Agenda — Richmond City Council, November 4, 2025 (part 16 of 18)

November 4, 2025
City Manager's Office
Police Department
Community Services
DATE: November 4, 2025
TO: Mayor Martinez and Members of the City Council
FROM: Shasa Curl, City Manager
Tim Simmons, Assistant Police Chief
LaShonda White, Deputy City Manager – Community Services Subject: Update on Officer-Involved Shooting Policies, Body-Worn Camera Standards, and Richmond Mental Health Services
Assessment
FINANCIAL IMPACT: The budget allotment has not been determined at this time, as funding will be determined following receipt and evaluation of proposals submitted through the competitive request for proposal process. In addition, there will be legal costs and staff time associated with the impact discussions regarding the policy revision.

PREVIOUS COUNCIL
ACTION:

September 23, 2025

STATEMENT OF THE
ISSUE:

On September 23, 2025, the City Council adopted Resolution No. 139-25 directing the City Manager to work with the Police Chief to update or establish policies on officer-involved shootings (OIS) communications and body-worn camera
(BWC) release guidelines and report back within 45 days. City staff are proposing updates to Richmond Police Department’s (RPD) policy outlining the timing, frequency, and transparency of Officer-Involved Shooting (OIS) communications; to related body-worn camera (BWC) release standards and to formalize OIS communications standards and BWC release practices to ensure timely, regular, and transparent updates following critical incidents. Policy 306 (Officer-Involved Shootings and Deaths) has been revised to implement the directive. City Council also directed City staff to work with a consultant to assess mental health services in Richmond.

AGENDA
REPORT
2990

Page 2 of 6 ends

November 4, 2025

RECOMMENDED
ACTION:

ADOPT revisions to Richmond Police Department Policy 306 to: (1) establish required timelines and content for officerinvolved shooting public communications, and (2) confirm that body-worn camera (BWC) release standards are aligned with state law, including California Government Code §7923.625 and AB 748, and RECEIVE an update on the plan to conduct an assessment of mental health services in Richmond – City Manager’s Office/Richmond Police Department/Community
Services (Shasa Curl 510-620-6512/Tim Simmons 510-620-
1802/LaShonda White 510-620-6828).

DISCUSSION:

At the direction of the City Council on September 23, 2025, City staff has developed a draft comprehensive plan addressing two key directives related to officer-involved shooting (OIS) and in-custody death incidents: (1) Richmond Police Department (RPD) policy regarding timing, frequency, and transparency of OIS communications, and (2) assessment and improvement of mental health and trauma-response services for Richmond residents. This comprehensive report provides the draft recommendations and proposed implementation plan for each directive, in alignment with the City Council’s request for the plan to return within 45 days for review and approval. City staff members look forward to receiving input on the draft plan given the extremely short turn-around time.

Direction from City Council on September 23, 2025:

DIRECT the City Manager to work with Police Chief French and the Richmond Police Department (RPD) staff to update the existing RPD policy or create a new RPD policy to clearly prescribe the timing, frequency, and transparency of officer involved shooting (OIS) communications.

The plan should include and make the following official policy:
 A maximum 24-hour window to issue the first press release  A minimum frequency (not more than every 30 calendar days) of communications whether or not there are new developments in the case or investigations
The first press release should include:
 Clear information regarding all agencies who will be involved in or conducting investigations
 A clear overview of the sequence of investigations
 A link to the Community Police Review Commission and a short explanation of their purpose
 Information about how to access body cam footage under Assembly Bill 748 2991

Page 3 of 6 ends

November 4, 2025
 Information about how those directly affected by the incident can access support services
Any and all footage of an officer-involved shooting that is released should include only those edits and redactions that are necessary to protect privacy and safety as defined in California Government Code 7923.625.

DIRECT the City Manager to work with staff and consultant(s) to conduct an assessment of mental health services available in Richmond. This assessment would offer a set of recommendations for how the city can commit resources to improve access to mental health services by:
1) increasing services
2) addressing any other access barriers
3) improving outreach, especially to those undergoing crisis such as experiencing an OIS incident.

The final project report with recommendations should be completed within six (6) months of an executed consultant contract.

This comprehensive plan, including the draft recommendations for all three directions, should come back to City Council within 45 days for review and vote for approval.

RPD Policy Regarding Timing, Frequency, and Transparency of OIS Communications and Body-Worn Camera Release Standards Aligned with State Law When a serious incident occurs—such as an officer-involved shooting or an in-custody death—the public expects clear, timely, and accurate information. The revised policy explains, in plain terms, what the City will communicate and when. First, it requires that the Police Department issue an initial press release within 24 hours of the incident. This early communication does not resolve the case; its purpose is to acknowledge what happened, explain what comes next, and point people to resources. After the first notice, the policy requires regular public updates at least every 30-calendar days, even if there are no new developments to report. This cadence ensures the community remains informed about the progress of the investigation.

The policy also specifies what the first press release must contain so community members understand the process. More specifically, the initial press release will identify the agencies involved in the investigation, outline the basic sequence of those investigations, and provide a link to the Community Police Review Commission webpage with a short description of its role. It will also include information about how body-worn camera footage may be accessed under Assembly Bill (AB) 748 and provide directions for how people directly affected by the incident—family members or witnesses—can access support services.

Given that video footage can include sensitive content, the policy sets clear guidelines for the release of all body-worn camera footage. Only the edits or redactions that are 2992

Page 4 of 6 ends

November 4, 2025
necessary to protect privacy and safety will be made, as permitted by California Government Code § 7923.625. The timing of any release will follow state law. This balance allows the City to share important information while protecting the rights and safety of those shown in the video.

In short, the revisions create a predictable schedule for updates, a clear checklist of what the public will be told, and consistent rules for video release. These steps are designed to improve transparency, support those directly affected, and maintain the integrity of the investigations.

It is important to note that the City needs to initiate impact discussions with the appropriate labor unions regarding the policy revisions..

Assessment and Recommendations Regarding Mental Health Services in Richmond There is a need to strengthen local mental health systems and ensure equitable access for Richmond residents. In response to the City Council directive, City staff will undertake a comprehensive assessment of existing behavioral and mental health resources and develop strategies to enhance support for the community.

To carry out this work, qualified consultants will be engaged through a competitive Request for Proposal (RFP) procurement process. The proposed assessment will provide a clear understanding of the current landscape of mental health services in Richmond, identifying gaps in coverage, coordination, and accessibility, with particular attention to underserved and highrisk populations. The selected consultants will:

1. Inventory Services: Conduct a comprehensive inventory of mental health services currently available within Richmond, including public, private, nonprofit, and county-operated programs. The analysis will build draft Richmond Resource Guide developed by the Community Crisis Response Program (Attachment 2).

2. Gap Analysis: Evaluate unmet needs and service gaps, including geographic, cultural, linguistic, and affordability barriers.

3. Community Engagement: Facilitate listening sessions and stakeholder interviews with residents, community-based organizations, service providers, and individuals with lived experience to understand understanding of available resources, access to and gaps in services, quality of services, etc.

4. Crisis Response Assessment: Review existing crisis response systems and recommend strategies for improving coordination—especially for incidents involving trauma or crisis (e.g., OIS incidents).

5. Recommendations: Develop actionable recommendations for how the City can commit resources to:
o Increase mental health services and capacity;
o Address barriers to access; and
o Enhance community outreach and education.
2993

Page 5 of 6 ends

November 4, 2025
The proposed timeline for the RFP is below.

Task Draft Timeline
Issue Request for Proposals (RFP) November 2025
Consultant Selection December 2025
Contract Execution January 2026
Data Collection and Stakeholder Engagement January – May 2026 Draft Report and Staff Review May – June 2026
Final Report and Recommendations to Council July 2026
Based on the final recommendations from the consultant regarding mental health services and as part of the City’s long-term strategy to strengthen local trauma response, City staff may release an RFP for Community-Based Support Services for Individuals and Families in Richmond. The draft RFP, which is still in development, outlines the following objectives:
 Deployment of trauma-informed specialists to support families and witnesses after incidents.
 Ongoing case management, counseling, and resource navigation in collaboration with the Community Crisis Response Program and the ROCK Team.  Cultural and linguistic competence, ensuring accessibility for all Richmond communities.
 Evaluation metrics including the number of individuals served, client satisfaction, and improvement in post-crisis stability.

The selected provider(s) will work closely with the City, Community Crisis Response Program, Contra Costa Behavioral Health, and community partners to ensure coordinated healing and prevention services City-wide.

Next Steps
Upon City Council approval, City staff will:

1. Formalize the revised communication and body-camera release protocols in coordination with RPD and the City Attorney’s Office.

2. Initiate impact discussions with the appropriate labor unions regarding the policy revisions.

3. Finalize and issue the RFP regarding an assessment for mental health support services before the end of the calendar year.

4. Conduct the assessment and prepare the final report within six months of contract execution.

5. Present findings and recommendations to the City Council for action. 2994

Page 6 of 6 ends

November 4, 2025
DOCUMENTS ATTACHED:

Attachment 1 – Draft Revisions — RPD Policy 306: Officer-Involved Shootings and Deaths (revised to incorporate Council directive)
Attachment 2 – Draft CCRP Resource Guide
Attachment 3 – Draft Request for Proposals Regarding Mental Health Assessment 2995
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 1
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
306.1 PURPOSE AND SCOPE
The purpose of this policy is to establish policy and procedures for the investigation of an incident in which a person is injured or dies as the result of an officer-involved shooting or dies as a result of another action of an officer.

In other incidents not covered by this policy, the Chief of Police may decide that the investigation will follow the process provided in this policy.
306.2 POLICY
The policy of the Richmond Police Department is to ensure that officer-involved shootings and other incidents investigated under the Law Enforcement Involved Fatality (LEIF) protocol are investigated in a thorough, fair, and impartial manner. 306.3 INVESTIGATION RESPONSIBILITY
This department conforms to the officer-involved shooting / LEIF protocol for investigating officerinvolved shootings. 306.4 TYPES OF INVESTIGATIONS
Officer-involved shootings and LEIF incidents involve several separate investigations. The investigations may include:
(a) A criminal investigation of the incident by the agency having jurisdiction where the incident occurred. This department may relinquish its criminal investigation to an outside agency with the approval of the Chief of Police or a Division Commander (b) A criminal investigation of the involved officer(s) conducted by an outside agency (c) A civil investigation to determine potential liability conducted by the involved officer's agency
(d) An administrative investigation conducted by the involved officer's agency, to determine if there were any violations of department policy 306.5 JURISDICTION
Jurisdiction is determined by the location of the shooting or LEIF incident and the agency employing the involved officer(s). The following scenarios outline the jurisdictional responsibilities for investigating officer-involved shootings and LEIF incidents:
306.5.1 RICHMOND POLICE DEPARTMENT OFFICER WITHIN THIS JURISDICTION The Richmond Police Department is responsible for the criminal investigation of the suspect's actions, the civil investigation, and the administrative investigation. The criminal investigation of the officer-involved shooting will be conducted by the District Attorney's Office.

Policy
306
2996
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 2
306.5.2 ALLIED AGENCY'S OFFICER WITHIN THIS JURISDICTION The Richmond Police Department is responsible for the criminal investigation of the suspect's actions. The criminal investigation of the officer-involved shooting will be conducted by the District Attorney's Office. The officer's employing agency will be responsible for any civil and/or administrative investigation(s).
306.5.3 RICHMOND POLICE DEPARTMENT OFFICER IN ANOTHER JURISDICTION The agency where the incident occurred has criminal jurisdiction and is responsible for the criminal investigation of the incident. That agency may relinquish its criminal investigation of the suspect(s) to another agency. The Richmond Police Department will conduct timely civil and/or administrative investigations.
306.5.4 INVESTIGATION RESPONSIBILITY MATRIX
The following table identifies the possible scenarios and responsibilities for the investigation of officer-involved shootings:

Criminal
Investigation of
Suspect(s)
Criminal
Investigation of
Officer(s) Civil Investigation
Administrative
Investigation
RPD Officer in
RPD Jurisdiction RPD Investigators District Attorney’s
Office
RPD Civil Liability
Team
RPD Office of
Professional
Accountability
Allied Agency’s
Officer in RPD
Jurisdiction
RPD Investigators District Attorney’s
Office
Involved Officer’s
Department
Involved Officer’s
Department
RPD Officer in
Another
Jurisdiction
Agency where
incident occurred
Decision made by
agency where
incident occurred
RPD Civil Liability
Team
RPD Office of
Professional
Accountability
306.6 INVESTIGATION PROCESS
The following procedures are guidelines used in the investigation of an officer-involved shooting or death.
306.6.1 DUTIES OF INITIAL ON SCENE SUPERVISOR
Upon arrival at the scene of an officer-involved shooting, the first uninvolved supervisor should:
(a) Take all reasonable steps to obtain emergency medical attention for all apparently injured individuals.
(b) Attempt to obtain a brief overview of the situation from any non-shooter officer(s).

1. In the event that there are no non-shooter officers, the supervisor should attempt to obtain a brief voluntary overview from one shooter officer. 2997
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 3
(c) If necessary, the supervisor shall administratively order any officer from this department to immediately provide public safety information necessary to secure the scene and pursue suspects.

1. Public safety information shall be limited to such things as outstanding suspect information, number and direction of shots fired, parameters of the incident scene, the identity of known witnesses, and similar information. (d) Absent a voluntary statement from any officer(s), the initial on-scene supervisor should not attempt to order any officer to provide other than public safety information. (e) Provide all available information to the Watch Commander and Communications Center.

If feasible, sensitive information should be communicated over secure networks. (f) Take command of and secure the incident scene with additional personnel until relieved by a detective supervisor or other assigned personnel.
(g) As soon as practical, shooter officers should respond or be transported (separately, if feasible) to the station for further direction.

1. Each involved officer should be given an administrative order not to discuss the incident with other involved officers pending further direction from a supervisor.

2. When an officer's weapon is taken or left at the scene (e.g., evidence), the officer will be provided with a comparable replacement weapon or transported to the station by other officers.
306.6.2 WATCH COMMANDER DUTIES
Upon learning of an officer-involved shooting, the Watch Commander shall be responsible for coordinating all aspects of the incident until relieved by the Criminal Investigations Bureau Lieutenant Investigations Division Commander.
306.6.3 NOTIFICATIONS
The following person(s) shall be notified as soon as practical:
• Chief of Police
• Assistant Chief of Police
• Investigations Bureau Lieutenant and Captain
• Operations Bureau Lieutenant and Captain
• District Attorney OIS/Fatal Incident Team
• Office of Professional Accountability Lieutenant
• Chairperson of Use of Force Review Board
• Civil Liability Response Team
• Richmond Police Officer Association Representative
• Psychological/Peer support personnel
• Coroner (if necessary)
• Officer representative (if requested)
2998
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 4
All outside inquiries about the incident shall be directed to the Watch Commander.

Effective September 16, 2025, the Richmond City Council issued a directive which prescribed the timing, frequency, and transparency for officer-involved shooting-related communications. Pursuant to this City Council directive, the following guidelines shall be adhered to:
(a) The first press release following an officer-involved shooting or in-custody death shall be issued within 24 hours from the time of the incident.
(b) Updates on the status of the criminal investigation shall be provided no less than every 30 calendar days, even if there are no new developments to report.

In addition, the Richmond City Council’s directive outlined required content for the first press release, which shall include:
(a) Identification of all agencies involved in the investigation (b) A concise overview of the sequence of investigations (c) A link to the Community Police Review Commission (CPRC) and a brief explanation of its purpose
(d) Information on how to access Body Worn Camera (BWC) footage under AB 748 (e) Information on how those directly affected by the incident can access support services for counseling and therapeutic services.
306.1.2 MEDIA RELATIONS
A single press release shall be prepared by the Public Information Officer with input and concurrence from the supervisor and agency representative responsible for each phase of the investigation. This release will be available to the Watch Commander, Investigative Services Division Commander and Public Information Officer in the event of inquiries from the media.

It will be the policy of this department to not release the identities of involved officers absent their consent or as required by law. Moreover, no involved officer shall be subjected to contact from the media (Government Code § 3303(e)) and no involved officer shall make any comments to the press unless authorized by the Chief of Police or a Division Bureau Commander.

Law enforcement officials receiving inquiries regarding incidents occurring in other agency jurisdictions shall refrain from public comment and will direct those inquiries to the agency having jurisdiction and primary responsibility for the investigation. 306.1.3 INVOLVED OFFICERS
Once the involved officer(s) have arrived at their debriefing location, the Watch Commander should admonish each officer that the incident shall not be discussed except with authorized personnel or representatives. The following shall be considered for the involved officer:
2999
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 5
(a) Any request for department or legal representation will be accommodated, however, no involved officer shall be permitted to meet collectively or in a group with an attorney or any representative prior to providing a formal interview or report (Government Code § 3303(i)).
(b) Discussions with licensed attorneys will be considered privileged as attorney-client communications.
(c) Discussions with department representatives (e.g., employee association) will be privileged only as to the discussion of non-criminal information. (d) A psychotherapist shall be provided by the Department to each involved officer, or any other officer, upon request.

1. Interviews with a licensed psychotherapist will be considered privileged and will not be disclosed except to the extent that the officer is or is not fit for return to duty.

2. An interview or session with a licensed psychotherapist may take place prior to the involved officer providing a formal interview or report, but the involved officers shall not be permitted to consult or meet collectively or in a group with a licensed psychotherapist prior to providing a formal interview or report. (e) Although the Department will honor the sensitivity of communications with peer counselors, there is no legal privilege to such. Peer counselors are cautioned against discussing the facts of any incident with an involved or witness officer. 3000
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 6
Care should be taken to preserve the integrity of any physical evidence present on the officer's equipment or clothing, such as blood or fingerprints until investigators or lab personnel can properly retrieve it.

Detectives shall make reasonable accommodations to the officer's physical and emotional needs (Government Code § 3303(d)).

Each involved officer shall be given 3 three (3) consecutive days of paid administrative leave following an officer-involved shooting. It shall be the responsibility of the Watch Commander to make schedule adjustments to accommodate such leave. If an officer needs additional days he/she shall be allowed that time off at the discretion of the Chief of Police. 306.1.4 NOTIFICATION TO DEPARTMENT OF JUSTICE
The California Department of Justice (DOJ) is required to investigate an officer-involved shooting resulting in the death of an unarmed civilian. The Criminal Investigations Bureau Lieutenant Division Commander should promptly notify the DOJ in all incidents involving an officer-involved shooting resulting in the death of an unarmed civilian, including where it is undetermined if the civilian was unarmed.

For purposes of notification, "unarmed civilian" means anyone who is not in possession of a deadly weapon (Government Code § 12525.3).
306.2 CRIMINAL INVESTIGATION
The District Attorney's Office is responsible for the criminal investigation into the circumstances of any officer-involved shooting or death.

If available, investigative personnel from this department may be assigned to partner with investigators from outside agencies or the District Attorney's Office to avoid duplicating efforts in related criminal investigations.

Once public safety issues have been addressed, criminal investigators should be given the opportunity to obtain a voluntary statement from involved officers and complete their interviews.

The following shall be considered for the involved officer:
(a) RPD supervisors and Office of Professional Accountability personnel should not participate directly in any voluntary interview of RPD officers. This will not prohibit such personnel from monitoring interviews or providing the criminal investigators with topics for inquiry.
(b) If requested, any involved officer will be afforded the opportunity to consult individually with a representative of the officer's choosing or an attorney prior to speaking with criminal investigators. However, in order to maintain the integrity of each involved officer's statement, involved officers shall not consult or meet with a representative or an attorney collectively or in groups prior to being interviewed. (c) If any involved officer is physically, emotionally, or otherwise not in a position to provide a voluntary statement when interviewed by criminal investigators, consideration 3001
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 7
should be given to allowing a reasonable period for the officer to schedule an alternate time for the interview.
(d) Any voluntary statement provided by an involved officer will be made available for inclusion in any related investigation, including administrative investigations. However, no administratively coerced statement will be provided to any criminal investigators unless the officer consents.
306.2.1 DETECTIVE PERSONNEL
Once notified of an officer-involved shooting, it shall be the responsibility of the Investigations Division supervisor to assign appropriate detective personnel to handle the investigation of related crimes. Detectives will be assigned to work with investigators from the District Attorney's Office and may be assigned to separately handle the investigation of any related crimes not being investigated by the District Attorney's Office.

All related departmental reports except administrative and/or privileged reports will be forwarded to the designated detective supervisor for approval. Privileged reports shall be maintained exclusively by those personnel authorized such access. Administrative reports will be forwarded to the appropriate Division Commander.
306.2.2 REPORTS BY INVOLVED OFFICERS
In the event that suspects remain outstanding or subject to prosecution for related offenses, this department shall retain the authority to require involved officers to provide sufficient information for related criminal reports to facilitate the apprehension and prosecution of those individuals (Government Code § 3304(a)).

While the involved officer may write the report, it is generally recommended that such reports be completed by assigned investigators who should interview involved officers as victims/witnesses.

Since the purpose of these reports will be to facilitate criminal prosecution, statements of involved officers should focus on evidence to establish the elements of criminal activities by involved suspects. Care should be taken not to duplicate information provided by involved officers in other reports.

Nothing in this section shall be construed to deprive an involved officer of the right to consult with legal counsel prior to completing any such criminal report.

Reports related to the prosecution of criminal suspects will be processed according to normal procedures, but should also be included for reference in the investigation of the officer-involved shooting.
306.2.3 WITNESS IDENTIFICATION AND INTERVIEWS
Because potential witnesses to an officer-involved shooting or other major incidents may become unavailable or the integrity of their statements compromised with the passage of time, a supervisor should take reasonable steps to promptly coordinate with criminal investigators to utilize available personnel for the following:
3002
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 8
(a) Identify all persons present at the scene and in the immediate area.

1. When feasible, a recorded statement should be obtained from those persons who claim not to have witnessed the incident but who were present at the time it occurred.

2. Any potential witness who is unwilling or unable to remain available for a formal interview should not be detained absent reasonable suspicion to detain or probable cause to arrest. Without detaining the individual for the sole purpose of identification, officers should attempt to identify the witness prior to his/her departure.
(b) Witnesses who are willing to provide a formal interview should be asked to meet at a suitable location where criminal investigators may obtain a recorded statement. Such witnesses, if willing, may be transported by department personnel.

1. A written, verbal, or recorded statement of consent should be obtained prior to transporting a witness in a department vehicle. When the witness is a minor, consent should be obtained from the parent or guardian, if available, prior to transportation.
(c) Assign available personnel to promptly contact the suspect's known family and associates to obtain any available and untainted background information about the suspect's activities and state of mind prior to contact with officers. 306.3 ADMINISTRATIVE INVESTIGATION
In addition to all other investigations associated with an officer-involved shooting, this department will conduct an internal administrative investigation to determine conformance with department policy. This investigation will be conducted under the supervision of the Office of Professional Accountability and will be considered a confidential peace officer personnel file. (a) Any officer involved in a shooting may be administratively compelled to provide a blood sample for alcohol/drug screening. Absent consent from the officer, such compelled samples and the results of any such testing shall not be disclosed to any criminal investigative agency.
(b) If any officer has voluntarily elected to provide a statement to criminal investigators, the assigned administrative investigator should review that statement before proceeding with any further interview of that involved officer.

1. If a further interview of the officer is deemed necessary to determine policy compliance, care should be taken to limit the inquiry to new areas with minimal, if any, duplication of questions addressed in the voluntary statement. The involved officer shall be provided with a copy of his or her prior statement before proceeding with any subsequent interview(s) (Government Code § 3303(g)) (c) In the event that an involved officer has elected to not provide criminal investigators with a voluntary statement, the assigned administrative investigator shall conduct an administrative interview to determine all relevant information. 3003
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 9

1. Although this interview should not be unreasonably delayed, care should be taken to ensure that the officer'(s) physical and psychological needs have been addressed before commencing the interview.

2. If requested, the officer shall have the opportunity to select an uninvolved representative to be present during the interview (Government Code § 3303(i)).

However, in order to maintain the integrity of each individual officer's statement, the involved officers shall not consult or meet with a representative or attorney collectively or in groups prior to being interviewed.

3. Administrative interview(s) should be recorded by the investigator (the officer may also record the interview) (Government Code § 3303(g)).

4. The officer shall be informed of all constitutional Miranda rights (Government Code § 3303(h)) and, assuming no voluntary waiver, will then be given an administrative order to provide full and truthful answers to all questions (Government Code § 3303(e)). The officer shall be informed, however, that the interview will be for administrative purposes only and that the statement cannot be used criminally (The Lybarger or Garrity admonishment).

5. The administrative interview shall be considered part of the officer's confidential personnel file.

6. The Office of Professional Accountability shall compile all relevant information and reports necessary for the Department to determine compliance with applicable policies.

7. The completed administrative investigation shall be submitted to the Use of Force Review Board, which will restrict its findings as to whether there was compliance with the Department's use of deadly force policy.

8. Any other indications of potential policy violations shall be determined in accordance with standard disciplinary procedures.
306.3.1 CIVIL LIABILITY RESPONSE
A member of this department may be assigned to work exclusively under the direction of the legal counsel for the Department to assist in the preparation of materials deemed necessary in anticipation of potential civil litigation.

All materials generated in this capacity shall be considered attorney work product and may not be used for any other purpose. The civil liability response is not intended to interfere with any other investigation, but shall be given reasonable access to all other investigations. 306.4 AUDIO AND VIDEO RECORDINGS
In instances when administrative investigations are undertaken where any audio or video recordings of the incident exist, the initial interview of the subject employee shall occur before the employee has reviewed the recordings.
3004
Richmond Police Department
Richmond PD CA Policy Manual
Officer-Involved Shootings and Deaths
Copyright Lexipol, LLC 2025/10/08, All Rights Reserved.

Published with permission by Richmond Police Department Officer-Involved Shootings and Deaths - 10
Upon request, non-law enforcement witnesses who are able to verify their presence and their ability to contemporaneously perceive events at the scene of an incident may also be permitted to review available BWC or other video or audio recordings with the approval of assigned investigators or a supervisor.

Any BWC and other known video or audio recordings of an incident should not be publicly released during an ongoing investigation without consulting the District Attorney or City Attorney's Office as appropriate.
3005
1 ROCK RESOURCE GUIDE
Compiled by Yeimi Navas Castillo, Administrative Student Intern Editing by Joan Binalinbing, Associate Administrative Analyst Community Crisis Response Program – City of Richmond
Last Updated: September 3, 2025
3006
2 CONTENTS
SOCIAL SERVICES/ CASE MANAGEMENT .................................................................................................................................................................. 4 HOUSING .................................................................................................................................................................................................................. 5 SHELTER ................................................................................................................................................................................................................... 11 SAFE PARKING ......................................................................................................................................................................................................... 25 FOOD/GROCERIES .................................................................................................................................................................................................. 26 CLOTHING .............................................................................................................................................................................................................. 32 HYGIENE (SHOWERS/SUPPLIES) ............................................................................................................................................................................. 33 JOB RESOURCES ..................................................................................................................................................................................................... 34 LEGAL RESOURCES ................................................................................................................................................................................................... 38 TRANSPORTATION ................................................................................................................................................................................................. 39 MENTAL/BEHAVIORAL HEALTH RESOURCES ......................................................................................................................................................... 43 HARM REDUCTION AND SUBSTANCE USE .............................................................................................................................................................. 50 WOMEN’S SERVICES FOR ALCOHOL AND OTHER DRUGS .......................................................................................................................... 54 MEDICAL ................................................................................................................................................................................................................ 62 Contra Costa Health Centers ................................................................................................................................................................................. 69 SPECIAL POPULATION: YOUTH ............................................................................................................................................................................... 72 SPECIAL POPULATIONS ............................................................................................................................................................................................ 72 SPECIAL POPULATION: SENIORS ................................................................................................................................................................................. 79 SPECIAL POPULATION: FAMILIES/ CHILDREN/CHILDCARE ................................................................................................................................................ 80 SPECIAL POPULATION: VETERANS .......................................................................................................................................................................... 89 SPECIAL POPULATION: REFUGEES .......................................................................................................................................................................... 92 SPECIAL POPULATION: LGBTQ ................................................................................................................................................................................ 93 PETS ....................................................................................................................................................................................................................... 94 SEASONAL .............................................................................................................................................................................................................. 96

TABLE OF CONTENTS
3007
3 3008
4 Dial 2-1-1: Contra Costa County 211 Contra Costa | Contra Costa County, CA Official Website 2-1-1 is a free, non-emergency, confidential, 3-digit phone number and service that provides easy access to housing information, and critical health and human services.  2-1-1 operates 24 hours a day, 7 days a week with multi-lingual capabilities.  Individual must register with social services & will be assigned a social worker/case manager. - Many of our community members already are. - Services are vast and include housing support, CalFresh food stamps, CalWORKS, counseling, family services, DV support/resources, child abuse & neglect resources, Medi-Cal, nutrition, refugee & immigrant services, veterans services, general assistance, job training & empowerment programs, foster care services, & many more.

Contra Costa County Social Services Offices and Contacts Note: The benefit to connecting a community member with 211 or CCC Social Services is that they can be provided multiple services through a single place, as opposed to a smaller NGO/Non-Profit that would otherwise be able to offer 1 or 2 resource connections.

They can link up with general assistance, food stamps, coordinated entry system for housing, and many other resources.

It would be beneficial to find out if the community member already has a social worker or contact with CCC Social Services and may just possibly need to update, or reestablish, their link, whether through an in-person walk-in, appointment, or phone call. address contact Hours
Contra Costa County Employment & Human Services
West County Office
1305 Macdonald Avenue Richmond, CA, 94801
(510) 412-3000 Monday – Friday
8 AM – 5 Pm
Central County Office
400 Ellinwood Way Pleasant Hill, CA, 94523
(925) 602-9379 Monday – Friday
8 AM – 5 PM
4545 Delta Fair Boulevard Antioch, CA, 94509 (925) 608-5980 Monday – Friday 8 AM – 5 PM
151 Sand Creek Road Brentwood, CA, 94513 (925) 513-3720 Monday – Friday 8 AM – 5 PM
151 Linus Pauling Drive, Hercules, CA, 94547 (510) 262-5100 (510) 262-7700
Monday – Friday
9 AM – 5 PM
8 AM – 5 PM

SOCIAL SERVICES/ CASE MANAGEMENT
3009
5 2
Contra Costa Health
Dail 211:

Have community member call 211 and use coordinated entry links for housing. Individual will be walked through this process by the phone prompt system. Abode Services can be accessed through 2-1-1.

Listings for shelters, transitional and affordable housing County programs for healthy housing services, home repair, weatherization, and energy efficiency services -Financial resources for homeowners and tenants
-Counseling and legal services for tenants
-Landlord support resources
-Housing counseling for predatory or subprime lending
-Understanding the Relocation Ordinance
-Homelessness and dealing with criminal records
-Resources for paying utilities, back rent and help with deposits.

Residential Programs:

Residential programs offer 24/7 support, with at least 40 hours of counseling and structured activities each week.

Services Include:
• Personal treatment plan
• Support groups
• Vocational and job support
• Connection to other treatment services
CalWORKs – Housing Support Program – family housing support resource 3 HOUSING
3010
6 Solid Ground Housing
Solid Ground Housing offers all-inclusive living arrangements that provide everything our guests need, including internet, TV, bed sheets, laundry machines, and, in some cases, transportation and meals. Locations are conveniently situated on bus lines and BART. Housing is available for a diverse range of individuals, including those who were formerly incarcerated or on parole or probation, people with mental or behavioral health issues, homeless individuals who need a transition, and those in need of sober living, among others.

Must submit an intake form and be placed on the waitlist. Housing depends on availability.

Contra Costa Transition Aged Youth (CCTAY)
Eligibility:
• This program helps people who are 16 to 25 years old. • This program helps individuals who live in West Contra Costa County or the Concord/Martinez area who have significant mental health challenges and are homeless or at risk for homelessness.

Description:

The CCTAY program provides comprehensive services to promote stability for young adults who have significant mental health challenges and are homeless or at risk for homelessness. Individually designed services support participants to gain the skills, knowledge, and abilities to move successfully into adult life.

The program’s primary goals are to:
- Assist young adults in achieving their recovery-oriented goals - Help them obtain and stabilize in housing
- Build self-sufficiency skills to help them function effectively in their homes and communities Our services are delivered by a team comprised of compassionate, committed multidisciplinary staff. Data show that participants in the program reach and maintain increased stability in their lives, including reduced hospitalizations and law enforcement contacts, as well as safe, stable housing options. As part of their recovery process, participants are encouraged to explore and discover meaningful life goals.

For more information or if you wish to make a referral, please contact us by email or phone. 3011
7 Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Location: 2523 El Portal Drive
Suite 201
San Pablo, CA 94806
Call 510-773-7686
Email [email protected] to
get more info
Phone: 510-773-7686
Sunday: Closed
Monday: 8:00 AM - 5:00
PM PDT
Tuesday: 8:00 AM - 5:00
PM PDT
Wednesday: 8:00 AM -
5:00 PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Meekland Permanent Supportive Housing by Building Opportunities for Self-Sufficiency (BOSS) Eligibility:
• This program helps people who are 18 to 24 years old. • Must be referred by Alameda County HomeStretch, Alameda County Office of Homeless Care Coordination, or by the 211 Coordinated Entry system.

Description:

BOSS provides permanent supportive housing for Transition Age Youth, aged 18 to 24.

Services include:
- Supportive housing
BOSS is unable to take walk-ins for shelter space.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
Marin County, CA, San
Francisco County, CA and
San Mateo County, CA.

Location: 21757 Meekland
Avenue
Hayward, CA 94541
Get a referral from 211
Coordinated Entry System to
apply
Phone: 510-537-1413
Email:tsilva@selfsufficiency.org
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM

3012
8 PDT
Saturday: Closed

3013
9 HUD Public Housing Program by Richmond Housing Authority (RHA) Eligibility:
• Must meet annual gross income requirements.
• Must have U.S. citizenship or eligible immigration status • Must qualify as elderly, a person with a disability, or as a family Description:

Public housing was established to provide decent and safe rental housing for eligible low-income families, the elderly, and persons with disabilities. Public housing comes in all sizes and types, from scattered single family houses to apartments for elderly families.

This program provides:
- Affordable housing
If persons are interested in applying for public housing, please contact via phone for more information.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
cities: Richmond, CA.

Location: 330 24th St
Richmond, CA 94804
Call: 510-621-1300
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Homeless Assistance by the California Department of Social Services (CDSS) Eligibility:

This program serves families who are experiencing homelessness or are at risk of homelessness.

Description:

The California Department of Social Services offers the Homeless Assistance program which helps families secure housing or prevent eviction.

This program offers:
- Financial assistance for temporary housing
- Financial assistance for permanent housing
3014
10 Assistance may include:
- 16 days of temporary shelter with exceptions, including hotel or motel costs - Security deposit and last month's rent or 2 months arrearages to prevent eviction Languages:

Chinese, English, Russian,
Spanish, Vietnamese
Cost: Free
Coverage Area:

This program covers
residents of the following
states: CA.

Location: 1275 Hall Avenue
Richmond, CA 94804
Call: 510-231-8114
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

3015
11 *Call 211 for available shelter resources*
Emergency Shelter by Bay Area Rescue Mission
The Rescue Mission helps meet the basic needs of hurting and homeless men, women, and children in the Bay Area by providing them with food and a clean, safe place to sleep.

This program provides:
- Shelter
- Meals
Single men should arrive at 6:30 to receive shelter. Women and children should call in advance to check on availability.

Languages:

English, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 200 Macdonald
Avenue
Richmond, CA 94801
Phone: 510-215-4860
Sunday: 7:00 AM - 6:00 PM
PDT
Monday: 7:00 AM - 6:00 PM
PDT
Tuesday: 7:00 AM - 6:00 PM
PDT
Wednesday: 7:00 AM - 6:00
PM PDT
Thursday: 7:00 AM - 6:00 PM
PDT
Friday: 7:00 AM - 6:00 PM

C.O.R.E OUTREACH
To notify a C.O.R.E. team about an unsheltered homeless individual or family, please call 211.

The Coordinated Outreach Referral, Engagement (C.O.R.E.) program works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.

C.O.R.E. teams serve as an entry point into Contra Costa's coordinated entry system for unsheltered persons and work to locate, engage, stabilize and house chronically homeless individuals and families. The outreach teams identify individuals living on the streets, assess their housing and service needs, and facilitate connection to shelter and services.

SHELTER
3016
12 PDT
Saturday: 7:00 AM - 6:00 PM
PDT
3017
13 Community Support Services by Greater Richmond Interfaith Program (GRIP) Greater Richmond Interfaith Project (GRIP) seeks to eradicate homelessness and revitalize the West County Community through case management, enrichment and training opportunities to help stabilize low- moderate income community members.

GRIP confidently provides the following services to help promote community engagement, housing and economic stability and self-sufficiency:
- Intensive Case Management
- Immediate Basic needs: food, clothing, showers, laundry and mail services - Family Shelter (65 bed transitional housing program)
- Alcohol and Other Drug Services and Referrals
- Brokerage/ Linkages to Community Based Programs
You can call or visit to arrange an intake with case managers.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 165 22nd Street
Richmond, CA 94801
Phone: 510-233-2141
Sunday: 11:30 AM - 1:00 PM
PDT
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: 11:30 AM - 1:00
PM PDT

Housing Services by The Veterans Resource Program
The Veterans Resource Program (VRP) facility provides housing services for homeless veterans in the Bay Area. Veterans are able to rent a room/bed at a subsidized price tailored to meet the financial means of each veteran.

This program provides:
- Housing services
Additional services include:
- Help finding work
3018
14 - Job training
- Information on higher educational opportunities
Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
Marin County, CA, Napa
County, CA, San Francisco
County, CA, San Mateo
County, CA, Santa Clara
County, CA, Solano County,
CA and Sonoma County, CA
Location: 322 Harbour Way
Suite 9
Richmond, CA 94804
Phone: 510-778-8785
Sunday: Closed
Monday: 9:30 AM - 12:30 PM
Tuesday: 9:30 AM - 12:30
PM
Wednesday: 9:30 AM - 12:30
PM
Thursday: 9:30 AM - 12:30
PM
Friday: 9:30 AM - 12:30 PM
Saturday: Closed

Emergency Shelter for Adults by Contra Costa Health Services (CCHS) Eligibility:
• This program serves adults who are homeless.
• This program helps people who are older than 17 years old.

Availability:
available
Description:

The emergency shelter program for adults provides shelter and supportive services to assist residents in ending their homelessness and attaining their highest level of self-sufficiency.

This program provides:
- Emergency shelter
If you are involved with case management during your stay, residents may stay up to 120 days.

Residents also receive:
- Meals
- Laundry facilities
- Mail
- Telephones
- Case management
- Referrals
- Specialized programs for adults 18-21 years of age
3019
15 Languages:

English
Cost: Free
Next Steps:

Get a referral from 211 to get
more info
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location:847-C Brookside
Drive
Richmond, CA 94801
Phone: 800-799-5699
Sunday: Open 24 Hours
Monday: Open 24 Hours
Tuesday: Open 24 Hours
Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours
Sustainable Housing by Change to Come
Eligibility:
• Must be a drug addict/have a substance dependency.
• Must be a single parent.
• Must have some clean time and commit to sober living.

Description:

Change to Come provides sustainable housing and informational support to aid our single parents in gaining the tools needed to create self sufficiency and long term stability.

Services offered: Parent Support, Life Skills Program, Chemical Dependency Referrals, Individual Case Management, Mental Health and Health Care Referrals, Job Preparation Assistance, Re-entry Program Coordination Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Alameda
County, CA, Contra Costa
County, CA, Marin County,
CA, San Francisco County,
CA and San Mateo County,
CA.

Location: Visit the Website to
contact and send referrals
https://www.changetocome.org/
Sunday: Closed
Monday: 8:00 AM - 5:00
PM PDT
Tuesday: 8:00 AM - 5:00
PM PDT
Wednesday: 8:00 AM -
5:00 PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Go to the program's
website

Shelter Services by Insight Housing
Eligibility:
• Must have a referral form 211 to receive services.
• Must live in Alameda, Amador, Contra Costa, Sacramento, San Joaquin, or Salno Counties.

Description:
3020
16 Insight Housing’s Dwight Way Shelter in Berkeley accommodates two shelters. The women’s shelter and the men’s shelter, each have 32 beds. The Shelter offers those who are homeless a safe place to stay and support while they build income, skills, and seek permanent housing. The Shelter operates 365 days/year.

This program provides:
- Clean, warm beds
- Meals
- Shower & laundry facilities
- Access to computers & telephones
- Access to housing case managers
- Links to primary mental, dental & medical health
- Linkages to community & mainstream services'
Languages:

English
Cost: Free
Coverage Area:

If you are in need of shelter
please call 211. If you are a
homeless veteran please call
1-888-479-1926 (Alameda
County); 1-855-862-1804
(Contra Costa & Solano
Counties
Location: Dwight Way
Shelter in Berkeley
Phone: 510-649-4965
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Homeless Veterans Initiative by Disabled American Veterans (DAV) Eligibility:

Serves homeless veterans.

Description:

The DAV Homeless Veterans Initiative, supported by DAV’s Charitable Service Trust and Columbia Trust, promotes the development of supportive housing and necessary services to assist homeless veterans in becoming productive, selfsufficient members of society. Our goal is to establish a partnership between the DAV and Federal, state, county and local governments to develop programs to assist homeless veterans in becoming self-sufficient.

Service:
-counsel individuals on the many VA benefits for which they may be entitled 3021
17 Languages:

English
Cost: Free
Coverage Area:

This program covers This
program covers residents of
All US states and territories.

Location: Contact
Organization
Phone: 877-426-2838
Sunday: Closed
Monday: 5:00 AM - 2:00 PM
PDT
Tuesday: 5:00 AM - 2:00 PM
PDT
Wednesday: 5:00 AM - 2:00
PM PDT
Thursday: 5:00 AM - 2:00 PM
PDT
Friday: 5:00 AM - 2:00 PM
PDT
Saturday: Closed

Emergency Shelter by La Casa De Las Madres
Eligibility:

This program helps women and children who are fleeing domestic violence.

Description:

The Emergency Shelter is a confidentially-located and serves as a safe haven for women and children fleeing domestic violence. This program provides safety, comprehensive advocacy, and support services to up to 35 women and children each night.

This program provides:
- Emergency shelter
Participants also benefit from:
- Individual counseling
- Support groups
- Practical living skills development
- Resource advocacy
- Support service referrals
Participants can stay up to eight weeks. Representatives are available 24/7 by phone to provide support. You can also text 415-200-3575 for help. Teens are encouraged to call 877-923-0700.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
Location: Contact
Organization
Phone: 877-503-1850
Sunday: Open 24 Hours
Monday: Open 24 Hours
Tuesday: Open 24 Hours
3022
18 Marin County, CA, San
Francisco County, CA and
San Mateo County, CA.

Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours
Runaway and Homeless Youth Program by Northern CA Family Center Eligibility:

This program helps people who are younger than 18 years old.

Description:

The Northern California Family Center works with youth, who have run away, have been kicked out, are truant, are out of parental control, or homeless.

This program provides:
- Outreach/Safe Place
- Short-term shelter for youth
- Family Mediation
- Follow-up counseling
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 2244 Pacheco
Boulevard
Martinez, CA 94553
Phone: 925-370-1990
Sunday: Open 24 Hours
Monday: Open 24 Hours
Tuesday: Open 24 Hours
Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours

Shelter by Winter Nights Family Shelter, Inc.

Eligibility:
• Must be a family with dependent children.
• Must be deemed homeless.

Description: Our shelter moves every two weeks between the meeting rooms of local faith communities. We provide a warm, bright, inviting environment for families with children. Large tents, sleeping pads, sleeping bags, bed linens, and towels are supplied.

We provide:
- Temporary Shelter
Services include:
- Meals
- Transportation
- Traveling tutors
3023
19 - Employment assistance and resume building
- Parent groups
- Life coaching
- Activities and celebrations
- Clothing/personal care needs
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: Contact
Call 925-435-2074
Email [email protected] to
get more info
Phone: 925-435-2074
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00
PM PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Transitional Housing by SHELTER, Inc.

Description:

Transitional Housing offers temporary housing combined with services to help homeless families and individuals overcome the challenges and barriers which led to homelessness. After an average stay of 12 months, 82% of participants move to stable housing (national average is 65%).

Services provided:
- Transitional Housing
For more information about this program, please call 925-338-1038. To apply for assistance, call between 9 - 4 p.m. M-F (except holidays). When calling, leave a voicemail and a representative will return your call as soon as possible.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location:1333 Willow Pass
Road
Suite 206
Concord, CA 94520
Phone: 925-338-1038
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
PDT
Tuesday: 8:30 AM - 5:00 PM
PDT
Wednesday: 8:30 AM - 5:00
PM PDT
Thursday: 8:30 AM - 5:00 PM
PDT
Friday: 8:30 AM - 5:00 PM

3024
20 PDT
Saturday: Closed
Rapid Rehousing by SHELTER, Inc.

Description:

SHELTER, Inc. offers rapid rehousing services to help homeless families and individuals overcome the challenges and barriers which led to homelessness.

This program provides:
- Emergency shelter
- Rental assistance
- Career development and job placement
- Tutoring for adults and children
- Counseling
- Parenting Classes
- Nutrition Classes
To apply for assistance call SHELTER, Inc.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location:1333 Willow Pass
Road
Suite 206
Concord, CA 94520
Phone: 925-338-1038
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
PDT
Tuesday: 9:00 AM - 4:00 PM
PDT
Wednesday: 9:00 AM - 4:00
PM PDT
Thursday: 9:00 AM - 4:00 PM
PDT
Friday: 9:00 AM - 4:00 PM
PDT
Saturday: Closed

Homeless Shelter by Concord Shelter for Homeless Adults Description:

The Concord Shelter for Homeless Adults provides temporary shelter and services to meet basic need when individuals fall on hard times and they have nowhere left to go.

Services include:
- Temporary shelter
- Food assistance
3025
21 - Clothing assistance
- Case management
A 120 day stay is given and there is no fee. Please call the 2-1-1 hotline to reach Core Outreach or call us for more information on these services.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 2047 Arnold
Industrial Way
Concord, CA 94520
Phone: 925-646-5082
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Respite Care Program by Contra Costa Health Services – Philip Dorn Respite Center for the Homeless Eligibility:
• This program helps people who are older than 17 years old. • Must be homeless or lack adequate housing to support recovery. • Must have a medical condition that can be effectively addressed within a limited amount of time, 6 weeks • Must be willing and able to comply with C.C.C. Shelter and Medical Respite rules and agree to admission there. • Must be able to perform all activities of daily living independently, including taking own medications. • Must be independently mobile and able to self-transfer in and out of bed. • Must be independent with wound care, or need assistance less than 4 times a week, or have Home Health nursing provided.
• Must be continent of urine and stool.
• Must not have received benzodiazepine for alcohol withdrawal in past 24 hours. • Must be alert and oriented.
• Must not require IV therapy or other skilled nursing care. • Must be behaviorally appropriate for a group setting. • Must have a doctor's referral.

Description:

The Philip Dorn Respite Center is a respite care program for homeless adults who are discharging from local hospitals and require medical stabilization services. Respite care refers to recuperative services for those homeless persons who may not meet medical criteria for hospitalization, but who are too sick or medically vulnerable to reside in an emergency 3026
22 shelter and cannot be returned to the streets.

This program provides:
- Case management (resources, advocacy, and guidance)
- Medical care and linkages
- Enrollment in Benefits and health coverage
- Referral for alcohol/other drugs detox and residential treatment services - Meals
- Housing search assistance
Clients are only admitted when discharged from a hospital; walk-ins are not accepted. Medical professionals must complete and fax a Referral Form to their office and participate in a phone interview. Patients needing placement will be assessed by the Respite Nurse with the Contra Costa County Health Care for the Homeless Program, and bed availability will be determined from there. For questions and referrals, please call the Respite Center.

All patients must arrive with:
- 7+ days of current medications
- 7+ days of wound care supplies
- Any necessary medical equipment (respiratory, mobility devices, DM supplies) Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 2047 Arnold
Industrial Way
Concord, CA 94520
Phone: 925-646-5309
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 2:00 PM
PDT
Saturday: Closed

Homeless Recovery Shelter by Love A Child Missions
Eligibility:

This program is for homeless women and children.

Description:

Love A Child Missions is a homeless shelter for women and children where we seek to promote healthy living and restore the confidence and dignity of all the women in our holistic approach for recovery. 3027
23 Our services include:
- Emergency homeless shelter (75 beds)
- Food and clothing for shelter residents
- Emergency referral services to the homeless
- Family reunification support
- Legal/Court assistance
- Personal Growth classes and Christian counseling
- Parenting/Pregnancy education and support
- On-site children's educational assistance
- Weekly children's recreational activities
- Smoking Cessation/Prevention education
- Help with transportation to work or school
- On-site AA and NA meetings
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
Marin County, CA, San
Francisco County, CA and
San Mateo County, CA.

Location: 2279 Willow Pass
Road
Bay Point, CA 94565
Phone: 925-643-5170
Sunday: 9:00 AM - 5:00 PM
PDT
Monday: 9:00 AM - 5:00 PM
PDT
Tuesday: 9:00 AM - 5:00 PM
PDT
Wednesday: 9:00 AM - 5:00
PM PDT
Thursday: 9:00 AM - 5:00 PM
PDT
Friday: 9:00 AM - 5:00 PM
PDT
Saturday: 9:00 AM - 5:00 PM
PDT

Shelter Program by Shepherd’s Gate - Brentwood
Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

The Shepherd’s Gate program is for women (single or with children) who are seeking a Christ-centered program to heal from the hurts of the past and gain the services they need on the road towards recovery. The Shepherd’s Gate Programs offer an opportunity for women and children to escape cycles of addiction, homelessness and abuse and to find lasting change through care of the whole person.

We offer:
3028
24 - Temporary shelter
Shepherd’s Gate is a Christ-centered program that provides a comprehensive approach to learning the skills needed to live independently in the community. We welcome women (single or with children) who are seeking a structured program to heal from the hurts of the past and gain the services they need on the road towards recovery.

Women (single or with children) enter Shepherd’s Gate through the Short Term Program, which can range from 45-60 days. The Short-Term Program is designed to address the immediate needs of the woman and introduce her to recovery and life at Shepherd’s Gate. The Short-Term Program allows for the opportunity to establish long-term goals, discover areas of need and allow for a time of rest and healing. This is accomplished through intentional structured time away from distractions.

Upon completion of the Short-Term Program, women are eligible to apply for the Long-Term, Road to Freedom Program.

The Road to Freedom program is designed to help women break free of the destructive cycles from their past and find healing and restoration. This 12-18 month program includes comprehensive education and life skills classes, 12-step recovery, job skills training, Bible studies, structured and caring childcare and Case Management, which assess the need for additional referrals such as counseling, support groups, financial and debt recovery support, and legal assistance.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 605 Sycamore Ave
Brentwood, CA 94513
Next Steps:

Call 888-216-4776
Apply on their website
Phone: 925-308-7507
Sunday: Closed
Monday: 9:30 AM - 4:30 PM
PDT
Tuesday: 9:30 AM - 4:30 PM
PDT
Wednesday: 9:30 AM - 4:30
PM PDT
Thursday: 9:30 AM - 4:30 PM
PDT
Friday: Closed
Saturday: ClosedPDT
Friday: 9:00 AM - 5:00 PM
PDT
Saturday: 9:00 AM - 5:00 PM
PDT

3029
25 FOR RICHMOND CITY RESIDENTS ONLY BELOW

SAFE PARKING
3030
26 SOS RICHMOND SAFE ORGANIZED SPACES
Staff work in the field to provide clean-up, mobile showers, laundry, food, clothing, drinking water, transportation, moving services, health care, and more
CLICK HERE FOR SCHEDULES SERVICES: services or go to https://www.sos-richmond.org/services.html NEIGHBOR CARE LINE: 510.806.8650

CALL FOR TRASH PICK UP OR SUPPORT WITH ENCAMPMENT RELOCATION

MOST SERVICES ARE WALK-IN
School Meal Distribution by West Contra Costa Unified School District - Food Services Department School Meal Distribution provides children 18 years of age and younger, regardless of income level or school attending, breakfast, lunch, supper, and snacks at no charge at the 15 school locations...

Main Services emergency food meals
Serving anyone in need: teens, infants, children, COVID-19 students, individuals Next Steps:

Call 510-307-4580 Go to the program's website: West Contra Costa Unified School District - School Nutrition And Fitness
Food Pantry by Bay Area Rescue Mission
Bay Area Rescue Mission's Food Pantry & Distribution Center distributes food and other household items to our community, like-minded organizations and homeless to provide for their personal needs.

This program provides:
- Food to meet basic nutritional needs
- Clothing
- Household items
Languages:

English, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 123 Macdonald
Avenue
Richmond, CA 94801
Phone: 510-215-4887
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
PDT
Tuesday: 8:00 AM - 4:00 PM
PDT

FOOD/GROCERIES
3031
27 Notes: Monday - Friday:

Community Food Giveaway
(as supplies are
available)Friday Morning:

Housewares Community
Giveaway (first come, first
serve)
Wednesday: 8:00 AM - 4:00
PM PDT
Thursday: 8:00 AM - 4:00 PM
PDT
Friday: 8:00 AM - 3:00 PM
PDT
Saturday: 8:00 AM - 3:00 PM
PDT
Emergency Food Pantry by Richmond
Richmond Emergency Food Pantry addresses the needs of low-income individuals and households that lack a reliable access to affordable, nutritious food and may experience hunger on a regular basis.

We support residents by providing:
- Nutritious foods
A typical food package
includes:
- Fruit juice
- Tomato sauce
- Canned and/or fresh
vegetables
- Canned and/or fresh fruit
- Spaghetti
- Fresh potatoes
- Milk
- Fresh onions
- Soup
- Canned salmon or chicken
- Frozen meat, chicken, or
fish
- Peanut butter
- Dry cereal
- Dry beans
- Rice
- Bread
Phone: 510-235-9732
Sunday: Closed
Monday: Closed
Tuesday: 11:00 AM - 3:00
PM PDT
Wednesday: Closed
Thursday: Closed
Friday: 11:00 AM - 3:00 PM
PDT
Saturday: Closed
Languages:

English
Cost:

Free
Coverage Area:

This program covers
residents of the following
cities: Richmond, CA.

Documents Required
Identification: Required.

Proof of Income: Required.

Household Member
Documents: For families of
six or more it is necessary to
show some form of ID (for
example, California Medical
card or school ID) for each
member of the household.

Nearest Locations
to 94804
Grace Lutheran Church
Get Directions
2369 Barrett Avenue
Richmond, CA 94804
Food Pantry by Bethel Church
3032
28 Bethel Church's Feeding Ministry provides bags of groceries once a month to anyone in need. Community and members are eligible. Provide food distribution.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
cities: Richmond, CA.

Location: 3429 Cutting
Boulevard
Richmond, CA 94804
Phone: 510-236-3598
Notes: Visit website for
special holiday distribution
hours in November and
December.

Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 11:30 AM - 12:30
PM PDT
Friday: Closed
Saturday: Closed
Notes: Visit website for
special holiday distribution
hours in November and
December.

Food Distribution by Southside Church of Christ
Bethel Church's Feeding Ministry provides bags of groceries once a month to anyone in need. Community and members are eligible. Provide food distribution.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
cities: Richmond, CA.

Location: 3429 Cutting
Boulevard
Richmond, CA 94804
Phone: 510-236-3598
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 11:30 AM - 12:30
PM PDT
Friday: Closed
Saturday: Closed
Notes: Visit website for
special holiday distribution
hours in November and
December

Community Produce Program by West County Courthouse
The Community Produce Program provides 15 to 25 pounds of fresh produce two times per month to qualifying households that are in need of food assistance. This program provides produce. Please bring a bag with two handles.

Languages:

English
Cost: Free
Coverage Area: Location: Bissell Avenue
Richmond, CA 94805
Sunday: Closed
Monday: Closed
Tuesday: Closed
3033
29 This program covers
residents of the following
cities: Richmond, CA.

Wednesday: Closed
Thursday: 2:00 PM - 3:00
PM PDT
Friday: Closed
Notes: 1st and 3rd Thursday Saturday: Closed
Brown Bag Program by City of Richmond – Booker T. Anderson Community Center The Booker T. Anderson Community Center offers their Brown Bag Program which provides free fresh produce twice a month. This program supplies critical nutrition to hungry individuals and families.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following:

Contra Costa County, CA.

Location: 960 South 47th
Street
Richmond, CA 94804
Phone: 510-620-6960
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 9:30 AM - 6:00 PM
PDT
Saturday: Closed
Notes: Provided on the 2nd
and 4th Friday of the month.

Food Pantry by Sojourner Truth Prebyterian Church (STPC) The Sojourner Truth Food Pantry provides a variety of canned goods, juice, bread, milk, eggs, pasta, and meats to individuals and families in need of assistance.

The program provides:
- Food to meet basic nutritional needs
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
cities: Richmond, CA.

Location: 2621 Shane Drive
Richmond, CA 94806
Phone: 510-222-2020
Closed Now
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: 12:00 PM - 2:00
PM PDT
Notes: The food pantry is
provided on the 3rd
Saturday 12:00 p.m. to 2:00
p.m.. Fresh produce is also
provided on first and third
Saturdays from 12:00 p.m. to
1:00 p.m.

3034
30 Contra Costa County Food Bank by City of Richmond – Nevin Community Center The Contra Costa County Food Bank provides quality food items to households experiencing food insecurity. This program supplies critical nutrition to hungry individuals and families.

This program provides:
- Food to meet basic nutritional needs
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 598 Nevin Avenue
Richmond, CA 94804
Phone: 510-620-6813
Open Now: 09:30 AM -
06:00 PM PDT
Sunday: Closed
Monday: 9:30 AM - 6:00 PM
PDT
Tuesday: 9:30 AM - 6:00 PM
PDT
Wednesday: 9:30 AM - 6:00
PM PDT
Thursday: 9:30 AM - 6:00 PM
PDT
Friday: 9:30 AM - 6:00 PM
PDT
Saturday: Closed
The food pantry is offered
every 2nd & 4th Tuesday of
the Month. Please reach out
by phone for more
information on this service.

Senior Food Program by San Pablo Senior Center
The San Pablo Senior Center hosts a Senior Food Program that provides free groceries twice a month to individuals aged 55 or older who meet income guidelines.

This program provides:
- Food to meet basic nutritional needs
Eligibility:
• This program helps
people who are
older than 54 years
old.
• Must meet income
guidelines.
• Must be a resident
of Solano or Contra
Costa County.

Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA and Solano
County, CA.

Location: 1667 Folsom
Avenue
San Pablo, CA 94806
Call 510-215-3098
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 10:00 AM - 11:00 AM
PDT
Saturday: Closed
3035
31 Notes: 1st and 3rd Friday of
the month.

CARE Center by Contra Costa Continuum of Care
Eligibility:

Anyone can access this program.

Description:

Contra Costa Continuum of Care offers their Coordinated Assessment Resource and Engagement (CARE) Center as drop-in sites for people experiencing homelessness.

This program providea:
- Meals
- Basic needs (laundry, mail, showers)
- Case management
Languages: English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 165 22nd Street
Richmond, CA 94801
Sunday: 8:00 AM - 2:00 PM
PDT
Monday: 9:00 AM - 3:00 PM
PDT
Tuesday: 9:00 AM - 3:00 PM
PDT
Wednesday: 9:00 AM - 3:00
PM PDT
Thursday: 9:00 AM - 3:00 PM
PDT
Friday: 9:00 AM - 3:00 PM
PDT
Saturday: 8:00 AM - 2:00 PM
PDT

3036
32 SOS RICHMOND SAFE ORGANIZED SPACES
Staff work in the field to provide clean-up, mobile showers, laundry, food, clothing, drinking water, transportation, moving services, health care, and more
CLICK HERE FOR SCHEDULES SERVICES: services or go to https://www.sos-richmond.org/services.html NEIGHBOR CARE LINE: 510.806.8650

CALL FOR TRASH PICK UP OR SUPPORT WITH ENCAMPMENT RELOCATION

MOST SERVICES ARE WALK-IN
Bay Area Rescue Mission (BARM)
Eligibility:

This program serves homeless individuals and families.

Description:

Bay Area Rescue Mission's Food Pantry & Distribution Center distributes food and other household items to our community, like-minded organizations and homeless to provide for their personal needs.

This program provides:
- Food to meet basic nutritional needs
- Clothing
- Household items
Languages: English,
Spanish
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 123 Macdonald
Avenue
Richmond, CA 94801
Phone: 510-215-4887
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
PDT
Tuesday: 8:00 AM - 4:00 PM
PDT
Wednesday: 8:00 AM - 4:00
PM PDT
Thursday: 8:00 AM - 4:00
PM PDT
Friday: 8:00 AM - 3:00 PM
PDT
Saturday: 8:00 AM - 3:00
PM PDT

CLOTHING
3037
33 SOS RICHMOND SAFE ORGANIZED SPACES
Staff work in the field to provide clean-up, mobile showers, laundry, food, clothing, drinking water, transportation, moving services, health care, and more
CLICK HERE FOR SCHEDULES SERVICES: services or go to https://www.sos-richmond.org/services.html NEIGHBOR CARE LINE: 510.806.8650

CALL FOR TRASH PICK UP OR SUPPORT WITH ENCAMPMENT RELOCATION

MOST SERVICES ARE WALK-IN
CARE Center by Contra Costa Continuum of Care
Eligibility:

Anyone can access this program.

Description:

Contra Costa Continuum of Care offers their Coordinated Assessment Resource and Engagement (CARE) Center as drop-in sites for people experiencing homelessness.

This program providea:
- Meals
- Basic needs (laundry, mail, showers)
- Case management
Languages: English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

HYGIENE (SHOWERS/SUPPLIES)
3038
34 SOS RICHMOND SAFE ORGANIZED SPACES
Staff work in the field to provide clean-up, mobile showers, laundry, food, clothing, drinking water, transportation, moving services, health care, and more
CLICK HERE FOR SCHEDULES SERVICES: services.

NEIGHBOR CARE LINE: 510.806.8650

CALL FOR TRASH PICK UP OR SUPPORT WITH ENCAMPMENT RELOCATION

MOST SERVICES ARE WALK-IN
Contra Costa County Employment & Human Services
West County Office in Richmond, California
Fruitvale Ave. Oakland 94602 (@ School St.)
(510) 295-5076.

To join Downtown Streets Team – individual can meet with them on Thursdays at 1230 at First Presbyterian Church of Oakland, 2619 Broadway, Oakland, CA 94612 (near corner of 27th St. and Broadway). Volunteer work experience program that leads to paid full-time positions across Oakland, Berkeley, & Hayward. Note: Volunteers get gift cards for groceries, pharmacy, transportation, clothing, etc. Up to $120 a week in cards. Once hired, it is a PAID position.

Job Skills Training by Bay Area Rescue Mission (BARM)
Description:

Job Skills Training is a component of or Life Transformation (Recovery) Program and provides on-the-job training and career opportunities in the food service industry. Our program residents are able to work in the kitchen environment and train for employment in the food service sector. We maintain a strong collaboration with Contra Costa Colleges Culinary Arts department which provides college credit to our culinary arts students.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Location: 2114 Macdonald
Avenue
Richmond, CA 94801
Phone: 510-215-4555
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed

JOB RESOURCES
3039
35 Library Services by City of Richmond Library & Cultural Services Department The Richmond Public Library offers numerous resources for your job search and career development.

Services include:
- Check titles in the Job Information Center
- Find specialized test preparation resources in subject areas - Find books to help with resumé preparation
- Use our public computers to apply for jobs online or create your resumé Languages:

English,
Spanish
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Location: 325 Civic Center
Plaza
Richmond, CA 94804
Phone: 510-620-6561
Sunday: Closed
Monday: 1:00 PM - 4:30 PM PDT
Tuesday: 1:00 PM - 4:30 PM PDT
Wednesday: 3:00 PM - 6:30 PM PDT
Thursday: 1:00 PM - 4:30 PM PDT
Friday: 1:00 PM - 4:30 PM PDT
Saturday: Closed

Youth Services by EASTBAYWorks
Eligibility:

This program helps people who are 16 to 24 years old.

Description:

At one of our EASTBAYWorks Youth Service providers, you can get training and assistance to land your first job, re-enter the workforce, and explore careers through industry-sponsored activities, internships, field trips and more.

Our youth services include the following:
- Tutoring and instruction towards high school completion - Occupational skills training towards postsecondary credentials - Paid and unpaid work experiences: summer and year-round employment, on-the-job training, and preapprenticeship internships - Exposure to in-demand industries
- Career exploration
- Leadership development
3040
36 - Supportive services
- Adult mentoring
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Alameda County, CA
and Contra Costa
County, CA.

Location: 2705 Macdonald
Avenue
Richmond, CA 94804
Phone: 510-412-2044
Sunday: Closed
Monday: 10:00 AM - 6:00 PM PDT
Tuesday: 10:00 AM - 6:00 PM PDT
Wednesday: 10:00 AM - 6:00 PM PDT
Thursday: 10:00 AM - 6:00 PM PDT
Friday: 9:00 AM - 5:00 PM PDT
Saturday: Closed
RichmondWORKS by City of Richmond
Description:

RichmondWORKS is your One Stop for all your employment needs. Our Career Center offers a comprehensive array of services to ass in ist individuals from entry to advanced level career training opportunities. Call or stop by and our professional and friendly staff will help you in all of these service areas:
-Job Search Assistance
-Job Referrals
-Internet Access and Email
-Software Tutorials
-Resume Preparation
-Computers/Phone/Fax
-Career Counseling
-Vocational Training and Programs
-Labor Market Information
-College Information
-Comprehensive Assessment of Skills
-Typing Tests
-Literacy (LEAP) Services
-Dislocated Workers
-Youth
-California Training Benefits
Our Job Seeker Services services include helping you if you are looking for a job or new career, need guidance on your resume or interviewing preparation and learning new skills. These and other topics are discussed in our one-on-one Job Search Career Counseling. Career Counseling Hours are 9:30 am to 11:30 am - Tuesday & Wednesday.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the
Location: 330 25th Street
Richmond, CA 94804
Phone: 510-307-8014
3041
37 following cities:

Richmond, CA.

Sunday: Closed
Monday: 9:00 AM - 4:00 PM PDT
Tuesday: 9:00 AM - 4:00 PM PDT
Wednesday: 9:00 AM - 4:00 PM PDT
Thursday: 9:00 AM - 4:00 PM PDT
Friday: 9:00 AM - 4:00 PM PDT
Saturday: Closed

Career Services by Rubicon Programs
Description:

Rubicon helps our participants build a career that will provide them with the resources they need to achieve their longterm goals. We help them find employment to meet their immediate needs, while building the skills and network to launch a meaningful career.

Please call to make an appointment with one of our Ambassadors at our Richmond or Antioch locations. If our program seems like a good fit, you will be scheduled to meet with one of our Impact Coaches to discuss your goals, and our program eligibility requirements.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Alameda County, CA
and Contra Costa
County, CA.

Location: 101 Broadway
Richmond, CA 94804
Phone: 510-412-1725
Sunday: Closed
Monday: 9:00 AM - 6:00 PM PDT
Tuesday: 9:00 AM - 6:00 PM PDT
Wednesday: 9:00 AM - 6:00 PM PDT
Thursday: 9:00 AM - 6:00 PM PDT
Friday: 9:00 AM - 6:00 PM PDT
Saturday: Closed

3042
38 Bay Area Legal Aid –
 Free Legal Advice Phone Line (Toll Free): 1(800) 551-5554 o M and Th 0930-1500 // Tue and W 0930-1300
 Problems with health care access and coverage: 1(855) 693-7285 o M-Th 0900-1700 // F 0900-1300

LEGALRESOURCES
3043
39 SOS RICHMOND SAFE ORGANIZED SPACES
Staff work in the field to provide clean-up, mobile showers, laundry, food, clothing, drinking water, transportation, moving services, health care, and more
CLICK HERE FOR SCHEDULES SERVICES: services.

NEIGHBOR CARE LINE: 510.806.8650

CALL FOR TRASH PICK UP OR SUPPORT WITH ENCAMPMENT RELOCATION

MOST SERVICES ARE WALK-IN
R-Transit by Transportation Division - Richmond
Eligibility:
• Must be either a resident of Richmond, North Richmond, El Sobrante, or Kensington. • Applicants between the ages of 18-54 must provide proof of disability.

Description:

R-Transit provides safe and reliable transportation for seniors and individuals with disabilities in an effort to improve their access to community services and activities, to decrease their experience of social isolation, and to enhance their abilities to remain living independently in their chosen communities.

Services provided:
- Transportation services
Programs offered by R-Transit:
- Demand-response, in partnership with Lyft
- Individual trips
- Group trips
- Standing orders
- Special purpose group tours
- Shuttle services
- Nutrition site transportation
Languages: English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
cities: El Sobrante, CA and
Richmond, CA.

Phone: 510-307-8080 Sunday: Closed
Monday: 8:30 AM - 5:00 PM
PDT
Tuesday: 8:30 AM - 5:00 PM
PDT
Wednesday: 8:30 AM - 5:00
PM PDT
Documents Required
Identification: Required

TRANSPORTATION
3044
40 Proof of Residency: Required Thursday: 8:30 AM - 5:00 PM PDT
Friday: 8:30 AM - 5:00 PM
PDT
Saturday: Closed

Easy Ride Paratransit Service by El Cerrito Midtown Activity Center Eligibility:

Must be a senior aged 65 or older, or an adult aged 18 or older with disabilities.

Description:

El Cerrito Midtown Activity Center offers Easy Ride Paratransit Service to help El Cerrito Residents 65 and older and people with disabilities 18 years and older perform daily activities within the City of El Cerrito.

We offer:
- Paratransit service
We offer transportation for:
- Shopping
- Banking
- Community Meeting
- Getting to appointments: hairdresser, nail salon, doctor, dentist, dialysis etc. - Visiting friends and family
- Attending afternoon classes or recreational program
- Work
An ERPS application form is available for pick-up at the El Cerrito Midtown Activity Center, 10940 San Pablo Avenue in El Cerrito or on our website. Application must be completed before scheduling a ride.

The cost for van service is $2 per one-way ride. Tickets are sold only in books of ten, $20 per book, at the Midtown Activity Center, 10940 San Pablo Avenue.

Languages: English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 10940 San Pablo
Avenue
El Cerrito, CA 94530
Phone: 510-215-4300
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Documents Required
Identification: Required
Proof of Residency: Required

3045
41 Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Door-to-Door Shuttle by The City Of San Pablo Paratransit Services Eligibility:
• This program helps people who are older than 18 years old. • Must be at least 50 years of age or have a documented disability.

Description:

The City Of San Pablo's Door-to-Door Shuttle offers essential transportation to medical appointments, the grocery store and the bank to individuals who are at least 50 years of age or have a disability.

We provide:
- Transportation to medical appointments, local grocery stores, shopping centers, religious services and for visiting friends
Our service area spans all of San Pablo, parts of Richmond, Pinole and El Sobrante. Rides cost 2.00 each way for residents and $4 for non-residents. Reservations must be made one business day or 3 days in advance. First round trip ride is free when you register.

Languages: English,
Spanish
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
cities: El Sobrante, CA,
Pinole, CA, Richmond, CA
and San Pablo, CA.

Location: City of San Pablo
Phone: 510-215-3095
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Documents Required
Identification: Government
issued photo ID or photo ID
with utility bill.

HIV/AIDS Outreach and Prevention by Neighborhood House of North Richmond (NHNR) Description:

The HIV/AIDS Outreach and Prevention program assists HIV men and women with improving their health and quality of life, by helping them attend their medical appointments, assisting them with following their medical treatment plans, by providing emotional support, health education, risk reduction services and coordination with case management services. 3046
42 NHNR's program coordinator provides services through Contra Costa AIDS Program.

This program provides:
- Transportation for healthcare
- Emotional support
- Health education
- Risk reduction services
- Case management
Languages: English,
Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 515 Silver Avenue
Richmond, CA 94801
Phone: 510-232-3511
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Easy Does It: Wheelchair Breakdown Response Service and Emergency Accessible Rides- On call 7 days a week. Mon-Fri 0900-2300, Sat and Sun 1000-2300 //
(510) 704-2111. within 45 minutes. Mobile repair technician will attempt basic repairs on site. If repairs cannot be done on site, they can transport to a safe location or their home and, if desired, take the chair to their shop and perform repairs there. This service is free and funded through Alameda County Transportation Commission. May require some information/application process first, but it’s quick.

Homeward Bound Program- Can be used by any Bay Area person experiencing homelessness and can get a ride anywhere that GreyHound services in the contiguous 48 United States. Community Member must have a contact person at destination.
-Individual should visit one of SF Health and Human Services Adult Coordinated Entry Access

WHEELCHAIR SUPPORT
TRANSPORTATION: LONG DISTANCE RIDES
3047
43 Psychiatric Emergency Services
Address Hours Contact
2500 Alhambra Ave, Martinez, CA
94553
(Located at the back of the hospital
near the Emergency Department)
24/7 psychiatric care for adults Phone: 925-
646-2800
A3 Crisis Response
address hours contact
Telephone service 24/7 844-844-5544
About/services: A3 is Contra Costa County's innovative approach to provide timely and appropriate mental and behavioral health crisis services to anyone, anywhere, at anytime in the county.

Contra Costa Youth Stabilization Unit (Ages 6-17)
address hours contact
25 Allen Street, Suite B,
Martinez, CA 94553
24/7 844-844-4451
About/services: The Contra Costa Youth Stabilization Unit in Martinez assists youth ages 6-17 during the first 24 hours of a mental health crisis when they may pose a danger to themselves or others. Care teams include psychiatrists, nurses, clinicians, and crisis specialists. They provide crisis intervention, mental health assessments, therapy, medication support, and peer assistance. The program aims to create a calming environment to stabilize patients and connect them with mental health services, minimizing the need for inpatient care.

MENTAL/BEHAVIORAL HEALTH RESOURCES
3048
44 Mental Health Services for Adults & Caregivers by Contra Costa Health Services (CCHS) – Behavioral Health Service (BHS)
Eligibility:
• This program helps people who are older than 17 years old. • Must be a Contra Costa resident.
• Must have Medi-Cal or Medicare.

Availability:
available
Description:

Contra Costa Mental Health provides outpatient mental health services to adults of Contra Costa County.

Services are offered at three regional adult mental health clinics.

Clinic services include:
- Psychiatric and medication assessments, consultation, and medication management - Individual, family, and group outpatient therapy
- Case management to coordinate services
- Community Support Workers to help navigate our services and resources - Family Support Workers available to inform and support family members of participants - Wellness and prevention planning using the Wellness Recovery Action Plan (WRAP) process - Assistance planning and managing financial benefits and resources - Crisis intervention
Languages: English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa
County, CA.

Location: 13585 San
Pablo Avenue
2nd Floor
San Pablo, CA
94601515 Silver
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
ACBH Mobile Crisis Unit
address hours contact
mobile M-F: 0830-1800 (510) 891-5600
About/services: Free regardless of insurance status, Available to all ages – birth to older adults.

Emergency crisis assessment/intervention services conducted in the field. Early intervention before the situation escalates to a critical crisis point. Consultation services provided to consumers, housing/support systems, mental health providers, and other concerned parties 3049
45 Avenue
Richmond, CA 94801
Phone: 510-942-
4700
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed

3050
46 Inpatient Psychiatric Services
Eligibility:
• This program helps people who are older than 18 years old with acute behavioral health concerns.

Description:

Inpatient Psychiatric Services provides 23 acute psychiatric beds. It is operated on a 24-hour basis, and admission to the inpatient unit can be either on a voluntary or involuntary basis. The unit is staffed with nurses, physicians, social workers, and occupational therapists, and provides care aimed at helping patients recover in a supportive environment.

We provide our patients with structure, psychotherapy and support groups. In addition to psychiatric services, an internist visits the unit daily to address general medical concerns.

We welcome family members, friends, and support persons on the unit and recognize them as important partners in care.

Services Offered:

1. Comprehensive Evaluation: Diagnostic work-up, psychological testing, evaluation of patient strengths/needs, assessment of psychosocial factors (family, financial, vocational, and educational), and task behavior assessment.

2. Psychotherapy: Individual, group, and family.

3. Activities Therapy: Art, music, movement, self-care, occupational therapy, and other specialized groups, including 12-step programs.

4. Recreation: Sports, exercise, dance, indoor games, social events, and music.

5. Medication: As indicated and determined in partnership with the individual patient's treatment team.

6. Education: Self-care, medication, money-management, family education, symptom awareness and management.

7. Discharge Planning and Placement: Discharge planning is an essential part of our work with individuals and care providers and begins from the time of admission.

8. Medical and Physical Health Evaluation: Treatment and care as indicated by individual patient need Phone Numbers
Mental Health Advice
1-888-678-7277
Hospital Administration
925-370-5100
Chief Psychiatrist
925-370-5713
Nurse Program Manager
925-370-5438
3051
47 Psychiatric Services 4C
925-370-5389
Psychiatric Emergency Services
925-646-2800
Central County – Adult Mental Health Services
Eligibility:

We serve a culturally diverse community of people in Central Contra Costa County struggling with severe and persistent mental illness and/or co-occurring disorders. We provide a collaborative-care treatment model that offers patients mental health services using a multi-disciplinary team approach. Care teams include psychiatrists, clinicians, case managers and peer-support staff.

Services Offered
• Psychiatric and outpatient services
• Medication support
• Individual, family and group therapy
• Case management
• FSP services
Languages:

Cost:

Coverage Area:

This program covers
residents of the
following counties:

Central Contra Costa
County, CA.

Location: 1420
Willow Pass Road
Suite 200
Concord, CA 94520
Phone: 925-646-
5480
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed

3052
48 Miller Wellness Center (Martinez)
Description:

We are committed to providing equal access to care regardless of the language you speak. We provide face to face or over the phone interpretation services for a variety of languages. When making an appointment please inform the appointment clerk of your needs for an interpreter.

Services
• Primary care
• Family Medicine
• Pediatrics
• Adult Medicine
• Behavioral Health
• Autism, Behavior & Child Development (ABCD) Clinic
• Group Classes
Languages:

Cost:

Coverage Area:

This program covers
residents of the
following counties:

Central Contra Costa
County, CA.

Location: 25 Allen
Street
Martinez, CA 94553
925-655-0600
1-800-495-8885
(Appointments)
1-877-905-4545
(Information)
Behavioral Health Hours of
Operation
Monday - Friday
12:00 pm - 8:15 pm
Saturday
8:00 am - 4:15 pm
Closed Sunday
*Behavioral Health closed on all
major holidays. Appointment
required. Walk-ins
not accepted.

3053
49 GART Program – (510) 891-5600: mobile support team for older adults, 60 & up, with behavioral health care needs. Covers medi-cal & medicare.
3054
50 Richmond Health & Wellness Center
Eligibility:
• Males (Age 18 and above)
Description:

WestCare California, Inc.’s Richmond Health and Wellness Center is a 25 bed facility that serves Contra Costa County and provides co-occurring drug and/or alcohol addiction treatment services for 15 males (Age 18 and above) in a safe and supportive environment that is grounded in the fundamental belief that services need to be person-centered and focused on wellness and recovery. Additionally, 10 beds are reserved for clinically-managed detoxification services, with an opportunity for transitioning into the appropriate level of care after completion. This 24/7 program is designed to meet the person where they are in their stage of recovery with an emphasis on understanding the unique mental, emotional, and social factors that influence their drug and/or alcohol use. Residential treatment offers men an environment where they focus on their recovery without the distractions of everyday life.

The program Scope & Services:

Residential substance abuse treatment for up to 90 days Detoxification services between 1 to 14 days
Individual sessions with a Licensed Practitioner of Healing Arts (LPHA) Case management
Educational, social, housing and vocational services
Direct referrals to mental health and physical health care services provided by Contra Costa County Languages:

English
Cost: Varies
according to
income and if
uninsured
Coverage
Area:

This program
covers
residents of
the following
counties:

Location: 208 23rd Street, Richmond,
California, 94804
Phone:
(510) 216-4601
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
HARM MENTAL HEALTH: FAMILY RESOURCES REDUCTIONANDSUBSTANCE USE HARM REDUCTION & SUBSTANCE USE: DETOX & WITHDRAWAL SUPPORT 3055
51 Contra Costa
County, CA.

Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun Closed
No required
documents
Intake Procedure: By appointment, call
Alcohol and Other Drugs for assessment
and placement into the program.

Individuals can self-refer as well as
hospitals, law enforcement, and
probation offices.

East County – Adult Mental Health
Description:

We support a diverse community in East Contra Costa County dealing with severe mental illness and co-occurring disorders through a multi-disciplinary team of psychiatrists, nurses, therapists, and peer-support staff.

Mission Statement
East County Adult Mental Health Services aims to help patients with psychiatric disabilities improve their functioning and satisfaction in the community with minimal ongoing professional support, empowering them to develop necessary skills.

Treatment Philosophy
Our patient-centered approach focuses on individual strengths and is tailored, flexible, and culturally sensitive. We address mental health and co-occurring disorders while promoting wellness, recovery, and resilience.

Services Offered
• Psychiatric medication
• Individual, family and group therapy
• Case management
• Peer support services
• Money management
• Alcohol and other drugs services
• Vocational counseling services
Languages:

Cost:

Coverage
Area:

This program
covers
residents of
the following
Location: 2311 Loveridge Rd., 2nd
Floor
Pittsburg, CA 94565
Phone:
(925) 431-2600
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
3056
52 counties:

Contra Costa
County, CA.

Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun Closed

Contra Costa Health 24/7 Access Line toll-free at 800-846-1652 How to Access Services
Contra Costa Residents can access Alcohol and Other Drugs Services by calling:

The Behavioral Health Access Line which provides screenings for treatment & referrals information to the general public. The Behavioral Health Access Line also provides referrals to prevention programs. 800-846-1652 (Call Toll Free)
Calling the Crisis Line at 211 (English and Spanish) for contact information to treatment programs & resources.

Other Behavioral Health Resources
Mental Health Access: 1-888-678-7277
Suicide Crisis Hotline: 1-800-233-2900
Behavioral Health Access Line
Get care now for mental health and substance use. Call the 24/7 ACCESS Line at 1-888-678-7277.

Anyone can call for themselves or someone they care about.

Services offered
Get screened over the phone for mental health or substance use treatment.

Receive support and care as needed.

Ask questions or find services.

Get help with behavioral health services and filing grievances or appeals. * Interpretation services for all languages in Contra Costa.

Please have your Medi-Cal or other insurance information ready. Our staff may ask questions about your behavioral health status and history.
*CCH’s behavioral health services are offered to Contra Costa County residents who receive Medi-Cal benefits.

Suicide & Crisis Lifeline: Call 988
At the 988 Suicide & Crisis Lifeline, we understand that life's challenges can sometimes be difficult. Whether you're facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to, our caring counselors are here for you. You are not alone. 3057
53 Calling the 988 Lifeline
Here is what you can expect when making a call to the 988 Lifeline.

Step 1 of 5
First, you’ll hear a message that gives you service selection options.

Listen to the pre-recorded message (mp3).

Step 2 of 5
We’ll play some hold music while you are connected to a counselor with our Spanish-language, LGBTQI+ services, or your local 988 Lifeline contact center. For veterans, the phone will ring until a counselor can answer your call.

Step 3 of 5
A counselor will say hello and introduce themselves.

Step 4 of 5
Your skilled counselor will ask you if you are safe.

Step 5 of 5
After they ask about your safety, your counselor will listen to you, understand how your problem is affecting you, provide support, and share any resources that may be helpful. 211 Contra Costa Call 211 for services including suicide prevention, shelter/housing, food assistance, mental health, family support, health and dental care, financial services, legal services, education/job training, and seniors/disabled adults.
o English: 800-833-2900
Spanish: 888-628-9454
o Text ‘HOPE’ to 20121
In-Person Services
If you’re experiencing a mental health crisis and need to talk in person, visit Psychiatric Emergency Services at Contra Costa Regional Medical Center.
3058
54 Psychiatric Emergency Services
2500 Alhambra Ave, Martinez, CA 94553
925-646-2800
Outpatient Programs: Outpatient programs don’t require you to stay overnight. They include individual, group and family counseling, as well as education and relapse prevention.

Services Include:
• Assessment
• Personal treatment plan
• Encouragement to join support groups
Access Line Alcohol and Other Drugs 1-888-846-1652
Behavioral Health provides integrated care at all the mental health clinics. Youth can access treament for substance use in the three child and adolescent mental health clinics.

CENTRAL COUNTY OUTPATIENT PROGRAMS
Maritza Monterrosa–HABLO ESPANOL Alcohol and Other Drug Services Martinez, CA 94553 925–335–3346 925–812–7417 (mobile) [email protected] WOMEN’S SERVICES FOR ALCOHOL AND OTHER DRUGS
Who is Eligible for Alcohol and Other Drug Women's Services? Contra Costa Health serves low-income women and mothers who are pregnant or parenting who have insurance, are Medi-Cal eligible or who currently have no insurance coverage. Treatment services are based on a sliding fee scale. However, no one is denied services based on inability to pay.
3059
55 What Services are Available for Pregnant and Parenting Women? Perinatal services: Residential, detox and outpatient treatment programs throughout Contra Costa County for pregnant women and women with dependent children, including women who are attempting to regain custody of their children, as well as parents participating in CalWORKs Welfare to Work.

SAMHWorks: Wellness to Independence
SAMHWorks: Wellness to Independence provides treatment assessment and referral services for CalWORKs recipients. Parents participating in CalWORKs Welfare to Work and considering substance use treatment are encouraged to contact the SAMHWorks offices below for assistance, but they can also contact treatment programs directly. SAMHWorks liaisons can help women on CalWORKs navigate barriers to treatment, including assisting with transportation and childcare. • Antioch: 925-706-4688
• Pleasant Hill: 925-602-9444
• Hercules: 510-262-8572
• Richmond: 510-412-3200
Partnerships and Collaborating Agencies
To address the complex, multi-systemic needs of the women of Contra Costa County, we partner with other county agencies to offer comprehensive, interdisciplinary and quality care to our community's families. • Employment and Human Services (EHSD)
• Family, Maternal and Child Services (FMCH)
• Contra Costa County Public Health
• WIC Centers
• First Five
Treatment and Recovery Resources for Teens and Youth ALCOHOL AND DRUG

PREVENTION FOR YOUTH
CC Mental Health Crisis Services 925–646–2800
California Youth Crisis Line 800–843–5200
The Trevor Project (crisis intervention for LGBTQ+ youth) 866–488–7386 Al-Anon/Alateen (for families of alcoholics) Central/East County 925–932–6770 West County 510–528–4379
National Center for Missing & Exploited Children 800–843–5678 3060
56 Men’s Discipleship Program by Bay Area Rescue Mission Eligibility:
• Must be male.
• This program helps people who are older than 17 years old.

Description:

The Men's Center provides an extensive, residential discipleship program for men seeking long-term relief from homelessness. The Discipleship Program is designed to show the pathway to restoration and hope, identifying destructive behavior while equipping clients with the necessary resources to establish independent lives of selfsufficiency and self-determination.

This program provides:
- Skills to break drug and alcohol dependence
- Job skills training and vocational classes
- Education and GED certification with local community colleges - Counseling and spiritual guidance
- Financial literacy education
- Computer training
- Biblical training
- Life management skills
- Household management skills
- Job placement
- Transitional living
Individual and group counseling sessions are held on an on-going basis, and each program member attends three sessions per week. After graduation from the discipleship program, transitional housing is made available. 3061
57 Languages:

English,
Spanish
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Alameda County, CA
and Contra Costa
County, CA.

Location: 200 Macdonald Ave
Richmond, CA 94801
Next Steps: Call 510-215-4868
Phone: 510-704-7475
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed
Mental Health Programs by YWCA – Contra Costa
Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

YWCA’s counseling services help people learn how to deal more effectively with situations in their lives such as depression, addiction and substance abuse, stress, problems with self- esteem, grief, issues related to mental and emotional health, and relational problems.

This program provides:
- Individual counseling
- Children Play Therapy
-LGBTQ+IA Counseling
- Family Counseling
- Family reunification services
Topics covered by counseling include:
- Anger Management
- Anxiety and stress
- Depression
- Divorce and separation
- Domestic violence
- Trauma
- Grief and loss; death and aging
- Substance abuse
- Adoption
- Gay/lesbian couple and family issues
- LGBTQ+IA
- Marriage and relationship counseling
- Parent/teen issues
We also accept Medi-Cal and Victims of Crime (VOC) funding. 3062
58 Languages:

English,
Spanish
Cost:

Sliding
Scale
Coverage Area:

This program covers
residents of the
following counties:

Alameda County, CA
and Contra Costa
County, CA.

Location: 3230 Macdonald
Ave
Richmond, CA 94804
Next Steps: Call 925-372-4213
Phone: 510-234-1270
Sunday: Closed
Monday: 7:30 AM - 5:00 PM PDT
Tuesday: 7:30 AM - 5:00 PM PDT
Wednesday: 7:30 AM - 5:00 PM PDT
Thursday: 7:30 AM - 5:00 PM PDT
Friday: 7:30 AM - 5:00 PM PDT
Saturday: Closed
BAART Programs Medication Assisted Treatment (MAT)
Eligibility:

Must have Medicare or Medicaid.

Description:

Medication-assisted treatment (MAT) is the use of medications, such as methadone or buprenorphine, in combination with substance abuse counseling to treat the disease of addiction. BAART’s medical, clinical and administrative staff clearly understand what a patient in treatment needs to successfully overcome opiate use disorder and live happier, healthier and more productive lives
This program provides:
- Comprehensive medical and psychosocial assessment
- Methadone Maintenance Treatment
- Methadone Detoxification Treatment
- Buprenorphine Treatment
- Counseling
- Addiction education
- Life skills education
- Group therapy
- Case management
- Referral services
- Random urinalysis and breathalyzer testing
- Relapse prevention and aftercare
Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the
following states: AZ,
CA, LA, NC, NE and
VT.

Location:1313 Cutting
Boulevard
Richmond, CA 94804
Next Steps: Call 510-232-
0874
Sunday: Closed
Monday: 5:00 AM - 2:00 PM PDT
Tuesday: 5:00 AM - 2:00 PM PDT
Wednesday: 5:00 AM - 2:00 PM PDT
Thursday: 5:00 AM - 2:00 PM PDT
Friday: 5:00 AM - 2:00 PM PDT
Saturday: Closed Documents
Required

3063
59 Identification: Photo
ID
Community Wellness by Native American Wellness Center – Richmond Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

The Native American Health Center is a non-profit organization serving the California Bay Area Native Population and other under-served populations in the Bay Area.

Services offered at this location include:
- Native American Cultural Support and Activities
- Traditional Crafts
- Cultural Events
- Mental Health Support
- Health System Navigation
- Drug and Alcohol Recovery Support
- Elder Support
- Youth Health and Fitness
- Youth After-school Support
Every service we offer is culturally and spiritually based.

Languages:

English
Cost:

Reduced
Cost
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Location:2566 Macdonald
Avenue
Richmond, CA 94804
Next Steps: Call 510-232-7020
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed
Wellness City Program by RI International – Contra Costa Eligibility:

This program helps people who are older than 17 years old.

Description:

Contra Costa Wellness City Program is a community made up of individuals embarking on or expanding their recovery journey from mental health or substance use challenges. 3064
60 Services Include:
- Personal Wellness Recovery Coaching and Planning
- Recovery Learning Opportunities
- Community Linkages
People are offered a mix of classes and other services through Wellness City recovery learning opportunities. Care is founded on the recovery principles of hope, personal choice, empowerment, development of an environment of wellness, independence, encouragement of spirituality, and community enriched by contribution.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Location:2101 Vale Road
Suite 300
San Pablo, CA 94806
Next Steps: Call 510-236-3020
Sunday: Closed
Monday: 8:00 AM - 4:30 PM PDT
Tuesday: 8:00 AM - 4:30 PM PDT
Wednesday: 8:00 AM - 4:30 PM PDT
Thursday: 8:00 AM - 4:30 PM PDT
Friday: 8:00 AM - 4:30 PM PDT
Saturday: Closed
3065
61 A3 Mobile Crisis Response Team – Anyone, Anywhere, Anytime Description:

A3 is Contra Costa County's innovative approach to provide timely and appropriate mental and behavioral health crisis services to anyone, anywhere, at anytime in the county.

This program provides:
- Crisis Response
When to call the Mobile Crisis Response Team:
- Threatening suicide
- Severely depressed
- Verbally threatening someone
- Throwing objects or hitting furniture or walls
- Threatening to run away
- Could become a danger to themselves or others
Under 18, call Seneca Mobile Response Team at 877-441-1089 Over 18, call Contra Costa Mobile Crisis Response Team at 833-443-2672 Languages:

English,
Spanish
Cost: Free
Coverage Area:

This program covers
residents of the
following counties:

Contra Costa County,
CA.

Next Steps: Call 925-957-5150
844-844-5544
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed

3066
62 Kaiser Permanente Richmond Medical Center (Emergency Room) (K-R) address hours Contact and info
901 Nevin Ave
Richmond, CA 94801 Emergency, 7 days
Open 24 hours
Appointments: 510-307-1555
California Relay Service: 711 (TTY for the hearing/speech impaired)
Information/Hospitalized patient status: 510-307-1500
Services: The following services are available at this location. Please note that for each service it may be different from the hours of the facility. Emergencies, urgent care, after-hours care and pharmacy are available.

Plans accepted at this facility: Exclusive Provider Organization (EPO), HMO, Medical Managed Care, Point-ofService Plan (POS) and Senior Advantage Urgent Care at Kaiser Permanente (K-R)

address hours contact
901 Nevin Ave, Building 2,
Department 120 Richmond, CA
94801
Monday through Friday,
Closed
Saturday and Sunday, 8:30 am
to 5 pm
Information: 510-307-1555

MEDICAL
3067
63 Pharmacy at Kaiser Permanente Hospital Outpatient (K-R) address hours contact
901 Nevin Ave,
building 1, 1st
Floor
Richmond, CA
94801
Monday through Friday: 8:30 am to
8 pm
Saturday and Sunday: 9 am to 6 pm
Holidays: 9 am to 6 pm
Information/Refill: 510-307-1515
Mail Order Phone: 1-888-218-6245
Pharmacy at Kaiser Permanente Hospital Inpatient (K-R)
address hours contact
901 Nevin Ave,
2nd Floor
Richmond, CA
94801
Open 24 hours Mail Order Phone: 1-888-218-6245
3068
64 Contra Costa Regional Medical Center (CCRMC)
address hours contact
2500 Alhambra
Avenue,
Martinez, CA
94553
Emergencies, 24 hours per day Main Phone: 925-370-5000
Emergency Department: 925-370-
5975
About/Services: The emergency department (ED) provides emergency services to the community. It houses special rooms for pediatrics, OB/GYN, orthopedics, and ear, nose, and throat emergencies. Also provides mental health and behavioral health services.

John Muir Health – Concord Campus (JHM-CC)
address hours contact
2500 Alhambra
Avenue,
Martinez, CA
94553
Emergencies, 24 hours per day Main Phone: 925-370-5000
Emergency Department: 925-370-
5975
About/Services: The emergency department (ED) provides emergency services to the community. It houses special rooms for pediatrics, OB/GYN, orthopedics, and ear, nose, and throat emergencies.

John Muir Health – Walnut Creek Campus (JHM-WCC)
address hours contact
1601 Ygnacio
Valley Road,
Walnut Creek,
CA 94598
Emergencies, 24 hours per day Main Phone: 925-939-3000
Emergency Services: (925) 939-5800
About/Services: Areas of specialty include high- and low-risk obstetrics, pediatrics, orthopedics, rehabilitation, neurosciences, cardiac, emergency, trauma, and cancer care. 3069
65 Kaiser Permanente Medical Center – Antioch (K-A)
address hours contact
4501 Sand
Creek Road,
Antioch, CA
94531
Emergency hours:
7 days, 24 hours
Monday through Friday, 8:30 a.m. to
5 p.m.

Saturday and Sunday, Closed
Main Phone: 925-813-6500
About/Services: Emergency and pharmacy are available.

Kaiser Permanente Medical Center – Walnut Creek (K-WC)
address hours contact
1425 S Main
Street, Walnut
Creek, CA
94596
Emergency hours:
7 days, 24 hours
Monday through Friday, 8 a.m. to 5
p.m.

Saturday and Sunday, Closed
Main Phone: 925-295-4000
About/Services: Additional Services, Amenities, Specialty Care, Primary Care, Imaging, Emergency Services, Laboratory, Pharmacy
San Ramon Regional Medical Center (SRRMC)
Address hours contact
6001 Norris
Canyon Road,
San Ramon, CA
94583
Emergency hours:
7 days, 24 hours
Main Phone: 925-275-9200
3070
66 About/Services: Emergency, obstetrics, cardiovascular, robotic surgery, spine care, orthopedic, wound care, stroke treatment, therapy services, lung screening
Sutter Delta Medical Center (SDMC)
address hours contact
3901 Lone Tree
Wy 1st Floor,
Antioch, CA
94509
Open 24 hours Main Phone: 925-779-7200
Affordable Healthcare by Lifelong Richmond
Eligibility:

Anyone can access this program.

Description:

Federally Qualified Health Center (FQHC) that delivers affordable, accessible, quality, and value-based primary health care to everyone in our community regardless of their ability to pay. Our work helps to deliver care to the nation’s most vulnerable individuals and families, including people experiencing homelessness, agricultural workers, residents of public housing, and the nation’s veterans.

Services provided include:
- High quality, culturally competent, comprehensive primary care - Supportive services such as health education, translation, and transportation - Connections to pharmacy, mental health, substance use disorder, and oral health services FQHCs accept Medicaid, Medicare, and provide a sliding-scale fee structure for those who do not have insurance or are underinsured.

Languages:

English
Cost: Sliding Scale
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County,
CA, Marin County, CA, San
Francisco County, CA and
San Mateo County, CA.

Location: 2600 Macdonald
Avenue
Ste B
Richmond, CA 94804
Phone: 510-981-3227
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
3071
67 PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

3072
68 WCC | RotaCare Bay Area
RotaCare West Contra Costa
Eligibility:

Patients will be seen by appointment only. We will serve adults 18 years and older who have no health insurance This RotaCare site will provide:
• Urgent care services for Adults and Children
• Diagnostic testing services
• Physicals to help patients with employment, school & daycare admissions, and sports • Referrals to community resources, social service resources, and health-related needs • One-to-One classes for Diabetics
• Spanish-speaking interpreters
• Women's health services
To make an appointment: Patients must call (510) 213-6678 on Tuesdays between 1:00 PM and 3:00 PM for either a same-day appointment or a Thursday appointment. For other questions please call, text message, or leave a voice message at any time. In any message, please provide your name, date of birth, phone number, and a brief description of your medical problem/reason for the appointment.

Languages:

English
Cost: Free
Location: LifeLong
Brookside Second Floor
2023 Vale Road
San Pablo, CA 94806
Phone: 510-213-6678
Tuesdays (Telephone
appointments), 5:00pm
to 8:30pm
Thursdays (In-person
appointments), 5:00pm
to 8:30pm

3073
69 CONTRA COSTA HEALTH CENTERS
Health Center Address Phone Hours of
Operation
Services
Antioch Health
Center
2335 Country
Hills Drive,
Antioch, CA
94509
(877) 905-4545 Mon–Fri
7:45am–
8:30pm; Closed
11:45am–
12:45pm;
Closed major
holidays
Family practice, adult medicine, pediatrics,
prenatal care, behavioral health, women’s
health, lab, patient education, group
classes, homeless clinic, mammography,
ultrasound
Bay Point
Family Health
Center
215 Pacifica
Avenue, Bay
Point, CA 94565
(877) 905-4545;
(925) 427-8337;
(925) 608-5405
Mon–Fri
7:45am–
4:30pm; Closed
11:45am–
12:45pm;
Closed major
holidays
Family practice, prenatal care, women’s
health (PAP, breast exams, contraception,
STI/HIV testing, medication abortion)
Brentwood
Health Center
171 Sand Creek
Road, Suite A,
Brentwood, CA
94513
(877) 905-4545;
(925) 513-6853;
(925) 513-6802;
(925) 513-6807
Monday,
Tuesday,
Wednesday
7:45 a.m. - 8:30
p.m.

Thursday,
Friday
7:45 a.m. - 4:45
p.m.

Health Center is
closed daily
from 11:45 -
12:45 for lunch.

Also closed on
all major
holidays.

Family medicine, pediatrics, prenatal care,
women’s health, lab services
Concord Health
Center
3052 Willow
Pass Road,
Concord, CA
94519; 3024
Willow Pass
(925) 681-4100 Women's
Health: Tue
8am–5pm
Women's health, outpatient services
3074
70 Road, Concord,
CA 94519
Martinez
Health Center
2500 Alhambra
Avenue,
Martinez, CA
94553
(877) 905-4545;
Dental: (925)
370-5300;
Imaging: (925)
370-5320;
Cardiopulmonary:
(925) 370-5260
MondayFriday
7:45 a.m. - 8:45
p.m.

Full medical services, lab, dental, diagnostic
imaging, cardiopulmonary
Pittsburg
Health Center
2311 Loveridge
Road, Pittsburg,
CA 94565
(800) 495-8885;
(877) 905-4545;
Dental: (925)
431-2501
Mon-Thurs
7:45am8:30pm
Fri
7:45-4:45 pm
Lab: Mon–Fri
8am–4:30pm
Medical, dental, lab services
North
Richmond
Center for
Health
North
Richmond, CA
(address not
explicitly listed)
(510) 231-1370 Monday -
Friday
7:45 a.m. - 4:45
p.m.

Closed daily for
lunch from
11:45 a.m. -
12:45 p.m.

No MD/Family
Nurse
Practitioner
available
between 12-1
p.m.

Primary care, lab services
West County
Health Center
(San Pablo)
13601 San
Pablo Avenue,
San Pablo, CA
94806
(510) 231-9400;
(800) 495-8885;
(877) 905-4545;
Imaging: (510)
231-9494
Monday -
Thursday
8:00 a.m. - 8:45
p.m.

Friday &
Saturday
Medical, lab, imaging, women's health
3075
71 8:00 a.m. - 5:00
p.m.

3076
72 Home Free by National Runaway Safeline (NRS)
Description:

The Home Free program reunites youth with their family or legal guardian or helps them get to an alternative living arrangement (ALA), such as a community-based transitional living program, through a free bus ticket.

This program provides:
- Transportation for runaway youth
- Help find housing
Youth must initiate the process by calling NRS’ hotline and speaking with NRS Crisis Services team about their situation.

Youth will also be screened for signs of human trafficking.

At the request of a youth, NRS can help identify and access a local safe place, such as a police station, runaway and homeless youth service provider, shelter, other local youth service provider, or a hospital emergency room. Once they are in a safe place, the Home Free application process can begin.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of All US states and
territories.

Next Steps:

Call 800-786-2929
Go to the program's website
Phone: 800-786-2929
Sunday: Open 24 Hours
Monday: Open 24 Hours
Tuesday: Open 24 Hours
Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours Documents Required
Identification: NRS may
request/require
documentation, such as I.D.s
or birth certificates, to verify
the identities of all parties
involved in the Home Free
process, including from
parents/guardians, service
providers, siblings, or other
parties whom the youth may
be living with.

SPECIALPOPULATIONS
SPECIAL POPULATION: YOUTH
3077
73 The Children’s Recovery and Family Education Program by Ujima Family Recovery Services Eligibility:
• This program helps people who are 6 to 16 years old.
• The kids parents should have had a drug and/or alcohol problem.

Description:

The Children’s Recovery and Family Education Program offers support education counseling for children whose parents are addicted to Alcohol and other Drugs.

This program provides:
- Support and Education Groups for Children
- Individual Counseling for Children
- Case Management for Families
The program has two components:
- Kid’s Group is open to children ages 6-16 whose parents have or have had a drug and/or alcohol problem. In age appropriate weekly groups, the children are offered information and activities regarding addiction, feelings, denial, defenses, self-care and self-esteem.
- Parent Education Program includes individual, family and/or group counseling sessions and workshops/classes offered to parents, caregivers, biological, extended and foster families.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 1901 Church Lane
San Pablo, CA 94806
Phone: 510-236-3134
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00
PM PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

3078
74 Claire’s House by Catholic Charities of the East Bay Eligibility:

This program helps people who are 12 to 17 years old.

Availability:

Full as of 6/10/2025. Call to check for availability
Description:

Claire's House is a home for children who have survived commercial sexual exploitation. The program provides counseling and trauma recovery services.

This program provides:
- Housing
- Restorative practices, trauma-informed therapy, and clinical case management - Legal assistance
- Educational services
- Social skills development
- Independent living skills support
- Community connection
- Alumni support
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA and Contra Costa County,
CA.

Location: 217 Harbour Way
Richmond, CA 94801
Call: 510-768-3143
Email [email protected] to get
more info
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
PDT
Tuesday: 9:00 AM - 5:00 PM
PDT
Wednesday: 9:00 AM - 5:00
PM PDT
Thursday: 9:00 AM - 5:00
PM PDT
Friday: 9:00 AM - 5:00 PM
PDT
Saturday: Closed

3079
75 Case Management and Individual Counseling Services by RYSE Center Availability:
available
Description:

RYSE provides trauma-informed individual counseling and individual case management to young people. RYSE Counselors work in collaboration with individuals to identify and work toward goals around personal health and wellness, increased self-empowerment, and/or ways to process trauma and stress.

Services provided:
- Case management
- Trauma-informed individual counseling
Members can approach any staff directly to get connected to these services. Additionally, family or kin may bring their young people to RYSE to get connected.

All services are provided at no cost to our youth.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
Contra Costa County, CA.

Location: 205 41st Street
Richmond, CA 94805
Call: 510-374-3401
Sunday: Closed
Monday: 12:00 PM - 7:30 PM
PDT
Tuesday: 12:00 PM - 7:30
PM PDT
Wednesday: 12:00 PM - 7:30
PM PDT
Thursday: 12:00 PM - 7:30
PM PDT
Friday: 12:00 PM - 7:30 PM
PDT
Saturday: Closed
Serving: teens, children, and
trauma survivors

3080
76 RYSE Restorative Pathways Project (R2P2)
Eligibility:
• This program helps people who are 12-24 years old.
• This program serve individuals who reside in and/or were injured in Richmond and West Contra Costa.

Availability:
available
Description:

R2P2 provides supportive services for young people ages 12-24 who have experienced lethal injury by gun violence, stabbings, and assaults.

This program provides:
- Mentoring
- Intensive case management
Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
Contra Costa County, CA.

Location: 205 41st Street
Richmond, CA 94805
Call: 510-214-2584
Sunday: Closed
Monday: 12:00 PM - 7:30 PM
PDT
Tuesday: 12:00 PM - 7:30
PM PDT
Wednesday: 12:00 PM - 7:30
PM PDT
Thursday: 12:00 PM - 7:30
PM PDT
Friday: 12:00 PM - 7:30 PM
PDT
Saturday: Closed
Serving: young adults,
teens, children, and trauma
survivors

3081
77 West County – Children’s Behavioral Health
Eligibility:
• This program helps children and youth between the ages of 5 and 19 and their families who live in West Contra Costa County.

Description:

Work from a strength-based, culturally- and trauma-informed, team-oriented perspective. Clinical services include wraparound care including family partners and mentors and other family- and parent-support services that serve the youth within the context of family and community. Services are primarily clinic and school-based, but may also include some home-based care, if appropriate.

Services Offered
• Individual, family and group therapy
• Crisis intervention
• Psychiatric support/medication management
• Consultation and case management
• Cognitive Behavioral Therapy
• Dialectical Behavior Therapy
• Trauma-focused therapy
• Family-based therapy for eating disorders
Languages:

Cost:

Coverage Area:

This program covers
residents of the following
West Contra Costa County,
CA.

Location: 13585 San Pablo
Avenue, 1st Floor
San Pablo, CA 94806
Call: 510-942-4600
Sunday: Closed
Monday – Thursday: 8:00
pm – 7:00 am
Friday: 8:00 PM – 5:00 PM
Saturday: Closed

3082
78 Central County – Child & Adolescent Mental Health Services Eligibility:

Children and youth ages 5 – 18
Description:

Central County Child & Adolescent Services is a children’s outpatient mental health clinic based in Concord and serves areas ranging from San Ramon to Martinez. The clinic primarily serves racially, ethnically, linguistically, sexually and gender diverse children and youth (ages 5-18) with Medi-Cal insurance and their families. Those we care for have moderate to severe emotional difficulties that impact them in home, school and community settings.

Services Offered
• Individual, Family, and Group therapy
• Intake assessments
• Psychiatric & outpatient services
• Wraparound, Family Partner, and Mentor Services
• Cognitive Behavioral Therapy
• Dialectical Behavior Therapy
• Trauma-focused therapy
• Family-based therapy for eating disorders
Languages:

English
Cost: Medi-Cal
Coverage Area:

This program covers
residents of areas ranging
from San Ramon to Martinez
2425 Bisso Lane
Concord, CA 94520
Call 925-646-5468
Monday - Friday: 8 a.m. - 5
p.m.

3083
79 Assisted Living Services by Always Best Care - California Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

Always Best Care offers free consultations for assisted living placements to help seniors and their families through the entire process.

This program provides:
- Consulting with you and your family to identify your care needs, preferences, and budget. - Suggesting a shortlist of assisted living communities. - Offering guided tours of select communities.
- Getting you placed in the community of your choosing
With Always Best Care's no cost referral services, clients are matched with the top three or four of Always Best Care's assisted living partners that offer the most appropriate living options based upon your individual needs, custom screening and available budgets.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA, Kings County,
CA, Los Angeles County, CA,
Orange County, CA, Placer
County, CA, Riverside
County, CA, Sacramento
County, CA, San Diego
County, CA, San Joaquin
County, CA, San Mateo
County, CA, Solano County,
CA and Ventura County, CA.

Location: Call 925-210-
0323 (your nearest location)
Phone: 925-210-0323
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

SPECIAL POPULATION: SENIORS
3084
80 CalWorks - https://benefitscal.com/ Individuals need to have a social worker through ALCO Social Services.

For a referral to this program please contact assigned social worker at Alameda County Social Services.

If a family has little or no cash and needs housing, food, utilities, clothing or medical care, they may be eligible to receive immediate short-term help. Families that apply and qualify for ongoing assistance receive money each month to help pay for housing, food and other necessary expens

Independent Living Skills Program (ILSP)
Eligibility:
• This program helps people who are 16 to 21 years old. • This program helps foster and group home youth who are transitioning from foster care to independence.

Description:

The Independent Living Skills Program (ILSP) program helps foster and group home youths ages 16-21 transitioning from foster care through emancipation to independence. Individualized case management and real world exposure are central to the ILSP experience.

This program provides:
- Skills assessment, collaborative input and regular meetings with the youth allows ILSP case workers to help clients achieve goals
- Educational Success - includes: school dropout prevention by identifying and securing resources; seeking out educational and vocational opportunities and assisting youth to find and secure financial aid resources for college or vocational education
- Employment Success - includes: a skills assessment process helps youth create their best employment plan; teaches resume preparation and job interviewing skills and assists the youth throughout the job search experience. - Independent Living Success - Helps each youth acquire proper identification (social security card, drivers license, birth certificate); assists youth to find housing opportunities and obtaining transportation; places special emphasis on teaching financial and budgeting management; teaches health education (nutrition, health care, wellness) Languages:

English, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
El Dorado County, CA, Marin
County, CA, Placer County,
CA, Sacramento County, CA,
San Francisco County, CA,
San Mateo County, CA,
Location: 401 Roland Way
Suite 100
Oakland, CA 94621
Phone: 510-839-3800
Phone: 707-576-7700
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
SPECIAL POPULATION: FAMILIES/ CHILDREN/CHILDCARE
3085
81 Solano County, CA, Sonoma
County, CA and Yolo County,
CA.

PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Reentry Success Center
Eligibility:

This program serves individuals and families impacted by incarceration.

Description:

The Reentry Success Center is a beacon of hope, healing, and justice for formerly incarcerated people and their families.

Our vision is a future in which all formerly incarcerated people and their families are valued, empowered, and actively building better futures.

This program provides:
- Support Services
The Reentry Success Center provides free, integrated, and effective services to individuals and families impacted by incarceration. We also help you plan critical next steps after contact with police or courts.

Their welcoming hub offers:
- Family Services
- Financial Planning and Assistance
- Education & Training
- Employment Assistance
- Health & Wellness
- Housing Assistance
- Legal Services
- Public Benefits (such as Medi-Cal and CalFresh)
Languages:

English, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Location: 912 Macdonald
Avenue
Richmond, CA 94801
Phone: 510-679-2122
Sunday: Closed
Monday: 8:30 AM - 8:30 PM
PDT
Tuesday: 8:30 AM - 8:30 PM
PDT
Wednesday: 8:30 AM - 8:30
PM PDT
Thursday: 8:30 AM - 8:30 PM
PDT
Friday: 8:30 AM - 8:30 PM

3086
82 PDT
Saturday: 10:30 AM - 2:30
PM PDT
Bright Start: Prenatal & Well-Baby Care
Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

Our Bright Start program provides pre-natal and well-baby care for expecting parents and newborns.

Services provided:
- Prenatal care & birthing support
- Well-baby care
- Medical support for the whole family
- Connections to supportive services
- Diapers
Brighter Beginnings accepts Medi-Cal, and offers a sliding scale fee program for low-income patients.

Languages:

English
Cost: Sliding Scale
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA, Contra Costa County, CA,
Marin County, CA, San
Francisco County, CA and
San Mateo County, CA.

Location: 2727 Macdonald
Avenue
Macdonald Center
Richmond, CA 94804
Phone: 510-236-6990
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
PDT
Tuesday: 8:30 AM - 5:00 PM
PDT
Wednesday: 8:30 AM - 5:00
PM PDT
Thursday: 8:30 AM - 5:00 PM
PDT
Friday: 8:30 AM - 5:00 PM
PDT
Saturday: Closed

The Rectory Women’s Recovery Center
Eligibility:
• This program helps people who are 18 to 64 years old. • Must be pregnant or the mother of children under the age of 12. • Must be a low-income resident of Contra Costa County.

Description:
3087
83 The Rectory Women’s Recovery Center is a residential therapeutic recovery program for pregnant and parenting women between the ages of 18 and 64 and their children up to the age of 12. We serve low-income women from Contra Costa County with an addiction to alcohol and/or drugs, for a maximum of 90 days.

Admission is provided regardless of ability to pay.

We provide:
- 24 Hour residential treatment in a homelike setting with a warm family atmosphere Our community-based program helps women explore their alternatives in recovery, and take responsibility for their own lives. We also offer them the opportunity for personal recovery while continuing to care for their children.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA
Phone: 510-236-3134 Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Additional services:
- Alcohol and Drug Recovery
Education
- Individual, group and
family counseling
- Pregnancy support
- Parenting education
- Domestic Violence
education
- Child care and child
development services
- Life skills education
- Individual and Group
Trauma Therapy
- 12 Step support
- Relapse prevention
education
- Family reunification
support
- Transitional Housing
- Alumnae activities
- Psychiatric support
Please call to schedule a preadmission interview. The
admission of children is
determined on an individual
basis for each mother and
for each child. Upon
admission an assessment is
made of the individual needs
of each participant. The
maximum length of stay will
vary with the individual as
she progresses through the
phases of recovery.

Ujima West Outpatient Treatment Program by Ujima Family Recovery Services 3088
84 Eligibility:

Services are provided for pregnant and parenting women between the ages of 18 and 64 and their children ages of 0 to 5.

Description:

Ujima West Outpatient Treatment Program offers evidence based specialized services to promote recovery from drug and alcohol abuse for pregnant, postpartum and parenting women with young children. We respond to the unique needs of families devastated by addiction.

Services include:
- Outpatient alcohol and drug recovery program
- Alcohol and Drug Recovery Education
- Individual, group and family counseling
- Pregnancy support
- Parenting education
- Child care and child development services
- Life skills education
- Domestic Violence education
- 12 Step support
- Relapse prevention education
- Family reunification support
- Case coordination services
- Alumnae activities
Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA
Phone: 510-215-2280
Location: 1901 Church Lane
San Pablo, CA 94806
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Pre-admission interviews are
required. The admission of
children is determined on an
individual basis for each
mother and for each child.

Upon admission an
assessment is made of the
individual needs of each
participant. The maximum
length of stay is 180 days.

The maximum length of stay
will vary with the individual
as she progresses through
the phases of recovery.

Ujima Central Mothers Outpatient Program by Ujima Family Recovery Services 3089
85 Eligibility:

This program helps pregnant women and mothers.

Description:

Ujima Central Mothers’ Program is an intensive outpatient treatment program, located in Concord California, designed to support the successful recovery of pregnant women and mothers.

This program provides:
- Group and individual counseling
- Case management
- Free transportation
- Free childcare for children under 6
- Connection to local resources
- Reunification support
- Psychiatric services and medication management
- Individualized treatment plans
- After-care and discharge planning
Individuals seeking care will not be turned away due to inability to pay.

Languages:

English
Cost: Reduced Cost
Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA
Call: 925-691-5083 Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Immigration Legal Services by Catholic Charities of the East Bay Description:

Catholic Charities of the East Bay offers Immigration Legal Services for immigrants who are in need of assistance, consultations, advocacy and support regarding legal immigration matters.

This program provides:
3090
86 - Legal Consultations
- Removal Defense
- Family-Based Visa Petitions
- Fiancé Visas
- Consular Processing
- Inadmissibility Waivers
- Remove Conditions on Residency
- Permanent Residency (Green Card) Application and Renewal - Naturalization/U.S. Citizenship
- Deferred Action for Childhood Arrivals (DACA)
- Unaccompanied Minors* (SIJS and Asylum)
- Victims of Domestic Abuse (VAWA)
- Victims of Violent Crimes (U-VISA)
- Temporary Protected Status (TPS)
- Request of Immigration Records (FOIA)
- Travel Documents (Advance Parole)
Languages:

English, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA and Contra Costa County,
CA.

Call: 510-768-3100
217 Harbour Way
Richmond, CA 94801
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

REACH Project
Description:

The Youth Intervention Program, established in 1983 and coordinated by REACH Project, Inc. for the City of Antioch, serves over 1,000 youths annually through educational, counseling, and treatment services.

This collaborative initiative with local agencies aims to divert youth from the criminal justice system, achieving less than 8 percent recidivism. Over 92% of participants and their parents successfully complete the program requirements.

The following lists a sample of REACH services. Each program is a minimum 10 hrs, maximum 50 hours, and includes a certificate of completion:
3091
87 EDUCATION AND SKILLS BUILDING WORKSHOPS
Highly participating and interactive curriculum addresses improved decision-making skills, anger management and drug/alcohol abuse prevention.

PARENT/TEEN EDCUATIONAL SERIES
Evening services are available for parents and their teenage children focusing on communication, mutual respect and problem solving.

COUNSELING AND TREATMENT
Adolescent and Adult treatment and recovery program services are offered on an outpatient basis through the local Alcohol and Other Drugs System of Care.

RESTORATIVE JUSTICE
Youth participants undergo a series of learning activities and exercises for the purpose of solidifying their understanding of the consequences of law violating behavior.

Languages:

Cost:

Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Call: 925754-3673
1915 “D” Street in Antioch
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed
Next Steps: REACH
information. including how
to enroll in services, can be
obtained by calling (925)
754-3673.

East County – Children’s Behavioral Health
Description:

East County Children's Behavioral Health in Antioch is a community mental health center providing a wide array of mental health and support services to the children and families of Eastern Contra Costa County. We respond quickly and sensitively to the mental health needs of youth and their families in East County with culturally sensitive psychological support and advocacy.

Services are comprehensive in nature and all domains of a client's life are considered: school, family, peer relationships, community involvement, etc. Services range from individual therapy, family therapy, groups, parent education, wraparound services, medication support, AOD services, parent partner support and peer mentoring. In addition, we offer Evidenced Based Practices, including Dialectical Behavioral Therapy (DBT), Trauma Focused CBT, and Family Based Therapy (FBT).

Services Offered
• Individual, family and group therapy
• Intake assessments
3092
88 • Case management
• Wraparound Services
• Cognitive Behavioral Therapy
• Dialectical Behavior Therapy
• Trauma-focused therapy
• Family-based therapy for eating disorders
Languages:

Cost:

Coverage Area:

This program covers
residents of the following
counties: Contra Costa
County, CA.

Call: 925-608-8700
2335 Country Hills Drive
Antioch, CA 94509
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

West County – Children’s Behavioral Health
Description:

This is an outpatient mental health clinic located in San Pablo for children and youth between the ages of 5 and 19 and their families who live in West Contra Costa County. We work from a strength-based, culturally- and trauma-informed, team-oriented perspective. Clinical services include wrap-around care including family partners and mentors and other family- and parent-support services that serve the youth within the context of family and community. Services are primarily clinic and school-based, but may also include some home-based care, if appropriate.

Cost:

Coverage Area:

This program covers
residents of the following
counties: West Contra Costa
County, CA.

Call: 510-942-4600 Sunday: Closed
Monday: 8:00 AM - 7:00 PM
PDT
Tuesday: 8:00 AM - 7:00 PM
PDT
3093
89 13585 San Pablo Avenue,
1st Floor
San Pablo, CA 94806
Wednesday: 8:00 AM - 7:00
PM PDT
Thursday: 8:00 AM - 7:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

Health Care for Homeless Veterans Program by US Department of Veterans Affairs (VA) – Veterans Health Administration (VHA)
Eligibility:
• Must be enrolled or eligible for VA Health System benefits. • This program serves homeless veterans and their families.

Description:

Connecting homeless and at-risk Veterans with housing solutions, health care, community employment services and other required supports.

If you are a Veteran who is homeless or at imminent risk of homelessness, we strongly encourage you to contact the National Call Center for Homeless Veterans at (877) 4AID-VET (877-424-3838) for assistance.

Languages:

English
Cost: Free
Coverage Area:

This program covers
residents of All 50 states.

Location: 4150 Clement
Street
San Francisco, CA 94121
Phone: 415-221-4810
Sunday: Open 24 Hours
Monday: Open 24 Hours
Tuesday: Open 24 Hours
SPECIAL POPULATION: VETERANS
3094
90 Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours

3095
91 Housing Services by The Veterans Resource Program
Eligibility:
• adults 18+
• veterans
• physical disability
• homeless
Description:

The Veterans Resource Program (VRP) facility provides housing services for homeless veterans in the Bay Area. Veterans are able to rent a room/bed at a subsidized price tailored to meet the financial means of each veteran.

This program provides:
- Housing services
Additional services include:
- Help finding work
- Job training
- Information on higher educational opportunities
Languages:

English
Cost: Reduced Cost
Coverage Area:

Location: 322 Harbour Way
Suite 9
Richmond, CA 94804
Phone: 510-778-8785
Email:[email protected]
Phone: 510-778-8785
Sunday: Closed
Monday: 9:30 AM - 12:30
PM
Tuesday: 9:30 AM - 12:30
PM
Wednesday: 9:30 AM - 12:30
PM
Thursday: 9:30 AM - 12:30
PM
Friday: 9:30 AM - 12:30 PM
Saturday: Closed

3096
92 Refugee Resettlement Program by Jewish Family and Community Services East Bay (JFCS) Eligibility:

This program serves refugees.

Description:

JFCS's Refugee Resettlement Program serves refugees from around the world, particularly focusing on those who have experienced persecution based on their religion, ethnicity, sexual orientation or gender identity.

This program provides:
- Case management
- Pre-migration documentation and assistance
- Assistance with finding initial housing
- In-depth and ongoing cultural orientation
- Access to medical and mental health services
- Help enrolling clients in ESL classes and vocational support - Help enrolling children in schools
- Linking to appropriate local resources
- Linkage to volunteers and tutors
- Help managing crises or family upheaval
Languages:

Arabic, English, Persian,
Russian, Spanish
Cost: Free
Coverage Area:

This program covers
residents of the following
counties: Alameda County,
CA and Contra Costa County,
CA.

Location: 470 27th Street
Oakland, CA 94612
Phone: 510-704-7475
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
PDT
Tuesday: 8:00 AM - 5:00 PM
PDT
Wednesday: 8:00 AM - 5:00
PM PDT
Thursday: 8:00 AM - 5:00 PM
PDT
Friday: 8:00 AM - 5:00 PM
PDT
Saturday: Closed

SPECIAL POPULATION: REFUGEES
3097
93 LGBT Refugee Services by JFCS
Eligibility:

Follow the Next Steps to find out if this program has eligibility criteria.

Description:

JFCS East Bay’s LGBT Refugee Services program provides comprehensive resettlement services for those refugees who are able to obtain status through the United Nations to come to the United States. JFCS East Bay is currently the lead organization in the United States resettling lesbian, gay, bisexual, transgender, and intersex refugees.

This program provides:
- Support with the migration process
- Assistance with transitional housing
- Help enrolling in benefits programs
- Assistance navigating the health care system
- Referrals to local services
- Counseling and mental health services
- Assistance finding educational and vocational resources - Outreach to LGBT social and cultural groups
- Volunteer support with social integration, life skills, and learning English. - Assistance finding housing
Languages:

English
Cost:

Reduced
Cost
Coverage Area:

This program covers
residents of the
following counties:

Alameda County, CA
and Contra Costa
County, CA.

Location: 470 27th Street
Oakland, CA 94612
Next Steps:

Call 925-927-2000 ext.252
Phone: 510-704-7475
Sunday: Closed
Monday: 8:00 AM - 5:00 PM PDT
Tuesday: 8:00 AM - 5:00 PM PDT
Wednesday: 8:00 AM - 5:00 PM PDT
Thursday: 8:00 AM - 5:00 PM PDT
Friday: 8:00 AM - 5:00 PM PDT
Saturday: Closed
SPECIAL POPULATION: LGBTQ
3098
94 Hold for Home (H4H) by East Bay Society for the Prevention of Cruelty to Animals (East Bay SPCA) Eligibility:

Must meet the following criteria:
- Pet owners must be working with a Case Manager/Social Worker/Case Coordinator in some capacity related to their temporary crisis.
- Pets must be generally friendly – being shy is okay, but they cannot safely accept animals who are aggressive, have bitten before, or will not let them handle them.
- Pets must be generally healthy – they cannot accommodate any chronic medical issues requiring intensive monitoring or daily medications.
- Pet must be spayed/neutered – which they could do during their stay at no cost. This also applies to vaccines and microchipping.
-Must reside within Alameda or Contra Costa Counties.

Description:

East Bay Society for the Prevention of Cruelty to Animals (East Bay SPCA) provides a compassionate, comprehensive, and safe space for pet owners seeking assistance with their cats and dogs. Through the Hold for Home (H4H) program, they can temporarily house cats or dogs owned by folks experiencing some sort of temporary crisis and needing help with their pet while they focus on stabilizing their situation.

Languages:

English,
Spanish
Cost: Free
Coverage Area:

This program
covers residents
of the following
counties:

Alameda
County, CA and
Contra Costa
County, CA.

Next Steps:

Apply on their website
Call 510-563-4627
Email [email protected] to
get more info
Sunday: 11:00 AM - 5:00 PM PDT
Monday: Closed
Tuesday: Closed
Wednesday: 11:00 AM - 5:00 PM
PDT
Thursday: 11:00 AM - 5:00 PM PDT
Friday: 11:00 AM - 5:00 PM PDT
Saturday: 11:00 AM - 5:00 PM PDT
This program
provides:
- Safe pet
boarding
- Veterinary
services
They can hold
animals a
maximum of 4
weeks
Documents Required
Other Documents: Proof of ownership such
as microchip registration, adoption
paperwork, veterinary records, rabies
certificate, proof of licensure, screen shots
of photos on phone with the date stamp
showing. Any proof of ownership must be
older than 30 days.

PETS
3099
95 Emergency Veterinary Care by Feeding Pets of the Homeless Description:

Feeding Pets of the Homeless provides financial assistance directly to veterinarians for pre-approved emergency veterinary care for pets whose owner is experiencing homelessness.

This program provides:
- Emergency vet care
The initial interview is conducted by a Case Manager who determines eligibility basis on agency criteria. All treatment is pre-authorized and payable directly to licensed veterinarians. Treatment always includes updating of vaccinations at no cost. Examples of the need for emergency treatment include: parvo; swallowing of foreign objects; open skin lesion; broken bones, ear infections, palpable growth and mange (skin mites). There is no charge to you but we would appreciate any payment made to the hospital at the time of the visit towards the invoice.

If you should you have a pet emergency injury or illness, apply by calling Monday – Friday.

Languages:

English
Cost: Free
Coverage Area:

This program
covers residents of
All 50 states.

Next Steps:

Call: 775-841-7463
Sunday: Closed
Monday: 9:00 AM - 3:00 PM PDT
Tuesday: 9:00 AM - 3:00 PM PDT
Wednesday: 9:00 AM - 3:00 PM PDT
Thursday: 9:00 AM - 3:00 PM PDT
Friday: 9:00 AM - 3:00 PM PDT
Saturday: Closed

3100
96 SEASONAL
3101
1 Request for Proposals
for
Assessment of Mental Health Resources and
Community-Based Support Services for Individuals
and Families Experiencing Crisis Situations
City of Richmond, California
Release Date:

XXXXXXX, 2025
Deadline for Submittal
XXXXX, 2025
4:00 P.M. PDT
Contact Information:

Community Crisis Response Program
[email protected]
Proposal Access and Submission Instructions
Proposals must be submitted electronically via the City of Richmond’s secure online bidding system. No paper or emailed submissions will be accepted.

Interested parties may download the full RFP by visiting the City’s Bids Online portal at https://vendors.planetbids.com/portal/14590/portal-home. New vendors will be required to complete a one-time registration in order to access and download the solicitation documents. Once registered and the RFP is downloaded, the vendor’s name will appear on the Prospective Bidders List, and they will receive all subsequent addenda and notifications related to this solicitation.
3102
2 Background and Purpose
The City of Richmond seeks proposals from qualified consultants to conduct an assessment of mental health services available to Richmond residents and develop recommendations for improving access, coordination, and outreach.

Per City Council direction, the final report with recommendations should be completed within six (6) months of executing the consultant contract.

Access to timely and effective mental health services remains a critical issue for many Richmond residents. Community members continue to face barriers related to cost, availability of culturally competent providers, and lack of coordinated outreach— particularly for individuals in crisis.

During a City Council meeting on September 23, 20251, City Council provided direction to the Richmond Police Department regarding communication and body-worn camera footage related to Officer Involved Shootings. Recognizing the growing need to strengthen local mental health systems and ensure equitable access, the City Council also provided the following direction to the City Manager to undertake a comprehensive assessment of existing mental health resources and identify strategies to enhance support for Richmond residents.

DIRECT the City Manager to work with staff and consultant(s) to conduct an assessment of mental health services available in Richmond. This assessment will provide recommendations for how the City can commit resources to improve access to mental health services by:

1. Increasing services;

2. Addressing barriers to access; and

3. Improving outreach—particularly to individuals experiencing crisis situations, such as officer-involved shootings (OIS) or other traumatic events.

About the City of Richmond, California
The City of Richmond is a Charter City located in Contra Costa County, part of the San Francisco Bay Area, with a population of approximately 116,448 residents. Richmond is one of the region’s most diverse communities: 46.9 percent of residents identify as Hispanic or Latino, 16 percent identify as Black or African American alone, 19.3 percent identify as White alone (not Hispanic or Latino), and 15.5 percent identify as Asian alone2. Richmond is home to a multi-modal transit hub that includes BART, Amtrak, and AC Transit, marinas, shopping, recreational and cultural amenities, and 32 miles of

1 Item P.1 - https://pub-richmond.escribemeetings.com/Meeting.aspx?Id=56b47505-13a6-4a26-a758- 35c33a723f97&Agenda=Agenda&lang=English&Item=133&Tab=attachments 2 Quick facts Richmond city, California. 2023 American Community Survey 5 year estimates. https://www.census.gov/quickfacts/richmondcitycalifornia 3103
3 shoreline. This all contributes to making Richmond among the most desirable up-andcoming communities in California.

The City of Richmond provides a full range of municipal services including police and fire protection; construction and maintenance of highways, streets and infrastructure; library services; storm water and municipal sewer systems; operation of a wastewater treatment facility; and the administration of recreational activities and cultural events.

The City also operates the Richmond Memorial Convention Center and the Port of Richmond.

The City has shown leadership in addressing equity and sustainability by adopting a Health in All Policies (HiAP) Ordinance and Strategy, Climate Action Plan (CAP), and Economic Development Action Plan (EDAP), as well as focused work surrounding Race, Equity and Inclusion.

Scope of Services
The proposed assessment will establish a clear understanding of the current landscape of mental health services available in Richmond. It will identify gaps in coverage, coordination, and accessibility, with an emphasis on underserved and high-risk populations.

The consultant will:

1. Inventory Services: Conduct a comprehensive inventory of mental health services currently available within Richmond, including public, private, nonprofit, and county-operated programs.

2. Gap Analysis: Evaluate unmet needs and service gaps, including geographic, cultural, linguistic, and affordability barriers.

4. Crisis Response Assessment: Review existing crisis response systems and recommend strategies for improving coordination and outreach—especially for incidents involving trauma or crisis (e.g., OIS incidents).

5. Recommendations: Develop actionable recommendations for how the City can commit resources to:
o Increase mental health service and service capacity;
o Address barriers to access; and
o Enhance community outreach and education.

Deliverables
 Summary of existing mental health service infrastructure;  Gap analysis and needs assessment report;
3104
4  Recommendations for service enhancement, policy development, and funding strategies; and
 Final report and presentation to City Council within six months of contract execution.

Timeline
Proposed Dates Activity
November X, 2025 Release RFP
November X, 2025 Final Day to Submit Questions (4:00 PM) November X, 2025 Response to Questions
December X, 2025 RFP Due Date
December X, 2025 Final Vendor(s) Notified and Contracting Process January 2026 – June 2026 Contractor Work Period
July 2026 Presentation to City Council with Recommendations Please note that this schedule is subject to change. Any schedule updates will be posted on the City of Richmond’s BidsOnline system.

City of Richmond Standard Proposal Format Guidelines
The following section outlines the standard Proposal Format Guidelines established by the City of Richmond. All submissions responding to this RFP must comply with the structure, formatting, and content requirements described below. These guidelines are applicable to this RFP and all content herein unless otherwise stated.

The proposal should be concise, well organized, and demonstrate the proposer’s qualifications and experience applicable to the Project. The proposal shall be limited to 8 double-sided pages or 16 single-sided pages (8.5 inches x 11 inches), inclusive of graphics, forms, pictures, photographs, dividers, et cetera, but not of cost proposal, resumes, required forms, front and back covers, or letters of commitment from subconsultants. The required font size is 12 point, with minimum left and right margins of one-inch, and top and bottom margins of 0.7 inches.

Each proposal will adhere to the following order and content of sections. Proposal should be straightforward, concise and provide “layman” explanations of technical terms that are used. Emphasis should be concentrated on conforming to the RFP instructions, responding to the RFP requirements, and on providing a complete and clear description of the offer. Proposals, which appear unrealistic in terms of technical commitments, lack of technical competence or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected. The following proposal sections are to be included in the Vendor’s response:
3105
5 A. Vendor Cover Letter
A cover letter, not to exceed three (3) pages in length, should summarize key elements of the proposal and shall:
 Confirm that all elements of this RFP have been reviewed and understood.  Include a statement of intent to perform the services as outlined in this RFP  Express company’s willingness to enter into an agreement under the terms and conditions prescribed by this RFP, insurance requirements (Attachment A) and in the sample Service Agreement (Attachment B).
 Submit a written description and brief history of the company’s experiences, qualifications and successes in providing fiscal sponsorship services described herein. Please indicate the number of employees, client base and location of offices.
 Indicate the address and telephone number of the vendor’s office located nearest to Richmond, California and the office from which the project will be managed.  Stipulate that the proposal price will be valid for a period of at least 180 days.  Identify a single person for contact during the RFP review process.  Be signed by an authorized official of the company.

B. Services Methodology
Provide a detailed description of the approach and methodology to be used to accomplish the Scope of Services outlined in this RFP. This section should include:
 A description of the specific efforts your firm will undertake to fulfill the requirements described in the Scope of Services.
 An implementation plan that describes in detail:
o How the proposer plans to approach and complete each project task; o Listed deliverables that should be incorporated into the proposer’s approach; and
o Any other project management or implementation strategies or techniques that the respondent intends to employ in carrying out the work.  A detailed project schedule identifying all tasks and deliverables to be performed, the duration of each task, and the overall timeline for completion.  A detailed description of specific tasks that will require City staff involvement. 3106
6 Explain the respective roles of City staff and your team in completing the tasks specified in the Scope of Services.
 If applicable, a description of any subcontracting arrangements proposed to fulfill the scope of work, including the qualifications of subcontractors, their specific roles, and any prior experience collaborating with them.  Value Added Services - Please provide any additional services of benefit not specifically required herein, which the proposer offers to provide.

C. Staffing, Experience, and Qualifications
The information requested in this section should describe the experience of the firm, key staff and sub-contractors performing projects within the past ten years (preferably within the past 2-5 years) that are similar in size and scope to demonstrate competence to perform these services.

The City of Richmond’s evaluation of the proposal will consider the proposer’s entire team; therefore, no changes in the team composition will be allowed without prior written approval of the City of Richmond. Sub-contractor letters of commitment are required and must be submitted with the proposal.

Information shall include:
 Firm Experience
o Summarize firm’s demonstrated capability, including the length of time that the firm has provided the services being requested in this Request for Proposal.
 Team Experience
o Provide the names of key staff who contributed to relevant projects, along with a description of their specific responsibilities as they relate to the qualifications and scope of services. Include resumes of key individuals that would perform services under this contract with descriptions of education, experience, certifications, licensure and any professional designations.
 If the proposal involves collaboration with other organizations, clearly describe the roles and responsibilities of each collaborating entity and provide the staffing model for each organization.  If subcontractors will be used in addition to a lead organization, the subcontracted positions and duties shall be clearly identified and the resumes of proposed staff provided. If the proposer intends to subcontract any portion of the resulting contract, they must describe their process for selecting such subcontractor(s) and the 3107
7 quality control measures that the consultant will employ to ensure that any subcontractor complies with the provisions of consultant’s contract with the City.
 References
o Provide a minimum of three (3) references from clients who have received similar services from the firm. The City of Richmond reserves the right to contact any of the listed organizations or individuals. The reference information provided shall include:
 Client name and contact information, including phone number, address, and email address.
 A description of the services provided, including the contract amount.
 Project start and end dates.

D. Cost Information
The budget narrative should detail the costs for the projected budget as tied to the deliverables outlined in Scope of Services. Even if the method of payment to the proposer will be a fixed fee, a detailed cost breakdown shall be provided identifying:
 A detailed budget spreadsheet, including a not-to-exceed total budget amount, indicating the cost of each major element identified in the Scope of Services and including all direct and indirect project costs associated with the budget narrative and Scope of Services.
 The number of staff hours and hourly rates for each professional and administrative staff person who will be committed to this project.  Sub-consultant services and filing fees support, if applicable.

These rates will also be used to negotiate rates for other projects (including optional tasks) that may be assigned. No additional funds will be paid above and beyond the original quote given by the selected Vendor.

Proposers will be paid at the same rates set forth in their cost proposal unless further negotiated in writing and agreed to by the City of Richmond.

E. Contractor Assignment of Sub-Contract(s)
The resulting contract shall not be assigned, transferred, or sublet, in whole or in part, without the prior written approval of the City of Richmond. If Proposers intend to subcontract any portion of the resulting contract, they must describe their process for selecting such subcontractor(s) and the quality control measures that the Proposer will employ to ensure that any subcontractor complies with the provisions of Proposer’s 3108
8 contract with the City.

F. Previous Contracts with the City of Richmond
The proposer shall submit a list which indicates all prime contracts and/or amendments awarded to the proposer by the City of Richmond for the last three (3) years. The list shall include a short description of the Project, the Project scope of work, award date, completion date, name of City of Richmond’s assigned Project Manager, and contract value.

G. Exceptions to this Request for Proposals
The proposer shall state whether or not it takes exception(s) to this RFP, including but not limited to the City of Richmond’s Standard Services Agreement – RFP (Attachment B). If the proposer does take exception(s) to any portion of the RFP or contract, the specific portion to which exception(s) is taken must be identified by section number and explained. Requests for changes or additions to sections of City of Richmond’s Standard Services Agreement must be shown by requesting deletion of specific words and/or by providing new requested contract language. Requests for complete replacement of the City of Richmond’s Standard Services Agreement for another contract will not be granted. Failure to make exceptions to the RFP or Standard Services Agreement within the proposal will be deemed a waiver of any objection.

Exceptions will be considered during the proposal evaluation process.

H. Statement of Impartiality and Disclosure
The nature of this Project requires an impartial unbiased approach on the part of the proposer’s team. This proposal shall include a statement declaring that the proposer’s and sub-consultants are not currently, and will not, during the performance of these services, participate in any other similar work involving a third-party with interests currently in conflict or likely to be in conflict with City of Richmond’s interests.

Additionally, the proposer is required to disclose any pending or active investigations or litigation that may affect the reputation or ability of the proposer to carry out the Project.

Process for Submitting Proposals
Questions Concerning Request for Proposals
All questions must be submitted via the electronic BidsOnline system on the Question & Answer ( Q & A ) tab by 4:00 P.M. PST, November X, 2025. If the City finds it necessary to issue an addendum, prospective Offerors will receive e-mail notification of addendum. Otherwise, answers to questions received will be provided on the Q&A tab and notification will be sent by November X, 2025. It is the proposer’s responsibility to periodically check the BidsOnline website www.ci.richmond.ca.us/bids for any possible Addenda to the RFP that may have been posted.

Any party submitting a proposal shall not contact or lobby any City Councilmember, City official, employee (except those specified for contact) or agent regarding the RFP. Any party attempting to influence or circumvent the RFP, bid submittal, and review process may have their proposal rejected for violating this provision of the RFP. 3109
9 Interested parties may download copies of the above mentioned proposal by visiting the City's web site, www.ci.richmond.ca.us/bids. To download RFP, new vendors will be required to register. Once the vendor downloads any documents relative to a solicitation, that vendor's name will appear on the Prospective Bidders list for that project and will receive any addenda or notifications relating to the RFP.

Submission of Proposals
The proposal and any required certifications shall be signed by an individual or individuals authorized to execute legal documents on behalf of the proposer.

Electronic Proposals shall be submitted via the City’s secure online bidding system. All required sections of the proposal must be submitted via the website. Contractor is solely responsible for “on time” submission of their electronic proposal. The Bid Management System will not accept late proposals and no exceptions shall be made. Contractors will receive an e-bid confirmation number with a time stamp from the Bid Management System indicating that their bid was submitted successfully. The City will only receive those proposals that were transmitted successfully.

The proposal must be received no later than 4:00 P.M., PDT, on December X, 2025.

The City of Richmond reserves the right to waive inconsequential irregularities.

General Guidelines
This RFP does not commit the City of Richmond to award a contract, to defray any costs incurred in the preparation of a proposal pursuant to this RFP, or to procure or contract for work. The City of Richmond may reject a proposal without providing the reason(s) underlying the declination. A failure to award a contract to the proposer with the lowest cost proposal shall not constitute a valid cause of action against the City of Richmond. The City shall not be responsible for work done, even in good faith, prior to final approval of the proposed contract. The City may investigate the qualifications of any respondent under consideration, require confirmation of information furnished by the respondent, and require additional evidence or qualifications to perform the Services described in this RFP.

The City reserves the right to:
 Reject any or all proposals.
 Issue subsequent Requests for Proposal.
 Postpone the proposal opening for its own convenience.  Remedy technical errors in the Request for Proposal process.  Negotiate with any, all, or none of the respondents.
 Solicit best and final offers from all or some of the respondents.  Select one or more respondents.
 Accept a proposal other than the one with the lowest proposed fees.  Waive informalities and irregularities in proposals.
3110
10 Public Records
All proposals submitted in response to this RFP become the property of the City of Richmond and public records and, as such, may be subject to public review. Documents protected by law from public disclosure will not be disclosed by the City of Richmond if clearly marked with the word "confidential" on each applicable page. Trade secrets may be marked as confidential only to the extent they meet the requirements of California Government Code section 6254.7. Only information claimed to be a trade secret at the time of submittal to the City of Richmond and marked as "confidential" will be treated as a trade secret.

Insurance Requirements
The City of Richmond requires consultants doing business with it to obtain insurance, as shown in RFP Attachment A. The required insurance certificates must comply with all requirements of the standards as shown and must be provided within fifteen (15) days of the issuance of the Notice of Intent to Award and prior to the commencement of any work on the Project.3
Business Licenses
The successful Contractor and all subcontractors used in the work will be required to hold or to obtain a City of Richmond business license for which the fee will not be waived.

Compliance with City Ordinances
The contractor and all subcontractors shall comply with the City of Richmond Nondiscrimination Clauses in City Contracts Ordinance (Richmond Municipal Code (RMC) Chapter 2.28), Business Opportunity Ordinance (RMC Chapter 2.50), Local Employment Program Ordinance (RMC Chapter 2.56), Living Wage Ordinance (RMC Chapter 2.60) and Ordinance Banning the Requirement to Provide Information of Prior Criminal Convictions on all Employment Applications (“Ban the Box”) (RMC Chapter

2.65), which are incorporated into the Contract Documents by this reference.

Sanctuary City Contracting Ordinance (SCCO)
The Richmond Sanctuary City Contracting Ordinance No. 12-18 (Attachment D) prohibits the City from granting and or retaining contracts with any person or entity that provides Data Broker or Extreme Vetting services to the U.S. Immigration and Customs Enforcement Division of the United States Department of Homeland Security (“ICE”).

Proposers must submit the attached Sanctuary City Compliance Statement with their Proposal. (Attachment C)
Limited Liability Company Disclosure Statement (LLCs)
Resolution No. 86-21 (Attachment E), approved by City Council on July 6, 2021,

3 Please review the insurance requirements carefully, including coverage limits. These provisions can be complex and will require consultation with your insurance broker. Vendors may incorporate the cost of meeting the City’s insurance requirements into their proposed budget. Failure to meet insurance requirements is a common source of processing delays and may result in the City being unable to execute the contract.
3111
11 requires disclosure of the identities of beneficial & responsible owners of Limited Liability Corporations (LLC). Proposers must submit the attached Disclosure Statement of Limited Liability Companies Form with their Proposal (Attachment F).

Collusion
By submitting a proposal, each respondent represents and warrants that its proposal is genuine and not false or collusive or made in the interest of, or on behalf of any person not named therein; that the respondent has not directly or indirectly induced or solicited any other person to submit a false proposal, or any other person to refrain from submitting a proposal; and that the respondent has not, in any manner, sought collusion to secure any improper advantage over any other person submitting a proposal.

Withdrawal of Proposals
A respondent may withdraw their proposal before the expiration of the time for submission of proposals by delivering to the Finance Department a written request for withdrawal signed by, or on behalf of, the respondent.

Ownership of Documents
All reports, studies, information, data, statistics, forms, designs, plans, procedures, systems and any other materials produced for the Project shall be the sole and exclusive property of the City. No such materials or properties produced in whole or in part for the Project shall be subject to private use, copyrights or patent rights by Respondent in the United States or in any other country without the express written consent of the City. The City shall have unrestricted authority to publish, disclose (except as may be limited by the provisions of the Public Records Act), distribute, and otherwise use, copyright or patent, in whole or in part, any such reports, studies, data, statistics, forms or other materials or properties produced for this project.

Proposal Evaluation and Selection Process
All proposals shall be reviewed to verify that the Respondent has met the minimum requirements. Proposals that have not complied with requirements, do not meet minimum content and quality standards or take unacceptable exceptions to the General Terms and Conditions of the Service Agreement, will be eliminated from further consideration. Proposals will be reviewed and evaluated by an evaluation committee comprised of City of Richmond personnel.

Applicants submitting proposals in response to this RFP are strictly prohibited from contacting or lobbying any City Councilmembers, review panel members, City employees (except for designated contacts specified in the RFP), or City agents regarding this solicitation. Any attempt to influence or circumvent the RFP process, application submittal, or review process may result in disqualification from consideration.

The highest-ranked proposals may be invited to deliver a presentation to the evaluation panel, either in person at a designated City office and/or via a video conferencing 3112
12 platform (e.g., Zoom), contingent on the City's direction. All presentation costs shall be borne by the proposer. The final selection will be based on the most cost-effective approach that meets the City’s requirements. The lowest-priced proposal will not necessarily be selected.

The City reserves the right to reject any or all proposals, or to make no award. The City also reserves the right to require modifications follow‐up with requests for additional information, including, but not limited to, follow‐up interviews. The City may request Best and Final offers based upon improved understanding of the offers or changed scope of service. The City will negotiate with that vendor to determine final contract amount, and contract form. Because this proposal is negotiable, all pricing data will remain confidential until after award is made, and there will be no public opening and reading of Proposals. Overall responsiveness to the RFP is an important factor in the evaluation process. The criteria upon which the evaluation of the proposals will be based include, but are not limited to, the following:

Evaluation Criteria Points (Out of
100)
Percentage (%) Total
Service Methodology 40 40%
100
Points
Staffing, Experience, and
Qualifications
25 25%
Cost Proposal 25 25%
Quality and Completeness 10 10%
Methodology – 40 Points
The proposer’s responsiveness to the RFP, including the completeness and thoroughness of the proposal, will be evaluated. This category assesses the clarity, feasibility, and equity-centered design of the proposed approach to delivering services as outlined in the Scope of Work, including:
 Ability to provide services as outlined in the RFP.
 Approach and proposed methodology for executing the project scope, including how each major task will be implemented and managed.
 Demonstrated knowledge of the services required and the populations to be served.
 Clarity in describing the work plan, including deliverables, milestones, and coordination strategies.
 Use of innovative strategies and internal quality assurance measures to ensure timely and effective service delivery.
 Incorporation of cultural competency, trauma-informed practices, and a health and race equity lens throughout the proposed approach.
 Identification of potential challenges and thoughtful, proactive solutions.  Project timeline demonstrates feasibility of the scope of work, depth of proposed activities, and clear understanding of deliverables.
 Description of any special tools, resources, or strategies that strengthen the proposed methodology.
3113
13 Staffing, Experience, and Qualifications – 25 Points This category evaluates the respondent’s capacity to deliver the proposed services effectively and equitably, based on the qualifications of key personnel, organizational structure, and demonstrated experience managing similar scopes of work, including:
 Qualifications, relevant experience, and unique expertise of key personnel, including availability and time commitment.
 Organizational structure and staffing model, including an organization chart that clearly outlines team roles and responsibilities.
 Demonstrated understanding of the project’s goals and prior experience successfully delivering contracts of similar nature, scale, and complexity.  Evidence of the firm’s overall capacity to complete the work, including ability to manage multiple service components, meet deadlines, and maintain consistent progress throughout the contract period.

Cost Proposal – 25 Points
The proposed cost will be evaluated based on competitiveness, cost-effectiveness, and alignment with the proposed scope of services. The evaluation will also consider whether the proposed pricing structure is reasonable and commensurate with the level of services to be provided.

Quality and Completeness – 10 Points
The proposal demonstrates clarity, organization, attention to detail, and overall responsiveness. All submittal requirements are met, and the required information is provided in the specified format.

Interview and Demonstration Process
Upon request of the City of Richmond, vendors may be requested to give an oral presentation on vendor’s proposal, which would include a detailed analysis of how each of the RFP requirements would be addressed should the proposal receive the award.

The presentation shall be conducted at no cost to the City. The purpose of the presentation is to observe the service(s). in an operational environment and to verify its capability, suitability, and adaptability to the performance requirements stipulated in this solicitation.

The City will schedule the presentation date, time, and location with the successful finalists. If the vendor fails to perform the demonstration on the specified date stipulated, the City may elect to reject the proposal or to re-schedule the demonstration in its best interest.

Vendors are not guaranteed an opportunity to present. Vendors may be eliminated from consideration based solely on inability to meet minimal requirements and/or review of written proposals. The City shall be the sole judge of the acceptability of the service in conformance with the specifications and its decision shall be final. 3114
14 Pre-Award Negotiations
After the proposals are opened but before an award is made, the City may elect to conduct negotiations with the highest-ranked respondent for the purpose of:
 Resolving minor differences and obtaining additional information.  Clarifying necessary details and responsibilities.
 Emphasizing key issues and critical points.
 Receiving assurances from the respondent.
 Clarifying cost and budget-related matters.

If the City cannot successfully negotiate a contract with the highest ranked respondent, the City may begin negotiations with the second highest ranked respondent.

Selection may be made without further discussion, negotiations, or proposal presentations; therefore, the proposal shall offer the most favorable terms in response to this RFP. The proposal must demonstrate an understanding of the scope of services to be provided and the ability to accomplish the tasks set forth. The proposal shall include information that will enable the City to determine the overall qualifications of the proposer. The City reserves the right to request additional information or clarification on any matter included in the proposal response to arrive at the final award decision.

Award
Once the Review Panel has completed its evaluation, City staff will recommend a vendor to the City Manager and City Council for approval. The services provided by the selected vendor will be governed by the City’s Standard Services Agreement (Attachment B).

Attachments
A. Insurance Requirements
B. Standard Contract
C. Sanctuary City Compliance Statement
D. Sanctuary City Contracting Ordinance No. 12-18
E. Limited Liability Corporation (LLC) Resolution No. 86-21 F. Limited Liability Corporation Form
3115

Page 1 of 2 ends

November 4, 2025
Department
DATE: November 4, 2025
TO: Mayor Martinez and Members of the City Council
FROM: Bisa French, Chief of Police
Subject: Purchase Order for Encrypted Radios from Motorola Solutions
FINANCIAL IMPACT: The proposed $350,000 expenditure, which includes a

7.5 percent contingency, is included within the approved Fiscal Year 2025-2026 Police Department budget
(Account String: 01191021-400704).

PREVIOUS COUNCIL
ACTION:

None.

STATEMENT OF THE
ISSUE:

In compliance with the California Department of Justice (CA DOJ) directive, mandating that all public law
enforcement agencies encrypt their radio
telecommunications. The City of Richmond Police
Department staff must purchase additional radios to outfit additional vehicles and motor units.

RECOMMENDED ACTION: APPROVE the purchase of 35 mobile police radios and 10 mobile police radios for motorcycles from Motorola
Solutions for an amount not to exceed $350,000, which
includes a 7.5 per contingency – Police Department
(Chief Bisa French 510-621-1802).

AGENDA
REPORT
3116

Page 2 of 2 ends

November 4, 2025
DISCUSSION:

The California Department of Justice (CA DOJ) issued a directive in October 2020 mandating all public law enforcement agencies to encrypt their radio telecommunications by December 31, 2022. That deadline was later extended to June 2023. There is now an updated encryption required for all agencies in Contra Costa and Alameda Counties. This will eliminate the use of outdated communications equipment.

The purchase would add 35 mobile auto units as well as 10 mobile motorcycle units.

This number was generated by a recent internal audit of equipment. The previous purchase of 175 replacement mobile radios in 2023 outfitted many of the department’s patrol cars at that time; however, the department has purchased several additional vehicles and must purchase additional radios to outfit the vehicles. To comply with the Department of Justice’s mandatory encryption requirement and maintain interoperability with surrounding agencies, this additional purchase is required. The California Department of Justice directive was issued to protect private information and prevent individuals’ sensitive data from being publicly disclosed. Sensitive information transmitted over police radios can be broadcast, recorded, or transcribed across multiple platforms that unsecured in real time.

The initial selection of Motorola Solutions Inc. to be sole provider of radio equipment was made by the East Bay Regional Communications Systems Authority (EBRCSA), of which the City of Richmond is a member, to ensure continued interoperability across participating agencies. The price of each radio includes programing to our specifications and radio channels, as well as encryption (Attachment 1). Motorola Solutions is the only provider that can supply the encryption for the Motorola system used by the police department and many of the radio add-on features will make Richmond PD’s radios compatible with not only neighboring cities, but neighboring counties as well (Attachment 2).

Subsequent to City Council approval, City staff will coordinate with the County’s Department of Information Technology to prepare for installation of the required software, and with the Public Works Department to schedule installation of the mobile units in police vehicles upon delivery.

DOCUMENTS ATTACHED:

Attachment 1 – Motorola Quotation
Attachment 2 – Sole Source
3117
Billing Address:

RICHMOND POLICE DEPT
PO BOX 4046
RICHMOND, CA 94804
US
Quote Date:09/05/2025
Expiration Date:11/04/2025
Quote Created By:

Michael Larson
Michael.Larson@
motorolasolutions.com
End Customer:

RICHMOND POLICE DEPT
Yvonne Lima
[email protected]
510-615-5776
Contract: 39229 - CONTRA COSTA

COUNTY, CA
Line # Item Number Description Qty List Price Sale Price Ext. Sale Price APX™ 6500 / Enh Series ENHANCEDAPX6500
1 M25URS9PW1BN MOBILE RADIO APX6500
ENHANCED 7/800 MHZ
35 $3,764.00 $2,335.56 $81,744.60
1a G996AS SOFTWARE LICENSE ENH: OVER

THE AIR PROVISIONING
35 $118.00 $73.22 $2,562.70
1b GA00250AA ADD: GNSS/BT-WIFI THRU MNT
ANT, 17FT LOW LOSS PFP-100A/
240, QMA
35 $118.00 $73.22 $2,562.70
1c HA00694AA ADD: 7Y ESSENTIAL SERVICE
HTM
35 $604.80 $604.80 $21,168.00
1d GA00580AA ADD: TDMA OPERATION 35 $530.00 $328.87 $11,510.45 1e G51AU SOFTWARE LICENSE ENH:

SMARTZONE OPERATION
APX6500
35 $1,412.00 $876.15 $30,665.25
1f G67DT ADD: REMOTE MOUNT E5
APXM
35 $350.00 $217.18 $7,601.30
1g G298AS SOFTWARE LICENSE ENH:

ASTRO 25 OTAR W/ MULTIKEY
35 $871.00 $540.46 $18,916.10
1h B18CR ADD: AUXILIARY SPKR 7.5 WATT
APX
35 $71.00 $44.06 $1,542.10
1i G843AH ADD: AES ENCRYPTION AND
ADP
35 $560.00 $347.48 $12,161.80
QUOTE-3287301
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 1 ends

3118
Line # Item Number Description Qty List Price Sale Price Ext. Sale Price 1j G444AH ADD: APX CONTROL HEAD

SOFTWARE
35 $0.00 $0.00 $0.00
1k G335AW ADD: ANT 1/4 WAVE
762-870MHZ
35 $16.00 $9.93 $347.55
1l G806BL SOFTWARE LICENSE ENH:

ASTRO DIGITAL CAI OP APX
35 $607.00 $376.64 $13,182.40
1m GA01670AA ADD: APX E5 CONTROL HEAD 35 $767.00 $475.92 $16,657.20 1n W22BA ADD: STD PALM MICROPHONE
APX
35 $85.00 $52.74 $1,845.90
1o QA09113AB ADD: BASELINE RELEASE SW 35 $0.00 $0.00 $0.00 1p G361AH SOFTWARE LICENSE ENH: P25

TRUNKING SOFTWARE APX
35 $353.00 $219.04 $7,666.40
APX™ 6500 / Enh Series ENHANCEDAPX6500
2 M25URS9PW1BN MOBILE RADIO APX6500
ENHANCED 7/800 MHZ
10 $3,764.00 $2,335.56 $23,355.60
2a GA00250AB ADD: MOTORCYCLE WIFI/GNSS 10 $118.00 $73.22 $732.20 2b G996AS SOFTWARE LICENSE ENH: OVER

THE AIR PROVISIONING
10 $118.00 $73.22 $732.20
2c HA00694AA ADD: 7Y ESSENTIAL SERVICE
HTM
10 $604.80 $604.80 $6,048.00
2d GA00580AA ADD: TDMA OPERATION 10 $530.00 $328.87 $3,288.70 2e G51AU SOFTWARE LICENSE ENH:

SMARTZONE OPERATION
APX6500
10 $1,412.00 $876.15 $8,761.50
2f G67DY ADD: E5 MOTORCYCLE APXM 10 $471.00 $292.26 $2,922.60 2g G298AS SOFTWARE LICENSE ENH:

ASTRO 25 OTAR W/ MULTIKEY
10 $871.00 $540.46 $5,404.60
2h B18CS ADD: AUXILIARY SPKR SPEC

MCYCL APX
10 $71.00 $44.06 $440.60
2i G138AD ADD: APX MOTORCYCLE CH
SFWR
10 $0.00 $0.00 $0.00
2j G843AH ADD: AES ENCRYPTION AND
ADP
10 $560.00 $347.48 $3,474.80
2k W620AE ADD:NO MTRCYCLE ENCL

NEEDED APX
10 $0.00 $0.00 $0.00
2l G444AH ADD: APX CONTROL HEAD

SOFTWARE
10 $0.00 $0.00 $0.00
2m G335AX ADD: ANT 3DB MCYCLE
762-870MHZ
10 $16.00 $9.93 $99.30
QUOTE-3287301
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 2 ends

3119
Line # Item Number Description Qty List Price Sale Price Ext. Sale Price 2n G806BL SOFTWARE LICENSE ENH:

ASTRO DIGITAL CAI OP APX
10 $607.00 $376.64 $3,766.40
2o W22BB ADD: STD PALM MICROPHONE
APEX
10 $85.00 $52.74 $527.40
2p GA01670AA ADD: APX E5 CONTROL HEAD 10 $767.00 $475.92 $4,759.20 2q QA09113AB ADD: BASELINE RELEASE SW 10 $0.00 $0.00 $0.00 2r G361AH SOFTWARE LICENSE ENH: P25

TRUNKING SOFTWARE APX
10 $353.00 $219.04 $2,190.40
Subtotal $296,637.95
Estimated Tax $28,922.20
Grand Total $325,560.15(USD)
Notes:

QUOTE-3287301
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.

Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800

Page 3 ends

3120
3121
3122
3123
3124

Page 1 of 2 ends

November 4, 2025
Police Department
DATE: November 4, 2025
TO: Mayor Martinez and Members of the City Council
FROM: Bisa French, Chief of Police
Subject: Contract with STAND! For Families Free of Violence.

FINANCIAL IMPACT: The proposed total three-year expenditure of $250,268 with the option for one two-year extension of $135,134 is included within the approved Fiscal Year 2025-2026
Police Department budget and will be budgeted
accordingly in subsequent fiscal year (Account String:
01191021-400201).

PREVIOUS COUNCIL
ACTION:

None.

STATEMENT OF THE
ISSUE:

Police Department staff are seeking approval of a sole
source contract with Stand! For Families Free of Violence to provide counseling, support and advocacy services on behalf of domestic violence victims and their families
within the City of Richmond.

RECOMMENDED ACTION: APPROVE a three-year sole source contract with STAND! For Families Free of Violence to provide
counseling, support and advocacy services for a total
contract amount not to exceed $250,268, for a term of
July 1, 2025, through June 30, 2028, with a mutually
agreed upon two-year extension option for an additional funding amount of $135,134 – Police Department (Chief
Bisa French, 510-621-1802).

AGENDA
REPORT
3125

Page 2 of 2 ends

November 4, 2025
DISCUSSION:

Police Department staff are seeking a three-year sole source contract with STAND! For Families Free of Violence, with an option for a mutually agreed upon two-year extension, that will allow the City to continue partnering with this community-based nonprofit organization dedicated to interrupting, addressing, and preventing domestic and intimate partner violence (Attachment 1). STAND! is the only comprehensive shelter-based domestic violence service agency that serves all members of the family in Contra Costa County.

STAND! has been a partner to all police agencies in Contra Costa County since 2001, but STAND!’s history stretches back to the 1970s and has been instrumental in shaping a coordinated effort amongst all agencies to stop family violence (Attachment 2). The Richmond Police Department has worked with STAND! in a variety of capacities and is pleased with the services STAND! renders. The nonprofit organization provides critical services, helping counsel victims, witnesses, or related family members dealing with domestic violence. The West Contra Costa Family Justice Center (FJC) is a strategic hub designed to give victims immediate care and support from advocates like STAND!, and it also houses the Richmond Police Department’s detectives with the Special Victim’s Unit (SVU).

The annual contract amount of $67,567 consists of two components: (1) a $20,000 annual fee for the use of STAND!’s Lethality Assessment Protocol (LAP), and (2) $47,567 to support a 0.5 full-time equivalent Domestic Violence Advocate embedded at the Family Justice Center (FJC). The $47,567 continues to be allocated toward this position. In addition, the Richmond Police Department will issue a one-time payment of $47,567 to cover services that were provided but not invoiced before the close of Fiscal Year 2024-25.

DOCUMENTS ATTACHED:

Attachment 1 – Original Contract
Attachment 2 – Approved Sole Source Form
3126
3127
3128
8 1/ 25
3129

CITY OF RICHMOND

STANDARD CONTRACT
Department: City Project Manager:

City Project Manager E-mail: City Project Manager Phone No:

Vendor No: Contract No:

Description of Services:

The parties to this STANDARD CONTRACT do mutually agree and promise as follows:

1. Parties. The parties to this Contract are the City of Richmond, a municipal corporation (“the City”), and the following named Contractor:

Contractor Name:

Street Address:

City, State, Zip Code:

Contact Person:

Telephone: Email:

Business License No:
☐ A California corporation, ☐ limited liability corporation ☐ general partnership, ☐ limited partnership, ☐ individual, ☐ non-profit corporation, ☐ individual dba as [specify:] ____________________ ☐ other [specify:] _______________________________

2. Term. The effective date of this Contract is _______________________ and terminates _________________ unless terminated earlier as set forth herein.

3. Payment Limit. City’s total payments to Contractor under this Contract shall not exceed $______________ (“Contract Payment Limit”) unless a Contract Amendment has been approved by the City Council or City Manager. If this amount includes a contingency, Contractor acknowledges that any use of such contingency shall be for work beyond the original scope of services and requires prior written authorization by the City. If noted below, Compensation for work done under this Contract, shall not exceed as follows:

FY _________ total compensation shall not exceed $_________________ FY _________ total compensation shall not exceed $_________________ FY _________ total compensation shall not exceed $_________________

4. Contractor’s Obligations. Contractor agrees to perform all work at its own cost and expense, to furnish all labor, tools, equipment, materials, except as otherwise specified, in accordance with the Service Plan set forth in Exhibit A, attached hereto and incorporated herein.

5. City Obligations. City shall make payments to the Contractor in accordance with the Payment Provisions set forth in Exhibit B, attached hereto and incorporated herein.

POLICE SGT. FLORENCIO RIVERA [email protected] (510) 620-6668 3577 7597 STAND! provides Domestic Violence and Homicide Prevention services, through its resource center, shelter, and advocacy agency in an effort to reduce domestic violence. STAND! For Families Free of Violence 1410 Danzig Plaza Concord, CA 94520 Rhonda James (925) 603-0112 [email protected] 40006128 July 1, 2025 June 30, 2028 385,402.00 2026 115,134.00 2027 67,567.00 2028 67,567.00 3130

6. Authorized Representatives and Notices. This Contract is subject to the Authorized Representatives and Notices Provisions (Exhibit C), attached hereto and incorporated herein.

7. General Conditions. This Contract is subject to the General Conditions (Exhibit D), which are attached hereto and incorporated herein.

8. Special Conditions. This Contract is subject to the Special Conditions (Exhibit E) (if any), which are attached hereto and incorporated herein.

9. Insurance Provisions. This Contract is subject to the Insurance Provisions (Exhibit F), which are attached hereto and incorporated herein.

10. Sanctuary City Compliance Statement. This Contract is subject to the Sanctuary City Compliance Statement (Exhibit G), which is attached hereto and incorporated herein.

11. Signatures. These signatures attest the parties' agreement hereto:

CITY OF RICHMOND,
a municipal corporation [BUSINESS NAME]
(* The Corporation Chairperson of the Board, President, or Vice President should sign below)
By: _________________________ By: ___________________________ Title: ________________________ Title: __________________________ Date Signed: _________________ Date Signed: ___________________ I hereby certify that this Contract (* The Corporation Chief Financial Officer or Assistant has been approved by City Council Treasurer, or Secretary or Assistant Secretary should or the City Manager. sign below)
By: _________________________ By: ___________________________ City Clerk Title: __________________________
Date Signed: ____________________
Approved as to form:
(NOTE: Pursuant to California Corporations Code Section By: _________________________ 313, if Contractor is a corporation or nonprofit organization, City Attorney this Contract (1) must be signed by (a) the Chairperson of the Board, President, or Vice-President and (b) the
Chief Financial Officer or Assistant Treasurer, or
Secretary or Assistant Secretary)
LIST OF ATTACHMENTS:

Service Plan Exhibit A
Payment Provisions Exhibit B
Authorized Representatives and Notices Exhibit C
General Conditions Exhibit D
Special Conditions Exhibit E
Insurance Provisions Exhibit F
Sanctuary City Compliance Statement Exhibit G
STAND! For Families Free of Violence
3131
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT A

SERVICE PLAN
Contractor shall, to the satisfaction of the Project Manager (set forth in Exhibit B), perform the following services and be compensated as outlined below [or attach service plan if necessary]:
7597 STAND! For Families Free of Violence
Please refer to Exhibit H attached herein for the General Agreement and understanding with Richmond Police Department. This exhibit is a general understanding of the work relationship between STAND! and all law enforcement entities in Contra Costa County.

Please refer to Exhibit I attached herein regarding the Lethality Assessment Protocol (LAP) Memorandum of Understanding (MOU) for the 2025-2028 period, cost is $20,000 annually.

Please refer to Exhibit J attached herein regarding the outstanding agreement for the 2024-2025 period of advocate support due and payable.

Please refer to Exhibit K attached herein regarding the agreement for the 2025-2028 period for advocate support. The annual cost is $47,657.

With the agreed upon collaboration and cooperation provided by STAND!, the Richmond Police Department does hereby agree to pay STAND! the annual fee of $67,657 ($47,567+$20,000) for the continuance of general advocate support and the Lethality Assessment Protocol (LAP). 3132
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT B

PAYMENT PROVISIONS

1. COMPENSATION TO CONTRACTOR:
a. Provided Contractor is not in default under this Contract, Contractor shall be compensated in the manner set forth herein.
b. All payments made pursuant to this Contract shall be subject to the Contract Payment Limit. The Payment Limit includes expenses (phones, photocopying, meals and travel, etc.). Invoices shall be adequately detailed, based on accurate records, and be in a form reasonably satisfactory to the City. Contractor may be required to provide back-up material upon request. c. All City vendors receiving new contracts shall sign up to receive electronic payments through the City’s Automated Clearinghouse (ACH) payments service/provider.

2. SUBMISSION OF INVOICES:

Contractor shall submit timely invoices by email to
[email protected] and/or to the following address:

Attention: City of Richmond Finance/Account Payable
Project Manager: _______________________
P.O. Box 4046
Richmond, CA 94804

3. All invoices that are submitted by Contractor shall be subject to the approval of the City Project Manager, _______________________, before payments shall be authorized.
a. The City will pay invoice(s) within 45 days after completion of services to the City’s satisfaction. The City shall not pay late fees or interest.
b. All appropriate permits, certificates, and licenses, including a City business license shall be obtained and maintained for the duration of this Contract before any payment is authorized.

4. All insurance coverage required by this Contract shall be provided by the Contractor before this Contract is executed by the City. The insurance coverage required by this Contract shall be maintained by Contractor for the duration of this Contract and must be in place before any payment is authorized.

SGT. FLORENCIO RIVERA SGT. FLORENCIO RIVERA 7597 STAND! For Families Free of Violence 3133
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT C

AUTHORIZED REPRESENTATIVES AND NOTICES

1. All required written notices shall be delivered: (i) by hand; or (ii) sent by registered, express, or certified mail, with return receipt requested or with delivery confirmation requested from the U.S. postal service; or (iii) sent by overnight or same day courier service at the party’s respective address listed in this Section.

2. Each notice shall be deemed to have been received on the earlier to occur of:
actual delivery or the date on which delivery is refused; or three (3) days after notice is deposited in the U.S. mail or with a courier service in the manner described above (Sundays and City holidays excepted).

3. Either party may, at any time, change its notice address (other than to a post office box address) by giving the other party three (3) days prior written notice of the new address.

4. All notices, demands, requests, or approvals from Contractor to the City shall be addressed to the City at:

City of Richmond
450 Civic Center Plaza
Richmond, CA 94804
Email: ________________________________________________

5. All notices, demands, requests, or approvals from the City to Contractor shall be addressed to Contractor at:

Attn:

Email: ________________________________________________ SGT. FLORENCIO RIVERA [email protected] 7597 STAND! For Families Free of Violence STAND! For Families Free of Violence 1410 Danzig Plaza Concord, CA 94520 [email protected] Rhonda James 3134
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT D

GENERAL CONDITIONS

1. INDEPENDENT PARTIES:

Contractor hereby declares that Contractor is engaged as an independent business and Contractor agrees to perform the services as an independent contractor.

The manner and means of conducting the services and tasks are under the control of Contractor except to the extent they are limited by statute, rule or regulation and the express terms of this Contract. No civil service status or other right of employment will be acquired by virtue of Contractor’s services. None of the benefits provided by the City to its employees, including but not limited to unemployment insurance, workers’ compensation plans, vacation and sick leave, are available from the City to Contractor, its employees or agents. Deductions shall not be made for any state or federal taxes, FICA payments, PERS payments, or other purposes normally associated with an employer-employee relationship from any compensation due to Contractor. Payments of the above items, if required, are the responsibility of Contractor.

2. TIME IS OF THE ESSENCE:

Contractor and the City agree that time is of the essence regarding the performance of this Contract.

3. STANDARD OF CARE:

Contractor agrees to perform all services hereunder in a manner commensurate with the prevailing standards of like professionals or service Contractors, as applicable, in the San Francisco Bay Area and agrees that all services shall be performed by qualified and experienced personnel who are not employed by the City.

4. IMMIGRATION REFORM AND CONTROL ACT (IRCA):

Contractor assumes all responsibility for verifying the identity and employment authorization of all of its employees performing work hereunder, pursuant to all applicable IRCA or other federal, or state rules and regulations. Contractor shall indemnify, defend, and hold the City harmless from and against any loss, damage, liability, costs or expenses arising from any noncompliance of this provision by Contractor.

5. NON-DISCRIMINATION:

Consistent with the City’s policy and state and federal law that harassment and discrimination are unacceptable conduct, Contractor and its employees, contractors, and agents shall not harass or discriminate against any job applicant, City employee, or any other person on the basis of any kind of any statutorily (federal, state or local) protected class, including but not limited to: race, religious creed, color, national origin, ancestry, 7597 STAND! For Families Free of Violence
3135
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
disability (both mental and physical) including HIV and AIDS, medical condition (e.g. cancer), genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, pregnancy, political affiliation, military and veteran status or legitimate union activities. Contractor agrees that any violation of this provision shall constitute a material breach of this Contract.

6. CITY PROPERTY:
a. Each and every report, draft, work product, map, record, applicable plans, drawings, calculation, data, specification, video, graphic, or any other material or document produced, prepared or caused to be prepared by Contractor pursuant to or in connection with this Contract shall be the exclusive property of the City. b. Notwithstanding the foregoing, Contractor shall not be obligated to provide to City proprietary software or data which Contractor has developed or had developed for Contractor's own use; provided, however, that Contractor shall, pursuant to Section 11 below, indemnify, defend and hold the City harmless from and against any discovery or Public Records Act request seeking the disclosure of such proprietary software or data. c. No report, information or other data given to or prepared or assembled by Contractor pursuant to this Contract shall be made available to any individual or organization by Contractor without prior approval of the City Manager or their designee. d. Contractor shall, at such time and in such form as City Manager or their designee may require, furnish reports concerning the status of services and tasks required under this Contract.

7. RECORDS:
a. Contractor shall maintain complete and accurate records with respect to the services, tasks, work, documents and data in sufficient detail to permit an evaluation of Contractor’s performance under the Contract, as well as maintain books and records related to sales, costs, expenses, receipts and other such information required by the City that relate to the performance of the services and tasks under this Contract (collectively the “Records”).
b. All Records shall be maintained in accordance with generally accepted accounting principles and shall be clearly identified and readily accessible. Contractor shall provide free access to the Records to the representatives of the City or its designees during regular business hours upon reasonable prior notice. The City has the right to examine and audit the Records, and to make copies or transcripts therefrom as necessary, and to allow inspection of all proceedings and activities related to this Contract. Such Records, together with supporting documents, shall be kept separate from other documents and records and shall be maintained by Contractor for a period of five (5) years after receipt of final payment.
7597 STAND! For Families Free of Violence
3136
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
c. If supplemental examination or audit of the Records is necessary due to concerns raised by the City’s preliminary examination or audit of records, and the City’s supplemental examination or audit of the records discloses a failure to adhere to appropriate internal financial controls, or other breach of this Contract or failure to act in good faith, then Contractor shall reimburse the City for all reasonable costs and expenses associated with the supplemental examination or audit.

8. PERMITS AND LICENSES:

Contractor, at its sole expense, shall obtain and maintain during the term of this Contract, all appropriate permits, certificates and licenses, including a City business license, required in connection with the performance of the services and tasks hereunder.

The failure to obtain such permits and licenses shall be a material breach of this Contract and grounds for immediate termination by City; provided, however, that City may waive the business license requirement in writing under unusual or extraordinary circumstances without necessitating any modification of this Contract to reflect such waiver.

9. TERMINATION:
a. Termination Without Default. Notwithstanding any provision herein to the contrary, the City may, in its sole and absolute discretion and without cause, terminate this Contract at any time prior to completion by Contractor of the project or services hereunder immediately upon transmission of written notice to Contractor as provided in Exhibit C “Authorized Representatives and Notices”.
b. Termination in the Event of Default. Should Contractor fail to perform any of its obligations hereunder, within the time and in the manner provided or otherwise violate any of the terms of this Contract, City may immediately terminate this Contract by giving written notice of such termination, stating the reasons for such termination. Contractor shall be compensated as provided in Exhibit B; provided, however, there shall be deducted from such amount the amount of damage, including attorney's fees, expert witness fees and costs, if any, sustained by City by virtue of Contractor's breach of this Contract. Additionally, in the event of such termination, the City may proceed with the work in any reasonable manner it chooses.

10. CONFLICT OF INTEREST:

Contractor acknowledges, represents and warrants that Contractor shall avoid all conflicts of interest (as defined under any federal, state or local statute, rule or regulation, or at common law) with respect to this Contract. Contractor further acknowledges, represents and warrants that no City official or employee has any economic interest, as defined in Title 2, California Code of Regulations §§ 18703.1 through 18703.5, with Contractor that would invalidate this Contract. Contractor acknowledges that in the event that Contractor shall be found by any judicial or administrative body to have any conflict of interest (as defined above) with respect to this Contract, all consideration received under 7597 STAND! For Families Free of Violence
3137
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
this Contract shall be forfeited and returned to City forthwith. This provision shall survive the termination of this Contract for one (1) year.

11. HOLD HARMLESS:
a. To the fullest extent permitted by law, Contractor shall indemnify, defend (with counsel acceptable to the City) and hold harmless the City, its City Council, boards, commissions, officials, employees, agents and volunteers (“Indemnitees”) from and against any and all loss, damages, liability, obligations, claims, suits, judgments, costs and expenses whatsoever, including attorney’s fees and costs of litigation (“Claims”), arising from or in any manner connected to Contractor’s performance of its obligations under this Contract or failure to comply with any of its obligations under this Contract or out of the operations conducted by Contractor even if the City is found to have been negligent. If the Claims filed against Indemnitees allege negligence, recklessness or willful misconduct on the part of Contractor, Contractor shall have no right of reimbursement against Indemnitees for the costs of defense even if negligence, recklessness or willful misconduct is not found on the part of Contractor. Contractor shall not have any obligations to indemnify Indemnitees if the loss or damage is found to have resulted solely from the negligence or the willful misconduct of the City. The defense and indemnification obligations of this Contract are undertaken in addition to, and shall not in any way be limited by, the insurance obligations contained in this Contract. b. This indemnification obligation shall survive this Contract and shall not be limited by any term of any insurance policy required under this Contract; provided however, that if this Contract is for design professional services, this indemnity provision is limited to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the design professional (as defined in California Civil Code section 2782.8).

12. LIMITATIONS UPON SUBCONTRACTING AND ASSIGNMENT:
a. This Contract binds the heirs, successors, assigns and representatives of Contractor. The Contractor shall not enter into subcontracts for any work contemplated under this Contract and shall not assign this Contract, nor any portion hereof or monies due or to become due, without the prior written consent of the City Council or its designee.
b. Contractor shall not assign, sublease, hypothecate, or transfer this Contract, or any interest therein, directly or indirectly, by operation of law or otherwise, without prior written consent of the City Manager. Contractor shall submit a written request for consent to transfer to the City Manager at least thirty (30) days in advance of the desired transfer.

The City Manager or their designee may consent or reject such request in their sole and absolute discretion. Any attempt to do so without said consent shall be null and void, and any assignee, sublessee, hypothecate or transferee shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer. However, claims for 7597 STAND! For Families Free of Violence
3138
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
money against the City under this Contract may be assigned by Contractor to a bank, trust company or other financial institution without prior written consent. c. The sale, assignment, transfer or other disposition of any of the issued and outstanding capital stock of Contractor (if applicable), or of the interest of any general partner or joint venturer or syndicate member if Contractor is a partnership or jointventure or syndicate, which shall result in a change of control of Contractor, shall be deemed an assignment. For this purpose, control shall mean fifty percent or more of the voting power or twenty-five percent or more of the assets of the corporation, partnership or joint-venture.
d. Only those persons and/or businesses whose names and resumés are attached to this Contract shall be used in the performance of this Contract. However, if after the start of this Contract, Contractor wishes to use sub-contractors, at no additional costs to the City, then Contractor shall submit a written request for consent to add subcontractors including the names of the sub-contractors and the reasons for the request to the City Manager at least five (5) days in advance. The City Manager may consent or reject such requests in their sole and absolute discretion. e. Each sub-contractor shall be required to furnish proof of workers’ compensation insurance and shall also be required to carry general, automobile and professional liability insurance (as applicable) in reasonable conformity to the insurance carried by Contractor.
f. In addition, any tasks or services performed by sub-contractors shall be subject to each provision of this Contract. Contractor shall include the following language in their Contract with any sub-contractor: “Sub-Contractors hired by Contractor agree to be bound to Contractor and the City in the same manner and to the same extent as Contractor is bound to the City.”
g. The requirements in this Section 12 shall not apply to persons who are merely providing materials, supplies, data or information that Contractor then analyzes and incorporates into its work product.

13. SAFETY:
a. Contractor acknowledges that the City is committed to the highest standards of workplace safety. Contractor will be solely and completely responsible for conditions of all vehicles owned or operated by Contractor, including the safety of all persons and property during performance of the services and tasks under this Contract.

Contractor shall assume sole and complete responsibility for the safety of Contractor's employees and any of subcontractor's employees This requirement will apply continuously and not be limited to normal working hours. In addition, Contractor will comply with all safety provisions in conformance with U.S. Department of Labor Occupational Safety and Health Act, any equivalent state law, and all other applicable 7597 STAND! For Families Free of Violence
3139
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
federal, state, county and local laws, ordinances, codes, and any regulations that may be detailed in other parts of the Contract. Where any of these are in conflict, the more stringent requirements will be followed. Contractor’s failure to thoroughly familiarize itself with the aforementioned safety provisions will not relieve it from compliance with the obligations and penalties set forth herein.
b. Contractor will immediately notify the City (in no event less than 24 hours) of any incident of death, serious personal injury or substantial property damage that occurs in connection with the performance of this Contract. Contractor will promptly submit to the City a written report of all incidents that occur in connection with this Contract. This report must include the following information: (i) name and address of injured or deceased person(s); (ii) name and address of Contractor’s employee(s) involved in the incident; (iii) name and address of Contractor’s liability insurance carrier; (iv) a detailed description of the incident; and (v) a police report.
c. Contractor acknowledges that the City shall have the right to impose, at the City’s sole discretion, requirements that it deems are necessary to protect the health and safety of the City employees, residents, and visitors. Contractor agrees to comply with all such requirements, including, but not limited to, mandatory vaccinations, the use of personal protective equipment (e.g. masks), physical distancing, and health screenings.

Contractor also agrees to make available to the City, at the City’s request, records to demonstrate Contractor’s compliance with this Section.

14. INSURANCE:

Insurance requirements are set forth in Exhibit F to this Contract. Contractor shall abide by the insurance requirements set forth in said Exhibit F.

15. COMPLIANCE WITH ALL APPLICABLE LAWS:
a. During the term of this Contract, Contractor shall keep fully informed of all existing and future state and federal laws and all municipal ordinances and regulations of the City of Richmond which affect the manner in which the services or tasks are to be performed by Contractor, as well as all such orders and decrees of bodies or tribunals having any jurisdiction or authority over the same. Contractor shall comply with all applicable laws, state and federal and all ordinances, rules and regulations enacted or issued by the City. Compliance under this provision includes compliance with all provisions of the Richmond Municipal Code ("Municipal Code"), including Chapters 2.50,

2.52, 2.56, and 2.60, if applicable.
b. Contractor acknowledges that under § 2.60.070 of the Municipal Code ("Living Wage Ordinance"), Contractor is required to provide the City with documents and information verifying its compliance with the Living Wage Ordinance. Contractor shall notify each of its affected employees with regards to the wages that are required to be paid pursuant to the Living Wage Ordinance as prescribed in § 2.60.070 of the Municipal Code.
7597 STAND! For Families Free of Violence
3140
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
c. Contractor shall comply with § 2.28.030 of the Municipal Code, obligating every Contractor or sub-Contractor under an agreement or sub-agreement with the City for public works, goods or services to refrain from discriminatory employment or practices on the basis of race, color, sex, sexual orientation, religious creed, national origin or ancestry of any employee, any applicant for employment or any potential sub-contractor. d. Contractor acknowledges that the City’s Drug Free Workplace Policy, Violence in the Workplace Policy and the Policy Against Workplace Harassment, are available on the City’s website at http://www.ci.richmond.ca.us/workplacepolicies.

Contractor agrees to abide by the terms and conditions of said policies.

16. INTEGRATED CONTRACT:

The Recitals and exhibits are a material part of this Contract and are expressly incorporated herein. This Contract represents the full and complete understanding of every kind or nature whatsoever between the parties hereto, and all preliminary negotiations and agreements of whatsoever kind or nature are merged herein. No verbal agreement or implied covenant shall be held to vary the provisions hereof. Any modification of this Contract will be effective only by written execution signed by both the City and Contractor.

17. CONFLICTING PROVISIONS:

In the event of a conflict between these General Conditions and those of any Exhibit or attachment hereto, these General Conditions shall prevail; provided, however, that any Special Condition as set forth in Exhibit E shall prevail over these General Conditions. In the event of a conflict between the terms and conditions of any two or more Exhibits or attachments hereto, those prepared by City shall prevail over those prepared by the Contractor, and the terms and conditions preferred by the City shall prevail over those preferred by the Contractor.

18. FORCE MAJEURE:

Neither party hereto shall be considered in default in the performance of its obligations hereunder to the extent that the performance of such an obligation is prevented or delayed by reason of acts of God, strikes, boycotts, lock-outs, inability to procure materials not related to the price thereof, failure of power, restrictive governmental laws and regulations enacted after the date of this Contract, riots, civil unrest, acts of terrorism, insurrection, war, declaration of a state or national emergency or other reasons of a like nature not within the reasonable control of such party.

19. CONFLICT OF LAW:

This Contract shall be interpreted under, and enforced by the laws of the State of 7597 STAND! For Families Free of Violence
3141
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
California without regard to any choice of law rules which may direct the application of laws of another jurisdiction. The Contract and obligations of the parties are subject to all valid laws, orders, rules, and regulations of the authorities having jurisdiction over this Contract (or the successors of those authorities). Any suits brought pursuant to this Contract shall be filed with the courts of the County of Contra Costa, State of California.

20. CLAIMS:

Any claim by Contractor against City hereunder shall be subject to Government Code §§ 800 et seq. The claims presentation provisions of said Act are hereby modified such that the presentation of all claims hereunder to the City shall be waived if not made within six months after accrual of the cause of action.

21. INTERPRETATION:

This Contract shall be interpreted as if drafted by both parties.

22. WARRANTY:

If any product is be provided to the City as part of this Contract, Contractor warrants as follows: Contractor possesses good title to the product and the right to transfer the product to City; the product shall be delivered to the City free from any security interest or other lien; the product meets any specifications contained herein; the product shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery; and the product shall be fit for its intended purpose(s). Notwithstanding the foregoing, consumable and maintenance items (such as light bulbs and batteries) shall be warranted for a period of one hundred and eighty (180) days from the date of delivery. All repairs during the warranty period shall be promptly performed by Contractor, at Contractor's expense, including shipping.

23. SEVERABILITY:

In the event that any of the provisions or portions or applications thereof of this Contract are held to be unenforceable or invalid by any court of competent jurisdiction, City and Contractor shall negotiate an equitable adjustment in the provisions of the Contract with a view toward effecting the purpose of this Contract, and the validity and enforceability of the remaining provisions or portions or applications thereof, shall not be affected thereby.

24. AUTHORITY:

City warrants and represents that the signatory hereto (the Mayor of the City of Richmond or the City Manager) is duly authorized to enter into and execute this Contract on behalf of City. The party signing on behalf of Contractor warrants and represents that they are duly authorized to enter into and execute this Contract on behalf of Contractor, 7597 STAND! For Families Free of Violence
3142
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
and shall be personally liable to City if they are not duly authorized to enter into and execute this Contract on behalf of Contractor.

25. WAIVER:

The waiver by City of any breach of any term or provision of this Contract shall not be construed as a waiver of any subsequent breach. Inspections or approvals, or statements by any officer, agent or employee of the City relating to the Contractor’s performance, or payment therefore, or any combination of these acts, shall not relieve the Contractor’s obligation to fulfill this Contract as prescribed; nor shall the City be thereby stopped from bringing any action for damages or enforcement arising from any failure to comply with any of the terms and conditions of this Contract.

26. COUNTERPARTS:

This Contract may be executed in any number of counterparts (including by fax, PDF, DocuSign, or other electronic means), each of which shall be deemed an original, but all of which shall constitute one and the same instrument.

27. SANCTUARY CITY CONTRACTING ORDINANCE (SCCO):

The Richmond Sanctuary City Contracting Ordinance No. 12-18 prohibits the City from granting and or retaining contracts with any person or entity that provides Data Broker or Extreme Vetting services to the U.S. Immigration and Customs Enforcement Division of the United States Department of Homeland Security (“ICE”). Contractor must submit the Sanctuary City Compliance Statement, attached hereto as Exhibit G. 7597 STAND! For Families Free of Violence
3143
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT E

SPECIAL CONDITIONS
The General Conditions are hereby amended to include the following modifications and/or provisions (if applicable, otherwise please state “NONE”):
7597 STAND! For Families Free of Violence
None.
3144
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT F

INSURANCE PROVISIONS
☐ CHECK HERE IF RISK MANAGEMENT HAS APPROVED WAIVING INSURANCE REQUIREMENTS FOR THIS CONTRACT.

1. CERTIFICATES: Before the commencement of the terms of this Contract, and during the entire term of this Contract and any extension or modification thereof, Contractor shall furnish the City’s Risk Manager with certificates showing the type, amount, class of operations covered, effective dates and dates of expiration of insurance coverage in compliance with coverage requirements set forth by the City and incorporated herein.

Such certificates, which do not limit Contractor’s indemnification, shall also contain substantially the following statement:
“Should any of the above insurance covered by this certificate be canceled or coverage reduced before the expiration date thereof, the insurer affording coverage shall provide thirty (30) days’ advance written notice to the City of Richmond.

Attention: Risk Manager.”
Contractor shall maintain in force at all times during the performance of this Contract all appropriate coverage of insurance required by this Contract with an insurance company licensed to offer insurance business in the State of California with a current A.M. Best’s rating of no less than A:VII or Standard & Poor’s Rating (if rated) of at least BBB unless otherwise acceptable to the City. Contractor shall deliver updated insurance certificates to the City at the address set forth in Exhibit C prior to the expiration of the existing insurance certificate for the duration of the term of Contract.

Endorsements naming the City, its City Council, boards, commissions, officials, employees, agents, and volunteers as additional insured shall be submitted with the insurance certificates.

2. COVERAGE REQUIREMENTS: The City’s insurance requirements depend upon the type of service being provided and/or the provider. The City’s insurance requirements will fall into one of the following categories (unless otherwise provided by the City):

Consultants and Contractors – Type 1
Professional Services – Type 2
Environmental Risk/Hazardous Waste Material – Type 3
Lease of City Property – Type 4
Vendors, Suppliers, Small Grant Recipients & Nonprofit Organizations – Type 5 Transportation Providers – Type 6
Professional Services Pyrotechnics – Type 7
Cyber and I.T. Risks – Type 8
7597 STAND! For Families Free of Violence
3145
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
The insurance requirements classification applicable to this Contract shall be attached to this Exhibit F and made a part hereof.

3. FAILURE TO SECURE: If Contractor at any time during the term hereof should fail to secure or maintain the foregoing insurance, the City shall be permitted to obtain such insurance in Contractor’s name or as an agent of Contractor and shall be compensated by Contractor for the costs of the insurance premiums at the maximum rate permitted by law and computed from the date written notice is received that the premiums have not been paid.

4. SUFFICIENCY OF INSURANCE: The insurance limits required by the City are not represented as being sufficient to protect Contractor. Contractor is advised to consult Contractor’s insurance broker to determine adequate coverage for Contractor. The coverage and limits shall be (1) the minimum coverage and limits specified in this Contract; or (2) the broader coverage and maximum limits of the coverage carried by or available to Contractor; whichever is greater.

INSERT INSURANCE REQUIREMENTS CLASSIFICATION APPLICABLE TO THIS CONTRACT: (IF NECESSARY, CONFIRM WITH RISK MANAGER)
7597 STAND! For Families Free of Violence
3146
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements – Type 1:

Consultants and Contractors
Type 1 – Page 1 of 4
Revised: September 2011
In all instances where a CONTRACTOR or its representatives will be conducting business and/or providing services, the City requires the following MINIMUM insurance requirements and limits.

CONTRACTOR shall procure and maintain for the duration of the contract, agreement, or other order for work, services or supplies, insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the CONTRACTOR, its agents, representatives, employees or subcontractors. Maintenance of proper insurance coverage is a material element of the contract. Failure to maintain or renew coverage or to provide evidence of renewal may be treated by the City as a material breach of contract.

CONTRACTOR agrees that in the event of loss due to any of the perils for which it has agreed to provide Commercial General Liability insurance, CONTRACTOR shall look solely to its insurance for recovery. CONTRACTOR hereby grants to CITY, on behalf of any insurer providing Commercial General Liability insurance to either CONTRACTOR or CITY with respect to the services of CONSULTANT herein, a waiver of any right to subrogation which any such insurer of said CONTRACTOR may acquire against the CITY by virtue of the payment of any loss under such insurance.

Original, signed certificates and original, separate policy endorsements, naming the City as an additional insured for general liability, as well as a waiver of subrogation for Workers’ Compensation insurance, shall be received and approved by the City before any work may begin. However, failure to do so shall not operate as a waiver of these insurance requirements.

City reserves the right to modify or require additional coverages for specific risk exposures depending on scope of CONTRACTORS work.

Minimum coverage is detailed below. The policy limits of coverage shall be made available to the full limits of the policy.

The minimum limits stated herein shall not serve to reduce the policy limits of coverage of CONTRACTOR.

Minimum Scope of Insurance – the following forms shall be provided and coverage shall be at least as broad as the following:

1. Insurance Services Office Commercial General Liability coverage (ISO Occurrence Form CG 0001) including coverage for bodily and personal injury, property damage, and products and completed operations.

2. Insurance Services Office Automobile Liability coverage (ISO Form CA 0001, Code 1, Any Auto)

3. Original and Separate Additional Insured Endorsements for General Liability (ISO Form CG 20 10 11/85 or its equivalent) with primary and non-contributory language.

4. Workers’ Compensation Insurance as required by the State of California including Employer’s Liability coverage.

5. Original and Separate Waiver of Subrogation for Workers’ Compensation and Builder’s Risk/ Course of Construction Insurance.

6. Builder’s Risk/Course of Construction insurance covering all risks of loss less policy exclusions when the City of Richmond has a financial interest in the property. – (Only required for Construction Contracts involving property)

7. Contractor’s Pollution Liability (if applicable for Construction Contractors) Required Coverage Minimum Limits
Workers’ Compensation and
Employers’ Liability
Statutory limits as required by the State of California including $1 million Employers’ Liability per accident, per employee for bodily injury or disease.

If CONTRACTOR is self-insured, provide a certificate of Permission to SelfInsure, signed by the California Department of Industrial Relations and SelfInsurance. If contractor is a sole proprietor (has no employees) than contractor must sign “Contractor Release of Liability” found at:
http://www.ci.richmond.ca.us/index.aspx?nid=61.
3147
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements – Type 1:

Consultants and Contractors
Type 1 – Page 2 of 4
Revised: September 2011

PROJECT COST REQUIRED LIMIT
$0 - $5 million $2 million p/o
$5 million - $10 million $5 million p/o
Over $10 million $10 million p/o
Fireworks $5 million p/o
General Liability
(primary and excess limits
combined)

Includes coverage for bodily injury, personal injury, property damage and products and completed operations. The policy shall not exclude coverage for XCU perils (explosion, collapse, or damage to underground property).

If the policy includes a general aggregate, either the general aggregate shall apply separately to this project, service or location or the minimum required aggregate limit shall be twice the per occurrence limit ($4 million aggregate limit).

Policy shall be endorsed to name the City of Richmond as an additional insured per the conditions detailed below.

Automobile Liability $1,000,000 per occurrence for bodily injury and property damage.

Builders’ Risk/Course of
Construction – Covers property
under construction, repair or
renovation as well as equipment
and materials to be installed.
(Only required for Construction
Projects involving property and
equipment installation.)
Coverage shall include all risks of direct physical loss, excluding earthquake, for an amount equal to the full completed value of the covered structure or replacement value of alterations or additions, including soft costs and business interruption.

If the project does not involve new or major reconstruction, an Installation Floater may be acceptable. For such projects, a property installation floater shall be obtained that provides for the improvement, remodel, modification, alteration, conversion or adjustment to existing buildings, structures, processes, machinery and equipment. The Property Installation Floater shall provide property damage coverage for any building, structure, machinery or equipment damaged, impaired, broken or destroyed during the performance of the Work, including during transit, installation and testing at the City of Richmond’s site.

The City of Richmond shall be named as loss payee as its interest may appear. The insurer shall waive all rights of subrogation against City.

Contractor’s Pollution Liability (if
applicable)
Protects against:
unexpected/unintended release of
pollution resulting from contractors
covered operations such as:

HVAC, paving, carpentry, pipeline
& tank installation, drillers,
remediation contractors,
maintenance, mechanical,
demolition, excavation, grading,
street/road construction,
residential & commercial builders.

Same limits as General Liability.

Required Policy Conditions
A. M. Best Rating A:VII or Better. If the A.M. Best Rating falls below the required rating, CONTRACTOR must replace coverage immediately and provide notice to City.

Additional Insured Endorsement Applicable to General Liability Coverage.

The City of Richmond, its officers, officials, employees, agents and volunteers are to be named as additional insureds for all liability arising out of the operations by or on behalf of the named insured, including but not limited to bodily injury, deaths and property damage or destruction arising in any respect directly or indirectly in the performance of this contract.

ISO form CG 20 10 (11/85) or its equivalent is required. The endorsement must not exclude products and completed operations coverage. If it does, then CG 20 37 (10/01) is also required. 3148
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements – Type 1:

Consultants and Contractors
Type 1 – Page 3 of 4
Revised: September 2011
Additional Insured Endorsement
(continued)
SAMPLE Endorsements can be found at
http://www.ci.richmond.ca.us/index.aspx?nid=61
Primary and Noncontributory The contractor’s insurance coverage must be primary coverage as it pertains to the City, its officers, officials, employees, agents and volunteers. Any insurance or self insurance maintained by the City is wholly separate from the insurance of the contractor and in no way relieves the contractor from its responsibility to provide insurance.

Waiver of Subrogation
Endorsement Form
Contractor’s insurer will provide a Waiver of Subrogation in favor of the City for Workers Compensation and Builder’s Risk/ Course of Construction coverage during the life of this contract.

SAMPLE Endorsements can be found at
http://www.ci.richmond.ca.us/index.aspx?nid=61
Deductibles and Self-Insured
Retentions
Any deductible or self-insured retention must be declared to and approved by the City. At the option of the City either the insurer shall reduce or eliminate such deductibles or self-insured retention as respects the City or the CONTRACTOR shall procure a financial guarantee in an amount equal to the deductible or self-insured retention guaranteeing payment of losses and related investigations, claims administration and defense expenses.

Contractor is responsible for satisfaction of the deductible and/or self-insured retention for each loss.

Loss Payable Endorsement (only
required when Builder’s Risk
and/or Course of Construction
Insurance is required.)
Applicable to Builder’s Risk/Course of Construction naming the City of Richmond as Loss Payee.

SURETY BONDS
(If a Public Works/Engineering
Project)
The Contractor shall provide:

1. A Bid bond

2. A Performance Bond

3. A Payment Bond
Umbrella/Excess Liability Policies
If an Umbrella or Excess Liability Policy is used to meet the liability limits, coverage shall be as broad as specified for underlying coverages and cover those insured in the underlying policies.

Claims-Made Policies
If any insurance policy is written on a claims-made form: 1) the retroactive date must be shown, and must be before the date of the contract or the beginning of contract work. 2) Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work. 3) If coverage is canceled or nonrenewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, the Contractor must purchase an extended period coverage for a minimum of five (5) years after completion of contract work.

Subcontractors
CONTRACTOR shall include all subcontractors as insured under its policies or shall furnish to the City for review and approval, separate certificates and endorsements for each subcontractor. All coverage for subcontractors shall be subject to all of the requirements stated herein.

CONTRACTOR agrees to defend and indemnify the City of Richmond for any damage resulting to it from failure of either CONTRACTOR or any subcontractor to take out or maintain the required insurance policies. The fact that insurance is obtained by CONTRACTOR, and/or CONTRACTOR’s subcontractors, will not be deemed to release or diminish the liability of CONTRACTOR, including, without limitation, liability under the indemnity provisions of this contract. Damages recoverable by CITY from CONTRACTOR or any third party will not be limited by the amount of the required insurance coverage.
3149
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements – Type 1:

Consultants and Contractors
Type 1 – Page 4 of 4
Revised: September 2011
Verification of Coverage
All original certificates and endorsements shall be received and approved by the City before work may begin. The City of Richmond reserves the right to require complete, certified copies of all required insurance policies including endorsements affecting the coverage at any time.

Original insurance certificates and required policy endorsements shall be mailed, or delivered to the Designated Project Manager for the City of Richmond.

Insurance certificates and endorsements may be faxed to the Designated Project Manager. However, Contractor must mail the original certificates and endorsements to Designated Project Manager once faxed.

Continuous Coverage
CONTRACTOR shall maintain the required insurance for the life of the contract. Should the CONTRACTOR cease to have insurance as required during this time, all work by the CONTRACTOR pursuant to this agreement shall cease until insurance acceptable to the City is provided. In the event that CONTRACTOR fails to comply with the City’s insurance requirements, the City may take such action as it deems necessary to protect the City’s interests. Such action may include but is not limited to termination of the contract, withholding of payments, or other actions as the City deems appropriate.

If services or the scope of work extend beyond the expiration dates of the required insurance policies initially approved by the City, CONTRACTOR must provide updated certificates and endorsements indicating that the required coverage, terms and conditions are still in place. Renewal certificates and updated endorsements shall be mailed to the Designated Project Manager.

Cancellation
CONTRACTOR shall ensure that coverage shall not be cancelled, reduced or otherwise materially changed except after thirty (30) days’ prior written notice has been given to the City.

Reporting Requirements
Any failure to comply with reporting or other provisions of the policies including breaches of warranties shall not affect coverage provided to the City, its officers, officials, employees or volunteers.

Consistent with Public Policy
The insuring provisions, insofar as they may be judged to be against public policy shall be void and unenforceable only to the minimum extent necessary so that the remaining terms and provisions herein may be consistent with public policy and thus enforceable.
3150
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT G

SANCTUARY CITY COMPLIANCE STATEMENT
The undersigned, (hereafter "Contractor"), has had an opportunity to review the requirements of City of Richmond Ordinance 12-18 (hereafter "Sanctuary City Contracting Ordinance" or “SCCO”).

Contractor understands and agrees that the City may choose with whom it will maintain business relations and may refrain from contracting with any person or entity that provides Data Broker or Extreme Vetting services to the U.S. Immigration and Customs Enforcement Division of the United States Department of Homeland Security (“ICE”). Contractor understands the meaning of the following terms used in the SCCO:
a. "Data Broker” means either of the following:
i. The collection of information, including personal information about consumers, from a wide variety of sources for the purposes of reselling such information to their customers, which include both private-sector business and government agencies;
ii. The aggregation of data that was collected for another purpose from that for which it is ultimately used.
b. “Extreme Vetting” means data mining, threat modeling, predictive risk analysis, or other similar services."
Contractor understands that it is not eligible to receive or retain a City contract if at the time the Contract is executed, or at any time during the term of the Contract, it provides Data Broker or Extreme Vetting services to ICE.

Contractor further understands and agrees that Contractor's failure to comply with the SCCO shall constitute a material default of the Contract and the City Manager may terminate the Contract and bar Contractor from bidding on future contracts with the City for five (5) years from the effective date of the contract termination.

By executing this statement, Contractor certifies that it complies with the requirements of the SCCO and that if at any time during the term of the Contract it ceases to comply, Contractor will promptly notify the City Manager in writing. Any person or entity who knowingly or willingly supplies false information in violation of the SCCO shall be guilty of a misdemeanor and subject to a $1,000 fine.

Based on the foregoing, the undersigned declares under penalty of perjury under the laws of the State of California that the foregoing is true and correct.

Printed Name: Title:

Signed: Date:

Business Entity:
7597 STAND! For Families Free of Violence
3151

OPERATIONAL AGREEMENT
STAND! For Families Free of
Violence
&
the City of Richmond Police
Department
July 1, 2025 - June 30, 2028
This Operational Agreement stands as evidence that STAND! for Families Free of Violence (STAND!) and the City of Richmond intend to work together toward the mutual goal of providing maximum available assistance for crime victims residing in Richmond. To this end, each agency agrees to collaborate by coordinating/providing the following services for domestic violence victims and their families residing in the City of Richmond:

Emergency Shelter; 24-hour Crisis Line;legal advocacy and referral services; Transitional Housing; children's advocacy in the Shelter; emergency support for victims; child/youth and adult counseling and support groups; domestic violence treatment programs; employment development; and youth and adult education and prevention programs.

In addition, STAND! agrees to:
• Assessthe needs of victims and create a safety plan for each; • Support victims throughout the criminal justice process and advocate for victims within the criminal justice system;
• Provide victims and their children with Emergency Shelter, food, clothing, and transportation;
• Provide counseling, support, and legal advocacy to the victim, as necessary.

The City of Richmond Police Department agrees to:
• Refer victims of domestic violence to STAND!;
• Make abatement of domestic violence one of its concerns; • Meet with STAND! staff when available to review and improve coordination of services for victims of domestic violence.

This agreement shall be effective for a period beginning July 1, 2025, through June 30,2028.

We, the undersigned, as authorized representatives of STAND! For Families Free of Violence and the City of Richmond Police Department, do hereby approve this document. ____________________________________ ________________________________ Bisa French, Chief of Police Rhonda James, CEO
Richmond Police Department STAND! For Families Free of Violence ____________________ ____________________
Date Date

EXHIBIT H
3152
1410 Danzig Plaza
Concord, CA 94520
Business Line: 925.676.2845
Crisis Line: 1.888.215.5555
www.standffov.org
Memorandum of Understanding – Lethality Assessment Protocol Effective: July 1, 2025
STAND! for Families Free of Violence (STAND!) and Richmond Police Department (RPD) will work together to implement a Domestic Violence Homicide Prevention Project (DVHPP) namely the Maryland Model Lethality Assessment Protocol (LAP) Program and will collaborate and share data as appropriate.

This Memorandum of Understanding sets forth the terms of the working relationship.

I. Partner Agencies

1. Richmond Police Department (RPD) is a law enforcement agency in Contra Costa County and in its role, responds to calls for service relating to domestic violence in STAND!’s service area.

2. STAND! for Families Free of Violence (STAND!) is a resource center, shelter, and advocacy agency that serves all of Contra Costa County; providing direct services to those affected by domestic violence. STAND! has a 24-hour crisis line, shelter space, counseling and case management, support groups, and children’s programming available at no cost to those who have experienced domestic violence as a victim or a witness to violence.

II. Partnership
The DVHP is a best practice program, and the LAP is a best practice model, leading to significant changes in policy, practices, and resource allocation among law enforcement jurisdictions and the county’s domestic violence service provider, STAND!.

The corner stone of the DVHPI is the Lethality Assessment Protocol (LAP), an evidencebased field instrument, designed to help police officers identify victims of domestic violence who are at risk of being killed and to connect them to critical services while on scene. The LAP encourages high danger victims to utilize the community’s domestic violence resources, which potentially can lead to a reduction of risk of re-assault and intimate partner homicide. When high danger victims are identified this way, the community is empowered to provide a differentiated response.

III. Roles and Responsibilities

1. RPD will fully train its patrol staff and those who investigate domestic violence cases and will implement the LAP based on a timeline developed in partnership with STAND!.

2. STAND! will co-train and support the RPD LAP Coordinator with new and newly assigned RPD law enforcement personnel on a mutually agreed upon calendar.

3. STAND! staff (Crisis Line Manager) will serve as the LAP Program Coordinator.

4. RPD will ensure the LAP is integrated into its new hire on-boarding orientation training.

5. RPD will train all new patrol officers on the LAP protocol.

EXHIBIT I
3153
1410 Danzig Plaza
Concord, CA 94520

6. RPD will generally provide refresher training to patrol officers as needed and will conduct refresher training at least once every 24 months.

7. STAND! will train all new crisis line staff on the LAP protocol within two weeks of the advocates’ or volunteers’ start dates.

8. STAND! will re-train crisis line staff at least once a year, and as needed.

9. STAND! will have a designated phone line for RPD staff.

A. Regular Meetings

1. RPD will determine an agency representative, who will attend monthly or quarterly? LAP Partnership meetings.

2. At the LAP Partnership meetings, the LAP Team Coordinator will lead the agency representatives in discussing recent data and statistics, agency participation and performance, and how to better serve High-Danger victims.

3. The LAP Team Coordinator will distribute all updates, information, and materials that are pertinent to the project and will track and send agendas and minutes to RPD’s agency representative.

B. Data Collection and Sharing

1. RPD will fax all Lethality Screens within 24 hours of their administration to the agency representative at STAND!.

2. STAND! will collect, collate, and share LAP data submitted by each law enforcement agency back to the partnership and on a regular basis. The LAP Coordinator will compile and distribute a site report to the Partnership on a semiannual basis.

C. Fees
RPD will pay STAND! an annual fee of $20,000 (each fiscal year) for the period of July 1, 2025, through June 30, 2028.

IV. Commitment to Partnership
RPD and STAND! commit to faithfully follow all essential elements of the LAP – Maryland Model.

We, the undersigned, have read and agree with this MOU. Further, we have fully reviewed all materials provided by STAND! and have a full understanding of the LAP requirements and agree to implement the LAP consistent with the program’s standards.

This MOU will remain in full effect for (3) years from the effective date.

Bisa French, Chief Rhonda James, CEO
Richmond Police Department STAND! For Families Free of Violence Date Date
3154
1410 Danzig Plaza
Concord, CA 94520
Business Line: 925.676.2845
Crisis Line: 1.888.215.5555
www.standffov.org
Memorandum of Understanding – Richmond DV Advocate Project Effective: July 1, 2024 – June 30, 2025
Police Department (RPD) will contract with STAND! for Families Free of Violence (STAND!) to provide a Domestic Violence Advocate position (.5 FTE) specifically focused on serving victims of domestic violence in the City of Richmond. The STAND! Advocate will be available in West County and ideally serve at the Family Justice Center or in the Richmond Police Department offices.

This Memorandum of Understanding sets forth the terms of the working relationship.

I. Partner Agencies

1. Richmond Police Department (RPD) is a law enforcement agency in Contra Costa County and in its role, responds to calls for service relating to domestic violence in STAND!’s service area.

II. Partnership
Cross-sector and cross-disciplinary partnerships are considered a best practice model for responding to victims of domestic violence, leading to significant changes in policy, practices, and resource allocation among law enforcement jurisdictions and the county’s domestic violence services provider, STAND!.

III. Roles and Responsibilities
Law Enforcement:

1. Patrolofficersatthesiteof a DVcrimewill informthevictimsof theavailabilityofanAdvocate with whomtheymaymeetimmediatelyatthe FJC/RPD siteduringregularweekly working hours.

2. During non-office hours, patrol officers will inform and assist victims in placingan immediatecall toSTAND!'stollfree crisislineand/orinform them of the availability of an advocate for response during business hours.

3. Representativesof STAND!andRichmondPDwillparticipate inregular meetingstomonitor andevaluatetheproject.

4. Policeinvestigatorswillfollow uponreportsoffelony DVandwill preparecasesforcriminal filingwiththeofficeofthe DA.

5. Police investigators will attend yearly updated DV related training and Patrol officers will receive updated training on DV related crimes.

EXHIBIT J
3155
1410 Danzig Plaza
Concord, CA 94520
DV Victim Advocate:

1. AdvocatewillmeetvictimsoffelonyDVcrimeimmediately followingthepatrolofficer'sfirst investigationat FJC /police station during regular hours.

2. This Advocate willmeetwith allvictims ofDVcrimewhocometothe FJC/ police stationto reportacrime,orassoonaspossible after anoffhours crime occurs.

3. TheDVAdvocatewillbeavailabletoassistvictimsduring investigation interviews uponrequest.

4. ADVAdvocate willbeavailable off hoursbyphoneviatheSTAND! crisislinetoassist victimsandofferservices.

5. TheDVAdvocatewillassistvictimsinfilingfor Temporary Restrainingorders(TRO).

6. STAND!willfacilitatetrainingforRichmond PDonDVissues as requested.

7. TheDV Advocatewillassesssafetywithvictimsandwillofferentry intoemergency shelterand/orsafelodging wheneverneeded,aswell as entry into a West County based support group, and court accompaniment toTRO hearingandpreliminary court engagements.

A. Relationship/Meetings

1. RPD will determine an agency representative, who will liaise with STAND! and attend relevant meetings.

2. STAND! will identify a specific consistent DV Advocate assigned to this project.

B. Fees

1. RPD will pay STAND! an annual fee of $47,564 for the period of July 1, 2024, through June 30, 2025.

2. STAND! will submit an annual invoices to City of Richmond, RPD.

3. The City of Richmond, RPD, will pay invoices within 2 weeks of receipt.

IV. Commitment to Partnership
We, the undersigned, have read and agree with the contents of this contract.

Bisa French, Chief Rhonda James, CEO
Richmond Police Department STAND! For Families Free of Violence Date Date
3156
1410 Danzig Plaza
Concord, CA 94520
Business Line: 925.676.2845
Crisis Line: 1.888.215.5555
www.standffov.org
Memorandum of Understanding – Richmond DV Advocate Project Effective: July 1, 2025
Police Department (RPD) will contract with STAND! for Families Free of Violence (STAND!) to provide a Domestic Violence Advocate position (.5 FTE) specifically focused on serving victims of domestic violence in the City of Richmond. The STAND! Advocate will be available in West County and ideally serve at the Family Justice Center or in the Richmond Police Department offices.

This Memorandum of Understanding sets forth the terms of the working relationship.

I. Partner Agencies

1. Richmond Police Department (RPD) is a law enforcement agency in Contra Costa County and in its role, responds to calls for service relating to domestic violence in STAND!’s service area.

III. Roles and Responsibilities
Law Enforcement:

1. Patrolofficersatthesiteof a DVcrimewill informthevictimsof theavailabilityofanAdvocate with whomtheymaymeetimmediatelyatthe FJC/RPD siteduringregularweekly working hours.

3. Representativesof STAND!andRichmondPDwillparticipate inregular meetingstomonitor andevaluatetheproject.

4. Policeinvestigatorswillfollow uponreportsoffelony DVandwill preparecasesforcriminal filingwiththeofficeofthe DA.

5. Police investigators will attend yearly updated DV related training and Patrol officers will receive updated training on DV related crimes.

EXHIBIT K
3157
1410 Danzig Plaza
Concord, CA 94520
DV Victim Advocate:

1. AdvocatewillmeetvictimsoffelonyDVcrimeimmediately followingthepatrolofficer'sfirst investigationat FJC /police station during regular hours.

2. This Advocate willmeetwith allvictims ofDVcrimewhocometothe FJC/ police stationto report a crime,orassoonaspossible after anoffhours crime occurs.

3. TheDVAdvocatewillbeavailabletoassistvictimsduring investigation interviews uponrequest.

4. A DVAdvocate willbeavailable off hoursbyphoneviatheSTAND! crisislinetoassist victimsandofferservices.

5. TheDV Advocatewillassistvictimsinfilingfor Temporary Restrainingorders(TRO).

6. STAND!willfacilitatetrainingforRichmond PDonDVissues as requested.

7. TheDV Advocate willassesssafetywithvictimsandwillofferentry intoemergency shelterand/orsafelodging wheneverneeded,aswell as entry into a West County based support group, and court accompaniment toTRO hearingandpreliminary court engagements.

A. Relationship/Meetings

1. RPD will determine an agency representative, who will liaise with STAND! and attend relevant meetings.

2. STAND! will identify a specific consistent DV Advocate assigned to this project.

B. Fees

1. RPD will pay STAND! an annual fee of $47,564 (each fiscal year) for the period of July 1, 2025, through June 30, 2028.

2. STAND! will submit quarterly invoices to Richmond Police Department.

3. The City of Richmond, RPD, will pay invoices within 2 weeks of receipt.

IV. Commitment to Partnership
We, the undersigned, have read and agree with the contents of this contract. This contract will remain in full effect for (3) years from the effective date.

Bisa French, Chief Rhonda James, CEO
Richmond Police Department STAND! For Families Free of Violence Date Date
3158

Page 1 of 2 ends

October 21, 2025
Police Department
DATE: October 21, 2025
TO: Mayor Martinez and Members of the City Council
FROM: Sharrone Taylor, Director of Human Resources
Bisa French, Chief of Police
Subject: Contract with Donnoe & Associates, Inc. for Promotional Testing for Police Officers
FINANCIAL IMPACT: The proposed $40,000 expenditure is included within the approved Fiscal Year 2025-2026 Police Department
budget (Account String: 01191021-400201).

PREVIOUS COUNCIL
ACTION:

None.

STATEMENT OF THE
ISSUE:

The City of Richmond Police Department is seeking
approval to use an experienced firm to manage and
administer their promotional testing and examination
process for Police Sergeants, Police Lieutenants and
Police Captains.

RECOMMENDED ACTION: APPROVE a contract with Donnoe & Associates, Inc. for Police staff promotional exam creation, administration, and ranking for a total amount not to exceed $40,000 for the period October 29, 2025, through October 28, 2026 – Police Department/Human Resources Department
(Sharrone Taylor 510-620-6602/Chief Bisa French 510-
621-1802).

DISCUSSION:

The Police Department has current vacancies in the Police Sergeant, Police Lieutenant, and Police Captain rank and seeks approval to use Donnoe & Associates, Inc. to confirm the promotional aptitude within each rank (Attachment 1).

AGENDA
REPORT
3159

Page 2 of 2 ends

October 21, 2025
Department staff put out a Request for Proposal (RFP) to find an outside vendor with experience in exam creation, administration, and ranking, for similar positions (Attachment 2). The RFP opened on July 19, 2023, and closed on August 17, 2023, in accordance with the City’s purchasing guidelines. A total of 215 vendors were notified, and four vendors met the qualifications. Of the four, Donnoe & Associates, Inc. was awarded the bid according to their rankings in the following categories: background, proposal, and cost (Attachment 3). Of a possible 200 points, Donnoe & Associates, Inc. received 200 points, whereas CPS HR Consulting received 165 points and Morris & McDaniels received 125 points.

The 2023 RFP sought a three-year contract but the original contract was only assigned a one-year term based upon the needs at the time. However, given recent needs, staff is seeking approval to complete the original three-year term contemplated in the original 2023 RFP.

Donnoe & Associates, Inc. has been providing personnel selection consulting services for government agencies since 1987. They offer a wide array of services, including written testing, assessment centers, executive recruitment, job analysis, validation studies, and psychological assessment. Their commitment to quality, fairness, and outstanding service makes them a reliable choice for public agencies.

Given their extensive experience and specialized services tailored for law enforcement, Donnoe & Associates, Inc. stands out as the ideal partner for the Richmond Police Department's promotional testing needs. Their proven track record and dedication to excellence ensure that the department will receive high-quality, fair, and effective assessment services, ultimately enhancing the department's operational efficiency and effectiveness.

DOCUMENTS ATTACHED:

Attachment 1 – Original Contract
Attachment 2 – Request for Proposal (RFP)
Attachment 3 – Donnoe & Associates Proposal
3160

CITY OF RICHMOND

STANDARD CONTRACT
Department: City Project Manager:

City Project Manager E-mail: City Project Manager Phone No:

Vendor No: Contract No:

Description of Services:

The parties to this STANDARD CONTRACT do mutually agree and promise as follows:

1. Parties. The parties to this Contract are the City of Richmond, a municipal corporation (“the City”), and the following named Contractor:

Contractor Name:

Street Address:

City, State, Zip Code:

Contact Person:

Telephone: Email:

2. Term. The effective date of this Contract is _______________________ and terminates _________________ unless terminated earlier as set forth herein.

5. City Obligations. City shall make payments to the Contractor in accordance with the Payment Provisions set forth in Exhibit B, attached hereto and incorporated herein.

Police Matt Stonebraker [email protected] (510) 621-1204 10389 Promotional Testing for RPD
Donnoe & Associates, Inc 10940 Fair Oaks Blvd., Ste 700 Fair Oaks, CA 95628 Diane Donnoe (916) 928-4911 [email protected] October 29, 2025 October 28, 2026 40,000.00 3161

6. Authorized Representatives and Notices. This Contract is subject to the Authorized Representatives and Notices Provisions (Exhibit C), attached hereto and incorporated herein.

7. General Conditions. This Contract is subject to the General Conditions (Exhibit D), which are attached hereto and incorporated herein.

8. Special Conditions. This Contract is subject to the Special Conditions (Exhibit E) (if any), which are attached hereto and incorporated herein.

9. Insurance Provisions. This Contract is subject to the Insurance Provisions (Exhibit F), which are attached hereto and incorporated herein.

10. Sanctuary City Compliance Statement. This Contract is subject to the Sanctuary City Compliance Statement (Exhibit G), which is attached hereto and incorporated herein.

11. Signatures. These signatures attest the parties' agreement hereto:

Service Plan Exhibit A
Payment Provisions Exhibit B
Authorized Representatives and Notices Exhibit C
General Conditions Exhibit D
Special Conditions Exhibit E
Insurance Provisions Exhibit F
Sanctuary City Compliance Statement Exhibit G
Donnoe & Associates, Inc
3162
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT A

Donnoe & Associates, Inc
Contract scope of work will adherer to Donnoe & Associates proposal to the City of Richmond for promotional testing for Police Sergeants, Police Lieutenants and Police Captains. Please refer to Exhibit H.
3163
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT B

PAYMENT PROVISIONS

2. SUBMISSION OF INVOICES:

Contractor shall submit timely invoices by email to
[email protected] and/or to the following address:

Attention: City of Richmond Finance/Account Payable
Project Manager: _______________________
P.O. Box 4046
Richmond, CA 94804

Matt Stonebraker Matt Stonebraker Donnoe & Associates, Inc 3164
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT C

AUTHORIZED REPRESENTATIVES AND NOTICES

3. Either party may, at any time, change its notice address (other than to a post office box address) by giving the other party three (3) days prior written notice of the new address.

4. All notices, demands, requests, or approvals from Contractor to the City shall be addressed to the City at:

City of Richmond
450 Civic Center Plaza
Richmond, CA 94804
Email: ________________________________________________

5. All notices, demands, requests, or approvals from the City to Contractor shall be addressed to Contractor at:

Attn:

Email: ________________________________________________ Matt Stonebraker [email protected] Donnoe & Associates, Inc Donnoe & Associates, Inc 10940 Fair Oaks Blvd., Ste 700 Fair Oaks, CA 95628 [email protected] Diane Donnoe 3165
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT D

GENERAL CONDITIONS

1. INDEPENDENT PARTIES:

Contractor hereby declares that Contractor is engaged as an independent business and Contractor agrees to perform the services as an independent contractor.

2. TIME IS OF THE ESSENCE:

Contractor and the City agree that time is of the essence regarding the performance of this Contract.

3. STANDARD OF CARE:

4. IMMIGRATION REFORM AND CONTROL ACT (IRCA):

5. NON-DISCRIMINATION:

Consistent with the City’s policy and state and federal law that harassment and discrimination are unacceptable conduct, Contractor and its employees, contractors, and agents shall not harass or discriminate against any job applicant, City employee, or any other person on the basis of any kind of any statutorily (federal, state or local) protected class, including but not limited to: race, religious creed, color, national origin, ancestry, Donnoe & Associates, Inc
3166
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
disability (both mental and physical) including HIV and AIDS, medical condition (e.g. cancer), genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, pregnancy, political affiliation, military and veteran status or legitimate union activities. Contractor agrees that any violation of this provision shall constitute a material breach of this Contract.

Donnoe & Associates, Inc
3167
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
c. If supplemental examination or audit of the Records is necessary due to concerns raised by the City’s preliminary examination or audit of records, and the City’s supplemental examination or audit of the records discloses a failure to adhere to appropriate internal financial controls, or other breach of this Contract or failure to act in good faith, then Contractor shall reimburse the City for all reasonable costs and expenses associated with the supplemental examination or audit.

8. PERMITS AND LICENSES:

10. CONFLICT OF INTEREST:

Contractor acknowledges, represents and warrants that Contractor shall avoid all conflicts of interest (as defined under any federal, state or local statute, rule or regulation, or at common law) with respect to this Contract. Contractor further acknowledges, represents and warrants that no City official or employee has any economic interest, as defined in Title 2, California Code of Regulations §§ 18703.1 through 18703.5, with Contractor that would invalidate this Contract. Contractor acknowledges that in the event that Contractor shall be found by any judicial or administrative body to have any conflict of interest (as defined above) with respect to this Contract, all consideration received under Donnoe & Associates, Inc
3168
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
this Contract shall be forfeited and returned to City forthwith. This provision shall survive the termination of this Contract for one (1) year.

The City Manager or their designee may consent or reject such request in their sole and absolute discretion. Any attempt to do so without said consent shall be null and void, and any assignee, sublessee, hypothecate or transferee shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer. However, claims for Donnoe & Associates, Inc
3169
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
money against the City under this Contract may be assigned by Contractor to a bank, trust company or other financial institution without prior written consent. c. The sale, assignment, transfer or other disposition of any of the issued and outstanding capital stock of Contractor (if applicable), or of the interest of any general partner or joint venturer or syndicate member if Contractor is a partnership or jointventure or syndicate, which shall result in a change of control of Contractor, shall be deemed an assignment. For this purpose, control shall mean fifty percent or more of the voting power or twenty-five percent or more of the assets of the corporation, partnership or joint-venture.
d. Only those persons and/or businesses whose names and resumés are attached to this Contract shall be used in the performance of this Contract. However, if after the start of this Contract, Contractor wishes to use sub-contractors, at no additional costs to the City, then Contractor shall submit a written request for consent to add subcontractors including the names of the sub-contractors and the reasons for the request to the City Manager at least five (5) days in advance. The City Manager may consent or reject such requests in their sole and absolute discretion. e. Each sub-contractor shall be required to furnish proof of workers’ compensation insurance and shall also be required to carry general, automobile and professional liability insurance (as applicable) in reasonable conformity to the insurance carried by Contractor.
f. In addition, any tasks or services performed by sub-contractors shall be subject to each provision of this Contract. Contractor shall include the following language in their Contract with any sub-contractor: “Sub-Contractors hired by Contractor agree to be bound to Contractor and the City in the same manner and to the same extent as Contractor is bound to the City.”
g. The requirements in this Section 12 shall not apply to persons who are merely providing materials, supplies, data or information that Contractor then analyzes and incorporates into its work product.

Contractor shall assume sole and complete responsibility for the safety of Contractor's employees and any of subcontractor's employees This requirement will apply continuously and not be limited to normal working hours. In addition, Contractor will comply with all safety provisions in conformance with U.S. Department of Labor Occupational Safety and Health Act, any equivalent state law, and all other applicable Donnoe & Associates, Inc
3170
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
federal, state, county and local laws, ordinances, codes, and any regulations that may be detailed in other parts of the Contract. Where any of these are in conflict, the more stringent requirements will be followed. Contractor’s failure to thoroughly familiarize itself with the aforementioned safety provisions will not relieve it from compliance with the obligations and penalties set forth herein.
b. Contractor will immediately notify the City (in no event less than 24 hours) of any incident of death, serious personal injury or substantial property damage that occurs in connection with the performance of this Contract. Contractor will promptly submit to the City a written report of all incidents that occur in connection with this Contract. This report must include the following information: (i) name and address of injured or deceased person(s); (ii) name and address of Contractor’s employee(s) involved in the incident; (iii) name and address of Contractor’s liability insurance carrier; (iv) a detailed description of the incident; and (v) a police report.
c. Contractor acknowledges that the City shall have the right to impose, at the City’s sole discretion, requirements that it deems are necessary to protect the health and safety of the City employees, residents, and visitors. Contractor agrees to comply with all such requirements, including, but not limited to, mandatory vaccinations, the use of personal protective equipment (e.g. masks), physical distancing, and health screenings.

Contractor also agrees to make available to the City, at the City’s request, records to demonstrate Contractor’s compliance with this Section.

14. INSURANCE:

Insurance requirements are set forth in Exhibit F to this Contract. Contractor shall abide by the insurance requirements set forth in said Exhibit F.

Donnoe & Associates, Inc
3171
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
c. Contractor shall comply with § 2.28.030 of the Municipal Code, obligating every Contractor or sub-Contractor under an agreement or sub-agreement with the City for public works, goods or services to refrain from discriminatory employment or practices on the basis of race, color, sex, sexual orientation, religious creed, national origin or ancestry of any employee, any applicant for employment or any potential sub-contractor. d. Contractor acknowledges that the City’s Drug Free Workplace Policy, Violence in the Workplace Policy and the Policy Against Workplace Harassment, are available on the City’s website at http://www.ci.richmond.ca.us/workplacepolicies.

Contractor agrees to abide by the terms and conditions of said policies.

16. INTEGRATED CONTRACT:

17. CONFLICTING PROVISIONS:

18. FORCE MAJEURE:

19. CONFLICT OF LAW:

This Contract shall be interpreted under, and enforced by the laws of the State of Donnoe & Associates, Inc
3172
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
California without regard to any choice of law rules which may direct the application of laws of another jurisdiction. The Contract and obligations of the parties are subject to all valid laws, orders, rules, and regulations of the authorities having jurisdiction over this Contract (or the successors of those authorities). Any suits brought pursuant to this Contract shall be filed with the courts of the County of Contra Costa, State of California.

20. CLAIMS:

21. INTERPRETATION:

This Contract shall be interpreted as if drafted by both parties.

22. WARRANTY:

23. SEVERABILITY:

24. AUTHORITY:

City warrants and represents that the signatory hereto (the Mayor of the City of Richmond or the City Manager) is duly authorized to enter into and execute this Contract on behalf of City. The party signing on behalf of Contractor warrants and represents that they are duly authorized to enter into and execute this Contract on behalf of Contractor, Donnoe & Associates, Inc
3173
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
and shall be personally liable to City if they are not duly authorized to enter into and execute this Contract on behalf of Contractor.

25. WAIVER:

26. COUNTERPARTS:

27. SANCTUARY CITY CONTRACTING ORDINANCE (SCCO):

Donnoe & Associates, Inc
3174
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT E

SPECIAL CONDITIONS
The General Conditions are hereby amended to include the following modifications and/or provisions (if applicable, otherwise please state “NONE”):

Donnoe & Associates, Inc
Auto Liability requirements listed under Exhibit F are hereby waived. 3175
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT F

INSURANCE PROVISIONS
☐ CHECK HERE IF RISK MANAGEMENT HAS APPROVED WAIVING INSURANCE REQUIREMENTS FOR THIS CONTRACT.

Endorsements naming the City, its City Council, boards, commissions, officials, employees, agents, and volunteers as additional insured shall be submitted with the insurance certificates.

Consultants and Contractors – Type 1
Professional Services – Type 2
Environmental Risk/Hazardous Waste Material – Type 3
Lease of City Property – Type 4
Vendors, Suppliers, Small Grant Recipients & Nonprofit Organizations – Type 5 Transportation Providers – Type 6
Professional Services Pyrotechnics – Type 7
Cyber and I.T. Risks – Type 8
Donnoe & Associates, Inc
3176
Contract No: ________ For the Contract between the City of Richmond and
_____________________________
The insurance requirements classification applicable to this Contract shall be attached to this Exhibit F and made a part hereof.

INSERT INSURANCE REQUIREMENTS CLASSIFICATION APPLICABLE TO THIS CONTRACT: (IF NECESSARY, CONFIRM WITH RISK MANAGER)
Donnoe & Associates, Inc
3177
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements - Type 2:

Professional Services
Type 2 – Page 1 of 3
Revised: September 2011
In all instances where CONTRACTOR or its representatives will provide professional services (architects, engineers, construction management, counselors, medical professionals, hospitals, clinics, attorneys, consultants, accountants, etc.) to the City of Richmond (City), the City requires the following MINIMUM insurance requirements and limits.

CONTRACTOR hereby grants to CITY, on behalf of any insurer providing Commercial General Liability insurance to either CONTRACTOR or CITY with respect to the services of CONSULTANT herein, a waiver of any right to subrogation which any such insurer of said CONTRACTOR may acquire against the CITY by virtue of the payment of any loss under such insurance.

Original, signed certificates and original, separate policy endorsements, naming the City as an additional insured for general liability coverage, as well as a waiver of subrogation for Workers’ Compensation insurance, shall be received and approved by the City before any work may begin. However, failure to do so shall not operate as a waiver of these insurance requirements.

City reserves the right to modify or require additional coverages for specific risk exposures depending on scope of CONTRACTORS work.

Minimum coverage is detailed below. The policy limits of coverage shall be made available to the full limits of the policy. The minimum limits stated herein shall not serve to reduce the policy limits of coverage of CONTRACTOR.

Minimum Scope of Insurance – the following forms shall be provided and coverage shall be at least as broad as the following:

1. Insurance Services Office Commercial General Liability coverage (ISO Occurrence Form CG 0001), and including coverage for bodily and personal injury, property damage, and products and completed operations (if applicable).

2. Insurance Services Office Automobile Liability coverage (ISO Form CA 0001, Code 1, Any Auto).

3. Original and Separate Additional Insured Endorsement for General Liability (ISO Form CG 20 10 11/85 or its equivalent) with primary and non-contributory language.

4. Workers’ Compensation Insurance as required by the State of California including Employer’s Liability coverage.

5. Original and Separate Waiver of Subrogation for Workers’ Compensation insurance.

6. Professional Liability or Errors & Omissions Liability Insurance appropriate to the CONTRACTOR’s profession (if required.)
Required Coverage Minimum Limits
Workers’ Compensation and
Employers’ Liability
Statutory limits as required by the State of California including $1 million Employers’ Liability per accident, per employee for bodily injury or disease.

General Liability
(primary and excess limits
combined)
$2,000,000 per occurrence for bodily injury, personal injury and property damage. If the policy includes a general aggregate, either the general aggregate shall apply separately to this project, service or location or the minimum required aggregate limit shall be twice the per occurrence limit ($4 million aggregate limit).

Policy shall be endorsed to name the City of Richmond as an additional insured per the conditions detailed below.
3178
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements - Type 2:

Professional Services
Type 2 – Page 2 of 3
Revised: September 2011
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage.

PROJECT COST REQUIRED LIMIT
$0 - $1 million $1 million p/o
$1 million - $5 million $2 million p/o
Over $5 million $5 million p/o

Professional Liability or Errors &
Omissions Liability –
Required for all professionals
including architects, engineers,
consultants, construction
management, counselors, medical
professionals, hospitals, clinics,
attorneys and accountants, & other
consultants as may be required by
the City.

Required Policy Conditions
Additional Insured Endorsement Applicable to General Liability coverage.

The City of Richmond, its officers, officials, employees, agents and volunteers are to be named as additional insureds for all liability arising out of the operations by or on behalf of the named insured including bodily injury, deaths and property damage or destruction arising in any respect directly or indirectly in the performance of this contract.

ISO form CG 20 10 (11/85) or its equivalent is required. If the Contractor is supplying their product or providing a service then the endorsement must not exclude products and completed operations coverage. If it does, then CG 20 37 (10/01) is also required.

SAMPLE Endorsements can be found at
http://www.ci.richmond.ca.us/index.aspx?nid=61.

Primary and Noncontributory The contractor’s insurance coverage must be primary coverage as it pertains to the City, its officers, officials, employees, agents and volunteers. Any insurance or self insurance maintained by the City is wholly separate from the insurance of the contractor and in no way relieves the contractor from its responsibility to provide insurance.

Waiver of Subrogation
Endorsement Form
Contractor’s insurer will provide a Waiver of Subrogation in favor of the City for Workers’ Compensation Insurance during the life of this contract.

SAMPLE Endorsements can be found at
http://www.ci.richmond.ca.us/index.aspx?nid=61.

Deductibles and Self-Insured
Retentions
Any deductible or self-insured retention must be declared to and approved by the City. At the option of the City either the insurer shall reduce or eliminate such deductibles or self-insured retention as respects the City or the CONTRACTOR shall procure a financial guarantee in an amount equal to the deductible or self-insured retention guaranteeing payment of losses and related investigations, claims administration and defense expenses.

Contractor is responsible for satisfaction of the deductible and/or self-insured retention for each loss.

A. M. Best Rating A:VII or Better. If the A.M. Best Rating falls below the required rating, CONTRACTOR must replace coverage immediately and provide notice to City.

Umbrella/Excess Liability Policies
If an Umbrella or Excess Liability Policy is used to meet the liability limits, coverage shall be as broad as specified for underlying coverage’s and cover those insured in the underlying policies. 3179
___ Exhibit F
___ Section 8
City of Richmond - Insurance Requirements - Type 2:

Professional Services
Type 2 – Page 3 of 3
Revised: September 2011
Claims-Made Policies
If any insurance policy is written on a claims-made form: 1) the retroactive date must be shown, and must be before the date of the contract or the beginning of contract work. 2) Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work. 3) If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, the Contractor must purchase an extended period coverage for a minimum of five (5) years after completion of contract work.

Verification of Coverage
All original certificates and endorsements shall be received and approved by the City before work may begin.

The City of Richmond reserves the right to require complete, certified copies of all required insurance policies including endorsements affecting the coverage at any time.

Original insurance certificates and required policy endorsements shall be mailed or delivered to the Designated Project Manager for the City of Richmond.

Insurance certificates and endorsements may be faxed to the Designated Project Manger. However, CONTRACTOR must mail the original certificates and endorsements to Designated Project Manager once faxed.

Cancellation
CONTRACTOR shall ensure that coverage shall not be cancelled, reduced or otherwise materially changed except after thirty (30) days’ prior written notice has been given to the City.

Consistent with Public Policy
The insuring provisions, insofar as they may be judged to be against public policy shall be void and unenforceable only to the minimum extent necessary so that the remaining terms and provisions herein may be consistent with public policy and thus enforceable.
3180
Contract No: ________ For the Contract between the City of Richmond and
_____________________________

EXHIBIT G

Based on the foregoing, the undersigned declares under penalty of perjury under the laws of the State of California that the foregoing is true and correct.

Printed Name: Title:

Signed: Date:

Business Entity:

Donnoe & Associates, Inc
3181
Donnoe & Associates’ Proposal to the
City of Richmond for Promotional Testing for
Police Sergeants, Police Lieutenants, and Police Captains __________________________
Michael Donnoe, President August 8, 2023
10940 Fair Oaks Blvd, Suite 700, Fair Oaks, CA 95628 • Email: [email protected] Phone: (916) 928-4911 • Toll-Free: (877) 22-EXAMS • Website: www.donnoe.com

EXHIBIT H
3182
Donnoe & Associates’ Proposal to the
City of Richmond for Promotional Testing for
Police Sergeants, Police Lieutenants, and Police Captains Table of Contents
Background and Project Summary: Qualifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Our Work with Richmond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Our Examination Expertise for the Public Sector . . . . . . . . . . . . . . . . . . . . . . . . 2 Key Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Scope of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Teamwork With Richmond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Documentation, Reports, and Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Test Validity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Post-Exam Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Proposed Services for all Ranks: PROJECT PLANNING. . . . . . . . . . . . . . . . . . 7 Proposed Services for all Ranks: WRITTEN TESTS . . . . . . . . . . . . . . . . . . . . 11 Proposed Services for all Ranks: ASSESSMENT CENTERS . . . . . . . . . . . . . 12 Proposed Services for all Ranks: SCORING, METRICS, COMPILATION, AND RANKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cost Information / Fees for Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Business Information for Donnoe & Associates, Inc. . . . . . . . . . . . . . . . . . . . . 24 Professional Business Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 References for Related Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Donnoe & Associates’ Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 3183
Background and Project Summary: Qualifications
Donnoe & Associates was established in 1987. Since that time, we have provided human resource selection services for public agencies throughout the United States.

Our mission is to provide reliable and valid exams that help agencies select and promote the most qualified candidates. To accomplish this we have adopted the following values:

EXCELLENCE - Our performance demonstrates a commitment to and recognition of quality, dedication and innovation. We believe that the quality of our services is of utmost importance to our clients; we will not sacrifice quality for expediency.

FAIRNESS - Our exams use a standardized approach, which provides a fair and impartial assessment of candidates. We treat all people with dignity, respect and consideration.

SERVICE - We believe that the services we provide should enhance the mission of the client we are serving. We take pride in providing outstanding attention to every client agency we assist.

Our services include:
• Written Tests
• Online Exams
• Assessment Centers
• Oral Exams
• Performance Tests
• Job Analysis
• Exam Scoring
• Merit System + Exam-Related
Program Evaluation
Our clients include:
• Cities
• Counties
• Law Enforcement Agencies
• Prisons and Jails
• Fire Departments
• State and Federal Government
Agencies
• Universities
• Special Districts and School
Districts
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 1 3184
Our Work with Richmond
Donnoe & Associates has been working with the City of Richmond to provide testing and assessment services for the past 30 years. In this time, we have provided the following open and promotional recruitment, testing and assessment services:

Police Department (listed in rank order
and year order)
• Police Sergeant 2004, 2014, 2016,
2018, 2021 (cancelled by client),
and 2022
• Police Lieutenant, 2014, 2021
(cancelled by client), and 2022
• Police Captain, 2002
• Police Chief, 1999
General Municipal Positions (listed in
alphabetical order and year order)
• Accountant, 2021, 2022
• Accounting Assistant, 2017, 2019,
2021, 2023
• Assistant / Associate
Administrative Analyst, 2020
• Clerical - File Clerk, 2023
• City Clerk, 2018
• Human Resources Technician,
2017, 2022, 2023
• Maintenance Worker, 2019, 2020
• Office Specialist, 2018, 2022
• Office Assistant, Library Assistant
I/II, 2017, 2018, 2021
• Payroll Coordinator, 2022
• Senior Clerical / Executive
Assistant, 2021, 2022
• Utility Worker, 2015
Fire Department (listed in rank order and
year order)
• Fire Engineer, 2017, 2018, 2019
• Fire Captain, 1996, 2018
• Fire Battalion Chief, 1995
• Fire Chief, 2004
• Fire Inspector, 2019
• Fire Marshal, 1994
Our Examination Expertise for the Public Sector
Since its inception, Donnoe & Associates has successfully completed thousands of examination projects for public agencies throughout the United States, including over 3,000 Law Enforcement examinations (Entry Peace Officer through Chief of Police recruitments) and 3,000 Fire Service Examinations (Entry Firefighter through Fire Chief recruitments). This includes approximately 1,500+ assessment centers, and 4,000+ written tests. We have worked with most major cities in California, and on the West Coast to provide law enforcement exam services.

For non-safety jobs, we have provided written tests and assessment services for a full range of job titles – such as Heavy Equipment Operator, Administrative Analyst, Accountant, and Clerical jobs. We have also completed hundreds of written tests, online iAHQ Exams (internet-based Achievement History Questionnaires), and oral exams for general municipal jobs.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 2 3185
Key Staff
Donnoe & Associates has the staff, and the corporate capability, to provide the requested exam services for the City of Richmond. Following is a listing of our key staff.

For this project we do not anticipate the need to use any subcontractors.

MICHAEL DONNOE
President, and Principal Consultant
As President, Michael manages the company and directs all assessment projects for Donnoe & Associates, Inc., including assessment centers, performance exams, and oral exams.

Michael has worked with Donnoe & Associates, Inc. since 1995, and he has been working in a leadership role since 2001.

Michael holds a Master’s degree in Counseling Psychology and a Bachelor’s degree in Organizational Behavior, both from the University of San Francisco.

DR. WILLIAM DONNOE
Vice President / Industrial Psychologist
Bill has over 40 years of experience in personnel selection. Bill develops new examinations and assessment systems, and provides program evaluation and research services for clients.

Bill completed his doctorate in Education, with an emphasis in Organizational Leadership, from the University of San Francisco. He also holds Master’s and Bachelor’s degrees in Psychology from California State University in Sacramento. He is a licensed Industrial Psychologist in California (PSY 11341R), and a recognized expert in federal court on matters related to employment testing.

Unique Law Enforcement Experience (for both Bill Donnoe and the Company) • Assisted in development of California POST Hiring Interview Guidelines for Entry Peace Officer.
• Project Psychologist / Consultant for the City of Sacramento, one of five agencies contributing to / participating in the U.S. Department of Justice project: Hiring in the Spirit of Service. As part of this project Donnoe developed the following: Entry Peace Officer Pre-Employment Psychological Evaluation Guidelines, Entry Peace Officer Oral Interview Guidelines, Entry Peace Officer Writing Skills Assessment, and Police Officer Evaluation Process.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 3 3186

LINDSAY TZUR
Test Services Manager
Lindsay manages written test rental services for clients of Donnoe & Associates.

This includes test assembly and production of Stock Tests, Build-A-Tests, and Custom Written Tests.

Lindsay additionally provides business logistical support for the company. She holds a Bachelor of Fine Arts degree from the Academy of Art University, in San Francisco.

DIANE DONNOE
Chief Financial Officer
Diane manages accounting, contracts, and the day-to-day administrative aspects of the business. Diane has been a key part of the business since 1987.

Diane holds a Bachelor’s degree in Organizational Behavior from the University of San Francisco.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 4 3187
Scope of Services
Donnoe & Associates (Donnoe) is proposing to provide promotional exam services for Police Sergeant, Police Lieutenant, and Police Captain. Our proposed scope of work shown below follows the Scope of Services outlined in the RFP.

For all of these examinations the following will apply to our proposed work:

Professionalism
Our approach will meet or exceed all relevant regularity and professional guidelines for exam development, administration, scoring, and validation (i.e., Principles for the Validation and Use of Personnel Selection Procedures . 5th Edition, 2018, SIOP; and The Uniform Guidelines on Employee Selection Procedures, 1978); City policies; and any current labor contract specifications related to employment testing.

For Police examinations our work will also adhere to current California Commission of Peace Officer Standards and Training (CA-POST) guidelines for testing (e.g., requirement for agencies to address de-escalation during all promotional testing).

Teamwork With Richmond
We will work in partnership with the City of Richmond for all of our services. This will include careful planning of dates, analyses to be completed, subject matter expert (SMES) review of materials, content of exam bulletins, etc.

Documentation, Reports, and Statistics
Donnoe & Associates’ interactions with clients is electronically documented and preserved in our client histories. This will include key decisions, progress notes, any issues or problems encountered, and dates for important events. We will provide complete technical reports, as specified by professional guidelines and agency policy, and upon request from the City.

We are capable of producing relevant statistics on all exam elements, including test performance data, candidate / applicant flow, and test outcomes.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 5 3188
Test Validity
Most of our exam products including Stock Written Tests, Build-A-Test and Custom Written Tests, iAHQ Exams, as well as oral exams, performance exams and assessment centers involve measurement of job knowledge or ability and/or experience and achievements. These types of tests are best supported by content validity. For these Police Promotional Examinations we work closely with you, our client, to ensure that the content of the test is based on the jobs (job analysis, consultation on test assembly, and exam review by your subject matter experts). We will oversee / manage test administration and test scoring, as well as consultation on test score interpretation and passing scores. These steps ensure that the examinations provided to Richmond are valid and administered in a fair and consistent manner.

Post-Exam Support
Donnoe & Associates’ exam development services include support to the agency in the event of a challenge to exam validity. This includes written test protests by candidates. Additionally, exam administration services include support in the event of a challenge to exam administration.

All such challenges are also limited by the policies of the agency related to timing, format, and content of protests or complaints about the outcome of an exam. We will fully support the City with protest analyses, recommendations, and reports.

Dr. William Donnoe is a qualified expert witness in Federal Court on matters related to testing.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 6 3189
Proposed Services for all Ranks: PROJECT PLANNING
We will begin project planning, job analysis and examination plan development by meeting with Police Department Management, and assigned subject matter experts (SMEs). This will 1) define the examination process for each rank, 2) define the reading lists to be associated with each written test, and 3) to ensure a balance of qualifications, exam steps, exam content, and requirements for each rank and across these three ranks.

As part of our job analysis we will analyze the existing qualification requirements by rank, and make recommendations. We will work from our job analysis across the ranks of Sergeant, Lieutenant, and Captain to ensure a balance in m inimum qualification requirements and desirable qualifications – across the ranks.

We will work closely with the City to create job-related examination plans for each rank.

These exam plans will be based on job analysis results, input from RPD SMEs, and organizational considerations including factors such as expected / current vacancies and use of the eligibility lists (Patrol, Administration, Investigations, etc.).

Job Analysis
We would like to begin by completing a job analysis of the three ranks at the same time, before the first exam is conducted. This ensures that there will be a balance across the ranks in terms of how job tasks are specified, and how the knowledge, skill and ability (KSA) requirements of the jobs are specified, reading lists, etc. This further allows tasks and KSAs to build as the jobs change from Officer to Sergeant, Sergeant to Lieutenant, and Lieutenant to Captain.

The job analysis components of our work should be considered a non-confidential process, and the results of these analyses should be available for anyone in the Police Department to view, study, and prepare from for any upcoming testing opportunities.

Our job analysis process for all ranks includes the following steps:
• Review of existing job class specifications, organizations charts, and policies and procedures of the department.
• Consideration of past job analyses, completed by Donnoe & Associates for Sergeant and Lieutenant in the Richmond Police Department in 2014 and 2021.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 7 3190
• Construction of new job analysis questionnaires for each rank. These will be in electronic format and can be completed on-line by respondents (incumbents and supervisors of each rank to be analyzed).
• Compiling and interpretation of the on-line job analysis questionnaire results by Donnoe & Associates.
• Presentation of a draft report for each job analysis to Police Department Management. Once these reports are approved we will provide the language needed for exam bulletins; to be published by Richmond Human Resources. • The job analysis results will also identify the source documents that will be used in construction of the written tests.

The exam plans based on our job analyses will identify tasks and KSAs in order of priority for exam development. For example, tasks and KSAs will be similar to what is shown below.

TASK ANALYSIS 1
Priority 1 Tasks: The following tasks will be directly measured within the exam plan. Tasks within this group may be combined to formulate one or more assessment exercises.

Sample Tasks:
• Supervise a group of officers assigned to a unit or function in the Police Department.
• Provide on-the-job instructions and advice to officers in relation to specific policing or technical problems in the field or during investigations.
• At the scene of an emergency incident or field situation, take command and direct/request resources.
1 Tasks and KSAs shown here are taken directly from Donnoe & Associates’ job analysis of the Richmond Police Sergeant job, as part of the 2014 and 2021 promotional examinations.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 8 3191
Priority 2 Tasks: The following tasks should be directly measured within the exam plan. Tasks within this group may be combined with Priority 1 tasks, to further provide an operational definition of an assessment problem.

Sample Tasks:
• Respond to and investigate officer-involved accidents, shootings and other use of force incidents.
• Meet with citizens to hear complaints.
• Conduct formal and informal counseling sessions with assigned personnel in order to correct work deficiencies and develop work skills.

Priority 3 Tasks: The following tasks may be measured within the exam plan.

Tasks within this group are more likely to represent individual written test questions, of individual oral questions in the assessment.

Sample Tasks:
• Plan, and assist in the execution of, high-risk warrants, raids/police actions, etc.
• Direct and participate in the routine gathering of evidence, questioning of witnesses, and apprehension and interrogation of suspects.

Priority 4 Tasks: The following tasks will not be used to build the exam plan.

Sample Tasks:
• Supervise the custody and care of prisoners.
• Supervise civilians performing administrative and support service duties.

KSA ANALYSIS
Priority 1 KSAs. These will be the foundation of assessment dimensions. These KSAs are measured in the written test and assessment center.

Sample KSAs:
• Knowledge of state and federal criminal law.
• Ability to take command in disorderly situations.
• Ability to effectively work with, and provide services for, citizens in a diverse community.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 9 3192
Priority 2 KSAs. These will be the part of assessment dimensions – with secondary emphasis behind the Priority 1 KSAs. These KSAs should measured in the written test and assessment center.

Sample KSAs:
• Knowledge of the Richmond community, including demographics, issues impacting crime and safety, and resources available. • Ability to recognize performance problems and training needs in assigned personnel and take effective corrective action.

Priority 3 KSAs. These may be indirectly tested.

Sample KSAs:
• Knowledge of labor contracts for those supervised.
• Ability to effectively utilize computers, software, and communications systems in all aspects of the job.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 10 3193
Proposed Services for all Ranks: WRITTEN TESTS
Written test development based on examination plan
The job analysis will provide the specific knowledge statements, and priorities, for testing. Additionally the job analysis process will result in identification of the sources or reference materials that will be used in construction of the written tests.

The exam bulletin will specify the scope of the exam plan. The tests that are developed for each rank will follow the bulletin and the job analysis reports.

Donnoe staff will develop all written test materials and present these to Police Department SMEs for review and validation.

Written test administration
We will work closely with the City of Richmond to provide the City’s written test proctors with guidance, training and oversight for written test administration. Test administration will be very straight-forward, and for a 100 item test the time frame is generally set at two hours.

Written test scoring
Candidates will provide answers to the written tests on Scantron answer forms. Donnoe will score the written tests using Scantron software and hardware.

Written test appeals
We will promptly address any appeals filed by candidates regarding written test items.

This must include conformance of the appeal to established rules of the City.

For any such appeal we will provide an analysis that is based on the source materials that support the test item. We will provide recommendations regarding each such appeal, and we will ask that RPD SMEs weigh-in on these recommendations where an interpretation or opinion is needed.

Following resolution of these appeals, scoring for that test element will be completed.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 11 3194
Proposed Services for all Ranks: ASSESSMENT CENTERS
Assessment center development
Exam Development Steps. We will work with Police Department SMEs to identify the requirements of the job (job analysis), and the emerging issues in the agency. From our job analysis foundation Donnoe & Associates will develop all exam materials. This includes exam questions, instructions to candidates and raters, and exercise-specific grading considerations. All materials are then reviewed and approved by agency SMEs for exam administration.

We do not ask SMEs to develop exam questions and problem sets; this can reduce the overall security of the exam, and place an undue burden on the involved parties. We are experts in job analysis and test construction; we need to rely on the agency SMEs for exam review – they are experts in how the job is used by the agency.

Our Approach. Donnoe & Associates’ approach to assessment center examinations is to build new exam exercises and problem sets for an agency and job, directly from job analysis information and SME input. Our assessment problem sets are job-related, at the difficulty and complexity level of the job, and to the extent feasible represent job simulation problems.

Our assessment exercises never allow candidates to perform in front of each other or in response to each other (e.g., no leaderless groups).

Typical Assessments for Police. For Police assessment center examinations, by rank, our assessments typically include the types of exercises or problem sets shown in the table below. For a typical assessment center we work with Police Department SMEs to select the problem sets that best reflect the needs of the agency, the rank, and are not touching on sensitive topics (e.g., a topic that could point to individuals in the department or the community).

We generally have three or four such assessment problem sets in an examination (for Police Sergeant, Police Lieutenant, or Police Captain).

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 12 3195
Sample Assessment Center Exam Outlines for
Police Sergeant, Police Lieutenant, and Police Captain
Police Sergeant
Sample Assessment
Exercises
Police Lieutenant
Sample Assessment
Exercises
Police Captain
Sample Assessment
Exercises
Critical incident scene
supervision
Post use of force scene
supervision
Roll call briefing on an
assigned topic
Role play with subordinate
Personnel development
exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
Incident command at a
complex emergency event
Internal personnel
investigation
Policy development
exercise
Project management
exercise
Problem analysis exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
Policy and executive level
management exercise
Budget management
exercise
Community partnership
exercise
Operations plan exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
This table lists types of exercises which are also mixed with optional exercise formats that include such elements as:
• Formal oral presentations
• Written reports
• Question-and-answer interviews
• Face-to-face role play meetings with individuals
• Role play meetings with groups (e.g., simulated community meeting) • Problem sets preceded by preparation at the exam site • Problem sets preceded by preparation by the candidate days before the exam (i.e., take-home prep)
• Problem sets with no prep; these problem sets unfold in the exam room (e.g., escalating emergency situation, including optional branching exam tracks based on candidate actions)
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 13 3196
Exam Review by SMEs. All exam materials will be reviewed by Police Department SMEs. We will advise the agency on the constitution of the SME panel to maximize validity and minimize the possibility of a successful candidate appeal.

As descried above, Donnoe develops all test materials then has these materials reviewed and approved by agency SMEs.

This SME review process includes our multiple choice written test questions as well as the assessment exercises and grading considerations.

Research and develop customized job-related exercise based on the Police Departments mission statement
Exam development will draw heavily on the job analysis. Knowledge of the Police Departments mission statement will be part of this job analysis, and will be incorporated into the assessment plans.

Orientation process for candidates
Prior to the first exam element (written test or assessment center), candidates will be provided with an internet link to our standardized exam orientation process. This is a video based link that should answer candidate’s questions about how the exams were developed, how to prepare for a promotional exam, what to expect, and how they will be evaluated. This generally goes to candidates by email, sent by agency Human Resources staff, well before the first exam element is administered. Candidates may view the orientation video repeated times if they wish to do so.

Administration of the assessment centers 2
Rater Training. Raters will receive a link to our on-line rater training portal prior to an exam. This will be completed by raters individually before the exam day. The focus of this training is how to rate candidates, documentation of observations; and how to keep the process fair for candidates. The training is self-administered and takes up to one hour to complete. Raters, as well as agency personnel who complete this training, will receive a Certificate of Training after the exam process. 2 The exam administration model described here is the same approach that we took for the last / 2021 Police Sergeant and Police Lieutenant assessment centers for the City of Richmond. Those exams were very well received by the City, Police Management, the Union, and candidates. Additionally, there were no protests or complaints from candidates in any of those examinations.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 14 3197
On the day of the assessment center, raters are greeted by the agency staff to briefly discuss the agency and the job. Next all raters will meet Donnoe staff through a Zoom or MS Teams connection. Questions will be answered from individual raters. Then teams or panels of raters breakout and go over their specific exercise, unique rating forms, and breakup assigned questions before meeting with candidates.

Exam Administration. With Donnoe & Associates’ assessment center administration the following occurs:
• Raters will complete an on-line self-administered training process prior to exam day.
• On exam day raters meet with Donnoe staff over Zoom or MS Teams to discuss the assigned exam exercises, review the process, and have their questions answered. Donnoe staff will manage this remotely (i.e., we will remain in our offices in Northern California).
• Donnoe & Associates will remotely monitor each exam panel, the schedule, and the process of rating candidates through our digital system. • Confidentiality and exam security will be maintained. • Raters will score candidates using Donnoe & Associates’ proprietary digital rating system. Rating forms are completed independently by raters immediately after examining a candidate. Raters cannot go to the next candidate until all ratings and documentation has been completed for the candidate just examined. • As e-ratings are completed, these are submitted directly to Donnoe & Associates electronically. Raters cannot go back and change ratings once submitted.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 15 3198
Proposed Services for all Ranks: SCORING, METRICS, COMPILATION, AND

RANKING
Scoring metrics, compilation, and ranking.

Written Tests will be machine-scored by Donnoe & Associates. We use Scantron test forms, hardware, and software. All questions will be 4-option multiple choice, with one correct answer. Written test results are compiled and reported by reference or source document.

In addition to raw score tabulation we can provide detailed test item analyses, and overall test performance statistics (e.g., central tendency, variability, reliability, etc.).

Assessment Centers will be scored by trained raters. These raters will use Donnoe electronic rating forms that are completed independently by each rater, for each candidate, in every exam exercise. These rating forms collect ratings by such scoring elements as Key actions, or Rating dimensions. Each rating for must be accompanied by a written rationale that summarizes and describes why a candidate was cored in a particular manner (e.g., High, Medium, Low or Fail). This is in effect a validation statement that justifies ratings in terms of the requirements of the job (as measured by the exercise), the established grading criteria / metrics, and the actions taken, or failed, by the candidate.

For each scoring element in the assessment centers, the rating scale to be used by raters will be limited to the passing values: 100, 95, 90, 85, 80, 75, 70, and the single failing value of 60. This rating scale is shown below in Figure 1.

Score Compilation will strictly follow the language in each exam bulletin. A complete score report will be developed for each candidate that displays 1) every rating, in all exercises and summaries across raters, such as the average rating for the exercise; 2) exam weights by element; 3) summary of the weighted scores by exercises in terms of points earned; and, 4) a composite score that will be the basis of the rankings.

A sample score report for one candidate in the 2014 Richmond Police Sergeant promotional exam is shown in Figure 2. The candidate identity for this sample is protected.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 16 3199
Figure 1. Donnoe & Associates’ Assessment Center Rating Scale 3 Rating Scale

HIGH MEDIUM LOW FAIL
100 95 90 85 80 75 70 60
Typical observations by rating category are listed.

Excellent
G The candidate’s
response to the
problem set and
questions is
excellent.

G The candidate may
have omitted minor
details, but has not
otherwise made
mistakes.

G Clearly
understands the
problem
G Has thorough and
organized
response to the
problem
Very Good
G The candidate has
done a very good
job and has
generally exceeded
rater's
expectations.

G The candidate may
have omitted some
minor required
actions, may have
made minor
technical or
procedural
mistakes.

G The candidate’s
responses may be
somewhat
disorganized
Minimally Acceptable
G The candidate has
minimally met
rater’s expectations
G The candidate may
have omitted some
of the expected or
required actions
G May have
presented a less
effective or less
organized
response than
desired
G Minor mistakes
may have been
observed
G The candidate has
provided an
acceptable but
weak response
G The candidate’s
responses may
have been very
brief
Not Acceptable
G This candidate may
need further
development.

G The candidate has
not demonstrated
that he/she can
safely and/or
effectively perform
the job, as
measured by this
exercise
G The candidate has
made major
mistakes in
response to this
exam problem, with
regard to life safety
or Agency policies
and procedures
G The candidate did
not understand the
problem
G The candidate’s
responses did not
make sense
G The candidate’s
actions may reflect
very negatively on
the Agency
G This is a failing
grade
3 This is a standardized and validated rating scale. Donnoe & Associates developed this rating system and has been successfully using this scoring model for over 35 years.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 17 3200
Figure 2. Sample Score Report 4
Richmond Police Department
2014 Police Sergeant Promotional Exam Results
Candidate Name:

Written Test Results Questions Percent Points
Reference in Test Correct Score Weight Earned
Group Violence Intervention 10 4 62.00% 25% 15.50
California Criminal Investigations 20 9
RPD Policy Manual 20 14
Police Crime Control Strategies 10 6
Leadership on the Line 10 6
Racial Reconciliation 5 4
Summary of Findings – APD 2 1
The Leadership Challenge 13 10
Stronger, Safer Communities 5 4
Emotional Intelligence 5 4
Panel A. Take-Home Research Problem Points
Rating Dimension Rater 1 Rater 2 Average Weight Earned
Written Communication Skills 85 75 88.13 25% 22.03
Oral Communication Skills 90 85
Leadership Skills 95 90
Policing Skills / Richmond 95 90
Panel B. Supervision + Leadership Exercise Points
Rating Dimension Rater 3 Rater 4 Average Weight Earned
Problem Analysis + Decision Making 100 100 100.00 25% 25.00 Communication Skills 100 100
Leadership Skills 100 100
Supervision Skills 100 100
Panel C. Critical Incident Exercise Points
Rating Dimension Rater 5 Rater 6 Average Weight Earned
Problem Analysis + Decision Making 75 75 81.50 25% 20.38 Command and Control Skills 85 85
Leadership Skills 85 85
Supervision Skills 80 85
Policing Skills / Richmond 80 80
Overall Assessment Center Score = 89.88
Overall Exam Score (WT + AC) = 82.91
4 This is for one actual candidate in the Richmond Police Sergeant promotional examination of 2014.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 18 3201
Compile and provide candidate scores.

Scores will be based on the examination plan, and will follow the exam bulletin directly in terms of exam elements and weights. Donnoe & Associates will have the completed score reports available and presented to the City within five working days of exam completion. This will include a rank-ordered score report based on final weighted examination scores.

We will also advise the City on entering our exam scores into applicant tracking software to avoid non-planned software changes to scores and ranks (e.g., z-scores).

Feedback from candidates
As candidates complete the assessment center process for each rank, they will be requested to provide feedback through a questionnaire.

This questionnaire will ask about each person’s personal experience in terms of jobrelatedness of the test components, clarify of verbal and written instructions provided during the test, and their feelings about how they were treated by raters and staff throughout the exam process. This occurs at the exam site while the experience is very fresh for the candidates, and well prior to receipt of their score reports, feedback reports, and rankings.

The results of this post-exam candidate questionnaire will be compiled into a report for Human Resource staff and Police Department Management.

Assistance with scoring errors and omissions
We will provide assistance to the City throughout the contract to ensure that errors are minimized, materials are accurate, and that a professional image is presented.

Our scoring system minimizes errors in the following ways:
• Written tests are machine-scored.
• Assessment scoring is completed by raters using our proprietary on-line digital rating forms; raters enter scores, not our staff.
• During the assessment scoring process our staff continually evaluate rater’s use of the digital rating forms, and their adherence to our instructions. • When the exam is finished the score reports are built by cutting and pasting data from raters into a spreadsheet. We double-check this before finalizing score reports.
• When our score reports are provided to our client we ask them to double check that the weights and components align with their interpretation of policy and exam bulletin language.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 19 3202
If an error is observed we will acknowledge this and correct it immediately.

We will also work with the City to make sure that exam scores are accurately entered into the City’s applicant tracking system.
5 For example, some tracking systems will
“standardize or normalize” scores and apply weights other than as intended. We will work with the City to ensure that this type of error does not occur.

Feedback to candidates
After the score reports have been validated as error free, final score reports are provided to the City. At this time we will additionally provide feedback reports for each candidate. These feedback reports speak for themselves and do not have to be verbally explained to candidates. Such verbal explanations can result in mis-interpretation of data by either a candidate or the person providing the explanations. Our candidate feedback reports include the following elements:
• A brief description of each exercise in the assessment center. • A copy of the rating dimensions, as defined for the raters. • A complete candidate-specific score report (the same candidate score report as provided to the City).
• A score interpretation / feedback guide is provided with the feedback report. A copy of our standardized score interpretation is shown below in Figure 3 (Guide to Understanding Your Assessment Center Ratings).
• A copy of all rater comments, by exercise. These comments are typed by raters during the exam (i.e., rater’s validation statement) and are not edited, retyped, or interpreted by Donnoe staff.
• A copy of the rating scale.
5 Some applicant tracking systems are known to convert pre-weighted ratings to z-scores then weight again, and set a new non-valid cutoff to the distribution.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 20 3203
Figure 3. Guide to Understanding Your Assessment Center Ratings If your ratings for an exam part / dimension are in the range of:
95 to 100 (EXCELLENT) 80 to 90 (VERY GOOD)
Feedback: Your performance has exceeded
assessors’ expectations. For this exercise
your performance was excellent, in relation to
the requirements of the job. This means you
responded better than expected, and
addressed most or all of the important rating
criteria in your response.

Suggestions for improvement:
• Keep up the good work.

Feedback: Your performance overall is good
and has met the requirements of the job; or,
your performance was very good, but also
included some minor technical or procedural
mistakes (such mistakes could include a
somewhat incorrect response or a lack of
detail in your response).

This means you responded as expected in
relation to the requirements of the job, and
addressed important rating criteria in your
response (i.e., there is room for
improvement).

Suggestions for improvement: This is area in
which improvement can occur with:
• pre-exam practice and rehearsal,
and/or
• pre-exam review of policies and
procedures, and/or
• be aware that minor deviations from
verbal or written instructions in the
exam can decrease your ratings.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 21 3204
If your ratings for an exam part / dimension are in the range of:
70 to 75 (MINIMALLY ACCEPTABLE) 60 (FAIL / NOT ACCEPTABLE) Feedback: Your performance is acceptable,
and reflects both a minimally safe and
effective performance, but it could have been
much better. It is important to note that this
rating can correspond to a number of
different types of response patterns,
including any or all of the following:
• you may have performed very well
throughout the exercise, but you also
made one or more important errors
(this could be because you did
something wrong or you failed to do
something that was very important);
or,
• your individual strengths are not in
areas assessed by this problem (i.e.,
it was a tough problem for you, based
on your experience and preparation);
or,
• you may have simply not been very
prepared for this problem, including
misinterpretation of written or verbal
instructions.

Suggestions for improvement: This is area in
which improvement can occur with:
• pre-exam practice and rehearsal,
and/or
• pre-exam review of policies and
procedures,
• a clear understanding of the role of
the job being tested and the
responsibilities of this job in situations
reflected by the exam part / exercise /
questions, and/or
• be aware that deviations from verbal
or written instructions in the exam can
decrease your ratings.

Feedback: Your performance is below
assessor’s expectations. You may have
generally met the assessor's expectations on
some parts of this exercise. However,
negative behaviors and errors have been
observed in relation to this assessment
dimension, especially concerning major
elements of the exam part / exercise. In this
exam part, you have not demonstrated the
Knowledge, Skills, and Abilities needed to
safely or effectively perform the job.

Suggestions for improvement: This is clearly
an area where you can improve.

Improvement can occur with:
• pre-exam practice and rehearsal,
and/or pre-exam review of policies
and procedures,
• a clear understanding of the role and
responsibilities of this job in situations
reflected by the assessment exercise,
and/or
• close adherence to verbal or written
instructions in the examination.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 22 3205
Cost Information / Fees for Services
Fees shown are by rank. These are flat fees.

Fees are not dependent upon the number of candidates or the number of days needed for exam administration.

We do not charge for our travel, overhead, or other project expenses.

Invoicing occurs immediately prior to test administration. We do not ask for funding to get started.

Fees shown below are the same fees that we proposed and applied in the 2021 exams for the City of Richmond.

Fees by Rank
Police Sergeant promotional exam, as described above: $13,500 Police Lieutenant promotional exam, as described above: $12,500 Police Captain promotional exam, as described above: $12,500 Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 23 3206
Business Information for Donnoe & Associates, Inc.

Shipping Address / Office Location
Donnoe & Associates, Inc.
10940 Fair Oaks Blvd.

Suite 700
Fair Oaks, CA 95628
Phones
Phone (916) 928-4911
Toll Free (877) 22-EXAMS
Fax (916) 928-0911
Web Address and Email
www.donnoe.com
[email protected]
Incorporated in California. Corporate Officers include:

1. Michael Donnoe, President

2. Dr. William Donnoe, Vice President / Industrial Psychologist

3. Diane E. Donnoe, Chief Financial Officer
Tax ID Number: 68-0427030
State of CA Certified MicroBusiness, ID Number 55257. Current certification is valid through 11/30/23.

Professional Business Insurance
Donnoe & Associates, Inc maintains all of the required insurance, specified in the RFP, including:

1. Commercial General Liability coverage

2. Office Automobile Liability coverage

3. Workers’ Compensation Insurance

4. Professional Liability or Errors & Omissions Liability Insurance Accord policies / documentation will be provided upon request, or upon contract.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 24 3207
References for Related Work
Agency Name Contact Person
Alhambra Police Department, CA Garrett Kennedy, Chief of Police (626) 570-5151 [email protected]
Bernalillo County Sheriff, NM John Allen, Sheriff (505) 468-7100 [email protected]
Fairfield Police Department, CA Angela Broaddus, HR Mgr (707) 428-7396 [email protected]
Or:

Dan Marshall, Chief of Police
(707) 428-7374
Fresno Police Department, CA Sandra Chavez-Martin, HR Manager (559) 621-6988
[email protected]
Inglewood Police Department, CA Jose Cortes, Human Resources Director [email protected]
(310) 412-5368
Or:

Mark Fronterotta, Chief of Police
(310) 412-5200
Laguna Beach Police Department, CA Aggie Nesh, HR/Risk Mgr (949) 497-0311 [email protected]
Los Altos Police Department, CA Angela Averiett, Chief of Police (650) 947-2770 [email protected]
Multnomah County Sheriff, OR Jennifer Ott, Human Resources Director (503) 988-4437 [email protected]
Santa Fe Police Department, NM Ben Valdez, Deputy Chief of Police (505) 955-5040 [email protected]
Woodland Police Department, CA Rachael Smith, Senior HR Analyst (530) 661-5809
[email protected]
Additional clients are listed on the following pages. Upon request, information can be provided about any of these references and exam projects.

Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 25 3208
Donnoe & Associates’ Clients
Our clients are in the
green states.

References are shown on the required forms for the RFP. Additional references and exam project descriptions will be provided for any of clients upon request.

A partial listing of our clients includes:
• Addison, IL
• Albany, OR
• Albuquerque, NM
• Alhambra, CA
• Allied Technology Group, CA
• American River Fire District, CA
• Anaheim, CA
• Anchorage, AK
• Arcadia, CA
• Aurora, CO
• Arcata, CA
• Arcata Fire Protection District, CA
• Aubrey Fire Department, TX
• Auburn, ME
• Avon, CO
• Azusa, CA
• Bakersfield, CA
• Baldwin Park, CA
• Banning, CA
• Bay Area Rapid Transit Dist, CA
• Bell Gardens, CA
• Bellflower, CA
• Bellingham, WA
• Benton County Fire Dist, WA
• Berkeley, CA
• Bernalillo County Deputy Sheriff’s
Association, NM
• Bernalillo County Fire Department,
NM
• Bernalillo County Sheriff, NM
• Bernalillo County Detention Center
(MDC), NM
• Beverly Hills, CA
• Bingen-White Salmon Civil Service,
WA
• Bothell, WA
• Boulder, CO
• Brea, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 26 3209
• Bremerton, WA
• Brighton Fire Rescue District, CO
• Buda, TX
• Burbank, CA
• Burlington, WA
• CA Dept of Consumer Affairs,
• Board of Behavioral Sciences
• Board of Geologists and
Geophysicists
• Bureau of Automotive Repair
• Contractor's State License Board
• Structural Pest Control Board
• CA Department of Corrections and
Rehabilitation / Youth Authority
• CA Department of Personnel
Administration
• CA Emergency Medical Services
Authority
• CA Highway Patrol
• CA State Personnel Board
• CA State University, Channel Islands
• CA State University, San Bernardino
• CA Water Resource Control Board
• Cal Poly Pomona Police
Department, CA
• California Water Environment
Association, Oakland, CA
• Cambria Community Services
District, CA
• Carlinville, IL
• Carlsbad, CA
• Carpinteria, CA
• Carson, CA
• Cass County Sheriff's Office, NE
• Central Fire Protection District, CA
• Central Kitsap Fire & Rescue, WA
• Chardon, OH
• Cheyenne, WY
• Chicago Water Reclamation, IL
• Chico, CA
• Chula Vista, CA
• Clark County, WA
• Clarksville Police Department, TN
• Clarksville-Montgomery County
E-911, TN
• Clovis, CA
• Colton, CA
• Compton, CA
• Concord, CA
• Consumnes Community Services
Dist, CA
• Contra Costa Water District, CA
• Corona, CA
• Coronado, CA
• Corpus Christi, TX
• Corte Madera, CA
• Corvallis, OR
• Costa Mesa, CA
• Culver City, CA
• Cypress, CA
• Dearborn Heights, MI
• Del Mar, CA
• Denver, CO
• Des Plaines, IL
• Dixon, CA
• Douglas, AZ
• Douglas County, NV
• Douglas County Fire District #2, WA
• Downey, CA
• East Bay Regional Park District, CA
• East Contra Costa Fire, CA
• East Diablo Fire District, CA
• El Cajon, CA
• El Cerrito, CA
• El Dorado County, CA
• El Dorado Emergency Services, CA
• El Dorado Hills Fire Department, CA
• Elma, WA
• El Monte, CA
• El Segundo, CA
• Emeryville, CA
• Encinitas, CA
• Englewood, CO
• Escalon Fire Protection District, CA
• Escondido, CA
• Estes Park, CO
• Eureka, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 27 3210
• Evanston, IL
• Everett, WA
• Fairfax County, VA
• Fairfield, OH
• Fallbrook Public Utility District, CA
• Federal Way, WA
• Ferguson, MO
• Fontana, CA
• Foresthill Fire Protection District, CA
• Fort Collins, CO
• Fort Mojave Mesa Fire Dist, AZ
• Fort Osage Fire Protection District,
MO
• Fountain Valley, CA
• Frankfort Fire & EMS, KY
• Frederick-Firestone Fire District, CO
• Fremont, CA
• French Camp McKinley Fire District,
CA
• Fresno, CA
• Fresno County, CA
• Fullerton, CA
• Gallup, NM
• Galt, CA
• Gardena, CA
• Gig Harbor, WA
• Glendale, CA
• Glendora, CA
• Golden Gate Bridge, Highway &
Transportation District
• Golden One Credit Union, CA
• Grass Valley, CA
• Greater Los Angeles County Vector
Control Dist, CA
• Gustine, CA
• Harrisonville, MO
• Hawthorne, CA
• Hays County Sheriff's Office, TX
• Henderson, NV
• Hercules, CA
• Hermosa Beach, CA
• Hollister Fire Dept, CA
• Huntington Beach, CA
• Imperial Beach, CA
• Independence MO
• Inland Empire Utilities Agency, CA
• Irvine, CA
• Inglewood, CA
• Jackson County Fire District 3, OR
• Keene Police Department, NH
• Kern High School District Police
Department, CA
• Kern County, CA
• Kilgore, TX
• King County Sheriff, WA
• King County 911 Office, WA
• Kings County, CA
• Kittitas County Fire District 2, WA
• Klein, TX
• Klickitat County, WA
• Knightdale, NC
• Laguna Beach, CA
• Lake Hills Fire Dept, IN
• Lakewood, WA
• La Mirada, CA
• Lancaster, CA
• LaPuente Valley ROP, CA
• Las Cruces, NM
• Las Vegas, NV
• Las Vegas Valley Water, NV
• Lathrop, CA
• Lathrop-Manteca Fire District, CA
• LaVerne, CA
• Lawndale, CA
• Lincoln, NE
• Lincoln City, OR
• Livermore, CA
• Livermore-Pleasanton Fire, CA
• Lodi, CA
• Loma Linda, CA
• Long Beach, CA
• Longmont, CO
• Longview Fire Department, TX
• Los Alamitos PD, CA
• Los Alamos County, NM
• Los Angeles County, CA
• Lower Moreland Township School
District, PA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 28 3211
• Lynden, WA
• Lynnwood, WA
• Madera County, CA
• Mammoth Lakes Police Dept, CA
• Mandan, ND
• Manhattan Beach, CA
• Manteca, CA
• Marshfield Fire Protection District,
MO
• Marysville, WA
• McFarland, CA
• Meeks Bay Fire Protection District,
CA
• Menifee, CA
• Merced, CA
• Mesa Water District, CA
• Metro Park Dist of Tacoma, WA
• Mid-Carmel Valley Fire Dist, CA
• Mill Creek, WA
• Milpitas, CA
• Minneapolis, MN
• Mission Viejo, CA
• Modesto, CA
• Modesto Irrigation District, CA
• Mohave County, AZ
• Mono County Sheriff's Office, CA
• Montebello, CA
• Montecito Fire District, CA
• Monterey County Regional Fire
District, CA
• Monterey Park, CA
• Montgomery County Fire/EMS, KY
• Montgomery County E-911, TN
• Moraga-Orinda Fire, CA
• Mountain View, CA
• Mukilteo Police Department, WA
• Multnomah County Sheriff, OR
• Murrieta Fire Department, CA
• Nacogdoches, TX
• Napa, CA
• National City, CA
• New Hope, MN
• New Mexico State University Fire
Department, NM
• Newark, CA
• Newport Beach, CA
• NORCOM, WA
• North Central Fire Protection District,
CA
• North County Fire District, CA
• North Kansas City Fire Department,
MO
• North Star Fire Dept, CA
• North Washington Fire Dist, CO
• Oakdale Police Department, CA
• Oakland, CA
• Oakland Housing Authority, CA
• Oakley, CA
• Oak Park, IL
• Oceanside, CA
• Olympia, WA
• Olympic Valley Fire Department, CA
• Ontario, CA
• Orange, CA
• Orange County, CA
• Orange County Fire Authority, CA
• Orange County Sanitation District,
CA
• Oxnard, CA
• Pacific Grove, CA
• Pacifica, CA
• Palm Springs, CA
• Palo Alto, CA
• Palomar College, CA
• Palos Verdes Estates, CA
• Parker, CO
• Pasadena, CA
• Pasco, WA
• Patterson, CA
• Pendleton Fire Dept, OR
• Penryn Fire District, CA
• Pico Rivera, CA
• Piedmont, CA
• Pierce County Sheriff, WA
• Pittsburg, CA
• Placer Hills Fire District, CA
• Pleasant Hill, CA
• Plumas County, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 29 3212
• Pomona, CA
• Portland Fire Bureau, OR
• Portland Police Bureau, OR
• Portsmouth, RI
• Police Foundation, DC
• Port Hueneme, CA
• Port of Long Beach, CA
• Port of Seattle Police Dept, WA
• Portage, MI
• Poway, CA
• Prince William County, VA
• Provo City, UT
• Poudre Fire Authority, CO
• Puget Sound Regional Fire
Authority, WA
• Puyallup, WA
• Rathdrum, ID
• Redondo Beach, CA
• Renton, WA
• Rention Regional Fire Authority, WA
• Rialto, CA
• Richmond, CA
• Riverside, CA
• Rocklin, CA
• Rocky Mountain Fire Protect Dist,
CO
• Rohnert Park, CA
• Rolla Fire and Rescue, MO
• Rolla Rural Fire Protection District,
MO
• Sacramento, CA
• Sacramento Housing &
Redevelopment Agency, CA
• Sacramento Metro Fire Dist, CA
• Sacramento Municipal Utility District,
CA
• Sacramento Regional Transit, CA
• San Bernardino, CA
• San Bernardino County Employees’
Retirement Association, CA
• San Buena Ventura, CA
• San Diego, CA
• San Diego County Water Authority,
CA
• San Francisco, CA
• San Francisco Housing Authority,
CA
• San Gabriel, CA
• San Jose, CA
• San Luis Obispo, CA
• San Marcos Fire Department, TX
• San Marino, CA
• San Ramon Valley Fire, CA
• Sandy, UT
• Sanger, CA
• Santa Ana, CA
• Santa Ana Watershed Project
Authority, CA
• Santa Barbara, CA
• Santa Barbara County, CA
• Santa Clara Valley Transportation
Authority, CA
• Santa Clara Valley Water District,
CA
• Santa Cruz County, CA
• Santa Cruz County, AZ
• Santa Fe, NM
• Santa Fe County, NM
• Santa Fe Regional Communications
Center, NM
• Santa Fe Springs, CA
• Santa Monica, CA
• Santa Rosa, CA
• Santee, CA
• Scotts Bluff 911 Center, NB
• Scottsdale, AZ
• Seal Beach, CA
• Seaside, CA
• Seatac, WA
• Seattle, WA
• Selma Fire Dept., CA
• Sierra County Sheriff, CA
• Sierra Madre, CA
• Signal Hill PD, CA
• Snohomish County, WA
• Solana Beach, CA
• Solano County, CA
• Sonora, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 30 3213
• South Coast Air Quality Mgmt
District, CA
• South Gate, CA
• South Lake Tahoe, CA
• South Metro Fire District, CO
• South Pasadena, CA
• South San Francisco, CA
• Southern CA Regional Rail Authority,
CA
• Sparks, NV
• Spring Fire Dept, TX
• St. Clair Fire Protection District, MO
• St. Johns Fire Department, IN
• Stanislaus County, CA
• Stockton, CA
• Streamwood, IL
• Superstition Fire & Medical, AZ
• Sweetwater Authority, CA
• Syracuse, UT
• Tacoma, WA
• Taft, CA
• Tehachapi, CA
• Texarkana, TX
• Thurston County, WA
• Torrance, CA
• Torrington, CT
• Tracy, CA
• Truckee Fire District, CA
• Truckee Meadows Fire, NV
• Truckee Meadows Regional
Planning Agency, NV
• Tulare County, CA
• Tustin,CA
• UC Davis Fire Dept., CA
• Ukiah, CA
• Upland, CA
• U.S.Dept of Justice – COPS,
Washington DC
• US West Communications, CO
• Vacaville, CA
• Vallejo, CA
• Valley Communications Center, WA
• Vancouver, WA
• Ventura County Sheriff's Office, CA
• Vernon, CA
• Vista, CA
• Walnut Creek, CA
• Washington County Sheriff's Office,
NE
• Washoe County, NV
• Water Reclamation District of
Greater Chicago, IL
• Waterloo Morada Rural Fire
Protection District, CA
• Wausau, WI
• Websters Grove, MO
• Wentzville Fire Protection District,
MO
• West Carrollton, OH
• West Covina, CA
• West Des Moines, IA
• West Metro Fire District, CO
• West Muskingum School District, OH
• West Sacramento, CA
• West Valley City, UT
• Westminster, CA
• Westminster, CO
• Whiteside County Sheriff's Office, IL
• Whittier, CA
• Winchester Fire & Rescue, VA
• Woodbridge Fire District, CA
• Woodland, CA
• Woodlands Fire Department, TX
• Wyoming Natl Guard, WY
• Xenia, OH
• Yocha Dehe Fire Dept., CA
• Yolo County, CA
• Yuba City, CA
• Yuma, AZ
• Yuma County Sheriff, AZ
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 31 3214
Request for Proposal
Promotional Testing for Police Sergeants, Lieutenants and Captains Release Date: July 26, 2023
Deadline for Submittal: August 17, 2023, 5:00PM

Page 32151 ends

Richmond City CouncilNovember 4, 2025

Richmond City Council
November 4, 2025