Agenda packet

City Council and Authorities Concurrent
December 16, 2025

Document: Agenda packet
Meeting: December 16, 2025
Body: City Council and Authorities Concurrent
Pages: 133
Original file: 163.2 MB

Text extracted from the city's file for reading and search. Open the original on santaclara.legistar.com. That file is the official record.

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Sourcewell Contract # 121923-SHI | Amendment #1

Page 1 of 1 ends

AMENDMENT #1
TO
CONTRACT # 121923-SHI
THIS AMENDMENT, effective upon the date of the last signature below, is by and between Sourcewell and SHI International Corp., 290 Davidson Avenue, Somerset, NJ 08873 (Supplier).

Sourcewell awarded a contract to the Supplier to provide Technology Products and Services with Related Solutions, Category 1 to Sourcewell and its Participating Entities, effective March 20, 2024, through February 27, 2028 (Contract).

Supplier and Sourcewell wish to amend the Contract as follows:

Section 6. Participating Entity Use and Purchasing, B. Additional Terms and Conditions/Participating Addendum, is revised by adding the below:

Dell Apex Terms and Conditions: Dell Apex purchases made under this Contract are subject to additional terms and conditions that will be provided at the time of the transaction. In order to access this product, Participating Entities agree that these additional terms and conditions will take precedence over any conflicting terms in the Contract and any Participating Addendum.

Amazon Web Services (AWS) Terms and Conditions: AWS purchases made under this Contract are subject to the SHI AWS Terms for U.S. Public Sector Customers (the “AWS Terms”) contained at this link: https://www.publicsector.shidirect.com/terms/aws-customeragreement-public-sector. In order to access this product, Participating Entities agree that the AWS Terms will take precedence over any conflicting terms in the Contract and any Participating Addendum.

Except as amended, the Contract remains in full force and effect.

Sourcewell SHI International Corp.

By: By:

Jeremy Schwartz, Chief Procurement Officer Kristina Mann, Sr. Manager - Contracts Date: Date:
+5/87214Ā,4903560Ā.+(Ā--% -$#+Ȁ*&,-Ȁ#,%%Ȁ)--!Ȁ#,$%'&"!)%*'

R:::'~ _____ L EA4 18E789F09404 ...

City of Mesa
Contract # 2024056-01
for
Information Technology Solutions Products and Services
with
CDW Government LLC
Effective: July 2, 2024
The following documents comprise the executed contract between the City of Mesa, and CDW Government effective July 2, 2024:

I. City of Mesa/CDW-G Signed Contract
II. Supplier’s Response to the RFP, incorporated by reference a. OMNIA Partners
~
mesa-az

AGREEMENT PURSUANT TO SOLICITATION
CITY OF MESA AGREEMENT NUMBER 2024056

INFORMATION TECHNOLOGY SOLUTIONS PRODUCTS AND SERVICES
CITY OF MESA, Arizona ("City")
Department Name
Mailing Address
Delivery Address
Attention
E-Mail
Phone
With a copy to:

City of Mesa - Purchasing Division
P.O. Box 1466
Mesa, AZ 85211-1466
20 East Main St, Suite 450
Mesa, AZ 85201
Ted Stallings
Procurement Officer II
[email protected]
(480) 644-2815
City of Mesa - Department of lnovation and Technology
Attn: Suzanne Alberts
AND
CDW GOVERNMENT, LLC, ("Contractor")
Mailing Address 230 North Milwaukee Avenue
Vernon Hills, IL 60061
Remit to Address 75 Remittance Drive, Suite 1515
Chicago, IL 60675
Attention Emily Nye
E-Mail [email protected]
Phone 973-714-0711
Attention
E-Mail
Phone
Chris Andreson
[email protected]
847-371-7149

CITY OF MESA AGREEMENT PURSUANT TO SOLICITATION
This Agreement pursuant to Solicitation ("Agreement") is entered into this 5th day of July, 2024, by and between the City of Mesa, Arizona, an Arizona municipal corporation ("City"), and CompanyName, a(n) State corporation/company/natural person ("Contractor"). The City and Contractor are each a "Party" to the Agreement or together are "Parties" to the Agreement.

RECITALS
A. The City issued Solicitation number 2024056 ("Solicitation") for INFORMATION TECHNOLOGY SOLUTIONS PRODUCTS AND SERVICES, to which Contractor provided a response ("Response"); and
B. The City Selected Contractor's Response as being in the best interest of the City and wishes to engage Contractor in providing the services/materials described in the Solicitation and Response.

In consideration of the reciprocal promises contained in the Agreement, and for other valuable and good consideration, which the Parties acknowledge the receipt and sufficiency of, the Parties agree to the following Terms & Conditions.

TERMS & CONDITIONS

1. Term. This Agreement is for a term beginning on July 2, 2024 and ending on July 1, 2028. The use of the word "Term" in the Agreement includes the aforementioned period as well as any applicable extensions or renewals in accordance with this Section 1.

1.1 Renewals. On the mutual written agreement of the Parties, the Term may be renewed up to a maximum of six (6) years. Any renewal(s) will be a continuation of the same terms and conditions as in effect immediately before the expiration of the then-current term.

1.2 Extension for Procurement Processes. Upon the expiration of the Term of this Agreement, including any renewals permitted herein, at the City's sole discretion, this Agreement may be extended on a month-to-month basis for a maximum of six (6) months to allow for the City's procurement processes in the selection of a Contractor to provide the services/materials provided under this Agreement. The City will notify the Contractor in writing of its intent to extend the Agreement at least thirty (30) calendar days before the expiration of the Term. Any extension under this Subsection 1.2 will be a continuation of the same terms and conditions as in effect immediately prior to the expiration of the then-current term.

1.3 pe!jvery. Delivery shall be made to the location(s) contained in the Scope of Work within thirty (30) days after receipt of an order. Title to Products and risk of loss or damage during shipment pass from Contractor to City upon delivery to the destination specified on the applicable purchase order (F.O.B. Destination, freight prepaid and allowed). Contractor agrees to deliver all products to be delivered F.O.B. destination, freight pre-paid and allowed to various locations throughout the City. In many cases within the City, the Contractor may be asked to deliver all products to the front counter within a given department. For special orders, the Parties agree to negotiate in good faith an alternative delivery date when necessary. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s), and the City's rights therein are contained in the license agreement between such licensor(s) and the City.

2. Scope of Work. The Contractor will provide the necessary staff, services and associated resources to provide the City with the services, materials, and obligations attached to this Agreement as Exhibit A ("Scope of Work") Contractor will be responsible for all costs and expenses incurred by Contractor that are incident to the performance of the Scope of Work unless otherwise stated in Exhibit A. Contractor will supply all equipment and instrumentalities necessary to perform the Scope of Work. If set forth in Exhibit A, the City will provide Contractor's personnel with adequate workspace and such other related facilities as may be required by Contractor to carry out the Scope of Work.

The Agreement is based on the Solicitation and Response which are hereby incorporated by reference into the Agreement as if written out and included herein. In addition to the requirements specifically set forth in the Scope of Work, the Parties acknowledge and agree that the Parties shall perform in accordance with all terms, conditions, specifications and other requirements set forth within the Solicitation and Response unless modified herein.

3. Orders. Orders must be placed with the Contractor by either a: (i) Purchase Order when for a one- time purchase; (ii) procurement card; (iii) Delivery Order or Blanket Purchase Order for a requirements contract where multiple as-needed orders will be placed with the Contractor; (iv) Executed Statement of Work (SOW); or (v) Executed Cloud Service Order (CSO) Form. The City may use the Internet to communicate with Contractor and to place orders as permitted under this Agreement. Unless explicitly stated in a separate writing executed by the Parties, the terms and conditions on any order form, quote, or similar document provided by Contractor to the City will not take precedence over the language set forth in this Agreement or any of the documents outlined in Section 4 below.

4. Document Order of Precedence. In the event of any inconsistency between the terms of the body of the Agreement, Exhibits, Solicitation, and Response, the language of the documents will control in the following order.
a. Amendments to the Agreement
b. Agreement
C. Exhibits

1. Mesa Standard Terms & Conditions (Exhibit C)

2. Pricing (Exhibit B)

3. Scope of Work (Exhibit A)

4. Other Exhibits not listed above
d. Solicitation including any addenda
e. Contractor's Response

5. payment. Subject to the provisions of the Agreement, the City will pay Contractor the sum(s) described in Exhibit B ("Pricing"} in consideration of Contractor's performance of the Scope of Work during the Term.

6. prjcjng. Contractor's pricing shall be in the format of a minimum percentage discount off a verifiable price index. Contractor may submit discounts for various manufacturers. At the time of purchase, Contractor may offer deeper discounts beyond the discounted price list, based on volume or other factors, as applicable. Minimum discounts will remain firm during the entirety of the Term of the Agreement, unless the Contractor requests to increase its discount percentage, and Pricing will include all charges that may be incurred in fulfilling requirement(s). In addition to decreasing prices for the balance of the Term due to a change in market conditions, a Contractor may conduct sales promotions involving price reductions for a specified lesser period. In the event a product is discontinued, Contractor will provide a product of the same or greater functionality, utilizing the discount structure.

No price modifications will be accepted without proper request by the Contractor and response by the City's Purchasing Division.

6.1 price Adjustment. Any requests for reasonable price adjustments must be submitted in accordance with this Section. Requests for adjustment in cost of labor and/or materials must be supported by appropriate documentation. There is no guarantee the City will accept a price adjustment; therefore, Contractor should be prepared for the Pricing to be firm over the Term of the Agreement. The City is only willing to entertain price adjustments based on an increase to Contractor's actual expenses or other reasonable adjustment in providing the services/materials under the Agreement. If the City agrees to the adjusted price terms, the City shall issue written approval of the change.

During the sixty {60} day period prior to the expiration of the then-current term date of the Agreement, the Contractor may submit a written request to the City to allow an increase to the prices in an amount not to exceed the twelve {12) month change in the Consumer Price Index for All Urban Consumers {CPI-U}, US City Average, All Items, Not Seasonally Adjusted as published by the U.S. Department of Labor, Bureau of Labor Statistics (http://www.bls.gov/cpi/home.htm). The City shall review the request for adjustment and respond in writing; such response and approval shall not be unreasonably withheld.

6.2 Renewal and Extensjon prjcjng. Any extension of the Agreement will be at the same pricing as the initial term. If the Agreement is renewed in accordance with Section 1, pricing may be adjusted for amounts other than inflation that represent actual costs to the Contractor based on the mutual agreement of the Parties. Contractor may submit a request for a price adjustment along with appropriate supporting documentation demonstrating the cost to the Contractor.

Renewal prices shall be firm for the term of the renewal period and may be adjusted thereafter as outlined in the Subsection 6.2. There is no guarantee the City will accept a price adjustment.

6.3 loyojces. Payment will be made to Contractor following the City's receipt of a properly completed invoice. Any issues regarding billing or invoicing must be directed to the City Department/Division requesting the service or material from the Contractor. A properly completed invoice should contain, at a minimum, all of the following:
a. Contractor name, address, and contact information;
b. City billing information;
c. City contract number as listed on the first page of the Agreement; d. Invoice number and date;
e. Payment terms;
f. Date of service or delivery;
g. Description of materials or services provided;
h. If materials provided, the quantity delivered and pricing of each unit; i. Applicable taxes; and
j. Total amount due.

6.4 payment of funds. Contractor acknowledges the City may, at its option and where available use a Procurement Cardle-Payables to make payment for orders under the Agreement; otherwise, payment will be through a traditional method of a check or Electronic Funds Transfer (EFT} as available.

6.5 pjsaUowed Costs, overpayment. If at any time the City determines that a cost for which payment was made to Contractor is a disallowed cost, such as an overpayment or a charge for materials/service not in accordance with the Agreement, the City will notify Contractor in writing of the disallowance; such notice will state the means of correction which may be, but is not limited to, adjustment of any future claim/invoice submitted by Contractor in the amount of the disallowance or to require repayment of the disallowed amount by Contractor. Contractor will be provided with the opportunity to respond to the notice.

7. Insurance.
7 .1 Contractor must obtain and maintain at its expense throughout the Term of the Agreement, at a minimum, the types and amounts of insurance set forth in this Section 7 from insurance companies authorized to do business in the State of Arizona; the insurance must cover the materials/service to be provided by Contractor under the Agreement. For any insurance required under the Agreement, Contractor will name the City of Mesa, its agents, representatives, officials, volunteers, officers, elected officials, and employees as additional insured, as evidenced by providing either an additional insured endorsement or proper insurance policy excerpts.

7.2 Nothing in this Section 7 limits Contractor's responsibility to the City. The insurance requirements herein are minimum requirements for the Agreement and in no way limit any indemnity promise(s) contained in the Agreement.

7.3 The City does not warrant the minimum limits contained herein are sufficient to protect Contractor and subcontractor(s) from liabilities that might arise out of performance under the Agreement by Contractor, its agents, representatives, employees, or subcontractor(s).

Contractor is encouraged to purchase additional insurance as Contractor determines may be necessary.
7 .4 Each insurance policy required under the Agreement must be in effect at or prior to the execution of the Agreement and remain in effect for the Term of the Agreement.

7.5 Prior to the execution of the Agreement, Contractor will provide the City with a Certificate of Insurance (using an appropriate "ACORD" or equivalent certificate) signed by the issuer with applicable endorsements. The City reserves the right to request additional copies of any or all of the policies, endorsements, or notices relating thereto required under the Agreement.

7.6 When the City requires a Certificate of Insurance to be furnished, Contractor's insurance is primary of all other sources available. When the City is a certificate holder and/or an additional insured, Contractor agrees no policy will expire, be canceled, or be materially changed to affect the coverage available without advance written notice to the City.

7. 7 The policies required by the Agreement must contain a waiver of transfer rights of recovery (waiver of subrogation) against the City, its agents, representatives, officials, volunteers, officers, elected officials, and employees for any claims arising out of the work of Contractor.

7.8 All insurance certificates and applicable endorsements are subject to review and approval by the City's Risk Management Division.

7.9 Types and Amounts of Insurance. Contractor must obtain and retain throughout the term of the Agreement, at a minimum, the following:

7.9.1 Worker's compensation insurance in accordance with the provisions of Arizona law.

If Contractor operates with no employees, Contractor must provide the City with written proof Contractor has no employees. If employees are hired during the course of this Agreement, Contractor must procure worker's compensations in accordance with Arizona law.

7.9.2 The Contractor shall maintain at all times during the term of this contract, a minimum amount of $1 million per occurrence/$2 million aggregate Commercial General Liability insurance, including Contractual Liability. For Commercial General Liability insurance, the City of Mesa, their agents, officials, volunteers, officers, elected officials or employees shall be named as additional insured, as evidenced by providing an additional insured endorsement.

7.9.3 Automobile liability, bodily injury and property damage with a limit of $1 million per occurrence including owned, hired and non-owned autos.

8. Regujrements Contract. Contractor acknowledges and agrees the Agreement is a requirements contract; the Agreement does not guarantee any purchases will be made (minimum or maximum).

Orders will only be placed when the City identifies a need and issues a purchase order or a written notice to proceed. The City reserves the right to cancel purchase orders or a notice to proceed within three (3) business days of issuance; any such cancellation will be in writing. Should a purchase order or notice to proceed be canceled, the City agrees to reimburse Contractor for any actual and documented costs incurred by Contractor. The City will not reimburse Contractor for any avoidable costs incurred after receipt of cancellation including, but not limited to, lost profits, shipment of materials, or performance of services. The City reserves the right to purchase contracted items through other sources if determined in the best interests of the City to do so.

9. Notjces. All notices to be given pursuant to the Agreement will be delivered to the Contractor at the address listed on Page 1 of this Agreement. Notice will be delivered pursuant to the requirements set forth the Mesa Standard Terms and Conditions that are attached to the Agreement as Exhibit C.

10. Bepresentatjons of Contractor. To the best of Contractor's knowledge, Contractor agrees that:
a. Contractor has no obligations, legal or otherwise, inconsistent with the terms of the Agreement or with Contractor's undertaking of the relationship with the City; b. Performance of the services called for by the Agreement do not and will not violate any applicable law, rule, regulation, or any proprietary or other right of any third party; c. Contractor will not use in the performance of Contractor's responsibilities under the Agreement any proprietary information or trade secret of a former employer of its employees (other than City, if applicable); and
d. Contractor has not entered into and will not enter into any agreement, whether oral or written, in conflict with the Agreement.

11. Mesa Standard Terms and Condjtjons. Exhibit c to the Agreement is the Mesa Standard Terms and Conditions as modified by the Parties, which are incorporated by reference into the Agreement as though fully set forth herein. In the event of any inconsistency between the terms of the Agreement and the Mesa Standard Terms and Conditions, the language of the Agreement will control. The Parties or a Party are referred to as a "party" or "parties" in the Mesa Standard Terms and Conditions. The Term is referred to as the "term" in the Mesa Standard Terms and Conditions.

12. Counterparts and facsjmjfe or Efectronjc Sjgnatyres. This Agreement may be executed in two (2) or more counterparts, each of which will be deemed an original and all of which, taken together, will constitute one agreement. A facsimile or other electronically delivered signature to the Agreement will be deemed an original and binding upon the Party against whom enforcement is sought.

13. fncorporatjon of Becjtais and Exhjbjts. All Recitals and Exhibits to the Agreement are hereby incorporated by reference into the Agreement as if written out and included herein. In the event of any inconsistency between the terms of the body of the Agreement and the Exhibits, the language of the Agreement will control.

Exhibits to this Agreement are the following:
(A) Scope of Work/ Technical Specifications
(B) Pricing
(C) Mesa Standard Terms and Conditions

14. Attorneys' fees, The prevailing Party in any litigation arising out of the Agreement will be entitled to the recovery of its reasonable attorney's fees, court costs, and other litigation related costs and fees from the other Party.

15. Addjtjonaf Acts, The Parties agree to execute promptly such other documents and to perform such other acts as may be reasonably necessary to carry out the purpose and intent of the Agreement.

16. Headjngs The headings of the Agreement are for reference only and will not limit or define the meaning of any provision of the Agreement.

Edward Quedens
Business Services Director
7/8/24 09:01 MST
IBy executing below, each Party acknowledges that it understands!, approves, and accepts all of the· terms of the A1gre,ement and the attached exhibits.

IN WITNESS WHIERIEOF, the parties have execut,ed this Agreement as of the date ffiirst above written.

CITY OF MESA,, ARIZONA
&r/;,uard Quuluts IBy: _____________ _
Printed Name
Title
Date
IRIEVIEWIEID BY:

IBy: - ~-d_Sta/ _ l~_------- T,ed Stalling1s1 CIPPB,
Procurement Officer 11
Dano Bertocchi
Printed Name
Vice President, Contracting Operations
Title
July 5, 2024
Date

1. 2.

3. 4.

EXHIBIT A

SCOPE OF WORK
SCOPE OF WORK: For the purchase of Information Technology Solutions, Products, and Services.

ORDERING. Although the City is open to alternate ordering methods, the primary methods for customers placing orders with the Supplier are the following:
a. Online
b. Email
c. Telephone
d. Fax
DELIVERY REQUIREMENT. The contractor agrees to deliver all products to the desktop of the ordering customer and be delivered F.O.B. destination, freight pre-paid and allowed to various locations throughout the City. In many cases within the City, the Contractor may be asked to deliver all goods to the front counter within a given department. This is the City of Mesa requirement and other participating agencies may have other delivery requirements.

SCOPE OF PRODUCTS. The intent of this solicitation is to establish a contract with the ability to purchase a comprehensive, wide variety of Information Technology Solution Products and Services including but not limited to the following categories:
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security applications/solutions, etc. b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM/ Lenovo, Panasonic, and Toshiba. Product will include the operating system license, software media and documentation in the hardware shipment.
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing, spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office automation activities. Product will include the operating system license, software media and documentation in the hardware shipment. d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language development tools, Computer Aided Design and Drafting professional, Internet Application developers or other sophisticated application work.

Product will include the operating system license, software media and documentation in the hardware shipment.
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop. Product will include the operating system license, software media and documentation in the hardware shipment. f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces (i.e. serial, Tl, T3, OC3) and fiber channel. Class of equipment should include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade Communications Systems. g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL and OSHA requirements. h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance, and repair and replacement. j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing, trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory, managed and support services, staff augmentation, professional services, etc. In addition, services that are related to the design, use, or operation of the products being purchased such as system configurations, testing, hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies provided by the Reseller under an sow.

Note: All hardware should come assembled. For example, if extra memory, additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency requests, that they not be installed.
k. Comprehensive Product Offering: Offeror's complete catalog and services offered shall be available. Each offeror awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or reject any or all items offered.

I. Financing: Options available such as lease programs and conditional sales contracts.

5. LICENSES. Participating Agencies may be required to sign a separate agreement, rider, or End User Licensing Agreement ("EULA"), etc., as required by manufacturers.

6. DEFECTIVE PRODUCT. All defective products shall be replaced and exchanged by the Contractor. The cost of transportation, unpacking, inspection, re-packing, re-shipping, or other like expenses shall be paid by the Contractor. All replacement products must be received by the City within seven (7) business days of initial notification.

33. SUPPLEMENTAL PRODUCTS AND SERVICES: The scope described in this RFP and resulting contract(s) is preliminary in nature and intended to provide Contractors with a general overview of the major tasks envisioned as part of this solicitation. The City reserves the right to expand and/or reduce the Project Objectives as may be appropriate based on the technical content of the successful Contractor's proposal and/or during contract negotiations based on budget considerations.

Item # Product

1.00 Group 1 - Systems

2.00 Group 2 - Input Devices

EXHIBIT B

PRICING
Product / Grouo
1) Desktops
2) Notebooks
3) Tablets
4) Servers (Physical and Virtual)
(1 Processor, 2 Processor, 4+ Processor, Blade,
Tower, Unix, Handhelds, etc)
5) Keyboards
6) Mice
7) Imaging Scanners
8) POS Scanners
9) Pointing Devices
10) Bar Code Readers
11) Audio Input
12) Input Adapters
13) PC and Network Cameras
Prooosed Discount Manufacturer Name

3.25% All Manufacturers,
excluding Apple

4.00% All Manufacturers,
excluding Apple
All Manufacturers, 4.00% excluding Apple
All Manufacturers, 5.00% excluding Apple

7.50% All Manufacturers,
excluding Apple

7.50% All Manufacturers,
excluding Apple

3.00% All Manufacturers,
excluding Apple

4.25% All Manufacturers,
excluding Apple

5.00% All Manufacturers,
excluding Apple

4.25% All Manufacturers,
excluding Apple
All Manufacturers, 15.00% excluding Apple
All Manufacturers, 6.00% excluding Apple
All Manufacturers, 7.00% excluding Apple
r---------------------,
!
'
I
l
I
I
I
I
I
I
I
I
additional
manufacturers/discounts
Proposed Manufacturer
Discount Name

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple

0.50% Apple
!
'
'
!
14) Input Cab
les 15.00% All Manufact
urers, 0.50% App
le excluding Apple
15) Input Accessories 7.50% All Manufacturers, 0.50% Apple excluding Apple
All Manufacturers, ' ' 16) Displays 5.00% excluding Apple 0.50% Apple ' ' 17) Printers 3.00% All Manufacturers, 0.50% Apple excluding Apple 18) Inkjet Printres 3.00% All Manufacturers, 0.50% Apple excluding Apple 19) Inkjet Photo Printers 3.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ! !
20) Laser Printers 3.00% excluding Apple 0.50% Apple
21) Label Printers 4.25% All Manufacturers, 0.50% App
le excluding Apple
22) Dot Matrix Pr
inters 3.00% All Manufacturers, 0.50% Apple excluding Apple

3.00 Group 3 • Output Devices 23) Multi•Function Printers 3.00% All Manufacturers, 0.50% Apple excluding Apple 24) Wide Format Printers

3.00% All Manufacture
rs, 0.50% App
le excluding Apple
25) Multi-Function Inkjet Printers 3.00% All Manufact
urers,

0.50% App
le excluding Apple
All Manufacturers, !
26) Wide Format Printers 300% excluding Apple 0.50% Apple ' 27) Fax Machine Printers 3.00% All Manufacturers, 0.50% Apple excluding Apple 28) Printer
Accessories 3.00% All
Manufacturers, 0.50% App
le
excluding Apple
29) Projectors 5.00% All Manufacturers,

0.500/4 Apple excluding Apple i i
30) Projector Accessories 5.00% All Manufacturers,

0.50% App
le excluding Apple
31) Audio Input

15.00% All Manufacturers, 0.50% Apple excluding Apple
32) Video Cards 5.00% All Manufacturers, 0.50% App
le
excluding Apple
All Manufacturers, ' ' 33) Sound Cards 5.00% excluding Apple 0.50% Apple ' ' 34) Output Accessories 7.50% All Manufacturers, 0.50% Apple excluding Apple 35) Printer Consumab
les 3.00% All Manufacturers, 0.50% App
le excluding Apple
36) Desktop 3.25% All Manufacturers, 0.50% App
le excluding Apple
All Manufacturers, ! !
37) Flash 6.00% excluding Apple 0.50% Apple
38) Networking 7.00% All Manufacturers, 0.50% App
le excluding Apple

4.00 Group 4
- Memory
39) Notebook 4.00% All Manufacturers, 0.50% App
le excluding Apple
40) Printer/ Fax 3.00% All Manufacturers, 0.50% App
le excluding Apple
41) Server 5.00% All Manufacturers, 0.50% App
le excluding Apple
42) Adapters Fibre Channel 7.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, !
43) Adapters FireWire / USB 15.00% excluding Apple 0.50% Apple ' 44) Adapters IDE/ATA/SATA 6.00% All Manufacturers, 0.50% Apple excluding Apple

5.00 Group 5
- Storage Devices
45) Adapters RAID 6.00% All Manufacturers, 0.50% App
le excluding Apple
46) Adapters SCSI 6.00% All Manufacturers, 0.500/4 App
le excluding Apple i i
47) Bridges & Routers 7.00% All Manufacturers, 0.50% Apple excluding Apple 48) Disk Arrays 6.00% All Manufacturers, 0.50% App
le excluding Apple
49) Disk Arrays JBOD 6.00% All Manufacturers, 0.50% Apple excluding Apple
All Manufacturers, ' ' 50) Drives Magneto-Optical 6.00% excluding Apple 0.50% Apple ' ' 51) Drives Removable Disks 6.00% All Manufacturers, 0.50% Apple excluding Apple 52) Fiber Channel Switches 6.00% All Manufacturers, 0.50% Apple excluding Apple 53) Hard Disks - External 6.00% All Manufacturers, 0.50% Apple excluding Apple
All Manufacturers, ! !
54) Hard Disks
- Fibre Channel

6.00% excluding Apple 0.50% Apple
55) Hard Disks - IDE/ATA/S 6.00% All Manufacturers, 0.50% Apple excluding Apple 56) Hard Disks
- Notebook 6.00% All Manufacturers, 0.50% Apple excluding Apple 57) Hard Disks - SCSI 6.00% All Manufacturers, 0.50% Apple excluding Apple 58) Networking Accessories 6.00% All Manufacturers, 0.50% Apple excluding Apple
59) Optical Drives - CD-ROM 6.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, !
60) Optical Drives - CD-RW 600% excluding Apple 0.50% Apple ' 61) Optical Drives - DVD-CD 6.00% All Manufacturers, 0.50% Apple excluding Apple 62) Optical Drives - DVD-RW 6.00% All Manufacturers, 0.50% Apple excluding Apple 63) Storage Accessories 6.00% All Manufacturers, 0.500/4 Apple excluding Apple i i 64) Storage - NAS 6.00% All Manufacturers, 0.50% Apple excluding Apple 65) Storage
- SAN 6.00% All Manufacturers, 0.50% Apple excluding Apple 66) Tape Autoloaders -AIT 6.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ' ' 67) Tape Autoloaders - DAT 6.00% excluding Apple 0.50% Apple ' '
68) Tape Autoloaders
-DL T 6.00% All Manufacturers, 0.50% Apple excluding Apple 69) Tape Autoloaders
- LTO 6.00% All Manufacturers, 0.50% Apple excluding Apple 70) Tape Drives
- 4mm 6.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ! !
71) Tape Drives
- 8mmNXA

6.00% excluding Apple 0.50% Apple
72) Tape Drives• AIT 6.00% All Manufacturers, 0.50% App le excluding Apple
73) Tape Drives • DAT 6.00% All Manufacturers, 0.50% App le excluding Apple
74) Tape Drives • DL T 6.00% All Manufacturers, 0.50% App le excluding Apple
75) Tape Drives • L TO/Ultrium 6.00% All Manufacturers, 0.50% App le excluding Apple
76) Tape Drives SDLT 6.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, !
77) Tape Drives• Travan 600% excluding Apple 0.50% Apple ' 78) 10/100 Hubs & Switches 7.00% All Manufacturers, 0.50% Apple excluding Apple 79) Bridges & Routers 7.00% All Manufacturers, 0.50% App le excluding Apple

6.00 Group 6 • Network Equipment
80) Gigabit Hubs & Swtiches 7.00% All Manufacturers, 0.500/4 App le excluding Apple i i
81) Concentrators & Multiplexers 7.00% All Manufacturers, 0.50% Apple excluding Apple 82) Hardware Firewal
ls 7.00% All Manufacturers, 0.50% Apple excluding Apple 83) Intrusion Detection 7.00% All Manufacturers, 0.50% Apple excluding Apple
All Manufacturers, ' ' 84) KVM 5.00% excluding Apple 0.50% Apple ' '
85) Modems

7.00% All Manufacturers, 0.50% App
le excluding Apple
86) Network Test
Equipment 7.00% All Manufacturers, 0.50% App
le excluding Apple
87) Network Adapters 7.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ! !
88) Network Cables 15.00% excluding Apple 0.50% Apple
89) Network Accessories 7.00% All Manufacturers, 0.50% App le excluding Apple
90) Repeaters & Transcievers

7.00% All Manufacturers, 0.50% App
le excluding Apple
91) Wireless LAN Accessories 7.00% All Manufacturers, 0.50% Apple excluding Apple 92) Token Authentication 7.00% All Manufacturers, 0.50% App le excluding Apple
93) l0G
Fiber Optic Transceivers 7.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, !
94) lG Fiber Optic Transceivers 7.00% excluding Apple 0.50% Apple 95) Licensing Packages ' 4.00% All Manufacturers, 0.50% Apple (e.g. Microsoft) excluding Apple 96) Licensing Backup

4.00% All Manufacturers, 0.50% Apple excluding Apple

7.00 Group 7 - Software
97) Licensing Barcode/OC 4.00% All Manufacturers, 0.500/4 App le excluding Apple i i
98) Licensing Business Application 4.00% All Manufacturers, 0.50% Apple excluding Apple 99) Licens
ing CAD/CAM 4.00% All Manufacturers, 0.50% Apple excluding Apple 100) Licensing
- Cloning 4.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ' ' 101) Licensing - Computer Services 4.00% excluding Apple 0.50% Apple ' ' 102) Licensince - Database 4.00% All Manufacturers, 0.50% Apple excluding Apple 103) Licens
ing
- Development 4.00% All Manufacturers, 0.50% Apple excluding Apple 104) Licens
ing - Entertainment 4.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ! !
105) Licens
ing - Financial 4.00% excluding Apple 0.50% App
le
106) Licens
ing • Flow Chan

4.00% All Manufacturers, 0.50% App
le excluding Apple
107) Licensing
- Graphic Design 4.00% All Manufacturers, 0.50% Apple excluding Apple 108) Licensing
- Handheld 4.00% All Manufacturers, 0.50% Apple excluding Apple 109) Licensing
- Network OS 4.00% All Manufacturers, 0.50% Apple excluding Apple 110} Licensing
- OS 4.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, !
111} Licensing - Personal Organization 4.00% excluding Apple 0.50% Apple ' 112) Licensing - Presentation 4.00% All Manufacturers, 0.50% Apple excluding Apple 113) Licens
ing - Reference 4.00% All Manufacturers, 0.50% Apple excluding Apple 114) Licensing
- Repon Analysis 4.00% All Manufacturers, 0.500/4 Apple excluding Apple i i 115) Licensing - Spreadhseet 4.00% All Manufacturers, 0.50% Apple excluding Apple 116) Licens
ing - Utilities 4.00% All Manufacturers, 0.50% Apple excluding Apple 117) Licens
ing - Warranties 4.00% All Manufacturers, 0.50% Apple
excluding Apple
All Manufacturers, ' ' 118) Licensing - Web Development 4.00% excluding Apple 0.50% Apple ' ' 119) Licensing - Word Processing 4.00% All Manufacturers, 0.50% Apple excluding Apple 120) Software - Backup 4.00% All Manufacturers, 0.50% App le excluding Apple
121) Software - Barcode / OCR 4.00% All Manufacturers, 0.50% App le
excluding Apple
All Manufacturers, ! !
122) Software - Business Application 4.00% excluding Apple 0.50% Apple 123) Software • CAD/CAM 4.00% All Manufacturers, 0.50% App le excluding Apple
124) Software • Cloning 4.00% All Manufacturers, 0.50% App le excluding Apple
125) Software • Computer Services 4.00% All Manufacturers, 0.50% App le excluding Apple
126) Software • Database 4.00% All Manufacturers, 0.50% App le excluding Apple
127) Software • Development

4.00% All Manufacturers, 0.50% Apple excluding Apple
All Manufacturers, !
128) Software • Entertainment 4.00% excluding Apple 0.50% Apple ' 129) Software - Financial 4.00% All Manufacturers, 0.50% Apple excluding Apple 130) Software • Flow Chart 4.00% All Manufacturers, 0.50% App le excluding Apple
131) Software • Graphic Design

4.00% All Manufacturers, 0.500/4 Apple excluding Apple i i 132) Software • Handheld 4.00% All Manufacturers, 0.50% Apple excluding Apple 133) Software
- OS 4.00% All Manufacturers, 0.50% Apple excluding Apple 134) Software
- Personal Organization 4.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ' ' 135) Software - Presentation 4.00% excluding Apple 0.50% Apple ' ' 136) Software - Reference 4.00% All Manufacturers, 0.50% Apple excluding Apple 137) Software
- Report Analysis 4.00% All Manufacturers, 0.50% Apple excluding Apple 138) Software
- Spreadsheet 4.00% All Manufacturers, 0.50% Apple
excluding Apple
All Manufacturers, ! !
139) Software - Utilities 4.00% excluding Apple 0.50% Apple 140) Software • Warrant
ies 5.00% All Manufacturers, 0.50% App
le excluding Apple
141) Software • Web Development 4.00% All Manufacturers, 0.50% App le excluding Apple
142) Software • Word Processing 4.00% All Manufacturers, 0.50% App le excluding Apple
143) Media
- 4mm tape 6.00% All Manufacturers, 0.50% Apple excluding Apple 144} Media • AIT tape 6.00% All Manufact
urers,

0.50% App
le excluding Apple
All Manufacturers, !
145} Media • DAT tape 600% excluding Apple 0.50% Apple
' 8.00 Group 8 - Media Supplies 146) Media - DL T tape 6.00% All Manufacturers, 0.50% Apple excluding Apple 147) Media L TO / Ultrium tape drive 6.00% All
Manufacturers, 0.50% App
le excluding Apple
148} Media • Magneto • Optical 6.00% All Manufacturers, 0.500/4 App le excluding Apple i i
149) Media • Optical 6.00% All Manufacturers, 0.50% Apple excluding Apple 150) Media
- SLR tape 6.00% All Manufacturers, 0.50% Apple excluding Apple 151) Media - Travan tape 6.00% All Manufacturers, 0.50% App le
excluding Apple
All Manufacturers, ' ' 152) Media - VXA tape 6.00% excluding Apple 0.50% Apple ' ' 153) Media- zip 6.00% All Manufacturers, 0.50% Apple excluding Apple 154) IP phones 6.00% All Manufacturers, 0.50% App
le excluding Apple
155) Video conferencing products 6.00% All Manufacturers, 0.50% App le
excluding Apple
All Manufacturers, ! !
156) Monitors/TV's 5.00% excluding Apple 0.50% Apple
157) Mounts 5.00% All Manufacturers, 0.50% App
le excluding Apple

9.00 Group 9. Col
laboration & IP Telephony 158) Voice gateways/ servers 6.00% All Manufacturers, 0.50% Apple excluding Apple 159) Headsets 6.00% All Manufacturers, 0.50% App
le excluding Apple
160) Audo conferencing products 6.00% All Manufacturers, 0.50% App le excluding Apple
161} Analog phones 6.00% All Manufacturers, 0.50% App
le excluding Apple
All Manufacturers, !
162) Accessories 6.00% excluding Apple 0.50% Apple
' 163) Advanced Integration 5.00% All Manufacturers, 0.50% Apple excluding Apple 164) Asset Disposal 5.00% All Manufac
turers, 0.50% App
le excluding Apple

10.00 Group 10 • Other
165) Asset Management 5.00% All Manufacturers,

0.500/4 Apple excluding Apple i i
166) Cables 15.00% All Manufacturers, 0.50% Apple excluding Apple 167) Cables
- custom 15.00% All Manufacturers, 0.50% Apple excluding Apple 168) Cables - printer 15.00% All Manufacturers, 0.50% Apple excluding Apple 169) Cloud Sorage and Services (such as Azure, All applicable Cloud ' ' Amazon, Wasabi, etc.} 0.00% providers ' ' 170) Complex warranties 5.00% All Manufacturers, 0.50% Apple excluding Apple 171) Desktop Accessories 7.50% All Manufacturers, 0.50% Apple excluding Apple 172) Display Accessories 5.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ! !
173) Electronic Services 5.00% excluding Apple 0.50% Apple 174) Handheld Accessories 7.50% All Manufacturers, 0.50% App le excluding Apple
175) Imaging Accessories 5.00% All Manufacturers, 0.50% App le excluding Apple
176) Imaging - Camcorders 5.00% All Manufacturers, 0.50% Apple excluding Apple 177) Imaging - Digital Cameras 5.00% All Manufacturers, 0.50% App le excluding Apple
178) ln
trenal Lab Service 0.00%
179) Lab fees 0.00% ' '
180) Managed Services 0.00%
181) Miscellaneous so
lutions 0.00%
182) Mounting hardware for vehicles 7.50% All Manufacturers, 0.50% Apple excluding Apple 183) Networking Warranties 5.00% All Manufacturers, 0.50% Apple excluding Apple 184) Notebook Accessories 7.50% All Manufacturers, 0.50% App le excluding Apple
185) Notebook Batteries 5.00% All Man
ufacturers, 0.50% App
le excluding Apple
186) PC Lab order serv
ices 0.00%
187) POS Accessories 4.25% All Manufacturers, 0.50% Apple excluding Apple I I
All Manufacturers, 188) POS Displays 4.25% excluding Apple 0.50% App le
189) Power Accessories 5.00% All Manufacturers, 0.50% App le excluding Apple
190) Power Surge Protection 5.00% All Manufacturers, 0.50% Apple excluding Apple 191) Power UPS 5.00% All Manufacturers, 0.50% Apple excluding Apple 192) Server Accessories 5.00% All Manufacturers, 0.50% Apple excluding Apple 193) Service Charge 0.00% I I
194) System Components 0.00%
195) Training Courses 0.00%
196) Tra
ining Reference Manuals 0.00%
I
197) Warranties
- Electronic 5.00% All Manufacturers, 0.50% Apple excluding Apple 198) iPAD / Tablet Stylus 0.50% All Manufacturers, 0.50% App le excluding Apple
199) Mouse / Wrist Pads 7.50% All Manufacturers, 0.500/4 App le excluding Apple
200) Security Locks and Hardware 7.50% All Manufacturers, 0.50% App le excluding Apple
I I
All Manufacturers, 201) Tools 7.50% excluding Apple 0.50% App le
203) Document Scanner Accessories 3.00% All Manufacturers, 0.50% App le excluding Apple
204) Flatbed Scanners 3.00% All Manufacturers, 0.50% App le excluding Apple
205) Mobile Scanners 3.00% All Manufacturers, 0.50% Apple excluding Apple 206) Network Scanners 3.00% All Manufacturers, 0.50% App le excluding Apple
207) Sheetfed Scanners 3.00% All Manufacturers, 0.50% App le
excluding Apple
All Manufacturers, ' ' 208) Wide Format Scanners 3.00% excluding Apple 0.50% Apple ' ' 209) Workgroup / Department Scanner 3.00% All Manufacturers, 0.50% Apple excluding Apple 210) Build to Order Desktops 3.25% All Manufacturers, 0.50% App le excluding Apple
211) Nettop 3.25% All Manufacturers, 0.50% App
le excluding Apple
All Manufacturers, ! !
212) Point of Sale 4.25% excluding Apple 0.50% Apple
213) Ultra Small Form Factor 3.25% All Manufacturers, 0.50% App le excluding Apple
214) Apple / Mac Memory Upgrades 0.50% All Manufacturers, 0.50% App le excluding Apple
215) Chips/
SIMMs/SIPPs / ROMS 6.00% All Manufacturers, 0.50% Apple excluding Apple 216) Computer Cases 3.25% All Manufacturers, 0.50% App
le excluding Apple
217} CPUs/ Fans 5.00% All Manufacturers, 0.50% App
le excluding Apple
218) Membory Accessories 0.00% !
219} Motherboards / Chassis 5.00% All Manufacturers, 0.50% Apple excluding Apple 220) 1
- 2 port Serial Boards 7.00% All Manufacturers, 0.50% Apple excluding Apple 221) 3+ port Serial Boards 7.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ' ' 222) Console Server 7.00% excluding Apple 0.50% Apple 223) Device Server 7.00% All Manufacturers, 0.50% App
le excluding Apple
224) Terminal Server 7.00% All Manufacturers, 0.50% Apple excluding Apple
225) Content Management 0.00% ' '
226) Firewall / VPN Applicances 7.00% All Manufacturers, 0.50% Apple excluding Apple
227) Mu
ltifunction Security Appliances 7.00% All Manufacturers, 0.50% App le excluding Apple
228) Network Camera Accessories 7.00% All Manufacturers, 0.50% Apple excluding Apple 229) Network Cameras 7.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ' ' 230) Physical/Environmental Security 7.00% excluding Apple 0.50% Apple 231) Security Applicance Accessories 7.00% All Manufacturers, 0.50% Apple excluding Apple 232) Security Tokens 7.00% All Manufacturers, 0.50% App le excluding Apple
233) Unified
Threat Management 7.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ! !
234) 2-way Radios/ Walkie Talkies 7.50% excluding Apple 0.50% Apple All Manufacturers, ' 235) Apple Notebooks 0.50% excluding Apple 0.50% Apple 236) Convertible PCs/ Slate PCs/ iPAD 4.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, I 237) iPAD 0.50% I 0.50% App
le excluding Apple I
All Manufacturers, I 238) Slate Tablet Computers 4.00% I 0.50% App le excluding Apple I
All Manufacturers, l ' 239) GPS / PDA 7.50% I 0.50% Apple excluding Apple I 240) Wire
less Communication Devices 4.25% All Manufacturers, 0.50% Apple excluding Apple 241) Batteries 5.00% All Manufacturers, 0.50% Apple
excluding Apple
All Manufacturers, ' ' 242) Power Supplies/ Adapters 7.50% excluding Apple 0.50% Apple ' ' 243) Rackmountain Equipment 6.00% All Manufacturers, 0.50% Apple excluding Apple 244) Remote Power Management 5.00% All Manufacturers, 0.50% Apple excluding Apple 245) Surge Suppressors 5.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, ! !
246) UPS I Battery Backup 5.00% excluding Apple 0.50% Apple 247) 14" & smaller LCD Display 5.00% All Manufacturers, 0.50% App le excluding Apple
248) 15•19" LCD Display 5.00% All Manufacturers, 0.50% App le excluding Apple
249) 15· 19" Wide LCD Display 5.00% All Manufacturers, 0.50% Apple excluding Apple 250) 15
·19" Wide LED Display 5.00% All Manufacturers, 0.50% Apple excluding Apple 251} 20·30" LCD Display 5.00% All Manufacturers, 0.50% App le excluding Apple
All Manufacturers, !
252) 20·30" Wide LCD Display 5.00% excluding Apple 0.50% Apple ' 253) 20·30" Wide LED Display 5.00% All Manufacturers, 0.50% Apple excluding Apple 254) PColP and Zero Client Displays 5.00% All Manufacturers, 0.50% App le excluding Apple
255) Arm Mounts 5.00% All Manufacturers, 0.500/4 App
le excluding Apple i i
256) Ceiling Mounts 5.00% All Manufacturers, 0.50% Apple excluding Apple 257) Combo Mounts 5.00% All Manufacturers, 0.50% Apple excluding Apple 258) Desktop Stands / Risers 5.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ' ' 259) Flat Wlal Mounts 5.00% excluding Apple 0.50% Apple ' ' 260) Mount Accessories 5.00% All Manufacturers, 0.50% Apple excluding Apple 261) Pole Display 5.00% All Manufacturers, 0.50% Apple excluding Apple 262) Stands/ Carts / Feet 5.00% All Manufacturers, 0.50% Apple excluding Apple All Manufacturers, ! !
263) Tilt Wall Mounts 5.00% excluding Apple 0.50% Apple 264) C-Cure Products 0.00%
265) lstar Products 0.00%
266) Information Technology/Educational 6.00% All Manufacturers, 0.50% Apple Furniture excluding Apple ------- _ ___________ J

SERVICE STANDARD DISCOUNT FROM

HOURLY RATE STANDARD RATE
267) Data/ Mobility Architect Consultant See Table 3 below 268) Design and Analysis See Table 3 below
269) Cable Technician See Table 3 below
270) Configuration See Table 3 below

11.00 Group 11 - Services 271) Engineer See Table 3 below 272) Implementation See Table 3 below
273) Installation See Table 3 below
274) Project Coordinator See Table 3 below
275) Project Manager See Table 3 below
276) Technician See Table 3 below
277) Training See Table 3 below
278) Maintenance & Support See Table 3 below
279) Solution Architect/ Consultant
280) Staff Augmentation Services and Support
281) Additional Services Offered (please list any
additional services offered and applicable
discount / fees on a separate page and attach}

12.00 Group 12 • Additional Products/Services Not See Table 2 below Identified CDW•G· City of MESA· Contract Pricing Structure & Management CDW•G has conformed to the National Pricing Discount structure aligning to the table above- However, CDW•G will manage the resultant contract in accordance with CDW•G's taxonomy in tables below, which shall govern all purchases under the resultant contract • This provides complete representation of CDW•G's offerings aligned with the scope of the RFP, while maintaining continuity for the City and OMNIA PPA's under the incumbent contract.

Pricing will be applied to the resultant contract, as listed in the tables below- Table 1 is based on Discount% off CDW•G's Nationally Advertised Pricing (NAP), publicly verifiable at www.cdwg.com. Additionally, certain Groups and Products such as Cloud offerings under Group 10, Services pricing under Group 11 and Group 12 are highlighted under Table 2 and 3.

Table 1· CDWG Pricing
c 1 M1mmum Discount off
a egory CDW•G Advertised
Accessories (A} 7.50%
Power, Cooling & Racks (B) 5.00%
Desktop Computers (C} 3.25%
Data Storage/Drives (D} 6.00%
Enterprise Storage (E} 6.00%
Point of Sale/Data Capture (F} 4.25%
Servers & Server Management (H} 5.00%
Services (CDW Delivered) (J}* 0.00%
Notebook/Mobile Devices (L) 4.00%
Chromebooks (CBK} 0.00%
NetComm Products (N} 7.00%
See Table 3 below
See Table 3 below
See Table 3 below
Carts and Furniture (O) 6.00%
Printing & Document Scanning (P) 3.00%
Services (Partner Delivered) (Q)* 5.00%
Client Configure-to-Order (R) 3.25%
Software (S) 4.00%
Collaboration Hardware (T) 6.00%
Video & Audio (V) 5.00%
Cables (W) 15.00%
Apple (All Categories) 0.50%
CDW•G is pleased to offer the City of Mesa and OMNIA Partners Participating Public Agencies ("PPA") a discount off CDW•G Nationally Advertised Pricing (NAP) structure.

Cloud offerings are constantly evolving and increasingly complex, with a range of subscription and consumption-based offerings, Saas, laaS, PaaS, among others. CDW•G's pricing is based on Discount 0% off MSRP where available to CDW•G. In cases where MSRP pricing is not available and/or the offering is unique, pricing will be based on CDW•G invoiced price. This structure provides the necessary flexibility, to enable the City of Mesa and OMNIA Partners Participating Public Agencies to make purchases offerings, as cloud offerings evolve, through life of our contract.

The City of Mesa and OMNIA Partners Participating Public Agencies acknowledge that CDW•G is not the provider of the Cloud Services and in purchasing the Cloud Services, City of Mesa, OMNIA Partners, and Participating Public Agencies rely only on the Cloud Service.

Provider's service descriptions and the terms and conditions set forth in the Cloud Provider's Services Terms and Conditions. Accordingly, City of Mesa and OMNIA Partners shall consider the Cloud Service Provider to be the party responsible for providing the Cloud Services and City of Mesa, OMNIA Partners, and its members/participating entities, may be required to execute additional agreements, prior to provisioning/purchase of certain cloud offering.

CDW•G will provide Customer with a discount as a percentage off of CDW•G's Nationally Advertised Price (NAP) for the CDW•G defined Product Categories listed above, provided that Customer references this Agreement when placing an order with CDW•G.

Prices include lowest ground freight within the 48 contiguous United States when referencing this Agreement. All orders are subject to CDW•G's standard shipping policies in effect at the time of order placement. In those instances that call for express or overnight delivery, shipping costs will be pre-paid by CDW•G and added to the customer invoice.

Clarifications
'These are services tied to CDW•G internal taxonomy J and Q, which includes subset of offerings such as configurations, warranty, and specific installation services, and are not subject to a Statement of Work. These do not include the services broken out in the individual tabs, including other professional services, which require a mutually executed Statement of Work between CDW•G and Customer.

Table 2
For group 12, specialized offerings not specifically contemplated under this RFP but existing under the scope of Technology offerings, CDW•G and OMNIA PPA will mutually agree upon/execute document, such as a Statement of Work (SOW), and pricing will be based on CDW•G invoice.

Table 3
For Services under Group 11, we have included rate cards Wlth hourly rates/services pricing for the following categories:

Digital Velocity Services
ServiceNow Services
Amglified IT Services
Staff Augmentation Services
Managed Services
Other Professional Services
For all hourly rates proposed by CDW•G in this pricing file and contained within our proposal, our offer is contingent on a 5% year over year escalation, on the contract's annual anniversary date, which will act as a not to exceed rate. Given the timespan between submission and official award and contract start dates, CDW•G reserves the right to impose up to an additional, one-time 5% increase in the first year of this agreement on or after May 1, 2024 to ensure alignment with standard rate adjustments.

CDW•G has been very successful in managing labor rates during unstable market conditions including taking advantage of our vast in-house, in-market resources and certified, approved subcontract pool while also leveraging remote services, where practical and applicable. During the contract term, CDW•G reserves the right to propose changes to labor rate categories to reflect extraordinary market conditions which might impact labor rates and present to City of Mesa and OMNIA Partners for review and approval. City of Mesa and OMNIA Partners will review and approve such rates through a mutually agreed upon amendment no later than 30 calendar days upon presentation.

Services requiring a specific Statement of Work (SoW) must be mutually executed between the customer and CDW•G before work begins. We have provided a sample SoW at the end of Tab E in our response,
For any service engagement, if there are applicable Travel and Expenses (T &E) charges, they will be agreed and mutually executed upon in a comprehensive Statement of Work. However, CDW•G will utilize its national footprint of service providers and in•market engineers. We also utilize remote technologies and services where applicable to mitigate such expenses.

D191tal Velocity Services
Role Hourly Rate
DVS F-CTO $350.00
DVS Digital Strategy Consultant $305.00
DVS Digital Product Strategist $270.00
DVS Principal Engineer/Tech Lead $350.00
DVS Architect $300.00
DVS Senior Engineer $250.00
DVS Engineer $225.00
DVS Associate Engineer $200.00
DVS Program Manager $245.00
DVS Sr. Technical Project Manager $230.00
DVS Technical Project Manager $205.00
DVS Project Coordinator $165.00
Serv1ceNow Solutions Services
Role Hourly Rate
ServiceNow Associate Project Manager
$165.00
ServiceNow Associate Consulting Engineer
$170.00
ServiceNow Engagement Manager $235.00
ServiceNow Business Process Consultant
$255.00
ServiceNow Principal Consultant $275.00
ServiceNow Organizational Change
Management Consultant $275.00
ServiceNow Integration Expert $250.00
ServiceNow Quality Assurance Expert
$200.00
ServiceNow Solution Architect $255.00
ServiceNow Technical ConsultanVDeveloper
$220.00
ServiceNow Trainer $235.00
Managed Services
Managed Service Monthly Price• Bas1c/Essent1al/Prem1um Support for AWS, Fees are based on a percentage of the GCP, and AZURE customer's actual consumption of AWS GCP, Azure services
Basic Service - $0 to l0K As Invoiced
Basic Service - $!OK to $250K As Invoiced
Basic Service - $250K + As Invoiced
Essential Service - $0 to $35K As Invoiced
Essential Service - $35 to $75K As Invoiced
Essential Service - $75K + As Invoiced
Premium Service - $0 to $100K As Invoiced
Premium Service - $100K to $250K As Invoiced
Premium Service - $250K + As Invoiced
•If CDW•G is billing the customer for Basic consumption, no pricing uplift is applied.

Basic Included with COW billing for
cloud consumption
stand-alone pricing (consumption direct with vendor):
$49/month If under $ 1,000
5% = Sl, 001 to $10,000
3% = $10,001 to $250,000

2.5% = $250,001 +
Essential
$400/month if under $2,250
18 % = $2,251 to S35,000
15% = $35,001 to $75,000 12% = $75,001+
Premium Pid<Two
$2,500/month if under $10,000
25 % = $10,001 to $100,000
20% = $100,001 to $250,000
t 5% = $250,001 +
OS a. DB Bundle
$3,000/month if under 10,000
33 % = s10,001 to $ 100.000
28% = $100,001 to $250,000
23% = $250,001 +

PERCENTAGE BASED ON MONTHLY CLOUD CONSUMPTION
Th ff d . . d bl .. db di . . . f G h.. Amplified IT Saas Offerings• Option Discount off MSRP
Little SIS 2%
Saas items are priced at a 2% Discount off MSRP. Amplified IT MSRP can be found at the following link: https://www.amplifiedit.com/msrp/
Amplified Services
Google for Educations (GFE)
Option Discount off MSRP
GFE Audit - K-12 2%
GFE Audit - Higher Ed 2%
GFE KickStart Package 2%
GFE Support - Support Hours 2%
GFE Support - 20 Support Hours 2%
GFE Support - 40 Support Hours 2%
GFE Support - Adhoc Support Hours 2%
North American GFE Technical Collaborative 2%
GFE Training/Consultancy - Full Day Onsite 2%
GFE Chrome Checkup 2%
Ampllf1ed IT Trammg
Option Discount off MSRP
Amplified IT Admin Level 1 Certification
Training - Self-Paced
Amplified IT Admin Level 2 Certification
Training - Self-Paced
Amplified IT Admin Security Specialist
Certification Training - Self-Paced
Amplified IT Admin Security Bundle
2%
2%
2%
2%
*These services are available to education entities only.

Staff Augmentation Services
Role Standard
Infrastructure Architects $170.00
Solutions Architects $175.00
Site Reliability Engineers $185.00
Network Administrators $100.00
Mod-Level Senior
$180.00 $195.00
$195.00 $215.00
$195.00 $205.00
$115.00 $125.00
Network Engineers $135.00 $150.00 $165.00
Network BAs/BSAs $130.00 $135.00 $140.00
Systems Administrators $115.00 $130.00 $145.00
Systems Engineers $140.00 $155.00 $170.00
Systems BAs/BSAs $135.00 $145.00 $155.00
Storage Engineers $165.00 $160.00
$195.00
Virtualization Engineers $135.00 $155.00 $180.00
Salesforce Administrators $125.00 $155.00 $185
.00
Salesforce Engineers $175.00 $195.00 $215.00
Salesforce Developers $165.00 $175.00 $185.00
ServiceNow Administrators $155.00 $165.00 $175.00
ServiceNow Engineers $165.00 $180.00 $195.00
ServiceNow Developers $150.00 $165.00 $180.00
SolarWinds Engineers $165.00 $180.00 $205.00
AWS Engineers $185.00 $205.00 $225.00
AWS Developers $170.00 $175.00 $180.00
Azure Engineers $180.00 $195.00 $215.00
Azure Developers $135.00 $145.00 $160
.00
GCP Engineers $200.00 $235.00 $265.00
GCP Developers $200.00 $235.00 $265.00
Front-end Developers $165.00 $170.00 $175.00
Back-end Developers $170.00 $180.00 $185.00
Scala Developers $200.00 $215.00 $225.00
Project Managers $135.00 $150.00 $165.00
Scrum Masters $165.00 $180.00
$195.00
Devops Engineers $165.00 $175.00 $190.00
Software Development Engineer in Test $170.00 $180.00 $195.00 lnfoSec Analysts $145.00 $160.00 $175.00
Quality Assurance Analysts $140.00 $150.00 $160
.00
Quality Assurance Engineers $140.00 $150.00 $160.00
Managed Services Application
Item Rate
Microsoft System Center Configuration $517.50 Manager (SCCM) - Gold Microsoft Active Directory - Small $545.10 Environment 2-10 DCs - Gold DHCP Support add to MS AD above $155.94
Microsoft Active Directory • Medium $828.00 Environment 11-20 DCs - Gold Microsoft Active Directory - Large $1,587.00 Environment 21+ DCs - Gold Microsoft Active Directory Federation $745.20 Services (ADFS) - Gold Mimix/iTERA for iSeries - Gold (Priced PER
"a" and "b" side) $207.00
Managed Services Backup
Item Rate
IBM Tivoli Storage Manager Gold $2,070.00
Commvault RMS Backup Environment SM: 1-
250 VMS - Gold $1,138.50
Cohesity RMS SM: 1-250 VMS· Gold $1,138.50
Commvault RMS Backup Environment Med: $1,656.00 251-600 VMs • Gold Commvault RMS Backup Environment Large: $2,070.00 601-1000 VMS· Gold Commvault RMS Backup Environment XL: $2,622.00 1000+ VMS • Gold Veeam RMS SM: 1-250 VMS· Gold $1,138.50
Veeam RMS Med: 251-600 VMS· Gold $1,656.00
Veeam RMS Lrg: 601-1000 VMS· Gold $2,070.00
Veeam RMS XL: 1000+ VMS • Gold $2,622.00
EMC Avamar RMS SM: 1-250 VMs • Gold $1,138.50
EMC Avamar RMS Med: 251-600 VMs • Gold $1,656.00
EMC Avamar RMS Lrg: 601-1000 VMs • Gold $2,070.00
EMC Avamar RMS XL: 1000 VMs • Gold $2,622.00
EMC Data Domain - Gold $2,070.00
Microsoft System Center DPM - SM <100 - $1,656.00 Gold
Microsoft System Center DPM - Med 100 - $2,070.00 500-Gold Microsoft System Center DPM - Lrg >500 $2,622.00 Gold
Microsoft System Center DPM - XL - Gold
$3,312.00
Managed Services OS
Item Rate
Windows - Gold 77.63 O/S
Linux O/S (Red Hat/SUSE) - Gold $155.94
AIX O/S - Gold $295.32
IBM System I - Gold $1,242.00
Managed Services Security
Item Rate
Cisco ASA - Gold $560.28
Cisco Firepower Services (Per Sensor) - Gold $313.26
Cisco Firepower Threat Defense - Gold $614.10
Palo Alto Firewall wo Panorama - Gold $523.02
Palo Alto Firewall w Panorama - Gold $523.02
Palo Alto Panorama - Gold $253.92
Cisco Identity Services Engine (ISE) - Gold $513.87
Foninet Firewall wo FoniManager - Gold $523.02
Foninet Firewall w FoniManager - Gold $523.02
Foninet FoniManager - Gold $253.92
Foninet FoniAnalyzer - Gold $77.28
Cisco Umbrella - Gold (Per User) $0.84
Managed Services V1rtual1zat1on
Item Rate
VMware ESXi - Gold $200.10
Nutanix AHV • Gold $200.10
Microsoft Hyper-V - Gold $200.10
Managed Services Storage
Item Rate
Controller: IBM Storage Virtualization (priced
per controller} $1,035.00 - Gold
Storage: Disk per 1 TB Raw [For first 100 TB] $16.56 - Gold Storage: Disk per 1 TB Raw [For TBs over $2.21 100 TB] - Gold SAN Switch - Gold $227.70
Controller: NetApp (Priced per controller) -
Gold $1,035.00
Controller: EMC (Priced per controller) - Gold $1,035.00 Controller: IBM (Priced per controller) - Gold $1,035.00 Managed Services UC
Item Rate
Call Control: Cisco Analog Voice Gateway- $18.63 Gold
Call Control: Cisco CUCM/IM&P Server -
Gold $517.50
Call Control: Cisco Unity Connection
(UCONN} - Gold $379.50
Call Control: Cisco Voice Gateway - Gold $69.00
Call Control: Cisco Business Edition 6000 $772.39 Lifeline - Gold Call Control: Cisco Attendant Console $517.50 (CUxAC) - Gold Call Control: VistaPoint Attendant Console - $517.50 Gold Call Control: Cisco Call Manager Express - $172.50 Gold Call Control: Cisco Unified Border Element $172.50 (CUBE) - Gold Call Control: Cisco Prime License Manager $138.00 (ELM/PLM) - Gold Call Control: Cisco Prime Collaboration $138.00 Deployment - Gold 911: Cisco Emergency Responder (CER) - $379.50 Gold
Voice Mail: Cisco Unity Express - Gold $172.50
Notification: lnformacast from Singlewire - $379.50 Gold Call Experience Testing - 2CPH - Gold $472.10
Managed Services Contact Center
Item Rate
Contact Center: Exony Virtual Integration
Manager (VIM) - Gold $450.00
Contact Center: Unified Contact Center
Enterprise SeNer (UCCE) - Gold
(Includes: CVP Call SeNer, CVP Reporting
SeNer, CVP VXML SeNer, Call SeNer, Data
SeNer. Administration SeNer (AW-HOS- $434.70
DDS), Historical Data SeNer (HDS), Client
Administrative WorkStation (Client AW),
Central Controller, Dialer, Logger, CUIC,
Rogger, and Peripheral Gateway (PG). )
Contact Center: Cisco/ Calabrio Quality
Management (QM) - Gold $434.70
Contact Center: Cisco/ Calabrio Workforce
Management (WFM) - Gold $386.40
Contact Center: Virtualized Voice Browser $103.50 (VVB) - Gold Contact Center: UCC Express (UCCX) /
Finesse - Gold
(Contact Center Express, Cisco Finesse, or $434.70

IPIVRNRU)
Contact Center: Cisco Unified Intelligence $432.54 Center - Gold Contact Center: SocialMiner - Gold $434.70
Contact Center: 2Ring Dashboards and $434.70 Wallboards - Gold Contact Center: Email Interaction Manager $434.70 (EIM/WIM/CIM} - Gold Contact Center: Enterprise Chat and Email $434.70 (ECE)-Gold Contact Center: eGain Analytics - Gold $386.40
Contact Center: ESNA Cloudlink - Gold $138.00
CVP: CVP Operations console - Gold $386.40
CVP: SIP Proxv (CUSP) - Gold $193.10
CVP: Ingress Gateway - Gold $103.50
CVP: VXML Gateway - Gold $103.50
Bucher and Suter (Connector for $138.00 Salesforce.coml - Gold Managed Services UC Video
Item Rate
Cisco WebEx Meetings Server (CWMS) - $379.50 Gold
Cisco WebEx Cloud Connected Audio - Gold $424.81
Cisco Meeting Place Express - Gold $379.50
UC Video: Cisco Meeting Server (CMS) - $207.00 Gold
UC Video: Cisco Meeting Manager (CMM) - $207.00 Gold
UC Video: Cisco Telepresence Content $379.50 Server - Gold UC Video: Expressway-C / Expressway-E - $207.00 Gold
UC Video: Telepresense Management Suite $517.50 (TMS) - Gold Cisco Webex Hybrid Directory Connector - $207.00 Gold
UC Video: PEXIP Infinity/ Infinity Connect
Management Node $207.00 - Gold
UC Video: PEXIP Infinity/ Infinity Connect $207.00 Conferencing Node - Gold UC Video: MSE Chassis - Gold $138.00
UC Video: MCU MSE Blade - Gold $103.50
UC Video: Gateway (GW) MSE Blade - Gold $103.50
UC Video: Endpoint Management - Gold
UC Video: Telepresense Server Blade - Gold
UC Video: Telepresense MCU - Gold
Bucher and Suter (Connector for
Salesforce.com) - Gold
$69.00
$103.50
$103.50
$138.00
These rates are subject to re-evaluation after the initial contract base term.

Time and materials support• out of scope services
Hourly price is $240
Recurring services are subject to monthly minimum fees and time and materials support is subject to additional terms
Unscheduled after hours support is 2x hourly rate with a 2 hour minimum requirement Managed Services Application requires a specific Statement of Work executed between the customer and CDW•G.

Other Professional Services
Role Hourly Rate
Associate Consulting Engineer $175.00
Consulting Engineer $215.00
Senior Consulting Engineer $225.00
Technical Lead/ Principal Consulting
Engineer $255.00
Enterprise Consulting Architect $255.00
Business Consulting Analyst $245.00
Project Administrator $165.00
Project Manager $210.00
Senior Project Manager $215.00
Enterprise Project Manager, PMO Lead $230.00
Program Manager $230.00
Technical Architect $350.00
Incident Responder/Forensic Analyst $350.00

EXHIBITC

MESA ST AND ARD TERMS AND CONDITIONS

1. INDEPENDENT CONTRACTOR. It is expressly understood that the relationship of Contractor to the City will be that of an independent contractor. Contractor and all persons employed by Contractor, either directly or indirectly, are Contractor's employees, not City employees. Accordingly, Contractor and Contractor's employees are not entitled to any benefits provided to City employees including, but not limited to, health benefits, enrollment in a retirement system, paid time off or other rights afforded City employees. Contractor employees will not be regarded as City employees or agents for any purpose, including the payment of unemployment or workers' compensation. If any Contractor employees or subcontractors assert a claim for wages or other employment benefits against the City, Contractor will defend, indemnify and hold harmless the City from all such claims.

2. SUBCONTRACTING. Contractor may not subcontract work under this Agreement without the express written permission of the City. If Contractor has received authorization to subcontract work, it is agreed that all subcontractors performing work under the Agreement must comply with its provisions. Further, all agreements between Contractor and its subcontractors must provide that the terms and conditions of this Agreement be incorporated therein.

3. ASSIGNMENT. This Agreement may not be assigned either in whole or in part without first receiving the City's written consent. Any attempted assignment, either in whole or in part, without such consent will be null and void and in such event the City will have the right at its option to terminate the Agreement. No granting of consent to any assignment will relieve Contractor from any of its obligations and liabilities under the Agreement.

4. SUCCESSORS AND ASSIGNS, BINDING EFFECT. This Agreement will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

5. NO THIRD-PARTY BENEFICIARIES. This Agreement is intended for the exclusive benefit of the parties. Nothing set forth in this Agreement is intended to create, or will create, any benefits, rights, or responsibilities in any third parties.

6. NON-EXCLUSIVITY. The City, in its sole discretion, reserves the right to request the materials or services set forth herein from other sources when deemed necessary and appropriate. No exclusive rights are encompassed through this Agreement.

7. AMENDMENTS. There will be no oral changes to this Agreement. This Agreement can only be modified in a writing signed by both parties. No charge for extra work or material will be allowed unless approved in writing, in advance, by the City and Contractor.

8. TIME OF THE ESSENCE. Time is of the essence to the performance of the parties' obligations under this Agreement.

9. COMPLIANCE WITH APPLICABLE LAWS.
a. General. Contractor must procure all permits and licenses, and pay all charges and fees necessary and incidental to the lawful conduct of business. Contractor must stay fully informed of existing and future federal, state, and local laws, ordinances, and regulations that in any manner affect the fulfillment of this Agreement and must comply with the same at its own expense. Contractor bears full responsibility for training, safety, and providing necessary equipment for all Contractor personnel to achieve throughout the term of the Agreement. Upon request, Contractor will demonstrate to the City's satisfaction any programs, procedures, and other activities used to ensure compliance. b. Drug-Free Workplace. Contractor is hereby advised that the City has adopted a policy establishing a drug-free workplace for itself and those doing business with the City to ensure the safety and health of all persons working on City contracts and projects. Contractor will require a drug-free workplace for all Contractor personnel working under this Agreement. Specifically, all Contractor personnel who are working under this Agreement must be notified in writing by Contractor that they are prohibited from the manufacture, distribution, dispensation, possession, or unlawful use of a controlled substance in the workplace.

Page 41 of 54 ends

Contractor agrees to prohibit the use of intoxicating substances by all Contractor personnel, and will ensure that Contractor personnel do not use or possess illegal drugs while in the course of performing their duties.
c. Federal and State Immigration Laws. Contractor agrees to comply with the Immigration Reform and Control Act of 1986 (IRCA) in performance under this Agreement and to permit the City and its agents to inspect applicable personnel records to verify such compliance as permitted by law.

Contractor will ensure and keep appropriate records to demonstrate that all Contractor personnel have a legal right to live and work in the United States. i. As applicable to Contractor, under the provisions of A.R.S. § 41-4401, Contractor hereby warrants to the City that Contractor and each of its subcontractors will comply with, and are contractually obligated to comply with, all federal immigration laws and regulations that relate to their employees and A.R.S. § 23-214(A) (hereinafter "Contractor Immigration Warranty"). ii. A breach of the Contractor Immigration Warranty will constitute as a material breach of this Agreement and will subject Contractor to penalties up to and including termination of this Agreement at the sole discretion of the City.
iii. The City retains the legal right to inspect the papers of all Contractor personnel who provide services under this Agreement to ensure that Contractor or its subcontractors are complying with the Contractor Immigration Warranty. Contractor agrees to assist the City in regard to any such inspections.
iv. The City may, at its sole discretion, conduct random verification of the employment records of Contractor and any subcontractor to ensure compliance with the Contractor Immigration Warranty. Contractor agrees to assist the City in regard to any random verification performed. v. Neither Contractor nor any subcontractor will be deemed to have materially breached the Contractor Immigration Warranty if Contractor or subcontractor establishes that it has complied with the employment verification provisions prescribed by Sections 27 4A and 27 4B of the Federal Immigration and Nationality Act and the E-Verify requirements prescribed by A.R.S. § 23-214 (A).
d. Nondiscrimination. Contractor represents and warrants that it does not discriminate against any employee or applicant for employment or person to whom it provides services because of race, color, religion, sex, national origin, or disability, and represents and warrants that it complies with all applicable federal, state, and local laws and executive orders regarding employment. Contractor and Contractor's personnel will comply with applicable provisions of Title VII of the U.S. Civil Rights Act of 1964, as amended, Section 504 of the Federal Rehabilitation Act, the Americans with Disabilities Act (42 U.S.C. § 12101 et seq.), and applicable rules in performance under this Agreement. e. State Sponsors of Terrorism Prohibition. Per A.R.S. § 35-392, Contractor must not be in violation of section 6U) of the Federal Export Administration Act and subsequently prohibited by the State of Arizona from selling goods of services to the City.

10. SALES/USE TAX, OTHER TAXES.
a. Contractor is responsible for the payment of all taxes including federal, state, and local taxes related to or arising out of Contractor's services under this Agreement, including by way of illustration but not limitation, federal and state income tax, Social Security tax, unemployment insurance taxes, and any other taxes or business license fees as required. If any taxing authority should deem Contractor or Contractor employees an employee of the City, or should otherwise claim the City is liable for the payment of taxes that are Contractor's responsibility under this Agreement, Contractor will indemnify the City for any tax liability, interest, and penalties imposed upon the City. b. The City is exempt from paying certain federal excise taxes and will furnish an exemption certificate upon request. The City is .D.Q! exempt from state and local sales/use taxes.

11. AMOUNTS DUE THE CITY. Contractor must be current and remain current in all obligations due to the City during the performance of Services under the Agreement. Payments to Contractor may be offset by any delinquent amounts due the City or fees and charges owed to the City.

Page 42 of 54 ends

12. PUBLIC RECORDS. Contractor acknowledges that the City is a public entity, subject to Arizona's public records laws (A.R.S. § 39-121 et. seq.) and that any documents related to this Agreement may be subject to disclosure pursuant to state law in response to a public records request or to subpoena or other judicial process.
a. If Contractor believes document related to the Agreement contains trade secrets or other proprietary data, Contractor must notify the City and include with the notification a statement that explains and supports Contractor's claim. Contractor also must specifically identify the trade secrets or other proprietary data that Contractor believes should remain confidential. b. In the event the City determines it is legally required to disclose pursuant to law any documents or information Contractor deems confidential trade secrets or proprietary data, the City, to the extent possible, will provide Contractor with prompt written notice by certified mail, fax, email or other method that tracks delivery status of the requirement to disclose the information so Contractor may seek a protective order from a court having jurisdiction over the matter or obtain other appropriate remedies. The notice will include a time period for Contractor to seek court ordered protection or other legal remedies as deemed appropriate by Contractor. If Contractor does not obtain such court ordered protection by the expiration of said time period, the City may release the information without further notice to Contractor.

13. AUDITS AND RECORDS. Contractor must preserve the records related to this Agreement for five (5) years after completion of the Agreement. The City or its authorized agent reserves the right to inspect any records related to the performance of work specified herein. In addition, the City may inspect any and all payroll, billing or other relevant records kept by Contractor in relation to the Agreement. Contractor will permit such inspections and audits during normal business hours and upon reasonable notice by the City. The audit of records may occur at Contractor's place of business or at City offices, as determined by the City. Notwithstanding the foregoing, any Agreement audits must be pursuant to a signed Confidentiality Agreement agreed to by both parties which will be subject to applicable law, including the Arizona Public Records law.

Contractor is not required to keep original documents and copies of relevant documents will suffice for the purposes of this provision. The audit must be conducted during regular business hours at a mutually agreeable time and location, and upon reasonable advanced notice of records to be audited.

14. BACKGROUND CHECK. The City may conduct criminal, driver history, and all other requested background checks of Contractor personnel who would perform services under the Agreement or who will have access to the City's information, data, or facilities in accordance with the City's current background check policies. Any officer, employee, or agent that fails the background check must be replaced immediately for any reasonable cause not prohibited by law.

15. SECURITY CLEARANCE AND REMOVAL OF CONTRACTOR PERSONNEL. The City will have final authority, based on security reasons: (i) to determine when security clearance of Contractor personnel is required; (ii) to determine the nature of the security clearance, up to and including fingerprinting Contractor personnel; and (iii) to determine whether or not any individual or entity may provide services under this Agreement. If the City objects to any Contractor personnel for any reasonable cause not prohibited by law, then Contractor will, upon notice from the City, remove any such individual from performance of services under this Agreement.

16. DEFAULT.
a. A party will be in default if that party:
i. Is or becomes insolvent or is a party to any voluntary bankruptcy or receivership proceeding, makes an assignment for a creditor, or there is any similar action that affects Contractor's capability to perform under the Agreement;

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ii. Is the subject of a petition for involuntary bankruptcy not removed within sixty (60) calendar days;
iii. Conducts business in an unethical manner as set forth in the City Procurement Rules Article 7 or in an illegal manner; or
iv. Fails to carry out any term, promise, or condition of the Agreement. b. Contractor will be in default of this Agreement if Contractor is debarred from participating in City procurements and solicitations in accordance with Article 6 of the City's Procurement Rules. c. Notice and Opportunity to Cure. In the event a party is in default then the other party may, at its option and at any time, provide written notice to the defaulting party of the default. The defaulting party will have thirty (30) days from receipt of the notice to cure the default; the thirty (30) day cure period may be extended by mutual agreement of the parties, but no cure period may exceed ninety (90) days. A default notice will be deemed to be sufficient if it is reasonably calculated to provide notice of the nature and extent of such default. Failure of the non- defaulting party to provide notice of the default does not waive any rights under the Agreement. d. Anticipatory Repudiation. Whenever the City in good faith has reason to question Contractor's intent or ability to perform, the City may demand that Contractor give a written assurance of its intent and ability to perform. In the event that the demand is made and no written assurance is given within five (5) calendar days, the City may treat this failure as an anticipatory repudiation of the Agreement.

17. REMEDIES. The remedies set forth in this Agreement are not exclusive. Election of one remedy will not preclude the use of other remedies. In the event of default:
a. The non-defaulting party may terminate the Agreement, and the termination will be effective immediately or at such other date as specified by the terminating party. b. The City may purchase the services required under the Agreement from the open market, complete required work itself, or have it completed at the expense of Contractor. If the cost of obtaining substitute services exceeds the contract price, the City may recover the excess cost by:
(i) requiring immediate reimbursement to the City; (ii) deduction from an unpaid balance due to Contractor; (iii) collection against the proposal and/or performance security, if any; (iv) collection against liquidated damages (if applicable); or (v) a combination of the aforementioned remedies or other remedies as provided by law. Costs includes any and all, fees, and expenses incurred in obtaining substitute services and expended in obtaining reimbursement, including, but not limited to, administrative expenses, attorneys' fees, and costs. c. The non-defaulting party will have all other rights granted under this Agreement and all rights at law or in equity that may be available to it.
d. Neither party will be liable for incidental, special, or consequential damages.

18. CONTINUATION DURING DISPUTES. Contractor agrees that during any dispute between the parties, Contractor will continue to perform its obligations until the dispute is settled, instructed to cease performance by the City, enjoined or prohibited by judicial action, or otherwise required or obligated to cease performance by other provisions in this Agreement.

19. TERMINATION FOR CONVENIENCE. The City reserves the right to terminate this Agreement in part or in whole upon thirty (30) calendar days' written notice.

20. TERMINATION FOR CONFLICT OF INTEREST (A.R.S. § 38-511). Pursuant to A.R.S. § 38-511, the City may cancel this Agreement within three (3) years after its execution, without penalty or further obligation, if any person significantly involved in initiating, securing, drafting, or creating the Agreement for the City becomes an employee or agent of Contractor.

21. TERMINATION FOR NON-APPROPRIATION AND MODIFICATION FOR BUDGETARY CONSTRAINT. The City is a governmental agency which relies upon the appropriation of funds by its governing body to satisfy its obligations. If the City reasonably determines that it does not have funds to meet its obligations under this Agreement, the City will have the right to terminate the

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Agreement without penalty on the last day of the fiscal period for which funds were legally available.

In the event of such termination, the City agrees to provide written notice of its intent to terminate thirty (30) calendar days prior to the stated termination date.

22. PAYMENT TO CONTRACTOR UPON TERMINATION. Upon termination of this Agreement, Contractor will be entitled only to payment for those services performed up to the date of termination, and any authorized expenses already incurred up to such date of termination. The City will make final payment within thirty (30) calendar days after the City has both completed its appraisal of the materials and services provided and received Contractor's properly prepared final invoice.

23. NON-WAIVER OF RIGHTS. There will be no waiver of any provision of this agreement unless approved in writing and signed by the waiving party. Failure or delay to exercise any rights or remedies provided herein or by law or in equity, or the acceptance of, or payment for, any services hereunder, will not release the other party of any of the warranties or other obligations of the Agreement and will not be deemed a waiver of any such rights or remedies.

24. INDEMNIFICATION/LIABILITY.
a. To the fullest extent permitted by law, Contractor agrees to defend, indemnify, and hold the City, its officers, agents, and employees, harmless from and against any and all liabilities, demands, claims, suits, losses, damages, causes of action, fines or judgments, including costs, attorneys', witnesses', and expert witnesses' fees, and expenses incident thereto, relating to, arising out of, or resulting from: (i) misconduct by Contractor personnel under this Agreement; (ii) any negligent acts, errors, mistakes or omissions by Contractor or Contractor personnel; and (iii) Contractor or Contractor personnel's failure to comply with this Agreement. However, notwithstanding the prior sentence, any claim shall not be an indemnified claim if such claim or damage was caused in whole by the actions of the City, its employees, agents, contractors or representatives. b. Contractor will update the City during the course of the litigation to timely notify the City of any issues that may involve the independent negligence of the City that is not covered by this indemnification.
c. The City assumes no liability for actions of Contractor and will not indemnify or hold Contractor or any third party harmless for claims based on this Agreement or use of Contractor-provided supplies or Services.
d. IN THE EVENT OF ANY LIABILITY INCURRED BY CONTRACTOR OR ANY OF ITS

AFFILIATES HEREUNDER, INCLUDING INDEMNIFICATION OF CITY BY CONTRACTOR,

THE ENTIRE LIABILITY OF CONTRACTOR AND ITS AFFILIATES FOR DAMAGES FROM ANY CAUSE WHATSOEVER WILL NOT EXCEED $5,000,000.00 OVER THE ENTIRE TERM OF THE AGREEMENT.

25. WARRANTY. Contractor warrants that the services and materials will conform to the requirements of Exhibit A. Additionally, Contractor warrants that all services will be performed in a good, workmanlike and professional manner, as stated below. a. Manufacturer's Warranty. The City understands that the Contractor is not the manufacturer of the products purchased by the City hereunder and the only materials (product) warranties offered are those of the manufacturer, not the Contractor or its affiliates unless the manufacturer is the Contractor or its affiliates. THE CONTRACTOR AND ITS AFFILIATES HEREBY

EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED

TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE,

ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,

WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES. THE DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT THE TERMS OF ANY MANUFACTURER'S WARRANTY.
b. Services Warranty. City's sole and exclusive remedy with respect to a warranty on the Services provided by Contractor will be, at the sole option of Contractor, to either: (a) use its reasonable commercial efforts to reperform any services not in substantial compliance with this warranty, or (b) refund amounts paid by City related to the portion of the services not in substantial

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compliance; provided, in each case, City notifies Contractor in writing within five (5) business days after performance of the applicable Services. City shall be solely responsible for daily back-up and other protection of its data and software against loss, damage or corruption during the performance of services and for any necessary reconstruction thereof. c. Third Party Services Warranty. In connection with the products (materials), certain seNices, such as extended warranty service by manufacturers, are sold by the Contractor as a distributor or sales agent ("Third Party Services"). In the case of Third Party SeNices, the third party will be the party responsible for providing the services to the City and the City will look to the third party for any loss, claims or damages arising from or related to the provision of such Third- Party Services. Any amounts, including, but not limited to, taxes, associated with Third Party Services which may be collected by the Contractor will be collected solely in the capacity as an independent sales agent.

26. THE CITY'S RIGHT TO RECOVER AGAINST THIRD PARTIES. Contractor will do nothing to prejudice the City's right to recover against third parties for any loss, destruction, or damage to City property, and will at the City's request and expense, furnish to the City reasonable assistance and cooperation, including assistance in the prosecution or defense of suit and the execution of instruments of assignment in favor of the City in obtaining recovery.

27. NO GUARANTEE OF WORK. Contractor acknowledges and agrees that it is not entitled to deliver any specific amount of materials or services or any materials or seNices at all under this Agreement and acknowledges and agrees that the materials or services will be requested by the City on an as needed basis at the sole discretion of the City. Any document referencing quantities or performance frequencies represent the City's best estimate of current requirements, but will not bind the City to purchase, accept, or pay for materials or services which exceed its actual needs.

28. OWNERSHIP.
a. Except as it pertains to the Work Product in Subsection (b) below, all deliverables, seNices, and information provided by Contractor or the City pursuant to this Agreement (whether electronically or manually generated) including without limitation, reports, test plans, and suNey results, graphics, and technical tables, originally prepared in the performance of this Agreement, are the property of the City and will not be used or released by Contractor or any other person except with prior written permission by the City.
b. City's rights to Work Product (meaning deliverables to be provided or created individually or jointly in connection with the seNices, not materials, provided by Contractor, including but not limited to, all inventions, discoveries, methods, processes, formulae, ideas, concepts, techniques, know-how, data, designs, models, prototypes, works of authorship, computer programs, proprietary tools, methods of analysis and other information, whether or not capable of protection by patent, copyright, trade secret, confidentiality, or other proprietary rights, or discovered in the course of performance of this Agreement that are embodied in such work or materials) will be, upon payment in full, a nontransferable, non-exclusive, royalty-free license to use such Work Product solely for City's internal use. City obtains no ownership or other property rights thereto. City agrees that Contractor may incorporate intellectual property created by third parties into the Work Product and that City's right to use such Work Product may be subject to the rights of, and limited by agreements with, such third parties

29. USE OF NAME. Contractor will not use the name of the City of Mesa in any advertising or publicity without obtaining the prior written consent of the City.

30. PROHIBITED ACTS. Pursuant to A.R.S. § 38-504, a current or former public officer or employee within the last twelve (12) months shall not represent another organization before the City on any matter for which the officer or employee was directly concerned and personally participated in during their service or employment or over which they had a substantial or material administrative discretion.

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Further, while employed by the City and for two (2) years thereafter, public officers or employees are prohibited from disclosing or using, without appropriate authorization, any confidential information acquired by such personnel in the course of his or her official duties at the City.

31. FOB DESTINATION FREIGHT PREPAID AND ALLOWED. All deliveries will be FOB destination freight prepaid and allowed unless otherwise agreed.

32. RISK OF LOSS. Contractor agrees to bear all risks of loss, injury, or destruction of Contractor's goods or equipment incidental to providing these services and such loss, injury, or destruction will not release Contractor from any obligation hereunder.

33. SAFEGUARDING CITY PROPERTY. Contractor will be responsible for any damage to City real property or damage or loss of City personal property when such property is the responsibility of or in the custody of Contractor or its employees.

34. WARRANTY OF RIGHTS. Contractor warrants it has title to, or the right to allow the City to use, the materials and services being provided and that the City may use same without suit, trouble or hindrance from Contractor or third parties. Notwithstanding the foregoing, title to third party software, the licenses to which are resold by Contractor, will remain with the third party. City's rights in such software are specified in the license agreement between such third party and City

35. PROPRIETARY RIGHTS INDEMNIFICATION. Without limiting the foregoing, Contractor will at its expense defend the City against all claims asserted by any person that anything provided by Contractor infringes a patent, copyright, trade secret or other intellectual property right (collectively "Claim") and must, without limitation, pay the costs, damages and attorneys' fees awarded against the City in any Claim, or pay any settlement of such Claim. Each party agrees to notify the other promptly of any matters to which this provision may apply and to cooperate with each other in connection with such defense or settlement. If a preliminary or final judgment is obtained against the City's use or operation of the items provided by Contractor hereunder or any part thereof by reason of any alleged infringement, Contractor will, at its sole option and its expense and without limitation, either: (a) modify the item so that it becomes non-infringing; (b) procure for the City the right to continue to use the item; (c) substitute for the infringing item other item(s) having at least equivalent capability; or (d) refund to the City an amount equal to the price paid, less reasonable usage, from the time of installation acceptance through cessation of use, which amount will be calculated on a useful life not less than five (5) years based on a five (5) year straight line amortized basis. The forgoing provisions in this Section state the entire liability of Contractor and the sole and exclusive remedy of the City with respect to any Claim. Contractor shall have no liability or obligation to the City to the extent any Claim is based upon: (i) any combination of anything provided by Contractor with other software, hardware or other materials not authorized by Contractor or manufacturer; or (ii) any addition to, or modification of, anything provided by Contractor made after delivery to the City by any person other than Contractor.

36. CONTRACT ADMINISTRATION. The contract will be administered by the Purchasing Administrator and/or an authorized representative from the using department. All questions regarding the contract will be referred to the administrator for resolution. Supplements may be written to the contract for the addition or deletion of services. Payment will be negotiated and determined by the contract administrator(s).

37. FORCE MAJEURE. Failure by either party to perform its duties and obligations will be excused by unforeseeable circumstances beyond its reasonable control, including acts of nature, acts of the public enemy, riots, fire, explosion, legislation, and governmental regulation. The party whose performance is so affected will within five (5) calendar days of the unforeseeable circumstance notify the other party of all pertinent facts and identify the force majeure event. The party whose performance is so affected must also take all reasonable steps, promptly and diligently, to prevent such causes if it is feasible to do so, or to minimize or eliminate the effect thereof. The delivery or performance date will be extended for a period equal to the time lost by reason of delay, plus such additional time as may be reasonably necessary to overcome the effect of the delay, provided however, under no circumstances will delays caused by a force majeure extend beyond one hundredtwenty (120) calendar days from the scheduled delivery or completion date of a task unless agreed

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upon by the parties.

38. COOPERATIVE USE OF CONTRACT. This contract is available through National OMNIA Partnersto agencies nationwide. The City has also entered into various cooperative purchasing agreements with other Arizona government agencies, including the Strategic Alliance for Volume Expenditures {SAVE) cooperative. Under the SAVE Cooperative Purchasing Agreement, any contract may be extended for use by other municipalities, school districts and government agencies through National IPA or SAVE in the State of Arizona with the approval of Contractor. Any such usage by other entities must be in accordance with the statutes, codes, ordinances, charter and/or procurement rules and regulations of the respective government agency.

A contractor, subcontractor or vendor or any employee of a contractor, subcontractor or vendor who is contracted to provide services on a regular basis at an individual school shall obtain a valid fingerprint clearance card pursuant to title 41, chapter 12, article 3.1. A school district governing board shall adopt policies to exempt a person from the requirements of this subsection if the person's normal job duties are not likely to result in independent access to or unsupervised contact with pupils. A school district, its governing board members, its school council members and its employees are exempt from civil liability for the consequences of adoption and implementation of policies and procedures pursuant to this subsection unless the school district, its governing board members, its school council members or its employees are guilty of gross negligence or intentional misconduct.

Additionally, Contractor will comply with the governing body's fingerprinting policy of each individual school district and public entity. Contractor, subcontractors, vendors and their employees will not provide services on school district properties until authorized by the school district.

Orders placed by other agencies and payment thereof will be the sole responsibility of that agency.

The City is not responsible for any disputes arising out of transactions made by others. The City is not a party to any agreements between the Contractor and National IPA, National IPA and other agencies, the Contractor and other agencies, or any third-party contracts in any way related to this Agreement or the cooperative use of this Agreement.

39. FUEL CHARGES AND PRICE INCREASES. No fuel surcharges will be accepted. No price increases will be accepted without proper request by Contractor and response by the City's Purchasing Division.

40. NOTICES. All notices to be given pursuant to this Agreement must be delivered to the parties at their respective addresses. Notices may be (i) personally delivered; (ii) sent via certified or registered mail, postage prepaid; (iii) sent via overnight courier; or (iv) sent via email or facsimile. If provided by personal delivery, receipt will be deemed effective upon delivery. If sent via certified or registered mail, receipt will be deemed effective three (3) calendar days after being deposited in the United States mail. If sent via overnight courier, email or facsimile, receipt will be deemed effective two (2) calendar days after the sending thereof.

41. GOVERNING LAW, FORUM. This Agreement is governed by the laws of the State of Arizona. The exclusive forum selected for any proceeding or suit in law or equity arising from or incident to this Agreement will be Maricopa County, Arizona.

42. INTEGRATION CLAUSE. This Agreement, including all attachments and exhibits hereto, supersede all prior oral or written agreements, if any, between the parties and constitutes the entire agreement between the parties with respect to the work to be performed.

43. PROVISIONS REQUIRED BY LAW. Any provision required by law to be in this Agreement is a part of this Agreement as if fully stated in it.

44. SEVERABILITY. If any provision of this Agreement is declared void or unenforceable, such provision will be severed from this Agreement, which will otherwise remain in full force and effect. The parties will negotiate diligently in good faith for such amendment(s) of this Agreement as may be necessary

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to achieve the original intent of this Agreement, notwithstanding such invalidity or unenforceability.

45. SURVIVING PROVISIONS. Notwithstanding any completion, termination, or other expiration of this Agreement, all provisions which, by the terms of reasonable interpretation thereof, set forth rights and obligations that extend beyond completion, termination, or other expiration of this Agreement, will survive and remain in full force and effect. Except as specifically provided in this Agreement, completion, termination, or other expiration of this Agreement will not release any party from any liability or obligation arising prior to the date of termination.

46. A.R.S. SECTIONS 1-501 and 1-502. Pursuant to Arizona Revised Statutes Sections 1-501 and 1- 502, any person who applies to the City for a local public benefit (the definition of which includes a grant, contract or loan) must demonstrate his or her lawful presence in the United States. As the Agreement is deemed a local public benefit, if Contractor is an individual (natural) person or sole proprietorship, Contractor agrees to sign and submit the necessary documentation to prove compliance with the statutes as applicable.

47. PCI DSS COMPLIANCE. In the event any Contractor engages in payment card transactions as a part of the services provided to City, Contractor shall comply with the Payment Card Industry Data Security Standards ("PCI DSS") and any amendments or restatements of the PCI DSS duringthe Term of this Agreement. Contractor accepts responsibility for the security of City's and/or any customer's credit card data in its possession, even if all or a portion of the services to City aresubcontracted to third parties.

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EXHIBIT D

SPECIAL TERMS AND CONDITIONS FOR FEDERAL FUNDS

1. DEFAULT.

1.1. A party will be In default of the Agreement if that party:

I. 11 or becomes Insolvent or 11 a party to any voluntary bankruptcy or receivership proceeding, makes en aHignrmmt for a c.roditor, or thoro la any slmller Dciion that aff0Cil5 Cootracior'a tiDpab~rty to perform under the Agreement,
ii. Is the subject of a petition for involuntary bankruptcy not removed within sixty (60) calendar days; ill. Conducts business In an unethical manner as set forth In the City Procurement Rules Article 7 or In an Illegal manner, or
iv. Fafls to carry out any term, promise. or condition of the Agreement.

1.2. Contractor w ill be in default of this Agreement if Contractor is debarred from participating in City procurements and Sollcltatlons In accordance with Artide 6 or the City's Procurement Rules.

1.3. Nobee and Opportunity to Cure. In the event a party Is In default then the other party will provide wntten notice to the defaulbng party of the default. The defaulting party will have thirty (30) days from receipt of the notice to wre the defaull, unle_ss the default is of a nature that it is reasonably anticipated to affect the health. &afely, or welfare of the public and, In such an event. the non-defaulting party may require a minimum seven (7) days to cure the default from the date of receipt or the notice; the cure period may be e,ctended by mutual agreement or the parties, but no ~uro period moy oxc:eod ninety (80) doyo. A dofoult notlc;o will bo doomed to bo oufft<;lont If It lo roooonobly calculated to provide notice of the nature and extent of such default. Failure of the non-defaulbng party to provide notice of the default does not waive any rights under the Agreement Fadure of the defaulting party to wre the def.iull will entitle the norM:lcraultlng p.irty to tho election of remcdlc5 5pcclfic to tho p.irty .i:s :sot forth In :scc;tlon 17 below.

Antldf">lnry Aaru,Uatln n. \/Vh•n•v•r lh• r.ity In Ql'V'lrl faith h::u: ,,-;,,c:nn In 'l"""linn r.nnl~rlnr'c: lnt• n l nr ::oh~ity In perform, the City may demand that Contractor give a written assurance of its intent and abifity to perform. In the event, demand Is made and no written assurance Is given within ten (10) calendar days, the City may treat this folluro oo on ontlc:lpotory rop~iollon of tho A9reemont ontlUl09 tho C,ty to terminoto tho A9reomont in ~11nc:e with section 17(a) befow.

Agreed NA D Exception:

2. REMEDIES. The remedies set forth in this Agreement are not exclusive. Electlon of one remedy will not preclude the use of other remedies. In the event of default

2.1. The non-defaulting party may terminate the Agreement and the terminabon will be effectlve immediately or at such other date as speCified by the terminating party.

2.2. The City may purchaso the servloos or materials required under the Agreement from I.he opon market. complete the required work Itself, or have It completed at the expense of Contractor. If the cost of obtaining substitute services exceeds the contract price in the Agreement the City may recover the excess cost by: (i) requiring Immediate reimbursement by the Contractor to the City; (ii) deduction from an unpaid balance due to Contractor; (Iii) collectlon ogoinat the proposal ond performance security, If any; (IV) cotlectlon ogalnst l1quldoted damages (tr apphcable); or (v) a =bmation of the aforementioned remediee or other remedies as permitted by law. Coste in this Subsection (b) include any and all, fees, and expenses Incurred In obtaining substitute services and expended in obtaining reimbursement including, but not limited to, administrative expenses, attorneys' fees, and costs.

2.3. The non-defaulting party will have all other rights granted under this Agreement and all rights at law or In equity that may be available to il

2.4. Neither party will be liable ror incir:lentaJ, special, or consequential damages.

Agreed NA D Exception

3. CONTINUATION DURING DISPUTES. Contractor agree, that during any dispute between the parties, Contractor will continue to perform its obligations until the dispute is settled, instructed to cease performance by the City, enjoined or prohibit11d by judicial ection, or olhl'll'WiH required or obllgatAd lo Clf!Mfl l)flrformant'.A by oth11r provisions in this Agreement.

Agreed NA D Exception:
~.171202'1

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4. TERMINATION FOR CONVENIENCE. The City reserves the right to terminate this Agreement. In part or in whole, for itc cofe convenience upon thirty (30) calandat dayc written notice, Conttgctor acknowtadgac that, ac with any termination permitted under this Agreement. in the event of a termination for convenience, Contractor is only entitled to payment In accordance with section 22 (Payment to Contractor Upon Termination), Contractor will not be enlllled to any anticipated loat profita had the Agreement been performed to completion.

Agreed NA O Exception:

C5. NONDISCRIIVIINATION. Contractor understands and actmowtedges that It Is me policy of the City of Mesa to promote non-discrimination. As such, Contractor reprosenta and warrants that It doo1 not discriminate against any omployoo or applicant for employment or person to whom 11 provides services because of race, color, national origin, age, disability, religion, sex, sexual orientation, gender identity and expression, veterans' status, marital status, or genellc information, and represents and warrants that it complies with all applicable federal, state, and local laws and execulNe orders reoardino employment. In performance under this Aoreement. Contractor end Contractor, por10nnel will comply with applicable provisions or the rollowlng laws (as amended): Title VII or the U.S. Civil Rights Act of 1964, Section 504 of the Federal RehablUatlon Act. the Americans with Disabllitles Act (42 U.S.C. § 12101 et seq.), and any other applicable non-discrimination laws and rules.

Agreed NA O Exception.

6. DAVIS-BACON ACT, For all prime eonetructlon eontracte In exc.e1111 of $2,000, all traneactlons re9ard1n9 Ihle eontracl shall be done in compliance with the Davis-Bacon Act (40 U.S.C. 3141-3144, and 3146- 3148) and the requirements of 29 C.F.R. pt. 5 as may be applicable. The contractor shall comply with 40 U.S.C. 3141-3144, and 3146-3148 and the requirements of 29 C.F.R, pl, 5 as applk.abfe. Con1Tactor11 arc required to pay wages to laborers and mechanic$ at a rato not loss than tho prevailing wages specified In a wago dotormlnatlon mado by tho Socrotary of labor.

Additionally, contractors are required to pay wages not less than once a week.

Agreed NA O Exception:

7. COPELAND "ANTI-KICKBACK" ACT.

7.1. Contractor. The contractor shall comply with 18 U.S.C. § 874. 40 U.S.C. § 3145, and the requirements of 29 C.F.R. pt. 3 as may be applicable, which are incorporated by reference into this contract.

7.2. Subcontracts. The contractor or subcontractor shall insert in any subcontracts the clause above and such other clauses a.s FEMA may by appropriate instructions require, and also a clause requiring the subcontractors to Include theae deuaea in any lower tier aubcontrecb. The prime contractor ahell be reaponaiblo for the compliance by any subcontractor or lower tier subcontractor with all of these contract clauses. 7 .3. Breach. A breach of the contra.ct clauses above may be grounds for termlnatl011 of the contract. and for debarment as a contractor and subcontractor as provided in 29 C.F.R. §6.12.

Agreed NA O Exception·

8. CONTRACT WORK AND SAFETY STANDARDS ACT. Where appllcable (see 40 u.s.c. §§ 3701-3708), an contracts In excess of $100,000 that Involve the employment of mechanics or laborers each contractor shall compute the wagea of every mecnan1e an<, lat>orer on u,e t>asls or a standard wor1< wool< or 40 nou11. wo11< 1n exceu of tne standard work week is permissible provided that the worker is compensated at a rate or not less than one and a half times the basic rate of pay for all hours worked In excess of 40 hours In the work week. Further, no laborer or mechanic must be required to work in surroundings or under wortcing conditions which are unsanitary, hazardous, or dangerous.

6.1 . 011~1li11~ •l:l\jui1 ~,11~11l:.. Nu w11lld1..lu1 v1 :.ulJ1..u111ldl..tu1 w11lld1..li11y ru1 dllY J.ldll ur th~ w 11lldl..l wu11\ wllk .. h 111c1y require or Involve the employment of laborers or mechanics shall require or permit any such laborer or medlanlc In any workweek In which he or she Is employed on such work to work in excess of forty hours 1n such workweek unless sucn 1at>orer or meenanic receives compensauon a, a rate no, 1ess tnan one and on&-na1r times tne t>as1e rate of pay for all hours worked In excess of forty hours in such workweek.

8.2. Viob bon; hoblllty for unpold woges; llquldoted d:imoges. In the event of ony vlolollon of lhls section, the contrxtor and any subcontractor respon1ible therefor shall be liable for the unpaid wages. In addition, such contractor end subcontractor shall be liable to the United States (In the case of work done under contract fot the District of Culu1111Jid 1.11 c1 te11itu1y, tu i.u'-'1 Oii.t.iil..l u, tu i.u'-'1 te11itu1 y), ru, li4uiudltll.l ud111dy~i.. 8w1 li4uiudltll.l ud111dytn. i.lldll be computed with respect to each individual laborer or mechanic, including watchmen and guards, employed in 2

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v10lation of the ciause set forth in this section, in the sum of $26 for each calendar day on which such Individual was required Of' permitted to work In exc:eu or the standard workweek of forty hours w ithout payment of the overtime wages required by this section,

8.3. v-.ithholding for unpaid wages and liquidated damages. The CIIY shell upon Its own action or upon writlen request of an authorized representahve of the Department of Labor withhold or cause to be withheld, from any moneys payable on account of wor1c performed by the contract0< or subcontractor under any such contract or any other Federal contract with the same prime contractor. °' any other federally-assisted contract subject to the Contract Work Hours end Safety Standards Act, which is held by the same prime contractor, such sums as may be determined to be necessary to satisfy any llabllltles of such contractor or subcontractor for unpaid wages and liquidated damages as provided in this section,

8.4. Subcontracts. The contractor or subcontractor shall insert in any subcontracts the clauses set forth in this section and olso a clause re<1u1rlno the subcontractors to Include these clauses In any lower tier subcontrects. The prime contractor shall be responsible for compliance by any subcontractor or lower her subcontractor with the clauses set forth In this section.

Agreed Ill NA O Exception:

9. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If this Contract Is for the performance or exper1memat, oevetopmental, or re5earcn wo111, 1nc1uo1ng any assignment, substltuUOn or parties, or subcontracts, the City and the Contractor shall comply with the requirements of 37 CFR Part 401 (Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and cooperative Agreements) and any implementing regulations issued.

Agreed Ii) NA O Exception:

10. CLEAN AIR ACT, The contractor agrees to:

10.1. The contractor agrees to comply with all applicable standards, orders or regulabons issued pursuant to tho Clean /IJr Act, as amended, 42 U.S.C. § 7401 et seq.

10.2. The contractor agrees to report each violation to the City and understands and agrees that the City will, in tum, report eaeh violation as required lo assure notification lo the required rederal Agencies.

10.3. The contractor agrees to Include these requirements In each subcontract exceeding S150,000.

Agreed Ill NA U Exception:
11, FEDERAL WATER POLLUTION CONTROL ACT.

11.1. The contractor agrees to comply with all appl cable standards, orders, or regulations Issued pursuant to the Federal Water Pollution Control Act, as amended, 33 U.S.C. 1251 el seq.

11.2. The contractor agrees to report each v101at1on to the City and understands and agrees that tt\e City, In tum, report each violation es required to assure notification lo tho required Federal Agencies.

11.3. The contrttetor 11gree11 to include lhe11e requlie1nenta in eacti aubconlfact e11oee<fh)g $150,000 finan~ in whote or in part with Federal assistance.

AgrMd NAO ElCc:eption:

12. DEBARMENT. If the Respondent has been debarred, suspended, or otherwise lawfully precluded from participating io anv oublic orocurement activitv. indudina beina disaoDl'Oved as a subcontractor with anv federal. state. or local government or agency, or If any such preclusion from participation from any public procurement activity Is currently pending, the Respondent shall Include I letter with its Response Identifying the name and addre11 of the gov•rnm•nl::il unit, tho offoct1va d::ila of tho 11u11pan1don or dob::irmonl, Iha dur::ition of tho 11u11pan11ion or dob::irrTWlnl, and the relevant circumstances relating to the suspension or debarmenL If suspension or debarment Is currently pending, a detailed description of all relevant circumstances must be provided by the Respondent, including the detalla enumerated above. A Response from a Respondent who Is currently debarred, auapended or otherwise lawfully prohibited from any public procurement activity may be rejected. Failure of a Respondent to disclose a debarment °' suspension In accordance with this Section may result In the Response being disqualirted for an awafd or the 3olic.itatioo. Debarment status will be veriried u&ing the federal 3y&tem foc Award Management (3AM).

Page 52 of 54 ends

Agreed NA D Exception:

13. ACCESS TO RECORDS. Offeror agrees that the City or any of their duly authorized representatives shall have access to any documents, papers, or other records of offeror that are pertinent to offeror's discharge of rts obligations under tha Contract for tha purposa of m::ikmg :audits, ax:imin::ilions, excerpts, :ind tr::in&c11pbon11. Tha right :also incJudas timely and reasonable access to offeror's personnel for the purpose of lntervjew end dlsous.slon relating to suoh documents.

Agreed NA O Exception:

14. RECORDS RETENTION. 'Nhen federal funds are expended by the City for any contract resulting from this procurement process, olferor certifies lhat 11 will comply with the record retention requirements detailed in :1 <.:1-t< § 200.333. The offeror further certifies that offeror will retain these records as required for a period of three years after grantees or 1ubgranteea 1ubmlt final expenditure rePOrtl or Quarterty or annual flnanclel repert1, as applicable, and ell other pending matters aro closed.

Agreed NA O Exception:

15. ENERGY POLICY AND CONSERVATION ACT. Contract0< must comply with mandatory standards and policies relotlng to energy eff,clency which are contained In the state energy conservetlon plan Issued In compliance with tha Cnargy Policy and Connrvabon Ac;t Z U.S.C. §6201).

Agreed NA O Exception:

16. BUY AMERICA. The Buy America requirements apply to construction controcts end 1cqu1s1bons for goods or rolling stock valued at more than $100,000. The Contractor agrees to comply with 49 U.S.C. §5323(J) and ,ts implementing reoulations at 49 CFR Part 661. anv amendments thereto and anv imolementina auidance issued bv the FTA.

Agreed NA O Exception:
17, APPLICABILITY TO SUBCONTRACTORS, Offeror llijreea that all contracta it 11W&rda purauant to the Contrect &hell be bound by the foregoing terms and conditions.

Agreed NA O Exception:

18. SOLID WASTE DISPOSAL ACT. The ContractOf must comply with section 6002 of the Solid Waste Dlspesel Ac~ as amended bv the Resource Conservation and Recovery Acl The re0uirements of Section 6002 include procunnq only Items designated In guidelines of the Environmental Protection Agency (EPA) at 40 CFR Part 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of compehtlon, where the purchua pr,ce of tha Item elleeeds S 10,000 or the value or the qu11nt1ly acquired during the preceding fiscal year exceeded S 10.000, procuring solid waste management services in a manner that maxlmlzas energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials idanliliad in the EPA guidelines.

AgrHd NA O Exception:

19. BYRO ANTI .. LO88YING AMENDMENT. ContractOf'S that apply Or bid tor on award exceod1ng $100,000 must filo tho required certification. Each tier certifies to the tier above that it will not and has not used Fedora.I appropriated funds to pay any person or Ofganiution for Influencing or attempting to lnnuence en officer or employee of any agency, a member of Congress, officer 0< employee of Congress, or en employee of a member of Congress In connection with obtaining any Federal contract, grant or any other award covered.

19. I. Nu l'trutmtl Hpµruµ1i1:1ted funds hHve ~en µHkl I.H wlll lJe p1:1ld fl.H uiI ~trllllf ur the u11de1siy11tru, tu 1:111y J.ltllSUII ru1 Influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of congress. or an employee of a Member of Congress In connection with the awarding of a Federal contract, the making of e Federal grant, the making or a Federal IOan, the entering into a cooperative agreement, and the extension, continuation, renewal, amendment, or modification of a Federal contract. gran~ loan, or cooperative agreement

18.2. If any I\Jnds other than Federal appropriated fund, have been paid or will be paid to any person for Influencing or attempting to influence an officer or employee of any agency, a Member of Congress. an officer or employee of cungIess, ur Hn employee or a MemlJer or C<myress In connection with this l'ederHI yIHnt 01 coopen1Uve Rw, 11/2021

Page 53 of 54 ends

agreement, the undersigned shall complete and submit Standard Form-LLL. "DISCiosure Form to Report Lobbying•, In accordance with it£ lnctrucbona,

19.3. Thls certlficalion shall be Included In all subawards at an t1ors (Including subcontracts. subgrants, and contracts under grants. loans. end cooperative agreements) and that all aubreclplents shall certify and dlsclo4e accordingly.

Please check the appropriate box.

No funds have been used or are planned to be used for lobbying In connection wtth this contmet, or D Attached fa Standard Form LLL, •Disclosure of Lobbying Act1vrt1es: which descnbes the use (past or planned) of funds for lobbying In connection with this contmcl Agreed [!] NA D Excepllon.

Offeror agrees to compty with the requirements In these Terms and Conditions u well as all federal, state, and local laws, rule , regulation , and ordinanc •• appllcable.

CompanyName: CDW Government LLC
Phone Number. 813-462-4023 email addreas [email protected] Oarto Benocchl - Vice President, ContracUng Operations
Pnnted Name an<I Title or Authorized Representative. ___________________ _ . . °""""'IIIQIMIJbi,0,.,-,J
Dario J. Bertocch1 I::~ 12 ,aoutl!l-05'00' December 15, 2023 Signature or Authonzed Representative: _______________ Date: ______ _

Page 54 of 54 ends

City of Mesa, Information Technology Solutions, Products, and Services 5 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

EXECUTIVE SUMMARY
As a testament to the City of Mesa’s commitment to delivering the highest quality of services and vision to be leaders in procurement and strategic sourcing, CDW•G recognizes that the City has taken on a significant undertaking as the lead agency for this OMNIA Partners agreement.

As a current contract holder, CDW•G is uniquely positioned to deliver a comprehensive contracting solution that simplifies buying and removes the complexity of developing and implementing IT solutions. We are committed to providing continual value and efficiency to the procurement process and have the experience and comprehensive offering to meet the City of Mesa and OMNIA Partners’ needs.

Affirming our ability to create value for the City of Mesa and OMNIA Partners, in 2022, we received the Global Customer Value Leadership Award from Frost & Sullivan for the second year in a row. This award is presented to a company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

Breadth of Offerings
Since our last response to the City of Mesa and OMNIA Partners, CDW•G has undergone significant growth to continue to meet your needs in the vastly changing technology landscape.

In the last year alone, we have expanded our solutions and services offering across cloud services, software development, data orchestration, ServiceNow expertise, education sector consulting, security, and systems integration. Currently, we offer more than 100,000 products from more than 1,100 different manufacturers and software publishers and are committed to expanding our products, solutions, and services to continue to meet the City of Mesa and OMNIA Partners’ needs.

Local Presence
Our customers are the center of all we do at
CDW•G and the fuel behind our initiatives,
solutions, and services. Part of our dedication
to our customers is a sales and service force
best suited to the needs of our State, Local,
and Education (SLED) customers. With a
local presence and national reach throughout
the US, our team is ready to continue serving
the City of Mesa and OMNIA Partners. As
you may be aware, we have coworkers in
offices and remote locations in or near every
major city in the US; we have 1 office nearby
in Tempe, Arizona, and nearly 400 coworkers
who reside in AZ.

CDW•G and OMNIA Partners
CDW•G has been managing OMNIA contracts for 15+ years. Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and Figure 1. US Office Locations
City of Mesa, Information Technology Solutions, Products, and Services 6 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements. CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings.

Small and Diverse Impact Across Local Communities
CDW•G is proud to have a robust Business Diversity Program that actively contributes to the growth of small, diverse partners and makes positive community impact. CDW’s diverse spend in 2022 was $3.6B; as a testament to CDW•G’s commitment to how frequently we help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B was solely from CDW•G. As a responsible market leader, CDW•G has the privilege, opportunity, and responsibility to partner with diverse business partners and bring them with us to every opportunity. Through our robust partner network, we can seamlessly integrate partners with the necessary capabilities into our business model, offering small and diverse businesses access to our resources while striving toward an equitable and inclusive society.

Sector-Specific Organization and Expertise
CDW•G was formed in 1998 to create a company with an exclusive public sector focus. The City of Mesa and OMNIA Partners have access to regionally based, segment-focused, dedicated CDW•G Account Teams. This segmentation ensures that CDW•G meets all your needs while supporting your vision and mission. CDW•G is among the largest education technology solutions providers as a trusted IT partner to more than 15,000 K-12 schools, as well as approximately 3,000 colleges and universities.

City of Mesa, Information Technology Solutions, Products, and Services 1 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

PROPOSAL QUESTIONNAIRE RESPONSE
City of Mesa• Information Technology Solutions, Products, and Services • #2024056 I
TAB C

PROPOSAL QUESTIONNAIRE
• • • •
• • • •
• • • • • • • •
City of Mesa, Information Technology Solutions, Products, and Services 2 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

PROPOSAL QUESTIONNAIRE RESPONSE
The City will evaluate and score Attachment A, Attachments C, D, and E (those responses deemed necessary to evaluate proposers qualifications and approach).

Questionnaire Instructions
Respondents must respond to each question by using the response box provided, failure to do so may result in your firm’s response being found non-responsive.

Respondents must read and complete the Response Questionnaire of this RFP and provide any documentation required to support the answers to each question. Vague or disorganized Responses that do not allow sufficient information for evaluation purposes may result in rejection of a Response.

If your firm has prior experience working with the City DO NOT assume this prior work is known to the evaluation committee. All Respondents are evaluated on the information contained in their Response and presentations, if requested. All Responses must be prepared as if the evaluation committee has no knowledge of the firm, their qualifications, or past projects.

Responses to the questionnaire and related documents and exhibits are to be organized in the same sequence as presented in the questionnaire. Supporting documents and exhibits not clearly identified to a correlating question will not be evaluated. The evaluation committee shall have the final determination as to what is considered “clearly identified”.

How to Respond
The Respondent should provide a concise explanation of its capabilities to satisfy the requirements of this RFP, with emphasis on completeness and clarity of content. DO NOT assume that you will have any opportunity to make a presentation or explain any item or detail.

Minimums Qualification
The following requirement(s) have been identified as minimums for this procurement. A “No” response to any of the following question(s) (1) may be deemed non-responsive and the firm will be removed from the evaluation process.?
Explanation
The contractor shall provide an explanation to each question/specification, and it is your firm’s responsibility to ensure that your explanation supports the chosen response (Yes, No). The City reserves the right to correct any Contractor selected response based on Contractor’s explanation to each question/specification. Proposers will be scored on selected response (yes or no) and explanations given.

Complies Explanations

1. Contractor shall have been in the business
of providing the products and services
described in this RFP for at least two (2).

Yes
No
☒
☐
Yes, CDW•G confirms we have been in the
business of providing the products and services
described in this RFP for at least two years. In
fact, CDW was founded in 1984 and has
sustained consistent growth since then. Specific
to the public sector, we formed CDW•G in 1998
to focus on the needs of federal, state, local, and
education customers. We have been providing
City of Mesa, Information Technology Solutions, Products, and Services 3 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

IT products and services for nearly 40 years. In
addition, we have been managing OMNIA
Partners contracts for more than 15 years,
providing the products and services described
in this RFP. Under our existing contract with the
City of Mesa and OMNIA Partners, we have
adoption within all 50 states and utilization by
900 State Agencies, 6,750 Local Government
entities, 1,400 Higher Education entities, and
2,300 K-12 entities. Of these entities, we have
successfully built and launched over 92
Participating Public Agency-specific
agreements.

Firms Qualifications and General Information
Question Response

1. Brief history and description of Supplier to
include experience providing similar
products and services.

Founded in 1984, CDW LLC (CDW) is a leading provider of technology solutions to over 250,000 customers composed of small-, medium-, and large-sized public and private entities.

CDW Government LLC (CDW•G) is a wholly owned
subsidiary of CDW, incorporated in 1998 to address the
specific needs of our government, education, and healthcare customers. Our broad array of products and services ranges from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure, and digital
experience.

Our unique company structure provides the City of Mesa and OMNIA Partners with products and services only a large
national reseller can provide, combined with a local presence typical of a small business. Account Teams are segmented by agency type, Education (K-12/Higher Ed) or Government (State and Local/Federal), and by region. To provide the City of Mesa and OMNIA Partners with one contact who is
knowledgeable of every nuance of their organization, every customer has a dedicated CDW•G Account Manager as their primary point of contact. Customers in the largest markets also have the support of a local Advanced Technology
Account Executive (ATAE) in the field to facilitate onsite meetings and in-depth technical conversations.

CDW•G is one of the largest technology solution providers in the US, currently carrying more than 100,000 name-brand technology products from over 1,100 leading IT
manufacturers and software publishers. For the full list of our manufacturers and software publishers, please see our line card in Tab D, Exhibit 1. We have a large original equipment manufacturer (OEM) and software publisher presence in our offices across the country and are supported in the field by Advanced Technology Account Executives. CDW•G delivers
more than just products; we deliver IT solutions and services in a manner consistent with procurement guidelines and the City of Mesa and OMNIA Partners Participating Public
City of Mesa, Information Technology Solutions, Products, and Services 4 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Agencies’ preferences. With subject matter experts able to advise on the right IT solutions and the purchasing avenues to accommodate efficient and seamless procurement,
CDW•G offers flexibility in how customers engage with and buy from us. We pride ourselves on our innovation and a ceaseless desire to deliver an excellent customer experience.

We have over 15 years of experience managing OMNIA
Partners agreements. Through our contract management
capabilities and nationwide state, local, and education (SLED) sales force, we have successfully expanded contracts and member utilization rates. We hold three master
agreements, which include Region 4 ESC – TX - Technology Solutions, Products and Services, City of Mesa - Information Technology Solutions & Services, and Region 4 ESC – TX – Total Cloud Solutions. Additionally, we maintain ongoing strategic cadences with OMNIA Partners to drive contract utilization through enablement and marketing activities.

Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements.

2. Total number and location of salespersons
employed by Supplier.

We currently employ approximately 15,000 coworkers
globally across 51 different office locations in the US, including one office in Tempe, Arizona. In total, CDW has more than 4,200 salespersons, with approximately 1,500
salespersons at CDW•G dedicated to public sector agencies.

To provide the best experience to our customers, CDW•G’s sales force is segmented into four verticals: Higher Education, K-12 Education, Federal Government, and State and Local Government. Each team is further regionalized, allowing our Account Managers and Advanced Technology Account
Executives (ATAEs) to dive deep into communities and build relationships with localized areas.

We have provided visuals for our State and Local, K-12, and Higher Education segmentation as well as locations of our coworkers in Tab D, Exhibit 2.

3. Number and location of support centers (if
applicable) and location of corporate office.

We have 51 offices and two distribution centers around the United States, including one office in Tempe, Arizona. Our technical support technicians are based out of our Holmdel, NJ, location.

CDW•G is headquartered at 230 N. Milwaukee Ave. Vernon
Hills, IL 60061.

Offices and Distribution Centers
 Arizona: Tempe
 California: Glendale, Irvine, San Diego
 Colorado: Centennial
 Connecticut: Shelton
City of Mesa, Information Technology Solutions, Products, and Services 5 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Florida: Boca Raton, Tampa
 Georgia: Atlanta
 Illinois: Chicago, Elk Grove Village, Rosemont,
Vernon Hills*
 Indiana: Carmel, Indianapolis
 Iowa: West Des Moines
 Kansas: Overland Park
 Maryland: Columbia, Crofton
 Michigan: Detroit, Grand Rapids
 Minnesota: Bloomington, Minneapolis
 Missouri: St. Louis
 Nebraska: Omaha
 New Jersey: Cherry Hill, Holmdel
 New York: New York City (2), Pittsford, Syracuse
 Nevada: North Las Vegas*
 North Carolina: Charlotte, Greensboro, Raleigh
 Ohio: Cincinnati, Cleveland, Columbus
 Oregon: Portland
 South Carolina: Greenville
 South Dakota: Sioux Falls
 Tennessee: Nashville
 Texas: Austin, Dallas, Houston, San Antonio
 Utah: Midvale
 Virginia: McClean, Reston
 Washington: Bellevue, Seattle
 Wisconsin: Appleton, Madison, Milwaukee
*distribution center
In addition to our office locations, CDW•G's technical
engineering team is national and will travel to customer locations. We also leverage CDW•G partners to provide
local capability/services outside of our 51 support centers.

4. Describe any debarment or suspension
actions taken against supplier
As of the date of this submittal, CDW•G certifies that to the best of its knowledge and belief, CDW•G has not been listed by any federal or state authority as debarred or suspended.

5. Is your firm in the process of being sold.

Yes
No
☐
☒
If yes, please explain:

6. List three (3) government agencies
references for an equivalent products and
services contained in this Request for
Proposal.

References should be current customers
and verifiable and should be able to
comment on the Offeror’s related
experience.

Contact and required information for each of the following references are below.

City of Mesa, Information Technology Solutions, Products, and Services 6 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

A government agency is defined as
Federal, State, County, City/Town,
State/Local University/College, and
School Districts.
 Name of agency/firm
 Contact person(s) with direct knowledge
of the proposed solution and services
provided.
 Phone number
 E-mail address
 Products and Services provided
 Length of business relationship (time)
Response Below
Reference #1:
 Name of agency/firm: University of California, Los
Angeles (UCLA)
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Soren
Bondesen
 Phone number: 310-794-6063
 E-mail address: [email protected]
 Products and Services provided: Full Catalog of
Hardware, Software and Services, including Staff
Augmentation Services
 Length of business relationship (time): 11+ years
University of California, Los Angeles, (UCLA) is a public research university that serves 50,000+ students and nearly 8,000 faculty members. With a vast array of degree
programs and areas of study, including Law, Public Health, Hospitality, Medicine, and Theater, UCLA requires an IT provider that can meet the needs of a diverse set of
students, faculty, and interests.

Whether classroom technology, security and storage,
audiovisual equipment, software renewals, keyboards, or staff augmentation services – UCLA depends on CDW•G to
provide what they need. We support not only their IT
Department but also any other department that might require IT products, like their medical school or hospitality
department.

Recently, UCLA has taken advantage of our Staff
Augmentation Services to fill in gaps in one of their
departments. We have an extensive database of candidates and save UCLA stakeholders time by finding candidates,
conducting interviews, and handling paperwork.

As one of our largest customers on the current City of Mesa and OMNIA Partners contract, UCLA benefits from a
simplified procurement process, a knowledgeable team for all of their solution needs, and a dedicated CDW•G Account Manager to process multiple orders a day.

City of Mesa, Information Technology Solutions, Products, and Services 7 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Reference #2:
 Name of agency/firm: Michigan Department of
Technology, Management, and Budget (DTMB)
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Mary
Ladd
 Phone number: 517-763-0320
 E-mail address: [email protected]
 Products and Services provided: CDW•G’s full
catalog of products, solutions, and services,
including Security Software, Network Management
Software, Networking Products, Support Services,
and more.
 Length of business relationship (time): 7 years –
since August 2016
Michigan DTMB supports the business operations of
Michigan state agencies through a variety of services and aims to optimize enterprise-wide business, financial, and technical services. DTMB budget services more than 50,000 end users across the State and more than 20 departments, including the Secretary of State and Treasury.

CDW•G’s relationship with Michigan began in 2016 when
they sought a vendor who had relationships with numerous OEMs and could offer various products, services, and
solutions.

DTMB benefits from our ability to sell various OEM brands and our high-level partnerships with these OEMs. We offer DTMB our full catalog of products, services, and solutions while our purchasing size and scale deliver the best value to the State.

Reference #3:
 Name of agency/firm: City of Tempe, Arizona
 Contact person(s) with direct knowledge of the
proposed solution and services provided: Scott
Campbell, Chief Information Security and
Compliance Officer
 Phone number: 480-350-8948
 E-mail address: [email protected]
 Products and Services provided: Staff
Augmentation, Information Security Consulting,
Incident Response Playbook Development
 Length of business relationship (time): 7 years
The City of Tempe IT Department supports more than 1,600 City employees with a population of around 185,000
constituents. Like many mid-size municipalities, their IT Department found themselves needing additional help;
however, they required a partner who understood what that help looked like and knew when it was time to move forward, executing on the budget quickly, effectively, and responsibly.

CDW•G focused on relationship building with key IT
stakeholders, gaining trust and mindshare, and proving our City of Mesa, Information Technology Solutions, Products, and Services 8 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
long-term alignment to help drive exceptional outcomes for citizens and employees. Presenting a full stack of services offerings, the City of Tempe was able to choose resources that best aligned with yearly initiatives and requirements.

Using the City of Mesa OMNIA Partners contract as the
procurement vehicle, CDW•G delivered on several critical services. From simply providing a network security resource to help around the margins, to providing information security ad hoc services for consulting, we have been able to
continuously augment the skills of Tempe’s full-time IT staff to help them deliver on their goals.

NOTE:
 References listed will not be held
confidential and the City will not honor
Respondent’s request to keep the
information confidential.
 Initial evaluation - Respondents will be
evaluated based on the information
requested and provided by references.
 The City reserves the right, but does not
have the obligation, to contact any or all
the provided references. Proposers are
encouraged to provide detailed
information about each reference in the
Response Questionnaire as the City
may not directly contact a reference and,
instead, use the information provided
about a reference in the Response for
evaluation.
 The City reserves the right to contact
additional clients or persons for
references.

7. Describe how supplier differentiates itself
from its competitors.

CDW•G is a partner dedicated to walking next to our
customers every step of the way in their technology journey.

A significant priority in SLED IT initiatives is flexible, adaptable technology that can securely enable user needs. It’s not enough to provide customers with access to products they want quickly and efficiently. Procurement and Information Technology officers need to understand their options, and SLED agencies need to know their products are securely
sourced.

CDW•G is uniquely positioned to serve OMNIA Partners
Participating Public Agencies and is differentiated in the following areas:
 Business diversity programs and local impact
 Experience with OMNIA and OMNIA Partners
Participating Public Agencies
 Best-in-class contract management
 Technical innovation
 Secure supply chain and distribution model
City of Mesa, Information Technology Solutions, Products, and Services 9 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Depth and breadth of solutions across hardware,
software, cloud, cloud marketplace, professional
services, managed services, and staff augmentation
 Past performance of successfully guiding OMNIA
Participating Public Agencies through technological
and industry change
 Public sector expertise with dedicated sales and
technical resources aligned by industry
A detailed description of each area of differentiation is provided below.

Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we believe that the structure and depth of our program are significant differentiators for each of our customers. While we are not a M/WBE-certified company, our program seeks to empower diverse and local companies in the communities we serve nationwide. Instead of simply checking the box to meet requirements, we curate a unique network of quickly
deployable diverse business partners. This approach
embodies the goals of our customers by creating a multiplier effect that drives job creation and contributes to lasting economic empowerment in the communities we serve.

Our program allows the City of Mesa and OMNIA Partners to support their local communities through everyday IT
procurement. We work closely with the City of Mesa and
OMNIA Partners Participating Public Agencies to find
qualified, small and/or diverse suppliers to meet your goals, based on your requirements and needs.

In 2022, CDW spent $3.6B with certified small, diverse
suppliers, and we currently feature over 1,400 small and diverse suppliers who we partner with on a regular basis. As a testament to CDW•G’s commitment to how frequently we
help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B (nearly 64%) in 2022 was solely from CDW•G.

City of Mesa, Information Technology Solutions, Products, and Services 10 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Also in 2022, we more than doubled the size of our Business Diversity Program team to ensure that we take a customized, regional approach to better serve our diverse partners and establish local economies of scale. Our team understands the specific requirements that different states have and helps customers navigate, establish, and magnify impact, under their diversity goals. In Arizona, we’ve contributed the following in 2022:

CDW•G prides itself on having a strategic program that puts our Business Diversity partners first. Unlike some valueadded resellers (VARs) that see diversity requirements as a box to check, we find these requirements as a way to partner with local businesses and help them grow. Our goal is for these local, diverse companies to become long-term strategic partners of both our customers and CDW•G. We provide
greater insight into our Business Diversity Program in
question 2 of Firm’s Method and Approach below.

OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also experienced in discussing the value of OMNIA Partners
contracts. We believe the contract structure that the City of Mesa and OMNIA Partners offer, combined with our expertise in supporting dynamic procurement solutions with our broad customer ecosystem, provides a unique opportunity to
optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that Figure 1. 2022 Economic
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(@l $1 ,609,931 ....--,1_...B Total Spend in a a AZ in 2022 City of Mesa, Information Technology Solutions, Products, and Services 11 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
our customers often encounter. We understand the value of OMNIA Partners and its contracts and have been successful in expanding this contract to our customers.

CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings. Continuing to contract with CDW•G provides the City of Mesa and OMNIA Partners Participating Public Agencies with a secure partnership with a proven track record of positioning the contract nationwide and expanding the contract footprint among all SLED-eligible entities.

Contract Management Experience
While we manage numerous public sector contracts, we
believe it is the breadth of our contracts and the emphasis we place on contract compliance, company-wide, that allows us to be a leader in contract management. Many suppliers have well-established delivery and installation procedures but lack the plan or personnel to ensure compliance throughout the contract’s complete lifecycle.

A major differentiator for CDW•G is our Program
Management Team, a group of coworkers devoted to the full lifecycle of contractual sales, including managing active contracts. CDW•G invests in these resources because of our understanding that contracts are complex sets of
commitments. Centralizing our contract management within one department allows us to standardize our contract
management processes and share best practices. As a result, we reduce risks and improve efficiencies for CDW•G, and, more importantly, for the City of Mesa and OMNIA Partners Participating Public Agencies. With an average of over ten years of industry experience and active participation in the National Contract Management Association and World
Commerce & Contracting, CDW•G Program Managers are
qualified to advise and serve our customers at all stages of the contract process. CDW•G manages nearly 1,000 active SLED contracts, with OMNIA Partners contracts in the top 1% of our spend. Our contract managers become experts in their respective contract portfolios and can continue to provide insights to the City of Mesa and OMNIA Partners.

Access to the CDW•G Program Management team not only
ensures contract compliance but also assures the City of Mesa and OMNIA Partners Participating Public Agencies
that, when leveraging this contract, their purchases and piggyback agreements are overseen not solely by a sales team member but also by a highly skilled and specialized contract compliance professional.

Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of emerging technologies, including collaboration solutions, cloud, mobility, and virtualization, which is a major aspect of City of Mesa, Information Technology Solutions, Products, and Services 12 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
our ability to grow as a company. We have actively expanded our catalog, certifications, and solutions to address the latest IT developments, including cloud, IoT, software, and esports, so that we can continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating Public Agencies.

In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and
implement them.

Moving forward, we expect the landscape in which we
compete to continue to evolve as new technologies are
developed, and we will continue to evolve with those
technologies. To affirm our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward. CDW•G will continue to invest, organically and inorganically, in high-growth solutions and services capabilities so that we can continue to meet the needs of the City of Mesa and OMNIA Partners.

CDW•G understands that the City of Mesa and OMNIA
Partners Participating Public Agencies change and shift over time, and we are willing to change as technology changes.

Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading
manufacturers. When CDW•G doesn’t have a direct
relationship with an Original Equipment Manufacturer (OEM), we leverage our vast distribution network (i.e., Arrow, Synnex, Ingram Micro, a diverse partner, and more) to source a
product request. As such, should the City of Mesa and OMNIA Partners identify a product we do not currently provide, we will work to ensure you get what you need.

Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners. This team works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally
secure product(s) from our local distribution network within 24 hours.

Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings.

Ability to Adapt
CDW's market position, financial strength, and demonstrated agility enable us to deliver value that transcends helping our customers meet short-term IT objectives. We are with our customers in good times, but we are also there to help them City of Mesa, Information Technology Solutions, Products, and Services 13 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
navigate difficult circumstances and unprecedented
challenges.

We are relentlessly devoted to helping our customers meet the challenges related to resolving their technology needs.

One way we achieve this is through our agility in adapting to the unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW•G plays a critical role in continuing to supply IT products and services to our public sector customers, we prioritized a strategic response that would ensure our customers’ needs were met in the face of a significant strain on the global supply chain. We worked closely with our manufacturer partners to identify product recommendations based on projected availability. At the same time, we maintained focus on the well-being of our communities and helped our customers navigate a rapidly changing environment. We implemented stringent safety
measures in our distribution centers in order to maintain business continuity while prioritizing the well-being of our coworkers. Due to our having two distribution centers in different portions of the country, we are able to maintain our supply chain in the event one of those centers goes down for any reason.

For example, when a customer needed to quickly deploy
device rollouts to enable distance learning, they leaned on CDW•G to scope, design, and ship solutions in quick order.

When the facilities expecting these shipments were closed without advance warning, CDW•G worked closely with the 17 colleges and universities to reroute packages and ensure the essential deliveries were received. Our teams successfully rerouted hundreds of shipments. As the situation continued to evolve, our teams remained in contact with our carrier
partners to provide updates and continued to leverage
member input and requirements to inform our company-wide strategic buying decisions.

CDW•G’s unmatched product and solutions offerings,
coupled with an unrivaled partner network of leading
manufacturers and diverse businesses, enable us to give the City of Mesa and OMNIA Partners Participating Public
Agencies a partner that can adapt to any scenario, both in the short- and long-term.

Blended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the right products at the right value, right when you need them. Many of our
competitors rely on what we refer to as “virtual warehouses.” These resellers are entirely reliant on their distribution and OEM partners for packaging and shipping customer solutions.

This virtual warehouse model introduces extended lead times and uncertainty in sourcing and supply chain security. At CDW•G, we have blended the best of our OEMs and
distribution partners’ fulfillment capabilities with our own City of Mesa, Information Technology Solutions, Products, and Services 14 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
distribution centers to optimize quick and accurate fulfillment.

Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.

Public Sector Expertise
We have more than 30 years of extensive experience
providing solutions to public sector customers across
segments (federal, education, state and local). Our parent company, CDW LLC, was established in 1984, and CDW•G
was established in 1998 to better serve our federal, state and local, and education customers. Public sector business
comprised roughly 36% of our total annual revenue in 2022.

We maintain over 1,000 contracts in order to serve these customers efficiently and compliantly. Our portfolio
demonstrates widespread adoption and relevance, with
customers actively transacting across all 50 states.

Under the new contract, we will continue these efforts, with targeted account planning in collaboration with the City of Mesa and OMNIA Partners to expand the contract footprint to small, middle, and large entities.

Firms Method and Approach
Question Response

1. Provide a description of all services that
can be provided by your firm or partners
(e.g., cloud, services, maintenance,
implementation, design, analysis, training,
repair, staff augmentation, etc.).

We provide expert consulting, design, configuration,
installation, implementation, cloud, maintenance, analysis, training, repair, staff augmentation, lifecycle management services, and more. We provide more insight into the
services we offer, as well as products and solutions, in Tab D, Exhibit 3. Additionally, we have provided our full training course catalog in Tab D, Exhibit 4.

CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our lifecycle of services takes a consultative
approach to IT; we listen to your needs so that we can truly understand the challenges your organization faces. This level of understanding allows us to identify how technology can help you meet your goals. Then, we help you design, orchestrate, and manage your technology environment.

CDW•G offers a robust range of products and services that enable the City of Mesa and OMNIA Partners to develop
the best total solution to meet your specific needs while attaining the most value. As a testament to our services experience, we have recently received the following
awards:
 In 2022, we received Frost & Sullivan’s Global
Customer Value Leadership Award, recognizing
City of Mesa, Information Technology Solutions, Products, and Services 15 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
our growing services portfolio for its commitment
to our customers who seek support for their digital
transformation. The award recognizes our unique
focus on augmenting the value that our customers
receive, beyond simply good customer service,
leading to improved customer retention and
customer base expansion.
 In June 2023, we ranked #4 on CRN’s Solution
Provider 500 list. This list ranks the top
integrators, service providers, and IT consultants
in North America by revenue.
 Also in June 2023, we ranked #10 out of 501 in
the prestigious 2023 Channel Futures Managed
Service Providers (MSP) 501 rankings; MSPs that
qualify for the list must pass a rigorous review and
are ranked using a unique methodology that
weighs financial performance according to longterm health and viability, commitment to recurring revenue, and operational efficiency.

As evidenced by more than 15 years supporting OMNIA
Partners Participating Public Agencies, CDW•G's size and breadth allow us to accommodate a nationwide demand for services and fulfill obligations as a nationwide contractor.

We will continue to invest in high-growth solutions and services capabilities so that we can continue to meet the City of Mesa and OMNIA Partners Participating Public
Agencies’ needs.

We provide more insight into the services we offer, as well as products and solutions, in Tab D, Exhibit 3.

2. Please describe any local diversity
program(s) or partnership your firm
currently have in place.

Response should also include the following:
 Please define qualifications for
small business/diversity program or
partnership.
 Does your firm have a mentoring
program that supports your local
partnerships? If, yes, please
provide the details of your
mentoring program.
 Any required certifications
 Number of States and Cities
currently available?
 Plan to expand to other States and
Cities.

Business Diversity Program – Overview
Please describe any local diversity program(s) or partnership your firm currently have in place.

When you partner with CDW•G, you are partnering with a
company where business diversity is a deeply embedded,
ongoing priority. Since the inception of our Business
Diversity Program in 2007, we have sought to promote
diverse supplier participation representative of our
customers and communities that contributes to sustainable economic growth. CDW•G is prepared to help the City of
Mesa and OMNIA Partners Participating Public Agencies
meet their diversity goals. We’re committed to simplifying the complexity of Business Diversity for the City of Mesa and OMNIA Partners Participating Public Agencies.

While we are woman-led with our CEO Chris Leahy, we are not a minority- or woman-owned business enterprise.

Because we are not a large corporation with our own
M/WBE certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in communities across the US.

City of Mesa, Information Technology Solutions, Products, and Services 16 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Results of our Business Diversity Program
Partnering strategically with diverse and small businesses enables us to keep providing the industry's best experience while contributing to economic growth in diverse
communities nationwide. Since 2007, we have spent $25
billion, $3.6 billion in 2022 alone, with certified small, diverse suppliers, and we currently feature over 1,400 small and diverse suppliers who we actively partner with on a regular basis. Of the $3.6 billion in 2022, $2.3B was solely from CDW•G supporting public sector goals.

In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 USbased companies procuring more than $1 billion annually from minority- and women-owned businesses on a first-tier basis.

In 2021, industry-leading research IT research firm and consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.

Gartner concluded the following: “CDW’s supplier diversity team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from past supplier engagements.” Our comprehensive Business
Diversity Program ultimately allows procurement officials to confidently incorporate small and diverse suppliers into their supply chain.

In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team.

These regional market leaders are focused on building
partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach
enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

In 2023, CDW hosted the BDR Summit. The Summit is an
annual gathering of BDR members to discuss best
practices and opportunities for supplier diversity program growth.

Benefits
Benefits of our Business Diversity Program and
incorporating small and diverse suppliers include the
following:
 Meet the City of Mesa and OMNIA Partners
Participating Public Agencies’ small, minorityowned supplier goals without having to invest time City of Mesa, Information Technology Solutions, Products, and Services 17 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
and resources into finding, evaluating, and
engaging them yourself.
 Diversify the City of Mesa and OMNIA Partners
Participating Public Agencies’ supply chain,
boosting your resilience and agility in an
unpredictable world.
 Enjoy a first-mover advantage when it comes to
new, cutting-edge technologies.
 Benefit from our strong supplier relationships and
global procurement capabilities.

We understand that each OMNIA Partners Participating
Public Agency will have different requirements, laws, and goals. CDW•G is continuously developing more small and
diverse partnerships to meet our customers’ needs. These relationships include, but are not limited to, product
manufacturers, distributors, and service providers
nationwide who support direct (Tier 1) and indirect (Tier 2) fulfillment through presales and service engagements. We recruit diverse and disadvantaged partners locally and
regionally because customer spending goals are typically tied to local laws and require the partner to be certified within their city or state.

These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to engage with the diverse partner that suits their technology needs and where the diverse partner’s business is best suited to provide support in the sales cycle. We strive for our small and diverse partners to meaningfully participate in meeting customers’ IT needs.

Tier I and Tier II Programs – Overview
We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity Program offers a broad and robust partner network.

The following are a few ways that CDW•G can support the City of Mesa and OMNIA Partners Participating Public
Agencies in meeting your diverse supplier goals:
 Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
 Conduct customer-focused planning sessions with
CDW•G Account Manager and Business Diversity
program representative.
 Utilize information gathered from planning
sessions to develop custom plans to achieve
customer goals around Business Diversity.
 Perform ongoing engagement to adjust plans as
necessary.

More insight into our Tier I and Tier II Programs is below:

The Tier I Program
City of Mesa, Information Technology Solutions, Products, and Services 18 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G is continuously developing additional small and
diverse partnerships to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ Tier I needs. In fact, we offer an online registration tool where businesses can register for future opportunities with CDW•G. Our growing list of suppliers means that the City of Mesa and OMNIA Partners Participating Public Agencies can count on
CDW•G to deliver against their diversity spending targets.

CDW•G has also partnered with M/WBE leasing companies
that can support the City of Mesa and OMNIA Partners
Participating Public Agencies’ Tier I spend requirements.

CDW•G’s Tier I program offers a low-risk experience for agencies looking to achieve direct spend with small,
disadvantaged businesses while upholding the highest
standards of IT procurement.

The Tier II Program
In an effort to foster even more opportunities for small, diverse businesses, CDW•G launched a Tier II Business
Diversity Program in 2009 for its key manufacturing,
distribution, and logistics partners. The program’s goal is simple: to further opportunities for competitive small and diverse suppliers to supply goods and services to CDW•G and deliver them to our customers like the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G
also provides Tier II reporting to customers that track their spending, ensuring that suppliers meet contract
compliance and obligations. Our Tier II reports show the items that CDW•G purchased from diverse suppliers, all
items that our customers purchased from CDW•G, and all
items that CDW•G purchased from diverse suppliers to fulfil customers’ orders directly. A major advantage to this model is the ability to recognize spend across multiple diverse firms by leveraging CDW•G’s network of vetted hardware
and software suppliers.

Recent Awards and Recognition
Recent notable awards that demonstrate our commitment
to diversity include:
 2023 Military Times Best for Vets: Employers List
 2024 Military Friendly Employers Award from
Military Friendly
 2023 Best Employers for Diversity – Forbes
 In February 2023, we were named one of
America’s Top Corporations for Women’s
Business Enterprises (WBEs) by the Women’s
Business Enterprise National Council (WBENC).

According to the WBENC, this honor is the only
national award recognizing corporations for worldclass Business Diversity programs that reduce barriers and drive growth for women-owned
businesses
City of Mesa, Information Technology Solutions, Products, and Services 19 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Ranked #11 of Nasdaq 100 companies for its
ESG reputation in December 2022
Commitment to Helping Close the Digital Divide
An essential part of our Business Diversity Program is our commitment to closing the digital divide. One of CDW•G’s core values and strengths is making technology work so
people can do great things. However, we recognize that
technology doesn’t work equally for everybody, and
reliable access to technology is often not equitable,
resulting in a digital divide. We are determined to change this narrative and are passionate about closing this divide within our company and the communities we support.

Through our Business Diversity Program, we are actively working towards digital equity and making a positive
impact. Below are a few of the ways we work to close the digital divide:

Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and services to sectors that need them the most, such as
education, healthcare, and government. We firmly believe that closing the digital divide requires collaboration from all leaders, within and outside our organization. By partnering with like-minded organizations that share our commitment to digital equity, we can amplify our collective impact and bridge the gaps we see everywhere.

Business Diversity
Our Business Diversity Program is a critical differentiator for CDW•G, enabling us to deliver increasingly innovative products, services, and solutions to our customers. We
take pride in our comprehensive and active program,
recognized as global champions for Business Diversity by esteemed organizations like Gartner, the Billion Dollar Roundtable, and WEConnect International. We also
embrace the responsibility of sharing our experience and expertise with our customers and suppliers because we
believe that when they succeed, we all win.

Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a
unique opportunity to create jobs and contribute to lasting economic empowerment in our communities. With the
global population becoming increasingly diverse, minority audiences are emerging as a significant target for
companies, and diverse-owned businesses play a vital
role in the small business sector.

Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical
behavior throughout our global supply chain. We
continually advance our global Business Diversity
strategy, and in 2022, our operations in Canada and the City of Mesa, Information Technology Solutions, Products, and Services 20 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

UK exceeded their diverse spend targets. Collaboratively with our customers and supplier partners, we believe in the power of community members as drivers of
prosperous, resilient local economies, creating efficiencies throughout our global supply chain.

Increasing our Diverse Supplier Spending
Our commitment to business diversity is demonstrated by our substantial spend with small and diverse businesses.

Since 2007, we have transacted over $25 billion with
these enterprises.

Social Impact
We are committed to making a long-lasting, meaningful
difference through our global Social Impact program. With more than 80 social impact partners and as members of
Tech for Good, we invest in technology that creates
deliberate, positive social benefits. One recent partnership is with Compudopt, a national nonprofit that provides
technology access and education to under-resourced
youth. Our collaboration across the country aligns with our shared strategy of providing access to technology.

Through local donation drives and employee engagement
at Compudopt locations, we empower youth by
repurposing personal, non-company computers and
educating them about the potential of technology.

Qualifications for Small Business/Diversity Program
• Please define qualifications for small business/diversity program or partnership.

We have a proactive approach to identifying and engaging diverse subcontractors and partners in our projects.

CDW•G has a comprehensive vetting process that ensures
each small and diverse partner can meet our customers’
quality and performance expectations. Partner selection is based upon such criteria as business case, price,
responsiveness, quality, geographic reach, available skill set, length of the project, and overall customer satisfaction.

Committed to growing our Business Diversity Program,
CDW•G actively seeks out diverse suppliers through
Business Diversity databases, attends Business Diversity events and trade fairs, and collaborates with diversityfocused organizations and industry associations. We also maintain a comprehensive internal Business Diversity
database that is constantly growing; this resource serves to connect project managers with qualified, diverse
subcontractors and partners.

Should the City of Mesa and OMNIA Partners Participating Public Agency have specific goals to meet, we will work with you to identify and engage a qualified, diverse
subcontractor so that you can not only meet your own goals but also positively contribute to your own communities.

City of Mesa, Information Technology Solutions, Products, and Services 21 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Mentoring Programs
• Does your firm have a mentoring program that supports your local partnerships? If, yes, please provide the details of your mentoring program.

Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City University of New York (CUNY) and Texas Tech University; these programs are designed to enhance diverse partners’ capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.

With these programs, we are able to help grow their
businesses and relationships.

Building on that momentum, we’ve collaborated with other universities to expand our efforts to help diverse
businesses capitalize on their expertise to win business. In August of 2023, we welcomed our fellow BDR members to
our Vernon Hills, Illinois, headquarters for BDR’s 2023 summit to share best practices in pursuit of the collective vision to leverage our supply chains and positively impact our world.

During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.

Required Certifications & Partner Certifications
• Any required certifications
While we are and have been woman-led with our CEO and
Chair Chris Leahy since January 1, 2019, we are not a
minority- or woman-owned business enterprise. Because
we are not a large corporation with our own M/WBE
certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in
communities across the US.

All of our diverse partners are required to hold and maintain diversity certifications. CDW•G accepts certifications from national and international Business Diversity certification councils, as well as city, state, and federal government entities.

States and Cities
City of Mesa, Information Technology Solutions, Products, and Services 22 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
• Number of States and Cities currently available?
Our Business Diversity Program is active in all 50 states, as well as Canada and the United Kingdom.

Plan to Expand
• Plan to expand to other States and Cities.

CDW•G continuously seeks new partnerships that help our customers meet their small and diverse supplier goals and support local communities. As a testament to our effort to continue building our Business Diversity Program, we
enhanced our national strategy across the US by
welcoming supply chain experts to our growing team in
2022. These regional market leaders are focused on
building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive
approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.

As a whole, CDW•G’s Business Diversity Program goals
are to increase procurement opportunities for direct and indirect spending with small, minority-owned, womenowned, veteran-owned, disabled-owned, and other small, disadvantaged businesses. Our philosophy on diversity
extends beyond our coworkers, the customers we serve,
and the communities we live in to include our valued
supplier partnerships. Our commitment to strategically
partner with qualified businesses enables CDW•G to
continue to provide the best customer experience while
contributing to economic growth in diverse communities.

Small and Diverse Partner Testimonials
MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned business, was founded in 2017 by Khaled Mussa. Here’s what KNZ has to say about their partnership with CDW•G:
“CDW•G has been an invaluable support to KNZ Solutions.

Their commitment to fostering collaboration and nurturing partnerships truly sets them apart. Their expertise,
resources, and unwavering dedication played a pivotal role in navigating the challenges inherent in our industry. The impact of this partnership extends far beyond the bottom line – KNZ’s employee count increased, and jobs were
created. Our partnership has not only elevated our
business but has also reinforced our belief in the
transformative power of meaningful partnerships. We look forward to continued success and growth together.”
City of Mesa, Information Technology Solutions, Products, and Services 23 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based WBE founded in
2018. Read about the BlackHawk Data and CDW•G
Partnership below:
“One of my primary go to partners has always been CDW.

I knew if I went to them for advice, suggestions, and just to simply talk to, they would help me get through the start up phase. Well, they did more than that. Along with the local team in New York, the CDW Diversity Team helped me and
made introductions to people around the US that I would not normally have met.

I do honestly owe a good amount of our success to the
CDW Team. As without them, getting through some of the
hardest and darkest times may not have been possible
without them.

Because of partners like CDW, we have been able to grow the business to 45 people, hopefully, $60M in 2023, and become a CRN Triple Crown Winner.

My heart is full with love and continued support on building our relationship.”
WBE Testimonials – WBENC Conference
In 2023, CDW funded a booth for 15 woman-owned
businesses at the annual Women’s Business Enterprise
National Council (WBENC) conference. This financial
commitment directly impacted the growth of those
businesses. Here’s what two women had to say:

Pam Feld, CEO, WBE/MBE: The booth sponsored by CDW
afforded me the opportunity to deepen existing corporate relationships and engage with a multitude of WBEs from all over the country. I came away with 2 RFPs, 4 potential
speaking opportunities, and 6 meetings lined up for
expanding relationships.

Mellissa Tong, CEO, WBE/MBE: I was really grateful that my talk at CEO Success Community Booth 718 was so well
received that I got a recommendation to deliver a one-hour talk on Storytelling for Branding and Marketing for Maui’s Economic Development Center in late April. Then, I was
contacted by WBENC national to do a pitch workshop for
them on May 5th. None of this would have happened
without CDW's generous support of Booth 718 at WBENC
in 2023.

MBE Testimonial – Betis Group
Betis is a minority-owned systems integrator with 25 years of experience providing Information Technology consulting and solutions on a global scale. Here’s what Betis had to say:

Betis and CDW have enjoyed a highly successful
relationship since 2001. Thanks to CDW's successful
City of Mesa, Information Technology Solutions, Products, and Services 24 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
contract win record, Betis provided project management, technical, and device installation services at more than 100 locations around the world. Over the last several years, our relationship [with CDW] has expanded as Betis helps
support and deliver CDW's winning formula for gaining
market share with private-sector customers who want to
buy through a Tier-1 Diversity Supplier. The strategic
collaboration between Betis and CDW has led to the
acceleration of delivery and solutions for both our
companies.

3. Please provide a statement regarding any
sustainable, environmental, or socially
responsive initiatives or practices your firm
or suppliers have engaged in. This can be
related to the specific products and/or
services contained in this RFP.

CDW•G collaborates with our coworkers, customers,
technology partners, and communities to improve the
environment, create positive social impact, and live and operate in a more sustainable and ethical world. Our
Environmental, Social, and Governance (ESG) journey and priorities are focused on where CDW•G is uniquely
positioned to make the greatest impact and sustainably add value. While we have provided insight into our ESG
Program below, we encourage the City of Mesa and
OMNIA Partners Participating Public Agencies to explore our 2022 ESG Report here.

CDW is raising the bar on our ESG program. We have
expanded the leadership and governance of our ESG
program, named a global head of ESG, and designated risk and ESG business leaders across the business. We also
created a Climate Task Force to drive climate awareness within CDW and lead the development of our global climate strategy.

Environmentally Preferable Products
Our commitment to sustainable and socially responsible
technology implementation remains a priority, and we have advanced these efforts by enabling online searchable
access for customers to an expanded portfolio of
environmentally certified products and cloud-based
solutions that improve energy efficiency. The City of Mesa and OMNIA Partners Participating Public Agencies can
identify and select from a broad range of environmentally certified products (Energy Star, Electronic Product
Environmental Assessment Tool (EPEAT), and TCO
Certified) and cloud-based solutions that deliver added energy efficiency.

CDW•G assists customers in determining environmentally
preferable products in many ways, including:
 Providing website specifications for each product
details; i.e., EPEAT and/or Energy Star compliant
and specific power consumption data, where
available
 Providing a portfolio of manufacturers that are
committed to producing environmentally friendly
City of Mesa, Information Technology Solutions, Products, and Services 25 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
technology and that have programs and policies
that support their commitment.
 Offering products that meet the evolving
standards associated with the Environmentally
Preferable Purchasing Program (EPP) and the
IEEE 1680 Standard for the Environmental
Assessment of Personal Computer Products
 Training our sales teams on the requirements of
Executive Order 13101 Greening the Government
Through Waste Prevention, Recycling, And
Federal Acquisition
CDW•G is committed to protecting the environment by
continuing to manage our business with increased
efficiency and understanding the full extent of our
environmental impact. While we strive for continuous
improvement in the environmental performance of our
operations, we recognize our greatest opportunities to
impact the environment lie in our supply chain and our
ability to work with our partners to address issues such as climate change and waste reduction. More than ever, we
are focused on working with our partners and outside
experts to evaluate our environmental impacts and
opportunities.

Our environmental efforts also include continuing to focus on waste reduction at our facilities and expanding our
participation in leading electronics recycling programs that benefit our customers, partners, and communities. We are very proud of the outstanding efforts of our coworkers in the areas of workplace culture and coworker engagement,
diversity, equity and inclusion, business diversity, digital equity, and other forms of social impact. We are also
pleased to highlight that we have made the strategic
decision to align our ESG priorities with eight of the UN Sustainable Development Goals.

Environmental
CDW•G is committed to being a good steward of the
environment and earth’s natural resources. We strive to continuously improve our own environmental performance
while growing our business and supporting our partners
and customers. Given our role in the technology sector as a leading multi-brand technology solutions provider, our greatest opportunities to impact the environment lie in collaborating with our supply chain and working with our partners and customers to help them achieve their
environmental goals. This includes continuing to expand our offering of sustainable and socially responsible
technology products and solutions.

We continue to elevate our role in sustainable and socially responsible technology by working with our technology
partners to promote their environmentally certified products City of Mesa, Information Technology Solutions, Products, and Services 26 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
and solving for our customers’ outcomes around their ESG goals and priorities.

In 2022, we made it easier for our sales teams and our
customers to identify and select from a broad range of
environmentally certified products and cloud-based
solutions that deliver added energy efficiency. CDW•G ecommerce sites enable the City of Mesa and OMNIA Partners Participating Public Agencies to filter their online catalog search to identify and buy third-party-certified products, and our sales teams are trained to assist the City of Mesa and OMNIA Partners Participating Public Agencies with finding and selecting these products. Our goal is to be able to offer all of our customers full stack of solutions that address a broad spectrum of environmental considerations.

In addition to third-party-certified products, we are
enhancing our ability to deploy and configure products
remotely to reduce the environmental impacts of packaging and transportation, and offering device recovery and
recycling programs to reduce electronic waste from
products that need to be replaced.

Social
Our commitments to diversity, equity and inclusion,
business diversity, digital equity for our communities, and other forms of social impact strengthen us. We are very proud to have so many partners and customers join us on this journey. CDW•G takes a comprehensive approach to
diversity, equity, and inclusion (DEI). We are deliberate and focused on creating a culture where The CDW Way
becomes a lived reality – where our dedication to our values of trust, connection, and commitment is evident and where belonging is an everyday experience for all our coworkers, customers, business partners, and communities. CDW•G is committed to embracing and fostering diverse thinking,
inclusive behaviors, and equal opportunity across our
global operations.
 For our coworkers, we strive to attract diverse
talent, create opportunities for advancement and
professional growth, and provide a sense of
inclusion and belonging where everyone can be
their authentic self.
 In our supply chain, we are committed to
maintaining an industry-leading business diversity
program.
 In our communities, we have focused our Social
Impact commitments around digital equity to help
close the digital divide. Our Social Impact
approach empowers coworkers, partners, and
stakeholders to create sustainable and equitable
change in the world.

Business Resource Groups
City of Mesa, Information Technology Solutions, Products, and Services 27 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW’s Business Resource Groups (BRGs) continue to
play a vital role in the coworker experience by
encouraging connection and serving as a forum for
coworkers to make their voices heard, build awareness,
celebrate their affinity area(s), serve their communities, bolster allyship, offer professional development
opportunities, and provide perspective on diversity and inclusion initiatives.

Committing to Diverse Talent
We aspire to be the best place for diverse talent by
promoting equity in our processes for hiring, advancing, developing, and retaining our coworkers and leaders. We strive to attract a diverse talent pool so we can increase diversity representation in all forms within CDW. To put our commitments into action, we have adopted a strategic, integrated approach to continuously address the
representation of both professionals of color and women at all levels of our organization – from hire to retire. In addition to our focus on enhancing the diversity of our candidate pool and new coworker population, we also aim to expand diversity at the manager and director levels, which creates upward mobility toward vice president and executive leadership positions.

Social Impact
CDW Social Impact makes a concerted effort to:
 Engage our coworkers by encouraging and
supporting them to broaden their awareness and
give their time and resources to the causes that
matter most.
 Empower our communities by building new and
expanding existing nonprofit partnerships
throughout the world that align with our purpose
and values.

Governance
We know that integrity, trust, and good corporate
governance matter to all our stakeholders. By ensuring
smart governance and ethics and compliance practices, we continue to earn the trust and confidence of our
stakeholders, which enables us to sustain our success and create long-term shareholder value.

Corporate Governance
CDW’s commitment to good corporate governance is
unwavering - from our Board to our Executive Committee
to all levels of our organization. The governance structure of the company is designed to be a working structure for principled actions, effective decision-making, and
appropriate monitoring of both compliance and
performance.

City of Mesa, Information Technology Solutions, Products, and Services 28 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Ethics and Compliance
Our ethics and compliance program is built around our
efforts to guard and protect that trust. The CDW Way Code, which applies to all coworkers and directors, is the basis for how we work at CDW. It is imperative that CDW ensures
we adhere to The CDW Way Code and follow all legal and
regulatory requirements. It defines our standards for
corporate behavior and provides direction and insight into the ethical and legal issues coworkers may face. Further, the Code focuses on the importance of organizational and individual accountability as we work to maintain the trust of our fellow coworkers, customers, shareholders, and other stakeholders. Topics addressed in the Code include:
 Confidentiality of company, customer, and
business partner information
 Avoidance of conflicts of interest
 Compliance with government contracting
requirements
 Fair dealing
 Marketing practices
 Financial integrity
Data Privacy and Information Security
Aligned with our commitment to ensuring strong ethics
and compliance, we continued to build on our data privacy strategic framework in 2022 with the rollout of a formalized mission, principles, and objectives for ensuring strong data ethics. Through global collaboration and a proactive, adaptable approach, our data privacy program strives to:
 Enable CDW’s continued growth
 Support a strong culture of thoughtful and
responsible data use
 Improve and implement controls, policies, and
processes to ensure privacy compliance
2022 Progress and Milestones
2022 was a year of significant ESG progress and
milestones. We extended our efforts to address critical areas such as access to environmentally certified products, climate action, waste reduction, coworker engagement,
recruiting of tech talent, diversity, equity and inclusion, social impact, business diversity, governance and ethics, and global information security. We also significantly
expanded our efforts to engage in ESG discussions with
our investors, coworkers, customers, partners, and
communities.

Specific strategic milestones during the year included:
 Added a global head of ESG to our team and
designated risk and ESG business leaders across
the business
City of Mesa, Information Technology Solutions, Products, and Services 29 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Began refining our ESG governance structure to
drive greater accountability and ongoing
engagement with leaders and subject matter
experts
 Engaged leaders and teams throughout the
enterprise in an ESG strategy development
process
 Created a cross-functional, geographically diverse
Climate Task Force to drive climate awareness
within CDW and lead the development of the
company’s global climate strategy
 Made the strategic decision to align our ESG
efforts with eight of the UN Sustainable
Development Goals
 Initiated an ESG materiality assessment refresh
that will be completed in 2023 and will guide our
strategic focus in the coming years
We are committed to a high degree of transparency about our ESG performance – in our annual ESG report, on our
website, in our Task Force on Climate-related Financial Disclosures (TCFD) and Sustainability Accounting
Standards Board (SASB) disclosures, and in our proxy and annual report.

4. Does your firm or partners use packaging
that is reusable or recyclable?
Yes, we use 100% recyclable envelope shippers as well as pick-pack shipping containers, which are made from the
maximum allowable amount of post-consumer recycled
material and are 100% recyclable.

Partners
We also maintain freight service contracts with UPS,
FedEx, and DHL. Insight into their packaging is provided below:
 UPS offers reusable packaging.
 FedEx offers packaging options that are reusable,
recyclable, and made from recycled content.
 DHL has various policies and standards they
follow, including using paper that is recycled, and
using 30% certified renewable material for
shipping labels, tape, and pallet wrap, and 50%
certified renewable for void fill material and
mailing bags.

5. Does your firm or partners operate hybrid
vehicles? If yes, please describe the
vehicles.

CDW•G does not maintain a fleet of vehicles for delivery.

As a result, we do not directly operate hybrid vehicles in the US.

Currently, approximately 98% of our US shipments are
delivered by carriers enrolled in the US EPA SmartWay
Transport Partnership, which helps companies advance
supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency, and all of our US shipments are handled by carriers with climate
City of Mesa, Information Technology Solutions, Products, and Services 30 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
goals. We are also working with our third-party shipping and logistics partners to develop transportation management systems and delivery schedules that help them increase
their own energy efficiency, which helps to reduce our
transportation-related emissions.

In addition, CDW UK has multiple transportation efficiency efforts in place, including using net zero couriers, bulk purchasing and delivery, and reducing air travel through incountry services. There are 45 hybrid vehicles on order for 2023 delivery, representing 59% of our UK fleet.

Partners
We believe it is important that our partners have similar missions and values as CDW•G and our customers; we
maintain freight service contracts with UPS, FedEx, DHL, and less-than-truckload (LTL) freight providers, including highly secure transportation options. Insight into our
partners’ hybrid vehicles is below:
 UPS operates hybrid electric package-delivery
vans to reduce use and emissions of its fleet.
 FedEx operates more than 170 hybrid vehicles
around the globe, including the largest fleet of
commercial hybrid trucks in North America.
 DHL Express deployed 100 new electric delivery
vans in 2021.
 CEVA Logistics is leveraging Plug-in Hybrid
Electric Vehicles and Mild Hybrid Electric
Vehicles.
 Expeditors implemented EVs in their operations.

6. Does your firm or partners vehicles
operate/run on renewable fuels such as, but
not limited to biodiesel, biogas, or
renewably product synthetic fuels? If yes,
please describe the vehicles.

While CDW•G does not own/operate vehicles that run on
renewable fuels, we maintain freight service contracts with UPS, FedEx, DHL, and less-than-truckload (LTL) freight
providers, including highly secure transportation options such as Tforce Freight, Expeditors, DHL, and Ceva.

Partners
Insight into our partners’ vehicles is provided below:
 UPS owns one of the world’s largest private fleets
of alternative fuel and advanced technology
vehicles, including, but not limited to, Compressed
Natural Gas, Electric Vehicles, Hybrid Vehicles,
and E-Bikes. They are collaborating with suppliers
to increase alternative delivery options like EPowered Semi Trailers and electric vertical takeoff and landing. By 2025, 40% alternative fuels will be used in UPS’s ground operations.
 FedEx’s fleet of over 6,200 alternative fuel
vehicles includes hybrid, electric, liquefied, or
compressed natural gas, liquefied petroleum gas,
and hydrogen fuel cell vehicles.

City of Mesa, Information Technology Solutions, Products, and Services 31 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Tforce does not have any equipment that runs on
renewable or synthetic fuels.
 Expeditors is a US EPA SmartWay Program
partner and has saved an estimated 750,359
metric tons of CO2 since 2010. They have a
target to reduce the scope of CO2 emissions per
square foot from mobile equipment by 20% by the
end of 2025, resulting in 95% of their forklifts
being electric.
 DHL’s assets run on 20% Biodiesel Mix.
 Ceva has hydrogen and natural gas for select
vehicles in the US; these are modified trucks that
accept hydrogen and natural gas instead of
diesel.

7. Does your firm or partners use any of your
firms’ vehicles have automatic start/stop
technology?
CDW•G does not operate a fleet of vehicles for delivery. As noted in question 6, we partner with economically
responsible couriers. In addition, CDW’s two distribution centers use stand-up electric forklifts; these automatically shut off once the user steps off the forklift.

Partners
Insight into our partners’ vehicles is below:
 UPS leverages a range of technologies and
processes that reduce engine idle time and
ensure a lower-carbon journey.
 FedEx does not provide specific information about
start/stop vehicles for their fleet; however, they
estimate by 2025, 50% of parcel pickup and
delivery is intended to be electric. Additionally,
FedEx was the first customer to receive 150 new
BrightDrop Zevo 600 vans, which have zero
tailpipe emissions.
 DHL’s assets have set idling parameters to shut
off after 15 minutes of idling and auto-start once
the pedal is touched.
 Ceva uses auto start/stop technology for its
natural gas and electric vehicles in the US and
across the globe.

8. Please explain your firm’s process for
accepting and process requests for quotes
using contract rates. Please include
number of days or hours required to
generate/issue request quote and deliver to
customer.

The City of Mesa and OMNIA Partners Participating Public Agencies can request quotes directly through your
dedicated CDW•G Account Manager or online through
your CDW•G Account Center. The rates in your Account
Center will reflect special contract rates; dedicated
Program Manager, Ty Robles, will ensure the correct
contract price is maintained. Ty regularly conducts selfaudits to ensure pricing compliance and takes corrective action if needed.

Through Your CDW•G Account Center
The City of Mesa and OMNIA Partners Participating Public Agencies can create a quote instantly, right from your own City of Mesa, Information Technology Solutions, Products, and Services 32 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
shopping cart. Once you build your cart, you can either create the quote and send it to yourself for later, or you can purchase the items right then and there. Regardless of whether you decide to save your quote or purchase,
your CDW•G Account Manager will get a copy of your
quote or order for review. Once the City of Mesa and
OMNIA Partners Participating Public Agencies are ready
to order, your CDW•G Account Manager will review before manually releasing the order. This step helps mitigate
incorrect orders.

Through Your CDW•G Account Manager
Should you choose to have your Account Manager create
a quote for you, the City of Mesa and OMNIA Partners
Participating Public Agencies can review it moments after your Account Manager creates it. From there, the quote
can be printed, forwarded to colleagues or managers for pre-authorization, or converted to a live order.

When you request a quote through your CDW•G Account
Manager, he or she strives to respond to standard
requests for quotes quickly. Quotes that require research or input from a specialist may take a little longer to
complete. A standard quote will typically be returned
within 24-48 hours.

9. How many orders are processed daily on
an average?
On average, we process 14,000 orders per day.

The Vernon Hills distribution center processes an average of 90,000 units per day. The Las Vegas distribution center processes a daily average of 47,000 units per day. We ship 40,000 to 50,000 boxes per day, depending on the time of year.

Our large, on-hand inventories and strategically located distribution centers allow us to ship the City of Mesa and OMNIA Partners Participating Public Agencies’ products to your locations quickly and cost-effectively. Also, our
proximity to our principal distributors enables us to obtain competitively priced, non-stocked items for quick
turnaround.

10. What is the highest number of orders
processed in a single day?
The highest number of orders processed in a single day
was approximately 19,000 orders.

11. Describe your delivery commitment: As one of the largest solution providers in the US, CDW•G has positioned itself very closely with the major shipping companies and other delivery service companies to provide standard or expedited product delivery. Due to extensive carrier worldwide service capabilities, excellent record for on-time delivery, and competitive pricing, we ship the
majority of our products via UPS or FedEx. Both companies have on-site employees at our distribution centers,
individuals with a track record of supporting CDW•G with City of Mesa, Information Technology Solutions, Products, and Services 33 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
sophisticated capabilities to leverage their intermodal transport options.

In addition, your CDW•G Account Manager will keep you
informed regarding delivery expectations. If any item is out of stock, he or she will continue to provide updates
regarding the expected delivery time. Order status
information is also available 24 hours a day in your CDW•G Account Center.

Our purchasing department maintains ample supply of
goods on hand between our Illinois and Nevada distribution centers. We have multiple staging options, including preorder and buy and hold agreements, which are subject to additional terms and conditions. This service allows
inventory to be stocked for customers in order to manage situations such as large customer rollouts or to take
advantage of certain market conditions. We have a
replenishment program that has specific criteria for each manufacturer and takes lead time into consideration when placing orders. We have Electronic Data Interchange (EDI) feeds with most of our suppliers, outlining quantity, location, and cost of goods. CDW•G leverages its position in the
competitive channel and overall buying power to secure
favorable product discounts. As a result, we can pass along the volume discount savings to the City of Mesa and
OMNIA Partners Participating Public Agencies, and many
products are available for immediate shipment.
a. What is your fill rate guarantee? Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.

Order fulfillment may vary due to the addition of
configuration services and based upon the complexity of those services. Our strong working relationships with
manufacturers and distributors, effective inventory
management procedures, and state-of-the-art automated
systems allow us to provide the products that you need
when you need them.

Additionally, our ISO-certified (ISO 9001:2008) order
fulfillment procedures and requirements meet rigorous
industry standards to ensure that your order is shipped quickly and accurately; overnight and ConfigurationsPriority orders receive processing priority during order fulfillment.
b. What are your delivery days? CDW•G’s standard delivery is Monday through Friday, excluding Thanksgiving, Christmas, and New Year’s Day.

Arrangements can be made based on the City of Mesa and
OMNIA Partners Participating Public Agencies’ needs to
fulfill orders on weekends and holidays for an additional fee.

Customers should provide at least a 48-hour notice in order to allow time to properly set up any weekend or holiday deliveries.

City of Mesa, Information Technology Solutions, Products, and Services 34 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
c. Do you offer next day delivery? Yes, CDW•G can ship same day, overnight/next day, 2nd day, 3rd day, and ground in most US geographies. An
expedited freight charge may be added for this service. d. How do you facilitate emergency
orders? Whenever a City of Mesa and OMNIA Partners
Participating Public Agencies Participating Public
Agency’s order requires expediting, it will be treated with priority. If an emergency situation arises, contact your dedicated CDW•G Account Manager, who will place the
order and arrange for expedited delivery. Due to our very large inventory at our two distribution centers, it is very likely that we will have the product(s) you need for
immediate shipping. Overnight and Configurations-Priority orders receive processing priority during order fulfillment.

The most economical option is to utilize FedEx or UPS for overnight delivery for arrival by 10:30 AM the next morning (to most areas). However, FedEx and UPS may not be
available options for heavy-weight shipments. CDW•G
Account Managers can help identify the best option
available depending on the weight and destination.
e. Are shipping charges exempt for
ALL who use this contract? Unlike some vendors, CDW•G offers no charge ground freight for shipments less than 70 pounds within the 48 contiguous United States.

For those instances that are larger than 70 pounds or
require express or overnight delivery, shipping costs will be pre-paid by CDW•G and added to the customer invoice.
f. Describe how problems (such as a
customer ordering a wrong product
or a customer receiving a defective
product; etc.) are resolved.

CDW•G encourages the City of Mesa and OMNIA Partners
Participating Public Agencies to contact their dedicated CDW•G Account Manager to assist with any such issues.

The CDW•G Account Manager is the City of Mesa and
OMNIA Partners Participating Public Agencies’ dedicated resource for all requests; he or she is responsible for intake of the problem, identifying paths to resolution, and working with you to determine an acceptable resolution. CDW•G
Account Managers are backed by an extensive team of
technical, finance, partner, and operations coworkers.

If the Account Manager evaluates the issue and determines he or she cannot personally assist you, he or she will
engage and collaborate with our Customer Relations
Department to assist. Customers may also reach out to
Customer Relations directly. To help mitigate incorrect orders from being placed, CDW•G Account Managers
review each order before it is released.

Ordering a Wrong Product
However, should you order the wrong product and wish to return it, the City of Mesa and OMNIA Partners Participating Public Agencies have the option to start your return on your online CDW•G Account Center. To return a product, you
will need to access the Recent Orders history of your
City of Mesa, Information Technology Solutions, Products, and Services 35 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
account. Then, select the Order Number for which you
would like to request a return or search for an order by date or purchase order number.

You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved, you will receive a Return Merchandise Authorization (RMA) number, which must be included with the returned
merchandise. The RMA number is valid for 10 business
days.

Returns within 30 days from invoice date can be for
exchange, replacement, refund, or credit at CDW’s
discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is returned and accepted after 30 days, credit will be issued toward future purchases only.

Receiving a Defective Product
In the rare situation that you receive a defective product, you may return most defective products directly to CDW•G within 15 days of invoice date and receive, at CDW•G’s
discretion, credit, replacement, exchange, or repair. After 15 days, only the manufacturer warranty applies.

12. Describe your invoicing process. Is
electronic invoicing available? Is summary
invoicing available? Are there other options
on how an agency receives an invoice?
An invoice will be mailed the day after the product(s) is shipped out of one of our distribution centers. Another option is electronic invoicing; the City of Mesa and OMNIA Partners Participating Public Agencies can request that invoices be sent via PDF instead. The PDF would be sent the same day that the invoice is generated in the system.

When a product is drop shipped from a vendor, CDW•G
will invoice the customer once we receive the invoice from the vendor. Copies of original invoices can be printed via your CDW•G Account Center. If there are ever any
questions with regard to an invoice, you should contact your Account Manager so the situation can be resolved in a timely manner.

CDW•G proudly offers summary invoicing; we can
consolidate invoices into one invoice on a weekly, biweekly, or monthly basis.

13. Describe the types of customer service
available to agencies that use this contract:

We encourage the City of Mesa and OMNIA Partners
Participating Public Agencies to reach out to their dedicated CDW•G Account Manager to resolve problems; he or she
will always listen, escalate as needed on your behalf, and help resolve any problem you may have.

Additionally, CDW•G has customer relations
representatives who are available to resolve post-sales inquiries from 6am until 8pm MT, Monday through Friday.

City of Mesa, Information Technology Solutions, Products, and Services 36 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

We service customers through phone support, email, and
live chat. The City of Mesa and OMNIA Partners
Participating Public Agencies can contact our customer
relations, technical support, and website support teams directly.

Customer Relations
The customer relations staff tracks lost packages, submits claims to carriers, handles Return Merchandise
Authorizations (RMAs), and sends out replacements for
damaged or defective products.

Technical Support
We also provide Technical Support for product
troubleshooting, including product support, download
support, install support, and cloud support.

Website Support
Should the City of Mesa and OMNIA Partners need any
additional assistance with our website, we also provide website support for sign-in help, account settings, site features, site security.

Hours and contact information for each is provided below. a. Is online support available? Yes. In addition to emailing your CDW•G Account Manager, online support is available via live chat or email for
customer relations, technical support, and site support.

Customer Relations
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):

[email protected]
Website Support
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):
[email protected]
Technical Support
 Online Chat M-F 6am to 6pm MT
 Email (Reply within 24 hours): [email protected]
 Managed Services: Email (Reply within 24 hours):

[email protected]
b. Is phone support available? Yes. In addition to your CDW•G Account Manager, whose contact information is available in your CDW•G Account
Center, phone support is available for customer relations, technical support, and site support.

Customer Relations
 866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support
City of Mesa, Information Technology Solutions, Products, and Services 37 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
 800.383.4239 (Mon-Fri 6am-5pm MT)
 Managed Services: 888.239.7270 (Mon-Fri 6am5pm MT)
c. Other? Orders, Quotes, and Availability
 Online Chat M-F from 7am to 6pm MT
 Email (Reply within 24 Hours):
[email protected]
 800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours):

[email protected]
 866.782.4239 (Mon-Fri 7am-9pm CT)
Website Support
 Online Chat M-F from 6am to 5pm MT
 Email (Reply within 24 Hours): e[email protected]
 888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
 Online Chat M-F 6am to 6pm MT
 Email (Reply within 24 hours): [email protected]
 800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
 Email (Reply within 24 hours): CDW[email protected]
 888.239.7270 (Mon-Fri 6am-5pm MT)
d. Can agencies request a dedicated
service representative and/or a
dedicated service team? If a
dedicated customer service
representative and/or team are
assigned, what types of services
does the representative/team
provide? How do you help the
customer manage our account?
Dedicated Team
Can agencies request a dedicated service representative and/or a dedicated service team?
The City of Mesa and OMNIA Partners Participating Public Agencies will each be given a dedicated CDW•G Account
Team, with your primary point of contact being your CDW•G Account Manager.

CDW•G organizes our sales force differently from other
companies to best serve the City of Mesa and OMNIA
Partners Participating Public Agencies. The CDW•G
customer support models start with our Account Managers.

Account Managers are trained to become experts within the public sector segment they support: K-12, Higher
Education, State and Local government, and Federal
government. The advantage is that they can address the
very specific needs of their unique customers. To further City of Mesa, Information Technology Solutions, Products, and Services 38 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
equip our Account Managers to support the City of Mesa
and OMNIA Partners Participating Public Agencies,
CDW•G divides the salesforce into distinct geographic
regions to ensure that sellers are prepared to support the local landscape in a way that is unmatched by other
companies. Our unique company structure provides our
customers with products and services only a large national reseller can provide, combined with a local presence typical of a small business.

As such, each agency will be assigned their own CDW•G
Account Manager relevant to their respective location and vertical. For example, the City of Mesa is supported by CDW•G Executive Account Manager, Chris Anderson, as
well as Advanced Technology Account Executive, Ryan
Hadley. As an Account Manager, Chris is the City’s primary point of contact. Ryan is the City’s secondary point of contact. Chris and Ryan are dedicated solely to State and Local Government customers within the southwest and are supported by sales leaders dedicated to their respective regions and verticals:
 Luke Anderson – SLG Sales Manager, West and
Pacific
 Jodie Thomas – SLG Field Sales Manager, West
 Tony Sivore – SLG Director, Area Sales West
Your CDW•G Account Manager maintains the overall
responsibility for coordinating resources to achieve the highest standards of customer service. Each OMNIA
Partners Participating Public Agency will receive their own dedicated team, with a dedicated CDW•G Account
Manager standing at the forefront.

CDW•G Account Manager Responsibilities
If a dedicated customer service representative and/or team are assigned, what types of services does the representative/team provide? How do you help the customer manage our account? In general, CDW•G Account Managers and their sales
managers understand the current technology trends and
are specialized in working with public-sector customers.

This structure is one of the great benefits of partnering with CDW•G. The City of Mesa and OMNIA Partners
Participating Public Agencies will have access to much
more than a single resource; you will also have access to an entire sales and support team ready to address any
agency’s need. CDW•G, from the executive level down to
your Account Manager, is focused on ensuring that the City of Mesa and OMNIA Partners Participating Public
Agencies’ needs are consistently and satisfactorily met.

As mentioned, your CDW•G Account Manager is your
primary point of contact and is highly trained to address most of your questions and concerns. CDW•G account
managers complete an intensive training program that
City of Mesa, Information Technology Solutions, Products, and Services 39 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
focuses on sales consulting, product training, operational systems, and customer service. All of our account
managers also attend mandatory ongoing training
programs each month to ensure that they stay up-to-date on the latest technologies and changes in the industry.

Your account manager’s responsibilities include:
 Providing pre-sales consultation
 Providing product information and addressing
compatibility issues
 Responding to quote requests quickly and
accurately
 Reviewing orders for completeness and accuracy
before they are submitted
 Notifying you of availability issues and assisting
with alternate options as appropriate
 Monitoring all open orders and backorders
 Coordinating delivery to and from your locations
 Arranging for equipment setup and maintenance
 Facilitating communication between you and
manufacturer partners
e. State any return and restocking
policy, and any fees, if applicable
associated with returns.

CDW•G offers a 30-day return policy on most products sold.

Returns within 30 days from invoice date can be for
exchange, replacement refund, or credit at CDW•G’s
discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only.

There are no restocking fees for products returned within 30 days after invoice. After 30 days, the following
restocking fees can apply:
 30 days after invoice: 15% return fee
 60 days after invoice: 30% return fee
 Restricted manufacturers & items will incur a
return fee Day 1 from invoice.

For reference, we have provided our full return policy in Tab D, Exhibit 5.
f. How are problems resolved? To simplify the customer service process, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies bring any issues or inquiries to the attention of your CDW•G Account Manager, who sits at the center of
customer service and support experience. CDW•G Account
Managers’ first step is always to listen. As such, your dedicated CDW•G Account Manager will listen and
evaluate before determining the best next steps. If he or she cannot correct the issue, he will escalate it to the sales manager. If the sales manager cannot correct the issue, he will escalate it to the sales director. Escalation continues all the way up to the Vice President until we provide a suitable solution to the performance issue. While this type of
City of Mesa, Information Technology Solutions, Products, and Services 40 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
escalation is rare, we always work to sufficiently and
expeditiously resolve any escalations. CDW•G has a formal system to manage customer issues and route to the
appropriate next level during escalations. In addition, the City of Mesa and OMNIA Partners Participating Public
Agencies will be able to access additional levels of
leadership through the online CDW•G Account Center,
which includes contact information and whether they are in the office (virtual or physical).

The beauty of this approach is that the City of Mesa and OMNIA Partners Participating Public Agencies do not have to manage the process, hunt down contacts, or explain your issue many times over. You are kept in the loop on the
progress of the resolution while your dedicated CDW•G
Account Team takes care of the rest. Because we
designate an actual person and not a faceless inbox, you can reach out to your CDW•G Account Manager whenever
you feel necessary.

For mission-critical issues, we follow the same path with expedited timelines. If problem resolution is specific to a coworker, such as the performance of an Account
Manager, the City of Mesa and OMNIA Partners
Participating Public Agencies are encouraged to reach out to the coworker’s manager, who will then take the
appropriate steps to address the issue. Contact information for your Account Manager, Sales Manager, and Customer
Relations can all be found easily in your CDW•G Account Center. As an example, contact information for the City of Mesa’s Account Manager and Sales Manager is provided
below:

Chris Anderson – Executive Account Manager
 Email: [email protected]
 Phone: +1 (847) 371-7149
Luke Anderson – Sales Manager
 Email: [email protected]
 Phone: +1 (847) 419-7416
A follow-up step in our incident escalation process involves taking the incident resolution process one step further. Our sales teams work hand-in-hand with our Program
Management team to ensure that for issues requiring
significant escalation, we determine proactive measures to prevent the problem from recurring. We want to understand why it happened to make sure it doesn’t happen again.
g. What are the location and hours of
your call centers? All support is US-based. Our technical support technicians are based in Holmdel, New Jersey. Customer service
representatives and website support representatives are also based in Holmdel, NJ, as well as Vernon Hills, IL, and Las Vegas, NV.

City of Mesa, Information Technology Solutions, Products, and Services 41 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G provides phone support during the following hours:

Orders, Quotes & Availability
 800.800.4239 (Mon-Fri 6am-6pm MT)
Customer Relations
 866.782.4239 (Mon-Fri 6am-8pm MT)
Website Support
 888.239.7270 (Mon-Fri 6am-5pm MT)
Technical Support
 800.383.4239 (Mon-Fri 6am-5pm MT)
Managed Services Support
 888.239.7270 (Mon-Fri 6am-5pm MT)
h. What response time is guaranteed
when a customer service request is
made?
Typically, CDW•G Account Managers respond within 1
business day. Response time depends on the seriousness
of the request made; however, CDW•G makes every effort
to respond to all Customer Service Requests (CSRs) within 24 hours. CDW•G understands some requests are more
urgent than others, which is why we utilize a detailed
incident management process for critical systems. The
severity level dictates the response time of this practice and is employed for issues with our own network services, colocated systems, hosted solutions, websites, or our internet services.
i. Do you measure/track the success
of your customer service program?
If so, how do you do this, and what
are your findings?
Yes, CDW•G measures/tracks the success of our
customer service program.

Information on our program and findings are below.

How Our Customer Service Program is Measured
Loyal customers are the backbone of our business.

CDW•G understands that loyalty depends on the quality of service provided throughout our company, from
Purchasing to Customer Relations. We are dedicated to
maintaining a very high level of customer service.

Since 2000, the Customer Feedback Program has run via
our Market Research Team. CDW•G measures customer
satisfaction, thoughts about CDW•G, and problem areas.

The primary methodology is a semi-annual survey that
gathers information on customer-facing departments,
including shipping, customer relations, and the customer’s Sales team. Customers are selected on a random basis to participate in the surveys. If a customer provides a
response that is ranked poor or fair, then a specialist from CDW’s Quality Assurance team contacts the customer to
determine the reason for their unsatisfactory response and will offer additional action to rectify the problem.

City of Mesa, Information Technology Solutions, Products, and Services 42 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

In 2016, the Customer Feedback Program expanded to
include weekly, transactional surveys. The weekly
feedback surveys provide real-time feedback for the
following departments: Customer Relations/Service, IT
Services (separate surveys for services’ specialties), and Sales Contact Center (a unique team that takes initial calls from new or existing customers to aid in order processing).

These surveys are specific to a recent interaction or
transaction rather than the overall CDW•G relationship.

In addition to our Customer Feedback Program, CDW•G
also has a dedicated Customer Experience Team.

The Customer Experience Team focuses on creating and
implementing feedback loop processes that assure our
customers we are listening to them and provides internal teams with the information they need to better serve our customers. In addition to our current practices, we are actively working with coworkers from our recent
acquisitions to align our processes and tools for customer feedback. Our Research and Development team uses the
Pragmatic Methodology for product and service
development. We ask our customers:
 Direct feedback on our services
 Understanding of the problems they are
experiencing that we can provide solutions
 Language of what those problems that helps with
positioning
CDW•G’s customers rely on us to listen to them and deeply understand their technology needs. We show up for
customers by providing the best end-to-end customer
experience from sales to delivery and beyond and by
offering the right products and services to help them do great things.

Findings
The majority of end users supply favorable survey
comments, and the positive comment that we receive
most often is that CDW is extremely customer-focused.

Significantly, 85% of customers rated their Account
Manager as Excellent or Very Good on a 5-point scale
(Excellent to Poor).

CDW’s Customer Relations Representatives resolve postsales issues and complaints, such as tracking lost packages, submitting claims to carriers, handling Return Merchandise Authorizations (RMAs), and sending out
replacements for damaged or defective products. The
Customer Relations Supervisor reviews all CSRs at the end of the day to ensure that each CSR is being handled
promptly. Customer Relations Quality Analysts audit 20
cases per Customer Relations Representative per month to ensure quality standards are met and proper training is provided. We make adjustments and evaluate process
City of Mesa, Information Technology Solutions, Products, and Services 43 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
changes as needed when we see high volumes for
particular types of Customer Service Requests (CSRs).
j. Describe in detail your company’s
ability to hold/warehouse
customers’ orders and if there are
any cost associated.

If the City of Mesa and OMNIA Partners Participating Public Agencies would like to hold or warehouse any of your
orders, we recommend reaching out to your dedicated
CDW•G Account Manager.

One of the ways we can hold or warehouse your orders is through our Buy & Hold Services.

Buy & Hold Services from CDW•G allow the City of Mesa
and OMNIA Partners Participating Public Agencies to
select products for purchase and hold them in a secure
location for up to a year. Buy and Hold capabilities are available out of the Vernon Hills and Las Vegas facilities.

Costs, if any, for our Buy & Hold Services are determined on a case-by-case basis and would be dependent on the
mutually agreed terms in a supplemental Staging
Agreement, which will include the individual needs and
associated requirements of each individual customer.

CDW•G will handle the logistics and shipping requirements and adhere to the City of Mesa and OMNIA Partners
Participating Public Agencies’ deployment schedule. The City of Mesa and OMNIA Partners Participating Public
Agencies can take advantage of product warehousing,
inventory management, distribution, fulfillment services, and custom solutions. Associated costs are dependent on the individual needs and associated requirements for each individual customer. Insight into the process is as follows:
 Purchased product is stored in a badge accesscontrolled Distribution Center.  All products will be assigned a customer-specific
SKU / EDC.
 All product is safely stored in customer-specific
racking locations and wrapped to prevent damage
while on-site.
 Buy & Hold product is available for CDW
Configuration Services, imaging, and asset
tagging for an additional cost.

In addition to Buy & Hold services, customers may have
the option to pre-order. Pre-ordering allows the City of Mesa and OMNIA Partners Participating Public Agencies
to pre-order specific stock at no additional cost; this differentiator is beneficial ahead of peak ordering periods.

14. Describe how your company will assist
customers in navigating OEM warranty
process.

The City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated CDW•G Account Manager will assist
you in navigating the OEM warranty process. Products sold by CDW•G come with the manufacturer’s standard
warranty, and the City of Mesa and OMNIA Partners
Participating Public Agencies can contact our Technical Support Department for technical support on hardware
City of Mesa, Information Technology Solutions, Products, and Services 44 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
purchased from CDW•G. If the Technical Support
representative determines the customer needs warranty
support, they connect them to the manufacturer’s warranty department. In addition to manufacturer warranties,
CDW•G offers a number of product lifecycle support
options for purchase. This suite includes:
 Warranty extensions and upgrades
 Post warranty support
 Accidental damage protection
 Maintenance contract agreements
 Post-sales technical support
 Product and certification training
 Help desk services
 Full lifecycle management services
 Managed services with Service Level Agreements
for uptime guarantee
When the City of Mesa and OMNIA Partners Participating
Public Agencies have an upcoming CDW-branded
warranty expiration, CDW•G sends warranty expiration
emails to your CDW•G Account Manager. If the City of
Mesa and OMNIA Partners Participating Public Agencies
purchase a manufacturer warranty through CDW•G, your
dedicated CDW•G Account Manager tracks your coverage.

Whether CDW-branded warranty or a manufacturer
warranty, your CDW•G Account Manager will let you know
that your hardware protection is about to expire and may suggest the following for additional coverage:
 An extended warranty extension or uplift.
 A quote on new hardware should you be looking
to replace the out of warranty equipment.
 Consolidation of computer infrastructure through
co-term agreements and/or other available
custom solutions.

The City of Mesa and OMNIA Partners Participating Public Agencies’ CDW•G Account Manager will help develop the
best warranty and coverage solutions to keep your IT
investments up and running for the overall benefit of your organization.

15. Describe how your firm will notify customers
of new products.

As technology is constantly evolving, there are always
new products and services coming to market. We have
resources in place dedicated specifically to monitoring IT trends, technical roadmaps, and emerging technologies.

We combine this knowledge with feedback from our
customers to stay ahead of the curve on emerging
technologies. We ensure we offer state-of-the-art
technologies and that we also vet the benefits and risks of new solutions and their operability in your environment.

To ensure we receive the most up-to-date and insightful information regarding new products, CDW•G has
manufacturer and software publisher representatives
City of Mesa, Information Technology Solutions, Products, and Services 45 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
onsite at our sales offices. Our strong partner relationships facilitate presales consultation and timely notification regarding new products, product changes, and products
going end of life.

We deploy various ways to keep you informed about new
products, including the following:

CDW•G Account Manager
One way to receive new product information is through
your dedicated CDW•G Account Manager. Your CDW•G
Account Manager will work with you to understand your
technology environment, needs, and wants to customtailor new product notifications. Depending on the City of Mesa and OMNIA Partners Participating Public Agencies’
established preferences, your CDW•G Account Manager
may call or email to notify you of new products that align with your environment and goals. Notification via your
CDW•G Account Manager ensures that the City of Mesa
and OMNIA Partners receive relevant, custom-tailored
information and a more personalized experience overall.

Online
The City of Mesa and OMNIA Partners Participating Public Agencies can also view new product information via our
website (www.cdwg.com) and your Premium Page, which
is part of your Account Center. Our website is constantly updating with new products and services that we offer.

Our live catalog is updated daily, and you can browse our most current products and services.

On your Premium Page, the City of Mesa and OMNIA
Partners Participating Public Agencies will be able to view the latest technologies available to you, as well as pricing options to help you make better-informed purchasing
decisions. The City of Mesa and OMNIA Partners
Participating Public Agencies’ Premium Page is up-to-date on the most current and emerging technologies.

Be it your Account Manager, our website, or via your
Premium Page, the City of Mesa and OMNIA Partners
Participating Public Agencies can be sure that we will
work tirelessly to keep you informed of ways to improve how you do business and which solutions best fit your
needs.

16. Describe how your company will assist and
support customers when their standardized
is reaching EOL (end of life).

CDW•G’s partnerships with OEMs ensure the City of
Mesa and OMNIA Partners Participating Public Agencies
can procure the right products at the right time. Subject to receipt of EOL notifications from OEMs, notifications
include:
 Product EOL: A date generally 6-8 months prior
to final obsolescence, a notice the part is nearing
the end of its life. Product continues to be
manufactured and sold.

City of Mesa, Information Technology Solutions, Products, and Services 46 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Product Discontinued: Approximately 1 month
prior to final obsolescence, the date
manufacturing stops. The remaining product stock
continues to be sold.
 Product Obsolete: The date the OEM removes
the part from price lists. Product is no longer
sellable or buildable.

With insight into the OEMs’ terminology and schedules,
CDW•G facilitates continued support for legacy systems
and can work with the City of Mesa and OMNIA Partners
Participating Public Agencies to ensure there is a plan in place before a product becomes obsolete or EOL.

The dedicated CDW•G Account Manager works with the
City of Mesa and OMNIA Partners Participating Public
Agencies to review potential options, including identifying a compliant next-generation product. Alternatively, to
maintain platform continuity, we can procure an advance stock of a product when it approaches EOL, ensuring that product’s availability for the City of Mesa and OMNIA
Partners Participating Public Agencies’ near-future needs.

As previously mentioned, CDW•G has manufacturer and
software publisher representatives onsite at our sales, ultimately facilitating timely notification regarding product changes and products going EOL. CDW•G Account
Managers will work with you to understand your
environment and needs.

Obsolescence Planning
If CDW•G discovers that products are to be discontinued or refreshed, we will orchestrate a conversation with the
manufacturer and the City of Mesa and OMNIA Partners
Participating Public Agencies to discuss alternate product recommendations, where necessary.

Any product substitutions will be mutually agreed upon
between CDW•G and City of Mesa and OMNIA Partners
Participating Public Agencies.

17. Describe if technical support questions are
handled the same way as a customer
service request? If not, describe the type(s)
of technical support available, the location
of technical support, and the hours of
technical support. Is it the intent to use
employees of your company or will this be
an outsourced function?
Describe if technical support questions are handled the same way as a customer service request? If not, describe the type(s) of technical support available, the location of technical support, and the hours of technical support.

The City of Mesa and OMNIA Partners Participating Public Agencies can contact CDW•G’s technical support
department via the following methods:

Telephone—You can reach our technical support
department at (800) 383-4239 from 6am-5pm MT, Monday
through Friday.

Email—The City of Mesa and OMNIA Partners
Participating Public Agencies can reach our technical
support department via email at [email protected]. We
City of Mesa, Information Technology Solutions, Products, and Services 47 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
promptly respond to email inquiries from 6am-5pm MT,
Monday through Friday.

Online—CDW•G also welcomes customer interaction via
your CDW•G Website through an online chat session that
puts you in direct touch with a qualified technician. We promptly respond to chat inquiries from 6am-6pm MT,
Monday through Friday. The City of Mesa and OMNIA
Partners Participating Public Agencies are able to create, track, and view your own cases.

CDW•G’s technical support technicians handle both
incoming and outgoing follow-up calls. Technical support technicians are located in Holmdel, NJ. Most of our
technical support technicians are CompTIA certified and hold, at a minimum, A+ and Network+ certifications or at least two years of help desk experience and one year of customer service experience. Many of our technicians
have invested their careers in CDW•G and rigorously
pursue ongoing training to bring you the most updated
technical knowledge. Many technicians are also
accredited in various engineering and manufacturing
training courses. We pride ourselves on our ability to
consult with customers on a full range of cases, from
simple to complex, from general to industry specific.

For any customer service issues that may arise, dedicated CDW•G Account Managers stand ready to help the City of
Mesa and OMNIA Partners Participating Public Agencies
navigate technical support questions. All Account
Managers receive regular training on new products and
technologies from OEMs and earn OEM certifications,
which enable them to assist their customers. We encourage the City of Mesa and OMNIA Partners Participating Public Agencies to contact your dedicated CDW•G Account
Manager when technical support is necessary. If your
Account Manager is unable to assist, they will determine the best next steps, to include escalation to a Sales
Manager, additional support from a dedicated manufacturer support representative, and connection to our help desk.

Is it the intent to use employees of your company or will this be an outsourced function?
Between your CDW•G Account Manager and CDW•G’s
technical support technicians, all technical support
questions are initially handled by CDW employees. If
escalation to an OEM or software publisher is required, CDW•G will do that on your behalf.

18. Describe options for leasing and financing
and the various payment methods
accepted.

CDW•G has an in-house Financing Solutions Team to
help the City of Mesa and OMNIA Partners Participating
Public Agencies navigate among our tailored payment
solution options, which include leasing, financing,
subscriptions, etc. We take a consultative approach to
City of Mesa, Information Technology Solutions, Products, and Services 48 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.

At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G
can facilitate an agreement between OMNIA Partners
Participating Public Agencies and various leading
financing companies that can help each Participating
Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can
secure a payment solution structure with maximized
options and terms.

CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease
Agreement established, we likely have a partnership in
place with their provider or can establish one, to extend their existing agreement to incorporate purchases from
CDW•G. Often, we leverage relationships with our
partners to offer more advantageous rates, terms, and
structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners
that hold relevant certifications.

Our Premier Financing Partners include, but are not
limited to, the following:
 Arrow Capital Solutions
 Cisco Capital
 Dell Financial Services
 HPE Financial Services
 Lenovo Financial Services
 LEAF Commercial Capital, Inc.

Payment Methods
CDW•G accepts payment through:
 Credit Cards (American Express, Discover,
MasterCard, Visa)
 Checks
 Purchase Order
 Electronic Data Interchange (EDI)
 Electronic Funds Transfer (EFT)
 Procurement Cards
 Ghost Cards

19. Please explain your firm’s process in
assisting agencies with identifying software
solutions providers. Response should
include how your team will assist agencies
identify their business needs, determine
which business partners can meet the
identified business needs and services
required. Services could include solution
analysis, configuration, Implementation,
CDW Software Services takes a pre- and post-sales
consultative approach to help the City of Mesa and OMNIA Partners Participating Public Agencies manage the
assessment, validation, deployment, and management of
software assets through every stage of their lifecycle. When it comes to software, CDW•G helps identify and understand your needs, analyzes solutions and software publishers
that help meet your needs, and offers configuration,
City of Mesa, Information Technology Solutions, Products, and Services 49 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
installation, training and maintenance and
support services.
implementation, installation, maintenance, and support
services.

CDW•G looks forward to detailed conversations with the
City of Mesa and OMNIA Partners Participating Public
Agencies to understand the main technical direction you are headed. After we listen, understand, and identify each agency’s unique needs, our experts provide technical
advice and recommendations, including information about new products and technology that align with the City of Mesa and OMNIA Partners Participating Public Agencies'
overall direction and needs.

Your CDW•G Account Team includes highly trained
presales specialists who are experts in particular areas of technology, including all things software, or for specific software publishers. When the City of Mesa and OMNIA
Partners Participating Public Agencies contact your
CDW•G Account Manager, he or she will engage these
value-added resources to participate in conversations that allow us to understand the main technical direction the City of Mesa and OMNIA Partners Participating Public Agencies are headed; part of these conversations include assisting agencies in identifying your business needs. After we listen and understand each agency’s unique needs, we work to
identify potential solutions that meet each agency’s goals before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA Partners Participating Public Agencies about
products and services by providing a comprehensive
overview of its features and benefits. Recommendations
and options can be provided by CDW•G via email, shared
folders, monthly/quarterly new-tech conferences, virtual or local meetings and briefings, executive seminars,
workshops, and more.

Our Total Software Management Methodology
Whether you need help determining if cloud apps are the right choice for your organization's future, planning the deployment of your next software rollout, or assistance keeping track of your software contracts and staying
compliant, CDW Total Software Management can help
optimize the City of Mesa and OMNIA Partners
Participating Public Agencies’ software environment, keep track of contracts, renewals, and stay compliant. Our
software experts guide you and enable a roadmap to
ensure we are meeting expectations and providing full
visibility into your software purchasing.

Our software experts guide the City of Mesa and OMNIA
Partners Participating Public Agencies through the
following steps:

Assess
City of Mesa, Information Technology Solutions, Products, and Services 50 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Before the City of Mesa and OMNIA Partners invest in new software or start thinking about a strategic software plan for the future, you need to understand your current software environment and assess the current landscape of your
contracts and deployed assets. Our software experts help you evaluate and navigate your current situation —
software usage, rogue IT issues, current licensing and
contracts, current and future business needs, software
audit concerns, and more — so the City of Mesa and
OMNIA Partners Participating Public Agencies can make
wise investments in the future. The first step in our process is our Software Asset Review.

The Software Asset Review is a no-cost value-added
service that provides a transparent view into purchased software assets, regardless of where they were purchased.

Each report includes a full license history and a renewals timeline. With this transparent view into what your
organization owns, CDW•G then assists in developing your software asset management strategy and goals. This
includes opportunities for optimization, compliance
position, renewals strategy, and technology solutions that can assist you in managing your software assets going
forward. Once we have a clear look into your assets, we will start to implement our Total Software Management solution around your contracts and software purchases that align with your goals.

Validate
Once CDW•G has a deep understanding of your software
assets, we assist in building a software strategy and then identifying the software solutions needed to set that
strategy in motion. CDW•G can test and pilot solutions
within your current environment, and select the right
software for your business and technical requirements.

Because we are vendor neutral and have partnerships with more than 300 software publishers, we focus on finding the right solution for each agency’s specific needs.

In this step, CDW•G helps the City of Mesa and OMNIA
Partners with the following:
 Proof of concepts to test feasibility
 Vendor comparisons
 Return on investment assessments
 Pilot implementations
 CDW's Technology Experience Center, which
allows you to:
 Try out a demo of the software
 Make software comparisons
 Explore the latest innovations to see if
they will help you achieve your business
goals
Deploy
City of Mesa, Information Technology Solutions, Products, and Services 51 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW•G can help design and deploy the perfect software
solution within the City of Mesa and OMNIA Partners
Participating Public Agencies’ environment. Our software solutions teams are segmented into unified
communications and collaboration, endpoint optimization, and mobility, so you leverage professionals who have
deployed in the area(s) most relevant to you.

Our experts become part of your team, providing the
support you need when and where you need it. We help
you navigate robust software offerings from virtualization and desktop management to networking and collaboration
solutions. More importantly, we can share our knowledge with you so the City of Mesa and OMNIA Partners
Participating Public Agencies can spend less time
managing software and more time putting it to work.

Manage
CDW•G makes dealing with multiple licenses, vendors,
and software solutions simple and effective, with our
experienced team of professionals available to help you throughout the process.

CDW•G helps right-size your software licensing to avoid unnecessary costs and streamline day-to-day software
management. CDW•G’s Software Licensing Management
helps with:
 Performing health checks
 Maintaining the right license position so you’re
neither over- or under-licensed
 Establishing consolidated billing
 Providing ongoing software recommendations
 Ensuring accurate IT planning and budgeting
 Maximizing value derived from licensing
agreements
 Applying compliance checkpoints
 Staying on top of licensing expiration and renewal
CDW•G’s experts will walk the City of Mesa and OMNIA
Partners Participating Public Agencies through the entire software management lifecycle, from choosing the proper products that suit your needs to contract negotiation and management to testing and deployment.

Additionally, CDW•G serves as a single resource to stay on top of your entire software environment. As part of our contract management roadmap process, your CDW•G
software team will conduct regular business reviews and contract deep dives to help manage the licenses over the course of the contract, and our contract management
roadmap will keep you aware of important renewal dates.

Success Story – Local Community-Development
Services
Background
City of Mesa, Information Technology Solutions, Products, and Services 52 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

This local government entity sought assistance for their IT licensing renewals and aid in guiding their organization through the intricacies of software licensing agreements.

The customer contacted CDW•G to assist with their
upcoming renewals, help manage their software licenses, as well as maintain compliance and optimize costs.

Solution
CDW•G has a thorough process to ensure that the
customer’s needs are met. This engagement included a
detailed evaluation, careful planning, negotiating with vendors, finding cost-effective solutions, minimizing risks, and keeping meticulous records. Not only did this
approach meet the customer’s immediate licensing
requirements, but it also had long-term advantages in
terms of regulatory compliance, cost reduction, and
resource management.

Outcome
With the help of CDW•G, the customer was able to renew
their essential software licensing on time, ensuring
uninterrupted access to critical resources. This positions them to manage IT resources effectively and allocate
budgets efficiently.

In the end, the customer’s CDW•G team provided
expertise on licensing models, negotiation strategies, and industry standards to ensure compliance, prevent legal
complications, and reduce expenses.

TAB D

PROPOSAL QUESTIONNAIRE

EXHIBITS
• • • •
• • • •
• • • • • • • •
City of Mesa, Information Technology Solutions, Products, and Services 96 EXHIBIT 3 - SERVICES
Firms Method and Approach
Question 1. Provide a description of all services that can be provided by your firm or partners (e.g., cloud, services, maintenance, implementation, design, analysis, training, repair, staff augmentation, etc.).

Offering - Overview
CDW·G offers everything the City of Mesa and OMNIA Partners Participating Public Agencies' IT operations could possibly need - from enterprise-wide services to mouse pads and full turnkey solutions. The depth and breadth of products, services, and solutions CDW·G offers allows the City of Mesa and OMNIA Partners Participating Public Agencies to streamline procurement and increase efficiency by reducing the time and effort of managing multiple contracts. And as technology changes and your needs grow, so do we.

Acquisitions
Since CDW•G's last proposal to the City of Mesa and OMNIA Partners Participating Public Agencies, we have invested in several meaningful acquisitions that have enhanced our already comprehensive offering even further. Our acquisitions contribute to our ability to continue to meet the evolving needs of our customers. These acquisitions contributed to our being recognized by Frost & Sullivan with the 2022 Global Customer Value Leadership Award for the second year in a row. Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. An overview of our acquisitions over the last four years is as follows:

In October 2019, CDW acquired Aptris, Inc., a distinguished IT service management solutions provider and ServiceNow Elite Partner. Aptris' talent and expertise further expanded our services capabilities in this fast-growing segment of the IT market and enhanced the value that we can deliver to the City of Mesa and OMNIA Partners Participating Public Agencies.

In July 2020, CDW acquired IGNW, a leading provider of cloud-native services, software development, and data orchestration capabilities; this acquisition allows us to continue to provide highly technical solutions to our customers.

In December 2020, CDW acquired assets of Aeritae, a ServiceNow Elite Partner, and Southern Dakota Solutions, a specialist in IT Asset Management design and implementation, allowing us to provide more robust ServiceNow system integration services to our customers.

In March 2021 , CDW acquired Amplified IT, a leading education-focused consultancy that brings a blend of technical skills and knowledge to the K-12 and Higher Education markets. This acquisition strengthens our Education practice so that we can continue enabling and empowering schools to leverage innovation.

In August 2021 , CDW acquired Focal Point Data Risk, a leading provider of cybersecurity services with customers across a diverse set of industries. Acquiring Focal Point has added more resources for CDW·G to better deliver securit solutions © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 97 and services within four areas: Identity and Access Management, Cyber Security and Data Privacy, Cyber Workforce Development, and Risk Consulting. Significantly, Focal Point Academy is the longtime leader in cyber workforce development. This acquisition has propelled CDW to become the largest Security Integrator in North America.

In December 2021, CDW completed our acquisition of Sirius Computer Solutions.

Our acquisition of Sirius combines our full-stack expertise with Sirius's broad portfolio of solutions and a team of experts with more than 5,500 professional and technical certifications who specialize in Business Innovation, Digital Infrastructure, Cloud, Security, and Managed Services.

In February 2023, CDW acquired Locus Recruiting LLC (Locus). an experienced consulting team specializing in staff augmentation, information security, cloud computing, networking, and infrastructure. Our acquisition of Locus enhances our staff augmentation practice so that we can continue to provide cost-effective resources to support our customers' needs.

In June 2023, CDW acquired Enquizit, an experienced provider of AWS cloud services, helping us better solve customer challenges and deliver meaningful outcomes through innovative technical solutions.

Partners
As one of the largest value-added resellers (VAR), CDW·G has established strong working relationships with the major suppliers in the technology industry. We maintain these relationships in order to provide the best products, services, and support to our customers. We offer more than 100,000 products from more than 1,100 different manufacturers and software publishers. Our top partners have full-time representation at our sales offices to facilitate requests for information and assist with designing the best possible solution.

Many manufacturers choose CDW·G as their primary reseller because of our vast distribution network and the value-added services that we provide to our customers. CDW·G invests heavily in the training and certification of our account managers and technical staff. We work closely with our vendor partners to remain current with the latest technologies and to deploy and manage those technologies in customer environments. We have received awards and recognition from our manufacturer partners for developing and delivering exceptional solutions.

Specific insight into some of our partnerships is provided below:

Microsoft
As one of only a select group of Microsoft Cloud Solution Providers (CSP) with all solution designations, CDW·G has the expertise you need to get the most out of your Microsoft products. We work closely with Microsoft to ensure that our solutions are cohesive; you get the whole bundle (licenses, migrations, modernizations, automation, and management) directly through CDW·G, which saves you time and money. With deep implementation experience across Microsoft's portfolio of hardware, software, and the cloud since our partnership began in 1999, we are the right partner for delivering Microsoft solutions. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 98 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

We are a certified Azure Expert Managed Service Provider with expertise in end-to-end cloud lifecycle management, including assessing, migrating, building, deploying, optimizing, and efficiently managing business solutions on Microsoft Azure.

We have earned all 6 of Microsoft’s Solution Designations and are now among the elite Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.

In 2022, we received the following awards:
 US Device Partner of the Year
 Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google solutions to grow and support your modern workforce. We are one of only four Google partners certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud Fellows on staff. In 2023, we received the following awards:
 Partner of the Year in the Expansion category for its success in helping customers achieve better results through Google Workspace
 Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset management tools, image loads, and streamlined procurement processes allow us to be a trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public Agencies, making it easier to get the Oracle expertise and services needed to provide you with complete Oracle solutions.

Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.

Apple products and services combined with our legendary logistics and services capabilities offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability and employee productivity while simplifying IT overhead and lowering overall costs.

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies K-12 customers.

Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling the entire Dell product portfolio of client devices, displays, accessories, software, data storage, server, networking, and services. This portfolio includes RSA® and VMware®. With over 90 onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the Dell and CDW relationship is stronger than ever and suited to meet and configure all customer IT needs.

Microsoft Partner
Azure Expert MSP
I Microsoft
City of Mesa, Information Technology Solutions, Products, and Services 99 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA Partners Participating Public Agencies design the best solution.

This last summer, we received the following awards:
 2023 Global Solution Provider of the Year
 2023 North America Solution Provider of the Year
 2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.

IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.

Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and storage to software and technical services. CDW is the leading IBM Security software reseller in the United States.

Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel Partner of Lenovo products.

Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized Reseller Program, authorized for computers and tablets, projectors, professional displays, scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer reseller in the channel.

Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In November 2023, Cisco recognized us with the following awards:
 Data Center Partner of the Year (Global)
 Cisco Capital Partner of the Year (Americas)
 SMB Partner of the Year (Americas – US)
 USA Partner of the Year (Americas – US)
 Area Partner of the Year (US – Central)
 Commercial Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – Central)  SMB Partner of the Year (US – Central)
 South Enterprise Partner of the Year (US – Central)
 Enterprise Networking Partner of the Year (US – East)  Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.

City of Mesa, Information Technology Solutions, Products, and Services 100 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+ certifications, including the Enterprise Routing & Switching Specialization and the Mist AI Specialization.

ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security & Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and ExtremeSwitching.

Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking solutions, switching, AV, remote management, and more.

Additional Partners
For your convenience, we have provided our line card as Exhibit 1.

Services
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing, trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory, managed and support services, staff augmentation, professional services, etc. In addition, services that are related to the design, use, or operation of the products being purchased such as system configurations, testing, hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory, additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency requests, that they not be installed.

CDW•G provides the required services listed in the RFP’ Scope of Work; we provide insight into each requested service throughout the remainder of this section. Our full-stack engineering services team focuses on digital transformation – from code and applications to cloud, data, and security – to help you accelerate innovation, enhance user experiences, and optimize collaboration, all while delivering agility and cost efficiencies.

Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our experts help you design, orchestrate, and manage your technology environment:

Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic advisory services, workshops, assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth. This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

City of Mesa, Information Technology Solutions, Products, and Services 101 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa and OMNIA Partners Participating Public Agencies implement technology according to your organization’s unique needs and ensure it works from day one. We build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.

Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies save time and money and augment internal IT team bandwidth with 24/7/365 support and expert management of any aspect of your technology solution.
 Managed services: With proactive monitoring, automation, alerting, analysis, maintenance, and performance of operational functions of an organization’s contracted technology environment, CDW•G provides end-to-end support of your complex environments.
 Technical support and continuous improvement engagements: CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.

We provide greater insight into our full Managed Services capabilities later in this section.

CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public Agencies amplify your capabilities at any stage of your technology journey. IT services are a critical necessity for government entities and public agencies. Our IT services are built to help the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day challenges, such as increasing efficiency and maximizing costs, while allowing you to free up your internal resources to focus more on core projects. However, not all government entities and public agencies are fully equipped with the necessary resources or have access to the technical experience and support that they need. Our services allow the City of Mesa and OMNIA Partners Participating Public Agencies to focus more on their residents and constituents.

City of Mesa, Information Technology Solutions, Products, and Services 102 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

CDW Services consists of the following services, each with its own focus, experts, and capabilities:

CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating to the cloud, or in the cloud. We also modernize applications, streamline delivery through DevOps (CDW Development Services), and write custom, cutting-edge apps that drive business. To ensure all of your needs are being met, we have broken our Infrastructure Services into the following categories:
 CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services.  CDW Networks deals primarily with enterprise networking as well as data center networking.
 CDW Data Center encompasses soft-ware defined data centers, data center migration and optimization, next-gen backups, compute and storage solutions, as well as power and cooling solutions.
 CDW OS includes operating systems, applications, and services.  CDW Software Engineering includes DevOps, as well as software design and consulting.
 CDW App Modernization deals specifically with Application Modernization.

CDW Workspace Services provide a comprehensive approach that allows employees to work from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating Public Agencies to build a communications platform that grows with you, is rapidly adopted by end users, and helps improve business outcomes through seamless collaboration. Our workspace services are broken into the following categories to meet a variety of complex needs:

Figure 6. CDW•G’s Lifecycle of Services
Desired Outcomes _____ __,
250,000+ customers understand
CDW is their expert partner
Managed Services NPS 60+ :-L
Service Desk 6+ Languages
550+ Managed Services Team
24/7 Operations
10,000+ Certifications
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Professional Services NPS 70+
54 U.S. & 12+ International locations
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4,500 Engaged Sellers
600 Field Sellers
1,000 Solution Architects
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300 Software Engineers
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10,000 Configurations per day
Unmatched Expertise
20+ Partner Early Field trials
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Full-stack hybrid cloud
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City of Mesa, Information Technology Solutions, Products, and Services 103 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 CDW Collaboration services deal primarily with communications, messaging and conferencing, video, applications such as Office 365, engagement contact centers, as well as portals and content collaboration.
 CDW Endpoint services encompass management and security, mobility, mobile workspaces, unified endpoint management, and managed print services and printer supplies programs.

CDW Security Services provides independent evaluations of security posture and helps government agencies fortify their weaknesses. Our certified experts design comprehensive strategies and solutions for protection and response. Our security services are broken into the following categories:
 CDW Secure Platform includes next-generation firewall and IPS, content security, identity and access management, network visibility, and endpoint protection, as well as policy and access.
 CDW Detect and Respond deals with log aggregation and correlation, as well as security incident response.
 CDW Information Security deals only with information security services.

CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services, offer actionable insights that give you a stark competitive advantage. Design, build, and deploy modern data analytics and AI/ML solutions for storing, transforming, discovering, and operationalizing your data. We have broken our data services into the following categories:
 CDW Data focuses on data modernization and data analytics.  CDW AI/ML deals specifically with machine learning analytics (ML) and artificial intelligence (AI) data analytics.

CDW Support Services delivers custom warranty, maintenance, and support services that augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of support services for hundreds of manufacturers; these services include the following:
 CDW Technology Support is a branded service backed by the Original Equipment Manufacturer (OEM) collaborative warranty support service. Our depth and breadth of expertise enable us to get a top-level engineer quickly, resulting in faster incident resolution.
 CDW Extended Support provides continuous break/fix support service on equipment that its manufacturer no longer covers (N-1 or older) or is nearing end-of-service (EOS) life.
 Help Desk Services connects you with our Managed Services team and helps put the right people, processes, and tools in place.
 Warranty and Maintenance Services allow us to keep your equipment – and organization – running with expanded and extended warranties as well as custom maintenance contracts that include on-call experts and break/fix agreements.

CDW Configuration and Integration Services make sure your new technology is ready to work on arrival, whether we are building out a data center solution with fully configured racks, facilitating a multisite deployment of pre-configured computing devices, or handling singledevice provisioning. We offer basic and advanced services:
 CDW Basic Configuration and Integration Services include hardware integration, software configuration, asset tagging and reporting, custom laser engraving, Windows autopilot enrollment with Intune pre-provisioning, Chrome OS White Glove Service City of Mesa, Information Technology Solutions, Products, and Services 104 (WGS), and Zero-Touch Enrollment (ZTE), inserts, kitting, and custom packaging, buy and hold services, mobility services, and burn-in services. • CDW Advanced Configuration and Integration Services consist of hosted VPN services, custom imaging, network and security device configuration, and rack configuration.

Success Story: Citizen Support Entity
Background
This State has more than 200 libraries dispersed throughout business centers and other areas where community members frequently visit. To increase efficiency, this State entity wanted to digitize their content and workflow to lessen the processing and approval time for public benefits applications. The customer's goal was to offer convenient access in a friendly environment while also downsizing the number of staff needed in the process.

Engagement and Solution
As their chosen consultant, CDW·G answered any remaining questions regarding the hardware and use cases to ensure that the solution matched the desired outcome. The CDW·G Team also determined which CDW Configuration Services would be most applicable to this project and the customer's overall mission.

CDW•G provided the state with an end-to-end solution. First, we provided proof of concept and created a desirable bill of materials. To best meet citizens' needs, we determined the ideal fit of Chrome tablets that would be suited for long hours of operation in high-touch environments. The Chrome tablets have many benefits, such as built-in security, ease of deployment through Zero Touch Enrollment, and centralized manageability via the Chrome Operating System (ChromeOS). This reduced the total cost of ownership to the customer.

CDW•G then looked for a kiosk that would complement the Chrome tablet and recommended necessary modifications. Finally, the team acquired demo units for the State to test.

Outcome
CDW•G positioned a complete solution that will allow the State's citizens to conveniently access government applications at over two hundred library locations across the State. Their CDW•G Team was diligent in addressing each of the customer's requirements and concerns, thoroughly reviewed proof of concept, and effectively collaborated with partners to provide the best solution.

Software Services
CDW·G has a variety of services to help you with your software needs. CDW Software Services takes a pre- and post-sales consultative approach to help you manage the assessment, validation, deployment, and management of software assets through every stage of their lifecycle. Our Total Software Management solution provides everything you need to make every step of software management simple and effective. CDW·G has everything the City of Mesa and OMNIA Partners Participating Public Agencies need to begin exploring software options, including, but not limited to, the following:
• Extensive knowledge of the software industry and publishers • Insight into the latest trends and products
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 105 • Decades of experience in enhancing software environments • Comprehensive process to review goals and technical requirements • A comprehensive portfolio
• Expertise in cloud apps
Our software experts will identify your current license position and renewal timeline, as well as provide a review that is easy to understand so that you can maximize returns on your software investment. Our review helps you organize and track software, prepare for purchases, and educate teams about the software infrastructure. The review:
• Determines whether current agreements fit your needs
• Identifies opportunities for agreement consolidation
• Shows when your agreements are up for renewal
Our long-standing partnerships with top software vendors give us a deep understanding of each one's unique licensing requirements. CDW•G is committed to maintaining the highest level of knowledge and expertise surrounding software solutions. We will leverage our close partner relationships and continue to invest in our workforce to ensure we stay in front of the everchanging landscape within this area.

Success Story - Local Community-Development Services
Background
This local government entity sought assistance for their IT licensing renewals and assistance in guiding their organization through the intricacies of software licensing agreements. The customer contacted CDW•G to assist with their upcoming renewals, help manage their software licenses, maintain compliance, and optimize costs.

Solution
CDW•G has a thorough process to ensure that the customer's needs were met. This engagement included a detailed evaluation, careful planning, negotiating with vendors, finding cost-effective solutions, minimizing risks, and keeping meticulous records. Not only did this approach meet the customer's immediate licensing requirements, but it also had long-term advantages in terms of regulatory compliance, cost reduction, and resource management.

Outcome
With the help of CDW•G, the customer was able to renew their essential software licensing on time, ensuring uninterrupted access to critical resources. This positions them to manage IT resources effectively and allocate budgets efficiently.

In the end, the customer's CDW·G team provided expertise on licensing models, negotiation strategies, and industry standards to ensure compliance, prevent legal complications, and reduce expenses.

Software Value-Added Services for the City of Mesa and OMNIA Partners Participating Public Agencies
CDW·G does not compete on price alone. As a vendor-neutral solutions provider, assisting with presales recommendations is one of our strong suits. We are the number one reseller to many of our vendor partners, such as Microsoft, VMware, and Adobe. Therefore, we have the expertise, experience, and resources to provide the best solution for the City of Mesa and © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 106 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

OMNIA Partners Participating Public Agencies. Our close relationships mean that we receive competitive price offers and timely notifications regarding product changes. This allows the account team to keep the City of Mesa and OMNIA Partners Participating Public Agencies appraised of new product releases, version changes, and price changes, all of which affect how you purchase software.

CDW•G offers the City of Mesa and OMNIA Partners Participating Public Agencies the following value-added services:
 Assessments
 Software License Review
 Demonstration Labs (such as our Microsoft Experience Center)  Virtualization Assessment
 Security Threat Check
 One-to-One Readiness
 Trial License Key Codes
 Educational resources and important notifications, including email notifications, webinars, CDW’s Solution blog, Software Simplified, and White Papers, among others  Software purchase reports
 Available software promotions
 Sponsored vendor events designed to keep the City of Mesa and OMNIA Partners Participating Public Agencies in the know of industry trends Licensing Strategy Consultation
 Current licensing assessment
 Analysis of current and future needs
 Discussion regarding procurement preferences
 Multiple quotes for side-by-side comparison
Ongoing Licensing Strategy Sessions
 New products
 Software Assurance benefits utilization
 Changes in licensing structure
 Future procurement planning
Quarterly and Ad Hoc Reporting
 Help for managing maintenance agreements
 Reminders for expiration-sensitive products
 Analysis of options for coterminous agreements
 Comprehensive online reporting of all software purchases from CDW•G Customized Procurement Plan
 Multi-year license procurement roadmap
License Agreements
 Provide for the City of Mesa and OMNIA Partners Participating Public Agencies Education on License Agreement Terms & Conditions
 License Agreement setup and processing
Our expertise extends to everything from the evaluation process and technology planning to software purchasing and the contract management tasks ahead. CDW•G is committed to coordinating the resources needed to provide helpful insight on right-fit options for your specific City of Mesa, Information Technology Solutions, Products, and Services needs. In fact, we have over 320 coworkers specifically dedicated to Software Licensing, Solutions, and Services.
107
We believe the City of Mesa and OMNIA Partners Participating Public Agencies will find that our business model provides one of the best values that the industry has to offer for licensed software. Our resources and our value-added tools provide the City of Mesa and OMNIA Partners Participating Public Agencies with the pricing and partnership that you deserve and make procurement easier. We have the best-in-class solution today, but we will continue to evolve in order to maintain our leadership role, expand and enhance our value proposition, and better serve the City of Mesa and OMNIA Partners Participating Public Agencies.

Success Story: Local Government Entity
Background
In 2022, this local government entity transitioned from on-premise technology solutions to the cloud and required continued guidance to understand the solutions, licensing support, and help to educate their end-users. The customer wanted a partner to help evaluate their current license entitlements and solutions to fit user profiles. Their top priorities were to reduce costs and improve end-user satisfaction.

Engagement and Solution
We have managed the customer's Microsoft Enterprise Agreement (EA) for the last six years and conducted regular communication and quarterly business reviews to stay in touch with the customer's needs. As a part of the year 1 true-up process, we engaged the customer to review licensing and end-user functionality requirements.

To help this customer meet their goals, we provided them with cost analysis and guidance for Microsoft M365 E3, ES, and F3 products in addition to on-premise server products, including SQL and Windows Servers.

Outcome
CDW•G's engagement helped the customer to consolidate their licenses and achieve cost savings by requesting reductions on cloud licenses prior to their two-year anniversary and replacing them with M365 E3. By educating the customer on license compliance and options to Step-up, this local government entity recognized significant cost-savings. Ultimately, the customer greatly appreciated CDW•G's contribution and has recognized an enhanced Microsoft experience overall.

Cloud Computing Services
CDW·G understands that the City of Mesa and OMNIA Partners Participating Public Agencies have many technology provider choices. When working with CDW·G, you get the best total solution the industry offers without the limitations inherent when dealing with either a manufacturer or a specific partner. CDW•G works with customers to develop coordinated and cost-effective Cloud Solutions through the following range of services:
• Discovery and Assessment: Understanding of environment, usage, challenges, and requirements
• Planning and Design: Evaluation of providers, recommendations, and proof of concept • Migration Services: Smooth deployment of the solution © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 108 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Integration Services: Full integration with existing applications  Application Modernization: Turning monolithic legacy apps into cloud micro-services  Aggregation Services: Streamlined administration and aggregated billing  Managed Services: CDW•G hosted and remote managed services or partner-managed services
 Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners Participating Public Agencies assess your priorities and determine which applications and processes should and shouldn't be moved to the Cloud. We also help you design the best delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to customize your solution. Furthermore, our pre-qualified partner network makes it easy to find the right providers and to create a comprehensive, multi-vendor solution that meets your specific needs.

Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies understand and meet your organizational and technological needs. A key differentiator for our Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of our ability to design and deliver, our consultants incorporate their technical knowledge and experience into the design, assessment, and implementation. Our comprehensive approach ultimately mitigates risk through experience to ensure that customers like the City of Mesa and OMNIA Partners Participating Public Agencies get it right the first time.

We have expertise and certifications across diverse industries in the public and private sectors.

Our project managers and consultants work directly with you to design and implement every facet of your IT solution.

Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services, workshops, and assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth.

This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.

Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners Participating Public Agencies have access to an incomparable depth and breadth of valueadded technical expertise. Our highly trained and experienced Technology Specialists and Solution Architects provide expert consulting advice and ongoing support. In addition, our strong relationships with manufacturers enable your CDW•G Account Team to provide presales consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor partners have dedicated staff at CDW•G.

During the presales phase, service consultation focuses on understanding the City of Mesa and OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate technology specialists, systems engineers, and solution architects. We work to identify potential solutions that meet each Participating Public Agency’s needs before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA City of Mesa, Information Technology Solutions, Products, and Services 109 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Partners Participating Public Agencies about products and services by providing a comprehensive overview of its features and benefits.

Below is an overview of those who can be engaged to support the City of Mesa and OMNIA Partners’ Participating Public Agencies during the presales consultation process and beyond:

Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and technologies, including the following:
 Leasing and Finance
 Managed Print Services
 Mobility
 Networking
 Power and Cooling
 Servers and Storage
 Software Licensing and Management
 Unified Communications and
Collaboration
 Voice and Data
 Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded positions and provide presales support for that particular partner’s products. These experts assist with evaluating products based on your unique operational requirements and budgetary constraints. They review quotes for product compatibility, functionality, and compliance.

Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they design. They assess your environment and work with your IT staff to design plans for solutions that boost productivity and improve operational efficiencies. Extremely knowledgeable about the latest technologies, they have important insight into the pros and cons of different solutions.

Onsite Vendor Representatives
CDW•G has manufacturer and software publisher representatives onsite at our sales offices to assist account managers and specialists with requests for technology roadmaps and to provide training on an ongoing basis. Our strong relationships facilitate presales consultation and timely notification regarding product changes and products going end of life.

Data Center Transformation Team
In addition to our presales consulting team and resources, our advanced consulting arm, the Data Center Transformation (DCT) team, has both the resources and expertise to collect complex data, provide custom reporting, and tailor our advisory outcomes to the unique needs of the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G is aligned with industry trends across technology organizations and industries, including state, local, and education. CDW•G reins in the complexity of industry trends and tailors it to your needs and goals through our disciplined practices.

Data Center Transformation is the process of changing an organization’s IT infrastructure and application services to improve its capabilities, performance, and efficiency. The process includes data center migrations, cloud integration, large-scale changes to hardware, virtualization, improved resiliency, software-defined components, application rationalization, and business process automation. At its core, DCT is a business-first approach that will enable the City of Mesa, Information Technology Solutions, Products, and Services City of Mesa and OMNIA Partners Participating Public Agencies to accelerate the transformation of your business models using technology to achieve its unique goals. 110
The OCT team offers consultative guidance in six key strategic focus areas, highlighted in the figure below:

OPERATIONAL INFORMATION RISK INFORMATION D IGITAL

EFFICIENCY AND T ECHNOLOGY MANAGEMENT

OBSERVABILITY T ECHNOLOGY CONSULTING FOR

PERFORMANCE GOVERNANCY ECONOMICS TRANSFORMATION
0 ~ @h ~ ~ = ~ 0
Figure 7. OCT Focus Areas
With over 23 years of experience providing consulting and advisory services, the OCT team provides consultative and advisory expertise specific to the City of Mesa and OMNIA Partners Participating Public Agencies' business challenges. With a focus on understanding your outcomes, goals, and objectives, OCT takes a consultative approach to recommend solutions to address strategy rather than problems.

For decades, the OCT team has led transformative projects for state and local governments, federal entities, small businesses, large corporations, and health and education organizations.

Over this period of time, we have accomplished many goals for our customers, including:
• Moved 675 data centers
• Relocated 250,000+ workloads
• Migrated 25,000+ applications across 16 industries
• Reviewed 1290 data centers
• Assessed and defined direction for 15M+ square feet of raised floor • Identified an average reduction of 65% of data center space • Designed enterprise clouds to support up to 780K workloads • Moved 950,000 workload
• Moved 25,000 workloads within a single client
• Moved 10,000 workloads in a single environment
• 160 facility concept plans performed
• Rationalized almost 1 M workloads for cloud placement • Worked with 325+ converged infrastructures involving our services • Configured more than SM configuration items for hundreds of CMS/CMDBs • Implemented 77 enterprise IT operating models
There are many different types of projects that the OCT team can orchestrate for the City of Mesa and OMNIA Partners Participating Public Agencies. These projects span the full gamut of transformational information technology and include solution areas such as data center transformation, business process optimization, and application management solutions. Our OCT team uses proven processes and leverages infrastructure, data, digital, and security experts to create high-value transformative business capabilities for our customers.

Overview of Advising and Consulting Services
CDW•G has a wide variety of advising and consulting services. These services include, but are not limited to, the following:
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 111 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 vCISO Service: Many organizations have limited staff or skill sets and need assistance navigating security obstacles, which is why CDW•G’s Security Consultants are available to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps you improve the maturity and scope of your existing security practices by providing a technology-neutral Security Consultant.
 CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of your internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.
 IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine the return on investment (ROI), and evaluate your foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.  CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa and OMNIA Partners Participating Public Agencies’ vision for the future into an actionable strategy and roadmap. Whether Participating Public Agencies are looking to transform your organizations into a DevOps culture based on cloud Platform as a Service (PaaS), industrialize your private cloud services, consolidate your application portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public Agencies need to deliver a clear, concise business-centric strategy.  PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high-impact, comprehensive program to assess and improve Project Portfolio Management (PPM) practices over the course of 3- 4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.
 Application Rationalization: Over time, your application portfolio may expand as more are introduced for specific needs. Using a strong holistic methodology, CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies address your application portfolio to ensure that the applications used are cost-efficient and serve as effective tools. Our skilled consultants will work directly with relevant stakeholders to review your organization’s complete list of applications. This review includes a full data analysis, coupled with facilitated workshops and interviews with application owners and end-users. These sessions provide additional context and knowledge beyond the raw data to identify and attain your organization’s end goals.  Application Dependency Mapping: Application dependency mapping combines toolbased discovery with the experience of CDW•G resources to provide a holistic view of an application environment, including detailed information and mapping of the relationships between your IT assets. Whether the City of Mesa and OMNIA Partners Participating Public Agencies are prepping to migrate to a new data center, introducing a new application, reducing the risk of business interruptions, or planning to transform your business, application dependency information is a crucial factor in your success.

Application dependency mapping is an essential first step for understanding your current environment or preparing for a wide range of changes.

City of Mesa, Information Technology Solutions, Products, and Services 112 • Migration Execution: From planning and strategy to the execution of the migration, CDW·G can assist you with the ability to migrate from your current data center to a new one on a schedule.
• Migration Readiness Assessment: Before starting a migration program, consider having CDW·G experts perform a Migration Readiness Assessment. This program helps you be prepared to start the migration program, by identifying risks and develop mitigation plans that could impact your migration program, which will help you make better-informed decisions about scope, timeline, budget, and resources. • Organizational Effectiveness Services: Ensuring that your organization is performing at the highest levels depends on how well your IT teams function and work with each other. CDW•G's expertise in how IT organizations operate helps you drive efficiencies, address issues, prepare for an organizational change, or expand services to meet business objectives. Our consultants will align your organizational structure and role definitions to meet your goals as well as account for current needs and projected growth to better understand your strategic direction.
• IT Practices Workshop: Led by our OCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organizations operate. Through a holistic approach, we look beyond process documentation into how teams work together. Each Participating Public Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of your strengths and weaknesses and a plan to ensure your processes propel you to reach your goals.

The above services and workshops serve as an example of our capabilities but are not an exhaustive list.

OMNIA Success Story: Midwestern, Midsize City
Background
CDW•G prioritizes helping all our public sector customers realize the vision they have for the future - from the smallest town to the largest municipality. Simply providing order fulfillment is a thing of the past. This mid-sized city, serving over 200,000 constituents, sees an opportunity to grow their mission and their community by becoming an innovative organization delivering world-class outcomes for their citizens.

Challenge
Regrettably, this City encountered a predicament all too familiar: a shortage of resources hindering the pursuit of their ambitious transformational goals. Compounded by the relentless pace of technological evolution, innovation became an elusive pursuit. Instead of envisioning strategic growth, the City found itself caught in the struggle to maintain an aging infrastructure. Even if budgetary allocations were secured for new technology, the protracted procurement process extinguished any hope of timely execution, casting a shadow over the prospects of success.

Solution
Enter the City of Mesa, OMNIA Partners contract, and CDW•G. The City of Mesa contract gave this city a procurement vehicle that would ensure taxpayer dollars are spent sensibly, while allowing IT leadership to make decisions and execute their plan quickly. Far from the © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 113 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
old adage of “use it or lose it” funds, CDW•G was able to provide critical staff augmentation resources to complete crucial updates on a timeline unique to local government.

Going a step further, the City’s dedicated CDW•G Account Team coordinated consultants to help formulate an effective plan for implementing and executing on their vision. This wide range of services offered by CDW•G – from basic network upgrades to InfoSec consulting and road mapping – became a key factor in IT moving from treading water to making real progress in delivering exceptional outcomes.

Success through OMNIA Partners
The City benefits from competitively priced service offerings with the technical acumen to partner alongside C-level executives and deliver innovative outcomes; a contract that procurement understands and embraces as a cost-saving measure; and a partner that understands their needs and aligns their resources to help accomplish goals that once seemed out of reach.

Technical Support Services
CDW Technology Support
CDW Technology Support (CTS) is CDW•G’s branded offering backed by the OEM collaborative warranty support service. CTS provides an enhanced client warranty support experience with one contract offering incident management for covered devices. CDW•G will take the first call for the City of Mesa and OMNIA Partners Participating Public Agencies to help resolve your issue and, if needed, provide an engineer onsite to perform a hardware replacement.

If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of Mesa and OMNIA Partners Participating Public Agencies solve your business problems by providing a single solution for your manufacturer support, saving internal IT staff time and/or any unplanned expenses for an engineer to come and replace faulty hardware and/or renew a contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a customer may be able to, resulting in quicker incident resolution. Some of the features and benefits of CDW Technology Support include:
 One place to call: CDW Technology Support allows the City of Mesa and OMNIA Partners Participating Public Agencies a single point of contact. We provide end-to-end ownership of all incidents, service requests, and support for maintenance, hardware replacement, knowledge base, and software support.
 24/7/365 support: CDW Technology Support provides around-the-clock support via a dedicated service desk 24/7/365 and also provides a dedicated support number, email address, and ServiceNow login to open and view case status online.  Full-service Return Merchandise Authorization: If, after troubleshooting, CDW engineers determine that a device needs to be replaced, CDW•G will request the RMA from the manufacturer on your behalf and have it sent to your location. We will also dispatch an engineer to meet that part and swap out the device for you and return the defective parts to the manufacturer and update the serial numbers on your contracts.  Fully backed by manufacturer warranty and support: A support contract is purchased through the manufacturer so you do not lose the ability for upgrades, City of Mesa, Information Technology Solutions, Products, and Services 114 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
updates, etc., and may be provided software download access to those contracts if requested.

Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
 Coterminous Support Contracts. A conterminous support contract takes the City of Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff, including system engineers, network technicians, PC, and printer repair technicians, and more.

For information about warranty and repair services, please see “Repair” below.

Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA Partners Participating Public Agencies navigate among our tailored payment solution options, which include leasing, financing, subscriptions, etc. We take a consultative approach to financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.

At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating Public Agencies and various leading financing companies that can help each Participating Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can secure a payment solution structure with maximized options and terms.

CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established, we likely have a partnership in place with their provider or can establish one, to extend their existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships with our partners to offer more advantageous rates, terms, and structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners that hold relevant certifications.

Our Premier Financing Partners include, but are not limited to, the following:
 Arrow Capital Solutions
 Cisco Capital
 Dell Financial Services
 HPE Financial Services
 Lenovo Financial Services
 LEAF Commercial Capital, Inc.

City of Mesa, Information Technology Solutions, Products, and Services 115 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Trade-in Services – CDW•G’s Information Technology Asset Disposition When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD) service providers to help you properly dispose of the hardware. Our partnerships with industryleading asset disposition organizations allows for fair market value, responsible disposal, transfer of liability, and potentially credit toward new tech purchases with CDW•G.

CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation, recycling, onsite shredding, potential value back credit to maximize recovery, and depot services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating Public Agencies, including:
 Logistics services for quick and efficient removal of equipment from client facilities  Device pickup, including palletizing equipment, shrink wrapping, and transport  Document of liability transfer provided to indemnify client from any environmental liability  Ensure removal of all client information and software from electronic media and assets  US Department of Defense-compliant erasure services in full support of government standards
 EPA-approved disposal
 Zero-landfill policy
 Complete serialized reporting available via a website Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of predictable costs and repair response times that a warranty agreement can provide.

The standard manufacturer warranty that comes with most products is a “best effort” commitment for response time. Regardless of the application of a system for the City of Mesa and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet, can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the warranty, repair, and maintenance options we offer.

CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide our customers the insurance of predictable costs and repair response times that a warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings includes:
 Warranty extensions and upgrades
 Post warranty support
 Accidental damage protection
 Maintenance contract agreements
 Post-sale technical support
 Product and certification training
 Onsite repair
 Depot repair
 Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have preemptive discussions to ensure customers’ next warranty purchase meets their needs as well.

City of Mesa, Information Technology Solutions, Products, and Services 116 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Examples of our available warranty levels, popular warranty options, and related value added services are included below. The completeness of our portfolio allows us to provide effective problem diagnosis and resolution for every customer need.

Basic Warranty
CDW•G’s basic warranty offering includes the following:
 CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all products we sell. Once the 30 days have expired, CDW•G’s technical support or the City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager assist in requesting the manufacturer warranty service.  Certified technician support – We provide toll-free, email, and on-line chat technical support on all hardware and operating systems for up to two years after purchase from CDW. Our technical support technicians are US based, located in Holmdel, New Jersey, responding to about 60 calls a day. For insight into your technical issues, the City of Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and type of technical support requests via the CDW•G Account Center.  Extensive engineering support – We have service-dedicated coworkers nationwide, aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and OMNIA Partners Participating Public Agencies by phone, and we also offer on-site support. As with the technical support above, a key to great support is that they are not compensated by an individual manufacturer they are “vendor agnostic.” This allows them to support the interoperability of the City of Mesa and OMNIA Partners Participating Public Agencies’ entire solution, not promote a single brand. These experienced and certificated engineers provide consultation with configurations and infrastructure shifts.

Extended Warranty
CDW•G offers various extended warranty options, including the following:

CDW Maintenance Agreements
CDW’s offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include:
 Coterminous Support Contracts - A coterminous support contract can take the City of Mesa and OMNIA Partners Participating Public Agencies existing manufacturer support plans and roll them together with one common end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement - These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts – Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.

Cisco SMARTnet
Without SMARTnet, Cisco charges $400 hour for repair services. With the average repair taking four hours, customers are likely to pay $1600 per incident without SMARTnet. Cisco SMARTnet service provides enhancement and maintenance support resources during the operational lifetime of a Cisco networking device. We are the #1 Cisco SMARTnet partner, holding SMARTnet Maintenance Agreements with over 34,000 distinct customers. Our dedicated City of Mesa, Information Technology Solutions, Products, and Services 117 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

SMARTnet team has 38 SMARTnet Specialists with over 200 years of combined experience working with SMARTnet contracts and in-depth knowledge of Cisco’s internal SMARTnet tools.

We offer multiple length and levels of SMARTnet agreements, including onsite options. CDW is authorized to purchase directly from Cisco, which can greatly reduce the City of Mesa and OMNIA Partners Participating Public Agencies’ cost for this comprehensive service.

Hard Drive Retention
CDW•G offers IBM and Lenovo hard drive retention warranty options for our customers whose hard drives store confidential customer data, trade secrets, or intellectual property, or if they need to comply with regulatory requirements. When a damaged hard drive is replaced, the customer keeps the original defected device, eliminating tracking of drives during transit and providing the utmost data protection.

Design Services
We get that every IT solution is unique and that its delivery must be customized to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ specific needs. In tandem with industry-leading partners, our highly experienced architects, engineers, and project managers will work with you to design solutions that meet the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and help you reach your IT goals. From configuration and maintenance to advanced engagements across infrastructure, workspace, security, and support, CDW•G has the expertise you need to help with all of your IT needs. We provide remediation recommendations based on environment discovery and create application architecture designs and roadmaps specific to the requirements of each OMNIA Partners Participating Public Agency.

An overview of our design services include, but are not limited to, the following:
 Solutions Design: CDW•G helps you design specific solutions to meet your hybrid infrastructure, network, digital workspace, and security needs.  Transformation Design: Design platform migrations, application upgrades, and the entirety of your digital transformation
 Platforms Design: Design public cloud platforms and applications with our experts. Our design and planning workshops help you align your goals and needs to create an outcome-based unified communications strategy based on end-user satisfaction.  Device Design: Device Design includes custom building the right device for the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and providing recommendations for all key technical specifications. Once the City of Mesa and OMNIA Partners Participating Public Agencies know which products are best for your environments, we often work with our partners to custom design them – even if the device is not currently available in the market. These devices - also called Configure to Order – are built to your exact specifications.
 Data Strategy Design: The first step in harnessing the power of your data is having the right processes in place for collecting, analyzing, and making decisions based on what the data is telling you. CDW•G is there to suggest new ways to create an agile, modern data strategy. We conduct a comprehensive evaluation of your current data processes and platforms and then design a customized data strategy tailored to your needs.  Software Development/Design: CDW•G provides remediation recommendations based on environment discovery, and create application architecture designs and roadmaps specific to your requirements.

City of Mesa, Information Technology Solutions, Products, and Services 118 • Security Controls Design: When it comes to designing security controls, CDW·G provides a comprehensive and vendor-neutral approach to prevent data breaches and proactively respond to cyberattacks.
• Physical Security Solutions Design: From hardware and software recommendations to floor plans that specify new device install locations, our physical security experts can design a completely new physical security system that fits your needs. • Infrastructure Design: Infrastructure experts can design and implement an infrastructure that consolidates business processes and allows you to rapidly improve end-user experiences and mitigate problems on both internal and external applications.

Success Story: State Court System
Challenge
This State Court System had a mission to provide its citizens with access to the justice system and transform their digital experiences. The legacy content management system (CMS) platform was difficult to maintain and gave the website an outdated look, featuring textheavy, static content that made it difficult to find important information. Because the site lacked the ability to incorporate reusable content, the IT team was responsible for content updates. Additionally, the site was not designed for mobile devices, which hindered the user experience for a large proportion of the users accessing the site. As a result, the platform had limited user analytics and business stakeholders had a hard time understanding user behavior. This customer needed a site platform that would optimize the user experience, improve content quality and velocity, and provide deeper insights into how their users were utilizing the site.

Solution
CDW•G performed a Discovery Phase with key business and IT stakeholders to elicit and document high-level business goals, user personas, site features, high-level user stories, and the high-level technical architecture for an Adobe Experience Manager website implementation. The information gathered from the discovery phase was used as the basis for creating a list of Experience Manager templates and components that would be needed to successfully migrate the existing website to Experience Manager. The CDW·G creative team worked with the customer on their vision for the redesigned website.

After a collaborative process, the team finalized designs that would transform the existing web experience. CDW·G then implemented the required templates, components, and integrations to migrate and launch the new public website on Adobe Experience Manager.

Key features of these phases included:
• Agile delivery: The team adopted an agile process to create and extend more than 50 Experience Manager components and templates across multiple three-week sprints. End-of-sprint demos allowed the State's stakeholders to provide early feedback on whether any course corrections or minor tweaks were needed. • Website redesign: CDW·G collaborated with the customer and created more than 18 pages of designs, including both website and mobile layouts, to serve as templates that focused on providing website users with a seamless way to find and consume content.
• CDW•G Digital Foundation: The CDW•G Digital Foundation accelerator was leveraged to create the new website. The accelerator consists of dozens of Ex erience Mana er com onents that CDW·G has invested in develo in , based on © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services common client use cases. The use of the accelerator lowered overall development complexity and effort, leading to a reduction in total implementation costs. 119
• Forms search engine: CDW·G created a forms search engine, allowing users to search for forms appropriate for their needs. Content authors can embed references to forms in searchable content, allowing forms to be more easily found than ever before.

The forms search engine makes it simple for the customer to update form data in one place and reflect those form updates sitewide.
• Analytics: Adobe Analytics was configured with Experience Manager using Adobe Launch. CDW·G created an Analytics data layer to capture user behavior based on the customer's requirements.
• Content author enablement and author guide: CDW•G created an author guide, giving authors a place to find answers to their content questions, as well as a basis for how to create a page and which templates to use.
• Strategic consulting advice: Throughout the project, CDW·G provided strategic consulting advice with respect to Adobe product features and best practices, becoming a trusted advisor to the State's stakeholders. Our consulting and relationship with the customer were key to the project's success.

Outcome
This customer launched a newly redesigned public website and its ever-expanding capabilities through the MyCase portal. For the citizens of this state, locating and accessing information and tools is easier than ever. Whether at home or on the go, users can journey through the website, find the correct resources, and navigate complex forms. CDW•G worked closely with the customer to redesign and migrate its public-facing site to Adobe Experience Manager Cloud Service. The Adobe platform gives the customer the ability to easily maintain existing content, streamline new content creation, and continuously improve the user experience by removing friction points in the user's journey.

Analysis Services
Analysis is an integral component of the design, orchestrate, and manage phases of our lifecycle of services. CDW·G possesses the most comprehensive and powerful analytical tools, enabling us to understand your current environment. Additionally, we offer a comprehensive set of analysis and assessment services that include, but are not limited to, the following:

CDW Infrastructure Assessments
SD-WAN Assessment
We provide an In-depth review of the SD-WAN edge devices, architecture, and configurations to provide recommendations on how to improve the implementation.

The assessment typically consists of a review of the management console, hardware, scalability, features, software version. internet design, routing configuration, policies, security, WAN optimization, Saas on Ramp, and integrations.

Wireless Assessment
We consult with the City of Mesa and OMNIA Partners Participating Public Agencies to understand the current state of the wireless infrastructure and your desired business outcomes. We conduct an in-depth review and document the current environment with © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 120 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
an inventory list, and then provide recommendations that meet your requirements and allow you to achieve your desired outcomes.

Network Health Check
This health check includes elements like tools deployed to discover network devices, End of Life (EOL) or End of Sale (EOS), and software security report, device software code recommendations, and a summary report.

Network Assessment
Our Network Assessment includes all of the elements of the Network Health Check, but is more feature-rich in its diagnostic capabilities.

Next Generation Network Assessment
Our Next Generation Network Assessment delivers our most comprehensive diagnostics. It includes more future-state planning artifacts, such as a roadmap tailored to the City of Mesa and OMNIA Partners Participating Public Agencies needs that outlines recommended steps for improving future-state performance and security.

Quality of Service Assessment
An in-depth review of each device’s Classification and Marking, Queuing and Shaping, Service Provider mapping and translation, and WAN VPN.

Multicast Assessment
An in-depth review of each device’s L2/L3 Multicast configuration.

DV Technical Readiness Assessments
Digital Velocity (DV) Technical Readiness Assessments are designed to benchmark current architecture, processes and practices, and the City of Mesa and OMNIA Partners Participating Public Agencies’ maturity level with the goal of uncovering, at a high level, the fastest and most impactful path toward your desired future state. Assessments are available for the following focus areas: Cloud, Modern DC, Migration, Database Migration, Application Modernization, DevOps, and Data Modernization.

Hybrid Infrastructure Assessment
Our Hybrid Infrastructure Assessment Team (HIAT) has several data center use cases and scenarios to provide capacity and planning advice in tandem with CDW•G solution architects, including:
 Environment Overview: CDW•G’s HIAT provides a detailed report of a customer’s current virtualization environment.
 VMware End of Support: CDW•G and the HIAT perform a licensing and hardware compliance checkpoint for VMware Virtualization.
 Platform Migration: A CDW•G Solution Architect works with the HIAT to project capacity for new compute platforms for a specific environment, whether onpremises or in the cloud.

City of Mesa, Information Technology Solutions, Products, and Services 121 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Consolidation: A CDW•G Solution Architect in tandem with the HIAT can project the capacities needed to consolidate hardware or geographic locations.  Disaster Recovery (DR): A CDW•G Solution Architect in tandem with the HIAT will provide the City of Mesa and OMNIA Partners Participating Public Agencies an overview of DR planning, best practices, and additional services available to assist in this critical business function.
 Hardware Refresh: A CDW•G Solution Architect , in tandem with the HIAT, helps the customer analyze and plan for proper lifecycle management of the data center infrastructure.

While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CDW Well-Architected Review for AWS
A CDW•G field solution architect utilizes the AWS Well-Architected tool to walk the customer through the questionnaire and then reviews the output, specifically identifying any high-risk issues with the City of Mesa and OMNIA Partners Participating Public Agencies.

While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CloudHealth: Rightsizing Existing AWS Environment Assessment A CDW•G field solution architect enrolls the City of Mesa and OMNIA Partners Participating Public Agencies for a no-cost trial with CloudHealth and, after two-week lead time, they outline what the tool has identified for you.

While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

Power and Cooling Assessment
CDW•G’s Power and Cooling team performs an analysis of the City of Mesa and OMNIA Partners Participating Public Agencies current environment.

While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.

CDW Storage Assessment Workshop
An analysis of the City of Mesa and OMNIA Partners Participating Public Agencies’ data center storage environment, including object, file, block, cloud-based strategies, DC performance, capacity, and end-of-support planning.

VMware NSX POC Assessment Workshop
This data center assessment considers and deploys a proof of concept for the City of Mesa and OMNIA Partners Participating Public Agencies on how micro-segmentation using the NSX platform can benefit your operations.

Nutanix Configuration Assessment
City of Mesa, Information Technology Solutions, Products, and Services 122 Assess and summarize the Nutanix environment in terms of its current health and architecture, with a focus on technical aspects of performance, manageability, and scalability of this environment.

Veeam Availability Assessment
An analysis of Veeam's availability suite, including data protection and recovery strategies. It also covers design, performance, capacity, end-of-support planning, and a brief overview of disaster recovery.

CDW Automation and Orchestration Assessment Workshop
A process optimization and tool selection guidance workshop for Assessment and Orchestration with the outcome being a collection of highly-detailed user stories for Infrastructure-as-a-Service (laaS) and Platform-as-a-Service (PaaS) process workflows, role definition recommendations, process optimization options, and recommended tool sets.

CDW Data Center Assessment
An assessment of the City of Mesa and OMNIA Partners Participating Public Agencies' data center infrastructure, including storage, compute, and virtualization.

Cisco Flexpod Assessment Workshop
Review of Cisco Nexus switching, UCS configuration, storage and capacity, and VMware virtualization to align with best practices.

Cisco UCS Assessment
An analysis of Cisco's UCS converged infrastructure environment, including performance, capacity, and end-of-support planning.

VMware vSphere Assessment
A VMware infrastructure assessment of up to 30 ESXI hosts and one vCenter server designed to help the City of Mesa and OMNIA Partners Participating Publi c Agencies understand the overall health and software status of your VMware ESX/ESXI and vCenter systems, including performance, capacity, and end-of-support planning.

CDW Security Assessments
Cloud Security Assessment
Identify gaps in security posture and create an actionable roadmap for remediation, examining all major CSPs (AWS, Azure, GCP) and multicloud environments.

Application Security Assessment
Assess application security by having a team of CDW·G security engineers attempt to break into an application used by the City of Mesa and OMNIA Partners Participating Public Agencies, whether it be an off-the-shelf product or one developed by your team. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 123 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Application Architecture Review
Identify potential concerns within an application by examining the architecture and the data flow, finding vulnerabilities, and providing detailed recommendations for improvement.

SDLC/DevOps Review
Review and improve the secure Software Development Life Cycle (SDLC) program by focusing on the use of key application security solutions, including Dynamic Application Security Testing, (DAST), Static Application Security Testing (SAST), Interactive Application Security Testing (IAST), and Software Composition Analysis (SCA).

Data Protection Modernization Assessment
Evaluate the entirety of the data protection ecosystem to ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ recoverability. This assessment leverages a proprietary Data Protection ScoreCard (as well as stakeholder interviews and analytics tools) to provide a report comparing the existing environment to that of the new modernized environment.

Database Security Assessment
Assess database risk by evaluating the susceptibility of the City of Mesa and OMNIA Partners Participating Public Agencies’ database to a host of known vulnerabilities and common attack scenarios.

Rapid IAM Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ current Identity and Access Management (IAM) program and its ability to defend against a wide variety of threats. This assessment aligns with ISACA’s IT Assurance Framework (ITAF), COBIT 5.0, ISO 27001/27002, ITIL v3, or the NIST standards.

IAM Strategy Assessment
Use business and security objectives to plot the course for an IAM program over a threeor five-year horizon, including new tool deployments, integrations, functionality improvements, and business justifications.

User Access/Privileged Access Reviews
Get a system-agnostic view of the organization’s user processes and roles, and identify opportunities to convert manual processes into automated workflows.

Identity Exposure Assessment
Leverage a Zero Trust view to assess the CISA pillars of Identity and Device. The assessment closely aligns with the NIST Zero Trust Architecture and CISA Zero Trust Maturity Model, evaluating user and device identity management across on-premises and cloud environments for alignment with Zero Trust best practices.

Cybersecurity Maturity Assessment
City of Mesa, Information Technology Solutions, Products, and Services 124 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Leverage an established capability maturity model (CMM) to objectively evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ current security program and provide realistic maturity rankings across industry standards and frameworks, including the NIST CSF, NIST 800-53, CIS Top 20, and PCI DSS.

SAP Role Design Assessment
Assess Systems Applications and Products (SAP) Production environment, reviewing role design approach, role naming conventions, organizational-level security, unassigned roles, maintenance access, end-user profile assignment, and access to sensitive IT authorizations. Provide recommendations for role remediation and optimization.

SAP GRC Access Control Configuration Assessment
Assess the SAP Governance, Risk, and Compliance (GRC) Access Control (AC) environment to evaluate process documentation, configuration settings, firefighter workflow setup, firefighter log report analysis, and risk ruleset customization analysis.

Provide recommendations for improvement and a prioritized list of automation opportunities.

SAP User Provisioning and Role Change Management Process Assessment Review all provided documentation regarding policies and procedures to develop process maps for common SAP Security activities. Deliver detailed process flows for in-scope processes and recommendations for improvement and automation.

FTC Assessment
Assess compliance by following a five-phase methodology for organizations faced with consent orders from the Federal Trade Commission (FTC).

PCI Assessment (Audit)
Assess alignment of current practices with Payment Card Industry Data Security Standard (PCI DSS) requirements to determine compliance, issuing a Report on Compliance (Roc) or Attestation of Compliance (AoC) if appropriate. CDW•G also provides readiness assessments, scoping assistance, and Self-Assessment Questionnaire support, as needed.

Privacy Maturity Assessment (GAPP/NIST Privacy)
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ privacy program to benchmark policies, processes, and technologies against leading privacy standards, including the NIST Privacy Framework, Generally Accepted Privacy Principles (GAPP), and HIPAD35A Breach Notification requirements.

Third-Party Risk Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ third parties in support of enterprise-wide third-party risk management programs. These assessments be provided in a managed service format or in bundles/bulk assessments.

City of Mesa, Information Technology Solutions, Products, and Services 125 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Privacy Compliance Assessments (HIPAA/CCPA/CPRA/GDPR/PIPL/GLBA) Measure readiness and/or compliance with all major data protection regulations, including HIPAA, CCPA/CPRA, GDPR, PIPL, and GLBA. These assessments harmonize regulatory frameworks to save costs and improve efficiency.

IT Risk Assessment
Assess IT environment or specific systems to determine if existing IT policies, procedures, infrastructure, applications and security posture are aligned with the City of Mesa and OMNIA Partners Participating Public Agencies’ short-term and long-term business objectives.

CMMC Pre-Assessment
Evaluate the current environment against the Cybersecurity Maturity Model Certification (CCMC) framework to identify gaps and develop a mitigation strategy before the certification assessment to help shorten the time to certification.

Zero Trust Assessment
Build a strategic roadmap to Zero Trust maturity through our three-phase assessment, which aligns with NIST SP 800-207 guidelines and the Cybersecurity and Infrastructure Security Agency (CISA) Zero Trust Maturity Model.

Security Operations Assessment
Benchmark the Security Operations Center (SOC) against CDW•G’s best practices program, peer organizations, or historic organizational performance levels.

DDOS Resiliency Assessment
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to maintain business continuity and continue critical operations in the face of a Distributed Denial-of-Service (DDoS) Attack.

IoT Device Assessment
Provide visibility into and control over the IoT devices on the network, improving the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to issues and threats.

Cyber Workforce Assessment
Assess the suitability of the cyber workforce to defend the organization by evaluating roles and responsibilities, governance, and the knowledge, skills, and abilities of the individuals.

Web App Penetration Testing
Identify and test the full attack surface of the provided application to achieve a fullbreadth test of all user-facing functionality.

IR Readiness Assessment
City of Mesa, Information Technology Solutions, Products, and Services 126 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to threats from inside and outside of the network perimeter. CDW•G can also help with Incident Response (IR) Program Development and IR Tabletop Exercises.

ASV Scanning
Scans all Internet-facing systems that store, process, transmit, or impact the security of cardholder data (CHD) to adhere to the requirements of the current version of the PCI Data Security Standard.

External Penetration Testing
Identify and test the full external attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to achieve a full-breadth test of all available services exposed to the public internet.

Internal Penetration Testing
Identify and test the full internal attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to increase your overall security posture by identifying the maximum number of lateral footholds on a network that should be remediated.

Mobile Penetration Testing
Identify and test the full attack surface of the provided application to discover vulnerabilities in several areas, including implementation and platform usage, storage and transmission of sensitive data, and communication with external resources such as API endpoints.

Physical Social Engineering
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to prevent and react to a targeted, non-destructive physical intrusion. This engagement includes both surreptitious and overt contact with the target facility, including masquerading as legitimate occupants or authorized third parties.

Social Engineering
Evaluate your ability to prevent and react to a targeted attack as well as the effectiveness of security awareness training provided to users. Can use Phishing (email-based simulations) and/or Vishing (telephone-based simulations) methods.

Vulnerability Assessment
Evaluate current IT systems to determine and categorize present vulnerabilities by classifying and ranking vulnerabilities. Provides a customized report with cost-effective, concise recommendations to tackle specific security problems or threats.

Wireless Penetration Testing
Assess the organization’s wireless attack surface by identifying corporate-sanctioned wireless assets and evaluating their respective security policies. Subjects all networks to active exploitation with the intent of accessing internal corporate resources.

City of Mesa, Information Technology Solutions, Products, and Services 127 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Compromise Assessment
Leverage many of the same tools and tactics as attackers to conduct active threat hunting and develop indicators of compromise based on the recognized MITRE ATT&CK framework.

Secure Endpoint Health Check
This health check validates the status of a microservice and its dependencies.

Red Teaming Services
Assess the detection and response capabilities of an organization’s Blue Team (defensive security professionals) in the event of a targeted attack. Attempt to gain access to the internal network through various attack vectors while subverting the organization’s defenses.

Purple Teaming Services
In our Purple Teaming Services, our CDW Red Team (offensive security professionals) pairs with the City of Mesa and OMNIA Partners Participating Public Agencies’ IT security personnel (i.e., Blue Team) during simulations of specific attack scenarios to improve defenses and incident response procedures throughout the engagement.

Segmentation Validation
Evaluate the effectiveness of any network segmentation controls used to reduce PCI DSS scope by attempting to connect to and access the cardholder data environment (CDE) from internal network segments intended to be out-of-scope for PCI DSS compliance.

Cisco Umbrella Health Check
Review the Umbrella dashboard must-haves and help the City of Mesa and OMNIA Partners Participating Public Agencies identify common issues and how to maximize their protection.

Cisco Email Security Appliance (ESA) Health Check
Evaluate the status of a customer’s Email Security Appliance, configuration, and lifecycle with industry-standard recommendations.

Cisco Web Security Appliance (WSA) Health Check
Evaluate the status of the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Web Security Appliance, configuration, and lifecycle health with industry-standard recommendations.

Cisco Identity Services Engine (ISE) Health Check
Evaluate the Cisco Identity Services Engine with a system engineer focused on ISE best practices.

Cisco Firepower Threat Defense Health Check
City of Mesa, Information Technology Solutions, Products, and Services 128 Analyze Cisco firepower configuration and posture as it relates to the City of Mesa and OMN IA Partner's security needs.

Cisco Secure Network Analytics Health Check
Evaluate the Cisco Secure Network Analytics configuration and its ability to provide comprehensive visibility and network traffic analysis.

Microsoft Active Directory (AD) and Hybrid Identity Assessment Evaluate the state of the entire AD infrastructure, including services configuration, directory health, management processes and compliance.

Microsoft Active Directory Domain Services Health Check Conduct a health check on Active Directory (AD) domain configuration, looking for misconfiguration and industry-standard security vulnerabilities in the AD setup.

Microsoft 365 Security Assessment
Analyze your Microsoft 365 environment to ensure it is configured and secured based on your unique needs.

Microsoft Public Key Infrastructure (PKI) Health Check
Analyze the City of Mesa and OMNIA Partners Participating Public Agencies' design and configuration of your public security keys and provide recommendations to create a goforward strategy.

Microsoft Security Threat Assessment
Analyze the City of Mesa and OMNIA Partners Participating Public Agencies' security posture as well as the tools and solutions used. Includes recommendations on a goforward security strategy.

Palo Alto Networks Health Check
Analyze the health and posture of the City of Mesa and OMNIA Partners Participating Public Agencies' Palo Alto Networks environment as it relates to your security needs.

Splunk System Health Check
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies' deployment health through license usage, resource usage, server status, and usage patterns.

Splunk Data Optimization Assessment
Review current Splunk procedures. processes. and data sources for performance, capacity, configuration, and other indicators to identify any critical gaps and optimization targets. Provide recommendations on architecture and deployment.

CDW Workspace Assessments
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 129 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Collaboration Architecture Advisory
CDW•G engineers will review your Cisco Collaboration environment for pain points and best practices while also analyzing the opportunities to leverage the latest advancements in Cisco Webex cloud collaboration technology. The engineer will prepare a report with the findings of the analysis as well as provide a high-level roadmap of recommendations so the City of Mesa and OMNIA Partners Participating Public Agencies get the most from their Cisco Collaboration investment.

Emergency Calling Assessment
Our highly qualified engineers evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ current collaboration environment for Emergency Calling best practices, including company policies, emergency response locations, remote and mobile users, notification alerts, and address delivery. The engineer prepares a report with the findings and provides the City of Mesa and OMNIA Partners Participating Public Agencies with a high-level roadmap of recommendations to limit your liability, ensure your users are able to reach emergency services quickly, and give you the best chance to receive help at the right location.

Customer Engagement Center Cisco UCCE Health Assessment CDW•G engineers review the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Contact Center Enterprise environment for pain points and best practices. The engineer prepares a report with the findings of the analysis as well as provides a high-level remediation plan to address any issues found.

Customer Engagement Center Business Analysis
CDW•G business analysts meet with the City of Mesa and OMNIA Partners Participating Public Agencies’ contact center teams to understand pain points and goals. The analyst looks for opportunities for improvement in handling, efficiencies, and opportunities to apply best practices. The consultant prepares a report with the findings of the analysis and provides the City of Mesa and OMNIA Partners Participating Public Agencies’ with a high-level remediation plan to address any issues found.

Microsoft 365 Best Practice Assessment Workshop
The Microsoft Office 365 Best Practice Assessment helps the City of Mesa and OMNIA Partners Participating Public Agencies’ validate your existing Microsoft Office 365 design (e.g. Exchange Online) and validates it is configured according to best practices.

Microsoft 365 Governance Assessment Workshop
Provides review and recommendations concerning the City of Mesa and OMNIA Partners Participating Public Agencies’ Office 365 governance models and/or policies.

Microsoft 365 Network Performance Assessment Workshop
Provides review and assessment of up to four workstations in (up to) four physically separate network sites. It evaluates the workstations’ abilities to successfully access Office 365 services quickly.

City of Mesa, Information Technology Solutions, Products, and Services 130 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

SharePoint 2010-2019 Assessment Bundle
Our SharePoint Migration Assessment leverages a proprietary tool developed by CDW SharePoint Specialists to scan the contents of your SharePoint Farm and help identify features and content that will impact your transition to another SharePoint service level/version. The Assessment Bundle includes the initial setup and run of the tool, in addition to a full assessment of a single SharePoint Farm.

CDW Microsoft Teams Assessment and Jumpstart
This Microsoft Teams solution includes basic planning, design, adoption, and pilot migration. This project is a week-long engagement that allows the City of Mesa and OMNIA Partners Participating Public Agencies to utilize Teams in your production environment with adoption advice and content.

Microsoft 365 CISO Security Workshop
The Microsoft 365 CISO Security Workshop allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers both product and solution best practices and configuration recommendations around the security features of Microsoft 365.

Microsoft 365 CISO Security Workshop with Sentinel
The Microsoft 365 CISO Security Workshop with Sentinel allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers product and solution best practices and configuration recommendations around the security features of Microsoft 365 and Sentinel.

Microsoft 365 Security Device Protection
As more and more users become mobile and are using a wider variety of devices, applications and documents need to keep up. How does the City of Mesa and OMNIA Partners Participating Public Agencies’ manage these devices while providing secure and reliable access to applications and data? Microsoft 365 helps provide easy, secure access to any device, no matter where someone might be. Device Protection will include the steps necessary to understand your requirements and develop the deployment plan just for you.

Microsoft 365 Security Identity Protection
Microsoft 365 provides numerous tools to provide additional layers of security and also has tools to identify and protect access in real-time. Our Microsoft 365 Security Identity Protection Assessment Workshop includes the steps necessary to understand your requirements and develop the deployment plan just for you.

Microsoft 365 Security Information Protection
This engagement provides the best practices on how to configure the products to achieve the City of Mesa and OMNIA Partners Participating Public Agencies’ goals. This will provide City of Mesa, Information Technology Solutions, Products, and Services 131 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
a functional roadmap to ensure security and compliance is built into the Office 365, Windows 11 and EMS solution.

Microsoft Enterprise Mobility + Security
This engagement reviews the City of Mesa and OMNIA Partners Participating Public Agencies’ current environment to identify issues and usage of features. We review a single EMS subscription, including all the cloud components, Microsoft Entra ID P1/P2, Intune, Azure Information Protection, Azure Rights Management Service, Azure Advanced Threat Protection, and Cloud App Security. The results of the review provide recommendations to address issues and a roadmap for adoption of additional components.

Assessment of Workspace ONE
This engagement provides an in-depth discovery of the City of Mesa and OMNIA Partners Participating Public Agencies’ Workspace ONE environment to ensure all management utilities are being used properly and that you are taking advantage of to get the best experience for your users and IT.

Health Check for Jamf Pro
This engagement helps ensure you are managing your Apple devices properly through the mobile management utility Jamf Pro based on the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental needs.

Configuration Services
The City of Mesa and OMNIA Partners Participating Public Agencies Participating Public Agencies can rely on CDW•G to preconfigure their technology solutions and provide custom turnkey solutions for plug-and-play deployment. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, testing, imaging, domain integration, branding, labeling, asset management, delivery & distribution. Our Configuration Centers roll out 2.6 million products every year - more than 10,000 custom units a day.

The benefits of our configuration services are as follows:
 Lower configuration, integration, and overall deployment expense  Reduce risk and time to deploy
 Improve delivery, distribution, and tracking of assets  Complete projects on schedule
 Free IT staff and resources to work on higher-level projects Our Configuration Team can provide many services, including:
 Hardware Integration: Hardware integration services include installation of memory, hard drives, NIC cards, video cards, and a variety of other components.  Software Configuration: When it comes to software, your computers, mobile devices and servers will come with OSs and apps pre-installed. We offer White Glove Service to prep and provision Chromebooks.
 Custom Imaging: Including image creation, maintenance, and deployment, we can host a secondary server to connect to your SCCM or other image deployment server via City of Mesa, Information Technology Solutions, Products, and Services 132 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

VPN. Customizable options include pre- and post-imaging tasks like domain join and security upgrades.
 Rack Configuration: We mount and configure your network and security devices, rackmount servers, chassis blade servers, storage, KVMs, UPSs, and PDUs into a rack structure, then cable and label before shipping.
 Mobility Services: We configure and activate your tablets, phones, handhelds, and WiFi hotspots. Additionally, services that include MDM enrollment, App installations, IOS and Android updates are also available.
 Custom Laser Engraving: Your logos and other important information can be engraved onto notebooks, mobile devices, and other equipment. We can laser engrave static content and/ or one field of dynamic content, such as the device serial number.  Asset Tagging and Reporting: You have the option to use CDW•G-branded labels, customer-provided labels, or our team can build custom labels that we print on-demand, including UID/IUID identification labels for US Government applications. Extensive information on your devices is available via the Order Reporting and Hardware Asset Management functions on your CDW•G Account Center.
 Network and Security Device Configuration: We configure firewalls, routers, switches, access points, and IP phones for all the largest manufacturers. These services include system software/firmware upgrade or downgrade, uploading master configuration files, and configuration of IP address, subnet mask, and default gateway.

All customization is based on the City of Mesa and OMNIA Partners Participating Public Agencies’ unique specifications.
 Burn-in Services: We run your devices for 12 hours or more to ensure all components are working properly. This includes running a diagnostic program (where applicable) to test basic functionality. This service is designed to reduce the number of items that fail after a short period of use.
 Software and Imaging: We have a team of engineers, technicians, and team leaders trained to work on image and software deployments. Customer-specific deployment instructions are strictly followed to ensure your devices are imaged and configured your way.
 Custom Packaging: This includes kitting, palletization, inserts and welcome letters, and box labeling.
 Buy and Hold Services: This allows you to purchase products and have them held in a secure location anywhere from three months up to a year. CDW•G handles the configurations, customizations, logistics, and shipping requirements to ensure your predefined deployment schedule is met.

Configuration Quality Assurance
Either our own best practices or your specific deployment instructions are strictly followed to ensure devices are configured to meet each customer’s requirements. The City of Mesa and OMNIA Partners Participating Public Agencies can provide a custom checklist to CDW•G for additional verification and testing.

All Configuration Center workers are trained on CDW’s best practice quality assurance procedures that include a comprehensive check of each system we touch. First, we verify the compatibility of all components to be installed. Second, we verify that each component is installed properly, and the hardware installation is complete. Finally, we ensure that all hardware and software are functioning according to manufacturer specifications. Each step is completed by a qualified technician and verified by a Quality Control (QC) technician. CDW is ISO 9001:2008 compliant and the names of the primary technician and QC technician are recorded City of Mesa, Information Technology Solutions, Products, and Services 133 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
for all orders. All team members are held accountable for adhering to our quality assurance procedures. If any issues are encountered, CDW•G will contact you immediately to resolve the issue.

Any defective or damaged devices that are discovered during the configuration or warehousing process will be removed from stock and replaced with new, functional devices. The damaged or defective devices will be returned to the manufacturer on CDW’s behalf. This process will not require the customer’s involvement and should happen transparently to the customer.

Implementation Services
Our expert engineers configure and deploy your solutions to help you implement technology according to the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and ensure it works from day one. We can build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.

Any successful implementation requires careful attention to the management of the scope, people, and process of each project. Through our experience with numerous complex projects, CDW•G has refined an implementation methodology that uses project management best practices combined with real-world lessons learned. Our methodology has resulted in a standard for how we choose the people we hire, the way we structure our project teams, and the project milestones we set for customer acceptance.

We believe effective project management requires careful attention to the following plan elements and an appropriate level of communication between project participants. Our project plan includes the following components:
 Scope of Work
 Project Schedule
 Communication Plan
 Statement of Work
 Risk Management Process
 Change Management Process
 Issue Management Process
 Assumptions
 Deliverable Management
 Customer Responsibilities
 Partner Management
 Project Acceptance
 Contract
The graphic below provides additional insight into our comprehensive methodology.

City of Mesa, Information Technology Solutions, Products, and Services 134 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 8. CDW•G’s Comprehensive Project Management Methodology Installation Services
CDW•G installs hardware, software, peripherals, and more. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, domain integration, branding, labeling, asset management, delivery, and distribution.

Our installation services include, but are not limited to, the following:

Computing Installation
Our installation services can help take the burden off your busy IT staff. We can help install and deploy new desktops, notebooks, and printers quickly and easily. We also assist with deinstallation and moving of existing equipment, configuration services, and basic IT staff training (if needed) to ensure a custom solution that fits your environment.

Data Center Installation
We can help you optimize your data center with implementation services around your server, storage, power, and cooling technologies.

Perform Conduct Discovery Implement Execute Conduct Project Contract/Sow Client Project Design Design Deployment Plan Closure Meeting Review Kickoff Meeting Execute Execute Execute
Assign/Confirm Stakeholder Design Test Plan Support Plan Project Handoff Acceptance Project Analysis Go/No Go to Support Resources Determine Decision Deliver
Conduct Internal Project Success Final Project
Kickoff Meeting Criteria Documentation
Create Initial Define Roles and
Schedule Responsibilities Direct and Manage Project Work ~· , ~· , .... ~· , Develop
Project Plan
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Monitor and report
project performance
• Conduct project status meetings
, Status reports
• Budget reports
Update lessons
learned based on
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Control project activities
• Communication
•Time
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. Risks
• Costs
, Quality
-Change
City of Mesa, Information Technology Solutions, Products, and Services 135 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Network Installation
Whether it be WAN or LAN, wired or wireless, we are ready to help you implement new network technology smoothly and efficiently.

Security Installation
In addition to offering a comprehensive security assessment, our security specialists can help ensure that your security solution is properly designed and implemented.

Interactive Whiteboard and Flat Panel Installation
Need to update a classroom or conference room with interactive whiteboards or flat panels? We offer manufacturer-certified specialists who can perform site-specific installation at your organization or institution.

Training Services
Our training sessions and programs align the training needs of your workforce with the goals of your technology projects, ensuring that teams across the City of Mesa and OMNIA Partners Participating Public Agencies’ have the skills they need to support and optimize your tech stack long-term.

Product Training
CDW•G leverages our top partnership levels with the industry-leading OEMs on behalf of the City of Mesa and OMNIA Partners Participating Public Agencies. We work with you to host Technology Symposiums, which brings our best-of-breed partner network on-site to share key industry updates, product roadmaps, and technical deep dives. Our technical specialists, alongside OEMs will conduct product roadmap sessions, arrange demo loan products, and facilitate a combination of web and onsite training sessions.

CDW•G has two Technology Experience Centers (TEC) in the US that are fully functional data centers and networks, where the City of Mesa and OMNIA Partners Participating Public Agencies can experience technology in action — remotely or onsite.

These facilities offer onsite and remote demos of leading solutions and are managed by our Demo Lab team. These labs demonstrate how integrated solutions work in a real-world environment and help the City of Mesa and OMNIA Partners Participating Public Agencies determine which solutions best meet their needs. Demonstrations allow our customers to:
 See the newest technologies built as integrated solutions  Host static demos that offer insight on how technologies work  Help customers compare alternative solutions side by side  Explore how the latest innovations can help customers achieve their goals The City of Mesa and OMNIA Partners Participating Public Agencies can work with your dedicated CDW•G Account Managers to arrange a virtual or in-person visit to our Technology Experience Center. CDW•G will work to make as much training as possible through the above options.

Additionally, on any Professional Services engagements, knowledge transfer is part of our core methodology, ensuring that on-the-spot training is taking place and that IT staff knows how to manage and drive the new technology or environment upon our engineers’ departure. CDW•G also offers a wide array of in-depth training options and workshops, highlighted below.

City of Mesa, Information Technology Solutions, Products, and Services 136 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Training Courses
We have experience in orchestrating IT projects and initiatives, from small and medium-sized businesses to enterprises. Combining our elite curriculum with the expertise and depth of our solutions and services gives the City of Mesa and OMNIA Partners Participating Public Agencies the skills you need to optimize your IT investments and achieve their most important outcomes.

Our courses meet the same standards for quality, interactivity, and alignment with today’s biggest technology challenges. Highlights of our training courses include the following:
 Our courses are created and led by some of the world’s best instructors, whose scores for delivery from students average 4.9 out of a possible 5.  Each course is designed to maximize time spent in hands-on learning, including lab/range exercises and debriefs, tool walkthroughs, and case studies.  Born out of some of the most demanding Security Operations Centers (SOC) in the world, our proprietary curriculum is uniquely sophisticated and pairs with vendor technology training to deliver a complete solution to your security and IT skills needs.  Our training is developed in collaboration with industry leaders who share our commitment to thorough, leading-edge IT training. It’s always up to date, with instructions specific to the latest versions of each tool.

Our courses are designed for virtual instruction, but they can also be taught live at your location.

We’ll tailor your workforce development program to meet the needs of each Participating Public Agency, wherever they are.

We offer courses and bundles to support virtually any project you may be initiating.

Please see our full course catalog in Tab D, Exhibit 4. Additional courses and workshops include, but are not limited to, the following:

CDW OS ITSM Simulation/Executive Visioning Workshop
By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of their internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.

Participants are given roles in a sub-optimal business unit in which they have to respond to real, everyday challenges and transform processes and underlying technology that meet the needs of the business. Results improve as each round concludes.

Benefits of this workshop include the following:
 Identify in real time how political, business, process, and technology issues intermingle and affect overall business results.
 Directly experience the increased efficiency yielded by process improvement.  Achieve better alignment between leadership and staff as it relates to both process and internal cooperation.
 Learn to work better together as a team so that projects succeed.

CDW OS ITIL Training: One-Day Awareness/Three-Day Foundation Our approach takes you on a journey through the five stages of the ITIL service lifecycle and helps the City of Mesa and OMNIA Partners Participating Public Agencies adopt best-practice City of Mesa, Information Technology Solutions, Products, and Services 137 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
processes used by leading organizations worldwide with tremendous positive impact. Whether you need full training and certification for key members or simply an executive overview for greater awareness and adoption, we’ve got you covered.

Our One-Day Awareness workshop educates and informs leadership by using case studies from organizations around the globe that have successfully implemented ITIL. We take a highlevel, results-oriented approach to the People, Process, and Platform elements of the service improvement in order to convey:
 Key concepts of ITIL
 Practical guidance for applying ITIL to everyday IT situations  How to align with business, control costs, and improve IT service quality  Strategies to balance IT resources with business needs and objectives  The role of technology and how to maximize its value
Our Three-Day Foundation course covers all material specified in the ITIL Foundation certificate and prepares attendees to successfully achieve their Foundation certification. We infuse realworld examples throughout and discuss overcoming the practical challenges and barriers to implementing process improvement. All of our instructors are ITIL experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios.

CDW OS Process Alignment Workshop
Process improvement consulting is critical for state agencies striving to advance their process maturity in order to improve IT service delivery responsiveness, maintain consistent levels of service, and increase customer satisfaction.

Led by our Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new processes that are in-scope for a project, aligning with existing processes in order to work together at all levels.

IoT Transformation Workshop
Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine return on investment (ROI), and evaluate their foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.

In the workshop, we will walk through five focus areas:
 Business drivers: We’ll outline business drivers for IoT, starting with your key stakeholders, business processes, business systems, and linkage to company goals.  Data investigation: We’ll review the data that needs to be derived. What kind of data are you gathering? Can this data be used by other departments? Is it revenuegenerating data that can be sold to your customers as a service? We’ll help you review your data to determine how your business will benefit from the data discovered as part of this workshop.
 System of systems: Do you need to pull in third-party data for this solution? Examples may include data from The Weather Company (an IBM business), mapping software, or data from other external tools or systems.

City of Mesa, Information Technology Solutions, Products, and Services 138 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Infrastructure readiness: We’ll determine if your infrastructure is adequate for the proposed IoT solution.
 IoT technology: You’ll understand what related IoT technologies will need to be implemented for your new solution
CDW Information Security Cybersecurity Workshop
We offer half-day and full-day Cybersecurity Workshops for security leaders. We assemble our top experts in a range of domains — from compliance to data governance to zero trust to IAM and more — and spend dedicated time with your team to validate strategies, recommend best practices and align with organizational goals and expectations.

Our workshops are tailored to each state agency’s needs and goals, with subject matter experts from a range of specialty areas. These sessions can be scheduled to kick off the beginning of a strategic planning cycle, to validate an existing plan or to “course correct” in the middle of execution. Each full-day or half-day workshop includes:
 Expert Panel: A grouping of experts, tailored to your desired topics of discussion.

Workshops can be domain specific or can span the entirety of your cyber strategy.  Clear Recommendations: Our workshops are designed to produce actionable guidance that makes a material improvement in your security program.  Fresh Insights: Our experts are specialists in their fields, giving you the scoop on the newest technologies, best practices in the field and 12-18-month trend predictions.

CDW OS Organizational Change Management Planning Workshop This three-day workshop teaches participants the Organizational Change Management (OCM) framework for managing the effect of change on an organization, including new business processes, changes in organizational structure, overcoming cultural hurdles within an organization and more. We accomplish this through an approach that is based on the five-step ADKAR framework in order to help you deal with the human-aspect of change management:

Awareness, Desire, Knowledge, Action, and Reinforcement.

This workshop offers a myriad of valuable benefits aimed at enhancing your organizational prowess. Delving into the organizational history of the City of Mesa and OMNIA Partners, participants will gain a comprehensive understanding that serves as the foundation for crafting an effective communication and marketing plan, inclusive of targeted training initiatives. The workshop goes beyond theoretical concepts, providing practical insights into resistance management planning, a crucial skill set designed to preempt and navigate adoption challenges seamlessly. Additionally, our expert facilitators will guide participants in the formulation of a robust coaching plan, enabling them to identify and leverage strategic opportunities for optimal growth and development. In essence, this workshop is a holistic approach to empower your team with the knowledge and tools needed to propel your organization toward success.

PMO Assessment Workshop
Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high impact, comprehensive program to assess and improve Project Portfolio Management (PPM) practices over the course of 3-4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.

City of Mesa, Information Technology Solutions, Products, and Services 139 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

IT Practices Workshop
Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organization operates. Through a holistic approach, we look beyond process documentation into how teams work together. Each Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of their strengths and weaknesses and a plan to ensure their processes propel them to reach their goals.

IT Resource Cost Benchmarking Workshop
It’s simply good business to operate in a cost-efficient manner and continually look and plan for opportunities that will improve the bottom line. Led by our DCT team, our IT Resource Cost Benchmarking Workshop can help the City of Mesa and OMNIA Partners Participating Public Agencies identify and plan areas for cost optimization using data-based metrics and relevant industry comparisons to support best-case decisions. Whether each agency is anticipating a cost reduction mandate, focused on continuous improvement, or simply wants better insights into their IT cost structure, our cost benchmarking study will have you covered.

For more of our training offerings and workshops, our full training catalog is provided as Exhibit

4. Maintenance Services
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
 Coterminous Support Contracts. A coterminous support contract can take the City of Mesa’s existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
 Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment.  Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa’s access to field service and support staff, including system engineers, network technicians, PCs, and printer repair technicians, and more.

For a more comprehensive overview, please see “Repair” above.

Advisory Services
Please see “Consulting and Advising” above.

Managed and Support Services
CDW•G offers a wide variety of managed and support services. In June 2023, we ranked #10 out of 501 in the prestigious 2023 Channel Futures Managed Service Providers (MSP) 501 rankings; MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures. Applicants are ranked using a unique methodology that weighs financial performance according to long-term health and viability, commitment to recurring revenue, and operational efficiency.

City of Mesa, Information Technology Solutions, Products, and Services 140 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Our Managed Services offerings allow the City of Mesa and OMNIA Partners Participating Public Agencies to contract for support of your networks, systems, databases, and select applications. Our modular approach to IT management allows you to select services that best support your individual organization's goals and current capabilities.

We offer end-to-end solutions, including strategy development, technology selection, implementation, and operation. We offer multiple delivery models, including on-premises, offpremises, cloud, and as-a-Service models. Benefits of our Managed Services practice include the following:
 Establishing security posture
 Improving governance and overall operation
 Increasing availability and performance
 Making informed, strategic decisions based on data
Services include:
 Managed Infrastructure
 Managed Cloud Services
 Managed Security Services
 Managed Resiliency Services
 Managed Digital Experience
Managed Infrastructure Services
We offer ITIL-based monitoring and management services to help you manage your existing environments and focus on value-driving initiatives with Mainframe, IBM Power Systems, Converged and Hyperconverged Platforms, OS, Database, Storage, Network, Application Managed Services, and Service Management. Part of our Managed Infrastructure Services include, but are not limited to, the following:

Operating Systems, Applications, and Services
 Managed Patching as a Service
 Managed Mainframe Services
 Managed Mainframe Automation
 Managed Mainframe Monitoring
Data Center
 Managed Colocation Services
 Managed Storage Services
 Managed Backup and Restore Services
 Managed Server Virtualization Services
 Managed Database Services
 Managed Converged Infrastructure Services
 Managed Hyper-Converged Infrastructure Services
Network
 Managed Switching Services for OEMs such as Aruba, Cisco, Extreme, HPE, Juniper, and more.
 Managed Routing Services
 Managed Load Balancing Services
 Managed WAN Optimization Services
 Managed Wireless Networking Services
City of Mesa, Information Technology Solutions, Products, and Services 141 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Managed Policy and Access Services
Managed Cloud Services
We help make your cloud initiatives successful — from application through migration and management with Cloud Enablement Services, Managed Private Cloud, Managed Cloud – AWS, Azure, and Google Cloud Platform (GCP), Managed Security for AWS and Azure, Sirius Power Cloud, SIEM as a Service, Monitoring as a Service, Patching as a Service, Unified Communications as a Service and Backup as a Service.

CDW•G has a Government Cloud Managed Services Team that understands the unique challenges public agencies face with regard to managed cloud solutions because we understand that managing a complex and evolving cloud environment requires unique and specialized skills. When production and business-critical systems must remain online without disruption, we can keep your infrastructure operating optimally. Our Managed Services for Cloud are an integral component of the City of Mesa and OMNIA Partners Participating Public Agencies’ end-to-end digital transformation.

With CDW•G’s trio of cloud MSP certifications, we have the expertise and experience to support the City of Mesa and OMNIA Partners Participating Public Agencies across all major cloud platforms. With AWS MSP and Microsoft Azure MSP certifications already under our belt, we are now one of a select few providers in North America, and an elite group of providers globally, to hold all three major cloud MSP certifications. Whether Participating Public Agencies are looking to migrate to the cloud, optimize their existing cloud environments, or manage multiple cloud platforms, CDW•G has the capabilities, talent, and resources to help the City of Mesa and OMNIA Partners achieve your unique goals. An overview of our Cloud Managed Services offering is as follows:
 Managed AWS Services: Our comprehensive next-generation Managed Services for AWS is backed by more than 20 years of managed services support experience.

Delivered through CDW’s Enterprise Command Center and managed by AWS-certified architects, consultants, and engineers, the City of Mesa and OMNIA Partners can focus on proactive initiatives and outcomes, not technology management.  Managed GCP Services: Our GCP-approved architects, consultants, and engineers provide the day-to-day management so you can harness the power of your technology instead of simply managing it. Our cloud experts work closely with our customers to guide them to an end-to-end cloud management strategy that brings clarity to the cloud.  Managed Azure Services: As a CSP provider for Azure and a Gold Platform member of the Microsoft Partner Network, CDW assists customers with the adoption and implementation of Azure securely and efficiently. We have a long-standing, awardwinning relationship with Microsoft that we extend to our clients.  Google Cloud Managed Service Provider (MSP) Initiative: CDW has successfully completed the requirements to participate in the Google Cloud Managed Service Provider (MSP) Initiative, bringing new capabilities to CDW•G’s services portfolio and turning it into a trifecta in cloud-managed services. Google Cloud’s differentiators bring to CDW an opportunity to accelerate customers’ interest in innovative Managed Security Plays and Generative AI ventures. To receive this Google recognition, CDW demonstrated through third-party expert-assessment deep knowledge of Google’s technology stack; CDW proved experience and stability in long-term managed customers and showcased a sound practice of support operations with Google-certified individuals on-call.

City of Mesa, Information Technology Solutions, Products, and Services 142 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Managed Security Services
Today’s siloed security tools force analysts to pivot from console to console to piece together investigative clues, resulting in painfully slow investigations and missed attacks. Even though they’ve deployed countless tools, teams still lack the enterprise-wide visibility and deep analytics needed to find threats. Faced with a shortage of security professionals, the City of Mesa and OMNIA Partners IT Teams can leverage CDW•G to simplify security operations in a vastly changing security landscape. CDW’s Managed Security Services bring mature processes and industry experts to support your security threat landscape.

The CDW Managed Security Services suite provides coverage for critical security tools and processes. The support model includes 24/7/365 support; this type of around-the-clock monitoring is essential for government entities like the City of Mesa and Participating Public Agencies that require vigilance and prompt response, all while complying with local regulations and standards. Our 24/7/365 model includes support for the following:
 Vulnerability Scanning Management
 Next-Generation Firewall
 Endpoint Protection
 Identity Access
 Security Incident Event Management
 Behavioral Analytics
 Security Orchestration Automation and Response
Our 24/7/365 Security Operations Centers stop threats with a cohesive, multifaceted approach designed to maximize return on investment by utilizing the top security tools in the industry, including, but not limited to, the following: Tenable, Palo Alto Networks, Cisco, Check Point, IBM, Exabeam, and CrowdStrike. Workflows are built on time-proven ITIL processes combined with top-tier commercially available tools to avoid vendor lock-in due to proprietary solutions.

To enhance deployed security tools, CDW•G uses threat intel feeds, proactive threat hunting, IOC research and investigation, automation, and machine learning. Your security landscape is supported by expert analysts with extensive experience and credentials. Our security team has 500+ security certifications and a team of 500+ experts. Some of our certifications include, but are not limited to, the following:

City of Mesa, Information Technology Solutions, Products, and Services 143 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Figure 9. Overview of Security Certifications
Managed Resiliency Services
We help maintain business continuity and recover critical applications and data with Managed Backup, Managed Disaster Recovery, and Managed High Availability.

Thoroughly protecting your organizational data from threats and recovering when needed can be complicated. With CDW Data Protection solutions, from industry-leading partners, defining data management capabilities throughout the data lifecycle — from creation to destruction — is easy, and provided as a fully managed service.

CDW can completely operationalize your data protection environment for one low monthly fee, with design, configuration, and implementation of your Rubrik environment according to your requirements. Deployment, monitoring, and full support of the environment, including the hardware and software, can all be done for a predictable monthly expense.

Managed Digital Experience
We help manage messaging, videoconferencing, voice, video, Unified Communications as a Service, SD-WAN, and business applications. We help provide a richer end-user experience by managing virtual workspaces such as virtual desktops and Citrix and the Microsoft Office 365 tools and orchestration.

Managed Services Levels
We provide three levels of managed services:
 Advanced Monitoring -- Bronze
 Advanced Monitoring includes comprehensive monitoring and alerting for supported technologies. In addition to basic availability monitoring of devices and services, CDW also provides error/exception monitoring, threshold monitoring, and performance utilization monitoring. All monitoring data is available through a web-based reporting engine.

Certified Information Systems
Security Professional (CISSP)
Symantec. Expert Partner -
Symantec Data Security
Competency
GIAC Certified Incident
Handler (GCIH)
Cisco Certified
lnternetworking Expert -
Security (CCIE Security)
GIAC Security Essentials
(GSEC)
Certified in Risk and
Information Systems Control
(CRISC)
Certified Ethical Hacker
(CEH)
Cisco Security Master
City of Mesa, Information Technology Solutions, Product s, and Services • Proactive Maintenance - Silver
• Proactive Maintenance includes patching services. CDW proactively monitors vendor patch availability, analyzes patch necessity and priority, and applies recommended patches to your system.
• Availability Management - Gold
144
• Availability Management includes break/fix engineering support and an SLA for device availability. CDW's SLA for all Gold level modules is a 99.9% monthly services uptime guarantee.

Each of the levels encompasses the previous levels. There is no loss in service when moving to a more comprehensive level, meaning that no operational tasks are lost when moving between levels.

Support and Continuous Improvement
CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.

Staff Augmentation Services
For more than 20 years, CDW•G has been providing customers the ability to staff their projects by giving them access to our experienced architects, engineers, project managers, and consultants drawn from our deep national and in-market resources. Our goal is to provide the City of Mesa and OMNIA Partners Participating Public Agencies the ability to scale up and down your augmented workforce on demand, giving you the ultimate flexibility to meet your evolving needs and upcoming project plans. Staff augmentation ultimately reduces costs; the City of Mesa and OMNIA Partners Participating Public Agencies can quickly access experts without a long-term commitment, lengthy hiring process, or administrative burdens.

CDW Staff Augmentation Services help meet the demands of your organization in unique ways.

We provide skilled staff to augment your team with expertise in a wide range of technologies, offering an objective view of IT that ensures you will always receive the right solution to your problems while minimizing payroll costs and maximizing time savings for your priority projects.

We have a wide range of resources ranging from Level-One help desk to Senior Engineers and Architects to Management. Our areas of support run the gamut - from Networking to Cloud Engineering, DevOps, to Application Development. A snapshot of our areas of expertise can be found below:

Infrastructure
and Security
Cloud
Information Security
Networking
DevOps
Telecom
rech Su ort
Applications and
Data Management
Data/Bl
Java/Open Source
Microsoft
Mobile
Artificial Intelligence
A Testin
PMO and Business
Operations
Project/Program
Management
Business Analysis
Agile Transformation
and Coaching
Change Management
Digital Experience
and Content Strategy
Digital Transformation
UI/UX Design
Digital Marketing
Content Strategy
Social Media Branding
Erner in Technolo
Figure 10. CDW•G Staff Augmentation Areas of Expertise
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 145 Professional Services
A variety of our professional services have been described throughout our services offering section thus far. As mentioned, our project managers and consultants work directly with the City of Mesa and OMNIA Partners Participating Public Agencies to design and implement every facet of your IT solution. After assessing your current environment and business objectives, they'll produce a detailed project blueprint. Partnering with your existing staff, they'll oversee the full implementation of the solution. After a successful implementation, they'll perform quality assurance and troubleshooting before leading an in-depth closeout meeting to make sure your team is ready to take the reins. Our end-to-end support ensures that your solution can do it all:
improve end-user experiences, increase efficiency, and free up your team.

OMNIA Success Story: Midsized County
Background
Government entities often find themselves having to act very quickly to follow through on their most critical initiatives. They typically have an idea of what they want to accomplish, yet the path to execution is rarely straightforward. Whether it relates to budget approval, how long funds are available, or the expertise to go from idea to implementation, IT Departments must be ready to act quickly, requiring a partner they can trust to execute at a moment's notice.

Challenge
This mid-sized County, like many of their peers, has a small IT team, with the knowledge and expertise to keep things running, but implementing new technologies on a regular basis is a continued challenge. Not only is their staff somewhat unfamiliar with the latest offerings in areas like Hyperconverged Infrastructure and Next Generation Data Protection, but once funds become available, the prospect of lacking in-house resources to implement these innovations within the necessary timeframe is a major concern.

Solution
This County needed a partner that could complement the strengths of their IT team and walk hand in hand with them to help design, implement, and manage complex technologies.

CDW•G presented technical engineers to help educate the team on the solution, informing them on how the technology functions, as well as properly standing up the solution in their environment. CDW·G deployed resources to help with everything from network equipment, network security, and data protection - from advisory services to setting policies on their new equipment.

Success through OMNIA Partners
OMNIA Mesa and CDW•G were the perfect procurement vehicle for this County to deliver on these "just-in-time" technology solutions that are becoming more and more essential in the local government space. CDW·G instilled in IT leadership the confidence to undertake projects, guiding them seamlessly from conception to implementation, transforming what once seemed unattainable into achievable milestones with a trusted strategic partner.

This customer leveraged the Mesa OMNIA contract as a swift and efficient avenue for procurement, guaranteeing the responsible allocation of constituent funds. Entrusting CDW•G as their advocate, the IT department could rely on expert guidance to select the optimal technology, ensuring seamless functionality from day one. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 146 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Comprehensive Product Offering
Comprehensive Product Offering: Offeror’s complete catalog and services offered shall be available. Each offeror awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or reject any or all items offered.

CDW•G’s comprehensive line of products and services can be found at www.cdwg.com. We have also provided our Line Card as Exhibit 1.

However, our offering would not be complete without highlighting our sector-specific services and capabilities. We understand that state agencies, local governments, higher education institutions, and K-12 entities have different needs.

CDW•G for Public Safety
CDW•G’s Public Safety Team has a specialized practice devoted to public safety issues, with more than 20 years of experience and hundreds of engagements to our credit. Fire, Police, and other Emergency agencies face unique challenges, even different from other government agencies. Understanding this, we built a team with the sole focus of supporting our nations critical Public Safety agencies. Our team of dedicated Public Safety Business Development Managers will guide the City of Mesa and Participating Public Agencies to the most impactful choices, address all the requirements, policies, and strategies you face every day, and show you how the pieces fit together.

At CDW•G, we actively engage with fire, police, emergency medical services, emergency management, and other agencies, offering invaluable insights into their myriad options.

Recognizing that a little guidance can yield substantial results, our profound knowledge and expertise in deploying cutting-edge technology stand ready to empower decision-makers in selecting optimal public safety solutions.

Modern-day emergency management and first response require fast and always-available access to information. Without it, police officers, first responders, and emergency personnel are at a disadvantage against criminals and natural disasters alike. Innovative digital solutions provide new, engaging approaches to fulfilling missions and keeping communities safe.

Our offering covers the full spectrum of capabilities:

Video
 In-vehicle video,
capture, and
management
 Body-worn
cameras
 Interview room
monitoring
 Fixed security
 Surveillance
 Analytics
 Collaboration and
telepresence
 Case
management
Mobility
 Mobile data
laptops and
tablets
 Data collection
and scanners
 Mobile printing
 GPS and
automatic vehicle
location
 Mobile access
routers
 Wi-Fi solutions
 Advanced
authentication
Data Center
 Servers and
storage area
networks
 Hyperconverged
infrastructure
 Backup and
recovery
 Virtualization
 Cybersecurity
 Unified
communications
 Enterprise
wireless
Command, Control,
and Intelligence
 Mission Critical
Operations
Centers
 Data Visualization
and Analytics
 Situational
Awareness
Platforms
 Mobile and
Deployable
Solutions
 Evidence
Management
City of Mesa, Information Technology Solutions, Products, and Services • Cloud solutions • Virtual private
network mobile
software
• Cloud solutions
• Alert and mass
notification
• systems
• Power and cooling
• Cloud solutions
147
CDW·G understands that each state has different laws pertaining to the sale of physical security/public safety hardware and equipment; CDW·G ensures that we have or will have applicable licensure for any products and equipment we provide to the City of Mesa and OMNIA Partners Participating Public Agencies.

Success Story: Implementing Situational Awareness Rooms for a Large Urban City Law enforcement bureaus were looking for methods to mitigate risk and engaged CDW·G in these discussions. This conversation started an 18-month process of consulting and designing a new Joint Operation Command Center (JOCC) that could be used at a central location by engaged bureaus.

The JOCC is designed to provide joint command capabilities for more than five federal partners and will serve as a command and control center for the City's significant events moving forward. Additionally, the JOCC will be a central point of communication and control for future civil unrest.

The primary Command Center seats 80 individuals and includes a 1. 1 M LED 80 feet wide video wall. Additionally, the center contains seven adjacent conference rooms fully equipped with digitally transformed audio-visual systems. Work began in the last quarter of 2022 and will be completed shortly. The Center is set to open in mid-2023 and will be one of the leading operations centers in North America.

CDW•G for Education
CDW Education understands the challenges - and opportunities - involved in building a flexible and supportive personalized learning environment for K-12 and Higher Education students. We currently support 2,300 K-12 and 1,400 Higher Education (Higher Ed) institutions and entities on the existing City of Mesa and OMNIA Partners contract. You can continue to count on us to guide you through tight budgets, numerous choices, and expertise shortfalls so that you're prepared to meet your IT needs, now and in the future. Through the acquisition of Amplified IT in 2020, we are further able to support our education customers with our own tools, such as LittleSIS, Gopher, and more.

We know that our education customers' need for vendor support does not stop at deployment completion. Maintaining technology program innovativeness and alignment with your education goals is a continuous and daunting task. In fact, in a year, your program may look very different.

You need a vendor that does more than meet your technology requirements right now; you need a vendor partner that shares a passion for education and continued development to futureproof schools, staff, and students for long-term success. Our Education Strategists help educators include technology as part of their educational planning and goals; we pledge to remain dedicated to supporting the full scope of each OMNIA Partners Participating Public Agencies' technology and related educational needs.

We have actively expanded our catalog, certifications, and solutions to address the latest developments in Education technology, including cloud, loT, drones, and esports, so that we © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 148 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
can continue to support the changing needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G Education resources aligned to these solution areas to help you understand and implement them. Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies.

We offer a variety of education-specific services and solutions, some of which align with leading manufacturers, such as Amazon Web Services (AWS), Microsoft, and Google. Our goal is to help empower students, families, faculty, staff, and administrators as they explore and build opportunities for improving academic outcomes. Some of these services and solutions include, but are not limited to, the following:

CDW•G and Google for Education
We are a Premier Google Partner on a mission to empower schools to get the most out of Google Workspace for Education. In August 2023, we were awarded Google Cloud’s Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes. Our teams of education and technology experts have served more than 4,200 districts across the US and Canada, including 12 of the 15 largest districts.  CDW Collaboration Amplified Support for Google for Education: Save your IT team valuable time and resources and empower them to make the right decisions for your institution’s digital infrastructure. Equip them with the support they need to prevent and mitigate technical challenges like network errors, misaligned settings, security breaches, app degradations, and more. The Amplified Support for Google for Education service partners technical staff with Google IT specialists who provide on-demand support, customized solutions, and professional collaboration to help your institution keep up with Google’s ever-evolving environment, optimize the operation of your Google for Education domain and Chrome OS, and achieve the strategic goals of your administrators, educators, and students.
 Support services include on demand support with highly responsive SLAs, customized solutions, and professional collaboration.
 CDW Collaboration Chrome Checkup: With the rapid adoption of education technology through a 1:1 model, classroom carts, or computer labs, Google Admins are managing the settings and configurations for Chrome and fleets of Chrome devices.

Neglecting to keep up with Google Chrome updates and the normal degradation that comes with usage can leave Chrome devices vulnerable to metric and data errors, security breaches, and operations issues. A Chrome Checkup explores an institution’s current Chrome and Chrome device settings in the Google Admin console to provide recommendations based on education best practices to ensure their fleet is optimized for success and ready for deployment.
 CDW Collaboration Google for Education Audit: Ongoing Google for Education feature changes can make it difficult for you to keep your institution’s Google Workspace domain up to date. Neglecting to properly configure even a few settings in the Google Admin console can leave it vulnerable to undelegated access, metric and data errors, and security breaches. The Google for Education Audit analyzes your Workspace environment against the latest education best practices and Google Workspace updates and provides an actionable plan to improve the efficiency of your domain for the success of your administrators, teachers, and students.
 CDW Collaboration – Google Voice for Education: Google Voice is a simple, smart, and scalable cloud-based phone solution that allows administrators and teachers to stay City of Mesa, Information Technology Solutions, Products, and Services 149 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
connected to students and parents via a desktop phone or cellular and computer devices without having to use their own phone numbers. With the options of remote, hybrid, and in-person teaching and learning models exposing the need for schools to have an efficient communication system, Google Voice is a valuable option that puts administrators and teachers in control of their call logs, whether teaching and learning are happening in the building or at home. Google Voice is intelligently optimized, secure, and compliant and fits seamlessly into the Google Workspace for Education workflow.  CDW Collaboration – Google Workspace for Education KickStart: The Google Admin console has over 1,000 settings that do not come out of the box tailored to meet the needs of your institution, and Google Admins are left to build out the Google Workspace for Education domain on their own. This can result in misconfigurations, improper OU structure, an abundance of delegated permissions, and security vulnerabilities that affect teaching, learning, and safety. A Google Workspace for Education KickStart provides institutions with a configuration guide for all the settings in their Google Admin console. Recommendations are based on education best practices and an institution’s unique strategic goals, so the domain is operating at its highest level from day one.

CDW•G and Microsoft for Education
CDW’s Amplified for Education Services offer comprehensive Microsoft 365 EDU support to schools, addressing your most urgent problems in classroom technology, remote learning, device management and security. With our expertise, you can optimize your learning environment by leveraging Microsoft technology and affordable Windows 11 Education devices to their fullest potential.

We offer multiple Microsoft EDU Services for your environment, including:
 Microsoft EDU Modern Management Program | Intune for Education Pilot: By streamlining device management, reducing downtime and IT support costs, and improving data protection, Intune for Education can complement schools’ current Intune for Enterprise as an add-on or a stand-alone plug-and-play service. With its focus on delivering high-quality, innovative, and inclusive education for all students, Intune for Education empowers schools to leverage their existing infrastructure while enhancing their device-management capabilities specifically tailored for educational settings.  Microsoft Education Discovery and Design | M365 EDU Ecosystem Assessment:

By providing clear guidance on what tools are being utilized or not utilized, this assessment enables ITDMs to optimize software usage, reduce unnecessary spending and make informed decisions about their technology budget.  Amplified for Microsoft EDU | Windows 11 Readiness Assessment: The Windows 11 Readiness Assessment includes a series of workshop sessions that help schools evaluate EDU environments in preparation for the deployment of Windows 11 and its features, identify scalability constraints, make informed decisions, and implement the necessary enhancements to ensure successful adoption.
 The CDW Education Collaborative | Microsoft: The CDW Education Collaborative is a forward-thinking community of K-12 districts looking for insights and best practices for administering and mastering Microsoft 365 Education and Google for Education ecosystems. The Education Collaborative provides a one-stop shop to access useful content and helpful advice from fellow education IT professionals, CDW professionals, and Microsoft and Google insiders.

City of Mesa, Information Technology Solutions, Products, and Services CDW•G and AWS for Education
We are part of AWS' Partner Network with an active Advanced Consulting Partner status.

CDW·G coworkers have earned more than 200 AWS certifications, including the AWS Database and Data Analytics Specialty Certifications, as well as the AWS Migration Competency, AWS Storage Competency, and more.
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• CDW Hybrid Cloud AWS Appstream Implementation Services (Education Segment): With more students learning remotely with less-robust devices, the demand for remote application access is growing. The AWS AppStream service allows students to access their critical apps remotely, and CDW·G has developed a turnkey service to get your students and institution up and running. Provide access to the applications your students need without the expense and security risk of building and hosting on your premises. CDW·G will plan, configure, and deploy the AppStream solution for you. • CDW Classroom in the Cloud on AWS Hybrid Cloud: The cost of purchasing, installing, implementing, maintaining, and replacing the hardware and software needed on your facilities to accommodate the curriculum your students need can create a budget black hole, which is why we created our Classroom in the Cloud on AWS, an enhanced Desktop-as-a-Service (DaaS) solution. Allow CDW·G to help you increase efficiencies, decrease costs, and improve the student experience by building virtual classrooms and labs in AWS. With CDW•G's Classroom in the Cloud service, you have the flexibility to spin classrooms up and down, use online faculty resources, and provide students with 24x7 access to complete or repeat work outside of class, all while keeping costs at the requisite minimums. In addition, CDW·G can provide you with content for the grant proposal necessary to receive the funds to use this service, if needed.

These sector-specific offerings provide insight into our capabilities; however, they are not comprehensive.

Success Story: Custom-Built Esports Room in a Southeast School District Background
Several educators at a junior high school created an after-school esports club that met online during the pandemic. When students returned to campus, the club met in the school library.

The staff and principal envisioned so much more; they wanted to add esports to the curriculum and build a dedicated esports room. They pitched their ideas to school district leaders and quickly won support.

The CDW•G team, which includes esports experts, initially met with school officials in the spring of 2021 to discuss the district's immediate and long-term goals. In doing so, they learned the gaming room needed to be multifunctional for teaching both esports and other classes.

Engagement and Solution
The district took advantage of CDW•G's Blueprint to Design service, which includes its furniture partner Spectrum Industries, to create an initial floor plan and design for the room.

At the same time, CDW·G's esports advisers made technology and furniture recommendations to fit the district's budget. After receiving feedback on the initial designs, CDW•G developed new 2D and 3D renderings for the space. During this process, CDW•G held multiple virtual and onsite visits. Before the technology and furniture arrived, the school © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 151 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
hired a general contractor to equip the room with enough electrical outlets and network drops for the PCs and other equipment. With the infrastructure complete, CDW•G and their installation partner installed the LED lighting and 65- and 75-inch Samsung displays. Once the furniture and tech equipment arrived, we assembled the gaming desks and chairs and installed the computers and gaming peripherals.

Outcome
In the fall of 2021, this junior high school opened a state-of-the-art esports room, transforming a traditional classroom into a rich learning environment. This esports room has become the home for a semester-long interdisciplinary course that teaches them about the career and technical skills they will need in the fast-growing field.

Product Offering
In addition to the services listed above, CDW-G is pleased to offer our full catalog of products and solutions. For insight into our product offering as it relates to the requested products in this RFP’s Scope of Work, please continue reading.

Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security applications/solutions, etc.

CDW•G is pleased to offer software solutions and applications from leading manufacturers, including Microsoft, Google, and Oracle, among many others; CDW•G has developed close partnerships with more than 300 of the industry’s leading software publishers.

Software and Information Industry Association Membership We are a member of the Software and Information Industry Association (SIIA). SIIA is the principal trade association for the software and digital content industry. It recognizes companies that demonstrate software industry leadership and good corporate citizenship. SIIA Certified Software Reseller (CSR) status is awarded based on the accuracy and completeness of the record-keeping process. We are one of only four resellers with SIIA certification. There is a distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from CDW•G serves as proof of ownership.

Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:

City of Mesa, Information Technology Solutions, Products, and Services 152 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Business Applications
 Application Suites
 Document Management
 Reporting and Data Analytics
 Education
 Graphics and Design
 Networking and Servers
 Data Archiving
 Network Management
 Storage Networking
 Operating Systems
 Communication
 Programming and Web Development
 Security
 Authentication
 Endpoint Security
 Firewalls
 Utilities
 Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment through the combination of speed and direction.

While contemporary technologies can be beneficial, if executed incorrectly, they can also quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA Partners Participating Public Agencies leverage existing technology investments while integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA Partners Participating Public Agencies can create simplified outcomes that are easy to manage and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not limited to, the following:
 Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern data center architecture, networking, servers, virtualization, and container and cloud platforms.
 Full Stack IT Automation & Orchestration: Consulting and delivery services in modern concepts for systems automation, infrastructure-as-code (IaC), and configuration management from physical network and servers to cloud.
 Systems Integration & Software Engineering: Consulting and delivery services in modern software development and delivery, web development, mobile development, distributed systems, microservices, and serverless environments.  DevOps: Consulting and delivery services in DevOps, cultural assessments, organizational redesign, continuous integration/continuous deployment (CI/CD), and modern software delivery.

Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise and Middle Tier contractors. We are authorized to sell the various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and Panasonic, among many others.

City of Mesa, Information Technology Solutions, Products, and Services 153 Desktops
Desktop computers come in all shapes and sizes and are used for tasks ranging from web browsing to high-resolution media creation, and CDW•G offers products to meet any need. We offer All-in-One computers, Mini PCs, Thin Clients, Towers, Workstations, and more. Our selection includes popular brands, including, but not limited to, HP, Dell, Lenovo, Acer, Asus, Apple, among others. Additionally, the City of Mesa and OMNIA Partners can buy desktops prebuilt or parts can be purchased and assembled in the configuration of your choosing; desktops can be upgraded or customized to grow alongside your needs as a user.

Laptops & 2-in-1 s
When you need the power of a desktop but lack the space, laptops are an excellent solution for mobile computing. 2-in-1 computers are another powerful portable solution because, while similar to laptops, these devices can function as tablets and benefit from the integration of touchscreen displays or drawing accessories in some models. CDW·G has a wide range of laptops and 2-in-1s computers ready to meet any of your needs, including, but not limited to, those from Acer, Dell, HP, Microsoft, Panasonic, and more.

Tablets
Sometimes, both desktops and laptops may be too large for a particular space. Tablets are versatile devices that can perform many of the same tasks as their counterparts but in an easily transportable package. When combined with peripherals such as dedicated keyboards or additional displays, tablets can further blur the line between themselves and their desktop counterparts. We offer tablets from popular brands like Apple, HP, Lenovo, Panasonic, Samsung, and more.

Success Story: Large Device Rollout for the US Census Bureau Background
When the US Census Bureau wanted to increase security and accessibility for the last Decennial Census, the Bureau trusted CDW•G.

The Census Bureau had a short-term need for mobile devices to enable a workforce to accurately capture data about America's people and its economy. Secure and easily accessible, the ideal device would utilize satellite technology to help field workers visualize each neighborhood.

We compared manufacturers to determine which could provide the most reliable, costeffective technology. The products that best suited the Bureau's needs and those that were recommended to the customer included the Apple iPhone and a lightweight Dell laptop with a custom case and adjustable straps.

CDW•G was responsible for acquiring the devices, provisioning and configuring them, and getting them to the Census Bureau's local offices.

Outcome
Our service model offered the solution on a subscription basis to keep costs predictable and ensure mission alignment. In addition to overall program management, CDW·G offered mobile devices and accessories, custom device configurations, equipment staging, kitting, ima in , and invento mana ement. Our offerin s also included wireless services from © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").

City of Mesa, Information Technology Solutions, Products, and Services 154 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
multiple cellular carriers, nationwide deployment, user help desk and field support, secure asset management, and device decommissioning and disposition when data collection concluded. CDW•G could quickly redeploy assets if there were any personnel changes.

Approximately 60,000 laptops, 350,000+ iPhones, and 25,000 iPads were issued under management.

Our state-of-the-art distribution and configuration centers provided logistical agility and flexibility while demands fluctuated. Together, we simplified the Bureau's processes and increased efficiency while remaining secure. Read more about this story here.

Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing, spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office automation activities. Product will include the operating system license, software media and documentation in the hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language development tools, Computer Aided Design and Drafting professional, Internet Application developers or other sophisticated application work. Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G's standard business and high end workstation offering allows the City of Mesa and OMNIA Partners Participating Public Agencies to experience professional-grade performance with our selection of solutions. Our offering includes solutions designed to handle any task, including creating projects and application development.

CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.

Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.

Product will include the operating system license, software media and documentation in the hardware shipment.

CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP, Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is not limited to, the following:

Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful tools integrated into the operating system that are uniform across various businesses.

MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both students and professionals. These devices are a perfect hybrid of aesthetics and performance and have robust and powerful software that is standard in each machine. MacBooks also effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the performance of each device.

City of Mesa, Information Technology Solutions, Products, and Services 155 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.

Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.

This way, the cost of Chromebooks can remain affordable without sacrificing functionality.

CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners Participating Public Agencies’ diverse needs.

Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology geared towards pushing performance to the absolute maximum. Ultrabooks are also an excellent choice for any design or media-based work. Their robust components allow for maximum performance in multiple locations.

Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade Communications Systems.

CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces, and fiber channels. The class of equipment that we offer includes home office, small and medium business, and enterprise. We are authorized to resell from more than 1,100 leading manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners Participating Public Agencies to determine the best networking equipment to meet each of your needs.

An overview of our network equipment product offering includes, but is not limited to, the following:
 Network Adapters
 Ethernet Adapters
 Host Bus Adapters
 Transceiver Modules
 Network Management
 Console & Device Servers
 Load Balancers
 Network Management Devices
 Network Testing
 Print Servers
 Network Security
 Firewalls & VPN
 Routers
 Wireless Routers
 Cable & Phone Routers
 Router Modules and Accessories
 Data Routers
 Security Routers
 SD-WAN
 Switches
 Ethernet Switches
 Fiber Channel Switches
 Modular Switches
 Wireless Access Points
City of Mesa, Information Technology Solutions, Products, and Services 156 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Security Appliances
 Security Tokens
 Security Cameras & Surveillance
 Proximity Cards & Readers
 Security Cameras
 Indoor/Outdoor
 Enterprise
 Mesh
Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL and OSHA requirements.

CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public Agency have specific UL or OSHA requirements to meet, we will work with you to determine the best products that meet your needs, requirements, and budget.

CDW•G understands that the right computer monitor or display can make all the difference. No matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic, and many more.

Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries, high-resolution monitors are a must and need to be paired with an adequate graphics card.

Other display solutions, such as business computer monitors, are capable of standard office tasks such as word processing or web browsing. No matter what you need a display for, CDW•G has a large selection of computer monitors from industry-leading brands and manufacturers. We are committed to working with you to determine what suits your needs.

Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format displays. Everything from adaptive menus to digital signage and anything in between can quickly be displayed or adjusted on these large screens. Devices such as smart boards have changed the educational landscape and make lessons and presentations more accessible and diverse than ever before. For advertising, these displays save money and significantly reduce paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental footprint.

Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies determine which accessories will work best for you and how they can improve your setup.

Monitor accessories like mounts or privacy screens allow you to maximize productivity in any location. Other accessories like specific cables or adapters work to ensure any device can interface and work with any monitor.

City of Mesa, Information Technology Solutions, Products, and Services 157 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).

Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.

While not technically monitors, projectors are a common form of computer display that allow the City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more extensive than any screen. These large-size displays are perfect for video conferencing with groups, work presentations, staff meetings, or even community events in the park. We offer interactive projectors, large venue projectors, office projectors, as well as projector accessories, from leading brands such as Epson, Sony, LG, and more.

Computer and Network Products, Peripherals, Accessories, and Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.

With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the items you need, including, but not limited to, RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, and more.

Our product offering for this category includes, but is not limited to, the following:

Cables
 Audio & Visual Cables
 Cable Management
 Cable Organizers
 Clips
 Cable Ties
 Desk Cable Solutions
 Cables & Connectors
 Cable Connectors
 Power Cables
 Ethernet Cables
 Cat 6 Cables
 Fiber Optic Cables
 Network Cables
 Monitor Cables & Adapters
 USB Cables & Adapters
 USB Adapters
 USB Cables
 UB Hubs
Computer Accessories
 Computer Components
 Computer Memory
 CPUs
 Motherboards
 Computer Monitors
 Docking Stations & Port Replicators
 Keyboards & Mice
 Keyboards
 Keyboard & Mouse Bundles
 Mice
 Laptop Accessories
 Laptop Batteries
 Laptop Chargers & Adapters
 Laptop Memory
 Carrying Cases
 Monitor Accessories
 Monitor Cables & Adapters
 Monitor Mounts
 Privacy Screens
City of Mesa, Information Technology Solutions, Products, and Services 158 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
 Tablet Accessories and Cases
Electronics
 Cameras & Video Cameras
 Cameras
 Drones & Accessories
 Video Cameras
 Cell Phones & Accessories
 Cell Phones
 Cell Phone Cases
 Headphones
 Microphones & Audio Systems
 Phones & Phone Accessories
 Conference & Speaker Phones
 Landline Phones
 VoIP Phones
 Smartwatches
 STEM & Robotics
 Beginner to Advanced Kits
 STEM Tools and Accessories
 TV & Video
 Streaming Devices
 TV Accessories
 TVs
 Video Conferencing
 Conference Room Cameras
 Video Conference Systems
 Webcams
Power
 Battery Backups
 UPS Accessories
 UPS Battery Backups
 UPS Battery Replacements
 Computer Accessories
 Laptop Chargers & Adapters
 Power Supplies
 Power Management
 Power Strips & Surge Protectors
 Racks & Enclosures
 Air Distribution & Cooling
 Rack Accessories
 Racks & Cabinets
Storage & Hard Drives
 Drive Arrays
 Duplicators
 Flash Arrays
 Hard Drive Arrays
 Hard Drives
 Internal Hard Drives
 External Hard Drives
 Storage Media
 DVD & Blu-Rays
 Tape Cartridges
 Storage Mounts & Enclosures
 USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance, and repair and replacement.