Chino City Council
September 16, 2025

 Site planning and architectural design principles.
 Principles of advanced mathematics and their application to planning work.  Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, oversee, and manage the staff and operations of the Planning Division.  Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Provide administrative, management, and professional leadership for the division.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
 Evaluate and develop improvements in operations, procedures, policies, or methods.  Administer complex, technical, and sensitive planning, development, and related programs in an independent and cooperative manner.
 Interpret and apply provisions of codes, regulations, statutes, and ordinances relevant to City planning activities.
 Supervise and participate in the collection, analysis, and interpretation of data pertaining to planning, advanced planning, economic development, and housing functions.  Evaluate proposals and recommend denial, approval, or conditional approval, or make changes, as necessary.
 Make clear public presentations.
 Perform mathematical calculations quickly and accurately.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze, interpret, summarize, and present technical information and data in an effective manner.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
381
September 2025
FLSA: Exempt

CITY TRAFFIC ENGINEER

DEFINITION
Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of the Transportation and Right of Way Permits and Inspection Divisions, including traffic engineering, transportation planning, permitting, and inspection activities related to the City’s utility, land development engineering and capital improvement projects; participates in the development of policies and strategies for division operations; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Director of Public Works in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Public Works. Exercises direct supervision over supervisory, professional, technical, and administrative support staff.

CLASS CHARACTERISTICS
This is a management classification responsible for managing divisions in the Public Works Department.

The incumbent is responsible for developing and implementing policies and procedures for assigned divisions, including short- and long-term planning, budget administration and reporting, and coordination of key programs/projects with other City divisions and departments and external agencies. Positions apply advanced management principles and strategic thinking to decisions that impact the organization as a whole and the public being served. Positions generally serve as advisors and contributors to executive management on policies, procedures, and major City initiatives.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, manages, and oversees the daily functions, operations, and activities of the Transportation & Right of Way Permits & Inspection Divisions, including traffic engineering, permitting, inspection, and transportation planning activities related to the City’s transportation, utility, land development engineering and capital improvement projects. Participates in the development and implementation of goals, objectives, policies, and priorities for these divisions; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.  Participates in the development, administration, and oversight of division budgets; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.  Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.  Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality. 382
City Traffic Engineer

 Advises City staff regarding traffic, transportation, Right of Way permitting, and inspection related topics, including planning, design, construction, operation, and maintenance.  Approves encroachment permits, traffic control, signal construction, and signal modification plans; manages the City’s Traffic Management Center.
 Participates in and provides expertise and support to the Police Department Traffic Unit, Development Review Committee, Planning Commission, and City Council on matters relating to transportation and traffic; chairs the City’s Traffic Advisory Committee.
 Administers grants for transportation projects; directs the preparation of grant applications; develops expenditure plans and monitors expenditures to maintain funding eligibility.  Prepares and presents staff and agenda reports, and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.  Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.  Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary.  Attends and participates in professional group meetings; stays abreast of new trends and innovations in traffic engineering and transportation planning; research emerging products and enhancements and their applicability to City needs.
 Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
 Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.  Directs the establishment and maintenance of working and official division files.  Ensures staff compliance with City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
 Principles and practices of budget development and administration.  Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.  Principles and practices of contract administration and management.  Principles, practices, and methods of transportation planning and traffic engineering.  Laws, ordinances, and regulations governing right-of-way permitting and inspection, the design and construction of traffic and transportation improvements. 383
City Traffic Engineer

 Municipal government and issues of concern to developers, property owners, contractors, private engineers, and others when dealing with permits, inspection, traffic, and transportation matters.  Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned divisions.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, oversee, and manage the staff and operations of the Transportation and Right of Way Permits & Inspection Divisions.
 Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Provide administrative, management, and professional leadership for the divisions.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
 Evaluate and develop improvements in operations, procedures, policies, or methods.  Develop, understand, explain, and apply comprehensive plans and policies to meet the City's permits, inspection, and transportation needs.
 Interpret financial statements and cost accounting reports.  Plan, schedule, prioritize, and monitor work progress.  Interpret construction related challenges; provide technical guidance to staff.  Write grants for permitting, inspection, and transportation projects.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze, interpret, summarize, and present technical information and data in an effective manner.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
384
City Traffic Engineer

 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in civil engineering, traffic engineering, transportation planning, urban planning, or a related field.

Experience:
 Five (5) years of increasingly responsible traffic engineering experience, including three (3) years of experience in a supervisory or management capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Certificate of Registration as a Traffic or Civil Engineer in the State of California, to be maintained throughout employment.

PHYSICAL DEMANDS
When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Agency sites; vision to inspect site conditions and work in progress. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 10 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
385
City Planner

 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in urban planning, land development, economics, public administration, architecture, or a related field.

Experience:
 Five (5) years of responsible experience performing complex work related to planning, economic development, or a related field, including two (2) years of experience in a supervisory or management capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 386
September 2025
FLSA: Exempt

CLINICAL PROGRAM MANAGER

DEFINITION
Under general direction, provides clinical supervision of unlicensed clinicians; supports the work of licensed staff conducting individual, small group, and family and marriage counseling and court-mandated classes; oversees the completion and maintenance of client and program files; provides complex staff assistance to management staff in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises clinical supervision over unlicensed clinicians, and technical and functional direction to lower-level staff.

CLASS CHARACTERISTICS
This classification is responsible for providing clinical supervision for unlicensed staff and planning, organizing, and managing the work of licensed staff conducting individual, small group, and family and marriage counseling and court-mandated classes. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the program. Employees serve as a specialist, liaison, and advocate for the program, with regular contact and interactions with City senior management positions, other public agencies, public and private community organizations, regulatory and governmental agencies, and members of the public.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Provides technical and functional direction to assigned staff; reviews and controls quality of work; trains employees in work methods; inspects and evaluates work in progress and upon completion to ensure activities are performed in accordance with City standards, policies, and procedures.  Continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; identifies opportunities and makes recommendations for improvement.  Evaluates program effectiveness in meeting client needs in line with scope of work; recommends and implements procedural changes to enhance program effectiveness, including those required for program compliance.
 Conducts clinical case conferences with licensed and non-licensed staff to evaluate case progress; provides consultative direction to staff; develops staff awareness and skills; provides information and training on the latest service techniques.
 Provides individual and group supervision, training, and chart auditing for interns completing pre-and post-master’s internships and unlicensed clinical staff; teaches and supervises clinical skills, appropriate roles and boundaries, and ethical and legal criteria; reviews intern strategies for behavioral health treatment and case management; provides critical and constructive feedback.  Reviews, audits, and ensures staff maintain and submit accurate, detailed, and thorough documentation, case records, and notes of activities and services related to client care; provides feedback. 387
Clinical Program Manager

 Performs crisis intervention; evaluates individuals to identify level of stable behavior; provides support and assistance in problem resolution; coordinates or arranges for the provision of appropriate care services.
 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
 Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies.  Prepares a variety of written reports, memoranda, and correspondence; prepares statistical information as requested; researches, prepares, and presents various reports to management.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles of providing functional direction and training.  Principals, procedures, and practices of record keeping.  Laws and regulations pertaining to the supervision of trainees and the practice of marriage, family, and child counseling.
 Recognized methods of treatment in dealing with individuals with behavioral and emotional problems.  Principles, methods, and techniques of marriage, family, and child counseling.  Characteristics of family relationships and family and group dynamics.  Principles and practices of crisis intervention, group and individual therapy, and case management.  Methods and techniques of interviewing clients to assess and evaluate service needs.  Methods and techniques of observing and accurately describing and documenting client behaviors.  Community demographics including socioeconomic and cultural factors.  Community resources available which assist clients in recovery including housing, employment, education, medical and behavioral health sources.
 Principles and practices of case documentation and maintenance of complex and comprehensive records.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Supervise, evaluate, and train college level student interns.  Plan and schedule work, set priorities, and monitor work progress.  Assess and evaluate client program eligibility and treatment option needs.  Conduct effective individual and small group counseling. 388
Clinical Program Manager

 Recognize potential crisis situations and intervene accordingly.  Maintain client confidentiality.
 Assess situations involving clients and respond in a timely and effective manner utilizing a variety of appropriate techniques.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a master’s degree from an accredited college or university with major coursework in counseling, social work, clinical psychology, or a related field.

Experience:
 Two (2) years of experience providing marriage and family therapy, clinical supervision, or psychotherapy, with an average of 5 client contact hours per week.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Marriage and Family Therapist license from the California Board of Behavioral Sciences, a Psychologist license from the California Board of Psychology, or a Physician certified in psychiatry by the American Board of Psychiatry and Neurology, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 389
September 2025
FLSA: Non-Exempt

CODE COMPLIANCE INSPECTOR I/II

DEFINITION
Under immediate supervision (Code Compliance Inspector I) or general supervision (Code Compliance Inspector II), performs a variety of routine to complex technical and public contact duties related to the City’s code compliance program, including the identification, investigation, and correction of violations of the City’s municipal, zoning, housing, development, and signage codes; investigates citizen complaints of public nuisances and health and safety issues; seeks voluntary compliance and implements compliance techniques; issues citations, as needed; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision (Code Compliance Inspector I) or general supervision (Code Compliance Inspector II) from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
Code Compliance Inspector I: This is the entry-level classification in the Code Compliance Inspector series.

Initially under close supervision, incumbents learn and perform a wide variety of code violation identification, investigation, and correction work. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Code Compliance Inspector II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Code Compliance Inspector II: This is the fully qualified journey-level classification in the Code Compliance Inspector series. Positions at this level are distinguished from the Code Compliance Inspector I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Code Compliance Inspector class series are flexibly staffed and positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Positions at the Code Compliance Inspector I level may perform some of these duties and responsibilities in a learning capacity.
390
Code Compliance Inspector I/II

 Informs property owners, business owners, and citizens of City municipal, zoning, and related codes; provides information, directions, and guidance for compliance.  Develops innovative approaches to encourage property owners and business managers to voluntarily maintain and upgrade properties to achieve compliance with applicable codes.  Identifies alternative methods to achieve code compliance involving interpretation and application of related laws, ordinances, and regulations.
 Coordinates the receipt of complaints regarding public nuisances and zoning, sign, parking, and land use ordinance violations; prepares investigatory files by establishing identity of the responsible party, verifying parcel address, and compiling other information necessary to the conduct of investigations and enforcement actions.
 Conducts inspections; documents violations by securing photographs and other pertinent data; prepares case reports and maintains detailed records and logs; issues citations, notices of violation, and other related notices as required by the City’s municipal code.  Prepares abatement letters; receives inquiries and provides information to complainants, attorneys, and property owners involved in code violation cases; prepares other related correspondence.  Enforces business license and home occupation permit requirements; performs inspections for the license/permit approval process; posts notices on properties; interviews applicants and neighbors.  Conducts inspections based on building department violations or lack of building permits; monitors building permit violations to ensure they are corrected in a safe and timely manner.  Assists the Public Works Department with jobsite inspections and leads compliance efforts to address identified violations on jobsites, including unpermitted contract work or working outside the scope of approved permits.
 Prepares cases for legal action; summarizes evidence; may testify as a witness.  Provides code compliance related technical assistance to the Police Department; assists Building Inspectors in the performance of their duties, as requested; assists the Code Compliance Supervisor with providing training and guidance to code compliance volunteers.  Provides input to management regarding the process of reviewing and updating the City’s municipal codes.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Positions at the Code Compliance Inspector I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:
 Principles, practices, methods, and techniques of code violation investigation and compliance.  Methods and procedures used in code compliance including citation issuance procedures, methods used to obtain various types of inspection warrants, and principles used to prepare documents used in the legal process.
 Practices for documenting inspections, correcting violations, and carrying through on enforcement options.
 Planning, zoning, building inspection, and safety laws and concepts.  Court etiquette and rules of evidence including photographic evidence. 391
Code Compliance Inspector I/II

 Requirements of municipal code, zoning, and related codes, ordinances, and regulations.  Legal descriptions and boundary maps of real property and legal terminology as used in code compliance.
 Research and reporting methods, techniques, and procedures.  Recordkeeping principles and procedures.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Explain codes and regulations to property owners, residents, and others.  Respond to inquiries, complaints, and requests for service in a fair, tactful, and timely manner.  Deescalate conflict and develop effective solutions.
 Read and interpret maps, plans, and legal descriptions.  Maintain accurate logs, records, and basic written records of work performed.  Read and interpret laws and other pertinent documentation governing zoning, development standards, property maintenance, and vehicle abatement.
 Make accurate arithmetic, financial, and statistical computations.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Code Compliance Inspector I/II: Equivalent to completion of the twelfth (12th) grade, supplemented by specialized training.

Experience:
 Code Compliance Inspector I: One (1) year of technical or clerical experience in code compliance, building inspections, or a related field.
 Code Compliance Inspector II: Two (2) years of increasingly responsible code compliance experience. 392
Code Compliance Inspector I/II

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Code Enforcement Officer certification, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months from appointment, a valid P.C. 832 Arrest, Search, and Seizure certificate, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months or appointment, a valid Oleoresin Capsicum Aerosol (Pepper Spray) Training certificate, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months of appointment, a valid CPR certificate, to be maintained throughout employment.

PHYSICAL DEMANDS
When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Agency sites; vision to inspect site conditions and work in progress.  The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 20 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
393
September 2025
FLSA: Non-Exempt

CODE COMPLIANCE TECHNICIAN

DEFINITION
Under general supervision, receives and responds to complaints and general inquiries related to City’s Code Compliance program; explains municipal code sections related to zoning, signs, property maintenance, inoperative vehicles, and related codes; assists Code Compliance Inspectors in research and investigation of municipal code violations; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing technical duties in support of the Code Compliance Unit. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Provides information to the public including residents, property owners, business owners, and vendors to ensure an understanding of department and City policies and procedures and general code enforcement procedures and services.
 Explains City procedures according to existing guidelines; coordinates or resolves problems of a moderate nature, when appropriate.
 Receives complaints and prepares case files regarding zoning, signs, inoperative vehicles, property maintenance, public nuisances, and various other municipal code violations; generates work orders for Code Compliance Inspectors; maintains the integrity of assigned case files.  Participates in the implementation of the short-term rental ordinance compliance program; conducts site visits; issues notices of violation and administration citations to obtain compliance.  Collects evidence, performs research, and confers with other City departments and outside agencies as necessary regarding violations.
 Attempts to achieve code compliance through public education and verbal and written warnings.  Inputs and processes parking, administrative, and related citations in appropriate databases.  Prepares and mails various time sensitive notifications including notices of violation, letters of consent to inspect property, notices and orders of abatement, and notices of amended letters.  Attends meetings and gives presentations on code-related matters; testifies in court and administrative hearings, as required.
 Assists the Fire District with the implementation of the City's Weed Abatement Program. 394
Code Compliance Technician

 Prepares reports, memos, notices of violations, and other materials under strict timelines.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Planning, zoning, building inspection, and safety laws and concepts.  The organization and functions of various agencies involved in planning, zoning, and land use processes.
 Investigative techniques useful in inspecting residential and business violations to ensure compliance with applicable codes and regulations.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Understand, explain, and apply policies and procedures.  Read and interpret laws and other pertinent documentation governing zoning, development standards, property maintenance, and vehicle abatement.
 Read and interpret building and housing codes related to code enforcement.  Read and interpret maps, plans, and legal descriptions.  Maintain related files and records.
 Effectively use photographic equipment.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

395
Code Compliance Technician

Experience:
 One (1) year of clerical or customer service experience in a public agency.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS

When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Agency sites; vision to inspect site conditions and work in progress.  The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 20 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
396
September 2025
FLSA: Exempt

COMMUNICATIONS MANAGER

DEFINITION
Under general direction, manages, plans, and executes information dissemination, public relations activities, website and municipal cable television channel content, media relations, and general communication regarding events, operations, and programs of the City; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Assistant City Manager. Exercises direct supervision over supervisory, professional, technical, and administrative support staff.

CLASS CHARACTERISTICS
This is the journey-level classification in communications. Positions at this level perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Serves as a key spokesperson and representative for the City Manager; answers inquiries from the community, media, and other organizations.
 Manages all City’s community media relations; implements and updates a strategic communication plan to effectively support the City’s image.
 Acts as the City spokesperson during emergency operations and other media events; acts as the Public Information Officer for the Chino Police Department at the scene of police emergencies as directed by the Professional Standards Lieutenant.
 Conducts special projects or be assigned to assist departments at the City Manager’s request.  Maintains regular media contacts and keeps them informed of issues and events of importance to the City.
 Oversees and participates in the work of staff involved in community relations and outreach.  Researches, prepares, edits, and disseminates public information, news releases, promotional flyers, newsletter, brochures, and press kits.
 Advises and trains City Council Members and City management on appropriate and effective ways to convey City messages and provide information on programs and activities.  Coordinates and assists with the preparation and response to correspondence received by the City Council.
 Designs, writes, prepares layout, and takes photographs for the City newsletter. 397
Communications Manager

 Acts as an event manager for City events such as the Mayor’s State of the City address, the Annual Volunteer Recognition Dinner, the Employee Holiday Luncheon, park dedications, photo opportunities, and groundbreaking ceremonies.
 Interprets, administers, and monitors franchise agreements and related ordinances.  Directs the operations of the Municipal Cable Television Channel and consults and provides technical support to other City departments and community organizations on cable production issues.  Supervises and participates in programming activities for the Municipal Cable Television Channel to ensure quality and compliance with Federal Communications Commission regulations.  Receives and responds to complaints regarding cable services.  Coordinates electronic information needs; oversees the content, design, and layout of the City’s website; makes updates to the website on a regular basis.  Interacts with co-workers at all levels in the organization in a collaborative and customer serviceoriented manner.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as required.

QUALIFICATIONS
Knowledge of:
 Principles of public administration, including the specialized areas of statistics, administrative research and analysis, and program planning.
 Municipal organization and programs, local government relationships, and community relations.  Methods, resources, and operations of telecommunications.  Operation of audio and video equipment.
 Organizational structures of government.
 Municipal ordinances and franchise agreements.
 Techniques for successful event management.
 Data collection and analysis techniques and data processing systems and applications.  Municipal budgeting processes.
 Office management.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Operate programs within allocated amounts.
 Act as spokesperson for the City during television, radio, and newspaper interviews and other public speaking engagements.
398
Communications Manager

 Respond to emergency and problem situations in an effective manner.  Understand, explain, and apply policies and procedures.  Analyze organizational, administrative, and technical problems and situations, adopt effective courses of action, and resolve them through application of management principles and practices.  Develop and implement positive public relations and informational programs.  Develop comprehensive plans to meet future City needs and services.  Demonstrate a working knowledge of social media outlets.  Deal constructively with conflict and develop effective resolutions.  Plan and enforce a balanced budget.
 Interpret financial statements and cost accounting reports.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university in public administration, business administration, journalism, communications, marketing, or public relations.

Experience:
 Five (5) years of responsible public information, marketing, and public relations experience.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 399
Communications Manager

WORKING CONDITIONS
Positions require working varied shifts and/or alternate schedules as needed. 400
September 2025
FLSA: Non-Exempt

COMMUNITY LIAISON

DEFINITION
Under general supervision, serves as a liaison between the City Council and community stakeholders; provides a full range of varied, highly responsive, responsible, and administrative and legislative support to the City Council and assigned division; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from a department director or their designee. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This classification is responsible for independently performing specialized paraprofessional duties in support of the City Council and departmental/division operations. The incumbent exercises judgment and initiative in their assigned tasks, receives only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Establishes and maintains intergovernmental relations between the City and a variety of agencies and organizations including the Inland Empire Utilities Agency, various water districts, the Chino Valley Chamber of Commerce, the Chino Valley Independent Fire District board, the Chino Valley Unified School District board, and others.
 Serves as a liaison to, and field representative for, the City Council; attends events with, and on behalf of, the Mayor and City Council members.
 Organizes meetings with citizens and other interested participants to gather broad-based community input on various issues and to identify community needs.  Leads employee committees, plans special events, and completes special projects, as needed; assists in the coordination of the public art program.
 Tracks and serves as a catalyst on pending legislation affecting local government.  Prepares various reports and responses regarding grant opportunities; prepares publications related to community relations and outreach.
 Performs research and analysis on administrative, fiscal, and operational problems or issues; prepares technical reports to interpret data; identifies alternatives and makes and justifies recommendations.  Prepares memoranda, letters, summaries, lists, and reports; responds to written correspondence.  Responds to the community, outside agencies, and internal departments/divisions regarding City programs.
 Inputs data into databases and maintains record keeping and filing systems.  Observes and complies with all City and mandated safety rules, regulations, and protocols. 401
Community Liaison

 Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Administrative principles and practices, including goal setting, time management, prioritization of tasks, and project management.
 Organization and function of public agencies, including the role of an elected City Council and appointed boards and commissions.
 Principles, practices, and procedures for grant preparation and administration.  Principles and practices of data collection, database input, maintenance, querying, and report preparation.
 Records retention and destruction practices.
 Business arithmetic.
 Research techniques, methods, and procedures.
 Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Perform varied, responsible, complex, and difficult office paraprofessional administrative work requiring the use of tact and discretion.
 Prepare clear, accurate, and concise records and documentation.  Organize and maintain a variety of automated and hardcopy records, logs, and specialized and sensitive department personnel files.
 Interpret, apply, and explain City-wide, departmental, and divisional administrative policies, procedures, practices, principles, rules, programs, and processes applicable to departmental operations.  Make accurate arithmetic calculations.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
402
Community Liaison

 Equivalent to an associate’s degree from an accredited college with major coursework in public administration, business administration, marketing, communications, or a related field.

Experience:
 Three (3) years of increasingly responsible legislative and administrative experience supporting an executive, administrator, or elected official.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 403
September 2025
FLSA: Exempt

CONTRACTS AND DIF ADMINISTRATOR

DEFINITION
Under general direction, the Contracts and DIF Administrator performs a variety of complex professional administrative and analytical tasks to support the managerial functions of the Engineering Division; manages the entire lifecycle of contracts; ensures compliance with relevant laws and regulations; provides strategic support to departmental operations; conducts detailed analyses, prepares comprehensive reports, and offers recommendations to enhance efficiency and effectiveness; manages budgets; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises direct supervision over administrative staff.

CLASS CHARACTERISTICS
This is a program manager classification responsible for monitoring public works contracts, budgets, and grants, within the parameters of desired objectives, methods to be utilized, and scheduling constraints.

Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include program evaluation and recommendation, and implementation of policies, procedures, goals, objectives, priorities, and standards related to sustainability programs. Performance of the work requires the use of independence, initiative, and discretion within broad guidelines. Employees serve as a specialist, liaison, and advocate for the program, with regular contact and interactions with City senior and executive management, other public agencies, public and private community organizations, regulatory and governmental agencies, and members of the public.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Conducts or directs assigned projects or program activity; performs research and statistical analysis; prepares and presents reports of findings and recommendations as to appropriate action.  Administers contract or grant-funded program activity, directing and monitoring work performed; prepares or drafts related proposals, reports, and records; monitors budget expenditures.  Compiles information and prepares manuals, documents, resolutions, or publications relating to administrative, fiscal, or operational issues.
 As designated representative, leads or participates in committee activity; coordinates or conducts activities with other City departments, agencies, organizations, and the community, contributing views and interests of the Department in execution of assigned duties.  Provides assistance to Department management, other City personnel, and the public regarding administrative, fiscal, or operational issues, policies, and procedures.  Participates in the development and implementation of goals, objectives, policies, and priorities for the program; recommends within department policy, appropriate service, and staffing levels; recommends 404
Contracts and DIF Administrator

and administers policies and procedures.
 Develops, administers, and oversees program budget; determines funding needed for staffing, equipment, materials, and supplies; conducts studies to forecast spending and cost benefits for assigned special projects and potential services; monitors expenditures and submits invoices for supplies and equipment; ensures compliance with budgeted funding.
 Schedules, assigns, supervises, and evaluates the work of environmental programs inspection staff; coordinates staff training and education involving assigned programs, in compliance with current federal and state mandated regulations and standards.
 Prepares and monitors the Capital Improvement Program and Sanitation Fund budgets; calculates refuse and recycling customer rates; reviews and tracks contract payments and tonnages.  Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Administer Development Impact Fees reimbursements. Coordinate reimbursement requests with developers.
 Analyze Capital Project Needs Analysis (CPNA) to determine eligibility for reimbursement and analyze cash flow
 Administration of Community Facilities District (CFD) special tax district for public services and improvements
 Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Municipal administration, including principles of accounting, auditing, budget management, and grants administration.
 Applicable federal, state, and local laws, regulatory codes, ordinances, guidelines, and procedures relating to assigned programs and contracts.
 Research methodologies, statistical analysis, and report preparation.  Data processing systems and applications
 Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
 Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and ongoing developments, current literature, and sources of information related to assigned areas.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
405
Contracts and DIF Administrator

 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, oversee, develop, implement, and administer a solid waste collection contract, comprehensive recycling program and other mandated environmental programs.  Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer budgets; allocate limited resources in a cost-effective manner; monitor budget expenditures to ensure financial accountability and compliance.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Understand, interpret, apply, and explain all pertinent federal, state, and local laws, codes, rules, regulations, policies, procedures, and standards pertaining to environmental programs.  Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
 Gather data and prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
 Execute complex administrative and analytical tasks with a high degree of sensitivity to pertinent issues.
 Administer contract or grant-funded programs, overseeing and monitoring the work performed.  Strategically plan and organize work to ensure efficiency and effectiveness.  Serve as a liaison to City personnel, other agencies, and the public, fostering strong relationships.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively represent the division and the City in meetings with governmental agencies, community groups, various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, recordkeeping, and tracking systems.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, accounting, or a related field.

Experience:
 Minimum three (3) years of responsible governmental administrative and contract experience, including one (1) year experience in a supervisory capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment. 406
Contracts and DIF Administrator

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 407
September 2025
FLSA: Exempt

COUNCIL LIAISON

DEFINITION
Under general supervision, performs a variety of providing highly accountable administrative support to the City Council and City Manager; manages the City Council and City Manager’s schedule; coordinates meetings, events, and travel arrangements; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing administrative and secretarial duties in support of the City Council and City Manager. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Assists the City Manager with various highly responsible administrative tasks and secretarial duties supporting the Administration Department, including serving as the main clerical support to the City Manager, the Mayor, and the City Council.
 Manages the City Council and City Manager’s schedule; coordinates meetings, events, and travel arrangements; assists City Attorney with meeting requests and administrative duties, as assigned.  Provides confidential staff support; receives visitors and answers telephones; maintains calendars and schedules appointments; coordinates events; ensures materials, certificates, agendas, and notes are prepared for various functions.
 Coordinates and administers programs such as Mayor's Home Beautification and Business of the Month.
 Coordinates and attends conferences, workshops, and events with or on behalf of the City Council and City Manager.
 Prepares correspondence from verbal instruction and initiates routine correspondence in accordance with established practices; drafts complex reports, documents, or other materials.  Directs and participates in the preparation of various documents, including correspondence, reports, resolutions, ordinances, contracts, and presentation materials.  Researches, prepares, and presents oral and written reports; responds to citizen inquiries.  Ensures the accurate and timely information flow between the City Manager, Elected Officials, and City Departments.
408
Council Liaison

 Serves and coordinates the work of various City committees, including State of the City, Employee Luncheon, and Student Government Day.
 Performs investigative and analytical work in researching administrative systems, policies, and procedures.
 Meets with constituent groups on behalf of the City Council and City Manager and respond to concerns.  Responds to inquiries from the public and City employees; understands and explains City policies and procedures; and refers inquiries to appropriate staff.
 Interacts with co-workers at all levels in the organization in a collaborative and customer serviceoriented manner.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as required.

QUALIFICATIONS
Knowledge of:
 Secretarial and general office procedures and office equipment used in secretarial work.  Modern office practices and research methods.
 City organization and functions of the various City departments.  Minute taking procedures.
 Records processing and maintenance procedures and systems.  Investigative techniques useful in resolving citizen’s inquiries.  Data processing systems and applications.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Use good judgment in handling highly sensitive and confidential matters with discretion and maintain the privacy of such information.
 Analyze administrative and technical problems and implement effective courses of action toward resolving problems.
 Perform moderately difficult analytical work requiring sensitivity to issues.  Prepare and present reports.
 Represent the Department in a variety of meetings.
 Communicate clearly and concisely, both orally and in writing.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
409
Council Liaison

 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Five (5) years of responsible secretarial or executive assistant experience, including administrative responsibilities of a highly sensitive nature.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

WORKING CONDITIONS
Some positions may require working varied shifts and/or alternate schedules as needed. 410
September 2025
FLSA: Non-Exempt

COUNSELOR I

DEFINITION
Under general supervision, provides counseling services to individuals with substance abuse disorders, or school, marriage, family, and peer difficulties; conducts individual, small group, and family counseling and court-mandated classes; maintains case files; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This is the entry-level classification in the Counselor series. Initially under close supervision, incumbents learn and perform routine individual, small group, and family counseling and court-mandated classes, while learning City policies and procedures. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Counselor II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Receives referrals from schools, law enforcement, courts, and other agencies on prospective clients requiring counseling services; provides appropriate information and feedback to referring sources.  Conducts initial screenings of prospective clients; gathers and assesses relevant background information; evaluates client substance use severity and determines appropriate level of care; formulates treatment and discharge plans.
 Assists with conducting individual, small group, and family counseling sessions and court-mandated classes; assists clients and family members in understanding and accepting substance abuse, school, marriage, family, and peer dysfunctions and the need for treatment.  Monitors treatment and documents progress; advocates for clients with outside agencies.  Supports crisis intervention counseling; refers clients and prospective clients to appropriate treatment sources.
 Observes and records client behavior; maintains case files; prepares and maintains records, correspondence, and reports.
 Reports documented or suspected abuse and neglect as mandated by law.  Maintains equipment, materials, and supplies necessary for program services. 411
Counselor I

 Remains current on prevention literature, statistical information, legislative activities, and community resources and activities.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Psychological, physiological, sociological, and behavioral aspects indicative of substance use disorders.
 Substance abuse life cycle symptoms and behaviors.
 Recognized methods of treatment in dealing with individuals with behavioral, emotional, alcohol, and drug related problems.
 Medications associated with medical alcohol and drug treatment and their effects.  Alcohol and drug diagnoses and admission criteria for persons served in a specific program.  Principles, methods, and techniques of marriage, family, and child counseling.  Characteristics of family relationships and family and group dynamics.  Principles and practices of crisis intervention, group and individual therapy, and case management.  Methods and techniques of interviewing clients to assess and evaluate service needs.  Methods and techniques of observing and accurately describing and documenting client behaviors.  Community demographics including socioeconomic and cultural factors.  Community resources available which assist clients in recovery including housing, employment, education, medical and behavioral health sources.
 Principles and practices of case documentation and maintenance of complex and comprehensive records.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Assess and evaluate client program eligibility.
 Assist with conducting effective individual and small group counseling.  Recognize potential crisis situations and intervene accordingly.  Maintain client confidentiality.
 Assess situations involving clients and respond in a timely and effective manner utilizing a variety of appropriate techniques.
 Prepare clear, concise, and accurate technical and administrative reports.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
412
Counselor I

 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 None.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 413
September 2025
FLSA: Non-Exempt

COUNSELOR II

DEFINITION
Under general supervision, provides counseling services to individuals with substance abuse disorders, or school, marriage, family, and peer difficulties; conducts individual, small group, and family counseling and court-mandated classes; maintains case files; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This is the journey-level classification in the Counselor series. Positions at this level are distinguished from the Counselor I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Counselor III in that the latter performs the more complex work assigned to the series, such as supervising graduate students or those with an Associate Marriage and Family Therapist (AMFT) license or Associate Clinical Social Worker (ASW) license from the California Board of Behavioral Sciences and/or provides technical and functional direction over lower-level staff.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Receives referrals from schools, law enforcement, courts, and other agencies on prospective clients requiring counseling services; provides appropriate information and feedback to referring sources.  Conducts initial screenings of prospective clients; gathers and assesses relevant background information; evaluates client substance use severity and determines appropriate level of care; formulates treatment and discharge plans.
 Conducts individual, small group, and family counseling sessions and court-mandated classes; assists clients and family members in understanding and accepting substance abuse, school, marriage, family, and peer dysfunctions and the need for treatment.
 Monitors treatment and evaluates progress; advocates for clients with outside agencies.  Performs crisis intervention counseling; refers clients and prospective clients to appropriate treatment sources.
 Responds with members of the Police Department to assist with pre-delinquent behavior, gang activity, child abuse, unfit homes, and other situations.
 Observes and records client behavior; maintains case files; prepares and maintains records, correspondence, and reports.
414
Counselor II

 Reports documented or suspected abuse and neglect as mandated by law.  Maintains equipment, materials, and supplies necessary for program services.  Establishes and updates required curriculum topics as dictated by the program.  Remains current on prevention literature, statistical information, legislative activities, and community resources and activities.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Psychological, physiological, sociological, and behavioral aspects indicative of substance use disorders.
 Substance abuse life cycle symptoms and behaviors.
 Recognized methods of treatment in dealing with individuals with behavioral, emotional, alcohol, and drug related problems.
 Medications associated with medical alcohol and drug treatment and their effects.  Alcohol and drug diagnoses and admission criteria for persons served in a specific program.  Principles, methods, and techniques of marriage, family, and child counseling.  Characteristics of family relationships and family and group dynamics.  Principles and practices of crisis intervention, group and individual therapy, and case management.  Methods and techniques of interviewing clients to assess and evaluate service needs.  Methods and techniques of observing and accurately describing and documenting client behaviors.  Community demographics including socioeconomic and cultural factors.  Community resources available which assist clients in recovery including housing, employment, education, medical and behavioral health sources.
 Principles and practices of case documentation and maintenance of complex and comprehensive records.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Assess and evaluate client program eligibility and treatment option needs.  Conduct effective individual and small group counseling.  Recognize potential crisis situations and intervene accordingly.  Maintain client confidentiality.
 Assess situations involving clients and respond in a timely and effective manner utilizing a variety of appropriate techniques.
 Prepare clear, concise, and accurate technical and administrative reports.  Prepare clear and concise reports, correspondence, documentation, and other written materials. 415
Counselor II

 Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in counseling, social work, clinical psychology, or a related field.

Experience:
 Three (3) years of experience in individual, small group, and family counseling, or the treatment and rehabilitation of substance abuse.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid PC 1000 Program (Deferred Entry of Judgment) Group Facilitator certification, to be maintained throughout employment.
 Possession of a valid Choices Program Group Facilitator certification, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 416
September 2025
FLSA: Non-Exempt

COUNSELOR III

DEFINITION
Under general supervision, provides professional counseling services to individuals with substance abuse disorders, or school, marriage, family, and peer difficulties; conducts individual, small group, and family counseling and court-mandated classes; maintains case files; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision from assigned supervisory or management personnel. Exercises technical and functional direction over and provides training to lower-level staff.

CLASS CHARACTERISTICS
This is the advanced journey-level classification in the Counselor series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Supervises graduate students or those with an Associate Marriage and Family Therapist (AMFT) license or Associate Clinical Social Worker (ASW) license from the California Board of Behavioral Sciences.
 Receives referrals from schools, law enforcement, courts, and other agencies on prospective clients requiring counseling services; provides appropriate information and feedback to referring sources.  Conducts initial screenings of prospective clients; gathers and assesses relevant background information; evaluates client substance use severity and determines appropriate level of care; formulates treatment and discharge plans.
 Conducts individual, small group, and family counseling sessions and court-mandated classes; assists clients and family members in understanding and accepting substance abuse, school, marriage, family, and peer dysfunctions and the need for treatment.
 Monitors treatment and evaluates progress; advocates for clients with outside agencies.  Performs crisis intervention counseling; refers clients and prospective clients to appropriate treatment sources.
 Responds with members of the Police Department to assist with pre-delinquent behavior, gang activity, child abuse, unfit homes, and other situations.
 Observes and records client behavior; maintains case files; prepares and maintains records, correspondence, and reports.
 Reports documented or suspected abuse and neglect as mandated by law. 417
Counselor III

 Maintains equipment, materials, and supplies necessary for program services.  Establishes and updates required curriculum topics as dictated by the program.  Remains current on prevention literature, statistical information, legislative activities, and community resources and activities.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Psychological, physiological, sociological, and behavioral aspects indicative of substance use disorders.
 Substance abuse life cycle symptoms and behaviors.
 Recognized methods of treatment in dealing with individuals with behavioral, emotional, alcohol, and drug related problems.
 Medications associated with medical alcohol and drug treatment and their effects.  Alcohol and drug diagnoses and admission criteria for persons served in a specific program.  Principles, methods, and techniques of marriage, family, and child counseling.  Characteristics of family relationships and family and group dynamics.  Principles and practices of crisis intervention, group and individual therapy, and case management.  Methods and techniques of interviewing clients to assess and evaluate service needs.  Methods and techniques of observing and accurately describing and documenting client behaviors.  Community demographics including socioeconomic and cultural factors.  Community resources available which assist clients in recovery including housing, employment, education, medical and behavioral health sources.
 Principles and practices of case documentation and maintenance of complex and comprehensive records.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Assess and evaluate client program eligibility and treatment option needs.  Conduct effective individual and small group counseling.  Recognize potential crisis situations and intervene accordingly.  Maintain client confidentiality.
 Assess situations involving clients and respond in a timely and effective manner utilizing a variety of appropriate techniques.
 Prepare clear, concise, and accurate technical and administrative reports.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments. 418
Counselor III

 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a master’s degree from an accredited college or university with major coursework in counseling, social work, clinical psychology, or a related field.

Experience:
 Four (4) years of experience in individual, small group, and family counseling, or the treatment and rehabilitation of substance abuse.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of a valid Marriage and Family Therapist (LMFT) license from the California Board of Behavioral Sciences, to be maintained throughout employment.  Possession of a valid Clinical Social Worker (LCSW) license from the California Board of Behavioral Sciences, to be maintained throughout employment.
 Possession of a valid PC 1000 Program (Deferred Entry of Judgment) Group Facilitator certification, to be maintained throughout employment.
 Possession of a valid Choices Program Group Facilitator certification, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 419
September 2025
FLSA: Non-Exempt

CRIME ANALYST

DEFINITION
Under direction, completes intelligence profiles for the Police Department; provides real time actionable information to law enforcement in the field; monitors and reports on statistical crime data and trends; conducts mobile forensic extractions; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level, non-sworn classification is responsible for independently performing professional duties in support of crime prevention strategies. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Completes intelligence profiles and address work ups to aide in the identification of suspects, victims, and witnesses; gathers relevant information by searching various databases for information including criminal history checks, prior police contacts, driver license status, registered and associated vehicles, wants/warrants status, probation/parole status, registered firearms, associated people to the subject or residence, contact information, social media profiles, current or associated residences, aliases/monikers, gang association, employment, and business or professional licenses.  Monitors incoming service calls, surveillance operations, and search warrant radio traffic for actionable information to begin investigating, monitoring, or identifying involved subjects; provides accurate realtime intelligence and information to law enforcement in the field.  Conducts follow-up on cases with little or no suspect information; utilizes video footage and information databases to identify suspects.
 Completes geographic profiling; analyzes crime locations and possible suspect locations.  Reviews police reports and calls for service to monitor crime sprees and trends and to generate suspect leads.
 Reviews and analyzes various documents and database information to provides actionable analysis and information to law enforcement staff.
 Performs mobile forensic extractions, including password detection, extraction of device, and copying of extracted data; submits related reports.
 Performs research and complex statistical analysis on crime data; prepares analytical and statistical reports, charts, graphs, maps, bulletins, and other written reports; provides problem-solving recommendations.
420
Crime Analyst

 Prepares crime statistical summaries and reports on projections of long-term changes and crime trends; assists with the development of tactics, strategies, and planning in response to crime trends.  Formulates theories regarding crime trends, patterns, and suspects; develops hypothetical links between crime trends, criminals, and crime groups; makes recommendations of possible solutions to criminal investigative problems.
 Researches compliance status and checks wants/warrants status for monthly National Crime Information Center audit on PC 290 sex offenders; completes intelligence profiles for quarterly compliance sweeps.
 Corresponds with other law enforcement agency staff on related cases; collects and distributes crime bulletins from outside agencies.
 Monitors and checks daily all technology and databases; troubleshoots or arranges for immediate repair as needed.
 Attends information meeting, including unit briefings, patrol briefings, search warrant briefings, operations briefings, and debriefing after operations.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Methods and procedures of conducting crime analysis and research, including data collection, statistical analyses, and report preparation.
 Functions, organization, principles, and practices of law enforcement agencies.  Police terminology and law enforcement codes.
 Principles and practices of administrative and operational analyses, research evaluation, and methodology.
 Techniques, methods, and procedures of criminal investigative procedures.  Complex arithmetic and statistical techniques.
 Business letter writing and the standard format for reports and correspondence.  Recordkeeping principles and procedures.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Perform complex professional and analytical work.
 Extract data and develop a variety of customized reports, charts, graphs, and maps.  Conduct complex investigations for patrol officers and detectives.  Make sound recommendations on next steps in an active investigation.  Effectively utilize a variety of databases and computer driven systems including crime mapping, digital 421
Crime Analyst

imaging software, and related programs.
 Collect, analyze, interpret, and document complex statistical data.  Recognize, identify, and document crime series and patterns.  Understand the functions, principles, and practices of municipal police services.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Analyze operational objectives and issues, evaluate alternatives, and reach sound, logical, fact-based conclusions and recommendations; prepare reports and recommendations.  Properly develop and interpret complex tables, charts, and graphs.  Interpret, apply, and explain applicable federal, state, and local laws, codes, regulations, and departmental policies and procedures.
 Establish and maintain a variety of filing, recordkeeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in criminal justice, psychology, or a related field.

Experience:
 Three (3) years of professional level experience performing research, statistical, or crime analysis.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate to loud noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset 422
Crime Analyst

staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.
423
September 2025
FLSA: Non-Exempt

CRIME PREVENTION AND COMMUNITY OUTREACH SPECIALIST

DEFINITION
Under general direction, plans, organizes, coordinates, and participates in the work of staff responsible for the direct delivery of one or more police community programs, services, and activities including community outreach initiatives, drug prevention and awareness, and crime prevention practices; assists in the development and disbursement of crime prevention materials; provides technical and specialized assistance to management staff; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This classification is responsible for coordinating one or more crime prevention outreach programs in the Police Department. Incumbents have responsibility for independently coordinating and implementing the program’s goals and objectives. Positions in this classification rely on experience and use considerable discretion and independent judgment to ensure the program’s efficient and effective service delivery.

Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver program services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, organizes, coordinates, and participates in the work of staff responsible for police community crime prevention and safety programs; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates and schedules related meetings involving crime prevention and/or safety including area commander and business watch meetings and neighborhood watch; participates in and addresses various crime prevention and/or safety topics and/or issues.  Plans and coordinates police community events for the public, fundraising events, and other related events or activities.
 Designs, develops, markets, coordinates, and presents neighborhood/community public safety and crime prevention programs to schools, community groups, property and business owners.  Prepares and distributes crime prevention literature and materials including preparation of flyers, brochures, visual displays, and bulletin boards.
 Coordinates and participates in various assigned educational programs, presentations, and learning activities in the area of assignment; interacts with and facilitates the awareness of related topics including substance abuse and gang prevention to children. 424
Crime Prevention and Community Outreach Specialist

 Monitors program budgets; processes appropriate payments, paperwork, and/or expenditures; updates and maintains records as appropriate.
 Serves as liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as required.  Provides technical and specialized assistance to management staff; prepares reports and correspondence concerning new or ongoing programs and program effectiveness; prepares statistical reports as required; establishes and maintains working and official program files; ensures proper documentation of operations and activities.
 Coordinates assigned services and operations with other divisions and outside agencies.  Maintains accurate records of services and activities.  Represents the City in meetings with members of other public and private organizations, community groups, and the public.
 Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of community crime prevention and safety.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Practices, procedures, and methods for coordinating and implementing variety of police community crime prevention and safety programs and activities.
 Current principles, techniques, and methods of public information, outreach, and community relations programs.
 Arithmetic and statistical techniques.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Understand the organization and operation of police community crime prevention and safety programs and activities.
 Perform a variety of public outreach and community relations activities for the department.  Identify target audiences and develop pertinent messages.  Prepare and conduct a diverse range of presentations and public information materials.  Perform accurate mathematical calculations.
 Maintain accurate program records and files.
 Prepare clear and concise reports, correspondence, documentation, and other written materials. 425
Crime Prevention and Community Outreach Specialist

 Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent an associate degree from an accredited college or university with major course work in business administration, communications, public administration, or a related field.

Experience:
 Two (2) years of experience performing community liaison and administrative functions for a public office or government agency, including one (1) year of experience supporting police community crime prevention and safety or related programs.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in an outside environment, position requires sitting, standing, walking on slippery surfaces, reaching, twisting, turning, kneeling, bending, stopping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. Employees must possess the ability to lift, carry, push, and pull materials and objects up to a weight of 60 pounds in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
426
September 2025
FLSA: Exempt

CRIME PREVENTION AND COMMUNITY OUTREACH SUPERVISOR

DEFINITION
Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff responsible for the direct delivery of one or more police community programs, services, and activities including community outreach initiatives, drug prevention and awareness, and crime prevention practices duties within the Police Department; develops and disburses crime prevention materials; provides complex staff assistance to management staff in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises supervision over technical staff.

CLASS CHARACTERISTICS
This classification is responsible for supervising one or more crime prevention outreach programs in the Police Department and exercises independent judgment on diverse and specialized Police functions with significant accountability and ongoing decision-making responsibilities associated with the work.

Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and providing support to assigned management staff in a variety of areas.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, organizes, assigns, supervises, and reviews the work of staff responsible for the direct delivery of one or more police community programs, services, and activities including community outreach initiatives, drug prevention and awareness, and crime prevention practices duties within the Police Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.  Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
 Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates assigned services and operations with those of other divisions and outside agencies.  Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.  Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, databases, and files; ensures the proper documentation of operations and activities.
427
Crime Prevention and Community Outreach Supervisor

 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
 Leads crime prevention and safety conferences including area commander, business watch, and neighborhood watch meetings; addresses various crime prevention and safety topics and issues.  Plans and coordinates police community events for the public, fundraising events, and other related events or activities.
 Designs, develops, markets, coordinates, and presents neighborhood and community public safety and crime prevention programs to schools, community groups, and property and business owners.  Prepares and distributes crime prevention literature and materials including preparation of flyers, brochures, visual displays, and bulletin boards.
 Implements educational programs, presentations, and learning activities; interacts with and facilitates the awareness of related topics including substance abuse and gang prevention.  Represents the City in meetings with members of other public and private organizations, community groups, and the public.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Basic principles and practices of budget administration and monitoring.  Principles, practices, methods, and techniques of implementing police community crime prevention and safety programs and activities.
 Current principles, techniques, and methods of public information, outreach, and community relations programs.
 Principles of public speaking, conducting formal presentations, and group facilitation.  Principle of developing and implementing marketing strategies and promotional tools and resources.  Principles of program evaluation.
 Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. 428
Crime Prevention and Community Outreach Supervisor

Ability to:
 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
 Identify problems, research, and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex crime prevention and community outreach work.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Understand the organization and operation of police community crime prevention and safety programs and activities.
 Perform a variety of public outreach and community relations activities.  Identify target audiences and develop pertinent messages.  Prepare and conduct a diverse range of presentations and public information materials.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent an associate degree from an accredited college or university with major course work in business administration, communications, public administration, or a related field.

Experience:
 Four (4) years of experience performing community liaison and administrative functions for a public office or government agency, including two (2) years of experience supporting police community crime prevention and safety or related programs.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment. 429
Crime Prevention and Community Outreach Supervisor

PHYSICAL DEMANDS
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in an outside environment, position requires sitting, standing, walking on slippery surfaces, reaching, twisting, turning, kneeling, bending, stopping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. Employees must possess the ability to lift, carry, push, and pull materials and objects up to a weight of 60 pounds in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
430
September 2025
FLSA: Non-Exempt

CROSS CONNECTION SPECIALIST

DEFINITION
Under direction, administers the City’s cross-connection control program; administers the City’s backflow prevention device installation, inspection, and repair program; implements water conservation programs; coordinates the operations and activities of the City’s Recycled Water Program to ensure compliance with City and mandated regulations governing the use of recycled water; ensures City departments and customers are consistently and accurately informed on recycled water usage and capacity; assists in resolving water quality related concerns/issues; collects a variety of water samples; performs program administrative and billing duties; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing technical duties in support of administering the City’s cross-connection control program, as well as the City’s backflow prevention testing and device installation, inspection, and repair program, water conservation programs, resolving water quality related concerns/issues, and administrative and systematic activities for the City’s Recycled Water Program. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Reviews and revises landscape irrigation plans and blueprints with landscape architects to determine backflow prevention requirements for new and existing water services and to meet required recycled water standards; confers with the public, developers, contractors, and others to explain and discuss backflow prevention requirements; compiles, drafts, and assists with approval of reports as mandated by the California Division of Drinking Water (DDW).
 Conducts surveys of commercial and industrial buildings to identify the degree of potential health hazard to the water supply by evaluating the existence of cross connections, materials used on the properties, probability of backflow, complexity of piping system, and potential for piping system modifications.
 Inspects backflow prevention devices for correct installation to meet City and state requirements; verifies testing and certifications as current and acceptable; spot checks tests conducted by backflow testers by retesting devices; assists with repair and testing of potable water backflow devices and related components for annual inspections; conducts retrofitting of potable and recycled water meters and backflow devices for new construction.
 Develops and implements a periodic inspection schedule to ensure customer compliance with annual backflow testing requirements; prints out backflow notices and backflow reports and mails out notices 431
Cross Connection Specialist

with a list of approved backflow testers to inform customers of annual backflow testing requirements and completion dates; tracks responses and prepares follow-up notices for non-compliance; locks off water services in cases of non-compliance, as necessary.  Coordinates the operations and activities of the City’s Recycled Water Program to ensure compliance with City and mandated regulations governing the use of recycled water; ensures departments and customers are consistently and accurately informed on system usage and capacity; monitors recycled water production, use, and storage; collaborates with other departments to resolve customer use and water availability; assists in promoting the expanded use of recycled water services; promotes the sale of recycled water to District customers; assists in developing incentives to customers to use recycled water for appropriate, permissible purposes.
 Oversees the City’s cross connection control program files and records for state audits; performs cross connection control program shut down tests to evaluate hazards and compliance with State and County health agencies; prepares and notifies residents and businesses of scheduled water shut off when cross connection tests are performed.
 Collaborates with other City departments to implement water conservation programs and to establish annual and seasonal allocations of recycled water by service area and individual customer; analyzes and monitors water supply availability and makes recommendations regarding allocations and future market planning; monitors water conservation measures throughout the City's water service area.  Monitors a variety of agricultural, irrigation, commercial, and municipal use areas to ensure compliance with City and regulatory requirements regarding quantity, location, use, and distribution of recycled water; provides daily systems data to internal departments for their information and action; notifies customers of usage guidelines so they may make the necessary adjustments; schedules and coordinates activities with customers and other City personnel.
 Collects samples for bacteriological, chemical, general physical analysis, gross alpha test, and other potable water quality samples and tests, as required; repairs potable water sample stations to ensure accurate routine samples; inspects on-site system installation compliance with state and local standards.  Performs physical maintenance to repair recycled water infrastructure; manages water distribution operator and installs recycled water air vacuums, blow offs, pluming fittings, and more.  Gathers and analyzes drawings and locations to maintain and update GIS maps and software for recycled water systems.
 Investigates and resolves complaints regarding water quality and the use of recycled water; coordinates onsite inspections; enforces compliance with relevant ordinances and regulations.  Records and maintains a variety of records and reports related to inspection and billings; enters and retrieves data from a computer; prepares written reports and correspondence as required.  Tracks, evaluates, and generates systems reports on recycled water program usage and operations for City management which include, but is not limited to, program revenue and expenditures, new customers, impacts of conservation methods on system capacity, and measures to balance system demand and capacity.
 Collaborates with City staff on issues such as purchase of water meters for new developments and determining the appropriate size and type of meter necessary to meet the needs of the customers.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.
432
Cross Connection Specialist

QUALIFICATIONS
Knowledge of:
 Equipment, tools, materials, methods, and techniques used in the inspection, testing, and repair of various backflow prevention devices.
 Methods, materials, and techniques for cross-connection prevention and testing, site retrofit and connection to recycled water systems.
 Principles and practices of recycled water program administration.  Bacteriological, chemical, and related water sampling tests.  Landscaping and irrigation plans.
 Business math and record keeping practices.
 Operational characteristics of recycled water systems as it affects capacity and resource availability.  Best management practices for reclaimed water system administration.  Requirements of a cross connection control survey.
 Recycled water use site inspections, construction, site conversions, and retrofits.  District rate structures and billing practices for recycled water services.  Methods and techniques of determining, tracking, and reporting on recycled water allocation needs.  Methods and techniques of conducting research, program analysis, and report preparation.  District policies, procedures, and practices applicable to the installation and approval of a variety of services, with particular emphasis on recycled water.
 Title 17 and Title 22 of the California Code of Regulations related to drinking water, Guidelines for Water Reuse, and other California Regulations related to recycled water.  Principles and practices of record keeping.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Effectively inspect and test backflow prevention devices.  Make accurate arithmetic calculations.
 Conduct bacteriological, chemical, and related water sampling tests.  Coordinate reclaimed water services among internal departments, external agencies, and customers.  Independently perform responsible administrative activities for the recycled water program.  Read and interpret written materials, drawings, plans, blueprints, standards, specifications, and codes.  Maintain a cross connection program using computer software.  Maintain accurate records and prepare and submit a variety of state mandated reports.  Oversee the installation of new recycled water use sites, site conversions, and retrofits.  Conduct site inspections and oversee coverage testing.  Collect routine water quality samples per American Water Works Association (AWWA) sampling guidelines.
 Use a variety of hand and power tools, devices, and equipment specific to backflow and crossconnection testing.  Specify water meter equipment and associated backflow protection devices.  Read meters and determine if operating properly.
433
Cross Connection Specialist

 Understand and follow oral and written directions.
 Effectively resolve public concerns and difficult customer complaints; provide effective resolutions within established guidelines.
 Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by specialized training in backflow prevention device testing and certification.

Experience:
 Four (4) years of increasingly responsible experience in the operation and/or maintenance of water distribution facilities, including the inspection and testing of backflow prevention devices; experience coordinating services within a water utility program, preferably for recycled water, or water distribution related experience may be substituted for direct operation and/or maintenance experience.

Licenses and Certifications:
 Possession of a valid California Class “C” Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within twelve (12) months of employment, a valid Backflow Prevention Assembly Tester Certificate from the County of San Bernardino, to be maintained throughout employment.
 Possession of, or successful acquisition within twelve (12) months of employment, a valid CrossConnection Specialist Certificate from an appropriate agency, to be maintained throughout employment.
 Possession of a valid Grade II (D-2) Water Distribution Operator Certificate, to be maintained throughout employment.
 Possession of a valid Grade II (T-2) Water Treatment Plant Operator Certificate, to be maintained throughout employment.
 Possession of, or successful acquisition within twelve (12) months of appointment, a valid Confined Space Certificate, to be maintained throughout employment.  Possession of, or successful acquisition within twelve (12) months of appointment, a valid CPR/First Aid Certificate, to be maintained throughout employment.  Possession of, or successful acquisition within twelve (12) months of appointment, a valid Forklift Certificate, to be maintained throughout employment.
434
Cross Connection Specialist

PHYSICAL DEMANDS
When working within an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field environment, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various sites; vision to inspect site conditions and work in progress.

The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 40 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels and controlled temperature conditions, and periodically work in a field environment where they are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, including frequent exposure to toxic or poisonous substances and biologic or infectious agents, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS
Incumbents are required to be available to work Monday through Friday per a defined work schedule.

Incumbents are also subject to serving on-call, which may include working on a rotating-duty schedule, weekends, and 24-hour emergency call out with little or no notice. 435
September 2025
FLSA: Non-Exempt

COMMUNITY SERVICES, PARKS AND RECREATION BOXING TRAINER

DEFINITION
Under general supervision, provides boxing training for participants; assists with the activities of the Chino Youth Boxing program; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing technical duties in support of the Chino Youth Boxing program. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Trains and motivates young athletes and adults in the sport of boxing; supervises and instructs boxing participants on safe boxing techniques and physical training regimens.  Monitors boxing activities during training and practice times; evaluates performances of program participants, explains techniques, and assists with skills improvement.  Creates a supportive and competitive environment that supports social and emotional youth development; promotes a positive recreation environment, competition, and personal behavior.  Coordinates, promotes, implements, and evaluates program activities.  Organizes and coordinates boxing team practices and physical workouts.  Monitors guests and program participants and program activities; enforces rules, regulations, and safety precautions; maintains discipline, monitors behavior, and resolves issues.  Sets up and takes down equipment and prepares venue for activities and events; maintains equipment and facilities in clean and safe condition.
 Assists in determining equipment and material needs for program activities.  Promotes boxing activities; interacts with the public, community resource agencies, and other organizations.
 Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
436
Community Services, Parks and Recreation Boxing Trainer

Knowledge of:
 Theories, concepts, principles, and practices common to the field of boxing.  Supplies and equipment required for a boxing program.  Rules and regulations governing the conduct and safety of persons using boxing facilities and equipment.
 Customer service standards and protocols.
 Occupational hazards and safety precautions.
 Basic principles of record keeping.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Promote activities of the boxing program.
 Travel to a variety of locations for boxing shows.
 Work with individuals having varied socio-economic backgrounds.  Promote a positive recreation environment and good personal behavior.  Monitor facility and guests for violations of rules and safety standards.  Use emergency techniques for standard first aid, CPR, and blood borne pathogens.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Three (3) years of experience as a boxing training participant or coaching a boxing program.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment. 437
Community Services, Parks and Recreation Boxing Trainer

 Possession of a valid USA Boxing Coach Certification issued by USA Boxing to be maintained throughout employment.
 Possession of a valid First Aid, AED, CPR, and Blood Borne Pathogens certification, or ability to obtain within six (6) months, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a boxing gym; strength, stamina, and mobility to perform medium to heavy physical work; to sit, stand, and walk for several continuous hours daily on level, uneven, or slippery surfaces; agility to move quickly and easily; frequently reach, twist, turn, kneel, bend, crawl, stoop, squat, crouch, grasp, and make repetitive hand movements in the performance of daily duties; and vision to inspect and operate equipment. Finger dexterity is needed to operate and repair boxing equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in indoor and outdoor boxing facilities and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust, and air contaminants. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

WORKING CONDITIONS
Employees in this classification work evenings, Monday through Friday, and occasional weekends.

Some positions may require working varied shifts and/or alternate schedules as needed. 438
September 2025
FLSA: Non-Exempt

COMMUNITY SERVICES, PARKS AND RECREATION COORDINATOR

DEFINITION
Under general direction, plans, organizes, and coordinates one or more programs, operations, and events within the Parks and Facilities, Recreation, Social Services, or Clinical Divisions of the Community Services, Parks and Recreation (CSPR) Department; provides administrative support and program assistance to assigned management personnel; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises technical and functional direction over and provides training to lower-level staff.

CLASS CHARACTERISTICS
This classification is responsible for the coordination of one or more programs in the Community Services, Parks and Recreation Department. Incumbents have responsibility for independently coordinating and implementing an assigned program’s goals and objectives. Positions in this classification rely on experience and use considerable discretion and independent judgment to ensure the program’s efficient and effective service delivery. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver program services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. Coordinators may be assigned or moved to any number of functional areas within the Community Services, Parks and Recreation Department.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Leads, plans, coordinates, promotes, and participates in the day-to-day operations of parks and facilities, recreation programs, social services programs, and/or clinical services; establishes schedules and methods for providing community and recreation services and social services.  Monitors and evaluates assigned programs, activities, and services; identifies opportunities for improving service delivery and procedures; recommends improvements, modifications, and process changes and reviews with appropriate management staff; implements improvements.  Recruits and selects part-time staff and volunteers to operate programs and activities; provides supervision, training, orientation, and guidance to assigned part time staff; prepares staff schedules; provides input and documentation for performance evaluations.  Identifies staff development and training needs; schedules and coordinates meetings and training programs for staff and volunteers; monitors and assesses training to ensure staff is properly trained and certified.
 Evaluates program attendance, participant responses, and costs; makes recommendations regarding the continuance or cancellation of programs; assists in the development of new programs.  Coordinates program registration, including the collection and accounting of monies, as applicable.  Administers and oversees contracts between the City and partner agencies. 439
Community Services, Parks and Recreation Coordinator

 Participates in the preparation, promotion, and execution of Citywide events; coordinates with community and professional groups to promote programs and activities; seeks sponsorships for major special events and programs.
 Prepares and coordinates the development of publicity for events and programs, including news releases, flyers, pamphlets, brochures, and announcements.  Acts as a representative to patrons and residents regarding questions, problems, concerns, and activities in the provision of program operations, activities, and services.  Participates in City, community, and advisory meetings.  Assists in the determination of personnel, equipment, and material needs for program activities; prepares and processes purchase of and payment for equipment, supplies, and services.  Prepares budget recommendations for the allocation of personnel, equipment, and supplies for program activity areas; and tracking assigned program budgets.
 Maintains accurate records of services and activities related to programs; prepares a variety of written reports, memoranda, and correspondence.
 Seeks sponsorships for special events and programs as assigned.  Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

When assigned to Parks and Facilities:
 Oversees, schedules, and coordinates the daily use of City owned parks, fields, and facilities.  Conducts periodic inspections of parks and facilities; ensures areas of concern are addressed; provides updated information and progress on maintenance and renovation projects at park sites; communicates emergency issues that may arise at park and facility sites.

When assigned to Youth Programs:
 Assists in planning, developing, organizing, and supervising leisure and recreation activities for participants of all ages.
 Oversees and schedules transportation options; ensures maintenance and repair of transportation vehicles; administers related grant or transportation funding programs.

When assigned to Social Services:
 Assists in planning, developing, organizing, and supervising after-school programs, seasonal camps, and other activities for school-aged children as well as sport activities for participants of all ages.  Monitors requirements of county, state, and federal funding sources.

When assigned to Clinical:
 Implements and administers intervention and supportive activities and programs to prevent or address mental, physical, or emotional conditions such as substance abuse, child abuse, domestic violence, and homelessness; ensures legal restrictions and requirements are followed.  Oversees case management and counseling staff executing counseling, case management services, and educational programs.

QUALIFICATIONS
Knowledge of:
 Principles of providing functional direction and training. 440
Community Services, Parks and Recreation Coordinator

 Methods and techniques of identifying community, social, and/or program needs for recreational, agespecific, programs.  Procedures for planning, implementing, and maintaining a variety of community, recreation, social services, and special events, programs, and activities.  Principles and practices of program development, implementation, review, and evaluation.  Recreational, cultural, age-specific, and social needs of the community.  Special event permits, permit regulations, and applicable City Municipal Codes.  City site management and oversight.
 Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
 Statistical analysis and report preparation.
 Operations and services of recreation programs.
 Principles, practices, methods, and techniques of recreation, sports, and childcare programs.  Local community groups, organizations, and businesses.  Facility scheduling software and online registration systems and software.  Mathematical principles.
 Principles and procedures of recordkeeping.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Plan and prepare recreation activity schedules, staffing schedules, reports, and other related program materials.
 Manage multiple projects and tasks of varying complexities.  Handle medical emergencies and injuries in a calm and effective manner.  Understand the organization and operation of recreation and sports programs and facilities necessary to assume assigned responsibilities.
 Develop, plan, organize, coordinate, promote, implement, supervise, and evaluate a variety of services and recreation programs, activities, and special events.  Oversee expenditures and adhere to budgeted allocations; ensure program revenues are collected appropriately.
 Perform mathematical calculations.
 Maintain accurate logs, records, and written records of work performed.  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
441
Community Services, Parks and Recreation Coordinator

 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to an associate’s degree with coursework in social services, communications, recreation, social services, or a related field.

Experience:
 Three (3) years of increasingly responsible full-time program experience in the area of assignment.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, and road hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS
Some positions may require working varied shifts and/or alternate schedules as needed. 442
September 2025
FLSA: Non-Exempt

COMMUNITY SERVICES, PARKS AND RECREATION SHUTTLE DRIVER

DEFINITION
Under general supervision, operates shuttle buses providing scheduled and special transportation services within the City on fixed and non-fixed routes; picks up and transports passengers; inspects vehicles and equipment for safe operating conditions; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing transportation vehicle operations in support of Community Services, Parks and Recreation (CSPR) activities and programs.

Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Transports Community Services, Parks and Recreation participants to essential services, such as medical appointments, grocery store, pharmacy, and bank visits; provides transportation for Senior Trips and Tours and City personnel.
 Assists participants in onboarding and disembarking the shuttle bus; assists disabled passengers using specialized equipment.
 Performs thorough pre- and post-trip shuttle bus and equipment inspections; ensures shuttle bus meets safe operating standards; reports the need for maintenance and repair work.  Makes prompt and accurate accident and incident reports; provides first-aid assistance as necessary; contacts supervisor and emergency services as directed.  Compiles data on passengers served; assists in preparing and maintaining a variety of records and reports related to services provided.
 Ensures shuttle bus is maintained in a clean and orderly condition; searches shuttle bus for trash and lost items; sweeps and cleans windows.
 Responds to questions regarding routes, schedules, and transfer points.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
443
Community Services, Parks and Recreation Shuttle Driver

Knowledge of:
 Operational characteristics of shuttle buses.
 Safe driving practices related to the operation of shuttle buses.  First Aid/AED/CPR methods and safety practices.
 Supplies and activities of assigned program.
 Americans with Disabilities Act (ADA) regulations regarding public transit operations.  Methods and techniques of conducting daily and routine vehicle safety inspection within established guidelines.
 City geography, maps, streets, landmarks, and driving directions.  Basic principles of record keeping.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Operate shuttle bus and specialized equipment for disabled passengers safely.  Respond decisively and effectively in emergency situations.  Read and interpret maps and schedules.
 Maintain schedules on assigned routes.
 Work with individuals having varied socio-economic backgrounds.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Two (2) years of experience operating public transport vehicles.

Licenses and Certifications:
444
Community Services, Parks and Recreation Shuttle Driver

 Possession of a valid California Class “B” Driver’s License with passenger endorsement, school bus endorsement, and/or school bus driver certificate, to be maintained throughout employment.  Possession of valid First Aid, AED, and CPR certification, or ability to obtain within six (6) months, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a predominantly vehicle driving/operation environment; to operate a motor vehicle and drive on highways, surface streets, and city roads in light to heavy traffic conditions; strength, stamina, and mobility to perform medium to heavy physical work; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio.

Vehicle operation visual requirements include near and distance, color vision, night vision, peripheral vision, depth perception, and the ability to adjust focus. This classification requires sitting for long periods of time while operating vehicles and walking on multiple types of surfaces to inspect vehicles and assist passengers. Finger dexterity, reaching with hands and arms, and using leg/foot to reach or handle vehicle controls and lifting devices to operate assigned equipment is needed. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work vehicles. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees primarily work in a driving environment and are frequently exposed to road and traffic conditions, loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, and fumes, hazardous substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 445
September 2025
FLSA: Non-Exempt

COMMUNITY SERVICES, PARKS AND RECREATION LEADER

DEFINITION
Under general supervision, provides support in conducting recreation activities in connection with a specific recreation or leisure program, service, activity, or function; leads, teaches, and conducts diversified recreation activities at various recreational facilities; continuously supervises and monitors participants to ensure their safety and well-being; performs a variety of clerical duties in support of program operations; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey level classification is responsible for independently performing program support duties for the Community Services, Parks and Recreation Department’s recreation and leisure programs which includes leading groups of youth, teens, and/or adults in structured activities. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Leads, teaches, and conducts diversified recreation activities at various recreational facilities, including parks, schools, and the recreation center.
 Supervises and schedules established programs of recreational activities for children and adults.  Follows structured curriculum and facilitates daily recreational and enrichment activities which include but are not limited to games, sports, art, music, and crafts for program participants.  Assists with the preparation and operation of recreation/sports camps or other large programs and events; provides oversight and conducts classes/activities for program participants under the guidance and direction of a Community Services, Parks, and Recreation Specialist or Community Services, Parks, and Recreation Coordinator.
 Implements and monitors City procedures with respect to participant safety.  Resolves program issues within established guidelines; suggests program improvements.  Inspects program areas and equipment and recommends maintenance and repair as needed.  Transports, issues, receives, and controls the use of recreational equipment and supplies; monitors equipment inventories and recommends procurement of items as needed.  Performs general office duties, including basic cashiering, answering the telephone, greeting patrons, light typing, data entry, copying, and filing; prepares flyers, calendars, and other routine publicity; prepares routine reports of participation and activities. 446
Community Services, Parks and Recreation Leader

 Assists in the encouragement of participation and good sportsmanship.  Responds to patrons’ needs for assistance or information.  Maintains recreational facilities, storage sites, and other work areas in a clean and orderly condition, including securing equipment and materials at the close of the workday and performing basic custodial duties; assists with opening, closing, and securing buildings for events, as directed.  Administers first aid and CPR, as necessary.
 Maintains accurate logs and records of work performed and materials and equipment used.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

When assigned to After School Programs:
 Monitors students, classrooms, and recreational activities for the purpose of ensuring a safe and positive learning environment for after school participants.
 Leads organized learning activities for students to develop and strengthen their academic, physical, and social skills.
 Serves as a positive role model for students by showing enthusiasm, initiative, and a mature work ethic.  Assists participants with daily homework.
 Communicates effectively with peers, parents, and volunteers; consistently communicates any behavior incidents, injuries, or any other pertinent information to the program Specialist in a timely manner.

When assigned to Batting Cages:
 Assists with program registration by collecting fees, accounting for money, and issuing receipts.  Diagnoses and makes minor adjustments and repairs to the equipment.

When assigned to Facility Rentals:
 Interacts with contracted instructors, renters, and patrons; ensures facility rules and regulations are followed at all times.
 Reviews facility schedule and submit a log on a daily basis.  Monitors the outside perimeter of the facility during open hours.  Submits service requests for facility needs.

When assigned to Chino Youth Museum:
 Interacts with parents, children, and party hosts; ensures facility rules and regulations are followed at all times.
 Leads organized activities for school tours, Museum guests, and party guests.  Assists with program registration by collecting fees, accounting for money, and issuing receipts.  Assists guests with booking parties and tours by ensuring all paperwork is properly filled out and fees are collected.
 Maintains accurate records.
 Makes sure the Museum exhibits are clean and organized.  Assists with special events as needed.
447
Community Services, Parks and Recreation Leader

Neighborhood Activity Center (NAC) Services:
 Sets up multi-purpose rooms for events, meetings, and classes.  Monitors participant activities while the facility is open.  Monitors the outside perimeter of the facility during open hours.  Assists Customer Service Representatives at the front counter when needed.  Update display boards inside and outside the facility.

When assigned to Park Operations:
 Responsible for ensuring the daily facility rental schedule is followed by all users; also documenting pertinent rental information, i.e., exact times of field usage, on and off times for lights, rental attendance, and report all maintenance and safety hazards at the park.

When assigned to Old Schoolhouse Museum:
 Assists in cataloging museum artifacts.
 Assists in planning the layout and display of museum artifacts.  Plans tours and other programs for museum visitors of all ages.  Keeps track of all museum artifacts and maintain records of ownership and borrowing.  Assists volunteer docents with tours.

When assigned to Teen Center:
 Assists in shuttling registered Teen Center participants after school from school sites during the school year.
 Engages with participants during pre-planned activities, which include sports, cooking, life-skills building, and craft activities.
 Assists participants with homework help as needed.
 Actively participates with the Coordinator/Specialist to help design and develop program activities.  Plans, prepares, and leads weekly activities.
 Communicates actively and effectively with co-workers, participants, parents, and volunteers.  Enforces and/or administers site, program and City guidelines, boundaries, and rules in order to keep participants safe.

When assigned to Tiny Tots Program:
 Works closely with and ensures the safety of participants ages 3-5.  Assists with instructing age-appropriate group games, crafts, light physical activities, and planning activities in a safe and positive learning environment.

When assigned to Youth Sports Program:
 Interact with parents, volunteers, participants, officials, and customers.  Assist with conducting programs for Pee Wee baseball, soccer, and basketball.  Conduct youth basketball practices and games.
448
Community Services, Parks and Recreation Leader

QUALIFICATIONS
Knowledge of:
 Operations, services, and activities of assigned program.  General office and business administrative practices.  Methods and techniques of implementing program activities.  Age-appropriate program content.
 Instructional methods and techniques.
 Care and proper use of recreational equipment and supplies.  Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
 Principles and procedures of recordkeeping.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Oversee the operations and activities of assigned programs.  Lead and conduct assigned program classes or activities.  Interpret and apply facility use policies and procedures.  Conduct age-appropriate activities.
 Monitor program participants on a continuous basis to ensure safety and well-being, discipline, and order.
 Understand, interpret, and apply all applicable laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Provide courteous assistance to program participants, parents, patrons, and the general public.  Maintain facilities and equipment in a clean, safe, and secure manner.  Maintain accurate logs, records, and written records of work performed.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade. 449
Community Services, Parks and Recreation Leader

Experience:
 One (1) year of experience facilitating a recreation or after-school program.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of, or successful acquisition within six (6) months of employment, valid certifications in First Aid, cardiopulmonary resuscitation (CPR), and Automatic External Defibrillator (AED) use for adult, child, and infant, provided by the City, to be maintained throughout employment.  For After School Programs: Complete secondary fingerprint requirement to obtain Activity Supervisor Clearance Certificate from the California Commission on Teacher Credentialing upon appointment.  For After School Programs: Successfully pass Chino Valley Unified School District’s Instructional Aide test within one year of appointment.

PHYSICAL DEMANDS
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, and road hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS
Some positions may require working varied shifts and/or alternate schedules as needed. 450
September 2025
FLSA: Exempt

COMMUNITY SERVICES, PARKS AND RECREATION MANAGER

DEFINITION
Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of one or more divisions in the Community Services, Parks and Recreation (CSPR) Department, including Parks and Facilities, Recreation, and Social Services; participates in the development of policies and strategies for division operations; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Director of Community Services, Parks and Recreation in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Community Services, Parks and Recreation. Exercises direct supervision over supervisory, professional, technical, and administrative support staff.

CLASS CHARACTERISTICS
This is a management classification responsible for managing a division or divisions in the Community Services, Parks and Recreation Department. The incumbent is responsible for developing and implementing policies and procedures for assigned division, including short- and long-term planning, budget administration and reporting, and coordination of key programs/projects with other City divisions and departments and external agencies. Positions apply advanced management principles and strategic thinking to decisions that impact the organization as a whole and the public being served. Positions generally serve as advisors and contributors to executive management on policies, procedures, and major City initiatives.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, manages, and oversees the daily functions, operations, and activities of a division in the Community Services Department, including Parks and Facilities, Recreation, and Social Services.  Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.  Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.  Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.  Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality.  Prepares and administers grants and other proposals which provide funding; maintains and monitors requirements of county, state, and federal funding sources. 451
Community Services, Parks and Recreation Manager

 Participates in the evaluation of activities and their effectiveness in serving the public; monitors program compliance with Department policies.
 Develops and sustains public and private partnerships within the community to support the needs of those served; works with organized community groups, school districts, and committees to promote and coordinate programs.
 Directs and reviews the creation of the Citywide brochure, flyers, letters, and invitations to upcoming events and programs.
 Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.  Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.  Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary.  Attends and participates in professional group meetings; stays abreast of new trends and innovations in recreation, parks, and social services programs; researches emerging products and enhancements and their applicability to City needs.
 Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
 Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.  Directs the establishment and maintenance of working and official division files.  Ensures staff compliance with City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
 Principles and practices of budget development and administration.  Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.  Principles and practices of contract administration and management.  Activities, facilities, arrangements, resources, and equipment common to modern comprehensive recreation and social services programs.
 Programs for maintaining security and enforcing regulations at parks and recreational facilities.  Public relations principles and techniques.
 State and federal regulations related to funding and grant proposals. 452
Community Services, Parks and Recreation Manager

 Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, oversee, and manage the staff and operations of the Recreation and Social Services Divisions.
 Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Provide administrative, management, and professional leadership for the division.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
 Evaluate and develop improvements in operations, procedures, policies, or methods.  Analyze program needs, identify solutions, and implement recommendations for events and programs.  Elicit community and organizational support for recreation and social services programs.  Create and maintain productive and supportive relationships with community groups and agencies.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Develop and implement recreation, social services, and education programs.  Understand cultural factors important to behavior patterns.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze, interpret, summarize, and present technical information and data in an effective manner.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

453
Community Services, Parks and Recreation Manager

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in parks and recreation administration, public administration, human services, sociology, or a related field.

Experience:
 Five (5) years of responsible community services programming administration experience, including three (3) years of experience in a supervisory or management capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various community sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the community and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, and road hazards.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
454
September 2025
FLSA: Non-Exempt

COMMUNITY SERVICES, PARKS AND RECREATION SPECIALIST

DEFINITION
Under general supervision, conducts and implements varied Community Services, Parks and Recreation (CSPR) programs and activities; manages participant behavior to ensure the safety of all participants; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned management or supervisory personnel. Exercises technical and functional direction and provide training to lower-level staff.

CLASS CHARACTERISTICS
This classification is responsible for independently performing administrative duties in support of a Community Services, Parks and Recreation Division program. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Community Services, Parks and Recreation Coordinator in that the latter performs the more complex work assigned to the series, such as the planning and oversight of programs and provides technical and functional direction over lower-level staff.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Conducts and implements community services activities, special events, and programs including recreation, community center, and prevention intervention and social services programs.  Monitors the proper and safe use of program facilities; ensures the safety and well-being of program participants including managing participant behavior.
 Assists in developing, planning, and evaluating programs and activities; monitors program attendance and participant comments; provides feedback for the improvement of service delivery and procedures.  Participates in program registration, including the collection and accounting of monies as applicable.  Participates in the preparation, promotion, and execution of Citywide events; works with community groups and interacts with schools, parents, and children.  Communicates with patrons and residents regarding questions, problems, concerns, and activities in the provision of program operations, activities, and services.  Communicates and coordinates with partner agencies to resolve routine operational program issues.  Resolves program issues within established guidelines; suggests program improvements.  Maintains facilities, storage sites, and other work areas in a clean and orderly condition, including securing equipment and materials and performing basic custodial duties and minor facility maintenance; opens, closes, and secures buildings for events.  Responds to requests for assistance for services and programs provided to the community. 455
Community Services, Parks and Recreation Specialist

 Recommends staffing, equipment, and material needs for program activities.  Tracks and maintains accurate records of services and activities related to programs.  Conducts research; prepares and generates reports; compiles and analyzes statistical data.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Procedures for implementing and maintaining a variety of community, recreation, social services, and special events, programs, and activities.
 Recreational, cultural, age-specific, and social needs of the community.  Local community groups, organizations, and businesses.  Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
 Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Determine personnel, equipment, and material needs for program activities.  Develop program guidelines, procedures, and forms.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in social services, communications, recreation, social services, or a related field. 456
Community Services, Parks and Recreation Specialist

Experience:
 One (1) year of responsible program experience in the area of assignment.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Completion of First Aid, AED, and CPR training within six (6) months of employment, as provided and required by the City.

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, and road hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Some positions may require working varied shifts and/or alternate schedules as needed. 457
September 2025
FLSA: Exempt

COMMUNITY SERVICES, PARKS AND RECREATION SUPERVISOR

DEFINITION
Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff coordinating programs, operations, and events within the Parks and Facilities, Recreation, or Social Services Division of the Community Services, Parks and Recreation (CSPR) Department; plans and coordinates comprehensive community-centered service programs; provides complex staff assistance to management staff in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management personnel. Exercises supervision over professional, technical, and administrative support staff.

CLASS CHARACTERISTICS
This classification is the supervisory level within a Community Services, Parks and Recreation division that exercises independent judgment on diverse and specialized community services and programmatic functions with significant accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and providing support to assigned management staff in a variety of areas. This class is distinguished from the Community Services, Parks, and Recreation Manager in that the latter has full management authority in planning, organizing, and directing the full scope of programs and services within the department. Supervisors may be assigned or moved to any number of functional areas within the Community Services, Parks and Recreation Department.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, organizes, assigns, supervises, and reviews the work of staff providing support to community services and programs within the Parks and Facilities, Recreation, or Social Services Divisions of the Community Services, Parks, and Recreation Department; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
 Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
 Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
 Coordinates assigned services and operations with other divisions and outside agencies.  Participates in annual budget preparation; identifies resource needs and recommends funding for staffing, equipment, materials, and supplies; prepares detailed cost estimates with appropriate justifications; oversees compliance with budgeted funding. 458
Community Services, Parks and Recreation Supervisor

 Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, databases, and files; ensures the proper documentation of operations and activities.
 Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
 Creates collaborative and supportive relationships with community groups, school districts, and committees to develop, coordinate, and promote services and programs to meet the needs of the community.
 Analyzes trends in recreation and social services programming, community attitudes, programs being offered, program requests, socio-economic issues, population age groupings, and other factors in program planning.
 Monitors the effectiveness of programs; evaluates program attendance, participant responses, and costs; makes recommendations regarding the continuance of programs.  Develops and administers marketing efforts to promote program activities; prepares or approves news releases, brochures, social media posts, and other announcements.  Oversees and participates in the maintenance of various databases.  Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Basic principles and practices of budget administration and monitoring.  Principles, practices, methods, and techniques of community services programming.  Methods and techniques of identifying community program, services, or activity needs.  First aid methods and safety practices related to recreational program planning and evaluation.  Methods and techniques of case management.
 Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
 Principles and procedures of record keeping.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. 459
Community Services, Parks and Recreation Supervisor

Ability to:
 Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
 Identify problems, research, and analyze relevant information, and develop and present recommendations and justification for solutions.
 Perform the most complex community services programming work.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Administer and supervise a variety of programs and projects.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals  Respond to complaints or inquiries from citizens, staff, and outside organizations.  Prepare clear, effective, and accurate reports, correspondence, and other written materials.  Maintain accurate logs, records, and written records of work performed.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in parks and recreation administration, public administration, human services, sociology, or a related field.

Experience:
 Five (5) years of increasingly responsible community services programming administration experience.

Licenses and Certifications:

 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer 460
Community Services, Parks and Recreation Supervisor

keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend; and to operate a motor vehicle and visit various City sites; vision to inspect site conditions and work in progress. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, and road hazards. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS
Some positions may require working varied shifts and/or alternate schedules as needed. 461
September 2025
FLSA: Non-Exempt

CUSTOMER SERVICE REPRESENTATIVE I/II

DEFINITION
Under immediate (Customer Service Representative I) or general (Customer Service Representative II) supervision, performs a variety of clerical and administrative duties in support of City staff and functions which may include account processing and recordkeeping activities in support of the City’s operations; provides assistance to staff and the public at the front desk and via phone and email which may include billing and water utility service inquiries; reviews, processes, and files documents and records; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Customer Service Representative I) to general (Customer Service Representative II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
Customer Service Representative I: This is the entry-level classification in the Customer Service Representative series. Initially under close supervision, incumbents learn and perform a wide variety of office support functions, clerical duties, and other customer service work. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Customer Service Representative II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Customer Service Representative II: This is the fully qualified journey-level classification in the Customer Service Representative series. Positions at this level are distinguished from the Customer Service Representative I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Customer Service Representative class series are flexibly staffed and positions at the IIlevel may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
462
Customer Serivce Representative I/II

Positions at the Customer Service Representative I level may perform some of these duties and responsibilities in a learning capacity.
 Answers incoming telephone calls; provides information and answers questions; addresses issues and concerns from members of the public, vendors, and City staff; refers issues to the appropriate staff or department; checks and replies to voicemail and email messages; greets visitors and residents at City facilities; distributes literature pertaining to City services and events.  Composes, types, formats, and proofreads a variety of documents and correspondence from written, recorded, or printed sources and verbal instructions, including presentations, staff reports, public notices, letters, emails, memoranda, budget reports, spreadsheets, flyers, and directories; checks drafts for punctuation, spelling, and grammar, and suggests corrections.  Collects and distributes incoming mail, packages, email communications, correspondence, reports, requests for service, and complaints to appropriate staff; receives, processes, and tracks documents for completeness and accuracy, including work orders, permits, timesheets, invoices, purchase orders, requisitions, and deposit slips.
 Organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems; audits files for compliance with federal, state, and local laws and records retention schedules; purges files in accordance with established rules.  Compiles and records statistical data; creates routine reports by extracting and/or tabulating information from a variety of sources.
 Accepts payments by phone or in person; accurately enters payments, adjustments, deposits, and address changes to customer accounts; adjusts accounts to reflect account accuracy of balances; efficiently and accurately handles cash transactions; operates cash register system; verifies accuracy of payments to accounts and balances cash drawers, as directed; accesses department safe and transfers daily cash/check deposits to armed security.
 Processes various applications for City services; collects and enters account information and ensures accuracy of demographic information.
 Prepares correspondence and mails forms and letters; provides notice to customers regarding account status and processes necessary account actions and applies account fees; applies adjustments to accounts; provides refunds to customers as necessary; prepares revenue reports to the Finance Department.
 Prepares, prints, and files various listings and reports; monitors, maintains, and orders supplies for the section; maintains supply of forms, applications, door hangers, and perforated paper.  Creates and edits department media, including website content, online forms, calendars, and newsletters.
 Collects fees and payments from the public; maintains records of and reconciles revenues collected; prepares and coordinates cash deposits; provides support to cashiering staff.  Orders supplies, equipment, and materials; ensures adequate inventory of department supplies; seeks competitive price quotes from various vendors; schedules equipment repairs and maintenance issues.  Schedules and coordinates appointments, meetings, seminars, conferences, and training sessions; acts as meeting and/or committee secretary; prepares meeting agendas and informational packets. 463
Customer Serivce Representative I/II

 Maintains customer services files and records; accurately enters, maintains, and updates customer account information into the City’s computerized system; prepares service orders for new utility signups, turn on/offs, meter reads, meter rereads, and related matters.  Observes and complies with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Positions at the Customer Service Representative I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:
 Principles and practices of effective reception and telephone techniques including proper telephone etiquette.
 Basic mathematical practices.
 Basic principles of handling cash including making cash deposits.  Principles and practices used to establish and maintain files and information retrieval systems.  Principles of business letter writing and basic report preparation.  Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Learn the organization, operation, and services of the City and of outside agencies as necessary to assume assigned responsibilities.
 Learn, interpret, and apply general administrative and departmental policies and procedures.  Enter data at a speed necessary for successful job performance.  Set up and maintain a variety of files and records.
 Prepare clear and concise reports, correspondence, documentation, and other written materials.  Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
464
Customer Serivce Representative I/II

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Customer Service Representative I/II: Equivalent to completion of the twelfth (12th) grade.

Experience:
 Customer Service Representative I: One (1) year of clerical experience.  Customer Service Representative II: Two (2) years of increasingly responsible clerical experience.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 465
September 2025
FLSA: Non-Exempt

DEPUTY CITY CLERK

DEFINITION
Under direction, performs a variety of highly responsible and complex administrative and clerical duties in support of the City Clerk’s Office; maintains a comprehensive indexing and filing system for records of action and official documents; prepares and distributes the City Council agenda; coordinates Fair Political Practices Commission filing obligations; ensures compliance with Brown Act requirements; conducts official activities of the City Clerk’s office in the absence of the City Clerk; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from the City Clerk. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for independently performing complex clerical duties in support of the City Clerk’s Office. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Prepares and distributes City Council meeting agenda and agenda packets; coordinates meeting room set up; posts agenda and staff reports on the website; attends and participates in the production of City Council meetings; records and transcribes meeting minutes; performs any required follow-up pertaining to City Council action taken at meetings.
 Reviews, researches, and responds to requests made under the California Public Records Act (CPRA).  Performs and ensures the retention, maintenance, distribution, and filing of City records and documents, including ordinances, resolutions, deeds, contracts, agreements, and other documents, notices, minutes, reports, and related papers; maintains and update the Chino Municipal Code and California statutes.  Maintains a comprehensive indexing and filing system for tracking official records, documents, and actions; coordinates the maintenance of active City records, archival and retrieval of inactive records, and the destruction of records.
 Maintains official files and records of Council proceedings and actions; prepares, processes, distributes, and posts public notices, bulletins, recorded documents, and contracts following applicable laws and procedures; prepares proclamations, commendations, ordinances, and resolutions in accordance with written instructions.
 Coordinates with other departments to process all public hearing notices and other legal advertisements.  Coordinates and processes Fair Political Practices Commission filing obligations required of City Council Members, Commissioners, and designated employees; assists with providing information to candidates about the City, responsibilities of elected officials, and requirements for filing campaign 466
Deputy City Clerk

expenditures and donations; transmits information on candidates to the County for the printing of ballots.
 Processes the filing of Conflict-of-Interest documentation and semi-annual election campaign statements; updates the City’s Conflict of Interest code bi-annually.  Assists with the coordination of municipal elections; prepares appropriate resolutions, ordinances, and other necessary documentation related to elections; prepares the Candidate Handbook; assists with processing candidate paperwork; coordinates activities with the County Election Office.  Provides routine office support related to preparation of correspondence, documents, and information; provides coverage of the front office and answers phones.  Administers the processing of contracts and County recordings from all City departments to ensure compliance with City policies and procedures.
 Researches, retrieves, and provides information and assistance to the public pertaining to minutes, ordinances, resolutions, and history of the City; provides documents to the public, other departments, and agencies; researches and provides information on State statutes.  Continuously monitors legislation that affects the Ralph M. Brown Act, the Maddy Act, Fair Political Practices Commission Regulations, and/or the California Public Records Act  Provides assistance to technical Committee meetings, Commission meetings, and other related meetings as needed.
 Performs official duties of the City Clerk in their absence; assists others in the performance of related tasks.
 Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles, practices, and procedures related to public agency record keeping, municipal elections, and the City Clerk function.
 Automated and manual records management principles and practices, including legal requirements for recording, retention, and disclosure.
 The Ralph M. Brown Act, the Maddy Act, and the Public Records Act.  Fair Political Practices Commission procedures and regulations.  Preparation of agendas and minutes.
 City organizational structure, programs, and services.  Modern methods of records retrieval and archiving.
 City formatting and document preparation standards.
 Principles, practices, and procedures related to the diverse functions within the Office of the City Clerk.  Basic arithmetic.
 Functions, authority, responsibilities, and limitations of an elected City Council.  Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.  City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task 467
Deputy City Clerk

coordination, including computers and software programs relevant to work performed.

Ability to:
 Enforce municipal laws and procedures.
 Implement election laws and political reform requirements.  Accurately maintain complex records, summarize written materials, and interpret a variety of documents, contracts, and ordinances.
 Meet the public, understand the public’s questions, and respond effectively.  Draft correspondence for the City Manager, City Council, City Clerk, and Department staff.  Prepare clear and concise reports, correspondence, documentation, and other written materials.  Coordinate and implement records management programs suited to the needs of the City and in compliance with mandated requirements.
 Maintain confidentiality and be discreet in handling and processing confidential information and data.  Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
 Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade.

Experience:
 Four (4) years of increasingly responsible clerical and administrative support experience in a public agency.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, 468
Deputy City Clerk

stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

WORKING CONDITIONS
City employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the City’s needs.
469
September 2025
FLSA: Exempt

DEPUTY CITY MANAGER

DEFINITION
Under general direction, oversees and performs a variety of highly complex administrative projects and coordinates City administrative activities, as assigned; serves as a subject matter expert on the City's resources, responsibilities, and opportunities related to the quality of life for residents; participates in the development of policies and strategies for City operations; provides complex and responsible support to the City Manager in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the City Manager or assigned supervisory or management personnel.

Exercises direct supervision over supervisory, professional, technical, and/or administrative support staff, as assigned.

CLASS CHARACTERISTICS
This is a management classification that provides administrative oversight and direction for the activities of assigned City projects and functions, including short- and long-term planning, budget administration and reporting, and coordination of key programs/projects with other City divisions and departments and external agencies. Positions apply advanced management principles and strategic thinking to decisions that impact the organization as a whole and the public being served. Positions generally serve as advisors and contributors to executive management on policies, procedures, and major City initiatives.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
 Plans, manages, oversees, and coordinates complex interdepartmental projects and activities and Citywide programs, as assigned, with an emphasis on issues and subject matter of special interest to the City Manager, including strategic priorities, City Council goals, legislative advocacy, public information, and regional and intergovernmental affairs; oversees and coordinates the work of staff and consultants to ensure successful completion.
 Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.  Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.  Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.  Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality. 470
Deputy City Manager

 Supports the development and implementation of the City’s legislative program; monitors and analyzes legislation; makes position recommendations; works with state and federal representatives and the City’s legislative advocates in support of City projects and programs; serves as a City representative in relations with local, regional, state and federal agencies, and professional organizations as directed.  Oversees grant applications and services.
 Oversees special projects and programs as assigned.
 Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.  Conducts a variety of organizational and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate.
 Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary.  Attends and participates in professional group meetings; stays abreast of new trends and innovations in municipal administration and resident quality of life initiatives; researches emerging products and enhancements and their applicability to City needs.
 Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
 Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.  Directs the establishment and maintenance of working and official division files.  Ensures staff compliance with City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
 Principles and practices of budget development and administration.  Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.  Principles and practices of leadership.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.  Principles and practices of contract administration and management.  Operations typical of municipal services, including public infrastructure, community development and redevelopment, public finance, human services, recreation, community relations, communications, neighborhood enhancement services, information technology, and public safety and welfare.  Operations of community-based organizations and private and government funding agencies for public services.
 Legislative and budget processes, timelines, and procedures of government agencies with jurisdiction over issues impacting municipal activities and funding. 471
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 Principles, practices, and techniques used in effective legislative and regulatory advocacy on behalf of the City.
 Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, oversee, and manage operations of special projects and City initiatives.  Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Provide administrative, management, and professional leadership.  Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
 Evaluate and develop improvements in operations, procedures, policies, or methods.  Research, understand, and communicate highly complex policies and issues.  Analyze complex administrative concepts and communicate information in a concise, relatable manner.  Analyze and make sound recommendations on complex community and intergovernmental relations, media relations, community outreach and public affairs, economic development, and resident empowerment issues and strategies.
 Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Analyze, interpret, summarize, and present technical information and data in an effective manner.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
 Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
472
Deputy City Manager

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in public administration, government, communication studies, social services, urban studies, or a related field.

Experience:
 Five (5) years of progressively responsible administrative experience in a public agency in functions related to community life, including three (3) years of experience in a mid-management capacity.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 473
September 2025
FLSA: Exempt

DEPUTY DIRECTOR OF COMMUNITY SERVICES, PARKS AND RECREATION

DEFINITION
Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for major functions and activities of the Community Services, Parks and Recreation (CSPR) Department including community services and programs, park development and maintenance, building maintenance, capital improvements, and social and human services; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among department divisions and various public and private groups; provides highly responsible and complex professional assistance to the Director of Community Services, Parks and Recreation in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Director of Community Services, Parks and Recreation.

Exercises supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS
This is a deputy director classification that oversees, directs, and participates in major activities and programs of the Community Services, Parks and Recreation Department. The incumbent participates in short- and long-term planning, development and administration of departmental policies, procedures, and services, and is responsible for providing professional-level support to the Director of Community Services, Parks and Recreation in a variety of areas. Successful performance of the work requires an extensive professional background and the ability to develop, oversee, and implement projects and programs in a variety of areas. Responsibilities include coordinating the activities of the department with those of other divisions, departments, and public and private agencies and managing and overseeing the complex and varied functions of the department. This class is distinguished from the Director of Community Services, Parks and Recreation in that the latter has overall management responsibility for all Community Services, Parks and Recreation Department services programs, functions, and activities, and for developing, implementing, and interpreting public policy.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Assists the Director in establishing and achieving department priorities, goals, and objectives; oversees a range of community, parks, recreation, and facilities programs and services, such as building maintenance, park development, capital improvements, community programming, and human and social services.
 Manages and participates in the development and implementation of goals, objectives, policies, and priorities; recommends, within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
474
Deputy Director of Community Services, Parks and Recreation

 Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems and internal reporting relationships; identifies opportunities for improvement; recommends the implementation of change.  Manages and participates in the development and administration of the department’s budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs and implements budgetary adjustments, as necessary.  Selects, trains, motivates, and directs assigned personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees to correct deficiencies; implements discipline and termination procedures; responds to staff questions and concerns.
 Monitors legal, regulatory, technology and societal changes and court decisions that may affect the work of the department; recommends equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner.
 Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.
 Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities.  Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.  Stays abreast of new trends and innovations in the field of community services, parks and recreation.  Oversees the maintenance of working and official departmental files; prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Director of Community Services, Parks, and Recreation.  Responds to public inquiries and complaints and assists with resolutions and alternative recommendations; serves as a spokesperson for the Department at a variety of community events, meetings, and other public relations activities.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of assigned areas of responsibility.  Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
475
Deputy Director of Community Services, Parks and Recreation

 Principles and practices of strategic plan development.  Principles and practices of budget administration.
 Principles and practices of contract management.
 General principles of risk management related to the functions of the assigned area.  Principles, practices, and procedures of public administration in a municipal setting.  Functions, authority, and responsibilities of an elected City Council.  Methods and techniques of developing technical and administrative reports, and business correspondence.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Provide administrative and professional leadership for assigned areas of responsibility.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility.
 Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Effectively administer special projects with contractual agreements and ensure compliance with contractual obligations.
 Respond to emergency and problem situations in an effective manner.  Understand, explain, and apply policies and procedures.  Analyze unusual situations and resolve them through application of management principles and practices.
 Develop comprehensive plans to meet future City needs/services.  Effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Direct the establishment of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
476
Deputy Director of Community Services, Parks and Recreation

 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in recreation, social sciences, public administration, or a related field.

Experience:
 Five (5) years of increasingly responsible relevant work experience, including three (3) years of experience in a supervisory or management capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 477
September 2025
FLSA: Exempt

DEPUTY DIRECTOR OF DEVELOPMENT SERVICES

DEFINITION
Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for major functions and activities of the Development Services Department including the Building, Planning, Code Enforcement, Housing, Accessibility, and Inspections Divisions; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among department divisions and with intergovernmental, regulatory agencies, and various public and private groups; provides highly responsible and complex professional assistance to the Director of Development Services in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Director of Development Services. Exercises supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS
This is a deputy director classification that oversees, directs, and participates in major activities and programs of the Development Services Department. The incumbent participates in short- and long-term planning, development and administration of divisional policies, procedures, and services, and is responsible for providing professional-level support to the Director of Development Services in a variety of areas. Successful performance of the work requires an extensive professional background and the ability to develop, oversee, and implement division projects and programs in a variety of areas. Responsibilities include coordinating the activities of the division with those of other divisions, departments, and public and private agencies and managing and overseeing the complex and varied functions of the division. This class is distinguished from the Director of Development Services in that the latter has overall management responsibility for all Development Services Department services programs, functions, and activities, and for developing, implementing, and interpreting public policy.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Assists the Director in establishing and achieving department priorities, goals, and objectives; oversees the administration and coordination of a range of development programs and services, such as permits, building, planning, code enforcement, housing, accessibility, and inspections.  Manages and participates in the development and implementation of goals, objectives, policies, and priorities; recommends, within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
 Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems and internal reporting relationships; identifies opportunities for improvement; recommends the implementation of change. 478
Deputy Director of Development Services

 Manages and participates in the development and administration of the department’s budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs and implements budgetary adjustments, as necessary.  Selects, trains, motivates, and directs assigned personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; conducts or directors staff training and development; works with employees to correct deficiencies; implements discipline and termination procedures; responds to staff questions and concerns.
 Monitors legal, regulatory, technology and societal changes and court decisions that may affect the work of the department; recommends equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner.
 Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.
 Conducts the most complex assignments or directs the work of others involved in the preparation and review of current or long-range development projects; ensures development activities are conducted in accordance with federal and state law, applicable accessibility standards, City ordinances, rules, and regulations.
 Coordinates the plan review, permitting, and inspection process on private and public property.  Supervises the building inspection, plan review, and permitting and code compliance staff on private and public property.
 Meets with design professionals to discuss and provide interpretation of relevant codes.  Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities.  Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.  Stays abreast of new trends and innovations in the field of development services.  Oversees the maintenance of working and official departmental files; prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Director of Development Services.
 Responds to public inquiries and complaints and assists with resolutions and alternative recommendations; serves as a spokesperson for the Department at a variety of community events, meetings, and other public relations activities; makes presentations and responds to questions as required at Planning Commission and City Council Meetings.  Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Code compliance requirements and practices.
 Organization and management practices as applied to the development, analysis, and evaluation of 479
Deputy Director of Development Services

programs, policies, and operational needs of assigned areas of responsibility.  Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.  Principles and practices of leadership.
 Administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Principles and practices of strategic plan development.  Principles and practices of budget administration.
 Principles and practices of contract management.
 General principles of risk management related to the functions of the assigned area.  Principles, practices, and procedures of public administration in a municipal setting.  Functions, authority, and responsibilities of an elected City Council.  Theories, advanced principles, laws, practices, and techniques related to plan review, inspections, and permit issuance on private and public property.
 Advanced social, political, economic, and environmental issues influencing planning program/project development and implementation.
 Real estate, architectural, and development principles and practices.  Methods and techniques of developing technical and administrative reports, and business correspondence.
 Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.  Develop and implement goals, objectives, practices, policies, procedures, and work standards.  Provide administrative and professional leadership for assigned areas of responsibility.  Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
 Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
 Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility.
 Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Effectively administer special projects with contractual agreements and ensure compliance with contractual obligations.
 Interpret and apply provisions of codes, regulations, statutes, and ordinances relevant to plan review, inspections, and permit issuance on private and public property.  Operate programs within allocated budgets.
 Respond to emergency and problem situations in an effective manner.  Understand, explain, and apply policies and procedures. 480
Deputy Director of Development Services

 Analyze unusual situations and resolve them through application of management principles and practices.
 Develop comprehensive plans to meet future City needs/services.  Effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
 Direct the establishment of filing, record-keeping, and tracking systems.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
 Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to a bachelor’s degree from an accredited college or university with major coursework in planning, engineering, public administration, construction, or a related field.

Experience:
 Five (5) years of increasingly responsible experience in municipal development services to include the functions of building, planning, code enforcement, housing, accessibility, and/or inspections programs, including three (3) years of experience in a supervisory or management capacity.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.  Possession of the following International Code Council (ICC) certifications to be maintained throughout employment:
 Certified Building Official
 Certified Building Inspector
 Certified Plans Examiner
 Certified Plumbing Inspector
 Certified Mechanical Inspector

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, 481
Deputy Director of Development Services

stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures. 482
September 2025
FLSA: Exempt

DEPUTY DIRECTOR OF FINANCE

DEFINITION
Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for major functions and activities of the Finance Department, including preparation of the City budget; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among department divisions and with intergovernmental, regulatory agencies, and various public and private groups; provides highly responsible and complex professional assistance to the Director of Finance in areas of expertise; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Director of Finance. Exercises supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS
This is a deputy director classification that oversees, directs, and participates in major activities and programs of the Finance Department. The incumbent participates in short- and long-term planning, development and administration of divisional policies, procedures, and services, and is responsible for providing professional-level support to the Director of Finance in a variety of areas. Successful performance of the work requires an extensive professional background and the ability to develop, oversee, and implement department projects and programs in a variety of areas. Responsibilities include coordinating the activities of the Finance Department with those of other divisions, departments, and public and private agencies and managing and overseeing the complex and varied functions of the division. This class is distinguished from the Director of Finance in that the latter has overall management responsibility for all Finance Department services programs, functions, and activities, and for developing, implementing, and interpreting public policy.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 Assists the Director in establishing and achieving department priorities, goals, and objective,; including the preparation of the City’s budget.
 Assists the Director for all financial programs and activities including audits, accounting, purchasing, utility billing, revenue collection, payroll, and accounts payable.  Manages and participates in the development and implementation of goals, objectives, policies, and priorities; recommends, within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
 Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems and internal reporting relationships; identifies opportunities for improvement; recommends the implementation of change. 483
Deputy Director of Finance

 Manages and participates in the development and administration of the department’s budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs and implements budgetary adjustments, as necessary.  Selects, trains, motivates, and directs assigned personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities and performance evaluations; works with employees to correct deficiencies; implements discipline and termination procedures; responds to staff questions and concerns.
 Monitors legal, regulatory, technology, and societal changes and court decisions that may affect the work of the department; recommends equipment acquisition, training programs, and procedural changes to ensure retention of qualified staff and the provision of services to the community in an effective, efficient, and economical manner.
 Oversees the development of consultant requests for proposals for professional services and the advertising and bid processes; evaluates proposals and recommends project award; coordinates with legal counsel to determine City needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.
 Prepares or directs the preparation of financial records and reports, including state-mandated accounting reports and the City’s Annual Comprehensive Financial Report.  Coordinates and participates in processes necessary to prepare the City budget; monitors budget requests and compiles materials in preparation for Director of Finance evaluation and related review activities.
 Assists in the implementation of the fiscal management program of the City, including budget monitoring, forecasting, collection and disbursement of revenues, accounting, financial reporting, and auditing.
 Represents the department to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities.  Conducts a variety of departmental organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.  Stays abreast of new trends and innovations in the field of municipal finance and budget administration.  Oversees the maintenance of working and official departmental files; prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Director of Finance.
 Responds to public inquiries and complaints and assists with resolutions and alternative recommendations; serves as a spokesperson for the Department at a variety of community events, meetings, and other public relations activities.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.  Performs related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of assigned areas of responsibility.  Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. 484
Deputy Director of Finance