Hemet City Council
June 27, 2023

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II.)
Table of Contents:

I. Cover LeƩer
II. Table of Contents
III. ExcepƟons
IV. Proposal Content
a) SecƟon I - Experience
b) SecƟon II - Personnel
c) SecƟon III - Scope of Services
d) SecƟon IV - Cost SecƟon
e) SecƟon V – QualificaƟon and Related Experiences
f) SecƟon VI – Resumes

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III.) ExcepƟons:

As per our review of the RFP document, we would like to confirm that we have no excepƟons to the terms and condiƟons prescribed by the City of Hemet Consultant Agreement. We are fully commiƩed to meeƟng all requirements and specificaƟons outlined in the RFP and are eager to provide high-quality janitorial services to the City of Hemet. We appreciate the opportunity to submit our proposal and look forward to the possibility of working with the City.

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IV.) Proposal Content:

SECTION I – EXPERIENCE
Contractor Name: [Golden State Cleaning, Inc] Address: [37957 Pereza Ct, Murrieta, CA 92563] Telephone Number: (951) 526-9664 Authorized RepresentaƟve(s): [Georgina Olivas, CEO/President] Golden State Cleaning is a family-owned business that provides janitorial services for a variety of seƫngs, including single-family homes, models, new home construcƟon, business offices, property management sales/rentals, and government faciliƟes. The company believes that communicaƟon and cohesiveness are at the heart of their success and aims to partner with customers every step of the way.

The team at Golden State Cleaning is dedicated, aƩenƟve to detail, and dependable, with high standards that always go the extra mile. With a history of providing prompt, inclusive, and fair bids, Golden State Cleaning values client saƟsfacƟon above all else and seeks to build long-term partnerships with their customers.

Golden State Cleaning has been providing janitorial services for the past 5 years, but the team has over 25 years of experience, including a sole proprietorship. This extensive experience has allowed the company to develop a deep understanding of the industry and to refine their services to provide the highest quality work possible. Over the years, Golden State Cleaning has expanded their services from single-family homes to models, new home construcƟon, business offices, property management sales/rentals, and government faciliƟes. The company believes that communicaƟon and cohesiveness are key to their success, and they have developed a reputaƟon for being dedicated, aƩenƟve to detail, and dependable. Golden State Cleaning values client saƟsfacƟon above all else and seeks to build longterm partnerships with their customers. With their experience and commitment to excellence, Golden State Cleaning is a reliable choice for all your janitorial needs.

Contractor References:

1. United States Department of Forestry – Cree Provest, ContracƟng Officer, 24530 Temescal Canyon Rd Corona CA 92883, (707) 562-8897, [email protected], Contract dates: 2019 - Present

2. Shea Homebuilders – Burt Welch, ConstrucƟon Manager, 32447 Spun CoƩon Dr, Winchester, Ca 92596, (951) 325-2851, [email protected] , Contract dates: 2022 - Present

3. Poplar Homes – Brandy Hensley, Manager 27994 Bradley Rd Ste I, Menifee, CA 92586, [email protected], (951) 795-8243, Contract Dates: 2019 - Present

4. Keller Williams Realty – Marianne Benton, Regional OperaƟng Principal, 27290 Madison Ave, Temecula, CA 92590, [email protected] , (909)260-0910, Contract Dates: 2019 – Present

5. Rancho Plaza Property Management – Vickie Hightower, General Manager, 27994 Bradley Rd STE I, Sun City, CA 92586, [email protected], (951) 318-9090, Contract Dates: 2019 - Present

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SECTION II – PERSONNEL
Contractor shall idenƟfy the number of working employees who will be assigned to the work-site and idenƟfy the names of the on-site supervisors who shall be assigned to the City. For each key individual,

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idenƟfy the level of appropriate experience and training, training cerƟficates or licenses (if applicable), and the number of years in the industry.

We understand that in order to provide high-quality janitorial services, it is important to have a clear understanding of job responsibiliƟes and the chain of command within our organizaƟon.

At the top of our organizaƟonal structure is our CEO/President/Program Manager, Georgina Olivas, who oversees the overall operaƟon of our company. ReporƟng to Georgina Olivas is our Quality Control Manager, Erick Rodriguez. Erick is responsible for ensuring that our janitorial services meet or exceed customer expectaƟons by conducƟng regular quality checks, addressing customer complaints, and implemenƟng quality control procedures.

ReporƟng to Georgina Olivas is our Supervisor/Lead, Magdalena Almanza. Magdalena Almanza is responsible for managing the day-to-day operaƟons of our cleaning staff, including scheduling, training, and supervising the cleaning staff, ensuring that they have the necessary equipment and supplies, and addressing any performance issues. Georgina also supervises Kevin Rodriguez, Erika Rodriguez, and Emily Hererra.

By having this clear chain of command and defined job responsibiliƟes, we are able to ensure that communicaƟon and decision-making flow smoothly and effecƟvely throughout our organizaƟon, and that our clients receive the highest quality of janitorial services possible.

Chad Bommer is Golden State Cleaning contract manager. He works with Georgina and staff to understand the contract and will also interface with any contracƟng personal of our customers.

We would like to emphasize that we understand the importance of a clear organizaƟonal structure and we are commiƩed to providing you with a detailed organizaƟonal chart. This chart will illustrate the roles and responsibiliƟes of all members of our team, and provide you with a clear understanding of our reporƟng structure. We will ensure that the chart is up-to-date, accurate, and available upon request.

Our aim is to provide you with transparent and effecƟve communicaƟon, as we believe that this is essenƟal for building a strong working relaƟonship with our clients.

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SecƟon III: Scope of Services:

Contractor’s ResponsibiliƟes:

IniƟal Start-up Cleaning: Our team at Golden State Cleaning will perform all listed services necessary to bring City faciliƟes up to standards as scheduled at the beginning of service. We will work closely with the Contract Administrator to ensure that all cleaning requirements are met and exceeded.

Frequency: We understand the importance of Ɵmely and consistent cleaning schedules, and we will adhere strictly to the schedule outlined in the RFP. Any deviaƟons from the schedule will require prior approval from the Contract Administrator or his designee.

General Procedures: Our team at Golden State Cleaning is commiƩed to maintaining a high standard of cleanliness in all faciliƟes. To achieve this, we will implement the following policies and procedures:
• The Janitor's closet shall be kept in a neat, clean, and orderly condiƟon at all Ɵmes, and securely locked when not in use. Mops will be cleaned, rinsed, and wrung out prior to storing. Mop buckets will be empƟed at the end of each shiŌ.
• The Janitor's closet will be stocked with ample consumable items at all Ɵmes. Our team will noƟfy the Contract Administrator or his designee the following workday if supplies are low. • All paper product dispensers shall be filled to capacity each Ɵme service is performed.

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• All trash and recycle materials shall be discarded in the appropriate waste bin, usually located in the parking lots of each facility, and shall be considered the property of the City unƟl it is removed by the City’s waste management hauler.
• At no Ɵme shall our employees be permiƩed to keep any items found on City property, even if it is in a waste or recycle container.
• Office doors shall not all be opened at once. Only those office doors in the immediate area where our staff is working are to be opened and then closed and locked upon compleƟon of the service.

No office that has been opened by janitorial personnel may be leŌ unaƩended. • All doors are to be leŌ in the same condiƟon as they were found, i.e., if it was found open and unlocked, it is to be leŌ open and unlocked aŌer service is performed. • Upon leaving a site, all designated lights shall be turned off. • Our team will replace all items moved during cleaning to their original locaƟon. (Trash cans, chairs, etc.)
• All personal items and work-related materials, such as loose papers and documents, shall not be disturbed around employee’s desk and work area.

Maintain CondiƟons: At Golden State Cleaning, we understand the importance of maintaining a clean and organized facility. To achieve this, we will replace all items moved during cleaning to their original locaƟon. (Trash cans, chairs, etc.) All personal items and work-related materials, such as loose papers and documents, shall not be disturbed around employee's desk and work area.

Supervision: Our team at Golden State Cleaning will provide one supervisor to monitor work done at each site as work is performed. We will work closely with the Contract Administrator to approve work prioriƟes and methods or changes to previously approved prioriƟes and methods. Our team will complete daily detailed reports of work done and submit them to the Contract Administrator on a weekly basis or as requested by the Contract Administrator.

Personnel: Our personnel at Golden State Cleaning will be either a U.S. ciƟzen or authorized to work in the U.S. We will wear a standard company uniform with a photo ID at all Ɵmes and maintain a neat appearance. We will submit to a live scan, at the expense of the contractor. SubsƟtuƟon to personnel shall only be used if a prior background check has been performed.

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SecƟon IV:

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Please Note:
• Pricing shall only include those total square feet areas of the building that work is to be performed. • Total square feet of hard surfaces and % measured to be bid on (Some locaƟons will be calculated at pre-bid job walk (TBD).
• Total square feet of carpet surfaces and % measured to be bid on (Some locaƟons will be calculated at pre-bid job walk (TBD).
• Areas that are not to be measured for service are Equipment, storage closets and Computer areas.

Pricing aƩached on PDF at end of proposal

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a. Firm Profile:

Our firm, Golden State Cleaning, Inc., was founded in 2019 as a corporaƟon. Since then, we have expanded and currently have a main office located in Murrieta, with a total of 9 employees. We specialize in providing comprehensive janitorial cleaning services to a variety of commercial clients, including office buildings, schools, medical faciliƟes, and retail stores. b. Financial CondiƟon:

Golden State Cleaning, Inc. is in a strong financial posiƟon, with a solid record of profitability and posiƟve cash flow. We have no pending liƟgaƟon, planned office closures, or impending mergers that could impact our ability to complete this project.
c. Similar Work Experience:

We have extensive experience performing work similar to that solicited in this RFP, including providing janitorial cleaning services to a variety of commercial clients. Our key personnel have been directly involved in similar projects and have a deep understanding of the requirements and challenges involved.

Our company has a proven track record of meeƟng project schedules, delivering high-quality work, and maintaining a strong client base.

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d. Sub-Contractors:

We do not plan to use any sub-contractors for this project, as we have the in-house resources and experƟse necessary to complete the work to the highest standards. e. Contract Failures or LiƟgaƟon:

Golden State Cleaning, Inc. has no alleged significant prior or ongoing contract failures, nor do we have any civil or criminal liƟgaƟon or invesƟgaƟons pending that involve our company or in which we have been judged guilty or liable. We maintain strict ethical standards and comply with all relevant regulaƟons and laws, ensuring our clients can trust us to deliver excepƟonal services.

SecƟon V:

AƩached Resumes:

Golden State Cleaning, Inc.

Georgina Olivas/President 37957 PEREZA COURT MURRIETA, CA 92563 (951) 526-9664
[email protected]; [email protected]

EXPERIENCE
Gina’s House Cleaning, 1997-2019
I started my business from the ground up and now I Open Golden State Cleaning, Inc now servicing 300 hundred clients
ResidenƟal and commercial including property management companies.

Golden State Cleaning, Inc, 2019 - Present
I pride myself on my organizaƟon skills.

Include scheduling, running esƟmates, seƫng up adverƟsement, ordering supplies, sending out invoices and managing collecƟons when necessary.

EDUCATION
Business Major/Ruben Dario Ocotal-Nicaragua
SKILLS
Managing a team of up to 10 employees.

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Excellent organizaƟon skills.

Provide excepƟonal customers services
Good communicaƟon skills
Responsible, dedicated, mature
AWARDS 2005-2010
My company was the exclusive cleaning services provider for all of the model homes built by MastercraŌ in Escondido, Ca
Trabuco Ranger award Forest Services
October, 10/2020
LANGUAGES: English & Spanish
Erick Rodriguez
37957 Pereza Ct.

Murrieta, CA 92563
951-691-7643
[email protected]
Experience:

Golden State Cleaning – Quality Control Manager
November 2019 - Present
● This job required commercial cleaning and residenƟal cleaning services. My tasks included:
removing and replacing screens, washing windows, cleaning window sills, and powerwashing hard to reach areas around windows.

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Tension Envelope - Shipping & Receiving
August 2006 - October 2020
● I had started as a machine operator, then was promoted to warehousing. My duƟes included: baler liŌ truck operator, shipping and receiving, loading and unloading trucks, and inventory. It was important to handle materials with care while having an efficient producƟon rate.

Neutrogena - Truck Driver (Class A)
January 1993 - August 2005
● My day to day duƟes included: warehousing, driving a forkliŌ, and handling materials with care. In addiƟon, I operated machines, moved materials in trucks from factories to warehouses, as well as loading and unloading trucks. I had taken inventory every other month and helped in shipping and receiving.

Skills
● Bilingual in Spanish and English.
● ForkliŌ, baler, trucking, warehouse experience, and material handler.

Awards
● OSHA ForkliŌ CerƟficaƟon.
● Class A Commercial Driver’s License.
[Magdalena Almanzan] 25590 Carina Court, Menifee, Ca [email protected] Cell phone number 951-848-1623
ObjecƟve: To obtain a posiƟon as a Janitorial Supervisor where I can uƟlize my experience in commercial cleaning procedures and experƟse in using commercial cleaning products and equipment to contribute to a clean and safe environment for building occupants.

Experience:

Janitorial Supervisor, Golden State Cleaning, [Employment Dates: 2019 - Present] ● Supervised a team of janitors and monitored their performance to ensure high-quality cleaning ● Coordinated cleaning schedules and ensured that all areas were cleaned according to standards ● Inspected faciliƟes and idenƟfied areas that needed addiƟonal cleaning or maintenance ● Trained new staff members on commercial cleaning procedures and the use of cleaning products and equipment

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● Maintained inventory of cleaning supplies and equipment and placed orders as needed Janitor, Golden State Cleaning, [Employment Dates: 2019] ● Performed cleaning duƟes, including dusƟng, sweeping, mopping, and vacuuming ● Used commercial cleaning products and equipment to ensure high-quality cleaning ● Maintained the cleanliness and sanitaƟon of all areas, including restrooms and common areas ● Followed established cleaning procedures and safety protocols Skills:
● Strong aƩenƟon to detail
● ExperƟse in commercial cleaning procedures
● Ability to use commercial cleaning products and equipment ● Excellent communicaƟon skills
● Ability to supervise and train new staff members
AcƟviƟes and Interests:
● Volunteering at local animal shelter
● Cooking and baking
● Traveling
References: Available upon request.

Kevin Rodriguez 37957 Pereza Court Murrieta, Ca 92563
310-905-2965 Cell phone number
ObjecƟve: To obtain a posiƟon as a Janitorial Technician where I can uƟlize my experience in maintenance, cleanliness, and experƟse in window cleaning, pressure washing, and floor cleaning to contribute to a clean and safe environment for building occupants.

Experience:

Janitorial Technician, Golden State Cleaning, [Employment Dates: 2019-Present] ● Performed cleaning and maintenance duƟes, including dusƟng, sweeping, mopping, and vacuuming
● UƟlized window cleaning techniques to ensure a streak-free shine ● Employed pressure washing techniques to clean exterior surfaces and hard-to-reach areas ● UƟlized floor cleaning equipment to maintain the cleanliness and safety of floors

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● Maintained inventory of cleaning supplies and equipment and placed orders as needed ● Followed established cleaning procedures and safety protocols Skills:
● Strong aƩenƟon to detail
● Punctual and proacƟve
● ExperƟse in maintenance and cleanliness
● Ability to use window cleaning equipment and techniques to achieve a streak-free shine ● Ability to use pressure washing equipment to clean exterior surfaces and hard-to-reach areas ● Ability to use floor cleaning equipment to maintain the cleanliness and safety of floors EducaƟon:
● High School Diploma, Chaparral High School , GraduaƟon Year 2018 AcƟviƟes and Interests:
● Volunteer at local park clean-up events
● Hiking and camping
● Playing basketball with friends
References: Available upon request.
[Emily Hererra] 39930 Whitewood Rd, Murrieta, CA 92563 (951)397-1090 ObjecƟve: To secure a posiƟon as a Janitor where I can uƟlize my experience in rouƟne inspecƟons, basic maintenance, and staff training to contribute to a clean and safe environment for building occupants.

Experience:

Janitor, [Golden State Cleaning], [Employment Dates: 2019 - Present] • Conducted rouƟne inspecƟons to monitor security and safety by locking doors aŌer work was completed
• Performed basic maintenance, including changing light bulbs, fixing leaks, and repairing broken equipment
• Managed carpet cleaning, vacuuming, floor care, trash removal, and general upkeep of faciliƟes • Successfully trained new janitors on maintenance and safety pracƟces Skills:

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• Strong aƩenƟon to detail
• Excellent Ɵme management skills
• Ability to perform basic maintenance tasks
• Experience in cleaning and upkeep of faciliƟes
• Excellent communicaƟon skills
• Ability to train new staff members
AcƟviƟes and Interests:
• Volunteering at local community events
• Reading books on personal development
• Playing soccer
References: Available upon request.
[Erika Rodriguez] [31269 Sunningdale Drive, Temecula, Ca [951-764-3037 [[email protected]] ObjecƟve: To obtain a posiƟon as a Janitorial Supervisor where I can uƟlize my experience in saniƟzing and preparing workspaces efficiently to ensure a clean and safe environment for building occupants.

Experience:

Janitorial Supervisor, Golden State Cleaning, [2020 - Present] ● Supervised a team of janitors and monitored their performance to ensure high-quality cleaning and saniƟzaƟon
● Coordinated cleaning schedules and ensured that all areas were cleaned and prepared according to standards
● Inspected faciliƟes and idenƟfied areas that needed addiƟonal cleaning or maintenance ● Trained new staff members on cleaning and saniƟzaƟon procedures and the use of cleaning products and equipment

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● Maintained inventory of cleaning supplies and equipment and placed orders as needed Janitor, [Golden State Cleaning], [2019]
● SaniƟzed and prepared workspaces efficiently, including cleaning and organizing desks, chairs, and other equipment
● Followed established cleaning and saniƟzaƟon procedures to ensure a safe and healthy environment for building occupants
● Used appropriate cleaning products and equipment to ensure high-quality cleaning and saniƟzaƟon
● Maintained the cleanliness and sanitaƟon of all areas, including restrooms and common areas Skills:
● Strong aƩenƟon to detail
● Ability to saniƟze and prepare workspaces efficiently ● ExperƟse in cleaning and saniƟzaƟon procedures
● Ability to use cleaning products and equipment effecƟvely ● Excellent communicaƟon skills
● Ability to supervise and train new staff members
EducaƟon:
● High School Diploma, Chaparral High School, Temecula, CA , GraduaƟon Year 2019 ● AcƟviƟes and Interests:
● Volunteering at local food bank
● Gardening
● Reading books on personal development
References: Available upon request.

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A PROPOSALTO:

CITYOF HEMET

JANITORIALSERVICESREP
445 E. FLORIDAAVE
HEMET, CA 92543
ATTENTION:CANDACESUNDS
Submittal Due Date:

APRILI2, 2023 @ 2:00pm PT
By:

Hoa Duong
Hoa Duong Maintenance
P.O. Box 262372
San Diego, CA 92|96
Phone: (858) 837 — 3 I20
HD_Maintenance@out|ook.com

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HOA DUONG

MAINTENANCE, HOA

DUONG/OWNER
[email protected]
858/837-3I20
P.O. BOX 262372.SAN DIEGO, CA92|96

CITYOF HEMETCA

PURCHASING& CONTRACTINGDEPARTMENT
445 E. FLORIDAAVE
HEMET,CA 92543
ATTENTION:CANDACESUNDS
APRILI2. 2023
RE: CITY OF HEMETREQUESTFOR PROPOSALJANITORIAL

SERVICES
To whom it may concern,
Thank you for considering Hoa Duong Maintenance (HD Maintenance) for the opportunity to provide the City of Hemet with janitorialservices.

HD Maintenance is a familyowned and operated company that is based in Southern California.We are certified 8a smalldisadvantage company. HD Maintenance was establishedin 2007, we have over a decade of experience within the janitorialservice industry.

HD Maintenance strives to succeed in growing within the janitorialservice sector through strong work ethic and professionalism.While we offer more than just competitive pricing, we provideyou with superior service and we are dedicatedto gainingthe trust of each of our customers.

We will be set/agree to perform allservices as outlinedin the Scope of Work and agree to enter into a contract agreement under the terms and conditions as set forth in RFP.We look forward to the opportunity to build the foundation for a successfullong-term relationshipwith the City of Hemet CA.

Again,we sincerely appreciate this opportunity and look forward to your response.

Sincerely, Hcl.E;.\w~e—7—-——
Hoa Duong Maintenance, HOA DUONG/Owner

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B.) TABLESOF CONTENTS
a) SECTIONI—EXPERIENCE
PAGES:1-3
b) b) SECTIONII — PERSONNEL
PAGES1-3
C) C)SECTIONIII— SCOPEOF SERVICES
PAGES1-5
d) d) SECTIONIV- COSTSECTION
PAGES1-8

APPENDIXA
EXHIBIT"A"
EXHIBIT"B"
EXHIBIT"C"

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c.) EXCEPTIONS
THEREARENO EXCEPTIONSTAKEN.

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a.)SECTIONI
- EXPERIENCE

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a.)SECT|0N I
— EXPERIENCE
Establishedin 2007, Hoa Duong Maintenance (HD Maintenance)has over a decade of experience performingjanitorialservices. We specializedin providingjanitorialservices, which includes but not limited to the followings: custodial, day porter service, ?oor care, carpet care, interior and exterior window clean, emergency clean ups, pressure washing, minor ground maintenance clean — up and facilities/project management. Our business is focused not only on private of?ce facilitiesbut also government buildings, commercialof?ces, childcare centers, retail facilities, and varies properties of all types.

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CITYOF HEMET2023
RequestforProposal
forJanitorialServices

REFERENCESUBMITTALFORM
Firm#1—NameofFirm:idu?w?? Ft? tL_s(_§z_,$ LIEAA;
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ContactPerson: M6.Qit?jcmLkgsltgj PhoneNo. ?S$- ?3§— ???? Date ofPr0ject: From M15 to 2013gpLe§¢E$Nl" gt“-'m'W
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Contact Person: fmN\ DQQN Phone No. ‘ “ 7
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Contact Person: A Q. Phone No. 1
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Brief Descriptionof Project: _£rN 4‘AC M lh?é
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Firm #4 — Name ofFirm: §aV\_YLCl(D V6R3
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Contact Person: IMNLS\M1M'?£‘l' PhoneNo. 0.-H7J—}-SH‘!‘ 3 lg)- Date ofProject: From E to
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b) SECTIONII — PERSONNEL

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b) SECTIONII- PERSONNEL

KEY EXECUTIVE AND MANAGEMENT EXPERIENCE AND CAPABILITIES Our management team consist of owner, general manager, and inspection supervisor. Our strength is our ability to know the job because we all have on the ?eld experiences. When a problemoccurs within the quality of work or in the facility, our management team are here to professionallycontain the issue(s) and quicklymake corrections and to prevent recurrences to improve quality.

Dependingon the scope of the work to be performed and staff level needed to complete the required tasks, we assign staff with appropriate skillsand experience to help ensure that they willwork well with all the staff.

It is important for our management team to develop a strong relationship with our potential client (City of Hemet) and a way for our company to do that is to provide you with a brief description of our management'sresume.

Hoa Duong (HD Maintenancelowner)
2007-Present: Owner/Manager
HD Maintenance (San Diego, CA)
Quali?cation:

Engineeredand managed several projects in San Diego. These contracts have comprised Commissary, janitorial,grounds keeping, administrative, ?oor care, window service, and pressure washing. Analyzedmyriads of bids from major companies, awarded bids, and managed total construction to stay within budgets.

Capabilities:

Run the company, oversee day-to-day business operation.

Excellent customer service
Pro?cient in handling several simultaneous projects.

Conducts dailysafety meetings and time management schedule of projects. johnny Duong (Contract Administrator)
200 l2-Present: Contract Administrator
HD Maintenance (San Diego, Ca)

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Quali?cations:

Highlycompetent Contract Administrator with extensive experience administrating contracts for projects in the Housekeeping and Janitorial ?eld. Expertise includes managing pre-award contract management with an emphasis on prequali?cationand bid evaluation, request for quotations, short listing of bidders, negotiating, drafting and placement of contract awards.

Other areas of contract experience include post-awardcontract management and administrating in the areas of insurance, performance guarantee, progress measurements and correspondence management for contractualful?llment. Ensure all contractual issues of scope, cost and on time delivery and ful?llment of service from point of project inception to completion.

Responsibilities:

Directs the employment for service contracts to provide janitorial,housekeeping personnel as well as onsite management personnel ifrequire.

Linda Duong (Project Manager)
2007-Present: Contract Administrator
HD Maintenance (San Diego, CA)
Quali?cations:

Lindahas been a part of HD Maintenance for over I0 years. Linda’smanagement method is built around team efforts that focuses on improving ?nancial ef?ciency. Ms.Duong will oversee day-to-dayprojects operating to include but not limited to employment, supervision,service scheduling, badge,supply purchasing,employee payroll,and more. Ms.Duong willmaintain the highest standards of quality control and make sure that all personnel are performingto contract standards.

Capabilities:

Run the company, oversee day-to-day business operations.

Responsiblefor company’s?nancial and management decisions Approve the company’sdaily activities and transactions.

Manage all administrative responsibilitiessuch as hiring, A/R, A/P, invoicing, etc.

Responsiblefor initiating and performing administrative duties on this project.

HD Maintenance has developed and utilized the following tools to ensure cleaning services are met.

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0 Quality control program developed and carefully managed with visualand written inspections.
0 Open line communication with our clients to develop customizedcleaning procedures and schedules, resulting in-depth understanding of clients cleaning needs and requirements.

Utilizedup-to-date cleaning equipment and materialsincludinggreen clean products.

Trained staffavailableto ?eld questions and concerns about on-site performance.

Employee safety training, operationaltraining and green cleaning training available.

Government, federal, state and local laws and regulations compliance.

HD Maintenance strives to complete allwork right the ?rst time. However, cleaning problems do occur. When they do, problem resolution is quickand thorough. Personnel do not stop working on a cleaning problemuntil satisfaction has been attained.We offer more than just competitive pricing, but we provide your business with a sense of security and trust. We provide a comprehensive insurance policy and dishonesty bond, and value extensive background checks.

Moreover, HD Maintenance is committed to implement sustainablepractices and reduce the environment impact of the buildings we service in accordance with LEEDfor existing buildings.

Our company experience within the janitorialservice industry is extensive and varies in degrees of complexity. Our current and past governmentlprivatebusiness customers which consist of but is not limited to the following:
0 Southwest Fisheries Science Center (federal)-Janitorial Service providedto a certify LEEDfederal research facility.
0 The FederalAviation Administration- Merry Go Around- Provide dailyjanitorialservices to FAAchildcare.
0 Provide dailyjanitorialservices to private businesses and government County/City facilities.
0 National Communication- providedgeneral dailyjanitorialservices to franchise telecom cricket store.

Due to our extensive experience with providingspecializedjanitorialservice to various government and private entities of varying complexity, we are confident that our company can meet and exceed the requirements specifiedin the RFPwith no performance risk to the customer.

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C)SECTIONIII- SCOPEOF SERVICES

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QUALITYCONTROL & PROCEDURES
Quality control is our key to success in the cleaning industry. We will implement inspection reports that shows exactly where the weaknesses and strengths are. As well, we willprovide safety training to our workers to help reduce incidents and stay in compliance.We value open good communication between the staff and customers and as a result will promote positive working relationship and improve good performance.

Our procedures include:
o Supplingproper cleaning supplies and equipment.
0 We will have an on-site supervisor that will inspect the worker's work on a weekly or as needed basis
0 Supervisors will be equippedwith communication device to communicate emergency requests/calls.Eachwork task is subject to a series of inspections; before, during and after the work is completion that includes; work task ready inspections and work in process inspection.
0 We will have an on-site communication log to motivate and encourage staff to improve quality work.
0 We will have log book at the location to check off daily task required by the customers and to keep track of what is being completed daily.Also, there will be a separate log book that is required for checking-in and checking-out. A separate log for all periodictasks shall be utilizedby the supervisor and shallverify completion of each tasks and speci?c areas completedby signingand dating the periodicservice log.

Retention
We foster a good working environment at our company so that's why employee retention remains at a high level. We make sure we are hiring selectively from the beginning,we offer employees a path to greater pay, ?exible work schedules, provide comfortable work environment and culture and are very generous with praise and recognition. Most importantly, we provide a career road map.

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The policy requires that newly purchased janitorial equipment meet the following criteria:
- Vacuum cleaners must be certi?ed by the Carpet and Rug Institute “Green Label"Testing Program for vacuum cleaners and operate with a sound level of less than 70 db. ° Carpet extraction equipment used for restorative deep cleaning must be certi?ed by the Carpet and Rug|nstitute’s “Bronze Seal of Approval”Testing Program for deep-cleaningextractors. - Powered ?oor machines, including electric and battery-powered ?oor buffersand burnishes.must be equippedwith vacuums.guards and/or other devices for capturing ?ne particulatesand operates with sound level of less than 70 db.
- Floor equipment must not be powered by propane.
° Automated scrubbing machines must be equippedwith variable speed feed pumps and on-board chemicalmetering to optimize the use of cleaning ?uids. Alternatively. the scrubbing machines use only tap water with no added cleaning products.
- Battery-poweredequipment must be equippedwith environmentally preferablegel batteries. - Powered equipment must be ergonomicallydesigned to minimize vibration, noise and user fatigue. - Equipment must be designedwith safeguards,such as rollers or rubber bumpers. to reduce potential damage to buildingsurfaces.

RFP Periodic Task and Other Related Service Requirements:

A RFPper task schedulewill be developed in accordance with the requirements detailed of the RFP.A written schedule will be providedto Contract Officer prior to starting. Multipleperiodic tasks personnel team will be working simultaneously. HD Maintenance schedule will be ?exible to accommodatespecialscheduling upon request.

For periodic carpet and restorative cleaning:
° Reasonablenotice to buildingmanagement will be provided by the department prior to the commencement of routine carpet service operations. The timing and method of the notice shall be establishedby building management in consultation with the department. ° Sufficientwater must be removed from the carpet and sufficient airflow (e.g., use of blowers, increased outdoor air exchange) must be providedso that the carpet willdry in less than I2- hours when cleaning carpets or performing carpet extraction. - Carpet extraction will be scheduled to coincide with a period of minimum building occupancy.

For periodic maintenance of hard ?oors:

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- Reasonablenotice to buildingcoordinators will be provided by the department prior to the commencement of non-routine ?oor cleaning operations. The timing and method of the notice shall be establishedby buildingcoordinators in consultation with the department. - Periodic maintenance will be performed only ifsufficient?oor ?nish exists on the ?oor surface to protect the underlying ?ooring from being degraded during the restoration process. ° When ?oor restoration chemicalsare used, they are appliedwith mop-on or auto scrubber methodsrather than spray application.
- Burnishingor buffingequipment used are those with controls or other devices sufficientfor capturing and collecting particulatesgenerated during the use of the equipment.

In order to meet the day-to-day cleaning of the buildings, provision of the restroom consumables, and providingthe floor and carpet care, HD Maintenance utilizes operation methodology which relies on the theory of task cleaner. Task cleaner primary function is to perform speci?ctasks in specificareas.

Employees are split into groups and then assign specificareas and tasks based on the scope of work.

Employeeswillbe rotated on their areas and tasks on a regular basisto ensure sufficientcross training.

This approachwill help enhance each team member'sfamiliarity of site location knowledge as well as become familiar with other tasks.

TRAINING AND SAFETY
Turnover in the custodialwork force is an important management challenge and one that training and motivating effects directly. We understandthat training has a direct effect on our team members and their performance. Training is an effective tool in which it enables our janitors to gain a better attitude and understanding of their work. As they feel competent and well trained, this will result in higher performance and reduce turnover. Training will be performed both in the classroom and on the job with experience employee working with a new janitor. In addition to the above janitor staff will be trained on safety requirement and injury/illnessprogram training. For new employees being assigned to RFPSC-I9-OI, we will ensure that they will understand the requirements of the contract and are properly trained prior to starting work. New employees willhave sufficienton the job training with working supervisors and leads. A few of the subjects covered during training for new employees consist of but not limited to:
- Ground Rulesfor Janitors/Custodians - BuildingEmergency Procedures - Proper use of equipment - Chemicaland MSDSsafety - Injury Procedure - Security 0 OccupationalSafety and Health Administration guidelinesthat help to eliminate or minimize occupationalexposure to Hepatitis Bvirus, HIV, and other blood born pathogen. - The importance of labelingcontainers and specifictraining using and disposing of hazardous materials. - The custodialstaff, including supervisors, shall be trained in the proper handling of chemicals, proper use and maintenance of janitorialequipment, and proper cleaning procedures. Upon hire, custodial staff

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SUPERVISION
HD Maintenance shall provide onsite supervisionof cleaning personnel at all times. The Site Supervisor willconduct regular inspections to review work in progress, and re-inspect to ensure completion. They will direct various cleaning methods such as dusting, trash pickup, burnishing, stripping, scrubbing, waxing, sweeping, damp mopping, and dust mopping. The Site Supervisor willalso enter and maintain periodic tasks in the periodicallogbook and sign off after completion. Essentially,the Site Supervisor supports the Program Manager in maintaining an acceptable level of performance. Following are the main duties/responsibilitiesof a supervisor:
0 Performing initial, in process, and final inspections of their respective functionalareas of responsibilityon a daily basis, to ensure the qualityof work. 0 Makingfollow-up inspections to assure that corrective action has been taken, and work performance in that area is being performed in accordance with establishedprocedures/ standards.
0 Preparing and submitting to the PMand QC a dailyreport on each inspection. 0 Perform corrective actions as required.
0 Recommending new or revised inspection procedures to the QC based on changes to the contract.
0 Ensuring that subordinate personnel are aware of acceptable quality levels and standards of workmanship. All Site Supervisors shall carry cell phone/radio and respond within I0 minutes when called by designated site contacts, office liaison, COTR and or Contract Specialist.

Working Hours: Cleaning hours shall be per location and building cleaning requirements of the RFP.

Uniforms: Uniforms are de?ned as clean long or short sleeved shirt with collar worn with matching pants with company logo embroidered on the shirt. All personnelwill be dressed in accordance with the company’sdress code. Uniformsshall be worn which fully identify the worker as member of HD Maintenance’swork force. All uniforms are to be of the same color/style and in good condition.

Personnel:

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Only Government-cleared employees willbe assignedto the contract. In order to assist in an orderly transition.we willsubmit allrequiredsecurity forms and paperworkfor each employee upon contract award.

Security Background Clearances:

A requirement for employment with HD Maintenance for current and new hire employeesis passingof security backgroundclearance. All current and new hire must passsecurity backgroundclearance prior to employmentwhichconsist of ?ngerprints (live scan), and criminalbackgroundchecks.In addition, per RFPallemployees assign to this contract shallperforma Californiadepartment ofjustice and federal Bureau of InvestigationLive scan backgroundcheck.Inorder to ensure that each employeehas passed allsecurity backgroundclearance requirements for this RFP.HD Maintenance willdesignate an administrativestaffmemberto check and follow-up with eachemployees’paperwork.Furthermore, employment willbe contingent upon successfulcompletion and passingof security clearance.

Conclusion.to ensure that each employee know and understandall applicablelaws and policies pertainingto the departments’areas of operation rules & regulations, ordinances, safety measures.and customer service requirements, all employeeswillbe requiredto attend an in-house training session prior to employment.

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d) SECTIONIV- COSTSECTION

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CITV UF HEMET 2023 Request for Proposal
forJanitorialServices

SECTION VII

COST SHEET

1. In compliance with the Request for Proposal,the undersignedhereby proposes to furnish all labor, materials, and equipment, necessary for the proper completion of the work, in strict and complete accord with the Agreement, Special Conditions, and Scope of Services, at the prices set forth in this Cost Sheet for routinejanitorial services at various City facility sites.

2. The undersigned as Proposer, hereby declares that he or she has carefully examined the locations of the proposedwork generally describedabove and is familiar with the specifications andlocal conditionsat the sitesthe work isto be done and alsounderstandsthat all labor, materials, and equipment to be furnished, shall be for the price proposed.

3. The undersigned further agrees that failure to execute and ?le the Agreement or to ?le the required Faithful Performance Bond. or Insurance Certi?cates to the City within ten (10) calendar days after the date of the award of the Contract shall be sufficient cause for the annulment of the Award. —

4. The Proposer shall set forth for each site, in clearly legible ?gures, a monthly cost for each site and an annual cost for all sites.

5. In submitting the Proposal, the Proposer offers and agrees that if the Proposal is accepted, the Proposer shall guarantee that all work performedunder the Contract fully meets the requirements thereof as to quality ofworkmanship and materialsfurnished.

6. The Proposer QM [Q@¢i1LQ£@K Q6
.ontractor'sName)
is a(n) ‘Q (afar A”
(Individual, Partnership, or Corporation)
If a corporation,incorporatedunder the laws of the State of [A .

If an individual, list the individual'sname. If a partnership,list the names of all individualsand copartners composing the firm. If a corporation, state names of president, secretary, treasurer and chief executive officer below.
wm
:-3

7. Receipt of Addenda No. (S) l 9‘ is hereby acknowledged. Proposal maybe rejected if any issued addendum is not acknowledged.
37

13.M

CITY OF HEMET 2023 Rcquest for Proposal
forJanitorialServices
Company Information , 1 L,‘I Cl0
or L 5'72 é?x llu-:99.CA.GLLL‘L(2___
(05903sséwa (20 < > H0- mainlmme@ou
+look.<:M~
go 5 Que M3 0 wener
Fri 3"i'\E1‘l ,\§.:z'i'x«. s..1t‘l5ix.l(lm l‘éa’%x;
0'-ll 12 I{[5
ll’-‘oh:
?€:§_,»'1‘-il‘1Il’i?
Please Note:
0 Pricing shall only include those total square feet areas of the building that work is to be performed.
0 Total square feet of hard surfaces and % measured to be bid on (Some locations will be calculated at pre-bid job walk (TBD).
0 Total square feet of carpet surfaces and % measured to be bid on (Some locations will be calculated at pre-bid job walk (TBD).
0 Areas that are not to be measured for service are Equipment, storage closets and Computer areas.

Daily Price Section Bid
Location Total per Square Days per Price per
Square Feet Foot Week Month
CityHall 25,907 0.070 3-MTTH $ l(%\1;.cH
Police Department:
0 AdniillA}‘L)a 0' 2_ T $ ‘L40
a PD RecordsArea 2,050 O.10 3_ M W F $ LIl O
a PD Operations Area 8,766 0 . ‘D 2_ T TH $ Q
o PD SecuredArea 2,000 O_L‘9 7 Days .3 5‘00
38

13.M

CITY OF HEMET 2023 Requestfui‘Pruposal
forJauitorialServices
Daily Price Section Bid
Location T0131 per Square Days per Price per
Square Feet Foot Week Month
o PD Dispatch ()Pe;~ntionsArea 1,400
+
0I r70 7 Days S 6'Q)0
a PI) P;-0176;-/1: EvidenceArea 1,370 0. 0 1_ TH ,5 q 5.40 PD East Substation 700 0 .(O 2- T TH $ 7 0
GTF Building 1,500
_ 0 .0 9 1-W 35 7'7'
GIT Building 2400 0 - 0 5 1- T
$ I 20
PACT Building 1300 0 - 0 (I 1- M $ 7 5
Covell Building (Engineering & Fire Admin) 9:230 0 - (3 2- T TH $ (I l i0 Hemet Public Library 35435 9 ' 0 75 3-Th F Sat 2, 6 39. 7 Public Works Yard Facilities:
0 Admin Building 2,675 0 . 3S 2_ T TH $ 7 5‘
o Operations Building 1,880 0 ‘ 0 7 2_ T TH $ I 3 60
a Main Shop Building 2,670 0 I /L( 2_ T TH $ 37

MONTHLY
TOTAL $Hrll0['$(
ANNUAL
TOTAL $ :sc,9}
2/.
7;
Quarterly Service
Bu?"all hard ?oors Per Square Foot $ &~ 0 4/
Shampoo all carpets, no bonnet cleaning Per Square Foot 33 0 - :20 39

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Semi-Annual
Clean, strip, refinishandpolish all Iiardfloors.

Shampoo all carpet, no bonnet cleaning
Washall exterior windows, cost per pane
CITV OF HEM ET ‘Z023 Request fo1‘Pmposal
forJanitorialServices
Per Square Foot .40
Per Square Foot
Per Window Pane
o
020
4-15

ON-CALLSERVICE RATES

SERVICE UNIT UNIT COST
Machine carpet cleaning, other than scheduled Per Sq. Ft 0 2 0 requirement
°
Special Event Cleaning of one Meeting Room Per Sq. Ft 3 200 SpecialEvent Cleaning of the Library kitchen, Per Sq. Ft 2"“?oor
‘g 3do
SpecialEvent Cleaning of the Library entry, Per Sq. Ft 5 Qjd elevator, and four bathrooms
Laborfor On—CallServices(Day) Per Hour 1 2 Q
8 a.m. — 5 p.m.

Laborfor On—CallServices(Evening/Night) Per Hour j q
5 p.m. — 8 a.m.
2 Labor for On-CallServices Per Hour
Public Holidays
$
Stand by time 15 minutes Pro-rated 5
Chair cleaning Per Chair 9 (J
Power wash concrete approach/sidewalkin Per Sq. Ft f 0
accordancewith all laws & regulations
‘
Power wash exteriorbuilding walls in accordance Per Sq. Ft g 0 ; 5 K with all laws & regulations 40

13.M

CITYOF HEMET2023 Request for Proposal
forJanitorialServices
Failure to Perform Form
The contractor may be called back to correct de?cienciesin adherence to the General Speci?cationsat no additionalcost to the City. Response shallbe no more than (2) hours from the receipt of the call or email during normalbusiness hours. No more than (4) hoursfrom the receiptof the call or email during afterhours or holidays.

Hours not workedwill be deductedfrom monthly payments if these hours are persistent,or if a qualitycontrolissue appears.Deductionfor hours not worked does not constitutea waiver of the speci?cationsor acceptance of the conditionsof performance.Contractor’sfailure to perform underthe term and frequenciesspeci?ed herein may result in reduction in the monthly payment due the Contractor, or termination of the contract. The types of reductions describedin 4.1 scopes in servicemay, at the City’s discretionand after noti?cation to the Contractor, be imposed for any de?ciencies and/or failures to provide remedies.

Immediateresponse requires the Contractor to report to the job site to correct de?cienciesfrom the previous night. The de?ciencies shall be of such a nature as to warrant immediatecorrection and/or to negatively affect the enjoyment and/or use of the building. De?cienciesrequiring immediateresponse are those that adversely affect the building’s occupants. This may include, but not be limitedto, failure to properly restock dispensers and/or properlyclean speci?edareas.

Shouldthe Contractor fail to respond as required to make corrections, the City may, at its sole discretion, deduct a portion of the payment for one day dependingon the nature of the infraction.

Penaltiesmay be assessedfor each item missed on the cleaning schedulethat does not require an immediateresponse; and failure to follow security proceduresas outlinedherein. City staff may, at periodic intervals, inspect before the start of the business day and note any de?ciencieson a written checklist. The Contractor will be called and asked to make correctionsbased on the aforementionedlist. Failure to make correctionin the time noted before the next inspectionwill result in the Contractor being assessedone demeritper item left uncorrected.The accumulation of up to twenty demeritsin any one calendarmonth may result in the Contractor being assesseda $500 penalty deductionfrom the monthly payment. Demeritsexceeding twenty in one calendar month may result in a $1,000 penalty deductionfrom the monthly payment, and could result in terminationof the contract.

AuthorizedSignature:
?an Duan/6. dwmr
PrintedName Tni\'
0 / 2 3
Signature D‘ e
41

13.M

CITYOF HEMET2023 RequestforProposal
forJrmitorialServices
Company Information- H0’-l D‘(€N(7‘lkl?lhjt (Name)

1. Has your ?rm, or any of?cer or partner the erfailed to complete a janitorial services contract? I Yes = 0
If yes, give details, including dates: (Use anothersheet of paper, if necessary)

2. Has your ?rm ever been assesseddamages or penaltiesfor failing to performjanitorial services in a satisfactory manner or for failing to complete a contract within the scope of work speci?ed in the Contract Documents?
[3 Yes o If yes, give details:

3. Does your ?rm have any ongoing investigations by any agency regarding violations of the State Labor Co , California Business and Professions Code, or other laws? Yes 0 If yes, please explain:

4. Does your ?rm have any outstanding judgments, demandsor liens resulting from violating the Businessan ionsCode, the State Labor Code, the IRS, Civil or Criminaldecisions:

Yes 0 If yes, please explain:

5. Has your ?rm been cited for violati s of OSHA Standards and Requirementswithin the past ?ve (5) years? 53Yes, o If yes, please explain:

6. Person who inspected the City’s facilities for your ?rm:

NameandTitle: [—/’V0/’'0“’”; /D/’V.

Date Inspected: ? g/
42

13.M

CITY OF HEMET 2023
RequestforProposal
forJanitorial Services

7. Exceptionsto required speci?cations,if an1:_ _H /15; AuthorizedSignature:

Hm wan 57%’/1~e V‘
I’rinicdName Title
W ‘5@"3T"i ? - /51* <9E
Signzrmre
Date

SIGNINGINSTRUCTIONSTO THE CONTRACTOR
Allsignatures must be notarized.In the event that the contracting ?rm is a corporation,the President or Vice-president plus the Secretary or Assistant Secretary of the corporationmust sign and the corporate seal must be affixed hereto.

See Attachment for
43 Of?cial Notarization

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e identity ofthe individualwho signed the
"A Notary Public
accura , or validity of that document." or other officercompleting this certi?cateverifiesonly th document to whichthis certificate is attached, and not the truthfulness, 55:

State ofCalifornia
.71 z. County of Q?‘/‘J €(_;._~‘=’
5%
On R‘/”l?‘L 123 J07/Zzbefore me, Q,ONNi5 71 _=>_ Notary Public {
(insert name and title of the oi?cer)
personallyappeared P‘3 ‘ ‘ DLO /\l
£2:
st
55 who proved to me on the basis of satisfactory evidence to be the personéaj’ whose nam;(8]_EB-re ub ribed to the within instrument and acknowledged to n executedthe same
I n4$§.c]her.,Ltliei-r authorizedcapacity?esarand that bydziah ignaturg?sarohthe instrument the perso_ri(,s),/or the entity upon behalfofwhich the personesfacted,executed the instrument 51 i certify underPENALTYOFPERIURYunder the laws of the State of California that the foregoing paragraph is true and correct.
‘El
3:5
jg
ii
WITNESSmy and and of?ciai seal. A iii
,
. £3:

E;Signature 3
\ '~ Seal)

OPTIONAL
Description ofAttachedDocument
‘us .

Title or Type of Document:________________________
___________
Number of Pages:
' Other: Document Date:
i2
l
l
.. .. HM ,.-..:__-.,- _,__.u,..L _, ___.. .,__q ,- >_,,wL¢_,_,._.. ..w...I_ ,.,,... .vx/ ,_

13.M

CITY OF HEMET2023 RequestforProposal
for JanitorialServices
City of Hemet
Bid forJanitorialServices

NONCOLLUSIONAFFIDAVIT
T0 be executedby bidder and submittedwith bid
State of California }
}ss
County of Riverside }
_ (Name) /7.04 M0") 67 , being ?rst duly sworn, deposes and says that he/she lS_?"itle) Of (Corrrpanv) W Ce
the party making the foregoing bid; that the bid is not made in the interest of, or on behalf of, any undisclosedperson, partnership,company, association, organization, or corporation;that the bid is genuine and not collusive or sham; that the bidder has not directly or indirectly inducedor solicitedany other bidderto put in a false or sham bid, has not directly or indirectly colluded, conspired, connived, or agreed with any bidder or anyone else to put in a sham bid, or that anyone shallrefrain from bidding; that the bidder has not in any manner, directly or indirectly,sought by agreement, communicationor conference with anyone to fix the bid price of the bidder or any otherbidder, or to fix any overhead, pro?t, or cost element of the bid price, or of that of any other bidder, or to secure any advantage against the public body awarding the contract or anyone interestedin the proposedcontract; that all statements containedin the bid are true; and further, that the bidder has not, directly or indirectly, submittedhis/her bid price or any breakdown thereof, or the contents thereof, or divulged informationor data relative thereto, or paid, and will not pay, any fee to any corporation,partnership,company, association, organization,bid depository,or to any memberof agent thereof to effectuate a collusive or shambid. (Tomractor
I‘ V we WA/(72 6"/é?él
By (Printed Name) (Sign2:tut'c)
()4!//?ee’ a, )3 ‘ 3
Title Date
46 560 dttachment for
OfficialNotarization

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Certi?cateof Notary Public
this certi?cateveri?es only the identity of the individualwho signed A notary public or other officer completing
bed, and not the truthfulness, accuracy, or validity of that document. the document to whichthis certi?cateis attac
State of California ‘ _
'
County of [7 KM 5: 69¢?
emeonthis \7/dayof P<b"i7’k\L—,20;§,by
Subscribedand sworn to (or affinned) befor
the basis of satisfactory evidence to be the personjshvhoappeared l-‘<9if. 32_j Q
/K)C1‘, provedto me on
before me.
- \. /'
Notary Publicfor the State of California
I
[NOTARIALSEAL] My commissionexpires: ©’j2 l 2 Y i
29 2/?‘
CONNIET. NGO
couu.22439222
NOTARYPUBLIC-CALIFORNIA §

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APPENDIXA
EXHIBIT" " EXHIBIT"B”
EXHIBIT"C"

13.M

CITY OF HEMET 2023 Rcqucstfor r osul
forJanitorial ‘ 'ces

APPENDIX A

GOODS AND SERVICES AGREEMENT

BYAND BETWEEN

THE CITYOF HEMET
9 A CALIFORNIAMUNICIPAL CORPORATION
AN
Hok“MR5 [I\)/\(M!\1\'€V\(7m(2, (H0lJ\0\IV\¥’l
4;o\€ \0(oP(t€.‘l’or$WP \AI\LLx {CA
Form Approved 2/10/2023
00092061.2

13.M

CITY OF HEMET 2023 Requestfor Proposal
forJanitorialServices
an}-lr/IIU
QNIQSBETWEENTHECITYOFHEMETAND _WI ‘-N$_‘_a_kA CA

GOODSAND SERVICESAGREE
FOR L
THIS GOODSANDSERVICES AGREEMENT (“Agreement”) is made and entered into this § ll !day of A-pf!Q,mm(“Eff 've at " b an etween the CITY or HEMET “Ci " , aCalifomia H , munici al co oration and , §ol€ Farr‘, (“Vendor”). For the 5|”?
purposes of this Agreement City and Vendorare sometimes hereinafter referred to as “Party” and hereinaftercollectively referred to as the “Parties.” . . RECITALS F P M Se/rvI£€3 , o purchasefromVendorthe materials and/or equipment and/or the performance of services] de?ned and described particularlyin Section 2, “Scope of Services” of this Agreement.
ai
hb

2. Vendor desires to perform and assume responsibility for the _ _ . the sale of
certain materials and/or equipment and/or the performance of services] required by the City on the terms and conditions set forth in this Agreement.

3. Vendor represents that it has the required competence and quali?cations necessary if §o(\l\L¢.5- ‘ for the satisfactory performance of the services required/ to provide materials/equipment requested by the City].

4. The Parties desire to formalize the selection of Vendor , to sell to City the materials and/or equipment and/or render such services] as defined and describedparticularly in Section 2 “Scope of Services”of this Agreement and desire that the term of that performance he as particularlydefined and describedherein.

OPERATIVEPROVISIONS
NOW, THEREFORE, for and in considerationof the mutual promises and covenants made by the Parties and containedherein and other consideration, the value and adequacy of which are hereby acknowledged, the Parties agree as follows: y
SECTION1. TERMOFAGREEMENT 5
——————,:—. (Tl/«\~o1 am- Tm$0 202to
Subject to the provisi "
' t t" of this Agreement, the Term of this
Agreement is through -. __ commencing on Effective
Date, unless otherwise extended by written agreement of the Parties. Vendor shall provide all Goods (defined particularlybelow) and complete the Services(de?ned particularlybelow) within the Term of this Agreement and shallmeet any other establishedschedulesand deadlines.

SECTION2. SCOPEOFSERVICES
(a) Subject to this Agreement, all addendums and exhibits attachedand incorporatedhereto, Vendor agrees to performthe services and tasks set forth in Exhibit “A,” “Scope of Services”(hereinafter, the “Services”), and the City agrees to retain and does hereby retain Vendor for the Services. (b) Subject to this Agreement, all addendums and exhibits attached and incorporated hereto, Vendor agrees to sellto City and City agrees to purchase the materials and/or equipment set forth in Exhibit 000920612

13.M

CITY OF HEMET2023 RequestforProposal
forJanitorial Services
“A,” “Scope of Services” (hereinafter, the “Goods”). Unless speci?cally stated otherwise, the Goods shall be new and unused and of the current productionyear.

SECTION3. SCHEDULEOF PERFORMANCE
Vendor shall provide the Goods and/or Services expeditiously,within the Term of this Agreement, as set forth in Exhibit “C,” “Schedule of Performance.” Upon request of City, Vendor shall provide a more detailedscheduleof anticipatedperformanceto meet the Scheduleof Performance.

SECTION4. ADDITIONALSERVICES
At any time during the Term of this Agreement, City may request that Vendor perform“AdditionalWork.” As used herein, “Additional Work” means any work which is determinedby City to be necessary for the proper completion of the Goods and/or Services, but which the Parties did not reasonably anticipate would be necessary at the executionof this Agreement. Vendor shall not be compensatedfor any AdditionalWork, unless such Additional Work is authorized in advance and in writing in accordance with Section 27 “Administration and lmplementation” or Section 28 “Amendment” of this Agreement. If and when such AdditionalWork is authorized, such additionalwork shall be deemedto be part of the Goods and Services.

SECTION5. COMPENSATION
(a) Subject to any limitations set forth in this Agreement, City agrees to pay Vendor the amounts speci?ed in Exhibit “B” “Compensation”and made a part of this Agreement by th' f e The total compensation,including reimbursementfor actual expenses, shall not exceed (“Not to Exceed Amount”), unless additional compensation is approved in writing in accordance with Section 27 “Administration and lmplementation”or Section 28“Amendment” of this Agreement.
(b) Payment to Vendor for work performed pursuant to this Agreement shall not be deemed to waive any defects in work performedby Vendor.
(c) If this Agreement is extendedpursuant to Section 1 “Term of Agreement,”the City shall pay the same rates specified in Exhibit “B” “Compensation.”
(d) If AdditionalWork is authorized, Vendor will be compensatedat the same rates and manner as set forth in this Agreement.

SECTION6. METHODOF PAYMENTANDINVOICING
(a) Payment shall be made in accordancewith City’s usual accounting procedures upon receipt and approvalof an itemized invoice setting forth the services performedand/or the goods provided.The invoices shall be delivered to City at the address set forth in Section 22, “Notices” hereof. (b) Vendor shall at any time prior to the ?fteenth (l 5"‘)of any month, submitto City a complete and accurate written itemized invoice for services performed and/or goods provided. The invoice must be in a format approved by City, as detailed in (c) below. (c) In order to receive payment, Vendor shall submit to City an itemized invoice, on a monthly bases, for services performedpursuant to this Agreement. Each itemized statement shall identify at the top of the first page, the Not to ExceedAmount, the servicesrenderedduring the billing period, the amount due for the statement invoice and the total amount previouslyinvoiced, if any, for which reimbursement is sought in the statement invoice. The invoice shall detail charges by the following 0009206] .2

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CITY OF HEMET 2023 Request forProposal
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categories: labor (by sub-category), travel, materials, equipment, supplies, and subcontractor contracts. Subcontractor charges shall be detailed by the following categories: labor, travel, materials, equipment and supplies. If the compensationset forth in Section 5(a) and Exhibit “B” includepayment of labor on an hourly basis(as opposedto labor andmaterialsbeing paid as a lump sum), the labor category in each invoice shallinclude detaileddescriptionsof tasks performedand the amount of time incurred for or allocated to that task. City shall independently review each invoice submittedby the Vendor to determine whether the work performed/ good delivered and expenses incurredare in compliance with the provisions of this Agreement. In the event that no charges or expenses are disputed,the invoice shall be approved and paid according to the terms set forth in subsection(d). In the event any charges or expenses are disputed by City, the original invoice shall be returned by City to Vendor for correction and resubrnission. ((1) Except as to any charges for work performed or expenses incurred by Vendor which are disputed by City, City will use its best efforts to cause Vendor to be paid within forty-five (45) days of receipt of Vendor’s correct and undisputedinvoice.
(e) The Parties estimatethat performanceof this Agreement will not exceedthe Not to Exceed Amount.

Vendor shall notify the City in writing whenever it has reason to believe that the costs the Consultant expects to incur underthis Agreement in the following sixty (60) days, when addedto all costs previouslyincurred,will exceed eighty percent (80%) of the Maximum Amount speci?ed herein. As part of the noti?cation, the Consultant shall provide the City a revised estimate of the total cost of performing this Agreement.

SECTION7. INDEPENDENTCONTRACTOR
(a) Vendor is and shall at all times remain a wholly independent contractor and not an officer, employee or agent of City. Vendor shall have no authority to bind City in any manner, nor to incur any obligation, debt or liability of any kind on behalf of or against City, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred in writing by City.
(b) The personnelperforming providing the Goods and/or Services under this Agreement on behalf of Vendor shall at all times be under Vendor’s exclusive direction and control. Neither City, nor any electedor appointedboards, officers, officials, employeesor agents of City, shallhave controlover the conduct of Vendor or any of Vendor’s of?cers, employees, subcontractors or agents except as set forth in this Agreement. Vendor shall not at any time or in any manner represent that Vendor or any of Vendor’s of?cers, employees, or agents are in any manner officials, of?cers, employees or agents of City.
(c) Neither Vendor, nor any of Vendor’s officers, employees or agents, shall obtain any rights to retirement, health care or any other bene?ts which may otherwise accrue to City’s employees.

Vendor expressly waives any claim Vendor may have to any such rights.

SECTION8. ACCEPTANCE OF Goons
(a) The Goods shall be received subject to City’s inspection and right of rejection. The Goods shall not be considered accepted until inspection, testing and/or use of the Goods is found to be in accordancewith the City’s speci?cations. Final inspection of the Goods shall be at the location 00092061.2

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CITY OF HEMET 2023 Requestfor Proposal
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speci?ed herein, unless otherwiseagreed in writing. Acceptance of any of the Goods by City shall not constitute a waiver of any of the provisions of this Agreement including, but not limited to, Section 19 “Indemni?cation” and Section 20 “Insurance.” (b) If the Goods are found at any time to be defective in material or workmanship, or otherwisenot in conformance with speci?cations,City shall have the right, in addition to any other rights which it may have under warranties or otherwise, to reject such Goods in whole or in part. Rejected Goods shall be held at Vendor’s risk for a reasonable time thereafter and shall be returnedor disposed of at Vendor’s expense. No rejectedGoods shall be replaced by Vendor without written instruction or authorizationfrom City.

SECTION9. ACCEPTANCE 0F SERVICES
City may inspect and accept or reject any of Vendor’s work under this Agreement, either during performance of the Services or when Services are completed. City shall reject or ?nally accept Vendor’s work within sixty (60) days after submittedto City. City shall reject work by a timely written explanation, otherwiseVendor’s work shall be deemed to have been accepted.City’s acceptance shall be conclusiveas to such work except with respect to latent defects, fraud and such gross mistakes as amount to fraud.

Acceptance of any of Vendor’s work by City shall not constitute a waiver of any of the provisions of this Agreement including, but not limitedto, Section 19 “Indemni?cation” and Section 20 “Insurance.” SECTION10. CONTINUITYOFPERSONNEL
Vendor shall make every reasonable effort to maintainthe stability and continuity of Vendor’s staff and subcontractors, if any, assigned to provide the Goods and/or Services. Vendor shall notify City of any changes in Vendor’s staff and subcontractors, if any, assigned to provide the Goods and/or Services prior to and during any such performance.

SECTION11. STANDARDOF PERFORMANCE
Vendor represents and warrants that it has the qualifications,experienceand facilities necessary to properly providethe Goods and/or Servicesrequired under this Agreement in a thorough, competent and professional manner. Vendor shall at all times faithfully, competentlyand to the best of its ability, experience and talent, provide the Goods and/or Services. In meeting its obligations under this Agreement, Vendor shall employ, at a minimum, generally accepted standardsand practices utilizedby persons engaged in providing services similar to the Services required of Vendor under this Agreement, and shall use such skill, prudence, and diligence as other members of Vendor’s profession commonly possess and exercise. In addition to the general standards of performance set forth this section, additional speci?c standards of performance and performance criteria may be set forth in Exhibit “A” “Scope of Services” that shall also be applicableto Vendor’s work under this Agreement. Where there is a con?ict between a generaland a speci?c standard of performance or performance criteria, the speci?c standardor criteria shall prevail over the general.

SECTION12. WARRANTYOF GOODS
In addition to all warranties which may be provided by law, Vendor warrants that the Goods delivered hereunder shall, (a) be free from defect of material or workmanship and conform strictly to the speci?cations, drawings, or sample speci?ed or furnished; (b) conform to drawings, plans, speci?cations, samples or other descriptionsfurnished, speci?ed, accepted or approved by City; and (c) be merchantable and fit for the purposes intended. The warranty shall be for a period of one (1) year, or such longer period as providedby a manufacturer’swarranty or as agreed to by Vendor and City, from the date of ?nal written acceptance of the Goods by City. This warranty shall survive any inspection, delivery, acceptance, or payment by City of the Goods. Vendor, at its own expense, shallrepair or replace, at the option of City, any defective Goods within two (2) business days after receipt of notice from City or within four (4) hours in 0009206] .2

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case of emergency, as determinedby City. Vendor also warrants that the Goods are free and clear of all liens and encumbranceswhatsoever, that Vendor is conveying good and marketable title to same, and that Vendor owns or has a valid license for all of the proprietary technology and intellectual property incorporated withinthe Goods. Vendor agrees to indemnify, defend and hold City harmless against any and all third-party claimsresulting from the breach or inaccuracy of any of the foregoing warranties.

SECTION13. COMPLIANCEWITHAPPLICABLE LAWs;PERMITSAND

LICENSES
(8)
(b)
(0)
Vendor shall keep itself informed of and complywith all applicablefederal, state and local laws, statutes, codes, ordinances, regulations and rules in effect during the term of this Agreement.

Vendor shall be liable for all violations of such laws and regulations in connectionwith this Agreement. Vendor shall at all times observe and comply with all such laws, ordinances and regulations, and shall be solely responsible for any failure to comply with all applicable laws, ordinances and regulations. Vendor represents and warrants that Vendor has obtained or shall promptly obtain all necessary licenses to provide the Goods and/or Services set forth in this Agreement and that such licenses are in good standing. Vendor further represents and warrants that the Services provided herein shall conform to all ordinances, policies and practices of the City.

Neither City, nor any elected or appointed boards, of?cers, officials, employees or agents of City, shall be liable, at law or in equity, as a result of any failure of Vendor to complywith this section.

Vendor must fully comply with all applicable laws, rules and regulations in furnishing or using equipment and/or providing services,including,but not limitedto, emissionslimits and permitting requirements imposed by the California Air Resources Board (CARB). Vendor shall speci?cally be aware of the CARB limits and requirements‘ application to “portable equipment,” which definition is considered by CARB to include any item of equipment with a fuel-powered engine.

Vendor shall indemnify City against any ?nes or penalties imposed by CARB or any other governmentalor regulatory agency for violations of applicable laws, rules and/or regulationsby Vendor, its subcontractors, or others for whom Vendor is responsible under its indemnity obligations provided for in this Agreement.

To the extent applicable,Vendor’s Services must account for, and fully comply with, all local, state and federal laws, rules and regulations that may impact water quality compliance, including, without limitation, all applicableprovisionsof the FederalWater PollutionControl Act (33 U.S.C. §§ 1300); the California Porter-Cologne Water Quality Control Act (Cal Water Code §§ 13000- 14950); laws, rules and regulations of the EnvironmentalProtection Agency, the State Water Resources Control Board and the Santa Ana Regional Water Quality Control Board; the City’s ordinancesregulating discharges of storm water; and any and all regulations, policies, or permits issued pursuant to any such authority regulating the discharge of pollutants, as that term is used in the Porter—Cologne Water Quality Control Act, to any ground or surface water in the State. i. Failure to comply with the laws, regulations and policies described in this Section is a violation of law that may subject Vendor or City to penalties, ?nes, or additionalregulatory requirements. Vendor shall defend, indemnify and hold the City, its directors, of?cials, of?cers, employees, volunteers and agents free and harmless, pursuant to the indemni?cation provisions of this Agreement, from and against any and all ?nes, penalties, claims or other regulatory requirements imposed as a result of Vendor’s non-compliance with the laws, regulations and policies described in this section, unless such noncompliance is the rcsult of the sole established negligcncc, willful misconduct or active 00092061.2

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CITY OF HEMET 2023
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negligence of the City, its officials, officers, agents, employees or authorizedvolunteers. ii. In additionto any otherstandardof care requirementsset forth in this Agreement, Vendor warrants that all employees and subcontractors shall have sufficientskill and experience to perform the Services assigned to them without impacting water quality in violation of the laws, regilations and policiesdescribedin this section. Vendor further warrants that it, its employees and subcontractorswill receive adequate training, as determinedby City, regarding the requirements of the laws, regulationsand policies describedin this section as they may relate to the Services providedunderthis Agreement. Upon request, City will provide Vendor with a list of training programs that meet the requirements of this paragraph.

SECTION14. PREVAILING WAGE LAWS
(a) Vendor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section l6000, et seq., (“Prevailing Wage Laws”), which require the payment of prevailing wage rates and the performance of other 5 NA req
‘ on “public works” and “maintenance” projects. 2'
if the Services are being performed as part of an applicable “pub c works” or oject, as de?ned by the Prevailing Wage Laws, and , D065Nri r
,
V M V the total compensationis one-thousanddollars($1,000) or more, Vendor agrees to y comply with such Prevailing Wage Laws. City shall provide Vendor with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Vendor shall make copiesof the prevailingrates of per diemwages for each craft, classi?cationor type of worker needed to execute the Services available to interestedparties upon request, and shall post copies at the Vendor’s principal place of business and at the project site. Vendor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and hannless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. It is the intent of the Parties to effectuate the requirements of sections 1771, 1774, 1775, 1776, 1777.5, 1813, and 1815 of the LaborCode within this Agreement, and Vendor shall therefore complywith such LaborCode sectionsto the fullest extent required by law. (b) [ _
H
, the Services are being performed as part of an
applicable pu 1c wor s or “maintenance” project, then pursuant to Labor Code Sections 1725.5 and 1771.1, the Vendor and all subcontractors must be registeredwith the Department of Industrial Relations (“DIR”). Vendor shall maintain registration for the duration of this Agreement and require the same of any subcontractor. This Agreement may also be subject to compliance monitoring and enforcement by the DIR. It shall be Vendor’s sole responsibilityto comply with all applicableregistration and labor compliance requirements.

SECTIONI5. NONDISCRIMINATION
Vendor and subcontractors shall not unlaw?illy discriminate, harass or allow harassment against any person because of sex, sexual orientation, race, color, religious creed, marital status, denial of family and medical care leave, ancestry, national origin, medical condition (cancer/ genetic characteristics), age (40 and above), disability (mental and physical) including HIV and AIDS, denial of pregnancy disability leave or reasonable accommodationin connectionwith or related to the performance of this Agreement. Vendor and subcontractors shall comply with the provisions 0009206] ,2

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CITY OF HEMET 2023
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of the Fair Employment and Housing Act (Gov. Code, § 12900 et seq.) and the applicable regulations promulgated thereunder (Cal. Code of Regs, tit. 2, § 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, § 12990 (a)—(f),are incorporated into this Agreement by reference and made a part hereof as set for in full (Cal. Code ofRegs, tit. 2, § 7285.0, et seq.). Vendor shall include the non-discrimination and compliance provisions of this section in all subcontracts to perform work under this Agreement.

SECTIONI6. SAFETY
Vendor shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Services, the Vendor shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. Safety precautions as applicable shall include, but shall not be limited to:
i. Adequate life protection and lifesaving equipment and procedures; ii. Instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, con?ned space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and iii. Adequate facilities for the proper inspection and maintenance of all safety measures.

SECTIONI 7. ACCO UNTING RECORDS
Vendor shall maintain complete and accurate records with respect to all costs and expenses incurredunder this Agreement. All such recordsshall be clearly identi?able. Vendor shall allow a representative of City during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Vendor shall allow inspection of all work, data, documents, proceedings,and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement.

SECTION18. DISPUTES
Should any dispute arise respecting the true value of any work done, of any work omitted, or of any Additional Work which Vendor may be required to do, or respecting the size of any payment to Vendor during the performance of this Agreement, Vendor shall continue to perform while said dispute is decided by the City. If Vendor disputes the City’s decision, Vendor shall have such remedies as may be provided by law. City reserves the right to employ other vendors in connection with the Goods and/or Services provided under this Agreement.

SECTIONI 9. INDEMVIFICATION
(a) To the fullest extent permittedby law, Vendor shall indemnify, protect, defend (with legal counsel reasonably acceptable to City) and hold harmless City and any and all of its elected and appointed officials, officers, employees, representatives and agents (“Indemnified Parties”) from and against any and all claims, actions and proceedings(whether at law or equity, administrative or judicial), demands, orders, judgments, losses, injuries(including, without limitation, injury to or death of an employee of Vendor or subcontractors), liabilities of every kind (including, without limitation, incidental and consequential damages, court costs, and litigation expenses, and fees of expert consultants or expert witnesses incurred in connection therewith and cost of investigation), damages, costs and expenses, including attomey’s fees and costs, (collectively "Claims") that arise out of, pertain to, or relate to, directly or indirectly, in whole or in part, the Goods and/or Services provided by Vendor, its of?cers, agents, employees, representatives, subcontractors, anyone 00092061.2

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(b)
SECTION20.

CITY OF HEMET 2023 RequestforProposal
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directly or indirectly employed by any of them, or anyone that they control. Vendor’s duty to indemnify, protect, defend and hold harmless Indemni?ed Parties, shall not include any Claims arising from the sole negligence or willful misconductof the Indemni?edParties.

Vendor agrees to obtain executedindemnity agreements with provisionsidenticalto those set forth here in this section from each and every sub consultant, subcontractor or any other person or entity involved by, for, with or on behalf of Vendor in the performance of this Agreement naming the Indemni?ed Parties as additionalindemnitees. In the event Vendor fails to obtainsuchindemnity obligations from others as required here, Vendor agrees to be ?illy responsible according to the terms of this section. Failure of City to monitor compliance with these requirements imposes no additional obligations on City and will in no way act as a waiver of any rights hereunder. This obligation to indemnify and defend City as set forth herein is binding on the successors, assigns or heirs of Vendor and shall survive the terminationof this Agreement and this section.

INSURANCE
Vendor agrees to obtain and maintain in full force and effect during the Term of this Agreement the insurance policiesset forth in Exhibit “D” “Insurance” and made a part of this Agreement. All insurance policies shall be subject to approval by City as to form and content. These requirements are subject to amendment or waiver if so approved in writing by the City Manager. Vendor agrees to provide City with copies of required policies upon request.

SECTION21.
la)
(b)
(0)

TERMINATION OFAGREEMENT
City may terminate this Agreement, with or without cause, at any time by giving written notice of terminationto Vendor. In the event such notice is given, Vendor shall cease immediately all work in progress.

Vendor may terminate this Agreement for cause at any time upon thirty (30) days written notice of terminationto City.

If either Vendor or City fail to perform any material obligation under this Agreement, then, in addition to any other remedies, either Vendor, or City may terminate this Agreement immediately upon written notice.
(d) Upon terminationof this Agreement by either Vendor or City, all property belonging exclusively (6)
SECTION22.
to City which is in Vendor’s possession shall be returned to City. Vendor shall furnish to City a ?nal invoice for work performed and expenses incurredby Vendor prepared as set forth in Section 6 “Method of Payment and Invoicing” of this Agreement. This ?nal invoice shallbe reviewed and paid in the same manner as set forth in Section 6 “Method of Payment and lnvoicing” of this Agreement.

Upon written notice, City may suspend all or any portion of Vendor’s performance under this Agreement at its sole option and for its convenience for a reasonableperiod of time not to exceed six (6) months. City will pay to Vendor a sum equivalent to the reasonable value of the services satisfactorily providedup to the date of suspension.City may rescindthe suspensionprior to or at six (6) months by providing Vendor with written notice of the rescission, at which time Vcndor would be required to resume performance in compliance with the terms and provisions of this Agreement. Vendor will be entitled to an extension of time to complete performance under this Agreement equal to the length of the suspensionunlessotherwiseagreedto inwriting by the Parties.

NOTICES
0009206] .2

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CITY OF HEMET 2023 RequestforProposal
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All notices requiredor permittedto be given under this Agreement shallbe in writing and shall be personally delivered, or sent by telecopier or certi?ed mail, postage prepaid and return receipt requested,addressedas follows:

To City: City of Hemet
Attn: City Manager
445 E. Florida Ave
Hemet CA 92543
To Vendor: [
Attn:

HonDuringMam-l-enotnc¢
MS. Candacestmlg
P0 PM 19231;
sam Diego CA"l?.l4(a
Notice shall be deemed effective on the date personallydelivered or transmittedby facsimile or, if mailed, three (3) days after deposit of the same in the custody of the United States Postal Service.

SEcTI0N23. BINDINGEFFECT
This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the Parties.

SECTION24. ASSIGNMENT
Vendor shall not assign, hypothecate or transfer, either directly or by operation of law, this Agreement or any interest herein without the prior written consent of the City. Any attempt to do so shall be null and void, and any assignees, hypothecates or transferees shall acquire no right or interest by reason of such attemptedassignment, hypothecationor transfer.

SEcTI0N25. WAIVER
Waiver by any Party to this Agreement of any term, condition, or covenant of this Agreement shall not constitute a waiver of any other term, condition, or covenant. Waiver by any Party of any breach of the provisions of this Agreement shall not constitute a waiver of any other provision nor a waiver of any subsequent breach or Violation of any provision of this Agreement. Acceptance by City of any Goods or Services shall not constitute a waiver of any of the provisions of this Agreement.

SECTION26. AUTHORITY T0 EXECUTE
The person or persons executing this Agreement on behalf of Vendor represents and warrants that he/she/they has/have the authority to so execute this Agreement and to bind Vendor to the performance of its obligations hereunder.

SECTION2 7. ADMINISTRAT1oN AND IMPLEMENTATION
This Agreement shall be administeredand executed by the City Manager or his or her designated representative. The City Manager shall have the authority to issue interpretations and to make amendments to this Agreement, including amendments that commit additional funds, consistent with Section 28 “Amendment” and the City Manager’s contracting authority underthe Hemet Municipal Code.

SECTION28. AMENDMENT
No amendment to or modi?cation of this Agreement shall be valid unless made in writing and approved by Vendor and by City. The City Manager shall have the authority to approve any 00092061.2

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CITY OF HEMET2023
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amendmentto this Agreement if the total compensationunderthis Agreement, as amended, would not exceed the City Manager’s contracting authority under the Hemet MunicipalCode. All other amendments shall be approved by the City Council. The Parties agree that the requirement for written modi?cations cannot be waived and that any attemptedwaiver shall be void.

SECTIONZ9. CONFLICTSOFINTEREST
(a) Vendor covenants that neitherit, nor any officer or principalof its ?rm, has or shall acquire any interest, directly or indirectly, which would con?ict in any manner with the interests of City or which would in any way hinder Vendor’s ability to provide the Goods and/or Services. Vendor further covenants that in the performance of this Agreement, no person having any such interest shall be employed by it as an of?cer, employee, agent or subcontractor without the express written consent of the City Manager. Vendor agrees to at all times avoid con?icts of interest or the appearance of any con?icts of interest with the interests of City in the performance of this Agreement. (b) City understands and acknowledges that Vendor is, as of the date of execution of this Agreement, independentlyinvolved in providing non-related goods and/or servicesto other governmental agencies and private parties. Vendor is unaware of any stated position of City relative to such projects. Any future position of City on such projects shall not be considered a con?ict of interest for purposes of this section. (c) City understands and acknowledges that Vendor will, provide non-related goods and/or services for other governmentalagencies and private partiesfollowing the completionof providing the Goods and/or Services under this Agreement. Any such future goods and/or services shall not be considered a con?ict of interest for purposes of this section.

SECTION30. LAW TO GOVERN; VENUE
This Agreement shall be interpreted, construed and governed according to the laws of the State of California. ln the event of litigation between the Parties, venue in state trial courts shall lie exclusively in the County of Riverside, California. In the event of litigation in a U.S. District Court, venue shall lie exclusively in the Central District of California, in Riverside.

SECTION31. ATTORNEY’SFEES, COSTSANDE}G’ENSES
In the event litigation or other proceeding is required to enforce or interpret any provision of this Agreement, the prevailing Party in such litigation or other proceedingshall be entitled to an award of reasonable attomey’s fees, costs and expenses, in addition to any other relief to which it may be entitled.

SECTION32. ENTIREAGREEMENT
This Agreement, including the attached exhibits and addendums, along with any amendments thereto, is the entire, complete, ?nal and exclusive expression of the Parties with respect to the matters addressedtherein and supersedesall other agreements or understandings, whether oral or written, or entered into between Vendor and City prior to the execution of this Agreement. No statements, representationsor other agreements, whether oral or written, made by any Party which are not embodied herein shall be valid and binding.

SECTION33. SEVERABILITY
00092061.2

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CITYOF I-{EMET 2023 RequestforProposal
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If any term, condition or covenant of this Agreement is declared or determined by any court of competent jurisdictionto be invalid, void or unenforceable, the remaining provisions of this Agreement shall not be affected therebyand the Agreement shall be read and construedwithoutthe invalid, void or unenforceable provision(s).

SECTION34. TIMEOFESSENCE
Time is of the essence for each and every provision of this Agreement.

SECTION35. FEDERALPROVISIONS
$\ ]When funding for the Servicesis provided, in whole or in part, by an agency of the federal government, Vendor shall also fully and adequately comply with the provisions included in Exhibit “E” (“Federal Requirements”) attached hereto and incorporatedby reference. With respect to any con?ict between such Federal Requirements and the terms of this Agreement and/or the provisionsof state law, the more stringentrequirementshall control.

N/Pr
[SIGNATUREPAGE FOLLOWS]
00092061.2

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CITY OF HEMET2023
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GOODSAND SERVICESAGREEMENT
FOR

BETWEENTHE CITYOF HEMETAND
IN WITNESS WHEREOF, the Parties hereto have executedthis Agreement on the date and year ?rst-above written.

CITY OF HEMET
Mark Prestwich
City Manager
ATTEST:

CITY CLERK
By:

APPROVED AS TO FORM:

CITY ATTORNEY
By:

VENDOR
By: \-\oA Duong(V\(M’t€Mnc£
Its: 0"“
000917402
SignaturePage 225 of 344 Page

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EXHIBIT “A”

SCOPE OF SERVICES
Exhibit A — Scope of Services Page 1

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EXHIBIT “B”

COMPENSATION
Compensationfor the Servicesshall not exceed
ExhibitB - Compensation Page 1

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EXHIBIT “C”

SCHEDULE OF PERFORMANCE
ExhibitC — Scheduleof Performance Page 1

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1 | P a g e

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Table of Contents
Cover Letter PAGE-3
Experience & Company Overview PAGE-4
References PAGE-5-6
Management Resume PAGE-7-8
Policies / Procedures & ServicesPAGE- 9-22
Cost Section PAGE-23-32

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Merchants Building Maintenance is a family owned and
operated company with more than 5,000 employees
and annual sales of more than 75 million dollars.

Merchants is one of the largest janitorial service
companies in the west. Our size and scope allow us to
be cost effective while our commitment to quality and
service make us exceptional.

Merchants is headquartered on the West Coast with
branch offices in nine western states. Our regional
offices enjoy the autonomy that allows them to compete
regionally by using applicable pay rates, benefits and
standards of their unique geographic area. Regional
managers and supervisors are free to determine
strategies and actions that reflect the needs of their
local clients with the support of the home office.

Merchants offers a full complement of
janitorial and window cleaning services. In
addition, our sister companies Merchants
Metal and Stone Restoration, Merchants
Engineering, Merchants Environmental and
Merchants Landscaping Services provide our
clients the option of a multitude of services
under one corporate banner.

Since our founding we have committed
ourselves to providing quality service, as a
result we have compiled a portfolio of loyal
and distinguished customers who have
stayed with us year after year.
▪ Founded in 1961
▪ Family owned and operated
▪ 5,000+ Employees
▪ $75,000,000 Annual Sales
We would be happy to introduce you
to our team and give you a firsthand
look at our performance.
“Customer satisfaction and
retention is a true measure of our
success.”

COMPANY OVERVIEW
Our History

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REFERENCE SUBMITTAL FORM

Firm #1 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #2 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #3 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Life Stream
384 West Orange Show Road, San Bernardino, CA 92408
Michelle Roberson (909) 885-6503
10/12/2003 Present
City of La Quinta
78495 Calle Tampico, La Quinta, CA 92253
Alfred Berumen (760) 777-7022
07/01/2018 Present
City of Moreno Valley
07/01/2019 Present
14177 Frederick Street, Moreno Valley, CA 92553
Felicia London (951) 413-3195
Janitorial Cleaning Services of various city facilities.

Janitorial Cleaning Services of various city facilities, including carpet cleaning, floor care and quarterly window cleaning for all sites.

Janitorial Cleaning Services and Dayporter Services of multiple facilities in Inland Empire and Riverside County including carpet cleaning, floor care and quarterly window cleaning for all sites.

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Firm #4 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #5 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

City of Ontario
1333 S. Bon View Avenue, Ontario, CA 91761
Vivian Quintana (909) 395-2623
City of Palm Desert
73510 Fred Waring Drive, Palm Desert, CA 92260
Randy Chavez (760) 776-6462
07/01/2022 Present
10/01/2019 Present
Janitorial Cleaning Services of various city facilities, including carpet cleaning, floor care and quarterly window cleaning for all sites.

Janitorial Cleaning Services of various city facilities including carpet cleaning, floor care and quarterly window cleaning for all sites. 17

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POMONA OFFICE: (909) 622‐8260  [email protected] Angel Meza‐ Regional Vice President:

Cell: (213) 494‐8805 Email: [email protected]
30 Years of service
Oversees all operational aspects including distribution operations. Develops business plans and ensures productivity goals, customer care, & growing and sustaining the structural support. Develop forecasts, financial objectives and business plans.

Oversees Over 1000 accounts in the Inland Empire in Southern California Oversees over 500 accounts in the San Diego County in Southern California Oversees Over 250 accounts in the Las Vegas in Nevada
Alicia Velazquez – Branch Manager
Cell: (909) 928 – 0700 Email: [email protected]
12 Years of Service
Oversees all the operations and contract management, providing the link between the front office and the operations staff. Handles client relations and ensures that each clients’ individual needs are being met on a consistent basis.

Oversees over 500 accounts in the East Los Angeles County and Inland Empire including a variety of accounts from banks, utility sites, schools, government facilities.

Rogie Meza – Operations Manager:

Cell: (909) 817‐6419 Email: [email protected]
10 Years of Service
In charge of all operations activities from day porters, night cleaners, and specialized utility crew. Oversees the area managers in charge of the accounts and aids with training and day to day maintenance of the accounts.

Provides any work orders to the main office and ensure that service is provided in the highest quality and most timely matter.

Oversees over 300 accounts in the Inland Empire including a variety of accounts from banks, utility sites, schools, government facilities.

Management Resume

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Araceli de la Huerta – Customer Service Manager:

Cell: (951) 830‐1101 Email: [email protected]
10 Year of Service
Meets with our clients and conducts periodic quality control reports to ensure that we are providing the highest level of customer service for each account. Documents reports of specific walk throughs and sends them out to managements team to ensure that cleaning requests are completed.

Over 7 Years of ground experience as Area Manager and 3 Years as Quality Control, providing hands on experience to oversee quality work as required by clients. Assist in overseeing 500 Accounts and Client relationship in the LA County and Inland Empire.

Luis Sanchez – Area Manager:

Cell: (909) 263‐8028 Email: [email protected]
7 Years of service
Responsible for the direct field management of the night and daytime employees and conducts on‐site training for new employees. Conducts regular site visits to supervise nightly maintenance and aids when needed. Acts as a liaison between operations and maintenance crew.

Over 3 Years of experience as Account Lead and Floor Technician providing hands on experience to oversee quality work as required by clients and provide guidance and training to janitorial personnel.

Management Resume

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REGIONAL OFFICE LOCATIONS
Los Angeles
606 Monterey Pass Road
Monterey Park, CA 91754
(323) 881-6700
Northern California
852 66th Avenue
Oakland, CA 94621
(510) 957-0129
Texas
845 Isom Road
San Antonio, TX 78201
(858) 455-0163
Inland Empire
1995 W. Holt Avenue
Pomona, CA 91768
(909) 622-8260
Fresno
4747 N Bendel Ave, Ste 104
Fresno, CA 93722
(323) 881-6700
Utah
3030 South Main Street # 600
Salt Lake City, UT 84115
(801) 486-5822
Orange County
1639-C East Edinger Avenue
Santa Ana, CA 92705
(714) 973-9272
New Mexico
3700 Osuna Road NE
Albuquerque, NM 87109
(505) 377-3593
Arizona
1221 East Washington Street
Phoenix, AZ 85034
(602) 254-3646
San Diego
9555 Distribution Ave, Ste 102
San Diego, CA 92121
(858) 455-0163
Las Vegas
3021 S. Valley View Blvd.

Las Vegas, NV 89102
(702) 384-3360
Colorado
7000 E 58th Avenue #1
Commerce City, CO 80211
(303) 615-9310

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OUR CERTIFICATES
Women Owned Business Certification
Merchants Building Maintenance is certified as
a Women-Owned Business by the Women’s
Business Enterprise National Council.

WBENC's world-class certification is accepted
by more than 1,000 corporations representing
America's most prestigious brands, in addition
to many states, cities and other entities.

WBENC Certification validates that a business
is 51 percent owned, controlled, operated, and
managed by a woman or women. To achieve
WBENC Certification, women owned
businesses complete a formal documentation
and site visit process which is administered by
one of WBENC's 14 regional partner
organizations.

CIMS & CIMS Green Building Certification with Honors
Merchants Building Maintenance has been
awarded both CIMS and CIMS Green Building
Certification with Honors. With these
certifications, Merchants has established its
capability to deliver not only consistent quality
service but also to provide green cleaning
services and help customers achieve points
under the LEED Green Building Rating System.

These certifications give us the tools and
programs to boost productivity while continuing to
provide high quality, sustainable services that
protect occupant health and meet customer
demands. Our CIMS certifications help us better
run our contract cleaning service by positioning
our employees as experts in their field.

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In order to deliver a consistently valuable service
to our customers, we believe we must “inspect
what you expect.” We provide incentives to all
levels of our organization to help foster a culture
of quality service. We set high standards and
continually measure our performance to maintain
those standards. We utilize advanced and refined
processes to deliver high quality cleaning to each
of our clients.

In addition to our ongoing management and
supervision, Regular Daytime Inspections are
conducted by one of our full-time quality control
representatives on as frequent of a basis as the
client requires, whether that be weekly, monthly or
quarterly. The result of these inspections, along
with any comments by your personnel or tenants,
will be reported immediately to management for
our prompt action and follow through.

Our quality control inspectors are independent of line management and supervision. This independence allows them to be as objective as possible in their assessment of the quality of the service.

The completed Quality Control Form is submitted
to the Branch Manager, Regional Operations
Manager and Regional Vice President of
Merchants after each visit to your facility. Our
management then evaluates the information and
takes any corrective actions that may be needed
to rectify any areas of concern.

Our Quality Control Inspectors communicate
directly with your tenants or personnel and make
sure that their concerns are addressed before they
become a problem. Their requests are noted on
the report which can be made available to you so
that you are aware of them.

QUALITY CONTROL FORM
Our Quality Control Form is specially created to meet the needs of each customer location. Each of our employees is educated on the quality control procedures to keep the level of service and communication to our standards. We carefully document all processes of the site inspection to ensure the quality of our services.

QUALITY CONTROL & PERFORMANCE
We Inspect What You Expect

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Our employees use emails, phone calls, and personal visits to respond to tenant and managements’ requests, to document concerns and work completed or work to be completed. Our field personnel have smartphones for prompt notification and action response time. These reports can be requested and sent within minutes via email or fax, whichever is preferred by our customers.

We use WinTeam for our tracking, reporting
and accounting. This software is designed
specifically for building service contractors.

The system includes modules for payroll,
supplies, job costing and work scheduling. We
provide our on-site management with computer
hardware and software in order to operate with
optimal efficiency.

With these tools on-site, we can be more
responsive and have better control over
periodic cleaning tasks. The results of these
inspections are normally reviewed with the
Branch Manager and then input into our
inspection system to be posted to the online
spreadsheet.

These reports are reviewed with the area
management and supervision and are followed
up on that night.

QUALITY CONTROL & PERFORMANCE
Inspections & Reporting

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We enter and track work orders from inception to completion. The status of open requests that are scheduled can be reviewed and updated in real time via smartphone or computer. Work orders are generated and dispatched by our staff via email to be sent to our on-site management and supervision.

Once the work order is completed, it can be closed immediately within the field.

TRACKING ACCOUNTABILITY PERIODIC SERVICES ITINERARY
All work requests clearly define who is responsible
for the work and the time that is involved in
completion. All requests are time stamped, and
automatic escalations are triggered by that time,
notifying management.

This report provides an itinerary of all the
upcoming periodic cleaning tasks for the Project
Management Team. It is an invaluable tool for
making sure that these scheduled tasks are
completed. A copy of this report is kept on-site in
the log book with a copy sent to your office and
our corporate office.

COMMUNICATION
As the requested cleaning tasks are completed
and work orders are closed, the reporting system
is updated. Supervisory personnel follow up on
service issues and requests to ensure all work is
completed to our high standards. Any problems
that emerge from this follow up are immediately
corrected and the communication loop is then
closed only when our customers are absolutely
satisfied.

QUALITY CONTROL & PERFORMANCE
Work Order Tracking

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TEAM CLEANING
The trend in the cleaning industry today is Team
Cleaning. In team cleaning, individuals are
specialists. Each member is responsible for a
specific duty rather than performing the removal of
trash, dusting, vacuuming, and restroom cleaning
within a given area or zone. Within a building, a
group of specialists moves through in a systematic
method performing specific cleaning tasks. Although
there are four types of specialists, a team can be
comprised of the appropriate number of specialists
for the building’s size and cleaning specifications.

The objective is to build a synergistic team that
blends resources to accomplish an organization’s
goal.

The team’s focus is to enhance the image of the
facility while simultaneously cleaning effectively,
efficiently, and safely.

Each team member is assigned specific tools
and a job card. The job card lists cleaning tasks,
core areas for detail work, designated times, and
the specialist’s job description (see enclosed).

Each member has a thorough knowledge of
his/her functions and responsibilities. As they
move through the building, each member is
checking and being checked to reduce the
number one complaint - missed trash
receptacles.

LESS TRAINING DOUBLE-CHECK SYSTEM
Educating team cleaning specialists requires onefourth the time of normal training. The cleaning worker has a limited number of duties to learn and
can develop efficiency. Furthermore, when a person
is absent, the supervisor only needs to demonstrate
the duties of the missing specialist. In zone cleaning, a supervisor must teach each new person every task
involved in the building.

Team members are checking each other’s work
as they clean. For example, the Vacuum
Specialist follows the Light Duty Specialist and
will check for missed trash cans before
vacuuming the room. The odds that two
members of a team will miss a task are minimal.

MOTIVATION
Custodians are alone in zone cleaning, but when
the team members are working together, they
cross each other’s paths. There is an opportunity
to communicate and help other members on their
team if there is an extra dirty area or one
member falls behind. The team has a sense of
community, which is reflected in the quality of the
work performed.

LESS WASTED SUPERVISION TIME
If a supervisor needs to find a cleaning worker in the
building, the job card indicates the time and location
of the custodial worker. This is easier than searching
the entire floor or building for individuals. To check
the team-cleaned building, the supervisor spot
checks two floors and a couple restrooms and
he/she can judge the overall quality without checking
the entire building. MORE TIME
Time is the currency of our industry, and
everyone needs more of it. Team cleaning is
faster and allows additional time for other
cleaning functions to enhance the overall image
of the building, or labor hours can be reduced to
enable management to become more
competitive in the marketplace.

COMMUNICATION
Team members communicate more easily and more
often than people working in zones. They are
working together for a common cause, helping each
other accomplish defined objectives.

PERSONNEL PRACTICES
Total Quality Management Approach

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10 | P a g e

OUR MANAGERS
Merchants management group is a knowledgeable
team with many decades of experience dedicated to
providing efficient, quality performance and
maintenance of our contract obligations. Our
management works closely with all levels of our
supervision and your representative to ensure
customer satisfaction.

Our managers have proven leadership skills
including planning, organizing, leading and
coordinating activities. They establish goals and
focus on communicating those goals to their staff
to accomplish them. Participation in management
techniques, employee relations and hands on
field training are all part of the Merchants
Building Maintenance management program.

OUR SUPERVISORS
Merchants supervisors oversee the productivity and progress of employees who report directly to them.

Supervision is a management activity and supervisors have a management role in the organization. Our supervisors use the following methods to support employees’ efforts:
• Management skills - make decisions, plan, problem solve and delegate. • Organize their department and teams.
• Design new job roles if needed.
• Hire and train new employees.
• Observe employee performance and provide feedback.
• Adhere to personnel practices.

EMPLOYEE RELATIONS MANAGER
Our in-house Employee Relations Manager (ERM) is
designated primarily to the employees in the field.

Open lines of communication are encouraged with
team building in mind as well as individual attention.

The ERM makes frequent site visits and conducts
regular training and is available for clerical questions, problem resolution, translation and general inquiries.

The ERM is also in charge of the ESL (English as
a Second Language) program that is available to
all Merchants employees who may want to
advance their language skills to better
communicate with our clients.

PERSONNEL PRACTICES
Management, Supervision and Quality Control

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Training Topics for Managers, Supervisors, and Cleaners include:
▪ Customer Service
▪ Product Safety Handling
▪ Tools, Equipment, and Supply Management
▪ Problem Resolution
▪ Employee Relations
▪ Management Skills

MANAGEMENT TRAINING SUPERVISOR TRAINING
Each of our managers is trained within the
Merchants Building Maintenance business
guidelines. Participation in management
techniques, employee relations and hands on field
training are all part of the management program.

Our management group is a knowledgeable team
with many decades of experience dedicated to
providing efficient, quality performance and
maintenance of our contract obligations. Our
management works closely with all levels of our
supervision and your representative to ensure
customer satisfaction.

Our supervisor training program is
comprehensive. Cleaners in supervisory positions
participate in ongoing training with our supply
vendors and then bring their knowledge back to
the site and train the individual janitors. We
encourage promotion from within and allow
opportunity for our cleaners to advance to
supervisory positions once evaluated for ability
and desire to do so.

CLEANER TRAINING
Merchants uses an easy to follow format to train
employees on cleaning effectively and safely. Our
Trainer’s guide includes the following steps:

1. Explain - Visual aids as well as live
instruction are given on how to prepare
and be safe for the task about to be
completed.

2. Show - Employees wa tch a live
demonstration from the trainer on how to
properly clean the specific area.

3. Do - Employees get to do the work
themselves with hands on training

4. Review - The work is reviewed and any
additional professional tips are given.

PERSONNEL PRACTICES
Management, Supervision and Quality Control

13.M

HIRING PRACTICES
Selection: Merchants Building Maintenance personnel are carefully screened and selected by our full-time personnel department. Our procedures include contact with prior employers, driving background check and personal interviews. Merchants Building Maintenance is an equal opportunity employer and we participate in affirmative action practices.

SELECTION PROCESS REQUIREMENTS
▪ Completion of MBM application
▪ Completion of right to work in the United States documents ▪ Passing our background check
▪ Passing any addiitonal screenings as requested by our clients

SECURITY RETENTION
Our employees are fully instructed in the proper
use of keys, locked or otherwise secured areas
and any special alarm systems in use at your
facility. We also report any unusual activity or
oversights that we may notice while doing our
regularly scheduled work.

To attract professional workers with a good work
ethic and to ensure employee retention, pay rates
and benefits reflect the highest standards in the
region. All Merchants Building Maintenance
employees receive vacation benefits. In
geographic areas governed by collective
bargaining agreements, benefits include health
coverage, sick leave and pension.

BACKGROUND CHECK POLICY
Merchants performs a background screening on
every employee before they are hired. In order to
be hired by Merchants, our employees must pass
these background investigations. We use an
outside vendor for our background investigations
called Credential Check. The approved applicant
signs the Authorization form that allows Merchants
Building Maintenance to run the background
check.

We run a criminal search through Credential
Check that captures both misdemeanors and
felonies. Our protocol for running these searches
during the hiring process is to search for both
felonies and misdemeanors, and all potential
employees will be screened according to these
practices. All individuals have a National Crime
background investigation done. The National
Crime background examines felony conviction as
well as Registered Sex Offender enrollment.

Additionally, Motor Vehicle reports are a separate
feature of this check and will be run on any of our
employees that will be required to drive company
vehicles at a customer location.

PERSONNEL PRACTICES
Hiring and Background Screening Procedures

PERSONNEL PRACTICES
Hiring & Background Screening Procedures

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MAINTAINING A SAFE AND HEALTHFUL ENVIRONMENT
Creating a safe work environment enables us to realize cost savings which we use to fund our Safety Training Program. The fund pays for our Safety and Training Manager, Worker’s Compensation Bonus, and our Safety Lotto. A partner who understands the value that these systems can add to your facility and operations is crucial to the success of the program.

SAFETY DEPARTMENT SAFETY TRAINING
Our in-house Safety Director is a specialist in the
field of work place safety and is accessible to the
employees and our clients. In addition, he
conducts on-site inspections to guarantee that the
procedures are being administered properly.

All employees receive an employee orientation
and training manual with live instruction and
demonstrations of the procedures.

DRIVER SAFETY PROGRAM
Driver record checks are performed before any
employee begins driving a company vehicle. A
valid driver’s license is a mandatory requirement.

Each vehicle is numbered and is equipped with a
GPS tracker system which is monitored by our
Safety Department.

MONTHLY MEETINGS
Driver record checks are performed before any
employee begins driving a company vehicle. A
valid driver’s license is a mandatory requirement.

Each vehicle is numbered and is equipped with a
GPS tracker system which is monitored by our
Safety Department.

OSHA
To ensure OSHA requirements are being met, we
use and monitor a tracking log at each of our
locations.

SAFETY PROGRAMS
Training & Certifications

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MERCHANTS SAFETY LOTTO
A cornerstone of our safety awards program is
our Safety Lotto. Every month we distribute
Safety Lotto cards that have a safety message
on top of the card. Our employees sign and
return the bottom of the cards and return that
portion to their supervisor or manager. The cards
are placed in a raffle and the winning cards for
the $50, $100, $250, $500 and $1,000 prizes are
awarded.

The employees are eligible for larger prizes if the
members of their team or branch have not had
an injury in the prior month. This creates an
environment where employees want to work
safely and they also make sure that the other
members of their team work safely.

Every year Merchants Building Maintenance raffles off a new car as well as lots of new computers and cash to our employees.

To be eligible to win, an employee simply needs to have had no injuries in the prior year. This program has been hugely successful at increasing our employee’s awareness of safety on the job. No other cleaning company has a safety awards program that even comes close.

SAFETY PROGRAMS
Safety Awards Program

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Carpet Cleaning
Merchants has a variety of carpet care options to best suit the needs of your facility. From carpet shampooing to extraction with our specialized truck mounted extractor, we have the ability to service a wide range of carpet needs.

Green Cleaning
We Make Going Green Easy! Merchants is dedicated to promoting Green Cleaning and helping to create a healthy environment. We are proud to be a member of the U.S. Green Building Council, utilizing products and procedures to earn points toward LEED certification.

Floor Care
Merchants offers a wide range of floor care solutions to our clients. We have a dedicated team of specialized individuals who use state of the art equipment and procedures to provide carpet extraction, hard surface floor care, and pressure washing services.

Window Washing
Merchants Window Washing division safely and effectively cleans and maintains windows with the least disruption to you and your tenants. We also specialize in removal of mineral deposits and this process involves application of a sealer which minimizes recurrence.

Pressure Washing
Merchants has the equipment and specially trained employees to meet all your pressure washing needs. We also offer water reclamation services as a complement to all pressure washing projects.

Merchants
Building
Maintenance Carpet
Cleaning
Green
Cleaning
Floor Care
Window
Washing
Pressure
Washing

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Item Description Item Image Item Description Item Image Item Description Item Image #74 Brand Scrubbing
Sponge
Metal Clip Wood Dust Mop
Handle
Rubbermaid 32 Gal.

Round Brute® Trash
Container without Lid
Plastic Porter Broom Latex Disp Glove Powder
Free
Rubbermaid Wringers
Yellow
Waxie Plastic Lobby Dust
Pan
Dustcare Cleaning Dusting
Cloths YellowTreated
Rubbermaid® Brute®
Round Twist On/Off
Dolly, Black
Spring Grip Mop Handle
GLANCE NA - Glass &
Multi-Surface Cleaner NonAmmoniated
Unisan Exendable
Lambswool Duster
Round Bowl Brush
Crew, Na Sc Non-Acid Bowl
And Bathroom Disinfectant
Cleaner
Rubbermaid Floor Sign
"Caution, Wet Floor"
24 oz Plastic Bottles
Stride Citrus HC 3, Smart
Dose/TRU, Neutral Floor
Cleaner
Proteam Provac Fs
Backpac Vac
Trigger Sprayers Virex, Tb Disinfectant
Cleaner CS 12/Ct
Rubbermaid Blue Blend
Cut End Mops
Dust Mop Flame Rubbermaid Brute® Caddy
Bag, Yellow
Site Safety Sign With
Closed For Clean
ELE Sanitaire SC679J 12-
IN Upwright Vacuum Plastic Porter Broom Waxie Solsta Nexgen Dispenser Mega Brute Mobile Waste
Collector Rear Fixed Wheel Cart Microfiber Towels
18

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Item Description Item Image Item Description Item Image NSS 20in Charger 1500
Burnisher
Aluminum Extention
Handle W Round
Duster Head
Advance PBU Series 21
Propane Powered Burnisher
Stainless Steel Window
Squeegee
Advance Portable Extractor
With Deep Heated Cleaning
Performance
Combo
Squeegee/Washer
NSS Colt Cord-Electrc Wet/Dry
Vacuum
Extension Pole - 3
Section
Waxie Problitz 3-Speed
Airmover Cleaning Clamp
Waxie Super Gloss Floor Finish Sieve For Super Bucket
Waxie Rug-Brite Rug &
Upholstery Shampoos
Aluminum Step
Ladder
Bravo 1500 Plus Uhs Floor
Stripper Bib
Orange Standard
Extension Cord
Hot Recycled Water Pressure
Washer Brute Bucket
Rubbermaid Blue Blend Cut
End Mops

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SECTION VII

COST SHEET

1. In compliance with the Request for Proposal, the undersigned hereby proposes to furnish all labor, materials, and equipment, necessary for the proper completion of the work, in strict and complete accord with the Agreement, Special Conditions, and Scope of Services, at the prices set forth in this Cost Sheet for routine janitorial services at various City facility sites.

2. The undersigned as Proposer, hereby declares that he or she has carefully examined the locations of the proposed work generally described above and is familiar with the specifications and local conditions at the sites the work is to be done and also understands that all labor, materials, and equipment to be furnished, shall be for the price proposed.

3. The undersigned further agrees that failure to execute and file the Agreement or to file the required Faithful Performance Bond, or Insurance Certificates to the City within ten (10) calendar days after the date of the award of the Contract shall be sufficient cause for the annulment of the Award.

4. The Proposer shall set forth for each site, in clearly legible figures, a monthly cost for each site and an annual cost for all sites.

5. In submitting the Proposal, the Proposer offers and agrees that if the Proposal is accepted, the Proposer shall guarantee that all work performed under the Contract fully meets the requirements thereof as to quality of workmanship and materials furnished.

6. The Proposer
(Contractor's Name)
is a(n)
(Individual, Partnership, or Corporation)
If a corporation, incorporated under the laws of the State of .

If an individual, list the individual's name. If a partnership, list the names of all individuals and copartners composing the firm. If a corporation, state names of president, secretary, treasurer and chief executive officer below.
_

7. Receipt of Addenda No. (s) is hereby acknowledged. Proposal may be rejected if any issued addendum is not acknowledged.

Merchants Building Maintenance
Corporation
California
4

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MONTHLY
TOTAL $
$
$
$
Location Total
Square Feet
Daily Price
per Square
Foot
Days per
Week
Section Bid
Price per
Month
• PD Dispatch Operations Area
• PD Property Evidence Area
PD East Substation
GTF Building
GIT Building
PACT Building
Covell Building (Engineering & Fire Admin)
Hemet Public Library
1,400 7 Days
1- TH
2- T TH
1- W
1- T
1- M
2- T TH
3-Th F Sat
$
1,370 $
700 $
1,500 $
2,400 $
1,300 $
9,230 $
35,185
Public Works Yard Facilities:
• Admin Building
• Operations Building
• Main Shop Building
ANNUAL
TOTAL
2- T TH
2- T TH
2- T TH
Quarterly Service
Buff all hard floors Per Square Foot $
Shampoo all carpets, no bonnet cleaning Per Square Foot $ $
2,675
1,880
2,670

0.20 0.11
128,469.60
10,705.80

0.5982 837.50

0.1239 169.79

0.2081 145.64

0.0799 119.88

0.0725 173.91

0.092 119.88

0.0876 808.14

0.0526 $ 2,009.84

0.1256 335.98

0.0925 173.91

0.1258 335.98

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Semi-Annual
Clean, strip, refinish and polish all hard floors. Per Square Foot $ Shampoo all carpet, no bonnet cleaning Per Square Foot $ Wash all exterior windows, cost per pane Per Window Pane $

ON-CALL SERVICE RATES

SERVICE UNIT UNIT COST
Machine carpet cleaning, other than scheduled
requirement
Per Sq. Ft
Special Event Cleaning of one Meeting Room Per Sq. Ft
Special Event Cleaning of the Library kitchen,
2nd floor
Per Sq. Ft
Special Event Cleaning of the Library entry,
elevator, and four bathrooms
Per Sq. Ft
Labor for On-Call Services(Day)
8 a.m. – 5 p.m.

Per Hour
Labor for On-Call Services(Evening/Night)
5 p.m. – 8 a.m.

Per Hour
Labor for On-Call Services
Public Holidays
Per Hour
Stand by time 15 minutes Pro-rated
Chair cleaning Per Chair
Power wash concrete approach/sidewalk in
accordance with all laws & regulations
Per Sq. Ft
Power wash exterior building walls in accordance
with all laws & regulations
Per Sq. Ft

$ 0.20
$135.00 / Event
$227.00 / Event
$135.00 / Event
$25.00
$30.00
$30.00
$25.00
$8.00
$0.21
$0.21

7.50 0.20

0.38

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Company Information - Merchants Building Maintenance

1. Has your firm, or any officer or partner thereof, ever failed to complete a janitorial services contract? Yes No
If yes, give details, including dates: (Use another sheet of paper, if necessary)

2. Has your firm ever been assessed damages or penalties for failing to perform janitorial services in a satisfactory manner or for failing to complete a contract within the scope of work specified in the Contract Documents?
If yes, give details:

3. Does your firm have any ongoing investigations by any agency regarding violations of the State Labor Code, California Business and Professions Code, or other laws? No If yes, please explain:

4. Does your firm have any outstanding judgments, demands or liens resulting from violating the Business and Professions Code, the State Labor Code, the IRS, Civil or Criminal decisions:

No If yes, please explain:

5. Has your firm been cited for violations of OSHA Standards and Requirements within the past five (5) years? Yes, No If yes, please explain:

6. Person who inspected the City’s facilities for your firm:

Date Inspected:

Yes No
Yes
Yes
x
X
X
X
X
X
Name and Title: Angel Meza Regional Vice President

3/29/2023

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Omni Enterprise, Inc. – Janitorial Services RFP
1420 E. Edinger Ave Suite 111
Santa Ana, CA 92705
Direct: 714-801-4092
Office: 714-388-6664
Email: [email protected]
April 12, 2023
Candace Sunds, Procurement Administrator
City of Hemet
Ms. Candace Sunds:

Thank you for giving Omni Enterprise, Inc. the opportunity to submit our proposal to provide professional janitorial services to the various facilities in the City of Hemet, according to the requirements that are set forth in your RFP, which are hereby acknowledged.

Omni Enterprise, Inc. is the legal name of our company which will have contractual responsibility with the City of Hemet. Our address, phone number, and e-mail information can be found at the top of this letterhead. The person authorized to make representations for the company, sign on behalf of Omni Enterprise, Inc., and to bind a contract is myself, Dante N. Perez, President and CEO. I can be contacted via the information listed in the above right-hand corner, or by e-mail at [email protected]. I hereby attest that all information submitted in this proposal is true and correct. Additionally, Omni Enterprise endeavors to service and execute this project to the highest standard for the City of Hemet. Our entire organization stands behind this proposal and I consider myself personally responsible for our commitment to you. We acknowledge addendas and this proposal shall remain valid for 90 days.

Sincerely,
Dante N. Perez
President and CEO

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Table of Contents
Section I Page 3
Section II Page 7
Section III Page 10
Section IV Page 4

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Exceptions
None
Section 1 – Experience
Project Understanding and Workplan
Omni Enterprise, Inc. is a professional janitorial service company has been doing business for 14 years. Omni Enterprise, Inc. was founded in 2007 and incorporated in 2013 within the State of California. Our company specializes in daily custodial services, carpet cleaning, window washing, upholstery cleaning, pressure washing, stone floor cleaning, and parking lot cleaning services primarily for government contracts.

Our main clients are Orange County Parks, City of San Clemente, Orange County Health Agency, Orange County Public Libraries, California Department of Transportation, Orange County Public Works, Orange County Sheriff’s department, and various other cities within the County of Orange.

We understand the City’s goals are to acquire a contractor that will complete all tasks as scheduled and as requested per Scope of Work in the RFQ. Compared to our competition we have the ability to better service this contract due to our experience, our lower overhead, and efficient staff. We will give the City a designated phone number that will direct you either to the office or mobile of the President or Project Manager so we can respond efficiently to your needs. Omni Enterprise, Inc. prides itself on the closeness of our team and the special care we take in training our employees and working with them so that we may deliver a better service to the City. The City of Hemet not only deserves a clean and organized environment for its staff but its visitors as well.

Omni Enterprise's mission is to provide a high standard of cleaning and great costumer service. When we put together our servicemen team the janitors and lead janitors are already trained by our staff and have experience working in public facilities. In facilities where there requires more than one janitor we assign a lead janitor. The lead janitor is qualified not solely by experience but mostly by past performance in leadership, responsibility, attention to detail, and responsiveness. Before the contract commences Our Project Manager will have orientation meetings with the Supervisors to go over notes on the facilities and requirements. At this point the Supervisors become familiar with the needs and the checklists so the team understands the daily routines. The Project Manager keeps the dates for monthly, quarterly, semi-annual, and annual services, this way the Project Manager can send a reminder to the facilities Manager and the crew that way there are no events that may impede completion. When we commence the contract, we will have Supervisors working with the janitors daily in order to sort out any issues that the crews may encounter in the future. The President and the Project Manager check the facilities nightly for

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those first two week in case we need to make adjustments in order to do our work more efficiently and better.

From then on our motto is "Supervision, supervision, supervision". In order to keep the cleaning standard high we must constantly be checking our janitors to make sure that the cleanliness level does not fall. The key to success is effective oversight and plenty of it. The Project Manager and President will follow-up with Facility Manager's or City Project manager to make sure they are content with the service and see if there is anything else we can assist with. Our philosophy is to always provide responsive customer service along with high quality of work; our goal is to give the City of Hemet performance of our highest standard to keep the city as a longterm business partner.

All Equipment for the following facilities includes: Vacuums, mops, floor scrubbers, wax floor machines, brooms, dustpans, lamb wool dusters, trash bucket with wheels, brushes, and covid disinfecting fogger.

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Section II - Personnel
Dante Perez, President/CEO -
Omni Enterprise Inc.

Corporate Support:

1. Training

2. Accounting

3. Payroll

4. Human Resources

5. Quality Control
The City of Hemet
Dante Perez
President/CEO
Alex Perez – COO
Project Manager/
Foreman
Janitorial Project
Idalia Gonzalez
Quality Control Manager
Janitorial Project
Supervisors
Lead Janitors
Janitors

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Dante will visit the City of Hemet’s facilities once a week and meet with the Project Manager and Supervisors to ensure the project is running smoothly. Dante will conduct a walkthrough quality control check once a week and will be available to respond to the City’s needs. 21 years experience.

Dante Perez
714-801-4092
[email protected]
Alex Perez, Project ManagerAlex Perez will be assigned to this project. He will be the contact person for this project and will be available to respond to inquiries, walkthroughs and inspections of the facilities as required. Alex has been the Project Manager for major accounts for 14 years with Omni Enterprise. Alex has 42 years overall janitorial field experience.

Alex Perez
714-325-1517
[email protected]
Idalia Gonzalez, Quality Control ManagerIdalia will work alongside the Project Manager but will serve more to make sure that safety policies and that the quality is up to standard. Idalia has worked for Omni for 6 years.

Staffing:

City Hall – 1 Supervisor 4 Janitors
Police Department – 1 Supervisor 4 Janitors
PD Substation – 1 Supervisor 1 Janitor
GTF Bldg – 1 Supervisor 1 Janitor
GIT Bldg – 1 Supvisor 1 Janitor
PACT – 1 Supervisor 1 Janitor
Coverall Bldg – 1 Supervisor 2 Janitors
Hemet Library – 1 Supervisor 5 Janitors
Public Works Yard – 1 Supervisor 2 Janitors

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Supervisors are shared and there will be 4 – Josefina Gallardo, Arturo, Raul Castro, Javier Diaz. 6 years + experience

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Section III – Scope of Services
Omni Enterprise’s methodical approach for the Contract with the City of Hemet begins with the Scope of Work in the RFP; the scope of work and all the RFP contents is a reflection of the key requirements and mission of the City. The RFP’s Scope of work not only is to be used as a guideline and rulebook, but the Omni Enterprise methodology will also be implemented to seek continuous improvement through adopting new solutions, adapt to any obstacles and service environment specifics, further improve cleaning methods, and sustain a high quality service for your facilities. Omni Enterprise’s method of focus will continue to extend to the following:

A. Quality Cleaning Standards
- Following S.P.E.C.S., work schedules, checklists, etc.

B. The City of Hemet & Management Interactions
- Costumer service follow-ups and service survey, etc.

C. Employee & Management and In-Management Interactions - Employee welfare, employee and management follow-up, and supervisor reports Quality Control Methodology
Omni Enterprise has developed a practical Quality Control program with two main goals in mind:

1. to serve as a training ground for our employees to take responsibility for the quality of their work, and 2. to facilitate the transfer of knowledge in the improvement of daily service routines, investigating problems and proposing enhancements that help in establishing new or amending existing standards.

S.P.E.C.S.

Omniclean uses the Strategize, Perform, Examine, and Complete; System (SPECS) in conjunction with our supervisor check system to manage Quality Control system.

Strategize includes all processes and operational procedures that are to be performed, with these procedures becoming the standards with which we execute our services. Perform means accomplishing the work according to our performance standards and contractual specifications with our client as well as providing the necessary education and training needed to execute the job properly. Examine is the examination of the results of our work, that is, making sure that the actual services executed conform with performance standards. Complete means any necessary action taken, resulting from the outcome of examine. If the service does not meet specifications, an immediate remedy is introduced. The reasons for defects are examined in the Complete stage to determine whether the source of the problem lies in the Strategize stage (i.e., specifications are unsuitable) or the Perform stage (i.e., custodians are not doing their job properly) If the problem occurs in the Strategize stage, performance standards are revised or improved. If problems occur

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in the Perform stage, additional training is given to our crew members in order to prevent recurrence.

In conjunction with SPECS, we employ several other checks managed by our Quality Control team to effectively organize workflow, analyze our performance, collect and interpret data, investigate vital points, identify major causes and reports to Omni Enterprise management and to the City of Hemet. These are:
• Daily Task and Project Cleaning Schedules
• Performance Inspections
• Performance Data and Graphical Reports
• Customer Service Follow-up
• Internal Operation Audits
System Stage: Strategize
In the Strategize stage, Omniclean’s performance standards are fully scrutinized, then implemented. Each cleaning task outlined in the contract specifications is reduced to its component parts to ensure maximum efficiency and quality control. All procedures must earn the approval of Omniclean’s President/CEO and Chief of Operations and are incorporated in a set policy and procedures specifically designed for The City of San Clemente.

Omniclean’s methods are constantly being evaluated and improved through the introduction of new procedures by our employees, managers and customers. Our trainers, custodians, and other support specialists work to ensure that Omniclean remains strong in the field of customer service and satisfaction. We are dedicated to making the latest information available for our field personnel and facilities we serve.

System Stage: Perform
The Perform stage of SPECS starts with the education and training of our managers, shift leaders and custodians; which includes the proper methods of cleaning, managing, and motivating. After the training phase, the daily performance of the work and utilization of operational procedures must be assigned and monitored.

Perform Stage: Daily Task Check-off Sheets
Once all task scheduling information has been outlined, the Omniclean Project Manager shall issue a Daily Task Assignment Schedule check-off sheet for each janitorial employee to be completed and checked off during the shift period. The work performed by the janitor is then reviewed by the on-site Supervisor and made sure all tasks that were checked off were completed. These are then signed and dated by the Supervisor and then later on submitted to the Project Manager for the Examine stage. Listed are all duties to be performed during each time segment of the work shift, including break periods. The Project Manager will monitor the workloads; make necessary adjustments (if any).

System Stage: Examine
The Examine stage of SPECS entails not only verifying that the work is done according to standards, but continually update both the standards and operational procedures as cleaning flaws or deficiencies are detected from all information collected from the Supervisors reports. The most

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important part of Omni Enterprise’s Examine stage is the informal and formal rounds to inspect the facilities. Omni Enterprise’s Management attends regular performance evaluation meetings as well as holds our own internal management employee meetings to resolve any issue in performance and/or listen to concerns of the janitorial crews. Moreover, Omni Enterprises has developed an extensive Internal Operations Audit program that ensures our company is performing to the expectation of the requirements set forth in The City of Hemet contract. Omni Enterprise provides strong support to our managers and custodians.

The purpose of Omni Enterprise’s Performance Inspection, Costumer Service Follow-up Survey and Internal Operations Audit programs is to:

1. Provide a structured program for monitoring the quality of cleaning.

2. Provide a historical record of programs and achievements for regulatory agencies and Administration.

3. Provide feedback on cleaning quality and contract operations so that corrections can be made on an as-needed or ongoing basis.

Examine stage: Performing Inspection: Procedure

1. Every facility is inspected and made sure duties are performed daily by the on-site Supervisor. Project Manager will conduct a Performance Inspections at each facility. The Quality Control Manager will conduct a separate Performance Inspection round at each facility. This is an example of Omni Enterprise’s Supervision check system to examine each facility over again after each inspection. We believe the more set of eyes that inspect the facility the more we can be sure we have conducted quality control. We believe this is one of our most important parts in performing quality control and this is what sets us aside from other companies. A personal management team inspection beats a simple paper work inspection passed through management.

2. Performance Inspections will be completed, submitted, and finalized by the Quality Control team, copies of these document reports in turn will be kept by Project Manager, Quality Control Manager, and the President. A copy will also be issued to the Custodian and the Supervisor to make sure they know what is expected of them, what was done correctly, and what may need more work. If an assigned area is maintained by more than one individual, the inspection sheet must include the initials of all assigned janitors.

The Performance Inspection will be utilized, and the following procedures adhered to:
• Each area is evaluated as Outstanding, Satisfactory, or Unacceptable; comment section filled out when necessary.
• Discrepancies that require immediate attention are noted, a completion date for correction must be established by the Project Manager and a re-inspection scheduled. • The Quality Control Manager and/or Project Manager shall re-inspect the area to ensure that all discrepancies have been corrected.
• The Quality Control Manager and/or Project Manager will initial and date the comment box indicating that the discrepancies have been corrected.

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3. Instructions for completing the Performance Inspection:
• Use the appropriate Performance Inspection for the area to be inspected (i.e., Administration Department, First Floor Restroom).
• Complete Part 1: Surface Inspection of the form. Using Omni’s Performance standards as a guide, inspect surface area for compliance (i.e., check for dust, dirt, lint, fingerprints, litter, graffiti, spots and stains. Also check floors for scuff marks and if finish is needed). For each surface inspected, designate Outstanding, Acceptable, or Unacceptable.
• Complete Pat 2: Procedural inspection of the form. Using Omni Enterprise’s performance standards, inspect procedural area for compliance (i.e., dusting, dampwiping, trash removal, and floor cleaning). For each procedure inspected assign “Outstanding” or “Acceptable” as minimum acceptable standard. • If unacceptable items from either part are present requiring immediate attention, there should be a brief explanation typed addressing what was wrong in the comments box. • The final score will be automatically tallied at the top of the form. • After Performance Inspection is done, it should be printed and shown to the custodian and initiated by him/her.
• Follow-up inspection.

A follow-up inspection shall be conducted within three (3) days of the initial inspection if the original rating is “Unacceptable”. The same procedure for follow-up inspections shall be used as in the initial Performance Inspection.

Examine Stage: Customer Satisfaction Survey
The purpose of customer surveys is to effectively monitor our service by seeking objective feedback from facility staff and provide them a voice in the rating janitor performance via direct communication line with the Omni Enterprise Management staff.

Omni Enterprise conducts the customer satisfaction survey by different means:

1. Omni Enterprise may send a friendly e-mail to the contact in charge of a specific are or the City of Hemet’s main contact.

2. Omni Enterprise may also make a friendly phone call to make sure if the City is satisfied with the performance.

3. In the event that there is a complaint we will touch basis again soon with the City contact to make sure that the service is back up to standard.

Omni Enterprise will always try to communicate with the City of San Clemente when appropriate.

Omni Enterprise wants to provide you good service and we do enjoy your feedback.

System Stage: Complete
This segment of SPECS encompasses Omni’s Internal Operations Audit, Performance Evaluation and Employee, Employee Recognition and Omni Enterprise Management support.

Complete Stage: Internal Operations Audit.

The Internal Operations Audit is designed to verify and document that all performance requirements are met on a consistent basis. This usually occurs on Omni Enterprise Management

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meetings; this is when we discuss the current overall company and contract performance. The Internal Operations Audit assures management that policies and procedures which determine our success as a company are implemented and practiced. These areas include, but are not limited to, account organization, cost control, personnel files, training, quality, labor relations, supplies and equipment. This valuable tool, coupled with other elements of SPECS and our additional components will provide you with exceptional clean, safe and aesthetically pleasing facilities for your staff and visitors.

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Section IV – Cost Section

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PRIORITY BUILDING SERVICES, LLC
Janitorial Services
Proposal
City of Hemet
1524 W. M ABLE  S TREET , A NAHEIM , CA 92802

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Priority Building Services, LLC (877) 508‐0770  2
Table of Contents
Intro Letter .................................................................................................................................................... 3 Company Profile ............................................................................................................................................ 4 Experience ..................................................................................................................................................... 5 Personnel ...................................................................................................................................................... 7 Scope of Services .......................................................................................................................................... 8 Cost Sheet ................................................................................................................................................... 24 Failure to Perform Form ............................................................................................................................. 28 Non‐Collusion Affidavit ............................................................................................................................... 31

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Priority Building Services, LLC (877) 508‐0770  3
Intro Letter

City of Hemet
Mr. Candace Sunds
445 E. Florida Ave
Hemet, CA, 92543
Dear Candace,
Priority Building Services is very pleased to be included in your recent proposal request to provide janitorial services at City of Hemet. Priority currently provides janitorial, and related services for various local facilities. Priority proposes a complete solution for City of Hemet Janitorial Services Project. We have the combined resources to ensure the project requirements can be fully realized with services that meet and exceed all the work specifications set forth in your RFP.

Priority proposes our value‐added services as the basis for your service project. Our services are currently being utilized in over 100 client sites throughout the Southern California. Subsequent to an analysis of our past experiences, availability of management and supervisory personnel, and thorough review of your project,
Priority completely understands the tasks and terms to be abided by and takes no exception to the RFP, Addendum and instructions provided. Priority certifies that such understanding has been considered in the cost schedule of our proposal and our proposal and bid price shall remain valid a period of 90 days from the closing date. This proposal is in compliance with the Request for Proposal and the City’s Standard Agreement for Maintenance Services and no exceptions to either are proposed. Our initial plan is to staff City of Hemet with a Project Manager, responsible for the management and operation of the daily services, including but not limited to, inventory, ordering, and all administrative duties associated with the operation. The Project Manager will report directly to our Branch Manager.  The night shift will be staffed with capable janitorial staff and supported by our specially trained floor care specialists. We understand the importance of a strong management team and an employee group focused on customer service with attention to detail.

Eddie Rocha, Vice President of the company, is authorized to make representations for Priority during negotiations and commit Priority to the Agreement and may be reached via the following:

Tel: (714) 255‐2963, Fax :(714) 255‐2961, Cell: (858) 518‐1953, e‐mail: [email protected].

We are committed to excellence in all of our operations and would very much appreciate the opportunity to prove ourselves as a service provider of City of Hemet.

Sincerely,
Simon Rocha
President

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Priority Building Services, LLC (877) 508‐0770  4
Company Profile

Established:  April 2000
Owners:  Simon C. Rocha, President
Office Locations:  Corporate Headquarters
1524 W. Mable Street
Anaheim, CA. 92802
(714) 255‐2963 Phone
(714) 255‐2961 Fax
San Diego, CA
7313 Carroll Rd. Suite G
San Diego, CA 92121
858‐695‐1326 Phone
858‐695‐1338 Fax
Tempe, AZ
1825 W Drake Drive #102
Tempe, AZ 85283
(480)967‐1201 Phone
(480)967‐1271 Fax
Las Vegas, NV
4655 Quality Ct. Suite C
Las Vegas, NV 89103
702‐227‐3390 Phone
702‐227‐3698 Fax
Trade and Services Associations:   Building Owners and Managers Association International Facility Managers Association
Building Service Contractors Association
US Green Building Council
Liability Insurance and Workers Compensation:

Proof of insurance ‐ available upon request
General :                            $5,000,000
Auto:                                   $1,000,00
Worker’s Comp.               $1,000,000
Dun & Bradstreet:      84‐481‐7143
2021 Annual Sales:  Over $19 Million
24 hour Response Center: Toll Free (877) 508‐0770

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CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
47 REFERENCE SUBMITTAL FORM

Firm #1 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #2 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #3 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

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Firm #4 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

Firm #5 – Name of Firm:

Address of Firm:

Contact Person: Phone No.

Date of Project: From to
Brief Description of Project:

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Priority Building Services, LLC (877) 508‐0770  7
Personnel
Name Title Qualifications Email Phone
Eddie Rocha  Vice President
City of Murietta: 2021‐Present
City of Brea: 2004‐2014
City of Buena Park: 2007‐2008
City of Fullerton: 2008‐2013
[email protected] 714‐255‐2963
Renaldo DeNigro    Branch Manager
City of Murietta: 2021‐Present
City of Rancho Cucamonga:
2018‐2020
City of Fontana: 2018‐2020
[email protected] 714‐255‐2940
Sergio Castillo  Area Manager
City of Murietta: 2021‐Present
City of Brea: 2004‐2014
City of Buena Park: 2007‐2008
City of Fullerton: 2008‐2013
[email protected] 714‐255‐2940
Laurie Mendoza  Quality Assurance
City of Murietta: 2021‐Present
City of Brea: 2006‐2014
City of Buena Park: 2007‐2008
City of Fullerton: 2008‐2013
[email protected] 714‐255‐2963
Domingo Soriano
Environmental Health
& Safety
City of Murietta: 2021‐Present
City of Brea: 2004‐2014
City of Buena Park: 2007‐2008
City of Fullerton: 2008‐2013
[email protected] 714‐255‐2963

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CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
19 • Complaint Correction, Emergencies
o Contractor will correct all valid complaints within twenty-four (24) hours. o Contractor will provide a 24-hour phone number that can be used by Contract Administrator and staff to request emergency services and or clean up. • Accident Prevention
o Contractor shall provide the City of Hemet their Illness and Prevention program. o Require staff to exercise precaution when performing services. o Contract Administrator may request to discontinue worker that is deemed hazardous or unsafe.
• Observe Laws
o Contractor will secure all required permits and licenses. o Contractor will pay all required charges and fees.
• OSHA Compliance
o Contractor will conform to HCS/29 CRF 1910.1200:
 A binder with Safety Data Sheets (SDS) of the product used by the contractor at each site shall be maintained by the Contractor.  All contractors’ employees must be able to read and understand the SDS.  All contractors’ employees will be educated regarding SDS and location of binder.
 All container shall be clearly marked including spray/squirt bottles.

4.1 Scope of Services
The following services will be performed at All City facilities at the frequencies indicated below unless otherwise noted in the facility description under additional or special services:

Daily on-Site Services
o Clean glass / security doors.
o Dust all blinds.
o Dust tops of desks / display cabinets / cases.
o Spot clean and dust hanging pictures and décor items. o Spot clean walls, doors, stairways, and trim.
o Damp mop all hard floors.
o Vacuum carpet

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CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
20 o Spot vacuum furniture.
o Wipe down all interior and exterior lobby windows, doors and glass partitions. o Wash and sanitize all restroom floors, walls and partitions. o Clean door surfaces.
o Empty trash and recycling cans / bins / card board boxes and taken to outside containers
o Clean staircases.
o “High dusting” – Clean dust from all vents and any cobwebs from ceiling/ wall areas (as needed).
• Bathrooms/Lockers:
o Clean, sanitize, polish sinks and toilets.
o Clean all glass and mirrors.
o Clean electrical switch plates and doorknobs.
o Empty, spot clean, and sanitize waste containers, replace liners. o Clean walls, doors, partitions, trim, push and pull plates. o Sweep, mop, and sanitize hard floors.
o Refill soap, paper products including paper towels, toilet tissue, and feminine napkins, etc.
• Kitchens, Break Rooms, Coffee Bars:
o Clean countertops.
o Clean sinks.
o Clean electrical switch plates and doorknobs.
o Spot clean walls, doors, trim.
o Empty, clean, and sanitize waste containers, and replace liners. o Empty recycling containers – placing the material in a loose form (no plastic bags) into designated recycle bin.
o Refill soap, paper products including paper towels,
• Office Areas / Conference Rooms:
o Empty waste containers, replace liners.

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
21 o Empty recycling containers – placing the material in a loose form (no plastic bags) into designated recycle bin.
o Empty paper shredders into clear plastic bag and place in recycle container. o Clean, sanitize drinking fountains.
o Spot clean walls, doors, stairways, and trim.
o Clean electrical switch plates and doorknobs.
o Spot clean and dust desks, computers & peripheral equipment, filing cabinets, ledges, sills, furniture, tables, chairs, and telephones. o Vacuum all areas, including under and around desks and furniture. • Lobbies / Main Areas:
o Empty waste containers, replace liners.
o Clean, sanitize drinking fountains.
o Clean electrical switch plates and doorknobs.
o Clean, sanitize customer service counters.
o Clean entry glass doors, both sides.
o Clean all security glass partitions.
o Clean, sanitize customer Kiosks
• Floors:
o Hard Floors:
 Remove scuff and heel marks.
 Remove gum.
 Spot clean spills and stains.
 Damp mop floors.
o Carpeted Floors:
 Remove gum.
 Spot clean spills and stains.
 Vacuum all areas, including under and around desks and furniture. • Other:
o Turn off all lights except those specified to remain on. o Close windows.
o Lock all exterior doors, and ensure they are locked.
o Activate facility alarms (depending on location) upon completion of work. o NotifyContract Administrator of any irregularities, such as:

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CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
22  Defective plumbing
 Unlocked exterior doors
 Lights left on
 Supply inventory requirements
 Safety Issue
o Complete daily log at the end of each shift. Daily Log to be kept on site at each facility for review and inspection by the City and service company.

Quarterly Services - (To be completed in the month of September, December, March, and June.) o Buff and wax all hard floors.
o Shampoo all carpets, no bonnet cleaning.
o Tour facilities with Contract Administrator to ensure satisfactory service.

Semi-Annual Services – (To be completed November and May.) o Wash all exterior windows.
o Clean, strip, refinish, and polish all hard floors.
o Shampoo all carpets.

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CITY OF HEMET 2023
Request for Proposal
FACILITY SITES forJanitorial Services
23 ***See below for details of each location***
All building details are approximations only.

Contractor shall verify exact measurements and room descriptions.

City Hall Square Feet (approx.): 25,907
Located at: 445 East Florida Avenue
Hemet, CA 92543
Phone: (951) 765-2300
Fax: (951) 765-3785
• Floors: 2
AREAS: Including, but not limited to:

First Floor
 Elevator
 Main Lobby
 Customer Service Counter
 Lobby Staircase
 Hallway(s)
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Drinking fountains
 Restroom(s)
 Coffee Bar(s)
 Office(s)
 Work Area(s)
Second Floor
 Elevator
 Hallway(s)
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Drinking fountains
 Restroom(s)
 Coffee Bar(s)
 Office(s)
 Work Area(s)

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
24 Day Porter Duties – Report to building. Check, empty and re-bag trash cans as needed. Clean and wipe down bathrooms. Restock toilet paper, hand towels, seat covers, and hand soap as needed. Clean and wipe down lobby counters.
(See Frequency of services for this site)
Onsite services for this site
• Services to be performed twice a week on Tuesday and Thursday, during 6 pm – 6am. • Monday Day-Porter for Bathroom cleaning and restocking, during 12pm-2pm.

Additional services required for this location:
• Alarm service - Set alarm when services are completed and exiting the facility.

Police Department Square Feet (approx.): 24,336
Located at: 450 East Latham Avenue
Hemet, CA 92543
Phone: (951) 765-2400
Fax: (951) 765-2474
• Floors: 2
MULTIPLE AREAS: Including, but not limited to:

PD - Administration Area Square Feet (approx.): 8780
First Floor
 Elevator
 Staircase(s)
 Lobby(s)
 Customer Service Counter
 Hallway(s)
 Storage Area(s)
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Restroom(s)
 Coffee Bar(s)
 Office(s)
 Drinking fountains
 Work Area(s)
Second Floor
 Elevator
 Staircase(s)
 Hallway(s)
 Lobby(s)
 Storage Area(s)
 Conference Room(s)

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
25  Break Room(s)
 Drinking fountains
 Restroom(s)
 Coffee Bar(s)
 Office(s)
 Work Area(s)
Special services required for this area:

Onsite services for this site
• Services to be performed twice a week on Tuesday and Thursdays, during 8 am – 5pm.

PD - Records Area Square Feet (approx.): 2,050
First Floor ONLY
+

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
26  Hallway(s)
 Main Lobby
 Customer
Service
Counter
 File/Records Room
 Volunteer office
 Restroom(s)
 Coffee Bar(s)
 Work Area(s)
 Reception area
Special services required for this area:

Onsite services for this site
• Services to be performed three times on Monday, Wednesdays and Fridays, during, 6 am – 8am.

PD - Operations Area Square Feet (approx.): 8,766
First Floor ONLY
 Locker Room(s)
 Hallway(s)
 Main Lobby
 Customer Service Counter
 Lobby(s)
 Glass doors and glass.
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Restroom(s)
 Coffee Bar(s)
 Sheading room
 Office(s)
 Work Area(s)
Additional and Special services required for this location:

Onsite services for this site
• Services to be performed twice a week on Tuesday and Thursday during, 8 am – 5pm.

Special Requirement
• Emergency clean-up/ service may be required.
o A maximum two (2) hour response time is required
PD - Secured Area Square Feet (approx.): 2,000
First Floor ONLY

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
26  Both hallway(s) into and in the holding area.
 5 Holding Cells and all plumbing fixtures.
 Cal ID Room
 Two Restrooms,
 Office(s) Watch Commander and Juvenile hold
 Work Area(s)
 Intoxilyzer room
 Benches, tables and Pat down wall.
 5 Holding cell mattress
Additional and Special services required for this area:
(Frequency of service for this area requires 7 days a week, including holidays) Onsite services for this site
• Services to be performed daily, during the hours of, 6 am – 10am.

Additional Service
• Holding cells including walls, ceilings, bars, pat-down wall, doors, glass door, hand bars, sinks, toilets, benches, counters, inmate phone and wipe down vinyl mattress. These are to be disinfected daily with either 10% bleach & water solution or an approved cleaning product by the City.
• Clean 5 secured doors and glass windows in holding area. • Clean hard floors by sweeping and then damp mopping and empty all trash / recycle from areas listed above.
• Holding cell refrigerator and cabinet cleaning services required to be performed once a month during normal working hours and noted on the daily log sheet.

Special Requirement
• Contractor shall provide a 24-hour phone number that can be used by the City / Police Department for after-hours emergency clean-up/ service. o A maximum two (2) hour response time is required for after-hours services. o Mop and bucket will be dedicated to holding cell area cleaning only and marked in some fashion.
o Stand time - Calculated in fifteen minutes increments. This will need to be included in the bid Item. Delays/interruption that may happen during the course of service.

PD - Dispatch Operations Area Square Feet (approx.): 1,400 First Floor ONLY

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
27  Dispatch Communications Room
 2 Kitchen(s)
 Property receiving counters (3)
 2 Restrooms
 Console screen
 Property receiving area
Additional and Special services required for this location. (Frequency of service for this area requires 7 Days a week, including holidays) • Services to be performed daily, during the hours of, 6 am – 10am.

Special Requirement
• Contractor shall provide a 24-hour phone number that can be used by the City / Police Department for after-hours emergency clean-up/ service. o A maximum two (2) hour response time is required for after-hours services.

PD - Property Evidence Area Square Feet (approx.): 1370 First Floor ONLY
 Work area
 Storage area(s)
Additional and Special services required for this location:

Onsite services for this site
• Services to be performed once a month during normal working hours on Thursday between, 8 am- 5pm.
• Damp mop.

Police Substations:

EAST - Square Feet (approx.): 700
Located at: 1985 East Florida Avenue
Hemet, CA 92543
Phone: (951) 765-2415
First Floor ONLY

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
28  Lobby
 Restroom(s)
 Customer service areas
 Storage Area(s)
 Offices
 Conference Room(s)
• Services to be performed twice a week on Tuesday and Thursday during, 6 pm – 6am. • Alarm service - Set alarm when services are completed and exiting the sites.

Police GTF Building Square Feet (approx.): 1,500
Located at: 395 E. Latham Ave.,
Hemet, CA 92543
Phone: (951) 765-2400
First Floor ONLY
 Hallway(s)
 Conference Room
 Work Area(s)
 Kitchen
 Break Room(s)
 Restroom(s)
 Office(s)
Special services required for this location:

Onsite services for this site
• Services to be performed once a week on Wednesday during, 7:30 am – 10:30am.

Police GIT Building Square Feet (approx.): 2,400
Located at: 401 N. Juanita,
Hemet, CA 92543
Phone: (951) 765-2400
First Floor ONLY
 Hallway(s)
 Conference Room
 Work Area(s)
 Kitchen
 Break Room(s)
 Office(s)
 Restroom(s)
 Outside Restroom

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
29 Special services required for this location:

Onsite services for this site
• Services to be performed once a week on Tuesday during, 2 pm – 4pm.

Police PACT Building Square Feet (approx.): 1,300
Located at: 315 East Latham Avenue
Hemet, CA 92543
Phone: (951) 765-2400
First Floor ONLY
 Hallway(s)
 Computer Room(s)
 Work Area(s)
 Kitchen
 Break Room(s)
 Restroom(s)
 Office(s)
Special services required for this location:

Onsite services for this site
• Services to be performed once a week on Monday during, 10 am – 12 Noon.

Covell Building (Engineering & Fire Admin) Square Feet (approx.): 9,230 Located at: 510 East Florida Avenue
Hemet, CA 92543
Phone: (951) 765-2360
Fax: (951) 765-3878
First Floor ONLY
 Main Lobby
 Customer Service Counter
 Hallway(s)
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Storage Room(s)
 Restroom(s)
 Coffee Bar(s)
 Office(s)
 Work Area(s)
 Drinking fountains
 Stair Case(s)

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
30 Additional services required for this location:
• Services to be performed twice a week, Tuesday and Thursday, during 6 pm – 6am. • Alarm Service – Set alarm when services are completed and exiting the facility Public Works Yard Facilities Square Feet (approx.): Total 7,225 Located at: 3777 Industrial Avenue
Hemet, CA 92545
Phone: (951) 765-3710
Fax: (951) 765-2493
• Floors 2
Administration Building Square Feet (approx.): 2,675
First Floor ONLY
 Office(s)
 Conference Room
 Work Area(s)
 Storage Area(s)
 Break Room, Kitchen Area
 Restroom(s)
 Hallway(s)
Operations Building Square Feet (approx.): 1,880
First Floor ONLY
 Office(s)
 Conference Room
 Work Area(s)
 Break Room
 Coffee Bar
 Hallway (s
Main Shop Square Feet (approx.): 2,670
First Floor

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
31  Office(s)
 Lunch room
 Shower(s)
 Locker room area
 Restroom(s)
 Storage Area(s)
 Coffee Bar
 Drinking fountains
 Hallway(s)
Second Floor
 Conference Room (upstairs)
Additional services required for this location:
• Services to be performed twice a week, Tuesday and Thursday, during 6 pm – 6am.

Hemet Public Library Square Feet (approx.): Total 35,185 Located at: 300 E Latham Ave
Hemet, CA 92543
Phone: (951) 765-2440
• Floors: 1
MULTIPLE AREAS: Including, but not limited to:

First Floor
 Elevators
 Main Lobby
 Customer Service Counter
 Hallway(s)
 Conference Room(s)
 Kitchen(s)
 Break Room(s)
 Storage Room(s)
 Restroom(s)
 Lobby Staircase(s)
 Coffee Bar(s)
 Office(s)
 Work Area(s)
 Drinking fountains
 Stair Case(s)

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
33 Services required for these locations:
• Services to be performed during normal working hours Thursday and Friday, 6pm – 6am. Day Porter duties to be performed Saturday, 12pm – 2 pm. • 1st floor cleaning only. There is a 2nd floor but that is outside this Scope of Service. • The Elevator is still to be cleaned.

Enhanced Cleaning
• Disinfect all touch points and surfaces with Virex disinfectant.

Additional services required for this location:
• Alarm service – set alarm when services are completed and exiting the facility.

Day Porter Duties
Building Exterior:
• Report to building
• Patrol all entrances & exits
• Check all exterior trash cans & ash trays
• Patrol all exterior perimeters, including all entrances, exits, stairs, sidewalks and parking lot • Patrol all sidewalks, including planters for trash, cigarette butts, spills, dry spills, water puddles, graffiti, gum and stickers
• Patrol parking lot for trash, debris, check for graffiti & stickers on light poles and report any lights not working.
• Report any damages like, poles bent or needing painting, pavement cracks or holes, cement parking blocks broken, curbs cracks or needing paint, check for any landscaping problems, trees, planters, sprinklers, grass, flowers and bushes.

Restrooms
• Check all restrooms for cleanliness
• Wipe down counters, walls, partitions dispensers & doors • Remove any excess water on floor
• Wipe down mirrors as needed
• Mop under urinals
• Pick up trash from floors
• Restock toilet paper, hand towels, seat covers and had soap, as needed • Flush all toilets and urinals to ensure that they are working and report any problems to management.

Building Interior
• Patrol main lobbies, waiting areas, hallways, corridors, stairways, electrical rooms, storage areas & closets
• Wipe down entry doors, flames & tracks

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
37 SECTION VII

COST SHEET

1. In compliance with the Request for Proposal, the undersigned hereby proposes to furnish all labor, materials, and equipment, necessary for the proper completion of the work, in strict and complete accord with the Agreement, Special Conditions, and Scope of Services, at the prices set forth in this Cost Sheet for routine janitorial services at various City facility sites.

2. The undersigned as Proposer, hereby declares that he or she has carefully examined the locations of the proposed work generally described above and is familiar with the specifications and local conditions at the sites the work is to be done and also understands that all labor, materials, and equipment to be furnished, shall be for the price proposed.

3. The undersigned further agrees that failure to execute and file the Agreement or to file the required Faithful Performance Bond, or Insurance Certificates to the City within ten (10) calendar days after the date of the award of the Contract shall be sufficient cause for the annulment of the Award.

4. The Proposer shall set forth for each site, in clearly legible figures, a monthly cost for each site and an annual cost for all sites.

5. In submitting the Proposal, the Proposer offers and agrees that if the Proposal is accepted, the Proposer shall guarantee that all work performed under the Contract fully meets the requirements thereof as to quality of workmanship and materials furnished.

6. The Proposer
(Contractor's Name)
is a(n)
(Individual, Partnership, or Corporation)
If a corporation, incorporated under the laws of the State of .

If an individual, list the individual's name. If a partnership, list the names of all individuals and copartners composing the firm. If a corporation, state names of president, secretary, treasurer and chief executive officer below.
_

7. Receipt of Addenda No. (s) is hereby acknowledged. Proposal may be rejected if any issued addendum is not acknowledged.

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
38 Company Information
Company Name Federal Tax ID Number
Street Address
City, State, Zip
( ) ( )
Phone Number Fax Number Email
Printed Name of Bidder Title
Signature Date
Please Note:
• Pricing shall only include those total square feet areas of the building that work is to be performed.
• Total square feet of hard surfaces and % measured to be bid on (Some locations will be calculated at pre-bid job walk (TBD).
• Total square feet of carpet surfaces and % measured to be bid on (Some locations will be calculated at pre-bid job walk (TBD).
• Areas that are not to be measured for service are Equipment, storage closets and Computer areas.

Location Total
Square Feet
Daily Price
per Square
Foot
Days per
Week
Section Bid
Price per
Month
City Hall 25,907 3- M T TH $
Police Department:
• PD Admin Area 8,780 2- T TH $
• PD Records Area 2,050 3- M W F $
• PD Operations Area 8,766 2- T TH $
• PD Secured Area 2,000 7 Days $

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
39 MONTHLY
TOTAL $
$
$
$
Location Total
Square Feet
Daily Price
per Square
Foot
Days per
Week
Section Bid
Price per
Month
• PD Dispatch Operations Area
• PD Property Evidence Area
PD East Substation
GTF Building
GIT Building
PACT Building
Covell Building (Engineering & Fire Admin)
Hemet Public Library
1,400 7 Days
1- TH
2- T TH
1- W
1- T
1- M
2- T TH
3-Th F Sat
$
1,370 $
700 $
1,500 $
2,400 $
1,300 $
9,230 $
35,185
Public Works Yard Facilities:
• Admin Building
• Operations Building
• Main Shop Building
ANNUAL
TOTAL
2- T TH
2- T TH
2- T TH
Quarterly Service
Buff all hard floors Per Square Foot $
Shampoo all carpets, no bonnet cleaning Per Square Foot $ $
2,675
1,880
2,670

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
40 Semi-Annual
Clean, strip, refinish and polish all hard floors. Per Square Foot $ Shampoo all carpet, no bonnet cleaning Per Square Foot $ Wash all exterior windows, cost per pane Per Window Pane $

ON-CALL SERVICE RATES

SERVICE UNIT UNIT COST
Machine carpet cleaning, other than scheduled
requirement
Per Sq. Ft
Special Event Cleaning of one Meeting Room Per Sq. Ft
Special Event Cleaning of the Library kitchen,
2nd floor
Per Sq. Ft
Special Event Cleaning of the Library entry,
elevator, and four bathrooms
Per Sq. Ft
Labor for On-Call Services(Day)
8 a.m. – 5 p.m.

Per Hour
Labor for On-Call Services(Evening/Night)
5 p.m. – 8 a.m.

Per Hour
Labor for On-Call Services
Public Holidays
Per Hour
Stand by time 15 minutes Pro-rated
Chair cleaning Per Chair
Power wash concrete approach/sidewalk in
accordance with all laws & regulations
Per Sq. Ft
Power wash exterior building walls in accordance
with all laws & regulations
Per Sq. Ft

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
41 Failure to Perform Form
The contractor may be called back to correct deficiencies in adherence to the General Specifications at no additional cost to the City. Response shall be no more than (2) hours from the receipt of the call or email during normal business hours. No more than (4) hours from the receipt of the call or email during afterhours or holidays.

Hours not worked will be deducted from monthly payments if these hours are persistent, or if a quality control issue appears. Deduction for hours not worked does not constitute a waiver of the specifications or acceptance of the conditions of performance. Contractor’s failure to perform under the term and frequencies specified herein may result in reduction in the monthly payment due the Contractor, or termination of the contract. The types of reductions described in 4.1 scopes in service may, at the City’s discretion and after notification to the Contractor, be imposed for any deficiencies and/or failures to provide remedies.

Immediate response requires the Contractor to report to the job site to correct deficiencies from the previous night. The deficiencies shall be of such a nature as to warrant immediate correction and/or to negatively affect the enjoyment and/or use of the building. Deficiencies requiring immediate response are those that adversely affect the building’s occupants. This may include, but not be limited to, failure to properly restock dispensers and/or properly clean specified areas.

Should the Contractor fail to respond as required to make corrections, the City may, at its sole discretion, deduct a portion of the payment for one day depending on the nature of the infraction.

Penalties may be assessed for each item missed on the cleaning schedule that does not require an immediate response; and failure to follow security procedures as outlined herein. City staff may, at periodic intervals, inspect before the start of the business day and note any deficiencies on a written checklist. The Contractor will be called and asked to make corrections based on the aforementioned list. Failure to make correction in the time noted before the next inspection will result in the Contractor being assessed one demerit per item left uncorrected. The accumulation of up to twenty demerits in any one calendar month may result in the Contractor being assessed a $500 penalty deduction from the monthly payment. Demerits exceeding twenty in one calendar month may result in a $1,000 penalty deduction from the monthly payment, and could result in termination of the contract.

Authorized Signature:

Printed Name Title
Signature Date

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
42 Company Information - (Name)

1. Has your firm, or any officer or partner thereof, ever failed to complete a janitorial services contract? Yes No
If yes, give details, including dates: (Use another sheet of paper, if necessary)

2. Has your firm ever been assessed damages or penalties for failing to perform janitorial services in a satisfactory manner or for failing to complete a contract within the scope of work specified in the Contract Documents?
If yes, give details:

3. Does your firm have any ongoing investigations by any agency regarding violations of the State Labor Code, California Business and Professions Code, or other laws? No If yes, please explain:

4. Does your firm have any outstanding judgments, demands or liens resulting from violating the Business and Professions Code, the State Labor Code, the IRS, Civil or Criminal decisions:

No If yes, please explain:

5. Has your firm been cited for violations of OSHA Standards and Requirements within the past five (5) years? Yes, No If yes, please explain:

6. Person who inspected the City’s facilities for your firm:

Name and Title:

Date Inspected:

Yes No
Yes
Yes

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
43 7. Exceptions to required specifications, if any:

Authorized Signature:

Printed Name Title
Signature Date

SIGNING INSTRUCTIONS TO THE CONTRACTOR
All signatures must be notarized. In the event that the contracting firm is a corporation, the President or Vice-president plus the Secretary or Assistant Secretary of the corporation must sign and the corporate seal must be affixed hereto.

13.M

CITY OF HEMET 2023
Request for Proposal
forJanitorial Services
46 City of Hemet
Bid for Janitorial Services

NONCOLLUSION AFFIDAVIT
To be executed by bidder and submitted with bid
State of California }
}ss
County of Riverside }
_ (Name) , being first duly sworn, deposes and says that he/she is_(Title) of (Company) ,
the party making the foregoing bid; that the bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the bid is genuine and not collusive or sham; that the bidder has not directly or indirectly induced or solicited any other bidder to put in a false or sham bid, has not directly or indirectly colluded, conspired, connived, or agreed with any bidder or anyone else to put in a sham bid, or that anyone shall refrain from bidding; that the bidder has not in any manner, directly or indirectly, sought by agreement, communication or conference with anyone to fix the bid price of the bidder or any other bidder, or to fix any overhead, profit, or cost element of the bid price, or of that of any other bidder, or to secure any advantage against the public body awarding the contract or anyone interested in the proposed contract; that all statements contained in the bid are true; and further, that the bidder has not, directly or indirectly, submitted his/her bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, bid depository, or to any member of agent thereof to effectuate a collusive or sham bid.

Contractor
By (Printed Name) (Signature)
Title Date

13.M

CITYOFl-lEMl:"l' 2023
Request forProposal
forlanitorialstrriccs

SECTIONVII

COSTSHEET

1. Incompliance withtheRequestforProposal, theundersigned herebyproposestofurnish alllabor,materials, andequipment, necessaryforthepropercompletion ofthework,instrictand completeaccordwiththeAgreement,SpecialConditions, andScopeofServices, at thepricesset forth in this Cost Sheet for routine janitorialservicesat variousCity facilitysites.

2. Thetnidersigned asProposer, herebydeclaresthatheorshehascarefullyexaminedthe locations oftheproposedworkgenerallydescribed aboveandisfamiliarwiththespeci?cations andlocalconditions atthesitestheworkistohedoneandalsounderstands thatallabor, materials, andequipment tobefurnished, shallbeforthepriceproposed.

3. Theundersigned furtheragreesthatfailureto executeand?le theAgreementorto filethe requiredFaithfulPerformanceBend,orInsuranceCerti?catestotheCitywithinten(10)calendar daysafterthedateoftheawardoftheContractshallhesufficientcausefortheannulment ofthe Award. -

4. TheProposershallsetforthforeachsite,inclearlylegible?gttféstitmonthly0095f?f 33011Elle andanannual costforallLill?i,

5.lnsubmittingtheProposal, theFroposeroffersandagreesthatiftheProposal isaccepted. the ProposershallguaranteethatallworkperfennedundertheContractfullymeetstherequirements thereof astoquality?’lW0Il??e?$hlP311dm3leri319?1ml9h‘3d6‘ -mgPmpos?r ULTIMATEMAINTENANCE SERVlGESWlNCt (Contractor's Nettie}

GCJRPORATION
isa(n) _
ll.__
(Individual, Parmership. orCorporation)
If a corporation,ncorporated underthelawsoftheStateof
Ifanindividual,listtheindividualsname.Ifapartnershipt lsthenamesofalli?dividuttltW155" partners composingthe firm. If a corporation,state names of president,secretary, treasurer and chief executive officer below.

13.M

CITY OF HEMET2023
RequestforProposal
forJanitorialServices

SECTIONVII

COST SHEET

1. In compliance with the Request for Proposal, the undersigned hereby proposes to furnish all labor, materials,and equipment,necessary for the proper completion of the work, in strict and complete accord with the Agreement, Special Conditions,and Scope of Services,at the pricesset forth in this Cost Sheet for routine janitorial services at various City facility sites.

2. The undersigned as Proposer, hereby declaresthat he or she has carefully examined the locations of the proposed work generally described above and is familiar with the speci?cations and local conditions at the sitesthe work isto be done and also understandsthat all labor,materials, and equipment to be furnished,shall be for the price proposed.

3. The undersigned further agrees that failure to execute and ?le the Agreement or to ?le the required Faithful Performance Bond, or Insurance Certi?cates to the City within ten (10) calendar days after the date of the award of the Contract shall be suf?cient cause for the annulment of the Award. —

4. The Proposer shall set forth for each site, in clearlylegible ?gures, a monthly cost for each site and an annual cost for all sites.

5. In submitting the Proposal, the Proposer offers and agrees that if the Proposal is accepted, the Proposer shall guarantee that all work performed under the Contractfully meets the requirements thereof as to quality of workmanshipand materials furnished.

ULTIMATEMAINTENANCESERVICESINC.
(Contractor's Name)

6. The Proposer
_ CORPORATION
1S a(n)
(Individual, Partnership, or Corporation)
If a corporation, incorporatedunder the laws of the State of If an individual,list the individual'sname. If a partnership, list the names of all individuals and copartners composing the ?rm. If a corporation, state names of president, secretary, treasurer and chief executive of?cer below.

OSWALDOPAUL MARMOL,PRESIDENT
n_._..___.____....__..:._.._____._..._____.__..__

CLAUDIA SALOMON, SECRETARY, TREASURER
—
_?__.. ....

7. Receipt of AddendaNo. (s) Q&A9
is hereby acknowledged. Proposal may be rejected if any issued addendum is not acknowledged. 37

13.M

CITY OF HEMET2023
RequestforProposal
forJanitorialServices
Company Information ULTIMATEMAINTENANCESERVICESINC., 95-4840759 423%REDONDO BEACH BLVD
2 LA\/HVNDALE CA 90260

WDLAUDPIA NSALOMON
0 l SECRETARY
0 it Q; Q ‘ 04/11/2023
Please Note:
0 Pricing shall only include those total square feet areas of the building that work is to be performed. 0 Total square feet of hard surfaces and % measured to be bid on (Some locationswill be calculated at pre-bid job walk (TBD). 0 Total square feet of carpet surfaces and % measured to be bid on (Some locations will be calculated at pre-bid job walk (TBD). 0 Areas that are not to be measured for service are Equipment, storage closets and Computer areas.

Daily Price Section Bid Location Total Per S‘luare Days per Price per _____________________________________ Square Feet Foot Week Month _.________.______._________ City Hall 25,907 0.08 3- M T TH 352,000.00 PoliceDepartment:
' PD Adm” Are“ 8,780 o.o9 2- T TH 53 800.00
0 PD Records Area 2,050 0-29
3_ M W F $ 500_00
. 0p€Vati0nS Area
2_ T TH $
0 PD SecuredArea 2,000 0.45 7 Days $ 90000
38

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CITY OF HEMET2023
Requestfor Proposal
forJanitorialServices
Daily Price Section Bid Location T?tal per Square Days per Price per Square Feet Foot Week Month 0 PD Dispatch Operations Area 1,400 (146 7 Days 35 55o_oo o PD Property Evidence Area 1,370
?
OJ 5
A
1_ TH 53 200.00
PD East Substation 700 ()_37 2- T TH $ 258.00
GTF Building 1,500 0.22 1- W 33 325-00
GIT Building 2,400 0-16
4 1- T
$ 375-00
PACT Building 1,300 0-17 1- M $ 215.00
CovellBuilding (Engineering & Fire Admin) 99230 0-09 2- T TH 55 80500 Hemet Public Library 35,185 0'1 1 3-Th F Sat 3700-00
Public Works Yard Facilities:
' Admi” B“”""”3 2 575 0 19 2- T TH $ 500 00
0 Operations Building 1,880 020 2_ T TH $ 37500

MONTHLY
$
12,953.00 TOTAL
ANNUAL
TOTAL $155,436.00
QuarterlyService
Bu?all hard floors Per Square Foot $ 0-25
Shampoo all lZ‘l11’7J2fS', no bonnet cleaning Per Square F out 55 0.20 39

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CITY OF HEMET2023
RequestforProposal
forJanitorialServices
Semi-Annual
Clean, strip, re?nishandpolish all hard?oors. Per Square Foot $ 0-30 Shampooall carpet, no bonnetcleaning Per Square Foot $ 0-25 Wash all exterior windows, cost per pane Per Window Pane $ 3-00

ON-CALLSERVICERATES
SERVICE UNIT UNIT COST Machinecarpet cleaning,otherthan scheduled Per Sq. Ft requirement 0' 25
Special Event Cleaning of one Meeting Room Per Sq. Ft

0.45 Special Event Cleaning of the Library kitchen, Per Sq. Ft 2nd?oor 0.45 Special Event Cleaningof the Library entry, Per Sq. Ft elevator, and four bathrooms 0-50 Labor for On-Call Services (Day) Per Hour
8 a.m. — 5 p.m. 33-00
Labor for On-Call Services(Evening/Night) Per Hour
5 p.m. — 8 a.m. 36' 00
Labor for On-Call Services Per Hour
Public Holidays 40.00
Stand by time 15 minutes Pro-rated

15.00 Chair cleaning Per Chair 4_0O
Power Washconcrete approach/sidewalk in Per Sq. Ft
accordancewith all laws& regulations 0'68
Power wash exterior building walls in accordance Per Sq. Ft with all laws & regulations 0-58
40

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CITY OF I-[EMET 2023 RequestforProposal
forJanitorialServices
Failure to Perform Form
The contractor may be calledbackto correct de?cienciesin adherenceto the General Speci?cations at no additional cost to the City. Response shall be no more than (2) hours from the receipt of the call or email during normal business hours. No more than (4) hours from the receiptof the call or emailduringafterhoursor holidays.

Hours not worked will be deductedfrom monthly payments if these hours are persistent, or if a quality control issue appears. Deductionfor hours not worked does not constitute a waiver of the speci?cations or acceptance of the conditions of performance. Contractor’sfailure to perform under the term and ?equencies speci?ed herein may result in reduction in the monthly payment due the Contractor, or termination of the contract. The types of reductions described in 4.1 scopes in service may, at the City’s discretionand after noti?cation to the Contractor, be imposed for any de?cienciesand/or failuresto provide remedies.

Immediate response requires the Contractorto report to the job site to correct de?cienciesfrom the previous night. The de?cienciesshall be of such a nature as to warrant immediatecorrection and/or to negatively affect the enjoyment and/or use of the building.De?cienciesrequiring immediateresponse are those that adversely affect the building’s occupants. This may include, but not be limited to, failure to properly restock dispensers and/or properly clean speci?ed areas. Should the Contractorfail to respond as required to make corrections,the City may, at its sole discretion,deduct a portion of the payment for one day dependingon the nature of the infraction.

Penaltiesmay be assessed for each item missed on the cleaning schedulethat does not require an immediateresponse; and failure to follow security procedures as outlinedherein. City staff may, at periodic intervals, inspect before the start of the business day and note any de?ciencies on a written checklist.The Contractorwill be called and asked to make corrections basedon the aforementionedlist. Failureto make correction in the time noted before the next inspection will result in the Contractorbeing assessed one demerit per item left uncorrected. The accumulation of up to twenty demeritsin any one calendarmonth may result in the Contractorbeing assessed a $500 penalty deductionfrom the monthly payment. Demerits exceedingtwenty in one calendar month may result in a $1,000 penalty deductionfrom the monthly payment, and could result in termination of the contract.

AuthorizedSignature:

CLAUDIA SALOMON SECRETARY
‘rl?!"‘ Printedl\iame
. . 4} 4/11/2023
LS§<:naturr: mine
41

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CITY OF HEMET2023
Request forProposal
forJanitorialServices
Company Information _ ULTIMATEMAINTENANCESERVICE-'(§Iame)

1. Has your ?rm, or any of?cer or partner thereof,ever failed to complete a janitorial servicescontract? D Yes D(No
If yes, give details,includingdates:(Use anothersheetof paper, if necessary)

2. Has your firm ever been assessed damages or penalties for failing to perform janitorial servicesin a satisfactorymanner or for failing to complete a contract within the scope of work speci?ed in the Contract Documents?
Yes [2 No If yes, give details:

3. Does your firm have any ongoing investigations by any agency regarding violations of the State Labor Code, CaliforniaBusiness and ProfessionsCode, or other laws? [1 Yes 3 No If yes, please explain:

4. Does your firm have any outstanding judgments, demands or liens resulting ?romviolating the Businessand ProfessionsCode, the State Labor Code, the IRS, Civil or Criminaldecisions:

Yes EXNO If yes, please explain:

5. Has your firm been cited for violations of OSHA Standards and Requirements within the past five (5) years? 3 Yes, B(No If yes, please explain:

6. Person who inspectedthe City’sfacilitiesfor your ?rm:

Name and Title; CLAUDIASALOMON, PROJECT MANAGER
Date Inspected: 03/29/2023
42

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CITY OF HEMET2023
RequestforProposal
forJanitorialServices
NONE 7. Exceptions to required speci?cations, if any:

Authorized Signature:

CLAUDIASALOMON SECRETARY
.. .i"z'ir:tedi\1'mne 7.11::
1 Z ‘ 4/11/2023
f":Efj121liEi‘«? s :

SIGNINGINSTRUCTIONSTO THE CONTRACTOR
All signatures must be notarized.In the event that the contracting firm is a corporation, the President or Vice-president plusthe Secretary or Assistant Secretary of the corporation must sign and the corporate seal must be affixed hereto. 43

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CITYOF I-IEMET2023
RequestforProposal
forJanitorialServices
City of Hemet
Bid for Janitorial Services

NONCOLLUSIONAFFIDAVIT
T0 be executed by bidder and submitted with bid
State of California }
}ss
County of Riverside }
QsiéiittllaSalomon
, being first duly sworn, deposes and says that he/she
is (Title) Secretary of (c,,,,,,,,,,,,, Ultimate MaintenanceServices Inc. , the party making the foregoingbid; that the bid is not made in the interest of, or on behalf of, any undisclosedperson, partnership, company, association,organization, or corporation; that the bid is genuine and not collusive or sham;that the bidder has not directlyor indirectlyinducedor solicited any other bidderto put in a false or sham bid, has not directly or indirectlycolluded,conspired, eonnived, or agreed with any bidder or anyone else to put in a sham bid, or that anyone shall refrain from bidding; that the bidder has not in any manner, directly or indirectly, sought by agreement, communication or conferencewith anyone to fix the bid price of the bidder or any other bidder, or to fix any overhead, pro?t, or cost element of the bid price, or of that of any other bidder, or to secure any advantage against the public body awarding the contract or anyone interestedin the proposed contract; that all statements containedin the bid are true; and further,that the bidder has not, directlyor indirectly,submittedhis/her bid price or any breakdownthereof,or the contents thereof,or diwlged informationor data relative thereto,or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, bid depository, or to any member of agent thereof to effectuate a collusive or sham bid.

ULTIMATEMAINTENANCESERVICES
fmitmtrtziz‘

CLAUDIASALOMON
ii}/{Pi'il‘;i€(lName}
4‘ '1,‘ ’xEvl.{ SECRETARY 4/11/2023
Tiller {Fate
46

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CITYOF HEMET2023
RequestforProposal
forJanitorialServices

REFERENCESUBMITTALFORM
Firm#1 _ Name 0fFj1m; CITYOF MONTEBELLO
Address of Firm, 1600 wVICTORIAAVE, MONTEBELLOCA
Contact person; JAMES COINER Phone No_ 909-736-8889, [email protected] Date of Project: From 2929 to PRESENT
Brief Descri tion Ofpro-cot COMPLETE JANITORIALSERVICES , FLOOR CARE, CARPET SHAMPOO? WINDW LEA ILDING, 5 I
!
! 5 PARKS.

I
.__j.___._______________________..__________..___.

Firm #2 — Name of Firm: CITYOF ORANGE
Address of Firm; 300 E CHAPMAN, ORANGECA
Contact P3130113MATTHEWLOREN-ZEN Phone N0- toforange.org 2015 to Date of Project: From PRESENT CONTRACTRENEWED2 TIMES B1.iefDeSCI.ip?onof Project: COMPLETEJANITORIALSERVICES, DAILY, DAY PORTERS, CARPET .SHAMPOO, WINDOW CLEANING, FLOORS CARE TO POLICE , CITY HALL,COMMUNITY,3 LIBRARIES Firm #3 — Name of Firm: CITYOF MALIBU
Address 0fFi1-H1; 23875 STUART RANCH RD, MALIBUCA
Contact Person: RICK FREDERIKSEN Phone NO_31O-456-0339, rfrederiksen@maIibucity@org Date of-PrOjeCt_From 2013 to PRESENT, CONTRACTRENEWED
Bnef . Descr1pt1on . . of Pro].ect: COMPLETEJANITORIALTO CITYHALLANDALLCITYWIDEPARKS 47

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_ . CITY OF AZUSA F1rm#4 — Name ofF1rm:

Address of Firm: 215 FOOTHILLAVE , AZUSA CA
Contact person: RQBERT DELGADILLQ Phone No_ 626-812-5248, [email protected] Date OfPrOject: From 2015 to PRESENT, CONTRACTRENEWEDTUICE Brief Desc? mmof Pm.eCt_ COMPLETEJANITORIALSERVICES, FLOORS, CARPETSHAMPOO, WINDOWCLE NINGAT CITYHALL,POEICE,DAYFORIER, SENIORCENIER, ACIIVIIIE3, LIBRARY PA-RK—S,G9RP¥A-F%&
Firm #5 — Name ofFir1n: CITYOF WHIT-“ER
Address Ofmm: 13230 PENN , WHITTIER,CA
Contact Person: FRANKPENA Phone No, 562-309-3996. fpenagcityofvvhittienorg . 2022 t Date ofPro]ect: From to
press”
Brief COMPLETE JANITORIALSERVICE, DAY PORTER Descrwtion of Pro'ect:

PRESSURE ASHER, OOR CARE , ARPETSHAMROO,AT CITYHALL,LIBRARIES, ‘ V =‘‘ “in "‘- “V ,
=5 ‘=i ‘_ .....

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TABLE OF CONTENTS

1. Cover Letter

2. Cost Proposal

3. Qualifications and Client References

4. Proof of and Certifications

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K, 310.542.!474 9 4237 RedondoBeach Blvd.
/ H info?zulnscoiporatieli.Com L?\"11d?1€.Calif0?1la
/
,
;j www.umscoiporationcom 90250
April 11, 2023

CITYOF HEMET

CANDACESUNDS
445 FLORIDAAVE

HEMET,CA
Dear Mrs.Sunds:

Ultimate Maintenance Services, lnc. is submitting a proposal for RFP , Janitorial Services at Various Locations. c., We possess the skills and qualifications that the CITYOF HEMETis seeking in a vendor, that is best suited for this contract. Our expertise inthe janitorial industry and well-trainedstaff has given us a solid foundationto succeed inthis contract. For 30 years now, Ultimate Maintenance Services, Inc. provide a wide range of cleaning solutions to their clients that are designed to ensure the absolute strict compliance with the detailed speci?cations, frequencies, performance requirements and contract terms contained withinthis RFP. This proposal comprehensively addresses the information requested in the RFP and highlights our company’s quali?cations and experience in the janitorial industry. Othercomponents ofthis proposal include references, service methodologies,administrativecapabilities, and our price proposal. We at UMSwould liketo assure you that we are committed to absolute success of thisjanitorial services contract if UMSisselected as vendor of choice. We would liketo thank you again forthis opportunity and look fonrvardto speaking with you during this bidding process. Our company is located at 4237 Redondo Beach Blvd, Lawndale CA 90260.

UMS have reviewed and understood the RFP, willingto enter in contract under the terms and conditions prescribed by the City of Hemet.UMS does not use any subcontractors and all our workers are in house.

I, Claudia Salomon, contact person identified during period of proposal evaluation, and for the term of this project; have read and will comply with all terms and conditions of the RPF.

This proposal shall remain valid for a 180-day period from the date ofsubmittal. l certify that all informationsubmitted with the proposal is true and correct.

Claudia Salomon Secretary
Tel: (310) 542 -1474 Ext 18
Corporation #2191385
EIN#95-4840759
DIR# JS-LR-000016391

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CLIENTREFERENCES

METROPOLITANWATER , WEYMOUTHWATER DISTRICT
700 MORENOAVE, LAVERNECA
Service locations: VALENCIA, RIVERSIDE AND LA VERNE.

Contact: VERA RIECKHOFF,909-560-3319, [email protected] Areas: Admin and office areas, restrooms, Iunchrooms,
Term: 5 years, contract renewed.

Services: Janitorial Services daily, floors strip and wax, carpet shampoo, windows,

DEPARTMENTOF CONSUMERAFFAIRS
27522 AVENUE SCOTT, VALENCIACA
KEN MILLER916-403-8582, [email protected]
Areas: Admin and Office areas, restrooms, Iunchrooms, and etc.

Term: 7 years , contract renewed twice.

Services: Janitorial Services, Floors strip and wax, carpet cleaning, window cleaning.

RIVERSIDECOUNTYTRANSPORTATIONCOMMISSION
4080 LEMON ST, 3RDFLOOR, RIVERSIDE CA
GARY RATLIFF, 951-787-7141, [email protected]
Areas: Several buildings, offices, restrooms, breakrooms,etc, Term: 3 years.contract renewed 2 times
Services: Complete Janitorial Services, ?oors strip and wzx, carpet cleaning, window cleaning, pressure washing.

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BUSINESSPROFILE
UltimateMaintenanceServices, Inc.(UMS)is a minority-owned and insured business that provides a wide range of cleaning solutions with the most efficient and innovative approaches. For over 30 years, UMS has been offering their clients customized cleaning services, including day porter services, sanitization, pressure washing, steam carpet cleaning, window cleaning, construction clean-up and Disinfection. The company was co—foundedby Paul Marmol and Claudia Salomon in March,1990 and became incorporated in California in May of 2000.The company has kept a stable financial standing throughout the years and has been established in the same of?ce located in Lawndale for over 21 years.

UMS has not been involved in any litigation, bankruptcy or reorganization and has never failed to complete a project or contract.

UMS do not have any unpaid judgement against the ?rm and or its principals.

Our office operates Monday through Friday from 8 am to 5 pm. It currently serves all Southern California counties, primarily Los Angeles, Ontario County and San Bernardino, and serves clients from variousindustries, such as aviation, transportation, commercial, government, industrial and many more. Ultimate Maintenance Services, Inc. possesses a rich background of training and experience in servicing complex facilitieswith high levels ofsecurity and sensitivity.

We fully understand the critical areas of concern that need continuous focused attention, that is why UMS have the top technology in equipment .Services personnel, emergency custodial services available 24 hours a day.

Ultimate Maintenance Services’ mission is to deliver an outstanding experience that ensures customer satisfaction through their janitorial services. To execute that mission, UMS’ team is dedicated to creating and maintaining productive relationships with their clients through constant communication and quality assurance. Inadditionto that, the team is committed to being properly prepared for the projects undertaken through proper training. Staffing projects withwelltrained project managers and team members has contributed to the company’s success on hundreds of completed projects and contracts. Today, the team has grown to 5 management members based in the corporate of?ce and over 85 members that are out on the ?eld, that value and understand the company’s mission statement and corporate values.

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Paul Marmol, chief executive officer and co—founder,has worked as janitor and supervisor at UMS,for over two decades, gaining an expertise inthejanitorial industry.ClaudiaSalomon isthe admnistrativeduties and provides support and assistance in all areas of the business, such a payroll preparation, officeorganization, and customer service. Based in the office, we have seven team members that are part of the management team. Sherly Garcia is responsible for recruitment, hiring, processing and other human resources duties while Sue Samfong oversees the record-keeping, invoicing, and accounting duties. We have onsite supervisors that monitors and oversees the training and performance of the onsite janitors. They have experience managing major accounts like City of Malibu and City of Montebello. Additionally, Camila and Victoria Marmol implement marketing strategies to generate sales and develop business practices that can improve the overall operations of thecompany.

Affiliations and accreditations:

UMSis registered as a SB, DBE, MBE,WOSB, Ml,S, MOSB.As we belong to a minoritywe are not af?liated to any organization, and our credential are as follows:

Corporation #2191385, DUN#784013448, ElN#95-4840759 and DIR# JS—LR-000016391 Organizational Structure
PILLH. MAl'<l~‘lUL
Cl;'U_/Director of
Upcraliuns

SUE SAMFONG EJERLYGARCIA
mi‘ CLAUDIASALOMON
MM W __ Director 0.‘ Hw_M_<HA______#___._'' Human Rescwces & Finance: Sales Managet,’Co:pmate Secretary Customer Sewke

CAMILAMARMOL ELSASALMON DEPREZ
Sales Associate MW’ W I
W" Sales Fesociate

VICTORIAMARMDL
Sales Associate/Project Manager
LETlClANAVRRRC RUDYALVAREZ
“"3 5°P€"**5°' FIELDSUPERVISOR

JANITDRS

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Qualification of Proposed Account Team
Paul Marmol (Project Manager)
He is the president and co-founder of Ultimate Maintenance Services, Inc. With experience of 29 years, he has worked as a janitor and supervisor and has gained an expertise in this industry. He creates cleaning solutions and implement new business strategies that can improve the performance and oversees overall operations of all UMS employees.

Claudia Salomon (Contact Administrator and Assignee)
As co-founder, Salomon has worked on an extensive amount on contracts and has experience in this industry for over 29 years. She isresponsible for administrative duties as of?ce manager, such as office organization, payroll preparation, customer service and the development and training of the sales department as the head of sales.

Sue Samfong (Financial and Billing)
She has been working for UMS for the 13 years now as the accountant. She overviews the financial operations and prepares and examines financial records of the business. She is also in charge of record—keeping,invoicing, and payroll preparation duties.

Sherly Garcia (Training and Human Resources)
She coordinates all human resources assignments and takes care of customer service with our accounts. She has been working at UMSfor 14 years. She has a degree inHuman Resources from ElCaminoCommunitycollege. Garcia’sduties include recruiting,screening, interviewing,and hiring employees. She also handles employee relations, payroll, benefits, and training.

Elsa Salmon DePrez (Project Developer)
Graduated with an IndustrialElectricalEngineeringdegree, Elsa has over 5 years of experience in the janitorial industry. She conducts job walks and assist with sales proposals while implementing corrective and preventive processes and protocols.

Victoria & Camila Marmol (Marketing and Sales)
Both Victoria and Camila have received degrees from Loyola Marymount University in Entrepreneurship and have applied that education to UMS.As sales associates, they are charge in generating new sales leads through marketing plans and maintaining relationships with new and existing clients.

Rudy Alvarez , Laura Jimenez &Leticia Alvarez (supervisorsl Day Porters) Both supervise and monitor existing operational processes and protocols and analyzes its effectiveness. Rudy , Laura and Leticia have been working for the company for more than 5 years and works closely with Paul and Claudia.

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Olivia Nava (Carpet cleaner, Floor crew-waxerand window washing) She is an experienced employee that train and perform special services in our company for about 6 years.

Janitors and Day Porter
We have approximately 65 employees. Each employee will be required to go through Ultimate Training Program. They are also required to be clean and neat, wear a branded uniform, ID, and safety gear. in addition to that, all employees must good driving record and pass an intensive background check.

All our Admin Staff have participated in several major projects accruing experience and deep understanding of Janitorial Market demands.

Claudia Salomon has been on the Custodial lndustry for 30 years. She has been the assigned as contact person and Contract Administrator for this project, her information is as follow:

Claudia Salomon, Sales Manager and Corporate Secretary
Phone 310.542.1774 Ext 18 Cell 310.505.5858
Address: 4237 Redondo Beach Blvd., Lawndale CA 90260
Project Understanding
The key to success in any janitorial services contract is the key management that will be assigned not only to manage the operations on site, but the management resources available 24/7 to support and ensure the success of the project. We have methodologies at UMS to prepare ourselves for a contract and to manage janitors throughout the duration of the contract and performance of Janitorial and disinfecting procedures. We implement these methodologies to ensure all requirements and specifications are met. We utilize a transition plan for all UMS employees to be well-prepared to begin the project,which include ourtrainingthatprimarily consist ofcompanysafety, policies, and procedures. In addition to that, UMS implement quality control procedures to ensure client satisfaction and execution and meets all legal regulations.

Transition Plan
UltimateMaintenance Services, Inc. providesacleaning service programthatguarantees an absolute seamless transition due to our extensive experience and knowledge in transitioning, managing and operating complex facilities for 29 years. We endeavor to identify all issues, responsibilities and risks priorto commencementand immediately began a smooth implementation /

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process.

Directlyfollowingthe contract award noti?cation, UMSwillcommence all time sensitive transition tasks, such meeting contract executive deadlines, submitting insurance certificates and other required contractual deliverable items. At our initialmeeting with our client, we discuss any contract speci?cations that has been modi?ed and establish communicationchannels withthem.

After the initial meeting with our client, our team determines all other deliverables, start and completion dates and all resources required.

Employment Practices
The head of HR handles the recruitment, hiring and interviewing process with incumbent employees from the previous contractor, current UMS employees and newly hired employees.

The head of HR handles the recruitment, hiring and interviewingprocess. She interviews the employees on their past janitorial experience and technical skills. Depending on the contract requirements, HR will conduct screening that include standard background check, criminal/sex offender background checks, drug screening, reference checks andlor certification checks, if necessary.

HR will also get their uniform sizes and order their ID badges, that contains important information as names and emergency numbers. We keep also records of each contract and the personnel assigned to that contract. Information contains name, contact information, payroll information, terms of employment. We contain the paper format and electronicallyof these records for at least 6 years. Each Janitor receive the most rigorous training in the cleaning industry to ensure they are well—versedin the latest and most effective cleaning technologies before commencing any project; our supervisors receive special training regarding supervising tasks besides the normal required training. We have implemented free—drugs, nicotine and alcohol work environment, non-discrimination, equal employment opportunity and sexual misconduct/harassmentpolicies that are strictly enforced. Due to present sanitary conditions, we ensure our employees in good health and free of contagious diseases. UMS promotes Equal Employment opportunity, and our policies considers ADA requirements. We count with personnel on-call, fully trained and ready to backup staff to cover any personnel need.

Our employees will begin the training process to review our company policies and procedures, regarding operations, safety, equipment, and conduct. The project manager reviews and educates the assigned personnel on the contract’s cleaning requirements, specifications, and confidentiality. He willalso ?nalize the work schedules and assignments for each facility.

Once that is done, uniforms,lDbadges and safety gear willbe distributed(see below images of UMS IDs and shirt). The delivery of equipment and supplies will occur a day or two prior to effective start date. On the start date, the supervisors (English speaker) will be on-site to make sure the assigned personnel have guidance and help if needed. We ensure that all equipment and supply deliveries are successfully made before to commencement of services. Additionally, /

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Any certi?cations or licenses that employees are required to have will be completed prior to commencement. it is company policy to not perform any task that he or she is not equipped or certi?ed to do, or that is not speci?ed in the scope of work. We provide speci?c instructionsto all workers regarding hazards unique to each job assignment to the extent that such informationwas not already covered intraininglistedbelow.

Training includes, not limited to:
-Explanation of our Injuryand Prevention plan, emergency action plan, and ?re prevention plan and measures for reporting any unsafe conditions, work practices and injuries. —Provisionsfor medical services and ?rst aid, includingemergency procedures. -Proper cleaning techniques and procedures, such as cleaning up spills and keeping areas neat and orderly.
-Proper storage procedures to prevent stacking goods in an unstable manner and storing materials and goods against doors, exits or electrical panels. -Organic Waste Recycling and Energy Conservation
-Handling and storage of chemicals.
-Handling and use of supplies and equipment and safe work habits. *Refer to Implementation Schedule.

Quality Control Program
As part of the overall management plan, quality control is a daily routine for the company and all our employees. We apply a total quality management system that is designated to assist management in planning its labor force, cost control, and accountancy for the success of the company’s business. Therefore, we have a clear understanding ofthe overall management needed for this project.
- An inspection system which consists of supervisors conducting random and scheduled inspections on a weekly basis to make sure everything is running smoothly. — Completion of daily and weekly checklist of the cleaning/disinfection specifications and deliverables and monthly reports to make sure all requirements are met. — Daily and weekly communication with main contact to ensure client satisfaction. - Inventory checks of equipment and supplies to ensure orders are processed in a timely manner to maintainadequate levels ofsupplies.
- Customer Satisfaction Measure through VOC (Voice of Customer Program) and a Corrective/PreventiveActionProgram to prevent re-occurrences.

Ifduring an inspection a maintenance issue isfound, we will notify City of Hemet in a timely manner. UMS will correct any areas where discrepancies are found and willtake corrective action to resolve the issue and prevent it from occurring in the future. The issue will be addressed immediately, no later than 5 hours after identi?cation. If an emergency issue occurs, UMS will /

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immediately,no later than 5 hours after identi?cation.If an emergency issue occurs, UMS will respond withina couple hours. Our supervisors also willnotify as soon as is found, by written /verbally any ?xtures or installationthat needs repair or is damaged to preserve and ensure your buildingare fullyoperational

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and supply deliveries are successfully made before to commencement of services. Additionally, several inspections willbe conducted withinthe ?rst couple weeks of the start date.

Cttzma te Mamte
Servxces Inc.

Safety Program
At UMS, we manage and mitigate risk through our safety and training programs. To maintain our high levels of productivity and work qualityand decrease the chance of incidents, we teach safety awareness to each employee. We take these preventative measures to enhance the safety of employees and the public, and we ensure that training, inspections, and reporting are following government agencies and company po|icy—yoursand ours.

UMS strictly enforce all safety policies and procedures and hold supervisors and other managers accountable for fairly and consistently enforcing company safety rules. Our company provide our employees with safety gear and equipment to protect them and keep the possibility of an injuryas lowas possible. Priorto starting a job each day, janitors are instructed to inspect work areas, equipment, and job sites for hazards and report any unsafe conditions to their supervisor so that corrections can be made. We require our supervisors to strictly enforce using the personal and protective equipment that is provided. Personal and protective equipment is always used, especially ifemployees are in contact with hazardous substances. Disregard for our company’s safety rules is grounds for disciplinary action, including possible termination.if an accident happens, we have developed procedures that enable us to report itimmediately, ?le claimsdocumentation properly and provide employees with the resources to be able to return to work in a reasonable timeframe.

Drug Free Workplace Program: Ultimate has developed policies for a drug—freeworkplace, based on the Model Plan released by SAMHSA. Our program contains: A Written policy, employee education, supervisor training, employee assistance program (EAP) and drug testing. Our policies promote a safe workplace, discourage drug and alcohol use and abuse.

Training
It is a Cal/OSHA requirement to provide training to our employees when they are ?rst hired, when they are assigned to a new job and when new equipment or substance is introduced.At UMS, '

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AllUMSvehicles have white exteriors branded with the company logo that displayed the company name clearly and followsthe CaliforniaVehicle Code.

All UMS Inc. vehicles have white exteriors branded with the company logo that displayed the company name clearly.

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Inventory&Supplies
Supervisors are responsible for maintaining inventoriesof equipment and supplies levels by ensuring orders are processed in a timely manner to maintain adequate levels of supplies. They are entitled in the making decision and immediate application of corrective and preventive measures. inoperative equipment will be referred to corporate or repair for replacement. Supervisors and personnel on ?eld are responsible to use only authorized equipment, chemicals, and supplies. Also, they ensure that all materials and supplies are catalogued as green by industry standards. Allsupplies and equipment will be transported and delivered in one of our branded, white ?eet vans,where supplies are equipped in a temperature—controlled environment. We are to use the chemicals, consumables and equipment that are previously authorized/recommended/providedby the CITYOF HEMETin accordance with this RFP. Allthe equipment to be used is exclusive forthis project.

MATERIAL MANUFACTURER
Carpet Cleaner Renowns Carpet ExtractionCleaner _Tile/FloorCleaner Maintex HighSierra Pristine Cleaner/Degreaser Floor Cleaner Betco Green Earth Daily Floor Cleaner Floor Stripper Betco Geen Earth Floor Stripper
All purpose cleaner _*Renown Green Works General Purpose Cleaner Restroom cleaner Waxie Green # 343 Restroom Cleaner
Glass Cleaner dRenown Non-Ammoniatedglass cleaner
Drain Mainteiner/RestroomOdor
Control Waxie Green # 443 CitrusHydroxyClean
Pressure Washer
HandSoap Genlabs CertiGreen Pink Lotion Hand Soap
Stainless Steel Cleaner Ecolab Stainless Steel Cleaner and Polish Disinfectant Citrucide
IonizedWater Maintex
EQUIPMENT ‘MANUFACTURER Janitorial Cart(s) RubbermaidBrute Maintex
Floor Burnisher(s) Clarke Ultraspeed Burnisher 1500 mph Mop Bucket and Wringers(s) RubbermaidWave Break
Dust Mop and Pan(s)
Standard Vl?ndow and ?oor squegee
Rubbermaid
Rubbermaid
Wet and dry vaccumm
Wet and dry vaccumm Maintex
Wet mop(s) and handle(s) Empire Cleaning Supply
Broom(s) upright and corner Renown
Step tool Maintex
Restroom closedNVet ?oor sign(s) rRubbermaid
Professional‘s choice
Back pack vaccumm Professionals choice
Fleet
Cargo Vans Ford and GM
Note: All equipment and supplies are brand new, and the list of materials can be updated accordingly, all materials are approved by OSHA and CDCand have a SMSD. :I-Z11 aI-—---—-'/ Page 337 of 344

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’l“’|.s
Board of Supervisors
HildaL. Solis
First District
HollyJ. Mitchell
Second District
Sheila Kuehl
Third District
Janice Hahn
Fourth District
Kathryn Barger
Fifth District
Director
Rafael Carbajal
Chief of Staff
Joel Ayala
dcba.lacounty.gov
[email protected]

LUSANGELES BOUNTY

CONSUMER &BUSINESS AFFAIRS
April 01, 2022
Claudia Salomon,Owner/Secretary
ULTIMATEMAINTENANCESERVICEINC.
4237 REDONDO BEACHBLVD.

LAWNDALE,CA 90260-3341
Vendor #: 112803
Certification
Record #: 092044

CERTIFICATIONFOR NON-FEDERALLYFUNDEDCOUNTYSOLICITATIONS Dear Claudia Salomon,
Congratulations! Your business is now certi?ed as a Local Small Business Enterprise (LSBE) with the County of Los Angeles effective as of the date of this letter. Your LSBE certi?cation expiration date is based on your 7’ r 31: y ~ = ‘ in '
" ‘ small business certi?cation. Your certification expires on January 31, 2024.

Your business is eligible for LSBE preference consideration in those County of Los Angeles solicitations which include the "Request for Preference Consideration" form. You must complete the form and provide a copy of this approval letter in your bid/proposal to receive the preference. To view your L.A.

County LSBE certification status, visit: -?g -
so As a certified LSBE, your company is also eligible for a 15-day prompt payment through the "Countywide Small Business Payment Liaison and Prompt Pay Program." To request your free Prompt Payment Stamp please email the Office of Small Business at 5 B ‘_}_;.f or call (323) 881-3964.

The County of Los Angeles Department of Consumer and Business Affairs (DCBA)reserves the right to request additional informationand/or conduct an on-site visitto verify your company's eligibilityfor this certi?cation. Please contact our office immediatelyifyour business experiences any changes that could affect eligibilityduring the certi?cationperiod.

For questions about this certi?cation or to learn more about resources available to small businesses , email us at :%1
‘ Av or call us at (323) you can visit us online at .1; _ 881-3964.

Sincerely,
Rafael Carbajal
Director
Christian Olmos
Program Chief, Of?ce of Small Business
RC:CO
500 W. Temple $11.,Suite B-96, Los Angeles CA, 90012-2706 (213) 974-1452 ' (800) 593-8222 ' Fax: (213) 687-1137

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Subject: Small Business Certification was Approved
From: donotreply@?scal.ca.gov
Date: Tue, Feb 01, 2022 3:10 pm
To: [email protected]
Attach: Fl$Cal
FEBRUARY 01, 2022
Certi?cation ID 23670

ULTIMATE MAINTENANCE SERVICES INC
4237 Redondo Beach Blvd, Lawndale, CA 90260, USA,
Lawndale, CA 90260
Subject: SB Certification Approval
Dear Business Person:

Congratulations on your State of California Small Business (SB) certi?cation. Your business is now entitled to compete in the State's goal to spend 25 percent of its annual contracting dollars with small businesses. Each certified SB receives a ?ve percent bid preference on applicable solicitations.

Proof of Certification
To view and print your certification pro?le, go to https://caleprocure.ca.gov. Enter your business name or your Certification ID. Click the search button below ‘Certi?cation ID‘.Then, click ‘View Profile’ and print. The screen print is your proof of certification.

Bid Notifications
To receive bid noti?cations, your ?rm must have a registration in the Financial Information System of California (Fl$Cal). Go to https://ca|eprocure.ca.gov to get registered.

Annual Submission Requirement
Submit copies of the entire federal tax return to the Of?ce of Small Business and DVBE Services (OSDS). Ifyou have been granted a tax filing extension with the Internal Revenue Service, submit a copy of the extension form and annual ?nancial statements; then, submit a copy of the tax return once ?led. Ifyou have employees, include the California Employment Development Department's "Quarterly Contribution Return and Report of Wages (Continuation)" (Form DE9C). Ifyou have out-of—stateemployees, submit the employee documentation comparable to Form DE9C. These annual submissions also apply to all affiliated businesses.

Maintaining Certification Profile
Visithttps://caleprocure.ca.gov to update your certificationpro?le online. You can complete a Certification InformationChange form located at and send via mail, fax (916.3754950) or by email to [email protected]
Recertification
Complete an online application at https://caleprocure.ca.gov up to 90 days prior to the expiration date whether or not you receive a recerti?cation notice.

Business Structure Change
Ifyour business has changed its structure (for example; sole proprietorship to corporation), the business must submit a new application and disclose the new Federal Employer Identi?cation Number for the new entity.

Withdraw Certification
Ifyour business no longer meets certi?cationeligibilityrequirements, complete a Certi?cation InformationChange form located at to withdrawyour certi?cation.Certificationeligibilityrequirements are located at
Conflict of Interest for Current and Former State Employees Prior to contract award, agencies willassure the vendor is in compliance with PublicContract Code, Section 10410 et seq. addressing con?ict of interest for State employees or former employees.

Ifyou have any questions, please contact our of?ce at 916.375.4940, by email at [email protected], or by fax 916.375.4950.

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Contractor'sLicenseDetailforLicense# 847895
DISCLAIMER:A license status check provides information taken from the CSLB license database.

Before relying on this information, you should be aware of the following limitations.

CSLB complaint disclosure is restricted by law (i n‘)ifthis entity is subject to public complaint disclosure click on linkthat willappear below for more information. Click -‘‘=-*{‘ for a de?nition of disclosable actions.

Only construction related civil judgments reported to CSLB are disclosed (1-E.». 1 ‘ ;
' ‘ Zr).

Arbitrations are not listed unless the contractor fails to comply with the tenns.

Due to workload, there may be relevant informationthat has not yet been entered into the board's license database.

Data current as of 3/8/2023 10:02:58 AM

ULTIMATEMAINTENANCESERVICES INC
4237 REDONDO BEACH BLVD
LAWNDALE,CA 90260 Business Phone Number:(310) 542-1474
Entity Corporation
Issue Date 10/06/2004 Expire Date
All information below should be reviewed.

Contractor's Bond
Thislicense ?led a Contractors Bond with l - Bond Number: GCL7437531 Bond Amount: $25,000
Effective Date: 01/01/2023
i
' ' l*L:".r:‘;, Bond of Qualifying Individual The qualifying individualCLAUDIAPERLA SALOMON certi?ed that he/she owns 10 percent or more of the voting stock/membership interest of this company; therefore, the Bond of Qualifying Individual is not required. Effective Date: 03/14/2013 .1 ~ ‘-5 ‘ ‘vi
Thislicense has workers compensation insurance withth
Policy Number:WWC3577348 Effective Date: 02/12/2022 Expire Date: 02/12/2023 Copyright © 202320232023 State of California

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Certi?ed Directory
CaliforniaUni?edCerti?cationProgram Certi?edDirectory
ULTIMATEMAINTENANCESERVICES,INC.

Clandia Solomon [email protected] 311$-(542-1474 310-542-0073 l1tIp:llwvmM.umscorporatiomcom 42é7i~Eenb~oo amen awn éiéivwRebonnoBEACHBLVD I.-lbierilahnic American é;..;.-;..e " LAWNDALE, bias’ CA 90260 LAWNDALE,CA 90260 23$499(I.-
Dwellings; C9903
Cther
-Specialty

CONSTRUCTION
Trade Contractors;
CLEAN
561720 - Venetian blind cleaning services; 561790 - other Services to Buildings and UP; I7341 - JANITORIALSERVICES ‘mg z.-. .-.r. LeeIAngeIe-s I A

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UitimateMaintenanceSc-mess.Inc
.\-{aw1%}.2013
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Registration Number:

State of California JS_l_R_0ooo16391
Department of Industrial Relations
Division of Labor Standards Enforcement
Licensing & Registration Unit
1515 Clay Street, Ste. 1902
Oakland, CA 94612
Janitorial Services Registration

REGISTRANT WITH EMPLOYEES
Effective Date Expiration Date
12/9/2022 12/9/2023
Ultimate Maintenance Services, Inc. Workers Compensation Insurance Expiration Date:
4237 Redondo BeachBlvd. February 12, 2023
LAWNDALE, CA 90260
Having paid to the Labor Commissioner of the State of California the required Registration Fee is hereby granted a registration to conduct the business of Janitorial Services in the State of California at the Iocation(s) listed above and effective for the period designated above in conformity with the provisions of Chapter 4, Part 4.2, Division 2 of the Labor Code and the rules and regulations issued thereunder by the Labor Commissioner.

THISREGISTRATION IS NOT TRANSFERABLEAND IS VALID ONLY AT THEREGISTEREDOPERATINGLOCATION

INDICATED ABOVE

POST IN A CONSPICUOUS PLACE

ALTERATIONS WILLVOID THIS REGISTRATION

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City of Hemet
City Council Meeting

STAFF REPORT
Meeting: City Council Meeting - Jun 27 2023
Department: Finance
Submitted by: Mark Prestwich, City Manager
Paul Espinoza, Interim Finance Director;
☐ Receive and File ☒ Consent Calendar ☐ Business Item ☐ Public Hearing TITLE:

A Resolution of the City Council of the City of Hemet, California, a Second Amendment to the Professional Services Agreement with Rogers, Anderson, Malody & Scott LLP (RAMS) for Finance Director Services for a Contract Amount Not to Exceed a total of $119,950.80, Authorizing the City Manager to Execute the Agreement for the FY 2022-23 and Authorizing the Finance Director to Establish Additional Appropriations of $9,950.80
RECOMMENDED ACTION:

It is respectfully recommended that the City Council:

Adopt a Resolution of the City Council of the City of Hemet, California, Approving a Second Amendment to the Professional Services Agreement with Rogers, Anderson, Malody & Scott LLP (RAMS) for Finance Director Services for a Contract Amount Not to Exceed total of $119,950.80, authorizing the City Manager to Execute the Agreement for the FY 2022-23 and authorizing the Finance Director to establish additional appropriations of $9,950.80.

BACKGROUND:

In December 2022, the City began the recruitment process to fill the vacancy for the Finance Director.

While the recruitment is conducted, important tasks assigned to the Finance Director position need to continue on. To mitigate a critical work stoppage with this vacancy, the City Council approved the First Amendment to the Professional Services Agreement with Rogers, Anderson, Malody & Scott LLP for interim Finance Director Services to fill the vacancy on a temporary basis in an amount not to exceed $110,000.00. This was accomplished by appointing the Retired Annuitant through a Professional Services Contract with RAMS.

ANALYSIS:

Through June 2023 the City’s recruitment for this vacancy is still underway. Staff is hopeful that this vacancy will be filled in summer or early fall of 2023. In the interim, it is necessary for the City to increase the amended contract amount to a not to exceed amount of $119,950.80 to cover costs for the City's interim Finance Director services through the end of the FY 2022-23. Through April 2023 the City has

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expended the first amended amount of $110,000.00. This second amendment will increase the total allotted amount to spend from $110,000.00 to $119,950.80 for an overall increase of $9,950.80.

PREVIOUS COUNCIL ACTION:

On October 1, 2022, the City entered into an Professional Services Agreement with Rogers, Anderson, Malody & Scott for interim Finance Director Services in an amount not to exceed $50,000.

On December 13, 2022, City Council approved the First Amendment to the Professional Services Agreement with Rogers, Anderson, Malody & Scott LLP for interim Finance Director Services to fill the vacancy on a temporary basis in an amount not to exceed $110,000.00.

STRATEGIC PLAN INTEGRATION:

GOAL FIVE: ORGANIZATIONAL EFFECTIVENESS
To identify the work needed inside the City organization to effectively provide services to the community and ensure financial stability.

Objective 1: Operate in a financially sustainable manner.

Objective 2: Evaluate existing practices to ensure continuity with industry best practices.

Objective 3: Provide Council with policies that are consistent while lessening liabilities.

Objective 4: Increase employee retention by training and creating a positive workplace.

Objective 5: Streamline fire prevention coordination efforts.

FISCAL IMPACT:

To fund staff's recommended Second Amendment to the Professional Services Agreement with Rogers, Anderson, Malody & Scott LLP (RAMS) for Finance Director Services for a Contract Amount Not to Exceed total of $119,950.80 would entail a one-time General Fund Appropriation in the amount of $9,950.80 to account 100-1400-2710.

ATTACHMENT(S):

Attachment 1: Resolution - RAMS Finance Director Services Second Amendment Attachment 2: RAMS - Finance Director Services - Second Amendment

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CITY COUNCIL RESOLUTION NO. 2023-

CITY OF HEMET
Hemet, California

RESOLUTION

A RESOLUTION OF THE CITY COUNCIL OF THE

CITY OF HEMET, CALIFORNIA, APPROVING THE

SECOND AMENDMENT TO THE AGREEMENT

FOR FINANCE DIRECTOR SERVICES BETWEEN

THE CITY OF HEMET AND ROGERS, ANDERSON,

MALODY & SCOTT LLP
The City Council of the City of Hemet, California (hereafter referred to as the “City Council”) does resolve as follows:

WHEREAS, on October 1, 2022, the City and RAMS entered
into a Professional Services Agreement for Finance Director Services; and
WHEREAS, on December 13, 2022, the City and RAMS
entered into a First Amendment to the Professional Services Agreement for Finance Director Services; and
WHEREAS, the City Council desires to increase the total not to exceed amount under Section 4(a) of the Agreement.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF
HEMET DOES HEREBY FIND AND RESOLVE AS FOLLOWS:

SECTION 1. Incorporation of Recitals.

The City Council of the City of Hemet finds and determines that the above referenced recitals are true and correct and the material to this Resolution.

SECTION 2. City Council Actions.

The City Manager, or his designee, is authorized and direct to execute the Second Amendment Agreement for Finance Director Services between the City of Hemet and Rogers Anderson Malody & Scott LLP attached hereto as Attachment 1.

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CITY COUNCIL RESOLUTION NO. 2023-
The Finance Director is authorized to establish supplemental appropriations of $9,950.80 in Account 100-1400-2710.
///
///
///
///
PASSED, APPROVED, AND ADOPTED this ___ day of
____________, 2023.
____________________________
Joe Males, Mayor
ATTEST:
_____________________________
John Paul Meier, City Clerk

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CITY COUNCIL RESOLUTION NO. 2023-
State of California )
County of Riverside )
City of Hemet )
I, John Paul Meier, City Clerk of the City of Hemet, do hereby certify that the foregoing resolution was adopted by the Hemet City Council on the _____ day of ____________, 2023, and was passed by the following vote:

AYES: Council Members:

NOES: Council Member:

ABSTAIN: Council Member:

ABSENT: Council Member:
_________________________________
John Paul Meier, City Clerk

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00091753.1

SECOND AMENDMENT TO

AGREEMENT

BY AND BETWEEN

THE CITY OF HEMET

A CALIFORNIA MUNICIPAL CORPORATION
AND

ROGERS, ANDERSON, MALODY & SCOTT, LLP
DATED: JUNE 8, 2023
Form Approved 2/17/2023

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00091753.1 Page | 1

SECOND AMENDMENT TO AGREEMENT
This Second Amendment to the Professional Services Agreement for Finance Director Services is made and entered into as of this 27th day of June, 2023, by and between the City of Hemet (“City”), a California municipal corporation and Rogers, Anderson, Malody & Scott, LLP, (“Consultant”). City and Consultant are sometimes hereinafter referred to as “Party” and hereinafter collectively referred to as the “Parties.”

RECITALS
A. City and Consultant entered into an agreement entitled “Professional Services Agreement” dated October 11, 2022 (“Agreement”) for the purpose of retaining services of Consultant to provide Finance Director Services.

B. Pursuant to Section 28 of the Agreement, the Parties desire to amend the Agreement to increase the not-to exceed compensation amount.

C. The First Amendment amended Section 4(a) to increase the not to exceed compensation amount from $50,000 to $110,000.

D. This Second Amendment amends Section 4(a) to provide that the Compensation shall not exceed $119,950.80.

OPERATIVE PROVISIONS
NOW, THEREFORE, in consideration of the promises made and recited herein, the Parties do hereby enter into this Amendment which modifies and amends the Agreement as follows:

1. AMENDMENT. The Agreement is hereby modified and amended as follows:

1.1 [COMPENSATION]. Section 4(a) of the Agreement is hereby amended to increase the Not to Exceed Amount to one hundred and nineteen thousand nine hundred and fifty dollars and eighty cents ($119,950.80), unless additional compensation is approved in writing in accordance with Section 26 “Administration and Implementation” or Section 28 “Amendment” of this Agreement.

2. MANDATORY INVOICE INFORMATION/NOTICES.

Consultant shall notify the City in writing whenever it has reason to believe that the costs the Consultant expects to incur under this Agreement in the following sixty (60) days, when added to all costs previously incurred, will exceed eighty percent (80%) of the Not to Exceed Amount specified herein. As part of the notification, the Consultant shall provide the City with a revised estimate of the total cost of performing this Agreement.

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00091753.1 Page | 2
On invoices submitted to the City, Consultant shall identify at the top of the first page, the Agreement’s not to exceed amount, the total amount billed to date, the services rendered during the billing period, and the amount due for the statement invoice for which reimbursement is sought in the statement invoice.

3. REMAINDER UNCHANGED. Except as specifically modified and amended in this Amendment, the Agreement remains in full force and effect and binding upon the Parties.

4. INTEGRATION. This Amendment consists of pages 1 through 3, inclusive, which constitute the entire understanding and agreement of the Parties and supersedes all negotiations or previous agreements, including written or verbal communications between the Parties with respect to all or any part of the transaction discussed in this Amendment.

5. SEVERABILITY. If any portion of this Amendment is declared invalid, illegal or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

6. EFFECTIVE DATE. This Amendment shall not become effective until the date it has been executed by the appropriate authorities of the City and Consultant.

7. APPLICABLE LAW. The laws of the State of California shall govern the interpretation and enforcement of this Amendment.

8. REFERENCES. All references to the Agreement include all their respective terms and provisions. All defined terms utilized in this Amendment have the same meaning as provided in the Agreement, unless expressly stated to the contrary in this Amendment. [SIGNATURE PAGE FOLLOWS]

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00091753.1 Page | 3
IN WITNESS WHEREOF, the Parties hereto have executed this Amendment to the Agreement on the date and year first written above.

CITY OF HEMET
___________________________
Mark Prestwich
City Manager
ATTEST:

CITY CLERK
By: ___________________________
APPROVED AS TO FORM:

CITY ATTORNEY
By: ____________________________

CONSULTANT
By:

Its:

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City of Hemet
City Council Meeting

STAFF REPORT
Meeting: City Council Meeting - Jun 27 2023
Department: Information Technology
Submitted by: Mark Prestwich, City Manager
Scott Underwood, IT Operations/Network System Supervisor; ☐ Receive and File ☒ Consent Calendar ☐ Business Item ☐ Public Hearing TITLE:

A Resolution of the City Council of the City of Hemet, California, Approving an Amended Purchase Order with Robert Half International through June 30, 2023 to increase funding for supplemental Information Technology staffing in the amount of $43,000 for a total amended purchase order amount of $92,999; Authorize the Finance Director to transfer vacancy savings in the amount of $43,000 from Software/Salaries & Wages account 680-1933-1100 to Systems/Professional-Specialized Services account 680-1935-2710; Authorize the Finance Director to generate an amended purchase order for supplemental Information Technology staffing with Robert Half International for a total amended amount of $92,999; and Authorize the City Manager to Execute Purchase Orders, and all Other Supporting Documents Related to this Agreement
RECOMMENDED ACTION:

It is respectfully recommended that the City Council:

Adopt a Resolution of the City Council of the City of Hemet, California, Approving an Amended Purchase Order with Robert Half International through June 30, 2023, to increase funding for supplemental Information Technology staffing in the amount of $43,000 for a total amended purchase order amount of $92,999; Authorize the Finance Director to transfer vacancy savings in the amount of $43,000 from Software/Salaries & Wages account 680-1933-1100 to Systems/ProfessionalSpecialized Services account 680-1935-2710; Authorize the Finance Director to generate an amended purchase order for supplemental Information Technology staffing with Robert Half International for a total amended amount of $92,999; and Authorize the City Manager to Execute Purchase Orders, and all Other Supporting Documents Related to this Agreement.

BACKGROUND:

The City of Hemet utilizes temporary staffing agencies for a variety of reasons, including temporarily staffing positions held by permanent employees who resign, retire, or are currently on authorized leave from work. Human Resources currently utilizes Robert Half International to fulfill the needs expressed by City departments and divisions at various points in the year.

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On March 8, 2022 the City of Hemet City Council approved Resolution 2022-040 (Attachment 'A') authorizing the City Manager to utilize Robert Half International, through the use of the HustonGalveston Area Council (H-GAC) Cooperative-Agreement, to obtain temporary staffing on an asneeded basis. Utilization of this agreement is exempt from competitive procurement under the City's piggybacking process. The agreement between Robert Half International and H-GAC was sourced competitively and provides pricing guidelines for temporary staffing assignments based on a number of criteria including the assignment's category, the number of anticipated hours for the assignment, and the actual position title fulfilling the assignment. This resolution authorizes the City Manager to execute contracts and purchase orders in support of temporary staffing for a two-year term expiring on May 31, 2024.

On July 1, 2022 Information Technology, utilizing the Huston-Galveston Area Council (H-GAC) Cooperative-Agreement, obtained temporary staffing from Robert Half International through utilization of a City Manager approved purchase order in the amount of $49,999.

ANALYSIS:

As all City departments and divisions increase their use of technology to enhance services to the public, the need for short and long-term technology staffing equally increases. Some of these citywide technology uses between 2022-2023 include:
• Firewall Replacement
• Server and Storage Replacement
• Network and Telephone Systems Replacement
• Enterprise Resources Planning (ERP) systems replacement • Land Management / Permitting (LMS) systems replacement • Citywide Document Imaging system deployment
• Microsoft 365 application and service adoption
• Geographic Information System (GIS) upgrade
Temporary staffing allows Information Technology to scale up or down as needed while maintaining regular operations. This allows for the acquisition of specialized skills and enhanced staffing levels without overcommitting resources or diluting the focus of the permanent staff.

Between the months of January 2023 to June 2023 an oversight allowed our existing purchase order with Robert Half International to exceed its initial funding limit. This was primarily due to a software bug in our Enterprise Resource Planning (ERP) financial system that ordinarily would have alerted staff so this could be prevented. Information Technology discovered this oversight during a manual budget review and immediately notified the Finance Department.

DISCUSSION:

Recommended additional funding in the amount of $43,000 is needed to cover temporary staffing invoices between the months of January 2023 through June 2023. These funds are available from the unfilled GIS Specialist position within the Information Technology software program budget for fiscal year 2023.

Immediate steps are being taken to address the software bug found in the City of Hemet’s ERP financial system. Staff is working with its software vendor to rectify the bug but also updating internal procedures

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to prevent such lapses in the future. These procedures include a higher frequency of purchase order reviews to identify issues or deviations at early stages, reducing the potential this will occur again.

STRATEGIC PLAN INTEGRATION:

GOAL FIVE: ORGANIZATIONAL EFFECTIVENESS
To identify the work needed inside the City organization to effectively provide services to the community and ensure financial stability.

To identify the work needed inside the City organization to effectively provide services to the community and ensure financial stability.

The proposed action aligns with the following Council adopted objective:

Objective 2: Evaluate existing practices to ensure continuity with industry best practices.

FISCAL IMPACT:

The existing purchase order with Robert Half International is allocated from Systems/Professional Services account 680-1935-2710 in the amount of $49,999.

Recommended additional funding for the amended purchase order in the amount of $43,000 is available from vacancy savings from the budgeted GIS Specialist position under account 680-1933- 1100.

The total amended amount of existing and recommended funding for Robert Half International temporary staffing within Information Technology account 680-1935-2710 is $92,999.

As a result of the recommended action, the available unfilled GIS Specialist vacancy savings of $62,300 will be reduced by $43,000, resulting in a remaining vacancy savings of $19,300 within account 680- 1933-1100.

ATTACHMENT(S):

Attachment 'A' - City Council Resolution 2022-040
Attachment 'B' - Resolution_Robert_Half_Information_Technology

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11 12
13 14
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23 24
25 26
27 KNI

CITY OF HEMET

HEMET, CALIFORNIA
RESOLUTION NO. 2022- 040

A RESOLUTION OF THE CITY COUNCIL OF THE CITY

OF HEMET, CALIFORNIA, AUTHORIZING THE CITY

MANAGER TO UTILIZE ROBERT HALF

INTERNATIONAL ON AN AS -NEEDED BASIS FOR A

TWO- YEAR TERM, AND AUTHORIZING THE CITY

MANAGER TO EXECUTE CONTRACTS AND

PURCHASE ORDERS IN SUPPORT OF TEMPORARY

STAFFING AGENCY SERVICES
The City Council of the City of Hemet, California ( hereafter referred to as the " City Council') does resolve as follows:

WHEREAS, the Human Resources Division conducts recruitments and maintains employment lists of qualified individuals for career and temporary positions; and
WHEREAS, City departments and divisions may require additional administrative, clerical, technical, or professional temporary staff to augment existing resources to deliver services and provide administrative support; and WHEREAS, if there are no available candidates from existing employment lists, City departments and divisions may use a temporary staffing agency to obtain limited - term temporary staff; and
WHEREAS, Robert Half International has skilled and qualified temporary employees to support City needs; and
WHEREAS, expenditures for these services will be paid from a variety of funding sources in budgets of individual operating departments and divisions when temporary staffing services are required.

City of Hemet Resolution No. 2022- 040 Page 4 of 41

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1 NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF HEMET FINDS, 2 DETERMINES, ORDERS AND RESOLVES AS FOLLOWS:
3 SECTION 1. That the City Council authorizes and directs the City Manager to 4 utilize the Houston -Galveston Area Council Cooperative Agreement with Robert Half 5 6
International (" Agreement") attached hereto as Exhibit "A" and incorporated herein by 7 this reference.
8 SECTION 2. That the City Manager is authorized to utilize temporary staffing 9 services under the Agreement.
10 SECTION 3. That the City Manager is authorized to execute such " Job 11 Arrangement Letters" on a position -by -position basis, to supplement City staffing as 12 needed.
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City of Hemet Resolution No. 2022- 040 Page 5 of 41

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PASSED, APPROVED AND ADOPTED this 8th day of March, 2022.

ATT T:
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John Paul Maier, City Clerk
City of Hemet Resolution No. 2022-040 Page 6 of 41

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1 State of California )
County of Riverside )
2 City of Hemet )
3 4 I, John Paul Maier, City Clerk of the City of Hemet, do hereby certify that the 5 foregoing resolution was adopted by the Hemet City Council on the 8th day of March, 6 2022, and was passed by the following vote:
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AYES: Council Members: Krupa, Brown, Males, Mayor Pro Tem Meyer, Mayor Lilienthal
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NOES: Council Members: None.

ABSTAIN: Council Members: None.
10 ABSENT: Council Members: None.
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City of Hemet Resolution No. 2022- 040 Page 7 of 41

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DocuSign Envelope ID: 11 D932BD- E01 E- 4AEF-ANC-09875ABADA2A H -GAC
Houston - Galveston Area Council
P. O. Box 22777 • 3555 Timmons - Houston, Texas 77227- 2777 Cooperative Agreement - Contract - Robert Half International, Inc. - Public Services - ID: 6943

GENERAL PROVISIONS
This Agreement is made and entered into, by and between the Houston -Galveston Area Council hereinafter referred to as H -GAC having its principal place of business at 3555 Timmons Lane, Suite 120, Houston, Texas 77027 and Robert Half International, Inc., hereinafter referred to as the Contractor, having its principal place of business at 2884 Sand Hill Road, Menlo Park, CA 94025.

WITNESSETH:

WHEREAS, H -GAC hereby engages the Contractor to perform certain services in accordance with the specifications of the Agreement; and
WHEREAS, the Contractor has agreed to perform such services in accordance with the specifications ofthe Agreement;
NOW, THEREFORE, H -GAC and the Contractor do hereby agree as follows:

ARTICLE 1: LEGAL AUTHORITY
The Contractor warrants and assures H -GAC that it possesses adequate legal authority to enter into this Agreement. The Contractor' s governing body, where applicable, has authorized the signatory official( s) to enter into this Agreement and bind the Contractor to the terms ofthis Agreement and any subsequent amendments hereto.

ARTICLE 2: APPLICABLE LAWS
The Contractor agrees to conduct all activities under this Agreement in accordance with all federal laws, executive orders, policies, procedures, applicable rules, regulations, directives, standards, ordinances, and laws, in effect or promulgated during the term of this Agreement, including without limitation, workers' compensation laws, minimum and maximum salary and wage statutes and regulations, and licensing laws and regulations. When required, the Contractor shall furnish H -GAC with satisfactory proof of its compliance therewith.

ARTICLE 3: PUBLIC INFORMATION
Except as stated below, all materials submitted to H -GAC, including any attachments, appendices, or other information submitted as a part of a submission or Agreement, are considered public information, and become the property of H -GAC upon submission and may be reprinted, published, or distributed in any manner by H -GAC according to open records laws, requirements of the US Department of Labor and the State of Texas, and H -GAC policies and procedures. In the event the Contractor wishes to claim portions of the response are not subject to the Texas Public Information Act, it shall so; however, the determination ofthe Texas Attorney General as to whether such information must be disclosed upon a public request shall be binding on the Contractor. H -GAC will request such a determination only if Contractor bears all costs for preparation of the submission. H -GAC is not responsible for the return of creative examples of work submitted. H -GAC will not be held accountable if material from submissions is obtained without the written consent ofthe contractor by parties other than H -GAC, at any time during the evaluation process.

ARTICLE 4: INDEPENDENT CONTRACTOR

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DocuSign Envelope ID: 11D932BD- E01E- 4AEF-A04C- 09875ABADA2A The execution of this Agreement and the rendering of services prescribed by this Agreement do not change the independent status of H -GAC or the Contractor. No provision of this Agreement or act of H -GAC in performance of the Agreement shall be construed as making the Contractor the agent, servant or employee of H -GAC, the State of Texas or the United States Government. Employees of the Contractor are subject to the exclusive control and supervision ofthe Contractor. The Contractor is solely responsible for employee related disputes and discrepancies, including employee payrolls and any claims arising therefrom.

ARTICLE 5: ANTI- COMPETITIVE BEHAVIOR
Contractor will not collude, in any manner, or engage in any practice which may restrict or eliminate competition or otherwise restrain trade.

ARTICLE 6: SUSPENSION AND DEBARMENT
Debarment and Suspension ( Executive Orders 12549 and 12689) — A contract award ( 2 CFR 180.220) must not be made to parties listed on the government -wide exclusions in the System for Award Management ( SAM), in accordance with the OMB guidelines at 2 CFR 180 that implement Executive Orders 12549 ( 3 CFR Part 1966 Comp. p. 189) and 12689 ( 3 CFR Part 1989 Comp. p. 235), " Debarment and Suspension." SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549.

Pursuant to the Federal Rule above, Respondent certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency or by the State of Texas and at all times during the term of the Contract neither it nor its principals will be debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency or by the State of Texas Respondent shall immediately provide the written notice to H -GAC if at any time the Respondent learns that this certification was erroneous when submitted or has become erroneous by reason of changed circumstances. H -GAC may rely upon a certification of the Respondent that the Respondent is not debarred, suspended, ineligible, or voluntarily excluded from the covered contract, unless the H -GAC knows the certification is erroneous.

ARTICLE 7: GOAL FOR CONTRACTING WITH SMALL AND MINORITY BUSINESSES WOMEN' S BUSINESS ENTERPRISES AND LABOR SURPLUS AREA FIRMS ( if subcontracts are to be let) H-GAC' s goal is to assure that small and minority businesses, women' s business enterprises, and labor surplus area firms are used when possible in providing services under a contract. In accordance with federal procurements requirements of 2 CFR § 200. 321, if subcontracts are to be let, the prime contractor must take the affirmative steps listed below:

1. Placing qualified small and minority businesses and women' s business enterprises on solicitation lists;

2. Assuring that small and minority businesses and women' s business enterprises are solicited whenever they are potential sources;

3. Dividing total requirements, when economically feasible, into smaller task or quantities to permit maximum participation by small and minority businesses, and women' s business enterprises;

4. Establishing delivery schedules, where the requirement permits, which encourage participation by small and minority businesses, and women' s business enterprises;

5. Using the services and assistance as appropriate, of such organizations as the Small Business

6. Administration and the Minority Business Development Agency of the Department of Commerce.

Nothing in this provision will be construed to require the utilization of any firm that is either unqualified or unavailable. The Small Business Administration ( SBA) is the primary reference and database for information on requirements related to Federal Subcontracting httns:// www. sba. gov/ federal- contractiny-/contracting_guide/ prime subcontracting NOTE: The term DBE as used in this solicitation is understood to encompass all programs/ business enterprises

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DocuSign Envelope ID: 11D932BD- E01E- 4AEF- A04C- 09875ABADA2A such as: Small Disadvantaged Business ( SDB), Historically Underutilized Business ( HUB), Minority Owned Business Enterprise (MBE), Women Owned Business Enterprise (WBE) and Disabled Veteran Business Enterprise DVBE) or other designation as issued by a certifying agency.

Contractor agrees to work with and assist HGACBuy customer in meeting any DBE targets and goals, as may be required by any rules, processes or programs they might have in place. Assistance may include compliance with reporting requirements, provision of documentation, consideration of Certified/ Listed subcontractors, provision of documented evidence that an active participatory role for a DBE entity was considered in a procurement transaction, etc.

ARTICLE 8: SCOPE OF SERVICES
The services to be performed by the Contractor are outlined in an Attachment to this Agreement.

ARTICLE 9: PERFORMANCE PERIOD
This Agreement shall be performed during the period which begins Jun 012021 and ends May 31 2024. All services under this Agreement must be rendered within this performance period, unless directly specified under a written change or extension provisioned under Article 21, which shall be fully executed by both parties to this Agreement.

ARTICLE 10: PAYMENT OR FUNDING
Payment provisions under this Agreement are outlined in the Special Provisions. H -GAC will not pay for any expenses incurred prior to the execution date of a contract, or any expenses incurred after the termination date of the contract.

ARTICLE 11: PAYMENT FOR WORK
The H -GAC Customer is responsible for making payment to the Contractor upon delivery and acceptance of the goods or completion ofthe services and submission ofthe subsequent invoice.

ARTICLE 12• PAYMENT TERMS/PRE-PAYMENT/QUANTITY DISOUNTS If discounts for accelerated payment, pre -payment, progress payment, or quantity discounts are offered, they must be clearly indicated in the Contractor' s submission prior to contract award. The applicability or acceptance of these terms is at the discretion of the Customer.

ARTICLE 13: REPORTING REOUIREMENTS
Ifthe Contractor fails to submit to H -GAC in a timely and satisfactory manner any report required by this Agreement, or otherwise fails to satisfactorily render performances hereunder, H -GAC may terminate this agreement with notice as identified in Article 29 of these General Provisions. H -GAC has final determination of the adequacy of performance and reporting by Contractor. Termination of this agreement for failure to perform may affect Contractor' s ability to participate in future opportunities with H -GAC. The Contractor's failure to timely submit any report may also be considered cause for termination of this Agreement. Any additional reporting requirements shall be set forth in the Special Provisions of this Agreement.

ARTICLE 14: INSURANCE
Contractor shall maintain insurance coverage for work performed or services rendered under this Agreement as outlined and defined in the attached Special Provisions.

ARTICLE 15: SUBCONTRACTS AND ASSIGNMENTS
Except as may be set forth in the Special Provisions, the Contractor agrees not to assign, transfer, convey, sublet or otherwise dispose ofthis Agreement or any right, title, obligation or interest it may have therein to any third party without prior written approval of H -GAC. The Contractor acknowledges that H -GAC is not liable to any subcontractor or assignee of the Contractor. The Contractor shall ensure that the performance rendered under all

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DocuSign Envelope ID: 11D932BD- E01E- 4AEF- A04C- 09875ABADA2A subcontracts shall result in compliance with all the terms and provisions of this Agreement as ifthe performance rendered was rendered by the Contractor. Contractor shall give all required notices, and comply with all laws and regulations applicable to furnishing and performance of the work. Except where otherwise expressly required by applicable law or regulation, H -GAC shall not be responsible for monitoring Contractor' s compliance, or that of Contractor' s subcontractors, with any laws or regulations.

ARTICLE 16: AUDIT
Notwithstanding any other audit requirement, H -GAC reserves the right to conduct or cause to be conducted an independent audit of any transaction under this Agreement, such audit may be performed by the H -GAC local government audit staff, a certified public accountant firm, or other auditors designated by H -GAC and will be conducted in accordance with applicable professional standards and practices. The Contractor understands and agrees that the Contractor shall be liable to the H -GAC for any findings that result in monetary obligations to H - GAC.

ARTICLE 17: TAX EXEMPT STATUS
H -GAC and Customer members are either units of government or qualified non-profit agencies, and are generally exempt from Federal and State sales, excise or use taxes. Respondent must not include taxes in its Response. It is the responsibility of Contractor to determine the applicability of any taxes to an order and act accordingly.

Exemption certificates will be provided upon request.

ARTICLE 18: EXAMINATION OF RECORDS
The Contractor shall maintain during the course of the work complete and accurate records of all of the Contractor' s costs and documentation of items which are chargeable to H -GAC under this Agreement. H -GAC, through its staff or designated public accounting firm, the State of Texas, and United States Government, shall have the right at any reasonable time to inspect, copy and audit those records on or off the premises by authorized representatives of its own or any public accounting firm selected by H -GAC. The right of access to records is not limited to the required retention period, but shall last as long as the records are retained. Failure to provide access to records may be cause for termination ofthe Agreement. The records to be thus maintained and retained by the Contractor shall include ( without limitation): ( 1) personnel and payroll records, including social security numbers and labor classifications, accounting for total time distribution of the Contractor' s employees working full or part time on the work, as well as cancelled payroll checks, signed receipts for payroll payments in cash, or other evidence of disbursement of payroll payments; ( 2) invoices for purchases, receiving and issuing documents, and all other unit inventory records for the Contractor's stocks or capital items; and ( 3) paid invoices and cancelled checks for materials purchased and for subcontractors' and any other third parties' charges.

Contractor agrees that H -GAC will have the right, with reasonable notice, to inspect its records pertaining to purchase orders processed and the accuracy of the fees payable to H -GAC. The Contractor further agrees that the examination of records outlined in this article shall be included in all subcontractor or third -party agreements.

ARTICLE 19: RETENTION OF RECORDS
The Contractor and its subcontractors shall maintain all records pertinent to this Agreement, and all other financial, statistical, property, participant records, and supporting documentation for a period of no less than seven 7) years from the later ofthe date of acceptance ofthe final payment or until all audit findings have been resolved. If any litigation, claim, negotiation, audit or other action involving the records has been started before the expiration ofthe retention period, the records shall be retained until completion of the action and resolution of all issues which arise from it, or until the end of the seven ( 7) years, whichever is later, and until any outstanding litigation, audit, or claim has been fully resolved.

ARTICLE 20: DISTRIBUTORS, VENDORS, RESELLERS
Contractor agrees and acknowledges that any such designations of distributors, vendors, resellers or the like are for the convenience of the Contractor only and the awarded Contractor will remain responsible and liable for all