CDW•G offers Information Technology and Educational Furniture to the City of Mesa and OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and installation, along with services that are included with the OEM offering, which may include parts, maintenance, repair, and replacement. We offer a variety of information technology and educational furniture from leading manufacturers, including Varidesk and Ergotron, that can meet the needs of customers ranging from small local government to the largest university City of Mesa, Information Technology Solutions, Products, and Services 159 system. CDW·G offers IT and educational furniture, including, but not limited to, sit and stand desks, office chairs, workstations, desktop accessories, ergonomic accessories, mounting hardware, printer and scanner accessories, as well as office basics and tools, calculators, document scanners, document cameras, charging carts, and more.
Classroom Design
Whether the City of Mesa and OMNIA Partners Participating Public Agencies are creating a space that supports individual study, large group work, or putting together makerspaces for STEM/STEAM students, the possible classroom layouts and technology configurations are endless. Whatever you're trying to achieve, CDW·G can make IT happen.
In fact, CDW Blueprint to Design® is an ideal tool to help districts, schools, and teachers reimagine their classrooms and building space to maximize learning outcomes. The program was created in 2017 and helps educators navigate the addition of classroom IT products and technology, alongside stationary and modular classroom furniture, and create collaborative learning environments. Since then, more than 900 K-12 schools and universities have participated in the program.
Our Education Strategists, teamed with our CDW•G Solution Architects and Account Team, work together to help educators figure out the best classroom design for their space, ensuring space maximization aligned with the desired purpose. Since CDW•G is vendor-neutral and has an extensive product offering, we recommend the best vendor for that given classroom, school, or district.
Success Story: Rochester City School District
Background
Leaders of the Rochester City School District (RCSD) came to a few important conclusions several years ago: they needed to modernize instruction, they wanted education to be engaging and interactive, and redesigned learning spaces would be a big piece of the puzzle.
Like many innovative schools, RCSD envisioned a classroom with comfortable seating, modular furniture that can suit a variety of instructional needs, and technology that includes mobile devices, Wi-Fi, and digital displays. To create the proof of concept, the district turned to CDW's Blueprint to Design.
Engagement and Solution
Early on, RCSD leaders met with CDW•G Account Managers and an Educational Strategist to discuss their objectives. The CDW·G team shared those findings with designers, who created several choices for RCSD to review, including full-color, 3D renderings. The district also wanted flexible furniture and a variety of seating for all grade levels.
District leaders were impressed with CDW•G's design work, and once they settled on a plan, they built a 25-by-24-foot modern classroom that is stylish, colorful and airy. In one configuration, two sets of curved desks are arranged in a circle, so students can work individually or in groups. RCSD also equipped the room with a cart of 30 Chromebooks, fast Wi-Fi through a Cisco Systems access point, a MakerBot Replicator 3D printer and table-level charging stations. Two 75-inch Triumph interactive flat-panel displays hang on the walls, flanked by a table and soft-cushioned, rainbow-colored stools. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 160 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Students roam around the classroom to collaborate and problem-solve. They use Chromebooks, but they also use pencil and paper. Every desktop doubles as a dry-erase board, so students can jot notes and sketch on their desks.
Outcome
Rochester’s new modern classroom has garnered rave reviews from students and teachers.
The room hosts fifth graders from around the district for internet safety and digital citizenship classes. Older students use the space after school for online credit recovery.
As district leaders hoped, the classroom has inspired educators to reimagine other learning environments, including libraries and makerspaces.
Read more about how CDW•G helped RCSD design a custom learning environment here.
City of Mesa, Information Technology Solutions, Products, and Services 161 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
EXHIBIT 4 – TRAINING CATALOG
Firms Method and Approach
Question 1. Provide a description of all services that can be provided by your firm or partners (e.g., cloud, services, maintenance, implementation, design, analysis, training, repair, staff augmentation, etc.).
For greater insight into our training courses, we have provided our 2023 Course Catalog in the remainder of this exhibit.
2023 • Q1 EDITION
COURSE
CATALOG
@ FOCAL POINT
ACADEMY A~'COMPAJIY ii.PEOPLE
WHO
GETIT.
The value of world-class IT training ... . ........................... 4 Wo d-c asst a n ng acce e ates p oject success 4
E te sk s and t a n ng to ach eve you secu ty goa s 6
Ta o ed t a n ng fo you most mpo tant p ojects
How to use th s cata og
7 9
Offensive and Defensive Cybersecurity .......................... 11 Cybe R sk Management Ove v ew 12
nt o to Secu ty Ana ys s 13
Ph sh ng nvest gat on 14
Netwo k Fo ens cs and nvest gat on 15
Netwo k Fo ens cs and nvest gat on 16
Automated Netwo k Defense 17
Endpont veFo ens cs 18
Hacke Methodo og es fo the Secu ty P ofess ona 19
Th eat Hunt ng w th Python 20
Behav o a Ma wa e Ana ys s 21
Assemb y fo Reve se Eng nee s 22
Ma wa e Reve se Eng nee ng 23
Python fo Reve se Eng nee s 24
Cloud Implementation and Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CCSK Foundat on
CCSK Pus - AWS
CCSKPus-Azu e
26 27
28 AppDev, Programming, Secure Coding, and DevSecOps ........ 29 Secu ng Web App cat ons Ove v ew 30
Expo ng the OWASP Top Ten 31
Attack ng and Secu ng Java/ JEE Web App cat ans
Secu e Web App Deve opment fecyc e - Java/JEE
nt o to Python P og amm ng
Python fo the C oud - Azu e
32 33
34 35
Data Science and Analytics . ..................................... 36 Data Sc ence Ove v ew
R P og amm ng fo Data Sc ence and Ana yt cs
Python fo Data Sc ence
37 38
39 AmazonWeb Services (AWS) ................................... 40 AWS C oud P act tone Essent as 41
AWS Techn ca Essent as 42
Secu tyEngnee ngonAWS 43
A ch tect ng on AWS 44
System Ope at ons on AWS 45
Deve op ng on AWS 46
DevOps Eng nee ng on AWS 47
Advanced A ch tect ng on AWS 48
Advanced Deve op ng on AWS 49
Cisco ............................................................. 50 Unde stand ng C sco Cybe secu ty Ope at ons Fundamenta s (CBROPS) 51 nt oduc ng C sco Un fied Comput ng System (DC UCS) 52
mp ement ng and Ope at ng C sco Co abo at on Co e Techno og es ( C COR) 53 mp ement ng C sco App cat on Cent c nf ast uctu e (DCAC) 54 mp ement ng C sco App cat on Cent c nf ast uctu e-Advanced 55 mp ement ng and Adm n ste ngC sco So ut ons ( CCNA} 56
mp ement ng and Ope at ng C sco Ente p se Netwo k Co e Techno og es (ENCOR} 57 mp ement ng and Ope at ng C sco Secu ty Co e Techno og es (SCOR) 58 mp ement ng and Configu ng C sco dent ty Se v ces Eng ne (SSE) 59 Secu ng Netwo ks w th C sco F epowe Next-Gene at on F ewa (SSNGFW) 60 Deve op ng App cat ons and Automat ng Wo kflows Us ng C sco Co e P atfo ms (DEVASC) 61 T oub eshoot ng C sco Data Cente nf ast uctu e (DC T} 62 Comp TIA ... ...................................................... 63 CompT A Secu ty+
Comp T A Advanced Secu ty P act tone ( CASP+)
CompT A Cybe Secu ty Ana yst (CySA+}
64 65
66 EC-Counc.il ....................................................... 67 EC-Counc Ce t fiedNetwo k Defende (CND)
EC-Counc Ce t fiedEth ca Hacke (CEH)
EC-Counc Compute Hack ng Fo ens c nvest gato ( CHF)
68 69
70 (ISC)2 ····· .. ············· .. ······· .. ································ .. .... .... ..... . ... ....... .... ..... .... .... 71 Ce tfied nfo matonSystemsSecu tyPofessona (CSSP) 72
Palo Alto Networks ............................................... 73 F ewa Essent as Configu at on and Management
Pano ama Manag ng F ewa sat Sea e
F ewa T oub eshoot ng
P sma SD- WAN Des gn and Ope at on
P sma Access SASE Secu t y Des gn and Ope at on
Co tex XOR P event on and Dep oyment
Co tex XSOAR Automat on and O chest at on
74 75
76 77
78 79
81 World-class training
accelerates project success.
CDW training maximizes your technology ROI.
Every techno ogy so ut on you dep oy performs better
when your teams have the know edge and sk s to run them to the r fu est capac ty That s why training is one of the smartest investments you can make to support your digital transformation, security, and enterprise technology projects.
New enterpr se techno ogy projects requ re new sk s and teams with relevant training on the full functionality of critical platforms achieve the strongest outcomes.
CDW tra n ng perfect y a gns the tra n ng needs of your workforce w th the goa s of your techno ogy projects to ensure your team has the exact sk s they need to support and opt m ze your tech stack ong term
2023 COURS CA A OG Q1 0 ON 4
Research has shown
that dedicating an
extra 1.5 percent
of a project's total
budget to training
can increase success
rates by up to 30
percent.
A GU D O CHN CA WORKFORC D V OPM N
Training elevates employee satisfaction and retention.
Tu nove hu ts nan env onment whe e find ng good wo ke s s nc eas ng y cha eng ng it's paramount to keep your employees satisfied - and that's another reason training is essential:
72% of Two ke s a e ve y o ext eme y nte ested n t an ng to upg ade the sk s - the h ghest pe centage of a occupat ons su veyed 71% of wo ke s who ecent y comp eted upsk ng ag ee t had a post ve mpact on job sat sfact on The job sat sfact on s 21% h ghe than wo ke s who had not pa t c pated n upsk ng
86% of m enn as wou d be ess key to eave the cu ent post on ft an ng and deve opment we e offe ed by the emp oye
Sat stied T and secu ty emp oyees a e fa mo e ke y to stay and g ow w th you o gan zat on Re evant t a n ng he ps make t happen
2023 COURS CA A OG Q1 D ON 5 A GU D O CHN CA WORKFORC D V OPM N Elite skills and training to
achieve your security goals.
Combined strengths create your ideal partner.
Foca Po nt Academy s the ongt me eade n cybe wo kfo ce deve opment Now that Foca Po nt s pa t of CDW you T t a n ng can comb ne the st engths of these two ndust y eade s CDW offe s pee ess expe ence n o chest at ng T p ejects and n t at ves f om sma and med um-s zed bus nesses to ente p se Comb n ng thee te Foca Pont cu cu um w th the expe t se and depth of CDW so ut ons and se v ces g ves you teams the sk s they need to opt m ze you T nvestments and ach eve you most mpo tant outcomes Get the quality, interactivity and flexibility your organization needs.
The cou ses sted nth s cata og a meet the same exact ng standa ds fo qua ty nte act v ty and a gnment w th today s b ggest techno ogy cha enges
Our courses are created and led by some of the world's best instructors, whose sco es fo de ve y f om students ave age 4 9 out of a poss be 5
Each course is designed to maximize time spent in hands-on learning, nc ud ng ab/ ange exe c ses and deb efs too wa kth oughs and case stud es Born out of some of the most demanding socs in the world, CDW s p op eta y cu cu um s un que y soph st cated and pa s w th vendo techno ogy t a n ng to de ve a comp ete so ut on to you secu ty and T sk s needs
Our training is developed in collaboration with industry leaders who sha e ou comm tment to tho ough ead ng-edge T t a n ng t s a ways up to date w th nst uct on spec fie to the atest ve s ons of each too
Ou cou ses a e des gned fo v tua nst uct on but they can a so be taught ve at you ocat on o atCDWsstate-of-the-a tt anngcente nCoumba Ma yand We tao you wo kfo ce deve opment p og am to meet the needs of you emp oyees whe eve they a e 2023 COURS CA A OG Ql D ON 6 A GU D O CHN CA WORKFORC D V OPM N Tailored training for your
most important projects.
CDW s the ndust y eade n t ansfo mat ve techno ogy se v ces Now CDW offe s custom zed wo kfo ce deve opment p og ams to opt m ze these a ge-sca e p ojects They de ve the exact sk s you team needs to ead suppo t and max m ze the va ue of each of these p ojects
Wh e CDW can ta o t a n ng p ans to the spec fie contou s of you p ojects many o gan zat ons have found the fo ow ng p e-bu t cou se bund es dea fo jump-sta t ng p oject success
Sample course bundles include:
Cloud Transformation
C oud t ansfo mat on offe s t emendous potent a to eshape how bus ness gets done - st earn n ng wo k oads and nc eas ng flex b ty w th comp ete sea ab ty as you offe ngs g ow But secu ty spa amount and you c oud secu ty nvestment can bes gn ficant Us ng AWS as an examp e th s c oud t ansfo mat on bund e w hep you C oud Secu ty A ch tects secu e y manage an AWS c oud env onment and d ve max mum va ue f om you nvestment
AWS Techn ca Essent as (AWS-101)
A ch tect ng on AWS (AWS- 301)
CCSK P us -AWS (CSA-200)
AWS Secu ty Eng nee ng (AWS-300)
Security Operations Center (SOC) Maturity
Evo v ng cybe th eats and the sk of nc eas ng y cost y b eaches have mot vated many compan es to hone the SOC sk s These ta o -made cou ses w hep you bu d a th eathunt ng capab ty n you SOC Netwo k Fo ens cs & nvest gat on ( CT -301)
Hacke Methodo og es fo Secu ty P ofess ona s (HK-300)
Th eat Hunt ng w th Python (PY-300)
2023 COURS CA A OG Ql D ON 7 A GU D O CHN CA WORKFORC D V OPM N Tailored training for your
most important projects.
Secure Application Development
The ea e you th nk about secu ty the mo e t be nteg ated nto you app cat ons Ou cou ses w he p jun o deve ope s suppo t you secu e app deve opment p ejects
Secu tyWebApp catonsOve vew(SC-200)
Secu e Web App Dev fecyc e - Java/ JEE (SC-301)
Other project types
CSS P ( SC-203)
We offe cou ses and bund es to suppo t v tua y any p oject you may be n t at ng f you don t see you p oject type sted he e p ease contact you CDW account manage to d scuss a custom cou se p an fo you p oject AM Dep oyment
Th eat Management
DevSecOps
Secu e nf ast uctu e Dep oyment
Ze o T ust
App cat on Mode n zat on
S EM/SOAR Dep oyment
Secu e Access Se v ce Edge (SASE)
T and Secu ty C oss-T a n ng
Secu ty Ope at ons Cente (SOC) Bu dout
2023 COURS CA A OG Q1 D ON 8 A GU D O CHN CA WORKFORC D V OPM N How to use this catalog.
Find the solutions that make sense for your organization.
We offe so ut ons fo eve y s ze o gan zat on - f om s ng e seats to ente p se- eve p og am deve opment Individual classes
Fo nd v dua ea ne s o s ng e p ojects nd v dua c asses w he p you onboa d new h es c ose mmed ate sk s gaps o p epa e you team to suppo t new y dep oyed softwa e p atfo ms o too sf om CDW Learning pack.ages
S mp fy you t an ng nvestment by pu chas ng a package of c ed ts Fo most cou ses one c ed t equates to one day oft an ng and you spend you c ed ts th oughout the yea as you needs d ctate St earn ne pu chases and manage t an ng mo e eas y
Budget and a ocate t a n ng funds w th a s ng e pu chase o de Gan yea - ound access to ab oad po tfo o of cou ses techno og es and eves Wo kw th CDW to ta o ea n ng p og ams to you teams needs and budget equ ements Make o de ng and en o ment mo e conven ent
Adjust spend ng w th flex b ty as you needs change
ea n ng packages a e dea fo deve op ng a new capab ty ove mu c p e teams o ocac ons o jump-sta t ng a new team They can a so be used fo nd v dua cou ses fo onboa d ng cos ng sk s gaps o suppo t ng new y dep oyed softwa e p atfo ms o too s
Enterprise learning
CDW w wo kw th you to des gn o gan zat onw de t an ng p og ams that a gn w th a ge-sca e T o outs We can hep you dep oy eg ona nat ona o even g oba t an ng p og ams compete y custom zed to opt m ze you T nvestment
2023 COURS CA A OG Ql D ON 9 A GU D O CHN CA WORKFORC D V OPM N Demonstrate mastery with
badges and certifications.
Help your teams earn meaningful badges and certifications.
Foca Po nt Academy s badges and cert ficat ons are a powerfu way of ncreas ng your emp oyees job sat sf act on They're tangible recognition of professional accomplishments that help leaders identify and qualify cybersecurity talent.
How the program works
Afte comp et ng a cou se o se es of cou ses emp oyees ece ve un que d g ta badges - v a C ed y-that qua fy the maste y of ask o sk set fo a spec fie o e
Each badge g ves an emp oyee a one-c ck ea -t me v tua ep esentat on of the ach evement The bu t- n metadata va dates the c edent a and p ov des deta s on the e evant c te a sk sand ( f app cab e) exp at on These badges et nd v dua s showcase the accomp shments on ne th ough p ofess ona and soc a netwo ks such as nked n Facebook Tw tte ema s gnatu es and d g ta esumes Badge categories
Foca Po nt s badg ng p og am s d v ded nto two key c edent a catego es Role proficiency badges, awa ded to students who have the cumu at ve sk s equ ed to fl a spec fie o eon a cybe secu ty team
Skills badges, awa ded when a student maste s a spec fie capab ty th ough hands-on ea n ng exe c ses du ng one of ou cou ses
Help your teams earn college credit.
Foca Pont Academy ssues co ege cred ts for certa n courses through our partnersh p w th Exce s or Un vers ty - an accred ted not-for-profit un vers ty that spec a zes n hep ng adu t earners advance the r careers That s one more way CDW tra n ng heps boost your emp oyees job sat sfact on - and bu d stronger secur ty teams 2023 COURS CA A OG Ql D ON 10 A GUO O CHN CA WORKFORC D V OPM N 2023 COURSE CATALOG
Offensive and
Defensive
Cybersecurity
OFFENSIVE AND DEFENSIVE CYBERSECURITY CS 100
Cyber Risk Management Overview
A organ zat ans face cyber r sk n today s war d Th s sem nar sty e program covers the fundamenta s profess ona s need to operate the r organ zat ans secure y embraced srupt on safe y and commun cate cyber r sks effect ve y w th n the r organ zat ans Des gned w th profess ona s nm nd th s program d ssects the most mportant ssues n cyber r sk management and arms attendees w th the too s needed to engage n strateg c cyber r sk conversat ans
W 1-day course 'o)' Cha enge eve 1
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Exp ess the mpo tance of a sound cybe secu ty st ategy n atta n ng the o gan zat on s bus ness goa s
Recogn ze a eas of vu ne ab ty w th n the o gan zat on and the th eats that seek to expo t them
dent fy the cybe sks to the o gan zat on and the p act ces that w mt gate and e m nate them
P act ce effect ve pe sona cybe hyg ene
2023 COURS CA A OG Q1 D ON 12
-
Prerequisites
Th s cou se s ntended fo
execut ve- eve bus ness
eade s(eg CEO CFO VPs)
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO S950
ea n ng C ed ts 1
A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CS 101
Intro to Security Analysis
Most profess ona s are aware of the mportance the r jobs p ay n secur ng an organ zat on but many are not adequate y tra ned nth s mportant funct on and may not know where to beg n Th s hands on course g ves a jumpstart nto the ana ys s of network ntrus ons comprom sed hosts and ma ware Students w earn what common attacks ook ke how to track and ana yze ma c ous act v ty and what mt gat on steps shou d be taken
m 2- day course ® Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to P ofi e/base ne the hosts se v ces and act v ty n a compute netwo k
Pe fo m use - eve att but on of unwanted act v ty n a netwo k Campa e obse ved netwo kt affic to expected topo ogy
dent fy and obse ve the co e components of an ope at ng system
Conduct bas c behav o a ana ys s of ma wa eon a unn ng
W ndows system
2023 COURS CA A OG Q1 D ON 13
-
Prerequisites
A backg ound n T
A bas c unde stand ng of
TCP/ P netwo k ng
Bas c expe ence w th
W ndows adm n st at on and/
o the Sys nte na s Su te
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D D CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 200
Phishing Investigation
Th s c ass teaches new secur ty ana ysts the bas cs of respond ng to ph sh ng attempts Students w start w th a pr mer n command ne bas cs and network flow concepts then earn how to reconstruct the path taken by ema s how to ana yze ema headers for secur ty ssues how to generate nd cators of comprom se from susp c ous ema s and what the effects can be from a successfu ph sh on systems and networks
W 3-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Ana yze flows of netwo k t affic
Desc be the p otoco sand nf ast uctu e used to send and eceveema
Ana yze ema messages and othe netwo kt affic fo s gns
ofphshng
dent fy and obse ve the co e components of an ope at ng system
Conduct bas c behav o a ana ys s of ma wa eon a unn ng
W ndows system
2023 COURS CA A OG Q1 D ON 14
-
Prerequisites
Tbackg ound
A bas c unde stand ng of
TCP/ P netwo k ng
Bas c expe ence w th a
p otoco ana yze
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 300
Network Forensics and Investigation I
Network Forens cs and nvest gat on teaches students to d fferent ate between norm a and abnorma network traffic understand how packets flow through a network and attr bute conversat ons and act ons taken over a network segment to spec fie hosts or users Th s course focuses on research fi ter ng and comparat ve ana ys s to dent fy and attr bute d fferent types of act v ty Students w earn to fo ow conversat ons across aw de range of protoco s and through red rect on as we as how to deve op custom 1i ters for non d ssected protoco s
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to C eate a base ne of the p otoco s hosts and nte act ons n a netwo k env onment
dent fy anoma ous netwo kt affic us ng a comb nat on of n-depth packet ana ys sand h ghe - eve stat st ca ana ys s Reconst uct event t me nes and accu ate y co e ate o
d st ngu sh between event th eads
dent fy and ext act netwo k a t facts fo fu the fo ens c ana ys s Compa e obse ved netwo kt affic to expected topo ogy
Resea ch and ana yze unknown (non-d ssected) p otoco s
T ack web act v ty at the use o sess on eve v a HTTP heade ana yt cs
-
Skills Badges and Certifications
Netwo k T affic Att but on & Reconst uct on
D ssect on and Ana ys s of Netwo k T affic
2023 COURS CA A OG Ql D ON 15
-
Prerequisites
F m unde stand ng of
TCP/ P netwo k ng
CompT A Netwo k+
CscoCNETo sm a
Expe ence w t h a
packet ana yze
CompT A Secu ty+ o s m ~
-
Capstone Exercise
A catego y-based captu ethe-flag cha enge that
cu m nates n t ack ng a
s mu ated SCADA nt us on
-
Pricing
USO
ea n ngC edts
$4 750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 301
Network Forensics and Investigation II
Bu d ng on Network Forens cs and nvest gat on th s course teaches students how to use advanced too features to uncover and nvest gate comp ex mu t stage and hard to detect ntrus ons By earn ng to dent fy stat st ca patterns so ate events of nterest and accurate y corre ate or d st ngu sh between threads of act v ty students w ga n the sk s needed to perform er t ca rea t me ana ys s n a product on env ronment The course emp oys severa traffic ana ys s too s nc ud ng W reshark Network M ner and RSA s NetW tness nvest gator a ongs de custom too sand scr pts m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and ana yze events at a stages of the attack fecyc e App y th eat nte gence feeds to focus mon to ng
nvest gat on and hunt act v t es
Detect and nvest gate tunne ng botnet command & cont o
t affic and othe fo ms of cove t commun cat ans be ng ut zed nanetwo k
Emp oy finge p nt ng techn ques to detect the use of enc ypted t affic flows by ma wa e o an act ve nt ude
Accu ate y co e ate and econst uct mu t p e stages of
ma c ous act v ty n o de to bu d a comp ete p ctu e of the scope and mpact of comp ex netwo k nt us ons
-
Skills Badges and Certifications
Netwo k OC dent ficat on & nvest gat on
Advanced Netwo k Fo ens c Ana ys s
20?3 COURS CA A OG Ql D ON 16
-
Prerequisites
CCNAand/o expe enceasan
nc dent Hand e o s m a
Packet ana yze expe ence
Know edge of common
Web App funct ona ty and
a chtectu e
-
Capstone Exercise
nvest gate a comp ex mu t -
stage nt us on P epa e a
epo t on the attack document
the hacke s act vt es and
deta the eaked nfo mat on
-
Pricing
USO
ea n ngC edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 302
Automated Network Defense
An ntrus on Detect on/Prevent on System ( OS/ PS) can automate the process of dent fy ng attacks among the thousands of connect ons on a network aught by eaders n network defense who work n the cybersecur ty ndustry th s course demonstrates how to defend arge sea e network nfrastructures by bu d ng and ma nta n ng OS/ PS and master ng advanced s gnature wr t ng techn ques W th OS and tra ned network secur ty aud tors organ zat ons have a re ab e means to pr or t ze and so ate the most er t ca threats n rea t me
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Recogn ze the benefits and m tat ons of d ffe ent nt us on detect on systemtypes(netwo k-based host-based anddst butedsystems) dent fy opt ma senso p acement and gaps n cove age
W te bas c OS s gnatu es to dent fy t affic of nte est and t une them to educe fa se post ves
Use eassemb y and p e-p ocess ng eng nes to automat ca y econst uct st earns of netwo k data p o to ana ys s
App y decod ng and othe techn ques to ove come OS evas on effo ts Deve op comp ex s gnatu es emp oy ng u e cha n ng event fi te ng and post-detect on ana ys s to dent fy d st buted attacks mu t -stage events and othe mo e comp ex th eats Use egu a exp ess ons to effect ve y detect va ab e o
mo ph ng attacks
Manage u e sets to educe edundancy and ma nta n system
efficency
-
Skills Badges and Certifications
OS S gnatu e C eat on and Opt m zat on
Automated Netwo k Th eat Mt gat on ••
• •
. .
-
2023 COURS CA A OG Ql D ON 17
-
Prerequisites
A st ong unde stand ng of
TCP/ P netwo k ng
Netwo k Fo ens cs and
nvest gat on and
-
Capstone Exercise
dent fy and ana yze the
e ements of a mu t stage
nt us on Configu e and tune
an OS/ PS to detect and
m t gate these attacks
-
Pricing
USO
ea n ngC edts
$4750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY OS 300
Endpoint Live Forensics
Endpo nt L ve Forens cs teaches students how to dent fy abnorma act v ty and nvest gate a runn ng system that may have been comprom sed nth s course students w earn the most usefu commands too sand techn ques that can be emp oyed dur ng nvest gat on to revea the s gn ficant nd cators of nfi trat on as we as how to create a system base ne to be used for future ana ys s Th s course s focused pr mar yon the W ndows 10 and L nux operat ng systems m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy the co e components of the ope at ng system and a ce tan a cu ent state us ng bu t- no othe t usted too s Ana yze a unn ng system and detect abno ma behav o
e at ng to ope at ng system components
Use event og ana ys stove fy and co e ate the a t facts of anoma ous behav o and dete m ne the scope of an nt us on Bu d o mod fy Powe She sc pts to nte ogate an ope at ng system and automate epet t ve ana yt c tasks
C eate and use a system base ne to dent fy unexpected terns such as ogue accounts o configu at on changes
-
Skills Badges and Certifications
ve W ndows Endpo nt Ana ys s
System & Event og Ana ys s
2023 COURS CA A OG Q1 D ON
G •
.
··.
-
.
. -
18 -
Prerequisites
Fam a ty w th W ndows
systems and the command
ne nte face
Unde stand ng of
TCP/ P netwo k ng
Expe ence w th VMwa e o
othe v tua zat on softwa e
-
Capstone Exercise
An nvest gat on scena o to
emote y ana yze a netwo k
of systems dent fy
comp om sed mach nes and
emed ate as app op ate
-
Pricing
USO
ea n ng C edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY HK 300
Hacker Methodologies for
the Security Professional
Th s course teaches the processes threat actors use to break nto organ zat ans networks and stea the r most sens t ve data Ut z ng Ka L nux and the Metasp o t Framework students w earn to dent fy scan and enumerate target systems corre ate serv ces to vu nerab t es and exp o ts emp oy expo ts toga n access to the target systems e evate pr v eges propagate through the network and cover the r tracks w th n a target network Th s course s focused pr mar yon L nux and W ndows operat ng systems W 5-day course <f5 Cha enge eve 4
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
dent fy tl1e c asses of hackers the r mot vat ons and the methodo og es emp oyed by threat actors
Use p b c y ava ab e too sand open- so rce nte gence techn q es to deve op a target foot pr nt
Scan and en merate targets to dent fy target operat ng systems andserv ces
Research and everage expo ts for v nerab e serv ces to ach eve access to target systems
dent fy system config rat on weaknesses and v ab e pr v ege esca at on tact cs
Ana yze expo ted systems to dent fy and remove nd cat ons of compromse
mp oy system too s to expo t add t ona targets w th nan nterna network
-
Skills Badges and Certifications
W ndows xp o tat on
n x xpotaton
and& xpand
2023 COURS CA A OG Ql D ON 19
-
Prerequisites
Fam a w th the W ndows and
nux Command ne nte face
and the W ndows and nux
ope at ng system components
and secu ty featu es
-
Capstone Exercise
Red team exe c se equ ng
teams to estab sh n ta
access to a DMZ p vot to
othe netwo k segments
and et eve equested
nfo mat on
-
Pricing
USO
ea n ngC edts
$4750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY PY 300
Threat Hunting with Python
Th s ntermed ate eve course teaches students how to use threat hunt ng hypotheses generated from contextua data or threat nte gence feeds to wr te Python scr pts that nteract w th var ous data sources and perform data ana yt cs to determ ne the va d ty of those hypotheses echn ques nc ude the use of advanced data structures act ve data gather ng us ng SCAPY and other too s scr pt ng database or S EM quer es and more Successfu students w ga n the ab ty to scr pt or automate custom threat hunt ng tasks
W 3-day course i Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Test cybe th eat hunt ng hypotheses by c eat ng Python
sc pts that pe fo m data gathe ng and ana yt cs
Use advanced data st uctu es to sto e sea ch and
man pu ate data
W te Python code to nte act w th a va ety of systems such as S EM p atfo ms and endpo nts as we as stat c data sou ces such as og fi es and t affic captu es
mp ove the speed and effect veness of cybe th eat hunt ng act v t es th ough sc pt ng and automat on
-
Skills Badges and Certifications
Th eat Hunt ng w th Python
20?3 COURS CA A OG Ql D ON 20
-
Prerequisites
nte med ate- eve p og amm ng
expe ence w th Python
Successfu comp et on of
Netwo k Fo ens cs and
nvest gat on o compa ab e
expe ence
-
Capstone Exercise
G ven a scena o deve op th eat
hunt ng hypotheses then
w te Python sc pts to gathe
app op ate data pe fo m
ana yt cs and p oduce output
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY MA 300
Behavioral Malware Analysis
Behav ora Ma ware Ana ys s teaches students the fundamenta sk s to ana yze ma c ous software from a behav ora perspect ve Us ng system mon tor ng too sand ana yt c software th s course teaches how to observe ma ware n a contro ed env ronment to qu ck y ana yze ts ma c ous effects to the system From s mp e key oggers to mass ve botnets th s c ass covers aw de var ety of current threats w th actua samp es be ng ana yzed n the tra n ng env ronment
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy c ass fy and document ma wa e and ts capab t es C eate and custom ze av tua zed ana ys s env onment
Emp oy common too s to cha acte ze ma wa e samp es qu ck y dent fy obfuscat on methods used by attacke s to escape detect on
-
Skills Badges and Certifications
Ma wa e C ass ficat on
Behav o a Ma wa e Ana ys s
2023 COURS CA A OG Ql D ON 21
-
Prerequisites
Unde stand ng of
W ndows Ope at ng
System adm n st at on
F m unde stand ng of
ope at ng system nte na s
Know edge of common ma wa e
types and expo t vecto s
-
Capstone Exercise
Ana yze a cu ent p ece
of W ndows ma wa e and
p oduce a tho ough epo ton
ts capab t es system mpact
and means of pe s stence
-
Pricing
USO
ea n ng C edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 300
Assembly for Reverse Engineers
Des gned for ma ware ana ysts and code deve opers a ke Assemb y for Reverse Eng neers w equ p students w th the know how to effect ve y read Assemb y rev ew statements understand program flow dent f y the nfluence of d fferent comp ers and reverse mach ne code back to ts h gher eve equ va ent Learn and pract ce deve opment techn ques to mprove the speed and qua ty of stat c ana ys s dur ng th s week ong ab ntens ve course
m 5-day course ~ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Desc be how code execut on wo ks
Unde stand the components of the x86 nst uct on set
App y demon st ated ana ys s techn ques to the eve se
eng nee ng of W ndows executab es
Use DA P o s powe fu Assemb y ma kup featu es to
opt m ze ana ys s
Use stat c and dynam c ana ys s to nte p et and document p og am flow
-
Skills Badges and Certifications
Reve se Eng nee ng Use -Mode x86 W ndows B na es
Stat c Reve se Eng nee ng
2023 COURS CA A OG Ql D ON 22
-
Prerequisites
Know edge of ope at ng
system nte na s
Expe ence w th C p og amm ng
n a W ndows env onment
Expe ence w th VMwa e
softwa e s an advantage
-
Capstone Exercise
A manua stack t ace exe c se
and a eve se eng nee ng
ass gnment to d scove and
document the funct on of a
g venb nay
-
Pricing
USO
ea n ngC edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 400
Malware Reverse Engineering
Th s course teaches students how to perform advanced ana ys s of rea ward ma ware samp es us ng d sassemb y and debugg ng techn ques The course a so covers data decod ng and b nary obfuscat on to bypass protect ans and perform effect ve ana ys son hardened samp es and how to defeat ant debugg ng and other ant ana ys s techn ques We w use DA Pro D sassemb er O yDbg and x64dbg to demonstrate how to accomp sh common ana ys s tasks overcome ma ware ana ys s roadb ocks and ach eve a more comp ete understand ng of a ma c ous samp es funct ona ty W 5-day course @ Cha enge eve 5
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Use DA P o O yDbg x64dbg and othe too s to ana yze and
debug ma wa e and epo ton ts capab t es
Desc be n deta the st uctu e and fun ct ons of the Po tab e Executab e (PE) heade and ana yze PE heade s toad n
ma wa e cha acte zat on
App y techn ques fa dent fy ng ana yz ng and bypass ng
data obfuscat on
Unde stand the st uctu e and use of Dynam c nked b a es (D s) and app y eve se eng nee ng sk s to D ana ys s
dent fy and ave come a ange of ant -debugg ng and
ant -ana ys s techn ques used n mode n ma wa e
dent fy deve ope code n a comp ed b na y
-
Skills Badges and Certifications
Reve se Eng nee ng Use -Mode W ndows Ma wa e
Stat c Reve se Eng nee ng
Dynam c Reve se Eng nee ng O.· · o · ·.
. . . ~ -
" . .
2023 COURS CA A OG Q1 D ON 23
-
Prerequisites
Successfu comp et on of
Assemb y fo Reve se Eng nee s
Unde stand ng of ope at ng
system nte na s
Expe ence n C and Python
p og amm ng s ecommended
-
Capstone Exercise
Reve se eng nee ng
ass gnment to ana yze
and epo ton a ea-wo d
ma wa e samp e that emp oys
ant -ana ys s techn ques
-
Pricing
USO
ea n ngC edts
$5700
6 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 500
Python for Reverse Engineers
Th s course s geared toward the reverse eng neer t ntroduces a student to the Python anguage w th a focus on us ng t to acce erate automate and opt m ze reverse eng neer ng tasks The course starts w th an ntroduct on to the Python anguage a rev ew of object types and flow statements then de ves nto fie operat ons modu es work ng w th the C ypes brary for nteract on w th W ndows operat ng systems debugg ng and DA scr pt ng
W 5-day course i Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to W te and mp ement Python sc pts used n eve se eng nee ng Use Python to nte act w th the W ndows ope at ng system us ng the W ndows AP
C eate custom event hand e s to automate debugg ng tasks Use Python to automate tasks to debug ma wa e and epo ton ts act v t es
Automated sassemb y tasks us ng DAPython and othe
ava ab e modu es
2023 COURS CA A OG Ql D ON 24
-
Prerequisites
Successfu comp et on of
Ma wa e Reve se Eng nee ng
Fam a tywth
p og amm ng/sc pt ng
Expe ence w t ng o
ed t ng Python sc pts
-
Capstone Exercise
nd v dua ab Exe c ses
-
Pricing
USO
ea n ngC edts
$5700
6 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Cloud
Implementation
and Security
CLOUD IMPLEMENTATION AND SECURITY CSA 100
CCSK Foundation
The Cert ficate of C oud Secur ty Know edge ( CCSK) Foundat on course starts w th the fundamenta s and ncreases n comp ex ty as t works through a 16 doma ns of the CSA Secur ty Gu dance recommendat ans from the European Un on Agency for Network & nformat on Secur ty (EN SA) and an overv ew of the C oud Contras Matr x t covers key areas nc ud ng best pract ces for AM c oud nc dent response app cat on secur ty data encrypt on Secur ty as a Serv ce (SECaaS) secur ng emerg ng techno og es and more
W 2-day course (D Cha enge eve 1
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am
Eva uate how to secu e the c oud management pane
and ensu e bus ness cont nu ty fo c oud comput ng
Compa e the effect veness of d ffe ent access
cont o s and c oud enc ypt on mode s
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ons
based on o gan zat ona equ ements and ega ob gat ons
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Q1 D ON 26
~ 16 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D O CHN CA WORKFORC D V OPM N
CLOUD IMPLEMENTATION AND SECURITY CSA 200
CCSK Plus - AWS
The CCSK P us AWS course covers the foundat ona content from CCSK Foundat on ( CSA 100) but a so nc udes hands on abs and act v t es that re nforce c assroom nstruct on and bu d app cab e sk s Students engage n a scenar o of br ng ng a fict ona organ zat on secure y nto the c oud wh chg ves them the opportun ty to app y the r know edge by perform ng a ser es of act v t es that wou d be requ red n a rea wor d env ronment This course covers the AWS cloud platform.
W 3- day course ® Cha enge eve 2
-
Key Outcomes
Successfu comp et 011 of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am n AWS Eva uate how to secu e the c oud management pane and
ensu e bus ness cont nu ty fo c oud comput ng n AWS
Campa e the effect veness of d ffe ent access
cont o sand c oud enc ypt on modes n AWS
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ans
based on o gan zat ona equ ements and ega ob gat ans
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Ql D ON 27
~ 24 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
CLOUD IMPLEMENTATION AND SECURITY CSA 201
CCSK Plus - Azure
The CCSK P us Azure course covers the foundat ona content from CCSK Foundat on ( CSA 100) but a so nc udes hands on abs and act v t es that re nforce c assroom nstruct on and bu d app cab e sk s Students engage n a scenar o of br ng ng a fict ona organ zat on secure y nto the c oud wh chg ves them the opportun ty to app y the r know edge by perform ng a ser es of act v t es that wou d be requ red n a rea wor d env ronment This course covers the Azure cloud platform. aJ 3-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et 011 of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am n Azu e Eva uate how to secu e the c oud management pane and
ensu e bus ness cont nu ty fa c oud comput ng n Azu e
Campa e the effect veness of d ffe ent access cont o sand c oud enc ypt on mode s n Azu e
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ans
based on o gan zat ona equ ements and ega ob gat ans
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Ql D ON 28
Jg! 24 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
AppDev,
Programming,
Secure Coding,
and DevSecOps
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 200 Securing Web Applications Overview
Th s course s geared for web deve opers and techn ca stakeho ders who need to produce secure web app cat ons and ntegrate secur ty measures nto the deve opment process Th s overv ew exp ores core concepts and cha enges n web app cat on secur ty showcas ng current rea word examp es that ustrate the potent a consequences of not fo ow ng these best pract ces The fin a port on of th s course bu ds on the prev ous y earned mechan cs for bu d ng defenses by exp or ng how des gn and ana ys s can be used to bu d stronger app cat ons from the beg nn ng of the software fecyc e W 2- day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Use va ous too s and ted1n ques to dete m ne a web
app cat on s ope at ona env onrnent and dete m ne
ts vu ne ab t es
Detect attack and mp ement defenses fo authent cat on
autho zat on funct ona ty and se v ces as we as XSS and nject on attacks
Assess the sks assoc ated w th XM p ocess ng fi e
up oads and se ve -s de nte p ete sand how to best
e m nate o m t gate those sks
dent fy the st engths m tat ons and uses fo too s such
as code scanne s dynam c scanne s and web app cat on
fi ewa s (WAFs)
App y techn ques and measu es that can be used to ha den web and app cat on se ve s as we as othe components n
you nf ast uctu e
2023 COURS CA A OG Ql D ON 30
!gl 16 CPE/ CEU cred ts
-
Prerequisites
Expe encedepoy ngand/o
sup po t ng web app cat ons
P o p og amm ng expe ence
s h gh y ecommended
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 201 Exploring the OWASP Top Ten
Exp or ng the OWASP op en s a ser es of qu ck hard h tt ng sess ons that set the context for and wa ks through the OWASP vu nerab t es Each sess on prov des a so d set of nformat on for deve ope rs testers and other stakeho ders about understand ng dent f y ng and mt gat ng a vu nerab ty Th s course prov des an understand ng of the recent y updated OWASP op en w th usefu ns ghts d scuss ons and n many cases demonstrat ons of the app cat on vu nerab t es that are p agu ng the ndustry
W 2-day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and desc be the mechan sm by wh ch each of the top ten vu ne ab t es s expo ted
Dete m ne the p eva ence of each vu ne ab ty nc ud ng
cha acte st cs to focus on du ng des gn and code ev ews to he p detect potent a ssues
Desc be the type and seve ty of potent a consequences when a successfu expo t occu s
D ffe ent ate the app op ate detect on mt gat on o p event on techn ques fo each potent a expo ted vu ne ab ty
Assess and out ne the eat ve effect veness of scanne sand othe too s n detect ng Top Ten vu ne ab t es
Expo e and exam ne gene c and code-spec fie efe ences that can be used n defens ve effo ts
2023 COURS CA A OG Q1 D ON 31
!gl 16 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended but not
equ ed
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 300 Attacking and Securing
Java/ JEE Web Applications
Attack ng and Secur ng Java/ JEE Web App cat ons prov des un que coverage of Java app cat on secur ty Th s course covers penetrat on test ng hunt ng for bugs n Java web app cat ons best pract ces for defens ve y cod ng web app cat ons and the OWASP op en Part c pants w be ab e to recogn ze actua and potent a software vu nerab t es and mp ement defenses for those vu nerab t es Each vu nerab ty s exam ned from a Java/ JEE perspect ve by descr b ng the threat and attack mechan sms recogn z ng assoc ated vu nerab t es and des gn ng mp ement ng and test ng effect ve defenses W 4-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Detect and avo d common m stakes that a e made n bug
hunt ng and vu ne ab ty test ng
Exp an concepts and te m no ogy beh nd defens ve
secu e cod ng
Configu e and test web app cat ons w th va ous attack
techn ques to dete rn ne the ex stence and effect veness of aye ed defenses
dent fy and mp ement effect ve defenses aga nst vu ne ab t es assoc ated w t h unt usted data XSS and nject on attacks Fo mu ate and ernp oy techn ques and measu es to ha den web and app cat on se ve s
20?3 COURS CA A OG Ql D ON 32
~ 32 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended
Expe ence w th and wo k ng
know edge of Java and JEE
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$3800
4 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 301 Secure Web App Development
Lifecycle - Java/ JEE
Th s course s geared for web deve opers and techn ca stakeho ders who need to produce secure web app cat ons by ntegrat ng secur ty measures nto the deve opment process Th s overv ew exp ores core concepts and cha enges n web app cat on secur ty showcas ng rea word examp es that ustrate the potent a consequences of not fo ow ng these best pract ces The fina port on exp ores how des gn and ana ys scan be used to bu d stronger app cat ons from the beg nn ng of the software fecyc e m 5-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou se w enab e students to dent fy defect/bug epo t ng mechan sms w th n the
o gan zatons
Define concepts and te m no ogy beh nd defens ve secu e cod ng nc ud ng the phases and goa sofa typ ca expo t
Detect attack and mp ement defenses fo vu ne ab t es
assoc ated w t h authent cat on and autho zat on funct ona ty and se v ces
Ha den the web and app cat on se ve s as we as othe
components n you nf ast uctu e
Bu d ut ze and app y defens ve opt ans to an asset nvento y fo a softwa e app cat on
20?3 COURS CA A OG Ql D ON 33
~ 40 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended but not
equ ed
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$4750
5 A GU D O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS PY 200 Intro to Python Programming
ntro to Python Programm ng s a hands on course to hep students earn the fundamenta s of wr t ng and runn ng bas c Python scr pts The course focuses on advanced features such as fi e operat ons regu ar express ons work ng w th b nary data and us ng the extens ve funct ona ty of Python modu es Emphas s spaced on features un que to Python such as tup es arrays ces and output formatt ng The course a so teaches students to automate ors mp fy common tasks w th scr pts for bas c web deve opment projects W 3- day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to C eate wo k ng Python sc pts fo ow ng best p act ces
Configu e Python data types app op ate y
Read and w te fi es w th both text and b na y data
Sea ch and ep ace text us ng egu a exp ess ons
Recogn ze the standa d b a y and ts wo k -sav ng modu es C eate ea-wo d p ofess ona Python app cat ons
Recogn ze when to use co ect ons such as sts d ct ona es and sets
Dete m ne Python c featu es such as comp eh ens ons
and te ato s
W te obust code us ng except on hand ng
20?3 COURS CA A OG Ql D ON 34
~ 24 CPE/ CEU cred ts
-
Prerequisites
Bas cfam a ty w th
any p og amm ng o
sc pt ng anguage
Students shou d have
a wo k ng use - eve
know edge of Un x/ nux
Maco Wndows
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS PY 301 Python for the Cloud - Azure
Python for the C oud w th Azure s a pract ca hands on course that eads the student from the bas cs of wr t ng and runn ng Python scr pts to the more advanced sk s requ red to wr te so d Python code to dep oy to product on Th s comprehens ve pract ca course prov des an n depth exp orat on of work ng w th the programm ng anguage and s not an academ c overv ew of syntax and grammar m 5-day course i Cha enge eve 4
~ 40 CPE/ CEU cred ts
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Pe fo m nt oducto y eve Python fo ana yt cs w th NumPy
and Pandas
dent fy data movement e o s expectat ans and code
opt m zat on
Desc be how to pack and sh p code nto se v ces and c oud o conta ne o VM
Effect ve y use the Azu e AP to nte act w th Azu e n Python 2023 COURS CA A OG Ql D ON 35
-
Prerequisites
Bascfam a tywth
any p og amm ng o
sc pt ng anguage
Wo k ng know edge of Un x/
nux Mac o W ndows
Comfo tab e us ng a command
ne nte face
-
Capstone Exercise
eve age the sk sf om
th oughout the cou se
to c eate de ve and
p esent (opt ona)
a comp ete tested so ut on
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Data Science
and Analytics
DATA SCIENCE AND ANALYTICS OS 100
Data Science Overview
Data Sc ence Overv ew s an ntroductory eve course that covers the concepts and techno og es nvo ved n B g Data data sc ence pred ct ve ana yt cs art fie a nte gence data m n ng and data warehous ng The course exp ores the current state of data sc ence major components of a modern data sc ence nfrastructure team roes and respons b t es and poss be outcomes for nvest ng n data sc ence W 1- day course (D Cha enge eve 1
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy thee ements of the Hadoop Ecosystem HDFS Resou ce Nav gato s MapReduce Spa k D st but ans
Define data sc ence types and te ms and exp an ET
(Exchange T ansfo m oad)
Summa ze data hand ng nc ud ng the common too s used
dent fy the anguages b a es and f amewo ks used n the
Hadoop Ecosystem nc ud ng R Python Java Sea a Pg and BPMN App y a t fie a nte gence p nc p es n bus ness systems
D ffe ent ate between the evo v ng
o es and funct ans n data sc ence
2023 COURS CA A OG Ql D ON 37
~ 8 CPE/ CEU cred ts
-
Prerequisites
Attendees shou d have
p o exposu e to ente p se
nfo mat on techno ogy and
befam a wth eatona
databases
-
Pricing
USO
ea n ngC edts
$950
1 A GU D O CHN CA WORKFORC D V OPM N
DATA SCIENCE AND ANALYTICS OS 200
R Programming for
Data Science and Analytics
R Programm ng for Data Sc ence and Ana yt cs exam nes components of a stat st ca programm ng env ronment and enab es students to descr be gener c programm ng anguage concepts as they are mp emented n R The course focuses on the bas cs of stat st ca comput ng wh ch nc udes programm ng n R read ng data nto R access ng R packages wr t ng R f unct ons and v sua z ng data w th R W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and define R p og amm ng va ab es types oops
sea a s vecto s and mat ces
Pe fa m st ng and text man pu at on n R
dent fy and emp oy R sts and funct ans
Use R data fames and fie /0
Read data f om fi es and pe fa m data p epa at on
Pe fa m data v sua zat on us ng a ange of p ott ng funct ans Use Op y fa data exp o at on
C eate stat st ca mode s w th R
Use nea and og st c eg ess ons
2023 COURS CA A OG Ql D ON 38
~ 24 CPE/CEU erect ts
-
Prerequisites
Students shou d have
nte med ate- eve expe ence
nthe fiedandp o
expe ence wo k ng w th
p og amm ng anguages
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
DATA SCIENCE AND ANALYTICS OS 300
Python for Data Science
Python for Data Sc ence s an ntermed ate course that covers the essent a s of us ng Python to perform exp oratory data ana ys s comp ex v sua zat ons and arge sea e d str buted process ng on B g Data n th s course students use essent a mathemat ca and stat st cs brar es such as NumPy Pandas Sc Py Sc kt Learn ensorF ow as we as v sua zat on too s ke Matp ot b P L and Seaborn W 5-day course i Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to W te and un Python code n a data sc ence context
C eate and p ocess mages w th P
App y and v sua ze w th Seabo n
dent fy Key featu es of Sc Py and Sc kt- ea n
nte act w th Spa k us ng DataF ames
Pe fo m B g Data ana yt cs w th Spa kSQ M b and St earn ng 2023 COURS CA A OG Ql D ON 39
~ 40 CPE/CEU cred ts
-
Prerequisites
Students must have a
backg ound n bas c Python
deve opment sk s
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$4750
5 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Amazon
Web Services
(AWS)
AMAZON WEB SERVICES (AWS) AWS 100
AWS Cloud Practitioner Essentials
Th s fu day course s ntended for nd v dua s who seek an overa understand ng of the AWS C oud ndependent of spec fie techn ca roes t prov des a deta ed overv ew of c oud concepts AWS serv ces secur ty arch tecture pr c ng and support t nc udes ab exerc ses re nforc ng some of the core concepts of the ecture
W 1-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to D ffe ent ate between c oud comput ng and dep oyment modes Desc be the AWS C oud va ue p opos ton
Desc be the bas cg oba nf ast uctu e of the c oud
Compa e the d ffe ent methods of nte act ng w th AWS
Desc be and d ffe ent ate between AWS se v ce doma ns
Desc be bas c AWS C oud a ch tectu a p nc p es
Desc be secu ty se v ces w th the AWS c oud
-
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the
AWS Ce t fied C oud P act tone exam
2023 COURS CA A OG Ql D ON
•
.
.
41 -
Prerequisites
Gene a T techn ca know edge
-
Pricing
USO
ea n ngC edts
$675
075
A GU D D CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 101
AWS Technical Essentials
nth s course students w earn about AWS products serv ces and common so ut ons Students w earn the fundamenta s of dent fy ng AWS serv ces so that they can make nformed dee s ons about so ut ons based on bus ness requ rements W 1-day course ® Cha enge eve 2
- - Key Outcomes Prerequisites
Successfu comp et on of th s cou sew enab e students to C eate an Amazon Mach ne mage (AM ) f om a
Gene a T techn ca know edge
unn ng nstance
C eate a oad ba ance
C eate a aunch configu at on and an Auto Sea ng g oup
Automat ca y sea e new nstances w th n a p vate subnet
C eate Amazon C oudWatch a a ms and mon to pe fo mance
of you nf ast uctu e
2023 COURS CA A OG Ql D ON 42
-
Pricing
USO $675
ea n ngCedts 075
A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 300
Security Engineering on AWS
Th s course demonstrates how to effic ent y use AWS secur ty serv ces to stay secure n the AWS C oud The course focuses on the secur ty pract ces that AWS recommends for enhanc ng the secur ty of your data and systems n the c oud The course h gh ghts the secur ty features of AWS key serv ces nc ud ng compute storage network ng and database serv ces You w a so earn how to everage AWS serv ces and too s for automaton cont nuous mon tor ng and ogg ng and respond ng to secur ty nc dents
W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Ass m ate and eve age the AWS sha ed secu ty
espons b ty mode
A ch tect and bu d AWS app cat on nf ast uctu es that a e p otected aga nst the most common secu ty th eats
P otect data at est and n t ans t w th enc ypt on
App y secu ty checks and ana yses n an automated and
ep oduc b e manne
-
Skills Badges and Certifications • · .
Th s cou se he ps students p epa e fo the
AWS Ce t fied Secu ty - Spec a ty exam
2023 COURS CA A OG Ql D ON 43
-
Prerequisites
Wo k ng know edge of T
nf ast uctu e secu ty and
c oud comput ng concepts
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 301
Architecting on AWS
Th s course covers the fundamenta s of bu d ng nfrastructure on the AWS p atform Students earn how to opt m ze the AWS C oud by understand ng how AWS serv ces fit nto c oud based so ut ons n add ton students exp ore AWS C oud best pract ces and des gn patterns for arch tect ng opt ma so ut ons on AWS and bu d a var ety of nfrastructures n gu ded hands on act v t es The course a so covers how to create fledg ng arch tectures and bu d them nto robust and adapt ve so ut ons
W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Make a ch tectu a dee sons based on AWS a ch tectu a
p nc p es and best p act ces
eve age AWS se v ces to make you nf ast uctu e sea ab e e ab e and h gh y ava ab e
eve age AWS Managed Se v ces to enab e g eate flex b ty and es ency nan nf ast uctu e
Make an AWS-based nf ast uctu e mo e effic ent to nc ease pe fo mance and educe costs
Use the We A ch tected F amewo k to mp ove a ch tectu es w th AWS so ut ons
-
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the
AWS Ce t fied So ut ons A ch tect - Assoc ate exam •
2023 COURS CA A OG Q1 D ON 44
-
Prerequisites
AWS C oud P act tone
Essentas
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 302
System Operations on AWS
Th s course teaches systems operators and anyone perform ng system operat ons funct ons how to nsta configure automate mon tor secure manta n and troub eshoot the serv ces networks and systems on AWS necessary to support bus ness app cat ons The course a so covers spec fie AWS features too s and best pract ces re ated to these funct ons W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Automate esou ce dep oyment us ng AWS se v ces such as
AWS C oudFo mat on and AWS Se v ce Cata og
Use AWS se v ces to manage AWS esou ces th ough SysOps
fecyc e p ocesses such as dep oyments and patches
Use Amazon C oudWatch and assoc ated featu es such
as a a ms dashboa ds and w dgets to mon to you c oud
env onment
Manage pe m ss ons and t ack act v ty n you c oud
env onment us ng AWS se v ces such as AWS C oudT a
and AWS Config
-
Skills Badges and Certifications
Th s cou se heps students p epa e fo the AWS
Ce t fied SysOps Adm n st at on - Assoc ate exam •
2023 COURS CA A OG Q1 D ON 45
-
Prerequisites
AWS Techn ca Essent as
P ofic ency n manag ng
systems at the command ne
Bas c know edge of
netwo k ng p otoco s
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 303
Developing on AWS
nth s course students earn how to use the AWS SOK to deve op secure and sea ab e c oud app cat ons Students w exp ore how to nteract w th AWS us ng code and a so earn about key concepts best pract ces and troub eshoot ng t ps
W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Set up the AWS SOK and deve ope c edent as fo Java
C# I NET Python and Java Sc pt
nte act w th AWS se v ces and deve op so ut ons by us ng theAWSSDK
Use AWS dent ty and Access Management ( AM) fo se v ce
authent cat on
Use conta ne s n the deve opment p ocess
eve age the C /CD p pe ne to dep oy app cat ons on AWS
-
Skills Badges and Certifications
Th s cou se heps students p epa e fo the • •. __
AWS Ce t fied Deve ope - Assoc ate exam
2023 COURS CA A OG Ql D ON 46
-
Prerequisites
Expe t se n at east one h gheve p og amm ng anguage
Wo k ng know edge of co e
AWSse vces
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 304
DevOps Engineering on AWS
Dev Ops Eng neer ng on AWS teaches students how to use the comb nat on of too s pract ces and cu tura ph osophy of DevOps to mprove an organ zat on s ab ty to deve op de ver and ma nta n app cat ans and serv ces at h gh ve oc ty on AWS Th s course focuses on Cont nuous ntegrat on ( C ) Cont nuous De very (CD) m croserv ces nfrastructure as code man tor ng and ogg ng and add t ona core pr nc p es of Dev Ops
m 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou se w enab e students to Use AWS C oudFo mat on and AWS OpsWo ks to dep oy the
nf ast uctu e necessa y to c eate deve opment test and
p oduct on env onments fo a softwa e deve opment p oject Use AWS CodeComm t AWS CodeBu d AWS CodeP pe ne and
AWSCodeSta
mp ement seve a common cont nuous dep oyment (CD) use
cases us ng AWS techno og es
D st ngu sh between the a ay of app cat on dep oyment
techno og es ava ab eon AWS nc ud ng AWS CodeDep oy AWS OpsWo ks AWS East c Beansta k Amazon East c Canta ne
Se v ce (Amazon E CS) and Amazon East c Canta ne Reg st y (Amazon ECR)
eve age automated test ng n d ffe ent stages of a C /CD p pe ne -
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the AWS
Ce t tied Dev Ops Eng nee - P ofess ona exam
2023 COURS CA A OG Q1 D ON
•
47 -
Prerequisites
Systems Ope at ans on AWS
o Deve op ng on AWS
Expe ence adm n ste ng
nux o W ndows systems at
the command- ne eve
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 400
Advanced Architecting on AWS
Bu d ng on concepts ntroduced n Arch tect ng on AWS Advanced Arch tect ng on AWS s ntended for nd v dua s who are exper enced w th des gn ng sea ab e and east c app cat ans on the AWS p atform Th s course covers how to bu d comp ex so utans wh ch ncorporate data serv ces governance and secur ty on AWS and ntroduces spec a zed AWS serv ces nc ud ng AWS D rect Connect and AWS Storage Gateway to support ybr d arch tecture W 3-day course ¥' Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Connect on-p em ses data cente to AWS c oud
Move a ge data f om on-p em ses data cente to AWS
Unde stand d ffe ent a ch tectu a des gns fo sea ng
P otect you nf ast uctu e f om DDoS attack
Secu e you data on AWS w th enc ypt on
Des gn p otect on of data-at- est as we as data- n-fl ght -
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the AWS
Ce t fied So ut ons A ch tect - P ofess ona exam
2023 COURS CA A OG Q1 D ON
•
48 -
Prerequisites
A ch tect ng on AWS
Ach eved AWS Ce t fled
So ut on A ch tect - Assoc ate
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
AMAZON WEB SERVICES (AWS) AWS 403
Advanced Developing on AWS
Th s three day course covers advanced deve opment top cs such as arch tect ng for a c oud nat ve env ronment and deconstruct ng on prem ses egacy app cat ans and repackag ng them nto c oud based c oud nat ve arch tectures t a so covers how to app y the tenets of the we ve Factor App cat on methodo ogy
W 3-day course i Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Ana yze a mono th c app cat on a ch tectu e to dete m ne og ca o p og ammat c b eak po nts whe e the app cat on can be b oken up ac oss d ffe ent AWS se v ces
App y Twe ve-Facto App cat on man festo concepts and steps wh e m g at ng f om a mono th ca ch tectu e
Recommend the app op ate AWS se v ces to deve op a
m c ose v ces-based c oud-nat ve app cat on
Use the AWS AP C and SDKs to mon to and manage
AWSse vces
-
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the AWS
Ce t fled OevOps Eng nee - P ofess ona exam
2023 COURS CA A OG Q1 D ON
• .
49 -
Prerequisites
Deve op ng on AWS p us
6 months of ea -wo d
expe ence w th the
concepts cove ed
-
Pricing
USO
ea n ngC edts
$2025
2 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Cisco
CISCO CBROPS
Understanding Cisco Cybersecurity
Operations Fundamentals ( CBROPS)
Understand ng Cybersecur ty Ope rat ans Fundamenta s ( CBROPS) teaches the fundamenta s of network nf rastructure dev ces operat ans and vu nerab t es of ransm ss on Contra Protoco I nternet Protoco ( CP / P) Students w earn bas c secur ty concepts common network app cat on operat ans and attacks W ndows and L nux operat ng systems and the types of data used to nvest gate secur ty nc dents Fo ow ng th s course students can perform the job roe of an assoc ate eve cybersecur ty ana yst n a secur ty operat ons center Th s course prepares students for the C sea Cert fied CyberOps Assoc ate cert ficat on m 5-day course ~ Cha enge eve 2
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
xp an how a SOC operates and descr be the d fferent types of serv ces that are performed from a T er-1 SOC ana yst s perspect ve xp an Network Sec r ty Mon tor ng (NSM) too s that are ava ab e to the network sec r ty ana yst
Descr be sec r ty flaws n the TCP/ P protoco and how they can be sed to attack networks and hosts
Understand common endpo nt sec r ty techno og es
Understand the k cha n and the d amond modes for nc dent nvest gat ans and the se of expo t k ts by threat actors dent fy reso rces for h nt ng cyberthreats
xp an the se of a workflow management system and a tomat on to mprove the effect veness of the SOC
Descr be a typ ca nc dent response p an and the f net ons of a typ ca CS RT
xp an the se of V RS to doc ment sec rty nc dents n a
standard format
-
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ons C sco Cert lied CyberOos Assoc ate l ci'~~~~o J ~:~:~:/ 20?3 COURS CA A OG Ql D ON 51
~ 30 CPE/CEU cred ts
-
Prerequisites
mp ement ng and
Adm n ste ng C sco So ut ons
( CCNA) cou se o equ va ent
Fam a ty w th Ethe net and
TCP/ P and secu ty concepts
Know edge of the W ndows
and nux
-
Capstone Exercise
CscoCe tfiedCybe Ops
Assoc ate exam ( opt ona)
-
Pricing
USO
ea n ng C edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO DC UCS
Introducing Cisco Unified Computing
System (DCIUCS)
The ntroduc ng C sco Un fied Comput ng System (DC UCS) v10 s an ntroductory course that shows students how to dep oy secure operate and manta n the C sco Un fied Corn put ng system ( C sco UCS®) B Ser es bade servers C sco UCS C Ser es and S Ser es rack servers and C sco yperF ex'N product fam y for use n data centers Students w ga n hands on pract ce on bas c C sco UCS server configurat on perform ng backup and restore act v t es and more W 2- day course ® Cha enge eve 2
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Descr be C sea UCS server hardware and connect v ty
Descr be the C sea yper ex Data P atform ts data wr t ng and read ng processes and data opt m zat on
Descr be and config re C sea UCS serv ce profi es and profi e temp ates Descr be and mp ement nternet Sma Comp ter Systems nterface (SCS) on C sea UCS
Descr be and mp ement C sea UCS firmware pdates and back ps 20?3 COURS CA A OG Ql D ON 52
~ 12 CPE/ CEU cred ts
-
Prerequisites
Gene a know edge of se ve s
out ng and sw tch ng
sto age a ea netwo k ng and
se ve v tua zat on
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
CISCO C COR
Implementing and Operating Cisco
Collaboration Core Technologies (CLCOR)
mp ement ng C sco Co aborat on Core echno og es ( CLCOR) v1 0 heps students prepare for the C sco® CCNP® Co aborat on and CC E® Co aborat on cert ficat ons and advanced eve roes focused on the mp ementat on and operat on of C sco co aborat on so ut ons Students w ga n the know edge and sk s needed to mp ement and dep oy core co aborat on and network ng techno og es nc ud ng nfrastructure and des gn protoco s codecs and endpo nts C sco nternetwork Operat ng System ( OS®) XE gateway and med a resources ca contra Qua ty of Serv ce ( QoS) and add t ona C sco co aborat on app cat ons m 5-day course ® Cha enge eve 2
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Desa be the C sco Co aborat on so t ons arch tect re
Compare the P Phones gna ng protoco s of Sess on n t at on Protoco (SP) 323 Med a Gateway Contro Protoco (MGCP) and Sk nny C ent Contro Protoco (SCCP)
ntegrate and tro b eshoot C sco Un fled Comm n cat ons Manager w th OAP for ser synchron zat on and ser a tl1ent cat on mp ement C sco Un fled Comm n cat ons Manager prov son ng feat res and ca ng pr v eges
mp ement and tro b eshoot med a reso rces n C sco Un fled Comm n cat ons Manager
Ana yze traffic patterns and q a ty ss es n converged P networks s pport ng vo ce v deo and data traffic
Define QoS and ts modes
Con fig re c ass ficat on and mark ng opt ons on C sco Cata yst:® sw tches -
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ons CCNP Co aborat on
CC Co aborat on
C sco Cert fled Spec a st - Co aborat on Core
2023 COURS CA A OG Ql D ON 53
~ 64 CPE/CEU cred ts
-
Prerequisites
Know edge of bas c te ms of
compute netwo k ng
Bas cs of d g ta nte faces
PSTNs and Vo P
Know edge of conve ged vo ce
and data netwo ks and C sco
Un fied Commun cat ons Manage
-
Capstone Exercise
mp ement ng C sco Co abo at on
Co e Techno og es (350-801
C COR) exam (opt ona)
-
Pricing
USO
ea n ngC edts
S3800
4 A GUO O CHN CA WORKFORC D V OPM N
CISCO DCAC
Implementing Cisco Application
Centric Infrastructure (DCACI)
mp ement ng C sco App cat on Centr c nfrastructure (DCAC) v1 0 shows students how to dep oy and manage the C sco®Nexus®9000 Ser es Swtches n C sco App cat on Centr c nfrastructure (C scoAC®) mode The course g ves students the know edge and sk s to configure and manage C sco Nexus 9000 Ser es Sw tches n AC mode connect the C sco AC fabr c to externa networks and serv ces and to support V rtua Mach ne Manager (VMM) ntegrat on Students w exerc se key capab t es such as fabr c d scovery po c es connect v ty and VMM ntegrat on
m 5-day course ® Cha enge eve 2
-
Key Outcomes
s ccessf comp et on of th s co rse w enab est dents to
Descr be C sea AC abr c nfrastr ct re and bas c C sea AC concepts Descr be C sea AC po cy mode og ca constr cts
Descr be C sea AC bas c packet forward ng
Descr be externa network connect v ty
Descr be VMM ntegrat on
Descr be ayer 4 to ayer 7 ntegrat ans
xp an C sea AC management feat res
-
Skills Badges and Certifications
Th s co rse heps prepare st dents for the to ow ng cert ficat ans CCNP Data Center
C sea Cert fied Spec a st - Data
Center AC mp ementat on
2023 COURS CA A OG Ql D ON
--
54 ~ 40 CPE/ CEU cred ts
-
Prerequisites
Unde stand ng of netwo k ng
p otoco s out ng and sw tch ng
Fam a ty w th ethe net
sw tch ng p oducts
Unde stand ng of data cente
a chtectu e
Fam a tywthv tua zaton
-
Capstone Exercise
mp ement ng C sco App cat on
Cent c nf ast uctu e (300-620
DCAC) exam (opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO DCAC A
Implementing Cisco Application
Centric Infrastructure-Advanced
mp ement ng C sea App cat on Centr c nfrastructure Advanced (DCAC A) v1 0 shows students how to ntegrate the capab t es of the C sea® Nexus® 9000 Ser es Sw tches n C sea App cat on Centr c nfrastructure ( C sea AC®) mode The course covers how to use C sea AC as a po cy dr ven so ut on that ntegrates software and hardware and how to mp ement C sea AC Mu t Pod and Mu t Ste dep oyments Students w mp ement advanced AC capab t es such as Rogue Endpo nt Feature rans t Rout ng VRF Route Leak ng Contracts and Zan ng Ru es and C sea AC® Mu t Ste Orchestrator m 5-day course i Cha enge eve 3
-
Key Outcomes
s ccessf comp et on of th s co rse w enab est dents to
xp an C sco AC advanced fabr c packet forward ng
xp an advanced AC po cy and tenant config rat on
Descr be C sco AC M t -Pod dep oyment
xp an the deta sand cons derat on of mp ement ng and ntegrat ng the trad t ona network w th C sco AC
Descr be C sco AC Serv ce G(aph Po cy-Based Red rect (PBR) Descr be C sco AC M t - 5 te dep oyment
20?3 COURS CA A OG Ql D ON 55
~ 40 CPE/ CEU cred ts
-
Prerequisites
Bas c unde stand ng of
CscoAC
Unde stand ng of C sco data
cente a ch tectu e
Fam a ty wthv tua zaton
fundamenta s
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
S3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO CCNA
Implementing and Administering
Cisco Solutions ( CCNA)
Through a comb nat on of ecture and hands on abs mp ement ng and Adm n ster ng C sea So ut ons (CCNA) v10 teaches students how to nsta operate configure and verfybas c Pv4 and Pv6 networks The course covers configur ng network components such as sw tches routers and w re ess LAN contra ers manag ng network dev ces and dent fy ng bas c secur ty threats The course a so prov des a foundat on n network programmab ty automaton and software defined network ng Th s course heps students prepare to take the 200 301 C sea Cert tied Network Assoc ate ( CCNA) exam m 5- day course i Cha enge eve 3
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Descr be the TCP/ P nternet ayer Pv4 ts address ng scheme and s bnett ng
nsta a sw tch and perform the n t a config rat on
dent fy and reso ve common sw tched network ss es and common prob ems assoc ated w th Pv4 address ng
Descr be the app cat on and config rat on of nter- V AN ro t ng xp an the bas cs of dynam c ro t ng protoco sand descr be components and terms of Open Shortest Path rst ( OSP )
xp an how Spann ng Tree Protoco (STP) and Rap d Spann ng Tree Protoco (RSTP) work
Config re nternet access s ng Dynam c ost Config rat on P(otoco (D CP) c ents and exp a n and config re network address trans at on (NAT) on C sco ro ters
Descr be the concepts of w re ess networks wh ch types of w re ess networks can be b t and how to se W re ess AN Contro ers (W Cs) Descr be network and dev ce arch tect res and ntrod ce v rt a zat on -
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ons Cert fied Network Assoc ate ( CCNA) ( --: cif~¥~?eo _)
~~-~51
20?3 COURS CA A OG Q1 D ON 56
~ 30 CPE/CEU cred ts
-
Prerequisites
Bas c compute te acy
Bas c PC ope at ng system
nav gat on sk s
Know edge of TCP/ P
netwo k ng s ecommended
-
Capstone Exercise
CCNA exam (opt ona)
-
Pricing
USO
ea n ng C edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO ENCOR
Implementing and Operating Cisco Enterprise
Network Core Technologies (ENCOR)
The mp ement ng and Operat ng C sco Enterpr se Network Core echno og es (ENCOR) v1 O course g ves students the know edge and sk s needed to configure troub eshoot and manage enterpr sew red and w re ess networks Students w a so earn to mp ement secur ty pr nc p es w th nan enterpr se network and how to over ay network des gn by us ng so utans such as SD Access and SD WAN m 5-day course i Cha enge eve 3
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
strate the h erarch ca network des gn mode and arch tect re s ng the access d str b ton and core ayers
Compare and contrast the var o s hardware and software sw tch ng mechan sms and operat on
mp ement ng nternet connect v ty w th n enter pr se s ng stat c and dynam c Network Address Trans at on (NAT)
Desa be how APs comm n cate w th W Cs to obta n software config rat ons and centra zed management
Config re and ver fy xtens be A thent cat on Protoco ( AP) WebA ti, and Pre- shared Key (PSK) w re ess c ent a thent cat on on a W C xp an the se of ava ab e network ana ys sand tro b eshoot ng too s Config re sec re adm n strat ve access for C sco OS dev ces xp an the p rpose f net on feat res and workflow of C sco DNA Center"' Ass ranee for ntent- Based Net work ng for network v s b ty proact ve mon tor ng and app cat on exper ence
Define the components and feat res of C sco SD-WAN so tons -
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ons CCNP® nterpr se
CC ® nterpr se nfrastr ct re
CC nterpr se W re ess
C sco Cert lied Spec a st -
nterpr se Core
20?3 COURS CA A OG Ql D ON 57
~ 64 CPE/CEU cred ts
-
Prerequisites
Bas c unde stand ng of
ente p se out ng and
w e ess connect v ty Python
sc pt on and ente p se AN
netwo k mp ementat on
-
Capstone Exercise
Th s cou se he ps students
p epa efo the 350-401
mp ement ng C sco®
Ente p se Netwo k Co e
Techno og es (ENCOR) exam
-
Pricing
USO
ea n ngC edts
S3800
4 A GU D O CHN CA WORKFORC D V OF'M N
CISCO SCOR
Implementing and Operating Cisco
Security Core Technologies (SCOR)
nth s course students w master the sk sand techno og es needed to mp ement core C sco secur ty so utans to prov de advanced threat protect on Students w earn secur ty for networks c oud and content endpo nt protect on secure network access vs b ty and enforcement Students w get extens ve hands on ex per ence dep oy ng C sco F repower Next Generat on F rewa and C sco ASA F rewa Students w get ntroductory pract ce on C sco Stea thwatch Enterpr se and C sco Stea thwatch C oud W 5-day course ~ Cha enge eve 3
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
mp ement access contra on the C sco ASA app ance ano C sco repower Next- Generat on rewa
Descr be and mp ement bas c ema content sec r ty feat res and f net ons prov ded by the C sco ma Sec r ty App ance
Descr be C sco Umbre a sec r ty capab t es dep oyment modes po cy management and nvest gate conso e
Descr be C sco sec res te-to- s te connect v ty so t ons and exp an how to dep oy Csco OS VT - based po nt- to-po nt PsecVPNs and po nt-to-po nt Psec VPN on the C sea ASA and C sco repower NG W Descr be and dep oy C sco sec re remote access connect v ty so tons and descr be how to config re802 1X and AP a thent cat on xam ne var o s defenses on C sco dev ces that protect the contro and management p ane
Config re and ver fy C sco OS Software ayer 2 and ayer 3 Data P ane Contra s
DescrbeCscoSteathwatch nterprseandSteathwatchCo dso tons -
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ons (CNP Sec rty
CC Sec r ty
C sco Cert fied Spec a st - Sec r ty Core
20?3 COURS CA A OG Q1 D ON 58
~ 64 CPE/CEU cred ts
-
Prerequisites
mp ement ng and
Adm n ste ng C sco So ut ons
( CCNA) o equ va ent
Fam a ty w th Ethe net
TCP/ P netwo k secu ty
W ndows OS and C sco OS
-
Capstone Exercise
Thscou sep epa esstudentsfo
the mp ement ng and Ope at ng
CscoSecu tyCo eTechnooges
(350-701 SCOR) exam
-
Pricing
USO
ea n ngC edts
$3800
4 A GUO O CHN CA WORKFORC D V OPM N
CISCO SCOR
Implementing and Configuring Cisco
Identity Services Engine (SISE)
Th s course shows students how to dep oy and use C sco® dent ty Serv ces Eng ne ( SE) v2 4 Th s hands on course prov des students w th the know edge and sk s to mp ement and use C sea SE nc ud ng po cy enforcement profi ng serv ces web authent cat on and guest access serv ces BYOD endpo nt comp ance serv ces and ACACS dev ce adm n strat on Students w earn how to use C sea SE toga n vs b ty nto what s happen ng n the network stream ne secur typo cy management and contr bute to operat ona effic ency
m 5-day course i Cha enge eve 3
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Descr be C sco S dep oyments nc d ng core dep oyment components and l1ow they nteract to create a cohes ve sec r ty arch tect re Descr be concepts and config re components re ated to 8021X and MAC A thent cat on Bypass (MAB) a thent cat on dent ty management and cert ficate serv ces
Descr be how C sco S po cy sets are sed to mp ement a thent cat on and a thor zat on
Descr be and config re C sco S profi ng serv ces and nderstand how to mon tor these serv ces to enhance yo rs t at ona awareness abo t network- connected endpo nts Descr be best pract ces for dep oy ng th s profi er serv ce n yo r spec fie env ronment
Descr be endpo nt comp ance comp ance components post re agents post re dep oyment and cens ng and the post reserv ce n C sco S Descr be and config re TACACS+ dev ce adm n st rat on s ng C sco S M grate TACACS+ f net ona ty from C sco Sec re Access Contra System (ACS) to C sco S
20?3 COURS CA A OG Ql D ON 59
~ 40 CPE/ CEU cred ts
-
Prerequisites
Fam a ty w th the C sco
OS® Softwa e commandne nte face (C ) C sco
AnyConnect® Secu e Mob ty
C ent M c osoft W ndows OS
and 8021X
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
S3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO SSNGFW
Securing Networks with Cisco Firepower
Next-Generation Firewall (SSNGFW)
Th s course ntroduces the features of C sco F repower Threat Defense nc ud ng VPN configurat on traffic contra NA configurat on SSL decrypt on and advanced NGFW and NG PS tun ng and configurat on Students w earn how to use and configure C sco F repower Threat Defense techno ogy beg nn ng w th n ta dev ce setup and configurat on The course w then exp ore how to mp ement advanced Next Generat on F rewa (NGFW) and Next Generat on ntrus on Prevent on System (NG PS) features Students w a so earn how to configures te to s te VPN remote access VPN and SSL decrypt on rn 5-day course i Cha enge eve 3
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Desa be key concepts of NG PS and NG W techno ogy and the C sea repower Threat Defense system and dent fy dep oyment scenar os Perform n t a (epower Threat Defense dev ce config rat on and set p tasks
Desa be how to manage traffic and mp ement Q a ty of Serv ce (QoS) s ng C sea repower Threat Defense
Perform an n t a network d scovery s ng C sea repower to dent fy hosts app cat ans and serv ces
Descr be the behav or sage and mp ementat on proced re for access contro po c es
Desa be C sea AMP for Networks and the proced res for mp ement ng Ii e contra and Advanced Ma ware Protect on
mp ement and manage ntr son po c es
Descr be and config re a remote-access SS VPN that ses C sea AnyConnect
Desa be SS decrypt on capab t es and sage
20?3 COURS CA A OG Ql D ON 60
~ 40 CPE/ CEU cred ts
-
Prerequisites
Techn ca unde stand ng
of TCP/ P netwo k ng and
netwo k a ch tectu e
Bascfam a tywthfi ewa
VPN and PS concepts
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO DEVASC
Developing Applications and Automating
Workflows Using Cisco Core Platforms (DEVASC)
The Deve op ng App cat ons and Automat ng Workflows Us ng C sco P atforms (DEVASC) v1 0 course he ps students prepare for the C sco® Dev Net Assoc ate cert ficat on and for assoc ate eve network automat on eng neer roes Students w earn how to mp ement bas c network app cat ons us ng C sco p atforms as a base and how to mp ement automaton workflows across network secur ty co aborat on and com put ng nfrastructure The course g ves students hands on exper ence so v ng rea word prob ems us ng C sco App cat on Programm ng nterfaces (AP s) and modern deve opment too s m 5-day course i Cha enge eve 4
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
Desa be the mportance of AP sand se of vers on contra too s n modern software deve opment
Desa be TTP concepts and how they app y to network-based AP s App y Representat ona State Transfer (R ST) concepts to ntegrat on W th TTP- based AP S
Desa be programmab ty feat res of d fferent C sco p atforms Descr be bas c network ng concepts and nterpret s mp e network topo ogy Desa be nteract on of app cat ans w th the network and too s sed for tro b eshoot ng ss es
App y concepts of mode - dr ven programmab ty to a romate common tasks w th Python scr pts
dent fy common app cat on dep oyment modes and components n the deve opment p pe ne
Desa be common sec r ty concerns and types of tests and t ze conta ner zat on for oca deve opment
Ut ze too s to a tomate nfrastr ct re thro gh scr pt ng and mode - dr ven prograrnmab ty
-
Skills Badges and Certifications
Th s co rse heps prepare st dents for the fo ow ng cert ficat ans C sea DevNet Assoc ate
20?3 COURS CA A OG Ql D ON 61
~ 48 CPE/ CEU cred ts
-
Prerequisites
Bas c compute te acy
Bas c PC ope at ng system
nav gat on sk s
Hands-on expe ence w th
a p og amm ng anguage
(spec fica y Python)
-
Capstone Exercise
Dev Net Assoc ate exam
(opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
CISCO DC T
Troubleshooting Cisco Data Center
Infrastructure (DCIT)
The roub eshoot ng C sco Data Center nfrastructure (DC ) v 7 O course shows students how to troub eshoot LAN SAN C sco Data Center Un fied Fabr c C sco Un fied Comput ng System (UCS) and C sco App cat on Centr c nfrastructure (AC) Students w earn methodo og es and too s to dent fy ssues that may occur n data center network arch tecture Students w get extens ve hands on pract ce troub eshoot ng nsta at on configurat on and nterconnect v ty ssues on C sco MOS sw tches C sco Nexus sw tches C sco Fabr c Extenders (FEXs) C sco UCS C sco AC and more m 5-day course i Cha enge eve 4
-
Key Outcomes
5 ccessf comp et on ofth s co rse w enab est dents to
dent fy and reso ve ss es that are re ated to V ANs and PV ANs port cl1anne sand v rt a port channe s OTV and VX AN
Tro b eshoot ro t ng protoco s s ch as OSP GRP and PM
dent fy and reso ve bre Channe sw tch ng ss es when the C sec NX-OS Software s sed n sw tched mode and n NPV mode
dent fy and reso ve ss es that are re ated to P and Co
Descr be C sco UCS config rat on and tro b eshoot re ated ss es Descr be C sco MC too s for va dat ng performance and
fac tat ng data-gather ng act v t es for C sec UCSC-Ser es server tro b eshoot ng and the tro b eshoot ng approach for hardware and firmware fa res
Define the proper proced res for config r ng AN and SAN connect v ty avo d ng ss es w th the V C and tro b eshoot ng connect v ty ss es Tro b eshoot C sea UCS C-Ser es server ntegrat on w th C sco UCS Manager
Descr be how to tro b eshoot a tomat on scr pt ng too s and programmab ty
-
Skills Badges and Certifications
Th s co rse heps prepare st dents for tl1e fo ow ng cert ficat ans CCNP Data Center
C sco Cert lied Spec a st - Data Center Operat ons
20?3 COURS CA A OG Q1 D ON • 62
~ 50 CPE/ CEU cred ts
-
Prerequisites
Ab ty to configu e secu e
and ma nta n AN and
SAN-based on C sco Nexus
and MOS SW tches C sco
Un tied Comput ng System
andCscoAC
-
Capstone Exercise
Th s cou se p epa es students
fo the T oub eshoot ng C sco
Data Cente nf ast uctu e
(300-615 DC T) exam (opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GUO O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
CompTIA
COMPTIA T A 201
CompTIA Security+
The Offic a Comp A Secur ty Student Gu de (SY0 601) has been deve oped for the Comp A® cert ficat on cand date Th s course prov des the know edge and sk s requ red to assess the secur ty posture of an enterpr se env ronment and recommend and mp ement appropr ate secur ty so ut ons mon tor and secure hybr d env ronments operate w th an awareness of app cab e aws and po c es and dent fy and respond to secur ty nc dents
m 5-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Campa e secu ty o es and cont o s
Exp a n va ous th eat acto s vecto s and nte gence sou ces Campa e and cont ast types of soc a eng nee ng and
ma wa e techn ques
mp ement authent cat on and autho zat on so ut ons dent ty and account management cont o s secu e netwo k des gns
and netwo k secu ty app ances
D ffe ent ate sk management concepts
Dete m ne the mpo tance of cybe secu ty es ence and
phys ca secu ty cont o s
-
Skills Badges and Certifications
Th s cou se he ps p epa e students fo the fo ow ng ce t ficat ons CompT A Secu ty+
2023 COURS CA A OG Ql D ON 64
-
Prerequisites
Bas c W ndows use sk s and
an unde stand ng of compute
and netwo k ng concepts
Expe ence n netwo k ng
nc ud ng configu ng secu ty
pa amete s
-
Capstone Exercise
CompT A Secu ty+ exam
(opt ona) Exam vouche
ncuded
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
COMPTIA T A 300
CompTIA Advanced Security
Practitioner ( CASP+)
Comp A® Advanced Secur ty Pract toner (CASP ) a ows app cat on of er t ca th nk ng and judgment across a broad spectrum of secur ty d sc p nes t proposes and mp ements susta nab e secur ty so ut ans that map to organ zat ona strateg es and trans ate bus ness needs nto secur ty requ rements t supports governance r sk management secur ty arch tecture nc dent response and more Th s course prov des the nformat on and act v t es to deve op that needed sk set to confident y perform as an advanced secur ty pract toner W 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Suppo t T gove nance n the ente p sew th an emphas son
managng sk
Secu e the ente p se th ough esea ch and ana ys s
nteg ate advanced authent cat on and autho zat on techn ques mp ement secu ty cont o s fo hosts and mob e dev ce as we as the netwo k secu ty
Exam ne secu ty n the systems and softwa e deve opment
fecyce
nteg ate hosts sto age netwo ks app cat ons v tua
env onments and c oud techno og es n a secu e ente p se a ch tectu e
-
Skills Badges and Certifications
Th s cou se he ps p epa e students fo the fo ow ng ce t ficat ons CompT A CASP+
2023 COURS CA A OG Q1 D ON 65
-
Prerequisites
Foundat ona know edge
of dent ty and access
management ( AM)
c yptog aphy compute
netwo k ng and common
secu ty techno og es used to
safegua d the ente p se
-
Capstone Exercise
CompT A CASP+ exam
(opt ona) Exam vouche
ncuded
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D D CHN CA WORKFORC D V OPM N
COMPTIA T A 301
CompTIA Cyber Security Analyst (CySA+)
Comp A Cyber Secur ty Ana yst (Cy SA ) covers the dut es of cybersecur ty ana ysts who are respons be for mon tor ng and detect ng secur ty nc dents and for execut ng a proper response to such nc dents The course ntroduces too sand tact cs to manage cybersecur ty r sks dent fy var ous types of common threats eva uate the organ zat on s secur ty co ect and ana yze cybersecur ty nte gence and hand e nc dents as they occur U t mate y the course promotes a comprehens ve approach to secur ty a med toward those on the front nes of defense
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Assess nfo mat on secu ty sk n com put ng and netwo k
env onments
Exam ne econna ssance th eats to comput ng and netwo k
env onments
nvest gate attacks and ana yze post-attack on comput ng and netwo k env onments
mp ement a vu ne ab ty management p og am
Assess data co ected f om secu ty and event ogs and pe fo m act ve ana ys son assets and netwo ks and espond and
nvest gate cybe secu ty nc dents
-
Skills Badges and Certifications
Th s cou se he ps p epa e students fo the fo ow ng ce t ficat ans CompT A CySA+
2023 COURS CA A OG Ql D ON 66
-
Prerequisites
Tbackg ound
A bas c unde stand ng of
TCP/ P netwo k ng
Bas c expe ence w th a
p otoco ana yze
-
Capstone Exercise
CompT A CySA+ exam
(opt ona} Exam vouche
ncuded
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
EC-Council
EC- COUNCIL ECC 200
EC-Council Certified
Network Defender ( CND)
Cert fled Network Defender ( CND) s des gned to hep profess ona s pay an act ve ro e n protect ng d g ta bus ness assets Th s course equ ps students to detect and respond to cyberthreats wh e everag ng threat nte gence to pred ct them Th s course s des gned to he p organ zat ons create and dep oy comprehens ve network defense systems The program prepares network adm n strators to dent fy what areas need to be rev ewed and tested for secur ty vu nerab t es and how to reduce prevent and mt gate r sks n the network
W 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Recogn ze netwo k secu ty management
po c es and p ocedu es
App y data secu ty techn ques
Dep oy sk assessment too s
Recogn ze the nd cato s of comp om se
attack and exposu es ( oC oA oE)
Estab sh netwo k authent cat on autho zat on
and account ng (AAA)
-
Skills Badges and Certifications
Th s cou se nc udes a test vouche
fo the CND ce t ficat on exam
2023 COURS CA A OG Ql D ON 68
-
Prerequisites
Bas c netwo k and host
ope at ons know edge
Expe ence commensu ate
w th one to five yea s of
netwo k host o app cat on
adm nst aton
-
Capstone Exercise
CND exam (opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
EC-COUNCIL ECC 201
EC-Council Certified
Ethical Hacker ( CEH)
The Cert tied Eth ca acker (CE ) prov des an n depth understand ng of eth ca hack ng phases var ous attack vectors and prevent ve countermeasures t teaches students how hackers th nk and act so that they are better post oned to set up secur ty nfrastructure and defend aga nst future attacks CE s very hands on and systemat ca y wa ks across every eth ca hack ng doma n and methodo ogy equ pp ng students w th the know edge and sk s needed to perform the job of an eth ca hacker W 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et 011 of th s cou sew enab e students to Demonst ate an unde stand ng of attack vecto s
Emp oy the app op ate too sand techn ques to
effect ve y find exp o t ga n access
and p vot on/th ough ta get hosts and netwo ks
Conduct a va ety of web se ve and web app cat on attacks nc ud ng d ecto y t ave sa pa amete tampe ng XSS etc
Pe fo m SQ nject on attacks and
va ous types of c yptog aphy attacks
mp ement a vu ne ab ty ana ys s to dent fy
secu ty oopho es n a ta get o gan zat on s netwo k
commun cat on nf ast uctu e end systems etc
-
Skills Badges and Certifications
Th s cou se nc udes a test vouche
fo the CEH ce t ficat on exam
2023 COURS CA A OG Ql D ON 69
-
Prerequisites
Mnmumtwoyea sof
T secu ty expe ence
Ast ong wok ng
know edge ofTCP / P
Secu ty+ Pep Couse
s h gh y ecommended
-
Capstone Exercise
CEH exam ( opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
EC-COUNCIL ECC 202
EC-Council Computer Hacking
Forensic Investigator (CHFI)
The Computer ack ng Forens c nvest gator (C F) course covers major forens c nvest gat on scenar os t prov des a hands on exper ence for the forens c nvest gat on techn ques and standard too s necessary to successfu y carry out a computer forens c nvest gat on Th s course he ps students to exce n d g ta ev dence acqu st on hand ng and ana ys s n a forens ca y sound manner Acceptab e n a court of aw these sk s w ead to successfu prosecut ons n var ous types of secur ty nc dents such as data breaches corporate esp onage ns der threats and other cases nvo v ng computer systems W 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Exp a n the compute fo ens c nvest gat on
p ocess and the va ous ega ssues nvo ved
Pe fo m ev dence sea ch ng se z ng and acqu st on
methodo og es n a ega y and fo ens ca y sound manne
Co ect data us ng fo ens c techno ogy methods
n acco dance w th ev dence hand ng p ocedu es
D ffe ent ate bet ween the types of d g ta ev dence u es of ev dence d g ta ev dence exam nat on p ocess and e ect on c c me and d g ta ev dence cons de at on by c me catego y -
Skills Badges and Certifications
Th s cou se nc udes a test vouche
fo the CHF ce t ficat on exam
2023 COURS CA A OG Q1 D ON 70
-
Prerequisites
None
-
Capstone Exercise
CHF exam (opt ona)
-
Pricing
USO
ea n ngC edts
$3800
4 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
(ISC)2
(ISC)2 SC 200
Certified Information Systems
Security Professional ( CISSP)
( SC)2 s Cert tied nformat on Systems Secur ty Profess ona (C SSP) course s a comprehens ve rev ew of nformat on secur ty concepts and ndustry best pract ces Th s course covers thee ght doma ns of the offic a C SSP CBK ( Common Body of Know edge) Students w ga n know edge n nformat on secur ty that w ncrease the r ab ty to successfu y mp ement and manage secur ty programs n any organ zat on or government ent ty
W 5-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to App y concepts of confident a ty nteg ty ava ab ty
and secu ty gove nance p nc p es and comp ance
A gn ove a o gan zat ona ope at ona goa s
w th secu ty funct ons and mp ementat ons
App y app op ate secu ty cont o sand
counte measu es to opt m ze an o gan zat on s
ope at on funct on and capac ty wh e m t gat ng sk
Assess nfo mat on systems sks to
an o gan zat on s ope at ona endeavo s
-
Skills Badges and Certifications
Th s cou se he ps p epa e
students fo the C SSP exam
2023 COURS CA A OG Q1 D ON 72
-
Prerequisites
C SSP cand dates must
meet spec fie equ ements
as estab shed by ( SC)2
-
Capstone Exercise
C SSP exam (opt ona)
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Palo Alto
Networks
PALO ALTO NETWORKS EDU 210
Firewall Essentials:
Configuration and Management
F rewa Essent as Configurat on and Management s a five day nstructor ed course that w enhance students understand ng of how to configure and manage Pao A to Networks Next Generat on F rewa s The course nc udes hands on exper ence configur ng manag ng and mon tor ng a firewa n a ab env ronment
W 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Configu e and manage the essent a featu es
of Pao A to Netwo ks Next-Gene at on F ewa s
Configu e and manage Secu ty and NAT
po c es to enab e app oved t affic to and f om zones
Configu e and manage Th eat P event on st ateg es
to b ock t affic f om known and unknown P add esses
doma ns and UR s
Mon to netwo k t affic us ng the nte act ve
web nte face and fi ewa epo ts
-
Skills Badges and Certifications
Th s cou se nc udes a test vouche
fo the PCNSA ce t ficat on exam
~Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 74
-
Prerequisites
Bas cfam a ty w th
common netwo k ng
and secu ty concepts
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC*
$5000
50 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 220
Panorama:
Managing Firewalls at Scale
Pao A to Panorama Manag ng F rewa s at Sea e s a two day nstructor ed course that he ps students ga n n depth know edge about how to configure and manage a Pa o A to Networks Panorama management server Adm n strators that comp ete th s course w become fam ar w th the Panorama management servers roe n manag ng and secur ng the overa network Students w be shown how to use Panorama aggregated report ng to get a ho st c v ew of a network of Pao A to Networks Next Generat on F rewa s
W 2-day course i Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to ea n how to configu e and manage the
next-gene at on Pano ama management se ve
Gan expe ence configu ng temp ates
( nc ud ng temp ate va ab es) and dev ce g oups
Gan expe ence w th adm n st at 011
og co ect on and ogg ng and epo t ng
Become fam a w th p ann ng and des gn
cons de at ons fo Pano ama dep oyment
•Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 75
-
Prerequisites
Comp et on of F ewa
Essent as Configu at on and
Management (EDU-210)
Bas c know edge of
netwo k ng concepts
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC"
$2000
20 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 330
Firewall: Troubleshooting
F rewa roub eshoot ng s a three day nstructor ed course that w enhance students understand ng of how to troub eshoot the configurat on and operat on of the fu ne of Pao A to Networks Next Generat on F rewa s Comp et on of th s c ass w he p students deve op an n depth know edge of how to troub eshoot v s b ty and contra over app cat ons users and content W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Use fi ewa too s nc ud ng the C
to nvest gate netwo k ng ssues
Fo ow p oven t oub eshoot ng methodo og es
that a e spec fie to nd v dua featu es
Ana yze advanced ogs to eso ve va ous ea - fe scena os
So ve advanced scena o-based cha enges
•Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 76
-
Prerequisites
Comp et on of F ewa
Essent as Configu at on and
Management (EDU-210)
St ong p act ca know edge
of netwo k secu ty concepts
S x months of on-the-job
expe ence w th Pa o A to
Netwo ks fi ewa s
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC*
$3000
30 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 238
Prisma SD-WAN:
Design and Operation
The Pa o A to Networks Pr sma SD WAN Des gn and Operat on course descr bes the next generat on Pr sma SD WAN so ut on ts capab ty and the va ue t prov des over egacy WAN and SD WAN mp ementat ons The five day nstructor ed course a so covers how to configure operate and troub eshoot the so ut on Th s course s ntended for peop e who must configure ma nta n and use w de area networks from data centers to branches to the c oud LJJ 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Enhance you unde stand ng of how to des gn mp ement
and effect ve y ope ate a P sma SD-WAN so ut on
Configu e P sma SD-WAN w th ab anch and data cente
Configu e and mp ement po c es
Use P sma SD-WAN se v ces
•Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 77
-
Prerequisites
1+ yea of
netwo k ng expe ence
Fam a ty wth
man to ng too s ke
veAct on and Sp unk
Expe ence w th DNS DHCP
and P Management Too s
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC*
$5000
50 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 318
Prisma Access SASE Security:
Design and Operation
Pao A to Networks Pr sma Access SASE Secur ty Des gn and Operat on s a four day nstructor ed course that w he p students enhance the r understand ng of how to better protect app cat ans remote networks and mob e users us ng Pr sma Access Secure Access Serv ce Edge (SASE) mp ementat on Students w get hands on exper ence configur ng manag ng and troub eshoot ng Pr sma Access n a ab env ronment
W 4-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to ea n how to use P sma Access SASE Secu ty to bette
p otect you app cat ons emote netwo ks and mob e use s
Gan hands-on expe ence configu ng manag ng and
t oub eshoot ng P sma Access n a ab env onment
•Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 78
-
Prerequisites
Comp et on of F ewa
Essent as Configu at on and
Management (EDU-210) and
Pano ama Manag ng F ewa s
at Sea e cou se (EDU-220) o
have equ va ent expe ence
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC*
$4000
40 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 260
CortexXDR:
Prevention and Deployment
The Pa o A to Networks Cortex XOR Prevent on and Dep oyment course heps students ga n n depth know edge about how to configure and manage a Pa o A to Networks Panorama management server Adm n strators who compete th s course shou d become fam ar w th the Panorama management servers ro e n manag ng and secur ng the overa network Network profess ona s w be shown how to use Panorama aggregated report ng to prov de themse ves w th a ho st c v ew of a network of Pao A to Networks Next Generat on F rewa s
m 3-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Desc be the a ch tectu e and components of the Co tex XOR fam y
Wo kw th the Co tex XOR management conso e
C eate Co tex XOR agent nsta at on packages endpo nt g oups andpo ces
C eate and manage exp o t and ma wa e p event on p ofi es nvest gate a e ts and p o t ze them us ng sta ng and exc us on po ces
Unde stand Co tex XOR dep oyment concepts and act vat on equ ements
Pe fo m and t ack esponse act ons n the Act on Cente
~Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 79
-
Prerequisites
Fam a ty w th bas c
netwo k ng concepts
Recommended comp et on
of F ewa Essent a s
Configu at on and
Management (EDU-210)
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC"
$3000
30 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 262
CortexXDR:
Investigation and Response
Pao A to Networks Cortex XOR nvest gat on and Response s a two day nstructor ed course that teaches students how to use the nc dents pages of the Cortex XOR management conso e to nvest gate attacks t exp a ns causa ty cha ns detectors n the Ana yt cs Eng ne a erts versus ogs og st tch ng and the concepts of causa ty and ana yt cs W 2-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to C eate and manage on-demand and schedu ed sea ch que es n the Que y Cente
D ffe ent ate the a ch tectu e and components of
Co tex XOR and ea n to nvest gate and manage nc dents
Wo kw th Co texXDRP oactons
such as emote sc pt execut on
C eate and manage the Co tex XOR u es B OC and OC
Wo kw th Co tex XOR assets and nvento es
W te XQ que es to sea ch data sets and v sua ze the esu t sets •Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 80
-
Prerequisites
Comp et on of Co tex XOR
P event on and Dep oyment
(EDU-260)
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC*
$2000
20 A GU D O CHN CA WORKFORC D V OPM N
PALO ALTO NETWORKS EDU 380
Cortex XSOAR:
Automation and Orchestration
Pao A to Networks Cortex XSOAR Automaton and Orchestrat on s a four day nstructor ed course that enab es a SOC CER CS R or SOAR eng neer to start work ng w th Cortex XSOAR ntegrat ons p aybooks nc dent page ayouts and other system features to fac tate resource orchestrat on process automat on case management and ana yst workflow
W 4-day course @ Cha enge eve 5
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Configu e nteg at ons c eate tasks and deve op p aybooks Bu d nc dent ayouts that enab e ana ysts to
t age and nvest gate nc dents effic ent y
dent fy how to catego ze event nfo mat on
and map that nfo mat on to d spay fie ds
Deve op automatons manage content nd cato data and
a t fact sto es schedu e jobs o gan ze use s and use o es ave see case management and foste co abo at on
•Pao A o Ne work ra n ng Cred are purcha ed hrough
Pao A o Ne work and can be redeemed for CDW cour e
2023 COURS CA A OG Ql D ON 81
-
Prerequisites
Comp et on of the Co tex
XSOAR Ana yst d g ta ea n ng
Python and JavaSc pt
know edge s usefu
but not equ ed
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
PAN TC"
$4000
40 A GU D O CHN CA WORKFORC D V OPM N
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City of Mesa, Information Technology Solutions, Products, and Services 245 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
EXHIBIT 5 – RETURN POLICY
Firms Method and Approach
Question 13.e. State any return and restocking policy, and any fees, if applicable associated with returns.
The following 3 pages contain CDW’s full return policy.
Last Revised: 03/26/2010
CDW PRODUCT RETURN POLICY
Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time. Customer may obtain additional details and any applicable updates from the dedicated Seller account manager and may obtain manufacturer contact information by contacting CDW Customer Relations, which may be reached by calling 866.SVC.4CDW or by emailing [email protected].
1. Return Restrictions.
• Defective Product Returns. Customer may return most defective Products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair. After fifteen (15) days, only the manufacturer warranty applies.
• Non-Defective Product Returns. Customer may return most non-defective Products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by a minimum of fifteen percent (15%).
• Restricted, Repair-Only Returns. Certain Products can only be returned for repair—not for exchange, replacement or credit—based on current manufacturer requirements. Such Products should be returned to Seller, shipped directly to the manufacturer, or taken to an authorized service center in Customer’s vicinity. More information may be provided by the dedicated Seller account manager or by CDW Customer Relations.
• Restricted, Manufacturer-Only Assistance. Certain Products cannot be returned to Seller for any reason—without exception—and Customer must contact the manufacturer directly for any needed assistance. More information may be provided by the dedicated Seller account manager or by CDW Customer Relations.
• Special Orders. Products that are specially ordered may be non-returnable or may have unique return restrictions provided at the time of sale. More information may be provided by the dedicated Seller account manager or by CDW Customer Relations.
Last Revised: 03/26/2010
• Return of Software or DVDs. Seller offers refunds only for unopened, undamaged software and DVD movies that are returned within 30 days of invoice date. Seller offers only replacement for software products and DVD movies that either: (i) are defective but are returned within thirty (30) days of invoice date; or (ii) are unopened and undamaged, but are returned more than 30 days after invoice date; such replaceable merchandise may be exchanged only for the same software or DVD movie title. Multiple software licenses may be returned for refund or exchange only (i) if specifically authorized in advance by the manufacturer; and (ii) if returned within thirty (30) days of invoice date.
2. Customer Shipment of Returned Merchandise.
• Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to CDW Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product.
Customer has five (5) days to return a Product after the applicable RMA is issued. CDW reserves the right to refuse any UNAUTHORIZED returns:
those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.
• Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. CDW reserves the right to refuse the return of incomplete Products. In addition, CDW will charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.
• Responsibility for Shipping Costs. Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method.
• Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery.
Seller is not responsible for loss during such shipment.
TAB E
PRICE INFORMATION
• • • •
• • • •
• • • • • • • •
City of Mesa, Information Technology Solutions, Products, and Services 250 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
PRICE INFORMATION QUESTIONS
Price Information completed and included. Should be saved as Excel and PDF.
Pricing information is provided below.
National Discount Off List Price
A. Propose a national discount off list price pricing structure. These are the minimum discounts Supplier will offer to Participating Agencies.
CDW•G is pleased to offer the City of Mesa and OMNIA Partners Participating Public Agencies a discount off CDW•G Nationally Advertised Pricing (NAP) structure for all Products in Attachment A. The percentages represent the minimum discounts the City of Mesa and OMNIA Partners Participating Public Agencies will benefit from for the duration of the contract. On a case-by-case basis and for large rollouts/projects, CDW•G will work with OMNIA Partners Participating Public Agencies to provide deeper discounts.
The benefit of using CDW•G’s NAP is that it is a publicly available (24/7) and verifiable price schedule, and you can feel confident that its pricing is both up-to-date and competitive.
We have continued to see the technology solutions evolve and OMNIA Partners Participating Public Agencies’ diverse needs change. Cloud offerings are constantly evolving and increasingly complex, with a range of subscription and consumption-based offerings, SaaS, IaaS, PaaS, among others. CDW•G’s pricing is based on Discount 0% off MSRP where available to CDW•G. In cases where MSRP pricing is not available and/or the offering is unique, pricing will be based on CDW•G invoiced price. This structure provides the necessary flexibility to enable the City of Mesa and OMNIA Partners Participating Public Agencies to make purchases of offerings, as cloud offerings evolve, through the life of our contract.
For Services under group 11, we have included rate cards with hourly rates. For group 12 and other specialized offerings not specifically contemplated in this RFP but existing under the scope of Technology offerings, CDW•G and OMNIA Partners Participating Public Agencies will mutually agree upon/execute document, such as a Statement of Work (SOW), and pricing will be based on CDW•G invoice.
Prices include lowest ground freight within the 48 contiguous United States when referencing this Agreement. All orders are subject to CDW•G's standard shipping policies in effect at the time of order placement. In those instances that call for express or overnight delivery, shipping costs will be pre-paid by CDW•G and added to the customer invoice.
Our offer is based on our response submitted on December 20, 2023, to the exceptions outlined in Exhibit A, Response for National Cooperative Contract and Exhibit B, Administration Agreement, Example.
City of Mesa, Information Technology Solutions, Products, and Services 251 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Catalog or Index
B. Describe the catalog or index that discounts will be taken.
CDW•G publishes, maintains, and provides access to NAP at www.cdwg.com available 24/7.
The single most important parameter in a price model is the reference point from which discounts are calculated.
Competitive Price Analysis
The City and OMNIA Partners Participating Public Agencies can trust that the pricing is competitive with other large-scale contracts. As stated above, by tying your pricing to the CDW•G’s NAP reference point, we ensure real-time market-based competitive pricing for purchases over the life of the agreement. To ensure our competitiveness, CDW•G monitors competitive pricing, market trends, supply chain forecasts, and a holistic view of the IT marketplace to ensure our NAP pricing benefits the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G’s proprietary technologies along with dedicated pricing experts ensure CDW•G’s NAP pricing is adjusted to be price competitive.
Manufacturer Pricing
C. Describe any special manufacturer pricing available to Participating Agencies.
CDW•G’s catalog offers access to all manufacturers. As a $25 billion solution provider, we have strong partnerships with the largest and most innovative manufacturers. This ensures our NAP pricing for all the manufacturers is inclusive of our economies of scale, relationship, and position in the marketplace. For specific scenarios, such as large volume purchases/projects, CDW•G will work with the manufacturers to secure deeper discounts. Analyzing the purchase history of the City of Mesa and OMNIA Partners Participating Public Agencies, we are confident in our ability to continue to work with your preferred manufacturers to provide a competitive offering through the life of the contract.
Special/Large Order Pricing
D. Describe any special large order or large customer pricing or additional discounts available to Participating Agencies.
CDW•G has worked with numerous OMNIA Partners Participating Public Agencies during the current contract to obtain deeper discounts and account for budget constraints. In addition, we take advantage of manufacturer promotions, and volume purchases to provide maximum benefit to the City of Mesa and the OMNIA Partners Participating Public Agencies.
Additional Discounts
E. Describe any products offered by Supplier that are not captured in the pricing matrix below. Describe how Supplier proposes to price those items.
As technology offerings are constantly evolving, and becoming increasingly complex, specialized requirements not contemplated under this RFP, will be identified in a Statement of Work or similar document(s) and mutually agreed/executed between CDW•G and OMNIA Partners Participating Public Agencies. The pricing will be determined based on CDW•G invoiced price.
City of Mesa, Information Technology Solutions, Products, and Services 277 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
STATEMENT OF WORK SAMPLE
Services requiring a specific Statement of Work (SoW) must be mutually executed between the customer and CDW•G before work begins. We have provided a sample SoW in the following 3 pages.
STATEMENT OF WORK
P.-oject Name:
Customer Name:
CDW Affiliate:
SOW Created Date:
Ve.-sion:
This statement of work ("Statement of Work" or "SOW") is mad nd enter executed as set forth below ("SOW Effective Date") by and b een the und "Seller,") and [Customer Name] ("Customer," and "Client Seller Representative:
Sol n Arch ct:
Drafted By
into on la.st <lat at this SOW is fully
igned, [CDW A liate] ("Provide1·," and
This SOW shall be governed by that certain [Govem Agreemen ] between [CDW Affiliate] and [Customer Name], dated [Goveming Agreement Date] (the "Agr em nt"). If the is a conflict between this SOW and the Agreement, then the Agreement will control, except as expressly am nd in this SO y specific reference to the Agreement.
References in the Agreement to a SOW or a Work Orde pply this SOW
PROJECT SCOPE
SERVICE DESCRIPTION
GENERAL RESPON BIL IES AND Ass MPTIONS
• Customer is respon ble for pro 11 access that is reasonably necessary to assist and accommodate Seller's perf01mance of the vices
• Cust r will provid vance and in writing, and Seller will follow, all applicable Customer's facility's safety nd security mies and p cedures.
• Customer is responsible secw'ity at all Customer-Designated Locations; Seller is not responsible for lost or stolen equipmen n sole as a result of Seller's gross negligence and willful misconduct. • Thi W can bet mina.ted by either party without cause upon at lea.st fouiteen (14) days' advance written notice.
CONT ACT PERS NS
Each Party will appoint a person to act as that Party's point of contact ("Contact Person") as the time for perfo1mance nears and will communicate that person's name and info1mation to the other Party's Contact Person.
Proprietary and Confidential Page I [CDW Affiliate Lo~
Proprietary and Confidential Page 2 [CDW Affiliate Logo] Customer Contact Person is authorized to approve materials and Services provided by Seller, and Seller may rely on the decisions and approvals made by the Customer Contact Person (except that Seller understands that Customer may require a different person to sign any Change Orders amending this SOW). The Customer Contact Person will manage all communications with Seller, and when Services are performed at a Customer-Designated Location, the Customer Contact Person will be present or available. The Parties’ Contact Persons shall be authorized to approve changes in personnel and associated rates for Services under this SOW.
CHANGE MANAGEMENT
This SOW may be modified or amended only in a writing signed by both Customer and Seller nerally in the rm provided by Seller (“Change Order”). Services not specified in this SOW are considered out of scop d will be ad ssed with a separate SOW or Change Order.
In the event of a conflict between the terms and conditions set forth in a fully executed Change Ord nd those set fo in this SOW or a prior fully executed Change Order, the terms and conditions of the most recent fully exe d Chan Order shall prevail.
PROJECT SCHEDULING
Customer and Seller, who will jointly manage this project, will to her deve timelin for an an pated schedule (“Anticipated Schedule”) based on Seller’s project manageme methodology Any dates, dl s, timelines or schedules contained in the Anticipated Schedule, in this SOW or other e, are estimate nly, and the P ties will not rely on them for purposes other than initial planning.
TOTAL FEES
The total fees due and payable under this SOW (“Total Fees nclude bo es for Seller’s performance of work (“Services Fees”) and any other related costs and fees specified in th Expe s section ( Expenses”).
SERVICES FEES
EXPENSES
CUSTOMER DESI NATE LOCATI NS
Seller will provide Services nefiting loc specified on the attached Exhibit (“Customer-Designated Locations”).
PROJE T S ECIFIC T RMS
SAMPLE
SIGNATURES
In acknowledgement that the patties below have read and understood this Statement of Work and agree to be bound by it, each patty has caused this Statement of Work to be signed and transfen-ed by its respective authorized representative.
This SOW and any Change Order may be signed in separate counte1pa1ts, each of which shall be deemed an original and all of which together will be deemed to be one original. Electronic signatures on this SOW or on any Change Order (or copies of signatures sent via electronic means) are the equivalent of handwritten signatures.
CDW Affiliate Nam(!] Customer Name]
By: ________________ _ By: ________ _ _ _ ____ _
Name: __________________ _ Name: ________________ _ _ _ Title: __________________ _ Title: ___________ _ ___ _ _ _ Date: Date: ___ _ _________ _ _ ___ _
Mailing Address: Mailing Addre
eet: _ _ _ _______ _ _______ _
City/ST/ZI
EXHIBIT
CUSTOMER-DESIGNATED LO ATIONS
Seller will provide Servic b iting the followin ocations ("Customer-Designated Locations").
Location(s)
Proprietary and Confidential Page3 [CDW Affiliate Lo~
City of Mesa • Information Technology Solutions, Products, and Services • #2024056 TAB F
OMNIA PARTNERS' DOCUMENTS
& REQUIRED RESPONSE FORMS
• • • •
• • • •
• • • • • • • •
City of Mesa, Information Technology Solutions, Products, and Services 282 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
3.1 COMPANY
Supplier must supply the following information for the Principal Procurement Agency to determine Supplier’s qualifications to extend the resulting Master Agreement to Participating Public Agencies through OMNIA Partners.
History
A. Brief history and description of Supplier to include experience providing similar products and services.
About CDW•G
Founded in 1984, CDW LLC (CDW) is a leading provider of technology solutions to over 250,000 customers composed of small-, medium-, and large-sized public and private entities.
CDW Government LLC (CDW•G) is a wholly owned subsidiary of CDW, incorporated in 1998 to address the specific needs of our government, education, and healthcare customers. As such, we have been providing similar products and services for nearly 40 years. Our broad array of products and services ranges from
hardware and software to integrated IT
solutions such as security, cloud, hybrid
infrastructure, and digital experience.
Our unique company structure provides
the City of Mesa and OMNIA Partners with
products and services only a large national
reseller can provide, combined with a local
presence typical of a small business.
Account Teams are segmented by agency
type, Education (K-12/Higher Ed), or
Government, and by region. To provide
the City of Mesa and OMNIA Partners with
one contact who is knowledgeable of
every nuance of their organization, every
customer has a dedicated CDW•G
Account Manager as your primary point of contact. Customers in the largest markets also have the support of a local Advanced Technology Account Executive (ATAE) in the field.
CDW•G is one of the largest technology solution providers in the US, currently carrying more than 100,000 name-brand technology products from over 1,100 leading IT manufacturers and software publishers. We have a large original equipment manufacturer (OEM) and software publisher presence in our offices across the country and are strategically supported in the field with our Advanced Technology Account Executives. CDW•G delivers more than just products; we deliver IT solutions and services in a manner consistent with procurement guidelines and the City of Mesa and OMNIA Partners Participating Public Agencies’ preferences. With subject matter experts to advise on the right IT solutions and the purchasing avenues to accommodate efficient and seamless procurement, CDW•G offers flexibility in how customers engage with and buy from us. We pride ourselves on our innovation and a ceaseless desire to deliver an excellent customer experience.
We have over 15 years of experience managing OMNIA agreements. Through our contract management capabilities and nationwide state, local, and education (SLED) sales force, we have successfully expanded contracts and member utilization rates. We hold 3 master Figure 11. US Office Locations
City of Mesa, Information Technology Solutions, Products, and Services 283 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
agreements, which include Region 4 ESC – TX - Technology Solutions, Products and Services, City of Mesa - Information Technology Solutions & Services, and Region 4 ESC – TX – Total Cloud Solutions. Additionally, we maintain ongoing strategic cadences with OMNIA Partners to drive contract utilization through enablement and marketing activities. Under our existing contract with the City of Mesa and OMNIA Partners, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements.
Local Focus and National Presence
Our customers are the center of all we do at CDW•G and the fuel behind our initiatives, solutions, and services. Part of our dedication to our customers is a sales and service force best suited to the needs of customers. With a local presence and national reach throughout the US, our team is ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.
We have coworkers in offices and remote locations in or near every major city in the US.
Cooperative Experience
Not only is our sales force well-versed in growing contracts, but they are also experienced in promoting cooperative contracts. We believe the contract structure that the City of Mesa and OMNIA Partners offer, combined with our expertise in promoting dynamic procurement solutions with our broad customer ecosystem, offer a unique opportunity to optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that government agencies often encounter.
Additionally, CDW•G’s Program Management Team is singularly devoted to managing contracts. Its responsibilities are separate from those held by account managers. Members of the Program Management Team work full-time to maintain contract compliance, reporting requirements, and administer contract procedures, including contract launch. CDW•G invests in these resources based on our understanding that contracts are complex commitments. We look forward to the possibility of continuing to work with the City of Mesa and OMNIA Partners Participating Public Agencies to apply best practices and lessons learned from our cooperative experience to further this evolution.
National Salesforce
B. Total number and location of salespersons employed by Supplier.
CDW•G currently employs more than 15,000 coworkers globally, with 51 different locations nationwide. Located across the US, CDW•G has more than 1,500 Account Managers and Advanced Technology Account Executives forming Account Teams segmented into four verticals: Higher Education, K-12 Education, Federal Government, and State and Local Government. Below, the City of Mesa and OMNIA Partners Participating Public Agencies can find visuals to how CDW and CDW•G’s State and Local Government (SLG), K-12 Education, Higher Education (Higher Ed), Healthcare, and Federal sales teams are regionalized across the US.
City of Mesa, Information Technology Solutions, Products, and Services 284 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 12. CDW•G’s State and Local Government Sales Team Organization West ■
Tony Sivore
Director, SLG
South ■
Don McCarthy
Director, SLG
West ■ South ■ East ■ ■ ■
East ■
Jonathan Mazella
Director, SLG
Central ■
Field led by Jodie Thomas
8 Field Sales Professionals
Field led by Keshun Morgan Field led by Andrew Arenella Field led by Josh Kurian 1 0 Field Sales Professionals 6 Field Sales Professionals 7 Field Sales Professionals Northwest ■ Southeast
Led by Stephanie Bishop Led by Michael Karpman
19 Sales Professionals 10 Sales Professionals
Pacific and Southwest ■ ■ Florida ■
Led by Luke Anderson Led by AJ Lucci Jr
20 Sales Professionals 12 Sales Professionals
Gulf Coast ■
Led by Ryan Harris
14 Sales Professionals
Northeast and NYC ■ North Central ■
Led by Terrance Miller Led by Eric Grap
19 Sales Professionals
Tristate ■
Led by Christopher Moran
17 Sales Professionals
Atlantic ■
Led by Joe Goodwin
12 Sales Professionals
15 Sales Professionals
Great Lakes ■
Led by Paul Somers
22 Sales Professionals
City of Mesa, Information Technology Solutions, Products, and Services 285 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 13. CDW•G’s K-12 Sales Team Organization
West
Alex Miles
Director, K-12
West ■
Central
Toni Hargis
Director, K-12
South
Ashley DiCiurcio
Director, K-12
Central ■ ■
Southeast
Jeff Grey
Director, K12
South ■
Northeast
Eric Goff
Director, K12
57 Sales/Field Sales Professionals 76 Sales/Field Sales Professionals 41 Sales/Field Sales Professionals Southeast ■ ■ Northeast ■ ■ ■
48 Sales/Field Sales Professionals 60 Sales/Field Sales Professionals Our K-12 Sales Team is supported by an additional 40+ sales professionals who are part of our Residency program.
City of Mesa, Information Technology Solutions, Products, and Services 286 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 14. CDW•G Higher Education Sales Team Organization West ■
Tony DiGrazia
Director, HiEd
Central ■ ■ ■ ■
Amanda Mellens
Director, HiEd
East ■
Michael Durand
Director, HiEd
West ■ Central ■ ■ ■ East ■ ■
36 Sales/Field Sales Professionals 49 Sales/Field Sales Professionals 44 Sales/Field Sales Professionals Our HiEd Sales Team is supported by an additional 30+ sales professionals who are part of our Residency program.
City of Mesa, Information Technology Solutions, Products, and Services 287 In the table below, the City of Mesa and OMNIA Partners Participating Public Agencies can find the total number of salespersons in each sector and vertical.
Region and/or Vertical Number of Sales Representatives
Corporate Sales - Total 1755
Corporate Majors Central 163
Corporate Majors MidCentral 96
Corporate Majors Northeast 99
Corporate Majors Northwest 58
Corporate Majors Southeast 123
Corporate Majors Southwest 70
Corporate Majors South Central 82
Corporate Sales Central Sales 1
Corporate Sales CPG 16
Corporate Sales East Region 1
Corporate Sales General Office 252
Corporate Sales Vertical Sales 196
Corporate Sales West Region 3
Corporate Territory East 356
Corporate Territory West 239
Healthcare Sales -Total 318
Public Sales - Total 1531
Federal Civilian Sales 61
Federal Department of Defense Sales 186
Federal Services Sales 74
Higher Education Sales 198
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services K-12 Public Education Sales 400
Public Sales General Office 230
Sirius* Sales 132
State and Local Sales 250
Small Business Sales -Total 637
Sales Contact Center 60
Small Business Central Region 119
Small Business East Region 99
Small Business General Office 99
Small Business Solutions 56
Small Business South Region 86
Small Business West Region 118
*In December 2021, CDW completed our acquisition of Sirius Computer Solutions. Our acquisition of Sirius combines our full-stack expertise with Sirius's broad portfolio of solutions.
In the table below, we have outlined the total number of employees in each state.
State Total Number of Employees
Alabama 33
Arkansas 21
Arizona 382
California 299
Colorado 182
Connecticut 262
District of Columbia (Washington DC) 11
Delaware 7
Florida 575
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 288
To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 289 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Georgia 158
Hawaii 8
Iowa 59
Idaho 17
Illinois 4607
Indiana 152
Kansas 57
Kentucky 30
Louisiana 9
Massachusetts 62
Maryland 139
Maine 12
Michigan 175
Minnesota 215
Missouri 74
Mississippi 11
Montana 9
North Carolina 267
North Dakota 5
Nebraska 189
New Hampshire 16
New Jersey 439
New Mexico 5
Nevada 214
City of Mesa, Information Technology Solutions, Products, and Services 290 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
New York 167
Ohio 234
Oklahoma 29
Oregon 114
Pennsylvania 136
Rhode Island 12
South Carolina 59
South Dakota 14
Tennessee 120
Texas 839
Utah 35
Virginia 270
Vermont 4
Washington 153
Wisconsin 526
West Virginia 7
Wyoming 5
Support Centers and Corporate Office
C. Number and location of support centers (if applicable) and location of corporate office.
CDW•G headquarters is located at 230 N. Milwaukee Ave., Vernon Hills, IL, 60061. We have two warehouses, 50+ US sales offices, and our technical support is based out of Holmdel, New Jersey. In addition to our office locations, CDW•G's technical engineering team is national and will travel to customer locations. We also leverage CDW•G partners to provide local capability/services outside of our 51 support centers.
US Locations:
Arizona: Tempe
California: Glendale, Irvine, San
Diego
Colorado: Centennial
New York: New York City (2),
Pittsford, Syracuse
Nevada: North Las Vegas*
City of Mesa, Information Technology Solutions, Products, and Services • Connecticut: Shelton
• Florida: Boca Raton, Tampa
• Georgia: Atlanta
• Illinois: Chicago, Elk Grove Village,
Rosemont, Vernon Hills*
• Indiana: Carmel, Indianapolis
• Iowa: West Des Moines
• Kansas: Overland Park
• North Carolina: Charlotte,
Greensboro, Raleigh
• Ohio: Cincinnati, Cleveland,
Columbus
• Oregon: Portland
• South Carolina: Greenville
• South Dakota: Sioux Falls
• Tennessee: Nashville
291
• Maryland: Columbia, Crofton • Texas: Austin, Dallas, Houston, San • Michigan: Detroit, Grand Rapids
• Minnesota: Bloomington, Minneapolis
• Missouri: St. Louis
• Nebraska: Omaha
• New Jersey: Cherry Hill, Holmdel
*distribution centers
Annual Sales
D. Annual sales for the three previous fiscal years.
Antonio
• Utah: Midvale
• Virginia: McClean, Reston
• Washington: Bellevue, Seattle
• Wisconsin: Appleton, Madison,
Milwaukee
In 2022, CDW generated nearly $24 billion in revenue, which positions CDW as a leader in our industry. Our continued financial stability serves to assure the City of Mesa and OMNIA Partners Participating Public Agencies that we are here to stay and can support you through the life of this contract and beyond.
Year CDW CDW•G
Revenue Revenue
2022 $23.7 Billion $8.6 Billion
2021 $20.8 Billion $8.2 Billion
2020 $18.5 Billion $8.2 Billion
We believe the major factor that ensures our financial stability and separates us from our competitors is the balanced approach to our business. This approach includes:
• We don't rely on any one customer. In our US business, which represents approximately 90% of our revenues, we currently have five dedicated customer channels: corporate, small business, government, education, and healthcare, each of which generated $1.9 billion or greater in Net sales in 2022. Net sales to customers in the UK and Canada combined generated $2.9 bill ion in 2022. We believe this diversity of customer end-markets provides us with multiple avenues for growth and has been a key factor in our ability to weather economic and technology cycles and continue to gain market share.
• We don't rely on any one partner. In 2022, we generated over $1.5 billion of Net sales from each of our five largest vendor partners. We have received the highest level of certification from major vendor partners such as Cisco, Dell EMC, Hewlett Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Palo Alto Networks, Samsung, and VMware which reflects the extensive product and solution knowledge and capabilities © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 292 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
that we bring to our customers’ IT challenges. These certifications also provide us with access to favorable pricing, tools, and resources, including vendor incentive programs, which we use to provide additional value to our customers. Our vendor partners also regularly recognize us with top awards and select us to develop and grow new customer solutions.
We don’t rely on any one solution. Our sales span a number of categories, including Miscellaneous Hardware (19.9%), Software (15.5%), Notebooks/Mobile Devices (26%), Netcomm Products (11.5%), Services (7.8%), Video (7.5%), Desktops (5.4%), Enterprise and Data Storage (5.8%) and others.
We simplify the complexities of technology solutions across design, selection, procurement, integration, and management for our customers. Our goal is to have our customers, regardless of their size, view us as a trusted adviser and extension of their IT resources. Our multi-brand offering approach across our vendor partners enables us to provide the solutions and services that best address each customer’s specific requirements to enable their desired business outcomes.
The City of Mesa and OMNIA Partners Participating Public Agencies can be confident that CDW•G’s experts will be around to address questions or concerns, provide additional equipment, and assist with enhancements or new technologies.
For more financial information, please visit our investor relations page: http://investor.cdw.com/.
FEIN and Dunn & Bradstreet Report
a. Submit FEIN and Dunn & Bradstreet report.
CDW•G’s FEIN is 36-4230110. The City of Mesa and OMNIA Partners can find a copy of our Dunn & Bradstreet Report at the end of this section in Appendix 1.
Environmental Initiatives and Policies
E. Describe any green or environmental initiatives or policies.
Overview
CDW•G is committed to being a good steward of the environment and earth’s natural resources.
We strive to continuously improve our own environmental performance while growing our business and supporting our partners and customers. Given our role in the technology sector as a leading multi-brand technology solutions provider, our greatest opportunities to impact the environment lie in collaborating with our supply chain and working with our partners and customers to help them achieve their environmental goals. This includes continuing to expand our offering of sustainable and socially responsible technology products and solutions.
CDW•G understands and supports the City of Mesa and OMNIA Partners Participating Public Agencies’ desire to encourage suppliers to incorporate sustainable practices throughout their business operations. As evidenced by our practices outlined in the following paragraphs, we also emphasize integrating environmentally conscious procedures into our everyday operations, and we continually strive to find new ways to reduce our carbon footprint. 2022 Environmental Highlights
In 2022, we made significant progress on our environmental priorities, including climate action, energy efficiency, and waste reduction.
City of Mesa, Information Technology Solutions, Products, and Services 293 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
For instance, we worked with several vendor partners and Procurri to introduce a new carbon offset program. Additionally, Igneo Technologies, a Proccuri partner, began handling downstream processing of our e-waste. The global company specializes in returning critical metals such as copper, gold, silver, and palladium back into the supply chain.
When replacing our own technology devices, we seek to minimize our environmental footprint by finding reuse opportunities for our equipment. At our headquarters in Illinois, we have grassroots, coworker-led initiatives to provide veterans groups, underserved communities, and other organizations with access to our gently used equipment.
Other notable highlights from 2022 include the following:
Created our Climate Task Force and worked with outside experts to develop our longterm, enterprise-wide climate strategy and action plans At our two US distribution centers, we outperformed our waste diversion goal of +90% for the fourth year in a row and recycled thousands of tons of packaging material, cardboard and paper
Enabled online searchable access for customers to an expanded portfolio of environmentally certified products (Energy Star, EPEAT and TCO Certified) and a broad range of cloud-based solutions that improve energy efficiency Expanded our IT Asset Disposition (ITAD) program, which facilitates the recovery and recycling of devices that are no longer being used – to benefit the environment and protect the security of users’ data
Maintained our environmental management system and energy certifications in the US, Canada and UK
Our Facilities
All CDW•G distribution centers hold ISO 14001 certification, which is the international standard for Environmental Management. This certification ensures consistency and effectiveness in our Environmental Management System (EMS) and demonstrates our long-established commitment to managing our business responsibly.
These certifications ensure consistency and effectiveness in our EMS and demonstrate our long-established commitment to managing our business responsibly. We continue to utilize a wide variety of energy efficiency measures, such as LED lighting and motion sensors, across our company. In addition, for the fourth year in a row in 2022, our two US distribution centers surpassed our goal for a waste-to-landfill diversion rate of more than 90%, which is consistent with our facilities’ ISO 14001 certification.
We continually develop our green efforts in compliance with ISO 14001 standards. Doing our part to sustain a healthy planet is critical to the well-being of our coworkers, customers, communities, and business. Our efforts are inspired and led by coworkers around the globe as we strive to do our part for the environment.
Our environmental policy and EMS define the structure, practices, and procedures for our environmental program. As part of our commitment to continuous improvement, we regularly evaluate the efficiency of our use of natural resources. We seek to identify and address opportunities to improve by reducing waste in landfills through enterprise-wide recycling initiatives, implementing innovative packaging solutions, and integrating principles of environmental responsibility throughout our business.
City of Mesa, Information Technology Solutions, Products, and Services 294 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Coworker Initiatives to Protect the Environment We Share At CDW•G, we recognize our part in responsible environmental management and conservation of resources. One of the ways we demonstrate our commitment to environmental management and the principle of sustainable development is through our beGreen program. The beGreen program provides CDW•G coworkers with a platform to reduce, reuse, and recycle to make our operations leaner, more efficient, and more environmentally responsible. Our beGreen program continues to provide coworkers with a platform to share ideas and take collective action to protect our environment. The program is managed by a cross-functional team of coworkers from multiple CDW•G locations, and participation continues to be strong since its inception 13 years ago.
Our coworkers continue to be active participants in their local communities' efforts to address environmental sustainability. CDW•G initiated a partnership with Soles4Souls, an organization that redirects unwanted shoes away from waste streams to communities in need.
Energy Management and Climate Action
Energy Efficiency
We track our energy management performance on an ongoing basis and continue to seek ways to drive further efficiencies. As part of our ISO 14001 certification, we maintain a three- to fiveyear window of visibility to identify, assess, and plan for the implementation of additional energy efficiency improvements. As a part of our regular evaluation, we conduct in-depth internal audits and self-assessments to support continual improvement. We review our significant environmental impacts each year and set targets to reduce them. We track our energy usage each year and continually look for ways to reduce it.
To achieve the ISO 14001 certification, we were required to provide significant details regarding our procedures for the following:
Chemical handling, storage, and labeling Universal waste (old computer equipment) Stormwater and transportation spills, oils, lubes, and forklift batteries Electrical usage
Paper and cardboard
Lithium-ion battery management
Our ability to directly impact our energy usage is somewhat limited by the fact that we lease the majority of our global real estate footprint.
Specific energy efficiency efforts include:
Energy-efficient lighting solutions, including indoor and outdoor LED lighting Motion sensor lighting and conveyor systems that turn off in response to inactivity ”Smart” HVAC systems that adjust according to business hours and seasonal temperatures
Water consumption solutions, including rainwater harvesting efforts in the UK and environmentally friendly water heaters in the US
Solar panel usage at two of our UK locations
City of Mesa, Information Technology Solutions, Products, and Services 295 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Carbon Emissions
We are also working with our third-party shipping and logistics partners to develop transportation management systems and delivery schedules that help them increase their own energy efficiency, which helps to reduce our transportation-related emissions. Currently, approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA SmartWay Transport Partnership, which helps companies advance supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency, and more than 72% of our US shipments are handled by carriers with climate goals.
EPA Green Power Partnerships
CDW•G participates in the United States Environmental Protection Agency’s Green Power Partnership program. In 2008, we began purchasing 100% green power for our two data centers in the Madison, Wisconsin, area through the Madison Gas and Electric (MGE) Green Power Tomorrow program. We purchase almost 12 million kilowatt-hours per year of renewable energy from MGE, making CDW•G the largest private buyer in the program.
Transportation Initiatives
Approximately 98% of our US shipments are delivered by carriers enrolled in the US EPA SmartWay Transport Partnership, which helps companies advance supply chain sustainability by measuring, benchmarking, and improving freight transportation efficiency. We also have programs aimed at consolidating freight volume and reducing the number of shipments and vehicles needed to complete a delivery, which enables our carrier partners to reduce carbon emissions. These global programs include:
UPS Trailer Utilization, which reduces the number of truck movements needed to deliver freight by creating direct-lane pulls from our distribution centers to customers in a common area
Best Way (Logistics Specialist Solution), which reduces the number of trailers needed to ship an order by consolidating multiple orders into a single truckload iEPA
~GREEN
~POWER
PARTNER
City of Mesa, Information Technology Solutions, Products, and Services 296 In addition, as part of our ongoing environmental impact assessment, we analyzed the Environmental, Social, and Governance goals and performance of our transportation and logistics partners.
Materials Efficiency
Reducing Waste to Landfill
CDW is committed to supporting the circular economy and responsible consumption through materials efficiency and a reduction in waste to landfill. While we have a wide variety of recycling and reuse programs across our office and warehouse facilities, our largest impact is in two areas: reducing distribution center waste from packaging and other materials and managing electronic waste.
In addition to addressing packaging waste and electronic waste, our other efforts include:
• Use of digital documentation when possible and recycling shredded paper documents if they are used
• Recycling and composting of cafeteria waste
• Elimination of plastic bottles from vending machines in our offices and warehouses
• Elimination of single-use plastic cups
• Company-wide internal toner cartridge recycling program • Recycling centers on each floor of our office locations • Recycling chutes for certain materials at our distribution centers
OVER THE LAST SIX YEARS, OUR US
DISTRIBUTION CENTERS HAVE REC YCLED:
2,966TONS
OF PACKAGING MATERIAL
9.79-4 TONS
OF CARDBOARD
636 TONS
Of PAPER
THOUSANDS
OF WOOD AND PLASTIC PALLETS
For the third year in a row,
CDW's US distribution centers
outperformed their waste
diversion goal of 90%+.
• Collaboration across procurement functions to reduce the need for consumable supplies and increase recycling possibilities across our offices IT Asset Disposition Services Ensure Proper Disposal of E-Waste CDW•G's IT Asset Disposition teams offer our customers proper device wiping, removal, evaluation, and recycling services for devices that are no longer being used. Proper asset disposition involves completely and securely wiping devices of sensitive data and environmentally responsible recycling and disposal of e-waste. For any devices of value, we provide a buyback rebate on the customer's account.
Our process is certified by e-Stewards, which:
• Prohibits the export of hazardous waste to developing countries • Requires a certified ISO 14001 environmental management system • Prohibits all toxic waste from being disposed of in landfills and incinerators • Prohibits the use of prison labor in handling sensitive data and toxic electronics In addition, when replacing our own devices, we seek to minimize our environmental footprint by finding a reuse opportunity for our used equipment. At our headquarters in Illinois, we have had grassroots, coworker-led initiatives to provide veterans groups, underprivileged communities, and other organizations access to our gently used equipment. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 297 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Smart Packaging Solutions
At our distribution centers, we utilize several packaging processes that address environmental considerations while still meeting and exceeding customer expectations. Our solutions include the following:
Using and reusing our vendor partners’ packaging when possible, minimizing the need for additional packaging materials when fulfilling customer orders. Redesigning our cartonization process to utilize algorithms that consider dimensional fit (a more accurate method than volume fit), which enables us to use the least amount of packaging possible.
Using envelope shippers that are 100% recyclable and provide warehouse and shipping space efficiencies for small items.
Additionally, our pick-pack shipping containers are made from the maximum allowable amount of post-consumer recycled material and are 100% recyclable.
We continue to work with our vendor partners and logistics suppliers to evaluate opportunities for smarter packaging solutions that maximize both product protection and material efficiencies.
Environmental Considerations: Partners and Customers
We continue to elevate our role in sustainable and socially responsible technology by working with our technology partners to promote their environmentally certified products and solving for our customers’ outcomes around their ESG goals and priorities.
In 2022, CDW•G made it easier for our sales teams and our customers to identify and select from a broad range of environmentally certified products (Energy Star, EPEAT, and TCO Certified) and cloud-based solutions that deliver added energy efficiency. Our e-commerce sites enable customers to filter their online catalog search to identify and buy third party-certified products, and our sales teams are trained to assist clients with finding and selecting these products.
Our goal is to be able to offer our customers a full stack of solutions that addresses a broad spectrum of environmental considerations. In addition to third party-certified products, we are enhancing our ability to deploy and configure products remotely to reduce the environmental impacts of packaging and transportation and offering device recovery and recycling programs to reduce electronic waste from products that need to be replaced.
EPEAT Compliance
CDW•G assists customers in determining environmentally preferable products in many ways, including:
Providing website specifications for each product details; i.e., EPEAT and/or Energy Star compliant and specific power consumption data, where available Providing a portfolio of manufacturers that are committed to producing environmentally friendly technology and that have programs and policies that support their commitment. Offering products that meet the evolving standards associated with the Environmentally Preferable Purchasing Program (EPP) and the IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products
Training our sales teams on the requirements of Executive Order 13101 Greening the Government Through Waste Prevention, Recycling, And Federal Acquisition City of Mesa, Information Technology Solutions, Products, and Services 298 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CDW•G is committed to protecting the environment by continuing to manage our business with increased efficiency and understanding the full extent of our environmental impact. While we strive for continuous improvement in the environmental performance of our operations, we recognize our greatest opportunities to impact the environment lie in our supply chain and our ability to work with our partners to address issues such as climate change and waste reduction.
More than ever, we are focused on working with our partners and outside experts to evaluate our environmental impacts and opportunities.
Protecting Forests through Responsible Paper Consumption Through our Printer Supplies Program, CDW•G customers are offered complimentary enrollment in PrintReleaf, a third-party certification program that empowers organizations to sustain and grow global forest systems through:
Ongoing measurement of paper consumption
Custom paper footprint and forest impact insights
Opportunities to automatically “re-leaf” forests through reforestation projects of the customer’s choosing
Since we joined the program in June 2018, CDW customers have collectively offset the equivalent of more than 1.2 billion standard pages of paper consumption by supporting the reforesting of more than 140,000 trees.
CDW is also working with partners on programs to help customers better manage their print needs and costs and stay within their corporate policies for sustainability. The goal of the PrintReleaf program is to deliver on the potential for Forest Positive Printing – to enable customers to be responsible for planting more trees than their printing uses.
Business Diversity Program
F. Describe any diversity programs or partners supplier does business with and how Participating Agencies may use diverse partners through the Master Agreement. Indicate how, if at all, pricing changes when using the diversity program. If there are any diversity programs, provide a list of diversity alliances and a copy of their certifications.
Business Diversity Program – Overview
When you partner with CDW•G, you are partnering with a company where business diversity is a deeply embedded, ongoing priority. Since the inception of our Business Diversity Program in 2007, we have sought to promote diverse supplier participation representative of our customers and communities that contributes to sustainable economic growth. CDW•G is prepared to help the City of Mesa and OMNIA Partners Participating Public Agencies around the US meet their diversity goals. We’re committed to simplifying the complexity of Business Diversity for the City of Mesa and OMNIA Partners Participating Public Agencies.
While we are woman-led with our CEO Chris Leahy, we are not a minority- or woman-owned business enterprise. Because we are not a large corporation with our own M/WBE certification, CDW•G has the opportunity to invest in small and diverse businesses. As a result, we drive job creation and contribute to lasting economic empowerment in communities across the US.
Our focus is creating a meaningful sourcing plan with minority, small, local, veteran-owned, and other diverse suppliers. We have the privilege, opportunity, and responsibility to partner with diverse suppliers and bring them with us to the City of Mesa and OMNIA Partners Participating Public Agencies’ opportunities. In our experience, customer diversity initiatives are not always City of Mesa, Information Technology Solutions, Products, and Services 299 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
met by one or two specific certifications; these initiatives are met through partnership and collaboration.
Results of the CDW Business Diversity Program
Partnering strategically with diverse and small businesses enables us to keep providing the industry's best
experience while contributing to economic growth in
diverse communities nationwide. We look forward to
continuing to grow our practice and support local
businesses as our practice continues to grow. Since
2007, we have spent $25 billion, $3.6 billion in 2022
alone, with certified small, diverse suppliers, and we
currently feature over 1,400 small and diverse suppliers who we actively partner with on a regular basis. Of the $3.6 billion in 2022, $2.3B was solely from CDW•G.
In 2019, we became a member of the Billion Dollar
Roundtable (BDR), joining an exclusive group of 40 USbased companies procuring more than $1 billion annually from minority- and women-owned businesses on a firsttier basis.
In 2021, industry-leading research IT research firm and consultancy, Gartner, conducted a case study on CDW's
Business Diversity Program for procurement leaders.
They concluded the following: “CDW’s supplier diversity team enables business partners to retain the best-fit
diverse suppliers for new sourcing needs by providing
targeted business-relevant information gathered from
past supplier engagements.” Our comprehensive
Business Diversity Program ultimately allows procurement officials to be confident in incorporating small and diverse suppliers into their supply chain.
In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team. These regional market leaders are focused on building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.
In 2023, CDW hosted the BDR Summit, which is an annual gathering of BDR members to share our successes, best practices as well as opportunities for supplier diversity program growth.
MBE Testimonial – KNZ Solutions
KNZ Solutions, a certified minority-owned
business, was founded in 2017 by Khaled
Mussa. Here’s what KNZ has to say about
their partnership with CDW•G:
“CDW•G has been an invaluable support
to KNZ Solutions. Their commitment to
fostering collaboration and nurturing
partnerships truly sets them apart. Their
expertise, resources, and unwavering
dedication played a pivotal role in
navigating the challenges inherent in our
industry. The impact of this partnership
extends far beyond the bottom line – KNZ’s employee count increased, and jobs were created. Our partnership has
not only elevated our business but has
also reinforced our belief in the
transformative power of meaningful
partnerships. We look forward to
continued success and growth together.”
City of Mesa, Information Technology Solutions, Products, and Services 300 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Our 2022 Economic Impact across the United States is highlighted in the graphic below:
Number of Jobs
Supported
32,000
Number of
Diverse Partners
1,400+
Total Diversity Spend
$3.6B
A partnership with CDW•G means that local communities across the US will continue to gain positive economic impacts.
Benefits
Benefits of our Business Diversity Program and incorporating small and diverse suppliers include the following:
Reach Small and Diverse Supplier Goals
CDW•G’s comprehensive Business Diversity Program allows you to meet your goals quickly and efficiently. Meet the City of Mesa and OMNIA Partners Participating Public Agencies small, minority-owned supplier goals without having to invest time and resources into finding, evaluating and engaging them yourself. CDW•G has a comprehensive vetting process that ensures each small and diverse partner can meet our customers’ quality and performance expectations.
Diversify Your Supply Chain
Partnering with small and diverse businesses allows the City of Mesa and OMNIA Partners Participating Public Agencies’ to diversify your supply chain, boosting your resilience and agility in an unpredictable world.
First-Mover Advantage
With a broad network of small and diverse partners nationwide, the City of Mesa and OMNIA Partners can enjoy first-mover advantage when it comes to new, cutting-edge technologies.
City of Mesa, Information Technology Solutions, Products, and Services 301 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Tier I and Tier II Programs
CDW•G is continuously developing other diverse
partnerships to meet our customers’ needs. These
relationships include, but are not limited to, product
manufacturers, distributors, and service providers nationwide who support direct (Tier 1) and indirect (Tier 2) fulfillment through presales and service engagements. We recruit
diverse and disadvantaged partners locally and regionally since customer spending goals are typically tied to local laws and require the partner to be certified within their city or state.
These various engagement models allow the City of Mesa
and OMNIA Partners Participating Public Agencies the
choice to leverage the best suited diverse partner.
We realize that each customer has unique targets that
require a thoughtful and dynamic approach to strategic
sourcing. Our Business Diversity program offers a broad and robust partner network. The following are a few ways that CDW•G can support the City of Mesa and OMNIA Partners
Participating Public Agencies in meeting your diverse
supplier goals:
Educate users on CDW•G’s business diversity
program and how to initiate a planning session.
Conduct customer-focused planning sessions with
your dedicated CDW•G Account Manager and
Business Diversity program representative.
Utilize information gathered from planning sessions to develop custom plans to achieve customer goals
around Business Diversity.
Perform ongoing engagement to adjust plans as
necessary.
More insight into our Tier I and Tier II Programs are below:
The Tier I Program
CDW•G is continuously developing other small and diverse partnerships to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ Tier I needs. In fact, we offer an online registration tool where businesses can register for future opportunities with CDW•G. Our growing list of suppliers means that the City of Mesa and OMNIA Partners Participating Public Agencies can count on CDW•G to deliver against their diversity spending targets. CDW•G has also partnered with small and diverse leasing companies that can support the City of Mesa and OMNIA Partners Participating Public Agencies Tier I spend requirements. CDW•G’s Tier I program offers a low-risk experience for agencies looking to achieve direct spend with small, disadvantaged businesses while upholding the highest standards of IT procurement.
WBE Testimonial – BlackHawk Data
BlackHawk Data is a New York-based
WBE founded in 2018. Read about the
BlackHawk Data and CDW•G Partnership
below:
“One of my primary go to partners has
always been CDW. I knew if I went to
them for advice, suggestions, and just to
simply talk to, they would help me get
through the start up phase. Well, they did
more than that. Along with the local team
in New York, the CDW Diversity Team
helped me and made introductions to
people around the US that I would not
normally have met.
I do honestly owe a good amount of our
success to the CDW Team. As without
them, getting through some of the hardest
and darkest times may not have been
possible without them.
Because of partners like CDW, we have
been able to grow the business to 45
people, hopefully, $60M in 2023, and
become a CRN Triple Crown Winner.
My heart is full with love and continued
support on building our relationship.”
City of Mesa, Information Technology Solutions, Products, and Services 302 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
The Tier II Program
In an effort to foster even more opportunities for small, diverse businesses, CDW•G launched a Tier II Business Diversity Program in 2009 for its key manufacturing, distribution, and logistics partners. The program’s goal is simple: to further opportunities for competitive small and diverse partners to supply goods and services to CDW•G and deliver them to our customers like the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G also provides Tier II reporting to customers that track their spending, ensuring that suppliers meet contract compliance and obligations. Our Tier II reports show the items that CDW•G purchased from diverse suppliers, all items that our customers purchased from CDW•G, and all items that CDW•G purchased from diverse suppliers to fulfil customers’ orders directly. A major advantage to this model is the ability to recognize spend across multiple diverse firms by leveraging CDW•G’s network of vetted hardware and software suppliers.
Notable Awards
Recent, notable awards that demonstrate our commitment to diversity include:
2023 Military Times Best for Vets: Employers List
2024 Military Friendly Employers award from Military Friendly 2023 Best Employers for Diversity – Forbes
The Women’s Business Enterprise National Council (WBENC) recently named CDW as one of its America’s Top Corporations for Women’s Business Enterprises (WBEs).
According to the WBENC, this honor is the only national award recognizing corporations for world-class Business Diversity programs that reduce barriers and drive growth for women-owned businesses.
CDW has been ranked 11th of Nasdaq 100 companies for its ESG reputation in December 2022
City of Mesa, Information Technology Solutions, Products, and Services 303 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Mentoring Programs
Mentorship and advocacy are integral components of our
Business Diversity Program. It’s one way we live up to our commitment to build stronger communities through
economic inclusion. We have had numerous successes
with mentor protégé programs with entities such as the City University of New York (CUNY) and Texas Tech University; these programs are designed to enhance diverse partners’ capabilities, assist in meeting development goals, and
improve their abilities to compete for and win contracts.
With these programs, we are able to grow their businesses and relationships.
During the year, we expanded our partnership with
Disability:IN, a leading nonprofit resource for business disability inclusion worldwide. As an Inclusion Works
partner company, we’re proud to mentor disability-owned businesses. Disability:IN’s Inclusion Works program
provides companies with a team of disability inclusion
experts to help them create an inclusive culture while
simultaneously developing a sustainable recruitment
strategy.
Commitment to Helping Close the Digital
Divide
One of CDW•G’s core values and strengths is making
technology work so people can do great things. However, we recognize that technology doesn’t work equally for
everybody, and reliable access to technology is often not equitable, resulting in a digital divide. We are determined to change this narrative and are passionate about closing this divide within our company and the communities we support.
Through our Business Diversity Program, we are actively working towards digital equity and making a positive impact.
Below are a few of the ways we work to close the digital divide:
Promoting Digital Equity
CDW•G prioritizes digital equity by providing products and services to sectors that need them the most, such as education, healthcare, and government. We firmly believe that closing the digital divide requires collaboration from all leaders, within and outside our organization. By partnering with like-minded organizations that share our commitment to digital equity, we can amplify our collective impact and bridge the gaps we see everywhere.
Business Diversity
Our Business Diversity Program is a critical differentiator for CDW•G, enabling us to deliver increasingly innovative products, services, and solutions to our customers. Since the inception of our business supplier program in 2007, we have actively sought to promote diverse supplier participation that aligns with the needs and values of our customers and communities. We take WBE Testimonials – WBENC
Conference
In 2023, CDW funded a booth for 15
woman-owned businesses at the annual
Women’s Business Enterprise National
Council (WBENC) conference. This
financial commitment directly impacted
the growth of those businesses. Here’s
what two women had to say:
Pam Feld, CEO, WBE/MBE: The booth
sponsored by CDW afforded me the
opportunity to deepen existing corporate
relationships and engage with a multitude
of WBEs from all over the country. I came
away with 2 RFPs, 4 potential speaking
opportunities, and 6 meetings lined up for
expanding relationships.
Mellissa Tong, CEO, WBE/MBE: I was
really grateful that my talk at CEO
Success Community Booth 718 was so
well received that I got a recommendation
to deliver a one-hour talk on Storytelling
for Branding and Marketing for Maui’s
Economic Development Center in late
April. Then, I was contacted by WBENC
national to do a pitch workshop for them
on May 5th. None of this would have
happened without CDW's generous
support of Booth 718 at WBENC in 2023.
City of Mesa, Information Technology Solutions, Products, and Services 304 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
pride in our comprehensive and active program, recognized as global champions for Business Diversity by esteemed
organizations like Gartner, the Billion Dollar Roundtable, and WEConnect International. We also embrace the responsibility of sharing our experience and expertise with our customers and suppliers because we believe that when they succeed, we all win.
Driving Economic Empowerment in Communities
Investing in small and diverse businesses presents a unique opportunity to create jobs and contribute to lasting economic empowerment in our communities. With the global population becoming increasingly diverse, minority audiences are
emerging as a significant target for companies, and diverseowned businesses play a vital role in the small business sector.
Commitment to Fostering Equity
CDW•G is committed to fostering equity and ethical behavior throughout our global supply chain. Collaboratively with our customers and supplier partners, we believe in the power of community members as drivers of prosperous, resilient local economies, creating efficiencies throughout our global supply chain.
Social Impact
We are committed to making a long-lasting, meaningful difference through our global Social Impact program. With more than 80 social impact partners and as members of Tech for Good, we invest in technology that creates deliberate, positive social benefits. One recent partnership is with Compudopt, a national nonprofit that provides technology access and education to under-resourced youth. Our collaboration across the country aligns with our shared strategy of providing access to technology. Through local donation drives and employee engagement at Compudopt locations, we empower youth by repurposing personal, non-company computers and educating them about the potential of technology.
Goals
One of our priorities in 2023 is empowering our seller community with the knowledge and resources to engage with our customers about how each company’s ESG goals intersect.
These intersection points will help determine how to collaborate and advance their respective strategies. We’re committed to simplifying the complexity of Business Diversity for our customers and partners, and we are ready to collaboratively solve their toughest challenges.
As a whole, CDW•G’s Business Diversity Program goals are to increase procurement opportunities for direct and indirect spending with small, minority-owned, women-owned, veteran-owned, disabled-owned, and other small, disadvantaged businesses. The CDW philosophy on diversity extends beyond our coworkers, the customers we serve, and the communities we live in to include our valued supplier partnerships. Our commitment to strategically partner with qualified businesses enables CDW•G to continue to provide the best customer experience while contributing to economic growth in diverse communities.
MBE Testimonial – Betis Group
Betis is a minority-owned systems
integrator with 25 years of experience
providing Information Technology
consulting and solutions on a global scale.
Here’s what Betis had to say:
Betis and CDW have enjoyed a highly
successful relationship since 2001.
Thanks to CDW's successful contract win
record, Betis provided project
management, technical, and device
installation services at more than 100
locations around the world. Over the last
several years, our relationship [with CDW]
has expanded as Betis helps support and
deliver CDW's winning formula for gaining
market share with private-sector
customers who want to buy through a
Tier-1 Diversity Supplier. The strategic
collaboration between Betis and CDW has
led to the acceleration of delivery and
solutions for both our companies.
City of Mesa, Information Technology Solutions, Products, and Services 305 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CDW•G continuously seeks new partnerships that help our customers meet their small and diverse supplier goals and support local communities. In 2022, we enhanced our national strategy across the US by welcoming supply chain experts to our growing team. These regional market leaders are focused on building partnerships with local suppliers and across our customer base. Their efforts have improved our agility and increased our effectiveness in identifying and mentoring new diverse partners. Additionally, this comprehensive approach enables us to gain a deeper understanding of the unique challenges, opportunities, and economies of scale present in each region. We use these real-time insights to inform and tailor our business diversity strategy, boosting both performance and impact.
Diversity Pricing
The CDW•G pricing structure, inclusive of our proposed discounts, submitted in this proposal will not be changed if/when a diverse partner is engaged. Pricing information can be found in Tab E. Access to our robust Business Diversity Program is a no-cost value-added service.
Diversity Alliances and Certifications
In addition to being part of the Billion Dollar Roundtable, an important aspect of our Business Diversity program is our support and participation in various organizations and events focused on developing relationships and business opportunities within diverse communities.
We are a National Corporate Member of the National Minority Supplier Development Council, Inc., and The Women’s Business Enterprise National Council. CDW•G supports other organizations, as well, which include:
Chicago Minority Business Development Council, Inc.
Women’s Business Development Center of Chicago
Minority Business Development Agency of Chicago
National Veteran Owned Business Association
National Gay & Lesbian Chamber of Commerce
Not only do we contribute financially to these organizations, but we also engage on advisory councils, attend and host events, and provide resources to support the organizations’ focus on continued growth and success.
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City of Mesa, Information Technology Solutions, Products, and Services 306 Business Diversity Success Story: University of Washington Background
The University of Washington is a leading institution in terms of federal research funding, having received $1.63 billion in research awards in 2022. With such a significant investment comes the responsibility to adhere to diverse spend metrics and goals. Since 1983, the State of Washington has mandated that educational institutions adopt the state's diversitygoals to continue receiving state funding. In recent years, UW has made a strong commitment to expanding its diverse supplier base.
Partnership with MBE Mpulse
Through conversations with CDW•G's business diversity and sales teams, UW discovered a unique partnership between Apple, CDW·G, and Mpulse, a minority-owned technology reseller. This partnership enables higher ed institutions to procure Apple products through Mpulse as a 1st- supplier while leveraging CDW·G as a distributor within the supply chain.
Outcome
With Mpulse's expertise and e-procurement system integration capabilities, UW seamlessly shifted nearly $SM of annual Apple purchases through Mpulse and CDW•G, capturing Tier 1 minority-owned business spend through their e-procurement catalog. This helped UW maintain spend compliance and retain sources of federal and state funding and provided Mpulse exposure to a new geographical market, expanding their business in the process.
Certifications
G. Indicate if supplier holds any of the below certifications in any classified areas and include proof of such certification in the response:
CDW·G does not hold any of the below certifications.
a. Minority Women Business Enterprise
D Yes [8l No
If yes, list certifying agency: ____________ _
b. Small Business Enterprise (SBE) or Disadvantaged Business Enterprise (DBE) D Yes [8l No
If yes, list certifying agency: ____________ _
c. Historically Underutilized Business (HUB)
D Yes [8l No
If yes, list certifying agency: ____________ _
d. Historically Underutilized Business Zone Enterprise (HUBZone) D Yes [8l No
If yes, list certifying agency: ____________ _
e. Other recognized diversity certificate holder
D Yes [8l No
If yes, list certifying agency: ____________ _
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 307 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Subcontractors and Affiliates
H. List any relationships with subcontractors or affiliates intended to be used when providing services and identify if subcontractors meet minority-owned standards. If any, list which certifications subcontractors hold and certifying agency.
As needed throughout the contract, CDW•G may look to bring on additional vendors to continue to meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies.
CDW•G has partnerships with more than 1,400 small and diverse organizations all across the US.
The way that CDW•G categorizes our subcontractors and affiliates is unique. CDW•G sometimes contracts with third parties to deliver services when there are constraints on our resources. Our Partner Services group manages these companies. These incorporate in-depth processes for determining who we work with. Our Partner Services team is comprised of Professional Service Managers and billable project managers who oversee partner management and project oversight. These service managers work directly and collaboratively with our operations team, which is comprised of billing administrators and project coordinators that are engaged at the deal level. Each partner receives a review throughout the year ranging from quarterly to yearly depending on their level of engagement with CDW•G along with engagement level surveys to manage and control quality. Partners are held to a minimum survey score to continue performing work for CDW•G.
Depending on the unique needs of each opportunity, the CDW•G Account Teams will work with OMNIA Partners Participating Public Agencies to develop a solution that is both comprehensive and strategic to the specific partner. The partner chosen will be specialized based on the work and needs of the customer. Details of the chosen partner will be provided to the interested party during scoping. Many of our partners include certifications as defined in our Diversity Programs section above, and listed additionally below:
Minority Business Enterprise (MBE)
Historically Underutilized Business (HUB)
Women Business Enterprise (WBE)
Lesbian Gay Bisexual Transsexual Business Enterprise (LGBTBE) Veteran Business Enterprise (VBE)
US Business Leadership Network Disability Business Diversity Program (USBLN DSDP) Women-Owned Small Business (WOSB)
Small Disadvantaged Business (SDB)
Service-Disabled Veteran Owned Small Business (SDVOSB) Small Business
HUBZone
Post-scoping, our services projects follow our Project Management Engagement Methodology which includes a heavy emphasis on communication among the parties to the contract, especially between CDW•G and the customer. These communication points include regular meetings and reports to monitor status, risks, issues, and plans.
Our manufacturing partners (such as Cisco, HP, and Microsoft) are considered subcontractors when they perform services engagements with us. We work very closely with our manufacturing partners and have many of their badged workers in our locations working with our engineering teams and brand managers. In this way, our CDW•G teams stay current with our vendor partner offerings as well as plans for product end-of-life and new product introductions. Our sales teams City of Mesa, Information Technology Solutions, Products, and Services 308 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
meet with our manufacturing partners quarterly and participate in sales training regularly to stay up to date on their latest offerings and offer you the peace of mind that you have a knowledgeable sales staff supporting you.
Differentiators
I. Describe how supplier differentiates itself from its competitors.
CDW•G is a partner dedicated to walking next to our customers every step of the way in their technology journey. A significant priority in SLED IT initiatives is flexible, adaptable technology that can securely enable user needs. It’s not enough to provide customers with access to products they want quickly and efficiently. Procurement and Information Technology officers need to understand their options, and SLED agencies need to know their products are securely sourced.
CDW•G is uniquely positioned to serve OMNIA Partners Participating Public Agencies and is differentiated in the following areas:
Business diversity programs and local impact
Experience with OMNIA and OMNIA Partners Participating Public Agencies Best-in-class contract management
Technical innovation
Secure supply chain and distribution model
Depth and breadth of solutions across hardware, software, cloud, cloud marketplace, professional services, managed services, and staff augmentation Past performance of successfully guiding OMNIA Participating Public Agencies through technological and industry change
Public sector expertise with dedicated sales and technical resources aligned by industry Robust Business Diversity Program
CDW•G is proud of our Business Diversity Program, and we believe that the structure and depth of our program are significant differentiators for each of our customers. While we are not a M/WBE-certified company, our program seeks to empower diverse and local companies in the communities we serve nationwide. Instead of simply checking the box to meet requirements, we curate a unique network of quickly deployable diverse business partners. This approach embodies the goals of our customers by creating a multiplier effect that drives job creation and contributes to lasting economic empowerment in the communities we serve.
Our program allows the City of Mesa and OMNIA Partners to support their local communities through everyday IT procurement. We work closely with the City of Mesa and OMNIA Partners Participating Public Agencies to find qualified, small and/or diverse suppliers to meet your goals, based on your requirements and needs.
In 2022, CDW spent $3.6B with certified small, diverse suppliers, and we currently feature over 1,400 small and diverse suppliers who we partner with on a regular basis. As a testament to CDW•G’s commitment to how frequently we help our public sector customers meet their diversity goals with qualified partners, $2.3B of the $3.6B (nearly 64%) in 2022 was solely from CDW•G.
OMNIA Partnership Experience
Our sales force is well-versed in growing contracts and is also experienced in discussing the value of OMNIA Partners contracts. We believe the contract structure that the City of Mesa and City of Mesa, Information Technology Solutions, Products, and Services 309 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
OMNIA Partners offer, combined with our expertise in supporting dynamic procurement solutions with our broad customer ecosystem, provides a unique opportunity to optimize contract adoption and growth. Collectively, we remove the complexity of procurement and technology that our customers often encounter. We understand the value of OMNIA Partners and its contracts and have been successful in expanding this contract to our customers.
CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our vastly growing portfolio of offerings. Continuing to contract with CDW•G provides the City of Mesa and OMNIA Partners Participating Public Agencies with a secure partnership with a proven track record of positioning the contract nationwide and expanding the contract footprint among all SLED-eligible entities.
Contract Management Experience
While we manage numerous public sector contracts, we believe it is the breadth of our contracts and the emphasis we place on contract compliance, company-wide, that allows us to be a leader in contract management. Many suppliers have well-established delivery and installation procedures but lack the plan or personnel to ensure compliance throughout the contract’s complete lifecycle.
A major differentiator for CDW•G is our Program Management Team, a group of coworkers devoted to the full life cycle of contractual sales, including managing active contracts. CDW•G invests in these resources because of our understanding that contracts are complex sets of commitments. Centralizing our contract management within one department allows us to standardize our contract management processes and share best practices. As a result, we reduce risks and improve efficiencies for CDW•G, and, more importantly, for the City of Mesa and OMNIA Partners Participating Public Agencies. With an average of over ten years of industry experience and active participation in the National Contract Management Association and World Commerce & Contracting, CDW•G Program Managers are qualified to advise and serve our customers at all stages of the contract process. CDW•G manages nearly 1,000 active SLED contracts, with OMNIA Partners contracts in the top 1% of our spend. Our contract managers become experts in their respective contract portfolios and can continue to provide insights to the City of Mesa and OMNIA Partners.
Access to the CDW•G Program Management team not only ensures contract compliance but also assures the City of Mesa and OMNIA Partners Participating Public Agencies that, when leveraging this contract, their purchases and piggyback agreements are overseen not solely by a sales team member but also by a highly skilled and specialized contract compliance professional.
Commitment to Innovation
For more than 20 years, CDW•G has been at the forefront of emerging technologies, including collaboration solutions, cloud, mobility, and virtualization, which is a major aspect of our ability to grow as a company. We have actively expanded our catalog, certifications, and solutions to address the latest IT developments, including cloud, IoT, software, and esports, so that we can continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and implement them.
Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies. As a City of Mesa, Information Technology Solutions, Products, and Services 310 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
testament to our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward. CDW•G will continue to invest, organically and inorganically, in high-growth solutions and services capabilities so that we can continue to meet the needs of the City of Mesa and OMNIA Partners.
CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies change and shift over time, and we are willing to change as technology changes.
Sourcing Products and Building OEM Relationships
CDW•G has relationships with more than 1,100 leading manufacturers. When CDW•G doesn’t have a direct relationship with an Original Equipment Manufacturer (OEM), we leverage our vast distribution network (i.e., Arrow, Synnex, Ingram Micro, a diverse partner, and more) to source a product request. As such, should the City of Mesa and OMNIA Partners identify a product we do not currently provide, we will work to ensure you get what you need.
Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners. This team works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally secure product(s) from our local distribution network within 24 hours.
Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings.
Ability to Adapt
CDW's market position, financial strength, and demonstrated agility enable us to deliver value that transcends helping our customers to meet short-term IT objectives. We are with our customers in good times, but we are also there to help them navigate difficult circumstances and unprecedented challenges.
We are relentlessly devoted to helping our customers meet the challenges related to resolving their technology needs. One way we achieve this is through our agility in adapting to the unexpected, such as during the earliest stages of the COVID-19 crisis. Because CDW•G plays a critical role in continuing to supply IT products and services to our public sector customers, we prioritized a strategic response that would ensure our customers’ needs were met in the face of a significant strain on the global supply chain. We worked closely with our manufacturer partners to identify product recommendations based on projected availability. At the same time, we maintained focus on the well-being of our communities and helped our customers navigate a rapidly changing environment. We implemented stringent safety measures in our distribution centers in order to maintain business continuity while prioritizing the well-being of our coworkers. Due to our having two distribution centers in different portions of the country, we are able to maintain our supply chain in the event one of those centers goes down for any reason.
For example, when a customer needed to quickly deploy device rollouts to enable distance learning, they leaned on CDW•G to scope, design, and ship solutions in quick order. When the facilities expecting these shipments were closed without advance warning, CDW•G worked closely with the 17 colleges and universities to reroute packages and ensure the essential deliveries were received. Our teams successfully rerouted hundreds of shipments. As the City of Mesa, Information Technology Solutions, Products, and Services 311 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
situation continued to evolve, our teams remained in contact with our carrier partners to provide updates and continued to leverage member input and requirements to inform our company-wide strategic buying decisions.
CDW•G’s unmatched product and solutions offerings, coupled with an unrivaled partner network of leading manufacturers and diverse businesses, enable us to give the City of Mesa and OMNIA Partners Participating Public Agencies a partner that can adapt to any scenario, both in the short- and long-term.
Blended Distribution Model
A significant advantage that differentiates CDW•G in the marketplace is our ability to deliver the right products at the right value, right when you need them. Many of our competitors rely on what we refer to as “virtual warehouses.” These resellers are entirely reliant on their distribution and OEM partners for packaging and shipping customer solutions. This virtual warehouse model introduces extended lead times and uncertainty in sourcing and supply chain security. At CDW•G, we have blended the best of our OEMs and distribution partners’ fulfillment capabilities with our own distribution centers to optimize quick and accurate fulfillment. Our same-day fill rate typically varies between 97% and 99% for credit-approved orders with in-stock products.
Public Sector Expertise
We have more than 30 years of extensive experience providing solutions to public sector customers across segments (federal, education, state and local). Our parent company, CDW LLC, was established in 1984, and CDW•G was established in 1998 to better serve our federal, state and local, and education customers. Public sector business comprised roughly 36% of our total annual revenue in 2022. We maintain over 1,000 contracts in order to serve these customers efficiently and compliantly. Our portfolio demonstrates widespread adoption and relevance, with customers actively transacting across all 50 states.
Under the new contract, we will continue these efforts, with targeted account planning in collaboration with the City of Mesa and OMNIA Partners to expand the contract footprint to small, middle, and large entities.
Litigation, Bankruptcy, and/or Reorganization
J. Describe any present or past litigation, bankruptcy or reorganization involving supplier.
As of the date of submission, there are no known present or past litigation, bankruptcy, or reorganization involving CDW•G.
Felony Convictions
K. Felony Conviction Notice: Indicate if the supplier
a. is a publicly held corporation and this reporting requirement is not applicable; b. is not owned or operated by anyone who has been convicted of a felony; or c. is owned or operated by and individual(s) who has been convicted of a felony and provide the names and convictions.
CDW•G is a publicly held company and this reporting requirement is not applicable.
City of Mesa, Information Technology Solutions, Products, and Services 312 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Debarment or Suspension
L. Describe any debarment or suspension actions taken against supplier As of the date of this submittal, CDW•G certifies that to the best of its knowledge and belief, CDW•G has not been listed by any federal or state authority as debarred or suspended.
City of Mesa, Information Technology Solutions, Products, and Services 313 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
3.2 DISTRIBUTION, LOGISTICS
Products and Services – Overview
A. Each offeror awarded an item under this solicitation may offer their complete product and service offering/a balance of line. Describe the full line of products and services offered by supplier.
CDW•G offers everything the City of Mesa and OMNIA Partners Participating Public Agencies’ IT operations could possibly need – from enterprise-wide services to mouse pads and full turnkey solutions. The depth and breadth of products, services, and solutions CDW•G offers allows the City of Mesa and OMNIA Partners Participating Public Agencies to streamline procurement and increase efficiency by reducing the time and effort of managing multiple contracts. And as technology changes and your needs grow, so do we.
Commitment to Innovation
CDW•G has stayed in line with emerging technologies for more than 20 years. Keeping up with those technologies, such as collaboration solutions, cloud, mobility, and virtualization, has been a major aspect of our ability to grow as a company. We have actively expanded our catalog, certifications, and solutions to address the latest IT developments, including cloud, IoT, drones, and esports so that we can continue to meet the evolving needs of the City of Mesa and OMNIA Partners Participating Public Agencies. In addition, we have dedicated CDW•G resources aligned to these solution areas to help the City of Mesa and OMNIA Partners Participating Public Agencies understand and implement them.
Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies. As a testament to our dedication to innovation, CDW received CRN’s 2023 Internet of Things (IoT) Innovators Award; this annual program honors North American solution providers that recognize the enormous potential of IoT, have integrated cutting-edge technologies into their portfolio, and are driving IoT innovation forward.
Sourcing Products and Building OEM Relationships
CDW•G will continue to invest in high-growth solutions and services capabilities so that we can continue to meet the City of Mesa and OMNIA Partners Participating Public Agencies' needs.
Should CDW•G not have a direct relationship with an OEM, we have been successful in utilizing our vast distribution network (i.e. Arrow, Synnex, Ingram Micro, and more) to source a product request. As such, should the City of Mesa and OMNIA Partners Participating Public Agencies see a product we do not currently have, we will work to ensure you get what you need.
Additionally, our Product and Partner Management team is dedicated to onboarding new OEMs and partners and works proactively to identify customer-leveraged OEMs to onboard into our ecosystem of partners. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally secure product(s) from our local distribution network within 24 hours.
Our sales staff and engineers are in steady communication with customers regarding their needs and vendor partners regarding changing product lines and new offerings. CDW•G is in THECHANNELCO.
CRN.
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City of Mesa, Information Technology Solutions, Products, and Services 314 touch with industry leaders on many levels, and we have ready access to sources that review and rate current products and industry trends.
Acquisitions
Since CDW•G's last proposal to the City of Mesa and OMNIA Partners Participating Public Agencies, we have invested in several meaningful acquisitions that have enhanced our already comprehensive offering even further. Our acquisitions contribute to our ability to continue to meet the evolving needs of our customers. These acquisitions contributed to our being recognized by Frost & Sullivan with the 2022 Global Customer Value Leadership Award for the second year in a row. Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. An overview of our acquisitions over the last four years is as follows:
In October 2019, CDW acquired Aptris, Inc., a distinguished IT service management solutions provider and ServiceNow Elite Partner. Aptris' talent and expertise further expanded our services capabilities in this fast-growing segment of the IT market and enhanced the value that we can deliver to the City of Mesa and OMNIA Partners Participating Public Agencies.
In July 2020, CDW acquired IGNW, a leading provider of cloud-native services, software development, and data orchestration capabilities; this acquisition allows us to continue to provide highly technical solutions to our customers.
In December 2020, CDW acquired assets of Aeritae, a ServiceNow Elite Partner, and Southern Dakota Solutions, a specialist in IT Asset Management design and implementation, allowing us to provide more robust ServiceNow system integration services to our customers.
In March 2021 , CDW acquired Amplified IT, a leading education-focused consultancy that brings a blend of technical skills and knowledge to the K-12 and Higher Education markets. This acquisition strengthens our Education practice so that we can continue enabling and empowering schools to leverage innovation.
In August 2021 , CDW acquired Focal Point Data Risk, a leading provider of cybersecurity services with customers across a diverse set of industries. Acquiring Focal Point has added more resources for CDW·G to better deliver security solutions and services within four areas: Identity and Access Management, Cyber Security and Data Privacy, Cyber Workforce Development, and Risk Consulting. Significantly, Focal Point Academy is the longtime leader in cyber workforce development. This acquisition has propelled CDW to become the largest Security Integrator in North America.
In December 2021, CDW completed our acquisition of Sirius Computer Solutions.
Our acquisition of Sirius combines our full-stack expertise with Sirius's broad portfolio of solutions and a team of experts with more than 5,500 professional and technical certifications who specialize in Business Innovation, Digital Infrastructure, Cloud, Security, and Managed Services.
In February 2023, CDW acquired Locus Recruiting LLC (Locus). an experienced consultin team s ecializin in staff au mentation, information securit , cloud © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 315 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
computing, networking, and infrastructure. Our acquisition of Locus enhances our staff augmentation practice so that we can continue to provide cost-effective resources to support our customers’ needs.
In June 2023, CDW acquired Enquizit, an experienced provider of AWS cloud services, helping us better solve customer challenges and deliver meaningful outcomes through innovative technical solutions.
Partners
As one of the largest value-added resellers (VAR), CDW•G has established strong working relationships with the major suppliers in the technology industry. We maintain these relationships in order to provide the best products, services, and support to our customers. We offer more than 100,000 products from more than 1,100 different manufacturers and software publishers. Our top partners have full-time representation at our sales offices to facilitate requests for information and assist with designing the best possible solution.
Many manufacturers choose CDW•G as their primary reseller because of our vast distribution network and the value-added services that we provide to our customers. CDW•G invests heavily in the training and certification of our account managers and technical staff. We work closely with our vendor partners to remain current with the latest technologies and to deploy and manage those technologies in customer environments. We have received awards and recognition from our manufacturer partners for developing and delivering exceptional solutions.
Specific insight into some of our partnerships is provided below:
Microsoft
As one of only a select group of Microsoft Cloud Solution Providers (CSP) with all solution designations, CDW•G has the expertise you need to get the most out of your Microsoft products. We work closely with Microsoft to ensure that our solutions are cohesive; you get the whole bundle (licenses, migrations, modernizations, automation, and management) directly through CDW•G, which saves you time and money. With deep implementation experience across Microsoft’s portfolio of hardware, software, and the cloud since our partnership began in 1999, we are the right partner for delivering Microsoft solutions.
We are a certified Azure Expert Managed Service Provider with expertise in end-to-end cloud lifecycle management, including assessing, migrating, building, deploying, optimizing, and efficiently managing business solutions on Microsoft Azure.
We have earned all 6 of Microsoft’s Solution Designations and are now among the elite Microsoft partners certified with the Microsoft Solutions Partner Designation for Microsoft Cloud.
In 2022, we received the following awards:
US Device Partner of the Year
Surface Customer Adds Award Winner
Google
We are a Premier Google Partner. Together, Google and CDW•G bring you the best of Google solutions to grow and support your modern workforce. We are one of only four Google partners certified with Google CCAI expertise along with having three of the world’s 66 Google Cloud Fellows on staff. In 2023, we received the following awards:
Microsoft Partner
Azure Expert MSP
I Microsoft
City of Mesa, Information Technology Solutions, Products, and Services 316 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Partner of the Year in the Expansion category for its success in helping customers achieve better results through Google Workspace
Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes
Oracle
We are an Oracle Gold Partner. Our exceptional coverage, relationships, integration, asset management tools, image loads, and streamlined procurement processes allow us to be a trusted advisor on Oracle for the City of Mesa and OMNIA Partners Participating Public Agencies, making it easier to get the Oracle expertise and services needed to provide you with complete Oracle solutions.
Apple
As a Diamond Elite partner, we had a very successful, established relationship with Apple.
Apple products and services combined with our legendary logistics and services capabilities offer the City of Mesa and OMNIA Partners Participating Public Agencies improved profitability and employee productivity while simplifying IT overhead and lowering overall costs.
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies K-12 customers.
Dell
CDW•G has complete access to all of Dell Technologies and Dell EMC’s product lines, selling the entire Dell product portfolio of client devices, displays, accessories, software, data storage, server, networking, and services. This portfolio includes RSA® and VMware®. With over 90 onsite CDW-badged dedicated resources and 250 Dell Technologies-badged resources, the Dell and CDW relationship is stronger than ever and suited to meet and configure all customer IT needs.
HP
We have strong partnerships with both HP Inc. (HPI) and Hewlett Packard Enterprise (HPE); as a Platinum Partner, we have the experience and expertise to help the City of Mesa and OMNIA Partners Participating Public Agencies design the best solution.
This last summer, we received the following awards:
2023 Global Solution Provider of the Year
2023 North America Solution Provider of the Year
2023 Consulting Partner of the Year by Zerto, a Hewlett Packard Enterprise company.
IBM
We are a Diamond Elite IBM Partner and have been providing IBM solutions for over 25 years.
Our IBM-dedicated team consists of nationwide sales, technical, and marketing experts. As an IBM Platinum Business Partner, CDW•G is authorized to sell IBM solutions – from servers and storage to software and technical services. CDW is the leading IBM Security software reseller in the United States.
City of Mesa, Information Technology Solutions, Products, and Services 317 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Lenovo
Our strong partnership with Lenovo is a benefit to our customers, who receive top-quality Lenovo products quickly and efficiently. We are currently the largest Direct Response Channel Partner of Lenovo products.
Panasonic
CDW•G is a Panasonic Diamond-level partner and member of the Panasonic Authorized Reseller Program, authorized for computers and tablets, projectors, professional displays, scanners, and presentation technologies. CDW•G is Panasonic’s largest Toughbook computer reseller in the channel.
Cisco
We are a Cisco Gold Certified Partner. We have attained the broadest range of expertise across multiple technologies, and we are Cisco’s Largest US National Direct Integrator Partner. In November 2023, Cisco recognized us with the following awards:
Data Center Partner of the Year (Global)
Cisco Capital Partner of the Year (Americas)
SMB Partner of the Year (Americas – US)
USA Partner of the Year (Americas – US)
Area Partner of the Year (US – Central)
Commercial Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – Central) SMB Partner of the Year (US – Central)
South Enterprise Partner of the Year (US – Central)
Enterprise Networking Partner of the Year (US – East) Federal Intelligence Partner of the Year (Federal)
Please note that we excluded our Canada, European, and UK awards from this list.
Juniper Networks
We are an Elite Partner with Juniper Networks; we have 100+ accreditations and 10+ certifications, including the Enterprise Routing & Switching Specialization and the Mist AI Specialization.
ExtremeNetworks
CDW•G is an ExtremeNetworks Diamond Partner. We have specializations in Security & Access Control, Cloud, Management & Automation, Data Center, ExtremeWireless, and ExtremeSwitching.
Netgear
Together, CDW•G and Netgear provide high-performance switching, wireless, and security solutions. We are authorized to sell Netgear Business, as well as Wi-Fi and networking solutions, switching, AV, remote management, and more.
Additional Partners
For your convenience, we have provided our line card that includes our full list of 1,100+ partnerships in Appendix 2.
City of Mesa, Information Technology Solutions, Products, and Services 318 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Product Offering
CDW•G’s ability to provide product operating system license, software media, and documentation in the hardware shipment depends on the solution and the OEM; as such, we will comply with the specifications outlined in the product description as listed.
Software
a. Software: National brand name Microsoft, Google, Oracle, Enterprise applications/solutions, cyber security applications/solutions, etc.
CDW•G is pleased to offer software solutions and applications from leading manufacturers, including Microsoft, Google, and Oracle, among many others; please see our Line Card at the end of this section labeled Appendix 2 for a full list of our partnerships; CDW•G has developed close partnerships with more than 300 of the industry’s leading software publishers.
Software and Information Industry Association Membership We are a member of the Software and Information Industry Association (SIIA). SIIA is the principal trade association for the software and digital content industry. It recognizes companies that demonstrate software industry leadership and good corporate citizenship. SIIA Certified Software Reseller (CSR) status is awarded based on the accuracy and completeness of the record-keeping process. We are one of only four resellers with SIIA certification. There is a distinct customer advantage to our membership in the SIIA: in the event that the City of Mesa and OMNIA Partners Participating Public Agencies are audited by the SIIA, an invoice from CDW•G serves as proof of ownership.
Software Products and Solutions
An overview of our software offering includes, but is not limited to, the following:
Business Applications
Application Suites
Document Management
Reporting and Data Analytics
Education
Graphics and Design
Networking and Servers
Data Archiving
Network Management
Storage Networking
Operating Systems
Communication
Programming and Web Development
Security
Authentication
Endpoint Security
Firewalls
Utilities
Virtualization
We are an industry leader when it comes to enabling customers to modernize their environment through the combination of speed and direction.
While contemporary technologies can be beneficial, if executed incorrectly, they can also quickly lead to overlap, confusion, and sprawl. Our team can help the City of Mesa and OMNIA Partners Participating Public Agencies leverage existing technology investments while integrating modern solutions and tools. With the help of CDW•G, the City of Mesa and OMNIA Partners Participating Public Agencies can create simplified outcomes that are easy to manage and fiscally beneficial. Our team delivers full-stack, modern infrastructure and software delivery City of Mesa, Information Technology Solutions, Products, and Services 319 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
focused on cloud native and hybrid-cloud adoption. Key practice areas include, but are not limited to, the following:
Advanced Infrastructure and Hybrid IT: Consulting and delivery services for modern data center architecture, networking, servers, virtualization, and container and cloud platforms.
Full Stack IT Automation & Orchestration: Consulting and delivery services in modern concepts for systems automation, infrastructure-as-code (IaC), and configuration management from physical network and servers to cloud.
Systems Integration & Software Engineering: Consulting and delivery services in modern software development and delivery, web development, mobile development, distributed systems, microservices, and serverless environments. DevOps: Consulting and delivery services in DevOps, cultural assessments, organizational redesign, continuous integration/continuous deployment (CI/CD), and modern software delivery.
Software Services
In addition to our comprehensive software application and solution offering, CDW•G also has a variety of services to help you with your software needs. CDW Software Services takes a preand post-sales consultative approach to help you manage the assessment, validation, deployment, and management of software assets through every stage of their lifecycle. Our Total Software Management solution provides everything you need to make every step of software management simple and effective. CDW•G has everything the City of Mesa and OMNIA Partners Participating Public Agencies need to begin exploring software options, including, but not limited to, the following:
Extensive knowledge of the software industry and publishers Insight into the latest trends and products
Decades of experience in enhancing software environments Comprehensive process to review goals and technical requirements A comprehensive portfolio
Expertise in cloud apps
Our software experts will identify your current license position and renewal timeline, as well as provide a review that is easy to understand so that you can maximize returns on your software investment. Our review helps you organize and track software, prepare for purchases, and educate teams about the software infrastructure. The review:
Determines whether current agreements fit your needs
Identifies opportunities for agreement consolidation
Shows when your agreements are up for renewal
Our long-standing partnerships with top software vendors give us a deep understanding of each one’s unique licensing requirements. CDW•G is committed to maintaining the highest level of knowledge and expertise surrounding software solutions. We will leverage our close partner relationships and continue to invest in our workforce to ensure we stay in front of the everchanging landscape within this area.
City of Mesa, Information Technology Solutions, Products, and Services 320 Success Story - Local Community-Development Services
Background
This local government entity sought assistance for their IT licensing renewals and assistance in guiding their organization through the intricacies of software licensing agreements. The customer contacted CDW•G to assist with their upcoming renewals, help manage their software licenses, maintain compliance, and optimize costs.
Solution
CDW•G has a thorough process to ensure that the customer's needs were met. This engagement included a detailed evaluation, careful planning, negotiating with vendors, finding cost-effective solutions, minimizing risks, and keeping meticulous records. Not only did this approach meet the customer's immediate licensing requirements, but it also had long-term advantages in terms of regulatory compliance, cost reduction, and resource management.
Outcome
With the help of CDW•G, the customer was able to renew their essential software licensing on time, ensuring uninterrupted access to critical resources. This positions them to manage IT resources effectively and allocate budgets efficiently.
In the end, the customer's CDW·G team provided expertise on licensing models, negotiation strategies, and industry standards to ensure compliance, prevent legal complications, and reduce expenses.
Software Value-Added Services for the City of Mesa and OMNIA Partners Participating Public Agencies
CDW·G does not compete on price alone. As a vendor-neutral solutions provider, assisting with presales recommendations is one of our strong suits. We are the number one reseller to many of our vendor partners, such as Microsoft, VMware, and Adobe. Therefore, we have the expertise, experience, and resources to provide the best solution for the City of Mesa and OMNIA Partners Participating Public Agencies. Our close relationships mean that we receive competitive price offers and timely notifications regarding product changes. This allows the account team to keep the City of Mesa and OMNIA Partners Participating Public Agencies appraised of new product releases, version changes, and price changes, all of which affect how you purchase software.
CDW·G offers the City of Mesa and OMNIA Partners Participating Public Agencies the following value-added services:
• Assessments
• Software License Review
• Demonstration Labs (such as our Microsoft Experience Center) • Virtualization Assessment
• Security Threat Check
• One-to-One Readiness
• Trial License Key Codes
• Educational resources and important notifications, including email notifications, webinars, CDW's Solution blog, Software Simplified, and White Papers, among others • Software purchase reports
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services • Available software promotions
• Sponsored vendor events designed to keep the City of Mesa and OMNIA Partners Participating Public Agencies in the know of industry trends Licensing Strategy Consultation
• Current licensing assessment
• Analysis of current and future needs
• Discussion regarding procurement preferences
• Multiple quotes for side-by-side comparison
Ongoing Licensing Strategy Sessions
• New products
• Software Assurance benefits utilization
• Changes in licensing structure
• Future procurement planning
Quarterly and Ad Hoc Reporting
• Help for managing maintenance agreements
• Reminders for expiration-sensitive products
• Analysis of options for coterminous agreements
• Comprehensive online reporting of all software purchases from CDW·G Customized Procurement Plan
• Multi-year license procurement roadmap
License Agreements
• Provide for the City of Mesa and OMNIA Partners Participating Public Agencies Education on License Agreement Terms & Conditions
• License Agreement setup and processing
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Our expertise extends to everything from the evaluation process and technology planning to software purchasing and the contract management tasks ahead. CDW·G is committed to coordinating the resources needed to provide helpful insight on right-fit options for your specific needs. In fact, we have over 320 coworkers specifically dedicated to Software Licensing, Solutions, and Services.
We believe the City of Mesa and OMNIA Partners Participating Public Agencies will find that our business model provides one of the best values that the industry has to offer for licensed software. Our resources and our value-added tools provide the City of Mesa and OMNIA Partners Participating Public Agencies with the pricing and partnership that you deserve and make procurement easier. We have the best-in-class solution today, but we will continue to evolve in order to maintain our leadership role, expand and enhance our value proposition, and better serve the City of Mesa and OMNIA Partners Participating Public Agencies.
Success Story: Local Government Entity
Background
In 2022, this local government entity transitioned from on-premise technology solutions to the cloud and required continued guidance to understand the solutions, licensing support, and help to educate their end-users. The customer wanted a partner to help evaluate their current © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 322 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
license entitlements and solutions to fit user profiles. Their top priorities were to reduce costs and improve end-user satisfaction.
Engagement and Solution
We have managed the customer’s Microsoft Enterprise Agreement (EA) for the last six years and conducted regular communication and quarterly business reviews to stay in touch with the customer’s needs. As a part of the year 1 true-up process, we engaged the customer to review licensing and end-user functionality requirements.
To help this customer meet their goals, we provided them with cost analysis and guidance for Microsoft M365 E3, E5, and F3 products in addition to on-premise server products, including SQL and Windows Servers.
Outcome
CDW•G’s engagement helped the customer to consolidate their licenses and achieve cost savings by requesting reductions on cloud licenses prior to their two-year anniversary and replacing them with M365 E3. By educating the customer on license compliance and options to Step-up, this local government entity recognized significant cost-savings. Ultimately, the customer greatly appreciated CDW•G’s contribution and has recognized an enhanced Microsoft experience overall.
Personal Computer Systems
b. Personal Computer Systems: National brand name desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise Tier and Middle Tier Contractors that are business related computers, manufactured by companies, such as, Apple, COMPAQ, Dell, Gateway, Hewlett Packard, IBM / Lenovo, Panasonic, and Toshiba.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s broad array of offerings includes desktop PCs, notebooks, laptops, tablets, and other related devices from Enterprise and Middle Tier contractors. We are authorized to sell the various partners’ full suites of products: Apple, Dell, Hewlett Packard (HP), IBM, Lenovo, and Panasonic, among many others.
Desktops
Desktop computers come in all shapes and sizes and are used for tasks ranging from web browsing to high-resolution media creation, and CDW•G offers products to meet any need. We offer All-in-One computers, Mini PCs, Thin Clients, Towers, Workstations, and more. Our selection includes popular brands, including, but not limited to, HP, Dell, Lenovo, Acer, Asus, Apple, among others. Additionally, the City of Mesa and OMNIA Partners can buy desktops prebuilt or parts can be purchased and assembled in the configuration of your choosing; desktops can be upgraded or customized to grow alongside your needs as a user.
Laptops & 2-in-1s
When you need the power of a desktop but lack the space, laptops are an excellent solution for mobile computing. 2-in-1 computers are another powerful portable solution because, while similar to laptops, these devices can function as tablets and benefit from the integration of touchscreen displays or drawing accessories in some models. CDW•G has a wide range of laptops and 2-in-1s computers ready to meet any of your needs, including, but not limited to, those from Acer, Dell, HP, Microsoft, Panasonic, and more.
City of Mesa, Information Technology Solutions, Products, and Services 323 Tablets
Sometimes, both desktops and laptops may be too large for a particular space. Tablets are versatile devices that can perform many of the same tasks as their counterparts but in an easily transportable package. When combined with peripherals such as dedicated keyboards or additional displays, tablets can further blur the line between themselves and their desktop counterparts. We offer tablets from popular brands like Apple, HP, Lenovo, Panasonic, Samsung, and more.
Success Story: Large Device Rollout for the US Census Bureau Background
When the US Census Bureau wanted to increase security and accessibility for the last Decennial Census, the Bureau trusted CDW•G.
The Census Bureau had a short-term need for mobile devices to enable a workforce to accurately capture data about America's people and its economy. Secure and easily accessible, the ideal device would utilize satellite technology to help field workers visualize each neighborhood.
We compared manufacturers to determine which could provide the most reliable, costeffective technology. The products that best suited the Bureau's needs and those that were recommended to the customer included the Apple iPhone and a lightweight Dell laptop with a custom case and adjustable straps.
CDW•G was responsible for acquiring the devices, provisioning and configuring them, and getting them to the Census Bureau's local offices.
Outcome
Our service model offered the solution on a subscription basis to keep costs predictable and ensure mission alignment. In addition to overall program management, CDW·G offered mobile devices and accessories, custom device configurations, equipment staging, kitting, imaging, and inventory management. Our offerings also included wireless services from multiple cellular carriers, nationwide deployment, user help desk and field support, secure asset management, and device decommissioning and disposition when data collection concluded. CDW·G could quickly redeploy assets if there were any personnel changes.
Approximately 60,000 laptops, 350,000+ iPhones, and 25,000 iPads were issued under management.
Our state-of-the-art distribution and configuration centers provided logistical agility and flexibility while demands fluctuated. Together, we simplified the Bureau's processes and increased efficiency while remaining secure. Read more about this story here. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 324 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Standard Business and High End Workstations
c. Standard Business Workstation: These will be used for typical tasks, which will include word processing, spreadsheet analysis, database management, business graphics, statistical analysis, internet, and other office automation activities. Product will include the operating system license, software media and documentation in the hardware shipment.
d. High End Workstation: These will be used by application developers using GIS, CASE or other high-level language development tools, Computer Aided Design and Drafting professional, Internet Application developers or other sophisticated application work. Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G's standard business and high end workstation offering allows the City of Mesa and OMNIA Partners Participating Public Agencies to experience professional-grade performance with our selection of solutions. Our offering includes solutions designed to handle any task, including creating projects and application development.
CDW•G offers workstations with processor speeds of 1.1GHz all the way up to 5.6GHz with hard drive capacities ranging from 256 gigabytes to 8 terabytes. Brands include, but are not limited to, Apple, BOXX, Dell, HP, Lambda, Lenovo, and more.
Laptop Computers and Notebooks
e. Laptop Computer or Notebook: These will be used by traveling or remote access user for typical office automation and business productivity use. With a port replicator or docking station, it may also be used as a standard desktop.
Product will include the operating system license, software media and documentation in the hardware shipment.
CDW•G’s product portfolio includes laptop computers, 2-in-1 laptops, notebooks, port replicators, docking stations, and more from leading manufacturers, including Acer, Dell, HP, Lenovo, Microsoft, Panasonic, Samsung, and others. An overview of our offering includes, but is not limited to, the following:
Windows Laptops
We offer a wide selection of Windows-based laptops; Windows laptops have many powerful tools integrated into the operating system that are uniform across various businesses.
MacBooks
Apple products, specifically MacBooks, are among the most popular laptops globally for both students and professionals. These devices are a perfect hybrid of aesthetics and performance and have robust and powerful software that is standard in each machine. MacBooks also effortlessly pair with other Apple products, such as iPhones or Apple Watches, to maximize the performance of each device.
Note: Only Apple is allowed to sell Apple products to K-12 customers, including both private and public schools. If this policy is repealed, CDW•G is equipped and ready to serve the City of Mesa and OMNIA Partners Participating Public Agencies.
Chromebooks
Chromebooks are excellent alternatives that function using applications hosted on the internet.
This way, the cost of Chromebooks can remain affordable without sacrificing functionality.
CDW•G has a large selection of devices that can meet the City of Mesa and OMNIA Partners Participating Public Agencies’ diverse needs.
City of Mesa, Information Technology Solutions, Products, and Services 325 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Ultrabooks
Ultrabooks are powerful laptops that are slim in size but feature industry-leading technology geared towards pushing performance to the absolute maximum. Ultrabooks are also an excellent choice for any design or media-based work. Their robust components allow for maximum performance in multiple locations.
Network Equipment
f. Network Equipment: This includes equipment primarily used for communications over an IP network. This includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces (i.e. serial, T1, T3, OC3) and fiber channel. Class of equipment should include home office, small and medium business, and enterprise. Contractors may include, but not limited to, Cisco Systems, Dell, Juniper Networks, HP, Extreme Networks, Enterasys Networks, D-Link, Netgear, and Brocade Communications Systems.
CDW•G’s broad array of offerings includes servers (physical and virtual), layer 2 and layer 3 switches, routers, area wireless access points, point-to-point wireless access, optics, media interfaces, and fiber channels. The class of equipment that we offer includes home office, small and medium business, and enterprise. We are authorized to resell from more than 1,100 leading manufacturers, including, but not limited to, Cisco, Dell, Juniper Networks, HP, Extreme Networks, and Netgear. CDW•G will work with the City of Mesa and OMNIA Partners Participating Public Agencies to determine the best networking equipment to meet each of your needs.
An overview of our network equipment product offering includes, but is not limited to, the following:
Network Adapters
Ethernet Adapters
Host Bus Adapters
Transceiver Modules
Network Management
Console & Device Servers
Load Balancers
Network Management Devices
Network Testing
Print Servers
Network Security
Firewalls & VPN
Security Appliances
Security Tokens
Security Cameras & Surveillance
Proximity Cards & Readers
Security Cameras
Routers
Wireless Routers
Cable & Phone Routers
Router Modules and Accessories
Data Routers
Security Routers
SD-WAN
Switches
Ethernet Switches
Fiber Channel Switches
Modular Switches
Wireless Access Points
Indoor/Outdoor
Enterprise
Mesh
City of Mesa, Information Technology Solutions, Products, and Services 326 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Monitors
g. Monitors: These will include plug and play compatible monitors that are manufactured for the above systems and/or any other brand that may be specifically called for by the ordering entity and which meet the most current UL and OSHA requirements.
CDW•G’s product portfolio offers a variety of monitor solutions, including plug-and-play compatible monitors. Should the City of Mesa or any OMNIA Partners Participating Public Agency have specific UL or OSHA requirements to meet, we will work with you to determine the best products that meet your needs, requirements, and budget.
CDW•G understands that the right computer monitor or display can make all the difference. No matter the purpose, we get that a good monitor is important to you. CDW•G offers a wide range of monitor and display types with response times of less than 2 ms and 4k resolution. Plus, we partner with all the top monitor brands, including Acer, ASUS, HP, Lenovo, LG, MSI, ViewSonic, and many more.
Computer Monitors
Computer monitors are an integral part of any setup. For design and media-specific industries, high-resolution monitors are a must and need to be paired with an adequate graphics card.
Other display solutions, such as business computer monitors, are capable of standard office tasks such as word processing or web browsing. No matter what you need a display for, CDW•G has a large selection of computer monitors from industry-leading brands and manufacturers. We are committed to working with you to determine what suits your needs.
Large Format Displays
One of the most powerful tools for a modern business is the implementation of large-format displays. Everything from adaptive menus to digital signage and anything in between can quickly be displayed or adjusted on these large screens. Devices such as smart boards have changed the educational landscape and make lessons and presentations more accessible and diverse than ever before. For advertising, these displays save money and significantly reduce paper waste and the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental footprint.
Monitor Accessories
CDW•G experts can help the City of Mesa and OMNIA Partners Participating Public Agencies determine which accessories will work best for you and how they can improve your setup.
Monitor accessories like mounts or privacy screens allow you to maximize productivity in any location. Other accessories like specific cables or adapters work to ensure any device can interface and work with any monitor.
Projectors
In addition to a large selection of monitors and accessories, CDW•G also offers projectors.
While not technically monitors, projectors are a common form of computer display that allow the City of Mesa and OMNIA Partners Participating Public Agencies obtain display sizes far more extensive than any screen. These large-size displays are perfect for video conferencing with groups, work presentations, staff meetings, or even community events in the park. We offer interactive projectors, large venue projectors, office projectors, as well as projector accessories, from leading brands such as Epson, Sony, LG, and more.
City of Mesa, Information Technology Solutions, Products, and Services 327 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Computer and Network Products, Peripherals, Accessories, and Components
h. Computer and Network Products, Peripherals, Accessories, and Components: Complete availability of major manufacturer's product lines on items such as, but not limited to RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, etc.
With a product portfolio that includes 100,000+ products, CDW•G can meet the needs of the City of Mesa and OMNIA Partners Participating Public Agencies. We are pleased to offer the items you need, including, but not limited to, RAM, graphic accelerator cards, network interface cards, cables, printers, scanners, monitors, AV equipment, unified communications hardware, mobility hardware, modems, routers, switches, keyboards, drives, memory cards, cables, batteries, power management, supplies, and more.
Our product offering for this category includes, but is not limited to, the following:
Cables
Audio & Visual Cables
Cable Management
Cable Organizers
Clips
Cable Ties
Desk Cable Solutions
Cables & Connectors
Cable Connectors
Power Cables
Ethernet Cables
Cat 6 Cables
Fiber Optic Cables
Network Cables
Monitor Cables & Adapters
USB Cables & Adapters
USB Adapters
USB Cables
UB Hubs
Computer Accessories
Computer Components
Computer Memory
CPUs
Motherboards
Computer Monitors
Docking Stations & Port Replicators
Keyboards & Mice
Keyboards
Keyboard & Mouse Bundles
Mice
Laptop Accessories
Laptop Batteries
Laptop Chargers & Adapters
Laptop Memory
Carrying Cases
Monitor Accessories
Monitor Cables & Adapters
Monitor Mounts
Privacy Screens
Tablet Accessories and Cases
Electronics
Cameras & Video Cameras
Cameras
Drones & Accessories
Video Cameras
Cell Phones & Accessories
Smartwatches
STEM & Robotics
Beginner to Advanced Kits
STEM Tools and Accessories
TV & Video
City of Mesa, Information Technology Solutions, Products, and Services 328 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Cell Phones
Cell Phone Cases
Headphones
Microphones & Audio Systems
Phones & Phone Accessories
Conference & Speaker Phones
Landline Phones
VoIP Phones
Streaming Devices
TV Accessories
TVs
Video Conferencing
Conference Room Cameras
Video Conference Systems
Webcams
Power
Battery Backups
UPS Accessories
UPS Battery Backups
UPS Battery Replacements
Computer Accessories
Laptop Chargers & Adapters
Power Supplies
Power Management
Power Strips & Surge Protectors
Racks & Enclosures
Air Distribution & Cooling
Rack Accessories
Racks & Cabinets
Storage & Hard Drives
Drive Arrays
Duplicators
Flash Arrays
Hard Drive Arrays
Hard Drives
Internal Hard Drives
External Hard Drives
Storage Media
DVD & Blu-Rays
Tape Cartridges
Storage Mounts & Enclosures
USB Flash Drives
Information Technology/Educational Furniture
i. Information Technology/Educational Furniture: Includes furniture design, delivery, installation, parts, maintenance, and repair and replacement.
CDW•G offers Information Technology and Educational Furniture to the City of Mesa and OMNIA Partners Participating Public Agencies. We offer furniture design, delivery, and installation, along with services that are included with the OEM offering, which may include parts, maintenance, repair, and replacement. We offer a variety of information technology and educational furniture from leading manufacturers, including Varidesk and Ergotron, that can meet the needs of customers ranging from small local government to the largest university system. CDW•G offers IT and educational furniture, including, but not limited to, sit and stand desks, office chairs, workstations, desktop accessories, ergonomic accessories, mounting hardware, printer and scanner accessories, as well as office basics and tools, calculators, document scanners, document cameras, charging carts, and more.
Classroom Design
Whether the City of Mesa and OMNIA Partners Participating Public Agencies are creating a space that supports individual study, large group work, or putting together makerspaces for City of Mesa, Information Technology Solutions, Products, and Services 329 STEM/STEAM students, the possible classroom layouts and technology configurations are endless. Whatever you're trying to achieve, CDW·G can make IT happen.
In fact, CDW Blueprint to Design® is an ideal tool to help districts, schools, and teachers reimagine their classrooms and building space to maximize learning outcomes. The program was created in 2017 and helps educators navigate the addition of classroom IT products and technology, alongside stationary and modular classroom furniture, and create collaborative learning environments. Since then, more than 900 K-12 schools and universities have participated in the program.
Our Education Strategists, teamed with our CDW•G Solution Architects and Account Team, work together to help educators figure out the best classroom design for their space, ensuring space maximization aligned with the desired purpose. Since CDW•G is vendor-neutral and has an extensive product offering, we recommend the best vendor for that given classroom, school, or district.
Success Story: Rochester City School District
Background
Leaders of Rochester City School District (RCSD) came to a few important conclusions several years ago: they needed to modernize instruction, they wanted education to be engaging and interactive, and redesigned learning spaces would be a big piece of the puzzle.
Like many innovative schools, RCSD envisioned a classroom with comfortable seating, modular furniture to suit variety of instructional needs, and technology that includes mobile devices, Wi-Fi, and digital displays. To create the proof of concept, the district turned to CDW's Blueprint to Design.
Engagement and Solution
RCSD leaders met with CDW·G Account Managers and an Educational Strategist to discuss their objectives. The CDW•G team shared those findings with designers, who created several choices for RCSD to review, including full-color, 3D renderings. The district also wanted flexible furniture and a variety of seating for all grade levels.
District leaders were impressed with CDW•G's design work, and once they settled on a plan, they built a 25-by-24-foot modern classroom that is stylish, colorful, and airy. In one configuration, two sets of curved desks are arranged in a circle, so students can work individually or in groups. RCSD also equipped the room with a cart of 30 Chromebooks, fast Wi-Fi through a Cisco Systems access point, a MakerBot Replicator 3D printer, and tablelevel charging stations. Two 75-inch Triumph interactive flat-panel displays hang on the walls, flanked by a table and soft-cushioned, rainbow-colored stools.
Students roam around the classroom to collaborate and problem-solve. They use Chromebooks, but they also use pencil and paper. Every desktop doubles as a dry-erase board, so students can jot notes and sketch on their desks.
Outcome
Rochester's new modern classroom has garnered rave reviews from students and teachers.
The room hosts fifth graders from around the district for internet safety and digital citizenship classes. Older students use the space after school for online credit recovery. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 330 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
As district leaders hoped, the classroom has inspired educators to reimagine other learning environments, including libraries and makerspaces. Read more about how CDW•G helped RCSD design a custom learning environment here.
Services Offering
j. Services: Services such as, but not limited to cloud computing, consulting, technical support, leasing/financing, trade-ins, repair, design, analysis, configuration, implementation, installation, training, maintenance, advisory, managed and support services, staff augmentation, professional services, etc. In addition, services that are related to the design, use, or operation of the products being purchased such as system configurations, testing, hardware/software installation, upgrades, imaging, etc. Services may also include materials, equipment, and supplies provided by the Reseller under an SOW Note: All hardware should come assembled. For example, if extra memory, additional drives, or peripherals are ordered, the Contractor must install them unless the Participating Agency requests, that they not be installed.
CDW•G provides the required services listed above with insight into each throughout the remainder of this section. Our full-stack engineering services team focuses on digital transformation – from code and applications to cloud, data, and security – to help you accelerate innovation, enhance user experiences, and optimize collaboration, all while delivering agility and cost efficiencies.
Lifecycle of Services
In today’s competitive market, the speed of digital priorities is critical to success, yet technical complexities can slow progress. CDW•G’s full lifecycle of services supports the City of Mesa and OMNIA Partners Participating Public Agencies’ internal team and helps you focus on your short-term and long-term goals. Our experts help you design, orchestrate, and manage your technology environment:
Design – Advisory and Assessment
Using a wide breadth of tools, data, and decades of expertise, we offer strategic advisory services, workshops, assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth. This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.
Orchestrate – Building, Implementation, Deployment
Our expert engineers configure and deploy your solutions to help the City of Mesa and OMNIA Partners Participating Public Agencies implement technology according to your organization’s unique needs and ensure it works from day one. We build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.
Manage – Continuous Support and Operations
CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies save time and money and augment internal IT team bandwidth with 24/7/365 support and expert management of any aspect of your technology solution.
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City of Mesa, Information Technology Solutions, Products, and Services 331 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Managed services: With proactive monitoring, automation, alerting, analysis, maintenance, and performance of operational functions of an organization’s contracted technology environment, CDW•G provides end-to-end support of your complex environments.
Technical support and continuous improvement engagements: CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.
We provide greater insight into our full Managed Services capabilities later in this section.
CDW Services Overview
Our professional services help the City of Mesa and OMNIA Partners Participating Public Agencies amplify your capabilities at any stage of your technology journey. IT services are a critical necessity for government entities and public agencies. Our IT services are built to help the City of Mesa and OMNIA Partners Participating Public Agencies tackle various day-to-day challenges, such as increasing efficiency and maximizing costs, while allowing you to free up your internal resources to focus more on core projects. However, not all government entities and public agencies are fully equipped with the necessary resources or have access to the technical experience and support that they need. Our services allow the City of Mesa and OMNIA Partners Participating Public Agencies to focus more on their residents and constituents.
CDW Services consists of the following services, each with its own focus, experts, and capabilities:
CDW Infrastructure Services provide expertise, tools, and resources to scale and future-proof your infrastructure. We help the City of Mesa and OMNIA Partners Participating Public Agencies upgrade existing architecture and prepare for what’s to come, whether on-premises, migrating Figure 15. CDW•G’s Lifecycle of Services
Desired Outcomes ------
250,000+ customers understand
CDW is their expert partner
Managed Services NPS 60+ :-L
Service Desk 6+ Languages
550+ Managed Services Team
24/7 Operations
10,000+ Certifications
Delivery to 160 Countries
Professional Services NPS 70+
54 U.S. & 12+ International locations
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4,500 Engaged Sellers
600 Field Sellers
1,000 Solution Architects
2,000 Expert Engineers
1,000 Tech Coworkers lnt'I
300 Software Engineers
1 Million Sq. Ft. Distribution Space
10,000 Configurations per day
Unmatched Expertise
20+ Partner Early Field trials
1,200 Solutions Partners
All Industry Verticals
Full- stack hybrid cloud
50+ Partner Advisory boards
City of Mesa, Information Technology Solutions, Products, and Services 332 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
to the cloud, or in the cloud. We also modernize applications, streamline delivery through DevOps (CDW Development Services), and write custom, cutting-edge apps that drive business. To ensure all of your needs are being met, we have broken our Infrastructure Services into the following categories:
CDW Hybrid Cloud consists of cloud and hyperconverged infrastructure services. CDW Networks deals primarily with enterprise networking as well as data center networking.
CDW Data Center encompasses soft-ware defined data centers, data center migration and optimization, next-gen backups, compute and storage solutions, as well as power and cooling solutions.
CDW OS includes operating systems, applications, and services. CDW Software Engineering includes DevOps, as well as software design and consulting.
CDW App Modernization deals specifically with Application Modernization.
CDW Workspace Services provide a comprehensive approach that allows employees to work from anywhere, on any device. We enable the City of Mesa and OMNIA Partners Participating Public Agencies to build a communications platform that grows with you, is rapidly adopted by end users, and helps improve business outcomes through seamless collaboration. Our workspace services are broken into the following categories to meet a variety of complex needs:
CDW Collaboration services deal primarily with communications, messaging and conferencing, video, applications such as Office 365, engagement contact centers, as well as portals and content collaboration.
CDW Endpoint services encompass management and security, mobility, mobile workspaces, unified endpoint management, and managed print services and printer supplies programs.
CDW Security Services provides independent evaluations of security posture and helps government agencies fortify their weaknesses. Our certified experts design comprehensive strategies and solutions for protection and response. Our security services are broken into the following categories:
CDW Secure Platform includes next-generation firewall and IPS, content security, identity and access management, network visibility, and endpoint protection, as well as policy and access.
CDW Detect and Respond deals with log aggregation and correlation, as well as security incident response.
CDW Information Security deals only with information security services.
CDW Data Services, including artificial intelligence (AI) and machine learning (ML) services, offer actionable insights that give you a stark competitive advantage. Design, build, and deploy modern data analytics and AI/ML solutions for storing, transforming, discovering, and operationalizing your data. We have broken our data services into the following categories:
CDW Data focuses on data modernization and data analytics. CDW AI/ML deals specifically with machine learning analytics (ML) and artificial intelligence (AI) data analytics.
CDW Support Services delivers custom warranty, maintenance, and support services that augment your IT staff so they can focus on maximizing business outcomes. We offer a variety of support services for hundreds of manufacturers; these services include the following:
City of Mesa, Information Technology Solutions, Products, and Services 333 • CDW Technology Support is a branded service backed by the Original Equipment Manufacturer (OEM) collaborative warranty support service. Our depth and breadth of expertise enable us to get a top-level engineer quickly, resulting in faster incident resolution.
• CDW Extended Support provides continuous break/fix support service on equipment that its manufacturer no longer covers (N-1 or older) or is nearing end-of-service (EOS) life.
• Help Desk Services connects you with our Managed Services team and helps put the right people, processes, and tools in place.
• Warranty and Maintenance Services allow us to keep your equipment - and organization - running with expanded and extended warranties as well as custom maintenance contracts that include on-call experts and break/fix agreements.
CDW Configuration and Integration Services make sure your new technology is ready to work on arrival, whether we are building out a data center solution with fully configured racks, facilitating a multisite deployment of pre-configured computing devices, or handling singledevice provisioning. We offer basic and advanced services:
• CDW Basic Configuration and Integration Services include hardware integration, software configuration, asset tagging and reporting, custom laser engraving, Windows autopilot enrollment with lntune pre-provisioning, Chrome OS White Glove Service (WGS), and Zero-Touch Enrollment (ZTE), inserts, kitting, and custom packaging, buy and hold services, mobility services, and burn-in services. • CDW Advanced Configuration and Integration Services consist of hosted VPN services, custom imaging, network and security device configuration, and rack configuration.
Success Story: Citizen Support Entity
Background
This State has more than 200 libraries dispersed throughout business centers and other areas where community members frequently visit. To increase efficiency, this State entity wanted to digitize their content and workflow to lessen the processing and approval time for public benefits applications. The customer's goal was to offer convenient access in a friendly environment while also downsizing the number of staff needed in the process.
Engagement and Solution
As their chosen consultant, CDW·G answered any remaining questions regarding the hardware and use cases to ensure that the solution matched the desired outcome. The CDW•G Team also determined which CDW Configuration Services would be most applicable to this project and the customer's overall mission.
CDW•G provided the state with an end-to-end solution. First, we provided proof of concept and created a desirable bill of materials. To best meet citizens' needs, we determined the ideal fit of Chrome tablets that would be suited for long hours of operation in high-touch environments. The Chrome tablets have many benefits, such as built-in security, ease of deployment through Zero Touch Enrollment, and centralized manageability via the Chrome Operating System (ChromeOS). This reduced the total cost of ownership to the customer. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 334 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CDW•G then looked for a kiosk that would complement the Chrome tablet and recommended necessary modifications. Finally, the team acquired demo units for the State to test.
Outcome
CDW•G positioned a complete solution that will allow the State’s citizens to conveniently access government applications at over two hundred library locations across the State. Their CDW•G Team was diligent in addressing each of the customer’s requirements and concerns, thoroughly reviewed proof of concept, and effectively collaborated with partners to provide the best solution.
Cloud Computing Services
CDW•G understands that the City of Mesa and OMNIA Partners Participating Public Agencies have many technology provider choices. When working with CDW•G, you get the best total solution the industry offers without the limitations inherent when dealing with either a manufacturer or a specific partner. CDW•G works with customers to develop coordinated and cost-effective Cloud Solutions through the following range of services:
Discovery and Assessment: Understanding of environment, usage, challenges, and requirements
Planning and Design: Evaluation of providers, recommendations, and proof of concept Migration Services: Smooth deployment of the solution Integration Services: Full integration with existing applications Application Modernization: Turning monolithic legacy apps into cloud micro-services Aggregation Services: Streamlined administration and aggregated billing Managed Services: CDW•G hosted and remote managed services or partner-managed services
Fulfillment Services: Onboarding, reporting, billing, partner reconcilement, and renewals
As a leading provider of Cloud Solutions, we can help the City of Mesa and OMNIA Partners Participating Public Agencies assess your priorities and determine which applications and processes should and shouldn't be moved to the Cloud. We also help you design the best delivery model, whether public, private, or a hybrid model, that provides the greatest flexibility to customize your solution. Furthermore, our pre-qualified partner network makes it easy to find the right providers and to create a comprehensive, multi-vendor solution that meets your specific needs.
Consulting and Advising Services
Our IT consulting and professional services team — over 1,000 professionals strong — delivers personal service that helps the City of Mesa and OMNIA Partners Participating Public Agencies understand and meet your organizational and technological needs. A key differentiator for our Advising and Consulting practice is that our experts go beyond advising; CDW•G can deliver on whatever the City of Mesa and OMNIA Partners Participating Public Agencies need. Because of our ability to design and deliver, our consultants incorporate their technical knowledge and experience into the design, assessment, and implementation. Our comprehensive approach ultimately mitigates risk through experience to ensure that customers like the City of Mesa and OMNIA Partners Participating Public Agencies get it right the first time.
City of Mesa, Information Technology Solutions, Products, and Services 335 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
We have expertise and certifications across diverse industries in the public and private sectors.
Our project managers and consultants work directly with you to design and implement every facet of your IT solution.
Using a wide breadth of tools, data, and years of expertise, we offer strategic advisory services, workshops, and assessment, planning, and design engagements with our engineers that consider your specific needs and make recommendations to address gaps and optimize growth.
This includes documentation, analysis, and creation of materials that detail the bridge between your current and future state.
Presales Consulting
A unique advantage of CDW•G’s business model is that the City of Mesa and OMNIA Partners Participating Public Agencies have access to an incomparable depth and breadth of valueadded technical expertise. Our highly trained and experienced Technology Specialists and Solution Architects provide expert consulting advice and ongoing support. In addition, our strong relationships with manufacturers enable your CDW•G Account Team to provide presales consultation, technology roadmaps, and other assistance quickly. In fact, many major vendor partners have dedicated staff at CDW•G.
During the presales phase, service consultation focuses on understanding the City of Mesa and OMNIA Partners Participating Public Agencies’ requirements and engaging the appropriate technology specialists, systems engineers, and solution architects. We work to identify potential solutions that meet each Participating Public Agency’s needs before presenting those solutions in a proposal or product demonstration. We strive to educate the City of Mesa and OMNIA Partners Participating Public Agencies about products and services by providing a comprehensive overview of its features and benefits.
Below is an overview of those who can be engaged to support the City of Mesa and OMNIA Partners’ Participating Public Agencies during the presales consultation process and beyond:
Technology Specialists
Our teams of technology specialists are highly trained and experienced in various products and technologies, including the following:
Leasing and Finance
Managed Print Services
Mobility
Networking
Power and Cooling
Servers and Storage
Software Licensing and Management
Unified Communications and
Collaboration
Voice and Data
Security
Presales Systems Engineers
We have a large team of over 100 presales systems engineers who hold vendor-funded positions and provide presales support for that particular partner’s products. These experts assist with evaluating products based on your unique operational requirements and budgetary constraints. They review quotes for product compatibility, functionality, and compliance.
Solution Architects
Our teams of solution architects work closely with the vendor partners whose solutions they design. They assess your environment and work with your IT staff to design plans for solutions City of Mesa, Information Technology Solutions, Product s, and Services 336 that boost productivity and improve operational efficiencies. Extremely knowledgeable about the latest technologies, they have important insight into the pros and cons of different solutions.
Onsite Vendor Representatives
CDW•G has manufacturer and software publisher representatives onsite at our sales offices to assist account managers and specialists with requests for technology roadmaps and to provide training on an ongoing basis. Our strong relationships facilitate presales consultation and timely notification regarding product changes and products going end of life.
Data Center Transformation Team
In addition to our presales consulting team and resources, our advanced consulting arm, the Data Center Transformation (DCT) team, has both the resources and expertise to collect complex data, provide custom reporting, and tailor our advisory outcomes to the unique needs of the City of Mesa and OMNIA Partners Participating Public Agencies. CDW•G is aligned with industry trends across technology organizations and industries, including state, local, and education. CDW•G reins in the complexity of industry trends and tailors it to your needs and goals through our disciplined practices.
Data Center Transformation is the process of changing an organization's IT infrastructure and application services to improve its capabilities, performance, and efficiency. The process includes data center migrations, cloud integration, large-scale changes to hardware, virtualization, improved resiliency, software-defined components, application rationalization, and business process automation. At its core, DCT is a business-first approach that will enable the City of Mesa and OMNIA Partners Participating Public Agencies to accelerate the transformation of your business models using technology to achieve its unique goals.
The DCT team offers consultative guidance in six key strategic focus areas, highlighted in the figure below:
OPERATIONAL INl'0RMATI0N RISK INFORMATION DIGITAL
EFFICIENCY AND TECHNOLOGY MANAGEMENT
OBSERVABILITY TECHNOLOGY CONSULTING FOR
PERFORMANCE GOVERNANCY ECONOMICS TRANSFORMATION
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Figure 16. DCT Focus Areas
With over 23 years of experience providing consulting and advisory services, the DCT team provides consultative and advisory expertise specific to the City of Mesa and OMNIA Partners Participating Public Agencies' business challenges. With a focus on understanding your outcomes, goals, and objectives, DCT takes a consultative approach to recommend solutions to address strategy rather than problems.
For decades, the DCT team has led transformative projects for state and local governments, federal entities, small businesses, large corporations, and health and education organizations.
Over this period of time, we have accomplished many goals for our customers, including:
• Moved 675 data centers
• Relocated 250,000+ workloads
• Migrated 25,000+ applications across 16 industries
• Reviewed 1290 data centers
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 337 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Assessed and defined direction for 15M+ square feet of raised floor Identified an average reduction of 65% of data center space Designed enterprise clouds to support up to 780K workloads Moved 950,000 workload
Moved 25,000 workloads within a single client
Moved 10,000 workloads in a single environment
160 facility concept plans performed
Rationalized almost 1M workloads for cloud placement
Worked with 325+ converged infrastructures involving our services Configured more than 5M configuration items for hundreds of CMS/CMDBs Implemented 77 enterprise IT operating models
There are many different types of projects that the DCT team can orchestrate for the City of Mesa and OMNIA Partners Participating Public Agencies. These projects span the full gamut of transformational information technology and include solution areas such as data center transformation, business process optimization, and application management solutions. Our DCT team uses proven processes and leverages infrastructure, data, digital, and security experts to create high-value transformative business capabilities for our customers.
Overview of Advising and Consulting Services
CDW•G has a wide variety of advising and consulting services. These services include, but are not limited to, the following:
vCISO Service: Many organizations have limited staff or skill sets and need assistance navigating security obstacles, which is why CDW•G’s Security Consultants are available to act as a virtual Chief Security Information Officer (vCISO). Our vCISO service helps you improve the maturity and scope of your existing security practices by providing a technology-neutral Security Consultant.
CDW OS ITSM Simulation/Executive Visioning Workshop: By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of your internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.
IoT Transformation Workshop: Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine the return on investment (ROI), and evaluate your foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative. CIO Essentials: Our CIO Essentials provides the framework to develop the City of Mesa and OMNIA Partners Participating Public Agencies’ vision for the future into an actionable strategy and roadmap. Whether Participating Public Agencies are looking to transform your organizations into a DevOps culture based on cloud Platform as a Service (PaaS), industrialize your private cloud services, consolidate your application portfolio, or modernize your IT environment as a whole to reduce IT expenses, CIO Essentials provides the tools the City of Mesa and OMNIA Partners Participating Public Agencies need to deliver a clear, concise business-centric strategy. PMO Assessment Workshop: Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high-impact, comprehensive program to City of Mesa, Information Technology Solutions, Products, and Services 338 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
assess and improve Project Portfolio Management (PPM) practices over the course of 3- 4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.
Application Rationalization: Over time, your application portfolio may expand as more are introduced for specific needs. Using a strong holistic methodology, CDW•G can help the City of Mesa and OMNIA Partners Participating Public Agencies address your application portfolio to ensure that the applications used are cost-efficient and serve as effective tools. Our skilled consultants will work directly with relevant stakeholders to review your organization’s complete list of applications. This review includes a full data analysis, coupled with facilitated workshops and interviews with application owners and end-users. These sessions provide additional context and knowledge beyond the raw data to identify and attain your organization’s end goals. Application Dependency Mapping: Application dependency mapping combines toolbased discovery with the experience of CDW•G resources to provide a holistic view of an application environment, including detailed information and mapping of the relationships between your IT assets. Whether the City of Mesa and OMNIA Partners Participating Public Agencies are prepping to migrate to a new data center, introducing a new application, reducing the risk of business interruptions, or planning to transform your business, application dependency information is a crucial factor in your success.
Application dependency mapping is an essential first step for understanding your current environment or preparing for a wide range of changes.
Migration Execution: From planning and strategy to the execution of the migration, CDW•G can assist you with the ability to migrate from your current data center to a new one on a schedule.
Migration Readiness Assessment: Before starting a migration program, consider having CDW•G experts perform a Migration Readiness Assessment. This program helps you be prepared to start the migration program, by identifying risks and develop mitigation plans that could impact your migration program, which will help you make better-informed decisions about scope, timeline, budget, and resources. Organizational Effectiveness Services: Ensuring that your organization is performing at the highest levels depends on how well your IT teams function and work with each other. CDW•G’s expertise in how IT organizations operate helps you drive efficiencies, address issues, prepare for an organizational change, or expand services to meet business objectives. Our consultants will align your organizational structure and role definitions to meet your goals as well as account for current needs and projected growth to better understand your strategic direction.
IT Practices Workshop: Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organizations operate. Through a holistic approach, we look beyond process documentation into how teams work together. Each Participating Public Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of your strengths and weaknesses and a plan to ensure your processes propel you to reach your goals.
The above services and workshops serve as an example of our capabilities but are not an exhaustive list.
City of Mesa, Information Technology Solutions, Products, and Services 339 OMNIA Success Story: Midwestern, Midsize City
Background
CDW•G prioritizes helping all our public sector customers realize the vision they have for the future - from the smallest town to the largest municipality. Simply providing order fulfillment is a thing of the past. This mid-sized city, serving over 200,000 constituents, sees an opportunity to grow their mission and their community by becoming an innovative organization delivering world-class outcomes for their citizens.
Challenge
Regrettably, this City encountered a predicament all too familiar: a shortage of resources hindering the pursuit of their ambitious transformational goals. Compounded by the relentless pace of technological evolution, innovation became an elusive pursuit. Instead of envisioning strategic growth, the City found itself caught in the struggle to maintain an aging infrastructure. Even if budgetary allocations were secured for new technology, the protracted procurement process extinguished any hope of timely execution, casting a shadow over the prospects of success.
Solution
Enter the City of Mesa, OMNIA Partners contract, and CDW•G. The City of Mesa contract gave this city a procurement vehicle that would ensure taxpayer dollars are spent sensibly, while allowing IT leadership to make decisions and execute their plan quickly. Far from the old adage of "use it or lose it" funds, CDW•G was able to provide critical staff augmentation resources to complete crucial updates on a timeline unique to local government.
Going a step further, the City's dedicated CDW•G Account Team coordinated consultants to help formulate an effective plan for implementing and executing on their vision. This wide range of services offered by CDW·G - from basic network upgrades to lnfoSec consulting and road mapping - became a key factor in IT moving from treading water to making real progress in delivering exceptional outcomes.
Success through OMNIA Partners
The City benefits from competitively priced service offerings with the technical acumen to partner alongside C-level executives and deliver innovative outcomes; a contract that procurement understands and embraces as a cost-saving measure; and a partner that understands their needs and aligns their resources to help accomplish goals that once seemed out of reach.
Technical Support Services
CDW Technology Support
CDW Technology Support (CTS) is CDW•G's branded offering backed by the OEM collaborative warranty support service. CTS provides an enhanced client warranty support experience with one contract offering incident management for covered devices. CDW·G will take the first call for the City of Mesa and OMNIA Partners Participating Public Agencies to help resolve your issue and, if needed, provide an engineer onsite to perform a hardware replacement.
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 340 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
If escalation to the OEM is required, CDW•G will do that on the City of Mesa and OMNIA Partners Participating Public Agencies’ behalf. CDW•G Technology Support helps the City of Mesa and OMNIA Partners Participating Public Agencies solve your business problems by providing a single solution for your manufacturer support, saving internal IT staff time and/or any unplanned expenses for an engineer to come and replace faulty hardware and/or renew a contract that was not co-termed. Because of CDW•G’s depth and breadth of expertise, we are able to get a top-level Technical Assistance Center (TAC) engineer more quickly than a customer may be able to, resulting in quicker incident resolution. Some of the features and benefits of CDW Technology Support include:
One place to call: CDW Technology Support allows the City of Mesa and OMNIA Partners Participating Public Agencies a single point of contact. We provide end-to-end ownership of all incidents, service requests, and support for maintenance, hardware replacement, knowledge base, and software support.
24/7/365 support: CDW Technology Support provides around-the-clock support via a dedicated service desk 24/7/365 and also provides a dedicated support number, email address, and ServiceNow login to open and view case status online. Full-service Return Merchandise Authorization: If, after troubleshooting, CDW engineers determine that a device needs to be replaced, CDW•G will request the RMA from the manufacturer on your behalf and have it sent to your location. We will also dispatch an engineer to meet that part and swap out the device for you and return the defective parts to the manufacturer and update the serial numbers on your contracts. Fully backed by manufacturer warranty and support: A support contract is purchased through the manufacturer so you do not lose the ability for upgrades, updates, etc., and may be provided software download access to those contracts if requested.
Maintenance Offerings
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
Coterminous Support Contracts. A conterminous support contract takes the City of Mesa and OMNIA Partners Participating Public Agencies’ existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment. Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff, including system engineers, network technicians, PC, and printer repair technicians, and more.
For information about warranty and repair services, please see “Repair” below.
Leasing/Financing Services
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA Partners Participating Public Agencies navigate among our tailored payment solution options, which include leasing, financing, subscriptions, etc. We take a consultative approach to City of Mesa, Information Technology Solutions, Products, and Services 341 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating Public Agencies and various leading financing companies that can help each Participating Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can secure a payment solution structure with maximized options and terms.
CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established, we likely have a partnership in place with their provider or can establish one, to extend their existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships with our partners to offer more advantageous rates, terms, and structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners that hold relevant certifications.
Our Premier Financing Partners include, but are not limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Trade-in Services – CDW•G’s Information Technology Asset Disposition When the City of Mesa and OMNIA Partners Participating Public Agencies’ equipment reaches the end of its lifecycle, CDW•G can refer you to industry-leading IT Asset Disposition (ITAD) service providers to help you properly dispose of the hardware. Our partnerships with industryleading asset disposition organizations allows for fair market value, responsible disposal, transfer of liability, and potentially credit toward new tech purchases with CDW•G.
CDW ITAD services include, but are not limited to data wiping, asset removal, evaluation, recycling, onsite shredding, potential value back credit to maximize recovery, and depot services. CDW ITAD offers many benefits to the City of Mesa and OMNIA Partners Participating Public Agencies, including:
Logistics services for quick and efficient removal of equipment from client facilities Device pickup, including palletizing equipment, shrink wrapping, and transport Document of liability transfer provided to indemnify client from any environmental liability Ensure removal of all client information and software from electronic media and assets US Department of Defense-compliant erasure services in full support of government standards
EPA-approved disposal
Zero-landfill policy
Complete serialized reporting available via a website City of Mesa, Information Technology Solutions, Products, and Services 342 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Repair Services
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide the City of Mesa and OMNIA Partners Participating Public Agencies the assurance of predictable costs and repair response times that a warranty agreement can provide.
The standard manufacturer warranty that comes with most products is a “best effort” commitment for response time. Regardless of the application of a system for the City of Mesa and OMNIA Partners Participating Public Agencies, the “best effort” level of service is frequently not sufficient to achieve desired business continuity. Even a non-critical repair, such as a tablet, can keep a coworker without this tool for 8-10 business days. Moreover, standard manufacturer warranties can quickly expire. The average industry cost for maintenance is $85-$120 per hour plus parts; quickly leaping past the cost to extend the warranty. As such, we recommend the City of Mesa and OMNIA Partners Participating Public Agencies take advantage of the warranty, repair, and maintenance options we offer.
CDW•G offers a breadth of warranty options, repair services, and maintenance agreements to provide our customers the insurance of predictable costs and repair response times that a warranty agreement can provide. Our comprehensive suite of product lifecycle support offerings includes:
Warranty extensions and upgrades
Post warranty support
Accidental damage protection
Maintenance contract agreements
Post-sale technical support
Product and certification training
Onsite repair
Depot repair
Help desk service
Account Managers keep a watchful eye on all of their customers’ agreements and have preemptive discussions to ensure customers’ next warranty purchase meets their needs as well.
Examples of our available warranty levels, popular warranty options, and related value added services are included below. The completeness of our portfolio allows us to provide effective problem diagnosis and resolution for every customer need.
Basic Warranty
CDW•G’s basic warranty offering includes the following:
CDW•G provided 30 day warranty – We offer a complimentary 30 day warranty for all products we sell. Once the 30 days have expired, CDW•G’s technical support or the City of Mesa and OMNIA Partners Participating Public Agencies’ dedicated Account Manager assist in requesting the manufacturer warranty service. Certified technician support – We provide toll-free, email, and on-line chat technical support on all hardware and operating systems for up to two years after purchase from CDW. Our technical support technicians are US based, located in Holmdel, New Jersey, responding to about 60 calls a day. For insight into your technical issues, the City of Mesa and OMNIA Partners Participating Public Agencies can monitor the frequency and type of technical support requests via the CDW•G Account Center. Extensive engineering support – We have service-dedicated coworkers nationwide, aiding in pre- and post-sale questions. They provide assistance to the City of Mesa and OMNIA Partners Participating Public Agencies by phone, and we also offer on-site support. As with the technical support above, a key to great support is that they are not compensated by an individual manufacturer they are “vendor agnostic.” This allows them City of Mesa, Information Technology Solutions, Products, and Services 343 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
to support the interoperability of the City of Mesa and OMNIA Partners Participating Public Agencies’ entire solution, not promote a single brand. These experienced and certificated engineers provide consultation with configurations and infrastructure shifts.
Extended Warranty
CDW•G offers various extended warranty options, including the following:
CDW Maintenance Agreements
CDW’s offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include:
Coterminous Support Contracts - A coterminous support contract can take the City of Mesa and OMNIA Partners Participating Public Agencies existing manufacturer support plans and roll them together with one common end date to eliminate the risk of a lapse in coverage.
Break/Fix Maintenance Agreement - These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment. Retainer Contracts – Retainer contracts provide a designated block of time that guarantees the City of Mesa and OMNIA Partners Participating Public Agencies’ access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.
Cisco SMARTnet
Without SMARTnet, Cisco charges $400 hour for repair services. With the average repair taking four hours, customers are likely to pay $1600 per incident without SMARTnet. Cisco SMARTnet service provides enhancement and maintenance support resources during the operational lifetime of a Cisco networking device. We are the #1 Cisco SMARTnet partner, holding SMARTnet Maintenance Agreements with over 34,000 distinct customers. Our dedicated SMARTnet team has 38 SMARTnet Specialists with over 200 years of combined experience working with SMARTnet contracts and in-depth knowledge of Cisco’s internal SMARTnet tools.
We offer multiple length and levels of SMARTnet agreements, including onsite options. CDW is authorized to purchase directly from Cisco, which can greatly reduce the City of Mesa and OMNIA Partners Participating Public Agencies’ cost for this comprehensive service.
Hard Drive Retention
CDW•G offers IBM and Lenovo hard drive retention warranty options for our customers whose hard drives store confidential customer data, trade secrets, or intellectual property, or if they need to comply with regulatory requirements. When a damaged hard drive is replaced, the customer keeps the original defected device, eliminating tracking of drives during transit and providing the utmost data protection.
Design Services
We get that every IT solution is unique and that its delivery must be customized to meet the City of Mesa and OMNIA Partners Participating Public Agencies’ specific needs. In tandem with industry-leading partners, our highly experienced architects, engineers, and project managers will work with you to design solutions that meet the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and help you reach your IT goals. From configuration and maintenance to advanced engagements across infrastructure, workspace, security, and support, CDW•G has the expertise you need to help with all of your IT needs. We provide City of Mesa, Information Technology Solutions, Products, and Services remediation recommendations based on environment discovery and create application architecture designs and roadmaps specific to the requirements of each OMNIA Partners Participating Public Agency.
An overview of our design services include, but are not limited to, the following:
• Solutions Design: CDW·G helps you design specific solutions to meet your hybrid infrastructure, network, digital workspace, and security needs. • Transformation Design: Design platform migrations, application upgrades, and the entirety of your digital transformation
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• Platforms Design: Design public cloud platforms and applications with our experts. Our design and planning workshops help you align your goals and needs to create an outcome-based unified communications strategy based on end-user satisfaction. • Device Design: Device Design includes custom building the right device for the City of Mesa and OMNIA Partners Participating Public Agencies' needs and providing recommendations for all key technical specifications. Once the City of Mesa and OMNIA Partners Participating Public Agencies know which products are best for your environments, we often work with our partners to custom design them - even if the device is not currently available in the market. These devices - also called Configure to Order - are built to your exact specifications.
• Data Strategy Design: The first step in harnessing the power of your data is having the right processes in place for collecting, analyzing, and making decisions based on what the data is telling you. CDW·G is there to suggest new ways to create an agile, modern data strategy. We conduct a comprehensive evaluation of your current data processes and platforms and then design a customized data strategy tailored to your needs. • Software Development/Design: CDW•G provides remediation recommendations based on environment discovery, and create application architecture designs and roadmaps specific to your requirements.
• Security Controls Design: When it comes to designing security controls, CDW·G provides a comprehensive and vendor-neutral approach to prevent data breaches and proactively respond to cyberattacks.
• Physical Security Solutions Design: From hardware and software recommendations to floor plans that specify new device install locations, our physical security experts can design a completely new physical security system that fits your needs. • Infrastructure Design: Infrastructure experts can design and implement an infrastructure that consolidates business processes and allows you to rapidly improve end-user experiences and mitigate problems on both internal and external applications.
Success Story: State Court System
Challenge
This State Court System had a mission to provide its citizens with access to the justice system and transform their digital experiences. The legacy content management system (CMS) platform was difficult to maintain and gave the website an outdated look, featuring textheavy, static content that made it difficult to find important information. Because the site lacked the ability to incorporate reusable content, the IT team was responsible for content updates. Additionally, the site was not designed for mobile devices, which hindered the user experience for a large proportion of the users accessing the site. As a result, the platform had limited user analytics and business stakeholders had a hard time understanding user behavior. This customer needed a site latform that would o timize the user ex erience, © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 345 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
improve content quality and velocity, and provide deeper insights into how their users were utilizing the site.
Solution
CDW•G performed a Discovery Phase with key business and IT stakeholders to elicit and document high-level business goals, user personas, site features, high-level user stories, and the high-level technical architecture for an Adobe Experience Manager website implementation. The information gathered from the discovery phase was used as the basis for creating a list of Experience Manager templates and components that would be needed to successfully migrate the existing website to Experience Manager. The CDW•G creative team worked with the customer on their vision for the redesigned website.
After a collaborative process, the team finalized designs that would transform the existing web experience. CDW•G then implemented the required templates, components, and integrations to migrate and launch the new public website on Adobe Experience Manager.
Key features of these phases included:
Agile delivery: The team adopted an agile process to create and extend more than 50 Experience Manager components and templates across multiple three-week sprints. End-of-sprint demos allowed the State’s stakeholders to provide early feedback on whether any course corrections or minor tweaks were needed. Website redesign: CDW•G collaborated with the customer and created more than 18 pages of designs, including both website and mobile layouts, to serve as templates that focused on providing website users with a seamless way to find and consume content.
CDW•G Digital Foundation: The CDW•G Digital Foundation accelerator was leveraged to create the new website. The accelerator consists of dozens of Experience Manager components that CDW•G has invested in developing, based on common client use cases. The use of the accelerator lowered overall development complexity and effort, leading to a reduction in total implementation costs. Forms search engine: CDW•G created a forms search engine, allowing users to search for forms appropriate for their needs. Content authors can embed references to forms in searchable content, allowing forms to be more easily found than ever before.
The forms search engine makes it simple for the customer to update form data in one place and reflect those form updates sitewide.
Analytics: Adobe Analytics was configured with Experience Manager using Adobe Launch. CDW•G created an Analytics data layer to capture user behavior based on the customer’s requirements.
Content author enablement and author guide: CDW•G created an author guide, giving authors a place to find answers to their content questions, as well as a basis for how to create a page and which templates to use.
Strategic consulting advice: Throughout the project, CDW•G provided strategic consulting advice with respect to Adobe product features and best practices, becoming a trusted advisor to the State’s stakeholders. Our consulting and relationship with the customer were key to the project's success.
Outcome
This customer launched a newly redesigned public website and its ever-expanding capabilities through the MyCase portal. For the citizens of this state, locating and accessing information and tools is easier than ever. Whether at home or on the go, users can journey City of Mesa, Information Technology Solutions, Products, and Services 346 through the website, find the correct resources, and navigate complex forms. CDW•G worked closely with the customer to redesign and migrate its public-facing site to Adobe Experience Manager Cloud Service. The Adobe platform gives the customer the ability to easily maintain existing content, streamline new content creation, and continuously improve the user experience by removing friction points in the user's journey.
Analysis Services
Analysis is an integral component of the design, orchestrate, and manage phases of our lifecycle of services. CDW·G possesses the most comprehensive and powerful analytical tools, enabling us to understand your current environment. Additionally, we offer a comprehensive set of analysis and assessment services that include, but are not limited to, the following:
CDW Infrastructure Assessments
SD-WAN Assessment
We provide an In-depth review of the SD-WAN edge devices, architecture, and configurations to provide recommendations on how to improve the implementation.
The assessment typically consists of a review of the management console, hardware, scalability, features, software version, internet design, routing configuration, policies, security, WAN optimization, Saas on Ramp, and integrations.
Wireless Assessment
We consult with the City of Mesa and OMNIA Partners Participating Public Agencies to understand the current state of the wireless infrastructure and your desired business outcomes. We conduct an in-depth review and document the current environment with an inventory list, and then provide recommendations that meet your requirements and allow you to achieve your desired outcomes.
Network Health Check
This health check includes elements like tools deployed to discover network devices, End of Life (EOL) or End of Sale (EOS), and software security report, device software code recommendations, and a summary report.
Network Assessment
Our Network Assessment includes all of the elements of the Network Health Check, but is more feature-rich in its diagnostic capabilities.
Next Generation Network Assessment
Our Next Generation Network Assessment delivers our most comprehensive diagnostics. It includes more future-state planning artifacts, such as a roadmap tailored to the City of Mesa and OMNIA Partners Participating Public Agencies needs that outlines recommended steps for improving future-state performance and security.
Quality of Service Assessment
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 347 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
An in-depth review of each device’s Classification and Marking, Queuing and Shaping, Service Provider mapping and translation, and WAN VPN.
Multicast Assessment
An in-depth review of each device’s L2/L3 Multicast configuration.
DV Technical Readiness Assessments
Digital Velocity (DV) Technical Readiness Assessments are designed to benchmark current architecture, processes and practices, and the City of Mesa and OMNIA Partners Participating Public Agencies’ maturity level with the goal of uncovering, at a high level, the fastest and most impactful path toward your desired future state. Assessments are available for the following focus areas: Cloud, Modern DC, Migration, Database Migration, Application Modernization, DevOps, and Data Modernization.
Hybrid Infrastructure Assessment
Our Hybrid Infrastructure Assessment Team (HIAT) has several data center use cases and scenarios to provide capacity and planning advice in tandem with CDW•G solution architects, including:
Environment Overview: CDW•G’s HIAT provides a detailed report of a customer’s current virtualization environment.
VMware End of Support: CDW•G and the HIAT perform a licensing and hardware compliance checkpoint for VMware Virtualization.
Platform Migration: A CDW•G Solution Architect works with the HIAT to project capacity for new compute platforms for a specific environment, whether onpremises or in the cloud. Consolidation: A CDW•G Solution Architect in tandem with the HIAT can project the capacities needed to consolidate hardware or geographic locations. Disaster Recovery (DR): A CDW•G Solution Architect in tandem with the HIAT will provide the City of Mesa and OMNIA Partners Participating Public Agencies an overview of DR planning, best practices, and additional services available to assist in this critical business function.
Hardware Refresh: A CDW•G Solution Architect , in tandem with the HIAT, helps the customer analyze and plan for proper lifecycle management of the data center infrastructure.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.
CDW Well-Architected Review for AWS
A CDW•G field solution architect utilizes the AWS Well-Architected tool to walk the customer through the questionnaire and then reviews the output, specifically identifying any high-risk issues with the City of Mesa and OMNIA Partners Participating Public Agencies.
While valued at $5,000, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.
City of Mesa, Information Technology Solutions, Products, and Services 348 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CloudHealth: Rightsizing Existing AWS Environment Assessment A CDW•G field solution architect enrolls the City of Mesa and OMNIA Partners Participating Public Agencies for a no-cost trial with CloudHealth and, after two-week lead time, they outline what the tool has identified for you.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.
Power and Cooling Assessment
CDW•G’s Power and Cooling team performs an analysis of the City of Mesa and OMNIA Partners Participating Public Agencies current environment.
While valued at $2,500, this assessment is provided as a no-cost value add to the City of Mesa and OMNIA Partners Participating Public Agencies.
CDW Storage Assessment Workshop
An analysis of the City of Mesa and OMNIA Partners Participating Public Agencies’ data center storage environment, including object, file, block, cloud-based strategies, DC performance, capacity, and end-of-support planning.
VMware NSX POC Assessment Workshop
This data center assessment considers and deploys a proof of concept for the City of Mesa and OMNIA Partners Participating Public Agencies on how micro-segmentation using the NSX platform can benefit your operations.
Nutanix Configuration Assessment
Assess and summarize the Nutanix environment in terms of its current health and architecture, with a focus on technical aspects of performance, manageability, and scalability of this environment.
Veeam Availability Assessment
An analysis of Veeam’s availability suite, including data protection and recovery strategies. It also covers design, performance, capacity, end-of-support planning, and a brief overview of disaster recovery.
CDW Automation and Orchestration Assessment Workshop
A process optimization and tool selection guidance workshop for Assessment and Orchestration with the outcome being a collection of highly-detailed user stories for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) process workflows, role definition recommendations, process optimization options, and recommended toolsets.
CDW Data Center Assessment
An assessment of the City of Mesa and OMNIA Partners Participating Public Agencies’ data center infrastructure, including storage, compute, and virtualization.
City of Mesa, Information Technology Solutions, Products, and Services Cisco Flexpod Assessment Workshop
Review of Cisco Nexus switching, UCS configuration, storage and capacity, and VMware virtualization to align with best practices.
Cisco UCS Assessment
An analysis of Cisco's UCS converged infrastructure environment, including performance, capacity, and end-of-support planning.
VMware vSphere Assessment
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A VMware infrastructure assessment of up to 30 ESXI hosts and one vCenter server designed to help the City of Mesa and OM NIA Partners Participating Publi c Agencies understand the overall health and software status of your VMware ESX/ESXI and vCenter systems, including performance, capacity, and end-of-support planning.
CDW Security Assessments
Cloud Security Assessment
Identify gaps in security posture and create an actionable roadmap for remediation, examining all major CSPs (AWS, Azure, GCP) and multicloud environments.
Application Security Assessment
Assess application security by having a team of CDW·G security engineers attempt to break into an application used by the City of Mesa and OMNIA Partners Participating Public Agencies, whether it be an off-the-shelf product or one developed by your team.
Application Architecture Review
Identify potential concerns within an application by examining the architecture and the data flow, finding vulnerabilities, and providing detailed recommendations for improvement.
SDLC/DevOps Review
Review and improve the secure Software Development Life Cycle (SDLC) program by focusing on the use of key application security solutions, including Dynamic Application Security Testing, (DAST), Static Application Security Testing (SAST), Interactive Application Security Testing (IAST), and Software Composition Analysis (SCA).
Data Protection Modernization Assessment
Evaluate the entirety of the data protection ecosystem to ensure the City of Mesa and OMNIA Partners Participating Public Agencies' recoverability. This assessment leverages a proprietary Data Protection Scorecard (as well as stakeholder interviews and analytics tools) to provide a report comparing the existing environment to that of the new modernized environment.
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 350 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Database Security Assessment
Assess database risk by evaluating the susceptibility of the City of Mesa and OMNIA Partners Participating Public Agencies’ database to a host of known vulnerabilities and common attack scenarios.
Rapid IAM Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ current Identity and Access Management (IAM) program and its ability to defend against a wide variety of threats. This assessment aligns with ISACA’s IT Assurance Framework (ITAF), COBIT 5.0, ISO 27001/27002, ITIL v3, or the NIST standards.
IAM Strategy Assessment
Use business and security objectives to plot the course for an IAM program over a threeor five-year horizon, including new tool deployments, integrations, functionality improvements, and business justifications.
User Access/Privileged Access Reviews
Get a system-agnostic view of the organization’s user processes and roles, and identify opportunities to convert manual processes into automated workflows.
Identity Exposure Assessment
Leverage a Zero Trust view to assess the CISA pillars of Identity and Device. The assessment closely aligns with the NIST Zero Trust Architecture and CISA Zero Trust Maturity Model, evaluating user and device identity management across on-premises and cloud environments for alignment with Zero Trust best practices.
Cybersecurity Maturity Assessment
Leverage an established capability maturity model (CMM) to objectively evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ current security program and provide realistic maturity rankings across industry standards and frameworks, including the NIST CSF, NIST 800-53, CIS Top 20, and PCI DSS.
SAP Role Design Assessment
Assess Systems Applications and Products (SAP) Production environment, reviewing role design approach, role naming conventions, organizational-level security, unassigned roles, maintenance access, end-user profile assignment, and access to sensitive IT authorizations. Provide recommendations for role remediation and optimization.
SAP GRC Access Control Configuration Assessment
Assess the SAP Governance, Risk, and Compliance (GRC) Access Control (AC) environment to evaluate process documentation, configuration settings, firefighter workflow setup, firefighter log report analysis, and risk ruleset customization analysis.
City of Mesa, Information Technology Solutions, Products, and Services 351 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Provide recommendations for improvement and a prioritized list of automation opportunities.
SAP User Provisioning and Role Change Management Process Assessment Review all provided documentation regarding policies and procedures to develop process maps for common SAP Security activities. Deliver detailed process flows for in-scope processes and recommendations for improvement and automation.
FTC Assessment
Assess compliance by following a five-phase methodology for organizations faced with consent orders from the Federal Trade Commission (FTC).
PCI Assessment (Audit)
Assess alignment of current practices with Payment Card Industry Data Security Standard (PCI DSS) requirements to determine compliance, issuing a Report on Compliance (Roc) or Attestation of Compliance (AoC) if appropriate. CDW•G also provides readiness assessments, scoping assistance, and Self-Assessment Questionnaire support, as needed.
Privacy Maturity Assessment (GAPP/NIST Privacy)
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ privacy program to benchmark policies, processes, and technologies against leading privacy standards, including the NIST Privacy Framework, Generally Accepted Privacy Principles (GAPP), and HIPAD35A Breach Notification requirements.
Third-Party Risk Assessments
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ third parties in support of enterprise-wide third-party risk management programs. These assessments be provided in a managed service format or in bundles/bulk assessments.
Privacy Compliance Assessments (HIPAA/CCPA/CPRA/GDPR/PIPL/GLBA) Measure readiness and/or compliance with all major data protection regulations, including HIPAA, CCPA/CPRA, GDPR, PIPL, and GLBA. These assessments harmonize regulatory frameworks to save costs and improve efficiency.
IT Risk Assessment
Assess IT environment or specific systems to determine if existing IT policies, procedures, infrastructure, applications and security posture are aligned with the City of Mesa and OMNIA Partners Participating Public Agencies’ short-term and long-term business objectives.
CMMC Pre-Assessment
Evaluate the current environment against the Cybersecurity Maturity Model Certification (CCMC) framework to identify gaps and develop a mitigation strategy before the certification assessment to help shorten the time to certification.
City of Mesa, Information Technology Solutions, Products, and Services 352 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Zero Trust Assessment
Build a strategic roadmap to Zero Trust maturity through our three-phase assessment, which aligns with NIST SP 800-207 guidelines and the Cybersecurity and Infrastructure Security Agency (CISA) Zero Trust Maturity Model.
Security Operations Assessment
Benchmark the Security Operations Center (SOC) against CDW•G’s best practices program, peer organizations, or historic organizational performance levels.
DDOS Resiliency Assessment
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to maintain business continuity and continue critical operations in the face of a Distributed Denial-of-Service (DDoS) Attack.
IoT Device Assessment
Provide visibility into and control over the IoT devices on the network, improving the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to issues and threats.
Cyber Workforce Assessment
Assess the suitability of the cyber workforce to defend the organization by evaluating roles and responsibilities, governance, and the knowledge, skills, and abilities of the individuals.
Web App Penetration Testing
Identify and test the full attack surface of the provided application to achieve a fullbreadth test of all user-facing functionality.
IR Readiness Assessment
Assess the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to respond to threats from inside and outside of the network perimeter. CDW•G can also help with Incident Response (IR) Program Development and IR Tabletop Exercises.
ASV Scanning
Scans all Internet-facing systems that store, process, transmit, or impact the security of cardholder data (CHD) to adhere to the requirements of the current version of the PCI Data Security Standard.
External Penetration Testing
Identify and test the full external attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to achieve a full-breadth test of all available services exposed to the public internet.
Internal Penetration Testing
City of Mesa, Information Technology Solutions, Products, and Services 353 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Identify and test the full internal attack surface of the City of Mesa and OMNIA Partners Participating Public Agencies to increase your overall security posture by identifying the maximum number of lateral footholds on a network that should be remediated.
Mobile Penetration Testing
Identify and test the full attack surface of the provided application to discover vulnerabilities in several areas, including implementation and platform usage, storage and transmission of sensitive data, and communication with external resources such as API endpoints.
Physical Social Engineering
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies’ ability to prevent and react to a targeted, non-destructive physical intrusion. This engagement includes both surreptitious and overt contact with the target facility, including masquerading as legitimate occupants or authorized third parties.
Social Engineering
Evaluate your ability to prevent and react to a targeted attack as well as the effectiveness of security awareness training provided to users. Can use Phishing (email-based simulations) and/or Vishing (telephone-based simulations) methods.
Vulnerability Assessment
Evaluate current IT systems to determine and categorize present vulnerabilities by classifying and ranking vulnerabilities. Provides a customized report with cost-effective, concise recommendations to tackle specific security problems or threats.
Wireless Penetration Testing
Assess the organization’s wireless attack surface by identifying corporate-sanctioned wireless assets and evaluating their respective security policies. Subjects all networks to active exploitation with the intent of accessing internal corporate resources.
Compromise Assessment
Leverage many of the same tools and tactics as attackers to conduct active threat hunting and develop indicators of compromise based on the recognized MITRE ATT&CK framework.
Secure Endpoint Health Check
This health check validates the status of a microservice and its dependencies.
Red Teaming Services
Assess the detection and response capabilities of an organization’s Blue Team (defensive security professionals) in the event of a targeted attack. Attempt to gain access to the internal network through various attack vectors while subverting the organization’s defenses.
City of Mesa, Information Technology Solutions, Products, and Services 354 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Purple Teaming Services
In our Purple Teaming Services, our CDW Red Team (offensive security professionals) pairs with the City of Mesa and OMNIA Partners Participating Public Agencies’ IT security personnel (i.e., Blue Team) during simulations of specific attack scenarios to improve defenses and incident response procedures throughout the engagement.
Segmentation Validation
Evaluate the effectiveness of any network segmentation controls used to reduce PCI DSS scope by attempting to connect to and access the cardholder data environment (CDE) from internal network segments intended to be out-of-scope for PCI DSS compliance.
Cisco Umbrella Health Check
Review the Umbrella dashboard must-haves and help the City of Mesa and OMNIA Partners Participating Public Agencies identify common issues and how to maximize their protection.
Cisco Email Security Appliance (ESA) Health Check
Evaluate the status of a customer’s Email Security Appliance, configuration, and lifecycle with industry-standard recommendations.
Cisco Web Security Appliance (WSA) Health Check
Evaluate the status of the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Web Security Appliance, configuration, and lifecycle health with industry-standard recommendations.
Cisco Identity Services Engine (ISE) Health Check
Evaluate the Cisco Identity Services Engine with a system engineer focused on ISE best practices.
Cisco Firepower Threat Defense Health Check
Analyze Cisco firepower configuration and posture as it relates to the City of Mesa and OMNIA Partner’s security needs.
Cisco Secure Network Analytics Health Check
Evaluate the Cisco Secure Network Analytics configuration and its ability to provide comprehensive visibility and network traffic analysis.
Microsoft Active Directory (AD) and Hybrid Identity Assessment Evaluate the state of the entire AD infrastructure, including services configuration, directory health, management processes and compliance.
Microsoft Active Directory Domain Services Health Check Conduct a health check on Active Directory (AD) domain configuration, looking for misconfiguration and industry-standard security vulnerabilities in the AD setup.
City of Mesa, Information Technology Solutions, Products, and Services 355 Microsoft 365 Security Assessment
Analyze your Microsoft 365 environment to ensure it is configured and secured based on your unique needs.
Microsoft Public Key Infrastructure (PKI) Health Check
Analyze the City of Mesa and OMNIA Partners Participating Public Agencies' design and configuration of your public security keys and provide recommendations to create a goforward strategy.
Microsoft Security Threat Assessment
Analyze the City of Mesa and OMNIA Partners Participating Public Agencies' security posture as well as the tools and solutions used. Includes recommendations on a goforward security strategy.
Palo Alto Networks Health Check
Analyze the health and posture of the City of Mesa and OMNIA Partners Participating Public Agencies' Palo Alto Networks environment as it relates to your security needs.
Splunk System Health Check
Evaluate the City of Mesa and OMNIA Partners Participating Public Agencies' deployment health through license usage, resource usage, server status, and usage patterns.
Splunk Data Optimization Assessment
Review current Splunk procedures. processes. and data sources for performance, capacity, configuration, and other indicators to identify any critical gaps and optimization targets. Provide recommendations on architecture and deployment.
CDW Workspace Assessments
Collaboration Architecture Advisory
CDW·G engineers will review your Cisco Collaboration environment for pain points and best practices while also analyzing the opportunities to leverage the latest advancements in Cisco Webex cloud collaboration technology. The engineer will prepare a report with the findings of the analysis as well as provide a high-level roadmap of recommendations so the City of Mesa and OMNIA Partners Participating Public Agencies get the most from their Cisco Collaboration investment.
Emergency Calling Assessment
Our highly qualified engineers evaluate the City of Mesa and OMNIA Partners Participating Public Agencies' current collaboration environment for Emergency Calling best practices, including company policies. emergency response locations. remote and mobile users, notification alerts. and address delivery. The engineer prepares a report with the findings and provides the City of Mesa and OMNIA Partners Participating Public Aaencies with a hiah-level roadmap of recommendations to limit vour liabilitv. ensure © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 356 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
your users are able to reach emergency services quickly, and give you the best chance to receive help at the right location.
Customer Engagement Center Cisco UCCE Health Assessment CDW•G engineers review the City of Mesa and OMNIA Partners Participating Public Agencies’ Cisco Contact Center Enterprise environment for pain points and best practices. The engineer prepares a report with the findings of the analysis as well as provides a high-level remediation plan to address any issues found.
Customer Engagement Center Business Analysis
CDW•G business analysts meet with the City of Mesa and OMNIA Partners Participating Public Agencies’ contact center teams to understand pain points and goals. The analyst looks for opportunities for improvement in handling, efficiencies, and opportunities to apply best practices. The consultant prepares a report with the findings of the analysis and provides the City of Mesa and OMNIA Partners Participating Public Agencies’ with a high-level remediation plan to address any issues found.
Microsoft 365 Best Practice Assessment Workshop
The Microsoft Office 365 Best Practice Assessment helps the City of Mesa and OMNIA Partners Participating Public Agencies’ validate your existing Microsoft Office 365 design (e.g. Exchange Online) and validates it is configured according to best practices.
Microsoft 365 Governance Assessment Workshop
Provides review and recommendations concerning the City of Mesa and OMNIA Partners Participating Public Agencies’ Office 365 governance models and/or policies.
Microsoft 365 Network Performance Assessment Workshop
Provides review and assessment of up to four workstations in (up to) four physically separate network sites. It evaluates the workstations’ abilities to successfully access Office 365 services quickly.
SharePoint 2010-2019 Assessment Bundle
Our SharePoint Migration Assessment leverages a proprietary tool developed by CDW SharePoint Specialists to scan the contents of your SharePoint Farm and help identify features and content that will impact your transition to another SharePoint service level/version. The Assessment Bundle includes the initial setup and run of the tool, in addition to a full assessment of a single SharePoint Farm.
CDW Microsoft Teams Assessment and Jumpstart
This Microsoft Teams solution includes basic planning, design, adoption, and pilot migration. This project is a week-long engagement that allows the City of Mesa and OMNIA Partners Participating Public Agencies to utilize Teams in your production environment with adoption advice and content.
Microsoft 365 CISO Security Workshop
City of Mesa, Information Technology Solutions, Products, and Services 357 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
The Microsoft 365 CISO Security Workshop allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers both product and solution best practices and configuration recommendations around the security features of Microsoft 365.
Microsoft 365 CISO Security Workshop with Sentinel
The Microsoft 365 CISO Security Workshop with Sentinel allows CDW•G to learn about the City of Mesa and OMNIA Partners Participating Public Agencies’ needs and develop a strategic plan based on approaches recommended by Microsoft experts. The workshop covers product and solution best practices and configuration recommendations around the security features of Microsoft 365 and Sentinel.
Microsoft 365 Security Device Protection
As more and more users become mobile and are using a wider variety of devices, applications and documents need to keep up. How does the City of Mesa and OMNIA Partners Participating Public Agencies’ manage these devices while providing secure and reliable access to applications and data? Microsoft 365 helps provide easy, secure access to any device, no matter where someone might be. Device Protection will include the steps necessary to understand your requirements and develop the deployment plan just for you.
Microsoft 365 Security Identity Protection
Microsoft 365 provides numerous tools to provide additional layers of security and also has tools to identify and protect access in real-time. Our Microsoft 365 Security Identity Protection Assessment Workshop includes the steps necessary to understand your requirements and develop the deployment plan just for you.
Microsoft 365 Security Information Protection
This engagement provides the best practices on how to configure the products to achieve the City of Mesa and OMNIA Partners Participating Public Agencies’ goals. This will provide a functional roadmap to ensure security and compliance is built into the Office 365, Windows 11 and EMS solution.
Microsoft Enterprise Mobility + Security
This engagement reviews the City of Mesa and OMNIA Partners Participating Public Agencies’ current environment to identify issues and usage of features. We review a single EMS subscription, including all the cloud components, Microsoft Entra ID P1/P2, Intune, Azure Information Protection, Azure Rights Management Service, Azure Advanced Threat Protection, and Cloud App Security. The results of the review provide recommendations to address issues and a roadmap for adoption of additional components.
Assessment of Workspace ONE
This engagement provides an in-depth discovery of the City of Mesa and OMNIA Partners Participating Public Agencies’ Workspace ONE environment to ensure all City of Mesa, Information Technology Solutions, Products, and Services 358 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
management utilities are being used properly and that you are taking advantage of to get the best experience for your users and IT.
Health Check for Jamf Pro
This engagement helps ensure you are managing your Apple devices properly through the mobile management utility Jamf Pro based on the City of Mesa and OMNIA Partners Participating Public Agencies’ environmental needs.
Configuration Services
The City of Mesa and OMNIA Partners Participating Public Agencies Participating Public Agencies can rely on CDW•G to preconfigure their technology solutions and provide custom turnkey solutions for plug-and-play deployment. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, testing, imaging, domain integration, branding, labeling, asset management, delivery & distribution. Our Configuration Centers roll out 2.6 million products every year - more than 10,000 custom units a day.
The benefits of our configuration services are as follows:
Lower configuration, integration, and overall deployment expense Reduce risk and time to deploy
Improve delivery, distribution, and tracking of assets Complete projects on schedule
Free IT staff and resources to work on higher-level projects Our Configuration Team can provide many services, including:
Hardware Integration: Hardware integration services include installation of memory, hard drives, NIC cards, video cards, and a variety of other components. Software Configuration: When it comes to software, your computers, mobile devices and servers will come with OSs and apps pre-installed. We offer White Glove Service to prep and provision Chromebooks.
Custom Imaging: Including image creation, maintenance, and deployment, we can host a secondary server to connect to your SCCM or other image deployment server via VPN. Customizable options include pre- and post-imaging tasks like domain join and security upgrades.
Rack Configuration: We mount and configure your network and security devices, rackmount servers, chassis blade servers, storage, KVMs, UPSs, and PDUs into a rack structure, then cable and label before shipping.
Mobility Services: We configure and activate your tablets, phones, handhelds, and WiFi hotspots. Additionally, services that include MDM enrollment, App installations, IOS and Android updates are also available.
Custom Laser Engraving: Your logos and other important information can be engraved onto notebooks, mobile devices, and other equipment. We can laser engrave static content and/ or one field of dynamic content, such as the device serial number. Asset Tagging and Reporting: You have the option to use CDW•G-branded labels, customer-provided labels, or our team can build custom labels that we print on-demand, including UID/IUID identification labels for US Government applications. Extensive information on your devices is available via the Order Reporting and Hardware Asset Management functions on your CDW•G Account Center.
City of Mesa, Information Technology Solutions, Products, and Services 359 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Network and Security Device Configuration: We configure firewalls, routers, switches, access points, and IP phones for all the largest manufacturers. These services include system software/firmware upgrade or downgrade, uploading master configuration files, and configuration of IP address, subnet mask, and default gateway.
All customization is based on the City of Mesa and OMNIA Partners Participating Public Agencies’ unique specifications.
Burn-in Services: We run your devices for 12 hours or more to ensure all components are working properly. This includes running a diagnostic program (where applicable) to test basic functionality. This service is designed to reduce the number of items that fail after a short period of use.
Software and Imaging: We have a team of engineers, technicians, and team leaders trained to work on image and software deployments. Customer-specific deployment instructions are strictly followed to ensure your devices are imaged and configured your way.
Custom Packaging: This includes kitting, palletization, inserts and welcome letters, and box labeling.
Buy and Hold Services: This allows you to purchase products and have them held in a secure location anywhere from three months up to a year. CDW•G handles the configurations, customizations, logistics, and shipping requirements to ensure your predefined deployment schedule is met.
Configuration Quality Assurance
Either our own best practices or your specific deployment instructions are strictly followed to ensure devices are configured to meet each customer’s requirements. The City of Mesa and OMNIA Partners Participating Public Agencies can provide a custom checklist to CDW•G for additional verification and testing.
All Configuration Center workers are trained on CDW’s best practice quality assurance procedures that include a comprehensive check of each system we touch. First, we verify the compatibility of all components to be installed. Second, we verify that each component is installed properly, and the hardware installation is complete. Finally, we ensure that all hardware and software are functioning according to manufacturer specifications. Each step is completed by a qualified technician and verified by a Quality Control (QC) technician. CDW is ISO 9001:2008 compliant and the names of the primary technician and QC technician are recorded for all orders. All team members are held accountable for adhering to our quality assurance procedures. If any issues are encountered, CDW•G will contact you immediately to resolve the issue.
Any defective or damaged devices that are discovered during the configuration or warehousing process will be removed from stock and replaced with new, functional devices. The damaged or defective devices will be returned to the manufacturer on CDW’s behalf. This process will not require the customer’s involvement and should happen transparently to the customer.
Implementation Services
Our expert engineers configure and deploy your solutions to help you implement technology according to the City of Mesa and OMNIA Partners Participating Public Agencies’ unique needs and ensure it works from day one. We can build, create, and analyze software or services, as well as test and release into a defined environment and implement changes outlined in the design phase. We implement technology adoption and organizational change management plans to ensure you’re fully utilizing your technology solutions and deriving the value you expect.
City of Mesa, Information Technology Solutions, Products, and Services 360 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Any successful implementation requires careful attention to the management of the scope, people, and process of each project. Through our experience with numerous complex projects, CDW•G has refined an implementation methodology that uses project management best practices combined with real-world lessons learned. Our methodology has resulted in a standard for how we choose the people we hire, the way we structure our project teams, and the project milestones we set for customer acceptance.
We believe effective project management requires careful attention to the following plan elements and an appropriate level of communication between project participants. Our project plan includes the following components:
Scope of Work
Project Schedule
Communication Plan
Statement of Work
Risk Management Process
Change Management Process
Issue Management Process
Assumptions
Deliverable Management
Customer Responsibilities
Partner Management
Project Acceptance
Contract
The graphic below provides additional insight into our comprehensive methodology.
City of Mesa, Information Technology Solutions, Products, and Services 361 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 17. CDW•G’s Comprehensive Project Management Methodology Installation Services
CDW•G installs hardware, software, peripherals, and more. We offer a wide array of services to address the various tasks involved in configuration projects, including hardware and software installation and configuration, domain integration, branding, labeling, asset management, delivery, and distribution.
Our installation services include, but are not limited to, the following:
Computing Installation
Our installation services can help take the burden off your busy IT staff. We can help install and deploy new desktops, notebooks, and printers quickly and easily. We also assist with deinstallation and moving of existing equipment, configuration services, and basic IT staff training (if needed) to ensure a custom solution that fits your environment.
Data Center Installation
We can help you optimize your data center with implementation services around your server, storage, power, and cooling technologies.
Perform Conduct Discovery Implement Execute Conduct Project Contract/Sow Client Project Design Design Deployment Plan Closure Meeting Review Kickoff Meeting Execute Execute Execute
Assign/Confirm Stakeholder Design Test Plan Support Plan Project Handoff Acceptance Project Analysis Go/No Go to Support Resources Determine Decision Deliver
Conduct Internal Project Success Final Project
Kickoff Meeting Criteria Documentation
Create Initial Define Roles and
Schedule Responsibilities Direct and Manage Project Work ~· , ~· , .... ~· , Develop
Project Plan
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Monitor and report
project performance
• Conduct project status meetings
, Status reports
• Budget reports
Update lessons
learned based on
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Control project activities
• Communication
•Time
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. Risks
• Costs
, Quality
-Change
City of Mesa, Information Technology Solutions, Products, and Services 362 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Network Installation
Whether it be WAN or LAN, wired or wireless, we are ready to help you implement new network technology smoothly and efficiently.
Security Installation
In addition to offering a comprehensive security assessment, our security specialists can help ensure that your security solution is properly designed and implemented.
Interactive Whiteboard and Flat Panel Installation
Need to update a classroom or conference room with interactive whiteboards or flat panels? We offer manufacturer-certified specialists who can perform site-specific installation at your organization or institution.
Training Services
Our training sessions and programs align the training needs of your workforce with the goals of your technology projects, ensuring that teams across the City of Mesa and OMNIA Partners Participating Public Agencies’ have the skills they need to support and optimize your tech stack long-term.
Product Training
CDW•G leverages our top partnership levels with the industry-leading OEMs on behalf of the City of Mesa and OMNIA Partners Participating Public Agencies. We work with you to host Technology Symposiums, which brings our best-of-breed partner network on-site to share key industry updates, product roadmaps, and technical deep dives. Our technical specialists, alongside OEMs will conduct product roadmap sessions, arrange demo loan products, and facilitate a combination of web and onsite training sessions.
CDW•G has two Technology Experience Centers (TEC) in the US that are fully functional data centers and networks, where the City of Mesa and OMNIA Partners Participating Public Agencies can experience technology in action — remotely or onsite.
These facilities offer onsite and remote demos of leading solutions and are managed by our Demo Lab team. These labs demonstrate how integrated solutions work in a real-world environment and help the City of Mesa and OMNIA Partners Participating Public Agencies determine which solutions best meet their needs. Demonstrations allow our customers to:
See the newest technologies built as integrated solutions Host static demos that offer insight on how technologies work Help customers compare alternative solutions side by side Explore how the latest innovations can help customers achieve their goals The City of Mesa and OMNIA Partners Participating Public Agencies can work with your dedicated CDW•G Account Managers to arrange a virtual or in-person visit to our Technology Experience Center. CDW•G will work to make as much training as possible through the above options.
Additionally, on any Professional Services engagements, knowledge transfer is part of our core methodology, ensuring that on-the-spot training is taking place and that IT staff knows how to manage and drive the new technology or environment upon our engineers’ departure. CDW•G also offers a wide array of in-depth training options and workshops, highlighted below.
City of Mesa, Information Technology Solutions, Products, and Services 363 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Training Courses
We have experience in orchestrating IT projects and initiatives, from small and medium-sized businesses to enterprises. Combining our elite curriculum with the expertise and depth of our solutions and services gives the City of Mesa and OMNIA Partners Participating Public Agencies the skills you need to optimize your IT investments and achieve their most important outcomes.
Our courses meet the same standards for quality, interactivity, and alignment with today’s biggest technology challenges. Highlights of our training courses include the following:
Our courses are created and led by some of the world’s best instructors, whose scores for delivery from students average 4.9 out of a possible 5. Each course is designed to maximize time spent in hands-on learning, including lab/range exercises and debriefs, tool walkthroughs, and case studies. Born out of some of the most demanding Security Operations Centers (SOC) in the world, our proprietary curriculum is uniquely sophisticated and pairs with vendor technology training to deliver a complete solution to your security and IT skills needs. Our training is developed in collaboration with industry leaders who share our commitment to thorough, leading-edge IT training. It’s always up to date, with instructions specific to the latest versions of each tool.
Our courses are designed for virtual instruction, but they can also be taught live at your location.
We’ll tailor your workforce development program to meet the needs of each Participating Public Agency, wherever they are.
We offer courses and bundles to support virtually any project you may be initiating.
Please see our training catalog in Appendix 3. Additional courses and workshops include, but are not limited to, the following:
CDW OS ITSM Simulation/Executive Visioning Workshop
By participating in our IT Service Management (ITSM) business simulation workshop, the City of Mesa and OMNIA Partners Participating Public Agencies can learn how to increase the business impact of their internal service provision. This hands-on, highly interactive IT/Business workshop is designed to educate the City of Mesa and OMNIA Partners Participating Public Agencies’ leadership and stakeholders in the business structure of process with technology.
Participants are given roles in a sub-optimal business unit in which they have to respond to real, everyday challenges and transform processes and underlying technology that meet the needs of the business. Results improve as each round concludes.
Benefits of this workshop include the following:
Identify in real time how political, business, process, and technology issues intermingle and affect overall business results.
Directly experience the increased efficiency yielded by process improvement. Achieve better alignment between leadership and staff as it relates to both process and internal cooperation.
Learn to work better together as a team so that projects succeed.
CDW OS ITIL Training: One-Day Awareness/Three-Day Foundation Our approach takes you on a journey through the five stages of the ITIL service lifecycle and helps the City of Mesa and OMNIA Partners Participating Public Agencies adopt best-practice City of Mesa, Information Technology Solutions, Products, and Services 364 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
processes used by leading organizations worldwide with tremendous positive impact. Whether you need full training and certification for key members or simply an executive overview for greater awareness and adoption, we’ve got you covered.
Our One-Day Awareness workshop educates and informs leadership by using case studies from organizations around the globe that have successfully implemented ITIL. We take a highlevel, results-oriented approach to the People, Process, and Platform elements of the service improvement in order to convey:
Key concepts of ITIL
Practical guidance for applying ITIL to everyday IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources with business needs and objectives The role of technology and how to maximize its value
Our Three-Day Foundation course covers all material specified in the ITIL Foundation certificate and prepares attendees to successfully achieve their Foundation certification. We infuse realworld examples throughout and discuss overcoming the practical challenges and barriers to implementing process improvement. All of our instructors are ITIL experts and have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-life stories and scenarios.
CDW OS Process Alignment Workshop
Process improvement consulting is critical for state agencies striving to advance their process maturity in order to improve IT service delivery responsiveness, maintain consistent levels of service, and increase customer satisfaction.
Led by our Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new processes that are in-scope for a project, aligning with existing processes in order to work together at all levels.
IoT Transformation Workshop
Our Internet of Things (IoT) Transformation Workshop is designed to help the City of Mesa and OMNIA Partners Participating Public Agencies understand your data needs, determine return on investment (ROI), and evaluate their foundational infrastructure to determine if any technical components should be retired, evolved, or added before implementing an IoT technology initiative.
In the workshop, we will walk through five focus areas:
Business drivers: We’ll outline business drivers for IoT, starting with your key stakeholders, business processes, business systems, and linkage to company goals. Data investigation: We’ll review the data that needs to be derived. What kind of data are you gathering? Can this data be used by other departments? Is it revenuegenerating data that can be sold to your customers as a service? We’ll help you review your data to determine how your business will benefit from the data discovered as part of this workshop.
System of systems: Do you need to pull in third-party data for this solution? Examples may include data from The Weather Company (an IBM business), mapping software, or data from other external tools or systems.
City of Mesa, Information Technology Solutions, Products, and Services 365 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Infrastructure readiness: We’ll determine if your infrastructure is adequate for the proposed IoT solution.
IoT technology: You’ll understand what related IoT technologies will need to be implemented for your new solution
CDW Information Security Cybersecurity Workshop
We offer half-day and full-day Cybersecurity Workshops for security leaders. We assemble our top experts in a range of domains — from compliance to data governance to zero trust to IAM and more — and spend dedicated time with your team to validate strategies, recommend best practices and align with organizational goals and expectations.
Our workshops are tailored to each state agency’s needs and goals, with subject matter experts from a range of specialty areas. These sessions can be scheduled to kick off the beginning of a strategic planning cycle, to validate an existing plan or to “course correct” in the middle of execution. Each full-day or half-day workshop includes:
Expert Panel: A grouping of experts, tailored to your desired topics of discussion.
Workshops can be domain specific or can span the entirety of your cyber strategy. Clear Recommendations: Our workshops are designed to produce actionable guidance that makes a material improvement in your security program. Fresh Insights: Our experts are specialists in their fields, giving you the scoop on the newest technologies, best practices in the field and 12-18-month trend predictions.
CDW OS Organizational Change Management Planning Workshop This three-day workshop teaches participants the Organizational Change Management (OCM) framework for managing the effect of change on an organization, including new business processes, changes in organizational structure, overcoming cultural hurdles within an organization and more. We accomplish this through an approach that is based on the five-step ADKAR framework in order to help you deal with the human-aspect of change management:
Awareness, Desire, Knowledge, Action, and Reinforcement.
This workshop offers a myriad of valuable benefits aimed at enhancing your organizational prowess. Delving into the organizational history of the City of Mesa and OMNIA Partners, participants will gain a comprehensive understanding that serves as the foundation for crafting an effective communication and marketing plan, inclusive of targeted training initiatives. The workshop goes beyond theoretical concepts, providing practical insights into resistance management planning, a crucial skill set designed to preempt and navigate adoption challenges seamlessly. Additionally, our expert facilitators will guide participants in the formulation of a robust coaching plan, enabling them to identify and leverage strategic opportunities for optimal growth and development. In essence, this workshop is a holistic approach to empower your team with the knowledge and tools needed to propel your organization toward success.
PMO Assessment Workshop
Our DCT leads our Project Management Office (PMO) Assessment Workshop. This workshop is a high impact, comprehensive program to assess and improve Project Portfolio Management (PPM) practices over the course of 3-4 weeks. This comprehensive program consists of three survey domains: PPM current state, PPM satisfaction, and PPM assessment.
City of Mesa, Information Technology Solutions, Products, and Services 366 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
IT Practices Workshop
Led by our DCT team, the IT Practice Review workshop gives the City of Mesa and OMNIA Partners Participating Public Agencies visibility into how your organization operates. Through a holistic approach, we look beyond process documentation into how teams work together. Each Agency is unique, and how processes are designed and implemented can either work for or against business objectives. In 2 short weeks, agencies will have a high-level map of their strengths and weaknesses and a plan to ensure their processes propel them to reach their goals.
IT Resource Cost Benchmarking Workshop
It’s simply good business to operate in a cost-efficient manner and continually look and plan for opportunities that will improve the bottom line. Led by our DCT team, our IT Resource Cost Benchmarking Workshop can help the City of Mesa and OMNIA Partners Participating Public Agencies identify and plan areas for cost optimization using data-based metrics and relevant industry comparisons to support best-case decisions. Whether each agency is anticipating a cost reduction mandate, focused on continuous improvement, or simply wants better insights into their IT cost structure, our cost benchmarking study will have you covered.
For more of our training offerings and workshops, please see our training catalog in Appendix 3.
Maintenance Services
CDW•G offers various maintenance agreements to cover all types of vendors, products, and service levels. Our offered maintenance agreements give access to cover all vendors, products, and service levels with just one toll-free number. Types of available agreements include the following:
Coterminous Support Contracts. A coterminous support contract can take the City of Mesa’s existing manufacturer support plans and roll them together with one standard end date to eliminate the risk of a lapse in coverage.
Break/Fix Maintenance Agreement. These annual maintenance agreements and contracts cover the repair or replacement of in- or out-of-warranty equipment. Retainer Contracts. Retainer contracts provide a designated block of time that guarantees the City of Mesa’s access to field service and support staff, including system engineers, network technicians, PCs, and printer repair technicians, and more.
For a more comprehensive overview, please see “Repair” above.
Advisory Services
Please see “Consulting and Advising” above.
Managed and Support Services
CDW•G offers a wide variety of managed and support services. In June 2023, we ranked #10 out of 501 in the prestigious 2023 Channel Futures Managed Service Providers (MSP) 501 rankings; MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures. Applicants are ranked using a unique methodology that weighs financial performance according to long-term health and viability, commitment to recurring revenue, and operational efficiency.
City of Mesa, Information Technology Solutions, Products, and Services 367 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Our Managed Services offerings allow the City of Mesa and OMNIA Partners Participating Public Agencies to contract for support of your networks, systems, databases, and select applications. Our modular approach to IT management allows you to select services that best support your individual organization's goals and current capabilities.
We offer end-to-end solutions, including strategy development, technology selection, implementation, and operation. We offer multiple delivery models, including on-premises, offpremises, cloud, and as-a-Service models. Benefits of our Managed Services practice include the following:
Establishing security posture
Improving governance and overall operation
Increasing availability and performance
Making informed, strategic decisions based on data
Services include:
Managed Infrastructure
Managed Cloud Services
Managed Security Services
Managed Resiliency Services
Managed Digital Experience
Managed Infrastructure Services
We offer ITIL-based monitoring and management services to help you manage your existing environments and focus on value-driving initiatives with Mainframe, IBM Power Systems, Converged and Hyperconverged Platforms, OS, Database, Storage, Network, Application Managed Services, and Service Management. Part of our Managed Infrastructure Services include, but are not limited to, the following:
Operating Systems, Applications, and Services
Managed Patching as a Service
Managed Mainframe Services
Managed Mainframe Automation
Managed Mainframe Monitoring
Data Center
Managed Colocation Services
Managed Storage Services
Managed Backup and Restore Services
Managed Server Virtualization Services
Managed Database Services
Managed Converged Infrastructure Services
Managed Hyper-Converged Infrastructure Services
Network
Managed Switching Services for OEMs such as Aruba, Cisco, Extreme, HPE, Juniper, and more.
Managed Routing Services
Managed Load Balancing Services
Managed WAN Optimization Services
Managed Wireless Networking Services
City of Mesa, Information Technology Solutions, Products, and Services 368 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Managed Policy and Access Services
Managed Cloud Services
We help make your cloud initiatives successful — from application through migration and management with Cloud Enablement Services, Managed Private Cloud, Managed Cloud – AWS, Azure, and Google Cloud Platform (GCP), Managed Security for AWS and Azure, Sirius Power Cloud, SIEM as a Service, Monitoring as a Service, Patching as a Service, Unified Communications as a Service and Backup as a Service.
CDW•G has a Government Cloud Managed Services Team that understands the unique challenges public agencies face with regard to managed cloud solutions because we understand that managing a complex and evolving cloud environment requires unique and specialized skills. When production and business-critical systems must remain online without disruption, we can keep your infrastructure operating optimally. Our Managed Services for Cloud are an integral component of the City of Mesa and OMNIA Partners Participating Public Agencies’ end-to-end digital transformation.
With CDW•G’s trio of cloud MSP certifications, we have the expertise and experience to support the City of Mesa and OMNIA Partners Participating Public Agencies across all major cloud platforms. With AWS MSP and Microsoft Azure MSP certifications already under our belt, we are now one of a select few providers in North America, and an elite group of providers globally, to hold all three major cloud MSP certifications. Whether Participating Public Agencies are looking to migrate to the cloud, optimize their existing cloud environments, or manage multiple cloud platforms, CDW•G has the capabilities, talent, and resources to help the City of Mesa and OMNIA Partners achieve your unique goals. An overview of our Cloud Managed Services offering is as follows:
Managed AWS Services: Our comprehensive next-generation Managed Services for AWS is backed by more than 20 years of managed services support experience.
Delivered through CDW’s Enterprise Command Center and managed by AWS-certified architects, consultants, and engineers, the City of Mesa and OMNIA Partners can focus on proactive initiatives and outcomes, not technology management. Managed GCP Services: Our GCP-approved architects, consultants, and engineers provide the day-to-day management so you can harness the power of your technology instead of simply managing it. Our cloud experts work closely with our customers to guide them to an end-to-end cloud management strategy that brings clarity to the cloud. Managed Azure Services: As a CSP provider for Azure and a Gold Platform member of the Microsoft Partner Network, CDW assists customers with the adoption and implementation of Azure securely and efficiently. We have a long-standing, awardwinning relationship with Microsoft that we extend to our clients. Google Cloud Managed Service Provider (MSP) Initiative: CDW has successfully completed the requirements to participate in the Google Cloud Managed Service Provider (MSP) Initiative, bringing new capabilities to CDW•G’s services portfolio and turning it into a trifecta in cloud-managed services. Google Cloud’s differentiators bring to CDW an opportunity to accelerate customers’ interest in innovative Managed Security Plays and Generative AI ventures. To receive this Google recognition, CDW demonstrated through third-party expert-assessment deep knowledge of Google’s technology stack; CDW proved experience and stability in long-term managed customers and showcased a sound practice of support operations with Google-certified individuals on-call.
City of Mesa, Information Technology Solutions, Products, and Services 369 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Managed Security Services
Today’s siloed security tools force analysts to pivot from console to console to piece together investigative clues, resulting in painfully slow investigations and missed attacks. Even though they’ve deployed countless tools, teams still lack the enterprise-wide visibility and deep analytics needed to find threats. Faced with a shortage of security professionals, the City of Mesa and OMNIA Partners IT Teams can leverage CDW•G to simplify security operations in a vastly changing security landscape. CDW’s Managed Security Services bring mature processes and industry experts to support your security threat landscape.
The CDW Managed Security Services suite provides coverage for critical security tools and processes. The support model includes 24/7/365 support; this type of around-the-clock monitoring is essential for government entities like the City of Mesa and Participating Public Agencies that require vigilance and prompt response, all while complying with local regulations and standards. Our 24/7/365 model includes support for the following:
Vulnerability Scanning Management
Next-Generation Firewall
Endpoint Protection
Identity Access
Security Incident Event Management
Behavioral Analytics
Security Orchestration Automation and Response
Our 24/7/365 Security Operations Centers stop threats with a cohesive, multifaceted approach designed to maximize return on investment by utilizing the top security tools in the industry, including, but not limited to, the following: Tenable, Palo Alto Networks, Cisco, Check Point, IBM, Exabeam, and CrowdStrike. Workflows are built on time-proven ITIL processes combined with top-tier commercially available tools to avoid vendor lock-in due to proprietary solutions.
To enhance deployed security tools, CDW•G uses threat intel feeds, proactive threat hunting, IOC research and investigation, automation, and machine learning. Your security landscape is supported by expert analysts with extensive experience and credentials. Our security team has 500+ security certifications and a team of 500+ experts. Some of our certifications include, but are not limited to, the following:
City of Mesa, Information Technology Solutions, Products, and Services 370 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 18. Overview of Security Certifications
Managed Resiliency Services
We help maintain business continuity and recover critical applications and data with Managed Backup, Managed Disaster Recovery, and Managed High Availability.
Thoroughly protecting your organizational data from threats and recovering when needed can be complicated. With CDW Data Protection solutions, from industry-leading partners, defining data management capabilities throughout the data lifecycle — from creation to destruction — is easy, and provided as a fully managed service.
CDW can completely operationalize your data protection environment for one low monthly fee, with design, configuration, and implementation of your Rubrik environment according to your requirements. Deployment, monitoring, and full support of the environment, including the hardware and software, can all be done for a predictable monthly expense.
Managed Digital Experience
We help manage messaging, videoconferencing, voice, video, Unified Communications as a Service, SD-WAN, and business applications. We help provide a richer end-user experience by managing virtual workspaces such as virtual desktops and Citrix and the Microsoft Office 365 tools and orchestration.
Managed Services Levels
We provide three levels of managed services:
Advanced Monitoring -- Bronze
Advanced Monitoring includes comprehensive monitoring and alerting for supported technologies. In addition to basic availability monitoring of devices and services, CDW also provides error/exception monitoring, threshold monitoring, and performance utilization monitoring. All monitoring data is available through a web-based reporting engine.
Certified Information Systems
Security Professional (CISSP)
Symantec. Expert Partner -
Symantec Data Security
Competency
GIAC Certified Incident
Handler (GCIH)
Cisco Certified
lnternetworking Expert -
Security (CCIE Security)
GIAC Security Essentials
(GSEC)
Certified in Risk and
Information Systems Control
(CRISC)
Certified Ethical Hacker
(CEH)
Cisco Security Master
City of Mesa, Information Technology Solutions, Product s, and Services 371 • Proactive Maintenance - Silver
• Proactive Maintenance includes patching services. CDW proactively monitors vendor patch availability, analyzes patch necessity and priority, and applies recommended patches to your system.
• Availability Management- Gold
• Availability Management includes break/fix engineering support and an SLA for device availability. CDW's SLA for all Gold level modules is a 99.9% monthly services uptime guarantee.
Each of the levels encompasses the previous levels. There is no loss in service when moving to a more comprehensive level, meaning that no operational tasks are lost when moving between levels.
Support and Continuous Improvement
CDW•G experts provide technical support for complex technology solutions when your IT, development, and business teams need it. Our experts work with you to continuously optimize your technology environment.
Staff Augmentation Services
For more than 20 years, CDW•G has been providing customers the ability to staff their projects by giving them access to our experienced architects, engineers, project managers, and consultants drawn from our deep national and in-market resources. Our goal is to provide the City of Mesa and OMNIA Partners Participating Public Agencies the ability to scale up and down your augmented workforce on demand, giving you the ultimate flexibility to meet your evolving needs and upcoming project plans. Staff augmentation ultimately reduces costs; the City of Mesa and OMNIA Partners Participating Public Agencies can quickly access experts without a long-term commitment, lengthy hiring process, or administrative burdens.
CDW Staff Augmentation Services help meet the demands of your organization in unique ways.
We provide skilled staff to augment your team with expertise in a wide range of technologies, offering an objective view of IT that ensures you will always receive the right solution to your problems while minimizing payroll costs and maximizing time savings for your priority projects.
We have a wide range of resources ranging from Level-One help desk to Senior Engineers and Architects to Management. Our areas of support run the gamut - from Networking to Cloud Engineering, DevOps, to Application Development. A snapshot of our areas of expertise can be found below:
Infrastructure
and Security
Cloud
information Security
Networking
DevOps
Telecom
Tech Support
Applic:ations and
Data Management
Data/BI
Java/Open Source
Microsoft
Mobile
Artificial Intelligence
QA Testing
PMO and Business
Operations
Project/Program
Management
Business Analysis
Agile Transformation
and Coaching
Change Management
Digital Experience
and Content Strategy
Digital Transformation
Ul/UX Design
Digital Marketing
Content Strategy
Social Media Branding
Emerging Technology
Figure 19. CDW•G Staff Augmentation Areas of Expertise
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 372 Professional Services
A variety of our professional services have been described throughout our services offering section thus far. As mentioned, our project managers and consultants work directly with the City of Mesa and OMNIA Partners Participating Public Agencies to design and implement every facet of your IT solution. After assessing your current environment and business objectives, they'll produce a detailed project blueprint. Partnering with your existing staff, they'll oversee the full implementation of the solution. After a successful implementation, they'll perform quality assurance and troubleshooting before leading an in-depth closeout meeting to make sure your team is ready to take the reins. Our end-to-end support ensures that your solution can do it all:
improve end-user experiences, increase efficiency, and free up your team.
OMNIA Success Story: Midsized County
Background
Government entities often find themselves having to act very quickly to follow through on their most critical initiatives. They typically have an idea of what they want to accomplish, yet the path to execution is rarely straightforward. Whether it relates to budget approval, how long funds are available, or the expertise to go from idea to implementation, IT Departments must be ready to act quickly, requiring a partner they can trust to execute at a moment's notice.
Challenge
This mid-sized County, like many of their peers, has a small IT team, with the knowledge and expertise to keep things running, but implementing new technologies on a regular basis is a continued challenge. Not only is their staff somewhat unfamiliar with the latest offerings in areas like Hyperconverged Infrastructure and Next Generation Data Protection, but once funds become available, the prospect of lacking in-house resources to implement these innovations within the necessary timeframe is a major concern.
Solution
This County needed a partner that could complement the strengths of their IT team and walk hand in hand with them to help design, implement, and manage complex technologies.
CDW•G presented technical engineers to help educate the team on the solution, informing them on how the technology functions, as well as properly standing up the solution in their environment. CDW·G deployed resources to help with everything from network equipment, network security, and data protection - from advisory services to setting policies on their new equipment.
Success through OMNIA Partners
OMNIA Mesa and CDW•G were the perfect procurement vehicle for this County to deliver on these "just-in-time" technology solutions that are becoming more and more essential in the local government space. CDW·G instilled in IT leadership the confidence to undertake projects, guiding them seamlessly from conception to implementation, transforming what once seemed unattainable into achievable milestones with a trusted strategic partner.
This customer leveraged the Mesa OMNIA contract as a swift and efficient avenue for procurement, guaranteeing the responsible allocation of constituent funds. Entrusting CDW·G as their advocate, the IT department could rely on expert guidance to select the optimal technology, ensuring seamless functionality from day one. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 373 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Comprehensive Product Offering
k. Comprehensive Product Offering: Offeror’s complete catalog and services offered shall be available. Each offeror awarded a contract under this solicitation may offer their complete product and service offering. Pricing for products and services must be entered on the appropriate section of the Price Page. The City reserves the right to accept or reject any or all items offered.
CDW•G’s comprehensive line of products and services can be found at www.cdwg.com. We have also provided our Line Card in Appendix 2.
However, our offering would not be complete without highlighting our sector-specific services and capabilities. We understand that state agencies, local governments, higher education institutions, and K-12 entities have different needs.
CDW•G for Public Safety
CDW•G’s Public Safety Team has a specialized practice devoted to public safety issues, with more than 20 years of experience and hundreds of engagements to our credit. Fire, Police, and other Emergency agencies face unique challenges, even different from other government agencies. Understanding this, we built a team with the sole focus of supporting our nations critical Public Safety agencies. Our team of dedicated Public Safety Business Development Managers will guide the City of Mesa and Participating Public Agencies to the most impactful choices, address all the requirements, policies, and strategies you face every day, and show you how the pieces fit together.
At CDW•G, we actively engage with fire, police, emergency medical services, emergency management, and other agencies, offering invaluable insights into their myriad options.
Recognizing that a little guidance can yield substantial results, our profound knowledge and expertise in deploying cutting-edge technology stand ready to empower decision-makers in selecting optimal public safety solutions.
Modern-day emergency management and first response require fast and always-available access to information. Without it, police officers, first responders, and emergency personnel are at a disadvantage against criminals and natural disasters alike. Innovative digital solutions provide new, engaging approaches to fulfilling missions and keeping communities safe.
Our offering covers the full spectrum of capabilities:
Video
In-vehicle video,
capture, and
management
Body-worn
cameras
Interview room
monitoring
Fixed security
Surveillance
Analytics
Collaboration and
telepresence
Case
management
Mobility
Mobile data
laptops and
tablets
Data collection
and scanners
Mobile printing
GPS and
automatic vehicle
location
Mobile access
routers
Wi-Fi solutions
Advanced
authentication
Data Center
Servers and
storage area
networks
Hyperconverged
infrastructure
Backup and
recovery
Virtualization
Cybersecurity
Unified
communications
Enterprise
wireless
Command, Control,
and Intelligence
Mission Critical
Operations
Centers
Data Visualization
and Analytics
Situational
Awareness
Platforms
Mobile and
Deployable
Solutions
Evidence
Management
City of Mesa, Information Technology Solutions, Products, and Services 374 • Cloud solutions • Virtual private
network mobile
software
• Cloud solutions
• Alert and mass
notification
• systems
• Power and cooling
• Cloud solutions
CDW·G understands that each state has different laws pertaining to the sale of physical security/public safety hardware and equipment; CDW·G ensures that we have or will have applicable licensure for any products and equipment we provide to the City of Mesa and OMNIA Partners Participating Public Agencies.
Success Story: Implementing Situational Awareness Rooms for a Large Urban City Law enforcement bureaus were looking for methods to mitigate risk and engaged CDW·G in these discussions. This conversation started an 18-month process of consulting and designing a new Joint Operation Command Center (JOCC) that could be used at a central location by engaged bureaus.
The JOCC is designed to provide joint command capabilities for more than five federal partners and will serve as a command and control center for the City's significant events moving forward. Additionally, the JOCC will be a central point of communication and control for future civil unrest.
The primary Command Center seats 80 individuals and includes a 1. 1 M LED 80 feet wide video wall. Additionally, the center contains seven adjacent conference rooms fully equipped with digitally transformed audio-visual systems. Work began in the last quarter of 2022 and will be one of the leading operations centers in North America.
CDW•G for Education
CDW Education understands the challenges - and opportunities - involved in building a flexible and supportive personalized learning environment for K-12 and Higher Education students. We currently support 2,300 K-12 and 1,400 Higher Education (Higher Ed) institutions and entities on the existing City of Mesa and OMNIA Partners contract. You can continue to count on us to guide you through tight budgets, numerous choices, and expertise shortfalls so that you're prepared to meet your IT needs, now and in the future. Through the acquisition of Amplified IT in 2020, we are further able to support our education customers with our own tools, such as LittleSIS, Gopher, and more.
We know that our education customers' need for vendor support does not stop at deployment completion. Maintaining technology program innovativeness and alignment with your education goals is a continuous and daunting task. In fact, in a year, your program may look very different.
You need a vendor that does more than meet your technology requirements right now; you need a vendor partner that shares a passion for education and continued development to futureproof schools, staff, and students for long-term success. Our Education Strategists help educators include technology as part of their educational planning and goals; we pledge to remain dedicated to supporting the full scope of each OMNIA Partners Participating Public Agencies' technology and related educational needs.
We have actively expanded our catalog, certifications, and solutions to address the latest developments in Education technology, including cloud, loT, drones, and esports, so that we can continue to support the changing needs of the City of Mesa and OMNIA Partners © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 375 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Participating Public Agencies. In addition, we have dedicated CDW•G Education resources aligned to these solution areas to help you understand and implement them. Moving forward, we expect the landscape in which we compete to continue to evolve as new technologies are developed, and we will continue to evolve with those technologies.
We offer a variety of education-specific services and solutions, some of which align with leading manufacturers, such as Amazon Web Services (AWS), Microsoft, and Google. Our goal is to help empower students, families, faculty, staff, and administrators as they explore and build opportunities for improving academic outcomes. Some of these services and solutions include, but are not limited to, the following:
CDW•G and Google for Education
We are a Premier Google Partner on a mission to empower schools to get the most out of Google Workspace for Education. In August 2023, we were awarded Google Cloud’s Partner of the Year in the Specialization category for excelling in the Education sector and delivering positive customer outcomes. Our teams of education and technology experts have served more than 4,200 districts across the US and Canada, including 12 of the 15 largest districts. CDW Collaboration Amplified Support for Google for Education: Save your IT team valuable time and resources and empower them to make the right decisions for your institution’s digital infrastructure. Equip them with the support they need to prevent and mitigate technical challenges like network errors, misaligned settings, security breaches, app degradations, and more. The Amplified Support for Google for Education service partners technical staff with Google IT specialists who provide on-demand support, customized solutions, and professional collaboration to help your institution keep up with Google’s ever-evolving environment, optimize the operation of your Google for Education domain and Chrome OS, and achieve the strategic goals of your administrators, educators, and students.
Support services include on demand support with highly responsive SLAs, customized solutions, and professional collaboration.
CDW Collaboration Chrome Checkup: With the rapid adoption of education technology through a 1:1 model, classroom carts, or computer labs, Google Admins are managing the settings and configurations for Chrome and fleets of Chrome devices.
Neglecting to keep up with Google Chrome updates and the normal degradation that comes with usage can leave Chrome devices vulnerable to metric and data errors, security breaches, and operations issues. A Chrome Checkup explores an institution’s current Chrome and Chrome device settings in the Google Admin console to provide recommendations based on education best practices to ensure their fleet is optimized for success and ready for deployment.
CDW Collaboration Google for Education Audit: Ongoing Google for Education feature changes can make it difficult for you to keep your institution’s Google Workspace domain up to date. Neglecting to properly configure even a few settings in the Google Admin console can leave it vulnerable to undelegated access, metric and data errors, and security breaches. The Google for Education Audit analyzes your Workspace environment against the latest education best practices and Google Workspace updates and provides an actionable plan to improve the efficiency of your domain for the success of your administrators, teachers, and students.
CDW Collaboration – Google Voice for Education: Google Voice is a simple, smart, and scalable cloud-based phone solution that allows administrators and teachers to stay connected to students and parents via a desktop phone or cellular and computer devices City of Mesa, Information Technology Solutions, Products, and Services 376 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
without having to use their own phone numbers. With the options of remote, hybrid, and in-person teaching and learning models exposing the need for schools to have an efficient communication system, Google Voice is a valuable option that puts administrators and teachers in control of their call logs, whether teaching and learning are happening in the building or at home. Google Voice is intelligently optimized, secure, and compliant and fits seamlessly into the Google Workspace for Education workflow. CDW Collaboration – Google Workspace for Education KickStart: The Google Admin console has over 1,000 settings that do not come out of the box tailored to meet the needs of your institution, and Google Admins are left to build out the Google Workspace for Education domain on their own. This can result in misconfigurations, improper OU structure, an abundance of delegated permissions, and security vulnerabilities that affect teaching, learning, and safety. A Google Workspace for Education KickStart provides institutions with a configuration guide for all the settings in their Google Admin console. Recommendations are based on education best practices and an institution’s unique strategic goals, so the domain is operating at its highest level from day one.
CDW•G and Microsoft for Education
CDW’s Amplified for Education Services offer comprehensive Microsoft 365 EDU support to schools, addressing your most urgent problems in classroom technology, remote learning, device management and security. With our expertise, you can optimize your learning environment by leveraging Microsoft technology and affordable Windows 11 Education devices to their fullest potential.
We offer multiple Microsoft EDU Services for your environment, including:
Microsoft EDU Modern Management Program | Intune for Education Pilot: By streamlining device management, reducing downtime and IT support costs, and improving data protection, Intune for Education can complement schools’ current Intune for Enterprise as an add-on or a stand-alone plug-and-play service. With its focus on delivering high-quality, innovative, and inclusive education for all students, Intune for Education empowers schools to leverage their existing infrastructure while enhancing their device-management capabilities specifically tailored for educational settings. Microsoft Education Discovery and Design | M365 EDU Ecosystem Assessment:
By providing clear guidance on what tools are being utilized or not utilized, this assessment enables ITDMs to optimize software usage, reduce unnecessary spending and make informed decisions about their technology budget. Amplified for Microsoft EDU | Windows 11 Readiness Assessment: The Windows 11 Readiness Assessment includes a series of workshop sessions that help schools evaluate EDU environments in preparation for the deployment of Windows 11 and its features, identify scalability constraints, make informed decisions, and implement the necessary enhancements to ensure successful adoption.
The CDW Education Collaborative | Microsoft: The CDW Education Collaborative is a forward-thinking community of K-12 districts looking for insights and best practices for administering and mastering Microsoft 365 Education and Google for Education ecosystems. The Education Collaborative provides a one-stop shop to access useful content and helpful advice from fellow education IT professionals, CDW professionals, and Microsoft and Google insiders.
City of Mesa, Information Technology Solutions, Products, and Services CDW•G and AWS for Education
We are part of AWS' Partner Network with an active Advanced Consulting Partner status.
CDW·G coworkers have earned more than 200 AWS certifications, including the AWS Database and Data Analytics Specialty Certifications, as well as the AWS Migration Competency, AWS Storage Competency, and more.
377
• CDW Hybrid Cloud AWS Appstream Implementation Services (Education Segment): With more students learning remotely with less-robust devices, the demand for remote application access is growing. The AWS AppStream service allows students to access their critical apps remotely, and CDW·G has developed a turnkey service to get your students and institution up and running. Provide access to the applications your students need without the expense and security risk of building and hosting on your premises. CDW·G will plan, configure, and deploy the AppStream solution for you. • CDW Classroom in the Cloud on AWS Hybrid Cloud: The cost of purchasing, installing, implementing, maintaining, and replacing the hardware and software needed on your facilities to accommodate the curriculum your students need can create a budget black hole, which is why we created our Classroom in the Cloud on AWS, an enhanced Desktop-as-a-Service (DaaS) solution. Allow CDW·G to help you increase efficiencies, decrease costs, and improve the student experience by building virtual classrooms and labs in AWS. With CDW•G's Classroom in the Cloud service, you have the flexibility to spin classrooms up and down, use online faculty resources, and provide students with 24x7 access to complete or repeat work outside of class, all while keeping costs at the requisite minimums. In addition, CDW·G can provide you with content for the grant proposal necessary to receive the funds to use this service, if needed.
These sector-specific offerings provide insight into our capabilities; however, they are not comprehensive.
Success Story: Custom-Built Esports Room in a Southeast School District Background
Several educators at a junior high school created an after-school esports club that met online during the pandemic. When students returned to campus, the club met in the school library.
The staff and principal envisioned so much more; they wanted to add esports to the curriculum and build a dedicated esports room. They pitched their ideas to school district leaders and quickly won support.
The CDW•G team, which includes esports experts, initially met with school officials in the spring of 2021 to discuss the district's immediate and long-term goals. In doing so, they learned the gaming room needed to be multifunctional for teaching both esports and other classes.
Engagement and Solution
The district took advantage of CDW•G's Blueprint to Design service, which includes its furniture partner Spectrum Industries, to create an initial floor plan and design for the room.
At the same time, CDW·G's esports advisers made technology and furniture recommendations to fit the district's budget. After receiving feedback on the initial designs, CDW•G developed new 2D and 3D renderings for the space. During this process, CDW•G held multiple virtual and onsite visits. Before the technology and furniture arrived, the school © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 378 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
hired a general contractor to equip the room with enough electrical outlets and network drops for the PCs and other equipment. With the infrastructure complete, CDW•G and their installation partner installed the LED lighting and 65- and 75-inch Samsung displays. Once the furniture and tech equipment arrived, we assembled the gaming desks and chairs and installed the computers and gaming peripherals.
Outcome
In the fall of 2021, this junior high school opened a state-of-the-art esports room, transforming a traditional classroom into a rich learning environment. This esports room has become the home for a semester-long interdisciplinary course that teaches them about the career and technical skills they will need in the fast-growing field.
Financing
l. Financing: Options available such as lease programs and conditional sales contracts.
CDW•G has an in-house Financing Solutions Team to help the City of Mesa and OMNIA Partners Participating Public Agencies navigate among our tailored payment solution options, which include leasing, financing, subscriptions, etc. We take a consultative approach to financing options that ensure the City of Mesa and OMNIA Partners Participating Public Agencies’ goals are met.
At CDW•G, we focus on providing the best solutions in the industry—and that includes Financing Solutions. CDW•G can facilitate an agreement between OMNIA Partners Participating Public Agencies and various leading financing companies that can help each Participating Public Agency obtain the payment terms that best fit their unique needs and budget requirements. Agencies can secure a payment solution structure with maximized options and terms.
CDW•G’s Financial Partners provide the best option to fit the City of Mesa and OMNIA Partners Participating Public Agencies’ needs. For agencies with a Master Lease Agreement established, we likely have a partnership in place with their provider or can establish one, to extend their existing agreement to incorporate purchases from CDW•G. Often, we leverage relationships with our partners to offer more advantageous rates, terms, and structures. For agencies that have diversity requirements to meet, we can recommend small and diverse partners that hold relevant certifications.
Our Premier Financing Partners include, but are not limited to, the following:
Arrow Capital Solutions
Cisco Capital
Dell Financial Services
HPE Financial Services
Lenovo Financial Services
LEAF Commercial Capital, Inc.
Conditional Sales Contracts
CDW•G offers conditional sales contracts. Our consultative approach to financing options ensures that the City of Mesa and OMNIA Partners Participating Public Agencies receive a tailored solution offering that aligns with your needs and budget requirements.
City of Mesa, Information Technology Solutions, Products, and Services 379 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Distribution of Products and Services
B. Describe how supplier proposes to distribute the products/service nationwide. Include any states where products and services will not be offered under the Master Agreement, including US Territories and Outlying Areas.
CDW•G provides nationwide delivery for our hardware products and has a robust system in place to secure timely delivery. Many of our top manufacturers and software publishers’ representatives are onsite at CDW•G’s sales offices to facilitate requests for information and assist with designing the best possible solutions.
We receive detailed insight into supply chain availability, manufacturing delays, distribution shortages, and overstocks, as well as other disruptions related to supply and demand variability
We often secure additional inventory to offset any known supply issues CDW•G works closely with our vendor partners to train and certify our account managers and technical staff and to deploy and manage technologies in customer environments CDW•G has received awards and recognition from our partners for developing and delivering exceptional solutions
Products and services will be offered to all states under the Master Agreement, including US Territories and Outlying Areas where allowable and applicable by local government regulations, CDW•G contractual limitations, and our relationships with the respective manufacturers.
Additionally, due to the relationships that CDW•G has with both OEM partners and shipping carriers, we ensure the traceability of products regardless of their origin. If products are shipped directly from a manufacturer location, our logistics and drop ship team maintains active communication with the manufacturer and the preferred carrier to ensure that the correct number and model of products are being shipped, and that shipment schedules are being met.
We do not procure from gray market vendors and only work directly with manufacturers and their authorized sources. Our supply chain complies with industry standards to support the IT needs of public sector customers. Our catalog contains a vast range of manufacturers, so customers can expect transparency since we do not manufacture products ourselves. The Government Industry Data Exchange Program provides a report of counterfeit or suspected counterfeit products weekly. We cross-reference this list with our inventory and sales. To date, none (0%) of the products we’ve carried or sold have been classified as counterfeit. All of CDW•G’s shipping and quality processes are based on the ISO 9001:2015 certification standards, of which we are certified.
Streamlined Order Process and Fulfillment
Once an order is credit-released, it goes to the purchasing department to check whether the products are in stock. If products require configuration services, they will be sent to CDW•G configuration center, a designated area of our distribution center, where they will be configured according to the customer’s specifications. Our highly trained and experienced configuration technicians perform custom configurations very efficiently.
A product never leaves the configuration center without receiving a full three-stage quality control check, even if it is only being asset tagged. Also, prior to shipping, all packed boxes go through quality control checks.
City of Mesa, Information Technology Solutions, Products, and Services 380 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Fulfillment
The order fulfillment process begins when a batch of orders are systematically released and sorted according to type and priority; for example, split-case picks, full-case picks, oversized picks, and install picks. Our ISO-certified order fulfillment procedures and requirements meet rigorous industry standards to ensure that your order is shipped quickly and accurately.
Overnight and Configurations-Priority orders receive processing priority during order fulfillment.
Extendable conveyors move in and out of trailers, bringing product directly to the current loading position and optimizing the number of people needed to load a trailer. CDW•G has an agreement with UPS for direct lane shipping and will pre-sort packages into trailers that go directly to a sorting hub closer to the end-destination. This reduces overall processing and travel time to increase our 2-day delivery footprint.
The majority of orders are picked paperlessly, using radio frequency scanners, or voice picking headsets in our Las Vegas (LV) distribution center to identify the product necessary for the shipment and direct the coworker to the proper location. The product UPC is scanned to verify quality and serial numbers are captured via a barcode scan. Smaller items are picked directly into CDW branded boxes or padded envelopes, with automation for the carton assembly and shipping label application in the LV distribution center. Larger items are placed onto the conveyor where the entire carton is goes through a scan tunnel to review all barcodes and then shipping labels are automatically applied. The largest items are picked in a similar manner via forklift; coworkers are directed to the location, the product is scanned for quality, and then the product is taken to a printing station to receive the shipping labels.
Efficient Distribution System
Our distribution centers are designed for continuous commitment to accuracy, quality, and speed. Our facilities have multiple levels of storage, miles of high speed conveyors and sorters, UPC bar code scanning, product serial number capture, with a paperless Radio Frequency (RF) and Voice Directed picking processes. Each step in the product movement process is verified with a barcode scan, from receiving through shipping. We ship 40,000 to 50,000 boxes per day depending on the time of year.
As one of the largest direct marketing resellers in the US, CDW•G has positioned itself very closely with the major shipping companies and other delivery service companies to provide standard or expedited product delivery. Due to the extensive carrier worldwide service capabilities, excellent record for on-time delivery, and competitive pricing, we ship the majority of our products via UPS or FedEx. Both companies have on site employees at our distribution centers, individuals with a track record of supporting CDW•G with sophisticated capabilities to leverage their intermodal transport options. We also have contracts with truck load (TL) and less than truck load (LTL) carriers for large orders and heavy products.
Master Agreement Pricing Compliance
C. Describe how Participating Agencies are ensured they will receive the Master Agreement pricing; include all distribution channels such as direct ordering, retail or in-store locations, through distributors, etc. Describe how Participating Agencies verify and audit pricing to ensure its compliance with the Master Agreement.
A designated Program Management Team working alongside Ty Robles, the City of Mesa and OMNIA Partners’ Program Manager, ensures that Participating Public Agencies will receive Master Agreement pricing. Ty and the Program Management Team regularly conduct self-audits to ensure pricing compliance and take corrective action when needed.
City of Mesa, Information Technology Solutions, Products, and Services 381 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Compliance
Immediately upon award of a contract, Ty reviews and disseminates the contract documents and all related proposal documents, recording all items that CDW•G will need to manage. Ty is responsible for ensuring that CDW•G observes commitments included in the contract. For example, if CDW•G commits to a pricing structure based on a certain discount from advertised pricing, it is Ty’s responsibility to record the pricing in the contract management software, which then locks the structure for purchases made under the contract. Since Ty is often the person most familiar with the contract, she will also make recommendations for improvements and efficiencies based upon their constant analysis of the contract’s provisions and trends with the City of Mesa and OMNIA Partners' use of the contract.
Automated Contract Management System
Ty sets up the pricing in our Contract Management System and works with our in-house eProcurement/Digital team to update your online catalog with fixed pricing and the various logons and security settings for OMNIA Partners’ Participating Public Agencies. Once the structure is loaded, no additional manual intervention is needed to maintain it. End users will be able to view and verify the contracted pricing through this unique URL without the need to log in with a password.
Distribution Channels
CDW•G offers various distribution methods for our customers. It is of the utmost importance that our customers can purchase from us however is easiest for them. CDW•G works with several other companies to help to process, handle, and/or ship hardware products to customers. In addition to the manufacturer and distributor partners we work with, we have built strong relationships with industry well-known carriers such as FedEx Parcel, UPS Parcel, UPS Freight, FedEx Air Freight, CEVA LTL services (less than truckload), and local messenger services.
We provide the City of Mesa and OMNIA Partners Participating Public Agencies with a Premium Page in which you can quickly and efficiently place and track the status of your orders.
As one of the largest resellers, CDW•G has established very good working relationships with the major manufacturers in the technology industry. Our buying power attracts the industry’s top manufacturers, including their best prices and rebates. Most manufacturers send us daily Electronic Data Interchange (EDI) downloads with pricing and product availability information.
Also, we receive timely notifications regarding product changes and lifecycles, as well as real time inventory information.
Our two distribution centers are located in close proximity to principal distributors; this enables us to obtain competitively priced, non-stocked items relatively quickly. If a product is out of stock in CDW•G distribution centers, CDW•G can leverage our local and national distribution network; if the product is in stock in the distribution network, CDW•G can generally secure product(s) from our local distribution network within 24 hours. The value-added benefits of our highly automated state-of-the-art distribution systems are that the City of Mesa and OMNIA Partners Participating Public Agencies will receive the right products quickly, configured correctly and ready to use; this will enable you to maintain a high level of productivity and to better serve your organization and citizens.
The City of Mesa and OMNIA Partners Participating Public Agencies contact your dedicated CDW•G Account Manager to place an order via phone, email, or fax; additionally, you can use your CDW•G Account Center to place orders.
City of Mesa, Information Technology Solutions, Products, and Services 382 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Shipment Partners
D. Identify all other companies that will be involved in processing, handling or shipping the products/service to the end user.
We work with several authorized channel partners to deliver solutions to OMNIA Partners Participating Public Agencies. These include OEMs, Publishers, Cloud Solution Providers, and Distribution Partners (Tech Data, Ingram Micro, SYNNEX, Avnet, and Arrow Electronics). In addition to the manufacturer and distributor partners we work with, we have built strong relationships with industry well-known carriers such as FedEx Parcel, UPS Parcel, UPS Freight, FedEx Air Freight, CEVA LTL services, Tforce, and local messenger services.
Due to the extensive carrier worldwide service capabilities, excellent record for on-time delivery, and competitive pricing, we ship the majority of our products via UPS or FedEx. Both companies have on-site employees at our distribution centers; these individuals have a track record of supporting CDW•G with sophisticated capabilities to leverage their intermodal transport options.
Depending on the unique needs of each opportunity, CDW•G will work with these resources in conjunction with the City of Mesa and OMNIA Partners Participating Public Agencies to choose additional vendors that best fit based on the work and needs of the customer. Details of the chosen vendor will be provided to the interested party during scoping.
Distribution Centers
E. Provide the number, size and location of Supplier’s distribution facilities, warehouses and retail network as applicable.
CDW•G has two large strategically located distribution centers controlled by a Warehouse Management System (WMS) that ensures speed and accuracy throughout the order fulfillment and distribution processes. CDW•G has a 450,000-square-foot distribution center located at our headquarters in Vernon Hills, IL, and a 513,000-square-foot distribution center located in North Las Vegas, NV.
Addresses for our distribution centers are as follows:
Las Vegas Distribution Center
3201 E Alexander Rd.
North Las Vegas, NV 89030
Vernon Hills Distribution Center
200 N Milwaukee Ave.
Vernon Hills, IL 60061
These locations facilitate quick distribution of products to our growing customer base throughout the country. The Vernon Hills (VH) distribution center focuses on distributing products to customers east of the Mississippi River, while the Las Vegas (LV) distribution center primarily serves the western part of the United States.
City of Mesa, Information Technology Solutions, Products, and Services 383 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
We have access to more than 100,000 top brand-name products from more than 1,100 leading manufacturers. Due to the size of our facilities, which span four levels of storage and three level picking modules, forklifts are required to stock and pick products as needed.
We hold more than $500M of inventory in our two in-house distribution centers that total almost one million square feet.
The value-added benefits of our highly automated state-of-the-art distribution systems are that the City of Mesa and OMNIA Partners Participating Public Agencies will receive the right products quickly, configured correctly and ready to use; this will enable the City of Mesa and OMNIA Partners Participating Public Agencies to maintain a high level of productivity and to better serve your communities.
1S0 9001
Qual irty
ISO and PCI certified configuration c,enters
1S014001
Enviro nm en ta I
ISO 20243
Risk :M an,ag;ement
ISO 27001
lnformation Security
ISO 28000
Secure Supply Chain
City of Mesa, Information Technology Solutions, Products, and Services 384
3.3 MARKETING AND SALES
Implementation Plan
A. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to immediately implement the Master Agreement as supplier's primary go to market strategy for Public Agencies to supplier's teams nationwide, to include, but not limited to:
CDW•G's leadership team is securely behind the growth and strategy of this program for both the City of Mesa and OMNIA Partners Participating Public Agencies nationwide. COW•G has provided the City of Mesa and OMNIA Partners an executive sponsor, David Hutchins, Vice President of Strategic Programs, who commits to endorse and sponsor the award within the first 10 days of the contract. The City of Mesa and OMNIA Partners can be confident in this contract's level of Executive Sponsorship within CDW•G.
CDW•G has had a long-standing relationship with OMNIA Partners (and previously with affiliates of OMNIA, including NIPA) since 2003. We continue to lead and facilitate our growth strategy with numerous public entities that utilize the multiple OMNIA contracts to which CDW•G has been named. CDW•G will continue to partner with OMNIA Partners through this contract, if awarded, and other contracts to identify additional members under this solicitation. CDW•G will abide by various regulations and requirements in multiple jurisdictions, including some with mandatory use requirements, exclusions, or preference of public entities on utilization of specific contracts. We have included a cohesive implementation plan and pledge to continue focusing on the growth of this contract's awareness and success. Those involved in the Contract Launch and committed to the success of the City of Mesa and OMNIA Partners/CDW•G partnership are highlighted below:
Executive Leadership and Support
David Hutchins - Vice President, Strategic Programs
David is the Executive Corporate Sponsor for the City of Mesa and OMNIA Partners agreement. David has more than 25 years of sales experience and has held numerous leadership positions within CDW•G since 2003. As VP of Strategic Programs, he is responsible for the alignment of key enablement areas, including sales operations and support, programs and contracts, capture, business development, proposals, and business diversity. As the Executive Sponsor, he is dedicated to the success of this contract.
Email: [email protected] I Phone: +1 (847) 968-9782 Dario Bertocchi - Vice President, Contracting Operations With more than 20 years at CDW, Dario brings a wealth of knowledge to the City of Mesa and OMNIA Partners. As Vice President of Contracting Operations, he manages more than 240 professionals across proposals, contract and program
management, contract negotiation, and contract pricing.
Email: [email protected] I Phone: +1 (203) 851-7049
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 385 Capture and Business Development
Mark Ellis - Senior Capture Manager
Mark Ellis is the City of Mesa and OMNIA Partners' National Account Manager. Mark is an active participant in the planning and strategy to promote the OMNIA Partners agreement. Having been with CDW for more than 22 years in various roles, from Account Manager, Program Manager, and Capture Manager, Mark is
intimately familiar with this contract, the mutual CDW•G and OMNIA Partners target market, and how to best position the City of Mesa and OMNIA Partners contract for its best success. He is committed to the success of this contract and looks forward to ongoing collaboration with the City of Mesa and OMNIA Partners.
Email: [email protected] I Phone: +1 (732) 982-0390
Elysse Wayman - Manager, Business Development
Elysse actively participates in the planning and strategy to promote the OMNIA Partners agreement. She is an expert in the State and Local government landscape and has nearly a decade of
experience working in information technology. Her experience and expertise are of great benefit to the successful growth of the OMNIA Partners contract.
Email: [email protected] I Phone: +1 (813) 804-5380
Jason Schwartz - Senior Manager, Business Development
With nearly two decades of experience at CDW Government dedicated to public sector customers, Jason and his team build the frameworks and strategic plans to proactively identify, pursue, win, and optimize new business within the highest opportunity customers in the State and Local Government segment.
Email: [email protected] I Phone: +1 (847) 419-7542
Chris Webb - Director, Capture & Business Development
Coming up on nearly 20 years at CDW•G, the City of Mesa and OMNIA Partners will greatly benefit from Chris's experience in territory growth, customer expansion, and partner alignment. As Director of Capture and Business Development, Chris is an active participant in the strategy and development of the OMNIA Partners contract. He has over a decade of experience working with OMNIA Partners and is the senior leader owning the OPUS integration and future success.
Email: [email protected] I Phone: +1 (203) 851-7142
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 386 Program Management
Ty Robles - Program Manager
Ty is the City of Mesa and OMNIA Partners' Program Manager. Ty has an in-depth working knowledge of OMNIA Partners, including the former cooperatives, National IPA, and TCPN. She will work with sales leaders to develop and execute a training program following contract signature and will be actively involved in the daily operations of this contract. In addition to being committed to the success of this contract, Ty is also responsible for providing oversight of the program's success, reporting and fee payments, and identifying areas for improvement and opportunities for growth.
Email: [email protected] I Phone: +1 (203) 851-7239
Heather Kohls - Manager, Program Management
With over 15 years of experience in Program Management, Heather is the Manager of the State and Local Program Management Team and leads the efforts across the team to ensure efficient, compliant, and strategic management of the program. Heather and Ty will work closely with the Sales and Marketing Team, State and Local Entities and OMNIA Partners to support and grow the program through collaborative communications and operational excellence.
Email: [email protected] I Phone: +1 (847) 465-6000 Anup Sreedharan, Senior Manager, Program Management
Anup oversees our state and local government program
management team. Anup has nearly 20 years of working with public entities and brings his knowledge and skill set of government dashspecific contracts to the team. His duties include expanding the program management team's strategic outlook by working with internal and external groups, like customers, sales, and partners, to provide the best contractual support for our customer base.
Email: [email protected] Phone: +1 (312) 705-1873
Brian Fisher, Director, Program Management
Brian is the senior leader overseeing our Public & Commercial program management teams. Brian brings more than 23 years of contracting and commercial acumen and has led teams in all capacities in the contracting lifecycle. His responsibilities include building coalitions, shaping contracting strategies, fostering leadership, and maximizing the value of CDW's contracts for our customers.
Email: [email protected] Phone: +1 (312) 705-3385
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 387 Sales Leadership
Tony Sivore - SLG Director, Sales West
Tony brings nearly 25 years of IT sales experience to the City of Mesa and OMNIA Partners. In his current role, Tony is responsible for providing strategic direction for sales groups that oversee the business of CDW•G's State and Local Government customers. His duties include growing and managing executive relationships with key partners and customers and training the Sales Managers. He will leverage internal and external relationships whenever possible to ensure that we continually meet the City of Mesa and OMNIA Partners' needs.
Email: [email protected] I Phone: +1 (312) 705-3290
Don McCarthy - SLG Director, Sales South
Sales Director, Don McCarthy, has more than 13 years of IT sales experience. Like Tony, Don is responsible for providing strategic direction for sales groups that oversee the business of CDW•G's State & Local Government customers. His duties include growing executive relationships with key partners and customers and leading the sales managers' ongoing development and training.
Don is committed to the success of this contract and beyond.
Email: [email protected] I Phone: +1 (847) 419-6317
Jonathan Mazella - SLG Director, Sales East
Jon has more than 20 years of experience in the Public Sector. As SLG Sales Director for the East, Jon is responsible for aligning CDW•G resources to ensure our customers derive exceptional value from the partnership. The team under Jon consistently excels in this market due to a deep understanding of both IT and public sector procurement. He looks forward to using his in-depth knowledge of public procurement and IT to help the City of Mesa and OMNIA Partners with their digital transformations and beyond.
Email: [email protected] I Phone: +1 (203) 851 -7222 Eric Goff- K-12 Director, Area Sales East
Eric has more than 20 years of experience in technology sales and more than a decade of experience serving the education
community. As a K-1 2 Director for the East, Eric is responsible for leading K-12 Education sales and strategy for 9 states and oversees a team of 60 sales professionals. His extensive experience and expertise in the education sector helps contribute to successful OMNIA Partner contract growth.
Email: [email protected] I Phone: +1 (312) 705-9101
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Product s, and Services 388 Michael Durand - Higher Ed Director, Area Sales East
Michael is a Director of Sales for Higher Education at CDW•G and is an experienced Education Sales Leader with a demonstrated history of working in the information technology and services industry. He has held various leadership roles throughout his career at CDW•G since he joined in 2007, all serving Education customers.
Email: [email protected] I Phone: +1 (203) 851-7041
Marketing
Cathy Sionkowski - Manager, Field Marketing
Cathy is an active participant in the marketing plan for OMNIA. She is a marketing, and management professional who is highly skilled in developing and implementing sales and marketing strategies that drive growth in revenue, market share, and profitability. Cathy collaborates with Program Management and Sales Leadership to determine the best approach to drive revenue.
Email: [email protected] I Phone: +1 (248) 223-4562
Trenece Paszkiewicz - Senior Field Marketing Specialist As a Senior Field Marketing Specialist, Trenece is highly involved in the marketing plan for OMNIA Partners. Working in conjunction with Cathy, Trenece helps implement sales and marketing strategies that contribute to the success of our contract expansion for OMNIA Partners.
Email: [email protected] I Phone: +1 (847) 968-9142 After the contract award and execution of a contract, the CDW•G Program Management team will work with the City of Mesa to set up the contract in our system, announce it to the Sales teams, and begin strategizing with the Marketing Team. We will provide the City of Mesa and OMNIA Partners with a comprehensive and detailed Transition Plan. This Transition Plan will cover all tasks and resources associated with the transition of the Products, Services, and Solutions, including a table with fixed dates upon award and a firm understanding of the contract terms. Our goal is to ensure that the City of Mesa, OMNIA Partners, and all Participating Public Agencies see a streamlined contract transition with minimum disruption to their operations.
A
.. Phase 1: Contract Launch
The goal of the Contract Launch phase includes operationalizing the contract, aligning goals, and gaining customer awareness.
-,:_ -:...-.. Operationalizing the Contract
Mark Ellis, Senior Capture Manager and the assigned OMNIA Partners' National Account Manager, will collaborate with Ty Robles from our Program Management team, our Sales Team, © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 389 and our dedicated Marketing Team to build out the formal launch and transition of this contract from our existing City of Mesa contract.
Once Ty Robles receives the City of Mesa and OMNIA Partners' signed documents, they are saved to CDW•G's contract library. Afterwards, Ty sets up the pricing in our Contract Management System and works with our in-house eProcuremenUDigital team to update your online catalog with fixed pricing and the various logons and security settings for OMNIA Partners' Participating Public Agencies.
Align Goals
Ty will conduct training sessions for the Sales Account Team supporting the City of Mesa and OMNIA Partners on contract terms and deliverables. Sales training includes explaining the target customers, product and service requirements, and key performance indicators, as well as key features of the Master Agreement, working knowledge of the solicitation process, awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners, and knowledge of the benefits of using cooperative contracts. •
Phase 2: Contract Acceleration
In the Contract Acceleration phase, we'll establish a strategic framework informed by a competitive analysis, value proposition, and differentiated positioning and messaging.
We'll then drive contract adoption and growth through targeted strategy and marketing, including creating account and opportunity plans, developing a robust account penetration, and executing targeted marketing and outreach campaigns .
.JIJ&, Phase 3: Contract Maintenance
~ A designated team working alongside Ty will provide the City of Mesa with reports ~~ as required by the contract language and analyze the success of the program, making recommendations for improvements throughout the contract's duration.
Additionally, CDW·G uses a robust set of performance metrics to track contract health, including revenue, customer count, category mix, and year over year comparisons.
CDW·G monitors performance monthly, paying close attention to areas that might cause issues in the future. If performance falls short of projections, we take corrective actions right away, using our internal tools to communicate the issues and suggest a course of action to ensure we meet or exceed performance projections. We'll keep all stakeholders informed of progress and solicit feedback. Our goal is to maintain a two-way communication channel with the City of Mesa and OMNIA Partners to ensure complete alignment.
For greater insight into our Contract Launch Plan, please see the table below.
The workstreams identified below help ensure awarded contracts are thoughtfully and responsibly shepherded through the full contract lifecycle - beginning with pre-award activities through year-over-year delivery analysis and all phases in between - with a cohesive, multidisciplinary team. Each workstream has distinct milestones, timelines, and measurements for success defined by the requirements of the contract and the practices of CDW·G. © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 390 CDW•G Contract Launch
Workstream I Activities and Milestones
• CDW•G Detailed Opportunity Overview
• "Stand By" status for Program Management, Contracts, Pre-Award Digital Integration, and Marketing • Required templates identified with owners
• Detailed product list review to verify SKUs and other offerings in scope
Award Notification and • Digital Integration begins initial website design and testing Negotiation • Contracts initiate CDW·G review and negotiation to prepare for contract execution
• Marketing finalizes information for flyers and events • Review by CDW·G Legal
• Signature by Dario Bertocchi - Vice President, Contracting Contract Execution Operations • Return to the City of Mesa and OMNIA Partners
Transition
• Account Logistics - Finalize Transition Plan
• Customer Engagement - "Meet the T earn" Event,
Stakeholder Introductions
• Program Management - Contract Policy Review, Reporting Review, Integration of eProcurement and PeopleSoft
Development and Review, Process Review
• Operational Management - Dedicated Website Active,
Integration of eProcurement and PeopleSoft Complete and Active, Final Process Review, Stakeholder Interviews,
Internal and External Operational Readiness Review, and Approval Requirements Ordering, Invoicing, Reporting
• Categories, Items, SKUs, Price, and Discounts
• Customer Specifics
• Fields Defined, Data Linked, Reports Tested
eProcurement and Website
• Activated within CDW·G
• Customer-Specific Requirements and Design Verified
• CDW·G and the City of Mesa Workgroup on Integration
• Integration Testing with the City of Mesa and OMNIA
Partners
Communication, Internal Contract Announcement and Activities Marketing • Availability, Requirements, and Guidelines
© CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 391 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Training, and
Reporting
Customer History and Use Cases (State and Local, K-12, Higher Education)
Training Kickoff WebEx and Recording
External Contract Announcements and Activities
CDW•G Dedicated Account Team Flyer
Invitation to “Meet the CDW•G Team” Event
eProcurement Updates
Customizable Contract Announcement Flyer (agency,
school district, etc., with account team specifics)
OMNIA Partners Website Collaboration
Training
Training Review and Finalization with OMNIA Partners
User Guide Review and Finalization with OMNIA Partners Customer Training Announcement and Sign Up
Live Training Scheduled
WebEx Recording
Reporting
Reporting Cadence Established
Initial Test Report Reviewed and Approved
Maintenance, Updates,
Contract Renewals and
Growth
Annual Review of Support Systems
Product Updates and Technology Roadmap
Training Updates and Refreshers to Account Team
Monthly Cadence with OMNIA Partners
Monthly Marketing Updates (Newsletter Email Blasts)
Contract Renewal Requirements Fulfilled
Expansion Plans to Engage New Customers
Transition Timeline, Key Milestones, and Required Resources CDW•G has developed a Transition Plan with stages, initial timelines and milestones, and resources required from the City of Mesa to help ensure a complete transition with no interruption to contract execution and delivery. Stages of transition include the following:
Account Logistics is the first step in ensuring a smooth transition to contract ownership and execution and includes review and finalization of the transitions plan for Participating Public Agencies’ specific agreements under incumbent contract. Customer Engagement lays the foundation for transparency, communication, and ownership across the life of the contract. Working with the City of Mesa, CDW•G will host a “Meet the Team” event where members of CDW•G Sales Leadership, Sales Management, Account Management, and Program Management will be on hand to meet customers, answer questions, and kick off the new contract. To help ensure CDW•G’s understanding of the goals, mission, challenges, and timelines of customers, we welcome the opportunity for one-on-one or group discussions with IT stakeholders, IT teams, and business owners.
City of Mesa, Information Technology Solutions, Products, and Services 392 • Program Management teams from CDW•G engage with the City of Mesa resources for the completion of mission-critical milestones, including contract, reporting, and process reviews.
• Operational Management is the final stage of contract transition activities and culminates with the Operational Readiness Review and Approval. Working closely with The City of Mesa resources, CDW•G makes final adjustments and goes live with the dedicated website and all processes defined and in place.
The table below highlights major stages, activities, and the need for engagement from the City of Mesa's resources.
Stage
Account Logistics
Customer Engagement
Program Management
Operational Management
Executive Endorsement
CDW•G Contract Transition
Milestone Activities
• Transition Plan Implemented
• Start Transition of Participating
Public Agencies-specific Agreements
under Incumbent Contract
• Meet the CDW•G Team Event
• Stakeholder Introductions
• Contract Policy Review
• Reporting Review
• Digital Integration Review
• Process Review
• Dedicated Website Active
• Digital Integration Complete and
Active
• Final Process Review
• Operational Readiness Review and
Approval
Mesa/OMNIA
Resource
No
Yes
Yes
Yes
i. Executive leadership endorsement and sponsorship of the award as the public sector go-to-market strategy within first 10 days
CDW•G's leadership team is securely behind the growth and strategy of this program for both the City of Mesa and nationwide. CDW•G executive leadership, David Hutchins, Vice President of Strategic Programs, commits to endorse and sponsor the award within the first 10 days of the contract. The City of Mesa and OMNIA Partners can be confident in this contract's level of Executive Sponsorship within CDW·G.
We maintain an ecosystem of coworkers committed to successfully managing all aspects of a contract through its entire lifecycle. From our executive leadership to contract management, our coworkers will collaborate to customize a detailed yet effective plan to launch and grow this contract. CDW·G has a successful contract launch process, described above, that allows us to © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 393 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
launch contracts to the CDW•G teams with the most powerful and applicable details to optimize the success of this new Agreement.
We bring leaders from across our public sector teams together with OMNIA Partners multiple times a year to review contract initiatives, joint goals, and customer feedback. OMNIA Partners can look forward to collaborating with diverse group of leaders who have extensive experience with the OMNIA contract portfolio, including Mark Ellis, Elysse Wayman, Heather Kohls, and Chris Webb.
Our ongoing effort in specific target accounts helps increase contract utilization and drive contract adoption amongst nonparticipating agencies. We meet monthly to review the current state of the business and execution of our growth and marketing strategies.
Training and Education
ii. Training and education of Supplier’s national sales force with participation from the Supplier’s executive leadership, along with the OMNIA Partners team within first 90 days.
CDW•G is committed to providing training and education to our national sales force in collaboration with our Executive Leadership and OMNIA Partners during the initial phase of contract signing in the first 90 days.
CDW•G’s Program Management and Capture Teams are singularly devoted to launching and managing contracts of this particular magnitude, including significant incumbent contracts with a customized approach. These groups’ responsibilities are separate from those held by account managers. Members of the Program Management Team are dedicated to maintaining contract compliance and administering contract procedures, while the Capture Team focuses on building strategy of contract capture and contract success. Together, they collaborate on a formal contract launch plan. CDW•G invests in these resources based on our understanding that contracts are complex commitments.
The City of Mesa and OMNIA Partners’ dedicated CDW•G Program Manager, Ty Robles, has an in-depth working knowledge of OMNIA Partners, including the former cooperatives, National IPA and TCPN. She collaborates with CDW•G’s marketing department to create awareness and training campaigns to enable our national sales force.
Over the first 90 days, in partnership with the OMNIA Partners team, Ty will engage key members of the CDW•G’s executive leadership team to implement our contract launch strategy plans. With our experience on our existing OMNIA contracts, our robust implementation plan ensures we are able to bring our national sales force up to speed quickly.
We will be ready to roll out a robust training program for our sellers and technical SMEs, upon contract award. Training content will cover contract scope and operations, growth strategy endorsed by executive leadership, and the contract benefits. We expect this to happen within the first 30-45 days of the contract signature. The documentation Ty compiles in conjunction with our marketing department will be customized depending on the needs and the region of the seller to ensure our messaging matches the customers within that geography.
Our sellers will then be equipped with relevant collateral to communicate to customers the benefits and strength of this contract. Curriculum development, trainings, and collateral creation will be completed within 90 days of contract award. Our launch strategy extends beyond 90 days with a quarterly review to ensure plan to action. As with current contract, we will continue to have ongoing training through the life of the contract.
City of Mesa, Information Technology Solutions, Products, and Services 394 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Marketing Plan
B. Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Public Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include, but not limited to:
Just as our Program Management team leads contract launch and maintenance requirements, our Marketing team, including Cathy and Trenece, are already engaged will continue to build comprehensive, strategic marketing programs for our OMNIA Partners contracts.
Additionally, our sales force upholds strategic relationships with current and potential OMNIA Participating Public Agencies. These relationships uniquely position us to develop and deliver awareness and growth campaigns to members through a trusted advisor network. Our account teams have long-standing customer relationships in which they often become an extension of their customers’ IT and purchasing teams. Our account managers speak with their customers weekly, if not daily. As a result, our customers turn to their account managers for purchasing recommendations, including which contracts to leverage. Within 90 days of contract award, we will leverage this trusted advisor network and our marketing capabilities (e.g., customer-facing collateral, email campaigns, call campaigns, social media, etc.) to quickly and effectively alert registered and potential customers of the new contract and its benefits.
CDW•G has a robust approach towards publicizing and promoting the new agreement and differentiating from our existing contract. Our live touch approach includes a proactive communication program, as well as both inside and field sales teams meeting with eligible users.
Our customers rely on their account manager as an expert resource; this includes leveraging contracts. CDW•G’s sales and marketing plan combines past CDW•G marketing successes with a strategy to effectively capture net new business. We leverage our reporting capabilities to determine potential target customers. After determining targets, CDW•G can then educate them on the benefits of the new contract and grow net-new business. Through this method, the City of Mesa, OMNIA Partners, and CDW•G will gain traction with users faster than a supplier that does not have these existing relationships in place.
Press Release
i. Creation and distribution of a co-branded press release to trade publications To successfully implement a marketing plan, marketers must first know their audience and how to access them. CDW•G partners with various trade publications to access our target customers.
Within 90 days of contract launch, our marketing team will work with OMNIA Partners to develop content to disseminate to customers. Below, we have outlined potential avenues in which we can access target customers.
City of Mesa, Information Technology Solutions, Products, and Services 395 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Publications
CDW•G partners with industry experts to publish sector-specific online and hardcopy magazines for State (StateTech), K-12 (EdTech Focus on K-12), and Higher Education (EdTech Focus on Higher Education).
To successfully implement a marketing plan, marketers must first know their audience and how to access them, and these publications help access our target customers. All of the aforementioned publications deliver relevant content via print, blog, video case studies, and enewsletters on topics including classroom, cloud, data center, hardware, software, security, and services.
Additional publications include:
CoSN
EdTech Magazine: Focus on Higher Ed
EdTech Magazine: Focus on K-12 Education
EDUCAUSE
NASCIO
NASTD
State Tech Magazine
Advertisements and Cobranding
CDW•G has a dedicated Marketing Team who collaborates with OMNIA Partners and external marketing teams to profile CDW•G and partner-delivered technology productions, solutions, and services on customized flyers that are easily accessed electronically or printed to hand out.
The following page contains an example from Quarter 1 of 2023 for our current City of Mesa and OMNIA Partners contract. This flyer was designed to bring value to those new to CDW•G as well as long-time agency users and partners. Our marketing flyers can be designed and customer depending on each participating Public Agency’s individual needs and requirements.
In the sample below, the flyer contains information such as the following:
Quantified examples of CDW•G’s experience and approach to serving State and Local Government as well as educational entities
Samplings of our breadth and depth of industry partnerships Figure 20. StateTech and EdTech Magazine Covers
Mdigal leads the charge a, Identity ~
aid access rra,_ment for go;er""'.'.:: ...
City of Mesa, Information Technology Solutions, Products, and Services 396 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Contract specifics where customers can find CDW•G delivered solutions and services Details about the CDW•G and OMNIA Partners relationship We look forward to continued collaboration with the City of Mesa and OMNIA Partners.
City of Mesa, Information Technology Solutions, Products, and Services 397 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
WE GET TECHNOLOGY
PURCHASING SIMPLICITY
A WINNING PARTNERSHIP IN STRATEGIC SOURC NG
Cl:1,\1 -G's robust techoology corrtract throogh O N!:A Partners for the sale of rnformation Technl>logy Solutions and SerYi:es under Agr,eement 2 D1S011-01. is availat>le For OMl'{IA P2rtn,ers participil'llts to address all of yoLJ, technology needs. This agreement e,pires February 2S. 2025.
With more than two decades of experienoe partnering w ith S.t ate and Local Go, ernment and Educal ioo entities, CDW-G understands what it takes to modernize qpera ions am! provide conn rehensive support to ensure success over the long term. ■ & tensiwe range of solutions induding data, secunt:y . cloud, hybrid infra&ruclure and digital experience
■ full lifecycle o services from roadmaps and adoption to project deplcy ment, management, and staff augmentation ■ Portfolio of more than 100.000 products and se,v ices from more than 1,000 leading and emerging brands
■ l arge supply network of both 06Ms and distributors offe. m • le paths to source product and serure the bestv alue ■ Enhanced contiguration capacity , product irwentory
and war~ou:sing for large-scale rclouts
■ Comn-.Ued to creating a cu!tureo cfNersily, equality, and inclusior1,, whe e' eYel)' cme fees they belong
■ Dedica ed teams solely focusecl on State and Loca
Govenm>2nt and Education entities with support from
9Pecialty practices inducf1ng Public Safety and Esports
STRONG PARTNERSHIP, STRONG SOLUTIONS
Cl:1,\1-Gand QM IA Pa-rtners haYeworked ccllaborat· ,ety to help you StJccessfully adoptth.e contract. ~ you have any questions about the adoption process, please contact your CDW•G account manage(' for addi iona assistance, We look forward to se,v ing you unde:r our agreement with OM IA Partners, CDW, G, and OMNIA Partners have collaborated to ofter
a dynamic tecl1nology solutions contract. To learn more about becoming a member, vis:it OMNIAPARTNERS.com.
i o leammore aboutour cm1tract, please visit CDWG.com/ omnia.
CUSTOMER SU CCESS STORY
INCREAS!ING AGILITY WffH
NEXT-GEN DATA STORAGE
A regional go,, em ment agency
recognized that its o.utd'atecl
'nfrastroch.Jre preYentec:1 • frc:Rn
expanding data storage to meet
growing needs, Cost was a primary
concern gH en pandemic-driven
budget constra·nts.
CDW• G and its partners iclentified
a new, adaptaDle da a storage
solu ion that cou address the
agency's chalenges. Built from th-e
grotmd up w ith next-gE!fleratioo
storage l ed mology , the solution
delivered the necessary scalability
whie also meeting the agency"s
budget parameters,
With its newly deplr>j ed u;pgracdec:I
IT infrastructure. the ageocy as
the agility and scalab~ necessary
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and in the futUTe.
City of Mesa, Information Technology Solutions, Products, and Services 398 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Social Media
CDW•G meets our customers where they are on today’s technology horizon. The CDW Social Squad is made up of employees dedicated to social media; they push customized content to and through social media outlets, including relevant articles, emerging technology news, information on available contracts, and upcoming events in customer-specific markets. We can customize this content to be relevant to the City of Mesa and OMNIA Partners Participating Public Agencies.
With nearly 1,700 entries and counting across topics including Cloud, Data Center, Digital Workspace, Networking, Security, and Software, CDW’s Research Hub delivers evocative and relevant content. Authored by our own subject matter experts, articles are written to help our customers navigate and digest the overwhelming amount of data that comes at them every day as they work to make better decisions for more effective and efficient solutions that meet their individual goals.
Announcement
ii. Announcement, Master Agreement details and contact information published on the Supplier’s website within first 90 days
We have created a tab on our OMNIA Partners Premium Page so that Participating Public Agencies can easily shop for featured products. The tab is currently active for the existing City of Mesa and OMNIA Partners contract. Upon contract signing, the contract goes live and features co-branded materials with your logo and message within the first 90 days. This website will include up-to-date pricing on all eligible products. The City of Mesa and OMNIA Partners Participating Public Agencies access the information they need when they need it and benefit from real-time updates to inventory and prices.
Co-branded Marketing Materials
iii. Design, publication and distribution of co-branded marketing materials within first 90 days Upon contract award, CDW•G will conduct a collaborative kick-off meeting with OMNIA Partners and CDW•G stakeholders dedicated to developing our go-to-market strategy, including the development and distribution of co-branded marketing materials within the first 90 days.
Our standard contract launch process includes developing collateral to promote contract awareness and education among internal and external stakeholders. Content will focus on the administrative and strategic value of utilizing this agreement. Specifically, we will highlight the convenience of the online portal, changes between this agreement and the previous, as well as the cost and time savings associated with consolidating transactional procurement needs by leveraging the new agreement.
Possible outlets to disseminate content include our internal Corporate Communications, our Public Sector Publications (State Tech & Ed Tech), a sale-led communications campaign, and Social Media. We use Twitter, Facebook, and LinkedIn as avenues for marketing, education, updates, and general communication with customers. Active social media helps customers stay informed with links, posts, and articles of interest in the way that they choose to receive information. We also maintain an internal group focused on submitting and curating social media content called the Social Squad; members of the Social Squad are encouraged to submit content on a number of topics, including industry news, products and deals, emerging technologies, product launches, featured partners, and more.
City of Mesa, Information Technology Solutions, Products, and Services 399 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
We are able and willing to participate in co-branding marketing opportunities with the City of Mesa and OMNIA Partners. For instance, we can continue to include our co-branded logo to include in social media advertisements, the agreement’s customized Premium Page, customerfacing digital and print one-pagers, and customer-facing emails.
Trade Show and NIGP Annual Form Commitment
iv. Commitment to attendance and participation with OMNIA Partners at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplierspecific trade shows, conferences and meetings throughout the term of the Master Agreement v. Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by OMNIA Partners for partner suppliers. Booth space will be purchased and staffed by Supplier. In addition, Supplier commits to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by OMNIA Partners.
CDW•G has enjoyed participating in the NIGP Annual Forum in past years and will strive to participate with commercially reasonable efforts. We believe in the mission to “develop, support and promote public procurement” and look forward to sharing our best practices with other noncompeting OMNIA Partners vendors.
Advertising
vi. Design and publication of national and regional advertising in trade publications throughout the term of the Master Agreement
CDW•G will advertise the contract in our own highly viewed publications and our contractspecific email campaign. We will continue to promote the contract via avenues such as our EdTech and State Tech publication sites, as well as CoSN, EDUCAUSE, NASCIO, and NASTD.
Ongoing Marketing and Promotions
vii. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces, presentations, promotions, etc.)
CDW•G will market and promote the contract through various avenues, such as announcements in our publications, email campaigns, and on the contract's CDW•G premium page. We look forward to working with OMNIA Partners to develop our marketing strategies utilizing our current monthly cadence to discuss specific goals/targets for the new contract.
OMNIA Premium Page
viii. Dedicated OMNIA Partners internet web-based homepage on Supplier’s website with:
• OMNIA Partners standard logo;
• Copy of original Request for Proposal;
• Copy of Master Agreement and amendments between Principal Procurement Agency and Supplier; • Summary of Products and pricing;
• Marketing Materials
• Electronic link to OMNIA Partners’ website including the online registration page; • A dedicated toll-free number and email address for OMNIA Partners City of Mesa, Information Technology Solutions, Products, and Services 400 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CDW•G currently hosts a dedicated web page for our OMNIA agreements:
www.cdwg.com/omniapartners. This site includes all contract documentation, marketing materials, products and pricing, and relevant links.
Upon award, we will update the premium page to reflect updated contract pricing and terms.
The updated Premium Page will include the following:
The City of Mesa and/or OMNIA Partners standard logo
Copy of original Request for Proposal
Copy of Master Agreement and amendments between Principal Procurement Agency and Supplier
Summary of products and pricing
Marketing materials
An electronic link to OMNIA Partners’ website, including the online registration page A dedicated toll-free number and email address for the City of Mesa and/or OMNIA Partners
Our team will review the tailoring of our current Premium Page with the OMNIA Partners team to ensure that the dedicated webpage meets all of the Participating Public Agencies’ needs.
Transition Plan
C. Describe how Supplier will transition any existing Public Agency customers’ accounts to the Master Agreement available nationally through OMNIA Partners. Include a list of current cooperative contracts (regional and national) Supplier holds and describe how the Master Agreement will be positioned among the other cooperative agreements.
The current contract vehicle is a critical component of CDW•G’s contracting portfolio. Some Participating Public Agencies’ specific agreements under the current contract are sole source and others have statewide adoption. This approach has enabled us to market and increase adoption of the contract significantly. CDW•G currently holds a significant number of cooperative Figure 21. OMNIA Partners’ Premium Page
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Why OMNIA Partners &
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OMNIA Partners Offers Information Technology Solutions Agreement OMNIA
p A R T N E R s Welcome to the CDW•G Purchasing Page for OMN IA Partners! This site w ill provide account information, product offerings, and contract pricing on over 100,000 of t he top tec hnology products and services in the industry. CDW•G just-in-time inventory model and multiple distribution centers will ensure you have t he products and solutions you need when you need them.
PLEASE NOTE: Certa in restrictions apply on the sale of Apple products. Please work w ith you r ded icated account manager for more information .
To navigate to product category and pricing, click on Contracts in the upper left-hand comer.
For assistance contacting your CDW•G Account
Team or for co ntract questions, please co ntact
one of the individuals below and they will be
ha ppy to assist you:
City of Mesa Contract
Ty Robles
Supv, Program Manager I CDW
Phone: 203.218.3859
Secondary: 203.851.7239
Email:~ @~
ESC Region 4 Contracts
Jim Heenan
Deputy Program Manager
Email: jlD:!Ml:r!@~
City of Mesa, Information Technology Solutions, Products, and Services 401 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
purchasing contracts, including OMNIA Partners, Public Sector (fkna NIPA), Association of Educational Purchasing Agencies (AEPA), and Sourcewell (fkna NJPA). CDW•G’s approach is solutions-focused and focused on providing consultation to assist our customers. Some customers mandate use of a specific agreement; in other instances, we work in offering the various contracting options best suited for their specific procurement needs. With all public nationwide contracts, we have maintained the transparency of our contract portfolio to our customers. CDW•G continues to prove without a doubt that we can keep our commitment to making this contract prosperous amongst our portfolio of offerings.
Under our existing contract with the City of Mesa, we have adoption within all 50 states and utilization by 900 State Agencies, 6,750 Local Government entities, 1,400 Higher Education entities, and 2,300 K-12 entities. Of these entities, we have successfully built and launched over 92 Participating Public Agency-specific agreements.
Additionally, in 2024, we are building a formal plan with OMNIA Partners by aligning our strategic accounts with the OMNIA Partners sales team to build additional formal adoption of the City of Mesa contract. We have transitioned a number of customers and their solicitation opportunities to OMNIA Partners contracts in the form of participating agreements, taking into account the best interest of the customer. We continue to examine opportunities for underpenetrated or net new customers to increase adoption of the contract.
Logo Usage
D. Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners and agrees to provide permission for reproduction of such logo in marketing communications and promotions. Acknowledge that use of OMNIA Partners logo will require permission for reproduction, as well.
CDW•G acknowledges and agrees to provide its logo(s) to OMNIA Partners, Public Sector and agrees to provide permission for reproduction of such logo in marketing communications and promotions. We additionally acknowledge that use of OMNIA Partners logo requires permission for reproduction, as well.
The core component of CDW•G’s brand identity is its corporate logo; therefore, we ask that you carefully consider the following guidelines when using it.
When using the CDW•G logo, you agree to the following:
You may use the logo(s) only in the exact form provided by CDW•G and only to accurately and actively link from a website that is under your control to the home page of CDW.com (or another address provided by CDW•G) and for no other purpose. You may not incorporate the logo(s) into any other logo or design. You may not to use the logo(s) in a way that suggests that you or your company or products are affiliated with CDW•G or its products or services in any way. You may not display the logo(s) on any website that disparages CDW•G or its products or services, infringes any CDW•G intellectual property or other rights, or violates any law or regulation.
No other logo or design element should appear within 0.5 inches of the CDW•G logo. You may not frame or alter the CDW•G website in any way. At CDW•G’s direction, you will immediately remove the logo(s). Your limited right to use the logo(s) does not constitute a grant of any other right or license. All other rights are reserved by CDW•G.
City of Mesa, Information Technology Solutions, Products, and Services 402 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
CDW•G disclaims all warranties, express and implied, regarding the logo(s), including warranties against infringement. You agree to indemnify CDW•G from and against any and all claims and liabilities arising out of your use of the logo(s).
Sales Initiatives
E. Confirm Supplier will be proactive in direct sales of Supplier’s goods and services to Public Agencies nationwide and the timely follow up to leads established by OMNIA Partners. All sales materials are to use the OMNIA Partners logo. At a minimum, the Supplier’s sales initiatives should communicate:
i. Master Agreement was competitively solicited and publicly awarded by a Principal Procurement Agency ii. Best government pricing
iii. No cost to participate
iv. Non-exclusive
CDW•G confirms we will be proactive in direct sales to OMNIA Partners Participating Public Agencies nationwide.
We are happy to create a contract announcement flyer with the new contract information. We would like to further discuss the inclusion of II and IV and will revise our marketing pieces to include a mutually agreeable message that best represents the value of the contract that is in the best interest for our customers.
Sales Training
F. Confirm Supplier will train its national sales force on the Master Agreement. At a minimum, sales training should include:
i. Key features of Master Agreement
ii. Working knowledge of the solicitation process
iii. Awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners iv. Knowledge of benefits of the use of cooperative contracts CDW•G acknowledges and complies with the above requirement. CDW•G’s Program Manager, Ty Robles, will work directly with our sales leadership, the City of Mesa, and OMNIA Partners to develop and execute a training program for our sales force. Training content will address all of these elements. Our sellers will then be equipped with relevant collateral to communicate with customers the value and ease of procurement that we know OMNIA Partners provides.
Curriculum development, trainings, and collateral creation will be completed within 90 days of contract award.
At a minimum, training will include the following topics:
I. Key features of Master Agreement
II. Working knowledge of the solicitation process
III. Awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners
IV. Knowledge of benefits of the use of cooperative contracts City of Mesa, Information Technology Solutions, Products, and Services 403 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Dedicated Team
G. Provide the name, title, email and phone number for the person(s), who will be responsible for:
i. Executive Support
ii. Marketing
iii. Sales
iv. Sales Support
v. Financial Reporting
vi. Accounts Payable
vii. Contracts
The required information is provided below.
Executive Support
David Hutchins – Vice President, Strategic Programs
Email: [email protected] | Phone: +1 (847) 968-9782 Marketing
Cathy Sionkowski – Manager, Field Marketing
Email: [email protected] | Phone: +1 (248) 223-4562
Sales
Luke Anderson – Sales Manager
Email: [email protected] | Phone: +1 (847) 419-7416
Sales Support
Chris Anderson – Executive Account Manager
Email: [email protected] | Phone: +1 (847) 371-7149
City of Mesa, Information Technology Solutions, Products, and Services 404 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Financial Reporting & Contracts
Ty Robles – Program Manager
Email: [email protected] | Phone: +1 (203) 851-7239
Accounts Payable
Marisel Colon – Supervisor, Collections
Email: [email protected] | Phone: +1 (847) 371-2218
Sales Structure
H. Describe in detail how Supplier’s national sales force is structured, including contact information for the highestlevel executive in charge of the sales team.
CDW•G utilizes a sales force has the resources to work with multiple entities simultaneously, including the City of Mesa and OMNIA Partners’ Participating Public Agencies. CDW•G was formed in 1998 to create a company with an exclusive public sector focus. Our customers have access to regionally based, segment-focused, dedicated teams to help ensure CDW•G meets all their needs while supporting their vision and mission. CDW•G is never satisfied with the status quo in our delivery of technology solutions and services. With a foundation of transparent and open communication, our account and program management teams work with customers to identify potential improvements and solicit and act on candid feedback. It is through this regular exchange that we share lessons learned, new strategies, and best practices across our customer base.
We have a large manufacturer presence in our offices across the country and are blanketed in the field with our field account executives. To provide each OMNIA Partners Participating Public Agency with one contact who is knowledgeable of every nuance of your organizations, Account Teams are further segmented by agency type, Education (K-12/High Ed) or Government. This allows us to provide each customer with one contact who is knowledgeable of every nuance of their organization. Account Teams often consist of an Account Manager (AM) and their Sales Manager, as well as an Advanced Technology Account Executive (ATAE) and their Field Sales Manager. Together, AMs, ATAEs, and their respective managers are led by Sales Directors, also segmented by region and vertical.
AMs and ATAEs represent different roles and responsibilities, working in concert to ensure that their customers’ needs are met. ATAEs are located in market, often arranging on-site visits and are assigned to accounts that may have an emphasis on professional services.
Expertise in Each Sector
CDW•G customer teams are built from the ground up with clearly defined roles, responsibilities, and escalation paths – all sharing a common goal of exceptional customer service and City of Mesa, Information Technology Solutions, Products, and Services 405 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
satisfaction. Dedicated account teams serve their customers with exemplary service and customer satisfaction across State agencies, local governments, and municipalities; public and private school districts / K-12; and institutions of higher education. This segmentation allows a singular focus for each team and delivers a customized measure of support specific to each customer. Our teams are responsible for quotes, orders, pre-and post-sales consultation, and issue resolution over the life of the contract. Graphics that illustrate our sales organization are provided below.
Each segment is further broken down by region and supported by local offices across the country. This regional, state, and local focus gives dedicated CDW•G Account Managers the opportunity to do the following:
Form meaningful long-term relationships with customers Intimately understand their requirements, budgets, and user community Proactively provide an exceptional customer experience State and Local Government
CDW•G’s state and local government sales team is 250 coworkers strong, serving the 50 states, from the largest state agencies to the smallest rural community. Each state has a dedicated team assigned to ensure that each agency feels heard with personalized customer service.
K-12 (Public and Private School Districts)
Our K-12 sales team consists of 400 coworkers. CDW•G is one of the largest K-12 technology solutions providers and is a trusted IT partner to more than 15,000 K-12 districts. Our education strategists and learning environment advisors are former educators, principals, professors, chief technology officers, and instructional technologists focused on addressing the unique needs and requirements in partnership with the world’s leading IT innovators. Our K-12 team includes regional managers, Advanced Technology Account Executives, Solution Architects, Education Strategists, and dedicated Account Managers.
Higher Education
CDW•G’s higher education sales team has approximately 198 coworkers across the US dedicated to the higher education industry that understand the needs, challenges, and market best practices. We have 50+ student interns across college and university campuses, who we train and develop for post-graduate career paths to thrive in the workplace. Our team has business relationships with approximately 3,000 colleges and universities, allowing us to understand challenges and map those to success.
Public Safety Team
We understand that the City of Mesa and OMNIA Partners Participating Public Agencies have a mission to safeguard the public; our mission is to help you do it. We have a specialized practice devoted to public safety issues, our Public Safety Team, with thousands of engagements and over a decade of dedicated experience. CDW•G’s Public Safety experts work with police, fire, emergency management, and EMS departments to design and deliver complete solutions from hand-held, ruggedized devices with the latest security and other software to custom displays and other technology for command centers.
City of Mesa, Information Technology Solutions, Products, and Services 406 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 22. State and Local Government Sales Team Organization West ■ South ■ East ■
Tony Sivore
Director, SLG
West ■
Field led by Jodie Thomas
8 Field Sales Professionals
Northwest ■
Led by Stephanie Bishop
19 Sales Professionals
Pacific and Southwest ■ ■
Led by Luke Anderson
20 Sales Professionals
Don McCarthy
Director, SLG
South ■ East ■ ■ ■
Jonathan Mazella
Director, SLG
Central ■
Field led by Keshun Morgan Field led by Andrew Arenella Field led by Josh Kurian 1 0 Field Sales Professionals 6 Field Sales Professionals 7 Field Sales Professionals Southeast ■ Northeast and NYC ■ North Central ■
Led by Michael Karpman Led by Terrance Miller Led by Eric Grap 10 Sales Professionals
Florida ■
Led by AJ Lucci Jr
12 Sales Professionals
Gulf Coast ■
Led by Ryan Harris
14 Sales Professionals
19 Sales Professionals
Tristate ■
Led by Christopher Moran
17 Sales Professionals
Atlantic ■
Led by Joe Goodwin
12 Sales Professionals
15 Sales Professionals
Great Lakes ■
Led by Paul Somers
22 Sales Professionals
City of Mesa, Information Technology Solutions, Products, and Services 407 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 23. K-12 Sales Team Organization
West
Alex Miles
Director, K-12
West ■
Central
Toni Hargis
Director, K-12
South
Ashley DiCiurcio
Director, K-12
Central ■ ■
Southeast
Jeff Grey
Director, K12
South ■
Northeast
Eric Goff
Director, K12
57 Sales/Field Sales Professionals 76 Sales/Field Sales Professionals 41 Sales/Field Sales Professionals Southeast ■ ■ Northeast ■ ■ ■
48 Sales/Field Sales Professionals 60 Sales/Field Sales Professionals Our K-12 Sales Team is supported by an additional 40+ sales professionals who are part of our Residency program.
City of Mesa, Information Technology Solutions, Products, and Services 408 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Figure 24. Higher Ed Sales Team Organization
Our Approach
One clear advantage of the CDW•G approach is the opportunity for each Account Manager to be an expert within their sector, enabling them to respond to the very specific needs of the City of Mesa and OMNIA Partners’ Participating Public Agencies. State and local Account Managers follow developing legislation and understand local procurement requirements and their impact on the ability to deliver robust solutions.
West ■
Tony DiGrazia
Director, HiEd
Central ■ ■ ■ ■
Amanda Mellens
Director, HiEd
East ■
Michael Durand
Director, HiEd
West ■ Central ■ ■ ■ East ■ ■
36 Sales/Field Sales Professionals 49 Sales/Field Sales Professionals 44 Sales/Field Sales Professionals Our HiEd Sales Team is supported by an additional 30+ sales professionals who are part of our Residency program.
City of Mesa, Information Technology Solutions, Products, and Services 409 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Account Managers in education understand the unique impact of the Family Educational Rights and Privacy Act and other privacy laws on technology solutions and services. Education Strategists have the background knowledge and experience in helping districts win competitive grants.
With roughly 1,900 CDW•G coworkers, supported by more than 12,000 coworkers throughout the entirety of CDW, our segment and regional focus help ensure that our account teams are best prepared to support the local landscape in a way unmatched by other suppliers.
Sales Organization
As mentioned above, Account Teams are organized geographically, enhancing their knowledge of the local landscape, including key partnerships and local practices for contracting. Supporting our Account Teams are technology specialists and engineers, including segment-specific experts like our K-12 Education Strategists. All of these coworkers will act as an extension of our Account Teams in support of the City of Mesa and each OMNIA Partners’ Participating Public Agency. Through their expertise in specific solution sets, our subject matter experts advise the City and OMNIA Partners Participating Public Agencies on technology to make informed decisions in support of mission-critical objectives.
The CDW•G customer support models start with our Account Managers. As part of the CDW•G Experience, we organize our sales force differently from other companies to best serve the City of Mesa and OMNIA Partners Participating Public Agencies. First, our Account Managers are trained to become experts within the public sector segment they support: K-12, Higher Education, State and Local government, Federal government, and Healthcare. The advantage is that they can address the very specific needs of their unique customers. To further equip our Account Managers to support the City of Mesa and OMNIA Partners Participating Public Agencies, CDW•G divides the salesforce into distinct geographic regions to ensure that sellers are prepared to support the local landscape.
Your CDW•G Account Manager maintains the overall responsibility for coordinating resources to achieve the highest standards of customer service. CDW•G Account Managers, their supporting product specialists, and their sales managers understand the current technology trends and are specialized to only work with public-sector customers. This is one of the great benefits of partnering with CDW•G. The City of Mesa and OMNIA Partners Participating Public Agencies will have access to much more than a single resource; they will also have access to an entire sales and support team ready to address any agency’s need. CDW•G, from the executive level down to your Account Manager, is focused on ensuring that the City of Mesa and OMNIA Partners Participating Public Agencies’ needs are consistently and satisfactorily met.
Highest Level Executives
Ben Bourbon, Vice President of Government Sales, and Joe Simone, Vice President of Education Sales, are high-level, accessible points of contact focused on the success of this agreement.
Contact information for the highest level of the executive sales team is as follows:
City of Mesa, Information Technology Solutions, Products, and Services 410 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Implementation
I. Explain in detail how the sales teams will work with the OMNIA Partners team to implement, grow and service the national program.
The City of Mesa and OMNIA Partners Participating Public Agencies’ first point of contact with CDW•G is their dedicated account manager. As such, we understand how critical it is for our account managers to understand the scope and benefits of the OMNIA agreement. In conjunction with the technical trainings offered to our CDW•G account teams, our Program Management team will train our sales teams regarding the OMNIA agreement with CDW•G. The diverse nature of our training program gives each account team confidence to support OMNIA Partners through the entire sales cycle from project inception, purchase, solution deployment, and post-sale support. Our account teams clearly and concisely deliver the value of the OMNIA Partners agreement to non-members helping to drive increased adoption and contract growth.
Public sector customers are seeking a digital platform for quick and simple procurement of transactional items. CDW•G Account Managers, across all segments and regions nationwide, will be poised and prepared to guide and educate members on this procurement option.
Tenured CDW•G Account Managers are actively marketing the current City of Mesa OMNIA agreement to customers and are very familiar with its benefits, including product categories, administrative fee structure, and flexibility. While there will be subsequent trainings upon award, this contract will easily be added to our account manager’s repertoire. The ramp up time for our account managers will be far quicker than account managers who lack such familiarity with OMNIA agreements.
In addition to our Account Managers, our Business Development team, including Mark Ellis, Elysse Wayman, Jason Schwartz, and Chris Webb, is actively engaged with OMNIA Regional Managers and leaders in Partner Development and Strategic Accounts to review the state of our joint business, develop growth goals and strategies and execute prescriptively to drive business the OMNIA Partners portfolio. This new contract will fit seamlessly into the overall program allowing us to quickly develop and expand contract usage utilizing a proven model.
Ben Bourbon
Vice President,
Government Sales
Phone: + 1 (847) 968-9771
Email: [email protected]
Joe Simone
Vice President,
Education Sales
Phone: +1 (203) 851-7082
Email: [email protected]
> Bob Kirby
Senior Vice President,
Public Sales
Contact information is
available upon request.
City of Mesa, Information Technology Solutions, Products, and Services 411 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
Program Management
I. Explain in detail how Supplier will manage the overall national program throughout the term of the Master Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account set-up, timely contract administration, etc.
This contract will continue to be led by your Program Manager, Ty, with the full support of the Program Management Team, ensuring contract compliance and administering contract procedures, including contract launch. We use proprietary tools for pricing, account setup, and other contract lifecycle management activities to ensure compliance and seamless use of the contract for OMNIA Partners Participating Public Agencies. As an incumbent, we believe the transition efforts will be minimal and provide a better experience for the City and OMNIA PPA.
We have quality assurance tools to ensure timely reporting, fee payments and other contractual obligations. In addition, we have monthly meetings with OMNIA and any issues will be addressed in an expedient manner.
Upon award, the City of Mesa and OMNIA Partners’ CDW•G’s Program Manager, Ty Robles, will work directly with the City of Mesa and OMNIA Partners to stand-up all aspects of the new agreement within our system (e.g., member lists, pricing, reporting, fee schedules, and other compliance requirements). We will load the contract structure into our internal contract editor system, which will then update the information on the City of Mesa and OMNIA Partners’ premium page; this page will reflect the contracted price. Due to our robust systems, pricing is dynamically and systematically managed requiring little to no manual intervention.
After contract launch, the Program Management team is responsible for adding new members to the contract by linking their account to the new contract. We review the OMNIA members list in a frequent cadence to ensure new members, are offered the contract, as applicable. Contract stand-up also includes creation of internal and external resources to aid our customers and sales teams in transitioning to the new Agreement. Additionally, Ty and the Program Management team will continue to ensure all sales reporting and administrative fees are provided accurately and on time.
Our ongoing marketing efforts will include the previously discussed topics – i.e., training, publications, attendance at events – to ensure this contract is continually being marketed from contract launch through completion.
Public Sales
J. State the amount of Supplier’s Public Agency sales for the previous fiscal year. Provide a list of Supplier’s top 10 Public Agency customers, the total purchases for each for the previous fiscal year along with a key contact for each.
To protect our customers’ privacy, CDW•G does not release a list of our current or former customers or the financial information of our customers. Below, we have provided a list of our Top 10 OMNIA Customers in alphabetical order. Please refer to the monthly reporting that CDW•G submits to OMNIA Partners for revenue details.
Our 2022 Top Public Agency OMNIA Customers are as follows:
City of Mesa
City of Palm Beach
Clark County
Collier City
Kern County High School District
City of Mesa, Information Technology Solutions, Products, and Services 412 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
New York City Agencies
State of Nevada
University of California – Berkeley
University of California – Los Angeles (UCLA)
University of California – San Francisco
Order Management
K. Describe Supplier’s information systems capabilities and limitations regarding order management through receipt of payment, including description of multiple platforms that may be used for any of these functions. eCommerce Platform – Web based
Your customizable CDW•G web portal is available to authorized users 24 hours per day, provides real-time information, and facilitates researching, ordering, and tracking purchases.
Whether you are a first time shopper or an existing customer of CDW•G, we can ensure your order routes to the appropriate account management team that supports the shoppers entity, based on the contract being used.
eProcurement Platform – Punch Out Catalog
As a company, CDW•G is highly experienced in implementing B2B solutions. Since 2001, we have integrated with over 9,000 entities (13,000 customers) and work with over 80 different marketplaces, ERPs and SRMs. Our in-house staff of over 200 IT personnel are dedicated solely to our web, internal, and e-commerce IT systems. Our mature e-procurement practice also means the City of Mesa and OMNIA Partners Participating Public Agencies won’t have long to wait to begin using your system. By integrating quicker than our competitors, CDW•G simplifies procurement for eProcurement customers by allowing them to buy IT the way they need based on their specific requirements. CDW•G’s punch out offers the shopper dynamic price offerings, product information and availability while providing industry standard information back into our customers e-procurement platform, such as UNSPSC and contract information.
CDW•G can support customers who wish to utilize the City of Mesa award(s) through an eProcurement platform.
Application Programming Interface (API)
CDW•G can review customer specific requests where order process automation is needed, but further customization is required. This process may include technologies such as JSON or SFTP, but may be accommodated based upon the scope of the project.
OPUS Integration
Currently, CDW•G is working on integrating OMNIA Partners’ new eProcurement tool, OPUS.
Once completed, this integration will allow OMNIA Partners Participating Public Agencies to utilize the OMNIA Partners eProcurement tool to shop and buy off our City of Mesa, OMNIA Partners contract, should we be awarded.
Contract Sales
L. Provide the Contract Sales (as defined in Section 12 of the OMNIA Partners Administration Agreement) that Supplier will guarantee each year under the Master Agreement for the initial three years of the Master Agreement (“Guaranteed Contract Sales”).
City of Mesa, Information Technology Solutions, Products, and Services 413 $. ___ . 00 in year one
$ .00 in year two
$ .00 in year three
To the extent Supplier guarantees minimum Contract Sales, the Administrative Fee shall be calculated based on the greater of the actual Contract Sales and the Guaranteed Contract Sales.
While we cannot provide guaranteed minimum contract sales, CDW·G has a proven record of winning and growing OMNIA agreements, and we have the resources needed to do so. The table below demonstrates our ability to grow this contract. Please refer to the monthly reporting that CDW·G submits to OMNIA Partners for specific revenue details.
Year Growth
2018 N/A
2019 7.67% YoY
2020 3.37% YoY
2021 59.93% YoY
2022 3.43% YoY
Solicitation Strategy
M. Even though it is anticipated many Public Agencies will be able to utilize the Master Agreement without further formal solicitation, there may be circumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the Master Agreement. i. Respond with Master Agreement pricing (Contract Sales reported to OMNIA Partners). ii. If competitive conditions require pricing lower than the standard Master Agreement not-to-exceed pricing, Supplier may respond with lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to OMNIA Partners under the Master Agreement. iii. Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to OMNIA Partners). iv. If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal.
Detail Supplier's strategies under these options when responding to a solicitation.
As an impartial solutions provider, our first and primary goal is to serve the needs of the customer from a technology and procurement perspective. We act in a consultative, objective manner to aid customers in developing the procurement strategy to best fit their needs. In honoring this commitment, we have maintained the transparency of our contract portfolio to our customers and negotiated the removal of language such as "most favored customer" and other requirements.
We commend the City of Mesa and OMNIA Partners for creating a contract vehicle to facilitate easy transactional buying at competitive pricing for its users. We certainly see the strategic fit this contract demonstrates within the SLED, Healthcare, and Not for Profit segments, and we © CDW Government LLC 2023 I 230 N. Milwaukee Ave. I Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal ("RFP") furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC ("CDW•G").
City of Mesa, Information Technology Solutions, Products, and Services 414 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
will continue to prominently position the benefits of this agreement, and how it best suits customers’ procurement needs.
When responding to a solicitation that directly disclaims the terms and conditions of this Master Agreement, we will comply with all appropriate contractual terms. Subject to applicable law, CDW•G represents that under this Agreement, it will make reasonable commercial efforts to offer prices that are competitive with the prices. CDW•G offers to similarly situated customers purchasing a comparable volume of the similar products within the same timeframe and under the same terms and conditions.
City of Mesa, Information Technology Solutions, Products, and Services 446 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
APPENDIX 2 – LINE CARD
The following 7 pages contain our line card.
A
Absolute Software
AccessData
ACD Systems
Acer
Acronis
Actifio
Actiontec
Adaptec
Addonics
Adesso
Adobe
ADTRAN
Advanced Media
Services
AeroScout
Airtame
Alcatel
Internetworking
Alera Technologies
Allied Telesis
Alsoft
Altec Lansing
Altova
Aluratek
Amazon
Ambir Technology
AMD
American
Microsystems
Amphenol
Antec
Anywhere Cart
APC
Apex
APG Cash Drawer
Apple
Applied CRM
Solutions, Inc.
AppSense
AppSpace
Apricorn
Aptris
Arbor Networks, Inc.
Arcana Networks
Arcserve
Arctic Wolf
Ardham Technologies
Areca
Arecont
Arlington Imaging
Supplies
Armoractive
Array Networks
Arrosoft Solutions
Arxscan
Ascom
ASI System
Integration
Asurion
ASUS
AT&T
ATC Tech Solutions
Atech Technologies
ATEN Technologies
Atlantic Digital
Atlas Sound
Atlona
ATP Electronics
ATTO Technology
Audiocodes
Audio Enhancement
Audio Visual
Innovations
Aurora Systems
Consulting
Autodesk
Automated Systems
Consulting
Avaya
AvePoint
AVer Information
Avery Dennison
AVG Tehnologies USA
Avid
Avizia
Avnet Services
Avocor
Avteq
Axiohm
Axiom
B
B&B Electronics
B2GNow
Babel Street
Baer Consulting
BAFO Technologies
Balt, Inc.
Barco
Bare Bones Software
Barracuda Networks
Barrister Global
Services Network
Battery Biz
Battery Technology
Bay Tech
BCDVideo
Beam Mobile
Belden
Belkin
Benq Peripherals
Berk-Tek
Best Data Product
Betis Group
BeyondTrust
BIC Corp
BigHand
Big Tin Can
Binary Tree
Bitdefender
Bitglass
BitTitan
Bixolon
Biz Technology
Solutions
Black Box
Blackhawk Data
Blink ITS
BlueBeam
BlueBeam Software
BlueBird
Blue Cat Networks
Blue Chip
Blue Chip Cloud
Bluefin
BMC Software
Bogen
Bomgar
Bosch
Bose
Bouncepad
Box.com
Boxx
Brady Industries
Brainstorm
Breezie
Brenthaven
Bretford
BridgeWave
BrightSign
BRIMY
Broadcom
Brocade
Brooks Power
Systems
Brooktrout
Brother
Brothers Integrated
Tech
Bucher + Suter
Buffalo Technology
BuMat
Business Source
BUSlink
Bytecc
C
CA Technologies
Calabrio
Calero Software
Califone
Camali Corp
Canon
Canvas
Capella Technologies
Capsa Rubbermaid
Carahsoft Services
Carbon Black
CarbonHelix
Carbonite
Cardett Associates
Carousel Industries
Cascade Computer
Maintenance
Case Logic
Casio
CATDV
CDO Technologies
CDW
CDW Services
Celestix
Cellular Services
Centerline
Communications
CentraComm
Communications
WE GET HAVING CHOICES.
800.808.4239 | CDWG.com
• • PEOPLE
~WHO
-GETIT"
Centricist
Centrify
Century Software
Certero
Cetecea
Chatsworth Products
Check Point
Software
Chef
Chelsio
Chenbro
Cherry
Chief
Chip PC Industries
Christie Projectors
Ciena
Cinemassive
CipherLab
Cisco
Citizen America
Citrix
ClassLink
ClearCube
Technology
ClearOne
Clearswift
ClearVision AV
Clinton Learning
Solutions
Cloudbees
Cloudian
CloudGenix
CloudPhysics
Clover Imaging Group
CMS Peripherals
C-nario
Coby Electronics
Code Scanners
Code42
CODI Notebook
Cases
Cofense
Cognitive Receipt
Printes
Cohensity
Columbitech
Column Technologies
Commercial Telecommunications
Comm-Link DHP
Commvault
Communication
Consulting
Communications
Installation
Comnet
Communications
ComponentOne
CompuLink
CompuWare
ComStar
Comtrade
ComTrend
Comtrol
Concanon
Condusiv
Technologies
Conen
ConnectPro
ConsultX
Contemporary
Computer Services
Content Keeper
Content Watch
Contex
Conti Electric
Contour Design
Coplogic
Core BTS
Corel
Corning
Corporate IT
Solutions
Corsair
Cortelco
Cost Management
Group
CPI
CP Technologies
Cradlepoint
Crane Payment
Innovations
Creative Labs
Crestron
CRG
Criticom
Crow Communication
CrowdStrike
Crown Supply
CRU
CRU-DataPoint
Crunchy Logistics
Crystal Group
Crystal Point
CTA Digital
CTL
CUE
Cumulus Networks
Custom Computer
Specialists
Customer Owned
Products
Cyber Acoustics
CyberArk
Cyberdata
CyberDefense
Technologies
Cybernetics
Cybernet
Manufacturing
CyberPowerPC
Cylance
D
DAMAC
Datacal Enterprises
Datacard
DataCom Wireless
DataCore
Data Dynamics
DataLocker
Datalogic
DataMation
DataOn
Datasouth
DataVac
Datawatch
DataVizion
Datrium
DC Value Added
Service Tech
DCC, Inc.
DDD
Dell
Delphix
Denso
Design Science
DETTO Technologies
DeviceLock
Dewalt
DewPoint
Dialogic
Diamanti
Diamond Multimedia
Diehl Graphsoft
DigiCert
Digi International
Digital Guardian
Digital Networks
Digital Products
Digital Storage
Works
Digium
Directions Training
Distribution
Management, Inc.
Diviad Network
Solutions
Dixon Ticonderoga
DJI
D-Link
Docker
DocsCorp
Dolby
Double Take/Vision
Solutions
Doublesight Displays
Draper
Drobo
Dropbox
Druva
DTEN
DT Research
Duracell
DustShield Computer
Enclosures
DyKnow
DYMO
Dyntek
E
E2Campus
Eaton
Ebry IT
Edge-Core
EDGE Tech Corp
Edgewave
EDP
Educational
Collaborators
Edu Tek Limited
Egain
Egnyte
EIZO Nanao
WE GET WANTING THE BEST SOLUTIONS.
800.808.4239 | CDWG.com
• • PEOPLE
~WHO
-GETIT"
Ekahau
Elastic
Electro-Voice
Elite Screens
Elmers Products
ELMO Projectors
Elo Touch Solutions
Embarcadero
Technologies
emFAST
Emobilepos
Emulex
Endrun Technologies
Energizer
Enfocus
EnGenius
Enovate Medical
ENS
Enterprise Solutions
Enterprise Wide
Solutions
ENTIT
Entrust
Envoy Data
ePadLink
EPOS Sennheiser
Epson
Equinox
eReplacements
Ergotron
Erico
Ericom
ERwin
Eset
Esker
Esolytics, LLC
ESPO Technologies
Esterline
eVault
Evermap
EVGA
Exablaze
ExaGrid
ExchangeTek
Exinda
Explain Everything
Express Metrix
Extensis
Exterity
Extreme Networks
ExtraHop
F
F5 Networks
Facebook
FalconStor
Fargo
Fargo Electronics
Faronics
FatPipe Networks
Fax Back
Fellowes
FileBound
FileMaker
Final Draft
Finisar
FireEye
FireKing
Firemon
Fishbowl
FitBit
Fix Consulting
FlashForge
Flexera Software
Flippad
Flir
Fluke Industrial
Fluke Networks
FlyPro
Forcepoint
ForeScout
Fortinet
Fortres Grand
Fortress Technology
FOXIT
Fresh Technology
Fried Techologies
FrontRange
Front Row
Fujifilm
Fujitsu
G
GAI-Tronics
Gamber-Johnson
GammaTech
Garmin
GCX Mounting
Solutions
Gefen
Gemalto
General Dynamics
Itronix
Genetec
Genovation
Getac
GFI Software
GIGABYTE
GIGAMON
Global Knowledge
Globalscape
GlobaNet Consulting
Services
Goal Zero
GoGuardian
Good Technology
Google
GoPro
GoProfessional Case
GrandStream
GrandTec USA
Granicus
Great Lakes Case
Greenlee
Griffin Technology
GripCase
Grip Gear
GroundControl Cloud
Gumdrop Cases
G-Vision
Gyration
H
H&L Electric
Haivision
Halo
Hamilton-Buhl
Hammermilll
Handeholder
Products
Hanwah
Hapara
Haskell
Hauppauge
Havis
Hawking Technology
Hayes
Microcomputer
Products
Hayes Software
Systems
Heckler Design
Helios Software
Henge Docks
Hewlett Packard
Enterprise
HGST
HID Global
Corporation
Higher Ground
HighFive
Technologies, Inc.
HighPoint
Technologies
HikVision
Hiperwall
HiSense
Hitachi Projectors
Hitachi Vantara
HIT Solutions
Homaco
Homido
HON
Honeywell Scanning
& Mobility
HP Enterprise
HP Inc.
Horizon
Hovercam
HTC
Hubbell
Huddly
Human Concepts
Humanscale
HyperSign
I
IBM
iBoss
iBUYPOWER
ICC Products
iDaptive
i-Data
Ideal Industrial Tool
Idealstor
Idera Software
IDM Computer
Solutions
ID Technology
Igel Technology
iKey
ImageWare Systems
iManage
Imation
IMC Networks
IMMIC Professional
Services
Impact Business
Group
Impero Software
Imperva
Impinj
Imprivata
InBit
Industrial Rack
WE GET OPTIONS OPEN UP OPPORTUNITIES.
800.808.4239 | CDWG.com
• • PEOPLE
~WHO
-GETIT"
Industry Weapon
Infinite Peripherals
Infoblox
InfoCase Notebook
Cases
InFocus
InfoLock
Technologies
Informa Software
Informatica
Infortrend
Infotel
Infragistics
Ingenico Group
Ingram Micro
Services
InMotion
Innovation First
Innovative Office
Innovera
Inova
Inseego
Inserv360
Insight Global
Insperity
Inspiration Software
Inspur
Installs
In Process Consulting
Intechra
Intego
Intregration
Technologies Group
Integrity Networks
Intel
Intelligent Computer
Solutions
Interactive Solutions
Interstate Technology
Systems
Intuit
Intuitive Technology
Partners
Inviso Corporation
I-O Corporation
I/OMagic
IOGEAR
ioSafe
ipConfigure
Ipswitch
IP Vision
iQ Netsolutions
IRIS Software
ISICAD
ISI ResearchSoft
ISI Telemanagement
IT Missions
ITS Partners
Ivanti
IVCI, LLC
Ixia
J
Jabra
JACO
JAMF Software
Jar Systems
Jaton
JBL
JELCO
Jensen Tool
JetBrains
Jive Software
Joan
Johnson Controls, Inc.
Jolly Green Giant
Jo-Ro Manufacturing
Company
Juniper Networks
Just Communications
Just Lamps
JVC
K
Kajeet, Inc.
Kanguru Solutions
Kano PC
Kantek, Inc .
Kaspersky Lab
KBS Computer
Services
Keeper Security
Kemp Technologies
Kendall Howard
Kenneth Cole
Kensington
Keste
Key Ovation
Keyscan
Key Tronic
Kidasa Software
Kidzgear
Kinesis
Kingston Technology
Kinney Group
KnowBe4
Kodak
Kofax
Konexx
Konica Minolta
Kony
Kore Technologies
Koss Corporation
Kramer Electronics
Krone
Kroy
KSI
Kyocera
L
L.I. Computer
Networks
LaCie
Lakeside Software
Landing Zone
Lanier Electronics
Group
Lantronix
Laplink
Lava Computers
Manufacturing
Layer27
LEAD Technologies
LeapFrog
Learning Consultants
Ledgeview Partners
Lee Products
LeGrand
Lenovo
Let’s Think Wireless
Leviton
LexiCon
LexisNexis
Lexmark
LG Electronics
LG Ericsson
Lifeboat Distribution
Lifesize
Lightspeed Systems
Lind Electronics
Linked Senior
Linksys
Liquid PC Services
LiquidWare Labs
Lite-On
Little Bits
LiveAction
LiveScribe
LivWell
LocknCharge
LoftWare
Logical Maitenance
Solutions
Logic Controls
Logicube
LogicMonitor
Logitech
LogicWing
Lookout
LSI Logic
Lucid Software
Lumension
Lumins Integration
M
M&B Machine
M3T Network
MacProfessionals
Macally
Makerbot
Maclocks
MagTek
MakerBot
Malwarebytes
Man & Machine
Managed Networks
Markzware
Marshall Electronics
Martin Yale
Marvel File Cabinets
Mason Technologies
Master Manufacturing
Matrox Video
MatterHackers
Maureen Data Systems
Maxell
Max Interactive
Mayline Group
McAfee
MEAD
Media Four
Meet Me in the Cloud
Mellanox
Memorex
Meridian
Metalogix
Metro Datavac
Metrowerks Software
Microboards
MicroEdge
Micro Focus
Micro Innovations
MicroMat
MicroNet Associates
Micron
Microsoft
Middle Atlantic
Milestone
Miltope
Mimecast
Mimo
Mindjet
Minitab Software
Minuteman Power
Technologies
Mission Critical
Wireless
Mitel
MJP Technologies
MMF IndustriesMobile
Edge
Mobi
Mobi Wireless Services
Mobile Heartbeat
Mobile Installation
Technologi
MobileIron
Mobotix
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Mojo Networks
Molex
Monarch
Mongodb
Monster Cable
Morgen Industries, Inc.
Morpheus Data
Motion Computing
M-S Cash Drawers
MSI Computers
MultiMetal Products
Multi-Tek, LLC
MultiTech Systems
Muratec
Mushkin
Musical Health
Technologies
Mutare
Muxlab
Myricom
N
N4mative
Nasuni
National Gift Card
National Service
Center
Navori
NComputing
NCR
NDS Surgical Imaging
NEC
Nero
Net3 Systems
NetAlly
NetApp
NetBrain
NetCom Learning Inc
NETGEAR
Netig
Net It On
NetMotion
Netop
NETQ Multimedia
Company
NetScout
NetSkope
NetSupport
Netsurion
Network Automation
Network Consulting
Services
Network Design, Inc.
Network Instruments
Network Technologies
NetX
Neverware
NewBeg
Newell Rubbermaid
New Horizons Learning
Newline Interactive
New Partner Exception
Purchase
NewTek
NexGen Storage
NexiCore Services
Nexsan
Nextivity
Nexus On Demand
Nicewear
Nimble Storage
Nintendo
Nomadix
No Overhead
Computing
NovaStor
Novell
NTP Software
Nuance
Numonics
Corporation
Nutanix
Nvidia
NZXT
O
Objective Interface
Systems
OGIO International
OKI
OKTA
Olympus America
Omnitron Systems
Omtool
One Indentity
OneLogin
On Hold
O’Neil
ONSSI
OnTrack Software
OpenGear
Open Systems
Technologies
OpenText
Opticon
Optoma
Oracle
Ortronics
Osprey Video
Other World Comp
OtterBox
Outsourcing Unlimited
Overland Tandberg
Owl Labs
Oxford
P
Paessler
Paladin Software
Palo Alto Networks
Panamax
Panasonic
Panda Software
Panduit
Panini
Panorama Antennas
Papercut
Papermate Writing
Utensils
Paradyne
Paragone Furniture
Paragon Software
Parallels
Park Place
Technologies
PartnerTech
PatientSafe
Patton Electronics
Pax Technology
PC America
PCW Client Products
PDI
Pearson
Peek
Peerless-AV
Pelican Products
PendaFlex
Pentel
Perficient
Perle Systems
Pervasive Software
Pexip
PGP
Pharos
Philips
Pi Engineering
Pierson Consulting Co
Pilot
Ping HD
Pioneer
Pioneer New Media
Technologies
Piper
Pivot3
PKWare
Planar
Plasmon Storage
Technologies
Plenom
Plug-In Storage
Systems
Plum Laboratories
Plustek
PM2 Net
PMSQUARE
PNY Technologies
Poly
PolyVision
Posiflex
Pos-X
Powergistics
PowerdSine
Power-Sonic
PowerTech Antennas
Pragmatic Works
Consulting
Precise Biometrics
Premier Mounts
Presidio Networked
Solutions
Primera
Printek
PrinterLogic
Printronix
PrismPointe
Technologies
ProClip
Pro Computing
Services
ProCurri
Productive AV
Progressive
Electronics
Proline
ProLogic ITS
ProMark Technology
Promethean
PROMISE Technology
Proofpoint
ProTek IT
Proton Data
Provance
Proxim Wireless
Proxy Networks
PSC
Psiber Data Systems
PSM Partners
PTS Data Center
Solutions
PTZOptics
Pulse Secure
Puppet
Pure Storage
Purple
Q
Qlik
QLogic
QNAP
Qomo
Quality and Assurance
Tec
Qualys
Quantum
Quark Software
Quartet
Quest Software
Quetel
Quintim
Quite Imposing License
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R
Rad Direct
Radiant Network
Radware
Rain Design
Ram Mounts
Raritan
Raxco Software
RazBeri
Razer
RCA
Read Right
Readydock
Real VNC
Recertified by Planitroi
RedBeam
Red Gate
Red Hat
RedSky
Reliable-IT
Rennerbrown Staffing
RES Software
Respawn
Retail Service Parts
Retrak
Retrospect
RF Ideas
Ricoh Corporation
RIM
Rimage
RingCentral
Rittal
Riverbed
Robert Bosch Tools
Robert Half
International
Rockey and Associates
Rose Electronics
RSA Security
Rubrik
Ruckus Wireless
S
Safari Montage
Safco
SafeWare
Sage Software
Sagem-Interstar
SailPoint
Salamander Designs
Salesforce.com
Samsara
Samsonite
Samsung
Sancastle
Technologies
Sanyo
SAP America
Sapphire Technology
SAS Software
SATO
Savin
Scala
Scale Computing
ScienceLogic
SCM Microsystem
Scooter Software
SDI Technologies
Security Scorecard
Securly
Segovia
Seiko Instruments
Seneca Data
Sennheiser
Sensaphone
Sentinel Technologies
SentrySafe
ServerLift
Service Express
SGI
Sharp
Shavlik
ShoreTel
Shure
Shuttle Computers
Siecor
Siemon
Sierra Wireless
Signagelive
SIIG
Silex Technology
Silver Peak
SimpleTech
Simply NUC
Singlewire
SKB Industrial
Skykit
Skyline Advanced
Tech Services
Sling Media
Sliver Peak Cloud
Services
SmartDraw
SmartSource
SMART Technologies
SMK-Link Electronics
SMS Systems
Maintenance SVCS
Snow Software
Socket Mobile
Sofbang
SoftDesk
Software Shelf
SolarFlare
Solar Winds
SonicWALL
Sonnet Technologies
Sony
Sophisticated Systems
Sophos
Sorna
Soter Technologies
SOTI
SoundTrap
SourceCode-K2
Source Imaging
Products
Source Technologies
Southwest Networks
Spanning Cloud
Specialty Products
of Virginia
Speck Products
Spectra Logic
Spectralink
Spectrum Industries
Splunk
Sport View
Televisionorate
Sprint
SPSS Software
Spyrus
SSH
Stage Front Lighting &
Theatrics
Star Micronics
StarTech.com
StarWind
Steel Cloud
SteelEye Technology
SteelRay Software
Stefanini
StorageCraft
Storix
Strategic SAAS
StratoDesk
Studio Network
Solutions
Sunbelt Software
Sunbrite
Supermicro
SUSE
Swivl
Symantec
Synchrotech
Syncplicity
Syncsort
Synergy Software
Synnefo Technology
Solutions
Synnex Services
Synology
SysDig
Systat Software
System76
Systemax
Systran
T
Tableau
Tagit
TAIYO YUDEN
Tally Printers
Tangent Computer
Target Network
Integration
Targus
Taurus Technologies
TEAC
TechData
TechSmith
Technology Integration
Group
Technology Services
Corp
Technology Solutions
Group
TEC Printers
TEK Systems
Teklynx
Tektivity
Telestream
Telex
Tempus Nova
Tenable
Tequipment
Terrawave
TESSCO
Texas Instruments
TextHelp
TG3 Electronics
Thales
The Joy Factory
Thermaltake
Technology
Thermamark
ThinkWrite
ThinPrint
Threat Track
Thycotic Software
TIBCO Software
Tiffany Industries
Tiffen
TigerText
Tightrope
Tintri
T-Mobile
TomTom
ToolFarm
Topaz Systems
Toshiba
Total Micro
Technologies
TouchSystems
TP-Link
Transcend
Transition Networks
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Traversa Solutions
Trekstor
Trellix
Trend Micro
TrendWare
International
Trestel
Trident
Tripp Lite
Tripwire
Triumph Board
Troy Systems
Trust
Trustwave
TSC Taiwan
Semiconductor Co.
Tumbleweed
Turbonomic
Turtle
Twistlock
TYAN
U
Ubiquiti
Ultrabac
Ultra Electronics
Uniden
Unimax
Unistar Sparco
Computers
Unitech
United Radio DBA
Bluestar
Unitrends
Universal
Universal Management
Solutions
Unknown
Upstream Networks
Uptivity
Urban Armor Gear
USP
USRobotics
UV Angel
V
V3 Gate
V5 Systems
Valcom
VanDyke Software
VantagePoint
Vantec
Varonis
VARIDESK
VARIZOOM
VBrick
VEC Electronics
Vector, USA
Veeam
VEHO
Velaspan
Ventev
Veracity
Veramark
Verbatim
Verifone
Verint
Veritas
Verizon
Verkada
Vertiflex
VERTIV
Video Labs
Videolarm
Vidyo
ViewSonic
Viking
Vircom
Virtual Ink
Virtual Systems
Solutions
Virtual Tech Gurus
Visioneer
Vision Solutions
(Syncsort)
VisionTek
Vitil Solutions
Vivitek
Vivonet
Viziflex
Vizio
Vormetric
VMware
V-Tech
Communications
Vuzix Corporation
VXL Innstruments
Vytopta
W
Wachter Network
Services
Wacom
Walt Disney Computer
Software
Wasp Barcode
WatchGuard
Waterfield
Technologies
Wave
Wavelink
Webroot
Webtrends
Weightronix NIC
Wenger North America
WestCon Cables
Western Digital
WeVideo
Wheel Lock
Whoosh
WiebeTech
Wiley Publishing
Wilson Electronics
Wincomm
Withings
Wolfram
Workshare
Wowza
WSM Inernational
Wynndalco Enterprises
X
Xante
Xerox
XFX
Xogo
Xteoma
Xtreme Accessories
XYZ
Y
Yamaha
YeaLink
YPDF
Yuneec
Z
Zagg
Zcover
ZDI
ZEBEX
Zebra Technologies
ZeeVee
Zerto
Zimbra
Zimperium
ZixCorp
Zoom
Videoconferencing
ZOTAC
Zscaler
ZyXEL USA
MKT45598
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City of Mesa, Information Technology Solutions, Products, and Services 454 © CDW Government LLC 2023 | 230 N. Milwaukee Ave. | Vernon Hills, IL 60061 To the extent allowable, all information and documents hereby submitted in response to the Request for Proposal (“RFP”) furnished by the City of Mesa are the Proprietary and Confidential property of CDW Government LLC (“CDW•G”).
APPENDIX 3 – TRAINING CATALOG
For greater insight into our training courses, we have provided our 2023 Course Catalog in the remainder of this appendix.
2023 • Q1 EDITION
COURSE
CATALOG
@ FOCAL POINT
ACADEMY A~'COMPAJIY ii.PEOPLE
WHO
GETIT.
The value of world-class IT training ... . ........................... 4 Wo d-c asst a n ng acce e ates p oject success 4
E te sk s and t a n ng to ach eve you secu ty goa s 6
Ta o ed t a n ng fo you most mpo tant p ojects
How to use th s cata og
7 9
Offensive and Defensive Cybersecurity .......................... 11 Cybe R sk Management Ove v ew 12
nt o to Secu ty Ana ys s 13
Ph sh ng nvest gat on 14
Netwo k Fo ens cs and nvest gat on 15
Netwo k Fo ens cs and nvest gat on 16
Automated Netwo k Defense 17
Endpont veFo ens cs 18
Hacke Methodo og es fo the Secu ty P ofess ona 19
Th eat Hunt ng w th Python 20
Behav o a Ma wa e Ana ys s 21
Assemb y fo Reve se Eng nee s 22
Ma wa e Reve se Eng nee ng 23
Python fo Reve se Eng nee s 24
Cloud Implementation and Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CCSK Foundat on
CCSK Pus - AWS
CCSKPus-Azu e
26 27
28 AppDev, Programming, Secure Coding, and DevSecOps ........ 29 Secu ng Web App cat ons Ove v ew 30
Expo ng the OWASP Top Ten 31
Attack ng and Secu ng Java/ JEE Web App cat ans
Secu e Web App Deve opment fecyc e - Java/JEE
nt o to Python P og amm ng
Python fo the C oud - Azu e
32 33
34 35
Data Science and Analytics . ..................................... 36 Data Sc ence Ove v ew
R P og amm ng fo Data Sc ence and Ana yt cs
Python fo Data Sc ence
37 38
39 AmazonWeb Services (AWS) ................................... 40 AWS C oud P act tone Essent as 41
AWS Techn ca Essent as 42
Secu tyEngnee ngonAWS 43
A ch tect ng on AWS 44
System Ope at ons on AWS 45
Deve op ng on AWS 46
DevOps Eng nee ng on AWS 47
Advanced A ch tect ng on AWS 48
Advanced Deve op ng on AWS 49
Cisco ............................................................. 50 Unde stand ng C sco Cybe secu ty Ope at ons Fundamenta s (CBROPS) 51 nt oduc ng C sco Un fied Comput ng System (DC UCS) 52
mp ement ng and Ope at ng C sco Co abo at on Co e Techno og es ( C COR) 53 mp ement ng C sco App cat on Cent c nf ast uctu e (DCAC) 54 mp ement ng C sco App cat on Cent c nf ast uctu e-Advanced 55 mp ement ng and Adm n ste ngC sco So ut ons ( CCNA} 56
mp ement ng and Ope at ng C sco Ente p se Netwo k Co e Techno og es (ENCOR} 57 mp ement ng and Ope at ng C sco Secu ty Co e Techno og es (SCOR) 58 mp ement ng and Configu ng C sco dent ty Se v ces Eng ne (SSE) 59 Secu ng Netwo ks w th C sco F epowe Next-Gene at on F ewa (SSNGFW) 60 Deve op ng App cat ons and Automat ng Wo kflows Us ng C sco Co e P atfo ms (DEVASC) 61 T oub eshoot ng C sco Data Cente nf ast uctu e (DC T} 62 Comp TIA ... ...................................................... 63 CompT A Secu ty+
Comp T A Advanced Secu ty P act tone ( CASP+)
CompT A Cybe Secu ty Ana yst (CySA+}
64 65
66 EC-Counc.il ....................................................... 67 EC-Counc Ce t fiedNetwo k Defende (CND)
EC-Counc Ce t fiedEth ca Hacke (CEH)
EC-Counc Compute Hack ng Fo ens c nvest gato ( CHF)
68 69
70 (ISC)2 ····· .. ············· .. ······· .. ································ .. .... .... ..... . ... ....... .... ..... .... .... 71 Ce tfied nfo matonSystemsSecu tyPofessona (CSSP) 72
Palo Alto Networks ............................................... 73 F ewa Essent as Configu at on and Management
Pano ama Manag ng F ewa sat Sea e
F ewa T oub eshoot ng
P sma SD- WAN Des gn and Ope at on
P sma Access SASE Secu t y Des gn and Ope at on
Co tex XOR P event on and Dep oyment
Co tex XSOAR Automat on and O chest at on
74 75
76 77
78 79
81 World-class training
accelerates project success.
CDW training maximizes your technology ROI.
Every techno ogy so ut on you dep oy performs better
when your teams have the know edge and sk s to run them to the r fu est capac ty That s why training is one of the smartest investments you can make to support your digital transformation, security, and enterprise technology projects.
New enterpr se techno ogy projects requ re new sk s and teams with relevant training on the full functionality of critical platforms achieve the strongest outcomes.
CDW tra n ng perfect y a gns the tra n ng needs of your workforce w th the goa s of your techno ogy projects to ensure your team has the exact sk s they need to support and opt m ze your tech stack ong term
2023 COURS CA A OG Q1 0 ON 4
Research has shown
that dedicating an
extra 1.5 percent
of a project's total
budget to training
can increase success
rates by up to 30
percent.
A GU D O CHN CA WORKFORC D V OPM N
Training elevates employee satisfaction and retention.
Tu nove hu ts nan env onment whe e find ng good wo ke s s nc eas ng y cha eng ng it's paramount to keep your employees satisfied - and that's another reason training is essential:
72% of Two ke s a e ve y o ext eme y nte ested n t an ng to upg ade the sk s - the h ghest pe centage of a occupat ons su veyed 71% of wo ke s who ecent y comp eted upsk ng ag ee t had a post ve mpact on job sat sfact on The job sat sfact on s 21% h ghe than wo ke s who had not pa t c pated n upsk ng
86% of m enn as wou d be ess key to eave the cu ent post on ft an ng and deve opment we e offe ed by the emp oye
Sat stied T and secu ty emp oyees a e fa mo e ke y to stay and g ow w th you o gan zat on Re evant t a n ng he ps make t happen
2023 COURS CA A OG Q1 D ON 5 A GU D O CHN CA WORKFORC D V OPM N Elite skills and training to
achieve your security goals.
Combined strengths create your ideal partner.
Foca Po nt Academy s the ongt me eade n cybe wo kfo ce deve opment Now that Foca Po nt s pa t of CDW you T t a n ng can comb ne the st engths of these two ndust y eade s CDW offe s pee ess expe ence n o chest at ng T p ejects and n t at ves f om sma and med um-s zed bus nesses to ente p se Comb n ng thee te Foca Pont cu cu um w th the expe t se and depth of CDW so ut ons and se v ces g ves you teams the sk s they need to opt m ze you T nvestments and ach eve you most mpo tant outcomes Get the quality, interactivity and flexibility your organization needs.
The cou ses sted nth s cata og a meet the same exact ng standa ds fo qua ty nte act v ty and a gnment w th today s b ggest techno ogy cha enges
Our courses are created and led by some of the world's best instructors, whose sco es fo de ve y f om students ave age 4 9 out of a poss be 5
Each course is designed to maximize time spent in hands-on learning, nc ud ng ab/ ange exe c ses and deb efs too wa kth oughs and case stud es Born out of some of the most demanding socs in the world, CDW s p op eta y cu cu um s un que y soph st cated and pa s w th vendo techno ogy t a n ng to de ve a comp ete so ut on to you secu ty and T sk s needs
Our training is developed in collaboration with industry leaders who sha e ou comm tment to tho ough ead ng-edge T t a n ng t s a ways up to date w th nst uct on spec fie to the atest ve s ons of each too
Ou cou ses a e des gned fo v tua nst uct on but they can a so be taught ve at you ocat on o atCDWsstate-of-the-a tt anngcente nCoumba Ma yand We tao you wo kfo ce deve opment p og am to meet the needs of you emp oyees whe eve they a e 2023 COURS CA A OG Ql D ON 6 A GU D O CHN CA WORKFORC D V OPM N Tailored training for your
most important projects.
CDW s the ndust y eade n t ansfo mat ve techno ogy se v ces Now CDW offe s custom zed wo kfo ce deve opment p og ams to opt m ze these a ge-sca e p ojects They de ve the exact sk s you team needs to ead suppo t and max m ze the va ue of each of these p ojects
Wh e CDW can ta o t a n ng p ans to the spec fie contou s of you p ojects many o gan zat ons have found the fo ow ng p e-bu t cou se bund es dea fo jump-sta t ng p oject success
Sample course bundles include:
Cloud Transformation
C oud t ansfo mat on offe s t emendous potent a to eshape how bus ness gets done - st earn n ng wo k oads and nc eas ng flex b ty w th comp ete sea ab ty as you offe ngs g ow But secu ty spa amount and you c oud secu ty nvestment can bes gn ficant Us ng AWS as an examp e th s c oud t ansfo mat on bund e w hep you C oud Secu ty A ch tects secu e y manage an AWS c oud env onment and d ve max mum va ue f om you nvestment
AWS Techn ca Essent as (AWS-101)
A ch tect ng on AWS (AWS- 301)
CCSK P us -AWS (CSA-200)
AWS Secu ty Eng nee ng (AWS-300)
Security Operations Center (SOC) Maturity
Evo v ng cybe th eats and the sk of nc eas ng y cost y b eaches have mot vated many compan es to hone the SOC sk s These ta o -made cou ses w hep you bu d a th eathunt ng capab ty n you SOC Netwo k Fo ens cs & nvest gat on ( CT -301)
Hacke Methodo og es fo Secu ty P ofess ona s (HK-300)
Th eat Hunt ng w th Python (PY-300)
2023 COURS CA A OG Ql D ON 7 A GU D O CHN CA WORKFORC D V OPM N Tailored training for your
most important projects.
Secure Application Development
The ea e you th nk about secu ty the mo e t be nteg ated nto you app cat ons Ou cou ses w he p jun o deve ope s suppo t you secu e app deve opment p ejects
Secu tyWebApp catonsOve vew(SC-200)
Secu e Web App Dev fecyc e - Java/ JEE (SC-301)
Other project types
CSS P ( SC-203)
We offe cou ses and bund es to suppo t v tua y any p oject you may be n t at ng f you don t see you p oject type sted he e p ease contact you CDW account manage to d scuss a custom cou se p an fo you p oject AM Dep oyment
Th eat Management
DevSecOps
Secu e nf ast uctu e Dep oyment
Ze o T ust
App cat on Mode n zat on
S EM/SOAR Dep oyment
Secu e Access Se v ce Edge (SASE)
T and Secu ty C oss-T a n ng
Secu ty Ope at ons Cente (SOC) Bu dout
2023 COURS CA A OG Q1 D ON 8 A GU D O CHN CA WORKFORC D V OPM N How to use this catalog.
Find the solutions that make sense for your organization.
We offe so ut ons fo eve y s ze o gan zat on - f om s ng e seats to ente p se- eve p og am deve opment Individual classes
Fo nd v dua ea ne s o s ng e p ojects nd v dua c asses w he p you onboa d new h es c ose mmed ate sk s gaps o p epa e you team to suppo t new y dep oyed softwa e p atfo ms o too sf om CDW Learning pack.ages
S mp fy you t an ng nvestment by pu chas ng a package of c ed ts Fo most cou ses one c ed t equates to one day oft an ng and you spend you c ed ts th oughout the yea as you needs d ctate St earn ne pu chases and manage t an ng mo e eas y
Budget and a ocate t a n ng funds w th a s ng e pu chase o de Gan yea - ound access to ab oad po tfo o of cou ses techno og es and eves Wo kw th CDW to ta o ea n ng p og ams to you teams needs and budget equ ements Make o de ng and en o ment mo e conven ent
Adjust spend ng w th flex b ty as you needs change
ea n ng packages a e dea fo deve op ng a new capab ty ove mu c p e teams o ocac ons o jump-sta t ng a new team They can a so be used fo nd v dua cou ses fo onboa d ng cos ng sk s gaps o suppo t ng new y dep oyed softwa e p atfo ms o too s
Enterprise learning
CDW w wo kw th you to des gn o gan zat onw de t an ng p og ams that a gn w th a ge-sca e T o outs We can hep you dep oy eg ona nat ona o even g oba t an ng p og ams compete y custom zed to opt m ze you T nvestment
2023 COURS CA A OG Ql D ON 9 A GU D O CHN CA WORKFORC D V OPM N Demonstrate mastery with
badges and certifications.
Help your teams earn meaningful badges and certifications.
Foca Po nt Academy s badges and cert ficat ons are a powerfu way of ncreas ng your emp oyees job sat sf act on They're tangible recognition of professional accomplishments that help leaders identify and qualify cybersecurity talent.
How the program works
Afte comp et ng a cou se o se es of cou ses emp oyees ece ve un que d g ta badges - v a C ed y-that qua fy the maste y of ask o sk set fo a spec fie o e
Each badge g ves an emp oyee a one-c ck ea -t me v tua ep esentat on of the ach evement The bu t- n metadata va dates the c edent a and p ov des deta s on the e evant c te a sk sand ( f app cab e) exp at on These badges et nd v dua s showcase the accomp shments on ne th ough p ofess ona and soc a netwo ks such as nked n Facebook Tw tte ema s gnatu es and d g ta esumes Badge categories
Foca Po nt s badg ng p og am s d v ded nto two key c edent a catego es Role proficiency badges, awa ded to students who have the cumu at ve sk s equ ed to fl a spec fie o eon a cybe secu ty team
Skills badges, awa ded when a student maste s a spec fie capab ty th ough hands-on ea n ng exe c ses du ng one of ou cou ses
Help your teams earn college credit.
Foca Pont Academy ssues co ege cred ts for certa n courses through our partnersh p w th Exce s or Un vers ty - an accred ted not-for-profit un vers ty that spec a zes n hep ng adu t earners advance the r careers That s one more way CDW tra n ng heps boost your emp oyees job sat sfact on - and bu d stronger secur ty teams 2023 COURS CA A OG Ql D ON 10 A GUO O CHN CA WORKFORC D V OPM N 2023 COURSE CATALOG
Offensive and
Defensive
Cybersecurity
OFFENSIVE AND DEFENSIVE CYBERSECURITY CS 100
Cyber Risk Management Overview
A organ zat ans face cyber r sk n today s war d Th s sem nar sty e program covers the fundamenta s profess ona s need to operate the r organ zat ans secure y embraced srupt on safe y and commun cate cyber r sks effect ve y w th n the r organ zat ans Des gned w th profess ona s nm nd th s program d ssects the most mportant ssues n cyber r sk management and arms attendees w th the too s needed to engage n strateg c cyber r sk conversat ans
W 1-day course 'o)' Cha enge eve 1
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Exp ess the mpo tance of a sound cybe secu ty st ategy n atta n ng the o gan zat on s bus ness goa s
Recogn ze a eas of vu ne ab ty w th n the o gan zat on and the th eats that seek to expo t them
dent fy the cybe sks to the o gan zat on and the p act ces that w mt gate and e m nate them
P act ce effect ve pe sona cybe hyg ene
2023 COURS CA A OG Q1 D ON 12
-
Prerequisites
Th s cou se s ntended fo
execut ve- eve bus ness
eade s(eg CEO CFO VPs)
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO S950
ea n ng C ed ts 1
A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CS 101
Intro to Security Analysis
Most profess ona s are aware of the mportance the r jobs p ay n secur ng an organ zat on but many are not adequate y tra ned nth s mportant funct on and may not know where to beg n Th s hands on course g ves a jumpstart nto the ana ys s of network ntrus ons comprom sed hosts and ma ware Students w earn what common attacks ook ke how to track and ana yze ma c ous act v ty and what mt gat on steps shou d be taken
m 2- day course ® Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to P ofi e/base ne the hosts se v ces and act v ty n a compute netwo k
Pe fo m use - eve att but on of unwanted act v ty n a netwo k Campa e obse ved netwo kt affic to expected topo ogy
dent fy and obse ve the co e components of an ope at ng system
Conduct bas c behav o a ana ys s of ma wa eon a unn ng
W ndows system
2023 COURS CA A OG Q1 D ON 13
-
Prerequisites
A backg ound n T
A bas c unde stand ng of
TCP/ P netwo k ng
Bas c expe ence w th
W ndows adm n st at on and/
o the Sys nte na s Su te
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D D CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 200
Phishing Investigation
Th s c ass teaches new secur ty ana ysts the bas cs of respond ng to ph sh ng attempts Students w start w th a pr mer n command ne bas cs and network flow concepts then earn how to reconstruct the path taken by ema s how to ana yze ema headers for secur ty ssues how to generate nd cators of comprom se from susp c ous ema s and what the effects can be from a successfu ph sh on systems and networks
W 3-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Ana yze flows of netwo k t affic
Desc be the p otoco sand nf ast uctu e used to send and eceveema
Ana yze ema messages and othe netwo kt affic fo s gns
ofphshng
dent fy and obse ve the co e components of an ope at ng system
Conduct bas c behav o a ana ys s of ma wa eon a unn ng
W ndows system
2023 COURS CA A OG Q1 D ON 14
-
Prerequisites
Tbackg ound
A bas c unde stand ng of
TCP/ P netwo k ng
Bas c expe ence w th a
p otoco ana yze
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 300
Network Forensics and Investigation I
Network Forens cs and nvest gat on teaches students to d fferent ate between norm a and abnorma network traffic understand how packets flow through a network and attr bute conversat ons and act ons taken over a network segment to spec fie hosts or users Th s course focuses on research fi ter ng and comparat ve ana ys s to dent fy and attr bute d fferent types of act v ty Students w earn to fo ow conversat ons across aw de range of protoco s and through red rect on as we as how to deve op custom 1i ters for non d ssected protoco s
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to C eate a base ne of the p otoco s hosts and nte act ons n a netwo k env onment
dent fy anoma ous netwo kt affic us ng a comb nat on of n-depth packet ana ys sand h ghe - eve stat st ca ana ys s Reconst uct event t me nes and accu ate y co e ate o
d st ngu sh between event th eads
dent fy and ext act netwo k a t facts fo fu the fo ens c ana ys s Compa e obse ved netwo kt affic to expected topo ogy
Resea ch and ana yze unknown (non-d ssected) p otoco s
T ack web act v ty at the use o sess on eve v a HTTP heade ana yt cs
-
Skills Badges and Certifications
Netwo k T affic Att but on & Reconst uct on
D ssect on and Ana ys s of Netwo k T affic
2023 COURS CA A OG Ql D ON 15
-
Prerequisites
F m unde stand ng of
TCP/ P netwo k ng
CompT A Netwo k+
CscoCNETo sm a
Expe ence w t h a
packet ana yze
CompT A Secu ty+ o s m ~
-
Capstone Exercise
A catego y-based captu ethe-flag cha enge that
cu m nates n t ack ng a
s mu ated SCADA nt us on
-
Pricing
USO
ea n ngC edts
$4 750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 301
Network Forensics and Investigation II
Bu d ng on Network Forens cs and nvest gat on th s course teaches students how to use advanced too features to uncover and nvest gate comp ex mu t stage and hard to detect ntrus ons By earn ng to dent fy stat st ca patterns so ate events of nterest and accurate y corre ate or d st ngu sh between threads of act v ty students w ga n the sk s needed to perform er t ca rea t me ana ys s n a product on env ronment The course emp oys severa traffic ana ys s too s nc ud ng W reshark Network M ner and RSA s NetW tness nvest gator a ongs de custom too sand scr pts m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and ana yze events at a stages of the attack fecyc e App y th eat nte gence feeds to focus mon to ng
nvest gat on and hunt act v t es
Detect and nvest gate tunne ng botnet command & cont o
t affic and othe fo ms of cove t commun cat ans be ng ut zed nanetwo k
Emp oy finge p nt ng techn ques to detect the use of enc ypted t affic flows by ma wa e o an act ve nt ude
Accu ate y co e ate and econst uct mu t p e stages of
ma c ous act v ty n o de to bu d a comp ete p ctu e of the scope and mpact of comp ex netwo k nt us ons
-
Skills Badges and Certifications
Netwo k OC dent ficat on & nvest gat on
Advanced Netwo k Fo ens c Ana ys s
20?3 COURS CA A OG Ql D ON 16
-
Prerequisites
CCNAand/o expe enceasan
nc dent Hand e o s m a
Packet ana yze expe ence
Know edge of common
Web App funct ona ty and
a chtectu e
-
Capstone Exercise
nvest gate a comp ex mu t -
stage nt us on P epa e a
epo t on the attack document
the hacke s act vt es and
deta the eaked nfo mat on
-
Pricing
USO
ea n ngC edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY CT 302
Automated Network Defense
An ntrus on Detect on/Prevent on System ( OS/ PS) can automate the process of dent fy ng attacks among the thousands of connect ons on a network aught by eaders n network defense who work n the cybersecur ty ndustry th s course demonstrates how to defend arge sea e network nfrastructures by bu d ng and ma nta n ng OS/ PS and master ng advanced s gnature wr t ng techn ques W th OS and tra ned network secur ty aud tors organ zat ons have a re ab e means to pr or t ze and so ate the most er t ca threats n rea t me
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Recogn ze the benefits and m tat ons of d ffe ent nt us on detect on systemtypes(netwo k-based host-based anddst butedsystems) dent fy opt ma senso p acement and gaps n cove age
W te bas c OS s gnatu es to dent fy t affic of nte est and t une them to educe fa se post ves
Use eassemb y and p e-p ocess ng eng nes to automat ca y econst uct st earns of netwo k data p o to ana ys s
App y decod ng and othe techn ques to ove come OS evas on effo ts Deve op comp ex s gnatu es emp oy ng u e cha n ng event fi te ng and post-detect on ana ys s to dent fy d st buted attacks mu t -stage events and othe mo e comp ex th eats Use egu a exp ess ons to effect ve y detect va ab e o
mo ph ng attacks
Manage u e sets to educe edundancy and ma nta n system
efficency
-
Skills Badges and Certifications
OS S gnatu e C eat on and Opt m zat on
Automated Netwo k Th eat Mt gat on ••
• •
. .
-
2023 COURS CA A OG Ql D ON 17
-
Prerequisites
A st ong unde stand ng of
TCP/ P netwo k ng
Netwo k Fo ens cs and
nvest gat on and
-
Capstone Exercise
dent fy and ana yze the
e ements of a mu t stage
nt us on Configu e and tune
an OS/ PS to detect and
m t gate these attacks
-
Pricing
USO
ea n ngC edts
$4750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY OS 300
Endpoint Live Forensics
Endpo nt L ve Forens cs teaches students how to dent fy abnorma act v ty and nvest gate a runn ng system that may have been comprom sed nth s course students w earn the most usefu commands too sand techn ques that can be emp oyed dur ng nvest gat on to revea the s gn ficant nd cators of nfi trat on as we as how to create a system base ne to be used for future ana ys s Th s course s focused pr mar yon the W ndows 10 and L nux operat ng systems m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy the co e components of the ope at ng system and a ce tan a cu ent state us ng bu t- no othe t usted too s Ana yze a unn ng system and detect abno ma behav o
e at ng to ope at ng system components
Use event og ana ys stove fy and co e ate the a t facts of anoma ous behav o and dete m ne the scope of an nt us on Bu d o mod fy Powe She sc pts to nte ogate an ope at ng system and automate epet t ve ana yt c tasks
C eate and use a system base ne to dent fy unexpected terns such as ogue accounts o configu at on changes
-
Skills Badges and Certifications
ve W ndows Endpo nt Ana ys s
System & Event og Ana ys s
2023 COURS CA A OG Q1 D ON
G •
.
··.
-
.
. -
18 -
Prerequisites
Fam a ty w th W ndows
systems and the command
ne nte face
Unde stand ng of
TCP/ P netwo k ng
Expe ence w th VMwa e o
othe v tua zat on softwa e
-
Capstone Exercise
An nvest gat on scena o to
emote y ana yze a netwo k
of systems dent fy
comp om sed mach nes and
emed ate as app op ate
-
Pricing
USO
ea n ng C edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY HK 300
Hacker Methodologies for
the Security Professional
Th s course teaches the processes threat actors use to break nto organ zat ans networks and stea the r most sens t ve data Ut z ng Ka L nux and the Metasp o t Framework students w earn to dent fy scan and enumerate target systems corre ate serv ces to vu nerab t es and exp o ts emp oy expo ts toga n access to the target systems e evate pr v eges propagate through the network and cover the r tracks w th n a target network Th s course s focused pr mar yon L nux and W ndows operat ng systems W 5-day course <f5 Cha enge eve 4
-
Key Outcomes
S ccessf comp et on of th s co rse w enab est dents to
dent fy tl1e c asses of hackers the r mot vat ons and the methodo og es emp oyed by threat actors
Use p b c y ava ab e too sand open- so rce nte gence techn q es to deve op a target foot pr nt
Scan and en merate targets to dent fy target operat ng systems andserv ces
Research and everage expo ts for v nerab e serv ces to ach eve access to target systems
dent fy system config rat on weaknesses and v ab e pr v ege esca at on tact cs
Ana yze expo ted systems to dent fy and remove nd cat ons of compromse
mp oy system too s to expo t add t ona targets w th nan nterna network
-
Skills Badges and Certifications
W ndows xp o tat on
n x xpotaton
and& xpand
2023 COURS CA A OG Ql D ON 19
-
Prerequisites
Fam a w th the W ndows and
nux Command ne nte face
and the W ndows and nux
ope at ng system components
and secu ty featu es
-
Capstone Exercise
Red team exe c se equ ng
teams to estab sh n ta
access to a DMZ p vot to
othe netwo k segments
and et eve equested
nfo mat on
-
Pricing
USO
ea n ngC edts
$4750
5 A GUO O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY PY 300
Threat Hunting with Python
Th s ntermed ate eve course teaches students how to use threat hunt ng hypotheses generated from contextua data or threat nte gence feeds to wr te Python scr pts that nteract w th var ous data sources and perform data ana yt cs to determ ne the va d ty of those hypotheses echn ques nc ude the use of advanced data structures act ve data gather ng us ng SCAPY and other too s scr pt ng database or S EM quer es and more Successfu students w ga n the ab ty to scr pt or automate custom threat hunt ng tasks
W 3-day course i Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Test cybe th eat hunt ng hypotheses by c eat ng Python
sc pts that pe fo m data gathe ng and ana yt cs
Use advanced data st uctu es to sto e sea ch and
man pu ate data
W te Python code to nte act w th a va ety of systems such as S EM p atfo ms and endpo nts as we as stat c data sou ces such as og fi es and t affic captu es
mp ove the speed and effect veness of cybe th eat hunt ng act v t es th ough sc pt ng and automat on
-
Skills Badges and Certifications
Th eat Hunt ng w th Python
20?3 COURS CA A OG Ql D ON 20
-
Prerequisites
nte med ate- eve p og amm ng
expe ence w th Python
Successfu comp et on of
Netwo k Fo ens cs and
nvest gat on o compa ab e
expe ence
-
Capstone Exercise
G ven a scena o deve op th eat
hunt ng hypotheses then
w te Python sc pts to gathe
app op ate data pe fo m
ana yt cs and p oduce output
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY MA 300
Behavioral Malware Analysis
Behav ora Ma ware Ana ys s teaches students the fundamenta sk s to ana yze ma c ous software from a behav ora perspect ve Us ng system mon tor ng too sand ana yt c software th s course teaches how to observe ma ware n a contro ed env ronment to qu ck y ana yze ts ma c ous effects to the system From s mp e key oggers to mass ve botnets th s c ass covers aw de var ety of current threats w th actua samp es be ng ana yzed n the tra n ng env ronment
m 5-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy c ass fy and document ma wa e and ts capab t es C eate and custom ze av tua zed ana ys s env onment
Emp oy common too s to cha acte ze ma wa e samp es qu ck y dent fy obfuscat on methods used by attacke s to escape detect on
-
Skills Badges and Certifications
Ma wa e C ass ficat on
Behav o a Ma wa e Ana ys s
2023 COURS CA A OG Ql D ON 21
-
Prerequisites
Unde stand ng of
W ndows Ope at ng
System adm n st at on
F m unde stand ng of
ope at ng system nte na s
Know edge of common ma wa e
types and expo t vecto s
-
Capstone Exercise
Ana yze a cu ent p ece
of W ndows ma wa e and
p oduce a tho ough epo ton
ts capab t es system mpact
and means of pe s stence
-
Pricing
USO
ea n ng C edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 300
Assembly for Reverse Engineers
Des gned for ma ware ana ysts and code deve opers a ke Assemb y for Reverse Eng neers w equ p students w th the know how to effect ve y read Assemb y rev ew statements understand program flow dent f y the nfluence of d fferent comp ers and reverse mach ne code back to ts h gher eve equ va ent Learn and pract ce deve opment techn ques to mprove the speed and qua ty of stat c ana ys s dur ng th s week ong ab ntens ve course
m 5-day course ~ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Desc be how code execut on wo ks
Unde stand the components of the x86 nst uct on set
App y demon st ated ana ys s techn ques to the eve se
eng nee ng of W ndows executab es
Use DA P o s powe fu Assemb y ma kup featu es to
opt m ze ana ys s
Use stat c and dynam c ana ys s to nte p et and document p og am flow
-
Skills Badges and Certifications
Reve se Eng nee ng Use -Mode x86 W ndows B na es
Stat c Reve se Eng nee ng
2023 COURS CA A OG Ql D ON 22
-
Prerequisites
Know edge of ope at ng
system nte na s
Expe ence w th C p og amm ng
n a W ndows env onment
Expe ence w th VMwa e
softwa e s an advantage
-
Capstone Exercise
A manua stack t ace exe c se
and a eve se eng nee ng
ass gnment to d scove and
document the funct on of a
g venb nay
-
Pricing
USO
ea n ngC edts
$4 750
5 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 400
Malware Reverse Engineering
Th s course teaches students how to perform advanced ana ys s of rea ward ma ware samp es us ng d sassemb y and debugg ng techn ques The course a so covers data decod ng and b nary obfuscat on to bypass protect ans and perform effect ve ana ys son hardened samp es and how to defeat ant debugg ng and other ant ana ys s techn ques We w use DA Pro D sassemb er O yDbg and x64dbg to demonstrate how to accomp sh common ana ys s tasks overcome ma ware ana ys s roadb ocks and ach eve a more comp ete understand ng of a ma c ous samp es funct ona ty W 5-day course @ Cha enge eve 5
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Use DA P o O yDbg x64dbg and othe too s to ana yze and
debug ma wa e and epo ton ts capab t es
Desc be n deta the st uctu e and fun ct ons of the Po tab e Executab e (PE) heade and ana yze PE heade s toad n
ma wa e cha acte zat on
App y techn ques fa dent fy ng ana yz ng and bypass ng
data obfuscat on
Unde stand the st uctu e and use of Dynam c nked b a es (D s) and app y eve se eng nee ng sk s to D ana ys s
dent fy and ave come a ange of ant -debugg ng and
ant -ana ys s techn ques used n mode n ma wa e
dent fy deve ope code n a comp ed b na y
-
Skills Badges and Certifications
Reve se Eng nee ng Use -Mode W ndows Ma wa e
Stat c Reve se Eng nee ng
Dynam c Reve se Eng nee ng O.· · o · ·.
. . . ~ -
" . .
2023 COURS CA A OG Q1 D ON 23
-
Prerequisites
Successfu comp et on of
Assemb y fo Reve se Eng nee s
Unde stand ng of ope at ng
system nte na s
Expe ence n C and Python
p og amm ng s ecommended
-
Capstone Exercise
Reve se eng nee ng
ass gnment to ana yze
and epo ton a ea-wo d
ma wa e samp e that emp oys
ant -ana ys s techn ques
-
Pricing
USO
ea n ngC edts
$5700
6 A GU D O CHN CA WORKFORC D V OPM N
OFFENSIVE AND DEFENSIVE CYBERSECURITY RE 500
Python for Reverse Engineers
Th s course s geared toward the reverse eng neer t ntroduces a student to the Python anguage w th a focus on us ng t to acce erate automate and opt m ze reverse eng neer ng tasks The course starts w th an ntroduct on to the Python anguage a rev ew of object types and flow statements then de ves nto fie operat ons modu es work ng w th the C ypes brary for nteract on w th W ndows operat ng systems debugg ng and DA scr pt ng
W 5-day course i Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to W te and mp ement Python sc pts used n eve se eng nee ng Use Python to nte act w th the W ndows ope at ng system us ng the W ndows AP
C eate custom event hand e s to automate debugg ng tasks Use Python to automate tasks to debug ma wa e and epo ton ts act v t es
Automated sassemb y tasks us ng DAPython and othe
ava ab e modu es
2023 COURS CA A OG Ql D ON 24
-
Prerequisites
Successfu comp et on of
Ma wa e Reve se Eng nee ng
Fam a tywth
p og amm ng/sc pt ng
Expe ence w t ng o
ed t ng Python sc pts
-
Capstone Exercise
nd v dua ab Exe c ses
-
Pricing
USO
ea n ngC edts
$5700
6 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Cloud
Implementation
and Security
CLOUD IMPLEMENTATION AND SECURITY CSA 100
CCSK Foundation
The Cert ficate of C oud Secur ty Know edge ( CCSK) Foundat on course starts w th the fundamenta s and ncreases n comp ex ty as t works through a 16 doma ns of the CSA Secur ty Gu dance recommendat ans from the European Un on Agency for Network & nformat on Secur ty (EN SA) and an overv ew of the C oud Contras Matr x t covers key areas nc ud ng best pract ces for AM c oud nc dent response app cat on secur ty data encrypt on Secur ty as a Serv ce (SECaaS) secur ng emerg ng techno og es and more
W 2-day course (D Cha enge eve 1
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am
Eva uate how to secu e the c oud management pane
and ensu e bus ness cont nu ty fo c oud comput ng
Compa e the effect veness of d ffe ent access
cont o s and c oud enc ypt on mode s
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ons
based on o gan zat ona equ ements and ega ob gat ons
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Q1 D ON 26
~ 16 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D O CHN CA WORKFORC D V OPM N
CLOUD IMPLEMENTATION AND SECURITY CSA 200
CCSK Plus - AWS
The CCSK P us AWS course covers the foundat ona content from CCSK Foundat on ( CSA 100) but a so nc udes hands on abs and act v t es that re nforce c assroom nstruct on and bu d app cab e sk s Students engage n a scenar o of br ng ng a fict ona organ zat on secure y nto the c oud wh chg ves them the opportun ty to app y the r know edge by perform ng a ser es of act v t es that wou d be requ red n a rea wor d env ronment This course covers the AWS cloud platform.
W 3- day course ® Cha enge eve 2
-
Key Outcomes
Successfu comp et 011 of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am n AWS Eva uate how to secu e the c oud management pane and
ensu e bus ness cont nu ty fo c oud comput ng n AWS
Campa e the effect veness of d ffe ent access
cont o sand c oud enc ypt on modes n AWS
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ans
based on o gan zat ona equ ements and ega ob gat ans
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Ql D ON 27
~ 24 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
CLOUD IMPLEMENTATION AND SECURITY CSA 201
CCSK Plus - Azure
The CCSK P us Azure course covers the foundat ona content from CCSK Foundat on ( CSA 100) but a so nc udes hands on abs and act v t es that re nforce c assroom nstruct on and bu d app cab e sk s Students engage n a scenar o of br ng ng a fict ona organ zat on secure y nto the c oud wh chg ves them the opportun ty to app y the r know edge by perform ng a ser es of act v t es that wou d be requ red n a rea wor d env ronment This course covers the Azure cloud platform. aJ 3-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et 011 of th s cou sew enab e students to App y C oud Secu ty A ance Secu ty Gu dance C oud Cont o s Mat x and othe esea ch to a c oud secu ty p og am n Azu e Eva uate how to secu e the c oud management pane and
ensu e bus ness cont nu ty fa c oud comput ng n Azu e
Campa e the effect veness of d ffe ent access cont o sand c oud enc ypt on mode s n Azu e
Deve op Secu ty as a Se v ce (SECaaS) ecommendat ans
based on o gan zat ona equ ements and ega ob gat ans
-
Skills Badges and Certifications
The Ce t ficate of C oud Secu ty Know edge can
be obta ned by pass ng the 60-quest on exam
An exam vouche a ow ng two attempts s nc uded
2023 COURS CA A OG Ql D ON 28
Jg! 24 CPE/ CEU cred ts
-
Prerequisites
None
-
Capstone Exercise
CCSK Exam ( Opt ona )
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
AppDev,
Programming,
Secure Coding,
and DevSecOps
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 200 Securing Web Applications Overview
Th s course s geared for web deve opers and techn ca stakeho ders who need to produce secure web app cat ons and ntegrate secur ty measures nto the deve opment process Th s overv ew exp ores core concepts and cha enges n web app cat on secur ty showcas ng current rea word examp es that ustrate the potent a consequences of not fo ow ng these best pract ces The fin a port on of th s course bu ds on the prev ous y earned mechan cs for bu d ng defenses by exp or ng how des gn and ana ys s can be used to bu d stronger app cat ons from the beg nn ng of the software fecyc e W 2- day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Use va ous too s and ted1n ques to dete m ne a web
app cat on s ope at ona env onrnent and dete m ne
ts vu ne ab t es
Detect attack and mp ement defenses fo authent cat on
autho zat on funct ona ty and se v ces as we as XSS and nject on attacks
Assess the sks assoc ated w th XM p ocess ng fi e
up oads and se ve -s de nte p ete sand how to best
e m nate o m t gate those sks
dent fy the st engths m tat ons and uses fo too s such
as code scanne s dynam c scanne s and web app cat on
fi ewa s (WAFs)
App y techn ques and measu es that can be used to ha den web and app cat on se ve s as we as othe components n
you nf ast uctu e
2023 COURS CA A OG Ql D ON 30
!gl 16 CPE/ CEU cred ts
-
Prerequisites
Expe encedepoy ngand/o
sup po t ng web app cat ons
P o p og amm ng expe ence
s h gh y ecommended
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 201 Exploring the OWASP Top Ten
Exp or ng the OWASP op en s a ser es of qu ck hard h tt ng sess ons that set the context for and wa ks through the OWASP vu nerab t es Each sess on prov des a so d set of nformat on for deve ope rs testers and other stakeho ders about understand ng dent f y ng and mt gat ng a vu nerab ty Th s course prov des an understand ng of the recent y updated OWASP op en w th usefu ns ghts d scuss ons and n many cases demonstrat ons of the app cat on vu nerab t es that are p agu ng the ndustry
W 2-day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and desc be the mechan sm by wh ch each of the top ten vu ne ab t es s expo ted
Dete m ne the p eva ence of each vu ne ab ty nc ud ng
cha acte st cs to focus on du ng des gn and code ev ews to he p detect potent a ssues
Desc be the type and seve ty of potent a consequences when a successfu expo t occu s
D ffe ent ate the app op ate detect on mt gat on o p event on techn ques fo each potent a expo ted vu ne ab ty
Assess and out ne the eat ve effect veness of scanne sand othe too s n detect ng Top Ten vu ne ab t es
Expo e and exam ne gene c and code-spec fie efe ences that can be used n defens ve effo ts
2023 COURS CA A OG Q1 D ON 31
!gl 16 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended but not
equ ed
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GU D O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 300 Attacking and Securing
Java/ JEE Web Applications
Attack ng and Secur ng Java/ JEE Web App cat ons prov des un que coverage of Java app cat on secur ty Th s course covers penetrat on test ng hunt ng for bugs n Java web app cat ons best pract ces for defens ve y cod ng web app cat ons and the OWASP op en Part c pants w be ab e to recogn ze actua and potent a software vu nerab t es and mp ement defenses for those vu nerab t es Each vu nerab ty s exam ned from a Java/ JEE perspect ve by descr b ng the threat and attack mechan sms recogn z ng assoc ated vu nerab t es and des gn ng mp ement ng and test ng effect ve defenses W 4-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Detect and avo d common m stakes that a e made n bug
hunt ng and vu ne ab ty test ng
Exp an concepts and te m no ogy beh nd defens ve
secu e cod ng
Configu e and test web app cat ons w th va ous attack
techn ques to dete rn ne the ex stence and effect veness of aye ed defenses
dent fy and mp ement effect ve defenses aga nst vu ne ab t es assoc ated w t h unt usted data XSS and nject on attacks Fo mu ate and ernp oy techn ques and measu es to ha den web and app cat on se ve s
20?3 COURS CA A OG Ql D ON 32
~ 32 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended
Expe ence w th and wo k ng
know edge of Java and JEE
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$3800
4 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS SC 301 Secure Web App Development
Lifecycle - Java/ JEE
Th s course s geared for web deve opers and techn ca stakeho ders who need to produce secure web app cat ons by ntegrat ng secur ty measures nto the deve opment process Th s overv ew exp ores core concepts and cha enges n web app cat on secur ty showcas ng rea word examp es that ustrate the potent a consequences of not fo ow ng these best pract ces The fina port on exp ores how des gn and ana ys scan be used to bu d stronger app cat ons from the beg nn ng of the software fecyc e m 5-day course © Cha enge eve 4
-
Key Outcomes
Successfu comp et on of th s cou se w enab e students to dent fy defect/bug epo t ng mechan sms w th n the
o gan zatons
Define concepts and te m no ogy beh nd defens ve secu e cod ng nc ud ng the phases and goa sofa typ ca expo t
Detect attack and mp ement defenses fo vu ne ab t es
assoc ated w t h authent cat on and autho zat on funct ona ty and se v ces
Ha den the web and app cat on se ve s as we as othe
components n you nf ast uctu e
Bu d ut ze and app y defens ve opt ans to an asset nvento y fo a softwa e app cat on
20?3 COURS CA A OG Ql D ON 33
~ 40 CPE/ CEU cred ts
-
Prerequisites
Rea -wo d p og amm ng
expe ence s h gh y
ecommended but not
equ ed
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$4750
5 A GU D O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS PY 200 Intro to Python Programming
ntro to Python Programm ng s a hands on course to hep students earn the fundamenta s of wr t ng and runn ng bas c Python scr pts The course focuses on advanced features such as fi e operat ons regu ar express ons work ng w th b nary data and us ng the extens ve funct ona ty of Python modu es Emphas s spaced on features un que to Python such as tup es arrays ces and output formatt ng The course a so teaches students to automate ors mp fy common tasks w th scr pts for bas c web deve opment projects W 3- day course ~ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to C eate wo k ng Python sc pts fo ow ng best p act ces
Configu e Python data types app op ate y
Read and w te fi es w th both text and b na y data
Sea ch and ep ace text us ng egu a exp ess ons
Recogn ze the standa d b a y and ts wo k -sav ng modu es C eate ea-wo d p ofess ona Python app cat ons
Recogn ze when to use co ect ons such as sts d ct ona es and sets
Dete m ne Python c featu es such as comp eh ens ons
and te ato s
W te obust code us ng except on hand ng
20?3 COURS CA A OG Ql D ON 34
~ 24 CPE/ CEU cred ts
-
Prerequisites
Bas cfam a ty w th
any p og amm ng o
sc pt ng anguage
Students shou d have
a wo k ng use - eve
know edge of Un x/ nux
Maco Wndows
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$1900
2 A GUO O CHN CA WORKFORC D V OPM N
APPDEV, PROGRAMMING, SECURE CODING, AND DEVSECOPS PY 301 Python for the Cloud - Azure
Python for the C oud w th Azure s a pract ca hands on course that eads the student from the bas cs of wr t ng and runn ng Python scr pts to the more advanced sk s requ red to wr te so d Python code to dep oy to product on Th s comprehens ve pract ca course prov des an n depth exp orat on of work ng w th the programm ng anguage and s not an academ c overv ew of syntax and grammar m 5-day course i Cha enge eve 4
~ 40 CPE/ CEU cred ts
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to Pe fo m nt oducto y eve Python fo ana yt cs w th NumPy
and Pandas
dent fy data movement e o s expectat ans and code
opt m zat on
Desc be how to pack and sh p code nto se v ces and c oud o conta ne o VM
Effect ve y use the Azu e AP to nte act w th Azu e n Python 2023 COURS CA A OG Ql D ON 35
-
Prerequisites
Bascfam a tywth
any p og amm ng o
sc pt ng anguage
Wo k ng know edge of Un x/
nux Mac o W ndows
Comfo tab e us ng a command
ne nte face
-
Capstone Exercise
eve age the sk sf om
th oughout the cou se
to c eate de ve and
p esent (opt ona)
a comp ete tested so ut on
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Data Science
and Analytics
DATA SCIENCE AND ANALYTICS OS 100
Data Science Overview
Data Sc ence Overv ew s an ntroductory eve course that covers the concepts and techno og es nvo ved n B g Data data sc ence pred ct ve ana yt cs art fie a nte gence data m n ng and data warehous ng The course exp ores the current state of data sc ence major components of a modern data sc ence nfrastructure team roes and respons b t es and poss be outcomes for nvest ng n data sc ence W 1- day course (D Cha enge eve 1
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy thee ements of the Hadoop Ecosystem HDFS Resou ce Nav gato s MapReduce Spa k D st but ans
Define data sc ence types and te ms and exp an ET
(Exchange T ansfo m oad)
Summa ze data hand ng nc ud ng the common too s used
dent fy the anguages b a es and f amewo ks used n the
Hadoop Ecosystem nc ud ng R Python Java Sea a Pg and BPMN App y a t fie a nte gence p nc p es n bus ness systems
D ffe ent ate between the evo v ng
o es and funct ans n data sc ence
2023 COURS CA A OG Ql D ON 37
~ 8 CPE/ CEU cred ts
-
Prerequisites
Attendees shou d have
p o exposu e to ente p se
nfo mat on techno ogy and
befam a wth eatona
databases
-
Pricing
USO
ea n ngC edts
$950
1 A GU D O CHN CA WORKFORC D V OPM N
DATA SCIENCE AND ANALYTICS OS 200
R Programming for
Data Science and Analytics
R Programm ng for Data Sc ence and Ana yt cs exam nes components of a stat st ca programm ng env ronment and enab es students to descr be gener c programm ng anguage concepts as they are mp emented n R The course focuses on the bas cs of stat st ca comput ng wh ch nc udes programm ng n R read ng data nto R access ng R packages wr t ng R f unct ons and v sua z ng data w th R W 3-day course @ Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to dent fy and define R p og amm ng va ab es types oops
sea a s vecto s and mat ces
Pe fa m st ng and text man pu at on n R
dent fy and emp oy R sts and funct ans
Use R data fames and fie /0
Read data f om fi es and pe fa m data p epa at on
Pe fa m data v sua zat on us ng a ange of p ott ng funct ans Use Op y fa data exp o at on
C eate stat st ca mode s w th R
Use nea and og st c eg ess ons
2023 COURS CA A OG Ql D ON 38
~ 24 CPE/CEU erect ts
-
Prerequisites
Students shou d have
nte med ate- eve expe ence
nthe fiedandp o
expe ence wo k ng w th
p og amm ng anguages
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$2850
3 A GU D O CHN CA WORKFORC D V OPM N
DATA SCIENCE AND ANALYTICS OS 300
Python for Data Science
Python for Data Sc ence s an ntermed ate course that covers the essent a s of us ng Python to perform exp oratory data ana ys s comp ex v sua zat ons and arge sea e d str buted process ng on B g Data n th s course students use essent a mathemat ca and stat st cs brar es such as NumPy Pandas Sc Py Sc kt Learn ensorF ow as we as v sua zat on too s ke Matp ot b P L and Seaborn W 5-day course i Cha enge eve 3
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to W te and un Python code n a data sc ence context
C eate and p ocess mages w th P
App y and v sua ze w th Seabo n
dent fy Key featu es of Sc Py and Sc kt- ea n
nte act w th Spa k us ng DataF ames
Pe fo m B g Data ana yt cs w th Spa kSQ M b and St earn ng 2023 COURS CA A OG Ql D ON 39
~ 40 CPE/CEU cred ts
-
Prerequisites
Students must have a
backg ound n bas c Python
deve opment sk s
-
Capstone Exercise
nd v dua ab exe c ses
-
Pricing
USO
ea n ngC edts
$4750
5 A GU D O CHN CA WORKFORC D V OPM N
2023 COURSE CATALOG
Amazon
Web Services
(AWS)
AMAZON WEB SERVICES (AWS) AWS 100
AWS Cloud Practitioner Essentials
Th s fu day course s ntended for nd v dua s who seek an overa understand ng of the AWS C oud ndependent of spec fie techn ca roes t prov des a deta ed overv ew of c oud concepts AWS serv ces secur ty arch tecture pr c ng and support t nc udes ab exerc ses re nforc ng some of the core concepts of the ecture
W 1-day course @ Cha enge eve 2
-
Key Outcomes
Successfu comp et on of th s cou sew enab e students to D ffe ent ate between c oud comput ng and dep oyment modes Desc be the AWS C oud va ue p opos ton
Desc be the bas cg oba nf ast uctu e of the c oud
Compa e the d ffe ent methods of nte act ng w th AWS
Desc be and d ffe ent ate between AWS se v ce doma ns
Desc be bas c AWS C oud a ch tectu a p nc p es
Desc be secu ty se v ces w th the AWS c oud
-
Skills Badges and Certifications
Th s cou se he ps students p epa e fo the
AWS Ce t fied C oud P act tone exam
2023 COURS CA A OG Ql D ON
•
.
.
41 -
Prerequisites
Gene a T techn ca know edge
-
Pricing
USO
ea n ngC edts
$675
075