Overview
of FaceUp
Functionality
• Electronic intake form
• Automated employee complaint and tracking
process.
• Variety of methods for filing a complaint (online,
hotline message, live person, includes options for
anonymity).
• Assigns a unique identifying number to the
complaint.
• Allows employees to log in and find out where their
complaint is in the process (status update).
• Built-in safeguards to maintain the integrity of the
complaint and processing; system can determine
who the complaint should go to, and more
importantly, who it should not go to.
• Platform does not allow complaints to be deleted
from the system.
• Customizable analytics and reporting capabilities.
Digitized intake form
Allows for voice messages in multiple
languages
Anonymous reporting Page 1375 of 1379
Unique ID’s
Customizable Categories for
reporting
Status trackers Page 1376 of 1379
Increased accountability, with more specific and reliable data Customizable Analytics
Dashboard that can be shared internally/externally for case management and tracking of status Page 1377 of 1379
Proposed Next
Steps • Engage FaceUp © and IT
department to get full quote for
system
• Work with FaceUp team to
customize for our needs
• Determine if current cases will be
manually imported into new system,
or if this is a “go forward” process
• Engage staff/unions on policy
implementation and process update
• Conduct info/training on new
system
• Post FAQ’s
Thank you
Questions:
Stephanie Sifuentes, Human Resources Director
[email protected]
Nalungo Conley, Assistant City Manager
[email protected]