Hemet City Council
March 14, 2023

13.B

NovacoastResgonse
NovacoastResponse
DecommissioningServices
Thisisincludedaspartofourimplementationservices.

4.10.1-Physicalremovalofexistinghardwarewillbeperformedbytheselectedvendoruponcompletionandsign—offoftheprojectbytheCity.Citywillfollowdatadestructionpolicyandberesponsiblefortheremovalandphysicaldestructionofallsystemharddrives.Decommissionedequipmentwillbedocumentedandstoredat:127SJuanitaSt,Hemet,CA,92543.

AdditionalCapabilitiesIFeatureDescriptions
Microsegmentation,alongwithadditionalsecurityservicesareprovidedbyVMwareNSX(Add-On)

4.11.1-Pleasedescribeanyfeaturesorcapabilitiesnotdelineatedabovethatwouldbeusefulforunderstandingandevaluationofthetotalproposedsolution.Noteanyitemsthathaveextracostsassociatedwiththem.

RFPSection4.12SolutionRequirementsPertheRFPrequirements,NovacoasthascheckedthefollowingReadandCompyboxes:4.12.1— 4.12.23SolutionRequrementsReadandComply NovacoastProposal— HyperconvergedInfrastructureSolutionandServices|26

13.B

COSTFORSCOPEOFWORKSECTIONIV
CityofHemet-RequestforProposalsHCISolutionandServicesSECTIONVIICOSTSHEET

7.1INTRODUCTIONInadditiontocompletingtheproposal,theproposershallcompletethissummarycostsheettoincludeallcosts,includingtravelandperdiem,inaccordancewiththescopeofworkdefinedinSectionIV .Proposershouldsubmitdetailedcostsheetsoninstallation,freight,travel,andotherreimbursablecosts,asbackuptothissummarypage;however,totalcostsmustbereflectedonthissummarypage.7.2Novacoast’sprimaryproposedsolutionistheDellVxRailsolutionpopulatedwith(2)SSDdrivesforhotstorage,alongmultiplespindledrivesforlongstorage.Astheprimarystoragecacheisflashstorage,thisoptiongivesthebestpricetoperformancemetrics.

PerNodeCon?guration10Appliance$49,731.35 $497,313.50CPU $- $-Memory $- $-Storage $- $-Networking$- $-Licensing$146,651.311 $146,651.31Training/Certs$' $-Installation$90,740.28 $90,740.28Other $- $-Other $— $-Shipping $Free(Ground) $-Tax $38,541.80 $38,541.80TotalHardware/Software $773,246.89CostNote:Detailcostssheetsshallbeattached 32|Page

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nualSuppoit{Description‘IUni!Price
CityofHemet-RequestforProposalsHCISolutionandServices
Year1 $Year2 $Year3 $Year4 $$Year5 AllIncludedinHWCostNote:Allassociatedcharges,includingshippingandtaxesmustbeincludedinthegrandtotalofthesubmittedproposal.Addendum(a)No(s)9 has/havebeenreceivedandis/areincludedinthisquotation.Theundersignedherebyproposesandagreestofurnishanyandallmaterials,equipment,tools,labor,andservicesforproposedhyperconvergedsolution,Theundersignedbiddercertifiesthatthisproposalismadeingoodfaith,withoutcollusionorconnectionwithanyotherpersonorpersonsbiddingonthework.Thisproposalsubmittedby:JaniceNeW'0“ CompanyName RepresentativeNovacoast,lnc. JaniceNewlon
Address ChapalaSantaBarbara,CA93101Phone&FaxNumbersPhone:805-570-2450Fax:805-564-1809Email [email protected] 33|Page

13.B

COSTFORSCOPEOFWORKSECTIONIV
Description
’
UnitPrice ‘Quantity‘Ext,Price
PerNodé"(7§er,Tqura‘11en
CityofHemet-RequestforProposalsHCISolutionandServicesSECTIONVIICOSTSHEET

7.1INTRODUCTIONInadditiontocompletingtheproposal,theproposershallcompletethissummarycostsheettoincludeallcosts,includingtravelandperdiem,inaccordancewiththescopeofworkdefinedinSectionIV .Proposershouldsubmitdetailedcostsheetsoninstallation,freight,travel,andotherreimbursablecosts,asbackuptothissummarypage;however,totalcostsmustbereflectedonthissummarypage.EAsecondaryoptionisthesameDellVxRai|solution,however,inadditiontothe(2)SSDdrivesforhotstorage,theadditionalmultipledrivesforlongstoragearealsoSSDdrivesvsspindledrives.Whilethisdoesincreasethecostofthesolution,italsoincreasestheperformance. 10Appliance$62,575.11 $625,751.10CPU $— $-Memory $- $-Storage $- $-Networking$- $-Licensing$146,651.311 $146,651.31Training/Certs$' $-Installation$90,740.281 $90,740.28Other $- $-Other $- $-Shipping $Free(Ground)1 $-Tax $48,495.711 $48,495.71$911,638.40 Note:Detailcostssheetsshallbeattached.
32|Page

13.B

AnnualSupport
ItemDescription3UnitPrice
‘
[WWW
CityofHemet-RequestforProposalsHCISolutionandServices
Year1 $Year2 $Year3 $ -
Year4 $$Year5 AllIncludedinHWCostNote:Allassociatedcharges,includingshippingandtaxesmustbeincludedinthegrandtotalofthesubmittedproposal.Addendum(a)No(s).9 has/havebeenreceivedandis/areincludedinthisquotation.Theundersignedherebyproposesandagreestofurnishanyandallmaterials,equipment,tools,labor,andservicesforproposedhyperconvergedsolution,Theundersignedbiddercertifiesthatthisproposalismadeingoodfaith,withoutcollusionorconnectionwithanyotherpersonorpersonsbiddingonthework.Thisproposalsubmittedby:JaniceNeW'°” CompanyName RepresentativeNovacoast,Inc. JaniceNewlon
Address ChapalaSantaBarbara,CA93101Phone&FaxNumbersPhone:805-570-2450Fax:805-564-1809Email [email protected] 33|Page

13.B

hmLstofttacents
Followingareattachment(s)tothisproposalprovidedintheorderlistedbelow AttachmentFileName ProposalReference1 RFPSectionIIIProposerQualifications3 RFPSectionVIICostSheet,Detailcostssheetshallbeattached4 RFPSectionVIICostSheet,Detailcostssheetshallbeattached NovacoastProposal— HyperconvergedInfrastructureSolutionandServices|3 DellTechnologiesLOA-Novacoast|nc.pdfNovacoastQuote-CityOfHemet-DellHCI-VXRAILS670.pdfNovacoastQuote-CityOfHemet-DellHCI-VXRAILE660FN.pdf

13.B

D@LLTPARTNERPROGRAM
April29,2022Novacoast,Inc1505CHAPALASTSANTABARBARACA93101-3016USSANTABARBARA,California93101USREDellTechnologiesPartnerProgram-AuthorizedResellerReseller:Novacoast,Inc Pleasefeelfreetocontactyoursalesrepresentativeifyouhaveanyquestionsregardingthisletter.Welookfonrvardtodoingbusinesswithyou.Warmregards,/a;:2:%’..eGreggAmbulosSeniorVicePresidentNorthAmericaChannelSales 1ThisletterisnotanauthorizationtoresellDellorDellEMCproductstoCommercialorFederalend-usersortoend-usersprohibitedbytheDellTechnologiesPartnerProgramAgreement,theDellTechnologiesResellerTermsofSale,Partner'sexistingEMCChannelPartnerResellerAgreementoranyresellertermsapplicabletoproductsfromaDellTechnologiesStrategicallyAlignedBusiness.Federalend-usermeanstheUnitedStatesGovernmentorotherentitiesasauthorizedinGSAOrderADM4800.2asamendedorutilizingDellITassetsinsupportofUSGcontractsand/orforinternaluseasanormalcourseofbusiness.

InternalUseConfidential
Thisletterconfirmsthatasofthedatewrittenabove,ReselleridentifiedaboveiscurrentlyanauthorizedresellerparticipatingintheDellTechnologiesPartnerProgram.ThisrelationshipauthorizestheResellertoresellDellandDellEMCproductsandservices‘inaccordancewiththeResellerTermsofSaleat ortheEMCChannelPartnerResellerAgreementasapplicable,andtheDellTechnologiesPartnerProgramAgreement.www.de||.com/resellerterms

13.B

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QuoteinfonnstlonDate:QuoteID:Subject:

ClientinformationCustomerAddressCity,StateZIPContactEmailPhone LineQTY
Comments
5/23/22052322101943DellHCI-VXRAILS670
CityOfHemet445Hemet,CA91764ScottUnderwoodsunderwood@cltyolhemetorg951-765-3765 Description

MIGRATIONANDSTRETCHEDCLUSTERDEPLOYMENT
VXRAILS670
VXRAILS670
DATAPROTECTIONSUITEFORVMW AREADDlTiONALDAES
POWERPROTECTDD6400
NovacoastInstallationServices
NovacoastRepivichaelCaesidyMCassldy@novacoastcorn949-315-6163 [email protected]~949-9933X4999
MNT
N/A5YearDellWarranty5YearDellWarranty5YearDellWarranty
5YearDellWarranty
5YearDellWarranty
N/A
EstimateddeliveryifpurchasedtodayorLead1'rn1e:May.16,2022,May26,20228:Jul14,2022Fordetailedlineitems.pleaseseenextpage(s).

TermsProgramsandpricingcanmangeatanytimePleasecontactsoftwaremanufacturerforlicensetsmrs.

Price
29,940.28
49,731.35
49,731.35
50,36053
9,597.23
86,693.5460,800.00Total:SalesTax(lines2and3only):TotalwTax:

ExtendedPrice
29,940.28
248.656.75248,656.75
50,360.53
9,597.23
86,693.55
$ 60,800.00734,705.09
$ 38,54180$ 773,24689
P05acceptedwithapproval,temrsofNet30orlessrequiredCreditcardacceptedonapprovalonly(with3%surcharge)NorefundsNoretumsShippingforanyhardwarewillbeinvoicedatactualcost.ifsaiestaxisnotquoted,itwillbeaddedtotheinvoiceifapplicablePleaseincludetaxexemptcerti?catewithP0.SalestaxissimptythehighestratewithinyourzipcodeasNovacoasthasnowaytodifferentiatecity/countylines;ifyourratedifferspleaseadvise.

NovacoastCorporate|1505ChapalaSt.SantaBarbara,CA93101|P:800.949.9933F:805.564.1809

13.B

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Line
454onch_t~I
QTY
10137
OIOIOIUIUIUIOIOIolcnulolmcnolcnuuolcnololarcnurulurol
Description
MIGRATIONANDSTRETCHEDCLUSTERDEPLOYMENTEducationServices-DellEMCProvenProfessionalExamV oucherExpire1YREducationServicesDCSSAVxRailSystemAdministratorILTBtpies1YearProDeployPlusAdd-OnforVxRai|,StretchedClusterPerNode(ReqProDeployPlus)DataMigrationServices:RemoteVirtualVZVMigration101Pluswe(PerVM) VXRAILS670VxRailS670PSNTInfoVxRailS670BrandingV5(Ra|lE660NS670FirmwareLockVxRallSoftware7O320FactoryinstallNoTransformationalUcenseAgreement35'Chassiswithupto12HDDs(SAS/SATA),4x2.5"RearHDDs(SAS/SATA)for1cPUCon?gurationVxRail2UBezelV2IntelXeonGold632629G.16CI32T.11.2GT/s,24MCache,Turbo.HT(185W)DDR4-3200 3200MT/sRDIMMSBroadcom57412DualPort10GbESFP+.OCPNIC3.0
ReadyRallsSlidingRailsCableManagementArm.2UDual.Hot-Piug,PowerSupplyRedundant(1+1).1400W.MixedModeFanFoam,HDD2U5YearsProsupportMissionCriticalvsphereEntPlusfor1ProcSfiwrSpt-Contract4x25RearStorageDaliHardwareLrnltedWarrantyProsupportMissionCritical4—Hour7X24OnsiteServicewithEmergencyDispatch4YearsExtendedProsupportMissionCritical4-Hour7X24Ons?eServicewithEmergencyDispatch1YearProsupportMissionCritical7x24TechnicalSupportandAssistance5YearsDellUmitedHardwareWarrantyExtendedYear(s)ThankyouchoosingDellProsupportFortechsupport,visitI/www.del|.comlsupportorcall1-B0O-945-3355ProDepioyPlusNoChargeTraining200ProDeployPlusDellEMCVxRallDeploymentProDeployPlusDellEMCVxRailDeploymentVerliicationPowerEdgeR750CEMarkhg,NoCCCMarkingDellIEMClabel(BIS)for3.5"ChassisSAS/SATABackpianePN670Shipping,DAOPowerEdgeR750ShippingMaterial35ChassisVxRaiiS670.RiserCon?g9.2A.1x16LPPowerEdgeR750Motherboard,BarlowPassEnabled,withBroadcom5720DualPort1GbOn-BoardLOMHeatsinkfor1CPUcon?guration(CPUgreaterthanorequalto165W)PerformanceOptimizedC43.NoRAID.VxRaiIPV670F/S670DeliHBA355lAdapter.LowPro?leBOSS-S2conlrolercard+with2M.2480GB(RAID1)BOSScablesandBracketforR750(4x25"Rear)lDRAC9,Enterprise15GIDRACGroupManager.DisablediDRAC,LegacyPassword SKU
844-7852869-2477823-6050848-8797
210-BCWT329-BDWH350-BCJD379-BERV634-BZBH379-BDYQ321-BGLS325-BDYT338-CBXJ374-BBBX370-AEVR540-BCNT461-AAIG770-BBBQ770-BDRQ450-AJHG750-ACOM863-2093379-BDTB870-6222870-8025870-8026670-8031975-3461989-3439812-4011819-2575819-2576389-DYHE389-DYHG379<BDSS340-CWLS481-BBFG379-BDSZ540-BDFC329-BGKO412-AAWF370-AAIP780-BCQR405-AAZF403-BCMB470-AERS385-BBOV379-BCQY1379-8686 S
$
Price
29,940.285

49.731355
ExtendedPrice

29.94028
248.656.75

13.B

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32 OIOIOIOIOIUIOIOIOIOIOIOIUIOIUIUIOIUIUIOIOIOIUIOIoltncnulcrloialg DHCPwithZeroTouchCon?gurationHighPerformanceFanx6NoQuickSyncNoSN/stemsDocumentation,No0penManageDVDKltNoEnergyStarUEFIBIOSBootModewithGPTPartitionVxRai|S570LuggageTag16GBRDIMM,3200MTIs.DualRank32GBRDIMM,320OMTIs,DualRank16GbBASEx88TB7.2KRPMSAS|SE12Gbps512a35lnHardDrive1.6TBSSDSASISEMixUse12Gbps5122.5inFlexBayAGDrive,3DWPD,C13toC14.PDUStyle,12AMP,6.5Feet(Zm)PowerCord.NorthAmericaDellEMCPowerEdgeSFP+SROptic10GbE850nmVxRa|IVMware.VSANEnterprise.5YearsVxRai|HCISystemSottware,EV><RailHCISystemSo1lware(CAPACITY8TBHDD)VxRailHCISystemSoftwareMemory,16GBVxRaiiHCIWstemSoftwareMemory.32GBVxRailVMwarevsphereEnterprisePlusfor1processor.5Years5YearsProsupportMissionCriticalvsphereEntPlusfor1ProcSttwrSpt-MalntProsupportMissionCritical,VSAN,Enterprise,1Processor,5YearsRecoverPointforVktualMachineHCIARecoverPointforVMsfor1node5YearsPrcsupportMissionCriticalRecoverPolntforVrtuaiMachinesSitwrSpt-ContractOn-SiteinstallationDeclined VXRAILS670VxRai|ss7oPSNTintoVxRai|S670BrandingVxRaiiE660NS670FirmwareLockVxRai|Soltware1.0320FactoryInstallNoTransformationalUcenseAgreement3.5"Chassiswithupto12HDDs(SAS/SATA).4x25"RearHDDs(SASISATA)for1CPUCon?gurationVxRail2UBezelV2IntelXeonGold632629G,16CI32T,112GT/s,24MCache,Turbo.HT(185W)DDR4-3200NoAdditionalProcessor3200MTlsRDiMMsBroadcom57412DualPort10GbESFP+.OCPNIC3.0TrustedPlatformModule2.0V3ReadyRe||sSlidingRailsCableManagementArm,2UDuel,Hot-Piug,PowerSupplyRedundant(1+1).1400W,MixedModeFanFoam,HDD2U5YearsProsupportMissionCriticalvsphereEntPlusfor1ProcSltwrSpt-Contract4x25RearStorageDellHardwareLimitedWarrantyProsupportMissionCritical4-Hour7X24OnsiteServicewithEmergencyDispatch4VearsExtendedProsupportMissionCritical4-Hour7X24OnsiteServicewithEmergencyDispatch1YearProsupportMissionCritical7x24TechnicalSupportandAssistance5YearsDeliLimitedHardwareWarrantyBrtendedYear(s)ThankyouchoosingDellProsupport.Fortechsupport.visit/Iwww.deiicom/supportorcall1-800-945-3355ProDeployPlusNoChargeTraining200ProDeployPiusDeliEMCVkRaiiDeploymentProDepioyPiusDellEMCVkRalIDeploymentVeri?cationPowerEdgeR750CEMarkhg.NoCCCMarkingDel|IEMClabel(BIS)for3.5"ChassisSASISATABackplanePN610Shipping.DAOPowerEdgeR750ShippingMaterial 379-BCRB750-ADGL350-BBYX631-AACK387-BBEY800-BBDM350-BCJF370-AEVQ370-AGDS400-ASIB400-AZRI492-BBDI407-BCBE149-BBLL634-BYPD634-BVNJ634-BYLY634-BVME151-BBSV863-1708823-4117210-ARZC142-BBNV865-3520900-9997 210-BCWT329-BDWH350-BCJD379-BERV634-BZBH379-BDYQ321-BGLS32&BDYT338-CBXJ374-BBBX370-AEVR540-BCNT461-MIG770-BBBQ770-BDRQ450-AJHG750-ACOM863-2093379-BDTB870-6222870-3025870-8026870-8031975-3461989-3439812-4011819-2575819-2576389-DYHE389-DYHG379-BDSS340-CWLS481-BBFG S49,731.35$ 248,656.75

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DATAPROTECTIONSUITEFORVMW ARE
379-BDSZ540-BDFC329-BGKO412-AAWF370-AAIP780-BCQR405-AAZF403-BCMB470-AERS365-BBQV379-BCQY379-BCSG379-BCRB750-ADGL350-BBYX631-AACK387-BBEY800-BBDM350-BCJF370-AEVQ370-AGDS400-ASIB400-AZRI492-BBDI407-BCBE149-BELL634—EYPD634-BVNJ634—BYLY634-BYME151-BBSV863-1708823-4117210-ARZC142-BBNV865-3520900-9997 210-ARXY528-BFNM528-BFNN528-BFNO528-BFNQ528-BFNR528-BFNT528-BFOB528-BFOC823-4366812-4011821-9420821-9421821-9412821-9413823-4403528-BFNW528-BFNP528-BFNS 2799627.919.68565.4812,896.6556849

3.5ChassisVxRaiiS670.RiserConflg9,2A.1x16LPPowerEdgeR150Motherboard,BarlowPassEnabled,withBroadcom5720DualPort1GbOn-BoardLOMHeatsinkl'or1CPUconiigua?on(CPUgreaterthanorequalto165W)PerformanceOptimized043,NoRAID.VxRailPV670F/S670DellHBA355iMaper,LowPro?leBOSS-S2controlercard+with2M.2480GB(RAID1)BOSSCablesandBracketforR750(4x?_5"Rear)IDRACQ.Entarptse15GiDRACGrotpManager,DisabledlDRAC.LegacyPasswordDHCPwithZeroTouchCon?guatlonHighParfornianceFanx6NoQuickSyncNoSystemsDocumentation,No0penManageDVDKi‘lNoEnergyStarUEFIBIOSBootModewithGPTPartitionWRa||S670LuggageTag16GBRDIMM.3200MTIs.DualRank32GBRDIMM.3200MT/s.DualRank16GbBASEX88TB12KRPMSAS|SE12Gbp3512a35611HardDrive16TBSSDSASISEMixUse12Gbp55122.5|nFlexBayAGDrive,3DWPD,C13toC14,PDUStyle.12AMP.6.5Feet(Zm)PowerCord.NorthAmericaDeliEMCPowarEdgeSFP+SROplo10GbE850nmVxRai|VMware.vSANEnterptea.5YearsVxRai|HCISystemSoltware.EVxRailHCISystemSoitwara(CAPAC|TYBTBHDD)VxRai|HCISystemSoftwareMemory,16GBVxRa||HCISystemSoftwareMemory.32GBVxRai|VMware\/SphereEnterpisePILBfor1pIoceseor,5Years5VearsProSIpportMissionCrttlcaivsphereEntPitsfor1ProcSilwrSptMalntProslpportMissionCritical.VSAN,Enterptea,1Processor,5YearsRecoverPointforVi-tmlMachineHCMRecoverF'ointforVMsfor1node5YearsProstpportMissionCriticalRecaverPointforWrttalMachinesSitwrSpt-ContractOnsitelnstalationDeclined DataProtectionSuiteforVMWareCloud?oostAWSDataProtectionSuiteEnablerDataProtectionCentralforDPDDPAShgleFedReporihgServerDataProtectionSuiteforVMwareAvamarHEnablerDataProtectionSuiteforVMwareDPAEnablerDataProtectionSuiteforVMwareSearchEnablerNW9.2+DataProtectionSuiteCapEnabler=CAvReailzeDataProtectionExtensionProsipportMissionCritical,So?wareEntitlement.5YearsProDeployPitsNoChargeTraining200ProDepioyPILSDellEMCDataProtectionSuhaforVMwareProDeployPILBDellEMCDataProtectionSunsforVmwareDeploymentVeri?cationProDeployDeliEMCDataProtectionSuiteforVMware-RemoteProDeployDellEMCDataProtectionSuiteforVMwareDeploymentVeri?cation-RemotePr0SLpportMissionCritical,DataProtectionSuiteforVMware,1Socket.5YearsDataProtectionSuiteforVMwareSockets,3YR=lADataProtectionSu?eforVmware2TBA VEHEnabier=CADataProtectionSuiteforVMwareEnabler=|A

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210-BCGF868-8965868-8966868-8970868-8977975-3461989-3439470-ADZE827-5822827-5623 210-BCFX321-BHJM868-5558868-5559868-5563868-5570955-9041989-3439619-ARIH492-BDES400-BMSJ750-ADOJ149-BBKF868-5933868-5719868-5887812-4037827-4637827-4638492-BDEW407-BCUG149-BBKE868-5863151-BBRH868-5650 61936999 979846.033621,11681
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13.B

QuoteinformationDate:QuoteID:Subject:

ClientlnfonnatlonCustomerAddressCity,StateZIPContactEmailPhone LineQTY
Comments
5/23/22052322101943DellHCI-VXRAILE660FN
CityOfHemet445E.FloridaStreet2ndFloorHemet,[email protected] Description
MIGRATIONANDSTRETCHEDCLUSTERDEPLOYMENTVXRAILE660IFIN
VXRAILE660/FIN

DATAPROTECTIONSUITEFORVMW AREADDITIONALDAES
POWERPROTECTDD6400
NovacoastInstallationServices
NovacoaetRepMchaelCassidyll/[email protected] [email protected] MNT
N/A5YearDellWarranty
5YearDellWarranty5YearDellWarranty
5YearDellWarranty
5YearDellWarranty
NIA
EstimateddeliveryifpurchasedtodayorLead1'rme:May16,2022,May26,20225Jul.14,2022Fordetailedlheitems,pleaseseenextpage(s).

TermsProgramsandpricingcanchangeatanytimePleasecontactsoftwaremanufacturerforlicenseterms (lines2and3only):

PriceExtendedPrice
29,940.28$ 29,940.28
62,575.11$ 312,875.5562,575.11$ 312,875.5550,360.53$ 50,360.539,597.23$ 9,597.2386,693.54$ 86,693.5560,800.00$ 60,800.00Total:$ 863,142.69 SalesTax$ 48,49671TotalwTax: 911,638.40
P05acceptedwithapproval,termsofNet30orlessrequired.Creditcardacceptedonapprovalonly(with3%surcharge).Norefunds.Noreturns.Shippingforanyhardwarewillbeinvoicedatactualcostifsalestaxisnotquoted,itwillbeaddedtotheinvoiceifapplicablePleaseincludetaxexemptcerti?catewithP0SalestaxissimplythehighestratewithinyourzipcodeasNovacoasthasnowaytodifferentiateciiylccuniylines:Ifyourratedifferspleaseadvise NovaooastCorporate|1505ChapalaSt.SantaBarbara,CA93101|P:800.9499933F:805.564.1809

13.B

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Line
-5‘-mm-1
QTY
137
Description
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13.B

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13.B

City of Hemet

REQUEST FOR PROPOSALS
Hyperconverged Infrastructure Solution
and Services
RFP Submittals Due on or before
2:00 p.m. PST on May 5, 2022.

Exceptions Document

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City of Hemet - Request for Proposals HCI Solution and Services 2 | P a g e

PROPOSAL ISSUE DATE March 9, 2022
Contact: Candace Sunds, Procurement Administrator
Email: [email protected]
PROPOSAL DUE May 5, 2022, 2:00 p.m.

QUESTIONS DUE March 31, 2022 at 12:00 p.m.

Question Submittal to: City of Hemet Q & A Section of Bid Page

BID CONTENTS

Section I Purpose of Request for Proposal and General Terms and Conditions Section II Schedule of Events
Section III Proposer Qualifications
Section IV Scope of Work
Section V Evaluation and Award Criteria
Section VI Proposal Instructions and Format
Section VII Cost Sheet Submittal Form
Appendix A - Agreement Sample

Note: This bid does not constitute an order for the goods or services specified.

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City of Hemet - Request for Proposals HCI Solution and Services 3 | P a g e

SECTION I

PURPOSE OF REQUEST FOR PROPOSAL AND GENERAL TERMS AND CONDITIONS

1.0 PURPOSE OF REQUEST FOR PROPOSAL (“RFP”)
The City of Hemet is currently seeking proposals for the procurement of a hyperconverged solution and professional services for installation. The City of Hemet is issuing this Request for Proposals (RFP) to invite qualified firms to submit a proposal for design, equipment, software, and services required for the migration from an existing Blade Server VMware environment to a new hyperconverged infrastructure (“HCI”). The HCI design will provide flexibility, resiliency, enhanced security and future expandability of the City’s and Police Department network infrastructure. The HCI installation will include configuration and implementation services for the proposed solution.

Vendors must bundle the proposed designed product, Post -implementation Support, Vendor approved training, technical labor, warranty, and customer support information. The proposed solution will include an itemized list delineating material and labor included in the proposed solution.

Ideally, Vendors will be able to demonstrate previous successful experience of their proposed solution with other municipalities similar in size to the City of Hemet.

1.1 DEFINITIONS

1.1.1 City” – refers to the City of Hemet.

1.1.2 “PD” – refers to the City of Hemet Police Department.

1.1.3 “RFP” – refers to this Request for Proposals and related documents.

1.1.4 “Vendor” – a firm who can provide the solution and services described in this RFP and who is considering submitting a proposal.

1.1.5 “Awarded Vendor” – the firm whom the City selects for the award of this contract.

The Awarded Vendor’s proposal will be the one that the City deems to offer the greatest value to the City.

1.1.6 “IDF” – Intermediate distribution frame, a cable rack that interconnects and manages the telecommunications wiring between an MDF and workstation devices

1.1.7 “MDF” – Main distribution frame, a cable rack that interconnects and manages the telecommunications wiring between itself and any number of IDFs. Unlike an IDF, which connects internal lines to the MDF, the MDF connects private or public lines coming into a building with the internal network.

1.1.8 “HCI” – the Hyperconverged Infrastructure Solution

1.1.9 “DR” – disaster recovery

1.2 PRE-PROPOSAL CONFERENCE
An optional pre-proposal virtual meeting has been scheduled for March 23, 2022 @ 1pm.

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1.3 QUESTIONS REGARDING THE RFP
Any questions, interpretations, or clarifications, either administrative or technical, about this RFP must be requested in writing prior to the date indicated in Section II – Schedule of Events. All pertinent questions will be answered in writing and conveyed to all proposers via an addenda posted on City of Hemet Bid Page. Oral statements concerning the meaning or intent of the contents of this RFP by any person are unauthorized and invalid. All questions either technical, commercial, or contractual in nature shall be directed to: City of Hemet Q & A Section of Bid Page

1.4 ERRORS AND OMISSIONS
If a proposer discovers any ambiguity, conflict, discrepancy, omission, or other error in the RFP or any of its attachments, he/she shall immediately notify the City of such error in writing and request modification or clarification of the document. Modifications will be made by addenda.

Clarifications will be given by written notice to all parties who have been furnished with or who have requested an RFP, without divulging the source of the request.

If a proposer fails to notify the City prior to the date fixed for submission of proposals of an error in the RFP known to him/her, or an error that reasonably should have been known to him/her, he/she shall bid at his/her own risk, and if he/she is awarded the contract, he/she shall not be entitled to additional compensation or time by reason of the error or its later correction.

1.5 ADDENDA
The City may modify this RFP, any of its key action dates, or any of its attachments, prior to the proposal submittal date. Addenda will be numbered consecutively as a suffix to the RFP reference number. It is the proposer’s responsibility to ensure they have incorporated all addenda. Failure to acknowledge and incorporate addenda will not relieve the proposer of the responsibility to meet all terms and conditions of the RFP and any subsequent addenda.

1.6 SUBMISSION OF PROPOSAL
Proposals will be accepted on or before the date and time indicated in Section II – Schedule of Events, and in accordance with Section VI - Proposal Instructions and Format.

1.7 ALTERNATIVE PROPOSALS
Alternate proposals that contain a material change, improve the functionality, and reduce costs, via value engineering or other changed requirements, will be considered. At no time will more than two (2) proposals be considered from a proposer.

1.8 PROPOSER’S COST
Costs for developing proposals are entirely the responsibility of the proposer and shall not be chargeable to the City.

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1.9 EXCEPTIONS
If a proposer takes exception to any part of these specifications as written, or as amended by any addenda subsequently issued, or to the Agreement Sample attached as Appendix A (“Agreement”), they must do so in writing. Said exceptions must be submitted with the proposal.

Failure to do so will be construed as acceptance of all items of the specification and the Agreement.

1.10 DELIVERY OF PROPOSALS
An electronic copy of the response must be submitted online via PlanetBids no later than the date and time indicated above as the proposal due date. Late submission of responses shall not be considered. Submittal of response by fax is not acceptable.

One paper copy of the proposals (sealed bid) must be submitted by mail and should be post - marked sufficiently in advance of the proposal due date to ensure delivery to the Procurement Administrator prior to the specified due date. The City assumes no responsibility for delay in delivery of the proposal by U.S. Mail or any other service. LATE PROPOSALS WILL NOT BE ACCEPTED.

1.11 PROPOSALS BECOME THE PROPERTY OF THE CITY
Proposals become the property of City and information contained therein shall become public property subject to disclosure laws after Notice of Intent to Award. The City reserves the right to make use of any information or ideas contained in the proposal.

1.12 CONFIDENTIAL MATERIAL
Proposer must notify the City in advance of any proprietary or confidential material contained in the proposal and provide justification for not making such material public. The City shall have sole discretion to disclose or not disclose such material subject to any protective order which proposer may obtain.

1.13 REJECTION OF PROPOSALS
The City may reject any or all proposals and may waive any immaterial deviation in a proposal.

The City's waiver of an immaterial defect shall in no way modify the RFP documents or excuse the proposer from full compliance with the specifications if he/she is awarded the contract.

Proposals referring to terms and conditions other than the City’s terms and conditions may be rejected as being non-responsive.

The City may conduct investigations as it deems necessary to determine the ability of the proposer to perform the work, and the proposer shall furnish to the City any and all information and data requested by the City for this purpose. The City reserves the right to reject any proposal if the evidence submitted by, or investigation of, such proposer fails to satis fy the City that such proposer is properly qualified to carry out the obligations of the contract and to complete the work specified.

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City of Hemet - Request for Proposals HCI Solution and Services 6 | P a g e

1.14 CANCELLATION
This solicitation does not obligate the City to enter into an agreement with any proposer. The City retains the right to cancel this RFP at any time, at its discretion, for reasons including, but not limited to, the project being canceled, the City loses the required funding, or if it is deemed in the best interest of the City. No obligation, either expressed or implied, exists on the part of the City to make an award or to pay any cost incurred in the preparation or submission of a proposal.

1.15 INSURANCE REQUIREMENTS
The City requires a certificate of insurance prior to commencement of any work. An underwriter’s endorsement is also required with additional insured verbiage and the surety must be an admitted surety in the State of California. The insurance required is:

1.15.1 Commercial General Liability (“CGL”): Insurance written on an occurrence basis to protect proposer and the City against liability or claims of liability which may arise out of this order in the amount of one million dollars ($1,000,000) per occurrence.

City shall be included as an Additional Insured on the Proposer’s policy (“blanket” Additional Insured endorsement is acceptable).and subject to an annual ag gregate of two million dollars ($2,000,000). There shall be no endorsement or modification of the CGL limiting the scope of coverage for either insured vs. insured claims or contractual liability. All defense costs shall be outside the limits of the policy.

1.15.2 Vehicle Automobile Liability Insurance: Proposer shall also procure and shall maintain during the term of this order vehicle automobile liability insurance in an amount not less than one million dollars ($1,000,000) Per Accident for injuries, including accidental death, to any one person, and subject to the same minimum for each person, in an amount of not less than one million dollars ($1,000,000) for each accident, and property damage. insurance in an amount of not less than one million dollars ($1,000,000). City shall be included as an Additional Insured on the Properser’s policy (“blanket” Additional Insured endorsement is acceptable).

1.15.3 Workers’ Compensation Insurance: For all of proposer’s employees who are subject to this order, and to the extent required by applicable state or federal law, proposer shall keep in full force and effect a Workers' Compensation policy. That policy shall provide a minimum of one million dollars ($1,000,000) of employers' liability coverage, and proposer shall provide agree an endorsement that the insurer waives the right of subrogation against the City and its respective elected officials, officers, employees, agents, and representatives. In the event a claim under the provisions of the California Workers' Compensation Act is filed against the City by a bona fide employee of proposer participating under this Agreement, proposer agrees to defend and indemnify the City from such claim.

1.16 DISPUTES/PROTESTS
The City encourages proposers to resolve issues regarding the project requirements or the procurement process through written correspondence and discussions during the period in which clarifying addenda may be issued. The City wishes to foster cooperative relationships and to reach a fair agreement in a timely manner.

Proposers filing a protest must do so within five (5) calendar days after Notice of Intent to Award.

The protesting proposer shall submit a full and complete written statement detailing the facts in support of the protest. Protests must be sent by certified or registered mail or delivered in person to the Procurement Administrator, or his or her designee. The City will provide a decision on the

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City of Hemet - Request for Proposals HCI Solution and Services 7 | P a g e
matter. The decision must be in writing and sent by certified or registered mail, faxed, or delivered in person to the protesting proposer. The decision of the City is final.

Interpretation of the wording of this document shall be the responsibility of the City and that interpretation shall be final.

1.17 AWARD OF CONTRACT
Award, if any, will be to the proposer whose proposal best complies with all of the requirements of the RFP documents and any addenda. Evaluation methodology and basis for the award are described in Section V – Evaluation and Award Criteria.

1.18 TERM OF CONTRACT
Hardware Arrival: Hardware is part of this project and shall arrive on site no later than ninety (90) calendar days from award of bid.

Completion: The proposed project shall conclude all phases, including project sign- off no later than two hundred and seventy (270) calendar days from award of bid.

The vendor shall provide the City a complete project timeline in Gantt format prior to starting this project. Updates to this timeline shall be provided on a bi -weekly basis until successful project sign off. Project update meetings held bi -weekly shall be conducted via conference call with a follow up e- mail of all discussed items sent no more than 24 hours following the conclusion of each meeting.

1.19 CONTRACT DOCUMENTS
In the event of a conflict between documents, the following order of precedence shall apply:

1. City of Hemet Consultant Agreement

2. City of Hemet Request for Proposal

3. Proposer's Response

1.20 EXECUTION OF THE CONTRACT
The Agreement shall be signed by the proposer and returned, along with the required attachments, to the City within ten (10) working days of receipt of the Agreement. The period for execution may be changed by mutual agreement of the parties. Agreements are not effective until approved by the appropriate City official(s). Any work performed prior to receipt of a fully executed agreement shall be at proposer's own risk.

1.21 FAILURE TO EXECUTE THE AGREEMENT
Failure to execute the Agreement within the timeframe identified above shall be sufficient cause for voiding the award. Failure to comply with other requirements within the set time shall constitute failure to execute the Agreement. If the successful proposer refuses or fails to execute the Agreement, the City may award the contract to the next qualified highest ranked proposer.

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City of Hemet - Request for Proposals HCI Solution and Services 8 | P a g e

1.22 NON-ENDORSEMENT
If a proposal is accepted, the proposer shall not issue any news releases or other statements pertaining to the award or servicing of the contract which state or imply the City’s endorsement of proposer’s services.

1.23 SAFETY MEASURES AND REQUIREMENTS
All work performed under this contract will be performed in such a manner as to provide maximum safety to the public and employees, and, where applicable, will comply with all safety provisions and regulations. The proposer is responsible for abiding by all of the California Division of Occupational Safety and Health (“CAL/OSHA”) requirements.

1.24 PERFORMANCE STANDARDS
Performance of work and acceptability of equipment or materials supplied pursuant to any the contract or award shall be in conformance with the specifications to the satisfaction of the City.

1.25 LOST AND DAMAGED SHIPMENTS (F.O.B. DESTINATION)
Risk of loss or damage to items prior to the time of their receipt and ac ceptance by the City is upon the proposer. The City has no obligation to accept damaged shipments and reserves the right to return, at the proposer’s expense, damaged merchandise even though the damage was not apparent or discovered until after receipt of the items.

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SECTION II

SCHEDULE OF EVENTS

Event Date
Post RFP March 9, 2022
Pre-Proposal Virtual Meeting March 23, 2022, 1pm
Deadline for Questions March 31, 2022
Post Answers April 6, 2022
Proposals Due May 5, 2022
Proposal Evaluation May/June, 2022
Optional Interviews May, 2022
Tentative Award of Contract June 2022

*NOTE: The City may adjust the dates subsequent to receipt of the proposal without further notice.

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SECTION III

PROPOSER QUALIFICATIONS

3.0 QUALIFICATIONS
In addition to meeting all other requirements of this RFP, all responding proposers shall furnish to the City of Hemet verifiable evidence that their firm and personnel, at a minimum, meet the following qualifications:

3.0.1 Proposer must have a business license from the City of Hemet prior to execution of the Agreement.

3.0.2 Proposer must have a W9 tax form on file with the City of Hemet prior to execution of the Agreement.

3.0.3 Proposer must have proof of liability insurance on file with the City of Hemet prior to the execution of the Agreement.

3.0.4 Proposer has completed at least three (3) similar projects of similar size within the last three (3) years.

3.0.5 The proposer shall have one or more engineer certified in the proposed hyperconverged solution and professional services. Vendor must provide details on certifications held or experience.

3.0.6 Vendor and all key personnel assigned to the project shall be regularly and continuously engaged in the business of providing HCI solution design, configuration, implementation services, and support for at least three years.

3.0.7 Vendor shall be authorized to sell and support the products and related services. Vendor must provide proof of certification that the bidder is authorized to supply product and perform services as specified under this RFP. Vendor must have architects and engineers certified at the highest level for the products proposed.

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SECTION IV SCOPE OF WORK

4.0. BACKGROUND

4.0.1 The City of Hemet is seeking proposals from qualified vendors for the procurement and implementation of hyperconverged solution for the replacement of existing blade servers and storage infrastructure. The City has hired ClientFirst Consulting Group, LLC to assist in the selection of the successful Vendor. ClientFirst Consulting Group is not a value- added reseller and will not be responding to this RFP.

4.0.2 The successful Vendor will supply both the City and Police Department (“PD”) with a HCI solution and required professional services to install, configure, and integrate the solution. This implementation should simplify management of the City’s and PD’s IT infrastructure by introducing a modern, increased performance, high availability, scalable architecture, and resiliency that supports current and future data center requirements.

4.0.3 To reduce the overall complexity and interoperability of the proposed HCI solution, the City and PD is seeking a single vendor to provide all products and services. It is the expectation that the successful Vender will perform all duties required to implement a fully functional system including implementation of all hardware and software components. Vendor proposal should include the full migration of existing virtual machines over to the new HCI environment.

4.0.4 Vendor must submit a complete proposal that satisfies all requirements as stated in this RFP and its addendums. This RFP also contains all major terms and conditions that the successful Vendor will be expected to accept.

4.1 SCOPE

4.1.1 The broad scope of work as detailed in this section refers to the hardware and system software that is procured through this procurement and used for implementing the Hyperconverged Infrastructure solution at City Hall and Police Department

4.1.2 The Vendor shall be responsible for design, supply, installation, configuration, testing and commissioning of the Hyperconverged Infrastructure solution.

4.1.3 The Vendor must prepare architecture design, optimize network to increase performance, documentation, project plan, and training as part of the implementation services.

4.1.4 The Vendor shall provide Project Management for the entire duration of the Project.

4.1.5 Installation and configuration of supplied hardware associated system software and system integration must be carried out by Vendor.

4.1.6 Vendor should propose highly scalable solution. Solutions with limited scalability are not acceptable. Solutions which are not in the marketplace through traditional channels for over one (1) year will not be considered.

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4.1.7 Migration, Conversion, Resource, Change and Communication Management Plan.

The Vendor needs to submit a detailed plan for implementation of the solution.

4.1.8 The solution implemented should have High-Availability capability to ensure that systems will be available without interruption.

4.2 EXISTING INFRASTRUCTURE

4.2.1 Current infrastructure is supported by a HP C7000 BladeSystem and 3PAR iSCSI SAN

4.2.2 Existing Network Topology

Diagram 1

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4.2.3 City Hall and Police Department Blade Server and SAN connection overview.

Diagram 1 – City Hall

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Diagram 2 – Police Department

Note: ESXi hosts use USB storage for local OS (VMware) operation. All remaining storage is located on the assigned SAN.

These tables represent current hardware configuration for both City Hall and PD.

City Hall - Blade Server
Configuration
# ESXi Hosts - vCSA

5.1 7
Total # Virtual
Machines

44 Configuration Per ESXi Host
ProLiant BL460c Gen8
Intel(R) Xeon(R) CPU E5-2665 0
@ 2.40GHz
CPU 2
Cores 16
Memory 100GB
Total Storage 0
SAN Assigned
Storage 47.7TB

PD - Blade Server Configuration
# ESXi Hosts - vCSA 6.0 7
Total # Virtual Machines 19
Configuration Per ESXi Host
ProLiant BL460c Gen9
Intel(R) Xeon(R) CPU E5-2650 v4 @

2.20GHz
CPU 2
Cores 24
Memory 256GB
Total Storage 0
SAN Assigned Storage 55TB

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City Hall Current Resource Configuration and Utilization ESXi Hosts # VMs CPU Usage % # vCPUs vRAM VM Used Memory Memory Usage % Host 1 11 2 25 69,632 6,528 66
Host 2 6 6 20 65,536 3,847 65
Host 3 8 3 27 80,896 10,235 75
Host 4 7 1 25 77,824 6,633 82
Host 5 9 4 32 88,064 4,952 83
Host 6 6 1 20 90,112 6,591 88
Host 7 9 4 24 73,728 5,525 79

PD Current Resource Configuration and Utilization
ESXi Hosts # VMs CPU Usage % # vCPUs vRAM VM Used Memory Memory Usage % Host 1 9 1 29 77,796 5,565 31
Host 2 7 6 51 124,928 2,230 46
Host 3 8 1 54 161,792 5,547 58
Host 4 8 1 45 131,072 4,706 48
Host 5 17 8 59 180,224 13,365 71
Host 6 16 23 54 142,336 20,379 57
Host 7 16 7 41 151,552 9,247 60

Note: Based on the above utilization, the proposed solution should provide at a minimum, 25% increase in resources and storage to accommodate future growth.

4.2.4 Server OS – Sever environment is a mixture of Windows 2008R2, 2012 and 2016 and Linux.

4.2.5 The City has an Enterprise Agreement with Microsoft.

4.2.6 vCenter used for virtual machine management

4.2.7 Current switch infrastructure is HP

4.2.8 Backup

4.2.8.1 City utilizes Veeam Backup.

4.2.8.2 Storage currently in use = 72TB.

4.2.9 Databases

4.2.9.1 Existing environments consist of SQL servers, versions 2008, 2008 R2 2012, 2016, 2017, and 2019.

4.2.10 Major Applications

4.2.10.1 The following on‐premises applications are SQL dependent:

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4.2.10.1.1 Tyler Technology ‘Eden’ ERP

4.2.10.1.2 Laserfiche (document management)

4.2.10.1.3 Esri (ArcGIS)

4.2.10.1.4 CentralSquare/Superion ‘TRACKIT’ (Land Management, Permitting, Inspection, Code Enforcement)

4.2.10.1.5 Microsoft SCCM/MECM

4.2.10.1.6 Veeam

4.2.10.1.7 IA Pro (PD Internal Affairs)

4.2.11 LAN/WAN –Existing network environment is 10 Gb capable with the following available ports at City Hall and PD

4.2.11.1. City Hall Core (CH Nets)– (13) 10Gb SFP slots available

4.2.11.2. PD 5406 chassis (CH Nets) contains (2) 10Gb and (7) 10Gb SFP slots available on the 5412 (PD Nets).

Note: Should the proposed solution require dedicated 10Gb switching capability, the appropriate switching and port density shall be included in the required BOM.

4.2.11.3 City Hall and Police Department are connected by fiber.

4.2.11.4 Current link speed is 1Gb.

4.2.12 Internet

4.2.12.1. The City Hall Internet connection is 1Gbps with a 10Mbps secondary connection. The Police Department has its own dedicated 1Gbps connection and uses City Hall’s 10Mbps connection as their secondary as well.

4.2.12.2. Both sites are configured with dual copper connections.

4.3 OBJECTIVE SCOPE OF CONVERGED INFRASTRUCTURE PROPOSAL

4.3.1 Proposed solution must be configured for both City Hall and PD.

4.3.1.1 Base solution should include a physical cluster for City Hall and a physical cluster for the Police Department.

4.3.1.1.1 Alternate solution would require a physical cluster for City Hall and virtual solution for PD.

4.3.1.2 Loss of primary site shall result in automatic transfer system services between physical clusters or from physical cluster to proposed Cloud solution (alternate option).

4.3.1.3 S ite to site failover testing will be required for solution acceptance.

4.3.2 Redundant data storage arrays at each data center location providing 80TB of useable storage per cluster.

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4.3.3 Fault tolerance and health monitoring capabilities

4.3.4 Hardware compression and deduplication features

4.3.5 Hardware-based end-to-end data encryption for data in use, in flight, and at rest

4.3.6 Backup solution for each cluster must contain 80TB’s of useable storage.

4.4 TECHNICAL REQUIREMENTS

4.4.1 Must be capable of supporting various hypervisors and cloud technologies.

Please provide documentation of supported operating systems and cloud technologies.

4.4.2 Simplified deployment and administration features

4.4.3 The solution must provide N+1 resilience such that in the event of a component failure there will be no loss of performance and or no data loss.

4.4.4 The solution must allow data store to be migrated from any host to any other host in the configured environment.

4.4.5 The solution must be able to upgrade any system component; controller software, hypervisor, and firmware without the requirement of any external manufacturer provided support.

4.4.6 The solution must be able to demonstrate non-disruptive scaling down or up of the cluster to allow graceful decommissioning of older nodes or the addition of new nodes.

4.4.7 Proposed solution to include hypervisor and backup solution maintenance and support for 5 years.

4.4.8 To ensure the efficient use of storage, the solution must support data deduplication, compression on a per data store basis with the ability to disable the deduplication and/or compression at any time.

4.4.9 The IT operational team must have the ability to monitor the solution including platform resource usage and cluster health with proactive flagging of issues.

4.4.9.1 The solution must allow IT to view performance metrics across entire platform from a single user interface.

4.4.10 Support for ready integration with cloud data upload, backup, recovery, and/or Disaster Recovery (DR) services and capabilities

4.4.11 Vendors must specify and separately price a compatible disaster recovery solution.

Preference would be given to the reuse of existing infrastructure components, if possible, in the design of the disaster recovery solution.

4.4.12 The successful Vendor must provide the environmental and physical requirements for implementation of the solution including power, cooling, and space requirements.

4.4.13 Vendors must provide an option for ongoing support and maintenance.

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4.5 SECURITY FEATURES

4.5.1 Data protection and encryption

4.5.1.1 Provide encryption of data-at-rest for sensitive information.

4.5.1.2. Provide encryption of data in transit.

4.5.2 Ensure necessary security feature are built in to the proposed HCI solution.

4.5.3 Provide distributed security for both on-premise and in the cloud

4.5.4 Ability to protect resources at the control, data, and management plane.

4.5.5 Support micro segmentation

4.5.6 Configurable role-based access control

4.5.7 Support single sign-on for administrators and end users.

4.5.8 Capable of supporting multi-Cloud security.

4.5.9 Built-in resiliency, including backup and disaster recovery (DR)

4.5.9.1 Cloud services and ability to spin up virtual machines.

4.6 AVAILABILITY

4.6.1 The solution must be configured in high availability mode and should ensure there are no single point of failure. Availability of the solution should be 99.999% uptime to be analyzed on quarterly basis.

4.6.2 The management platform must be configured to proactively detect the health issues and service degradation/interruptions and should be able to create event / alerts to administrators through Email or SMS.

4.7. HEALTH AND PERFORMANCE MONITORING FEATURES

4.7.1 The proposed solution must be managed centrally through a single Management Console.

4.8 POST-IMPLEMENTATION REQUIREMENTS

4.8.1 City requires a minimum of eight (8) hours on-site support following cutover.

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4.9 TRAINING

4.9.1 Provide manufacturer certified training for two (2) City employee, to be trained to configure, operate, and maintain the proposed solution. The City may use these vouchers at any point in time over a time period of 24 months following completion of implementation.

4.9.2 Provide a list of electronic and printed documentation provided for implementation, operation, use, and administration of the whole solution.

4.9.3 In addition to formal training, the City requires the Vendor to provide on-site training of key concepts which are specific to the proposed solution. The Vendor must specify the type of training provided. A minimum of eight (8) hours of knowledge transfer training is required.

4.10 DECOMMISSIONING SERVICES

4.10.1 Physical removal of existing hardware will be performed by the selected vendor upon completion and sign- off of the project by the City. City will follow data destruction policy and be responsible for the removal and physical destruction of all system hard drives. Decommissioned equipment will be documented and stored at:
127 S Juanita St, Hemet, CA, 92543.

4.11 ADDITIONAL CAPABILITIES / FEATURE DESCRIPTIONS

4.11.1 Please describe any features or capabilities not delineated above that would be useful for understanding and evaluation of the total proposed solution. Note any items that have extra costs associated with them.

4.12 SOLUTION REQUIREMENTS READ AND COMPLY

4.12.1 Please provide a narrative description of your product’s ability to comply with each item in this section as appropriate. Each description should refer to the section and item number being addressed.

4.12.2 To ensure proper review and evaluation, respondents are encouraged to include network diagrams, rack elevations, and any other supporting information to demonstrate a clear understanding of the requirements, the specifications for the proposed system, and that the proposed system is a complete turn‐key system.

4.12.3 The proposed solution must include a standardized and up- to-date hypervisor preinstalled.

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4.12.4 The proposed solution must integrate hardware, storage, hypervisor, management, data protection, and replication tools.

4.12.5 All hardware and software items specified within in this proposal must include a total of five (5) years of coverage. This includes licensing, support, and warranty.

4.12.5.1 For hardware, a five (5) year, 24/7 warranty with a four (4) hour delivery response.

4.12.6 The support coverage should account for hardware, hypervisor, and management software with a single escalation point for all incidents and problems.

4.12.7 The successful solution must demonstrate the ability to scale compute and/or storage capacity quickly and easily in response to future system or data growth.

4.12.8 The solution will provide ease of expandability for resources assigned to virtualized systems running on the proposed platform.

4.12.9 The solution must be considered 99.999% reliable with no single point of failure, fully redundant, and hot-swappable components wherever possible.

4.12.10 The solution must be able to provide fully redundant multi-path capability to both storage and network paths.

4.12.11 The solution must be manageable from a secure web-based interface.

4.12.12 Any separate management devices required must be included in the solution.

4.12.13 The solution must be able to provide detailed reporting on current and historical utilization.

4.12.14 The management system must include comprehensive online and remote monitoring abilities with the solution including any necessary hardware or software.

4.12.15 The solution must generate email alerts for any critical hardware or software events that may occur.

4.12.16 The solution must include out-of-band management for the entire system.

4.12.17 The proposed solution will support 10GbE network connections.

4.12.18 The proposal must include all necessary hardware and software to provide an active/active configuration of all production systems between primary and secondary datacenter.

4.12.19 The solution must support non-disruptive updates and upgrades.

4.12.20 Vendors shall demonstrate the ability of the proposed solution to reduce and simplify the effort of system management and administrative tasks.

4.12.21 The City prefers an HCI solution with a fully integrated backup solution capable of supporting or providing the following:

4.12.21.1 Integrated solution capable of utilizing HCI storage.

4.12.21.2 Improve resiliency, while reducing backup complexity and simplifying management.

4.12.21.3 Improve data protection capabilities and disaster preparedness.

4.12.21.4 Solution must reduce the need redundant backup server equipment.

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4.12.21.5 Capability to integrate with hybrid-cloud services.

4.12.21.5.1 Data archival

4.12.21.5.2 Instant recovery options

4.12.22 Proposals should include professional services to implement the solution, including forecasted delivery or travel costs. The Vendor shall describe its project management process with the proposal response.

4.12.23 The successful vendor will provide system administration overview and knowledge transfer to City of Hemet IT staff on the implemented solution.

4.13 GENERAL CONFIGURATION

4.13.1 The following outlines City and Vendor responsibilities for this procurement.

4.13.1.1 City’s Responsibilities

4.13.1.2 Provide overall design goals and objectives for the project

4.13.1.3 Provide the following design assets:

4.13.1.3.1 Existing configurations as applicable

4.13.1.3.2 IP address and Subnet information

4.13.1.3.3 Data Center and remote site VLAN definition and priorities

4.13.1.3.4 Rack space

4.13.1.3.5 Reliable power outlets

4.13.1.3.6 Network Diagrams

4.13.1.4 Sign off and approve all HCI design changes/recommendations

4.14 VENDOR RESPONSIBILITIES

4.14.1 New Hyperconverged (HCI) design and implementation.

4.14.2 Physical installation of the HCI solution.

4.14.2.1 Dress cables neatly in Velcro wraps

4.14.3 Develop detailed migration path of existing virtual machines into new environment.

4.14.4 Under this scope, selected vendor shall perform the following tasks:

4.14.5 Replacement Blade Server Project Overview

4.14.6 Kickoff

4.14.7 Project Overview

4.14.8 Planning Workshop

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4.14.9 Business Requirements

4.14.10 Projected Timelines

4.14.10.1 The Vendor should provide a detailed project plan in terms of activity and phasing timelines (number of days) required for executing the project with the details of deliverables and milestones including the delivery of Server components. The Vendor shall designate a Project Manager who would be the single point of contact during the complete project implementation. It will be looked upon favorably if the Project Manager has previous experience working with small/medium municipalities.

4.14.11 Network Design Review Workshop/Discussion

4.14.11.1 Review and validate purchased hardware for City’s Bill of Materials

4.14.12 Migrate existing virtual machines from City Hall and PD to new HCI solution.

4.14.13 The Vendor shall be responsible for installing / configuring of all patches / updates / upgrades required for the offered solution without any extra cost to City during the warranty period.

4.14.14 It is the vendors responsibility to ensure that all connections utilize the appropriate network configuration (Trunks, VLANs, ACLs, IP addresses) to ensure proper connectivity and network segmentation.

4.14.15 The Vendor must analyze, review, and gather performance metrics and ensure the proposed system performs optimally.

4.14.16 Equipment labeling

4.14.17 Registering equipment with the manufacturer

4.14.18 Final as-built documentation and configuration information

4.14.19 All service requests for HCI equipment before final acceptance should be received, managed, executed, and tracked to closure by the Vendor and not through Authorized Service Provider.

4.14.20 The Vendor at no additional charge will coordinate returns with the manufacturer for any reason (i.e., damaged equipment, dead-on-arrival, etc.)

4.14.21 The Vendor is responsible for insurance of equipment until it is delivered and signed for by City personnel.

4.14.22 Unless otherwise specified in the specifications, all items on which a vendor submits a proposal shall be new, of the latest model or manufacture and shall be at least equal in quality to that specified in the bidding documents.

4.15 WORK LOCATIONS AND WORKING HOURS

City Hall located at 445 East Florida Avenue, Hemet, CA, 92543. Working hours for this project are Monday through Thursday, 8:00am through 5:00pm, excluding City holidays.

Hemet Police Department located at 450 East Latham Avenue, Hemet, CA, 92543.

Working hours f or this project are Monday through Thursday, 8:00am through 5:00pm, excluding City holidays.

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4.16 WORK LOCATION SPECIAL REQUIREMENTS

The willing bidder’s technicians must always wear identification. Identification can consist of vendor branded apparel or an identification card attached to a lanyard or clip. The City may provide a ‘Visitor’ badge and lanyard, as needed. Unescorted access through City facilities is not allowed. Any local, state, or federal guidelines regarding COVID-19 shall be adhered to.

4.17 STAFF SPECIAL REQUIREMENTS (BACKGROUND CHECKS)

The winning bidder’s Staff performing on-site work will be required to submit to and pass a Live Scan background check. The City of Hemet will pay for this check, but it will be winning bidder’s responsibility to schedule this process with the Hemet Police Department. Live Scan results must be received by the City of Hemet prior to beginning onsite work.

4.18 CONTRACTOR SPECIAL REQUIREMENTS

As this work will be performed using production equipment, the contractor must be available and responsive to any issues that arise or are associated with this project, its equipment or configuration. The Contractor shall provide remote and on-site support services 7 days per week, 24 hours per day for the duration of this project.

4.19 PROJECT TIMELINE

Hardware Arrival: Hardware part of this project shall arrive on site no greater than ninety (90) calendar days from award of bid.

Completion: The proposed project shall conclude all phases, including project signoff no greater than two hundred and seventy (270) calendar days from award of bid.

The vendor shall provide the City a complete project timeline in Gantt format prior to starting this project. Updates to this timeline shall be provided on a bi-weekly basis until successful sign off of the project. Project update meetings held bi -weekly shall be conducted via conference call with a follow up e- mail of all discussed items sent no more than 24 hours following the conclusion of each meeting.

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4.20 EQUIPMENT SPECIFICATIONS AND PRICING

4.20.1 Attach a detailed Bill of Material for all equipment proposed including make, model, SKU, list price and proposed price.

4.20.2 Provide pricing for the complete hyperconverged infrastructure (“HCI”) software and hardware installation along with virtual machine migration.

4.20.3 Vendor is expected to fix all prices at the proposed amounts for the duration of the contract.

4.20.4 The City reserves the right to increase or decrease the quantity of equipment to be purchased under this RFP. Any additional equipment purchased shall be priced at the proposed in the detailed bill of material provided by the Vendor as a part of their proposal.

4.20.5 Vendor is expected to fix all prices at the proposed amounts for the duration of the contract.

4.20.6 The City reserves the right to increase or decrease the quantity of equipment to be purchased under this RFP. Any additional equipment purchased shall be priced at the proposed in the detailed bill of material provided by the Vendor as a part of their proposal.

4.21 LICENSING, SUPPORT AND WARRANTY SPECIFICATIONS

All hardware and software items specified within in this proposal must include a total of five (5) years of coverage. This includes licensing, support, and warranty.

For hardware, a five (5) year, 24/7 warranty with a four (4) hour delivery response.

All software and hardware licensing, support and warranty coverage shall co-terminate at the same time. All licensing, support and warranty part of this RFP must be fully registered to the City of Hemet.

4.22 PROFESSIONAL SERVICES

A critical component of this project are the professional services necessary for its successful completion. These services include installation, migration, documentation, knowledge transfer and decommissioning of existing systems.

4.23 INSTALLATION SERVICES

Hardware: As part of the Vendors "Turn-Key" HCI solution, the City requires installation of the hardware approved in the proposed solution. This includes installation and configuration of all items.

Hardware will be drop shipped to the City of Hemet. Upon delivery, the City of Hemet will secure the equipment in a location to be determined.

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The vendor is responsible for all configuration, testing and troubleshooting of allowed/denied network traffic.

All copper connections for configuration, monitoring, remote management, and out-of-band use must utilize CAT6 patch cords.

Vendor proposal shall include all required copper or fiber cables required for the implementation of the proposed solution. Vendor can assume a length of 40ft for each location.

4.24 MIGRATION SERVICES

As a replacement system, migration of existing virtual machines and service is vital to the success of this project. These virtual machines shall be migrated to the new HCI solution with minimal impact and downtime to the City.

4.25 DOCUMENTATION SERVICES

All aspects of the project must be documented and provided to the City of Hemet upon completion of the project. Final sign off on the project will not be provided until documentation has been transferred, reviewed and accepted.

Project documentation shall be provided in both digital copy and hard copy. The City requires physical delivery of 6 (six) binders (3-ring or spiral bound) containing duplicate hard copies of all project documentation. Included with each hard copy shall be a USB drive (6 total) containing digital copies of all of documentation provided in hard copy.

Project documentation shall include the minimum following items:

• Provide Topology Documentation (Visio format)
• A list of all IP addresses, usernames and passwords associated with this project for remote or out-of-band access
• A list of manufacturer support contacts for all hardware and software • A list of all hardware serial numbers and associated contracts they fall under • A list of all software serial numbers and associated contracts they fall under

4.26 PROJECT MANAGEMENT
The vendor will provide a single point of contact throughout the entire duration of the project.

4.27 KNOWLEDGE TRANSFER
In addition to project documentation services, the City of Hemet also requests knowledge transfer take place.

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This transfer of knowledge, in addition to formal documentation, allows staff the ability to discuss the day -to-day operations of the new system along with the ability to ask direct, one-on-one questions with the engineers and technicians who assembled it.

Due to COVID-19 restrictions, this knowledge transfer shall be done remotely with City of Hemet staff via video teleconference and screen sharing technology. The length of knowledge transfer is dependent upon the complexity of the proposed solution. The City of Hemet recommends 8 hours of knowledge transfer be provided.

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SECTION V EVALUATION AND AWARD CRITERIA

5.0 BASIS OF AWARD

Award will be made to the Proposer whose proposal demonstrates to be the most qualified, responsive, and advantageous to the City. The City shall not be obligated to accept the lowest cost proposal but will make an award deemed the “Best Value” and in the best interests of the City after all factors have been evaluated.

The City reserves the right to reject any or all proposals or any part thereof, to waive any informalities in the proposal and minor irregularities, technical defects, or clerical errors, to make an award on the basis of suitability, quality of service(s) to be supplies, their conformity with the specifications and for the purposes for which they are required, and their non-confinement to cost. False, incomplete, or non- responsive statements in connection with the proposal may be deemed sufficient cause for rejection. The City shall be the sole judge in making such determination.

The City reserves the right to cancel or discontinue with the proposal process and reject any or all proposals in the event it determines that there is no longer a requirement for the furnishing of such items, materials, equipment, services, and/or funding is no longer available for this proposal, or it is otherwise in the City's best interest to cancel the proposal process.

Proposals will be reviewed and evaluated by an evaluation committee comprised of City personnel. Selection will not be made on cost alone but will be based upon the most responsive proposal and Best Value to the City. The award will be made in the best interest of the City.

The Evaluation Committee will consider only those proposals which have been considered responsive to the proposal. Any proposal which fails to meet the requirements of the proposal will be considered non-responsive and may be rejected. Responsiveness includes attention to detail in following the proposal format. The Evaluation Committee may also contact and evaluate the Bidder’s and the Subcontractors references; contact any Bidder to clarify any response; contact any current users of a Bidder’s services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process. The Evaluation Committee shall not be obligated to accept the lowest priced proposal but shall recommend such proposal that is the most qualified, responsive, and cost-effective proposal and in the best interest of the City.

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5.1 EVALUATION CRITERIA

Evaluation and award will be based on factors that are not limited to acquisition cost. These factors may include, but are not limited to:

5.1.1 Experience - Consideration will be given based upon the firm’s experience in specifying, providing, installing, and configuration of hyperconverged infrastructure. Customer references may be contacted and evaluated as part of this section.

5.1.2 P ersonnel - Additionally, consideration will be given based on the professional, technical, and educational qualifications of personnel that will be assigned to the project based on the resumes provided. Proposer should demonstrate that all key personnel have been successfully involved with projects of similar scope and magnitude.

5.1.3 C
ompleteness of Proposal - This category will consider the overall quality and completeness of vendor response. Demonstrating ability to understand the purpose, scope, and objective of the project.

5.1.4 Tot al Cost of Ownership - The City considers cost -effectiveness to be an extremely high priority

5.1.4.1 A fter each proposal has been reviewed and scored, the City may invite one (1) or more finalists to interview with the selection committee. The City will then negotiate a contract with the Vendor whose proposal and resources are deemed to offer the best value to the City. All contract awards must be approved by City Council.

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SECTION VI

PROPOSAL INSTRUCTIONS AND FORMAT

6.0 INTRODUCTION
To be considered responsive to this RFP, proposer must submit proposal in the format identified in this section. All requirements and questions in the RFP must be addressed and all requested data must be supplied. The City reserves the right to request additional information that, in City’s opinion, is necessary to assure that the proposer’s competence, number of qualified employees, business of the City, and financial resources are adequate to perform according to contract.

6.1 NUMBER OF COPIES
The proposer shall provide a minimum of one (1) original (Master Copy).

The proposer must also submit an electronic copy of the proposal and be submitted electronically through PlanetBids. The City prefers Adobe Acrobat (PDF) files for general documents. The electronic copy must be identical to the paper copy in both content and layout, but signatures may be omitted from the electronic copy.

6.2 DELIVERY OF PROPOSALS
Address/deliver original to: Procurement Administrator
City of Hemet
445 E Florida Ave.

Hemet, CA 92543
Electronic proposal to: City of Hemet Bid Page

Proposals must be received by the Procurement Administrator no later than the date and time specified on the cover page and Schedule of Events. LATE PROPOSALS WILL NOT BE ACCEPTED. Proposals shall be labeled as follows:

Hyperconverged Solution and Services 2022

6.3 PREPARATION
Proposals should be prepared in such a way as to provide a straightforward, concise delineation of capabilities to satisfy the r equirements of this RFP. Responses should emphasize the proposer’s demonstrated capability to perform work of this type. Expensive bindings, colored displays, promotional materials, etc., are not necessary or desired.

EMPHASIS SHOULD BE ON COMPLETENESS AND CLARITY OF CONTENT.

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6.4 PROPOSAL FORMAT
Proposals shall adhere to the following format for City and content. Proposals must be divided into the individual sections listed below and must be indexed and tabbed.

6.4.1 Cover Letter
The cover letter shall include a brief general statement of intent to perform the services and confirm that all elements of the RFP have been reviewed and understood.

The letter should include a brief summary of proposers’ qualifications and proposers’ willingness to enter into a contract under the terms and conditions prescribed by the City of Hemet Consultant Agreement. The letter should be signed by an individual who can bind the proposer contractually.

6.4.2 Table of Contents
The table of contents shall identify the contents of the proposal in a format consistent with the proposal requirements and format set forth herein.

6.4.3 Exceptions
Any and all exceptions to the RFP and/or Service Agreement (Attachment A) must be listed on an item -by-item basis and cross -referenced with the RFP document. If there are no exceptions, proposer must expressly state that no exceptions are taken.

6.5 PROPOSAL CONTENT

6.5.1 S ECTION I – EXPERIENCE
This section shall contain responses to the minimum proposer qualifications included in Section III – Proposer Qualifications of the RFP, a general overview of the proposer’s qualifications, and shall include, but not be limited to, the following information:

6.5.1.1 Proposer name, address, telephone number, and authorized representative(s).

6.5.1.2 P roposer shall identify the number of years of experience in providing equipment and installation, similar in size and scope to that requested in this RFP.

6.5.1.3 P roposer References: Provide three (3) client references utilizing the table below for which the proposer has provided similar services.

References shall include date and description of service, project location, completion dates, City’s name, contact person, title, address, email address and telephone number.

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Reference Table
Provide a minimum of 3 similar size complete installation references.

1. Owner Name:

Address:

Name of Contact:

Phone: Project Date:

2. Owner Name:

Address:

Name of Contact:

Phone: Project Date:

3. Owner Name:

Address:

Name of Contact:

Phone: Project Date:

6.5.2 SECTION II – PERSONNEL
Proposer shall identify the number of working employees who will be assigned to the worksite and identify the names of the project manager and key personnel who shall be assigned to this project if a contract is awarded, including resumes. Due to the work being conducted at our Police Station and City Hall, a Live scan background review will be required on all service personnel at no cost to the service provider.

6.5.3 SECTION III – QUALITY OF SOLUTION PROPOSED
Proposer shall provide a detailed description of the equipment and installation plan to be used in response to Section IV - Scope of Work. The prepared plan should demonstrate an overall understanding of the scope of work to be performed, and a timeline for how the project will be completed from start to finish.

Include in the schedule the sequence of implementation phases, the technical components, and modules to be installed, configured, and rolled out in each phase, the functionality to be rolled out in each phase, and the timing of each phase.

6.5.4 SECTION IV – COST SECTION
All costs associated with the services of this contract must be identified summarized on the Cost Sheet (Section VII). Projected hours for completion of the project shall also be included. Additionally, include a fee schedule for possible additional services.

The completed Cost Sheet shall be signed and submitted with proposal.

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SECTION VII COST SHEET

7.1 INTRODUCTION

In addition to completing the proposal, the proposer shall complete this summary cost sheet to include all costs, including travel and per diem, in accordance with the scope of work defined in Section IV. Proposer should submit detailed cost sheets on installation, freight, travel, and other reimbursable costs, as back up to this summary page; however, total costs must be reflected on this summary page.

7.2 COST FOR SCOPE OF WORK, SECTION IV

Please see attached cost estimates

Item Description Unit Price Quantity Ext. Price
Per Node Configuration
Appliance $- $-
CPU $- $-
Memory $- $-
Storage $- $-
Networking $- $-
Licensing $- $-
Training/Certs $- $-
Installation $- $-
Other $- $-
Other $- $-
Shipping $- $-
Tax $- $-
Total
Hardware/Software
Cost

$-
Note: Detail costs sheets shall be attached.

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Annual Support
Item Description Unit Price
Year 1 $ -
Year 2 $ -
Year 3 $ -
Year 4 $ -
Year 5 $ -
Total Five-Year Cost $ -

Note: All associated charges, including shipping and taxes must be included in the grand total of the submitted proposal.

Addendum(a) No(s). has/have been received and is/are included in this quotation.

The undersigned hereby proposes and agrees to furnish any and all materials, equipment, tools, labor, and services for proposed hyperconverged solution,

The undersigned bidder certifies that this proposal is made in good faith, without collusion or connection with any other person or persons bidding on the work.

This proposal submitted by:

Company Name Representative

Address

Phone & Fax Numbers

Email:

Authorized Signature

Hewlett Packard Enterprise Joseph Mack, Contracts Negotiator 1701 Mossy Oaks Road, Spring, TX 77389
(512) 319-0044
[email protected]
Please see
attached SOW
Joseph Mack

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Appendix A

SAMPLE PROFESSIONAL SERVICES AGREEMENT

By and Between

THE CITY OF HEMET, a California municipal corporation
and

Hewlett Packard Enterprise Company

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PROFESSIONAL SERVICES AGREEMENMT

BETWEEN THE CITY OF HEMET, CALIFORNIA AND

This Professional Services Agreement (“Agreement”) is entered into as of this day of

, 2022 by and between the City of Hemet, a California municipal corporation (“City”) and (“Contractor”). City and Contractor are sometimes hereinafter individually referred to as “Party” and hereinafter collectively referred to as the “Parties.”

RECITALS
A. City has sought by a request for proposal the performance of the Type of Service defined and described particularly in Section 2 of this Agreement.

B. Contractor was selected by the City to perform those services.

C. Contractor was selected by the City on the basis of Contractor’s demonstrated competence and the professional qualifications necessary for the satisfactory performance of the services required.

D. Pursuant to the City of Hemet’s Municipal Code, City has authority to enter into this Professional Services Agreement and the City Manager has authority to execute this Agreement.

E. The Parties desire to f ormalize the selection of Contractor for performance of those services defined and described particularly in Section 2 of this Agreement and desire that the terms of that performance be as particularly defined and described herein.

OPERATIVE PROVISIONS
Now, therefore, in consideration of the mutual promises and covenants made by the Parties and contained herein and other consideration, the value and adequacy of which are hereby acknowledged, the Parties agree as follows:

SECTION 1. TERM OF AGREEMENT.

(a) Subject to the provisions of Section 20 "Termination of Agreement" of this Agreement, the Term of this Agreement is for 1 year commencing on the date first ascribed above, unless otherwise extended in writing by the grant administrator.

(b) The City may, in its sole discretion, unilaterally exercise an option to extend the Agreement on a month -to-month basis, following expiration on the same terms and conditions, including compensation as set forth in Section 4.

(c) Contractor acknowledges that the Agreement term may extend over multiple City fiscal years, and that work and compensation under this Agreement is contingent on the City Council appropriating funding for and authorizing such work and compensation for those fiscal years. This Agreement may be terminated by the City at the end of a fiscal year when sufficient funding is not appropriated and authorized for the subsequent fiscal year. City is not obligated to pay Contractor for any amounts not duly appropriated and authorized by City Council.

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SECTION 2. SCOPE OF SERVICES & SCHEDULE OF PERFORMANCE.

(a) Scope of Services. Contractor agrees to perform the services set forth in Exhibit “A” “Scope of Services” (hereinafter, the “Services”) and made a part of this Agreement by this reference.

(b) Schedule of Performance. The Services shall be completed pursuant to the schedule specified in Exhibit “A.” Should the Services not be completed pursuant to that schedule, the Contractor shall be deemed to be in Default of this Agreement. The City, in its sole discretion, may choose not to enforce the Default provisions of this Agreement and may instead allow Contractor to continue performing the Services.

SECTION 3. ADDITIONAL SERVICES.

Contractor shall not be compensated for any work rendered in connection with its performance of this Agreement that are in addition to or outside of the Services unless such additional services are authorized in advance and in writing in accordance with Section 26 “Administration and Implementation” or Section 28 “Amendment” of this Agreement. If and when such additional work is authorized, such additional work shall be deemed to be part of the Services.

SECTION 4. COMPENSATION AND METHOD OF PAYMENT.

(a) Subject to any limitations set forth in this Agreement, City agrees to pay Contractor the amounts specified in Exhibit “B” “Compensation” and made a part of this Agreement by this reference. The total compensation, including reimbursement for actual expenses, shall not exceed dollars ($ ), unless additional
compensation is approved in writing in accordance with Section 26 “Administration and Implementation” or Section 28 “Amendment” of this Agreement.

(b) Each month Contractor shall furnish to City an original invoice for all work performed and expenses incurred during the preceding month. The invoice shall detail charges by the following categories: labor (by sub- category), travel, materials, equipment, supplies, and subconsultant contracts. Subconsultant charges shall be detailed by the following categories:
labor, travel, materials, equipment, and supplies. If the compensation set forth in subsection (a) and Exhibit “B” include payment of labor on an hourly basis (as opposed to labor and materials being paid as a lump sum), the labor category in each invoice shall include detailed descriptions of tasks performed and the amount of time incurred for or allocated to that task. City shall independently review each invoice submitted by the Contractor to determine whether the work performed, and expenses incurred are in compliance with the provisions of this Agreement. In the event that no charges or expenses are disputed, the invoice shall be approved and paid according to the terms set forth in subsection (c). In the event any charges or expenses are disputed by City, the original invoice shall be returned by City to Contractor for correction and resubmission.

(c) Except as to any charges for work performed or expenses incurred by Contractor which are disputed by City, City will use its best efforts to cause Contractor to be paid within thirty forty- five (3045) days of receipt of Contractor’s correct and undisputed invoice.

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(d) Payment to Contractor for work performed pursuant to this Agreement shall not be deemed to waive any defects in work performed by Contractor.

SECTION 5. INSPECTION AND FINAL ACCEPTANCE.

City may inspect and accept or reject any of Contractor’s work under this Agreement, either during performance or when completed. City shall reject or finally accept Contractor’s work within sixty (60) days after submitted to City. City shall reject work by a timely written explanation, otherwise Contractor’s work shall be deemed to have been accepted. City’s acceptance shall be conclusive as to such work except with respect to latent defects, fraud, and such gross mistakes as amount to fraud. Acceptance of any of Contractor’s work by City shall not constitute a waiver of any of the provisions of this Agreement including, but not limited to, Section 16 “Indemnification” and Section 17 “Insurance.”

SECTION 6. OWNERSHIP OF DOCUMENTS.

All original maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files and other documents prepared, developed, or discovered by Contractor in the course of providing the Services pursuant to this Agreement shall become the sole property of City and may be used, reused, or otherwise disposed of by City without the permission of the Contractor. Upon completion, expiration, or termination of this Agreement, Contractor shall turn over to City all such original maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files, and other documents.

If and to the extent that City utilizes for any purpose not related to this Agreement any maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files, or other documents prepared, developed, or discovered by Contractor in the course of providing the Services pursuant to this Agreement, Contractor’s guarantees and warranties in Section 9 “Standard of Performance” of this Agreement shall not extend to such use of the maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files, or other documents.

SECTION 7. CONTRACTOR'S BOOKS AND RECORDS.

(a) Contractor shall maintain any and all documents and records demonstrating or relating to Contractor’s performance of the Services. Contractor shall maintain any and all ledgers, books of account, invoices, vouchers, canceled checks, or other documents or records evidencing or relating to work, services, expenditures, and disbursements charged to City pursuant to this Agreement. Any and all such documents or records shall be maintained in accordance with generally accepted accounting principles and shall be sufficiently complete and detailed so as to permit an accurate evaluation of the services provided by Contractor pursuant to this Agreement. Any and all such documents or records shall be maintained for three (3) years from the date of execution of this Agreement and to the extent required by laws relating to audits of public agencies and their expenditures.

(b) Any and all records or documents required to be maintained pursuant to this section shall be made available for inspection, audit, and copying, at any time during regular business hours, upon request by City or its designated representative. Copies of such documents or records shall be provided directly to the City for inspection, audit, and copying when it is

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practical to do so; otherwise, unless an alternative is mutually agreed upon, such documents and records shall be made available at Contractor’s address indicated for receipt of notices in this Agreement.

(c) Where City has reason to believe that any of the documents or records required to be maintained pursuant to this section may be lost or discarded due to dissolution or termination of Contractor’s business, City may, by written request, require that custody of such documents or records be given to the City. Access to such documents and records shall be granted to City, as well as to its successors-in-interest and authorized representatives.

SECTION 8. INDEPENDENT CONTRACTOR.

(a) Contractor is and shall at all times remain a wholly independent contractor and not an officer, employee or agent of City. Contractor shall have no authority to bind City in any manner, nor to incur any obligation, debt or liability of any kind on behalf of or against City, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred in writing by City.

(b) The personnel performing the Services under this Agreement on behalf of Contractor shall at all times be under Contractor’s exclusive direction and control. Neither City, nor any elected or appointed boards, officers, officials, employees or agents of City, shall have control over the conduct of Contractor or any of Contractor’s officers, employees, or agents except as set forth in this Agreement. Contractor shall not at any time (c) or in any manner represent that Contractor or any of Contractor’s officers, employees, or agents are in any manner officials, officers, employees or agents of City. (d) Neither Contractor, nor any of Contractor’s officers, employees or agents, shall obtain any rights to retirement, health care or any other benefits which may otherwise accrue to City’s employees. Contractor expressly waives any claim Contractor may have to any such rights.

SECTION 9. STANDARD OF PERFORMANCE.

Contractor represents and warrants that it has the qualifications, experience and facilities necessary to properly perform the Services required under this Agreement in a thorough, competent and professional manner. Contractor shall at all times faithfully , competently and to the best of its ability, experience and talent, perform all Services. In meeting its obligations under this Agreement, Contractor shall employ, at a minimum, generally accepted standards and practices utilized by persons engaged in providing services similar to the Services required of Contractor under this Agreement, and shall use such skill, prudenc e, and diligence as other members of Contractor’s profession commonly possess and exercise. In addition to the general standards of performance set forth this section, additional specific standards of performance and performance criteria may be set forth in Exhibit “A” “Scope of Work” that shall also be applicable to Contractors work under this Agreement. Where there is a conflict between a general and a specific standard of performance or performance criteria, the specific standard or criteria shall prevail over the general.

SECTION 10. COMPLIANCE WITH APPLICABLE LAWS; PERMITS AND LICENSES.

Contractor shall keep itself informed of and comply with all applicable federal, state and local laws, statutes, codes, ordinances, regulations and rules in effect during the term of this Agreement.

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Contractor shall obtain any and all licenses, permits and authorizations necessary to perform the Services set forth in this Agreement. Neither City, nor any elected or appointed boards, officers, officials, employees or agents of City, shall be liable, at law or in equity, as a result of any failure of Contractor to comply with this section.

SECTION 11. PREVAILING WAGE LAWS.

It is the understanding of City and Contractor that California prevailing wage laws do not apply to this Agreement because the Agreement does not involve any of the following services subject to prevailing wage rates pursuant to the California Labor Code or regulations promulgated thereunder: Construction, alteration, demolition, installation, or repair work performed on public buildings, facilities, streets, or sewers done under contract and paid for in whole or in part out of public funds. In this context, “construction" includes work performed during the design and preconstruction phases of construction including, but not limited to, inspection and land surveying work.

SECTION 12. NONDISCRIMINATION.

Contractor shall not discriminate, in any way, against any person on the basis of race, color, religious creed, national origin, ancestry, sex, age, physical handicap, medical condition or marital status in connection with or related to the performance of this Agreement.

SECTION 13. UNAUTHORIZED ALIENS.

Contractor hereby promises and agrees to comply with all of the provisions of the Federal Immigration and Nationality Act, 8 U.S.C.A. §§ 1101, et seq., as amended, and in connection therewith, shall not employ unauthorized aliens as defined therein. Should Contractor so employ such unauthorized aliens for the performance of the Services and should the any liability or sanctions be imposed against City for such use of unauthorized aliens, Contractor hereby agrees to and shall reimburse City for the cost of all such liabilities or sanctions imposed, together with any and all costs, including attorneys' fees, incurred by City.

SECTION 14. CONFLICTS OF INTEREST.

(a) Contractor covenants that neither it, nor any officer or principal of its firm, has or shall acquire any interest, directly or indirectly, which would conflict in any manner with the interests of City or which would in any way hinder Contractor’s performance of the Services.

Contractor further covenants that in the performance of this Agreement, no person having any such interest shall be employed by it as an officer, employee, agent or subcontractor without the express written consent of the City Manager. Contractor agrees to at all times avoid conflicts of interest or the appearance of any conflicts of interest with the interests of City in the performance of this Agreement.

City understands and acknowledges that Contractor is, as of the date of execution of this Agreement, independently involved in the performance of non -related services for other governmental agencies and private parties. Contractor is unaware of any stated position of City

(b) Relative to such projects. Any future position of City on such projects shall not be considered a conflict of interest for purposes of this section.

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(c) City understands and acknowledges that Contractor will, perform nonrelated services for other governmental agencies and private parties following the completion of the Services under this Agreement. Any such future service shall not be considered a conflict of interest for purposes of this section.

SECTION 15. CONFIDENTIAL INFORMATION; RELEASE OF INFORMATION.

(a) All information gained or work product produced by Contractor in performance of this Agreement shall be considered confidential, unless such information is in the public domain or already known to Contractor. Contractor shall not release or disclose any such information or work product to persons or entities other than City without prior written authorization from the City Manager, except as may be required by law.

(b) Contractor, its officers, employees, agents, or subcontractors, shall not, without prior written authorization from the City Manager or unless requested by the City Attorney of City, voluntarily provide declarations, letters of support, testimony at depositions, response to interrogatories or other information concerning the work performed under this Agreement.

Response to a subpoena or court order shall not be considered "voluntary" provided Contractor gives City notice of such court order or subpoena.

(c) If Contractor, or any officer, employee, agent, or subcontractor of Contractor, provides any information or work product in violation of this Agreement, then City shall have the right to reimbursement and indemnity from Contractor for any damages, costs, and fees, including attorney’s fees, caused by or incurred as a result of Contractor’s conduct.

(d) Contractor shall promptly notify City should Contractor, its officers, employees, agents, or subcontractors be served with any summons, complaint, subpoena, notice of deposition, request for documents, interrogatories, request for admissions or other discovery request, court order or subpoena from any party regarding this Agreement and the work performed thereunder. City retains the right, but has no obligation, to represent Contractor or be present at any deposition, hearing, or similar proceeding. Contractor agrees to cooperate fully with City and to provide City with the opportunity to review any response to discovery requests provided by Contractor. However, this right to review any such response does not imply or mean the right by City to control, direct, or rewrite said response.

SECTION 16. INDEMNIFICATION.

(a) Indemnification by Contractor. As provided under Civil Code Section 2782.8, Contractor shall indemnify, protect, defend, and hold harmless City and any and all of its officials, employees, and agents (“Indemnified Parties”) from and against any and all third-party claims, actions, and proceedings (whether at law or equity, administrative or judicial), demands, orders, judgments, losses, liabilities, damages, costs and expenses, including attorney’s fees and costs, as awarded, (collectively "Claims") to the extent same arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor, its officers, agents, employees, or sub-consultants (or any entity or individual that Contractor shall bear the legal liability thereof) in the performance of professional services under this Agreement. In the event Claims are found by the trier of fact to have been caused by the joint or concurrent negligence of the City, i ts contractors and other Contractors, and Contractor, damages and expenses from both indemnity and duty to defend obligations shall be borne by each party in proportion to its negligence.

Notwithstanding the

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foregoing, in the event one or more defendants are unable to pay its share of defense costs due to bankruptcy or dissolution of the business, Contractor shall meet and confer with other parties regarding unpaid defense costs. The provisions of this section pertaining to Contractor’s duty to defend shall not apply if there is a project-specific general liability policy of insurance that insures all project participants for general liability exposure on a primary basis and also covers all Contractors involved with the project for their legal liability arising out of their professional services on a primary basis.

(b) Indemnification from Sub- consultants. Contractor agrees to obtain executed indemnity agreements with provisions identical to those set forth here in this section from each and every sub-consultant, sub-contractor or any other person or entity involved by, for, with or on behalf of Contractor in the performance of this Agreement naming the Indemnified Parties as additional indemnitees. In the event Contractor fails to obtain such indemnity obligations from others as required here, Contractor agrees to be fully responsible according t o the terms of this section. Failure of City to monitor compliance with these requirements imposes no additional obligations on City and will in no way act as a waiver of any rights hereunder. This obligation to indemnify and defend City as set forth herein is binding on the successors, assigns or heirs of Contractor and shall survive the termination of this Agreement or this section.

(c) City's Negligence. The provisions of this section do not apply to Claims occurring as a result of City’s sole negligence. T he provisions of this section shall not release City from liability arising from gross negligence or willful acts or omissions of City or any and all of its officials, employees, and agents.

(d) Limitation of Liability. Each party’s liability to the other under this Agreement is limited to the greater of $1,000,000 or the amount payable (for the past 12 months if recurring) by Customer to HPE for the relevant Order. Neither Customer nor HPE will be liable for lost revenues, goodwill, or profits, downtime costs, diminished business value, anticipated savings, business interruption, loss or damage to data, or incidental, exemplary, punitive, indirect, special or consequential costs or damages. This provision does not limit either party’s liability for unauthorized use of intellectual property, death or bodily injury; damage to tangible personal property caused by their negligence; any fees owed by Customer to HPE pursuant to the Agreement; acts of fraud or willful misconduct; nor any liability which may not be excluded or limited by applicable law.

SECTION 17. INSURANCE.

Contractor agrees to obtain and maintain in full force and effect during the term of this Agreement the insurance policies set forth in Exhibit “C” “Insurance” and made a part of this Agreement. All insurance policies shall be subject to approval by City as to form and content. These requirements are subject to amendment or waiver if so, approved in writing by the City Manager. Contractor agrees to provide City with copies of required policies upon request.

SECTION 18. ASSIGNMENT.

The expertise and experience of Contractor are material considerations for this Agreement. City has an interest in the qualifications and capability of the persons and entities who will fulfill the duties and obligations imposed upon Contractor under this Agreement. In recognition of that interest, Contractor shall not assign or transfer this Agreement or any portion of this Agreement or the performance of any of Contractor’s duties or obligations under this Agreement without the prior written consent of the City. Any attempted assignment shall be ineffective, null, and void, and shall constitute a material breach of this Agreement entitling City to any and all remedies at

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law or in equity, including termination of this Agreement pursuant to Section 20 “Termination of Agreement.” City acknowledges, however, that Contractor, in the performance of its duties pursuant to this Agreement, may utilize subcontractors.

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SECTION 19. CONTINUITY OF PERSONNEL.

Contractor shall make every reasonable effort to mai ntain the stability and continuity of Contractor’s staff and subcontractors, if any, assigned to perform the Services. Contractor shall notify City of any changes in Contractor’s staff and subcontractors, if any, assigned to perform the Services prior to and during any such performance.

SECTION 20. TERMINATION OF AGREEMENT.

(a) City may terminate this Agreement, with or without cause, at any time by giving thirty (30) days written notice of termination to Contractor. In the event such notice is given, Contractor shall cease immediately all work in progress within 90 day.

(b) Contractor may terminate this Agreement for cause at any time upon thirty (30) days written notice of termination to City.

(c) If either Contractor or City fail to perform any material obligation under this Agreement, then, in addition to any other remedies, either Contractor, or City may terminate this Agreement immediately upon written notice.

(d) Upon termination of this Agreement by either Contractor or City, all property belonging exclusively to City which is in Contractor’s possession shall be returned to City.

Contractor shall furnish to City a final invoice for work performed and expenses incurred by Contractor, prepared as set forth in Section 4 of this Agreement. This final invoice shall be reviewed and paid in the same manner as set forth in Section 4 “Compensation and Method of Payment” of this Agreement.

(e) City may suspend all or any portion of Contractor’s performance under this Contract at its sole option and for its convenience for a reasonable period of time not to exceed six (6) months. City must first give ten (10) days’ written notice to Contractor of such suspension.

City will pay to Contractor a sum equivalent to the reasonable value of the services satisfactorily provided up to the date of suspension. City may rescind the suspension prior to or at six (6) months by providing Contractor with written notice of the rescission, at which time Contractor would be required to resume performance in compliance with the terms and provisions of this Agreement. Contractor will be entitled to an extension of time to complete performance under the Agreement equal to the length of the suspension unless otherwise agreed to in writing by the Parties.

SECTION 21. DEFAULT.

In the event that Contractor is in default under the terms of this Agreement, the City shall not have any obligation or duty to continue compensating Contractor for any work performed after the date of default. Instead, the City may give notice to Contractor of the default and the reasons for the default. The notice shall include the timeframe in which Contractor may cure the default. This timeframe is presumptively thirty (30) days, but may be extended, though not reduced, if circumstances warrant. During the period of time that Contractor is in default, the City shall hold all invoices and shall, when the default is cured, proceed with payment on the invoices. In the alternative, the City may, in its sole discretion, elect to pay some or all of the outstanding invoices during the period of default. If Contractor does not cure the default, the City may take necessary

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steps to terminate this Agreement under Section 20. Any failure on the part of the City to give notice of the Contractor’s default shall not be deemed to result in a waiver of the City’s legal rights or any rights arising out of any provision of this Agreement.

SECTION 22. EXCUSABLE DELAYS.

Contractor shall not be liable for damages, including liquidated damages, if any, caused by delay in performance or failure to perform due to causes beyond the control of Contractor. Such causes include, but are not limited to, acts of God, acts of the public enemy, acts of federal, state, or local governments, acts of City, court orders, fires, floods, epidemics, strikes, embargoes, and unusually severe weather. The term and price of this Agreement shall be equitably adjusted for any delays due to such causes.

SECTION 23. COOPERATION BY CITY.

All public information, data, reports, records, and maps as are existing and available to City as public records, and which are necessary for carrying out the Services shall be furnished to Contractor in every reasonable way to facilitate, without undue delay, the Services to be performed under this Agreement.

SECTION 24. NOTICES.

All notices required or permitted to be given under this Agreement shall be in writing and shall be personally delivered, or sent by telecopier or certified mail, postage prepaid and return receipt requested, addressed as follows:

To City: City of Hemet
Attn: City Manager
445 E. Florida Avenue
Hemet, CA 92543

Notice shall be deemed effective on the date personally delivered or transmitted by facsimile or, if mailed, three (3) days after deposit of the same in the custody of the United States Postal Service.

To Contractor:

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SECTION 25. AUTHORITY TO EXECUTE.

The person or persons executing this Agreement on behalf of Contractor represents and warrants that he/she/they has/have the authority to so execute this Agreement and to bind Contractor to the performance of its obligations hereunder.

SECTION 26. ADMINISTRATION AND IMPLEMENTATION.

This Agreement shall be administered and executed by the City Manager or his or her designated representative. The City Manager shall have the authority to issue interpretations and to make amendments to this Agreement, including amendments that commit additional funds, consistent with Section 28 “Amendment” and the City Manager’s contracting authority under the Hemet Municipal Code.

SECTION 27. BINDING EFFECT.

This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the Parties.

SECTION 28. AMENDMENT.

No amendment to or modification of this Agreement shall be valid unless made in writing and approved by the Contractor and by the City. The City Manager shall have the authority to approve any amendment to this Agreement if the total compensation under this Agreement, as amended, would not exceed the City Manager’s contracting authority under the Hemet Municipal Code. All other amendments shall be approved by the City Council. The Parties agree that the requirement for written modifications cannot be waived and that any attempted waiver shall be void.

SECTION 29. WAIVER.

Waiver by any Party to this Agreement of any term, condition, or covenant of this Agreement shall not constitute a waiver of any other term, condition, or covenant. Waiver by any Party of any breach of the provisions of this Agreement shall not constitute a waiver of any other provision nor a waiver of any subsequent breach or violation of any provision of this Agreement. Acceptance by City of any work or services by Contractor shall not constitute a waiver of any of the provisions of this Agreement.

SECTION 30. LAW TO GOVERN, VENUE.

This Agreement shall be interpreted, construed, and governed according to the laws of the State of California. In the event of litigation between the Parties, venue in state trial courts shall lie exclusively in the County of Riverside, California. In the event of litigation in a U.S. District Court, venue shall lie exclusively in the Central District of California, in Riverside.

SECTION 31. ATTORNEYS FEES, COSTS AND EXPENSES.

In the event litigation or other proceeding is required to enforce or interpret any provision of this Agreement, the prevailing Party in such litigation or other proceeding shall be entitled to an award

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of reasonable attorney's fees, costs, and expenses, in addition to any other relief to which it may be entitled.

SECTION 32. ENTIRE AGREEMENT.

This Agreement, including the attached Exhibits "A" through "C," is the entire, complete, final, and exclusive expression of the Parties with respect to the matters addressed therein and supersedes all other agreements or understandings, whether oral or written, or entered into between Contractor and City prior to the execution of this Agreement. No statements, representations, or other agreements, whether oral or written, made by any Party which are not embodied herein shall be valid and binding.

SECTION 33. SEVERABILITY.

If any term, condition, or covenant of this Agreement is declared or determined by any court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions of this Agreement shall not be affected thereby, and the Agreement shall be read and construed without the invalid, void or unenforceable provision(s).

SECTION 34. CONFLICTING TERMS.

Except as otherwise stated herein, if the terms of this Agreement conflict with the terms of any Exhibit hereto, or with the terms of any document incorporated by reference into this Agreement, the terms of this Agreement shall control.

Eligibility. HPE’s service, support and warranty commitments do not cover claims resulting from:

1. improper use, site preparation, or site or environmental conditions or other non-compliance with applicable Supporting Material;

2. Modifications or improper system maintenance or calibration not performed by HPE or authorized by HPE;

3. failure or functional limitations of any non-HPE software or product impacting systems receiving HPE support or service;

4. malware (e.g. virus, worm, etc.) not introduced by HPE; or

5. abuse, negligence, accident, fire or water damage, electrical disturbances, transportation by Customer, or other causes beyond HPE’s control.

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PROFESSIONAL SERVICES AGREEMENT

BETWEEN THE CITY OF HEMET, CALIFORNIA AND
IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date and year first-above written.

CITY OF HEMET

ATTEST:

CITY CLERK

APPROVED AS TO FORM:

CITY ATTORNEY

Christopher Lopez
City Manager

SERVICE PROVIDER

By:

Its:

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EXHIBIT "A"

SCOPE OF SERVICES

I. Service Provider will perform to the satisfaction of the City the following Services:

A.

B.

C.

D.

II. As part of the Services, Service Provider will prepare and deliver the following tangible work products to the City:

A.

B.

C.

D.

III. During performance of the Services, Service Provider will keep the City appraised of the status of performance by delivering the following status reports:

A.

B.

C.

D.

IV. The tangible work products and status reports will be delivered to the City pursuant to the following schedule:

A.

B.

C.

D.

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V. Service Provider will utilize the following personnel to accomplish the Services:

A.

B.

C.

D.

VI. Service Provider will utilize the following subcontractors to accomplish the Services:

A.

B.

C.

D.

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EXHIBIT "B"

COMPENSATION

I. Contractor shall use the following rates of pay in the performance of the Services:

A. [job] [hourly rate]

B. [job] [hourly rate]

C. [job] [hourly rate]

D. [job] [hourly rate]

E. [job] [hourly rate]

III. The total compensation for the Services shall not exceed Dollars ($ ) as provided in Section 4
“Compensation and Method of Payment” of this Agreement.

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EXHIBIT "C"

INSURANCE

A. Insurance Requirements. Contractor shall provide and maintain insurance, acceptable to the City, in full force and effect throughout the term of this Agreement, against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the Services by Contractor, its agents, representatives, or employees. Insurance is to be placed with insurers with a cur rent A.M. Best's rating of no less than A -:VII. This financial rating requirement does not apply to wholly -owned captive insurance companies. Contractor shall provide the following scope and limits of insurance:

1. Minimum Scope of Insurance. Contractor shall maintain professional liability insurance appropriate to the Contractor’s profession. This coverage may be written on a “claims made” basis and must include coverage for contractual liability. The professional liability insurance required by this Agreement must be endorsed to be applicable to claims based upon, arising out of or related to Services performed under this Agreement. The i nsurance must be maintained for at least one three (13) consecutive years following the completion of Contractor’s services or the termination of this Agreement. During this additional one three (13) year period, Contractor shall annually and upon request of the City submit written evidence of this continuous coverage.

2. Minimum Limits of Insurance . Contractor shall maintain limits of professional liability insurance in the amount of no less than $1,000,000 per occurrence.

B. Other Provisions. Each insurance policy required by this Agreement shall be endorsed and state the coverage shall not be suspended, voided, cancelled by the insurer or either Party to this Agreement, or reduced in coverage or in limits except after 30 days' prior written notice by certified mail, when return receipt requested has been given to City. Should any of the above - described policies be cancelled (or non -renewed) prior to the expirations date thereof, notice of such will be provided in accordance with such policy provisions.

C. Other Requirements. Contractor agrees to deposit with City, at or before the effective date of this contract, certificates of insurance necessary to satisfy City that the insurance provisions of this contract have been complied with. The City Attorney may require that Contractor furnish City with copies of original endorsements effecting coverage required by this Section. The certificates and endorsements are to be signed by a person authorized by that insurer to bind coverage on its behalf. City reserves the right to inspect complete, certified copies of all required insurance policies, at any time.

1. Contractor shall furnish certificates and endorsements from each subcontractor identical to those Contractor provides . Where any subcontractor is retained by the Contractor, the Contractor shall require such subcontractor to maintain insurance appropriate to such subcontractor’s activities under this agreement.

2. Any deductibles or self-insured retentions must be declared to and approved by City. At the option of City, either the insurer shall reduce or eliminate such deductibles or self -insured retentions as respects City or its respective elected or appointed officers, officials, employees and volunteers or the Contractor shall procure a bond guaranteeing payment of losses and related investigations, claim administration, defense expenses, and claims.

3. The procuring of such required policy or policies of insurance shall not be construed to limit

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Contractor’s liability hereunder nor to fulfill the indemnification provisions and requirements of this Agreement.

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Attachment 1 – Solution Overview
In concert with your HPE dedicated field engineering team and industry experts also amongst our complete partner ecosystem, HPE has designed City Hall and PD HCI 2.0 modernized HYBRID IT Datacenters.

City Hall and Police Department Datacenters IT Hardware, Software, AI, Support and operational refreshing Production, backup, failover to either datacenter with backup in the cloud.

HPE Disaggregated Hyper-Converged Infrastructure for City and PD datacenters.

VMware vSphere Enterprise Plus; Backup with HPE StoreOnce; VEEAM Universal People (Culture eats Strategy for Lunch):

Planning, Communication, and Awareness: Knowledge transfer, collaboration, and alignment with IT in concert with business governance, SLAs and objectives. Education Services: Please see Attachment 7 - HPE GreenLake Core Training.pdf.

Process:

As we migrate off aging assets, the team will evaluate with City workloads to migrate at a time suitable to business climate and governance. Production, backup, failover to either datacenter with backup in the cloud.

Accelerated data migration process HPE will engage with the City IT team to execute the data migration process based on the standardized data migration approach. • Project coordination: HPE will assist the Customer with project coordination by initiating the project with a kick-off meeting and organizing follow-up and status meetings during the term of the remote data migration service. • Environment discovery process: HPE will analyze the in-scope servers and source environment, then document minimum supported requirements necessary for the remote data migration service.
• Migration design and pilot: HPE will identify the appropriate migration methodology and develop a data migration cookbook for this migration methodology. HPE will also perform a migration pilot based on the data migration playbook. HPE will perform a migration pilot for up to one (1) host and two (2) TB selected by the Customer.
• Migration planning: HPE will assist the Customer’s team with determining the proposed schedule to complete the migration successfully. • Migration execution: HPE will configure the necessary migration tools and execute the methodology for data migration from the source to the target HPE Alletra.

Please see Attachment 8 - HPE Storage Data Migration Service Data Sheet.pdf.

Technology:

HPE Disaggregated Hyper-Converged Infrastructure
Please see Attachment 9 - Technical White Paper - HPE Alletra dHCI for VMware vSphere.pdf
Production
HPE Disaggregated Hyper-Converged Infrastructure
The HPE Nimble Storage dHCI solution is an intelligent platform that has the flexibility of converged architecture and the simplicity of hyperconverged infrastructure (HCI). It

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disaggregates compute and storage and integrates hyperconverged control to give enterprises simple infrastructure management on a flexible architecture. Built with the powerful HPE ProLiant server, and the self-managing flash storage of HPE Nimble Storage arrays, this platform provides the flexibility to scale compute and storage independently for unpredictable growth and the data resiliency and performance needed for business-critical apps.

Powered by HPE InfoSight, this platform is intelligently simple, outstandingly resilient, and efficiently scalable. The solution is robust and fault-tolerant, and it is designed to deliver high performance and high availability. Extensive lab testing was conducted to validate that it meets those criteria. Customers can purchase and deploy their specified configuration with confidence in the quality of both the solution and the support they will receive from Hewlett Packard Enterprise.
• Intelligent turnkey deployment
• Storage policy-based management
• Scale-to-fit for cloud like agility
• Full-stack analytics and AI-Ops
• Integrated data protection
• 1-click upgrades and lifecycle management
• Deduplication and compression
• Triple+ Parity RAID
• Encryption of data at rest
• Zero-copy clones
• One screen, policy-driven intelligence for full stack health
• Smooth failure recovery
• Full stack support solves issues automatically
• 86% support solved automatically (storage only)
• One call to L3 support
• 99.9999% availability
• Free up compute resources
• Zero waste due to overprovisioning
• Reduce flash costs up to 33-50% and still get flash
performance
• Up to 21x or more Guaranteed Data Reduction*
• Auto-QoS

• No manual tuning
• Prescriptive capacity planning and forecasting
• Independent scaling of compute and storage
• Consolidated into one clean, neat rack
• Noiseless performance
• Built for compute and data-intensive apps
• Fast to deploy / box to VM/App

Avoids
• Costs of scaling capacity and performance by adding ‘Old School’ HCI nodes add up very quickly
• Every additional node also adds additional software costs for ESX licensing and ‘Old School’ HCI platform licensing

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HPE InfoSight eliminates wasted time and headaches by
transforming how storage is managed and supported.

Through cloud-based predictive analytics and machine
learning, InfoSight predicts and resolves 86% of
problems before your business is impacted and ensures

99.9999% of guaranteed availability. And, as it analyses and correlates millions of sensors every second, all
customers benefit as their systems get smarter and more reliable. InfoSight watches over your infrastructure 24/7 so you don’t have to spend your days, nights, and
weekends dealing with storage issues anymore.

Predicts and Prevents Problems
• Proactive Resolution: HPE InfoSight automatically predicts and resolves 86% of problems before you even know there is an issue.
• Solves Problems Beyond Storage: By collecting and correlating data across the infrastructure stack, HPE InfoSight uncovers the root cause of problems spanning storage to VMs. In fact, 54% of problems it resolves are outside of storage. • Prevents Known Issues: If a problem is detected in one system, HPE InfoSight learns to predict the issue and prevent other systems in the installed base from experiencing the same problem.

Global Visibility and Learning
• Sees What Others Can’t: HPE InfoSight sees from the past to the future and across your infrastructure, providing deep health and performance insights from storage to VMs.
• Simplifies Planning: HPE InfoSight takes the guess work out of planning. It accurately predicts capacity, performance, and bandwidth needs. It also lets you explore multiple scenarios using models derived through installed-based learning. • Storage Gets Smarter: Every system gets better and more reliable by learning from the collective insights and experiences of the installed base.

Support You Actually Like
• HPE InfoSight has proactive resolution means there’s no need for Level 1 or 2 support. In the rare case support is needed, speak directly with a Level 3 expert who will quickly resolve the problem. No more painful escalations – just the support you’ve always wanted.
• Rapid Root Cause: HPE Nimble support engineers have deep expertise in storage, servers, OSs, hypervisors, and applications. And, since HPE InfoSight already has all the information about the problem and your environment, the root cause for even the most complex issues are quickly identified.
• We Call You: If HPE InfoSight detects something that can’t be automatically resolved, our engineers proactively investigate and reach out to you with prescriptive recommendations – even if the problem is outside of storage. Never worry about who to call because we call you.

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Backup on Prem and in the CLOUD With HPE StoreOnce,
VEEAM Universal
Please see: https://www.veeam.com/hpe-storage-solutions.html?ad=menu-solutions Backup to the cloud involves using storage that’s made available by one or more cloud providers (like AWS, Microsoft Azure, Google Cloud and more) as a target for backups instead of a more traditional approach where backups are stored in on-premises infrastructure locally. Cloud-based storage can be the primary target for these backups, or they can be a secondary target, whereby backups are initially stored on-premises and subsequently tiered to cloud-based storage based on time and/or access frequency.

Multiple cloud vendors have multiple security options available to protect data from cyberthreats like ransomware. One of the most critical features to look for is immutability, which means that once your backups have been stored, they cannot be changed or deleted until another specified point in time. This ensures clean recovery in the event of an attack that has compromised production services and possibly backups that have not been made immutable.

Security
Please see Attachment 10 – HPE Nimble Storage dHCI Solution Security Guide – Secure Service Architecture Overview.pdf.

HPE StoreOnce is a disk-based, deduplicating, cloud integrated, backup system delivering rapid backup and recovery, automated protection against ransomware and long-term retention for the hybrid cloud.

Please see Attachment 11 - Technical White Paper - Protecting Data from Ransomware with HPE StoreOnce Catalyst.pdf.

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Disaster Recovery
Optional:
• Stretch Cluster: In a stretched cluster the servers act as a single system to provide high availability (HA) and load balancing despite not being located in the same facility. A stretched cluster offers the advantage of enabling easy migration of virtual machines from one geographic location to another while maintaining network connections with the other servers within the cluster. This scenario can be useful if, for example, a hurricane or other natural disaster were expected to hit one location.

In this case, critical virtual machines could be migrated to servers within the stretched cluster that are physically located in a different facility. VMware vSphere Metro Storage Cluster is an example of a configuration option that allows IT professionals the ability to create and manage stretched clusters. • VMware Site Recovery Manager and VMware vSphere Replication- VMware Site Recovery Manager™, the industry-leading disaster recovery (DR) software, can be consumed as a perpetual license or as a service through VMware Site Recovery™ for VMware Cloud™ on AWS. Site Recovery Manager automates and orchestrates failover and failback, ensuring minimal downtime in case of a disaster.

Built-in nondisruptive testing ensures your recovery time objectives (RTOs) are met.

Site Recovery Manager integrates with a vast ecosystem of underlying replication technologies, providing maximum flexibility. VMware vSphere® Replication™ provides VM-based replication, supporting a large variety of underlying storage solutions with recovery point objectives (RPOs) ranging from 5 minutes to 24 hours.

Please see Attachment 12 – VMWare Site Recovery Manager Datasheet.pdf and Attachment 13 – Zerto 7.0 Platform Overview.pdf.

Economics:

Hybrid IT with HPE GreenLake
Capacity planning is difficult to get right. Many businesses overprovision IT in an effort to play it safe; others underestimate their future needs and find themselves in a bind.

Both approaches require significant capital outlays and have long procurement cycles, limiting IT agility and restricting business operations. But there is an alternative: the public cloud—a fundamentally different model that changes IT from a capital- to consumption-based expense, so City of Hemet can scale rapidly without predicting capacity. And it offloads much of the “undifferentiated heavy lifting” that comes with operating a datacenter.

If your business uses on-premise IT for reasons such as security, control, and governance, you may hesitate to move to on-demand IT. But good news—HPE Pointnext can remove the burden of choice. HPE GreenLake combines the simplicity, agility, and economics of public cloud with the security and performance benefits of on- premise IT. City of Hemet can determine the “right mix” of Hybrid IT and workload placement without having to choose.

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Consumption-based infrastructure on your terms

With its agile pay-per-use service, HPE GreenLake can help your IT organization:
• Avoid IT expenses stemming from overprovisioning
• Improve time to market by maintaining a safe buffer of capacity, ready for use when you need it
• Keep capacity ahead of demand with regular monitoring—and a simple change order to replenish
• Pay for only the capacity used, not the capacity deployed • Reduce IT risk with tailored support
Combine the Benefits of Public Cloud with On-premise IT With HPE GreenLake, your organization gains the agility, pay-per-use billing, and rapid scalability of the cloud service delivery model. Surges in demand are easy to manage, so you get to market faster without wasting capital on overprovisioning IT capacity for peak loads. But the technology resides in your own datacenter, so you maintain control of security, data privacy, compliance, and performance.

With HPE GreenLake, your actual metered usage is billed monthly as a service. This helps you track costs, and includes the infrastructure, software, and support needed to run on-premise workloads with confidence.

Provide Stable, Reliable, Efficient Services
With HPE GreenLake, City of Hemet can stop worrying about your capacity: you have a compute resources buffer in place, ready to use when needed without lengthy procurement processes. Benefits include:
• Maximized business agility—increase capacity in minutes, not months, from the preprovisioned buffer.
• Lower risk of under provisioning and missed business opportunities. Our account support team works with you to monitor usage and suggests actions to replenish capacity before it is needed.
• Reduced business risk, because key workloads can be kept on-premise to meet security, privacy, latency, compliance, and control requirements, complemented by public cloud services as appropriate.
• Enterprise-grade support, making it simpler to operate your Hybrid IT. With one contact for your IT environment, backed by extensive global resources and 24x7 coverage.
• Simpler transitions to new technology. HPE Synergy, for example, delivers a dynamic IT environment; and HPE GreenLake can provide the needed room to grow that environment, because you still only pay for actual metered use.

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A Unique IT Model
• Unlike product financing arrangements, HPE GreenLake is a service with variable payments based on actual metered usage, aligning costs to the business. The contract can be multi-year and can accommodate technology refreshes, monthly payments that vary up or down, an easy change order process to add capacity at any time, and shared utilization risk.
• Unlike other utility offers, HPE GreenLake can include all the components needed to bring agility to your workloads: HPE servers, storage, networking, software, ConvergedSystem, and even non-HPE equipment, as well as certain Microsoft Azure services.
• The solution is especially well suited to service providers who need to align their IT cost with revenue, and who can benefit from a trusted IT partner to help operate the datacenter.

No Limit to Customization Possibilities
Gain the speed and convenience of cloud-like IT consumption, the security of on- premises, and the luxury of choice to design a solution that is just right for you. This solution includes a broad range of technology options from HPE and partners, including Microsoft, Docker, VMware®, and others, to design and build a truly customized infrastructure.

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Hewlett Packard Pointnext A&PS
Senior Project Manager

Education and Certification
• Graduate Study in Artificial Intelligence & Expert Systems, Carnegie- Mellon University
• BSEE in Computer Science, Massachusetts Institute of Technology) • Project Management Professional (PMP) Certification

Professional Profile
Since joining HPE in 1973, Mike has led countless services engagements ranging from large implementation & deployment programs to assessment & design projects. Mike is excellent at integrating, coordinating, and managing the efforts of diverse, cross-functional teams to ensure projects run smoothly and delivery goals are met. Mike has over 40 years’ experience in the information technology industry, with several years of experience in: software development, manufacturing engineering, quality management, infrastructure management, consulting, and program management

Relevant project experience

• Manage very large deployments, data center consolidations, data migrations, and SAN upgrade projects at several
companies
• Managed program office and team of 30 project managers for Enterprise multi-site data center migration & infrastructure upgrade for global shipping and logistics company
• Enterprise multi-site data migration – Planning & migration of data for several hundred servers across six sites for global insurance company
• World-wide multi-site Storage Resource Management
deployment for global shipping company
• Extensive & detailed project planning
• Managed multi-discipline, multinational team
• Infrastructure assessment & design covering SAN, server consolidation, and data replication for large HMO
• Large, multi-site SAN implementation and migration for Fortune 100 company

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Hewlett Packard Pointnext A&PS
Storage Consultant

Education and Certification
• Bachelor of Science, Computer Information Systems, California State University, Pomona, CA
• Retired 1st Lieutenant U.S. Army Officer, Logistics

Key Focus Areas
• Data Migrations both File and block based
• SAN infrastructure migration and consolidation
• Storage assessment and performance analysis
• SAN Migration/Consolidation
• Experienced in diagnostics, analysis, troubleshooting HPE storage infrastructure

Key Activities
• Data Migrations (Host & Array)
• SAN Infrastructure migrations
• Storage Assessments
• NAS Migrations
• Systems and storage provisioning
• Knowledge transfer and guidance

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Relevant project experience
22 years of experience with HPE, the last 11 years as part of the HPE A&PS Storage Delivery team.

Storage Implementation Services
• Provides technical expertise and guidance in the design, installation, and management of multiple SAN sites.
• Configures and certifies Enterprise SANs consisting of 3PAR, EVA, MSA, ESI, and MSL storage solutions and their associated software (pathing, SAN management, switch management, tape management, and backup) at various client sites.
• Configures and zones SAN switches; configures HBAs on various operating systems to allow storage to be presented to them. • Configures and provides expertise in migration of data from multiple storage vendors.
• Provides diagnostics and troubleshooting as needed at client sites. • Provides knowledge transfer to IT personnel in the management and support of their SAN solutions, and detailed documentation sets to clients, using various software tools.

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Hewlett Packard Pointnext
Technical Services Business Consultant
Education and Certification
• Bachelor of Science - Engineering Graphics
•
HPE Global Method for IT Strategy and Architecture (ITSA) Certification• HPE Cloud Roadmap, Hybrid Service, Converged Management, OneView Key Focus Areas
Cloud Strategy and Planning
Enterprise Architecture
Solution and Initiative Architecture
Application and Infrastructure Design
Large, global programs
Key Activities
Enterprise Architecture Planning and Design
Process and Governance
Proven P
rogram Management
Varied Sector Experience:
- Manufacturing
- Government
- Financial
- Utilities
- Healthcare

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Relevant work experience
Since Nov 2010 - present HPE Technical Services Consulting •Cloud, HP Cloudsystem, Helion strategy, planning and POC for large retailer; Cloud strategy also for US State government agency; Partner consultant for Oil & G
as client Cloud Roadmap
•Data Center Simplification, consolidation strategy & business case for multiple large international financial enterprises & Fortune 100 Unified messaging and collaboration strategy for large transportation company.
•
Development, Mentoring and Marketing of Enterprise Architecture Services •
Enterprise Architecture services delivery and training
•
Client presales and infrastructure support roles
- Major Transportation Merger
- Healthcare provider architecture
- A
ccountable Care Organization Framework
•Enterprise Architecture (including business architecture, application architecture, data architecture, infrastructure architecture, and governance), Program Management, c-Level consulting, Cloud strategy and planning.
2007-2010 Sr. Enterprise Architect and Sr. Program Manager •Enterprise Architecture, business strategy, global program management - Cloud Roadmaps for major retailer, insurance company. - L
ead Integration Architect – Standards, Consolidation,
- G
eneral Motors 2006 Standardized Work and SDP development Lead. This was used as basis for the SEI CMMI Acquisition model development - Data Center standardization, virtualization and design; key enablers of cost reduction a
nd agility benefits through cloud computing.
- Architecture Strategy – General Motors, Acxiom, H&R Block and others - Architecture & Design for Federal Government Agency – Architecture lead, Storage A
rea Network (SAN), high availability, SAS, web services. Enterprise disaster r
ecovery and plan for a 9/11 type event.
- Enterprise Architecture for CO State Government – Business Architecture study for state CIO leading to convergence strategy to eliminate bureaucracy. - Architecture for International Bank (ABN Amro) – enterprise management, high availability s
olutions for Microsoft, thin client and disaster recovery scenarios. - N
ationwide office refresh of 5000 insurance agents; logistics planning, de- provisioning, monitoring and reporting for American Family though innovative tools - B
usiness Architecture – Led a CIO sponsored workshop based business architecture, gaining consensus of key stakeholders for transformational business vision, p
rinciples, goals and implications of each. Basis for the 3-5 year IT strategy for this Midwest utility.
•
1987 - 2007 Sr. Enterprise Architect, Solution Architect, Technical Consultant

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[HPE: add finalized version number] v. 1.05 EN

Agreement for
HPE GreenLake Services
For
City of Hemet

Prepared by Kristen Schnoebelen
On behalf of HPE Pointnext Services

Issue date: 5/23/2022
Customer Project Reference Number: City of Hemet RFP

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HPE GreenLake Agreement | Response to [City of Hemet] Page 2 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

About this Agreement

© Copyright 2022 Hewlett Packard Enterprise Development LP.

Parties

HPE:

The Hewlett Packard Enterprise Company
entity that signed this agreement.

Customer:

City of Hemet entity that signed this agreement.

This Agreement identifies the HPE GreenLake services (“Services,” “GreenLake”) HPE will perform for Customer.

This agreement includes a Statement of Work (“SOW”) and all applicable exhibits and appendices mentioned herein, and they collectively represent the agreement between HPE and Customer (“Agreement”). All datasheets listed, or specific sections of datasheets referenced, in this agreement are incorporated by reference.

In the event of any conflict, the following order of precedence applies:
• HPE GreenLake Add-on Services Addendum (if applicable) • HPE Support and Professional Services – Data Privacy and Security Agreement • HPE GreenLake Statement of Work (“SOW”)
• GreenLake Terms and Conditions
• Datasheets referenced in the Agreement
• Customer purchase order (if applicable), excluding any Customer preprinted terms.

Handwritten or typewritten text (other than information specifically called for in the spaces provided) that purports to modify or supplement the printed text of this agreement has no effect. It does not add to or vary the terms of this Agreement.

This Agreement contains HPE Confidential Information and is proprietary to HPE. No person may (a) disclose any part of it without HPE’s express written authorization, or (b) duplicate or use it for any purpose other than to receive the Services from HPE.

For your convenience, this Agreement is sent via e-mail and is available in hard copy if requested.

If the content differs between the hard copy and electronic copy, the content of the hard copy will prevail.

This Agreement contains defined terms and acronyms, which are collected in Exhibit F– Defined Terms and Abbreviations.

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HPE GreenLake Agreement | Response to [City of Hemet] Page 3 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

Table of Content
About this Agreement 2
HPE GreenLake SOW 4

1. Overview 4

2. HPE Services 4

3. Term 8

4. Charges 8

5. Ordering 12

6. Limitations and Assumptions 13

7. Signatures 13

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HPE GreenLake Agreement | Response to [client] Page 4 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

HPE GreenLake SOW

1. Overview
HPE GreenLake
HPE GreenLake is a consumption-based solution that includes the following Services:
a. System Provisioning and Installation,
b. Relationship Management,
c. Usage Metering,
d. Capacity Management,
e. Support,

(*) Included only if selected by the Customer
Solution for City of Hemet
• This G reenLake solution provides Customer with …Please see attached proposal. • Services will begin after execution of this Agreement, and, if required by Customer, the receipt of a valid, acceptable purchase order (see Section 5.Ordering).

2. HPE Services
System Provisioning and Installation

2.1.1 Systems
• HPE will provide to Customer the access and use of the hardware and software listed in – System Details.
• HPE will provide the Systems at the locations listed in – System Details. • Customer may use the Systems for the term indicated in – System Details • for internal business purposes only, but only if Customer complies with this Agreement.

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HPE GreenLake Agreement | Response to [client] Page 5 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

2.1.2 Software and licenses
• Software that is provided as part of the Systems is listed in – System Details • It is subject to the terms of the software license agreement made available to Customer in hard copy or by accessing a designated HPE website.
• For non-HPE branded software, the third-party license terms will govern its use. Customer may be directed to the third party’s URL to click and accept the third party’s license terms and download the software for use under this Agreement.
• Any licensing terms granted will terminate upon termination or expiration of this Agreement.

2.1.3 Hardware, Software, and Metering Tool Installation • HPE will install the hardware and software provided as part of the Services, according to the details and datasheets listed in Exhibit B– GreenLake Core Services Details. • HPE will be responsible for the installation of the metering tool described in Section 2.4.1. • Systems are considered delivered upon Customer’s or its designee’s receipt of Systems at the installation Site.

2.1.4 Service Experience
HPE GreenLake Standard
• HPE will provide enhanced incident management (see Table 3A of the datasheet), service relationship management (see Exhibit B section 3), capacity management and planning, and proactive support for the Systems as described for HPE GreenLake Standard service in the HPE GreenLake datasheet. An HPE Account Support Manager is the single point of contact in the HPE Assigned Account Team overseeing delivery of the post-implementation services and will be responsible for coordinating the proactive services.
• The included optional proactive services (as described in Exhibit B section 5.2) and more fully described in Table 4 of the datasheet).
• Additional included features will be documented in the Account Support Plan at the start of the service.

For a complete description of the service, scope, and responsibilities, refer to the datasheet.

Relationship Management
After System installation, HPE will provide support using Relationship Management Services, which will include:
• Assigned Account Team ("AAT”), a team dedicated to the ongoing support of Customer’s infrastructure, in cooperation with Customer’s nominated technical staff and IT management. Assigned roles and available business hours are identified in Exhibit B– GreenLake Core Services Details.. • Account Support Plan (“ASP”), which details all aspects of the Customer environment and support services (for example, technical configuration details, service levels and coverage windows, roles, responsibilities, contact information, contract change management process and escalation procedures) and will be routinely reviewed.
• Support planning and review conducted according to the frequency listed in the ASP. • Sup port activity review conducted according to the frequency in ASP. • HPE Support Center (“HPESC”), a comprehensive online resource for instant customized knowledge, tools, and services.
• Inventory of the products covered under this Agreement

Usage Metering & Capacity Services

2.3.1 Metering Tools

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Customer Project Reference Number: [insert]
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• HPE will provide metering tools to measure the Systems’ usage for the purpose of monthly billing. • HPE’s metering tools collect the data needed to determine usage (e.g., server on/off or virtual machine memory consumption, physical core utilization percent, or written GB. • Subject to automated housekeeping routines, unencrypted files remain on Customer’s metering server where Customer can check raw data collected at any time. • HPE’s metering tools will reside on a virtual machine provided by Customer and in its own datacenter, which must meet the minimum specifications for running a current supported version of Microsoft Windows Server operating system.
• All metering happens inside Customer’s datacenter firewall, and an encrypted communication (email or API) with usage data is sent daily to HPE.
• Metering of the Systems will begin on the date of completion of HPE’s installation of the metering tools. • HPE will be responsible for ongoing administration, upgrades, and maintenance of the metering tools.

This will include identification and installation of metering tool patches.

2.3.2 Used Capacity
• HPE will measure the Systems’ usage by the defined System’s Unit to calculate the monthly consumption-based charges. – System Details states the applicable Unit for each System, which will be measured as follows:

a. Virtual Machines (for example, Synergy, ProLiant, or general servers) Virtual Machine usage is measured in Compute Units. A Compute Unit is considered Used Capacity if it is allocated one or more times per day, as collected by the metering tools. “Daily Used Capacity” is the total number of Compute Units allocated in a day.

b. Usable Capacity – Amount of data written excluding RAID or erasure coding overheads.

Applicable to:
• Nimble Storage Arrays – UoM = Written Usable GiB
• StoreOnce – UoM = Written Usable GB
•

The storage device usage is measured in either gigabytes (GB) or gibibytes (GiB)* of storage written to at a usable capacity level (i.e., excluding RAID or Erasure Coding overheads).

Storage is considered Used Capacity when data is sent from a server and written to the disk drives in the array as determined from the data collected by the metering tools. Data is collected daily, and “Used Capacity” is the average storage space in use over the month.

* Note: If required, GreenLake Central is capable of translating the measured data to Gigabytes (GB), Gibibytes (GiB), Terabytes (TB) or Tebibytes (TiB) respectively.

Further Units of Measures are defined, if applicable, in relevant Exhibits.

• Unless otherwise specified in Exhibits, “Used Capacity” is the monthly average of the applicable Daily Used Capacity, rounded to the nearest whole number (for example, 10.01 up to and including 10.49 will be rounded down to 10, and 10.50 up to and including 10.99 will be rounded up to 11). • For an HPE provided software product that is directly licensed to individual hardware devices or other variable/quantifiable condition, HPE will update GreenLake Central monthly, with the number of HPE

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HPE GreenLake Agreement | Response to [client] Page 7 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

licenses used (for example, License per CPU). The same rounding factor described above for the hardware layer will also be applied to the number of licenses used. • For an HPE-provided software product that is licensed at an environment wide level (for example, not dependent on the amount of hardware deployed or other variable/quantifiable condition), the charge would be fixed per month irrespective of usage.

2.3.3 GreenLake Central
• HPE will provide online access to GreenLake Central using HPE-provided authorized user credentials.

Customer will have access to daily and monthly capacity usage reports and can run standard and customer generated ad-hoc reporting.
• Customer and HPE will mutually agree on the list of Customer employees who will have access to the usage data.
• Customers per Unit metered usage is sent daily to GreenLake Central, and usage is summarized monthly.
• HPE only uses the metering data for capacity planning meetings and for invoicing activities.

2.3.4 Audit of Metering Tools
• Each calendar quarter, with 3 business days advance notice, HPE may inspect, audit, and test the metering scripts, all usage data, and Systems for the purpose of validating proper usage data. • Inspections may be immediate in the event of an apparent metering script failure, any discrepancy in usage data, or any suspected manipulation.

2.3.5 Capacity Services
• During the support planning and review sessions (see Section 2.2) Customer and HPE will review capacity and consumption trends and discuss Customer’s consumption forecast to assess if capacity needs to be adjusted.
• As required, and subject to the contract change management process, HPE will order appropriate Systems, coordinate installation of additional capacity, and amend software licensing requirements as required. All capacity will require the same level of maintenance to any existing Systems. • HPE will install, configure, and test additional capacity within 1 calendar week of arrival at the Customer location, unless otherwise agreed.
• Should growth or usage be lower than originally agreed, at HPE’s discretion, HPE is entitled to physically de-install and remove unused capacity using the contract change management process.

HPE will notify Customer of such intent and Customer will have 14 calendar days from date of the notification to make the Systems ready for removal.
• HPE will manage capacity for the Systems listed in – System Details.

Support Services
HPE will provide a comprehensive set of hardware and software support services for the Systems, as specified in Exhibit B– GreenLake Core Services Details. These include reactive services for remote diagnosis and support, as well as on-site hardware repair if it is required, along with a selection of options that customize the reactive service experience to your requirements. In addition, there are many proactive service selections to tailor the support for your highest priority areas of need.

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HPE GreenLake Agreement | Response to [client] Page 8 of 14

Customer Project Reference Number: [insert]
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3. Term
System Term
• Each System Term will start on the earlier of
a. the date that HPE notifies Customer in writing of the completion of the HPE installation services of the System at the Customer’s designated Site(s), or
b. the day on which the Customer can use the System.

and will continue for an initial period defined in – System Details or in a corresponding change request (“System Term”), after which it will automatically extend on a month-to-month basis until the Agreement is terminated unless the System includes components not able to be extended monthly (e.g. third party software), in which case the System Term will extend for the minimum period of time applicable to the components.
• HPE will notify Customer 90 days in advance of end of System Term.

Effective Date
This Agreement is effective as of the last date of signature in the Signatures section of this SOW (“Effective Date”).

Agreement Term
This Agreement begins on the Effective Date and remains in force until the end of the last applicable System Term, including any applicable extension period.

4. Charges
Pricing

4.1.1 Pricing Mechanism
• The basic pricing factor is Used Capacity, subject to the pricing model and minimum invoiceable amounts stated in Exhibit C– Pricing.

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HPE GreenLake Agreement | Response to [client] Page 9 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

• “Monthly Price” is calculated by
a. multiplying the greater of Used Capacity or Reserved Capacity by the applicable Price per Unit (reported in
the Price Bands in Exhibit C– Pricing), for each
System,
and adding
b. any applicable fixed monthly charges stated in Exhibit C– Pricing, and
c. any applicable charges for optional services stated in Exhibit C– Pricing.

4.1.2 Minimum Invoiceable Amounts
Premium Model
• The Reserved Capacity is a percentage of the Requested Capacity as specified in – System Details.

The Customer will be invoiced on the greater of Reserved Capacity or Used Capacity. • Buffer Capacity is additional capacity above the Requested Capacity and will only be invoiced when used.
• Variable Capacity is the delta between the Requested Capacity and Reserved Capacity. This capacity is billed when used.

4.1.3 Pricing in case of metering issues
• If daily usage data cannot be collected by the metering scripts for more than 2 calendar days (including delays in implementing the metering script), HPE will send Customer an email indicating that the daily usage data cannot be gathered. Customer will immediately assist HPE in resolving the problem. • If this issue continues for up to 30 days and
a. usage data has already been collected, then HPE will use the usage data from the day immediately preceding the failure for that 30-day period. b. no usage data has been collected, then HPE will use the mid-point between the Installed Capacity and the Reserved Capacity for that 30-day period.
• If the issue continues beyond 30 days, one of the following will apply until the daily usage data issue is resolved:
a. If the cause is attributable to Customer, the billable amount will be equal to the Installed Capacity. b. If the cause is attributable to HPE, the billable amount will be equal to the Reserved Capacity. • If the cause is due to unidentified or unforeseeable external factors (in other words, neither HPE nor Customer has directly contributed to the failure through action or inaction), the billable amount will be equal to the mid-point between the Installed Capacity and the Reserved Capacity.

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HPE GreenLake Agreement | Response to [client] Page 10 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

4.1.4 Price Adjustments
• Prices are calculated upon the Customer’s estimated average growth per year through the System Term as set forth in Exhibit C– Pricing.
• HPE and Customer will negotiate equitable changes to the prices and fees in good faith if a. Customer does not meet the annual growth rate assumption as stated in Exhibit C, or b. where a material adverse change in Customer’s financial or operating condition has occurred since this Agreement was signed.

Invoicing

4.2.1 Start of Monthly Invoicing
• Invoicing for the Services will begin upon the earlier of:
a. the first day after HPE notifies Customer in writing of the completion of the HPE installation services (outlined in Section 2.1.3) of the System at the installation Site(s), or b. the day on which Customer can use the System.
• If installation services are delayed for a cause not attributable to HPE, on the 31st day from delivery of System to the installation Site(s) HPE will start invoicing Customer the Delay Fee monthly in arrears.

Delay Fee is calculated as follows:
• HPE will invoice Customer monthly in arrears, unless otherwise stated, for • the Monthly Price,
• any applicable additional charges (e.g., Early Termination Fees, Return Fee, etc.), and • any applicable taxes (e.g., sales, value-added (VAT), or similar taxes) • Option for payment in full-subject to terms and approval

4.2.2 Taxes
• Prices are exclusive of applicable present or future sales, value-added (VAT), or similar taxes. HPE’s invoices will separately state charges and applicable taxes. Unless Customer has provided HPE with an appropriate exemption certificate before the relevant Services are performed, Customer will pay or reimburse HPE for all present or future taxes, fees, and surcharges applicable to the Services (however levied).
• If Customer is required to withhold any tax related to the Services, Customer will reduce payment to HPE by the amount of the tax and provide HPE with applicable tax documentation necessary for HPE

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HPE GreenLake Agreement | Response to [client] Page 11 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

to reclaim all withheld taxes. If Customer has not provided the necessary documentation within the time prescribed by the taxing authority, Customer will reimburse the withheld amounts to HPE. • Each party is solely responsible for all taxes and assessments upon its own real and personal property and net income.

4.2.3 Questions About Invoices
Customer will have 3 business days to contact the HPE ASM or HPE Service Advisor following the monthly billing cycle with any questions or concerns regarding the invoice.

Payment
• Customer will pay invoiced amounts without offset within 30 days of the invoice date. • Where the invoice value is disputed then the Customer must pay the reserved capacity amount within 30 days of invoice date and state the reasons for withholding. The parties will work in good faith to resolve the dispute promptly.
• HPE may suspend or cancel performance of Services if Customer fails to make payments when due.

De-installation Fees
• Upon a System Term’s expiration or termination, or HPE removing unused Systems, Customer is responsible for any reasonable fees associated with the de-installation, packing, and transportation to return Systems to HPE (“Return Fee”).
• The parties will discuss and agree upon a termination assistance plan, as may be required. If Customer requires termination assistance services, HPE will provide them at HPE’s then-current professional services time and materials rate.
• Customer must return the Systems to HPE within 30 days from expiration or termination date.

Early Termination Fees

4.5.1 Termination for Convenience, Customer Breach or Insolvency • In the event of termination of this Agreement or any System before the expiration of the System Term, Customer must pay HPE “Early Termination Fees,” calculated as follows:
a. for each impacted System: (the Reserved Capacity at the time of the termination x applicable price per System per month x the number of months remaining in the affected System Term) x 1.1, b. for fixed monthly charges: the sum of any monthly fixed charges set forth in Exhibit C x the number of months remaining in the affected System Term, and c. for optional software or services: Early Termination Fees, if any, stated in the relevant Exhibits.

• Customer will finally settle all liabilities arising out of any termination in accordance with this Section upon payment in full of HPE’s final invoice, which will include a. the Early Termination Fees,
b. any outstanding consumption-based charges, and
c. the Return Fee.

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HPE GreenLake Agreement | Response to [client] Page 12 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

4.5.2 Termination for HPE Breach or Insolvency
In the event of termination of an uncured HPE breach or HPE insolvency event, HPE will relieve Customer of the Early Termination Fees and the Return Fee.

5. Ordering
Placing an Order
• If Customer issues purchase orders as a matter of business, Customer will promptly provide an acceptable purchase order (referring to the information required in Section 5.3) for HPE to begin to provide the Services. The value of such purchase order must cover the “Year 1 Minimum Purchase Order Value” amount stated below in Section 5.3.
• If Customer does not issue purchase orders as a matter of business practice, Customer represents and warrants that
a. its signing of the completed SOW authorizes HPE to begin to provide the Services, b. Customer will pay for the Services without the necessity of a purchase order, and c. Customer will not contest payment for the provision of Services due the fact that no purchase order was issued.

Order Information
Customer’s purchase order (if required) must reference the following HPE service-specific information:
• Customer Project Reference Number: [SFDC ID]
• Description: [HPE GreenLake]
• Estimated Year 1 Contract Value: [estimated contract value] • Estimated Expenses (exclusive of taxes): [estimated travel expenses if applicable] Updated Purchase Orders
Annually or when funds in the current purchase order are insufficient to cover estimated usage for the next 3 months, Customer will promptly provide HPE with an updated or new purchase order with sufficient funds to cover estimated usage during the next year.

Customer Addresses
Customer Sold-To Address
• [CustomerName]
• [CustomerContactName]
• [CustomerStreet]
• [CustomerCitySTZip]
• [CustomerContactPhone]
Customer Invoice Address
• [CustomerName]
• [CustomerContactName]
• [CustomerStreet]
• [CustomerCitySTZip]
• [CustomerContactPhone]
Delivery Address(es)
• See – System Details

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HPE GreenLake Agreement | Response to [client] Page 13 of 14

Customer Project Reference Number: [insert]
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6. Limitations and Assumptions
• Any Services not described in this SOW are out of scope. • HPE will provide the Services (or portions thereof) from any location determined by HPE. Any requests by Customer to change the location will impact pricing and is subject to the Change Management Process.
• Documentation created for this Service will be available in electronic format using Microsoft Office. • The fees in Section 4 – Charges include the installation services for the Systems covered under this SOW at the time of execution. The fees do not include installations that may be required as a result of a Customer initiated System relocation. Relocation services may be purchased separately. • Any of the information associated with the metering tools, the process to bill and collect amounts due hereunder, or metering or reporting of usage data will be deemed to be confidential information of Customer and HPE.
• HPE is not responsible for the performance or non-performance of third-party vendors, their products, or their support services.
• Customer acknowledges that HPE’s ability to provide the Services under this Agreement is contingent upon the accuracy and completeness of information and data that Customer provides, as well as Customer’s cooperation and timely performance of its obligations. If any such data or information is found to be inaccurate or incomplete, or Customer fails to perform its obligations, the parties will negotiate in good faith equitable changes to the impacted Statement of Work, which may include changes to the fees.
• GreenLake Management Services are limited to the list of products which are listed in – System Details. • All deliverables are accepted upon delivery unless otherwise specified. • Service Level Objective Exclusions – The following are excluded from SLOs:
a. Delays in Customer approval process
b. Incidents due to Customer’s applications, hardware, software, services or facilities c. Management station downtime at Customer site
d. Incidents due to Customer WAN/LAN-related issues
e. Force Majeure at Customer or HPE site
f. Planned outages and scheduled maintenance
g. Factors outside HPE’s reasonable control
h. Any act or omission on the part of Customer, its contractors or vendors, or any other entity over which Customer exercises control or has the right to exercise control, including Customer’s failure of to perform its obligations
i. Interruptions or Incidents not reported by Customer, or where no ticket was opened j. SLOs will be excluded during pre-handover phase or during any termination assistance services k. SLOs are excluded during the first 30 days from the effective date of the change order for any products added to the Systems under the contract change management process described in

0.0.1864194544 Exhibit B– GreenLake Core Services Details Section 3 of this HPE GreenLake SOW.

7. Signatures
• The following signatures indicate the parties’ acceptance of this Agreement. • Customer acknowledges that signature of this SOW is a binding commitment to purchase the Services. • Unless signed by both parties, this SOW and the prices herein will expire 30 days from date of issue.

Will Customer Issue a Purchase Order?
• [yes /no]

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HPE GreenLake Agreement | Response to [client] Page 14 of 14

Customer Project Reference Number: [insert]
Confidential – Subject to use restriction

{{{proposal.customerDetails.endCustomerCompa
nyName}}}

{{{proposal.sellerDetails.hpeEntityName}}}
(Authorized Signature) (Authorized Signature)
(Print Name) (Print Name)
(Title) (Title)
(Date) (Date)

Please sign this document and return to HPE accompanied by your purchase order.

Electronic signatures are acceptable in countries where electronic signatures are enforceable. If a wet signature is used, please sign two copies of this document, and HPE will sign and return one copy to your attention.
[Hewlett Packard Enterprise Entity Name]
ATTN: [HPE Recipient]
[HPE Address]
Phone : [HPE phone]
Fax : [HPE Fax]

13.B

City and PD IT Infrastructure As a Service
5Yr HW/SW/Suport $1,055,868 Commitment with variable Failover Capacity Education Services $65,000 learningpath-greenlake-core.pdf Migration Services $57,096 NQ04170543-01.pdf
Options: VEEAM $72,000 Transition to Universal
Zerto 100 vms $230,000 zerto-7-platform-overview-datasheet.pdf VMWare Site Recovery Manager $95,000 vmware-site-recovery-manager-datasheet (1).pdf Sub Total: $1,177,964 VEEAM Zerto VMWare SRM
Add DR Option $230,000 $95,000
Add VEEAM to Universal $72,000 $72,000 $72,000
Total $1,177,964 $1,249,964 $1,479,964 $1,574,964
1321964 1551964
GreenLake Metering Good for 5yrs
Includes Mission Critical Support, HW, SW, Install. Knowledge transfer and delivery alignment.

Metered Pricing: Compute Unit of measure with Memory
Unit of
Measure
0 -
3,190
Price $4.40 $4.13 $3.85
0 -
60,206
Price $0.39 $0.33 $0.29
0 -
191
Price $46.20 $39.60 $33.00
VEEAM to Universal Option
Veeam SKU Product Type SKU Type Licensed Unit HPE OEM PN Veeam Product Description Quantity Extended Price
V-VBRPLS-0S-
SUBMG-00 Subscription Upfront Billing Product Migration Socket R9M09AAE Product Migration from
Veeam Backup &
Replication Enterprise
Plus Socket-Based to
Veeam Subscription
Universal License - 1
year with Basic
Support
2 $1,050.78
Options
Billing Tier Band 1 Band 2 Band 3
Volume dHCI Compute Compute Unit 3,191 - 3,770 3,771 - 4,351 Volume dHCI Storage GB 60,207 - 91,280 91,281 - 122,354 Volume StoreOnce TB 192 - 239 240 - 287

13.B

V-VBRPLS-0S-
SUBMG-00 Subscription Upfront Billing Product Migration Socket R9M09AAE Product Migration from
Veeam Backup &
Replication Enterprise
Plus Socket-Based to
Veeam Subscription
Universal License - 1
year with Basic
Support
2 $1,050.78
V-VBRENT-0S-
SUPMG-00 Subscription Upfront Billing Product Migration Socket R9M15AAE Product Migration from
Veeam Backup &
Replication Enterprise
Socket-Based to
Veeam Subscription
Universal License - 1
year with Production
(24/7) Support
14 $6,018.18
P-VBRVUL-0I-
SU1MG-00 Subscription Upfront Billing Product Migration 10 Instances R9M05AAE Socket migration to
Veeam Backup &
Replication Universal
License. Includes
Enterprise Plus Edition
features - 1 year with
Production (24/7)
Support - Public
Sector
1 $558.00
P-VBRVUL-0I-
SU1MG-00 Subscription Upfront Billing Product Migration 10 Instances R9M05AAE Socket migration to
Veeam Backup &
Replication Universal
License. Includes
Enterprise Plus Edition
features - 1 year with
Production (24/7)
Support - Public
Sector
1 $558.00
P-VBRVUL-0I-
SU1MG-00 Subscription Upfront Billing Product Migration 10 Instances R9M05AAE Socket migration to
Veeam Backup &
Replication Universal
License. Includes
Enterprise Plus Edition
features - 1 year with
Production (24/7)
Support - Public
Sector
7 $3,906.00
HPE HW Bill of Materials
Config Name: Hemet 05092022 2 X dHCI Alletra 6030 46T 3N StoreOnce 5YR Beginning UCID: 5127851837-01 ( Solution Level )
Export Date: 2022-05-10 03:04:34 UTC
Opportunity ID :

Customer Account :

Qty Product # Product Description
2 R8E16A HPE Nimble Storage dHCI with Alletra 6000 Base Configuration Tracking 2 R6U03A HPE StoreOnce 5260 Base System
2 R7M24A HPE StoreOnce Gen4 Plus 10/25Gb 2-port SFP Adapter 2 R7M24A 0D1 Factory Integrated
2 BB983A HPE StoreOnce Gen4 10/25Gb SFP Network Card LTU 2 BB983A 0D1 Factory Integrated
2 R7M60A HPE StoreOnce 5260/5660 192TB Upgrade LTU
2 R7M60A 0D1 Factory Integrated
2 R7M23A HPE StoreOnce 5260/5660 192TB Upgrade Kit

13.B

2 R7M23A 0D1 Factory Integrated
1 P9U42AAE VMware vCenter Server Standard for vSphere (per Instance) 5yr E-LTU 12 BD514AAE VMware vSphere Enterprise Plus 1 Processor 5yr E-LTU 4 Q9E63A HPE SN2010M 25GbE 18SFP28 4QSFP28 Power to Connector Airflow Half Width Switch 8 845970-B21 HPE QSFP28 to SFP28 Adapter
4 J9151E Aruba 10G SFP+ LC LR 10km SMF Transceiver
8 Q6M30A HPE M-series 10GbE SFP+ SR MM 300m Transceiver 2 BB994AAE HPE StoreOnce Encryption E-LTU
40 844477-B21 HPE 25Gb SFP28 to SFP28 3m Direct Attach Copper Cable 6 R7E83A HPE Nimble Storage dHCI Medium Solution with HPE ProLiant DL360 Gen10 Server 12 142257-003 HPE C13 - C14 WW 250V 10Amp 3.0m Jumper Cord 4 JL271A HPE X240 100G QSFP28 to QSFP28 1m Direct Attach Copper Cable 2 Q2F25A HPE SN2100M Rack Installation Kit
12 QK735A HPE Premier Flex LC/LC Multi-mode OM4 2 Fiber 15m Cable 1 HA124A1 HPE Technical Installation Startup SVC
2 HA124A1 5WX HPE Nimble Storage dHCI Base Deploy SVC 2 HA124A1 5T7 HPE StoreOnce Sing N Catalys Startup SVC 2 HA124A1 5VL HPE StoreOnce 5200 Stup SVC
4 HB983A1 HPE Installation Comm Svrs Hourly SVC
1 HU4A6A5 HPE 5Y Tech Care Essential Service
4 HU4A6A5 W0P HPE SN2010M 25GbE Switch Support
2 HU4A6A5 YHN HPE StoreOnce 5260 Base System Supp
2 HU4A6A5 YJ9 HPE StoreOnce 52/5660 192TB Upg Kit Supp 6 HU4A6A5 YJF HPE DL360 G10+ dHCI w/ iLO Supp
2 R7L27A HPE Nimble Storage dHCI with Alletra 6030 Configure-to-order Base Array 2 R0R12A HPE Alletra 6000 2x10/25GbE 2-port FIO Adapter Kit 4 R7D07A HPE Alletra 6000 2x25Gb SFP28 SR 100m FIO Transceiver 2 R7S82A HPE Alletra 6000 46TB (24x1.92TB) NVMe Flash Carrier FIO Flash Bundle 2 R8E98A HPE NS dHCI NOS PG for ESXi 7.0 FIO SW
8 R9D23A HPE C13 - C14 250V 10Amp 2m WW PDU FIO Power Cord 2 R9X15A HPE Alletra Tier 1 Storage Array Standard Tracking 2 R7G13A HPE Alletra 6000 4x 1600W FIO AC Power Supply Kit 2 R7N52AAE HPE Alletra Software and Support SaaS
568 R7N52AAE CTH 5-year Subscription
1 HU4A6A5 HPE 5Y Tech Care Essential Service
2 HU4A6A5 ZUN HPE Alletra 6000 2x10/25GbE 2p Kit Supp 2 HU4A6A5 ZUF HPE Alletra 6030 Base Array Supp
2 HU4A6A5 ZV4 HPE Alletra 6000 AF 46TB 1.92 Flash Supp 8 R9D23A HPE C13 - C14 250V 10Amp 2m WW PDU FIO Power Cord 2 R7L34A HPE Nimble Storage dHCI with Alletra 2140 Configure-to-order Expansion Shelf 2 R7S84A HPE Alletra 6000 92TB (24x3.84TB) NVMe Flash Carrier FIO Flash Bundle 8 R9D23A HPE C13 - C14 250V 10Amp 2m WW PDU FIO Power Cord 2 R7N52AAE HPE Alletra Software and Support SaaS
1786 R7N52AAE CTH 5-year Subscription
1 HU4A6A5 HPE 5Y Tech Care Essential Service
2 HU4A6A5 ZUN HPE Alletra 6000 2x10/25GbE 2p Kit Supp 2 HU4A6A5 ZUF HPE Alletra 6030 Base Array Supp
2 HU4A6A5 ZUK HPE Alletra 6000 2x100GbE 2p Kit Supp 4 HU4A6A5 ZV4 HPE Alletra 6000 AF 46TB 1.92 Flash Supp

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2 HU4A6A5 ZV6 HPE Alletra 6000 AF 92TB 3.84 Flash Supp 4 HU4A6A5 ZVD HPE Alletra 6000 AFS4 CTO Shelf Supp

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HPE GREENLAKE CORE TRAINING

OBJECTIVES
HPE GreenLake customers are strongly encouraged to take the following four courses prior to workload-specific training. Our recommended learning path includes HPE GreenLake training, as well as ITIL® and security courses, to set the stage for more advanced workload services training.

Click on the course icon to register.

Learning path – North America
HPE GreenLake
Administration
HQ7J8S/HQ7J8AAE
2 days 2 credits
Cloud Security Knowledge
(CCSK) Foundation
H8P75S
2 days 2 credits
ITIL ® 4 Foundation
HU0C1S/HU0C1AAE
2 days 2 credits
HPE GreenLake
Fundamentals
HQ7J7S/HQ7J7AAE
1 day 1 credit
HPE Digital Learner
eLearning
Virtual instructor-led training (VILT)
Required course
KEY
Learn key concepts and principles related to HPE GreenLake, including architecture, delivery models, consumption analytics, and the HPE GreenLake Central portal. Learn how to co-manage and efficiently utilize an HPE GreenLake infrastructure.

Tenant Administrators of the HPE GreenLake Hybrid Cloud environment will learn to manage public and private cloud services through the HPE GreenLake Central Platform. Service coverage includes Continuous Compliance, Consumption Analytics, and HPE GreenLake – including Private Cloud, Containers as a Service, and Machine Learning Operations.

Learn the best practice framework of ITIL 4 at a foundational level, as well as the service value system (SVS), the four dimensions of service management, the service value chain, the seven guiding principles, and service management practices.

Get equipped with the practical knowledge to understand the real cloud security issues and solutions with a comprehensive review of cloud security fundamentals and be prepared for the Cloud Security Alliance CCSK certification exam (exam voucher included).

HPE GreenLake Training Plan
HPE GreenLake
Core Training
HPE GreenLake
Workload Solution
Training

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© Copyright 2021 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

All third-party marks are property of their respective owners.

January 2022
LEARN MORE AT hpe.com/us/training/greenlake

ADDITIONAL WAYS TO LEARN

LEARNING-AS-A-SERVICE
HPE Digital Learner is our learning-as-a-service solution that delivers unlimited access to online learning for IT and business professionals. The HPE Digital Learner content library contains curated learning paths with more than 5,000 hours of on-demand online training that subscribers have access to throughout the subscription term. HPE Digital Learner Bronze, Silver, or Gold subscriptions may complement or be an alternative based on preferred learning styles.

HPE Digital Learner
Bronze Subscription
HR2R4AAE
12 months 4 credits
HPE Digital Learner
Silver Subscription
HR2R5AAE
12 months 5 credits
Contains hundreds of hours of content
including:
• HPE GreenLake Fundamentals
• HPE GreenLake Administration
• ITIL 4 Foundations
• HPE courses across several technology
areas, such as Cloud, Converged &
Composable, Data & Analytics,
Networking, Servers, and Storage
Contains thousands of hours of content
including:
• All HPE Bronze subscription content
• Thousands of additional self-paced
eLearning titles across multiple
technology, productivity, collaboration,
business skills areas.

HOW TO PURCHASE
HPE Training Credits provide flexibility and make it easy to acquire the training when needed. Customers may apply the credits toward elements of the core or alternate learning path as needed.

HPE recommends:

Quantity 10 of HPE Training Credits for Hybrid IT (SKU HF385A1) as the foundation for the HPE GreenLake learning journey (HPE GreenLake core training).

Additional training for the GreenLake workload solutions may be purchased by using the HPE Right Start Knowledge Bundles.

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HPE STORAGE DATA MIGRATION SERVICE
HPE Pointnext Services, Advisory and Professional Services

SERVICE OVERVIEW
HPE Storage Data Migration Service helps to simplify the data migration process and provides a flexible way to migrate your organization’s critical data safely, with minimal impact on your operations.

Available in convenient packaged offerings, with this service, you can leverage HPE’s depth of technical capabilities, combined with proven migration methodologies, to help you get a faster return on your storage investment, reduce risk, and accelerate your transition to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, and HPE 3PAR storage.

HPE Storage Data Migration Service offers several online and offline options for migrating your data to align with your organization’s requirements, budgets, and timelines.

You can focus your HPE Storage Data Migration Services on production and/or non-production systems in the timeframe that fits your schedule. An HPE data migration specialist will assist during the migration cutover window. You can choose to focus data migration efforts on critical production systems, and you can learn the migration process to complete additional systems yourself. Either way, these data migration service options provide you with the flexibility to accomplish your migration to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, and HPE 3PAR storage.

SERVICE BENEFITS
The HPE Storage Data Migration Services helps to:
• Accelerate the data migration process from HPE or non-HPE storage to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR storage
• Accelerate time to solution, which results in a better return on investment of your storage environment • Reduce risk and cost through the use of a proven data migration methodology and access to experienced HPE data migration specialist • Identify interoperability risks and recommended remediation with the data migration playbook • Reduce the impact to your operation by keeping staff focused on day-to-day responsibilities • Benefit from flexible package offerings that can be aligned to your business needs • Benefit from a six-step process that takes you from planning to verification

SERVICE FEATURE HIGHLIGHTS
• Accelerated data migration process
• Project coordination
• Environment discovery process
• Migration design and pilot
• Migration planning
• Migration execution
Data sheet
Check if the document is available
in the language of your choice.

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TABLE 1. Service features
Feature Delivery specifications
Accelerated data migration process HPE will engage with the Customer’s team to execute the data migration process based on the standardized data migration approach.

Project coordination HPE will assist the Customer with project coordination by initiating the project with a kick-off meeting and organizing follow-up and status meetings during the term of the remote data migration service.

Environment discovery process HPE will analyze the in-scope servers and source environment, then document minimum supported requirements necessary for the remote data migration service. Not available for SKU, HR2L6A1 Migration design and pilot HPE will identify the appropriate migration methodology and develop a data migration cookbook for this migration methodology. HPE will also perform a migration pilot based on the data migration playbook. HPE will perform a migration pilot for up to one (1) host and two (2) TB selected by the Customer.

Migration planning HPE will assist the Customer’s team with determining the proposed schedule to complete the migration successfully.

Migration execution HPE will configure the necessary migration tools and execute the methodology for data migration from the source to the target HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR.

SERVICE ELIGIBILITY
Customers are eligible for remote delivery of service only by default. A request for on-site delivery will require custom Statement of Work.

SKU Service Description Duration
HR2L6A1 HPE Data Migration 5 Server Base SVC Provides an off-site delivery for data migration of up to 5 servers to HPE Alletra 9000, HPE Nimble Storage, HPE Primera, or HPE 3PAR. Maximum of 1 source array. HPE Peer Motion is used as the data migration method. Not applicable for HPE Alletra 6000. HPE Peer Motion support matrix can be found on hpe.com/storage/spock.

Up to three days of
off-site delivery
HR2L7A1 HPE Data Migration 10 Server Base SVC Provides an off-site delivery for data migration of up to 10 servers to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR. Maximum of 1 source array.

Up to four days of
off-site delivery
HR2L8A1 HPE Data Migration 50 Server Base SVC Provides an off-site delivery for data migration of up to 50 servers to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR. Maximum of 2 source arrays and up to 2 sites.

Up to thirteen and a half
days of off-site delivery
HR2L9A1 HPE Data Migration 100 Server Base SVC Provides an off-site delivery for data migration of up to 100 servers to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR. Maximum of 2 source arrays and up to 2 sites.

Up to twenty-seven
days of off-site delivery
HR2M0A1 HPE Data Migration 250 Server Base SVC Provides an off-site delivery for data migration of up to 250 servers to HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR. Maximum of 4 source arrays and up to 4 sites.

Up to fifty-one days of
off-site delivery
HL3P5A1 HPE Data Migration Addon 10 Server SVC Allows for an additional 10 Servers to be migrated. A single “Base” SKU, HR2L7A1, HR2L8A1, HR2L9A1, HR2M0A1 must be ordered as a prerequisite prior to ordering the “Addon” SKU.

Up to three days of
off-site delivery
HL3P6A1 HPE Data Migration Addon 50 Server SVC Allows for an additional 50 Servers to be migrated. A single “Base” SKU, HR2L8A1, HR2L9A1, HR2M0A1 must be ordered as a prerequisite prior to ordering the “Addon” SKU.

Up to eleven days of
off-site delivery
HL3P7A1 HPE Data Migration Appliance 25TB SVC Allows for data migration of up to 25 TB using an appliance. A single “Base” SKU, HR2L7A1, HR2L8A1, HR2L9A1, HR2M0A1 must be ordered as a prerequisite prior to ordering the “Appliance” SKU.

Licensed capacity of 25 TB is based on the total presented space to the hosts.

Up to two and a half
days of off-site delivery
HL3P8A1 HPE Data Migration Appliance 100TB SVC Allows for data migration of up to 100 TB using an appliance. A single “Base” SKU, HR2L7A1, HR2L8A1, HR2L9A1, HR2M0A1 must be ordered as a prerequisite prior to ordering the “Appliance” SKU.

Licensed capacity of 100 TB is based on the total presented space to the hosts.

Up to seven days of
off-site delivery

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CUSTOMER RESPONSIBILITIES
The Customer will:
• Have the necessary licensing, server(s) and storage available. • Allow HPE personnel necessary off-site access to all software and hardware products required for the off-site data migration service. • Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service. • Adhere to licensing terms and conditions regarding the use of any HPE data migration service tools used to facilitate the delivery of this service, if applicable.
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE. • Provide all information necessary for HPE to deliver timely and professional off-site delivery. • Off-site delivery may be performed off-site by local HPE Pointnext Services personnel within the same country of delivery or from a different country.
• Ensure the participation of the Customer’s IT storage administrator, database administrator, network administrator, server administrator, and other selected staff to discuss business/operational objectives and any special requirements as applicable. • Be responsible for the security of the Customer’s proprietary and confidential information. • Ensure that the target HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR storage is installed, configured, and accessible to the appropriate hosts.
• Provide access to the source array management server for installing discovery software to map existing storage. • Install any HPE recommended host-based patching or software upgrades, including device drivers, multipathing software, and/or switch firmware to support the HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, and HPE 3PAR storage platform and migration design.
• Meet all the technical prerequisites identified and communicated by the HPE data migration specialist that are needed to successfully complete data migration service delivery; these may include, but are not limited to, cabling, connectivity, and sufficient bandwidth between the source array and the HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR storage. • Ensure that data backup and recoverability plans are in place prior to service deployment through proven means, such as performing a full backup of the data to be migrated and providing access to this backup data when requested by HPE.

GENERAL PROVISIONS/OTHER EXCLUSIONS
• The migration methods are for block migration only. For file migrations order the HPE File Data Migration Service. • Any services not clearly specified in this document are excluded from this service. Such exclusions include but are not limited to:
– Resolution of hardware-related problems encountered during the service – Required remediation to attached hosts, operating systems, host bus adapters (HBAs), switches, or source arrays – Application integration or integration of third-party products or peripherals not included as part of the data migration services – Target HPE Alletra 9000, HPE Alletra 6000, HPE Nimble Storage, HPE Primera, or HPE 3PAR storage design – The implementation of any service recommended by HPE in connection with these services – Backup of data
• Services will be provided during HPE standard local business days and hours during consecutive working days, excluding weekends and HPE holidays. Any services provided outside of HPE standard business days and/or hours may be subject to additional charges. • Services are provided where possible over consecutive business days and at HPE discretion. • Services required due to causes external to the HPE-maintained hardware or software are excluded from this service. • HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer. • HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of order acceptance.

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• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE. • Tasks that are not clearly specified in this document are excluded from this service. • Services are delivered off-site by one (1) HPE data migration specialist and one (1) HPE project manager. • HPE will stop delivery of the data migration services when the purchased service hour workweeks are exhausted, unless additional hours are purchased by the Customer.
• Deliverables are deemed accepted upon delivery.
• Documentation created for this engagement will be available in an electronic format created using Microsoft Office. • To the extent that HPE processes personal data on the Customer behalf in the course of providing services, the HPE Data Migration Services—Data Privacy and Security Agreement found at hpe.com/us/en/legal/customer-privacy.html shall apply.

ORDERING INFORMATION
Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic locations.

To obtain further information or to order HPE Storage Data Migration Service, contact a local HPE sales representative. • HR2L6A1 HPE Data Migration 5 Server Base SVC
• HR2L7A1 HPE Data Migration 10 Server Base SVC
• HR2L8A1 HPE Data Migration 50 Server Base SVC
• HR2L9A1 HPE Data Migration 100 Server Base SVC
• HR2M0A1 HPE Data Migration 250 Server Base SVC
• HL3P5A1 HPE Data Migration Addon 10 Server SVC
• HL3P6A1 HPE Data Migration Addon 50 Server SVC
• HL3P7A1 HPE Data Migration Appliance 25TB SVC
• HL3P8A1 HPE Data Migration Appliance 100TB SVC
Depending on the point of purchase and the requested service-level option, other product numbers may apply. Consult a local HPE representative or HPE reseller regarding which product number will best meet your specific needs.

LEARN MORE AT
hpe.com/services
Data sheet
© Copyright 2014, 2016, 2018–2021 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.

Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

All third-party marks are property of their respective owners. 4AA5-3759ENW, October 2021, Rev. 10
Make the right purchase decision.

Contact our presales specialists.

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Technical white paper
Check if the document is available
in the language of your choice.

HPE ALLETRA DHCI

FOR VMWARE VSPHERE

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Technical white paper

CONTENTS
Executive summary.............................................................................................................................................................................................................................................................................................................. 3 Introduction to HPE Alletra dHCI............................................................................................................................................................................................................................................................................ 3 The infrastructure problem.................................................................................................................................................................................................................................................................................... 3 The solution: HPE Alletra dHCI .......................................................................................................................................................................................................................................................................... 3 Technology overview......................................................................................................................................................................................................................................................................................................... 4 Terminology......................................................................................................................................................................................................................................................................................................................... 4 Architecture.......................................................................................................................................................................................................................................................................................................................... 4 Deployment .......................................................................................................................................................................................................................................................................................................................... 6 Management........................................................................................................................................................................................................................................................................................................................ 7 Scaleout................................................................................................................................................................................................................................................................................................................................. 14 Workloads............................................................................................................................................................................................................................................................................................................................ 14 Data protection and disaster recovery ..................................................................................................................................................................................................................................................... 14 Management capabilities and interfaces....................................................................................................................................................................................................................................................... 15 Dashboard........................................................................................................................................................................................................................................................................................................................... 15 Datastores........................................................................................................................................................................................................................................................................................................................... 17 Inventory and scaleout............................................................................................................................................................................................................................................................................................ 19 Alerts........................................................................................................................................................................................................................................................................................................................................ 21 Configuration Checks feature............................................................................................................................................................................................................................................................................ 22 One-Click Update feature..................................................................................................................................................................................................................................................................................... 24 HPE InfoSight integration..................................................................................................................................................................................................................................................................................... 26 CSI plugin............................................................................................................................................................................................................................................................................................................................. 28 VMware vRealize Operations integration............................................................................................................................................................................................................................................... 28 HPE Alletra dHCI benefits .......................................................................................................................................................................................................................................................................................... 29 Flexible scaling................................................................................................................................................................................................................................................................................................................ 29 Ease of management ................................................................................................................................................................................................................................................................................................ 29 Enterprise-level resiliency and performance....................................................................................................................................................................................................................................... 29 Cost-effective operation......................................................................................................................................................................................................................................................................................... 30 HPE Alletra dHCI use cases ...................................................................................................................................................................................................................................................................................... 30 Summary..................................................................................................................................................................................................................................................................................................................................... 30

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Technical white paper Page 3

EXECUTIVE SUMMARY
This technical white paper reviews the features and benefits of the HPE Alletra disaggregated hyperconverged infrastructure (dHCI) solution. It also describes the solution’s hardware and software components and subsystems.

The paper explains the functions and inner workings of the solution and its physical and logical constructs, along with the various management workflows and internal and external interfaces. Particular attention is given to the ease of management provided by the automation of the HPE Alletra dHCI architecture as well as the VM-centric, unified management approach that simplifies system administration, lifecycle management, and independent scaling.

Finally, the paper also reviews supported configurations and deployment models and provides sample use cases for HPE Alletra dHCI.

Target audience
This technical white paper is intended to assist IT planners, architects, system administrators, system integrators, and other technology professionals who are researching, evaluating, or implementing the HPE Alletra dHCI solution. It explains key aspects of the solution’s performance, scalability, availability, and manageability; provides a brief overview of the basic system design; and offers deployment and integration guidelines to help with project planning and development of best practices.

INTRODUCTION TO HPE ALLETRA DHCI
Many enterprises are hampered by legacy IT infrastructures that require ever-increasing labor to deploy, maintain, and manage. These legacy IT architectures are composed of silos of compute, storage, network, and data protection platforms with distinct administrative interfaces. Each platform requires support, maintenance, and licensing—not to mention a set of dedicated team members who are capable of administering and maintaining the system. Tasks from scaling out compute or storage to performing system updates require intensive hands-on efforts that take valuable resources from more productive efforts. Traditional hyperconverged infrastructure (HCI) addresses some of these concerns but is not without its own limitations. The ability to scale out in exactly the manner needed without stranding resources is often restricted to a one-size-fits-all approach to scaling that leaves resources stranded while ballooning power, cooling, and even licensing costs.

The infrastructure problem
Datacenters have grown in scale and complexity. At the same time, the need to react to changes and scale accordingly has also grown. The modern datacenter must be able to provide the compute, storage, and networking appropriate to workload and growth needs while minimizing administrative overhead, complexity, capital, and operational expenditures.

Enterprise IT organizations have invested in a variety of discrete data storage, data efficiency, and data protection solutions to cope with this ever-increasing data growth. Each of these solutions requires its own pool of knowledge and resources to deploy, administer, and maintain.

HCI was developed to address some of these concerns, and it brought ease and simplicity by enabling the deployment and management of a full stack within a scalable, individual unit. However, for all these advantages over a traditional three-tier architecture, HCI comes with its own tradeoffs, including a lack of flexibility in scaling, the potential for stranded storage and compute resources, the necessity to significantly overprovision storage to achieve desired data resiliency, and the potential for higher licensing costs.

The solution: HPE Alletra dHCI
The HPE Alletra dHCI solution addresses both the challenges of a traditional three-tier architecture and the limitations of a traditional HCI solution. It brings the ease of deployment and management that people have come to expect from HCI while at the same time delivering the flexibility and power of a traditional three-tier architecture that modern infrastructures demand. Because it is able to scale and grow as needs and demands evolve, the problem of leaving behind unused or under-utilized resources is not a concern.

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Technical white paper Page 4

TECHNOLOGY OVERVIEW
This section introduces key terms related to the solution, describes the solution architecture, and provides an overview of deployment and management guidelines.

Terminology
The following terms define key elements and constructs of the HPE Alletra dHCI architecture:
• Compute node. An HPE ProLiant DL server is the basic compute node building block of the HPE Alletra dHCI solution. For new server deployments, these systems are preinstalled in the factory with HPE OEM VMware ESXi™ and HPE Storage Connection Manager software.

For the most current list of supported HPE ProLiant DL servers, see the HPE Alletra dHCI Overview. • Storage array. The basic storage unit for the solution is an HPE Alletra 6000 or HPE Nimble Storage Gen5 storage array, configured from the factory to enable HPE Alletra dHCI functionality. For the most current list of supported storage arrays, see the HPE Alletra dHCI Overview.
• Virtualization. Shipped from the factory with VMware ESXi installed on the compute nodes, HPE Alletra dHCI deploys and integrates with the industry-leading VMware vSphere® platform. At deployment time, either a brand-new VMware vCenter® appliance is deployed by dHCI, or it integrates with an existing vCenter environment—all while applying Hewlett Packard Enterprise and VMware® best practices. • HPE InfoSight. The industry’s most advanced AI for infrastructure brings software-defined intelligence to the datacenter with the ability to predict and prevent infrastructure problems before they happen and to drive actionable management solutions. HPE InfoSight is a SaaS service that does not require on-premises deployment and is included with HPE products with no additional licensing. It is a proactive support service for all HPE Alletra dHCI support plans that complement the HPE support portal for comprehensive care.

HPE InfoSight continuously monitors your HPE Alletra dHCI infrastructure, checking over 100 indicators to evaluate system health and automate support case creation.
• Network Automation. During dHCI deployment, this feature can automate most of the configuration of certain HPE networking switches, greatly reducing the amount of time and the number of steps required. • One-Click Update. With this feature, dHCI automates the lifecycle management and updating of various solution stack components, such as the HPE Alletra 6000 or HPE Nimble Storage array OS, ESXi, Storage Connection Manager, and Service Pack for ProLiant (SPP). • HPE Alletra 6000 and Nimble Storage vCenter plugin. This plugin provides a dashboard in the VMware GUI for monitoring the environment and making certain changes to it, such as upgrading passwords, adding servers, creating datastores, or updating the software that runs on the hosts or the HPE Alletra 6000 or HPE Nimble Storage array. In addition, the plugin provides information about the health of servers, network switches, and storage, as well as best practices configuration compliance.

Architecture
At its core, HPE Alletra dHCI leverages industry-leading HPE ProLiant DL servers, HPE Alletra 6000 or HPE Nimble Storages arrays, and HPE networking switches. The dHCI software running on the HPE Alletra 6000 or HPE Nimble Storage array automates the deployment, scaleout, and day-to-day management of the cluster stack, either integrating with existing VMware vSphere environments or deploying an entirely net new vSphere environment. All deployments are automatically implemented with VMware and HPE best practices. All day-to-day management operations can be performed through the HPE Alletra 6000 and Nimble Storage vCenter plugin and are executed by the HPE Alletra or HPE Nimble Storage array itself. There is no need to install additional management virtual machines (VMs) on each compute node.

An HPE Alletra dHCI implementation includes the following components:
• Two or more network switches (either validated ones from HPE or customer-provided switches that meet HPE Alletra dHCI networking requirements)
• Two or more HPE ProLiant DL servers (Intel® or AMD)
• A storage array, either HPE Alletra 6000 or HPE Nimble Storage, factory-enabled for dHCI • dHCI deployment and management software, which resides on the array

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Technical white paper Page 5
FIGURE 1. HPE Alletra dHCI components
Compute node
HPE ProLiant DL servers form the core of the HPE Alletra dHCI compute infrastructure. Either Intel or AMD based HPE ProLiant DL servers can be used. For the most current information about supported models, see the HPE Alletra dHCI Overview and the relevant new servers or existing servers deployment guide.

With regard to compute nodes, there are two options for deploying HPE Alletra dHCI:
• Integrate the dHCI array into an existing vSphere cluster, which enables existing HPE ProLiant DL environments to be integrated seamlessly with dHCI.
• Deploy dHCI with new HPE ProLiant DL servers that are imaged with HPE OEM ESXi and HPE Storage Connection Manager software at the factory, ready for deployment.

New server deployments require four ethernet ports for deploying the management and iSCSI networks. More networking ports and cards can be added as needed to accommodate the specific requirements of deploying additional VM workloads. Regardless of how many additional networking ports are used, however, the management and iSCSI traffic for the dHCI cluster remains on those initial four ports on each server.

Storage array
The central component of the HPE Alletra dHCI solution is the storage array. Initially released on HPE Nimble Storage Gen5 arrays, HPE Alletra dHCI also supports HPE Alletra 6000 all-flash storage arrays. These arrays are configured in the factory specifically for use in dHCI deployments. The array-based management software orchestrates deployment and compute scaleout as well as day-to-day dHCI management functionality. This component requires low overhead and has low impact. Data traffic always gets top priority, so array performance is never affected by these management services.

NOTE
HPE Alletra dHCI uses iSCSI for serving data traffic. Fiber Channel HBAs can be added to the HPE Alletra dHCI storage array after deployment. Their use is supported, but they are outside the management scope of the HPE Alletra 6000 and Nimble Storage vCenter plugin.

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Network
The HPE Alletra dHCI network operates as a standard access layer, with redundant connectivity for all storage, data and management traffic, and network uplinks to the core. This architecture provides full redundancy for data, management, and VM traffic. It is architected with low latency for the data path and fault tolerance for all essential functions of the system. NIC resiliency is achieved by splitting the data and management interfaces across NIC ports, further adding to the system’s fault tolerance.

HPE Alletra dHCI is available with HPE Aruba or HPE M-Series switch configurations. In addition, the network is standards-based, which offers customers their choice of networking infrastructure. For more information about networking support and best practices, see the HPE Alletra dHCI Solution Network Considerations Guide.

Deployment
Typically, the deployment of a traditional three-tier infrastructure requires a large amount of work to prepare, install, and configure a functioning vSphere environment. Version compatibility matrixes must be cross-verified, software downloaded and installed, switches and settings configured. The HPE Alletra dHCI solution automates most of the stack setup process, reducing the amount of time and effort required and minimizing the potential for human error in the deployment process.

There are two options for deploying dHCI into an environment:
• New-server deployment, which uses new HPE ProLiant DL servers that are factory-configured for use with dHCI • Existing-server deployment, which supplements an existing HPE ProLiant DL vSphere cluster with a new dHCI-enabled HPE Alletra 6000 or HPE Nimble Storage array
The existing-server option provides flexibility and helps you get the most out of a previous investment in still-useful server hardware. It offers additional flexibility on the networking side as well. Network infrastructure can be provided by validated switches from HPE or by customer-supplied switches that meet HPE Alletra dHCI networking requirements. Validated HPE switches include HPE Aruba, HPE M- Series, and HPE FlexFabric switches. For more information about networking requirements for third-party switches, see the HPE Alletra dHCI Solution Network Considerations Guide.

After the stack components are racked and cabled, and the networking is configured, the actual deployment of the stack runs from the HPE Alletra storage array. This process provisions the storage array and configures the vSphere cluster from the compute nodes in as little as 15 minutes.

Preparation operations include three general tasks:

1. Rack the array, servers, and switches.

2. Cable the array, servers, and switches.

3. Configure the switch networking.

After the preparation is complete, the HPE Alletra dHCI setup wizard is launched from the array. All that is needed from the user is basic information such as array management IP addresses, management and iSCSI IP address ranges, and new ESXi root passwords. Servers are discovered automatically, or—in a new server deployment—they can be selected to build the cluster. After this information is provided, the stack setup process runs automatically. The dHCI stack is fully integrated into either an existing or a new vCenter environment, with all HPE Storage and VMware vSphere best practices implemented by default. No additional configuration or settings are needed to ensure best practice adherence.

Deployment operations happen in the following order:

1. The HPE Alletra 6000 or HPE Nimble Storage array is configured.

2. Optional: The switches are configured.

This step applies only if the environment contains switches capable of supporting the dHCI Network Automation feature, and the feature is selected.

3. The ESXi compute nodes are discovered.

4. The ESXi compute nodes are validated for conformance.

5. The ESXi compute nodes networking and iSCSI initiators are configured, and any provisioned datastores are attached.

6. Optional: The VMware vCenter Server® instance is deployed from an array-based OVA and is migrated to array storage by using VMware vSphere® Storage vMotion®.

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This step is performed only if the option to deploy a new vCenter Server instance is selected. Otherwise, dHCI integrates with an existing vCenter Server instance.

7. Optional: VMware vSphere® Distributed Switch™ configuration is implemented, and virtual networking is migrated.

This step happens only if a new server is deployed with the vSphere Distributed Switch option selected.

FIGURE 2. HPE Alletra dHCI deployment process
The following guides provide more information about requirements for HPE Alletra dHCI and its deployment:
• HPE Alletra dHCI Solution Network Considerations Guide • HPE Alletra dHCI Solution Security Guide
• HPE Alletra dHCI and VMware vSphere New Servers Deployment Guide • HPE Alletra dHCI and VMware vSphere Existing Servers and vCenter Deployment Guide Network Automation feature
The dHCI stack setup process can further simplify the deployment of an HPE Alletra dHCI system by automating the setup of certain supported HPE network switches during the deployment process. This Network Automation feature reduces the number of steps required to configure the network switches by more than 70% as additional compute nodes are added to the system. Additional configuration checks help ensure that network setup and best practices are configured.

With Network Automation, switch configuration is fully automated for the tasks of setting switch access, assigning appropriate VLANs to ports, and configuring the spanning tree. These are tasks that would otherwise have to be configured for each port connected to the compute nodes and arrays.

For a list of currently supported switches, see the HPE Alletra dHCI Overview.

Management
The dHCI stack is managed through the HPE Alletra and Nimble Storage vCenter plugin, which runs on the storage array and is automatically registered during deployment. HPE Alletra dHCI-specific features are enabled, providing additional functionality over the standard vCenter plugin. All day-to-day management tasks can be handled through the plugin, which removes the need to interact with multiple interfaces or follow multiple steps to perform administrative tasks.

The plugin handles the following functions:
• Stack performance, utilization, and health monitoring • Datastore provisioning for both VMware vSphere® VMFS and VMware vSphere® Virtual Volumes™ (vVols) • vVol VM backup and recovery

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• Inventory monitoring and compute nodes scaleout
• Event and alert monitoring
• Configuration checks
• Ease of update with the One-Click Update feature
• Protection against accidental deletion of VMs
Lifecycle management with One-Click Update
One of the biggest differences between the HPE Alletra dHCI solution and a traditional three-tier infrastructure is in lifecycle management, which is typically a labor-intensive and involved process. The compatibility of various firmware and software components must be researched and verified; trusted software versions must be downloaded and staged; and, finally, each component must be updated separately from the others. HPE Alletra dHCI greatly simplifies this work by automating the entire update process for the full stack.

The dHCI software validates the versions present, comparing them against continually validated and updated software catalogs to ensure that the software packages presented are fully vetted and supported. During upgrades, all elements are updated nondisruptively, including the SPP, ESXi, HPE Storage Connection Manager, and the array OS and its associated components (VMware vSphere® Storage APIs - Array Integration [VAAI], vSphere APIs for Storage Awareness [VASA], and the vCenter plugin).

FIGURE 3. Lifecycle management through One-Click Updates A central component of the One-Click Update feature is the dHCI software catalog. Software catalogs are pulled daily from HPE InfoSight by the dHCI software on the array. The catalogs themselves are constantly validated and updated, ensuring that the update paths offered are valid and supported. Within the catalogs are the various catalog versions that specify which versions the HPE storage array OS, HPE Storage Connection Manager, the SPP, and VMware ESXi are to be upgraded to, all of which are fully validated for compatibility with each other. To ensure adherence to proper upgrade paths, each catalog also contains a matrix of versions from which these components are allowed to be upgraded. All catalogs are fully tested and validated before they are published.

After dHCI receives the updated catalogs, it compares the currently installed software versions to the update-from versions in the catalogs and filters out those that do not match. Only valid update-to catalogs can be selected for update.

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FIGURE 4. Catalog versions for update
When the user selects Update for a specific catalog, the update process is initiated. From this point forward, the process is fully automated and hands-off.

These are the steps in the HPE Alletra dHCI One-Click Update process:

1. The user issues a dHCI catalog update request.

2. The dHCI array downloads the update software.

All software is downloaded directly from HPE.

3. Update prechecks are performed to verify installed versions and system health.

4. Nondisruptive updates are applied to the array OS and dHCI software.

One storage node is updated at a time. Nondisruptive failover between the nodes ensures that data continues to be served.

5. The first HPE ProLiant compute node is put into maintenance mode after VMs are migrated to other nodes VMware vSphere® Distributed Resource Scheduler™ (DRS) is used to migrate the VMs.

6. ESXi and SCM are updated, followed by a node reboot.

7. The SPP is updated, followed by a node reboot.

8. The host exits maintenance mode, and VMs are migrated back.

9. Steps 5 through 8 are repeated for each of the remaining hosts in the cluster.

10. Post-upgrade checks are performed to confirm that the update was successful.

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FIGURE 5. One-Click Update process
vVols and Storage Policy-Based Management
VMware Virtual Volumes, or vVols, are an integration and management framework within vSphere that designates the individual VM objects, rather than the datastore, as the unit of management for the storage array. If vSphere APIs for Storage Awareness (VASA) is leveraged, the storage array is fully aware of the underlying VM objects. A VASA Provider is the entity that enables this translation between vSphere and the storage array. For HPE Alletra 6000 and HPE Nimble Storage arrays, the VASA Provider runs on the storage array itself, giving it the same level of resiliency as any other array-based management service. The VASA Provider makes it possible to manage and implement storage policies on a per-VM basis through Storage Policy-Based Management (SPBM).

What this means in terms of day-to-day administration and management is that a storage administrator does not have to provision and configure individual datastores to match the needs of various users and VMs. Instead, a VM storage policy is created and applied either to existing VMs or to new ones when they are created. When a storage policy is applied, only vVol datastores that are compatible with that policy are shown. In addition, any policies specified are automatically configured on those VM objects by the array itself, with no further intervention needed from a dedicated storage administrator.

FIGURE 6. vVols with SPBM

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With vVols, each piece of the VM (whether the VMX file, the VMDK virtual disk files, or snapshots) is treated as a vVol object that is visible to and managed by the array. All access to these objects comes through the protocol endpoint, which provides a common access point to all vVol objects in the storage container. In the context of vVols on HPE Alletra 6000 or HPE Nimble Storage, the vVol storage container is a logical folder on the storage array. Each vVol object is its own individual volume object, which provides a great degree of granularity with regard to management, while also providing great simplicity because all management is through the SPBM VM storage policies.

To create or manage VM storage policies, go to vSphere Menu → Policies and Profiles → VM Storage Policies.

FIGURE 7. VM Storage Policies
Because each vendor has its own vVol implementation through its own VASA Provider, select Enable rules for “HPE Alletra 6000 and Nimble Storage” storage when creating a VM storage policy. This option enables HPE array-specific storage policy rules.

FIGURE 8. Enable rules for “HPE Alletra 6000 and Nimble Storage” storage

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The first tab that appears in HPE Alletra 6000 and Nimble Storage rules is the Placement tab, which displays the rules that control where a VM is allowed to be placed and what policies are applied to the VM objects.

FIGURE 9. HPE Alletra 6000 and Nimble Storage rules—Placement tab Available placement rules and descriptions include the following:
• Deduplication. Makes it possible to enable or disable deduplication on the VM vVol objects. • Application policy. Displays array-provided back-end policies specific to application types, such as setting the storage block size to match expected application I/O characteristics.
• All-flash. Lets you specify whether to allow only VMs to be placed on all-flash storage. • Performance. Lets you set quality-of-service (QoS) limits on the VM for both throughput and IOPS. • Protection schedules. Applies a snapshot policy to the VM, including the schedule, frequency, retention, replication destination, replica behavior, and hourly, daily, weekly, or by-the-minute schedule templates. • Data encryption. Enables encryption of the VM vVol objects on the array.

For any given VM storage policy, one or more—or all—of these rules can be selected.

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FIGURE 10. HPE Alletra 6000 and Nimble Storage rules
After the rules are selected, the wizard displays any datastores that are compatible and capable of providing the applied policies.

FIGURE 11. Storage compatibility—Compatible datastores

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NOTE
With HPE Alletra 6000 and HPE Nimble Storage arrays, it is possible to set QoS at both the vVol datastore level and the individual VM level.

VM level QoS is applied through the VM storage policies, and the datastore-level QoS is set on the datastore properties in the HPE Alletra 6000 and Nimble Storage vCenter plugin.

For more information about vVols for HPE Alletra dHCI, see VMware vSphere Virtual Volumes with HPE Alletra dHCI.

Scaleout
With its ability to match the needs of the infrastructure, a dHCI cluster can scale independently as needed. Compute nodes can be added to the vSphere cluster through the HPE Alletra 6000 and Nimble Storage vCenter plugin inventory interface. The processes of joining the vSphere cluster, configuring the host networking, and connecting storage are all automated by the dHCI management software. If the Network Automation feature is leveraged during cluster deployment, then it also assists in automating the switch configuration for the newly added servers, further simplifying the scale-out process.

Storage arrays can be scaled out for additional performance by adding arrays to the array group, or they can be scaled out for capacity by adding disk shelves to the existing array. All of these operations, including removing compute nodes from a cluster, are nondisruptive to the operations of the dHCI infrastructure.

This ability to scale also provides a smooth path to upgrade the computing component of the solution. New servers can be added, workloads automatically migrated, and older servers decommissioned with ease.

Workloads
Backed by the HPE Alletra 6000 storage array or by an HPE Nimble Storage array, HPE Alletra dHCI has the power to deliver sub- millisecond latency for business-critical workloads. Across the world, users leverage HPE Alletra dHCI for diverse workloads, including virtual desktop infrastructure (VDI), SQL, and Oracle® databases, containers and Kubernetes, and mixed workloads. Intelligent, self-managing arrays—coupled with the ability to apply IOPS and throughput QoS—deliver consistent and reliable storage performance across workloads.

With its extensive storage capabilities and ability to size compute nodes to best fit the CPU, memory, and networking requirements of your workloads, the HPE Alletra dHCI solution is clearly sized for what workloads demand and able to grow with evolving needs.

Data protection and disaster recovery
Because HPE Alletra dHCI runs VMware vSphere with storage provided by HPE Alletra 6000 or HPE Nimble Storage arrays, any backup or disaster recovery technologies that are supported with those technologies are also supported with dHCI. If the environment leverages vVol datastores, then VM backup, recovery, migration, and cloning capabilities are built into the HPE Alletra 6000 and Nimble Storage plugin by default. This comprehensiveness enables an environment to provide out-of-the-box protection for the VMs, without the need for additional software solutions.

HPE Alletra dHCI also integrates natively with HPE Backup and Recovery Service, an HPE GreenLake service that provides seamless edge- to-cloud backup and recovery capabilities, all manageable through a unified interface within the HPE GreenLake platform.

With underlying storage provided by HPE Alletra 6000 or HPE Nimble Storage arrays, any backup technology vendors such as Veeam and Commvault are also fully supported.

For native VMware disaster recovery, VMware Site Recovery Manager™ is also fully supported with HPE Alletra dHCI, with integration provided by the HPE Alletra and HPE Nimble Storage Replication Adapter.

HPE provides industry-leading ransomware protection, disaster recovery, and data protection with simple-to-deploy-and-use Zerto software.

It delivers enterprise-level protection through easy-to-use tools and near-zero recovery point objectives, to deliver outstanding data protection and recoverability.

Ultimately, the best practices for a data protection and disaster recovery implementation depend on the nature of the workload, on recovery point objectives, and potentially on compliance. Guidance from compliance regulations, application vendors, and corporate governance all play a role in developing an appropriate data protection scheme for any given environment.

Peer Persistence and VMware vMSC
In relation to disaster recovery, HPE Alletra dHCI also supports the HPE Peer Persistence feature. Peer Persistence pairs two arrays to act in effect as a single stretched cluster—with synchronous data replication between them and a witness VM at a third site to provide any necessary tie-breaker services. Arrays configured with Peer Persistence can also be incorporated with VMware vSphere Metro Storage Cluster (vMSC), extending that data availability for vSphere beyond a single physical or logical site.

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For more information about HPE Alletra 6000 and HPE Nimble Storage Peer Persistence, see HPE Nimble Storage and HPE Alletra 6000 Peer Persistence Deployment Considerations. For more information about VMware vSphere Metro Storage Cluster, see the VMware document Implementing vMSC Using HPE Peer Persistence.

MANAGEMENT CAPABILITIES AND INTERFACES
The solution provides ease of management through the HPE Alletra 6000 and Nimble Storage vCenter plugin. The plugin’s capabilities are organized on multiple tabs: the Home Dashboard overview, Datastores information, Inventory and Scaleout reports, Alerts, and Configuration Checks. Features such as One-Click Update as well as integration with other technologies, such as HPE InfoSight Integration, the CSI plugin, and vRealize operations simplify day-to-day management tasks.

Dashboard
When the HPE Alletra 6000 and Nimble Storage vCenter plugin is opened, the first tab that displays is the Home Dashboard, which provides an overview of the health of the entire dHCI stack. It shows the performance characteristics of the storage array, datastore and vVol VM protection status, utilization of compute and storage, stack component health, and any alarms and events.

FIGURE 12. Home Dashboard
Performance
The Performance section provides an eight-hour historical view of latency, IOPs, and throughput (in MiB/s) of the storage array. You can display instantaneous data for any point in time within that eight-hour period by using the cursor to hover over that point. A pop-up window displays the read, write, and overall performance characteristics for that point in time for the measure that is being displayed.

Protection
The Protection section displays the count and percentage of protected resources. For VMFS, it displays at the datastore level; for vVols, it displays at the granularity of the VMs. For either category, the dashboard shows the number and percentage that are protected locally by array snapshots or protected remotely by being replicated to a partner array. It also shows how many have neither type of protection.

Usage
Metrics in the Usage section are separated into Virtualization and Storage utilization:
• Virtualization shows the percentage of total CPU and memory utilization for the compute cluster within vSphere. • Storage shows the capacity utilization of the storage array.

You can hover the cursor over the Savings area to display a breakout that shows how space is being saved.

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FIGURE 13. Savings area
System
The System section displays the health and status of various dHCI stack components in three categories: Virtualization, Compute, and Storage.

FIGURE 14. System section
• Virtualization breaks out to show the ESXi hosts, datastores, and VMs that have warnings or errors. Clicking in any of those individual areas takes you to the relevant section within vSphere. • Compute shows the warnings and errors for the physical servers. Clicking in this section takes you to the Servers portion of the dHCI Inventory.
• Storage shows the warnings and errors for the storage array. Clicking in this section takes you to the Storage portion of the dHCI Inventory.

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Alarms and Events
These two sections show warnings and errors that occur within alarms or events for dHCI and the storage array. (vSphere alerts and events are viewed through the typical vSphere interfaces.) This brief overview of the alarms and events that have occurred can help you determine the next course of action for resolving them. The Events section provides additional details.

FIGURE 15. Alarms and events sections
Datastores
The Datastores tab makes it easy to provision, monitor, and manage the VFMS and vVol datastores. An important distinction between the two is that for VMFS, all dHCI management is handled at the datastore level, whereas for vVols, the plane of management is at the VM level.

For VMFS datastores, there is a summary of utilization and performance, as well as a more detailed view of the various datastores’ performance and protection information. You can also actively manage the datastores through this interface. New datastores can be provisioned, and existing ones can be edited, grown, or deleted. In addition, VMFS datastore snapshots can be taken, the VMFS datastores can be cloned, and datastore snapshots can be mounted to recovery VMs.

The vVol datastores differ from the VMFS datastores. Through the vVol section, you can provision new datastores and edit, grow, or delete existing vVol datastores. Because VMs are the plane of management for vVols, additional features such as snapshots, cloning, and restores are all managed under the vVol VMs tab of the plugin.

For information about how to perform these management actions, see the HPE VMware Integration Guide for HPE Alletra 6000 and HPE Nimble Storage on HPE InfoSight.

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FIGURE 16. VMFS datastore summary report
FIGURE 17. VMFS datastore performance report
FIGURE 18. VMFS datastore protection report

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FIGURE 19. vVol datastore summary report
vVol VMs
After VMs are deployed on vVol datastores, regardless of whether storage policies were applied to them, they are displayed in the vVol VMs tab of the HPE Alletra 6000 and Nimble Storage plugin. From here, a user can clone or restore entire VMs or individual VMDKs, delete vVol VMs, synchronize application snapshots if they are in use, perform operations on VMs that are replicating to the local array, or even undelete VMs that were deleted within the last 72 hours.

For detailed information about managing vVol VMs through this section of the plugin and more information about vVols, see the HPE VMware Integration Guide for HPE Alletra 6000 and HPE Nimble Storage.

Inventory and scaleout
The Inventory tab of the HPE Alletra 6000 and Nimble Storage vCenter plugin lists the physical components that make up the dHCI cluster.

These components include the storage array (or arrays, if grouped), the HPE ProLiant DL servers, and—if the Network Automation feature is used—the HPE networking switches. Basic information, including status and health, is displayed here.

FIGURE 20. Inventory tab

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FIGURE 21. Pools, arrays, and replication partners on the Inventory tab Tasks such as adding or removing servers to scale the system or changing the root and HPE iLO passwords for the ESXi compute cluster are managed from the Servers section of the Inventory tab.

Add server
To scale out the vSphere cluster, make sure that the new server or servers are properly racked and cabled, and that network configuration is completed. Note that if the environment was deployed with the Network Automation feature used on supported switches, then Network Automation also manages most of the switch configuration for this process. After the servers are in place and powered on, select Expand cluster to add ProLiant Server. Then discovery runs automatically and finds any servers capable of being added to the cluster. The discovery operation might also discover other servers that appear to be unsupported and list the reasons they are not scale-out candidates.

FIGURE 22. Add new servers

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After the servers are selected to be added, the system prompts you for the management, the HPE iLO, and iSCSI network IP address ranges.

FIGURE 23. Configure servers
After all values are provided and the summary is reviewed, the dHCI software goes through the automated process of adding the host or hosts to the existing cluster and configuring networking and iSCSI.

Alerts
The Events section displays logs and alarms that are generated by the dHCI management software and by the array itself. The Logs tab shows all events; the Alarms tab shows only events of Warning or Critical severity. Both tabs allow you to filter by severity, date range, category, and by whether the events are array specific.

FIGURE 24. Logs tab

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The Alarms tab provides additional features for managing alerts. Events can be acknowledged or unacknowledged, reminder frequency can be changed, and events can be deleted. This degree of control enables a user to not just monitor the environment but also dig more deeply into events for troubleshooting.

FIGURE 25. Alarms tab
Configuration Checks feature
In addition to following best practices in deployment, HPE Alletra dHCI regularly monitors its infrastructure to confirm continuing adherence to best practices, check system health, and detect failures or faults.

The Configuration Checks feature collects configuration information about the vCenter Server and the storage array, verifies this information against a set of rules, and provides a report on how the configuration complies with the rules. Next to each rule, it provides a status. Under the Severity column, it displays Major, Warning, Minor, and Information labels. These severity levels indicate whether the configuration is compliant with the rule or whether it needs to be fixed. You should resolve any issue that has a severity level of Major.

By default, the Configuration Checks feature runs once a day, but you can run it manually any time you choose. Depending on the size of your vSphere environment, this operation might take a few minutes. You can monitor its progress by viewing the vCenter task list.

The rules list receives regular updates to ensure that all necessary components are being monitored and the most current best practices are being followed.

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In the example shown in Figure 26, the Configuration Checks feature is alerting that certain VMFS datastores and vVol VMs are not currently protected by snapshots and also pointing out a mismatch in the NIC Teaming Policy between the ESXi hosts.

FIGURE 26. Configuration Checks report
The teaming and failover settings of the ESXi hosts show that one host has only a single active adapter assigned to vSwitch0, versus two active adapters for the other two hosts. This discrepancy would not trigger an error condition within vSphere, but it is not a fully resilient configuration for the HPE Alletra dHCI cluster management network. Configuration Checks alerts an administrator that this is not an ideal situation and offers a chance to remediate the condition before it becomes an issue.

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FIGURE 27. Configuration Checks alert
One-Click Update feature
Lifecycle management of the HPE Alletra dHCI stack is handled through the Update tab. Once daily, the HPE Alletra dHCI management software connects to HPE InfoSight and receives any updated software catalog information. The versions installed in the environment are compared to the upgrade matrixes in the catalogs, and the administrator can easily choose the appropriate catalog.

FIGURE 28. Update catalog versions

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After you click Update for a particular catalog, HPE Alletra dHCI begins downloading all necessary software packages from HPE. After the packages are downloaded, pre-checks are performed to ensure that all installed versions are correct, configurations are properly applied, and the environment is in good health.

FIGURE 29. Pre-checks completed
After the pre-checks are completed, all that remains for the administrator to do is click Continue and accept the software EULA. From that point on, all steps of the update process run unattended, leaving the user free to perform other tasks.

FIGURE 30. Software EULA
FIGURE 31. Automatic updating

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HPE InfoSight integration
HPE InfoSight delivers the industry’s most advanced AI-powered autonomous operations that leverage cloud-based analytics to monitor the health and performance of your environment and recommend proactive solutions for current and potential health, performance, and configuration issues. HPE Alletra dHCI benefits from this powerful tool by embedded integration with HPE InfoSight.

The HPE InfoSight dashboard displays any HPE Alletra dHCI deployments within the selected organization. To reach the dashboard, select the HPE InfoSight main menu in the upper left, then select Nimble Storage dHCI.

FIGURE 32. HPE InfoSight main menu navigation
FIGURE 33. Selecting a dHCI deployment

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Selecting an HPE Alletra dHCI deployment opens a top-level dashboard that provides a deployment-level view of performance, utilization, and health.

FIGURE 34. The dashboard view
This view is similar to what appears on the Dashboard tab of the HPE Alletra 6000 and Nimble Storage vCenter plugin. However, it extends that functionality by enabling the user to drill down into servers, storage, datastores, and VMs to view historical data as well as HPE InfoSight recommendations and alerts.

FIGURE 35. Detailed view of historical data

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FIGURE 36. HPE InfoSight recommendations
For more in-depth information about HPE InfoSight and its use, see the HPE InfoSight User Guide.

CSI plugin
Kubernetes is becoming an ever-more-integral part of many environments. HPE Alletra dHCI is fully supported with Kubernetes. Integration with the underlying storage is provided through the HPE CSI Driver for Kubernetes, which enables the array to provide persistent storage to Kubernetes containers. For more information about the HPE CSI Driver for Kubernetes, see the HPE Storage Container Orchestrator Documentation. For a specific example, see HPE Reference Configuration for Kubernetes Deployment with Google™ Cloud™’s Anthos™ on HPE Alletra dHCI.

VMware vRealize Operations integration
HPE Alletra dHCI supports integration with VMware vRealize® Operations™. To enable the integration, the HPE Storage Management Pack for VMware vRealize® Operations Manager™ is needed. This management and operations platform helps VM administrators leverage their existing vRealize Operations Manager (vROps) implementation to monitor HPE Alletra dHCI performance, capacity, and health. As an added bonus, this management pack also enables support within vROps for HPE Alletra 6000, as well as for legacy HPE 3PAR, HPE Primera, and HPE Nimble Storage arrays.

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FIGURE 37. Monitoring the system through vROps reports
To download the management pack or to find more information about its features and implementation, see the HPE Storage Management Pack for VMware vRealize Operations Manager site on the My HPE Software Center.

HPE ALLETRA DHCI BENEFITS
The solution’s many benefits can be summarized under the categories of flexibility, ease, strength of resilience and performance, and cost effectiveness. HPE Alletra dHCI brings the ease of management of HCI to the flexibility and power of traditional three-tier architecture.

Flexible scaling
In traditional HCI solutions, scaling is typically limited to linear scaling of compute and storage together. Although some sizing on the new nodes might be possible, the result is often stranded resources—storage or compute that goes unused or unneeded. HPE Alletra dHCI eliminates this issue by offering the ease of scaling that traditional HCI brings to the table, along with the flexibility of independent scaling provided by traditional three-tier architecture. Any number of models across the HPE ProLiant DL server line can be used with HPE Alletra dHCI, with the ability to select the appropriate CPU, memory, or even NIC configuration sized to match the compute workload demands of the environment. There is no need to add storage if more is not needed.

Alternatively, if storage scaleout is needed, it can be accomplished without having to add unnecessary compute nodes. Storage array controllers can be scaled horizontally or vertically to match demands. Disc shelves can be added to increase total capacity, or arrays can be added to the array group to improve storage performance. Storage pools of differing performance levels can also be added, if needed. An array group might be made up of an all-flash array and a hybrid array, allowing the provisioning of datastores to meet performance needs.

All of this flexibility enables you to size and grow your environment in response to workload demands without wasting resources or money.

Ease of management
HPE Alletra dHCI combines the power and flexibility of a traditional three-tier architecture with the simplicity and ease of management that is the hallmark of HCI. At each step of the infrastructure’s lifecycle, HPE Alletra dHCI provides automation to ease the burdens faced by today’s IT staffs. Deployment, scaleout, monitoring, provisioning, and full-stack lifecycle management are all handled by the dHCI management software, reducing the management burden that is so often a source of pain.

Enterprise-level resiliency and performance
HPE Alletra dHCI is built on the known and trusted technology base of HPE servers and storage arrays. Through these components, the solution delivers sub-millisecond latencies and a 99.9999% availability guarantee, providing piece of mind and cost-effective performance for your business-critical workloads. This protection can extend beyond a single site, with native support for asynchronous replication as well as

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support for synchronous replication through the Peer Persistence feature. By configuring HPE Alletra dHCI with Peer Persistence, a VMware vSphere Storage Metrocluster user can enable the vSphere cluster to span two sites, ensuring immediate failover capabilities.

Cost-effective operation
With its ability to scale independently to match workload demands and its out-of-the box data resiliency that requires no additional nodes, HPE Alletra dHCI helps you avoid wasting valuable capital on underused equipment. The automation of deployment, management, provisioning, and updates means that person-hours can be focused on the tasks that bring value to the organization—potentially providing up to five times more efficiency1 for better economics.

HPE ALLETRA DHCI USE CASES
The HPE Alletra dHCI solution supports a wide range of use case scenarios, including business-critical and mixed workloads. The following workloads are common on HPE Alletra dHCI:
• Private cloud/datacenter consolidation
• Tier 1 applications
• VDIs
• Dev/test environments
• Databases
• Virtual server workloads
• Containers/Kubernetes

SUMMARY
As this paper has shown, the HPE Alletra dHCI solution offers a major improvement over both traditional three-tier architecture and traditional HCI solutions. It provides ease of deployment and management while retaining the flexibility and power of a traditional three-tier architecture. With the automation of its architecture, flexible scalability, and features that provide ease of management, the solution simplifies system administration, lifecycle management, and independent scaling.

Resources and additional links
HPE Alletra dHCI Overview
https://www.hpe.com/psnow/doc/a00067739enw.html?jumpid=in_lit-psnow-red HPE Alletra dHCI Solution Network Considerations Guide
https://www.hpe.com/psnow/doc/a00114771enw?jumpid=in_lit-psnow-red HPE Alletra dHCI Solution Security Guide
https://infosight.hpe.com/InfoSight/media/cms/active/public/HPE_Nimble_Storage_dHCI_Solution_Security_Guide_- _Secure_Service_Architecture_Overview.pdf
HPE Alletra dHCI and VMware vSphere New Servers Deployment Guide https://infosight.hpe.com/InfoSight/media/cms/active/public/HPE_Nimble_Storage_dHCI_and_VMware_vSphere_Deployment_Guide_- _Greenfield_Alletra_Deployment.pdf
HPE Alletra dHCI and VMware vSphere Existing Servers and vCenter Deployment Guide https://infosight.hpe.com/InfoSight/media/cms/active/public/HPE_Nimble_Storage_dHCI_and_VMware_vSphere_Deployment_Guide_- _Existing_Servers_HPE_Alletra_6000.pdf
HPE Nimble Storage and HPE Alletra 6000Peer Persistence Deployment Considerations https://infosight.hpe.com/InfoSight/media/cms/active/public/HPE_Nimble_Storage_Peer_Persistence_Deployment_Considerations.pdf 1 HPE storage substantiation claim substantiation

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Technical white paper
Implementing vMSC Using HPE Peer Persistence
https://kb.vmware.com/s/article/77185
HPE VMware Integration Guide
https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_VMware_Integration_Guide__5.pdf HPE InfoSight User Guide
https://support.hpe.com/hpesc/public/docDisplay?docId=a00102544en_us HPE Storage Container Orchestrator Documentation
https://scod.hpedev.io/csi_driver/index.html
HPE Reference Configuration for Kubernetes Deployment with Google Cloud’s Anthos on HPE Alletra dHCI https://www.hpe.com/psnow/doc/a50002388enw
HPE Storage Management Pack for VMware vRealize Operations Manager https://myenterpriselicense.hpe.com/cwp-ui/free-software/HPEVROPS

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© Copyright 2022 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

AMD is a trademark of Advanced Micro Devices, Inc. Google, Anthos, and Google Cloud are registered trademarks of Google LLC.

Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. VMware Site Recovery Manager, VMware vCenter Server, VMware vCenter, VMware vRealize, VMware vRealize Operations Manager, VMware vRealize Operations, VMware vSphere, VMware vSphere Distributed Resource Scheduler, VMware vSphere Distributed Switch, VMware vSphere Storage vMotion, VMware vSphere Virtual Volumes, VMware vSphere VMFS, VMware, and VMware ESXi are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and other jurisdictions. Oracle is a registered trademark of Oracle and/or its affiliates. All third-party marks are property of their respective owners. a00122773ENW

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HPE NIMBLE STORAGE DHCI SOLUTION

SECURITY GUIDE
Secure service architecture overview

Technical white paper

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Technical white paper

CONTENTS
Executive summary .............................................................................................................................................................................................................................................................................................................. 3 Target audience ................................................................................................................................................................................................................................................................................................................ 3 Document purpose ........................................................................................................................................................................................................................................................................................................ 4 HPE Nimble Storage dHCI solution architecture overview ............................................................................................................................................................................................................. 4 HPE Nimble Storage arrays .......................................................................................................................................................................................................................................................................................... 5 Network port usage ....................................................................................................................................................................................................................................................................................................... 5 Strong password protection .................................................................................................................................................................................................................................................................................. 5 Remote device access and customer access service ...................................................................................................................................................................................................................... 5 HPE Nimble Storage SmartSecure encryption ..................................................................................................................................................................................................................................... 5 Accessing HPE Nimble Storage arrays ........................................................................................................................................................................................................................................................ 6 HPE ProLiant servers ......................................................................................................................................................................................................................................................................................................... 7 Network port usage ....................................................................................................................................................................................................................................................................................................... 7 HPE switches ............................................................................................................................................................................................................................................................................................................................. 7 Network port usage ....................................................................................................................................................................................................................................................................................................... 7 HPE factory process for VMware vSphere image .................................................................................................................................................................................................................................... 8 dHCI compute node workload profile ........................................................................................................................................................................................................................................................... 8 HPE ESXi image................................................................................................................................................................................................................................................................................................................ 8 HPE Storage Connection Manager ................................................................................................................................................................................................................................................................. 9 vSphere customization ............................................................................................................................................................................................................................................................................................... 9 HPE Nimble Storage dHCI solution ...................................................................................................................................................................................................................................................................... 9 Network port usage ....................................................................................................................................................................................................................................................................................................... 9 Network automation .................................................................................................................................................................................................................................................................................................. 11 SSH ............................................................................................................................................................................................................................................................................................................................................ 11 SLP ............................................................................................................................................................................................................................................................................................................................................. 11 vCenter user ...................................................................................................................................................................................................................................................................................................................... 12 ESXi root user .................................................................................................................................................................................................................................................................................................................. 12 iLO prostack_admin user ....................................................................................................................................................................................................................................................................................... 12 Single-click update feature .................................................................................................................................................................................................................................................................................. 12 HPE InfoSight................................................................................................................................................................................................................................................................................................................... 13 Accessing the HPE Nimble Storage dHCI solution through the HPE Nimble Storage vCenter plugin ......................................................................................... 14 VMware vSphere and HPE ProLiant security ........................................................................................................................................................................................................................................... 15 VMware vSphere Security Configuration Guide ............................................................................................................................................................................................................................... 15 HPE ProLiant Gen10 Security Reference Guide ............................................................................................................................................................................................................................. 15 Summary ..................................................................................................................................................................................................................................................................................................................................... 15