Hemet City Council
May 26, 2026

17.F.

POMONA OFFICE: (909) 622-8260 [email protected] Angel Meza‐ Regional Vice President:

Cell: (213) 494‐8805 Email: [email protected]
30 Years of service
Oversees all operational aspects including distribution operations. Develops business plans and ensures productivity goals, customer care, & growing and sustaining the structural support. Develop forecasts, financial objectives and business plans. Oversees Over 1000 accounts in the Inland Empire in Southern California.

Oversees over 500 accounts in the San Diego County in Southern California Oversees Over 250 accounts in the Las Vegas in Nevada and over 250 accounts in Utah
Rogie Meza – Operations Manager:

Cell: (909) 817-6419 Email: [email protected]
10 Years of Service
Oversees daily cleaning operations across multiple facilities, ensuring quality control, staff supervision, and adherence to cleanliness and safety standards. Responsibilities include scheduling, budgeting, inventory management, and staff hiring and training. They work closely with clients to address concerns and maintain high service standards.

Oversees over 500 accounts in the Inland Empire including a variety of accounts from banks, utility sites, schools, government facilities.

Miguel Lopez – Customer Service Manager:

Cell: (951) 830-1101 Email: [email protected]
3 Years of Service
Meets with our clients and conducts periodic quality control reports to ensure that we are providing the highest level of customer service for each account. Documents reports of specific walk throughs and sends them out to managements team to ensure that cleaning requests are completed.

Over 2 Years of ground experience as Area Manager and 1 year as Quality Control, providing hands on experience to oversee quality work as required by clients. Assist in overseeing 500 Accounts and Client relationship in the LA County and Inland Empire.

Luis Sanchez – Area Manager:

Cell: (909) 263-8028 Email: [email protected]
7 Years of service
Responsible for the direct field management of the night and daytime employees and conducts on‐site training for new employees. Conducts regular site visits to supervise nightly maintenance and aids when needed. Acts as a liaison between operations and maintenance crew.

Personnel: Key Personnel Resume

17.F.

Merchants Building Maintenance will provide janitorial services for the City of Hemet through a structured, site-specific service program designed to deliver consistent, accountable, and highquality results across all facilities.

Services will be performed in accordance with the required frequencies, including three (3) days per week at the City Hall, seven (7) days per week at Police Department, two (2) days per week at the PD West Substation , one (1) day per week at the GTF Building, one (1) day per week at the GIT Building, one (1) day per week at the PACT Building, two (2) days per week at the Covell Building (engineering & Fire Admin) , three (3) days per week at the Hemet Public Library, and two (2) days per week at the Public Works Yard Facilities. All routine, periodic, and deep cleaning tasks will be incorporated into our service schedule.

A dedicated operations team will oversee service delivery. The Operations Manager will serve as the primary point of contact and will be responsible for contract performance, staffing, and communication with the City. Supervisors and Area Managers will conduct regular site visits and ensure all services are performed in accordance with established standards, with staffing aligned to each facility’s size and service frequency.

Work will be scheduled to align with the Cities operational needs and minimize disruption. Highfrequency locations will be serviced daily with consistent staffing, while lower-frequency locations will be scheduled to ensure full completion of all required tasks. Periodic services will be tracked and completed as required, and closing procedures will be performed during each service visit.

Merchants utilizes a proactive quality control program supported by our eHub system and MBMWorks platform, allowing real-time tracking of service activities, inspections, and work orders.

This ensures transparency, accountability, and prompt response to any service needs. Our management team maintains open communication with Town representatives to address concerns efficiently.

Merchants Building Maintenance is committed to delivering reliable service and maintaining a strong partnership with the City of Hemet through consistent communication and continuous improvement.

Detailed Approach

17.F.

improvement.

A fully customizable work validation reporting solution MBMWorks is a revolutionary real time enhanced cleaning work validation system that utilizes QR code scanning software to create an enhanced cleaning report card. This report catalogs real time data on when a particular area has been cleaned, what cleaning activities were performed, and any notifications on the status of that particular area.

This new technology is provided at no cost to our customers, giving them a much-needed solution to provide real-time data on the cleaning being performed at their locations.  100% Free
 Real-Time Reporting
 Customizable Dashboard
 Optimizes Time on
Site for our Cleaners
 Full Set-up and
Implementation in
under Two Weeks
 Custom Portfolio
Reporting
Capabilities
As disinfection cleaning becomes more and more critical, placing a QR code in the specific rooms or areas of our clients' facilities not only ensures that disinfection procedures are being done as required, but also provides us and our clients with important reporting information that can be reviewed in our regularly scheduled Business Reviews.

Beyond the pandemic, the adoption of QR code technology improves the overall health of facilities by assuring consistent cleaning and disinfecting activities are effectively communicated to the custodial staff to reduce the spread of seasonal viruses.

Methodology: MBMWORKS
Real-Time Work Validation System

17.F.

Timekeeping Solutions in the Field
We utilize eHub to manage all of the timekeeping for our employees in the field. Our employees clock in and out using the eHub Timekeeper, which is geo-fenced and updates the system in real time. This means that if we have a no show or there is an issue with a clock-in, one of our dedicated Timekeepers can resolve the issue immediately, 24 hours a day, 7 days a week.
 Workforce Management
 Work Ticket Tracking and
Reporting
 Geo-fenced Timekeeping
 Employee and Customer SelfService Portals
 Quality Assurance Reporting
 Custom Portal Access
Quality Assurance Reporting
Our Quality Assurance Team uses eHub to submit their inspection reports in the field. We create a fully customizable inspection check-off sheet within eHub for each customer that our QA Team accesses from their phones and tablets. They complete their inspections and submit them, which updates our system in real time. This information can then be used to analyze trends and resolve any deficiencies before they become problems. This reporting is also utilized during our Quarterly Business Reviews and other check-in meetings with our customers to track service delivery and overall client satisfaction.

All of these work tickets, reports, and inspection results are made fully available to our customers and can be accessed through the eHub Customer Portal.

Methodology: eHUB
Timekeeping and QC Reporting

17.F.

Real Time Work Order Tracking
EveAI is an innovative AI-powered work ticket system aimed at optimizing communication channels between customers, on-site cleaners, and our customers' work order systems. Serving as an intelligent intermediary, Eve revolutionizes the handling of work orders by swiftly identifying the appropriate team and translating details into email format upon their generation in Corrigo. Through advanced algorithms, Eve intelligently assigns work orders to on-site personnel based on factors such as location, specialization, and availability, ensuring efficient task allocation.

Seamless Integration with Corrigo
On-site cleaners receive work order details directly
via email, eliminating the need for extensive
training in Corrigo and simplifying communication
processes. Real-time updates on work order
statuses are provided to customers, with on-site
cleaners able to provide progress updates and
completion photos directly through email. Eve
seamlessly integrates completed work orders,
along with relevant information and images
provided by on-site cleaners, into Corrigo,
minimizing manual data entry and ensuring
accuracy.

By automating processes, improving
communication, and enhancing data integration,
Eve enhances operational efficiency, customer
satisfaction, and scalability for Merchants.

Methodology: EveAI
Work Ticket and Reporting Solutions

17.F.

30 Day transition Timeline
Week 1: Planning + Mobilization
MBM completes all off-site planning, staffing initiation, and system design while developing the floor recovery sequence and quality control framework.
 Executive kickoff meeting with City of Hemet Team
 Finalize scope, schedules, and staffing plan
 Begin hiring and background screening
 Assign Site Supervisor and field leadership
Week 2: Staffing + System Configuration
MBM advances hiring and system configuration, finalizes QR code deployment plans, and prepares recovery schedules.
 MBMWorks workflows built
 QR code placement plan finalized and reports templated  Develop recovery work calendar and define service priorities Week 3: Training + Readiness
MBM advances hiring and system configuration, finalizes QR code deployment plans, and prepares recovery schedules.
 Conduct training and finalize staffing
 Final sequencing of floor work, ordering of supplies
Week 4: Final Go-Live Preparation
MBM finalizes staffing, confirms access and logistics, and secures transition sign-off in preparation for Day 1 service launch.
 Confirm access requirements
 Equipment and supplies ordered and prepared
 Final validation of system readiness and logistics coordination  Weekly Transition meeting

17.F.

44 ATTACHMENT “A”

LEVINE ACT DISCLOSURE STATEMENT
California Government Code Section 84308, commonly referred to as the "Levine Act," prohibits City Officers from participating in any action concerning a license, permit, other entitlement for use, franchise, or contract (collectively “license, permit, or contract”) if they receive political contribution(s) from a party, or its agent(s), totaling more than $250 within the twelve (12) months before the proceeding, while a proceeding is pending, and for twelve (12) months following the date of a final decision in a proceeding. City Officers include City elected or appointed officers, their alternates, and any candidate for elective office.

Parties and their Agents are responsible for reviewing and disclosing their applicable contributions to City Officers on the record of a proceeding.

As a party to a proceeding, you are also required to provide information below about contributions made by you, your agents on behalf of you or your organization, your organization subject to the proceeding with the City, and any organization you direct or control pursuant to the aggregation rules at FPPC Reg. § 18438.5, except for uncompensated officers of a nonprofit organization. This form is to be submitted to the City and is a public record. If you have any questions about this form, please contact your City representative for assistance.

1. Have you or your organization, or any agent on behalf of you or your organization, or any organization you direct or control made any political contributions of more than $250 to any City Officer in the 12 months preceding the date of the submission of your proposals or the anticipated date of any City Council, Board, or Commission action related to this license, permit, or contract?
YES NO
If yes, please complete the table on the following page. If needed, please continue on additional pages.

Officer Name Payee Name Payment Date Payment Amount

17.F.

45 2. Do you or your organization, or any agency on behalf of you or your organization, anticipate or plan to make any political contribution of more than $250 to any City Officer during the 12 months preceding the submission of this proposal or in the 12 months following any City Council, Board, or Commission action related to this license, permit, or contract? YES NO
If yes, please identify the City Officer(s):

Officer Name Payee Name Payment Date Payment Amount
Answering yes to either of the two questions above does not preclude the City from awarding a license, permit, or contract to your organization or from taking any subsequent action related to the said license, permit, or contract. It does, however, preclude the identified City Officers from participating in any actions related to this license, permit, or contract.
______________________________________________________________________ (Date) (Printed Name/Title of Authorized Representative) (Name of business/legal entity) ___________________________________
(Signature)
You must submit a supplemental form within 10 days if you make any new reportable contribution(s) while the contract, license, permit, or other entitlement is being considered, and prior to any final action by the City Council.

April 1, 2026 – Angel Meza, Regional Vice President, Merchants Building Maintenance, LLC

17.F.

Sincerel
e N. Perez
CEO & Secretary
Omni Enterprise Inc.

Omni Enterprise Inc.
1420 E. Edinger Ave. Ste #111
Santa Ana, CA 92705
Direct: (714) 801—4092
Office: (714) 388—6664
Email:

Subject: Proposal Submission — Janitorial Services
Omni Enterprise Inc. is pleased to submit this proposal in response to the Request for Proposals issued by the City of Hemet. We have carefully reviewed the scope of work outlined in the RFP and are confident in our ability to deliver high-quality janitorial services that meet the City’s needs and expectations.

Omni Enterprise Inc. will serve as the legal entity assuming full contractual responsibility for this project. I, Dante N. Perez, CEO and Secretary of Omni Enterprise Inc., am the authorized representative with full authority to bind the company to the terms and commitments contained in this proposal. I may be reached at the contact information above or via email at
I hereby certify that al information submitted in this proposal is accurate, complete, and truthful to the best of my knowledge.

Omni Enterprise Inc. is committed to providing reliable, professional, and high-qualityjanitorial services while maintaining the highest standards of performance and accountability. We appreciate the opportunity to submit this proposal and look forward to the possibility of partnering with the City of Hemet. [email protected]
Professional BuildingMaintenanceContractingServic
April 1,2026
[email protected]
Purchasing
445 E. Florida Ave
Hemet, CA 92543
Attn: Candace Sunds
Dear Ms. Sunds,

17.F.

I gonadal
(tat-M
State of California } County of Orange
Place Notary Seal and/or Stamp Above
Name(s of
I certify under PENALTYOF PERJURY under the
laws of the State of California that the foregoing
paragraph is true and correct.

WITNESS my hand and official seal
Signature
Signature of Notary Public
Completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document.

Document Date: Number of Pages:

Signer(s) Other Than Named Above:

Capacity?es) Claimed by Signer(s)
Signer’s Name:

D Corporate Officer — Title(s):

El Partner— [:1 Limited D General
E1 Individual El Attorney in Fact
I:I Trustee El Guardian or Conservator
D Other:

Signer is Representing:

Signer’s Name:
[:1 Corporate Officer — Title(s):

D Partner— El Limited El General
El Individual El Attorney in Fact
[1 Trustee El Guardian or Conservator
El Other:

Signer is Representing:
@2019 National Notary Association
Anotary publicor other officer completingthis certificateverifies onlythe identity ofthe individualwho signed the document to whichthis certificateis attached, and not the truthfulness, accuracy,orvalidityofthat document.

On before me, D. K. Shah, Notay PUb|iC ---------------------------------- , Date Here Insert Name and Title of the Of?cer personally appeared
who proved to me on the basis of satisfactory evidence to be the person¢)whose name‘?f isLarésubscribed to the within instrument and acknowledged to me that he/shé/Lhey‘ executed the same in his/,be‘Y/thet’r authorized capacityties‘)‘,and that by his/be?thett signaturem’on the instrument the personm’or the entity upon behalf of which the personwacted, executed the instrument.

OPTIONAL
Description of Attached Document
Title or Type of Document:

D. K. SHAH g
COMM. #2493122
‘JOTARYPueuc- CALIFOR0
ORANGE COUNTY NIA 0
COMM.EXPlRESSEPT x7
ACKNOWLEDGMENT CODE § 1189

17.F.

Printed Name
Signatu
Failure to Perform Form
The contractor may be called back to correct deficienCIes In adherence to the General Specificat'ons at no additional cost to the City. Response shall be no more than (2) hours from the receipt of the call or email during normal busmess hours. No more than (4) hours from the receipt of the call or email during afterhours or holidays Hours not worked Willbe deducted from monthly payments ifthese hours are persistent, or if a quality control 'ssue appears Deduction for hours not worked does not constitute a waiver of the speCifications or acceptance of the conditions of performance.

Contractor 5 failure to perform under the term and frequencies spec'fied herein may result in reduct'on in the monthly payment due the Contractor, or termination of the contract.

The types of reductions described in 4 1 scopes In service may, at the City’s discretion and after notification to the Contractor, be imposed for any deficienc'es and/or failures to provide remed'es.
mmediate response reqUires the Contractor to report to the job Site to correct deficienc'es from the previous night. The deficiencies shall be of such a nature as to warrant immediate correction and/or to negatively affect the enjoyment and/or use of the build'ng.

Deficiencies requiring immediate response are those that adversely affect the building’s occupants. This may include, but not be limited to, failure to properly restock dispensers and/or properly clean specified areas. Should the Contractor fail to respond as required to make corrections, the City may, at its sole discretion deduct a portion of the payment for one day depending on the nature of the infraction.

Penalties may be assessed for each item missed on the cleaning schedule that does not require an immediate response; and failure to follow security procedures as outlined herein. City staff may, at periodic intervals, inspect before the start of the busmess day and note any deficiencies on a written checklist. The Contractor will be called and asked to make corrections based on the aforementioned list. Failure to make correction in the t'me noted before the next inspection will result in the Contractor being assessed one demerit per item left uncorrected. The accumulation of up to twenty demerits in any one calendar month may result in the Contractor being assessed a $500 penalty deduction from the monthly payment. Demerits exceeding twenty in one calendar month may result in a $1,000 penalty deduction from the monthly payment, and could result in termination of the contract.

Aut orized Signature:

17.F.

WW
daughwmb‘mm?l
County of Orange
OnW B/Sf—Z‘Jzébefore me, D. K. Shah, Notary Public --------------------------------- Date Here Insert Name and Title of the Officer personally appeared
State of California }
Name(s) of Signer(s)
who proved to me on the basis of satisfactory evidence to be the personylwhose name?is/ are’subscribed to the within instrument and acknowledged to me that he/she’Ijbey’executed the same in his/he?the‘lt authorized capacity(ies)‘, and that by his/be?thefr signaturelx‘fon the instrument the personlsrl,’or the entity upon behalf of which the personlsl’acted, executed the instrument.

I certify under PENALTYOF PERJURY under the
laws of the State of California that the foregoing
paragraph is true and correct.

WITNESS my hand and official sea
Signature
Place Notary Seal and/or Stamp Above
Completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document.

Document Date: Number of Pages:

Signer(s) Other Than Named Above:

Capacity?es) Claimed by Signer(s)
Signer’s Name: Signer’s Name:

El Corporate Officer — Titlels): El Corporate Officer — Title(s):

El Partner— El Limited El Genera I] Partner— E] Limited Cl General El individual D Attorney in Fact El Individual El Attorney in Fact El Trustee D Guardian or Conservator El Trustee El Guardianor Conservato D Other: D Other:

Signer is Representing: Signer is Representing:
@2019 National Notary Association
Signature of Notary Public

OPTIONAL
Description of Attached Docume
Title or Type of Document:

D. K. SHAH g
COMNL # 2498122
NOTARYPUEUC- CALIFOR0
ORANGE COUNTY NIA 0
COMMEXPIRESSEPT 17
Anotary publicor other officercompletingthis certificateverifies onlythe identityofthe individualwho signedthe documen to whichthis certi?cate is attached, and not t the truthfu ness, accuracy, or validityof that document.

CIVIL CODE § 1189

17.F.

QM Y
Company Name: OF(‘3 6War/Wt(«AC

1. Has your firm, or any officer or er thereof, ever fa'led to complete a Janitorial services contract? Yes if yes, give details, including dates: (Use another sheet of paper if necessary)

3. Does your firm have any ongomg investigations by any agency regarding violations of the State La.ode, Ca ifornia Business and Professions Code, or other laws? Yes or ®
If yes, please explain:

4. Does your firm have any outstanding Judgments, demands or liens resulting from violating the Business and Professions Code, the State Labor Code the IRS C'v'l or Criminal deci o -:

Yes or
If yes, please explain:

5. Has your firm een Cited for vio ations of OSHA Standards and Requirements within the past five ( 5?
Yes
No If yes, please explain:

Person who inspected the City’s faculties for your firm:

2. Has your firm ever been assessed damages or penalt'es for failing to perform janitorial serv'ces in a satisfactory manner or for failing to complete a contract with'n the scope ofwo?ecified 'n the Contract Documents?
Yes N3
If yes, give details:
(0 (0’0?
or
or

17.F.

Date Inspected: (“ld L’— [Lou
Exceptions to required speCIficatIons, if any: ?/pnu
Authorized Signature:
\ >
Printed Name
Date
SIGNING |NSTRUCT|ONS TO THE CONTRACTOR
All signatures must be notarized. In the event that the contracting firm IS a corporation the President or Vice-preSIdent plus the Secretary or Assistant Secretary of the corporation must sign and the corporate seal must be affixed hereto.

Signature
«Ir

17.F.

M [43%
State of California
County of Orange
personally appeared
Name(s) of Signer(s)
S gnature
Place Notary Seal and/or Stamp Above
Completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document.

Document Date: Number of Pages:

Signer(s) Other Than Named Above:

Capacity?es) Claimed by Signer(s)
Signer’s Name. Signer's Name:

C! Corporate Officer — Title(s): El Corporate Officer -— Title(s):

El Partner— [:1 Limited El General [1 Partner- [3 Limited El General Cl Individual El Attorney in Fact El Individual El Attorney in Fact El Trustee El Guardian or Conservator E] Trustee l3 Guardian or Conservator El Other: El Other:

Signer is Representing: Signer is Representing:
©2019 National Notary Association
before me, D K Shah Nota Public ---------------------------------- Here Insert Name and Title of the Of?cer

OPTIONAL
Description of Attached Document
Title or Type of Document:

Anotary publicor other officer completingthis certificate verifies onlythe identityofthe individualwho signed the document to whichthis certificateis attached, and not the truthfulness, accuracy, or validityof that document.

On
Date
who proved to me on the basis of satisfactory evidence to be the persongsqwhose name(§{ is/aré subscribed to the within instrument and acknowledged to me that he/sheLthey executed the same in his/be?tbeff authorized capacity(i9$f, and that by his/W signature(9)’on the instrument the personM or the entity upon behalf of which the personovf acted, executed the instrument.

I certify under PENALTY OF PERJURY under the
laws of the State of California that the foregoing
paragraph is true and correct.

WITNESS my hand and official seal.
ignature of Notary c
D. K. SHAH
COMM. # 2498122 NOTARYPusuc- CALIFOR

ORANGE COUNTY NIA
COMMEXPIRESSEPT, ‘7. 2028
LOSW
CIVIL CODE § 1189

17.F.

YES
California Government Code Section 84308, commonly referred to as the "Levine Act," prohibits City Officers from participating in any action concerning a license, permit, other entitlement for use, franchise, or contract (col ectively “license, permit, or contract”) ifthey receive political contribution(s) from a party or its agent(s), totaling more than $250 within the twelve (12) months before the proceed'ng, while a proceeding is pending, and for twe ve (12) months following the date of a f'nal de0i5ion in a proceeding City Officers 'nc ude City e ected or appointed officers, their alternates and any candidate for elective off'ce
As a party to a proceeding you are also required to provide information below about contributions made by you, your agents on behalf of you or your organization, your organization subject to the proceeding with the City, and any organization you direct or control pursuant to the aggregation rules at FPPC Reg. § 18438.5, except for uncompensated officers of a nonpro?t organization This form is to be submitted to the City and is a public record. Ifyou have any questions about this form please contact your City representative for assistance.

1. Have you or your organization, or any agent on behalf of you or your organization, or any organization you direct or control made any political contributions of more than $250 to any City Off'cer in the 12 months preceding the date of the submission of your proposals or the anticipated date of any City Council, Board, or Commission action related to this license, permit, or contract?
if yes, please complete the table on the following page. if needed please continue on additional pages.

Pa ee Name Pa ment Date Pa ment Amount
ATTACHMENT “A
Parties and their Agents are responsible for revuewmg and disclosmg their applicable contributions to City Officers on the record of a proceeding.

17.F.

Li- l12<>(no bee (?u, CE o On“
(Date) (Printed Name/Title of Authorized Representative) (Name of business/ egal entity) ; (SignaturW
You must submit a supplemental form within 10 days if you make any new reportable contribution(s) while the contract, license, permit, or other entitlement is being consudered and prior to any final action by the City Council.

2. Do you or your organization, or any agency on behalf of you or your organization, antICIpate or plan to make any political contribution of more than $250 to any City Officer during the 12 months preceding the submission of this proposal or in the 12 months following any City Council, Board, or CommiSSIon action related to this license, permit, or contract? If yes, please identify the City Officer(s):

Officer Name Pa ee Name Pa ment Date
Answering yes to either of the two questions above does not preclude the City from awarding a license, permit, or contract to your organization orfrom taking any subsequent action related to the said license, permit, or contract. It does however, preclude the identified City Officers from participating in any act'ons related to this license, permit, or contract.

Pa ment Amount

17.F.

State of California
County of Orange }
personally appeared
I certify under PENALTYOF PERJURY under the
laws of the State of California that the foregoing
paragraph is true and correct.

WITNESS my hand and official sea .

Signature
Place Notary Seal and/or Stamp Above
Capacity?es) Claimed by Signer(s)
Signer’s Name: Signer’s Name:
[I Corporate Officer — Title(s): D Corporate Officer —- Title(s):

El Partner— El Limited C! General [1 Partner— El Limited El General [1 individual D Attorney in Fact [:1 Individual E] Attorney in Fact D Trustee El Guardian or Conservator E1 Trustee El Guardian or Conservator D Other: D Other:

Signer is Representing: Signer is Representing:
@2019 National Notary Association
use, _____
Anotary publicor other officercompletingthis certificateverifiesonlythe identityofthe individualwho signed the document to whichthis certificateis attached, and not the truthfulness, accuracy, or validityofthat document.

On
- l 7) H before me, D. K. Shah, Notary Public ---------------------------------- , Date Here Insert Name and Title of the Officer who proved to me on the basis of satisfactory evidence to be the personpi)whose namemis/are'subscribed to the within instrument and acknowledged to me that he/she’lthey executed the same in his/he?tbetf authorized capacity(ieat, and that by his/bemhe‘lfsignaturem’on the instrument the personw,or the entity upon behalf of which the persongoacted, executed the instrument.

Signature of Notary Public
Completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document.

Description of Attached Document
Title or Type of Document:

Document Date: Number of Pages:

Signer(s) Other Than Named Above:

D. K. SHAH ; commazaesuz G
)
‘J’JTARYPuauc- CALIFORN
ORANGE COUNTY IA 0
com, expnass SEPT17
m
Name(s) of Signer(s)
CALIFORNIA ACKNOWLEDGMENT CIVIL CODE § 1189

17.F.

Client Reference:

Contact Name & Title: Glen Goldring, Facility Maintenance Supervisor Address: 390 Avenida Pico, San Clemente, CA92672
- Telephone: (949) 279-9739
Comprehensive janitorial services for c'ty buildings, including City Hall,the Community Special event cleaning services at beaches, parks, event centers, and community centers Contract Term: 07/01/2022— Present
Contact Name & Title: Robert Kmetz, Facilities Contracts Manager Telephone: (714) 667-3281
. Contact Name & Title: Al Pasillas
Address: 500 N. State College Blvd., Suite 100 Orange, CA 92868 Building 510 Email: GoldringG@San—C|emente.org
Center, Police Station, Animal Shelter, beach restrooms, and parks Floor care and maintenance
Address: DC Facilities Maintenance, 1143 E. Fruit St , Santa Ana, CA 92701 Email: [email protected]
Maintenance of over 500,000 sq. ft. of facilities
Contract Term: 12/19/2022— 08/31/2026
Telephone: (714) 541 7450
Email: [email protected]
1 CIty of San Clemente
. Services Provided:

2. Orange County Public Works (OCPW)
Services Provided:

O

3. County of Orange Social Services Agency
Janitorial services for five county buildings
Emergencyjanitorial servuces
Carpet cleaning, window cleaning, and floor care
Emergencyjanitorial services

17.F.

WWWNWW/WMWW WWW
Contact Name & Title: Delband Sepehrdoust
. Services Prov ded:

5. City of Laguna Woods
Contact Name & Title: April Baumgartner, Project Manager 0 Services Provnded:

Dailyjanitorial services for SSA Facilities
Contract Term: 5/16/2023— 08/31/2026
Address: 1501 ESaint Andrew Place, Santa Ana, CA 92705
Telephone: (562) 804—1424 x2259 . Email: [email protected] Contract Term: 03/01/2025—08/30/2026
Address: 24264 ElToro Rd, Laguna Woods, CA 92637
Telephone: (949) 639—0568
Contract Term: August 1 2020 — June 30 2024
Day porter cleaning services
Janitorial serv'ces for Library, Animal care facility
Emergency cleaning of the facilities.

Trash pick—upoutside of the facilities.

Email: ABaumgarten@cityof agunawoodsorg
Daily janitorial services for City Hall and the C'ty Library Periodic window cleaning services
Dusting and deta led maintenance services

4. 0C Community Resources

17.F.

Supervisors
Staff Organization / PER
Dante Perez
Raul Castro - Leader
Delia Echeverry
HR / Customer Service Janitoriil Project
Aiko Perez/ Of?ce
Manager
Omni Enterprise Inc.

Corporate Support:

1. Training

2. Accounting

3. Payroll
City of Hemet

17.F.

WWW“ WW “W WWW
President/CEO, Omni Enterprise, Inc.

Dante Perez is a founding member and the CEO of Omni Enterprise, Inc. With 20 years of industry experience and a degree from UCI, he brings extensive expertise in janitorial services and facility management. As part of the City of Laguna Niguel contract, Dante will personally visit the city's facilities monthly to conduct quality control walkthroughs and meet with the Project Manager and Supervisors.

He remains available to address the city's needs and serves as the primary contact, with ead janitors and supervisors reporting to him da‘ly.

Successful Projects:

City of La Palma
City of Laguna Woods
City of San Clemente
City of Huntington Beach (Includes boardwalk and beach restrooms. First company to implement e-bikes)
County-wide COVID Disinfecting (County Supervisor Approved Provider) Serving County of Orange for 15 years
City of Bellflower
Anaheim Convention Center
Contact Information:

Phone: 714—801-4092
Email: dperezomniclean@gma‘|.com
Aiko Perez, Office Manager
Aiko Perez serves as the Office Manager for Omni Enterprise Inc., overseeing corporate support functions including training, accounting, payroll, and human resources. She is responsible for office operations such as billing, logistics, and staff administration. With Six years of experience at Omni Enterprise Inc., Aiko plays a key role in ensuring efficient day-to—day operations and supporting the company’s overall organizational performance.

Delia Echeverry, HR/CustomerService
Delia supports. in human resources, customer service, and quality control forjanitorial projects. She assists with employee coordination, client communication, and service monitoring to ensure that cleaning operations meet company standards and client expectations. Delia plays an important role in mainta'ning service quality and supporting both staff and clients throughout project operations.

Contact Information:

Phone: 714-786—7206
Raul Castro, Lead Janitor
Raul has been with Omni Enterprise for ten years and serves as the Periodic Services Coordinator. He supervises and assembles specialized teams for floor care, window cleaning, and carpet cleaning. Raul that teams have the necessary equipment, chemicals, and supplies. He currently manages Contact Information:

Phone: 714—390-0995
Email: aikoperezomniclean@gma'l com

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services for the County of Orange, City of San C emente, City of Laguna Woods, Social Services facilities, Health Care Agency facilities, office trailers for the California Department of Transportation, and various municipal facilities across multiple counties. His expertise includes office facilities, outdoor publ‘c areas, medical environments, data centers, public parks, and gym floors.

Martha Jimenez, Janitorial Work Trainer & Backup Supervisor Martha has been a key part of Omni Enterprise for 14 years. She has trained numerous employees and continues to oversee new staff training. Her precise training methods have contributed to the company's high standards of service. She also serves as a backup janitor and supervisor when needed.

Certificates include:

Wood floor cleaning specialist
Stone floor care
Waxing specialist
Carpet and Upholstery Specialist
Green cleaning systems for hard floors and carpets

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We primarily focus on government contracts, proudly serving clients such as Orange County Parks, City of San Clemente, Orange County Health Agency, Orange County Public Libraries, California Department of Transportation, Orange County Public Works, Orange County Sheriff's Department, and severa other municipalities within Orange County.

Omni Enterprise, Inc. understands the City"s objectives 'n securing a contractor that consistently meets deadlines and ful?lls all tasks as outlined in the RFP’s Scope of Work. What sets us apart is our depth of experience, lean overhead, and highly ef?cient staff, allowing us to provide superior service at competitive rates. To ensure seamless communication, we provide the City with a dedicated phone line for direct access to the President or Project Manager, guaranteeing swift responses to any needs At Omni Enterprise, Inc, we take pride in the cohesion of our team, the thorough training we provide, and our commitment to delivering exceptional service Our mission is to maintain the highest standards of cleanliness paired with outstanding customer service. Every member of ourjanitorial team, fromjanitors to leadjanitors, undergoes rigorous training and brings experience working in public facilities.

For larger facilities, we assign lead janitors who are not only experienced but proven leaders with a strong track record in responsibility, attention to detail, and responsiveness. Before the contract commences, our Project Manager will meet with Supervisorsto review facility-speci?c needs and ensure all team members are aligned with daily routines and requirements. The Project Manager is responsiblefor scheduling monthly, quarterly, semi-annual, and annual services, ensuring uninterrupted service and clear communicationwith the Facilities Manager.

At the start of any contract, our Supervisors work closely with janitors to identify potential issues and ?ne-tune operations for maximum efficiency. During the ?rst two weeks, both the President and Project Manager conduct nightly facility checks to ensure quality standards are met and make necessary adjustments Our guiding principle is “Supervision. supervision, superv1sion.”Co sistent oversight and quality contro are crucial to maintaining high cleanliness standards, and we take pride in closely monitoring our team’s performance. The Project Manager and Pres'dent will follow up with Facility Managers to ensure satisfaction and address any additional needs.

Our approach is built on responsive customer service and the highest quality of work. Our goal is to provide the City of Costa Mesa with service excellence, fostering a long-term partnershipbased on trust and superior performance.

Omni Enterprise, Inc. is a seasonedjanitorial services provider with 18 years of experience, founded in 2007 and incorporated in 2013 in the State of California. The President and Secretary of the company is Dante Perez. Our company is dedicated to delivering high-quality cleaning solutions, specializing in daily custodialservices, carpet cleaning, window washing, upholsterycare, pressure washing, stone ?oor maintenance, and parking lot cleaning.
ll
Project Approach and Methodology

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City of Hemet
RequestforProposals (RFP)
”NW. 4 Janitorial Services
Sseb}%f?ahumttlwud'tv mm.“ ”mm, ?gi,¢{9?u¢;y,~t.wnuw-unr ., 15644 Palomino Dr.

Chino Hills, CA 91709
Tel: (909) 606-2756
Fax: (909) 606-6469
www.Santa'e dmaint.c0m

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Santa Fe
Bl?lthN £6
E
Table of Contents...................................
...................................
..........
1 Cover Letter...................................
...................................
..................
2 0 Notarized Forms Pages, 38, 39,40,44and 45
Statementof Understandingand Technical Approach..................................... ..
3‘- 4
Company at a Glance...................................
...................................
........
5 - 6
Company Quali?cationsand Experience ......
....................................
...............
7 Key Personnel Resumes .................................... ....................................
..
8 - 9
Work Plan..................
l ...................................
...................................
..
10 0 Cleaning Plan..................................... .....................................
..
10-12
0 CommunicationProcess..................................... ...........................
13 0 Staf?ng Structure ...................................... ..................................
14-15
0 Quality Assurance and Quality Control ..................................... ..........
16-18
0 Emergency Contact Procedures.................................... ....................
18 Service Methodology..................................... .....................................
....
19-25
Supplies and Equipment...................................... .....................................
26-27
Training.........................................
.........................................
............
28-29
References............................................
............................................
...
30-32
Insurance Certi?cate Sample.......................................... ............................
33 0 Forms
0 Cost Sheet Form (Submitted on separate ?le as requested on RFP Documents)

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Santa Fe
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March 31, 2026 City of Hemet
445 E. Florida Ave.

Hemet, CA 92543
Re: RF P# Janitorial Services
Dear ProcurementPersonnel,
Santa Fe Janitorial MaintenanceServices Inc. respectively submits this proposal for Janitorial Servicesfor the subjectservicesand suppliesindicated,with full knowledgeand understanding of the terms and conditions of the services to be performed. We acknowledge the receipt of all addenda, as well as having the ability and ?nancial commitment to ful?ll the requirements speci?ed in the RFP # Janitorial Services for the City of Hemet.

In addition, we certify that the only person,persons, company, or parties interested in the proposal as principals are named therein; that the proposal is made without collusion with any other person, persons, company, or parties submitting a proposal; that it is in all respects fair and in good faith without collusion or fraud, and that the signer of the proposal has full authority to bind the proposer.

Located at 15644 Palomino Dr. Chino Hills, CA 91709, Santa Fe Janitorial Maintenance Services Inc. is an independentlyowned and operated company that is certi?ed as a small business by the State of California. Santa Fe Janitorial Maintenance Services Incas been providing cleaning services to Southern California cities since,1978. Our experience and the ability to manage our level of work sets us apart from most companies. We havea history of working effectivelywith counties and government facilities and are a trusted provider of high-quality cleaning services.

The individualsauthorized to make representations for the ?rm, sign on behalf of Santa Fe Janitorial MaintenanceServices Inc., and to bind a contract are Guadalupe Medina President/CEO or Irineo Nuno, Vice President/CFO/Secretary.We can be contacted by telephone or by email:

Santa Fe Janitorial Maintenance Services Inc.
15644 Palomino Drive
Chino Hills, CA 91709
Tel: (909) 606-2756
Fax: (909) 606-6469
E-mail: [email protected] [email protected] We look forward to the opportunity of becoming a trusted and valued partner for the City of Hemet.

Si r ly,
\ WK ' i7.“
adalupe Medina him
President/CEO VicePresident/CFO/Secretary

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More than ever today,municipalities are faced with
multiple challenges-such as how to ?nd Quality Services Providers in an oversaturated market and on how to reduce facility maintenancecosts withoutjeopardizing quality.

Santa Fe’ 5 proposal will outline the advantages of utilizing our highly customizable maintenance program to meet the individualneeds of the City of Hemet Facilities.

This proposal presents a compelling opportunity to provide the city with expertise to improve the appearance and work
environment of the city’s facilities, while providing an extraordinary level of customer service be?tting the City of Hemet.

Objectives
Santa Fe Janitorial Maintenance Services Inc. propose to provide Janitorial maintenance services for the City of Hemet facilities. Santa Fe Janitorial Maintenance Services Inc., highly customizable cleaning service programs and expertise in building maintenance will assist the city in achieving its objectives of improving the quality of facility cleanliness,minimizing administrative efforts, and maximizing the value of the facilities expenditures while meeting the individual needs of the city facilities.

Plan to Provide Services
While there are currently several companies that provide janitorial services, Santa Fe distinguishes itself from the others on the professionalism and experience that Santa Fe requires from its workers,of?ce staff, and supervisors. Being a small business, we put greater care and emphasis on the quality of our work and the supervision of our employees.

The Zone Cleaning approach will be used to meet the city objectives for the city facilities. The Zone Cleaning approach is based on realistic goals and on responsiveness & understanding of the speci?cations. Santa Fe will use this approach as it’s been very successful with other projects of similar magnitude. .

Santa Fe’s Approach will consist of:
0 Permanent personnel assigned to the facility
0 Each team member is assigned to an area and/or cleaning tasks. 0 Each team member is responsible for the completion of work of its assigned cleaning tasks or areas.
0 A centralized point of contact
0 Each cleaning team is assigned a lead person/principal custodian 3

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0 Santa Fe
‘5WWW ‘7“.

Lead person reports to the Account Supervisor who will be the central point of contact for the City and Santa Fe.
0 Quality Assurance SurveillancePlan
0 O
0 Systemof procedures established by Santa Fe to ensure quality serv1ce
Random site visits to inspect and grade the level of service.

Performed by Santa Fe’s Quality Control Team.

System of Escalation procedures and a Corrective System of Actions for the solution of problems and to maintain/increase quality standards of service.
0 Of?ce and Management Support
O
O
O
0 Of?ce manned 24/7
All management teams are available for external support and or consult
Rapid response dispatch of emergency cleaning crews.

All operations and services are centralized at this location.

Santa Fe’s mission is to add value to the organizations we serve. Our training programs ensure that all employees develop a proactive attitude, role and work emphasis, focused on customer satisfaction. In addition, Santa Fe is dedicated to developing and utilizing advanced technological equipment as well as automating many manual procedures in order to improve each of our employees’ productivity in cleaning.

Customer satisfaction is the yardstick Santa Fe utilizes in measuring our success. We look forward to the opportunity of becoming a trusted and valued partner for the City of Hemet.

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Santa Fe
twmmsmeam
Name: Santa Fe Janitorial Maintenance Services Inc.

Formerly Santa Fe Building Maintenance
Address: 15644 Palomino Dr.

Chino Hills, CA 91709
Website: www.santafebldmaint.com
Firm Size ,. 78 Employees
Certi?cations Certi?ed Small Business by the State of
California Department of General Services
O?iceHours 9:00am to 5:00pm
Service Areas: I San Bernardino County
' Orange County
' Los Angeles County
' Ventura County
' San Diego Countv

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Client Sectors:
' Government Facilities ' Transportation
' Commercial Buildings I Industrial & Manufacturing
' Private Facilities ' Entertainment
' Industrial Facilities I Banking & Financial Facilities Building Types.‘ Of?ces, Libraries, City Halls, Factories, Schools, Churches, Shopping Centers, Court Buildings,
Warehouses, Transport, Public & Private
Government Facilities, along with other types.
,, mas—— General Services: ' Cleaning Service
I Floor Maintenance Services
- Window Cleaning Services
- Carpet Cleaning Services
- Blind Cleaning Services
I Carpet Steam Cleaning Services
Special Servzce: Pressure Washing Service
Solar Panel Cleaning
24-hour Emergency Janitorial Services
Headquartered in the City of Chino Hills, Santa Fe Janitorial MaintenanceServices Inc. has been conducting its business of providing professional custodial services for over 48 years. It is at this locationin which costumer service, sales, marketing and administrative efforts are conducted, as well as the enforcement and administration of all contractual performances. Currently Santa Fe Janitorial Maintenance Services Inc. is registered with the State of California Department of General Services as a Small Business in addition to being a minority owned business.

With over four decades of experience, we have developed a clear understanding of the speci?c requirements and objectives of quality janitorial services. Santa Fe Janitorial Maintenance Service Inc. is a full-service building maintenance company. We specialize injanitorial services, including carpet & ?oor cleaning, interior & exterior window cleaning, upholstery cleaning, pressure washing, among other cleaning services. Santa Fe Janitorial Maintenance Services Inc. standards are kept high with our unique personal training of each employee and our dedication to service our client needs. Santa Fe’s mission is to add value to the organizations we serve.

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(‘nmpany Quali?cations and Experience
Santa Fe Janitorial MaintenanceServices Inc. is a small, minority owned business, which provides professional cleaning services to various privately- owned companies and government facilities.Since its establishmentin 1978 Santa Fe Janitorial MaintenanceServices Inc. has been a choice provider of quality servicesfor government and private companies throughout Southern California for almost half a century.

With its strong connection to Southern California, Santa Fe currently services for the South Coast Air Quality Management District (AQMD) for which has been providing services since 2013, and other prominent clientssuch as City of La Habra Heights and multiple buildings for the County of San Bemardino. (Please referto Exhibit G “Client Reference”for more information) Santa Fe Janitorial MaintenanceServices Inc. currently employs more than 90 workers that include supervisors and maintenance personnel, who can meet our client’s every demand and quality standard. Under the current management, innovation and entrepreneurial leadership have allowed the company to grow into a thriving, quality maintenance service provider. Our strengths include ?exibility and adaptability of our services, the strong work ethic requested of our employees, our in-depth management and administrative support for ?eld personnel and the honesty and integrity of all company staff. With these strengths, we have created a trained loyal workforce with the skills to provide quality service that is consistent and dependable.

Santa Fe currently provides professional custodial services to more than 2 million square feet of government facilities and of private commercial of?ce space daily. Santa Fe prides itself in that it has never been debarred from a contract and that no contract has ever been canceled due to the lack of quality of its services.

The company management staff, with over 80 plus years of combined experience in the janitorial and maintenance?eld, helpdesign the techniques, procedures and approach of all work plans. They implement their experience along with a previously written plan of approach and procedures to enhanceand ensure that all facets of a current project are successfully completed on a timely manner.

While there are currently several companies that provide janitorial services, Santa Fe distinguishes itself from the others on the professionalism and experience that Santa Fe requires from all its’ ?eld employees, of?ce staff, and supervisors. Being a small business, we put greater care an emphasis on the quality of our work and the supervision of our employees. What differentiates Santa Fe from the competition is our commitment to provide more than just “a service” to our clients.

Santa Fe Janitorial MaintenanceServices Inc. has ?nancial capability and is currently in good ?nancial standing, as there are no pending mergers, no bankruptcy, no pending litigations, and no of?ce closures. We have a history of working effectively with counties and government facilities and are a trusted provider of high-quality janitorial services. Santa Fe complies with all federal, state and city, labor laws that may pertain to our kind of work. We fully understand the goal that the City of Hemet has set for this project and are fully aware of the speci?cations. We understand that not all projects are the same, therefore, here at Santa Fe, we are fully committed and determined to do the best of our abilities to make this project a success.

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Guadalupe
Medina Resume
Q Comprmj‘
. .
(vE( ) Guadalupe Medina IS the current CEO ofSanta Fe Janitorial Maintenance Services Inc. formerly Santa Fe Building Maintenance; a company that has been providing janitorial services to Southern California for over 44 years. Armed with decades of experience on the janitorial ?eld. Mrs. Medina has been able to lead her company into a thriving, quality maintenance service provider.

SKILLS «SLABILITIES
Before Santa Fe Building Maintenance, Mrs. Medina was a proven supervisor and account manager in the janitorial ?eld. With her leadership. management. innovation and entrepreneurial leadership have prospered and ?ourished with the company.
0 Proven ability to Manage and Supervise
0 Effective communicator and coordinator in multi-department settings. 0 Well versed in the management subjects as well as the technical aspects of janitorial services.
0 Extensive experience in Customer Service and Account Management. 0 Skilled in Company Operations, Staff and Product management 0 Ability to train, motivate and educate employees.

PROFES. GIONNAL EXPERIENCE
Ed Building Maintenance: 1980 - 1998
35 years ago. Mrs. Medina started her career in the cleaning industry with Ed Building Maintenance. Her ?rst position was as a general cleaner where she learned all the skills that pertain to the janitorial ?eld. Working her way thru the company chain of command, Guadalupe was promoted to Supervisor with in a couple of years and was placed in charge of supervising night cleaning personnel.

Diamond Contract Services: 1998 - 2012
Employed has Site-Supervisor and Project Manager of all cleaning operations at the South Coast Air Quality Management District (AQMD).

Santa Fe Janitorial Maintenance Services Inc. formerly Santa Fe Building Maintenance: 2001 — Present Date
Obtained ownership of Santa Fe Building Maintenance. Continued to work as a project manager while managing and growing her own company. Through her experience obtained over years of working on the janitorial ?eld, Guadalupe has learned all aspects of the industry and the level of service.quality and cost management customers expect from a cleaning company.

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Irineo
Nuno
Resume
9 l "P”C‘l-‘() Sec
Irineo Nuno has been with Santa Fe Janitorial Maintenance Services. Inc. for (21) Twenty-One years. Currently Mr. Nuno is the Vice President/CFO/Secretaryof the company. His experience on the janitorial ?eld goes back for more than 30 years.

He, along with Guadalupe. will be overseeing the daily operations of the project. The following are the quali?cations that make him suitable for this project

SKILLS &ABILITIES
More recently, Irineo as been certi?ed and tested by Environmental Outsource Inc. on Bloodborne Pathogens. Asbestos Hazard Awareness, and on the Injury & Illness Prevention Program. (Copy ofcertg’?cures available upon request) 0 Proven ability to Managed and Supervise
0 Window.Floor and Carpet cleaning expert
0 Extensive experience in Customer Service. Account Management, Training, and Cleaning Services.
0 Skilled in Company Operations. Staff and Product management 0 Ability to train, motivate and educate employees
I’R( ) FlCS., IONNAL EXPERIENCE
Advanced Building Maintenance:
31 years ago Mr. Nuno started his career in the cleaning industry with Advanced Building Maintenance. His ?rst position was as a general cleaner where he learned all the skills that pertain to the janitorial ?eld. Working his way thru the company chain of command, Irineo was promoted to District Supervisor within a year and was placed in charge of supervising 70 employees and 40 janitorial accounts.

Santa Fe Janitorial Maintenance Services Inc. formerly Santa Fe Building Maintenance:

Currently Mr. Nuno is the VP/CFO/Secretary of the company. His hands-on attitude of personally supervising all current accounts with the company has made our supervision and quality control programs effective. Although hisjob does not include doing work on the ?eld, customers would usually see him helping his staff ?nish a job or supervising a request or trouble call personally. ensuring that the job is done correctly.

Although Irineo has work for one company other than Santa Fe, Mr. Nuno has the on the job experience those other supervisors might not have. Through his experience obtained over years working on the janitorial ?eld, he has learned all aspects of the industry and the level of quality customers expect from a cleaning company. 9

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[9’ Santa Fe
Santa Fe Janitorial Maintenance Services Inc. proposes
to provide solar panel cleaning servicesto the City of
Hemet facilities, has explained and required in accordance to the speci?cations listed on the Request for Proposal.

This work plan outlines the systematic approach the Company will use to deliver solar panel cleaning, inspection, reporting, and safety services in accordance with the requirements speci?ed by the City. The plande?nes the communication process, staf?ng structure, quality assoranceand control (QA/QC) measures, and emergency contact procedures, ensuring service delivery is ef?cient, compliant, and transparent.

Cleaning Plan
1 \3?” Santa Fe , ——_—___—
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Project Goals:

Provide the City with:

Janitorial services
Emergency cleaning
response " Day-porter service
Carpet and Floor cleaning
Window Cleaning
Santa Fe’s approach to meet the required services will be by using the Zone Cleaning Approach. The Zone Cleaning Approach will ensure that all work is performed according to the contract requirements by utilizing a system of cleaning personnel, supervision, reports, and logs ensuring that the facilities are cleaned and maintained up to or above Santa Fe’s and the City service standards.

The zone cleaning approach is based on realistic goals, responsiveness and understanding of the speci?cations. Santa Fe will use this approach as it‘s been very successful with other projects of similar magnitude. The zone cleaning Approach consists of cleaning personnel assigned to a task or an area in the facility. Each team'member is responsible for the completion of work on its assigned tasks or Area. 10

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. Santa Fe
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The zone cleaning method has proven to be efficient on this type of situation where multiple facilities at different locationsneed to be maintained.

Benefits of Zone Cleanin
Zone cleaning,sometimes called area cleaning or route cleaning, involvesthe assignment of a specific area to a janitor, or in this case a facility. Since the janitor is responsible for all the cleaning activitiesin the area, he must be fully knowledgeable in all areas of janitorial work and be familiar with all of the daily tasks required to clean the facility. Equipment to perform work must be available when required and the janitor must know how to operate this equipment effectively. The primary bene?t for zone cleaning is the awareness and familiarity of the janitor with every area of the assigned facility, as well as every building occupant. For this reason, a janitor can also be an effective security person, since strangers can easily be recognized and directed to their destination, or off the property as needed. The zone cleaner is responsible for every cleaning activity in Assigned areas, any failure to provide good quality service can easily be recognized and correctedsince daily services can be attributed to the janitor responsible for that area To meet the City of Hemet cleaning requirements and achieve a high level of quality service, Santa Fe will provide cleaning services on the days as requested on the Request for Proposal Documents Janitorial Services, which are as follows:
location Address Frequent‘)
Police Department — 450 E. Latham Ave. 2ndFloor -2 days per week Tuesday and Thursday AdministrationBuilding lStFloor Records Area—3 days per week, Monday, Wednesdaysand Fridays. Police Department - Operations 210 N. Juanita Ave. lSI Floor -2 days per week Tuesday and Thursday Secure Area - 7 days per week
Dispatch Area - 7 days per week
Properly Evidence Area — Once a Month
Police Substations West 3570 E. Florida Ave. 1StFloor only- 2 days per week Tuesday and J Thursday
Police GTF Building 395 E. Latham Ave. 1StFloor only- 1 day per week Wednesday Police GIT Building 401 N. Juanita ?ls‘Floor only—1 day per week Tuesday Police PACT Building 315 E. Latham Ave. 1SIFloor only-l day per week Monday Covell Building (Engineering & 510 E. Florida Ave. 1StFloor only- 2 days per week Tuesday and Fire Admin) Thursday
Public Works Yard Facilities 3777 Industrial Ave. lSIFloor only- 2 days per week Tuesday and Thursday
Library 300 E. Latham Ave. lSIFloor Only- 2 days per week Thursday and . Friday, with 2 hour day porter service on Saturday City Hall 445 E. Florida Ave. 2 days per week Tuesday and Thursday with a Monday 2 hour day porter service
11

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S WW Sanka ‘7“.

Santa Fe will assign a Working Supervisor who will be responsible for ensuring quality standards and compliance with the City’s cleaning speci?cations, by performing random site inspections, and monitoring employee performance.

The General Cleaners will work as a team that will be responsible for servicing all facilities according to the maintenancestandardsand requirements of the Scope of Work of the RFP and with the frequencieslisted. Each of the technicianswill be responsible for different facilities and tasks which at the end of each working day would be the responsibility of each individualcleaner to self-monitorand ensure the tasks are completed at each of the facilities.Any de?ciencies of the quality standards that are found by the City of Hemet or by Santa Fe Supervisors, will be the responsibility of each General Cleaners to correct them. Failure from the team to correct de?ciencies in a reasonable amount of time would result in a disciplinaryaction by Santa Fe which can includewarnings and or termination.Their duties include but are not limited to:
0 Cleaning Bathrooms 0 Emptying waste baskets
0 Cleaning Of?ces 0 Dust furniture
0 Cleaning Cubicles o Vacuuming of carpet o Dumping Trash 0 Etc.

A two men crew of Cleaning Specialist will ensure that the Quarterly and Annual task are completed. This includes carpet cleaning, ?oor cleaning, pressure washing and window cleaning. Their times and dates will be scheduled by Santa Fe’s administrative of?ce following the speci?cations and schedule of the City. '
Emergencies, Vacation and Absenteeism
All emergencies and call backs will be handled by our main of?ce dispatch which is manned by our of?ce staff 24/7. Our specialty crews, which are trained in all type of cleaning emergencies are on call 24/7 and can respond within a reasonable time period to any emergency. Having multiple crews on stand-by and available for deployment allows our of?ce to handle multiple callbacks within the same timeframe.

NOTE: The safety of Santa Fe’s employees comes ?rst; No Employee will be directed to performed services if hazardousconditions exist at a facility after a natural disaster or manmade disaster. Employees will NOT be required to provide services if they feel that certain conditions make it unsafe for them to provide such services. Services will continue to be provided to a facility only after such facility has been determined to be safe by a ?re department or any government of?cialthat can make such decision.

Any vacation, absenteeism, sick days, etc. will be covered by our specialty crew, who by this time should know the facilities and the requirements of each one and will be familiar with each of the facilities, alarm system and or security procedures.
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Santa Fe
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Communication Process
Effectiveand timely communication is essential for successful service delivery and operational coordination.

The Company willadhere to the following communication protocols:
0 Primary Points of Contact: The designated Account Supervisor willserve as the City’s primary contact. The Company willappoint a Contract Supervisor as the main liaison. 0 Method & Frequency: Allroutine communications will occur via email and scheduled phone calls.

Service schedules, inspection findings, and reports will be shared electronically within two business days of each service visit.
0 Coordination Meetings: Prior to each service cycle, the Contract Supervisor will coordinate with the FacilitiesSupervisor to confirm timing and minimize operational disruptions. Additional meetings may be held .in-site as needed to address specific issues or review work quality.

Communication Diagram
617Santa Fe
_,
. mama—«max. Santa Fe Janitorial
Maintenance Services Inc.

Management Support
Santa Fe Janitorial
Maintenance Services
Inc.
, , . Logistics & Supply
City OfHeme t
Contract Aimmlstrator:. Training . Quality Control . Operational Management . Human Resources
/
. Emergency Response
Assign
Representative Project Supervisor:

Irineo Nuno
Cleaning Crew
Effective communication is one of the most important factors contributing to the success of a project.

Cell Phones & Smart Phones are used by Santa Fe Janitorial Maintenance Services Inc. as the main system to communicate between onsite cleaning crews, shift leads and management, the of?ce email, telephone and fax numbers are also made available to the ?eld staff for them to communicate with management, although face to face interaction between management and ?eld crews is always encouraged.
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Staffing Structure
General Cleaning
Personnel
. Logistics & Supply . Employee Training/Education . . Quality Control . Operational Management . Human Resources . Emergency Response City of Hemet
. ismsigiml Re;)i'csci Ila/iii‘c
lrineo Nuno
:lL'C'Ul/lllSil/ic’i'l‘ixor
Working
Supervisor/Lead
On—Call/Emergenoy
General Cleaners
Santa Fe Janitorial
Maintenance Services
Inc.
15644 Palomino Dr.

Chino Hills, CA 91709
Tel: (909) 606-2 756
Toll Free: [(877) 782-3323
Fax: (909) 606-6469
Email:

[email protected]
Specialty Cleaning
Crew
. Account/Contract Management
Billing
- Day-to-Day Operations Support/ Management
- Client Communication . Employee Management . Reporting 14

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SFSanta Fe
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0 Account Supervisor: Responsible for overall contract management, communication with City representatives, QA/QCoversig Wt,and emergency response coordination. 0 Working Lead:Personnel that willsupervise the cleaning crew while performing hands-on cleaning.

Willact as a liaison between field crew and Account Supervisor/Management. Key duties willbe to pass on instructions from Account Supervisor to rest of field staff, will manage inventory, report facility issues, ensure safety compliance and direct daily activities. . Cleaning Personnel: Personnel that will provide the cleaning services to all facilities. Responsible for providing daily, weekly and monthly cleaning tasks/services.Key duties include emptying trash cans, vacuuming sweeping, dusting, :nopping, refilling dispensers, restroom cleaning, etc.

Guadalupe Medina 40years of experience
on the janitorial fieid.

Project Administrator
/AccountSupervisor
ResponSIble for managing the day-to-day
operations of the company. Will work with
the Contract Administrator to manage
contract maintaining Santa Fe’s Policies and
standards.
lrineo Nuno
35 years of experience
on the janitorial field.

Project Administrator
/AccountSupervisor
Responsible for the oversight and
management of the contract and
management of the cleaning program. It will
be his responsibility to ensure that all parts of
the contract are being followed and fulfilled
and that all activities detailed in the Scope of
Work are completed as per the contract. Will .
work with lead janitor/personnel and
Supervisors to manage the cleaning program.

Lead / Cleaning
Personnel
Cleaning Personnel
Responsible for executing the tasks described
on cleaning program, providing all required
cleaning services to achieve goals of
maintaining a clean facility.

NOTE: Current staff information is unavailable due to the Displaced Janitorial Act. The list above does not represent the number of Supervisors, Cleaning Personnel and Specialty Cleaning Personnel that will be required to provide the requested services. It is purely used to show how the account team will be structured and their work responsibility 15

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Quality Assurance &Quality Control (QA/QC)Approach
The Company will implementrobust QA/QCmeasures to guarantee service quality and compliance:
(
0 Service Schedule: Santa Fe willprovide cleaning services on the days listed on pages 12 to 23 of the Request for Proposal Documents for Janitorial Services. 0 Standard Operating Procedures: Only approved cleaning methods and materials willbe used.

ThisQuality Assurance Surveillance Plan (QASP)has been developed to evaluate cleaning personnel actions while implementing the janitorial services work plan. It is designed to provide an effective surveillance method of monitoring cleaning personnel performance for each listed objective/task on the Scope of Work of the proposal.

The QASPprovides a systematic method to evaluate the services each cleaning employee is required to furnish.

This QASPis based on the premise that Santa Fe desires to maintain a quality standard when servicing the facilities of the City of Hemet and that a monitored work plan is the best means of achieving that objective.

Santa Fe Janitorial Maintenance Services Inc. and not the City of Hemet, it will be responsible for the management and quality control actions to meet the goal of maintaining clean facilities. For this reason, Santa Fe Janitorial Maintenance Services lnc. will assign an Account Supervisor in charge of all cleaning services. The role of the Account Supervisor will be quality assurance and service performance to ensure cleaning standards are achieved.

In this line of work, the quality control program is the driver for service quality. Santa Fe has developed a comprehensive program of inspections and monitoring actions. The first major step to ensuring a ”self— correcting” work plan is to ensure that the quality control program provides the measures needed to lead the project to success.

Once the quality control program is implemented, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program. l‘ Performance ’ Performance Standard
Objective _ Basic Floors, baseboards, corners and wall edges are free of dirt, dust and Cleaning debris. Trash is empty; Plastic liners are in good condition. Trash Services containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection containers. Ash containers are emptied and free of ashes, odors and stains. Glass and mirrors have no traces of ?lm, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges. scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible. 16

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Basic Restrooms and locker rooms are disinfected and free of dirt, deposits, Restroom streaks and odors. Showers are disinfected and free of soap ?lms, scum Cleaning and other deposits.Toilets and urinals are disinfectedand free of scale, Services stains, scum and other deposits. Floors are free of litter, dirt, dust and ? debris. Suppliesare adequateuntil next service.

Periodic ' Floors have a glossy uniform appearance free of scuffmarks, heel marks, Cleaning wax build-up, and other stains and discoloration.Windows are free of Services ?lm, dirt, smudges, water, and other foreign matter. Carpets are free of _ stains and discoloration.

SURVEILLANCE:

The Account Supervisor will receive complaints from the City Assigned Representative, and he will pass the complaints to the cleaning personnel performing services for correction.

PROCEDURES:

Any city employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the City Assigned Representative; he/shein turn will contact Santa Fe and/orthe Account Supervisor. The appropriate documentation will be completed to properly record the complaint. Santa Fe will consider the complaint valid upon receipt from the assigned representative. Once the complaint has been recorded Santa Fe and the Account Supervisor will develop a plan for a timely resolution of the complaint. The Account Supervisor will inform the City Assigned Representative of the approximate time the unacceptable performance will be corrected once all details have been collected and recorded, he will also advise the City Assigned Representatme if unable to correct the complaint due to exterior cause from cleaning services, such as leaky pipes, dirty ACfilters, rooms being locked, etc., Ifthe Account Supervisor determines the complaint is cause by exterior sources out of the cleaning services provided by Santa Fe, he will document the findings and notify the City Assigned Representative. Santa Fe will retain a copy of any written complaint for future reference and follow up. The Account Supervisor shall verbally notify the cleaning personnel of any written complaint. The Account Supervisor will consider city complaints as resolved once the plan and work to resolve the problem has been completed unless notified otherwise by the City Assigned Representative.

SUPERVISION:

The Account Supervisor will evaluate the services provided by each cleaning personnel to ensure performance. He will inspect the facilities on a random weekly, monthly or quarterly basis depending on the mutually agreed schedule by Santa Fe and the City of Hemet to evaluate service performance.

WORK STANDARD:

The cleaning personnel shall perform the tasks required by the Scope of Work or work order in a satisfactory manner in accordance with the Daily General Services and Additive Alternates tasks.
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INSPECTIONS:

The Account Supervisoror the Quality Control team will inspect the facility per requirement by contract to ensure compliance with the appropriate task of the Scope of Work each time the service(s) is performed. Ifthe inspection indicates unacceptable performance, the Account Supervisor or Lead will notify the cleaning personnel responsible for the area of the deficiencies for correction. The cleaning personnel shall be given 24 hours after notification to correct the unacceptable performance.

CORRECTIVE ACTIONS:

Any deficiencies identified by the city willbe addressed by the next scheduled cleaning day, or sooner, if determined by the city that item(s) needs immediate corrective action. Failure to comply may result in the city issuing a Cure Letter and maybe grounds for cancellation of the contract is problems persist.

Emergency Contact Procedures
The Company maintains a 24/7emergency contact protocol to address urgent issues:
0 Emergency Phone: The Contract Supervisor will be reachable via mobile number at all times.

The Citywill be provided with this number and asecondary contact for redundancy. . Incident Response: In the event of an emergency (e.g., equipment failure, safety incident), the Supervisor will initiate the Company’s incident response protocol, which includes site assessment, coordination with City representatives, and timely resolution. 0 Notification: Allemergencies and incident responses willbe documented and reported to the City within 24 hours, with follow-up reports as needed. 18

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Service {\‘lethodology
1 Santa Fe’s approach'to meet the required services will be by using the ZoneCleaning Approach. The Zone
Cleaning Approach will ensure that all work is performed according to the contractrequirementsby utilizing a
system of cleaning personnel, supervision,reports and logs ensuring that the facilities are cleaned and maintained up to or above Santa Fe’s andthe City of Hemet service standards.

The zone cleaning approach is based on realistic goals and on responsiveness & understanding of the speci?cations. Santa Fe will use this approach asit’s been very successful with other projects of similar magnitude. The zone cleaning Approach consists of cleaning personnel assigned to a task or an area. Each team member is responsible for the completion of work on its assigned tasks or Area.

Methodology:

1. Santa Fe Janitorial Maintenance Services Inc. shall perform the Cleanings Services using equipmentand chemicalsmeeting the requirements containedin the proposal documents. Santa Fe Janitorial Maintenance Services Inc. shall follow the instructions provided by the manufacturers of such items in every case.

2. Unless exempted by the City Assigned Representative,Cleaning personnelshall remove light furniture such as seats, chairs, trash and ash receptacles, storage containers, etc. prior to performing ?oor and/or carpet cleaning and return such items after the completion of the work.

3. Cleaning personnelshall return to their appropriatelocationsall items moved during the performance of the service, in public and common-use areas, cleaning personnelshall return all fumiture to their appropriate con?guration.

4. Cleaning personnel shall provide and useadequate barricades and signs to provide enough warning prior to, during and after the performance of the cleaning services.

Carpet Shampooing, Bonnet and or Extraction Method
Cleaning personnel shall remove carpet stains, completely vacuum, shampoousing water extraction equipment and supplies, and completely re-vacuum all carpet in the speci?ed area. Cleaning personnel shall shampoo areas such as comers which are inaccessible to 19

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the equipment with manual scrubbing devices. After shampooing and allowing enough drying time, cleaning personnelshall vacuum the carpet following the pattern which will give the carpet enough drying time.Cleaning personnelshall vacuum the carpet following the pattern which will give the carpet pile a uniform appearance. Cleaning personnelshall vacuum the carpet suf?ciently prior to shampooing to remove dry and loose soil from the carpet pile. Cleaning personnelshall use a pile brush to raise and grit from the carpet pile or raise the carpet pile to allow enough penetration or to provide for adequate drying of the carpet.

Clean and Disinfect Drinking Fountains
Cleaning personnelshall use spray bottles of germicidal detergent solution, clean cloths, scrub pads and cream cleanser to remove all obvious soil, streaks, smudges, etc. from the drinking fountains and cabinets; then, disinfect all porcelain and polished metal surfaces including the ori?ces and drain. After cleaning and disinfecting, the entire drinking fountain shall be free of streaks, stains, spots, smudges, scale, and other removable soil.

Clean and Disinfect Fixtures
Cleaning personnel shall use spray bottles or pump-up Sprayers, to apply germicidal detergent solution to all surfaces of wash basins, toilets, urinals, showers and adjacent surfaces. Cleaning personnelshall use clean cloths (except inside toilet bowl and urinals where Cleaning personnel shall use bowl mops) to remove soil from all surfaces of these ?xtures and adjacent surfaces. Cleaning personnel shall use a cream cleanser and scrub pads to remove soil not removed by the cloths and germicidal detergent solution.

Cleaning personnelshall use dry cloths to dry metal surfaces of faucets, handles, valves, etc. The cloths used in cleaning and disinfecting toilets, urinals and other surfaces contaminatedwith urine or feces shall be a color readily distinguishable from cloths used on other surfaces and ?xture. Cleaning personnelshall use a plumbing plunger to unstop clogged toilets.

Clean and Re?ll Floor Drains
Cleaning personnelshall use a ?oor drain brush to clean ?oor drains. Cleaning personnel shall use abrasive cleanser and scrub pads to remove corrosion and tarnish. Cleaning personnelshall pour a solution of-germicidal detergent down the ?oor drain to ?ll the drain trap and prevent the escape of sewer gas.

Damp Mop Non-Carpeted Floors
Cleaning personnelshall use detergent solution and mops to remove soil from noncarpeted ?oors and baseboards which cannot be removed by sweeping, dust mopping or vacuuming. Cleaning personnelshall dust mop ?oors which are coated with ?oor ?nish prior to damp mopping. Cleaning personnelshall sweep other ?oor surfaces prior to damp mopping. Cleaning personnel shall damp mop all areas of the ?oor, after the ?oor has been damp mopped,it shall have a uniform appearance free of soil, stains, streaks, swirl marks, detergent ?lm or any observable soil which can be removed by damp mopping. In rest rooms and locker rooms, cleaning personnelshall use germicidal detergent instead of detergent solution.
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De-scale Toiletsand Urinals
Cleaning personnel shall use aseptic-type bowl cleaner and nylon bowl mops to remove scale, scum, mineral deposits, rust stains, etc. from the insides of toilet bowls and urinals.

Disinfect Surfaces
Cleaning personnelshall use cloths, squeegees and germicidal detergent solutionfrom spray bottles or pump-up Sprayers to damp wipe and disinfect all surfaces of furniture, ?xtures, walls, partitions, doors, etc.

Dust Furniture
Cleaning personnel shall use dusting tools, treated dust cloths or vacuum cleaners with dusting attachmentsto remove all dust, lint, litter, dry soil, etc. from the surfaces of chairs, telephones, lamps, cabinets, shelves, and other types of furniture and surfaces which are not considered to be building surfaces or building ?xtures. Papers typewriters, calculators, computers, staplers, and other similar desk items are not to be disturbed. Cleaning personnel shall accomplish dusting by the removal of soil from the area not by moving it from one surface to another.

Dust Fixtures and Other Surfaces
Cleaning personnel shall use dusting tools, treated dust cloths or vacuum cleaners with dusting attachments to remove litter, dry soil, etc. from the surface of ledges, heater convectors, window sills, ?re extinguishers, counter tops, walls, door frames and sills, ceiling mounted fans, ?xtures, partitions, rails, blinds, and other types of ?xtures and surfaces which are not considered to be furniture surfaces or specialty equipment such as test equipment, computers, typewriters, calculators. etc. below 8 feet from the ?oor surface. Cleaning personnelshall dust up to a height of 20 feet from the ?oor surfaces at the interior and exteriorof exterior entry areas. Cleaning personnel shall accomplishdusting by the removal of soil from the area not by moving it from one surface to another.

Dust Mop or Sweep Non-Carpeted Floors
Cleaning personnelshall use a treated dust mop to remove soil and litter from noncarpeted ?oors. On resilient tile, terrazzo, and other smooth ?nished ?oor surfaces, cleaning personnel shall use treated dust mops. On rough unsealed concrete, or other ?oors where dust mopping is not effective; cleaning personnelshall use brooms. Prior to dust mopping the ?oor surface, cleaning personnelshall use mops and detergent solution to remove wet soil from the ?oor. Cleaning personnel shall use a dustpan to remove accumulatedsoil and litter. After the ?oor has been dust mopped or swept, the ?oor surface, including corner and abutments, shall be free of dust. Litter and debris that can be removed by dust mopping or vacuuming or with a
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putty knife. Cleaning personnelshall vacuum elevator ?oors and door tracks and other areas such as corners and hard-to-reach areas. Cleaning personnelshall use a vacuum cleaner to remoVe moisture and dry soil from carpeted type entrance mats.

Cleaning personnelshall use a carpet stain remover and gum remover to remove carpet stains and gummy soil. Cleaning personnelshall clean exterior entrance mats by hosing with water and/or vacuuming.

Empty. Trash Receptacles
0 Cleaning personnel shall empty and return to their appropriate location all waste baskets, cigarette ash receptacles and other trash containers. 0 Cleaning personnelshall remove all litter, cans, papers, and other containers marked "TRASH".
0 Cleaning personnel shall keep trash in Recycle Containers separated from other trash.
0 Cleaning personnel shall remove all collected trash to area(s) on the site or within the building as designated by the Project Manager in such a manner as to prevent the adjacent area from becoming littered by such trash. 0 Cleaning personnel shall replace all obviously soiled or torn trash receptacle liners with a new trash receptacle liner. Liner shall be replaced in such a manner as to present a neat uniform appearance.
0 Cleaning personnel shall use damp cloths & detergent solution or disinfectant & scrub pads to remove non-permanent stains and soil from the interior and exterior of trash receptacles.

Machine Scrub Floors
Cleaning personnelshall use electrical ?oor machines with a scrubbing brush or grout cleaning machines and detergent or degreaser solution to remove soil and stains from ?oor surfaces:such as concrete brick or pavers, grouted tile and other such uneven or rough ?oors and from baseboards, furniture and partition bases and legs. Cleaning personnelshall use hand brushes in areas inaccessibleto the ?oor machines. Cleaning personnel shall use a wet/dry tank vacuum to pick up the scrubbing solution and wet mops, buckets and vvringersin areas inaccessible to a tank vacuum. Cleaning personnel shall remove all splash marks baseboards, furniture and other such surfaces.

Nonspeci?c Tasks
Cleaning personnel shall perform miscellaneous activities as directed by the Project Manager.

Polish Stainless Steel
Cleaning personnelshall polish stainlesssteel surfaces with glass cleaner and a soft cloth.

Cleaning personnelshall use clean cloths and stainless-steelpolish to remove smudges, ?ngerprints, marks, streaks, tape, etc. that glass cleaner cannot remove. Cleaning personnel shall remove excess stainless-steel polish
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Re?ll DispenSers
Cleaning personnelshall check and re?ll each toilet paper dispenser, hand soap dispenser, paper'toweldispenser, toilet seat cover dispenser, etc. Cleaning personnelshall place supplies dispensers in accordance with the directions of the supplier and dispenser manufacturers._ Cleaning personnel shall wipe surfaces adjacent to hand soap dispensers to remove spillage and leakage.

Remove Carpet Stains
Cleaning personnelshall use carpet stain removers, a dampened utility brush, clean cloths, aerosol gum remover and wet/dry tank vacuums to remove non-permanent stains from carpeted ?oors. Cleaning personnelshall blot or vacuum and scrape as much of the stain from the carpet as practical before applying carpet stain remover to the carpet.

Cleaning personnel shall spray carpet stain remover onto the stain and use a utility brush if required. Afterthe stain has dissolved, cleaning personnel shall blot and rub the stain up in such a manner as to prevent spreading of the stain. After the stain has been removed, cleaning personnel shall blot or vacuum the carpet dry.

Spot Clean Fixtures and Other Surfaces
Cleaning personnel shall use clean damp cloths, scrub pads, spray bottles of detergent solution, glass cleaner, or cream cleanser to remove smudges, ?ngerprints, marks, streaks, tape, etc. from the surfaces of ledges, windows, partition glass, window sill and blinds, ?re extinguishers, counter tops, walls, doors, door frames and sills, pictures, partitions, rails, and other types of ?xtures and surfaces which are not considered to be furniture surfaces or specialty equipment such as test equipment, computers, typewriters. calculator etc. below 8 feet from the ?oor surface. Cleaning personnel shall perform spot cleaning up to a height of 8 feet from the ?oor surfaces with glass cleaner and soft clean cloths. Cleaning personnel shall use a clean
cloth and stainless-steelpolish to remove smudges, ?ngerprints, marks, streaks, tape, etc. thatglass cleaner cannot remove. Cleaning personnelshall remove excess stainless-steel polish. In Common-use areas such as corridors, entrances, stairs, class rooms, etc. Cleaning personnel shall remove all notices, posters, bulletins, ?yers, etc. as directedby the Contract Administrator.

Spot Clean Drinking Fountain
Cleaning personnel shall use germicidal detergent, neutral detergent, lotion cleanser and a clean cloth to remove visible soil from drinking fountains.

Spot Clean Furniture
Cleaning personnelshall use damp cloths, scrub pads, spray bottles of detergent solution, glass cleaner. or cream cleanser to remove smudges, ?ngerprints, marks, streaks, tape, etc. from, the surfaces of chairs telephones, cleared surfaces of desks, lamps, tables, cabinets, shelves.and other types of furniture and surfaces which are not considered to be building surfaces or building ?xtures. Typewriters, calculators, papers, computers, staplers, and‘ other similar desk items are not to be disturbed. 23

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Spot Mop . Cleaning personnelshall use detergent solution and mops to remove spots, spills and obvious soil from non-carpeted ?oors that cannot be removed by vacuuming or dust mopping. After the ?oor has been spot mopped, it shall have a uniform appearance free of soil, stains, streaks, swirl marks, detergent ?lm or any observable soil that can be removedby damp mopping. In test areas and medical exam or treatment areas, cleaning personnelshall use germicidal detergent solution instead of detergent solution.

Spray Buff/Burnish
Cleaning personnel shall dust mop and damp mop the ?oor surface in preparation for spray buf?ng. Cleaning personnelshall use single disc ?oor machines, buf?ng pads, and spray bottles with spray barring solution to restore a uniform gloss and protective ?nish to resilient tile or terrazzo ?oors that are ?nished with ?oor ?nish. The spray buff solution shall be a premixed solution formulated as a companion product to the ?nish already on the ?oor. Cleaning personnel shall dust mop the ?oor surface after spray buf?ng. After spray buf?ng, the entire ?oor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and. other stains, and shall have a uniform coating of floor ?nish. Cleaning personnelshall remove all spray buff solution from baseboards, furniture, trashreceptacles, etc.

Strip and Re?nish Floors
Cleaning personnelshall completely remove all non-permanent ?oor ?nish and sealer from resilient tile or terrazzo ?oors and from baseboards and furniture and partition legs and bases. Then, apply a minimum of 2 coats of ?oor sealer and 3 coats of ?oor ?nish.

Cleaning personnelshall use single disc ?oor machines, stripping pads, putty knives, abrasive pads, mops, mop buckets and wringers, ?oor ?nish remover and mist remover to remove all removablemarks heel marks, scuff marks, rust stains, gum and other types of stains and soil.Cleaning personnelshall use manual scrubbing devices in areas inaccessibleto the ?oor machine. Cleaning personnelshall use a wet/dry tank vacuum to pick up stripping solution except in areas where its use is not practical. Cleaning personnelshall rinse thoroughly with clear water all ?oor surfaces to which ?oor ?nish remover has been applied. When a wet/dry tank vacuum is used, cleaning personnelshall rinse the area at least once after the ?oor ?nish remover has been picked up with the wet/dry vacuum. When a wet/dry vacuum is not used, cleaning personnel shall use a ?ne strand rayon mop to apply at least 2 coats of ?oor sealer and 3 coats of ?oor ?nish. Cleaning personnelshall apply no ?nish within 1" of baseboards and any ?xed furniture sitting directly on the ?oor surface. Diamond shall remove all ?oor sealer, ?oor ?nish, stripper and stripping slurry from baseboards, furniture and other such areas. After the ?nish has dried, the re?ectance shall be uniform and no streaks, swirls, etc. shall be visible.

Vacuum Carpeted Floors
Cleaning perSonnelshall use a carpet vacuum to remove visible and hidden soil and debris from the carpet surface and from within the carpet pile. Cleaning personnel shall 24

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use a hose and brush or crevice attachment to vacuum areas inaccessible to the carpet vacuum, after completely vacuuming, the carpet shall be free of all visible soil and litter and all-'soilwhich can be removed from the carpet pile.

Wet Clean Floors
Cleaning personnelshall use detergent solution, wet mops, buckets and wringers, deck brushes, comer brushes, swivel pad holders and abrasive pads, and putty knives to remove soil fromnon-carpeted ?oors which cannot be removed by vacuuming or dust mopping. Cleaning personnelshall apply detergent solutionto the entire ?oor area and allow to remain for three to ?ve minutes. Cleaning personnelshall use scrub brushes to remove spots and stains not removed by mopping. In areas with ?oor drains, cleaning personnelshallsqueegee the ?oor dry and then rinse with clear water. In areas without a ?oor drain, cleaning personnel shall use a wet mop and mop bucket and wringer or wet/dry tank vacuum to pick. up the solution, and then rinse with clean water twice.

Cleaning personnel shall wet clean all accessible areas. Cleaning personnel shall dust mop ?oors thatare coated with ?oor ?nish prior to damp mopping. Cleaning personnel shall vacuum other ?oor surfaces prior to damp mopping. Cleaning personnel shall take care as required to prevent splash and mop marks from being left-on baseboards, furniture legs, doors, etc. After the ?oor has been wet cleaned, it shall have a uniform appearance free of soil; stains, streaks, swirl marks, detergent ?lm or any observable soil that can be removed by damp mopping. In areas where ?oor ?nish has not been applied to the ?oor surface and greasy soil must be removed, cleaning personnel shall use a solution of degreaser.
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Supplies and Equipment
Santa Fe Janitorial Maintenance Services Inc. will use all or part of the following Cleaning Solutions at the City of Hemet janitorial project.
(leaning Supplies
WAXIE . .

Item # Descrlptlons
320101 Waxie-Green #255 HP All-Purpose Cleaner
320007 Waxie-Green #243 Neutral Cleaner
410061 Waxie-Green Solsta #443 Citrus HydroxyClean (PDC) 410056 Waxie-Green Solsta #143 Cleaner/Degreaser
070254 Waxie #846 Fibercare Carpet Soil Extractor
160115/1601 16 Waxie #330 Fresh Mist Liquid Enzymes
950110 Waxie—Green#543 Glass & Surface Cleaner
750015 Waxie-Green Furniture Polish
750323 Waxie-Green Stainless Steel Polish/Degreaser
170401 Waxie- Solsta #710 Multi-Purpose Disinfectant Cleaner (PDC) 030120 Waxie-Green Solsta #343 Restroom Cleaner
410242 Waxie-Green Graf?ti Remover Painted Surfaces
1170 Maintex-EZ-Wash Liquid Hand Soap
1410 Maintex-Fresh & Clean Bathroom Cleaner
1810 Maintex-Lemon Liquid Dish Soap
1792 Maintex-See Thm Glass Cleaner
1178 Maintex-Soil Release Multi-Purpose Cleaner
841 Maintex-STA Brite oil stainless steel cleaner & polish 10330250 Comet Pro Cleaner W/Bleach Disinfecting Closed Loop 10320542 Commet Pro Liquid Batch Cleaner Disinfecting Closed Loop 3231569 Spic & Span Pro Floor and MS Cleaner Closed Loop 1732535 Spic & Span Pro Disinfecting Ap Cleaner Closed Loop 1672135 Febreze Pro Fabric Refresher SanitizingClosed Loop. (‘arpet and Floor Maintenance Supplies
WAXIE Descriptions
Item #
070661 WAXIE-Green Encapsulating Carpet Spin Bonnet Shampoo 930210 WAXIE-Green Hi-Gloss Floor Finish
320660 WAXIE-Green Floor Stripper
93021 1‘ WAXIE-Green Floor Finish Enhancer
320811 / 320812 WAXIE-W-400 Heavy-Duty Stripper
1225 MAINTEX--Polimer25 Floor Finish
1138 MAINTEX-Ultra Strip Floor Finish Stripper
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The equipment required will vary during each phase of the project (Daily, Weekly. Monthly, Quarterly and Semi-AnnualCleanings). Santa Fe will utilize the following Equipment:

Equipment
Type Man u faetu rer Model # Age of
Equipment Description
Vehicle l\*
(Model or Brand) might be used depending on it \zn‘ious Iltctoi's. lodel license
Vacuums Sanitarie SC886E New Up right carpet vacuums Backgiiikesgicuum ProTeam ' Mega Vac New Backpack vacuum Scrub Machine Tundra S'i‘BP2012060000 1 year old Floor.carpet and tile scrubber Utility Container
_ Brute 44 Gallon New Trash receptacles
Moafirlifgleit &
__, SplashGuard 35qt Back Saver New Mopping equipment
Wet Mop Waxie N/A New Mopping equipment
Dust Mop Waxie N/A New Sweeping
Bowl Scrubber t Waxie N/A New Toilet bowl brush
Plastic Linners
' Ii Waxie 44, 24 & 37 Gallon Trash receptacles
52:;2235 Maintex General Purpose cleaning
Floor Finishes Maintex Floor wax Safety Signs Waxie
— General Safety
Brooms and
Dusters Waxie New General Cleaning
_ PPPEégec?sgalWaxie Plastic gloves, safety glasses.

E ui ment breathing masks, etc.

Note: Ihc uhm e list describes basic equipment that Santa l-e \\ ill utili/c on this project. More and or l)i|‘l‘c|‘cnt equipment H) H ”('olor
2005 Ford E250 Cargo Van 7V27638 None/ White
2003 Ford E250 CarELoVan 7B3 8944 None/White
2012 Ford Transit Connect 30568Hl None/White
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Training
Overview
Santa Fe Janitorial MaintenanceServices Inc. recognizes that a well—craftedtraining program is pivotal for enhancing job performance and ensuring customer satisfaction.

This structured training program combines hands-on learning, on-the-job experience, and vendor-supportededucation to provide employees with the skills necessary to excel in their roles.

Santa Fe Janitorial Maintenance Services Inc. believes that educating employees with a proper and thoroughtraining program is essential to improving performance standards and ensuring customer satisfaction. Our main training program involves employee tag along such that new personnel can bene?t from the experience that older experienced personnel bring to Santa Fe. The proper methods of sanitation and safety procedures are taught during the tag along training.

Training Structure
Phase 1: Tag-Along On-the-Job Training
0 Duration: 20 hours of hands-on training
0 Objective: To familiarize new employees withjanitorial practices under the guidance of experienced personnel.

Methodology:
0 New employees "tag along" with supervisors or experienced staff members. 0 Hands-on instruction on proper sanitation techniques, safety procedures, and use of cleaning tools.
0 Detailedexplanations of hazardous cleaning solutions and proper handling methods.
0 Education on hazard symbols, signs, and placement protocols to ensure safety and communication.

Employees are trained through a hands-on approach that emphasizes practical learning and safety. New employees accompany supervisors or experienced personnel to observe and practice effective janitorial techniques. Proper procedures for handling cleaning tools such as mops, brooms, and dusters are thoroughly demonstrated to minimize the risk of repetitive strain injuries affecting the hands, wrists, ?ngers, or back. Detailed instructions on the use of cleaningsolutions are provided, including their hazardous properties and safe application. Hazardous labels and symbols are carefully explained, and employees are encouraged to consult the SDS (Safety Data Sheet) charts installed in every janitorial 28

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closet for furtherreference on materials they may encounter. The correct interpretation and placement of signs are emphasized to ensure clear communication of warnings or issuesto others. Additionally, Santa Fe capitalizes on vendor-supportedtraining programs to enhance workforceskills and knowledgethrough industry-speci?c expertise.

Phase 2: Vendor-Supported Training
0 Objective: To stay informed about industry developments and enhance employees’ knowledge ofnew equipment and cleaning methodologies.

Methodology:
0 Collaborationwith supply vendors to learn about the latest advancementsin technology and chemical usage.
0 Participation in vendor-led seminars covering new cleaning methods and proper equipment usage.

Santa Fe strongly believes in developing partnerships with our customers, employees and vendors. We are not naive to think that we can master all areas of our business alone; therefore, our training program is augmented with the participation of our supply vendors. We look to our vendors to stay abreast of the latest development in equipment, chemicals and cleaning methodologies. Santa Fe supervisors and janitors regularly attend seminars on new cleaning methods and the use of new and old equipment, thought by our vendors.

Key Areas of Training
0 Sanitation: Proper cleaning techniques and maintaining facility cleanliness standards.
0 Safety: Preventing injuries through ergonomic handling of tools and detailed understandingof hazardous substances.
0 Equipment Usage: Correct handling of mops, brooms, dusters, and understanding machineoperations. 0 Chemical Awareness: Reading hazardouslabels, understanding safety charts, and applying cleaning solutions responsibly.
0 Communication:Using signage effectively to warn others about potential hazards.

Conclusion
Santa Fe’s Training Program is designed not only to educate employees but also to foster partnerships with customers and vendors. By equipping employees with practical skills and industry knowledge, this program solidi?es Santa Fe’s commitment to excellence in janitorial services.

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Relbrcnccs
With three decades in the custodial industry, Santa Fe Janitorial Maintenance Services Inc. has the experience of working with city, county, and government facilities. Our current customer base provides us with the operational experience and know-how necessary to properly provide all cleaning needs to our clients. Our quality service has enabled us to be very trusted in the government and commercial contract sector; below is'a list of projects that Santa Fe currently provides custodial services to:
.San BernardinoCounty
Probation Bonanza Building
San Bernardino County
Probation Bonanza Building
15345 Bonanza Road,
Victorville, CA 92392
Contact Person:

Mr. Ruben Mansuryan
(760) 957-6528
E-mail: rl mgmt [email protected]
Details:

Santa Fe Janitorial Maintenance Services Inc currently provides daily janitorial services to the San Bemardino County Probation Facility. The Probation facility is composed of approximately 14,000 square feet. Facilities include:
o Of?ces and Conference Rooms 0 Maintenance Rooms 0 Staff restrooms 0 Staff Kitchen & Break Rooms 0 Communications/control
room
The services that Santa Fe provides include:

Restroom and Shower Cleaning
Kitchen and lunchroom Cleaning
Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction) Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buf?ng) Window Cleaning
Of?ce and public spaces cleaning
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Fire District Division 1
UplandFire Station
Fire District Division 1
Upland Fire Station
475 North 2ndAve.

Upland, CA 91786
Contact Person:

Ms. Suzane Tate
(909) 931-4180
E-mail: State@sbc?re.org
Details:

Santa Fe Janitorial Maintenance Services Inc currently provides daily janitorial services to the Upland Fire Station —— Fire District Division 1 facilitiesthat compose approximately 65,000 square‘feet. Facilities include:

Chief Of?ce 0 Maintenance Rooms 0 Staff restrooms and Showers Staff Kitchen & Break Rooms 0 Communications/control 0 Conference Rooms room
The services that Santa Fe provides include:

Restroom and Shower Cleaning
Kitchen and lunchroom Cleaning
Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction) Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buf?ng) Window Cleaning
Of?ceand public spaces cleaning
31

17.F.

Santa Fe
WWW7¢
San Bernardino County
Fire Station 164
San Bernardino County
Fire Station 164
1825N. Campus Ave.

Upland, CA 91784
Contact Person:

Mr. Jason Serrano
(909) 931-4180
E-mail: [email protected]
Details:

Santa Fe Janitorial Maintenance Services Inc currently provides dailyjanitorial services to the San Bemardino County Fire Station 164 facilities that compose approximately ' 15,500 squarefeet. Facilities include:
0 Chief Of?ce 0 Maintenance Rooms 0 Staff restrooms and Showers 0 Staff Kitchen & Break Rooms 0 Communications/control 0 Conference Rooms room
The services that Santa Fe provides include:

Restroom and Shower Cleaning
Kitchen and lunchroom Cleaning
Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction) Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buf?ng) Window Cleaning
Of?ce and public spaces cleaning
32

17.F.

A ACORD” CERTIFICATEOF LIABILITYINSURANCE
THIS CERTIFICATEIS ISSUEDAS A MATTEROF INFORMATIONONLYANDCONFERS NO RIGHTSUPONTHE CERTIFICATEHOLDER.THIS CERTIFICATEDOES NOTAFFIRMATIVELYOR NEGATIVELYAMEND,EXTENDOR ALTERTHE COVERAGEAFFORDED BYTHE POLICIES BELOW. THIS CERTIFICATEOF INSURANCE DOES NOT CONSTITUTEA CONTRACTBETWEENTHE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVEOR PRODUCER, ANDTHE CERTIFICATEHOLDER.

IMPORTANT:Ifthe certificate holder Is an ADDITIONALINSURED,the policy(ies) must have ADDITIONALINSUREDprovisions or be endorsed.

If SUBROGATIONIS WAIVED.subject to the terms and conditions of the policy. certain policies may require an endorsement. A statement on this certificate does not confer rights to the certi?cate holder in lieu of such andorsemen?s). PRODUCER _& LeoArutyunyan ,- ""5. x. (318)6766016 mu“. (818)676-0015 ADDRESS: [email protected] INSURERIs) AFFORDING COVERAGE
INSURERA: Greenwich Insurance Company
Capital Pros/IdersInsurance
License #0H52316
20750 Ventura Blvd..Ste 305
Woodland Hills

INSURED
CA 91364
INSURER B 1 ServiceAmerican Indemnity Compaq}:

Santa Fe Janitorial Maintenance Services, Inc.
15644 Palomino Drive
INSURERC :

INSURER D :

INSURER E : Chino Hill! CA 91709
COVERAGES CERTIFICATENUMBER: “‘25 GLUMB”'24 W

THIS IS TO CERTIFYTHATTHEPOLICIESOF INSURANCELISTEDBELOWHAVEBEENISSUEDTO THEINSURED INDICATED.NOTWITHSTANDINGANYREQUIREMENT, TERMOR CONDITIONOF ANYCONTRACTOR - CERTIFICATEMAYBE ISSUED OR MAYPERTAIN.THEINSURANCEAFFORDEDBYTHE POLICIES ” EXCLUSIONSANDCONDITIONSOF SUCH POLI
’ TYPE or Insurance x COMMERCIALGENERAL LIABILITY -- CIAIMSMAIIE occun I , 1,000,000
s 100.000
NPC-1008889-0 ‘ 03/29/2025 , 1.000.000 GEN'LAGGREGATELIMITAPPLIES PER GENERALAGGREGATE s 2.000.000 PRODUCTS-COMPIOPAGG S 2’000'000
EMPLOYMENT s 250.000

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acctdn BODILYINJURY(Per person) AUTOSONLY BODILYINJURY (Per accident) HIRED --.- .V, AUTOS ONLY Per accident UMBRELLALIAB EACH OCCURRENCE 3 2.000.000
EXCESS LIAB 03/29/2024 03/29/2025 AG(3REQATE
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I. NS I VEHICLES (ACORD 101. Additional Remark; Schedule, may be attached II more space is requlred)

CERTIFICATE HOLDER CANCELLATION

SHOULDANYOF THE AIOVE DESCRIBED POLICIES BE CANCELLEDBEFORE

THE EXPIRATIONDATETHEREOF, NOTICE WILL BE DELIVEREDIN
"‘Proof Of [n3ufance"' ACCORDANCE WITHTHE POLICYPROVISIONS.

AUTHORIZEDREPRESENTATIVE
© 1988-2015ACORD CORPORATION.Allrights reserved.

ACORD 25 (2018/03) The ACORD name and logo are registered marks of ACORD

17.F.

4/1/2026
Proposal for Janitorial Services
City of Hemet
Submitted By
Smart N Clean Co.
516 E 6th St
Corona, Ca 92879
(951) 751-9266
[email protected]

17.F.

Table of Contents
1 Cover letter
2 Required Forms and Certifications
3 Exceptions
4 Experience
5 Personnel
6 Detailed approach and methodology
7 Fee schedule

17.F.

17.F.

17.F.

17.F.

39 Company Name: ______________________________________

1. Has your firm, or any officer or partner thereof, ever failed to complete a janitorial services contract? Yes or No
If yes, give details, including dates: (Use another sheet of paper, if necessary)

2. Has your firm ever been assessed damages or penalties for failing to perform janitorial services in a satisfactory manner or for failing to complete a contract within the scope of work specified in the Contract Documents?
Yes or No
If yes, give details:

3. Does your firm have any ongoing investigations by any agency regarding violations of the State Labor Code, California Business and Professions Code, or other laws? Yes or No
If yes, please explain:

4. Does your firm have any outstanding judgments, demands or liens resulting from violating the Business and Professions Code, the State Labor Code, the IRS, Civil or Criminal decisions:

Yes or No
If yes, please explain:

5. Has your firm been cited for violations of OSHA Standards and Requirements within the past five (5) years?
Yes or No
No If yes, please explain:

6. Person who inspected the City’s facilities for your firm:

Name and Title:________________________________________________________ Operations Manager Smart N Clean Co.

Wayne Tallman

17.F.

17.F.

17.F.

44 ATTACHMENT “A”

LEVINE ACT DISCLOSURE STATEMENT
California Government Code Section 84308, commonly referred to as the "Levine Act," prohibits City Officers from participating in any action concerning a license, permit, other entitlement for use, franchise, or contract (collectively “license, permit, or contract”) if they receive political contribution(s) from a party, or its agent(s), totaling more than $250 within the twelve (12) months before the proceeding, while a proceeding is pending, and for twelve (12) months following the date of a final decision in a proceeding. City Officers include City elected or appointed officers, their alternates, and any candidate for elective office.

Parties and their Agents are responsible for reviewing and disclosing their applicable contributions to City Officers on the record of a proceeding.

As a party to a proceeding, you are also required to provide information below about contributions made by you, your agents on behalf of you or your organization, your organization subject to the proceeding with the City, and any organization you direct or control pursuant to the aggregation rules at FPPC Reg. § 18438.5, except for uncompensated officers of a nonprofit organization. This form is to be submitted to the City and is a public record. If you have any questions about this form, please contact your City representative for assistance.

1. Have you or your organization, or any agent on behalf of you or your organization, or any organization you direct or control made any political contributions of more than $250 to any City Officer in the 12 months preceding the date of the submission of your proposals or the anticipated date of any City Council, Board, or Commission action related to this license, permit, or contract?
YES NO
If yes, please complete the table on the following page. If needed, please continue on additional pages.

Officer Name Payee Name Payment Date Payment Amount

17.F.

17.F.

Exceptions
Smart N Clean Co. has reviewed the Request for Proposals and all associated documents in their entirety.

Smart N Clean Co. takes no exceptions to the requirements, terms, conditions, or specifications outlined in the Request for Proposals and agrees to comply fully with all provisions.

17.F.

Experience
Company Information
Smart N Clean Co.
516 E 6th St, Corona, CA 92879
(951) 751-9266
[email protected]
Authorized Representative:

Wayne Tallman
Operations Manager
Experience and Qualifications
Smart N Clean Co. is a locally operated janitorial services provider headquartered in Corona, California, serving municipal, commercial, and industrial facilities throughout Riverside County and the Inland Empire.

We specialize in servicing multi-building environments and facilities that require consistent scheduling, reliable staffing, and strong operational oversight. Our experience includes public-facing facilities and high-use environments where cleanliness and presentation are critical.

Our services include routine janitorial maintenance, restroom sanitation, floor care, and periodic services such as carpet cleaning and deep cleaning. We focus on maintaining consistent service through structured supervision, trained personnel, and clear communication with our clients.

Smart N Clean Co. takes a practical and hands-on approach to service delivery. We prioritize reliability, responsiveness, and maintaining strong working relationships to ensure expectations are consistently met.

Smart N Clean Co. is a certified Minority Business Enterprise (MBE) and Women’s Business Enterprise (WBE) and is authorized to conduct business in the State of California.

References
Loma Linda University Health – Faculty Medical Group
11234 Anderson St, Loma Linda, CA 92354
Janitorial services (medical + administrative facilities) 2019 – Present

17.F.

Julia Perez, Assistant Vice President, Ambulatory Operations (909) 558-1000 | [email protected]
Geodis Logistics (IE Campus – Multiple Facilities)
Four locations, Inland Empire, CA
Janitorial services – large commercial/distribution facilities 2019 – Present
Evan Bull – Director of Operations
(909) 356-2437 | [email protected]
Loma Linda Faculty Medical Clinics
25828 Redlands Blvd, Redlands, CA
Janitorial services – healthcare facility
2019 – Present
David Phillips – Executive Director, Clinic & Facility Operations (909) 558-1000 | [email protected]

17.F.

Personnel
Smart N Clean Co. will assign a dedicated team of 5-7 personnel to perform all janitorial services required under this contract. Staffing levels will be determined based on facility size, service frequency, and operational needs.

Staffing Approach
Smart N Clean Co. will assign consistent personnel to this contract to maintain familiarity with each facility and ensure reliable service. In addition to primary staff, we will maintain cross-trained team members who are able to step in as needed to provide coverage without disruption to service.

Our team will include:
- Assigned janitorial staff responsible for routine cleaning - A designated lead/supervisor to oversee operations and maintain quality standards - Day porter support at designated facilities in accordance with the RFP schedule, along with additional on-site support at Police Department facilities - Additional support staff available when needed for coverage or higher workload demands
Staffing will be adjusted as necessary to ensure all service requirements are consistently met.

Project Management
Project Manager:

Wayne Tallman
Wayne Tallman will provide overall contract oversight, including coordination with City staff, scheduling, and quality control. He has over 20 years of experience in the janitorial services industry, managing operations, staffing, and service delivery across multiple facilities.

In this role, Wayne oversees contract performance, supervises personnel, and ensures service standards are consistently maintained. He remains actively involved in operational planning and supports supervisory staff to ensure all facilities are serviced in accordance with contract requirements.

A designated supervisor will also be involved in day-to-day operations, conducting routine inspections, supporting staff, and maintaining communication with City representatives to ensure consistent service quality.

17.F.

Personnel Qualifications
All Smart N Clean Co. personnel are trained in:
- Routine janitorial services
- Safe handling of cleaning chemicals and equipment
- Workplace safety practices
Personnel assigned to City facilities will comply with all requirements outlined in the RFP, including background checks and site-specific procedures.

Additional Support
Smart N Clean Co. can provide additional personnel as needed for periodic services, special projects, or emergency and on-call services.

17.F.

Detailed Approach and Methodology
Smart N Clean Co.’s approach is designed to go beyond the baseline requirements outlined in the City of Hemet’s Scope of Services by providing consistent, responsive support across all facilities, with added attention to high-use areas such as Police Department facilities.

In addition to meeting all required service frequencies and schedules, we will assign a dedicated day porter at key locations to support day-to-day needs, address issues as they arise, and maintain a consistent standard of cleanliness throughout operational hours.

Our plan includes assigning consistent personnel to support Police Department facilities, where continuous use and areas such as locker rooms require more frequent attention.

This allows us to maintain restrooms and common areas throughout the day while also supporting other facilities during gaps between scheduled service.

Approach
Our approach is built around consistent staffing, clear communication, and reliable execution. We prioritize assigning the same personnel to each facility to ensure familiarity, accountability, and dependable service.

For facilities requiring multiple daily service intervals, including Administrative Records and Operations, Smart N Clean Co. will provide consistent coverage to maintain cleanliness throughout the day. A dedicated porter will be assigned to support these locations, with a primary focus on Police Department facilities where continuous use requires a higher level of attention.

This on-site personnel will remain available to address restroom maintenance, locker room areas, and other high-use spaces, ensuring that facilities remain clean and operational throughout the day. This approach allows for immediate response to issues while maintaining overall facility conditions.

To support locations with less frequent scheduled service, such as Operations, Smart N Clean Co. will utilize this same personnel to provide additional coverage in high-use areas when needed. This ensures consistent service levels across all facilities, even between scheduled service days.

Routine Services
Smart N Clean Co. will perform all routine janitorial services as outlined in the RFP, including:
- Trash removal and recycling

17.F.

- Restroom cleaning and sanitation
- Dusting and surface cleaning
- Floor care including vacuuming and mopping
- Cleaning of glass, doors, and common areas
Additional attention will be given to high-traffic areas to maintain a consistent level of cleanliness throughout each facility.

Specialized Areas
Facilities such as Police Department secured areas, dispatch areas, and other sensitive locations will be serviced according to required procedures. Smart N Clean Co. will ensure all personnel follow site-specific requirements and maintain a consistent level of service in these areas. Consistent staff assignment to these locations will further support security, reliability, and accountability.

Periodic Services
Smart N Clean Co. will perform all periodic services in accordance with the RFP requirements, including:
- Carpet cleaning
- Floor stripping, waxing, and buffing
- Window cleaning
These services will be scheduled in coordination with the City to minimize disruption to daily operations.

Implementation
Upon award of contract, Smart N Clean Co. will coordinate with City staff to finalize schedules, assign personnel, and complete any required walkthroughs. Services will begin in accordance with the agreed timeline.

Ongoing Support
Smart N Clean Co. will provide ongoing support throughout the contract, including:
- Regular communication with City representatives
- Prompt response to service requests
- Continuous monitoring of service quality
Adjustments will be made as needed to ensure all facilities are maintained to the required standards.

17.F.

Fee Schedule
Pricing has been submitted separately in accordance with the requirements outlined in the Request for Proposals via PlanetBids.

All pricing submitted is firm and based on the service requirements, frequencies, and specifications defined in the RFP.

17.F.

City of Hemet
City Council Meeting

STAFF REPORT
Meeting: City Council Meeting - May 26 2026
Department: Administration
Submitted by: Noah Rau, Interim City Manager
Benigno Sandoval, Economic Development Director;
☐ Receive and File ☒ Consent Calendar ☐ Business Item ☐ Public Hearing TITLE:

Consideration of Waiver of City Permitting Fee, Approval of City Services, Including Downtown Banner, Assistance with Barricades, Disposable Trash Receptacles, Use of Mary Henley Park, Staff Overtime, and Sponsorship of $500 for the Juneteenth Event, June 19, 2026 RECOMMENDED ACTION:

It is respectfully recommended that the City Council adopt the following resolution:

RESOLUTION NO. 2026-___ - A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF

HEMET, CALIFORNIA, APPROVING THE WAIVER OF CITY PERMITTING FEES, APPROVAL OF CITY SERVICES, USE OF MARY HENLEY PARK, AND CITY SPONSORSHIP FOR THE 3RD ANNUAL JUNETEENTH FREEDOM CELEBRATION TO BE HELD ON JUNE 19, 2026 BACKGROUND:

Juneteenth, celebrated on June 19th, commemorates the emancipation of enslaved African Americans in the United States and serves as an opportunity to celebrate African American culture, history, and community. The proposed Juneteenth Event is intended to provide a family-friendly community gathering featuring cultural recognition, entertainment, food vendors, educational opportunities, and community engagement activities for residents and visitors.

ANALYSIS:

Black Voices of the Valley has submitted a Temporary Use Permit Application for the 3rd Annual Juneteenth Freedom Celebration to be held at Mary Henley Park on June 19th, 2026.

The organizers of the event have requested a waiver of processing fees for the required Planning Application and other Department/Division processing, plan checking, and inspection fees.

Permitting fee waivers will be approximately $734, and overtime costs absorbed by the City will be approximately $1,600.

17.G.

PREVIOUS COUNCIL ACTION:

Fees were waived for the Inaugural Juneteenth Celebration held in 2024 and 2025, along with other events such as Summer Valley Kickoff, Día de los Muertos, and Turkey Event.

STRATEGIC PLAN INTEGRATION:

GOAL TWO: ECONOMIC OPPORTUNITY
To ensure that Hemet is a hub, with access to quality jobs, shopping options, and a varied and sustained tax base.

Objective 1: Develop business practices that welcome new development by streamlining processes.

Objective 2: Provide resources for new businesses to enhance the customer service experience.

GOAL THREE: COMMUNITY ENGAGEMENT
To connect and participate in a constant dialogue between members of the community, City staff, and elected officials to promote togetherness and positivity.

Objective 1: Deliver messaging to the Community that connects, is consistent, and relevant.

Objective 2: Increase transparency for the public.

Objective 3: Increase the community's pride within the City.

GOAL FOUR: PARTNERSHIP & COLLABORATION
To pursue partnerships that will increase the opportunities available to the community, including our businesses, unemployed, and youth populations.

Objective 1: Develop concepts and programs to increase opportunities for youth recreation.

Objective 2: Develop concepts and programs to enhance the quality of life services.

Objective 3: Develop programs to offer support to the community's businesses FISCAL IMPACT:

Acceptance of this waiver would forego the revenue collection of approximately $734, and overtime costs absorbed by the City will be approximately $1,600.

The Economic Development Department's budget has sufficient appropriations for the City's sponsorship in the amount of $500.

ALTERNATIVE(S):

1. Do not approve.

2. Consider approving a portion of proposed costs.

3. Provide alternative direction to the Interim City Manager.

ATTACHMENT(S):

Attachment 1 - Resolution for Junteenth City Support
Attachment 2: Support Letter 6-19

17.G.

CITY OF HEMET RESOLUTION NO. 2026-XXX 1
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CITY OF HEMET

HEMET, CALIFORNIA
RESOLUTION NO. 2026-xxx

A RESOLUTION OF THE CITY COUNCIL OF THE CITY

OF HEMET, CALIFORNIA, APPROVING THE WAIVER OF

CITY PERMITTING FEES, APPROVAL OF CITY

SERVICES, USE OF MARY HENLEY PARK, AND CITY
SPONSORSHIP FOR THE 3RD ANNUAL JUNETEENTH
FREEDOM CELEBRATION TO BE HELD ON JUNE 19,
2026
The City Council of the City of Hemet, California (hereafter referred to as the “City Council”) does resolve as follows:

WHEREAS, Juneteenth, celebrated annually on June 19, commemorates the emancipation of enslaved African Americans in the United States and recognizes the importance of African American culture, history, and community; and WHEREAS, Black Voices of the Valley has submitted a Temporary Use Permit Application for the 3rd Annual Juneteenth Freedom Celebration to be held at Mary Henley Park on June 19, 2026; and
WHEREAS, the event is intended to provide a family-friendly community gathering featuring cultural recognition, entertainment, food vendors, educational opportunities, and community engagement activities for residents and visitors; and WHEREAS, the organizers have requested a waiver of City processing fees associated with the required Planning Application and other Department/Division processing, plan checking, and inspection fees, estimated to total approximately $734; and

17.G.

CITY OF HEMET RESOLUTION NO. 2026-XXX 2
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WHEREAS, the City will additionally absorb estimated overtime costs of approximately $1,600; and
WHEREAS, the event organizers have also requested City services, including use of a downtown banner, assistance with barricades, disposable trash receptacles, use of Mary Henley Park, and related staff support; and WHEREAS, the Economic Development Department’s budget contains sufficient appropriations to provide a City sponsorship in the amount of $500 for the event; and
WHEREAS, the City Council previously approved fee waivers and related support services for the Juneteenth celebrations held in 2024 and 2025, as well as for other community events including Summer Valley Kickoff, Día de los Muertos, and Turkey Event; and
WHEREAS, the proposed action supports the City’s Strategic Plan goals related to Economic Opportunity, Community Engagement, and Partnership & Collaboration by promoting community pride, cultural awareness, public engagement, and collaborative partnerships within the City of Hemet.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF HEMET FINDS, DETERMINES, ORDERS, AND RESOLVES AS FOLLOWS:

SECTION 1. The recitals set forth above are hereby adopted as findings in support of this Resolution.

SECTION 2. The City Council hereby approves the provision of City services for the event, including use of a downtown banner, assistance with barricades, disposable

17.G.

CITY OF HEMET RESOLUTION NO. 2026-XXX 3
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trash receptacles, use of Mary Henley Park, and related staff support, including overtime services estimated at approximately $1,600.

SECTION 3. The City Council hereby approves a City sponsorship in the amount of Five Hundred Dollars ($500) for the 3rd Annual Juneteenth Freedom Celebration.

SECTION 4. The City Council finds that the event promotes community engagement, cultural enrichment, and public benefit for the residents of the City of Hemet.

SECTION 5. The City Clerk shall certify to the adoption of this Resolution and it shall become effective upon adoption.

17.G.

CITY OF HEMET RESOLUTION NO. 2026-XXX 4
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PASSED, APPROVED, AND ADOPTED this 26th day of May, 2026. ____________________________
Linda Krupa, Mayor
ATTEST:
_____________________________
Rosalia Butler, City Clerk

17.G.

CITY OF HEMET RESOLUTION NO. 2026-XXX 5
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State of California )
County of Riverside )
City of Hemet )
I, Rosalia Butler, City Clerk of the City of Hemet, do hereby certify that the foregoing resolution was adopted by the Hemet City Council on the 26th day of May, 2026, and was passed by the following vote:

AYES: Council Members:

NOES: Council Members:

ABSTAIN: Council Members:

ABSENT: Council Members:
_____________________________
Rosalia Butler, City Clerk

17.G.

April 27, 2026
Dear Hemet City Council,
We are writing to you today to request the waiving of fees for the 3rd Annual Juneteenth Freedom Celebrations in our community. Juneteenth, celebrated on June 19th, commemorates the emancipation of enslaved African Americans and is a significant event in our nation's history.

As we approach this important milestone, the Juneteenth celebration in Hemet provides a valuable opportunity to honor our past, celebrate our progress, and foster unity within our diverse community. This event not only serves to educate and uplift the Black community but also invites all residents to participate in recognizing the ongoing fight for equality and justice.

By waiving the fees associated with hosting this event, the City of Hemet can demonstrate its commitment to supporting the Black community and promoting inclusivity. This gesture would send a powerful message that the city values the contributions and experiences of its Black residents and is dedicated to creating a more equitable and just society.

In addition to waiving the fees, we kindly request the following support from the city:

1. Hanging a Juneteenth banner in a prominent location within the city to raise awareness and showcase the city's participation.

2. Providing port-a-potties, a stage, generator, and barricades to ensure the event's smooth operation and safety.

3. Offering a monetary contribution towards the kids' zone, which will provide engaging activities and entertainment for the younger attendees.

As a point of clarification, during last year’s event there were a few operational challenges, including restrooms not being fully functional and a delay in opening the parking lot gate, which impacted timely access for food vendors requiring early setup. We kindly request that these matters be addressed to help ensure a smoother and more efficient experience for this year’s event. We truly value our partnership and appreciate your continued collaboration and support in making this event successful.

These resources and partnerships would be invaluable in making the 3rd Annual Juneteenth Freedom Celebrations a resounding success, fostering a sense of community, and showcasing Hemet's dedication to diversity and inclusion.

We believe that by supporting this event, the City of Hemet can play a vital role in developing and empowering the Black community, while also bringing the entire community together to celebrate our shared values and history. We truly value our partnership and appreciate your continued collaboration and support in making this event successful
Thank you for your consideration of this request. We look forward to collaborating with the city to make the 3rd Annual Juneteenth Freedom Celebrations a meaningful and impactful event for all residents of Hemet.

Sincerely,
Dr. Stephanie Bruce
Dr. Stephanie Bruce
CEO/Founder
@blackvoicesofthevalley
www.blackvoicesofthevalley.org
767 Carnation Ln, San Jacinto, CA. 92583
916.969.2232

17.G.

City of Hemet
City Council Meeting

STAFF REPORT
Meeting: City Council Meeting - May 26 2026
Department: Information Technology
Submitted by: Noah Rau, Interim City Manager
Scott Underwood, Information Technology Manager;
☐ Receive and File ☒ Consent Calendar ☐ Business Item ☐ Public Hearing TITLE:

A Resolution Awarding a Contract for Citywide Security Camera System Upgrades to SSD Alarm in the Amount of $274,451.88; Approving a 20% Contingency in the Amount of $54,890.38 for Unforeseen Conditions and Additional Work, for a Total Authorized Project Amount of $329,342.26; and Authorizing the Administrative Services Director to Establish Supplemental Appropriations in General Facilities Development Impact Fee Fund
RECOMMENDED ACTION:

It is respectfully recommended that the City Council adopt the following resolution:

RESOLUTION NO. 2026-___ - A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF

HEMET, CALIFORNIA, AWARDING A CONTRACT TO SSD ALARM FOR THE CITYWIDE SECURITY CAMERA SYSTEM UPGRADES PROJECT, APPROVING A 20% CONTINGENCY,

WAIVING MINOR BID IRREGULARITIES, AUTHORIZING THE CITY MANAGER TO EXECUTE

ALL RELATED DOCUMENTS, AND AUTHORIZING THE ADMINISTRATIVE SERVICES

DIRECTOR TO ESTABLISH SUPPLEMENTAL APPROPRIATIONS IN THE GENERAL

FACILITIES DEVELOPMENT IMPACT FEE FUND
BACKGROUND:

The City of Hemet issued a formal Request for Proposals (RFP) on January 14, 2026, seeking qualified vendors to provide a turnkey Citywide Security Camera System Upgrade for City facilities located throughout the City.

The RFP included upgrades for City Hall, Fire Administration, and the Corporation Yard.

A mandatory pre-bid meeting was held on February 11, 2026, and questions regarding the RFP were due on February 18, 2026.

The City notified 331 vendors through the City’s procurement platform and received thirteen (13) proposals in response to the solicitation.

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An evaluation committee reviewed and scored proposals based on the criteria identified in the RFP, including responsiveness and understanding, related project experience, qualifications of the firm and project team, project approach, pricing, and overall proposal quality.

ANALYSIS:

BEARCloud received the highest evaluation score; however, the proposal was determined to be nonresponsive because the firm failed to include the required bid bond, signed Levine Act disclosure form, and list of subcontractors as required by the solicitation documents.

Following review of the remaining responsive proposals, staff determined that SSD Alarm submitted the most qualified and responsive proposal and is best suited to perform the required services. See Attachment 2 for the proposal evaluation summary.

On May 15, 2026, the City received a bid protest from Diversified Automation Services, Inc. (“Diversified”) regarding the evaluation and proposed award of the Citywide Security Camera System Upgrade project. Diversified alleged that the proposal evaluation process was unfair, including concerns regarding scoring consistency among evaluators for one proposer, and requested that the City reject all proposals and rebid the project.

The City Attorney's office has reviewed the protest and determined that the protest lacks merit. The Request for Proposals (RFP) established a qualifications-based evaluation process that permitted the City to consider multiple evaluation criteria, including responsiveness, experience, qualifications, project approach, pricing, and overall proposal quality. The evaluation committee reviewed and scored all proposals in accordance with the criteria identified in the solicitation documents. Staff further determined that BEARCloud’s proposal was non-responsive due to the firm’s failure to provide several mandatory submittals required by the RFP, including the required bid bond, signed Levine Act disclosure form, and subcontractor list. Staff finds no evidence that the evaluation process was improper, arbitrary, or inconsistent with applicable public contracting requirements.

Additionally, SSD Alarm has confirmed that current project pricing is secured only through June 3, 2026, due to recent volatility and manufacturer price increases affecting information technology and security equipment. Delaying the award of the contract beyond this date could result in increased project costs to the City. Accordingly, staff recommends proceeding with the award of the contract to SSD Alarm without delay in order to preserve the current pricing and maintain project schedule continuity.

The proposed solution includes standardized Hanwha Vision camera systems and WAVE recording servers that are NDAA-compliant and compatible with the City’s existing infrastructure.

DISCUSSION:

The proposed project will modernize and standardize the City’s video surveillance infrastructure at City Hall, Fire Administration, and the Corporation Yard through installation of upgraded enterpriselevel security camera systems and supporting network infrastructure.

The project includes installation of new recording servers, upgraded interior and exterior security cameras, centralized web-based video management capabilities, network and wireless infrastructure improvements, and integration with existing City systems. The proposed system also provides

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enhanced cybersecurity protections, mobile and remote access capabilities, and video retention capacity of up to 366 days.

Additional project benefits include:
 Improved coverage of building perimeters, entrances, parking lots, and critical infrastructure;  Enhanced monitoring and evidence retention capabilities;  Centralized access for authorized City personnel;
 Scalability for future expansion at additional City facilities; and  Ongoing maintenance, warranty support, and staff training.

PREVIOUS COUNCIL ACTION:

None
STRATEGIC PLAN INTEGRATION:

GOAL ONE: QUALITY OF LIFE:

To ensure that Hemet is safe, clean, attractive and comfortable for all who live, work, and visit.

Objective 1: Enhance the visual appearance of the community to make it attractive and reduce blight.

Objective 2: Explore and implement homelessness solutions for the City of Hemet.

Objective 3: Increase Public Safety visibility and response.

GOAL FIVE: ORGANIZATIONAL EFFECTIVENESS
To identify the work needed inside the City organization to effectively provide services to the community and ensure financial stability.

Objective 1: Operate in a financially sustainable manner.

Objective 2: Evaluate existing practices to ensure continuity with industry best practices.

Objective 3: Provide Council with policies that are consistent while lessening liabilities.

Objective 4: Increase employee retention by training and creating a positive workplace.

Objective 5: Streamline fire prevention coordination efforts.

FISCAL IMPACT:

There is no impact on the General Fund.

Funding of this project will come from the General Facilities Fund by authorizing the Administrative Services Director to establish appropriations in the amount of $329,342.26.

ALTERNATIVE(S):

1. Do not approve the recommended agreement.

2. Provide alternative direction to the Interim City Manager.

ATTACHMENT(S):

Attachment 1_ Resolution_Citywide Camera Update
Attachment 2_Evaluation Summary
Attachment 3: Contract
Attachment 4: SSD Alarm - Proposal
Attachment 5: SSD Alarm - Cost File

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Attachment 6: Am Tec Security - Proposal
Attachment 7: Diversified Auto - Cost File
Attachment 8: Am Tec Security - Cost File
Attachment 9: Baker Electric - Proposal
Attachment 10: Baker Electric - Cost File
Attachment 11: BEARCloud Technologies - Proposal
attachment 12: BEARCloud Technologies - Cost File
Attachment 13: Caltek Technologies Inc - Proposal
Attachment 14: Caltek Technologies Inc - Cost File
Attachment 15: Convergint Tech - Proposal
Attachment 16: Convergint Tech - Cost File
Attachment 17: Diversified Auto Proposal
Attachment 18: Everon - Proposal
Attachment 19: Everon - Cost File
Attachment 20: GA Tech - Proposal
Attachment 21: GA Tech - Cost File
Attachment 22: IREXAI - Proposal
Attachment 23: IREXAI - Cost File
Attachment 24: Unlimited Technology - Proposal
Attachment 25: Veterans Communication Services - Proposal Attachment 26: Veterans Communication Services - Cost File Attachment 27: WCC Tech - Proposal
Attachment 28: WCC Tech - Cost File

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CITY OF HEMET RESOLUTION NO. 2026-XXX 1
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CITY OF HEMET

HEMET, CALIFORNIA
RESOLUTION NO. 2026-xxx

A RESOLUTION OF THE CITY COUNCIL OF THE CITY

OF HEMET, CALIFORNIA, AWARDING A CONTRACT TO

SSD ALARM FOR THE CITYWIDE SECURITY CAMERA
SYSTEM UPGRADES PROJECT, APPROVING A 20%

CONTINGENCY, WAIVING MINOR BID IRREGULARITIES,

AUTHORIZING THE CITY MANAGER TO EXECUTE ALL

RELATED DOCUMENTS, AND AUTHORIZING THE

ADMINISTRATIVE SERVICES DIRECTOR TO ESTABLISH

SUPPLEMENTAL APPROPRIATIONS IN THE GENERAL

FACILITIES DEVELOPMENT IMPACT FEE FUND
The City Council of the City of Hemet, California (hereafter referred to as the “City Council”) does resolve as follows:

WHEREAS, the City of Hemet (“City”) issued a formal Request for Proposals (“RFP”) on January 14, 2026, for Citywide Security Camera System Upgrades; and WHEREAS, the RFP sought qualified vendors to provide a turnkey video security solution for City Hall, Fire Administration, and the Corporation Yard; and WHEREAS, the City notified 331 vendors through the City’s procurement platform and received thirteen (13) proposals in response to the solicitation; and WHEREAS, proposals were reviewed and evaluated in accordance with the criteria established in the RFP; and
WHEREAS, BEARCloud received the highest evaluation score but was determined to be non-responsive due to failure to submit the required bid bond, signed Levine Act disclosure form, and subcontractor list; and

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CITY OF HEMET RESOLUTION NO. 2026-XXX 2
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WHEREAS, IREX AI received the second-highest evaluation score but was determined to be non-responsive due to submission of a defective bid bond that was not endorsed by a surety as required by the RFP; and
WHEREAS, following evaluation of the remaining responsive proposals, staff determined that the proposal submitted by SSD Alarm was the most qualified and responsive proposal and best meets the City’s operational and technical requirements; and
WHEREAS, the City Council desires to award the contract for the Citywide Security Camera System Upgrades project to SSD Alarm in the amount of $274,451.88 and approve a contingency amount equal to twenty percent (20%) of the contract amount for unforeseen conditions and additional work.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF HEMET FINDS, DETERMINES, ORDERS, AND RESOLVES AS FOLLOWS:

SECTION 1. The foregoing recitals are true and correct and are incorporated herein by this reference.

SECTION 2. The City Council hereby awards the contract for the Citywide Security Camera System Upgrades project to SSD Alarm in the amount of Two Hundred Seventy-Four Thousand Four Hundred Fifty-One Dollars and Eighty-Eight Cents ($274,451.88).

SECTION 3. The City Council hereby approves a contingency amount equal to twenty percent (20%) of the contract amount, in the amount of Fifty-Four Thousand Eight Hundred Ninety Dollars and Thirty-Eight Cents ($54,890.38), for a total

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CITY OF HEMET RESOLUTION NO. 2026-XXX 3
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authorized project amount of Three Hundred Twenty-Nine Thousand Three Hundred Forty-Two Dollars and Twenty-Six Cents ($329,342.26).

SECTION 4. The City Council hereby waives any minor bid irregularities associated with the procurement process.

SECTION 5. The City Manager, or designee, is hereby authorized to execute the agreement and all related documents necessary to implement and complete the project, subject to approval as to form by the City Attorney.

SECTION 6. The Administrative Services Director is authorized to establish supplemental appropriations of Three Hundred Twenty-Nine Thousand Three Hundred Forty-Two Dollars and Twenty-Six Cents ($329,342.26) in the General Facilities Development Impact Fee Fund.

SECTION 7. This resolution shall take effect immediately upon adoption.

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CITY OF HEMET RESOLUTION NO. 2026-XXX 4
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PASSED, APPROVED, AND ADOPTED this 26th day of May, 2026. ____________________________
Linda Krupa, Mayor
ATTEST:
_______________________________
Rosalia Butler, City Clerk

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CITY OF HEMET RESOLUTION NO. 2026-XXX 5
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State of California )
County of Riverside )
City of Hemet )
I, Rosalia Butler, City Clerk of the City of Hemet, do hereby certify that the foregoing resolution was adopted by the Hemet City Council on the 26th day of May, 2026, and was passed by the following vote:

AYES: Council Members:

NOES: Council Members:

ABSTAIN: Council Members:

ABSENT: Council Members:
_____________________________
Rosalia Butler, City Clerk

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Am Tech Baker BEARCloud Caltek Convergint Diversified Everon GA Tech IREX AI SSD Unlimited Veterans WCC Tech

10.9 7.4 11.3 1.3 10.4 5.7 9.6 10.5 10.8 10.6 9.8 11.3 10.1

14.3 3.5 15.0 0.4 12.6 8.3 10.8 12.8 15.4 14.8 14.2 14.9 15.3

10.2 5.3 11.3 0.0 8.6 6.3 9.5 9.8 10.9 10.7 11.3 11.3 10.9

12.8 2.2 15.0 1.8 13.8 8.3 12.2 15.0 16.5 15.9 15.9 15.5 15.2

14.6 10.9 18.8 5.2 10.9 6.3 12.5 17.2 10.9 17.2 15.1 13.0 13.5

3.4 1.3 3.8 0.3 3.2 2.0 3.0 3.5 3.7 3.7 3.7 3.7 3.6

66.1 30.8 75.0 9.1 59.4 36.7 57.6 68.8 68.2 72.9 69.9 69.7 68.6 8 12 1 13 9 11 10 5 7 2 3 4 6
Am Tech Baker BEARCloud Caltek Convergint Diversified Everon GA Tech IREX AI SSD Unlimited Veterans WCC Tech

64.1 34.6 75.0 9.8 55.1 52.0 61.0 63.9 71.9 69.9 73.3 70.4 69.3

70.2 31.0 75.0 12.7 68.4 34.5 67.6 73.4 67.1 69.8 70.3 70.0 68.4 Reviewer C 64.0 26.7 75.0 4.8 54.9 23.4 44.2 69.1 65.7 78.8 66.1 68.7 68.2

66.1 30.8 75.0 9.1 59.4 36.7 57.6 68.8 68.2 72.9 69.9 69.7 68.6 8 12 1 13 9 11 10 5 7 2 3 4 6
Criteria
Responsiveness and Understanding
Ranking
Average
TOTAL
Ranking
Related Project Experience
Reviewer B
Qualifications and Experience
Project Approach
Project Cost
Overall Quality of Proposal
Reviewer A
Proposal Evaluation Summary
Citywide Security Camera System Upgrade
Proposals Received: February 25, 2026

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MINOR PUBLIC WORKS AGREEMENT

BY AND BETWEEN

THE CITY OF HEMET,

A CALIFORNIA MUNICIPAL CORPORATION

AND

SECURITY SIGNAL DEVICES, INC. DBA SSD ALARM

A CALIFORNIA CORPORATION

AGREEMENT # 2026-077

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MINOR PUBLIC WORKS AGREEMENT
BETWEEN THE CITY OF HEMET AND SECURITY SIGNAL DEVICES, INC. DBA SSD ALARM

CITYWIDE SECURITY CAMERA SYSTEM UPDATE
This MINOR PUBLIC WORKS AGREEMENT (“Contract”) is made and entered into this 27th day of May, 2026 (“Effective Date”), by and between the CITY OF HEMET (“City”), a California municipal corporation and Security Signal Devices, Inc. dba SSD Alarm, a California corporation (“Contractor”). For the purposes of this Contract, City and Contractor are sometimes hereinafter referred to as “Party” and hereinafter collectively referred to as the “Parties.”

RECITALS
A. City is a public agency organized under the laws of the State of California, with power to contract for services necessary to achieve its purpose.

B. City desires to engage Contractor for performance of the following public work of improvement Citywide Security Camera System Update Project (the "Project” or the “Work").

C. Contractor represents that it is a licensed contractor pursuant to section 7000 et seq. of the Business and Professions Code in the following classification(s): C-7, C10 and C16 ,which it shall maintain for the duration of the Contract.

D. Contractor further represents that it has examined and is fully familiar with all of the provisions of the Contract Documents; that it has satisfied itself as to the nature and location of all Work, the general and local conditions to be encountered in the performance of any Work, and all other matters which can in any way affect the Work or the cost thereof.

E. Contractor has submitted a proposal to City, incorporated herein by this reference, to perform all work and furnish the labor, supervision, materials and equipment, and operations necessary and required to complete the Project in strict accordance with the provisions of the Contract Documents, and at the prices stated.

F. The Parties desire to enter into this Contract for the purpose of setting forth the terms and conditions upon which the Contractor shall complete the Project.

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OPERATIVE PROVISIONS

NOW, THEREFORE, for and in consideration of the mutual promises and covenants made by the Parties and contained herein and other consideration, the value and adequacy of which are hereby acknowledged, the Parties agree as follows:

SECTION 1. SCOPE
A. Contractor shall furnish all necessary management, supervision, labor, materials, tools, supplies, equipment, plant, services, engineering, testing and/or any other act or thing required to diligently and fully perform and complete the Project in accordance with the Contract Documents, which is generally described as follows:

Citywide Security Camera System Update
Without limiting the foregoing description, Contractor’s scope of work includes, but is not limited to, the following:

1. Submit any required samples, product data, certificates, operations and maintenance instructions, guarantees, and other submittals no later than ten (10) working days after the date City issues a Notice to Proceed and before the preconstruction meeting.

2. Submit a list of any permits and licenses the Contractor shall obtain indicating the agency granting the permit, the expected date to submit the application, and the required date for the receipt of the permit.

3. Protect all materials to be used in the Work in accordance with the specifications.

4. Protect existing facilities and personal property.

5. Attend a preconstruction conference with City to discuss schedule, access, sequence of work, and other issues.

6. If requested by City, prepare and submit a written daily activity report to City for each day on which work is performed, including weekends and holidays when worked, and submit reports to City no later than the next business day. The daily reports shall, at a minimum, include the following information: construction activities and locations, construction crew sizes of general and subcontractors, start or completion of activities, progress on construction activities (including

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units or portions of work completed), tests or inspections performed, deliveries of material or equipment, delays or potential delays, visitors to the site, weather conditions, construction equipment used, and personal injuries or damage to property.

7. The Contractor shall be responsible for unloading, hoisting and otherwise handling its own materials, supplies and equipment.

8. Coordinate with City-scheduled events.

9. The Contractor is responsible for researching and complying with all local codes, agencies and jurisdictions that regulate and govern the Work.

10. Contractor shall set up, identify, coordinate, provide safe access, and obtain all inspections for its work, as required by any authorized agency or applicable code, prior to covering up work.

B. The following documents are incorporated into and made part of this Contract by this reference:

1. Insurance Requirements (Exhibit A)

2. Designation of Subcontractors Form (Exhibit B)

3. Public Works Contractor Registration Certification (Exhibit C)

4. Payment and Performance Bonds (Exhibit D)

5. Change orders - issued in accordance with Contract
Documents (Exhibit E)

6. Contractor’s Proposal/Schedule of Pay Items (Exhibit F)

7. Standard Specifications for Public Works Construction (the “Green Book”), excluding Sections 1 through 9, most recent version

8. City Standard Specifications, most recent version
C. These documents shall be referred to collectively as the "Contract Documents." The Contract Documents are intended to be
complementary, and a requirement in one document is as effective as if it appeared in all of the Contract Documents. In the event of a conflict between any of the Contract Documents, the documents shall be given effect in the following order: Change Orders (most recent first), Addenda (most recent first), Contract, Insurance Requirements, Technical Specifications, Plans, Standard Specifications, Contractor’s Proposal/Schedule of Pay Items.

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D. Contractor shall comply with all requirements of the Contract Documents. Where there is a conflict between the requirements of the Contract Documents, the more stringent requirements shall govern.

SECTION 2. PRICE
A. City agrees to pay, and Contractor agrees to accept, the sum of Two Hundred and Seventy-Four Thousand Four Hundred and Fifty-One Dollars and Eighty-Eight Cents ($274,451.88) (the “Contract Price”) subject to adjustments for changes in the work as may be directed in writing by City, as payment in full for the Work. Work to be done at unit prices will be paid based on actual quantities of work performed and accepted.

B. Contractor shall submit a payment application for the total work completed once each month and upon completion of the Project and satisfaction of all conditions of the Contract Documents. City shall make payment within forty-five (45) days of receipt of an undisputed payment application, less five (5%) percent retention. City shall release the retained funds (less any amounts in dispute, deducted for liquidated damages or as required by law, or other offsets) no less than thirty-five (35) days after the date City accepts the Work. Pursuant to Public Contract Code section 22300, for monies earned by the Contractor and withheld by City to ensure the performance of the Contract, the Contractor may, at its option, choose to substitute securities meeting the requirements of Public Contract Code section 22300.

If any of the Work is to be paid based on unit prices, Contractor shall submit a monthly itemized estimate of Work done for the purpose of making progress payments. Contractor shall submit, with each of its payment requests, an adjusted list of actual quantities, verified by City, for unit price items listed, if any, in the Schedule of Pay Items. Following City’s acceptance of the Work, the Contractor shall submit to City a written statement of the final quantities of unit price items for inclusion in the final payment request. City shall have the right to adjust any estimate of quantity and to subsequently correct any error made in any estimate for payment. City makes no representation that the actual quantities of work performed will not vary from the estimates.

C. Contractor agrees to furnish, as a condition of payment, payroll affidavits, receipts, vouchers, certified payroll reports, and other documents, in form satisfactory to City, prior to receipt of any payment. Contractor shall submit Conditional and Unconditional waivers and release of lien upon (as provided in California Civil Code sections 8132, 8134, 8136 and 8138) on

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behalf of itself, subcontractors and suppliers that furnished labor, material, equipment or services to the Project.

D. In accordance with California Public Contract Code Section 22300, City will permit the substitution of securities for any monies withheld by City to ensure performance under the Contract. At the request and expense of the Contractor, securities equivalent to the amount withheld shall be deposited with City, or with a state or federally chartered bank in California as the escrow agent, and thereafter City shall then pay such monies to the Contractor as they come due. Upon satisfactory completion of the Contract, the securities shall be returned to the Contractor. For purposes of this section and Section 22300 of the Public Contract Code, the term "satisfactory completion of the contract" shall mean the time City has issued written final acceptance of the Work and filed a Notice of Completion as required by law and provisions of this Contract. The escrow agreement used for the purposes of this section shall be in the form provided by City.

E. All City vendors and consultants receiving new contracts, contract renewals, or contract extensions must sign up to receive electronic payments through the City's Automated Clearing House (ACH) payments service/provider. Electronic payments are processed biweekly and are safe and secure. To sign up for electronic payments contact [email protected].

F. The Parties estimate that performance of this Agreement will not exceed the Not to Exceed Amount. Vendor shall notify the City in writing whenever it has reason to believe that the costs the Consultant expects to incur under this Agreement in the following sixty (60) days, when added to all costs previously incurred, will exceed eighty percent (80%) of the Maximum Amount specified herein. As part of the notification, the Consultant shall provide the City a revised estimate of the total cost of performing this Agreement.

SECTION 3. ENTIRE AGREEMENT
This Contract represents the entire agreement between City and Contractor and supersedes any prior written or oral representations. No oral order, objection, direction, claim or notice by any party or person shall affect or modify any of the terms or obligations contained in the Contract Documents.

SECTION 4. TIME

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A. Contractor shall complete the Project no later than 90 working days following City's issuance of the Notice to Proceed (the "Contract Time").

B. Contractor shall provide City with scheduling information in a form acceptable to City, including any changes made by City in the scheduling of Work. Contractor shall coordinate its Work with that of all other contractors, subcontractors, and suppliers so as not to delay or damage their performance.

C. If Contractor fails to complete the Project within the Contract Time, City will sustain damage. It is and will be impracticable to determine the actual damage which City will sustain in the event of and by reason of such delay; therefore, Contractor will pay to City the sum of five hundred ($500) dollars for each and every calendar day beyond expiration of the Contract Time. Contractor agrees to pay such liquidated damages as herein provided, and in case the same are not paid, agrees that City may deduct the amount thereof from any monies due or that may become due to Contractor under the Contract.

D. It is further agreed that in case Contractor fails to complete the Project in all parts and requirements within the Contract Time, City shall have the right to extend the Contract Time or not, as may seem best to serve the interest of City; and if it decides to extend Contract Time, City shall further have the right to charge to Contractor, his heirs, assigns or sureties, and to deduct from the final payment for the work, all or any part, as it may deem proper, of the actual cost of engineering, inspection, superintendence, and other overhead expenses directly chargeable to the Contract that accrue during the period of such extension.

E. Contractor will not be assessed with liquidated damages or the cost of engineering and inspection during the delay in the completion of the Project caused solely by acts of God or of the public enemy, fire, floods, epidemics, quarantine restrictions, strikes, freight embargoes, and unusually severe weather or delays of subcontractors due to such causes, provided that Contractor shall within three (3) days from the beginning of any such delay, notify City, in writing of the causes of delay. The City Manager, or his designee, shall ascertain the facts and the extent of delay, and his or her findings thereon shall be final and conclusive.

F. As an express condition of any adjustment of the Contract Time or Contract Price on account of delay, including delay caused by acts of City, Contractor must give City written notice of the commencement of delay within three (3) days of its occurrence.

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SECTION 5. LABOR
A. Prevailing Wages. This Contract is subject to California Labor Code (“Labor Code”) Sections 1720 et seq., and Contractor and any subcontractor shall pay not less than the specified prevailing rates of wage to all workers employed in performance of the Work. Pursuant to the provisions of Section 1770 of the Labor Code, City has obtained the general prevailing rate of wages and employer payments for health and welfare, vacation, pension and similar purposes, as determined by the Director of the Department of Industrial Relations, a copy of which is on file in the office of City and shall be made available for viewing to any interested party upon request. The Contractor and each subcontractor shall forfeit as a penalty to City not more than two hundred ($200) dollars for each calendar day, or portion thereof, for each worker paid less than the stipulated prevailing wage rate in violation of the Labor Code. In addition, the difference between the prevailing wage rate and the amount paid to each worker for each calendar day or portion thereof for which each worker was paid less than the stipulated prevailing wage rate shall be paid to each worker by Contractor.

B. Employment of Apprentices. Contractor's attention is directed to the provisions in Section 1777.5 and 1777.6 of the Labor Code concerning the employment of apprentices by Contractor or any subcontractor under Contractor. It shall be the responsibility of Contractor to effectuate compliance apprentices on the part of itself and any subcontractors with the requirements for employment. Information relative to apprenticeship standards, wage schedules, and other requirements may be obtained from the Director of Industrial Relations.

C. Payroll Records. Pursuant to Labor Code Section 1776, Contractor and each subcontractor shall maintain weekly certified payroll records showing the name, address, social security number, work classification, straight time and overtime hours paid each day and week, and the actual per diem wages paid to each journeyman, apprentice, worker or other employee employed in connection with the work. Contractor shall certify under penalty of perjury that records maintained and submitted by Contractor are true and accurate. Contractor shall also require subcontractor(s) to certify weekly payroll records under penalty of perjury. In the event of noncompliance with the requirements of this section, Contractor shall have ten (10) days in which to comply subsequent to receipt of written notice specifying any item or actions necessary to achieve compliance with this section. If Contractor or subcontractor does not comply after such ten (10) day period, the Contractor shall, as a penalty to City, forfeit one hundred ($100) dollars

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for each day, or portion thereof, for each worker until strict compliance is effectuated.

Contractor and each subcontractor shall furnish the certified payroll records directly to the Department of Industrial Relations on a weekly basis and in the format prescribed by the Department of Industrial Relations, which may include electronic submission. Contractor shall comply with all requirements and regulations from the Department of Industrial Relations relating to labor compliance monitoring and enforcement.

D. Public Works Contractor Registration.

1. Pursuant to Labor Code sections 1725.5 and 1771.1, all contractors and subcontractors that wish to bid on, be listed in a bid proposal, or enter into a contract to perform public work must be registered with the Department of Industrial Relations.

2. No bid will be accepted nor any contract entered into without proof of the contractor’s and subcontractors’ current registration with the Department of Industrial Relations to perform public work.

Contractor and its subcontractors, of any tier, shall maintain active registration with the Department of Industrial Relations for the duration of the Project. To this end, Contractor shall execute the Public Works Contractor Registration Certification attached hereto as Exhibit C, attesting to the facts contained therein. In addition, Contractor shall provide the registration number for each listed subcontractor in the space provided in Exhibit B “Designation of Subcontractors Form.”

3. This Project is subject to compliance monitoring and enforcement by the Department of Industrial Relations. In executing this Contract, Contractor acknowledges that it has reviewed all applicable labor compliance requirements and included the cost of complying with such requirements in its bid.

E. Hours of Work.

1. Eight (8) hours of work shall constitute a legal day’s work. The Contractor and each subcontractor shall forfeit, as penalty to City, twenty-five dollars ($25) for each worker employed in the execution of Work by the Contractor or any subcontractor for each day during which such worker is required or permitted to work more than eight (8) hours in any one day and forty (40) hours in any week in violation

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of the provisions of the Labor Code, and in particular, section 1810 to section 1815, except as provided in Labor Code section 1815.

2. The Contractor shall perform all work during the hours of 7:00 a.m. to 4:30 p.m., Monday through Friday unless otherwise authorized by City in writing. If Contractor wishes to work during any other hours or on weekends, written permission must be received from City. The request must be received at least two (2) working days in advance of any work. No work will be allowed on City holidays except in the case of an emergency. A listing of City holidays is on file in the office of City Clerk. If Contractor requests overtime work in which City will incurs costs, Contractor shall be responsible for payment of City's costs incurred in connection with the overtime work. City will invoice the Contractor at time and one half to cover the costs incurred. If Contractor does not pay the invoice within ten (10) days, City may deduct the amount billed from other payments due or to become due to Contractor under the Contract.

F. Labor Compliance. In accordance with Labor Code section 1771.4, Contractor shall post, at appropriate conspicuous points on the Project site, a schedule showing all determined general prevailing wage rates and all authorized deductions, if any, from unpaid wages actually earned.

G. Labor Certification. Pursuant to the requirements of Division 4 of the Labor Code, the Contractor will be required to secure the payment of worker's compensation to its employees in accordance with the provisions of section 3700 of the Labor Code. Prior to commencement of work, the Contractor shall sign and file with the engineer a certification in the following form:
"I am aware of the provisions of section 3700 of the Labor Code which require every employer to be insured against liability for worker's compensation or to undertake self- insurance in accordance with the provisions before commencing the performance of the work of this Contract."
H. Full compensation for conforming to the requirements of this section shall be considered as included in the Contract Price, and no additional compensation will be allowed therefore.

SECTION 6. CHANGES IN WORK
A. Contractor shall make no changes in the Work without written direction from City. Contractor shall not be compensated for any change made

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without City’s written direction. No changes in the work covered by this Contract shall exonerate any surety or any bond given in connection with this Contract.

B. If City directs the Contractor in writing to make changes in the work that materially affect the cost of performing the Work, the Contract Price will be adjusted based on one of the following:

1. Where the work involved is covered by unit prices contained in the Contract Documents, by application of unit prices to the quantities involved in the changed Work;

2. By a combination of existing and new unit prices and related quantities for the changed work;

3. Time and Materials, calculated as set forth in Section 6(C), below; or

4. By mutual acceptance of a lump sum.

C. The cost for extra or changed work performed on a time and materials basis shall be determined as follows:

1. Labor. Contractor will be paid cost of labor for workers used in actual and direct performance of extra work, including only actual wages paid shall include any employer payments to or on behalf of workers for health and welfare, pension, vacation, and similar purposes.

2. Material. Only materials furnished by Contractor and necessarily used in performance of extra work will be paid for.

Cost of such materials will be cost, including sales tax and delivery charges, to purchaser (Contractor, subcontractor or other forces) from supplier thereof.

3. Equipment. For Contractor-owned equipment, payment will be made at rental rates listed for equipment in the California Department of Transportation official equipment rental rate schedule which is in effect on the date upon which extra work is accomplished and which schedule is incorporated herein by reference as though fully set forth herein. If there is no applicable rate for an item of equipment, then payment shall be made for Contractor-owned equipment at rental rate

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listed in the most recent edition of the Association of Equipment Distributors (AED) book.
a. For rented equipment, payment will be made based on
actual rental invoices. Equipment used on extra work
shall be of proper size and type.
b. Rental rates paid shall be deemed to cover cost of fuel, oil, lubrication, supplies, small tools, necessary
attachments, repairs and maintenance of any kind,
depreciation, storage, insurance, and all incidentals.

Unless otherwise specified, manufacturer's ratings, and manufacturer-approved modifications, shall be used to
classify equipment for determination of applicable
rental rates. Rental time will not be allowed while
equipment is inoperative due to breakdowns.
c. Individual pieces of equipment or tools having a
replacement value of one hundred ($100) dollars or less, whether or not consumed by use, shall be considered
to be small tools.

4. Work Performed by Special Forces or Other Special Services.

When City and Contractor, by agreement, determine that
special service or item of extra work cannot be performed by forces of Contractor or those of any subcontractors, service or extra work may be performed by a specialist. Invoices for service or extra work shall be based on the current market price thereof and may be accepted without complete
itemization of labor, material, and equipment rental costs when it is impracticable and not in accordance with
established practice of special service industry to provide complete itemization. In those instances, wherein,
Contractor is required to perform extra work necessitating a fabrication or machining process in a fabrication or machine shop facility away from the Project Site, charges for that portion of extra work performed in such facility may, by agreement, be accepted as a specialist billing. In lieu of overhead and profit provided in paragraph 5(a) “Overhead Defined”, below, fifteen percent (15%) will be added to specialist invoice price, after deduction of any cash or trade discount offered or available, whether or not such discount may have been taken.

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5. Overhead Defined. The following constitutes charges that are deemed included in overhead for all Contract modifications, including work performed on a Time and Materials basis.

Contractor shall not invoice or receive payment for these costs separately: Drawings: field drawings, Shop Drawings, etc., including submissions of drawings; Routine field
inspection; General Superintendence; General
administration and preparation of cost proposals, schedule analysis, Change Orders, and other supporting
documentation; Computer services; Reproduction services; Salaries of project engineer, superintendent, timekeeper, storekeeper, and secretaries; Janitorial services; Small tools, incidentals and consumables; Temporary on-Site facilities (Offices, Telephones, Plumbing, Electrical Power, Lighting; Platforms, Fencing, Water, Home office expenses; vehicles and fuel used for work otherwise included in the Contract Documents; Surveying; Estimating; Protection of Work;
Handling and disposal fees; Final cleanup; Other incidental Work; Related warranties.

6. Overhead and Profit for Time and Materials. For work Contractor performs on Time and Materials at City’s direction, the following markups will be added to the cost of labor, materials and equipment, calculated as described above. a. Overhead and profit on labor shall be fifteen percent (15%).
b. Overhead and profit on materials shall be ten percent (10%).
c. Overhead and profit on equipment rental shall be ten percent (10%).
d. On proposals covering both increases and decreases in Contract Price, overhead and profit shall be allowed on the net increase only as determined in this paragraph.

When the net difference is a deletion, no percentage
for overhead or profit will be allowed, but rather a
deduction shall apply.
e. The markup shall include profit, small tools, cleanup, supervision, warranties, cost of preparing the cost

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proposal, jobsite overhead, and home office overhead.

No markup will be allowed on taxes, insurance, and
bonds.
f. For work performed by subcontractors on a Time and
Materials basis, Contractor’s markup on subcontractor
costs shall not exceed five percent (5%). This markup
applies to the total of the subcontractor’s labor,
materials, and equipment costs, including the
subcontractor’s overhead and profit.

D. If City directs Contractor in writing to make changes in the Work that materially affect the time required to perform the Work, City will make a reasonable adjustment to the Contract Time.

SECTION 7. CLAIMS AND DISPUTES
A. If any dispute shall arise between City and Contractor regarding performance of the Work, or any alleged change in the Work, Contractor shall timely perform the disputed Work and shall give written notice of a claim for additional compensation for the Work to City within three (3) days after commencement of the disputed Work. Contractor's failure to give written notice within the three (3)-day period constitutes an agreement by Contractor that it will receive no extra compensation for the disputed Work.

B. If a claim cannot be resolved through direct discussions between City and Contractor, disputes for three hundred seventy-five thousand ($375,000) dollars or less shall be handled in accordance with Public Contract Code Sections 20104 et seq. City shall respond in writing within the statutory time period(s), or, may request in writing within thirty (30) days of receipt of the claim, any additional documents supporting the claim or relating to defenses or claims City may have against the claimant. If additional information is needed thereafter, it shall be provided upon request. City's response shall be submitted within the statutory timeframe after receipt of the further documents, or within the same period of time taken by the claimant to produce the additional information or documents, whichever is greater. Contractor shall make these records and documents available at all reasonable times, without any direct charge.

C. If a claim is more than three hundred seventy-five thousand ($375,000) dollars, City shall respond in writing within a reasonable period of time to review and analyze the claim. The Parties also agree to participate in

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mediation with a mutually agreeable mediator following an exchange of documents reasonably necessary for resolution of the issues in dispute.

D. If Contractor disputes City's response, or if City fails to respond within the statutory time period(s), Contractor may so notify City within fifteen (15) days of the receipt of the response or the failure to respond, and demand an informal conference to meet and confer for settlement. Upon such demand, City shall schedule a meet and confer conference within thirty (30) days.

E. If following the meet and confer conference, the claim or any portion thereof remains in dispute, Contractor may file a claim pursuant to Government Code sections 900 et seq. and Government Code section 910 et seq. For purposes of those provisions, the time within which a claim must be filed shall be tolled from the time Contractor submits the written claim until the time the claim is denied, including any time utilized for the meet and confer conference.

F. Submission of a claim, properly certified, with all required supporting documentation, and written rejection or denial of all or part of the claim by City, is a condition precedent to any action, proceeding, litigation, suit, or demand for arbitration by Contractor.

G. Venue for any litigation arising out of or relating to this Contract shall be Riverside County, California.

H. Pursuant to Public Contract Code section 9201(b), City shall provide Contractor with timely notification of the receipt of any third-party claim relating to the Contract.

SECTION 8. INSPECTION AND PROTECTION OF WORK
A. Responsibility for, and security of, all work and materials is the responsibility of the Contractor until final acceptance of the Project by City.

B. All Work shall be inspected by City. The charges for inspection shall be in accordance with City’s regulations. If City is unable to provide an inspector or inspectors, Contractor shall reschedule the Work for another time at no cost to City. Work performed without inspection shall be rejected.

C. Contractor shall make the Work accessible at all reasonable times for inspection by City. Contractor shall, at the first opportunity, inspect all

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material and equipment delivered to the Project Site by others to be used or incorporated in the Contractor's Work and give prompt notice of any defect therein. Contractor assumes full responsibility to protect the Work done hereunder until final acceptance by City.

D. When the Work is completed, Contractor shall request, in writing, a final inspection. Within ten (10) days of the receipt of such request, City shall make a final inspection. Contractor or its representatives may be present at the final inspection. The purpose of such final inspection shall be to determine whether the Work has been completed in accordance with the Contract Documents, including all Change Orders and all interpretations and instructions previously issued.

E. City may reject materials or Work that does not meet the requirements of the Contract Documents. If City does so, Contractor shall promptly remove the rejected materials or Work and replace it with materials or Work that meet the requirements of the Contract Documents, at no additional cost to City.

SECTION 9. ASSIGNMENT AND SUBCONTRACTING
A. Contractor shall give personal attention to the performance of the Contract and shall keep the Work under its control.

B. No subcontractors will be recognized as such, and all persons engaged in the work of construction will be considered as employees of the Contractor, who will be held responsible for their work which shall be subject to the provisions of the Contract and specifications.

C. No subcontractor who is ineligible to bid work on, or be awarded, a public works project under Labor Code sections 1771.1 or 1777.7 can bid on, be awarded or perform Work as a subcontractor on the Project. The Contractor is prohibited from performing Work on the Project with a subcontractor who is ineligible to perform work on a public works project under these sections of the Labor Code.

D. When a portion of the Work which has been subcontracted by Contractor is not being prosecuted in a manner satisfactory to City, the subcontractor shall be removed immediately on the request of City in the manner required by law and shall not again be employed on the Work.

E. Contractor shall not assign any portion of the Work to be performed under this Contract or any of the rights or obligations under this

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Contract, without the prior written consent of City, which consent may be withheld in City’s sole and absolute discretion.

SECTION 10. TERMINATION
A. Should Contractor fail within seven (7) calendar days from receipt of City's written notice to correct any default, including but not limited to failure to perform the Work in accordance with the Contract Documents, failure to comply with the directions of City, or failure to pay its creditors, City may terminate this Contract and/or, in its sole discretion, make a demand on Contractor’s performance bond surety. Following a termination for default, City shall have the right to take whatever steps it deems necessary to complete the Project and correct Contractor's deficiencies and charge the cost thereof to Contractor, who shall be liable for the full cost of City's corrective action, including reasonable overhead, profit and attorneys' fees.

B. City may at any time terminate the Contract at City's convenience upon five (5) days written notice to Contractor. In the event of termination for convenience, Contractor shall recover only the actual cost of Work completed to the date of termination, which costs are documented to City's satisfaction. Contractor shall not be entitled to any claim or lien against City for any additional compensation or damages in the event of such termination.

C. If City terminates Contractor for cause, and if it is later determined that the termination was wrongful, such default termination shall automatically be converted to and treated as a termination for convenience. In such event, Contractor shall be entitled to receive only the amounts payable under this section, and Contractor specifically waives any claim for any other amounts or damages, including, but not limited to, any claim for consequential damages or lost profits.

SECTION 11. HOLD HARMLESS AND INDEMNIFICATION
A. City and all officers and employees thereof connected with the Work, shall not be answerable or accountable in any manner: for any loss or damage that may happen to the Work or any part thereof; for any loss or damage to any of the materials or other things used or employed in performing the Work; for injury to or death of any person; or for damage to property from any cause except losses due to sole or active negligence of City’s officers or employees.

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B. Contractor shall indemnify, defend with legal counsel approved by City, and hold harmless City, its officers, officials, employees and volunteers from and against all liability, loss, damage, expense, cost (including without limitation reasonable legal counsel fees, expert fees and all other costs and fees of litigation) of every nature arising out of or related to the Work or the Project, except such loss or damage which is caused by the sole or active negligence or willful misconduct of City. Should conflict of interest principles preclude a single attorney from representing both City and Contractor, or should City otherwise find Contractor’s legal counsel unacceptable, then Contractor shall reimburse City its costs of defense, including without limitation reasonable attorney’s fees, expert fees and all other cost and fees of litigation. Contractor shall promptly pay any final judgment rendered against City (and its officers, officials, employees and volunteers) except for claims determined by a trier of fact to have been the result of City’s sole or active negligence or willful misconduct. The foregoing provisions are intended to be as broad and inclusive as is permitted by the law of the State of California and will survive termination of this Contract.

C. Contractor’s obligations under this section apply regardless of whether or not such claim, charge, damage, demand, action, proceeding, loss, stop notice, cost, expense, judgment, civil fine or penalty, or liability was caused in part or contributed to by an indemnified party. However, without affecting the rights of City under any provision of this agreement, Contractor shall not be required to indemnify and hold harmless City for liability attributable to the active negligence of City, provided such active negligence is determined by agreement between the parties or by the findings of a court of competent jurisdiction. In instances where City is shown to have been actively negligent and where City’s active negligence accounts for only a percentage of the liability involved, the obligation of Contractor will be for that entire portion or percentage of liability not attributable to the active negligence of City.

D. In addition to any remedy authorized by law, contract funds sufficient to pay for any claim may be retained by City until disposition has been made of such suits or claims for damage.

SECTION 12. BONDS AND INSURANCE
A. Bonds.

1. Within ten (10) business days after being notified of the award of the Contract, and before City will execute this Contract, Contractor shall

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furnish and file with City Performance and Payment Surety bonds as set forth below.

2. Contractor shall submit the bonds on the forms provided Exhibit D, attached hereto, duly executed by a responsible corporate surety listed in the United States Department of the Treasury circular entitled "Companies Holding Certificates of Authority as Acceptable Sureties on Federal Bonds and as Acceptable Reinsuring Companies," authorized to do business in the State of California and acceptable to City conditioned upon the faithful performance by the Contractor of all requirements of the Contract Documents. Each of the bonds shall be in a sum no less than one hundred percent (100%) of the Contract Price.

B. Insurance.

1. Contractor shall obtain, at its sole cost and expense, all insurance required by Exhibit A. Certificates of such insurance and copies of the insurance policies and endorsements shall be delivered to City within fifteen (15) working days after being notified of the award of the Contract, and before execution of this Contract by City.

SECTION 13. WARRANTY
Contractor warrants to City that all materials and equipment furnished shall be new, free from faults and defects and of good quality and conform to the requirements of the Contract Documents.

Contractor hereby warrants its Work against all deficiencies and defects for the period required by the Contract Documents or the longest period permitted by California law, whichever is greater. Unless otherwise stated in the Contract Documents, warranty periods shall begin upon the filing of the Notice of Completion and shall be for one year.

This section shall not limit City’s rights under this Contract or with respect to latent defects, gross mistakes, or fraud. City specifically reserves all rights related to defective work, including but not limited to defect claims pursuant to California Code of Civil Procedure section 337.15.

SECTION 14. LAWS TO BE OBSERVED
A. Contractor shall keep itself fully informed of all existing and future state and federal laws and county and municipal ordinances and regulations

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that in any manner affect those engaged or employed in the Work, or the materials used in the Work, or which in any way affect the conduct of Work, and of all such orders and decrees of bodies or tribunals having any jurisdiction or authority over the same.

B. Contractor shall at all times observe and comply with, and shall cause all of its agents and employees to observe and comply with all such existing and future Federal, State and local laws, ordinances, regulations, orders, and decrees of bodies or tribunals having any jurisdiction or authority over the Project; and shall protect and indemnify City, and all officers and employees thereof connected with the Project, against any claim or liability arising from or based on the violation of any such law, ordinance, regulation, order, or decree, whether by City’s representative or their employees. If any discrepancy or inconsistency is discovered in the plans, drawings, specifications, or Contract for the Work in relation to any such law, ordinance, regulation, order or decree, Contractor shall promptly report the same to City in writing.

C. This Contract shall be governed by and construed in accordance with the laws of the State of California.

SECTION 15. CLEAN-UP
Contractor will remove from the Project Site all debris resulting from performance of the Work no less often than daily. If Contractor fails to do so, City may, after twenty-four (24) hours' notice to Contractor, clean up the Project Site and deduct the cost from the Contract Price.

SECTION 16. STATE LICENSE BOARD NOTICE
Contractors are required by law to be licensed and regulated by the Contractors’ State License Board which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four (4) years of the date of the alleged violation. A complaint regarding a latent act or omission pertaining to structural defects must be filed within ten (10) years of the date of the alleged violation.

SECTION 17. COMPLIANCE WITH STATE STORM WATER PERMIT
Contractor shall be required to comply with all aspects of the State Water Resources Control Board (State Water Board) Water Quality Order No. 2009- 0009-DWQ, including any and all subsequent amendments and National Pollutant Discharge Elimination System General Permit for Storm Water Discharges Associated with Construction Activity (“Permit”) for all projects that

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involve construction on or disturbance of one acre or more of land or which are part of a larger common area of development.

SECTION 18. MISCELLANEOUS
A. Existing Utilities.

1. The location of known existing utilities and pipelines are shown on the plans in their approximate locations. However, nothing herein shall be deemed to require City to indicate the presence of existing service laterals or appurtenances whenever the presence of such utilities on the site of the Project can be inferred from the presence of other visible facilities, such as buildings, cleanouts, meter and junction boxes, on or adjacent to the site of the Project. Underground facilities not known to City may exist, or be in a location different from that which is shown in the Contract Documents.

2. Contractor shall take all steps reasonably necessary to ascertain the exact location of all underground facilities prior to doing work that may damage such facilities or interfere with their service, including but not limited to calling underground service alert to locate utilities in accordance with the procedures described in Government Code section 4215 et seq. Contractor shall protect from damage any utility facilities that are to remain in place, be installed, relocated or otherwise rearranged. Contractor shall not be entitled to additional compensation nor time extensions for work necessary to avoid interferences nor for repair to damaged utilities if Contractor does not expose all such existing utilities as required by this section.

3. After the utility survey is complete, Contractor shall commence “potholing” or hand digging to determine the actual location of the pipe, duct, or conduit. Contractor shall notify City before starting potholing operations. Contractor shall uncover all piping and conduits to a point one (1) foot below the pipe, where crossings, interferences, or connections are shown on the drawings, prior to trenching or excavating for any pipe or structures, to determine actual elevations. New pipelines shall be laid to such grade as to clear all existing facilities which are to remain in service for any period subsequent to the construction of the run of pipe involved.

4. Contractor’s attention is directed to the requirements of Government Code section 4216.2 (c) which provides: “When the excavation is proposed within 10 feet of a high priority subsurface installation, the operator of the high priority subsurface installation shall notify the

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excavator of the existence of the high priority subsurface installation to set up an onsite meeting prior to the legal excavation start date and time or at a mutually agreed upon time to determine actions or activities required to verify the location and prevent damage to the high priority subsurface installation. As part of the meeting, the excavator shall discuss with the operator the method and tools that will be used during the excavation and the information the operator will provide to assist in verifying the location of the subsurface installation. The excavator shall not begin excavating until after the completion of the onsite meeting.” Contractor shall notify City in advance of this meeting.

5. If Contractor is required to locate, repair damage not due to Contractor’s failure to exercise reasonable care, and remove or relocate existing main or trunk line utility facilities, it shall be compensated under Section 6 “Changes in the Work” of this Contract, including payment for equipment on the Project necessarily idled during such work.

6. The right is reserved by City and the owners of underground facilities or their authorized agents, to enter the job for the purpose of making such changes as are necessary for the rearrangement of their facilities or for making necessary connection or repairs to their properties.

Contractor shall cooperate with forces engaged in such work and shall conduct its operations in such a manner as to avoid any delay or hindrance to the work being performed by such other forces.

B. Differing Site Conditions.

1. Contractor shall promptly, and before the following conditions are disturbed, notify City in writing of any:
a. Material that the Contractor believes may be material that is hazardous waste, as defined in section 25117 of the Health and Safety Code, that is required to be removed to a Class I, Class II, or Class III disposal site in accordance with provisions of existing law,
b. Subsurface or latent physical conditions at the site differing materially from those indicated by information about the site made available to bidders before the deadline for submitting bids, or

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c. Unknown physical conditions at the site of any unusual nature, differing materially from those ordinarily encountered and generally recognized as inherent in work of the character provided for in this Contract.

2. Contractor shall give notice in accordance with the Change Order provisions above.

3. City shall promptly investigate the conditions, and if it finds that such conditions do materially so differ, or do involve hazardous waste, and cause an increase or decrease in Contractor's cost of, or the time required for, performance of any part of the Work, it shall issue a Change Order under the provisions described in the Contract Documents.

4. No claim of Contractor under this clause shall be allowed unless Contractor has given the notice required in the Contract Documents.

5. In the event a dispute arises between City and Contractor as to whether the conditions materially differ, or involve hazardous waste, or cause a decrease or increase in the Contractor's cost of, or time required for, performance of any part of the Work, Contractor shall not be excused from completing the Work as provided in the Contract Documents. The Contractor shall proceed with all Work to be performed under the Contract. The Contractor shall retain any and all rights provided either by this Contract or by law, which pertain to the resolution of disputes and protests.

C. Records and Audits.

1. Contractor and its subcontractors shall establish and maintain records pertaining to this Contract. Contractor’s and subcontractors’ accounting systems shall conform to generally accepted accounting principles and all records shall provide a breakdown of all costs charged under this Contract, including properly executed payrolls, time records, invoices and vouchers.

2. Contractor shall permit City and its authorized representatives to inspect, examine and make copies of Contractor's books, records, accounts, and any and all data relevant to this Contract at any reasonable time for the purpose of auditing and verifying statements, invoices, or bills submitted by Contractor pursuant to this Contract and shall provide such assistance as may be reasonably required in the course of such inspection. City further reserves the right to

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examine and re-examine said books, records, accounts, and data during the four (4)-year period following the termination of this Contract; and Contractor shall in no event dispose of, destroy, alter, or mutilate said books, records, accounts, and data in any manner whatever for four (4) years after the termination of this Contract.

3. Pursuant to California Government Code section 8546.7, the Parties shall be subject to the examination and audit of representative of the Auditor General of the State of California for a period of three (3) years after final payment under the contract. The examination and audit shall be confined to those matters connected with the performance of this Contract including, but not limited to, the cost of administering the Contract.

D. Clayton Act and Cartwright Act.

Section 7103.5 of the Public Contract Code specifies that in entering into a public works contract or a subcontract to supply goods, services or materials pursuant to a public works contract, the contractor or subcontractor offers and agrees to assign to the awarding body all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Chapter 2 commencing with Sec. 16700) of Part 2 of Division 7 of the Business and Professions Code, arising from purchase of goods, services or materials pursuant to the contract or subcontract. Pursuant to Public Contract Code section 7103.5, Contractor and all of its subcontractors hereby offer and agree to assign to City all rights, title, and interest in and to all causes of action they may have under Section 4 of the Clayton Act (15 U.S.C.

Sec. 15) or under the Cartwright Act (Chapter 2 commencing with Sec. 16700) of Part 2 of Division 7 of the Business and Professions Code, arising from purchase of goods, services or materials pursuant to this Contract. This assignment shall become effective when City tenders final payment to Contractor without further acknowledgement by the Parties.

E. Contractor Supervision.

The Contractor shall provide competent supervision and staffing of the Work as approved by City. As necessary, the Contractor or designated representative shall be present at all times while Work is actually in progress.

F. Character of Workers.

If persons employed by the Contractor, including any subcontractors, shall appear to City to be incompetent or to act in a disorderly or improper manner,

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he or she shall be discharged immediately on the request of City, and such person shall not again be employed on the Work.

G. Cooperation.

Should construction be under way by City, other agencies or other contractors within or adjacent to the limits of the Work specified or should work of any other nature be under way by other forces within or adjacent to said limits, Contractor shall cooperate with all such other contractors or other forces to the end that any delay or hindrance to their work will be avoided. City reserves the right to perform other or additional work at or near the Project Site (including material sources) at any time, by the use of other forces.

H. Notices.

All notices hereunder and communications regarding the interpretation of the terms of this Agreement, or changes thereto, shall be affected by delivery of said notices in person or by depositing said notices in the U.S. mail, registered or certified mail, return receipt requested, or postage prepaid and addressed as follows:

To City: City of Hemet
Attn: Noah Rau, Interim City Manager
445 E. Florida Ave.

Hemet, CA 92543
To Contractor: Security Signal Devices, Inc. dba SSD Alarm Attn: Scott Hollis
1740 N Lemon Ave
Anaheim, CA 92801
Notice shall be deemed effective on the date personally delivered or transmitted by facsimile or, if mailed, three (3) days after deposit of the same in the custody of the United States Postal Service.

I. Nondiscrimination.

Contractor and subcontractors shall not unlawfully discriminate, harass, or allow harassment against any person because of sex, sexual orientation, gender, gender identity, gender expression, reproductive health decisionmaking, race, color, religious creed, marital status, ancestry, national origin, medical condition, genetic information, age, disability (mental and physical), or military or veteran status in connection with or related to the performance of

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this Agreement. Contractor and subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Gov. Code, § 12900 et seq.) and the applicable regulations promulgated thereunder (Cal. Code of Regs, tit. 2, § 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, § 12990 (a)-(f), are incorporated into this Agreement by reference and made a part hereof as set for in full (Cal. Code of Regs, tit. 2, § 7285.0, et seq.). Contractor shall include the non-discrimination and compliance provisions of this section in all subcontracts to perform work under this Agreement.

J. Safety.

Contractor shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Work, Contractor shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the Work and the conditions under which the Work is to be performed. Safety precautions as applicable shall include, but shall not be limited to:
(a) Adequate life protection and lifesaving equipment and procedures; (b) Instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, confined space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and (c) Adequate facilities for the proper inspection and maintenance of all safety measures.
[SIGNATURES ON FOLLOWING PAGE]

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MINOR PUBLIC WORKS AGREEMENT
BETWEEN THE CITY OF HEMET AND SECURITY SIGNAL DEVICES, INC. DBA SSD ALARM

CITYWIDE SECURITY CAMERA SYSTEM UPDATE

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date and year first-above written.

City of Hemet Security Signal Devices, Inc. dba
SSD Alarm:
(Authorized Representative of Contractor)
By: _______________________________ By: _______________________________ Noah Rau, Interim City Manager
Printed Name: ____________________
Title: _____________________________
Dated: ___________________________
By: _______________________________

Printed Name: ____________________
Title: _____________________________
Dated: ___________________________
(Attach Acknowledgment for
Authorized Representative of
Contractor)
License No.: _______________________
ATTEST:

CITY CLERK
By: ______________________________

APPROVED AS TO FORM:

CITY ATTORNEY

By: ____________________________

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Steven Graham

EXHIBIT A

INSURANCE REQUIREMENTS FOR MINOR PUBLIC WORKS PROJECTS

1. General Requirements. Contractor must procure and maintain in full force and effect during the term of this Contract the following types of insurance with coverage limits complying, at a minimum, with the limits set forth below:

Type of Insurance Limits
Commercial General Liability $2,000,000 per occurrence/ $4,000,000 general Aggregate
Business Automobile Liability $2,000,000 combined single limit Workers’ Compensation/Employers $1,000,000 per accident or Disease Liability
Surety Bonds As described below
Professional Liability $2,000,000 per occurrence/
$4,000,000 general aggregate
If the contractor maintains higher limits than the minimums shown above, the City requires and shall be entitled to coverage for the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specific minimum limits of insurance and coverage shall be available to the City.

2. Commercial General Liability Insurance. Coverage shall be at least as broad as Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location or the general aggregate limit shall be twice the required occurrence limit. City and its officers, officials, employees, volunteers, and agents shall be included as additional insured. Coverage shall be primary as respects the City, and any insurance or self-insurance maintained by the City shall not be required to contribute.

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3. Business Auto Coverage. Coverage shall be at least as broad as Insurance Services Office Form Number CA 0001 covering Code 1 (any auto), with limits no less than $2,000,000 per accident for bodily injury and property damage. If Contractor or Contractor’s employees will use personal autos in any way on this Project, Contractor must provide evidence of hired and non-owned auto liability coverage. City and its officers, officials, employees, volunteers, and agents shall be included as additional insured

4. Workers’ Compensation. Insurance as required by the State of California, with Statutory Limits, and Employers’ Liability insurance with a limit of no less than $1,000,000 per accident for bodily injury or disease.

5. Surety Bonds. Contractor shall provide the following Surety Bonds: (1) Bid bond, (2) performance bond, (3) payment bond, and (4) maintenance bond. The Payment Bond and the Performance Bond shall be in a sum equal to the contract price. If the Performance Bond provides for a oneyear warranty a separate Maintenance Bond is not necessary. If the warranty period specified in the contract is for longer than one year a Maintenance Bond equal to 10% of the contract price is required. Bonds shall be duly executed by a responsible corporate surety, authorized to issue such bonds in the State of California and secured through an authorized agent with an office in California.

6. Professional Liability. For professional services including design/build, with limits no less than $2,000,000 per occurrence or claim, and $4,000,000 policy aggregate.

7. Other Insurance. Contractor may be required to obtain such other insurance coverage as may be required by applicable law or by the City.

8. Excess or Umbrella Liability Insurance (Over Primary). If an excess or umbrella liability policy is used to meet limit requirements, the insurance must provide coverage at least as broad as specified for the underlying coverages. Any such coverage provided under an excess or umbrella liability policy must include a “drop down provision” providing primary coverage above a maximum $25,000 self-insured retention for liability not covered by primary but covered by the umbrella. Coverage must be provided on a “pay on behalf” basis, with defense costs payable in addition to policy limits. There must be no cross-liability exclusion precluding coverage for claims or suits by one insured against another.

Coverage must be applicable to City for injury to employees of Contractor, its subcontractors or others performing work to satisfy Contractor’s obligations under this Contract. The scope of coverage

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provided is subject to approval of City following receipt of proof of insurance as required herein.

9. Certificates of Insurance and Endorsements. Prior to commencing any Work under this Contract, Contractor must file with the Director Certificates of Insurance and Endorsements evidencing the existence of all insurance required by this Contract, along with such other evidence of insurance or copies of policies as may reasonably be required by City.

Such Certificates of Insurance and Endorsements must be in a form approved by the City Attorney of City. Contractor must maintain current certificates and endorsements on file with City during the term of this Contract reflecting the existence of all required insurance. Each of the certificates must expressly provide that no material changes in the policy, or termination thereof, will be effective except upon thirty (30) days prior written notice to City. The City reserves the right to require complete, certified copies of the insurance certificates and endorsements.

10. Accessibility of Insurers. Insurance is to be placed with insurers with a current A.M. Best rating of no less than A: VII, unless otherwise acceptable to the City.

11. Waiver of Subrogation. Contractor hereby agrees to waive rights of subrogation which any insurer of Contractor may acquire from Contractor by virtue of the payment of any loss. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation. The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the Entity for all work performed by the Contractor, its employees, agents and subcontractors.

12. Failure to Maintain Required Insurance. If Contractor, for any reason, fails to have in place at all times during the term of this Contract all of the required insurance coverage, the Director may obtain such coverage at Contractor’s expense and deduct the cost from the sums due Contractor.

13. Subcontractors. Contractor shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and Contractor shall ensure that Entity is an additional insured on insurance required from subcontractors. For CGL coverage subcontractors shall provide coverage with a format least as broad as CG 20 38 04 13.

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14. Effect of Coverage. The existence of the required insurance coverage under this Contract will not be deemed to satisfy or limit Contractor’s indemnity obligations under this Contract. Contractor acknowledges that the insurance coverage and policy limits set forth in this Contract constitute the minimum coverage and policy limits required. Any insurance proceeds available to City in excess of the limits and coverage required by this Contract, and which is applicable to a given loss, must be made available to City to compensate it for such losses.

15. Special Risks or Circumstances. Entity reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other circumstances.

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EXHIBIT B

DESIGNATION OF SUBCONTRACTORS
In compliance with the Subletting and Subcontracting Fair Practices Act of the Public Contract Code of the State of California, sections 4100 et seq., Contractor shall set forth below: (a) the name and the location of the place of business and (b) the portion of the work which will be done by each subcontractor who will perform work or labor or render service to the Contractor in or about the construction of the work in an amount in excess of one-half of one percent (1/2%) of the Contractor’s Total Bid Price. Notwithstanding the foregoing, if the work involves streets and highways, then the Contractor shall list each subcontractor who will perform work or labor or render service to Contractor in or about the work in an amount in excess of one-half of one percent (1/2%) of the Contractor’s total Bid Price or $10,000, whichever is greater. No additional time shall be granted to provide the below requested information.

If no subcontractor is specified, for a portion of the work, or if more than one subcontractor is specified for the same portion of Work, then the Contractor shall be deemed to have agreed that it is fully qualified to perform that Work, and that it shall perform that portion itself.

Portion of Work: Installation of power supplies and light pole connection
Subcontractor Name Orange Electrical
Location of Business 448 S. Montgomery Way, Orange, CA 92868 CSLB License Number 834083
DIR Registration Number 1000853431
Portion of Work: _____________________________________
Subcontractor Name _____________________________________ Location of Business _____________________________________ CSLB License Number _____________________________________ DIR Registration Number _____________________________________ Name of Contractor: Security Signal Devices
Signature: ______________________________
Name and Title: ______________________________
Dated: ______________________________

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EXHIBIT C

PUBLIC WORKS CONTRACTOR REGISTRATION CERTIFICATION
Pursuant to Labor Code sections 1725.5 and 1771.1, all contractors and subcontractors that wish to bid on, be listed in a bid proposal, or enter into a contract to perform public work must be registered with the Department of Industrial Relations. See http://www.dir.ca.gov/PublicWorks/PublicWorks.html for additional information.

No bid will be accepted nor any contract entered into without proof of the contractor’s and subcontractors’ current registration with the Department of Industrial Relations to perform public work.

Contractor hereby certifies that it is aware of the registration requirements set forth in Labor Code sections 1725.5 and 1771.1 and is currently registered as a contractor with the Department of Industrial Relations.

Name of Contractor: Security Signal Devices, Inc. dba SSD Alarm DIR Registration Number: 1000013363
Contractor further acknowledges:

1. Contractor shall maintain a current DIR registration for the duration of the project.

2. Contractor shall include the requirements of Labor Code sections 1725.5 and 1771.1 in its contract with subcontractors and ensure that all subcontractors are registered at the time of bid opening and maintain registration status for the duration of the project.

3. Failure to submit this form or comply with any of the above requirements may result in a finding that the bid is non-responsive.

Name of Contractor: Security Signal Devices, Inc. dba SSD Alarm Signature: ______________________________
Name and Title: ______________________________
Dated: ______________________________

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EXHIBIT D

BOND FORMS

PERFORMANCE BOND
THIS CONSTRUCTION PERFORMANCE BOND (Bond) is dated May 27, 2026, is in the amount of $274,451.88 (Penal Sum), which is 100% of the Contract Sum and is entered into by and between the parties listed below to ensure the faithful performance of the Contract identified below. This Bond consists of this page and the Bond Terms and Conditions, Paragraphs 1 through 14 attached to this page. Any singular reference to Security Signal Devices, Inc. dba SSD Alarm (Contractor), (Surety),
CITY OF HEMET (Owner), or other party shall be considered plural where applicable.

CONTRACTOR: SURETY:

Security Signal Devices, Inc. dba SSD Alarm
Address Principal Place of Business
City/State/Zip City/State/Zip
CONSTRUCTION CONTRACT: Citywide Security Camera System Update, dated May 27, 2026, in the amount of $274,451.88.

CONTRACTOR AS PRINCIPAL SURETY
Company: (Corp. Seal) Company: (Corp. Seal)
Signature: Signature:

Name: Name:

Title: Title:

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BOND TERMS AND CONDITIONS

1. Contractor and Surety, jointly and severally, bind themselves, their heirs, executors, administrators, successors and assigns to Owner for the complete and proper performance of the Construction Contract, which is incorporated herein by reference.

2. If Contractor completely and properly performs all of its obligations under the Construction Contract, Surety and Contractor shall have no obligation under this Bond.

3. If there is no Owner Default, Surety’s obligation under this Bond shall arise after:

3.1 Owner provides Surety with written notice that Owner has declared a Contractor Default under the Construction Contract pursuant to the terms of the Construction Contract; and

3.2 Owner has agreed to pay the Balance of Contract Sum:

3.2.1 To Surety in accordance with the terms of this Bond and the Construction Contract; or

3.2.2 To a Contractor selected to perform the Construction Contract in accordance with the terms of this Bond and the Construction Contract.

4. When Owner has satisfied the conditions of Paragraph 3 above, Surety shall promptly (within 40 Days) and at Surety’s expense elect to take one of the following actions:

4.1 Arrange for Contractor, with consent of Owner, to perform and complete the Construction Contract (but Owner may withhold consent, in which case the Surety must elect an option described in Paragraphs 4.2, 4.3 or 4.4 below); or

4.2 Undertake to perform and complete the Construction Contract itself, through its agents or through independent contractors or Construction entities; provided, that Surety may not select Contractor as its agent or independent contractor or Contractor without Owner’s consent; or

4.3 Undertake to perform and complete the Construction Contract by obtaining bids from qualified contractors or Construction entities acceptable to Owner for a contract for performance and
completion of the Construction Contract and, upon determination by Owner of the lowest responsive and responsible Bidder, arrange

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for a contract to be prepared for execution by Owner and the contractor or Contractor selected with Owner’s concurrence, to be secured with performance and payment bonds executed by a qualified surety equivalent to the bonds issued on the
Construction Contract; and, if Surety’s obligations defined in Paragraph 6 below, exceed the Balance of Contract Sum, then Surety shall pay to Owner the amount of such excess; or

4.4 Waive its right to perform and complete, arrange for completion, or obtain a new contractor or Contractor, and with reasonable promptness under the circumstances and, after investigation and consultation with Owner, determine in good faith its monetary obligation to Owner under Paragraph 6 below, for the
performance and completion of the Construction Contract and, as soon as practicable after the amount is determined, tender payment therefor to Owner with full explanation of the payment’s calculation. If Owner accepts Surety’s tender under this Paragraph

4.4, Owner may still hold Surety liable for future damages then unknown or unliquidated resulting from the Contractor Default, as agreed by Owner and Surety at the time of tender. If Owner disputes the amount of Surety’s tender under this Paragraph 4.4, Owner may exercise all remedies available to it at law to enforce Surety’s liability under Paragraphs 6 and 6.3 below.

5. At all times Owner shall be entitled to enforce any remedy available to Owner at law or under the Construction Contract including, without limitation, and by way of example only, rights to perform work, protect Work, mitigate damages, advance critical Work to mitigate schedule delay, and coordinate Work with other consultants or contractors.

6. If Surety elects to act under Paragraphs 4.1, 4.2 or 4.3 above, within the time period provided in Paragraph 4, above, and complies with its obligations under this Bond, Surety’s obligations under this Bond are commensurate with Contractor’s Construction Contract obligations.

Surety’s obligations include, but are not limited to:

6.1 Contractor’s obligations to complete the Construction Contract and correct Defective Work;

6.2 Contractor’s obligations to pay liquidated damages; and

6.3 To the extent otherwise required of Contractor under the Construction Contract, Contractor’s obligations to pay additional legal, design professional, and other costs not included within

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liquidated damages resulting from Contractor Default (but excluding attorney’s fees incurred to enforce this Bond).

7. If Surety does not elect to act under Paragraphs 4.1, 4.2, 4.3, or 4.4, above, within the time period provided in Paragraph 4, above, or comply with its obligations under this Bond, then Surety shall be deemed to be in default on this Bond ten Days after receipt of an additional written notice from Owner to Surety demanding that Surety perform its obligations under this Bond. Such Surety default shall be independent of the Contractor Default. To the extent Surety’s independent default causes Owner to suffer damages including, but not limited to, delay damages, which are different from, or in addition to (but not duplicative of) damages which Owner is entitled to receive under the Construction Contract, Surety shall also be liable for such damages. In the event any Surety obligation following its independent default is inconsistent or conflicts with California Civil Code Section 2809, or any other law which either prohibits, restricts, limits or modifies in any way any obligation of a surety which is larger in amount or in any other respect more burdensome than that of the principal, Surety hereby waives the provisions of such laws to that extent.

8. If Surety elects to act under Paragraphs 4.1, 4.3 or 4.4 above, within the time period provided in Paragraph 4, above, and complies with all obligations under this Bond, Surety’s monetary obligation under this Bond is limited to the Penal Sum.

9. No right of action shall accrue on this Bond to any person or entity other than Owner or its successors or assigns.

10. Surety hereby waives notice of any change, alteration or addition to the Construction Contract or to related subcontracts, design agreements, purchase orders and other obligations, including changes of time, and of any Owner action in accordance with Paragraph 5 above. Surety consents to all terms of the Construction Contract, including provisions on changes to the Contract. No extension of time, change, alteration, Modification, deletion, or addition to the Contract Documents, or of the Work (including services) required thereunder, or any Owner action in accordance with Paragraph 5 above shall release or exonerate Surety on this Bond or in any way affect the obligations of Surety on this Bond, unless such action is an Owner Default.

11. Any proceeding, legal or equitable, under this Bond shall be instituted in any court of competent jurisdiction where a proceeding is pending between Owner and Contractor regarding the Construction Contract, or in the Superior Court of the County of Riverside, California, or in a court

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of competent jurisdiction in the location in which the Work is located.

Communications from Owner to Surety under Paragraph 3.1 above shall be deemed to include the necessary agreements under Paragraph 3.2 above unless expressly stated otherwise.

12. All notices to Surety or Contractor shall be mailed or delivered (at the address set forth on the signature page of this Bond), and all notices to Owner shall be mailed or delivered as provided in Section 1-7.1.10 of the Special Provisions. Actual receipt of notice by Surety, Owner or Contractor, however accomplished, shall be sufficient compliance as of the date received at the foregoing addresses.

13. Any provision in this Bond conflicting with any statutory or regulatory requirement shall be deemed deleted here from and provisions conforming to such statutory requirement shall be deemed incorporated herein.

14. Definitions

14.1 Balance of Contract Sum: The total amount payable by Owner to Contractor pursuant to the terms of the Construction Contract after all proper adjustments have been made under the
Construction Contract, for example, deductions for progress payments made, and increases/decreases for approved
Modifications to the Construction Contract.

14.2 Construction Contract: The agreement between Owner and Contractor identified on the signature page of this Bond, including all Contract Documents and changes thereto.

14.3 Contractor Default: Material failure of Contractor, which has neither been remedied nor waived, to perform or otherwise to comply with the terms of the Construction Contract, limited to “default” or any other condition allowing a termination for cause as provided in Section 6-7.3 of the Special Provisions).

14.4 Owner Default: Material failure of Owner, which has neither been remedied nor waived, to pay Contractor progress payments due under the Construction Contract or to perform other material terms of the Construction Contract, if such failure is the cause of the asserted Contractor Default and is sufficient to justify Contractor termination of the Construction Contract.

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PAYMENT BOND (LABOR AND MATERIALS)
KNOW ALL PERSONS BY THESE PRESENTS:

1.01 THAT WHEREAS, CITY OF HEMET (Owner) has awarded to Security Signal Devices, Inc. dba SSD Alarm as Principal, dated the 27th day of May, 2026 (the Contract), titled the City of Hemet Citywide Security Camera System Update in the amount of $274,451.88, which Contract is by this reference made a part hereof, for the work of the following Contract:

Citywide Security Camera System Update

1.02 AND WHEREAS, Principal is required to furnish a bond in connection with the Contract to secure the payment of claims of laborers, mechanics, material suppliers, and other persons as provided by law;

1.03 NOW, THEREFORE, we, the undersigned Principal and
, as Surety, are held and firmly bound unto
Owner in the sum of 100% OF THE CONTRACT PRICE ($274,451.88), for which payment well and truly to be made we bind ourselves, our heirs, executors, administrators, successors, and assigns, jointly and severally, firmly by these presents.

1.04 THE CONDITION OF THIS OBLIGATION IS SUCH, that if Principal, or its executors, administrators, successors, or assigns approved by Owner, or its subcontractors shall fail to pay any of the persons named in California Civil Code Section 9100, or amounts due under the State of California Unemployment Insurance Code with respect to work or labor performed under the Contract, or for any amounts required to be deducted, withheld, and paid over to the State of California Employment Development Department from the wages of employees of Principal and subcontractors pursuant to Section 13020 of the State of California Unemployment Insurance Code with respect to such work and labor, that Surety will pay for the same in an amount not exceeding the sum specified in this bond, plus reasonable attorneys’ fees, otherwise the above obligation shall become and be null and void.

1.05 This bond shall inure to the benefit of any of the persons named in California Civil Code Section 9100, as to give a right of action to such persons or their assigns in any suit brought upon this bond. The intent of this bond is to comply with the California Mechanic’s Lien Law.

1.06 Surety, for value received, hereby expressly agrees that no extension of time, change, modification, alteration, or addition to the undertakings,

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covenants, terms, conditions, and agreements of the Contract, or to the work to be performed thereunder, shall in any way affect the obligation of this bond; and it does hereby waive notice of any such extension of time, change, modification, alteration, or addition to the undertakings, covenants, terms, conditions, and agreements of the Contract, or to the work to be performed thereunder.

1.07 Surety’s obligations hereunder are independent of the obligations of any other surety for the payment of claims of laborers, mechanics, material suppliers, and other persons in connection with Contract; and suit may be brought against Surety and such other sureties, jointly and severally, or against any one or more of them, or against less than all of them without impairing Owner’s rights against the other.

1.08 Correspondence or claims relating to this bond shall be sent to Surety at the address set forth below.

IN WITNESS WHEREOF, we have hereunto set our hands this day of , 20___.

CONTRACTOR AS PRINCIPAL SURETY
Company: (Corp. Seal) Company: (Corp. Seal)
Signature Signature
Name Name
Title Title
Street Address Street Address
City, State, Zip Code City, State, Zip Code

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EXHIBIT E

CHANGE ORDER TEMPLATE

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EXHIBIT F
CONTRACTOR’S PROPOSAL/SCHEDULE OF PAY ITEMS
(See next page)

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Table of Contents:

A. Cover Letter
B. SECTION I: EXPERIENCE
C. SECTION II: PERSONNEL
D. SECTION II: DETAILED APPROACH AND METHODOLOGY

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SECTION I: EXPERIENCE
SSD Alarm
1740 N Lemon Ave Anaheim 92801
800-888-00444
Authorized Representatives
Scott Hollis, Vice President of Sales
(714) 920-5936
[email protected]
Sheila Affeld, Senior Vice President of Operations & Corporate Secretary: L (800) 888-0444 ext. 130
[email protected]
Marina Valencia, Contract Administrator
(800) 888-0444 ext. 153
[email protected]
Company Experience
Since SSD Alarm was founded in 1968, we have worked with municipalities, school districts and multi site companies for over a duration of 50 years. Scope of work with these sectors include installing, servicing, and monitoring Security Alarm, Access Control, Fire Alarm, and Video Systems. Please see our references below summarizing similar projects and services:

References
City of Menifee
Michelle Sarkissian, Chief Information Officer
(951) 434-4676
[email protected]
• Hanwha Enterprise Camera Installations- Police Department (July 2021) , City Hall (November 2020) , IT Office (March 2023), and Maintenance Operations Center (October 2024).
o SSD has continued to support City of Menifee’s expansion of the existing camera systems and provide additional storage to meet the City’s retention policies
o Quarterly inspections are also performed at the City’s Maintenance Operations Center for preventative maintenance

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• Citywide Access Control installations and ongoing expansions for Police Department (February 2019, 2020), City Hall (April 2022), IT Office (April 2023), Community Services HQ (November 2024), Senior Center (December 2024), and Lazy Creek Recreation Center (October 2025).

City of El Monte
Richard Luna, El Monte PD
(626) 580-2100
[email protected]
• Hanwha WAVE Enterprise Camera System Installation- Police Department and Jail (Completed February 2026). Installation consisted of the City’s first implementation and upgrade to a WAVE Enterprise system with (16) cameras and WAVE Recording Server holding 96TB in order to meet the City’s retention requirements. The City currently has Hanwha Camera systems at various other locations including PD Evidence and the Treasury with the intention of upgrading to the WAVE platform in the future.

City of South Gate
Osie Harrell, Electrical & General Maintenance Superintendent (323) 563-5786
[email protected]
• Hanwha Camera System Installation and Upgrades- Hollydale Regional Park (February 2022), Senior Center (August 2022), Golf Shack (August 2022), Girl’s Clubhouse (October 2022), Sports Park (June 2022), and Corporate Yard (October 2022), and City Hall (2021).
o Through multiple system upgrades, SSD supported the City in transitioning from antiquated systems to updated IP camera systems.
o Quarterly preventative maintenance visits are scheduled at each location with a camera system that includes cleaning and adjusting cameras and lenses, visually inspect equipment, clean if needed, check day and night video clarity of each camera, and notify customer of any deficiencies in overall system.
o SSD has been preforming Quarterly preventative maintenance visits for over four consecutive years with the City and extends to other systems that include security alarm, back up communicators, and access control systems.

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City of Hemet
Kurt Mikolaycik, Facility Maintenance Supervisor
(951) 757-8317
[email protected]
• Citywide S2 Access Control Upgrade- City Hall, Fire Admin, Library, Corporate Yard, and Police Department (Completed December 2025).
o SSD supported the City’s transition to a modern, web-based access control system, providing comprehensive project planning and managing timelines across multiple site installations.
o SSD demonstrates strong proficiency and recent experience working with our installation and project management teams, with in-depth knowledge of the buildings’ infrastructure, network configuration, and wiring pathways at the locations included in the City of Hemet’s camera system upgrade RFP.

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SECTION II: PERSONNEL
Our staff includes installation and project management teams that are very experienced with installing and servicing intrusion alarm, video surveillance, and access control systems. For this project, we will be assigning members who have many years of experience with multi-location and video system installations.

The City of Hemet project team includes Jim Arnold (Principal Project Manager) and Marcelo Garcia (Project Supervisor). In addition, the team includes a dedicated account manager, Alisa Murray, field technicians, as well as office coordinators for service and installation projects. The local team has support staff in Anaheim that includes engineering, drafting, and sales support.

Jim Arnold, Operation Manager (City of Hemet Principal Project Manager) SSD Hire Date: 11/2023
Industry Experiences & Qualifications
Industry Experience 30 years including: Fire Drafting/Engineering, OPS, Project Management, Installation of Security, Fire Alarm, CCTV, Access Control Certifications & Licenses
C-10, C-28, CA Blue Card, Bosch, Silent Knight, DMP, Fire-Lite, AES, Honeywell Current/Past Projects
City of Hemet- City wide S2 Access Control and Intrusion Alarm Installation San Jacinto Valley Academy- Intrusion Alarm and Fire Alarm Installation at new campus City of Colton- City wide Intrusion Alarm installation and communication upgrades Marcelo Garcia, Project Supervisor
SSD Hire Date: 05/2018
Industry Experiences & Qualifications
Industry Experience 13years including: Project Management, Service and Installation of Security of Security, Fire Alarm, Fire Alarm, CCTV, Access Control, and Intercom System.

Certifications & Licenses
Lift Certification, Fire Certification, Security
Current/Past Projects
City of Hemet- City wide S2 Access Control and Intrusion Alarm Installation San Jacinto Valley Academy- Intrusion Alarm and Fire Alarm Installation at new campus City of Colton- City wide Intrusion Alarm installation and communication upgrade

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Martin Henley, Service Technician
SSD Hire Date: 05/2018
Industry Experiences & Qualifications
Industry Experience 13 years including: Project Management, Service and Installation of Security, Fire Alarm, CCTV, Access Control, and Intercom System.

Certifications & Licenses
Lift Certification, Fire Certification, Security
Current/Past Projects
City of Colton (Fire/Security), City of Redlands (Fire/Security), City of Hemet (Fire/Security/Access Control), Hemet USD (Fire/Security), Romoland USD (Fire/Security) Patrick Richard, Service Technician
SSD Hire Date: 11/2002
Industry Experiences & Qualifications
Industry Experience 12 years including: Project Management, Service and Installation of Security, Fire Alarm, CCTV, Access Control, and Intercom Systems.

Certifications & Licenses
Lift Certification, Fire Certification, Security, BSIS Alarm/Life Safety Current/Past Projects
City of Colton (Fire/Security), City of Redlands (Fire/Security), City of Hemet (Fire/Security/Access Control), Hemet USD (Fire/Security), Romoland USD (Fire Security), Esterline/Armtec (CCTV) Jesse Mastache, Installation Service Technician
SSD Hire Date: 01/2024
Industry Experiences & Qualifications
Industry Experience over 10 years including: Service and Installation of Security, CCTV, Access Control, and Intercom System.

Certifications & Licenses
Lift Certification, Security

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Lisa Palmas, Installation/Service Coordinator
SSD Hire Date: 11/2022
Industry Experiences & Qualifications
Industry Experience of over 3 years including: Install and Service Coordinating (Fire, Security, Access, CCTV, Intercom Systems). Over 17 years of experience in operations and coordinating.

Certifications & Licenses: CA ACE
Virginia Andrade, Installation/Service Coordinator
SSD Hire Date: 11/2002
Industry Experiences & Qualifications
Industry Experience of over 8 years including: Install and Service Coordinating (Fire, Security, Access, CCTV, Intercom Systems), Fire Alarm & Sprinkler Test and Inspections Certifications & Licenses: CA ACE
Alisa Murray, Fire & Security Consultant (City of Hemet Account Manager) SSD Hire Date: 08/2017
Industry Experiences & Qualifications
Industry Experience 8 years including: Sales & Account Manager of Security, Fire Alarm, Access Control, Video, and Intercom Systems. Over 6 years experience as an Account Manager of multisite customers, municipalities, and school districts. Design of code compliant Fire Systems and design build Intrusion, Access, and Video Surveillance Systems.

Certifications & Licenses
CA ACE
Current/Past Projects
City of Hemet- City wide S2 Access Control and Intrusion Alarm Installation San Jacinto Valley Academy- Intrusion Alarm and Fire Alarm Installation at new campus City of Colton- City wide Intrusion Alarm installation and communication upgrades City of Menifee- Access Control (PD, City Hall, & Community Services). WAVE Video Surveillance Romoland USD- District Wide Intrusion and Fire Alarm Upgrade

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SECTION III: DETAILED APPROACH AND MEHTODOLOGY
SSD will implement the proposed security camera system using a structured and coordinated project delivery process designed to ensure efficiency, transparency, and minimal disruption to City operations. Our approach combines experienced project management, licensed field installation teams, and detailed project tracking to maintain clear communication and consistent progress throughout the installation. From the initial pre-construction meeting through final system training and project close-out, SSD will work closely with City staff to coordinate scheduling, confirm system access requirements, and ensure that all installation milestones are completed within the timelines outlined in the RFP.

Scope and Solution
SSD will decommission any existing camera system equipment and deploy a new IP based enterprise security camera system at City Hall, Fire Admin, and Corporate Yard. The proposed system architecture is designed to support future expansion, allowing the City to seamlessly add additional facilities as security needs evolve.

SSD has selected Hanwha Vision as the system manufacturer due to its government approval, full NDAA compliance, and proven performance in mission-critical environments. Hanwha solutions are widely deployed across government, banking, healthcare, retail, and transportation sectors, providing a trusted and secure platform for long-term use. The system will operate on the Hanwha WAVE video management platform, enabling authorized City personnel to efficiently monitor and review video across multiple locations through a unified interface. Dedicated WAVE recording servers will provide robust on-premises infrastructure capable of meeting the City’s storage requirement for 366 days of video retention. SSD’s system design will incorporate a mixture of high resolution 4MP and 4K/8MP Cameras as well as 360/Fisheye cameras to meet the City’s specific coverage requirements.

Project Staffing
SSD will provide the personnel necessary to successfully execute the project, including project management, field installation teams, scheduling coordinators, and account management support. All installation and service personnel assigned to this project are direct SSD employees who have completed background checks and drug screening and are licensed through the California Bureau of Security and Investigative Services (BSIS). All field installers will be compensated in accordance with the appropriate prevailing wage classifications as required by the California Department of Industrial Relations.

17.H.

Project Management and Tracking
SSD will manage each installation using its internal job management and tracking system.

This system documents all project activity, including scheduling, service calls, and daily installation progress.

Field technicians record daily work performed, percentage of completion, and remaining scope of work. This information is accessible to all SSD project team members, allowing for prompt responses to City inquiries and ensuring effective internal communication throughout the project.

SSD will also conduct weekly project status meetings with the City to review installation progress, address any questions, and provide updates on upcoming work.

Project Documentation
Any customer concerns or issues that arise during the project will be documented through a “communication log” within the project record. This log allows SSD team members to record the issue, track actions taken to address it, and document the final resolution.

These records remain permanently attached to the project file and become part of the final project close-out documentation.

Schedule and Coordination
Following the contract award, SSD will conduct a pre-construction meeting with City representatives to review project scope, confirm installation priorities, and coordinate site access requirements. A detailed installation schedule will be provided after this meeting.

Project mobilization will begin once SSD receives the notice to proceed of procurement.

Installation sequencing will be coordinated with the City to meet the 90-day completion timeline outlined in the RFP once equipment is received. SSD is not aware of any current delays or back log with the proposed product.

SSD will require access to the designated facilities during agreed-upon installation windows, as well as access to the City’s network infrastructure and power at all MDF and IDF locations outlined in the system design. The City will also provide a list of personnel at each facility who require access to camera viewing and software installed on their workstation computers.

System Access and Training
SSD’s proposal includes the initial configuration of two client users per location. Additional client users per location are available to be implemented and been priced out separately in groups of five, as outlined in Section IV: Fee Schedule.

17.H.

Upon completion of the first system installation, SSD will conduct a four-hour training session for the City’s IT staff covering system operation, video access, and administrative functions. SSD will also make up to 16 hours available for additional remote training sessions to support other City personnel who require access to the system. Training costs and options are also detailed in the Fee Schedule provided in Section IV.

Preventative Maintenance and On-Going Support
SSD will implement a proactive preventative maintenance program designed to support long-term system reliability, maintain optimal video performance, and extend the operational life of the City’s security camera system. The program includes a total of 19 scheduled preventative maintenance visits over a five-year period. This consists of three visits during the first year following system installation and four visits annually during each of the subsequent four years. This schedule ensures the system is routinely inspected and maintained to prevent performance degradation and to identify potential issues before they impact system operation.

During each visit, SSD technicians will conduct a comprehensive inspection of the system to verify proper functionality and performance. Services will include reviewing both daytime and nighttime video to confirm operational performance, inspecting all system equipment, verifying camera positioning and focus, cleaning camera lenses and housings where dirt or debris may affect image clarity, and confirming overall picture quality.

For larger system locations, including City Hall and the Corporate Yard, SSD will dedicate one technician for a full eight-hour workday to ensure adequate time is allotted to complete all inspection and maintenance tasks. While the maintenance plan is structured around a full workday for these larger systems, SSD is flexible and can work with the City to adjust the scope or duration of tasks if a shorter schedule is preferred in order to reduce the cost of preventative maintenance plan. For the smaller camera system at Fire Admin, SSD will allocate approximately three hours for a technician to perform the required preventative maintenance inspection. If a lift is required to access certain cameras at the larger locations, this services will be billed separately.

Preventative maintenance visits will be set up by an SSD service coordinator, who will contact the City’s designated representative in advance to schedule each inspection.

The total cost for preventative maintenance services is provided in Section IV – Fee Schedule.

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17.H.

COST SUMMARY: SSD ALARM CITYWIDE SECURITY CAMERA SYSTEM UPGRADE Enterprise camera system for City of Hemet to be standardized to the manufacturer Hanwha Vision. Hanwha Vision is a government approved product with NDAA compliance.

Systems listed below will include a WAVE Recording Server per location which allow the City to seamlessly manage each location on a web based platform with a single log in per authorized user. * ALL Recording Servers include storage to record video for up to 366 days, satifying the City's retention specification. WAVE Camera licenses are included in each installation.

WAVE integrates with active directory and supports session timeout/inactivity as well the ability to integrate with the City's existing Security Alarm and Access Control systems.

Location * One-Time Scope of Work
Set Up Fee

CITY HALL
City Hall
445 East Florida Ave SSD to Install (1) new WAVE Recording Server, 200TB (366 days of storage): located in Network Room 2nd Floor.

Hemet, CA 92543 Total of (23) high resolution IP Cameras: (15) Exterior cameras covering full City Hall perimeter, Parking sub total: $62,603.58 areas, break area, entry/exit points, driveways, and Generator. (8) Interior cameras covering lobby, stairwell tax: $3,200.51 landing, cashier transactions, general public at counters, counting room, and HR Conference Room.

Special set up for HR Conference Room: add (1) microphone to audio input to 5MP IP Camera. Install (1) $65,804.09* Button connected to input in IP Camera and run back to power supply at NVR. Button to turn on/off audio and video footage recording. SSD to provide signage per the City's specs notifying of audio & video recording.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set ups for video viewing at computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training & additional client set ups at computer work stations. Also see attached diagram for camera locations and resolution. * Lift Rental for one week is included in pricing
Surge protectors and power supplies are included at the Recording Server.

Prior to installation of new system, SSD tech will decomission all existing security camera system equipment.

Fire Admin
510 East Florida Ave SSD to Install (1) new WAVE Recording Server, 80TB (366 days of storage): located in Network "area" in NW section of Hemet, CA 92543 sub total: $22,476.34 building. Total of (6) high resolution IP Cameras: (5) Exterior cameras covering full Fire Admin building perimeters, tax: $1,250.64 parking lot, driveways, and entry/exit points. (1) Interior camera located in public lobby viewing entry/exit.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set for video viewingups at $23,726.98* computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training & additional client set ups at computer work stations. Also see attached diagram for camera locations and resolution.

Surge protectors and power supplies are included at the Recording Server.

Prior to installation of new system, SSD tech will decomission all existing security camera system equipment.

Corporate Yard
3777 Industrial Ave SSD to Install (1) new WAVE Recording Server, 220TB (366 days of storage): located in Admin Building Network Closet.

Hemet, CA 92543 Total of (3) POE Switches located in Supervisor Building, Shop, and Paint Shop connected to City's existing network infrastructure to connect back to main Recording Server in Admin Building.

Total of (27) Exterior high resolution IP Cameras covering full perimeter of Corporate Yard, driveways, entry/exit points on all buildings, parking lots, Generator, hazardous chemical area, fuel islands, eye wash areas, and propane station. sub total: $86,924.87 (5) of the cameras are to be wireless through an ethernet powered point to point system. SSD will be utilzing Pole 1, Pole 2, tax: $4,409.22 and the "small warehouse" (see specific areas on attached diagram) to mount cameras and install wireless ethernet powered point to point system. Each wireless ethernet system will be installed in a weather proof enclosure with a wireless module $91,334.09* switch pointing back to a receiver module on the building with network.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set ups for video viewing at computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training, additional client set ups at computer work stations, and electrical work completed for "Poles 1 and 2" . Also see attached diagram for camera locations and resolution.
* Lift Rental for one month is included in pricing
Surge protectors and power supplies are included at the Recording Server.

TOTAL: $180,865.16
*Bond not included See Fee Schedule IV for separate bond fee amount per location *Installation/Set Up Fee includes Prevailing Wage Rates * Lift rentals are included for installation at City Hall & Corporate Yard

17.H.

SECTION IV: FEE SCHEDULE

TRAINING
IT Staff: 4 Hours
& Additional Employees: 16 Hours (remote option) $3,862.72 total 20 hours

CLIENT SET UP
Includes web based access and log in set to view cameras remotely and manage system as authorized levels are set up
(2) Client Set Up included in proposal per location.
6 Included
Additional Groups of 5 $483/ Per groupings of 5
TOTAL for 24 additional Client Ups $2,318

PREVENTATIVE MAINTENANCE
19 visits total per location over five years. Three visits on year one prior to initial installation and four proceeding visits for the four consecutive years. See Section III "Preventative Maintenance and On-Going Support" for details on work preformed.
* Can be adjusted per City of Hemet if desire is to scale back on time and scope per visit.

City Hall
Year 1 (3 visits) $4,536 per year
Year 2-5 (4 visits per year) $6,048 per year
Total for 5 Years $28,728*
8 hour day for 19 visits total
Corporate Yard
Year 1 (3 visits) $4,536 per year
Years 2-5 (4 visits per year) $6,048 per year
Total for 5 Years $28,728*
8 hour day for 19 visits total
Fire Admin
Year 1 (3 visits) $1,701 per year
Years 2-5 (4 visits per year) $2,268 per year
Total for 5 Years $10, 773*
3 hours for 19 visits total

WARANTY
Extended Warranty of 5 years. SSD covers 1st year of warranty at no additional cost.

Below are additional options to extend warranty per year up to 4 years.

City Hall
Year 1 $0
Years 2-3 $950 per year
Years 4-5 $1,500 per year
Years 2-5 Total $4,900

17.H.

Corporate Yard
Year 1 $0
Years 2-3 $1,200 per year
Years 4-5 $1,800 per year
Years 2-5 Total $6,000
Fire Admin
Year 1 $0
Years 2-3 $600 per year
Years 4-5 $750 per year
Years 2-5 Total $2,700

PAYMENT AND PREFORMANCE BOND FEE

1.85% of total awarded price. Bond amount below is refelective of amount presented on "Cost Summary" *amount varies with the City's selected options of Extended Waranty and Performative Maintenance City Hall $1,217.37
Corporate Yard $1,689.68
Fire Admin $438.95
Engineered Drawings (for project close out)
*City to provide CAD's of each location for SSD to create wiring diagram City Hall $808
Corporate Yard $808
Fire Admin $615

17.H.

Counting Room
Cashier
Cashier
ON/OFF
HR Conference Room
added microphone to
record audio
+ on/off recording switchwall mounted
Entrance
Drop Box LOBBY
Employee Ent.

Employee
Ent.

See pg 3 for approx exterior coverage
TOTAL Cameras: (23)
Exterior: (15)
Interior: (8)
generator Page 74 of 595

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Equipment
(1) WAVE Recording Server, 200TB
(19) Wave Pro License
(1) Uninterruptible Power Supply
(2) 5MP IP Camera Fixed View: Exterior
(6) 4K/8MP IP Camera Varifocal: Exterior
(2) 4MP IP Camera: Interior Lobby, Hallway
(1) 5MP IP Camera (audio input): HR Conference Rm
(2) 360 Fisheye 6MP: General Counter & Stair
Landing
(3) 8MP/4K IP Camera Fixed View: Cashiers &
Counting Rm
(7) 4MP IP Camera: Exterior Balcony, S Ent, Drop Box,
Break Area
(1) Power Supply
(7) Mounts
(6) Mounts
(2) Exterior Camera Mount
(1) Network Switch
(Lot) Wire
(Lot) Wire
(5) Misc hardware
(*) Initial Programming
(*) Initial LAN/WAN Set Up
(*) Initial Client Set Up (2)
(*) Existing Equipment Removal
(*) Initial Programming (Button)
(1) Button (on/off recording)
(*) Wiring Difficulty (Vault/Counting Rm)
(1) Camera Microphone
Work Order 334740 4 of 5

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17.H.

17.H.

Equipment
(1) WAVE Recording Server, 80TB
(2) Wave Pro License
(1) Uninterruptible Power Supply
(1) 4MP IP Camera: Interior Lobby
(1) 8MP/4K IP Camera: Front Exterior
(1) 8MP/4K IP Camera: Exterior Parking
(3) 5MP IP Camera Fixed View: Exterior
(5) Exterior Camera Mount
(*) Initial Programming
(*) Initial LAN/WAN Set Up
(*) Initial Client Software Set Up (2)
Investment
Purchase $26,220.67
Tax Excluded
Total Investment $26,220.67
Total Monthly Fee $207.80
Work Order 334836 3 of 3

17.H.

17.H.

Equipment
(1) WAVE Recording Server, 220TB
(23) Wave Pro License
(1) Uninterruptible Power Supply
(5) 4MP IP Fixed Camera: Exterior
(7) 8MP/4K IP Fixed Camera: Exterior
(1) 5MP IP Camera Fixed View: Exterior
(14) 4K/8MP IP Camera Varifocal: Exterior
(2) Power Box Enclosure 2-Port (Pole 1, Small Whse)
(4) Mounts
(8) Mounts
(11) Mounts
(1) Pole Mount
(3) Pole Mount
(4) Pole Mount Base
(3) Cap Adaptor (Pole Mount)
(1) 24-Port POE Switch
(2) 8-Port POE Switch
(1) Wireless Ethernet System (Pole 1)
(Lot) Wire
(*) Initial Programming
(*) Initial LAN/WAN Set Up
(*) Initial Client Software Set Up (2)
(*) Point to Point Ethernet Wireless Installation
(2) Wireless Ethernet System (Pole 2, Small Whse)
(1) Wireless Ethernet System Mutli Point (Pole 2 &
Small Whse)
(1) Power Box Enclosure 4-Port (Pole 2)
Work Order 335000 4 of 5

17.H.

COST SUMMARY: SSD ALARM CITYWIDE SECURITY CAMERA SYSTEM UPGRADE Enterprise camera system for City of Hemet to be standardized to the manufacturer Hanwha Vision. Hanwha Vision is a government approved product with NDAA compliance.

Systems listed below will include a WAVE Recording Server per location which allow the City to seamlessly manage each location on a web based platform with a single log in per authorized user. * ALL Recording Servers include storage to record video for up to 366 days, satifying the City's retention specification. WAVE Camera licenses are included in each installation.

WAVE integrates with active directory and supports session timeout/inactivity as well the ability to integrate with the City's existing Security Alarm and Access Control systems.

Location * One-Time Scope of Work
Set Up Fee

CITY HALL
City Hall
445 East Florida Ave SSD to Install (1) new WAVE Recording Server, 200TB (366 days of storage): located in Network Room 2nd Floor.

Hemet, CA 92543 Total of (23) high resolution IP Cameras: (15) Exterior cameras covering full City Hall perimeter, Parking sub total: $62,603.58 areas, break area, entry/exit points, driveways, and Generator. (8) Interior cameras covering lobby, stairwell tax: $3,200.51 landing, cashier transactions, general public at counters, counting room, and HR Conference Room.

Special set up for HR Conference Room: add (1) microphone to audio input to 5MP IP Camera. Install (1) $65,804.09* Button connected to input in IP Camera and run back to power supply at NVR. Button to turn on/off audio and video footage recording. SSD to provide signage per the City's specs notifying of audio & video recording.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set ups for video viewing at computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training & additional client set ups at computer work stations. Also see attached diagram for camera locations and resolution. * Lift Rental for one week is included in pricing
Surge protectors and power supplies are included at the Recording Server.

Prior to installation of new system, SSD tech will decomission all existing security camera system equipment.

Fire Admin
510 East Florida Ave SSD to Install (1) new WAVE Recording Server, 80TB (366 days of storage): located in Network "area" in NW section of Hemet, CA 92543 sub total: $22,476.34 building. Total of (6) high resolution IP Cameras: (5) Exterior cameras covering full Fire Admin building perimeters, tax: $1,250.64 parking lot, driveways, and entry/exit points. (1) Interior camera located in public lobby viewing entry/exit.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set for video viewingups at $23,726.98* computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training & additional client set ups at computer work stations. Also see attached diagram for camera locations and resolution.

Surge protectors and power supplies are included at the Recording Server.

Prior to installation of new system, SSD tech will decomission all existing security camera system equipment.

Corporate Yard
3777 Industrial Ave SSD to Install (1) new WAVE Recording Server, 220TB (366 days of storage): located in Admin Building Network Closet.

Hemet, CA 92543 Total of (3) POE Switches located in Supervisor Building, Shop, and Paint Shop connected to City's existing network infrastructure to connect back to main Recording Server in Admin Building.

Total of (27) Exterior high resolution IP Cameras covering full perimeter of Corporate Yard, driveways, entry/exit points on all buildings, parking lots, Generator, hazardous chemical area, fuel islands, eye wash areas, and propane station. sub total: $86,924.87 (5) of the cameras are to be wireless through an ethernet powered point to point system. SSD will be utilzing Pole 1, Pole 2, tax: $4,409.22 and the "small warehouse" (see specific areas on attached diagram) to mount cameras and install wireless ethernet powered point to point system. Each wireless ethernet system will be installed in a weather proof enclosure with a wireless module $91,334.09* switch pointing back to a receiver module on the building with network.

Upon installation SSD to provide all initial programming and LAN/WAN Set Up. Two client set ups for video viewing at computer work stations included in initial set up. See Fee Schedule Section IV for additional pricing on Training, additional client set ups at computer work stations, and electrical work completed for "Poles 1 and 2" . Also see attached diagram for camera locations and resolution.
* Lift Rental for one month is included in pricing
Surge protectors and power supplies are included at the Recording Server.

TOTAL: $180,865.16
*Bond not included See Fee Schedule IV for separate bond fee amount per location *Installation/Set Up Fee includes Prevailing Wage Rates * Lift rentals are included for installation at City Hall & Corporate Yard

17.H.

SECTION IV: FEE SCHEDULE

TRAINING
IT Staff: 4 Hours
& Additional Employees: 16 Hours (remote option) $3,862.72 total 20 hours

CLIENT SET UP
Includes web based access and log in set to view cameras remotely and manage system as authorized levels are set up
(2) Client Set Up included in proposal per location.
6 Included
Additional Groups of 5 $483/ Per groupings of 5
TOTAL for 24 additional Client Ups $2,318

PREVENTATIVE MAINTENANCE
19 visits total per location over five years. Three visits on year one prior to initial installation and four proceeding visits for the four consecutive years. See Section III "Preventative Maintenance and On-Going Support" for details on work preformed.
* Can be adjusted per City of Hemet if desire is to scale back on time and scope per visit.

City Hall
Year 1 (3 visits) $4,536 per year
Year 2-5 (4 visits per year) $6,048 per year
Total for 5 Years $28,728*
8 hour day for 19 visits total
Corporate Yard
Year 1 (3 visits) $4,536 per year
Years 2-5 (4 visits per year) $6,048 per year
Total for 5 Years $28,728*
8 hour day for 19 visits total
Fire Admin
Year 1 (3 visits) $1,701 per year
Years 2-5 (4 visits per year) $2,268 per year
Total for 5 Years $10, 773*
3 hours for 19 visits total

WARANTY
Extended Warranty of 5 years. SSD covers 1st year of warranty at no additional cost.

Below are additional options to extend warranty per year up to 4 years.

City Hall
Year 1 $0
Years 2-3 $950 per year
Years 4-5 $1,500 per year
Years 2-5 Total $4,900

17.H.

Corporate Yard
Year 1 $0
Years 2-3 $1,200 per year
Years 4-5 $1,800 per year
Years 2-5 Total $6,000
Fire Admin
Year 1 $0
Years 2-3 $600 per year
Years 4-5 $750 per year
Years 2-5 Total $2,700

PAYMENT AND PREFORMANCE BOND FEE

1.85% of total awarded price. Bond amount below is refelective of amount presented on "Cost Summary" *amount varies with the City's selected options of Extended Waranty and Performative Maintenance City Hall $1,217.37
Corporate Yard $1,689.68
Fire Admin $438.95
Engineered Drawings (for project close out)
*City to provide CAD's of each location for SSD to create wiring diagram City Hall $808
Corporate Yard $808
Fire Admin $615