Wildomar City Council
June 10, 2026

1064
21 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

7. COMPENSATION
Item Description
Sandra G. Chandler, Principal II Fayres E. Hall, Senior II Shi Jie Sheng, Assistant V Sarah K. Kowalski, Principal II Jeffrey P. Hutchins, Senior II Nicole C. Volpe, Assistant V Jessie Corea, Assistant IV Stephanie N. Standerfer, Principal II Jacqueline N. Gamboa, Assistant III Julia Archibeque, Assistant III Kristopher A. Danielson, Principal I Sara Sadeghi, Associate III Dilesh R. Sheth, Principal II Joseph C. Caldwell, Principal II Total Hours Subtotal - LaborSub-consultant budgetExpenses
Total/task1
Billout Rate $ 302 $ 259 $ 302 189 $ 259 $ 189 $ 170 $ $ 302 $ 157 $ 287 157 $ 233 $ 302 $ 302 $ Task 1 Existing Conditions Exhibits (WEBB/SoCAL) 14 40 8 10 2 4 4 2 1 85 $ 18,778 $ 3,250 - $ $ 22,030

1.1 Utility Research 8 8 $ 1,512 $ - $ 1,510

1.2 Review of available documents/GIS 6 2 8 2 18 $ 4,048 $ - $ 4,050

1.3 Existing Conditions 6 30 8 2 4 4 2 1 57 $ 12,700 $ - $ 12,700

1.4 Fault research by SoCal Geo (15hrs) 2 2 $ 518 $ 2,850 - $ $ 3,370

1.5 Est. expense for agency fees for research $ - $ - $ 400 $ 400 Task 2 Project Kick Off Meeting (WEBB, AO) 5 5 5 1 1 Check $ 6,782 $ 4,536 $ 208 $ 11,530

2.1 Scheduling & Prep kick off inc. agenda 72 9 $ 2,191 $ - $ 2,190

2.2 Kick Off with City Staff inc travel time 3 3 3 1 1 11 $ 2,951 $ 2,268 $ 5,220

2.3 Site Visit 2 2 2 6 $ 1,640 $ 2,268 $ 3,910

2.4 Mileage WEBB (72m rt (1w/SITE visit) $ - $ - $ 65 $ 65

2.5 Mileage AO $ - $ - $ 143 $ 145
Task 3 Community Outreach & Visioning (CL/WEBB/AO) 9 18 6 33 $ 25,893 8,514 $ $ 747 $ 35,160

3.1 City Council Outreach 5 5 10 $ 2,805 $ 6,300 $ 9,105

3.2 Public Meeting 4 4 8 $ 2,244 $ 4,725 $ 6,970

3.3 On-Line Survey 2 2 $ 4,725 518 $ $ 5,245

3.4 Community Event (1) CL 4 4 $ 1,036 $ 3,150 $ 4,185
Community Event (1) AO $ 2,268 - $ $ 2,270

3.5 Graphic Des/Collateral Material ComMtg #1 36 9 $ 1,911 $ 4,725 $ 300 $ 6,935

3.6 Mileage WEBB (72m rt x4) $ - $ - $ 233 $ 235

3.7 Mileage AO $ - $ - $ 214 $ 215
Task 4 Land Plan Development (WEBB/AO) 15 30 6 4 8 10 73 $ 17,682 $ 41,968 $ 3,090 $ 62,735

4.1 Land Use Plan Alternatives (3) 6 6 $ 15,461 1,554 $ $ 17,015

4.2 Community Outreach (2) Webb 3 6 6 15 $ 3,594 $ 7,602 $ 11,195

4.3 Planning Commission & City Council Joint Wkshp 4 4 8 $ 2,244 $ 3,402 $ 5,645

4.4 Preferred Alternative/ Illustrative Plan/Concept Site 2 6 4 8 10 30 $ 11,183 6,406 $ $ 17,590

4.5 Planning Commission-Preferred Alt 3 4 7 $ 1,942 $ 2,160 $ 4,100

4.6 City Council-Preferred Alt 3 4 7 $ 1,942 $ 2,160 $ 4,100

4.7 Presentation Boards Expense $ - $ 2,000 - $ $ 2,000

4.8 Mileage WEBB (72m rt x4) $ - $ - $ 233 $ 235

4.9 Mileage/Expenses AO $ - $ - $ 857 $ 855
Task 5 Specific Plan Document (WEBB/AO) 12 172 289 16 5 110 100 18 16 4 2 744 $ 157,416 $ 31,868 $ 1,060 $ 190,350

5.1 Administrative Draft 6 80 125 10 4 80 60 18 16 4 2 405 $ 86,239 $ 15,934 $ 102,175

5.2 Public Review Draft 2 40 80 4 1 20 20 167 $ 34,731 $ 15,934 $ 50,665

5.3 Public Hearing Draft 2 40 60 2 10 20 134 $ 28,198 $ - $ 28,200

5.4 Final Document 2 12 24 38 $ 8,248 $ - $ 8,250

5.5 SoCal Geotech Advisory $265/4 hrs. $ - $ 1,060 - $ $ 1,060 Task 6 Historical & Tribal Consultation (SE) $ 33,154 - $ $ 200 $ 33,350

6.1 Historical Resources Survey Report $ 28,577 - $ $ 28,575

6.2 Project Meetings $ 1,764 - $ $ 1,765

6.3 Tribal Consultation Assistance $ 2,810 - $ $ 2,810

6.4 Direct Cost Postage US Mail (NTE) $ - $ - $ 200 $ 200 Task 7 Change of Zone (WEBB) 28 10 $ 2,030 $ - $ - $ 2,030

7.1 Change of Zone 28 10 $ 2,030 $ - $ 2,030
1065
22 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Item Description
Sandra G. Chandler, Principal II Fayres E. Hall, Senior II Shi Jie Sheng, Assistant V Sarah K. Kowalski, Principal II Jeffrey P. Hutchins, Senior II Nicole C. Volpe, Assistant V Jessie Corea, Assistant IV Stephanie N. Standerfer, Principal II Jacqueline N. Gamboa, Assistant III Julia Archibeque, Assistant III Kristopher A. Danielson, Principal I Sara Sadeghi, Associate III Dilesh R. Sheth, Principal II Joseph C. Caldwell, Principal II Total Hours Subtotal - LaborSub-consultant budgetExpenses
Total/task1
Task 8 CEQA Analysis (WEBB) 4 27 140 160 331 $ 56,290 $ - $ - $ 56,285

8.1 Review GP EIR materials 28 8 18 $ 3,116 $ - $ 3,115

8.2 Draft Project Description 4 1 12 12 29 $ 5,106 $ - $ 5,105

8.3 Prepare Addendum SC 1 4 60 100 164 $ 26,328 $ - $ 26,330

8.4 Prepare Addendum SC 2 32 24 56 $ 8,792 $ - $ 8,790

8.5 Prepare Final Addendum 8 12 20 $ 3,140 $ - $ 3,140

8.6 Prepare and file NOD 44 8 $ 1,256 $ - $ 1,255

8.7 CEQA Monthly Meeting and Updates 20 16 36 $ 8,552 $ - $ 8,550 Task 9 Public Hearings (WEBB/AO) 8 16 6 6 6 42 $ 11,318 $ 6,804 $ 636 $ 18,760

9.1 PowerPoint Presentation 4 2 6 $ 1,414 $ - $ 1,415

9.2 Assist City-reso, ord, staff report 4 4 8 $ 1,792 $ - $ 1,790

9.3 Planning Commission 4 4 3 3 14 $ 4,056 $ 3,402 $ 7,460

9.4 City Council 4 4 3 3 14 $ 4,056 $ 3,402 $ 7,460

9.5 Mileage WEBB (72mi rt =144 x6) $ - $ - $ 350 $ 350

9.6 Mileage/Expenses AO $ - $ - $ 286 $ 285
Task 10Meetings/Project Management (WEBB) 9 84 9 1 2 105 $ 26,995 $ - $ - $ 26,995

10.1 Reoccuring City Staff Meetings 6 60 9 1 2 78 $ 19,873 $ - $ 19,875

10.2 Project Schedule 3 24 27 $ 7,122 $ - $ 7,120
Total 58 349 365 31 16 129 110 36 144 160 22 16 6 3 1436 $ 305,805 $ 144,222 $ 9,191 $ 459,225 1066
23 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

APPENDIX
A: SAMPLE

REPORTS
23 1067
24 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Canyon Lake
Towne Center
Specific Plan | March 2022
The full Canyon Lake Town Center Specific Plan is available digitally. Scan the QR code below or click here to view/download the complete report.
1068
25 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Perris Valley
Commerce Center
City of Perris, California
Adopted January 10, 2012, Ordinance No. 1284

SPECIFIC PLAN
The full Perris Valley Commerce Center Specific Plan is available digitally. Scan the QR code below or click here to view and/or download the complete report.
1069
26 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

SPECIFIC PLAN
Submitted on January 3rd, 2024 Rob Gonzalez, MURP, AICP Senior Planner
Community Development Department
City of Jurupa Valley
Planning Com. 11/29/2023
City Council 12/21/2023
MA22153
1/3/2024
NOTE: MA22153 (SP266A5, SP22001, GPA22003,
TTM38504, CZ22002, DA22001)
Document includes Pages 1-206
The full Vernola Ranch Specific Plan is available digitally. Scan the QR code below or click here to view and/or download the complete report.
1070
27 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN APPENDIX B:

TEAM RESUMES
27 1071
28 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Sandra Chandler, AICP, serves as the Director of WEBB’s Land Development Planning and Entitlement Department, leading a team of planners, entitlement specialists, civil engineers, and project coordinators driven to deliver projects from inception through construction. With over 36 years of experience, she provides strategic oversight for delivering complex planning and entitlements projects throughout Southern California and beyond. Sandra is recognized for her ability to coordinate multidisciplinary teams and achieve cohesive, high-quality outcomes across public and private sectors, including commercial, industrial, manufacturing, energy and master planning projects.

Dedicated to professional growth and industry service, Sandra has contributed to boards and committees, including the City of Perris Theater Planning, Building Industry Association (Inland Empire), American Planning Association (Inland Empire), and the APA 2024 State Conference Mobile Workshop. She currently chairs the APA Arts in Planning subcommittee.

PROJECT EXPERIENCE:
• Perris Valley Commerce Center Specific Plan/EIR, Master Infrastructure Plan & RBBD, City of Perris, Role: Project Manager
• Park West Specific Plan, Mission Pacific Land Company, Role: Project Executive
• Vernola Ranch General Plan Amendment, Change of Zone, Specific Plan No. 22001, I-15 Corridor Specific Plan Amendment No. 6, and Tentative Tract Map No. 38504, City of Jurupa Valley, Vernola Trust, Role: Project Executive • Menifee North Specific Plan No. 260 (Substantial Conformance No. 4), County of Riverside, Strata Equities, Role: Project Executive • I-15 Corridor Specific Plan No. 266 Amendment No. 5, and Site Development Plan Vernola Marketplace Apartments Phase B, City of Jurupa Valley, Vernola Trust, Role: Project Executive
• Belle Terre Specific Plan No. 382 (SC Amendment No. 1), Tentative Tract Map No. 37449, Financing Map No. 37592, Tentative Tract Map No. 38175, Tentative Tract Map 38263 and Plot Plan No.220005, Regent Properties, Role:

Project Manager and Project Executive
• The Crossroads in Winchester Specific Plan No. 288 (Amendment No. 2), County of Riverside, Tentative Parcel Map 38037 and Plot Plan No. 21007, Tentative Tract Map No. 38035, Commercial Center Plot Plan No. 20012 & Substantial Conformances 1 and 2, Regent Properties, Role: Project Manager and Project Executive
• San Jacinto Commerce Specific Plan, City of San Jacinto, Role: Account Manager • Thermal Club Raceway, Thermal Operating Company, Role: Project Executive • Dos Lagos Medical Facility, Riverside Medical Clinic, Role: Project Executive • March Life Care Village, March Healthcare Development, March Joint Powers Authority, Moreno Valley, Role:

Project Executive
• Salvador Solar Project Ramon Road, Wintec Energy Limited, Role: Project Manager • The Ranch at Eastvale, Master Development Corporation, Riverside County, Role: Project Manager • The Village at Paseo San Gorgonio, Frost Company, Banning, Role: Project Manager • U-Haul Mini Storage Entitlement including a LAFCO SOI Annexation and Pre-Zoning/LAFCO City Annexation, Nuevo Road, City of Perris, Bennett York Development, Role Project: Manager

SANDRA CHANDLER, AICP
DIRECTOR | LAND DEVELOPMENT PLANNING & ENTITLEMENT
EXPERIENCE:

Industry: 36 Years
WEBB: 36 Years
REGISTRATIONS:

CERTIFICATIONS:

American Institute of Certified
Planners 024973
EDUCATION:

AA, Associate of Arts
Orange Coast College
AFFILIATIONS:

American Planning Association
Inland Empire Board of Directors
(2023-Current)
American Planning Association Arts
in Planning Sub-Committee Chair
(2024-Current)
American Planning Association
Mobile Workshop Sub-Committee
Co-Chair (2024)
Building Industry Association Board
of Directors Riverside Chapter
(2022-2025)
Building Industry Association
Southern California
City of Menifee General Plan
Advisory Committee (2011)
National Association of Industrial
and Office Parks
Commercial Real Estate Women
Inland Empire
Urban Land Institute Inland Empire
1072
29 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Fayres LaLone, AICP, is a Senior Land Planner with WEBB’s Land Development Planning & Entitlement Department. She applies strategic reasoning and analytical skills to the preparation of a wide range of planning and entitlement projects, including General Plan Amendments, Specific Plans, Specific Plan Amendments, and related implementing entitlements.

With an in-depth understanding of land development processes and regulations, Fayres provides clients with clear, effective recommendations and solutions. Since joining WEBB in 2015, she has demonstrated strong leadership in guiding projects from concept through completion, delivering high-quality work that has been consistently recognized by clients and City and County agencies. Fayres is known for her organized, detail-oriented approach and her commitment to advancing client priorities while ensuring regulatory compliance.

PROJECT EXPERIENCE:
• San Jacinto Commerce Center General Plan Amendment (Land Use and Circulation), Change of Zone, Specific Plan, and Tentative Parcel Map No. 38505, City of San Jacinto, San Jacinto Master Developer, LLC, Role: Project Manager
• Vernola Ranch General Plan Amendment, Change of Zone, Specific Plan No. 22001, I-15 Corridor Specific Plan Amendment No. 6, and Tentative Tract Map No. 38504, City of Jurupa Valley, Vernola Trust, Role: Project Manager • Menifee North Specific Plan No. 260 (Substantial Conformance No. 4), County of Riverside, Strata Equities, Role:

Project Manager
• I-15 Corridor Specific Plan No. 266 Amendment No. 5, and Site Development Plan Vernola Marketplace Apartments Phase B, City of Jurupa Valley, Vernola Trust, Role: Project Manager • Kohl Ranch Specific Plan Amendment No. 4, Thermal Beach Club Tentative Tract Map No. 37269 and Plot Plan No. 180037, Thermal Club Racetrack Plot Plan No. 24690R1, Member’s Club & Trackside Garages Plot Plan No. 24690R2, Commercial Lots Plot Plan No. 26120 and 26121, Whitestar Development and Thermal Operating Company, Role: Assistant Project Manager and Project Manager • Belle Terre Specific Plan No. 382 (SC Amendment No. 1), Tentative Tract Map No. 37449, Financing Map No. 37592, Tentative Tract Map No. 38175, Tentative Tract Map 38263 and Plot Plan No.220005, Regent Properties, Role: Assistant Project Manager and Project Manager
• The Crossroads in Winchester Specific Plan No. 288 (Amendment No. 2), County of Riverside, Tentative Parcel Map 38037 and Plot Plan No. 21007, Tentative Tract Map No. 38035, Commercial Center Plot Plan No. 20012 & Substantial Conformances 1 and 2, Regent Properties, Role: Assistant Project Manager and Project Manager

FAYRES LALONE, AICP
SENIOR LAND PLANNER | LAND DEVELOPMENT PLANNING & ENTITLEMENT EXPERIENCE:

Industry: 10 Years
WEBB: 10 Years
CERTIFICATIONS:

AICP
EDUCATION:

BS, Sociology
California State University, Fullerton
AFFILIATIONS:

American Planning Association
National Association of Industrial &
Office Parks
APA Planning Association
Sub-committee, Arts in Planning
APA IE
1073
30 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

STEPHANIE STANDERFER
VICE PRESIDENT | ENVIRONMENTAL SERVICES
Stephanie Standerfer is the Vice President and Director of WEBB’s Environmental Services Department. She has over 25 years of experience as an environmental professional, specializing in California Environmental Quality Act (CEQA) compliance for public and private clients. Her expertise reflects the dynamic and interdisciplinary nature of CEQA, and she serves as the Principal in Charge of the department, overseeing workload management, project progress, and staff development.

Stephanie has worked primarily in Inland Southern California, representing a wide range of clients including transportation agencies, healthcare providers, resource conservation districts, community college districts, local agency formation commissions, infrastructure districts, cities, counties, and private developers. Her diverse project experience enables her to anticipate and navigate challenges that arise during CEQA compliance. She regularly leads coordination among large teams of environmental planners, engineers, and agency staff, and actively guides clients through the complexities of environmental compliance.

In addition to her CEQA background, Stephanie has extensive habitat conservation experience and provides Expert Witness work in this field. For eight years, she served as contract staff to the Western Riverside County Regional Conservation Authority (RCA), the agency responsible for implementing the Western Riverside County Multiple Species Habitat Conservation Plan (MSHCP). In this role, she provided review, consultation, and training on MSHCP implementation procedures and policies. She developed guidance documents for the RCA and its 17 participating cities and worked closely with regulatory agencies to resolve compliance issues.

Her conservation biology and regulatory compliance leadership experience has fostered strong, collaborative relationships with regulatory bodies, allowing her to identify and address potential project issues proactively. She also led the preparation of conservation planning studies for the County of San Bernardino, including management of the San Bernardino County Regional Conservation Investment Strategy (RCIS), one of the few RCISs approved by the California Department of Fish and Wildlife.

Clients benefit from Stephanie’s interdisciplinary background in environmental planning. Known as a CEQA authority, she frequently receives requests to provide peer reviews of environmental documents. Clients also seek Stephanie’s strategic guidance on CEQA, regulatory compliance, and MSHCP expertise. She is a regular speaker at conferences and seminars across the state, sharing insights on environmental compliance. Stephanie values close collaboration with clients and colleagues and takes pride in building long-standing professional relationships.

PROJECT EXPERIENCE:
• San Jacinto Commerce Center Specific Plan
• Perris Valley Commence Center Specific Plan
• Villages of Lakeview Specific Plan EIR, County of Riverside EXPERIENCE:

Industry: 28 Years
WEBB: 19 Years
EDUCATION:

MS, Environmental Sciences
Washington State University,
Pullman
BS, Environmental Sciences
University of California, Riverside
AFFILIATIONS:

American Planning Association
Association of Environmental
Professionals
President, Inland Empire Chapter
Greater Riverside Chamber of
Commerce
Chair-Elect
Executive Board
City of Riverside Cultural Heritage
Board
Chair (2003–2011)
1074
31 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

JEFFREY HUTCHINS, PLA
MANAGER | LANDSCAPE ARCHITECTURE
Jeff Hutchins, PLA, is the Manager of WEBB’s Landscape Architecture department with over 35 years of experience designing resilient, community-focused open spaces across Southern California. A licensed Landscape Architect, he brings a balanced approach that blends creative vision with technical precision to deliver sustainable, maintainable, and impactful projects.

Jeff manages projects from concept through construction, overseeing client coordination, environmental review, site analysis, material selection, cost estimating, and QA/QC. He excels in integrating site-specific solutions with long-term functionality, ensuring that design, budget, and constructability align from the outset.

His leadership supports seamless collaboration across WEBB’s interdisciplinary teams and leverages advanced design tools to achieve cohesive, high-quality outcomes.

His portfolio includes iconic civic spaces such as SoFi Stadium, Dodger Stadium, the LA Zoo, and the George Lucas Museum of Narrative Art, as well as parks, greenways, and educational campuses. Jeff is known for transforming infrastructure into public assets, turning roadways into trails, linking public works with park systems, and designing parks that incorporate sustainable funding and programming models.

He has extensive experience with both K–12 and higher education institutions, including work with the LA Community College District, and regularly partners with public agencies and nonprofits to create outdoor environments that support student health and academic success.

As a department leader, Jeff mentors staff, elevates design standards, and advances WEBB’s landscape practice. His commitment to sustainability and real-world solutions ensures every project is not only visionary but buildable and enduring.

PROJECT EXPERIENCE:
• San Jacinto Commerce Center Specific Plan
• Civic Center Storm Drain Project and Oasis Street Beautification Project, City of Indio • Arts and Music Line, Coachella Valley Association of Governments • Demonstration Garden, Coachella Valley Water District • District 4 Regional Park Feasibility Study, Riverside County Regional Park and Open-Space District • Joshua Tree Sunburst and Community Park, San Bernardino County Department of Public Works Special Districts • Lake Cahuilla Veterans Regional Park Master Plan, Riverside County Regional Parks and Open-Space District • Mecca Neighborhood Park and Greening Project, County of Riverside • Rancho Esperanza Cabins Feasibility Study, Riverside County Regional Park and Open-Space District • Santa Ana River Bottom (SARB) Peer Review, Riverside County Regional Park and Open-Space District • Rancho Las Flores Park Expansion, City of Coachella
• So-Fi Stadium, City of Inglewood
• NFL Entertainment District, City of Los Angeles
• Los Angeles River Greenway Phase II, Studio City
• Hillcrest Park Master Plan, City of Fullerton
• Western Gage Median Park, City of Los Angeles
• Coachella Central Park, City of Coachella
• Green Valley Park, City of Perris
EXPERIENCE:

Industry: 39 Years
WEBB: 6 Years
REGISTRATIONS:

Landscape Architect PLA 3815 CA
EDUCATION:

BS, Landscape Architecture
California State Polytechnic
University, Pomona
AFFILIATIONS:

American Society of Landscape
Architects
Vice President of Programs (2013)
Southern California Chapter
Treasurer (2004-2009)
California State Polytechnic
University, Pomona Landscape
Architecture
Advisory Board Member (former)
UCLA Landscape Architecture
Extension
Advisory Board Member (former)
1075
32 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Dilesh Sheth, PE, TE, is the Senior Vice President and Director of WEBB’s Traffic and Transportation Department, where he oversees a diverse portfolio of multimodal transportation, mobility, and infrastructure projects. With more than 31 years of professional experience, Dilesh provides strategic direction and technical oversight for the planning, design, and delivery of complex transportation systems that enhance safety, accessibility, and quality of life throughout Southern California. His leadership reflects a deep commitment to creating context-sensitive, communityoriented infrastructure that integrates engineering excellence with long-term sustainability.

Over the past three decades, Dilesh has guided multidisciplinary teams of engineers, planners, and designers in delivering transformative Complete Streets, Active Transportation, and Safety Improvement projects for cities, counties, and regional agencies. His experience spans the full spectrum of transportation design— roadways, bridges, roundabouts, drainage systems, traffic signals, utilities, lighting, signing and striping, bikeways, pedestrian corridors, and benefit district programs— ensuring projects are both technically sound and operationally efficient.

Beyond design, Dilesh is recognized for his strategic funding expertise, helping agencies navigate and secure competitive federal and state programs, including the Active Transportation Program (ATP), Highway Safety Improvement Program (HSIP), and Safe Streets and Roads for All (SS4A) initiatives. Under his direction, WEBB has successfully obtained over $120 million in ATP funding and $24 million in HSIP and CVAG grants, enabling partner agencies to advance their multimodal and safety priorities from planning through construction. Dilesh’s leadership combines technical precision, funding strategy, and community collaboration, empowering agencies to deliver transportation networks that are safer, more inclusive, and better connected.

PROJECT EXPERIENCE:
• Perris Valley Commerce Center Specific Plan, City of Perris • The Civic Center Storm Drain and Oasis Street Project, City of Indio • Arts and Music Line, Coachella Valley Association of Governments • PLC North – Offsite Infrastructure Improvements, IDI Logistics • Perris Valley Storm Drain Trail, Phase 2, City of Perris • North Indio Channel Phase 1 and 2, Coachella Valley Water District • Palm Springs MDP Line 43, Lateral 43-A, and Lateral B-03, Riverside County Flood Control & Water Conservation District
• Jackson Street Improvements – Avenue 49 to Avenue 52, City of Indio • Cherry Valley Boulevard and Interstate 10 Interchange Improvements, TSG Cherry Valley, L.P. Perris • On-Call Traffic Engineering Services, County of Riverside • On-Call Traffic Engineering Services, City of Palm Springs • On-Call Engineering Services, City of Indio
• On-Call Traffic Engineering Services , City of Carson

DILESH SHETH, PE, TE
SENIOR VICE PRESIDENT | TRAFFIC & TRANSPORTATION
EXPERIENCE:

Industry: 32 Years
WEBB: 26 Years
REGISTRATIONS:

Civil Engineer C 65078 CA
Traffic Engineer TE 2112 CA
EDUCATION:

BS, Civil Engineering
University of Saurastra Rajkot, India
AFFILIATIONS:

American Public Works Association,
Coachella Valley
Institute of Transportation
Engineering Riverside and San
Bernardino Counties
1076
33 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Sarah Kowalski, PE, is a Senior Engineer with WEBB’s Land Development Planning & Entitlement Department, where she leads the Engineering team in master planning and preliminary engineering for entitlement and due diligence projects.

She has extensive project management experience, working closely with architects, engineers, environmental consultants, developers, and public agencies to guide projects from initial planning through construction. In her leadership role, Sarah also oversees the supervision, training, and workload management of engineers, designers, interns, and drafters.

Specializing in water quality, grading, and drainage, Sarah has delivered engineering design for residential communities ranging from traditional single-family neighborhoods to high-density, attached and detached housing. Her expertise includes preparing detailed plans, specifications, and construction documents for grading, street, sewer, domestic water, recycled water, and storm drain systems.

She also brings significant experience in the design of drainage and water quality facilities, including detention and retention basins, infiltration and filtration systems, and underground stormwater management solutions.

PROJECT EXPERIENCE:
• Kohl Ranch Specific Plan in Riverside Co., Kohl Ranch Company • Vernola Ranch Specific Plan in the City of Jurupa Valley, Vernola Trust • McCall Square Commercial Center Entitlements in the City of Menifee, Rancon
• Stratford Ranch Tracts Entitlements and Final Engineering in the City of Perris,
• MLPC and Pulte Homes
• Tentative Tract Map and Specific Plan Amendment in the Menifee North Specific • Plan in Riverside Co., Strata Equity Group
• Perris Commerce Center Specific Plan Amendment in the City of Perris • Belle Terre Specific Plan in Riverside Co.
» PA 9 & 25 Entitlement, Diamant Valley, LLC
» PA 2 Entitlement, Taylor Morrison
• North Perris Specific Plan in the City of Perris
• Winchester Ranch Specific Plan Tract Entitlements and Final Engineering in • Riverside Co., Various Developers and Home Builders
» Conestoga Tracts Final Engineering, Lennar Homes
» Copper Skye (HDR) Entitlement and Final Engineering, Tri Pointe Homes » North Sky Final Engineering, D R Horton Homes
» Indigo Entitlement and Final Engineering, Capstone Advisors » Tangerine Entitlement, Capstone Advisors
• Nexus Tract (HDR) Entitlement and Final Engineering in the City of Eastvale, William Lyon Homes

SARAH KOWALSKI, PE
SENIOR ENGINEER | LAND DEVELOPMENT PLANNING & ENTITLEMENT EXPERIENCE:

Industry: 20 Years
WEBB: 20 Years
REGISTRATIONS:

Civil Engineer C 81093 CA
EDUCATION:

BS, Civil Engineering
California State Polytechnic
University, Pomona
AA, General Studies
Irvine Valley College
AFFILIATIONS:

American Planning Association
National Association of Industrial
and Office Parks
Commercial Real Estate for Women
Inland Empire
Desert Valley’s Builder Association
Building Industry Association
1077
34 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN APPENDIX C:

SUBCONSULTANTS
34 1078
35 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Established in Southern California, AO is a multidisciplinary firm comprising a team of over 350 professionals. Together, we craft awardwinning communities, resorts, hospitality, multifamily, mixed-use, shopping, restaurant, commercial and entertainment destinations around the world.

AO has a reputation built on fifty years of creative design and planning, technical expertise, and ardent client collaboration. We strive for excellence and are committed to the relationships and communities we build.

BUILDING STRONG RELATIONSHIPS
AND BETTER COMMUNITIES SINCE 1974.
1079
36 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Each AO team is fully supported
by our diverse and integrated
studio structure comprised of
in-house experts.

We leverage the design expertise and resources
of AO’s specialized studios under the direction
of highly experienced market sector leaders.

Together, we execute mixed-use developments
that marry the comforts of home, the joys of
entertainment, and the functionality of the
workplace to create spaces where people,
community, and business flourish.

DESIGNergy*
[design + synergy]

RESTAURANT
60 DISTRICT NARRATIVE / 6.2 Overall Illustrative Site Plan 6 OVERALL ILLUSTRATIVE SITE PLAN
2 MASTERPLAN

ILLUSTRATIVE SITE PLAN

WELCOME
PLAZA

MULTI -

PURPOSE

COVERED
PLAZA
FOOD
TRUCK
PLAZA
CRAFT
BEER &
COFFEE
DOG
PARK
SPORTS
ARENA
LINEAR
PARK
SPORTS
ARENA
LINEAR
PARK
KID’S
PLAY
AREA
LINEAR
PARK

GREAT LAWN
& DANCING

FOUNTAIN
NAP
STOP

BRT SPORTS ARENA BLVD SPORTS ARENA BLVD
FOOD
HALL

KURTZ AVE
STOP

BRT BRT

STATION

ARCHITECTURE

PARKING
RETAIL
GLOBAL
DESIGN
OFFICE

RESTAURANT

HEALTHCARE

HOSPITALITY
SCI + TECH

INDUSTRIAL

PLANNING

LANDSCAPE

INTERIORS

MODULAR

MIXED-USE

MULTIFAMILY
1080
37 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

DESIGNING THRIVING COMMUNITIES

STARTS WITH WORLD CLASS PLANS
Comprehensive
& Collaborative
AO integrates input from clients,
communities, and stakeholders to
create meaningful and impactful
master plans, prioritizing client
and community interests.

Multidisciplinary
Integration
AO collaborates with professionals
across various fields to address
diverse needs, challenges, and
complexities, ensuring sustainable
and resilient project outcomes.

Respect for Culture &
Future Trends
AO respects and integrates cultural
heritage and local identity into designs
while planning for future adaptability
and flexibility to accommodate
changing needs over time.

Systems-Based
Thinking
Viewing each project as an
interconnected system, AO ensures
changes in one area positively
affect the entire community,
fostering thriving environments.
1081
38 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 7 Office
Locations
52 Years in 68 Licensed
Architects
300+
Completed Retail
Projects in the US
Business
500+
Design Awards Received
31 Years Under
Current
Management
Permanent Employees
#16 18 Rank in the
Nations Top
Architecture
Firms
Diverse Studios
Offering Tailored
Expertise
325
4 (BD+C 2024 Giants 400 Report)
Leaders in
Experiential Retail &
Placemaking
We bring to this project a deep
understanding of experiential
placemaking and expertise
integrating each of AO’s diverse
market sectors to deliver dynamic
and award-winning retail and
entertainment destinations.

RelationshipDriven Collaboration
We prioritize cultivating meaningful
relationships as the cornerstone
of our practice. Our collaborative
ethos is characterized by attentive
listening to our clients, stakeholders,
and communities, ensuring that their
concerns shape and enrich our design
solutions.

Expertise Executing
Similar Developments
AO has a long track record of
similar successful assignments. Our
experienced design and planning teams
have extensive experience transforming
communities by introducing dynamic
retail centers that meet the needs to
today’s market and achieve our client’s
development vision.

Innovative Design &
Solution-Driven Planning
AO brings over fifty years of experience
delivering tailored design and planning
solutions that intricately balance
design and context with our clients’
development goals. We propose quality
solutions that not only meet but surpass
our clients’ objectives, breathing life
into their vision.

KEY CLIENTS & COLLABORATORS
1082
39 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Project design at AO is focused on serving
our clients with creating practical, efficient
developments. Conceptual design begins
with research into various planning codes and
creating a set of site Yield Studies.

This Yield Study phase reveals the optimal potential densities per building type which can assist in a financial cost/benefit analysis. Once the site planning direction is established with a specific building type confirmed, the team commences a visioning phase.

With the visioning effort we aspire to a thoughtful design response that is specific to the projects location and tailored to the constraints and opportunities afforded. The process is collaborative and inclusive of the client team, Landscape Architect, Civil Engineer and any other relevant party such as entitlement consultant or project management firm.

The Visioning Process starts with a Constraints and Opportunities study that is a plan based review of all code requirements and contextual issues that could have influence on the plan. Some of the issues studied in this document include view analysis, environment, traffic impacts, review of competing projects in the area and other salient influences. We find that documenting all this visually helps in fostering a clear communication between the client, designers and consultants.

Another segment of the Visioning Process is a review of Architecture, Interiors and Landscape design possibilities. This review takes the form of an in-depth visual analysis of sample project images, sketches, and diagrams to thoroughly illustrate the various design opportunities of the project for creating attractive, comfortable communities. This format allows for a robust discussion with the intent to listen carefully to client comments and establish project specific goals in a quick efficient manner.

At AO we feel that the intangible qualities of the design are as practical and important as the hard numbers of construction cost and net rentable SF in creating a successful project for our clients, tenants, and the communities in which they reside.

VISIONING & CHARETTE PROCESS
1083
40 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN At AO, we employ a comprehensive
approach to design and planning, taking
the time to ensure we identify critical
factors based on each project’s location,
community needs, and the invaluable input
we receive from stakeholders.

Our broad perspective allows local conditions to inform our process and creativity. The factors which inform each master plan are vast, however we believe that client and community interests are paramount, steering our creativity and resulting in master plans that are meaningful and impactful.

Our approach is rooted in systems-based thinking. We view each project as a complex set of interconnected parts rather than isolated components.

Understanding how changes in one area can affect the entire system is crucial to fostering a thriving community.

To achieve this, we integrate closely with our clients, their teams, the local community, business owners, and policymakers. Our collaborative approach involves practitioners from various fields, including architecture, planning, environmental science, sociology, and economics. This multidisciplinary perspective ensures we address the diverse needs, challenges, and complexities of large-scale projects.

Engaging with all stakeholders, including government agencies, the local community, and businesses, throughout the planning and design process is vital. We seek to drive consensus, consider their input, concerns, and aspirations to create projects that meet their needs and gain their support.

We leverage our collective market experience, allowing our team to integrate progressive principles into the design and planning process, minimizing environmental impact, promoting resilience, and ensuring long-term success.

We focus on energy efficiency, waste reduction, open space, and alternative transportation systems to enhance a project’s viability and market interest.

We believe that all developments, especially projects of scale, must promote social equity and inclusivity. We consider the needs of all community members, promote accessibility, and create opportunities for everyone to benefit.

Understanding the long-term impact of each project, we approach large-scale planning assignments with a forward-thinking perspective. We consider future trends, population growth, and technological advancements, planning for adaptability and flexibility to accommodate changing needs over time.

Most importantly, we respect and integrate the cultural heritage, identity, and context of the project site into our design and planning process. This includes preserving historic landmarks, respecting indigenous knowledge, and celebrating local traditions.

At AO, our goal is to create designs and plans that not only meet immediate needs but also stand the test of time, fostering vibrant, inclusive, and resilient communities for generations to come.

THE PLANNING PROCESS
1084
41 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

PROJECT
TEAM
1085
42 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

SCOTT JONES

PARTNER
Scott Jones’s 20-year
architectural career reflects
his expertise in designing
impactful commercial,
retail, and mixed-use
projects. He joined AO
in 2006, bringing with
him a strong foundation
in architecture. Scott
has built a reputation for
balancing design vision
with construction costs
to deliver projects on
time and within budget. He works closely with clients,
consultants, and in-house teams to ensure design intent is upheld from concept through completion. Known for
his strong work ethic and approachability, Scott builds lasting relationships, fostering open communication and consistently exceeding client expectations.

Success is found in balancing high design and client needs.

EDUCATION

BACHELOR OF ARCHITECTURE, CALIFORNIA POLYTECHNIC STATE UNIVERSITY,

SAN LUIS OBISPO

AFFILIATIONS

INTERNATIONAL COUNCIL OF SHOPPING CENTERS (ICSC)
ASSOC. AIA (ASSOCIATE MEMBER OF THE AMERICAN INSTITUTE OF ARCHITECTS)

IN THREE WORDS
HONEST. DRIVEN. FAMILY.

Kingfisher Charging Station, Palm Springs, CA
A 12-acre site on Highway 10 featuring EV charging
stations for passenger vehicles and semi-trucks, along
with a ±15,000 SF multi-functional C-store, QSR,
lounge, and traveler amenities.

Crenshaw Hall, Los Angeles, CA
This project includes a 74,000-SF food hall at Baldwin
Hills Crenshaw Plaza, celebrates local culture with
artisanal eateries, communal spaces, and a reimagined
entry portico leading to Crenshaw Commons, creating a
vibrant indoor-outdoor community hub.
191 N. Orange St., Orange, CA
This adaptive reuse project transforms a mid-century
modern, two-story church administrative building into
a vibrant creative office with ground-floor retail. The design blends contemporary office forms with local
materials, incorporating smooth concrete and standing
seam metal in tones that complement the adjacent
church sanctuary.

Fashion Island Coastal Overlook, Newport Beach, CA
This project revitalizes Fashion Island with enhanced
facades, smooth finishes, squared openings, and
upgraded storefronts that complement its coastal
elegance. New canopies, lighting, refreshed landscaping, and a rebuilt roof with improved drainage modernize the center while preserving its signature open-air ambiance.

Simi Valley Town Center, Simi Valley, CA
A lifestyle mall revitalization project adding a 36,000 SF cinema to the back of the in-line mall and a valet area for the cinema tenant. Phase 2 includes a specialty grocer, common area park and three junior anchor retail tenants.

The Landing, Newport Beach, CA
A 1970s neighborhood center repositioned and
expanded for maximum building coverage, additional
parking, new shops and a stand-alone bank pad. A fresh
contemporary look was achieved with various building
elements for a village feel.

The Promenade at Downey , Downey, CA
A large themed entertainment center with a Cinemark
Theatre, 24 Hour Fitness, shopping and dining incorporated with historical landmark buildings from the time when
NASA’s Space Program occupied the site.

The Vineyards at Porter Ranch, Los Angeles, CA
Part of an overall 24-acre mixed use development in Los Angeles’ Porter Ranch neighborhood, this retail village includes a cinema, grocery, retail stores, restaurants, a 2-story community building, and a central gathering place celebrating agrarian, vineyard-inspired design.

Toscana Commerce Center, Corona, CA
This mixed-use project integrates industrial needs with retail opportunities along the 15 Freeway. Spanning 30 acres, the design features a Contemporary Mediterranean style with a gas station, terraced grading, and a cohesive aesthetic that complements the nearby master-planned community.

Seamless transitions scale from a 100,000 SF industrial building to retail shops.

Aliso Creek Center, Laguna Beach, CA
Facade and shell remodel of six buildings and the addition of parking stalls. New restaurants and outdoor dining were also provided.

World Logistics Center, Moreno Valley, CA
Master planning and architectural design for a 2,600-acre logistics hub in Moreno Valley, CA. The site includes 40M SF of high-bay, rack-supported, 80’ clear cross-dock facilities, with Phase One delivering approximately 6M SF.

Warner Self Storage, Irvine, CA
A multi-phase storage project featuring three 3-story
buildings: Phase 1 includes 182,836 SF with 1,377 units; Phase 2 adds 282,533 SF with 2,183 units; and Phase 3 completes the development with 255,115 SF and 1,982 units.

Wald Self Storage, Irvine, CA
This 3-story facility is 126,373 SF with 909 storage units. The building is Type II-B construction with metal stud bearing walls and CMU exterior.

PROFESSIONAL EXPERIENCE
1086
43 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

GLENN MAN, LEED ND

PRINCIPAL
Glenn Man brings over
18 years of experience
designing large-scale,
complex projects across
the United States, Middle
East, and Asia. He has
led master planning,
concept design, and
project coordination
for major international
developments. His
expertise spans retail,
mixed-use, commercial,
office, and residential projects, including key repositioning assignments for the firm.

Glenn works closely with clients to deliver high-quality designs efficiently and on time, ensuring their vision is realized. Dedicated to design and planning excellence, he is committed to the success of each project, fostering strong client relationships and achieving outstanding results.

I’m driven by the challenge of pushing design in new,
unconventional directions.

EDUCATION

MASTER OF ARCHITECTURE IN URBAN DESIGN, HARVARD UNIVERSITY

GRADUATE SCHOOL OF DESIGN

BACHELOR OF ARCHITECTURE, UNIVERSITY OF WATERLOO

REGISTRATIONS & CERTIFICATIONS

LEED FOR NEIGHBORHOOD DEVELOPMENT (LEED ND)

AFFILIATIONS

URBAN LAND INSTITUTE (ULI)

INTERNATIONAL COUNCIL OF SHOPPING CENTERS (ICSC)
Capitola, Capitola, CA
The development sits on an old mall site that is to be
revitalized into a mixed-use destination. The project
will feature 637 residential units as well as 340,000
SF of retail space. The project also includes a cinema, stand alone retail, and retail tucked under parts of the multifamily units.

The Vine at the Gateway, El Monte, CA
Located next to a major transit system at the northwest corner of Interstate 10 & Santa Anita Avenue, this master planned development has a mix of uses that includes
retail & entertainment, commercial & office, a 250-key
hotel and 1,850 residential units.

The Arbor at Mira Mesa, San Diego, CA
Transformation of a 20-acre retail center into a walkable, green-focused community with nearly 500 residential
units, retail, and office space. Its centerpiece, the “Arbor,” is a timber structure with open patios and a green
screen, creating a natural gathering spot and enhancing the pedestrian experience.

The Village at Westfield Topanga, Canoga Park, CA
Custom-crafted for the San Fernando Valley, this lifestyle destination features over 80 venues, including a Costco, restaurants, and boutique stores, set in a garden-like
environment. Outdoor amenities include water features,
patios, fire pits, and tree-lined walkways over reflecting pools, with a spa, gym, and yoga studio for health and
wellness.

Tampa Sports Masterplan, Tampa, FL
The Tampa Sports Masterplan is an ambitious project
aimed at transforming the sports landscape in Tampa.

The 80-acre master plan includes 350,000 SF retail,
150,000 SF entertainment district, 4,000 residential
units, and a 750-key hotel. As the design architect and master planner, our role is to create a comprehensive
blueprint for the development of state-of-the-art sports facilities in the city.

Valencia Town Center, Valencia, CA
A new master plan will transition an underperforming
mall situated in a city center into an integrated mixeduse community. The plan will include 50,000 SF of office space, a 104,000 SF hotel, +/- 655,000 SF of retail, and 1,040 residential units. It will form an energized gateway to welcome visitors along Valencia Blvd.

Las Colinas Quarter Masterplan, Irving, TX
A 300-acre master plan that aims to transform a sprawling urban hub with a focus on multifamily, office, mixed-use developments, parks, and a comprehensive layout. With
Hackberry Creek as a centerpiece, it will feature 50 miles of trails and a vibrant urban center, comprising hotels, shops, and entertainment.

HomeTownSD, San Diego, CA
A large-scale, 18-acre master plan development proposed to include a dynamic program of affordable, mixed-income, and market-rate apartments totaling 3,250 units, mixed-use, retail, open space, office, 300-key hotel, plaza, and 225,000 SF sports arena featuring 21st-century, timeless design.

Promenade 2035, Woodland Hills, CA
Former Promenade Mall in Canoga Park is re-envisioned
as a mixed -used community surrounding a Central Park
with 4,000 seat entertainment complex, 300-key boutique hotel, 27-storu office tower, retail, 1,500 residential units and associated parking structure.

The Cliff, Henderson, NV
This transformative project converts an aging office
complex into a lively 100,000-square-foot retail hub. This contemporary destination reimagines retail and dining,
blending modern architecture with seamless indooroutdoor spaces.

Carson Place , Carson, CA
Crafted with agrarian charm, this 35k SF retail complex in offers farmhouse-style dining, utilizing natural materials.

Featuring 4 drive-throughs on an 11 AC park, this gift to the city accompanies the Imperial Avalon project, embodying innovation amidst landfill challenges.

PROFESSIONAL EXPERIENCE
1087
44 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Justin, immersed in
architecture from his early
years, officially started his
professional journey with
AO in 2011. Within the
supportive AO "family,"
he honed his design skills,
contributing significantly
to the team's collaborative
spirit. Navigating various
project tasks, Justin is
a pivotal force at AO,
creating cohesive designs
that drive project success and foster positive relationships with clients and colleagues.

JUSTIN HEBENSTREIT

ASSOCIATE
My philosophy is to continually learn andmake a positive impact on the people and environment around me.

EDUCATION
BACHELOR OF ARCHITECTURE | CAL POLY POMONA

REGISTRATIONS & CERTIFICATIONS

LICENSED ARCHITECT, CALIFORNIA

IN THREE WORDS
DEDICATED. TEAM PLAYER. FAMILY
Five Points Union Master Plan, Wilmington, CA
AO is providing master planning and architectural
services for the transformative redevelopment of the
650-acre former refinery site. The new vision reimagines the site as a vibrant, multi-use district that integrates light industrial and logistics facilities with a communityserving retail core.

The Vineyards at Porter Ranch, Los Angeles, CA
Part of an overall 24-acre mixed use development in Los Angeles’ Porter Ranch neighborhood, this retail village includes a cinema, grocery, retail stores, restaurants, a 2-story community building, and a central gathering
place celebrating agrarian, vineyard-inspired design.

World Logistics Center, Moreno Valley, CA
Master planning and architectural design for a 2,600-
acre logistics hub in Moreno Valley, CA. The site includes 40M SF of high-bay, rack-supported, 80’ clear crossdock facilities, with Phase One delivering approximately 6M SF.

The Promenade at Downey , Downey, CA
A large themed entertainment center with a Cinemark
Theatre, 24 Hour Fitness, shopping and dining
incorporated with historical landmark buildings from the time when NASA’s Space Program occupied the site.

Simi Valley Town Center, Simi Valley, CA
A lifestyle mall revitalization project adding a 36,000 SF cinema to the back of the in-line mall and a valet area for the cinema tenant. Phase 2 includes a specialty grocer, common area park and three junior anchor retail tenants.

Aliso Village, Laguna Niguel, CA
Facade and shell remodel of existing shop buildings
in the Aliso Village retail center. Shop buildings blend seamlessly with a newly remodeled Whole Foods.

Brea Plaza, Brea, CA
Intensification of an existing 160,000 SF retail center. The scope of work included adding parking over an existing
flood channel, adding three new pad buildings as well as creating space for Total Wine, DSW, and Mother's Market.

The Landing, Newport Beach, CA
A 1970s neighborhood center repositioned and expanded
for maximum building coverage, additional parking, new
shops and a stand-alone bank pad. A fresh contemporary
look was achieved with various building elements for a
village feel.

Bear Lake, Garden City, UT
Set on 105 acres along the shores of Bear Lake in northeast Utah, this expansive glamping resort reimagines outdoor hospitality with nearly 500 luxury sites and over 33,000 SF of curated amenities. The community is anchored
by a vibrant main street village and welcome center,
complemented by a fitness facility, poolside bar, comfort stations, and a range of supporting spaces.

Lido Peninsula, Newport Beach, CA
Design Associate overseeing a unique property in Newport Beach. Retained by ownership to provide various design
services for components ranging from multi-family
apartments, prefabricated homes, retail and food uses.

PROFESSIONAL EXPERIENCE
1088
45 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

RELEVANT

EXPERIENCE
1089
46 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

CLASSIC CLUB MASTERPLAN

PALM DESERT, CA
Uniquely located along Interstate 10, this masterplan development preserves the Classic Club precinct and views to the Coachella Valley National Wildlife preserve, maintaining the traditions and legacy of the Berger Foundation.

Structured around three development zones, this development will encompass an activated wellness and entertainment driven program including 5-star resort hotels, arenas, dining, and lifestyle all embracing the Classic Club golf course and resort. The northern and southern districts of the development will feature a health campus with medical office buildings, senior housing, and industrial.

Linking these zones will be a central connectivity spine with pedestrian walkways and bikeways to foster connection and interaction throughout. 1090
47 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1091
48 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

COOK STREET MASTER PLAN

PALM DESERT, CA
The 147 Acre phased master planned development located along interstate in California desert includes a 42-acre medical site that includes a 300 bed hospital and medical office building campus. The development will also include a 55+ residential community, assisted living and market rate workforce housing development along with extended stay hotel, market drug and freeway-oriented retail centers. The multi-phased development is governed by a specific plan that will allow for streamlining development approvals.
1092
49 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

CLASSIC CLUB

GOLF COURSE

XAVIER COLLEGE

PREPARATORY

CLASSIC CLUB
P.A. 10

CLASSIC CLUB
P.A. 9

CLASSIC CLUB
P.A. 6

LAND USE LEGEND
Hospital/MOB
55+ Senior Community
Assisted Living
Retail
Residential Buildings
Extended Stay Hotel
Senior Living Apartments PA-4 (±42.2 ac)
Commercial/ Mixed Use
Hospital ±340,000 sf
Medical Office Building: ±95,00sf
PA-5 (±6.45 ac)
Commercial / Retail: ± 22,500 sf

QSR / GAS / PADS
PA-1 (±42.33 ac)
Senior Living/Commercial
Extended Stay Hotel: 125 Keys
Grocery store / Pads / Shops
Assisted Living 580 units
Senior Living Apartments 168 Units

17.6 DU/AC
PA-2 (±24.75 ac)
55+ Senior Community
215 units

8.7 DU / AC
PA-4 (±33.24 ac gross & ±21.37 ac net)
Apartment Home:
336 units
15 DU /AC - net acreage
Preserved open space
Phase 1
P.A. 10
Varner Rd
Cook St.

Cook St.

Chase School Rd
N
1093
50 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

CHEMEHUEVI INDIAN TRIBE

MASTER PLAN

SOUTHERN CALIFORNIA
The Chemehuevi Indian Tribe Development Master Plan represents a bold and holistic vision for the long-term prosperity, cultural preservation, and self-sufficiency of the Chemehuevi people. Set along the western shore of Lake Havasu in southeastern California, the plan encompasses approximately 32,650 acres of reservation land and is guided by principles of sustainability, cultural respect, and communitydriven growth.

As the lead master planner and landscape architect, AO worked closely with tribal leadership and the community to develop a framework rooted in placemaking and long-term resilience. AO’s role included site planning, land-use programming, phased development strategy, mobility and circulation planning, and a landscape typology that reflects both the desert environment and the tribe’s deep cultural ties to the land.

MASTER PLAN VISION
The plan prioritizes four pillars of well-being—physical, spiritual, social, and educational—and reflects the Chemehuevi Tribe’s desire to balance economic development with cultural stewardship. Through extensive community engagement, AO established a phased vision that honors tradition while promoting future-focused growth, job creation, and improved quality of life.

The plan is organized into five strategic zones, each rooted in a placemaking approach:

1. Agricultural & Residential Zones – These areas promote food security, housing diversity, and walkability. They include market-rate housing, senior living, and vertical farming to support self-reliance.

2. Historical & Preservation Zones – Culturally sensitive spaces include heritage parks, ceremonial grounds, and sacred sites, preserved through native landscapes and respectful programming.

3. Entertainment & Commercial Zones – Destination-driven districts incorporate hospitality, gaming, shopping, and recreational venues that generate jobs and economic activity.

4. Public Infrastructure Zones – Anchored by civic centers, healthcare facilities, schools, and utilities, these zones provide the backbone of community services.

5. Natural Systems & Open Space – Restored washes, reservoirs, and trail systems preserve native ecology while offering recreation and flood protection.

PUBLIC/CULTURAL USES

DOWNTOWN

RESIDENTIAL - TRIBAL

RESIDENTIAL - RENTAL

HOSPITALITY

SPORTS & RECREATION

INDUSTRIAL

AIRPORT/FBO

AGRICULTURAL

SOLAR FARM/UTILITY
1094
51 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1095
52 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

BAKERSFIELD COMMONS

BAKERSFIELD, CA
Bakersfield Commons, is a meticulously designed 202 acre master plan catering to diverse lifestyles and community needs. It includes 800 apartments, a 250-room hospital with a cancer center, medical offices, a 300,000 SF retail center, light industrial, flex warehouse, and office spaces, and a 120-room hotel. The Retail District offers daily essentials and national retailers, dining, and entertainment around a “Commons Green”. The Residential District provides various housing options, including senior living. This holistic approach integrates retail, residential, wellness, and business opportunities. 1096
53 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1097
54 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

SOLOMON HILLS MASTERPLAN

ORCUTT, CA
Nestled in north Santa Barbara County, Solomon Hills epitomizes sustainable urbanism and community resilience. Spanning 1,900 acres and located within 15 miles of major job centers, the development anticipates accommodating a growing population with 4,000 homes and space for businesses, fostering up to 2,000 new jobs by 2050.

Guided by smart design and responsible land use, Solomon Hills aspires to become Santa Barbara County’s first carbon-neutral, net zero community.

Sustainability permeates every facet, leveraging cutting-edge green technology integrated throughout every aspect of the community.

Planned in multiple phases, two-thirds of the area will be devoted to parks, trails, and conservation, while the remaining land will feature attainable, accessible, and eco-conscious residential neighborhoods. Central to Solomon Hills’ ethos is connectivity – physical and social. Residents will enjoy easy access to amenities, open spaces, and trails within a five-minute walk or bike ride.

The village concept forms the community’s nucleus, housing three major amenities, each designed to fit organically within the landscape and showcasing sustainable architecture and building methods such as rammed earth and gabion walls. Upon entering Solomon Hills, guests are greeted at the Welcome Home Center, a space exuding warmth and heritage through a blend of organic shapes and sustainable materials.

At the heart of Solomon Hills, the Central Park & Community Center is a bustling hub of community activity, boasting lush greenery, grand open spaces, and elegant architecture inspired by local traditions.Strategically integrated into the regional trail system, the Neighborhood Fitness Center & Pool, nestled in natural beauty, promotes holistic well-being with locally sourced materials and energy-efficient design.

What distinguishes Solomon Hills is its commitment to repurposing land with reverence for its heritage. Once an oil and gas site, it now embarks on a transformative journey showcasing modern architecture, smart design, and responsible planning. As the echoes of the past mingle with the promises of the future, Solomon Hills stands poised to redefine the very essence of community living – one sustainable step at a time.
1098
55 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1099
56 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

CREEKSIDE PROMANDE

LAS COLINAS QUARTER MASTERPLAN

IRVING, TX
A visionary master plan aims to transform a sprawling urban business hub in the heart of Irving, Texas. With a focus on multifamily, offi ce, mixed-use developments, parks, and a comprehensive master plan, this project is set to redefine urban living and working in the area. Bisecting the site, Hackberry Creek will act as a linkage point with 50 miles of scenic trails and riverfronts, establishing an activated canal walk. The Las Colinas Quarter will be a thriving, walkable urban center comprising various buildings and pedestrian activities like hotels, riverfront residences, promenade shops, restaurants, and entertainment, easily accessed by nearby offi ce employment centers.
1100
57 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1101
58 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

SCE SERVICE CENTER

WILDOMAR, CA
The Southern California Edison Wildomar Service Center transforms a 19.3‑acre site into a high‑performance operations hub. The campus features a 65,388‑square‑foot Administration Building supported by a Fleet Garage and Logistics Warehouse, totaling 114,000 square feet. Durable concrete tilt‑up construction and efficient steel framing deliver long‑lasting functionality, while the project’s LEED Platinum certification underscores SCE’s commitment to sustainability. Purpose‑built and future‑ready, the center elevates operational efficiency for one of California’s essential utility providers..
1102
59 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

MARK APARTMENTS

RIVERSIDE, CA
At the heart of the city’s historic district sits a building that once stood as three structures: the city’s first fire station, a livery stable, and an automobile dealership. The historic building has transformed into a seven-story mixed-use podium project that pays homage to the three original structures that once stood there. The building successfully transitions to a modern architectural style utilizing urban blocking and contrasting design principles, giving prominence to the historic façade. Rehabilitated to its former glory, the historic façade and its original storefronts are preserved hosting two restaurants, a café and boutique shops.
1103
60 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN 1104
61 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

KIA DTLA

LOS ANGELES, CA
The KIA DTLA project reimagines a historic, 100-year-old building on Figueroa Street as a modern urban car dealership. Spanning 133,000 square feet across four stories, the adaptive reuse design integrates a street-facing automotive display, ground-level service center, mezzanine sales offices, and an upper-level showroom. Vehicle storage and service occupy the top floors, enabled by new automotive elevators that maximize efficiency within the existing structure. Contemporary storefront windows and subtle exterior upgrades are carefully balanced with the preservation of original fenestration. The result is a dealership model that honors the building’s past while redefining how automotive retail fits into a dense city fabric.
1105
62 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

BOSSCAT ORANGE

ORANGE, CA
This nearly 100-year-old building has been transformed from a beloved neighborhood liquor store into a 5,000 SF, full-service restaurant with a menu featuring contemporary Southern comfort food and an expansive whisky collection. Working closely with the City of Orange, The Orange Community Historical Society, the building owners and restaurant tenant, AO crafted a design that pays homage to the past while representing the bold future of Bosscat Kitchen. Design inspiration is drawn from the prohibition-era building, blended with speakeasy culture, and given a modern twist to create a space that is authentic to both Old Towne Orange and Bosscat Kitchen, whose nearby Newport Beach location has become a staple of the community.
1106
63 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

VICI LITTLE ITALY

SAN DIEGO, CA
Located in a neighborhood rich in history the vision for this mixeduse development was to ensure that it was representative of the seaside environment and reflected the historic character of the neighborhood. Near the waterfront’s edge, Vici’s design creates a strong relationship between indoor and outdoor spaces. Stepped massing respects the pedestrian character of the main street while bay windows and rooftop amenities maximize waterfront views. Vici delivers a sustainable place to live, work, and play that is unique and inspired by the community in which it resides. 1107
64 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

THE ARCHITECTURE SHOULD

BE AN EXPRESSION OF THE

PLACE AND TELL THE STORY
OF THE COMMUNITY.

Vici and Piazza della Famiglia work
so well because the architecture,
style, and design are derived from the
history that is unique to the Little Italy
community.

PARTNER WITH LOCAL

COMMUNITY GROUPS WHO

ARE INVESTED IN THE SUCCESS
OF EACH PROJECT.

For Vici, AO and the development team
partnered with the Little Italy Association,
a group of community representatives
and descendants of the original families
who settled in the neighborhood.

ARCHITECTURE SHOULD

CONNECT AND HAVE

A RELATIONSHIP TO A
SUBSTANTIAL PUBLIC SPACE.

In order to create a sense of place, the
project must be a part of a Place. Vici
succeeded by connecting and uplifting
a public plaza that was a natural
destination and gathering area.

CELEBRATE AND

ENCOURAGE DIVERSITY OF

DESIGN TO CREATE SPECIAL,
UNIQUE MOMENTS.

Unexpected combinations and
variations of artfully composed
elements designed throughout Little
Italy create a rich urban experience
that can only be found in this place.

LESSONS LEARNED
1108
65 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

CARSON PLACE

CARSON, CA
Carson Place is a 35,000‑SF agrarian‑inspired retail destination designed with warm, farmhouse architecture and natural materials. Set within an 11‑acre park, the center features four drive‑throughs, communal spaces, and curated dining and retail experiences. Designed in collaboration with OJB, the project serves as a community‑focused gift to the City of Carson, enabling future development of nearly 1M SF of industrial and mixed‑use projects. Built on a challenging landfill site just off the 405, Carson Place transforms underutilized land into a vibrant, welcoming hub that sparks connection, activates the surroundings, and fuels local economic growth.
1109
66 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN

THE VILLAGE AT TUSTIN LEGACY

TUSTIN, CA
The goal of this development was to serve the local community with a mix of grocery, retail, dining, medical offices, and fitness facilities. The buildings are arranged along a village-style street, featuring wide pedestrian promenades, enhanced landscaping, and inviting furniture. Drawing design inspiration from the surrounding residential areas, the center features European-inspired façades, evoking the charm and ambiance of a French country village. 1110
67 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Email: [email protected]
Mobile: 818-458-1162

EDUCATION
M.A., Anthropology,
California State University,
Los Angeles, 2013
B.A., Anthropology,
California State University,
Northridge, 2003

PROFESSIONAL

AFFILIATIONS
California Preservation
Foundation
National Trust for Historic
Preservation

PROFESSIONAL

CERTIFICATIONS
Registered Professional
Archaeologist (RPA);
Registrant ID: 28686211
Riverside County – Certified
Archaeologist
Santa Barbara County –
Certified Archaeologist
Orange County – Certified
Archaeologist
Samantha Murray, MA, RPA

CULTURAL RESOURCES DIRECTOR
Samantha Murray is the cultural resources director and archaeological principal investigator at South Environmental with over 20 years’ experience in all elements of cultural resources management, including project management, archaeology and architectural history studies, and significance evaluations in consideration of the National Register of Historic Places (NRHP), California Register of Historical Resources (CRHR), and local-level designation criteria. Ms. Murray has conducted thousands of Phase I archaeological studies, historical resource evaluations, and has developed detailed historic context statements for a multitude of property types and architectural styles. She has also provided expertise on numerous projects requiring conformance with the Secretary of the Interior’s Standards for the Treatment of Historic Properties.

Ms. Murray meets the Secretary of the Interior’s Professional Qualification Standards for both Archaeology and History. She is experienced managing multidisciplinary projects in the lines of private development, transportation, transmission and generation, federal land management, land development, and state and local government. She is an expert in preparation of cultural resources compliance documentation for projects that fall under the California Environmental Quality Act (CEQA), National Environmental Policy Act (NEPA), and Sections 106 and 110 of the National Historic Preservation Act (NHPA). Ms. Murray has also served as an expert witness in legal proceedings concerning historical resources under CEQA and local ordinance protection.

EXPERTISE
• CEQA, NEPA, and Section 106 of the NHPA compliance
documentation in consideration of impacts to historical, archaeological, and tribal cultural resources, and historic properties. • Resource significance evaluations in consideration of NRHP, CRHR, and local designation criteria.
• Project design review for conformance with the Secretary of the Interior’s Standards.
• Assistance with complex mitigation including HABS/HAER/HALS, salvage, and interpretive displays.
• Peer review.
1111
68 CITY OF WILDOMAR

PLANNING AND ENVIRONMENTAL SERVICES FOR THE WILDOMAR OLD TOWN SPECIFIC PLAN Samantha Murray, MA, RPA Resume, Page 2

SELECT PROJECT EXPERIENCE
Elsinore Valley Municipal Water District (EVMWD) Highway 74 16-Inch Sewer Extension from Wasson Canyon Road to Ethanac Road Project, Riverside County, California (2024-2025). South Environmental was retained by Albert A. Webb Associates to provide archaeological, biological, and paleontological monitoring services for this EVMWD sewer construction project. Archaeological services provided include preparation of the cultural resources monitoring plan, presenting worker environmental awareness program (WEAP) training, archaeological monitoring of ground disturbance, and preparation of a final report. This project includes working with the Pechanga Band of Indians, Soboba Band of Luiseño Indians, and the Pala Band of Mission Indians. Paleontological services provided include preparation of the paleontological resource impact mitigation plan, paleontological monitoring within sensitive formations, and preparation of a final report. Ms. Murray served as the Archaeological Principal Investigator and co-author of the technical report.

Riverside Alive Project, City of Riverside, California (2024). South Environmental was retained by Albert A. Webb Associates to prepare a CEQA compliant cultural resources assessment for the Riverside Alive Project located in the downtown area of the City of Riverside, California. This study included a CHRIS records search; a California Native American Heritage Commission (NAHC) Sacred Lands File search; an intensive-level pedestrian survey of the project site and surrounding areas by a qualified cultural resources specialist; and analysis of potential project-related indirect visual impacts to multiple historic districts. Ms.

Murray served as the Principal Investigator, overseeing all cultural resources work for the project.

Spruce Grove Project, Moreno Valley, Riverside County, California (2024). South Environmental was retained by Albert A. Webb Associates to complete a cultural resources study for this project that would develop a 20.13-acre vacant site into commercial and multifamily residential buildings. The project was subject to CEQA. Ms. Murray served as Principal Investigator, overseeing all cultural resources work for this project.

Southwest Trailers Project, Mead Valley, Riverside County, California (2024). South Environmental was retained to complete a cultural resources study for this project that would develop a 16-acre vacant site into a storage and maintenance facility specifically designed for truckload freight trailers. Ms. Murray served as the Archaeological Principal Investigator, overseeing all cultural resources work for this project subject to CEQA.

Chacon Farms Project, City of San Jacinto, Riverside County, California (2023). South Environmental was retained to prepare an historic built environment assessment report in support of the Chacon Farms Project in the City of San Jacinto, California. One built environment resource over 45 years old was identified within the project site: a residential farm located at 710 Cawston Avenue North comprising several buildings and structures. The property was recorded and evaluated for historical significance on the appropriate set of DPR Forms in consideration of CRHR and City designation criteria and integrity requirements. Ms. Murray provided review of all final deliverables.

EVMWD Rice Canyon Reservoir Access Road and New Conduit Project, City of Lake Elsinore, Riverside County, California (2022). South Environmental was retained by Albert A. Webb Associates to complete a cultural resources technical report for the proposed project located in the City of Lake Elsinore, Riverside County, California. The study included the results of a CHRIS records search of the project site and a one-mile radius; a California NAHC Sacred Lands File search and informational scoping letters to local tribes; a paleontological resources records search; and an intensive pedestrian survey of the project site by a qualified archaeologist and Native American monitor. Ms. Murray served as the Archaeological Principal Investigator and lead author of the technical report. 1112

AGREEMENT FOR SERVICES
By and Between

THE CITY OF WILDOMAR,
a municipal corporation
and
Infinity Technologies, Inc
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1113 432

AGREEMENT FOR SERVICES

BETWEEN

THE CITY OF WILDOMAR, CALIFORNIA
AND

INFINITY TECHNOLOGIES, INC
This Agreement for Services (“Agreement”) is entered into as of this 1st day of June, 2026 by and between the City of Wildomar, a municipal corporation (“City”) and Infinity Technologies, Inc. a managed IT Service and GIS provider (“Service Provider”).

City and Service Provider are sometimes hereinafter individually referred to as “Party” and hereinafter collectively referred to as the “Parties.”

RECITALS
A. City has sought, by Request for Proposal the performance of the services defined and described particularly in Section 2 of this Agreement.

B. Service Provider, following submission of a proposal for the performance of the services defined and described particularly in Section 2 of this Agreement, was selected by the City to perform those services.

C. Pursuant to the City of Wildomar’s Municipal Code, City has authority to enter into this Services Agreement and the City Manager has authority to execute this Agreement.

D. The Parties desire to formalize the selection of Service Provider for performance of those services defined and described particularly in Section 2 of this Agreement and desire that the terms of that performance be as particularly defined and described herein.

OPERATIVE PROVISIONS
NOW, THEREFORE, in consideration of the mutual promises and covenants made by the Parties and contained here and other consideration, the value and adequacy of which are hereby acknowledged, the Parties agree as follows:

SECTION 1. TERM OF AGREEMENT.

Subject to the provisions of Section 20 "Termination of Agreement" of this Agreement, the Term of this Agreement is for 3 years commencing on the date first ascribed above.

SECTION 2. SCOPE OF SERVICES & SCHEDULE OF PERFORMANCE.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1114 433
(a) Scope of Services. Service Provider agrees to perform the services set forth in Exhibit “A” “Scope of Services” (hereinafter, the “Services”) and made a part of this Agreement by this reference.
(b) Schedule of Performance. The Services shall be completed pursuant to the schedule specified in Exhibit “A.” Should the Services not be completed pursuant to that schedule, the Service Provider shall be deemed to be in Default of this Agreement. The City, in its sole discretion, may choose not to enforce the Default provisions of this Agreement and may instead allow Service Provider to continue performing the Services.

SECTION 3. ADDITIONAL SERVICES.

Service Provider shall not be compensated for any work rendered in connection with its performance of this Agreement that are in addition to or outside of the Services unless such additional services are authorized in advance and in writing in accordance with Section 26 “Administration and Implementation” or Section 28 “Amendment” of this Agreement. If and when such additional work is authorized, such additional work shall be deemed to be part of the Services.

SECTION 4. COMPENSATION AND METHOD OF PAYMENT.
(a) Subject to any limitations set forth in this Agreement, City agrees to pay Service Provider the amounts specified in Exhibit “B” “Compensation” and made a part of this Agreement by this reference. The total compensation, including reimbursement for actual expenses, shall not exceed five hundred eight thousand, six hundred eighty-seven dollars ($508,687.00), unless additional compensation is approved in writing in accordance with Section 26 “Administration and Implementation” or Section 28 “Amendment” of this Agreement. In accordance with California Government Code Section 8546.7, if the Not to Exceed Amount exceeds TEN THOUSAND DOLLARS ($10,000.00), this Agreement and the Service Provider's books and records related to this Agreement shall be subject to the examination and audit of the State Auditor, at the request of City or as part of any audit of the City, for a period of three (3) years after final payment under the Agreement.
(b) Each month Service Provider shall furnish to City an original invoice for all work performed and expenses incurred during the preceding month. The invoice shall detail charges by the following categories: labor (by sub-category), travel, materials, equipment, supplies, and sub-Service Provider contracts. Sub-Service Provider charges shall be detailed by the following categories: labor, travel, materials, equipment and supplies. If the compensation set forth in subsection (a) and Exhibit “B” include payment of labor on an hourly basis (as opposed to labor and materials being paid as a lump sum), the labor category in each invoice shall include detailed descriptions of task performed and the amount of time incurred for or allocated to that task. City shall independently review each invoice submitted by the Service Provider to determine whether the work performed and expenses incurred are in compliance with the provisions of this Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1115 434
Agreement. In the event that no charges or expenses are disputed, the invoice shall be approved and paid according to the terms set forth in subsection (c). In the event any charges or expenses are disputed by City, the original invoice shall be returned by City to Service Provider for correction and resubmission.
(c) Except as to any charges for work performed or expenses incurred by Service Provider which are disputed by City, City will use its best efforts to cause Service Provider to be paid within forty-five (45) days of receipt of Service Provider’s correct and undisputed invoice.
(d) Payment to Service Provider for work performed pursuant to this Agreement shall not be deemed to waive any defects in work performed by Service Provider.

SECTION 5. INSPECTION AND FINAL ACCEPTANCE.

City may inspect and accept or reject any of Service Provider’s work under this Agreement, either during performance or when completed. City shall reject or finally accept Service Provider’s work within sixty (60) days after submitted to City. City shall reject work by a timely written explanation, otherwise Service Provider’s work shall be deemed to have been accepted. City’s acceptance shall be conclusive as to such work except with respect to latent defects, fraud and such gross mistakes as amount to fraud.

Acceptance of any of Service Provider’s work by City shall not constitute a waiver of any of the provisions of this Agreement including, but not limited to, Section 16 “Indemnification” and Section 17 “Insurance.”
SECTION 6. OWNERSHIP OF DOCUMENTS; EXCEPTIONS; WARRANTY Except as otherwise provided below, all documents, data, studies, drawings, maps, models, photographs and reports prepared by service provider (collectively, “Documents”) under this Agreement are City’s property. Service Provider may retain copies of such Documents as desired but will deliver all original materials to City upon City’s written notice. City agrees that use of Service Provider’s completed work product, for purposes other than identified in this Agreement, or use of incomplete work product, is at City’s own risk. Service Provider warrants that all Documents it drafts and completes pursuant to this Agreement constitutes original work. Specifically, Service Provider understands and agrees that use of artificial intelligence (AI) tools including, without limitation, ChatGPT, Microsoft’s Bing Chat, Google’s Bard, and Meta’s LLaMA (Large Language Model Meta AI), in the performance of this Agreement does not constitute an original work, i.e., submitting Documents generated by such AI tools to City and representing it as Service Provider’s original work constitutes a material breach of this Agreement, constitutes a false claim, and may also violate applicable intellectual property right laws including, without limitation, United States Copyright Law. Accordingly, and notwithstanding any other provision of this Agreement as to ownership, City specifically rejects ownership of such Documents. Service Provider is required to indemnify and defend City to the fullest extent allowed by applicable law should it violate this Section.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1116 435
All original maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files and other documents prepared, developed or discovered by Service Provider in the course of providing the Services pursuant to this Agreement shall become the sole property of City and may be used, reused or otherwise disposed of by City without the permission of the Service Provider. Upon completion, expiration or termination of this Agreement, Service Provider shall turn over to City all such original maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files and other documents.

If and to the extent that City utilizes for any purpose not related to this Agreement any maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files or other documents prepared, developed or discovered by Service Provider in the course of providing the Services pursuant to this Agreement, Service Provider’s guarantees and warranties in Section 9 “Standard of Performance” of this Agreement shall not extend to such use of the maps, models, designs, drawings, photographs, studies, surveys, reports, data, notes, computer files, files or other documents.

All Final Work Product developed by Service Provider in the course of providing the Services pursuant to this Agreement shall become the sole property of City and may be used, reused or otherwise disposed of by City without the permission of the Service Provider. Upon completion, expiration or termination of this Agreement, Service Provider shall turn over to City all such Final Work Product if paid for by the City. This provision specifically excludes Service Providers’ work notes and drafts, which are owned by Service Provider, not City.

SECTION 7. SERVICE PROVIDER'S BOOKS AND RECORDS.
(a) Service Provider shall maintain any and all documents and records demonstrating or relating to Service Provider’s performance of the Services. Service Provider shall maintain any and all ledgers, books of account, invoices, vouchers, canceled checks, or other documents or records evidencing or relating to work, services, expenditures and disbursements charged to City pursuant to this Agreement. Any and all such documents or records shall be maintained in accordance with generally accepted accounting principles and shall be sufficiently complete and detailed so as to permit an accurate evaluation of the services provided by Service Provider pursuant to this Agreement. Any and all such documents or records shall be maintained for three (3) years from the date of execution of this Agreement and to the extent required by laws relating to audits of public agencies and their expenditures. (b) Any and all records or documents required to be maintained pursuant to this section shall be made available for inspection, audit and copying, at any time during regular business hours, upon request by City or its designated representative. Copies of such documents or records shall be provided directly to the City for inspection, audit and copying when it is practical to do so; otherwise, unless an alternative is mutually agreed Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1117 436
upon, such documents and records shall be made available at Service Provider’s address indicated for receipt of notices in this Agreement.
(c) Where City has reason to believe that any of the documents or records required to be maintained pursuant to this section may be lost or discarded due to dissolution or termination of Service Provider’s business, City may, by written request, require that custody of such documents or records be given to the City. Access to such documents and records shall be granted to City, as well as to its successors-in-interest and authorized representatives.

SECTION 8. INDEPENDENT CONTRACTOR.
(a) Service Provider is and shall at all times remain a wholly independent contractor and not an officer, employee or agent of City. Nothing in this Agreement may be construed to be inconsistent with this relationship or status. Service Provider shall not at any time or in any manner represent that it or any of its agents or employees are agents or employees of City. Service Provider shall have no authority to bind City in any manner, nor to incur any obligation, debt or liability of any kind on behalf of or against City, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred in writing by City. (b) Service Provider shall perform all Services as an independent contractor of City and shall remain at all times as to City a wholly independent contractor with only such obligations as are consistent with that role. Service provider shall be solely responsible for the means, methods, techniques, sequences and procedures in performance of Services. The personnel performing the Services under this Agreement on behalf of Service Provider shall at all times be under Service Provider’s exclusive direction and control. Any terms within this Agreement regarding City directives apply to an concern the result of Service Provider’s provision of service and not the means, methods, or scheduling of the Service Provider’s work. Neither City, nor any elected or appointed boards, officers, officials, employees or agents of City, shall have control over the conduct of Service Provider or any of Service Provider’s officers, employees, or agents except as set forth in this Agreement. Service Provider shall not at any time or in any manner represent that Service Provider or any of Service Provider’s officers, employees, or agents are in any manner officials, officers, employees or agents of City. (c) Neither Service Provider, nor any of Service Provider’s officers, employees or agents, shall obtain any privileges or rights to retirement, health care or any other benefits which may otherwise accrue to City’s employees. Service Provider expressly waives any claim Service Provider may have to any such benefits, privileges or rights.

SECTION 9. STANDARD OF PERFORMANCE.

Service Provider represents and warrants that it has the qualifications, experience Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1118 437
and facilities necessary to properly perform the Services required under this Agreement in a thorough, competent and professional manner. Service Provider shall at all times faithfully, competently and to the best of its ability, experience and talent, perform all Services. In meeting its obligations under this Agreement, Service Provider shall employ, at a minimum, generally accepted standards and practices utilized by persons engaged in providing services similar to the Services required of Service Provider under this Agreement. In addition to the general standards of performance set forth this section, additional specific standards of performance and performance criteria may be set forth in Exhibit “A” “Scope of Work” that shall also be applicable to Service Provider’s work under this Agreement. Where there is a conflict between a general and a specific standard of performance or performance criteria, the specific standard or criteria shall prevail over the general.

SECTION 10. COMPLIANCE WITH APPLICABLE LAWS; PERMITS AND LICENSES.

Service Provider shall keep itself informed of and comply with all applicable federal, state and local laws, statutes, codes, ordinances, regulations and rules in effect during the term of this Agreement. Service Provider shall obtain any and all licenses, permits and authorizations necessary to perform the Services set forth in this Agreement.

Service Provider shall provide a hazard assessment upon request to the City. Neither City, nor any elected or appointed boards, officers, officials, employees or agents of City, shall be liable, at law or in equity, as a result of any failure of Service Provider to comply with this section.

SECTION 11. PREVAILING WAGE LAWS
It is the understanding of City and Service Provider that California prevailing wage laws do not apply to this Agreement because the Agreement does not involve any of the following services subject to prevailing wage rates pursuant to the California Labor Code or regulations promulgated thereunder: Construction, alteration, demolition, installation, or repair work performed on public buildings, facilities, streets or sewers done under contract and paid for in whole or in part out of public funds. In this context, “construction" includes work performed during the design and preconstruction phases of construction including, but not limited to, inspection and land surveying work.

SECTION 12. NONDISCRIMINATION.

Service Provider shall not discriminate, in any way, against any person on the basis of race, color, religious creed, national origin, ancestry, sex, age, physical handicap, medical condition or marital status in connection with or related to the performance of this Agreement.

SECTION 13. UNAUTHORIZED ALIENS.

Service Provider hereby promises and agrees to comply with all of the provisions of the Federal Immigration and Nationality Act, 8 U.S.C.A. §§ 1101, et seq., as amended, Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1119 438
and in connection therewith, shall not employ unauthorized aliens as defined therein.

Should Service Provider so employ such unauthorized aliens for the performance of the Services, and should the any liability or sanctions be imposed against City for such use of unauthorized aliens, Service Provider hereby agrees to and shall reimburse City for the cost of all such liabilities or sanctions imposed, together with any and all costs, including attorneys' fees, incurred by City.

SECTION 14. CONFLICTS OF INTEREST.
(a) Service Provider covenants that neither it, nor any officer or principal of its firm, has or shall acquire any interest, directly or indirectly, which would conflict in any manner with the interests of City or which would in any way hinder Service Provider’s performance of the Services. Service Provider further covenants that in the performance of this Agreement, no person having any such interest shall be employed by it as an officer, employee, agent or subcontractor without the express written consent of the City Manager. Service Provider agrees to at all times avoid conflicts of interest or the appearance of any conflicts of interest with the interests of City in the performance of this Agreement.
(b) City understands and acknowledges that Service Provider is, as of the date of execution of this Agreement, independently involved in the performance of non-related services for other governmental agencies and private parties. Service Provider is unaware of any stated position of City relative to such projects. Any future position of City on such projects shall not be considered a conflict of interest for purposes of this section. (c) City understands and acknowledges that Service Provider will perform nonrelated services for other governmental agencies and private Parties following the completion of the Services under this Agreement. Any such future service shall not be considered a conflict of interest for purposes of this section.

SECTION 15. CONFIDENTIAL INFORMATION; RELEASE OF INFORMATION. (a) All information gained or work product produced by Service Provider in performance of this Agreement shall be considered confidential, unless such information is in the public domain or already known to Service Provider. Service Provider shall not release or disclose any such information or work product to persons or entities other than City without prior written authorization from the City Manager, except as may be required by law.
(b) Service Provider, its officers, employees, agents or subcontractors, shall not, without prior written authorization from the City Manager or unless requested by the City Attorney of City, voluntarily provide declarations, letters of support, testimony at depositions, response to interrogatories or other information concerning the work performed under this Agreement. Response to a subpoena or court order shall not be Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1120 439
considered "voluntary" provided Service Provider gives City notice of such court order or subpoena.
(c) If Service Provider, or any officer, employee, agent or subcontractor of Service Provider, provides any information or work product in violation of this Agreement, then City shall have the right to reimbursement and indemnity from Service Provider for any damages, costs and fees, including attorney's fees, caused by or incurred as a result of Service Provider’s conduct.

Service Provider shall promptly notify City should Service Provider, its officers, employees, agents or subcontractors, be served with any summons, complaint, subpoena, notice of deposition, request for documents, interrogatories, request for admissions or other discovery request, court order or subpoena from any party regarding this Agreement and the work performed thereunder. City retains the right, but has no obligation, to represent Service Provider or be present at any deposition, hearing or similar proceeding. Service Provider agrees to cooperate fully with City and to provide City with the opportunity to review any response to discovery requests provided by Service Provider. However, this right to review any such response does not imply or mean the right by City to control, direct, or rewrite said response. Service Provider shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that is made in confidence to a Federal, State, or local government official or to an attorney solely for the purpose of reporting or investigating a suspected violation of law or for the disclosure of a trade secret that is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal.

SECTION 16. INDEMNIFICATION.
(a) Indemnification for Professional Liability. Where the law establishes a professional standard of care for Service Provider’s services, to the fullest extent permitted by law, Service Provider shall indemnify, protect, defend and hold harmless City and any and all of its officials, employees and agents (“Indemnified Parties”) from and against any and all liability (including liability for claims, suits, actions, arbitration proceedings, administrative proceedings, regulatory proceedings, losses, expenses or costs of any kind, whether actual, alleged or threatened, including attorney’s fees and costs, court costs, interest, defense costs, and expert witness fees) arise out of, are a consequence of, or are in any way attributable to, in whole or in part, any negligent or wrongful act, error or omission of Service Provider, or by any individual or entity for which Service Provider is legally liable, including but not limited to officers, agents, employees or sub-contractors of Service Provider, in the performance of professional services under this Agreement.
(b) Indemnification for Other than Professional Liability. Other than in the performance of professional services and to the full extent permitted by law, Service Provider shall indemnify, protect, defend and hold harmless City, and any and all of its employees, officials and agents from and against any liability (including liability for claims, Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1121 440
suits, actions, arbitration proceedings, administrative proceedings, regulatory proceedings, losses, expenses or costs of any kind, whether actual, alleged or threatened, including attorney’s fees and costs, court costs, interest, defense costs, and expert witness fees), where the same arise out of, are a consequence of, or are in any way attributable to, in whole or in part, the performance of this Agreement by Service Provider, or by any individual or entity for which Service Provider is legally liable, including but not limited to officers, agents, employees or sub-contractors of Service Provider. (c) Indemnification from Sub-Service Providers. Service Provider agrees to obtain executed indemnity agreements with provisions identical to those set forth in this section from each and every sub-Service Provider or any other person or entity involved by, for, with or on behalf of Service Provider in the performance of this Agreement naming the Indemnified Parties as additional indemnitees. In the event Service Provider fails to obtain such indemnity obligations from others as required herein, Service Provider agrees to be fully responsible according to the terms of this section. Failure of City to monitor compliance with these requirements imposes no additional obligations on City and will in no way act as a waiver of any rights hereunder. This obligation to indemnify and defend City as set forth herein is binding on the successors, assigns or heirs of Service Provider and shall survive the termination of this Agreement or this section. (d) City’s Negligence. The provisions of this section do not apply to claims occurring as a result of City’s sole negligence. The provisions of this section shall not release City from liability arising from gross negligence or willful acts or omissions of City or any and all of its officials, employees and agents.

SECTION 17. INSURANCE.

Service Provider agrees to obtain and maintain in full force and effect during the term of this Agreement the insurance policies set forth in Exhibit “C” “Insurance” and made a part of this Agreement. All insurance policies shall be subject to approval by City as to form and content. These requirements are subject to amendment or waiver if so approved in writing by the City Manager. Service Provider agrees to provide City with copies of required policies upon request.

SECTION 18. ASSIGNMENT.

The expertise and experience of Service Provider are material considerations for this Agreement. City has an interest in the qualifications and capability of the persons and entities who will fulfill the duties and obligations imposed upon Service Provider under this Agreement. In recognition of that interest, Service Provider shall not assign or transfer this Agreement or any portion of this Agreement or the performance of any of Service Provider’s duties or obligations under this Agreement without the prior written consent of the City. Any attempted assignment shall be ineffective, null and void, and shall constitute a material breach of this Agreement entitling City to any and all remedies at law or in equity, including termination of this Agreement pursuant to Section 20 Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1122 441
“Termination of Agreement.” City acknowledges, however, that Service Provider, in the performance of its duties pursuant to this Agreement, may utilize sub-contractors.

SECTION 19. CONTINUITY OF PERSONNEL.

Service Provider shall make every reasonable effort to maintain the stability and continuity of Service Provider’s staff and sub-contractors, if any, assigned to perform the Services. Service Provider shall notify City of any changes in Service Provider’s staff and sub-contractors, if any, assigned to perform the Services prior to and during any such performance.

SECTION 20. TERMINATION OF AGREEMENT.
(a) City may terminate this Agreement, with or without cause, at any time by giving thirty (30) days written notice of termination to Service Provider. In the event such notice is given, Service Provider shall cease immediately all work in progress. (b) Service Provider may terminate this Agreement for cause at any time upon thirty (30) days written notice of termination to City. (c) If either Service Provider or City fail to perform any material obligation under this Agreement, then, in addition to any other remedies, either Service Provider, or City may terminate this Agreement immediately upon written notice. (d) Upon termination of this Agreement by either Service Provider or City, all property belonging exclusively to City which is in Service Provider’s possession shall be returned to City. Service Provider shall furnish to City a final invoice for work performed and expenses incurred by Service Provider, prepared as set forth in Section 4 “Compensation and Method of Payment” of this Agreement. This final invoice shall be reviewed and paid in the same manner as set forth in Section 4 “Compensation and Method of Payment” of this Agreement.

SECTION 21. DEFAULT.

In the event that Service Provider is in default under the terms of this Agreement, the City shall not have any obligation or duty to continue compensating Service Provider for any work performed after the date of default. Instead, the City may give notice to Service Provider of the default and the reasons for the default. The notice shall include the timeframe in which Service Provider may cure the default. This timeframe is presumptively thirty (30) days, but may be extended, though not reduced, if circumstances warrant. During the period of time that Service Provider is in default, the City shall hold all invoices and shall, when the default is cured, proceed with payment on the invoices. In the alternative, the City may, in its sole discretion, elect to pay some or all of the outstanding invoices during the period of default. If Service Provider does not cure the default, the City may take necessary steps to terminate this Agreement under Section 20 “Termination of Agreement.” Any failure on the part of the City to give notice Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1123 442
of the Service Provider’s default shall not be deemed to result in a waiver of the City’s legal rights or any rights arising out of any provision of this Agreement.

SECTION 22. EXCUSABLE DELAYS.

Service Provider shall not be liable for damages, including liquidated damages, if any, caused by delay in performance or failure to perform due to causes beyond the control of Service Provider. Such causes include, but are not limited to, acts of God, acts of the public enemy, acts of federal, state or local governments, acts of City, court orders, fires, floods, epidemics, strikes, embargoes, and unusually severe weather. The term and price of this Agreement shall be equitably adjusted for any delays due to such causes.

SECTION 23. COOPERATION BY CITY.

All public information, data, reports, records, and maps as are existing and available to City as public records, and which are necessary for carrying out the Services shall be furnished to Service Provider in every reasonable way to facilitate, without undue delay, the Services to be performed under this Agreement.

SECTION 24. NOTICES.

All notices required or permitted to be given under this Agreement shall be in writing and shall be personally delivered, or sent by telecopier or certified mail, postage prepaid and return receipt requested, addressed as follows:

To City: City of Wildomar
Attn: City Manager
23873 Clinton Keith Rd., Suite 110
Wildomar, CA 92595
To Service Provider: Infinity Technologies, Inc
27051 Towne Centre Dr
Suite 120
Lake Forest, CA 92610
Notice shall be deemed effective on the date personally delivered or transmitted by facsimile or, if mailed, three (3) days after deposit of the same in the custody of the United States Postal Service.

SECTION 25. AUTHORITY TO EXECUTE.

Each of the signatories hereto represents and warrants that he or she is competent and authorized to enter into this Agreement on behalf of the Party for whom he or she purports to sign. Each Party hereto agrees to defend, indemnify, and hold harmless the other Parties hereto against all claims, suits, actions, and demands, including necessary expenses of investigation and reasonable attorneys' fees and costs, arising out of claims Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1124 443
that its signatory was not competent or so authorized to execute this Agreement.

SECTION 26. ADMINISTRATION AND IMPLEMENTATION.

This Agreement shall be administered and executed by the City Manager or his or her designated representative. The City Manager shall have the authority to issue interpretations and to make amendments to this Agreement, including amendments that commit additional funds, consistent with Section 28 “Amendment” and the City Manager’s contracting authority under the Wildomar Municipal Code.

SECTION 27. BINDING EFFECT.

This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the Parties.

SECTION 28. AMENDMENT.

No amendment to or modification of this Agreement shall be valid unless made in writing and approved by the Service Provider and by the City. The City Manager shall have the authority to approve any amendment to this Agreement if the total compensation under this Agreement, as amended, would not exceed the City Manager’s contracting authority under the Wildomar Municipal Code. The Parties agree that the requirement for written modifications cannot be waived and that any attempted waiver shall be void. The City’s City Manager may, but is not required to, make minor amendments not affecting substantive terms without further authorization from the City Council. The City Council hereby authorizes the City Manager to execute any such amendments as required by this Agreement or that do not otherwise reduce City’s rights under this Agreement. All other amendments shall be approved by the City Council.

SECTION 29. WAIVER.

Waiver by any Party to this Agreement of any term, condition, or covenant of this Agreement shall not constitute a waiver of any other term, condition, or covenant. Waiver by any Party of any breach of the provisions of this Agreement shall not constitute a waiver of any other provision nor a waiver of any subsequent breach or violation of any provision of this Agreement. Acceptance by City of any work or services by Service Provider shall not constitute a waiver of any of the provisions of this Agreement.

SECTION 30. LAW TO GOVERN; VENUE.

This Agreement shall be interpreted, construed and governed according to the laws of the State of California. In the event of litigation between the Parties, venue in state trial courts shall lie exclusively in the County of Riverside, California. In the event of litigation in a U.S. District Court, venue shall lie exclusively in the Central District of California, in Riverside.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1125 444
SECTION 31. ATTORNEYS FEES, COSTS AND EXPENSES.

In the event litigation or other proceeding is required to enforce or interpret any provision of this Agreement, the prevailing Party in such litigation or other proceeding shall be entitled to an award of reasonable attorney's fees, costs and expenses, in addition to any other relief to which it may be entitled.

SECTION 32. ENTIRE AGREEMENT.

This Agreement, including the attached Exhibits "A" through "C", is the entire, complete, final and exclusive expression of the Parties with respect to the matters addressed therein and supersedes all other agreements or understandings, whether oral or written, or entered into between Service Provider and City prior to the execution of this Agreement. No statements, representations or other agreements, whether oral or written, made by any Party which are not embodied herein shall be valid and binding.

SECTION 33. SEVERABILITY.

If any term, condition or covenant of this Agreement is declared or determined by any court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions of this Agreement shall not be affected thereby and the Agreement shall be read and construed without the invalid, void or unenforceable provision(s).

SECTION 34. CONFLICTING TERMS.

Except as otherwise stated herein, if the terms of this Agreement conflict with the terms of any Exhibit hereto, or with the terms of any document incorporated by reference into this Agreement, the terms of this Agreement shall control.

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date and year first-above written.

CITY OF WILDOMAR
___________________________
Chris Mann
City Manager
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1126 445
ATTEST:
___________________________
Janet Morales Garcia, CMC
City Clerk

APPROVED AS TO FORM
_______________________________
Thomas D. Jex
City Attorney
Service Provider
Infinity Technologies, Inc
By: __________________________ By: _______________________________ Name:___________________________ Name: ____________________________ Its (Title):_________________________ Its (Title): __________________________ NOTE: SERVICE PROVIDER’S SIGNATURES SHALL BE DULY NOTARIZED,

AND APPROPRIATE ATTESTATIONS SHALL BE INCLUDED AS MAY

BE REQUIRED BY THE BYLAWS, ARTICLES OF INCORPORATION,

OR OTHER RULES OR REGULATIONS APPLICABLE TO SERVICE
PROVIDER’S BUSINESS ENTITY.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2

MOHAMMAD AHMED
CEO
1127 446
EXHIBIT "A"

SCOPE OF SERVICES
See Attached Proposal
EXHIBIT "B"

COMPENSATION
See Attached Proposal
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1128 447

INFINITY TECHNOLOGIES
Northern California: 2130 Professional Drive, Ste 240, Roseville, CA 95661 Southern California: 27051 Towne Centre Dr, Suite 120, Lake Forest, CA 92610 www.inftechnologies.com

INFORMATION TECHNOLOGY

AND GIS SUPPORT SERVICES
APRIL 2026
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1129 448

TABLE OF CONTENTS
SECTION 1. EXECUTIVE SUMMARY .......................................................................... 2 SECTION 2. QUALIFICATIONS, EXPERIENCE, & REFERENCES ............................... 5 SECTION 3. PROPOSED STAFFING & PROJECT ORGANIZATION ............................ 9 SECTION 4. RELEVANT QUALIFICATIONS & REFERENCES ................................... 15 SECTION 5. IMPLEMENTATION & OPTIMIZATION STRATEGY ................................ 18 SECTION 6. PROPOSED ENHANCEMENTS & INNOVATIONS ................................. 32 SECTION 7. COST PROPOSAL ................................................................................. 36 APPENDICES ............................................................................................................ 43 APPENDIX A – KEY PERSONNEL & QUALIFICATIONS ............................................ 44 APPENDIX B – SERVICE DELIVERY & OPERATIONAL MODELS .............................. 45 APPENDIX C –PERFORMANCE, SLA, AND SERVICE DELIVERY SAMPLES ............ 49 APPENDIX D – MUNICIPAL EXPERIENCE & PROJECT REFERENCES ..................... 53 Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1130 449
April 30, 2026
Cory Gorham, Assistant to the City Manager
City of Wildomar
23873 Clinton Keith Road, Suite 103
Wildomar, CA 92595
RE: REQUEST FOR PROPOSAL | INFORMATION TECHNOLOGY AND GIS SUPPORT SERVICES Dear Cory and Evaluation Committee Members:

Infinity Technologies has supported the City of Wildomar (City) since its incorporation in 2008, providing IT and GIS services as the City’s technology environment was established and matured.

This experience provides direct knowledge of the City’s systems, operations, and priorities.

Infinity Technologies currently delivers integrated services including 24/7 help desk support, onsite technical services, infrastructure management, cybersecurity, and GIS. These services have evolved to support increasing operational needs, including GIS integration with City systems and workflows. Infinity Technologies also offers optional services including website development and maintenance, as well as business systems support, integration, and optimization, aligned with evolving City needs.

If selected, Infinity Technologies will continue services through a Continuity and Optimization Plan, replacing a traditional transition with immediate focus on validation, performance improvements, and targeted enhancements within the first 90 days. This approach ensures uninterrupted operations while advancing service delivery.

Key Differentiators
• Institutional Knowledge: Continuous support since City incorporation, eliminating transition risk.
• Integrated IT and GIS Services: Unified service model aligned with City operations. • Proven Performance: Established service levels, reporting, and operational consistency. • Immediate Optimization: Ability to implement improvements from Day 1.

Infinity Technologies confirms its ability to meet all RFP requirements and comply with applicable laws, regulations, and City policies.

We appreciate the opportunity to continue its long-standing partnership with the City of Wildomar.

If you have any questions, please contact me at (916) 273-4662 or [email protected] Sincerely,
Mohammad Ahmed
President and Chief Executive Officer
Infinity Technologies
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1131 450
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 2
SECTION 1. EXECUTIVE SUMMARY
Infinity Technologies has served as the City of Wildomar’s IT and GIS provider since its incorporation in 2008, supporting the development and ongoing operation of the City’s technology environment. This experience provides direct knowledge of the City’s systems, infrastructure, and operational workflows.

Infinity Technologies proposes to continue delivering integrated IT and GIS services through an established service model that ensures uninterrupted operations, reduced risk, and immediate focus on system optimization.

All required services are currently in place and will continue without transition at contract commencement.

1.1 CONTINUITY AND LOW-RISK SERVICE DELIVERY
As the current provider, Infinity Technologies will deliver uninterrupted service from Day 1 using existing staff, systems knowledge, and established processes. This approach eliminates transition delays, knowledge transfer gaps, and service disruption risk.

1.2 CONTINUITY AND OPTIMIZATION APPROACH
Rather than a traditional transition, Infinity Technologies will execute a Continuity and Optimization Plan focused on validating current systems and implementing targeted improvements. Within the first 90 days, this includes:
• Validation of system configurations, documentation, and performance. • Service delivery processes and reporting will be refined. • Targeted improvements in cybersecurity, infrastructure, and GIS integration will be implemented.
• Updated IT and GIS roadmaps will be delivered.

This approach enables immediate progress while maintaining uninterrupted operations.

1.3 INTEGRATED IT AND GIS SERVICE DELIVERY
Infinity Technologies delivers IT and GIS services through a unified operational framework, positioning GIS as an embedded enterprise capability. This model supports:
• Integration with core systems (permitting, asset management). • Consistent data governance and security.
• Centralized service management and support.
• Ongoing maintenance of GIS applications and datasets.

This integration improves coordination across departments and supports data-driven decisionmaking.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1132 451
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 3
Figure 1. Integrated IT and GIS Service Delivery Model
This model illustrates how GIS is delivered as an embedded capability within the City’s IT service platform—integrating infrastructure, applications, and service delivery to enable coordinated operations, data-driven decision-making, and cross-departmental efficiency.

1.4 SERVICE DELIVERY MODEL
Services are delivered through a structured, SLA-driven framework and include:
• 24/7 help desk and end-user support
• On-site technical services
• Infrastructure, network, and cloud management
• Cybersecurity monitoring and response
• GIS services including data, applications, and system integration.

1.5 OPTIONAL DIGITAL AND BUSINESS SYSTEMS SUPPORT
Infinity Technologies provides optional services to support evolving City needs, including:
• Website development and maintenance.
• Business systems support, including system selection, integration, and optimization.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1133 452
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 4
These services extend the City’s ability to enhance digital services and align systems with operational workflows.

1.6 STRATEGIC PLANNING AND MODERNIZATION
Infinity Technologies supports long-term City objectives through:
• Technology lifecycle planning and budget forecasting. • Cybersecurity program advancement.
• Expansion and optimization of GIS and digital services.

1.7 GOVERNANCE, ACCOUNTABILITY, AND COST PREDICTABILITY Infinity Technologies provides an established team, defined governance structure, and performance management framework. Fixed monthly pricing ensures cost predictability, while continuity of services eliminates transition-related cost and risk.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1134 453
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 5
SECTION 2. QUALIFICATIONS, EXPERIENCE, &

REFERENCES

2.1 FIRM OVERVIEW
Infinity Technologies is a California-based corporation providing managed IT and GIS services almost exclusively to public-sector organizations. Founded in 2007 within Interwest Consulting Group and established as an independent entity in 2021, the firm supports government agencies requiring secure, stable, and continuously available technology systems.

Infinity Technologies employs over 80 professionals and maintains offices in Roseville and Lake Forest, providing statewide support across California.

2.2 FINANCIAL STATUS
Infinity Technologies is a stable, privately held California corporation with the financial capacity to perform the services described in this RFP.
• No bankruptcy filings.
• No pending litigation affecting performance.
• No claims or settlements within the past five years impacting service delivery. • No planned mergers, acquisitions, or office closures affecting operations.

2.3 MUNICIPAL EXPERIENCE AND OUR ADVANTAGE
Infinity Technologies supports 100+ municipal and public-sector organizations, delivering IT and GIS services in environments requiring reliability, regulatory compliance, and cross-department coordination.

This long-standing engagement provides:
• Direct knowledge of City systems, staff, and workflows. • Established service delivery processes and documentation. • Immediate service continuity without transition or discovery.

Infinity Technologies delivers integrated IT and GIS services in comparable municipal environments supporting:
• Permitting and asset management systems.
• Public-facing services and GIS applications.
• Cross-department operational workflows.

Representative municipal clients include:
• City of Bell
• City of Lakewood
• City of Laguna Niguel
• City of Rancho Santa Margarita
• City of San Juan Capistrano
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1135 454
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 6
Detailed contact information for our references are provided in Section 4.4.

2.4 RELEVANT EXPERIENCE – CITY OF WILDOMAR
Infinity Technologies has delivered infrastructure, cybersecurity, cloud, and application initiatives within the City’s environment while maintaining continuous operations.

Table 2-1. Summary of Key Initiatives and Outcomes

CATEGORY KEY INITIATIVES OUTCOME
Infrastructure
& Network
Network upgrades, wireless deployment,
VLAN segmentation, backup internet, UPS
systems, facility expansion support.

Improved performance,
resiliency, and capacity.

Systems & Cloud
Modernization
.GOV migration, Microsoft 365 deployment,
server upgrades, domain controller
deployment, legacy system replacement.

Modernized systems
and improved
accessibility.

Cybersecurity Email security (Proofpoint), endpoint
protection (MDR), M365 security controls,
backup modernization.

Strengthened security
posture and threat
detection.

Data Protection
& Disaster
Recovery (DR)
Datto backup implementation, redundant
systems, recovery capabilities.

Reliable backup,
recovery, and
continuity.

Enterprise
Applications
Oracle financial system support, application
integrations.

Stable operation of
critical business
systems.

Facilities &
Public Safety
Verkada camera deployment, multi-site
infrastructure support.

Enhanced physical
security and monitoring.

2.5 SERVICE DELIVERY PERFORMANCE AND SLA FRAMEWORK
Infinity Technologies provides a performance-driven Service Level Agreement (SLA) governing all IT, GIS, and cybersecurity services. The SLA establishes clear service expectations, measurable performance standards, and defined escalation obligations, ensuring reliable, secure, and uninterrupted technology operations for the City.

Supporting performance metrics, reporting samples, and SLA validation data are provided in Appendix C (Performance and SLA Evidence).

Service Coverage and Availability
Services are delivered continuously to meet the City’s operational requirements, including afterhours and public meeting support.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1136 455
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 7

SERVICE CATEGORY COVERAGE STANDARD
Help Desk Support 24/7/365 remote support (phone, email, remote tools).

On-Site Support 2 days/week (expandable to 3–4 days as requested).

After-Hours Support On-call technicians for critical incidents.

Public Meeting Support On-site and after-hours support as required.

Service Level Expectations and Performance Standards
All service requests—including IT and GIS—are prioritized based on operational impact and managed under a unified SLA framework.

PRIORITY TYPICAL IMPACT RESPONSE TIME TARGET RESOLUTION Critical (P1) System outage, cybersecurity
incident, or major service disruption. ≤ 15 minutes 4–8 hours or immediate workaround High (P2) Multi-user or core system impact. ≤ 15 minutes Same or next business day
Medium (P3) Standard user issues, GIS
updates, application errors. ≤ 30 minutes 2–3 business days Low (P4) Service requests, enhancements,
non-urgent tasks. ≤ 1 business day As scheduled
Response time reflects acknowledgment and initiation of work. Resolution targets represent typical timeframes and may vary based on system complexity, dependencies, or required approvals.

Cybersecurity Incident Response Obligations
In alignment with RFP requirements, Infinity Technologies maintains defined response protocols for cybersecurity events.
• Initial Notification: ≤ 1 hour from confirmed detection • Preliminary Incident Report: ≤ 24 hours
• Final Root Cause and Remediation Report: ≤ 10 business days Response actions includes ongoing coordination with City leadership and stakeholders.

Service Management, Tracking, and Reporting
All services are managed through a centralized IT Service Management (ITSM) platform.

Capabilities include:
• Logging and tracking all IT and GIS service requests. • Assignment of priority, ownership, and escalation level.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1137 456
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 8
• Real-time visibility into ticket status and performance.

Reporting includes:
• SLA compliance and response metrics.
• Ticket volumes, trends, and recurring issues.
• System performance and operational insights.

Review cadence:
• Ongoing operational coordination.
• Quarterly Business Reviews (QBRs).
• Annual planning and lifecycle reviews.

Escalation Framework and Accountability
A structured escalation framework ensures timely resolution and accountability for all service requests.

Table 2-4 Escalation Levels

LEVEL RESPONSIBILITY TRIGGER
Level 1 Service Desk / Technical Support Initial response and issue resolution.

Level 2 Project Manager SLA risk, multi-department impact.

Level 3 Executive Escalation Critical incidents, prolonged disruption.

Level 4 City Coordination Strategic, policy, or high-impact decisions.

Continuous Improvement and Service Optimization
Service delivery is continuously improved through proactive monitoring and performance review. • Root cause analysis of recurring issues.
• Proactive maintenance and system monitoring.
• Identification of efficiency and automation opportunities. • Ongoing SLA performance review and refinement
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1138 457
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 9
SECTION 3. PROPOSED STAFFING & PROJECT

ORGANIZATION

3.1 ORGANIZATIONAL STRUCTURE & SERVICE DELIVERY APPROACH Infinity Technologies will serve as the Prime Contractor and single point of accountability for all services. The City will interface directly with designated Project Managers responsible for coordination, communication, and overall service performance.

The service delivery model is structured to provide:
• Clear accountability and governance.
• Consistent service delivery across IT and GIS.
• Defined escalation paths.
• Integration of on-site, remote, and specialized resources.

3.2 ORGANIZATIONAL CHART
Figure 3-1 Integrated IT & GIS Service Delivery Organization Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1139 458
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 10
Infinity Technologies provides an integrated service delivery model that aligns IT and GIS services under a unified governance and operational framework, supported by optional services that extend the City’s capabilities as needed.

As the current provider, this structure reflects established personnel, systems knowledge, and operational workflows, enabling immediate continuity and ongoing improvement without transition.

IT services provide the foundational layer supporting infrastructure, systems, cybersecurity, and end-user operations. GIS services are integrated to support data-driven operations, system coordination, and application development across departments.

Optional services extend this model to support evolving City needs, including:
• Website development and maintenance.
• Business systems support (selection, implementation, integration, optimization).

All services operate within a shared service management framework, including centralized ticketing, defined service levels, and coordinated escalation.

3.3 IT & GIS SERVICE DELIVERY MODEL
Infinity Technologies delivers IT and GIS services as coordinated functional areas within a unified service delivery framework.

3.3.1 Core IT Coverage
• Dedicated full-time On-Site Technician [current assignment] • 24/7 Help Desk support
• Infrastructure, network, and cloud engineering
• Cybersecurity monitoring and response
• After-hours support for critical operations

3.3.2 Core GIS Coverage
• GIS program management and coordination
• ArcGIS administration and application support
• Spatial data management and standardization
• Integration with City systems (permitting, asset management) • Application and dashboard support

3.3.3 Integrated Service Functions

FUNCTION DESCRIPTION
Service Desk Central point of contact for all requests and issues.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1140 459
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 11
24/7 Support Continuous availability for incidents.

Technical Escalation Coordination across IT, GIS, engineering, and cybersecurity.

Engineering Support Infrastructure, network, cloud, and platform systems.

Cybersecurity Monitoring, vulnerability management, incident response.

GIS Services Data management, applications, and system integration.

Service Delivery Management SLA oversight, reporting, and coordination.

3.4 ON-SITE SUPPORT AND CONTINUITY
Infinity Technologies provides on-site support through a primary technician model. • Dedicated On-Site Technician assigned to the City.
• Provides day-to-day support, troubleshooting, and coordination. • Supports meetings and operational activities.
• Escalates issues to IT and GIS resources.

Continuity is maintained through:
• Existing personnel with knowledge of City systems.
• Backup staff coverage.
• Documented systems and processes.

3.5 SERVICE DELIVERY OPERATIONS AND CONTROLS
Service delivery is managed through:
• Centralized ticketing system.
• Priority-based workflows.
• Defined escalation procedures.
• Proactive monitoring.
• Performance reporting.

3.6 STAFFING PLAN – INTEGRATED SERVICE DELIVERY TEAM
Infinity Technologies provides a unified IT and GIS staffing model supported by optional, projectbased resources. Roles are organized by service area to provide clarity while maintaining integrated delivery.

Core IT & GIS Service Delivery Team

TEAM NAME & ROLE RESPONSIBILITIES CURRENT

ASSIGNMENT COMMITMENT
IT Mohammad Ahmed
Project Executive
Executive oversight,
contract accountability,
and escalation authority.

Municipal and public
sector clients. 15%
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1141 460
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 12
IT Sheetal Paranjpye
Service Delivery Dir.

SLA performance,
reporting, and
operational governance.

Municipal and public
sector clients. 15%
IT Hector Martinez
Project Manager (POC)
Day-to-day coordination,
client communication,
and issue resolution.

Municipal and public
sector clients. 15%
IT Jerry Moore
Cybersecurity Lead
Monitoring, threat
response, and risk
management.

All municipal clients
(shared services). 15%
IT Robert Guthertz
Help Desk Lead
Ticket management,
escalation coordination,
and service quality.

All municipal clients
(shared services). 15%
IT Patrick Lopez
Systems Engineer
Infrastructure, server,
and network support.

Municipal and public
sector clients,
including Wildomar.
50%
IT Cyrus Sutherland
Systems Engineer
Network engineering and
advanced troubleshooting.

Municipal and public
sector clients. 50%
IT Jae LeGrant
On-Site Technician
End-user support, onsite
coordination, and
meeting support.

Wildomar (current
assignment). 100%
GIS Mark Dumford
Project Manager
Oversight, integration, and
stakeholder coordination.

Municipal and public
sector clients,
including Wildomar.
16%
GIS Abby Thornton
Team Lead
Service delivery, system
ownership, applications,
and data governance.

Municipal and public
sector clients,
including Wildomar.
30%
GIS Joey Jimenez
Technical Support
Data management,
mapping, & user support.

Municipal and public
sector clients. 20%
GIS Monique Terry
Technical Support
GIS maintenance,
updates, and data support.

Municipal and public
sector clients. 15%
GIS
Elisa Barrios
Technical Support
(Local)
GIS analysis, application
support, & local
coordination.

Regional / municipal
support (local
resources).
20%
GIS
Todd Lighthizer
Enterprise Architect
(Advisory)
Senior GIS architecture,
system integration,
advanced initiatives, and
escalation support.

Available across
municipal clients
(as needed).

As Required

3.6.1 Optional Services Staffing (Project-Based)
Infinity Technologies provides specialized resources for website and business systems initiatives on an as-needed basis, enabling access to targeted expertise without ongoing staffing commitments.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1142 461
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 13

SERVICE AREA ROLE RESPONSIBILITY
Website
Development
& Maintenance
Project Manager Oversees project delivery, coordination with City staff, schedule, and quality control.

Web Developer Develops and maintains website functionality, integrations, and performance optimization.

ADA Accessibility
Specialist
Conducts accessibility audits, remediation planning,
and ongoing WCAG compliance support.

UX/UI &
Graphic Designer
Designs user interface, improves usability, ensures
consistent branding and user experience.

Business Analyst Defines requirements, coordinates with departments, supports integration with City systems and workflows.

Business
Systems Support
& Optimization
Business Analyst
Supports system selection, requirements definition,
implementation coordination, integration, and postimplementation optimization aligned with City operations.

3.7 SPECIALIZED SKILLS AND EXPERIENCE
Infinity Technologies provides a multidisciplinary team aligned to the City’s operational environment and integrated IT/GIS model.

SERVICE AREA ROLE SPECIALIZED EXPERIENCE AND CAPABILITIES IT Service
Delivery
Project Manager
(Primary POC)
Manages municipal IT service delivery, including crossdepartment coordination, vendor management, SLA oversight, and alignment with City operations & priorities.

On-Site
Technicians
Provides direct user support, troubleshooting, and onsite coordination, including public meeting support and daily operational continuity.

Systems
Engineers
Manages infrastructure, network systems, and
Microsoft 365/cloud environments to ensure system
performance, reliability, and scalability.

Cybersecurity
Lead
Implements and manages public-sector cybersecurity
frameworks (NIST, CIS), including monitoring,
vulnerability management, and incident response.

Help Desk Lead
Oversees service desk operations, including ticketing,
escalation, performance tracking, & SLA-driven service
quality.

GIS Services
(Integrated)
GIS Project
Manager
Leads municipal GIS programs, including strategic
planning, stakeholder coordination, and alignment with
City operations and capital projects.

GIS Technical
Lead
Designs and manages GIS architecture, system
integration, ArcGIS platforms, and enterprise
application development.

GIS Technical
Support Staff
Supports GIS data maintenance, mapping, application
updates, and departmental workflows.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1143 462
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 14
Optional /
Specialized
Support
Business
Systems Analyst
(As Needed)
Provides project-based support for permitting, asset
management, and work order systems, including
requirements gathering, vendor coordination, system
integration, training, and process optimization.

Certifications
Team members maintain relevant certifications across Microsoft, networking, GIS, and cybersecurity disciplines.

3.8 PERSONNEL AVAILABILITY AND WORKLOAD
All personnel are available at contract start, with staffing structured to ensure coverage and responsiveness.
• On-Site Technician: Dedicated full-time (100%).
• Project Managers: Assigned for coordination and oversight. • IT Staff: Support help desk, infrastructure, and cybersecurity functions. • GIS Staff: Support system administration, data, applications, and integration.

Workloads are managed to maintain service levels and response times.

3.9 STRATEGIC PLANNING AND SUPPORT
Infinity Technologies supports the City’s long-term objectives through integrated IT and GIS planning.

IT Planning:
• Infrastructure lifecycle management
• Cybersecurity improvements
• System performance optimization
GIS Planning:
• Data standardization
• System integration
• Application expansion

3.10 RESUMES
Resumes for all key personnel are included in Appendix A.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1144 463
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 15
SECTION 4. RELEVANT QUALIFICATIONS &

REFERENCES

4.1 RELEVANT QUALIFICATIONS AND EXPERIENCE
Infinity Technologies provides managed IT and GIS services for municipal clients with comparable scope, scale, and operational requirements to the City of Wildomar.

Core Capabilities
• IT service delivery and service desk operations.
• Infrastructure administration (network, server, cloud, Microsoft 365). • Cybersecurity monitoring, risk management, and incident response. • GIS services including ArcGIS administration, data management, and application support.

Municipal Environment Experience
• Multi-department operations requiring coordinated service delivery. • Distributed facilities and hybrid (on-site/remote) support models. • Operational support for public meetings and City functions.

System Integration Experience
• Integration of permitting, asset management, and financial systems. • GIS integration with enterprise applications and workflows. • Data access, reporting, and cross-department coordination.

Detailed project descriptions are provided in Appendix D.

4.2 STANDARDS, CODES AND PUBLIC-SECTOR REQUIREMENTS
Infinity Technologies operates within applicable federal, state, and local requirements for municipal IT environments.

Applicable Standards and Practices
• Cybersecurity frameworks: NIST, CIS Controls.
• Public records and data handling requirements.
• Accessibility standards (ADA/WCAG for web services).
• Procurement, documentation, and audit support processes.

Applied Experience (Representative Examples)
• Implementation of security controls aligned with NIST/CIS. • Ongoing vulnerability management, monitoring, and incident response. • Support for ADA-compliant public-facing systems.
• Documentation and reporting aligned with municipal governance and audit requirements.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1145 464
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 16

4.3 PROCEDURAL AND TECHNICAL REQUIREMENTS
Based on current operations and comparable municipal engagements, the following targeted enhancements are proposed:

Service Delivery
• Refined ticket prioritization and escalation workflows. • Expanded reporting, metrics, and trend analysis.
• Automation of routine processes to improve response and resolution.

Cybersecurity
• Continued alignment with NIST/CIS frameworks.
• Routine vulnerability assessments and remediation tracking. • Expanded monitoring and alerting capabilities.
• Ongoing user awareness and training.

Infrastructure and Lifecycle Management
• Formalized lifecycle tracking and replacement planning. • Standardization of systems and configurations.
• Proactive performance monitoring.

GIS and Digital Services
• Expanded integration between GIS and core systems (permitting, asset management). • Evaluation and optimization of GIS applications and workflows. • Website improvements including accessibility compliance and system integration.

4.4 PROJECT EXPERIENCE / REFERENCES
The following references are provided from Local Public Agencies with direct knowledge of our experience and approach to service delivery.

AGENCY CONTACT SERVICES

PROVIDED RELEVANCE
City of Bell
6330 Pine Avenue
Bell, CA 90201
Javier Ochiqui
Assistant to the City Manager
(323) 773-1596
[email protected]
Managed IT
services including
infrastructure,
secure access,
and incident
response.

Demonstrates
secure
municipal IT
operations
and
coordinated
incident
response.

City of Lakewood
5050 Clark Avenue
Lakewood, CA 90712
Jose Gomez
Director of Finance & Admin
Services
(562) 866-9771 ext. 2601
[email protected]
Full managed IT
services: help
desk,
infrastructure,
cybersecurity,
Comparable
environment
requiring SLAdriven
delivery and
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1146 465
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 17
backup, vendor
coordination.
infrastructure
reliability.

City of Rancho
Santa Margarita
22112 El Paseo
Rancho Santa
Margarita, CA 92688
Stefanie Turner
Finance Director
(949) 635-1808
[email protected]
Managed IT
services including
on-site support,
24/7 help desk,
infrastructure,
cybersecurity.

Similar-sized
city with onsite support
and alignment
to staff
operations.

City of San Juan
Capistrano
32400 Paseo
Adelanto
San Juan Capistrano,
CA 92675
Matisse Reischl
Assistant City Manager
(949) 443-6315
[email protected]
Managed IT and
GIS services
including
infrastructure,
M365,
cybersecurity, GIS
support,
integration.

Directly
aligned with
integrated
IT/GIS scope
and system
coordination
needs.

4.5 SUMMARY OF RELEVANT EXPERIENCE
Infinity Technologies demonstrates experience supporting municipal clients with:
• Comparable service delivery models and operational requirements. • Integrated IT and GIS environments.
• Established processes for service delivery, security, and system management. • Alignment with public-sector standards, governance, and compliance requirements.

In addition, Infinity Technologies has experience supporting the evaluation, implementation, and optimization of business systems, including permitting and asset management platforms. This includes vendor coordination, post-implementation support, and aligning system functionality with operational needs.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1147 466
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 18
SECTION 5. IMPLEMENTATION & OPTIMIZATION

STRATEGY

5.1 APPROACH AND SERVICE CONTINUITY
Infinity Technologies will continue service delivery without transition, maintaining all existing systems, configurations, and support structures currently in place.

As the City’s current IT and GIS provider, Infinity Technologies brings direct knowledge of the City’s infrastructure, systems, users, and workflows. This enables immediate service delivery without onboarding, discovery, or knowledge transfer.

Because systems, processes, and personnel are already established, work begins immediately with validation and targeted improvement rather than transition.

Initial focus areas:
• Confirm system configurations, inventory, and documentation. • Validate performance, security, and reliability.
• Identify and implement targeted improvements.

5.2 IMPLEMENTATION PHASES AND ONGOING OPERATIONS
Service delivery follows a structured progression that maintains operational stability while introducing measured improvements.

Table 5-1. Implementation Phases

PHASE TIMEFRAME ACTIVITIES OUTCOME
Continuity Day 1 Maintain existing services and staffing. Full operational continuity.

Validation Days 1–30 Confirm systems, configurations,
documentation. Verified baseline.

Optimization Days 30–90 Performance tuning, security
improvements, process refinement.

Improved efficiency
and stability.

Roadmap
Development By Day 90 Complete IT and GIS roadmaps. Defined priorities.

Ongoing
Operations Month 3+ Execute roadmap and continuous improvement.

Sustained
performance.

Within the first 90 days, a structured assessment of IT and GIS systems, resulting in updated roadmaps, prioritized initiatives, and defined performance benchmarks will be completed to guide ongoing improvements. This phased approach reflects the City’s current operational environment and prioritizes continuity, validation, and incremental improvement.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1148 467
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 19

5.3 IT SERVICE DELIVERY
Infinity Technologies delivers IT services as the foundational operational layer supporting all City systems, users, infrastructure, and business applications.

As the City’s current IT and GIS provider, these services are already established and supported by personnel with direct knowledge of City systems, configurations, and operational requirements, ensuring consistent and informed service delivery.

5.3.1 Service Delivery Approach and Methodology
IT services are delivered through a structured, lifecycle-based approach that integrates service management, infrastructure operations, cybersecurity, and continuous improvement.

Service Delivery Principles:
• Centralized service management with full lifecycle tracking. • Proactive monitoring and issue prevention.
• Defined escalation and accountability structure.
• Alignment with City workflows and operational priorities. • Continuous improvement through performance analysis and planning.

This approach ensures IT services are not only maintained but continuously optimized to support City operations.

5.3.2 Core IT Service Areas
End User Support and Service Desk
• 24/7 help desk support via phone, email, and remote tools. • Full lifecycle ticket management, tracking, and reporting. • Support for all City applications and systems (including M365, finance, permitting, GIS, document management systems).
• Vendor coordination and escalation management.
• User account lifecycle management (onboarding, permissions, MFA, deprovisioning). • Administration and support of peripherals (printers, scanners, multi-function devices). • Services include end-to-end ownership of issue resolution, including vendor coordination and follow-through to closure.

On-Site Technical Support
• Dedicated on-site technician supporting all City facilities. • Meeting and public session support (including after-hours). • Direct coordination with departments and staff.
• Backup coverage to ensure continuity.

Infrastructure and Systems Management
• Administration of network, server, storage, and cloud environments.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1149 468
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 20
• Administration of Microsoft 365 and email systems.
• Coordination with telecommunications providers and systems. • Performance monitoring and capacity planning.
• System documentation and lifecycle tracking.

Cybersecurity Operations
• Continuous monitoring and incident response.
• Vulnerability scanning and remediation.
• Patch management across all systems and devices.
• Security awareness training (at least twice annually at no additional cost). • Compliance alignment (CJIS, PCI, HIPAA as applicable).

Data Protection and Continuity
• Daily backup of critical systems and data.
• Quarterly restoration testing and validation.
• Annual disaster recovery testing and plan updates.
• Microsoft 365 backup and recovery management.

5.3.3 Operational Model and Controls
IT services are delivered through a structured operational framework:
• Centralized IT Service Management (ITSM) system.
• Priority-based response and escalation model.
• Proactive monitoring and alerting across all systems. • Defined Service Level Agreements (SLAs).
• Performance tracking and reporting.

Incident response requirements will be met, including defined notification, reporting, and remediation timelines.

5.3.4 Continuous Improvement and System Optimization
Infinity Technologies supports not only the operation of systems, but also their ongoing improvement.
• Identification and resolution of recurring issues.
• System performance tuning and optimization.
• Lifecycle planning and upgrade recommendations.
• Support for system selection, implementation, and integration. • Alignment of systems with City workflows and service delivery needs.

5.4 GIS SERVICE DELIVERY
Infinity Technologies delivers GIS as a dedicated service integrated with City operations and enterprise systems. As the City’s current GIS provider, Infinity Technologies maintains direct Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1150 469
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 21
knowledge of existing datasets, systems, integrations, and departmental workflows, enabling immediate, informed service delivery without transition.

GIS is delivered as an operational platform supporting planning, public works, public safety, and administrative functions, rather than as a standalone technical service. GIS services are fully integrated into the City’s service management system and SLA framework.

GIS services are fully aligned with the City’s operational systems and service delivery priorities.

5.4.1 Core GIS Services and Delivery Approach
Infinity Technologies delivers GIS services through structured, standards-based practices aligned with the City’s current systems, datasets, and workflows, ensuring continuity, reliability, and longterm operational value.

Table 5-2 Core GIS Services

SERVICE AREA APPROACH / METHODOLOGY OUTCOME
Data Management
& Maintenance
Maintain and enhance core datasets (parcels,
streets, trails, bike lanes, zoning, land use, public
works assets, boundaries), including development
of new data layers such as a Master Address
Database. Apply standardized schemas, version
control, and routine QA/QC validation (topology,
attribute integrity). Maintain metadata and defined
update schedules.

Accurate, current,
and reliable GIS data
supporting all City
operations.

GIS Platform
Administration
Administer ArcGIS Online and WebGIS
environments, including user roles, permissions,
licensing, and security. Monitor system
performance and optimize services to ensure
availability and efficiency.

Stable, secure, and
high-performing GIS
platform.

WebGIS &
Applications
Maintain and enhance internal and public-facing
GIS applications, dashboards, and web maps.

Develop new WebGIS solutions for staff and public
use. Configure feature services, data access, and
user permissions aligned with operational needs.

Accessible, userfriendly GIS tools
supporting staff
workflows and public
access.

Mapping &
Spatial Analysis
Produce mapping, spatial analysis, and data
visualization to support daily operations, capital
improvement planning (CIP), General Plan
initiatives, and project tracking.

Improved decisionmaking and
operational
efficiency.

System
Integration
Integrate GIS with permitting, asset management,
SeeClickFix 311, and code enforcement systems
using API-based data exchange and
synchronization workflows. Align GIS datasets
with operational systems to support real-time
coordination.

Unified systems,
reduced data silos,
and improved crossdepartmental
coordination.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1151 470
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 22
User Support
& Training
Provide ongoing user support, troubleshooting,
and technical assistance. Conduct structured
training sessions and develop user documentation
and standard operating procedures.

Increased user
adoption and
effective, consistent
system use.

Advanced
GIS Services
Deliver on-call and project-based services
including automation, NG911 support, system
migrations, CIP solution development, GeoAI
implementation, and advanced analytics.

Scalable GIS
capabilities aligned
with evolving City
needs.

This approach ensures GIS services are not only maintained, but actively enhanced and integrated into City operations—supporting data accuracy, system connectivity, and informed decisionmaking across all departments.

5.4.2 System Integration with City Operations
GIS is integrated with City systems to support coordinated operations and reduce data silos.

Integration Approach:
• Integration with permitting, asset management, code enforcement, and operational systems.
• API-based data exchange and synchronization.
• Alignment of GIS datasets with operational systems and workflows.

Operational Integration Focus:
• Permitting and land management.
• Asset and infrastructure tracking.
• Public service systems (e.g., SeeClickFix).
• CIP planning and tracking.
• Public-facing applications and dashboards.

Integration is implemented through automated data exchanges, standardized data alignment, and development of operational dashboards supporting real-time visibility (i.e., permitting, work orders, code cases, crime reports).

5.4.3 Data Governance and Quality Control
Infinity Technologies maintains a structured data governance framework to ensure long-term integrity and usability of GIS data.

Key Practices:
• Standardized data models, schemas, and metadata requirements. • Routine QA/QC validation (spatial accuracy, topology, attribute completeness). • Defined ownership and update responsibilities by department. • Scheduled updates and synchronization with external data sources. • Audit logging and change tracking.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1152 471
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 23
• Regular meetings with key stakeholders to review GIS priorities.

These practices are aligned with the City’s existing datasets and operational use, ensuring continuity and consistency in data management.

5.4.4 Service delivery, SLA, and Performance Management GIS services are delivered under the same service management framework as IT services.

Key Elements:
• All GIS requests managed through centralized ticketing system. • Defined response and resolution times based on priority. • Formal escalation procedures for high-impact issues.
• Full visibility and reporting for City staff.

This ensures consistent performance, accountability, and transparency across all service areas.

5.4.5 User Support, Training, and Adoption
Infinity Technologies provides structured support and training to ensure effective use of GIS tools. • Ongoing user assistance for ArcGIS Online, ArcGIS Pro, and WebGIS. • Support for mapping, analysis, and data use.
• Role-based training sessions and onboarding support.
• Development of user guides and standard procedures.

5.4.6 Continuous Improvement and Scalability
Infinity Technologies continuously enhances GIS capabilities through:
• Identification of opportunities to expand GIS across departments. • Workflow improvements and automation.
• Development of new datasets, tools, and applications. • Support for long-term GIS planning and modernization.

5.5 WEBSITE DEVELOPMENT & MAINTENANCE (OPTIONAL)
Infinity Technologies provides website development and maintenance as an optional, fully integrated service aligned with the City’s IT environment. The City’s website is managed as a secure, accessible, and high-performing digital platform supporting residents, businesses, and internal operations.

Website services are:
• Delivered through the same IT service management (ITSM) system and SLA framework. • Coordinated across City departments with defined workflows and accountability. • Structured to ensure accessibility, performance, security, and long-term scalability.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1153 472
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 24
• Supported by dedicated project-based resources, including project management, development, accessibility, and design roles.

Services are delivered through a structured approach that integrates content management, user experience design, system integration, and ongoing performance optimization.

5.5.1 Website Service Delivery Framework

SERVICE AREA APPROACH / METHODOLOGY OUTCOME
Content Management
& Governance
Manage content updates through defined
workflows, approvals, and QA validation.

Maintain consistency using templates,
standards, and governance practices
coordinated with City departments.

Accurate, timely, and
consistent public
information.

User Experience (UX)
& Interface (UI)
Conduct usability reviews and implement
improvements based on analytics and best
practices. Ensure mobile-first, intuitive
navigation, and accessibility.

Clear, user-friendly
experience across all
devices.

Functionality &
Feature Development
Develop new pages, forms, and features
aligned with City services. Prioritize
enhancements based on impact and
operational needs.

Expanded digital
services and improved
resident engagement.

Accessibility
Compliance (ADA)
Execute a structured ADA program including
audit, remediation roadmap, and ongoing
compliance monitoring aligned with WCAG

2.1 AA standards.

Measurable progress
toward compliance and
reduced legal risk.

Performance
Optimization
Monitor uptime, page speed, and system
performance. Optimize assets,
configurations, and hosting environment.

Fast, reliable website
with consistent uptime.

Security & Risk
Mitigation
Apply updates, patches, and vulnerability
mitigation. Implement monitoring, access
controls, and data protection measures.

Secure website
protected from cyber
threats and data risks.

System Integration Integrate with permitting, payment, GIS, and communication systems using secure APIs
and data connections.

Connected digital
ecosystem and
improved service
delivery.

Collaboration &
Governance
Coordinate with City staff through
structured communication, defined roles,
and content governance standards.

Consistent messaging,
efficient updates, and
clear accountability.

5.5.2 ADA Compliance Approach
Infinity Technologies will lead a structured ADA compliance program aligned with the City’s target timeline, leveraging proven methodologies currently supporting the City of Bakersfield and the City Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1154 473
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 25
of Fullerton. A key priority is guiding the City through a phased approach to achieve and sustain accessibility compliance, while maintaining flexibility to support evolving regulatory timelines.

This approach is designed not only to achieve compliance, but to establish a sustainable, longterm accessibility framework aligned with evolving regulatory requirements.

Governance and Coordination
We will establish an ADA Compliance Working Group consisting of City department representatives and a designated ADA point of contact. This ensures accountability, clear ownership, and alignment across departments throughout the compliance process.

Phase 1: Assessment and Audit
• Conduct accessibility audits using industry tools (e.g., axe) combined with manual validation.
• Leverage analytics to prioritize high-traffic and high-impact pages. • Deliver structured reporting identifying issues by severity and compliance standards.

Phase 2: Ownership and Roadmap Development
• Categorize findings by responsible party (City staff, CMS provider, third-party systems, Infinity Technologies).
• Develop a phased remediation roadmap aligned with risk, usage, and operational priorities. • Define roles, timelines, and implementation sequencing.

Roadmap integrates with broader IT and website planning efforts to ensure coordinated execution.

Phase 3: Remediation and Implementation
• Execute remediation in prioritized phases, focusing on high-visibility and high-risk areas. • Coordinate with third-party vendors and platform providers as needed. • Validate all fixes through re-testing and quality assurance.

Ongoing Compliance and Continuous Improvement
• Integrate accessibility into all new content, templates, and development standards. • Conduct periodic audits and progress reporting.
• Provide staff guidance and training to maintain compliance over time.

Accessibility becomes embedded in ongoing operations rather than treated as a one-time effort.

5.5.3 Digital Services and System Integration
Infinity Technologies supports the City’s expansion of digital services through:
• Development of online forms, applications, and service tools. • Integration with permitting, GIS, payment systems, and communication platforms. • Support for scalable, API-driven architecture.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1155 474
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 26
This approach positions the website as a centralized access point for City services.

5.5.4 Performance, Security, and Reliability
Performance
• Continuous monitoring of uptime and page speed.
• Optimization of media, scripts, and configurations.

Security
• Routine patching and vulnerability management.
• Monitoring for unauthorized access and threats.
• Alignment with City cybersecurity policies and incident response.

5.5.5 Service Delivery and Coordination
Infinity Technologies delivers website services as an extension of City staff through a structured engagement model:
• Designated point of contact for coordination.
• Defined request intake and prioritization process.
• Regular check-ins and status updates.
• Rapid response for urgent updates.

All services are delivered under the same SLA-driven framework as IT and GIS services, ensuring consistency, accountability, and visibility.

Website services are coordinated with City departments to ensure timely updates, consistent messaging, and alignment with operational needs.

5.6 INTEGRATED SERVICE DELIVERY AND GOVERNANCE
IT, GIS, and optional website services operate within a unified service delivery and governance framework.

Integration Elements:
• Centralized service management (ITSM) system.
• Executive oversight (Project Executive), service delivery leadership, and project manager coordination.
• Unified SLA framework for response and escalation.
• Coordinated support across IT, GIS, and digital platforms.

This structure enables coordinated support across systems while maintaining clear functional responsibilities.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1156 475
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 27

5.7 SERVICE LEVELS AND OPERATIONAL CONTROLS
Service delivery is governed by defined response, resolution, and escalation standards and are aligned with the SLA framework defined in Section 2.5 and applied consistently across IT and GIS services.

PRIORITY DESCRIPTION RESPONSE TIME TARGET

RESOLUTION
Critical (P1) System outage, cybersecurity incident,
or major service disruption. ≤ 15 minutes Continuous effort until resolved High (P2) Multi-user or core system impact. ≤ 15 minutes Same or next business day
Medium (P3) Standard issues, application support,
GIS updates. ≤ 30 minutes 2–3 business days
Low (P4) Service requests, enhancements, nonurgent tasks. ≤ 1 business day As scheduled

5.8 INFRASTRUCTURE, SECURITY, AND DATA MANAGEMENT
Infrastructure, security, and data services are delivered as an integrated operational function. This function extends the IT service delivery model described in Section 5.3 and focuses on technical execution, system resilience, and operational controls.

Infrastructure Operations
• Monitoring and performance management of network, server, and cloud systems. • Administration of Microsoft 365, email platforms, and telecommunications systems. • Maintenance of system configurations and documentation. • Capacity planning and lifecycle management.
• Administration of remote access systems, VPN, and secure connectivity for City staff.

Data Protection and Recovery
• Daily backups of critical systems.
• Quarterly restoration testing.
• Annual disaster recovery validation.

Optional enhanced cybersecurity and data protection services, including managed detection and response (MDR), endpoint protection, Microsoft 365 backup (Datto Spanning), and onsite backup solutions, are available as outlined in Section 7.4.

Cybersecurity Controls
• Continuous monitoring and incident response.
• Vulnerability scanning and remediation.
• Patch and firmware management.
• Security awareness training and compliance alignment (CJIS, PCI, HIPAA as applicable).

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1157 476
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 28
Incident response is managed in accordance with defined notification, reporting, and remediation requirements.

5.9 BUSINESS SYSTEMS SUPPORT (OPTIONAL/PROJECT-BASED)
Infinity Technologies provides optional Business Systems Support to assist the City with system modernization initiatives. Services are supported by a Business Analyst responsible for requirements, implementation coordination, and optimization.

Scope of Support
• Requirements definition and system selection.
• Vendor coordination and implementation support.
• System integration with existing platforms.
• Post-implementation optimization and user adoption.

Includes support for underperforming or legacy systems to improve usability and alignment with City workflows. This capability extends beyond traditional IT support, ensuring systems are not only implemented, but effectively aligned with City workflows and operational needs.

5.10 COMMUNICATION, REPORTING, AND PLANNING
Ongoing communication, reporting, and planning are structured to provide the City with clear visibility into system performance, service delivery, and upcoming needs. As the current provider, Infinity Technologies leverages established relationships, reporting practices, and direct operational knowledge to ensure coordination aligns with City priorities and decision-making processes.

Building on existing practices, Infinity Technologies will implement a more structured and proactive planning framework to strengthen alignment between day-to-day operations and long-term technology initiatives.

Communication and Coordination
• Regular coordination with City staff to review service requests, priorities, and operational needs.
• Ongoing communication during active issues, projects, and system changes. • Designated points of contact to ensure clear and consistent communication.

Performance Reporting and Service Reviews
• Quarterly service and performance reviews with City leadership. • SLA reporting, including response times, resolution metrics, and service trends. • System performance reporting, including uptime, reliability, and security posture. • Identification of recurring issues and targeted improvement opportunities.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1158 477
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 29
Strategic Planning and Roadmap Management
Following completion of the initial 90-day validation and assessment period, Infinity Technologies will conduct quarterly strategic planning sessions at no additional cost.

Participants:
• Project Executive
• Service Delivery Director
• Project Manager
Focus Areas:
• Review and refinement of IT and GIS roadmaps.
• Status updates on active and planned initiatives.
• Alignment of technology priorities with City operational needs and budget considerations. • Identification of new opportunities for system improvement, integration, and optimization.

These sessions expand upon current coordination practices by introducing a structured, executivelevel planning process that ensures technology investments are actively managed, aligned, and continuously refined.

Budget and Planning Support
• Ongoing budget forecasting aligned with lifecycle planning and roadmap priorities. • Coordination of upcoming projects, system upgrades, and resource needs. • Integration of planning activities with procurement and capital improvement processes.

This approach enhances existing service delivery by combining responsive day-to-day coordination with structured reporting, executive-level planning, and integrated budgeting and procurement support. The result is a cohesive framework that improves visibility, strengthens decision-making, and ensures technology initiatives remain aligned with the City’s operational and strategic objectives.

5.12 RISK MANAGEMENT
Operational risks are managed through established controls, continuous monitoring, and direct familiarity with the City’s systems and environment. This approach enables proactive identification, mitigation, and response to risks while maintaining continuity of operations and service reliability.

RISK MITIGATION OUTCOME
Service Disruption Existing systems and staff Continuous operations Knowledge Loss Retained personnel Continuity
Cybersecurity Threats Monitoring and response Reduced risk Data Loss Backup and testing Reliable recovery
Resource Availability Dedicated staff Consistent service Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1159 478
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 30
System Integration Failure Coordinated IT/GIS oversight Reliable system performance Vendor Dependency Active vendor coordination & oversight. Reduced delays and improved accountability.

5.13 SCOPE COMPLIANCE MATRIX
Infinity Technologies demonstrates alignment with the City’s Scope of Services through an established service delivery model supported by defined processes, SLA-based performance controls, and direct knowledge of the City’s systems and operations. This approach ensures consistent service delivery, accountability, and measurable performance across all required service areas.

Table 5-2. Scope Compliance Summary
SCOPE AREA KEY REQUIREMENTS SERVICE ALIGNMENT REF. STATUS Help Desk
& End User
Support
24/7 support,
ticketing, SLA
tracking,
user/application
support
24/7 help desk, centralized ITSM
tracking, SLA-based response
and resolution (P1–P4),
user/application support,
account and device
management, vendor
coordination.

5.3, 2.5 ✔
On-Site
Support
Minimum 2
days/week, meeting
support, backup
coverage
Scheduled on-site support, afterhours meeting support, multi-site coverage, backup staffing aligned
with service levels.

5.3 ✔
Network &
Infrastructure
Monitoring, backup,
cloud, telecom,
disaster recovery
Infrastructure management,
network and cloud systems
(M365), monitoring, telecom
coordination, backup, and
recovery testing aligned with SLA
framework.

5.8, 2.5 ✔
Cybersecurity Monitoring,
response, patching,
training, compliance
Continuous monitoring, incident
response aligned with defined
response timelines, vulnerability
management, patching, user
awareness training, regulatory
alignment (CJIS, PCI, HIPAA as
applicable).

5.8, 2.5 ✔
GIS Services Data management,
applications,
integration, training,
SLA
GIS data and application
management, ArcGIS
administration, system
integration, dashboards, user

5.4 ✔
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1160 479
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 31
support, training, and advanced
services (analytics, NG911
support).

AV & Meeting
Support
Public and hybrid
meeting support
On-site AV setup, live support,
hybrid meeting coordination
integrated with on-site service
delivery.

5.3 ✔
Budget &
Procurement
Support
Lifecycle planning,
forecasting, vendor
coordination
Technology roadmap planning,
lifecycle budgeting, vendor
coordination and evaluation,
procurement support aligned
with City processes.

5.10 ✔
Reporting &
Performance
Monitoring
SLA tracking,
reporting, service
reviews
SLA performance tracking,
reporting dashboards, ticket
metrics, quarterly service reviews
(QBRs), and planning sessions.

5.10,
Appendix
C
✔
Website
(Optional)

UX/UI, ADA,
performance,
security, integration
Website development and
maintenance, ADA compliance,
UX/UI improvements,
performance optimization, and
integration with City systems.

5.5 ✔
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1161 480
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 32
SECTION 6. PROPOSED ENHANCEMENTS &

INNOVATIONS

6.1 APPROACH & COMMITMENT
Infinity Technologies will deliver targeted enhancements to improve reliability, service delivery, and operational efficiency across the City’s IT, GIS, and digital services environment. This allows enhancements and innovations to begin at contract start, with focus on measurable improvements rather than assessment or onboarding.

Enhancements are designed to:
• Maintain continuity of existing systems and configurations. • Deliver incremental, measurable improvements.
• Align with City staffing, workflows, and budget constraints. • Avoid disruption to ongoing operations.

6.2 FOCUSED IMPROVEMENT AREAS
Enhancements are organized across three integrated domains:

6.2.1 Integrated Improvement Framework

DOMAIN FOCUS OBJECTIVE
IT (Primary) Service delivery, infrastructure,
cybersecurity, lifecycle.

Improve reliability, responsiveness,
and stability.

GIS (Integrated) Data standardization, integration,
applications.

Improve coordination, analysis, and
visibility.

Digital Services
(Optional) Accessibility, usability, integration. Improve public access and service delivery.

6.2.2 Targeted Improvements and Outcomes

AREA IMPROVEMENT

FOCUS KEY ACTIONS OUTCOME
IT Service
Delivery
Consistent,
Measurable
Support.

Refine prioritization · Standardize
SLA/escalation · Expand reporting ·
Address repeat issues.

Improved
response
consistency.

Cybersecurity Centralized
Monitoring
& Response.

Expand monitoring · Formalize incident
response · Conduct exercises ·
Standardize vulnerability mgmt.

Reduced risk
exposure.

Infrastructure
& Lifecycle
Proactive
Reliability
& Planning
Maintain asset inventory · Identify endof-life · Align upgrades with budget. Reduced failure risk.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1162 481
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 33
GIS Integration Data
Standardization
& Integration
Develop MAD (NG911) · Standardize
datasets · Integrate systems · Expand
apps/dashboards.

Improved
coordination.

Digital
Services
Accessibility
& Usability
ADA/WCAG reviews · UX improvements
· Expand services · Integrate systems.

Improved public
access.

6.2.3 Digital Services (Website) Enhancement (Optional)

FOCUS AREA KEY ACTIONS OUTCOME
Content &
Governance
Standardize workflows · Maintain content
consistency. Accurate information
UX/UI Improve navigation · Optimize mobile. Better usability ADA Compliance Audit, remediate, monitor (WCAG 2.1 AA). Reduced risk Functionality Expand services, forms, applications. Increased self-service Performance
& Security Monitor uptime · Patch · mitigate vulnerabilities. Reliable platform Integration Connect GIS, permitting, payments. Unified service delivery

6.3 PERFORMANCE-DRIVEN IMPLEMENTATION
Improvements are managed through defined performance measures tied to service delivery, system reliability, and operational outcomes. Metrics are monitored through ongoing reporting and reviewed with the City.

DOMAIN MEASURES OUTCOME
IT ≥95% SLA · reduced resolution time. Consistent service Cybersecurity ≤15 min response · monitoring. Faster response Infrastructure ≥99% uptime · validated backups. Reliability GIS Standardization · integration · dashboards. Better coordination Digital ADA compliance · uptime · services. Improved access

6.4 STRATEGIC ENHANCEMENTS
Strategic initiatives strengthen governance, optimize systems, and support long-term planning.

Focus areas:
• Structured planning and decision-making.
• System and investment optimization.
• Security and access improvements.
• Automation and scalable technologies.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1163 482
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 34

6.4.1 Strategic Initiatives

INITIATIVE APPROACH OUTCOME
IT & GIS Planning Develop 2–5 year roadmap aligned with lifecycle and budget. Informed decisions
Cloud Optimization Assess and optimize hosting and platforms. Improved efficiency Security Architecture Expand monitoring and response. Reduced risk Identity & Access Implement SSO, MFA, role-based access. Secure, simplified access
Network Optimization Simplify segmentation and configuration. Improved performance
Automation (Optional) Implement targeted workflow automation. Increased efficiency Business Systems
(Optional) Selection → implementation → optimization. Improved system adoption

6.4.3 Implementation Approach

PHASE FOCUS
Assessment Validate current state and priorities
Planning Align with City needs and budget
Implementation Execute within existing systems
Monitoring Track performance and adjust

6.5 IMPLEMENTATION, CONTINUOUS IMPROVEMENT FRAMEWORK
Infinity Technologies delivers enhancements through a unified framework combining implementation, continuous improvement, and strategic partnership.

6.5.1 Implementation Phasing

PHASE TIMELINE FOCUS OUTCOME
Near-Term 0–90 days Stabilization, security, documentation. Baseline established
Mid-Term 3–12 months GIS expansion, lifecycle planning, website improvements. Efficiency gains
Ongoing Continuous Optimization and roadmap updates. Sustained performance

6.5.2 Implementation Principles
• Operational continuity (no disruption)
• Prioritized, high-impact execution
• Integration with existing systems
• Performance-driven delivery
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1164 483
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 35

6.5.3 Continuous Improvement Model

COMPONENT APPROACH
Quarterly Reviews SLA, performance, trends
Roadmap Updates 2–5 year IT/GIS planning
Ongoing Optimization Incremental improvements

6.5.4 Strategic Partnership Approach
Infinity Technologies operates as an extension of City staff:
• Aligning services with City workflows.
• Providing transparent reporting.
• Delivering actionable recommendations.

6.5.5 Business Systems Implementation (Optional)

PHASE APPROACH
Selection Requirements, vendor evaluation
Implementation Configuration, integration
Optimization Performance tuning, adoption

6.6 SUMMARY AND OUTCOMES
Infinity Technologies delivers a structured, performance-driven enhancement framework that leverages direct knowledge of the City’s systems and operations to implement improvements immediately and without disruption. This approach ensures enhancements are both practical and measurable, with clear alignment to City priorities, workflows, and resource constraints.

Integrated Outcomes
• Reliable and consistent IT service delivery.
• Enhanced GIS integration and data-driven operations.
• Improved digital services and public accessibility
• Optimized infrastructure performance and lifecycle management • Reduced operational complexity through system integration and automation • Sustainable long-term planning aligned with budget and capital priorities Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1165 484
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 36
SECTION 7. COST PROPOSAL

7.1 PRICING STRUCTURE AND ALIGNMENT
Infinity Technologies proposes a fixed monthly pricing model aligned with the City’s Scope of Services and structured to provide a single, predictable cost for ongoing operations, with clearly defined optional and out-of-scope services.

This pricing structure is fully aligned with the RFP requirements, including fixed monthly fees, notto-exceed annual totals, optional service pricing, and hourly rate schedules for services outside the base scope. As the current provider, this structure reflects continuity of service delivery and avoids transition-related costs or service disruption.

The pricing structure is designed to provide both cost predictability and transparency, with supporting detail provided to illustrate service composition without introducing unnecessary complexity.

7.1.1 Alignment with Attachment A (Work Cost Proposal Form) Pricing is presented in Attachment A – Work Cost Proposal Form in the format required by the RFP and includes:
• Annual totals derived from fixed monthly pricing (not-to-exceed) • Service levels based on onsite support requirements:
o Two (2) days/week (base)
o Three (3) days/week (optional)
o Four (4) days/week (optional)
• Separate annual total for Website Development & Maintenance (optional).

7.1.2 Attachment A – Work Cost Proposal Form
The completed Attachment A – Work Cost Proposal Form is provided below in the format required by the RFP. This form presents the total annual not-to-exceed (NTE) costs for the proposed service levels.

The values reflect the fixed monthly pricing structure described in this section and include all base services, optional service levels, and website services as applicable.

Base IT & GIS Services (Annual Not-to-Exceed)
SERVICE 2026/2027 2027/2028 2028/2029
Annual Total – 2 Days On-Site Support $164,576 $169,513 $174,598 Annual Total – 3 Days On-Site Support $205,136 $211,290 $217,628 Annual Total – 4 Days On-Site Support $257,936 $265,674 $273,644 Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1166 485
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 37
Optional Services
SERVICE 2026/2027 2027/2028 2028/2029
Optional: Annual Total for Website
Development & Support $18,000 $18,540 $19,096

7.2 BASE FIXED MONTHLY FEE (CORE SERVICES)
The base fixed monthly fee includes all services required to deliver comprehensive IT and GIS support under this contract.

Included Services
• 24/7 help desk and end-user support
• On-site support (minimum two days/week)
• Network, infrastructure, cloud, and Microsoft 365 administration • Cybersecurity monitoring and response
• GIS administration and support (This cost assumes approximately 30 hours per month of GIS support; actual allocation may vary).
• Asset and lifecycle management
• Reporting and Quarterly Business Reviews
• Strategic planning, budgeting, and procurement support The base fee represents a single, comprehensive monthly cost for all in-scope IT and GIS services, delivered through an integrated service model across all functional areas.

7.2.1 Service Cost Allocation
To provide additional transparency, the base fixed monthly fee includes integrated IT and GIS services delivered under a single contract. While pricing is presented as a consolidated not-toexceed total in Attachment A, the following illustrates how services are generally allocated across functional areas.

This allocation is provided for clarity only and does not represent separate billable components.

Table 7-2. Service Allocation

SERVICE AREA SCOPE OF SERVICES RELATIVE

ALLOCATION
IT Services
(Primary)
Help Desk, On-Site Support, Infrastructure, Cloud,
Cybersecurity, And Service Management.

Majority
GIS Services
(Integrated)
GIS Administration, Data Management,
Applications, And System Integration.

Moderate
Website
(Optional)
Website Development, Maintenance, Ada
Compliance, And System Integration.

Optional / Separate
Pricing
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1167 486
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 38
Supporting Clarification
• IT services represent the primary service component and operational foundation. • GIS services are fully integrated with the overall service delivery model. • Website services are optional and priced separately in accordance with RFP requirements.

7.3 SERVICE LEVEL PRICING
The following table summarizes the proposed pricing structure by service level, including base services and optional components. This structure is designed to provide a clear, predictable cost framework aligned with the Scope of Services, while allowing flexibility to adjust service levels based on the City’s operational needs.

This structure maintains a clear distinction between base services, optional services, and out-ofscope work.

Table 7-1. Fixed Monthly Pricing by Service Level

SERVICE LEVEL DESCRIPTION PRICING

STRUCTURE

RFP REQUIREMENT

ALIGNMENT
Base Services (2 Days
Onsite)
Full IT and GIS
services
Fixed monthly fee
(annual NTE in
Attachment A)
Required
3 Days Onsite
(Optional)
Expanded onsite
support
Fixed monthly fee Required optional
4 Days Onsite
(Optional)
Expanded onsite
support
Fixed monthly fee Required optional
Website Development
& Maintenance
(Optional)
Full lifecycle website
services
Separate fixed
monthly fee (annual
NTE)
Required optional
Optional
Cybersecurity
Services
Enhanced monitoring,
email security, backup
Monthly / unit pricing Optional
Out-of-Scope Services Services outside
defined scope
Hourly rates Required (if
applicable)

7.4 OPTIONAL CYBERSECURITY AND DATA PROTECTION SERVICES Infinity Technologies provides optional cybersecurity and data protection services that may be implemented individually or as a bundled solution based on the City’s needs. These services are not included in the base monthly fee and are available at the City’s discretion.

Estimated quantities reflect the current environment and will be validated during the initial assessment.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1168 487
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 39
A. Unit Pricing – Cybersecurity and Data Protection

SERVICE DESCRIPTION UNIT COST ESTIMATED
QTY.

ESTIMATED

MONTHLY
COST
MDR –
Workstations
24/7 monitoring,
detection, and response
$10.00/device 71 $710
MDR – Servers Monitoring and
response for server
infrastructure
$4.00/server 3 $12
MDR – Network
Devices
Monitoring for firewall
and critical network
infrastructure
$4.00/device 12 (10 switches
+ 2 firewalls)
$48
EDR –
Workstations
Advanced endpoint
detection and response
$6.25/device 71 $444
Email Security Advanced filtering and
threat protection
$6.00/user ~80 users (est.) $480
Microsoft 365
Backup (Datto
Spanning)
Backup for Exchange,
OneDrive, SharePoint,
Teams
$2.25/user ~80 users (est.) $180
Backup Appliance
(Onsite)
Local backup and rapid
recovery solution.
$19,500/year 1 -
Estimated Monthly Total: Approximately $1,870
B. Bundled Security and Data Protection Stack (Recommended) The following services may be implemented as a bundled solution for comprehensive protection:

Security Layer
• MDR (workstations, servers, network devices)
• Endpoint Detection & Response (EDR)
• Email Security
Data Protection Layer
• Microsoft 365 Backup (Datto Spanning)
• Onsite Backup Appliance (rapid recovery and redundancy) Outcome
• Unified monitoring and response across endpoints and infrastructure. • Protection of cloud and on-premise data.
• Rapid recovery capabilities for operational continuity. • Simplified management, reporting, and incident coordination.

7.5 SERVICES OUTSIDE BASE SCOPE (HOURLY RATES)
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1169 488
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 40
Services not included in the base fixed monthly fee:
• Require prior City approval.
• Are defined and scoped in advance.
• Are delivered on a project or taskorder basis.

Examples include major system implementations, infrastructure upgrades, application development, and specialized consulting. All such services are billed using fixed hourly rates by staff classification, as required by the RFP.

7.6 HOURLY RATE SCHEDULES
Rates are fixed by classification and do not include ranges or averages, in compliance with RFP requirements.

7.6.1 IT Hourly Rate Schedule

7.6.2 GIS HOURLY RATE SCHEDULE
CLASSIFICATION REMOTE ($) ON-SITE ($)
Project Manager 170 185
Programmer/Developer 160 180
Senior Network Engineer 155 170
Network Engineer 140 160
Senior Systems Engineer 135 155
Systems Engineer 130 150
Senior Systems Analyst 120 135
Systems Analyst II 115 130
Systems Analyst I 110 125
Senior IT Technician 105 120
IT Technician II 100 115
IT Technician I 95 110
CLASSIFICATION REMOTE ($) ON-SITE ($)
Project Manager 170 180
Enterprise GIS Architect 170 180
Senior GIS Analyst 140 155
GIS Analyst II 130 145
GIS Analyst I 120 130
Senior GIS Technician 115 125
GIS Technician II 105 115
GIS Technician I 95 105
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1170 489
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 41

7.6.3 Website Development & Maintenance Hourly Rate Schedule (Optional) CLASSIFICATION REMOTE ($)
Project Manager 140
Web Developer 120
Business Analyst 110
ADA Accessibility Specialist 100
UX/UI Designer 100
These rates apply to project-based website services not covered under the optional fixed monthly website fee.

7.6.4 Business Systems Support Hourly Rate Schedule (Optional) CLASSIFICATION REMOTE ($) ON-SITE ($)
Senior Business Analyst 175 190
Business Analyst II 155 170
Business Analyst I 125 140
Hourly rates apply only to services outside the defined Scope of Work and require prior City authorization.

7.7 COST CONTROL AND BILLING
• Fixed monthly fee for all base services.
• Clear separation of optional and out-of-scope services. • Monthly billing with itemized summary.
• Billing subject to City terms.

This structure ensures cost transparency and supports consistent budgeting.

7.8 PRICING ADJUSTMENTS
Pricing for the initial contract term is fixed. For subsequent years or extensions:
• Annual adjustment not to exceed 3%.
• Any adjustment subject to City approval.
• Adjustments reflect standard increases in labor and operating costs.

7.9 PRICING ASSUMPTIONS
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1171 490
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 42
Pricing is based on the City’s current environment, Scope of Services as defined in the RFP, and continuation of existing service delivery. Final quantities (users, devices, systems) will be validated during the initial assessment phase.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1172 491
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 43

APPENDICES
The following appendices provide supporting documentation, examples, and operational artifacts that demonstrate Infinity Technologies’ ability to deliver reliable, secure, and high-quality managed IT and GIS services in alignment with the City’s requirements.

Appendix A – Key Personnel and Qualifications
Appendix B – Service Delivery & Operational Models
Appendix C – Performance, SLA, and Service Delivery Samples Appendix D – Municipal Experience and Project References Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1173 492
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 44
APPENDIX A – KEY PERSONNEL & QUALIFICATIONS
This appendix provides resumes for key personnel assigned to this engagement, demonstrating relevant experience, qualifications, and expertise aligned with the City’s requirements.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1174 493
MOHAMMAD AHMED| MANAGEMENT CONTACT / PROJECT EXECUTIVE

CERTIFICATIONS
¡ Cisco Certified Network Associate
(CCNA)
¡ Citrix Certified Administrator
(CCA)
¡ Microsoft Certified Professional+
¡ Microsoft Certified System
Engineer (MCSE)

CORE MUNICIPAL

STRENGHTS
¡ Executive Oversight of
Municipal IT Contracts
¡ Public-Sector Service Delivery and
Governance
¡ Strategic IT Planning and
Budget Alignment
¡ Cybersecurity Leadership
and Risk Management
¡ Executive Escalation and
Issue Resolution
¡ Vendor and Partner Coordination

OVERVIEW & PROFESSIONAL CREDENTIALS
Mohammad Ahmed is a senior technology executive with more than 20 years of experience leading IT governance, modernization, and managed services for California municipalities. As Founder, President, and CEO of Infinity Technologies, he provides executive accountability for contract performance, service quality, and long-term technology planning. Mohammad serves as the primary executive escalation point for city leadership, ensuring alignment with operational priorities, cybersecurity requirements, and sustainable service delivery.

VALUE FOR THE CITY OF WILDOMAR
For the City of Wildomar, Mohammad Ahmed will serve as the Project Executive, providing senior-level governance, contract accountability, and executive escalation support to ensure consistent performance, cybersecurity alignment, and successful service delivery.

MUNICIPAL PROJECT EXPERIENCE
Infinity Technologies | President and Chief Executive Officer ¡ Provides executive leadership and contract governance for municipal IT services across California, supporting city environments with infrastructure modernization, cybersecurity oversight, and responsive delivery. ¡ Executive sponsor for municipal managed services contracts ¡ Oversees staffing, compliance, service performance, and delivery standards ¡ Partners directly with City leadership on IT strategy and risk planning City of Westminster | IT Director (Executive Oversight) ¡ Executive leadership for citywide IT operations, cybersecurity posture, and vendor-managed services
¡ Primary contact for budgeting, modernization priorities and performance accountability
City of Downey | IT Director (Executive Oversight)
¡ Provides executive direction for municipal IT operations and infrastructure modernization
¡ Advises City leadership on technology risk, planning, and service improvement
City of La Mirada | IT Management Services
¡ Executive oversight of IT operations, infrastructure support, and cybersecurity services
¡ Strategic advisor for long-term technology planning and governance City of San Juan Capistrano | IT Management Services
¡ Executive leadership for municipal IT services and multi-year technology planning
¡ Project executive oversight for ERP implementation (Tyler Munis) Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1175 494
SHEETAL PARANJPYE | DIRECTOR OF CLIENT SUCCESS AND SERVICE DELIVERY

CERTIFICATIONS
¡ Project Management
Professional (PMP) - PMI.org
¡ AWS Certified Cloud
Practitioner – Amazon
¡ AWS Certified AI Practitioner
¡ Project Management Certificate
Program - Caltech IRC

CORE MUNICIPAL

STRENGTHS
¡ Municipal Managed
Services Oversight
¡ Executive Client
Communication & Reporting
¡ Cyber Incident
Coordination & Recovery
¡ Service Delivery Governance
& Escalation Frameworks
¡ Cross-Team Operational
Alignment (IT, GIS, Applications)
¡ Process Standardization,
Documentation & Visibility
¡ IT Strategy &
Operational Leadership
¡ Project & Program Management
(Agile, Waterfall)

OVERVIEW & PROFESSIONAL CREDENTIALS
Sheetal Paranjpye is the Director of Client Success and Service Delivery at Infinity Technologies, with over 20 years of IT experience and more than 14 years leading complex public-sector programs. She is responsible for overseeing municipal service delivery, client success strategy, and operational governance across IT, GIS, and application services.

Sheetal serves as the primary executive interface for municipal clients, ensuring alignment between City leadership and technical teams. She specializes in establishing structured service delivery models, escalation frameworks, and reporting processes that drive accountability, transparency, and consistent performance. Her leadership ensures that services are not only delivered, but delivered predictably, efficiently, and in alignment with City priorities.

VALUE TO THE CITY OF WILDOMAR
Sheetal will provide executive-level oversight that ensures the City of Wildomar receives consistent, accountable, and high-quality service delivery across all technology areas.

She will establish clear communication channels, structured reporting, and defined escalation paths — giving City leadership full visibility into performance, priorities, and risks. Her experience coordinating complex service environments ensures alignment across IT, GIS, and application teams, reducing friction and improving responsiveness.

During critical events, including cybersecurity incidents, Sheetal leads coordination efforts, ensuring clear communication, rapid response, and organized recovery. Her approach will bring stability, transparency, and confidence to the City’s ongoing technology operations.

MUNICIPAL PROJECT EXPERIENCE
Director of Client Success & Service Delivery | October 2025 - Present Infinity Technologies – Roseville, CA
Provides executive oversight of managed IT services for municipal clients across California, ensuring consistent service delivery, operational alignment, and client satisfaction.
¡ Leads municipal service delivery strategy, ensuring alignment across IT, GIS, and application teams
¡ Serves as primary executive point of contact for client communication, reporting, and escalation
¡ Establishes service governance frameworks, including SLAs, escalation models, and performance tracking
¡ Oversees cross-team coordination, ensuring seamless delivery across technical disciplines
¡ Drives process improvement initiatives focused on documentation, visibility, and operational efficiency
¡ Implements task tracking and reporting structures to improve transparency and accountability
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1176 495
SHEETAL PARANJPYE | DIRECTOR OF CLIENT SUCCESS AND SERVICE DELIVERY

PRIOR MUNICIPAL PROJECT EXPERIENCE CONTINUED
Cybersecurity & Incident Response Leadership
¡ Leads coordination of municipal cybersecurity incident response efforts ¡ Facilitates communication between City leadership, technical teams, and third-party stakeholders (forensics, legal, insurance) ¡ Oversees incident tracking, daily status reporting, and recovery coordination
¡ Supports executive decision-making through clear, structured communication during high-impact events
Director of Solutions | 3Di Systems
3Di Systems – Roseville, CA
Supported Led enterprise technology programs and system modernization initiatives for municipal clients.
¡ Directed SaaS implementations supporting regulatory compliance and citizen-facing services
¡ Managed data migration and system integration projects, including legacy system transitions and GIS integrations ¡ Oversaw multi-million-dollar municipal programs with crossfunctional teams ¡ Supported long-term client relationships through consistent delivery and successful project outcomes
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1177 496
HECTOR MARTINEZ | IT PROJECT MANAGER

CERTIFICATIONS
¡ CompTIA Network+

CORE MUNICIPAL

STRENGTHS
¡ Enterprise IT Infrastructure
& Network Administration
¡ Microsoft 365, Exchange,
& SharePoint Administration
¡ Cybersecurity & Compliance
(Endpoint Protection, Training,
Risk Mitigation)
¡ Public Safety Systems
(CAD/RMS, 911, Radio)
¡ Permitting & ERP Systems
(Accela, Tyler Eden, Springbrook)
¡ Cloud & Endpoint Management
(Intune, Defender)
¡ Network & Security
(Firewalls, Switches, VPNs)
¡ IT Project Management
& Budget Oversight

OVERVIEW & PROFESSIONAL CREDENTIALS
Hector is a senior IT professional with over 25 years of experience supporting municipal environments. He specializes in managing full-service IT operations, including infrastructure, cybersecurity, enterprise systems, and public safety technologies.

He is known for his hands-on, responsive approach and his ability to maintain stable, secure systems while leading critical initiatives such as migrations, upgrades, and cybersecurity programs. Hector works closely with City staff and leadership to ensure technology aligns with operational needs and long-term goals.

VALUE TO THE CITY OF WILDOMAR
Hector will provide continuity, reliability, and deep familiarity with the City’s IT environment. He will ensure systems remain secure and operational while proactively identifying improvements that reduce risk and increase efficiency.

His experience supporting finance, public safety, and communication systems will allow the City to operate seamlessly across departments. With a practical, solutions-focused approach, Hector delivers stable IT operations while supporting future growth and modernization.

MUNICIPAL PROJECT EXPERIENCE
Senior IT Systems Administrator | 2014 – Present
Infinity Technologies – Lake Forest, CA
Provides comprehensive IT services across multiple municipalities including Wildomar, Eastvale, Bell, Paramount, and La Palma.
¡ Manages citywide IT infrastructure, including networks, servers, virtualization, and cloud systems
¡ Administers Microsoft 365 environments, including Exchange, SharePoint, Intune, and Defender
¡ Leads major system initiatives, including .gov domain migrations, SharePoint migrations, and infrastructure upgrades
¡ Oversees cybersecurity programs, including endpoint protection, monitoring tools, and staff training
¡ Supports public safety systems (CAD/RMS, 911, radio) and critical City operations
¡ Administers ERP and permitting systems (Tyler, Accela, Springbrook) ¡ Manages network security, including firewalls, switches, VPNs, and remote access
¡ Leads and supports IT projects, including new facility builds and system deployments
¡ Oversees IT budgeting, asset tracking, and lifecycle management Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1178 497
HECTOR MARTINEZ | IT PROJECT MANAGER

CORE MUNICIPAL

STRENGTHS CONTINUED
¡ IT Project Management
& Budget Oversight
¡ Virtualization
(Hyper-V, VMware)
¡ Asset Management
& Lifecycle Training

CITY EXPERIENCE HIGHLIGHTS
City of Wildomar
¡ Full IT operations support, Tyler Eden ERP, RingCentral, Verkada, cybersecurity program, .gov & SharePoint migrations
City of Eastvale:
¡ Accela administration, Civic Center IT project (City Hall, Library, Police), M365 & network management
City of Bell:
¡ CAD/RMS administration, 911 & radio system upgrades, virtualization and cloud systems
City of Paramount:
¡ Cybersecurity implementation, VMware upgrade, ERP and cloud systems support
City of La Palma:
¡ SCADA and CAD/RMS support, network administration, cloud and phone system migrations
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1179 498
MARK DUMFORD| GIS PROJECT MANAGER

CERTIFICATIONS
¡ GIS Project Management (IGIS)
¡ ESRI Software Training

CORE MUNICIPAL

STRENGTHS
¡ Enterprise GIS Strategy
& Implementation
¡ ArcGIS Enterprise (Server
& Portal Administration)
¡ ArcGIS Pro & WebGIS
Development
¡ GIS System Integration
¡ Story Maps & Dashboards
¡ GIS Assessments & Strategic
Recommendations

OVERVIEW & PROFESSIONAL CREDENTIALS
Mark is the GIS Department Lead at Infinity Technologies, bringing over 35 years of experience supporting local, regional, and state government agencies. He is responsible for guiding the strategic direction, delivery, and growth of enterprise GIS services across multiple municipal clients.

Mark specializes in enterprise GIS strategy, system architecture, and program leadership—helping agencies build scalable, integrated GIS environments that support both internal operations and public engagement. He is known for leading complex initiatives from assessment through implementation while ensuring solutions are practical, sustainable, and aligned with organizational goals.

VALUE TO THE CITY OF WILDOMAR
Mark will provide executive-level GIS leadership to help the City of Wildomar modernize and fully leverage its GIS capabilities. As a department lead, he brings a structured, proven approach to assessing current systems, identifying gaps, and delivering a clear roadmap for a scalable, integrated GIS environment.

He will enable improved decision-making, streamlined workflows, and enhanced public services through well-designed GIS systems and applications.

His experience integrating GIS with key City platforms ensures better coordination across departments and more efficient operations.

Mark’s focus on governance, data quality, and long-term sustainability ensures the City’s GIS program is not only effective today but positioned to grow with future needs.

MUNICIPAL PROJECT EXPERIENCE
GIS Team Lead / Manager | August 2021– Present
Infinity Technologies – Roseville, CA
Leads the GIS department, overseeing project delivery, technical standards, and strategic direction for municipal clients.
¡ Provides oversight of enterprise GIS programs, including priorities, staffing, timelines, and deliverables across multiple agencies ¡ Leads ArcGIS Enterprise implementations, including system architecture, configuration, data migration, and deployment ¡ Directs GIS system integrations with permitting, asset management, and other business systems
¡ Oversees WebGIS development, ensuring delivery of scalable, userfriendly applications for staff and public use ¡ Conducts GIS assessments and develops multi-year strategic roadmaps, aligning technology, data, and organizational needs ¡ Establishes best practices, standards, and governance frameworks for GIS across client environments
¡ Mentors GIS staff and ensures consistent, high-quality service delivery Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1180 499
MARK DUMFORD| GIS PROJECT MANAGER

MUNICIPAL PROJECT EXPERIENCE CONTINUED
Enterprise GIS Implementations
¡ Led planning and execution of ArcGIS Enterprise deployments, including platform audits, infrastructure design, and application migration ¡ Managed full lifecycle implementations from legacy environments to modern GIS platforms
¡ Ensured minimal disruption to operations during system transitions GIS Strategy & Assessment
¡ Developed multi-year GIS strategies based on stakeholder engagement and operational requirements
¡ Delivered recommendations covering data governance, system architecture, integrations, and staffing models
¡ Guided agencies in building modern, secure, and scalable GIS programs aligned with long-term goals
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1181 500
JERRY MOORE | VIRTUAL CHIEF SECURITY OFFICER

CERTIFICATIONS
¡ A+ Certified Service Technician
¡ Advanced Cisco Router
Configuration Training
¡ Certified Ethical Hacker
– Security Training
¡ Cisco Certified Network
Associate (CCNA)
¡ Microsoft Certified Professional+
Internet (MCP+I)
¡ Microsoft Certified System
Engineer (MCSE)

CORE MUNICIPAL

STRENGTHS
¡ Security Operations
Center (SOC) Leadership
¡ Cybersecurity & Incident
Response (EDR/MDR,
Threat Detection)
¡ Municipal IT Infrastructure
& Governance
¡ Network & Systems Architecture
(On-Prem & Hybrid Cloud)
¡ Microsoft 365, Azure
& Active Directory
¡ Backup, Disaster Recovery
& Business Continuity
¡ Virtualization (VMware, Hyper-V)
¡ Accela Administration &
Municipal Systems

OVERVIEW & PROFESSIONAL CREDENTIALS
Senior technology and cybersecurity leader with over 24 years of experience supporting municipal and public-sector organizations. Currently leads the Security Operations Center (SOC) at Infinity Technologies, overseeing incident response, threat monitoring, and cybersecurity strategy across multiple client environments.

Serves as a final escalation authority for critical incidents, security events, and infrastructure challenges. Specializes in securing and modernizing hybrid IT environments, with deep expertise in cloud platforms, enterprise networks, and business continuity planning. Known for combining executive-level guidance with hands-on technical leadership to ensure resilient, secure operations.

VALUE TO THE CITY OF WILDOMAR
Jerry will provide the City of Wildomar with senior-level cybersecurity and infrastructure leadership, ensuring systems are protected, monitored, and resilient against evolving threats.

As SOC lead, Jerry brings advanced experience in threat detection, incident response, and security oversight—strengthening the City’s ability to prevent, identify, and respond to cyber risks. Enhancing overall system reliability and reducing exposure through proactive monitoring, secure architecture design, and strong governance practices.

Supporting City leadership with clear, actionable guidance on cybersecurity, compliance, and long-term technology strategy — Jerry will deliver both immediate protection and a forward-looking security posture.

MUNICIPAL PROJECT EXPERIENCE
Chief Network Engineer / SOC Lead | April 2022 - Present Infinity Technologies – Roseville, CA
Paramount, Atherton, Half Moon Bay, StanCOG, and others. ¡ Leads the organization’s Security Operations Center (SOC), overseeing threat monitoring, incident response, and security operations ¡ Serves as final escalation authority for cybersecurity incidents, service outages, and compliance-related events
¡ Designs and governs secure, high-availability infrastructure, including networks, firewalls, VPNs, and hybrid cloud environments ¡ Directs cybersecurity strategy, including endpoint protection (EDR/MDR), monitoring, and remediation
¡ Oversees backup, disaster recovery, and business continuity planning ¡ Advises City leadership on risk management, system performance, and infrastructure strategy
¡ Leads cloud and infrastructure modernization efforts, including migrations and system upgrades
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1182 501
ROB GUTHERTZ | HELP DESK LEAD

CORE MUNICIPAL

STRENGTHS
§ Municipal IT Operations & Service
Delivery Leadership
§ Helpdesk Management & Senior
Escalation Support
§ Incident Response, Change.

Management, & Continuity
Planning
§ IT Governance, Policy
Development, &
Process Standardization
§ Infrastructure Reliability
& Systems Administration
§ Customer Experience, SLA
Performance, & Service
Accountability
§ Disaster Recovery &
Business Continuity

OVERVIEW & PROFESSIONAL CREDENTIALS
Rob Guthertz is an IT operations leader with over 15 years of experience managing service delivery, helpdesk operations, and internal IT platforms for public-sector and nonprofit clients. At Infinity Technologies, he leads Northern California service operations, ensuring consistent, high-quality support across municipal environments.

Rob serves as a senior escalation authority for complex incidents and service disruptions, bringing a structured, process-driven approach to incident management, service delivery, and operational governance. He specializes in building repeatable processes, improving service performance, and ensuring IT environments remain stable, responsive, and aligned with organizational needs.

VALUE TO CITY OF WILDOMAR
Rob will strengthen the City’s day-to-day IT operations by ensuring service delivery is consistent, responsive, and well-managed. He brings structure to helpdesk operations, improving ticket resolution times, communication, and overall user experience.

His leadership in incident management and escalation ensures issues will be handled quickly and effectively, reducing downtime and operational disruption. By establishing clear processes, service standards, and accountability, Rob will help the City maintain reliable IT support while improving efficiency and long-term performance.

MUNICIPAL PROJECT EXPERIENCE
Help Desk Lead | December 2023 - Present
Infinity Technologies – Roseville, CA
Leads IT service operations and support delivery for municipal clients across California.
¡ Oversees end-to-end service delivery, including helpdesk operations, ticket workflows, and escalation management ¡ Serves as senior escalation authority for critical incidents and complex technical issues
¡ Leads incident response coordination, ensuring timely resolution and clear communication during service disruptions
¡ Manages change management and continuity planning, reducing risk and improving system reliability
¡ Develops and enforces operational policies, procedures, and documentation standards
¡ Monitors SLA performance and service metrics, driving accountability and continuous improvement
¡ Supports internal systems and service platforms used across municipal client environments
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1183 502
ROB GUTHERTZ | HELP DESK LEAD
Senior Information Technology Manager | Digital Horizons IT Solutions ¡ Directed IT operations and escalation support across multi-client environments
¡ Administered Windows Server infrastructure, Active Directory, HyperV, DFS, and Azure services. ¡ Improved service visibility and response through ticketing, RMM platforms, and operational tooling.
¡ Supported identity management, cloud desktops, and
infrastructure modernization initiatives.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1184 503
PATRICK LOPEZ | SYSTEMS ENGINEER

CERTIFICATIONS
¡ Cisco Certified Network
Associate (CCNA)
¡ CompTIA A+
¡ Microsoft Certified
System Engineer (MCSE)

CORE MUNICIPAL

STRENGTHS
¡ Municipal Systems Administration
& Application Support
¡ Microsoft 365, Backup &
Cloud Administration
¡ Network Infrastructure: Firewalls,
Switches, Wireless & Phone Systems
¡ Cybersecurity Tools: Endpoint
Protection, Email Security &
Access Control
¡ ERP, Permitting & Land
Management Systems: EnerGov,
Eden, Fund Balance
¡ Content, Agenda & Recreation
Systems: Documentum, SIRE,
Class, CivicPlus
¡ Security Camera & Access Control
Platforms: Verkada, Axis
¡ Vendor Coordination, User
Support & Technical
Troubleshooting

OVERVIEW & PROFESSIONAL CREDENTIALS
Patrick Lopez is an experienced Systems Engineer with more than 20 years of technology, project, and solutions experience supporting public-sector environments. He specializes in managing municipal applications, user systems, network infrastructure, cybersecurity tools, cloud platforms, and vendor-supported services.

Patrick brings a practical, service-oriented approach to IT support, working closely with both technical and non-technical staff to resolve issues, improve system performance, and support day-to-day City operations. His experience across core municipal platforms gives him a strong understanding of how technology supports finance, permitting, communications, records, recreation, public meetings, and public-facing services.

VALUE TO CITY OF WILDOMAR
Patrick will provide the City of Wildomar with experienced, hands-on support for the systems staff rely on every day. His direct experience supporting Wildomar’s IT environment allows him to maintain continuity, respond quickly to issues, and understand the City’s operational needs.

He strengthens reliability across Microsoft 365, phones, backups, network equipment, cybersecurity tools, and key municipal applications. Patrick also works effectively with vendors and City staff to troubleshoot issues, coordinate upgrades, and ensure systems remain secure, stable, and accessible.

His value is practical and immediate: he helps keep City operations running, reduces disruption, and supports technology improvements that make staff more efficient.

MUNICIPAL PROJECT EXPERIENCE
IT Systems Engineer | June 2021– Present
Infinity Technologies – Lake Forest, CA
Provides systems administration, application support, network support, cybersecurity support, and vendor coordination for municipal clients across Southern California.
¡ Manages users, workstations, applications, servers, backups, phone systems, and network infrastructure for municipal environments
¡ Administers Microsoft 365, including email, user access, cloud services, backup support, and application troubleshooting ¡ Supports network infrastructure, including FortiGate firewalls, switches, wireless systems, and connectivity troubleshooting ¡ Manages and supports security tools, including endpoint protection, cybersecurity platforms, cameras, and access control systems ¡ Coordinates with third-party vendors to support enterprise applications, system upgrades, and issue resolution
¡ Provides responsive technical support to City staff, ensuring business continuity and reliable day-to-day operations
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1185 504
PATRICK LOPEZ | SYSTEMS ENGINEER

SELECTED MUNICIPAL CLIENT EXPERIENCE
City of Wildomar
¡ Supports Microsoft 365, RingCentral phone system, backups, Adobe Cloud, Bluebeam, and Barracuda backup solutions
¡ Manages security platforms including ESET, Cylance, Verkada cameras, and access control
¡ Supports FortiGate firewall, wireless infrastructure, network switches, and core connectivity
¡ Assists with City applications including Granicus, Laserfiche Cloud, and vendor-supported systems
City of Eastvale
¡ Manages users, applications, servers, MDM solutions, phone systems, and network infrastructure
¡ Supports Microsoft 365, Jive phone system, MaaS360, Spanning Backup, Adobe Cloud, Bluebeam, and Barracuda Backup
¡ Manages ESET, Cylance, Verkada security cameras, access control, FortiGate firewall, wireless systems, and network switches ¡ Supports municipal platforms including Granicus, Laserfiche Cloud, Springbrook Cloud, and third-party vendor systems
City of La Mirada
¡ Supports Microsoft 365, phone systems, Adobe Cloud, backups, server maintenance, firmware updates, switches, and firewall systems ¡ Manages cybersecurity tools including Cylance and ESET for endpoint protection and malware prevention
City of Bell
¡ Supports Microsoft 365, phone systems, Adobe Cloud, MaaS360, backup systems, server maintenance, switches, and FortiGate firewall ¡ Manages cybersecurity tools including Cylance and ESET for antivirus and malware protection

ADDITIONAL MUNICIPAL EXPERIENCE
Patrick has experience supporting a wide range of municipal systems, including EnerGov, Class, Documentum, SIRE, Fund Balance, Eden, CivicPlus, ArcGIS, Bluebeam, Contract Assistant, ArborPro, Axis Camera, and Calsense.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1186 505
CYRUS SUTHERLAND| IT SYSTEMS ENGINEER

CERTIFICATIONS
¡ VMware Certified Professional
(VCP – DCV5)
¡ Microsoft Certified Systems
Engineer (MCSE)
¡ Microsoft Certified IT Professional
(MCITP)
¡ Microsoft Certified Professional
(MCP) –

CORE MUNICIPAL

STRENGTHS
¡ IT Infrastructure & Cloud:

VMware, AWS, Google Cloud
Platform, SAN, Virtualization
¡ Network Administration: TCP/IP,

DNS, DHCP, LAN/WAN, VPN,
IPsec
¡ Systems Administration: Active
Directory, Windows & Linux
environments
¡ Security & Compliance: SOC 2,
PCI, Regulatory Compliance
¡ Database Management: SQL
Server, MySQL, Oracle
¡ Scripting & Automation:

PowerShell
¡ Microsoft Ecosystem: Microsoft
365, Exchange, SharePoint

OVERVIEW & PROFESSIONAL CREDENTIALS
IT Systems Engineer with 10+ years of experience managing enterprise infrastructure, specializing in VMware, SAN storage, Microsoft 365, and network security. Focused on delivering secure, reliable, and scalable systems while supporting both technical teams and end users to maintain efficient, uninterrupted operations.

VALUE TO CITY OF WILDOMAR
Cyrus will provide the City of Wildomar with reliable, secure, and scalable IT infrastructure that supports daily operations and long-term growth.

Key contributions include:
¡ Ensuring system reliability and uptime for critical City services through proactive infrastructure management and monitoring. ¡ Strengthening cybersecurity posture by implementing best practices across identity management, network security, and endpoint protection.
¡ Optimizing IT environments (VMware, SAN, cloud) to reduce costs while improving performance and scalability.
¡ Supporting hybrid and remote work environments through secure access solutions such as VPN and multi-factor authentication. ¡ Improving data protection and disaster recovery readiness through robust backup strategies and system redundancy. ¡ Providing responsive end-user support to maintain productivity across City departments.

His approach is proactive and solutions-oriented — focused on minimizing downtime, reducing risk, and ensuring IT systems effectively support City staff and services.

MUNICIPAL PROJECT EXPERIENCE
IT Systems Engineer | February 2026 – Present
Infinity Technologies – Lake Forest, CA
Provides infrastructure and systems support for the San Bernardino County Transportation Authority, managing on-premises environments and supporting daily IT operations.
¡ Administers a VMware environment with 6+ hosts and 45 virtual servers in a clustered configuration, ensuring high availability and performance.
¡ Manages HP SAN infrastructure supporting 30+ TB of data, including LUN provisioning, storage optimization, and backup integrity. ¡ Oversees Microsoft 365 and Duo MFA environments for 100+ users, supporting secure access for both on-site and remote staff. ¡ Administers Windows and Linux servers, including SharePoint environments and secure remote access via Fortinet SSL VPN. ¡ Supports backup and disaster recovery systems, ensuring data integrity and business continuity.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1187 506
CYRUS SUTHERLAND| IT SYSTEMS ENGINEER

CORE MUNICIPAL

STRENGTHS CONTINUED
¡ IT Operations: System
Monitoring, Troubleshooting,
Performance Optimization
¡ End-User Support: Remote
Support, Hardware/Software
Deployment
¡ Project & Service Tools: Jira,
ServiceNow, Zendesk

MUNICIPAL PROJECT EXPERIENCE CONTINUED
¡ Provides end-user support, including system imaging, onboarding new staff, and troubleshooting hardware/software issues. ¡ Works closely with leadership to align IT operations with organizational needs and priorities.

Enterprise Systems Administrator | January 2012 – February 2026 Verizon Global Network & Technology Division – San Diego, CA Delivered advanced (Level 2/3) infrastructure support for large-scale enterprise systems, improving performance, reliability, and security. ¡ Managed VMware environments with 50+ hosts and 80+ virtual machines, optimizing resource utilization and reducing operational costs. ¡ Administered Dell EMC and NextGen SAN systems, increasing storage efficiency by 30% and improving data accessibility for over 1,000 users. ¡ Implemented and managed Veeam backup solutions, achieving a

99.9% data recovery success rate and minimizing downtime risks. ¡ Maintained core network services including Active Directory, DNS, and DHCP to ensure system stability and user access.
¡ Led enterprise initiatives including a Windows 10 rollout for 400 users and a large-scale email migration project, improving user experience and system performance.

Systems Engineer | January 2008 – December 2012
Victor Treatment Centers – Chico, CA
¡ Managed 28 VMware ESXi virtual servers, improving system performance, resource allocation, and overall infrastructure efficiency. ¡ Administered Barracuda spam filtering and monitoring systems, enhancing email security and reducing threats.
¡ Configured and supported BlackBerry Enterprise Server (BES) for 100+ users, improving mobile access and communication reliability. ¡ Provided remote support to technicians across eight locations using Dell KACE, increasing team efficiency and response times.
¡ Led migration from Exchange 2007 to Exchange 2010, improving system performance, stability, and user experience.
¡ Administered Active Directory, strengthening user management, access control, and security compliance.
¡ Managed Dell EqualLogic SAN infrastructure, optimizing storage performance and ensuring availability for critical applications.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1188 507
JAE LEGRANT | IT TECHNICIAN

CORE MUNICIPAL

STRENGTHS
¡ Customer Service
& End-User Support
¡ Clear Communication
of Technical Concepts
¡ Microsoft Word & Excel
¡ Python, HTML, & CSS
¡ Linux, Windows, & Mac OS
¡ Hardware Installation
& Troubleshooting
¡ Desktop & Laptop Configuration
(Setup, Imaging, & Deployment)
¡ Software Installation,
Configuration, & Patching
¡ User Account Management
& Permissions
¡ Basic TCP/IP Networking
(IP Addressing, DNS, DHCP)
¡ Remote Access & VPN Support
¡ Remote Desktop Support
& Troubleshooting
¡ Basic Data Backup &
Recovery Procedures
¡ Password Management
& Access Control
¡ Router & Modern Configuration

OVERVIEW & PROFESSIONAL CREDENTIALS
Detail-oriented IT professional with hands-on experience supporting municipal operations across multiple cities. Demonstrates strong coordination, communication, and problem-solving skills in fast-paced environments, with a focus on ensuring reliable, secure, and efficient technology services.

Brings a proactive, service-oriented approach to IT support—effectively managing competing priorities, resolving issues, and supporting system improvements. Known for fostering collaboration between technical teams, city staff, and vendors to maintain alignment and deliver consistent results.

Committed to continuous learning and applying technology solutions that improve operations and user experience.

VALUE TO CITY OF WILDOMAR
Jae provides dependable, day-to-day operational support that keeps City systems running smoothly and staff productive. She acts as a central point of coordination across departments, ensuring issues are addressed quickly, communication is clear, and tasks move forward without delays.

She improves service delivery by organizing workflows, tracking priorities, and supporting system upgrades and deployments with minimal disruption. She also strengthens accountability through consistent documentation, followthrough, and alignment with City goals.

Jae brings a responsive and solutions-oriented mindset — focused on resolving issues efficiently, supporting staff needs, and maintaining stable, wellcoordinated IT operations.

MUNICIPAL PROJECT EXPERIENCE
IT Technician | October 2025– Present
Infinity Technologies – Lake Forest, CA
Supports multiple municipalities including the Cities of Wildomar, Paramount, Eastvale, and Stanton, providing day-to-day IT coordination, operational support, and incident response.
¡ Coordinates daily IT operations across multiple cities, ensuring consistent service delivery and timely issue resolution. ¡ Serves as a liaison between City staff, leadership, and external vendors to track tasks, resolve issues, and maintain alignment. ¡ Manages incident response efforts, including triage, prioritization, escalation, and resolution tracking across hardware, software, and network issues.
¡ Maintains project schedules, system deployments, upgrades, and documentation to support accountability and operational efficiency. ¡ Supports system implementations and updates, ensuring minimal disruption to City services and staff workflows.
¡ Documents incidents, resolutions, and processes to support continuous improvement and SLA compliance.
¡ Provides responsive end-user support, helping maintain productivity across departments.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1189 508
ZAWAAR RAZA| IT TECHNICIAN

CERTIFICATIONS
¡ CompTIA Security+
¡ CompTIA A+

CORE MUNICIPAL

STRENGTHS
¡ Tier 1 & Tier 2 Technical Support
¡ Microsoft Active Directory &
Microsoft 365 Administration
¡ Endpoint Management,
Imaging & Configuration
¡ Hardware, Software &
Network Troubleshooting
¡ Patch Management &
Endpoint Hardening
¡ Email Security, Filtering
& Phishing Detection
¡ Firewall & Network Support
¡ Incident Investigation &
End-User Training

OVERVIEW & PROFESSIONAL CREDENTIALS
Zawaar Raza is a Security+ certified IT professional with hands-on experience supporting municipal and public-sector technology environments. He provides responsive Tier 1 and Tier 2 support across hardware, software, network, endpoint, and user access issues, helping maintain reliable day-to-day operations for City staff and agency clients.

With a background in cybersecurity, Zawaar brings added value to technical support through his understanding of phishing detection, endpoint protection, patching, and incident investigation. He is detail-oriented, adaptable, and collaborative, working closely with senior IT staff to resolve issues, strengthen systems, and improve the user experience.

VALUE TO THE CITY OF WILDOMAR
Zawaar will provide responsive technical support that helps keep City staff productive and systems operating smoothly. His direct experience supporting Wildomar and other public-sector clients gives him familiarity with municipal service expectations, user needs, and the importance of timely communication.

He will support the City by resolving technical issues, assisting with endpoint security, maintaining user access, and helping identify potential risks before they become larger problems. His cybersecurity-focused background strengthens day-to-day IT support by combining operational responsiveness with security awareness.

MUNICIPAL PROJECT EXPERIENCE
IT Technician | November 2024 – Present
Infinity Technologies – Lake Forest, CA
Supports multiple public-sector clients, including the City of Wildomar, City of Eastvale, San Bernardino County Transportation Authority, and Valley Sanitary District.
¡ Provides Tier 1 and Tier 2 technical support for hardware, software, network, and user access issues across municipal client environments ¡ Resolved 300+ support tickets, contributing to timely issue resolution and consistent service delivery
¡ Manages Active Directory accounts, user access, workstation imaging, and device configuration
¡ Assists with patch management, endpoint hardening, and security updates across workstations and servers
¡ Performs preliminary incident investigation and threat analysis for phishing, suspicious downloads, and endpoint-related concerns ¡ Supports deployment and administration of cybersecurity tools, including Coro and Proofpoint
¡ Assists with firewall, email filtering, & network connectivity troubleshooting ¡ Collaborates with senior IT staff on infrastructure support, security improvements, and system maintenance
¡ Provides end-user guidance and training to improve technology adoption and security awareness
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1190 509
ABBY THORNTON| GIS TECHNICAL LEAD

CERTIFICATIONS
¡ GIS Certificate Program –
California State University,
Fullerton

CORE MUNICIPAL

STRENGTHS
¡ ArcGIS Pro, ArcGIS Online
& ArcGIS Enterprise
¡ ArcGIS Portal & ArcGIS
Server Administration
¡ WebGIS Application
Development
¡ Field Maps & Mobile Data
Collection
¡ Parcel, Address & Community
Development GIS Data
¡ ArcSDE / Enterprise
Geodatabase Management
¡ Arcade Scripting & Workflow
Automation
¡ GIS System Integration:

EnerGov, Cartegraph, OpenGov

OVERVIEW & PROFESSIONAL CREDENTIALS
Abby is a Senior GIS Analyst with strong experience delivering scalable, userfocused GIS solutions for municipal clients. She combines technical expertise across the Esri platform with a practical understanding of city operations, helping departments improve data quality, streamline workflows, and make more informed decisions.

She is skilled at supporting both technical and non-technical users, often serving as a bridge between GIS, IT, Community Development, Public Works, and City staff. Abby is known for solving complex GIS challenges, developing practical applications, and expanding GIS adoption through responsive support, training, and sustainable workflow improvements.

VALUE TO THE CITY OF WILDOMAR
Abby brings immediate value to the City of Wildomar by strengthening GIS as both an operational tool and a strategic decision-making resource. Her experience with municipal data, permitting integrations, field workflows, and web-based applications directly supports more efficient City operations.

She can help improve Community Development workflows through better parcel, zoning, address, and permitting data integration. Her experience with Field Maps and mobile GIS tools can support inspections, asset tracking, and real-time field data collection. She also brings the ability to develop clear, userfriendly web maps and applications that improve staff access to information and enhance public transparency.

With a proactive and solutions-focused approach, Abby helps cities reduce manual processes, improve data consistency, and build GIS tools that are practical, reliable, and aligned with staff needs.

MUNICIPAL PROJECT EXPERIENCE
Senior GIS Analyst | September 2021 – Present
Infinity Technologies – Roseville, CA
Provides GIS support to municipal clients across California, including Community Development, Public Works, utilities, and citywide GIS programs.

City of Sacramento | 2021– Present
¡ Provides ongoing GIS support to the Community Development Department, including data analysis, map production, and application development.
¡ Develops and maintains WebGIS applications to support planning, permitting, and public-facing initiatives.
¡ Collaborates Works with staff to improve data workflows, accuracy, and accessibility of critical municipal datasets.

City of Rancho Cordova | 2019 – Present
¡ Serves as a cross-departmental GIS resource supporting Community Development, Public Works, and City Management.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1191 510
ABBY THORNTON| GIS TECHNICAL LEAD

MUNICIPAL PROJECT EXPERIENCE CONTINUED
¡ SupportsGIS integration with the EnerGov permitting system, improving data flow between systems and enhancing reporting capabilities. ¡ Designed and deployed Field Maps workflows to support homelessness outreach and field data collection.
¡ Troubleshoots and enhances automated GIS workflows, improving system reliability and efficiency.
¡ Develops ArcGIS Experience Builder applications and other web tools to support internal operations and public engagement.

Georgetown Divide Public Utility District | 2019 – Present ¡ Led implementation and configuration of the District’s ArcGIS Online platform, establishing a centralized GIS environment.
¡ Designed Field Maps workflows to support asset management and field data collection.
¡ Integrated GIS data and services with the Cartegraph asset management system.
¡ Developed Story Maps to communicate project information to stakeholders and the public.

City of Desert Hot Springs | 2019 – Present
¡ Developed parcel and address GIS data products to support integration with the OpenGov platform.
¡ Built WebGIS applications to improve staff access to key datasets. ¡ Supported data standardization and preparation for system compatibility.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1192 511
JOEY JIMENEZ | GIS ANALYST

CERTIFICATIONS
¡ FEMA Emergency
Management Institute Courses
IS 100, 1S 200, 1S 700, IS 800,
GIS 922: GIS Support for
Emergency Operations
Environments

CORE MUNICIPAL

STRENGTHS
¡ Infrastructure &
Asset Management
¡ GIS Data Integration
¡ Enterprise GIS Administration
¡ Project Execution
& System Analysis
¡ Technical Reporting
¡ Python, SQL, CAD, SAP,
Microsoft Office

OVERVIEW & PROFESSIONAL CREDENTIALS
Joey Jimenez is a GIS Analyst with over five years of experience supporting government agencies, utilities, and private-sector clients. He specializes in infrastructure data management, asset tracking, GIS integration, and geospatial analysis. Joey brings a practical, field-informed approach to improving data accuracy, streamlining workflows, and delivering actionable GIS solutions.

VALUE TO THE CITY OF WILDOMAR
Joey strengthens the City’s ability to manage infrastructure and asset data for better planning, maintenance, and decision-making. His experience with GIS integrations, real-time tools, and emergency response applications helps improve operational visibility, reduce manual processes, and support more responsive City services.

MUNICIPAL PROJECT EXPERIENCE
GIS Analyst | December 2021 – Present
Infinity Technologies – Roseville, CA
Supports public agency and private-sector clients with infrastructure data management, asset tracking, GIS integration, and enterprise GIS solutions. ¡ Manages infrastructure and asset data for 30+ clients, ensuring accuracy, consistency, and usability.
¡ Develops GIS-based asset management tools to support maintenance planning and operational efficiency.
¡ Integrates GIS with asset management, permitting, & enterprise systems. ¡ Builds monitoring, tracking, dashboard, and reporting tools to improve visibility and decision-making.
¡ Collaborates with operations, engineering, and IT teams to resolve data gaps and improve workflows.

SELECT MUNICIPAL CLIENT EXPERIENCE
City of Folsom | 2023 – Present
¡ Digitized infrastructure data; supports enterprise GIS administration; built public-facing Adopt-a-Trail application.

City of Pleasant Hill | 2023 – Present
¡ Developed Experience Builder applications, internal GIS tools, permitting integrations, dashboards, and address mailing label tools.

City of Rancho Palos Verdes | 2021 – Present
¡ Supports enterprise GIS administration, emergency response dashboards, application modernization, and critical infrastructure datasets.

Suisun City | 2021 – Present
¡ Digitized infrastructure assets and prepared GIS data for OpenGov Cartegraph integration.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1193 512
ELISA BARRIOS | GIS ANALYST

CORE MUNICIPAL

STRENGTHS
¡ ArcGIS Pro 3.8
¡ ArcGIS Online
¡ Survey 123 and Field Maps
¡ ESRI Story Maps and ArcGIS Hub
¡ Model Builder
¡ Suitability Analysis
¡ Near Analysis
¡ Georeferencing and Digitizing
¡ Geodatabase Management
¡ Template and Style Guide
Management
¡ Cartography
¡ Microsoft Suites
¡ Adobe Creative Cloud

OVERVIEW & PROFESSIONAL CREDENTIALS
Elisa is a GIS Analyst with experience delivering data-driven solutions for municipal and regional agencies across California. She specializes in geospatial data management, spatial analysis, and web-based GIS applications using the Esri platform.

Her work focuses on transforming complex datasets into clear, actionable insights that support planning, environmental analysis, and public communication. Elisa brings a detail-oriented and collaborative approach, working closely with stakeholders to develop practical GIS solutions that extend beyond traditional mapping and improve how organizations use and understand their data.

VALUE TO THE CITY OF WILDOMAR
Elisa will provide immediate value to the City of Wildomar by strengthening its ability to manage, analyze, and communicate geospatial data effectively.

She will support City operations by improving data accuracy and accessibility, enabling staff to make more informed decisions across planning, public works, and environmental initiatives. Her experience developing streamlined data collection workflows and user-friendly web GIS applications helps reduce manual processes and improve efficiency.

Elisa will also enhance public communication through clear, visually engaging mapping products and applications, increasing transparency and community engagement. Her background in environmental and regional planning efforts positions her to support sustainability, land use, and long-term planning initiatives within the City.

MUNICIPAL PROJECT EXPERIENCE
GIS Analyst | May 2024 – Present
Infinity Technologies – Lake Forest, CA
Supports multiple municipalities including the Cities of Norco, Sunnyvale, Malibu, and Imperial County, with additional project work for the City of Burlingame and San Joaquin County.
¡ Ensure Develops and implements GIS workflows for data collection, management, and spatial analysis to support municipal operations. ¡ Builds and maintains web GIS applications to improve data accessibility for staff and stakeholders.
¡ Ensures data accuracy and consistency by maintaining geospatial datasets and optimizing workflows.
¡ Collaborates with City staff to deliver tailored GIS solutions that support planning, infrastructure, and environmental initiatives. ¡ Supports community outreach efforts through mapping products and applications that clearly communicate project information.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1194 513
ELISA BARRIOS | GIS ANALYST

MUNICIPAL PROJECT EXPERIENCE CONTINUED
GIS Analyst | October 2019 – May 2024
Stantec – Monrovia, CA
¡ Developed GIS workflows to streamline data collection and spatial analysis for cultural and paleontological projects.
¡ Produced high-quality cartographic and geospatial deliverables using industry-standard design principles.
¡ Managed and maintained geospatial datasets and archives, ensuring data integrity and accessibility.
¡ Delivered GIS solutions that improved data interpretation and supported project decision-making.

AmeriCorps Climate Flow | September 2018 – August 2019
Southern California Association of Governments – Los Angeles, CA ¡ Managed the Green Region Initiative, a spatial model tracking 28 sustainability indicators across 191 California cities. ¡ Supported development of the Regional Climate Adaptation Plan, providing data-driven strategies for climate resilience. ¡ Conducted land use analysis to inform the Connect SoCal Natural and Farmlands Conservation Technical Report.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1195 514
MONIQUE TERRY | GIS ANALYST

CORE MUNICIPAL

STRENGTHS
¡ ArcGIS (Pro, Online,
Enterprise) & QGIS
¡ WebGIS Application
Development (Experience
Builder, Dashboards, Survery 123)
¡ GIS Automation &
Python Scripting
¡ Data Management,
ETL, & Migration
¡ System Integration (Permitting
& Asset Management Systems)
¡ Spatial Analysis &
Data Visualization
¡ Workflow Optimization
& Process Improvement
¡ Stakeholder Collaboration &
Technical Documentation

OVERVIEW & PROFESSIONAL CREDENTIALS
Monique is a GIS Analyst with over four years of experience delivering datadriven solutions for local government agencies. She specializes in WebGIS application development, data automation, and system integration using the Esri platform.

Her work focuses on improving how agencies manage, access, and use their data—streamlining workflows, increasing data accuracy, and enhancing decision-making. Monique is known for her strong collaboration skills, attention to detail, and ability to translate complex geospatial data into practical, user-friendly tools that support both staff operations and publicfacing initiatives.

VALUE TO THE CITY OF WILDOMAR
Monique brings a modern, efficiency-focused approach to GIS that will help the City streamline workflows and maximize the value of its data. She improves data accuracy and accessibility through automation, reducing manual processes and saving staff time.

Her experience integrating GIS with permitting and asset management systems will support better coordination across departments, while her web applications and dashboards will enhance visibility and decision-making. With a collaborative and solutions-oriented mindset, Monique delivers tools that are practical, scalable, and aligned with City needs.

MUNICIPAL PROJECT EXPERIENCE
GIS Analyst | January 2023 – Present
Infinity Technologies –Roseville, CA
Supports multiple municipalities and agencies across California, delivering GIS solutions focused on automation, system integration, and WebGIS development.

City of Seal Beach | 2023 – Present
¡ Built and enhanced the City’s ArcGIS Online environment, developing web maps and applications using Experience Builder. ¡ Developed automated parcel update scripts, reducing processing time by 50%.
¡ Maintains GIS integration with the EnerGov permitting system, improving data accessibility for staff.

City of Atherton | 2023 – Present
¡ Maintains and updates ArcGIS Online environment, ensuring applications align with current Esri standards.
¡ Migrated legacy applications to Experience Builder.
¡ Automated parcel update workflows, reducing manual effort and improving efficiency.
¡ Produces custom maps and exhibits for City staff as needed.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1196 515
MONIQUE TERRY | GIS ANALYST
City of Rancho Cordova | 2023 – Present
¡ Supports Public Works GIS data, including stormwater, streetlights, paving, sidewalks, and record drawings.
¡ Performs digitization from engineering plans and CAD files. ¡ Collaborates with Operations & Maintenance teams to ensure data is accurate and inspection-ready.
¡ Supported migration from ArcGIS Online to ArcGIS Enterprise, including application updates.
¡ Developed mapping services integrated with the Infor (IPS) Asset Management System.

El Dorado Irrigation District | 2023 – Present
¡ Supported ArcGIS Enterprise migration and upgrade, including data cleanup and SDE configuration.
¡ Developed new maps, applications, and services using current Esri tools.
¡ Integrated GIS with the Infor (IPS) Asset Management System.

City of Half Moon Bay | 2023 – Present
¡ Developed a fully automated parcel update workflow, integrating county and assessor data with spatial enhancements.
¡ Integrated parcel data with the CloudPermit system, improving permitting workflows.

County of Maui | 2023 – Present
¡ Developed Survey123 forms and dashboards to support Solid Waste inspection workflows.
¡ Built automated reporting tools, providing leadership with weekly operational insights.
¡ Improved compliance tracking and data visibility across the division.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1197 516
TODDLIGHTHIZER| ENTERPRISE ARCHITECT

CORE MUNICIPAL

STRENGTHS
¡ Enterprise GIS Architecture
& Administration
¡ ArcGIS Enterprise
& ArcGIS Online
¡ GIS Database Administration
¡ Cloud GIS Deployments
& Migrations
¡ GIS Integration with Permitting
& Asset Management Systems
¡ Python, SQL &
Arcade Automation
¡ GIS Project Management
& Technical Leadership

OVERVIEW & PROFESSIONAL CREDENTIALS
Todd is an Enterprise GIS Architect with over 25 years of experience designing, implementing, and managing GIS systems for municipal and county agencies.

Prior to joining Infinity Technologies, he spent 16 years with the City of Chandler, Arizona as a GIS Developer/DBA and Senior Systems Analyst.

He specializes in enterprise GIS architecture, database administration, system integration, and automation. Todd brings a practical understanding of municipal operations and develops scalable GIS environments that improve data quality, reduce manual effort, and support critical City functions.

VALUE TO THE CITY OF WILDOMAR
Todd will provide senior technical leadership to help the City of Wildomar maintain a stable, scalable, and integrated GIS environment. His experience with ArcGIS Enterprise, cloud deployments, and business system integrations strengthens data reliability and improves coordination across departments.

He will help reduce administrative burden through automation, improve system performance, and ensure GIS platforms are positioned to support both current operations and future growth.

MUNICIPAL PROJECT EXPERIENCE
Enterprise GIS Architect | August 2021 – Present
Infinity Technologies – Roseville, CA
Supports municipal clients with enterprise GIS design, administration, system integration, and platform modernization.
¡ Designs and administers ArcGIS Enterprise, ArcGIS Online, and enterprise geodatabase environments
¡ Leads GIS platform upgrades, migrations, and cloud deployments for cities and counties
¡ Integrates GIS with permitting and asset management systems, including EnerGov, TrakIT, and CentralSquare/Lucity
¡ Develops Python, SQL, and Arcade solutions to automate workflows and improve data management
¡ Establishes GIS administration best practices to improve performance, reliability, and long-term sustainability

SELECT PROJECT HIGHLIGHTS
CentralSquare EAM / Lucity
¡ Supported GIS integration and administration for Chandler, Napa, Folsom, and Norco
GIS Platform Upgrades
¡ Led ArcGIS Enterprise migrations for Merced, Vacaville, Lodi, Maui County, and Calaveras County
Cloud GIS Deployments
¡ Supported cloud migrations for Burlingame, Rancho Cordova, and Signal Hill
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1198 517
TODDLIGHTHIZER | ENTERPRISE ARCHITECT

SELECT PROJECT HIGHLIGHTS CONTINUED
EnerGov Parcel Integration
¡ Developed custom Python/SQL workflow for Maui County parcel data management
Election Reporting
¡ Built GIS-based election reporting tools for Yolo County using ArcGIS Online
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1199 518
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 45
APPENDIX B – SERVICE DELIVERY & OPERATIONAL
MODELS
This appendix outlines the operational processes used to manage service requests, incidents, and application support. These models demonstrate how issues are categorized, prioritized, escalated, and resolved in alignment with the Service Level Agreement (SLA), performance standards, and escalation framework defined in Section 2.5.

The examples provided are illustrative and do not reflect City-specific configurations or data.

B-1 ESCALATION AND PRIORITY MANAGEMENT
A structured escalation framework aligns response actions with issue impact and urgency, consistent with defined SLA priorities.

Priority Classification Model

PRIORITY DESCRIPTION TYPICAL IMPACT RESPONSE APPROACH
Low (P4) Routine service requests and
non-critical issues (e.g.,
password resets, minor
application issues).

Single user or
minimal impact
Scheduled response within
standard service targets.

Medium
(P3)
Standard user issues,
application errors, GIS
updates.

Limited
operational impact
Handled by help desk and
on-site support within SLA
targets.

High (P2) Issues affecting multiple users
or core systems.

Department-wide
or significant
impact
Escalated to engineering
resources with accelerated
response.

Critical
(P1)
System outages, cybersecurity
incidents, or essential service
disruption.

Organization-wide
or public-facing
impact
Immediate escalation to
senior technical resources
with continuous response
until resolved.

B-2 INCIDENT RESPONSE WORKFLOW
Incidents are managed through a structured lifecycle to ensure consistent handling, documentation, and resolution in alignment with SLA response and resolution targets.

Process Overview

1. Intake – Requests received via help desk, monitoring systems, or user submission.

2. Categorization & Prioritization – Priority assigned based on impact and urgency (P1–P4) .

3. Initial Triage – Frontline diagnostics and resolution .

4. Escalation – Transfer to appropriate technical or security resources per escalation framework .

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1200 519
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 46

5. Resolution & Validation – Issue resolved and verified through testing or user confirmation .

6. Closure & Reporting – Ticket closure with documentation, SLA tracking, and metric capture.

B-3 CYBERSECURITY INCIDENT RESPONSE COORDINATION
Cybersecurity incidents are managed in accordance with defined SLA response obligations and in coordination with the City’s procedures. Response activities include:
• Investigation, containment, and mitigation support.
• Escalation based on defined priority levels.
• Coordination and communication with City stakeholders. • Documentation, reporting, and post-incident review.

B-4 MONITORING AND OPERATIONAL VISIBILITY
Continuous monitoring provides real-time visibility into system health, performance, and potential issues, supporting proactive service delivery and SLA compliance. Monitoring capabilities include:
• Early detection of service degradation.
• Proactive identification of issues.
• Alert prioritization aligned with SLA priority levels. • Performance tracking and trend analysis.

Remote Monitoring and Management (RMM) Dashboard
Monitoring tools provide real-time visibility into system health, performance, and alerts across the environment. Dashboards are used to track operational status, identify trends, and support proactive issue resolution and performance management.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1201 520
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 47
Figure B-4. Sample Remote Monitoring and Management (RMM) Dashboard.

Illustrative dashboard showing system performance, alerting, and monitoring data used to support proactive operations.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1202 521
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 48
B-5 APPLICATION SUPPORT AND ESCALATION MODEL
Application-related issues are managed through the centralized IT Service Management (ITSM) system and follow the priority classification and SLA framework defined in Section 2.5.

All requests—including IT, GIS, and business applications—are tracked, prioritized, and resolved within the established service delivery model.

Application Support and Escalation Model

SUPPORT TIER SCOPE OF SUPPORT RESPONSIBILITY
Tier 1 – Initial
Resolution
Routine issues, access requests, basic
troubleshooting
Help Desk and On-Site
Support
Tier 2 – Advanced
Support
Complex issues requiring system-level
analysis, configuration, or GIS/application
support
Engineering Resources
Tier 3 – Vendor
Coordination
Issues requiring third-party support (ERP,
permitting, GIS platforms, cloud
applications)
Managed vendor coordination
and resolution tracking
Escalation and SLA Alignment
• Issues are escalated based on priority level (P1–P4) and operational impact. • Response and resolution targets align with Section 2.5 Service Level Expectations. • Vendor-supported systems are actively managed to ensure compliance with SLA commitments.

Service Management and Accountability
All requests are managed through the centralized ITSM platform to ensure:
• Full visibility into request status and ownership.
• SLA tracking and performance measurement.
• Consistent documentation and auditability.
• Coordinated resolution across internal and external resources.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1203 522
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 49
APPENDIX C –PERFORMANCE, SLA, AND SERVICE

DELIVERY SAMPLES

OVERVIEW
This appendix provides supporting documentation demonstrating Infinity Technologies’ service performance, operational consistency, and ability to meet defined Service Level Agreements (SLAs) across IT and GIS services.

Supporting materials align with the service delivery model, SLA framework, and continuity approach described in Section 2.5 (Service Delivery Performance and SLA Framework) and related operational sections.

Included Documentation
• Ticket metrics and trend summaries
• Service performance reporting examples
• Representative GIS project examples
C.1 SERVICE PERFORMANCE AND DELIVERY METRICS
Historical service data demonstrates consistent delivery against defined SLA targets, supported by structured monitoring and continuous improvement. Performance tracking supports:
• SLA compliance dashboard (sample)
• Ticket volume and trend analysis
• Response and resolution performance by priority
C-2 SERVICE LEVEL MEASUREMENT FRAMEWORK

CATEGORY MEASUREMENT FOCUS
Response & Resolution Time to acknowledge and resolve by priority Service Demand Ticket volume and trends
SLA Compliance Performance against defined targets
Quality & Stability Incident recurrence and root cause trends C.3 TARGETS AND ESCALATION FRAMEWORK

PRIORITY TYPICAL IMPACT ESCALATION PATH RESPONSE
TIME
TARGET

RESOLUTION
Low (P4) Single user / noncritical issueHelp Desk / On-Site ≤ 30 minutes 1 business day Medium
(P3)
Standard issues /
limited impact
Technical Support ≤ 30 minutes 2–3 business days
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1204 523
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 50
High (P2) Multi-user or
system impact
Engineering ≤ 15 minutes Same or next
business day
Critical
(P1)
System outage /
security incident
Senior Engineering /
Leadership
≤ 15 minutes Continuous effort
until restoration
Response time reflects acknowledgment and initiation. Resolution varies based on complexity, dependencies, and system conditions.

C-4 REPORTING AND OPERATIONAL VISIBILITY
Service performance is communicated through dashboards and structured reports.

Reporting Provides
• SLA performance and compliance.
• Trends and recurring issues.
• Operational insights for planning and prioritization.

Review Cadence
• Ongoing operational check-ins.
• Quarterly service and performance reviews.

C-5 SERVICE PERFORMANCE DASHBOARD (SAMPLE)
The following dashboard illustrates how SLA performance, ticket trends, and system activity are tracked and reported, providing real-time visibility into service delivery and operational health.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1205 524
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 51
C-6 GIS PROJECT EXAMPLES
The following examples demonstrate GIS solutions supporting system integration, operational workflows, and public-facing services in municipal environments comparable to the City of Wildomar.

Table C-2 Representative GIS Projects

CLIENT SOLUTION SUMMARY KEY OUTCOMES LINK
City of
Seal
Beach,
CA
GIS Integration
with Permitting
(Tyler EPL)
Integrated master
address and parcel
data with permitting
system via GIS
services.

Improved data
accuracy;
streamlined
workflows; reduced
manual entry.
-
City of
Norco,
CA
CIP Dashboard
(WebGIS)
Developed
dashboard to track
project location,
status, budget, and
schedule.

Improved visibility;
enhanced
coordination;
supports executive
reporting.

Capital
Improvement
Project
Dashboard
City of
Laguna
Niguel,
CA
Public Property
Information
Tool
Developed publicfacing property
lookup with
integrated planning
data.

Reduced inquiries;
improved access;
centralized
information.

Property
Information Tool

1. City of Seal Beach — GIS Integration with Permitting Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1206 525
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 52
Figure C-1. GIS-integrated address and parcel data supporting permitting workflows and real-time validation.

2. City of Norco – CIP Dashboard
Figure C-2. WebGIS dashboard providing spatial visibility into capital projects, including status, budget, and timelines.

3. City of Laguna Niguel – Property Information Tool
Figure C-3. Public-facing property lookup tool integrating parcel data and planning resources.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1207 526
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 53
APPENDIX D – MUNICIPAL EXPERIENCE & PROJECT

REFERENCES

OVERVIEW OF EXPERIENCE
Infinity Technologies supports 100+ active municipal, public sector, and utility clients, delivering managed IT services, GIS services, system integration, cybersecurity, and project-based consulting.

These engagements include cities, counties, special districts, and utilities with environments comparable to the City of Wildomar in size, complexity, and operational requirements.

REPRESENTATIVE PROJECTS

CITY SERVICE
MODEL

SCOPE SUMMARY RELEVANCE TO WILDOMAR
City of San Juan
Capistrano, CA
Managed IT
& GIS
Services
Full IT operations (infrastructure,
Microsoft 365, cybersecurity, help
desk); GIS administration,
applications, and data
management; cross-department
system integration.

Directly aligned with
Wildomar’s scope,
demonstrating integrated
IT/GIS delivery, system
coordination, and continuous
service operations.

City of Eastvale,
CA
Managed IT
& GIS
Services
Managed IT services including help
desk, infrastructure,
cybersecurity; GIS support and
system integration across
departments.

Demonstrates combined IT
and GIS service delivery with
operational integration across
City systems.

City of Bell, CA Managed IT
& GIS
Services
IT infrastructure, secure access,
and incident response; GIS
support and coordination.

Comparable municipal
environment demonstrating
secure operations, system
support, and coordinated
service delivery.

City of Rancho
Santa
Margarita, CA
Managed IT
+ GIS
Support
On-site support, help desk,
infrastructure, cybersecurity; GIS
system support and application
integration.

Similar-sized city with strong
alignment to on-site support
and day-to-day operational
needs.

City of
Lakewood, CA
Managed IT
Services
24/7 help desk, infrastructure and
cloud administration,
cybersecurity, backup, and vendor
coordination.

Demonstrates structured,
SLA-driven service delivery in
a multi-department municipal
environment.

City of
Westminster,
CA
Managed IT
& GIS
Services
Combined IT infrastructure and
GIS services; system
administration and integration
across departments.

Reinforces experience
delivering unified IT/GIS
services consistent with
Wildomar’s integrated model.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1208 527
INFINITY TECHNOLOGIES | CITY OF WILDOMAR RFP 54

ADDITIONAL MUNICIPAL AND PUBLIC SECTOR CLIENTS
Infinity Technologies supports a broad portfolio of additional clients, including:
• Cities: Bell, Belmont, Burlingame, Chino Hills, Colton, Downey, Eastvale, Gilroy, Half Moon Bay, La Palma, Laguna Niguel, Lancaster, Malibu, Norco, Paramount, Pleasant Hill, Rancho Cordova, Rolling Hills Estates, Sacramento, Seal Beach, Signal Hill, Simi Valley, Sunnyvale, Thousand Oaks, Truckee, Vacaville, Wildomar, and others. • Counties & Agencies: Calaveras County, Imperial County, San Bernardino County Transportation Authority.
• Utilities & Districts: El Dorado Irrigation District, Mid-Peninsula Water District, North Tahoe Public Utility District, Valley Sanitation District. • Regional Organizations: Stanislaus Council of Governments, Stanislaus Regional Transit Authority.

Services across these engagements include:
• Managed IT services and help desk support.
• GIS system administration and consulting.
• Infrastructure and cybersecurity management.
• System integration and automation.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1209 528

INFINITY TECHNOLOGIES
www.inftechnologies.com

THANK YOU

FOR YOUR TIME AND CONSIDERATION
Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1210 529
Exhibit C
Insurance Requirements
Service Provider shall procure and maintain, for the duration of the Agreement, insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder by the Service Provider, its agents, representatives, or employees.

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:

1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

2. Automobile Liability: Insurance Services Office Form Number CA 0001 covering, Code 1 (any auto), or if Service Provider has no owned autos, Code 8 (hired) and 9 (non-owned), with limit no less than $1,000,000 per accident for bodily injury and property damage.

3. Workers’ Compensation insurance as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.
(Not required if Service Provider provides written verification it has no employees)

4. Professional Liability (Errors and Omissions) Insurance appropriate to the Service Provider’s profession, with limit no less than $2,000,000 per occurrence or claim, $2,000,000 aggregate. The Retroactive Date must be shown and must be before the date of the Agreement or the beginning of Agreement work. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the Agreement of work. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the Agreement effective date, the Service Provider must purchase “extended reporting” coverage for a minimum of five (5) years after completion of Agreement work. A copy of the claims reporting requirements must be submitted to the City for review.

If the Service Provider maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Service Provider. Any available insurance Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1211 530
proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:

The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Service Provider including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Service Provider’s insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used).

Primary Coverage
For any claims related to this Agreement, the Service Provider’s insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Service Provider’s insurance and shall not contribute with it.

Notice of Cancellation
Service Provider shall provide immediate written notice if (1) any of the required insurance policies is terminated; (2) the limits of any of the required polices are reduced; (3) or the deductible or self-insured retention is increased. In the event of any cancellation or reduction in coverage or limits of any insurance, Service Provider shall forthwith obtain and submit proof of substitute insurance.

Waiver of Subrogation
Service Provider hereby grants to City a waiver of any right to subrogation which any insurer of said Service Provider may acquire against the City by virtue of the payment of any loss under such insurance. Service Provider agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. However, the Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the City for all work performed by the Service Provider, its employees, agents and subcontractors.

Self-Insured Retentions
Self-insured retentions must be declared to and approved by the City. The City may require the Service Provider to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1212 531
policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City.

Acceptability of Insurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City.

Verification of Coverage
Service Provider shall furnish the City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive the Service Provider’s obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time.

Subcontractors
Service Provider shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and Service Provider shall ensure that City is an additional insured on insurance required from subcontractors.

Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

Docusign Envelope ID: 508204C7-F690-87A2-836B-1B7AB0FFB9E2 1213 532