129
Number of Call Centers Operated by
Proposer One (1)
Location(s) of Call Center(s) that Will be
Used to Field Customer Calls in Lake
Forest and Laguna Hills
Our CR&R Customer Service Call Center is
centrally located at the corporate headquarters
in Stanton and will be used to field customer
calls in Lake Forest and Laguna Hills.
Number of Cities the Proposed Call Center
Currently Services
56 municipal contracts, including Cities,
County Areas, and Service Districts
Aggregate Residential Population of All of
the Cities Serviced by the Proposed Call
Center
Approximately 3,100,000
FTE
Lake Forest
FTE
Laguna Hills
Total
FTE
Total Number of Customer Service
Representatives at each Call Center and
Number of Customer Service
Representatives Allocated to the Cities (in
FTE)
1.083 0.456 1.539
Total Number of Customer Service
Managers at each Call Center and Number
of Managers Allocated to the Cities (in FTE)
0.017 0.017 0.033
Total Number of Customer Service
Supervisors at each Call Center and
Number of Supervisors Allocated to the
Cities (in FTE)
.069 .069 .138
Proposed Telephone System
Our CR&R Customer Service Call Center will continue to service the Cities of Lake Forest and Laguna Hills out of our Orange County Call Center. CR&R is able to meet all of the requirements of the Franchise Agreement. CR&R uses the NICE CXone Expert system, a cloud native system that optimizes City-specific information to improve the customer experience for each City we serve. This customization enhances the customer’s ability to conduct effortless self-service, if preferred, for most callers.
PROPOSAL FORM 28: PROPOSED CUSTOMER SERVICE
SYSTEM
130
Customers with complex needs, or who prefer to
speak directly with a customer service
representative (CSR) are able to access
representatives more quickly. As a result, all
customers have a much faster, easier and more
successful customer service experience. Additional
information regarding the NICE CXone Expert
system is attached at the end of this Form 28.
CR&R Customer Service Team
Our Customer Service Staff are critical members of
our service team, and their importance to the
company is demonstrated by the location of the
Customer Service Department, which is situated
within the CR&R Corporate Office in Stanton,
directly across from the Executive Team. Our
Customer Service Team is available on regular
collection days (Monday through Friday) from 8:00 a.m. until 5:00 p.m. and on Saturdays from 8:00 a.m. until 12:00 p.m. CR&R will have a local number available for Cities of Lake Forest and Laguna Hills as well as a toll-free number for customer service.
The CR&R Customer Service team is
overseen and led by Elisa Bené, our
Customer Service Manager. As Manager,
Ms. Bené is responsible for policy
development and deployment, employee
training and development, and customer
relations, ensuring effective and longterm problem resolution. Additionally, Ms.
Bené is responsible for overseeing the
customer service department and trains,
mentors, and coaches our employees, ensuring the company delivers the highest level of customer service possible.
CR&R’S COMMITMENT TO
OUR CUSTOMERS
9 Orange County-based call center.
9 Multi-language customer service
representatives.
9 Ability to monitor all required
metrics.
9 Ability to monitor response time to
complete a work order from time
of request.
9 Proven ability to provide accurate,
City-specific information.
9 Commitment to satisfy the
customer at any cost.
CR&R CSR’s celebrate Customer Service Week.
131
An attitude of respect and concern for our customer is the benchmark used to develop our customer service protocols. It is our shared commitment at CR&R and results in excellent customer feedback achieved in customer service satisfaction surveys. This passion for “Excellence in Customer Service” is a core value. Our Customer Service Department is managed with a pledge to “Satisfy the Customer at any Cost.” CR&R understands that customer service is of utmost importance to the Cities. When residents and businesses have a request regarding solid waste and recycling services, the CR&R Call Center serves as their first point of contact. Our team is committed to continue providing a timely response, accurate information, and reliable service to our City of Lake Forest and City of Laguna Hills customers.
Each component of our customer service system and approach is designed to achieve these key objectives. Combined, this timely, accurate and reliable service facilitates our performance and enhances customer satisfaction. Additionally, effective customer service systems will result in decreased use of City staff time and resources. Customers can easily communicate with CR&R, and our system ensures accurate and reliable follow through by our Customer Service and Operations team, while minimizing the amount of time staff would need to follow up on hauler service issues.
Timely Response: A prompt
answer, with minimal hold times
Accurate Information: Correct
answers, provided on the first call
Reliable Service: Dependable
completion of work order
132
JURISDICTION CLOUD-BASED LIBRARIES
Our Call Center uses Microsoft SharePoint as our electronic knowledge center to house information such as policies, rates, and procedure documentation which provides quick, easy, and controlled access for our CSR’s. This same tool is used to store customer communications such as new customer brochures, billing inserts, flyers, marketing letters, and special events.
Each CSR has dual monitors so that our CRM software and SharePoint library with the Cityspecific folder can be displayed simultaneously.
CR&R also can create detailed reports using the information stored in CR&R’s Customer Relationship Management and Routing System. This information includes data such as route, container size, violations, type of service, street names, driver’s name, etc. This data is readily accessible through electronic format and can be made available upon request by CR&R’s contracted cities. Proper steps are taken to ensure the integrity of the Company’s data systems.
To protect this information from loss or corruption, all system data is updated at the end of each day onto a back-up system and stored in an off-site fireproof electronic safe and in the cloud.
Any information from our billing management or telephone system may be downloaded into Excel or Word documents for review by each City. All information tracking requests for service, missed collection, complaints, and billing inquiries are stored in real-time. Standard reports include a customer service list of accounts with service and billing information, complaint log, missed collection log, requests for additional service, and other valuable tracking information. Customized reports may be produced upon request by each City.
INFORMATION CATEGORIES
• Name, account number, service address, and billing location of each account. • Service notes pertaining to specifics of a customer account, including the time and date of phone calls, items discussed during the phone conversations, and the CSR’s who responded to the calls.
• Dates of bulky item pickups, missed pickups, and types of driver or CSR notifications. • Container identification numbers linked to the service address where container was assigned.
• Customer billing history, type of service, and scheduled collection days.
133
CUSTOMER SERVICE SOFTWARE
CR&R is equipped with Soft-Pak, a premier, industry
specific CRM software program which allows ease of
operation by CSR’s, operations, and management
personnel. This real-time Windows-based system is used
company-wide and provides current information allowing
CSR’s and operations personnel to respond quickly to
requests for service. It also allows for the prompt
resolution of customer concerns in a timely manner.
These programs are fully integrated throughout the CR&R organization at all operating sites. In addition, we have custom software that applies City-specific business rules to changes and orders being entered to ensure accuracy.
PROCEDURES
Communication and the use of technology are vital to resolving customer inquiries, requests, and complaints that may arise. As such our systems allow for communication between departments accurately and in real-time. Operations personnel, CSR’s and Management may access account information with the most up to date service and note information. This system provides access to a multitude of information as it relates to CR&R's service and our customers.
For example, notes are added into the CRM system
which automatically generates emails to the Operations
team for research and to Customer Service with the
answers. This process enables us to document each
customer account with any issues and the resolutions
while eliminating the need to also send manual emails
to communicate those issues. Once the responses are
received by Customer Service, the customer is
contacted and provided with the update.
Real-time data is also provided through our On Board Computers (OBC) for our commercial and temporary services routes, with drivers using tablets to provide service updates which are Reliable
Service
The Soft-Pak program
allows Customer Service
Representatives and
Operations personnel to
respond quickly to
requests for service,
promptly resolve
complaints, and address
the concerns in a timely
manner.
134
available in our CRM system as another tool for CSR’s to reference. This data provides date and time the location of service by route and indicates if there was any reason service was not provided, such as a blocked bin.
Our goal is to address inquiries at the initial point of contact while the customer is on the phone.
If research is needed, the CSR turns the issue over to a lead representative for resolution. When customers contact us with a request, the CSR’s enter a work order into our CRM system to initiate the action that needs to be taken. This work order is used by Operations to perform the requested action and then routed to Data Entry to update the account with the service that has been requested and to close out the Work Order
WORK ORDER SYSTEM
The Work Order system is essential to daily operations at CR&R. All jobs performed by Operations are dispatched, tracked, and billed by Work Orders except for scheduled services. The following sections cover a brief and condensed outline of our Work Order System.
Work Order Flow
1. Service requested by customer.
2. Work Order created by CSR.
3. Dispatch prints/downloads Work Order.
4. Dispatch routes Work Order to driver.
5. Driver performs job and updates/returns Work Order to Dispatch.
6. Dispatch reviews and forwards the work orders to Data Entry.
7. Data Entry updates and posts all completed Work Orders.
8. If Driver does NOT complete the job, driver either.
a. Returns Work Order to Dispatch for Rerouting.
b. Returns Work Order to Dispatch with explanation of why job could not be completed.
c. In each of these scenarios, the work order is noted, and customer service is notified to contact customer of change in service date.
9. Data Entry closes the Work Order.
10. Completed Work Order is filed by Data Entry.
11. Operations forwards incomplete Work Orders to Customer Service.
12. Customer Service contacts customer to reschedule job with new Work Order if needed.
135
The work order process is used for a variety of action related items such as requests for cart exchanges, bulky item collection, e-waste collection, report of missed collection, courtesy pickups, bin exchanges and other items requiring an operation action.
COMPLAINT RESOLUTION - SATISFY THE CUSTOMER AT ANY COST At CR&R customer complaints receive the highest level of attention from customer service, operations, and management staff. Complaints are noted on the customer’s account and sent to the responsible department by email. The department that receives the email also notes the customer’s account with the action taken to resolve the complaint. Customers with unusual circumstances are always managed with consideration to meet their individual needs. Complaints and missed collections are reported weekly to management so that any unusual problems or trends can be identified, reviewed, and addressed. The Customer Service Manager and Director review and sign off the reports prior to sending it to senior management each week.
Quality Assurance Process
CR&R understands that the quality of our customer service program not only impacts residents and businesses, but also City staff. When we provide professional, courteous service that is accurate and dependable, customers do not feel the need to contact staff or officials with questions or concerns.
To ensure that our team of CSR’s is providing the highest level of service, the Customer Service Manager and Leads conduct monitoring, which includes the following:
x Three monitoring/coaching sessions per month per agent. x CSR’s are expected to achieve a monthly score of 91% and above. x Customer Service Leads rotate their monitoring team monthly. x Customer Service Manager conduct the quarterly sessions. x CSR’s and Leads receive Quality Assurance Monitoring for on-going training process. x Any CSR with a monthly score below 85% is placed on a Performance Improvement Action Plan.
136
CR&R WEBSITE
CR&R’s website serves as an educational portal for all communities we service. The website, www.crrinc.com, is designed to offer a range of educational information for our customers including instructions on proper usage of containers and holiday schedules as well as the ability to contact customer service through emails. Emails received are routed and managed through the same Cisco CJP system. The website also provides the ability for customers to make a payment or set up recurring payment options and chat online to live customer service agents. In addition, CR&R has created on-line videos to inform customers about recycling and showcase the process needed to conserve resources. These videos are also accessible by QR codes and printed on our materials distributed for ease of access.
137
For each community we serve, CR&R provides a dedicated page providing information about services, cart reminders, what is acceptable in the carts, links to residential and commercial program guides for downloading as well as information about any unique jurisdictional programs such as hazardous waste events or sharps services. The community page also provides a link to the designated City page about environmental programs. CR&R’s skilled informational technical staff ensures the site is continually updated and maintains its ease of use.
138
MONTHLY REPORTS
CR&R is able to fully comply with all reporting required in the Franchise Agreement, including average hold time for the month, number of abandoned calls, and other metrics. An example of our current monthly report template is shown below.
Data is available in real-time and allows for immediate adjustments to ensure customer service requirements are met. Daily, weekly and monthly reports can be generated to monitor and track key metrics. An example of the dashboard provided through CR&R’s NICE CXone Expert system is shown in the graphic below.
This Proposal Form 28 will become Attachment OO to the final Agreement.
Start Time Total Number
of Calls
Total Number of
Calls Answered
Longest Wait
Time
(seconds)
Average Wait
Time
(seconds)
- - - - -
Total Number
of Calls
Abandoned
% of Calls
Abandoned
Average
Abandon Time
(s)
Abandoned
Call <=5 secs
% Adjusted
Abandoned Calls
- - - - -
Average Talk
Time (s)
% Service
Level Working Days Average Calls/ Day FTE
Avg.
Calls/
FTE
- - - - - -
139
140
141
142
Item No. 7.3
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: June 25, 2024
To: Mayor and Council Members
From: Jarad Hildenbrand, City Manager
Issue: Study and Report on Inclusionary Housing Ordinances Recommendation: That the City Council direct staff to study and report back on the issue of Inclusionary Housing Ordinances pursuant to the 2021-2029 Adopted & Certified Housing Element Update - Implementation Program H-7.
Background:
The City's 2021-2029 Housing Element of the General Plan was certified by the State Department of Housing and Community Development (HCD) in a letter dated May 23, 2024. As part of the Housing Element process, HCD determines the Regional Housing Needs Assessment (RHNA), specifying the number of housing units at various income levels that the City must plan for during the eight-year housing cycle. For the 6th cycle Housing Element (2021-2029), the City was tasked with 1,985 new housing units, including 568 units for extremely low- and very low-income households, 353 lowincome units, 354 moderate-income units, and 710 above moderate-income units.
The Housing Element is executed through various housing programs designed to meet Laguna Hills' identified housing needs. One of the 21 new programs proposed is for the City to study and report on Inclusionary Housing programs. Implementation Program H7 of the 2021-2029 Housing Element Update (“Inclusionary Housing Requirements”) states that, "The City will study other inclusionary housing ordinances in southern California to learn about effective practices being used to provide affordable housing, especially housing for extremely low, very low, and low income households. As part of this study, the City will review how other cities have prepared, adopted, and implemented their inclusionary programs in response to recent court rulings, affordable housing nexus studies, affordable housing impact fees, and commercial linkage fees. City
Item No. 7.3
staff will report the study’s findings and input from the community and residential developers to the City Council and seek direction on methods that should be pursued to provide affordable housing such as (a) construction of housing on-site, (b) construction of housing offsite, (c) dedication of land for housing, and (d) possible other similar measures; methods shall not constrain the overall production of housing in the City." At this time, it is recommended that the City Council direct staff to engage a consultant to study and report back on Inclusionary Housing Ordinances pursuant to the 2021-2029 Adopted & Certified Housing Element Update - Implementation Program H-7.
Fiscal Impact:
The estimated cost for this service is between $25,000 and $40,000, and the City has allocated funding for such in the FY23/34 and 24/25 Biennial Budget (Account Number 100-225-720512).
Attachments:
None
Item No. 7.4
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: June 25, 2024
To: Mayor and Council Members
From: Joe Ames, Public Works Director/City Engineer
Issue: Selection of a Design for the Reader Board at the Corner of La Paz Road and Paseo de Valencia
Recommendation: That the City Council: 1) Approve the conceptual design of the proposed reader board at the corner of La Paz Road and Paseo de Valencia; and 2) Authorize City staff to develop construction plans and documents.
Background:
In August 2023, the Events, Communications, and Beautification Committee (ECBC) proposed the construction of an electronic reader board at the Laguna Hills Community Center.
Subsequently, City staff consulted with RJM Design Group and Bravo Signs in an effort to provide some possible options to the ECBC for placement of reader board(s) at the Community Center. Those options included placing two reader boards as follows:
• Option 1: The corner of Paseo de Valencia and Alicia Parkway in the parkway area, with one reader board facing southbound Paseo de Valencia traffic and one reader board facing Alicia Parkway traffic;
• Option 2: Next to the “holiday tree,” between the Community Center entrance driveway and Paseo de Valencia, using a “V-shaped” structure facing Alicia Parkway traffic, similar to the City of Laguna Niguel’s Crown Valley Park; or • Option 3: Within the landscaped Community Center entrance driveway median.
However, all three of the above options at the Community Center required the use of
Item No. 7.4
two reader boards to face bi-directional traffic.
Thereafter, based upon the expense and difficulty of integrating reader boards with the existing landscaping and architectural elements at the Community Center along with the necessity of needing two reader boards for any proposed locations at the Community Center, the ECBC focused on developing a project at the corner of La Paz Road and Paseo de Valencia on a City-owned parcel of land on the northwest corner of the intersection. This corner parcel is already used by the City to hang banners announcing events; therefore, this parcel was deemed ideal for the City’s first proposed reader board.
Based upon this new direction from ECBC, City staff engaged the landscape architectural design services of RJM Design Group, Inc., to provide conceptual designs to the ECBC for evaluation and selection.
At the April 10, 2024 ECBC, RJM Design Group provided three alternative conceptual designs for evaluation and comment by the ECBC, Concepts “A,” “B,” and “C.” At the April 10, 2024 ECBC, Committee members (Councilmembers Heft and Pezold) selected Concept A for further refinement. RJM Design Group refined Concept A, and provided it for further discussion at the May 15, 2024 ECBC. At May 15, 2024 ECBC, the attached conceptual design alternative was chosen.
City staff now requests City Council approval of the conceptual design prior to the development of construction plans and documents for bidding. If the conceptual design is approved, once construction plans and documents are prepared, City staff anticipates returning to City Council in November 2024 for authority to advertise the project for construction bidding.
CEQA Findings:
Environmental review is not required under the California Environmental Quality Act (CEQA) pursuant to the California Code of Regulations, Title 14, Chapter 3, Section 15301 as a Class 1 Categorical Exemption – “Existing Facilities.” Fiscal Impact:
The estimated cost for preparing the construction plans and documents for bidding will be $30,000. The estimated construction cost of the conceptual design will be approximately $400,000.
Item No. 7.4
Attachments:
1. "Concept A" for the Proposed Reader Board at La Paz Road and Paseo de Valencia
6/25/2024
LAGUNA HILLS READER BOARDS
CITY OF LAGUNA HILLS, CALIFORNIA
THIS DOCUMENT IS THE PROPERTY OF RJM DESIGN GROUP, INC., AND NO PART THEREOF SHALL BE USED, REUSED, OR MODIFIED WITHOUT THE WRITTEN CONSENT OF RJM DESIGN GROUP, INC. © 2024 RJM Design Group, Inc. All rights reserved. 0 5’ 10’ 20’
EXISTING CONDITIONS
PASEO DE VALENCIA LA PAZ ROAD
EXISTING LEGEND
1. Existing trees to remain. Protect in place.
2. Existing sidewalk and enhanced paving to
remain. Protect in place.
3. Existing turf to be removed.
4. Existing traffic signals to remain. Protect in
place.
5. Existing electrical utilities to remain. Protect in
place.
6. Existing banner-poles to be removed.
7. Existing concrete pads, and utility to be
removed
8. Existing concrete walkway to be removed.
8 2
2 4
4 3
7 1
1 1
6 2
5
THIS DOCUMENT IS THE PROPERTY OF RJM DESIGN GROUP, INC., AND NO PART THEREOF SHALL BE USED, REUSED, OR MODIFIED WITHOUT THE WRITTEN CONSENT OF RJM DESIGN GROUP, INC. © 2024 RJM Design Group, Inc. All rights reserved.
LAGUNA HILLS READER BOARDS
CITY OF LAGUNA HILLS, CALIFORNIA
6/25/2024 PRECEDENT IMAGES
LAGUNA HILLS MALL
EL TORO ROAD & AVENIDA DE CARLOTA
LAGUNA HILLS COMMUNITY CENTER
ALICIA PARKWAY & PASEO DE VALENCIA
MISSION VIEJO READER BOARD
MARGUERITE PARKWAY & LA PAZ ROAD
6/25/2024
LAGUNA HILLS READER BOARDS
CITY OF LAGUNA HILLS, CALIFORNIA
THIS DOCUMENT IS THE PROPERTY OF RJM DESIGN GROUP, INC., AND NO PART THEREOF SHALL BE USED, REUSED, OR MODIFIED WITHOUT THE WRITTEN CONSENT OF RJM DESIGN GROUP, INC. © 2024 RJM Design Group, Inc. All rights reserved. 0 5’ 10’ 20’
CONCEPTUAL SITE PLAN
PASEO DE VALENCIA LA PAZ ROAD
LEGEND
1. Existing trees to remain. Typ of 3. Protect in place.
2. Existing sidewalk and enhanced paving to remain.
Protect in place.
3. Existing traffic signals to remain. Protect in place.
4. Existing electrical utilities to remain. Protect in
place.
5. Existing slope to remain.
6. Layers of Water-wise planting
7. Readerboard
8. Bench seating with a 5’ x 3’ companion ADA
seating area.
9. Lodgepole fencing. Posts 6’-0” on center.
10.Low background hedge
1 5
8 109
2 10
8 9
6 6
7 4
32 3
LA PAZ ROAD
MARGUERITE PARKWAY
THIS DOCUMENT IS THE PROPERTY OF RJM DESIGN GROUP, INC., AND NO PART THEREOF SHALL BE USED, REUSED, OR MODIFIED WITHOUT THE WRITTEN CONSENT OF RJM DESIGN GROUP, INC. © 2024 RJM Design Group, Inc. All rights reserved.
LAGUNA HILLS READER BOARDS
CITY OF LAGUNA HILLS, CALIFORNIA
6/25/2024
0 10’ 20’ 40’
READERBOARD SCALE COMPARISON
Mission Viejo Readerboard Laguna Hills Readerboard
PASEO DE VALENCIA
LA PAZ ROAD
THIS DOCUMENT IS THE PROPERTY OF RJM DESIGN GROUP, INC., AND NO PART THEREOF SHALL BE USED, REUSED, OR MODIFIED WITHOUT THE WRITTEN CONSENT OF RJM DESIGN GROUP, INC. © 2024 RJM Design Group, Inc. All rights reserved.
LAGUNA HILLS READER BOARDS
CITY OF LAGUNA HILLS, CALIFORNIA
6/25/2024 CONCEPT A - REFINED
SITE PLAN-NTS
ELEVATION VIEW A
SCALE: 3/8” = 1’-0”
PLAN VIEW
SCALE: 3/8” = 1’-0”
LEGEND
NOTES
1. Peaked precast cap
2. City signage
3. Stone Veneer
4. Smooth plaster finish with reveal
5. Precast square concrete cap
6. 4’ x 12’ LED Readerboard screen
7. Precast rectilinear wall cap
8. Finish grade. Existing finish grade
slopes approximately 18” over 24’
9. 48” Decorative Planted Pots
10.24” box evergreen hedge
A. Reader board and wall size: 8’ x 36’-6”
6 8
59 1
359
10 1
34 7
274
A
4’-0”
8’-0”
12’-0”
Item No. 8.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: June 25, 2024
To: Mayor and Council Members
From: Janine Heft, Council Member
Don Caskey, Council Member
Issue: Annual Donation to Laguna Hills High School PTSA for Grad Nite Recommendation: Council Members Heft and Cakey recommend that the City Council discuss increasing the annual donation to Laguna Hills High School PTSA for their graduation night celebration.
Background:
In accordance with City Council Policy 120, Councilmembers Caskey and Haft have added this item to the agenda. For 34 years, Laguna Hills’ Grad Nite has been a cherished tradition, offering a safe and enjoyable way for our graduating seniors to celebrate the culmination of their high school experience. The program aims to provide a substance-free graduation party, offering a safe alternative to what can often be a perilous and hazardous night for students. In 1992, the City Council approved a $2,500 contribution for Grad Nite. Around 1998, the City’s annual contribution increased to $4,000, a level that has been maintained to this day.
Given the enduring success and importance of Grad Nite in ensuring the safety and enjoyment of our graduating seniors, Councilmembers Caskey and Heft recommend that the City Council discuss increasing the City's annual contribution. With costs rising and the need for enhanced safety measures, an increased contribution would ensure that this vital program continues to offer a secure and memorable experience for our students. By investing more in Grad Nite, the City affirms its commitment to the wellbeing of our youth and the continued support of this longstanding community tradition.
Item No. 8.1
Fiscal Impact:
The Fiscal Year 2024/25 Budget includes $50,000 (Account Number 100-155-695000) for Community Assistance/Public Relations. Of this $50,000, $4,000 is allocated for Grad Nite, $5,000 for drowning prevention awareness, $5,000 for opioid awareness, and $25,000 for the Moulton Museum. $11,000 remains unallocated. Therefore, the City Council could elect to allocate more funding to Grad Nite without altering the annual budget.
Attachments:
None
Item No. 9.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: June 25, 2024
To: Mayor and Council Members
From: Jennifer Lee, City Clerk
Issue: Committee Assignment Reports
Recommendation: That the City Council receive reports from City Council Members on the City Council Committee Assignments listed in the staff report.
Background:
The following are recent meetings and events attended by the City Council for their City Council Committee Assignments.
Transportation Corridor Agencies (TCA)
Council Member Heft
June 13, Joint Board Meeting
Orange County Older Adults Advisory Commission (OCOAAC) Mayor Wheeler
June 14, Regular Meeting
Orange County Mosquito and Vector Control District (OCMVCD) Board of Trustees
Council Member Pezold
June 20, Regular Meeting
Fiscal Impact:
The City does not provide any additional compensation to City Council Members for serving on outside agency boards or committees.
Item No. 9.1
Attachments:
None