3084 to persons or situations other than those as to which it is held invalid or unenforceable, will not be affected, 3085 will continue in full force and effect, and will be enforced to the fullest extent permitted by law. 3086 Article 48. Right to Require Performance
3087 48.01 The failure of City at any time to require performance by Contractor of any provision of this 3088 Agreement will in no way affect the right of City thereafter to enforce same. Nor will waiver by City of any 3089 breach of any provision of this Agreement be taken or held to be a waiver of any succeeding breach of such 3090 provision or as a waiver of any provision itself.
3091 Article 49. All Prior Agreements Superseded
3092 49.01 This Agreement incorporates and includes all prior negotiations, correspondence, 3093 conversations, agreements and understandings applicable to the matters contained in this Agreement and 3094 the parties agree that there are no commitments, agreements or understandings concerning the subject 3095 matter of this Agreement that are not contained in this document. Accordingly, it is agreed that no deviation 3096 from the terms of this Agreement will be predicated upon any prior representations or agreements, whether 3097 oral or written.
3098 Article 50. Headings
3099 50.01 Headings in this document are for convenience of reference only and are not to be 3100 considered in any interpretation of this Agreement. 3101 Article 51. Exhibits
3102 51.01 Each Exhibit referred to in this Agreement forms an essential part of this Agreement. Each 3103 such Exhibit is a part of this Agreement and each is incorporated by this reference. 3104 Article 52. Attorney’s Fees
3105 52.01 In the event that litigation is brought by a party in connection with this Agreement, the 3106 prevailing party will be entitled to recover from the opposing party all costs and expenses, including 3107 reasonable attorneys’ fees, incurred by the prevailing party in the exercise of any of its rights or remedies 3108 under this Agreement or the enforcement of any of the terms, conditions, or provisions of this Agreement. 3109 Article 53. Effective Date
3110 53.01 This Agreement will become effective when it is properly executed by City and Contractor 3111 and Contractor will begin Services under this Agreement as of January 1, 2022. 3112
AR001187
Solid Waste Collection Services Agreement Dated: January 1, 2022
3113 IN WITNESS WHEREOF, City and Contractor have executed this Agreement on the respective 3114 date(s) below each signature.
3115 City OF THOUSAND OAKS Contractor
3116 A General Law City
3117 By: ________________________ By: ____________________ 3118 Name
3119 Title: _______________________ _____________________________ 3120 Chairman of the Board,
3121 President, Vice President
3122 ATTEST: ____________________ By: __________________________ 3123 City Clerk Name
3124 APPROVED AS TO FORM
3125 City Attorney _____________________________
3126 Secretary, Assistant Secretary,
3127 By: _________________________ Financial Officer, Asst. Treasurer 3128
AR001188
Solid Waste Collection Services Agreement Dated: January 1, 2022
3129 Exhibit 1
3130 [Insert City Maximum Service Rates]
3131
3132
AR001189
Solid Waste Collection Services Agreement Dated: January 1, 2022
3133 Exhibit 2
3134 City-Sponsored Events
3135 E2.1 Waste collection services shall be provided at no charge for the following City-sponsored 3136 events.
3137 E2.1.1 Arbor Earth Day Celebration
3138 and others as may be scheduled up to a maximum of five per year. 3139
3140
AR001190
Solid Waste Collection Services Agreement Dated: January 1, 2022
3141 Exhibit 3
3142 List of City Properties and Current Service
3143 E3.1 Thousand Oaks Civic Arts Plaza, 2100 E. Thousand Oaks Blvd., Thousand Oaks, CA 91362 3144 Service Level - five 3-yd Trash bins 6 days/wk, four 3-yd Recycle bins 4 days/wk, one 64 3145 gal cart 1x/week
3146 E3.2 Grant R. Brimhall Thousand Oaks Library, 1401 E. Janss Rd., Thousand Oaks, CA 91362 3147 Service Level - one 3-yd Trash 4x/week, one 3-yd Recycle 5x/week 3148 E3.3 Newbury Park Branch Library, 2331 Borchard Rd., Newbury Park, CA, 91320 3149 Service Level – one 3-yd Trash 3x/week, one 3-yd Recycle 2x/week 3150 E3.4 Hill Canyon Treatment Plant, 9600 Santa Rosa Rd., Camarillo, 93012 3151 Service Level - two 3-yd Trash 1x/week, three 3-yd Recycle 1x/week 3152 E3.5 Los Robles Green Golf Course, 299 S. Moorpark Rd., Thousand Oaks, CA 91361 3153 Service Level – two 3-yd Trash 4x/week, one 3-yd Trash 1x/week, one 3-yd Trash 2x/week, 3154 one 3-yd Recycle 4x/Week, two 64-gal Organics carts 2x/week 3155 E3.6 Alex Fiore Teen Center, 1375 E. Janss Rd., Thousand Oaks, CA 91362 3156 Service Level – one 3-yd Trash 2x/week, one 3-yd Recycle 2x/week 3157 E3.7 Goebel Senior Adult Center, 1385 E. Janss Rd., Thousand Oaks, CA 91362 3158 Service Level – one 3-yd Trash 3x/week (Shared Recycle with Teen Center) 3159 E3.8 Hillcrest Center (401/403 W. Hillcrest Dr.), 403 W. Hillcrest Dr., Thousand Oaks, CA 91360 3160 Service Level – two 3-yd Trash 5x/week, one 3-yd Recycle 2x/week 3161 E3.9 Thousand Oaks Transportation Center, 265 S. Rancho Rd., Thousand Oaks, CA 91361 3162 Service Level – one 3-yd Trash 1x/week, one 3-yd Recycle 1x/week, Lock/Unlock service 3163 E3.10 Child Care Center, 110 S. Conejo School Rd., Thousand Oaks, CA 91362 3164 Service Level – one 3-yd Trash 2x/week, one 3-yd Recycle 2x/week 3165 E3.11 Household Hazardous Waste Facility, 2010 Conejo Center Dr., Newbury Park, CA 91320 3166 Service Level – one 3-yd Trash 1x/week, two 3-yd Recycle 1x/week 3167 E3.12 Municipal Service Center, 1993 Rancho Conejo Blvd., Newbury Park, CA 91320 3168 Service Level – three 3-yd Recycle 3x/week
3169 E3.13 Olsen Road Pump Station (call-in service as needed on temporary basis) 3170 New Service
3171 E3.14 Royal Oaks Drive Day Labor Site, 201 Hampshire Rd., Thousand Oaks, CA 91361 3172 New Service
3173 E3.15 Cameron Center, 288 Greenmeadow Dr., Thousand Oaks, CA 91360 AR001191
Solid Waste Collection Services Agreement Dated: January 1, 2022
3174 New Service
3175
3176
AR001192
Solid Waste Collection Services Agreement Dated: January 1, 2022
3177 Exhibit 4
3178 Collection Container Specifications
3179 E4.01 Cart Specifications.
3180
3181 E4.01.1 All new or replacement Carts must be manufactured with a minimum twenty percent (20%) 3182 recycled material content and come with a ten (10) year warranty against defects. 3183
3184 E4.01.2 Carts must be constructed with material that resists deterioration from ultraviolet radiation 3185 and be incapable of penetration by household pets or small wildlife when lids are fully closed. 3186
3187 E4.01.3 Contractor must provide Carts having an approximate volume of 32, 64 and 96 gallons. 3188 Actual cart volume may vary by +/- 10% depending on manufacturer. 3189
3190 E4.01.4 Carts must include wheels and handles that accommodate ease of movement by able3191 bodied persons, have heavy duty wheels, attached hinged lids, and be designed to be resistant to 3192 inadvertent tipping due to high winds.
3193
3194 E4.01.5 Carts must include lids that continuously overlap the Cart body so as to prevent the intrusion 3195 of rainwater and minimize odors. The lids would be of a design and weight so as to prevent the Cart body 3196 from tilting backward when flipping the lid open.
3197
3198 E4.01.6 Carts must be capable of being lifted into the Collection Vehicle without damage or distortion 3199 under normal usage.
3200
3201 E4.01.7 Carts be hot-stamped, embossed, or labeled/decaled with the company name, a unique 3202 identification number (i.e., serial number for carts), weight limit, and images of the type of materials to be 3203 collected. All Carts shall also contain instructions for proper usage. If any of the above is accomplished via 3204 labels or decals, such labels or decals must be maintained and/or replaced as necessary throughout the 3205 term to maintain a near new appearance. Decals/labels showing types of materials collected in each Cart 3206 must be replaced annually.
3207
3208 E4.01.8 Cart and lids must meet all applicable colors and labeling specifications as set forth by 3209 CalRecycle (i.e., blue = recycle, black/charcoal = trash, green/brown = yard waste/mixed organics, green 3210 w/yellow lid or yellow = food waste or other color standards as determined by CalRecycle prior to the start 3211 of this Agreement).
3212
3213 E4.02 Bin Specifications.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
3214
3215 E4.02.1 Bins must be constructed of heavy metal or heavy plastic and must be watertight, 3216 well painted, in good condition and without rust or dents. 3217
3218 E4.02.2 Wheels, forklift slots, and other appurtenances, which are designed for movement, 3219 loading, or unloading of the container, must be maintained in good repair. 3220
3221 E4.02.3 Contractor must provide Bins having an approximate volume of 1.5, 3, 4, and 6 3222 cubic yards.
3223
3224 E4.02.4 Bins must have the name and phone number of Contractor on the exterior so as 3225 to be visible when the Bin is placed for use.
3226
3227 E4.02.5 Each Bin must be labeled with a listing of materials that may and may not be 3228 placed in a particular Bin type, and each Bin must include a conspicuous warning: “Not to be used for the 3229 disposal of hazardous, electronic, or universal waste.” Bins must be labelled in English and Spanish. 3230
3231 E4.02.6 Bid lids must be constructed of metal or heavy plastic, so as to minimize the 3232 intrusion of rainwater and minimize odors. Locking bins will be provided upon request at the rate set forth 3233 in Exhibit 1.
3234
3235 E4.02.7 Bins must be capable of being lifted into the Collection Vehicle without damage 3236 under normal usage.
3237
3238 E4.02.8 Bins must meet all applicable colors and labeling specifications as set forth by 3239 CalRecycle (i.e., blue = recycle, black/charcoal = trash, green/brown = yard waste/mixed organics, green 3240 w/yellow lid or yellow = food waste or other color standards as determined by CalRecycle prior to the start 3241 of this Agreement).
3242
3243 E4.03 Roll-off Container Specifications
3244
3245 Roll-off specifications shall be the same as Bin specifications E4.02.1 through E4.02.6, and E4.02.8. 3246
3247 E4.04 Containers End of Life
3248 Collection Containers must be recycled at the end of their useful life.
AR001194
Solid Waste Collection Services Agreement Dated: January 1, 2022
3249 Exhibit 5
3250 List of Approved Subcontractors
3251 E5.01 The current list of subcontractors is as follows. This list can be revised by mutual consent 3252 between City and Contractor.
3253 E5.01.1 Street Sweeping: Venco Power Sweeping, 2400 Eastman Ave. Oxnard, CA 3254 93030
3255 E5.01.2 Household Hazardous Waste: Clean Harbors, 880 W. Verdulera Street, 3256 Camarillo, CA 93010
AR001195
Solid Waste Collection Services Agreement Dated: January 1, 2022
3257 Exhibit 6
3258
3259 Intentionally left blank
AR001196
Solid Waste Collection Services Agreement Dated: January 1, 2022
3260 Exhibit 7
3261 Recyclable Materials
3262 E7.01 City and Contractor agree to meet from time to time as needed to discuss additions or 3263 deletions from the list of Recyclable Materials. At a minimum this list will be updated annually on or before 3264 November 22 each year. Contractor may request removal of Recyclable Materials due to market limitations, 3265 which request will be decided by the Agreement Administrator. Recyclable Materials currently being 3266 Collected include:
3267 E7.01.1 Newsprint (including inserts);
3268 E7.01.2 Mixed paper (including magazines, catalogs, envelopes, junk mail, corrugated 3269 cardboard, Kraft brown bags and paper, paperboard, paper egg cartons, office ledger paper, and telephone 3270 books);
3271 E7.01.3 Glass containers;
3272 E7.01.4 Aluminum beverage containers;
3273 E7.01.5 Small scrap and cast aluminum (not exceeding forty (40) pounds in weight nor two 3274 (2) feet in any dimension for any single item);
3275 E7.01.6 Steel including “tin” cans and small scrap (not exceeding forty (40) pounds in weight 3276 nor two (2) feet in any dimension for any single item); 3277 E7.01.7 Bimetal containers;
3278 E7.01.8 Mixed plastics such as empty plastic containers (1, 2 and 5), and empty bottles 3279 including containers made of HDPE, LDPE, or PP.
3280 E7.02 List of acceptable organic materials:
3281 E7.02.1 Food waste
3282 E7.02.2 Green Waste
3283 E7.02.3 Landscape and pruning waste
3284 E7.02.4 Non-hazardous wood waste
3285 E7.02.5 Food-soiled paper that is mixed in with food waste 3286 E7.02.6 compostable food containers
3287 E7.02.7 compostable foodware
3288 E7.03 List of materials which Contractor should explore means and markets to recycle but which 3289 Service Recipient make seek, and pay for, alternative recycling markets:
3290 E7.03.1 Plastics #6 and #7
3291 E7.03.2 plastic bags, wrap and film
3292 E7.03.4 laboratory ware (plastics, glass etc.)
3293 E7.03.7 mirrors
3294 E7.03.9 porcelain and ceramics
3295 E7.03.10 glass and metal cookware/bakeware
AR001197
Solid Waste Collection Services Agreement Dated: January 1, 2022
3296 E7.03.11 hoses, cords, wires
3297 E7.03.12 paper less than 4 inches in size in any dimension 3298 E7.03.13 aseptic containers
3299 E7.03.14 microwaveable trays
3300 E7.03.15 window or auto glass
3301 E7.03.16 coated cardboard
3302 E7.03.17 coat hangers
3303 E7.03.18 white goods (household appliances)
3304 E7.03.19 needles, syringes, IV bags or other medical supplies 3305 E7.03.20 textiles, cloth or any fabric
3306 E7.03.21 propane tanks
3307 E7.03.22 universal waste (u-waste)
3308 E7.03.23 electronic waste (e-waste)
3309
AR001198
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 8
Street Sweeping Services
E8.01 Contractor shall provide Street Sweeping Services during the Term in accordance with the terms and conditions of this Agreement. Contractor shall include such services in the Maximum Service Rates set by this Agreement.
E8.01.1 Manner of Service. Contractor shall provide a Complete Sweep of all Curb Miles on all publicly maintained City Streets. Within any Curb Mile, Contractor shall be responsible for sweeping all curbs including Median Islands and the corners from any cross street intersecting the subject street. Contractor shall obey all laws governing the operation of the sweepers on a public street and shall perform its operations so that sweepers are traversing their routes in the normal direction of traffic.
E8.01.1.1 Contractor shall furnish all materials, labor, supervision and equipment necessary to perform all work required for regularly scheduled sweeping of all public streets in the City at the frequency and within the time frames described in Exhibit 8.09. Within 90 days of the Effective Date, Contractor shall adopt a City approved street sweeping schedule that follows the City approved refuse collection schedule, including adjustments for Holidays. Exceptions resulting from equipment breakdowns shall be immediately reported to the City with a catchup schedule.
E8.01.1.2 Contractor shall also provide an annual 200-hour time bank for unscheduled sweeping and related services or as otherwise assigned by the City upon one (1) Work Day’s notice. Contractor shall make reasonable efforts to respond to emergency incidents including vehicle accidents, illicit discharges, and other emergencies within two hours or best effort depending on the severity of the incident.
E8.01.2 Maps. Contractor shall provide the Street Sweeping Service route maps to the City Representative upon request, within ninety (90) days from receipt of written notice. The maps shall be provided in a format that can be posted to the City website.
E8.01.3 Sweeping Method. Unsweepable items that impede sweeping, such as palm fronds, rocks, trash and debris shall be removed from the sweeping path and properly disposed of by the operator rather than driving around them. Items that impede sweeping and are immovable such as construction debris and impaired vertical or horizontal clearance by tree limbs shall be reported to the City immediately for correction. Contractor is not responsible for areas missed due to parked cars or other personal property. Sweeper operators shall immediately report to Contractor and the City all Illicit Discharges observed during routes. Contractor shall train all operators to recognize Illicit Discharges and stormwater pollution sources prior to work as street operators and annually thereafter, using City-approved training materials. Such training shall be documented and made available for review by the City.
E8.01.3.1 In areas where drainage is a problem, Contractor shall make as many passes as necessary to remove debris from standing water. In addition, all sand, dirt, rocks, gravel, vegetation, and other sweepable debris shall be removed from the street during the sweeping operation. If standing water is over the top of curb, then Contractor shall not be required to sweep that specific area. Sweeper operators shall report all areas AR001199
Solid Waste Collection Services Agreement Dated: January 1, 2022
with drainage problems to Contractor and City on a monthly basis, or as deemed appropriate by Contractor.
E8.05 Standards of Service. All areas swept under this Agreement shall be thoroughly cleaned. All debris shall be picked up by the sweeper unit and disposed of at Contractor's expense as outlined in this Exhibit. Sweeping shall include the removal of all sand, gravel, dirt, litter, vegetation, and all other debris that accumulates between sweeps. Curb lines shall be swept along both sides of the roadway, or to the edge of pavement where no curb exists, along all curbs on raised medians, over all portions of painted medians, painted left and right turn pockets, and all intersection cross gutters. Sweeping shall normally require one pass over an area. Contractor shall make additional passes or make such extra effort required to adequately clean the street to the satisfaction of the City. Extra effort shall be required when sweeping equipment leaves a dirt/silt smear in its swept path. The service standards in this Article may be reviewed and modified as conditions warrant to maintain cleanliness by the City or as necessary to comply with any regulatory permits issued to City.
E8.06 Water. Contractor shall obtain water services from the appropriate water utility or City for the water necessary in the street sweeping operation and use sufficient water to prevent dust arising during sweeping operations. City will provide map of preferred hydrant locations to Contractor to be used whenever feasible. The cost of the water shall be borne by Contractor.
E8.06.1 When possible, Contractor shall use reclaimed or tertiary recycled water.
E8.06.2 Contractor shall not discharge liquid waste from the sweeper units onto City streets or into the storm drain system.
E8.06.3 Washing of sweepers on City property is prohibited. Any and all washing of sweeper units shall be compliant with Section 16.03. Contractor shall implement best management practices when loading water into the street sweepers to prevent any overflow/potable water discharges into the storm drain system.
E8.07 Sweeper Speed. Contractor shall operate the sweepers at a speed of not more than five (5) miles per hour in residential areas and eight (8) miles per hour in commercial areas when sweeping or when the sweeper brooms are down, unless Contractor can demonstrate that the sweeper can operate efficiently and safely at a higher speed. City will use industry standards, Environmental Protection Agency information, and the sweeper manufacturer’s recommendations on the speed of sweepers when considering greater speeds.
E8.08 Width of Sweeper Path. Contractor shall sweep all curb miles and all bike lanes with all brooms down, unless parked vehicles, structures, or other objects prohibit the safe sweeping of this path width. The path shall begin at the face of the curb and include the flow line of the gutter. Unless blocked by parked cars, Garbage Carts, Recycling Carts, or Organics Carts the face of the curb and gutter shall always be included within the sweeper path. On those residential streets with no curb, the width of the sweeper path shall be not less than eight (8) feet measured from the edge of the pavement toward the center of the street.
E8.09 Street Sweeping Frequency.
E8.09.1 Residential Streets. Contractor shall provide Street Sweeping Service for each Curb Mile of residential streets in the City once every other week in October through April and once every month May through AR001200
Solid Waste Collection Services Agreement Dated: January 1, 2022
September on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 3. This specifically includes:
E8.09.1.1 All public residential streets within the City limits.
E8.09.1.2 All private residential streets within the City limits, provided that Contractor obtains access from the Home Owners Association on mutually agreeable terms and conditions. Individual Home Owners Associations may negotiate directly with Contractor for more frequent street sweeping at the Home Owners Association’s expense.
E8.09.2 Commercial Streets. Contractor shall provide Street Sweeping Service for each Curb Mile of commercial streets in the City once per week on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 8. This specifically includes:
E8.09.2.1 All non-residential streets within Service Area.
E8.09.2.2 Hill Canyon Treatment Plant and streets areas from Santa Rosa Road to main gate.
E8.09.2.3 Westlake Blvd. south of the 101 Freeway interchange to the City limits.
E8.09.3 Parking Lots. Contractor shall provide Street Sweeping Service for each Curb Mile of designated parking areas shown in this Exhibit 8 in the City once per week on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 3.
E8.09.4 Change in Frequency. The City may direct Contractor to change the frequency of street sweeping for any City street. Contractor shall implement City-directed changes in frequency within fifteen (15) Work Days of receipt of written notice from the City Representative to adjust sweeping frequency. Any changes under this Article shall be treated as City-directed changes under Section 28.01.
E8.10 Street Sweeping Hours of Service.
E8.10.1 Residential Streets. Contractor shall provide Street Sweeping Service on residential streets commencing no earlier than 7:00 a.m. and terminating no later than 7:00 p.m. Monday-Friday. Street Sweeping Services shall take place five days per week. The hours, days, or both of service may be extended due to extraordinary circumstances or conditions with the prior written consent of the City Representative. Sweeping in residential areas shall be coordinated with Collection Services to ensure that sweeping occurs after collection of all Carts has been completed on a specific street.
E8.10.2 Commercial Streets. Contractor shall provide Street Sweeping Service on commercial streets commencing no earlier than 7:00 a.m. and terminating no later than 7:00 p.m. Monday-Friday. Street Sweeping Service shall take place five days per week. The hours, days, or both of service may be extended due to extraordinary circumstances or conditions with the prior written consent of the City Representative.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.10.3 Downtown Area. Street Sweeping in the downtown area or other areas as designated by the City may commence no earlier than 7:00 a.m. and terminate no later than 7:00 p.m. Monday-Friday. The City may restrict Street Sweeping hours in the downtown area or other areas where noise or traffic negatively affects the surrounding neighborhoods.
E8.10.4 Other Areas. Designated collector, arterial streets and City facilities may also be swept on Saturdays between the hours of 7:00 a.m. and 7:00 p.m. upon approval of the City.
E8.10.5 Street Changes. City and Contractor acknowledge that it may be necessary or desirable to add or delete City streets for which Contractor will provide Street Sweeping Services or to temporarily modify sweeping schedules. City will provide notice of any such changes to Contractor which may be caused by the following:
E8.10.5.1 Construction or development on or along a street.
E8.10.5.2 Pavement maintenance activities, including the chip seal program or the slurry seal program.
E8.10.5.3 Inclement weather when running water renders sweeping ineffective.
E8.10.5.4 Special sweeping on alternative schedule.
E8.10.5.5 Other legitimate reasons that make sweeping impractical as determined by the City Representative.
E8.11 Street Additions. As new streets are constructed and accepted by City, City may, at City’s sole option, designate such streets as part of the Service Area for the purposes of Street Sweeping Services. If the City Representative designates such streets as part of the Service Area, Contractor shall provide Street Sweeping Service on such streets under the terms and conditions of this Agreement within fifteen (15) Work Days of receipt of written notice from the City Representative to begin service. Any changes under this section shall be treated as City-directed changes under Section 28.01.
E8.12 Street Deletions. City may require some City streets to be temporarily or permanently removed from the list of scheduled streets for which Contractor provides Street Sweeping Service under this Agreement. Contractor shall immediately cease providing Street Sweeping Service to any City Street upon receipt of written notice from the City Representative to stop such service. When a City Street has been temporarily removed from the list of scheduled streets, Contractor shall resume Street Sweeping Service on such street in the next regularly scheduled cycle following the receipt of written notice from the City Representative to resume service.
E8.13 Revised Maps. Contractor shall revise the Street Sweeping Service route maps to show the addition or deletion of City Streets as provided above and shall provide such revised maps to the City Representative upon request, within ninety (90) days from receipt of written notice. The maps shall be provided in a format that can be posted to the City website.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.14 Parking Restrictions. The City will provide written notice to Contractor of any streets where permit parking may impact scheduled Street Sweeping Service. Contractor may be required to adjust sweeping schedules to sweep prior to the permit parking restrictions.
E8.15 Adverse Weather Conditions. Because of varying rain conditions throughout the City, Contractor may verbally request permission from the City Representative to cancel sweeping during heavy and persistent rainstorms within the Service Area. Contractor may cancel sweeping only with the prior consent of the City Representative.
E8.16 Hazardous Waste. Contractor shall not be required to remove any Hazardous Waste from the street surface. If, in the course of performing Street Sweeping Services, any suspected Hazardous Waste is encountered, Contractor shall immediately report the location to the City Representative, and any other responsible agency.
E8.17 Disposal of Sweep Waste. Contractor shall transport and deliver all Sweep Waste to designated Bins or areas at a City facility. Contractor will collect all Bins containing Sweep Waste and deliver to an Organics Processing Facility in a manner that meets AB 939 or other waste diversion requirements established per CalRecycle.
In the event the facility is closed on a Work Day or is otherwise unable to accept the Sweep Waste, Contractor shall transport and deliver the Sweep Waste to such other legally permitted facility approved by the Agreement Administrator. Sweep Waste recycling and processing shall be by agreement between the Contractor and the City and shall not be calculated as part of the annual diversion rate required in Article 5.
E8.18 Spillage. During hauling, all Sweep Waste shall be contained, covered and enclosed so that leaking, spilling and blowing of the Sweep Waste is prevented. Contractor shall be responsible for the immediate clean-up of any spillage caused by Contractor.
E8.18.1 Equipment oil, hydraulic fluids, or any other liquid or debris resulting from Contractor’s operations or equipment must be covered immediately with an absorptive material and removed from the street surface. Contractor must document spillage in the Waste Reporting System and notify City’s stormwater compliance coordinator within two (2) hours of any spills resulting from Contractor’s operations or equipment. When necessary, Contractor must apply a suitable cleaning agent and cleaning technique to the street surface to provide adequate cleaning as approved by the City’s stormwater compliance coordinator to be compliant with the City’s stormwater permit.
E8.18.2 The above paragraphs notwithstanding, Contractor must clean up any spillage caused by Contractor within two (2) hours upon notice from the City. If City deems necessary, Contractor must engage thirdparty environmental clean-up specialist to remove any equipment oil, hydraulic fluids, or any other liquid or debris that remains on street after Contractor’s own clean-up efforts. If clean-up is not conducted to satisfaction of City, City has right to engage environmental clean-up specialist to perform additional clean-up work at the expense of Contractor.
E8.18.3 In the event where damage to City streets is caused by a hydraulic fluid spill (i.e., any physical damage in excess of a simple cosmetic stain caused by the spill), Contractor shall be responsible for all repairs to return the street to the same condition that existed prior to the spill. Contractor shall be responsible for all clean-up activities related to the spill. Repairs and clean-up shall be performed in a manner satisfactory to the City and at no cost to the City.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.18.4 To facilitate immediate cleanup, Contractor’s vehicles must at all times carry sufficient quantities of petroleum absorbent materials along with a broom and shovel.
E8.19 Street Sweeping Service Routes. Not less than forty-five (45) days prior to commencement of Street Sweeping Services, Contractor shall submit to the City Representative, Service Area maps precisely defining the Sweeper Routes for review and approval by the City Representative. The route maps shall include the days of the month sweeping shall occur, the sweeping schedules in adjacent areas, the areas of the City to be swept, the start and finish of each route, the location of each dumpsite, and any special needs such as early starts, and late finishes.
E8.19.1 The City Representative may provide written comments on the preliminary maps to Contractor no later than twenty (20) Work Days after receipt of the maps from Contractor. Contractor shall revise the maps to reflect such comments and return them to the City Representative within twenty (20) Work Days after receipt of the City Representative’s comments.
E8.19.2 Upon approval by the City Representative of the final Sweeper Route maps, Contractor shall develop and maintain the Sweeping Routes on a computerized mapping system that is compatible with City’s mapping system to the extent possible. Street Sweeping maps provided to the City shall be in a format that is suitable for posting to the City website. In addition the scheduled Street Sweeping day for each Residential and Commercial Service Recipient shall be recorded as part of the Contractor’s Service account database provided to the City in the Waste Reporting System.
E8.19.3 Service Route Changes. Contractor shall submit to the City Representative, in writing, any proposed route change (including maps thereof) not less than forty-five (45) days prior to the proposed date of implementation. Such changes shall also be reflected in Contractor’s printed route maps.
E8.19.3.1 The City Representative may provide written comments to Contractor on such proposed change no later than ten (10) Work Days after receipt of the proposal from Contractor, and Contractor shall revise the routes to reflect such comments and return them to the City Representative within ten (10) Work Days of receipt of such comments.
E8.19.3.2 Contractor shall not implement any route changes without the prior written approval of the City Representative. If the approved route change will change the day on which Street Sweeping Service will occur, Contractor shall notify the affected Service Recipients of route changes not less than thirty (30) Work Days before the proposed date of implementation in a manner approved by the City Representative.
E8.20 Other City Sweep Service. If during the Term, circumstances exist that require work associated with the Street Sweeping Service program that is not specifically provided for in this Agreement, the City Representative may require Contractor to perform such other associated work (“OAW”). Any changes under this section shall be treated as City-directed changes under Section 28.01 to the extent that the requested services are not included in the time bank provided in E8.01.1.2.
AR001204
Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.20.1 When Contractor performs OAW, the labor, materials, and equipment used in the performance of such work shall be subject to the prior written approval of the City Representative.
E8.20.2 Examples of OAW that Contractor may be required to perform include: performance of special sweeps, flood clean-up, street sanitation for parades and celebrations, City requested clean-up services, and any contingency where sweeper and supporting sweeper equipment could assist in a particular instance.
E8.21 Street Sweeping Quality of Work. The standards of performance which Contractor is obligated to meet are those good street sweeping practices which leave the service area in a debris and dirt-free condition, and using sufficient water to avoid airborne dust arising from equipment operation.
E8.22 Street Sweeping Equipment.
E8.22.1 General Provisions. All Street Sweeping Service equipment used by Contractor in the performance of services under this Agreement shall be of a high quality and of the vacuum type in conformance with the City’s MS4 Permit. The vehicles shall be designed and operated so as to prevent collected materials from escaping from them. Hoppers shall be closed on top and on all sides with screening material to prevent collected materials from leaking, blowing or falling from the vehicles.
E8.22.2 Clean Air Vehicles. Contractor must use new Street Sweeping vehicles at the start of this Agreement and may not use any Street Sweeping vehicle that is more than seven (7) years old during the term of the Agreement. Vehicles must utilize low carbon (“alternative”) fuel, which includes renewable diesel, biodiesel, hydrogen, ethanol, methanol, natural gas, renewable natural gas, propane, P-series fuels, and electric. During the Term, to the extent required by law, Contractor shall provide its Street Sweeping vehicles to be in full compliance with all Applicable Laws, including State and Federal clean air requirements that are adopted or proposed to be adopted, including, but not limited to, the California Air Resources Board Heavy Duty Engine Standards as currently proposed to be contained in California Code of Regulations, title 13, sections 2020 et seq., the Federal EPA’s Highway Diesel Fuel Sulfur regulations and all other applicable air pollution control laws.
E8.22.3 Vehicle Noise Level. All Street Sweeping operations shall be conducted as quietly as possible and must comply with Applicable Laws, including Federal EPA noise emission regulations, currently codified at Code of Federal Regulations, Title 40, Part 205.
E8.22.4 Reserve Equipment. Contractor shall have available to it, at all times, reserve collection and Street Sweeping Service equipment that can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by Contractor to perform Contractor’s duties under this Agreement.
E8.22.5 All equipment shall be maintained in good mechanical condition, including brushes and brooms that shall be replaced at regular intervals. Contractor shall immediately clean any vehicle fluids (hydraulic fluids, lubricating oils, etc.) that leak or spill from equipment into the street or public right of way.
E8.22.6 Sweepers shall be fitted with GPS tracking and cameras with all data accessible to City staff. Contractor shall furnish to the City at no additional cost or expense any software and equipment necessary for City to track the location of sweeping vehicles in real time and to generate reports as needed.
AR001205
Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.22.6 Sweeping equipment shall not be stored in the public right of way unless mechanical failure prevents immediate removal. In the event of mechanical failure, all efforts must be made to remove the equipment from the public right of way as soon as possible. The City must approve any overnight storage in public right of way.
Contractor may enter into optional Storage Agreement with City to store Sweeper equipment at City facility. In the absence of such Storage Agreement with City, sweeping equipment shall not be stored on City Property.
E8.22.7 All equipment is subject to inspection by the City at any time.
E8.22.8 All sweepers shall have an operational strobe and back-up alarm and shall conform to all City, Ventura County, State and Federal safety requirements.
E8.23 Staffing. All Street Sweeper operators shall abide by the requirements set forth in Article 31 of this Agreement.
E8.24 Communication. Contractor shall have direct communication with all sweeping operators in the field utilizing radios or cellular telephones. Each sweeper operator shall have the ability to communicate verbal information immediately to City staff, Police and Fire Department personnel, residents, and to report illicit storm water discharges and hazardous street or drainage conditions to the City. Contractor shall also report missed routes and citizen complaints and resolution to the City on a weekly basis, when applicable.
E8.24.1 Contractor shall supply a 24-hour message telephone number to the City Traffic Engineer so that the City can notify Contractor of traffic counter installations.
E8.24.2 Drivers shall be aware of their locations in order to raise their brooms and avoid destruction of traffic counter cables. Contractor shall use due diligence to avoid traffic counter cables.
E8.25 Deficiencies and Corrections. The City may also make regular unannounced inspections of Street Sweeping locations if a swept area is deemed to be below acceptable performance standards, the substandard section shall be re-swept within one (1) Work Day of notification. Contractor shall re-sweep at their own expense.
The City shall be notified of the completed re-sweep.
E8.26 City MS4 Permit. Contractor shall meet street sweeping requirements included in the City’s current Storm Water Discharge Permit (Order R4-2010-0108, NPDES NO. CAS004002) as it may be amended, revised, or reissued from time to time (“MS4 Permit”).
E8.27 The designated parking areas for weekly street sweeping are:
E8.27.1 Thousand Oaks Civic Arts Plaza parking area, Dallas Drive, Kavli Theater loading dock area and its access driveway from Conejo School Road to the loading dock area E8.27.2 Grant R. Brimhall Thousand Oaks Library, Goebel Adult Center and Alex Fiore Teen Center parking areas
E8.27.3 Newbury Park Branch Library parking area
E8.27.4 Los Robles Green Golf Course and Conejo Player Theatre parking areas E8.27.5 Hillcrest Center (401/403 W. Hillcrest Dr.) parking areas AR001206
Solid Waste Collection Services Agreement Dated: January 1, 2022
E8.27.6 Thousand Oaks Transportation Center parking area E8.27.7 Child Care Center parking area – 110 S. Conejo School Road E8.27.8 Municipal Service Center parking area
E8.27.9 Household Hazardous Waste Facility drive-in and parking area E8.27.10 Royal Oaks Drive day labor drop-off/pick-up area E8.27.11 Cameron Center parking area.
E8.27.12 Greenmeadow Avenue extension up to bike path entrance AR001207
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 9
Catch Basin and Drop Inlet Cleaning and Maintenance
(City Option)
E9.01 Identification of Catch Basins and Drop Inlets for Cleaning and Maintenance. Contractor shall annually inspect the City’s 3,535 catch basins and 87 drop inlets in public right-of-way areas, document findings, and clean out up to eight hundred (800) of these per year, removing active vegetation and solid waste including trash, green waste, and street debris. The City will provide location, description, specific identification numbers and opening width of catch basins and drop inlets to Contractor via an online Geographic Information System (GIS) portal.
Contractor shall include services detailed in this Exhibit in the Maximum Service Rates set by this Agreement.
Contractor to be compensated by the City for additional cleanings beyond the eight hundred (800) in any Calendar Year at the per catch basin/drop inlet cleaning rate specified in E9.10 below.
E9.02 Inspection. The Contractor will perform an annual inspection of each of the City’s catch basins and drop inlets and use mobile reporting devices (typically a tablet, laptop or smartphone) for field worker(s) to report condition of each to an online Geographic Information System (GIS) utilizing ESRI’s GIS “Collector” app or its successor, or suitable alternative as approved by the City. The information to be collected and reported at each inspection is as follows:
Catch basin/Drop Inlet ID
Date/time of inspection
% full with trash/debris – estimate %
% full with organics – leaves etc. – estimate %
Cleaning required (use criteria below) – (Y/N)
Maintenance required – (Y/N), document issues and take and upload photo Evidence of illicit discharge e.g., oil, paint, etc. – document observation Presence of trash excluder (face plate) (Y/N)
Presence of trash full-capture device (connector pipe screen or CPS) (Y/N) Evidence of flooding – (Y/N) and document
Take photo inside catch basin/drop inlet to show conditions and upload to GIS During inspection, if liquid waste other than water is found to be present near or in a catch basin or drop inlet, the Contractor shall notify the City Representative immediately.
After inspection the Contractor is responsible for replacing manhole covers and manhole security screws in same position as found and for applying grease to the screws.
In the course of Contractor’s work, Contractor shall report to the City the location of any additional catch basin or drop inlet that is observed but is not present in City-provided list.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E9.03 Cleaning Assessment. During inspection Contractor shall identify and flag (using the GIS Collector app.) those catch basins and drop inlets which require cleaning using the following criteria:
Unscreened catch basins/drop inlets that are in the Malibu Creek Watershed (identified as such in the GIS) shall be cleaned when any unnaturally occurring material (litter) is observed. Unscreened catch basins/drop inlets in other City areas shall be cleaned when the catch basin compartment is 25% full or greater.
Catch basins/drop inlets with a CPS installed shall be cleaned when 40% or more of screen height is blocked with trash, debris, and/or sediments.
E9.04 Maintenance Assessment. During inspection Contractor shall identify and flag (using the GIS Collector app.) those catch basins and drop inlets which require maintenance. These include broken or damaged inlets, and those with rusted, broken or irremovable bolts, broken or damaged CPS, broken or damaged trash excluders, cracked concrete and chipped curbs, damaged or missing medallions, bicycle straps on grates, cracked or damaged grates, trip hazards around catch basin structure, protruding edges of header plates, damaged catch basin deck top and bottom, and any other issues requiring attention.
E9.05 Cleaning. Contractor shall use a vactor or other City-approved method to remove solid waste from catch basin and drop inlets identified as needing cleaning according to the criteria established in E9.03. In addition to catch basin and drop inlets identified as needing cleaning by the Contractor upon inspection, City may designate catch basins and drop inlets for cleaning in the GIS. Contractor shall respond to these within 30 days. Using appropriate equipment, Contractor shall remove all solid waste (including but not limited to leaves, litter, trash, sediments, and all other accumulated debris) from catch basin/drop inlet taking care not to damage inlets, trash excluders and CPSs. Cleaning is deemed complete when the catch basin or drop inlet compartment and its CPS (if present) are completely free of trash, debris, and sediments. The drain outlet line must be cleared of trash, debris and litter a minimum of 6 feet from the catch basin/drop inlet. Trash, debris and litter must also be cleared from the gutter area a minimum of 2 feet around the opening to the catch basin/drop inlet. Contractor shall use the GIS Collector app. to document the cleaning, the type of material removed from each catch basin/inlet, and its estimated weight. Contractor shall take photos of the gutter area and inside the catch basin/drop inlet before and after cleaning and upload these using the GIS Collector app. After cleaning, the Contractor is responsible for replacing manhole covers and manhole security screws in same position as found and for applying grease to the screws.
E9.06 Waste Diversion, Disposal, and Reporting. Contractor shall use reasonable efforts to remove contaminants from loads to allow for recycling and composting and shall only landfill solid waste collected from catch basins/drop inlets if recycling or composting is not possible. Contractor shall provide for such recycling, composting or landfill disposal at their own post-collection facilities, or by prior arrangement with the City at the City’s Municipal Service Center. Any fees for recycling, composting, and/or landfill disposal of solid waste collected shall be the responsibility of the Contractor. Contractor shall record the estimated weight of solid waste removed from each catch basin and drop inlet in an electronic log which shall be submitted to the City with the Contractor’s quarterly report, and at any time upon request. For any amounts disposed, Contractor shall record the reason that recycling, or AR001209
Solid Waste Collection Services Agreement Dated: January 1, 2022
composting was not possible. Contractor shall complete all GIS updates and documentation monthly by the 5th of the month following that in which the service occurred.
E9.07 Equipment, Hours of Work, and Safety. Work shall be performed between the hours of 7:00 a.m. and 5:00 p.m. Monday through Saturday. No Sunday or holiday work shall be permitted unless authorized by City.
Contractor shall keep and maintain sufficient equipment to provide all cleanings at the quantity and frequency required to perform the services specified in this Exhibit. Contractor is responsible for providing mobile reporting devices (typically a tablet, laptop or smartphone) for field worker(s) responsible for GIS reporting. Such devices must have cellular connection capability. Contractor is responsible for payment to the City of user annual license fees associated with use of ESRI’s Collector app (currently $350 per user) and software upgrades as necessary.
Solid waste removal shall be scheduled at times to minimize inconvenience to passing traffic and maximize safety of Contractor personnel and the public. City may direct Contractor to adjust the time of service if needed to maintain safe traffic conditions. Contractor shall use appropriate traffic control and safety measures as described in E9.08. At all times, Contractor shall adhere to all Federal and State safety and health requirements of the Occupational Safety and Health Administration of the U.S. Department of Labor (OSHA) including, but not limited to Confined Space Entry.
E9.08 Traffic Safety Requirements. Traffic safety standard operating procedure for catch basin and drop inlet cleaning is as follows:
All traffic controls shall be in accordance with the Manual of Traffic Controls for Construction and Maintenance Work Zones, published by State of California, Department of Transportation (Caltrans), current edition.
Contractor shall submit a traffic safety standard operating procedure/traffic plan for the City’s review and approval prior to conducting cleaning.
All traffic control devices, safety lights, and flagmen shall be provided by Contractor. Prior to the partial or complete closing of any lanes, streets or intersections, Contractor shall get approval from City.
E9.09 Supplemental Cleaning. Some circumstances may increase trash generation so that additional inspection and/or cleaning is required. Examples are events, street parades, flooding, high winds and storms. The City will notify the Contractor of when this additional work is necessary. Contractor must respond to such events within 24-hours or next business day if event takes place on a weekend or holiday. These will be compensated for at the Additional Compensation rate specified in E9.10 if the total number of inlet cleanings exceeds 800 in any Calendar Year.
E9.10 Additional Compensation. Contractor’s rate for catch basin and drop inlet cleaning that exceeds an annual (Calendar Year) total of 800 inlets, shall be at $_____ per additional inlet.
AR001210
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 10
Household Hazardous Waste (HHW) Home Collection Program (City Option)
The following sets forth the description of the HHW Home Collection service, which will provide year-round, residential household hazardous waste collection service. Contractor shall include such services in the Maximum Service Rates set by this Agreement. Contractor has the option to implement this program in one of the following ways – on-demand, scheduled on specific days (at least quarterly), in conjunction with other scheduled service (at least quarterly). Contractor must process and dispose of HHW materials collected through this program at the City’s permanent HHW facility. Contractor may choose to sub-contract with third-party for the services required under this Exhibit, and or sub-contract with existing HHW facility operator for processing and disposal of materials. Contractor must submit proposed implementation plan to City and gain City approval to implement.
Section A - Service Description
E10.01 Household Hazardous Waste, Universal Waste and Used Oil Curbside Collection.
Contractor must undertake a program to Collect Household Hazardous Waste from SFD and MFD/MXD Service Units on an on-call or scheduled basis. This program shall be referred to as the “HHW Home Collection Program”. Residential Maximum Service Rates in Exhibit 1 are inclusive of this service. Home Collection service shall be provided to residents to properly manage household hazardous waste and universal wastes by safely collecting these items at the home. For on-demand service, residents will schedule a home collection appointment either through the Contractor website or by calling Contractor’s customer service department. Service shall be available year-round. For scheduled service, Contractor shall notify residents of collection date(s) and provide means for residents to register for collection through the Contractor website or by calling Contractor’s customer service department.
E10.02 The HHW Home Collection Program must include the following features:
Contractor’s website shall be accessible 24/7 and customer service shall be available Monday through Friday, from 8:00 am to 5:00 pm Pacific Standard Time. Contractor shall provide an ongoing public education program to inform residents of the benefits and availability of the HHW Home Collection program. Outreach materials shall include information about:
o The convenient means by which Residential Customers may make an appointment to have their HHW Collected.
o Materials (bags, labels, oil receptacles, etc.) and instructions that will enable residents to safely and conveniently prepare their HHW for Collection.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
o Specific policies and procedures for the HHW Home Collection program such as acceptable Collection locations (doorstep, etc.), list of acceptable and non-acceptable materials, and quantity limits.
The detailed specifications for the HHW Home Collection Program are set forth in Exhibit 8.
E10.03 Home Used Motor Oil Kits. Contractor shall store, promote and distribute home used motor oil kits per Calendar Year to be used by SFD and MFD/MXD Service Recipients to discard used motor oil. City is responsible for purchase of home used motor oil containers delivered to Contractor’s place of storage.
E10.04 Home Generated Sharps Containers. Contractor shall store, promote and distribute home generated medical sharps, needles, and lancets containers per Calendar Year to be used by SFD and MFD/MXD Service Recipients to discard home generated medical sharps, needles, and lancets. City is responsible for purchase of home generated medical sharps, needles, and lancets collection containers delivered to Contractor’s place of storage.
E10.05 As part of the request for service, the participant will be provided with a specific date for their home collection. This is the date when they must place their unwanted materials at the front door or in the front of their garage. Contractor will collect these materials within ten (10) Work Days from receipt of a request for service from the SFD Service Recipient.
E10.06 After the resident schedules their collection, a collection kit will be sent to the resident. Participants will receive one bag unless otherwise indicated that more than one bag is required to collect all eligible materials.
Participants that only have electronics, batteries and fluorescent lamps will not be sent a collection kit, as the kit is not required for those items. Participants are not required to be present during the collection. The resident is responsible for packaging the materials and placing them outside on the designated collection date. The collection kit consists of a clear plastic bag, tie, labels, and an instruction sheet. The instruction sheet informs the participant of their collection date and lists eligible and non-eligible items. Participants collect their items and place appropriate items inside the kit bag or beside it per the instruction sheet. All containers must be labeled, and they cannot leak.
Participants are provided labels for this use. Leaking containers or containers that are not identified or are improperly identified will not be collected. Additional instructions may apply based on applicable regulations. Contractor may offer alternatives to this method of collection, such as battery collection through bags placed on residents’ carts, or other containers for specific materials that can be placed curbside. Contractor is encouraged to provide creative solutions that best serve the residents at a minimum cost. All proposed alternatives must be submitted to the City for approval prior to implementation.
E10.07 On the collection date, a Service Technician will arrive at the home, inspect the material for eligible items, and package the material based upon hazard classification. All materials must be placed outside the home near the front door area or garage area, but not on public property, or at the curb, street or alleyway. The Contractor Service Technician will not enter homes, garages, sheds or other premises to gather or remove any material.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
Section B – Contractor Responsibilities
E10.08 Contractor is responsible for the acceptance, packing for transport, transport, and disposal of materials collected through this program. The program will include, at a minimum, the items listed as Acceptable Waste below. Contractor is not required to accept the items listed as Unacceptable Waste below. City agrees to assist Contractor in applying for grants to fund collection of these materials; provided, however, that where City has used reasonable efforts to assist Contractor, Contractor’s obligation to provide collection of these materials will continue even though grant funding is not obtained.
E10.09 Contractor vehicles shall be equipped with a cart, dolly, or similar transport equipment. Contractor vehicle shall be equipped with on-board safety equipment and a spill cleanup kit.
E10.10 After collection by the Service Technician, eligible materials are transported away from the residence. Contractor is not responsible for any materials placed out for collection until the items are collected by Contractor. Contractor must provide resident with a receipt listing items collected.
E10.11 Eligible materials must be transported by the Contractor from the residence to the City’s permanent Household Hazardous Waste facility. This facility is staffed and open to the public on Fridays and Saturdays 9 am to 1 pm. Contractor must arrange, through the City, the delivery and processing of the transported materials either during normal operating hours, or on additional times/days through an agreement with facility operator.
E10.12 Contractor shall be expressly designated by the Parties hereto as the transporter of and arranger for, the disposal of all wastes transported, managed, and disposed of from the HHW Home Collection program. Upon Contractor’s acceptance of wastes identified for removal, transportation, management, and disposal under this agreement, Contractor shall take title to, and ownership of, including risk of loss and all other incidents of ownership of such wastes except where the generator is responsible by law.
E10.13 In the event of a discharge, release, spill, or leakage of hazardous waste during the packaging, loading, unloading, transportation, storage, or disposal of the hazardous waste, to be managed under this contract.
Contractor shall, at no expense to the City, be fully responsible for, and take appropriate and immediate action to remediate and clean-up any discharge, release, spill, or leakage in accordance with all applicable Federal, State, and local laws and regulations.
E10.14 Contractor shall immediately notify the City’s program Manager by telephone or in person should any incident occur resulting in a discharge, release, spill, or leakage of hazardous waste.
E10.15 Contractor shall develop, maintain, and update any permits, registrations, operations, procedure, training or other specialized documents necessary to satisfy existing local, State, and Federal regulatory requirements affecting hazardous waste collection/disposal activities carried out under this Agreement.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E10.16 Contractor shall satisfy any and all State or other regulatory reporting requirements for up to one year beyond termination of this contract, including, but not limited to, annual CalRecycle Form 303 and DTSC EWaste reports.
Section C - Materials Management
E10.17 The list below includes the most common eligible items for the HHW Home Collection service. This list is not all-inclusive, and the full list of eligible items may vary depending on State and local regulations. City reserves the right to modify the list. Additional instructions may apply based on applicable regulations.
E10.17.1 Eligible Materials
Most ordinary household chemicals and many electronics are eligible for collection. Only items originating from households are eligible. No business materials are allowed. The quantity of material that is collected at any one time is limited to the items that can fit into the container provided, along with designated items that may be placed outside the bag.
The collection will typically include the following eligible materials:
Household Cleaners
Ammonia
Floor stripper
Drain cleaner
Floor cleaner
Tile/shower cleaner
Carpet/upholstery cleaner
Rust remover
Toilet bowl cleaner
Paint Products
Oil based paint
Latex paint
Stripper and thinner
Caulking
Wood preservative and stains
Sealers
Spray paint
Artist paint
Automotive Material
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Solid Waste Collection Services Agreement Dated: January 1, 2022
Motor oil
Antifreeze
Waxes/Polishes
Cleaners
Brake fluids
Used oil filters
Transmission fluid
Windshield washer fluid
Hydraulic fluid
Vehicle batteries (4 max.)
Gasoline and Diesel fuel (must be placed in containers designed and sold for the containment and transportation of fuel (10 gal. max.)
Swimming Pool Chemicals
Pool acid
Chlorine: tablets, liquids
Stabilizers
Mercury Containing Devices
Thermostats
Thermometers
Switches
Garden Chemicals
Insect sprays/Insecticides
Weed killers
Fertilizer
Herbicides
Pesticides
Other poisons
Misc. Household
Household batteries
Straight fluorescent tubes/ Compact fluorescent bulbs (5 max.) High intensity lamps
Adhesives and glues
Driveway sealer (5 gal. max)
Sharps, needles and lancets (if placed into an FDA approved, rigid, puncture-resistant container) Flammable & Combustible Materials
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Solid Waste Collection Services Agreement Dated: January 1, 2022
Kerosene
Solvents
Lighter fluid
Electronics with Circuit Boards (25 lbs. total)
Televisions (1 max.)
Computer monitors
CPU/computer tower (1 max.)
Laptop computer
Tablet computer
Keyboard
Mouse
Fax machine
Desktop printer/scanner
CD ROM
DVD/CD/tape player
VCR
Cell phone
MP3 player, iPod, music player
Microwave oven
Related cords
Gaming console
E10.17.2 Ineligible Materials
Commercial material, material from businesses, and unusually large quantities of the same material are not eligible for the HHW Home Collection program. Business items located at homes are still business waste and are excluded.
Additional ineligible items are:
Biological Waste
Medications
Ammunition and Explosives
Asbestos
Commercially-generated chemicals or hazardous wastes
Construction-related materials
Containers over 5 gallons
Fire extinguishers
Food waste
Gas cylinders/pressurized cylinders
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Solid Waste Collection Services Agreement Dated: January 1, 2022
Liquid/Elemental mercury and broken items that contain mercury Materials improperly packaged for transportation including leaking containers Medicines/pharmaceuticals
Radioactive materials: smoke detectors
Tires
Trash and white goods including bulky items
Unknown or unlabeled materials
E10.17.3 The HHW Home Collection program reserves the right to refuse collection of additional items not listed as an eligible material above. The HHW Home Collection reserves the right to refuse acceptance of any items it deems excluded, that pose a safety risk or other hazard, or are outside the scope of the program which is designed for the collection of home-generated special materials.
E10.18 Treatment methods
This service will work to responsibly manage the accepted materials. The goal is to send as much eligible material as possible to be recycled through various treatment methods. Emphasis is placed on recycling, then treatment, followed by incineration, then secure landfills.
Section D - Participant Surveys
E10.19 To increase communication with the resident and provide feedback on this valuable service, Program participants will be sent a survey through a feedback card or online process. Participants are encouraged to provide feedback of the program.
Section E – Reports
E10.20 City-standardized reports will be provided by the Contractor on a quarterly basis.
Section F – Training and Experience
E10.21 All team members, including Service Technicians and Operations Service Center Specialists, shall participate in Contractor’s in-depth and on-going training process. Service Technicians must complete the 40-hour HAZWOPER certification program in combination with obtaining a Hazmat endorsement on their Commercial Driver’s License. In addition, they will complete an in-depth employee training program which includes classroom and on-thejob training for hazardous materials. Training shall be updated periodically to ensure Technicians are trained on important safety procedures, transportation protocols, chemistry, hazardous materials handling, customer service, and more.
Section G – Regulations and Hazards
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Solid Waste Collection Services Agreement Dated: January 1, 2022
E10.22 This program shall comply with existing applicable Federal, State, and local regulations. Appropriate permits and approvals to transport and store household hazardous waste and electronics, including those issued by the California Department of Toxic Substances Control, will be obtained and maintained. This includes facilities and vehicles used in the process of servicing this program. Generator status and requirements will be determined based on applicable State, Federal or local laws.
E10.23 In the event of a change in law and/ or regulations related to the services provided under this agreement, City or Contractor have the option to modify this service. Modifications may include the imposition of new or increased government fees or assessments. Any resulting request for a rate adjustment will be submitted in writing by Contractor to the City’s project manager, accompanied by an analysis of the impacts on rates. Such “change in law” rate adjustments will only be effective after approval of the City Council. City shall respond to Consultants request within sixty (60) days from the date of submittal. As used herein, “change of law” only includes that are directed specifically at HHW collection and processing and not changes in Federal or State income tax laws.
E10.24 In the event of a natural disaster affecting the community, HHW Home Collection program will be suspended for a mutually-agreed upon period. The HHW Home Collection program is designed for the ordinary collection of home-generated special materials, and a natural disaster changes the nature of that need.
E10.25 HHW Home Collection is a service of the City of Thousand Oaks. Collection services will be provided by either the Contractor or a properly licensed/permitted subsidiary of Contractor. City reserves the right to approve the use of a sub-contractor.
Section H – Pricing
E10.26 The cost of the program is included in the maximum customer rates as set forth in Exhibit 1.
Section I – Outreach Materials
E10.27 Contractor shall develop, implement, and maintain a public outreach program consisting of a webpage, a brochure, and billing inserts. Outreach materials shall be approved by City prior to dissemination.
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Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 11
Administrative Charges and Penalties
ADMINISTRATIVE CHARGES and PENALTIES
Item
Amount if Not Cured in
30 Days
If Cured in 30
Days
a. Failure to respond to each complaint within three (3) Work Days of receipt of complaint.
$100 per incident per Service Recipient.
b. Failure to maintain call center hours as required by this Agreement.
$100 per day. -0-
c. Failure to submit to City all reports by the deadlines required under the provisions of this Agreement.
$100 per day. -0-
d. Failure to include all parts of quarterly and annual reports specified in Sections 20.02 and 20.03 in the submitted report $100 per day. -0-
e. Failure to submit to City all payments by the deadlines required under the provisions of this Agreement.
1% of the total amount due if fees are 1 –
10 days late; and 10% of the total amount
due if fees are more than 10 days late.
f. Failure for Collection Container to be compliant with specifications of Exhibit 4.
$50.00/each Collection
Container not compliant.
-0-
g. Failure for Collection Container to be compliant with SB 1383 labeling requirements.
$50.00/each Collection
Container not compliant.
-0-
h. Failure to display Contractor’s name and customer service phone number on Collection Vehicles.
$100 per incident per
day.
-0-
i. Failure to collect a missed collection by close of the next Work Day upon notice to Contractor, that exceeds twenty (20) in any Calendar Year.
$1,000 per Calendar year,
plus $10 per incident per
day.
-0-
j. Failure to repair or replace damaged Containers within the time required by this Agreement, that exceeds twenty (20) in any Calendar year.
$1,000 per Calendar year, plus $10 per
incident per day.
k. Failure to maintain collection hours as required by this Agreement.
$100 per day. -0-
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Solid Waste Collection Services Agreement Dated: January 1, 2022
ADMINISTRATIVE CHARGES and PENALTIES
Item
Amount if Not Cured in
30 Days
If Cured in 30
Days
l. Failure to have Contractor personnel in Contractor-provided uniforms.
$25 per day per
employee.
-0-
m. Failure of Contractor to follow Recyclable Materials and Organic Waste Contamination and Overage procedures as set forth under Section 3.12 and 3.13.
$100/day for failure to
implement correction
plan.
Submit for
approval to
City and
implement
plan of
correction to
City within 30
days.
n. Failure of Contractor to clean up spillage or litter on public streets located within City caused by Contractor’s Collection Vehicles within two (2) hours after notice by City to Contractor.
Cost of cleanup
by City plus
$500 per
incident per
location.
o. Vehicle fluid leak incidents from Contractor Collection Vehicles in excess of three (3) during a calendar year.
$5000 per
incident in
excess of three
(3)
ADMINISTRATIVE CHARGES
The following items Can Not Be Cured
Item Amount (Cannot be Cured)
n. Failure to clean up spillage or litter on public streets located within City caused by Contractor’s Collection Vehicles within two (2) hours after notice by City to Contractor.
Cost of cleanup by City plus $500 per
incident per location.
o. Disposal of separately collected Recyclable Materials or separately collected Organic Waste in the Disposal Facility without first obtaining the required permission of the City. $500 per load.
AR001220
Solid Waste Collection Services Agreement Dated: January 1, 2022
ADMINISTRATIVE CHARGES
The following items Can Not Be Cured
Item Amount (Cannot be Cured)
p. Failure to deliver Garbage collected under this Agreement to the Disposal Facility, except as otherwise expressly provided in this Agreement.
$5,000 each failure.
q. Failure to achieve the Franchised Diversion Rate as required in Section 5.02.1.
The current disposal cost/ton for each ton
under the diversion requirement.
r. Overweight Collection Vehicles, as set forth by Section 12.01.4 $500 per day per load after City has considered Contractor’s reason for
excessive overweight vehicles.
ADMINISTRATIVE CHARGES
The following items If Not Cured Will Constitute Default .
Item
Amount if Not
Cured in 90 Days
If Cured in 89 Days
s. Failure to report outreach, education, and audits in Waste Reporting System (WRS).
Agreement Default. $100 per day.
t. Failure to provide customer data to WRS. Agreement Default. $100 per day. u. Failure to report tonnages, diversion, fines, and covered generators in WRS.
Agreement Default. $500 per day.
v. Failure to conduct outreach, education and outreach in accordance with Agreement and approved Sustainability Plan Agreement Default. $500 per day.
w. Failure to comply with City Municipal Code requirements. Agreement Default. $500 per day. x. Failure to comply with State of California or Federal regulatory requirements.
Agreement Default. $500 per day.
y. Failure submit a corrective action plan as set forth in Section
5.01.2. Agreement Default. $500 per day.
AR001221
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 12
Transition Plan
Transition Plan to be provided by Contractor and include schedule, timeline and milestones for transitioning services as provided for in this Agreement.
AR001222
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 13
Customer Service Plan
To be provided by Contractor and include:
o Location of Customer Service Center;
o Technology used to track, monitor and link collection times at service locations, contamination, overages, and services/services changes to route operations, customer service and billing; o Protocol for receiving customer calls, issuing work orders, closing work orders, and call backs to Service Recipients;
o Protocol for Service Recipient billing, billing changes, and billing disputes; o Whether or not a new phone system and/or new website will be included; o Staffing levels to ensure excellent customer service and limited wait times (state the number of customers per Customer Service Representative);
o Method to guarantee integrity and security of customer checks, or credit cards for payment, and nondisclosure of customer, names or service addresses; o Alternative methods for providing for customer payment and change in service, other than phone or mail-in for payments and service inquiries.
AR001223
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 14
Sustainability and Compliance Plan – Sample
This Exhibit will be replaced by the Contractor’s Sustainability and Compliance Plan, which must be submitted to the City and approved prior to the award of a contract, and annually thereafter as described in Section 20.07.
Described below is a sample template for the Sustainability and Compliance Plan that the Contractor must develop.
The Contractor’s Plan must describe how the Contractor will provide outreach and education to residents, schools and businesses; the material that will be developed and distributed, including its format and distribution method; how the Contractor will maintain compliance with the State’s Mandatory Commercial and Organics Recycling mandates (SB 1383, AB 1826, AB 939, AB 341), including when and to whom letters will be sent, how compliance will be documented and reported; and the Contractor’s plan for waste audits and site visits. The Contractor is required to document site visits and compliance data in the City’s Waste Reporting System.
City-specific website. As described in Article 18.02.1
Website address:
Provide link to franchise rates:
Provide link to acceptable recyclable materials:
Provide link to educational resources:
Recycling resources. As described in Article 18.02.2
School education and outreach. As described in Article 18.02.3 Public School Address Material
Distributed
Date Distributed Onsite Outreach
Date
1. Acacia Elementary
55 W. Norman Ave.
91360
2. Aspen Elementary 1870 Oberlin, 91360
3. Banyan Elementary
1120 Knollwood Dr.
91320
4. Century Academy
1025 Old Farm Rd.
91360
5. Colina Middle School
1500 E. Hillcrest dr.
91362
AR001224
Solid Waste Collection Services Agreement Dated: January 1, 2022
6. Conejo Elementary
280 N. Conejo School
Rd. 91362
7. Conejo Valley High
School
1402 E. Janss Rd.
91362
8. Cypress Elementary 4200 Kimber Dr. 91320
9. EARTH’s Magnet
Elementary
2626 Michael Dr.
91320
10. Glenwood
Elementary
1135 Windsor Dr.
91360
11. Ladera STARS
Academy
1211 Calle Almendro
91360
12. Lang Ranch
Elementary
2450 Whitechapel Pl.
91362
13. Los Cerritos Middle
School
2100 E. Avenida de las
Flores
14. Madrona Elementary
612 Camino Manzanas
91360
15. Maple Elementary 3501 Kimber Dr. 91320
16. Newbury Park High
School
456 N. Reino Rd.
91320
17. Open Classroom
Leadership Magnet
280 N. Conejo School
Road, 91362
18. Redwood Middle
School
233 W. Gainsborough
Road, 91360
19. Sequoia Middle
School
2855 Borchard Rd.,
91320
20. SHINE: Home School
Program
2450 Whitechapel
Place, 91362
21. Sycamore Canyon
School
4601 Via Rio, 91320
22. Thousand Oaks High
School
2323 N. Moorpark Rd.,
91360
AR001225
Solid Waste Collection Services Agreement Dated: January 1, 2022
23. Walnut Elementary 581 Dena Dr., 91320
24. Weathersfield
Elementary
3151 Darlington Dr.,
91360
25. Westlake Elementary
1571 E. Portrero Rd.,
91361
26. Westlake High
School
100 N. Lakeview
Canyon Rd., 91362
27. Westlake Hills
Elementary
3333 S. Medicine Bow
Ct., 91362
28. Wildwood
Elementary
620 W. Velarde, 91360
29. Wonder Preschool 2801 Atlas Ave., 91360
Private School
Address Material
Distributed
Date Distributed Onsite Outreach
Date
1. Ascension Lutheran
School
1600 E. Hillcrest Dr.,
91362
2. Bethany Christian
School
200W. Bethany Ct.,
91360
3. Carden Conejo
school
975 Evenstar Ave.,
91361
4. California Lutheran
University
60 W. Olsen rd., 91360
5. Hillcrest Christian
School
384 Erbes Rd. 91362
6. La Reina School
106 W. Janss Rd.
91360
7. Saint Paschal Baylon
School
154 E. Janss Rd.,
91360
8. Saint Patrick’s
Episcopal Day
School
1 Church Rd., 91362
MOR Compliance Notices. As described in Article 18.02.4 AR001226
Solid Waste Collection Services Agreement Dated: January 1, 2022
Number of MOR Compliance Notices sent Date sent
MM/DD/YY (Q1 – CY 2022)
MM/DD/YY (Q2 – CY 2022)
MM/DD/YY (Q3 – CY 2022)
MM/DD/YY (Q4 – CY 2022)
MCR Compliance Notices. As described in Article 18.02.5.
Number of MCR Compliance Notices sent Date sent
MM/DD/YY (Q1 – CY 2022)
MM/DD/YY (Q2 – CY 2022)
MM/DD/YY (Q3 – CY 2022)
MM/DD/YY (Q4 – CY 2022)
MOR Site Visits. As described in Article 18.02.6.
Non-Compliant MOR
Business or MFD
Address Date Visited
MCR Site Visits. As described in Article 18.02.7.
Non-Compliant MCR
Business or MFD
Address Date Visited
AR001227
Solid Waste Collection Services Agreement Dated: January 1, 2022
Waste Audits. As described in Article 18.02.8.
Commercial Customer
Name
Address Audit Date Recommendations
ABC Company 1234 Main Street, TO
91362
January__, 2022 Recycle office paper
ACME Manufacturing 888 First Street, TO
91362
January__, 2022 Separate wood waste
Delish Restaurant 1111 Palm Ave, NP
91320
March __, 2022 Kitchen staff training
Yada Yada 555 Oak Street, TO
91360
March __, 2022
Compliance Reporting. As described in Article 18.02.9.
Right-sizing containers. As described in Article 18.02.10.
Education and Outreach materials. As described in Article 18.02.11.
Material
Distributed
(recycling tips,
battery recycling, HHW,
etc)
Format (mail or
electronic)
Quantity
distributed
Distribution
Date
AR001228
Solid Waste Collection Services Agreement Dated: January 1, 2022
Public Events. As described in Article 18.02.11
Public Event Date
Arbor Earth Day Celebration
Rotary Street Fair?
Conejo Valley Days?
TBD
TBD (Chili Cook Off, Oakheart Festival,
etc)
TBD
TBD
TBD
News and social media. As described in Article 18.02.11 Media Format Information
Distributed (recyclable
materials, HHW, events, etc)
Date
Newspaper/Print
TV/Radio
AR001229
Solid Waste Collection Services Agreement Dated: January 1, 2022
Websites
Social Media
Other
Service Recipient Personnel Training. As described in Article 18.02.12.
Available Services Notice and Information. As described in Article 18.02.13.
Approach to meeting City’s diversion requirements. As described in Article 18.02.14.
Tonnage table. As described in Article 18.02.15.
Environmental Stewardship. As described in Article 18.02.16.
AR001230
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 15
Collection Service Operations Plan
Collection Service Operations Plan to be provided by Contractor and include the following sections:
VEHICLES
CONTAINERS
ROUTE OPERATIONS
FACILITIES
SAFETY
REPORTING
AR001231
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 16
Street Sweeping Operations Plan
Street Sweeping Operations Plans to be provided by Contractor.
AR001232
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 17
HHW Home Collection Operations Plan
HHW Home Collection Operations Plan to be provided by Contractor.
AR001233
Solid Waste Collection Services Agreement Dated: January 1, 2022
Exhibit 18
Catch Basin and Drop Inlet Cleaning and Maintenance Operations Plan Catch Basin and Drop Inlet Cleaning and Maintenance Operations Plan to be provided by Contractor.
AR001234
50 FORM A: COMMUNICATION PROTOCOL
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED BY JULY 29, 2020 BY 2:00 P.M. (PT)
AND WITH PROPOSAL
The City of Thousand Oaks commits to a procurement process for Solid Waste, Recyclable Material and Organic Waste Collection Services that is open, objective, and carefully monitored. The following rules will be adhered to and enforced.
Until the Thousand Oaks City Council awards the Franchise Agreement, all contact between participants, participant’s sub-contractors, participant’s sub-consultants, participant’s affiliates, participant’s lobbyists, legal or political advisors, or any individual or entity that may be assisting the participant in preparing a response to this Request for Proposals, or providing work to the participant should participant be selected, and the City of Thousand Oaks, shall be in writing by email to:
City of Thousand Oaks
Public Works Department
Rod Cordova
[email protected]
All communications between the City of Thousand Oaks and a participant, along with the related responses, will be transmitted simultaneously to all participants that have signed into and attended the MANDATORY pre-proposal Conference Call and will be included as part of the evaluation record.
Any participant who fails to recognize or utilize this process of communication will be notified of its violation and may be subject to disqualification from the selection process at the sole discretion of the City of Thousand Oaks.
Any contact or attempt to contact or directly interact with any elected or appointed official for the purpose of obtaining information or influencing the Request for Proposal Process, including the selection process, will be grounds for determination of non-compliance and disqualification from the selection process.
All participants must acknowledge and sign this statement as part of the RFP process.
All participants must provide a signed version of this statement electronically by July 29, 2020 by 2:00 p.m. PT to be included in the MANDATORY pre-proposal TeleConference Call. Participants that do not provide this signed statement will be disqualified from this procurement process.
On behalf of my company/agency, I understand and accept the rules established in this statement.
Company Name:
(Print or Type)
Representative: Title:
(Print or Type)
Signature (Print out and sign in ink) ___________________________ Date: _______ To submit form - Scan signed form to PDF and email to [email protected] per instructions prior to July 29, 2020 at 2:00 P.M. Also, include this scanned PDF in your submitted proposal.
AR001235
51 FORM B: PROPOSER’S STATEMENT OF ORGANIZATION
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Full Name of Business Concern (Proposer):
Principal Business Address:
2. Principal Contact Person(s):
Name: Phone Number:
Form of Business Concern:
Corporation Partnership Joint Venture LLC Other
4. Provide names of partners or offices as appropriate and indicate if the individual has the authority to sign on behalf of Proposer/company. Provide proof of the ability of the individuals so named to legally bind the Proposer.
Name Address Title
5. If a corporation, in what state incorporated:
Date Incorporated:
Month Day Year
6. If a Joint Venture, LLC, or Partnership, date of Agreement:
3. AR001236
□ □ □ □
52 FORM B: PROPOSER’S STATEMENT OF ORGANIZATION - Continued
7. If responding firm(s) are a partially or fully-owned subsidiary of another firm, or share common ownership with another firm, please identify the firms and relationships.
AR001237
53 FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
Garbage New
Recyclable Material
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
3. Manufacturer……………………………..…..
4. Material of Construction
5. Recycled Content (percentage)……..……
6. Manufacturing Method
(rotational molding, injection molding, other)
Container Size 32-gal 64-gal 96-gal
7. Color
8. Durability (in service years)
9. Cost of Each Container
10. Dimensions of Each
Container
(Length x Width x Height)
11. Wheel Size
12. Manufacturer’s warranty
(inches)
(inches)
(yrs.)
AR001238
□ □
□
□
□ -
□
54 FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? Garbage New
Recyclable Material Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
3. Manufacturer……………………………..…..
4. Material of Construction
5. Recycled Content (percentage)……..……
6. Manufacturing Method
(rotational molding, injection molding, other)
Container Size
2 yd
Split
3 yd
Split
4 yd
Split 1.5 yd 2 yd 3 yd 4 yd 6 yd
7. Color
8. Durability (in
service years)
9. Cost of Each
Container
10. Dimensions of
Each Container
(Length x Width x
Height)
11. Wheel Size
12. Manufacturer’s
warranty (years)
(inches)
(in.)
AR001239
□ □
□ □
□
□ -
□
55 FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? Garbage New
Recyclable Material Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
3. Manufacturer……………………………..…..
4. Material of Construction
5. Recycled Content (percentage)……..……
6. Manufacturing Method
(rotational molding, injection molding, other)
Container Size 10 yd 20 yd 30 yd 40 yd
1. Color
2. Durability (in service
years)
3. Cost of Each Container
4. Dimensions of Each
Container
(Length x Width x
Height)
5. Wheel Size
6. Manufacturer’s warranty
(inches)
(inches)
(yrs.)
AR001240
□ □
□ □
□
□ -
□
56 FORM D: VEHICLE SPECIFICATIONS
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select Service: Garbage Recyclable Material
Street Sweeping
Organic Waste
Other:
2. New
3. Manufacturer and Model
a. Cab and Chassis
b. Body
c. Engine
d. Transmission
4. Cab and Chassis:
a. Cab Height
b. Number of Axles
c. Overall Length with Body
Mounted
5. Body:
a. Type of Body.
b. Rated Capacity
c. Practical or Net Capacity
d. No. of Collection Compartments
e. Net Capacity of Each
Compartment
f. Overall Body Length
g. Body Height
cu. yd.
feet
feet
feet
feet
AR001241
□ □ □
□ □
□
57 FORM D: VEHICLE SPECIFICATIONS
(continued)
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
h. Body Width
i. Loading Height Above Ground Minimum
Maximum
feet
inches
inches
6. Weight GVW lbs. Tare lbs.
7. Will the vehicles be owned, leased,
or other?
8. Purchase/lease cost of each
vehicle
$
9. Fuel type
10. Fuel usage mpg
11. Average fuel per fill gal/fill
12. Average fills per day fills/day
13. Average fills per week (M-F) fills/week
14. Emissions rating
a. CO g/bhp/hr
b. HC (total hydrocarbons) g/bhp/hr
c. NOx g/bhp/hr
d. Particulate Matter g/bhp/hr
15. Safety Features (cameras, flashers, other).
16. Color
17. GPS Monitoring and Tracking Features
18. On-board Contamination Tracking (camera,
sensors, other)
AR001242
58 FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
1. PROPOSED RECYCLABLES MATERIALS PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility
2. Location of Processing Facility
3. Proposer’s role in the Processing Facility
4. Other contracting parties
5. Name, telephone number and address of
Processing Facility owner
6. Types of materials accepted
7. Quantity of materials permitted by material
type (tpd and tpy)
8. CalRecycle Permit Type and Number
9. Local Land-use Permit Number
10. Maximum permitted residual level
11. Per ton gate/processing fee $
AR001243
59 FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility
2. Location of Processing Facility
3. Proposer’s role in the Processing Facility
4. Other contracting parties
5. Name, telephone number and address of
Processing Facility owner
6. Types of materials accepted
7. Quantity of materials permitted by material
type (tpd and tpy)
8. CalRecycle Permit Type and Number
9. Local Land-use Permit Number
10. Maximum permitted residual level
11. Per ton gate/processing fee $
AR001244
60 FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
3. TRANSFER STATION FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Transfer Station Facility
2. Location of Transfer Station Facility
3. Proposer’s role in the Transfer Station Facility
4. Other contracting parties
5. Name, telephone number and address of
Transfer Station Facility owner
6. Types of materials accepted
7. Quantity of materials permitted by material type
(tpd and tpy)
8. CalRecycle Permit Type and Number
9. Local Land-use Permit Number
10. Per ton transfer fee (by material type) $
AR001245
61 FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
4. DISPOSAL FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Disposal Facility
2. Location of Disposal Facility
3. Proposer’s role in the Disposal Facility
4. Other contracting parties
5. Name, telephone number and address of
Disposal Facility owner
6. Types of materials accepted
7. Quantity of materials permitted by material type
(tpd and tpy)
8. CalRecycle Permit Type and Number
9. Local Land-use Permit Number
10. Per ton disposal fee (by material type) $
AR001246
62 FORM F Subcontractors
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Proposers must list any Subcontractors to be used for any and all services (e.g. education and outreach, street sweeping, billing, customer service etc. including optional services: HHW Home Collection Program and Storm Drain Cleanout). Subcontractors are subject to approval by the City, and will be included as an Exhibit to the Franchise Agreement. Subcontractors must have all applicable federal, county, and/or City licenses for the work they are assigned to perform
1. Subcontractor Name: ________________________________________________ Phone Number: _________________________ Email: _______________________________ Services Provided: _________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
2. Subcontractor Name: ________________________________________________ Phone Number: _________________________ Email: _______________________________ Services Provided: _________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
3. Subcontractor Name: ________________________________________________ Phone Number: _________________________ Email: _______________________________ Services Provided: _________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
4. Subcontractor Name: ________________________________________________ Phone Number: _________________________ Email: _______________________________ Services Provided: _________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ AR001247
63 FORM G: NON-COLLUSION AFFIDAVIT FORM
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
I, ______________________________________________, hereby declare as follows:
I am _______________________ of ______________________________ the party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal.
I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct.
Address
By Name
Title
Organization
To submit form - Scan signed form to PDF and include as part of your submitted proposal to be emailed per instructions.
Signature (Print out and sign in ink) Date:
AR001248
64 FORM H: MAXIMUM SERVICE RATES -
PROPOSAL SUMMARY AND SIGNATURE
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
In preparing the Rate Proposal Forms Proposers should be aware of the following:
All collection service rates proposed on these forms for City of Thousand Oaks shall be fixed through January 1, 2023 and should reflect service requirements as specified in the Franchise Agreement.
The Undersigned hereby certifies as follows:
That have personally and carefully examined the specifications and instructions for the work to be done as set forth in in this RFP and the Franchise Agreement.
That have made examination of the services as applicable to the proposal, and fully understand the character of the work to be done.
That agrees to reimburse the City for the Cost of this Procurement Process within 30 days of award of the Franchise Agreement.
That, having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work with the time fixed and upon the terms and conditions provided in the Franchise Agreement, at the service rates set forth on the Rate Proposal Forms.
PROPOSER
President/Partner/Owner/Managing Member
Secretary
Firm Name
Individual: Partnership: Joint Venture
Corporation , A Corporation (State of Incorporation)
Customer Service Rates shall be submitted electronically in Microsoft Excel format with a pdf copy of (each tab of) the Excel document to be included in the proposal document submitted to the City.
AR001249
□ □ □
65 FORM H: SERVICE RECIPIENT RATE PROPOSAL SUMMARY AND SIGNATURE - Continued
Signature Instructions:
If business is a CORPORATION, name of the corporation should be listed in full and both President and Secretary must sign the form, OR if one signature is permitted by corporation by-laws, a copy of the by-laws shall be furnished to the City as part of the proposal.
If business is a PARTNERSHIP, the full name of each partner should be listed followed by d/b/a (doing business as) and firm or trade name; any one partner may sign the form.
If the business is a LIMITED LIABILITY COMPANY, the Managing Member must sign the form.
If the business is INDIVIDUAL PROPRIETORSHIP, the name of the owner should appear followed by d/b/a and name of the company.
If business is a JOINT VENTURE, the full name of each joint venturer should be listed in full and each joint venturer must sign the form, OR if one signature is permitted by the joint venture agreement or by-laws, a copy of the agreement or by-laws shall be furnished to the City as part of the proposal.
Signature (Print out and sign in ink) _________________________ Date:
To submit form - Scan signed form to PDF and include as part of your submitted proposal to be emailed per instructions.
AR001250
66 FORM I: PASS/FAIL REQUIREMENTS
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
PROPOSER NAME
(name of the entity that will sign the Franchise Agreement in the event one is awarded) Key Contact Information
Name:
Title:
Address:
Telephone Number:
Email:
The Undersigned hereby certifies as follows (initial next to each statement):
______ The Proposer has attended the MANDATORY pre-proposal Conference Call held on July 30, 2020, at 2:00 p.m. PT.
______ The Proposer has provided all required items in Section 1 of their Proposal, including Cover Letter, Executive Summary, Performance Bond Commitment Letter, and Signed Copies of Addenda.
______ The Proposer certifies that Proposer has agreed to meet the specifications and instructions for the services to be done as set forth in this RFP. ______ The Proposer certifies that Proposer has agreed to meet the specifications and requirements as set forth in the Franchise Agreement.
______ The Proposer certifies that Proposer has made an examination of the services as applicable to the proposal, and fully understands the character of the work to be done. ______ The Proposer warrants that the requirements of the Franchise Agreement as described in this RFP, its enclosures, and all addenda have been thoroughly reviewed and the Proposer has conducted all due diligence necessary to confirm material facts upon which the proposal is based.
______ The Proposer certifies that all proposed disposal, transfer and processing facilities as listed by Proposer in Form E are fully permitted and capable of handling the City of Thousand Oaks’ Solid Waste during the term of the Franchise Agreement.
AR001251
67 FORM I: PASS/FAIL REQUIREMENTS - Continued
______ The Proposer and City agree to each pay fifty-percent (50%) of the cost of each of the three (3) Performance Reviews, up to $75,000 each, during the base term of the Agreement, with one potential additional Performance Review (at the same cost) during the potential extension period. This amount will be escalated annually by calculation using the percentage change in the CPI on July 31 of the previous two years. Therefore, the first annual CPI adjustment (effective January 1, 2023) will be based on the percentage change between the CPI on July 31, 2022 and the CPI on July 31, 2021 (the prior preceding 12-month period), with a cap set at 1.0% to 4.0%. Adjusted cost shall be rounded to the nearest cent.
______ The Proposer agrees to submit a Performance Bond in the amount of $2,000,000,000 effective January 1, 2022.
______ The Proposer agrees to reimburse the City for the cost of this procurement up to but no more than One Hundred and Fifty Thousand Dollars ($150,000). This one-time payment is due for consultant fees for the preparation of this Request for Proposals and negotiation costs and shall be payable to the City within thirty (30) days after the Franchise Agreement is executed.
______ The Proposer acknowledges that there will be no “true-up” of Contractor’s revenue or any adjustment to Service Rates for the term of the Franchise Agreement if the information contained in this RFP is not accurate, or if there are changes in the types or level of service subscribed to by Service Recipients (i.e., account migration). ______ The Proposer acknowledges the validity of the proposal contents, including proposed Service Rates and pricing for a period of two hundred (200) days from the proposal due date.
Having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work within the time fixed and upon the terms and conditions provided in the Franchise Agreement, at the service rates set forth on Form H:
PROPOSER NAME
(name of the entity that will sign the Franchise Agreement) President/Partner/Owner/Managing Member
Secretary
Firm Name
Individual: Partnership: Joint Venture:
Corporation , A Corporation (State of Incorporation)
Signature (Print out and sign in ink) _______________________ To submit form - Scan signed form to PDF and include as part of your submitted proposal to be emailed per instructions.
Date: _______
AR001252
□ □ □
68 FORM I: PASS/FAIL REQUIREMENTS - Continued
Signature Instructions:
If business is a CORPORATION, name of the corporation should be listed in full and both President and Secretary must sign the form, OR if one signature is permitted by corporation by-laws, a copy of the by-laws shall be furnished to the City as part of the proposal.
If business is a PARTNERSHIP, the full name of each partner should be listed followed by d/b/a (doing business as) and firm or trade name; any one partner may sign the form.
If the business is INDIVIDUAL PROPRIETORSHIP, the name of the owner should appear followed by d/b/a and name of the company.
If the business is a LIMITED LIABILITY COMPANY, the Managing Member must sign the form.
If business is a JOINT VENTURE, the full name of each joint venturer should be listed in full and each joint venturer must sign the form, OR if one signature is permitted by the joint venture agreement or by-laws, a copy of the agreement or by-laws shall be furnished to the City as part of the proposal.
AR001253
69 FORM J: WAIVER FOR ELECTRONIC SUBMISSION OF PROPOSALS FORM
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
I, _____________________, am submitting a proposal on behalf of __________________ in response to the Request For Proposals (RFP) published by the City of Thousand Oaks on July 16, 2020 entitled Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services. By signing below, I hereby affirm that I have read and agree to the following:
1. Due to extraordinary circumstances caused by the COVID-19 pandemic, City is temporarily suspending the requirement that proposals for the above referenced RFP be submitted as hard copies. City will now be accepting proposals electronically.
2. I agree to submit my proposal according to the directions as stated in the Submittal Section B of this RFP. Files should be titled as requested per this RFP.
3. I understand that, while City will take every reasonable step to ensure that electronic submissions are not opened prior to the published date and time, and that no information is shared with other proposers, City makes no guarantee as to such. I understand that by submitting my proposal electronically I do so at my own risk and agree to waive any claims of proposal opening irregularities except where caused by gross negligence or intentional act.
I certify that I am authorized to sign this document on behalf of the above-named company.
____________________________________________ ________________ Name and Title Date
AR001254
ADDENDUM NO. 1
FOR
REQUEST FOR PROPOSALS/QUALIFICATIONS
RESIDENTIAL AND COMMERCIAL SOLID WASTE, RECYCLABLE MATERIAL,
AND ORGANIC WASTE COLLECTION SERVICES
Date of Issuance: August 17, 2020
To all Proposers for the Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
Questions and Answers
1. RFP, p. 25, Section B.4.(iii). Notice of Violation Disclosure. Is there a geographic limit to this disclosure? Given that it covers the parent and subsidiaries, this could involve matters unrelated to the local operation providing services.
Answer: The geographic limit is the State of California.
2. RFP, p. 26, Section C.2. Letter from Bank. Would a letter from proposer’s publicly traded parent that it would provide necessary capital satisfy this requirement? Answer: Yes.
3. RFP, p. 26, Section C.3. Financial statements. Would the audited financial statements of proposer’s publicly traded parent satisfy this requirement? Answer: If the proposer is a California subsidiary of a national company, then financial statements (audited or independently compiled) covering California operations must be provided in lieu of audited financial statement of the publicly traded parent corporation. Audited financial statements of the publicly traded parent company can augment what may be submitted for the California subsidiary.
4. FA, Section 3.12.1. Organics Contamination. Would the City change the organics contamination threshold from 3% to 0% to be consistent with SB 1383 regulations (14 CCR Sections 18982(14) and (55))?
Answer: No. A 0% contamination threshold applied to Service Recipients’ Organic Waste containers is not practical and could lead to the franchisee AR001255
City of
Thousand
Public Works Department
2100 Tho11s:ind Oaks Boulevard • Tlio11sand Oaks, C:1\ 91362 Pho"e 80S/449 2400 • r ax 80S/ 449.247S • www.1mks.org
Clifford G. I •inlcy
Public Works Director
toaks.org
August 17, 2020
rejecting or charging contamination fees on virtually all Organic Waste containers.
5. FA, Section 8.01.2. Bundled Organics Service. Please clarify the minimum volume required. The current text “weekly trash (garbage plus recycling)” is unclear whether the minimum volume requirement is based on the volume of solid waste only, or the combined volume of solid waste and recycling. Answer: To clarify, the Bundled Organics Service volume requirement is based on the combined volume of Garbage Service and Recycling Service. “Solid Waste” in the draft franchise agreement includes Garbage, Organic Waste, Recyclable Materials.
Additionally, the following two definitions in the draft Franchise Agreement are modified to clarify the meaning and use of “Solid Waste” and “Garbage.” Definition #1.28A will be changed as follows (strikeout and Bold:
1.28 A. Commercial Solid Waste Garbage
Collection Service. The Collection of Commercial
Solid Waste Garbage by Contractors, from
Commercial Service Units in the Service Area and
the delivery of that Commercial Solid Waste
Garbage to a Disposal Facility.
Definition #1.83 A. will be changed as follows:
1.28 A. SFD Solid Waste Garbage Collection
Service. The Collection of SFD Solid Waste Garbage
by Contractors, from SFD Service Units in the Service
Area and the delivery of that SFD Solid Waste
Garbage to a Disposal Facility.
6. FA, Section 8.04.5. Base Commercial Organic Waste Service. Where a customer would require a higher bundled volume of organics service than 32 gallons, can that be provided using either larger carts or bins? Or, can only multiple 32-gallon carts be utilized to meet the bundled volume requirement?
Answer: Yes, larger carts or bins can be used to provide additional volume of Organics Waste Service as may be needed by individual Service Recipients.
AR001256
tooks.org
August 17, 2020
Additionally, as stated in the RFP, the City desires to reduce collection frequency by utilizing larger containers with less collection frequency.
Please also see #5 above for further clarification.
7. FA, Sections 3.06.2 and 3.06.3. Solid Waste Management Fee and Franchise Fee.
Both fees are calculated on Gross Revenues. This appears to be different from how the fees are currently calculated, according to the diversion reports you shared. Will the calculation of Franchise and Solid Waste Management Fees differ in the new hauling contract, in that there would be a “fee on a fee”? Answer: Yes. Both fees are calculated on Gross Revenue, and not netted out against each other.
8. FA, Section 8.01.1. Commercial Cart Service. Is the reference to commercial cart service applicable only to Recyclable Materials and Organic Waste collection, or was it also intended to apply to Solid Waste collection? If so, are there criteria that would determine whether commercial cart Solid Waste collection was appropriate (such as low generation, space constraints, etc.)? Or, would every commercial customer have the discretion to select Solid Waste cart service regardless of their capacity needs?
Answer: Yes. Commercial Cart service also includes Commercial Garbage Carts. Container size and collection frequency determination should balance individual customer needs, the volume required to reduce contamination and overages, space constraints at the Service Unit, and reducing the Contractor’s collection vehicle mileage / collection stops.
Also, as noted in #6 above, as stated in the RFP, the City desires to reduce collection frequency by utilizing larger containers with less collection frequency.
Please also see #5 above for further clarification.
Failure to submit proposal reflecting revisions, clarifications and additional information provided in this Addendum will be cause to reject Proposal.
Date: August 17, 2020
_____________________________________
Helen M. Cox, Sustainability Division Manager
AR001257
tooks.ord C,
AR001258
City of Public Works Department
Thousand Oaks 2100 Thousand Oaks Boulevard • TI10usancl O aks, C1\ 91362 Phone 805/449.2400 • Fax 805/449.2475 • \nnv.toaks. org ADDENDUM NO. 2
FOR
REQUEST FOR PROPOSALS
Clifford G. Finley
Public Works Director
RESIDENTIAL AND COMMERCIAL SOLID WASTE, RECYCLABLE
MATERIAL, AND ORGANIC WASTE COLLECTION SERVICES
Date of Issuance: August 27, 2020
To all Proposers for the Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
Questions and Answers
1. Would the City consider "like new" carts for the collection service program, given the tight timelines between contract execution and commencement of the agreement? Would the City be open to considering this in the Base, or Alternative proposal?
Answer: No. In order to have an equitable evaluation process, and the initial term is for 15 years to allow for depreciation of capital purchases, all Proposers are required to purchase new carts. The City will allow the use of "like new" carts only as an Alternative, but "like new" carts must meet the all the cart specifications as required in Exhibit 4 of the draft franchise agreement, "like new" must be uniform throughout the City, and "like new" must have a replacement schedule for replacing with new carts. In addition, as stated in the RFP, the City has no obligation to accept any proposed Alternatives, and proposals will be evaluated based on the required services and franchise agreement language.
2. Would the City consider "like new" trucks for the collection service program, given the tight timelines between contract execution and commencement of the agreement? Would the City be open to considering this in the Base, or Alternative proposal?
Answer: No. In order to have an equitable evaluation process, and the initial term is for 15 years to allow for depreciation of capital purchases, all Proposers are required to propose new collection vehicles. If Proposers anticipate delays by manufactures in delivery of new collection vehicles, proposers should clearly state when the new collection vehicles will be deployed in the City, and what collection vehicles will be used only on an interim period at the start of the contract.
AR001259
August 27, 2020
3. Is it the City's expectation that the new organic programs will be rolled-out at the start of the Collection Program, or would it consider phasing in these programs over time?
Answer: The City will not consider phasing in the new organic programs.
The new organic programs are required to be implemented at the start of the Collection Program.
4. Section 8.01 .2 Bundled Service
Does the requirement for "the equivalent volume of recycling" and "one (1) 32- Gallon Organic Waste Cart per 2 cu yd of weekly trash" at no additional cost refer to container capacity of Recycling and Organics bins compared to container capacity of Garbage Bins at a given customer, or does it refer to the yards per week of Recycling and Organics service compared to the yards per week of Garbage (or combined Garbage and Recycling) service? Answer: The minimum level of recycling volume refers to all1 equivalent size to weekly garbage service volume only; whereas the minimum level of organic waste volume refers to combined weekly garbage plus recycling service volume. Service volume is calculated by the number and s.ize of garbage and recycling carts multipiiedl by the weekly collection frequency of each material type. Examples are, below:
Recyclable Materials
. ·
Container Collection Container Collection
Size Frequency · Size Frequency
1 CY 1 /week 1 CY 1 /week
2CY 1 /week 2 CY 1 /week
3CY 2/week 3 CY 2/week
4CY 1 /week 2 CY, or 2/week, or
One 4 CY 1/week
.: ~~\, ~:-·-':_·_,._:_i_-·:•;~1_ .· .. -:::-,-,--:~ _ .• -,~.-.... ,, Weekly
Combined
Garbage and
Recycling ·
Service Volume
2CY
4CY
12 CY
8CY
.'· ... , .
•· Organic Waste ' .
coritaine~
Size
Collection
·· Frequency
32G 1/week
64G 1/week
96G, or 2/week, or
1 CY 1/week
64G, or 2/week, or
Two 64G 1/week
5. Does the requirement for "one (1) 32-Gallon Organics Waste Cart per 2 cu yd of weekly trash" mean that one (1) 32-Gallon Organic Waste cart must be provided for every 2 cubic yards of weekly service but not necessarily serviced AR001260
August 27, 2020
per every 2 cubic yards of weekly service or does it mean that at least one (1) 32-Gallon Organics Waste cart must be serviced weekly for every 2 cubic yards of weekly trash serviced? There might be many customers that have two (2) or more cubic yards of weekly trash service but that do not generate enough organics waste to fill one (1) 32-Gallon Organic Waste Cart per every two (2) cubic yards of weekly trash service.
Answer: Please see Sections 3.04.3, 8.01 .2 and 8.04.10 of the draft franchise agreement. Generators may apply for an exemption from organic waste or recyclable materials collection through the Contractor, but such exemptions must be reported in the Waste Reporting System and must be approved by the City. Exemptions will be granted consistent with SB 1383, i.e. businesses with two cu yds or more of solid waste a week and able to demonstrate organic waste volume of less than 20 gals; and businesses with less than two cu yds of solid waste a week and able to demonstrate organic waste volume of less than 1 O gals. All waste containers (including organics) must be serviced at least once per week.
Also, see# 4 above for a discussion on service volume.
Failure to submit proposal reflecting revisions, clarifications and additional information provided in this Addendum will be cause to reject Proposal.
Date: August 27, 2020
Helen M. Cox, Sustainability Division Manager
AR001261
Gallagher, Marilyn
From:
Sent:
To:
Subject:
~
City of Thousand Oaks < [email protected] >
Friday, September 11, 2020 10:26 AM
Gallagher, Marilyn
[EXTERNAL] City of Thousand Oaks Bid Request for Proposals/Qualifications Addendum 1-//
Please note: In addition to addendum #3, an excel workbook and form 303 has been posted as separate files.
City of Thousand Oaks
Request for Proposals/Qualifications
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services An addendum has been issued for this bid opportunity.
Requests for clarification are due N/ A.
Bids are due Thursday, October 15, 2020 5:00:00 PM [{UTC-08:00) Pacific Time (US & Canada)] .
Visit this bid on our website at https:ljtoaks.procureware.com/Bids/c629caf8-bffb-401d-80e3-50cda48a7b0e to view the addendum.
This is an automated message - please do not reply to this email.
Powered By ProcureWare®
AR001262
City of Public ·works Departrr1ent
T'housand C)aks 2'!00 Thousand Oaks Bou!ev.ml • 'I110usand Oaks, CA 91362 Phone 805/449.2400 • Fax 805/449.2475 • www.toaks.org
ADDENDUM NO. 3
FOR
REQUEST FOR PROPOSALS
Clifford G. Finley
Public Works Director
RESIDIENTiAl AND COMMIERCiAl SOUD WASTE, RIECYClABlE MATERIAL, AND ORGANIC WASTE COllECTiON SERVICES
Date of issuance: September 11, 2020
To all Propo&ers for the Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
Questions and Answers
1. Please pmvide sweeping service collE?ction data:
a. Total monthly curb miles to sweep?
b. Total annual tons collected from sweeping debris.
Aniswer: a. Total cmrb miles swept ch.uring FY19-20 = 35,731.6 miies. b. Total anrnual tons collected from sweeping debris during FY19-20 = 2,139 tOD11S.
2. Do current hauler(s) received permission to commingle collection services with other jurisdictions? If so, which collected material type is comming,led with other jurisdiction collections services?
All1lswer: No.
3. How many tons of Christmas tree was collected last year? All1lswer: This data is not availalbie.
4. Provide historical annual tonnage data for On-Call Bulky Waste collections? Answer: This data is not available.
5. Provide historical tonnage data for the twice a year free landfill drop off events? ... Answer: Available data is shown !below. (Note - some event data is missing.) AR001263
September 11, 2020
!Date loads
4/19/2015 385
4/17/2016 253
9/18/2016 318
4/23/2017 463
4/15/2018 395
9/16/2018 384
4/14/2019 474
6/21/2020 339
Estimated
Tons
301.93
199.64
222.55
344.17
266.46
275.07
368.27
247.63
6. Does the provided tonnage collection data include the tons collected from Conejo Valley Unified School District and Cal Lutheran University? Answer: Collectio1111 frrom P1U1lbiic Schools is not req1Uired !Under the c1Urrent or proposed franchise agreement. Cal lo.otherran University is a private university and Waste Managemenit cUJrreirntiy collects Solid Waste from Cal l11.dherra111 University under the current and proposed franichise agreement
7. Does the commercial bin service recipients table on page 9 include the service levels provided at the. schools located in the Conejo Valley Unified and Cal Lutheran University? If not, can you provide the services levels by school? Answer: Collection from Public Schools is mot required under the cmrent or proposed franchise agreement. Cal Lutheran University is a private university and Waste Management cUirrently collects Solid Waste from Cal l11.11therran University under the ctUrrent and proposed franchise agreement. Service levels for individual customers is not available.
8. Do the current hauler(s) utilize split collection vehicles to service the City? Answer: Not to the City's know!edlge.
9. Please provide hazardous waste collection data by material type and weight for the most recent calendar year?
Answer: Data is available for dowrnload (Forrm 303) with this addenduim.
10. Can you provide a separate commercial and multi-family bin service recipient tables (page #9)?
Answer: This data is not available on separate tables. The table provided includes both commercial and multi-family !bin service. Separate service level toaks.org L...
AR001264
September 11, 2020
data for commercial anui miuitimfamiiy bin service is now being provided] in response fo #14. Download Excel worlk:book provided! with this Addendium.
11. ls "Edible Food Recovery" considered part of the Sustainability and Compliance Plan seeing that is related to SB 1383 compliance? •
Allilswe1r: Yes. See req11.11i1rements 11JJll1ldler Section 18.09 of Agreement.
12.As it pertains to "TABLE 5. PROPOSAL SECTIONS AND NUMBERING," where would we place our response to "18.09. Edible Food Recovery?" Answer: Contractor's response is to be inch.oded! in "D Technical Proposal, 4.
Sustainability and Compliance Plan".
13. Maximum Service Rates Excel spreadsheet file: Worksheet description skips from letter "D.) Comm 2022 Rates" to "F.) Addtl Services", is "E.)" skipped deliberately? Answer: YES, Tab "E" us skipped! dleiiberately.
14. Please provide Commercial/Multi-family dwelling (MFD) account list by service levels.
Please include the total number of containers.
Answer: See 'Service levels' wo1rlld:»ook available for download. Note that yds shown am weekly totals comp11.11ted by mLOltipiying # bins x bin voiUJJme x # pickups per week, Compiactor ,voiLOme is compLOtedl on a 3 to 1 ratio.
15. Does the data on Table 1 and 2 (Residential Service Recipient Data) on page 7 of the RFP reflect the total number of customer carts or total number of single family dwellings (SFD)?
Answer: These counts wm roe almost the same as residential service is ba.md!edl so the majority of recipients wm have OB1le garbage cart, one recycling cart and! one green waste cart, tho11.11gh the sizes of these may vary. A few residents have just garbage a.ind! recyclinig service, and a few have just garbage, In adlditicm a few residents may have more than, one garbage (or recycling) cart.
16. In a bundle service rate scenario in which the customer reduces the recycling service frequency less than the solid waste collection, is the customer rate discounted for the reduced recycling frequency?
Answer: The collection sell'Vice freqiuency of Recyc!ong can lbe different than for Garbage, provided that the total weekly sell'Vice volume of Recycling ns at least at least equivalent to the tota.i weekly Garbage sell'Vice volume. Also see Answer !No. 4 in Addendum No, 2,
AR001265
September 11, 2020
See also available with this Addendum for download:
• Fmm 303 showing HHW totals for FY18-19
• Spreadsheet showing service levels for commercial and muitimfamily bin service.
failure to submit proposal reflecting revisions, clarifications and additional information provided in this Addendum wm be cause to reject Proposal.
Date: September 11, 2020
Helen M. Cox, Sustainability Division.Manager
AR001266 Cal _ .~ DEPARTMENT OF RESOURCES RECYCLING AND RECOVERY - llecycle r. 1001 I STREET, SACRAMENTO, CALIFORNIA 95814 • www.CalRecycle.ca.gov • (916) 322-4027 P.O. BOX 4025, SACRAMENTO, CALIFORNIA 95812 Form CalRecycle 303 Household Hazardous Waste Collection Information For 2018-2019 Name of Public Agency Reporting:
HHW Program Manager:
Address:
Phone Number:
Fax Number:
City of Thousand Oaks
Spencer Silverstein ,Sustainability Analyst
Sustainability Division 2100 E. Thousand Oaks Blvd Thousand Oaks, CA 91362 (805) 449-2446
Email: [email protected]
Contractor's Name: • Clean Harbors
Participating Households: 5,852 Method: Number of Vehicles Service Area Households:
Participating Households includes non-residential (CESQG,schools,nonprofits,etc.): No 48,081
Participants Represented by Reporting Jurisdiction/Agency (i.e., individual city(ies), county(ies), other agency{ies)):
Thousand Oaks Ventura-Unincorporated
Permanent Facilities within Program Service Area:
'Facility Name EPAID )Site Contact ·
:
,...Phone -- - i Faci.lity Address
l !County
Thousand Oaks PHHWCF 'cAH111001406 1John Brooks
!
(805) 499-2472 ! 2010 Conejo Center Dr Thousand Oi,ks, CA 91362 Nentura Program Types:
·ProgramTyp·~---- --TEPAID·--- - ---fp~~gramType ----- EPAID ---- -- --ip-;-;gra~Type _______ TEPAio""" --------TProgramType - ---TEPAID , . r ; t t n
j CAH111001406 i Private E-waste Facility CAR000256800 i Pharmaceutical l : Battery collection sites . ' -------·j ______ , ___________ ··· --~--- ______ !cof!E=:~ion ___ .. J ___________ _!------ _ ---·- ___ L Permanent Facility City of Thousand Oaks Page 1 of 5 9/10/2020 7:57 AM
AR001267 Gal cle~ DEPARTMENT OF RESOURCES RECYCLING AND RECOVERY -
,.. • 1001 I STREET, SACRAMENTO, CALIFORNIA 95814 • www.CalRecycle.ca.gov • (916) 322-4027 P.O. 80X4025, SACRAMENTO, CALIFORNIA95812
~=-~1i~1111~~,,~ ~ -,~~L-~:·
: Fl~mmable and i Flammable solids / liquids
: Poison l Bulked flammable liquids
; Oil-based paints
65,685
12,770
33,011
-t---·---1---- --·
! ' ·-·~~r---- -- -•··- -·· ··-f- -·-
- -· -- ' - -------- : ·--· -- ---~--- --·- ! r ! Pai;;tRelated Material (PRM) t---- ------ ----~-, Poisons
Reactive and explosive
30,445
61 Compressed gas cylinders 5,137
1 lb propane canister 1,191
!
---·------I--
! -•--·,----, -'---
-·-····"--------,----- I
i _____ __:..... ___________ --
··f---··-·----· - J.----· l ........... ------- l ........ ___ --·--····· .. --•----- - .,., .. -·····
!
Flammable and Poison subtotal 148,300
: PCB-containing
1i ___ -- · _____ .. _. __ ~-:--- . --- ----------·-r-·· •·--··-----,----:-·----··-- ··-r ----·-- -- -- ·-·-·-r-··- - -· · - -- ·•1····-- - ·---- ···--·· ..,.--.--...--. H PCB-contammg pamt ____ i ; i i 1 1 l~!h~-r-PCB~;;--(i~cludes ballas~) j 1,303j j ------------s------ ] -·r- · --r~~~ -~~=--- 1 I - -~-j
1 PCB-containing subtotal 1,303
----------------
.... -1_---- - ......... ---- ---- ----- ----------------·c ·•-----------··---r Reclaimable ii Antifreeze · 8,370 I • -·--- · ·•··•-- ·• t--·-···- -------··- -~--•·•-
--f -- -! --· _f ___ --- __ : .
j Auto type batteries (motor vehicles) 19,894 i l , =t= · 11=::::7;:,bles ooM - 1
1:~:=-
- r---~:r---_··~ .. -t-~~-=-r=:. ~~t~=~:::: r--
Acid
;Base
•oxidizer
--·
Reclaimable subtotal 185,092
j Inorganic and organic acid 2,205
I Inorganic and organic base 2,063
Neutral oxidizers, Organic peroxides, Oxidizing ! 791
acid/base !
~-··-·
-- --
---+ ----- - -----------· . ----··---~ -
:Asbestos
.Universal
(UW)"
---
Waste
Asbestos
Mercury containing automatic switches /
thermome,ters I and novelties
Mercury containing thermostats
r---·--
Mercury containing waste (other) >--
Lamps
jL Rechargeable batteries
H Other batteries
!I Aerosol cans
-·····-- ·------TLElectronic
.(U'1'V)
Devices ll Covered Bectronic Devices
j! !!
_JL. - ·--·-- -·-- --------
City of Thousand Oaks
1 --- . 1,706 i ··+;=-
--~:~~ -~----··---~ I
18 • ----- f-,,.. ----•·->-·----····-·- ------ -····· ....... ---·-·-- ...... .i., 7,365 l ____ ,. __ ~-~I 1,400! ··-·-'- ·--- 10,5431
12,783•
--- ·---·· . --- -- . . -
7,404 ! :
l
---··~----
t
-----
!
--- -~±~~-~J=-·l-~ --·~ :--=- -=
==---
.. l~~-~- -- -·f--------~~-1--~----=·-----1=~
_ __j___ t '
. +-. ·=1
-:::~--~~~l-~-- ----f=-=:-t----
-~-
-
-:
--- ------ -7
38,840,
15,110'
9/10/2020 7:57 AM
AR001268 Calllec __ .~DEPARTMENT OF RESOURCES RECYCLING AND RECOVERY yet "". 1001 I STREET, SACRAMENTO, CALIFORNIA 95814 • www.CalRecycle.ca.gov • (916) 322-4027 P.O. BOX 4025, SACRAMENTO, CALIFORNIA 95812 C~ll=~~~~(~~=-=)j/MaM~JJ~·-:;.:: ... ~~:j:::J]it):
· Electronic Devices ! J Other Bectronic Devices
(UW) ,, Electronic Devices {UW) subtotal 23,579
Universal Waste (UW)* + Electronic Devices
· (UW) subtotal
55,688
'Other
----7 I r -·-r··----
j, Home-generated sharps waste 777 I i \ .
.
-----·------- -1-··--·- l --.--·---- --
j Home-generated pharmaceutical waste I l i I
' .---·-··--·- ·,-····--···-· ·, '
; Treated wood --------J....-- : ! __ L_ .. , ; Other ______ ! 1 ! l _ ,: IR;~;-T;~ - ----- --- --- ---· --- ~----- -- -----r-- . j ' Other subtotal 777
Grand Total 397,925
City of Thousand Oaks Page 3 of 5
J,: ·--tri;t;,~r~<~~tft~ck · Other
~. ' " ;i ' • -'-----'--"--'-"'--~'',''~·.,:"···-....,~ -~--:•,.'.,.,·_. ·,,_ __ }. __ _,,,.,_ ._,_ i
15,110
53,950
l -----r -----------------------
___ ,_
-- -
2,798
2,798
56,748
9/10/2020 7:57 AM
a1Recycle
AR001269
Disposition (pounds)
DEPARTMENT OF RESOURCES RECYCLING AND RECOVERY
1001 I STREET, SACRAMENTO, CALIFORNIA 9581 4 • www.CalRecycle.ca.gov • (916) 322-4027 P.O. Box 4025, SACRAMENTO, CALIFORNIA 95812
Material Type Destructive '. Fuel Landfill , Neutrallzatio Incineration Incineration ' : n / Treatment Recycled Reused Stabilization Steward Flammable and ·l - - - .~
Poison
--ii.Flammable solids/ liquids + 65,685 j ! - ! ' .. --- --- - --- ·- - - - - --. ··- -· --~ ---- .J. __ .. ! Bulked flammable liquids I 12,770 - i
i - - --- - ·---- -- - - ·· -- ----- • . --- - --j---- . - ~ -- - - +------ ! i~~i~t::~a~:n:aterial (PRM) · - - - - -· - --- -- ·· .. ---- 1 ·- - --- --+ · --· -· -! --
! -- - ) =--
~------~
-j_ _ 33,011 ,
I •
:~!;;:;::~:~ ~---
~~ j-_ -'~': -=r~=
-
__ _ [
-__
1- --:
-
-~--i --
-· --
-
! I
ll1lbpcopaaeca"istec______ _ __ __,_ ___
_ _
I t _ l 5,137 r ·--- - · l
PCB-containing
Reclaimable
Acid
Base
Oxidizer
: Flammable and Poison subtotal 96,191 12,770
I
71 PCB-containing paint . . I
,:-- . -·- - · ------ -- ----- -------·-•-
!LOther P_C~ wa~te _(incl~des~~sts) __ ____ __ _
------- _j_ - -
1,303 j
·- l
__ J __ _
!
PCB-containing subtotal 1,303
I
- 1··
i
i
L
----
, 1,191 I
6,328
r i-.
·7 Anti~e-~;e ~~ _ ~-==-~ -=~ - -~~-= __
_J___ __ ___ J_ J __ :~-
- ! ---- _ --! 'iiior
l Auto type batteries (motor vehicles) I 1 ; ! : 19,894 1 . .. -- - --·--- - --- ---·-- ·-. -1- ·-·- ... _ ···-.. -~--. ------' - - · ! Latex paint ! , I j · · - 1 • , _ __ __ _ __ __ __ _ _ _ _ ___
--1--- -----!- - . _ _ _ __ I - . 1 --- I
: _M__:>tor ~H/oil ~~ucts _ .. ___ ·-I_ ____
___ __J _ _ ____ _ __ __ l- _ _ ____ J_ --~~,43~
i Used oil filters (recyclables only) 1 I 1 ! 1,354
Reclaimable subtotal 54,048
l
·i---
.. ~1.
- · - y
1-
If---- ------- . ·- ·-·- --· -- - - ~- ----·---- -·"T--- -,--.. -- - --~-- - -- ·- -- i Inorganic and organic acid 2,205 ! r ,
___ . ......,__
____
_
_ __ __
____
--·-• -··---•·• - -·- ·---J----- '·- --------- ··------ 1_ • ·-· - -· - - -r
i Neutral oxidizers, Organic peroxides, Oxidizing 791
; acid/base
~jlnorganicandorganicbase 2,063 ~--- - _ _ ___ ___ r-
• - - ------ - ---- ··--·- - ---- - ---· ------------- --- i---------- - - - - -- - - ,Asbestos Asbestos _____ --- ---1--------1,------,-- 1,706 1 1 Universal Waste (UW)* Mercury containinga-~omatic switches/ ---- - - • +-·- ·-- - ,_ __ _ Electronic Devices
(UW}
City of Thousand Oaks
th_ermometers / and novelties '
1 1
1 ~~rcury containing thermostats ·--_::__ ___ _"_ - --1 -.. -- ----
,_ · ~J·.::._ __ _ I.· · · · · ~ .. 1 i i ! 18
+-----_- _-_·. -j =~-
-
--·f ~-~---~ -~~i ~ __ 4
;1:;;; _
1--~--=f I
[
Covered Electronic Devices ! i I ! I
.J I i
J .
I
. + i
!
1·-
...
---- ___ j
I
i
!
I
·1
-· ··--·.
··r
-~- --
1 I
+
- i--
i
! -·-1
·1
t-
!
·j
!
33,011
-;
131,044 ,
131,044
9/10/2020 7:57 AM
al
AR001270
Disposition (pounds)
Electronic Devices
(UW)
Other
City of Thousand Oaks
DEPARTMENT OF RESOURCES RECYCLING AND RECOVERY
1001 I STREET, SACRAMENTO, CALIFORNIA 95814 • www.CalRecycle.ca.gov • (916) 322-4027 P.O. Box 4025, SACRAMENTO, CALIFORNIA 95812
Material Type Destructive Fuel
Incineration Incineration
Landfill , Neutrallzatio
'. n I Treatment
Recycled
OtherElectronicD~ i~e~ [ - J ~-- ~ !--- ' · 16,175 (
Electronic Devices (UW) subtotal 38,689
Universal Waste (UW)* + Electronic Devices
(UW) subtotal
Home-generated sharps waste
12,783
777 /
96,855
- r - -
--
·
-r ---- ·----=-- - --- - - • ; -·· - . - --· +-·--
Reused Stabilization Steward
1 J Home-generated phar~~~~ti~I w~~te _
1 Treated wood
1-
-i_-7981 .
1··-- ----1 I I . - - ·- ~ -~- --- - . L------ _)_.. ____ _ - I !i ottier
.,
1 Reuse T otai
·r
- --+-
I
Other subtotal 3,575
Grand Total 118,911
1--
I
r
l
-~
I -~r
12,770
i
- - ·--t- .J ·- .
.
-r .. - !
1,706 157,231 164,055
9/10/2020 7:57 AM
AR001271
City of Public Works Department
Thousan 2100 Thousand Oaks Boulevard• TI10usand Oaks, CA 91362 Phone 805/449.2400 • Fax 805/449.2475 • www.toaks.org
ADDENDUM NO. 4
FOR
REQUEST FOR PROPOSALS
Clifford G. Finley
Public Works Director
RESIDENTIAL AND COMMERCIAL SOLID WASTE, RECYCLABLE MATERIAL,
AND ORGANIC WASTE COLLECTION SERVICES
Date of Issuance: September 28, 2020
To all Proposers for the Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
Questions and Answers
1. Will the City's Service Area be expressly defined within the Agreement? Answer: The Service Area is the incorporated area within the City limits (the white colored area on attached map) and excludes any pockets that are County unincorporated areas (grey shaded areas of map). The City's Service Area can be changed through annexation.
2. Breaches triggering Administrative Charges should not be considered "material breaches." Should "material breach" be changed to "breach" to clarify? Answer: Yes, it should be "breach" and this will be a global change throughout the Agreement.
3. Is workers' compensation minimum limit of $3 million correct? Statutory requirement is $1 million.
Answer: The workers' compensation minimum limit requirement has been revised to $1 million.
4. We are interpreting the intent of this termination provision to trigger only upon the failure or refusal to perform or observe a material term, condition, covenant or obligation under the Agreement. Are provisions subject to modification to clarify this intent?
Answer: See Section F.1 of the RFP in regard to proposed alternatives to Agreement. Please note that while the Proposer may propose alternatives to the City, which must include updated Agreement language. However, note that the City is under no obligation to accept any alternatives.
AR001272
September 28, 2020
Failure to submit proposal reflecting rev1s1ons, clarifications and additional information provided in this Addendum will be cause to reject Proposal.
Date: September 28, 2020
Helen M. Cox, Sustainability Division Manager
I ( J I I ) I
AR001273
( ~
AR001274
City of Public Works Department
Thousan 2100 Thousand Oaks Boulevard • Thousand Oaks, CA 91362 Phone 805/449.2400 • Fax 805 / 449 .2475 • www.toaks.org Clifford G. Finley
Public Works Director
ADDENDUM NO. 5
FOR
REQUEST FOR PROPOSALS
RESIDENTIAL AND COMMERCIAL SOLID WASTE, RECYCLABLE MATERIAL,
AND ORGANIC WASTE COLLECTION SERVICES
Date of Issuance: October 7, 2020
To all Proposers for the Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
Questions and Answers
1. Considering the proposals will be submitted electronically, and the proposals will be excessively large files, along with size limitations on Outlook FTP servers, will the City allow the submission email to include a secured link to download the file, instead of an attached file?
Answer: Because of the potentially large electronic files expected to be submitted for each proposal, the City has setup a One Drive folder for RFP submissions and provided each proposer with a unique link to a secure folder in which to submit their proposals. Each proposer was emailed their unique link and asked to upload two documents to test the accessibility and functionality of the folder. Once the test upload has been verified, the proposer may share the link with anyone within their organization that is responsible for preparing and submitting the proposal. (Note: every proposal must be signed by the person or persons legally authorized to bind the Proposer to a contract for the execution of the work). The unique link/folder is only accessible by the City of Thousand Oaks, the City's consultant for the RFP process, the proposer, and anyone the proposer elects to share it with.
2. Does the City have requtrements on proposal page dimensions or preferred format for the electronic file? None listed on the RFP.
Answer: Proposals shall be submitted in PDF file format in standard 8.5" x 11" dimensions, with the exception of the Customer Service Rates which shall be submitted in Microsoft Excel format with a PDF copy of each tab of the Excel document (refer to page 64 of the RFP). Forms A - J should each be submitted as its own separate PDF document. Please include Proposer company as part of each file name, e.g. TOaks RFP Form H XXX.Bin Company.pdf. Some forms () I c)
C'
AR001275
October 7, 2020
require a signature. Please follow instructions on each form regarding signatures, where these are required.
3. Is it the responsibility of the Contractor or the City to provide bags for the home HHW pick up scope of the contract?
Answer: The Contractor will be responsible for providing appropriate bags and/or leak-proof containers for the HHW Home Collection Program. Refer to Exhibit 10, Section A (E10.06), of the franchise agreement that is included in the RFP.
4. Proposer is concerned over confidentiality of financial records. Is it acceptable for Proposer to provide the bank qualification letter and, if selected as the Contractor and requested by the City, the company's CFO will meet with the City representative to review the company financials to the satisfaction of the City? Answer: Language of RFP Section C3 (RFP page 26/27) is amended as follows:
3. Copies of audited financial statements
Proposer must provide copies of audited financial statements for the most recent three (3) fiscal years for the entity that is proposed to sign the Franchise Agreement. Audited financial statements must include: balance sheet, income statement, statement of changes, footnotes, and subsidiary schedules. These statements may be submitted together with Proposal or, if not submitted with Proposal, must be made available to the City upon request by the City during review process and prior to award of an Agreement. Failure to provide these statements promptly {within 3 business days) upon request will be grounds for disqualification.
Failure to submit proposal reflecting revIsIons, clarifications and additional information provided in this Addendum will be cause to reject Proposal.
Date: October 7, 2020
Helen M. Cox, Sustainability Division Manager
TABLE OF CONTENTS
THE
ATHENS WAY
SERVICE | PEOPLE | ENVIRONMENT
OCT. 15, 2020
City of Thousand Oaks
Attn: City Clerk
2100 Thousand Oaks Blvd.
Thousand Oaks, CA 91362
Request for Proposals
For Residential and Commercial Solid Waste,
Recyclable Material, and Organic Waste
Collection Services
PREPARED FOR
14048 Valley Blvd.
City of Industry, CA. 91746
[email protected]
(626) 934-4619
www.athensservices.com
PREPARED BY
Executive Vice President
GARY CLIFFORD
AR001276
2 VINCENT VADNEY
Sweeping Operations Supervisor
Athens Team Member Since 2012
ATHENS EMPLOYEE PROFILE
AR001277
3 TABLE OF CONTENTS
A. SUMMARY AND COMMITMENT
TABLE OF CONTENTS
AR001278
4 A1. COVER LETTER
October 15, 2020
Ms. Helen Cox
Public Works Department
City of Thousand Oaks
Dear Ms. Cox:
Arakelian Enterprises, Inc. (dba Athens Services or “Athens”) is a fourth-generation, local, family-owned, and privately held California S corporation. The ownership includes three generations of the Arakelian family, who remain involved in overseeing the business.
Athens was founded on the simple principle of providing a high level of service by hiring and developing great people while fostering a safe, healthy, and sustainable environment. Today, we provide waste, recycling, and organics collections and/or street sweeping services to nearly 50 communities throughout Southern California.
We are exceptionally proud of our track record of never having lost a franchise partner, which speaks to the high level of service we provide, the community partnerships we build, and the environmental programs we implement in the communities we serve.
We truly believe in building a safe, healthy, and sustainable environment, which is why we have a sincere interest in becoming Thousand Oaks' community partner and why we have already signed a lease on the Thousand Oaks Sustainability Center which is open today at 2251 E. Thousand Oaks Blvd. As we continue to support a sustainable environment and expand upon our footprint, we have submitted proposals to build and develop a new organics processing facility in Ventura County. Furthermore, we are currently in negotiations to expand our Santa Paula operations to include a transfer station and a compressed natural gas (CNG) fueling station. We are truly honored for this great opportunity to partner with Thousand Oaks.
While we may be the one of the largest privately-owned and -operated waste and recycling collection company in Southern California, service is and forever will be our number one priority. Simply put, we have the resources and infrastructure of a national hauler, with the service and dependability of a local, family-owned business.
If we are given the opportunity to serve the community of Thousand Oaks, we commit to providing excellent service, supporting local schools and businesses, and building community partnerships by implementing the best environmental and sustainability programs.
This commitment is ingrained in our company culture, The Athens Way: Service – People – Environment.
AR001279
5 TABLE OF CONTENTS
Arakelian Enterprises, Inc. has been operating under our current legal structure since 1991. We are the successor to Athens Disposal Company, which commenced operations in 1957. With over 60 years of service and experience in Southern California, Athens is ready to be your environmental partner. Athens’ corporate headquarters is centrally located in the San Gabriel Valley at 14048 Valley Blvd, City of Industry, CA 91746.
The Arakelian family owns 100% of the shares for the company. The ownership group includes:
• Ron Arakelian, Jr., Owner/Officer
• Michael Arakelian, Owner/Officer
• Ron Arakelian III, Owner/Officer
• Adam Arakelian, Owner/Officer
Athens has reviewed the Thousand Oaks Franchise Agreement, including Exhibits described in the RFP and all addenda, and has completed the necessary due diligence to confirm the material facts upon which our proposal is based. Athens stands ready to enter into a franchise agreement with the City of Thousand Oaks.
If awarded the Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services Franchise Agreement, Athens agrees to pay the City of Thousand Oaks the procurement process’s cost up to $150,000 within thirty (30) days after the franchise agreement is executed.
OUTREACH AND EDUCATION
Recycling programs that work
LANDFILL AVOIDANCE
We don’t own landfills, so we avoid them
Athens Services is the Best Environmental Solution for the City of Thousand Oaks
OUTREACH AND EDUCATION
Recycling programs that work
LANDFILL AVOIDANCE
We don’t own landfills, so we avoid them
THOUGHT LEADERS
Industry thought leaders and innovators
ENHANCED CUSTOMER SERVICE
World class customer service team
AR001280
6 Athens acknowledges that we have not received any additional compensation, which is not included in the proposer-submitted service rates. Athens is committed to the submitted proposal contents, including service rates, for a period of two hundred (200) days from the submittal deadline.
Athens will collaborate with three (3) subcontractors to provide a portion of the work described in this proposal.
The Athens Division Vice President will manage the day-to-day work of the subcontractors. Athens will collaborate with Recyclist to develop a web-based city-specific recycling guide for the City of Thousand Oaks. More information on the recycling guide is available in the sustainability section.
Athens will provide the City with Household Hazardous Waste (HHW) curbside pickup as a service option. If the City elects to include HHW curbside collection, Athens will partner with Veolia Environmental Services. Veolia is dedicated to maintaining compliance with all government regulations mandating hazardous waste diversion from traditional disposal methods to alternative technologies. For the Storm Drain Cleanout service options, Athens will collaborate with American Integrated Services, Inc. A description of Veolia and American Integrated Services Operational plans are on F2. Optional Services.
Additionally, Athens will extend employment offers to current contractors’ employees displaced because of the new franchise agreement. If selected, Athens will extend employment for no less than 90 days, as provided in Chapter 4.6, Sections 1070 through 1076 of the California Labor Code.
The Board of Directors of Athens Services authorizes me in my capacity as Executive Vice President, to transmit and sign the proposal, negotiate a contract, and execute any agreement, assurances, and other documents related to this proposal and any subsequently awarded contract.
We are excited about the opportunity to establish a partnership with the City. We have more than 60 years of experience in the region and would be honored to become the City’s waste and recycling services provider. Together, we can establish the best environmental programs today to protect the environment for future generations.
With Athens, the best is yet to come.
Sincerely,
Gary Clifford
Executive Vice President
14048 Valley Blvd., City of Industry, CA 91746
Phone: (626) 705-6919
Email: [email protected]
AR001281
7 TABLE OF CONTENTS
SERVICE | PEOPLE | ENVIRONMENT
AR001282
8 A2. EXECUTIVE SUMMARY
Who We Are
Athens is the premier recycling and waste diversion leader in Southern California. Family-owned and -operated since 1957, Athens was founded on the simple principle of providing exceptional service. We deliver on this commitment by hiring and developing great people, all while fostering a safe, healthy, and sustainable environment - that’s The Athens Way. Today, Athens collaborates with more than 30 local communities, private institutions, and government agencies as their zero waste partner.
Proposal
Athens has conducted a thorough analysis of the Request for Proposal and has assembled the most environmentally beneficial proposal for the City of Thousand Oaks. We believe this proposal will help the City meet its diversion goals by providing recycling outreach and education, utilizing state-of-the-art materials recovery facilities, and procuring near-zero emission CNG vehicles. If selected, Athens will implement the most environmentally sustainable programs, as described in this executive summary. In short, no other waste and recycling service provider is better equipped than Athens to support the City in its efforts to meet California’s waste and recycling goals. “Simply put, we have the resources and infrastructure of a national hauler, with the service and dependability of a local, family-owned business.”
- Cesar Torres, Executive Vice President
AR001283
TABLE OF CONTENTS
9 The Athens Advantage
Proposal Highlights - Key features and benefits of our proposal include:
The Best People in the Industry: We employ the best people in the industry. If awarded the franchise agreement, Athens will only utilize the best and most experienced team members to service Thousand Oaks. This means the most tenured and safest drivers and a management team consisting of industry insiders and thought leaders.
On average, Athens drivers have 10 years of waste and recycling collection experience. Drivers selected to service the City of Thousand Oaks will be required to have extensive experience and have demonstrated an impeccable safety record throughout their careers.
Local Job Creation: Athens will commit to hiring local personnel for the Sustainability Center. The center will staff one (1) dedicated recycling coordinator, and three (3) dedicated customer service representatives. As other roles arise, such as administration, collection vehicle drivers, or support staff, we will recruit in Thousand Oaks first.
Additionally, Athens will participate in local events that support job creation, including job fairs or career development events or programs. We will sponsor these events and have a booth to engage and recruit the best local people to become part of our Athens Family.
Service Implementation Experience: Additionally, if selected, Athens will assemble an experienced service implementation team of subject matter experts to manage the transition. Utilizing our Service Implementation Model, our team’s number one goal will be to implement services with absolutely no disruption to waste and recycling collections, regardless of the timeline or scope.
The Service Implementation Model consists of five overarching tasks: Pre-Outreach and Education – 6 months before start; Site Assessments – 90 days before start; Service Starts – January 1, 2022; Service Optimization – 0-90 days after start; and a Closed-Loop Process – 90 days and ongoing.
Each consists of tasks designed to raise awareness of subsequent steps in the process. Each task in the Model consists of specific actions and timelines with designated owners. Included in the Transition Plan is a full description of Athens’ unique Service Implementation Model.
Community and Athletic Program Support: Athens recognizes the serious impact of the COVID-19 pandemic on local community and school athletic programs. Recognizing the importance of education and its impact on the community, if awarded the solid waste and recycling franchise agreement, Athens will provide support to local Thousand Oaks schools and the community in the amount of:
• $200,000 per year for the franchise’s life
Over the course of a fifteen (15) year agreement, our commitment would represent $3,000,000 in support to the community fund, and an additional $2,000,000, if the agreement were extended for two (2) additional five (5) year periods.
AR001284
10 Proposal Highlights - Key features and benefits of our proposal include (continued):
Education and Outreach: Athens Services recognizes that not all commercial customers are alike. We specialize in creating programs tailored to each segment of commercial customers' unique demands by providing best practices that reduce waste and maximize recycling for their particular circumstances.
Athens will reach out to commercial customers well before service starts to ascertain what services they will need and to answer questions. During the site assessments phase of the transition plan, Athens will dispatch a team of 40 recycling coordinators and sales representatives to reach out to Thousand Oaks businesses.
They will facilitate efficient integration and adoption of Athens’ broad array of recycling programs tailored to the commercial segment. For larger customers, such as Amgen and Whole Foods, Athens will have a Sales Territory Manager dedicated to meeting their needs with customized, expanded service, and reporting. This time-tested approach of proactive outreach and education has proven successful in reducing waste and increasing diversion in other cities. We look forward to yielding similar results for businesses in Thousand Oaks.
Materials Recovery Facilities: Athens has invested hundreds of millions of dollars in building and improving materials recovery facilities (MRFs) to help municipalities meet diversion goals and prepare for future recycling regulations. Our Sun Valley MRF is renowned for its innovative technology, impeccable safety record, and green building certification. A short distance away, Athens is expanding and enclosing Crown Recycling, one of the most comprehensive MRFs in the area. Upon completion, the $50 million renovation will increase facility capacity to 6,700 tons per day (TPD) of organic material, construction and demolition, and mixed solid waste.
A2. EXECUTIVE SUMMARY
Landfill Avoidance: Every day, Athens strives to reduce solid waste, recyclable materials, and green waste sent to landfills. Athens does not own a landfill; therefore, our number one goal in managing municipal solid waste is to be a steward of the environment and divert valuable materials away from local landfills. We focus our efforts on reducing waste while increasing recycling through outreach and education, building state-of-the-art materials recovery facilities, and composting to maximize diversion.
Support Local Economy: Athens Services is not just a waste diverter and recyclable material processor.
We are a community partner. To support the local economy and strengthen our partnership with Thousand Oaks, Athens will purchase collection vehicles and containers for the franchise agreement using our Thousand Oaks Sustainability Center’s address. The capital purchases will result in the City collecting significant sales tax revenues.
Today, Athens is proud to be a Platinum Level – Chairman’s Club Conejo Valley Chamber of Commerce member. Additionally, we commit to supporting local businesses by buying local for the Sustainability Center and business operations. We will partner with local businesses, including restaurants, hotels, printers, etc. when purchasing meals, holding workshops, and hosting company events. Additionally, if the need arises for smaller or support vehicles, we will partner with a local auto dealership.
Organics Collection: Athens has built the most advanced sustainable green waste and organics composting facility in the region. American Organics processes more organic waste in a shorter period while producing the highest quality, certified-organic, contaminant-free compost. We do this better than any other facility in Southern California. Additionally, this facility reduces thousands of metric tons of greenhouse gases (GHGs) annually by diverting organic waste from landfills. The compost produced at American Organics benefits Southern California by diverting organic waste and reducing GHGs.
AR001285
11 TABLE OF CONTENTS
Proposal Highlights - Key features and benefits of our proposal include (continued):
Food Rescue Programs: Athens will help the City implement a comprehensive food rescue program that promotes food waste prevention and increases food donation opportunities. Athens currently collaborates with non-profit organizations, such as St. Francis and the Hollywood Food Coalition to implement food rescue programs. The programs focus on a four-part integrated system: Support of collection and distribution by food recovery nonprofits, in-kind service support of the organics waste collection, infrastructure advancement, and continuous outreach and education. Athens will develop a full-spectrum organics program to decrease food waste before it reaches the dumpster. The program will help the City meet its waste diversion goals and support the social, economic, and environmental well-being of Thousand Oaks.
Obsessive Customer Service: Thousand Oaks will benefit from Athens’ outstanding customer service experience. Athens is unique in offering customers a multichannel experience that includes responding to inquiries via phone, live chat, direct messaging, and email. Additionally, Athens is now expanding its hours of operations well past traditional call center hours. If selected as Thousand Oaks’ solid waste collector, Athens will provide the “Obsessive Customer Service” that Athens is renowned for with local dedicated customer service representatives. Read more about our service culture, The Athens Way, in Section D3. Customer Service Plan.
New Green Vehicles: Athens will procure new waste, recycling, and green waste collection vehicles to service the City of Thousand Oaks. Collection vehicles will be powered by Near-Zero Emissions Compressed Natural Gas, which are the greenest collection vehicles available in the market. Athens will also procure an electric support vehicle for its dedicated service supervisors.
Near-Zero Emissions Compressed Natural Gas: Since 2012, our business has grown 51%, but thanks to our investments in clean vehicle technologies, we have cut harmful, smog-forming emissions by 44% over the same period. By committing to clean vehicle technology, Athens Services has reduced our NOx emissions year-over-year since 2012, eliminating over 132 tons of NOx emissions. Oxides of nitrogen (NOx) are a category of air pollutants directly linked to adversely impacting human health, air quality, and the environment. Our collection fleet is currently over 90% natural gas vehicles (NGVs) - the cleanest refuse vehicle commercially available. We have not added a diesel vehicle to our fleet in over 12 years.
Electric Support Vehicles: Athens commits to using an electric truck as the dedicated operation supervisor vehicle in Thousand Oaks. Athens will replace the gas-powered support vehicle with a new, cutting-edge, electric-powered vehicle as soon as available for production. We have reviewed several manufacturers and narrowed our selection to three industry-leading and viable options: Atlis XT, Rivian R1T, or the Nikola Badger. These manufacturers should have vehicles available for purchase in 2022.
Street Sweeping: Athens is proud to be the largest family-owned and operated street sweeping service provider in Southern California. Since 1987, when we started sweeping the community of Temple City, we committed to proving consistent and quality service. Today, we continue to service Temple City and 26 other communities with our fleet of fifty (50) street sweepers. Athens will procure five (5) Autocar Xpert compressed natural gas (CNG) sweeping vehicles if we are awarded.
It is important to note that Athens will manage street sweeping operations to ensure the highest quality level of service. Our best practice is to measure street sweeper vehicle and driver efficiency to ensure timely and consistent service week over week.
AR001286
12 Facilities: Athens has a vast infrastructure that it can utilize to service Thousand Oaks, and can leverage the reciprocal relationships with several local processing and disposal facilities in the area. Over the years, we have developed strong partnerships with these organizations. Below is a description of the facilities to be used to service Thousand Oaks.
Athens Facilities
Thousand Oaks Sustainability Center: 2251 E. Thousand Oaks Blvd., Thousand Oaks, CA 91362 Santa Paula Hauling Yard: 905 Corporation St., Santa Paula, CA 93060 Container Maintenance Yard: 11266 Peoria St., Sun Valley, CA 91352 Roll-Off Yard – Los Angeles North Yard: 12303 Montague St., Pacoima, CA 91331 Crown Recycling Services: 9147 De Garmo Ave., Sun Valley, CA 91352 American Organics Composting Facility: 20055 Shay Rd., Victorville, CA 92394 Sun Valley Materials Recovery Facility: 12303 Montague St., Pacoima, CA 91331 Investing in the Future of Recycling in Ventura County
For more than 60 years, Athens Services has proudly served Southern California, from the hills of Ventura County to the South Bay beaches, from Hollywood's bustling heart to the High Desert's vast spaces. Athens invests in the communities we serve to build safe, healthy, and sustainable environments. We are honored for the opportunity of becoming Thousand Oak's waste and recycling partner.
Today, Athens has a sincere interest in partnering with Ventura County, which is why we have submitted a proposal to become Thousand Oaks' partner. Additionally, we have also submitted a bid to develop a new green and organics waste processing facility in Moorpark, and are currently in discussion to expand our Santa Paula Facility.
Recycling in Ventura County may include:
• Expanding Athens' Santa Paula Facility to include a local transfer station and CNG fueling, • Building an advanced green and organics materials processing facility in Moorpark, • Partnering with Thousand Oaks to identify and develop a local facility.
These plans will create jobs, boost the local economy, and help the environment.
Expanding Athens' Santa Paula Facility
Athens Services currently leases a hauling facility in Santa Paula, Ca. We hold the first right of refusal that gives us the option to enter into a purchase agreement with the property owner. Additionally, the property has a conditional use permit PROJECT NO. 2012-CUP-03 to develop a transfer station at the location. We are actively negotiating with the landowner to purchase and develop the Santa Paula facility.
A2. EXECUTIVE SUMMARY
Materials Recovery and Disposal Facilities
Line of Business Solid Waste Recycling Organics
Residential Calabasas Landfill Sun Valley MRF Calabasas Commercial Calabasas Landfill Sun Valley MRF Crown Recycling Facility Roll-off Calabasas Landfill Sun Valley MRF Crown Recycling Facility, including C&D AR001287
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The plans for this site include parking for the Thousand Oaks Collection Vehicles. A maintenance building would house support services such as vehicle washing, maintenance, and repair. Also onsite would be CNG fueling stations for Athens' near-zero emissions trucks, and potentially a public CNG fueling facility. Athens is also considering building a processing and transfer station on the Santa Paula site to reduce truck traffic, wear-and-tear on roadways, and emissions. A site plan of the Santa Paula Facility with the proposed enhancements is included.
A New Era of Processing Organics in Moorpark
Athens has proposed to the County of Ventura, Public Works Agency, Water and Sanitation Department to develop a new organic materials processing facility in Moorpark to serve the region. Currently, trucks hauling bio-solids from Ventura County must travel up to 120 miles each way.
The Moorpark facility would have advanced features such as closed aerated static pile (CASP) composting. CASP systems produce high-quality compost from organic waste in half the time of windrow processing. And, composting organic materials creates 70% fewer greenhouse gases than shipping it to landfills. A site plan of the proposed facility is included as a reference.
Establishing a Presence in Thousand Oaks
Alternatively, Athens would be willing to meet and confer with City staff to find and develop a suitable site in the area. Athens would commit to making an investment in building and operating a facility in or around the Thousand Oaks area within three years of contract implementation.
Our goal is to be a service provider you can count on and a partner contributing to the community's betterment. If Athens is honored with the privilege of becoming the City of Thousand Oaks' service provider, we are open to discussing these options further with the City. We stand ready to support Thousand Oaks in any way we can to maintain a high quality of life by exceeding environmental compliance goals and supporting local economic development.
What We Propose
We sincerely propose that the City of Thousand Oaks select Athens Services as the exclusive residential and commercial solid waste, recyclable material, and organic waste service provider. Our proposal offers Thousand Oaks the most environmentally sustainable package to ensure compliance with local, state, and federal regulations. We will be providing residents, multifamily, and commercial property owners the most cost-effective solutions that guarantee the most significant value without jeopardizing service integrity or environmental benefits. 13 TABLE OF CONTENTS
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A3. PERFORMANCE BOND
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18 A4. SIGNED COPIES OF ADDENDA ACKNOWLEDGING RECEIPT
Athens Services reviewed the addenda listed below and acknowledged receipt. The addenda are incorporated as part of the proposal and include original signatures.
1. Addendum No. 1 issued on August 17, 2020
2. Addendum No. 2 issued on August 27, 2020
3. Addendum No. 3 issued on September 11, 2020
4. Addendum No. 4 issued on September 28, 2020
5. Addendum No. 5 issued on October 7, 2020
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24 SERVICE | PEOPLE | ENVIRONMENT
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25 TABLE OF CONTENTS
A. SUMMARY AND COMMITMENT.......... 3 1. COVER LETTER...................................................... 4 B. QUALIFICATIONS.................................... 29 1. KEY PERSONNEL.................................................... 30 C. STATEMENT OF FINANCIAL
QUALIFICATIONS................................... 51
1. WRITTEN STATEMENT............................................ 52 D. TECHNICAL PROPOSAL....................... 57 1. TRANSITION PLAN................................................. 58 E. FORMS.................................................... 157 FORMS..................................................................... 157 F. ALTERNATIVES...................................... 201 1. ALTERNATIVES AND EXCEPTIONS.......................... 202 G. APPENDIX.............................................. 209 APPENDIX................................................................ 209
2. EXECUTIVE SUMMARY............................................ 8
3. PERFORMANCE BOND COMMITMENT LETTER....... 14
4. SIGNED COPIES OF ADDENDA................................ 18
5. PROPOSAL TABLE OF CONTENTS........................... 25
2. STAFF RESPONSIBILITIES....................................... 31
3. REFERENCES......................................................... 39
4. LITIGATION AND NOTICE OF VIOLATION.................. 49
2. LETTER FROM BANK/FINANCIAL STATEMENTS...... 53
3. COPIES OF AUDITED FINANCIAL STATEMENTS....... 55
2. OPERATIONS PLAN............................................... 74
3. CUSTOMER SERVICE PLAN.................................... 120
4. SUSTAINABILITY AND COMPLIANCE PLAN.............. 130
2. OPTIONAL SERVICES............................................. 206 AR001300
26 THE ATHENS WAY:
SERVICE | PEOPLE | ENVIRONMENT
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DEFINITIONS
CSR – Customer Service Representative
CNG – Compressed Natural Gas
C&D – Construction and Demolition
Boots on the Ground – a tactic for deploying personnel, including recycling coordinators, route auditors, operations supervisors, and customer service representatives, to engage customers in the community DM – Direct messaging on social media application
Live chat – live electronic communication with a customer service representative HHW – Household Hazardous Waste
MFD – Multi-Family Dwelling
MXD – Mixed-Use Dwelling
Mobile-Pak – tracking system consists of an onboard GPS tablet and an integrated camera utilized by the drivers while on the route
MRF – Materials Recovery Facility
NICE InContact – call center phone system uses the latest technology in call routing and call center workforce management
Service Exceptions – incidents of overloaded, overfilled, contaminated obstructions may lead to a driver not being able to service a container
Soft-Pak – Athens’ complete operational software solution, providing the power and flexibility to succeed in today’s competitive waste hauling marketplace
Recycling Coordinators – field representatives focused on the implementation of all outreach and education in the community
Recycling Coordinator Mobile Application – an application utilized by recycling coordinators to track outreach and education activity during a waste assessment Rightsizing – outreach approach to adjustment service levels by either increasing or decreasing container size or quantities based on the waste stream
Tableau Dashboards – business intelligence tool, consisting of data dashboard, utilized in the strategic analysis of route data, driver key performance indicators (KPIs), and customer relationship management Waste Assessment – process a recycling coordinator completes while on the customer’s location to assess waste and recycling service needs or identify food donation opportunities Waste Characterization – recycling coordinators sort loads of waste into 30+ different categories to collect data
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28 JOSE MAGALLON
Commercial Driver
Athens Team Member Since 2016
ATHENS EMPLOYEE PROFILE
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29 B. QUALIFICATIONS
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30 Greg Loughnane
Executive Director
Gary Clifford
Executive Vice
President
Cesar Torres
Executive Vice
President
Dave Vaughn
Executive Vice
President
Paul Holt
Executive Vice
President
Riel Johnson
Director of Resource
Recovery
Shane Caswell
Division Vice
President
Robert Zaratsian
Director of Contract
Compliance
B1. KEY PERSONNEL
Eddie Tufenkjian
Public Outreach
Tomas Solis
General Manager
Joel Oliva
Director of Customer
Service
Thor Schmidt
Director of Outreach
and Education
Christina Duong
Sr. Manager, Finance
and Operations
Gus Quezada
Operations Manager
Ruben Valenzuela
Collection Service
Manager
Rogelio Guzman
Service Supervisor
Jessica Aldridge
Director of
Sustainability
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B1. KEY PERSONNEL
Athens Services has assembled industry experts and thought leaders to transition services and manage operations for the City of Thousand Oaks. Our team consists of industry insiders with over 200+ years of waste and recycling collection experience in the Southern California Region. No one knows California waste, recycling, and diversion like our team. Our key personnel will meet weekly and work closely with city staff during the transition, through the transition period, and ongoing for the duration of the franchise agreement.
Athens will offer Thousand Oaks a blend of strategic leaders, environmental and compliance experts, and a team of proficient operation managers with a niche for maximizing route efficiency. Our team of outreach and education experts will collaborate with city staff, community leaders, and business owners to promote environmental programs in Thousand Oaks.
B2. STAFF RESPONSIBILITIES
Executive Leadership Team
Greg Loughnane, Executive Director & Board Member
Greg Loughnane is the Executive Director of Athens’ Board of Directors. In this capacity, Greg leads the Athens Executive Team and provides strategic direction to the Board of Directors on corporate strategy and planning, growth opportunities, and capital allocation. Greg joined Athens in 2009 as an Executive Vice President and served as company President from 2014- 2019 before being elevated to his current senior leadership role.
Greg has a proven record of accomplishment in operations, personnel, government affairs, technology, and infrastructure innovation and development. He began his 32-year career in the Los Angeles waste and recycling industry as an environmental engineer.
Before joining Athens, he held senior management and executive leadership positions in public and private companies, including the two largest national waste companies. Greg is a graduate of Columbia University in New York, where he earned a Bachelor of Science degree in Chemical Engineering. In addition to his work at Athens, Greg has served on several nonprofit and trade association boards. He resides with his family in Los Angeles.
Greg will provide strategic support with facility development, capital investments, and resource procurement. Greg has more than 30 years of experience in the waste and recycling industry and contributes a wealth of facility development knowledge.
Gary Clifford, Executive Vice President
Gary Clifford is Athens Services’ Executive Vice President, focusing on municipal and strategic relationships, and has been with Athens for the last decade. Gary’s extensive municipal, governmental, and business leadership experience is recognized throughout the Southern California region and includes research, public outreach, capital project management, negotiating, and resolving complex managerial issues. As Executive Vice President, he is a member of the Athens Executive Team. He oversees the company business strategies, development of new business opportunities, and the compliance of existing contracts and ventures.
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32 Gary brings over 20 years of experience working with state and local governments, including developing public policy and procedures and implementing municipal services. Gary has served as a local Mayor and Councilmember in addition to being a public employee. Gary earned graduate degrees from Azusa Pacific University, where he currently teaches. Gary sits on several local boards regarding business and law enforcement.
Cesar Torres, Executive Vice President – Athens West
Cesar Torres serves as the Executive Vice President for Athens West Region. Cesar contributes a unique blend of leadership, vision, and knowledge to his role with more than two decades of business management experience. Cesar has been with Athens for four years and has a successful record of franchise implementation, customer conversions, and operational effectiveness. Cesar will provide strategic direction on the operations for Thousand Oaks.
Cesar led the historic and successful implementation of the first City of Los Angeles solid waste and municipal recycling franchise. The implementation required the transition of 18,000 customers into the Athens franchise system while divesting 14,000 customers to other franchisees. This feat required strategic collaboration with 14 hauling companies for more than six months.
Before joining Athens, Cesar refined his leadership and management skills in route-based operations, including Aramark Uniform Services and Classic Party Rentals, where he devoted 12 years of his career. Cesar enjoys spending time with his family and is an avid runner, challenging himself to complete six half-marathons over the past few years.
Dave Vaughn, Executive Vice President
With more than 30 years of experience, Dave Vaughn has held progressively responsible management positions in the recyclables, organics, and solid waste collection and processing industries. He recently joined Athens Services as an Executive Vice President overseeing PostCollection. In his role, Dave provides strategic guidance on short-term and longer-term recycling and organics collection, processing and recovery, disposal avoidance, and diversion goals.
Dave will oversee post-collection operations for the City of Thousand Oaks if awarded the franchise agreement. Dave’s combination of 30+ years of experience in post-collection and processing facilities management will support maximizing Thousand Oaks diversion.
Paul Holt, Chief Financial Officer
Paul has been with Athens since 2018 supporting the Board of Directors as the CFO. He has an extensive finance and accounting background, with close to 30 years’ experience in financial leadership roles.
Paul completed his undergraduate degree at UC Irvine and completed his MBA with a concentration in Accounting at USC’s Marshall School of Business. He is a former CPA with the audit firm RSM. He also has held CFO roles with NextGen. As the Chief Financial Officer, Paul will provide financial support to the local leadership from an organizational perspective.
B2. STAFF RESPONSIBILITIES
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Environmental and Outreach Team
Robert Zaratsian, Director of Contract Compliance – Athens West Robert Zaratsian has been with Athens for 13 years, starting as a regional operations controller.
He has also served as director of sales and business development. Robert manages the City of Los Angeles contract, including contractual compliance reporting, customer service, and government affairs. He also oversees outreach and education strategies to achieve optimal waste diversion goals. If awarded, Robert will manage outreach and education strategies and contract compliance for Thousand Oaks.
Robert has worked in the waste and recycling industry since 2004. His prior work experience includes construction, food distribution, and sports and entertainment. Robert received a Bachelor of Science in Finance and a Master’s in Business Administration from Pepperdine University. Robert lives in Glendale with his wife and son.
Thor Schmidt, Director of Outreach and Education
Thor Schmidt has 11 years of experience as a general manager in the solid waste industry in the franchise and open markets. He started his career in the industry in 2000 as a recycling coordinator in his hometown of Santa Barbara.
Thor graduated from Northwestern University with a Bachelor’s Degree in Business. Thor has served as General Manager at our Los Angeles North operations for seven years, working in several Los Angeles communities. If awarded, Thor will oversee day-to-day outreach and education efforts in Thousand Oaks.
For the past three years as Director of Outreach and Education, Thor has built teams that influence communities’ behavioral change in managing waste streams and improving diversion. Thor has participated in several Athens transitions over the years, including Altadena / Kinneloa Mesa in 2011 and the City of LA in 2017. Thor will supervise all aspects of operations, including drivers, fleet support personnel, fleet services (parking, repairs, maintenance, etc.), supplies, payroll, and troubleshooting. Thor enjoys outdoor activities with his wife, two daughters, and son.
Riel Johnson, Director of Resource Recovery
Riel Johnson started his career in the solid waste industry in 1990 with Waste Management. He was responsible for green waste recycling, construction debris, and landfill operations. In 2000, Riel joined Allied Waste as a site manager for a large landfill. In 2005, he accepted a position as director of operations for a water district in Santa Clarita.
In February of 2010, Riel joined Athens as a general manager, responsible for oversight of MRFs in Sun Valley and the City of Industry. As Director of Resource Recovery, he researches and implements the latest in processing technology. Riel will utilize his extensive diversion and resource recovery experience to support the City of Thousand Oaks to meet its environmental goals. Riel holds a Bachelor of Arts in Biology and a Masters of Science in Environmental Sciences.
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34 Christina Duong, Senior Manager of Finance and Compliance Christina joined Athens’ management team in 2006. She has 14 years of experience in the waste industry including a wide range of responsibilities, from implementing a landfill management contract to assisting with the startup of operations at Athens’ Sun Valley MRF.
Her responsibilities have included construction cost accounting, sale of recovered commodities, calculation of franchise fees, and reporting of waste diverted from landfills. Christina will be responsible for compliance reporting and will be the City’s point of contact for the Waste Reporting System.
Christina and her team will work closely with staff from the City on all contract compliance-related matters, including reporting tons collected, reporting tons diverted from landfills, the payment of fees to the City, the issuance of required insurance certificates, and performance bonds.
Jessica Aldridge, Sustainability Director
Jessica has more than 13 years of experience in recycling and resource management. She has worked for the City of Burbank Recycle Center as their Zero Waste Event Coordinator/Programs Assistant. She is the Executive Director of the Burbank Green Alliance/Adventures in Waste.
A former professor of recycling and resource management, Jessica has been Athens’ Sustainability Director since 2012. She is responsible for the implementation and ongoing management of environmental sustainability programs and practices at Athens. Jessica will oversee the sustainability efforts for Thousand Oaks and will serve as the Sustainability Director.
Previously, Jessica has presented to the City of Thousand Oaks on behalf of Athens Services. During her presentation, she reviewed what is truly compostable at most anaerobic facilities, the issues with bioplastics, and the single-use disposable hierarchy. Jessica is a zero-waste and recycling expert, with multiple certifications in recycling and sustainability.
Jessica is responsible for creating solution-oriented outreach and education materials and programs for customers. She works closely with cities, schools, non-profit organizations, and businesses to develop educational material and site-specific recommendations.
Dave Oeffling, Environmental Compliance Manager
Dave started his career in the solid waste field in 1996 while managing the Thousand Oaks Environmental Business Cluster. That was when he joined a team of UCLA researchers to test U.S. EPA solid waste methodologies. Consulting for more than 20 years, Dave has managed solid waste projects for SCS Engineers in 1998, EcoTelesis in 2001, and his own firm’s clients.
As opportunities presented themselves, he gained more experience planning and permitting solid waste facilities, managing large-scale recycling/composting outreach programs, and resolving issues between regulatory agencies and waste processors.
Dave has advised the president of the United States Council on Sustainability, the U.S. EPA, Cal Recycle, NBC/Universal, several solid waste firms, and dozens of cities/counties, including Los Angeles and San Francisco, to name a few. In March of 2015, he joined Athens.
B2. STAFF RESPONSIBILITIES
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Eddie Tufenkjian, Public Outreach
Eddie has been with Athens Services for more than three years, as general manager, government affairs manager, and now Sales Director. Eddie is responsible for growing sales for Athens Services, including providing stewardship between our company and customers. He currently serves as an Ambassador with the Glendale Chamber of Commerce and as a board member of the Glendale Educational Foundation.
Eddie has more than 20 years in sales and operations positions at Fortune 500 companies and professional sports franchises. Eddie holds a Bachelor of Science in Communication Studies from the University of San Diego. Eddie resides in Glendale with his wife and two children.
Operations Leadership Team
Shane Caswell, Division Vice President – Los Angeles North Division Shane Caswell was appointed Division Vice President for Athens in 2018. His responsibilities include the safety, customer service/sales, and financial performance of the LA North, De Garmo, and Santa Paula facility business operations. Shane will provide day-to-day strategic direction for the implementation of services in Thousand Oaks and operational leadership.
Before joining Athens, Shane’s 25-year career focused on the service/waste industry with management positions at companies including Waste Management, US Airways, and United Parcel Service.
Shane served honorably in the United States Marine Corps. He holds a BS from Penn State University and an MBA with honors from Wilkes University.
Tomas Solis, General Manager – Los Angeles North Division As a General Manager for Athens, Tomas oversees the daily operations and transportation services for Athens customers. He is responsible for operations and customer service functions, including safety, service, productivity, revenue growth, container management, and forecasting with full P&L responsibilities. The division consists of three collection terminals supported by three managers and 11 supervisors with 326 hourly employees and an eight-person operations support staff. This position reports directly to the Division Vice President of Operations. Thomas will provide day-to-day management support to the operations team. He will also oversee route auditors and collection staff. Tomas established and implemented environmental services, collection, and transportation of recyclables and trash for the City of Los Angeles franchise.
He coordinates office operations, productivity tracking, and departmental reporting. He performs cost-benefit analysis projects for the North Central and West zones of the City of Los Angeles. Tomas has supported several successful service transitions.
Tomas is enrolled at the University of Phoenix pursuing his Masters in Business Administration.
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36 Ruben Valenzuela, Operations Manager (Collection Service Manager) – Los Angeles North Division Ruben joined Athens Services in the role of Routing Analyst in 2002. Ruben had previously managed operations for FedEx Ground in Vernon, CA, for more than nine years and was a crucial member of our company’s successful West Hollywood transition.
Today, Ruben is considered a “Community VIP” in West Hollywood. He has established strong partnerships with City Staff and has a continued commitment to exceptional customer service.
Ruben was promoted to Field Supervisor in August of 2005 and has had the opportunity to share his experience and Athens culture at various yards. He has been a part of the Salt Lake, Van Norman, Maple, and LANO Operation teams. Ruben will manage operations and field audit staff during service implementation and the course of normal operations.
Ruben brings more than 18 years of business operations and management experience in the waste industry, which will support him in managing a potential Thousand Oaks service implementation. Ruben currently lives in La Puente, CA, his home for more than 25 years, with his wife and daughter.
Gus Quezada, Operations Manager – Los Angeles North Division Gus has been employed with Athens for 11 years, first as a dispatcher and then as a field supervisor for the roll-off department and the dispatch department. Before joining Athens, Gus was a dispatcher for another hauler for four years and has been a transportation route manager since 1989.
As Operations Manager, Gus will oversee roll-off operations for the City of Thousand Oaks.
Rogelio (Roger) Guzman, Operations Supervisor (Service Supervisor) – Santa Paula Yard Roger began his career in waste collection in 2005 with Crown Disposal Company. He has also attained extensive dispatch, route audits and consolidation, container management, and project management experience.
Most recently, he managed the bin department, where he maintained inventory for bins and roll-offs. In 2015, Recology Los Angeles purchased Crown Disposal, and Roger was transferred to operations. There he oversaw routes throughout the San Fernando Valley and City of Ventura.
In 2018, Roger was promoted to a route supervisor for Athens and helped transition commercial routes within the City of Los Angeles franchise zones.
Today, Roger is the site manager at the Santa Paula yard. He oversees day-to-day operations, including commercial and residential routes, as well as city and customer concerns. If Athens is awarded the contract, Roger will transition to the daily supervision of field operations in Thousand Oaks.
B2. STAFF RESPONSIBILITIES
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Joel Oliva, Director of Customer Service
Joel Oliva, Customer Service Director for Athens, is a seasoned professional with more than 25 years of management experience servicing customers in various roles and industries. Joel’s diverse background in banking, telecommunications, as a small business owner, and for the last five years in the waste and recycling industry have made him an adaptable and a versatile leader. During his career, Joel has managed complex relationships and campaigns that have been highly focused on customer service, peak performance management, and call center operations. Joel is renowned for launching innovative technology within the Athens call center, which has dramatically increased overall customer satisfaction and reduced operating costs.
Joel’s passion for customer service and commitment to developing exceptional teams ultimately made him a natural fit with the Athens Services culture. Since joining the Athens team, he has maintained Athens’ focus on the customer experience while developing and training our customer service professionals’ talent. Joel’s obsessive approach to serving his customers, paired with his vast knowledge and expertise, guarantees Athens customers receive an excellent customer experience. Joel’s mission is to ensure that customers receive only the best Athens offers through every single touchpoint.
Joel oversees the day-to-day operations of Athens’ Call Center in Irwindale. If Athens is awarded the franchise agreement, Joel will manage the dedicated team of customer service representatives assigned to Thousand Oaks.
Matt Trouts, Territory Sales Manager
Matthew, a 28-year Conejo Valley resident, is committed to recycling and helping keep Southern California’s environment healthy. With 25 years of experience in waste and recycling, Matt’s specialties include construction and demolition (C&D) material recycling, hazardous waste disposal, mixed waste recycling, organics processing, and community recycling outreach. Over his career, Matt has worked in almost every aspect of the recycling industry and feels a deep responsibility to our environment.
If awarded, Matt’s responsibilities will include working as the Thousand Oaks Customer Liaison Manager at the Sustainability Center. He will work closely with the City, organizations, and customers to achieve their environmental goals. In his current role, Matt partners with the City of Burbank and Cal State University Northridge to help them achieve state recycling and diversion mandates.
Matt is currently a member of the Burbank Chamber of Commerce, Heal the Bay, and The Surfrider Foundation. Today, Matt lives in Thousand Oaks with his wife, two sons, and two dogs.
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38 The Athens Management Team
Athens’ key personnel team consists of the leadership team, environmental and outreach team, operations team, and customer care team. Our leadership team, which mainly consists of executive leaders, will collaborate with City Staff on contractual compliance, financial objectives associated with the franchise agreement, post-collection, and diversion mandates.
The environmental and outreach team will oversee the implementation, training, and execution of environmental programs in the community. This team consists of Sustainability Director Jessica Aldridge, Environmental Compliance Manager Dave Oeffling, and Outreach and Education Director Thor Schmidt, who oversee a team of recycling coordinators. This team will be responsible for completing waste assessment during the Site Assessment Phase of the Transition Plan.
Lastly, the Athens operations team consists of the Collection Service Manager Ruben Valenzuela and Service Supervisor Roger Guzman, drivers, route auditors, Division Vice President Shane Caswell, and General Manager Tomas Solis, among other operational roles. The operations team will oversee collection service, container management, and vehicles. Our operations team is well-versed in transitioning new communities while providing exceptional service throughout an agreement’s life.
The Athens Services teams stand ready and willing to transition service with no disruption to customers while managing the franchise agreement’s day-to-day responsibilities.
Greg Loughnane Executive Director
Gary Clifford Executive Vice President
Cesar Torres Executive Vice President
Dave Vaughn Executive Vice President
Paul Holt Chief Financial Officer
Executive Leaders
Robert Zaratsian Director of Contract Compliance
Thor Schmidt Director of Outreach & Education
Jessica Aldridge Sustainability Director
Dave Oeffling Environmental Compliance Mgr.
Eddie Tufenkjian Public Outreach
Jennifer Cilloniz Zero Waste & Organics Manager
Environmental & Outreach Team
Shane Caswell Division Vice President
Tomas Solis General Manager
Gus Quezada Operations Manager
Ruben Valenzuela Collection Service Manager
Rogelio Guzman Service Supervisor
Operations
Joel Oliva Director of Customer Service
Cristian Herrera Director of Customer Experience
Rosa Ray Customer Service Supervisor
Angie Aguierre Customer Service Supervisor
Customer Care Leaders
Susie Vargas Customer Service Representative
Rosalie Ramirez Customer Service Representative
Jessica Gavarrete Customer Service Representative
Kim Almazan Customer Service Representative
Cece Alvarez Customer Service Representative
Customer Care Team
The Athens Services
Thousand Oaks Team
B2. STAFF RESPONSIBILITIES
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Athens Staff Assigned: Wendy Bruget, Director of Government Affairs Norwalk
2018 - Current
Residential and Commercial Service
Jesus Gomez
(562) 929-5700
[email protected]
Whittier
2017 - Current
Residential and Commercial Service
Brian Saeki
(562) 567-9301
[email protected]
City of Los Angeles
2017 - Current
Commercial Service
Alex E. Helou
(213) 485-2210
[email protected]
B3. REFERENCES
Athens has built a reputation for supporting municipalities to meet their waste and diversion goals and for integrating ourself in the community. Through the sponsorship of nonprofit organizations, memberships in chambers of commerce, and support of educational institutions, Athens is a proud community partner. Provide below is a list of community references who currently contract with Athens as their waste and recycling service provider.
A Focus on Customer Service Satisfaction
In 2019, Athens launched an initiative to measure Customer Satisfaction and Net Promoter Scores (NPS). We surveyed randomly selected customers and customers after services were rendered. In the benchmarking phase, customers reported either being extremely satisfied or satisfied with Athens Services as a whole. Additionally, the organization achieved an impressive Net Promoter Score of 58, compared to a national average of 44, according to a 2019 Benchmark Survey. The 58 NPS indicated that most of our customers and franchisees would recommend Athens Services to a friend, family member, or colleague.
Athens continually surveys and measures customer and community satisfaction. We also measure Service Reliability Ratings to hold drivers, route supervisors, and managers accountable. These ratings are part of the company’s key performance indicators (KPIs). They help to establish a benchmark for measuring satisfaction, but most importantly, they foster an environment of continuous improvement. Athens can provide KPIs upon request to measure satisfaction in the City of Thousand Oaks during a transition and beyond.
Athens Staff Assigned: Ed Chen, Director of Government Affairs San Gabriel
1987 - Current
Residential and Commercial Service
Greg de Vinck
(626) 308-2525
[email protected]
Sierra Madre
1991 - Current
Residential and Commercial Service
Gabe England
(626) 355-7135
[email protected]
Bell Gardens
2010 - Current
Residential Service
Chau Vu
(562) 806-7770
[email protected]
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40 Athens Staff Assigned: Elizabeth Ramirez, Director of Government Affairs Irwindale
1995 - Current
Residential and Commercial Service
Elizabeth Rodriguez
(626) 430-2231
[email protected]
Monrovia
1998 - Current
Residential and Commercial Service
Sean Sullivan
(626) 932-5532
[email protected]
West Hollywood
2004 - Current
Residential and Commercial Service
Hanny Yanni Demitri
(323) 484-6507
[email protected]
Pasadena
1970 - Current
Commercial Service
Carmen Rubio
(626) 744-7162
[email protected]
Azusa
1995 - Current
Residential and Commercial Service
Liza Sagun/Sergio Gonzales
(626) 812-5239
[email protected]
South El Monte
1999 - Current
Residential and Commercial Service
Rachel Barbosa
(626) 579-6540
[email protected]
Athens Staff Assigned: Brian Johsz, Director of Government Affairs Covina
1985 - Current
Residential and Commercial Service
Chris Marcarello
(626) 384-5410
[email protected]
Glendora
1991 - Current
Residential and Commercial Service
Adam Raymond
(626) 914-8201
[email protected]
West Covina
1992 - Current
Residential and Commercial Service
Mike Cresap
(626) 919-6966
[email protected]
B3. REFERENCES
AR001315
41 TABLE OF CONTENTS
In addition to providing franchise references, we have taken the liberty to provide community references from our nonprofit and food rescue partners. Included in the proposal are letters of recommendations from several of our partners, who are also available for discussions on the scope of our partnership and their associated satisfaction.
Having worked with Athens Services
over the past few years, we have been
able to not only reduce costs, improve
trash removal efficiences, but also
actually reduce waste.”
“
AR001316
42
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Since 2018, Athens Services has
made it possible for Food Forward
to divert nearly 750,000 pounds of
fresh, healthy produce from the landfill
and instead to supply that produce
to hunger relief agencies servicing
Southern Californians in need.”
“
B3. REFERENCES
AR001317
43 TABLE OF CONTENTS
Athens has been a wonderful partner
and supporter of our food recovery
efforts at Hollywood Food Coalition...
we’re happy to recommend Athens
Services as a great waste hauler.”
“
AR001318
44
September 10, 2020
To Whom it May Concern:
I’m writing to you to express my support for Athens Services and to share a bit about our experiences working with them. Food Cycle is a nonprofit food recovery organization that is committed to Feeding People – Not Landfills.
We’ve significantly increased our impact and have experienced multiple benefits as a result of our partnership with Athens Services through the RecycLA program.
In the midst of a pandemic with many more Angelenos experiencing food insecurity, we’ve been able to recover over 650% more food than last year. The support we receive from Athens has been instrumental in making this possible. It has been extremely rewarding to be able to help so many people during these challenging times and to support organizations and communities stepping up to help their neighbors in need.
Recently I attended a food distribution that a woman created after one of our drivers encouraged her to start helping people in her neighborhood. We assured her that we would be able to help provide her with food to do a drive through food bank. She partnered with a generous local restaurant and the day that I was there they served over 1,000 families at their food distribution. (I’m including a few photos from that day) In addition to recovered food, neighbors brought produce from their gardens and freshly baked home made bread. It was inspiring to see how many people there wanted to help others less fortunate.
Our partnership with Athens and their ongoing financial support has made it possible for us to help support efforts like these.
We’re deeply appreciative of Athens’ commitment to supporting programs like ours that help make our communities better places for everyone.
Sincerely
Nancy Beyda
Executive Director
In the midst of a pandemic with many more
Angelenos experiencing food insecurity, we’ve
been able to recover over 650% more food than
last year. The support we receive from Athens
has been instrumental in making this possible.”
“
B3. REFERENCES
AR001319
45 TABLE OF CONTENTS
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Since the beginning of our partnership,
Athens has been a huge support for St.
Francis Center, not only in the form of grants
and donations, but also taking an active role
in our programs and growing our community.
“
AR001320
46 Case Study: Norwalk and Whittier, California
When Norwalk and Whittier City Councils selected Athens Services as their new solid waste and recycling franchise service provider, they also expected a smooth transition and great service. Additionally, under the new agreements, Athens was required to transition services well under six months' normal length. While these variables may cause turmoil for some providers, Athens utilized its Service Implementation Model and experience to transition customers over with little to no disruption in service. How did Athens accomplish this? Plan thoroughly, Communicate Often, and Work as a Team.
Having a thorough plan is essential to success. To meet the City's timeline, Athens' transition team and city staff adopted the Service Implementation Model, which included scheduled tasks and timelines that coincide with the franchise agreement's start date. Schedules for specific tasks were developed for procurement, outreach and education, hiring, container deployment, billing, and route development.
The Cities, the two previous service providers, and Athens collaborated in developing an extensive list of residential and commercial customers. The lists were utilized to transition from the previous service providers to Athens. This information was used to develop the database needed to communicate with customers and ensure the correct containers were delivered well ahead of schedule.
Athens' transition team completed a full audit of residential and commercial services. The audit was used to develop specifications for equipment procurement and routes. Athens' routing experts, recycling coordinators, IT staff, operations managers, and drivers collaborated to collect data, develop preliminary routes, and field-testing routes. This information was used to develop route plans and right size customers The key to a smooth transition from the incumbent haulers to Athens were weekly meetings with city staff. Additionally, constant and consistent communication with customers via mailing, Robo-calls, and digital marketing kept are new customers informed.
Athens worked closely with City staff to design and distribute outreach and marketing materials, all of which were approved by the City before release. Athens arranged onsite visits at city facilities to help engage residents and businesses to inform them of the new program.
AR001321
47 TABLE OF CONTENTS
Due to Athens' extensive outreach program, customers were engaged well before the service implementation date. Some form of communications reached every commercial customer in Norwalk and Whittier during the pre-outreach and education phase.
Athens representatives and City staff met weekly before the transition date to discuss and resolve transition issues, including administration, collection, customer service, operations, and information and technology.
Meetings produced action plans and timelines to ensure a seamless transition.
The route information was exchanged among the haulers through transition meetings. Route details included hard-to-service locations and identification of disabled and elderly customers to meet special needs.
Container deliveries and swaps were scheduled to meet collection requirements. Container keys were duplicated and numbered, noting specific customer needs on daily route sheets.
Extra crew members and auditors were available during the container delivery phase to satisfy resident needs, including delivering extra containers, changing container sizes, and ensuring all customers had the service they required.
An Athens supervisor accompanied container delivery personnel to monitor the schedule and respond to customer questions.
All of this work paid off with happy customers and happy city officials. On the first anniversary of the Norwalk transition, City Manager Jesus Gomez observed, "It was a very smooth transition, and it continues to be that way." Athens received similar recognition from City staff from Whittier.
The Whittier and Norwalk transitions illustrate the importance of planning thoroughly, communicating with staff and customers early, and working as a team to minimize customers' impact.
Service transition expertise cannot be developed overnight. This is a process Athens Services has developed and refined over 60 years, a process we call the Service Implementation Model. Time and experience have shown consistently that following these steps helps smooth the path of transitioning large and complex public services quickly. “It was a very smooth
transition, and it continues
to be that way. Customer
service is the key to keeping
our residents happy, and
Athens is very customer
service oriented.” - Jesus
Gomez, City Manager
AR001322
48 THE ATHENS WAY:
SERVICE | PEOPLE | ENVIRONMENT
AR001323
49 TABLE OF CONTENTS
B4. LITIGATION AND NOTICE OF VIOLATION HISTORY
Athens Services has reviewed the Litigation and Notice of Violation History section and responded to each of the inquiries. Of the six (6) inquiries, Athens can report no negative history in five (5) inquiries.
Athens focuses on its core priorities of Service, People, and Environment to maintain a high level of engagement with its employees and communities, emphasizing Safety First, Always. i. City of Montebello v. All Persons Interested in the Matter, Et. Al. (Los Angeles), Case No. BC713533 (2018) – Settled and dismissed.
Action for a judicial declaration concerning the current status of residential franchise agreement filed by the City and counterclaim by Athens for declaratory relief and damages. The initial action was believed to be politically driven by the company’s competitor. The parties settled, and actions were dismissed. Athens continued and continues to provide exceptional solid waste hauling services under the long-standing 1984 agreement to the City residents.
The Company has been involved in various employee-related legal proceedings within the past five years, which are considered routine and in the normal course of business. In the opinion of management and our advisors, the resolution of these matters will not have a material adverse impact on the Company’s financial position, operations, or ability to perform.
ii. Currently, there are no threatening legal actions in the listed counties against Athens or its parent company, subsidiaries, all partners, principals, or joint venture company (ies) by governmental entity contracting with Athens or its parent company for services relating to solid waste management, or against such a government entity by Athens or parent company, or joint venture company (ies). iii. A listing of violations and notices of violations for Athens and its partners and affiliates are included in the Appendix. The list consists of the regulatory agency, date of the enforcement action, and a copy of any notice of violation, along with Cal/OSHA violations.
iv. Athens has not had a permit, franchise, license, entitlement or business license revoked or suspended in the last five (5) years.
v. Athens has not had any liquidated damages, administrative fines, charges or assessments that total fifty thousand dollars ($50,000) or greater in any one (1) calendar year during the past five (5) years that have been paid by the proposer to a public agency as a result of solid waste management services provided by Athens.
vi. Athens does not have claims against a performance bond or any contractual defaults or terminations in the past fifteen (15) years.
AR001324
50 BRENDA GONZALEZ-CASTRO
Operations Lead
Athens Team Member Since 2017
ATHENS EMPLOYEE PROFILE
AR001325
51 TABLE OF CONTENTS
C. STATEMENT OF FINANCIAL QUALIFICATIONS
TABLE OF CONTENTS
AR001326
52 C1. WRITTEN STATEMENT
Arakelian Enterprises, Inc. dba Athens Services (“Athens”) has been a family-owned and operated environmental services firm serving Southern California since 1957. Athens is the largest solid waste hauling company in Los Angeles County, and we operate the largest portion of the City of Los Angeles commercial franchise. Below are some key statistics that add to the testimony of Athens being a premier solid waste provider:
38 municipalities served in the Los Angeles area
900+ collection, hauling, and container vehicles
270,000 residential, commercial, and industrial customers 2 container management facilities (Van Norman and Peoria) 7 operation service facilities
3 Materials Recovery Facilities (MRFs) with a fourth coming to Irwindale 1 composting facility
County-owned, Athens-operated 5 landfills and 9 transfer stations in San Bernardino County As a result of Athens’ prudent financial management and sustainable growth, the company has a mid-9 figure, 4-bank, credit facility led by our 25+ year relationship with Wells Fargo. Based upon our estimate of the necessary capital purchases in the range of $23M-$27M, we have several times this amount in readily available capital to pay for these costs. There are no bank-driven pre-conditions to immediately accessing this capital. We are well within our credit facility’s compliance structure – even after drawing on what we will need for this contract.
AR001327
53 TABLE OF CONTENTS
C2. LETTER FROM BANK/ FINANCIAL INSTITUTION
Wells Fargo Commercial Banking
1655 Grant Street, Floor 3
Concord, CA 94520
(650) 690-5010
August 19, 2020
Helen Cox
CC: Rod Cordova
Public Works Department
2100 Thousand Oaks Blvd.
Thousand Oaks, CA 91362
RE: Thousand Oaks RFP
Athens Services ("Athens") has been a client of Wells Fargo Bank, N.A. (the "Bank") since 1995.
The Bank provides Athens with a credit facility under the terms of a duly executed Credit Agreement. As of the date of this letter, the Company has excess capacity available under the credit facility to fund the capital requirements for the proposed contract for transfer, processing and/or disposal services. In addition, the Company has excess capacity under the credit facility to meet its operating and capital requirements in addition to the requirements specific to the above referenced contract.
In conjunction with its credit facility with Wells Fargo, Athens provides us with quarterly financial statements and annual audited financial statements. We have reviewed Athens' audited financial statements for the most recent fiscal year. Athens has satisfied all of its past and current financial obligations to Wells Fargo Bank. Based on its satisfactory past financial performance, we are not aware of any impediments that would prevent Athens from fulfilling any reasonable financial requirements under any and all of the services proposed for the transfer, processing and/or disposal services for residual municipal solid waste contract.
Please feel free to contact me with any questions at (650) 690-5010.
Sincerely,
Sarah Damele
Senior Vice President
Wells Fargo Bank
TABLE OF CONTENTS
AR001328
54 THE ATHENS WAY:
SERVICE | PEOPLE | ENVIRONMENT
AR001329
55 TABLE OF CONTENTS
C3. COPIES OF AUDITED FINANCIAL STATEMENTS
Athens Services’ audited financial statements for the most recent three (3) fiscal years will be made available to the City upon request by the City. If Athens Services is the selected hauler, the company’s Chief Financial Officer will meet with designated City representatives to review the company’s financial statements.
AR001330
56 GUS QUEZADA
Operations Manager
Athens Team Member Since 2009
ATHENS EMPLOYEE PROFILE
AR001331
57 TABLE OF CONTENTS
D. TECHNICAL
D1. TRANSITION PLAN
TABLE OF CONTENTS
AR001332
58 D1. TRANSITION PLAN
Athens has perfected the process of transitioning services in new communities with no disruptions to customers. We have used the knowledge gained from our experience to develop a Service Implementation Model. Since its development, Athens has used this process to implement services successfully in multiple communities by dedicating the right resources, people, and strategy. An implementation can only be successful with a strong partnership with the City built on proactive communication and a strong emphasis on outreach and education.
We have successfully implemented services in several cities using this model. Communities such as Whittier, Norwalk, and Avocado Heights can attest to our ability to implement services successfully. We recognize Thousand Oaks is unique in its landscape and demographics, and by utilizing the Service Implementation Model, we can guarantee a successful service implementation. Athens staff will meet weekly with City staff to ensure constant and open communication throughout the transition plan and beyond.
The Service Implementation Model consists of five overarching steps: Pre-Outreach and Education, Site Assessments, Service Starts, Service Optimization, and a Closed-Loop Process. Each consists of tasks designed to raise awareness of subsequent steps in the process. Each task in the Model consists of specific actions and timelines with designated owners.
Below are descriptions of each step and the anticipated timeline to complete each task in the service implementation for the City of Thousand Oaks.
[STEP 1]
PRE-OUTREACH
AND EDUCATION
[STEP 2]
SITE
ASSESSMENTS
[STEP 3]
SERVICE
STARTS
[STEP 4]
SERVICE
OPTIMIZATION
[STEP 5]
CLOSED-LOOP
PROCESS
SERVICE IMPLEMENTATION MODEL
JUNE 2021 NOVEMBER 2021 JANUARY 1, 2022 JANUARY -
MARCH 2022
APRIL 2022 &
ONGOING
AR001333
59 TABLE OF CONTENTS
In our experience, our Model’s success begins with
engaging with customers well before the start of service.
The goal of our Pre-Outreach and Education strategy is
to educate customers on service offerings and timelines.
Therefore, if awarded the franchise agreement, Athens will host a Grand Opening of the Athens Sustainability Center in Thousand Oaks to launch our engagement efforts. The
Sustainability Center will be the hub of Athens' outreach and education for the community. There, our dedicated
recycling coordinators will collaborate to educate schools, businesses, and organizations on recycling best practices.
The center will also serve as our customer service center, where customers can make payments, request service
adjustments, or attain recycling information.
Outreach and Education Collateral
Athens has developed an internal marketing and
communication team specializing in creating fully
customized collateral to engage the specific community
and customer demographic. We understand that every
community is different. Therefore, we do not take a cookiecutter approach to marketing. If awarded the contract, Athens will begin the Pre-Outreach and Education phase
six (6) months before service starts.
Click to view outreach and education marketing collateral Athens has distributed in other communities.
In addition to developing community-specific marketing
collateral, our marketing team has perfected digital
marketing for community engagement. Today, Athens’
social media averages an industry-leading 17% follower
engagement. This figure is not only higher than the
industry average but also higher than the national
average. We will utilize this high engagement to connect with the community and other prominent organizations to convey important dates and service information. Athens is currently active on the following platforms:
While our focus is on digital marketing to minimize paper consumption, we realize that some customers prefer
mailers and handouts. Therefore, our marketing team will also develop customized community hard copy collateral
to help onboard Thousand Oaks successfully. Examples
of recycling resources and marketing collateral are
included in the Attachment section of the proposal.
[STEP 1] SERVICE IMPLEMENTATION MODEL - Pre-Outreach and Education: 6 Months Before Start Instagram
Facebook
LinkedIn
YouTube
Twitter
THOR SCHMIDT
Director of Outreach & Education
“Athens will customize a community outreach campaign
for Thousand Oaks to help implement services. The
campaign will focus on educating new residential and
commercial customers on service offerings, important
dates, and recycling best practices.”
TABLE OF CONTENTS
AR001334
60 D1. TRANSITION PLAN
Thousand Oaks Website
Effective immediately, Athens has launched the
www.athensthousandoaks.com website specific to the
Thousand Oaks community. The site will serve as the
central hub of service implementation information and
recycling resources. As potential service implementation begins and pre-outreach launches, customers will be able to review service offerings, chat with customer service representatives, and request service via self-service
options. The website is fully customized for Thousand
Oaks and is live today.
Community Events - Town Hall Meetings
The Athens team will engage the community to raise
awareness of the upcoming service implementation. Six
(6) months before service start, we will deploy recycling coordinators (RCs) and host town hall meetings live or
virtually to help spread the word. Events will not only educate new customers but also give them a platform
to ask questions. Throughout the contract’s life, Athens will host one community event per quarter, or as the City deems necessary.
Before starting service and concurrent with the PreOutreach and Education phase, Athens will work with the departing service provider to secure current customer
lists and bin counts. Athens has an excellent reputation in the industry and good relationships with other service providers. We will leverage our relationships to obtain the most accurate customer lists possible so that residents and businesses alike do not experience service disruptions. To ensure every customer’s information is collected, Athens Recycling Coordinators will be deployed to conduct waste assessments of all commercial and MFD accounts.
Community Partnerships
Athens is more than a waste and recycling collection
company: we are a community partner. We are committed
to collaborating with the Chamber of Commerce,
community groups, and educational institutions.
Leveraging these partnerships, we will engage the
community to ensure residential customers and
business owners are aware of the service transition
and important dates. Athens has extensive experience
establishing partnerships with community leaders during implementation and throughout the life of our municipal agreements.
Please see our list of community references under B3.
References. They are available at your convenience to
discuss our partnerships.
Subscription Order Form
Athens will mail customers a subscription order form with a postage-paid return postcard. It will include new service offerings, container options, rate structure, and schedules, including holiday schedules.
The form will be mailed out ninety (90) days before the start of service. Athens will obtain City approval of any collateral before distribution. The form will provide
residential customers an opportunity to select the size and quantify of trash, recycling, and green waste carts.
AR001335
61 D1. TRANSITION PLAN TABLE OF CONTENTS
Pre-Outreach and Education Phase Tasks and Timelines
Thousand Oaks Sustainability Center
Grand Opening
6 months before start, the Service Implementation
and CORE Teams will host a ribbon-cutting event
with Thousand Oaks community leaders.
Marketing and Communication Collateral
6 months before start, Athens’ in-house Marketing
and Communications Team will create and design
community-specific marketing collateral to submit
for City approval.
Thousand Oaks Website
6 months before start, the Marketing and
Communications Team will develop a communityspecific website for Thousand Oaks.
Town Hall Events
90 days before start, the Outreach and Education
Team will engage the community during in-person
or virtual events to review services and timelines.
Subscription Order Form
90 days before start, the Outreach and Education
Team will mail or deliver the first subscription order
form to commercial and residential customers.
Container Delivery Plan
90 days before start, the Operations and
Government Affairs Teams will communicate
the container delivery plan to City staff and the
community.
Establish a Community Partnership
90 days before start, the Athens Government Affairs
Team will partner with the Thousand Oaks Chamber
of Commerce, community groups, and educational
institutions to engage the community.
AR001336
62 The subscription order
form will request the
following information from
customers:
Customer Name and
Contact Information
Service Address
Location Type
(residential,
commercial,
multifamily)
Containers On Site
- Quantity
- Size
Frequency of Service
Current Recycling
- Recycling
Recommendation
Food Rescue
Opportunities
Business Name
Service Address
Multifamily Units #
AB 341 AB 341 - Mandatory $PNNFSDJBM Recycling Law All commercial or public entities, including multifamily dwellings of five units or more, that generate four or more cubic yards of solid waste per week.
AB 1826 AB 1826 - Mandatory Commercial Organics Recycling Law requires businesses that create 4 or more cubic yards per week of municipal solid waste to implement organics waste recycling (including landscape waste and food waste).
SB 1383 SB 1383 - Short-Lived Climate Pollutants Law targets reduction of methane emissions from landfills by requiring a 50% reduction of statewide disposal of organics waste (from 2014 level) by 2020 and a 75% reduction by 2025. It establishes an additional target that 20% of currently disposed edible food is recovered for human consumption by 2025.
Date
Service Provider
Waste Stream
Container Size
Quantity
# of Service Days
Total Yards
Recycling
Container Size
Quantity
# of Service Days
Total Yards
Organics
Container Size
Quantity
# of Service Days
Total Yards
46#4$3*15*0/03%&3'03.
Athens has been family-owned and -operated since 1957, and was founded on the timeless principle of providing excellent service at the best value to our customers.
With more than 60 years’ experience in the Los Angeles area, Athens has grown into Southern California’s leader in waste and recycling.
Customer Information
Service Level
California Mandatory Recycling Laws
Call Athens Services to schedule your recommended training • Recycling training: how to properly recycle
• Organic waste training: implement composting and food donation/rescue programs (if applicable) • Staff or Resident Recycling Training
Notes:
If no selection is made, or the customer is unresponsive, Athens will provide customers the default standard bundle selection of one 64-gallon trash cart, one 64-gallon recycling cart, and one 96-gallon green waste (organics) cart. Upon awarding the agreement, Athens will procure the rental of a temporary yard within Thousand Oaks to stage containers and facilitate the delivery of new containers and removal of old containers, to ultimately eliminate the potential of service disruption to customers.
For commercial customers, Athens will mail subscription order form and follow up with a site assessment. Recycling Coordinators will conduct the assessments within 60 days of the service start date - details on site assessments are available in the next phase of the Service Implementation Model.
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Site Assessments First Attempt
The second task associated with a successful service
implementation is Site Assessments or “boots on the
ground.” Athens RCs and route supervisors will help
educate customers on the new service offerings. While
onsite, the RCs will survey sites to:
Verify account information
Educate customers on self-offerings
Assess waste streams
Take inventory of container quantities and sizes
Review recycling resources
Identify food rescue opportunities
RCs will also make recommendations on reducing waste,
recycling best practices, and repurposing and donating
food to limit waste, when appropriate. Athens is committed to assessing 400 customers per month. Ahens will divide the city into subsection to best manage the transition.
Assessments will begin 90 days before the start date.
Our approach enables Athens to meet customers at their
location. Athens will ensure customers are supported
through a potential transition while introducing them to The Athens Way. Ultimately, we want customers to make
the right choices in the number of containers to utilize, the correct pricing bundle, and the appropriate container size.
This will significantly reduce the potential for overloaded or contaminated containers. We are committed to reducing waste and implementing the best environmentally
sustainable programs in Thousand Oaks; to succeed will
take a strong partnership and community effort.
While RCs educate customers on service levels, they
will also support the operations team in delivering
containers to residential and commercial properties. Site assessments and container delivery schedules will initiate 60 days before starting the contract and will continue for two weeks after the new services official launch.
Site Assessments Phase Tasks and Timelines
Task Description Timeline Owner
Site Assessments – Phase I
“Boots on the Ground” Visit sites to conduct an initial waste assessment 90 days before the start Recycling Coordinators Community Events: Town Hall
Meetings
Conduct meetings at local events, fairs, and host
recycling training. If necessary, continue to offer
virtual events.
90 days before the start Recycling Coordinators
Route Audits Conduct route audits to ensure assumptions are correct and, if necessary, make adjustments 45 days before the start Route Auditors, Operations Manager, Supervisor, and Logistics Representative Initiate Container Delivery
and Removal Plan
Start to deliver residential and
commercial containers. 30 days before the start Operations and 3rd Party Conduct City Staff
Cross-Training
Athens will train city staff on Athens GPS and
other applicable systems 30 days before the start Outreach and Education Team [STEP 2] SERVICE IMPLEMENTATION MODEL - Site Assessments: 90 Days Before Start Site assessments are necessary to ensure a seamless transition between waste haulers. Athens will dedicate recycling coordinators and route auditors ninety (90) days before the start of service. Athens will assemble a team of forty-five (45) recycling coordinators (RCs) and five (5) route auditors (RAs) to visit customers in Thousand Oaks. Before starting services, we will visit each site to conduct a waste assessment, host community events, and perform audits prior to initiating the container delivery plan. Below are the tasks associated with the Site Assessments Phase of the Service Implementation Model.
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To prepare for the delivery of new containers and remove old containers, Athens will conduct a parcel audit immediately upon award to account for all residential customers. During the parcel audit, Athens will work with the incumbent hauler to secure a customer database and determine how many multifamily units use carts or bins. The parcel audit will include a desktop audit to compare previous hauler and/or city data against the County parcel listing.
The data will serve to identify discrepancies between databases. If differences are identified, Athens will dispatch a route auditor to confirm data visually. Upon audit completion, Athens will compile an accurate mailing list to conduct outreach to Thousand Oaks residents.
Athens will review the container delivery plan with the City 90 days before the start of services. The City will be able to make recommendations to fit the needs of the community best.
Residential Container Delivery
Athens will deploy the right number of resources to deliver and remove residential carts and commercial bins. Cart delivery will commence during the site assessment phase and continue past service start. Athens will prepare a container delivery and removal schedule for approval by the City.
The residential container delivery schedule will be mailed to customers. Additionally, the schedule will be shared on via social media, the Thousand Oaks website, and print ads, to ensure all customers have visibility of the timeline.
Residential customers will have their carts delivered the day before their service day to allow them to put out old carts for service. On the following service day, the old containers will be serviced and removed. Athens will work to reach an agreement with the previous hauler in which we will collect their residential carts and deliver them to our rental property to ease their retrieval by a large truck.
D1. TRANSITION PLAN
Line of Business Number of
Containers Manufacturer Units Delivery Start Date Color Residential 106,025 Rehrig Pacific 34,593 60 days before start Trash – Black
Recycling – Blue
Green Waste/Organics – Green
Commercial 4,123 Consolidated Fabricators 1,265 30 days before start Trash – Black
Recycling – Blue
Green Waste/Organics – Green
Container Counts and Delivery Plan Table:
Residential Containers:
Trash – Recycling – Green Waste/Organics
Commercial Containers:
Trash – Recycling – Green Waste/Organics
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Commercial Container Delivery
Athens will order more than 4,123 containers (size 32-96 gallons, 1-6 cubic yards) for commercial (trash, recycling, and organics) customers and City facilities. Athens will dedicate five route auditors to visit customers 90 to 120 days in advance of service initiation. The auditors will work to confirm the current bin size and quantity as well as identify any special circumstances. Items such as keys
needed for access, safety concerns, hours of service, and billing information are included in our checklist to ensure we have the right information on day one.
Concurrently, the Athens team will also conduct a
commercial parcel audit to ensure locations are identified in the provided data. Athens will work with the incumbent hauler to deliver a new bin and remove the old container simultaneously to avoid service disruption.
Athens proposes to deliver an Athens grey bin, remove the incumbent hauler’s bin, and then drop off the incumbent hauler’s bin at the Athens staging facility. The incumbent hauler will be allowed to retrieve their containers at a central point. The proposal will minimize disruption to the customers while reducing operational expenses to the
incumbent.
Athens will begin exchanging commercial containers 30
days before services commence if the incumbent hauler
can agree on service schedules. Athens will use the same method of data validation and in-person visits to validate roll-off customers.
Route Audits
Athens’ operations and logistics teams will collaborate on route audits. The audits’ goal is to ensure the operational assumptions are correct and make adjustments if
necessary.
Athens will run mock routes to ensure service operates
efficiently and effectively before services start. Athens will also offer bundle packages to promote reductions in inservice day frequencies. In other words, Athens will strive to reduce the number of trucks in the field without impact to service.
Athens uses our fleet management technology to track
and monitor the driver’s effectiveness in running routes.
Athens will periodically adjust routes to reduce logistical redundancies. We are committed to reducing waste
and recycling collections impact on the community of
Thousand Oaks. We are confident that we can run it more efficiently and safer than any other hauler!
Athens Services will cross-train City staff on Athens’
terminology, processes, and applications. Likewise,
City staff will train Athens’s key personnel on the Waste Reporting System.
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[STEP 3] SERVICE IMPLEMENTATION MODEL - Service Starts: January 1, 2022 On January 1, 2022, if awarded the Thousand Oaks waste and recycling franchise agreement, Athens will begin to service residential and commercial customers. By then, customers will have completed a waste assessment or have had an opportunity to participate in one. If not, we will maintain our “Boots on the Ground” approach to ensure customers have a chance to adjust service levels, container sizes, or quantities. We will deploy one supervisor per collection vehicle during the first week of service to ensure services are being rendered to all customers. If any adjustments are needed for services, the route supervisors will contact a recycling coordinator to engage with the customer on the day of service.
If the customer requests service changes, we will facilitate the change within 24 hours.
Athens will also begin daily check-ins with assigned Public Works and City staff. The goal is to ensure we communicate and accommodate special requests generated directly from the City. We will maintain an open communication line with the City staff during this transition time and the agreement’s life.
Site Assessments – Second Attempt
To ensure that every customer has an opportunity to select the optimal service level, we will continue to visit sites two weeks before and two weeks after the services start. Our “Boots on the Ground” approach allows us to meet customers at their location and assure them that they have our support while introducing them to The Athens Way. Ultimately, we want customers to make the right choices in the number of containers to utilize and the appropriate size. Going through a site assessment will prevent overloaded and contaminated containers. We will make reasonable efforts to visit customers three times to conduct waste assessments.
Adjust Service Levels
Throughout the contract term, customers will have the opportunity to contact Athens to adjust the sizes and quantities of containers utilized. Athens will have a dedicated customer service team over the phone and at the local office to support container adjustments and service inquiries. Additionally, we will continue to have route auditors and recycling coordinators in the field to engage with our new customers on recycling best practices through the service implementation period.
Service Starts - Tasks and Timelines:
Task Description Timeline Owner
Site Assessments –
“Boots on the Ground”
Continue site assessments and quality
checks
Two weeks before and after
the start of service Recycling Coordinators
Adjust Service Levels
Customers will have additional
opportunities to adjust container size and
quantities
Ongoing
Dedicated Customer Service Representative,
Sustainability Center Representative, Route
Auditors, and Recycling Coordinators
Route Audits
Conduct route audits to ensure
assumptions are correct and, if necessary,
make adjustments
Two weeks after the start of
service
Route Auditors, Operations Manager, Supervisor,
and Logistics Representative
Quality Checks Utilizing Mobile-Pak, Operations will ensure excellence in service Start of service and ongoing Route Auditors, Operations Manager, Supervisor, and Logistics Representative Displaced City Employees Athens will extend employment
opportunities to displaced City employees
30 days before the start of
service Human Resources
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Route Audits
On the day services start, Athens will have a dedicated team of five (5) route auditors reviewing operational data to ensure we route as efficiently as possible. We will strive to reduce redundancies to minimize our environmental impact and eliminate unnecessary routes. The auditors will review routes, work orders, tonnage reports, and driver-initiated service exceptions. For two weeks after the start of service, RAs will follow collection vehicles to verify effectiveness and efficiency. We will continue these efforts well past the service start date. Route audits will be conducted periodically to promote operational effectiveness and foster safety in the community, all striving to minimize service day frequencies.
Quality Checks
Athens will use the newest collection vehicles equipped with the latest in fleet onboard computer technology, called MobilePak, to ensure we provide services to all customers. Mobile-Pak is designed as the primary vessel for communications between operations and customers to ensure service excellence.
The Mobile-Pak Tracking System gives drivers the ability to generate service verifications and report service exceptions.
Drivers can document service exceptions with a geocoded image and report it back to the customers via automated processes. Drivers can also communicate with customer service to provide service verification with photos and report service obstructions and overfilled containers or contamination. The tablet also provides GPS coordinates, providing customers and dispatch our entire fleet’s real-time visibility.
Athens will also extend our call center hours of operations and personnel in the field available to answer questions.
Athens will offer Thousand Oaks this multi-channel service during extended hours for the transition and beyond. More information on the enhanced customer experience is available in section D.3. Customer Service Plan.
Athens is committed to giving current contractor employees a fair and equal opportunity for employment. If hired, these employees will receive equal or higher wages, along with a potential sign-on bonus. After 12 months of employment, Athens will award drivers a $10,000, one-time retention bonus. Employment will be extended for a period of no less than 90 days as provided in Chapter 4.6, Sections 1070 through 1076 of the California Labor Code if awarded the franchise agreement.
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[STEP 4] SERVICE IMPLEMENTATION MODEL - Service Optimization: 30-60 Days After Service Start After January 1, 2022, Athens will continue to engage the community with waste assessments, rightsizing, and contamination prevention to ensure services are optimized. We are passionate about delivering exceptional service throughout the service implementation process. The best way to do that is by actively and continuously engaging customers.
Post-service start, Athens will have a dedicated team of recycling coordinators, route auditors, and operations supervisors engaging customers and the community on various subjects. Most importantly, we will ensure customers do not experience service disruptions.
Data Review
Once the service starts, we will quickly transition to the Service Optimization phase. During this phase, we will reengage residents and businesses with data collected from waste assessments conducted during the Pre-Outreach and Education or Site Assessments phases.
For customers who did not participate in a waste assessment, Athens will maintain our recycling coordinators in the field to continue engaging with customers to ensure they have the optimal number of containers and the right size or identify an opportunity to reduce service day frequencies. Secondarily, waste assessments are intended to prevent unsightly and overfilled containers and avoid contamination. Our assessment efforts will begin ninety (90) days before the service start date and will continue during the contract’s life. h
Service Optimization - Tasks and Timelines:
Task Description Timeline Owner
Data Review
Review of operational data, including
routes, customer counts, container counts,
and tonnage
30-60 days after start Operations Management and Logistics Overfilled Container and
Contamination Prevention
Identify incidents of overloaded and
contaminated containers to engage
customer
Two weeks after the date and
ongoing Customer Service and Recycling Coordinators
Service Implementation -
Community Report
Prepare a report to present to the city that
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Overfilled and Contaminated Containers
Athens utilizes a customized application to report overfilled and contaminated containers. When and if containers are overfilled or underserviced, an Athens representative will engage the customers to educate or adjust service levels.
Our goal is to educate customers on their waste stream and, if necessary, recommend an adjusted service level specific to their needs. In many cases, we successfully augment solid waste with recycling services to divert recyclable materials away from landfills.
Community Report Presented to City Staff
An estimated sixty (60) days after the start of service and at the City’s discretion, Athens will prepare a community report to review with City staff and the community. The service implementation team will develop the report to communicate key milestones in the Service Implementation Model.
Items detailed in the Community Report include the following:
ROUTE DATA
REVIEW
SERVICE
EXCEPTION
ANALYSIS
CUSTOMER
ENGAGEMENT
SERVICE
OPTIMIZATION
Service Optimization Phase Tasks:
Final Residential and Commercial Customer Counts
Tonnage Collected by material type
Number of Containers Delivered: Residential and
Commercial
Number of Waste Assessments completed
Number of Food Rescue/Donation Opportunities
Community Partnerships/Sponsorships
Opportunities for Route Consolidation
General Opportunities for Improvement
JUAN RODRIGUEZ
Vice President of Operations and Logistics
“We are committed to reducing the impact of waste and
recycling collection on the community of Thousand Oaks, and we are confident that we can run it more efficiently and safer than any other hauler!”
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[STEP 5] SERVICE IMPLEMENTATION MODEL - Closed-Loop Process: 90 Days and Ongoing As customers acclimate to the new service offerings, including service enhancements, Athens will diligently reach out to customers and educate them on environmentally sustainable programs. Our team of environmental and sustainability experts will customize outreach and education programs, as described in section D.4 Sustainability and Compliance Plan. In addition to the outlined plan, Athens’ marketing and communication team will support efforts to increase recycling best practices and environmental sustainability programs.
Launch Recycling Programs
Ninety (90) days after service starts, Athens will launch our recycling education programs in Thousand Oaks. Working in conjunction with City staff, community leaders, and educational institutions, we will launch a comprehensive recycling program geared toward increasing recycling, promoting the reuse of goods, and reducing unrecyclable materials consumption.
Athens has an extensive record of achievement implementing such programs in other communities. For a full list of resources and initiatives associated with the Recycling Program, visit Section D.4 Sustainability and Compliance Plan.
Identify Food Rescue / Donation Opportunities
Utilizing data from operational reports and feedback from site assessments, Athens will identify food waste generators that may qualify for a food rescue /donation program.
Athens has collaborated with various nonprofit organizations to establish successful food rescue programs in Southern California. Once a candidate is identified, Athens will coordinate an additional waste assessment with the customers and our food rescue partners.
Closed-Loop Process - Tasks and Timelines
Task Description Timeline Owner
Launch Recycling Program
In collaboration with City staff, Athens will launch
our comprehensive Recycling Program, as
described in section D.4
90 days after the start and
ongoing Sustainability Director
Identify Food Rescue/
Donation Opportunities
Engage with local businesses and schools to
facilitate a food rescue program to fit local
community needs
90 days after start date Recycling Coordinators
Launch Community
Outreach Campaigns
Utilize digital marketing and various
communication channels to engage customers in
recycling and organics best practices
90 days after start date Marketing and Communications
Department
Bi-Weekly Communications
with City Staff
Transition from weekly to bi-weekly meetings with
City Staff, or as the City deems necessary
Continues through the life of
the agreement Key Personnel and City Staff
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Suppose the food waste generator meets the requirements of the food rescue/donation program. In that case, Athens will establish a partnership among the three entities to divert the food waste from landfills and rescue/donate food to viable community options.
Community Outreach Campaigns
Athens will also launch a community outreach campaign in Thousand Oaks. This campaign will educate residential and commercial customers in recycling, landfill avoidance, organics, and food rescue/donation opportunities.
The community outreach campaign will be shared on the following platforms:
Instagram
Facebook
Twitter
LinkedIn
Athens Thousand Oaks Website
Thousand Oaks Acorn
Thousand Oaks Chamber of Commerce
Constant Contact Email Blasts
Each campaign effectively provides education to specific customer targets. Most are digital-based. The advantages of digital marketing include reduced paper consumption, quick and effective media, high engagement rate, and low advertising costs. Athens is an industry leader in digital marketing engagement. We will leverage our experience
to engage with Thousand Oaks customers in recycling
programs.
Along with social media and other digital marketing
programs, Athens will deploy a comprehensive outreach
and education program to exceed the City’s expectations.
A thorough description of the Sustainability and Compliance Plan is available in section D.4, which includes recycling best practices, education on green waste and composting, and information on food rescue and donation programs.
It takes a community to implement services effectively, and Athens stands willing, ready, and capable of being
Thousand Oaks’ community partner.
“Implementing services without disruption to customers
can be challenging, but Athens’ Service Implementation
Model is a time-tested and -proven method to get it done.” Tomas Solis, General Manager Los Angeles North Yard.
Athens has the resources, experience, and time-proven
processes to ensure the most successful transition and
partnership with the City of Thousand Oaks.
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General Manager
Athens Team Member Since 2007
ATHENS EMPLOYEE PROFILE
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D. TECHNICAL
D2. OPERATIONS PLAN
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74 D2. OPERATIONS PLAN
Route Operations
Athens will leverage our fleet management experience
to operate routes in Thousand Oaks efficiently while
ensuring a seamless transition. Our number one route
operations goal is to collect waste, recycling, and
organics from customers with exceptional services while identifying ways to reduce our community’s impact.
Athens will accomplish this goal by procuring the latest in green collection vehicles, utilizing state-of-the-art vehicle monitoring technology, while applying the most stringent vehicle maintenance program in the industry.
We developed a state of the art training program for all our field staff including drivers. Using a Learning Management System, we take all new employees through a 90 day
onboarding program that includes checkpoint tests and
senior-level observations to ensure all staff is properly trained, safe, and adhering to the Athens standards
of customer service. We employ a similar process for
continued education to keep our field staff up to date on all things related to sustainability, safety, and customer service.
Collection Services Operational Plan
Athens has analyzed the number of customers and tonnage by material type and has developed an operations plan.
Based on these two variables, Athens will determine travel times, the number of crew members, and the number of
lifts per hour to optimize waste, recycling, and organics collection routes. The operations plan will improve driver efficiency and deliver a 99.9% service reliability rate. This means service you can rely on, but we will not stop there.
Our logistics teams will use data collected from vehicle monitoring systems to identify opportunities to reduce
service frequency.
Street Sweeping Operational Plan
Athens is proud to be the largest family-owned and
operated street sweeping service provider in Southern
California. Since 1987, when we started sweeping the
community of Temple City, we committed to providing
consistent and quality street sweeping. Today, we continue to service Temple City and 26 other communities with our street sweeping fleet of fifty (50) street sweepers. Athens will procure five (5) Autocar Xpert compressed natural gas (CNG) sweeping vehicles if we are awarded.
It is important to note that Athens Services will manage the street sweeping service to ensure the highest quality.
Our best practice is to measure street sweeper vehicle
and driver efficiency to ensure timely and consistent
service week over week. Efficiency and reliability rates will be reported during our weekly City meetings.
For sweeping street routes, Athens analyzed curb miles
required by the RFP and factored in driving speed
requirements to develop the most efficient and effective street sweeping operations plan. Athens has developed
similar street sweeping plans in cities of similar size and scope, and has reduced miles traveled while maintaining excellent service.
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Subcontractor Operations Plans
Athens will manage three (3) subcontractors to provide a portion of the work described in this proposal. Shane Caswell, the Los Angeles North Division Vice President, will manage day-to-day operations. He will meet with the subcontractors weekly to review service reliability and satisfaction. While subcontractors will perform the work, they will be required to deliver service on par with Athens quality standards and expectations. We will ensure that contractors response times, service timelines and outcomes are to the satisfaction of the City and customers.
Household Hazardous Waste Home Collection Program Operational Plan Athens Services proposes to offer the City of Thousand
Oaks an optional household hazardous waste (HHW)
home collection program. The service would include:
Curbside pickup
One date each quarter scheduled in advance
Advance notification of the pickup date
Convenient registration online or by phone
Athens-provided packaging
Athens would deliver this service in partnership with
Veolia Environmental Services (VES). A recognized leader in environmental services, VES has effectively managed
a variety of HHW programs. A core principle of VES is
providing proactive, safe service. They constantly develop new ways to improve efficiencies and ensure HHW
compliance.
Together, Athens and VES will help the City of Thousand Oaks maintain compliance with regulations mandating
household hazardous waste diversion.
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In partnership with American Integrated Services (AIS), Athens Services will offer the City of Thousand Oaks an optional catch basin maintenance and service program.
For the past 20 years, AIS has built a reputation as a leader in providing comprehensive environmental solutions
through construction, remediation, demolition, abatement, industrial services, emergency and disaster response,
specialty transportation, and waste management
services. AIS is a licensed contractor and certified MBE with six strategically located offices. With more than 350 employees and a fleet of heavy equipment and specialized vehicles valued at more than $30 million, AIS has the
in-house resources to deliver complete, cost-effective
results.
AIS will provide the necessary personnel and project
management, as outlined in Exhibit 9 of the RFP, to meet the City’s cleaning and maintenance requirements of
catch basins throughout Thousand Oaks. Servicing catch
basins includes the following steps:
Identify work orders for the day, complete dispatch of
assigned work orders
Inspect vehicle before driving (tires, lights, etc.) and complete an inspection log before leaving the yard
Verify that, for all over-the-road transport of materials via vacuum truck, all applicable DOT requirements are
met before truck departure (e.g., driver qualifications, placards, MSDS, manifest)
Ensure appropriate PPE is worn
Upon arrival at the job site, assess the condition of
the catch basin, percentage of trash/organic material,
cleaning required, work to be performed, and
maintenance
Safely complete the assigned task as outlined in the
assessment
Conduct a tailgate safety meeting to review the Health
and Safety Plan (HASP), JSA’s, and evacuation plans
Complete all required documentation of work
performed in assigned tablet GIS collector app
Athens was founded in 1957 on the simple principle of
providing exceptional service by hiring and developing the best people while fostering a safe, healthy, and sustainable environment. Utilizing our operational plan development and management experience, we will provide the City of
Thousand Oaks with world-class service during a potential transition and through the agreement’s life.
For a full listing of the number of collection vehicles and accessories by type, model, year of manufacture,
and anticipated remaining useful life, please reference the Thousand Oaks Collection Vehicle Table. Also
provided is a table containing the Collected Containers per Hour by the line of business and material type. The listing consists of total hours on-route by service level and material type. Residential and commercial customers alike will have three vehicle passes for collection: one for trash, one for recycling, and one for organics collection.
Also included is the Athens Route Operations Table,
which displays routes by lines of business, material type, crew size, and by day of week and hours.
D2. OPERATIONS PLAN
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Daily Route Plan
Listed below are the detailed systematic actions and events developed to manage routes to service every single customer.
The listed route management plan applies to all lines of business, drivers, route supervisors, and operations managers.
Each step is carefully designed to ensure drivers are safe, efficient, and obsessive about service.
Route Management Plan
Pre-Route Meeting: Daily one minute driver meeting to review daily safety topic, and day-to-day operations plan.
Safety Inspection: Complete pre-trip vehicle and equipment inspection utilizing the DVIR (Driver Vehicle Inspection Report) process to ensure safe operations.
Route Review: Mobile-Pak route review by the driver to confirm proper upload of service route.
Initiate Route: Begin collection operations within city ordinance.
Record Service Verification or Exceptions: Document Mobile-Pak table with verification of service. More information about Mobile-Pak is available in the Vehicle Monitoring Section.
Driver Monitors: The onboard computer on route for additional service requests, including extra dumps, new service recipients, or service reminders.
Dump Load: Per assigned dump location as described in the Athens Facilities section. While at the dumpsite, the driver notates time of arrival and departure and disposal ticket information. This information is utilized to generate a material tonnage report, as described in the Reporting Section.
GPS Monitoring: While on route, operations supervisors can monitor GPS coordinates in real-time to check status and ensure route completion. Route experiencing delays are supplemented with back up routes to be completed on time.
Post-Route Inspections: Used to inspect equipment and finalizing the DVIR process.
Route Supervisor Check-In: Done to review completion of daily collection routes and customer satisfaction with additional requests.
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Athens' proposed routes are listed in the Athens Routes to be Performed table. The table includes a full listing of routes to be performed arranged by service line and material type collected. Also included are the crew size, number of routes per day, and the total operational hours.
Annual Audits
Annual audits are conducted by the logistics and billing department to ensure service recipients are billed 100% accurately. The billing department will provide a detailed report of service levels for each customer. Information will include equipment onsite, service frequency, and any ancillary charges. The logistics audit team will visit each customer and visually verify that our system’s information is up to date and accurate.
Number of Units Line of Business Type Year Make Model
12 Commercial Frontload 2021 Autocar ACX64
1 Residential Flatbed 2021 Freightliner M2106
2 Commercial Scout 2021 Chevrolet Colorado
18 Residential Frontloader with Curotto
Bucket 2021 Autocar ACX64
2 Residential Burro Mini Rear Loader 2021 Freightliner M2 1 Commercial Burro Mini Rear Loader 2021 Freightliner M2 4 Roll-off Roll-off 2021 Autocar ACX64
5 Sweeper Sweeper 2021 Autocar Xpert
1 Container Delivery Flatbed 2021 Freightliner M2106
Thousand Oaks Collection Vehicles Table*:
Material Types
Line of Business Trash Recycling Organics
Residential 92 121 121
Commercial 13 16 11
*Mixed used dwellings (MXD) with access issues using bins will be serviced by a scout truck and by a Burro truck where carts are used.
Athens Containers Collected Per Hour:
D2. OPERATIONS PLAN
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Discrepancies identified are immediately submitted to the billing department for further investigation or immediate updates to the customers’ accounts.
Our billing team conducts a parcel audit for residential customers during which each account is verified against the County Assessor’s parcel list to identify any unaccounted for parcels. An exception list is generated for the audit team to confirm visually. Further, the billing team generates a list of multiunit accounts to verify unit counts and equipment onsite.
Athens’ Collection Vehicles
Since 2012, Athens Services has procured Compressed Natural Gas (CNG) powered collection vehicles to better serve our communities and reduce our environmental impact. Our vehicles contain the cleanest available heavy-duty engines in the world – 90% cleaner than the U.S. Environmental Protection Agency’s strictest emissions standard.
Collection vehicles are equipped with the latest in safety technology, including GPS tracking, a comprehensive fleet management system, and onboard computers. As part of our commitment to deliver exceptional service, collection vehicles are installed with Mobile-Pak tablets that communicate with customers, dispatch, and customer service in realtime.
Athens’ state-of-the-art collection fleet will offer the City of Thousand Oaks the safest, most environmentally friendly, and most efficient vehicles on the market. While our vehicles are designed to reduce air emissions, Athens operations and logistical staff will monitor collection data to reduce service frequency to reduce City roads’ impact.
MARTY MITCHELL
Director of Maintenance/Shop
“Today, 96% of Athens collection vehicles are powered by natural gas, and by late 2023, 100% of all collection vehicles will be powered by either liquefied or compressed natural gas. This is our commitment to fostering a safe, healthy, and sustainable environment, that’s The Athens Way.”
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80 2021 AUTOCAR NEAR-ZERO CNG VEHICLE
Cummins near-zero
emissions engine
3rd Eye Monitoring
System safety cameras
100% clean-burning
CNG vehicle
Tailgate seals and
locking systems
Vehicles designed to
minimize noise
Heil power-on-demand
hydraulic system
Tableau Reporting
Dashboards
Vehicle Key Differentiators
100% clean-burning CNG collection vehicles
Cummins near-zero emissions engines – 90% reduction in nitrogen oxide (NOx) emissions 3rd Eye Monitoring System - safety camera system provides 360° views around the vehicle at all times Tailgate seals and locking systems eliminate the potential for fluid leaks Vehicles are designed to minimize noise while in the community Closed crankcase ventilation (CCV) reduces engine-related methane emissions by 70% Heil power-on-demand hydraulic system reduces fuel consumption Dossier Systems compatible, the latest in fleet maintenance software Mobile-Pak is capable of engaging with customers, dispatch, and customer service in real-time Tableau Reporting Dashboards compatible, able to report service exceptions and verification A full listing of proposed collection equipment and accessories is provided in the table - Thousand Oaks Collection Vehicle Table. Athens collection vehicles are branded with Athens’ color schemes, kept at the highest standards of cleanliness, and include customer service contact information. Guarantee delivery letters from the manufacturers are included in the Appendix section of this proposal.
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Reducing Air Emissions and Wear and Tear on City Streets Since 2012, our business has grown 44%, but thanks to our investments in clean vehicle technologies and renewable fuels, we have been able to reduce the most harmful and damaging emissions and air pollutants year-over-year.
Reduced
PM2.5 Emissions
by 37%
Reduced
Greenhouse Gas
Emissions by 38%
Reduced
NOx Emissions
by 66%
What is PM2.5?
Fine particulate matter (PM2.5)
is a harmful air pollutant that
contributes to both shortand long-term health effects
including asthma and heart
disease.
What are greenhouse gases?
Greenhouse gases (GHG),
primarily emitted from the
burning of fossil fuels and
industrial activity, trap heat in
the atmosphere, contributing to
global climate change.
What is NOx?
Oxides of nitrogen (NOx) is
a category of air pollutants
directly linked to adversely
impacting both human health
and the environment.
The figures above and below are a percent of emissions reduced per ton of waste collected since 2012.
Through the use of near-zero emission natural gas vehicles, powered by increasingly renewable fuel, Athens has eliminated 10,549 metric tons of carbon dioxide equivalent, or CO2e, the standard unit for measuring greenhouse gas emissions.
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Athens has eliminated 10,549 metric tons of climate-altering greenhouse gas emissions since 2012, which is the equivalent of:
Investing in Clean Technology and Renewable Fuels
Our collection fleet is currently over 90% natural gas vehicles (NGVs) – the cleanest refuse vehicle commercially available.
In 2008, we committed to never adding a diesel vehicle to our collection fleet. We are committed to retiring all diesel vehicles and making our entire collection fleet 100% natural gas vehicles by 2023.
Clean Technology
Since 2009, Athens has only invested in and deployed low emission natural gas vehicles in our collection fleet. From 2010 to 2013, we initiated an accelerated diesel vehicle replacement schedule, replacing 125 vehicles, or about 40% of our collection fleet, in just three years. Additionally, Athens began investing in near-zero emission (NZE) engine technology the first year it became available. NZE vehicles are certified by the California Air Resources Board (CARB) to be 90% cleaner than the current Environmental Protection Agency and CARB standards for NOx emissions and produce emissions so low, they are nearly undetectable. In fact, NZE natural gas trucks have NOx emissions that are significantly lower than the amount of NOx emitted when producing electricity in California to charge a similar heavy-duty batteryelectric truck.
Over the past ten years, Athens has reduced our diesel fleet size by 86%. Each year, Athens continues to retire our oldest and higher polluting diesel vehicles, replacing them with cleaner burning natural gas collection trucks. This commitment to deploying only natural gas vehicles has enabled us to reduce our diesel consumption 74% since 2012. 26,176,000 Miles
Driven by an average
passenger vehicle.
1,700 Homes
Powered by electricity
for one year.
1,187,000 Gallons
Of gasoline
consumed.
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Renewable Fuels
Over four years ago, Athens began investing in renewable natural gas (RNG)—a low carbon, renewable fuel that is made from existing organic waste streams. As of 2019, renewable natural gas now composes 89% of our total natural gas fuel use, which will continue to increase in the coming years.
The Carbon Footprint of Renewable Natural Gas
Athens sources RNG from a variety of organic waste streams. Each source of RNG is rated by its Carbon Intensity (CI) – measuring the total GHG emissions required to produce, distribute, and consume that fuel.
In 2020, Athens began sourcing RNG produced from dairy gas which, at a CI of –150 gCO2e/MJ, has one of the lowest CI scores of any transportation fuel. As more RNG projects come online in California, such as dairy digesters, the RNG Athens uses to fuel our fleet will get even cleaner.
By 2024, the energy-weighted CI value of the in-state RNG Athens sources will be – 101.74 gCO2e/MJ. At that negative carbon intensity, each NGV fueled by RNG is the equivalent of taking two diesel trucks off the road.
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Why Does Athens Use Natural Gas Vehicles?
Reduce Emissions
The newest natural gas engines
produce 90% fewer NOx
emissions than the EPA’s current
heavy-duty emission standard.
Minimize Maintenance
NGVs have no messy Diesel
Particulate Filter (DPF)
regeneration or waste and
have no diesel exhaust fluid.
Quieter in Communities
NGVs have engines 10 decibels
quieter than their diesel
equivalent, reducing noise
pollution in neighborhoods.
Minimal Downtime
NGVs can run 600+ miles
of daily operation without
compromise.
Safer for Residents and Drivers
When compared to traditional
diesel vehicles, natural gas
vehicles provide a safer experience
for drivers and residents by
eliminating exposure to diesel
fumes and odor.
Utilize Locally Produced Fuel
NGVs, when fueled with RNG,
utilize a renewable fuel produced
in-state.
What is Renewable Natural Gas?
Renewable natural gas (RNG) is a renewable fuel made by harnessing methane emitted by organic waste. This organic waste can include food and green waste, wastewater treatment plants, landfills, dairy farms, and forest management.
The methane is captured, cleaned, and injected into the existing natural gas pipeline so that it can be transmitted and stored anywhere in the state. Once processed, RNG is a drop-in replacement for conventional natural gas and can be used to fuel natural gas vehicles.
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For the City of Thousand Oaks, Athens commits to deploying a fleet of 100% NZE natural gas trucks, fueled by low carbon RNG, providing the cleanest collection fleet possible to perform an essential service to the community. In fact, when considering the full emissions profile, a collection fleet fueled with RNG sourced from California’s dairy industry, is cleaner than a fleet of battery electric trucks charged on California’s average electric grid—both in terms of NOx emissions and greenhouse gas emissions.
Athens’ City of Thousand Oaks collection fleet will provide an 88% reduction in NOx emissions compared to a fleet of battery electric trucks.
Athens’ City of Thousand Oaks collection fleet will provide up to an 1,100% reduction in GHG emissions when fueled
with RNG sourced from dairy gas, compared to California grid electricity.
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Residential Fleet: Athens will procure the quietest and greenest residential collection vehicles to service Thousand Oaks. The Autocar Model ACX64 the lightest weight
automated available in North America. It provides a lighter overall footprint without sacrificing structural integrity.
The comes equipped with an idle pump system to reduce
significantly the noise generated during normal operations while on the route. Athens is currently utilizing these vehicles in many of our franchises with excellent customer reviews.
Commercial Fleet: Autocar Model ACX64 commercial
four-axle front load vehicles equipped with a Heil body will collect commercial waste. Commercial front load vehicles will employ a 28-cubic-yard, single compartment body with
10.87-ton capacity, and overall 57,500-pound gross vehicle weight (GVW). The Cummins engine will be power by the
zero-emissions engine and have a turning radius of 73.97’ wall-to-wall. These vehicles are capable of servicing both multifamily and mixed dwellings.
Bulky Item Pickups: Autocar Model ACX64 rear loader
collection vehicles will be used to collect bulky pickups.
The four-axle vehicle has a 25 cubic yard body with a load capacity of 10.98 tons and an overall 57,500-pound GVW.
The body will have one collection compartment. This unit is powered by a CNG near-zero-emissions Cummins engine
and has a turning radius of 74.95 feet wall-to-wall. Trucks are branded with Athens’ color scheme, the red company
logo, and contact information.
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Hard to Serve Areas: Athens will utilize a Freightliner M2 model. The Burro Mini Rear Loader has an 11-yard single compartment ideal for hard to reach and mixed-use units. This lightweight vehicle is smaller and allows access to areas where conventional vehicles are not able to access. This 26,000-pound GVW vehicle will have a load capacity of 2.2 tons and be powered by a CNG near-zero emissions engine.
Scout Vehicles: These will be used to retrieve bins where our Front Load Collections vehicles will not have access due to size or weight constraints. Athens will employ a modified Chevrolet Colorado chassis with rear-mounted forks, a Chevrolet 3.6 liter unleaded gas engine, and it will have a turning radius of 44.6’ wall-to-wall with power scouts.
Roll-off Vehicles: Autocar Model ACX 64 roll-off three-axle vehicles will be used for roll-off bin customers. The Cummins near will power these-zero emissions engine and have a 79.01’ wall to wall turning radius. The truck will have a GVW of 53,000 and a load capacity of 13.35 tons. These units will be red with grey Athens lettering. Athens has the unique capability to deploy Roll-off vehicles that can haul 2 roll-off containers on one truck, reducing the number of service frequencies from Thousand Oaks to the Crown Facility.
Street Sweeping: Athens plans to deploy three Autocar Xpert two-axle Model ACMD42 CNG Powered Chassis with Tymco
Model 600 Regenerative Air Sweeper Bodies. These vehicles are powered by a Cummins L9N near-zero emissions CNG
engine and have a turning radius of 55.66 feet. The body has a six-cubic-yard capacity and a total GVW of 33,000 lbs.
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Executive Vice President
“The additional technology has facilitated the opportunity to recognize great behavior, which positively impacts
our employee morale and keeps the communities we
serve safe.”
Vehicle Monitoring Technology
Athens collection vehicles are equipped with the latest technology in fleet management. Every truck is installed with 3rd Eye Fleet Management, Mobile-Pak onboard computers, and Tableau Reporting Dashboards. The systems are designed to foster a safe environment and promote exceptional service while reducing the potential of overloaded and contaminated containers. Below is a listing of the safety technology installed on all vehicles by the line of business. 3rd Eye Fleet Monitoring System
3rd Eye is the most technologically advanced and comprehensive fleet management solution in the waste industry. The system wraps vehicles in 360-degree camera coverage to monitor the truck and driver in real-time. Each truck is equipped with seven (7) cameras that monitor every angle, including blind spots. Cameras are strategically placed in the front, facing the cabin, driver mirror, passenger mirror, behind the truck, in the alleyway, and the hopper. Athens utilizes 3rd Eye to train drivers on accident prevention, collection best practices, and route efficiency.
The system records:
Safe following distances
Vehicle speed
Hard braking and hard cornering
And other driver behaviors
More importantly, the 3rd Eye allows Athens to use recorded footage to investigate the cause of accidents. Since the deployment of this technology, Athens has heightened safety awareness and reduced collisions by 8% in 2019.
Equally as crucial, 3rd Eye allows Athens to view positive behaviors and reward employees for taking actions that promote a safe environment. The 3rd Eye Fleet Management system provides our communities with the comfort of knowing that the safest collection vehicles are serving their waste and recycling.
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3RD EYE HELPED
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Mobile-Pak Onboard Computer
Athens collection vehicles are also equipped with Mobile-Pak, the latest in fleet onboard computer technology. MobilePak is the complete in-cab solution to provide real-time communication between Athens drivers, customers, dispatch, and customer service.
The Mobile-Pak tracking system consists of an onboard GPS tablet and integrated camera to ensure every customer is serviced through the following features:
Mobile-Pak will play a crucial role in identifying customers with overloaded or contaminated containers and optimizing routes, detailed in the Athens Overloaded and Contamination Container Reduction Plan in the Customer Service Plan section. The system is integrated with Athens’ customer database – Soft-Pak, and reporting software Tableau. The combination of 3rd Eye and Mobile-Pak helps Athens monitor collection routes, raise safety awareness, and maintain a healthy environment for our drivers, customers, and communities.
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Tableau Dashboards
Tableau is a business intelligence tool, consisting of a data dashboard, utilized in the strategic analysis of route data, driver key performance indicators (KPIs), and customer relationship management.
Athens uses Tableau for multiple purposes, including:
Measuring performance progress toward business goals
Performing quantitative analysis
Reporting and data sharing
Identifying customer insights
Athens has created Tableau Dashboards to monitor specific datasets. Examples of existing reports Athens will utilize to manage collections routes include:
Route Tracker
Athens will provide the ability to track of collection vehicles throughout the day on our Thousand Oaks website. The trucks are selectable by material type (Trash, Recycle, and Organics) and give the customer a view of where the truck is and has been throughout the day. This will allow customers to see if the truck has been in their area already, in case they forgot to put out their container. The data is derived from the GPS pings of the Mobile-Pak tablets onboard the collection vehicles and will be available for both commercial and residential services.
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Residential route tracker - Norwalk. Commercial route tracker - City of Los Angeles.
Below are examples of a subset of routes in our Norwalk Residential Routes and City of Los Angeles Commercial Routes.
The City of Thousand Oaks will have access to multiple Tableau Dashboards via a unique sign-in and password. One dashboard is our vehicle telematics page to give vehicle speed throughout the day for any vehicle dispatched to the City.
The City will have the ability to choose a day, route, and material type to track the speed. The dashboard keeps track of GPS pings throughout the day and the recorded speed.
Vehicle Telematics Dashboard - City of Los Angeles:
Route #
Time Vehicle Latitude/
Longitude Estimated Vehicle
Speed
Map of Route
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Bin not out
Blocked
Blocked access
Contamination
Dead run
Empty bin (photo)
Locked access
Missing bin
Overfilled
Overweight
Removal (no return)
Stop service
Wrong bin location
Service Verification Dashboard - City of Los Angeles:
Route Type
Route #
Completed Time
Account #
Account
Address
Container Size
# of Containers
Service Exception
Service
Exception
Photos
The City will also have a Service Verification Dashboard available to see the scheduled services’ status for a given day. As a driver service stops throughout the day, they press start on the Mobile-Pak tablet at each service location. If drivers encounters an exception, they notate the specific exception and, if able, take a photograph of the exception. If the exception prevents drivers from completing the service, they enter "Skip" for the service. If they can provide service, they mark "Complete". The data is available for each service location via the Service Verification Dashboard. Each account is shown along with their service information, service status ("Complete" or "Skip"), if any exceptions took place, and if a photo is available. If photos were taken, they are viewable by clicking on the cell.
Examples of the exceptions that are available for the drivers to report are the following:
The dashboard allows the City to search by account name, service address, or service name. If only partial information is available, the dashboard will search for all instances. For example, if a pizza parlor on Moorpark Road calls in, the City will enter Moorpark on the address field, and all customers on Moorpark Road will show up. Also, if “pizza” is entered on the customer name field, all customers with pizza in their name will show up. Alternatively, if a cross street is given, the City can highlight that street corner on the map, and all customers within that highlight will show on the bottom listing.
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Vehicle Maintenance
Athens' collection vehicle maintenance program is focused on preventative maintenance and is supported by our vast local fleet, allowing us to maintain a 99.9% service reliability rate. Athens maintenance program includes expedited responses to road repairs, accessible support vehicles, and proactive maintenance management utilizing Dossier Systems Maintenance Software.
Fleet Maintenance Intervals
Maintenance intervals exceed industry standards. Today, Athens’ collection vehicles receive preventative maintenance (PM) based on a 250-hour or 90-day schedule, whichever is sooner. Small-duty vehicles are serviced on a 5,000-mile or 45-day schedule, whichever is earlier. All maintenance performed meets or exceeds manufacturer requirements.
Vehicles are washed weekly, and chassis are pressure washed at least once a month and more often in the rainy season.
In the event of a road issue, the driver notifies the dispatch team of the problem. A maintenance supervisor immediately calls the driver to triage the issue.
If repairs can be completed on the road, a mobile repair vehicle is dispatched to complete the repairs and get the vehicle back on the route.
If repairs cannot be completed on the road or repairs will take longer than one hour, a replacement vehicle is dispatched to the driver.
Athens will dedicate four (4) technicians to maintain the Thousand Oaks Collection Fleet, which amounts to one (1) technician for every 12 vehicles. In addition, the Athens West Region, which consists of the Santa Paula and Sun Valley Facilities, will give Thousand Oaks drivers access to twenty (20) CNG technician. We also have a fleet of four (4) roadside trucks that can quickly respond to a roadside assistance call within sixty (60) minutes.
Athens has a collection fleet of nearly 1,000 vehicles in the vicinity. As a contingency, these vehicles can provide support to ensure that maintenance or repair issues will not affect customers. The California Highway Patrol has recognized Athens’ preventive maintenance programs as exceeding requirements.
Included in the Appendix are copies of Athens’ two most recent CHP Safety Compliance Reports for fleet maintenance.
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Fleet Maintenance Software - Dossier Systems
Effective fleet maintenance is a critical factor in delivering quality operations, maximizing productivity, and minimizing downtime spent on repairs.
Athens uses the latest fleet maintenance software from
Dossier Systems to provide a comprehensive overview of
our fleet assets. Equipped with a robust set of features, Dossier helps Athens manage equipment, employees, and
resources in real time.
Features include:
Daily Reminder Dashboard. This automated command
center provides real-time fleet tracking information,
including updates or alerts on the following:
Tire management data
Repair orders
Preventive maintenance service or inspections
Licenses, permits, and other administrative items
Work pending displayed in priority order
Predictive Scheduling and Maintenance. Dossier’s
predictive maintenance feature helps Athens achieve
and maintain an average of 90% of vehicle service time
being spent on planned preventive maintenance versus
repairing unplanned breakdowns.
If a vehicle breaks down, Athens has the resources to
ensure that the City of Thousand Oaks customers receive uninterrupted service during vehicle repair.
Instant Recall. This feature instantly and automatically displays maintenance history when a new repair order
is initiated. This information helps identify and reduce rework, identify high-cost units, and support equipment replacement decisions based on cost or utilization.
Inventory Management. This comprehensive system
handles recording, tracking, costing, cycle counting,
and automatic reordering. This information helps Athens manage inventory at the proper level to reduce vehicle
downtime.
Fuel Usage, Vehicle Tracking, and Performance
Analysis. The dashboard helps Athens to monitor
vehicle costs, consumption, mileage, and efficiency. This information helps us track fuel efficiency by vehicle and driver, and ultimately reduce our environmental footprint.
DOT and OSHA Compliance. We are able to keep our fleet
in compliance with all safety and operations regulations.
We can automatically schedule driver’s license renewals, certificates and physicals, track mechanic certifications, and more.
Reports. The software can generate more than 150
different types of reports that Athens can customize
regarding any aspect of our fleet.
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Athens Containers
Athens will collaborate with Rehrig to procure residential containers and Consolidated Fabricators to manufacture commercial containers for Thousand Oaks. Rehrig and Consolidated Fabricators are leading industry container manufacturers. Athens has received assurances that containers will be ready for delivery 60 days before January 1, 2022. Athens will collaborate with a third party to deliver containers most efficiently without disrupting services to customers. More information is in the following section, outlined in the residential and commercial delivery plans, along with essential timelines.
Line of Business Number of
Containers Manufacturer Units Delivery Start Date Color Residential 106,025 Rehrig Pacific 34,593 60 days before start Trash – Black
Recycling – Blue
Green/Organics – Green
Commercial 4,123 Consolidated Fabricators 1,265 30 days before start Trash – Black Recycling - Blue
Container Counts and Delivery Plan Table:
Residential Containers
Athens will provide residential containers in accordance with CalRecycle specifications. Thousand Oaks proposed
residential trash containers will be colored black, recycling bins will be blue, and organics bins will be green.
Containers will be labeled with our company name and
telephone number on the front face and the allowed type of material for the waste stream.
Residential customers will receive black carts for trash, blue for recycling, and green for organics. The containers will be hot-stamped on the lid with our company name and telephone number. The acceptable types of waste for each material type will be hot-stamped on the lid and the types of waste not allowed in the cart.
Athens will collaborate with our cart supplier, Rehrig Pacific Company, to deliver new carts to the City of Thousand
Oaks., with durability, convenience, and sustainability in mind.
Automated carts will meet the requirements described in Exhibit 9. Rehrig Pacific has served the solid waste and recycling industry since the growth of curbside recycling programs in the late 1980s. Today, they are the largest cart manufacturer in North America, with seven manufacturing facilities nationwide. Since 1913, they have been at the forefront of delivery and supply chain reusable packaging and waste and recycling container products.
Rehrig Pacific’s carts are compatible with manual, semi-, and fully automated collection systems, and are backed by a 10-year, non-prorated warranty. We have successfully
utilized Rehrig Pacific carts in communities throughout Southern California.
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Durability: Rehrig Pacific carts are UV-stabilized for color retention and designed for optimal compatibility and
functionality with both semi- and fully automated lifter systems, including engineered stress channels and a
wear strip to permanently protect the bottom of the cart from abrasion.
Maneuverability: The continuous one-piece handle
provides a firm gripping area, and the wide wheelbase
makes maneuvering easy for Thousand Oaks residents.
Sustainability without Sacrificing Quality: It only
makes sense that the carts we provide Thousand Oaks
to collect trash and recyclables should be produced
in an environmentally responsible manner without
compromising durability, convenience, and quality. Rehrig Pacific pioneered a previously impossible process to build their carts out of an unprecedented 40% recycled material, without sacrificing strength or curb appeal. Rehrig Pacific also has a best-in-class R&D lab leading the way in
figuring out what to build their carts out of next, from bulky rigid plastic-like patio chairs and laundry hampers to tough materials like ocean waste and discarded rope.
Cart Recovery and Recycling: The High-Density
Polyethylene (HDPE) resin that Rehrig Pacific uses in its carts makes them 100% recyclable. This allows our cart
manufacturer to create a closed-loop system and reclaim and recycle products at the end of life for reuse in new products. Rehrig Pacific’s carts are SB 1383-compliant
and feature customizable color options, lids, and different colors.
Manufacturing Locations: With seven manufacturing sites across the United States, Rehrig Pacific has a strategic national footprint that allows for timely production and delivery of new cart orders and lower freight costs. All Rehrig carts are made in the USA. All Thousand Oaks carts will be manufactured locally in Los Angeles, reducing
greenhouse gas emissions.
Container Experience: Athens currently utilizes these
containers in several franchises, including Norwalk,
West Covina, and Redondo Beach. These containers are
reported to be both durable and functional by customers.
Container Capacity: For residential customers, Athens
will use industry-standard carts in sizes of 32, 64, and 96 gallons. These sizes have proven to be sufficient to meet the needs of the vast majority of Southern California communities we serve.
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Container Maintenance Program: Athens will maintain a supply of carts and bins on hand to ensure quick responses to customer requests. Athens will replace containers to ensure the customer’s needs are met immediately and within five days. The damaged containers will then be taken back to our yard for evaluation and repair.
Drivers and supervisors are active members of our container management program. They are the eyes of our organization, trained to report any container issues for immediate resolution immediately. Drivers can report issues via their tablets with detailed notes and pictures, ensuring the driver has detailed information about the container’s type and location requiring replacement. Athens will wash and sanitize containers at the customer’s request. Utilizing our innovative container mobile wash unit, Athens will clean and sanitize containers onsite or at our container facilities a few miles away. Only Athens can wash and sanitize containers in an environmentally friendly manner.
Commercial Containers
Athens will collaborate with Consolidated Fabricators to manufacture 4,123 commercial containers. Consolidated Fabricators has manufactured quality waste, recycling, and collection equipment since 1974. Known for producing durable and innovative products, Consolidated Fabricators’ goal is to produce the highest quality products at more value. Consolidated Fabricators’ mission statement is very similar to Athens’, so we have formed a strong partnership.
Consolidated Fabricators is committed to protecting the environment and the health and safety of their employees and the communities, while providing the best-in-class services and support.
Containers will be available for delivery 45 days before January 1, 2022. Athens will provide commercial containers in accordance with CalRecycle specifications. Trash commercial containers will be painted black, recycling bins will be blue, and organics will be green. Commercial containers are labeled with Athens’ information and customer service’s phone number. Containers will be labeled with information on acceptable material types.
Commercial Container Specifications:
Plastic, durable lids
12 GA interlocking banding
14 GA construction with flanged corners and horizontal “V” groove ribs front, back, and bottom Channels available on the bottom with four gussets per channel Zinc plated lid rod with 90-degree bend and nylon lock nut Lid holders to hold lids open and lid ears to accommodate plastic or steel lids 6” Roller bearing rubber swivel casters with grease fittings (450 lb. capacity each) 10 GA caster plates with flange for strength
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Commercial Containers Available
Commercial customers will have an industry standard of 32, 64, 96 gallons, or 1, 1.5, 2, 3, 4, and 6-yard bins deployed depending on the customer’s needs.
Bin Size Height Width Length
32-Gallon 38.5" 18.5" 24"
64-Gallon 41" 27" 28"
96-Gallon 45” 33” 29”
1-Cubic-Yard 28” 24” 72”
1.5-Cubic-Yard 34.5” 29.5” 72”
2-Cubic-Yard 41.5” 34.5” 72”
3-Cubic-Yard 50.5” 41.5” 72”
4-Cubic-Yard 57” 50.5” 72”
6-Cubic-Yard 84” 84” 72”
Commercial Containers Sizes
Suitability of Containers
Commercial customers will have a range of commercial bin sizes available. In instances where space is a constraint, Athens will collaborate with the customer and Consolidated Fabricators to develop a custom solution. We can make
custom container sizes in the unique circumstance that
standard bins are just not feasible to use. Included in the Attachment Section of this proposal is a full listing of commercial bin sizes.
Container Warranty
Consolidated Fabricators Corporation guarantees products against defects and workmanship for 1 year under normal commercial use.
Container Maintenance
Athens will maintain an adequate commercial container
inventory at its Peoria Container Facility in Sun Valley, California. Athens can repair commercial containers on-site or at its facilities. Athens will wash and sanitize containers at the customer’s request. Utilizing our innovative
container mobile wash unit, Athens will clean and sanitize containers on-site or at our container facilities a few miles away. Only Athens can wash and sanitize containers in an environmentally friendly manner.
96-gallon and 3-cubic-yard commercial container options. Athens Bin Cleaning (ABC) mobile service.
Click here to see a video
of the Athens Bin Cleaning
mobile service in action!
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Facilities
Athens Services has one of the largest waste and recycling infrastructures in Southern California. Today, Athens has seven (7) operating yards, three (3) material recovery facilities, and one (1) composting yard that are 100% family-owned and operated. Our Thousand Oaks disposal and processing plan identifies primary local facilities and secondary facilities within the Athens infrastructure capable of processing material if any primary facilities are unable.
If awarded the City of Thousand Oaks franchise agreement, Athens will collaborate with local processing and disposal facilities to minimize travel time. Athens will recover recyclables from Thousand Oaks at our Sun Valley Materials Recovery Facility, and partner with Oxnard MRF as a secondary facility. Calabasas willl be used to process residential green waste and organics and use Calabasas Landfill to dispose of any remaining material. Our goal in developing the disposal and processing plan was to maximize diversion while reducing environmental impacts.
Line of Business Yard Material Type Primary Facility Secondary Facility Residential Santa Paula
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials Recovery Facility Oxnard Materials Recovery Facility Green and Organic Waste Calabasas Blossom Valley Organics Commercial Santa Paula
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials Recovery Facility Oxnard Materials Recovery Facility Green and Organic Waste Crown Recycling Services Blossom Valley Organics Industrial Los Angeles
North
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials Recovery Facility Oxnard Materials Recovery Facility Green and Organic Waste Crown Recycling Services Blossom Valley Organics Construction and Demolition Crown Recycling Services
Disposal and Processing Plan
ATHENS SERVICES INFRASTRUCTURE
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Athens Infrastructure
Sun Valley Materials Recovery Facility (MRF)
The Sun Valley MRF is one of the most technologically
advanced facilities for recovering recyclables in the
world. It is LA Green Business certified, solar-powered, and LEED® Silver Certified. The equipment used includes cameras, computers, and artificial intelligence to ensure that the MRF’s recyclables are as clean as possible.
Impressed by its advanced technology, Bulk Handling
Systems (BHS) selected the Sun Valley MRF as the first
recycling facility to test its Max-AI™ waste-sorting
robot. Max-AI™ is another example of how Athens has
implemented cutting-edge technology to keep up with
fast-changing state and local mandates on recycling to
maximize landfill diversion.
Athens’ Sun Valley MRF opened in October 2014 and
was built with the latest in waste processing equipment.
The facility is permitted to handle 1,500 TPD of mixed
commercial and multifamily waste, including sourceseparated and commingled recyclables.
Recyclables are sold through a bid process to the highest bidder and buyers guaranteeing movement. Pricing is
based on posted gate rates and is subject to change. A
first of its kind in Los Angeles, this facility is equipped with a solar-powered collection system and furnished with the latest energy-efficient environmental controls available in the industry.
Athens Services and Bulk Handling Systems collaborated
to develop one of the world’s most efficient and intelligent waste processing systems. Athens’ integrated mixed
materials recovery process allows cities to maximize
diversion from landfill by maximizing commodities with
optical sorters, magnets, and artificial intelligence.
MAX-AI waste-sorting robot technology. The Sun Valley MRF is an award-winning facility.
Take a virtual tour of the Sun
Valley MRF and the innovative
technology.
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TABLE OF CONTENTS
Crown Recycling Services MRF
Crown Recycling has served the LA area for more than 50 years. It is currently undergoing a $50 million upgrade, which will entirely enclose the facility and provide the latest technologies to reduce noise and pollution. This innovative processing technology upgrade will allow Athens to divert liquid waste to local wastewater treatment facilities and process much more single-stream materials from the region.
It will also include secondary processing of low-grade fiber and plastics for cement kiln fuel, to be used as a coal substitute. In 2020, the facility reported an 89.49% recycling rate for construction and demolition material - the highest in the County of Los Angeles. By mid-2021, the Crown Recycling facility will be fully enclosed and will offer an array of diversion solutions, including increased permitted capacity up to 6,700 tons per day.
Today the facility processes organics, construction and demolition, and mixed waste from several municipalities in the area. Recyclables are sold through a bid process to the highest bidder and buyers guaranteeing movement.
The facility is also used to transfer green and organics waste to Athens’ American Organics composting facility in Victorville. Athens is currently pursuing adding processing equipment to handle larger volumes of food scraps to retrieve divertible organics materials.
Rendering of the facility after renovations. Construction on Crown Recycling to enclose the facility.
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D2. OPERATIONS PLAN
Material Type Recyclable (Diversion) Non-recyclable
Aluminum Metal X
Foil Metal X
Steel Metal X
Tin Metal X
Bimetal Metal X
Ferrous Scrap Metal Metal X
Non-Ferrous Metal X
PET Plastic X
HDPE Natural Plastic X
HDPE Color Plastic X
PVC Plastic X
LDPE Plastic X
Polypropylene Plastic X
Polystyrene Plastic X
Film Plastics/Plastic Bags Plastic X
Expanded Polystyrene (Foam & Rigid) Plastic X
Bioplastic Plastic X
Glass Flint Glass X
Glass Amber Glass X
Glass Green Glass X
Mixed Glass Glass X
Mixed Paper Paper X
Newspaper Paper X
Corrugated Cardboard Paper X
Tetra Pak, Aseptic Containers Paper X
Clothes Textiles X
Nylon/Polyester/Wool/etc. Carpet X
Concrete/Rock/Soil/Fines/Drywall/etc. Building X
Wood/Lumber Building X
Electronic Waste E-waste X
Recyclable Material Accepted as Diversion
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TABLE OF CONTENTS
American Organics
American Organics is another facility in the Athens family that is on the cutting edge of tech innovation. Located in Victorville, the site recently completed major renovations at the 700 tons per day facility, with the ability to divert 85% of organic material. The redesigned facility was
converted from a traditional outdoor windrow composting system to a Covered Aerated Static Pile (CASP) system.
The renovation included building a 22,000-square-foot,
covered processing center that processes 50 tons per
hour on a fully automated line.
American Organics compost is Certified Organic by
CDFA. It is OMRI-certified, ensuring that both organic
and conventional operations can utilize it, and thus our materials are available to 100% of users within the
category. We are a member of the United States Compost
Council and maintain certification using their authorized third-party laboratory for analytical testing or labs. These labs are a critical tool for product evaluation and quality.
Marketable Recyclable Materials
Athens Services focuses on producing the highest quality materials to meet new and ongoing changes in domestic
and global commodity markets. Our team keeps a steady
pulse on the domestic and global markets by constantly
educating ourselves on new technologies and searching
for opportunities to move difficult grades.
The average dollar per ton received for the sale of
recyclables is between $90-$110/ton.
Along with our high-quality standards, Athens
has exceptional in-house expertise coupled with a
knowledgeable and diverse set of material brokers that
allows us to be agile and responsive to ever-changing
market conditions. Athens does not own any landfills.
Athens’ focus remains diversion rather than disposal, and these efforts push us to grow our networks to accomplish this goal.
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D2. OPERATIONS PLAN
F O R C E D A I R
COMPOST
GRINDER
REUSE
ORGANICWASTE
COLLECTION
SORT
NI G & PROCES I S
SAC
GN
P OC MPOST
NI G
MATERIAL IS TURNED TO
ENHANCE DECOMPOSITION
AND CURES FOR 30 DAYS
FORCED AIR OXYGENATES
MATERIAL AND MAINTAINS 131+
DEGREES FAHRENHEIT FOR 72
HOURS TO ELIMINATE PATHOGENS
AMERICAN ORGANICS
COMPOSTING FACILITY
PLACE PROCESSED GREEN AND
ORGANIC WASTE IN ROWS AND
SOAK WITH RECYCLED WATER
ORGANIC WASTE
ORGANIC WASTE TRUCK
AUGER SCREEN SORTS
COMPOSTABLE
MATERIAL
PROCESSED MATERIAL
COLLECTED
ORGANIC, NUTRIENT-RICH
COMPOST IS PRODUCED
IN 60 DAYS
FINAL PRODUCT IS AVAILABLE
FOR USE IN LOCAL COMMUNITIES
AND AGRICULTURE
PICKING STATION REMOVES
NONCOMPOSTABLE MATERIAL
New Era of Composting
in California
The Athens Covered Aerated Static Pile
(CASP) Composting Process
50-60%
MOISTURE
131.F / 72 HOURS
30 DAYS
Covered Aerated Static Pile (CASP) Composting
The CASP is an advanced system of composting that:
Dramatically speeds up the composting process
Creates high-quality compost
Diverts at least 85% of organic waste from landfills
The CASP system converts organic material rapidly without physical manipulation during primary composting. The
blended mixture is placed on perforated piping, providing air circulation for controlled aeration. Also, it works well for processing wet materials and large volumes.
Thanks to the CASP system, American Organics can
convert organic material into compost in about onethird the time of traditional methods. Currently, American Organics can process 460 tons a day; that capacity is
expected to grow to 700 tons per day by the end of 2020.
Also, it removes tons of greenhouse gases annually.
Recognizing the environmental benefits of the facility, CalRecyle provided funding for the project. The facility is estimated to reduce thousands of metric tons of
greenhouse gases annually by diverting organic waste
from landfills.
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TABLE OF CONTENTS
Organics Material Composted as Diversion
Not all certified compostable items will compost and
break down as fully or quickly as needed. Green waste,
grass clippings, food waste, fiber, paper, and cardboard all convert to compost, break down quickly in any composting operation. Still, bio-plastics take much longer, and even then, many do not always compost. The time factor is key.
Some studies have shown that these materials take up
to 3x longer to breakdown in the same process, which
means a composter would need to wait 3x longer to finish composting their other feedstock while waiting for the
bio-plastics to catch up to the decomposition of the other materials. In theory, requiring three times the capacity or space.
Again, not all certified items will compost. This is because certification standards test compostability in laboratory conditions. Those conditions are not always replicated
in real-world facilities, which means they do not always compost. The result is a finished compost that is
contaminated with flakes of plastic. There are CalRecycle standards regarding contamination in finished material, and that standard is difficult to meet when accepting bioplastics.
Even if bio-plastics composted 100% in standard facilities, sorting would be a huge challenge. Bio-plastics look very similar to standard plastics, which must be removed during processing. When bio-plastics and standard plastics make their way into the same inbound load, they must all be
pulled or picked as trash because the sorters cannot
differentiate the two at the speed required to process
economically.
Bio-plastics are not certified organic input amd must be removed if any composter desires to market their material as OMRI or CDFA-certified.
Organics Material Marketing
American Organics currently ships 90% of its finished
material, compost, to large agricultural growers and
farming operations. The end material is also very desirable and beneficial to homeowners or back-yard farmers and
landscapers. Still, it is not a larger portion of the business due to the American Organics facility’s geographic nature.
The area has a dry-hot arid climate and lack of resources in the land, which has led to little market and category development in terms of agriculture or back-yard farming in the area.
The end-users are reached and managed by specialized
distributors who act as the trusted advisor to the growing operations. Distributors are utilized because they increase reach and frequency and represent many different essential products desired by the end-user, which endears them to the consumer. American Organics has 5-year distributor
agreements with two such distributors, and via their large network of sales representatives, we can reach over 90% of the participants in the category via their team. We
have a dedicated sales manager who interfaces with the
distributor representatives supplying them the resources required to achieve sales.
The average dollar per ton received for the sale of organics material is between $5.00-7.00/yard.
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D2. OPERATIONS PLAN
Investing in the Future of Recycling in Ventura County
For more than 60 years, Athens Services has proudly served Southern California, from the hills of Ventura County to the South Bay beaches, from Hollywood's bustling heart to the High Desert's vast spaces. Athens invests in the communities we serve to build safe, healthy, and sustainable environments. We are honored for the opportunity of becoming Thousand Oak's waste and recycling partner.
Today, Athens has a sincere interest in partnering with Ventura County, which is why we have submitted a proposal to become Thousand Oaks' partner. Additionally, we have also submitted a bid to develop a new green and organics waste processing facility in Moorpark, and are currently in discussion to expand our Santa Paula Facility.
Recycling in Ventura County may include:
Building these facilities will create jobs, boost the local economy, and help the environment.
Expanding Athens’ Santa Paula Facility
Athens Services currently leases a hauling facility in Santa Paula, Ca. We hold the first right of refusal that gives us the option to enter into a purchase agreement with the property owner. Additionally, the property has a conditional use permit PROJECT NO. 2012-CUP-03 to develop a transfer station at the location. We are actively negotiating with the landowner to purchase and develop the Santa Paula facility.
The plans for this site include parking for the Thousand Oaks Collection Vehicles. A maintenance building would house support services such as vehicle washing, maintenance, and repair. Also onsite would be CNG fueling stations for Athens' near-zero emissions trucks, and potentially a public CNG fueling facility. Athens is also considering building a processing and transfer station on the Santa Paula site to reduce truck traffic, wear-and-tear on roadways, and emissions. A site plan of the Santa Paula Facility with the proposed enhancements is included on the following page.
Building these facilities will create jobs, boost the local economy, and help the environment.
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TABLE OF CONTENTS
JRMA 2020 All Rights Reserved © Santa Paula, CA
Hauling and Processing Facility
Athens Services Job No. 5678
08.25.2020 A1.1
N
REFERENCE
NORTH
N
TRUE
NORTH
SCALE: 1"=50'-0"
CONCEPTUAL SITE PLAN
REPAIR BAY 1
REPAIR BAY 2
REPAIR BAY 3
WELD & TIRE BAY
PM BAY
PROCESSING/
TRANSFER
FACILITY
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Site Plan of
Santa Paula
Facility
AR001382
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Engineered Compost Systems, Inc. shall the contents be revealed in any manner to anyone unless written permission is obtained from This drawing is the property of ECS and shall not be used, copied or reproduced in whole or in part, nor PROPRIETARY INFORMATION
NO REVISION
C O M P O S T S Y S T E M S
E N G I N E E R E D
4211 24th Avenue West - Seattle, WA 98199
7 206.634.2625 ) 206.634.1309 www.compostsystems.com
E S
3 PLACE DECIMALS: ±
2 PLACE DECIMALS: ±
ANGLES: ±
FRACTIONS: ±
TOLERANCES
UNLESS OTHERWISE SPECIFIED
THIRD ANGLE PROJECTION
ALL DIMS ARE IN INCHES
DO NOT SCALE DRAWING
PROJECT:
SCALE:
DATE:
DWG. NO:
CHCKD:
DRAWN: TITLE:
B
SIZE
OF SHT:
REV:
VENTURA COUNTY
SITE LAYOUT
P2-VENTURA-G01 2
13 NTS
28 JULY 2020 P2-VENTURA
AEM
BP
xx
xx
xx
xx
AEM FAN GROUP RESIZING & CAPACITY MODIFICATIONS PER FEEDBACK FROM ATHENS 1 8/5/2020
FINAL PRODUCT STORAGE
AREA 1
50,000 CY CAPACITY
COLLECTION POND
SURFACE WATER
85,000 SQ FT
SITE FOOTPRINT
APPROX. 50 ACRES
POSITIVE PRIMARY CASP + CURING TURNED WINDROWS
PLAN VIEW
203,398 TPY CAPACITY
32 PRIMARY ZONES, 36 CURING ZONES
*PRELIMINARY
SCHEMATIC,
NOT FOR
CONSTRUCTION
FINAL PRODUCT STORAGE
AREA 2
50,000 CY CAPACITY
PRE- & POST-PROCESSING,
VARIOUS FACILITY FUNCTIONS AREA
500,000 SQ FT.
940'
590'
510'
30'
AISLE
PRIMARY
FAN GROUP 1
PRIMARY
FAN GROUP 2
PRIMARY
FAN GROUP 3
PRIMARY
FAN GROUP 4
CURING STORAGE &
SCREENING AREA
190,000 SQ FT
50,000 CY CAPACITY
CURING AREA 1
TURNED WINDROWS
1 - 9
CURING AREA 2
TURNED WINDROWS
10 - 18
CURING AREA 3
TURNED WINDROWS
1 - 9
CURING AREA 1
TURNED WINDROWS
1 - 9
TYP
300'
30'
LOAD OUT ZONE
500'
375'
30' AISLE
275'
30'
AISLE
TYP
350'
30' AISLE
484'
30' AISLE
30'
AISLE
40' AISLE
TYP
550'
40' AISLE
270'
TYP
330'
AEM ADDED BULLETED NOTES TO POST- & PRE-PROCESSING AREA 2 8/6/2020 • ADMINISTRATION FACILITIES/SCALE
• PROCESSING BUILDING
• GRINDING OPERATION
• MAINTENANCE YARD
Site Plan for Ventura Composting Facility
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TABLE OF CONTENTS
A New Era of Processing Organics in Moorpark
Athens has proposed to the County of Ventura, Public Works Agency, Water and Sanitation Department to develop a new organic materials processing facility in Moorpark to serve the region. Currently, trucks hauling bio-solids from Ventura County must travel up to 120 miles each way.
The Moorpark facility would have advanced features such as closed aerated static pile (CASP) composting. CASP systems produce high-quality compost from organic waste in half the time of windrow processing. And, composting organic materials creates 70% fewer greenhouse gases than shipping it to landfills. A site plan of the proposed facility is included on the previous page.
Establishing a Presence in Thousand Oaks
Alternatively, Athens would be willing to meet and confer with City staff to find and develop a suitable site in the area.
Athens would commit to making an investment in building and operating a facility in or around the Thousand Oaks area within three years of contract implementation.
Our goal is to be a service provider you can count on and a partner contributing to the community's betterment. If Athens is honored with the privilege of becoming the City of Thousand Oaks' service provider, we are open to discussing these options further with the City. We stand ready to support Thousand Oaks in any way we can to maintain a high quality of life by exceeding environmental compliance goals and supporting local economic development.
GARY CLIFFORD
Executive Vice President
“For the last 60 years, Athens Services has been familyowned and operated. Today, we are focused on delivering exceptional service, by hiring and developing the best people, while fostering a safe, healthy, and sustainable environment.” AR001384
110
D2. OPERATIONS PLAN
Disposal
Facilities
Calabasas
Landfill
Toland Road
Landfill
Del Norte
Recycling &
Transfer Station
Sun Valley Crown Recycling Blossom Valley
Organics - South
Owner Los Angeles County
Sanitation District
Ventura Regional
Sanitation District City of Oxnard Athens Services Athens Services Sun Valley Address
5300 Lost Hills
Road, Agoura Hills,
CA 91301
3500 Toland Road,
Santa Paula, CA
93060
111 S Del Norte
Rd, Oxnard 93030
11121 Pendleton St.
Sun Valley, CA
91352
9147 De Garmo,
Sun Valley, CA
91352
6061 North
Wheeler Ridge
Road, Lamont CA
93241
Distance from the
center of the City 9.3 miles 28.9 miles 19.5 miles 36 miles 36 miles 107 miles Materials Accepted Trash Trash Recycling Recycling Green waste, trash, C&D
Green and organics
waste
Recovery Rates
(net of residual) N/A N/A 90% 90% 89.49% N/A
Contamination N/A N/A 10% 10% 10.51% N/A
Operating Hours
Monday –
Saturday:
8:00 AM – 5:00
PM
Monday – Friday:
9:00 AM – 2:30
PM
Monday –
Saturday:
5:30 AM – 5:00
PM
Monday – Saturday:
6:00 AM – 12:00
AM
Monday – Saturday
3:00 AM – 5:00
PM
Saturdays 7:00AM
– 3:00 PM
24 hours per day
Materials
Marketed or Sold N/A N/A Bid Process Bid Process Bid Process N/A Contingencies for
Changes in Market N/A N/A
Landfilled/
Incineration/
Storage
N/A
Landfilled/
Incineration/
Storage
N/A
Average $/ton for
sale of materials N/A N/A N/A N/A
Weighted average
of all commodities
sold in 2020 is
~$100/ton
Based on gate
rates
Permitted Capacity 3,500 TPD 1,500 TPD 2,779 TPD 1,500 TPD 6,700 TPD N/A Ability to serve
City’s volumes
over the term of
the agreement
Yes Yes Yes Yes Yes Yes
Disposal Facilities
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TABLE OF CONTENTS
Facility Name Owner Address Distance from the
Center of the City
Customer Service Vincent Yard Athens Services 5355 Vincent Ave., Irwindale, CA 91706 57 miles
Local Customer
Service Center
Thousand Oaks
Sustainability Center Athens Services 2251 E. Thousand Oaks Blvd., Thousand Oaks, CA 91762 0 miles Hauling Yard Athens Santa Paula Yard Tim Finnigan 121 N. Ojai St., Santa Paula, CA 93060 29 miles
Container Maintenance Peoria Yard DCT Peoria Street LLC 11266 Peoria St., Sun Valley, CA 91352 36 miles
Roll-off Yard Los Angeles North Yard Athens Services 12303 Montague St., Pacoima, CA 91331 34 miles
Corporate Office City of Industry Athens Services 14048 Valley Blvd., La Puente, CA 91746 58 miles
Recycling Facility Sun Valley MRF Athens Services 11121 Pendleton St., Sun Valley, CA 91352 36 miles
Athens Services Facilities
Take a video tour of Athens'
facilities here.
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D2. OPERATIONS PLAN
Safety First, Always!
Safety is paramount to exceptional customer service, and at Athens, Safety is First, Always! Athens is committed to providing a safe work environment for employees, customers, and the communities we serve.
Before operating company equipment, employees must meet the company requirements associated with drug and alcohol use, household hazardous waste, and requirements related to Athens’ health and safety management procedures. The Appendix Section of this proposal includes the Athens Drug and Alcohol Policy, Household Hazardous Waste, and Health & Safety Management Procedures. Athens is renowned for its impeccable safety record. Municipalities, OSHA, and California Highway Patrol have recognized Athens as a safety leader in waste and recycling collections.
At Athens, safety is everyone’s job. We make it a priority to ensure that everyone goes home safely every day. From the time an employee walks into the facility to the time they return to the yard in an Athens vehicle, team members take every precaution to secure our communities’ safety. “It’s about creating a safety-first culture where we focus on doing the right thing always.” Jaime Britt, Director of Safety. In Thousand Oaks, we will also put safety first.
Experience Modified Rate (EMR) has a strong impact
on business. It represents a number used by insurance
companies to gauge both past cost of injuries and future chances of risk. Athens’ 2020 EMR of 0.78 represents
superior safety performance compared to the 1.0 industry standard. The Athens “Be A Safety Star” safety program
helps eliminate hazards and prevents injuries, ultimately contributing to our low EMR. Additionally, Athens has
dedicated workers compensation claims managers and a
three-point return-to-work program. These components
have successfully reduced lost-time injuries and enabled employees to receive proper treatment promptly.
Total Recordable Injury Rate (TRIR): The TRIR for
Athens in 2019 YTD is 2.87. The following list below
provides a five-year history of Athens TRIR at the Los
Angeles North Yard.
Also included in the Appendix is a copy of the most recent workers’ compensation Annual Rating Endorsement
that shows the most recent experience modifier rate for Athens.
Safety Data
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TABLE OF CONTENTS
Sun Valley MRF Safety Record
In 2018, Athens launched a company-wide initiative to put safety first, the “Be A Star” program, which has become a core foundational component. While Athens launched the company-wide initiative in 2018, the Sun Valley Materials Recovery Facility was already hyper-focused on safety since 2016. The result was nearly four (4) years, or 1,422 days to be exact, without an employee work-stop injury - an incredible achievement considering that the waste industry is one of America’s top 10 most dangerous jobs.
“A key step in creating an effective safety culture is for all 1,700 Athens employees to be involved and engaged,” says Director of Safety Jaime Britt. As part of his safety monitoring, Jaime regularly conducts facility walk-throughs, sometimes without a safety vest, to test how far into the facility he can get before someone stops him, offers a safety vest, and redirects him a safe zone.
“I have yet to make it more than a few steps before someone stops me,” Jaime says. “As you walk through our facilities, everyone is aware, and everyone looks out for each other, from the managers to the floor sorters. We all have a stake in safety.”
He challenges assumptions that safety is due to luck. “Safety is about continuous improvement of our environment and our people,” Britt says. “It’s about creating a safety-first culture where we focus on doing the right thing always. Because of everyone’s focus on safety, the Sun Valley MRF has achieved more than 1,000 days without an employee work-stop injury.
“At every sorting station, Athens employees have access to a stop button,” says Johnnie Stevenson, General Manager, who oversees the SV MRF operations. “If they see something hazardous, unsafe, or something that may cause injury, they have the autonomy to stop the sorting belt.” With several years of waste and recycling experience, Johnnie is no stranger to the safety challenges of the industry.
“This means stopping the entire workflow, ultimately impacting production. While this may decrease production rates, it fosters a safety culture, which sets Athens apart from other MRF operators.” The MRF’s success and incredible safety record are attributed and focus on The Athens Way’s core principles. The Sun Valley MRF is truly a Safety Star.
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D2. OPERATIONS PLAN
Drug and Alcohol Policy
Athens is committed to protecting the safety, health,
and well-being of its employees and the public from
the adverse effects of drug and alcohol abuse. This
commitment extends to vehicle operators who perform
safety-sensitive functions regulated by Federal Motor
Carrier Safety Administration (FMCSA) rules on drug and alcohol abuse on behalf of Athens.
Consistent with this commitment, Athens' policy is
to provide a workplace free of drugs and alcohol. All
drivers are encouraged and expected to report to their
supervisor any information regarding the use of controlled substances, alcohol, or any other substance that may
affect an individual’s safe performance of his or her job responsibilities.
Household Hazardous Waste
Many products found in your home are potentially hazardous substances. Because of their chemical nature, they can
poison, erode, explode, or ignite when mishandled. When discarded, they are considered household hazardous
waste.
Since they may threaten human health or the environment when inappropriately disposed of, household hazardous
waste is not exempt from California Hazardous Waste
Laws. It is illegal to dispose of household hazardous waste in the trash, down a storm drain, or on the ground.
Athens has instructed employees regarding the prohibition against handling or transporting particular liquid or solid waste materials while servicing the company’s waste
disposal routes. Waste materials include motor oil, paints in liquid form, radiator fluid, discarded car batteries, and other liquid and solid waste materials.
These materials are sometimes referred to as “hazardous substances” or “toxic waste.” Employees are aware to
never knowingly take any such waste materials or place
them in any dumpsite. Drivers must immediately report
containers contaminated with hazardous waste to their
superior and record the contamination as a service
exception using the Mobile-Pak tablet. Any deviation or failure to abide by these rules and company policies could result in dismissal from work.
Materials Recovery Facility – Hazardous Waste
Screening Program
Loads delivered to the MRF are screened for hazardous
wastes. Drivers and sorters are trained to recognize
concealed hazardous materials and how to handle
properly.
Once identified, local enforcement and regulatory agencies are immediately notified, and we store these materials
properly, e.g., in the hazardous waste containment
shed, specifically designed for the storage of hazardous materials. See Materials Recovery Facility Hazardous
Material Storage for more information.
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These materials are handled in accordance with the latest regulations governing the handling of such material.
The employee who discovers the material must complete a Report of Waste Inspection form. A supervisor reviews the substance and form. Supervisory or administrative personnel are responsible for attempting to locate the source.
Incidents of unlawful disposal of prohibited items are reported to the Local Enforcement Agency monthly.
Contracts with customers who dispose of hazardous materials may be terminated and reported to officials. An employee who knowingly accepts hazardous waste is issued a written warning followed by other disciplinary action for a repeat offense.
The following agencies are notified at once of any incidents of illegal hazardous materials disposal:
Material Recovery Facility Hazardous Material Storage
If the sorting and supervisory crews encounter unidentifiable materials in the processing of waste, the substances are isolated in an enclosed container. The container must be fully enclosed, lockable, and placed in a ventilated hazardous waste containment shed, designed to store hazardous materials until supervisory personnel can properly identify it. If the material is determined to be hazardous, or potentially hazardous, it is placed in the containment shed. Suppose the material is adjudged not to be hazardous. In that case, it is worked back into the waste stream and either recycled, if appropriate, or transported with residual materials to appropriate disposal facilities.
Suppose supervisory personnel cannot identify the material and suspect that it may be hazardous. In that case, supervisory personnel are required to call the appropriate hazardous waste remediation or environmental remediation and hauling companies to request that they respond with a mobile materials identification laboratory. If the materials are determined at that point to be hazardous, then measures are taken to follow normal protocols for reporting, isolation of materials, and storage pending appropriate removal by a licensed hauler.
Health and Safety Management Procedures
We at Athens are committed to our employees’ safety and health and know that our strength as a company is only as good as the strength of each individual. We will strive to place safety and health above all else and involve workers at every level in establishing, implementing, and evaluating our efforts.
Department Contact Information
Duty officer, Los Angeles County Fire Department, Health Hazardous Materials Division (323) 890-4045 Environmental Crimes Division, Los Angeles County District Attorney (213) 257-2474 California Highway Patrol (213) 744-2331
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The written Injury and Illness Prevention Program is intended to reduce the severity of job-related illnesses and injuries at Athens. We intend to comply with the requirements of California laws and Section 3203 of the General Industry Safety Orders.
Our commitment to safety and health shows in every decision we make and every action we take, which is why we’ve established workplace objectives for injury and illness prevention. The Injury and Illness Prevention Program is administered and coordinated by Jaime Britt, CSP, MS, Director of Safety.
Jaime is responsible for setting up and managing the program so that managers, supervisors, and employees know what Athens expects. He has the authority (delegated ability to take action) to promptly carry out his duties so that progress is made to meet program goals. He is also provided with sufficient resources, information, and training to meet those responsibilities.
Jaime has examined our existing policies and practices to ensure that they encourage and do not discourage reporting and participation in our program. In this way, early reporting of injuries, illnesses, and hazards and meaningful employee engagement in the program are more likely to occur.
Reporting injuries, illnesses, and risks is especially important because the program’s success depends on such reporting.
The Safety Director reviews incentive programs to ensure that they are designed to reward safe work practices, such as active participation in the program, the identification of hazards in the workplace, and the reporting of the early signs and symptoms of illnesses.
Our goal is to eliminate any potential obstructions that may damage the vehicle, container, or customer property. Safety First, Always!
Monitoring and Reporting
Athens Services utilizes its Soft-Pak customer database to monitor and report AB 341, AB 939, AB 1594, AB 1826, and SB 1383 activity. Utilizing customized tracking codes specific to Thousand Oaks, Athens will monitor outreach and education activity and incidents of contamination and overfilled containers. The data collected can be reported to the City staff quarterly through the City of Thousand Oaks’ Waste Reporting System.
Outreach and education activity includes:
Waste assessments
Site visits
Town hall meetings
Virtual Events
Training
Today, Athens works closely with local municipalities and CalRecycle to track and report outreach and education. Using Athens’ fully customized recycling coordinator mobile application, Athens can quickly and accurately report site visits, waste assessments, and service level adjustments in our Soft-Pak database.
D2. OPERATIONS PLAN
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Service Complaints and Disputes
Athens also tracks and reports service recipient complaints and dispute resolutions. Each complaint or service inquiry is documented in Soft-Pak as a permanent note. The notes can be accessed to generate monthly, quarterly, or yearly reports. The data collected will be utilized to report activity back to the City, which will be electronically transmitted using the City’s Waste Reporting System.
Contamination and Overfill
Contamination and overfilled occurrences are reported by Athens drivers using the Mobile-Pak technology described in section D3. Customer Service, Monitoring Collection
and Contamination.
Athens has a successful record of accomplishment for
tracking, assessing, and adjusting customer service levels to avoid contamination and overfilled containers. Our
number one objective for tracking these occurrences is
to provide exceptional services by proactively reporting occurrences, assessing waste streams, and making
service recommendations to prevent future occurrences.
Reporting Tonnage
To report tonnage collected, processed, and recycled, and residue disposed of, Athens will collect data from the City of Thousand Oaks dedicated routes and the materials
collected. These materials are not commingled with the
materials from any other jurisdiction.
When the Thousand Oaks collection route materials arrive at the disposal or processing facility, it is weighed and documented on weight tickets that bear the jurisdiction and are recorded in our scale system database.
Using data from the recycling coordinator mobile
application, Soft-Pak database, and the scale system,
Athens will report to the City monthly, quarterly, and
annually utilizing the Waste Reporting System as required.
Including in the Appendix Section of this proposal are
various examples of AB 341, AB 1826, AB 939, and
jurisdiction tonnage reports for the City’s consideration.
Christina Duong, Sr. Compliance Manager, will manage
regulatory and Compliance Reporting for the City of
Thousand Oaks. In collaboration with our Outreach and
Education team, Customer Service, and Operations, the
Athens Team will work closely to monitor and track AB
341, AB 939, AB 1594, AB 1826, and SB 1383 activity,
report outreach, site visits, contamination, and overflow issues quarterly using the City’s designated Waste
Reporting System. Christina will collaborate with City
staff to cross-train on City software, including the Waste Reporting System.
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MICHELLE PARIAS
Recycling Coordinator
Athens Team Member Since 2017
ATHENS EMPLOYEE PROFILE
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D. TECHNICAL
D3. CUSTOMER SERVICE PLAN