Agenda packet — Milpitas City Council, January 21, 2025 (part 4 of 6)

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

252
Table 81: Q12o. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Supporting a diverse range of arts and cultural activities

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 324 95 69 84 68 62 103 76 79 36 42 49 42 62 56 208 280

TOTAL SATISFIED 66 65 66 70 64 67 65 60 72 57 62 55 76 65 71 67 67 Very satisfied 17 20 9 20 16 16 16 19 16 17 26 9 31 13 10 15 17 Somewhat satisfied

49 46 57 49 48 51 49 40 56 40 36 47 45 53 61 52 51
TOTAL DISSATISFIED 14 18 5 16 12 12 13 21 10 4 17 15 5 15 20 14 14 Somewhat dissatisfied 11 17 1 15 8 10 10 19 5 2 17 14 5 12 15 12 12 Very dissatisfied

3 2 4 2 3 2 3 3 5 2 0 1 0 3 5 3 3
NO OPINION/DK 20 17 29 14 25 21 22 19 18 38 21 29 20 20 9 19 18 No opinion/DK 20 17 29 14 25 21 22 19 18 38 21 29 20 20 9 19 18

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 66 65 59 68 100 0 66
Very satisfied 17 17 33 8 8 0 17
Somewhat satisfied

49 48 25 60 92 0 49
TOTAL DISSATISFIED 14 13 41 23 0 0 14
Somewhat dissatisfied 11 10 41 10 0 0 11
Very dissatisfied

3 3 0 13 0 0 3
NO OPINION/DK 20 22 0 9 0 0 20
No opinion/DK 20 22 0 9 0 0 20

Page 313 of 516 ends

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

253

Table 82: Q12p. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Keeping the community informed about important City programs and events

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 324 147 177 95 70 12 67 211 44 103 158 50 0 0 0 87 139 44 87 139 44

TOTAL SATISFIED 69 71 67 65 71 57 69 74 44 71 75 51 0 0 0 63 77 70 63 77 70 Very satisfied 19 19 20 20 22 5 31 19 3 19 23 7 0 0 0 18 22 16 18 22 16 Somewhat satisfied

49 52 47 45 49 52 38 55 42 52 52 44 0 0 0 45 55 54 45 55 54 TOTAL DISSATISFIED 18 15 20 19 19 33 10 16 36 13 14 33 0 0 0 21 12 17 21 12 17 Somewhat dissatisfied 13 10 15 14 15 17 8 14 12 8 12 21 0 0 0 10 11 14 10 11 14 Very dissatisfied

5 5 5 5 4 16 3 2 24 5 2 11 0 0 0 12 1 4 12 1 4
NO OPINION/DK 14 14 13 16 10 10 20 10 19 16 11 17 0 0 0 16 11 12 16 11 12 No opinion/DK 14 14 13 16 10 10 20 10 19 16 11 17 0 0 0 16 11 12 16 11 12

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

SATISFACTION
-------------------
Q18 LENGTH OF RESIDENCE IN MILPITAS
------------------------------------------------------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
SAT
--------
TOTAL
DISSAT
--------
VERY
--------
SMWT
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 324 41 203 245 54 45 122 167 135 22 77 241 153 164 126 27 57 32 53 76 103

TOTAL SATISFIED 69 86 78 79 38 78 78 78 60 54 76 67 75 65 82 44 52 64 64 78 76 Very satisfied 19 42 20 23 7 27 25 25 13 16 24 18 16 23 19 3 9 23 31 20 19 Somewhat satisfied

49 44 58 56 32 51 54 53 47 37 52 49 58 42 62 41 43 41 33 58 57 TOTAL DISSATISFIED 18 4 13 12 48 6 15 13 22 27 10 20 18 16 12 43 20 31 16 13 16 Somewhat dissatisfied 13 4 12 11 24 2 11 8 17 14 7 14 13 11 11 20 16 24 7 13 10 Very dissatisfied

5 0 1 1 23 4 4 4 5 13 3 5 5 5 1 23 4 8 9 0 6
NO OPINION/DK 14 10 9 9 14 17 6 9 18 20 14 13 7 19 6 13 28 4 20 9 9 No opinion/DK 14 10 9 9 14 17 6 9 18 20 14 13 7 19 6 13 28 4 20 9 9

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FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

254
Table 82: Q12p. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Keeping the community informed about important City programs and events

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

MILPITAS
-------------------
Q22 MODE OF COMMUTE
------------------------------------------
Q23 HOUSEHOLD INCOME
------------------------------------------
OWN
--------
RENT
--------
WFH
--------
COM
MUTE
--------
DON'T
WORK
--------
YES
--------
NO
--------
DRIVE
--------
RIDE
SHARE
--------
PUBLIC
TRANS
--------
WALK
--------
<$60K
--------
$60K-
$120K
--------
$120K-
$180K
--------
$180K+
--------
Column n-Size 324 207 96 73 163 67 90 73 76 2 5 4 31 94 75 70

TOTAL SATISFIED 69 67 72 57 74 69 83 63 85 100 82 54 62 72 82 60 Very satisfied 19 19 22 10 23 20 34 9 32 0 22 54 20 19 25 22 Somewhat satisfied

49 48 50 47 52 49 50 54 52 100 60 0 42 53 57 38
TOTAL DISSATISFIED 18 19 14 25 15 15 9 22 9 0 10 0 15 13 13 27 Somewhat dissatisfied 13 14 10 19 10 10 5 17 5 0 10 0 13 10 9 18 Very dissatisfied

5 5 4 6 4 4 4 5 4 0 0 0 3 2 4 9
NO OPINION/DK 14 14 14 18 11 16 8 15 6 0 8 46 22 15 5 13 No opinion/DK 14 14 14 18 11 16 8 15 6 0 8 46 22 15 5 13

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 324 165 156 58 78 45 65 39 32 181 136 136 110 71 75 65 104 81 139 185

TOTAL SATISFIED 69 67 71 59 66 79 69 75 80 67 73 63 73 77 69 77 78 50 73 66 Very satisfied 19 22 17 17 26 18 19 18 18 21 18 22 18 18 18 20 28 9 19 20 Somewhat satisfied

49 45 55 42 40 61 50 56 62 46 55 41 55 59 50 57 49 41 54 46 TOTAL DISSATISFIED 18 17 18 19 18 15 23 14 3 17 16 18 19 9 12 14 12 33 13 21 Somewhat dissatisfied 13 13 11 15 12 7 16 14 3 12 13 13 13 9 6 10 10 24 8 16 Very dissatisfied

5 3 7 5 6 7 6 0 0 6 3 5 7 0 5 4 2 9 5 5
NO OPINION/DK 14 17 10 22 17 6 8 11 18 16 11 19 8 14 20 9 10 17 15 13 No opinion/DK 14 17 10 22 17 6 8 11 18 16 11 19 8 14 20 9 10 17 15 13

Page 315 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

255
Table 82: Q12p. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Keeping the community informed about important City programs and events

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 69 66 67 69 79 71 64 75 68 59 67 67 82 77 57 70 71 Very satisfied 19 26 17 15 20 24 21 15 18 10 29 16 34 17 13 19 21 Somewhat satisfied

49 40 50 54 59 47 44 60 50 49 37 51 49 60 44 51 50
TOTAL DISSATISFIED 18 15 19 19 13 12 19 13 24 13 17 20 5 15 24 17 17 Somewhat dissatisfied 13 13 14 8 12 9 16 7 16 13 13 11 1 13 17 12 11 Very dissatisfied

5 2 5 10 1 3 3 6 8 0 4 9 4 2 6 5 6
NO OPINION/DK 14 19 14 12 8 16 17 12 8 28 16 13 12 8 19 13 12 No opinion/DK 14 19 14 12 8 16 17 12 8 28 16 13 12 8 19 13 12

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 69 68 74 59 100 0 69
Very satisfied 19 19 19 8 37 0 19
Somewhat satisfied

49 49 55 52 63 0 49
TOTAL DISSATISFIED 18 17 26 32 0 0 18
Somewhat dissatisfied 13 12 26 18 0 0 13
Very dissatisfied

5 5 0 13 0 0 5
NO OPINION/DK 14 14 0 9 0 0 14
No opinion/DK 14 14 0 9 0 0 14

Page 316 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

256

Table 83: Q12q. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing programs that celebrate diversity and inclusion of different cultures

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 65 66 64 61 69 61 67 69 45 65 71 55 0 0 0 52 76 56 52 76 56 Very satisfied 22 28 16 17 16 7 29 22 9 21 26 11 0 0 0 20 26 20 20 26 20 Somewhat satisfied

43 38 48 44 53 54 38 47 36 44 44 44 0 0 0 32 51 37 32 51 37 TOTAL DISSATISFIED 14 16 14 15 12 8 2 14 34 15 10 26 0 0 0 22 11 15 22 11 15 Somewhat dissatisfied 10 13 9 13 3 8 2 11 20 13 7 17 0 0 0 16 7 12 16 7 12 Very dissatisfied

4 3 5 2 9 0 0 3 14 2 4 10 0 0 0 6 4 3 6 4 3
NO OPINION/DK 21 19 22 24 18 31 31 17 20 21 19 19 0 0 0 25 13 29 25 13 29 No opinion/DK 21 19 22 24 18 31 31 17 20 21 19 19 0 0 0 25 13 29 25 13 29

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 65 76 71 72 51 81 73 75 58 27 79 61 69 62 74 51 55 60 57 77 68 Very satisfied 22 52 23 28 5 39 26 30 14 8 25 21 24 20 28 9 20 10 22 27 23 Somewhat satisfied

43 24 48 44 46 41 47 46 45 19 54 40 45 42 46 42 35 51 35 50 45 TOTAL DISSATISFIED 14 4 13 12 34 3 14 11 19 16 7 17 18 11 14 34 14 24 7 10 18 Somewhat dissatisfied 10 4 9 8 25 0 12 9 14 0 7 12 13 7 10 26 8 15 7 7 13 Very dissatisfied

4 0 4 3 9 3 1 2 5 16 0 5 5 3 4 9 6 9 0 3 4
NO OPINION/DK 21 21 16 17 15 17 13 14 23 56 14 22 13 27 12 15 31 16 36 13 15 No opinion/DK 21 21 16 17 15 17 13 14 23 56 14 22 13 27 12 15 31 16 36 13 15

Page 317 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

257
Table 83: Q12q. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing programs that celebrate diversity and inclusion of different cultures

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 65 62 71 63 73 51 80 64 81 100 87 54 64 67 72 66 Very satisfied 22 20 29 21 22 19 29 15 29 0 23 0 31 23 34 13 Somewhat satisfied

43 42 42 42 50 32 51 49 51 100 65 54 33 44 38 53
TOTAL DISSATISFIED 14 17 10 17 11 15 10 14 9 0 13 0 6 15 18 11 Somewhat dissatisfied 10 12 9 15 8 11 6 11 5 0 13 0 6 10 15 8 Very dissatisfied

4 5 1 1 3 4 4 3 4 0 0 0 0 5 3 3
NO OPINION/DK 21 21 19 21 16 33 11 22 10 0 0 46 29 18 10 23 No opinion/DK 21 21 19 21 16 33 11 22 10 0 0 46 29 18 10 23

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 65 61 70 66 68 68 59 69 60 67 62 67 63 65 65 67 78 46 66 64 Very satisfied 22 25 19 21 23 30 16 19 23 24 18 22 22 21 28 19 26 13 24 20 Somewhat satisfied

43 37 51 46 45 39 43 51 37 44 44 45 41 44 37 48 52 34 42 44 TOTAL DISSATISFIED 14 13 16 9 16 19 19 9 5 15 13 13 19 7 9 22 7 24 15 14 Somewhat dissatisfied 10 9 12 6 13 19 14 7 0 12 9 10 16 4 7 18 6 14 12 9 Very dissatisfied

4 4 4 3 3 0 5 2 5 2 4 3 3 4 2 4 1 10 3 5
NO OPINION/DK 21 26 14 25 17 12 22 22 35 18 25 20 18 28 25 12 15 30 19 22 No opinion/DK 21 26 14 25 17 12 22 22 35 18 25 20 18 28 25 12 15 30 19 22

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FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

258
Table 83: Q12q. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing programs that celebrate diversity and inclusion of different cultures

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 65 66 53 70 72 65 59 68 71 52 73 50 79 72 57 64 68 Very satisfied 22 29 17 19 20 29 22 20 18 22 33 12 33 13 16 18 22 Somewhat satisfied

43 38 36 51 52 36 37 48 53 30 40 38 46 59 41 46 46
TOTAL DISSATISFIED 14 13 14 17 12 10 16 20 12 15 15 20 2 14 17 14 13 Somewhat dissatisfied 10 8 10 17 7 7 11 17 8 13 12 13 2 11 14 10 10 Very dissatisfied

4 5 4 0 5 3 5 3 5 2 2 7 0 3 2 3 3
NO OPINION/DK 21 21 33 14 16 25 26 12 16 33 12 30 19 14 26 22 19 No opinion/DK 21 21 33 14 16 25 26 12 16 33 12 30 19 14 26 22 19

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 65 65 44 68 67 0 65
Very satisfied 22 21 44 23 37 0 22
Somewhat satisfied

43 44 0 45 30 0 43
TOTAL DISSATISFIED 14 13 56 23 13 0 14
Somewhat dissatisfied 10 9 56 23 13 0 10
Very dissatisfied

4 4 0 0 0 0 4
NO OPINION/DK 21 21 0 9 20 0 21
No opinion/DK 21 21 0 9 20 0 21

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

259

Table 84: Q12r. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Supporting local businesses

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 63 64 61 61 61 62 78 63 40 67 68 37 0 0 0 49 77 65 49 77 65 Very satisfied 17 17 17 20 17 0 37 13 10 20 19 7 0 0 0 20 19 11 20 19 11 Somewhat satisfied

45 47 44 41 44 62 41 50 30 47 50 30 0 0 0 28 58 54 28 58 54 TOTAL DISSATISFIED 16 16 16 13 19 17 2 15 39 14 12 31 0 0 0 29 12 9 29 12 9 Somewhat dissatisfied 12 14 11 9 11 17 1 12 28 12 9 22 0 0 0 24 10 5 24 10 5 Very dissatisfied

3 1 5 3 8 0 1 2 11 2 3 9 0 0 0 5 3 5 5 3 5
NO OPINION/DK 22 20 23 26 19 21 21 22 22 19 20 32 0 0 0 22 11 25 22 11 25 No opinion/DK 22 20 23 26 19 21 21 22 22 19 20 32 0 0 0 22 11 25 22 11 25

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 63 74 74 74 29 64 67 66 61 43 74 60 64 61 70 34 51 49 65 77 63 Very satisfied 17 32 19 21 5 21 16 18 18 11 29 14 16 20 19 0 4 12 30 21 18 Somewhat satisfied

45 42 55 53 24 43 51 49 43 32 45 46 48 42 51 34 47 37 35 56 45 TOTAL DISSATISFIED 16 1 14 12 41 12 16 15 15 23 11 17 17 15 14 29 12 30 11 9 18 Somewhat dissatisfied 12 1 11 10 29 12 14 14 11 8 9 13 14 11 13 19 8 15 10 7 16 Very dissatisfied

3 0 2 2 12 0 2 1 4 16 2 4 3 4 1 11 4 14 1 2 2
NO OPINION/DK 22 25 13 15 30 23 17 19 24 33 15 23 20 23 15 37 37 21 24 14 19 No opinion/DK 22 25 13 15 30 23 17 19 24 33 15 23 20 23 15 37 37 21 24 14 19

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FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

260
Table 84: Q12r. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Supporting local businesses

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 63 58 74 60 70 53 75 63 76 100 63 54 67 69 70 61 Very satisfied 17 14 27 11 19 20 26 11 24 0 20 54 36 21 18 13 Somewhat satisfied

45 44 46 49 51 33 49 52 52 100 43 0 32 48 52 48
TOTAL DISSATISFIED 16 18 9 17 13 15 12 14 11 0 37 0 5 14 20 14 Somewhat dissatisfied 12 14 9 15 10 14 9 12 8 0 27 0 3 12 18 10 Very dissatisfied

3 5 0 3 3 1 4 3 4 0 10 0 3 2 2 5
NO OPINION/DK 22 24 17 23 17 32 12 22 12 0 0 46 27 17 10 25 No opinion/DK 22 24 17 23 17 32 12 22 12 0 0 46 27 17 10 25

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 63 65 60 67 68 70 55 60 60 68 58 68 62 60 66 64 72 46 65 61 Very satisfied 17 18 18 24 24 7 10 13 27 20 15 24 9 19 23 14 26 4 19 17 Somewhat satisfied

45 47 43 43 44 63 45 47 33 49 43 44 53 41 44 50 45 42 47 44 TOTAL DISSATISFIED 16 15 17 10 18 18 18 11 12 15 14 15 18 11 9 20 11 24 14 16 Somewhat dissatisfied 12 12 13 9 14 17 13 11 9 13 12 12 14 10 9 16 8 18 12 12 Very dissatisfied

3 3 4 1 4 1 5 0 2 2 3 3 3 1 0 4 3 6 2 4
NO OPINION/DK 22 21 23 23 14 11 27 28 29 16 28 18 21 29 24 16 18 30 20 23 No opinion/DK 22 21 23 23 14 11 27 28 29 16 28 18 21 29 24 16 18 30 20 23

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

261
Table 84: Q12r. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Supporting local businesses

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 63 69 60 67 56 69 62 62 59 51 70 49 77 68 60 63 65 Very satisfied 17 25 8 14 23 24 14 15 20 11 19 19 28 11 15 17 19 Somewhat satisfied

45 44 52 53 33 45 48 47 39 39 51 30 50 57 45 46 47
TOTAL DISSATISFIED 16 16 13 16 15 11 16 17 17 7 18 29 3 19 13 16 15 Somewhat dissatisfied 12 12 12 15 11 9 13 15 11 5 18 26 2 14 10 13 13 Very dissatisfied

3 4 1 1 4 2 3 2 6 2 0 2 1 5 3 3 3
NO OPINION/DK 22 15 27 17 29 19 22 21 24 42 12 23 19 13 26 20 19 No opinion/DK 22 15 27 17 29 19 22 21 24 42 12 23 19 13 26 20 19

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 63 62 74 68 73 0 63
Very satisfied 17 16 19 22 45 0 17
Somewhat satisfied

45 45 55 46 27 0 45
TOTAL DISSATISFIED 16 15 26 23 20 0 16
Somewhat dissatisfied 12 11 26 23 20 0 12
Very dissatisfied

3 4 0 0 0 0 3
NO OPINION/DK 22 23 0 9 7 0 22
No opinion/DK 22 23 0 9 7 0 22

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262

Table 85: Q12s. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Developing programs that promote clean energy, water conservation, and recycling

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 60 63 58 55 61 64 75 63 28 65 68 26 0 0 0 49 73 66 49 73 66 Very satisfied 19 21 17 17 20 0 38 17 3 23 22 2 0 0 0 18 20 22 18 20 22 Somewhat satisfied

41 42 41 38 41 64 38 46 25 42 47 25 0 0 0 31 53 44 31 53 44 TOTAL DISSATISFIED 18 18 18 22 14 8 4 17 39 13 15 34 0 0 0 27 13 16 27 13 16 Somewhat dissatisfied 15 17 13 19 5 8 4 16 26 12 14 22 0 0 0 18 13 13 18 13 13 Very dissatisfied

3 1 5 3 9 0 0 2 13 1 1 12 0 0 0 10 1 3 10 1 3
NO OPINION/DK 22 19 24 23 25 28 20 20 33 22 16 40 0 0 0 24 13 17 24 13 17 No opinion/DK 22 19 24 23 25 28 20 20 33 22 16 40 0 0 0 24 13 17 24 13 17

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 60 80 72 73 26 64 65 64 58 47 73 57 62 60 71 25 44 59 65 65 64 Very satisfied 19 42 20 24 5 35 22 25 11 18 24 17 19 20 22 3 10 16 31 20 18 Somewhat satisfied

41 38 51 49 21 29 43 39 46 28 49 40 43 40 48 21 34 44 34 45 46 TOTAL DISSATISFIED 18 6 14 12 51 11 20 17 19 14 12 20 19 17 12 52 24 28 9 12 19 Somewhat dissatisfied 15 6 12 11 37 11 16 15 16 1 10 17 17 12 12 42 18 10 9 12 18 Very dissatisfied

3 0 1 1 14 0 3 2 3 12 2 4 2 4 0 10 6 18 0 0 1
NO OPINION/DK 22 15 15 15 23 25 16 18 23 39 15 23 19 23 18 24 31 13 25 23 17 No opinion/DK 22 15 15 15 23 25 16 18 23 39 15 23 19 23 18 24 31 13 25 23 17

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263
Table 85: Q12s. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Developing programs that promote clean energy, water conservation, and recycling

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 60 58 69 56 59 72 66 51 69 100 49 0 55 63 74 56 Very satisfied 19 17 26 15 19 25 26 10 27 0 10 0 38 18 23 16 Somewhat satisfied

41 41 43 41 40 47 40 41 42 100 39 0 17 45 51 40
TOTAL DISSATISFIED 18 19 11 22 17 12 14 20 15 0 23 0 18 19 15 16 Somewhat dissatisfied 15 14 10 17 15 12 12 19 12 0 23 0 14 19 12 13 Very dissatisfied

3 4 2 5 2 0 2 1 2 0 0 0 4 0 3 4
NO OPINION/DK 22 24 20 22 24 16 20 29 16 0 29 100 27 18 11 28 No opinion/DK 22 24 20 22 24 16 20 29 16 0 29 100 27 18 11 28

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 60 65 56 58 66 65 49 63 76 63 59 63 56 69 58 72 69 42 64 57 Very satisfied 19 23 15 22 22 12 16 18 29 19 20 22 14 23 22 16 29 7 19 19 Somewhat satisfied

41 42 41 36 44 54 33 45 47 44 40 41 41 46 35 56 41 35 45 38 TOTAL DISSATISFIED 18 14 22 23 16 17 21 9 9 18 15 19 19 9 12 21 11 29 16 19 Somewhat dissatisfied 15 13 16 22 11 14 18 9 9 15 13 16 16 9 12 17 11 19 14 15 Very dissatisfied

3 1 6 1 5 4 3 0 0 3 1 3 3 0 0 4 0 10 2 4
NO OPINION/DK 22 21 22 19 18 17 31 28 15 18 26 19 25 22 30 7 19 29 19 24 No opinion/DK 22 21 22 19 18 17 31 28 15 18 26 19 25 22 30 7 19 29 19 24

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

264
Table 85: Q12s. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Developing programs that promote clean energy, water conservation, and recycling

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 60 71 59 56 60 71 61 58 53 42 77 61 70 61 60 62 64 Very satisfied 19 29 16 9 23 24 23 16 15 12 31 16 39 15 10 19 21 Somewhat satisfied

41 42 43 46 36 47 39 43 39 31 46 44 31 46 50 44 44
TOTAL DISSATISFIED 18 14 15 24 14 14 14 18 25 18 8 17 15 18 16 17 16 Somewhat dissatisfied 15 13 14 17 13 13 13 15 17 17 4 15 15 15 16 15 15 Very dissatisfied

3 1 1 6 1 1 1 3 9 1 4 2 0 3 0 1 2
NO OPINION/DK 22 16 26 21 26 15 25 23 22 40 15 22 15 22 23 21 19 No opinion/DK 22 16 26 21 26 15 25 23 22 40 15 22 15 22 23 21 19

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 60 59 74 69 87 0 60
Very satisfied 19 19 0 9 37 0 19
Somewhat satisfied

41 40 74 60 50 0 41
TOTAL DISSATISFIED 18 18 0 23 13 0 18
Somewhat dissatisfied 15 15 0 23 13 0 15
Very dissatisfied

3 3 0 0 0 0 3
NO OPINION/DK 22 23 26 8 0 0 22
No opinion/DK 22 23 26 8 0 0 22

Page 325 of 516 ends

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265

Table 86: Q12t. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing emergency 911 and fire response

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 82 81 83 84 81 86 94 81 72 86 85 67 0 0 0 75 88 83 75 88 83 Very satisfied 46 46 47 51 47 10 72 39 42 45 51 33 0 0 0 43 46 43 43 46 43 Somewhat satisfied

36 36 36 32 34 76 22 41 29 41 33 34 0 0 0 32 42 39 32 42 39 TOTAL DISSATISFIED 8 10 6 5 9 5 0 8 17 7 9 7 0 0 0 13 10 2 13 10 2 Somewhat dissatisfied 6 9 3 5 2 0 0 7 9 7 7 2 0 0 0 8 8 2 8 8 2 Very dissatisfied

2 1 3 0 6 5 0 1 8 0 2 5 0 0 0 5 1 0 5 1 0
NO OPINION/DK 10 9 11 12 10 9 6 11 11 8 6 26 0 0 0 12 2 15 12 2 15 No opinion/DK 10 9 11 12 10 9 6 11 11 8 6 26 0 0 0 12 2 15 12 2 15

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 82 88 88 88 69 77 87 84 81 75 83 82 86 80 89 67 82 80 81 87 81 Very satisfied 46 61 48 50 29 38 43 42 50 55 38 50 47 46 51 28 43 38 58 49 43 Somewhat satisfied

36 26 40 37 40 39 44 43 30 20 44 33 38 34 39 39 39 41 23 38 38 TOTAL DISSATISFIED 8 1 7 6 19 2 6 5 10 14 11 7 6 9 5 11 3 16 7 6 8 Somewhat dissatisfied 6 1 6 5 13 2 6 5 8 1 10 5 5 7 4 11 2 8 5 5 7 Very dissatisfied

2 0 1 1 6 0 1 0 2 12 1 2 1 2 2 0 1 9 1 1 1
NO OPINION/DK 10 11 5 6 12 20 6 10 9 11 7 10 8 11 5 22 15 4 13 6 10 No opinion/DK 10 11 5 6 12 20 6 10 9 11 7 10 8 11 5 22 15 4 13 6 10

Page 326 of 516 ends

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266
Table 86: Q12t. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing emergency 911 and fire response

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 82 81 87 83 83 86 84 82 83 100 100 54 88 79 89 85 Very satisfied 46 44 51 43 40 70 42 37 40 100 54 54 67 44 45 41 Somewhat satisfied

36 37 35 39 43 16 42 45 43 0 46 0 22 34 45 44
TOTAL DISSATISFIED 8 8 7 5 9 5 10 7 12 0 0 0 3 11 8 2
Somewhat dissatisfied 6 6 5 5 7 5 8 5 10 0 0 0 3 9 7 2
Very dissatisfied

2 2 1 0 2 0 2 1 2 0 0 0 0 2 1 0
NO OPINION/DK 10 11 7 12 9 9 6 12 5 0 0 46 9 10 2 13
No opinion/DK 10 11 7 12 9 9 6 12 5 0 0 46 9 10 2 13

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 82 85 80 77 82 85 82 88 87 81 85 80 83 88 83 82 81 83 82 82 Very satisfied 46 43 50 41 38 42 49 61 57 40 54 39 46 59 56 39 39 53 48 45 Somewhat satisfied

36 41 30 36 44 43 32 27 31 41 30 41 37 29 27 43 42 30 35 37 TOTAL DISSATISFIED 8 5 11 10 12 3 9 3 0 9 5 11 6 2 5 12 8 7 8 8 Somewhat dissatisfied 6 4 9 6 11 1 9 3 0 7 5 9 6 2 4 11 7 3 7 5 Very dissatisfied

2 1 2 3 1 2 0 0 0 2 0 2 1 0 1 2 1 4 1 2
NO OPINION/DK 10 11 9 13 7 11 10 8 13 10 10 10 10 10 12 6 11 10 9 10 No opinion/DK 10 11 9 13 7 11 10 8 13 10 10 10 10 10 12 6 11 10 9 10

Page 327 of 516 ends

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267
Table 86: Q12t. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing emergency 911 and fire response

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 82 82 88 81 82 84 85 81 79 86 88 85 90 75 76 81 82 Very satisfied 46 36 53 45 56 46 42 48 50 71 41 39 50 29 53 42 44 Somewhat satisfied

36 46 35 36 26 38 43 32 29 16 46 46 40 46 23 39 38
TOTAL DISSATISFIED 8 7 2 11 8 7 4 10 12 5 7 7 3 9 14 8 7 Somewhat dissatisfied 6 5 2 10 8 4 4 10 8 5 5 3 3 9 14 8 6 Very dissatisfied

2 2 0 1 0 3 0 0 4 0 2 4 0 0 0 1 1
NO OPINION/DK 10 11 10 9 10 9 12 10 9 8 5 8 7 16 10 11 10 No opinion/DK 10 11 10 9 10 9 12 10 9 8 5 8 7 16 10 11 10

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 82 82 100 64 100 0 82
Very satisfied 46 46 66 54 37 0 46
Somewhat satisfied

36 36 34 10 63 0 36
TOTAL DISSATISFIED 8 8 0 28 0 0 8
Somewhat dissatisfied 6 6 0 28 0 0 6
Very dissatisfied

2 2 0 0 0 0 2
NO OPINION/DK 10 10 0 9 0 0 10
No opinion/DK 10 10 0 9 0 0 10

Page 328 of 516 ends

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268

Table 87: Q12u. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing rent relief to prevent residents from becoming homeless

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 49 50 48 43 55 41 53 52 27 50 57 25 0 0 0 46 63 50 46 63 50 Very satisfied 20 16 22 21 27 0 22 21 10 15 26 9 0 0 0 21 21 25 21 21 25 Somewhat satisfied

29 34 25 21 28 41 31 31 17 34 32 17 0 0 0 25 41 25 25 41 25 TOTAL DISSATISFIED 18 22 15 16 14 8 11 18 28 14 18 24 0 0 0 27 16 19 27 16 19 Somewhat dissatisfied 13 17 10 11 10 8 9 16 9 12 13 17 0 0 0 18 12 18 18 12 18 Very dissatisfied

4 5 4 4 5 0 2 2 19 2 5 7 0 0 0 10 4 1 10 4 1
NO OPINION/DK 33 28 38 42 30 51 36 30 45 36 24 51 0 0 0 26 21 31 26 21 31 No opinion/DK 33 28 38 42 30 51 36 30 45 36 24 51 0 0 0 26 21 31 26 21 31

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 49 51 60 58 23 52 57 55 45 22 69 43 47 52 53 21 38 49 62 51 48 Very satisfied 20 39 21 24 5 29 20 22 17 11 25 18 18 22 21 8 10 22 25 27 17 Somewhat satisfied

29 12 39 34 18 23 37 33 27 11 44 25 29 31 32 13 28 27 37 24 31 TOTAL DISSATISFIED 18 7 18 16 27 18 16 17 19 16 17 18 22 14 22 19 23 20 11 13 19 Somewhat dissatisfied 13 7 15 13 14 18 13 15 13 4 15 13 18 9 20 8 16 10 4 13 16 Very dissatisfied

4 0 4 3 13 0 3 2 6 12 2 5 4 5 3 11 7 10 8 0 3
NO OPINION/DK 33 42 22 25 50 30 27 28 36 62 14 39 31 34 25 60 39 31 27 36 33 No opinion/DK 33 42 22 25 50 30 27 28 36 62 14 39 31 34 25 60 39 31 27 36 33

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269
Table 87: Q12u. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing rent relief to prevent residents from becoming homeless

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 49 42 64 43 55 43 73 32 73 100 70 54 51 56 60 42 Very satisfied 20 15 30 20 20 16 28 11 23 100 27 54 34 23 25 10 Somewhat satisfied

29 27 35 23 35 27 45 21 50 0 43 0 16 32 35 32
TOTAL DISSATISFIED 18 17 19 17 20 11 15 28 15 0 22 0 21 18 17 12 Somewhat dissatisfied 13 12 15 14 17 5 11 25 11 0 22 0 11 13 14 10 Very dissatisfied

4 5 4 3 3 6 4 3 4 0 0 0 10 6 3 1
NO OPINION/DK 33 41 16 39 25 45 12 40 11 0 8 46 28 26 23 46 No opinion/DK 33 41 16 39 25 45 12 40 11 0 8 46 28 26 23 46

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 49 49 48 58 51 49 48 40 47 53 46 54 49 43 51 56 55 32 54 45 Very satisfied 20 21 19 20 25 18 21 10 19 22 18 23 20 14 22 15 27 11 19 20 Somewhat satisfied

29 29 29 38 26 31 27 30 28 31 28 31 29 29 30 41 28 21 35 25 TOTAL DISSATISFIED 18 18 18 19 24 16 15 12 11 20 13 22 15 11 13 23 13 25 18 18 Somewhat dissatisfied 13 16 11 13 22 13 10 12 6 17 9 18 11 9 7 20 10 18 13 13 Very dissatisfied

4 3 6 6 2 3 5 0 5 4 4 4 4 2 6 3 3 7 4 4
NO OPINION/DK 33 33 34 23 25 35 37 48 42 27 41 24 36 45 36 21 32 43 29 37 No opinion/DK 33 33 34 23 25 35 37 48 42 27 41 24 36 45 36 21 32 43 29 37

Page 330 of 516 ends

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270
Table 87: Q12u. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing rent relief to prevent residents from becoming homeless

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 49 53 46 54 45 51 48 55 42 26 63 41 59 49 49 49 52 Very satisfied 20 22 19 23 16 24 19 15 23 9 23 12 29 18 24 20 21 Somewhat satisfied

29 31 27 31 30 28 29 40 19 18 40 29 30 30 25 29 31
TOTAL DISSATISFIED 18 22 14 20 12 19 18 17 18 8 18 15 14 21 25 19 19 Somewhat dissatisfied 13 20 10 14 9 16 15 11 12 5 18 13 10 18 17 15 15 Very dissatisfied

4 2 4 6 3 2 3 6 7 3 0 1 4 3 8 4 4
NO OPINION/DK 33 26 40 27 43 30 34 28 39 66 19 44 27 30 26 32 29 No opinion/DK 33 26 40 27 43 30 34 28 39 66 19 44 27 30 26 32 29

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 49 47 44 60 80 0 49
Very satisfied 20 19 25 37 8 0 20
Somewhat satisfied

29 28 19 23 72 0 29
TOTAL DISSATISFIED 18 17 56 23 13 0 18
Somewhat dissatisfied 13 12 56 23 13 0 13
Very dissatisfied

4 5 0 0 0 0 4
NO OPINION/DK 33 35 0 16 7 0 33
No opinion/DK 33 35 0 16 7 0 33

Page 331 of 516 ends

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271

Table 88: Q12v. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing social service support, programs and resources

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL SATISFIED 61 59 62 64 59 59 64 66 33 58 70 37 0 0 0 51 74 67 51 74 67 Very satisfied 17 17 17 19 17 0 23 17 4 12 23 5 0 0 0 16 21 9 16 21 9 Somewhat satisfied

44 42 45 46 42 59 40 48 29 45 47 33 0 0 0 35 53 59 35 53 59 TOTAL DISSATISFIED 13 17 10 9 13 8 3 11 38 13 12 17 0 0 0 24 11 9 24 11 9 Somewhat dissatisfied 10 14 6 4 8 8 2 9 23 10 9 10 0 0 0 18 8 7 18 8 7 Very dissatisfied

3 2 4 5 4 0 2 2 15 3 3 7 0 0 0 6 3 2 6 3 2
NO OPINION/DK 26 24 28 27 28 33 33 24 29 30 18 45 0 0 0 24 15 24 24 15 24 No opinion/DK 26 24 28 27 28 33 33 24 29 30 18 45 0 0 0 24 15 24 24 15 24

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 61 72 71 71 29 62 69 67 55 44 78 56 60 60 69 21 58 51 60 67 61 Very satisfied 17 26 19 20 5 23 19 20 12 23 20 16 15 19 18 0 6 18 18 21 19 Somewhat satisfied

44 46 52 51 24 40 50 47 43 21 58 40 45 41 51 21 52 33 42 46 42 TOTAL DISSATISFIED 13 1 11 9 38 7 16 14 12 14 11 14 17 10 14 31 13 21 9 12 13 Somewhat dissatisfied 10 1 9 7 26 7 13 12 9 1 10 10 13 7 12 21 9 9 7 10 12 Very dissatisfied

3 0 2 2 12 0 3 2 3 12 1 4 3 4 2 10 4 11 2 2 1
NO OPINION/DK 26 27 18 19 33 31 15 19 32 42 11 30 23 29 17 48 29 28 31 21 26 No opinion/DK 26 27 18 19 33 31 15 19 32 42 11 30 23 29 17 48 29 28 31 21 26

Page 332 of 516 ends

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

272
Table 88: Q12v. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing social service support, programs and resources

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 61 55 73 59 65 56 69 60 72 100 25 54 60 65 72 54 Very satisfied 17 15 25 16 13 26 21 4 17 100 12 54 24 17 23 11 Somewhat satisfied

44 41 48 43 52 30 48 56 55 0 13 0 36 48 49 43
TOTAL DISSATISFIED 13 15 10 13 14 9 13 14 11 0 66 0 23 15 12 12 Somewhat dissatisfied 10 11 10 10 11 9 11 11 8 0 66 0 15 13 10 9 Very dissatisfied

3 4 0 3 3 0 2 3 3 0 0 0 8 1 1 3
NO OPINION/DK 26 30 17 28 21 34 17 26 18 0 8 46 17 21 17 34 No opinion/DK 26 30 17 28 21 34 17 26 18 0 8 46 17 21 17 34

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL SATISFIED 61 59 62 63 67 69 53 64 53 66 56 65 60 59 63 60 67 52 61 60 Very satisfied 17 14 20 12 23 21 11 21 16 19 15 18 15 18 24 21 21 1 23 12 Somewhat satisfied

44 45 43 51 44 47 43 44 37 47 42 47 45 41 38 39 46 50 39 48 TOTAL DISSATISFIED 13 13 14 18 12 13 18 4 5 14 11 14 16 5 10 21 7 17 15 11 Somewhat dissatisfied 10 11 9 18 7 13 10 4 5 12 7 12 11 5 9 15 5 13 12 8 Very dissatisfied

3 2 5 0 4 0 8 0 0 2 4 3 4 0 2 6 2 5 4 3
NO OPINION/DK 26 28 24 19 22 19 29 32 41 20 33 20 25 36 27 19 26 31 23 28 No opinion/DK 26 28 24 19 22 19 29 32 41 20 33 20 25 36 27 19 26 31 23 28

Page 333 of 516 ends

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273
Table 88: Q12v. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Providing social service support, programs and resources

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL SATISFIED 61 64 54 68 59 59 59 63 62 44 64 49 64 66 66 62 63 Very satisfied 17 18 9 20 20 21 10 24 15 12 19 13 31 7 19 17 18 Somewhat satisfied

44 45 45 48 38 38 49 39 46 33 45 36 33 59 47 45 45
TOTAL DISSATISFIED 13 16 9 12 13 18 10 14 14 9 11 20 10 11 14 14 13 Somewhat dissatisfied 10 13 8 11 7 14 9 10 8 8 11 17 10 8 7 10 10 Very dissatisfied

3 2 1 1 6 4 1 4 6 1 0 3 0 3 7 3 3
NO OPINION/DK 26 21 37 19 29 23 32 23 24 47 25 30 26 23 20 24 24 No opinion/DK 26 21 37 19 29 23 32 23 24 47 25 30 26 23 20 24 24

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL SATISFIED 61 60 44 68 80 0 61
Very satisfied 17 17 0 23 28 0 17
Somewhat satisfied

44 44 44 45 52 0 44
TOTAL DISSATISFIED 13 13 14 23 13 0 13
Somewhat dissatisfied 10 10 14 10 13 0 10
Very dissatisfied

3 3 0 13 0 0 3
NO OPINION/DK 26 27 41 9 7 0 26
No opinion/DK 26 27 41 9 7 0 26

Page 334 of 516 ends

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274

Table 89: Q12w. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Maintaining landscaping in public areas and along city streets

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

TOTAL SATISFIED 70 74 67 65 72 50 80 73 44 70 78 47 61 81 62 59 74 75 60 78 70 Very satisfied 19 25 14 16 14 0 30 19 7 19 22 11 20 25 23 14 23 17 17 24 19 Somewhat satisfied

51 48 53 49 58 50 50 54 37 51 56 36 42 56 40 45 51 59 43 53 52 TOTAL DISSATISFIED 24 21 25 27 20 50 11 21 54 26 15 45 34 16 32 30 19 22 32 17 26 Somewhat dissatisfied 17 16 18 19 14 30 8 17 33 18 12 32 20 14 29 19 15 22 19 14 25 Very dissatisfied

6 5 8 7 6 19 3 5 20 8 3 13 15 2 3 11 4 0 13 3 1
NO OPINION/DK 6 5 8 8 8 0 9 6 2 4 7 8 4 3 5 12 6 3 8 5 4 No opinion/DK 6 5 8 8 8 0 9 6 2 4 7 8 4 3 5 12 6 3 8 5 4

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 647 81 422 503 107 85 234 318 280 49 136 488 308 324 252 55 102 59 123 144 213

TOTAL SATISFIED 70 86 78 79 38 72 76 75 66 65 75 68 66 75 72 39 58 62 78 78 69 Very satisfied 19 43 19 23 6 19 18 19 21 16 20 19 19 21 21 8 15 10 29 21 18 Somewhat satisfied

51 43 59 56 31 52 57 56 45 49 55 49 47 54 51 31 43 51 49 57 52 TOTAL DISSATISFIED 24 8 18 16 61 28 20 22 25 20 18 25 28 19 23 51 32 35 16 17 24 Somewhat dissatisfied 17 4 15 13 39 20 15 16 18 15 15 18 20 14 18 31 19 28 7 14 20 Very dissatisfied

6 4 3 3 22 9 5 6 7 5 3 7 8 5 4 20 12 7 10 3 4
NO OPINION/DK 6 6 4 5 1 0 4 3 9 15 6 7 6 6 5 10 11 3 6 5 7 No opinion/DK 6 6 4 5 1 0 4 3 9 15 6 7 6 6 5 10 11 3 6 5 7

Page 335 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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275
Table 89: Q12w. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Maintaining landscaping in public areas and along city streets

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 70 69 74 71 70 74 75 63 75 67 82 46 63 77 77 61 Very satisfied 19 18 24 18 19 22 24 15 25 0 6 0 28 22 21 16 Somewhat satisfied

51 50 50 53 50 52 52 48 50 67 76 46 35 55 56 45
TOTAL DISSATISFIED 24 26 19 26 23 19 18 30 18 33 18 0 23 20 18 33 Somewhat dissatisfied 17 20 12 20 18 13 13 23 14 0 18 0 17 16 13 19 Very dissatisfied

6 7 7 6 5 7 4 7 4 33 0 0 6 3 5 14
NO OPINION/DK 6 5 7 3 7 7 7 8 7 0 0 54 14 3 4 6
No opinion/DK 6 5 7 3 7 7 7 8 7 0 0 54 14 3 4 6

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

TOTAL SATISFIED 70 72 68 76 65 68 77 68 73 69 73 70 73 70 77 70 77 55 73 68 Very satisfied 19 17 21 21 26 17 15 14 20 22 16 24 16 17 23 18 23 12 20 18 Somewhat satisfied

51 54 47 55 39 51 62 54 52 47 57 46 58 53 54 52 54 43 53 49 TOTAL DISSATISFIED 24 22 25 16 27 28 20 25 20 24 21 22 23 22 15 26 18 36 20 26 Somewhat dissatisfied 17 15 20 9 20 23 14 18 15 17 15 16 18 17 11 21 14 23 16 18 Very dissatisfied

6 7 5 6 7 5 7 6 4 6 6 6 6 5 4 5 5 12 4 8
NO OPINION/DK 6 6 7 9 8 4 3 8 8 7 5 8 3 8 8 4 5 9 6 6
No opinion/DK 6 6 7 9 8 4 3 8 8 7 5 8 3 8 8 4 5 9 6 6

Page 336 of 516 ends

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276
Table 89: Q12w. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Maintaining landscaping in public areas and along city streets

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

TOTAL SATISFIED 70 69 78 69 69 76 69 71 66 62 83 70 70 60 76 69 72 Very satisfied 19 20 14 25 17 15 19 25 18 22 30 19 18 6 23 16 19 Somewhat satisfied

51 49 64 45 51 61 50 45 49 41 53 51 52 54 52 52 53
TOTAL DISSATISFIED 24 22 19 25 23 19 24 22 28 32 12 27 22 29 20 25 22 Somewhat dissatisfied 17 15 14 20 17 16 14 16 23 20 7 21 17 21 14 18 16 Very dissatisfied

6 7 5 5 6 3 10 5 5 12 5 6 4 8 6 6 6
NO OPINION/DK 6 9 2 5 8 5 7 8 6 6 5 3 9 11 4 7 7
No opinion/DK 6 9 2 5 8 5 7 8 6 6 5 3 9 11 4 7 7

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

TOTAL SATISFIED 70 69 71 95 81 72 68
Very satisfied 19 18 26 48 12 20 19
Somewhat satisfied

51 51 46 47 69 52 50
TOTAL DISSATISFIED 24 25 22 5 19 23 24
Somewhat dissatisfied 17 18 22 0 19 17 17
Very dissatisfied

6 7 0 5 0 7 6
NO OPINION/DK 6 7 6 0 0 5 8
No opinion/DK 6 7 6 0 0 5 8

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

277

Table 90: Q12x. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Operating Milpitas SMART, an on-demand ride-sharing service

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

TOTAL SATISFIED 50 56 45 41 53 36 40 59 28 53 55 38 46 66 54 41 61 60 43 64 57 Very satisfied 16 19 14 11 18 14 15 19 6 18 18 11 18 20 30 12 18 29 15 19 29 Somewhat satisfied

34 37 31 30 35 22 24 40 22 34 37 27 28 46 24 28 43 31 28 45 28 TOTAL DISSATISFIED 9 11 8 7 9 4 5 8 21 11 9 8 10 6 6 18 8 20 14 7 14 Somewhat dissatisfied 6 9 4 5 4 0 3 6 11 6 7 6 8 6 6 11 4 16 9 5 12 Very dissatisfied

3 3 3 2 5 4 1 2 10 5 2 2 2 0 0 7 4 3 4 2 2
NO OPINION/DK 40 32 47 52 39 61 56 33 51 37 36 54 44 28 41 41 31 21 43 29 28 No opinion/DK 40 32 47 52 39 61 56 33 51 37 36 54 44 28 41 41 31 21 43 29 28

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL SATISFIED 50 55 56 56 31 78 76 77 27 12 81 43 52 49 57 30 37 43 52 59 52 Very satisfied 16 30 17 19 9 48 19 27 7 3 31 13 18 15 21 5 17 13 18 16 16 Somewhat satisfied

34 26 40 37 22 30 58 50 20 9 50 30 34 34 36 25 20 29 34 44 36 TOTAL DISSATISFIED 9 5 8 7 22 10 8 8 12 0 10 10 11 8 9 18 8 16 5 8 12 Somewhat dissatisfied 6 5 5 5 13 9 6 7 7 0 8 6 8 5 7 8 5 14 5 6 6 Very dissatisfied

3 0 2 2 9 1 2 2 5 0 1 4 3 3 2 10 3 2 0 2 5
NO OPINION/DK 40 39 36 37 48 12 16 15 61 88 10 47 37 43 33 52 55 42 43 33 36 No opinion/DK 40 39 36 37 48 12 16 15 61 88 10 47 37 43 33 52 55 42 43 33 36

Page 338 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

278
Table 90: Q12x. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Operating Milpitas SMART, an on-demand ride-sharing service

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL SATISFIED 50 47 54 51 57 34 71 41 68 100 90 100 56 54 67 38 Very satisfied 16 15 19 15 21 8 25 17 23 75 22 46 13 19 18 17 Somewhat satisfied

34 32 35 36 36 26 46 23 44 25 68 54 42 36 48 20
TOTAL DISSATISFIED 9 9 11 8 10 9 9 11 9 0 5 0 12 14 5 9 Somewhat dissatisfied 6 6 9 7 6 6 6 6 6 0 5 0 8 10 4 5
Very dissatisfied

3 3 1 1 4 2 3 5 3 0 0 0 4 4 1 4
NO OPINION/DK 40 45 35 41 33 57 20 48 23 0 4 0 32 32 28 53 No opinion/DK 40 45 35 41 33 57 20 48 23 0 4 0 32 32 28 53

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

TOTAL SATISFIED 50 53 47 61 54 47 49 42 41 54 45 57 48 41 51 55 59 34 53 48 Very satisfied 16 18 14 16 24 15 12 16 10 19 13 21 14 13 14 17 24 8 15 17 Somewhat satisfied

34 35 33 45 29 32 37 26 32 35 33 36 35 29 37 39 35 26 38 31 TOTAL DISSATISFIED 9 10 9 14 13 9 6 4 7 12 5 13 7 5 9 12 5 13 11 8 Somewhat dissatisfied 6 5 8 10 8 9 3 3 2 9 3 9 5 3 3 9 4 10 6 7 Very dissatisfied

3 4 1 4 5 1 3 1 5 4 2 5 2 2 7 3 0 3 5 2
NO OPINION/DK 40 37 44 25 34 43 45 55 52 33 49 30 44 53 40 33 37 52 36 44 No opinion/DK 40 37 44 25 34 43 45 55 52 33 49 30 44 53 40 33 37 52 36 44

Page 339 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

279
Table 90: Q12x. Here is the same list of services provided to residents. This time, after each one, please indicate how satisfied you are with that service. : Operating Milpitas SMART, an on-demand ride-sharing service

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

TOTAL SATISFIED 50 55 51 54 40 57 51 49 45 32 60 42 59 61 46 52 53 Very satisfied 16 22 12 16 12 21 17 10 17 8 26 13 23 14 10 14 17 Somewhat satisfied

34 32 39 38 27 36 34 39 28 24 33 29 36 47 36 38 35
TOTAL DISSATISFIED 9 12 6 13 4 11 8 10 8 9 7 10 7 8 13 10 9 Somewhat dissatisfied 6 7 2 11 3 3 6 8 8 6 5 9 6 6 8 7 6 Very dissatisfied

3 5 4 2 1 8 2 3 1 3 2 1 2 2 5 3 3
NO OPINION/DK 40 33 43 33 56 32 41 41 46 59 34 49 34 31 40 38 38 No opinion/DK 40 33 43 33 56 32 41 41 46 59 34 49 34 31 40 38 38

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

TOTAL SATISFIED 50 51 43 38 43 51 49
Very satisfied 16 17 17 12 4 17 16
Somewhat satisfied

34 34 27 26 39 34 33
TOTAL DISSATISFIED 9 9 9 9 22 7 12
Somewhat dissatisfied 6 6 9 4 22 5 7
Very dissatisfied

3 3 0 5 0 2 4
NO OPINION/DK 40 40 48 53 35 42 39
No opinion/DK 40 40 48 53 35 42 39

Page 340 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

280

Table 91: Q14. Over the last two years, have you had contact with a City department or agency in person, on the phone, or via email?

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

Yes 48 47 48 50 45 49 52 45 55 59 40 48 47 39 70 50 48 46 48 44 55 No 50 52 48 46 52 47 46 53 43 39 59 49 48 60 30 49 52 50 48 56 43 DK 2 1 4 4 3 3 2 2 2 3 1 3 5 1 0 2 0 4 3 1 3

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

Yes 48 58 46 47 49 74 48 55 40 42 49 47 100 0 100 100 51 61 39 39 53 No 50 40 52 50 49 22 50 43 58 56 48 50 0 100 0 0 44 36 60 58 45 DK 2 3 2 3 2 4 2 3 2 2 3 2 0 0 0 0 4 3 1 3 1

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

Yes 48 48 47 48 46 46 39 56 34 79 89 54 43 52 49 45
No 50 49 52 49 52 51 61 41 66 21 11 46 52 48 51 51
DK 2 3 1 3 2 2 0 3 0 0 0 0 5 0 0 4

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

Yes 48 49 46 41 43 56 46 49 55 46 49 42 50 52 43 51 42 56 47 48 No 50 48 52 54 56 43 49 48 45 52 48 55 46 47 55 48 56 39 52 49 DK 2 3 2 5 0 1 4 2 0 2 3 2 3 1 2 1 1 4 2 3

Page 341 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

281
Table 91: Q14. Over the last two years, have you had contact with a City department or agency in person, on the phone, or via email?

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

Yes 48 49 48 43 50 50 49 44 48 64 41 42 49 47 41 45 46
No 50 50 47 55 48 48 49 55 49 36 59 54 49 46 59 52 52
DK 2 2 4 2 2 2 3 1 3 0 0 4 2 7 0 3 2

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

Yes 48 49 44 21 43 48 47
No 50 48 56 79 57 49 51
DK 2 3 0 0 0 2 2

Page 342 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

282

Table 92: Q15. Would you say that you are very satisfied, somewhat satisfied, not too satisfied, or not at all satisfied with the overall level of customer service you received?

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 308 138 170 101 61 8 74 186 48 127 125 44 45 52 18 43 67 20 88 119 38

VERY/SMWT SATISFIED 82 84 80 80 76 100 95 83 58 78 90 75 71 97 83 84 85 91 77 90 87 Very satisfied 42 48 38 47 22 59 63 39 23 44 46 31 39 48 42 38 46 48 39 47 45 Somewhat satisfied

39 37 41 34 54 41 32 43 35 35 44 44 32 49 41 45 39 43 38 43 42 NOT TOO/ AT ALL SATISFIED 18 16 19 19 22 0 5 17 40 22 9 25 29 3 17 16 15 9 23 10 13 Not too satisfied 10 10 10 10 13 0 3 12 13 13 7 7 15 3 7 8 12 9 12 8 8 Not at all satisfied

8 6 9 10 10 0 1 5 27 9 2 18 14 0 10 8 3 0 11 1 5
DK 0 0 1 0 2 0 0 0 2 0 1 0 0 0 0 0 0 0 0 0 0
DK 0 0 1 0 2 0 0 0 2 0 1 0 0 0 0 0 0 0 0 0 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 308 46 192 239 53 63 112 175 113 20 67 232 308 0 252 55 52 36 48 57 113

VERY/SMWT SATISFIED 82 90 93 92 43 84 88 86 76 75 91 79 82 0 100 0 76 82 85 89 79 Very satisfied 42 67 46 50 21 55 46 50 35 23 42 44 42 0 52 0 40 32 41 41 49 Somewhat satisfied

39 23 47 42 23 29 41 37 41 52 49 35 39 0 48 0 36 50 44 47 30 NOT TOO/ AT ALL SATISFIED 18 10 7 8 57 16 12 14 24 18 9 21 18 0 0 100 21 18 15 11 20 Not too satisfied 10 0 7 5 25 8 11 10 10 11 8 11 10 0 0 56 7 12 11 8 12 Not at all satisfied

8 10 1 3 32 8 2 4 14 6 1 10 8 0 0 44 15 7 4 3 9
DK 0 0 0 0 0 0 0 0 0 8 0 1 0 0 0 0 2 0 0 0 0
DK 0 0 0 0 0 0 0 0 0 8 0 1 0 0 0 0 2 0 0 0 0

Page 343 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

283
Table 92: Q15. Would you say that you are very satisfied, somewhat satisfied, not too satisfied, or not at all satisfied with the overall level of customer service you received?

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

VERY/SMWT SATISFIED 82 81 91 82 83 85 92 75 91 100 94 100 87 84 89 71 Very satisfied 42 45 39 41 43 44 42 43 36 84 80 0 38 43 51 37 Somewhat satisfied

39 36 52 41 40 41 50 31 55 16 14 100 49 41 38 34
NOT TOO/ AT ALL SATISFIED 18 19 9 18 16 15 8 24 9 0 6 0 13 16 11 27 Not too satisfied 10 11 5 12 7 6 8 7 9 0 6 0 5 8 9 10
Not at all satisfied

8 8 3 7 9 9 0 17 0 0 0 0 9 7 2 18
DK 0 1 0 0 1 1 0 1 0 0 0 0 0 0 0 2
DK 0 1 0 0 1 1 0 1 0 0 0 0 0 0 0 2

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 308 163 143 48 67 51 60 38 35 166 134 115 111 74 64 65 87 91 129 178

VERY/SMWT SATISFIED 82 82 81 94 83 85 69 87 81 87 77 87 77 84 78 89 83 78 84 80 Very satisfied 42 45 39 35 53 48 31 46 46 46 39 45 39 46 47 48 43 34 47 39 Somewhat satisfied

39 37 42 58 30 38 38 41 36 40 38 42 38 39 31 41 40 44 36 42 NOT TOO/ AT ALL SATISFIED 18 18 18 6 16 15 31 12 19 13 22 12 23 15 22 11 17 21 16 19 Not too satisfied 10 8 12 4 8 9 22 7 2 7 12 6 16 5 10 9 11 10 9 10 Not at all satisfied

8 10 6 3 7 5 9 4 17 5 10 5 7 10 12 2 6 11 7 8
DK 0 0 1 0 2 0 0 1 0 1 0 1 0 1 0 0 0 2 0 1
DK 0 0 1 0 2 0 0 1 0 1 0 1 0 1 0 0 0 2 0 1

Page 344 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

284
Table 92: Q15. Would you say that you are very satisfied, somewhat satisfied, not too satisfied, or not at all satisfied with the overall level of customer service you received?

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 308 95 63 70 71 68 94 60 83 46 34 41 42 58 48 189 257

VERY/SMWT SATISFIED 82 86 79 87 76 87 79 80 81 75 93 76 78 79 80 78 83 Very satisfied 42 48 45 45 34 58 36 35 42 45 59 33 35 43 33 36 42 Somewhat satisfied

39 38 34 43 42 29 44 45 39 30 34 43 43 36 47 42 40
NOT TOO/ AT ALL SATISFIED 18 14 21 11 23 13 21 20 17 24 7 21 22 21 20 21 17 Not too satisfied 10 6 10 9 14 7 9 13 12 12 7 11 19 10 8 11 10 Not at all satisfied

8 8 11 2 9 7 12 7 4 13 0 11 4 12 12 10 7
DK 0 0 0 2 1 0 0 0 2 1 0 3 0 0 0 1 0
DK 0 0 0 2 1 0 0 0 2 1 0 3 0 0 0 1 0

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 308 288 6 6 8 155 153

VERY/SMWT SATISFIED 82 81 88 100 86 82 82
Very satisfied 42 42 71 15 40 44 41
Somewhat satisfied

39 39 17 85 45 38 41
NOT TOO/ AT ALL SATISFIED 18 18 12 0 14 18 17
Not too satisfied 10 10 12 0 14 8 12
Not at all satisfied

8 8 0 0 0 10 6
DK 0 1 0 0 0 0 1
DK 0 1 0 0 0 0 1

Page 345 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

285

Table 93: Q17a. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A Facebook post

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 65 64 65 61 73 48 66 66 64 58 69 68 56 72 54 0 0 0 56 72 54 Definitely pay attention 17 14 19 16 25 0 20 14 25 11 22 18 14 22 5 0 0 0 14 22 5 Maybe pay attention

48 50 46 45 47 48 45 52 38 46 47 49 42 50 48 0 0 0 42 50 48 NOT PAY ATTENTION 28 32 25 27 18 52 28 27 28 37 22 28 34 22 38 0 0 0 34 22 38 Definitely not pay attention

28 32 25 27 18 52 28 27 28 37 22 28 34 22 38 0 0 0 34 22 38 DK 7 4 10 11 9 0 6 7 8 5 9 5 10 6 8 0 0 0 10 6 8
DK 7 4 10 11 9 0 6 7 8 5 9 5 10 6 8 0 0 0 10 6 8

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 323 39 219 258 54 39 112 151 145 26 59 247 155 160 127 28 45 28 70 67 111

TOTAL PAY ATTENTION 65 55 67 66 65 66 73 71 60 54 71 64 62 69 63 61 68 56 64 59 70 Definitely pay attention 17 8 19 18 14 15 19 18 17 11 9 19 9 24 10 5 24 14 17 12 18 Maybe pay attention

48 47 48 48 50 50 54 53 43 43 62 45 53 45 52 56 44 42 47 47 52 NOT PAY ATTENTION 28 37 27 29 22 33 20 23 31 40 29 28 32 23 34 25 20 29 32 33 26 Definitely not pay attention

28 37 27 29 22 33 20 23 31 40 29 28 32 23 34 25 20 29 32 33 26 DK 7 8 6 6 13 2 7 6 9 6 0 9 5 8 3 14 13 15 4 8 5
DK 7 8 6 6 13 2 7 6 9 6 0 9 5 8 3 14 13 15 4 8 5

Page 346 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

286
Table 93: Q17a. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A Facebook post

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 65 62 65 65 70 56 70 68 72 100 27 0 67 76 57 65 Definitely pay attention 17 15 23 17 21 14 22 16 24 0 0 0 27 15 20 21 Maybe pay attention

48 47 42 48 49 41 48 52 48 100 27 0 40 61 37 44
NOT PAY ATTENTION 28 31 26 29 26 30 27 27 26 0 73 0 25 21 37 29 Definitely not pay attention

28 31 26 29 26 30 27 27 26 0 73 0 25 21 37 29
DK 7 6 9 5 4 14 3 5 2 0 0 0 8 4 6 6
DK 7 6 9 5 4 14 3 5 2 0 0 0 8 4 6 6

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 65 58 71 66 75 59 62 64 50 68 60 71 61 58 62 64 70 61 63 66 Definitely pay attention 17 15 19 14 15 19 24 14 16 16 19 15 22 15 14 16 18 19 15 19 Maybe pay attention

48 43 52 51 60 39 38 50 34 52 41 56 39 43 48 48 51 42 48 47 NOT PAY ATTENTION 28 32 24 29 22 33 22 33 42 27 30 25 27 37 28 31 25 31 29 27 Definitely not pay attention

28 32 24 29 22 33 22 33 42 27 30 25 27 37 28 31 25 31 29 27 DK 7 9 5 5 2 8 15 3 8 5 10 4 12 5 10 5 5 9 8 7
DK 7 9 5 5 2 8 15 3 8 5 10 4 12 5 10 5 5 9 8 7

Page 347 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

287
Table 93: Q17a. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A Facebook post

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 65 63 51 75 67 55 61 72 70 58 67 67 66 57 75 66 65 Definitely pay attention 17 13 19 19 19 14 16 16 21 11 24 10 31 11 20 17 17 Maybe pay attention

48 50 31 55 48 41 45 56 50 47 42 57 36 45 55 49 48
NOT PAY ATTENTION 28 30 37 24 24 36 29 21 26 33 27 27 26 34 20 27 28 Definitely not pay attention

28 30 37 24 24 36 29 21 26 33 27 27 26 34 20 27 28
DK 7 7 12 2 9 9 10 7 4 9 6 6 8 9 5 7 7
DK 7 7 12 2 9 9 10 7 4 9 6 6 8 9 5 7 7

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 65 64 59 84 72 65 0
Definitely pay attention 17 17 10 14 22 17 0
Maybe pay attention

48 46 49 70 51 48 0
NOT PAY ATTENTION 28 29 41 16 18 28 0
Definitely not pay attention

28 29 41 16 18 28 0
DK 7 8 0 0 10 7 0
DK 7 8 0 0 10 7 0

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288
Table 94: Q17b. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A post on Nextdoor

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 63 59 66 64 68 69 54 66 63 63 61 74 0 0 0 69 63 58 69 63 58 Definitely pay attention 16 16 15 18 9 25 16 14 22 18 14 21 0 0 0 21 14 8 21 14 8 Maybe pay attention

47 43 51 45 59 44 37 52 41 46 47 53 0 0 0 47 49 50 47 49 50 NOT PAY ATTENTION 28 37 21 23 19 19 30 27 33 24 32 26 0 0 0 25 31 36 25 31 36 Definitely not pay attention

28 37 21 23 19 19 30 27 33 24 32 26 0 0 0 25 31 36 25 31 36 DK 9 4 13 13 12 12 16 7 4 13 7 0 0 0 0 6 6 6 6 6 6
DK 9 4 13 13 12 12 16 7 4 13 7 0 0 0 0 6 6 6 6 6 6

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 63 54 65 63 72 63 71 69 58 48 64 63 66 59 69 59 58 79 42 75 62 Definitely pay attention 16 26 14 16 18 14 19 18 14 10 12 17 21 10 23 12 14 13 15 16 17 Maybe pay attention

47 28 51 47 53 49 52 51 44 38 52 46 46 49 46 47 43 65 26 59 45 NOT PAY ATTENTION 28 34 27 28 27 29 21 23 36 22 35 26 24 33 22 30 35 19 47 18 26 Definitely not pay attention

28 34 27 28 27 29 21 23 36 22 35 26 24 33 22 30 35 19 47 18 26 DK 9 12 9 9 2 8 9 8 6 30 1 11 9 7 9 11 7 2 11 7 12
DK 9 12 9 9 2 8 9 8 6 30 1 11 9 7 9 11 7 2 11 7 12

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289
Table 94: Q17b. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A post on Nextdoor

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 63 64 64 76 64 52 65 62 62 100 90 54 53 57 71 70 Definitely pay attention 16 17 14 20 13 14 10 17 8 0 47 0 6 14 18 18 Maybe pay attention

47 47 50 56 51 38 55 45 53 100 43 54 46 43 53 52
NOT PAY ATTENTION 28 27 31 21 32 29 32 33 34 0 10 46 25 37 21 29 Definitely not pay attention

28 27 31 21 32 29 32 33 34 0 10 46 25 37 21 29
DK 9 8 5 3 4 19 3 5 4 0 0 0 23 5 8 1
DK 9 8 5 3 4 19 3 5 4 0 0 0 23 5 8 1

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 63 65 60 50 62 79 77 68 34 63 64 57 78 52 54 76 68 54 64 62 Definitely pay attention 16 17 14 8 9 29 22 25 6 13 19 8 25 16 15 14 12 22 14 16 Maybe pay attention

47 48 46 43 54 49 55 43 28 49 45 49 53 36 40 62 56 32 50 45 NOT PAY ATTENTION 28 28 29 48 33 14 12 25 32 33 21 40 13 28 33 18 24 38 26 30 Definitely not pay attention

28 28 29 48 33 14 12 25 32 33 21 40 13 28 33 18 24 38 26 30 DK 9 7 10 2 4 8 11 8 34 4 15 3 10 20 12 6 9 8 10 8
DK 9 7 10 2 4 8 11 8 34 4 15 3 10 20 12 6 9 8 10 8

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290
Table 94: Q17b. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A post on Nextdoor

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 63 64 69 61 59 65 65 63 57 48 62 54 74 73 64 66 65 Definitely pay attention 16 16 19 11 19 15 19 14 13 10 14 9 24 21 17 18 17 Maybe pay attention

47 47 49 50 41 50 46 49 44 37 48 45 49 52 47 48 48
NOT PAY ATTENTION 28 33 18 34 23 27 28 26 33 41 30 29 22 19 29 25 27 Definitely not pay attention

28 33 18 34 23 27 28 26 33 41 30 29 22 19 29 25 27
DK 9 3 13 5 17 9 7 11 10 12 8 18 4 8 8 9 9
DK 9 3 13 5 17 9 7 11 10 12 8 18 4 8 8 9 9

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 63 62 86 90 51 0 63
Definitely pay attention 16 15 25 15 28 0 16
Maybe pay attention

47 47 60 76 22 0 47
NOT PAY ATTENTION 28 29 0 10 49 0 28
Definitely not pay attention

28 29 0 10 49 0 28
DK 9 9 14 0 0 0 9
DK 9 9 14 0 0 0 9

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291

Table 95: Q17c. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A text from the City

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 87 89 86 84 90 93 93 87 88 85 89 85 81 89 87 0 0 0 81 89 87 Definitely pay attention 51 55 48 47 51 38 64 48 50 50 52 54 51 50 72 0 0 0 51 50 72 Maybe pay attention

36 34 38 37 39 54 29 39 38 36 37 32 30 40 15 0 0 0 30 40 15 NOT PAY ATTENTION 9 8 11 13 7 7 6 10 5 11 9 10 13 8 7 0 0 0 13 8 7 Definitely not pay attention

9 8 11 13 7 7 6 10 5 11 9 10 13 8 7 0 0 0 13 8 7
DK 3 3 3 3 3 0 2 3 7 4 3 5 6 2 5 0 0 0 6 2 5
DK 3 3 3 3 3 0 2 3 7 4 3 5 6 2 5 0 0 0 6 2 5

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 87 88 89 89 83 92 89 90 86 83 81 89 91 83 93 85 89 87 87 83 89 Definitely pay attention 51 59 52 53 40 65 50 54 47 57 33 56 53 50 56 36 51 56 56 48 50 Maybe pay attention

36 29 37 36 42 27 39 36 39 27 48 33 39 34 37 48 38 31 31 36 39 NOT PAY ATTENTION 9 9 8 8 11 8 8 8 10 13 17 8 6 13 5 9 5 13 12 11 8 Definitely not pay attention

9 9 8 8 11 8 8 8 10 13 17 8 6 13 5 9 5 13 12 11 8
DK 3 3 3 3 6 0 3 2 4 4 2 3 3 3 2 6 6 0 1 6 3
DK 3 3 3 3 6 0 3 2 4 4 2 3 3 3 2 6 6 0 1 6 3

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292
Table 95: Q17c. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A text from the City

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 87 87 88 93 84 93 81 87 81 100 100 0 82 91 90 85 Definitely pay attention 51 50 57 52 48 58 44 51 42 45 87 0 64 40 64 51 Maybe pay attention

36 37 31 41 36 35 37 36 39 55 13 0 18 50 26 34
NOT PAY ATTENTION 9 9 9 7 14 5 16 12 17 0 0 0 4 8 10 13 Definitely not pay attention

9 9 9 7 14 5 16 12 17 0 0 0 4 8 10 13
DK 3 3 4 0 2 2 3 1 2 0 0 0 15 1 0 3
DK 3 3 4 0 2 2 3 1 2 0 0 0 15 1 0 3

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 87 85 90 87 89 81 89 84 93 87 88 88 85 88 87 93 86 86 89 86 Definitely pay attention 51 53 49 61 43 42 53 51 61 49 54 51 49 55 43 51 55 54 47 55 Maybe pay attention

36 32 40 26 46 38 35 33 33 38 34 37 36 33 44 41 30 32 43 31 NOT PAY ATTENTION 9 11 8 10 8 19 6 8 5 12 6 9 11 7 9 5 13 9 7 11 Definitely not pay attention

9 11 8 10 8 19 6 8 5 12 6 9 11 7 9 5 13 9 7 11
DK 3 4 2 2 2 0 6 8 2 2 5 2 3 5 4 2 2 5 3 3
DK 3 4 2 2 2 0 6 8 2 2 5 2 3 5 4 2 2 5 3 3

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293
Table 95: Q17c. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A text from the City

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 87 86 84 87 92 90 81 88 90 79 91 84 80 92 90 87 88 Definitely pay attention 51 50 58 48 52 46 60 48 50 44 53 41 47 60 57 52 52 Maybe pay attention

36 36 25 39 40 45 21 40 40 36 37 43 34 32 33 35 36
NOT PAY ATTENTION 9 12 9 12 4 7 14 7 8 16 3 12 12 6 10 10 9 Definitely not pay attention

9 12 9 12 4 7 14 7 8 16 3 12 12 6 10 10 9
DK 3 2 8 2 3 3 5 4 1 4 6 4 8 2 0 3 3
DK 3 2 8 2 3 3 5 4 1 4 6 4 8 2 0 3 3

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 87 87 96 87 88 87 0
Definitely pay attention 51 50 48 74 47 51 0
Maybe pay attention

36 37 48 14 41 36 0
NOT PAY ATTENTION 9 10 4 13 0 9 0
Definitely not pay attention

9 10 4 13 0 9 0
DK 3 3 0 0 12 3 0
DK 3 3 0 0 12 3 0

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294

Table 96: Q17d. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information on the City of Milpitas website

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 78 79 77 78 76 75 77 80 69 80 81 76 0 0 0 83 83 70 83 83 70 Definitely pay attention 28 31 26 25 28 18 28 30 22 26 32 25 0 0 0 34 31 16 34 31 16 Maybe pay attention

50 48 51 53 48 57 49 50 48 54 49 51 0 0 0 48 52 53 48 52 53 NOT PAY ATTENTION 19 20 18 19 17 18 15 19 28 17 18 20 0 0 0 14 17 28 14 17 28 Definitely not pay attention

19 20 18 19 17 18 15 19 28 17 18 20 0 0 0 14 17 28 14 17 28 DK 3 0 5 3 7 7 9 1 3 2 1 4 0 0 0 3 0 3 3 0 3
DK 3 0 5 3 7 7 9 1 3 2 1 4 0 0 0 3 0 3 3 0 3

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 78 64 82 79 83 78 87 84 73 62 75 79 81 75 82 82 73 79 68 77 87 Definitely pay attention 28 25 31 30 26 37 31 33 23 25 20 31 34 25 35 30 27 28 24 23 35 Maybe pay attention

50 39 51 49 57 41 55 52 50 37 56 49 48 51 47 52 46 51 44 55 51 NOT PAY ATTENTION 19 33 15 18 17 19 13 14 24 20 22 18 17 21 16 18 23 18 27 21 11 Definitely not pay attention

19 33 15 18 17 19 13 14 24 20 22 18 17 21 16 18 23 18 27 21 11 DK 3 3 3 3 0 3 1 1 3 18 3 3 2 3 2 0 4 4 5 2 3
DK 3 3 3 3 0 3 1 1 3 18 3 3 2 3 2 0 4 4 5 2 3

Page 355 of 516 ends

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295
Table 96: Q17d. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information on the City of Milpitas website

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 78 80 72 82 77 75 84 68 84 100 100 54 46 80 85 77 Definitely pay attention 28 28 22 24 25 26 27 23 27 0 69 0 20 21 47 22 Maybe pay attention

50 52 50 57 51 49 57 45 57 100 31 54 26 60 38 55
NOT PAY ATTENTION 19 17 24 17 22 14 16 30 16 0 0 46 33 19 15 21 Definitely not pay attention

19 17 24 17 22 14 16 30 16 0 0 46 33 19 15 21
DK 3 3 4 1 1 11 0 3 0 0 0 0 21 1 0 2
DK 3 3 4 1 1 11 0 3 0 0 0 0 21 1 0 2

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 78 77 79 72 82 74 86 80 68 77 80 78 81 74 76 86 77 75 81 76 Definitely pay attention 28 33 23 20 32 25 39 35 6 26 30 27 33 22 21 37 28 29 29 28 Maybe pay attention

50 44 56 52 50 49 47 45 61 50 50 51 48 52 55 49 49 46 52 48 NOT PAY ATTENTION 19 20 18 28 18 20 14 12 20 22 15 22 16 16 19 13 20 22 16 21 Definitely not pay attention

19 20 18 28 18 20 14 12 20 22 15 22 16 16 19 13 20 22 16 21 DK 3 3 3 0 0 6 0 8 12 1 5 0 2 10 5 1 3 3 3 3
DK 3 3 3 0 0 6 0 8 12 1 5 0 2 10 5 1 3 3 3 3

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296
Table 96: Q17d. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information on the City of Milpitas website

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 78 79 76 74 84 77 77 84 74 62 67 69 85 87 84 81 80 Definitely pay attention 28 36 29 14 31 33 33 24 22 21 17 15 35 35 32 30 28 Maybe pay attention

50 43 47 60 53 44 44 60 52 41 50 54 50 51 52 52 52
NOT PAY ATTENTION 19 20 18 24 12 19 21 14 21 31 33 20 15 13 14 16 18 Definitely not pay attention

19 20 18 24 12 19 21 14 21 31 33 20 15 13 14 16 18
DK 3 1 6 2 4 4 3 1 4 7 0 11 0 0 2 3 2
DK 3 1 6 2 4 4 3 1 4 7 0 11 0 0 2 3 2

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 78 77 75 100 80 0 78
Definitely pay attention 28 26 41 90 16 0 28
Maybe pay attention

50 51 34 10 64 0 50
NOT PAY ATTENTION 19 20 25 0 20 0 19
Definitely not pay attention

19 20 25 0 20 0 19
DK 3 3 0 0 0 0 3
DK 3 3 0 0 0 0 3

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297

Table 97: Q17e. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An e-newsletter from your City, Milpitas Matters

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 77 76 77 78 79 37 85 76 73 73 80 77 76 73 75 0 0 0 76 73 75 Definitely pay attention 34 26 41 42 41 26 37 31 50 29 35 44 28 29 39 0 0 0 28 29 39 Maybe pay attention

43 50 36 37 38 11 48 45 23 44 45 33 48 44 36 0 0 0 48 44 36 NOT PAY ATTENTION 19 20 17 17 14 63 12 20 19 22 16 19 15 26 18 0 0 0 15 26 18 Definitely not pay attention

19 20 17 17 14 63 12 20 19 22 16 19 15 26 18 0 0 0 15 26 18 DK 5 4 5 5 7 0 3 5 8 5 3 5 9 1 7 0 0 0 9 1 7
DK 5 4 5 5 7 0 3 5 8 5 3 5 9 1 7 0 0 0 9 1 7

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 77 79 77 78 74 87 76 79 76 67 67 79 81 74 82 78 76 92 77 69 78 Definitely pay attention 34 28 33 32 43 40 35 37 32 32 17 37 36 33 36 36 45 46 25 26 38 Maybe pay attention

43 51 45 46 31 47 41 43 44 35 50 41 45 40 45 42 31 46 51 43 40 NOT PAY ATTENTION 19 15 19 19 17 13 20 18 19 18 33 16 16 21 16 13 13 8 23 25 17 Definitely not pay attention

19 15 19 19 17 13 20 18 19 18 33 16 16 21 16 13 13 8 23 25 17 DK 5 6 3 4 9 0 3 2 5 14 0 5 3 5 2 10 11 0 0 5 6
DK 5 6 3 4 9 0 3 2 5 14 0 5 3 5 2 10 11 0 0 5 6

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298
Table 97: Q17e. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An e-newsletter from your City, Milpitas Matters

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 77 79 75 71 78 80 71 85 71 66 85 0 90 68 80 85 Definitely pay attention 34 37 30 30 32 41 28 35 29 66 10 0 50 30 33 37 Maybe pay attention

43 42 45 42 46 39 42 51 41 0 75 0 40 38 47 48
NOT PAY ATTENTION 19 17 22 29 18 10 26 11 27 34 15 0 0 30 16 10 Definitely not pay attention

19 17 22 29 18 10 26 11 27 34 15 0 0 30 16 10
DK 5 4 4 0 4 10 3 4 2 0 0 0 10 3 4 4
DK 5 4 4 0 4 10 3 4 2 0 0 0 10 3 4 4

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 77 80 73 75 55 82 86 88 93 68 88 63 85 90 71 67 84 82 69 83 Definitely pay attention 34 37 31 17 30 33 35 44 60 27 44 25 34 52 32 22 39 40 28 39 Maybe pay attention

43 43 42 57 24 49 51 44 32 41 44 39 50 38 38 44 45 42 41 43 NOT PAY ATTENTION 19 14 23 20 41 15 9 8 0 28 7 32 11 4 20 28 15 14 24 15 Definitely not pay attention

19 14 23 20 41 15 9 8 0 28 7 32 11 4 20 28 15 14 24 15
DK 5 5 4 5 4 3 4 4 7 4 5 5 4 6 9 5 1 4 7 3
DK 5 5 4 5 4 3 4 4 7 4 5 5 4 6 9 5 1 4 7 3

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299
Table 97: Q17e. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An e-newsletter from your City, Milpitas Matters

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 77 78 84 55 92 76 84 60 81 81 70 82 68 81 78 78 76 Definitely pay attention 34 31 44 21 43 37 38 17 41 43 33 38 43 31 27 34 33 Maybe pay attention

43 46 39 34 48 39 46 43 41 38 37 44 25 50 50 44 43
NOT PAY ATTENTION 19 17 10 41 4 16 13 33 17 11 24 18 24 17 18 19 20 Definitely not pay attention

19 17 10 41 4 16 13 33 17 11 24 18 24 17 18 19 20
DK 5 5 6 3 4 8 3 7 2 8 6 0 8 3 5 4 4
DK 5 5 6 3 4 8 3 7 2 8 6 0 8 3 5 4 4

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 77 76 67 87 95 77 0
Definitely pay attention 34 36 26 7 22 34 0
Maybe pay attention

43 40 40 80 73 43 0
NOT PAY ATTENTION 19 19 33 13 5 19 0
Definitely not pay attention

19 19 33 13 5 19 0
DK 5 5 0 0 0 5 0
DK 5 5 0 0 0 5 0

Page 360 of 516 ends

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300

Table 98: Q17f. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A printed newsletter sent to your home, Connected

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 84 82 86 89 84 69 90 83 79 87 86 77 0 0 0 82 82 91 82 82 91 Definitely pay attention 38 30 45 54 34 33 49 33 44 39 38 40 0 0 0 40 30 44 40 30 44 Maybe pay attention

46 52 41 35 49 36 40 50 35 48 47 38 0 0 0 41 52 47 41 52 47 NOT PAY ATTENTION 14 18 11 11 9 23 4 16 21 12 12 23 0 0 0 16 17 9 16 17 9 Definitely not pay attention

14 18 11 11 9 23 4 16 21 12 12 23 0 0 0 16 17 9 16 17 9 DK 2 0 3 0 7 7 6 1 0 1 2 0 0 0 0 2 1 0 2 1 0
DK 2 0 3 0 7 7 6 1 0 1 2 0 0 0 0 2 1 0 2 1 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 84 91 86 87 73 74 85 82 88 79 71 88 90 77 93 78 80 97 69 88 88 Definitely pay attention 38 64 33 38 36 44 34 37 39 41 28 42 46 31 46 42 43 46 31 38 36 Maybe pay attention

46 27 53 48 38 29 50 45 49 38 43 46 44 46 47 36 37 51 37 50 52 NOT PAY ATTENTION 14 6 12 11 27 23 15 17 12 6 25 11 10 19 7 22 17 3 25 11 11 Definitely not pay attention

14 6 12 11 27 23 15 17 12 6 25 11 10 19 7 22 17 3 25 11 11 DK 2 4 2 2 0 4 1 2 0 15 3 1 0 4 0 0 3 0 6 1 1
DK 2 4 2 2 0 4 1 2 0 15 3 1 0 4 0 0 3 0 6 1 1

Page 361 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

301
Table 98: Q17f. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A printed newsletter sent to your home, Connected

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 84 84 87 75 82 92 79 87 79 100 67 100 90 77 86 89 Definitely pay attention 38 38 37 33 32 47 28 38 27 0 28 54 48 29 38 40 Maybe pay attention

46 47 50 42 50 45 51 49 52 100 39 46 41 48 48 49
NOT PAY ATTENTION 14 15 9 25 15 4 18 11 21 0 12 0 0 20 14 11 Definitely not pay attention

14 15 9 25 15 4 18 11 21 0 12 0 0 20 14 11
DK 2 1 4 0 3 4 3 2 0 0 20 0 10 3 0 0
DK 2 1 4 0 3 4 3 2 0 0 20 0 10 3 0 0

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 84 86 82 75 80 78 96 94 83 78 92 78 89 89 82 91 80 85 86 82 Definitely pay attention 38 34 43 18 28 42 53 52 48 29 51 24 48 50 33 41 36 43 37 39 Maybe pay attention

46 52 39 57 52 36 43 43 35 50 41 54 40 39 49 50 44 42 50 43 NOT PAY ATTENTION 14 12 16 23 17 20 3 6 9 20 5 20 10 7 16 9 16 14 12 15 Definitely not pay attention

14 12 16 23 17 20 3 6 9 20 5 20 10 7 16 9 16 14 12 15
DK 2 2 2 2 2 1 1 0 8 2 2 2 1 4 2 0 4 1 1 3
DK 2 2 2 2 2 1 1 0 8 2 2 2 1 4 2 0 4 1 1 3

Page 362 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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302
Table 98: Q17f. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A printed newsletter sent to your home, Connected

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 84 80 93 75 92 86 86 87 78 85 85 74 86 87 82 82 83 Definitely pay attention 38 29 40 28 63 27 39 45 40 50 31 24 35 40 33 33 37 Maybe pay attention

46 51 53 47 29 59 47 41 38 35 54 50 51 47 49 49 46
NOT PAY ATTENTION 14 17 6 24 5 13 12 13 19 13 15 19 10 13 16 15 15 Definitely not pay attention

14 17 6 24 5 13 12 13 19 13 15 19 10 13 16 15 15
DK 2 3 1 1 4 2 2 1 3 2 0 7 4 0 2 3 2
DK 2 3 1 1 4 2 2 1 3 2 0 7 4 0 2 3 2

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 84 84 100 100 71 0 84
Definitely pay attention 38 38 51 42 48 0 38
Maybe pay attention

46 46 49 58 22 0 46
NOT PAY ATTENTION 14 14 0 0 29 0 14
Definitely not pay attention

14 14 0 0 29 0 14
DK 2 2 0 0 0 0 2
DK 2 2 0 0 0 0 2

Page 363 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

303
Table 99: Q17g. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from a friend or neighbor

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 88 90 86 85 87 93 93 87 86 87 89 89 87 89 84 0 0 0 87 89 84 Definitely pay attention 50 54 47 50 42 51 58 47 55 50 53 43 52 45 51 0 0 0 52 45 51 Maybe pay attention

38 36 39 36 45 42 35 40 32 36 36 46 35 44 32 0 0 0 35 44 32 NOT PAY ATTENTION 8 7 10 10 9 7 5 9 8 10 7 6 7 9 11 0 0 0 7 9 11 Definitely not pay attention

8 7 10 10 9 7 5 9 8 10 7 6 7 9 11 0 0 0 7 9 11
DK 4 3 4 5 4 0 2 4 6 4 4 5 6 2 5 0 0 0 6 2 5
DK 4 3 4 5 4 0 2 4 6 4 4 5 6 2 5 0 0 0 6 2 5

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 88 91 91 91 77 90 87 88 88 87 83 89 89 87 92 77 84 96 81 87 94 Definitely pay attention 50 51 52 52 42 57 48 50 49 56 38 53 50 50 51 49 45 54 42 53 55 Maybe pay attention

38 39 39 39 35 33 39 38 39 31 45 36 39 36 41 28 39 41 39 34 38 NOT PAY ATTENTION 8 8 7 7 13 8 10 9 7 7 16 6 8 9 6 13 6 2 15 11 3 Definitely not pay attention

8 8 7 7 13 8 10 9 7 7 16 6 8 9 6 13 6 2 15 11 3
DK 4 1 3 2 10 2 4 3 4 6 1 5 3 5 2 9 10 2 4 2 3
DK 4 1 3 2 10 2 4 3 4 6 1 5 3 5 2 9 10 2 4 2 3

Page 364 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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304
Table 99: Q17g. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from a friend or neighbor

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 88 87 86 93 83 95 78 88 79 45 100 0 82 89 88 88 Definitely pay attention 50 49 43 57 50 46 47 50 45 0 100 0 45 56 51 49 Maybe pay attention

38 38 43 37 34 49 32 38 34 45 0 0 37 33 37 39
NOT PAY ATTENTION 8 9 9 4 14 1 18 9 17 34 0 0 16 8 10 7 Definitely not pay attention

8 9 9 4 14 1 18 9 17 34 0 0 16 8 10 7
DK 4 4 4 2 3 4 3 2 3 21 0 0 2 3 2 5
DK 4 4 4 2 3 4 3 2 3 21 0 0 2 3 2 5

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 88 87 89 89 87 88 85 87 93 88 88 88 87 90 91 93 86 83 92 85 Definitely pay attention 50 51 49 54 54 58 45 46 38 55 44 54 50 43 47 57 48 50 52 49 Maybe pay attention

38 36 40 35 33 31 41 41 55 33 44 34 37 47 44 36 38 33 40 36 NOT PAY ATTENTION 8 8 8 10 11 7 8 5 5 10 7 10 8 5 3 6 12 10 4 11 Definitely not pay attention

8 8 8 10 11 7 8 5 5 10 7 10 8 5 3 6 12 10 4 11
DK 4 5 3 1 2 5 6 8 2 3 6 2 6 5 5 1 2 7 3 4
DK 4 5 3 1 2 5 6 8 2 3 6 2 6 5 5 1 2 7 3 4

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305
Table 99: Q17g. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from a friend or neighbor

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 88 86 88 90 88 96 79 87 90 88 84 79 84 92 90 87 88 Definitely pay attention 50 57 40 52 47 58 45 43 53 47 41 35 43 58 60 51 50 Maybe pay attention

38 30 48 38 41 38 35 44 36 41 43 44 40 34 30 36 37
NOT PAY ATTENTION 8 10 6 10 7 2 13 7 9 7 11 17 8 2 10 9 8 Definitely not pay attention

8 10 6 10 7 2 13 7 9 7 11 17 8 2 10 9 8
DK 4 4 6 1 6 2 7 5 1 5 5 4 8 5 0 4 4
DK 4 4 6 1 6 2 7 5 1 5 5 4 8 5 0 4 4

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 88 88 86 75 100 88 0
Definitely pay attention 50 48 57 68 71 50 0
Maybe pay attention

38 40 29 8 29 38 0
NOT PAY ATTENTION 8 8 4 25 0 8 0
Definitely not pay attention

8 8 4 25 0 8 0
DK 4 4 10 0 0 4 0
DK 4 4 10 0 0 4 0

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306

Table 100: Q17h. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from an elected official

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 77 78 77 77 79 66 84 77 69 78 81 78 0 0 0 75 77 87 75 77 87 Definitely pay attention 25 19 29 33 27 8 24 24 29 33 21 27 0 0 0 27 23 34 27 23 34 Maybe pay attention

53 59 48 43 52 58 59 54 39 46 60 51 0 0 0 48 55 53 48 55 53 NOT PAY ATTENTION 18 20 16 15 16 22 12 18 27 19 17 13 0 0 0 19 20 13 19 20 13 Definitely not pay attention

18 20 16 15 16 22 12 18 27 19 17 13 0 0 0 19 20 13 19 20 13 DK 5 2 7 8 5 12 5 5 4 3 2 9 0 0 0 6 3 0 6 3 0
DK 5 2 7 8 5 12 5 5 4 3 2 9 0 0 0 6 3 0 6 3 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 77 84 81 82 70 91 84 86 71 54 77 77 84 72 83 88 67 88 69 77 83 Definitely pay attention 25 31 24 25 27 31 24 26 24 20 17 27 31 19 29 41 16 17 25 27 30 Maybe pay attention

53 54 57 57 43 61 59 60 47 33 60 50 53 53 54 48 51 71 45 50 54 NOT PAY ATTENTION 18 16 15 15 23 9 14 12 24 22 23 16 12 24 12 10 26 12 24 18 12 Definitely not pay attention

18 16 15 15 23 9 14 12 24 22 23 16 12 24 12 10 26 12 24 18 12 DK 5 0 4 3 7 0 3 2 5 25 0 6 4 4 5 2 7 0 6 5 5
DK 5 0 4 3 7 0 3 2 5 25 0 6 4 4 5 2 7 0 6 5 5

Page 367 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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307
Table 100: Q17h. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from an elected official

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 77 76 75 78 77 73 80 74 80 100 92 46 61 79 87 74 Definitely pay attention 25 26 21 26 19 27 13 27 11 0 49 0 28 16 32 23 Maybe pay attention

53 51 54 52 58 46 67 48 68 100 43 46 33 63 55 51
NOT PAY ATTENTION 18 19 19 21 18 16 16 21 19 0 8 0 15 20 13 20 Definitely not pay attention

18 19 19 21 18 16 16 21 19 0 8 0 15 20 13 20
DK 5 5 6 1 4 11 4 5 2 0 0 54 23 1 0 6
DK 5 5 6 1 4 11 4 5 2 0 0 54 23 1 0 6

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 77 78 76 75 64 87 88 73 82 73 82 68 87 77 74 90 78 70 81 74 Definitely pay attention 25 19 31 12 19 24 34 34 30 18 33 16 30 32 16 34 26 25 24 25 Maybe pay attention

53 59 45 62 44 63 54 39 52 55 50 52 58 45 58 56 53 45 57 49 NOT PAY ATTENTION 18 19 17 23 31 12 8 14 10 24 10 28 10 12 19 10 16 26 15 20 Definitely not pay attention

18 19 17 23 31 12 8 14 10 24 10 28 10 12 19 10 16 26 15 20 DK 5 3 7 2 5 1 4 12 8 3 7 4 3 10 7 1 6 4 4 6
DK 5 3 7 2 5 1 4 12 8 3 7 4 3 10 7 1 6 4 4 6

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308
Table 100: Q17h. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Information from an elected official

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 77 76 81 69 84 85 74 78 74 77 68 65 85 85 80 79 78 Definitely pay attention 25 16 24 21 42 16 21 30 31 23 21 7 39 30 22 24 25 Maybe pay attention

53 60 57 48 42 69 53 48 43 53 47 58 46 55 58 55 53
NOT PAY ATTENTION 18 23 14 26 6 13 22 16 17 17 29 20 10 15 20 16 17 Definitely not pay attention

18 23 14 26 6 13 22 16 17 17 29 20 10 15 20 16 17
DK 5 1 5 5 10 2 3 5 8 6 3 15 5 0 0 5 5
DK 5 1 5 5 10 2 3 5 8 6 3 15 5 0 0 5 5

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 77 77 75 100 80 0 77
Definitely pay attention 25 25 45 22 0 0 25
Maybe pay attention

53 51 30 78 80 0 53
NOT PAY ATTENTION 18 18 25 0 20 0 18
Definitely not pay attention

18 18 25 0 20 0 18
DK 5 5 0 0 0 0 5
DK 5 5 0 0 0 0 5

Page 369 of 516 ends

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309

Table 101: Q17i. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Beat

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 61 60 62 60 66 38 70 60 55 63 63 50 49 65 64 0 0 0 49 65 64 Definitely pay attention 22 19 25 21 32 27 30 19 24 27 20 21 19 23 23 0 0 0 19 23 23 Maybe pay attention

39 41 37 39 35 11 40 41 31 36 43 29 30 42 41 0 0 0 30 42 41 NOT PAY ATTENTION 30 32 29 28 27 62 24 30 38 30 27 39 35 31 29 0 0 0 35 31 29 Definitely not pay attention

30 32 29 28 27 62 24 30 38 30 27 39 35 31 29 0 0 0 35 31 29 DK 9 8 10 12 7 0 7 10 7 7 10 11 16 4 8 0 0 0 16 4 8
DK 9 8 10 12 7 0 7 10 7 7 10 11 16 4 8 0 0 0 16 4 8

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 61 67 62 63 54 63 71 69 52 66 64 60 70 53 69 72 55 67 53 57 70 Definitely pay attention 22 14 24 22 24 24 28 27 19 16 8 25 28 17 27 32 12 14 20 17 34 Maybe pay attention

39 54 38 40 30 40 44 43 33 49 56 34 42 36 42 40 43 53 32 41 37 NOT PAY ATTENTION 30 28 29 29 35 33 24 26 36 15 34 30 24 35 26 13 31 25 42 33 21 Definitely not pay attention

30 28 29 29 35 33 24 26 36 15 34 30 24 35 26 13 31 25 42 33 21 DK 9 4 9 8 11 3 5 4 12 20 2 10 7 11 5 16 15 8 6 10 9
DK 9 4 9 8 11 3 5 4 12 20 2 10 7 11 5 16 15 8 6 10 9

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310
Table 101: Q17i. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Beat

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 61 61 59 57 62 61 64 59 65 79 46 0 74 56 65 64 Definitely pay attention 22 24 14 16 22 26 24 16 25 21 27 0 24 22 25 23 Maybe pay attention

39 37 44 41 40 36 40 42 40 58 19 0 50 34 39 42
NOT PAY ATTENTION 30 30 37 40 29 22 28 32 28 21 54 0 7 38 29 29 Definitely not pay attention

30 30 37 40 29 22 28 32 28 21 54 0 7 38 29 29
DK 9 9 5 2 9 16 8 10 7 0 0 0 19 7 7 7
DK 9 9 5 2 9 16 8 10 7 0 0 0 19 7 7 7

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 61 61 61 63 50 57 63 65 76 56 67 56 60 70 58 65 63 58 61 61 Definitely pay attention 22 28 16 17 18 18 19 31 42 17 28 17 18 36 26 20 20 24 23 22 Maybe pay attention

39 33 45 46 33 39 44 34 34 38 39 38 42 34 32 45 43 34 38 39 NOT PAY ATTENTION 30 31 29 33 47 34 22 21 10 39 19 41 27 16 30 27 30 33 28 31 Definitely not pay attention

30 31 29 33 47 34 22 21 10 39 19 41 27 16 30 27 30 33 28 31 DK 9 8 10 4 2 10 15 14 14 5 14 3 13 14 12 8 7 9 10 8
DK 9 8 10 4 2 10 15 14 14 5 14 3 13 14 12 8 7 9 10 8

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311
Table 101: Q17i. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Beat

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 61 62 57 47 75 66 56 56 65 58 64 56 63 63 58 60 61 Definitely pay attention 22 25 31 7 25 30 26 15 17 20 24 19 30 26 10 21 23 Maybe pay attention

39 37 27 40 50 36 30 41 48 37 41 37 33 37 48 39 39
NOT PAY ATTENTION 30 34 28 46 11 27 35 31 27 29 23 32 30 31 37 33 30 Definitely not pay attention

30 34 28 46 11 27 35 31 27 29 23 32 30 31 37 33 30
DK 9 3 15 7 14 7 8 13 8 14 13 12 7 6 5 7 9
DK 9 3 15 7 14 7 8 13 8 14 13 12 7 6 5 7 9

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 61 62 53 47 79 61 0
Definitely pay attention 22 24 16 4 6 22 0
Maybe pay attention

39 37 37 44 73 39 0
NOT PAY ATTENTION 30 29 37 49 11 30 0
Definitely not pay attention

30 29 37 49 11 30 0
DK 9 9 10 4 10 9 0
DK 9 9 10 4 10 9 0

Page 372 of 516 ends

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312

Table 102: Q17j. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Post

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 73 74 71 70 73 76 77 72 68 71 74 78 0 0 0 76 72 77 76 72 77 Definitely pay attention 22 21 22 24 22 9 31 19 22 18 25 19 0 0 0 26 22 20 26 22 20 Maybe pay attention

51 53 49 45 51 67 46 53 46 52 48 59 0 0 0 50 50 57 50 50 57 NOT PAY ATTENTION 22 24 21 25 19 3 13 24 31 25 22 20 0 0 0 20 26 21 20 26 21 Definitely not pay attention

22 24 21 25 19 3 13 24 31 25 22 20 0 0 0 20 26 21 20 26 21 DK 5 2 7 5 8 21 10 4 1 4 4 2 0 0 0 5 2 2 5 2 2
DK 5 2 7 5 8 21 10 4 1 4 4 2 0 0 0 5 2 2 5 2 2

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 73 87 72 75 70 84 81 82 63 61 73 73 82 64 84 77 70 88 53 70 83 Definitely pay attention 22 41 20 24 24 19 27 24 20 12 16 24 28 17 30 16 14 25 28 25 21 Maybe pay attention

51 46 52 51 46 65 55 57 42 50 57 49 54 47 53 62 56 63 25 45 63 NOT PAY ATTENTION 22 9 22 20 29 12 17 16 32 17 25 22 16 29 14 23 25 7 36 27 13 Definitely not pay attention

22 9 22 20 29 12 17 16 32 17 25 22 16 29 14 23 25 7 36 27 13 DK 5 4 6 5 1 4 2 2 5 22 2 6 2 7 2 0 5 5 11 3 4
DK 5 4 6 5 1 4 2 2 5 22 2 6 2 7 2 0 5 5 11 3 4

Page 373 of 516 ends

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313
Table 102: Q17j. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Post

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 73 72 75 78 73 63 76 71 77 100 58 54 64 65 90 68 Definitely pay attention 22 24 17 19 23 23 25 21 29 0 0 0 15 24 27 22 Maybe pay attention

51 48 58 59 50 40 51 50 48 100 58 54 49 41 64 46
NOT PAY ATTENTION 22 22 21 20 24 23 23 25 23 0 21 46 9 33 9 30 Definitely not pay attention

22 22 21 20 24 23 23 25 23 0 21 46 9 33 9 30
DK 5 6 4 3 3 14 1 5 0 0 20 0 26 2 1 2
DK 5 6 4 3 3 14 1 5 0 0 20 0 26 2 1 2

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 73 73 72 54 68 81 86 76 70 67 79 62 84 73 70 77 73 71 73 72 Definitely pay attention 22 20 25 8 15 31 27 35 22 17 28 12 28 30 16 26 28 17 20 23 Maybe pay attention

51 54 48 46 52 50 59 41 48 50 51 50 55 44 54 51 45 55 53 49 NOT PAY ATTENTION 22 20 25 44 29 17 10 17 10 31 12 36 13 14 26 19 24 20 22 22 Definitely not pay attention

22 20 25 44 29 17 10 17 10 31 12 36 13 14 26 19 24 20 22 22 DK 5 7 3 2 3 2 4 7 20 2 9 3 3 13 4 5 3 8 5 5
DK 5 7 3 2 3 2 4 7 20 2 9 3 3 13 4 5 3 8 5 5

Page 374 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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314
Table 102: Q17j. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A news article in the Milpitas Post

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 73 72 74 61 84 69 76 76 68 68 68 58 77 83 75 74 74 Definitely pay attention 22 15 23 19 33 18 21 22 27 26 31 12 27 14 25 19 22 Maybe pay attention

51 57 51 42 51 51 55 54 42 42 37 46 50 69 50 55 52
NOT PAY ATTENTION 22 25 14 38 10 23 19 22 27 24 32 25 21 17 22 21 22 Definitely not pay attention

22 25 14 38 10 23 19 22 27 24 32 25 21 17 22 21 22
DK 5 3 12 1 6 8 6 2 4 8 0 17 2 0 3 5 5
DK 5 3 12 1 6 8 6 2 4 8 0 17 2 0 3 5 5

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 73 72 100 77 63 0 73
Definitely pay attention 22 21 66 29 13 0 22
Maybe pay attention

51 51 34 48 50 0 51
NOT PAY ATTENTION 22 22 0 23 37 0 22
Definitely not pay attention

22 22 0 23 37 0 22
DK 5 5 0 0 0 0 5
DK 5 5 0 0 0 0 5

Page 375 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

315

Table 103: Q17k. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A booth at a special event, such as a fair or farmers market

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 75 76 75 70 83 81 75 78 69 80 78 57 69 77 69 0 0 0 69 77 69 Definitely pay attention 19 22 17 13 23 20 29 17 16 24 18 12 14 20 28 0 0 0 14 20 28 Maybe pay attention

56 54 58 56 60 61 46 61 53 56 60 45 55 58 41 0 0 0 55 58 41 NOT PAY ATTENTION 17 19 15 18 10 19 15 15 24 14 13 31 20 17 25 0 0 0 20 17 25 Definitely not pay attention

17 19 15 18 10 19 15 15 24 14 13 31 20 17 25 0 0 0 20 17 25 DK 8 6 10 12 7 0 9 8 7 6 8 12 11 6 5 0 0 0 11 6 5
DK 8 6 10 12 7 0 9 8 7 6 8 12 11 6 5 0 0 0 11 6 5

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 75 74 78 77 70 84 75 77 73 77 73 75 80 71 82 72 84 69 75 64 81 Definitely pay attention 19 27 19 20 14 32 16 20 19 15 14 20 22 17 24 13 25 28 7 20 23 Maybe pay attention

56 47 59 57 56 52 58 57 54 62 58 55 59 54 59 59 59 42 68 44 59 NOT PAY ATTENTION 17 18 14 15 26 14 20 18 17 11 25 16 13 20 11 20 10 16 21 22 13 Definitely not pay attention

17 18 14 15 26 14 20 18 17 11 25 16 13 20 11 20 10 16 21 22 13 DK 8 7 8 8 4 2 6 5 10 12 3 9 7 8 6 8 6 14 4 15 6
DK 8 7 8 8 4 2 6 5 10 12 3 9 7 8 6 8 6 14 4 15 6

Page 376 of 516 ends

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316
Table 103: Q17k. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A booth at a special event, such as a fair or farmers market

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 75 74 76 72 73 83 74 71 74 66 100 0 75 71 85 80 Definitely pay attention 19 22 15 11 19 25 20 15 21 0 15 0 35 17 23 19 Maybe pay attention

56 52 61 61 54 58 54 55 53 66 85 0 40 54 62 61
NOT PAY ATTENTION 17 19 18 21 21 7 19 24 20 34 0 0 5 25 12 13 Definitely not pay attention

17 19 18 21 21 7 19 24 20 34 0 0 5 25 12 13
DK 8 7 7 6 6 11 7 5 6 0 0 0 20 4 3 7
DK 8 7 7 6 6 11 7 5 6 0 0 0 20 4 3 7

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 75 75 75 84 69 72 72 74 87 75 76 76 72 80 86 75 70 72 81 71 Definitely pay attention 19 21 17 16 21 17 16 23 31 18 21 19 16 27 23 18 18 19 21 18 Maybe pay attention

56 54 58 68 48 55 56 51 56 56 55 57 56 53 63 56 52 54 60 53 NOT PAY ATTENTION 17 17 17 10 26 21 15 17 7 19 13 19 17 12 8 17 23 17 12 20 Definitely not pay attention

17 17 17 10 26 21 15 17 7 19 13 19 17 12 8 17 23 17 12 20 DK 8 8 8 7 5 7 13 9 7 6 10 6 11 8 6 8 7 10 7 8
DK 8 8 8 7 5 7 13 9 7 6 10 6 11 8 6 8 7 10 7 8

Page 377 of 516 ends

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317
Table 103: Q17k. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A booth at a special event, such as a fair or farmers market

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 75 76 74 72 78 82 70 79 73 71 80 68 72 81 74 74 76 Definitely pay attention 19 21 23 15 21 23 20 18 17 22 20 11 29 24 9 18 19 Maybe pay attention

56 55 52 58 58 59 50 61 56 49 60 57 43 57 65 57 57
NOT PAY ATTENTION 17 19 14 21 12 10 23 15 18 18 12 25 18 12 21 19 17 Definitely not pay attention

17 19 14 21 12 10 23 15 18 18 12 25 18 12 21 19 17
DK 8 5 11 7 10 8 7 6 10 11 8 7 10 7 5 7 7
DK 8 5 11 7 10 8 7 6 10 11 8 7 10 7 5 7 7

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 75 76 73 79 45 75 0
Definitely pay attention 19 21 10 6 12 19 0
Maybe pay attention

56 56 63 73 33 56 0
NOT PAY ATTENTION 17 16 27 17 33 17 0
Definitely not pay attention

17 16 27 17 33 17 0
DK 8 8 0 4 22 8 0
DK 8 8 0 4 22 8 0

Page 378 of 516 ends

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

318

Table 104: Q17l. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A community event

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 81 80 81 83 79 84 79 82 77 79 83 85 0 0 0 79 83 89 79 83 89 Definitely pay attention 28 26 30 34 27 17 30 28 25 32 26 31 0 0 0 36 26 26 36 26 26 Maybe pay attention

53 54 51 49 52 67 49 54 52 47 57 54 0 0 0 43 56 62 43 56 62 NOT PAY ATTENTION 15 17 13 14 12 9 9 16 22 16 14 13 0 0 0 19 15 9 19 15 9 Definitely not pay attention

15 17 13 14 12 9 9 16 22 16 14 13 0 0 0 19 15 9 19 15 9 DK 4 3 6 3 9 7 12 2 1 5 4 2 0 0 0 2 2 3 2 2 3
DK 4 3 6 3 9 7 12 2 1 5 4 2 0 0 0 2 2 3 2 2 3

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 81 81 85 84 74 88 86 87 76 67 71 84 87 74 88 82 74 87 58 86 90 Definitely pay attention 28 33 28 29 21 33 29 30 27 18 25 29 36 22 36 36 18 24 31 32 29 Maybe pay attention

53 48 56 55 53 55 58 57 48 49 45 55 51 52 52 47 56 63 27 53 61 NOT PAY ATTENTION 15 8 13 12 21 6 12 10 21 11 26 12 11 20 9 18 21 10 31 13 7 Definitely not pay attention

15 8 13 12 21 6 12 10 21 11 26 12 11 20 9 18 21 10 31 13 7 DK 4 10 2 3 4 6 2 3 3 22 4 4 2 6 3 0 5 3 11 2 3
DK 4 10 2 3 4 6 2 3 3 22 4 4 2 6 3 0 5 3 11 2 3

Page 379 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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319
Table 104: Q17l. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A community event

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 81 82 74 81 82 73 77 88 75 100 100 100 71 77 90 82 Definitely pay attention 28 27 25 33 26 17 27 25 23 0 37 100 20 26 31 33 Maybe pay attention

53 55 50 48 56 56 49 63 52 100 63 0 52 51 59 49
NOT PAY ATTENTION 15 14 20 16 17 14 21 11 25 0 0 0 9 19 10 16 Definitely not pay attention

15 14 20 16 17 14 21 11 25 0 0 0 9 19 10 16
DK 4 4 6 3 1 13 2 1 0 0 0 0 19 4 0 3
DK 4 4 6 3 1 13 2 1 0 0 0 0 19 4 0 3

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 81 81 80 80 71 85 94 85 71 77 86 75 90 79 84 87 82 72 85 78 Definitely pay attention 28 29 28 25 27 34 40 30 6 28 29 26 37 19 32 31 30 20 31 26 Maybe pay attention

53 52 53 55 44 51 54 55 65 49 57 49 53 59 52 56 52 52 54 52 NOT PAY ATTENTION 15 13 17 20 25 13 4 11 6 21 7 23 8 9 16 12 13 19 14 15 Definitely not pay attention

15 13 17 20 25 13 4 11 6 21 7 23 8 9 16 12 13 19 14 15
DK 4 6 3 0 3 2 2 4 23 2 8 2 2 13 0 1 5 10 1 7
DK 4 6 3 0 3 2 2 4 23 2 8 2 2 13 0 1 5 10 1 7

Page 380 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
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320
Table 104: Q17l. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : A community event

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 81 81 83 73 88 86 78 84 77 66 80 70 82 90 82 82 83 Definitely pay attention 28 34 22 23 36 32 27 31 25 16 28 23 23 36 31 29 30 Maybe pay attention

53 47 61 50 52 54 51 53 52 50 52 47 60 54 51 53 52
NOT PAY ATTENTION 15 17 6 26 7 12 14 16 18 24 20 18 12 9 16 13 14 Definitely not pay attention

15 17 6 26 7 12 14 16 18 24 20 18 12 9 16 13 14
DK 4 3 10 1 5 2 8 0 5 9 0 12 6 2 2 5 4
DK 4 3 10 1 5 2 8 0 5 9 0 12 6 2 2 5 4

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 81 80 100 90 71 0 81
Definitely pay attention 28 27 25 59 16 0 28
Maybe pay attention

53 53 75 32 55 0 53
NOT PAY ATTENTION 15 15 0 10 29 0 15
Definitely not pay attention

15 15 0 10 29 0 15
DK 4 5 0 0 0 0 4
DK 4 5 0 0 0 0 4

Page 381 of 516 ends

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2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

321

Table 105: Q17m. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Outdoor signage at the library, City Hall, or sports center

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 323 147 176 105 65 5 74 202 42 114 155 43 97 134 25 0 0 0 97 134 25

TOTAL PAY ATTENTION 75 76 75 69 84 70 77 80 55 69 84 65 66 83 67 0 0 0 66 83 67 Definitely pay attention 31 28 32 27 42 20 36 29 32 32 32 26 19 32 34 0 0 0 19 32 34 Maybe pay attention

45 48 42 42 42 49 41 52 24 37 52 39 47 51 32 0 0 0 47 51 32 NOT PAY ATTENTION 19 20 19 22 13 30 19 15 37 25 11 28 27 15 26 0 0 0 27 15 26 Definitely not pay attention

19 20 19 22 13 30 19 15 37 25 11 28 27 15 26 0 0 0 27 15 26 DK 5 4 7 9 3 0 4 5 8 6 5 7 6 2 8 0 0 0 6 2 8
DK 5 4 7 9 3 0 4 5 8 6 5 7 6 2 8 0 0 0 6 2 8

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 75 86 79 80 55 79 82 81 68 82 72 75 78 73 81 62 79 76 66 70 83 Definitely pay attention 31 38 31 32 24 43 34 36 25 27 24 32 36 27 34 43 29 34 30 20 38 Maybe pay attention

45 48 48 48 31 36 48 45 43 55 48 43 42 46 47 19 50 42 37 50 45 NOT PAY ATTENTION 19 13 17 16 33 19 16 17 24 10 27 19 18 20 17 26 14 24 32 21 10 Definitely not pay attention

19 13 17 16 33 19 16 17 24 10 27 19 18 20 17 26 14 24 32 21 10 DK 5 1 4 4 12 2 2 2 8 8 1 6 4 7 2 12 6 0 1 9 6
DK 5 1 4 4 12 2 2 2 8 8 1 6 4 7 2 12 6 0 1 9 6

Page 382 of 516 ends

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322
Table 105: Q17m. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Outdoor signage at the library, City Hall, or sports center

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 75 76 69 86 71 75 73 69 76 45 46 0 78 75 77 76 Definitely pay attention 31 30 29 28 30 32 28 31 28 21 34 0 41 27 36 28 Maybe pay attention

45 46 40 58 41 44 45 38 48 24 13 0 37 47 41 47
NOT PAY ATTENTION 19 18 27 14 24 16 23 26 21 55 54 0 9 21 19 19 Definitely not pay attention

19 18 27 14 24 16 23 26 21 55 54 0 9 21 19 19
DK 5 6 5 0 5 9 5 6 3 0 0 0 12 4 4 5
DK 5 6 5 0 5 9 5 6 3 0 0 0 12 4 4 5

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 323 165 155 58 78 45 65 39 32 181 136 136 110 71 73 65 103 81 138 184

TOTAL PAY ATTENTION 75 76 74 67 76 80 76 75 79 74 77 72 78 77 80 84 68 73 82 70 Definitely pay attention 31 33 28 33 27 26 29 29 46 29 33 29 28 37 45 24 25 31 35 27 Maybe pay attention

45 43 46 34 49 54 48 46 33 46 44 43 50 40 35 60 43 43 47 43 NOT PAY ATTENTION 19 17 22 28 22 20 17 15 8 23 14 24 18 12 12 12 28 21 12 25 Definitely not pay attention

19 17 22 28 22 20 17 15 8 23 14 24 18 12 12 12 28 21 12 25 DK 5 6 4 4 2 0 7 9 13 2 9 3 4 11 8 5 4 5 6 4
DK 5 6 4 4 2 0 7 9 13 2 9 3 4 11 8 5 4 5 6 4

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323
Table 105: Q17m. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Outdoor signage at the library, City Hall, or sports center

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 323 101 61 79 74 75 90 62 93 36 42 48 42 61 60 212 282

TOTAL PAY ATTENTION 75 76 77 72 76 86 69 77 72 72 78 71 71 80 69 73 75 Definitely pay attention 31 29 38 27 30 48 21 20 33 31 25 23 43 36 21 30 31 Maybe pay attention

45 47 39 44 47 37 47 57 38 42 52 48 28 44 47 43 45
NOT PAY ATTENTION 19 21 12 27 16 10 24 15 27 16 14 27 17 18 28 23 20 Definitely not pay attention

19 21 12 27 16 10 24 15 27 16 14 27 17 18 28 23 20
DK 5 3 11 2 7 5 7 8 2 12 8 3 11 2 4 4 5
DK 5 3 11 2 7 5 7 8 2 12 8 3 11 2 4 4 5

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 323 288 10 16 10 323 0

TOTAL PAY ATTENTION 75 77 71 52 76 75 0
Definitely pay attention 31 33 21 0 8 31 0
Maybe pay attention

45 43 50 52 68 45 0
NOT PAY ATTENTION 19 18 19 48 24 19 0
Definitely not pay attention

19 18 19 48 24 19 0
DK 5 6 10 0 0 5 0
DK 5 6 10 0 0 5 0

Page 384 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

324

Table 106: Q17n. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An electronic sign on Calaveras Road

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

TOTAL PAY ATTENTION 78 82 75 81 67 76 79 80 70 74 82 83 0 0 0 81 80 78 81 80 78 Definitely pay attention 39 41 37 46 23 58 52 34 41 42 34 53 0 0 0 38 37 40 38 37 40 Maybe pay attention

39 41 38 36 44 18 27 46 28 32 48 30 0 0 0 43 43 38 43 43 38 NOT PAY ATTENTION 16 15 16 13 20 19 9 16 24 18 13 16 0 0 0 18 17 12 18 17 12 Definitely not pay attention

16 15 16 13 20 19 9 16 24 18 13 16 0 0 0 18 17 12 18 17 12 DK 6 3 9 5 14 5 12 4 6 8 5 1 0 0 0 1 2 9 1 2 9
DK 6 3 9 5 14 5 12 4 6 8 5 1 0 0 0 1 2 9 1 2 9

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 78 76 82 81 68 90 85 86 74 44 73 80 84 73 88 62 74 79 66 86 80 Definitely pay attention 39 63 36 41 32 62 31 39 42 15 23 44 44 34 45 41 36 28 35 50 39 Maybe pay attention

39 14 45 40 36 28 54 47 32 29 51 35 40 39 43 20 37 52 31 37 41 NOT PAY ATTENTION 16 12 15 14 26 7 11 10 20 35 25 13 13 19 11 26 15 21 25 11 14 Definitely not pay attention

16 12 15 14 26 7 11 10 20 35 25 13 13 19 11 26 15 21 25 11 14 DK 6 12 3 5 6 4 4 4 6 21 2 8 3 8 1 13 11 0 9 3 6
DK 6 12 3 5 6 4 4 4 6 21 2 8 3 8 1 13 11 0 9 3 6

Page 385 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

325
Table 106: Q17n. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An electronic sign on Calaveras Road

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 78 78 81 81 81 72 76 87 74 100 87 100 78 74 83 81 Definitely pay attention 39 43 31 44 37 39 33 41 32 0 34 54 44 32 51 38 Maybe pay attention

39 35 50 38 44 33 42 46 42 100 53 46 34 42 33 43
NOT PAY ATTENTION 16 17 13 17 15 16 19 10 22 0 13 0 5 21 13 16 Definitely not pay attention

16 17 13 17 15 16 19 10 22 0 13 0 5 21 13 16
DK 6 5 6 1 4 13 5 3 4 0 0 0 18 5 3 3
DK 6 5 6 1 4 13 5 3 4 0 0 0 18 5 3 3

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

TOTAL PAY ATTENTION 78 82 74 76 75 89 80 82 71 79 79 75 83 77 78 81 81 72 79 77 Definitely pay attention 39 40 39 26 35 44 43 45 45 35 44 31 43 45 28 40 40 46 34 43 Maybe pay attention

39 42 35 50 39 45 37 38 27 44 35 44 40 33 50 41 41 26 46 34 NOT PAY ATTENTION 16 11 21 23 20 10 10 16 7 19 11 21 10 11 15 17 12 19 16 15 Definitely not pay attention

16 11 21 23 20 10 10 16 7 19 11 21 10 11 15 17 12 19 16 15 DK 6 7 5 1 5 1 11 2 22 3 11 3 7 11 6 2 7 8 4 8
DK 6 7 5 1 5 1 11 2 22 3 11 3 7 11 6 2 7 8 4 8

Page 386 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

326
Table 106: Q17n. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : An electronic sign on Calaveras Road

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

TOTAL PAY ATTENTION 78 84 79 73 78 84 81 75 73 74 73 75 86 78 81 80 80 Definitely pay attention 39 36 43 34 44 30 46 37 40 48 32 29 35 42 42 38 39 Maybe pay attention

39 48 36 38 34 54 35 38 33 26 41 46 51 36 39 42 41
NOT PAY ATTENTION 16 12 11 27 10 12 11 20 21 21 23 15 7 12 19 14 14 Definitely not pay attention

16 12 11 27 10 12 11 20 21 21 23 15 7 12 19 14 14
DK 6 4 10 1 11 4 8 5 6 5 4 10 7 9 0 6 6
DK 6 4 10 1 11 4 8 5 6 5 4 10 7 9 0 6 6

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 324 299 5 11 9 0 324

TOTAL PAY ATTENTION 78 78 86 92 73 0 78
Definitely pay attention 39 39 70 39 0 0 39
Maybe pay attention

39 38 15 53 73 0 39
NOT PAY ATTENTION 16 16 14 8 20 0 16
Definitely not pay attention

16 16 14 8 20 0 16
DK 6 6 0 0 7 0 6
DK 6 6 0 0 7 0 6

Page 387 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

327

Table 107: Q17o. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Non-English language media

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

TOTAL PAY ATTENTION 37 42 33 28 43 20 37 42 15 38 42 23 30 42 54 35 49 38 33 45 44 Definitely pay attention 8 11 6 5 9 6 10 9 4 10 8 5 7 11 19 9 12 4 8 11 10 Maybe pay attention

29 32 27 23 34 14 27 33 11 28 34 18 23 31 34 26 37 34 25 34 34 NOT PAY ATTENTION 49 52 46 52 37 57 46 46 68 45 47 66 55 54 34 52 40 48 54 47 43 Definitely not pay attention

49 52 46 52 37 57 46 46 68 45 47 66 55 54 34 52 40 48 54 47 43 DK 14 6 20 20 21 23 17 12 16 17 11 11 15 4 12 12 11 14 14 8 13 DK 14 6 20 20 21 23 17 12 16 17 11 11 15 4 12 12 11 14 14 8 13

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

TOTAL PAY ATTENTION 37 30 46 43 21 35 51 46 30 19 52 32 36 40 40 15 28 36 38 38 42 Definitely pay attention 8 11 9 10 5 10 10 10 8 1 11 7 9 8 10 3 3 8 7 10 10 Maybe pay attention

29 19 36 33 16 25 40 36 23 18 41 25 27 32 30 11 25 28 31 28 32 NOT PAY ATTENTION 49 56 43 45 57 51 39 42 55 55 41 52 50 47 47 61 56 48 50 51 43 Definitely not pay attention

49 56 43 45 57 51 39 42 55 55 41 52 50 47 47 61 56 48 50 51 43 DK 14 14 11 12 22 14 10 11 14 25 7 16 15 13 12 24 17 15 12 11 14 DK 14 14 11 12 22 14 10 11 14 25 7 16 15 13 12 24 17 15 12 11 14

Page 388 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

328
Table 107: Q17o. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Non-English language media

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

TOTAL PAY ATTENTION 37 37 40 27 46 30 57 33 55 100 79 0 52 42 43 29 Definitely pay attention 8 10 6 8 10 5 11 8 10 27 20 0 13 7 11 8 Maybe pay attention

29 27 35 19 37 25 45 26 45 73 59 0 39 35 31 21
NOT PAY ATTENTION 49 49 49 66 42 51 38 48 40 0 10 100 34 50 48 52 Definitely not pay attention

49 49 49 66 42 51 38 48 40 0 10 100 34 50 48 52
DK 14 14 10 7 11 19 5 19 5 0 11 0 13 7 10 19
DK 14 14 10 7 11 19 5 19 5 0 11 0 13 7 10 19

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

TOTAL PAY ATTENTION 37 38 37 52 38 33 33 37 25 41 32 44 33 32 36 50 43 21 43 33 Definitely pay attention 8 9 7 13 7 9 7 10 4 9 7 10 8 8 4 13 10 6 8 8 Maybe pay attention

29 29 29 39 31 24 27 27 21 32 25 35 26 24 32 38 32 15 34 25 NOT PAY ATTENTION 49 48 50 42 49 55 46 47 55 48 49 46 50 51 45 40 48 62 42 54 Definitely not pay attention

49 48 50 42 49 55 46 47 55 48 49 46 50 51 45 40 48 62 42 54 DK 14 14 13 6 13 12 20 16 20 10 19 10 17 17 19 10 9 17 15 13 DK 14 14 13 6 13 12 20 16 20 10 19 10 17 17 19 10 9 17 15 13

Page 389 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

329
Table 107: Q17o. Please consider the following ways the City of Milpitas may provide information to local residents. For each one, please indicate whether you would definitely pay attention, maybe pay attention, or definitely not pay attention to the information about the City if it were presented to you in that way. : Non-English language media

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

TOTAL PAY ATTENTION 37 42 34 42 31 40 37 46 30 15 47 35 44 41 43 41 41 Definitely pay attention 8 11 8 8 7 9 10 8 7 1 13 7 13 12 7 10 9 Maybe pay attention

29 31 26 34 24 31 27 38 23 13 33 28 30 28 37 31 31
NOT PAY ATTENTION 49 45 50 51 48 43 51 42 56 69 50 47 42 43 42 44 46 Definitely not pay attention

49 45 50 51 48 43 51 42 56 69 50 47 42 43 42 44 46
DK 14 13 16 7 21 18 12 12 14 17 3 18 14 16 15 16 14
DK 14 13 16 7 21 18 12 12 14 17 3 18 14 16 15 16 14

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

TOTAL PAY ATTENTION 37 37 55 41 41 35 39
Definitely pay attention 8 9 17 2 4 8 8
Maybe pay attention

29 28 38 39 37 27 31
NOT PAY ATTENTION 49 49 45 53 48 51 46
Definitely not pay attention

49 49 45 53 48 51 46
DK 14 15 0 5 12 13 14
DK 14 15 0 5 12 13 14

Page 390 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

330

Table 108: Q18. LENGTH OF RESIDENCE IN MILPITAS

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

Six years or less 16 9 21 20 17 79 12 16 21 9 16 27 13 8 10 20 16 11 16 12 11 Seven to ten years 9 6 12 10 17 0 10 9 10 8 8 13 8 10 16 13 6 13 11 8 14 11 to 20 years 19 18 20 18 22 21 21 19 14 19 20 19 27 27 6 19 17 12 23 22 10 21 to 30 years 22 26 19 22 17 0 18 24 22 22 25 15 20 26 20 19 26 25 20 26 23 31 years or more 33 41 27 29 26 0 39 32 30 42 31 23 31 29 49 25 35 38 28 32 42 DK/Prefer not to say 1 0 1 1 1 0 1 0 3 1 0 1 0 0 0 3 0 0 2 0 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

Six years or less 16 22 12 13 24 26 10 14 17 15 11 17 17 14 16 20 100 0 0 0 0 Seven to ten years 9 9 9 9 14 12 10 10 8 7 12 8 12 7 12 12 0 100 0 0 0 11 to 20 years 19 18 20 20 16 13 18 17 22 15 27 17 16 23 16 13 0 0 100 0 0 21 to 30 years 22 25 23 23 16 18 25 23 21 24 24 21 18 26 20 12 0 0 0 100 0 31 years or more 33 26 36 35 26 30 37 35 30 36 25 36 37 30 36 42 0 0 0 0 100 DK/Prefer not to say 1 0 0 0 4 2 0 0 1 2 1 1 1 1 1 0 0 0 0 0 0

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

Six years or less 16 12 24 19 16 9 5 28 4 33 0 0 21 12 9 27 Seven to ten years 9 8 13 11 8 8 5 12 5 40 0 0 11 8 6 9 11 to 20 years 19 15 27 15 22 18 28 16 29 0 18 46 12 22 19 19 21 to 30 years 22 23 23 27 24 17 25 23 24 13 26 54 35 22 21 22 31 years or more 33 41 12 27 29 47 36 19 38 14 56 0 21 35 46 24 DK/Prefer not to say 1 0 1 1 1 1 0 1 0 0 0 0 0 1 0 0

Page 391 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

331
Table 108: Q18. LENGTH OF RESIDENCE IN MILPITAS

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

Six years or less 16 18 14 12 25 20 10 7 15 20 11 20 14 11 9 11 12 30 10 20 Seven to ten years 9 9 10 6 10 18 6 6 10 11 7 8 11 7 3 11 11 11 7 11 11 to 20 years 19 20 18 38 18 17 16 11 8 24 13 26 17 9 30 17 17 14 24 16 21 to 30 years 22 21 24 35 19 16 27 19 11 23 21 26 22 16 17 26 27 18 21 23 31 years or more 33 32 34 9 27 27 41 55 55 21 48 19 36 55 42 32 31 27 37 29 DK/Prefer not to say 1 1 1 0 1 1 0 2 1 1 1 1 1 2 0 2 1 0 1 1

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

Six years or less 16 22 10 17 10 8 24 11 16 18 14 13 21 15 12 15 15 Seven to ten years 9 11 5 10 8 6 10 8 11 8 6 8 7 13 6 9 9 11 to 20 years 19 24 13 24 12 24 17 24 14 12 23 29 12 17 22 20 20 21 to 30 years 22 21 21 27 21 20 21 23 25 12 24 24 24 20 32 25 24 31 years or more 33 21 49 22 47 40 27 35 33 51 31 25 33 35 26 30 31 DK/Prefer not to say 1 1 1 1 1 2 0 0 2 0 2 0 3 0 1 1 1

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

Six years or less 16 17 6 7 0 14 18
Seven to ten years 9 10 0 0 7 9 10
11 to 20 years 19 19 9 25 13 22 16
21 to 30 years 22 21 39 37 21 21 24
31 years or more 33 32 46 26 59 34 32
DK/Prefer not to say 1 1 0 5 0 1 1

Page 392 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

332
Table 109: Q19. RESIDENCE

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

Own 64 63 65 64 63 90 65 63 69 66 61 70 59 64 90 66 64 54 62 64 67 Rent 29 31 26 27 27 10 30 29 22 24 32 25 31 29 10 28 30 42 29 30 30 Prefer not to say 7 6 9 9 9 0 5 8 9 10 7 5 10 7 0 6 7 4 8 7 3

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

Own 64 65 64 64 67 60 62 61 64 82 60 64 65 63 64 68 50 57 52 65 80 Rent 29 28 30 30 22 32 29 30 30 11 37 26 28 29 32 14 44 40 41 29 11 Prefer not to say 7 8 6 7 11 8 10 9 6 7 3 9 7 8 5 18 7 3 8 6 9

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

Own 64 100 0 67 59 70 60 59 61 60 82 0 44 54 68 79
Rent 29 0 100 26 32 28 33 31 31 40 18 100 52 38 21 19
Prefer not to say 7 0 0 7 9 2 7 9 8 0 0 0 4 8 11 2

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

Own 64 61 67 39 61 74 71 83 68 57 73 51 72 76 55 53 67 77 54 71 Rent 29 30 27 46 30 21 20 16 32 33 22 37 20 23 29 39 28 20 34 25 Prefer not to say 7 8 6 15 9 5 9 2 0 10 5 11 7 1 15 9 5 2 12 4

Page 393 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

333
Table 109: Q19. RESIDENCE

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

Own 64 53 75 62 72 51 68 57 75 73 51 81 52 71 59 66 62
Rent 29 35 21 30 23 33 29 34 21 23 44 12 43 20 33 26 30 Prefer not to say 7 11 4 8 5 16 3 9 5 3 5 8 4 9 8 8 8

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

Own 64 65 75 34 81 64 64
Rent 29 27 25 61 19 27 30
Prefer not to say 7 8 0 5 0 9 6

Page 394 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

334

Table 110: Q20. WORK SITUATION

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

Work from home 23 24 22 23 18 35 17 25 24 24 20 30 22 25 22 33 20 17 28 22 19 Outside the home 49 53 46 43 50 52 42 53 43 45 51 53 46 51 68 40 61 55 43 56 60 Not working 22 18 24 29 21 0 38 17 20 22 25 5 22 20 11 18 15 22 20 17 18 Prefer not to say 7 5 8 5 11 13 3 6 13 9 4 12 10 4 0 10 5 6 10 5 4

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

Work from home 23 22 23 23 23 28 24 25 20 23 26 22 23 22 23 24 27 27 18 28 18 Outside the home 49 43 51 50 46 53 52 53 48 29 63 45 48 51 48 44 49 45 57 53 43 Not working 22 32 22 23 14 11 16 15 27 37 6 26 21 22 22 17 13 18 21 16 31 Prefer not to say 7 3 5 4 17 7 8 7 5 10 6 7 9 4 7 15 11 10 4 3 7

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

Work from home 23 24 20 100 0 0 0 0 0 0 0 0 12 22 22 28 Outside the home 49 46 54 0 100 0 100 100 100 100 100 100 38 53 58 56 Not working 22 24 21 0 0 100 0 0 0 0 0 0 48 19 17 12
Prefer not to say 7 7 4 0 0 0 0 0 0 0 0 0 2 6 3 3

Page 395 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

335
Table 110: Q20. WORK SITUATION

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

Work from home 23 22 23 13 32 33 29 11 7 26 18 24 30 9 14 25 24 27 19 25 Outside the home 49 55 44 67 56 59 45 26 21 60 34 61 51 24 49 49 56 40 49 49 Not working 22 17 26 16 3 5 17 56 69 8 40 9 12 62 32 22 15 20 27 17 Prefer not to say 7 7 7 3 9 3 10 7 3 6 8 7 7 6 5 4 5 12 5 8

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

Work from home 23 24 19 29 17 17 25 21 25 20 23 21 19 28 23 23 22 Outside the home 49 64 39 57 29 58 52 40 46 31 63 51 49 55 50 52 52 Not working 22 5 35 11 46 19 15 35 20 46 14 22 18 6 24 17 19 Prefer not to say 7 6 7 4 8 5 8 4 9 3 0 7 14 11 3 8 6

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

Work from home 23 23 37 26 9 23 22
Outside the home 49 49 57 36 61 48 50
Not working 22 22 5 31 24 23 21
Prefer not to say 7 7 0 7 6 7 7

Page 396 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

336
Table 111: Q21. WORK IN MILPITAS

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 317 155 162 86 67 9 59 217 37 98 160 49 44 68 17 34 84 24 79 152 41

Yes 53 64 44 35 61 0 46 60 24 53 58 49 59 58 69 68 59 52 63 59 59 No 46 35 56 64 39 100 49 40 76 47 40 51 41 37 31 32 41 48 37 39 41 Prefer not to say 1 2 0 1 0 0 5 0 0 0 2 0 0 4 0 0 0 0 0 2 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 317 35 217 252 49 45 122 168 135 14 86 221 147 165 122 24 50 27 71 76 92

Yes 53 38 62 59 23 40 66 59 50 25 75 45 45 63 50 21 18 35 66 57 67 No 46 62 36 40 77 60 32 40 50 75 25 53 55 36 50 79 82 65 33 43 30 Prefer not to say 1 0 1 1 0 0 2 1 0 0 0 1 0 1 0 0 0 0 1 0 3

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

Yes 53 54 55 0 53 0 100 0 100 100 100 100 40 65 67 32
No 46 46 45 0 46 0 0 100 0 0 0 0 60 35 30 68
Prefer not to say 1 0 0 0 1 0 0 0 0 0 0 0 0 0 3 1

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 317 180 135 78 87 54 58 20 14 218 92 165 112 34 73 63 116 65 136 181

Yes 53 51 57 59 59 45 47 44 68 56 50 59 46 54 52 63 63 30 57 51 No 46 47 43 41 41 54 49 56 32 44 48 41 51 46 45 37 37 70 41 49 Prefer not to say 1 2 0 0 0 1 4 0 0 0 3 0 3 0 3 0 0 1 2 0

Page 397 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

337
Table 111: Q21. WORK IN MILPITAS

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 317 125 51 92 41 80 100 56 79 22 53 49 41 68 58 217 294

Yes 53 48 57 65 40 54 48 61 53 54 56 52 61 56 56 56 54
No 46 51 38 35 60 43 51 39 47 46 44 48 33 43 44 42 45
Prefer not to say 1 0 5 0 0 3 1 0 0 0 0 0 6 1 0 1 1

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 317 288 9 10 11 154 163

Yes 53 52 33 84 68 52 55
No 46 46 67 16 32 46 45
Prefer not to say 1 1 0 0 0 2 0

Page 398 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

338

Table 112: Q22. MODE OF COMMUTE

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 169 99 71 30 41 0 27 130 9 52 93 24 26 39 12 23 50 12 49 89 24

DRIVE 86 85 88 91 85 0 85 86 89 79 92 81 87 92 77 88 91 59 87 92 68 Drive by myself

86 85 88 91 85 0 85 86 89 79 92 81 87 92 77 88 91 59 87 92 68 RIDESHARE 2 2 2 0 4 0 0 3 0 4 2 0 2 2 7 0 0 12 1 1 9
Rideshare

2 2 2 0 4 0 0 3 0 4 2 0 2 2 7 0 0 12 1 1 9
PUBLIC TRANSIT 6 9 1 0 3 0 12 5 6 15 2 2 11 0 13 10 4 5 11 2 9 Take public transit

6 9 1 0 3 0 12 5 6 15 2 2 11 0 13 10 4 5 11 2 9
WALK 2 2 3 8 0 0 0 3 0 0 0 18 0 0 0 0 5 16 0 3 8
Walk

2 2 3 8 0 0 0 3 0 0 0 18 0 0 0 0 5 16 0 3 8
OTHER 3 2 6 1 9 0 3 3 6 2 5 0 0 5 4 2 0 8 1 2 6
Carpool 2 2 3 1 5 0 3 2 6 2 3 0 0 5 4 2 0 8 1 2 6
Other

1 0 2 0 4 0 0 1 0 0 2 0 0 0 0 0 0 0 0 0 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

NT TOO/
AT ALL
--------
0-6
YRS
--------
7-10
YRS
--------
11-20
YRS
--------
21-30
YRS
--------
31+
YRS
--------
Column n-Size 169 14 135 148 11 18 80 98 67 4 64 100 66 104 61 5 9 9 47 43 62

DRIVE 86 75 90 88 84 53 86 80 95 100 78 92 76 93 74 90 68 75 91 82 90 Drive by myself

86 75 90 88 84 53 86 80 95 100 78 92 76 93 74 90 68 75 91 82 90 RIDESHARE 2 0 2 2 7 14 2 4 0 0 6 0 5 1 5 0 14 16 0 1 1
Rideshare

2 0 2 2 7 14 2 4 0 0 6 0 5 1 5 0 14 16 0 1 1
PUBLIC TRANSIT 6 3 6 6 5 13 9 10 0 0 6 6 13 1 13 10 0 0 4 6 9 Take public transit

6 3 6 6 5 13 9 10 0 0 6 6 13 1 13 10 0 0 4 6 9
WALK 2 0 0 0 0 11 0 2 3 0 3 2 3 2 4 0 0 0 4 5 0
Walk

2 0 0 0 0 11 0 2 3 0 3 2 3 2 4 0 0 0 4 5 0
OTHER 3 22 2 3 5 9 3 4 2 0 7 0 3 3 3 0 18 9 1 6 0
Carpool 2 10 2 2 5 0 3 3 2 0 4 0 3 2 3 0 0 9 1 6 0
Other

1 12 0 1 0 9 0 2 0 0 2 0 0 2 0 0 18 0 0 0 0

Page 399 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

339
Table 112: Q22. MODE OF COMMUTE

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

DRIVE 86 87 81 0 86 0 86 0 100 0 0 0 48 89 85 98
Drive by myself

86 87 81 0 86 0 86 0 100 0 0 0 48 89 85 98
RIDESHARE 2 2 3 0 2 0 2 0 0 100 0 0 0 4 2 0
Rideshare

2 2 3 0 2 0 2 0 0 100 0 0 0 4 2 0
PUBLIC TRANSIT 6 8 3 0 6 0 6 0 0 0 100 0 0 2 13 2
Take public transit

6 8 3 0 6 0 6 0 0 0 100 0 0 2 13 2
WALK 2 0 8 0 2 0 2 0 0 0 0 100 27 0 0 0
Walk

2 0 8 0 2 0 2 0 0 0 0 100 27 0 0 0
OTHER 3 3 5 0 3 0 3 0 0 0 0 0 25 5 0 0
Carpool 2 3 2 0 2 0 2 0 0 0 0 0 25 3 0 0
Other

1 0 3 0 1 0 1 0 0 0 0 0 0 2 0 0

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 169 91 76 46 51 24 27 9 9 122 46 97 52 18 38 40 73 19 78 92

DRIVE 86 88 85 81 85 83 92 94 100 83 94 83 88 97 91 73 89 96 82 90 Drive by myself

86 88 85 81 85 83 92 94 100 83 94 83 88 97 91 73 89 96 82 90 RIDESHARE 2 0 5 2 4 2 0 0 0 3 0 3 1 0 1 3 3 0 2 2
Rideshare

2 0 5 2 4 2 0 0 0 3 0 3 1 0 1 3 3 0 2 2
PUBLIC TRANSIT 6 7 3 9 1 13 5 6 0 6 4 5 9 3 3 16 3 0 10 2 Take public transit

6 7 3 9 1 13 5 6 0 6 4 5 9 3 3 16 3 0 10 2
WALK 2 2 3 4 4 0 0 0 0 3 0 4 0 0 5 0 3 0 2 2
Walk

2 2 3 4 4 0 0 0 0 3 0 4 0 0 5 0 3 0 2 2
OTHER 3 3 4 4 5 3 3 0 0 4 2 4 3 0 0 8 2 4 4 3
Carpool 2 1 4 4 2 3 3 0 0 3 2 3 3 0 0 8 0 4 4 1
Other

1 2 0 0 3 0 0 0 0 1 0 2 0 0 0 0 2 0 0 2

Page 400 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

340
Table 112: Q22. MODE OF COMMUTE

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 169 61 29 60 16 43 48 34 42 12 30 26 25 38 33 122 157

DRIVE 86 84 95 82 95 80 94 85 85 85 91 100 82 80 87 86 86 Drive by myself

86 84 95 82 95 80 94 85 85 85 91 100 82 80 87 86 86
RIDESHARE 2 0 0 6 0 0 0 5 5 4 3 0 8 0 1 2 2
Rideshare

2 0 0 6 0 0 0 5 5 4 3 0 8 0 1 2 2
PUBLIC TRANSIT 6 10 2 3 5 14 1 2 4 4 0 0 4 19 3 8 6
Take public transit

6 10 2 3 5 14 1 2 4 4 0 0 4 19 3 8 6
WALK 2 3 0 4 0 4 0 0 5 0 0 0 0 0 6 2 3
Walk

2 3 0 4 0 4 0 0 5 0 0 0 0 0 6 2 3
OTHER 3 3 3 5 0 1 5 8 0 7 6 0 6 1 2 2 3
Carpool 2 1 3 5 0 1 2 8 0 7 6 0 0 1 2 1 2
Other

1 3 0 0 0 0 3 0 0 0 0 0 6 0 0 1 1

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 169 151 3 8 7 80 90

DRIVE 86 85 100 90 100 88 84
Drive by myself

86 85 100 90 100 88 84
RIDESHARE 2 3 0 0 0 3 2
Rideshare

2 3 0 0 0 3 2
PUBLIC TRANSIT 6 6 0 0 0 6 6
Take public transit

6 6 0 0 0 6 6
WALK 2 3 0 0 0 0 5
Walk

2 3 0 0 0 0 5
OTHER 3 3 0 10 0 3 3
Carpool 2 2 0 10 0 3 2
Other

1 1 0 0 0 0 2

Page 401 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

341

Table 113: Q23. HOUSEHOLD INCOME

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

$0-$60K 8 6 11 12 10 0 11 8 7 8 9 4 4 8 14 6 7 16 5 8 15 $30,000 and under 4 2 5 6 4 0 4 3 7 3 4 2 3 2 4 3 1 11 3 2 9 $30,001 - $60,000

5 4 6 6 6 0 7 5 0 5 5 2 2 6 10 3 6 5 2 6 7
$60K-$120K 31 40 24 23 27 0 36 28 35 37 30 24 36 35 16 37 32 26 36 33 23 $60,001 - $90,000 14 17 11 11 13 0 17 14 7 14 15 12 13 16 7 18 16 14 15 16 11 $90,001 - $120,000

17 22 13 12 15 0 19 14 28 23 15 12 23 19 9 19 16 12 21 17 11 $120K-$180K 24 31 18 17 19 10 20 27 13 24 25 19 19 31 38 16 30 21 17 31 27 $120,001 - $150,000 11 15 8 8 8 10 13 11 7 15 9 5 13 11 15 7 14 7 10 13 10 $150,001 - $180,000

13 17 10 9 11 0 7 16 6 9 16 14 6 20 24 9 16 14 7 18 17
$180K+ 23 15 29 29 25 57 21 23 24 19 22 32 28 19 13 16 24 15 22 22 14 More than $180,000

23 15 29 29 25 57 21 23 24 19 22 32 28 19 13 16 24 15 22 22 14 PREFER NOT TO SAY 14 9 19 18 19 33 12 14 21 12 14 21 13 7 18 26 6 21 19 6 20 Prefer not to say 14 9 19 18 19 33 12 14 21 12 14 21 13 7 18 26 6 21 19 6 20

Page 402 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

342
Table 113: Q23. HOUSEHOLD INCOME

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

$0-$60K 8 11 8 8 6 11 8 8 8 12 6 9 8 9 8 6 11 10 6 13 5 $30,000 and under 4 4 4 4 3 8 4 5 1 8 1 4 3 4 3 4 6 0 2 6 2 $30,001 - $60,000

5 7 4 5 3 3 4 4 6 4 5 4 4 5 5 2 5 10 3 7 3
$60K-$120K 31 33 34 33 26 19 32 29 38 8 49 27 34 30 35 30 23 27 36 31 33 $60,001 - $90,000 14 15 16 16 6 13 16 15 14 5 27 10 17 11 18 12 13 16 16 16 12 $90,001 - $120,000

17 17 18 18 19 7 16 14 24 3 22 17 17 18 17 18 10 12 21 15 21 $120K-$180K 24 23 27 26 17 30 29 29 19 15 22 25 24 24 27 15 13 15 23 23 33 $120,001 - $150,000 11 11 13 12 5 15 10 11 11 8 14 11 12 11 13 6 6 7 12 8 16 $150,001 - $180,000

13 12 14 14 12 15 19 18 8 8 8 14 13 14 14 9 7 8 12 15 17 $180K+ 23 21 21 21 30 29 19 22 23 26 11 25 21 23 19 33 38 23 22 22 17 More than $180,000

23 21 21 21 30 29 19 22 23 26 11 25 21 23 19 33 38 23 22 22 17 PREFER NOT TO SAY 14 14 11 11 22 11 12 12 13 39 12 14 13 14 12 17 14 26 13 11 12 Prefer not to say 14 14 11 11 22 11 12 12 13 39 12 14 13 14 12 17 14 26 13 11 12

Page 403 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

343
Table 113: Q23. HOUSEHOLD INCOME

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

$0-$60K 8 6 15 4 7 19 5 9 3 0 0 54 100 0 0 0
$30,000 and under 4 2 8 2 2 9 1 4 2 0 0 0 42 0 0 0
$30,001 - $60,000

5 4 7 3 4 10 4 5 1 0 0 54 58 0 0 0
$60K-$120K 31 26 42 31 33 27 40 26 41 73 16 0 0 100 0 0 $60,001 - $90,000 14 9 25 13 17 7 20 13 21 33 0 0 0 45 0 0 $90,001 - $120,000

17 17 16 18 16 20 20 13 21 40 16 0 0 55 0 0
$120K-$180K 24 25 17 23 28 19 35 18 35 27 79 0 0 0 100 0 $120,001 - $150,000 11 12 9 16 11 10 11 9 9 27 44 0 0 0 46 0 $150,001 - $180,000

13 14 8 7 17 9 24 10 26 0 36 0 0 0 54 0
$180K+ 23 28 15 28 26 13 15 38 18 0 4 0 0 0 0 100
More than $180,000

23 28 15 28 26 13 15 38 18 0 4 0 0 0 0 100
PREFER NOT TO SAY 14 15 11 13 6 22 4 9 3 0 0 46 0 0 0 0 Prefer not to say 14 15 11 13 6 22 4 9 3 0 0 46 0 0 0 0

Page 404 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

344
Table 113: Q23. HOUSEHOLD INCOME

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

$0-$60K 8 8 10 10 5 5 4 10 28 7 11 7 5 18 7 13 8 7 10 7 $30,000 and under 4 3 4 3 1 2 4 2 16 2 6 2 3 9 2 3 5 3 3 4 $30,001 - $60,000

5 5 5 7 4 4 0 8 12 5 5 5 2 10 5 10 3 3 7 3
$60K-$120K 31 30 32 36 42 23 15 37 35 35 26 39 19 36 40 37 31 19 39 25 $60,001 - $90,000 14 12 15 16 19 13 8 16 9 16 10 17 10 13 18 25 10 6 21 8 $90,001 - $120,000

17 18 17 20 23 10 8 21 25 19 16 22 9 23 22 11 21 12 17 17 $120K-$180K 24 27 21 29 19 32 31 16 12 25 22 23 32 14 22 31 26 17 26 22 $120,001 - $150,000 11 10 12 9 9 19 14 7 7 12 11 9 16 7 11 18 10 7 14 9 $150,001 - $180,000

13 17 9 20 10 13 17 9 5 14 11 14 15 7 11 14 16 10 12 13 $180K+ 23 24 21 18 24 30 28 20 8 24 21 22 29 15 14 8 23 41 11 31 More than $180,000

23 24 21 18 24 30 28 20 8 24 21 22 29 15 14 8 23 41 11 31 PREFER NOT TO SAY 14 12 16 8 10 9 22 17 18 9 19 9 17 17 16 11 12 17 14 14 Prefer not to say 14 12 16 8 10 9 22 17 18 9 19 9 17 17 16 11 12 17 14 14

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

$0-$60K 8 6 10 7 13 11 5 9 10 19 6 9 10 3 7 7 7
$30,000 and under 4 3 3 1 9 3 2 2 6 6 0 5 5 1 4 3 3
$30,001 - $60,000

5 4 7 6 4 7 3 7 3 13 6 4 5 2 3 3 4
$60K-$120K 31 31 28 40 24 35 26 42 25 31 43 24 31 25 34 28 31 $60,001 - $90,000 14 13 12 20 9 18 9 25 8 11 21 12 16 11 14 13 14 $90,001 - $120,000

17 19 17 19 15 18 18 17 17 20 22 12 14 14 20 15 17
$120K-$180K 24 26 28 26 17 29 25 23 19 18 32 20 23 29 27 25 25 $120,001 - $150,000 11 9 12 15 10 14 7 15 10 10 18 8 10 11 11 10 11 $150,001 - $180,000

13 17 16 11 7 16 18 8 9 7 14 12 13 18 16 15 14
$180K+ 23 27 18 20 23 12 33 11 29 17 12 35 19 30 18 26 23 More than $180,000

23 27 18 20 23 12 33 11 29 17 12 35 19 30 18 26 23
PREFER NOT TO SAY 14 10 16 8 23 13 11 15 18 15 8 12 17 14 15 14 13 Prefer not to say 14 10 16 8 23 13 11 15 18 15 8 12 17 14 15 14 13

Page 405 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

345
Table 113: Q23. HOUSEHOLD INCOME

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

$0-$60K 8 9 0 3 7 7 10
$30,000 and under 4 4 0 3 0 3 4
$30,001 - $60,000

5 5 0 0 7 4 6
$60K-$120K 31 30 38 47 41 33 29
$60,001 - $90,000 14 13 14 17 32 13 15
$90,001 - $120,000

17 17 23 31 9 20 15
$120K-$180K 24 24 30 22 21 25 23
$120,001 - $150,000 11 11 16 9 10 12 10
$150,001 - $180,000

13 13 15 13 11 13 13
$180K+ 23 24 14 14 7 23 22
More than $180,000

23 24 14 14 7 23 22
PREFER NOT TO SAY 14 14 18 13 24 12 17
Prefer not to say 14 14 18 13 24 12 17

Page 406 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

346
Table 114: LANGUAGE

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

English 91 80 100 100 100 100 92 90 93 91 89 96 83 90 97 90 92 100 86 91 99 Spanish 2 5 0 0 0 0 1 3 3 3 2 1 3 3 3 2 1 0 2 2 1
Vietnamese 4 9 0 0 0 0 4 5 3 4 5 1 9 5 0 5 4 0 7 4 0
Chinese 3 6 0 0 0 0 2 3 2 2 4 2 5 3 0 4 4 0 5 3 0

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

English 91 91 90 90 94 98 92 94 88 86 91 91 93 88 93 97 97 98 92 86 88 Spanish 2 3 2 2 1 0 2 1 3 4 1 3 2 3 2 1 1 0 1 4 3
Vietnamese 4 6 5 5 3 0 4 3 6 3 5 4 2 7 2 0 2 0 5 7 3
Chinese 3 1 3 3 3 2 2 2 3 7 4 3 3 3 3 2 0 2 2 3 5

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

English 91 92 87 90 91 90 89 92 88 100 100 100 96 87 91 95 Spanish 2 3 2 4 3 1 2 4 2 0 0 0 0 3 3 1
Vietnamese 4 2 9 5 3 6 5 1 5 0 0 0 2 6 4 3
Chinese 3 4 2 1 3 3 4 2 5 0 0 0 2 4 2 1

Page 407 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

347
Table 114: LANGUAGE

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

English 91 91 90 92 90 93 83 92 100 91 90 91 87 96 89 91 90 93 90 91 Spanish 2 1 4 0 4 2 4 1 0 2 2 2 3 1 3 4 2 1 3 2
Vietnamese 4 5 3 6 5 0 8 3 0 4 5 5 5 2 5 3 5 3 4 4
Chinese 3 3 3 1 2 5 5 4 0 3 3 2 5 2 3 2 3 2 3 3

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

English 91 92 91 91 89 94 90 87 93 100 82 83 100 100 75 89 89 Spanish 2 1 1 4 4 1 1 6 2 0 18 0 0 0 0 0 3
Vietnamese 4 5 5 2 4 3 6 4 3 0 0 1 0 0 22 6 5
Chinese 3 2 3 3 3 2 4 4 2 0 0 16 0 0 2 4 3

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

English 91 100 0 0 0 89 92
Spanish 2 0 100 0 0 3 2
Vietnamese 4 0 0 100 0 5 3
Chinese 3 0 0 0 100 3 3

Page 408 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

348

Table 115: DATA COLLECTION MODE/CONTACT METHOD

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

PHONE 46 100 0 0 0 0 46 46 43 51 46 36 49 58 46 42 55 40 46 57 42 Telephone

46 100 0 0 0 0 46 46 43 51 46 36 49 58 46 42 55 40 46 57 42 ONLINE 54 0 100 100 100 100 54 54 57 49 54 64 51 42 54 58 45 60 54 43 58 Online/Email 31 0 57 100 0 0 40 29 26 29 29 36 34 20 38 27 25 40 31 23 39 Online/Text 21 0 38 0 100 0 14 23 24 20 23 17 15 20 13 26 17 21 20 18 18 Online/Postcard 3 0 5 0 0 100 0 2 7 0 2 11 2 1 2 5 3 0 3 2 1

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

PHONE 46 55 47 48 37 43 53 50 43 29 53 45 45 48 46 39 26 28 44 53 56 Telephone

46 55 47 48 37 43 53 50 43 29 53 45 45 48 46 39 26 28 44 53 56 ONLINE 54 45 53 52 63 57 47 50 57 71 47 55 55 52 54 61 74 72 56 47 44 Online/Email 31 38 27 29 38 29 25 26 36 33 23 33 33 28 32 36 39 33 29 31 28 Online/Text 21 7 24 21 19 22 20 21 18 36 21 20 20 22 18 25 22 39 25 16 16 Online/Postcard 3 0 2 2 6 6 2 3 2 2 3 2 3 2 3 0 13 0 3 0 0

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

PHONE 46 45 50 47 49 39 58 37 58 60 89 46 31 58 60 30
Telephone

46 45 50 47 49 39 58 37 58 60 89 46 31 58 60 30
ONLINE 54 55 50 53 51 61 42 63 42 40 11 54 69 42 40 70
Online/Email 31 31 29 32 27 41 18 38 19 0 0 54 45 23 22 40 Online/Text 21 21 20 17 21 20 24 18 24 40 11 0 24 18 17 23 Online/Postcard 3 4 1 4 3 0 0 6 0 0 0 0 0 0 1 7

Page 409 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

349
Table 115: DATA COLLECTION MODE/CONTACT METHOD

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

PHONE 46 49 42 52 42 43 46 42 46 45 45 46 44 44 46 49 49 38 47 44 Telephone

46 49 42 52 42 43 46 42 46 45 45 46 44 44 46 49 49 38 47 44 ONLINE 54 51 58 48 58 57 54 58 54 55 55 54 56 56 54 51 51 62 53 56 Online/Email 31 30 32 23 29 27 36 41 37 27 37 27 32 39 31 32 30 31 31 30 Online/Text 21 18 24 25 24 22 17 17 18 24 17 24 19 17 23 19 20 22 21 21 Online/Postcard 3 3 1 0 5 8 1 0 0 4 1 3 4 0 0 0 1 9 0 5

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

PHONE 46 46 51 45 39 47 49 47 39 51 48 46 46 44 50 46 46 Telephone

46 46 51 45 39 47 49 47 39 51 48 46 46 44 50 46 46
ONLINE 54 54 49 55 61 53 51 53 61 49 52 54 54 56 50 54 54 Online/Email 31 26 36 28 39 31 29 32 33 34 27 31 35 26 29 30 31 Online/Text 21 23 12 25 22 22 15 21 26 15 25 20 19 24 19 21 21 Online/Postcard 3 5 1 3 0 0 6 0 2 0 0 3 0 6 2 3 3

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

PHONE 46 40 100 100 100 46 46
Telephone

46 40 100 100 100 46 46
ONLINE 54 60 0 0 0 54 54
Online/Email 31 34 0 0 0 33 29
Online/Text 21 23 0 0 0 20 22
Online/Postcard 3 3 0 0 0 2 4

Page 410 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

350

Table 116: A/B SPLIT SAMPLES

Total
--------

DATA COLLECTION MODE/

CONTACT METHOD
------------------------------------------------------
Q1 QUALITY OF LIFE
-------------------------------
Q5 GROWTH/

DEVELOPMENT
-------------------------------
Q7A PROPERTY CRIME
-------------------------------
Q7B VIOLENT CRIME
-------------------------------
Q7 COMBINED CRIME
-------------------------------
PHONE
--------
ONLINE
--------
EMAIL
--------
TEXT
--------
POST
CARD
--------
VERY
SAT
--------
SMWT
SAT
--------
TOTAL
DISSAT
--------
TOO
FAST
--------
ABOUT
RIGHT
--------
TOO
SLOW
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
INCR
--------
SAME
--------
DECR
--------
Column n-Size 647 295 352 200 135 17 142 413 86 217 314 93 97 134 25 87 139 44 184 273 69

A 50 50 50 52 48 31 52 49 49 53 49 46 100 100 100 0 0 0 53 49 37 B 50 50 50 48 52 69 48 51 51 47 51 54 0 0 0 100 100 100 47 51 63

Total
--------
Q8 CITY SERVICES
------------------------------------------
Q9 SMART FAMILIARITY
------------------------------------------------------
Q10 EVER

USED SMART
-------------------
Q14 RECENT

CNTACT W/ CITY
-------------------
Q15 CSTMR SVC

NT TOO/
AT ALL
--------
DK
--------
YES
--------
NO
--------
YES
--------
NO
--------
VERY/
SMWT
--------

A 50 49 52 51 50 46 48 48 52 54 43 51 50 49 50 51 44 46 57 47 52 B 50 51 48 49 50 54 52 52 48 46 57 49 50 51 50 49 56 54 43 53 48

Total
--------
Q19 RESIDENCE
-------------------
Q20 WORK SITUATION
-------------------------------
Q21 WORK IN

A 50 50 48 50 49 52 47 50 48 60 46 0 43 53 51 52
B 50 50 52 50 51 48 53 50 52 40 54 100 57 47 49 48

Total
--------

QD GENDER
-------------------
QB AGE
--------------------------------------------------------------------------------------------------------------------------

QE EDUCATION
----------------------------------------------------------------- MEN
--------
WOMEN
--------
18-29
--------
30-39
--------
40-49
--------
50-64
--------
65-74
--------
75+
--------
18-49
--------
50+
--------
18-39
--------
40-64
--------
65+
--------
HS OR
LESS
--------
SOME
COLL
--------
COLL
GRAD
--------
POST
GRAD
--------
NCOLL
--------
COLL+
--------
Column n-Size 647 330 311 116 155 91 129 78 65 362 272 272 220 142 148 129 207 162 277 369

A 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 B 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50

Page 411 of 516 ends

FAIRBANK, MASLIN, MAULLIN, METZ & ASSOCIATES
2024 MILPITAS COMMUNITY SURVEY - 320-1185 (DECEMBER 12-30, 2024)

351
Table 116: A/B SPLIT SAMPLES

Total
--------

GENDER BY AGE
------------------------------------------

GENDER BY EDUCATION
------------------------------------------

QC ETHNICITY/RACE
---------------------------------------------------------------------------------------- MEN
18-49
--------
MEN
50+
--------
WOMEN
18-49
--------
WOMEN
50+
--------
NCOLL
MEN
--------
COLL+
MEN
--------
NCOLL
WOMEN
--------
COLL+
WOMEN
--------
WHITE
--------
LATINO
--------
CHIN
--------
FIL
--------
SOUTH
ASIAN
--------
OTHER
API
--------
TOTAL
API
--------
TOTAL
POC
--------
Column n-Size 647 196 129 162 141 137 193 138 172 71 84 97 84 123 116 420 562

A 50 52 47 49 52 55 47 45 54 50 50 50 50 50 52 50 50
B 50 48 53 51 48 45 53 55 46 50 50 50 50 50 48 50 50

Total
--------

LANGUAGE
------------------------------------------

A/B SPLIT

SAMPLES
-------------------
ENG
--------
SPAN
--------
VIET
--------
CHIN
--------
A
--------
B
--------
Column n-Size 647 587 15 27 18 323 324

A 50 49 64 60 53 100 0
B 50 51 36 40 47 0 100

Page 412 of 516 ends

Milpitas City CouncilJanuary 21, 2025

Milpitas City Council
January 21, 2025