Laguna Hills City Council
June 25, 2024

Attachment B Scope of Work Page 13 of 93
Residential Customer’s new or continued request for each additional grey MSW Cart after the first, upon the Customer’s new or continued request for each additional blue Recycling Cart after the second, and upon a Customer’s new or continued request for each additional green Yard Trimmings/Food Scraps/Stable Bedding and Manure Cart after the first. The postcard or mailer shall inform the Residential Customers that they may reduce the number of Extra Carts they were provided by the previous contractor which will reduce the amount they will be charged effective July 1, 2025 in accordance with the Applicable Maximum Rates. [The only instance in which a reduction of Extra Carts will not result in a rate reduction is when a Residential Customer reduces their number of Recycling Carts from two (2) Carts to one (1) Cart as Residential basic service includes either one (1) or two (2) Recycling Carts]. If a Residential Customer reduces their number of Extra Carts, Contractor shall reduce the Residential Customer’s charges accordingly effective July 1, 2025, and make arrangements to pick up the Extra Cart(s) as soon as possible. If Contractor is unable to pick up the Extra Cart(s) until after July 1, 2025, the Residential Customer will not be charged for the Extra Cart(s) as of July 1, 2025.

1.4.1.3. Contractor Distribution of New Carts and Removal of Old Carts. Contractor shall collect all of the existing old, wheeled Carts such that no Customer is ever without all required Carts. Contractor shall make arrangements for old Carts collected by Contractor to be either recycled or reused. Contractor shall provide City a schedule and plan for Cart distribution and collection of the old Carts in Attachment C and shall follow said schedule. All of the existing (old) wheeled Carts shall be replaced with the new wheeled Carts as described in Attachment E-2, on or before July 1, 2025.

1.4.1.4. Carts for Basic Residential Service. Contractor shall provide each Single Family Dwelling Residential Customer with a minimum of three (3) or four (4) wheeled Carts with lids for the basic level of service: one (1) grey MSW Cart (of the size requested by the Customer), one (1) or two (2) blue Recycling Carts (of the sizes requested by the Customer), and one (1) green Cart for Yard Trimmings/Food Scraps/Stable Bedding and Manure (of the size requested by the Customer) subject to the Applicable Maximum Rates. If a Single Family Dwelling Residential Customer’s Cart sizes are not determined from the previous contractor’s records or from a response to the Cart survey described in Section 1.4.1.1, the Customer shall receive the default Cart size for Residential MSW, Recycling and/or Yard Trimmings/Food Scraps/Stable Bedding and Manure Carts of 95- gallon Carts.

1.4.1.5. Extra Carts for Residential Service. An Extra Cart charge shall occur upon the Residential Customer’s request for a second (2nd) or subsequent additional grey MSW Cart, upon the Customer’s request for a third (3rd) or subsequent additional blue Recycling Cart and upon a Customer’s request for a second (2nd) or subsequent additional green Yard Trimmings/Food Scraps/Stable Bedding and Manure Cart. Contractor shall charge Residential Customers for the Extra Carts in accordance with the Applicable Maximum Rates.

1.4.1.6. Non-Containerization. By April 15, 2025, Contractor shall direct mail to all Customers to provide information and notice regarding the prohibition against Noncontainerization. As of July 1, 2025, Customers shall be required to Containerize all MSW,

Attachment B Scope of Work Page 14 of 93
Recyclable Materials and Yard Trimmings/Food Scraps/Stable Bedding and Manure. The notice will inform Customers, and include graphic and/or photo representations, of the meaning of Containerization and Non-containerization, and educate Customers on the need for Containerization. The City may choose to enforce the containerization requirement through its Code Enforcement process.

1.4.1.7. Exchange of Non-damaged Carts and/or Carts’ Sizes. Upon Customer request, as described herein, Contractor shall change Cart sizes from their existing configuration to any combination of sizes of carts for MSW, Recyclable Materials, Cocollected Food Scraps/Yard Trimmings/Stable Bedding and Manure. Customer’s rate will be adjusted in accordance with the Applicable Maximum Rates. Customer may exchange non-damaged Carts sizes and/or exchange out same-sized non-damaged Carts one (1) time per year during Term with no additional charge for pick up and/or drop off of Carts.

During the one time per year exchange, Customer may exchange one or all their nondamaged Carts sizes and/or exchange one or all of their non-damaged Carts for samesized Carts at no additional charge for pick up and/or drop off of Carts. Upon the Customer’s request for a second (2nd) or more exchange of non-damaged Carts sizes and/or exchange of same-sized non-damaged Carts during the same year during Term, Contractor shall charge Customers for the additional exchange(s) in accordance with the Applicable Maximum Rates.

1.4.1.8. Cleaning of Carts. Upon Customer request, Contractor shall clean Cart(s) in accordance with the Applicable Maximum Rates.

1.4.1.9. Replacement of Kitchen Pails for Food Scrap Diversion Program. Contractor shall provide a replacement kitchen pail to Customers (as shown in Attachment GG) upon request and may charge for the replacement kitchen pail in accordance with the Applicable Maximum Rates.

1.4.1.10. Change of Number of Pick-Up Days for Residential 3-Cubic-Yard Bin for Stable Bedding and Manure Service. Upon Customer request, as described herein, Contractor shall change the number of pick-up days for a Residential 3-cubic-yard Bin for Stable Bedding and Manure service in accordance with the Applicable Maximum Rates.

1.4.1.11. Repair and Replacement of Containers. During the entire Term of the Contract, Contractor shall maintain an adequate inventory of Carts and Containers to fulfill and meet all needs of Customers in City. Contractor shall be responsible for the repair and replacement of all Carts and Containers that are broken, damaged, tagged with graffiti, lost, or stolen. The repair, refurbishment and replacement of Carts and Containers shall be at the sole expense of the Contractor. The Contractor shall submit, on a quarterly basis, a report showing the inventory of all Carts and Containers as well as a record of the replacement and repair schedule for the prior ninety (90) days in the quarterly report described in Attachment K.

1.4.2. Containers for Multi-Family Dwellings, Commercial and Business Establishments and City Facilities.

Attachment B Scope of Work Page 15 of 93

1.4.2.1. Sizes and Types of Containers to be Provided. Contractor shall offer and furnish the following sizes and types of wheeled Carts with lids: thirty-five (35) gallon, sixty-five (65) gallon, and ninety-five (95) gallon for MSW, Recyclable Materials, SourceSeparated Food Scraps, Co-collected Food Scraps/Yard Trimmings/Stable Bedding and Manure. Yard Trimmings/Wood, and Source-Separated Stable Bedding and Manure.

The Carts shall meet the specifications listed in Attachment E-1 and shall be color-coded as described in this Section 1 of Attachment B. Contractor shall also offer and furnish the following sizes and types of Bins, Compactors and Roll Off Boxes: one (1) cubic yard, one and one-half (1.5) cubic yard, two (2) cubic yard, three (3) cubic yard, four (4) cubic yard, six (6) cubic yard Bins; Split two (2) cubic yard Bins, Split three (3) cubic yard Bins, Split four (4) yard Bins; three (3) cubic yard Bin Compactors, and four (4) cubic yard Bin Compactors; ten (10) cubic yard, twenty (20) cubic yard, thirty (30) cubic yard and forty (40) cubic yard Roll Off Boxes. Contractor shall mark all Bins, Bin Compactors, Roll Off Boxes and Contractor-owned Compactors that are longer than three feet (3’) in length and taller than four feet (4’) in height with reflectors on each side. The reflectors shall consist of eight (8) strips of reflective tape, each a minimum of two inches (2”) wide and two feet (2’) long. One tape strip shall be applied horizontally to each of the top and bottom portions of the four corners where the vertical walls of the Container meet, and be oriented so that approximately twelve inches (12”) of each tape strip is visible on each of the two outside walls to which it is applied. (Bins that are smaller in size than three feet (3’) in length and taller than four feet (4’) in height, shall be marked on each side with reflective tape sized according to the Bin’s size.) The fluorescent tape shall be fluorescent yellow and made of high-performance retroreflective sheeting of American Society for Testing and Materials (ASTM) D4956-13 Type V, VIII, IX or XI. If reflective tape cannot be applied to a Container in the manner described above because of the design or a physical characteristic of the Container, the reflective tape shall be placed as close to the top and bottom of the Container as possible or on the center of the smaller outside facing walls of the Container. All Bins, Bin Compactors, Contractor-owned Compactors and Roll Off Boxes shall also be clearly labeled with Contractor’s name and current telephone number.

Contractor shall provide Compactor pull service for Commercial and Business Establishments and City Facilities and Customers located at any of said Premises may, at their sole discretion, lease and/or purchase Compactors from any Person, company, manufacturer, or distributor, including, but not limited to, Contractor, for use at their Premises. Contractor shall provide repair and maintenance services at rates not to exceed the Applicable Maximum Rates to any Customer requesting such services for a Compactor whether or not said Compactor is owned by Contractor. Bins and Roll Off Boxes shall be color-coded as described in this Section 1 of Attachment B.

1.4.2.2. Contractor Distribution of New Bins, Carts, Compactors and Roll Off Boxes.

Contractor shall collect all of the existing old Carts and Bins (or make arrangements with the former contractor to Collect the Carts and Bins) concurrent with Contractor’s distribution of new Bins such that no Customer is ever without all required Containers.

Contractor shall make arrangements for old Bins it collects to be either recycled or reused.

Contractor shall coordinate with the former contractor for removal of all Compactors and Roll Off Boxes owned by the former contractor concurrent with Contractor’s distribution of new Compactors and Roll Off Boxes such that no Customer is ever without all required

Attachment B Scope of Work Page 16 of 93
Containers. Contractor shall provide City a schedule and plan for Cart, Bin, Compactor and Roll Off Box distribution and collection of the old Carts in Attachment C and shall follow said schedule. All of the existing (old) Containers shall be replaced with the new Containers as described in Attachment E-2, on or before July 1, 2025.

1.5. Container Color Coding and Labeling.

1.5.1. Color Coding.

Contractor shall replace all Carts, Containers, Bins and all non-Customer-owned Compactors in City (Single Family Dwelling Residential, Multi-Family Dwelling and Commercial and all other Customers for all types of Divertible Materials and MSW) before July 1, 2025. All Containers shall be of a uniform color including the body and the lid. The color-coding scheme for all Residential Carts shall be grey for MSW Carts, green for Yard Trimmings/Food Scraps/Stable Bedding and Manure Carts, and blue for Recyclable Materials Carts.

The color-coding scheme for all Multi-Family Dwelling Carts shall be grey for MSW Carts, green for Yard Trimmings/Food Scraps/Stable Bedding and Manure Carts, and blue for Recyclable Materials Carts
The color-coding scheme for all Commercial Carts shall be grey for MSW Carts, green for Yard Trimmings/Food Scraps Carts, and blue for Recyclable Materials Carts The color-coding scheme for Multi-Family Dwelling Bins shall be grey for MSW Bins, green for co-collected Yard Trimmings/Food Scraps Bins, green for source-separated Yard Trimmings Bins, brown for Source-separated Food Scraps Bins, blue for Recyclable Materials Bins, and green for Stable Bedding and Manure Bins.

The color-coding scheme for Commercial Bins shall be grey for MSW Bins, green for cocollected Yard Trimmings/Food Scraps Bins, green for source-separated Yard Trimmings Bins, brown for Source-separated Food Scraps Bins, blue for Recyclable Materials Bins, and green for Stable Bedding and Manure Bins.

The color-coding scheme for all Roll Off Boxes shall be grey for MSW Boxes, green for Yard Trimmings/Food Scraps Boxes, green for source-separated Yard Trimmings Boxes, brown for Source-separated Food Scraps Boxes and blue for Recyclable Materials Boxes and tan for Compactors. Mixed Recyclable Materials Boxes shall be blue in color. Stable Bedding and Manure Boxes shall be green in color.

Roll Off Boxes designated for Recyclable Materials Collection, Yard Trimmings/Food Scraps, Source-Separated Yard Trimmings or Food Scraps Collection or Stable Bedding/Manure shall be prominently labeled as such (e.g., “Recyclable Materials Only”, “Yard Trimmings/Food Scraps Only”, “Yard Trimmings Only”, “Food Scraps Only”, “Stable Bedding/Manure Only”) either with permanent lettering or with removable magnetic signage on each side. Contractor-owned Compactors for Food Scraps shall be prominently labeled “Food Scraps Only” either with permanent lettering or with removable

Attachment B Scope of Work Page 17 of 93
magnetic signage on each side.

The color-coding scheme for temporary Commercial Bins shall be the same as the color scheme for permanent Commercial Bins.

1.5.2. Container Labeling and Signage.

All new Containers shall have messages and graphics on the exterior (e.g., top of Cart lid, front of Bin) designed to remind Customers of what materials can and cannot be placed into each type of Container in both English and Spanish. City shall have final approval of the text/graphics. Contractor shall work with City and all City-approved Processing Facilities (listed in Article 6 of the Agreement) to tailor the types of materials allowed in each Container to the capabilities and technology and/or methods of processing used at each facility in order to minimize Residue, maximize Diversion and maximize the quality and value of the Recovered Materials produced. Contractor shall submit the order(s) for new Containers to City for review at least thirty (30) days prior to ordering the Containers required herein. The order shall include the color for each type of Cart, Bin and Box, the number of each size Cart, Bin and Roll Off box being ordered, the manufacturer and model of each, and design of messages/graphics for each. All Carts provided by the Contractor pursuant to this Agreement shall meet the detailed specifications contained in Attachment E-1. All Carts, Bins, Compactors and Roll Off Boxes will be identifiable with a unique serial number, bar code, or RFID located on the Container that is assigned to the collection location and address that it services. A complete and current list of the serialized containers will be available to City personnel for use on an “as needed” basis. Unique serial numbers for Containers and Carts and proper tracking of location and address that it services is important to demonstrate Contractor’s and City’s efforts to comply with SB 1383 in relation to Contamination.

Contractor shall continue to utilize the herein-described color-coding scheme for all Containers used in City throughout the Term unless otherwise directed by City.

1.5.3. Distribution of Recycling Guide to New Customers.

At any time a Cart is distributed to a new or returning Single-Family Residential Customer or to a new Multi-Family Residential Premises, Contractor shall also deliver to such Residential Premises(s) a copy of Recycling Guide described in Section 5 of this Attachment B.

Attachment B Scope of Work Page 18 of 93
SECTION 2: SINGLE FAMILY AND MULTI-FAMILY DWELLING
RESIDENTIAL COLLECTION SERVICES.

2.1. Single Family Dwelling Residential Basic Level of Service.

The basic level of service for a Single Family Dwelling Residential Premises that is individually-serviced with Collection from wheeled, lidded Contractor-supplied Carts, includes once weekly curbside or alley Collection of: (A) MSW provided by automated Collection; (B) Recyclable Materials provided by automated Collection; (C) Food Scraps/Yard Trimmings/Stable Bedding and Manure provided by automated Collection, and other required programs identified in the Agreement and in this Attachment B. City will allow exceptions to automated Collection upon receipt of a written request from Contractor if required due to space constraints, safety issues or other unusual circumstances. City’s decision as to whether or not to allow manual Collection shall be final.

2.1.1. New Residences Constructed and Occupied During the Term.

During the Term, additional Single Family Dwelling Residential homes will be constructed and occupied within City. Contractor shall fully implement the Recyclable Materials Collection program, the Food Scrap/Yard Trimmings/Stable Bedding and Manure Collection program, and MSW Collection at each new Single Family Dwelling Residence within thirty (30) days of issuance of the Certificate of Occupancy by the City. The liquidated damages in Article 15.09 of the Agreement shall not apply until a service order request has been submitted to Contractor by Contractor’s Recycling Coordinator, the City, or a Customer.

2.2. Single Family Dwelling Residential MSW Collection.

The basic level of service for a Single Family Dwelling Residential Premises that is individually-serviced is once weekly curbside or alley Collection of one (1) MSW Cart provided by automated Collection. If requested by Customer, Contractor shall provide different size(s) of MSW Carts as described in Section 1.4.1.7 of this Attachment B. When a different sized MSW Cart is requested by and provided to Customer, Contractor shall adjust Customer’s billing in accordance with the new size of the MSW Cart in accordance with the Applicable Maximum Rates.

If a Customer requests a second or additional MSW Cart, Contractor shall promptly deliver such Cart and shall be permitted to charge the Customer an additional charge in accordance with the Applicable Maximum Rates for the Extra Cart(s).

2.3. Single Family Dwelling Recyclable Materials Diversion Program.

The basic level of service for a Single Family Dwelling Residential Premises that is individually-serviced is once weekly curbside or alley Collection of one (1) or two (2)

Attachment B Scope of Work Page 19 of 93
Recyclable Materials Cart(s) provided by automated Collection on the same day as MSW Collection. Contractor shall Collect all Recyclable Materials in a separate Collection vehicle that collects only Recyclable Materials. Contractor shall process Recyclable Materials at the Clean MRF approved by City listed in Article 6 of the Agreement and arrange for sale of the Recyclable Materials.

If requested by Customer, Contractor shall provide different sizes of Recyclable Materials Carts as described in Section 1.4.1.7 of this Attachment B. Contractor shall provide Recyclable Materials Collection service to Residences pursuant to Section 2.1 of this Attachment B. If any Resident refuses delivery of a Recycling Cart, Contractor shall make one additional attempt to inform the Resident of the reasons for the State-mandated Recycling program and to deliver the Cart. If the Cart is refused a second time, Contractor shall retain the Cart for future use within the City. Contractor shall maintain a written record of the Customer name, address, date(s) and time(s) of Cart refusal, name of Recycling Coordinator (or other staff) who spoke with the Customer, type of contact with Customer (phone call, email or in-person), the Customer’s reason for the Cart refusal, and the number of total Recycling Carts being held in inventory due to being refused and shall submit this information as part of the monthly reports to City described in Attachment K.

If the Customer requests a third (3rd) or additional Recyclable Materials Cart, Contractor shall promptly deliver such Cart(s) and shall be permitted to charge the Customer an additional charge in accordance with the Applicable Maximum Rates for the Extra Cart(s).

Contractor shall continually monitor participation in the Residential Recyclable Materials Diversion program. Contractor’s Recycling Coordinators shall utilize the list of nonparticipating households submitted in the monthly reports (required by Attachment K) and shall contact non-participating Residents to discuss the Diversion program and determine the reason(s) for non-participation. The Coordinators shall provide additional information, training, public education materials and explanations of the state law and the reasons for the program. The Coordinators shall note the Resident’s name, address, date(s) and time(s) of contact with Resident, name of Coordinator contacting the non-participating Resident, type of contact with Resident (phone call, email, in-person, etc.), Resident’s reason for non-participation and details of such contacts in the monthly reports. In cases of recalcitrant Residents, such contacts shall be made on site and in person, in addition to by telephone.

2.4. Single Family Dwelling Food Scrap/Yard Trimmings/Stable Bedding and Manure Collection Program Utilizing Carts
The basic level of service for a Single Family Residential Premises is once weekly curbside or alley Collection of one (1) Food Scraps/Yard Trimmings Cart provided by automated Collection on the same day as MSW Collection. Contractor shall Collect all Food Scraps/Yard Trimmings in a separate Collection vehicle that collects only Food Scraps/Yard Trimmings. Contractor shall process the Collected commingled Food Scraps/Yard Trimmings at the Compost Facility approved by City listed in Article 6 of the Agreement and arrange for sale of the Compost that is produced.

Attachment B Scope of Work Page 20 of 93
Customers located in Single Family Dwellings that are part of an HOA or Gated Development where the HOA is responsible for landscaping, rather than the Customer, will still be delivered a green Cart for Food Scraps.

Customers located in equestrian communities that generate Stable Bedding and Manure from on premises stables shall be provided with a Green Cart that can accept co-collected Food Scrap/Yard Trimmings/Stable Bedding and Manure in accordance with the Applicable Maximum Rates. Contractor shall process the co-collected Food Scraps/Yard Trimmings/Stable Bedding and Manure at the Processing Facility approved by City listed in Article 6 of the Agreement and arrange for sale of the byproducts that are produced.

Contractor shall distribute public education materials to all Single Family Dwelling Residences as more fully described herein and in Section 5 of this Attachment B.

If requested by Customer, Contractor shall provide different size(s) of Food Scrap/Yard Trimmings/Stable Bedding and Manure Carts as described in Section 1.4.1.7 of this Attachment B. If any Resident refuses delivery of a Food Scrap/Yard Trimmings/Stable Bedding and Manure Cart, Contractor shall make one additional attempt to inform the Resident of the reasons for the State-mandated Food Scrap/Yard Trimmings/Stable Bedding and Manure Collection program and to deliver the Cart. If the Cart is refused a second time, Contractor shall retain the Cart for future use within the City. Contractor shall maintain a record of the Customer name, address, date(s) and time(s) of Cart refusal, name of Recycling Coordinator (or other staff) who spoke with the Customer, type of contact with Customer (phone call, email or in-person), the Customer’s reason for the Cart refusal, and the total number of Food Scrap/Yard Trimmings/Stable Bedding and Manure Carts being held in inventory due to being refused and shall submit this information as part of the monthly reports to City described in Attachment K.

If the Customer requests a second or additional Food Scrap/Yard Trimmings/Stable Bedding and Manure Cart, Contractor shall promptly deliver such Cart and Contractor shall be permitted to charge the Customer an additional charge in accordance with the Applicable Maximum Rates for the Extra Cart(s).

Contractor shall continually monitor participation in the Residential Food Scrap/Yard Trimmings/Stable Bedding and Manure Diversion program. Contractor’s Recycling Coordinators shall utilize the list of non-participating households submitted in the monthly reports (required by Attachment K) and shall contact non-participating Residents to discuss the Diversion program and determine the reason(s) for non-participation. The Coordinators shall provide additional information, training, public education materials and explanations of the state law and the reasons for the program. The Coordinators shall note the Resident’s name, address, date(s) and time(s) of contact with Resident, name of Coordinator contacting the non-participating Resident, type of contact with Resident (phone call, email, in-person, etc.), Resident’s reason for non-participation and details of such contacts in the monthly reports. In cases of recalcitrant Residents, such contacts shall be made on site and in person in addition to by telephone.

Contractor shall continue to prepare and distribute a set of public education materials as

Attachment B Scope of Work Page 21 of 93
described herein and in Section 5 of this Attachment B, annually during the Term.

2.4.1. Single Family Dwelling Stable Bedding and Manure Collection Program Utilizing 3-Cubic-Yard Bins.

Contractor shall provide 3-cubic Yard service for the Collection of Stable Bedding and Manure for large Residential generators of Stable Bedding and Manure with on-premises stables in accordance with the Applicable Maximum Rates. Contractor shall process the Stable Bedding and Manure at the Facility approved by City listed in Article 6 of the Agreement and arrange for sale of the byproducts that are produced.

2.4.2 Replacement of Kitchen Food Scrap Pails at Single Family Dwellings and Distribution of Kitchen Pails to New Customers Commencing Service As part of the City’s prior collection contract, kitchen pails for storage of Food Scraps were distributed to all households in Laguna Hills in 2022 with the implementation of the City’s Co-collected Food Scraps/Yard Trimmings program. Upon request from a Customer, Contractor shall provide a replacement kitchen pail as shown in Attachment GG in accordance with the Applicable Maximum Rates in Attachment D. Public education materials describing the Residential Food Scrap/Yard Trimmings program, and showing how to use the kitchen pail, shall be provided to each Customer that requests a replacement kitchen pail. Replacement kitchen pails shall be delivered by the Contractor to Customer. The public education materials to be provided with each kitchen pail are described in Section 5 of this Attachment B.

Any Single Family Dwelling Customer who did not receive a kitchen Food Scrap pail in the initial 2022 distribution (including but not limited to occupants of townhomes, condominiums, gated communities and similar developments that have individual Cart service) shall receive a kitchen Food Scrap pail as part of the distribution of kitchen Food Scrap pails to all Multi-Family units during the period from January 1, 2026 through June 30, 2026 as described in Section 2.10.3 of this Attachment B. Said Customers shall be provided with the pails at no charge.

Contractor shall deliver kitchen Food Scrap pails and the kitchen Food Scrap brochure to all new Single Family Customers within seven (7) business days of delivery of Carts or the start of Collection service, whichever is earlier. Said delivery shall be made in person to the Customer’s front door and Contractor’s Recycling Coordinator shall explain the Food Scrap/Yard Trimmings Collection Program. use of the kitchen pail and shall answer the Customer’s questions about the program.

2.5. Backyard/Sideyard Wheel-Out Service
Upon Customer request, Contractor shall provide Backyard/Sideyard service for Collection of MSW, Recyclable Materials and Food Scraps/Yard Trimmings at the Applicable Maximum Rates for such service. Contractor shall provide Backyard/Sideyard Collection service of MSW, Recyclable Materials and Food Scraps/Yard Trimmings at no additional charge for Disabled Persons. Contractor shall be responsible for obtaining and

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verifying Disabled Person status for Customers requesting complimentary Backyard/Sideyard Collection service.

2.6. Monitoring of Contamination in All Residential Collection Programs.

Monitoring, reducing and eliminating Contamination in the MSW, Recyclable Materials and Food Scrap/Yard Trimmings/Stable Bedding and Manure Collected by Contractor is of paramount importance for the City’s compliance with SB 1383. Contractor shall perform all of the following to monitor, reduce and eliminate Contamination in the Single Family Dwelling Residential Diversion programs which include all Customers with individual Cart Collection service.

2.6.1. Characterizations and On-Site Field Audit Requirements.

Contractor shall conduct all Characterizations and On-Site Field Audits described in Attachment N and shall also conduct all follow-up Contamination tracing and public education and outreach described therein.

2.6.2. Observation and Issuance of Contamination Notices to Customers.

Whenever Contractor’s driver arrives at a Residence where the driver observes Contamination in any Cart(s) (MSW, Recyclable Materials and/or Food Scrap/Yard Trimmings/Stable Bedding and Manure Cart(s)), the driver shall take the following actions:
(1) Utilizing the tablet-based, on-board operational CRM system described in Article 8 of the Agreement, photograph the Contamination in the Cart and link the Contamination event with the Customer associated with the Contaminated materials in a manner that notes the address, Customer number, time, and date with the Contamination event. Upload the photograph to both Contractor’s dispatch/Customer Service and to a shared, cloud-based file that is also accessible by the City;
(2) Empty the Contaminated Cart into the Collection vehicle, including Collecting all materials in and around the Cart.
(3) Place a hang-tag on the Contaminated Cart. The hang-tag shall contain the following information:
a. Customer must place only acceptable Recyclable Materials in the Recycling Cart and only acceptable Food Scraps and Yard Trimmings and Stable Bedding/Manure in the Food Scraps and Yard Trimmings and Stable Bedding/Manure Cart. No Recyclable Materials, Food Scraps or Yard Trimmings or Stable Bedding/Manure shall be placed in the MSW Carts. b. Informing the Customer that they may request additional MSW, Recyclable Materials and Food Scraps/Yard Trimmings/Stable Bedding and Manure Carts from Contractor at an additional charge. The additional charge applies to the second (2nd) or additional MSW Cart, the third (3rd) or additional

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Recycling Cart and/or the second (2nd) or additional Food Scraps/Yard Trimmings/Stable Bedding and Manure Cart.
c. Informing the Customer that State law and the City’s ordinance requires all Residents to participate in the City’s Recyclable Materials and Food Scrap/Yard Trimmings/Stable Bedding and Manure Diversion programs. d. Notifying the Customer that the City may fine the Customer if additional Contamination occurs.
e. Notifying the Customer that a photograph documenting the Contamination incident was taken on this date (driver to fill in date) and is available either by calling Contractor (include phone number to call) or by scanning the QR code on the hang tag (if Contractor’s CRM and computer system is capable of providing this).

Upon Contractor receipt of notification from the driver that a Customer has placed a Contaminated Cart out for Collection, the Contractor’s personnel shall record the instance in a digital database including the following information:

1. Date of Contamination event

2. Time of Contamination event

3. Customer address where Contamination was encountered

4. Customer identification number (if available for the Customer) for Customer associated with Contamination

5. Photo-documentation of Contamination

6. Route number for the route where the Contamination was encountered

7. Material stream that was Contaminated and by which type of Material (i.e., MSW in the Recyclable Material Cart, Recyclable Materials in the MSW Cart, Food Scraps/Yard Trimmings/Stable Bedding and Manure in the Recyclable Materials Cart)
In the monthly reports described in Attachment K, Contractor shall provide the City with a digital listing, in Excel format (or similar database program approved by City), of Customers that were found by the driver to have Contamination in their Carts. The report shall include: 1) the total number of Contamination events associated with each Customer during the reporting period; and 2) the Cart which contained the Contamination (i.e., Recycling Cart, MSW Cart, or Food Scraps/Yard Trimmings/Stable Bedding and Manure Cart). Contractor shall also provide to City photo-documentation of each instance of Contamination on a monthly basis using a cloud-based file sharing service.

2.7. Procedures For Handling Residential Non-Containerized MSW, Recyclable Materials, Food Scraps/Yard Trimmings/Stable Bedding and Manure and Other Materials.

The City requires all MSW, Recyclable Materials and Food Scraps/Yard Trimmings/Stable Bedding and Manure to be stored and placed for Collection in the Contractor-provided wheeled Carts with lids fully closed. Carts are more fully described in Section 1 of this Attachment B.

Attachment B Scope of Work Page 24 of 93
The only exception to this Containerization requirement is for Bulky Items that are placed out for Collection and for which the Customer has scheduled a Collection appointment with Contractor as described in Section 4 of this Attachment B.

2.7.1. Each Instance of Contractor Encountering Non-Containerized Waste.

When Contractor’s driver arrives at a Residence where Non-containerized materials are present in the street, curb area or alley, the driver shall take the following steps:
(1) Utilizing the tablet-based, on-board operational CRM system described in Article 8 of the Agreement, photograph the Non-containerized material(s) and link the Noncontainerized materials with the Customer associated with the Non-containerized materials in a manner that notes the address, customer number, time, and date with the Non-containerization. Upload the photograph to both Contractor’s dispatch/Customer Service and to a file to be sent to the City; (2) Empty the Cart into the Collection vehicle, including collecting all Noncontainerized materials in and around the Cart (3) Place a hang-tag on the Cart nearest the Non-containerized materials. The hangtag shall contain the following information:
a. Customer must place all materials in the Cart with the lid fully closed. f. Informing the Customer that they may request additional MSW, Recyclable Materials and Food Scraps/Yard Trimmings/Stable Bedding and Manure Carts from Contractor at an additional charge. The additional charge applies to the second (2nd) or additional MSW Cart, the third (3rd) or additional Recycling Cart and/or the second (2nd) or additional Food Scraps/Yard Trimmings/Stable Bedding and Manure Cart.
b. Notifying the Customer that the City may take code enforcement action if additional Non-containerization occurs.
c. Notifying the Customer that a photograph documenting the Noncontainerization incident was taken on this date (driver to fill in date) and is available either by calling Contractor (include phone number to call) or by scanning the QR code on the hang tag (if Contractor’s CRM and computer system is capable of providing this)
Upon Contractor receipt of notification from the driver that a Customer has placed NonContainerized materials for collection, the Contractor’s personnel shall record the instance on a digital database including the following information:

1. Date of Non-containerization

2. Time of Non-containerization

3. Customer address where Non-containerization was encountered

4. Customer identification number (if available for the Customer) for Customer associated with Non-containerization

5. Photo-documentation of Non-containerization

6. Route number for the route where the Non-containerization was encountered

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7. Type of material that was Non-containerized (I.e., MSW, Recyclable Materials, Food Scraps/Yard Trimmings/Stable Bedding and Manure)
If the Contractor identifies any Customers that have second or subsequent Noncontainerization instances associated with their address, the Contractor may refer these accounts to the City for enforcement action. Contractor shall not charge Customer any additional fee or cost for Collection of Non-containerized materials.

On a monthly basis, Contractor shall provide the City with a digital listing, in Excel format (or similar database program approved by City), of Customers that have Noncontainerized materials that shall include the information described above along with the total number of Non-containerization instances associated with each customer in the previous 6 months. Contractor shall also provide to City photo-documentation of each instance of Non-containerization on a monthly basis using a cloud-based file sharing service.

If a Customer is identified to have two (2) instances of Non-containerization within a 30- day period, Contractor’s Recycling Coordinators shall contact the Customer and work with the Customer to develop options to address the Non-containerization issue including, but not limited to, flattening boxes, increasing Diversion of Divertible Materials, source reduction, backyard composting, and other options. If a Single Family Dwelling Customer has only one (1) Recyclable Materials Cart and has two (2) instances of Noncontainerization within a 30-day period, Contractor’s Recycling Coordinators shall assess and recommend, as appropriate, the delivery of a second Recyclable Materials Cart as an option to address the Non-containerization issue. (The second Recyclable Materials Cart is collected at no extra charge to Customer.)
In no event shall Contractor force, coerce, pressure, threaten, or require a Customer to increase the frequency of their service or subscribe to a larger size Container due to Noncontainerization.

2.8. Multi-Family Complex Residential Basic Level of Service.

The basic level of service for Multi-Family complexes that Contractor shall provide includes once weekly Collection of: (A) MSW provided by a vehicle designed for MSW Collection; (B) Collection of Single Stream Recyclable Materials; (C) Collection of Food Scraps; and Collection of Yard Trimmings and Wood, as applicable to the specific MultiFamily complex.

Collection shall be accomplished in a manner such that the flow of traffic shall not be impeded nor a threat to the public health or safety created. Contractor shall provide each of the service options for Collection of MSW, Recyclable Materials, Yard Trimmings, and Food Scraps as described in Sections 2.8, 2.9 and 2.10 of this Attachment B.

Contractor shall provide the following Collection services for Multi-Family complexes:

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2.8.1. New Multi-Family Complexes Constructed and Occupied During the Term.

During the Term, additional Multi-Family complexes will be constructed and occupied within City. Contractor shall fully implement (i) a Single Stream and/or Single-Material Recycling Program; (ii) a Food Scrap/Yard Trimmings and/or Source-Separated Food Scrap Diversion Program; and (ii) a Source-Separated Yard Trimmings/Wood Diversion Program (if applicable) at each new complex within thirty days of issuance of the Certificate of Occupancy by the City. The liquidated damages in Section 15.09 shall not apply until a service order request has been submitted to Contractor by Contractor’s Recycling Coordinator, the City, or a Customer. If the property has on-premises stable operations, the Contractor shall also provide Stable Bedding and Manure collection service.

2.8.2. Multi-family Family Dwelling Stable Bedding and Manure Collection Program Utilizing Carts, Roll-off Boxes, and 3-Cubic-Yard Bins.

Contractor shall provide either Carts. Roll-off Boxes, or 3-cubic Yard service for the Collection of Stable Bedding and Manure for Multi-family generators of Stable Bedding and Manure with on-premises stables in accordance with the Applicable Maximum Rates.

Contractor shall process the Stable Bedding and Manure at the Facility approved by City listed in Article 6 of the Agreement and arrange for sale of the byproducts that are produced.

2.9. Multi-Family Complex Residential MSW Collection.

Contractor shall provide MSW Collection services as follows: (A) regularly scheduled weekly MSW Collection service; (B) as-needed on-call Collection for Roll Off Boxes and Compactors, and (C) additional pick-ups. On-call and additional pick-up requests may be made by Customer, Authorized Customer Representative or, in the case of Compactors so equipped, by automatic dial-up, other automated methods or electronic device that signals Contractor. Contractor shall provide service within twenty-four (24) hours of receiving a request, (provided that the request is made prior to two o’clock p.m. (2:00 p.m.) of the collection day) and shall charge the rates not exceeding the Applicable Maximum Rates on-call pickups and additional pickups.

Contractor shall provide Containers as described in Section 1.4.2 to Multi-Family complexes for storage and Collection of MSW in accordance with the Maximum Applicable Rates.

Customers may, at any time, adjust the frequency of Collections, the size(s) of Containers, the type(s) of Containers and/or the number of Containers for the storage and Collection of MSW.

2.10. Multi-Family Complex Residential Diversion Services.

Contractor shall provide the following Diversion services at Multi-Family complexes.

Contractor shall complete all steps listed in Section 3.7 of this Attachment B to implement the Diversion Programs described herein at all Multi-Family complexes in City. For

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Diversion Programs that are already in place, Contractor shall perform an on-site evaluation of the existing program at each Multi-Family complex on or before October 1, 2025 and review each implementation step in Section 3.7 with the Authorized Customer Representative. On or before December 1, 2025, Contractor shall complete any and all of the steps listed in Section 3.7 necessary to ensure that all Diversion Programs required in the Agreement are “fully implemented.” A Diversion Program at a Multi-Family complex will be considered “fully implemented” if Contractor has completed all the tasks described in Section 3.7 of this Attachment B and if the fully implemented program is observed to be in full and successful operation during periodic audits and reviews conducted by City.

City will perform audits to determine Contractor’s compliance with the requirements of this Section, as described in Article 10 of the Agreement. City may also conduct periodic reviews at any time during the Term. The City’s audit and review of all Multi-Family Diversion Programs may include review and monitoring of Contamination percentages achieved for each type of material (MSW, Recyclable Materials and Food Scraps/Yard Trimmings, and Stable Bedding/Manure (if applicable)) at each Multi-Family complex.

Contamination percentages shall be measured and calculated pursuant to the protocol in Article 11 and Attachment N of the Agreement.

2.10.1. Multi-Family Complex Residential Recyclable Materials Diversion Program.

Contractor shall provide Recyclable Materials Collection at Multi-Family complexes. Each Multi-Family Customer shall be offered Collection of Single Stream Recyclable Materials and Single-Material Recyclables. Contractor shall provide separate Bin(s) or wheeled Carts (as identified in Section 1.4.2 of this Attachment B and in Attachment E) for storage and Collection of Single Stream Recyclable Materials. Contractor shall collect Single Stream Recyclable Materials and Single-Material Recyclables in a vehicle collecting solely Recyclable Materials to prevent Contamination of said materials. Collection shall be provided at least weekly, with more frequent Collection of up to seven days per week as required to prevent overflow of materials from Containers. Collected Recyclable Materials shall be processed at the City-approved Clean MRF listed in Article 6 of the Agreement.

2.10.2. Multi-Family Complex Food Scrap, Yard Trimmings, Wood Diversion Program, and Stable Bedding and Manure Program(s).

Contractor shall provide Source-Separated Food Scrap Collection or Food Scrap and Yard Trimmings Co-collection, whichever is most suited to the complex and agreed to by the Authorized Customer Representative. Contractor shall provide Source-Separated Yard Trimmings/Wood Collection and/or Stable Bedding and Manure Collection service, as needed, if the Multi-Family complex does not have a landscaping service that hauls away Yard Trimmings and/or Wood or if there are on-premises stable operations. If a Multi-Family complex has Yard Trimmings and Wood hauled away by a landscape or gardening service, Contractor shall notify City, so City may obtain a completed and signed Landscaper Self-Certification Diversion Form (see Attachment JJ) from the complex owner/manager. At the direction of City, Contractor shall also record the information in the Red/Green Tracking Spreadsheet and/or CRM System.

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Contractor shall collect (i) all Co-collected Food Scraps/Yard Trimmings and (ii) all Source Separated Yard Trimmings and Wood and (iii) all Stable Bedding and Manure from MultiFamily complexes at least once per week, and up to six days per week, as required to Collect all such materials generated by each complex. Contractor shall Collect all Yard Trimmings and Wood and Stable Bedding and Manure in a separate Collection vehicle that collects only Compostable materials and shall process the Collected materials at the City-approved Composting Facility designated in Article 6 of the Agreement. Contractor shall Collect all Source-Separated Food Scraps from Multi-Family complexes at least once per week, and up to six days per week, as required to Collect all such materials and prevent odor and overflowing Carts and/or Bins, as agreed to by the Authorized Customer Representative for the complex. Source separated Food Scraps shall be delivered to the Composting Facility designated in Article 6 of the Agreement.

2.10.3. Distribution of Food Scrap Kitchen Pails to Multi-Family Customers.

During the second six months of the Agreement, from January 1, 2026 through June 30, 2026, Contractor shall deliver kitchen Food Scrap pails and the kitchen Food Scrap pail brochure at no charge to each Multi-Family unit in Laguna Hills. The Recycling Coordinators shall accomplish the distribution by going door-to-door to each unit and discussing the Food Scrap Diversion Program and the use of the kitchen Food Scrap pail with the resident. The Coordinator shall answer questions about the program and encourage the resident to watch the video which is linked by the QR code in the kitchen Food Scrap pail brochure. During distribution of the kitchen Food Scrap pails the Recycling Coordinators shall wear a uniform or other appropriate clothing (such as a shirt or vest) that identifies them as an employee of Contractor. The Coordinators shall also wear a badge or lanyard displaying their photo, name and Contractor’s company name, address and telephone number. By September 1, 2025, Contractor shall provide a plan to the City for door-to-door distribution of kitchen Food Scrap pails to all Multi-Family units.

City shall review the plan and provide any comments by October 1, 2025. Contractor shall finalize the kitchen Food Scrap pail distribution plan, and obtain City’s approval of the plan, no later than November 15, 2025.

A letter shall be sent no later than December 7, 2025 to all Multi-Family properties’ Authorized Customer Representatives within the City via first class mail notifying the Authorized Customer Representatives of the plan to distribute the Food Scrap kitchen pails to all Multi-Family unit occupants within the City. The letter shall provide each Authorized Customer Representative with a general timeframe in which the kitchen pails will be distributed at the Authorized Customer Representative’s Multi-Family property based on the approved distribution plan. A draft of the letter shall be submitted to the City for review no later than October 1, 2025. City shall review the letter and provide any comments by October 31, 2025. At Contractor’s sole expense, Contractor shall finalize and mail the letter no later than December 7, 2025. The notification letter must be approved by the City before mailing.

Contractor shall include in the above distribution plan, all Single Family Dwellings receiving individual Cart service that did not receive kitchen Food Scrap pails during the 2022 distribution of kitchen pails. Said Dwellings shall be included in the kitchen pail

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distribution plan and receive kitchen pails during the timeframe described herein at no charge to the Customer. Distribution of the Single-Family Dwelling kitchen pails may be accomplished as described in Section 2.4.2 of this Attachment B or as described in this Section 2.10.3.

Said distribution shall be accomplished by the Recycling Coordinators going door-to-door to provide each Multi-Family unit occupant with a kitchen Food Scrap pail as shown in Attachment GG. The Food Scrap kitchen pail brochure describing the Food Scrap/Yard Trimmings program and showing how to use the Food Scrap kitchen pail shall be provided to each Multi-Family unit occupant (See Section 5.4.6 of this Attachment B for the requirements for the Multi-Family kitchen pail brochure.) Contractor’s Recycling Coordinators shall discuss the use of the kitchen Food Scrap pail and the Food Scrap/Yard Trimmings program with each Multi-Family unit occupant, and answer questions about the kitchen pail and Food Scrap/Yard Trimmings program. Contractor shall maintain a record of the Multi-Family unit occupant’s name (if available), address, date of pail delivery and total number of delivered Food Scrap kitchen pails, and provide this list to City in the monthly reports to City described in Attachment K.

If any Multi-Family unit occupant refuses delivery of a Food Scrap kitchen pail (and the reason is not that the occupant already has a kitchen pail and is participating in the program) Contractor’s Recycling Coordinators shall make one additional attempt to inform the Multi-Family unit occupant of the reasons for the state-wide mandated Food Scrap/Yard Trimmings Collection program and the benefits of using the kitchen Food Scrap pail, and to deliver the kitchen Food Scrap pail. If the kitchen pail is refused a second time, Contractor shall retain the kitchen pail for future use within the City.

Contractor shall maintain a record of the Multi-Family unit occupant’s name (if available), address, dates of pail refusal and the total number of refused Food Scrap kitchen pails being held in inventory, and provide this list to City in the monthly reports to City described in Attachment K.

If the Multi-Family unit occupant is not home when Contractor’s Recycling Coordinator is distributing the Food Scrap kitchen pails door-to-door, the Recycling Coordinator shall make a second attempt to reach the Multi-Family unit occupant by returning a second time to the Multi-Family unit at a different time of day than the first attempt. If the MultiFamily unit occupant is not home at the time of the second attempt, the kitchen Food Scrap pail with the kitchen pail brochure shall be left on the front doorstep of the MultiFamily unit. The kitchen pail shall not be left in another location within the Multi-Family complex, and shall not be left in enclosures, on top of bins or on Cart(s). Contractor shall maintain a record of second attempts at reaching the Multi-Family unit occupant(s) including the Multi-Family unit occupant’s name (if available), address, date pail was left on the front porch/doorstep and the total number of kitchen Food Scrap pails left at MultiFamily units as a second attempt to reach the Multi-Family unit occupant, and provide this list to City in the monthly reports to City described in Attachment K.

2.11. Monitoring of Multi-Family Complex Residential Programs.

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Contractor shall continuously monitor all Multi-Family programs as described in Attachment N “Commercial/Multi-Family In-Field Container Contamination Audits”. The Contamination documentation and Customer notification procedures outlined in Section

2.6 of this Attachment B shall be used by the Contractor when Contamination is encountered at Multi-Family premises. The procedures described in this Attachment B shall be used when overflowing and/or Non-containerized materials are encountered at Multi-Family Premises.

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SECTION 3: COMMERCIAL AND BUSINESS ESTABLISHMENT
PREMISES SERVICES.

3.1. Basic Level of Service.

The basic level of service for Commercial and Business Premises that Contractor shall provide includes once weekly Collection of: (A) MSW provided by a vehicle designed for Commercial Collection; (B) Collection of Single Stream Recyclable Materials and SingleMaterial Recyclables; (C) Collection of Source-Separated Food Scraps; (D) Co-collection of Food Scraps/Yard Trimmings (where applicable); (E) Collection of Yard Trimmings and Wood; and other required programs identified in this Section 3. (Note: See Attachment A for the definition of “Commercial” which includes Multi-Family complexes that have centralized Bin and/or Cart Collection service.)
Collection shall be accomplished in a manner such that the flow of traffic shall not be impeded nor a threat to the public health or safety created.

3.2. MSW Collection.

Contractor shall provide MSW Collection services as follows: (A) regularly scheduled weekly MSW Collection service; (B) as-needed on-call Collection for Roll Off Boxes and Compactors; and (C) additional pick-ups. On-call and additional pick-up requests may be made by Customer, Authorized Customer Representative or, in the case of Compactors so equipped, by automatic dial-up, other automated methods or electronic device that signals Contractor. Contractor shall provide service within twenty-four (24) hours of receiving a request, (provided that the request is made prior to two o’clock p.m. (2:00 p.m.) of the collection day) and shall charge no more than the Applicable Maximum Rates for on-call pickups and additional pickups.

Contractor shall provide Containers as described in Section 1.6.2 of this Attachment B to Commercial and Business Establishments for storage and Collection of MSW in accordance with the Applicable Maximum Rates.

Customers may, at any time, adjust the frequency of Collections, the size(s) of Containers, the type(s) of Containers and/or the number of Containers for the storage and Collection of MSW.

3.3. Diversion Programs.

Contractor shall provide the following Diversion Programs at all Commercial Business Establishments. In implementing all Diversion Programs described herein at Commercial and Business Establishments, Contractor shall complete all the tasks listed in Section 3.7 of this Attachment B. Contractor may charge Customers rates not exceeding the Applicable Maximum Rates for this service.

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A Diversion Program at a Commercial Business Establishment is considered “fully implemented” if Contractor has completed all the tasks described in Section 3.7 of this Attachment B and if the program is observed to be in full and successful operation during the reviews and/or audits by City. The City will conduct rotating audits throughout the Term as described in Article 10 and Attachment N of the Agreement, to determine whether these performance standards are being achieved and maintained.

3.3.1. Single Stream Recyclable Materials and Single-Material Recyclables Collection (AB 341 Program and SB 1383 3-Cart/3 Bin System).

Contractor shall provide Collection of Single Stream Recyclable Materials and, if applicable, Single-Material Recyclables. Contractor shall provide separate Bin(s) or wheeled Carts (as identified in Attachment E) for Collection of Single Stream Recyclable Materials and, if applicable, Single-Material Recyclables. Contractor shall collect Single Stream Recyclable Materials and Single-Material Recyclables in a vehicle collecting solely Single Stream Recyclable Materials, and Single-Material Recyclables, to prevent Contamination of said materials, unless these materials are collected in the Contractor’s split-body collection vehicle described in Article 8 of the Agreement. Collection shall be provided at least weekly, with more frequent Collection as required to prevent overflow of materials from Containers. Collected Recyclable Materials shall be processed at the Cityapproved Clean MRF listed in Article 6 of the Agreement.

3.3.1.1. Commercial Recycling Collection Utilizing A Lightweight Collection Vehicle. As described in Attachment F-2, Contractor shall utilize a Lightweight Collection Vehicle for Recyclable Materials Collection on all dedicated Commercial and Multi-family Recycling Container routes servicing 2-yard, 3-yard, 4-yard, and 6-yard Commercial Recycling Containers. Collection shall be provided up to six (6) days per week, with frequency of Collection determined in order to prevent overflow of materials from Containers. Collected Recyclable Materials shall be processed at the City-approved Clean MRF listed in Article 6 of the Agreement.

3.3.2. Source-Separated Commercial Food Scrap Collection.

Contractor shall provide the Collection of Source-Separated Food Scraps from restaurants, cafeterias, assisted living facilities, hospitals, supermarkets and all other Commercial and Business Establishment premises where food is prepared, sold and/or consumed. Contractor shall include Food-Soiled Paper in the Food Scrap program. If a Co-collected Food Scrap/Yard Trimmings Diversion Program is more suitable for the Customer, Contractor shall provide such a program as described in this Section 3 of Attachment B.

Contractor shall provide participating Customers, at no additional charge, one (1) “Slim Jim™” type container (as described in Attachment HH) for inside of kitchen, preparatory and bussing areas that are directly involved with Food Scrap Diversion. Contractor shall also provide wheeled Carts and/or Bins, Roll-Off Boxes or Compactors as necessary for the segregation and storage of Food Scraps to be Diverted. Contractor shall provide

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Customers with information and contact person(s) who are approved by City to establish, coordinate and provide Edible Food donation and Collection services. Contractor shall fully cooperate with all Persons working with Customers to establish, coordinate and provide Edible Food donation services, including Customer’s employees and agents and the City. As part of the steps required for Diversion Program implementation in Section

3.7 of this Attachment B, Contractor shall factor any successful Edible Food donation program projections and/or actual results into the Food Scrap Diversion plan including the estimated requirements for Container sizes and frequencies of Collection, training, interior container locations and sizes. Contractor shall provide a brochure, training and public education materials on the Food Scrap Collection program as described in Section 5 of Attachment B.

Collection shall be provided at least weekly, with more frequent Collection as required to prevent overflow of materials from Containers, odors and vectors. Contractor shall deliver all Source Separated Food Scraps to the City-designated Composting Facility listed in Article 6. Contractor may Collect such Source-Separated Food Scraps in a Collection vehicle that collects Co-collected Food Scraps/Yard Trimmings.

3.3.3. Source-Separated Yard Trimmings and Wood Collection Program.

For Commercial Customers Generating Yard Trimmings and/or Wood material at their Premises that is not removed by a landscape or gardening service, Contractor shall provide the Yard Trimmings/Wood Collection Program. Contractor shall provide appropriately sized Containers for storage of all Yard Trimmings and Wood. If a Business has Yard Trimmings and Wood hauled away by a landscape or gardening service, Contractor shall notify City and City, in its sole discretion, may obtain the completed and signed Landscaper Self-Certification Diversion Form in Attachment JJ from the Business owner/manager. If directed by City, Contractor shall record such updated information in the Red/Green Tracking Spreadsheet and/or CRM System.

Contractor shall collect all Yard Trimmings and Wood from Commercial and Business Establishments at least once per week, and more frequently as required to Collect all Yard Trimmings and Wood generated by the Customer. Contractor shall Collect all Yard Trimmings and Wood in a separate Collection vehicle that collects only Yard Trimmings and Wood or that Collects Food Scraps/Yard Trimmings. All Yard Trimmings and Wood collected within the City by the Contractor shall processed at the City-approved Composting Facility identified in Article 6 of the Agreement.

3.3.4. Co-Collected Food Scraps/Yard Trimmings Program/Stable Bedding and Manure.

For Customers where a Co-collected Food Scraps/Yard Trimmings/Stable Bedding and Manure Program is more suitable than Source-Separated Food Scrap and Yard Trimmings programs, Contractor shall provide Co-collected Food Scrap/Yard Trimmings Collection/Stable Bedding and Manure. Contractor shall provide appropriately sized Containers for storage of all Food Scraps/Yard Trimmings/Stable Bedding and Manure and any Wood. Contractor shall collect all Food Scraps/Yard Trimmings/Stable Bedding

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and Manure and Wood from Multi-Family Dwellings and Commercial and Business establishments at least once per week, and more frequently as required to Collect all such materials generated by the Customer. Contractor shall Collect all Food Scraps/Yard Trimmings/Stable Bedding and Manure and Wood in a separate Collection vehicle that collects only Co-Collected Food Scraps/Yard Trimmings/Stable Bedding and Manure and Wood or in another vehicle if said vehicle will deliver the Collected materials to the Cityapproved Compost Facility. All Co-collected Food Scraps/Yard Trimmings/Stable Bedding and Manure and Wood Collected within the City by the Contractor shall be processed at the City-approved Composting Facility identified in Article 6 of the Agreement.

3.3.4.1. Commercial Stable Bedding and Manure Collection Program Utilizing Carts, Roll-off Boxes, and 3-Cubic-Yard Bins. Contractor shall provide either Carts, Roll-off Boxes, or 3-Cubic Yard Bin service for the Collection of Stable Bedding and Manure for Commercial generators of Stable Bedding and Manure with on-premises stables in accordance with the Applicable Maximum Rates in Attachment D. Contractor shall process the Stable Bedding and Manure at the Facility approved by City listed in Article 6 of the Agreement and arrange for sale of the byproducts that are produced.

3.3.5. Customer Use of Other Methods of Food Scrap Diversion.

In the event a Customer is Diverting their Food Scraps using one or more on-site, backhaul, Edible Food donation and/or other programs (e.g., use of an on-site Compost Appliance and/or participation in an Edible Food donation program), Contractor shall notify City and City may, in City’s sole discretion, request that an Authorized Representative of the Customer complete and sign a Self-Certification form. If directed by City, Contractor shall note the on-site, Edible Food donation and/or other program(s) being used on the Red/Green Tracking Spreadsheet. Contractor shall determine whether or not such program(s) are diverting one-hundred percent (100%) of the Food Scraps generated at the Customer’s premises. If that is not the case, Contractor shall note the quantity and estimated percentage of Food Scraps that are still being Disposed and shall discuss the situation with City at the next monthly meeting. If directed by City, Contractor shall re-contact the Customer to offer supplemental Food Scrap Collection service to Divert the remaining Food Scraps being placed in the MSW Container(s). Contractor shall continue to work with the Customer by performing all steps in Section 3.7 of this Attachment B until all Food Scraps generated at the Customer’s premises are being Diverted.

3.3.6. Edible Food Recovery.

As of the Effective Date, SB 1383 (PRC Section 42652 and Health and Safety Code Sections 39730.5 et seq.) requires that at least twenty percent (20%) of Edible Food being disposed must be Diverted as Edible Food for Human Consumption. City plans to retain the services of one or more third parties and/or to collaborate with regional agencies to arrange for, and implement, Edible Food donation program(s) within the City. Contractor shall cooperate with City’s efforts, including but not limited to: disseminating public

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education and outreach materials in hard copy, online, and via Contractor’s social media outlets as described in Section 5 of this Attachment B; alerting Customers with Food Scraps of the availability of the Edible Food donation services; and providing data on potential participants for the Edible Food donation program to City and its service providers and/or collaborators.

Contractor shall provide Customers with information regarding contact person(s) who are approved by City to establish, coordinate and provide Edible Food donation and collection services. Contractor shall fully cooperate with, and shall not impede, delay or prevent the work of any Persons working with Customers to establish, coordinate and provide Edible Food donation services, including, but not limited to, Customers’ employees and agents, the City, and City-authorized third parties. Contractor shall factor any successful Edible Food donation program projections and/or actual results into the Food Scrap Diversion Plan prepared in accordance with the requirements of Section 3.7 of this Attachment B, including the estimated requirements for Container sizes and frequencies of Collection, training, interior container locations and sizes.

3.4. AB 827/SB 1383 Divertible Material Containers for Use by Public.

As part of implementing the Commercial Food Scrap Collection program at each business, decisions must be made by the Customer regarding the number and type(s) of interior Food Scrap containers to be used for interim storage of Food Scraps in kitchens during food preparation, in bussing areas for plate scrapings, and in other locations prior to taking the Food Scraps outside to wheeled Carts and/or Bins and/or Compactors. AB 827 (PRC Section 42649.1 et seq.) and SB 1383 require that all Commercial Premises selling food for on-site consumption (with the exception of full-service restaurants as defined in PRC Section 42649.1 et seq.) must provide customers with both a Recyclable Materials and a Food Scrap container adjacent to each MSW container in the dining or eating area(s) for customers to use to separate their Food Scraps and Recyclable Materials from MSW. Such containers are to be separately and clearly labeled that they are for Food Scraps only. These containers are not required in restrooms, only in the public eating areas of the business. Multi-Family properties are not required to provide such containers in common areas. Contractor shall provide information to Customers on the requirements for such containers, however, it shall be the responsibility of each business to purchase and provide suitable containers to comply with the State requirements. Contractor shall provide training for Customers and all employees on implementation of AB 827 Food Scrap programs, and shall develop a brochure, training materials and model signage as described in Section 5 of this Attachment B.

3.5. Monitoring of Diversion Programs at Multi-Family Dwellings and Commercial and Business Establishments.

Field Contamination audits shall be conducted by Contractor on an on-going basis and incorporated into the Recycling Coordinator’s daily site work so that annually all MultiFamily Dwellings and Commercial and Business Establishments in the City will receive

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at least one (1) field Contamination audit. Contractor shall utilize the methodology described in Attachment N for said audits.

Contractor shall note Contamination levels in the MSW, Recyclable Materials, Food Scraps/Yard Trimmings/Stable Bedding and Manure, Source-Separated Food Scraps, Source Separated Yard Trimmings/Wood, and Source Separated Stable Bedding and Manure Bins and Carts using the methodology described in Attachment N. When Contractor finds Contamination (as described in Section 6 of this Attachment B), Contractor shall alert the business owner/manager and shall provide, or re-provide, training and public education materials concerning the acceptable materials for each program to management and employees of the business in a minimum of one (1) inperson on-site training session. Contractor shall include information on all Contamination incidents observed in the monthly report submitted to City as described in Attachment K and shall also log the data in the Red/Green Tracking Spreadsheet and include it in the annual ‘lid-flipping’ reports submitted to City pursuant to Attachment N.

Contractor shall conduct two (2) characterization audits each calendar year of the Recyclable Materials, MSW, and Food Scraps Collected at each of the premises of Commercial and Multi-Family Customers throughout the City as described in Attachment N. Contractor, including the Contractor’s Recycling Coordinators, shall use the results of these audits to determine if there is Contamination in any stream (e.g., Recyclable Materials in the MSW or in the Food Scrap/Yard Trimmings/Stable Bedding and Manure streams; Yard Trimmings in the MSW or Recyclable Materials, etc.) which would indicate a lack of full participation in all the required Diversion Programs. Contractor shall also use the data to ascertain the percentage of Contamination in the streams that were audited.

3.6. Implementation of All Required Diversion Programs at New Commercial and Business Establishments Constructed During the Term and In Event of change in Key Personnel or Business Relocation.

As new Commercial and Business Establishment buildings are constructed during the Term, and as Commercial and Business Establishments open, close, expand, move, and change managers and/or employees, Contractor shall implement all the required Diversion Programs described in this Section 3 of Attachment B at all new, expanded, relocated, and otherwise changed Commercial and Business Establishments as described herein. Contractor shall implement said program at any new or expanded Commercial and Business Establishment within thirty (30) days of issuance of a Certificate of Occupancy by the City; and if no Certificate of Occupancy is required, then within thirty (30) days of final City inspection and approval of improvements. Contractor shall also re-implement all required Diversion Programs when there is a change in key personnel (e.g. a change in management, ownership, on-site manager and/or other key personnel) at any Multi-Family Dwelling or Commercial and Business Establishment within City and shall do so within thirty (30) days of either (A) becoming aware of the change in management, or (B) notice from the City of the change in management, whichever comes first.

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3.7. Required Tasks For Implementation of Diversion Programs.

For purposes of this Agreement, Contractor shall be found to have “fully implemented” Diversion Programs at the Premises of a Customer only if all of the following have been completed by Contractor:
(i) Contractor has contacted the Authorized Customer
Representative (for purposes of this Section the “Authorized Customer Representative” is the owner or on-site manager if that Person has decision-making authority; or if Customer is a corporation with multiple locations and centralized decisionmaking, the management Person with decision-making authority. In the case of a broker or waste arranger, the Authorized Customer Representative is the Person who has the decision-making authority) and explained the
requirements in the Act for the Customer to have in place all required Recycling and Diversion programs described in
Section 3 of Attachment B. Contractor has also explained the requirements of City’s Municipal Code, Mandatory Recycling Ordinance and CalGreen (if applicable). Contractor contact for this step (i) includes phone calls, letters, emails and at a minimum, one in person site-visit. If the Authorized Customer Representative refuses to implement a program, Contractor shall immediately notify City. The notification to the City shall include a written report of the name(s) of the Authorized Customer Representative(s); address, email and phone
number of Customer; dates/times of calls, letters, emails and required in person site visit; copies of any and all emails and letters along with associated attachments sent to the
Customer; copies of any email or letter responses received from the Customer; notes on any phone call responses
received from the Customer; copies of any and all public education provided to the Customer; and photos taken in relation to the Customer’s property (if applicable). Upon receiving the Contractor’s written notification of refusal, including all information described above in this step (i), City will send a letter to the Authorized Customer Representative explaining the mandatory requirement of program
implementation.
(ii) Contractor has estimated the quantities of MSW, Recyclable Materials, Food Scraps, Yard Trimmings/Wood, Stable
Bedding/Manure and any other Divertible materials generated by the Customer; has calculated the appropriate size of Containers required for storage; has calculated the
recommended frequency of service to optimize cost for the

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Customer; has prepared a written plan containing estimated costs and recommended levels of service; and has submitted the plan to the Customer. Contractor has discussed the plan with the Customer and obtained the Customer’s approval to implement a finalized Diversion Plan. If Customer refuses to implement Contractor’s written plan, Contractor shall
document the refusal and provide notification to the City that the Contractor is recommending that the Customer be
considered for Recalcitrant Customer status. The notification to the City shall at a minimum include a written report of: the name(s) of the Authorized Customer Representative(s);
address of Customer; email and phone number of Authorized Customer Representative(s); dates/times of calls, letters, emails and required in person site visit; copies of any and all emails and letters along with associated attachments sent to the Customer; copies of any email or letter responses
received from the Customer; notes on any phone call
responses received from the Customer including date/time of phone call response; copies of any and all public education provided to the Customer; photo documentation of
Customer’s Bin contents and relevant photos of the
business/multi-family property that would assist in
development of diversion programs; a copy of the written plan described in this step (ii); the date/time of the meeting to present the written plan described in this step (ii); the name of the Authorized Customer Representative that Contractor met with to present the written plan described in this step (ii); any notes regarding the meeting to present the written plan described in this step (ii); and any and all notes and
documentation in reference to the Authorized Customer’s Representative’s refusal to implement a finalized Diversion plan.
(iii) If the Customer is generating Food Scraps, or is a food service establishment, Contractor has provided the Customer with information on the available Edible Food donation programs in City including coordinators/vendors/non-profit agencies, as directed by City, and has factored any applicable Edible Food donation opportunities into the calculations for sizing of Food Scrap Containers and frequency of Food Scrap Collection service. Contractor is also cooperating fully and in good faith with all Edible Food donation efforts of City, all third parties and Customer at Customer’s premises.
(iv) If the Customer is already Diverting materials using an inhouse program, backhauling, on-site processing or use of another vendor, Contractor has notified City so City can obtain

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a completed and signed “Self-Certification Form” for that program. Contractor shall record the information on the Red/Green Tracking Spreadsheet and/or CRM System. If the Customer is using a landscaping company to haul away Yard Trimmings/Wood, Contractor has notified City so City can obtain a completed and signed Landscaper Self-Certification Diversion Form for Yard Trimmings/Wood at that Premises.

At the direction of City, Contractor has recorded the
information on the Red/Green Tracking Spreadsheet and/or CRM System. If such program(s) only Divert(s) some
materials and other Divertible materials are not covered by the Customer’s own program(s) or third-party program(s),
Contractor has developed a plan for Diversion of the
remaining materials in accordance with the requirements of this Attachment B.
(v) Contractor has delivered the appropriate type(s) and size(s) of Containers to the Customer’s Premises for storage of Single Material Recyclables and Single Stream Recyclable Materials. In the case of a Food Scrap Generator, Contractor has also provided the appropriate type(s) and size(s) of Containers for storage and collection of Food Scraps. If the Customer is generating Yard Trimmings/Wood and/or Stable Bedding/Manure, Contractor has provided the appropriate type(s) and size(s) of Containers for storage and collection of Yard Trimmings/Wood and/or Stable Bedding/Manure.
(vi) Contractor is Collecting the Recyclable Materials, Food Scraps, Yard Trimmings/Wood (as applicable), Stable
Bedding/Manure (as applicable) from the Customer’s
Containers at the frequency of Collection needed to
adequately service the Customer and, at a minimum, is
performing Collection of Recyclable Materials and Yard
Trimmings/Wood and Stable Bedding/Manure at least once
each week. In the case of a Food Scrap Generator, Contractor is Collecting the Food Scraps one (1) to six (6) times each week as needed to adequately provide service to the
Customer.
(vii) Contractor has evaluated and reduced the level of the Customer’s MSW Collection service to complement the
separate Collection of Recyclable Materials, Yard
Trimmings/Wood and Food Scraps and Stable Bedding/
Manure. Contractor has checked back with the Customer and made at least two (2) on-site visits to determine if the initial sizing of the Containers and frequency of service is optimal for the Customer. Contractor has recommended appropriate

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adjustments as needed to the Customer and has
implemented all adjustments agreed to by the Customer.
(viii) Contractor has provided employee education and training materials to the Customer (and in the case of Multi-Family complexes, Gated Communities, HOA’s and mobile home
parks, to all management and residents) explaining (a) the requirements of the Act, (b) the operation of each Diversion program, and (c) specifically, what materials may be placed in the Recycling Container(s), Yard Trimmings/Wood
Containers, Stable Bedding/Manure, and in the Food Scrap Containers and what materials are to be placed in the MSW Container(s). Employee/resident training shall include at least one on-site training for all employees/tenants/residents of Customer. (In the case of the Food Scrap program at MultiFamily complexes, Contractor shall provide at least one (1) on-site training for residents. Such training shall include the door-to-door distribution of education materials and a
demonstration of use of the kitchen Food Scrap containers. (The demonstration may be by use of a video showing how to use the container as long as Contractor’s representative is onsite and available to respond to residents’ questions). If there are multiple shifts, or if employees/tenants/residents work or are present on different days, Contractor shall conduct multiple trainings until all employees/residents have been trained. Contractor shall provide training posters and stickers for the Containers (both inside and outside containers) showing what materials are allowed in each. Contractor shall provide training and training materials in both English and Spanish and any other language as requested by Customer.

Where a Customer has employees involved in tasks that are handling MSW and/or Divertible materials, that speak a
language other than English, Contractor shall obtain a
translator and conduct a training for those employees in the language they speak and provide program signage and
training handouts in that language. In the case of Multi-Family complexes where more than twenty percent (20%) of the
residents speak a language other than English, Contractor shall obtain a translator and conduct a training for those residents in the language they speak, and provide program signage and brochures/handouts in that language.

Alternatively, Contractor shall provide or utilize other resources available such as City or Contractor’s personnel or instructional videos to conduct a training session for those employees and residents in the language they speak and
provide program signage and training handouts in that
language as necessary to support program implementation.

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(ix) Contractor has made at least two (2) follow-up site visits to confirm the program is operating optimally within the first two weeks after program initiation or re-implementation. (These site visits are in addition to the site checks to confirm MSW quantities and optimization of MSW service described in item vii above.) Contractor has responded to the Customer’s
questions and to any complaints, and has successfully
resolved all questions and complaints.
(x) The Diversion program(s) at the Premises of the Customer has been in place and operating continuously for a minimum of three (3) months. For example, a program that was
implemented in December 2025, would need a verification of continuous operation no later than April 1, 2026.

Within ninety (90) days after implementation of each Diversion program at the Premises of the Customer, Contractor shall ensure that the program is operating effectively such that each Diversion Program is achieving a Contamination level of twenty-five percent (25%) or less during the period July 1, 2025 through December 31, 2027 and a Contamination level of fifteen percent (15%) or less during the period January 2030 through the end of the Term, including any extensions.

If these performance standards are not being achieved,
Contractor shall work with the Business owner(s), manager(s) and employees as needed to re-train, troubleshoot and
otherwise provide technical assistance to ensure the
standards are being met. City may conduct rotating audits throughout the Term to confirm that these performance
standards are achieved and maintained.
(xi) The Diversion programs at the Premises of the Customer meet all the Contamination/Diversion standards in Section 6 of this Attachment B.
(xii) Contractor has conducted a minimum of one (1) annual onsite review of the Recycling plan and of each Diversion program at each Customer, and has conducted a re-training for all employees, Residents and tenants that meets all of the requirements listed for the initial training required under Item (viii) above. Contractor has conducted troubleshooting for each Diversion program and each Diversion program is robust and successfully Diverting the targeted materials within the Contamination limits identified in Item (x) above.
(xiii) In the event Contractor has taken all required actions and completed all required tasks in subparts (i) through (xiii), and

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the program(s) is still not meeting the performance standards in Item (x) herein, Contractor must provide a written report to City documenting all actions completed in implementation of the required tasks in subparts (i) through (xiii). The written report shall contain at a minimum: the name(s) of the
Authorized Customer Representative(s); address of
Customer; email and phone number of Authorized Customer Representative(s); dates/times of calls, letters, emails and required in person site visit; copies of any and all emails and letters along with associated attachments sent to the
Customer; copies of any email or letter responses received from the Customer; notes on any phone call responses
received from the Customer including date/time of phone call response; copies of any and all public education provided to the Customer; photo documentation of Customer’s Bin
contents and relevant photos of the business/multi-family property that would assist in development of diversion
programs; a copy of the written plan described in step (ii) and approved by the Authorized Customer Representative; copies of the information provided to Customer regarding edible food described in step (iii) and the date(s) when the information was provided, if Customer generates edible food; information and documentation of in-house program, backhauling, on-site processing or use of another vendor by Customer as
described in step (iv), if applicable; information and
documentation related to the Contractor’s provision of the appropriate number and type of Containers for the materials generated and the amount of materials generated as
described in step (v); information and documentation related to servicing the Customer’s Containers at the frequency of collection needed to adequately service the Customer as described in step (vi); documentation that Contractor has checked back with the Customer and made at least two (2) on-site visits to determine if the initial sizing of the Containers and frequency of service is optimal for the Customer; the dates/times of the on-site visits; photo documentation taken during the on-site visits; and as applicable, documentation that Contractor has recommended appropriate adjustments as needed to the Customer and has implemented all
adjustments agreed to by the Customer as described in step (vii); information and documentation related to Contractor’s provision of employee and/or resident education and training materials to the Customer, copies of the education and
training materials in English, Spanish and other languages (as applicable); dates/times of employee and/or resident
education; and the number of “Sure Close™” kitchen Food

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Scrap containers distributed and dates of distribution (as applicable) as described in step (viii); documentation that Contractor has made at least two (2) follow-up site visits to confirm the program is operating optimally within the first two weeks after program initiation or re-implementation; the dates/times of the site visits; and name(s) of Contractor staff conducting the site visits.
(xiv) The non-compliant Customer shall be reported to City on the Red/Green Tracking Spreadsheet and/or CRM System
(Attachment K, Monthly Report Item #11) and on the list described in Attachment K, Monthly Reports, Item #8. City may, in its sole discretion, enforce its Mandatory Commercial Recycling ordinance, which may include warnings to the
Customer and ultimately imposition of fine(s). If the Customer agrees to implement the required program(s) as required by the City’s ordinance, City will refer the Customer back to Contractor for implementation of the program(s) and
Customer shall be removed from the list of “Non-Compliant Customers Referred to City for Compliance Action Under
Mandatory Ordinance” in Attachment K, Monthly Reports,
Item #8. If the Customer continues to refuse to implement one or more of the required Diversion programs after City action, the Customer remains on the list and Contractor is relieved of the responsibility to fully implement program(s) at that Customer. (See Article 10 of the Agreement for how
Customers on the list of “Non-Compliant Customers Referred to City for Compliance Action Under Mandatory Ordinance” are handled for purposes of Contractor’s achievement of the performance metrics described therein).
(xv) In the event that Contractor fails to “fully implement” all required Diversion Programs at a Commercial and Business Establishment’s Premises, City will provide written notice to Contractor and Contractor shall have thirty (30) days to “fully Implement” all required Diversion Programs. City may
conduct rotating audits throughout the Term to confirm that these performance standards are achieved and maintained.

After thirty (30) days from City notification, if Contractor has not “Fully implemented” all required Diversion Programs at the Commercial Business Establishment the City will assess the liquidated damages contained in Article 15.09 of the
Agreement.

3.8. SB 1383 Waivers.

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The City provides a process for Customers to request a SB 1383 Waiver from the requirements to implement AB 341 and/or SB 1383 Diversion Programs due to lack of available space and/or de minimis quantities of Divertible Materials. Pursuant to state law, only the City may grant an SB 1383 Waiver. Contractor has no ability or legal authority to grant any such SB 1383 Waiver; Contractor shall refrain from attempting to do so and shall refrain from making any representations to Customers that Contractor has any such ability or legal authority. In the event a Customer served by Contractor has applied for an SB 1383 Waiver, City will inform Contractor about the application in writing and also at the monthly meeting. Contractor shall note that an application for an SB 1383 Waiver has been filed in the Red/Green List and/or CRM System.

Contractor shall fully cooperate with City and provide all Customer data and information requested by City in order for City to determine a Customer’s eligibility for an SB 1383 waiver, and eligibility for renewal or continuation of an SB 1383 Waiver.

If an SB 1383 Waiver is granted by the City for one or more of the required Diversion Program(s), Contractor shall record the effective dates of the SB 1383 Waiver and the Diversion Program(s) to which it applies, in the Red/Green List and/or CRM System.

Contractor shall be relieved of its duty to fully implement the Diversion Program(s) that are specified in the SB 1383 Waiver granted by the City, for the effective dates of the SB 1383 Waiver.

Thereafter, thirty (30) days prior to the termination date of each SB 1383 Waiver, Contractor shall request that City update the status of each Customer’s SB 1383 Waiver(s) to determine whether the Customer has applied for, and was granted a new SB 1383 Waiver. If the City has renewed the SB 1383 Waiver(s), Contractor shall record the effective dates of the new SB 1383 Waiver(s) and the Diversion Program(s) to which it applies, in the Red/Green List and/or CRM System and shall be relieved of its duty to provide the Diversion Program(s) that are specified in the new SB 1383 Waiver(s) granted by the City for the period the new SB 1383 Waiver(s) is effective.

This process shall be repeated by the Contractor thirty (30) days prior to the expiration date of each SB 1383 Waiver, as long as the Customer is served by the Contractor at the same Premises.

In the event that a Customer’s request for any SB 1383 Waiver is denied by the City, Contractor shall comply with all the requirements contained in Section 3.7 of this Attachment B to fully implement all Diversion Programs required by the Agreement.

3.9. Observation and Issuance of Contamination Notices to Commercial Customers.

Whenever Contractor’s driver arrives at a Commercial Business Establishment or MultiFamily Premises where the driver observes Contamination in any Container(s) (MSW, Recyclable Materials and/or Food Scrap/Yard Trimmings Container(s)), the driver shall take the following actions:

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(1) Utilizing the tablet-based, on-board operational CRM system described in Article 8 of the Agreement, photograph the Contamination in the Container and link the Contamination event with the Customer associated with the Contaminated materials in a manner that notes the address, customer number, time, and date with the Contamination event. Upload the photograph to both Contractor’s dispatch/Customer Service and to a shared, cloud-based file that is also accessible by the City;
(2) Empty the Contaminated Container into the Collection vehicle, including Collecting all materials in and around the Container.
(3) Place a hang-tag on the Contaminated Container. The hang-tag shall contain the following information:
a. Customer must place only acceptable Recyclable Materials in the Recycling Container and only acceptable Food Scraps and Yard Trimmings in the Food Scraps and Yard Trimmings Container. No Recyclables or Food Scraps and Yard Trimmings shall be placed in the MSW Container. b. Informing the Customer that they may request additional Recyclable Material Containers and Food Scraps and Yard Trimmings Containers, or increase collection frequencies of existing Containers, from Contractor at an additional charge.
c. Informing the Customer that State law and local ordinance requires all Customers to participate in the City’s Recyclable Materials and Food Scrap and Yard Trimmings Diversion programs.
d. Notifying the Customer that the City may take code enforcement action if additional Contamination occurs.
e. Notifying the Customer that a photograph documenting the Contamination in the Container(s) was taken on this date (driver to fill in date) and is available either by calling Contractor (include phone number to call) or by scanning the QR code on the hang tag (if Contractor’s CRM and computer system is capable of providing this)
Upon Contractor receipt of notification from the driver that a Customer has placed a Contaminated Container out for Collection, the Contractor’s personnel shall record the instance on a digital database including the following information:

1. Date of Contamination event

2. Time of Contamination event

3. Customer address where Contamination was encountered

4. Customer identification number (if available for the customer) for Customer associated with Contamination

5. Photo-documentation of Contamination

6. Route number for the route where the Contamination was encountered

7. Material stream that was Contaminated and by which type of Material (I.e. MSW in the Recyclable Materials stream, Recyclable Materials in the MSW stream, Food Scraps/Yard Trimmings in the Recyclable Materials Stream, etc.)

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In the monthly reports described in Attachment K, Contractor shall provide the City with a digital listing, in Excel format (or similar database program approved by City), of Customers that were found by the driver to have Contamination in their Containers. The report shall include: 1) the total number of Contamination events associated with each Customer during the reporting period; and 2) the Container which contained the Contamination (i.e. Recycling Container, MSW Container, or Food Scraps Yard Trimmings Container). Contractor shall also provide to City photo-documentation of each instance of Contamination on a monthly basis using a cloud-based file sharing service.

3.10. Requirements for Each Instance of Contractor Encountering Overfull Commercial and/or Roll-off Containers.

When Overfull Bin(s)/Cart(s) (as defined in Attachment A) at a Commercial or MultiFamily Premises are observed by Contractor’s driver, such that: (1) access is blocked so the driver cannot empty the Bin/Cart, and/or (2) material is stacked on top of the Bin/Cart so the driver cannot empty the Bin/Cart, then the driver shall take the following actions:
(1) Utilizing the tablet-based, on-board operational CRM system described in Article 8, photograph the Overfull Bin(s)/Cart(s) and link the Overfull Bin(s)/Cart(s) with the Customer associated with the Overfull Bin(s)/Cart(s) in a manner that notes the address, customer number, time, and date with the Overfull Bin(s)/Cart(s).

Upload the photograph to both Contractor’s dispatch/Customer Service and to a file to be sent to the City;
(2) Empty the Bin(s)/Cart(s) into the Collection vehicle, including the materials that were either blocking the Bin(s)/Cart(s) or preventing the driver from emptying the Bin(s)/Cart(s);
(3) Place a hang-tag on the Overfull Bin(s)/Cart(s). The hang-tag shall contain the following information:
a. Customer must place all materials in the Bin(s)/Cart(s) such that the Bin/Cart is not Overfull (i.e., does not exceed one-hundred twenty-five percent (125%) of Bin/Cart capacity by volume).
b. Informing the Customer that they may request additional Bins(s)/Cart(s), increase Collection frequency from Contractor at an additional charge, and/or reduce the quantity of materials in the Bin(s)/Cart(s) by Diverting more Recyclable Materials and/or Food Scraps/Yard Trimmings, flattening cardboard boxes, and employing source reduction methods. c. Notifying the Customer that a photograph documenting the Overfull Bin(s)/Cart(s) was taken on this date (driver to fill in date) and is available either by calling Contractor (include phone number to call) or by scanning the QR code on the hang tag (if Contractor’s CRM and computer system is capable of providing this).

Upon Contractor receipt of notification from the driver that a Customer has placed Overfull Cart(s)/Bin(s) for Collection, the Contractor’s personnel shall record the instance on a digital database including the following information:

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1. Date of observation of Overfull Cart(s)/Bin(s)

2. Time of observation of Overfull Cart(s)/Bin(s)

3. Customer address where Overfull Cart(s)/Bin(s) was/were encountered

4. Customer identification number (if available) for the Customer associated with the Overfull Cart(s)/Bin(s)

5. Photo-documentation of Overfull Cart(s)/Bin(s)

6. Route number for the route where the Overfull Cart(s)/Bin(s) was/were encountered

7. Type of material that was Overfilling Cart(s)/Bin(s) (I.e., MSW, Recyclable Materials, Food Scraps)
On a monthly basis, Contractor shall provide the City with a digital listing, in Excel format (or similar database program approved by City), of Customers that have Overfull Bin(s)/Cart(s) that shall include the information described above along with the total number of instances of Overfull Bin(s)/Cart(s) associated with each Customer. Contractor shall also provide to City photo-documentation of each instance of Overfull Bin(s)/Cart(s) on a monthly basis using a cloud-based file sharing service. Said listing shall also include the efforts of Contractor to work with each affected Customers to remedy the problem, including date, Customer contacted and Contractor’s representative who contacted the Customer, options discussed, solutions implemented, and any outstanding issues.

Contractor’s Recycling Coordinators and/or City’s day-to-day contact person shall work with the affected Customers that have chronically Overfull Bin(s)/Cart(s) (i.e., 2 or more instances of Overfull Bin(s)/Cart(s) in a 30-day period) and shall assist with determining the most cost-effective solution for the Customer to Divert the maximum quantity of Divertible Materials and Dispose of the remaining MSW. Contractor shall not charge Customers any extra or additional fee or charge for Overfull Bins or Carts.

The following do not constitute an instance of an Overfull Bin/Cart:
(1) Bulky Items that are placed out for Collection and for which the Customer has scheduled a Collection appointment with Contractor as described in Section 4 of this Attachment B;
(2) cardboard boxes that have been broken down and flattened, and placed next to or near a Bin/Cart for Recycling; and
(3) cardboard bales (or other baled materials) that are not placed in a Bin/Cart, but are baled and placed next to or near a Bin/Cart for Recycling.

3.11. Other Services To Be Provided.

3.11.1. Miscellaneous Services.

Contractor shall provide the following additional services and may charge Customers for the following services, in accordance with the Applicable Maximum Rates in Attachment D:
(A) Bin wheel out service of a distance of twenty-five – fifty (25-50) feet;

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(B) Bin wheel out service of a distance of fifty-one to seventy-five (51-75) feet; (C) Bin replacement/exchange;
(D) additional Container pick-up for residential, commercial, or multi-family Containers;
(E) locking lids for Bins;
(F) use of a key to open a locked gate or enclosure to access Containers; (G) repair and maintenance of compactors;
(H) Bin cleaning service;
(I) Roll-off/compactor – false/dry run charges;
(J) Roll-off compactor overage charge;
(K) Overweight roll-off compactor charges;
(L) 7+ day rental charges for Bins and Roll-off Boxes;
(M) Resumption of service charge (for Residential and Commercial/Multi-family Customers); and,
(N) Emergency Collection.

3.11.2. Scout Service.

Contractor shall provide Scout Service upon City or Customer request. Customer’s Containers will be moved by a pickup truck, motorized utility cart or other similar vehicle.

Contractor shall move individual Containers containing MSW, Recyclable Materials, Yard Trimmings and/or Food Scraps to a centralized location on the property for Collection by a front loader vehicle. The Containers will then be returned to their original locations.

Contractor shall provide Scout Service to Multi-Family and Commercial and Business Establishments subject to the Applicable Maximum Rates.

3.11.3. Manual Can Service.

Contractor shall only provide Manual Can service to Commercial Customers, that are using Customer’s own containers, where neither Cart nor Bin service is feasible due to (i) the low volume of MSW and/or Divertible Materials generated, (ii) due to the inability to operate automated Collection vehicles at the Premises, or (iii) due to the inability to store or use Carts and/or Bins reasonably at the service location. All requests for exceptions to automated collection service shall be submitted by Contractor to City and City’s decision shall be final. For Commercial Customers, such service is limited to Customers generating a maximum of one hundred pounds (100 lbs.) of MSW per week.

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3.12. Changes in Collection Services.

Customers may, at any time, decrease the frequency of Collections and/or the number of Containers or Compactors for MSW commensurate with the amount of Recyclable Materials, Yard Trimmings, Wood, Food Scraps, and Stable Bedding/Manure Diverted by any Recycling programs, projects or activities undertaken by Customer.

Customers may, at any time, adjust the frequency of Collections and/or the number of Containers for all types of Containers for the storage and Collection of Recyclable Materials, Food Scraps, Yard Trimmings/Wood and Stable Bedding/Manure.

3.13. Consultations and Technical Assistance.

3.13.1. Customer Consultations.

Upon Customer request, Contractor shall consult with Customers on establishing Recycling and Diversion programs and on other MSW and Recycling related activities.

Customers may also consult with City, City’s agents or representatives, and/or with any other Recycling company or expert to plan and implement the most beneficial Diversion program(s) for that Customer.

3.13.2. City and Developer Consultations.

Contractor shall, in a timely manner, review all proposed development plans for new construction, remodels, additions and all other plans at City’s request. Contractor shall provide information and feedback to City and the developer on the optimal space, configuration and location(s) for storage and Collection of MSW, Recyclable Materials, and if applicable, Yard Trimmings/Wood and Food Scraps, cooking oil and grease, and Stable Bedding/Manure. Contractor shall utilize data supplied by the developer, as well as Contractor’s own knowledge and expertise, to estimate quantities of each material that will be generated on a weekly and monthly basis by the proposed development and shall include in the information provided to City and developer, the number, size, type and frequency of Collection required for all Containers to store the materials that will be generated. Contractor’s recommendations and plans shall include methods to maximize Diversion, minimize cost and minimize Contamination in all Divertible Materials and in MSW. Contractor shall provide basic sketches of optimal storage configurations and Container location(s) to City and the developer and shall respond to any questions from City and developer. Contractor shall attend on-site meetings with City staff and the developer, and the developer’s representatives (architects, designers, permit specialists, etc.) as requested and in a timely manner. Contractor shall also confirm that a developer’s proposed plans allow for adequate access by collection vehicles, adequate space to safely turnaround or backup, adequate overhead clearance, etc.

3.14. Cooperation For Waste Characterizations, On-Site Field Container Contamination Audits and Other Studies.

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Contractor shall cooperate fully with City and its agents during all audits and studies, including, but not limited to, all those described in Attachment N. Contractor shall allow site visits and detailed observations of all Processing Facility operations as described in Sections 7.10 and 11.04 of the Agreement; and shall provide route, account, tonnage, and characterization details as to sampling methods and categories sampled, and other data for all Collection and Processing operations. Contractor shall respond in a timely manner to all City questions and requests for data and information.

3.15. Temporary Bin and Roll-Off Services.

Contractor shall provide on a temporary basis two (2) cubic yard, three (3) cubic yard, four (4) cubic yard, six (6) cubic yard Bins, and ten (10), twenty (20), thirty (30) and forty (40) cubic yard Roll-Off Boxes for the purposes of Collection of MSW, Single Stream Recyclable Materials, Single Material Recyclables, Yard Trimmings/Wood, Food Scraps, Construction and Demolition Debris, and Stable Bedding/Manure at the request of Customers. Contractor may charge Customers pursuant to the Applicable Maximum Rates for this service. Such temporary service shall be provided, by way of example but not limitation, to sites where construction and /or demolition activity, replacement of roofs or paved areas, or replacement or maintenance of landscape materials is occurring.

Collection shall occur on an as-needed, on-call basis, within twenty-four (24) hours of a request for any request received before two o’clock p.m. (2:00 p.m.), or may be regularly scheduled, as determined by Customer.

Container(s) requested by Customer shall be delivered within forty-eight (48) hours of the time Customer requests said Container(s) by phone or by email from Contractor. If the Container(s) is not delivered within forty-eight (48) hours of the time Customer requested the Container(s), City may assess the liquidated damages in Section 15.09 of the Agreement. If Contractor delivers Container(s) prior to a Customer-requested delivery date or prior to a scheduled delivery date agreed upon by Customer and Contractor, Contractor shall only begin charging the Customer for use of the Container(s) on the requested/scheduled delivery date and not on the early delivery date. If Contractor does not have available the Container(s) in the size(s) requested by the Customer, Contractor may offer a different Container size to the Customer. If the alternate Container size is more expensive than the Container size requested by Customer, Contractor shall charge no more than the Applicable Maximum Rate for the Container size Customer originally requested. If the alternate Container size is not acceptable to the Customer, Contractor shall locate the correct sized Container(s) within Contractor’s Southern California system and shall provide said Container(s) as quickly as possible. If acceptable Containers in the size(s) that are acceptable to the Customer are not provided within forty-eight (48) hours of the original Customer request, then liquidated damages may be applied by City.

All temporary Bins and Roll-Off Containers containing Yard Trimmings/Wood, Food Scraps, Construction and Demolition Debris or Stable Bedding/Manure shall be collected, transported, and processed at the City-designated Processing Facility(ies) for Yard Trimmings/Wood, Food Scraps, Stable Bedding/Manure or the City-designated Construction and Demolition Debris Processing Facility (for C&D Debris) listed in Article

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6 of the Agreement.

All temporary Bins and Roll-Off Containers containing Single-Material Recyclables and Single Stream Recyclable Materials shall be collected and the materials transported to the City-designated Clean MRF listed in Article 6 of the Agreement for processing and sale.

3.16. Construction and Demolition Debris Recycling.

State law requires that City enforce mandatory Construction and Demolition Debris Diversion. Contractor shall comply with all requirements of the City’s codes and CalGreen, as they may be changed and amended during the Term. Contractor shall provide all services necessary to (A) inform Customers of, (B) support Customer compliance with, and (C) support City’s enforcement of, the Construction and Demolition Debris Diversion requirements in the City codes including the CalGreen requirements.

The CALGreen Construction and Demolition Debris Diversion requirements for the City are included in Municipal Code Section 16.12 et seq. as of the Effective Date of the Agreement.

Contractor shall provide all information and data on Construction and Demolition Debris Recycling and Diversion program to City’s Green Halo, or other C&D tonnage tracking program, on a monthly basis or as otherwise directed by City, and shall include all information that may be requested by City including the amount of Construction and Demolition Debris Recycled and Diverted by material type by project; type of project, i.e. roofing, re-model, Commercial, Residential, new-build, etc.; dates Recycling and Diversion occurred; and any other information and data as may be directed by City.

The services provided by Contractor shall include, but not be limited to: (A) informing all Customers requesting Containers and/or Bins, Roll Off Boxes and Compactor services of the Diversion requirements, (B) providing Containers and/or Bins, Roll Off Boxes, and Compactors as needed for storage and transport of Single-Material Construction and Demolition Debris, and commingled Construction and Demolition Debris, as well as appropriately sized Containers for MSW, (C) providing Collection service of all Containers on a timely basis, and (D) working and coordinating with Customer’s job site superintendent to ensure a smooth and effective Diversion program which achieves the required Diversion percentage, which is the higher of the Diversion percentage in the City Municipal Code or in CalGreen. As of the Effective Date, the City’s ordinance requires diversion of sixty-five percent (65%) and the CalGreen requirement is diversion of a minimum of sixty-five percent (65%) of all Construction and Demolition Debris generated at each of Customer’s job sites for which Contractor is providing Construction and Demolition Debris Collection service. Therefore, Contractor shall divert a minimum of sixty-five percent (65%) of the C&D Debris as of the Effective Date. Contractor shall inform Customers utilizing Containers and/or Bins and Roll Off Boxes on a temporary basis, that materials being Generated must be Diverted pursuant to the requirements of CalGreen and City’s Municipal Code. At such time as there is an increase in the required Diversion percentage in either the City’s ordinance or CalGreen, Contractor shall Divert based on any higher Diversion percentage as of the effective date of such new

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requirements.

Once a Customer has requested Construction and Demolition Debris Collection service, Contractor shall complete the following tasks to establish the Construction and Demolition Debris Diversion Program. For purposes of this Agreement, Contractor shall be found to have “fully implemented” Construction and Demolition Debris Diversion Programs at a job site only if all of the following have been completed by Contractor:
(i) Contractor has contacted the Authorized Customer
Representative (for purposes of this section the “Authorized Customer Representative” is the construction
superintendent/manager, owner, or on-site manager if that Person has decision-making authority; or if Customer is a corporation with multiple locations and centralized decisionmaking, the management Person with decision-making authority. In the case of a broker or waste arranger, the Authorized Customer Representative is the Person who has the decision-making authority for the construction and/or demolition project) and explained the requirements in the Act, in City’s Municipal Code, and in CalGreen for the Customer to Divert at least the minimum required percentage of
Construction and Demolition Debris generated by the project (sixty-five percent (65%) as of the Effective Date of
Agreement). Contractor has also explained all other specific requirements of City’s Municipal Code and CalGreen and has supplied copies of each to the Customer.
(ii) In the event the Authorized Customer Representative communicates to Contractor that it plans to Self-Haul all C&D materials from the job and that it (a) will prepare its own Waste Reduction and Recycling Plan (WRRP”) as described in
subpart (iii), and (b) that it does not want Contractor’s assistance to implement or monitor the WRRP, Contractor shall request a written declaration of same from the
Authorized Customer Representative. Upon receipt,
Contractor shall submit the declaration to the City, shall record it in the Red/Green Tracking Spreadsheet and/or CRM
System, and shall report this at the next monthly meeting with the City. In the event the Authorized Customer Representative indicates that it plans to self-haul the C&D from the job site but requests preparation of a WRRP by Contractor and/or requests Contractor’s assistance with implementation and monitoring of the WRRP, Contractor shall provide those
services as described in this Section 3.16. If the Authorized Customer Representative has provided a declaration refusing all of Contractor’s services and City determines that the job

Attachment B Scope of Work Page 53 of 93
site’s WRRP only Diverts some materials, and other Divertible materials are not covered by the Customer’s program; and/or in the event the Customer’s Self-Haul program does not
achieve the required Diversion percentage, City may, after consultation with the Authorized Customer Representative and Contractor, direct Contractor to develop a plan for Diversion of the remaining C&D materials in accordance with the requirements of this Section and submit the plan to both City and the Authorized Customer Representative. Upon City direction, Contractor shall proceed to work with the Authorized Customer Representative to implement and monitor the plan. (iii) Assuming the Authorized Customer Representative
(contacted by Contractor pursuant to subpart (i) above) agrees to utilize Contractor’s services, Contractor shall: (a) estimate the quantities of MSW, Recyclable Materials,
Source-Separated Wood, metal, sheetrock/Dry Wall, Yard
Trimmings, mixed C&D and any other Divertible materials generated by the C&D project; (b) calculate the appropriate number and sized of Containers required for storage; (c) calculate the recommended frequency of service to optimize cost for the Customer; (d) prepare a written Waste Reduction and Recycling Plan (WRRP) containing estimated costs and recommended levels of service to achieve the required
minimum Diversion percentage of the Construction and
Demolition Debris estimated to be generated by the project; (e) submit the WRRP to the Authorized Customer
Representative; (f) discuss the plan with the Representative; and (g) obtain the Authorized Customer Representative’s approval to implement the finalized WRRP.
(iv) Contractor has delivered the appropriate type(s) and size(s) of Containers to the Customer’s C&D job site(s) for storage of Single Material Recyclables and Single Stream Recyclable Materials, metal, Wood, sheetrock, mixed C&D and any other materials. If the job will generate Yard Trimmings from grubbing or other trimming or clearing of Yard Trimmings, Contractor has provided the appropriate type(s) and size(s) of Containers for storage and collection of Yard Trimmings. (v) Contractor is Collecting the Recyclable Materials, SourceSeparated metal, Wood, sheetrock, mixed C&D, Yard Trimmings and all other materials from the Customer’s
Containers at the frequency of Collection needed to
adequately service the Customer.

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(vi) Contractor has evaluated and provided the level of MSW Collection service (if applicable) to the job site to complement the separate Collection of Recyclable Materials, Yard
Trimmings, Source-Separated Wood, metal, sheetrock, mixed C&D Debris and other materials. Contractor has checked
back with the Customer and made at least two (2) on-site visits to determine if the initial sizing of the Containers and frequency of service is optimal for the Customer and for the size, pace and scope of the job. Contractor has recommended appropriate adjustments as needed to the Customer and has implemented all adjustments agreed to by the Customer.
(vii) Contractor has provided education and training materials to the Customer explaining (a) the requirements of the Act, the City’s municipal code and CalGreen, (b) the operation of the WRRP and (c) specifically what materials may be placed in each of the Recycling Container(s), Yard Trimmings
Containers, Source-Separated Wood, metal, sheetrock and other material Containers, mixed Construction and Demolition Debris Containers and what materials are to be placed in the MSW Container(s) (if applicable). Training of job site
personnel shall include at least one on-site training for all construction employees working at the job site. If there are multiple shifts, or employees work or are present on different days, Contractor shall conduct multiple trainings until all employees have been trained. Contractor shall provide
training posters and placards for the Containers showing what materials are allowed in each. Contractor shall provide training and training materials in both English and Spanish.

Where a Customer has employees involved in tasks that are handling MSW and/or Divertible materials, that speak a
language other than English, Contractor shall obtain a
translator and conduct a training for those employees in the language they speak and provide program signage and
training handouts in that language.
(viii) Contractor has made at least two (2) follow-up site visits to confirm the program is operating optimally within 2 weeks after program initiation. Contractor has responded to the Customer’s questions and to any complaints, and has
successfully resolved all questions and complaints.
(ix) The Diversion program(s) at the Premises of the Customer have been put in place and operated continuously throughout the entire construction/demolition job.

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(x) Contractor has provided the Authorized Customer
Representative with copies of weight tickets from all
Processing Facilities used to process all Construction and Demolition Debris Collected from the site by Contractor and has completed all additional documentation, forms and
paperwork required or requested by City and/or the
Authorized Customer Representative in a timely manner.

Contractor has provided the City with digital copies of the weight tickets from all Processing Facilities used to process all Construction and Demolition Debris Collected from the site by Contractor. Upon request by the City, Contractor shall provide paper copies of weight tickets.
(xi) The documentation submitted to City at the conclusion of the job (or if the job is being conducted in phases, at the end of each phase) verifies that the minimum Diversion of
Construction and Demolition Debris required by this Section

3.16 was achieved.
(xii) Contractor has fully cooperated with City to complete the audits of all Processing Facilities used by Contractor to process Construction and Demolition Debris Collected in City as described in Attachment N.

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SECTION 4: SPECIAL SERVICES.

General. This section describes Special Services to be provided by Contractor. Many of the Special Services require Public Information and Consumer Education to Single Family Premises, and/or Commercial and Business Establishments as described in this Section

4. Contractor shall submit each item to City for review and approval prior to printing, production, or distribution. The format for the type of Public Information that shall be provided (e.g., brochure, flyer, pamphlet, letter, postcard, hang tag, video, bill insert, email, eblast, social media posting(s), website pages/content, mobile phone texts, and/or dial-out phone messages) must be confirmed with the City prior to Contractor’s preparation of the Public Information materials. The method for providing the Public Information and Consumer Education, including but not limited to first-class direct mailing, inclusion with Contractor’s bills, and via digital channels must also be confirmed with the City prior to the Contractor’s preparation of the Public Information materials described in this Section 4. Contractor shall submit materials to the City for review, comment and final approval within the timeframes described in this Attachment B; in no event shall such materials be submitted to City for review, comment, and final approval less than thirty (30) days prior to the distribution date.

4.1. Bulky Items Services.

Contractor shall provide Collection services for Bulky Items at Single Family Premises in City, at Multi-Family Premises in City and shall provide an Annual Bulky Item Drop-Off Day all as described in Attachment H and in this Section. Contractor shall notify all Residents of the Bulky Items Services as set forth in Section 5 of this Attachment B.

Bulky Items include the following: furniture, mattresses, couches and loveseats (including sleeper sofas), chairs and other small pieces of furniture, water heaters, refrigerators, ranges, washers, dryers, dishwashers, and other similar items (often referred to as “white goods”), and other large, bulky or heavy objects not normally discarded on a regular basis at Residences or Commercial Establishments. Bulky Items must not be more than eight (8) feet in length, or more than four (4) feet wide, and must not exceed one hundred fifty (150) pounds. Bulky Items does not include the following: automobile bodies, Construction and Demolition Debris, tires, oil, antifreeze and other hazardous substances, Household Hazardous Waste, Electronic Waste, Universal Waste, fluorescent bulbs, household batteries, MSW, Recyclable Materials, Food Scraps, Yard Trimmings or items requiring more than two (2) persons to remove.

In the event of a dispute between Contractor and a Customer as to whether an item meets the definition of a “Bulky Item” for Collection pursuant to this Section, the City shall make the final determination.

Bulky Items Collected by Contractor shall not be landfilled or Disposed until the following hierarchy of Diversion efforts has been followed by Contractor and Contractor has made reasonable, verifiable and documented efforts to Divert Bulky Items from Disposal:

1. Re-use “as is” or repair.

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2. Disassemble for re-use, re-purposing or Recycling.

3. Recycle.

4. Dispose.

For appliances containing Freon or any other coolant that is Hazardous Waste, Contractor shall be responsible for the proper removal of the Freon from the appliances in a manner consistent with federal, state and local laws and regulations, and for Recycling the metal from said appliances, all at no additional cost to the Customer or the City. Contractor may perform this service itself or deliver the Collected appliances to a fully permitted third party for removal of the Freon and Recycling of the metal.

Contractor shall participate in the Orange County MattressCare Recycling program and the Orange County Carpet Stewardship Recycling program by diverting mattresses and carpets to the County’s programs when these materials are included in the Bulky Item Collection.

Contractor shall maintain records of the Customers requesting Bulky Item Collections, the number of Collections requested by each Customer, the number of Collections provided by Contractor, the number and Tons of Bulky Items delivered for repair, re-use, repurposing and Recycling, the names, addresses and contact persons at the organizations and facilities where Contractor has delivered Bulky Items for re-use, repair and/or Recycling, and the types of Bulky Items Contractor is able to Divert to repair, re-use, repurposing and the Tons Disposed. The number of Collections and the Tons Collected, Diverted and Disposed each month shall be included in Contractor’s Monthly and Annual Reports as described in Attachment K. Contractor shall submit additional records and information (including, but not limited to, records of the number of requests per Customer, the types of Bulky Items Contractor is able to Divert, and the organizations or Persons Contractor delivered Bulky Items to for Diversion) to the City upon request.

4.1.1. Bulky Items Collection Services for Single Family Premises.

Contractor shall provide Collection services for Bulky Items at Single Family Premises in the City. Customer or City may request Collection of Bulky Items a minimum of two (2) business days in advance of the desired Collection date. The Collection date may be more than two (2) business days after the Customer’s or City’s request, on a date mutually agreed to by Customer and Contractor. Collection shall occur on or before the Customer’s next regularly scheduled MSW Collection day, unless another date is agreed upon by Customer and Contractor or City and Customer. Bulky Items at Single Family Premises shall be collected at, or reasonably near, curbside or in the alley, giving due consideration to circumstances of access points, vehicular and pedestrian safety and the like, in accordance with the scheduled appointment time established by Contractor, which shall in no case be earlier than 7:00 a.m. local time. Contractor shall provide special assistance when Collecting Bulky Items from Disabled Persons (as defined in Attachment A).

Contractor shall provide three (3) Bulky Items Collections per calendar year per Single

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Family Premises Customer of up to ten (10) Bulky Items per Collection at no charge to the Single Family Premises Customer. For additional Collections of Bulky Items from Single Family Premises, Contractor shall direct bill the Single Family Dwelling Customer, at the Applicable Maximum Rates in Attachment D.

4.1.2. Bulky Items Collection Services for Multi-Family Premises.

The number of Bulky Item Collections per Multi-Family Premises is based on the number of enclosures located on each Multi-Family Premises. Contractor shall provide ten (10) Bulky Items Collections per Multi-Family Premises enclosure per calendar year of up to ten (10) Bulky Items per Collection at no charge to the Multi-Family Authorized Customer Representative. For example, if a Multi-Family Premises has three (3) enclosures located on the Multi-Family Premises, it shall receive up to 30 (thirty) Bulky Item Collections per calendar year of up to ten (10) Bulky Items per Collection at no charge to the Multi-Family Authorized Customer Representative. Similarly, if a Multi-Family Premises has six (6) enclosures located on the Multi-Family Premises, it shall receive up to 60 (sixty) Bulky Item Collections per calendar year of up to ten (10) Bulky Items per Collection at no charge to the Multi-Family Authorized Customer Representative.

The Multi-Family Authorized Customer Representative or City shall arrange for the Bulky Item Collections by Contractor. Individual tenants of the Multi-Family Premises may not arrange for the Bulky Item Collections from the Multi-Family Premises. The Multi-Family Authorized Customer Representative or City may request Collection of Bulky Items a minimum of two (2) business days in advance of the desired Collection date. The Collection date may be more than two (2) business days after the Customer’s or City’s request, on a date mutually agreed to by Customer and Contractor. Collection shall occur on or before the Customer’s next regularly scheduled MSW Collection day, unless another date is agreed upon by Customer and Contractor or City and Customer. Bulky Items at Multi-Family Premises shall be collected at, or reasonably near, a particular enclosure located on the Multi-Family Premises giving due consideration to circumstances of access points, vehicular and pedestrian safety and the like, in accordance with the scheduled appointment time established by Contractor, which shall in no case be earlier than 7:00 a.m. local time. Contractor shall confirm the particular enclosure location on the Multi-Family Premises for the Bulky Item Collections in communication with the Multi-Family Authorized Customer Representative.

The total number of Bulky Item Collections per calendar year per Multi-Family Premises is for the entire property, not each individual tenant or unit within the Multi-Family Premises. For additional Collections of Bulky Items from Multi-Family Premises requested by the Authorized Customer Representative, Contractor shall direct bill the Multi-Family Premises Authorized Customer Representative at the Applicable Maximum Rates in Attachment D.

As set forth in Section 5 of this Attachment B, Contractor shall notify all Multi-Family Premises Customers of the Multi-Family Bulky Items Collection Services described in this Section 4.1.2. Contractor shall conduct field analyses to take inventory of the number of

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enclosures located at each Multi-family Premise in the City on or before July 1, 2025.

Contractor will share this analysis with the City.

4.1.2.1. Bulky Item Collection For Individual Multi-Family Residents. In addition to the Bulky Items Collection pick-ups ordered by a Multi-Family Premises Authorized Customer Representative and provided to a Multi-Family complex, an individual resident of a Multi-Family Premises may request pick up of up to ten (10) Bulky Items by Contractor at the Applicable Maximum Rates for this service in Attachment D. The resident may pay Contractor directly by credit card for this service.

4.1.3 Annual Bulky Item Drop Off Day for Single and Multi-Family Residents.

Contractor shall provide all labor, equipment, vehicles, licenses, permits, safety gear, traffic control and all other services necessary to provide an Annual Single Family and Multi-Family Resident Bulky Item Drop-Off Day on a Saturday during the third week of May each year during the Term of Agreement, or on other dates mutually agreed to by City and Contractor.

The Bulky Item drop-off shall be held at the City’s community center parking lot or other location mutually agreed to by City and Contractor. A site plan and traffic control plan shall be submitted to the City for approval at least thirty (30) days prior to each event.

Contractor shall conduct each event in compliance with all applicable federal, state and local laws. On or before April 15 of each year of the Term beginning in 2025, Contractor shall notify both Single Family Residents and Multi-Family residents of the date and other requirements for the Bulky Item Drop-Off event as set forth in Section 5 of this Attachment B.

The notices shall inform Residents that they should come prepared to demonstrate that they reside in the City by showing one of the following items: driver’s license, utility bill, Contractor’s bill, or other bill with the Resident’s name and a City address. Contractor shall accept Bulky Items from all Residents in attendance during the advertised hours for the event and no Resident shall be turned away from the event. The Bulky Item Drop-Off event shall be conducted on a “first come-first served” basis. Each Resident may drop off up to five (5) Bulky Items. Contractor shall operate the event for a minimum of six (6) hours each drop-off day and shall design and operate the event such that a minimum of 30 vehicles per hour dropping off Bulky-Items can be processed.

4.1.3. Re-Usable/Donated Item Collection For Single Family Residents.

In addition to the three (3) Bulky Item Collections for Single Family Residents described in Section 4.1.1, Contractor shall provide one (1) Collection from each Residence per year of reusable donated items that are in good condition. For purposes of this program “reusable donated items” means items that have financial value and ‘upcycle’ or resale value including clothing, household goods and similar items. “Reusable donated items” do not include regular Bulky Items that are destined for Disposal or only for metals recycling (i.e. non-operational metal appliances) and have no ‘upcycle’ or resale value. In the event of a disagreement between Contractor and a Customer as to whether an item

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is a Bulky Item and not eligible for Collection as a reusable/donatable item, the decision of the City shall be final. In such event, Contractor shall provide information to the Customer about other means for discarding the item.

Single Family Residents may call to schedule an appointment and then set out their items for Collection by Contractor on the agreed-upon day. Contractor shall Collect and sort said items to identify those that meet the standards prescribed by Contractor’s non-profit partner, Goodwill of Orange County. Contractor shall transport the donatable items to Goodwill where Goodwill employees will sort the items to determine acceptability.

Contractor shall pick up any rejected items and handle them as described in the hierarchy in Section 4.1.

Reusable donated items at Single Family Premises shall be collected at, or reasonably near, curbside or in the alley, giving due consideration to circumstances of access points, vehicular and pedestrian safety and the like, in accordance with the scheduled appointment time established by Contractor, which shall in no case be earlier than 7:00 a.m. local time. Contractor shall provide special assistance when Collecting reusable donated Items from Disabled Persons (as defined in Attachment A).

Collection tonnages, data from charities regarding tonnage and values of materials collected, and participation data from collections and the drop off event shall be tracked and reported as described in Attachment K.

4.2. Household Hazardous Waste Collection Program for Single Family Dwellings and Annual Drop Off Event.

4.2.1. Household Hazardous Waste Collection Program for Single Family Dwellings.

Contractor shall provide all labor, equipment, vehicles, licenses, permits and services necessary to Collect Household Hazardous Waste (“HHW”) from Single Family Dwelling Premises in City. Contractor shall provide up to two (2) HHW on-call Collections from each Single Family Dwelling per calendar year at no charge.

For purposes of this Agreement, HHW includes all types of material listed in the definition of HHW in Attachment A. A Single Family Dwelling Customer or the City may request Collection of Household Hazardous Waste by scheduling an appointment with Contractor a minimum of five (5) business days in advance. Contractor shall Collect the HHW on the Single Family Dwelling Customer’s next regularly scheduled MSW Collection day.

Contractor shall provide the Single Family Dwelling Customer with instructions for properly preparing the HHW for Collection, and shall arrange with the Single Family Dwelling Customer for a proper, safe and secure location from which the HHW is to be Collected. Contractor shall only Collect HHW when there is an adult present at the Single Family Dwelling Premises or in the absence of an adult at the Single Family Dwelling Premises, when there is a safe and secure location in which the HHW can be placed (i.e.,

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a side or back yard). Contractor shall instruct Single Family Dwelling Customers not to place HHW for Collection in alleys or at curbside. Contractor shall deliver or mail any bags or other materials or containers necessary for the Single Family Dwelling Customer to use to properly and safely package and place the HHW for Collection. Contractor shall provide special assistance when Collecting HHW materials from Disabled Persons (as defined in Attachment A).

Eligible HHW materials for Collection shall include, but are not limited to, the following:

Cleaning products: ammonia, floor stripper, oven cleaners, rug, upholstery and floor cleaners, tile and shower cleaners, furniture polish, drain cleaners, rust remover, naval jelly and solvents.

Automobile maintenance products: car waxes and polishes, starting fluids, solvent cleaners, antifreeze, repair products, vehicle batteries, brake fluid, transmission fluid, windshield washer fluid, hydraulic fluid, motor oil, oil filters and gasoline and diesel fuel. [Gasoline and diesel fuel must be placed in containers designed and sold for the containment and transportation of fuel; maximum of ten (10) gallons.] Home maintenance and improvement products: oil-based stains, and paints, liquid latex paint, caulking, varnish, paint thinners, chemical strippers, spray paint, artist paint, insect repellants, insecticides, pesticides, poisons, rat poison, kerosene, lighter fluid, and pool chemicals, pool acid and chlorine (tablets or liquid), hobby glue, driveway sealer [maximum of five (5) gallons].

Personal care items: nail polish and remover, hair color.

Electronic Waste items (E-Waste): video display devices such as televisions, television screens, computer monitors, plasma television screens, computer-related items, printers, copiers, scanners, multi-function desktop machines (such as a combination printer/fax/copier), stereos, speakers, cables, cameras, computer CPU’s, LED screens and monitors, computer keyboards, computer mouse, LED bulbs, VCR’s, DVD/CD/tape players, cellular telephones, ipods, tablet computers, MP3 players, Gameboys, remote controls for electronic devices, microwave ovens, air fryers, coffee makers, toasters, irons, and all other corded appliances and corded devices.

Universal Waste items (U-Waste): AA, AAA, C Cell and D Cell batteries; fluorescent tubes and bulbs and other mercury containing lamps (including high intensity discharge [HID], metal halide, sodium and neon bulbs); mercury containing devices such as thermostats, switches, thermometers, and relays (including those found in pre-1972 washing machines, sump pumps, electric space heaters, clothing irons, and silent light switches); pilot light sensors from gas appliances; mercury gauges from barometers, manometers, blood pressure and vacuum gauges; mercury-added novelty items such as greeting cards that play music when opened, athletic shoes with flashing lights in the soles, and mercury maze games; emptied aerosol cans.

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Sharps, such as needles, lancets and syringes. [Sharps must be placed into a rigid sealed, puncture resistant container for Collection.]
Pharmaceutical wastes shall be included if and when state law has been revised to permit Collection of these materials under this type of collection program, and Contractor is directed by City to include pharmaceutical wastes.

Ineligible materials for the HHW Collection Program include, but are not limited to, the following: biological waste, ammunition and explosives, appliances, asbestos, commercial chemicals, construction related materials, containers over five (5) gallons (with the exception of fuel described above), fire extinguishers, Food Scraps, cooking oil and grease, gas cylinders/pressurized cylinder, liquid mercury/elemental mercury and broken items that contain mercury, materials improperly packaged for Collection and transportation, materials in leaking containers, radioactive materials, tires, MSW, Bulky Items, unknown or unlabeled materials.

In the event of a dispute between Contractor and a Single Family Dwelling Customer as to whether a material is eligible for Collection by the HHW Collection program, the decision of the City shall be final.

Contractor shall participate in the Orange County PaintCare program by diverting Paint to the County’s program when Paint is picked up in the HHW Collection program.

Contractor shall Divert a minimum of eighty percent (80%) of all Collected HHW from Disposal by use of in-house resources (if Contractor is fully licensed and holds all required permits to do so) and/or use of third parties that are properly licensed and possess all required permits under local, state and federal law and regulations for Recycling, treating, and otherwise handling HHW to Divert it from Disposal. Contractor shall Dispose of any non-Divertible HHW in accordance with all local, state and federal regulations and only at properly permitted HHW Disposal facilities operating in accordance with all applicable local, state and federal laws and regulations.

Contractor shall maintain records of the Single Family Dwelling Customers requesting HHW Collections, the number of Collections requested by each Single Family Dwelling Customer, the number of Collections provided by Contractor, addresses of each Collection, the number, types, and quantities of HHW delivered for Diversion, the thirdparty Persons or organizations where HHW was delivered for Diversion, and the quantities and types of HHW Disposed, including the licensed and permitted Disposal sites where HHW was Disposed. The number of Collections, types of HHW, quantity of each type of HHW and the total quantity of HHW Collected, Diverted and Disposed each month shall be included in Contractor’s Monthly and Annual Reports as described in Attachment K. Contractor shall submit additional records to the City upon request.

Contractor shall create and maintain all transportation manifests, records, lists and all other documentation for HHW Collection, transportation and Disposal that are required by local, federal and state laws and regulations. Contractor shall provide pollution control insurance as described in Article 13 of the Agreement. Contractor shall provide the HHW

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Collection Program at no additional cost to the City or to Single Family Dwelling Customers.

4.2.2. Household Hazardous Waste Annual Drop-off Event.

Contractor shall provide one (1) Household Hazardous Waste drop-off event per year for City Residents. Household Hazardous Waste acceptable for drop-off is defined in Section

4.2.1 of this Attachment B, as well as in Attachment A. The event shall be held on a nonholiday weekend in June, or on another day mutually agreed upon by City and Contractor.

Contractor shall notify all Residents of the events as set forth in Section 5 of this Attachment B. The notices shall inform Residents that they should come prepared to demonstrate that they reside in the City by showing one of the following items: driver’s license, utility bill, Contractor’s bill, or other bill with the Resident’s name and a City address. Contractor shall accept HHW from all Residents in attendance during the advertised hours for the event and no Resident shall be turned away from the event. The drop-off event shall be conducted on a “first come-first served” basis. Contractor shall operate the event for a minimum of six (6) hours each drop-off day and shall design and operate the event such that a minimum of 30 vehicles per hour dropping off materials can be processed.

Contractor shall arrange the in-City location for each event, safety gear, traffic control, any other needed elements for such events and shall obtain all required permits for each event. A site plan and traffic control plan shall be submitted to the City for approval at least thirty (30) days prior to each event. The event shall be held at a site located by Contractor and approved by City. Contractor shall conduct each event in compliance with all applicable federal, state and local laws. All Household Hazardous Waste shall be sorted at the drop-off site and properly prepared and packaged for proper disposal or Recycling.

Contractor shall participate in the County’s PaintCare program by Diverting Paint to the County’s program when Paint is dropped off at the HHW Collection Event.

Contractor shall Divert a minimum of eighty percent (80%) of all Collected HHW from Disposal by use of in-house resources (if Contractor is fully licensed and holds all required permits to do so) and/or use of third parties that are properly licensed and possess all required permits under local, state and federal law and regulations for Recycling, treating, and otherwise handling HHW to Divert it from Disposal. Contractor shall Dispose of any non-Divertible HHW in accordance with all local, state and federal regulations and only at properly permitted HHW Disposal facilities operating in accordance with all applicable local, state and federal laws and regulations.

Contractor shall maintain records of the number of Customers dropping off materials during the drop-off event, types, and quantities of HHW dropped-off for Diversion, the third-party Persons or organizations where HHW was delivered for Diversion, and the quantities and types of HHW Disposed, including the licensed and permitted Disposal sites where HHW was Disposed. The number of Customers dropping off materials during the drop-off event, types of HHW, quantity of each type of HHW and the total quantity of

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HHW Collected, Diverted and Disposed at each drop-off event shall be included in Contractor’s Monthly Report for the month the drop-off event was held as described in Attachment K. Contractor shall submit additional records to the City upon request.

Contractor shall create and maintain all transportation manifests, records, lists and all other documentation for HHW Collection, transportation and Disposal that are required by local, federal and state laws and regulations. Contractor shall provide pollution control insurance as described in Section 10 of the Agreement. Contractor shall provide the HHW Events at no additional cost to the City or to Customers.

Contractor shall distribute a postcard to all Residential Customers at least 30 days prior to the event that includes details regarding the event, including, but not limited to, the location of the event, the time of the event, the date of the event, the type of materials that are acceptable at the event, and any other information as directed by the City.

Contractor shall provide the draft postcard to the City at least 90 days in advance of the event.

4.3. Holiday Greenery Collection and Recycling.

Contractor shall collect, at curbside or in alley locations, Christmas trees and other holiday greenery from Single Family Dwellings for three (3) full weeks from December 26 through January 15 of each year of the Term. (After this period trees shall be Collected as Bulky Items and shall be counted as one of the ten (10) Bulky Item Collections per calendar year as described in Section 4.1 of this Attachment B.) Trees up to six feet (6’) in length shall be Collected and Diverted without Customers being required to cut them. Contractor may request that Customers with larger trees cut the trees into pieces no longer than six feet (6’) by placing such information in the postcard or brochure advertising the program, and by tagging the tree stating it must be cut into smaller length(s). Contractor shall prepare a brochure or postcard informing residents of such Collection service. Contractor shall submit a draft of the brochure or postcard to City for review and approval by October 1 of each year of the Term. The brochure or postcard shall be prepared and mailed firstclass postage and shall be professionally designed and mailed so that residents receive the brochure or postcard not later than December 10. Residents shall be instructed on how to prepare Holiday Greenery for Recycling including removing all ornaments, lights and tinsel. Holiday Greenery which complies with these instructions shall be delivered by Contractor to the City designated Compost Facility or other City-designated Processing Facility.

Contractor shall Compost or otherwise Divert all Collected holiday greenery that meets the requirements of this Section (i.e., trees that contain no flocking, tinsel, lights or ornaments). Contractor is prohibited from delivering Holiday Greenery Collected in City and any Compost or mulch created from holiday greenery Collected in City to any landfill for use as ADC.

Trees and greenery that have been flocked or are Contaminated by ornaments, lights and/or tinsel shall be delivered to the City designated Disposal Facility for Disposal.

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Contractor shall provide City a written report by February 15 of each year of the Term, listing the Tons of Christmas trees and holiday greenery collected, the Tons delivered to the Compost Facility or other City-designated Processing Facility and the Tons delivered to the Disposal Facility. Contractor shall provide City with copies of weight tickets from the Compost Facility or other City-designated Processing Facility and from the Disposal Facility as documentation of the Tons Diverted and Disposed. Contractor shall provide the holiday greenery Collection program at no additional cost to the City or to Customers.

4.4. Sharps Pre-Paid Mail-Back Program.

Contractor shall provide Customers with pre-paid, postage-paid mail-back Sharps containers to safely store used Sharps and send Sharps for proper disposal. Customers shall be provided with a toll-free number to call to arrange to receive the pre-paid, postage-paid mail-back Sharps container mailed to their Residence. Contractor shall also provide ten (10) mail-back Sharps containers to City for distribution to residents as needed, and Contractor shall replenish the supply to City on an on-going basis as needed through Term of Agreement. Contractor shall ensure that all Sharps are being properly disposed by the Persons or organizations that Contractor has subcontracted with to provide the Sharps collection and disposal service and that such disposal methods meet all applicable local, state and federal laws and regulations regarding Sharps handling and disposal.

Contractor shall also Collect Sharps that are properly containerized as part of the HHW Collection program described in Section 4.2.1 of this Attachment B and in the HHW Annual Drop-Off Events described in Section 4.2.2 of this Attachment B. Contractor’s inclusion of Sharps Collection in the HHW program shall not be a substitute for providing the pre-paid postage-paid mail-back program described herein, but shall be provided by Contractor in addition to the pre-paid postage-paid mail-back Sharps program.

Contractor’s Public Information materials as described in Section 5 of this Attachment B shall annually inform Customers about the availability of the Sharps pre-paid postagepaid mail back program and shall emphasize the importance of keeping Sharps out of the MSW, Recyclable Materials and Food Scrap/Yard Trimmings Carts. Contractor shall also advertise the program on its web site.

Contractor shall provide a monthly and annual report to the City on the number of Sharps pre-paid mailer kits provided to Customers both through home delivery of kits and by Customer pick-up at the in-City pick-up location. The report shall also list the number of Sharps containers mailed back for proper Disposal, and the number (if any) Collected by Contractor as part of the Door-to-Door HHW Collection program and the Annual HHW Drop-Off Events. Contractor shall provide the Sharps Program at no additional cost to the City or to Customers.

4.5. Annual Compost Giveaway Events.

Each year during the Term, Contractor shall provide two (2) free Compost distribution events within the City for Residential Customers. The Compost product shall be provided

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in bags containing one (1) cubic foot of Compost and each Resident shall receive up to five (5) bags of Compost per event. Contractor shall provide a sufficient quantity of Compost for five hundred (500) residents per event. The Compost shall be laboratory tested and shall meet the U.S. Composting Council’s Seal of Testing Assurance standards. Laboratory test results of the product(s) to be distributed shall be submitted to City a minimum of fifteen (15) days prior to each distribution events. Contractor shall notify City at least sixty (60) days in advance of the Compost giveaway events. The parties shall coordinate regarding the location and timing for each event, which shall be held each year of the Term in February and in October. Finalization of event dates, or any changes in event dates, shall be mutually agreed to by the City and the Contractor. The Compost Giveaway events will be conducted on a “first come-first served” basis. Contractor shall operate each event for a minimum of six (6) hours. No Resident shall be turned away.

Every effort shall be made for Contractor to prioritize the provision of Compost for the Compost Giveaways at the highest possible level from the following list, with #1 being the City’s highest priority: 1) Contractor shall provide Compost from Collected Food Scraps and Yard Trimmings produced at the City-designated Composting Facility described in Attachment P, 2) Contractor shall provide Compost from Collected Food Scraps and Yard Trimmings produced at a Composting Facility operated by the County of Orange, 3) Contractor shall utilize Compost from Collected Food Scraps and Yard Trimmings produced at a Composting facility located within Orange County, or 4) provide compost made from Food Scraps and Yard Trimmings processed in California. Contractor shall report the origin of the Compost to the City for use as part of City’s SB 1383 procurement requirements in CCR Chapter 12, Article 12, Section 18993.1.

Contractor shall arrange the in-City location(s) for such events and shall provide all required labor, equipment, traffic control and other needed elements for such events. A site plan and traffic control plan shall be submitted to the City for approval at least thirty (30) days prior to each event. At Contractor’s discretion, or if so directed by City, Contractor may require participants to show evidence of residence within the City (for example by providing a driver’s license, utility bill or other documentation that the Customer resides within the City). Event dates shall be mutually agreed to by the City and the Contractor. Contractor shall advertise the events through its website and through mailings and other Public Information methods described in Section 5 of this Attachment B. If Contractor or City chooses to require proof of City residency at the events, Contractor shall include this requirement in all Public Information materials prior to each compost giveaway event.

Contractor shall provide City with a report within thirty (30) days following each event listing the number of participants, the quantity of Compost distributed, the origin of the Compost, and the specification of the Compost. Contractor shall provide the Compost described herein for the giveaway events, as well as the Compost Giveaway Events at no additional cost to the City or Residents.

4.6. Composting Workshop.

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Contractor shall advertise and conduct one (1) Composting workshop event for Residents each calendar year during the Term on a non-holiday weekend in March of each year, or on other days mutually agreed upon by City and Contractor.

Contractor shall arrange the in-City location(s) for such events and shall provide all required labor, equipment, traffic control and other needed elements for such events. A site plan shall be submitted to the City for approval at least thirty (30) days prior to each event. At Contractor’s discretion, or if so directed by City, Contractor may require participants to show evidence of residence location within the City (for example by providing a driver’s license, utility bill or other documentation that the Resident resides within the City). Event dates shall be mutually agreed to by the City and the Contractor.

Contractor shall advertise the events through its website and through mailings and other Public Information methods described in Section 5 of this Attachment B. If Contractor or City chooses to require proof of City residency at the events, Contractor shall include this requirement in all Public Information materials prior to each Composting workshop event.

Contractor shall sell home composting units, type/model approved by City, at a twentyfive percent (25%) discount (compared to retail prices) to Residents attending the Composting workshops. Contractor shall bring twenty (20) units for sale to the first Composting workshop to be held in the City, and then adjust quantities accordingly for future Composting workshops based on sales during the first and future Composting workshops. City may revise the number of discounted Composting units that Contractor is required to offer for sale at each Composting Workshop.

Contractor shall develop and produce a professional, well-formatted, four-color, designed pamphlet or brochure educating residents on Composting, how-to Compost, benefits of composting, and other relevant information related to home-Composting for distribution at each Composting workshop event, at other events attended by Contractor and as requested by City and/or Resident. In addition, to the Composting brochure/pamphlet printed and distributed at the Composting Workshops and other events attended by Contractor, Contractor shall provide one hundred (100) copies of the Composting pamphlet or brochure to City each year in July. This amount may be adjusted by the City each year, according to the demand for the pamphlet or brochure. All costs associated with the preparation of a professional, well-formatted and designed pamphlet or brochure, as well as costs of printing shall be borne by Contractor.

Contractor shall provide the Composting workshop events, composting educational pamphlet/brochure and discounts on home composting units at no additional cost to the City or to Customers.

4.7. City Services.

Contractor shall provide all of the following services during the Term of the Agreement.

4.7.1. City Sponsored Special Events.

City may sponsor, co-sponsor, host or otherwise organize special events, referred to as “City Sponsored Special Events”. Contractor shall, at no additional cost to City, design

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and implement a “Solid Waste and Recycling Plan” for up to twenty (20) City Sponsored Special Events each calendar year. For the City Sponsored Special Events, Contractor shall provide for the Collection of MSW, Food Scraps and Recyclable Materials preceding, during and after the special event. Contractor shall provide, at no additional cost to City, temporary Containers with specially configured lids and appropriate signage, as approved by City, for the general public to dispose of MSW, source separated Recyclable Materials, and source separated Food Scraps, as well as larger sized Bins and/or Roll-Off Boxes as needed for cardboard and other materials. Contractor shall submit the “Solid Waste and Recycling Plan” a minimum of thirty (30) days prior to the City Sponsored Special Event, and City will provide comments/changes/feedback within ten (10) calendar days. Contractor shall make changes and finalize the Solid Waste and Recycling Plan no later than fourteen (14) days prior to the Event. City may require Contractor’s Recycling Coordinator to be present at such events to ensure (a) that all Containers have been properly delivered and positioned throughout the event space; (b) that all Containers have proper signage indicating what materials go in each Container; and (c) that the Containers are being emptied as frequently as required to prevent overflow of materials or placement of Divertible Materials in the MSW Containers or in the wrong Container. At City request, the Coordinator shall also provide information to the public about available Diversion and other services and/or provide Public Information and Education materials and speak about MSW, Recycling and Diversion programs.

The City Sponsored Special Events are those listed in Attachment T and include, but are not limited to:

City-Sponsored Special Events – Laguna Hills
Event Date City Rough Attendance
4th of July Celebration July 4 LH 2,000+
Half Marathon 5K Memorial Day LH 2,000+
Movies in the Park Summer (4 per year) LH 2,000+
Heritage Day early October LH 2,000+
Concerts in the Park July - Sept (4 per year) LH 2,000+ Holiday Event Series December LH 2,000+
Chamber of Commerce Car Show August LH 2,000+
Contractor shall develop and print a City-Sponsored Special Events brochure as described in Section 5 of this Attachment B. City may, in its sole discretion, change the events above at which the service shall be provided, up to twenty (20) per year. Contractor shall provide a written report to the City within thirty (30) days after each City Sponsored Special Event listing total tons of MSW, Food Scraps and Recyclable Materials (by individual category) collected as well as facilities to which the MSW, Food Scraps and Recyclable Materials were delivered, together with copies of weight tickets and other pertinent supporting documents.

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If City desires Contractor to provide such services at additional City Sponsored Special Events (in excess of twenty (20) per calendar year), the parties agree the additional compensation to Contractor shall be determined using the procedures in Section 5.12 (“City’s Right to Change Scope of Work”) and Section 14.09 (“Adjustments to Rates in Attachment D Based on City-Directed Changes in Scope of Work”) of the Agreement.

4.7.1.1 Aluminum Cups for Special Events.

Contractor shall provide five thousand (5,000) Ball Aluminum cups annually, beginning July 1, 2025, for use at City Sponsored Special Events and/or Large Venue Special Events.. The Ball Aluminum cups shall be as shown in Attachment R. These one-hundred percent (100%) recyclable aluminum cups will be used to eliminate the use of plastic cups during such events. Contractor shall be responsible for having City’s logo or environmental messaging printed on the cups. City shall supply to Contractor the messaging, logo or other image(s) to be printed on the cups on or before March 1, 2025.

On or before February 1, 2025, City will provide Contractor with a list of event(s) at which the cups will be utilized during the coming year. (For such purpose, the ‘year’ will run from July 1, through June 30). Contractor shall contact the event coordinator for Citysponsored events and for other events, shall contact the organizers/owners and, with the assistance of the City, offer use of the cups. For events that accept the use of the cups, Contractor shall provide collection receptacles for the cups at the event(s) and coordinate the recycling of the cups after the event. At the discretion of the City, event attendees may be allowed or encouraged to keep the cups as souvenirs of the event.

At the direction of the City, the Contractor shall identify, approach and work with organizers and vendors of other City Sponsored Special Events, Large Venue Special Events and non-City-sponsored special events held in City to assist them in directly sourcing the cups. Contractor shall then provide the receptacles and coordinate the set up and Collection of the cups in receptacles at such events. Contractor shall provide such assistance to a minimum of five (5) additional events per year (over and above the events designated by City to receive the complementary aluminum cups).

In the event City desires to purchase additional cups with the City logo and/or messaging, City will pay Contractor for said additional cups or purchase the cups directly from the manufacturer/distributor. Contractor shall assist City with purchase of additional cups upon request.

Contractor shall provide data to City in the monthly reports on the results of the recyclable aluminum cup program including the number of cups utilized, the pounds of cups recycled, and the name, number and size of each special event where recyclable aluminum cups were utilized and recycled.

4.7.2. Large Venue Special Events.

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If any special event serves an average of two thousand (2,000) or more individuals per day of operation of the large venue special event, or takes place at a permanent venue facility that annually seats or serves an average of two thousand (2,000) or more individuals within the grounds of the facility per day of operation, it is considered a large venue special event pursuant to Public Resources Code Section 42648 et seq. and must comply with the requirements therein.

Contractor shall develop and print a “Large Venue Special Events” brochure as described in Section 5 of this Attachment B. If requested by a special event operator, sponsor, the City, or the owner of operator of a "large venue" or "large event" Contractor shall attend annual or biennial meetings to discuss the types of MSW reduction, reuse and Diversion programs to be implemented at "large events" and "large venues." Upon the request of a large event or large venue owner or operator, or at the request of the City, Contractor shall prepare a “Solid Waste and Recycling Plan” for large events and for large venues within the City. Said plans shall be prepared within sixty (60) days after each plan is requested and shall contain all the elements required to implement Public Resources Code Section 42648 et seq. including, but not limited to, the methodology to be used to Collect and Divert Recyclable Materials, Food Scraps and Yard Trimmings (if applicable) generated by the event sand to Collect and Dispose of MSW generated at the event.

If requested by the City or the large event or large venue operator/producer, Contractor shall provide the services described in this Section 4.7.2. Contractor shall provide temporary Containers with specially configured lids and appropriate signage, as approved by the event operator/producer or City, for the general public to dispose of MSW, source separated Recyclable Materials, and source separated Food Scraps, as well as larger sized Bins and/or Roll-Off Boxes as needed for storage of materials. Contractor may charge the event producer or organizer rates that do not exceed the Applicable Maximum Rates for these services. Contractor shall provide prompt, timely and continuous Collection services throughout the entire special event, including, but not limited to the following: (a) Delivery of Carts, Bins, Roll Off Boxes and temporary Containers for use by the special event and general public, prior to the pre-event setup when the event has vendors arriving to set up (for example, set up of stages, vendor areas, media center, special pathways, etc.). Contractor shall provide a minimum of three (3) Recyclable Materials Roll Off Boxes and two (2) MSW Roll Off Boxes during set up, tear down and during the event. The number of Food Scraps and Yard Trimmings Bins shall be customized as needed based upon the size and duration of each special event. (b) Contractor shall work with the City to develop markets for the set-up materials (e.g., metal, wood, orange plastic mesh, and other by-products of set up construction activities and tear down demolition activities). For materials with markets or re-use opportunities, Contractor shall provide separate Bins and/or Roll Off Box(s) for Collection of such materials and shall deliver them for separation and marketing or donation to appropriate markets or outlets. (c) Contractor shall provide timely Collection services provided throughout all stages of the event and, as necessary, throughout the days of the event.

This includes early Collection services for all Containers during pre-event set up and during each day of the event. For example, Collection services may be required as early as 11:00 a.m. on the days of the event and/or on pre-event set up days. (d) Contractor

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shall work with event staff to monitor the fullness of all Containers on each day of the event, in order to Collect Containers before any are completely full or overflowing, in order to prevent Contamination of Recyclable Materials and Food Scraps and in order to prevent Recyclable Materials and/or Food Scraps being placed in the MSW Containers. (e) Contractor shall provide Collection service late in the day and into the evening hours if required to keep Containers from becoming Overfull. (f) Contractor shall provide Sunday Collection services for the event and such service shall continue until the event ends and all tear down and clean-up has occurred (note: this may require Collection Service on the day(s) after the event concludes).

Contractor shall provide a report to the City within forty-five (45) days of the end of the large venue special event describing in detail the MSW reduction, reuse and Recycling programs that were conducted at the event. Said report shall also include the total Tons of MSW Disposed from the event and the total Tons of Recyclable Materials, Food Scraps and Yard Trimmings Diverted and delivered to City-approved Processing Facilities with copies of weight tickets for all tons Diverted and Disposed. The report shall also include the overall percentage of materials that were diverted by Contractor from the event and the percentage of MSW that remained and was Disposed.

Contractor may charge the occupant, coordinator, manager or sponsor of a special event rates that do not exceed the Applicable Maximum Rates.

4.7.3. Non-City Sponsored Special Events.

If the special event serves less than an average of two thousand (2,000) or more individuals per day of operation of the special event, or takes place at a permanent venue facility that annually seats or serves an average of less than two thousand (2,000) or more individuals within the grounds of the facility per day of operation, it is considered a special event.

Contractor shall develop and print a “Special Events” brochure as described in Section 5 of this Attachment B and disseminate it to operators/producers of special events in City and to those organizations or other Persons who may be planning special events.

If requested by City or a special event operator/producer, Contractor shall design and implement a “Solid Waste and Recycling Plan” for special events in the City for the Collection of MSW, Food Scraps, Yard Trimmings (if appropriate) and Recyclable Materials preceding, during and after the special event. Contractor shall provide temporary Containers with specially configured lids and appropriate signage, as approved by City or by the event operator/producer, for the general public to dispose of MSW, source separated Recyclable Materials, and source separated Food Scraps, as well as larger sized Bins and Roll-Off boxes as needed for storage of materials. Contractor may charge the occupant, coordinator, manager or sponsor of a special event rates that do not exceed the Applicable Maximum Rates.

Within thirty (30) days of the end of the event, Contractor shall provide a written report to the operator/producer of the event, with a copy to the City, listing the total Tons of MSW,

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Food Scraps and Recyclable Materials (by individual category) Collected as well as the City-designated Processing Facilities to which the Food Scraps and Recyclable Materials were delivered. Contractor shall include copies of weight tickets from each Processing Facility and from the Disposal Site and other pertinent supporting documents.

4.7.4. Emergency Collection and Disposal Service.

In the event of a natural disaster or other unforeseen emergency situation (e.g., earthquake, riot, or flood) Contractor shall, to the best of Contractor’s ability, provide emergency services to City within four (4) hours of notification by the City. Emergency services may include, but are not limited to, loading, collecting and hauling MSW, Construction and Demolition Debris (including but not limited to flood and earthquake debris), and large items to Processing Facilities, Disposal Sites or stockpiles as directed by City. Contractor shall provide, at a minimum, Collection vehicles, drivers and other personnel regularly assigned to the City, and shall also provide additional equipment, vehicles and personnel if available. Contractor shall be compensated directly by City for these services at the emergency service costs in accordance with the Applicable Maximum Rates. Emergency services costs reflect the hourly rate for one Collection vehicle and a two (2) person crew.

In the event that Contractor is unable to provide emergency services or is unable to provide sufficient or timely emergency services to City, i.e. within four (4) hours of notification by the City, City reserves the right to contract with another solid waste enterprise or any other Person on a temporary basis to Collect, transport, stockpile, Divert and/or Dispose of MSW, Construction and Demolition Debris and all other materials as needed for City to protect the public health, safety and welfare for a period ending on the earlier of the date such emergency assistance is complete or thirty (30) days following the original request from City.

4.7.5. Collection Services at City Facilities.

Contractor shall provide Collection, at no cost to City, of all MSW, Recyclable Materials, Yard Trimmings, Wood, Food Scraps, E-Waste, tires, Bulky Goods and metals generated at Premises owned and/or operated by the City, at the locations and at the frequencies specified in Attachment EE, but in no event less than once per week. Collection shall be at a time convenient for the City. The City may direct Contractor to change the frequency of Collection, the number and/or type of Container(s) provided, and/or the method of Collection.

4.7.5.1. Provision and Collection of Roll Off Box at City Yard. Contractor shall provide and Collect one (1) forty (40) cubic yard Roll Off Box at the City yard on a weekly basis at no charge to City. The Roll Off Box will be used for abandoned items collected by City crews, including primarily white goods and Bulky Items. Contractor shall transport the 40- yard Roll Off Box containing abandoned items collected by City crews and other items disposed of by City to the City-designated Clean Material Recovery Facility for sorting of

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the contents of said Roll Off Box. Contractor shall Divert the maximum possible quantity of Recyclable materials and the maximum amount possible of each Recyclable material on the list of Divertible Materials included in Section 6 of this Attachment B. In addition, Bulky Items included in the 40-yard Roll Off Box shall be Diverted for re-use or Recycling to the maximum extent possible based upon the hierarchy for Diversion of Bulky Items contained in Section 4.1 of this Attachment B. The amount of Recyclables, MSW, Bulky Items Recycled and Bulky Items Disposed, along with the Processing Facility utilized for each Recyclable Materials stream, shall be included in the Monthly Report to City as described in Attachment K. Contractor shall participate in the Orange County MattressCare Recycling program and the Orange County Carpet Stewardship Recycling program by Diverting mattresses and carpets to the County’s programs when these materials are included in the Roll Off Box containing Bulky Items.

4.7.6. Bulky Item Collection Service For Public Rights-of-Way.

Contractor shall provide up to thirty-five (35) on-call collections per year of abandoned materials, primarily consisting of Bulky Items and white goods from City’s public rights-ofway as directed by City at no charge. Each on-call collection shall occur within twentyfour (24) of notification by City. If the City notification occurs before 12 noon on Friday, the collection shall occur by the end of the collection day on that same Friday. If the notification occurs on Saturday or Sunday, the collection shall occur by the end of the collection day on Monday following that Saturday or Sunday. Contractor shall transport the Materials collected during the on-call collections of abandoned materials to the Citydesignated Clean Material Recovery Facility for sorting. Contractor shall Divert the maximum possible quantity of Recyclable materials and the maximum amount possible of each Recyclable material on the list of Divertible Materials included in Section 6 of this Attachment B. In addition, Bulky Items collected shall be Diverted for re-use or Recycling to the maximum extent possible based upon the hierarchy for Diversion of Bulky Items contained in Section 4.1 of this Attachment B. The amount of Recyclables, MSW, Yard Trimmings, Bulky Items Recycled and Bulky Items Disposed, along with the Processing Facility utilized for each Recyclable Materials stream, shall be included in the Monthly Report to City as described in Attachment K. Contractor shall participate in the Orange County MattressCare Recycling program and the Orange County Carpet Stewardship Recycling program by Diverting mattresses and carpets to the County’s programs when these materials are collected during the on-call collections of abandoned materials.

4.7.7. Collection, Disposal and Recycling Services for City Bus Shelters.

Contractor shall provide, at no additional cost to City, Collection and Disposal of MSW Containers at the City bus shelters and the Collection and Diversion of the materials collected in the Recycling Containers at the City bus shelters. The locations of the City bus shelters are included in Attachment LL to the Agreement. The amount of Recyclables and MSW, along with the Processing Facility utilized for each Recyclable Materials stream shall be included in the Monthly Report to City as described in Attachment K.

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4.8. Reverse Vending Machines.

Contractor shall provide and install two (2) Olyns Cube reverse vending machines as shown in Attachment S in locations in the City. The machines shall provide a self-service option for residents and visitors to recycle CRV containers. Users will be able to download an app that will calculate and pay the user for the CRV containers that are deposited in the machine. Payment will be made via Paypal. The app will calculate each user’s recycling and sustainability impact by providing a customized sustainability dashboard.

The reverse vending machines shall also include a sixty-five inch (65”) video screen which can display customized City sustainability messages or information about City events, services or other programs.

Contractor shall provide all labor, equipment, vehicles, licenses, permits (other than Cityissued permits which will be issued by City, provided the proposed locations meet all City codes, zoning, standards and all other City requirements) and services for acquisition and installation of the reverse vending machines. Contractor shall be responsible for programming and/or uploading content and messaging for the video displays. Contractor shall not allow the Olyns reverse vending machines to display any messaging or advertisements without obtaining prior written approval from the City of the content and graphics (including any audio messages). In the event non-City approved messaging, graphics or audio is programmed into the machine(s) Contractor shall immediately have such content removed within six (6) hours of notification by he the City.

Contractor shall physically check each reverse vending machine on a weekly basis to test it, make sure it is operating properly, and ensure all messaging, graphics and audio content has been previously approved by the City. Contractor shall be responsible for all required repair and maintenance of the machines during the Term. If a machine becomes inoperable or non-repairable, Contractor shall either repair or remove the machine and replace it with a new machine within ten (10) business days of notification by City, Customers or the public.

City and Contractor will work together to identify potential locations for the machines that will maximize recycling and user convenience, and that have receptive owners/operators of the properties where the machines will be located. At the direction of City, special focus will be placed at locations where residents and/or visitors are not utilizing existing recycling containers and/or there are insufficient recycling containers for the quantity of CRV materials generated.

Once a potential location is identified by City and Contractor, City will write a letter to the owner/operator of the property requesting permission for placement of a reverse vending machine at that location and explaining how the machine works, and the environmental, sustainability and educational benefits of the machines. Contractor shall, using the letter from the City, make the initial contact(s) with the owner/operator of the potential location (unless otherwise directed by the City). Contractor will work with the owner/operator of the location to secure permission and any required approvals and will then proceed with installation of the reverse vending machine. City and Contractor shall discuss the status

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of location identification, securing locations and the status of reverse vending machine installation at the monthly progress meetings and Contractor shall report said information in the monthly reports described in Attachment K.

Contractor shall install the two (2) reverse vending machines on or before December 31, 2025.

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SECTION 5: PUBLIC INFORMATION AND CONSUMER EDUCATION.

General. The parties agree that comprehensive, accurate information and consumer education are critical requirements of the Act and are, therefore, essential for City’s compliance with the Act.

In addition to Public Information and Consumer Education requirements described in this Attachment B, Contractor shall ensure Food Scraps/Yard Trimmings recovery and outreach is implemented in accordance with 14 CCR Section 18985.1, including providing annual information on the Food Scraps/Yard Trimmings requirements for Generators to properly separate materials in appropriate Containers pursuant to 14 CCR Section 18985.1; information regarding the methane reduction benefits of reducing the landfill Disposal of Food Scraps/Yard Trimmings, and the methods of Food Scraps/Yard Trimmings recovery the Food Scraps/Yard Trimmings Collection services uses, and information regarding Self-Hauling requirements.

This section describes Public Information and Consumer Education to be provided by Contractor to Single Family Premises, Multi-Family Premises and/or Commercial Establishments. Contractor shall submit each item to City for review and approval prior to printing, production or distribution. The format for the type of Public Information that shall be provided (e.g., brochure, flyer, pamphlet, letter, postcard, hang tag, video, bill insert, email, eblast, social media posting(s), website pages/content, mobile phone texts, and/or dial-out phone messages) must be confirmed with the City prior to Contractor’s preparation of the Public Information materials. The method for providing the Public Information and Consumer Education, including but not limited to first-class direct mailing, inclusion with Contractor’s bills, and via digital channels must also be confirmed with the City prior to the Contractor’s preparation of the Public Information materials described in this Section 5. Contractor shall submit materials to the City for review, comment and final approval in the timeframes described in this Section 5, and in no event less than thirty (30) days prior to the distribution date.

All public education and outreach materials described in this Section 5 of Attachment B shall be in both English and Spanish. The City, at its sole discretion, may direct a specific public education and outreach piece to be only in English.

5.1. Ongoing Public Outreach to Be Conducted by Contractor.

Contractor shall, at every reasonable opportunity, work to: familiarize Residents, Businesses and Commercial Establishments, Property Managers, institutional representatives and other Persons with essential waste prevention and Recycling concepts and activities; explain benefits of Recycling, waste prevention, Food Scrap/Yard Trimmings Diversion programs, Composting and other forms of Diverting MSW; provide data on Diversion activities in City which are coordinated or provided by Contractor; fully and clearly explain services and programs available to Residents, Businesses and institutions; publicize materials to be collected for Diversion; diligently pursue expanding markets such that new items, formerly Disposed at landfills, become Recyclable Materials

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and/or Divertible Materials, and; respond to questions or requests for information from Residents, Businesses, property managers, institutional representatives and other Persons. Contractor shall provide and distribute outreach material in the form of online resources (website, social media), flyers, pamphlets, postcards, magnets or other methods acceptable to City. All printed materials shall be printed on Recycled paper.

5.2. Professionally Designed and Produced Public Outreach Materials.

In creating the Public Information and Consumer Education materials listed herein, Contractor shall professionally design, print and/or produce said materials such that they are attractive, easy to read, and evidence a professional design and layout. Materials shall be a minimum of 4-colors unless a simpler color scheme is more appropriate and pre-approved by the City.

5.2.1. Contractor Mailing Procedures.

Contractor is responsible for all costs associated with developing and distributing Public Information and Consumer Education outreach materials.

5.3. City Council Presentations.

Upon the written request of City, Contractor shall provide at no additional cost to City, at least one (1) presentation to the City Council regarding programs required by the Agreement, and other Municipal Solid Waste and Diversion matters, on an annual basis.

5.4. Residential Public Education and Outreach Materials.

5.4.1. Annual Updated Residential Recycling Guide.

Contractor shall professionally create during the first year of the Agreement, and annually update thereafter, the Residential Recycling guide (“Guide”) which provides Residents with information on all Collection programs provided by Contractor. The Guide shall be direct-mailed to all Single Family Dwelling Customers on or before June 14, 2025 and on February 15, 2026, and then on February 15 of each subsequent year of the Term. The initial Guide shall be produced and distributed on or before June 14, 2025 to coincide with distribution of new Carts. The Guide shall use attractive and engaging images and graphics and shall include images of Carts and kitchen Food Scrap storage pails, acceptable materials in the program, Extra Service information, how to use the kitchen Food Scrap storage pail, how to use Compostable bags, a link to both the City and Contractor’s websites, toll-free number, link or QR code to how-to video, how to participate in special services such as Bulky Item Collection, the Sharps pre-paid mail back program, HHW Collection via the bi-annual HHW Collection program, Holiday Greenery Recycling Program, different Cart size options, how to replace a lost, stolen or damaged Cart, availability and replacement of Food Scraps kitchen pail, the benefits of Waste Diversion and Recycling to the community, legislative requirements, and other

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content as directed by the City. Education on the use of durable containers rather than plastic bags and baggies, explaining that the plastic bags and baggies are not recyclable, shall also be included in the Guide. Drop-off locations within Orange County for HHW, EWaste, U-Waste and White Goods shall be included in the Guide, or a link and a description of the link to the County website listing such locations shall be included in the Guide.

On or before April 1, 2025 and then on or before November 15 of each subsequent year, Contractor shall provide a draft of the updated Guide to the City. The City shall provide edits and written feedback on the draft updated Guide no later than May 1, 2025 and December 15 of each subsequent year. Contractor shall incorporate the edits and send the final version to the City no later than May 20, 2025 and January 5 of each subsequent year. City shall approve the final updated Guide for print and distribution by May 25, 2025 and January 20 of each subsequent year. Contractor shall print and distribute the Guide by mail to all Single Family Dwelling Customers in the City on or before June 14, 2025 and then on or before February 15 of each subsequent year. All costs associated with the preparation of a professional, well-formatted and designed Guide, costs of printing, labeling and mailing by first-class postage shall be borne by Contractor.

5.4.2. Semi-Annual Residential Special Programs – Notifications.

Contractor shall prepare and distribute two (2) Residential special programs notice/newsletter mailings each calendar year on April 15 and October 15, with the first mailing on October 15, 2025. The notice/newsletter shall update Residents on (a) holiday Collection schedules; (b) holiday tree and greenery Collection; (c) Bulky Item Collection from Single Family and Multi-Family Premises; (d) annual Bulky Item Drop-Off Day, (e) Collection of reusable donatable items from Single Family Premises one (1) time per year by appointment; (f) what materials, such as syringes and other Household Hazardous Wastes (HHW), should not be placed in MSW Carts; (g) information on the bi-annual HHW Collection program and annual HHW drop-off event; (h) information on the Sharps pre-paid mail-back program; (i) information about Backyard/Sideyard Service for Cart Collection (complimentary for Disabled Persons, and for an Extra Services charge for other Single Family Dwelling Customers); (j) information on the Compost giveaway and Compost workshops; (k) environmental-related events, (l) other timely Solid Waste and materials Diversion information, and (m) education on the use of durable containers rather than plastic bags and baggies, explaining that the plastic bags and baggies are not recyclable. Contractor shall provide a draft of the special programs notice/newsletter to the City sixty (60) days prior to the scheduled mailing dates of April 15 and October 15 of each year. The City shall provide edits and written feedback on the draft special programs notice/newsletter forty-five (45) days prior to the scheduled mailing date. Contractor shall incorporate the edits and send the final version to the City no later than thirty (30) days prior to the scheduled mailing date. City shall approve the final special programs notice/newsletter for print and distribution twenty (20) days prior to the scheduled mailing date. Contractor shall print and distribute the notice/newsletter by mail to all Customers in the City on October 15, 2025, and two (2) times each year thereafter on or before the

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dates required herein.

These two notice/newsletter mailings may also act as notice of Compost giveaway, Compost workshop, annual Bulky Item drop-off event and the annual HHW drop off event described in Section 4 as long as the mailings are received by Single Family Dwelling and Multi-Family Dwelling Customers a minimum of twenty (20) days prior to the events and no more than thirty-five (35) days prior to each event. If the City determines that the mailings are not timely for these events, Contractor shall prepare and distribute postcards notifying Single-Family Dwelling and Multi-Family Dwelling Customers of the events and how they may participate, with postcards to be received by Customers in the timeframe described herein. The Compost giveaway, Compost workshop, Bulky Item event and HHW events may be combined into one postcard as long as the postcards are received by Single Family Dwelling and Multi-Family Dwelling Customers a minimum of twenty (20) days prior to the events and no more than thirty-five (35) days prior to each event. Multiple postcards may be necessary in order to achieve the required mailing timeframe. City shall approve all postcards prior to mailing by Contractor.

All costs associated with the preparation of a professional, four-color, well-formatted and designed notice/newsletter, as a pamphlet or brochure, costs of printing, labeling and mailing by first-class postage shall be borne by Contractor. If postcard mailings are deemed necessary as described herein, all costs associated with the preparation of professional, four-color, well-formatted and designed postcard(s), costs of printing, labeling and mailing by first-class postage shall be borne by Contractor.

5.4.3. How-To Video for Residential Program.

By April 30, 2025, Contractor shall professionally produce a 3-5 minute ‘how-to’ video to educate residents about the Residential Recyclable Materials, Yard Trimmings and Food Scrap Diversion Programs including best practices for use of the blue Cart and green Cart, kitchen pails, Containerization of all materials and additional information as directed by City. Once completed, two (2) thirty-second “commercials” shall be edited from the video to promote the video to Single Family and Multi-Family Dwelling Residents through social media, the City’s website and other means.

The video shall adhere to the City’s style-guide and branding. The video shall include acceptable items for blue Cart recycling, green Cart Food Scraps/Yard Trimmings and for placement in the Food Scrap kitchen pail, how the pail is emptied in Carts at Single Family Dwellings and how it is emptied into Bins and/or Carts at centralized enclosures or other centralized locations at Multi-Family complexes. The video shall also include information on special programs, including but not limited to HHW and Sharps. Contractor shall provide City a shooting script for the residential how-to video for review and approval by February 15, 2025. The completed video shall be hosted on the Contractor’s website, the City’s website, and shall be distributed through the City’s social media channels. The completed video shall be accessible to residents via a ‘Quick Read Code’ (QR Code) that will be included in the Recycling Guide, the kitchen Food Scrap pail brochure and other print materials prepared as part of the Public Information and Consumer Education programs.

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At the City’s discretion, Contractor shall include Spanish subtitles within the video.

5.4.4. Initial Re-Routing – Residential Outreach.

New routing and changes in Collection days are planned as described in Section 1.3.1 of this Attachment B. Contractor shall send a direct-mail piece to all Single Family Dwelling Customers that will experience a Collection day change. This notification, shall be sent on approximately June 6, 2025, and shall include the following components:
· Reasons why the route change is occurring.
· Current service day for the Customer.
· New service day for the Customer.
· Effective date of route changes.
· Link to online service day map showing current and new service days.

During the week of June 17, 2025, Contractor shall “robo-call” all Customers who will experience a Collection day change with a pre-recorded telephone message telling them of the change in service day. Contractor will also “robo-call” all Customers who will experience a Collection day change, with an additional reminder using a pre-recorded telephone message, during the week of June 24, 2025.

Contractor shall provide files to City with maps and addresses such that the City may add a feature to its website in which the Resident may type in their address and the day of Collection will be revealed for the Resident. Contractor shall provide color-coded maps with the neighborhoods identified for route changes highlighted in different colors per the pertinent day of the week for Collection. These maps may be used by City on its website, in City Council Meeting presentations, in neighborhood presentations and other methods deemed appropriate by City.

5.4.5. Food Scrap Kitchen Pail Brochure – Single Family Dwellings.

At Contractor’s sole expense, the Contractor shall prepare a professional, well-formatted and designed brochure about the use of kitchen pails at Single Family Dwellings. The brochure shall contain information regarding the requirements of SB 1383 in relation to Food Scraps, a “how to” guide for Food Scrap recycling including use of the Food Scrap kitchen pail and Food Scrap/Yard Trimmings Cart, best practices for Food Scrap recycling, which types of Food Scraps go into the Food Scrap kitchen pail and Food Scrap/Yard Trimmings Cart, and which types of Food Scraps must go into the MSW Cart.

The brochure shall contain the QR code that links to the video created by Contractor as described in Section 5.4.3 of this Attachment B.

Contractor shall submit the draft brochure to the City for review and approval on or before June 1, 2025. Contractor shall distribute the brochure to Single Family Dwelling Customers receiving new kitchen pails, replacement pails, and/or setting up new Collection service, as well as at Special Events, City-sponsored gatherings, meetings,

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etc.

5.4.6. Food Scrap Kitchen Pail Brochure – Multi-Family Properties.

At Contractor’s sole expense, the Contractor shall prepare a professional, well-formatted and designed brochure for the Food Scrap kitchen pail distribution to Multi-Family unit occupants. The brochure shall contain information regarding the requirements of SB 1383 in relation to Food Scraps, a “how to” guide for Food Scrap recycling including use of the Food Scrap kitchen pail and the centralized Food Scrap/Yard Trimmings Bins and Carts, best practices for Food Scrap recycling, which types of Food Scraps go into the Food Scrap kitchen pail and Food Scrap/Yard Trimmings Bins and Carts, and which types of Food Scraps must go into the MSW Bin. The brochure shall contain a QR code linking to the “how to” video described in Section 5.4.3 of this Attachment B.

Contractor shall submit the brochure to City for review and approval on or before September 1, 2025. Brochures shall be printed no later than December 1, 2025.

Contractor shall distribute the brochure when distributing the Food Scrap kitchen pails to all Multi-Family unit occupants as described in Section 2.10.3.

All costs associated with the preparation and printing of a professional, four-color, wellformatted and designed Food Scrap kitchen pail brochure for Multi-Family unit occupants shall be borne by the Contractor.

At the Contractor’s sole expense, additional copies of the Food Scrap kitchen pail brochure for Multi-Family unit occupants shall be printed and distributed to Multi-Family unit occupants receiving new or replacement pails and/or setting up new Collection service, as well as for distribution at events, meetings, etc.

5.5. City News Articles.

Contractor shall prepare six (6) articles per year for inclusion in the Laguna Hills Roundup newsletter. For the time period of July 1, 2025 through December 31, 2025, Contractor shall provide three (3) articles for inclusion in the Laguna Hills Roundup with publication dates and topics for the three (3) articles provided to the City for approval by May 15, 2025. Starting December 1, 2025 and by December 1 each year thereafter, Contractor shall provide publication dates and topics for the six (6) articles for the upcoming year for approval by City. Contractor shall provide each article to City forty-five (45) days in advance of publication for review and edit, and City will provide comments/edits within eight (8) days following receipt. Contractor will incorporate edits and finalize each article thirty (30) days prior to publication. The City may utilize articles or shortened versions of articles as inserts in City mailings, on the City ‘s website, in the City’s social media, at City special events and in other City-provided communications with Residents and Businesses. Articles shall include graphic depictions and/or photos as appropriate to add interest and descriptions of services. Each calendar year, Contractor shall pay for two thousand (2,000) copies each of up to three (3) articles with graphics/photos to be printed as full-color one sheet, (with front and back if needed) Public Information pieces for distribution at City events, at City Hall, HOAs, etc. For purposes of preparation of the

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initial three (3) articles, July 1, 2025 through December 31, 2025 is the first calendar year.

Beginning in calendar year 2026, Contractor shall prepare six (6) articles as described herein.

As directed by City, articles and one-sheet Public Information pieces described above shall be provided and printed in both English and Spanish.

5.6. HOAs and Property Managers Notice and Meetings.

Contractor shall, during the month of October of each year of the Term, notify each HOA and property manager of any Multi-Family Residential Premises, mobile home park and gated development of each method of Waste Diversion and Recycling available to its Residents. This notice shall include the following: (A) provision of three (3) Carts for applicable HOA’s, Multi-Family Residential Premises, mobile home parks and gated developments; (B) provision of a Bin or Bins in a central location, such as a work yard, for drop-off of Divertible and/or Recyclable Materials; (C) community drop-offs available for use by Residents; and (D) other available methods.

Contractor shall submit by August 1 of each year a draft notice to City for review and approval. All costs associated with the preparation of a professional, well-formatted and designed notice, as a pamphlet or brochure, costs of printing, labeling and mailing (first class postage) shall be borne by the Contractor.

The Contractor’s Recycling Coordinators shall meet with every property manager of MultiFamily Premises at least twice per year and attend Multi-Family related community meetings as requested by property managers. The meetings with the property managers and attendance at community meetings shall be documented in the Monthly Reports described in Attachment K. Contractor shall utilize Public Information and Consumer Education materials described herein, and such other Public Education and Consumer Education and training materials as needed, when implementing Diversion Programs in Multi-Family properties as more fully described in Section 3.7 of this Attachment B.

5.7. Brochure for Multi-Family Commercial, HOA’s and Gated Communities – Yard Trimmings.

Annually, at Contractor’s sole expense, the Contractor shall prepare a professional, wellformatted and designed brochure for Multi-Family Commercial, HOA’s, gated communities and others with centralized Yard Trimmings Collection and/or a Self-Haul Yard Trimmings program. The brochure shall contain information regarding the requirements of SB 1383 in relation to Composting of Yard Trimmings, as well as descriptions of model programs for centralized Yard Trimmings Collection, Composting of Yard Trimmings in a community garden or at a Community Composting Site and the option for a Self-Haul Yard Trimmings program; how-to steps for setting up such programs, and availability of technical assistance from Contractor to assist in setting up such programs.

Contractor shall submit to City for review and approval the brochure on or before October

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1, 2025 and on or before May 1 and thereafter, on or before May 1 of each year of the Term. Contractor shall distribute the brochure by a first-class postage mailing or inperson. The Contractor is responsible for reporting to City the results of telephone and in-person contacts made on a monthly basis as part of the monthly reports required in Attachment K.

Contractor shall produce the Yard Trimmings brochure for Multi-Family, Commercial, HOA’s, gated communities in both English and Spanish. All costs associated with the preparation of a professional, four-color, well-formatted and designed brochure in both English and Spanish for Multi-Family Commercial, HOA’s, gated communities including costs of printing, labeling and mailing first class postage (if distribution is not done in person) shall be borne by Contractor.

5.8. Brochure for Commercial and Business Establishments Services.

Annually, at Contractor’s sole expense, the Contractor shall prepare a professional, wellformatted and designed brochure for Commercial and Business Establishments that describes, at a minimum, the services available from Contractor, a complete list of the current Applicable Maximum Rates for all services; the benefits and cost savings that may result from participation in Diversion programs; detailed information on requirements of, and how-to set up a Recyclable Materials Diversion program, detailed information on requirements of and how to set up a Yard Trimmings/Food Scraps program; availability of technical assistance from Contractor or other Recycling companies and Persons, and the Bin Sensor Program. Contractor shall submit the brochure to City for review and approval on or before October 1, 2025 and on or before May 1 of each year of the Term thereafter. Contractor shall distribute the brochure by a first-class postage mailing or inperson. The Contractor is responsible for reporting to City the results of telephone and inperson contacts made on a monthly basis as part of the monthly reports required in Attachment K.

The brochure for Commercial and Business Establishments shall include a section on Construction and Demolition Debris Recycling and Diversion. City may direct that a separate, standalone Construction and Demolition Debris Recycling and Diversion brochure shall be developed and printed in both English and Spanish with all associated costs borne by Contractor.

Contractor shall produce the brochure for Commercial and Business Establishments Services in both English and Spanish. All costs associated with the preparation of professional, four-color, well-formatted and designed brochure for Commercial and Business Establishments Services, including costs of printing, labeling and mailing first class postage (if mailing is necessary) shall be borne by Contractor.

5.9. Brochure for Commercial and Business Establishments – SB 1383.

Annually, at Contractor’s sole expense, the Contractor shall prepare a professional, wellformatted and designed brochure for Commercial and Business Establishments describing SB 1383 requirements for Commercial and Business Establishments.

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Contractor shall produce said brochure in both English and Spanish. Contractor shall submit the draft brochure to the City for review and approval on or before October 1, 2025 and on or before May 1 of each year of the Term thereafter. Contractor shall distribute the brochure by a first-class postage mailing or in-person. The Contractor is responsible for reporting to the City the results of phone and in-person contacts in the monthly reports in Attachment K.

With City approval, the SB 1383 brochure for Commercial and Business Establishments may be combined with the Commercial and Business Establishments Services brochure described in Section 5.8 of this Attachment B.

All costs associated with the preparation of a professional, four-color, well-formatted and designed brochure describing the SB 1383 requirements for Commercial and Business Establishments, costs of printing, labeling and mailing via first class postage (if mailing is necessary) shall be borne by Contractor.

5.10. AB 827/SB 1383 Food Scraps Brochure, Training Materials and Signage.

Contractor shall develop an AB 827/SB 1383 Food Scraps brochure and associated training materials to assist food-serving Commercial and Business Establishments in complying with the requirements of AB 827 regarding internal containers for Food Scraps, Recyclable materials and MSW in dining areas. The brochure and training materials shall include information regarding AB 827/SB 1383, the requirements for implementation, information about the types of interior Food Scrap containers that are commercially available to implement the program, and a training outline (i.e., a how-to, for implementation of the program). The brochure and training materials shall also include information about the types of signage needed for implementation of the program, including the specific wording necessary to include on the signs. Contractor shall produce the AB 827 brochure and training materials in both English and Spanish.

Contractor shall submit the draft AB 827/SB 1383 Food Scraps brochure and training materials to the City for review by October 1, 2025. City will provide comments within fourteen (14) days, and Contractor shall finalize the brochure and training materials by October 31, 2025, and begin assisting Commercial and Business Establishments with implementation of these programs. Contractor shall update this brochure and training materials each year of the Term, whenever there are any amendments or changes to AB 827/SB 1383 by subsequent legislation, changes to the Act or other regulatory changes to the requirements for food-serving Commercial and Business Establishments.

All costs associated with the preparation of professional, four-color, well-formatted and designed brochure and training materials, labeling and mailing first class postage (if mailing is necessary) shall be borne by Contractor.

5.11. SB 1383 Commercial Restaurants Food Scraps Brochure, Training Materials and Signage.

Contractor shall develop a Commercial restaurant Food Scraps brochure and associated

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training materials to assist food-serving Commercial and Business Establishments in implementation of SB 1383 Food Scraps Programs. The brochure and training materials shall include information regarding SB 1383, the requirements for implementation, information about the types of interior and exterior Food Scrap containers that are available to implement the program, and a training outline. (i.e., a how-to, for implementation of the Food Scrap Diversion program). The brochure and training materials shall also include information about the types of signage needed for implementation of the program, including the specific wording necessary to include on the signs. The brochure and training materials shall also include information and steps on how to set up an Edible Food donation program. Contractor shall produce the Commercial restaurants Food Scraps brochure and training materials in both English and Spanish.

Contractor shall submit the draft Commercial restaurants Food Scraps brochure and training materials to the City for review by October 1, 2025. City will provide comments within fourteen (14) days, and Contractor shall finalize the brochure and training materials by October 31, 2025, and utilize the brochure in implementing Commercial Food Scrap Diversion programs as described in Section 3.7 of this Attachment B. Contractor shall update this brochure and training materials every other year of the Term, beginning with the brochure produced and finalized on or before October 31. 2027.

All costs associated with the preparation of the professional, four-color, well-formatted and designed brochure and training materials, labeling and mailing via first class postage (if mailing is necessary) shall be borne by Contractor.

5.12. Edible Food Donation Brochure for SB 1383 Tier 1 and Tier 2 Generators Contractor shall develop and design an Edible Food donation brochure outlining the SB 1383 and other requirements for Tier 1 and Tier 2 generators by September 1, 2025. The brochure shall include the names, locations and contact information for local non-profit and other organizations accepting donations of Edible Food, Edible Food delivery services, and other Persons assisting with arranging donation and delivery of Edible Food. The brochure shall be produced in both English and Spanish. City will provide comments and edits within fourteen (14) days, and the brochure shall be printed, finalized and mailed to Tier 1 and Tier 2 Edible Food Generators on or before by October 10, 2025.

The brochure shall be reviewed and updated each year of Term by Contractor to include current information, web sites, apps, contact persons, and Edible Food donation requirements for the listed organizations and Persons in the brochure. The revised brochure shall be mailed to Tier 1 and Tier 2 generators by October 10 each year of Term.

All costs associated with the preparation of professional, four-color, well-formatted and designed Edible Food donation brochure, costs of printing, labeling and mailing via first class postage, shall be borne by Contractor.

5.13. Special Events Brochures, Training Materials and Signage.

Contractor shall develop the following three brochures and three sets of training materials

Attachment B Scope of Work Page 86 of 93
related to Special Events: one each for City-Sponsored Special Events, Large Venue Special Events and non-City-sponsored Special Events. Contractor shall develop signage for City-Sponsored Special Events, and model signage for Large Venue Special Events and Special Events.

The brochures and training materials shall include information regarding SB 1383, requirements for implementation of Recycling, Diversion and MSW programs in relation to the special events as required by Public Resources Code Section 42648 et seq., all information needed to implement the programs described in Section 4 of this Attachment B, and training outlines (i.e., a ‘how-to’ for implementation of the Recycling and Diversion programs at the events). The brochure and training materials shall also include information about the types of signage needed for implementation of the program, including the specific wording necessary to include on the signs plus model signage for reference. Contractor shall design and print signage for the City-Sponsored Special Events, after submittal to City for approval. The brochure and training materials shall include information and steps on how to set up an Edible Food donation program for special events. The brochure, training materials, signage and model signage shall be produced in both English and Spanish.

Contractor shall submit the three sets of brochures and three sets of training materials and signage (including model signage) related to special events to City for review by November 1, 2025. City will provide comments within fourteen (14) days, and Contractor shall finalize the brochures and training materials by November 30, 2025. Contractor shall produce the three sets of brochures and three sets of training materials related to Special Events, as well as City-Sponsored Special Events signage and shall utilize said materials at special events in City. Contractor shall update the brochure, signage and training materials each year of the Term, beginning in November 2026 to reflect new information learned from implementing Diversion programs at special events, input from the City, and to reflect any changes in legislative or regulatory requirements for Diversion of materials from special events.

All costs associated with the preparation of a professional, four-color, well-formatted and designed brochure, training materials and signage, labeling and mailing via first class postage (if mailing is necessary) shall be borne by Contractor.

5.14. How-To Video for Commercial Program and Business Testimonials.

On or before July 1, 2025, Contractor shall professionally produce a 5-7 minute ‘how-to’ video to educate Businesses and Commercial Establishments about the Commercial Diversion program, including best practices. Once completed, two (2) thirty-second “commercials” shall be edited from the video to promote the video to businesses through social media, the City’s website and more.

The video shall adhere to the City’s style-guide and branding. The video shall include acceptable items for the Recyclable Materials Diversion program, the Food Scraps Diversion program, the Yard Trimmings Diversion program and the Bin Sensors program.

The video shall include interviews and testimonials from at least three (3) City businesses

Attachment B Scope of Work Page 87 of 93
on the aforementioned programs. Contractor shall provide City a shooting script for the commercial how-to film for review and approval. The completed film shall be hosted on the Contractor’s website, the City’s website, and shall be distributed through the City’s social media channels. The completed film shall be accessible to businesses via a ‘Quick Read Code’ (QR Code) that will be included in the Commercial Business brochure and other print materials pertaining to Public Information and Consumer Education about the Commercial programs.

Contractor shall notify City thirty (30) days before commencement of this project to determine if the City will take this project on in-house, the City then has thirty (30) days after notification to determine if it shall take on the production of the training video ‘in house.’ The City shall notify the Contractor, in writing, of its decision.

The City, in its sole discretion, may fund the production of the training film described herein. If the City determines that it will take production of the training film ‘in house’, Contractor shall reimburse the City for up to $11,000 of production costs. Production costs that shall be reimbursed to the City by the Contractor shall include filming costs, editing costs, consulting costs to develop the script, City staff time to assist with script development and production, licenses for stock footage, filming costs for b-roll footage, etc. City shall submit an itemized invoice to the Contractor for all production costs associated with the development of the training film described herein.

At the City’s discretion, Contractor shall include Spanish subtitles for the film.

5.15. Waste Diversion and Recycling Program Social Media Posts.

Contractor shall professionally produce social media posts promoting the City’s Diversion Programs and special collections programs for distribution via the City’s social media channels, including Facebook, Instagram, Twitter, NextDoor, and other channels used by the City. The Contractor shall make use of graphics and imagery for the social media posts to engage with social media users and to make content interactive with a specific ‘call to action’ such as clicking a link to the ‘how to’ video or visiting the City’s Recycling webpage. Contractor shall engage a third-party firm to create the social media. Contractor shall include targeted advertisements, as needed, in order to use all the funds allocated to this social media campaign ($4,000 for July 1, 2025 – December 31, 2025, $6,000 for calendar year 2026 and $2,000 per year thereafter). On or before May 1, 2025, Contractor shall provide the City with its proposed social media calendar for the July 1, 2025 through December 31, 2025, including eighteen (18) posts to distribute during this timeframe. The posts shall be formatted appropriately for all social media platforms described herein. City shall provide feedback to Contractor within ten (10) calendar days of the posts being presented. Contractor shall incorporate the City’s edits into the posts and present the revised posts to the City within seven (7) calendar days of receipt of the City’s edits. Contractor shall provide the City with its proposed social media calendar by December 15, 2025 for the first full year, i.e., calendar year 2026, including twenty-four

Attachment B Scope of Work Page 88 of 93
(24) posts to distribute during calendar year 2026. The posts shall be formatted appropriately for all social media platforms described herein. City shall provide feedback to Contractor within fourteen (14) calendar days of the posts being presented. Contractor shall incorporate the City’s edits into the posts and present the revised posts to the City within ten (10) calendar days of receipt of the City’s edits. Each year thereafter, Contractor shall re-fresh the twenty-four (24) annual social media posts related to waste diversion, recycling program and special collections programs on or before December 15 of each year. City shall provide feedback to Contractor within fourteen (14) calendar days of the posts being presented. Contractor shall incorporate the City’s edits into the posts and present the revised posts to the City within ten (10) calendar days of receipt of the City’s edits.

5.16. Bin Sensor Brochures and Training Materials for Business and Commercial Establishments and Multi-Family Commercial.

Contractor shall develop a brochure and training materials for the commercial bin sensors as described in Article 8.04.G of the Agreement for Business and Commercial Establishments and Multi-Family Commercial Customers. The brochure and training materials shall explain the Bin Sensor system, how it is used, its purpose, benefits of use, and cost, as well as photo and/or graphic depictions to assist in educating the Customers.

Contractor shall develop training materials to assist Customers in understanding, utilizing and benefitting from the Bin Sensor program.

Contractor shall submit to City for review and approval the brochure and training materials not later than October 1, 2025 and on or before May 1 of each year of the Term thereafter.

Contractor shall distribute the brochure by a first-class postage mailing or in person.

Training Materials shall be distributed in person. The Contractor is responsible for reporting to City the results of phone and in-person contacts on a monthly basis in the monthly reports described in Attachment K.

All costs associated with the preparation of professional, four-color, well-formatted and designed Bin Sensor brochure and training materials, costs of printing, labeling and mailing first class postage (if mailing is necessary) shall be borne by Contractor.

Contractor shall meet with Customers and distribute the brochures and training materials, as well as discuss through in person meetings how the program works, its purpose, benefits and costs as more fully described in Article 8.04.G of the Agreement.

5.17. Corrective Action Notice.

Contractor shall develop a corrective action notification form for use in instances where a Customer sets out inappropriate materials for Collection that explains the appropriate manner for Disposal and/or Diversion of such items by September 1, 2025. (For example, HHW and/or Bulky Items, etc.) The corrective action notification form shall also be used for instances of Non-containerization, and shall explain that continued Noncontainerization may be addressed through the City’s code enforcement process. The

Attachment B Scope of Work Page 89 of 93
notification form will be reviewed, edited and approved by City prior to implementation.

The notification form shall be updated as needed throughout the Term at City’s request.

Contractor is responsible for the cost of production and printing of notification form.

5.18. City Right to Participate in Regional or Joint-Jurisdictional Public Education and Consumer Information Campaigns.

City reserves the right, in its sole discretion, to participate with other jurisdictions in a coordinated effort to provide Public Information and Consumer Education in order to produce a more effective result, whether these jurisdictions are or are not provided MSW, Recyclable Materials and/or Waste Diversion services by Contractor. To this end, Contractor shall cooperate with such efforts and shall not impede City’s efforts.

5.19. Website.

Contractor shall create and maintain a website with information on all of the City’s Diversion programs and all services provided by Contractor as described in Article 9.04.G of the Agreement.

5.20. Seminars, Workshops, Presentations, Meetings.

Contractor shall ensure the attendance of qualified and knowledgeable employees of Contractor, on an as-requested basis, at local seminars, workshops, presentations, meetings and the like, to provide information or discuss matters related to Municipal Solid Waste and Divertible Materials management.

5.21. Non-Bill Mailing Lists.

The Contractor shall create and maintain a mailing list of all accounts that are not directly billed, so called “non-bill” Customers. The Contractor may elect to utilize the services of a direct mailing service for these “non-bill” Customers. Examples of non-bill Customers are apartments, mobile homes, condominiums, assisted living facilities, and other lease term/tenant situations such as a business park or strip mall. The mailing list shall be updated on an annual basis at a minimum (and more frequently if requested by City) and shall identify the number of non-bill Customers who are “on service” through a central billing or property owner/property manager. The programs that will require direct mailings from Contractor include, but are not limited to, announcements about special programs, Diversion Programs, HHW, Hazardous Waste prevention, and other information.

Attachment B Scope of Work Page 90 of 93
SECTION 6: MATERIAL STREAMS AND CONTAMINANTS.

The following table lists each material stream to be Collected by Contractor. This list includes items to be accepted in each Diversion program and in MSW and items that are considered Contamination in each Diversion program and in MSW. The City may modify this list at any time during the Term of the Agreement. Contractor shall work diligently with City and all Processing Facilities approved by City to minimize Contamination in each material stream in order to minimize Residue at each Processing Facility, Divert as much material as possible, and create high quality Recovered Materials for sale, Recycling, reuse and/or marketing to end markets. Contractor shall work with City to tailor all Public Information and Consumer Education materials and messaging to inform Customers about what materials are allowed and what materials constitute Contamination in each material stream.

Material Streams and Contaminants
Material Stream Acceptable Materials Unacceptable Materials (Contamination)
MSW Non-Divertible Materials
including, but not limited to,
paper with plastic coating
(i.e. photographs, label
paper), waxed paper, waxed
cardboard, foil lined paper,
Tyvex (non-tearing)
envelopes, non-paper bags,
plastic liners (i.e. cereal
bags), windows, mirrors,
dishware, ceramics,
Styrofoam, Pyrex materials,
fiberglass materials, bubble
wrap, tarps, pet waste, kitty
litter, diapers, any paper
containing plastics aluminum
foil or foil-lined food wrap.

Divertible Materials, HHW,
Hazardous Waste
Single Stream
Recyclable
Materials
Newspaper, phone books,
catalogs, magazines, brown
paper bags, packaging, egg
cartons, white paper, colored
paper, envelopes (windows
are not Contamination), junk
mail, glossy paper, shredded
Paper tissues, paper towels,
paper with plastic coating (i.e.
photographs, label paper),
paper with food, waxed paper,
waxed cardboard, foil lined
paper, Tyvex (non-tearing)
envelopes, non-paper bags,

Attachment B Scope of Work Page 91 of 93
Material Stream Acceptable Materials Unacceptable Materials (Contamination)
paper, carbonless paper,
chipboard/boxboard,
cardboard, wrapping paper,
empty aluminum cans,
empty tin cans, juice
containers, beer containers,
sauce containers, soda cans,
tuna cans, soup cans, loose
jar lids, empty aerosol, empty
glass beverage containers,
empty glass food containers,
all glass colors, empty CRV
and non-CRV plastic
containers, trays and bottles
#1 through #7, soft cover
books/manuals, milk/juice
cartons, plastic toys, plastic
irrigation or PVC pipe, rigid
plastic sheets or panels,
empty plastic buckets and
baskets, empty plastic flower
pots, plastic crates and carts
plastic liners (i.e. cereal bags),
windows, mirrors, dishware,
ceramics, light bulbs,
fluorescent tubes, wood
furniture, Styrofoam, MSW,
Hazardous Waste, hard cover
books/manuals, Pyrex
materials, fiberglass materials,
bubble wrap, tarps, textiles,
clothes, shoes, E-Waste, UWaste and small manufactured goods (e.g. purses, handbags
and backpacks), HHW, Food
Scraps, Yard Trimmings
Wood Non-treated wood, stained
wood, wood with nails, wood
with small metal items, tree
trunks/stumps/branches
(free from leaf and brush
material)
Painted wood, lacquered wood,
creosote treated wood, railroad
ties, telephone poles,
excessive nails, large metal
items, Hazardous Waste
Co-Collected Food
Scraps/Yard
Trimmings
All food, fruits, vegetables,
meat and bones, poultry,
seafood, shellfish, dairy
products, cheese, eggs and
eggshells, rice, beans,
bread, pasta, coffee
grounds, and plate scrapings
of these materials, food
soiled paper towels, tissue
products, paper napkins,
paper plates and cups,
coffee filters, tea bags,
waxed paper, butcher paper,
BPI-certified compostable
Glass, plastics, metal, plastic
wrap, silverware, plates, cups,
glasses, diapers, MSW, Single
Stream Recyclable Materials,
food processing liquids,
Hazardous Waste (including
chlorine, bleaches, ammonia,
other cleaning products) rocks,
dirt, pet waste. Food soiled
paper does not include
polystyrene, plastic-backed
paper, blue-line paper or
blueprints, kitty litter, any paper
containing plastics aluminum

Attachment B Scope of Work Page 92 of 93
Material Stream Acceptable Materials Unacceptable Materials (Contamination)
utensils, single use PLA
cups, single serve coffee
brewing cups and other
plant-based utensils;
“biodegradable plastics”,
paper take-out boxes and
containers, greasy pizza
boxes, paper bags and
cardboard and wax-coated
cardboard produce boxes;
Loose green material from
the yard, grass clippings,
leaves, weeds, tree
pruning’s, bush pruning’s,
plant material, tree
trunks/stumps/branches 3”
or less in diameter
foil or foil-lined food wrap.

Rocks, dirt, sand, plastic bags,
MSW, Single-Stream
Recyclables, pet waste,
Hazardous Waste, HHW, tree
trunks/stumps/branches
greater than 3” in diameter
Source-Separated
Food Scraps
All food, fruits, vegetables,
meat and bones, poultry,
seafood, shellfish, dairy
products, cheese, eggs and
eggshells, rice, beans,
bread, pasta, coffee
grounds, and plate scrapings
of these materials, food
soiled paper towels, tissue
products, paper napkins,
paper plates and cups,
coffee filters, tea bags,
waxed paper, butcher paper,
BPI-certified compostable
utensils, single use PLA
cups, single serve coffee
brewing cups and other
plant-based utensils;
“biodegradeable plastics”,
paper take-out boxes and
containers, greasy pizza
boxes, paper bags and
cardboard and wax-coated
cardboard produce boxes;
Glass, plastics, metal, plastic
wrap, silverware, plates, cups,
glasses, diapers, MSW, Single
Stream Recyclable Materials,
food processing liquids,
Hazardous Waste (including
chlorine, bleaches, ammonia,
other cleaning products) rocks,
dirt, pet waste. polystyrene,
plastic-backed paper, blue-line
paper or blueprints, kitty litter,
any paper containing plastics
aluminum foil or foil-lined food
wrap, rocks, dirt, sand, plastic
bags, MSW, Single-Stream
Recyclables, pet waste,
Hazardous Waste, HHW, Yard
Trimmings.

76 The team of professionals at CR&R is ready to serve the Cities of Lake Forest and Laguna Hills.

We offer the benefit of our extensive experience and the outstanding compliance results achieved in each City. Our team is well-versed in the unique service and safety needs of the Lake Forest and Laguna Hills communities. We also have seen firsthand the City’s commitment to leadership in ensuring exceptional services, state regulatory compliance, and continuous improvement to benefit the residents and business community. As noted in the City of Lake Forest’s 2023 Community Survey, among the services provided by the Public Works Department, garbage collection ranked 95% as the most important service.

We recognize the importance of building upon the existing services and taking them to the next level with the expansion of technology, introduction of electric vehicles, and engaging residents and businesses to impact overall quality of program participation through a shift in sorting behavior, ultimately leading to a reduction in contamination to support City and State goals. From a review of the Lake Forest community survey and our experience serving both cities, it’s evident we have more work to do, and our team is ready for the challenge.

From CR&R’s Sustainability Team to the members of our Operations and Implementation team, CR&R is committed to serving the Cities of Lake Forest and Laguna Hills. We understand the complexities of service delivery, and the importance of our number one priority - safety - for all employees, residents, and community members. Our team members have exceptional experience from roll-out to contract administration, billing set-up, to content generation. We are ready to continue our partnership, and CR&R is ready to continue service in both Cities.

Over the past 60 years, CR&R has implemented numerous refuse, recycling, and organics management programs. CR&R has successfully transitioned services in sixteen (16) municipalities over the last ten (10) years. In each City, we completed a comprehensive implementation process, with a focus on communication with municipal staff, community engagement and developed robust outreach and education programs. These efforts, along with the support of our experienced team and the benefit of our expansive infrastructure, have resulted in a seamless, proven process.

PROPOSAL FORM 13: IMPLEMENTATION PLAN
Attachment C: Implementation Plan

77 IMPLEMENTATION CHART WITH WEEKLY PLAN
Included in the Appendix is an overview of the comprehensive week-by-week implementation timeline starting with the award of the contract and continuing through 90 days after the commencement of services. A detailed narrative description of this timeline is provided on the pages that follow the timeline.

Status Meetings with the City
CR&R proposes to begin implementation meetings with City staff as soon as City Council approves the new Franchise Agreement. Initial meetings would include CR&R’s Regional Vice President, City Liaison, Senior Sustainability Manager, City Sustainability Coordinators, and Operations staff. Together we will review the developed informational material, the anticipated delivery schedules, as well as any concerns that may be anticipated for the start-up.

Proposed Meeting Frequency
We propose bi-weekly meetings with City staff starting immediately upon award of the new Franchise Agreement. Three months prior to commencement, we propose increasing the meeting frequency to weekly. CR&R proposes continuing weekly meetings for the first three months of the new contract, then bi-weekly meetings until the City is comfortable with transitioning to the standard monthly meetings.

PUBLIC INFORMATION AND CONSUMER EDUCATION
CR&R has many valuable years of experience in designing, implementing, and administrating highly effective public outreach campaigns that encourage community members to learn about reducing waste and preserving natural resources. As a company dedicated to promoting recycling, CR&R understands that public education and outreach plays an important part in the process of any solid waste management program to continually inform segments of the community about recycling programs and changes in legislation.

Through our public outreach, we provide residents, businesses, and community stakeholders with specific recycling programs and activities that serve to inform and encourage participation in source separated recycling programs to support SB 1383 program compliance. CalRecycle staff continually monitors and tracks City program progress year over year to evaluate effectiveness and if enhancements are needed to increase participation. CR&R stands ready to be your resource and ally in developing solutions that are business-friendly and effective.

78 CR&R has more than a decade of experience with an in-house team of more than 20 Sustainability Coordinators who engage and inform customers of the programs and services available to them. We found that with appropriate staffing and in person customer contact obstacles to implementing recycling programs can be eliminated and goals met.

Materials such as custom newsletters, inserts, print advertisement, and visual materials (signs, posters, charts, and pictures) will serve to carry specific messages and images that will help deliver the overall messaging for community-wide sustainability. Outreach materials are tailored for specific target audiences such as residential, commercial, and multifamily. Additionally, the dedicated Sustainability Team will provide supplemental training materials during individual customer program implementation.

CR&R recognizes the critical importance of communication with the public throughout this transition process and to support continued participation and engagement in recycling and organics programs. Customers will need information about CR&R’s service delivery as well as education about new programs. CR&R will fully comply with all requirements described in Attachment B Scope of Work, including the following:
x Conducting ongoing public outreach to familiarize customers with the benefits of Diversion o Providing data on Diversion activities to the city
o Explaining services and programs available to customers o Publicizing materials to be collected for diversion.
o Program monitoring and field surveys to evaluate contamination and participation. o How-to videos to supplement print and social media
o Distribution of pails to promote organics collection, public education, and provide a tool to engage participation.
x Providing professionally designed and produced public outreach materials. o Developing attractive, easy to read, and well-designed content o Submitting all content to the City for review and approval a minimum of thirty (30) days prior to printing/production, or within requirements specified. x Providing an annual presentation to the City Council regarding programs, services, and diversion matters

79 x Developing effective Residential Public Education and Outreach Materials o Creating and updating an Annual Residential Recycling Guide as described in Section 5.4.1 of the Scope of Work
o Preparing and distributing Semi-Annual Residential Special Programs Notifications as described in Section 5.4.2 of the Scope of Work o Producing a How-To Video for the Residential Program as described in Section

5.4.3 of the Scope of Work
o Conducting Residential Outreach regarding the implementation of new routing as described in Section 5.4.4 of the Scope of Work
x Preparing City News Articles
x Conducting HOA and Property Manager Outreach
o Completing the notice process as described in Section 5.6 of the Scope of Work o Meeting with every property manager of Multi-Family Premises at least twice each year and attending Multi-Family related community meetings as described in Section 5.6 of the Scope of Work
x Preparing an annual brochure for Multi-Family Commercial, HOA’s and Gated Communities regarding Yard Trimmings as described in Section 5.7 of the Scope of Work x Preparing an annual brochure for Commercial and Business establishments regarding services, rates, diversion programs, the Bin Sensor Program, and other topics as described in Section 5.8 of the Scope of Work
x Preparing an annual brochure for Commercial and Business establishments regarding SB 1383 as described in Section 5.9 of the Scope of Work
x Developing an AB 827 Food Scraps brochure and associated training materials to assist food-serving Commercial and Business Establishments as described in Section 5.10 of the Scope of Work
x Developing an SB 1383 Commercial Restaurants Food Scrap Brochure, Training Materials and Signage as described in Section 5.11 of the Scope of Work x Providing Diversion Program brochures, signs, table tents and information sheets for the high number of seasonal renters as described in Section 5.12 of the Scope of Work x Developing an Edible Food donation brochure outlining the SB 1383 and other requirements for Tier 1 and Tier 2 generators as described in Section 5.13 of the Scope of Work

80 x Developing special events brochures, training materials and signage as described in Section 5.14 of the Scope of Work
x Producing a how-to video to education Businesses and Commercial Establishments, and using the footage to create two (2) commercials to promote the video as described in Section 5.15 of the Scope of Work
x Producing Social Media posts to promote the City’s Diversion Programs as described in Section 5.16 of the Scope of Work
x Developing bin sensor brochures and training materials for Business and Commercial Establishments and Multi-Family Commercial customers as described in Section 5.17 of the Scope of Work
x Completing additional outreach and education activities described in Sections 5.18-5.23 of the Scope of Work, including the provision of a classroom education curriculum, the development of a Corrective Action Notice, cooperating in the joint-jurisdiction public education campaigns conducted by the City, developing and maintaining a website, attending seminars, workshops, presentations, and meetings, and creating and maintaining non-bill mailing lists.

AUTOMATED CARTS
CR&R is proposing new carts for the collection of solid waste, recyclables, green waste, and organics as required in the RFP and as described in Form 12. Carts will be uniform in appearance using the specified color for each waste stream consisting of black for refuse, blue for recycling, and green for green waste and organics. These containers are stackable, which allows for an efficient delivery process, and they are similar to the containers currently utilized by the City.

CR&R has an excellent, long-standing relationship with automated cart manufacturers. The carts will be ordered upon award of contract, and CR&R will work diligently to have any required carts ready for distribution to customers as early as three months prior to the start of the new services.

As the incumbent, it is our intent to complete any necessary cart deliveries incrementally, finishing well before the start of the new contract. CR&R will coordinate with the Cities all necessary aspects to ensure a smooth and seamless transition.

Survey of Residential Customers
CR&R will survey Residential Customers to determine the size of the cart they prefer for each material prior to the distribution of carts. Once CR&R confirms the anticipated delivery date of the carts, the timing of the two-part postcard or mailer will be confirmed. Customers will be asked to mail back the postcard portion of the mailer, or use an online survey program, to indicate their

81 choice of carts and any additional carts. CR&R will complete this process as described in Section

1.4.1.1 of the Scope of Work.

Charges for Extra Residential Carts and Non-Containerization In conjunction with the residential survey, CR&R will provide direct mail a targeted notice to all Single-Family Residential Premises with extra carts to allow for the opportunity to make any changes prior to commencement on July 1, 2025. Customers will have the option of having extra carts removed. CR&R will also notify Single Family Customers regarding the prohibition against non-containerization, notifying them that as of October 1, 2025, all customers are required to containerize all materials.

BINS
In addition to meeting the RFP’s requirement for carts, CR&R is also proposing new bins. CR&R also has an excellent, long-standing relationship with bin manufacturers and will have bins ready for delivery prior to the implementation date. CR&R will also order Bin Sensors and initiate installation as early as 30 days prior to the start of the new contract. All required bin exchanges will occur prior to the start of the new contract.

Container Maintenance
CR&R’s container maintenance program is managed by our shop and maintenance personnel daily. We do not subcontract our container maintenance to third party vendors. We also maintain daily inventories of each container size and color to be able to address our customers' needs.

Our container delivery personnel are required to notify management if any inventory category reaches a certain minimum level. This serves as a second layer of protection against shortages.

If a customer requests an exchange of their container, it is performed on the next scheduled collection day. If the customer states that there is a safety issue with the container, then an emergency ticket is submitted, and the container is switched out within 24 hours.

VEHICLES
CR&R is proposing the use of RNG-fueled collection vehicles as well as the deployment of lightweight and electric vehicles as required in the RFP and as noted in Form 9. All vehicles will be ordered immediately upon awarding the contract. Beginning four-to-six weeks prior to the commencement of the new contract, the vehicles will be painted and licensed.

82 Electric Vehicle Charging Stations
CR&R plans to install an EV charging station at our facility in Stanton and used for overnight charging. The process of permitting and installing the Stanton EV charging station is currently in process.

RESIDENTIAL CURBSIDE COLLECTION
CR&R proposes a three-cart collection program, including a refuse cart for materials that can only be sent to the landfill, a recyclables cart for commingled recyclable materials, and an organics cart for commingled yard trimmings, food waste, and manure/stable bedding.

Additional Services
CR&R will provide the following additional components as part of the Residential service program, in full compliance with the requirements described in the Agreement and Scope of Work:
x In-Home Kitchen Pails
x Bulky Item Collection
x Special Events Collection
x Holiday Greenery Collection and Recycling
x Household Hazardous Waste Collection
x Household Hazardous Waste Drop Off
x Bulky Item Drop Off
x Sharps Mail-in Service
x Composting Workshops
x Compost Giveaway Events

COMMERCIAL AND MULTIFAMILY COLLECTION
CR&R will provide bin collection services including refuse, source separated recyclables, green waste, and organic waste. We will also offer Internal Organics Collection Containers to commercial organics customers at cost and offer In-Home Kitchen Pails to multifamily customers at no additional charge.

83 Split Bin Recycling Program
Some commercial and multifamily customers have barriers to participating in recycling programs due to space constraints. To address these concerns, CR&R has split bins available and in use in both cities of Lake Forest and Laguna Hills for commercial and multifamily customers with commercial bin service. The split bin utilizes either a 3-yard or 4-yard bin which is partitioned down the middle providing collection of trash on one side and recycling on the other. Customers have the option to lock one or both sides of the bin. The special lid on the recycle side of the bin minimizes contamination and encourages participants to break down items, such as cardboard, before tossing them in the recycle side of the bin. The special lid also deters scavenging from occurring. The split bin is ideal for properties with space constraints. CR&R will continue to offer this option to multi-family and commercial customers to ensure appropriate capacity for the recycling program within the collection space available.

84 ADDITIONAL SERVICES
CR&R will provide the following additional components as part of the Commercial and Multifamily service program, in full compliance with the requirements described in the Agreement:
x Roll-Off Box and Compactor Collection
x Temporary Bin Service
x Exclusive C&D Services for Lake Forest
x Bin Push-Out Service or Scout Services
x Locking Bins
x Bin Sensors

CUSTOMER SERVICE
CR&R’s tremendous service transition
experience gives our team essential expertise
in managing customer growth that comes with
the award of a new franchise agreement. Using
our continual call volume monitoring, call
volumes are used to project staffing for both
steady state and transition periods.

Training and preparing existing and any newly
hired staff will occur to ensure a comprehensive
knowledge of the new contract services. As a
result of these activities, our Customer Service
Representatives (CSR’s) will be well prepared
to handle customer calls during the transition and throughout the term of the franchise.

Training will include extensive involvement by Operational staff, who will be overseeing cart and bin exchanges, and implementing the routing transition. Any updates in routing details will also be incorporated into the training and setup in the Customer Relationship Management (CRM) system prior to service initiation date for the Cities of Lake Forest and Laguna Hills. As a result of these activities, our CSR’s will be well prepared to handle customer calls during service initiation and throughout the term of the agreement.

85 These resources are in addition to the increase in permanent staff that is planned for handling the steady state of call inquiries that are anticipated as a regular course of business.

BILLING SYSTEM IMPLEMENTATION
CR&R has extensive experience integrating customer information into its computer database and will be able to do so seamlessly for the Cities of Lake Forest and Laguna Hills. CR&R will meet all timeline requirements for the data request, data analysis and reporting as specified in the Scope of Work. CR&R will also fully comply with the preparation and distribution of the 1st and 2nd Direct Mail pieces to both Single Family Dwellings and Multi-Plex Property Owners and Residents related to direct billing, as described in Sections 1.1 and 1.2 of the Scope of Work. In addition, CR&R will complete the Social Media and Website Page postings as described in the Scope of Work.

CR&R will meet all requirements for Residential, Commercial, Multi-Family and Roll-Off Billing as described in Section 1.1 of the Scope of Work. This includes the requirements for audits, the maintaining of billing records, access to records by the City and the process for billing shared containers.

ROUTING IMPLEMENTATION
CR&R has a routing system complete with the following structure to ensure that our drivers are monitored and remain on route throughout the day.
x Automated and paper routes with designated start times and end times along with tracking of each stop and the service time.
x CR&R will develop a target completion time for each route and hold the driver accountable.

This will ensure that we can meet the City’s service window as outlined in the collection agreement and/or ordinance.

Route Managers will meet each morning with their designated drivers to hold a tailgate safety meeting and to discuss any special route requirements for the day. x Route Managers will be available throughout the day to supervise the routes to ensure compliance with the collection time window and take care of any customer issues that occur throughout the day.

86 x At the completion of the workday, all routes are turned into our Industrial Engineering Department where they are uploaded into the computer system and a daily routing report is generated.
x The following day, the route managers review the report and discuss any inconsistencies with the appropriate driver.
x At the end of the month, a monthly report is prepared to review the percentage (%) of service delivery for each route to ensure that the company is meeting our internal goal of 95%.

SAFETY PROGRAM IMPLEMENTATION
CR&R understands the unique safety needs of Lake Forest and Laguna Hills. CR&R strives to provide a culture of safety in all aspects of our operations. CR&R is especially proud of its safety record and works daily to ensure that our employees make the right decision in every element of their job. We recognize that safety is everyone’s responsibility. It starts at the top with our Executive Team which sets the expectation and culture that nothing is more important than safety and reinforces this commitment by hosting a monthly safety review with the executive staff, senior managers, operation managers and route managers in attendance.

We recognize that our most important and valuable asset is our people. For them to be successful, our Senior Management Team continues to provide its leadership and guidance when it comes to Health and Safety. The Safety Director has provided all departments with a framework that details the safe way each employee is to conduct their responsibilities and is encouraged to speak up if conditions interfere with the safe way. CR&R believes that State and Federal (e.g., OSHA and DOT) regulations represent the minimum standard, and actively solicits input from its employees on how to minimize risk and maximize employee safety.

Driver Safety Training
All CR&R drivers are placed through a thorough Safety Training Program beginning with our comprehensive Driver Training and Orientation Program. The following is a brief and condensed outline of our Safety Training Program.

87 Training Goals
x Ensure compliance of required training as directed by 49CFR regulations x Ensure compliance of required training as directed by Federal and California OSHA regulations
x Ensure all requirements of Section 8.05.E are fully addressed, including but not limited to the following:
o Pedestrian safety and driving while other vehicles are present o School safety
o Hazardous Waste handling and identifiication
o On-board fires and fires in all types of containers
o Protocols for handling leaks and spills
o Dangers of all types of impaired driving
o Dangers of distracted driving
x Ensure drivers receive required information on company policies and benefits x Ensure drivers receive as understanding of their vehicles, preventive maintenance responsibilities, and an ability to detect when problems arise with their vehicles x Ensure drivers receive an understanding of their responsibilities for best safe practices when operating a vehicle and performing their job duties x Ensure drivers receive an understanding of safety rules and procedures at disposal facilities
x Perform reviews of all drivers periodically and as needed to ensure company standards are being met
Employee Safety Training
x All new CR&R employees will undergo a training and orientation program and verify that they have received the proper training
x Current employees will undergo training as needed based on performance and incidents

88 Safety Training Coordinator Responsibilities
x Implement and update training program as required and ensure all requirements of Section 8.05.E of the agreement are fully addressed
x Perform required training and verify understanding of material presented x Perform periodic evaluations of all drivers to ensure standards are met and recommend to the appropriate manager any follow up training required x Perform as needed evaluations on drivers deemed at risk Management Responsibilities
x Provide support and guidance as needed
x Review program and ensure driver compliance
x All work will be performed in accordance with the highest safety standards as outlined in our Safety Training curriculum

SUSTAINABILITY TEAM
When it comes to sustainability program implementation, CR&R knows that a “Boots on the Ground” approach is required. As such, dedicated Sustainability Specialists are a vital tool for our strategy to achieve compliance with CalRecycle requirements and maximize program participation, reduce contamination, and increase diversion rates. The success of any implementation plan begins and ends with the professionals who are responsible for making it happen.

CR&R will dedicate two Sustainability Specialists to the City of Lake Forest and one Sustainability Specialist to Laguna Hills. Additionally, CR&R is proud to state the inclusion of an additional fulltime dedicated Sustainability Specialist to assist contract deliverables and customer communication and outreach for the first two (2) years of contract implementation. With CR&R’s current team already in place serving both cities, CR&R is able to begin critical transition and implementation activities such as field surveys and multi-family enclosure surveys prior to the start of the agreement.

89 The Sustainability Specialists will be responsible for all aspects of diversion program implementation. They will conduct Residential outreach and education and Multi-Family and Commercial site visits. CR&R will fully comply with all Diversion Program outreach and education, compliance and reporting requirements as described in the Franchise Agreement and Scope of Work.

CR&R hosts the largest team of Sustainability Specialists in Orange County. Our highly trained experts are qualified with degrees in Environmental Sciences or the equivalent. Our Sustainability Specialists are known as “The Face of a Greener Generation” and are shown above with CR&R’s Green Fleet.

Recognizing the vital importance of our sustainability team, CR&R continually reviews the recruitment process, training, and development of all sustainability team members to ensure we have highly qualified coordinators and a path for career development and progression.

The following are examples of materials developed by the CR&R Sustainability Team. All materials developed for Lake Forest and Laguna Hills will be customized for each respective City and compliant with the requirements of the Franchise Agreement and Scope of Work.

90

91

92 This Proposal Form 13 will become Attachment C to the final Agreement.

Attachment D-1 - Proposed Maximum Rates to be Charged - Cross City Efficiencies Table 1: Residential Assumptions

88.46 lbs. per cubic yard

25.34 lbs. per cubic yard

39.35 lbs. per cubic yard
$ 130.00 $ per hour

0.011 hours
$ 42.76 $ per ton
$ 116.87 $ per ton
$ 110.27 $ per ton

29.85% percent
$ 75.00 per ton
per ton
$0-$15 per ton
$ 102.75 per ton
$ 14.49 per ton
$20-$30 per ton
$ 3.61 per ton
$ 4.79 per ton
$0.00 since CRR facility
is in SJC. Will Direct Haul per ton
$0.00 since CRR facility
is also in SJC. per ton
$ 11.46 per ton
$ 15.24 per ton
Table 2: Commercial and Multi-family Assumptions

80.3 lbs. per cubic yard

24.49 lbs. per cubic yard
100 lbs. per cubic yard
200 lbs. per cubic yard
104.78 lbs. per cubic yard

80.3 lbs. per cubic yard

24.49 lbs. per cubic yard
100 lbs. per cubic yard
200 lbs. per cubic yard
Enter cost assumptions into yellow-shaded area below
Density of Commercial MSW
Density of Commercial Recyclable Materials
Density of Commercial Yard Trimmings
Density of Commercial Food Scraps
Density of Residential Curbside MSW
Density of Residential Curbside Recyclable Materials
Density of Residential Curbside Co-collected Yard Trimmings and Food Scraps Fully Burdened Cost per Hour to Operate Residential Side Loader Time to service 1 residential cart (includes time on and off route) Transfer costs, per ton of residential organics, for transferring materials to Orange County Waste and Recycling (OCW&R) Bee Canyon Greenery (11002 Bee Canyon Access Road, Irvine, Ca) composting facility should this facility accept co-collected organics during the term of the agreement Additional cost (or cost reduction) per ton of residential organics, for direct-hauling materials from collection routes directly to OCW&R composting facility Bee Canyon Greenery composting facility should this facility accept co-collected organics during the term of the agreement Transfer costs, per ton of residential organics, for transferring materials to OCW&R Capistrano Greenery (32250 Avenida la Pata, SJC, Ca) composting facility should this facility accept co-collected organics during the term of the agreement
Residue percentage of residential single-stream recyclables Gate fee per ton for residential organics taken to a composting facility Density of Multi-family MSW
Transfer costs, per ton of residential organics, for transferring materials to proposed composting facility (leave blank if proposer is planning on direct-hauling from collection route to composting facility)
Revenue per ton for finished compost
Gate fee per ton for residential organics taken to an anaerobic digestion (AD) facility.

Transfer costs, per ton of residential organics, for transferring materials to proposed AD facility (leave blank if proposer is planning on direct-hauling from collection route to AD facility)
Revenue, including LCFS and RIN credits and revenue from sale of composted digestate, per ton for AD Additional cost (or cost reduction) per ton of residential organics, for direct-hauling materials from collection routes directly to OCW&R Capistrano Greenery composting facility should this facility accept co-collected organics during the term of the agreement Transfer costs, per ton of residential organics, for transferring materials to OCW&R Valencia Greenery (1942 N. Valencia Ave, Brea) composting facility should this facility accept cocollected organics during the term of the agreement Additional cost (or cost reduction) per ton of residential organics, for direct-hauling materials from collection routes directly to OCW&R Valencia Greenery composting facility should this facility accept co-collected organics during the term of the agreement Density of Multi-family Recyclable Materials
Density of Multi-family Yard Trimmings
Density of Multi-family Food Scraps
Attachment D.1 - Maximum Rates to be Charged Assuming Cross-Jurisdictional Efficiencies between Lake Forest and Laguna Hills Proposer Cost Assumptions
Instructions: Fill in the cost and productivity assumptions used to develop proposed rates as listed in Tables 1 - 4 below. Failure to provide the requested assumption data will be counted against proposers in the RFP evaluation. Cells shaded in yellow require proposer input.

Enter cost assumptions into yellow shaded area below
Cost per ton for disposal
Cost per ton for processing single-stream recyclables
Composite revenue per ton for sale of single-stream recyclable materials Density of Commercial Co-collected Food Scraps and Yard Trimmings

Attachment D-1 - Proposed Maximum Rates to be Charged - Cross City Efficiencies 104.78 lbs. per cubic yard

0.083 hours

0.086 hours
$ 130.00 $ per hour
$ 130.00 $ per hour
$ 42.76 $ per ton
$ 116.87 $ per ton
$ 110.27 $ per ton
40% $ per ton
$ 75.00 $ per ton
$ - $ per ton
$ 3.38 $ per ton
$0-$15 $ per ton
NA $ per ton
NA $ per ton
NA $ per ton
NA $ per ton
$ 139.00 $ per ton
$ 14.49 $ per ton
NA $ per ton
$20-$30 $ per ton
$ 3.61 $ per ton
$ 4.79 $ per ton
$0.00 since CRR facility
is in SJC. Will Direct Haul $ per ton
$0.00 since CRR facility
is also in SJC. $ per ton
$ 11.46 $ per ton
$ 15.24 $ per ton
$ 16.02 $ per ton
$ 14.49 $ per ton
$ 5.41 $ per ton
Table 3. Cost Assumptions for Providing Core Special Services - Residential Number of
Households
in Lake Forest
Number of
Households
in Laguna
Hills
Total Number
of
Households
in Service
Area (Laguna
Hills and
Lake Forest)
Projected Monthly
Household
Participation
Percentage
Expected
Number of
Monthly
Participating
Households
Monthly Cost
of Providing
Service at
Projected
Participation
Levels
Curbside collection of bulky items (includes white goods) 5.000% 1,388.20 $ 13,882.00 Mail-back collection of sharps for all SFH and MFH 0.150% 41.65 $ 1,245.22 Curbside collection of e-waste/u-waste (2 per household per year) 0.250% 69.41 $ 694.10 Curbside collection of HHW (2 per household per year) 0.250% 69.41 $ 694.10 19,563 8,201 27,764
Cost per ton to transfer single-stream recyclables
Cost per ton to transfer source-separated food scraps
Cost per ton to transfer MSW
Transfer costs, per ton of commercial organics, for transferring materials to OCW&R Valencia Greenery (1942 N. Valencia Ave, Brea) composting facility should this facility accept cocollected organics during the term of the agreement Additional cost (or cost reduction) per ton of commercial organics, for direct-hauling materials from collection routes directly to OCW&R Valencia Greenery composting facility should this facility accept co-collected organics during the term of the agreement Transfer cost per ton of commercial organics taken to proposer's co-digestion facility (if the proposer is proposing to transship commercial organics to a co-digestion facility) Cost per ton of transporting commercial organics to proposer's co-digestion facility if it is direct-hauled to the facility off the collection route Gate fee per ton for anaerobic digestion (exclude transportation).

Transfer cost per ton of commercial organics taken to proposer's anaerobic digestion facility (if the proposer is proposing to transship commercial organics to an AD facility) Cost per ton of transporting commercial organics to proposer's anaerobic digestion facility if it is direct-hauled to the facility off the collection route Revenue, including LCFS and RIN credits and revenue from sale of composted digestate, per ton for co-digestion Transfer costs, per ton of commercial organics, for transferring materials to Orange County Waste and Recycling (OCW&R) Bee Canyon Greenery (11002 Bee Canyon Access Road, Irvine, Ca) composting facility should this facility accept co-collected organics during the term of the agreement Additional cost (or cost reduction) per ton of commercial organics, for direct-hauling materials from collection routes directly to OCW&R composting facility Bee Canyon Greenery composting facility should this facility accept co-collected organics during the term of the agreement Transfer costs, per ton of commercial organics, for transferring materials to OCW&R Capistrano Greenery (32250 Avenida la Pata, SJC, Ca) composting facility should this facility accept co-collected organics during the term of the agreement Additional cost (or cost reduction) per ton of commercial organics, for direct-hauling materials from collection routes directly to OCW&R Capistrano Greenery composting facility should this facility accept co-collected organics during the term of the agreement Revenue, including LCFS and RIN credits and revenue from sale of composted digestate, per ton for AD Time to service commercial/multi-family BIN (includes time on and off route) Density of Multi-family Co-collected Food Scraps and Yard Trimmings Time to service commercial/multi-family CART (includes time on and off route) Transfer cost per ton of commercial organics taken to proposers' composting facility (if the proposer is proposing to transship commercial organics to a composting facility) Cost per ton of transporting commercial organics to proposer's composting facility if it is direct-hauled to the facility off the collection route Revenue per ton for finished compost
Gate fee per ton for co-digestion (exclude transportation) Fully Burdened Cost per Hour to Operate Commercial Cart Collection Vehicle (CNG Vehicle) - Fully Burdened Cost per Hour to Operate CNG Commercial Front Loader Cost per ton for Residue disposal
Cost per ton for processing commercial/multi-family single-stream recyclables Composite revenue per ton for sale of mixed commercial recyclable materials Residue percentage of commercial mixed recyclables
Gate fee per ton for composting (exclude transportation)

Attachment D-1 - Proposed Maximum Rates to be Charged - Cross City Efficiencies Number of
Households
in Lake Forest
Number of
Households
in Laguna
Hills
Total Number
of
Households
in Service
Area (Laguna
Hills and
Lake Forest)
Projected Annual
Household
Participation
Percentage
Annual HHW Collection Event 19,653 8,201 27,764 1.8%
Table 4: Assumed Weights for Temporary Bins, Roll-offs, and Compactors (used for rate items 7 - 17) Container Size
Single
Stream
Recyclables
MSW to
Landfill
Sourceseparated
Food Scraps
Source-separated
Yard Trimmings
Co-collected
Food Scraps
and Yard
Trimmings
Mixed C&D
Temporary - 2 Cubic Yard Bin 0.0500 0.1000 0.3000 0.0950 0.0950 0.4000 Temporary - 3 Cubic Yard Bin 0.0750 0.1500 0.4500 0.1425 0.1425 0.6000 Temporary - 4 Cubic Yard Bin 0.1000 0.2000 0.6000 0.1900 0.1900 0.8000 Temporary - 6 Cubic Yard Bin 0.1500 0.3000 0.9000 0.2850 0.2850 1.2000 Temporary/Permanent - 10 Cubic Yard Roll-off 7.0000 7.0000 7.0000 7.0000 7.0000 7.0000 Temporary/Permanent - 20 Cubic Yard Roll-off 7.0000 7.0000 7.0000 7.0000 7.0000 7.0000 Temporary/Permanent - 25 Cubic Yard Roll-off 7.0000 7.0000 7.0000 7.0000 7.0000 7.0000 Temporary/Permanent - 30 Cubic Yard Roll-off 7.0000 7.0000 7.0000 7.0000 7.0000 7.0000 Temporary/Permanent - 40 Cubic Yard Roll-off 7.0000 7.0000 7.0000 7.0000 7.0000 7.0000 Permanent - 3 Cubic Yard Compactor 0.2250 0.4500 1.3500 0.4275 0.4275 Permanent - 4 Cubic Yard Compactor 0.3000 0.6000 1.8000 0.5700 0.5700 Permanent - 6 Cubic Yard Compactor 0.4500 0.9000 2.7000 0.8550 0.8550 Permanent - 10 Cubic Yard Compactor 10.0000 10.0000 10.0000 10.0000 10.0000 Permanent - 20 Cubic Yard Compactor 10.0000 10.0000 10.0000 10.0000 10.0000 Permanent - 25 Cubic Yard Compactor 10.0000 10.0000 10.0000 10.0000 10.0000 Permanent - 30 Cubic Yard Compactor 10.0000 10.0000 10.0000 10.0000 10.0000 Permanent - 40 Cubic Yard Compactor 10.0000 10.0000 10.0000 10.0000 10.0000 Annual Cost of Providing
Annual HHW Collection Event
at Projected Participation
Levels
59,970.24

Proposal Form 29a - Proposed Maximum Rates to be Charged Rates must be submitted in 2025 dollars.

This form will become part of Attachment D.1 to the final Agreement.

1. Residential Basic Level of Service (weekly collection service unless otherwise stated) Processing Component
Labor Fuel Collection Composting
1a Residential Curbside
Organics
Co-collected Food scraps and
Yard Trimmings Processed at a
Composting Facility
30-35, 60-70, or 90-96
gallon $ 3.43 $ 0.60 $ 4.03 $ 2.63 $ 0.46 $ 0.79 $ 7.91 $ 0.21 $ 0.04 $ 0.17 $ 8.33 $ 0.25 $ 0.04 $ 0.13 $ 8.33 1a Residential Curbside
Organics
Each additional Co-collected
Food Scraps and Yard
Trimmings - Compost
30-35, 60-70, or 90-96
gallon cart $ 2.29 $ 0.40 $ 2.69 $ 2.63 $ 0.46 $ 0.64 $ 6.42 $ 0.17 $ 0.03 $ 0.14 $ 6.76 $ 0.20 $ 0.03 $ 0.11 $ 6.76 Processing Component
Labor Fuel Collection Anaerobic Digestion
1b Residential Curbside
Organics
Co-collected Food scraps and
Yard Trimmings Processed at
an Anaerobic Digestion Facility
30-35, 60-70, or 90-96
gallon $ 3.43 $ 0.60 $ 4.03 $ 4.54 $ 0.80 $ 1.04 $ 10.42 $ 0.28 $ 0.05 $ 0.22 $ 10.97 $ 0.33 $ 0.05 $ 0.18 $ 10.97 1b Residential Curbside
Organics
Each additional Co-collected
Food Scraps and Yard
Trimmings - Anaerobic Digestion
30-35, 60-70, or 90-96
gallon cart $ 2.29 $ 0.40 $ 2.69 $ 4.54 $ 0.80 $ 0.89 $ 8.92 $ 0.24 $ 0.04 $ 0.19 $ 9.40 $ 0.28 $ 0.04 $ 0.15 $ 9.40 Processing Component
Labor Fuel Collection Clean MRF
1c Residential Curbside
Recycling
Single-stream recycling cart (up
to 2 per household)
30-35, 60-70, or 90-96
gallon $ 4.29 $ 0.76 $ 5.04 $ (0.15) $ 0.02 $ 0.55 $ 5.46 $ 0.15 $ 0.03 $ 0.12 $ 5.75 $ 0.17 $ 0.03 $ 0.09 $ 5.75 1c Residential Curbside
Recycling
A third, and additional, singlestream recycling cart 30-35, 60-70, or 90-96 gallon cart $ 2.86 $ 0.50 $ 3.36 $ (0.15) $ 0.02 $ 0.36 $ 3.59 $ 0.10 $ 0.02 $ 0.08 $ 3.78 $ 0.11 $ 0.02 $ 0.06 $ 3.78 Labor Fuel Collection
1d Residential Curbside
MSW
MSW Cart to Landfill - Part of
Residential Bundle 30-35 gallon cart $ 4.51 $ 0.80 $ 5.31 $ 0.76 $ 7.64 $ 0.20 $ 0.04 $ 0.16 $ 8.05 $ 0.24 $ 0.04 $ 0.13 $ 8.05 1d Residential Curbside
MSW
MSW Cart to Landfill - Part of
Residential Bundle 60-70 gallon cart $ 4.51 $ 0.80 $ 5.31 $ 0.91 $ 9.14 $ 0.24 $ 0.04 $ 0.20 $ 9.63 $ 0.29 $ 0.04 $ 0.16 $ 9.63 1d Residential Curbside
MSW
MSW Cart to Landfill - Part of
Residential Bundle 90-95 gallon cart $ 4.51 $ 0.80 $ 5.31 $ 1.04 $ 10.39 $ 0.28 $ 0.05 $ 0.22 $ 10.94 $ 0.33 $ 0.05 $ 0.18 $ 10.94 1d Residential Curbside
MSW
Each additional MSW cart to
Landfill 30-35 gallon cart $ 3.01 $ 0.53 $ 3.54 $ 0.57 $ 5.68 $ 0.11 $ 0.16 $ 0.03 $ 5.98 $ 0.11 $ 0.16 $ 0.03 $ 5.98 1d Residential Curbside
MSW
Each additional MSW cart to
Landfill 60-70 gallon cart $ 3.01 $ 0.53 $ 3.54 $ 0.72 $ 7.17 $ 0.14 $ 0.21 $ 0.04 $ 7.56 $ 0.14 $ 0.21 $ 0.04 $ 7.56 1d Residential Curbside
MSW
Each additional MSW cart to
Landfill 90-95 gallon cart $ 3.01 $ 0.53 $ 3.54 $ 0.84 $ 8.42 $ 0.16 $ 0.24 $ 0.04 $ 8.87 $ 0.16 $ 0.24 $ 0.04 $ 8.87 # Sector Description
1e
Residential 3-cart
bundle
30-35 gal MSW, organics to
composting facility
2e
Residential 3-cart
bundle
60-70-gal MSW, organics to
composting facility
3e
Residential 3-cart
bundle
90-95-gal MSW, organics to
composting facility
1f
Residential 3-cart
bundle
30-35 gal MSW, organics to AD
facility
2f
Residential 3-cart
bundle
60-70-gal MSW, organics to AD
facility
3f
Residential 3-cart
bundle
90-95-gal MSW, organics to AD
facility
Processing Component
Labor Fuel Collection
Stable Bedding
Processing Facility
Selected in Proposal
Form 26
1g Residential stable
bedding cart service
Curbside residential cart service
for stable bedding generated by
equestrian households in
residential areas. Stable
bedding may be co-collected
with Yard Trimmings and Food
Scraps.
30-35, 60-70, or 90-96
gallon $ 3.48 $ 0.61 $ 4.09 $ 34.42 $ 6.07 $ 4.95 $ 49.54 $ 1.33 $ 0.24 $ 1.07 $ 52.17 $ 1.55 $ 0.24 $ 0.84 $ 52.17 1g Residential stable
bedding bin service
Bin service for stable bedding
generated by equestrian
households in residential areas
3-yard bin $ 12.43 $ 2.19 $ 14.62 $ 137.67 $ 24.29 $ 19.62 $ 196.20 $ 5.26 $ 0.95 $ 4.23 $ 206.64 $ 6.15 $ 0.95 $ 3.33 $ 206.64 Residential Option 1f - 30-35 gal MSW Cart: One (1) 30-35 gal MSW; one (1) co-collected food scraps and yard trimmings of any size to AD facility; and up to two (2) recycling cart of any size (automatically calculated).

Residential Option 2f - 60-70-gal MSW Cart: One (1) 60-70 gal MSW; one (1) co-collected food scraps and yard trimmings of any size to AD facility; and up to two (2) recycling carts of any size (automatically calculated).
$ 4.04
Disposal Component Non-escalating Capital
Component Total Base Rate
Summary of Service Configuration
$ 1.57
$ 2.92
$ 4.04
$ 1.57
$ 2.92
Residential Option 1e - 30-35 gal MSW Cart: One (1) 30-35 gal MSW; one (1) co-collected food scraps and yard trimmings of any size to composting facility; and up to two (2) recycling cart of any size (automatically calculated).

Residential Option 2e - 60-70-gal MSW Cart: One (1) 60-70 gal MSW; one (1) co-collected food scraps and yard trimmings of any size to composting facility; and up to two (2) recycling carts of any size (automatically calculated).

Residential Option 3e - 90-95-gal MSW Cart: One (1) 90-95-gal MSW; one (1) co-collected food scraps and yard trimmings of any size to composting facility; and up to two (2) recycling carts of any size (automatically calculated).
$ 27.66
Residential Option 3f - 90-95-gal MSW Cart: One (1) 90-95-gal MSW; one (1) co-collected food scraps and yard trimmings of any size to AD facility; and up to two (2) recycling carts of any size (automatically calculated). $ 27.66
$ 24.77
$ 26.34 $ 26.34
$ 25.02
Total Lake Forest Residential 3-cart Rate
# Sector/Stream Description Size
Collection Component (85% Labor and 15% Fuel)
Total Laguna Hills Rate Lake Forest Regulatory Total Lake Forest Rate Compliance Cost
Component
Lake Forest
Procurement Cost
Component
Lake Forest Pavement
Impact Cost Component
Laguna Hills Regulatory
Compliance Cost Component
Laguna Hills Procurement
Cost Component
Laguna Hills Pavement
Impact Cost Component
$ 22.13 $ 22.13
$ 23.71 $ 23.71
$ 24.77
Total Laguna Hills Residential 3-cart Rate
Total Lake Forest Rate # Sector/Stream Description Size Collection Component (85% Labor and 15% Fuel) Non-escalating Capital Component Total Base Rate Laguna Hills Regulatory
Compliance Cost Component Total Laguna Hills Rate Lake Forest Regulatory Disposal Component Compliance Cost Lake Forest
Procurement Cost
Lake Forest Pavement
Impact Cost Component
Laguna Hills Procurement
Cost Component
Laguna Hills Pavement
Impact Cost Component
$ 25.02
Total Lake Forest Rate # Sector/Stream Description Size Collection Component (85% Labor and 15% Fuel) Disposal Component Non-escalating Capital Component Total Base Rate Laguna Hills Regulatory
Compliance Cost Component Total Laguna Hills Rate Lake Forest Regulatory Compliance Cost Laguna Hills Procurement
Cost Component
Laguna Hills Pavement
Impact Cost Component
Lake Forest
Procurement Cost
Lake Forest Pavement
Impact Cost Component
Non-escalating Capital
# Sector/Stream Description Size Component
Collection Component (85% Labor and 15% Fuel) Disposal Component Total Lake Forest Rate
Fill in the rates proposed as the maximum rates to customers below for each level of service assuming cross-jurisdictional routing efficiencies between the two cities (Laguna Hills and Lake Forest). Rates must be broken down to show the collection cost, processing cost, disposal cost and capital costs (the capital component will not be escalated using the methodologies described in Attachment J). The procedure for adjusting costs throughout the term of the contract appears in Article 14 of the Agreement. A sample calculation is shown in Attachment J. The disposal portion will only be adjusted as that cost actually changes. Disposal costs are a pass through cost and cannot include any mark up, overhead or administrative costs.

Total Base Rate Laguna Hills Regulatory
Compliance Cost Component Total Laguna Hills Rate Lake Forest Regulatory Compliance Cost Total Lake Forest Rate Laguna Hills Procurement Cost Component Laguna Hills Pavement
Impact Cost Component
Lake Forest
Procurement Cost
Lake Forest Pavement
Impact Cost Component
Attachment D.1 - Maximum Rates to be Charged Assuming Cross-Jurisdictional Efficiencies between Lake Forest and Laguna Hills Sector/Stream
Collection Component (85% Labor and 15% Fuel)
# Description Size Disposal Component Total Base Rate Laguna Hills Regulatory Compliance Cost Component Total Laguna Hills Rate Non-escalating Capital Component
Laguna Hills Procurement
Cost Component
Laguna Hills Pavement
Impact Cost Component
Lake Forest
Procurement Cost
Lake Forest Pavement
Impact Cost Component
Lake Forest Regulatory
Compliance Cost

Attachment D-1 - Proposed Maximum Rates to be Charged - Cross City Efficiencies Rates must be submitted in 2025 dollars.

This form will become part of Attachment D.1 to the final Agreement.

2. Commercial and Multi-Family Single-Material and Single-Stream Recyclables Processing Component
Labor Fuel Collection Clean MRF
2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 1 pick-up per week $ 25.90 $ 4.57 $ 30.48 $ 1.96 $ 0.35 $ 3.64 $ 36.43 $ 3.14 $ 0.65 $ 2.74 $ 42.96 $ 2.14 $ 0.38 $ 1.24 $ 40.18 2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 2 pick-up per week $ 34.82 $ 6.14 $ 40.96 $ 3.92 $ 0.69 $ 5.06 $ 50.64 $ 4.36 $ 0.91 $ 3.81 $ 59.72 $ 2.97 $ 0.52 $ 1.72 $ 55.85 2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 3 pick-up per week $ 39.79 $ 7.02 $ 46.81 $ 5.89 $ 1.04 $ 5.97 $ 59.71 $ 5.14 $ 1.07 $ 4.50 $ 70.41 $ 3.50 $ 0.61 $ 2.03 $ 65.85 2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 4 pick-up per week $ 48.08 $ 8.48 $ 56.56 $ 7.85 $ 1.38 $ 7.31 $ 73.11 $ 6.29 $ 1.31 $ 5.51 $ 86.22 $ 4.29 $ 0.75 $ 2.48 $ 80.63 2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 5 pick-up per week $ 55.95 $ 9.87 $ 65.83 $ 9.81 $ 1.73 $ 8.60 $ 85.97 $ 7.40 $ 1.54 $ 6.47 $ 101.38 $ 5.05 $ 0.89 $ 2.92 $ 94.82 2a Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 35-gallon Cart 6 pick-up per week $ 63.41 $ 11.19 $ 74.60 $ 11.77 $ 2.08 $ 9.83 $ 98.28 $ 8.46 $ 1.76 $ 7.40 $ 115.91 $ 5.77 $ 1.01 $ 3.34 $ 108.40 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 1 pick-up per week $ 25.90 $ 4.57 $ 30.48 $ 3.64 $ 0.64 $ 3.86 $ 38.63 $ 3.32 $ 0.69 $ 2.91 $ 45.55 $ 2.27 $ 0.40 $ 1.31 $ 42.60 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 2 pick-up per week $ 34.82 $ 6.14 $ 40.96 $ 7.29 $ 1.29 $ 5.50 $ 55.04 $ 4.74 $ 0.99 $ 4.15 $ 64.91 $ 3.23 $ 0.57 $ 1.87 $ 60.70 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 3 pick-up per week $ 39.79 $ 7.02 $ 46.81 $ 10.93 $ 1.93 $ 6.63 $ 66.30 $ 5.71 $ 1.19 $ 4.99 $ 78.19 $ 3.89 $ 0.68 $ 2.25 $ 73.13 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 4 pick-up per week $ 48.08 $ 8.48 $ 56.56 $ 14.58 $ 2.57 $ 8.19 $ 81.90 $ 7.05 $ 1.47 $ 6.17 $ 96.59 $ 4.81 $ 0.84 $ 2.78 $ 90.33 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 5 pick-up per week $ 55.95 $ 9.87 $ 65.83 $ 18.22 $ 3.22 $ 9.70 $ 96.96 $ 8.35 $ 1.74 $ 7.30 $ 114.34 $ 5.69 $ 1.00 $ 3.29 $ 106.94 2b Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 65-gallon Cart 6 pick-up per week $ 63.41 $ 11.19 $ 74.60 $ 21.86 $ 3.86 $ 11.15 $ 111.47 $ 9.60 $ 2.00 $ 8.40 $ 131.46 $ 6.54 $ 1.15 $ 3.79 $ 122.95 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 1 pick-up per week $ 25.90 $ 4.57 $ 30.48 $ 5.33 $ 0.94 $ 4.08 $ 40.82 $ 3.51 $ 0.73 $ 3.07 $ 48.14 $ 2.40 $ 0.42 $ 1.39 $ 45.03 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 2 pick-up per week $ 34.82 $ 6.14 $ 40.96 $ 10.65 $ 1.88 $ 5.94 $ 59.43 $ 5.12 $ 1.07 $ 4.48 $ 70.09 $ 3.49 $ 0.61 $ 2.02 $ 65.55 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 3 pick-up per week $ 39.79 $ 7.02 $ 46.81 $ 15.98 $ 2.82 $ 7.29 $ 72.90 $ 6.27 $ 1.31 $ 5.49 $ 85.97 $ 4.28 $ 0.75 $ 2.48 $ 80.40 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 4 pick-up per week $ 48.08 $ 8.48 $ 56.56 $ 21.30 $ 3.76 $ 9.07 $ 90.69 $ 7.81 $ 1.63 $ 6.83 $ 106.96 $ 5.32 $ 0.93 $ 3.08 $ 100.03 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 5 pick-up per week $ 55.95 $ 9.87 $ 65.83 $ 26.63 $ 4.70 $ 10.79 $ 107.95 $ 9.29 $ 1.94 $ 8.13 $ 127.31 $ 6.34 $ 1.11 $ 3.67 $ 119.06 2c Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 95-gallon Cart 6 pick-up per week $ 63.41 $ 11.19 $ 74.60 $ 31.95 $ 5.64 $ 12.47 $ 124.66 $ 10.73 $ 2.24 $ 9.39 $ 147.02 $ 7.32 $ 1.28 $ 4.24 $ 137.50 2d Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
1 pick-up per week $ 20.72 $ 3.66 $ 24.38 $ 11.32 $ 2.00 $ 4.19 $ 41.89 $ 3.61 $ 0.75 $ 3.16 $ 49.40 $ 2.46 $ 0.43 $ 1.42 $ 46.21 2d Commercial and Multi-family
Recyclables Single-stream and Singlestream Recyclables Service 1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
2 pick-up per week
$ 27.85 $ 4.92
$ 32.77 $ 22.65 $ 4.00 $ 6.60 $ 66.01 $ 5.68 $ 1.18 $ 4.97 $ 77.85 $ 3.87 $ 0.68 $ 2.24 $ 72.81 2d Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
3 pick-up per week $ 31.83 $ 5.62 $ 37.45 $ 33.97 $ 5.99 $ 8.60 $ 86.02 $ 7.40 $ 1.54 $ 6.48 $ 101.44 $ 5.05 $ 0.89 $ 2.92 $ 94.87 2d Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
4 pick-up per week
$ 38.46 $ 6.79
$ 45.25 $ 45.29 $ 7.99 $ 10.95 $ 109.49 $ 9.42 $ 1.96 $ 8.25 $ 129.12 $ 6.43 $ 1.13 $ 3.72 $ 120.76 2d Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
5 pick-up per week $ 44.76 $ 7.90 $ 52.66 $ 56.62 $ 9.99 $ 13.25 $ 132.52 $ 11.41 $ 2.38 $ 9.98 $ 156.29 $ 7.78 $ 1.36 $ 4.50 $ 146.17 2d Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
1 Cubic Yard Bin
(standalone or half of 2-
yard split bin)
6 pick-up per week
$ 50.73 $ 8.95
$ 59.68 $ 67.94 $ 11.99 $ 15.51 $ 155.13 $ 13.35 $ 2.78 $ 11.68 $ 182.95 $ 9.11 $ 1.60 $ 5.27 $ 171.10 2e Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
1 pick-up per week $ 20.72 $ 3.66 $ 24.38 $ 16.99 $ 3.00 $ 4.93 $ 49.29 $ 4.24 $ 0.88 $ 3.71 $ 58.13 $ 2.89 $ 0.51 $ 1.68 $ 54.37 2e Commercial and Multi-family
Recyclables Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
2 pick-up per week
$ 27.85 $ 4.92
$ 32.77 $ 33.97 $ 5.99 $ 8.08 $ 80.81 $ 6.96 $ 1.45 $ 6.09 $ 95.31 $ 4.74 $ 0.83 $ 2.75 $ 89.14 2e Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
3 pick-up per week $ 31.83 $ 5.62 $ 37.45 $ 50.96 $ 8.99 $ 10.82 $ 108.22 $ 9.32 $ 1.94 $ 8.15 $ 127.63 $ 6.35 $ 1.11 $ 3.68 $ 119.36 2e Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
4 pick-up per week
$ 38.46 $ 6.79
$ 45.25 $ 67.94 $ 11.99 $ 13.91 $ 139.09 $ 11.97 $ 2.49 $ 10.48 $ 164.03 $ 8.16 $ 1.43 $ 4.73 $ 153.41 2e Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
5 pick-up per week $ 44.76 $ 7.90 $ 52.66 $ 84.93 $ 14.99 $ 16.95 $ 169.53 $ 14.59 $ 3.04 $ 12.77 $ 199.93 $ 9.95 $ 1.75 $ 5.76 $ 186.99 2e Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service

1.5 Cubic Yard Bin
(standalone or half of 3-
yard split bin)
6 pick-up per week
$ 50.73 $ 8.95
$ 59.68 $ 101.91 $ 17.98 $ 19.95 $ 199.53 $ 17.18 $ 3.58 $ 15.03 $ 235.32 $ 11.71 $ 2.05 $ 6.78 $ 220.08 2f Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
1 pick-up per week $ 20.72 $ 3.66 $ 24.38 $ 22.65 $ 4.00 $ 5.67 $ 56.69 $ 4.88 $ 1.02 $ 4.27 $ 66.86 $ 3.33 $ 0.58 $ 1.93 $ 62.53 2f Commercial and Multi-family
Recyclables Single-stream and Singlestream Recyclables Service 2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
2 pick-up per week
$ 27.85 $ 4.92
$ 32.77 $ 45.29 $ 7.99 $ 9.56 $ 95.62 $ 8.23 $ 1.71 $ 7.20 $ 112.76 $ 5.61 $ 0.98 $ 3.25 $ 105.46 2f Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
3 pick-up per week $ 31.83 $ 5.62 $ 37.45 $ 67.94 $ 11.99 $ 13.04 $ 130.42 $ 11.23 $ 2.34 $ 9.82 $ 153.81 $ 7.66 $ 1.34 $ 4.43 $ 143.85 2f Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
4 pick-up per week
$ 38.46 $ 6.79
$ 45.25 $ 90.59 $ 15.99 $ 16.87 $ 168.70 $ 14.52 $ 3.03 $ 12.71 $ 198.95 $ 9.90 $ 1.74 $ 5.73 $ 186.07 2f Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
5 pick-up per week $ 44.76 $ 7.90 $ 52.66 $ 113.24 $ 19.98 $ 20.65 $ 206.54 $ 17.78 $ 3.70 $ 15.56 $ 243.57 $ 12.12 $ 2.13 $ 7.02 $ 227.80 2f Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service
2 Cubic Yard Bin
(standalone or half of 4-
yard split bin)
6 pick-up per week
$ 50.73 $ 8.95
$ 59.68 $ 135.88 $ 23.98 $ 24.39 $ 243.94 $ 21.00 $ 4.37 $ 18.37 $ 287.69 $ 14.32 $ 2.51 $ 8.29 $ 269.06 2g Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 3 Cubic Yard Bin 1 pick-up per week $ 26.64 $ 4.70 $ 31.35 $ 33.97 $ 5.99 $ 7.92 $ 79.24 $ 6.82 $ 1.42 $ 5.97 $ 93.45 $ 4.65 $ 0.82 $ 2.69 $ 87.40 2g Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 3 Cubic Yard Bin 2 pick-up per week $ 35.81 $ 6.32 $ 42.13 $ 67.94 $ 11.99 $ 13.56 $ 135.62 $ 11.67 $ 2.43 $ 10.21 $ 159.95 $ 7.96 $ 1.40 $ 4.61 $ 149.59 2g Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 3 Cubic Yard Bin 3 pick-up per week $ 40.93 $ 7.22 $ 48.15 $ 101.91 $ 17.98 $ 18.67 $ 186.72 $ 16.07 $ 3.35 $ 14.06 $ 220.20 $ 10.96 $ 1.92 $ 6.34 $ 205.94 2g Commercial and Multi-family
Recyclables
Single-stream and Singlestream Recyclables Service 3 Cubic Yard Bin 4 pick-up per week $ 49.45 $ 8.73 $ 58.18 $ 135.88 $ 23.98 $ 24.23 $ 242.27 $ 20.85 $ 4.34 $ 18.25 $ 285.72 $ 14.22 $ 2.49 $ 8.23 $ 267.22 Laguna Hills Procurement
Cost Component
Laguna Hills Pavement
Impact Cost Component
Lake Forest Regulatory
Compliance Cost
Component
Lake Forest
Procurement Cost
Component
Indicate the selected commercial and multi-family source-separated yard trimmings processing technology using the drop down: Composting Indicate the selected commercial and multi-family co-collected food scraps and yard trimmings processing technology using the drop down:

Composting
Composting
Attachment D.1 - Maximum Rates to be Charged Assuming Cross-Jurisdictional Efficiencies between Lake Forest and Laguna Hills Fill in the rates proposed as the maximum rates to customers below for each level of service assuming cross-jurisdictional routing efficiencies between the two cities (Laguna Hills and Lake Forest). Rates must be broken down to show the collection cost, processing cost, disposal cost and capital costs (the capital component will not be escalated). The procedure for adjusting costs throughout the term of the contract appears in Article 14 of the Agreement. A sample calculation is shown in Attachment J. The disposal portion will only be adjusted as that cost actually changes. Disposal costs are a pass through cost and cannot include any mark up, overhead or administrative costs. As the amount of material being collected and handled is increasingly shifting into diversion, providing diversion services at no charge is no longer feasible and therefore is not permitted in this form. Best practices have identified that a Divertible materials collection rate that is 50% of the MSW rate obtains optimal generator participation. As noted in Section 6. MSW Rate Sheet commercial MSW rates may include any costs that are not recovered by offering Divertible Materials collection programs at 50% the rate for MSW. The rate proposed for collection of commercial, multi-family, temporary bin, temporary roll off, permanent roll off and compactor customers for divertible materials must be 50% lower than the rate proposed for collection of MSW materials. # Sector/Stream Description Size
Collection Component (85% Labor and 15% Fuel) Disposal Component Non-escalating Capital Component Frequency of Total Base Rate
Collection
Laguna Hills Regulatory
Compliance Cost Component
Total Laguna Hills Rate Lake Forest Pavement
Impact Cost Component
Total Lake Forest Rate
Indicate the selected commercial and multi-family source-separated food scrap processing technology using the drop down:
<-- the selected processing methodology will be shown in the Processing Component cell for the corresponding rate item in Section 3 below. Proposers shall provide further details re: their proposed processing facility for this service line in the corresponding proposal form.
<-- the selected processing methodology will be shown in the Processing Component cell for the corresponding rate item in Section 4 below. Proposers shall provide further details re: their proposed processing facility for this service line in the corresponding proposal form.
<-- the selected processing methodology will be shown in the Processing Component cell for the corresponding rate item in Section 5 below. Proposers shall provide further details re: their proposed processing facility for this service line in the corresponding proposal form.