety of reports, records, and files; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Police Dispatcher I) to general (Police Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Police Dispatcher I: This is the entry-level trainee classification in the Police Dispatcher series. Initially under close supervision, incumbents learn and perform routine duties in support of public safety communications. Positions at this level cycle through various phases of formal and on-the-job training, including phone and radio dispatch operations. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Police Dispatcher II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern.

Exceptions or changes in procedures are explained in detail as they arise.

Police Dispatcher II: This is the fully qualified journey-level classification in the Police Dispatcher series.

Positions at this level are distinguished from the Police Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Police Dispatcher class series are flexibly staffed; positions at the Police Dispatcher II level are normally filled by advancement from the Police Dispatcher I level; progression to the Police Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; (iv) successful completion of all formal and on the job training components; and (v) management approval for progression to the Police Dispatcher II level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

Positions at the Police Dispatcher I level may perform some of these duties and responsibilities in a learning capacity

 Receives calls, complaints, and inquiries from the public for police, fire, medical, or other emergency and non-emergency services over the phone; answers 911 calls; screens incoming calls to determine

Police Dispatcher I/II

necessity, priority, and type of response required in accordance with established procedures.  Dispatches public safety emergency units using a computerized dispatch system, including determining priority of the emergency and contacting and sending an appropriate response unit.  Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.  Operates computer, telephone, radio console, and telecommunication equipment simultaneously while performing dispatching activities.
 Enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons; ensures databases are accurate and have the most up-to-date information; alerts supervisor of database discrepancies or necessary updates.
 Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property, records information, and vehicle registration data; relays such information to sworn staff; monitors 24-hour teletypes and responds or escalates requests as appropriate.
 Provides initial non-emergency contact with the public and representatives of other agencies for services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the appropriate individual or agency; coordinates emergency calls with outside agencies for aid and assistance.
 Processes new and recalled warrants; verifies warrant information is accurate; confirms warrants are valid; maintains existing warrant files.
 Monitors alarm panel for City businesses and Police Department video surveillance cameras.  Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the proper individual or agency.  Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files; performs a variety of filing, indexing, and other general clerical work.  Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
 Assists with searching, monitoring, and/or escorting female detainees and their children, as necessary.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Positions at the Police Dispatcher I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:

 Principles, practices, procedures, techniques, and terminology used in law enforcement and public safety dispatching, including computer aided dispatch and related emergency systems.  Basic functions of law enforcement agencies.
 Techniques for eliciting and providing accurate and timely information in emergency situations.

Police Dispatcher I/II

 Operational characteristics of communications equipment including telephone, radio, pager, and computer-aided communication systems, and related devices.  Terminology used in dispatch operations.
 City and County geography, maps, streets, and landmarks.  Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
 Methods and techniques of conflict resolution.
 Principles and practices of data collection and report preparation.  Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
 Dispatch appropriate response units for a diverse range of emergency situations.  Quickly and accurately disseminate information.
 Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
 Compile and summarize information to prepare accurate, clear, and concise reports.  Memorize codes, names, street locations, and other information.  Read and interpret maps and other pertinent documentation.  Perform technical, detailed, and responsible office support work.  Organize, maintain, and update office database and records systems.  Multi-task by listening, speaking, and performing computer functions simultaneously.  Maintain composure, alertness, and concentration while working for extended periods of time.  Within established parameters, make independent decisions that affect the safety of law enforcement personnel, citizens, and property.
 Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately.
 Learn and apply a wide variety of classification codes, computer commands, and standard broadcasting procedures and rules.
 Maintain confidentiality.
 Operate a computerized dispatch system and radio and telecommunications systems quickly and accurately.
 Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.  Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.

Police Dispatcher I/II

 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Police Dispatcher I/II: Equivalent to completion of the twelfth (12th) grade.

Experience:
 Police Dispatcher I: One (1) year of clerical or technical administrative experience which required extensive interaction with the public.
 Police Dispatcher II: One (1) year of responsible public safety dispatch experience equivalent to the Police Dispatcher I classification with the City of Upland.

Licenses and Certifications:

Police Dispatcher I:
 Possession of, or successful acquisition within twelve (12) months of appointment, a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T), to be maintained throughout employment.

Police Dispatcher II:
 Possession of a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T), to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a centralized communication operations environment, using public safety emergency services equipment including computer-aided dispatch systems, telephones, radios, and other communication devices, as well standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and radio. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Performance of the work frequently requires positions to remain at a workstation for extended periods of time. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in a centralized communication operations environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

POLICE LIEUTENANT

DEFINITION

Under general direction, depending upon assignment, plans, organizes, oversees, coordinates, and reviews the work of sworn and non-sworn staff within a unit of the Police Department; manages assigned police programs, personnel, and operations for a major bureau, administrative function, or division; prepares and evaluates field and staff reports; oversees, reviews, and performs a variety of studies and prepares and presents staff reports; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned management personnel. Exercises direct supervision over sworn and non-sworn personnel.

CLASS CHARACTERISTICS

This classification is responsible for supervising the functions of a division or divisions in the Police Department on an assigned division. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. Incumbents organize and oversee day-to-day services and activities and are responsible for providing professional-level support to management in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating departmental work with that of other City departments and other law enforcement agencies.

The Police Lieutenant has greater administrative and supervisory responsibilities than the Police Sergeant involving the application of departmental practices involving major incidents, crimes, and police reports.

The Police Lieutenant has lesser policy-making authority than the Police Captain, which has accountability for the personnel and diverse operations of an entire division, reporting directly to the Police Chief. The Police Lieutenant has responsibility for managing the department budget and grants.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Plans, organizes, assigns, supervises, and reviews the work of sworn and non-sworn staff on an assigned division within a unit of the Police Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion; oversees Records, Communications, Crime Analysis, Investigations, Patrol Bureaus, Code Enforcement, and/or Animal Control divisions.  Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
 Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures and reports status of various accounts and expenditures to management; oversees and completes various grant applications, budgets, and reports.  Monitors activities of an assigned area in the police department; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with

Police Lieutenant

appropriate management staff; implements improvements.
 Coordinates assigned services and operations with other divisions and outside law enforcement agencies; establishes and maintains effective relationships with inter-divisional management, departmental employees, law enforcement agencies, and other public and private representatives.  Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities; prepares news releases.  Monitors legal, regulatory, technological, and societal changes and court decisions that may affect the work of the department; recommends equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner.
 Investigates and resolves problems with requests for services or complaints regarding police functions; conducts internal investigations of complaints from officers and/or the public; mediates any conflicts or disputes with department personnel or the public; takes appropriate action to ensure a timely and equitable resolution, as necessary.
 Monitors crime trends and statistical data to establish goals and objectives and evaluate progress in reducing criminal offenses.
 Plans, coordinates, supervises, and evaluates field enforcement and police services work performed by subordinate levels of personnel for patrol, parking enforcement, vehicle maintenance, and the Emergency Response Team; assesses and evaluates divisional training requirements.  Acts as liaison officer with District Attorney and courts, as required; reviews rejected arrest reports and major event reports such as homicides, fatal accidents, and incidents involving civic interests; testifies in court, as required.
 Develops, implements, and evaluates programs, rules, and procedures for standards of conduct, training needs, officer safety, general employee safety, Field Training Officer (FTO) program, Emergency Response Team (ERT) program, weapons training and usage, report writing, and reduction of civil liability, as directed.
 Maintains files, databases, and records related to police services; prepares a variety of written reports, memoranda, and correspondence.
 Represents the City in meetings with members of other public and private organizations, community groups, and the public; represents department at community functions and special events on behalf of the Chief of Police, as directed; functions as Police Captain in the absence of the division commander, as directed.
 Attends and participates in professional group meetings and stays current on new trends and innovations in the field of law enforcement.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Operations, services, and activities of a comprehensive municipal law enforcement department.  Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.

Police Lieutenant

 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Methods and techniques of public relations.
 Recent legislation and court decisions and their impact on department operations.  Principles and practices of budget development and administration.  Technical and administrative phases of crime prevention and law enforcement including investigations and identifications, recordkeeping, and care and custody of persons and property.  Incident Command System for large scale emergencies which impact response capabilities.  Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
 Rules of evidence pertaining to search and seizure, the preservation of evidence, and arrest and custody.  Management theory.
 Department organization and administration.
 Community-based policing practices.
 Contemporary patrol, traffic enforcement, criminal investigation, communications, police records management, and related policing trends and best practices.  Penal code regulations and criminal procedures.
 Police Officer Bill of Rights, risk management, and resources management.  Cultural diversity.
 POST standards and training.
 Principles, practices, methods, and techniques of police science, criminal law, investigation, interrogation, crime prevention, crime scene management, and catastrophic event management.  Causes, prevention, and control of juvenile delinquency.  Safety practices and equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons.
 Procedures in handling warrants, filing complaints, court appearances, and testifying in court.  Methods and techniques of preparing police reports and related documentation.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Operate police vehicles, communications equipment, and Department weapons.  Plan, coordinate, and manage the work of employees for an assigned division or bureau.  Gather, analyze, and evaluate facts of evidence, draw sound conclusions, and prepare and present management reports.
 Evaluate operational effectiveness.
 Make presentations.
 Administer budget for assigned functions, activities, and programs.  Analyze management problems and adopt effective courses of action.

Police Lieutenant

 Use written and oral communication skills.
 Read and interpret data, information, and documents.
 Analyze and solve problems.
 Use math and mathematical reasoning.
 Observe and interpret situations.
 Learn and apply new information or new skills.
 Evaluate crime trends and formulate plans to address changes in trends.  Obtain information through interview and interrogation.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Conduct investigations of general and specialized crimes; obtain information through interview and interrogation.
 Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Effectively represent the department and the City in meetings with governmental agencies, community groups, various business, and regulatory organizations, and in meetings with individuals.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor's degree from an accredited college or university with major coursework in administration of justice or a related field; or possession of a POST Advanced Certificate.

Experience:
 Six (6) years of progressively responsible local law enforcement experience; must currently hold rank of Sergeant or above with probation completed.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid P.O.S.T. Advanced Certificate issued by the California State Commission on Peace Officer Standards and Training, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual

Police Lieutenant

dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Non-Exempt

POLICE OFFICER

DEFINITION

Under general supervision, performs a wide variety of patrol and related duties involving the prevention of crime, the protection of life and property, and the enforcement of laws, codes, and ordinances; patrols areas of the City and conducts surveillance; performs investigative work; controls traffic flow and enforces traffic regulations; participates in and provides support and assistance to special department crime prevention and enforcement programs; responds to various emergencies and calls for service; assists in the preparation of cases and testifies in court; serves in specialized departmental roles as assigned; provides information and assistance to the public; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing sworn law enforcement duties in support of the Police Department and public safety. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Performs a variety of community policing duties to maintain a highly visible presence within the community for the purpose of deterring crime, maintaining good community relations, and providing assistance to the public.
 Patrols an area of the City to observe and address suspicious or potential criminal activity; responds to emergency calls for service, including, but not limited to, disturbances, burglaries, vehicle accidents, domestic disputes, suspicious activities, deaths, and other incidents to protect public safety, life, and property; resolves problems and diffuses situations; enforces state and local laws, ordinances, and codes.
 Provides information, directions, and assistance to the public in a variety of situations; takes reports and assists the public with complaints or unusual situations.  Observes, monitors, and controls routine and unusual traffic situations; stops and warns drivers against unlawful practices; issues citations and makes arrests as necessary; assists motorists with inoperable vehicles; provides direction and traffic control in accident, incident, and emergency situations, special events, or other congested situations.
 Makes arrests and serves warrants and subpoenas; takes individuals into custody for medical clearance and/or booking at a longer-term facility; searches, fingerprints, photographs, and books prisoners.  Prepares reports on arrests made, activities performed, and unusual incidents observed; prepares and maintains other related reports, logs, records, and accurate files.  Secures crime scenes and gathers and preserves evidence; interviews suspects, victims, complainants, and witnesses; documents interviews; interrogates suspects; coordinates and conducts complete and

Police Officer

detailed investigations of crimes involving juveniles and adults.  Conducts traffic studies and surveys and investigates traffic collisions; obtains accident statements and examines scene conditions; prepares written documentation of the scene and witness accounts; clears scene of obstructions and wreckage; reports traffic hazards; conducts and investigates accidents involving serious injury and/or fatality.
 Provides emergency medical assistance to the public when responding to calls for assistance and requests appropriate medical attention or advanced medical support, as necessary.  Provides mutual aid to other law enforcement agencies as dispatched and in accordance with departmental policy; cooperates with other law enforcement agencies providing investigative and case development support.
 Assists in the performance of special investigative and crime prevention duties as required; schedules and implements crime prevention and educational programs.  Retrieves and requests information involving arrests and subpoenas; files complaints and performs other work related to the processing of misdemeanor and felony complaints; serves writs, warrants, subpoenas, and other legal documents.
 Provides outreach to homeless individuals; observes individuals for potential physical or behavioral health issues; conducts welfare checks.
 Prepares cases for trial; testifies and presents evidence in court; coordinates activities of pre-trial investigation and preparation for the District Attorney's Office.  Attends and participates in meetings, conferences, workshops, and training sessions; reviews publications and materials to become and remain current on principles, practices, and new developments in law enforcement.
 Carries out special assignments related to departmental operations or law enforcement activities as necessary; maintains and ensures the safe working condition of assigned patrol vehicle, firearms, and other equipment.
 Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Operations and services of a comprehensive municipal law enforcement department, including scope of authority.
 Principles, practices, methods, and techniques of criminal law enforcement including patrol, investigations, interrogation, crime prevention, and special operations functions.  Criminal law, case law, and criminal procedure with particular reference to the apprehension and arrest of suspects committing misdemeanors and felonies.
 Rules of evidence pertaining to search and seizure and the preservation of evidence.  Operational characteristics of vehicles and equipment used in law enforcement.  Methods and techniques of interviewing and eliciting information from victims and witnesses.  Search warrants and the procedure for writing and serving warrants.  Traffic control, enforcement, collision investigation, and education methods.  Police records, communications, property, jails, and custody system operations.  Procedures in handling warrants, filing complaints, court appearances, and testifying.  Investigation and identification techniques and equipment.  Criminal court system processes and regulations.

Police Officer

 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
 Safety practices, equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons, and self-defense tactics.  Methods and techniques of preparing police reports and related documentation.  Techniques of First Aid and CPR.
 Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Perform law enforcement duties within an assigned program area to ensure the protection and safety of citizens and property.
 Observe accurately; recall faces, names, descriptive characteristics, and facts of incidents and places; remember accounts given by witnesses.
 Identify and be responsive to community issues, concerns, and needs.  Identify crime suspects; interpret and apply the law to field situations; observe while conducting surveillance; and problem solve crime situations.
 Use and care for firearms.
 Learn standard broadcasting procedures of a police radio system.  Learn, understand, interpret, apply, and explain complex laws, codes, regulations, and ordinances.  Conduct effective interviews with victims and witnesses; interrogate suspects; summarize and document interviews and interrogations.
 Conduct effective vehicle collision investigations and prepare associated documentation.  Pursue, apprehend, and subdue suspects in accordance with mandated procedures.  Process crime scenes and maintain chain of custody of evidence.  Prepare clear and effective reports, correspondence, and other written material.  Monitor changes in laws and court decisions and apply them in work situations.  Make sound, independent decisions in emergency situations; properly administer First Aid and CPR.  Operate the equipment and vehicles of the department in a safe and responsible manner.  Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Police Officer

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 None.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Graduation from a P.O.S.T. accredited Police Academy within the last three (3) years.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Non-Exempt

POLICE OFFICER TRAINEE

DEFINITION

Under immediate supervision, attends a Basic Police Academy as approved by the State of California Commission on Peace Officer Standards and Training (POST); upon successful completion of the Academy’s course of study, acquires State of California peace officer status; patrols an assigned area; enforces municipal codes, traffic codes, and related public safety laws; detects, prevents, and investigates crimes; carries out special assignments in the protection of life and property; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is the training classification for law enforcement in the City of Upland. This is an entry-level non- sworn classification and upon successful completion of the P.O.S.T. approved academy, a Police Officer Trainee may be appointed to the Police Officer classification.

The Police Officer Trainee is distinguished from Police Officer in that the trainee attends an approved law enforcement academy. Upon successful completion of academy, the trainee will be sworn in as a Police Officer with all duties empowered with a sworn police officer.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Attends and participates in a comprehensive law enforcement training program for entry level Police Officers.
 Receives, learns, and understands instruction in basic criminal investigation procedures and techniques.  Receives and participates in firearm training, classroom instruction in enforcement psychology, enforcement tactics, effective writing, and speaking.
 Learns radio operations and methods of traffic, riot, and crowd control.  Participates in and trains for physical strength and agility.  Enforces city, county, and state ordinances and laws.  Patrols a designated area of the City on foot or in a radio car to prevent crime and maintain law and order.
 Responds to general public service calls and complaints including domestic disturbances, civil complaints, property control, automobile accidents, robberies, and related misdemeanor and felony incidents.
 Inspects premises at night; assists in the investigation of crimes; conducts preliminary investigations of disturbances, burglaries, thefts, armed robberies, vehicle accidents, deaths, or other matters involving

Police Officer Trainee

possible law violations; discovers and/or prevents the commission of crimes; enforces traffic and other laws and ordinances; issue warnings and citations.
 Provides first aid, CPR, and/or Narcan for injured persons prior to arrival of advanced medical support; requests medical attention when required.
 Directs traffic at fires, special events, and other emergency or congested situations; conducts traffic analyses and general traffic surveys; obtains traffic accident statements; examines conditions of accident scenes; takes written statements; clears scene of obstructions and wreckage; notes and reports traffic hazards; conducts investigations of serious injury and fatality traffic accidents.  Reports abandoned or damaged vehicles; inspects establishments providing alcoholic beverages and entertainment.
 Intervenes in private or public disputes to protect the public and maintain order.  Conducts preliminary and follow-up investigation of disturbances, suspicious vehicles or persons, burglaries, thefts, robberies, homicides, deaths, or other matters involving possible law violations to determine the proper cause of action.
 Carries out special assignments related to departmental operations or law enforcement in general.  Contacts and cooperates with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
 Gathers and preserves evidence; interviews victims, complainants, and witnesses; identifies and interrogates suspects; apprehends and arrests offenders; testifies and presents evidence in court.  Prepares reports on arrests made, activities performed, and unusual incidents observed; serves warrants and subpoenas; remains current on laws and procedures required for serving warrants.  Takes custody of prisoners including but not limited to transportation, receiving, searching, fingerprinting, photographing, and booking.
 Participates in police training courses and programs; provides escorts or guard services for parades, various public activities, or meetings; participates in staff development; attends briefings and training sessions; performs routine maintenance on assigned patrol vehicle, firearms, and other equipment.  Maintains contact with citizens regarding potential law enforcement problems and preserves good relationships with general public; takes an active role in areas of public education relative to crime and crime prevention.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Federal, state, and municipal ordinances.
 Relevant and updated case law regarding law enforcement procedures.  Principles and practices of modern law enforcement, including crime prevention, identification, and investigation techniques.
 Use of police records and identification methods and their applications.  Laws and constitutional guarantees governing the custody of persons, search, seizure, and evidence.  Laws and procedures relating to juvenile welfare, traffic control, and safety.  Laws and policies concerning police authority.
 Proper care and maintenance of property and equipment.

Police Officer Trainee

 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Understand and interpret laws, ordinances, departmental policies, and regulations.  Analyze situations and adopt a quick, effective, and responsible course of action.  Explain a variety of parking and traffic regulations when required.  Cope with stressful situations firmly, courteously, tactfully, and with respect for the rights of others.  Effectively use and care for firearms.
 Remember names, faces, facts, and details of incidents.  Draft reports clearly and accurately.
 Drive an automobile skillfully.
 Follow oral and written instructions.
 Use written and oral communication skills.
 Read and interpret data, information, and documents.
 Analyze and solve problems.
 Use math and mathematical reasoning.
 Observe and interpret situations.
 Learn and apply new information or new skills.
 Learn basic functions, principles, and practices of law enforcement agencies.  Learn police terminology and law enforcement codes.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

 Equivalent to completion of the twelfth (12th) grade.  Must be enrolled in a Basic Police Academy as approved by the State of California Commission on Peace Officer Standards and Training (POST).

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina;

Police Officer Trainee

to operate a motor vehicle in all conditions; to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. Finger and manual dexterity are needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Employees also work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes.

November 2022
FLSA: Non-Exempt

POLICE RECORDS SUPERVISOR

DEFINITION

Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing police records duties within the Police Department; plans and coordinates a comprehensive police records management program, including records maintenance, distribution, and processing; ensures work quality and compliance with established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; provides complex staff assistance to management staff in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned management personnel. Exercises direct supervision over technical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Police Records series that exercises independent judgment on diverse and specialized police records management activities with accountability and ongoing decision- making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Plans, organizes, assigns, supervises, and reviews the work of police records staff in the Police Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.  Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
 Monitors activities of the police records work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates assigned services and operations with other divisions and outside agencies; serves as the Department’s Custodian of Records.
 Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.  Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.
 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and outside agencies; recommends corrective actions to resolve issues.

Police Records Supervisor

 Oversees the maintenance, update, and disposal of records according to established policies and procedures, including indexing a wide variety of violations and notifications, tracking and filing reports, and redacting confidential information when required; purges and seals records and files as required.  Performs the most complex records maintenance, processing, distribution, and customer service duties and provides technical assistance to assigned staff; manages the release of records and verifies police records and related information to the public and to other public agencies in accordance with established regulations.
 Enters and receives information from the California Law Enforcement Telecommunications System (CLETS) in strict compliance with applicable rules, regulations, and procedures.  Supervises the preparation of documents for court; retrieves and prepares subpoenas for records and process records sealing.
 Oversees and participates in assembling and compiling information for a variety of departmental, state mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files.
 Performs a variety of complex, specialized, and responsible clerical duties in support of the police records function; answers telephones and provides counter assistance to the public; provides information regarding services, release of records, and department policies and procedures.  Maintains files, databases, statistics, logs, and records as required by the City and other government agencies; reviews crime and arrest reports and other documents; records appropriate information; prepares a variety of written reports, memoranda, and correspondence.  Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Basic principles and practices of budget administration and monitoring.  Principles, practices, methods, and techniques of police records management and maintenance.  Police terminology and law enforcement codes.
 Operations and services of a comprehensive police records management program.  Operation, maintenance, and interrelationship of the various automated police information systems.  Principles of processing subpoenas.
 Research techniques, statistical analysis, and procedures and methods of report presentation.  Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Police Records Supervisor

 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Ability to:

 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex records management and maintenance activities.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Strictly follow the regulations, procedures, and policies related to the maintenance, release, and processing of police records and related information.
 Follow proper procedures, rules, and regulations for entering and retrieving information from the California Law Enforcement Telecommunications System (CLETS).  Perform mathematical calculations.
 Inspect work in progress and upon completion; identify areas needing improvement.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework or training in criminal justice, police science, public administration, or a related field.

Experience:
 Five (5) years of increasingly responsible experience in the management and maintenance of police records.

Licenses and Certifications:

 Possession of, or successful acquisition within two (2) years of appointment, a valid POST Records Supervisor certificate, to be maintained throughout employment.

Police Records Supervisor

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 15 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

POLICE RECORDS TECHNICIAN I/II

DEFINITION

Under immediate (Police Records Technician I) or general (Police Records Technician II) supervision, performs a variety of specialized clerical and technical duties involved in processing various police records and reports; receives, enters, researches, and assimilates data in a records management system and other database systems; releases records as appropriate; answers questions and provides information and assistance to other agencies and the public in person, by email, and by telephone; provides clerical and general office assistance to Police Department personnel; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Police Records Technician I) to general (Police Records Technician II) supervision from assigned supervisory or management personnel. Some incumbents exercise technical and functional direction over and provide training to less experienced staff.

CLASS CHARACTERISTICS

Police Records Technician I: This is the entry-level classification in the Police Records Technician series. Initially under close supervision, incumbents learn and perform routine police record processing duties. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently.

Positions at this level usually perform most of the duties required of the positions at the Police Records Technician II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Police Records Technician II: This is the fully qualified journey-level classification in the Police Records Technician series. Positions at this level are distinguished from the Police Records Technician I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Police Records Technician class series are flexibly staffed; positions at the Police Records Technician II level are normally filled by advancement from the Police Records Technician I level; progression to the Police Records Technician II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Police Records Technician II level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

Positions at the Police Records Technician I level may perform some of these duties and responsibilities in a learning capacity.

Police Records Technician I/II

 Performs a variety of customer service functions applicable to Police Department operations including records release and maintenance, receiving, responding to, and entering requests for police reports, and screening and forwarding telephone calls.
 Provides general information regarding department policies, procedures, requests for information, and requests for service in person and by telephone; compiles press information logs; coordinates work with other City departments.
 Composes, types, formats, transcribes, copies, files, maintains, and retrieves a variety of reports, letters, documents, memoranda, and records of crime, criminal investigations, arrests, accidents, complaints, and incidents; checks forms, records, reports, applications, and other materials for accuracy, completeness, conformance to procedures, punctuation, spelling, and grammar; suggests corrections.  Operates teletype equipment accessing county, state, interstate, and federal law enforcement database systems; enters records information in state and federal law enforcement networks.  Observes and strictly enforces security regulations and procedures pertaining to the processing, maintenance, and release of highly confidential records and reports; researches and disseminates records and information to authorized individuals including safety representatives and other law enforcement agencies; redacts confidential information from police records.  Processes impounded vehicles; notifies owners; participates in lien sales and auctioning of impounded vehicles; processes DMV forms; schedules tow and parking hearings; performs fingerprinting and background checks as needed.
 Records, processes, maintains, and responds to civil and criminal subpoenas.  Purges records and files as required; records, tabulates, and inputs a variety of statistical data and reporting for internal use and external reporting and distribution with a high degree of accuracy.  Researches, assembles, and compiles information for a variety of departmental, state mandated, and/or statistical reports; provides research assistance to officers and other law enforcement personnel.  Performs a variety of administrative support duties, including answering and directing telephone calls, processing mail, and preparing court packages and District Attorney requests; sorts, files, copies, and distributes a variety of documents.
 Processes sex offender/registrant paperwork; ensures appropriate paperwork is ready for scheduled appointment time; interviews registrants; inputs information in the California Sex and Arson Registry (CSAR); uploads photos for transfer to CSAR; processes restraining orders; inputs orders into the state system.
 Serves as Police Cadet supervisor, when assigned, responsible for scheduling and assigning Police Cadets.
 Serves as the backup for the Police Chief’s secretary in the event of absence, as directed.  Closes out the daily register; gathers paperwork and monies; generates daily deposits.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

Positions at the Police Records Technician I level may exercise some of these knowledge and abilities statements in a learning capacity.

Police Records Technician I/II

 Principles of providing functional direction and training.  Principles, practices, methods, and techniques of law enforcement agencies.  Police terminology and law enforcement codes.
 Principles, practices, methods, and techniques of records management, including records disbursement procedures.
 Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
 Basic math.
 Research and reporting methods.
 Legal obligations with respect to the release of data and reports.  Recordkeeping principles and procedures.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Interpret, apply, and explain applicable federal, state, and local codes, regulations, policies, technical processes, and procedures.
 Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.
 Operate a cash register, electronic revenue collection devices, and electronic document imaging systems.
 Make accurate arithmetic and statistical calculations.  File and maintain automated and hardcopy records with accuracy.  Maintain confidentiality of data encountered in the source of work.  Compile and summarize information.
 Research a variety of topics in assigned areas of responsibility.  Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Establish and maintain accurate databases, records, and files.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignment.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Police Records Technician I/II: Equivalent to completion of the twelfth (12th) grade.

Police Records Technician I/II

Experience:
 Police Records Technician I: One (1) year of responsible experience performing clerical support work which included considerable public contact.
 Police Records Technician II: One (1) year of increasingly responsible records management experience in a capacity comparable to a Police Records Technician I.

Licenses and Certifications:

Police Records Technician II:
 Possession of, or successful acquisition within 12 months of appointment, a valid POST Records Clerk Certificate, to be maintained throughout employment.
 Possession of, or successful acquisition within 12 months of appointment, a valid Public Records Act Certificate, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 20 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

May be required to work extended hours.

November 2022
FLSA: Non-Exempt

POLICE SERGEANT

DEFINITION

Under direction, plans, schedules, assigns, reviews, and supervises the work of sworn officers and non- sworn staff on an assigned shift or program area within the Police Department; performs the full range of field and office work in connection with patrol, traffic, investigative, and training programs or special detail; assists in the preparation of cases and testifies in court; serves as a liaison to a variety of public and private agencies, community groups, and volunteers; provides complex technical assistance to management staff in areas of expertise; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned management personnel. Exercises direct supervision over sworn and non- sworn staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the sworn Police Officer series that exercises independent judgment on diverse and specialized police service activities with accountability and ongoing decision- making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Plans, organizes, assigns, supervises, and reviews the work of sworn and non-sworn staff on an assigned shift or program in the Police Department; trains staff in work procedures; evaluates employee performance and productivity, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion; ensures all operations are compliant with Department and mandated rules, regulations, and laws.
 Conducts shift briefings and roll call briefings; discusses calls for services, current events, and training topics; ensures field resources are properly allocated and prioritized by calls for service; identifies and mitigates potential risk management issues.
 Identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.  Reviews reports prepared by subordinate staff for content and accuracy; provides guidance to staff on report development to ensure they meet standards required for proper case documentation.  Coordinates assigned services and operations with other divisions and outside agencies; contacts and cooperates with other law enforcement agencies in matters relating to the investigation of crimes and the apprehension of offenders; coordinates prisoner transport.  Provides direct supervision and line level coordination to critical incidents while communicating operational progress and/or needs to management; identifies staffing and equipment needed to safely accomplish tasks.

Police Sergeant

 Performs the duties of sworn police officers in the enforcement of laws, prevention of crime, and protection of citizens and property; performs patrol functions and responds to calls for service; pursues and apprehends suspects; makes arrests; secures crime and/or traffic collision scenes and evidence; interviews suspects, victims, and witnesses; collects and preserves evidence ensuring the chain of custody is not compromised; secures statements; follows up on investigations and testifies in court.  Establishes and maintains liaison with other public and private agencies, community groups, citizens, and volunteers; serves as a representative of the City, as assigned; coordinates assigned special projects, programs, services, and activities; monitors and tracks related performance metrics.  Evaluates training requirements for assigned staff; reviews staff performance to identify training needs; approves scheduled training; creates and conducts a variety of department training programs for officers.
 Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.  Supports the Department’s community relations and crime prevention programs through developing relationships with the community and businesses, identifying problems and needs, collaborating with citizen groups to problem solve, and preparing recommendations for actions to be taken.  Provides technical assistance to Police Department management staff; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.  Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and outside agencies; recommends corrective actions to resolve issues.
 Leads and participates in a variety of special projects, programs, assignments, and/or grant-funded activities; coordinates project teams; administers training and special assignments; monitors and participates in project/program activities and ensures activities comply with department, City, and mandated rules and regulations, and/or grantor requirements; monitors and tracks related statistical data.
 Maintains files, databases, and records related to assigned police services; prepares a variety of written reports, memoranda, and correspondence; reviews reports submitted by officers; prepares reports of shift activity, investigation reports, and statistics; issues press releases.  Represents the City in meetings with community groups and the public; attends meetings, conferences, workshops, and training sessions, and reviews publications to stay current with law enforcement trends.  Ensure staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Operations, services, and activities of a police department providing comprehensive law enforcement services to the community.
 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Current training techniques, programs, and materials related to law enforcement.

Police Sergeant

 Police officer professional standards, practices, and scope of authority.  Departmental and personnel rules and regulations.
 Law enforcement principles, practices, and techniques used in a variety of police areas such as patrol, investigations, and traffic enforcement.
 Principles, practices, methods, and techniques of criminal law, investigation, interrogations, and crime prevention.
 Methods and techniques of preparing police reports and related documentation.  Methods and techniques of interviewing and eliciting information from victims and witnesses.  Rules of evidence pertaining to search and seizure and the preservation of evidence.  Criminal court procedures and techniques for testifying.  Basic principles and practices of budget administration.  Operational characteristics of a diverse range of equipment used in law enforcement programs.  Police Officer Bill of Rights, risk management, and resources management.  Procedures in handling warrants, filing complaints, court appearances, and testifying in court.  Safety practices and equipment related to the work, including the safe use and proper care of firearms and vehicles.
 Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned area of responsibility.
 Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Perform law enforcement duties within an assigned program to ensure the safety and protection of citizens and property.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Assist in developing and implementing goals, objectives, policies, procedures, and work standards for the Department.
 Understand, interpret, apply, and explain all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Monitor changes in laws and court decisions and apply to work situations.  Perform the most complex police officer duties; apprehend, book, and question suspects; conduct victim and witness interviews; process crime scenes, collect evidence, and maintain the chain of custody; provide court testimony.
 Observe crime and accident scenes and other situations accurately and recall faces, names, descriptive characteristics, facts of incidents, and places; problem solve crime situations.  Gather, assemble, analyze, evaluate, and use facts and evidence.  Analyze situations and adopt effective courses of action.  Monitor and understand the impact of legal decisions on work performed.  Make sound, independent decisions in emergency situations.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Effectively monitor budgetary expenditures.
 Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.

Police Sergeant

 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to an associate degree (60 semester or 90 quarter units) from an accredited college or university with major coursework in criminal justice, police science, public administration, or a related field.

Experience:
 Five (5) years of increasingly responsible experience as a sworn Police Officer, including one (1) year as a Corporal or Detective with the Upland Police Department.  A minimum of three (3) years of law enforcement experience must have been completed with the Upland Police Department.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Intermediate certification issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.), to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

Police Sergeant

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

November 2022
FLSA: Non-Exempt

POLICE SERVICES TECHNICIAN

DEFINITION

Under general supervision, performs a variety of non-hazardous technical support duties in a non-sworn classification for an assigned division of the Police Department; assignments include field, traffic, investigations, property and evidence, records, or other duties with the department as designated by the Chief of Police; performs related clerical tasks; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This fully qualified journey-level classification performs the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Investigates and writes crime reports when no suspect is present; investigates complaints and cites violators; conducts initial missing persons investigations; investigates selected traffic collisions and other incidents as assigned.
 As assigned, investigates cases involving thefts, burglaries, fraud counterfeit money, lottery tickets, and vehicle crashes; interviews victims and witnesses; obtains records from banks; writes related reports and prepares cases.
 Assists with a variety of calls for service throughout the City; takes crime/sequence reports related to the circumstances of the call; prepares reports documenting assigned cases; participates in crime scene investigations as directed.
 Assists with property and evidence functions and tasks; performs intake of property and evidence; processes evidence; releases property/evidence to citizens, agencies, and detectives as appropriate; disposes of property and evidence as directed; provides notification of improperly booked property and evidence.
 Enforces California Vehicle Codes and Upland Municipal codes; issues parking citations; performs traffic control; reports observed traffic hazards; initiates impound action on abandoned vehicles; assists stranded motorists.
 Acts as Court Liaison by taking cases to the District Attorney’s office for processing; tracks cases at the District Attorney’s office and maintains logs; obtains arrest warrants and files citations for miscellaneous other cases.
 Assists with crime prevention and community relations programs for neighborhoods, schools, and businesses; assists in developing materials for presentations; responds to requests for information and makes presentations; assists with exhibits or station tours.

Police Services Technician

 Assists with checkpoints and other traffic-related operations as assigned.  Provides support to the public by phone, email, and at the counter providing information related to departmental policy and procedures.
 Prepares crime reports and records complaints; appears in court to provide testimony regarding public statements, as required.
 Assists the public and sworn personnel in other non-hazardous situations as assigned; answers complaints of stray, injured, or dead animals and transports animals to the shelter or veterinarian.  Performs a variety of specialized clerical tasks including typing, compiling, and tabulating statistical data; processing reports and related records; operates office equipment; maintains related files and records.
 Performs firearm entries into the national database.
 Participates in stocking and ordering supplies.
 Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Police operations, services, and crime data.
 City organization, ordinances, rules, policies, and procedures applicable to departmental operations.  Standard business arithmetic.
 Record keeping and filing practices and procedures.
 Principles and practices of sound business communication.  Report writing techniques and general office administration practices and procedures.  Basic research methods and techniques.
 Effective interpersonal relations.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Interpret, apply, and explain department policies, rules, laws, and regulations.  Operate a police radio.
 Meet with the public in situations requiring diplomacy and tact.  Deal constructively with conflict and develop effective resolutions.  Observe and accurately recall names, faces, and details of incidents.  Write clear and accurate reports; compose routine correspondence from brief instructions.  Type accurately at a speed necessary to meet the requirements of the position.  Control traffic in response to an accident or incident.  Organize and maintain accurate office, specialized, and sensitive files and records.  Understand and follow written and oral instructions.

Police Services Technician

 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in public relations, psychology, or code enforcement.

Experience:
 One (1) year of clerical work experience or six (6) months of clerical work experience in a law enforcement setting.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field work must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, and to operate a motor vehicle and visit various City sites and vision to operate vehicles. The job involves fieldwork requiring walking or standing on uneven terrain to access crime scenes and to identify problems or hazards. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

RESERVE POLICE OFFICER

DEFINITION

Under general supervision, supplements full time Police Officers in a variety of duties throughout the Police Department; patrols an assigned area in the prevention of crime and enforcement of law and order; carries out special assignments related to departmental operations or law enforcement in general; prepares various police reports and discusses problems, complaints, and violations with citizens; enforces state vehicle and traffic laws; makes presentations related to public safety; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Incumbents perform a full range of duties with only occasional instruction or assistance. Employees receive general instructions regarding the scope of and approach to assignments, but procedures and techniques are often left to the discretion of the employee. Work is normally reviewed only upon completion and for overall results; performance is measured by completion of work accurately and adherence to policies.

A Reserve Officer must work a minimum of 40 hours per month during the field training program. Once they have completed the field training program, they work a minimum of 16 hours on patrol and must attend a 4-hour training meeting each month. Level I Reserve Officers may be certified to work alone or with another Reserve Officer after successfully passing the department's field training program.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Patrols an assigned area either by vehicle or by foot during an assigned shift and looks for indicators of possible criminal activity or threats to life and property.  Answers calls for police services; enforces City, county, and state laws; makes field contacts and completes forms.
 Conducts both preliminary and follow-up investigations of disturbances, prowlers, burglaries, thefts, robberies, vehicle accidents, suspected homicides, and other criminal incidents, as assigned; makes arrests, as necessary.
 Serves warrants and subpoenas; interviews victims, complainants, and witnesses; interrogates suspects; gathers and preserves evidence; receives, searches, and books prisoners; fingerprints and transports prisoners.
 Testifies and presents evidence in court; contacts and cooperates with other law enforcement agencies in matters relating to the investigation of crimes and the apprehension of offenders.  Authors reports and field notes.
 Participates in staff development; attends briefings and training sessions.  Performs routine maintenance on firearms and other equipment.

Reserve Police Officer

 Makes traffic stops and issues warnings, citations, or makes arrests as necessary; checks vehicles and observes vehicle occupants; investigates vehicle accident scenes.  Provides emergency medical care as necessary; administers first aid and responds to calls for medical assistance; arranges for clearing of roadways; directs traffic at fires, special events, and other emergency or congested situations.
 Interviews drivers and witnesses and prepares reports.  Assists the public and answers questions; establishes and maintains good relationships with the general public.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Operations and services of a comprehensive municipal law enforcement department.  Principles, practices, methods, and techniques of modern law enforcement including patrol, investigations, interrogation, crime prevention, and special operations functions.  Criminal law and criminal procedure with particular reference to the apprehension and arrest of suspects committing misdemeanors and felonies.
 Operational characteristics of vehicles and equipment used in law enforcement.  Criminal court system processes and regulations.
 Methods and techniques of interviewing and eliciting information from victims and witnesses.  Traffic control, enforcement, and education methods.
 Police records, communications, property, jails, and custody system operations.  Use of police records and identification methods and their applications.  Laws and constitutional guarantees governing the custody of persons, search, seizure, and evidence.  Laws and procedures relating to juvenile welfare, traffic control, and safety.  Laws and policies concerning police authority.
 Procedures in handling warrants, filing complaints, court appearances, and testifying.  Investigation and identification techniques and equipment.  Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
 Safety practices and equipment related to the work, including the safe use and proper care of firearms, chemical agents, and impact weapons.
 Methods and techniques of preparing police reports and related documentation.  Self-defense tactics.
 Techniques of first aid and CPR.
 Principles and procedures of recordkeeping
 City and mandated safety rules, regulations, and protocols  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Reserve Police Officer

Ability to:

 Perform law enforcement duties within an assigned program area to ensure the protection and safety of citizens and property.
 Observe accurately; recall faces, names, descriptive characteristics, and facts of incidents and places; remember accounts given by witnesses.
 Identify crime suspects; interpret and apply the law to field situations; observe while conducting surveillance; and problem solve crime situations.
 Effectively use and care for firearms.
 Learn standard broadcasting procedures of a police radio system.  Learn, understand, interpret, apply, and explain complex laws, codes, regulations, departmental policies, and ordinances.
 Analyze situations and adopt a quick, effective, and responsible course of action.  Conduct effective interviews with victims and witnesses; interrogate suspects; summarize and document interviews and interrogations.
 Pursue, apprehend, and subdue suspects in accordance with mandated procedures.  Process crime scenes and maintain chain of custody of evidence.  Make sound, independent decisions in emergency situations.  Explain a variety of parking and traffic regulations when required.  Draft reports clearly and accurately.
 Follow oral and written instructions.
 Use written and oral communication skills.
 Read and interpret data, information, and documents.
 Use math and mathematical reasoning.
 Observe and interpret situations.
 Learn and apply new information or new skills.
 Operate the equipment and vehicles of the department in a safe and responsible manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 None.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

Reserve Police Officer

 Possession of a valid Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.) within the last three (3) years, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work primarily in a patrol and field environment and to maintain P.O.S.T. physical standards, including mobility, physical strength, and stamina to respond to emergency situations and apprehend suspects; vision to operate vehicles in all conditions, frequently at a high rate of speed, to maintain firearms qualification and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.

The job involves fieldwork requiring frequent walking, running, or standing on uneven terrain and climbing and descending structures to access crime scenes and to identify problems or hazards; vision and manual dexterity to operate an emergency response vehicle at high rates of speed in emergency situations. Finger and manual dexterity is needed to operate police services equipment and firearms, and to access, enter, and retrieve data using a computer keyboard. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to apprehend, lift, carry, push, and pull victims, suspects, and equipment as determined within P.O.S.T physical standards, which may include the use of proper equipment.

Positions also work in a secondary office or station environment, and use standard office equipment, including a computer.

ENVIRONMENTAL CONDITIONS

Employees work in outdoor conditions, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, moving vehicles, and hazardous physical substances and fumes. Employees also work in an office or station environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The principal duties of this class are performed in a field or police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.

WORKING CONDITIONS

May be required to be on-call and to work various shifts or emergencies on evenings, weekends, and holidays.

November 2022
FLSA: Non-Exempt

SENIOR POLICE RECORDS TECHNICIAN

DEFINITION

Under direction, leads and participates in the more complex and difficult work of preparing, processing, maintaining, and retrieving various police records, data, and reports; receives, enters, researches, and assimilates data in a records management system and other database systems; releases records as appropriate; answers questions and provides information and assistance to other agencies and the public in person, by email, and by telephone; performs a variety of administrative duties relative to assigned area of responsibility; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned supervisory or management personnel. Exercises technical and functional direction over and provides training to less experienced staff.

CLASS CHARACTERISTICS

This is the advanced journey level classification in the Police Records Technician series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Leads, reviews, and performs clerical support work for the Police Records Division including both confidential and non-confidential materials.
 Researches, compiles, and prepares a wide variety of documents including reports, procedure manuals, training bulletins, and general orders; oversees division filing and record-keeping responsibilities.  Performs the more complex and/or difficult police record activities on a regular and emergency relief basis; acts as a resource in the absence of the Police Records Supervisor; assists in training of new employees.
 Processes incoming court and District Attorney requests; prepares packets for courts; responds to public record requests; reviews and redacts body worn video footage.  Responsible for verifying all case files to ensure accuracy for National Incident-Based Reporting System (NIBRS) submission; reviews and performs monthly Department of Justice (DOJ) validation requests.
 Receives, processes, and files a variety of documents including accident, crime and arrest reports, stolen, lost, or recovered vehicles, criminal and traffic warrants, citations, warrants, and related police documents, files, and records.

Senior Police Records Technician

 Ensures all records related to cases submitted to the District Attorney’s Office are monitored and updated periodically.
 In accordance with established guidelines, processes, copies, and distributes various materials, including record information, to appropriate departments, outside agencies, the public, and other employees.
 Conducts specialized research; compiles various statistical reports; assists various law enforcement staff in locating needed information including reports and records.  Serves as a liaison with outside entities to troubleshoot issues related to crime reporting.  Complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles of providing functional direction and training.  Principles, practices, methods, and techniques of law enforcement agencies.  Police terminology and law enforcement codes.
 Principles, practices, methods, and techniques of records management, including records disbursement procedures and records management systems.
 Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
 Basic math.
 Research and reporting methods.
 Legal obligations with respect to the release of data and reports.  Recordkeeping principles and procedures.
 Federal and state laws and regulations and local requirements governing maintenance and release of police records information.
 City and mandated safety rules, regulations, and protocols.  Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Interpret, apply, and explain applicable federal, state, and local codes, regulations, policies, technical processes, and procedures.
 Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work.
 Operate a cash register, electronic revenue collection devices, telecommunications systems, and electronic document imaging systems.
 Make accurate arithmetic and statistical calculations.  Maintain confidentiality of data encountered in the source of work.

Senior Police Records Technician

 Compile and summarize information.
 Research a variety of topics in assigned areas of responsibility.  Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Establish and maintain accurate databases, records, and files.  Learn, interpret, and apply records management statutes, terminology, and procedures.  Understand and carry out written and oral instructions.  Prepare clear, accurate, and concise records, reports, and basic correspondence.  Analyze financial and statistical records to detect and resolve errors.  Read and interpret data, information, and documents.
 Analyze and solve problems.
 Observe and interpret situations.
 Learn and apply new information or skills.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Three (3) years of increasingly responsible police records experience.

Licenses and Certifications:

 None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Senior Police Records Technician

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Ability to work extended hours.

November 2022
FLSA: Assistant Engineer – Non-Exempt
FLSA: Associate Engineer - Exempt

ASSISTANT/ASSOCIATE ENGINEER

DEFINITION

Under general supervision (Assistant Engineer) or direction (Associate Engineer), performs basic to professional-level field and office engineering work related to the planning, design, construction, and maintenance of the City’s capital improvement projects, land development, and public works infrastructure programs and projects; supports engineering infrastructure projects which include, but are not limited to, environmental planning projects, water, stormwater, facilities, parks, and street improvements; confers with developers, contractors, and representatives of other agencies on assigned projects; performs a variety of studies and prepares and presents staff reports; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision (Assistant Engineer) or direction (Associate Engineer) from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Assistant Engineer: This is the entry-level classification in the professional Engineer series. Initially under close supervision, incumbents learn and perform routine professional and technical engineering duties and coordinate project tasks. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Associate Engineer level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to project management, budgets, operational programs and projects, and work procedures and methods. Work is routinely supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Associate Engineer: This is the fully qualified journey-level classification in the professional Engineer series. Positions at this level are distinguished from the Assistant Engineer by the performance of the full range of duties as assigned, working independently, and exercising judgement and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit and may serve in a lead role providing work direction and guidance over projects and project staff.

Positions in the Assistant/Associate Engineer class series are flexibly staffed; positions at the Associate Engineer level are normally filled by advancement from the Assistant Engineer level; progression to the Associate Engineer level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Associate Engineer level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

Assistant/Associate Engineer

Positions at the Assistant Engineer level may perform some of these duties and responsibilities in a learning capacity.

 Performs planning, design, and construction management duties for public works, construction, and environmental programs and projects and water and wastewater utility projects; conducts project feasibility studies; prepares drawings, plans, and specifications; oversees and/or performs survey tasks; ensures construction materials used on City projects meet project quality and quantity standards and expectations.
 Researches and identifies project design requirements including hydrology, traffic and soils reports and calculations, as well as grading, sewer, water plans, traffic studies, and similar documents, such as parcels and tract maps and studies; reviews drawings and details of construction and implementation plans; prepares conditions for approval.
 Conducts routine and/or unique professional engineering studies relating to present activities and future projects; prepares reports and makes recommendations relating to the conduct of engineering activities or to the acceptance of contracts and bids received for proposed projects.  Prepares and/or participates in the preparation and review of preliminary and final engineering plans, cost estimates, cost analysis studies, specifications, and schedules for public works and utilities construction and/or environmental projects including roads, sewers, water systems, storm drains, and related projects.
 Prepares and/or assists in the preparation and administration of contracts for a variety of engineering consulting services including planning, environmental review, and design; participates in determining scope of projects; prepares requests for proposals; assists in and/or conducts pre-bid and pre- construction conferences; provides input into the consultant selection process; directs the work of contracted service providers.
 Serves as project manager and/or participates in oversight of routine projects; participates in and/or prepares and monitors project schedules; monitors and reviews project design and construction activities; monitors contractor’s work.
 Inspects project sites to monitor progress and ensure conformance to design specifications and safety standards; confers with project managers, contractors, and others on status and issues, as appropriate.  Provides support to maintain, update, and analyze planning information and tools in Geographic Information System (GIS) database; uses computers and software programs and technical databases for various modeling scenarios, planning projects, and studies; manages and updates data for hydraulic modeling; coordinates data collection and distribution with respect to planning facilities.  Attends a variety of committee meetings with agency staff and stakeholders, developers, utilities agencies, and others to provide input into proposed development projects; provides technical assistance to developers, consultants, and contractors to ensure adequate and appropriate project information and to provide input on regional utility issues.
 Prepares and reviews master plans, technical studies and reports, and engineering analyses including, but not limited to, roadway, traffic, infrastructure, water, recycled water, wastewater, storm drains, stormwater, and solid waste projects.
 Prepares and reviews regulatory compliance reports for a variety of regulatory agencies; prepares a variety of technical and narrative reports and makes recommendations to agency staff, internal and external committees, and the City Council, as necessary; prepares general correspondence such as letters, memos, and reports.
 Administers consultant and construction contracts; investigates field problems affecting property owners, contractors, and maintenance operations; prepares progress reports; reviews and coordinates

Assistant/Associate Engineer

the submission and approval of construction specifications and ensures compliance with plan specifications.
 Participates in, evaluates, and reviews the appropriateness of implementing new methods, products, and materials related to engineering projects.
 Attends public counter to assist the public with their engineering related questions, as assigned.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles and practices of civil engineering as applied to public works methods, materials, and techniques used in the construction of complex public works projects including water, stormwater, street, and traffic systems design.
 Principles and practices of environmental impact assessment and related regulatory processes for assigned projects.
 Practices of researching engineering and design issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports.  Principles of advanced mathematics and their application to engineering work.  Project documentation development techniques including drafting, mapping, drawings, and specifications.
 Civil engineering principles, techniques, policies, and procedures.  Computer-aided design and drafting principles and techniques.  Engineering computer applications currently in use by the City.  Civil engineering drafting materials, techniques, and instruments.  Nomenclature, symbols, methods, practices, and instruments used in engineering drafting, mapping, and surveying.
 City codes and ordinances, and various rules and regulations affecting departmental operations.  Land development principles and associated documentation such as property legal descriptions.  City procedures for steering land improvement or development project works from inception to approval.
 General design, layout, and construction practices for public improvements such as streets, storm drains, grading, and landscaping.
 Construction management principles and practices.
 Basic principles and practices of capital improvement program budgeting, cost estimation, funding, and contract administration.
 Principles and practices of project management.
 Applicable federal, state, and local laws, regulatory codes, and procedures relevant to assigned area of responsibility.
 Recent and on-going developments, current literature, and sources of information related to the engineering, development, and construction fields.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Assistant/Associate Engineer

Ability to:

 Perform a variety of professional engineering duties in support of the City’s construction and environmental development projects.
 Prepare complex engineering computations and check, design, and oversee the preparation of various engineering plans and reports.
 Conduct research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Utilize basic and advanced engineering techniques to evaluate complex project design or construction issues.
 Prepare accurate estimates of costs, schedules, materials, and personnel resources required for assigned projects.
 Gather, analyze, and interpret a variety of complex technical data.  Plan and coordinate environmental review, plan checking, and conditional approval of tentative maps and related plans for various public and private development projects.  Prepare specifications, reports, correspondence, plans, plats, petitions, diagrams, profiles, and cross sections, and material and cost estimates.
 Prepare, analyze, understand, and interpret engineering construction plans, specifications, and other contract documents, and determine conformance with applicable laws and standards.  Read and interpret maps, plans, sketches, schematics, diagrams, and blueprints.  Serve as project lead or manager on engineering and construction projects, as directed.  Interpret and explain design criteria, policies, ordinances, and procedures.  Oversee and coordinate the work of contracted service providers.  Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
 Effectively represent the department and the City in meetings with governmental agencies, community groups, and various business, professional, and regulatory organizations and individuals.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in civil engineering or a related field.

Experience:
 Assistant Engineer: None.
 Associate Engineer: Three (3) years of professional engineering experience.

Assistant/Associate Engineer

Licenses and Certifications:

 Assistant/Associate Engineer: Possession of a valid California Driver’s License, to be maintained throughout employment.
 Assistant Engineer: Possession of a valid Engineer-in-Training (EIT) Certificate issued by the California State Board of Registration for Civil and Professional Engineers, to be maintained throughout employment.
o (Substitution: Two (2) additional years of professional engineering experience may be substituted for the required EIT certification at the Assistant Engineer level).  Associate Engineer: Possession of a valid registration as a Professional Engineer (PE) issued by the California State Board of Registration for Civil and Professional Engineers, to be maintained throughout employment.
o (Substitution: Possession of an Engineer-in-Training (EIT) Certificate and two (2) additional years of professional engineering experience may be substituted for the required PE).

When Assigned to the Environmental Division
 Assistant/Associate Engineer: Possession of, or successful acquisition within 12 months of appointment, a valid Qualified Industrial Stormwater Practitioner certificates, to be maintained throughout employment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field inspection, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 40 pounds or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures

November 2022
FLSA: Non-Exempt

CHIEF WATER TREATMENT OPERATOR

DEFINITION

Under general direction, plans, supervises, and monitors the operational activities of the City’s water treatment plants and processes; evaluates, tests, and analyzes plant processes for water collection and treatment infrastructures to ensure facility operations function at optimal efficiency and are in compliance with all local, state, federal, and regulatory agencies; monitors and evaluates existing processes for improved operational effectiveness; prepares a variety of administrative and regulatory reports; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned management personnel. Exercises direct supervision over technical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Water Treatment Operator series required by state and regional regulatory boards that exercises independent judgment on diverse and specialized water treatment plant operations and maintenance activities with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.

 Plans, oversees, and participates in the daily functions, operations, maintenance, and activities of the City’s water treatment plants and processes.
 Plans, organizes, assigns, supervises, and reviews the work of Water Treatment Operators in the Water Section of the Public Works Department; trains staff in work procedures, methods, techniques, and appropriate use and operation of a variety of vehicles, equipment, and tools.  Ensures staff adherence to applicable standards and specifications; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
 Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
 Monitors activities of the Water Treatment Operators; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates assigned services and operations with other divisions and outside agencies.

Chief Water Treatment Operator

 Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.  Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.
 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and outside agencies; recommends corrective actions to resolve issues.
 Monitors, tests, evaluates, and develops operational treatment processes to ensure water treatment operations function efficiently and with minimal interruptions.  Reviews, coordinates, and implements local, state, and federal laws and regulations associated with water treatment process operations to ensure compliance.  Inspects field work in progress for compliance with policies, procedures, safety guidelines, and work specifications; participates in various phases of facilities maintenance and capital improvement projects (CIP) including planning and developing equipment specifications for new systems and facilities.
 Oversees, operates, and ensures efficiency of the City’s water treatment plant operations utilizing supervisory data acquisition and control (SCADA) system; interprets gauges, meters, charts, and graphs; operates pumps, valves, motors, and related equipment; inspects plant equipment to ensure proper operation.
 Supervises, inspects, and reviews the preparation of analytical data; monitors daily operational plant processes for efficiency, cost effectiveness, and regulatory compliance.  Prepares, reviews, authorizes, and submits a variety of operational reports, regulatory reports, recommendations, and correspondence.
 Maintains files, databases, and records related to treatment plant operations; prepares a variety of written reports, memoranda, and correspondence.
 Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
 Responds to emergency situations, as necessary.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Basic principles and practices of budget administration and monitoring.  Principles, practices, methods, and techniques used in monitoring, evaluating, planning, and implementing effective plant processes of a large water treatment plant.

Chief Water Treatment Operator

 Principles, practices, methods, and equipment used in the operation and maintenance of water treatment plants and related facilities.
 Operational characteristics of water treatment systems and facilities.  Hydraulic and plumbing principles.
 Principles, operational characteristics, and use of SCADA to monitor and control water treatment plant and facilities.
 Basic principles, practices, techniques, equipment, and materials required for conducting standard chemical and bacteriological tests.
 Methods and equipment used in collecting and preserving samples.  Operational characteristics of hand and power tools utilized in routine plant maintenance.  Occupational hazards and standard safety procedures related to the work.  Mathematic and basic statistical techniques.
 Principles and procedures of recordkeeping and report preparation.  Applicable federal, state, and local laws, rules, regulations, ordinances, and procedures relevant to assigned area of responsibility.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex water treatment plant operation, maintenance, and repair duties.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze complex water treatment processes and operational issues and problems, evaluate alternatives, and reach sound conclusions and recommendations for action and improvement.  Perform mathematical calculations to ensure proper dosing, blending, chemical storage, and water system capacity is maintained to meet all state and federal regulations.  Read and interpret analytical data and make mathematic calculations related to process control techniques.
 Read and interpret meters, gauges, schematic drawings, diagrams, and blueprints.  Troubleshoot and repair mechanical and operational problems.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Read, understand, and interpret blueprints, plans, and specifications.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.

Chief Water Treatment Operator

 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by specialized training in water technology or a related field.

Experience:
 Five (5) years of increasingly responsible experience in water distribution, potable water production, water treatment, storage, transmission, or a related field, of which three (3) years should be in a supervisory or lead capacity.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within twelve (12) months of appointment, a valid commercial Class “A” or “B” California Driver’s License, to be maintained throughout employment.  Possession of a valid Grade III (T-3) Water Treatment Operator Certificate issued by the California State Water Resources Control Board, to be maintained throughout employment.  Possession of a valid Grade III (D-3) Water Distribution Operator Certificate issued by the California State Water Resources Control Board, to be maintained throughout employment.  Possession of, or successful acquisition within twelve (12) months of appointment, a valid Grade IV (T-4) Water Treatment Operator Certificate issued by the California State Water Resources Control Board, to be maintained throughout employment.
 Possession of, or successful acquisition within twelve (12) months of appointment, a valid Grade IV (D-4) Water Distribution Operator Certificate issued by the California State Water Resources Control Board, to be maintained throughout employment.


PHYSICAL DEMANDS

Must possess mobility to work in a water treatment plant; strength, stamina, and mobility to perform medium to heavy physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp and make repetitive hand movement in the performance of daily duties; to enter into confined spaces and use confined entry equipment, to climb and descend ladders to operate varied hand and power tools, and to operate a motor vehicle and visit various City sites; color vision to detect shades of color and vision to see alarms and to read printed materials and a computer screen. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate and repair tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50

Chief Water Treatment Operator

pounds or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

Must also possess mobility to work in a standard office setting and use standard office equipment, including a computer or keyboard; ability to use a mobile device or handheld communication device; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

ENVIRONMENTAL CONDITIONS

Employees work primarily in a plant environment and are exposed to loud noise levels, controlled temperature conditions, chemicals, mechanical and/or electrical hazards, hazardous physical substances, fumes, dust, air contaminants, and unpleasant odors. Employees may also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust, and air contaminants. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

November 2022
FLSA: Non-Exempt

CROSS CONNECTION CONTROL TECHNICIAN

DEFINITION

Under general supervision, performs a variety of technical and specialized duties in support of the City’s cross connection control and backflow prevention program development, implementation, and maintenance; ensures regulatory compliance with safe drinking water standards and federal, state, and local codes, laws, and regulations; conducts field investigations, surveys, tests, and audits of work performed and inspections completed by third party vendors and/or contract staff; prepares reports; maintains a variety of records and files; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory and/or management personnel. Exercises no direct supervision over technical staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing technical duties in support of the City’s cross connection control and backflow prevention program. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

 Performs technical and specialized duties in support of the City’s cross connection control and backflow prevention program development, implementation, and maintenance including data management oversight, field investigations, surveys, tests, audits, and oversight of work performed by City vendors and contract staff.
 Ensures all program activities comply with federal, state, and local codes, laws, and regulations related to current safe drinking water standards.
 Contacts customers to ensure compliance with backflow device requirements and ensures customers make appropriate repairs; monitors or generates and sends initial notices, follow-up notices, and final notices to owners of backflow devices for compliance with annual testing requirements; maintains records and files on backflow prevention devices, locations, inspections, testing, and corrections.  Surveys and investigates plumbing systems to evaluate and identify cross connection hazards; explains findings and recommends installation of backflow prevention devices; follows up with customers to monitor compliance; performs tests to ensure proper working condition of devices.  Locates, inspects, tests, and repairs new and existing backflow prevention devices within the City’s service area; maintains and installs devices as required.  Prepares written inspection reports and related program documentation; maintains inspection documentation and records as required in accordance with established City records management procedures.
 Collects and maintains field data and test results for documentation and reporting purposes; maintains and ensures the accuracy of detailed databases, files, and records of work performed.

Cross Connection Control Technician

 Receives and responds to customer complaints, questions, and requests for service; reads, interprets, applies, and explains regulations and standards to customers.  Receives and responds to inquiries from contractors, developers, engineers, and the public concerning the City’s rules and regulations regarding the cross-connection control and backflow prevention program.
 Researches new operational methods, techniques, equipment, and regulatory requirements; recommends appropriate application and action; requisitions necessary tools, equipment, and supplies after approval.
 Attends and participates in professional group meetings; maintains liaison with other City departments, divisions, businesses, contractors, and other agencies, including regulatory agencies.  Performs various other technical and specialized duties related to the inspection and service of recycled water systems as required by the State of California.
 Maintains necessary supplies, tools, equipment, and vehicles; performs routine maintenance checks and makes recommendations to repair or replace equipment as needed.  Observes and complies with City and mandated safety rules, regulations, and protocols.  Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

 Basic principles, practices, techniques, equipment, and materials required for installing, locating, inspecting, testing, and repairing backflow prevention devices.  Operational characteristics, use of, and maintenance requirements of backflow prevention devices, inspection equipment, and related hand tools.
 Principles, standards, and regulatory requirements related to cross connection control.  Principles, practices, and terminology of residential, industrial, construction, and commercial wastewater discharge source control.
 Principles, practices, and terminology of pollution prevention as related to water quality.  Occupational hazards, standard safety procedures, and related safety equipment.  Principles and practices of data collection and technical report preparation.  Basic mathematics techniques.
 Operation and minor maintenance of a variety of equipment, hand and power tools, and vehicles involved in the installation, maintenance, and repair of backflow prevention devices and related water distribution systems.
 Applicable federal, state, and local laws, rules, regulations, ordinances, and procedures relevant to assigned area of responsibility.
 City geography, street routes, and location of meters and backflow devices.  Principles and procedures of recordkeeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.