Corona City Council
November 5, 2025

Wednesday, November 5, 2025
Closed Session Council Board Room 4:00 PM
Open Session Council Chambers 6:00 PM
**Revised the agenda on Monday, November 3, 2025 at 4:53 p.m. Item 9.2 - presentation was added.

Revised agenda on Wednesday, November 5, 2025 at 12:30 p.m. Item 6.2 presentation was revised. Item 6.5 Exhibit 2 was added. Item 6.16 presentation was revised. **
This meeting will be conducted in person. You can participate remotely: https://coronaca-gov.zoom.us/j/82541328723

1. CONVENE CLOSED SESSION

1.1 CONFERENCE WITH LEGAL COUNSEL - EXISTING LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9(d)(1)
NAME OF CASE: CITY OF CORONA V. DD&E, LLC, ET AL.

CASE NUMBER(S): SAN DIEGO COUNTY SUPERIOR COURT CASE NO. 37-2021-00016700-CU-EICTL

1.2 CONFERENCE WITH LEGAL COUNSEL - EXISTING LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9(D)(1)
NAME OF CASE: CITY OF CORONA V. ROYAL RIDGE INVESTMENT INC., ET AL.

CASE NUMBER: RIVERSIDE SUPERIOR COURT CASE NO. RIC 2003117

1.3 CONFERENCE WITH LEGAL COUNSEL - EXISTING LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9(D)(1)
NAME OF CASE: CITY OF CORONA V. C.P.I. PROPERTIES, LLC, ET AL.

CASE NUMBER: RIVERSIDE SUPERIOR COURT CASE NO. RIC 2002846

1.4 CONFERENCE WITH LABOR NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54957.6
AGENCY DESIGNATED REPRESENTATIVE: JACOB ELLIS, CITY MANAGER EMPLOYEE ORGANIZATION: CORONA UTILITIES EMPLOYEE ASSOCIATION

1.5 CONFERENCE WITH REAL PROPERTY NEGOTIATORS
PROPERTY: 117-191-004, 138 E. SIXTH STREET, THE HUB.

AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
NEGOTIATING PARTY: BOSS WINE AND EVENTS
UNDER NEGOTIATION: PRICE AND TERMS OF PAYMENT

1.6 CONFERENCE WITHREAL PROPERTY NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54956.8
PROPERTY: 462 CORONA MALL, 117-143-017
AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
NEGOTIATING PARTY: DAVID PATHE
UNDER NEGOTIATION: PRICE AND TERMS OF PAYMENT

1.7 CONFERENCE WITHREAL PROPERTY NEGOTIATORS

PURSUANT TO GOVERNMENT CODE SECTION 54956.8
PROPERTY: 141 CORONA MALL, 117-143-009
AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
NEGOTIATING PARTY: FRANK TORRES AND ANNA DELIA TORRES
UNDER NEGOTIATION: PRICE AND TERMS OF PAYMENT

2. INVOCATION - Elijah Coombes, Grace Baptist Church
The invocation may be offered by a person of any religion, faith, belief or non-belief, as well as Council Members. A list of volunteers is maintained by the City Clerk and interested persons should contact the Clerk for further information.

3. PLEDGE OF ALLEGIANCE - Kyla Foster

4. CONVENE OPEN SESSION
Individuals wishing to address the City Council are requested to complete a speaker card available at the rear of the Council Chambers. Please deliver the card to the City Clerk prior to the item being heard by the City Council or, for items not listed on the agenda, before the "Communications" section of the agenda is called.

Please observe a three-minute limit for communications and please note that the Communications section of the agenda is limited to items within the subject matter jurisdiction of the City Council that are not listed on the agenda. Once called upon to speak, you are requested to state your name and city of residence for the record.

5. PROCLAMATIONS/RECOGNITIONS/PRESENTATIONS

5.1 PROCLAMATION: "AMERICA RECYCLES DAY"

5.2 PROCLAMATION: GRIEVING CHILDREN MONTH

5.3 PRESENTATION: 2025 COMMUNITY SURVEY
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6. CONSENT CALENDAR
All items listed on the Consent Calendar are considered to be routine matters, status reports or documents covering previous City Council action. The items listed on the Consent Calendar may be enacted in one motion. With the concurrence of the City Council, a Council member or any person in attendance may request that an item be removed for further consideration.

That the City Council approve the Consent Calendar.

6.1 MINUTES - CITY COUNCIL MEETING OCTOBER 15, 2025
Approval of Minutes for the City Council, Successor Agency to the Redevelopment Agency of the City of Corona, Corona Public Financing Authority, Corona Utility Authority, Corona Housing Authority City Council Meeting of October 15, 2025

6.2 QUARTERLY SALES TAX REPORT – 2025, QUARTER 2 (APRIL - JUNE) That the City Council receive and file the quarterly sales tax information from HdL Companies for

Quarter 2 2025 (April – June).

6.3 EXTEND CREATIVE SERVICES, MEDIA PRODUCTION, AND MARKETING SERVICES AGREEMENT WITH KONSUS, INC (SUPERSIDE) IN THE AMOUNT OF $140,004 That the City Council:

Authorize the City Manager, or his designee, to execute the renewal Statement of Work with Superside in the amount of $140,004 for the term December 1, 2025, through November 30, 2026.
a.

Authorize the City Manager, or his designee, to negotiate and execute nonsubstantive extensions, change orders, and amendments up to $14,000 or 10% of the original contract amount.
b.

Authorize the City Manager, or his designee, to issue a purchase order with Superside in the amount of $140,004 for creative services, media production, and marketing Services. c.

6.4 CONTINUATION OF COMPUTER-AIDED DISPATCH AND RECORDS MANAGEMENT SYSTEM (CAD/ RMS) AGREEMENT (5-YEAR TERM)
Approve the five-year support and maintenance agreement with Motorola Solutions for the FLEX CAD system at a total contract value of $1,265,659.75 over five years. a.

Authorize the City Manager, or his designee, to issue a purchase order to Motorola Solutions in the amount of $1,265,659.75.
b.

Authorize the City Manager, or his designee, to negotiate and execute any non-substantive extensions, amendments, and change orders up to $126,565.98 or 10% of the original purchase order amount as provided by the Corona Municipal Code (CMC) Section

3.08.060(j).
c.

6.5 FIRST AMENDMENT TO THE PROFESSONAL SERVICES AGREEMENT WITH SVA ARCHITECTS

AND BUDGET APPROPRIATION FOR THE NORTH MALL ARCHITECTURAL SERVICES That the City Council:

Approve the First Amendment to the Professional Services Agreement with SVA Architects in the amount of $1,482,150 for Architectural Services for the North Mall Development. a.

Authorize the City Manager, or his designee, to execute the First Amendment to the Professional Services Agreement with SVA Architects in the amount of $1,482,150 including any non-substantive extensions, change order, and amendments to 10% of the agreement amount, as authorized in Corona Municipal Code Section 3.08.070(I). b.

Authorize the City Manager, or his designee, to issue a change order to the on-call purchase order with SVA Architects (B260001) for a total purchase order amount of $1,482,150. c.

Authorize an appropriation in the amount of $982,150 from the Measure X Fund 120 to the North Corona Mall Acquisition/Improvements, Operating and Maintenance Project No.78390. d.

6.6 MAINTENANCE/GENERAL SERVICES AGREEMENTS FOR AS-NEEDED HAZARDOUS MATERIALS CLEANUP AND REMOVAL SERVICES WITH ENVIRONMENTAL LOGISTICS, INC., AMERICAN INTEGRATED SERVICES, INC. AND HUNTER CONSULTING, INC.

That the City Council:

Award Request for Proposals (RFP) No. 25-076AS for On-Call Citywide Hazardous Materials Cleanup and Removal Services to Environmental Logistics, Inc., American Integrated Services, Inc., and Hunter Consulting, Inc. dba HCI Environmental and Engineering in the amount of $215,000 each and waive any and all minor irregularities in the bidding documents as submitted by said bidder.
a.

Authorize the City Manager, or his designee, to execute Maintenance/General Services Agreements with Environmental Logistics, Inc., American Integrated Services, Inc. and Hunter Consulting, Inc. dba HCI Environmental and Engineering for a total of $215,000 each per fiscal year and authorize the extension of each agreement with four (4) additional one (1) year optional renewal periods.
b.

Authorize the City Manager, or his designee, to issue purchase orders to Environmental Logistics, Inc., American Integrated Services, Inc. and Hunter Consulting, Inc. dba HCI Environmental and Engineering for a total of $215,000 each per fiscal year. c.

Authorize the City Manager, or his designee, to approve amendments/change orders necessary for the execution of the work, including any rate and/or total compensation increases negotiated by the parties made in accordance with and not to exceed the percentage of change in the United States Bureau of Labor Statistics Consumer Price Index All Urban Consumer for Riverside, California, Area (CPI-U), for the most recent twelve (12) months for which statistics are available.
d.

Authorize the City Manager, or his designee, to approve and execute any documents necessary to implement change orders, up to the amount authorized by Corona Municipal Code Section 3.08.060(J) with respect to the total compensation provided for the aforementioned agreements.
e.

That the Corona Utility Authority review, ratify, and to the extent necessary, direct that the City Council take the above actions.

6.7 MAINTENANCE/GENERAL SERVICES AGREEMENT WITH XYLEM DEWATERING SOLUTIONS, INC., DBA WACHS WATER SERVICES FOR WATER SYSTEM VALVE AND HYDRANT

ASSESSMENT SERVICES
That the City Council:

Authorize a bid award with Xylem Dewatering Solutions, Inc., dba Wachs Water Services in the amount of $600,000 for Water System Valve and Hydrant Assessment Services pursuant to Corona Municipal Code Section 3.08.140(C) Competitive bidding already completed. a.

Authorize the City Manager, or his designee, to negotiate and execute the Maintenance/General Services Agreement with Xylem Dewatering Solutions, Inc., dba Wachs Water Services in the amount of $600,000 per fiscal year for the initial contract term ending June 30, 2027, with one optional two-year renewal. b.

Authorize the City Manager, or his designee, to execute the Maintenance/General Services Agreement with Xylem Dewatering Solutions, Inc., dba Wachs Water Services in the amount of $600,000 including any non-substantive extensions, change orders, purchase orders, and amendment up to the amount authorized in Corona Municipal Code Section 3.08.070(I) which is equivalent to 10% or $60,000.
c.
d. Authorize the City Manager, or his designee, to issue a purchase order to Xylem Dewatering

Solutions, Inc., dba Wachs Water Services in the amount of $600,000 per fiscal year for the initial contract term ending June 30, 2027, with one optional two-year renewal.

That the Corona Utility Authority review, ratify, and to the extent necessary, direct that the City Council take the above actions.

6.8 CONSTRUCTION CONTRACT WITH GSE CONSTRUCTION COMPANY, INC. FOR THE SIERRA

DEL ORO WATER TREATMENT PLANT FLOCCULATION BASIN WOOD BAFFLES AND MOUNTS That the City Council:

Adopt the Plans and Specifications for the Sierra Del Oro Water Treatment Plant Flocculation Basin Wood Baffles and Mounts Rehabilitation Project, Notice Inviting Bids 26-008AS. a.

Award Notice of Inviting Bids 26-008AS to GSE Construction Company, Inc., the lowest responsive, responsible bidder, for the total bid amount of $166,700 and waive any and all minor irregularities in the bidding documents as submitted by said bidder. b.

Approve the Construction Contract with GSE Construction Company, Inc., for the Sierra Del Oro Water Treatment Plant Flocculation Basin Wood Baffles and Mounts Rehabilitation Project in the amount of $166,700.
c.

Authorize the City Manager, or his designee, to negotiate and execute non-substantive extensions, change orders and amendments up to 10% of total contract cost or $16,670 as authorized by Corona Municipal Code 3.08.060 (H)
d.

Authorize an appropriation in the amount of $193,166 from the Water Utility Fund 570 to the Sierra Del Oro Water Treatment Plant Flocculation Basin Baffles and Mounts Rehabilitation Operating and Maintenance Project No. 78190.
e.

That the Corona Utility Authority review, ratify, and to the extent necessary, direct the City Council to take the above actions

6.9 AUTHORIZE THE PURCHASE OF A LIVE FIRE TRAINING PROP FROM ADVANCED FIRE

CONTROL
That the City Council:

Award the Notice Inviting Bids 26-010SB to Advanced Fire Control, the lowest responsive, responsible bidder, for the total bid amount of $381,744, and waive any and all minor irregularities in the bidding documents as submitted by said bidder. a.

Authorize the City Manager, or his designee, to issue a purchase order to Advanced Fire Control in the amount of $381,744, including any non-substantive extensions, change orders, purchase orders, and amendments up to the amount authorized by Corona Municipal Code

3.08.080(J), which is equivalent to 10% or $38,174.
b.

6.10 PURCHASE OF PLAYGROUND EQUIPMENT FROM GREAT WESTERN RECREATION That the City Council:

Authorize the City Manager, or his designee, to execute the attached Sales Quotation 114916-02-03 with Great Western Recreation (“Great Western”) in the amount of $1,001,362.
a.

Authorize the City Manager, or his designee, to negotiate and execute non-substantive extensions, amendments, and change orders up to 10% or $100,136 b.

Authorize the City Manager, or his designee, to issue a Purchase Order to Great Western Recreation in the amount of $1,001,362.
c.

Make a determination under Corona Municipal Code Section 3.08.140(C) that competitive bidding has been satisfied based upon the reasons provided in the “Basis for Determination of Competitive Bidding” section of this report.
d.

6.11 CHANGE ORDER TO CITY ELECTRIC SUPPLY FOR TARIFFS ASSOCIATED WITH THE PURCHASE OF 750 KVA PAD MOUNTED TRANSFORMERS
That the City Council approve an increase to the change order authority for City Electric Supply’s purchase order in the amount of $19,976.73 for a total change order authority of $34,870.75 due to tariffs associated with the purchase of three (3) 750 kVA Pad Mounted Transformers.

6.12 FIRE DISPATCH AND EMERGENCY COMMUNICATIONS SERVICES AGREEMENT WITH THE

CITY OF ONTARIO
That the City Council:

Approve the Fire Dispatch and Emergency Communication Services Agreement between the City of Corona and the City of Ontario for continued Fire Dispatch and CAD services. a.

Authorize the City Manager, or his designee, to execute the Dispatch and Emergency Communication Services Agreement with the City of Ontario. b.

6.13 GRANT FUNDING FROM THE CALIFORNIA LIBRARY LITERACY SERVICES PROGRAM IN THE AMOUNT OF $74,997 FOR ADULT AND FAMILY LITERACY SERVICES That the City Council:

Accept grant funding from the California Library Literacy Services Program in the amount of $74,997 for the Corona Public Library’s Adult and Family Literacy Program. a.

Authorize an appropriation and estimated revenue increase in the amount of $74,997 ($39,249 for Adult Literacy Services and $35,748 for Family Literacy Services) to the Community Services Department’s operating budget within the Adult and Family Literacy Grant Fund 442.
b.

Authorize the City Manager, or his designee, to adjust the budget accordingly if the grantor distributes additional funds to grant participants.
c.

6.14 FINAL TRACT MAP 38572 TO SUBDIVIDE 85.51 ACRES INTO 47 LOTS AND 50 LETTERED LOTS

FOR CONDOMINIUM PURPOSES, LOCATED SOUTHWEST OF CLEMENTINE WAY & HUDSON HOUSE DRIVE (APPLICANT: JASON PERRIN, ARANTINE HILLS HOLDINGS LP) That the City Council approve the final map for Tentative Tract Map 38572.

6.15 FISCAL YEAR 2026 QUARTER 1 BUDGETARY ADJUSTMENTS
That the City Council:

Appropriate $6,291,352, increase estimated revenue by $942,911, and authorize budgetary and cash transfers across multiple funds, as noted in Exhibit 1 - Appropriations, Estimated Revenues, and Transfers.
a.
b. Approve the Fifth Amendment to the Maintenance/General Services Agreement with Tropical

Plaza Nursery, Inc, to increase the total compensation to $760,000 to provide scheduled monthly landscaping services.

Authorize the City Manager, or his designee, to issue a Change Order in the amount of $19,874 to the Tropical Plaza Nursery, Inc. Blanket Purchase Order (B260504) for a total Purchase Order amount of $760,000.
i.

Approve the First Amendment to the Maintenance/General Services Agreement with Tropical Plaza Nursery, Inc, to increase the total compensation to $250,000 to provide emergency and on-call landscape services.
c.

Authorize the City Manager, or his designee, to issue a Change Order in the amount of $75,000 to Tropical Plaza Nursery, Inc. Blanket Purchase Order (B260504A) for a total Purchase Order amount of $250,000.
i.

Approve the Eighth Amendment to the Professional Services Agreement with Alexander’s Contract Services, Inc. for meter reading services to extend the term through June 30, 2027, at the rates set forth therein and a total compensation in the amount not to exceed $1,068,956 through the term of the agreement
d.

Authorize the City Manager, or his designee, to negotiate and execute non-substantive extensions, change orders, and amendments up to 10% of the agreement total, or $106,895
i.

Authorize the City Manager, or his designee, to execute amendments to the Professional Services Agreement with increases in the rates and the total compensation amount equal to the lesser of five percent (5%) or the percentage change in the United States Bureau of Labor Statistics Consumer Price Index for the Riverside Area, as determined by the Purchasing Manager, for the most recent twelve (12) months period for which statistics are available
ii.

Make a determination under Corona Municipal Code Section 3.08.140(E) that competitive bidding is not required for these services based upon the reasons provided for in this agenda report
iii.

Approve the Second Amendment to the Professional Services Agreement with Ruth Villalobos and Associates, Inc. to increase the total compensation to $360,000 per fiscal year to provide management assistance of in-kind services requirements for U.S. Army Corps of Engineers
e.

Authorize the City Manager, or his designee, to negotiate and execute non-substantive extensions, change orders, and amendments up to 10% of the agreement total, or $36,000, as authorized by Corona Municipal Code Section 3.08.070(I) i.

Make a determination under Corona Municipal Code Section 3.08.140(E) that competitive bidding is not required for these services based upon the reasons provided for in this agenda report.
ii.

Adopt Resolution No. 2025-104, approving the City of Corona Position Library and Compensation Plan and repealing all prior Plans, including Resolution No. 2025-076, effective November 15, 2025.
f.

Authorize the City Manager, or his designee, to issue purchase orders for the attached list (Exhibit 8) of Information Technology software renewals for Fiscal Year 2026 including any non-substantive extensions, change orders, purchase orders, and amendments up to the lesser of either $100,000 or 10% of the original contract amount as authorized by Corona Municipal Code Section 3.08.070 (I).
g.

That the Corona Utility Authority review, ratify, and to the extent necessary, direct that the City Council

take the related actions above.

6.16 FISCAL YEAR 2026, QUARTER 1 BUDGET AND STRATEGIC PLAN PROGRESS REPORT UPDATE

7. COMMUNICATIONS FROM THE PUBLIC
Persons wishing to address the City Council are requested to state their name and city of residence for the record. This portion of the agenda is intended for general public comment only, which means it is limited to items within the subject matter jurisdiction of the City Council that are not listed on the agenda. Please note that state law prohibits the City Council from discussing or taking action on items not listed on the agenda. The City Council will appreciate your cooperation in keeping your comments brief. Please observe a three-minute limit for communications.

8. PUBLIC HEARINGS
This portion of the agenda is for advertised public hearing items where formal public testimony on each individual item is accepted prior to City Council action.

8.1 GENERAL PLAN AMENDMENT 2025-0002 TO UPDATE THE WILDFIRE HAZARD SEVERITY ZONE

MAP IN THE PUBLIC SAFETY ELEMENT TO BE CONSISTENT WITH THE FIRE HAZARD

SEVERITY ZONES MAP ISSUED BY THE OFFICE OF THE STATE FIRE MARSHAL (CITY OF

CORONA FIRE DEPARTMENT)
That the City Council:

Approve General Plan Amendment 2025-0002 as recommended by the Planning and Housing Commission.
a.

Adopt Resolution No. 2025-105 approving an amendment to the City’s General Plan to update the Wildfire Hazard Severity Zone Map as part of Cycle 3 of General Plan Amendments for calendar year 2025 (GPA2025-0002).
b.

9. ADMINISTRATIVE REPORTS
The portion of the agenda is for Council discussion and action on staff reports and new topics that may not be routine status reports, or documents covering previous City Council action.

9.1 REQUEST BY COUNCIL MEMBER SPEAKE TO DISCUSS ESTABLISHING TIME LIMITS FOR

TEMPORARY FENCING AND BOARDED WINDOWS FOR UNOCCUPIED DEVELOPED

PROPERTIES
That the City Council provide direction on whether staff should explore an amendment to the Corona Municipal Code to set time limits for temporary fencing and boarded windows on unoccupied developed property.

9.2 HISTORIC CIVIC CENTER OPERATIONS PLAN UPDATE
That the City Council provide direction on the optimization of the Historic Civic Center.

10. LEGISLATIVE MATTERS
The portion of the agenda is for proposed ordinances presented for the City Council's consideration.

10.1 ORDINANCE AMENDING VARIOUS CHAPTERS WITHIN TITLE 15 OF THE CORONA MUNICIPAL CODE AND ADOPTING BY REFERENCE THE 2025 CALIFORNIA BUILDING STANDARDS CODE

(CALIFORNIA CODE OF REGULATIONS, TITLE 24)
That the City Council introduce by title only and waive full reading for consideration of Ordinance No. 3421, first reading of an ordinance amending Chapters 15.02, 15.04, 15.05, 15.07, 15.08, 15.09,

15.10, 15.11, 15.12, 15.20, 15.28, and adding Chapter 15.25 to Title 15 of the Corona Municipal Code, adopting by reference the 2025 Edition of the California Building Standards Code (California Code of Regulations, Title 24); including the 2025 California Building Code; the 2025 California Green Building Standards Code; the 2025 California Residential Code; the 2025 California Mechanical Code; the 2025 California Energy Code; the 2025 California Historical Building Code; the 2025 California Existing Building Code; the 2025 California Fire Code; the 2025 California Plumbing Code; the 2025 California Wildland-Urban Interface Code; and the 2025 California Electrical Code; together with certain additions, insertions, deletions and changes thereto.

11. REPORTS FROM BOARDS AND COMMISSIONS
This portion of the agenda lists items from Commissions and Boards from the City Council, Commissioners, and Staff.

11.1 Library Board of Trustees

11.2 Planning & Housing Commission

11.3 Parks & Recreation Commission

11.4 Regional Meetings

11.4.a UPDATE FROM MAYOR JIM STEINER ON THE RIVERSIDE TRANSITAGENCY (RTA) BOARD MEETING OF OCTOBER 23, 2025

11.4.b UPDATE FROM COUNCIL MEMBER WESSPEAKE ON THE STATEROUTE 91 (SR-91) ADVISORY MEETING OF OCTOBER 30,2025

12. CITY ATTORNEY'S REPORTS AND COMMENTS

13. CITY MANAGER'S REPORTS AND COMMENTS

14. CITY COUNCIL MEMBERS' REPORTS AND COMMENTS

15. FUTURE AGENDA ITEMS
This portion of the agenda is for items requested by the Mayor, Council Members or Staff for consideration at a future meeting. No immediate action is taken on Future Agenda Items; this section serves to highlight topics that will be considered at upcoming meetings. Council action on items that have appeared in this section takes place under Administrative Reports, when accompanied by a staff report.

15.1 (NEW) PROVIDING THE USE OF CITY FACILITIES TO OTHER GOVERNMENT AGENCIES FREE OF CHARGE (W. SPEAKE) TBD

15.2 (NEW) PROVIDE THE NUMBER OF HOUSING UNITS APPROVED BY THE CITY OF CORONA SINCE 2019 (W. SPEAKE) TBD

15.3 (NEW) EXPLORE THE LEGALITIES OF REQUIRING CUP’S FOR OUTPATIENT DRUG ADDICTION TREATMENTCLINICS (W. SPEAKE) TBD

15.4 EL CERRITO PICKLEBALL OPTIONS (STAFF) NOVEMBER 19, 2025

15.5 CITY PARK FINAL DESIGN (STAFF) JANUARY 7, 2026

15.6 UPDATE OF CHAPTER 5.34 PEDDLERS AND SOLICITORS (W. SPEAKE) TBD

15.7 EXPLORE CORDON PRICING OF THE FOOTHILL CORRIDOR TO DETER CUT THROUGH TRAFFIC (W. SPEAKE) TBD

16. ADJOURNMENT
The next regular meeting of the City Council is scheduled for November 19, 2025 or thereafter as noted on the posted agenda for closed session items in the City Council Board Room followed by the regular meeting at 6:00 p.m. or thereafter as noted on the posted agenda in the City Council Chambers.

This meeting is being conducted in person as well as via teleconference. For members of the public wishing to submit written comments, please email comments to the City Clerk at [email protected] prior to the City Council meeting and your comments will be made part of the official record of proceedings.

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the ADA Coordinator at (951) 736-2235. Notification 48 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting.

Meeting is Being Recorded.

2025
Community Survey 2025 Results

1 | Page
COMMUNITY SURVEY 2025 RESULTS

TABLE OF CONTENTS
1 Executive Summary .......................................................................................................... 2 2 Methods ............................................................................................................................ 3

2.1 Survey Questions ...................................................................................................... 3

2.2 Sample Selection...................................................................................................... 3

2.3 Conducting the survey ............................................................................................ 3

2.4 Demographics.......................................................................................................... 4

2.5 Data analysis ............................................................................................................ 5 3 Sound Infrastructure ......................................................................................................... 6

3.1 Summary ................................................................................................................... 6

3.2 Individual questions.................................................................................................. 6 4 Safe Community............................................................................................................... 9

4.1 Summary ................................................................................................................... 9

4.2 Individual questions.................................................................................................. 9 5 Sense of Place .................................................................................................................12

5.1 Summary ..................................................................................................................12

5.2 Individual Questions................................................................................................12 6 High Performing Government.........................................................................................19

6.1 Summary ..................................................................................................................19

6.2 Individual questions.................................................................................................19 7 Open survey response.....................................................................................................23

2 | Page
COMMUNITY SURVEY 2025 RESULTS
1 EXECUTIVE SUMMARY
The City of Corona conducted its annual Community Survey during the summer of 2025.

The objective of this survey is to collect resident insights regarding community priorities, identify areas for improvement, and understand perceptions and opinions about city services and community characteristics. The 2025 survey maintained the same methodology as the surveys conducted in 2023 and 2024, being entirely developed, distributed, and analyzed by the City of Corona.

A total of 652 residents responded to the 2025 survey invitation, showing a 48% decrease in participation from 2024. Residents were asked 25 questions that assess areas of the City's Strategic Plan. Compared with 2025, residents' perceptions of the City of Corona remain positive with most variations falling within the margin of error (3.7%). The areas that show the most notable positive change are the opinions rating Corona rating efforts to reduce homelessness (4%), sense of community (5%), and the variety and frequency of community events (9%).

3 | Page
COMMUNITY SURVEY 2025 RESULTS
2 METHODS

2.1 SURVEY QUESTIONS
The 2025 Community Survey was identical in format to the 2024 and 2023 Community Survey. The goal of the survey is to provide a yearly snapshot of the residents’ opinions that can be compared from year to year, to identify potential issues and areas of improvement, as well as to recognize areas of success.

2.2 SAMPLE SELECTION
All addresses present in the City of Corona's geodatabase that were classified as a Single Family or Multi Family Residence were used to create a list of potential survey participants. 1,400 residences were randomly selected per district, for a total of 7000 randomly selected households throughout the city. An additional 200 households per district were later added to the survey distribution list, for a total sample of 8000 households.

A distribution list was created by combining the randomly selected households with email contact information obtained from utility accounts data.

2.3 CONDUCTING THE SURVEY
The survey was conducted between June 13 and September 9, 2025. The survey was distributed first by email invitation followed by a mailed paper survey. The email list was compiled using utility accounts data. All surveys included a unique link and QR code to prevent a respondent from participating more than once. Ten follow-up emails were sent to encourage participation, and respondents were entered in a $50 gift card giveaway to boost participation. Responses received via mail were manually entered into the Qualtrics platform by staff.

The survey was also available for open participation on the City's website. Those responses were collected separately to maintain the integrity of the randomly generated, scientific sample. The results of the open response sample are reported separately and compared to the scientific sample at the end of the report. Overall, open survey responses tend to be more negative than those conducted using a controlled sampling procedure.

4 | Page
COMMUNITY SURVEY 2025 RESULTS

2.4 DEMOGRAPHICS
The following table provides a demographic comparison of survey respondents from the 2025 Community Survey, the 2024 Community Survey, and the demographic profile derived from Census 2020 and American Community Survey 2023 data. 2024
Community
Survey
Sample
2025
Community
Survey
Sample
Census
Bureau
Data
Age 18-34 5% 8% 23%
35-54 34% 37% 28%
55+ 47% 53% 23%
Unknown 14% 2% -
District 1 13% 12% 19%
2 13% 13% 21%
3 14% 15% 17%
4 17% 19% 21%
5 18% 27% 22%
Unknown 25% 14% -
Hispanic origin Yes 28% 30% 47%
No 58% 66% 53%
Unknown 14% 4% -
Housing Tenure Own 76% 83% 66%
Rent 9% 15% 34%
Unknown 15% 2% -
Housing Type Attached 9% 15% 40%
Detached 76% 82% 60%
Unknown 15% 3% -
Race and
Hispanic Origin
Not White
Alone
31% 37% 66%
White alone,
not Hispanic
or Latino
57% 53% 31%
Unknown 12% 10% -
Sex Man 41% 39% 50
Woman 56% 53% 50%
Prefer not to
Say/Other
3% 8% -
Sex/Age Man 18-34 3% 2% 18%
Man 35-54 14% 13% 18%
Man 55+ 22% 24% 14%
Woman 18-34 3% 4% 16%
Woman 35-54 18% 22% 19%
Woman 55+ 23% 27% 15%

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COMMUNITY SURVEY 2025 RESULTS
Other/Prefer
not to Say 18-
34 0% 1% -
Other/Prefer
not to Say 35-
54 1% 1% -
Other/Prefer
not to Say
55+
2% 2% -
Unknown 14% 4% --
The 2025 Community Survey participants’ demographic and housing characteristics are consistent with those of the 2024 Community Survey. Most categories include an "Unknown" classification for responses received via mail, where information could not be validated via the Qualtrics resident directory.

Self-Description Participation
Percentage
Census Bureau
percentage
White alone 53% 31.4%
White and another race 4% -
Black or African American 5% 4.4%
Asian 10% 12.8%
American Indian and Alaska Native 1% 0.3%
Native Hawaiian and Pacific Islander 0.3% 0.1%
Other/Prefer not to say 26% -

2.5 DATA ANALYSIS
The results of the 2025 survey are reported directly and can be best understood in context of their relationship to the 2024 results. The results are organized to align with the goals in the City's Strategic Plan. Using the metrics from the Strategic Plan and the reporting style of the previous community surveys, each question is reported as the percentage of respondents answering "good" or "excellent", then the 2025 responses are compared with the 2024 responses, with a percent change noted in a separate column.

This year a margin of error was calculated for the survey. Based on a population of 8000 and a sample size of 652, the margin of error for 95% confidence is approximately 3.7%.

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COMMUNITY SURVEY 2025 RESULTS
3 SOUND INFRASTRUCTURE
Sustain high-quality service delivery by investing
in public infrastructure, including parks,
buildings, equipment, roads, and technology

3.1 SUMMARY
Residents were asked 4 questions which directly address performance indicators for the Sound Infrastructure goal of the City's Strategic Plan. These questions address availability of paths and trails, the overall quality of city parks, availability of recreation centers and facilities, and bike lanes.

Overall, the “Excellent” and “Good” responses for have increased between 1% and 3% with the largest increases in the availability of path and walking trails, and bike lanes.

3.2 INDIVIDUAL QUESTIONS
For the first questions in this category residents were asked as part of a multi-topic question to rate the availability of paths and walking trails. Compared to last year, there was a 1% increase in "excellent" responses and a 2% increase in "good" responses. The "fair" responses decreased by 3%, while the “poor” responses remained unchanged.

Answers to this question were provided by 600 participants.

Change in "Excellent" and "Good" responses 2024 2025 Difference Availability of paths and walking trails 62% 65% 3%
City parks 74% 76% 2%
Recreation centers or facilities 65% 66% 1%
Bike lanes 59% 62% 3%

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COMMUNITY SURVEY 2025 RESULTS
The second question in this category, the first topic of a two-topic question, asked the residents to rate city parks. Compared to last year there was a 1% increase in both the “excellent” and “good categories, a 2% decrease in the “fair” category, while the “poor” responses remained unchanged. There were 622 responses for this question.

The third question in this category was asked as the second part of the two-topic question mentioned in the "city parks" category. The question asked residents to rate recreation centers and facilities. Compared to last year, there was a 3% increase in “excellent” responses and a 2% decrease for “good” responses. The “fair” category remained unchanged while the “poor” responses decreased by 1%. There were 621 responses received for this question.

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COMMUNITY SURVEY 2025 RESULTS
The last question in this category asked residents to rate bike lanes as part of a multitopic question. There was a 1% increase in "excellent" responses, and a 2% increase in "good" responses. The "fair " and “poor” responses decreased by 1% each. Overall, there were 529 responses for this question.

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COMMUNITY SURVEY 2025 RESULTS
4 SAFE COMMUNITY
Protect our quality of life by ensuring the community
is safe and clean.1"

4.1 SUMMARY
There were 4 questions asked to address performance under this goal. Only two of the questions which address public safety questions and the City's efforts to reduce homelessness are included in the pie chart above. The other two questions address the level of safety in the neighborhood during the day and the level of preparedness for an emergency and use different rating scales which are detailed below.

Two of the questions show an improvement in “excellent” and “good” responses, while the third question remains unchanged.

4.2 INDIVIDUAL QUESTIONS
The first question in this category asked residents as part of o multi-topic question to rate public safety efforts. There was a 3% increase in "excellent" responses, and a 1% decrease in "good" responses. The "fair" responses remained unchanged while the “poor” responses decreased by 1%. This question received 621 responses. 1 City of Corona Strategic Plan 2021-2026
Change in "Excellent" and "Good" responses 2024 2025 Difference Public safety efforts 69% 71% 2%
Do you feel safe in your neighborhood during the day 84% 86% 2% City’s efforts to reduce homelessness 38% 42% 4%

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COMMUNITY SURVEY 2025 RESULTS
The second question asked residents "please rate how safe or unsafe you feel in your neighborhood during the day". Compared to 2024 there was a 4% increase for those that feel “very safe” and a 2% decrease in those that feel “somewhat safe”. There was a 1% decrease in those that feel "somewhat unsafe" and a 3% increase in those that feel very unsafe. Those that feel "neither safe nor unsafe" decreased by 2%. Overall, there were 646 answers to this question.

The third question on this topic was also part of a multi-topic question and asked residents to rate the City's efforts to reduce homelessness. There was a 1% increase in “excellent” responses and a 3% increase in “good” responses. “Fair responses also increased by 1% while "poor" responses decreased by 5%. This question was answered by 549 participants.

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COMMUNITY SURVEY 2025 RESULTS
The last question in this category asked residents "how prepared, if at all, do you feel you are in the event of an emergency?" There was a 1% decrease in both those that feel “very prepared” and those that feel “somewhat prepared” Those that feel “not at all prepared” increased by 2%. There were 639 participants who answered this question.

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COMMUNITY SURVEY 2025 RESULTS
5 SENSE OF PLACE
"Build community through celebrating our rich
heritage, increasing access to recreational and
cultural activities, and improving the relationship
between the City and residents2"

5.1 SUMMARY
In 2025 the residents were asked 10 questions that are performance indicators for the "Sense of Place” goal of the City's Strategic Plan.

Overall, 7 questions improved between 1% and 9%, 2 questions declined between 1% and 2%, and 1 question remained unchanged. The largest increase in positive responses was for the variety and frequency of community events.

5.2 INDIVIDUAL QUESTIONS
The first question of the survey contained three parts and asked the participants to rate Corona as a place to live, a place to raise children, and the sense of community. 2 City of Corona Strategic Plan 2021-2026
Change in "Excellent" and "Good" responses 2024 2025 Difference Corona as a place to live 83% 84% 1%
Corona as a place to raise children 83% 82% -1%
Sense of community 59% 64% 5%
Recommend living in Corona to someone who asks 87% 88% 1% Overall image or reputation of Corona 69% 70% 1%
Overall appearance of Corona 64% 62% -2%
Cleanliness of Corona 59% 59% 0%
Openness and acceptance 74% 75% 1%
Places to recreate, socialize, meet, and connect 51% 53% 2% Variety and frequency of community events 53% 62% 9%

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COMMUNITY SURVEY 2025 RESULTS
The rating of Corona as a place to live saw a 1% increase in “good” responses and a 1% decrease in “poor” responses, while “excellent” and “fair” remained unchanged.

There were 634 total responses.

The second part of the question asked residents to rate "Corona as a place to raise children". There was a 1% decrease in "excellent" responses while the “good” responses remained unchanged. The "fair responses" increased by 3%, while "poor" responses decreased by 2%. There were 587 responses to this question.

For the third part of the question, residents were asked to rate the sense of community.

There was a 1% increase in "excellent" responses and a 2% increase in "good" responses.

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COMMUNITY SURVEY 2025 RESULTS
The fair response decreased by 3% and the “poor” responses decreased by 1%. There were 633 responses to this question.

Respondents were asked about their likelihood of recommending living in Corona.

Compared to 2024, "very likely" responses remained unchanged, while "somewhat likely" responses increased by 2%. "Somewhat unlikely" responses decreased by 2%, with "very unlikely" responses staying the same. The total number of responses was 633.

The subsequent question in this category asked residents to "rate the overall image and reputation of Corona." Compared to the previous year, there was a 4% increase in the "good" category, while the “excellent” category saw a reduction of 3%. Additionally,

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COMMUNITY SURVEY 2025 RESULTS
the “fair” responses decreased by 2%, and the “poor” responses increased by 1%. This question received 636 responses.

The question evaluating the "sense of place" was a multiple part question which asked residents to rate the overall appearance of Corona, the cleanliness of Corona, and the openness and acceptance of the community towards people of diverse backgrounds.

The "overall appearance" remained the same in “excellent” and “fair” responses. The "good" rating decreased by 2% and the "poor" rating increased by 2%. There were 646 responses for this question.

The "cleanliness" rating increased by 3% in the “excellent” category and decreased by 3% in the “good” category. There was a 1% increase in the "fair" decrease and a 1% increase in the "poor" responses. There were 644 responses to this question.

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COMMUNITY SURVEY 2025 RESULTS
When asked to rate the community's acceptance towards people of diverse backgrounds, there was a 2% decrease in the "excellent" category and a 1% increase in the “good” category. There is a 1% increase in the “fair” category, while the “poor” category remained the same. There were 586 responses for this question.

Residents were asked to rate the following in the Corona Community: places to recreate, socialize, meet, and connect with friends, neighbors and family and the variety and frequency of community events.

For the places to recreate, socialize, meet, and connect with others there was an increase of 2% in the "excellent" category while the “good” responses remained unchanged. The responses in the “fair” category decreased by 1% and the responses in the “poor” category decreased by 2%. There were 585 responses for this question.

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COMMUNITY SURVEY 2025 RESULTS
The "variety and frequency of community events" showed a 3% increase in the "excellent" responses and a 4% increase in the "good" responses. The negative responses decreased by 5% in the "fair" responses and by 3% in the "poor" responses.

There were 576 responses to this question.

Finally, residents were asked "have you volunteered your time to some group/activity in Corona in the last 12 months?" The results for this question remained unchanged from last year. There were 639 responses to this question.

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COMMUNITY SURVEY 2025 RESULTS
6 HIGH PERFORMING GOVERNMENT
Improve the efficiency of the City's services to
bring government into the 21st century.

6.1 SUMMARY
There were 5 questions that alligned with the performance indicators for the "High Performing Government" goal of the City's strategic plan. One of the questions shows a positive change of to 2%, three questions show a slight decline of 1%, while 1 question remained unchanged.

6.2 INDIVIDUAL QUESTIONS
The first question in this category contained 4 parts. The residents were asked to rate the value of services for the taxes paid to Corona, the overall direction Corona is taking, the overall confidence in Corona Government, and if all residents are treated fairly.

When asked to rate the value of services for taxes paid, the responses show a 1% decline in "excellent" responses and no change in "good" responses. The fair responses increased by 1%, and the "poor" responses remained unchanged There were 591 responses for this question.

Change in "Excellent" and "Good" responses 2024 2025 Difference The value of services for the taxes paid to Corona 47% 46% -1% The overall direction that Corona is taking 59% 61% 2%
Overall confidence in Corona government 51% 50% -1%
Treating all residents fairly 64% 64% 0%
Quality of the services provided by the City of Corona? 68% 67% -1%

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COMMUNITY SURVEY 2025 RESULTS
The next part of this question, which addresses the overall direction of Corona, there was a 1% improvement in the "excellent" and "good" categories. The "fair "responses decreased by 2%, and the "poor" responses remained the same. There were 601 responses to this question.

The third portion of this question asked residents to rate their "overall confidence in Corona government". Positive responses of “excellent” and “good” remained the same. The "fair" responses decreased by 1% and the "poor" responses increased by 2%.

There were 581 responses for this question.

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COMMUNITY SURVEY 2025 RESULTS
The last part of this question asked residents to rate if all residents are treated fairly. The "excellent" responses remained unchanged while the "good" responses decreased by 1%. "Fair" responses also remained the same while "poor" responses decreased by 1%.

There were 567 responses for this question.

The last question in this category asked residents "overall, how would you rate the quality of the services provided by the City. Both “excellent” and “poor” categories remained the same, while there was a 1% decrease in "good" responses and 1% increase in "fair" responses. There were 627 responses to this question.

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COMMUNITY SURVEY 2025 RESULTS
7 OPEN SURVEY RESPONSE
The survey was also posted on the City's website for open participation. These responses were recorded separately from the random survey. The open survey results are detailed below and compared to the results of the random survey. Overall, the open survey responses were more negative than the random survey responses.

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2025 Community
Survey
Justin Tucker
Assistant City Manager
November 5th, 2025

• 25 questions from four elements of the Strategic Plan • Sound Infrastructure
• Safe Community
• Sense of Place
• High Performing Government
• Results compared to the 2024 Annual Community Surveys • Survey available in English and Spanish
2 2025 Community Survey

3 Community Survey
Year n m.e.
*2022 714 4.0%
2023 972 3.1%
2024 1236 2.7%
2025 652 3.7%
Sample data: 2023-2025
2860 total households
62 have taken the survey twice
0 have taken the survey three times

City of Corona
Highlights
4 Consistently positive sentiment in key areas
Significant changes
• Efforts to Reduce Homelessness (+4%)
• Sense of Community (+5%)
• Variety & Frequency of Community Events (+9%)
48% decrease in survey participation

Random Sample Survey
• 8000 Households (1600 per district)
• Additional 1,000 (200 per district) households were added to the sample frame compared to previous years. 5 2025 Community Survey

Respondent Demographics
6 2025 2024 2023 2022
Age 18-34
35-54
55+
Unknown
8%
37%
53%
2%
5%
34%
47%
14%
7%
43%
50%
-
6%
33%
61%
-
Sex Man
Woman
Prefer not to Say/Other
39%
53%
8%
41%
56%
3%
39%
58%
3%
44%
56%
-
District 1
2 3
4 5
Unknown
12%
13%
15%
19%
27%
14%
13%
13%
14%
17%
18%
25%
17%
17%
22%
20%
23%
-
17%
15%
19%
24%
24%
-
Hispanic origin Yes
No
Unknown
30%
66%
4%
28%
58%
14%
33%
67%
-
24%
76%
Housing Type Attached
Detached
Unknown
15%
82%
3%
9%
76%
15%
13%
87%
-
22%
78%
-

City of Corona
Sound Infrastructure
7 Percent "Excellent" or "Good" 2025 2024 2023 2022
Availability of paths and walking trails 65% 62% 64% 57% City parks 76% 74% 75% 64%
Recreation centers or facilities 66% 65% 66% 59%
Bike lanes 62% 59% 60% 50%
24%
52%
19%
5% City Parks
Excellent
Good
Fair
Poor

City of Corona
Safe Community
8 Percent "Excellent" or "Good" 2025 2024 2023 2022
Public safety efforts 71% 69% 67% 59%
Do you feel safe in your neighborhood during the day 86% 84% 80% 86% City’s efforts to reduce homelessness 42% 38% 38% 25%
How prepared are you for an emergency 18% 19% 18% 19%
42%
44%
5%
1%
9%
Safe in Neighborhood
Very Safe
Somewhat Safe
Neither
Somewhat
Unsafe
Very Unsafe

City of Corona
Sense of Place
9 Percent "Excellent" or "Good" 2025 2024 2023 2022
Corona as a place to live 84% 83% 84% 82%
Corona as a place to raise children 82% 83% 79% 77%
Sense of community 64% 59% 62% 54%
Recommend living in Corona to someone who asks 88% 87% 88% 80% Overall image or reputation of Corona 70% 69% 69% 56%
Overall appearance of Corona 62% 64% 64% 50%
Cleanliness of Corona 59% 59% 60% 50%
Openness and acceptance 75% 75% 74% 58%
Places to recreate, socialize, meet, and connect 53% 51% 49% 37% Variety and frequency of community events 62% 53% 49% 39% Have volunteered in past year 24% 24% 25% 22%
17%
46%
29%
8%
Sense of Community
Excellent Good Fair Poor

City of Corona
High Performing Government
10 Percent "Excellent" or "Good" 2025 2024 2023 2022
The value of services for the taxes paid to Corona 46% 47% 48% 42% The overall direction that Corona is taking 61% 59% 56% 51% Overall confidence in Corona government 50% 51% 51% 38% Treating all residents fairly 64% 64% 65% 50%
Quality of the services provided by the City of Corona 67% 68% 65% 61% 15%
52%
27%
6%
Quality of Services
Excellent
Good
Fair
Poor

11 • Robust process to hear from a representative sample of residents about key issues over time.
• Open survey results (n= 901) were on average ~11% more negative than the results more negative than the results from the random sample (n= 652). (n= 652).
• Consistent positive sentiment in key areas.

Conclusions

Questions?

DRAFT
1 City of Corona
City Council Minutes
Wednesday, October 15, 2025, 6:00 p.m.

Closed Session- Council Board Room
Council Present: Jim Steiner, Jacque Casillas, Tony Daddario, Tom Richins, Wes Speake
_____________________________________________________________________

1. CONVENE CLOSED SESSION
Closed Session Convened at 4:00 p.m. for the purposes listed below. Present were Mayor Steiner, Vice Mayor Casillas, Council Member Daddario, Council Member Richins, and Council Member Speake. Closed Session adjourned at 5:45 p.m.

1.1 CONFERENCE WITH REAL PROPERTY NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54956.8
AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
PROPERTY: APN 117-143-036, 496 CORONA MALL, 114 E. SIXTH STREET NEGOTIATING PARTIES: DANNY CORTEZ; MOSES CORTEZ
UNDER NEGOTIATION: PRICE & TERMS OF PAYMENT

1.2 CONFERENCE WITH REAL PROPERTY NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54956.8
AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
PROPERTY: APN 117-191-001, 117-191-002, 117-191-003, 117-191-004, 117- 191-021, 117-191-022, 117-191-011, 117-183-016, 106 E. SIXTH STREET, 114 E. SIXTH STREET, 122 E. SIXTH STREET, 675 S. MAIN STREET, 683 S. MAIN STREET, AND 601 S. MAIN STREET RESPECTIVELY
NEGOTIATING PARTIES: GROUND REVIEW LLC
UNDER NEGOTIATION: PRICE & TERMS OF PAYMENT

1.3 CONFERENCE WITH REAL PROPERTY NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54956.8
AGENCY NEGOTIATOR: JACOB ELLIS, CITY MANAGER
PROPERTY: APN 119-280-060, 365 NORTH MAIN STREET
NEGOTIATING PARTIES: CORONA NORCO UNIFIED SCHOOL DISTRICT UNDER NEGOTIATION: PRICE & TERMS OF PAYMENT

1.4 CONFERENCE WITH LEGAL COUNSEL - EXISTING LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9(d)(1)
NAME OF CASE: CITY OF CORONA V. DD&E, LLC, ET AL.

DRAFT
2 CASE NUMBER(S): SAN DIEGO COUNTY SUPERIOR COURT CASE NO. 37- 2021-00016700-CU-EI-CTL

1.5 CONFERENCE WITH LABOR NEGOTIATORS
PURSUANT TO GOVERNMENT CODE SECTION 54957.6
AGENCY DESIGNATED REPRESENTATIVE: JACOB ELLIS, CITY MANAGER EMPLOYEE ORGANIZATION: CORONA UTILITIES EMPLOYEE ASSOCIATION

2. INVOCATION - Pastor Shannon Scott, Grace Baptist Church The Invocation was led by Pastor Shannon Scott.

3. PLEDGE OF ALLEGIANCE
The Pledge of Allegiance was led by Pastor Shannon Scott.

4. CONVENE OPEN SESSION
Mayor Steiner called the meeting to order at 6:01 p.m.

5. PROCLAMATIONS/RECOGNITIONS/PRESENTATIONS

5.1 PRESENTATION: 2025-2026 MAYOR'S YOUTH COUNCIL INTRODUCTION The 2025-2026 Mayor's Youth Council was introduced.

5.2 PROCLAMATION: RED RIBBON WEEK
Mayor Steiner provided comments on Red Ribbon Week.

5.3 PROCLAMATION: FRIENDS OF THE LIBRARY WEEK
Gretchen Doughty, Friends of the Library President, received the proclamation.

6. CONSENT CALENDAR
The Consent Calendar was approved.

Council Member Speake had inquiries on Item 6.8 and Donna Finch, Community Services Director, provided clarification.

Moved by: Wes Speake
Seconded by: Tom Richins
Aye (5): Jim Steiner, Jacque Casillas, Tony Daddario, Tom Richins, and Wes Speake MotionAPPROVED (5 to 0)

6.1 MINUTES - CITY COUNCIL MEETING OCTOBER 1, 2025
THE MEETING MINUTES WERE APPROVED.

6.2 CITY COUNCIL, SUCCESSOR AGENCY TO THE REDEVELOPMENT

AGENCY OF THE CITY OF CORONA, CORONA PUBLIC FINANCING

AUTHORITY, CORONA UTILITY AUTHORITY, AND CORONA HOUSING

AUTHORITY TO RECEIVE AND FILE THE MONTHLY INVESTMENT
PORTFOLIO REPORT FOR JANUARY 2025

DRAFT
3 THIS FINANCIAL REPORT WAS RECEIVED AND FILED.

That the City Council receive and file the monthly investment portfolio report for August 2025.

6.3 CITY COUNCIL, SUCCESSOR AGENCY TO THE REDEVELOPMENT

AGENCY OF THE CITY OF CORONA, CORONA PUBLIC FINANCING

AUTHORITY, CORONA UTILITY AUTHORITY, AND CORONA HOUSING

AUTHORITY TO RECEIVE AND FILE THE MONTHLY FISCAL REPORT FOR AUGUST 2025
THIS FINANCIAL REPORT WAS RECEIVED AND FILED.

That the City Council receive and file the monthly fiscal report for August 2025.

6.4 RESOLUTION CERTIFYING THE RESULTS OF AN ELECTION AND ADDING TERRITORY TO COMMUNITY FACILITIES DISTRICT NO. 2016-1 (PUBLIC SERVICES) OF THE CITY OF CORONA (ANNEXATION NO. 28)
THIS RESOLUTION WAS ADOPTED.

That the City Council adopt Resolution No. 2025-101, certifying the results of an election and adding territory to Community Facilities District No. 2016-1 (Public Services) of the City of Corona (Annexation No. 28).

6.5 AMEND THE PENSION STABILIZATION TRUST AGREEMENT AND THE

PENSION STABILIZATION TRUST INVESTMENT POLICY
THIS ITEM WAS APPROVED.

That the City Council:
a. Adopt Resolution No. 2025-102, Amending the Trust Agreement Governing the City of Corona Pension Stabilization Trust Pursuant to Section 115 of the Internal Revenue Code.
b. Adopt Resolution No. 2025-103, Approving the City of Corona’s Pension Stabilization Trust Investment Policy.

6.6 FINAL TRACT MAP 38495 TO SUBDIVIDE 9.33 ACRES INTO 35 SINGLE

FAMILY RESIDENTIAL LOTS, LOCATED ON GARRETSON AVENUE, SOUTH OF SANTANA WAY IN THE R-1-20 AND R-1-14.4 SINGLE FAMILY RESIDENTIAL ZONES (APPLICANT: TOLL WEST COAST LLC)
THIS ITEM WAS APPROVED.

That the City Council approve the final map for Tentative Tract Map 38495.

6.7 APPROVE THE FUNDING AGREEMENT WITH RIVERSIDE COUNTY FLOOD

CONTROL AND WATER CONSERVATION DISTRICT TO FUND THE DESIGN

AND CONSTRUCTION OF THE BUTTERFIELD DRIVE RECLAIMED WATER FLOW CONTROL STATION, CAPITAL IMPROVEMENT PROJECT NO. UT2023-03 THIS ITEM WAS APPROVED.

That the City Council:

DRAFT
4 a. Approve the Funding Agreement with the Riverside County Flood Control and Water Conservation District, in the amount of $5,333,516, for the design and construction costs of the Butterfield Drive Reclaimed Water Flow Control Station Capital Improvement Project No. UT-2023-03. b. Authorize the City Manager, or his designee, to execute the Funding Agreement with the Riverside County Flood Control and Water Conservation District to memorialize the mutual understandings by and between the District and City of Corona with respect to funding, design, construction, inspection, ownership, operation, and maintenance of the Butterfield Drive Reclaimed Water Flow Control Station Capital Improvement Project No. UT-2023-03.
c. Authorize an appropriation and an offsetting estimated revenue increase in the amount of $5,333,516 from the Water Utility Grant/Agreement Fund 571 for the Butterfield Drive Reclaimed Water Flow Control Station, Capital Improvement Project No. UT-2023-03.

That the Corona Utility Authority review, ratify, and to the extent necessary, direct that the City Council take the above actions.

6.8 CONSTRUCTION CONTRACT WITH TRIANGLE DECON SERVICES, INC. IN THE AMOUNT OF $1,398,150 FOR THE CORONA LIBRARY INNOVATION CENTER, PROJECT NO. FC-2023-10; NOTICE INVITING BIDS 26-007CA THIS ITEM WAS APPROVED.

That the City Council:
a. Adopt the Plans and Specifications for the Corona Library Innovation Center, Project No. FC-2023-10, Notice Inviting Bids 26-007CA. b. Award Notice Inviting Bids 26-007CA to Triangle DeCon Services, Inc., the lowest responsive, responsible bidder, for the total bid amount of $1,398,150, inclusive of Bid Schedule A – Base Bid, and Bid Schedule B – Add Alternate, and waive all minor irregularities in the bidding document as submitted by said bidder.
c. Approve the construction contract with Triangle DeCon Services, Inc., for the Corona Library Innovation Center, Project No. FC-2023-10 in the amount of $1,398,150.
d. Authorize the City Manager, or his designee, to execute the construction contract with Triangle DeCon Services, Inc., in the amount of $1,398,150, including any non-substantive extensions, change orders, purchase

DRAFT
5 orders, and amendments up to 10% of the total contract cost, which is equivalent to $139,815.

6.9 GRANT FUNDING FROM THE CALIFORNIA STATE LIBRARY IN THE AMOUNT OF $5,000 FOR THE GROUNDWORK GRANTS PROJECT
THIS ITEM WAS APPROVED.

That the City Council:
a. Accept grant funding in the amount of $5,000 from the California State Library and funded by the State of California for the Corona Public Library’s Groundwork Grant.
b. Authorize an appropriation and estimated revenue increase in the amount of $5,000 to the Community Services Department’s operating budget in the Library - Other Grants Fund 415.
c. Authorize the City Manager, or his designee, to increase the budget accordingly if the California State Library distributes additional funds to Groundwork Grants participants.

6.10 PURCHASE ORDER TO XYLEM WATER SOLUTIONS FOR EMERGENCY

PURCHASE OF A LEOPOLD UNDERDRAIN SYSTEM FOR THE LESTER

WATER TREATMENT PLANT
THIS ITEM WAS APPROVED.

That the City Council:
a. Receive and file the update to emergency underdrain repair at Lester Water Treatment Plant Filter 2 (Lester Filter 2).
b. Review and ratify the issuance of a purchase order to Xylem Water Solutions USA, Inc. in the amount of $167,972 for the purchase of a Leopold underdrain system at Lester Filter 2 for emergency repair as authorized in 3.08.140(A).
c. Authorize the City Manager, or designee, to approve and execute any documents necessary to implement change orders up to $16,797 or 10% as authorized in Corona Municipal Code 3.08.080(I).
d. Authorize an appropriation in the amount of $282,769 from the Water Utility Fund 570 to the Lester Filter 2 Underdrain Replacement Capital Improvement Project No. UT-2026-06.

DRAFT
6 That the Corona Utility Authority review, ratify, and to the extent necessary, direct that the City Council take the above actions.

7. COMMUNICATIONS FROM THE PUBLIC
THIS ITEM WAS TAKEN OUT OF ORDER.

Karen Alexander, resident, addressed the Council to thank them for their efforts in the Veterans Memorial Renovation. She also announced that troop care packages are being shipped.

Maddie Paxton, resident, addressed the Council to encourage the community to participate by making public comments during Council meetings. She thanked the Fire Department and Police Department for their community support and outreach. She also expressed her appreciation to Sylvia Edwards, City Clerk, and Kristian Duarte, Deputy City Clerk, for their dedication and hard work. She also thanked Caleb Morris, Broadcast Specialist, for his hard work.

Kellie Montalvo, resident, addressed the Council to announce Bike Ride/Walk event sponsored by Streets Are For Everyone Inland Empire on October 25, 2025.

Rory Connell, resident, addressed the Council to thank City staff for the El Cerrito Park cleanup. He also expressed concerns about recent Council comments regarding downtown businesses.

David McNot, resident, addressed the Council to express his concerns about the condition of roads in the city.

Joe Morgan, resident, addressed the Council to express his concerns with a Council Member.

Colin Markovich, Senior District Representative for State Senator Sabrina Cervantes, addressed the Council to announce the Mobile Home Rights Workshop scheduled for October 25, 2025.

8. PUBLIC HEARINGS

8.1 PUBLIC HEARING AND ELECTION FOR ANNEXATION NO. 44 INTO COMMUNITY FACILITIES DISTRICT NO. 2016-3 (MAINTENANCE SERVICES) Mayor Steiner opened the Public Hearing. Sylvia Edwards, City Clerk, confirmed she had proof of publication and mailing of the notice of the Public Hearing. She confirmed that she had not received any written protests. Ms. Edwards stated there are no registered voters within the area to be annexed to the CFD, and the owners of all property proposed to be annexed to the CFD agreed to hold a special election on October 15, 2025. Ms. Edwards also agreed to hold a special election on October 15, 2025. Mayor Steiner closed the Public Hearing. Ms.

Edwards confirmed she received one ballot and all votes cast are in favor of levying the special taxes.

Moved by: Tom Richins
Seconded by: Tony Daddario
That the City Council:

DRAFT
7 a. Adopt Resolution No. 2025-099, calling a special election and submitting to the qualified electors of the territory proposed to be annexed to Community Facilities District No. 2016-3 (Maintenance Services) of the City of Corona the question of levying special taxes within the territory proposed to be annexed (Annexation No. 44).
b. Adopt Resolution No. 2025-100, declaring the results of the special election for Community Facilities District No. 2016-3 (Maintenance Services) of the City of Corona on the proposition of the annual levy of special taxes within the territory proposed to be annexed to said Community Facilities District to pay the costs of certain services to be provided by the Community Facilities District, determining that the territory proposed to be annexed is added to and part of said Community Facilities District with full legal effect (Annexation No. 44).

Aye (5): Jim Steiner, Jacque Casillas, Tony Daddario, Tom Richins, and Wes Speake
MotionAPPROVED (5 to 0)
Moved by: Tom Richins
Seconded by: Jacque Casillas
Aye (5): Jim Steiner, Jacque Casillas, Tony Daddario, Tom Richins, and Wes Speake
MotionAPPROVED (5 to 0)

9. ADMINISTRATIVE REPORTS

9.1 MOBILE HOME RENT STABILIZATION ORDINANCE AD HOC COMMITTEE

RECOMMENDATIONS
THIS ITEM WAS TAKEN OUT OF ORDER.

Karen Roper introduced the item. Dominique Clark, RSG Solutions Director, and Tony Thrasher, Willdan Financial Services, provided a report.

Sylvia Edwards, City Clerk, stated that nine written comments in opposition and four written comments in support of rent stabilization were received from the public. The written comments will be maintained with the minutes.

The following residents addressed the Council and expressed rent increase:

Maddy Paxton, Joe Morgan, Jerel Robinson, Lydia Heasner, Zabdirl Botello, and Alicia Loomis.

Steve Heusner, a resident, addressed the Council to express his gratitude for the progress made on this item.

The following citizens addressed the Council in opposition: Eugene Fizek, Monica Guitron, Jeanna Weisman, Zabdirl Botello, Mary Hayes, Esau Fentanes,

DRAFT
8 Julie Paule, Aspyn Remington, Thomas Paceli, Jason Castaneda, Vickie Talley, and Benjamin Kelly.

The Council provided comments and direction to move forward with a Rent Stabilization Ordinance.

Moved by: Jim Steiner
Seconded by: Jacque Casillas
a. Receive and file the report from the Ad Hoc Committee regarding Mobile Home Rent Stabilization Ordinance Recommendations.
b. Provide staff direction on the components to include in the draft Mobile Home Rent Stabilization Ordinance.
c. Direct staff to return to the City Council for a first reading of the Mobile Home Rent Stabilization Ordinance in late fall.

Aye (4): Jim Steiner, Jacque Casillas, Tony Daddario, and Tom Richins Nay (1): Wes Speake
MotionAPPROVED (4 to 1)

9.2 FISCAL YEAR 2026 PHASE II COMMUNITY EVENTS CO-SPONSORSHIP

PROGRAM REQUESTS
Council Member Speake recused himself from this item due to his affiliation with the organization involved.

Karen Lee, Recreation Supervisor, provided a report.

The Council provided comments.

Council Member Speake left the chambers at 9:05 p.m. and returned at 9:11 p.m.

Moved by: Tony Daddario
Seconded by: Jacque Casillas
That the City Council approve Fiscal Year 2026 Phase II of the Co-Sponsorship Program for events occurring January through June 2026.

Aye (4): Jim Steiner, Jacque Casillas, Tony Daddario, and Tom Richins Abstain (1): Wes Speake
MotionAPPROVED (4 to 0)

9.3 DOWNTOWN REVITALIZATION 6TH STREET BEAUTIFICATION DESIGN

ELEMENTS
Brett Channing, Assistant City Manager, provided a report.

DRAFT
9 Joe Morgan, resident, addressed the Council and expressed his concerns with the proposed item.

The Council provided comments and had inquiries. Mr. Channing provided clarification.

The Council had a consensus to proceed with Option 2.

That the City Council:
a. Provide direction on the location and style of the proposed Iconic Downtown Signs; and
b. Provide direction on whether to include a feature signifying the center of the Circle in the Downtown design, and if so, which theme staff should explore further.

9.4 RADIO ROAD RAILROAD CROSSING IMPROVEMENTS PROJECT UPDATE – CONSTRUCTION PHASING
THIS ITEM WAS TAKEN OUT OF ORDER.

Aaron Cox, Senior Engineer Traffic, provided a report.

The following residents addressed the Council and expressed their concerns with the proposed item: Brian Hatch and Joe Morgan.

The Council provided comments and had inquiries. Mr. Cox and Savat Khamphou, Public Works Director, provided clarification.

The Council had a consensus to proceed with Option A.

That City Council provide feedback and direction on the construction phasing options for the Radio Road Railroad Crossing Improvement, Capital Improvement Project No. ST-2022-05.

10. LEGISLATIVE MATTERS
None.

11. REPORTS FROM BOARDS AND COMMISSIONS

11.1 Library Board of Trustees
THIS REPORT WAS RECEIVED AND FILED.

11.1.a Corona Public Library Fast Facts - FY 2025

11.1.b Children's Paper Crafts

11.1.c Paranormal Investigation

11.1.d Star Wars Reads Day

11.1.e StoryWalk - Merging Literacy, Physical Activity, and Fun at Mountain Gate Park

11.2 Planning & Housing Commission
None.

DRAFT
10 11.3 Parks & Recreation Commission
None.

11.4 Regional Meetings

11.4.a UPDATE FROM VICE MAYOR JACQUE CASILLAS ON THE WESTERN

RIVERSIDE COUNCIL OF GOVERNMENTS (WRCOG) GENERAL
ASSEMBLY MEETING OF OCTOBER 6, 2025
Vice Mayor Casillas provided an update.

11.4.b UPDATE FROM VICE MAYOR JACQUE CASILLAS ON THE LEAGUE OF CALIFORNIA CITIES (LOCC) CONFERENCE OF OCTOBER 8-10, 2025 Vice Mayor Casillas provided an update.

11.4.c UPDATE FROM COUNCIL MEMBER WES SPEAKE ON THE LEAGUE OF CALIFORNIA CITIES (LOCC) CONFERENCE OF OCTOBER 8-10, 2025 Council Member Speake provided an update.

12. CITY ATTORNEY'S REPORTS AND COMMENTS
None.

13. CITY MANAGER'S REPORTS AND COMMENTS
None.

14. CITY COUNCIL MEMBERS' REPORTS AND COMMENTS
Council Member Daddario thanked staff for their work on the Halloweekend event. He also announced his “Talks With Tony” series, which will take place every Saturday from October 25, 2025 through November 15, 2025, from 9:30 a.m. to 11:30 a.m.

15. FUTURE AGENDA ITEMS

15.1 HISTORIC CIVIC CENTER OPERATIONS PLAN UPDATE (STAFF) NOVEMBER 5, 2025

15.2 EXPLORE CMC ORDINANCE CHANGES TO SET TIME LIMITS FOR SPECIFIC TEMPORARY FENCING AND BOARDED UP WINDOWS (W.

SPEAKE) NOVEMBER 5, 2025

15.3 EL CERRITO PICKLEBALL OPTIONS (STAFF) NOVEMBER 5, 2025

15.4 CITY PARK FINAL DESIGN (STAFF) JANUARY 7, 2026

15.5 UPDATEOF CHAPTER 5.34 PEDDLERS AND SOLICITORS (W. SPEAKE) TBD

16. ADJOURNMENT
The next scheduled meeting of the Council is on November 5, 2025. Mayor Steiner adjourned the meeting at 10:24 p.m. in honor of Ken Kammeyer.

DATE: 11/05/2025
TO: Honorable Mayor and City Council Members
FROM: Finance Department
2025-415

REQUEST FOR CITY COUNCIL ACTION
SUBJECT:

QUARTERLY SALES TAX REPORT – 2025, QUARTER 2 (APRIL - JUNE) EXECUTIVE SUMMARY:

The City of Corona contracts with HdL Companies to provide sales tax consulting services, which include quarterly data reports. The sales tax report for Quarter 2 2025 is provided to the City Council as a receive and file item.

RECOMMENDED ACTION:

That the City Council receive and file the quarterly sales tax information from HdL Companies for Quarter 2 2025 (April – June).

BACKGROUND & HISTORY:

HdL Companies is contracted to provide sales tax consulting services for the City. On a quarterly basis, they review and analyze the City’s sales tax activity. Their resources provide them with information to understand sales tax trends and how the City is performing compared to agencies near Corona, agencies in Riverside County, Southern California, and the State. There is a one-quarter lag in when the information is available to HdL Companies for their review and analysis.

ANALYSIS:

Below are the Quarter 2 2025 (April – June) sales tax highlights. The attached newsletter and consensus forecast documents provide additional details.

Quarter 2 2025 (April – June)
From April to June, Corona’s receipts were 1.4% lower than those in the same period in 2024 (Bradley Burns portion of sales tax). After accounting for reporting anomalies, actual sales saw a decline of 5.2%. A primary driver of this decline was reduced tax revenue from building-construction related sales, reflecting the frozen housing market. Businessindustry returns also weakened, aligning with the national slowdown in manufacturing activity as indicated by the lower Purchasing Managers Index. Locally, performance may have been further impacted by the recent opening of a competing outlet in a nearby location. Lower gasoline prices compared to the previous year contributed to softer returns from fuel-service stations. Heightened consumer caution also led to reduced spending at discount department stores. A business closure hurt new car sales.

Measure X, the City’s one percent voter-approved district tax, outperformed the previously mentioned Bradley-Burns returns, supported by strong vehicle purchases by local residents.

Across Riverside County, taxable sales, excluding anomalies, declined by 1.6% compared to the same period last year. Sales across the broader Southern California region remained flat.

FINANCIAL IMPACT:

There is no financial impact associated with the recommended action.

ENVIRONMENTAL ANALYSIS:

This action is exempt pursuant to Section 15061(b)(3) of the Guidelines for the California Environmental Quality Act (CEQA), which states that a project is exempt from CEQA if the activity is covered by the common sense exemption that CEQA applies only to projects that have the potential for causing a significant effect on the environment. Where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment, the activity is not subject to CEQA. This action is to receive and file a quarterly sales tax report, and there is no possibility that approval of the recommended actions will have a significant effect on the environment.

Therefore, no environmental analysis is required.

PREPARED BY: KIM SITTON, FINANCE DIRECTOR
REVIEWED BY: BRETT CHANNING, ASSISTANT CITY MANAGER
ATTACHMENTS:

1. Exhibit 1–2025-Q2 Sales Tax Update Newsletter

2. Exhibit 2–2025-HdL California Consensus Forecast Sept. 2025

3. Exhibit3-2025-Q2 Corona Sales Tax Presentation

www.hdlcompanies.com | 888.861.0220
Q2 2024*
Q2 2025*
Legend
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
$4,500,000
SALES TAX BY MAJOR BUSINESS GROUP *Allocation aberrations have been adjusted to reflect sales activity Building
and
Construction
Business
and
Industry
County
and State
Pools
General
Consumer
Goods
Autos
and
Transportation
Restaurants
and
Hotels
Fuel and
Service
Stations
Food
and
Drugs
CITY OF CORONA HIGHLIGHTS TOP 25 PRODUCERS
Published by HdL Companies in Fall 2025
Agile Sourcing Partners
All American Asphalt
Amazon Com Services
Amazon MFA
American Electric
Supply
CardinaleWay Hyundai
Corona Nissan
Costco
Culver Newlin
Downs Energy
Duralum Products
Ganahl Lumber
Guest Supply
Home Depot
Larry H Miller Toyota
Corona
Robertsons Ready Mix
Sams Club w/ Fuel
South Coast Fire
Equipment
Spreen Honda Corona
Target
US Food Service
Vulcan Materials
Walmart Supercenter
We Do Equipment
Repair & Supply
West Coast Copper
Supply

SALES TAX UPDATE

CITY OF CORONA
2Q 2025 (APRIL - JUNE)
Corona’s receipts from April through
June were 1.4% lower than during
the same sales period in 2024. After
adjusting for reporting anomalies, actual
sales declined by 5.2%.

A primary driver of this decline was
reduced tax revenue from buildingconstruction related sales, reflecting the frozen housing market.

Business-industry returns also
weakened, aligning with the national
slowdown in manufacturing activity
as indicated by the lower Purchasing
Managers Index. Locally, performance
may have been further impacted by the
recent opening of a competing outlet in
a nearby location.

Lower gasoline prices compared to the
previous year contributed to softer
returns from fuel-service stations.

Heightened consumer caution also
led to reduced spending at discount
department stores. A business closure
hurt new car sales.

Measure X, the City’s voter-approved
district tax, outperformed the Bradley
Burns portion, supported by strong
vehicle purchases by local residents.

After excluding anomalies, taxable sales
across Riverside County declined by

1.6% compared to the same period last
year. Sales across the broader Southern
California region remained flat.

TOTAL:

1.7%
$10,965,207
Measure X
TOTAL: $ 15,064,592
-5.2% -1.6% 0.5%

COUNTY STATE
CORONA
2Q2025

TOP NON-CONFIDENTIAL BUSINESS TYPES
Q2 '25*
Corona
Business Type Change Change Change
County HdL State
Contractors 2,745.9 -8.6% -9.8% -0.7%
Fulfillment Centers 1,081.9 -11.0% 1.4% 9.5%
Discount Dept Stores 963.9 -3.7% -2.7% -1.6%
New Motor Vehicle Dealers 726.2 -8.8% -1.3% -2.4%
Building Materials 711.5 -7.4% -1.0% -0.9%
Service Stations 627.1 -6.5% -8.5% -9.4%
Heavy Industrial 617.8 -5.9% -5.5% 1.6%
Casual Dining 581.2 1.8% 0.5% 1.4%
Plumbing/Electrical Supplies 508.5 -3.5% 5.7% 1.4%
Quick-Service Restaurants 484.0 -1.3% 1.1% -0.7%
*Allocation aberrations have been adjusted to reflect sales activity *In thousands of dollars

REVENUE BY BUSINESS GROUP
Corona This Fiscal Year*
12%
Cons.Goods
3%
Food/Drug
7%
Fuel
15%
Pools
8%
Restaurants
9%
Autos/Trans.
25%
Building
21%
Bus./Ind.
*ADJUSTED FOR

ECONOMIC DATA
2Q 2025 CITY OF CORONA SALES TAX UPDATE

STATEWIDE RESULTS
California’s one-cent local sales and use tax
receipts rose 0.6% in Q2 compared to the
same period last year, after adjusting for
accounting anomalies. While only modest
growth, it is the second consecutive quarter
experiencing positive results following an
extended timeline of declines. This period
is traditionally met with improved weather
with the beginning of summer activity.

Steady gains in both business-industry and
countywide use tax pools were driven by
strong online sales, reflecting shopper’s
willingness and ability to spend. Whether
pulled from inventory within California or
shipped from outside the state, demand
for goods by value-conscious shoppers
prevailed. Other notable upticks came
from purchases of office and electrical
equipment.

Increased tax receipts from restaurants
also demonstrated diners continued
desire to eat out. Even amongst higher
menu prices and tip fatigue, casual dining
establishments generated the largest lift.

While this is a good sign for the coming
summer season, underlying data shows
that disposal personal income – a key driver
of restaurant sales – is growing at a slower
pace than prior years, possibly signaling
softer tax growth on the horizon.

The two sectors primed to take advantage
of upcoming interest rate changes, autostransportation and building-construction, only experienced lackluster returns this
period. New auto sales declined, offsetting
gains in used vehicles and leasing, while
building material sales remained unchanged
from a year ago. However, aging vehicles
and deferred home improvements remain
a potential catalyst driving demand in the
near term.

Balancing the positive results, revenue
from fuel and service stations declined for
the ninth time in ten quarters, primarily
due to West Texas Intermediate (WTI) low
crude oil prices. As the global economy and
development remains tempered, so has the
demand for oil, leaving prices relatively low.

While this dampens sales taxes, lower fuel
costs during peak travel months may boost
spending in other segments.

Traditional retailers saw a 1% decline, with
specialty, sporting goods, and department
stores under performing compared to year
ago totals. Inflation and tariffs continue to
pressure consumer spending and retailer
margins, prompting reevaluation of physical
store investments by regional and national
companies alike.

The September reduction in the federal
funds rate, noting the possibility of more in
early 2026, leaves optimism regarding future
financing and accessing equity opportunities
for some consumers. However, national
tariff/trade talks remain a vital piece of
the inflation/higher prices story with the
potential of diminishing spending power. So
sluggish calendar year 2025 continues with
only modest expansion expected braced
against the ever-changing larger economic
trends.

888.861.0220 | [email protected] | hdlcompanies.com

CALIFORNIA FORECAST

SALES TAX TRENDS & ECONOMIC DRIVERS
SEPTEMBER 2025
Napa Valley, CA

STATEWIDE

SALES TAX TRENDS
2025/26 | 2026/27 2025/26 | 2026/27
Overview: Persistent economic headwinds continue to shape the short-term sales tax outlook. While consumer spending on taxable goods remains steady, recent declines in consumer confidence—driven by inflationary pressures, tariff concerns, and rising unemployment—pose risks to sustained revenue growth. The Federal Reserve’s recent interest rate reduction in September, the first since December 2024, signals a responsive monetary policy aimed at stabilizing economic conditions; this reduction does not alter anticipated spending patterns. Modest increases shown above simply recapture statewide sales tax decreases that occurred in the prior two fiscal years.

Fuel/Service Stations 3.4% | 4.0%
Fuel prices and consumption were both down again in the second quarter of 2025, with actual results of (–8%) in alignment with a forecasted decline of 7%. Oil barrel prices held fairly steady, but softer statewide demand pushed revenue lower. California’s new Low Carbon Fuel Standards rules, the phased shutdown of Phillips 66, and the planned closure of Valero’s Benicia refinery are all lining up to put pressure on prices starting later this year. While no legislation is currently planned, potential state action to keep the Benicia refinery open would help smooth the impact of that closure. These factors, combined with OPEC supply risks and indicate a slightly better economic outlook. The forecast points to modest recovery in FY 2025–26 with long-term growth settling in the 3–4% range.

General Consumer Goods 0.8% | 1.3%
Consumer spending on general retail categories remained robust in Q2 2025. Absent in-state fulfillment centers and out-ofstate retailers, this category contracted 0.7% during the spring.

While consumer confidence and sentiment indicators suggest a neutral to less optimistic view of the economy, anticipate a flatter outlook for consumption rather than a large pullback. Rising tariffrelated costs continue to pressure household budgets. Looking ahead, payments could see a mild rise in the second half of FY 2024-25. Some expert reports suggest discretionary services spending has diminished, supporting more spending on taxable goods. Wage growth for middle and higher earners should hold up outlays, employment uncertainty remains a potential headwind..

Restaurants/Hotels 2.1% | 3.4%
Restaurants have seen minimal direct impact from tariffs so far.

Instead, rising labor and operational costs are driving menu price increases. Many establishments are working hard to limit food and drink hikes, mindful of the fact that lower-income consumers are dining out less frequently. To retain these customers, restaurants are promoting deals and value menus. Meanwhile, Californians spent more of their travel budgets locally this summer, helping to offset the decline in international tourism. Industry closures are primarily affecting underperforming locations while new restaurants continue to open, signaling ongoing resilience and adaptation.

State and County Pools 3.5% | 3.0%
In alignment with HdL expectations, fiscal year 2024-25 saw pool- generated taxes rise 3.2% over prior year totals. Robust investment in online tools and systems such as AI are reshaping shopper experiences, shortening delivery times and optimizing ordering capabilities and supply chain structures. Major brands continue to offer off holiday season ‘events’ over a few days to draw in new website traffic which can boost ecommerce exposure and sales. While the use of technology across demographic segments does vary, the convenience of ordering everything from food delivery to products made internationally is expected to improve pool-based revenues in each of the next two years.

Autos/Transportation 0.4% | 3.0%
Forecasts for auto sales tax revenue over the next two years remains cautious as shoppers continue to face elevated vehicle prices, additional upward pressure from tariffs, and restrictive financing conditions, compounded by the September 2025 expiration of the federal $7,500 tax credit for electric vehicle purchases. While the Federal Reserve took a step to lower short-term interest rates, it is uncertain how much this will affect long -term borrowing costs, which are most relevant for auto lending. At the same time, recent signs of weakness in the labor market raise concerns about consumer demand, leading this quarter’s forecast to be moderated slightly to reflect the risks that a softening job market poses to future auto sales and related sales tax revenues.

Building/Construction -1.5% | 1.8%
Early 2025 saw elevated sales as contractors stockpiled inventory ahead of expected tariff hikes. These purchases tapered off by Q2, except for solar panels, which remained in demand due to the 30% federal credit expiring on December 31. Infrastructure projects contributed less to the tax base, with new developments slow to launch. The forecast assumes the Fed’s September rate cut will make home equity loans and credit lines more appealing, likely prompting a modest rise in home renovations. However, developers are unlikely to respond quickly to lower mortgage rates due to high material costs and ongoing economic uncertainty. Data center projects expected in 2026 will help, but not enough to offset broader declines.

Business/Industry 1.2% | 3.1%
Faced with a variety of economic pressures, the diverse businessindustrial group managed a positive result during the spring months of 2025 – expanding 5.7%. Customers heavily favored online shopping; thus, California fulfillment centers propelled revenues higher. Business-to-business benefitted from one-time technology purchases, and energy projects boosted electrical equipment sales. Yet, many categories remained flat or declined with variables such as borrowing costs and tariff fears curtailing growth. Several solar/energy installations concluded – and comparative revenues tumbled. The statewide outlook anticipates low growth for the current fiscal year and modest improvement thereafter, which will vary based on the size and character of local businesses.

Food/Drugs -1.4% | 0.5%
Retail performance in Q2 2025 showed mixed results across key segments. Grocery Stores profits rose 0.05% as retailers enhanced omnichannel experiences and formed cost-saving partnerships to boost profitability. Convenience & Liquor Markets had declined revenues, but stores are evolving into modern convenience hubs by offering fresh food and premium grab-and-go options. Cannabis merchants fell 2.1%; to attract new patrons, retailers are launching cannabis lounges combining entertainment and café-style experiences.

Due to store closures and rising costs, shoppers are shifting away from drug stores to discount and big-box retailers. Anticipate fiscal year 2025-26 to drop further as sectors herein struggle to capture sales.

TOTAL 1.2% | 2.7%
2025/26 | 2026/27
HdL Companies California Forecast
September 2025 Page 72 of 1085
Proposition 172
Fiscal year 2024-25 statewide Proposition 172 (P-172) revenues declined 0.5%, following the 1.1% drop in fiscal year 2023-24. The current the forecast anticipates modest growth of 1.2% and 2.7% for fiscal years 2025-26 and 2026-27, respectively. Current county projections include pro-rata factors published by the State Controller’s Office in July 2025 (based on updated calendar year 2024 actuals). As the calendar year Bradley-Burns results fluctuate due to taxpayer allocation modifications, audits, economic impacts, etc., pro-rata growth factors and resultant P-172 revenues will vary for many counties.

NATIONAL AND STATEWIDE

ECONOMIC DRIVERS
U.S. Real GDP Growth 1.9% | 2.2%
The U.S. economy is showing signs of overheating, driven by persistent federal deficits, elevated asset prices, and sustained inflows of foreign capital. These factors suggest that current levels of consumption and investment rely heavily on borrowing and external financing, raising concerns about long-term sustainability.

Economists note that when economies expand under such
conditions, risks of instability increase if corrective measures are delayed. A prudent long-term approach could include gradual interest rate increases to cool financial markets, while beginning to pay down the national debt through tax increases and spending cuts.

CA Unemployment Rate 5.5% | 5.3%
The labor market in California has cooled over the last quarter.

Between April and July, the state’s unemployment rose to 5.5%, while the rate in the U.S. as a whole held steady at 4.2% Excluding the pandemic-induced increase in unemployment, the state has not seen unemployment at this level since April 2016. The biggest shift over the past year has been among teenage workers, whose employmentto-population ratio dropped 2.3 percentage points, while their labor force participation fell by 2.8 percentage points year-over-year in July.

CA Total Nonfarm
Employment Growth 0.4% | 0.5%
California enters fall 2025 on a slower growth trajectory, short of a downturn but marked by cooling momentum. The state’s job market has softened, and inflation is running at a more typical pace, although consumer prices remain high. Housing is steady but tight; home prices are high, sales are flat, and new construction does not meet demand.

California’s long-term affordability challenge persists, underscoring the need for increased housing supply. Together, these indicators point to a cooling state economy; growth is slower, labor markets are softer, and price pressures have normalized.

U.S. Unemployment Rate 4.4% | 4.2%
The U.S. economy has been decelerating to a new, steady, lower pace of job growth, around 1% annually, since its post-pandemic recovery, reflecting a structural slowdown despite steady labor demand. Data from the BLS’s Job Openings and Labor Turnover Survey show job separations and openings holding within normal ranges, indicating the deceleration of job growth isn’t driven by layoffs or weakening demand. Consistent unemployment insurance claims, in the 200,000 - 250,000 range, and the unemployment rate itself remains just above 4%—considered full employment by most economists—further underscore this trend.

CA Residential
Building Permits 97,812 | 108,556
Permits in California have held steady at about 100,000 annually for the past 18 months. This pace is roughly one-third of the 310,000 per year needed to meet the state’s goal of 2.5 million new homes over eight years. Substantial increases in construction will be required to make meaningful progress on affordability. In 2023, Governor Newsom signed a CEQA reform package aimed at streamlining environmental review, expediting infill and affordable housing projects, and exempting local rezoning from CEQA to accelerate site readiness while maintaining protections for sensitive lands. While these changes may support higher production over time, they have not yet been reflected in permitting data.

CA Median Existing
Home Price $715,638 | $763,258
California’s housing market is also cooling. In 2020-2021, demand was supercharged by the government’s pandemic stimulus and by very low mortgage rates (around 3%). That era is over. Today, rates are holding near 6.5% to 7.5%, mobility has declined, and growth in jobs and incomes has slowed. With fewer new households forming, home sales have weakened and inventory is rising. The interaction between supply and demand determines prices, and with demand cooling and inventory higher, some of the heat has left the market even though prices remain elevated. 2025/26 | 2026/27 2025/26 | 2026/27
HdL Companies California Forecast
September 2025 Page 73 of 1085
Beacon Economics LLC
310.571.3399 | BeaconEcon.com
Beacon Economics has proven to be one of the most thorough and accurate economic research/analytical forecasting firms in the country. Their evaluation of the key drivers impacting local economies and tax revenues provides additional perspective to HdL’s quarterly consensus updates. The collaboration and sharing of information between Beacon and HdL helps both companies enhance the accuracy of the work that they perform for their respective clients.

HdL Companies
888.861.0220 | [email protected] | hdlcompanies.com California’s allocation data trails actual sales activity by three to six months. HdL compensates for the lack of current information by reviewing the latest reports, statistics and perspectives from fifty or more economists, analysts and trade associations to reach a consensus on probable trends for coming quarters. The forecast is used to help project revenues based on statewide formulas and for reference in tailoring sales tax estimates appropriate to each client’s specific demographics, tax base and regional trends.

Delivering Insight, Revenue, and Efficiency
to Local Government

Sales Tax Update
2nd Quarter 2025
(Apr-Jun 2025 vs Apr-Jun 2024 Results)
City of Corona

Bradley-Burns Regional Report
2Q25 Adjusted* Sales Tax Growth
Region
2Q25 vs 2Q24 %
Change
Corona -5.2%
Riverside County -1.6%
Southern California -0.1%
California +0.5%
*Adjusted indicates that where there are aberrations associated with payment timing, the payment is presented in the quarter in which the sales transaction occurred, not when the cash was received, to better reflect underlying economic activity and results. Page 76 of 1085 Bradley-Burns Regional Report
FY 24-25 Adjusted* Sales Tax Growth (fiscal year ending June 30)) Region
FY 24-25 vs FY 23-24
% Change
Corona +0.5%
Riverside County -1.0%
Southern California -0.8%
California -0.6%
*Adjusted indicates that where there are aberrations associated with payment timing, the payment is presented in the quarter in which the sales transaction occurred, not when the cash was received, to better reflect underlying economic activity and results. Page 77 of 1085 Corona Major Industry Group Performance
2Q25 Change in Adjusted Sales Tax by Category (vs 2Q24) -$0.8M / -5.2% Overall

Corona Major Industry Group Performance
FY 24-25 Change in Adjusted Sales Tax by Category (vs FY 23-24) +$0.3M / +0.5% Overall

CORONA MAJOR INDUSTRY GROUPS (4 Largest)

CORONA MAJOR INDUSTRY GROUPS (Remaining 4)

Regional Comparison
Per Capita Adjusted Sales Tax Graph

City Comparison 1
Per Capita Adjusted Sales Tax Graph

City Comparison 2
Per Capita Adjusted Sales Tax Graph

Corona Long-Term Sales Tax Trend
Adjusted Point-of-Sale Receipts: 13-year trend: +89.8%
FPO

Corona Measure X (Adjusted results)
Last Four-Quarters: $42.9M (-0.1% versus prior-year)
(72.7% of Bradley-Burns Tax Receipts)
FPO

September Statewide Forecast

HdL Statewide Trend – Annual Outlook
18/19 19/20 20/21 21/22 22/23 23/24 24/25 25/26 26/27 27/28 28/29 29/30 30/31

4.2% -2.7% 11.5% 16.3% 2.6% -1.0% -0.6% 1.2% 2.7% 3.0% 3.3% 3.3% 3.3% % Change
YoY

Comments or
Questions?

DATE: 11/05/2025
TO: Honorable Mayor and City Council Members
FROM: City Manager’s Department
2025-412

REQUEST FOR CITY COUNCIL ACTION
SUBJECT:

EXTEND CREATIVE SERVICES, MEDIA PRODUCTION, AND MARKETING

SERVICES AGREEMENT WITH KONSUS, INC (SUPERSIDE) IN THE AMOUNT OF $140,004
EXECUTIVE SUMMARY:

This staff report asks City Council to extend the professional services agreement with Superside in the amount of $140,004 for creative services, media production, and marketing services.

RECOMMENDED ACTION:

That the City Council:
a. Authorize the City Manager, or his designee, to execute the renewal Statement of Work with Superside in the amount of $140,004 for the term December 1, 2025, through November 30, 2026.
b. Authorize the City Manager, or his designee, to negotiate and execute nonsubstantive extensions, change orders, and amendments up to $14,000 or 10% of the original contract amount.

c. Authorize the City Manager, or his designee, to issue a purchase order with Superside in the amount of $140,004 for creative services, media production, and marketing Services.

BACKGROUND & HISTORY:

The Communications Division plays a vital role in advancing the City’s mission by sharing stories that enhance a family-friendly sense of place, engaging and listening to our residents on priority initiatives, providing majority-representative feedback to the City Council and staff to support informed decision-making, and strengthening a positive organizational culture. The team is responsible for managing the City’s Strategic Communications Plan, brand identity, websites, community engagement and surveying, marketing & advertising, e-Commerce, email & SMS messaging, social media, press relations, live broadcasting, and creative services, which include full in-house creative direction, writing, design, photography, animation, and video production. Due to the large number of requests for design and content creation, the communications team evaluated the effectiveness and efficiency of using an external firm to provide support in helping meet the demand.

ANALYSIS:

City Council awarded a one-year agreement with Superside on November 6, 2024. Over the past year, the City has leveraged Superside to elevate marketing materials across several areas, including brand photography, marketing collateral, video production, and animation.

Superside has been successful in providing comprehensive campaign development, digital marketing, and creative services, which have enhanced the Communications Division’s capacity to more effectively tell the City’s story.

Based on Superside’s successful performance in providing support for the City’s creative content needs, staff recommend renewing the agreement for Creative Services, Media Production, and Marketing Services for an additional 12-month term. Superside has agreed to extend services at the same rate of $140,004, with no increase in cost. The renewal will provide the City with specialized creative support to continue advancing strategic communication initiatives without interruption.

FINANCIAL IMPACT:

Funding for the recommended action is available in the City Manager’s Office, Communications Division’s Operating Budget within the Measure X Fund 120. Future funding requests will be recommended through the annual budget process.

ENVIRONMENTAL ANALYSIS:

This action is exempt pursuant to Section 15061(b)(3) of the Guidelines for the California Environmental Quality Act (CEQA), which states that a project is exempt from CEQA if the activity is covered by the common sense exemption that CEQA applies only to projects that have the potential for causing a significant effect on the environment. Where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment, the activity is not subject to CEQA. This

action constitutes a Professional Services Agreement for creative services, media production, and marketing services, and there is no possibility that adopting this resolution will have a significant effect on the environment. Therefore, no environmental analysis is required.

PREPARED BY: CINDY SOLIS, ACTING CHIEF COMMUNICATIONS OFFICER REVIEWED BY: JUSTIN TUCKER, ASSISTANT CITY MANAGER
ATTACHMENTS:

1. Exhibit 1 – Superside Statement of Work (Renewal)

2. Exhibit 2 – Superside Official Renewal Quotation

Prepared for City of Corona
Client Contact Cindy Solis [email protected]
Superside Client Development Manager Pablo Deniz [email protected] Plan and Level:

End-to-End Creative Custom
Start Date: 1 December 2025
Monthly Amount: $11 667,00
Agreement Term: 12 months
Agreement Term Amount: $140 004,00
Billing Frequency Quarterly
Billing Email: [email protected]
Payment Terms: issue date
Payment Method: Bank transfer
Purchase Order Number: # Purchase Order Number #2
Client City of Corona 400 S Vicentia Ave, Corona,
California 92882 United States
Subscription Service
Provider
Konsus, Inc. (Superside) 1201 North Market Street, Suite 111, Wilmington, DE, USA 19801
Docusign Envelope ID: D562748C-E59D-4D82-A821-9008918303EB

List Prices for Additional Services
(the “List Prices”)
In-Plan Overage: +$20/hr
In-Plan Fast Turnaround Overage: +$50/hr
Out-of-Plan Rate*: +$30/hr
Out-of-Plan Fast Turnaround Rate*: +$60/hr
Depending on if you need to go over your allotted Plan monthly hours, or need an Out-of-Plan service, these List Prices may apply to you. To determine your applicable List Price, you need to calculate your “In-Plan Hourly Rate” (as defined in Appendix 1) and add the appropriate additional per-hour amount listed here.

These List Prices are subject to change in accordance with Section 11 of the MSA.

Other Considerations
This Agreement shall not automatically renew. At the end of each Agreement Term, the Parties may elect to sign a new renewal agreement.

By signing this Statement of Work (“SOW”) You agree to be bound by the Terms and Conditions of the Master Service Agreement (“MSA”)
The details of the hours and capabilities offered for each Plan and Level are as set forth at www.superside.com/legacy-pricing (the “Pricing Schedule”).

Signed for and on behalf of the Client Signed for and on behalf of Konsus, Inc. \s1\ \s2\
Docusign Envelope ID: D562748C-E59D-4D82-A821-9008918303EB 10/14/2025
Director of Legal

Q What is the difference between in-plan vs. out-of-plan hours? A In-plan products are the set of products that customers have access to using their monthly plan hours, while out-of-plan products are the set of products that are not covered by the plan hours. The in-plan products are determined by the capabilities and the skills included in a customer’s solution e.g. . a Design Essentials customer has access to all Email Design products that require Design and Illustration, but not Campaign Concepting.

Customers will need to pay out-of-plan hourly rates to get access to out-of-plan products, as follows:
● Out-of-plan hourly rate = $30 + in-plan hourly rate
● Out-of-plan fast-turnaround hourly rate = $60 + in-plan hourly rate In addition, customers also need to pay in-plan overage rates if they use more than their allocated plan hours as follows:
● In-plan overage hourly rate = $20 + in-plan hourly rate ● In-plan overage FT hourly rate = $50 + in-plan hourly rate Q What happens to unused hours?
A We believe in creating value for you. So it just makes sense that any hours you haven’t used should stay yours. Unused hours roll over for 3 months while your subscription is active and are used on a first-in first-out basis.

Docusign Envelope ID: D562748C-E59D-4D82-A821-9008918303EB

Q What if I’m not happy with a project?
A While we pride ourselves on being the best in our industry, ultimately, the quality of a creative project is purely subjective - only you can decide if you like it. What we can promise you is a dedicated and attentive team of global top 1% talent who will make every effort to turn your instructions into the best possible creative work product Q How long does it take to start/kick off a project?
A Once you have submitted a project on our platform, you should receive a receipt confirmation from our system within minutes. Your Creative Project Manager will then be informed of the new project request and will review the project brief. Your CPM will then reach out to you ASAP to discuss the details and provide a quote and confirm the scope before the promptly starting the project.

Q How does Superside ensure security and confidentiality? A All data and files sent and stored via Superside.com are SSL encrypted, and we use Stripe for PCI DSS Compliant storing of credit cards. All communication and information is contained within the project team, and all Superside employees have signed NDAs and have completed confidentiality training.

Docusign Envelope ID: D562748C-E59D-4D82-A821-9008918303EB

Superside | Official Renewal Quotation
Prepared For: City of Corona
Customer Contact: Cindy Solis ([email protected]) Prepared By: Pablo Deniz, Customer Success Manager – Superside Date: 17 September 2025
Subscription Plan Details
Item Details
Plan & Level End-to-End Creative Custom
Monthly Hours Included 129 hours
Start Date December 1, 2025
End Date* November 30, 2026
Agreement Term 12 months (fixed term, no auto-renewal)
Billing Frequency Quarterly (invoiced in advance)
Payment Terms Net 30 days
* No Auto-Renewal: The Agreement shall not auto-renew at the end of the Term. Any renewal beyond November 30, 2026, will require a new City Council approval process and a new SOW.

Financial Summary
Item Details
Monthly Subscription
Value
USD $11,667.00
Total Contract Value
(12 months)
USD $140,004.00
Currency U.S. Dollars (USD)

Authorization
This document provides the quotation and summary of the renewal of Superside's Services for the Customer review. The quotation, once accepted, will be incorporated into the applicable Statement of Work (“SOW”), which will be governed by the Master Subscription Agreement executed between the Parties and effective as of October 1st, 2024; all obligations, conditions, and terms remain unchanged, except as expressly provided in the renewal SOW.

The renewal SOW maintains the same subscription scope and deliverables as the existing Agreement, including:
● Access to Superside’s End-to-End Creative Custom plan. ● Creative resources as outlined in the Master Service Agreement (MSA). ● Coverage of all standard services listed in the Superside Pricing Schedule for this plan level. ● Unused hours roll over for up to 3 months (while the subscription is active).

Accompanying documents:
● Renewal Statement of Work (SOW) for 2025–2026.
● Copy of executed Master Service Agreement (MSA).

Prepared by:

Pablo Deniz
Customer Success Manager – Superside
[email protected]
Company:

Superside (Konsus, Inc.)
1201 North Market Street, Suite 111, Wilmington, DE, USA 19801

DATE: 11/05/2025
TO: Honorable Mayor and City Council Members
FROM: Police Department
2025-417

REQUEST FOR CITY COUNCIL ACTION
SUBJECT:

CONTINUATION OF COMPUTER-AIDED DISPATCH AND RECORDS
MANAGEMENT SYSTEM (CAD/ RMS) AGREEMENT (5-YEAR TERM)
EXECUTIVE SUMMARY:

This staff report asks the City Council to approve a new five-year agreement with Motorola Solutions' FLEX for the Corona Police Department’s Computer-Aided Dispatch (CAD) and Records Management System (RMS). Approving this agreement ensures continued system support, allows critical hardware to be updated including off-site redundancy systems at City Hall, enhances operational efficiency, and maintains compliance with public safety requirements. The proposed five-year contract is expected to provide significant cost savings and long-term budget stability.

RECOMMENDED ACTION:

That the City Council:
a. Approve the five-year support and maintenance agreement with Motorola Solutions for the FLEX CAD system at a total contract value of $1,265,659.75 over five years.
b. Authorize the City Manager, or his designee, to issue a purchase order to Motorola Solutions in the amount of $1,265,659.75.

c. Authorize the City Manager, or his designee, to negotiate and execute any nonsubstantive extensions, amendments, and change orders up to $126,565.98 or 10% of the original purchase order amount as provided by the Corona Municipal Code (CMC) Section 3.08.060(j).

BACKGROUND & HISTORY:

The Corona Police Department utilizes Motorola Solutions' FLEX Computer-Aided Dispatch (CAD) and Records Management System (RMS) as essential components of its public safety technology infrastructure. The previous multi-year support and maintenance agreement for these systems has expired, and the City has been operating under a one-year annual support agreement during Fiscal Year 2025.

ANALYSIS:

The Motorola FLEX CAD/RMS system is a mission-critical platform that supports the City’s public safety operations, including 9-1-1 dispatch, records management, and officer field reporting. Ongoing system maintenance and hardware upgrades are essential to ensure reliability, compliance, and the safety of both the community and first responders.

To evaluate the long-term viability of the system, the Police Department conducted a comprehensive CAD/RMS Needs Assessment through an outside 3rd party consultant.

The assessment included feedback from system users, a review of operational workflows, an analysis of system performance, and other vendor options. While the assessment identified several functional gaps and limitations with the FLEX system, it also highlighted the lack of viable replacement options currently available.

As a result, the Police Department has determined that continuing with the Motorola FLEX system, paired with a hardware refresh and a new five-year support and maintenance agreement, represents the most practical and cost-conscious path forward. This approach will maintain continuity of operations, provide a framework for lifecycle management, and support incremental improvements while preserving critical public safety functions.

Remaining on the current one-year agreement has allowed time to complete the evaluation and plan for a more stable and sustainable solution. Moving to a long-term agreement now ensures operational reliability while aligning with budget realities and public safety priorities.

FINANCIAL IMPACT:

For Fiscal Year 2026, partial funding in the amount of $419,322 is available in the Police CAD/RMS System, Capital Improvement Project No. TC-2017-02, and the remaining $93,344 is available in the Police Department’s Communication Services Division operating budget within the General Fund 110.

The five-year agreement, reviewed and approved by the City Attorney’s Office and the IT Department, locks in annual costs, providing budget predictability and protection against inflationary increases.

The total cost of the Flex/RMS Support and Maintenance contract is $1,265,659.75, inclusive of the optional services (Flex Application Monitoring) in section 4.1.1 in the amount of $96,402 and further broken down in section 5.2 of the maintenance agreement.

This is a five-year, multi-year contract spanning Fiscal Years (FY) 2026 through 2030.

For FY 2027 to FY 2030, funding will be requested through the annual budget process.

ENVIRONMENTAL ANALYSIS:

This action is exempt pursuant to Section 15061(b)(3) of the Guidelines for the California Environmental Quality Act (CEQA), which states that a project is exempt from CEQA if the activity is covered by the commonsense exemption that CEQA applies only to projects that have the potential for causing a significant effect on the environment. Where it can be seen with certainty that there is no possibility that the activity in question may have a significant effect on the environment, the activity is not subject to CEQA. This action of direct enforcement is minimal and there is no possibility this will have a significant effect on the environment. Therefore, no environmental analysis is required.

PREPARED BY: MATTHEW WINDISH, PUBLIC SAFETY COMMUNICATIONS

MANAGER
REVIEWED BY: ROBERT NEWMAN, CHIEF OF POLICE
ATTACHMENTS:

1. Exhibit 1 – CONTINUATION OF CAD/RMS SERVICES AGREEMENT (5-YEAR TERM)

YEAR FY AMOUNT OPERATING BUDGET CIP BUDGET FUNDS NEEDED 1 FY 26 512,666.35 93,344.48 419,321.87 -
2 FY 27 188,248.35 - 188,248.35
3 FY 28 188,248.35 - - 188,248.35
4 FY 29 188,248.35 - - 188,248.35
5 FY 30 188,248.35 - - 188,248.35
TOTAL 1,265,659.75 93,344.48 419,321.87 752,993.40

JAMIER\15000.00005\10315096.1
Proposal
Corona Police Department
FlexSoftware,ServerRefresh
andCommandCentral
Upgrade
October 15, 2025
The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2025 Motorola Solutions, Inc. All rights reserved.

Table of Contents
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted

JAMIER\15000.00005\10315096.1
Motorola Solutions, Inc.
500 W. Monroe Street Suite 4400
Chicago, IL 60661
October 15, 2025
Matthew Windish
Corona Police Department
730 Public Safety Way
Corona, CA, 92878
Re: Flex Software, Server Refresh and CommandCentral Upgrade Dear Matt:

Motorola Solutions, Inc. (“Motorola”) is pleased to provide the attached Proposal to Corona Police Department. This Proposal is valid for 60 days.

Motorola’s Proposal is subject to the terms and conditions of the enclosed Motorola Solutions Customer Agreement (the “MCA”). The Corona Police Department may accept this Proposal by signing the attached MCA and returning it to your Motorola Public Safety Solutions Consultant listed below.

Motorola appreciates your consideration of this Proposal and hopes you will find it acceptable. Motorola would be pleased to address any concerns you might have, and we look forward to receiving your response. Please feel free to contact your Motorola Public Safety Solutions Consultant with any questions:

Tally Gochis
Sr. Account Manager
435-840-0198
[email protected]
Sincerely,
Motorola Solutions, Inc.

Jim Nelson
Vice President, SaaS

Table of Contents
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Motorola Solutions Confidential Restricted

JAMIER\15000.00005\10315096.1
Table of Contents
Section 1
System Description...................................................................................................................5

1.1 The CommandCentral Platform............................................................................................5 Section 2
CommandCentral Aware ..........................................................................................................6

2.1 Functional Description: Flock Safety ALPR to CC Aware...................................................6

2.1.1 Description................................................................................................................................................6

2.1.2 System Diagram........................................................................................................................................7

2.2 Solution Description .............................................................................................................8

2.2.1 Overview...................................................................................................................................................8

2.2.2 Modules included with the CommandCentral Aware Plus Offer................................................................9

2.2.2.1 Unified Map..........................................................................................................................9

2.2.3 Integrations .............................................................................................................................................10

2.2.4 Cloud Security and Compliance ..............................................................................................................11

2.2.5 Capacity and Latency..............................................................................................................................11

2.2.6 Hardware ................................................................................................................................................14

2.2.7 Cloud Anchor Server Specifications........................................................................................................14

2.2.7.1 CommandCentral Aware Workstations PCs.......................................................................14

2.3 Statement of Work...............................................................................................................15

2.3.1 Overview.................................................................................................................................................15

2.3.2 Contract Administration and Project Initiation ..........................................................................................15

2.3.3 Completion and Acceptance Criteria .......................................................................................................16

2.3.4 Project Roles and Responsibilities ..........................................................................................................16

2.3.4.1 Motorola Roles and Responsibilities...................................................................................16

2.3.4.2 Project Planning and Pre-Implementation Review..............................................................20

2.3.5 CommandCentral Enablement................................................................................................................21

2.3.6 Agency and User Setup ..........................................................................................................................21

2.3.7 Project Kickoff .........................................................................................................................................21

2.3.8 Contract Design Review (CDR)...............................................................................................................22

2.3.8.1 Contract Design Review.....................................................................................................22

2.3.9 Environmental Design Considerations ....................................................................................................23

2.3.10 Hardware/Software Installation and Configuration ...................................................................................24

2.3.10.1 Procure and Ship Equipment..............................................................................................24

2.3.11 CloudConnect Installation and Configuration...........................................................................................24

2.3.12 Interfaces and Integration........................................................................................................................24

2.3.12.1 Interface Installation and Configuration ..............................................................................25

2.3.12.2 ASTRO 25 Location Integration..........................................................................................25

2.3.12.3 ASTRO 25 Location Integration..........................................................................................26

2.3.12.4 CommandCentral Solution Geospatial Mapping Configuration...........................................26

2.3.13 CommandCentral Solution Provisioning ..................................................................................................26

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2.3.14 Functional Demonstration........................................................................................................................27

2.3.15 CommandCentral Training ......................................................................................................................27

2.3.15.1 Learning eXperience Portal (LXP Online Training)............................................................ 27

2.3.15.2 Instructor-Led Training Motorola Responsibilities .............................................................. 28

2.3.16 Completion Milestone..............................................................................................................................28

2.3.17 Transition to Support and Customer Success..........................................................................................29 Section 3
Remote Server Migration........................................................................................................30

3.1 Introduction and Purpose.................................................................................................. 30

3.1.1 Project Objectives ...................................................................................................................................30

3.1.2 Change Management Procedures ..........................................................................................................30

3.1.3 Project Assumptions and General Responsibilities.................................................................................31

3.1.4 Project Tasks and Responsibilities .........................................................................................................31 Section 4
Server Refresh ........................................................................................................................40

4.1 Description......................................................................................................................... 40

4.1.1 Optional Services (not included in package quote price).........................................................................41

4.1.2 Payment Terms.......................................................................................................................................41

4.1.3 Project Objectives ...................................................................................................................................42

4.1.4 Change Management Procedures ..........................................................................................................42

4.1.5 Project Assumptions and General Responsibilities .................................................................................42

4.2 Professional Services........................................................................................................ 43

4.2.1 Description of Services ...........................................................................................................................44

4.2.2 Agency Responsibilities ..........................................................................................................................47

4.2.3 Description of Services ...........................................................................................................................49

4.2.3.1 Patches, Updates, Upgrades and System Administration for all other hardware and software is not included with this ............................................................................................................ 50

4.2.4 System Administration Services..............................................................................................................50

4.2.5 Reporting ................................................................................................................................................51

4.2.6 Agency Responsibilities ..........................................................................................................................51

4.3 Manages Services.............................................................................................................. 52

4.3.1 Description of Services ...........................................................................................................................53

4.3.2 In Scope Hardware and Software ...........................................................................................................53

4.3.3 Out of Scope...........................................................................................................................................53

4.3.4 Onboarding Services ..............................................................................................................................53

4.3.5 Application Monitoring Services..............................................................................................................54

4.3.6 Infrastructure Administration and Management Services........................................................................54

4.3.7 Disaster Recovery Testing ......................................................................................................................55

4.3.8 Reporting ................................................................................................................................................55

4.3.9 Agency Responsibilities...........................................................................................................................56 Section 5
Pricing Summary ....................................................................................................................59

5.1 Proposal Summary ............................................................................................................ 59

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5.2 Pricing Summary Table ......................................................................................................59

5.3 Pricing Detail.......................................................................................................................60

5.3.1 Customer Contact...................................................................................................................................62

5.3.2 Payment Terms.......................................................................................................................................62 Section 6
Contractual Documentation ...................................................................................................64

Corona Police Department
Flex Software, Server Refresh and CommandCentral Upgrade October 7, 2025
Section 1
System Description
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JAMIER\15000.00005\10315096.1
System Description

1.1 The CommandCentral Platform
This solution is part of Motorola Solutions’ CommandCentral platform, which provides interconnected solutions that unify data and streamline public safety workflows. Through single sign-on capabilities, your personnel can access all CommandCentral applications with one agency username and password for a more streamlined workflow. The CommandCentral platform puts your agency’s information to better use, improves safety for critical personnel, and helps keep your focus on the communities you serve.

CommandCentral is built to evolve over time, maximizing the value of existing investments while adopting new capabilities that better meet your personnel’s growing needs. With cloud-based services and an agile development methodology through constant user feedback, Motorola Solutions can rapidly deliver new features and functionality in a more manageable, non-intrusive way.

Figure 1-1: The CommandCentral End-to-End Platform

Corona Police Department
Flex Software, Server Refresh and CommandCentral Upgrade August 26, 2025
CommandCentral Aware
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Section 2
CommandCentral Aware

2.1 Functional Description: Flock Safety ALPR to CC
Aware

2.1.1 Description
The Flock Safety ALPR to CommandCentral Aware Interface ("Interface") will receive Automatic License Plate Recognition (ALPR) "hit" data from the Flock Safety ALPR system and deliver it to the CommandCentral Event Ingest system. When events are delivered to the Event Ingest system, they will be available for display within the CommandCentral Aware ("Aware") user interface. When location information is available as part of the ALPR event, then the event can be plotted on the Aware map.

Additionally, a tabular list of events can be configured in the Aware interface.

Creation of the hotlist/watchlist is outside the scope of the interface and assumed to be part of the Flock Safety ALPR system.

Use Cases
ID Description
UC- 01 Receive ALPR hotlist hit events from Flock Safety ALPR and send them to the CommandCentral Ingest API where they will be available to CommandCentral applications such as CC Aware Technical Requirements
Target System
Version
Target System
Connection Protocol
Send
Only
Receive
Only
BiDirectionalAcknowledge
Received / Send
Flock Safety ALPR
Webhook API,
version 1.0
JSON over HTTPS API
(Webhook callback)
Yes
Configuration
Configuration of the interface will be done via CommandCentral Admin (CCAdmin). Configuration of the hotlist(s) is not in the scope of the Interface. The Customer will need to configure the Motorola Solutions ALPR webhook endpoint in the Flock system by contacting Flock.

Assumptions/Limitations
It is further assumed that no filtering or extra processing of the data or business logic (beyond what is necessary to convert it into CommandCentral format) will be required. Each ALPR hit event is expected NOTE: Per legal agreement with Flock, this interface may only be sold to "bona fide law enforcement" customers.

Additionally, Flock may charge a yearly fee for access to the API to enable the interface. The customer should work with Flock to understand the pricing and nature of any such fees for API access.

Corona Police Department
Flex Software, Server Refresh and CommandCentral Upgrade August 26, 2025
CommandCentral Aware
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JAMIER\15000.00005\10315096.1
to be received in a single message and no cross- referencing or secondary table lookups should be necessary.
• All data fields described below to be imported into CommandCentral are subject to availability from the source API.
• Bi-directional communications with Flock Safety ALPR are not supported (i.e. there will be no ability to send messages, commands, etc. from the CommandCentral system back to Flock Safety ALPR).
• Customer will provide access to developer documentation and API information for the Flock Safety ALPR system. Customer will provide access for MSI engineering (via special URLs, VPN, or another mechanism) to a Flock Safety ALPR sandbox environment for development and testing of the interface. If no sandbox system is available, Customer understands that final testing may need to be completed on their production Flock Safety ALPR system. • The Interface will be hosted on Motorola Solutions' cloud platform. All Flock Safety ALPR APIs are therefore expected to be available via the internet from the MSI cloud platform. Customer will ensure that any firewalls or access permissions necessary for MSI's cloud servers to access the Flock Safety ALPR API will be configured to enable such access. • Authentication will be done by static API key provided by Motorola Solutions.

2.1.2 System Diagram
Data Elements
• Events
• Plate read timestamp
• Plate Number OCR
• Plate Image
• Latitude/Longitude of the plate detection/camera location

Corona Police Department
Flex Software, Server Refresh and CommandCentral Upgrade August 26, 2025
CommandCentral Aware
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Motorola Solutions Responsibilities
• Implement the Interface according to the details specified in this document • Configure and deploy the Interface to work with the customer's systems • Conduct a functional demonstration validating the Interface works in accordance with this document
Customer Responsibilities
• Provide MSI access to API documentation and developer documentation for Flock Safety ALPR system
• Provide MSI engineering access to a Flock Safety ALPR sandbox system for development and testing
• Perform any configuration necessary to permit MSI CommandCentral cloud-based systems to access Flock Safety ALPR API (firewall configuration, etc.) • Configure the MSI-provided webhook URL and authentication information into the Flock Safety ALPR system
• Coordinate meetings/discussions with 3rd party ALPR vendor as needed • Participate in system and acceptance testing

2.2 Solution Description

2.2.1 Overview
Motorola Solutions presents the following solution for Corona Police Department.

Motorola Solutions’ CommandCentral Aware solution combines disparate systems and data into an accessible interface. This single interface offers command centers a complete operating picture to support field personnel in real time. CommandCentral Aware unifies data from mapping, correlated event monitoring, analytics, and communications. This interface streamlines public safety workflows and viewpoints, enabling users to access and act on critical information.

Users that can benefit from accessing CommandCentral Aware include but are not limited to Dispatchers, PSAP Supervisors, Real Time Crime Analysts as well as Investigators.

The agency can increase the value of current investments by connecting CommandCentral Aware to other software platforms. These integrations include Computer Aided Dispatch (CAD) systems, Call Handling, Land Mobile Radio (LMR), or Video Management Systems (VMS). Users can communicate with confidence, knowing their information is hosted in the highly secure Microsoft Azure cloud.

The Plus offer allows you to consolidate and view Motorola Solutions and third-party video management systems for an increased range of options for streaming, as well as connect to camera feeds in your community, to bring more real-time video feeds into your command center. This helps intelligence analysts in the command center gain valuable visibility to the field, quickly identify emergency situations and provide remote supervision.

CommandCentral Aware is hosted in the Microsoft Azure Government cloud and is offered as-a-service for an annual subscription cost.

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Solution Elements
CommandCentral Aware consists of a series of core functional modules and integrated systems that power the solution. The CommandCentral Aware Plus offer includes the following:

Modules:
• Esri-based unified map
• Configurable event monitor
• Workflow automation rules engine
Integrations:
• Radio Location, Detail and Status
- APX Next, XN, XE and N70 Radios
- APX Portable and mobile radios

2.2.2 Modules included with the CommandCentral Aware Plus Offer The CommandCentral Aware Plus offer includes the following modules.

2.2.2.1 Unified Map
CommandCentral Aware offers a unified mapping interface, powered by Esri, to display resources, event locations and alerts overlaid on detailed base maps and customer specific GIS layers. Users can view all location-based data on the map display. The CommandCentral Aware map includes the following:
• Custom Map Layers – Add your custom map layers from ArcGIS, Mapbox or GeoServer. • Map Layers Panel – Show or hide event data and map layers to refine the map view. • Event Detail Display – View details associated with each event on the map. • Incident Recreation – Replay a time lapse of mapped events over a set period of time for up to 90 days. This history can be exported and viewed in Google Earth or Esri ArcGIS Pro. • Traffic and Weather – Overlay real-time traffic data and a weather radar map layer. • Building Floor Plans – Enhance your map view with the addition of indoor floor plans using ArcGIS Indoor Floor plan layers.
• Collaborative Drawing Tools – Draw and save polygons, polylines and points onto the map to support planning for pre-planned events and provide tactical awareness during a real-time incident response. Annotations are visible by all users as a data layer. • Zones of Interest – Create geofences that geographically filter information in a defined area. • Directed Patrol Alerts – Specify geographic areas, set alerts and define rules for resources to enter and remain in for a user-determined period of time. • Unit Management – From CommandCentral Admin, affiliate various resources such as radios and body worn cameras into units that can be named and intelligently tracked based on data from all affiliated resources.

Cloud anchor server hardware and required software is also available, if not already present, to establish a connection between on- premises systems and the Motorola cloud hosting environment.

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Event Monitor
CommandCentral Aware offers an event monitor to display a running list of event and resource alerts.

The event monitor is highly configurable to meet the needs and preferences of each user. Filter events by type, create separate tabs for different event types and show, hide or reorder columns of event information within the tabs. Pin an event to the top of your monitor as well as apply your event monitor filter to the map to maintain a consistent view of information. Details from any event can be opened in a dialogue box to give users all information about an event provided by the source system.

Rules Engine
The CommandCentral Aware rules engine allows users to create highly configurable rule sets to trigger actions based on the occurrence of events matching the rule criteria. For example, rows in the Event Monitor can be highlighted and audible alerts for critical events can be triggered. These visual or auditory triggers reduce the number of steps needed to support an incident. Rules are used to trigger scenarios. For example, if a panic button alert is received, Aware will pin and highlight the event in the Event Viewer, zoom and pan to the location on the map and play nearby cameras in the Video module.

2.2.3 Integrations
The CommandCentral Aware Plus offer the following integrations:

Radio Location, Detail and Status
APX Next, XN, XE and N70 Radios
The CommandCentral Aware Plus offer comes with integration to APX NEXT, XN, XE and N70 radios equipped with an active SmartLocate subscription. Once SmartLocate is activated, these APX radios can send device location, details and status over a broadband network. This data is available in CommandCentral Aware on the map and event monitor. Broadband connectivity via SmartLocate increases the frequency of location reporting beyond the capability of an LMR system to improve location accuracy and enable more devices to be tracked.

APX Portable and Mobile Radios
The CommandCentral Aware Plus offer comes with the ability to integrate with APX portable and mobile radios. APX radios can send device location, details and status over an ASTRO network for locationing of radios when Push-To-Talk (PTT) is activated on the device or cadence-based locationing through the ASTRO data network, which uses integrated voice and data. This data is available in CommandCentral Aware on the map and event monitor. Alerts can be triggered when the radio registers “person down” status at an angle with no movement, when the emergency button is pressed on the radio or when a vehicle equipped with APX radios experiences significant impact.

APX Next, XN, XE and N70 Radios
The CommandCentral Aware Plus offer comes with the ability to integrate with APX radios equipped with an active SmartLocate subscription. Once SmartLocate is activated, these APX radios can send device location, details and status over a broadband network. This data is available in CommandCentral Aware on the map and event monitor. Broadband connectivity via SmartLocate increases the frequency of location reporting beyond the capability of an LMR system to improve location accuracy and enable more devices to be tracked. Alerts can be triggered when the radio registers “person down” status at an angle with no movement, when the emergency button is pressed on the radio or when a vehicle equipped with APX radios experiences significant impact.

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2.2.4 Cloud Security and Compliance
Proactive Security Design
Security is proactively incorporated into the design of our applications, not applied reactively when incidents occur. Applications undergo security reviews at each phase of their development and continue with ongoing assessments after deployment to find and repair vulnerabilities.

Compliance with Industry Best Practices
Our cloud solutions comply with key industry best practices for security, including NIST Security and Privacy Controls for Information Systems and Organizations (800-53), ISO 27001, 27017, 27018 - Specification for an Information Security Management System, Open Web Application Security Project (OWASP), and Center for Internet Security (CIS) and Criminal Justice Information System (CJIS) Security Policy. We are also annually audited for Service Organization Control (SOC) 1 and 2.

We conduct continuous and comprehensive risk assessments following the guidelines and best practices provided by NIST, OWASP, CIS and ISO.

Cybersecurity Champions Imbedded in Product and Service Teams Over 350 specially trained and certified Cybersecurity Champions ensure that a culture of cybersecurity is instilled into the fabric of our product and services teams. Programmers receive ongoing security training and updates on the latest hacker tactics so they can layer security into every stage of the application development process.

FedRAMP Certified Cloud
The CommandCentral Aware Plus offer is available to be hosted on GovCloud meeting high impact status determined by the Federal Risk and Authorization Management Program (FedRAMP) Joint Authorization Board (JAB). U.S. government customers can safely deploy CommandCentral Aware backed by FedRAMP's highest impact level of security. Some of the Aware Plus modules described above are not currently available with the FedRAMP deployment option.

2.2.5 Capacity and Latency
CommandCentral Aware instances have the following capacity parameters:
• A maximum of 3,000 icons viewed on the CommandCentral Aware client at one time, per instance.
• A maximum of 100 updates per second on the CommandCentral Aware client. • A maximum of 5,000 radios supported per server.
• A maximum of 32,000 total fixed cameras supported per CommandCentral Aware instance.

Low latency is critical for real-time operations. The speed with which data appears on the CommandCentral Aware display depends in large part on how quickly the information is presented to the CommandCentral Aware interface. Major contributors to the latency are network delays and the delay time from occurrence of an event to when that event information is presented to CommandCentral Aware from the source application (CAD, AVL, ALPR).

Although CommandCentral Aware strives to provide near real-time performance, Motorola provides no guarantees as to the speed with which an event (or video stream) appears in the application once the event is triggered.

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Motorola will work with the Customer IT personnel to verify that connectivity meets requirements. The Customer will provide the network components.

Network Bandwidth Specifications
Network: Customer provided internet access and remote access capability Minimum bandwidth: 1.1 Mbps between Cloud Anchor Server and CommandCentral Aware cloud platform
Networking Requirements
The following chart displays the requirements for accessing external network resources from within your Aware deployment. The final set of requirements will vary depending on the modules being deployed.

Box Source IP Destination IP Protocol Destination
port
CloudConnect <CloudConnect
IP>
idm.imw.motorolasolutions.com TCP 443
<CloudConnect
IP>
aware-api.usgov.commandcentral.com TCP 443
<CloudConnect
IP>
admin-api.usgov.commandcentral.com TCP 443
<CloudConnect
IP>
aware-publisher-ws.usgov.commandcentral.com TCP 443
<CloudConnect
IP>
registry.commandcentral.com TCP 443
<CloudConnect
IP>
s3-us-west-2-r-w.amazonaws.com TCP 443
<CloudConnect
IP>
platformy-registry.s3.us-west-2.amazonaws.com TCP 443
<CloudConnect
IP>
oneinterfaceblobstore.blob.core.usgovcloudapi.net TCP 443 <CloudConnect
IP>
ccinterfaces-ccbrokerprod.usgov.commandcentral.comTCP 443 <CloudConnect
IP>
ccinterfaces-sasgenprod.usgov.commandcentral.comTCP 443 <CloudConnect
IP>
services.usgov.commandcentral.com TCP 443
<CloudConnect
IP>
qrwbubhpaovhj-sbu.servicebus.usgovcloudapi.net TCP 443
<CloudConnect
IP>
qrwbubhpaovhj-sbu.servicebus.usgovcloudapi.net TCP 5671 <CloudConnect
IP>
loc-srvc-ingestproduction.servicebus.usgovcloudapi.netTCP 443 <CloudConnect
IP>
loc-srvc-ingest-2-
production.servicebus.usgovcloudapi.net
TCP 443

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Box Source IP Destination IP Protocol Destination
port
One-time
cloudconnect
provisioning
Provisioning
client
(jumpbox)
<CloudConnect IP> TCP 8080
Provisioning
client
(jumpbox)
<CloudConnect IP> TCP 22
VMS Proxy <VMS Proxy IP> <CloudConnect IP> TCP 22
<VMS Proxy IP> <CloudConnect IP> TCP 8080
<VMS Proxy IP> <Genetec VMS IP> TCP 5500
<CloudConnect
IP>
<VMS Proxy IP> TCP 40080
IMW <CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65001
(assuming

5.2.3 and
above)
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65002
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65003
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65005
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65006
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 65008
<CloudConnect
IP>
<IMW Core IP (or IMW customer IP if IMW is
redundant)>
TCP 9031
Aware clients <Aware
client
IP(s)>
<VMS Proxy IP> TCP 40080
<Aware
client
IP(s)>
<Genetec VMS IP> TCP 554
<Aware
client
IP(s)>
<Genetec VMS IP> TCP 560
<Aware
client
IP(s)>
<Genetec VMS IP> TCP 5004
<Aware
client
IP(s)>
<Genetec VMS IP> TCP 5500
<Aware
client
IP(s)>
admin.commandcentral.com TCP 443

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Box Source IP Destination IP Protocol Destination
port
<Aware
client
IP(s)>
aware.commandcentral.com TCP 443
<Aware
client
IP(s)>
idm.imw.motorolasolutions.com TCP 443

2.2.6 Hardware
Motorola is providing the Cloud Anchor Server hardware with this solution. The Cloud Anchor server available through Motorola Solutions is typically an HP DL20 or similar grade server sized for up to 4 simultaneous VMs.

2.2.7 Cloud Anchor Server Specifications
Host Server CPU Intel Xeon 3.4 GHz or greater
Host Server RAM 64GB DDR or greater
Host Server OS VMWare ESXi 8.X
Host Server Hard
Drive
1TB or greater (SSD or SAS)
Data Interface
Virtual Machine
8GB RAM, 2 virtual CPUs, 20GB disk storage
Video Interface
Virtual Machine
16GB RAM, 2 virtual CPUs, 64GB disk storage
Operating System Windows 2022 and above installed
Network Interface
Card
1GB NIC Port
IP Address Two static IP addresses, corresponding subnet masks/default gateway, and available NTP and DNS IP to the Cloud Anchor Virtual Machines
Network Port One network port for each VMS server
One network port for each VMS analytics appliance

2.2.7.1 CommandCentral Aware Workstations PCs
Workstation PCs deployed to run CommandCentral Aware often display Aware modules over three separate monitors and require appropriate PC resources to display a variety of real-time data and videos across multiple displays, including the ability to stream up to 16 concurrent video feeds.

Motorola does not sell PCs as part of the Aware deployment. Below are recommendations for customer provided PCs.

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Processor High-end Business or Server Grade Intel CPU
Reference:
▪ Intel Core i7 13700K 5.40 GHz (16 Cores)
▪ Intel Xeon 3.0 GHz (12 cores) or greater
RAM Memory 32 GB DDR or greater
Hard Drive 512GB SSD or greater
Operating System Windows 10 Professional or greater
Network Card 1 GB port
Graphics Card NVIDIA T1000 8 GB or greater (support for 3 or 4 monitors) Display Narrow Bezel IPS Display, 2560x1440
Monitor 27” monitor of larger
Web Browser Google Chrome (latest version available)

2.3 Statement of Work

2.3.1 Overview
In accordance with the terms and conditions of the Agreement, this Statement of Work (SOW) defines the principal activities and responsibilities of all parties for the delivery of the Motorola Solutions, Inc. (Motorola) system as presented in this offer to Corona Police Department, CA referred to as Customer.

When assigning responsibilities, the phrase “Motorola” includes our subcontractors and third-party partners.

Deviations and changes to this SOW are subject to mutual agreement between Motorola and the Customer and will be addressed in accordance with the change provisions of the Agreement.

Unless specifically stated, Motorola work will be performed remotely. Customer will provide Motorola resources with unrestricted direct network access to enable Motorola to fulfill its delivery obligations.

Motorola’s Project Manager will use the SOW to guide the deployment process and coordinate the activities of Motorola resources.

The scope of this project is limited to supplying the contracted equipment and software as described in the Solution Description and system integration and or subscription services as described in this SOW and contract agreements.

2.3.2 Contract Administration and Project Initiation
After the contract is dually executed, the project is set up in Motorola’s information and management systems, project resources are assigned, and Project Planning activities commence, Motorola and Customer will work to complete their respective responsibilities in accordance with the mutually agreed upon and executed project schedule. Any changes in the project schedule will be mutually agreed upon via change order in order to avert delay.

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2.3.3 Completion and Acceptance Criteria
Motorola’s work is considered complete upon Motorola completing the last task listed in a series of responsibilities or as specifically stated in Completion Criteria. Customer task completion will occur in a way that enables Motorola to complete its tasks without delay.

The Customer will provide Motorola with written notification that it does not accept the completion of a task or rejects a Motorola deliverable within five business days of completion or receipt of a deliverable.

As CommandCentral Aware is provided as a subscription service, the subscription service period will begin upon activation of service.

2.3.4 Project Roles and Responsibilities

2.3.4.1 Motorola Roles and Responsibilities
A Motorola team, made up of specialized personnel, will be assigned to the project under the direction of the Motorola Project Manager. Team members will be multi-disciplinary and may fill more than one role. Team members will be engaged in different phases of the project as necessary.

In order to maximize efficiencies, Motorola’s project team will provide services remotely via teleconference, webconference or other remote method in fulfilling its commitments as outlined in this SOW.

The personnel role descriptions noted below provide an overview of typical project team members. One or more resources of the same type may be engaged as needed throughout the project. There may be other personnel engaged in the project under the direction of the Project Manager.

Motorola has developed and refined its project management approach based on lessons learned in the execution of hundreds of system implementations. Using experienced and dedicated people, industryleading processes and integrated software tools for effective project execution and control, our practices support the design, production and validation required to deliver a high-quality, feature-rich system.

Project Manager
A Motorola Project Manager will be assigned as the principal business representative and point of contact for the organization.

The Project Manager’s responsibilities include the following:
• Manage the Motorola responsibilities related to the delivery of the project. • Maintain the project schedule and manage the assigned Motorola personnel and applicable subcontractors/supplier resources.
• Manage the Change Order process per the Agreement.
• Maintain project communications with the Customer.
• Identify and manage project risks.

Note - Motorola has no responsibility for the performance and/or delays caused by other contractors or vendors engaged by the Customer for this project, even if Motorola has recommended such contractors.

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• Manage collaborative coordination of Customer resources to minimize and avoid project delays. • Measure, evaluate and report the project status against the Project Schedule. • Conduct remote status meetings on mutually agreed dates to discuss project status. • Provide timely responses to issues related to project progress.

Consultant
If Consulting Services are included with this offer, the Motorola Consultant will work with the Customer project team on operationalizing the system into Customer’s workflows and processes. The Consultant’s responsibilities include the following:
• Provide training and guidance to the Customer on the use, operation and integration of the system.

Solutions Architect
The Solutions Architect is responsible for the delivery of the technical and equipment elements of the solution. Specific responsibilities include the following:
• Confirmation that the delivered technical elements and enablement of applications meets contracted requirements.
• Delivery of interfaces and integrations between Motorola products. • Engagement throughout the duration of the delivery.

Customer Success Advocate
A Customer Success Advocate will be assigned to the Customer post Go Live event. As the Customer’s trusted advisor, the Customer Success Advocate’s responsibilities include the following:
• Assist the Customer with maximizing the use of their Motorola software and service investment. • Actively manage, escalate and log issues with Support, Product Management and Sales. • Provide ongoing customer communication about progress, timelines and next steps. • Liaise with the Customer on industry trends and Motorola evolutions.

Customer Support Services Team
The Customer Support Services team provides ongoing support following commencement of beneficial use of the Customer’s System(s) as defined in the Agreement.

Customer Core Team, Roles and Responsibilities Overview The success of the project is dependent on early assignment of a Customer Core Team. During the Project Planning review, the Customer will be required to deliver names and contact information for the below listed roles that will make up the Customer Core Team. In many cases, the Customer will provide project roles that correspond with Motorola’s project roles. It is critical that these resources are empowered to make decisions based on the Customer’s operational and administration needs. The Customer Core Team should be engaged from project initiation through beneficial use of the system.

The continued involvement in the project and use of the system will convey the required knowledge to maintain the system post- completion of the project. In some cases, one person may fill multiple project roles. The Customer Core Team must be committed to participate in activities for a successful

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implementation. In the event that the Customer is unable to provide the roles identified in this section, Motorola may be able to supplement Customer resources at an additional price.

Project Manager
The Project Manager will act as the primary Customer point of contact for the duration of the project.

The Project Manager is responsible for management of any third party vendors that are the Customer’s subcontractors. In the event that the project involves multiple agencies, Motorola will work exclusively with a single Customer-assigned Project Manager (the primary Project Manager). The Project Manager’s responsibilities include the following:
• Communicate and coordinate with other project participants. • Manage the Customer Project Team, including timely facilitation of efforts, tasks and activities. • Maintain project communications with the Motorola Project Manager. • Identify the efforts required of Customer staff to meet the task requirements and milestones in this SOW and Project Schedule.
• Consolidate all project-related questions and queries from Customer staff to present to the Motorola Project Manager.
• Review the Project Schedule with the Motorola Project Manager and finalize the detailed tasks, task dates and responsibilities.
• Measure and evaluate progress against the Project Schedule. • Monitor the project to ensure resources are available as scheduled. • Attend status meetings.
• Provide timely responses to issues related to project progress. • Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers. • Review and administer change control procedures, hardware and software certification and all related project tasks required to maintain the Project Schedule. • Ensure Customer vendors’ adherence to overall Project Schedule and Project Plan. • Assign one or more personnel who will work with Motorola staff as needed for the duration of the project, including at least one Application Administrator for CommandCentral Aware and one or more representative(s) from the IT department.
• Identify the resource with authority to formally acknowledge and approve Change Orders, approval letter(s) and milestone recognition certificates, as well as approve and release payments in a timely manner.
• Provide Motorola personnel building access (and issue temporary identification to all Customer facilities where system equipment is to be installed during the project. Temporary identification cards are to be issued to Motorola personnel, if required for access to facilities. • Ensure remote network connectivity and access to Motorola resources. • As applicable to this project, assume responsibility for all fees for licenses and inspections and for any delays associated with inspections due to required permits. • Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the equipment or interruption of service.
• Ensure a safe work environment for Motorola personnel.

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• Provide signatures of Motorola-provided milestone certifications and Change Orders within five business days of receipt.

System Administrator
The System Administrator manages the technical efforts and ongoing tasks and activities of their system, as defined in the Customer Support Plan (CSP).

Application Administrator(s)
The Application Administrator(s) manage the Customer-owned provisioning maintenance and Customer code tables required to enable and maintain system operation. The Application Administrator’s involvement will start at the Project Kickoff and they will remain engaged throughout the project to ensure they are able to maintain the provisioning post-handoff. The Application Administrator’s responsibilities include the following:
• Participate in overall delivery activities to understand the software, interfaces and functionality of the system.
• Authorize global provisioning choices and decisions, and be the point(s) of contact for reporting and verifying problems and maintaining provisioning.
• Obtain inputs from other user agency stakeholders related to business processes and provisioning.

Subject Matter Experts
The Subject Matter Experts (SMEs or Super Users) are the core group of users involved with the Business Process Review (BPR) and the analysis, training and provisioning process, including making global provisioning choices and decisions. These members should be experienced users in the working area(s) they represent (dispatch, patrol, real time crime center, etc.), and should be empowered to make decisions related to provisioning elements, workflows and screen layouts.

IT Personnel
IT personnel provide required information related to LAN, WAN and wireless networks. They will provide required information about the devices and infrastructure related to servers, clients, radio, video and other devices ancillary to the implementation. They must also be familiar with connectivity to internal, external and third party systems to which the Motorola system will interface.

User Agency Stakeholders
User Agency Stakeholders, if the system is deployed in a multi-agency environment, are those resources representing agencies outside of the Customer’s agency. These resources will provide provisioning inputs to the Customer Core Team if operations for these agencies differ from that of the Customer. The Customer will manage User Agency Stakeholder involvement, as needed, to fulfill Customer responsibilities.

General Customer Responsibilities
In addition to the Customer Responsibilities stated elsewhere in this SOW, the Customer is responsible for the following:
• All Customer-provided equipment, including hardware and third-party software, necessary for delivery of the system not specifically listed as a Motorola deliverable. This will include end user workstations, network equipment, telephone, radios, cameras, sensors and the like.

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• Configuration, maintenance, testing and supporting the third-party systems that the Customer operates and will be interfaced as part of this project. • Providing the Applications Programming Interface (API) or Software Development Kit (SDK) software licenses and documentation that details the integration process and connectivity for the level of custom third-party interface integration defined by Motorola. • Communication and coordination between Motorola and Customer’s third-party vendors, as required, to enable Motorola to perform its duties.
• Active participation of Customer Core Team in project delivery meetings and working sessions during the course of the project. Customer Core Team will possess requisite knowledge of Customer operations and legacy system(s) and possess skills and abilities to operate and manage the system.
• The provisioning of Customer code tables and GIS map services as requested by Motorola. This information must be provided in a timely manner in accordance with the Project Schedule. • Electronic versions of any documentation associated with the business processes identified. • Providing a facility with the computer and audio-visual equipment for work sessions. • Ability to participate in remote project meeting sessions using Google Meet or a mutually agreeable, Customer- provided, alternate remote conferencing solution.

2.3.4.2 Project Planning and Pre-Implementation Review
A clear understanding of the needs and expectations of both Motorola and the Customer are critical to the successful implementation and ongoing operation of CommandCentral. In order to establish initial expectations for system deployment and to raise immediate visibility to ongoing operation and maintenance requirements, Motorola will work with the Customer to help understand the impact of introducing a new solution and your preparedness for the implementation and support of the CommandCentral system.

Shortly after contract signing, Motorola will conduct a one-on-one teleconference with the Customer Project Manager to review the task requirements of each phase of the project and help to identify areas of potential risk due to lack of resource availability, experience or skill.

The teleconference discussion will focus on the scope of implementation requirements, resource commitment requirements, cross-functional team involvement, a review of the required technical resource aptitudes and a validation of existing skills and resource readiness in preparation for the Project Kickoff meeting.

Motorola Responsibilities
• Make initial contact with the Customer Project Manager and schedule the Pre-Implementation Review.
• Discuss the overall project deployment methodologies, inter-agency/inter-department decision considerations (as applicable), and third-party engagement/considerations (as applicable). • Discuss Customer involvement in system provisioning and data gathering to understand scope and time commitment required.
• Discuss the Learning eXperience Portal (LXP) training approach. • Obtain mutual agreement of the Project Kickoff meeting agenda and objectives. • Review the Implementation Packet.

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• Coordinate enabling designated Customer Application Administrator with access to the LXP and CommandCentral Admin Portal.

Customer Responsibilities
• Provide Motorola with the names and contact information for the designated LXP and application administrators.
• Acknowledge understanding of the Implementation Packet. • Collaborate with the Motorola Project Manager and set the Project Kickoff meeting date.

2.3.5 CommandCentral Enablement
The Customer will work with Motorola on setup and configuration of the Customer’s firewall in order to allow traffic from CommandCentral.

2.3.6 Agency and User Setup
The Customer’s agency(ies) and CommandCentral users must be provisioned within the CommandCentral cloud platform using the CommandCentral Admin application. The provisioning process allows the agency(ies) to define the specific capabilities and permissions of each user.

Motorola Responsibilities
• Use the CommandCentral Admin application to establish the Customer and the Customer’s agency(ies) within the CommandCentral cloud platform. This activity is completed during the order process.
• Provision agency’s CommandCentral initial users and permissions.

Customer Responsibilities
• Identify a System Administrator(s).
• Ensure all System Administrators complete the CommandCentral Admin training. • Use the CommandCentral Admin application to set up CommandCentral administration and user passwords, and provision agency’s CommandCentral users and permissions.

Completion Criteria
Initial agencies and users have been configured.

2.3.7 Project Kickoff
The purpose of the project kickoff is to introduce project participants and review the overall scope of the project.

Motorola Responsibilities
• Conduct a project kickoff meeting.
• Validate that key project team participants attend the meeting. • Introduce all project participants.
• Review the roles of the project participants to identify communication flows and decision-making authority between project participants.

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• Review the overall project scope and objectives.
• Review the resource and scheduling requirements.
• Review the teams’ interactions (meetings, reports, milestone acceptance) and Customer participation.
• Verify that Customer Administrator(s) (as defined during Pre-Implementation Review) have access to the LXP and CommandCentral Admin application. • Obtain from Customer all paperwork and/or forms (i.e. fingerprints, background checks, card keys and any other security requirement) required of Motorola resources to obtain access. • If third-party interfaces are included, request API, SDKs, data schema and any internal and third- party documents necessary to establish interfaces with local and remote systems.

Customer Responsibilities
• Validate that key project team participants attend the meeting. • Introduce all project participants.
• Review the roles of the project participants to identify communication flows and decision-making authority between project participants.
• Provide VPN access to Motorola staff to facilitate delivery of services described in this SOW. • Validate that any necessary non-disclosure agreements, approvals and other related issues are complete in time so as not to introduce delay in the project schedule. Data exchange development must adhere to third-party licensing agreements. • Provide all paperwork and/or forms (i.e. fingerprints, background checks, card keys and any other security requirements) needed for Motorola resources to obtain access to each of the sites identified for this project.
• Provide the contact information for the license administrator for the project; i.e., IT Manager, CAD Manager and any other key contact information as part of this project. • Validate access to the LXP and CommandCentral Admin application. • Provide the information required in the Implementation Packet.

2.3.8 Contract Design Review (CDR)

2.3.8.1 Contract Design Review
The objective is to review the contracted applications, project schedule, bill of materials, functional demonstration approach, validation plan and contractual obligations of each party. Any changes to the contracted scope can be initiated via the change provision of the Agreement.

Motorola Responsibilities
• Review the contract exhibits: Solution Description, Statement of Work and Project Schedule. • Review the technical, environmental and network requirements of the system. • If Motorola is providing hardware, request shipping address and receiver name. • Provide completed paperwork, provided to Motorola during project kickoff that enables Motorola resources to obtain site access.
• Review the information in the complete Implementation Packet.

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• Grant Customer Administrator access to CommandCentral Admin application. • Grant Customer LXP Administrator access to the LXP.
• Generate a CDR Summary report documenting the discussions, outcomes and any required change orders.

Customer Responsibilities
• Project Manager and key Customer project team attend the meeting. • Provide network environment information as requested. • If Motorola is providing hardware, provide shipping address and receiver name. • Provide locations and access to the existing equipment that will be part of the CommandCentral system per contract.

Completion Criteria
Delivery of CDR Summary report.

2.3.9 Environmental Design Considerations
The following environmental requirements must be met by Customer no later than the completion of the CDR in order to enable Motorola to complete installation activities presented in this SOW:
• Provide connectivity between the various networks.
• Provide VPN remote access for Motorola deployment personnel to configure the system and for Customer Support to conduct diagnostics.
• Provide backup power, as necessary.
• Provide Internet access to CommandCentral Aware server(s). This includes software licenses and media and installation support from the Customer’s IT personnel. • Provide for any electrical or infrastructure improvements required at the Customer’s facility. • Provide backhaul equipment, installation and support costs. • Provide devices such as workstations, tablets and smartphones with Internet access in order to use the CommandCentral Aware solution. Chrome Browser is required for optimal performance.

CommandCentral Aware workstations must support MS Windows 10 Enterprise or greater.

Customer will provide Antivirus software for the CommandCentral Aware client. • Existing APX subscribers will be at software version R15.00.00 or later and equipped with GPS and IV&D options in order to use the Location on PTT feature. • Provide Motorola access with administrative rights to Active Directory for the purpose of installation/configuration and support.
• If interfaces are being included in this offer, the Customer is responsible for all necessary thirdparty upgrades of their existing system(s) as may be required to support the CommandCentral solution. Our offer does not include any services, support or pricing to support Customer thirdparty upgrades. • If interfaces are being included in this offer, the Customer is responsible to mitigate the impact to third-party systems, to include CommandCentral interfaces that result from the customer upgrading a third-party system. Motorola strongly recommends you work with our team to understand the impact of such upgrades prior to taking any upgrade action.

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• Provide all environmental conditions as outlined in the Aware Solution Description, such as power and network requirements.

2.3.10 Hardware/Software Installation and Configuration

2.3.10.1 Procure and Ship Equipment
Motorola Responsibilities
• Procure contracted equipment in accordance with the equipment list. • Arrange for shipping to the Customer’s location.
• Notify Customer of equipment shipping specifics and ETA for arrival.

Customer Responsibilities
Receive and store Motorola provided hardware.

Completion Criteria
Equipment order is completed and ready to be shipped to Customer.

2.3.11 CloudConnect Installation and Configuration
Motorola Responsibilities
• Verify remote access capability.
• If Motorola is providing hardware, perform physical installation of the Cloud Anchor Server on existing equipment rack, connect to power and network, and assign IP addresses for the network.
• Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server. • Configure network connectivity and test connection to the CloudConnect Virtual Machine.

Customer Responsibilities
• Give Motorola two static IP addresses, corresponding subnet masks/default gateway, and available NTP and DNS IP to the CloudConnect Server.

Completion Criteria
CloudConnect Virtual Machine configuration is complete.

2.3.12 Interfaces and Integration
The installation, configuration and demonstration of interfaces may be an iterative series of activities depending upon access to third-party systems. Interfaces will be installed and configured in accordance with the project schedule. Integrations of functionality between Motorola developed products will be completed through software installation and provisioning activities in accordance with the Project Schedule dates. Integration activities that have specific requirements will be completed as outlined in this SOW.

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2.3.12.1 Interface Installation and Configuration
Installation and configuration of interfaces will be completed in accordance with the System Description.

Connectivity will be established between the Motorola system and the external and/or third party systems to which the contracted software will interface. Motorola will configure the system to support each contracted interface. The Customer is responsible for engaging third-party vendors if and as required to facilitate connectivity and validating of the interfaces.

Motorola Responsibilities
• Establish connectivity to external and third-party systems. • Configure interfaces to support the functionality described in the Solutions Description. • Demonstrate the interface usability in accordance with the Project Validation Plan.

Customer Responsibilities
• Act as liaison between Motorola and third-party vendors or systems as required to establish interface connectivity with the Motorola system.
• Provide personnel who are proficient with and authorized to make changes to the network and third-party systems to support Motorola’s interface installation efforts. • Provide network connectivity between CommandCentral Solution and the third-party systems for interface installation and configuration. Act as liaison between Motorola and third-party vendors or systems as required to establish connectivity with CommandCentral Solution.

Completion Criteria
Interface and integration tasks are considered complete upon demonstration of the functionality.

2.3.12.2 ASTRO 25 Location Integration
If Astro Location is being used by another application, the following responsibilities are applicable:

Motorola Responsibilities
• Configure connection between CloudConnect Virtual Machine and the existing ASTRO 25 Intelligent Middleware (IMW) system.
• Perform a remote IMW software upgrade (if required for compatible version). • Configure IMW location reporting parameters. The location reporting configuration will include location on PTT, location on emergency and location on demand. • Install core and site licenses for enhanced data, if enhanced data is selected. • Set Cadence Threshold in conjunction with Capacity Study results. • Provision subscribers’ software licenses as needed.

Unknown circumstances, requirements and anomalies at the time of initial design can present difficulties in interfacing CommandCentral Solution to some third-party applications. These difficulties could result in a poorly performing or even a non–functional interface. At such time that Motorola is provided with information and access to systems, Motorola will be able to mitigate these difficulties. If Motorola mitigation requires additional third-party integration, application upgrades, API upgrades and/or additional software licenses, those costs will need to be addressed through the change provision of the contract

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Customer Responsibilities
• Provide IMW system.
• Program the subscriber fleet to support the Location on PTT functionality.

2.3.12.3 ASTRO 25 Location Integration
If ASTRO Location is not being used elsewhere (besides Aware), the following responsibilities are applicable:

Motorola Responsibilities
• Install and configure LRRP Connector on customer specified hardware. • Install core and site licenses for enhanced data, if enhanced data is selected. • Set Cadence Threshold in conjunction with Capacity Study results. • Provision subscribers’ software licenses as needed.

Customer Responsibilities
• Provide location for LRRP Connector.
• Enable necessary traffic through firewalls, as specified by Motorola, for LRRP functionality. • Program the subscriber fleet to support the Location on PTT functionality.

2.3.12.4 CommandCentral Solution Geospatial Mapping Configuration Motorola Responsibilities
• Installation and configuration of the connection to the Customer-provided mapping system (ArcGIS Online, ESRI ArcGIS Server or ArcGIS Portal).
• Validate mapping layers and links to validate CommandCentral Solution is accessing and using Customer-published GIS data.

Customer Responsibilities
• Provide access to ESRI/GIS system and/or GIS personnel. • Provide published GIS map services.
• Publish specific maps beneficial to the Customer analysts.

2.3.13 CommandCentral Solution Provisioning
Motorola will discuss industry best practices, current operations environment and subsystem integration in order to determine the optimal configuration for CommandCentral Solution.

Motorola Responsibilities
• Using the CommandCentral Admin application, provision users and groups based on Customer Active Directory data.

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Customer Responsibilities
• Supply the access and credentials to Customer’s Active Directory for the purpose of Motorola conducting CommandCentral Solution provisioning.
• Respond to Motorola inquiries regarding users/groups/agency mapping to CommandCentral Solution functionality.

Completion Criteria
CommandCentral Solution provisioning is complete upon Motorola completing provisioning activities.

2.3.14 Functional Demonstration
The objective of functional demonstration is to validate Customer access to the CommandCentral features and functions and system integration via configured interfaces (as applicable).

Motorola Responsibilities
• Update functional demonstration script.
• Provide script to Customer for review and acknowledgement. • Conduct functional demonstration.
• Correct any configuration issues impacting access to cloud based features (i.e., map display, location updates, video display and/or interface and integrations). • Document, in the Implementation Packet, any corrective actions taken by Customer or Motorola during the demonstration
• Provide Customer instruction on using the Customer Feedback Tool for feature/enhancement requests.

Customer Responsibilities
• Review and agree to the scope of the demonstration script. • Witness the functional demonstration and acknowledge its completion. • Resolve any provisioning impacting the functional demonstration.

Completion Criteria
Conclusion of the functional demonstration.

2.3.15 CommandCentral Training
The objective of this task is to prepare for and deliver the contracted training. Motorola training consists of both computer- based (online) and instructor-led. Training delivery methods vary depending on course content and offer.

2.3.15.1 Learning eXperience Portal (LXP Online Training) This subscription service provides you with continual access to our library of online learning content and allows your users the benefit of learning at times convenient to them. Content is added and updated on a regular basis to keep information current. This training modality allows the Customer to engage in

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training when convenient. All training, unless explicitly specified and defined, is online, computer-based, self-paced learning.

Motorola Responsibilities
• Designate a LXP Administrator to work with the Customer. • Establish an accessible instance of the LXP for the Customer. • Organize content to align with the Customer’s selected technologies. • Create initial Customer user accounts and a single Primary Administrator account. • During on-boarding, assist the Customer with LXP usage by providing training and job aids as needed.
• Provide technical support for user account and access issues, base system functionality and Motorola-managed content.

Customer Responsibilities
• Provide user information for the initial creation of accounts. • Provide network and internet connectivity for the Customer’s users to access the LXP. • The customer's primary LXP administrator should complete the following self-paced training:

Learning Experience Portal (LXP) Introduction online course (LXP0001), LXP Primary Site Administrator Overview online course (LXP0002) and LXP Group Administrator Overview (LXP0003).
• Advise agency learners of the availability of training via the LXP. • Ensure users complete LXP training in accordance with the Project Schedule. • Order and maintain subscriptions to access Motorola’s LXP. • Contact Motorola to engage Technical Support when needed.

2.3.15.2 Instructor-Led Training Motorola Responsibilities Motorola Responsibilities
• Deliver training materials in electronic format.
• Deliver 2 Days On-Site Only Training.
• Provide Customer with training attendance rosters and summarize any pertinent observations.

Customer Responsibilities
• Supply classroom, one login per attendee and one workstation per attendee. • Designate a single point of contact who will work with Motorola to ensure the training environment is ready for training delivery.
• Facilitate training of all Customer end users in accordance with Customer’s training delivery plan.

2.3.16 CompletionMilestone
Following the conclusion of the delivery of the functional demonstration, the project is considered complete and the completion milestone will be recognized.

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2.3.17 Transition to Support and Customer Success
Customer Success is the main point of contact as you integrate this solution into your agency’s business processes. Our Customer Support team will be the point of contact for technical support concerns you might have and can be reached either by phone or by emailing support.

Motorola Responsibilities
• Transition Customer to Motorola Customer Support.
• Supply Customer with instructions when engaging support.

Customer Responsibilities
• Provide Motorola with specific contact information for those users authorized to engage Motorola’s support.
• Engage the Motorola support organization as needed.

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Remote Server Migration
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Section 3
Remote Server Migration

3.1 Introduction and Purpose
This SOW guides the primary activities and responsibilities for the server migration project. It documents project implementation requirements, identifies each major task within the implementation process, sets expectations for each party, and identifies the criteria by which Motorola and Customer will consider a task complete.

3.1.1 Project Objectives
Ongoing objectives of the Server Migration project:
• Move the Flex application, data, and interfaces from current server to new server.

Specific SOW objectives:
• Complete the project plan and schedule
• Obtain hardware (Included in Motorola Proposal)
• Perform pre-migration audit
• Configure, set up, and install the server
• Migrate Flex data and existing interfaces to new server

3.1.2 Change Management Procedures
In the event it is necessary to change this SOW or, if applicable, a Scope of Work document, the following procedure will be used:
• The party requesting the change will issue a Change Request document (“Change Request”).

The Change Request will describe the nature of the change, the reason for the change, and the effect of the change, which may include changes to the work product. The Change Request will also include any changes in pricing.
• Either party may initiate a Change Request for any material changes to this SOW and any applicable Scope of Work. The requesting party will review the proposed change with the other party and the parties will negotiate reasonably and in good faith to agree upon the requested change and any changes to the fees or schedule that may result therefrom. Upon the parties’ agreement, the appropriate authorized representatives of the parties will sign the Change Request, indicating acceptance of the changes by the parties. • Upon execution of the Change Request, the Motorola and Customer Project Managers will incorporate the change into the SOW or Scope of Work.

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3.1.3 Project Assumptions and General Responsibilities
Project Assumptions
• The new Flex System will be implemented in a (Linux) environment. • Customer network is available and appropriately configured. • Hardware is purchased that meets or exceeds Motorola’s current hardware requirements. • Third party vendors provide required information for interface configuration. • This engagement will begin on a mutually acceptable date after Motorola is in receipt of a signed contract from Customer that covers the fees and expenses described therein. • The customer will provide appropriate technical and management resources to participate in the migration as identified in the project tasks and responsibilities.

Customer Responsibilities
• Maintain effective communications with the Motorola Project Manager. • Participate in project status meetings.
• Respond to issues and concerns as communicated by the Motorola Project Manager. • Provide Motorola with Customer-approved project change requests. • Coordinate required Customer tasks and responsibilities with the Motorola Project Manager. • Manage all third party vendors for which Customer contracts facilitate project activities. • Ensure Customer project team members have the knowledge and expertise to meet required project responsibilities.
• Continue to provide onsite and dedicated remote access.

Motorola Project Team Responsibilities
• Function as the liaison with Customer’s designated project manager. • Provide the customer with a project management plan, including a cut-over plan for Go-live. • Supply administration and configuration documentation, student manuals (training plans), and end user Documentation if needed.
• Manage all aspects of the implementation, including project communications. • Participate in the project planning and system setup. • Coordinate and schedule the delivery of all products and services provided by Motorola. • Conduct project status meetings via conference call.
• Facilitate the submission and approval of Customer change requests. • Provide responses and recommend resolutions to Customer issues. • Facilitate the server migration.

3.1.4 Project Tasks and Responsibilities
This section outlines all project phases, individual tasks, and responsible parties required to meet the goals and objectives of this SOW. Motorola and Customer will perform their respective tasks through a

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combination of remote collaboration, coordination via telephone, email communications, and other remote means, as appropriate.

Project Planning & Kickoff Meeting
Task Description
Pre-Installation and Project Planning will consist of a series of tasks and activities to help prepare the Customer and the Contractor for the migration process. Tasks include in no particular order:
▪ Kickoff meeting with a review of the project.
▪ Review list of purchased modules, interfaces and services of the project contract as well as the Scope of Work.
▪ Review by the Motorola Solutions Architect of what will be needed from the agency during the migration.

Deliverables
▪ Install document checklist, listing what is needed from the agency in regards to interfaces, hardware, and module setup.

Prerequisites
▪ Not applicable
Motorola Customer
Responsibilities
▪ Conduct Kickoff Meeting
Responsibilities
▪ Attend Kickoff Meeting
Required Staff
▪ Project Manager
▪ Solution Architect
Required Staff
▪ Project Manager
▪ Customer Project Team
Order Hardware
Task Description
The purpose of this task is to order the hardware required for the Motorola system. Customer or Motorola (as specified in the Agreement) will be responsible for procuring the server needed to meet Motorola’s hardware specifications. Together, Motorola and Customer will review the purchase order to verify the purchased hardware meets system specifications. Hardware will then be shipped to the customer's location. If providing their own hardware, it is the customer’s responsibility to ensure the hardware is installed, correct networking is in place, and provide MSI remote access, using BeyondTrust (MSI will provide the link).

Deliverables
▪ Hardware requirements
Prerequisites
▪ Pre-Installation and Project Planning
Motorola Customer

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Responsibilities
● Verify hardware order
● Order hardware (per Contract)
● Provide minimum and recommended
hardware requirements for all workstations
Responsibilities
● Order hardware (per Contract)
● Ensure hardware (workstation) upgrades, as
needed
Required Staff
● Project Manager
● Solution Architect
Required Staff
● Project Manager
● IT personnel
● System Administrator
Finalize Project Schedule
Task Description
During this task, the project managers from both Motorola Solutions and Customer, as well as Customer personnel who make decisions regarding resource allocations or scheduling, will meet and review the project schedule. These individuals will make any necessary adjustments based on known changes in resource availability. Motorola’s project manager will then update the schedule.

The project schedule will be further updated as necessary over the course of the project. All changes to the schedule will be mutually agreed upon and, if required, documented via the mutually agreed upon change order process. Any schedule changes that occur will be a part of the project status reports provided by Motorola’s project manager.

As a standard, Migration Projects are scheduled to occur during normal business hours. This ensures we have appropriate resources to assist with the project.

Deliverables
▪ Final project schedule
Prerequisites
▪ Not applicable
Motorola Customer
Responsibilities
▪ Lead Customer through a review of the project
schedule
▪ Update the project schedule
Responsibilities
▪ Ensure personnel who can make resource
allocation and scheduling decisions attend Project
Schedule review
Required Staff
▪ Project Manager
▪ Solution Architect
Required Staff
▪ Project Manager
▪ System Administrator

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Pre-Migration Audit
Task Description
The Motorola Solutions Architect will perform an audit of the current Customer system. Information about the current system will be gathered and recorded and checked against migration prerequisites.

Deliverables
▪ Migration Process Document
Prerequisites
▪ Access to current server via BeyondTrust
Motorola Customer
Responsibilities
▪ Verify Flex version
▪ Verify third party interfaces provided by Customer
▪ Record network configuration including interfaces
and routes
▪ Identify crons/scheduled tasks being used on
system
▪ Identify time zone
▪ Locate and record any custom files, scripts,
screens, etc.

Responsibilities
▪ Patch to a current released version for migration
process
▪ Supply third party interfaces to Solution Architect
▪ Validate a good backup has been performed
▪ Decide which cron/scheduled tasks are still valid
▪ Update custom cron/scheduled tasks created by
Customer
▪ Update and configure System Printers (if
applicable; no longer supported by Motorola)
Required Staff
▪ Project Manager
▪ Solution Architect
Required Staff
▪ System Administrator
▪ IT department

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Install and Configure Hardware and Operating System
Task Description
The configuration and installation of the new server will be jointly conducted with the Customer’s IT staff. A flat installation of Flex will be performed on a new server after the agency configures and installs the OS. The new environment needs to be accessible at least four weeks prior to scheduled migration.

Deliverables
▪ Server installed and configured
Prerequisites
▪ Server location, equipment, networking and supply of power provided ▪ Temporary IP Address for server identified
Motorola Customer
Responsibilities
▪ Conduct initial tests of the equipment and correct
any problems or deficiencies
▪ Load planned Flex version
Responsibilities
▪ Install server and operating system
▪ Configure database storage space allocation
▪ Facilitate physical installation of server (rack,
power, network connectivity)
▪ Provide temporary IP address for new server
▪ Configure server network interface(s)
Required Staff
▪ Project Manager
▪ Solution Architect
Required Staff
▪ System Administrator
▪ IT department

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Remote Migration
Task Description
Motorola Solutions Architect will perform migration remotely. Communication will be frequent through email and phone. Migration will be performed during the agreed scheduled week. Customers will need to plan on 1- 6 hours of downtime for day one, and 2-8 hours of downtime for day two.

Deliverables
▪ Migration to new server
Prerequisites
▪ Hardware installed and connected to network
Motorola Customer
Responsibilities
▪ Perform the migration (detailed steps provided in
Attachment A)
▪ Restore interfaces on new server
▪ Troubleshoot any issues
Responsibilities
▪ Communicate to end users about length of
downtime
▪ Install updated Flex client application on PCs if
needed
▪ Install additional required Windows software
▪ Provide issue assessment and priorities to Solution
Architect
Required Staff
▪ Solution Architect
Required Staff
▪ System Administrator
▪ IT department

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Post Migration TS Transition Call
Task Description
Motorola Solutions Project Manager will conduct a wrap up call with Customer & Solution Architect, in verifying the task list of the items for the Server Migration and transition back to Motorola Technical Services for ongoing Support.

Verify the completeness of the Migration for the core software and interfaces. Establish transition of communication moving forward through Technical Services for issues related to the software.

Deliverables
▪ Post Migration Transition Call
Prerequisites
▪ Migration completed
Motorola Customer
Responsibilities
▪ Conduct a post migration transition call.

Responsibilities
▪ Participate in a post migration transition call.

Required Staff
▪ Solution Architect
▪ Project Manager
Required Staff
▪ System Administrator
▪ IT department

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Basic Migration Schedule** ** Subject to change
Timeline Description of Events Involved Parties
Prior to Migration Week ▪ New server access and prep Agency IT and MSI SA Day 1 of Migration Week ▪ 1-6* hours of downtime.
▪ Users log back in on the current
server.
▪ Data is transferred and loaded
onto new server
Agency IT/SAA and MSI SA
Day 2 of Migration Week ▪ 2-8* hours of downtime.
▪ Transaction logs from the
previous day are transferred
and loaded onto the new
server.
▪ Users log in on the new server.

Interfaces are brought over.

Agency IT/SAA and MSI SA
Remainder of Migration Week ▪ Interface and issue
troubleshooting
Agency IT/SAA and MSI SA
Following Migration Week ▪ Transition back to regular
support
Agency SAA and MSI Support

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Section 4
Server Refresh

4.1 Description

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4.2 Professional Services
This quote includes onsite implementation services from Solutions II for all quoted hardware and software. Solutions II will coordinate with Motorola project managers and the Agency to ensure schedules and deadlines are met, to verify hardware delivery, schedule Solutions II engineers to be on site and provide the Agency with all information needed to successfully deploy the solution. Once the solution is deployed, Solutions II provides documentation of the implemented environment and continues to support the new environment for up to a year after installation with a block of support hours so Solutions II engineering resources can continue to assist with any issue not covered by Motorola Flex support.

Solutions II services are contracted through Motorola Solutions Inc., in accordance with and subject to the Agreement Terms set forth in the Master Services Agreement Number SPLM11.24.10. Any obligations are limited to the services described in this quote and any subsequent Project Change Requests.

4.2.1 Description of Services
Services for this engagement will be delivered by a combination of onsite and remote efforts. All travel expenses for one (1), multiple day trip to the Agency's location are inclusive in this project. Remote work performed by Solutions II may require onsite assistance from the Agency and Motorola. It is important that all team members are available as scheduled.

The following services will be performed by Solutions II.

1. Project Management
a. Solutions II will assign a Project Coordinator to support project execution and serve as the primary point of contact throughout the project. Responsibilities include:

I. Facilitating project kickoff and ongoing coordination meetings II. Leading execution and closure
III. Coordinating with the Client’s Project Manager to support scheduling and logistics of Solutions II resources
IV. Ensuring Solutions II resources are informed of schedules and deliverables V. Preparing and distributing status updates to project stakeholders, which may include:

1. Upcoming tasks and next steps

2. Identified issues, risks, and mitigation strategies

3. Client dependencies and any impact on the projects progress or deliverables VI. Serve as the primary point of contact for all Solutions II-related communications, updates, and coordination of tasks and support hours

2. Implementation
a. Project kickoff and Pre-Implementation
Planning
I. Facilitate Internal/External Kick Off
Meetings
II. Identify network (IPs, DNS, connectivity, etc.) and facilities readiness (rack, power, cabling, etc.)

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III. Validate hardware and software receipt
IV. Arrange for remote access
b. Production site infrastructure installation and configuration I. Installation and configuration of 2 - Dell R660 Servers and 1 Dell ME5024 Storage Array

1. Work with agency team on physical installation of hardware

2. Cable server ensuring redundancy based on supporting infrastructure

3. Configure lights out management interfaces

4. Configure RAID controller

5. Apply vendor firmware updates
II. Install Windows Server (Core or GUI).

1. Set Administrator Password

2. Set Server Hostname

3. Configure network services and firewall (Active Directory, NTP, Remote Desktop, Firewall)

4. Install required Windows Server features (Hyper-V, Failover Clustering), MPIO, RSAT tools)

5. Install Windows updates
III. Configure the Storage Array

1. Configure the controller management interfaces

2. Configure redundant storage network paths to the hosts

3. Configure storage pools and volumes

4. Present storage to the hosts
IV. Configure Server Network Adapters as needed

1. Management, Cluster, iSCSI, Migration, Backup
V. Configure Failover Clustering

1. Validate cluster configuration

2. Configure the cluster Quorum (File Share Witness, Disk Witness, or Cloud Witness)

3. Add Cluster Shared Volumes

4. Configure cluster heartbeat thresholds

5. Configure cluster networks

6. Enable VM Load Balancing

7. Configure Live Migration settings
VI. Create, move or P2V any virtual machines needed to support the Motorola Flex application

1. Spillman Flex - Red Hat Enterprise Linux

2. Veeam – Windows Server

3. GIS – Windows Server

4. Hyper-V Administration Servers

5. Other virtual machines needed to support the Flex application a. Limited by available hardware resources and licensing VII. Veeam Backup

1. Installation and configuration of NAS backup target

2. Installation of Veeam backup on designated VM’s

3. Obtain Client backup requirements

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4. Creation of Backup jobs for Spillman Environment per requirements

5. Creation of Backup schedule

6. Configuration of Email alerts
c. DR site infrastructure installation and configuration I. Installation and configuration of 1 - Dell R760 Server

1. Work with agency team on physical installation of hardware

2. Cable server ensuring redundancy based on supporting infrastructure

3. Configure lights out management interfaces

4. Configure RAID controller

5. Apply vendor firmware updates
II. Install Windows Server (Core or GUI).

1. Set Administrator Password

2. Set Server Hostname

3. Configure network services and firewall (Active Directory, NTP, Remote Desktop, Firewall)

4. Install required Windows Server features as needed (Hyper-V, Failover Clustering), MPIO, RSAT t

5. Install Windows updates
III. Configure local storage on the server
IV. Configure Server Network Adapters as needed

1. Management, Cluster, iSCSI, Migration, Backup
V. Configure Hyper-V Settings
d. DR Site Veeam Configuration
I. Installation and configuration of NAS backup target
II. Veeam Replication
a. Setup Spillman and GIS virtual machines for replication b. Define data sources, replication order and destinations on agencies existing infrastructure
c. Configure re-IP rules
d. Define job schedule
III. Disaster Recovery Testing
a. Simulated failover test
i. Start and test a copy of the Spillman server VM at the DR site to ensure failover functionalit OR
b. Full DR failover test
i. The Spillman server is shutdown at the primary site and brought up at the DR site

3. As Needed - E911 Network Serial Port Configuration
a. Assign an IP address to the Digi PortServer
b. Connect the E911 ANI/ALI feed to the Digi PortServer c. Verify data coming out of the serial port is seen by the server

4. Software Patches and Firmware Updates
a. All hardware firmware and software installed by Solutions II will be updated to the latest recommended levels during installation.
b. If there is more than a year between the installation and the Flex application go-live, all hardware firmware and software installed by Solutions II will be updated a second time to recommended levels.

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c. All patches and updates after the Flex application go-live are the Agency's responsibility unless the Agency has purchased Solutions II managed services.

5. Knowledge Transfer
a. Solutions II will provide knowledge transfer for the installation, configuration, ongoing management, and administration of implemented environment.

6. Deliverables
a. At the conclusion of this project, Solutions II will provide the following documentation:

I. Site Guide
II. Rack and Cabling Diagrams
III. Operations Guides
IV. Configuration Documents

7. Support Hours
a. Provide up to (10) hours of as needed support for the environment installed by Solutions II.

I. Hours are available to use for 1 year from the date the environment is installed by Solutions II. Unused hours will be forfeited.

II. Hours will be scheduled in advance for a mutually agreed upon date and time. If urgent help is needed and cannot be scheduled in advance, Solutions II will engage on a “best effort” time frame

4.2.2 Agency Responsibilities
Solutions II’s performance is dependent upon the Agency fulfilling the responsibilities listed below. Any delay in performance of these responsibilities may result in additional charges and/or delay of the completion of the services. Such additional charges and/or delay will be handled in accordance with the change order procedure.
• Motorola will ensure the Agency is aware of and complies with the following responsibilities, at no charge to Solutions II.

1. Facility Readiness - The Agency will provide the power, cooling, rack space, cabling, network infrastructure and access required for Solutions II to deliver the services in scope.

2. If Solutions II is onsite at the Agency, the Agency will provide Solutions II with the equipment, workspace and physical facilities (i.e. data center) and other resources as required.

3. The Agency will provide the following technical and management resources to assist Solutions II as needed services contained in this SOW are being performed. a. An authorized contact who will be responsible for approving business or technical changes (for example, approving access or maintenance activities). b. An authorized contact with physical access to the locations Solutions II will be performing services.
c. An authorized contact that can assist with tasks that are outside of the scope of work contained in this SOW (for example, network switch configuration changes, creating DNS entries, creating Active Directory users, Etc.).

4. The Agency will provide maintenance windows as needed by Solutions II to perform services that require or may result in down time.

5. The Agency is required to have current maintenance and license agreements in place with the vendor of any product Solutions II is performing services on or is needed to enable the completion of the services described herein.

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6. Password and Passphrase Management: Before project completion the Solutions II engineer will give the End-user all passwords and passphrases that have been configured in the End-user’s environment. Once that handoff occurs, the End- user is responsible for managing those passwords and passphrases. Lost passwords and passphrases can cause extended unplanned downtime and permanent data loss. Solutions II recommends the use of a defined process and procedures for managing that critical data. A commercial password manager and/or vault that will allow the End-user to securely share the passwords and passphrases between multiple people and ensures availability of the passwords and passphrases should be considered.

7. Encryption Key Management – Encryption keys are an essential part of system security and are used to encrypt the storage virtual machines run on, backups, and other data at rest.

Before project completion the Solutions II engineer will give the End-user a copy of all encryption keys used to encrypt data in the End-user's environment if data at rest encryption is applicable and in scope for this project. Once that handoff occurs, the End-user is responsible for the management of those encryption keys. Proper encryption key management involves ensuring keys are available when needed to unlock data and rotating encryption keys according to the End-user's polices. Solutions II recommends that the End-user develop a written policy to manage encryption keys that is shared among multiple people. The use of a key management software solution to aid in encryption key management is required for some solutions. When a key management software solution is deployed it will be the End-users responsibility to manage and maintain that system according to the best practice recommendations of the key management vendor. Solutions II recommends that the End-user develop and maintain a policy to manage encryption key management software when it is deployed in their environment. Lost encryption keys can cause extended unplanned downtime and permanent data loss.

8. Business continuity planning – The Agency is responsible for any business continuity planning that is not in scope to the services set forth in this description of services. Some of the key tasks that are required for a business continuity plan include but are not limited to the following items.
a. Business Impact Analysis to identify potential loss scenarios and perform risk assessments on those scenarios.
b. Development of business continuity policies.

I. Failover Go / No-Go policy
II. Damage assessment procedures
III. Communication plans
IV. Repair plans and procedures
V. Risk management plans
c. Determining appropriate recovery point objective (RPO) and recovery time objective (RTO) times based on business needs.

I. Solutions II will implement the in-scope backup and recovery products as close to the Agency’s specified RPO times as is possible for the product. d. Determining work recovery time (WRT) and maximum tolerable downtime (MTD). e. Failover plans for other essential servers, interfaces, hardware or software that not in the scope of this SOW.
f. Disaster mitigation plans.
g. Other contingency plans.
h. Regular testing of the backup and recovery solutions implemented by Solutions II after project completion.

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9. The Agency does not have any business or regulatory requirements that prohibit services to be performed by individuals other than they must be legally authorized to work in the United States.

10. The Agency has no requirement pertaining to the location or jurisdiction where remote services are to be performed.

This quote includes optional pricing for Solutions II’s Application Monitoring and OS Update Service.

The Solutions II Application Monitoring and OS Update Service provides enterprise level monitoring of the Flex application and quarterly OS updates for the Flex virtual server by experienced Solutions II engineers. The monitoring service features automated monitoring of the Flex database, Tomcat webapp services and the operating system for warnings, errors, performance, and resource usage.

When monitoring identifies a potential problem a Solutions II engineer reviews the alert to determine the severity. If action is required the Solutions II engineer will provide the Agency with a description of the problem and recommended next steps to fix it. This enables many issues to be addressed before they cause outages or performance problems. OS updates for the Flex server ensure the operating system the Flex application is running on recieves regular security patches and other updates. This service includes a block of Solutions II support hours that can be used for help with other system administration and remediation tasks on the infrastructure supporting the Flex server.

Solutions II services are contracted through Motorola Solutions Inc., in accordance with and subject to the Agreement Terms set forth in the Master Services Agreement Number SPLM11.24.10. Any obligations are limited to the services described in this quote and any subsequent Project Change Requests.

4.2.3 Description of Services
The Application Monitoring and Update services include monitoring of the Motorola Flex Application and operating system updates on one virtual machine and do not include any system administration or remediation services for the system being monitored and updated. Any assistance provided by Solutions II, as part of the Application Monitoring service is limited to informing the Agency of problems and issues detected by monitoring.

Solutions II staff will monitor and provide update services for the following components as detailed in below in this description of services.

1. One (1) virtual machine or physical server running the Spillman Flex application a. Operating System updates
b. Solutions II Flex Application Monitoring
I. Database Monitoring
II. Web Interface Monitoring
III. Tomcat Service Monitoring
c. Operating System performance monitoring
I. CPU
II. Memory
III. File System
Five (5) hours of pre-paid support is available for work scheduled at least 1 week in advance, and performed during the hours of 8am to 5pm, Monday – Friday. After hours and weekend work scheduled at least 1 week in advance will consume pre-paid hours at a rate of 1.25 pre-paid hours per 1 hour of actual work performed. Any unscheduled or emergency work will consume pre-paid hours at a rate of

1.5 pre-paid hours per 1 hour of actual work performed.

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Pre-paid support hours are intended for critical support services on the infrastructure supporting the Spillman Flex

1. Support may be used for critical support services on the following infrastructure supporting Spillman Flex application.
a. HPE, Dell, Cisco and Lenovo servers.
b. VMware vSphere and vSAN software.
c. OS administration on virtual machines supporting the Spillman Flex application.

2. Support will be scheduled in advance for a mutually agreed upon date and time. If urgent help is needed and cannot be scheduled in advance, Solutions II will engage on a “best effort” basis and After Hour rates may apply.

3. Remote access will be achieved via WebEx or similar mechanism under oversight of the Agency’s designated representative.

4. Unused Support will expire at the termination date of the contract.

Solutions II shall be responsible for performing all tasks necessary to provide the following services listed below as part of this service. The frequency that tasks are performed depends on the type of task and how critical the task is to maintain system availability. Tasks will generally fall under the following categories and are performed at the listed frequencies.

Monitoring: Monitoring is a non-disruptive automated task that runs continuously and is maintained as needed to ensure issues are detected and resolved as quickly as possible.

Operating System Patches and Updates to the Flex Server: Scheduled and performed quarterly unless a critical update is identified. Services will be performed according to industry best practices to address security issues, add needed functionality or to improve the ability of Solutions II to support the environment.

4.2.3.1 Patches, Updates, Upgrades and System Administration for all other hardware and software is not included with this
Infrastructure Monitoring
• Application Monitoring of the Spillman Flex application - Database service and logs
- Tomcat and Interfaces server service and logs
- Web Interface
- OS performance and resource usage

4.2.4 System Administration Services

1. Flex Server Operating System Updates
a. Quarterly scheduled upgrades and patches of the operating system running the Spillman Flex application, with the assumption the Agency’s environment is licensed for and can support the desired OS version.
b. Emergency patching of the Operating System running the Spillman Flex application to address vulnerabilities with a CVSS 3.0 severity of “Critical” and that have been identified by Motorola or Solutions II to affect the environment.

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Any out of scope or additional work associated with the customers environment will draw from pre-paid support.

4.2.5 Reporting

1. Application Monitoring Reports - Available with the Application Monitoring and Full Managed Services
a. Automated reports generated as required by the Agency I. Application Database
II. Tomcat Application Server
III. Web Interfaces

2. Flex Server OS Health Report
a. Automated reports generated as required by the Agency I. Virtual Machine CPU and memory utilization
II. File system capacity and useage

4.2.6 Agency Responsibilities
Solutions II’s performance is dependent upon Motorola and the Agency for fulfillment of their responsibilities, at no charge to Solutions II. Any delay in performance of these responsibilities may result in additional charges and/or delay of the completion of the services. Such additional charges and/or delay will be handled in accordance with the change order procedure.

Motorola will ensure the Agency is aware of and complies with the following responsibilities:

1. The Agency will provide the network infrastructure and access required for Solutions II to deliver the Monitoring Services in scope.

2. The Agency will provide a Windows Server virtual machine with adequate resources to deploy a monitoring collector. The Windows Server VM will require at least 2 vCPU, 2GB of free memory and 75GB of free storage.

3. The Agency will ensure all systems to be monitored by Solutions II are operational and stable prior to Launch.

4. The Agency will ensure that all systems to be monitored by Solutions II are covered by a valid support contract with the appropriate vendor, and such coverage will be maintained throughout the term of this SOW with Solutions II.

5. The Agency is responsible for obtaining and maintaining all necessary licensing for the environment.

6. Tasks will be performed through a combination of coordination via telephone, email, or other remote means as appropriate and as mutually agreed.

7. The Agency will provide the following technical and management resources to participate in the implementation and ongoing support of Solutions II’s Services. a. An authorized contact who will be responsible for approving business or technical changes (for example, approving access or maintenance activities). b. Authorized contacts with physical access to hardware being managed by Solutions II that can assist with simple tasks that must be performed onsite (for example, checking status lights on hardware or plugging in network connections).

8. The Agency will notify Solutions II when conducting work that may have an impact on the monitored environment.

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9. The Agency will perform environment remediation as recommended by Solutions II during the Agency environment readiness assessment and throughout the term of the contract.

10. The Agency is responsible for maintaining any infrastructure outside of the environment which affects the delivery of Monitoring Services.

11. Infrastructure components (hardware and software) must meet the vendor’s minimum requirements for any upgrade or patch to be installed. If the vendor’s minimum requirements are not met, Solutions II and the Agency may mutually agree to move forward with the change, based on additional information available at the time.

12. The Agency does not have any business or regulatory requirements that prohibit services to be performed by individuals other than they must be legally authorized to work in the United States.

13. In the event Solutions II provides training and/or support services to Client or Agency via Solution II’s or Client’s or Agency’s video conference service (“Video Support”), Client and/or Agency shall have the right to request that Solutions II record and make available to Client or Agency the Video Support if it is provided through Solutions II’s service, or may record the Video Support directly if it is provided through Client’s or Agency’s service, in each case solely for Client’s or Agency’s internal use and not for release to any third parties or the public. Client and Agency acknowledges that the Video Support may include discussions of proprietary and confidential information belonging to Solutions II or Client or Agency and that Client and Agency shall be solely responsible for, and shall indemnify Solutions II for, any damages or other costs resulting from Client’s or Agency’s statements made during the Video Support or the disclosure of any confidential or proprietary information by Client or Agency and eithers of their employees or representatives, including any damages resulting from Client’s or Agency’s or eithers of their employees’ or representatives’ social media posts.

14. The Agency has no requirement pertaining to the location or jurisdiction where remote services are to be performed.

4.3 Application Monitoring Services

1. Application Monitoring of the Spillman Flex application a. Database service and logs
b. Tomcat and Interfaces server service and logs
c. Web Interface
d. OS performance and resource usage

4.3.1 Infrastructure Administration and Management Services

1. Daily Monitoring of in-scope systems and applications for health and availability

2. Address tickets opened by the End-user and client teams

3. Diagnosis and remediate issues for all in-scope systems and software a. Hardware failures
b. Alerts or Errors
c. Performance problems
d. Connection issues
e. Open and work tickets with manufacturer support

4. Emergency patching for in-scope hardware and software to address

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vulnerabilities with a CVSS 3.0 severity of “Critical” and that have been identified by the vendor or Solutions II to affect the environment

5. Hardware firmware updates, with the assumption the client’s environment can support the desired version

6. Storage administration
a. Regular reviews of monitoring metrics and alerts
b. Reallocation and changes to storage configuration

7. Virtualization administration
a. Administration of all in-scope virtualization software.

I. Reconfiguration of virtualizatino software running on in-scope hardware to support VLAN ID and IP subnet changes on the local network.

II. Virtual machine hardware configuration changes on in-scope VM’s to support applications running in the managed environment.

III. Administration tasks to support environment upgrades, patches, and remediation. b. Scheduled upgrades and patches for in-scope systems and licensed instances of Microsoft Hyper-V software, with the assumption the Agency’s environment can support the desired software version.

8. Operating System administration
a. Reconfiguration needed for external network changes, growth, and performance b. Regular reviews of monitoring metrics and alerts
c. Scheduled upgrades and patches of operating systems running on inscope systems, with the assumption the client’s environment is licensed for and can support the desired OS version

9. Backup Administration
a. Remediation and configuration changes to in-scope hardware and software needed to ensure backups complete successfully
b. Perform scheduled data recovery tests
c. Open and work tickets with backup software vender
d. Perform up to 5 restores per month
e. Scheduled upgrades and patches to the in-scope backup application and associated hardware, with the assumption the client’s environment can support the desired software version

4.3.2 Disaster Recovery Testing

1. Annual disaster recovery testing using in-scope DR orchestration software. The Agency will have the following choices for each test.
a. Simulated failover test
I. Start and test a copy of the Flex virtual machine at the DR site to test failover functionality without down time of the production Flex virtual machine.

II. The copy would remain running for up to 6 hours so the Agency can perform application testing.

III. After the Agency completes testing Solutions II will be shut down the copy and resume the normal replication schedule.

OR
b. Full failover test
I. The Flex virtual machine is shutdown at the primary site and brought up at the DR

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site.

II. After the failover is complete Solutions II will start replicating back to the primary site.

III. The Flex virtual machine will run at the DR site for as long as the Agency needs to complete application testing or until the replication back to the production site has completed.

4.3.3 Reporting

1. Application Monitoring Reports
a. Automated reports generated as required by the Agency I. Application Database
II. Tomcat Application Server
III. Virtual Machine CPU and memory utilization
IV. Web Interfaces

2. Infrastructure Health and Availability Reports
a. Automated reports generated as required by the Agency I. Resource utilization
II. System Availability
III. File system utilization
IV. Backup job success, failure and statistics

3. Client Business Review
a. Annual review for Agency stake holders with the Agency's account manager and primary engineer
I. Analysis of growth, capacity and other trends within the environment II. Review of tickets opened by the Agency
III. Recommendations for the managed environment

4. Disaster Recovery Failover Report
a. Created after the completion of a scheduled disaster recovery test I. Analysis of replication schedules and statistics
II. Recommend changes to the replication configuration
III. Failover test results

4.3.4 Agency Responsibilities
Solutions II’s performance is dependent upon the Agency fulfilling the responsibilities listed below. Any delay in performance of these responsibilities may result in additional charges and/or delay of the completion of the services. Such additional charges and/or delay will be handled in accordance with the change order procedure.

Motorola will ensure the Agency is aware of and complies with the following responsibilities, at no charge to Solutions II.

1. The Agency will provide the network infrastructure and access required for Solutions II to deliver Services.

2. The Agency will provide establish a persistent VPN connection with Solutions II’s corporate headquarters for securely accessing, administering and monitoring the Agency’s environment. Any expenses associated with creating or maintaining the VPN connection are the responsibility of the Agency. As a backup, a secondary access method will be provided, such as individual VPN credentials.

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3. The Agency will provide a Windows Server virtual machine with adequate resources to deploy a monitoring collector. The Windows Server VM will require at least 2 vCPU, 2GB of free memory and 75GB of free storage.

4. The Agency will ensure all systems to be managed by Solutions II are operational and stable prior to Services beginning.

5. The Agency is responsible for obtaining and maintaining all licensing, hardware maintenance agreements and software support contracts on all in-scope systems being managed for the term of the contract.

6. The Agency will ensure all systems to be managed by Solutions II are sized properly to support the provided Services.

7. The Agency will provide the following technical and management resources to participate in the implementation and ongoing support of Solutions II’s Services. a. An authorized contact who will be responsible for approving business or technical changes (for example, approving access or maintenance activities). b. Authorized contacts with physical access to hardware being managed by Solutions II that can assist with simple tasks that must be performed onsite (for example, checking status lights on hardware or plugging in network connections).

8. The Agency will provide maintenance windows as required by Solutions II to perform services that require or may result in down time.

9. The Agency will notify Solutions II when conducting work that may have an impact on the managed environment.

10. The Agency will perform environment remediation as recommended by Solutions II during the Agency environment readiness assessment and throughout the term of the contract.

11. If Solutions II is onsite at the Agency, the Agency will provide Solutions II with the equipment, workspace and physical facilities (i.e. data center) and other resources as required.

12. The Agency is responsible for maintaining any infrastructure outside of Solutions II managed environment which affects the delivery of Services provided by Solutions II.

13. Business continuity planning – The backup and disaster recovery testing included with this Managed Service is just one part of an overall business continuity plan. The testing performed by Solutions II verifies all protected data can be recovered within the solutions recovery point objective (RPO) and recovery time objective (RTO) capabilities at the time of the test. Testing does not determine what the RPO or RTO should be, the policies for when the recovery plan should be used or guarantee data will be recoverable during an actual disaster. Additionally, the testing performed by Solutions II does not include any tasks that need to be performed outside of the environment managed by Solutions II. The Agency is responsible for creating and performing all business continuity tasks that are not in scope to the services set forth in this SOW. Some of the key tasks that are required for a business continuity plan include, but are not limited to the following items.
a. Business Impact Analysis to identify potential loss scenarios and perform risk assessments on those scenarios.
b. Development of business continuity policies.

I. Failover Go / No-Go policy
II. Damage assessment procedures
III. Communication plans
IV. Repair plans and procedures

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V. Risk management plans
c. Determining appropriate RPO and RTO times based on business needs and solution capabilities.
d. Determining work recovery time (WRT) and maximum tolerable downtime (MTD). e. Creating failover plans for other essential servers, interfaces, hardware or software not managed by Solutions II and implementing those plans during testing. f. Disaster mitigation plans.
g. Other contingency plans.

14. Disaster Recovery Application testing – The success of Solutions II’s recovery and failover testing is dependent upon Agency testing of the Flex application while it is running outside of its primary environment. The Agency is responsible to develop testing procedures and perform those tests during scheduled disaster recovery testing to ensure the Flex application is accessible by all users and has all needed functionality. At a minimum the following should be tested during each scheduled test.
a. Flex client connectivity – The Agency is responsible for ensuring the Motorola Flex client can connect to the Flex application while it is running outside of its primary environment. This should be done from every location or network that currently connects to the production server.
b. Interface testing – An interface is defined as any automated network communication between the Motorola Flex application and another application. Flex can connect to many external interfaces. Some common interfaces include E911, Statelink, Livescan, ProQA, Jail Commissary and CAD paging. The Agency is responsible for identifying the interfaces the application uses, developing a test plan for each interface and conducting that testing during scheduled disaster recovery test performed by Solutions II.

15. The Agency does not have any business or regulatory requirements that prohibit services to be performed by individuals other than they must be legally authorized to work in the United States.

16. In the event Solutions II provides training and/or support services to Client or Agency via Solution II’s or Client’s or
Agency’s video conference service (“Video Support”), Client and/or Agency shall have the right to request that Solutions II record and make available to Client or Agency the Video Support if it is provided through Solutions II’s service, or may record the Video Support directly if it is provided through Client’s or Agency’s service, in each case solely for Client’s or Agency’s internal use and not for release to any third parties or the public. Client and Agency acknowledges that the Video Support may include discussions of proprietary and confidential information belonging to Solutions II or Client or Agency and that Client and Agency shall be solely responsible for, and shall indemnify Solutions II for, any damages or other costs resulting from Client’s or Agency’s statements made during the Video Support or the disclosure of any confidential or proprietary information by Client or Agency and eithers of their employees or representatives, including any damages resulting from Client’s or Agency’s or eithers of their employees’ or representatives’ social media posts.

The Agency has no requirement pertaining to the location or jurisdiction where remote services are to be performed

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Section 5
Pricing Summary

5.1 Proposal Summary • Flex Maintenance
• Flex Cloud Database Backup
• Server Refresh
• Server Migration
• GIS Server Migration
• Server Application Monitoring
• CommandCentral Aware Plus

5.2 Pricing Summary Table
Subscription Description Price
Year 1 – July 1, 2025 – June 30, 2026
(Server Refresh, Server Migration, GIS Server Migration, Flex Maintenance, Server Application Monitoring, Flex Cloud Database Backup, CommandCentral Aware Plus)
$512,666.35
Year 2 – July 1, 2026 – June 30, 2027
(Flex Maintenance, Server Application Monitoring, Flex Cloud Database Backup, CommandCentral Aware Plus)
$188,248.35
Year 3 – July 1, 2027 – June 30, 2028
(Flex Maintenance, Server Application Monitoring, Flex Cloud Database Backup, CommandCentral Aware Plus)
$188,248.35
Year 4 – July 1, 2028 – June 30, 2029
(Flex Maintenance, Server Application Monitoring, Flex Cloud Database Backup, CommandCentral Aware Plus)
$188,248.35
Year 5 – July 1, 2029 – June 30, 2030
(Flex Maintenance, Server Application Monitoring, Flex Cloud Database Backup, CommandCentral Aware Plus)
$188,248.35
Total 5-Year Maintenance and Subscription Fees Due (tax exclusive): $1,265,659.75

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5.3 Pricing Detail
Description Quantity Term
Flex
FLEX CLOUD DATEBASE BACKUP 1 5 YEAR
Core Integration
HUB MAINENANCE - STANDARD 1 5 YEAR
IMAGING MAINTENANCE - STANDARD 1 5 YEAR
DATA REPLICATION MAINTENANCE - STANDARD 1 5 YEAR
Computer-Aided Dispatch (CAD)
CAD MAINTENANCE - STANDARD 1 5 YEAR
E9-1-1 INTERFACE MAINTENANCE - STANDARD 1 5 YEAR
CAD MAPPING MAINTENANCE - STANDARD 1 5 YEAR
Records Management System (RMS)
LAW RECORDS MAINTENANCE - STANDARD 1 5 YEAR
IBR MAINTENANCE - STANDARD 1 5 YEAR
EVIDENCE MANAGEMENT MAINTENANCE - STANDARD 1 5 YEAR
EVIDENCE BARCODE & AUDITING – STANDARD 1 5 YEAR
TRAFFIC INFORMATION MAINTENANCE - STANDARD 1 5 YEAR
Mobile Data Computing
MOBILE RECORDS MAINTENANCE - STANDARD 1 5 YEAR
MOBILE VOICELESS CAD MAINTENANCE - STANDARD 1 5 YEAR
MOBILE AVL AND MAPPING MAINTENANCE - STANDARD 1 5 YEAR
DRIVER LICENSE SCANNING MAINTENANCE - STANDARD 1 5 YEAR

MOBILE FIELD REPORT WITH FIELD INTERVIEW MAINTENANCE -
STANDARD 1 5 YEAR
MOBILE ARREST FORM MAINTENANCE - STANDARD 1 5 YEAR
MOBILE STATE & NATIONAL QUERIES MAINTENANCE - STANDARD 1 5 YEAR FLEX TOUCH MAINTENANCE - STANDARD 1 5 YEAR
Jail Management
LIVE SCAN FINGERPRINTING INTERFACE MAINTENANCE - STANDARD 1 5 YEAR Resource Management
PERSONNEL MANAGEMENT MAINTENANCE – STANDARD 1 5 YEAR
EQUIPMENT MAINTENANCE – STANDARD 1 5 YEAR
FLEET MAINTENANCE - STANDARD 1 5 YEAR
INVENTORY MANAGEMENT MAINTENANCE - STANDARD 1 5 YEAR

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Description Quantity Term
Additional Interfaces
STATELINK MAINTENANCE - STANDARD 1 5 YEAR
DATA WAREHOUSE INTERFACE MAINTENANCE – STANDARD 1 5 YEAR XML ACCIDENT INTERFACE MAINTENANCE – STANDARD 1 5 YEAR
CommandCentral
COMMANDCENTRAL AWARE PLUS 1 5 YEAR

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5.3.1 Customer Contact
INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address:

Name: PD Fiscal Unit
Address
:
730 Public Safety Way, Corona, CA 92878
Phone: 951-736-2395
Email: [email protected]
The address which is the ultimate destination where the Equipment will be delivered to Customer is:

Name: PD Fiscal Unit
Address
:
730 Public Safety Way, Corona, CA 92878
The Equipment will be shipped to the Customer at the following address (insert if this information is known):

Name: PD Fiscal Unit
Address
:
730 Public Safety Way, Corona, CA 92878
Phone: 951-736-2395

5.3.2 Payment Terms
Contract Price. The Contract Price in U.S. dollars is $1,265,659.75 Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments, when due, in the form of a check, cashier’s check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones.

Motorola Solutions will use the following major milestones of the project for year 1 Maintenance and Subscription fee:

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1. 100% of the Contract Price due upon Contract Execution (due upon effective date).

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The Maintenance and Subscription fees for years 2-5 will be invoiced annually in advance of each year of the plan.

Customer affirms that a purchase order or notice to proceed is not required for contract performance or for subsequent years of service, if any, and that sufficient funds have been appropriated in accordance with applicable law. The Customer will pay all invoices as received from Motorola and any changes in scope will be subject to the change order process as described in this Agreement. At the time of execution of this Agreement, the Customer will provide all necessary reference information to include on invoices for payment in accordance with this Agreement.

Motorola shall make partial shipments of equipment and will request payment upon shipment of such equipment. In addition, Motorola shall invoice for installations completed on a site-by-site basis or when professional services are completed, when applicable. The value of the equipment shipped/services performed will be determined by the value shipped/services performed as a percentage of the total milestone value. Unless otherwise specified, contract discounts are based upon all items proposed and overall system package. Overdue invoices will bear simple interest at the maximum allowable rate by state law.

For Maintenance and Support Plan and Subscription Based Services: Motorola will invoice Customer annually in advance of each year of the plan.

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Section 6
Contractual Documentation
Motorola Solutions Customer Agreement
This Motorola Solutions Customer Agreement (the “MCA”) is entered into between Motorola Solutions, Inc., and affiliated companies, with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 (“Motorola”) and the entity purchasing Products (as defined below) from Motorola (“Customer”). Motorola and Customer will each be referred to herein as a “Party” and collectively as the “Parties”. This Agreement (as defined below) is effective as of the earlier of (a) the first purchase of a Product from Motorola, and (b) the date of the last signature on the Agreement (the “Effective Date”).

1. Agreement.

1.1. Scope; Agreement Documents. This MCA governs Customer’s purchase of Products (as defined below) from Motorola. Additional terms and conditions applicable to specific Products are set forth in one or more agreed upon addenda incorporated within this MCA (each an “Addendum”, and collectively the “Addenda”). This MCA, the applicable Addenda, and Proposal collectively form the Parties’ “Agreement”.

1.2. Order of Precedence. In interpreting this Agreement and resolving any ambiguities each Addendum will control with respect to conflicting terms in the Agreement, but only as applicable to the Products described in such Addendum.

The Proposal will control with respect to conflicting terms in the MCA or any Addenda, but only as applicable to the Products and Services described in the Proposal.

2. Definitions.
“Authorized Users” means Customer’s employees and contractors engaged for the purpose of supporting or using the Products and Services on behalf of Customer, and that are not competitors of Motorola, and the entities (if any) specified in a Proposal or otherwise approved by Motorola in writing (email from an authorized Motorola signatory accepted), which may include affiliates or other Customer agencies.
“Change Order” means a written amendment to this Agreement after the Effective Date. “Communications System” is a solution that includes at least one radio Product, whether devices, software, or infrastructure, and requires Integration Services to deploy such radio Product at a Customer Site or onto any CustomerProvided Equipment or Equipment provided to Customer. “Contract Price” or “Fees” means the charges applicable to the Products, excluding applicable sales or similar taxes and freight charges.
“Confidential Information” means any and all non-public information provided by one Party to the other that is disclosed under this Agreement in oral, written, graphic, machine recognizable, or sample form, being clearly designated, labeled or marked as confidential or its equivalent. With respect to Motorola, Confidential Information will also include Products, and Documentation, as well as any other information relating to the Products. “Customer Data” has the meaning given to it in the DPA. “Customer-Provided Equipment” means components, including equipment and software, not provided by Motorola which may be used with the Products.

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“Data Processing Addendum” or “DPA” means the Motorola Data Processing Addendum applicable to processing of data, including Customer Data, as updated, supplemented, or superseded from time to time. The DPA is incorporated into and made a part of this Agreement for all purposes pertaining to the contents of the DPA. Where terms or provisions in the Agreement conflict with terms or provisions of the DPA, the terms or provisions of the DPA will control with respect to the contents of the DPA.
“Delivery” means the applicable delivery for a Product as described in Section 5.7 of this Agreement. “Documentation” means the documentation for the Products, or data, that is delivered or made available with the Products that specifies technical and performance features, capabilities, users, or operation, including training manuals, and other deliverables, such as reports, specifications, designs, plans, drawings, analytics, or other information. “Equipment” means hardware provided by Motorola.
“Equipment Lease-Purchase Agreement” means the agreement by which Customer finances all or a portion of the Contract Price.
“Feedback” means comments or information, in oral or written form, given to Motorola by Customer or Authorized Users, including end users, in connection with or relating to the Products. “Integration Services” means the design, deployment, implementation, and integration Services provided by Motorola in order to design, install, set up, configure, and/or integrate the applicable Products as agreed upon by the Parties. “Licensed Software” means software which is made available to Customer by Motorola (for example software preinstalled on Equipment, accessible via a website provided by Motorola, or software installed on or made available for Customer-Provided Equipment) and is licensed to Customer by Motorola. “Lifecycle Management Services” or “LMS” means upgrade services as set out in the applicable Proposal. “Maintenance and Support Services” means the break/fix maintenance, technical support, or other Services described in the applicable Proposal.
“Motorola Data” means data owned by Motorola and made available to Customer in connection with the Products; “Motorola Materials” means proprietary equipment, hardware, content, software, tools, data, and other materials, including designs, utilities, models, methodologies, systems, and specifications, which Motorola has developed or licensed from third parties (including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de-compilations, disassemblies, or derivative works of the foregoing, whether made by Motorola or another party). Products, Motorola Data, Third-Party Data (as defined in the DPA), and Documentation, are considered Motorola Materials.
“Non-Motorola Materials” means collectively, Customer or third-party equipment, software, services, hardware, content, and data that is not provided by Motorola.
“Proposal” means solution descriptions, pricing, equipment lists, statements of work (“SOW”), schedules, technical specifications, quotes, order forms, and other documents setting forth the Products to be purchased by Customer and provided by Motorola. The Proposal may also include an Acceptance Test Plan (“ATP”); a “Payment” Form (Communications System purchase only); or a “System Acceptance Certificate” (Communications System only), depending on the Products purchased by Customer.
“Products” or “Product” is how the Equipment, Licensed Software and Services being purchased by the Customer is collectively referred to in this Agreement (collectively as “Products”, or individually as a “Product”).

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“Professional Services” are services provided by Motorola to Customer under this Agreement, including Integration Services, the nature and scope of which are more fully described in the Proposal. “Prohibited Jurisdiction” means any jurisdiction in which the provision of such Products is prohibited under applicable laws or regulations.
“Services” means services, including access to services, as described in the Proposal, and includes Integration Services, Subscription Services, Professional Services, Maintenance & Support Services, and Lifecycle Management Services provided by Motorola.
“Service Completion Date” means the date of Motorola’s completion of the Services described in a Proposal. “Service Use Data” has the meaning given to it in the DPA. “Site” or “Sites” means the location where the Integration Services, Lifecycle Management Services, or Maintenance and Support Services will take place.
“Software-as-a-Service” or “SaaS” means a solution that includes at least one Subscription Service and associated Licensed Software, which may include, as an example, client software or a web page. “Software System” means a solution that includes at least one Licensed Software Product and requires Integration Services to deploy such Licensed Software Product at a Customer Site or onto any Customer-Provided Equipment or Equipment provided by or made available to Customer by Motorola. “Subscription” means a recurring payment for Products, as set out in the Proposal. “Subscription Services” or “Recurring Services” means Services, including access to Services, paid for on a subscription basis. Subscription Services includes services available through SaaS Products. “Term” means the term of this MCA which will commence on the Effective Date and continue until six (6) months after the later of (a) the termination, expiration, or discontinuance of Services under the last Proposal in effect, or (b) the expiration of all applicable warranty periods, unless the MCA is earlier terminated as set forth herein.

3. Products and Services.

3.1. Products. Motorola will sell (a) Equipment, (b) licenses to Licensed Software, and (c) Services to Customer, to the extent each is set forth in this Agreement. At any time during the Term, Motorola may substitute any Products at no cost to Customer, if the substitute is substantially similar to the Products set forth in this Agreement. All Licensed Software is provided pursuant to the terms of the Software License Agreement.

3.2. Services.

3.2.1. Motorola will provide Services, to the extent set forth in this Agreement.

3.2.2. Integration Services; Maintenance and Support Services. Motorola will provide (a) Integration Services at the applicable Sites, agreed upon by the Parties, or (b) Maintenance and Support Services or Lifecycle Management Services, each as further described in the applicable SOW. Terms applicable to Maintenance, Support and Lifecycle Management can be found in the Maintenance, Support and Lifecycle Management Addendum.

3.2.3. Service Proposals. The Fees for Services will be set forth in Motorola’s Proposal. A Customer point of contact may be set forth in the applicable SOW for the Services.

3.2.4. Service Completion. Services described in a Proposal will be deemed complete upon the Service Completion Date, or as Services expire, or are renewed or terminated.

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3.2.5. Professional Services

3.2.5.1. Additional Service Terms. If Customer is purchasing Professional Services to evaluate or assess networks, systems or operations; network security assessment or network monitoring; software application development Services; or transport connectivity services, Additional Services Terms apply.

3.3. Additional Product Terms. If the Products include one of the following Products or Product types, additional terms apply as found in the below links:

AI Terms
Comparison Manager
Data licensed from Motorola
Drone related Products
Mobile Video Products, such as LPR cameras, bodycams, or vehicle cameras, and related software

3.4. Customer Obligations. Customer represents that information Customer provides to Motorola in connection with receipt of Products are accurate and complete in all material respects. If any assumptions in the Proposals or information provided by Customer prove to be incorrect, or if Customer fails to perform any of its obligations under this Agreement, Motorola’s ability to perform its obligations may be impacted and changes to the Agreement, including the scope, Fees, and performance schedule may be required.

3.5. Documentation. Products may be delivered with Documentation. Documentation is and will be owned by Motorola, unless otherwise expressly stated in a Proposal that certain Documentation will be owned by Customer. Motorola hereby grants Customer a limited, royalty-free, worldwide, non-exclusive license to use the Documentation solely for its internal business purposes in connection with the Products.

3.6. Motorola Tools and Equipment. As part of delivering the Products, Motorola may provide certain tools, equipment, models, and other materials of its own. Such tools and equipment will remain the sole property of Motorola unless they are to be purchased by Customer as Products and are explicitly listed on the Proposal. The tools and equipment may be held by Customer for Motorola’s use without charge and may be removed from Customer’s premises by Motorola at any time without restriction. Customer will safeguard all tools and equipment while in its custody or control, and be liable for any loss or damage. Upon the expiration or earlier termination of this Agreement, Customer, at its expense, will return to Motorola all such tools and equipment in its possession or control.

3.7. Authorized Users. Customer will ensure its employees and Authorized Users comply with the terms of this Agreement and will be liable for all acts and omissions of its employees and Authorized Users. Customer is responsible for the secure management of Authorized Users’ names, passwords and login credentials for access to Products.

3.8. Export Control. Customer, its employees, and any other Authorized Users will not access or use the Products in any Prohibited Jurisdiction, and Customer will not provide access to the Products to any government, entity, or individual located in a Prohibited Jurisdiction. Customer represents and warrants that (a) it and its Authorized Users are not named on any U.S. government list of persons prohibited from receiving U.S. exports, or transacting with any U.S. person; (b) it and its Authorized Users are not a national of, or a company registered in, any Prohibited Jurisdiction; (c) Customer will not permit its Authorized Users to access or use the Products or Services in violation of any U.S. or other applicable export embargoes, prohibitions or restrictions; and (d) Customer and its Authorized Users will comply with all applicable laws regarding the transmission of technical data exported from the U.S. and the country in which Customer, its employees, and the Authorized Users are located.

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3.9. Change Orders. Unless a different change control process is agreed upon in writing by the Parties, a Party may request changes to an Addendum or a Proposal by submitting a Change Order to the other Party. If a requested change causes an increase or decrease in the Products, the Parties by means of the Change Order will make appropriate adjustments to the Fees, project schedule, or other matters. Change Orders are effective and binding on the Parties only upon execution of the Change Order by an authorized representative of both Parties.

4. Term and Termination.

4.1. Term. The applicable Addendum or Proposal will set forth the Term for the Products governed thereby.

4.1.1. Subscription Terms. Unless otherwise specified in the Proposal, if the Products are purchased as a Subscription, the Subscription commences upon Delivery of, or Customer having access to, the first applicable Product ordered under this Agreement and will continue for a twelve (12) month period or such other period identified in a Proposal (the “Initial Subscription Period”) and, unless otherwise stated in the Proposal, will automatically renew for additional twelve (12) month periods (each, a “Renewal Subscription Year”), unless either Party notifies the other of its intent not to renew at least thirty (30) days before the conclusion of the then-current Subscription Term. (The Initial Subscription Period and each Renewal Subscription Year will each be referred to herein as a “Subscription Term”.) Motorola may increase Fees prior to any Renewal Subscription Year by notifying Customer of the proposed increase no later than thirty (30) days prior to commencement of the Renewal Subscription Year.

4.2. Termination. Either Party may terminate the Agreement or the applicable Addendum or Proposal if the other Party breaches a material obligation under the Agreement and does not cure such breach within thirty (30) days after receipt of notice of the breach or fails to produce a cure plan within such period of time. Each Addendum and Proposal may be separately terminable as set forth therein.

4.3. Termination for Non-Appropriation. In the event any identified funding is not appropriated or becomes unavailable, the Customer reserves the right to terminate this Agreement for non-appropriation upon thirty (30) days’ advance written notice to Motorola. In the event of such termination, Motorola shall be entitled to compensation for all conforming Products delivered or performed prior to the date of termination.

4.4. Suspension of Services. Motorola may promptly terminate or suspend any Products under a Proposal if Motorola determines: (a) the related Product license has expired or has terminated for any reason; (b) the applicable Product is being used on a hardware platform, operating system, or version not approved by Motorola; (c) Customer fails to make any payments when due; or (d) Customer fails to comply with any of its other obligations or otherwise delays Motorola’s ability to perform.

4.5. Wind Down of Subscription. In addition to the termination rights in this Agreement, Motorola may terminate any Subscription Term, in whole or in part, in the event Motorola plans to cease offering the applicable Licensed Software or Subscription Services to customers.

4.6. Effect of Termination or Expiration. Upon termination for any reason or expiration of this Agreement, an Addendum, or a Proposal, Customer and the Authorized Users will return or destroy (at Motorola’s option) all Motorola Materials and Motorola’s Confidential Information in their possession or control and, as applicable, provide proof of such destruction, except that Equipment purchased by Customer should not be returned. If Customer has any outstanding payment obligations under this Agreement, Motorola may accelerate and declare all such obligations of Customer immediately due and payable by Customer. Notwithstanding the reason for termination or expiration, Customer agrees to pay Motorola for Products already delivered or performed. Customer has a duty to mitigate any damages under this Agreement, including in the event of default by Motorola and Customer’s termination of this Agreement.

4.7. Equipment. In the event that Customer purchases any Product at a price below the published list price for such Product in connection with Customer entering into a fixed- or minimum required-term agreement for Products, and Customer or Motorola terminates the Agreement prior to the expiration of such fixed- or minimum required-term, then Motorola will have the right to invoice Customer for, and Customer will pay, the amount of the discount to the published list price for the Product or such other amount set forth in writing. This Section will not limit any other remedies Motorola may have with respect to an early termination.

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5. Payment, Invoicing, Delivery and Risk of Loss

5.1. The Contract Price of $1,265,659.75, excluding taxes, is fully committed and identified, including all subsequent years of any contracted Services. The Customer will pay all invoices as received from Motorola subject to the terms of this Agreement and any changes in scope will be subject to the change order process as described in this Agreement.

Motorola acknowledges the Customer may require the issuance(s) of a purchase order or notice to proceed as part of the Customer’s procurement process. However, Customer agrees that the issuance or non-issuance of a purchase order or notice to proceed does not preclude the Customer from its contractual obligations as defined in this Agreement.

5.2. Fees. Fees and charges applicable to the Products will be as set forth in the applicable Proposal. Changes in the scope of Products described in a Proposal that require an adjustment to the Fees will be set forth in the applicable pricing schedule. The Fees for any Products exclude expenses associated with unusual and costly Site access requirements (e.g., if Site access requires a helicopter or other equipment), tariffs, fluctuations in the costs of energy, raw materials, and fuel. Motorola reserves the right to equitably adjust the Fees for these expenses upon written notice to Customer. Customer will reimburse Motorola for expenses reasonably incurred by Motorola in connection with the Products. The annual Subscription Fee for Products may include certain one-time Fees, such as start-up fees, license fees, or other fees set forth in a Proposal. Motorola may suspend Licensed Software and any Subscription Services if Customer fails to make any payments within thirty (30) days of invoice due date when due.

5.3. Taxes. The Fees do not include any excise, sales, lease, use, property, or other taxes, assessments, duties, or regulatory charges or contribution requirements (collectively, “Taxes”), all of which will be paid by Customer, except as exempt by law, unless otherwise specified in a Proposal. If Motorola is required to pay any Taxes, Customer will reimburse Motorola for such Taxes (including any interest and penalties) within thirty (30) days after Customer’s receipt of an invoice therefore. Customer will be solely responsible for reporting the Products for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income and net worth.

5.4. Invoicing. Motorola will invoice Customer as described in this Agreement and Customer will pay all invoices within thirty (30) days of the invoice date or as otherwise specified in writing. In the event Customer finances the purchase of the Motorola Products contemplated herein via Motorola Solutions Credit Corporation (“MSCC”), invoices for such purchase will be paid via the disbursement of the financing proceeds pursuant to the Equipment Lease - Purchase Agreement executed between the parties and the payment schedule enclosed therein shall control payment of the related invoices. Late payments will be subject to interest charges at the maximum rate permitted by law, commencing upon the due date. Motorola may invoice electronically via email, and Customer agrees to receive invoices via email at the email address set forth in Section 5.8. Customer acknowledges and agrees that a purchase order or other notice to proceed is not required for payment for Products.

5.5. Payment. Customer will pay invoices for the Products provided under this Agreement in accordance with the invoice payment terms set forth in Section 5.4. Generally, invoices are issued after shipment of Equipment or upon Motorola’s Delivery of Licensed Software, Customer access to SaaS, or upon System Completion Date of a Software System, as applicable, but if a specific invoicing or payment schedule is set forth in the Agreement, such schedule will determine the invoicing cadence.

Motorola will have the right to suspend future Deliveries of Products if Customer fails to make any payments when due.

5.6. Due to significant market and tariff volatility, as well as fluctuations in the cost of energy and raw materials including, but not limited to, steel, copper, finished wood, and concrete, Motorola Solutions reserves the right to equitably adjust the contract price, completion schedule, and/or contract requirements. Additionally, Motorola Solutions reserves the right to apply a fuel surcharge to quoted freight rates based on the prevailing diesel cost at the time of shipment.

5.7. As it applies to the Subscription Based Services, if: (a) Purchasing Entity chooses early termination at any time within the term of the Agreement or (b) Motorola terminates the Agreement for cause, then the Customer shall pay to