Thousand Oaks City Council
March 24, 2026

1896 16.01.2 Large Items. Vehicles used for Collection of Large Items may not use compactor 1897 mechanisms or mechanical handling equipment that may damage reusable goods or release Freon or other 1898 gases from pressurized appliances.
1899 16.01.3 Collection Vehicles. Contractor must use new Collection Vehicles at the start of 1900 this Agreement and may not use any Collection Vehicle that is more than ten (10) years old during the term 1901 of the Agreement. Collection Vehicles must utilize low carbon (“alternative”) fuel, which must be renewable 1902 natural gas or electric unless otherwise authorized by the City. If during the term of the Franchise Agreement, 1903 new technologies are available such as hybrid or electric powered collection vehicles, the City or the 1904 Contractor may request/negotiate implementation of such new collection vehicles, with a corresponding 1905 change to the Maximum Service Rates to reflect additional cost or savings. During the Term, to the extent 1906 required by law, Contractor shall provide its Collection Vehicles to be in full compliance with all Applicable 1907 Laws, including State and Federal clean air requirements that are adopted or proposed to be adopted, 1908 including, but not limited to, the California Air Resources Board Heavy Duty Engine Standards as currently 1909 proposed to be contained in California Code of Regulations, title 13, sections 2020 et seq., the Federal 1910 EPA’s Highway Diesel Fuel Sulfur regulations and all other applicable air pollution control laws. 1911 16.01.4 Collection Vehicle Technology. Contractor must use Collection Vehicles fitted with 1912 GPS tracking devices that can be used to record start and stop times, vehicle locations, and maximum 1913 speed. Contractor shall furnish to the City at no additional cost or expense any software and equipment 1914 necessary for City to track the location of Collection Vehicles in real time and to generate reports as needed. 1915 Collection Vehicles must also be fitted with cameras that are programmed to take photos, date and location 1916 stamped, to document violations, including contamination, overfilling, and lids not closed. GPS and camera 1917 data must be accessible by City.
1918 16.01.5 Collection Vehicle Size Limitations / Overweigh Vehicle Charge. Contractor may 1919 not use any Collection Vehicle in violation of weight limitations in Applicable Law. The Contractor may 1920 exceed the Collection Vehicle size limitation for a limited time due to extraordinary circumstances or 1921 conditions with the prior written consent of the Agreement Administrator. The limited time may not exceed 1922 120 days. Contractor must report all instances of overweight vehicles to City monthly as part of its quarterly 1923 Franchise Fee submittal described in Section 3.06.2, and as part of its Annual Reports to the City described 1924 in Section 20.03.2. Contractor may be assessed administrative charges as specified in Exhibit 9 as a result 1925 of exceeding an overweight vehicle rate of five percent (5.00%) in any Calendar Year during the term of the 1926 Agreement. The overweight vehicle rate will be calculated as the total number of overweight Collection 1927 Vehicle instances during the Calendar Year, divided by the total number of Collection Vehicle loads 1928 transported during the Calendar Year. Prior to collecting administrative charges for overweight vehicles, the 1929 City shall afford Contractor a reasonable opportunity to provide the Agreement Administrator documentation 1930 of the extraordinary circumstance that caused the overweight vehicles. Extraordinary circumstances in this 1931 particular case include, but may be limited to, heavy rains or high winds that caused excess Green Waste 1932 to be generated, rain to accumulate in open Collection Containers, or normal Collection routes to be delayed 1933 or shortened to extreme weather conditions. The Agreement Administrator shall have authority to consider 1934 Contractor’s documentation and uphold and collect the assessed charge, to reduce the charge, or waive 1935 and dismiss the charge. The Agreement Administrator shall also have the authority to waive charges in 1936 advance of an anticipated, or in response to and actual, emergency event.

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1937 16.01.6 Registration; Inspection. All vehicles used by Contractor in providing Collection 1938 Services under this Agreement, except those vehicles used solely on Contractor’s premises, are to be 1939 registered with the California Department of Motor Vehicles. In addition, each such vehicle must be inspected 1940 by the California Highway Patrol in accordance with Applicable Law. Within two (2) Work Days of a request 1941 from the Agreement Administrator, Contractor must provide City a copy of its vehicle maintenance log and 1942 any safety compliance report, including, but not limited to, any report issued under California Vehicle Code 1943 sections 34500 and following, as well as the biennial “BIT” inspections conducted by the California Highway 1944 Patrol.
1945 16.01.7 Safety Markings. All Collection equipment used by Contractor must have 1946 appropriate safety markings including, but not limited to, highway lighting, flashing and warning lights, 1947 clearance lights, and warning flags. All such safety markings must be in accordance with the requirements 1948 of the California Vehicle Code, as may be amended from time to time. 1949 16.01.8 Vehicle Signage and Painting. Collection Vehicles must be painted and numbered 1950 without repetition and must have Contractor's name, Contractor’s customer service telephone number, and 1951 the number of the vehicle painted in letters of contrasting color, at least four (4) inches high, on each side 1952 and the rear of each vehicle. No advertising is permitted other than the name of Contractor, its logo and 1953 registered service marks, except promotional advertisement of the Recyclable Materials and Organic Waste 1954 programs, which is encouraged. City to approve any promotional material of the Recyclable Materials and 1955 Organic Waste Programs affixed to or painted on Contractor’s Collection Vehicles and may require such 1956 promotion to be utilized from time to time in order to encourage correct recycling, reduce contamination, and 1957 provide relevant education. Contractor must repaint all vehicles (including vehicles striping) during the term 1958 of this Agreement on a frequency as necessary to maintain a positive public image as reasonably determined 1959 by the Agreement Administrator, but not less often than once every five years beginning January 1, 2022. 1960 16.01.9 Bin and Roll-off Signage, Painting, and Cleaning. All metal bins and Roll-offs of 1961 any service type furnished by Contractor must be either painted or galvanized. All metal or plastic bins and 1962 Roll-offs must display Contractor’s name, Contractor’s customer service telephone number, and the number 1963 of the Bin or Roll-off and must be kept in a clean and sanitary condition. Bins and Roll-offs should be free of 1964 dents and newly painted at the start of this Agreement, and painted as needed to maintain an orderly 1965 appearance throughout the term of the Agreement, but not less frequently than once every three years. Bins 1966 and Roll-offs may be subject to periodic, unscheduled inspections by City and determination as to sanitary 1967 condition will be made by City.
1968 16.02 Vehicle Certification. For each Collection Vehicle used in the performance of services 1969 under this Agreement, Contractor must obtain a certificate of compliance (smog check) issued pursuant to 1970 Part 5 of Division 26 of the California Health and Safety Code (Section 43000 and following) and regulations 1971 promulgated thereunder and/or a safety compliance report issued pursuant to Division 14.8 of the California 1972 Vehicle Code (Section 34500 and following) and the regulations promulgated thereunder, as applicable to 1973 the vehicle. Contractor must maintain copies of such certificates and reports and must make such certificates 1974 and reports available for inspection upon request by the Agreement Administrator. 1975 16.02.1 No later than January 1, 2022, Contractor must submit to the Agreement 1976 Administrator verification that each of the Contractor’s Collection Vehicles has passed the California Heavy 1977 Duty Vehicle Inspection. Thereafter, Contractor must cause each vehicle in Contractor’s Collection fleet to AR000073
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1978 be tested annually in the California Heavy Duty Inspection Program and must, upon request, submit written 1979 verification to City within ten (10) Work Days of the completion of such test. Contractor may not use any 1980 vehicle that does not pass such inspection.
1981 16.03 Equipment Maintenance. Contractor must maintain Collection equipment in a clean 1982 condition and in good repair at all times. All parts and systems of the Collection equipment must operate 1983 properly and be maintained in a condition satisfactory to City. Contractor must wash all Collection Vehicles 1984 at least once a week.
1985 16.04 Maintenance Log. Contractor must maintain a maintenance log for all Collection Vehicles. 1986 The log must at all times be accessible to City by physical inspection upon request of Agreement 1987 Administrator, and must show, at a minimum, each vehicle Contractor assigned identification number, date 1988 purchased or initial lease, dates of performance of routine maintenance, dates of performance of any 1989 additional maintenance, and description of additional maintenance performed. 1990 16.05 Equipment Inventory. On or before January 1, 2022 Contractor shall provide to City an 1991 inventory of Collection Vehicles and major equipment used by Contractor for Collection or transportation 1992 and performance of services under this Agreement. The inventory must indicate each Collection Vehicle by 1993 Contractor assigned identification number, DMV license number, the age of the chassis and body, type of 1994 fuel used, the type and capacity of each vehicle, the number of vehicles by type, the date of acquisition, the 1995 decibel rating and the maintenance and rebuild status. Contractor must submit to the Agreement 1996 Administrator, either by fax or e-mail, an updated inventory annually to the City or more often at the request 1997 of the Agreement Administrator. Each inventory must also include the tare weight of each vehicle as 1998 determined by weighing at a certified scale used by Contractor. Each vehicle inventory must be accompanied 1999 by a certification signed by Contractor that all Collection Vehicles meet the requirements of this Agreement. 2000 16.06 Reserve Equipment. Contractor shall have available to it, at all times, reserve Collection 2001 equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve 2002 equipment must correspond in size and capacity to the equipment used by the Contractor to perform the 2003 contractual duties.
2004 Article 17. Contractor’s Office
2005 17.01 Contractor’s Office. Contractor shall maintain an office or call center where calls and 2006 complaints can be received within Ventura County. Such office must be equipped with enough telephones 2007 that all Collection Service-related calls received during normal business hours are answered by an employee 2008 within five (5) rings. The office must have responsible persons in charge during Collection hours and must 2009 be open during such normal business hours, 8:00 a.m. to 5:00 p.m. on Monday through Friday. Contractor 2010 must provide either a local or toll-free telephone number that connects to the call center, and a telephone 2011 answering service or mechanical device to receive Service Recipient inquiries during those times when the 2012 office is closed. Calls received after normal business hours must be addressed the next Work Day morning. 2013 If call center is not local to Ventura County, Contractor must also maintain a local office within Ventura 2014 County where Contractor can be reached during such normal business hours, 8:00 a.m. to 5:00 p.m. on 2015 Monday through Friday.
2016 17.01.1 Emergency Contact. Contractor must provide the Agreement Administrator with an 2017 emergency phone number where the Contractor can be reached outside of the required office hours.

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2018 17.01.2 Multilingual/TDD Service. Contractor must at all times maintain the capability of 2019 responding to telephone calls in English and such other languages as City may direct. Contractor must at 2020 all times maintain the capability of responding to telephone calls through Telecommunications Device for the 2021 Deaf (TDD) Services.
2022 17.01.3 Service Recipient Calls. During office hours, Contractor must maintain a telephone 2023 answering system capable of accepting at least five (5) incoming calls at one time. Contractor must record 2024 all calls including any inquiries, service requests and complaints into a customer service log. 2025 17.01.4 All incoming calls will be answered at the local office or call center within 5 rings. 2026 Any call “on-hold” in excess of 1.5 minutes must have the option to remain “on-hold” or request a “call-back” 2027 from a customer service representative. Contractor’s customer service representatives must return Service 2028 Recipient calls. For all messages left before 3:00 p.m., all “call backs” must be attempted a minimum of one 2029 time prior to 5:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call backs” must be 2030 attempted a minimum of one time prior to noon the next Work Day. Contractor must make minimum of three 2031 (3) attempts within one (1) Work Day of the receipt of the call. If Contractor is unable to reach the Service 2032 Recipient on the next Work Day, Contractor must send a postcard to the Service Recipient on the second 2033 Work Day after the call was received, indicating that the Contractor has attempted to return the call. 2034 Article 18. Contractor Support Services
2035 18.01 Sustainability/Compliance Representative. Contractor will hire staff, including at least one 2036 dedicated full-time Sustainability/Compliance Representative, to conduct site visits and provide outreach 2037 and education in support of meeting Franchise and CalRecycle Diversion requirements and to meet State 2038 mandates associated with AB 939, AB 341, AB 1826, AB 827, AB 1594, SB 1016, and SB 1383, and all 2039 amendments and related subsequent legislation. The Sustainability/Compliance Representative shall be 2040 available as needed to meet with the City and conduct site visits to implement Recycling and Organics 2041 programs in the Service Area at least four days a week throughout the year. 2042 18.02 Sustainability and Compliance Plan. Contractor, at its own expense, must prepare, submit 2043 and implement an annual (Calendar Year) Sustainability and Compliance Plan (“Plan”), which will guide 2044 Contractor’s staffs’ work efforts. This Plan will include measures to meet diversion targets, increase 2045 diversion, and increase participation of Service Recipients in recycling and organics diversion programs, 2046 and should target certain Recyclable Materials or “problem” areas, including recycling and organics sorting 2047 and contamination, within Contractor’s Service Area where improvements can be maximized. Planned 2048 outreach and education services, and outreach materials should be included as part of the Plan and 2049 updated annually. Targets of outreach should be based on local trends and recycling patterns from data 2050 obtained by both the City and Contractor. Contractor will maintain current and state-of-the-art public 2051 outreach and education services throughout the term of this Agreement by providing outreach materials to 2052 Service Recipients electronically (via email and social media). Contractor must submit first year draft Plan 2053 to the City prior to the start of this Agreement and by August 1st each year thereafter for the term of the 2054 Agreement. City review and provide revisions to draft Plan within thirty (30) days of receipt. Contractor must 2055 revise and submit final Plan to City by April 1, 2022 for first year and thence by November 1st each year 2056 thereafter for the term of the Agreement. Contractor’s Plan is provided in Exhibit 12. Contractor will be 2057 required to expend at least seventy-five thousand dollars ($75,000) per year (as adjusted annually by the AR000075
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2058 CPI Adjustment), for the development of the Plan and its implementation, which may include the annual 2059 subscription cost for the City’s Waste Reporting System but may not include personnel costs associated 2060 with the Sustainability/Compliance Representative. The Sustainability and Compliance Plan must include 2061 the following:
2062 18.02.1. City-specific website. Contractor shall maintain a City-specific website that 2063 fully explains the Contractor’s services and rates, the diversion options available, and allows Service 2064 Recipients to submit service changes, inquiries, complaints or queries. The website must describe and 2065 promote the use of the available Recyclable Materials and Organics services. Contractor’s local website 2066 must provide information specific to the City’s programs. Contractor will ensure that information provided 2067 on the website is maintained and up-to-date. Content will include proper container set out, educational 2068 materials, newsletters and program descriptions.
2069 18.02.2. Recycling resources. Contractor shall maintain accurate list of recyclable 2070 materials on its website, and promote proper recycling to all Service Recipients. Contractor shall consult, 2071 collaborate, and coordinate its recycling outreach and educational materials and activities with the City and 2072 incorporate the City’s input on the Contractor’s recycling resources and programs. 2073 18.02.3. School education and outreach. Contractor shall develop and utilize a 2074 program to educate on proper recycling that offers tools to assist with proper recycling for all ages. 2075 Educational information should include brochures, school resources such as recycling curriculums, kid’s 2076 activity flyers, posters, myth busters, and recycling art activities. Contractor shall develop and distribute 2077 educational material, and conduct onsite outreach annually to all school campuses in the franchise area, 2078 including those in the Conejo Valley Unified School District, private schools, and California Lutheran 2079 University. Materials must be approved by City before distribution. Examples include: recyclable materials 2080 list, recycling tips, battery and bulb education, food waste collection and donation, and HHW education.

Educational material shall be distributed to campuses by mail and/or in person on or before September 30 2081 th annually, and site visits must be completed by November 30th 2082 . 2083 18.02.4. MOR Compliance Notices. Contractor shall send Mandatory Organics 2084 Recycling (MOR) compliance notices quarterly to all eligible Commercial entities and MFDs/MXDs that do 2085 not subscribe to organics collection service with the Contractor, and/or do not provide an alternate method 2086 for diverting organic waste, in conformance with SB 1383 and AB 1826. These notices shall also notify 2087 businesses of requirements under AB 827. Contractor shall mail notifications quarterly on or before the last 2088 day of the month following the end of the quarter. 2089 18.02.5. MCR Compliance Notices. Contractor shall send Mandatory Commercial 2090 Recycling (MCR) compliance notices quarterly to all eligible Commercial entities and MFD’s that do not 2091 subscribe to recycling collection service with the Contractor, and/or do not provide an alternate method for 2092 diverting recyclable materials, in conformance with AB 341. These notices shall also notify businesses of 2093 requirements under AB 827. Contractor shall mail notifications quarterly on or before the last day of the 2094 month following the end of the quarter.
2095 18.02.6. MOR Site Visits. Contractor shall conduct site visits to all eligible 2096 Commercial entities and MFDs/MXDs once per year for the first three years and thereafter every other year 2097 for businesses that subscribe to Organics Collection Service and every year for businesses that do not AR000076
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2098 subscribe to organics collection service in conformance with SB 1383 and AB 1826. Contractor shall conduct visits on or before June 30th 2099 .
2100 18.02.7. MCR Site Visits. Contractor shall conduct site visits to all eligible 2101 Commercial entities and MFDs/MXDs once per year for the first three years and thereafter every other year 2102 for businesses that subscribe to Recycling Collection Service and every year for businesses do not 2103 subscribe to Recycling Collection Service with the Contractor. Contractor shall conduct visits on or before June 30th 2104 .
2105 18.02.8. Waste Audits. Contractor shall complete Recycling and Solid Waste audits 2106 for twenty (20) Commercial or MFD/MXD Service Recipients per month and provide recommendations to 2107 customers on how to improve overall resource efficiency. 2108 18.02.9. Compliance Reporting. Contractor shall report contaminations and 2109 overage issues via the City’s Waste Reporting System. 2110 18.02.10. Right-sizing containers. Contractor must right-size Collection Containers 2111 to maximize diversion from SFD, MFD/MXD and Commercial Service Recipients. 2112 18.02.11. Education and Outreach materials. Contractor must implement public 2113 education and outreach in conformance with applicable laws (e.g. SB 1383, AB 1826, AB 827, AB 939, AB 2114 341, AB 1594, etc.) and in coordination with the City. Contractor shall attend public events and host booths 2115 to promote recycling education and awareness. Contractor will work with City to identify which special 2116 events will be attended. Contractor, together with City, shall work with local media to ensure information on 2117 new programs, events, recycling, organics etc. is communicated to the community. Contractor shall use a 2118 variety of options such as local paper, news, websites, Homeowners Associations, schools and civic groups 2119 to distribute information and education about City solid waste and recycling programs, and events. 2120 Contractor shall distribute educational material to Service Recipients a minimum of once a quarter by mail 2121 or electronically. These materials should include tips on recycling properly, use of organics containers, 2122 composting, battery and electronics education, prevention of contamination issues, proper Collection 2123 Container placement, resource information, and HHW education. 2124 18.02.12. Service Recipient Personnel Training. Contractor shall advise and 2125 educate appropriate personnel (management, employees, janitors, etc.) at MFD/MXD and Commercial 2126 Service Units on methods and recommendations to increase recycling and decrease landfilling including 2127 best practices for recycling, waste reduction and availability and use of in-house recycling containers. 2128 18.02.13. Available Services Notice and Information. At least annually Contractor 2129 must publish and distribute (by mail or electronically) a notice to all Service Units regarding the full range 2130 of services offered. The notice must contain at a minimum (i) definitions of the materials to be Collected, 2131 (ii) procedures for setting out materials, (iii) the days when Garbage Collection Services, Recycling 2132 Services, and Organic Waste Collection Services will be provided, (iv) Contractor’s local customer service 2133 phone number, (v) instructions on the proper filling of Containers, (vi) instructions as to what materials may 2134 or may not be placed in Recyclable Materials or Organic Waste Containers, (vii) how to select container 2135 sizes to maximize diversion, (viii) participation in recycling and organics programs, (ix) the fees for overage 2136 and contamination in the event of non-compliance, (x) the availability of on-premises Collection Services, 2137 including the availability of no-charge on-premises Collection Services for qualified persons, (xi) Large AR000077
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2138 Items Collection Services, (xii) HHW Services, and (xiii) the dates and locations of Free Landfill Days. The 2139 notice must be provided in English, and other languages as directed by the City, and must be distributed 2140 by Contractor no later than February 1st of each year. 2141 18.02.14. Approach to meeting City’s diversion requirements. Contractor must 2142 document approach to meeting City’s diversion requirements by specific diversion program type (SFD, 2143 MFD, Commercial, Recyclable Material, Organic Waste, Bulky Waste, etc.) and must be tied to both specific 2144 and public education programs. This must include an implementation schedule showing the specific 2145 programs and tasks, milestones, and time frames for meeting the diversion requirements. 2146 18.02.15. Tonnage table. Contractor must provide as part of the Plan, a tonnage 2147 table segregated by SFD, MFD/MXD, Commercial, and Additional Services that estimates tonnages for 2148 Recyclable Material and Organic Waste delivered and processed, and the estimated residual tonnages for 2149 each calendar year of the Franchise Agreement.
2150 18.02.16. Environmental Stewardship. Contractor must describe all environmental 2151 management policies and activities related to the solid waste collection service, including the use of 2152 alternative fuel vehicles, reduction of air emissions and wear and tear on the City’s streets, use of recycled 2153 products throughout operations, internal waste reduction and reuse protocol, water and resource 2154 conservation activities within facilities (design, construction and operation), compliance with laws governing 2155 e-waste, HHW, and u-waste, and use of non-toxic products when possible. 2156 18.03 News Media Relations. Contractor will work with local media to ensure information is 2157 communicated to community (new programs, events, recycling information, etc.). Contractor to use options, 2158 such as; local Newspaper, Radio/TV News outlets, Websites and Social Media. Contractor will notify the 2159 City Representative by e-mail or phone of all requests for news media interviews related to the services 2160 covered under this Franchise Agreement within one (1) Work Day of Contractor’s receipt of the request. 2161 When practicable, before responding to any inquiries involving controversial issues or any issues likely to 2162 affect participation or customer’s perception of services, Contractor will discuss Contractor’s proposed 2163 response with the City Agreement Administrator.
2164 18.05 Annual Recycling Awards. Contractor will recognize outstanding participation in Recycling 2165 and/or Organic Waste programs by identifying “recycling all-stars” for recognition at a City Council meeting 2166 during each November, beginning November 2022.
2167 18.06. News Media Requests. Contractor will notify the Agreement Administrator by e-mail or 2168 phone of all requests for news media interviews related to the services covered under this Agreement within 2169 one (1) Work Day of Contractor’s receipt of the request. When practicable, before responding to any 2170 inquiries involving controversial issues or any issues likely to affect participation or Service Recipient’s 2171 perception of services, Contractor will discuss Contractor’s proposed response with the Agreement 2172 Administrator.
2173 i. Copies of draft news releases or proposed trade journal articles that use the name 2174 of City or relate to the services provided hereunder must be submitted to the Agreement Administrator for 2175 prior review and approval at least five (5) working days in advance of release, except where Contractor is 2176 required by any law or regulation to submit materials to any regulatory agency in a shorter period of time, AR000078
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2177 in which case Contractor must submit such materials to City simultaneously with Contractor’s submittal to 2178 such regulatory agency.
2179 ii. Copies of articles resulting from media interviews or news releases that use the 2180 name of City or relate to the services provided hereunder must be provided to the City within five (5) days 2181 after publication.
2182 18.07. Acceptable Materials Labeling. Contractor must affix to each Recycling and Organics 2183 Collection Container a sticker that clearly lists Acceptable materials to be placed in these containers. 2184 Stickers must be replaced annually and include any updates in the list of Acceptable materials (Exhibit 6). 2185 18.08. Mulch or Compost Delivery. At no cost to the City, Contractor must provide City with mulch 2186 or compost materials (i.e., “Recovered Organic Materials”) at a volume to allow the City to comply with SB 2187 1383. Contractor must deliver mulch or compost materials at a time and location mutually agreeable 2188 between the City and Contractor. Delivered mulch or compost can be in bulk form or bagged. 2189 18.09. Edible Food Recovery Support. At no cost to the City, Contractor must provide support to 2190 the City’s Edible Food Recovery program as required under SB 1383. Contractor support may include 2191 educating commercial edible food generators, providing records of site visits, conducting education efforts, 2192 and providing lists of food recovery organizations. Contractor will assist the City in conducting Food Waste 2193 and Green Waste surveys and diversion programs by providing accurate and timely service data, 2194 conducting site visits, and distributing materials. 2195 18.010. Programs and Services. Contractor must provide additional educational and outreach 2196 services and programs as requested by City at a price to be mutually agreed upon between the Contractor 2197 and the Agreement Administrator. In the event Contractor and the Agreement Administrator cannot reach 2198 a mutually agreed upon price for the requested service or program, City has the right to procure the service 2199 of other vendors or contractors to provide the requested service. 2200 18.011. Transition Plan. Contractor must adhere to the approved Transition Plan in Exhibit 10 that 2201 describes the timeline, milestones and schedule of actions/events for the provision of new services. 2202 Beginning on the Effective Date and for the following twelve (12) months, the Contractor must meet with 2203 key City staff on a monthly basis to review, at a minimum, program performance, current and anticipated 2204 activities, specific outreach performed to promote high participation in diversion programs, ability for Service 2205 Recipients to change service levels, awareness of and participation in Bulky Waste Collection, methods to 2206 monitor contamination, Service Recipient service messaging on diversion programs. Starting in January 2207 2023, at the City’s option, the frequency of meetings may be reduced. 2208 18.012. Operations Plans. Contractor must adhere to the Operations Plans attached as Exhibits 13 2209 – 15 that present the specific collection and processing programs that will be implemented in the City. 2210 i. Collection Service Operations Plan. See Exhibit 13. 2211 ii. Street Sweeping Operations Plan. See Exhibit 14. 2212 iii. HHW Home Collection Operations Plan. See Exhibit 15.

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2213 Article 19. Emergency Service
2214 19.01 Revised Services During an Emergency. In the event of a major storm, earthquake, fire, 2215 natural disaster, or other such event, the Agreement Administrator may grant the Contractor a variance from 2216 regular routes and schedules, which will not be withheld unreasonably. As soon as practicable after such 2217 event, Contractor must advise the Agreement Administrator when it is anticipated that normal routes and 2218 schedules can be resumed. The Agreement Administrator will make an effort through the local news media 2219 to inform the public when regular services may be resumed. The clean-up from some events may require 2220 that Contractor hire additional equipment, employ additional personnel, or work existing personnel on 2221 overtime hours to clean debris resulting from the event. Contractor will receive additional compensation, 2222 above the normal compensation contained in this Agreement, to cover the costs of rental equipment, 2223 additional personnel, overtime hours and other documented expenses based on the rates set forth in Exhibit 2224 1 provided Contractor has first secured written authorization and approval from City through the Agreement 2225 Administrator. City will be given equal priority and access to resources as with other franchise jurisdictions 2226 held by Contractor or its affiliates.
2227 19.02 Disaster Recovery Support. In the event of a tornado, major storm, earthquake, fire, natural 2228 disaster, or other such event, Contractor agrees to provide disaster recovery support to a reasonable degree, 2229 upon request by Agreement Administrator. This may include additional hauling of debris, special handling 2230 such as burrito wrapping, temporary storage of debris where feasible, additional disposal, use of different 2231 transfer and disposal facilities, and documentation of debris type, weight, and diversion. Contractor should 2232 follow protocol laid out in the County of Ventura’s Disaster Debris Plan (1999) and any subsequent County 2233 or City Disaster Debris Plans, as applied to solid waste hauling and handling. 2234 Article 20. Record Keeping and Reporting Requirements 2235 20.01 Record Keeping. Notwithstanding Article 45 herein:
2236 20.01.1 Accounting Records. Contractor must maintain full, complete and separate 2237 financial, statistical and accounting records, pertaining to cash, billing, and provisions of all Collection 2238 Services, prepared on an accrual basis in accordance with generally accepted accounting principles. Such 2239 records will be subject to audit, copy, and inspection for the purposes set forth in Section 15.02.3. Gross 2240 receipts derived from provision of the Collection Services, whether such services are performed by 2241 Contractor or by a subcontractor or subcontractors, will be recorded as revenues in the accounts of 2242 Contractor. The Contractor shall keep and preserve, during the Term of this Agreement, and for a period of 2243 not less than four (4) years following expiration or other termination hereof, full, complete and accurate 2244 records, including all cash, billing and disposal records, as indicated in the Agreement. 2245 1. City reserves the right to request audited, reviewed, or compiled financial 2246 statements prepared by an independent Certified Public Accountant, or as may be provided by Contractor 2247 or its parent company. In the event that Contractor does not maintain separate financial or accounting 2248 records prepared specifically for services provided under this Agreement, Contractor may use industry 2249 standard allocation methods to provide financial information as applicable to the service provided under this 2250 Agreement.
2251 20.01.2 Agreement Materials Records. Contractor must maintain records of the quantities 2252 of (i) Residential, MFD/MXD and Commercial Solid Waste Collected and disposed under the terms of this AR000080
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2253 Agreement, (ii) Recyclable Materials, by type, Collected, purchased, processed, sold, donated or given for 2254 no compensation, and residue disposed under the terms of this Agreement, and (iii) Organic Waste by type, 2255 Collected, purchased, processed, sold, donated or given for no compensation, and residue disposed under 2256 the terms of this Agreement
2257 20.01.3 Other Records. Contractor must maintain all other records reasonably related to 2258 provision of Collection Services, whether or not specified in this Agreement. 2259 20.01.4 Report Format. All reports to be submitted in a format approved by the City, 2260 including electronic data submission in the City’s Waste Reporting System and in a format specified by the 2261 City.
2262 20.02 Quarterly Reporting.
2263 20.02.1 General. Quarterly reports must be submitted no later than 5 p.m. PT on the last 2264 day of the month following the end of Quarter in which the receipts are collected and must be provided 2265 electronically using software acceptable to the City. If the last day of the month falls on a day that City is 2266 closed or a holiday, then the report will be due on the next business day. Failure to submit complete quarterly 2267 reporting by the due date will result in penalties as specified in Exhibit 9. 2268 20.02.2 City Reports. Quarterly reports to City must include:
2269 1. Franchise Fee and Solid Waste Management Fee Payment Reporting. 2270 The payment report must include an accounting of Contractor’s Gross Revenues received during the 2271 preceding quarter, and the calculated Franchise Fee and Solid Waste Management Fee. 2272 2. Franchised Tonnage and Service Data. Contractor must report the number 2273 of unique Residential accounts serviced, the number of unique Commercial and MFD/MXD accounts 2274 serviced, tonnage of Garbage, Recyclable Materials and Organic Waste collected and processed for 2275 diversion broken down by Container type, Residual amounts from Recycling and Organic Waste diversion 2276 operations that are landfilled. Quantities should be broken down by SFD, MFD/MXD, Commercial, and City 2277 Service Collection Services. MXD properties must have tonnage assigned appropriately to Residential and 2278 Commercial generators.
2279 3. Overweight Vehicle Reporting. The quarterly report must include a 2280 summary total of all instances of overweight Collection Vehicles. This summary must include the number of 2281 overweight vehicle instances expressed as a percentage of the total number of Collection Vehicle loads 2282 transported during the reported quarter.
2283 4. Non-Collection. The quarterly report must include a summary of each 2284 Service Unit receiving a Non-Collection Notice in the previous quarter along with a description for the Non2285 Collection Notice. 2286 5. On-hold. The quarterly report must include each Service Unit that was not 2287 billed in the previous quarter due to vacation hold, vacancy etc. 2288 6. Collection Overage Charges. The quarterly report must include each 2289 Service Unit incurring a charge for a Solid Waste Overage in the previous quarter. 2290 7. Contamination Reporting. To the extent required by Applicable Law, the 2291 quarterly report must include a summary of all instances of qualifying contamination under the procedures 2292 in Section 3.10. This summary must include the total number of accounts where contamination occurred, AR000081
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2293 the total number of Contamination Violation Notices issued by Contractor to Service Recipients, a list of 2294 accounts where such notices occurred, and the total number of instances where Collection Container size 2295 or Collection frequency was increased specifically due to contamination. Within twenty (20) Work Days of 2296 request by City, Contractor will provide copies of the Contamination Violation Notices and the digital 2297 documentation of contamination.
2298 8. Service Recipient Complaint Log. The quarterly report must include the 2299 Service Recipient call log collected from the previous quarter as required in Section 17.01 of this Agreement. 2300 20.03 Annual Reporting.
2301 20.03.1 General. An annual report must be submitted no later than 5 p.m. PT on April 1, 2023 and each April 1st thereafter for the previous Calendar Year. If April 1st 2302 falls on a day that City is closed, 2303 then the report will be due on the next business day. Annual reports must be submitted in hard copy and 2304 must also be provided electronically in software acceptable to the City. Failure to submit complete quarterly 2305 by the due date will result in penalties as specified in Exhibit 9. 2306 20.03.2 City Reports. Annual reports to City must include:
2307 1. Financial Report. Contractor must prepare an annual Financial Report for 2308 submittal to the City. At a minimum, the Financial Report must include the number of SFD Service Units, 2309 Commercial and MFD/MXD Service Units provided with Collection Services by Service Type, container size, 2310 frequency of service and current billing rate including any additional services, the Contractor’s gross billing 2311 and amount collected for each type of Service Unit, and the amount received for the sale of Recyclable 2312 Materials.
2313 2. Financial Statements. Contractor must submit annual financial statements 2314 for the local operation. Statements need not be reviewed or audited statements. 2315 3. Annual Sustainability and Compliance Report. Contractor must complete 2316 and submit data sections within their Sustainability and Compliance Plan to document education and 2317 outreach conducted, public event participation, school visits, compliance notices mailed, site visits, waste 2318 audits completed, information distributed, and media used, and community events hosted. This must include 2319 public education activities undertaken during the year, including distribution of bill inserts, collection 2320 notification tags, community information and events, tours and other activities related to the provision of 2321 Collection Services, and must discuss the impact of these activities on recycling program participation and 2322 include amounts collected from SFD, MFD/MXD and Commercial Service Units. The report should include 2323 a complete list of all non-exempt commercial accounts, which includes each non-exempt account’s status 2324 as a “covered generator” under AB 341, AB 1826 and SB 1383, the date and status of Contractor’s outreach 2325 efforts at each non-exempt account, and the current level of Recycling and Organics program participation 2326 at each non-exempt account.
2327 4. Summary of Programs. An analysis of any Recycling and Organic Waste 2328 Collection, processing and marketing issues or conditions (such as participation, setouts, contamination, 2329 etc.) and possible solutions, discussed separately for SFD and Commercial programs. 2330 5. Solid Waste Data. The number of SFD, MFD/MXD and Commercial 2331 Service Units and the number of Collection Containers distributed by size and Service Unit type.

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2332 6. Waste Characterization Data. A breakdown of Residential and 2333 Commercial waste (Garbage, Recycling, and Organics) by material type as per CalRecycle material 2334 classifications.
2335 7. Recycling Data. Gross tons Collected daily on average by material type by 2336 route for SFD and Commercial Recycling service, with map of routes. The average participation rates by 2337 quarter relative to the total number of Service Units by Service Unit type. Indicate, by material type (and 2338 grade where appropriate), annual totals of Recyclable Materials processed including facility name and 2339 location, average cost or price received per ton and total recycling cost or revenue received for the year. 2340 Indicate any quantities, by material type, donated or otherwise disbursed without compensation. Indicate 2341 number of Recycling Collection Containers distributed by size and Service Unit type. Also provide annual 2342 totals and location for residue disposed.
2343 8. Organic Waste Data. Include average daily gross tons Collected by route, 2344 separated by Green Waste and Food Waste, with map of routes. Include the total number of generators that 2345 receive each type of Organic Waste Collection Service provided by the Contractor. Indicate average daily 2346 number of set-outs by route. Indicate average participation rates relative to the total number of Service Units 2347 in terms of weekly set-out counts. Indicate number of Organic Waste Collection Containers distributed by 2348 size and Service Unit type. Indicate, by material type, annual totals of Organic Materials processed including 2349 facility name and location, average cost or price received per ton and total organics cost or revenue received 2350 for the year. Provide totals and location for Residue Disposed. Include the number of route reviews 2351 conducted for prohibited contaminants and the number of Non-Collection Notices issued to Service 2352 Recipients.
2353 9. Customer Service Log. A copy of the customer service log, including a 2354 summary of the type and number of complaints and their resolution. Copies of a written record of all calls 2355 related to missed pickups and responses to such calls. 2356 10. Green Pages. A copy of Contractor’s most recent “Green Pages” (i.e., 2357 customer call center “cheat sheet”) for the City of Thousand Oaks, or the equivalent information used by 2358 customer service representatives if the “Green Pages” are renamed or otherwise reworked during the term 2359 of this Agreement.
2360 11. Overweight Vehicle Data. A summary of all instances of overweight 2361 Collection Vehicles. This summary must also include the number of overweight vehicle instances as a 2362 percentage of the total number of Collection Vehicle loads transported during the Calendar Year. 2363 12. Summary Narrative. A summary narrative of problems encountered with 2364 Collection and processing activities and actions taken. Indicate type and number of Non-Collection Notices 2365 left at Service Recipient locations. Indicate instances of property damage or injury, significant changes in 2366 operation, market factors, publicity conducted, needs for publicity. Include description of processed material 2367 loads rejected for sale, reason for rejection and disposition of load after rejection. 2368 13. Collection Container and Vehicle Inventory. An updated complete 2369 inventory of Collection Containers by type and size, and an updated complete inventory of Collection 2370 Vehicles including for each vehicle: truck number, route number, date purchased, vehicle type, tare weight, 2371 license plate number, fuel type and vehicle make and model.

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2372 14. Diversion Rate. Contractor must provide documentation acceptable to City 2373 in its reasonable judgment stating and supporting the Calendar Year’s Franchise Diversion Rate, as 2374 calculated in accordance with the provisions of Article 5. Any tonnages diverted and disposed from large 2375 venues and events during the reporting period will be counted towards the calculated diversion rate. 2376 15. AB 341, AB 1826, and SB 1383 Compliance Data. Contractor must report 2377 the total number of Commercial and MFD/MXD Service Units serviced and the number of containers, 2378 container sizes and frequency of collection for Garbage, Recyclable Materials and Organic Waste for each 2379 non-exempt Commercial and MFD/MXD Service Unit. Contractor must also provide the following information 2380 separately for both AB 341 and AB 1826:
2381 16. The total number of non-exempt Commercial and MFD/MXD Service Units 2382 that fall under the AB 341 or AB 1826 thresholds, and the total number of those non-exempt Commercial 2383 and MFD/MXD Service Units that are not subscribed to Commercial or MFD/MXD Recycling Collection 2384 Service or Commercial or MFD/MXD Organics Collection Service. 2385 17. A summary of the type of follow-up outreach that was provided to those 2386 non-exempt Commercial and MFD/MXD Service Units that are not subscribed to Commercial or MFD/MXD 2387 Recycling Collection Service or Commercial or MFD/MXD Organics Collection Service. 2388 20.04 Diversion Calculation and Data. By 5 p.m. PT on February 15, 2023 and annually thereafter 2389 during the term of this Agreement, Contractor must deliver to City, in the format specified by City, the 2390 Calendar Year’s Franchised Diversion Rate, as calculated in accordance with the provisions of Article 5. Any 2391 tonnages diverted and disposed from large venues and events during the reporting period will be counted 2392 towards the calculated diversion rate.
2393 20.05 CalRecycle Reports. Contractor will provide reasonable assistance to City in preparing 2394 annual reports to CalRecycle (the “Electronic Annual Report” or EAR), including but not limited to supplying 2395 required data for preparation of the reports, and completing all required data input in the Waste Reporting 2396 System.
2397 20.05.1 In the event that CalRecycle requires City to report an Implementation Schedule 2398 to comply with AB 341, AB 1826, SB 1383, SB 1594 and other Applicable Laws, Contractor will provide 2399 assistance to City in preparing a report, including Contractor’s policies and procedures related to compliance 2400 with AB 341, AB 1826, SB 1383, and other Applicable Laws and how recycling or organics are collected, a 2401 description of the geographic area, routes, list of addresses served and a method for tracking contamination, 2402 copies of route audits, copies of notice of contamination, copies of notices, violations, education and 2403 enforcement actions issued, and copies of educational materials, flyers, brochures, newsletters, website, 2404 and social media.
2405 20.06 Waste Characterization Audit. Contractor must conduct statistically-valid waste audits of 2406 Residential and Commercial Service Recipients’ waste once annually, including Recycling, Garbage, and 2407 Organic Waste, and provide characterization data to the City as part of its Annual Report (Section 20.03). 2408 Material types and guidance should follow CalRecycle requirements and/or recommendations. 2409 20.07 Additional Reporting. Contractor must furnish City with any additional reports as may 2410 reasonably be required, such reports to be prepared within a reasonable time following the reporting period.

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2411 Article 21. Nondiscrimination
2412 21.01 Nondiscrimination. In the performance of all work and services under this Agreement, 2413 Contractor may not discriminate against any person based on such person’s race, sex, color, national origin, 2414 religion, marital status or sexual orientation. Contractor must comply with all applicable local, State and 2415 Federal laws and regulations regarding nondiscrimination, including those prohibiting discrimination in 2416 employment.
2417 Article 22. Service Inquiries and Complaints
2418 22.01 Contractor’s Customer Service. All service inquiries and complaints will be directed to 2419 Contractor. A representative of Contractor must be available to receive the complaints during normal 2420 business hours. Contractor is required to utilize the City’s Customer Relationship Management System 2421 (CRMS) for handling of customer complaints received by the City for hauling, street sweeping, storm drain 2422 cleaning, and any other services under this Agreement. Contractor must participate in mandatory CRMS 2423 training before utilizing system. All service complaints will be handled by Contractor in a prompt and efficient 2424 manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between 2425 Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement 2426 Administrator.
2427 22.01.1 Contractor will utilize the Customer Service Log to maintain a record of all inquiries 2428 and complaints in a manner prescribed by City.
2429 22.01.2 For those complaints related to missed Collections, where Containers are properly 2430 and timely set out, that are received by 12:00 noon on a Work Day, Contractor will return to the Service Unit 2431 address and Collect the missed materials before leaving the Service Area for the day. For those complaints 2432 related to missed Collections that are received after 12:00 noon on a Work Day, Contractor will have until 2433 the end of the following Work Day to resolve the complaint. For those complaints related to repair or 2434 replacement of Collection Containers, the appropriate Sections of this Agreement will apply. 2435 22.01.3 Contractor agrees that it is in the best interest of City that all Residential Garbage, 2436 Recyclable Materials, and Organic Waste be collected on the scheduled Collection day. Accordingly, missed 2437 Collections will normally be Collected as set forth above regardless of the reason that the Collection was 2438 missed. However, in the event a Service Recipient requests missed Collection service more than two (2) 2439 times in any consecutive two (2) month period the Agreement Administrator will work with Contractor to 2440 determine an appropriate resolution to that situation. In the event Contractor believes any complaint to be 2441 without merit, Contractor will notify the Agreement Administrator, by e-mail. The Agreement Administrator 2442 will investigate all disputed complaints and render a decision. 2443 22.01.4 Contractor’s service and emergency telephone numbers must be accessible by a 2444 local (City) phone number or toll-free number. The service telephone number(s) must be listed in the area’s 2445 telephone directories under Contractor’s name in the White Pages and available through an online search 2446 and listed on the Contractor’s website.

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2447 Article 23. Quality of Performance of Contractor
2448 23.01 Intent. Contractor acknowledges and agrees that one of City’s primary goals in entering 2449 into this Agreement is to ensure that the Collection Services are of the highest caliber, that Service Recipient 2450 satisfaction remains at the highest level, that maximum diversion levels are achieved, and that materials 2451 Collected are put to the highest and best use to the extent possible. 2452 23.02 Service Supervisor. Contractor must assign a qualified supervisor to be in charge of the 2453 Collection Service within the Service Area and must provide the name of that person in writing to the 2454 Agreement Administrator within thirty (30) days prior to the effective date of this Agreement, and annually by January 1st 2455 of each subsequent Calendar Year of the term of this Agreement, and any other time the 2456 person in that position changes. The supervisor must be physically located in the Service Area and available 2457 to the Agreement Administrator through the use of telecommunication equipment at all times that Contractor 2458 is providing Collection Services. In the event the supervisor is unavailable due to illness or vacation, 2459 Contractor must designate an acceptable substitute who will be available and who has the authority to act 2460 in the same capacity as the supervisor.
2461 23.03 Agreement Manager. Contractor must designate an Agreement Manager and must provide 2462 the name of that person in writing to City within thirty (30) days prior to the effective date of this Agreement and annually by January 1st 2463 of each subsequent Calendar Year of this Agreement and any other time the 2464 person in that position changes. The Contract Manager must be available to the City through the use of 2465 telecommunications equipment at all times that Contractor is providing Collection Services in the Service 2466 Area. The Contract Manager must provide City with an emergency phone number where the Contract 2467 Manager can be reached outside of normal business hours. 2468 23.04 Administrative Charges and Penalties. Quality performance by the Contractor is of primary 2469 importance. In respect of this, Contractor agrees to pay City administrative charges and penalties as detailed 2470 in Exhibit 9 should Contractor fail to meet its responsibilities under this Agreement. Should Contractor be in 2471 breach of the requirements set forth in this Agreement, it is mutually understood and agreed that the public 2472 will necessarily suffer damages and that such damages, from the nature of the default in performance will 2473 be extremely difficult and impractical to fix. City finds, and the Contractor agrees, that as of the time of the 2474 execution of this Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages 2475 which will be incurred by City as a result of a breach by Contractor of its obligations under this Agreement. 2476 The factors relating to the impracticability of ascertaining damages include, but are not limited to, the fact 2477 that: (i) substantial damage results to members of the public who are denied services or denied quality or 2478 reliable service; (ii) such breaches cause inconvenience, anxiety, frustration and deprivation of the benefits 2479 of this Agreement to individual members of the general public for whose benefit this Agreement exists, in 2480 subjective ways and in varying degrees of intensity which are incapable of measurement in precise monetary 2481 terms; (iii) services might be available at substantially lower costs than alternative services, and the monetary 2482 loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in 2483 precise monetary terms; and (iv) the termination of this Agreement for such breaches, and other remedies 2484 are, at best, a means of future correction and not remedies which make the public whole for past breaches. 2485 23.05 Procedure for Review of Administrative Charges. The Agreement Administrator may 2486 assess administrative charges and penalties as specified in Exhibit 9 pursuant to this Agreement monthly.

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2487 At the end of each month during the term of this Agreement, the Agreement Administrator will issue a written 2488 notice to Contractor (“Notice of Assessment”) of the administrative charges assessed and the basis for each 2489 assessment.
2490 23.05.1 The assessment will become final unless, within ten (10) calendar days of the date 2491 of the notice of assessment, Contractor provides a written request for a meeting with the City Manager to 2492 present evidence that the assessment should not be made. 2493 23.05.2 The Agreement Administrator will schedule a meeting between Contractor and the 2494 City Manager as soon as reasonably possible after timely receipt of Contractor’s request. 2495 23.05.3 The City Manager will review Contractor’s evidence and render a decision 2496 sustaining or reversing the administrative charges as soon as reasonably possible after the meeting. Written 2497 notice of the decision will be provided to Contractor. 2498 23.05.4 In the event Contractor does not submit a written request for a meeting within ten 2499 (10) calendar days of the date of the Notice of Assessment, the Agreement Administrator’s determination 2500 will be final.
2501 23.05.5 City’s assessment or collection of administrative charges will not prevent City from 2502 exercising any other right or remedy, including the right to terminate this Agreement, for Contractor’s failure 2503 to perform the work and services in the manner set forth in this Agreement. 2504 23.06 Uncontrollable Circumstances.
2505 23.06.1 If either party is prevented from or delayed in performing its duties under this 2506 Agreement by circumstances beyond its control, whether or not foreseeable, including, without limitation, 2507 acts of terrorism, landslides, lightning, forest fires, storms, floods, severe weather, freezing, earthquakes, 2508 other natural disasters, the threat of such natural disasters, pandemics (or threat of same), quarantines, civil 2509 disturbances, acts of the public enemy, wars, blockades, public riots, strikes, lockouts, or other labor 2510 disturbances, acts of government or governmental restraint or other causes, whether of the kind enumerated 2511 or otherwise, that are not reasonably within the control of the affected party, then the affected party will be 2512 excused from performance hereunder during the period of such disability. 2513 23.06.2 The party claiming excuse from performance must promptly notify the other party 2514 when it learns of the existence of such cause, including the facts constituting such cause, and when such 2515 cause has terminated.
2516 23.06.3 The interruption or discontinuance of services by a party caused by circumstances 2517 outside of its control will not constitute a default under this Agreement. 2518 Article 24. Performance Bond
2519 24.01 Performance Bond. Within ten (10) Business Days from the date the City Council approves 2520 this Agreement, Contractor must furnish to City, and keep current, a performance bond, for the faithful 2521 performance of this Agreement and all obligations arising hereunder in an amount as follows:
2522 24.01.1 From July 1, 2020 and so long as this Agreement or any extension thereof remains 2523 in force, Contractor must maintain a performance bond in the amount of two million dollars ($2,000,000).

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2524 1. The performance bond must be executed by a surety company licensed 2525 to do business in the State of California; having an "A-" or better rating by A. M. Best or Standard and Poor; 2526 and included on the list of surety companies approved by the Treasurer of the United States. 2527 2. In the event City draws on the bond, all of City’s costs of collection and 2528 enforcement of the Bond, including reasonable attorney’s fees and costs, must be paid by Contractor. 2529 3. The Performance Bond must be renewed annually for the entire term of 2530 the Agreement and evidence must be provided to City annually. 2531 Article 25. Insurance
2532 25.01 Insurance Policies. Contractor must secure and maintain throughout the term of this 2533 Agreement insurance against claims for injuries to persons or damages to property which may arise from or 2534 in connection with Contractor’s performance of work or services under this Contract. Contractor’s 2535 performance of work or services includes performance by Contractor’s employees, agents, representatives 2536 and subcontractors.
2537 25.02 Minimum Scope of Insurance. Insurance coverage must be at least this broad:
2538 25.02.1 Insurance Services Office Form No. GL 0002 (Ed. 1/96) covering Comprehensive 2539 General Liability and Insurance Services Office Form No. GL 0404 covering Broad Form Comprehensive 2540 General Liability; or Insurance Services Office Commercial General Liability coverage (“occurrence” form 2541 CG 0001), including X, C, U where applicable.
2542 25.02.2 Insurance Services Office Form No.CA 0001 (Ed. 12/93) covering Automobile 2543 Liability, code 1 “any auto”, or code 2 “owned autos” and endorsement CA 0025. Coverage must also include 2544 code 8, “hired autos” and code 9 “non-owned autos”. 2545 25.02.3 Workers’ Compensation insurance as required by the California Labor Code and 2546 Employers Liability Insurance.
2547 25.02.4 Environmental Pollution Liability Insurance. 2548 25.03. Minimum Limits of Insurance. Contractor must maintain insurance limits no less than:
2549 25.03.1. Comprehensive General Liability: $3,000,000 combined single limit per occurrence 2550 for bodily injury, personal injury and property damage. If Commercial General Liability insurance with a 2551 general aggregate limit is used, either the general aggregate limit will apply separately to this Agreement 2552 or the general aggregate limit must be $5,000,000. 2553 25.03.2 Automobile Liability: $10,000,000 combined single limit per accident for bodily injury 2554 and property damage.
2555 25.03.3 Workers’ Compensation and Employers Liability: Workers’ Compensation limits as 2556 required by the California Labor Code and Employers Liability limits of $1,000,000 per accident. 2557 25.03.4 Environmental Pollution Liability: $3,000,000 per occurrence and $5,000,000 2558 aggregate, with five (5) years tail coverage. Coverage shall include bodily injury or property damage arising 2559 out of the actual, alleged or threatened discharge, dispersal, seepage, migration, release or escape of 2560 pollutants resulting from Contractor’s operations.

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2561 25.03.5 If Consultant maintains higher limits than the minimum shown above, the City 2562 requires and shall be entitled to coverage for the higher limits maintained by the Service Provider. Any 2563 available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be 2564 available to the City.
2565
2566 25.03 Deductibles and Self-Insured Retention. Any deductibles or self-insured retention must be 2567 declared to City’s risk manager. Should City form a reasonable belief that Contractor may be unable to pay 2568 any deductibles or self-insured retentions, Contractor must procure a bond guaranteeing payment of losses 2569 and related investigations, claim administration and defense expenses in an amount specified by City’s risk 2570 manager.
2571 25.04 Endorsements. The policies are to contain, or be endorsed to contain, the following 2572 provisions:
2573 25.04.1 General Liability, Automobile and Environmental Liability Coverage. 2574 1. City, its officers, employees, agents and contractors are to be covered as 2575 additional insureds as respects: Liability arising out of activities performed by, or on behalf of, Contractor; 2576 products and completed operations of Contractor; premises owned, leased or used by Contractor; and 2577 automobiles owned, leased, hired or borrowed by Contractor. The coverage must contain no special 2578 limitations on the scope of protection afforded to City, its officers, employees, agents and contractors. 2579 2. Contractor’s insurance coverage must be primary insurance as respects 2580 City, its officers, employees, agents and contractors. Any insurance, or self-insurance maintained by City, 2581 its officers, employees, agents or contractors will be in excess of Contractor’s insurance and will not 2582 contribute with it.
2583 3. Any failure to comply with reporting provisions of the policies will not affect 2584 coverage provided to City, its officers, employees, agents, or contractors. 2585 4. Coverage must State that Contractor’s insurance will apply separately to 2586 each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer’s 2587 liability.
2588 25.04.2 All Coverage. Each insurance policy required by this Agreement must be endorsed 2589 to State that coverage may not be canceled except after thirty (30) calendar days (ten (10) days in the event 2590 of cancellation for non-payment) prior written notice has been given to City. Moreover, Contractor will not 2591 order the cancellation of any required insurance policy or change in insurance policy limits without thirty (30) 2592 days prior written notice to City by Contractor.
2593 25.05 Acceptability of Insurers. Insurance is to be placed with insurers having an A.M. Best rating 2594 of A-/VII or better.
2595 25.06 Verification of Coverage. Contractor must furnish City with certificates of insurance and 2596 with original endorsements affecting coverage required by this Agreement. The certificates and endorsement 2597 for each insurance policy are to be signed by a person authorized by that insurer to bind coverage on its AR000089
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2598 behalf. Contractor must furnish City with a new certificate of insurance and endorsements on each renewal 2599 of coverage or change of insurers.
2600 25.06.1 Proof of insurance must be mailed to the following address or any subsequent 2601 address as may be directed by the City:
2602 City of Thousand Oaks Public Works Department
2603 Attn: Sustainability Division Manager
2604 2100 Thousand Oaks Blvd.
2605 Thousand Oaks, CA 91362
2606 25.07 Subcontractors. Contractor must include all subcontractors performing services in the City 2607 as insureds under its policies or subcontractors must obtain separate certificates and endorsements. 2608 25.08 Modification of Insurance Requirements. The insurance requirements provided in this 2609 Agreement may be modified or waived by City’s risk manager, in writing, upon the request of Contractor if 2610 City’s risk manager determines such modification or waiver is in the best interest of City considering all 2611 relevant factors, including exposure to City.
2612 25.09 Rights of Subrogation. All required insurance policies must preclude any underwriter's 2613 rights of recovery or subrogation against City with respect to matters related to Contractor’s performance of 2614 its obligations under this Agreement, with the express intention of the parties being that the required 2615 insurance coverage protects both parties as the primary coverage for any and all losses covered by the 2616 above-described insurance. Contractor must ensure that any companies issuing insurance to cover the 2617 requirements contained in this Agreement agree that they will have no recourse against City for payment or 2618 assessments in any form on any policy of insurance. The clauses ‘Other Insurance Provisions’ and ‘Insured 2619 Duties in the Event of an Occurrence, Claim or Suit’ as it appears in any policy of insurance in which City is 2620 named as an additional insured will not apply to City. 2621 25.10 Failure to maintain insurance. Should Contractor fail to obtain or maintain insurance as 2622 required by this Agreement, Contractor shall have 7 days to cure the defect, during which time City shall 2623 have the option, but not the obligation to, at Contractor's sole expense: (i) hire replacement waste hauler 2624 services to perform Contractor's tasks until insurance coverage is resumed; or (ii) obtain replacement 2625 insurance coverage during said cure period. Should Contractor fail to correct this defect, City shall have the 2626 option to terminate this Agreement immediately.
2627 Article 26. Hold Harmless and Indemnification
2628 26.01 Hold Harmless for Consultant's Damages. Contractor holds City, its elected officials, 2629 officers, agents, employees and volunteers, harmless from all of Contractor’s claims, demands, lawsuits, 2630 judgments, damages, losses, injuries or liability to Contractor, to Contractor’s employees, to Contractor’s 2631 contractors or subcontractors, or to the owners of Contractor’s firm, which damages, losses, injuries or 2632 liability occur during the work or services required under this Agreement, or performance of any activity or 2633 work required under this Agreement.
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2635 26.02 Defense and Indemnity of Third Party Claims/Liability. Contractor shall indemnify, defend 2636 with legal counsel approved by City, and hold harmless City, its officers, officials, employees and volunteers 2637 from and against all liability including, but not limited to, loss, damage, expense, cost (including without 2638 limitation reasonable legal counsel fees, expert fees and all other costs and fees of litigation) of every nature 2639 arising out of or in connection with Contractor’s negligence, recklessness or willful misconduct in the 2640 performance of work hereunder or its failure to comply with any of its obligations contained in the Agreement, 2641 except such loss or damage which is caused by the active negligence or willful misconduct of City. Should 2642 conflict of interest principles preclude a single legal counsel from representing both City and Contractor, or 2643 should City otherwise find Contractor’s legal counsel unacceptable, then Contractor shall reimburse City its 2644 costs of defense, including without limitation reasonable legal counsel fees, expert fees and all other costs 2645 and fees of litigation. The Contractor shall promptly pay City any final judgment rendered against City (and 2646 its officers, officials, employees and volunteers) with respect to claims determined by a trier of fact to have 2647 been the result of Contractor’s negligent, reckless or wrongful performance. It is expressly understood and 2648 agreed that the foregoing provisions are intended to be as broad and inclusive as is permitted by the law of 2649 the State of California and will survive termination of this Agreement. 2650 26.02.1 Contractor’s obligations under this section apply regardless of whether or not such 2651 claim, charge, damage, demand, action, proceeding, loss, stop notice, cost, expense, judgment, civil fine or 2652 penalty, or liability was caused in part or contributed to by an Indemnitee. However, without affecting the 2653 rights of City under any provision of this Agreement, Contractor shall not be required to indemnify and hold 2654 harmless City for liability attributable to the active negligence of City, provided such active negligence is 2655 determined by agreement between the parties or by findings of a court of competent jurisdiction. In instances 2656 where City is shown to have been actively negligent and where City’s active negligence accounts for only a 2657 percentage of the liability involved, the obligation of the Contractor will be for that entire portion or percentage 2658 of liability not attributable to the active negligence of City. 2659
2660 26.03 Nonwaiver. City does not waive, nor shall be deemed to have waived, any indemnity, 2661 defense or hold harmless rights under this section because of the acceptance by City, or the deposit with 2662 City, of any insurance certificates or policies described in Section 25. 2663
2664 26.04 Diversion Indemnification. Subject to the requirements of Public Resources Code section 2665 40059.1, which will control in the event of any conflict with the provisions of this Section, Contractor agrees 2666 to protect and defend City Indemnitees with counsel selected by Contractor and approved by City, to pay all 2667 attorneys’ fees, and to indemnify and hold City Indemnitees harmless from and against all fines or penalties 2668 imposed by the California Integrated Waste Management Board if the diversion goals specified in California 2669 Public Resources Code section 41780, as it may be amended, are not met by City with respect to the 2670 Materials Collected by Contractor and if the lack in meeting such goals are attributable to the failure of 2671 Contractor to implement and operate the recycling or diversion programs or undertake the related activities 2672 required by this Agreement. In the event CalRecycle provides an administrative process to challenge the 2673 imposition of a compliance order or a fine or fines, Contractor will be responsible for engaging any 2674 consultants or attorneys necessary to represent City in any challenge. Contractor will be responsible for the 2675 retention of and payment to any consultants engaged to perform waste generation studies (diversion and AR000091
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2676 disposal). All consultants and attorneys engaged hereunder are subject to the agreement of City and 2677 Contractor.
2678 26.05 Hazardous Substances Indemnification. Contractor agrees to indemnify, defend (with 2679 counsel reasonably approved by City), protect and hold harmless the City Indemnitees from and against any 2680 and all Claims of any kind whatsoever paid, suffered or incurred by or against the City Indemnitees resulting 2681 from any repair, cleanup, removal action or response action undertaken pursuant to CERCLA, the Health & 2682 Safety Code or other similar Federal, State or local law or regulation, with respect to Solid Waste or 2683 Household Hazardous Waste Collected and Disposed of by Contractor. The foregoing indemnity is intended 2684 to operate as an agreement pursuant to Section 107(e) of CERCLA and Section 25364 of the Health & 2685 Safety Code to defend, protect, hold harmless and indemnify the City Indemnitees from all forms of liability 2686 under CERCLA, the Health & Safety Code or other similar Federal, State or local law or regulation. 2687 26.06 Proposition 218 Release. City intends to comply with all applicable laws concerning the 2688 Maximum Service Rates provided under this Agreement. Upon thorough analysis, the parties have made a 2689 good faith determination that the Maximum Service Rates for the Solid Waste Collection Services provided 2690 under this Agreement are not subject to California Constitution Articles XIIIC and XIIID because, among 2691 other reasons, such services are provided by a private corporation and not by City pursuant to Article 5, 2692 Contractor independently establishes the rates for services within the limits established in this Agreement, 2693 the receipt of services is voluntary and not required of any property within City, and any owner or Service 2694 Recipient of property within City has the opportunity to avoid the services available under this Agreement 2695 either through self-hauling or use of property in such a manner that Solid Waste is not generated. 2696 Accordingly, Contractor agrees to hold harmless and release the City Indemnitees from and against any and 2697 all claims Contractor may have against the City Indemnitees resulting in any form from the Maximum Service 2698 Rates provided for under this Agreement or in connection with the application of California Constitution 2699 Article XIIIC and Article XIIID to the imposition, payment or collection of the rates under this Agreement. This 2700 Section will survive the expiration or termination of this Agreement for Claims arising prior to the expiration 2701 or termination of this Agreement.
2702 26.07 Consideration. It is specifically understood and agreed that the consideration inuring to 2703 Contractor for the execution of this Agreement consists of the promises, payments, covenants, rights and 2704 responsibilities contained in this Agreement.
2705 26.08 Obligation. This Agreement obligates Contractor to comply with the foregoing 2706 indemnification and release provisions; however, the collateral obligation of providing insurance must also 2707 be complied with as set forth in this Agreement.
2708 26.09 Subcontractors. Contractor must require all subcontractors performing work in the City to 2709 enter into a contract containing the provisions set forth in Section 25.01 in which contract the subcontractor 2710 fully indemnifies City in accordance with this Agreement. 2711 26.10 Exception. Notwithstanding other provisions of this Agreement, Contractor’s obligation to 2712 indemnify, hold harmless and defend City, its officers and employees will not extend to any loss, liability, 2713 penalty, damage, action or suit arising or resulting solely from acts or omissions constituting active 2714 negligence, willful misconduct, breach of this Agreement, or violation of law on the part of City, its officers or 2715 employees.

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2716 26.11 Damage by Contractor. If Contractor’s employees or subcontractors cause any injury, 2717 damage or loss to City property, including but not limited to City streets or curbs, excluding normal wear and 2718 tear, Contractor must reimburse City for City’s cost of repairing or replacing such injury, damage or loss. 2719 Such reimbursement is not in derogation of any right of City to be indemnified by Contractor for any such 2720 injury, damage or loss. With the prior written approval of City, Contractor may repair the damage at 2721 Contractor’s sole cost and expense. Any injury, damage or loss to private property caused by the negligent 2722 or willful acts or omissions of CONTRACTOR to private property must be repaired or replaced by 2723 CONTRACTOR at CONTRACTOR’S sole expense. Disputes between CONTRACTOR and its Service 2724 Recipients or private property owners as to damage to private property are civil matters and complaints of 2725 damage will be referred to CONTRACTOR as a matter within its sole responsibility and as a matter within 2726 the scope of Section 25.01 [Indemnification].
2727 Article 27. Default of Agreement
2728 27.01 Termination. City may cancel this Agreement, except as otherwise provided below in this 2729 Section, by giving Contractor thirty (30) calendar days advance written notice, to be served as provided in 2730 this Agreement, upon the happening of any one of the following events:
2731 27.01.1 Contractor takes the benefit of any present or future insolvency statute, or makes 2732 a general assignment for the benefit of creditors, or files a voluntary petition in bankruptcy (court) or a petition 2733 or answer seeking an arrangement for its reorganization or the readjustment of its indebtedness under the 2734 Federal bankruptcy laws or under any other law or statute of the United States or any State thereof, or 2735 consent to the appointment of a receiver, trustee or liquidator of all or substantially all of its property; or 2736 27.01.2 By order or decree of a court, Contractor is adjudged bankrupt or an order is made 2737 approving a petition filed by any of its creditors or by any of the stockholders of Contractor, seeking its 2738 reorganization or the readjustment of its indebtedness under the Federal bankruptcy laws or under any law 2739 or statute of the United States or of any State thereof, provided that if any such judgment or order is stayed 2740 or vacated within sixty (60) calendar days after the entry thereof, any notice of default will be and become 2741 null, void and of no effect; unless such stayed judgment or order is reinstated in which case, such default 2742 will be deemed immediate; or
2743 1. By, or pursuant to, or under the authority of any legislative act, resolution 2744 or rule or any order or decree of any court or governmental board, agency or officer having jurisdiction, a 2745 receiver, trustee or liquidator takes possession or control of all or substantially all of the property of 2746 Contractor, and such possession or control continues in effect for a period of sixty (60) calendar days; or 2747 27.01.3 Contractor has defaulted, by failing or refusing to pay in a timely manner the 2748 administrative charges or other monies due City and such default is not cured within thirty (30) calendar 2749 days of receipt of written notice by City to do so; or 2750 27.01.4 Contractor has defaulted by allowing any final judgment for the payment of money 2751 owed to City to stand against it unsatisfied and such default is not cured within thirty (30) calendar days of 2752 receipt of written notice by City to do so; or
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2753 27.01.5 In the event that the monies due City under Section 27.01.3 above or an unsatisfied 2754 final judgment under Section 27.01.4 above is the subject of a judicial proceeding, Contractor will not be in 2755 default if the sum of money is bonded. All bonds must be in the form acceptable to the City Attorney; or 2756 27.01.6 Contractor has defaulted, by failing or refusing to perform or observe the terms, 2757 conditions or covenants in this Agreement, including the maintenance of a performance bond in accordance 2758 with Article 24, or any of the rules and regulations promulgated by City pursuant thereto or has wrongfully 2759 failed or refused to comply with the instructions of the Agreement Administrator relative thereto and such 2760 default is not cured within thirty (30) calendar days of receipt of written notice by City to do so, or if by reason 2761 of the nature of such default, the same cannot be remedied within thirty (30) calendar days following receipt 2762 by Contractor of written demand from City to do so, Contractor fails to commence the remedy of such default 2763 within such thirty (30) calendar days following such written notice or having so commenced fails thereafter 2764 to continue with diligence the curing thereof (with Contractor having the burden of proof to demonstrate (a) 2765 that the default cannot be cured within thirty (30) calendar days, and (b) that it is proceeding with diligence 2766 to cure such default, and such default will be cured within a reasonable period of time). However, 2767 notwithstanding anything contained herein to the contrary, for the failure of Contractor to provide Collection 2768 Services for a period of three (3) consecutive Work Days, City may secure Contractor's records on the fourth 2769 (4th) Work Day in order to provide interim Collection services until such time as the matter is resolved and 2770 Contractor is again able to perform pursuant to this Agreement; provided, however, if Contractor is unable 2771 for any reason or cause to resume performance at the end of thirty (30) calendar days all liability of City 2772 under this Agreement to Contractor will cease and this Agreement may be terminated by City. 2773 27.02 Violations. Notwithstanding the foregoing and as supplemental and additional means of 2774 termination of this Agreement under this Article, in the event that Contractor's record of performance shows 2775 that Contractor has defaulted in the performance of any of the covenants and conditions required herein to 2776 be kept and performed by Contractor three (3) or more times in any twenty-four (24) month period, and 2777 regardless of whether the Contractor has corrected each individual condition of default, Contractor will be 2778 deemed a "habitual violator", will be deemed to have waived the right to any further notice or grace period 2779 to correct, and all such defaults will be considered cumulative and collectively will constitute a condition of 2780 irredeemable default. City will thereupon issue Contractor a final warning citing the circumstances therefore, 2781 and any single default by Contractor of whatever nature, subsequent to the occurrence of the last of such 2782 cumulative defaults, will be grounds for immediate termination of the Agreement. In the event of any such 2783 subsequent default, City may terminate this Agreement upon giving of written final notice to Contractor, such 2784 cancellation to be effective upon the date specified in City's written notice to Contractor, and all contractual 2785 fees due hereunder plus any and all charges and interest will be payable to such date, and Contractor will 2786 have no further rights hereunder. Immediately upon the specified date in such final notice Contractor must 2787 cease any further performance under this Agreement. 2788 27.03 Effective Date. In the event of any the events specified above, and except as otherwise 2789 provided in such subsections, termination will be effective upon the date specified in City's written notice to 2790 Contractor and upon such date this Agreement will be deemed immediately terminated and upon such 2791 termination, except for payment of services rendered up to and including the date of termination, all liability 2792 of City under this Agreement to Contractor will cease, and City will have the right to call the performance 2793 bond and will be free to negotiate with other contractors for the operation of interim and long-term Collection AR000094
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2794 Services. Contractor must reimburse City for all direct and indirect costs of providing any interim Collection 2795 Services as a result of Contractor’s default in this Agreement. 2796 27.04 Early Termination. Notwithstanding the provisions of Section 27.01.6 above, City may 2797 terminate this Agreement immediately upon notice to Contractor if Contractor offers or gives any gift to a 2798 City official or employee as prohibited by TOMC Section 1-10.12. For purposes of this section, a gift creating 2799 financial conflict shall be anything which would be considered reportable income under FPPC rules. 2800 27.05 Termination Cumulative. City’s right to terminate this Agreement is cumulative to any other 2801 rights and remedies provided by law or by this Agreement. 2802 27.06 Alternative Service. Should Contractor, for any reason, except the occurrence or existence 2803 of any of the events or conditions set forth in Section 23.06 [Uncontrollable Circumstances], refuse or be 2804 unable for a period of more than forty-eight (48) hours, to Collect a material portion or all of the Solid Waste 2805 which it is obligated under this Agreement to Collect, and as a result, Solid Waste should accumulate in City 2806 to such an extent, in such a manner, or for such a time that the City Manager, in the reasonable exercise of 2807 the City Manager's discretion, should find that such accumulation endangers or menaces the public health, 2808 safety or welfare, then City will have the right to Agreement with another Solid Waste enterprise to Collect 2809 any or all Solid Waste which Contractor is obligated to Collect pursuant to this Contract. City must provide 2810 twenty-four (24) hours prior written notice to Contractor during the period of such event, before contracting 2811 with another Solid Waste enterprise to Collect any or all Solid Waste that Contractor would otherwise collect 2812 pursuant to this Agreement for the duration of period during which Contractor is unable to provide such 2813 services. In such event, Contractor must undertake commercially reasonable efforts to identify sources from 2814 which such substitute Solid Waste services are immediately available and must reimburse City for all of its 2815 expenses for such substitute services during period in which Contractor is unable to provide Collection 2816 services required by this Agreement.
2817 Article 28. Modifications to the Agreement
2818 28.01 City-Directed Change. City has the power to make changes in this Agreement to impose 2819 new rules and regulations on Contractor under this Agreement relative to the scope and methods of providing 2820 Collection Services as may from time-to-time be necessary and desirable for the public welfare. The size of 2821 Collection Containers specified herein for Bundled Service are designed to meet the requirements of the 2822 State’s recycling mandates including AB 341, AB 1826 and SB 1383, and to be appropriate for the 2823 capabilities and capacities of available Materials Recovery Facilities and Organics Waste Processing 2824 Facilities at the start of this Agreement. The capabilities and capacities of such facilities may change during 2825 the term of this Agreement; as such City reserves the right to redirect materials to alternate facilities and 2826 change the designated sizes of Carts and/or Bins in Bundled Services in accordance with any such changes. 2827 City will give the Contractor notice of any proposed change and an opportunity to be heard concerning those 2828 matters, and agrees to adjust Maximum Service Rates to reflect additional costs borne by Contractor. The 2829 scope and method of providing Collection Services as referenced herein will be liberally construed to include 2830 procedures, operations and obligations, financial or otherwise, of Contractor. When such modifications are 2831 made to this Agreement, City and Contractor will negotiate in good faith, a reasonable and appropriate 2832 compensation adjustment for any increase or decrease in the services or other obligations required of 2833 Contractor due to any modification in the Agreement under this Article. City and Contractor will not AR000095
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2834 unreasonably withhold agreement to such compensation adjustment. Should agreement between City and 2835 Contractor on compensation adjustment not be reached within six months of the change request, or other 2836 period as agreed upon by both parties, City and Contractor agree to submit the compensation adjustment 2837 to binding arbitration as described in Section 28.03. 2838 28.02 Change in Law. City and Contractor understand and agree that the California Legislature 2839 has the authority to make comprehensive changes in Solid Waste Collection legislation, and that these and 2840 other changes in Applicable Law in the future which mandate certain actions or programs for counties, 2841 municipalities or Contractor may require changes or modifications in some of the terms, conditions or 2842 obligations under this Agreement. Contractor agrees that the terms and provisions of the City of Thousand 2843 Oaks Municipal Code, as it now exists or as it may be amended in the future, will apply to all of the provisions 2844 of this Agreement and the Service Recipients of Contractor located within the Service Area. In the event any 2845 future change in Federal law or regulations, State or local law of regulation, or the City Code materially alters 2846 the obligations of Contractor, then the affected Maximum Service Rates, as established in Exhibit 1 of this 2847 Agreement will be adjusted in accordance with Section 4.09. Nothing contained in this Agreement will require 2848 any party to perform any act or function contrary to law. City and Contractor agree to enter into good faith 2849 negotiations regarding modifications to this Agreement which may be required in order to implement changes 2850 in the interest of the public welfare or due to Change in Law. When such modifications are made to this 2851 Agreement, City and Contractor will negotiate in good faith, a reasonable and appropriate compensation 2852 adjustment for any increase or decrease in the services or other obligations required of Contractor due to 2853 any Change in Law or modification in the Agreement under this Article. City and Contractor will not 2854 unreasonably withhold agreement to such compensation adjustment. Should agreement between City and 2855 Contractor on compensation adjustment not be reached within six months of the change request, or other 2856 period as agreed upon by both parties, City and Contractor agree to submit the compensation adjustment 2857 to binding arbitration as described in Section 28.03. 2858 28.03 Arbitration. Arbitration shall be conducted by a single arbitrator. If, within twenty (20) days 2859 from the receipt of a request to arbitrate (or such longer period mutually agreed to by the parties), the parties 2860 are unable to agree on an arbitrator, then a single arbitrator shall be appointed pursuant to the Commercial 2861 Arbitration Rules of the American Arbitration Association, which shall govern any arbitration requested under 2862 this provision. Each party shall bear its own costs and expenses of any arbitration. Each party shall pay one2863 half of the costs of the arbitrator. 2864 Article 29. Legal Representation
2865 29.01 Acknowledgement. It is acknowledged that each party was, or had the opportunity to be, 2866 represented by counsel in the preparation of and contributed equally to the terms and conditions of this 2867 Agreement and, accordingly, the rule that a contract will be interpreted strictly against the party preparing 2868 the same will not apply due to the joint contributions of both parties. 2869 Article 30. Conflict of Interest
2870 30.01 Financial Interest. Consultant is unaware of any City employee or official that has a 2871 financial interest in Consultant's business. During the term of this Agreement and/or as a result of being AR000096
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2872 awarded this Agreement, Consultant shall not offer, encourage or accept any financial interest in 2873 Consultant's business by any City employee or official. 2874 Article 31. Contractor's Personnel
2875 31.01 Displaced Employees. Contractor shall offer employment to all qualified displaced 2876 employees of the City’s two franchisees from the prior Exclusive Solid Waste Franchise Agreement at or 2877 above their current wage as described in Exhibit 10. Contractors must retain these displaced employees for 2878 a period of not less than 90 days, as provided for in Chapter 4.6, Sections 1070 through 1076 of the California 2879 Labor Code.
2880 31.02 Contractor shall make information about wage rates, benefits and job classifications of 2881 employees available to the City prior to any subsequent procurement for solid waste collection. 2882 31.03 Personnel Requirements. Contractor must employ and assign qualified personnel to 2883 perform all services required under this Agreement. Contractor is responsible for ensuring that its employees 2884 comply with all Applicable Laws related to their employment and position. 2885 31.03.1 City may request the transfer of any employee of Contractor who materially 2886 violates any provision of this Agreement, or who is wanton, negligent, or discourteous in the performance of 2887 his or her duties under this Agreement.
2888 31.03.2 Contractor’s field operations personnel are required to wear a clean uniform shirt 2889 bearing Contractor’s name. Contractor’s employees, who normally come into direct contact with the public, 2890 including drivers, must bear some means of individual photographic identification such as a name tag or 2891 identification card.
2892 31.03.3 Each driver of a Collection Vehicle must at all times carry a valid California driver's 2893 license and all other required licenses for the type of vehicle that is being operated. 2894 31.03.4 Each driver of a Collection Vehicle must at all times comply with all applicable State 2895 and Federal laws, regulations and requirements.
2896 31.03.5 Contractor’s employees, officers, and agents may not identify themselves or in any 2897 way represent themselves as being employees or officials of City. 2898 Article 32. Exempt Waste
2899 32.01 Contractor is not required to Collect or dispose of Exempt Waste but may offer such 2900 services. All such Collection and disposal of Exempt Waste is not regulated under this Agreement, but if 2901 provided by Contractor must be in strict compliance with all Applicable Laws. 2902 Article 33. Independent Contractor
2903 33.01 In the performance of services pursuant to this Agreement, Contractor is an independent 2904 contractor and not an officer, agent, servant or employee of City. Contractor will have exclusive control of 2905 the details of the services and work performed and over all persons performing such services and work. 2906 Contractor is solely responsible for the acts and omissions of its officers, agents, employees, contractors 2907 and subcontractors, if any. Neither Contractor nor its officers, employees, agents, contractors or AR000097
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2908 subcontractors will obtain any right to retirement benefits, Workers Compensation benefits, or any other 2909 benefits which accrued to City employees and Contractor expressly waives any claim to such benefits. 2910 33.02 Subcontractors. Contractor will require all subcontractors performing work in the City to 2911 enter into a contract containing the provisions set forth in the preceding subsection in which contract the 2912 subcontractor agrees that Contractor and subcontractor are independent contractors and have no other 2913 agency relationship with City.
2914 33.03 Contractor must list in Exhibit 5 any Subcontractors to be used for any and all services 2915 (e.g. education and outreach, street sweeping, billing, customer service, HHW Home Collection Program, 2916 etc.). Subcontractors are subject to approval by the City. Subcontractors must have all applicable federal, 2917 county, and/or City licenses for the work they are assigned to perform. 2918 Article 34. Laws to Govern
2919 34.01 The law of the State of California governs the rights, obligations, duties and liabilities of 2920 City and Contractor under this Agreement and govern the interpretation of this Agreement. 2921 Article 35. Consent to Jurisdiction
2922 35.01 The parties agree that any litigation between City and Contractor concerning or arising out 2923 of this Contract must be filed and maintained exclusively in the Superior Courts of Ventura County, State of 2924 California, or in the United States District Court for the Central District of California to the fullest extent 2925 permissible by law. Each party consents to service of process in any manner authorized by California law. 2926 Article 36. Assignment
2927 36.01 No assignment of this Agreement or any right occurring under this Agreement may be 2928 made in whole or in part by Contractor without the express prior written consent of the City. City will have 2929 full discretion to approve or deny, with or without cause, any proposed or actual assignment by the 2930 Contractor. Any assignment of this Agreement made by Contractor without the express written consent of 2931 the City will be null and void and will be grounds for City to declare a default of this Agreement and 2932 immediately terminate this Agreement by giving written notice to Contractor, and upon the date of such 2933 notice Contract will be deemed immediately terminated, and upon such termination all liability of City under 2934 this Contract to Contractor will cease, and City will have the right to call the performance bond and will be 2935 free to negotiate with other contractors, for the services that are the subject of this Agreement. In the event 2936 of any assignment approved by City, the assignee must fully assume all the liabilities of Contractor by way 2937 of an assignment and assumption agreement. Notwithstanding the above, an assignment to an affiliate of 2938 Contractor may be undertaken upon notice to City, but without the requirement for its approval. For purposes 2939 of this provision, “affiliate” means any person or legal entity that, directly or indirectly, controls, is controlled 2940 by, or is under common control with Contractor.
2941 36.02 The use of a subcontractor to perform services under this Contract will not constitute 2942 delegation of Contractor’s duties provided that Contractor has received prior written authorization from the 2943 Agreement Administrator to subcontract such services and the Agreement Administrator has approved a 2944 subcontractor who will perform such services. Contractor will be responsible for directing the work of 2945 Contractor’s subcontractors and any compensation due or payable to Contractor’s subcontractor will be the AR000098
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2946 sole responsibility of Contractor. The Agreement Administrator will have the right to require the removal of 2947 any approved subcontractor for reasonable cause. The subcontractors listed in Exhibit 5, if any, are hereby 2948 approved by the City.
2949 Article 37. Compliance with Laws
2950 37.01 In the performance of this Contractor, Contractor must comply with all Applicable Laws, 2951 including, without limitation, the Thousand Oaks Municipal Code. 2952 37.02 City shall provide written notice to Contractor of any planned amendment of the Thousand 2953 Oaks Municipal Code that would substantially affect the performance of Contractor’s services pursuant to 2954 this Agreement. Such notice must be provided at least thirty (30) calendar days prior to the City Council’s 2955 approval of such an amendment.
2956 Article 38. Permits and Licenses
2957 38.01 Contractor shall obtain, at its own expense, all permits, and licenses required by law or 2958 ordinance and maintain same in full force and effect throughout the term of this Agreement. Contractor must 2959 provide proof of such permits, licenses or approvals and must demonstrate compliance with the terms and 2960 conditions of such permits, licenses and approvals upon the request of the Agreement Administrator. 2961 38.02 The Contractor must have a valid City of Thousand Oaks Business Tax Certificate 2962 throughout the term of the Franchise Agreement.
2963 Article 39. Ownership of Written Materials
2964 39.01 Contractor hereby grants City a non-exclusive license as to all reports, documents, 2965 brochures, public education materials, and other similar written, printed, electronic or photographic materials 2966 developed by Contractor at the request of City or as required under this Agreement, and intended for public 2967 use, without limitation or restrictions on the use of such materials by City. Contractor may not use such 2968 materials that specifically reference City for other purposes without the prior written consent of the 2969 Agreement Administrator. This Article 35 does not apply to ideas or concepts described in such materials 2970 and does not apply to the format of such materials. 2971 Article 40. Waiver
2972 40.01 Waiver by City or Contractor of any breach for violation of any term covenant or condition 2973 of this Agreement will not be deemed to be a waiver of any other term, covenant or condition or any 2974 subsequent breach or violation of the same or of any other term, covenant or condition. The subsequent 2975 acceptance by City of any fee, tax, or any other monies which may become due from Contractor to City will 2976 not be deemed to be a waiver by City of any breach for violation of any term, covenant or condition of this 2977 Agreement.
2978 Article 41. Prohibition Against Gifts
2979 41.01 Contractor represents that Contractor is familiar with City’s prohibition against the 2980 acceptance of any gift by a City officer or designated employee. Contractor may not offer any City officer or 2981 designated employee any gifts prohibited by the City.

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2982 Article 42. Point of Contact
2983 42.01 The day-to-day dealings between Contractor and City will be between Contractor and the 2984 Agreement Administrator.
2985 Article 43. Notices
2986 43.01 Except as provided in this Agreement, whenever either party desires to give notice to the 2987 other, it must be given by written notice addressed to the party for whom it is intended, at the place last 2988 specified and to the place for giving of notice in compliance with the provisions of this Section. For the 2989 present, the parties designate the following as the respective persons and places for giving of notice:
2990 As to the City:
2991 Public Works Director
2992 City of Thousand Oaks Public Works Dept.
2993 2100 Thousand Oaks Blvd.
2994 Thousand Oaks, CA 91362
2995 Telephone: (805) 449-2399
2996 email: [email protected]
2997 As to the Contractor:
2998 Athens Services
2999 14048 Valley Blvd.
3000 City of Industry, CA 91746
3001 Attn: Gary Clifford, EVP Governmental Affairs
3002 Telephone: (888) 336-6100
3003 email: [email protected]
3004 43.02 Notices will be effective when received at the address as specified above. Changes in the 3005 respective address to which such notice is to be directed may be made by written notice. 3006 43.03 Notice by City to Contractor of a Collection or other Service Recipient problem or complaint 3007 may be given to Contractor orally by telephone at Contractor’s local office with confirmation sent to 3008 Contractor through the Customer Service System by the end of the Work Day. 3009 Article 44. Transition to Next Contractor
3010 44.01 In the event Contractor is not awarded an extension or new contract to continue to provide 3011 Collection Services following the expiration or early termination of this Agreement, Contractor will cooperate 3012 fully with City and any subsequent contractors to assure a smooth transition of services described in this 3013 Agreement. Such cooperation will include but not be limited to transfer of computer data, files and tapes; 3014 providing routing information, route maps, vehicle fleet information, and list of Service Recipients; providing 3015 a complete inventory of all Collection Containers; providing adequate labor and equipment to complete 3016 performance of all Collection Services required under this Agreement; taking reasonable actions necessary 3017 to transfer ownership of carts and bins, as appropriate, to City; including transporting such containers to a AR000100
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3018 location designated by the Agreement Administrator; coordinating Collection of Materials set out in new 3019 containers if new containers are provided for a subsequent Agreements and providing other reports and 3020 data required by this Agreement.
3021 Article 45. Contractor’s Records
3022 45.01 Contractor shall keep and preserve, during the Term of this Agreement, full, complete, and 3023 accurate financial and accounting records, pertaining to cash, billing and disposal transactions for the 3024 franchise area, prepared on an accrual basis in accordance with generally accepted accounting principles. 3025 These records and reports are necessary for the City to properly administer and monitor the Agreement and 3026 to assist the City in meeting the requirements of the Act. The Contractor shall keep and preserve, during the 3027 Term of this Agreement, and for a period of not less than four (4) years following expiration or other 3028 termination hereof or for any longer period required by law, full, complete and accurate records as indicated 3029 in the Agreement.
3030 45.02 Any records or documents required to be maintained pursuant to this Agreement must be 3031 made available for inspection or audit for the purposes set forth in Section 15.02.3, at any time during regular 3032 business hours, upon written request by the Agreement Administrator, the City Attorney, City Auditor, City 3033 Manager, or a designated representative of any of these officers. Copies of such documents will be provided 3034 to City electronically, available to City for inspection at the local Contractor office, or an alternate site if 3035 mutually agreed upon.
3036 45.02.1 Contractor acknowledges that City is legally obligated to comply with the California 3037 Public Records Act (“CPRA”). City acknowledges that Contractor may consider certain records, reports, or 3038 information contained therein, (“Records”) which Contractor is required to provide to City under this 3039 AGREEMENT, to be of a proprietary or confidential nature. In such instances, Contractor will inform City in 3040 writing of which records are considered propriety or confidential and shall identify the statutory exceptions 3041 to disclosure provided under the CPRA that legally permit non-disclosure of the Records. At such time as 3042 City receives a request for records under the CPRA or Federal Freedom of Information Act (“FOIA”) or a 3043 subpoena or other court order requesting disclosure of the Records, City will notify Contractor of the request, 3044 subpoena or order and of City’s obligation and intent to provide a response within ten (10) calendar days. 3045 Contractor shall within five (5) calendar days either: (i) consent in writing to the disclosure of the Records; 3046 or (ii) seek and obtain, at Contractor’s sole cost and expense, the order of a court of competent jurisdiction 3047 staying or enjoining the disclosure of the Records. If Contractor fails to timely respond, then City may 3048 proceed to disclosure the Records in which event Contractor agrees waives and releases City of any liability 3049 for the disclosure of the Records
3050 45.03 Where City has reason to believe that such records or documents may be lost or discarded 3051 in the event of the dissolution, disbandment or termination of Contractor’s business, City may, by written 3052 request or demand of any of the above named officers, require that custody of the records be given to City 3053 and that the records and documents be maintained in City Hall. Access to such records and documents will 3054 be granted to any party authorized by Contractor, Contractor’s representatives, or Contractor’s successor3055 in-interest.

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3056 Article 46. Entire Agreement
3057 46.01 This Agreement and the attached Exhibits constitute the entire Agreement and 3058 understanding between the parties, and the Agreement will not be considered modified, altered, changed or 3059 amended in any respect unless in writing and signed by the parties. 3060 Article 47. Severability
3061 47.01 If any provision of this Agreement or the application of it to any person or situation is to any 3062 extent held invalid or unenforceable, the remainder of this Agreement and the application of such provisions 3063 to persons or situations other than those as to which it is held invalid or unenforceable, will not be affected, 3064 will continue in full force and effect, and will be enforced to the fullest extent permitted by law. 3065 Article 48. Right to Require Performance
3066 48.01 The failure of City at any time to require performance by Contractor of any provision of this 3067 Agreement will in no way affect the right of City thereafter to enforce same. Nor will waiver by City of any 3068 breach of any provision of this Agreement be taken or held to be a waiver of any succeeding breach of such 3069 provision or as a waiver of any provision itself.
3070 Article 49. All Prior Agreements Superseded
3071 49.01 This Agreement incorporates and includes all prior negotiations, correspondence, 3072 conversations, agreements and understandings applicable to the matters contained in this Agreement and 3073 the parties agree that there are no commitments, agreements or understandings concerning the subject 3074 matter of this Agreement that are not contained in this document. Accordingly, it is agreed that no deviation 3075 from the terms of this Agreement will be predicated upon any prior representations or agreements, whether 3076 oral or written.
3077 Article 50. Headings
3078 50.01 Headings in this document are for convenience of reference only and are not to be 3079 considered in any interpretation of this Agreement. 3080 Article 51. Exhibits
3081 51.01 Each Exhibit referred to in this Agreement forms an essential part of this Agreement. Each 3082 such Exhibit is a part of this Agreement and each is incorporated by this reference. 3083 Article 52. Attorney’s Fees
3084 52.01 In the event that litigation is brought by a party in connection with this Agreement, the 3085 prevailing party will be entitled to recover from the opposing party all costs and expenses, including 3086 reasonable attorneys’ fees, incurred by the prevailing party in the exercise of any of its rights or remedies 3087 under this Agreement or the enforcement of any of the terms, conditions, or provisions of this Agreement.

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3088 Article 53. Effective Date
3089 53.01 This Agreement will become effective when it is properly executed by City and Contractor and 3090 Contractor will begin Services under this Agreement as of January 1, 2022. 3091 Article 54. Signatures
3092 (a) Counterparts. This Agreement may be executed in two or more counterparts, each of which together 3093 shall be deemed an original, but all of which together shall constitute one and the same instrument. 3094 (b) Scanned Signatures. In the event that any signature is delivered by facsimile transmission or 3095 submitted electronically as a scanned image (i.e. files with .pdf, .tiff or .jpeg extensions), such signature 3096 shall create a valid and binding obligation of the party executing (or on whose behalf such signature is 3097 executed) with the same force and effect as if such facsimile or scanned signature page were an original 3098 thereof.
3099 (c) Digital/Electronic Signatures. This Agreement may be executed through the use of digital or 3100 electronic signatures provided they meet the requirements of the Electronic Signatures in Global and 3101 National Commerce (ESIGN) Act and the California Uniform Electronic Transactions Act (UETA) and are 3102 produced using a City-approved method. The presence of an electronic signature on this document shall 3103 be construed as the parties’ consent to do business electronically. 3104 IN CONCURRENCE AND WITNESS WHEREOF, City and Contractor have executed this Agreement on the 9th 3105 day of March, 2021.
3106
3107 .
3108 Arakelian Enterprises, Inc. d/b/a Athens Services
3109
3110
3111
3112 Ron Arakelian, III, Executive Officer
3113
3114
3115
3116 Adam Arakelian, Executive Officer
3117
3118
3119 CITY OF THOUSAND OAKS
3120
3121
3122
3123 Claudia Bill-de la Peña, Mayor
3124
3125 ATTEST:
3126
3127
3128
3129 Cynthia M. Rodriguez, City Clerk
3130
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3131 APPROVED AS TO ADMINISTRATION:
3132
3133
3134
3135 Andrew P. Powers, City Manager
3136
3137
3138 APPROVED BY DEPARTMENT HEAD:
3139
3140
3141
3142 Clifford G. Finley, Public Works Director
3143
3144
3145 APPROVED AS TO FORM:
3146 Office of the City Attorney
3147
3148
3149
3150 Tracy Friedl, Deputy City Attorney
3151
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 1
City Maximum Service Rates
Rates effective January 1, 2022 are presented on the following pages and will be updated annually.

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Single‐Family Dwelling Service
Maximum Service Rates
Effective January 1, 2022
Table SFD‐1. Single‐Family Dwelling Maximum Service Rates.  Billing Frequency Rate Basic Single Family Automated Cart Service
(64 gallon Garbage, 64 gallon Recyclable Materials, 96 gallon Organic Waste) per month $24.36 Limited Service ‐ With Organic Waste Service
(32 gallon Garbage, 64 gallon Recyclable Materials, 96 gallon Organic Waste) per month $21.93 Limited Service ‐ Without Organic Waste Service
(32 gallon Garbage, 64 gallon Recyclable Materials) per month $16.46 Table SFD‐2. Single‐Family Dwelling Additional Options/fees Billing Frequency Rate Senior Discount on selected service option (Basic or Limited) % of monthly charge 10.0% On‐Premise Collection (all Carts) per month $30.00
Garbage Cart Upsize (trade 64 gallon for 96 gallon) per month $3.21 Additional 64 Gallon Garbage Cart per month $6.00
Additional 96 Gallon Garbage Cart per month $8.00
Recyclable Materials Cart Upsize (trade 64 gallon for 96 gallon) per month $0.00 Additional 64 Gallon Recyclable Materials Cart per month $0.00 Additional 96 Gallon Recyclable Materials Cart per month $0.00 Additional 96 Gallon Organic Waste Cart per month $8.00 Move‐in/Move‐out Fee In Excess of the 1 Free Within 3 months of Service Start Date per occurrence $125.00 Delinquency Charge for Non‐Payment of Account % of monthly charge 5.0% Returned Check Charge per occurrence $30.00
Restart Fee For Non‐Payment per occurrence $35.00
Extra Large Item Pick‐up per bag $15.00
Extra Collection (any Cart) per cart (same day) $25.00
Freon Service Fee per unit $50.00
Lost or Damaged Cart Charge (in excess of 1 per 10 years) per occurrence $95.00 Cart Replacement Due to Damage Caused by Service Recipient per occurrence $95.00 Recyclable Materials Contamination Fee (3 or more per year) per occurrence $50.00 Organic Waste Contamination Fee (3 or more per year) per occurrence $50.00 Overage Fee per occurrence $25.00
Dead‐Run or "Go‐Back" per occurrence $25.00
Cart Exchange (in excess of 1 per year) per occurrence $35.00 Account Cancellation Fee For Non‐Payment per month $35.00 Table SFD‐3. Single‐Family Dwelling Green Waste Only Bin Billing Frequency Rate 1 Cubic Yard Container, 1 pickup per week per month $46.77 2 Cubic Yard Container, 1 pickup per week per month $97.90 3 Cubic Yard Container, 1 pickup per week per month $108.78 4 Cubic Yard Container, 1 pickup per week per month $168.61 Table SFD‐4. Single‐Family Dwelling Manure Bin Billing Frequency Rate 2 Cubic Yard Manure Container, 1 pickup per week per month $300.22 Single‐Family Dwelling Service Rates Page 1 of 1
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Multi‐Family Dwelling with Individual Cart Service
Maximum Service Rates
Effective January 1, 2022
Table MFDI‐1. Multi‐Family Dwelling with Individual Cart Service, Maximum Service Rates Billing Frequency Rate
Basic Single Family Automated Cart Service
(64 gallon Garbage, 64 gallon Recyclable Materials, 96 gallon Organic Waste) per month $24.36 Basic Single Family Automated Cart Service
(64 gallon Garbage, 64 gallon Recyclable Materials, 32 gallon Organic Waste) per month $21.93 Limited Service ‐ With Organic Waste Service
(32 gallon Garbage, 64 gallon Recyclable Materials, 96 gallon Organic Waste) per month $21.93 Limited Service ‐ Without Organic Waste Service
(32 gallon Garbage, 64 gallon Recyclable Materials) per month $16.46 Table MFDI‐2. Multi‐Family Dwelling with Individual Cart Service, Additional Options and charges Billing Frequency Rate
Senior Discount on selected service option (Basic or Limited) % of monthly charge 10.0% On‐Premise Collection (all Carts) per month $30.00
Garbage Cart Upsize (trade 64 gallon for 96 gallon) per month $3.21 Additional 64 Gallon Garbage Cart per month $6.00
Additional 96 Gallon Garbage Cart per month $8.00
Recyclable Materials Cart Upsize (trade 64 gallon for 96 gallon) per month $0.00 Additional 64 Gallon Recyclable Materials Cart per month $0.00 Additional 96 Gallon Recyclable Materials Cart per month $0.00 Additional 96 Gallon Organic Waste Cart per month $8.00 Move‐in/Move‐out Fee In Excess of the 1 Free Within 3 months of Service Start Date per occurrence $125.00 Delinquency Charge for Non‐Payment of Account % of monthly charge 5.0% Returned Check Charge per occurrence $30.00
Restart Fee For Non‐Payment per occurrence $35.00
Extra Large Item Pick‐up per bag $15.00
Extra Collection (any Cart) per cart (same day) $25.00
Freon Service Fee per unit $50.00
Lost or Damaged Cart Charge (in excess of 1 per 10 years) per occurrence $95.00 Cart Replacement Due to Damage Caused by Service Recipient per occurrence $95.00 Recyclable Materials Contamination Fee (3 or more per year) per occurrence $50.00 Organic Waste Contamination Fee (3 or more per year) per occurrence $50.00 Overage Fee per occurrence $25.00
Dead‐Run or "Go‐Back" per occurrence $25.00
Cart Exchange (in excess of 1 per year) per occurrence $35.00 Account Cancellation Fee For Non‐Payment per month $35.00 Multi‐Family Dwelling with Individual Cart Service Page 1 of 1 AR000107
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Commercial Service
Maximum Service Rates
Effective January 1, 2022
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
64g $55.62 $81.72 $112.18 $142.33 $172.71 $204.04
96g $58.64 $87.02 $120.13 $153.85 $227.54 $260.57
1CY $85.89 $135.64 $194.47 $270.71 $388.05 $403.23
2CY $157.96 $281.87 $398.21 $562.55 $703.19 $798.42
3CY $174.99 $305.52 $472.95 $613.50 $778.69 $943.89
4CY $278.09 $497.53 $700.90 $971.26 $1,214.07 $1,398.71 6CY $301.74 $541.99 $836.63 $1,081.69 $1,346.20 $1,632.00 Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
64g $13.05 $22.84 $34.26 $45.57 $56.96 $68.35
96g $14.19 $24.83 $37.24 $49.53 $61.92 $74.30
1CY $24.40 $42.70 $64.06 $85.20 $106.49 $127.79
2CY $51.08 $89.38 $134.07 $178.32 $222.89 $267.47
3CY $56.75 $99.31 $148.97 $198.13 $247.66 $297.19
4CY $87.96 $153.93 $230.90 $307.10 $383.87 $460.65
6CY $97.89 $171.31 $256.97 $341.77 $427.21 $512.66
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
32g $20.81 $36.42 $54.63 $72.65 $90.82 $108.98
64g $21.76 $38.07 $57.11 $75.95 $94.94 $113.93
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
3CY $94.59 $165.53 $248.30 $330.24 $412.80 $495.36
4CY $146.61 $256.58 $384.86 $511.87 $639.83 $767.80
Extra Pick‐Up charged at $50.00 per occurrence
Table COM‐1. Commercial (bundled) monthly rates. Includes stated size and frequency of garbage service plus (up to) equivalent weekly volume of recycling  plus (up to) weekly organics volume computed as 32 gals per 2 cu yds of total weekly volume of garbage+recycling.

Table COM‐2. Commercial recyclables monthly rates. Reflects cost of additional recycling service (above that included in bundled service).

Table COM‐3. Commercial Organic Waste (includes Green Waste and Food Waste) monthly rate. Reflects cost of additional organic waste service (above that included in bundled service) Commercial Service Rates Page 1 of 2
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1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
3CY $94.59 $165.53 $248.30 $330.24 $412.80 $495.36
4CY $146.61 $256.58 $384.86 $511.87 $639.83 $767.80
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
32g $20.81 $36.42 $54.63 $72.65 $90.82 $108.98
64g $21.76 $38.07 $57.11 $75.95 $94.94 $113.93
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00

1.5CY $75.67 $132.43 $198.64 $264.19 $330.24 $396.28
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
3CY $250.00 $437.50 $625.00 $812.50 $1,000.00 $1,187.50 4CY $300.00 $525.00 $750.00 $975.00 $1,200.00 $1,425.00 1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
3CY $200.00 $350.00 $500.00 $650.00 $800.00 $950.00
4CY $250.00 $437.50 $625.00 $812.50 $1,000.00 $1,187.50 Table COM‐7. Compactor service ‐ Recycling ‐ Monthly rate Table COM‐4. Commercial Green Waste monthly rate
Table COM‐5. Commercial Food Waste monthly rate
Table COM‐6. Compactor service ‐ Garbage ‐ Monthly rate Commercial Service Rates Page 2 of 2
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Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service Maximum Service Rates
Effective January 1, 2022
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
64g $55.62 $81.72 $112.18 $142.33 $172.71 $204.04
96g $58.64 $87.02 $120.13 $153.85 $227.54 $260.57
1CY $85.89 $135.64 $194.47 $270.71 $388.05 $403.23
2CY $157.96 $281.87 $398.21 $562.55 $703.19 $798.42
3CY $174.99 $305.52 $472.95 $613.50 $778.69 $943.89
4CY $278.09 $497.53 $700.90 $971.26 $1,214.07 $1,398.71 6CY $301.74 $541.99 $836.63 $1,081.69 $1,346.20 $1,632.00 Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
64g $13.05 $22.84 $34.26 $45.57 $56.96 $68.35
96g $14.19 $24.83 $37.24 $49.53 $61.92 $74.30
1CY $24.40 $42.70 $64.06 $85.20 $106.49 $127.79
2CY $51.08 $89.38 $134.07 $178.32 $222.89 $267.47
3CY $56.75 $99.31 $148.97 $198.13 $247.66 $297.19
4CY $87.96 $153.93 $230.90 $307.10 $383.87 $460.65
6CY $97.89 $171.31 $256.97 $341.77 $427.21 $512.66
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
32g $20.81 $36.42 $54.63 $72.65 $90.82 $108.98
64g $21.76 $38.07 $57.11 $75.95 $94.94 $113.93
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
3CY $94.59 $165.53 $248.30 $330.24 $412.80 $495.36
4CY $146.61 $256.58 $384.86 $511.87 $639.83 $767.80
Extra Pick‐Up charged at $50.00 per occurrence
Table MFDC‐1. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Garbage (bundled) monthly rates.

Includes stated size and frequency of garbage service plus (up to) equivalent weekly volume of recycling  plus (up to) weekly organics volume computed as 32 gals per 2 cu yds of total weekly volume of garbage+recycling.

Table MFDC‐2. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Recyclables monthly rates. Reflects cost of additional recycling service (above that included in bundled service).

Table MFDC‐3. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Organics (includes Green Waste and Food Waste) monthly rate. Reflects cost of additional organic waste service (above that included in bundled service) Multi‐Family Dwelling with Centralized Bin Service Page 1 of 2 AR000110
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1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
3CY $94.59 $165.53 $248.30 $330.24 $412.80 $495.36
4CY $146.61 $256.58 $384.86 $511.87 $639.83 $767.80
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
32g $20.81 $36.42 $54.63 $72.65 $90.82 $108.98
64g $21.76 $38.07 $57.11 $75.95 $94.94 $113.93
96g $23.65 $41.38 $62.07 $82.56 $103.20 $123.84
1CY $40.67 $71.18 $106.77 $142.00 $177.50 $213.00

1.5CY $75.67 $132.43 $198.64 $264.19 $330.24 $396.28
2CY $85.13 $148.98 $223.47 $297.21 $371.52 $445.82
Extra Pick‐Up charged at $50.00 per occurrence
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
3CY $250.00 $437.50 $625.00 $812.50 $1,000.00 $1,187.50 4CY $300.00 $525.00 $750.00 $975.00 $1,200.00 $1,425.00 1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
3CY $200.00 $350.00 $500.00 $650.00 $800.00 $950.00
4CY $250.00 $437.50 $625.00 $812.50 $1,000.00 $1,187.50 Table MFDC‐4. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Green Waste monthly rate Table MFDC‐5. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Food Waste monthly rate Table MFDC‐6. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Compactor service ‐ Garbage ‐ Monthly rate
Table MFDC‐7. Multi‐Family & Mixed‐Use Dwelling with Centralized Bin Service, Compactor service ‐ Recycling ‐ Monthly rate
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Other Services and Charges
Maximum Rates
Effective January 1, 2022
Table OTH‐1. Other Services and charges Billing Frequency Rate MFD‐C and MXD Extra Large Item Pick‐up per occurrence $25.00 MFD‐C and MXD Move‐in/Move‐out Fee In Excess of the 1 Free Within 3 Months of Service Start Date per occurrence $125.00
Extra Collection (any Cart) per occurrence $15.00
Extra Collection (any Bin) per occurrence $50.00
Locking Bin, Lock on Gate, enclosure Monthly Fee per lock per month $20.00 Restart Fee For Non‐Payment per occurrence $35.00
Delinquency Charge for Non‐Payment of Account % of monthly charge 5.00% Returned Check Fee per occurrence $30.00
Replacement Lock/Key Fee per occurrence $35.00
Cart Cleaning Fee In Excess of 1 Free Per Year per cart $25.00 Bin Cleaning Fee in Excess of 1 Free Per Year per bin $75.00 Cart Exchange Fee in Excess of 1 Free Per Year per occurrence $25.00 Bin Exchange Fee in Excess of 1 Free Per Year per occurrence $75.00 Cart Replacement Due to Damage Caused by Service Recipient per occurrence $95.00 Bin Repair Fee Due to Damage Caused by Service Recipient per occurrence $195.00 Bin Repair Fee Due to Fire Damage Caused by Service Recipient per occurrence $495.00 Damaged Roll‐Off Due to Damage Caused by Service Recipient per occurrence $495.00 Recyclable Materials Contamination Fee (Carts), 3+ occurrence/year per occurrence $50.00 Recyclable Materials Contamination Fee (Bins), 3+ occurrence/year per occurrence $100.00 Organic Waste Contamination Fee (Carts), 3+ occurrence/year per occurrence $175.00 Organic Waste Contamination Fee (Bins), 3+ occurrence/year per occurrence $175.00 Overage Fee per occurrence $50.00
Excess of Posted Weight per ton $75.00
Return Fee for Blocked Roll‐Off  per run $75.00
Commercial Bulky Item Service per two items $40.00
Commercial Bulky Item Service (Additional Items) each additional item $15.00 Freon Service Fee per occurrence $50.00
Trip Charge/Dry Run per occurrence $150.00
Account Cancellation Fee For Non‐Payment per occurrence $35.00 Stand‐By (Delay) Time (each 15 minutes) per occurrence $37.50 Bin Lock Installation per occurrence $35.00
Bin Enclosure Clean‐Up (per bin) per occurrence $35.00
Bin Exchange with Metal Lids per occurrence $175.00
Bin Fabrication (custom ‐ per cubic yard) per occurrence $245.00 Temporary Bin:  Bin Delivery per occurrence $180.00
Temporary Bin:  Dead Run per occurrence $50.00
Temporary Bin:  Demurrage (per day ‐ no dump in 7 days) per day $7.50 Temporary Bin:  Extra Dump per lift $50.00
Roll‐Off "Rocket Launcher" Service (one hour minimum) per hour $165.00 Roll‐Off Dead‐Run, Go‐Back, or Box Relocation per occurrence $180.00 Roll‐Off Compactor Rental per month $695.00
Roll‐Off Compactor Wash‐Out per occurrence $300.00
Roll‐Off Compactor Repair (excluding parts) per hour $90.00 Roll‐Off Roll‐Top Rental per month $60.00
Roll‐Off Permanent Box Rental (minimum two hauls) per month $180.00 Roll‐Off Demurrage (no hauls in 30 days, or minimum not met) per day $15.00 Roll‐Off Same‐Day Priority Service per occurrence $75.00 Roll‐Off Overweight Penalty (in addition to disposal charges) per occurrence $250.00 Roll‐Off Impounded Box Fee (for non‐permitted haulers) per occurrence $900.00 Other Services  Page 1 of 2
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Table OTH‐2. Push Service. Monthly rate.
1/Week 2/Week 3/Week 4/Week 5/Week 6/Week
Push Rate 15 feet $5.00 $10.00 $15.00 $20.00 $25.00 $30.00 Push Rate 25 feet $5.00 $10.00 $15.00 $20.00 $25.00 $30.00 Push Rate 50 feet $15.00 $30.00 $45.00 $60.00 $75.00 $90.00 Push Rate 75 feet $15.00 $30.00 $45.00 $60.00 $75.00 $90.00 Push Rate 100 feet $20.00 $40.00 $60.00 $80.00 $100.00 $120.00 Table OTH‐3. Permanent Roll‐Off Rates (Garbage)
Roll‐Off Containers billed on a per pull plus Disposal Fee 10 Cubic Yard Container per pull per haul $210.00
20 Cubic Yard Container per pull per haul $210.00
30 Cubic Yard Container per pull per haul $210.00
40 Cubic Yard Container per pull per haul $210.00
Table OTH‐4. Permanent Roll‐Off Rates (Recyclable Materials) Roll‐Off Containers billed on a per pull plus Disposal Fee 10 Cubic Yard Container per pull per haul $210.00
20 Cubic Yard Container per pull per haul $210.00
30 Cubic Yard Container per pull per haul $210.00
40 Cubic Yard Container per pull per haul $210.00
Table OTH‐5. Permanent Roll‐Off Rates (Green Waste)
Roll‐Off Containers billed on a per pull plus Disposal Fee 10 Cubic Yard Container per pull per haul $210.00
20 Cubic Yard Container per pull per haul $210.00
30 Cubic Yard Container per pull per haul $210.00
40 Cubic Yard Container per pull per haul $210.00
Table OTH‐6. Compactor Rates (Garbage)
Compactors billed on a per pull plus Disposal Fee
10 Cubic Yard Container per pull per haul $295.00
20 Cubic Yard Container per pull per haul $295.00
30 or 35 Cubic Yard Container per pull per haul $295.00 40 Cubic Yard Container per pull per haul $295.00
Table OTH‐7. Compactor Rates (Recyclable Materials)
Compactors billed on a per pull plus Disposal Fee
10 Cubic Yard Container per pull per haul $295.00
20 Cubic Yard Container per pull per haul $295.00
30 or 35 Cubic Yard Container per pull per haul $295.00 40 Cubic Yard Container per pull per haul $295.00
Table OTH‐8. Disposal fees
Roll‐Off Disposal per Ton ‐ Trash per ton $67.00
Roll‐Off Disposal per Ton ‐ Recycling per ton $0.00
Roll‐Off Disposal per Ton ‐ Green Waste per ton $75.00
Roll‐Off Disposal per Ton ‐ Food Waste per ton $99.00
Other Services  Page 2 of 2
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 2
City Sponsored Events
E2.1 Waste collection services shall be provided at no charge for the following City-sponsored events.

E2.1.1 Arbor Earth Day Celebration and others as may be scheduled up to a maximum of five per year.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 3
Collection Cart Specifications
E3.01 Cart Specifications.

E3.01.1 All new or replacement Carts must be manufactured with a minimum twenty percent (20%) recycled material content and come with a ten (10) year warranty against defects.

E3.01.2 Carts must be constructed with material that resists deterioration from ultraviolet radiation and be incapable of penetration by household pets or small wildlife when lids are fully closed.

E3.01.3 Contractor must provide Carts having an approximate volume of 32, 64 and 96 gallons.

Actual cart volume may vary by +/- 10% depending on manufacturer.

E3.01.4 Carts must include wheels and handles that accommodate ease of movement by ablebodied persons, have heavy duty wheels, attached hinged lids, and be designed to be resistant to inadvertent tipping due to high winds.

E3.01.5 Carts must include lids that continuously overlap the Cart body so as to prevent the intrusion of rainwater and minimize odors. The lids would be of a design and weight so as to prevent the Cart body from tilting backward when flipping the lid open.

E3.01.6 Carts must be capable of being lifted into the Collection Vehicle without damage or distortion under normal usage.

E3.01.7 Carts be hot-stamped, embossed, or labeled/decaled with the company name, a unique identification number (i.e., serial number for carts), weight limit, and images of the type of materials to be collected. All Carts shall also contain instructions for proper usage. If any of the above is accomplished via labels or decals, such labels or decals must be maintained and/or replaced as necessary throughout the term to maintain a near new appearance. Decals/labels showing types of materials collected in each Cart must be replaced annually.

E3.01.8 Cart and lids must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = recycle, black/charcoal = trash, green/brown = yard waste/mixed organics, green w/yellow lid or yellow = food waste or other color standards as determined by CalRecycle prior to the start of this Agreement).

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 4
Collection Bin Specifications
E4.01 Bin Specifications.

E4.01.1 Bins must be constructed of heavy metal or heavy plastic and must be watertight, well painted, in good condition and without rust or dents.

E4.01.2 Wheels, forklift slots, and other appurtenances, which are designed for movement, loading, or unloading of the container, must be maintained in good repair.

E4.01.3 Contractor must provide Bins having an approximate volume of 1, 1.5, 2, 3, 4 and 6-cubic yards.

E4.01.4 Bins must have the name and phone number of Contractor on the exterior so as to be visible when the Bin is placed for use.

E4.01.5 Each Bin must be labeled with a listing of materials that may and may not be placed in a particular Bin type, and each Bin must include a conspicuous warning: “Not to be used for the disposal of hazardous, electronic, or universal waste.” Bins must be labelled in English and Spanish.

E4.01.6 Bid lids must be constructed of metal or heavy plastic, so as to minimize the intrusion of rainwater and minimize odors. Locking bins will be provided upon request at the rate set forth in Exhibit 1.

E4.01.7 Bins must be capable of being lifted into the Collection Vehicle without damage under normal usage.

E4.01.8 Bins must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = recycle, black/charcoal = trash, green/brown = yard waste/mixed organics, green w/yellow lid or yellow = food waste or other color standards as determined by CalRecycle prior to the start of this Agreement).

E4.02 Roll-off Container Specifications.

Roll-off specifications shall be the same as Bin specifications E4.01.1 through E4.01.6, and E4.01.8.

Roll-offs shall be provided in sizes 10, 20, 30, 40 cubic yards. Compactors shall be available in sizes 10, 20, 30/35, 40 cubic yards.

E4.03 Containers End of Life
Collection Containers must be recycled at the end of their useful life.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 5
List of Approved Subcontractors
E5.01 The current list of subcontractors is as follows. This list can be revised by mutual consent between City and Contractor.

E5.01.1 Street Sweeping: Venco Power Sweeping, 2400 Eastman Ave. Oxnard, CA 93030
E5.01.2 Household Hazardous Waste: Clean Harbors, 880 W. Verdulera Street, Camarillo, CA 93010
E5.01.3 Household Hazardous Waste: Veolia Environmental Services (VES), 107 S. Motor Ave., Azusa, CA 91702,
E5.01.4 Household Hazardous Waste: IDR Environmental Services, 1540 W. First Street, Azusa, CA 91702
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 6
Recyclable Materials
City and Contractor agree to meet from time to time as needed to discuss additions or deletions from the list of Recyclable Materials. At a minimum this list will be updated annually on or before November 22 each year. Contractor may request removal of Recyclable Materials due to market limitations, which request will be decided by the Agreement Administrator.

Recyclable Materials currently being Collected in Collection Containers under this Agreement include all plastics #s 1 through 5, and #7, except where specifically excluded in list below:

Material Type Recyclable
(Diversion) Non-recyclable1
Aluminum Metal X
Foil Metal X
Steel Metal X
Tin Metal X
Bimetal Metal X
Ferrous Scrap Metal Metal X
Non-Ferrous Metal X
PET Plastic X
HDPE Natural Plastic X
HDPE Color Plastic X
PVC Plastic X
LDPE Plastic X
Polypropylene Plastic X
Polystyrene Plastic X
Film Plastics/Plastic Bags Plastic X
Expanded Polystyrene (Foam & Rigid) Plastic X
Bioplastic Plastic X
Glass Flint Glass X
Glass Amber Glass X
Glass Green Glass X
Mixed Glass Glass X
Mixed Paper Paper X
Newspaper Paper X
Corrugated Cardboard Paper X
Tetra Pak, Aseptic Containers Paper X
Clothes Textiles X
Nylon/Polyester/Wool/etc. Carpet X
Concrete/Rock/Soil/Fines/Drywall/etc. Building X
Wood/Lumber Building X
Electronic Waste E-waste X
1Not recycled under this Agreement. May not be placed in Recycling Container.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 6
Recyclable Materials
List of acceptable organic materials:
• E6.02.1 Food waste
• E6.02.2 Green Waste
• E6.02.3 Landscape and pruning waste
• E6.02.4 Non-hazardous wood waste
• E6.02.5 Food-soiled paper that is mixed in with food waste • E6.02.6 compostable food containers
• E6.02.7 compostable foodware
List of materials which Contractor should explore means and markets to recycle but which Service Recipient make seek, and pay for, alternative recycling markets. . Also included are all materials listed as “Non-recyclable” in table above.
• E6.03.1 Plastics #6 and #7
• E6.03.2 plastic bags, wrap and film
• E6.03.4 laboratory ware (plastics, glass etc.)
• E6.03.7 mirrors
• E6.03.9 porcelain and ceramics
• E6.03.10 glass and metal cookware/bakeware
• E6.03.11 hoses, cords, wires
• E6.03.12 paper less than 4 inches in size in any dimension • E6.03.14 microwaveable trays
• E6.03.15 window or auto glass
• E6.03.16 coated cardboard
• E6.03.17 coat hangers
• E6.03.18 white goods (household appliances)
• E6.03.19 needles, syringes, IV bags or other medical supplies • E6.03.20 textiles, cloth or any fabric
• E6.03.21 propane tanks
• E6.03.22 universal waste (u-waste)
• E6.03.23 electronic waste (e-waste)
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
Street Sweeping Services
E7.01 Contractor shall provide Street Sweeping Services during the Term in accordance with the terms and conditions of this Agreement. Contractor shall include such services in the Maximum Service Rates set by this Agreement. Contractor may choose to sub-contract with third-party for the services required under this Exhibit. Subcontractor shall be subject to written approval by the City as listed in Exhibit 5.

E7.01.1 Manner of Service. Contractor shall provide a Complete Sweep of all Curb Miles on all publicly maintained City Streets. Within any Curb Mile, Contractor shall be responsible for sweeping all curbs including Median Islands and the corners from any cross street intersecting the subject street.

Contractor shall obey all laws governing the operation of the sweepers on a public street and shall perform its operations so that sweepers are traversing their routes in the normal direction of traffic.

E7.01.1.1 Contractor shall furnish all materials, labor, supervision and equipment necessary to perform all work required for regularly scheduled sweeping of all public streets in the City at the frequency and within the time frames described in Exhibit 7.09. Within 90 days of the Effective Date, Contractor shall adopt a City approved street sweeping schedule that follows the City approved refuse collection schedule, including adjustments for Holidays. Exceptions resulting from equipment breakdowns shall be immediately reported to the City with a catch-up schedule.

E7.01.1.2 Contractor shall also provide an annual 200-hour time bank for unscheduled sweeping and related services or as otherwise assigned by the City upon one (1) Work Day’s notice. Contractor shall make reasonable efforts to respond to emergency incidents including vehicle accidents, illicit discharges, and other emergencies within two hours or best effort depending on the severity of the incident.

E7.01.2 Maps. Contractor shall provide the Street Sweeping Service route maps to the City Representative upon request, within ninety (90) days from receipt of written notice. The maps shall be provided in a format that can be posted to the City website.

E7.01.3 Sweeping Method. Unsweepable items that impede sweeping, such as palm fronds, rocks, trash and debris shall be removed from the sweeping path and properly disposed of by the operator rather than driving around them. Items that impede sweeping and are immovable such as construction debris and impaired vertical or horizontal clearance by tree limbs shall be reported to the City immediately for correction. Contractor is not responsible for areas missed due to parked cars or other personal property. Sweeper operators shall immediately report to Contractor and the City all Illicit Discharges observed during routes. Contractor shall train all operators to recognize Illicit Discharges and stormwater pollution sources prior to work as street operators and annually thereafter, using Cityapproved training materials. Such training shall be documented and made available for review by the City.

E7.01.3.1 In areas where drainage is a problem, Contractor shall make as many passes as necessary to remove debris from standing water. In addition, all sand, dirt, rocks, AR000120
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Street Sweeping Services
gravel, vegetation, and other sweepable debris shall be removed from the street during the sweeping operation. If standing water is over the top of curb, then Contractor shall not be required to sweep that specific area. Sweeper operators shall report all areas with drainage problems to Contractor and City on a monthly basis, or as deemed appropriate by Contractor.

E7.05 Standards of Service. All areas swept under this Agreement shall be thoroughly cleaned.

All debris shall be picked up by the sweeper unit and disposed of at Contractor's expense as outlined in this Exhibit. Sweeping shall include the removal of all sand, gravel, dirt, litter, vegetation, and all other debris that accumulates between sweeps. Curb lines shall be swept along both sides of the roadway, or to the edge of pavement where no curb exists, along all curbs on raised medians, over all portions of painted medians, painted left and right turn pockets, and all intersection cross gutters. Sweeping shall normally require one pass over an area. Contractor shall make additional passes or make such extra effort required to adequately clean the street to the satisfaction of the City. Extra effort shall be required when sweeping equipment leaves a dirt/silt smear in its swept path. The service standards in this Article may be reviewed and modified as conditions warrant to maintain cleanliness by the City or as necessary to comply with any regulatory permits issued to City.

E7.06 Water. Contractor shall obtain water services from the appropriate water utility or City for the water necessary in the street sweeping operation and use sufficient water to prevent dust arising during sweeping operations. City will provide map of preferred hydrant locations to Contractor to be used whenever feasible. The cost of the water shall be borne by Contractor.

E7.06.1 When possible, Contractor shall use reclaimed or tertiary recycled water.

E7.06.2 Contractor shall not discharge liquid waste from the sweeper units onto City streets or into the storm drain system.

E7.06.3 Washing of sweepers on City property is prohibited. Any and all washing of sweeper units shall be compliant with Section 16.03. Contractor shall implement best management practices when loading water into the street sweepers to prevent any overflow/potable water discharges into the storm drain system.

E7.07 Sweeper Speed. Contractor shall operate the sweepers at a speed of not more than five (5) miles per hour in residential areas and eight (8) miles per hour in commercial areas when sweeping or when the sweeper brooms are down, unless Contractor can demonstrate that the sweeper can operate efficiently and safely at a higher speed. City will use industry standards, Environmental Protection Agency information, and the sweeper manufacturer’s recommendations on the speed of sweepers when considering greater speeds.

E7.08 Width of Sweeper Path. Contractor shall sweep all curb miles and all bike lanes with all brooms down, unless parked vehicles, structures, or other objects prohibit the safe sweeping of this path width. The path shall begin at the face of the curb and include the flow line of the gutter. Unless blocked AR000121
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
Street Sweeping Services
by parked cars, Garbage Carts, Recycling Carts, or Organics Carts the face of the curb and gutter shall always be included within the sweeper path. On those residential streets with no curb, the width of the sweeper path shall be not less than eight (8) feet measured from the edge of the pavement toward the center of the street.

E7.09 Street Sweeping Frequency.

E7.09.1 Residential Streets. Contractor shall provide Street Sweeping Service for each Curb Mile of residential streets in the City once every other week in October through April and once every month May through September on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 3. This specifically includes:

E7.09.1.1 All public residential streets within the City limits.

E7.09.1.2 All private residential streets within the City limits, provided that Contractor obtains access from the Home Owners Association on mutually agreeable terms and conditions. Individual Home Owners Associations may negotiate directly with Contractor for more frequent street sweeping at the Home Owners Association’s expense.

E7.09.2 Commercial Streets. Contractor shall provide Street Sweeping Service for each Curb Mile of commercial streets in the City once per week on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 8. This specifically includes:

E7.09.2.1 All non-residential streets within Service Area.

E7.09.2.2 Hill Canyon Treatment Plant and streets areas from Santa Rosa Road to main gate.

E7.09.2.3 Westlake Blvd. south of the 101 Freeway interchange to the City limits.

E7.09.3 Parking Lots. Contractor shall provide Street Sweeping Service for each Curb Mile of designated parking areas shown in this Exhibit 7 in the City once per week on a scheduled route basis. However, in those instances where the scheduled Street Sweeping Service day falls on a Holiday, Contractor shall adjust the route schedule as set forth in Article 3.

E7.09.4 Change in Frequency. The City may direct Contractor to change the frequency of street sweeping for any City street. Contractor shall implement City-directed changes in frequency within fifteen (15) Work Days of receipt of written notice from the City Representative to adjust sweeping frequency. Any changes under this Article shall be treated as City-directed changes under Section 28.01.

E7.10 Street Sweeping Hours of Service.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
Street Sweeping Services
E7.10.1 Residential Streets. Contractor shall provide Street Sweeping Service on residential streets commencing no earlier than 7:00 a.m. and terminating no later than 7:00 p.m. MondayFriday. Street Sweeping Services shall take place five days per week. The hours, days, or both of service may be extended due to extraordinary circumstances or conditions with the prior written consent of the City Representative. Sweeping in residential areas shall be coordinated with Collection Services to ensure that sweeping occurs after collection of all Carts has been completed on a specific street.

E7.10.2 Commercial Streets. Contractor shall provide Street Sweeping Service on commercial streets commencing no earlier than 7:00 a.m. and terminating no later than 7:00 p.m. MondayFriday. Street Sweeping Service shall take place five days per week. The hours, days, or both of service may be extended due to extraordinary circumstances or conditions with the prior written consent of the City Representative.

E7.10.3 Downtown Area. Street Sweeping in the downtown area or other areas as designated by the City may commence no earlier than 7:00 a.m. and terminate no later than 7:00 p.m.

Monday-Friday. The City may restrict Street Sweeping hours in the downtown area or other areas where noise or traffic negatively affects the surrounding neighborhoods.

E7.10.4 Other Areas. Designated collector, arterial streets and City facilities may also be swept on Saturdays between the hours of 7:00 a.m. and 7:00 p.m. upon approval of the City.

E7.10.5 Street Changes. City and Contractor acknowledge that it may be necessary or desirable to add or delete City streets for which Contractor will provide Street Sweeping Services or to temporarily modify sweeping schedules. City will provide notice of any such changes to Contractor which may be caused by the following:

E7.10.5.1 Construction or development on or along a street.

E7.10.5.2 Pavement maintenance activities, including the chip seal program or the slurry seal program.

E7.10.5.3 Inclement weather when running water renders sweeping ineffective.

E7.10.5.4 Special sweeping on alternative schedule.

E7.10.5.5 Other legitimate reasons that make sweeping impractical as determined by the City Representative.

E7.11 Street Additions. As new streets are constructed and accepted by City, City may, at City’s sole option, designate such streets as part of the Service Area for the purposes of Street Sweeping Services. If the City Representative designates such streets as part of the Service Area, Contractor shall provide Street Sweeping Service on such streets under the terms and conditions of this Agreement within AR000123
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
Street Sweeping Services
fifteen (15) Work Days of receipt of written notice from the City Representative to begin service. Any changes under this section shall be treated as City-directed changes under Section 28.01.

E7.12 Street Deletions. City may require some City streets to be temporarily or permanently removed from the list of scheduled streets for which Contractor provides Street Sweeping Service under this Agreement. Contractor shall immediately cease providing Street Sweeping Service to any City Street upon receipt of written notice from the City Representative to stop such service. When a City Street has been temporarily removed from the list of scheduled streets, Contractor shall resume Street Sweeping Service on such street in the next regularly scheduled cycle following the receipt of written notice from the City Representative to resume service.

E7.13 Revised Maps. Contractor shall revise the Street Sweeping Service route maps to show the addition or deletion of City Streets as provided above and shall provide such revised maps to the City Representative upon request, within ninety (90) days from receipt of written notice. The maps shall be provided in a format that can be posted to the City website.

E7.14 Parking Restrictions. The City will provide written notice to Contractor of any streets where permit parking may impact scheduled Street Sweeping Service. Contractor may be required to adjust sweeping schedules to sweep prior to the permit parking restrictions.

E7.15 Adverse Weather Conditions. Because of varying rain conditions throughout the City, Contractor may verbally request permission from the City Representative to cancel sweeping during heavy and persistent rainstorms within the Service Area. Contractor may cancel sweeping only with the prior consent of the City Representative.

E7.16 Hazardous Waste. Contractor shall not be required to remove any Hazardous Waste from the street surface. If, in the course of performing Street Sweeping Services, any suspected Hazardous Waste is encountered, Contractor shall immediately report the location to the City Representative, and any other responsible agency.

E7.17 Disposal of Sweep Waste. Contractor shall transport and deliver all Sweep Waste to designated Bins or areas at a City facility. Contractor will collect all Bins containing Sweep Waste and deliver to an Organics Processing Facility in a manner that meets AB 939 or other waste diversion requirements established per CalRecycle. In the event the facility is closed on a Work Day or is otherwise unable to accept the Sweep Waste, Contractor shall transport and deliver the Sweep Waste to such other legally permitted facility approved by the Agreement Administrator. Sweep Waste recycling and processing shall be by agreement between the Contractor and the City and shall not be calculated as part of the annual diversion rate required in Article 5.

E7.18 Spillage. During hauling, all Sweep Waste shall be contained, covered and enclosed so that leaking, spilling and blowing of the Sweep Waste is prevented. Contractor shall be responsible for the immediate clean-up of any spillage caused by Contractor.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
Street Sweeping Services
E7.18.1 Equipment oil, hydraulic fluids, or any other liquid or debris resulting from Contractor’s operations or equipment must be covered immediately with an absorptive material and removed from the street surface. Contractor must document spillage in the Waste Reporting System and notify City’s stormwater compliance coordinator within two (2) hours of any spills resulting from Contractor’s operations or equipment. When necessary, Contractor must apply a suitable cleaning agent and cleaning technique to the street surface to provide adequate cleaning as approved by the City’s stormwater compliance coordinator to be compliant with the City’s stormwater permit.

E7.18.2 The above paragraphs notwithstanding, Contractor must clean up any spillage caused by Contractor within two (2) hours upon notice from the City. If City deems necessary, Contractor must engage third-party environmental clean-up specialist to remove any equipment oil, hydraulic fluids, or any other liquid or debris that remains on street after Contractor’s own clean-up efforts.

If clean-up is not conducted to satisfaction of City, City has right to engage environmental clean-up specialist to perform additional clean-up work at the expense of Contractor.

E7.18.3 In the event where damage to City streets is caused by a hydraulic fluid spill (i.e., any physical damage in excess of a simple cosmetic stain caused by the spill), Contractor shall be responsible for all repairs to return the street to the same condition that existed prior to the spill.

Contractor shall be responsible for all clean-up activities related to the spill. Repairs and clean-up shall be performed in a manner satisfactory to the City and at no cost to the City.

E7.18.4 To facilitate immediate cleanup, Contractor’s vehicles must at all times carry sufficient quantities of petroleum absorbent materials along with a broom and shovel.

E7.19 Street Sweeping Service Routes. Not less than forty-five (45) days prior to commencement of Street Sweeping Services, Contractor shall submit to the City Representative, Service Area maps precisely defining the Sweeper Routes for review and approval by the City Representative. The route maps shall include the days of the month sweeping shall occur, the sweeping schedules in adjacent areas, the areas of the City to be swept, the start and finish of each route, the location of each dumpsite, and any special needs such as early starts, and late finishes.

E7.19.1 The City Representative may provide written comments on the preliminary maps to Contractor no later than twenty (20) Work Days after receipt of the maps from Contractor. Contractor shall revise the maps to reflect such comments and return them to the City Representative within twenty (20) Work Days after receipt of the City Representative’s comments.

E7.19.2 Upon approval by the City Representative of the final Sweeper Route maps, Contractor shall develop and maintain the Sweeping Routes on a computerized mapping system that is compatible with City’s mapping system to the extent possible. Street Sweeping maps provided to the City shall be in a format that is suitable for posting to the City website. In addition the scheduled Street AR000125
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Sweeping day for each Residential and Commercial Service Recipient shall be recorded as part of the Contractor’s Service account database provided to the City in the Waste Reporting System.

E7.19.3 Service Route Changes. Contractor shall submit to the City Representative, in writing, any proposed route change (including maps thereof) not less than forty-five (45) days prior to the proposed date of implementation. Such changes shall also be reflected in Contractor’s printed route maps.

E7.19.3.1 The City Representative may provide written comments to Contractor on such proposed change no later than ten (10) Work Days after receipt of the proposal from Contractor, and Contractor shall revise the routes to reflect such comments and return them to the City Representative within ten (10) Work Days of receipt of such comments.

E7.19.3.2 Contractor shall not implement any route changes without the prior written approval of the City Representative. If the approved route change will change the day on which Street Sweeping Service will occur, Contractor shall notify the affected Service Recipients of route changes not less than thirty (30) Work Days before the proposed date of implementation in a manner approved by the City Representative.

E7.20 Other City Sweep Service. If during the Term, circumstances exist that require work associated with the Street Sweeping Service program that is not specifically provided for in this Agreement, the City Representative may require Contractor to perform such other associated work (“OAW”). Any changes under this section shall be treated as City-directed changes under Section 28.01 to the extent that the requested services are not included in the time bank provided in E7.01.1.2.

E7.20.1 When Contractor performs OAW, the labor, materials, and equipment used in the performance of such work shall be subject to the prior written approval of the City Representative.

E7.20.2 Examples of OAW that Contractor may be required to perform include:
performance of special sweeps, flood clean-up, street sanitation for parades and celebrations, City requested clean-up services, and any contingency where sweeper and supporting sweeper equipment could assist in a particular instance.

E7.21 Street Sweeping Quality of Work. The standards of performance which Contractor is obligated to meet are those good street sweeping practices which leave the service area in a debris and dirt-free condition, and using sufficient water to avoid airborne dust arising from equipment operation.

E7.22 Street Sweeping Equipment.

E7.22.1 General Provisions. All Street Sweeping Service equipment used by Contractor in the performance of services under this Agreement shall be of a high quality and of the vacuum type in conformance with the City’s MS4 Permit. The vehicles shall be designed and operated so as to prevent collected materials from escaping from them. Hoppers shall be closed on top and on all sides with screening material to prevent collected materials from leaking, blowing or falling from the vehicles.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 7
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E7.22.2 Clean Air Vehicles. Contractor must use new Street Sweeping vehicles at the start of this Agreement and may not use any Street Sweeping vehicle that is more than ten (10) years old during the term of the Agreement. Vehicles must utilize low carbon (“alternative”) fuel, which must be renewable natural gas or electric unless otherwise authorized by the City. During the Term, to the extent required by law, Contractor shall provide its Street Sweeping vehicles to be in full compliance with all Applicable Laws, including State and Federal clean air requirements that are adopted or proposed to be adopted, including, but not limited to, the California Air Resources Board Heavy Duty Engine Standards as currently proposed to be contained in California Code of Regulations, title 13, sections 2020 et seq., the Federal EPA’s Highway Diesel Fuel Sulfur regulations and all other applicable air pollution control laws.

E7.22.3 Vehicle Noise Level. All Street Sweeping operations shall be conducted as quietly as possible and must comply with Applicable Laws, including Federal EPA noise emission regulations, currently codified at Code of Federal Regulations, Title 40, Part 205.

E7.22.4 Reserve Equipment. Contractor shall have available to it, at all times, reserve collection and Street Sweeping Service equipment that can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by Contractor to perform Contractor’s duties under this Agreement.

E7.22.5 All equipment shall be maintained in good mechanical condition, including brushes and brooms that shall be replaced at regular intervals. Contractor shall immediately clean any vehicle fluids (hydraulic fluids, lubricating oils, etc.) that leak or spill from equipment into the street or public right of way.

E7.22.6 Sweepers shall be fitted with GPS tracking and cameras with all data accessible to City staff. Contractor shall furnish to the City at no additional cost or expense any software and equipment necessary for City to track the location of sweeping vehicles in real time and to generate reports as needed.

E7.22.6 Sweeping equipment shall not be stored in the public right of way unless mechanical failure prevents immediate removal. In the event of mechanical failure, all efforts must be made to remove the equipment from the public right of way as soon as possible. The City must approve any overnight storage in public right of way. Contractor may enter into optional Storage Agreement with City to store Sweeper equipment at City facility. In the absence of such Storage Agreement with City, sweeping equipment shall not be stored on City Property.

E7.22.7 All equipment is subject to inspection by the City at any time.

E7.22.8 All sweepers shall have an operational strobe and back-up alarm and shall conform to all City, Ventura County, State and Federal safety requirements.

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E7.23 Staffing. All Street Sweeper operators shall abide by the requirements set forth in Article 31 of this Agreement.

E7.24 Communication. Contractor shall have direct communication with all sweeping operators in the field utilizing radios or cellular telephones. Each sweeper operator shall have the ability to communicate verbal information immediately to City staff, Police and Fire Department personnel, residents, and to report illicit storm water discharges and hazardous street or drainage conditions to the City. Contractor shall also report missed routes and citizen complaints and resolution to the City on a weekly basis, when applicable.

E7.24.1 Contractor shall supply a 24-hour message telephone number to the City Traffic Engineer so that the City can notify Contractor of traffic counter installations.

E7.24.2 Drivers shall be aware of their locations in order to raise their brooms and avoid destruction of traffic counter cables. Contractor shall use due diligence to avoid traffic counter cables.

E7.25 Deficiencies and Corrections. The City may also make regular unannounced inspections of Street Sweeping locations if a swept area is deemed to be below acceptable performance standards, the substandard section shall be re-swept within one (1) Work Day of notification. Contractor shall re­sweep at their own expense. The City shall be notified of the completed re-sweep.

E7.26 City MS4 Permit. Contractor shall meet street sweeping requirements included in the City’s current Storm Water Discharge Permit (Order R4-2010-0108, NPDES NO. CAS004002) as it may be amended, revised, or reissued from time to time (“MS4 Permit”).

E7.27 The designated parking areas for weekly street sweeping are:

E7.27.1 Thousand Oaks Civic Arts Plaza parking area, Dallas Drive, Kavli Theater loading dock area and its access driveway from Conejo School Road to the loading dock area E7.27.2 Grant R. Brimhall Thousand Oaks Library, Goebel Adult Center and Alex Fiore Teen Center parking areas
E7.27.3 Newbury Park Branch Library parking area
E7.27.4 Los Robles Green Golf Course and Conejo Player Theatre parking areas E7.27.5 Hillcrest Center (401/403 W. Hillcrest Dr.) parking areas E7.27.6 Thousand Oaks Transportation Center parking area E7.27.7 Child Care Center parking area – 110 S. Conejo School Road E7.27.8 Municipal Service Center parking area
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E7.27.10 Royal Oaks Drive day labor drop-off/pick-up area E7.27.11 Cameron Center parking area.

E7.27.12 Greenmeadow Avenue extension up to bike path entrance.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 8
Household Hazardous Waste (HHW) Home Collection Program The following sets forth the description of the HHW Home Collection service, which will provide yearround, residential household hazardous waste collection service. Contractor shall include such services based on historical volumes in the Maximum Service Rates set by this Agreement. Contractor has the option to implement this program in one of the following ways – on-demand, scheduled on specific days (at least quarterly), in conjunction with other scheduled service (at least quarterly). Contractor must process and dispose of HHW materials collected through this program at the City’s permanent HHW facility. Contractor may choose to sub-contract with third-party for the services required under this Exhibit, and or sub-contract with existing HHW facility operator for processing and disposal of materials.

Contractor must submit proposed implementation plan to City and gain City approval to implement.

Section A - Service Description.

E8.01 Household Hazardous Waste, Universal Waste and Used Oil Curbside Collection.

Contractor must undertake a program to Collect Household Hazardous Waste from SFD and MFD/MXD Service Units on an on-call or scheduled basis. This program shall be referred to as the “HHW Home Collection Program”. Residential Maximum Service Rates in Exhibit 1 are inclusive of this service. Home Collection service shall be provided to residents to properly manage household hazardous waste and universal wastes by safely collecting these items at the home. For on-demand service, residents will schedule a home collection appointment either through the Contractor website or by calling Contractor’s customer service department. Service shall be available year-round. For scheduled service, Contractor shall notify residents of collection date(s) and provide means for residents to register for collection through the Contractor website or by calling Contractor’s customer service department.

E8.02 The HHW Home Collection Program must include the following features:
• Contractor’s website shall be accessible 24/7 and customer service shall be available Monday through Friday, from 8:00 am to 5:00 pm Pacific Standard Time. • Contractor shall provide an ongoing public education program to inform residents of the benefits and availability of the HHW Home Collection program. Outreach materials shall include information about:
o The convenient means by which Residential Customers may make an appointment to have their HHW Collected.
o Materials (bags, labels, oil receptacles, etc.) and instructions that will enable residents to safely and conveniently prepare their HHW for Collection.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 8
Household Hazardous Waste (HHW) Home Collection Program o Specific policies and procedures for the HHW Home Collection program such as acceptable Collection locations (doorstep, etc.), list of acceptable and nonacceptable materials, and quantity limits.

E8.03 Home Used Motor Oil Kits. Contractor shall store, promote and distribute home used motor oil kits per Calendar Year to be used by SFD and MFD/MXD Service Recipients to discard used motor oil. City is responsible for purchase of home used motor oil containers delivered to Contractor’s place of storage.

E8.04 Home Generated Sharps Containers. Contractor shall store, promote and distribute home generated medical sharps, needles, and lancets containers per Calendar Year to be used by SFD and MFD/MXD Service Recipients to discard home generated medical sharps, needles, and lancets. City is responsible for purchase of home generated medical sharps, needles, and lancets collection containers delivered to Contractor’s place of storage.

E9.05 As part of the request for service, the participant will be provided with a specific date for their home collection. This is the date when they must place their unwanted materials at the front door or in the front of their garage. Contractor will collect these materials within ten (10) Work Days from receipt of a request for service from the SFD Service Recipient.

E8.06 After the resident schedules their collection, a collection kit will be sent to the resident.

Participants will receive one bag unless otherwise indicated that more than one bag is required to collect all eligible materials. Participants that only have electronics, batteries and fluorescent lamps will not be sent a collection kit, as the kit is not required for those items. Participants are not required to be present during the collection. The resident is responsible for packaging the materials and placing them outside on the designated collection date. The collection kit consists of a clear plastic bag, tie, labels, and an instruction sheet. The instruction sheet informs the participant of their collection date and lists eligible and non-eligible items. Participants collect their items and place appropriate items inside the kit bag or beside it per the instruction sheet. All containers must be labeled, and they cannot leak. Participants are provided labels for this use. Leaking containers or containers that are not identified or are improperly identified will not be collected. Additional instructions may apply based on applicable regulations. Contractor may offer alternatives to this method of collection, such as battery collection through bags placed on residents’ carts, or other containers for specific materials that can be placed curbside. Contractor is encouraged to provide creative solutions that best serve the residents at a minimum cost. All proposed alternatives must be submitted to the City for approval prior to implementation.

E8.07 On the collection date, a Service Technician will arrive at the home, inspect the material for eligible items, and package the material based upon hazard classification. All materials must be placed outside the home near the front door area or garage area, but not on public property, or at the curb, street AR000131
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 8
Household Hazardous Waste (HHW) Home Collection Program or alleyway. The Contractor Service Technician will not enter homes, garages, sheds or other premises to gather or remove any material.

Section B – Contractor Responsibilities.

E8.08 Contractor is responsible for the acceptance, packing for transport, transport, and disposal of materials collected through this program. The program will include, at a minimum, the items listed as Acceptable Waste below. Contractor is not required to accept the items listed as Unacceptable Waste below. City agrees to assist Contractor in applying for grants to fund collection of these materials; provided, however, that where City has used reasonable efforts to assist Contractor, Contractor’s obligation to provide collection of these materials will continue even though grant funding is not obtained.

E8.09 Contractor vehicles shall be equipped with a cart, dolly, or similar transport equipment.

Contractor vehicle shall be equipped with on-board safety equipment and a spill cleanup kit.

E8.10 After collection by the Service Technician, eligible materials are transported away from the residence. Contractor is not responsible for any materials placed out for collection until the items are collected by Contractor. Contractor must provide resident with a receipt listing items collected.

E8.11 Eligible materials must be transported by the Contractor from the residence to the City’s permanent Household Hazardous Waste facility. This facility is staffed and open to the public on Fridays and Saturdays 9 am to 1 pm. Contractor must arrange, through the City, the delivery and processing of the transported materials either during normal operating hours, or on additional times/days through an agreement with facility operator.

E8.12 Contractor shall be expressly designated by the Parties hereto as the transporter of and arranger for, the disposal of all wastes transported, managed, and disposed of from the HHW Home Collection program. Upon Contractor’s acceptance of wastes identified for removal, transportation, management, and disposal under this agreement, Contractor shall take title to, and ownership of, including risk of loss and all other incidents of ownership of such wastes except where the generator is responsible by law.

E8.13 In the event of a discharge, release, spill, or leakage of hazardous waste during the packaging, loading, unloading, transportation, storage, or disposal of the hazardous waste, to be managed under this contract. Contractor shall, at no expense to the City, be fully responsible for, and take appropriate and immediate action to remediate and clean-up any discharge, release, spill, or leakage in accordance with all applicable Federal, State, and local laws and regulations.

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Household Hazardous Waste (HHW) Home Collection Program E8.14 Contractor shall immediately notify the City’s program Manager by telephone or in person should any incident occur resulting in a discharge, release, spill, or leakage of hazardous waste.

E8.15 Contractor shall develop, maintain, and update any permits, registrations, operations, procedure, training or other specialized documents necessary to satisfy existing local, State, and Federal regulatory requirements affecting hazardous waste collection/disposal activities carried out under this Agreement.

E8.16 Contractor shall satisfy any and all State or other regulatory reporting requirements for up to one year beyond termination of this contract, including, but not limited to, annual CalRecycle Form 303 and DTSC E-Waste reports.

Section C - Materials Management.

E8.17 The list below includes the most common eligible items for the HHW Home Collection service. This list is not all-inclusive, and the full list of eligible items may vary depending on State and local regulations. City reserves the right to modify the list. Additional instructions may apply based on applicable regulations.

E8.17.1 Eligible Materials. Most ordinary household chemicals and many electronics are eligible for collection. Only items originating from households are eligible. No business materials are allowed. The quantity of material that is collected at any one time is limited to the items that can fit into the container provided, along with designated items that may be placed outside the bag.

The collection will typically include the following eligible materials:

Household Cleaners
 Ammonia
 Floor stripper
 Drain cleaner
 Floor cleaner
 Tile/shower cleaner
 Carpet/upholstery cleaner
 Rust remover
 Toilet bowl cleaner
Paint Products
 Oil based paint
 Latex paint
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Household Hazardous Waste (HHW) Home Collection Program  Stripper and thinner
 Caulking
 Wood preservative and stains
 Sealers
 Spray paint
 Artist paint
Automotive Material
 Motor oil
 Antifreeze
 Waxes/Polishes
 Cleaners
 Brake fluids
 Used oil filters
 Transmission fluid
 Windshield washer fluid
 Hydraulic fluid
 Vehicle batteries (4 max.)
 Gasoline and Diesel fuel (must be placed in containers designed and sold for the containment and transportation of fuel (10 gal. max.)
Swimming Pool Chemicals
 Pool acid
 Chlorine: tablets, liquids
 Stabilizers
Mercury Containing Devices
 Thermostats
 Thermometers
 Switches
Garden Chemicals
 Insect sprays/Insecticides
 Weed killers
 Fertilizer
 Herbicides
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 8
Household Hazardous Waste (HHW) Home Collection Program  Pesticides
 Other poisons
Misc. Household
 Household batteries
 Straight fluorescent tubes/ Compact fluorescent bulbs (5 max.)  High intensity lamps
 Adhesives and glues
 Driveway sealer (5 gal. max)
 Sharps, needles and lancets (if placed into an FDA approved, rigid, puncture-resistant container) Flammable & Combustible Materials
 Kerosene
 Solvents
 Lighter fluid
Electronics with Circuit Boards (25 lbs. total)
 Televisions (1 max.)
 Computer monitors
 CPU/computer tower (1 max.)
 Laptop computer
 Tablet computer
 Keyboard
 Mouse
 Fax machine
 Desktop printer/scanner
 CD ROM
 DVD/CD/tape player
 VCR
 Cell phone
 MP3 player, iPod, music player
 Microwave oven
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Household Hazardous Waste (HHW) Home Collection Program  Related cords
 Gaming console
E8.17.2 Ineligible Materials. Commercial material, material from businesses, and unusually large quantities of the same material are not eligible for the HHW Home Collection program.

Business items located at homes are still business waste and are excluded.

Additional ineligible items are:
 Biological Waste
 Medications
 Ammunition and Explosives
 Asbestos
 Commercially-generated chemicals or hazardous wastes
 Construction-related materials
 Containers over 5 gallons
 Fire extinguishers
 Food waste
 Gas cylinders/pressurized cylinders
 Liquid/Elemental mercury and broken items that contain mercury  Materials improperly packaged for transportation including leaking containers  Medicines/pharmaceuticals
 Radioactive materials: smoke detectors
 Tires
 Trash and white goods including bulky items
 Unknown or unlabeled materials
E8.17.3 The HHW Home Collection program reserves the right to refuse collection of additional items not listed as an eligible material above. The HHW Home Collection reserves the right to refuse acceptance of any items it deems excluded, that pose a safety risk or other hazard, or are outside the scope of the program which is designed for the collection of home-generated special materials.

E8.18 Treatment methods. This service will work to responsibly manage the accepted materials.

The goal is to send as much eligible material as possible to be recycled through various treatment methods. Emphasis is placed on recycling, then treatment, followed by incineration, then secure landfills.

Section D - Participant Surveys.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 8
Household Hazardous Waste (HHW) Home Collection Program E8.19 To increase communication with the resident and provide feedback on this valuable service, Program participants will be sent a survey through a feedback card or online process. Participants are encouraged to provide feedback of the program.

Section E – Reports.

E8.20 City-standardized reports will be provided by the Contractor on a quarterly basis.

Section F – Training and Experience.

E8.21 All team members, including Service Technicians and Operations Service Center Specialists, shall participate in Contractor’s in-depth and on-going training process. Service Technicians must complete the 40-hour HAZWOPER certification program in combination with obtaining a Hazmat endorsement on their Commercial Driver’s License. In addition, they will complete an in-depth employee training program which includes classroom and on-the-job training for hazardous materials. Training shall be updated periodically to ensure Technicians are trained on important safety procedures, transportation protocols, chemistry, hazardous materials handling, customer service, and more.

Section G – Regulations and Hazards.

E8.22 This program shall comply with existing applicable Federal, State, and local regulations.

Appropriate permits and approvals to transport and store household hazardous waste and electronics, including those issued by the California Department of Toxic Substances Control, will be obtained and maintained. This includes facilities and vehicles used in the process of servicing this program. Generator status and requirements will be determined based on applicable State, Federal or local laws.

E8.23 In the event of a change in law and/ or regulations related to the services provided under this agreement, City or Contractor have the option to modify this service. Modifications may include the imposition of new or increased government fees or assessments. Any resulting request for a rate adjustment will be submitted in writing by Contractor to the City’s project manager, accompanied by an analysis of the impacts on rates. Such “change in law” rate adjustments will only be effective after approval of the City Council. City shall respond to Consultants request within sixty (60) days from the date of submittal. As used herein, “change of law” only includes that are directed specifically at HHW collection and processing and not changes in Federal or State income tax laws.

E8.24 In the event of a natural disaster affecting the community, HHW Home Collection program will be suspended for a mutually-agreed upon period. The HHW Home Collection program is designed for the ordinary collection of home-generated special materials, and a natural disaster changes the nature of that need.

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Household Hazardous Waste (HHW) Home Collection Program E8.25 HHW Home Collection is a service of the City of Thousand Oaks. Collection services will be provided by either the Contractor or a properly licensed/permitted subsidiary of Contractor. City reserves the right to approve the use of a sub-contractor.

Section H – Pricing.

E8.26 The cost of the program is included in the Maximum Service Rates as set forth in Exhibit

1. Section I – Outreach Materials.

E8.27 Contractor shall develop, implement, and maintain a public outreach program consisting of a webpage, a brochure, and billing inserts. Outreach materials shall be approved by City prior to dissemination.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 9
Administrative Charges and Penalties
Item
Amount if Not Cured
in 30 Days
If Cured in 30
Days
a. Failure to respond to each complaint within three (3) Work Days of receipt of complaint. $100 per incident per Service Recipient. b. Failure to maintain call center hours as required by this Agreement. $100 per day. -0-
c. Failure to submit to City all reports by the deadlines required under the provisions of this Agreement. $100 per day. -0- d. Failure to include all parts of quarterly and annual reports specified in Sections 20.02 and 20.03 in the submitted
report
$100 per day. -0-
e. Failure to submit to City all payments by the deadlines required under the provisions of this Agreement.
1% of the total amount due if fees are 1
– 10 days late; and 10% of the total
amount due if fees are more than 10
days late.
f. Failure for Collection Container to be compliant with specifications of Exhibit 3 and Exhibit 4.
$50.00/each Collection
Container not
compliant.
-0-
g. Failure for Collection Container to be compliant with SB 1383 labeling requirements.
$50.00/each Collection
Container not
compliant.
-0-
h. Failure to display Contractor’s name and customer
service phone number on Collection Vehicles.
$100 per incident per
day.
-0-
i. Failure to collect a missed collection by close of the next Work Day upon notice to Contractor, that exceeds twenty (20) in any Calendar Year.
$1,000 per Calendar
year, plus $10 per
incident per day.
-0-
j. Failure to repair or replace damaged Containers within the time required by this Agreement, that exceeds twenty (20) in any Calendar year.
$1,000 per Calendar year, plus $10 per
incident per day.
k. Failure to maintain collection hours as required by this Agreement. $100 per day. -0-
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 9
Administrative Charges and Penalties
Item
Amount if Not Cured
in 30 Days
If Cured in 30
Days
l. Failure to have Contractor personnel in Contractorprovided uniforms.$25 per day per employee.
-0-
m
.

Failure of Contractor to follow Recyclable Materials and Organic Waste Contamination and Overage procedures
as set forth under Section 3.12 and 3.13.
$100/day for failure to
implement correction
plan.

Submit for
approval to
City and
implement
plan of
correction to
City within 30
days.
n. Vehicle mechanic fluid leak (e.g. hydraulic fluid or oil) incidents from Contractor Collection Vehicles in excess of three (3) during a calendar year.
$5000 per
incident in
excess of
three (3)
o. Failure of Contractor to provide proof of performance bond as required by this Agreement Agreement Default $500 per day p. Failure of Contractor to provide proof of insurance as required by this Agreement Agreement Default $500 per day AR000140
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 9
Administrative Charges and Penalties
The following items If Not Cured Will Constitute Default Item
Amount if Not
Cured in 90 Days
If Cured in 89
Days
s. Failure to report outreach, education, and audits in Waste Reporting System (WRS).

Agreement
Default. $100 per day.
t. Failure to provide customer data to WRS. Agreement
Default. $100 per day.
u. Failure to report tonnages, diversion, fines, and covered generators in WRS.

Agreement
Default. $500 per day.
v. Failure to conduct outreach, education and outreach in accordance with Agreement and approved Sustainability
Plan
Agreement
Default. $500 per day.
w
.

Failure to comply with City Municipal Code requirements. Agreement Default. $500 per day.
x. Failure to comply with State of California or Federal regulatory requirements.

Agreement
Default. $500 per day.
y. Failure submit a corrective action plan as set forth in Section 5.01.2.

Agreement
Default. $500 per day.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
By utilizing the Service Implementation Model, Contractor shall guarantee a successful service implementation.

Contractor staff shall meet weekly with City staff to ensure constant and open communication throughout the transition plan and beyond. The Service Implementation Model consists of five overarching steps: Pre-Outreach and Education, Site Assessments, Service Starts, Service Optimization, and a Closed-Loop Process. Each consists of tasks designed to raise awareness of subsequent steps in the process. Each task in the Model consists of specific actions and timelines with designated owners. Below are descriptions of each step and the anticipated timeline to complete each task in the service implementation for the City.

Step 1: Service Implementation Model – Pre-Outreach and Education: 6 Months Before Start Contractor shall host a Grand Opening of the Contractor Sustainability Center in the City to launch Contractor’s engagement efforts. The Sustainability Center shall be the hub of Contractor' outreach and education for the community. There, Contractor’s dedicated recycling coordinators shall collaborate to educate schools, businesses, and organizations on recycling best practices. The center shall also serve as Contractor’s customer service center, where customers can make payments, request service adjustments, or obtain recycling information. Contractor shall utilize this high engagement means to connect with the community and other prominent organizations to communicate important dates and service information. Contractor is currently active, and shall remain active, on the following platforms:
• Instagram;
• LinkedIn;
• Twitter;
• Facebook; and
• YouTube.

Outreach and Education Collateral
Contractor has developed an internal marketing and communication team specializing in creating fully customized collateral to engage the specific community and customer demographic. Contractor shall begin the Pre-Outreach and Education phase six (6) months before service starts. Contractor’s marketing team shall also develop customized community hard copy collateral to help onboard the City successfully.

AR000142

SERVICE IMPLEMENTATION MODEL
[STEP 1]

PRE-OUTREACH

AND EDUCATION
JUNE 2021
[STEP 2)
SITE

ASSESSMENTS
NOVEMBER 2021
[STEP 3)

SERVICE
STARTS
JANUARY 1, 2022
[STEP 4]

SERVICE

OPTIMIZATION
JANUARY·
MARCH 2022
[STEP 5]

CLOSED-LOOP

PROCESS
APRIL 2022 &

ONGOING
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
City Website
Effective immediately, Contractor has launched the
www.athensthousandoaks.com website specific to the
City’s community. The site shall serve as the central
hub of service implementation information and
recycling resources. As potential service
implementation begins and pre-outreach launches,
customers will be able to review service offerings, chat with customer service representatives, request service
via self-service options, and check and modify current
service offerings. The website is fully customized for
the City and is live.

Community Events - Town Hall Meetings
The Contractor team shall engage the community to
raise awareness of the upcoming service
implementation. Six (6) months before service start,
Contractor shall deploy recycling coordinators (RCs)
and host town hall meetings live or virtually to help
spread the word. Throughout the contract’s life,
Contractor shall host one community event per
quarter, or as the City deems necessary.

Before starting service and concurrent with the PreOutreach and Education phase, Contractor shall work with the departing service provider to secure current
customer lists and bin counts. Contractor shall
leverage its relationships to obtain the most accurate
customer lists possible so that residents and
businesses alike do not experience service disruptions.

To ensure every customer’s information is collected,
Contractor Recycling Coordinators shall be deployed to
conduct waste assessments of all commercial and
MFD accounts.

Community Partnerships
Leveraging partnerships with the Chamber of
Commerce, community groups, and educational
institutions, Contractor shall engage the community to
ensure residential customers and business owners are
aware of the service transition and important dates.

Subscription Order Form
Contractor shall mail residential customers a
subscription order form with a postage-paid return
postcard. It shall include new service offerings,
AR000143
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167
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
container options, rate structure, and schedules, including holiday schedules. The form shall be mailed out ninety (90) days before the start of service. Contractor shall obtain City approval of any collateral before distribution.

The form shall provide residential customers an opportunity to select the size and quantify of trash, recycling, and green waste carts.

If no selection is made, or the customer is unresponsive, Contractor shall provide residential customers the default standard bundle selection of one 64-gallon trash cart, one 64-gallon recycling cart, and one 96-gallon green waste (organics) cart. Contractor shall procure the rental of a temporary yard within the City to stage containers and facilitate the delivery of new containers and removal of old containers, to ultimately eliminate the potential of service disruption to customers.

For commercial customers, Contractor shall mail subscription order form and follow up with a site assessment.

Recycling Coordinators shall conduct the assessments within 60 days of the service start date. Details on site assessments are available in the next phase of the Service Implementation Model.

Step 2: Service Implementation Model – Site Assessments: 90 Days Before Start Site assessments are necessary to ensure a seamless transition between waste haulers. Contractor shall dedicate recycling coordinators and route auditors ninety (90) days before the start of service. Contractor shall assemble a team of forty-five (45) recycling coordinators (RCs) and five (5) route auditors (RAs) to visit customers within the City. Before starting services, Contractor shall visit each commercial and multi-family site to conduct a waste assessment, host community events, and perform audits prior to initiating the container delivery plan.

Site Assessments Phase Tasks and Timelines
Task Description Timeline Owner
Site Assessments Phase
I “Boots on the Ground”
Visit sites to conduct an initial
waste assessment
90 days before the
start Recycling Coordinators
Community Events: Town
Hall Meetings
Conduct meetings at local events,
fairs, and host recycling training.

If necessary, continue to offer
virtual events.
90 days before the
start Recycling Coordinators
Route Audits
Conduct route audits to ensure
assumptions are correct and, if
necessary, make adjustments
45 days before the
start
Route Auditors, Operations
Manager, Supervisor, and
Logistics Representative
Initiate Container Delivery
and Removal Plan
Start to deliver residential and
commercial containers.
30 days before the
start Operations and 3rd Party
Conduct City Staff CrossTraining
Contractor shall train city staff on
Contractor GPS and other
applicable systems
30 days before the
start
Outreach and Education
Team
Site Assessments First Attempt
Contractor RCs and route supervisors shall help educate customers on the new service offerings. While onsite, the RCs shall survey sites to:
• Verify account information
• Educate customers on service offerings
• Assess waste streams
• Take inventory of container quantities and sizes
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168
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
• Review recycling resources
• Identify food rescue opportunities
RCs shall also make recommendations on reducing waste, recycling best practices, and repurposing and donating food to limit waste, when appropriate. Contractor shall assess 400 customers per month. Contractor shall divide the City into subsection to best manage the transition. Assessments shall begin 90 days before the start date. Contractor shall meet customers at their location to make the right choices in the number of containers to utilize, the correct pricing bundle, and the appropriate container size to significantly reduce the potential for overloaded or contaminated containers. While RCs educate customers on service levels, they shall also support the Contractor’s operations team in delivering containers to residential and commercial properties. Site assessments and container delivery schedules shall initiate 90 days before starting the contract and shall continue for two weeks after the new services official launch.

Container Delivery Plan
To prepare for the delivery of new containers and remove old containers, Contractor shall conduct a parcel audit immediately upon award to account for all residential customers. During the parcel audit, Contractor shall work with the incumbent hauler to secure a customer database and determine how many multifamily units use carts or bins. The parcel audit shall include a desktop audit to compare previous hauler and/or City data against the County parcel listing. The data will serve to identify discrepancies between databases. If differences are identified, Contractor shall dispatch a route auditor to confirm data visually. Upon audit completion, Contractor shall compile an accurate mailing list to conduct outreach to residents.

Container Counts and Delivery Plan Table
Line of
Business
Number of
Containers Manufacturer Units Delivery Start Date Color Residential 106,025 Rehrig Pacific 34,593 60 days before start Trash – Black
Recycling – Blue
Green Waste/Organics
– Green
Commercial 4,123 Consolidated
Fabricators 1,265 30 days before start
Trash – Black
Recycling – Blue
Green Waste/Organics
– Green
Contractor shall review the container delivery plan with the City 90 days before the start of services. The City shall be able to make recommendations to fit the needs of the community best.

Residential Container Delivery
Contractor shall deploy the right number of resources to deliver and remove residential carts and commercial bins. Cart delivery shall commence during the site assessment phase and continue past service start. Contractor shall prepare a container delivery and removal schedule for approval by the City. The residential container delivery schedule shall be mailed to customers. Additionally, the schedule shall be shared on via social media, the City website, and print ads, to ensure all customers have visibility of the timeline. Residential customers shall have their carts delivered the day before their service day to allow them to put out old carts for service. On the following service day, the old containers shall be serviced and removed. Contractor shall work to reach an agreement with the previous hauler in which Contractor shall collect their residential carts and deliver them to Contractor’s rental property to ease their retrieval by a large truck.

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169
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
Commercial Container Delivery
Contractor shall order more than 4,123 containers (size 32-96 gallons, 1-6 cubic yards) for commercial (trash, recycling, and (1, 2, 3-cubic yards for organics) customers and City facilities. Contractor shall dedicate five route auditors to visit customers 90 to 120 days in advance of service initiation. Auditors shall work to confirm the current bin size and quantity as well as identify any special circumstances. Concurrently, the Contractor shall also conduct a commercial parcel audit to ensure locations are identified in the provided data. Contractor shall work with the incumbent hauler to deliver a new bin and remove the old container simultaneously to avoid service disruption. Contractor shall deliver a Contractor bin, remove the incumbent hauler’s bin, and then drop off the incumbent hauler’s bin at the Contractor’s staging facility. The incumbent hauler shall be allowed to retrieve their containers at a central point. Contractor shall begin exchanging commercial containers 30 days before services commence if the incumbent hauler can agree on service schedules. Contractor shall use the same method of data validation and in-person visits to validate roll-off customers.

Route Audits
Contractor’s operations and logistics teams shall collaborate on route audits. The audits’ goal is to ensure the operational assumptions are correct and make adjustments if necessary. Contractor shall run mock routes to ensure service operates efficiently and effectively before services start. Contractor shall also offer bundle packages to promote reductions in service day frequencies. Contractor uses its fleet management technology to track and monitor the driver’s effectiveness in running routes. Contractor shall periodically adjust routes to reduce logistical redundancies. Contractor shall cross-train City staff on Contractor’s terminology, processes, and applications. Likewise, City staff shall train Contractor’s key personnel on the Waste Reporting System.

Step 3: Service Implementation Model – Service Starts: January 1, 2022 On January 1, 2022, Contractor shall begin to service residential and commercial customers. By then, customers will have completed a waste assessment or have had an opportunity to participate in one. If not, Contractor shall maintain its “Boots on the Ground” approach to ensure customers have a chance to adjust service levels, container sizes, or quantities. Contractor shall deploy one supervisor per collection vehicle during the first week of service to ensure services are being rendered to all customers. If any adjustments are needed for services, the route supervisors shall contact a recycling coordinator to engage with the customer on the day of service. If the customer requests service changes, Contractor shall facilitate the change within 24 hours. Contractor shall also begin daily check-ins with assigned City staff. Contractor shall maintain an open communication line with the City staff during the transition time and the Agreement’s life.

Service Starts - Tasks and Timelines
Task Description Timeline Owner
Site Assessments –
“Boots on the
Ground”
Continue site assessments
and quality checks
Two weeks before
and after the start of
service
Recycling Coordinators
Adjust Service
Levels
Customers shall have
additional opportunities to
adjust container size and
quantities
Ongoing
Dedicated Customer Service
Representative, Sustainability
Center Representative, Route
Auditors, and Recycling
Coordinators
Route Audits
Conduct route audits to ensure
assumptions are correct and, if
necessary, make adjustments
Two weeks after the
start of service
Route Auditors, Operations
Manager, Supervisor, and Logistics
Representative
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170
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
Quality Checks
Utilizing Mobile-Pak,
Operations shall ensure
excellence in service
Start of service and
ongoing
Route Auditors, Operations
Manager, Supervisor, and Logistics
Representative
Displaced hauler
employees
Contractor shall extend
employment opportunities to
displaced hauler employees
30 days before the
start of service Human Resources
Site Assessments – Second Attempt
To ensure that every customer has an opportunity to select the optimal service level, Contractor shall continue to visit sites two weeks before and two weeks after the services start. Going through a site assessment will prevent overloaded and contaminated containers. Contractor shall make reasonable efforts to visit customers three times during transition period to conduct waste assessments.

Adjust Service Levels
Throughout the contract term, customers shall have the opportunity to contact Contractor to adjust the sizes and quantities of containers utilized. Contractor shall have a dedicated customer service team over the phone and at the local office to support container adjustments and service inquiries. Additionally, Contractor shall continue to have route auditors and recycling coordinators in the field to engage with new customers on recycling best practices through the service implementation period.

Route Audits
On the day services start, Contractor shall have a dedicated team of five (5) route auditors reviewing operational data to ensure routes are as efficient as possible. The auditors shall review routes, work orders, tonnage reports, and driver-initiated service exceptions. For two weeks after the start of service, RAs shall follow collection vehicles to verify effectiveness and efficiency. Contractor shall continue these efforts well past the service start date. Route audits shall be conducted periodically to promote operational effectiveness and foster safety in the community, all striving to minimize service day frequencies.

Quality Checks
Contractor shall use the newest collection vehicles equipped with the latest in fleet onboard computer technology, called Mobile-Pak, to ensure Contractor provides services to all customers. The Mobile-Pak Tracking System gives drivers the ability to generate service verifications and report service exceptions. Drivers can document service exceptions with a geocoded image and report it back to the customers via automated processes. Drivers can also communicate with customer service to provide service verification with photos and report service obstructions and overfilled containers or contamination. The tablet also provides GPS coordinates, providing customers and dispatch Contractor’s entire fleet’s real-time visibility. Contractor shall extend call center hours of operations and personnel in the field available to answer questions. Contractor shall offer the City access to this multi-channel service during extended hours for the transition and throughout the term of the Agreement.

Contractor commits to giving current contractor employees a fair and equal opportunity for employment. If hired, these employees shall receive equal or higher wages to their current one, along with a potential sign-on bonus.

After 12 months of employment, Contractor shall award drivers a $10,000, one-time retention bonus. Employment shall be extended for a period of no less than 90 days as provided in Chapter 4.6, Sections 1070 through 1076 of the California Labor Code.

Step 4: Service Implementation Model – Service Optimization: 30-60 Days After Service Start AR000147
171
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
After January 1, 2022, Contractor shall continue to engage the community with waste assessments, rightsizing, and contamination prevention to ensure services are optimized. Post service start, Contractor shall have a dedicated team of recycling coordinators, route auditors, and operations supervisors engaging customers and the community on various subjects. Contractor shall ensure customers do not experience service disruptions.

Service Optimization - Tasks and Timelines:

Task Description Timeline Owner
Data Review
Review of operational data,
including routes, customer
counts, container counts, and
tonnage
30-60 days after start Operations Management and
Logistics
Overfilled Container
and Contamination
Prevention
Identify incidents of
overloaded and contaminated
containers to engage
customer
Two weeks after the
date and ongoing
Customer Service and Recycling
Coordinators
Service
Implementation -
Community Report
Prepare a report to present to
the city that describes
opportunities for improvement
60 days after start Service Implementation Team and
Government Affairs
Data Review
Once the service starts, Contractor shall re-engage residents and businesses with data collected from waste assessments conducted during the Pre-Outreach and Education or Site Assessments phases. For customers who did not participate in a waste assessment, Contractor shall maintain recycling coordinators in the field to continue engaging with customers to ensure they have the optimal number of containers and the right size or identify an opportunity to reduce service day frequencies. Secondarily, waste assessments are intended to prevent unsightly and overfilled containers and avoid contamination. Contractor assessment efforts shall begin ninety (90) days before the service start date and shall continue throughout the term of the Agreement.

Overfilled and Contaminated Containers
Contractor shall utilize a customized application to report overfilled and contaminated containers. When and if containers are overfilled or underserviced, a Contractor representative shall engage the customers to educate or adjust service levels.

Community Report Presented to City Staff
An estimated sixty (60) days after the start of service and at the City’s discretion, Contractor shall prepare a community report to review with City staff and the community. The service implementation team shall develop the report to communicate key milestones in the Service Implementation Model.

Items detailed in the Community Report include the following:

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172
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
Step 5: Service Implementation Model – Closed Loop Process: 90 Days and Ongoing As customers acclimate to the new service offerings, including service enhancements, Contractor shall diligently reach out to customers and educate them on environmentally sustainable programs. In addition to the outlined plan, Contractor’s marketing and communication team shall support efforts to increase recycling best practices and environmental sustainability programs.

Closed-Loop Process - Tasks and Timelines
Task Description Timeline Owner
Launch Recycling
Program
In collaboration with City staff, Contractor shall
launch comprehensive Recycling Program
90 days after the
start and ongoing
Sustainability
Director
Identify Food Rescue/
Donation Opportunities
Engage with local businesses and schools to
facilitate a food rescue program to fit local
community needs
90 days after start
date
Recycling
Coordinators
Launch Community
Outreach Campaigns
Utilize digital marketing and various
communication channels to engage customers
in recycling and organics best practices
90 days after start
date
Marketing and
Communications
Department
Bi-Weekly
Communications with
City Staff
Transition from weekly to bi-weekly meetings
with City Staff, or as the City deems
necessary
Continues
through the life of
the agreement
Key Personnel
and City Staff
Launch Recycling Programs
Ninety (90) days after service starts, Contractor shall launch a recycling education programs in the City. Working in conjunction with City staff, community leaders, and educational institutions, Contractor shall launch a comprehensive recycling program geared toward increasing recycling, promoting the reuse of goods, and reducing unrecyclable materials consumption.

Identify Food Rescue / Donation Opportunities
Utilizing data from operational reports and feedback from site assessments, Contractor shall identify food waste generators that may qualify for a food rescue /donation program. Once a candidate is identified, Contractor shall coordinate an additional waste assessment with the customers and food rescue partners.

Community Outreach Campaigns
Contractor shall also launch a community outreach campaign in the City. This campaign shall educate residential and commercial customers in recycling, landfill avoidance, organics, and food rescue/donation opportunities.

AR000149
► IFiinal Residential and Commercia1 CtiBl:omer Count!! ► Tonriag,e· CoU!ected by material type
► !Number ot Containern Del.ver,ed: Residential and
Commer,oial
► !Number ot Waste AasesamentB oomp eted
► IN'umber of Food IRescue/Dommon O~port1mi1ties
► Communi11¥ Rartnernlli,pll/Sponsorslli,pa
► Opportu11mea for Route Co11Botidation
► Gerieral Q?S)orituriities for mpmvement
173
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 10
Transition Plan
Each campaign effectively provides education to specific customer targets. Most are digital-based. Along with social media and other digital marketing programs, Contractor shall deploy a comprehensive outreach and education program to exceed the City’s expectations.

AR000150
llhe community outreach cainpaigrri will be shared on the following 1platforms:
► l11stagr;oo ► Athens Thous1111d Oaks Websilie
► Faceoook ► lhouaancl Oaks Acom
► Twitter ► lhouaancl Oaks Chamber of Commerce
► Li11kedln ► Conslant Conl:acl Emaill Blasts
174
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 11
Customer Service Plan
Contractor Customer Service Team
Call Center Staffing
Contractor has a local call center in the City of Irwindale that employs over sixty (60) customer service representatives and can support a variety of languages. Contractor shall also maintain a Sustainability Center within the City, which shall provide local representation, in-person service and economic development.

In addition to the representatives in the call center, Contractor shall provide three (3) dedicated customer service representatives for the City throughout the term of the Agreement. Two shall focus on residential calls, and the third shall focus on commercial. They shall be hired locally to work out of the local City Sustainability Center. The expectation is that team members resolve customer queries on the same day, if the inquiry is received before 2:00 pm and by 10:00 am the following day if the query is received after 2:00 pm.

Contractor Customer Service Team consists of the following staff, who will all be available to serve the City:

Service Implementation Staffing
Phone System
Contractor uses the NICE InContact phone system configured to optimize staffing to ensure that customers are directed to the right agent, every time. City customers who call for service shall first be directed to the local office for the best experience. In the event that the local representation is unavailable, calls shall be re-routed to the Irwindale call center for a quick response.

Residential Commercial
First 180 days = 7 Dedicated Customer Service
Representatives
First 180 days = 1 Dedicated Customer Service
Representatives
Post 180 days = 2 Dedicated Customer Service
Representatives in the City’s Sustainability Center
Post 180 days = 1 Dedicated Customer Service
Representatives in the City’s Sustainability
Center
AR000151
Sixty (60) Ten (10) Three (3) Two(2) One (1)
customer service digital care dedicated Thousand customer quality assurance representatives representatives Oaks customer service service supervisors representative representatives
175
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 11
Customer Service Plan
NICE InContact provides:
• Digital capabilities including live chat, direct messaging, and e-mail support • An all-in-one customer interaction solution
• Omni-channel call routing
• Workforce optimization
• Cloud compatibility
• Customer information
• Ability to deploy a designated phone number
NICE InContact shall meet the call requirements for the City. Additionally, InContact can transfer overflow calls, if needed, from the City’s Sustainability Center to the Irwindale Call Center to ensure City residents and commercial customers are always supported.

Customer Service Training
Contractor employs a closed-loop process to ensure that each customer’s concern is acted on and followed entirely to resolution. Occasionally, complex solutions may require a 24-48 hour turnaround time. During that time, the agent shall provide progress updates to the customer by phone or email. When the issue is resolved to the customer’s satisfaction, Contractor have successfully closed the loop. Contractor has instituted several training programs, which include:
• Weekly One-on-One coaching
• Quality-Monitoring Program
• First Call Resolution Training
• Ongoing Training
Customer Service Hours of Operation
Contractor offers live, friendly customer service between the hours of 7:00 am – 8:00 pm, Monday through Friday, and from 7:00 am to noon on Saturdays, excluding holidays. Contractor shall provide digital care support past normal business hours. Contractor offers responding to inquiries via phone, live chat, e-mail, surveys, and by the 4th quarter of 2021, direct messaging (DM) on social media.

Customer Service Extended Support: Self-Services
Contractor has a variety of self-service options, such as:
• Online Bill Pay
• AutoPay Registration
• Online Billing Inquiries
• Online Service Requests
• Online Changes to service
• Online Bulky Item Pickup Request
• Online Rent-A-Container
Customers can utilize self-service options 365 days a week, 24 hours a day online. They can also ask questions or chat online during regular business hours with a customer service representatives. Through the City’s dedicated website, customers can complete any transaction that would normally be processed over the phone without the inconvenience of making a call.

AR000152
176
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 11
Customer Service Plan
City Website
The City shall have a dedicated website, which shall include community-specific information that can be updated as needed. Contractor shall collaborate with Recyclist to facilitate developing a “What Goes Where” interactive application on the www.AthensThousandOaks.com website, or institute the City’s ReCollect application on the Athens website. The application shall provide City residents and commercial customers with the tools to understand what material goes in which container, more importantly, what can be recycled and what cannot.

The City’s website shall also integrate vehicle GPS tracking capabilities. This convenient technology shall give customers the ability to locate the status of their collection vehicles and street sweepers throughout the day.

Customers shall no longer have to call customer service to find out when their waste or recycling shall be collected.

Billing Standard Operating Procedures
Contractor uses Soft Pak, the state-of-the-art software, to process billing in-house, which provides the flexibility and security to manage the entire process from quality checks to mailing locally. During the service transition, Contractor shall have dedicated staff in the City to respond to billing inquiries and resolve disputes.

The City residential and commercial customers shall benefit from timely, accurate, and transparent documented notes from customer service and operations.

Soft-Pak Customer Database
Soft-Pak maintains the following:
• Customer contact information
• Billing information, such as service levels and chargeable service request • Location information, such as access codes or service instructions • Outreach and education activity
• Work orders – active and historical
• History of services, including service exceptions and incidents of overloaded or contaminated containers • Driver and route information
With Soft-Pak, customer service, billing, routing, and operational information is available in a controlled and easy to access system. Below is a brief list of the critical capabilities that Contractor can highlight with the Soft-Pak system:

Contractor has integrated Soft-Pak with 3rd Eye, Mobile-Pak, Tableau, and fleet management systems to operate AR000153
i Soft-Pak™

1. Online dispatching with route management

2. Productivity and profitability reporting per route
SOHWARE SOLU TIONS 3. Inventory tracking, fleet maintenance, LEED reporting

4. Scale and landfill ticketing

5. Online payment capabilities

6. Materials tracking and hazardous waste handling

7. Sales management of prospect quotes and customer activity

8. Extensive management reporting
177
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 11
Customer Service Plan
routes as efficiently as possible. Contractor shall grant City viewing access to Tableau in order to quickly locate customer information and service data as needed.

Securing Customer Information
During customer interactions, Contractor goes through a verification process to ensure customers’ information is secure. Callers must verify the service address, phone number, and name on the account and must be an authorized user to make changes on the account or receive balance information. Contractor also utilizes encryption and SSL technology to ensure the protection of vital and sensitive customer information. Additionally, to safeguard customer information, Contractor conducts annual audits to identify opportunities to adopt new technology or refine existing security processes.

Customer Service Integrated with Route Operations
All Contractor collection vehicles are installed with the 3rd Eye Fleet Management System and are equipped with tablets to confirm service has been completed. These two pieces of technology complement one another to provide the following capabilities:

The customer service team has access to all the collected information from the truck technology, such as notations or pictures taken by the driver. If a service exception occurs, the customer service team is immediately alerted and can help resolve the issue in a timely manner. In addition, all Contractor drivers can radio the dispatch department, should they need to deviate from the existing route. The radio system allows drivers to assist in collection efforts elsewhere in the City, should the need arise.

Monitoring Overfilled and Contaminated Containers
Contractor shall provide notification via phone, email within 48 hours, and a letter with a picture of the exception within 30-days. The notification shall include a picture, time, and date of the exception, while the phone call shall give the customer options to resize containers or options for dealing with contamination. The ultimate goal is to right-size, educate, and prevent future occurrences. Utilizing Mobile-Pak, drivers shall report the event of overfilled or contaminated containers to customers. In turn, customer service shall reach out to the customer via a phone call to notify the excess. Contractor shall proactively attempt to engage the customers to educate and, if necessary, increase service level.

AR000154
1 2 3 4 5 6
Collect timestamp Equipped with a GPS-enabled Monitor service Communicate in Dispatch work and camera to show allowing for exceptions as real time with the orders in real geolocation of proof of service, tracking of route well as customer service time for sameservice location if needed progress contamination/ team day resolution overloaded
containers
178
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 12
Sustainability and Compliance Plan
This Exhibit has been submitted to the City and approved prior to the award of a contract and shall be annually updated thereafter as described in Section 18.02. The Contractor is required to document site visits and compliance data in the City’s Waste Reporting System.

Pillars of the Contractor’s Sustainability Compliance program are:
• City-specific website with interactive features, social media and other online materials that place recycling resources at your fingertips;
• Best-in-class outreach from professionals skilled in teaching children, college students, homeowners, business owners, employees, and anyone else interested in becoming better at managing waste; • Customized collateral - A broad spectrum of outreach materials produced by experts in their fields, from newsletters to signage;
• Waste assessments completed on location that are comprehensive and proven to drive results; • Legislative expertise for City staff and others; and
• Environmental programs to support sustainability measures in the City.

City-Specific Website. As described in Article 18.02.1.

Contractor shall maintain and keep up-to-date a dedicated, City-specific page on the Contractor website. It shall be managed and updated by in-house technical support team members. Content shall include:
• Services and rates;
• Outreach and education materials (including newsletters, welcome packets, cheat sheets, signage, and more);
• Details on available services; what can and cannot be placed in recycling, organics, and landfill-bound containers;
• Special collection services;
• Holiday schedules;
• Proper container set-out details;
• Food recovery and material reuse resources;
• Contact options for customer service (phone number, live chat, and digital messaging); • Bill pay preferences;
• Quick links to request services allowing the customer to schedule services and submit changes, inquiries, complaints, and queries; and
• Additional programs, as the City sees fit.

The website shall contain transition information and concise descriptions of services. Customers can pay their bills online at no additional charge. They can also request bulky item collection, extra pickups, service and account changes. Requests are handled during regular business hours and confirmed within one hour of receipt. Customers may also e-mail their requests, which shall generate an e-mail or telephonic confirmation. The site shall also provide a conduit for customers to interact with the Contractor’s Customer Service team via live chat.

Recycling Resources. As described in Article 18.02.2.

Contractor is dedicated to providing the most current and state-of-the-art recycling resources, including outreach and education materials, programs, and activities. Contractor shall work with the City to create content and input feedback. Contractor’s team shall promote recycling resources via the following page:

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Contractor shall provide in-person, virtual programs, and prerecorded activities, events, and training. Contractor shall also offer videotaped and onsite waste assessments for clients, in which Contractor make suggestions and follow up with links to additional recycling resources. Contractor recycling resources shall be made available on Contractor website for download, marketed via social media, and distributed via e-mail or mailers (per customer preference). Contractor shall maintain an up-to-date list of recyclable materials on its website, accessible to customers in numerous media to meet varying preferences.

Contractor shall promote and provide the following:

Interactive Ultimate Recycling Guide
Contractor shall collaborate with Recyclist to create and maintain a customizable interactive Ultimate Recycling Guide accessible on Contractor dedicated City webpage. This online guide shall:
• Offer a state-of-the-art program that is intuitive, colorful, picture-oriented, simple to follow, and engaging. • Be branded, fully customizable, and tailored to City needs • Illustrate tips on reusing, reducing, and recycling of 300+ everyday items • Supply in-depth educational content about disposal options, safe handling, and alternative recycling options such as take-back and mail-in
• Include localized information about drop-off and collection programs Website and social media platforms Waste assessments (audits) and onsite visits
Welcome packet/brochures and
Newsletters
Presentations and training
E-mail blasts and educational videos Community events and meetings AR000156
• • • • • • •
Customizable Ultimate
Recycling Guide
Recycling Cheat Sheet
Illustration of Container
Streams
Slgnege
Container La be ling
Newsletter Articles
Social Media
Created by Recyclist, details on following page
2-pages and printable that lists what is acceptable
in each container and how to identify electronic and
hazardous waste
And a list with what is acceptable on the website
For each waste stream illustrating w hat is
acceptable
On dumpsters and carts for recycling , organics, and
landfill streams
Reminding what is and what is not acceptable in
each container
Content provided to promote proper recycling,
explain how to dispose of special waste , and
educate about contamination
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Sustainability and Compliance Plan
• Make available information on local and nationwide resources about drop-off and mail-in programs Work seamlessly across devices with no download required
• Provide mobile-friendly information with SEO (Search Engine Optimization) • Embed into the website platform, which avoids technical limitations, particularly around widgets and the lack of ability to draw in search engine traffic
• Does not require a widget or separate app
• Allow users to stay up-to-date with accurate Information Update easily and quickly given editorially supported services
• Quantify outreach efforts and measure audience growth and participation School Education and Outreach. As described in Article 18.02.3.

Contractor shall develop (with City approval) an education and outreach plan, materials, and tools for schools to use in the franchise area, including those in the Conejo Valley Unified School District, private schools, and California Lutheran University. Contractor shall provide outreach (including site visits and educational material distribution) annually and necessary throughout the year. Educational material shall be distributed annually to campuses by mail or in-person by September 30, 2020, and site visits shall be completed by November 30, 2020.

Contractor shall identify a Recycling Coordinator (RC) as Zero Waste Schools Program Lead. They shall offer and oversee school presentations and assemblies, training, waste assessments, reduce and reuse opportunities, annual site visits, and material distribution. They shall provide schools the Contractor’s Zero Waste Manual for K-12 Schools, a systematic guide for students and staff to implement and maintain a successful Zero Waste Schools Program. It includes, but not limited to:

Contractor shall participate in events and provide age-specific school presentations to increase proper on-campus and at- home recycling. Contractor shall provide educational materials electronically and in print (where applicable).

The material shall be available for download on Contractor’s City-dedicated webpage.

Outreach material for K-12 and university students (where applicable) shall include:
• Welcome packet/brochure;
• K-12 School-specific signage and posters for organics, recycling, landfill, liquids only, CRV, and food share tables;
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• Zero Waste Manual for K-12 Schools Recyclable Materials Cheat Sheet; • Access to Contractor online, interactive Ultimate Recycling Guide; • Information on food waste collection, donation, and share tables; • Edible Food Recovery brochure;
• Information sheet on household hazardous waste (HHW), battery, and bulb disposal; • Single-Use Disposables Product Recommendations List;
• SAFE Collection Center flyer; and
• Additional material for teachers to use in the classroom: myth-busters, 4Rs recycling tips, recycling art activities, kid’s activity flyers, and suggested recycling curricula.

K-12 Sustainability and Zero Waste Incentive Programs
To incentivize participation in closed-loop and recycling education, Contractor shall fund the following programs annually:
• School Garden Grant. Annually, Contractor shall sponsor the build-out or restoration of one school garden or compost hub within a year of grant dedication. Grants shall fund building materials, tools, garden/permaculture expertise, soil, compost, plants/seeds, and other program-related needs. • Recycling Competitions. Contractor shall conduct at least one school competition per year. Winners shall receive a Contractor-funded award and public recognition agreed upon by the City. Potential competitions include:
o Zero Waste Signage Competition – Schools shall compete between grades or neighboring schools to design zero waste stations and signage.
o Treasure from Trash Art Contest – Students of a specific age range shall compete with other schools in the City to create an art project from “trash” given a specified recycling theme.

University Program Outreach
California Lutheran University shall receive the same or similar educational material and outreach as K-12 schools, where applicable. However, considering the campus community’s transient nature and age range, a university education plan (including outreach material) would resemble a business account.

Additional outreach and education shall include:
• Working with the school to create supplemental information; • Hosting at least two teach-in sessions per year with student groups or in high-traffic areas about proper oncampus recycling/disposal, reuse options, and more; • Creating a reuse donation opportunity for campus move-out days; • Staffing at least three tabled events per year, such as Earth Day fairs and athletic events to engage students, build awareness, and encourage proper participation of recycling, organics, and waste diversion efforts;
• Encouraging campus buildings to take part in reuse programs with centralized share sites Supporting the creation of recycling and organics messaging, green teams, and outreach efforts; • Providing training, presentations, and one-on-one meetings with green teams and identified stakeholder groups Training student green teams (or applicable group) on how to conduct waste characterizations; and • Working with the University to identify waste-reduction opportunities and participating in planning meetings with vendors, caterers, event coordinators, and other campus-related partners where applicable • Supporting on-campus food recovery and food insecurity efforts.

Legislative Compliance Notices, Site Visits, & Outreach. As described in Articles 18.02.4, 18.02.5, 18.02.6, 18.02.7 AR000158
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As part of Contractor ongoing outreach and education efforts, Contractor shall meet and exceed City and state legislative requirements including AB 341 (Mandatory Commercial Recycling), AB 827 (Recycling Containers), AB 1826 (Mandatory Organics Recycling), and SB 1383 (Short-Lived Climate Pollutants Reduction Strategy).

Compliance Notices: For eligible commercial entities, multifamily dwellings (MFD), and Mixed-Use Dwellings (MXD) not in compliance, Contractor shall develop and mail quarterly compliance notices by the last day of the month following the end of each quarter.

Site Visits: Contractor shall conduct site visits to eligible commercial entities, MFDs, and MXDs regarding mandatory legislation. Site visits shall occur at least once per year for the first three years, then every other year for businesses in compliance and every year for businesses not in compliance.

Compliance Outreach and Education: Throughout the life of the contract, Contractor shall disseminate information through billing inserts, welcome packets, site visits, customer meetings, and various community presentations.

Contractor shall provide customers with a legislative handout that shall outline compliance requirements for AB 341, AB 1826, SB 1383, and AB 827. Contractor shall also supplement its customer training and presentations with information on the mandates, the importance of successful participation, and contamination avoidance. Additional outreach specific to a legislative bill is as follows:
• AB 1826. Contractor shall explain to customers where Contractor send organic materials for processing and how they become compost. Contractor shall outline what items are acceptable, including (green waste (yard trimmings and landscape waste), food scraps, and 100% fiber-based food-soiled paper). Contractor also shall enumerate the environmental benefits of diverting organics waste from landfills and into nutrientrich soil amendments. Contractor shall provide businesses with Contractor “Single-Use Disposables Product Recommendations List” to help businesses identify compostable serving-ware acceptable in Contractor’s compost infrastructure.
• SB 1383. Contractor shall work with the City to educate and engage customers in compliant programs, such as organics waste collection and food recovery. Efforts shall include education and outreach, reporting, monitoring contamination, and enforcement. Contractor shall implement an edible food recovery program that promotes food waste prevention and increases food rescue opportunities through outreach and funding.
• AB 827. Through Contractor onsite waste assessments, Contractor shall encourage and track AB 827 participation. During Contractor evaluation, Contractor shall recommend to customers where and how they should place containers and signage. Color-coded, printable signage shall be available on Contractor website for download. For interested customers, Contractor shall provide a list of vendors that sell indoor recycling, landfill, and organics containers.

Waste Audits (for Commercial Customers). As described in Article 18.02.8.

Contractor shall offer MFD, MXD, and commercial customer locations a startup waste audit/assessment to determine appropriate container types, sizes, and collection frequencies during the first year. Contractor shall include written, customized recommendations on how to improve the customer’s diversion programs. When combined with Contractor’s other outreach and education programs, Contractor anticipates total recyclable tonnage collected in the City after the first year shall increase.

The following is Contractor’s waste audit/assessment implementation strategy and methodology:

1. Prioritization strategy: Contractor shall prioritize which customers receive waste assessments and training for recycling and organics. Contractor shall identify collection locations before the start of services. The priority list below enables in-depth and customized assessments by Contractor RCs after multiple meetings.

The outreach priority list is as follows:

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• Customers who are sizeable solid waste generators
• Customers who have no recycling experience
• Customers who want to start recycling organics and have no prior experience • Customers who have recycling containers, but poor recycling skills • All the other customers.

2. Components developed from the assessments shall include:
• Comprehensive waste audit/assessment process;
• Detailed waste management and recycling strategies;
• Customer personnel training;
• Effective signage, location placement, and maintenance suggestions; and • Container types, sizes, and pick-up frequency recommendations.

3. The number of customer targets per year: Before the initial assessment and transition rollout, a minimum of one RC shall be dedicated fulltime to conduct waste assessments and training for City commercial, MXD, and MFD accounts, with additional staff as needed. The metrics shall be recorded and reported to the City’s Waste Reporting System.

City commercial, MXD, and MFD customers shall receive a waste assessment at least once a year for the first three years. Beginning with year four, Contractor shall engage and complete a site visit and waste assessment with each customer every other year. Most waste audits require multiple meetings and conversations over days, weeks, or even months, based on Contractor experience.

4. Virtual Onsite Waste Audits/Assessments: In event that Contractor customers cannot be onsite or do not feel comfortable participating in onsite assessments, Contractor offers virtual waste assessments where Contractor engages the customer over the phone or through a Zoom meeting to go through the site visit’s details and Contractor findings. Contractor shall ask the customer several questions about their business or MFD, gather and document this information for future use, and make recommendations on service levels.

Contractor also have the ability to video record onsite waste assessments for clients, when necessary. The video shall include suggestions and be available to the appropriate parties. Contractor shall also follow up with additional input and resources. The RC and client can review the video together or separately. This approach is essential for Contractor multifamily accounts, which might have out-of-state managers or have COVID-19 (or other health concerns) limitations.

5. Contractor Outreach and Education Department: Contractor shall provide services to commercial and multifamily accounts supported by a staff of marketing and sales account managers, RCs, and customer service representatives. If Contractor hires additional staff to support the transition plan’s implementation, Contractor’s current personnel shall act as valuable on-the-job trainers and coaches for new staff.

6. Rightsizing Customers: A critical consideration related to improving recycling behaviors and increasing recycling volume is the amount of space available for recycling containers. Contractor RCs and support staff shall identify locations with no recycling containers, undersized containers, or insufficient space to accommodate the customer’s recycling potential based upon the waste assessment.

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7. Prioritization strategy: The below list is an example of recycling and diversion strategies Contractor staff shall suggest to customers as part of their waste assessments, including training and technical assistance to:
• Encourage the use of interior recycling and organics containers; • Promote the use of signage on and above waste containers to increase messaging and participation
• Create centralized waste hub locations where the recycle, landfill-bound, and organics containers are grouped;
• Suggest smaller, under-desk containers for landfill-bound waste (such as caddies) or recommend grouping containers together with no solo containers;
• Minimize landfill-bound waste by encouraging single-use disposable alternatives for food ware, hand dryers in lieu of paper towels, share box setup, and food recovery options; • Encourage printing policies to reduce paper usage, such as setting printers to double side print automatically and using recycled content paper;
• Recommend large businesses conduct e-waste collection events to encourage employees, tenants, and students to dispose of e-waste properly, thereby reducing contamination in containers; • Initiate an onsite Recycling Ambassador or a Green Team to set goals and oversee zero waste efforts; and
• Advocate managers and work with their contractors to install recycling chutes and provide adequate space for recycling and organics bins in multifamily housing and commercial buildings to increase recycling participation, access, and compliance.

Contractor shall send customers a copy of their completed startup waste assessments, summarizing the findings, recommendations, actions taken and planned, referral resources, and people contacted. These reports shall be included in Contractor Soft-Pak database.

8. Results, Reporting of Waste Assessments, and Training: The effectiveness of waste assessments and training can be evaluated by comparing recycling and organics volumes before and after the intervention.

Contractor shall conduct onsite inspections at customer locations and obtain feedback from processing facilities and transfer stations that unload compactors and roll-offs to track statistics.

9. Large Accounts: Contractor shall provide large accounts with the tools necessary to analyze their waste streams. Contractor shall prepare and provide monthly diversion reports for the customer upon request.

This information includes changes in volumes of refuse, green waste, food waste, and recyclables by type; total tonnage; and diversion rate
Proprietary Outreach and Education App: Contractor has created a custom app that can be used on a tablet, phone, or laptop. The app was specifically created for Contractor Outreach Department to be used in the field and when talking to customers. Some of the information and data Contractor’s collects can be customized based on the City’s needs and priorities. Contractor shall use the data to target specific customers for outreach about recycling, organics, contamination, and edible food recovery. Some of the data Contractor will collect or verify includes the following:
• Customer contact information, service and billing address, service levels, and routing information; • GPS link to the customer service location, as well as bin location for some larger customers • Photos of customer bin locations, enclosures, and inside the containers. The documentation is helpful for recoding and analyzing contamination for future training opportunities and outreach; • Outreach materials distributed to the customer with date and time; AR000161
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• Reasons why the customer refused some of the outreach material or services offered. This information can be helpful to plan and think outside the box on ways to improve and encourage future participation in Contractor diversion programs;
• Contamination training, including participants and pictures; • Container information, including lock lids, custom bin sizes, and measurements; • Site location information, including any safety hazards, gate codes, or specific special access instructions.
• Types of material the customer throws away and estimated volumes. This data shall help guide service level recommendations;
• Customer’s interest and previous attendance in recycling and organics training; • AB 1826 and SB 1383 compliance questions, including if they are a candidate for organics collection, are already in compliance, have any implementation issues, refuse service, and if they are or should be participating in edible food recovery. These questions help us prioritize Contractor outreach and education. Contractor shall provide this content to the City for review and compliance support
• Customer implementation of recycling and organics signage and interior containers for employee, tenant, and customer use. Adding this data shall help track AB 827 compliance.

Compliance Reporting. As described in Article 18.02.9.

Contractor shall access the City’s Waste Reporting System to report customer compliance, contamination, overage issues, service levels, and other data. Contractor shall utilize the City specified reporting formats and work together to ensure compatibility between the Contractor and City systems.

Contractor shall provide input and support to the City when developing their City Waste Reporting System.

Contractor’s internal data management system provides comprehensive tracking. • System tracking components;
• Education and outreach conducted public event participation; • School visits;
• Compliance notices mailed;
• Site visits;
• Waste audits completed Information distributed media used; and • Community events hosted.

Contractor shall also identify public education activities undertaken during the year, including billing inserts, container tags, event material distributed, tours, quantifiable outreach impacts, and other outreach and collection activities. As it applies to AB 341, AB 1826, and SB 1383, Contractor shall document participating and non-exempt commercial accounts, date, status of conducted outreach efforts, and current service levels.

In addition to the app, Contractor uses onboard tablets for truck drivers to document and record customer issues onsite. The tablet allows the driver to note and take a picture of an issue, which automatically uploads to the customer’s account and creates a permanent record. Contractor can run daily, weekly, and monthly reports on many items for internal and external use. The Contractor’s Outreach Department downloads these reports to identify opportunities where additional customer training and education are necessary or if rightsizing is needed to avoid overage fees.

Contractor’s goal is to minimize issues by implementing an interactive Ultimate Recycling Guide where customers’ inquiries are resolved with a quick click of an image. The content shall be thorough, up-to-date, and easily accessible on devices. This guide shall help minimize contamination in recycling and organic waste streams.

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Right-sizing Containers. As described in Article 18.02.10.

An RC shall optimize customer service levels and container types during the waste assessments by appropriately matching them to their waste, recycling, and organics output. RCs shall make recommendations to the customer and record them in Contractor’s database for historical purposes. Customers who decline recycling or organics services shall be documented in the database and a list shall be provided to the City upon request. Right-sizing customers shall support the City’s high diversion goal and help prevent overflowing and overfilled containers.

Contractor drivers shall identify (in the system) customers who have overfilled containers; a report can be generated to show which customers require further outreach and rightsizing.

Education and Outreach Materials Development and Distribution. As described in Article 18.02.11.

Contractor shall customize outreach and education materials to meet cultural, linguistic, and demographic characteristics. The outreach strategy and material content shall consider local trends and data obtained by Contractor and the City. Contractor shall ensure that the educational material shall be useful and appropriate for non-English speakers of varying cultures and backgrounds. Contractor’s Customer Service Department offers translation for more than 175 languages.

Contractor shall develop and distribute public education, outreach, and promotional materials to residential, multifamily residential and commercial customers at the inception of the new contract and throughout the term of the agreement. Service recipients shall receive outreach and education material via in-person drop-off, snail-mail, and electronically (via e-mail and social media). Materials shall be available for download from Contractor dedicated City webpage.

Contractor onsite and virtual outreach and education efforts and material distribution shall be recorded in Contractor internal data management system. They shall be available to sync with the City Waste Reporting System. By analyzing the data, Contractor can achieve higher participation by quantifying engagement compared to recycling and organics participation; identifying outreach opportunities and recipient types based on Contractor diversion goals; targeting problem areas; creating necessary outreach materials, programs, and strategies; and measuring success along the way. Contractor shall work with the City to expand public and customer knowledge of Contractor programs and share additional methods to reduce, reuse, recycle, and compost. Contractor shall maintain Contractor education program, as well as support the efforts of the City. Contractor shall create educational material that is practical, applicable, easy to read, colorful, and engaging.

Public Events & News and Social Media. As described in Article 18.02.11 Contractor shall work with the City to promote new solid waste and recycling programs, events, and information on recycling, organics, and other services. Contractor shall utilize local media and print outlets, HOAs, and other associations, schools, libraries, community centers, civic groups, and nonprofits to promote recycling programs.

Contractor shall provide outreach and education material for distribution where applicable. Contractor utilizes various strategies to engage with the community, inform them about the City’s waste and recycling program, and distribute public education and outreach material.

These strategies include the following:

1. Materials Distribution. Contractor shall provide customers the following list of outreach and educationrelated materials. This shall be done via print or electronically, where applicable. Additional items shall be created throughout the contract per City request for specific Zero Waste diversion programs and based on ongoing needs assessments, such as targeting “problem area materials.” AR000163
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Distributed materials list includes, but is not limited to:

Material Types
Target Audience
Service Recipients Notes

SFD MFD COMM
Welcome Packet/Brochure X X X
Acceptable materials labeling and stickers for
dumpsters and carts X X X
Stream specific signage/posters for organics,
recycling, and landfill X X X
Additional signage for download: electronic and
hazardous collection, proper cardboard disposal,
close container lid notification, and “Bring Down
Your Recyclables” for MFDs
X X
School-specific signage and posters for organics,
recycling, landfill, empty liquids, CRV, Go
Reusable, and food share tables
X X School-specific
Zero Waste Schools Manual X
Recyclable Materials Cheat Sheet X X X
Legislative Handout for commercial accounts X X Including at least SB 1383, AB 1826 and AB 341
AB 1826/SB 1383 Mailer X X
Edible Food Donation brochure X
Info sheet on HHW, battery, and bulb disposal X X X
Event flyers X X For e-waste, compost, & other
collection or disposal events
Special collection inserts and info sheets X X X
Single-Use Disposables Product
Recommendations List X
To encourage the purchase of
products that are reusable or truly
compostable or recyclable.

Web-based, interactive Ultimate Recycling Guide X X X See further description below Newsletters X X X See further description below
Social Media Dos and Dont’s Campaign X X X
To target certain Recyclable
Materials or “problem” areas,
including proper sorting and
contamination. Shall identify
problem items through onsite waste
assessments and audits
Food Waste Recycling Training Video X Specific to foodservice establishments
MFD Recycling Ambassador Program workbook X
Red-Tag or Oops Notice X X X See further description below AR000164
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MFD Managers’ Tenant Outreach Templates X
Zero Waste Recommendation Checklist X X
Site-Specific Waste Assessment copy with
recommendations X X
Recycling Containers – Vendor Suggestion List X X
Organics Recommendation Letter and Getting
Started Checklist X X
Resources for Material Reuse handout X X X

2. Quarterly Newsletter. A quarterly newsletter shall be sent to customers by mail in their bill or electronically.

Newsletter content shall include service notifications and tips on proper sorting and usage.

Additional content shall include identifying recyclables; composting; disposal education for batteries, ewaste, and HHW; bulky item collection; contamination prevention; container placement; holidays observed; holiday tree collection; upcoming events; pertinent recycling legislation information; and additional resources. The newsletter shall include English and Spanish translations.

3. Annual Recycling Awards. To promote and incentivize ongoing recycling efforts, Contractor shall recognize and submit to the City for approval annual “recycling stars” that show an exemplary effort to implement and partake in recycling or organic waste programs at their workplace or business.

In addition to being recognized at a City Council meeting, recipients shall also receive recognition in one or more of Contractor’s outreach efforts, including newsletter submissions and website posting. Contractor shall work with the City to identify qualifiers by which to rate and determine the award recipients. Contractor shall distribute awards made from reused and recycled content.

4. Community Events and Presentations. To increase diversion, promote recycling education and awareness, and increase participation, Contractor shall participate in community events and provide zero waste and recycling presentations to community groups.

Contractor shall include educational and publicity information promoting the City’s solid waste and recycling program. Contractor most popular presentations are “Recycling 101 – Let’s Talk Trash” and “How to Implement Organics Recycling.” Contractor shall also provide Contractor mini-collection truck “Mighty Mike” and Contractor recycling display/information booth for community events at the City’s request.

5. Social Media. Outreach content shall be available for posting on the City’s website and other social media sites, including Twitter, Instagram, Facebook, and LinkedIn. The Contractor team shall assist the City in answering any relevant inquiries through social media avenues.

6. Interactive Ultimate Recycling Guide. Contractor shall invest in and partner with Recyclist to create and maintain a customizable interactive recycling guide accessible on Contractor dedicated City web page.

7. Corrective Action “Red Tag” or “Oops” Notice. Contractor shall develop a corrective action notification form/ tag and implementation plan for instances where customers set out inappropriate materials for collection or AR000165
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where containers are overfilled, overweight, or contaminated. The notice shall include the appropriate manner for disposal or other required corrective actions.

8. Community Meetings and City Council Updates. Contractor shall provide the City Council with regular updates on new technologies, the state of the waste and recycling industry, and notifications of government actions that affect the City. Contractor can also hold annual town hall meetings to provide interactive, faceto-face, or virtual discussions on waste and recycling issues.

Contractor shall work with community groups, civic/nonprofit organizations, HOAs, other professional associations, and neighborhood associations to provide community-based information sessions and attend meetings to answer questions (both at contract transition and through the life of the contract).

9. Reduce and Reuse Education and Events. Contractor shall make available information donation events, repair businesses, thrift stores, and drop-off options in the City. Contractor shall provide a resource list of websites that promote reuse options, such as repair tutorials and manuals (i.e., iFixit), community share sites (i.e., Buy Nothing Project), and the City’s Reuse/Donation Centers webpage. Annually, Contractor shall sponsor an organization to host a repair workshop (i.e., Repair Café or FixIt Clinic) where volunteers shall help community members fix their broken items for free.

10. Textile/Clothing Recycling Program Targeting. Contractor shall design and implement a textile rescue and recycling program. Contractor shall establish a system for residents to donate garments and other textiles for beneficial reuse. Contractor shall promote textile and clothing reuse and recycling options on Contractor website and Contractor outreach and education material. Annually, Contractor shall provide a clothing dropoff event; the collected material shall be donated to a local nonprofit for distribution.

Service Recipient Personnel Training. As described in Article 18.02.12.

Contractor trains personnel, tenants, and MFD residents, MXD, and commercial accounts to successfully participate in their location’s waste and recycling efforts. The training includes setting up internal infrastructure elements (like containers, signage, liners, and collection methods), increasing their diversion, and practicing landfill avoidance.

Contractor shall encourage the customer to take advantage of free and unlimited training, presentations, and doorto-door outreach opportunities during Contractor’s waste assessments and follow-up communications. To increase participation, Contractor shall include reminders of these options in Contractor newsletters and e-mail blasts.

Contractor shall supplement the content with customized recommendations based on the customer’s needs, current or suggested service, and waste assessment observations. Contractor is also available to participate in onsite events/tabling as an additional means of training; however, Contractor advocate for at least one group-oriented training/presentation with the appropriate personnel. Virtual events, presentations, and training are also options for customers who prefer limited to no human contact due to safety concerns.

Contractor shall require that every staff member (including kitchen staff, custodial, management, and servers) partake in Contractor organics training for commercial accounts with food waste collection.

To educate MFD and MXD customers, Contractor recommends separate training/outreach for the business tenants and employees versus the residents. For residents, Contractor encourage management to approve both an onsite table event (during high traffic times) and schedule door-to-door outreach sessions. Contractor shall implement an “MFD Recycling Ambassador Program” to help designate and train onsite waste liaisons. The liaisons shall engage with neighbors, encourage participation, and work directly with their property management to support their apartment complex’s recycling and waste diversion efforts. The program trains motivated apartment dwellers and management staff to provide peer-to-peer outreach and education on proper recycling practices; monitor signage, AR000166
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contamination, and the overall waste diversion setup; and work directly with the property management on identifying solutions. A Recycling Ambassador can also help mitigate contamination and overfill issues, saving the property time and money. The ambassador shall learn to:

Available Services Notice and Information. As described in Article 18.02.13.

Contractor shall create and distribute a Welcome Packet (in person or via e-mail, if preferred), including the necessary information about Contractor’s new contract services. This resource shall also be available on Contractor website and can be downloaded electronically. An online version shall allow Contractor and the City to update information periodically. Contractor’s customers shall have immediate access to this resource.

The Welcome Packet shall be provided to Contractor’s customers annually by mail or electronically and shall include pertinent contact information, including the local address and phone numbers for various inquiries. Contractor shall translate this Welcome Packet into the languages suggested by the City, and it shall be distributed by February 1 of each year.

As part of the Welcome Packet, Contractor shall provide Residential, MFD, and Commercial Collections Services information. It shall cover service days, available frequency (for commercial), equipment/container types, sizes, and dimensions for compactors, roll-offs, bins, and carts.

Contractor shall provide specific procedures for setting out materials and avoiding overfilled and overweight bins.

There shall be educational material on waste streams, where to dispose, and what is and is not acceptable as recycling, organics, solid waste, e-waste, HHW, and bulky items.

Additional services, information, and tips that shall be addressed in the Welcome Packet include, but are not limited to:
• Holiday Schedule and Special Events. Information on holiday schedule and related service delays. Advise customers on participating in annual events such as compost giveaways, e-waste, and household hazardous waste collection days, and Free Landfill Days or Community Clean Up Events; • Special Collection and Other Services. Collection options for e-waste and household hazardous waste, bulky item collection, and city street sweeping;
• On-premise Service. Details for on-premise collection for service recipients with disabilities and customers who are in hard to service areas. Describe “push service” and when and how this service shall be provided to customers;
• Customer Rate Schedule. City Monthly Rate schedule for services provided; • Service Level Changes. Instructions on how to change preferred service levels and when those changes shall be applied and billed;
• Container Support. How to request the repair or replacement of containers; • Billing Support. Details on the billing process, who to contact, and how to report an issue; AR000167
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• Customer Signage and Outreach Material. Examples of the City-approved waste stream signage and the website link to download and print copies of outreach material; • State Regulations. Detailed and easy-to-understand information on state-mandated Assembly and Senate bills, customers who need to comply, and what actions need to be taken; • Edible Food Recovery Options. A copy of Contractor’s Edible Food Recovery brochure and information on partnerships with local organizations and how to contact them; • Diversion Programs and Participation. Details on various diversion programs and how to participate.

Instructions on how to set up successful recycling and organics collection at work and home and provide additional links to online tips and resources. The benefits of participating in these diversion programs and their impact on the local community and environment;
• Contamination, Overfill, and Overweight Education. What constitutes a contaminated, over-filled, and overweight container. Information on why these containers are unsafe to collect and instructions on avoiding these issues and associated fees; and
• Contractor Fact Sheet. Information on Contractor, customer service contact information, billing options, and local office locations.

Environmental Stewardship. As described in Article 18.02.16.

The following is a condensed description of Contractor’s environmental management policies and activities:

Alternative Fuel Near-Zero Trucks and Air Emissions. Contractor’s new collection and sweeper trucks are purchased with near- zero compressed natural gas (CNG) engines and will utilize renewable natural gas fuel (RNG).

1. Decrease Road Wear and Tear: Contractor Truck Route Efficiency. The Contractor team shall regularly reexamine customer truck routes to reduce vehicle fuel consumption and traffic trips, while also decreasing roadway wear and tear.

2. Contractor Environmentally Preferable Purchasing (EPP) Policy. The Contractor team adheres to internal waste reduction and reuse protocols. Throughout operations, Contractor utilize recycled and non-toxic products where possible. Please see the following examples from Contractor EPP Policy.

Waste Reduction Practices:
• Institute practices that reduce waste encourage reuse and result in the purchase of fewer products. • Purchase remanufactured products such as office supplies, tires, furniture, equipment, and repair parts.
• Consider the total cost of ownership in comparing product alternatives. The analysis includes an evaluation of the costs expected during the life of a product when owned. Costs include acquisition, extended warranties, operations, supplies, maintenance/replacement parts, and disposal costs compared to the expected life cycle of alternative solutions. • Purchase products that are durable, reusable, or refillable and avoid purchasing single-use disposable products.
• Eliminate the purchase of polystyrene (aka Styrofoam) cups, plates, and other serving ware. This restriction extends to include any situation in which a vendor would provide these products at no charge, such as an event.
• Request vendors to eliminate or minimize unnecessary packaging. Vendors shall be encouraged to take back packaging for reuse. Specify a preference for packaging that is returnable, reusable, recyclable, or compostable.
• Encourage vendors to take back and reuse pallets and other shipping materials. • Encourage suppliers of electronic equipment, such as computers, monitors, printers, and copiers, to take back equipment (when possible) for reuse or environmentally sound recycling when AR000168
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Contractor discards or replaces such equipment. Suppliers shall be required to state their takeback, reuse, or recycling programs during the bidding process. • Print and copy documents on both sides to reduce the use and purchase of paper. Printers and copiers shall be set to default to duplex and with no cover page. • Enhance inventory best management practices by reducing excess product purchasing, refurbishing existing products to extend that product’s life, and increasing reuse and sharing of current products in excess.
• Enhance internal processes to facilitate the transition from paper-based to paperless options through paperless payment and billing processing for clients, vendors, and employees. • Identify opportunities for and encourage the use of reusable kitchen items such as dishes, cutlery, coffee filters, and other applicable items.
• Purchase reusable drinking containers for employees.
• Purchase products that the United States Environmental Protection Agency (U.S. EPA) has established minimum recycled content standard guidelines. Products include printing paper, office paper, janitorial paper, construction, landscaping, parks and recreation, transportation, vehicles, miscellaneous and non- paper office products that contain the highest post- consumer content available, but no less than the minimum recycled content standards established by the U.S. EPA Comprehensive Procurement Guidelines.
• Purchase re-refined lubricating and industrial oil for use in vehicles and other equipment as long as the American Petroleum Institute (API) certifies it as appropriate for such equipment per California Public Contract Code, Sec. 10409. This section does not preclude virgin-oil products for exclusive use in vehicles whose warranties expressly prohibit products containing recycled oil. • Use recycled, reusable, or reground materials where feasible, when specifying asphalt, concrete, aggregate base, or Portland cement concrete for road construction projects; • Specify and purchase recycled content traffic control products, including, but not limited to, signage, cones, parking stops, delineators, and barricades.
• Purchase or produce paper-based marketing collateral intended for distribution made with recycled content that meets or exceeds local contract requirements.

3. Non-Toxics, Pollution Prevention Products, and Practices • Use products with the lowest amount of volatile organic compounds (VOCs), highest recycled content, low or no formaldehyde, and no halogenated organic flame-retardants when purchasing building maintenance materials such as paint, carpeting, adhesives, furniture, and casework. • Purchase or require janitorial contractors to supply industrial and institutional cleaning products that meet Green Seal or other third-party certifications allowed as part of the USGBC LEED™ guidelines.
• Purchase paper products and janitorial paper products that are unbleached or are processed without chlorine or chlorine derivatives. These products must contain a minimum of 30% pre- or post-recycled content.
• Prohibit the purchase of products that use polyvinyl chloride (PVC), such as furniture and flooring, unless no other options exist.
• Purchase products and equipment with no lead or mercury whenever possible. For products containing lead or mercury, Contractor shall prefer vendors with established lead and mercury recovery programs. In addition, whenever lead or mercury-containing products require disposal, Contractor shall dispose of those products in the most environmentally safe manner. • Provide a minimum of one designated area in every Contractor facility to collect in-office generated, hazardous waste, including batteries, fluorescent bulbs/tubes, electronic waste, and cleaning products. Collection points must be easily accessible for employees and promoted to encourage participation.

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• Specify that purchased desktop computers, notebooks, and monitors meet, at a minimum, Electronic Product Environmental Assessment Tool (EPEAT) environmental criteria designated as “required” as contained in the IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products.
• Consider less-polluting alternatives to diesel (as available) such as compressed natural gas, biobased fuels, hybrids, electric batteries, and fuel cells when replacing vehicles.

4. Contractor’s LEED Certified Solar-Powered MRF.

5. Contractor’s Facilities Sustainable Design Features.

6. Building Design and Materials
• Identify the area on the floor for building occupants to recycle. • State clearly in specifications the VOC limits for architectural paints, coatings, adhesives, caulks, and sealants.
• Incorporate air barriers into the exterior wall types. • Construct walls to have a minimum of R-13 insulation. • Test and label roofing materials by the Cool Roof Rating Council (CRRC) with a minimum Initial Solar Reflectance of 75. Prescribe a minimum of R-30 insulation in the roof. • Assemble exterior windows/storefront and glazed doors to be double-pane with low-e coating, an air space, and thermal breaks (minimum U-value of 0.50). • Utilize skylights to bring daylight into interior spaces and be connected to the automatic daylighting controls for energy efficiency.
• Provide Sound Transmission Class (STC) ratings and design for exterior walls per Cal Green requirements. Provide STC ratings and systems for interior walls in public spaces. • Specify carpet to meet the testing and product requirements. New carpet cushion is to meet the requirements of the Carpet and Rug Institute Green Label program. • Specify formaldehyde limits on plywood, particleboard, and medium-density fiberboard. • Specify VOC limits on resilient flooring or specify resilient flooring to be certified under the Resilient Floor Covering Institute Floorscore Program.

7. Building Systems
• Install LED lighting with automatic daylighting controls. • Include heating and cooling equipment system controls with optimum start/stop controls, economizer fault detection, diagnostics, and direct digital controls. Heat recovery systems shall be included in space heating analysis.
• Ensure lighting controls and lighting studies comply with Light Pollution Reduction requirements. • Exceed California Energy Code (based on 2008 Energy Efficiency Standards) by a minimum of 15%.
• Specify Energy Star appliances.
• Evaluate projects for excess water consumption. The plumbing engineer shall provide a fixture schedule to show the mandatory 20% reduction in potable water and wastewater. • State requirements for Pollutant Control during construction for HVAC equipment openings and ducts on drawings.
• Specify air filters with a Minimum Efficiency Reporting Value of 8 or higher for the Mechanical system for outside and return air.
• Meet or exceed the provisions for mechanical ventilation.

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• Install CO2sensors and ventilation controls, if Demand Control Ventilation is used per the California Energy Code, CCR, Title 24, Part 6, and Section 121(c). • Specify no CFC or Halons in HVAC, refrigeration, and fire suppression. • Power processing equipment utilizing Variable Frequency Drives (VFD) and ultra-energy-efficient motors; whenever possible, equipment operations shall run during off-peak times of the day.

8. OPR and Commissioning.
• Include commissioning to verify that the building’s energy systems and components are designed, installed, tested, and operating as intended.
• Comply with CAL Green required commissioning of energy-related systems, a systems manual, commissioning irrigation systems, and training on the systems. • Provide OPR (Owner’s Project Requirement) and BOD (Basis of Design) documents as required and submit to the Commissioning Agent
• Photovoltaic System
• Require a minimum of 15% of the roof area to accommodate photovoltaic panels if a future solar system were installed.
• Provide design for pre-wiring for the Future Solar System if no photovoltaic is to be installed • Parking
o Designate parking for “Clean Air Vehicles.”
o Designate area for bicycle parking
o Brief owner on Construction Waste Management Plan and that CAL Green requires a minimum o 50% reduction in construction waste, and 100% of excavated soil and land clearing debris to be reused or recycled.

9. Compliance with Hazardous Materials Regulations. The Contractor team shall ensure compliance with laws governing e-waste, HHW, and universal waste. Contractor operations meet and exceed requirements from the U.S. EPA, the California Department of Toxic Substances Control (DTSC), and CalRecycle to properly care for and handle HHW and universal wastes (including e-waste). Contractor’s personnel are appropriately trained during weekly safety meetings. Some additional personnel receive certification and the U.S. Dept. of Transportation Hazardous Materials training. Third-party contractors specializing in licensed hazardous waste handling remove the HHW and Universal wastes from Contractor facilities and collection events.

10. Local Vendors. As part of Contractor sustainability efforts, Contractor supports fostering economic growth by partnering with local vendors and supporting local organizations whenever possible. Contractor shall give vendor preference to locally produced goods and services to enhance the local City community’s economic prosperity and environmental health. Local business preference shall be considered for specialized outreach and diversion efforts, food recovery collection and distribution, and other identified opportunities.

Approach to Meeting the City’s Diversion Requirements. As described in Article 18.02.14.

The following tables provide key programs and projected tonnages Note: Diversion Program Types include: Organics, Recycling, Bulky, HHW, Special Waste, E-Waste, Edible Food Recovery, Textiles, and Reuse.

Customer Target Sectors include: MFD, MXD, SFD, and COMM.

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Strategy / Public Education
Programs
Customer
Target
Sector
Diversion
Program
Type
Tasks Description Implementation
Schedule
Milestones & Time Frame for Meeting
Diversion Requirements
Newsletters, E‐mail blasts, and
online media campaigns All All
This will include content promoting proper recycling, explain how to dispose of special waste items, and educate on contamination.

Additional info includes event information, holiday schedules, tips, collection options, legislation, and other resources.

Start of Contract
Distribution based on contract requirements
per item type
Thru course of contract
City Specific Website All All Athens will maintain a dedicated, city‐specific page on our existing Athens Services website. Start of Contract Updates thru course of contract Welcome Packet/Brochure All All
The Welcome Packet/Brochure will include all necessary information about the contract services, signage examples, and outreach materials.

It will be updated annually.

Start of Contract
Annually updated and distributed by mail or
electronically to all customers through course
of contract (15 years + extensions)
Waste Audits/Assessments
and Onsite Visits

MFD, MXD,
Comm.

All where
applicable
A waste audit/assessment is used to determine appropriate container types, sizes, and collection frequencies. Audit components include comprehensive waste audit/assessment process; detailed waste management and recycling strategies; customer personnel training; signage, location placement, and maintenance suggestions; and container types, sizes, and pick‐up frequency recommendations. Audits can be done in person and virtually. We will provide each customer a Zero Waste Recommendation Checklist following each audit. To track data and customer interactions, we will utilize our Proprietary Outreach and Education App.

Start of Contract
Target sector to receive once a year for the
first three years.

Beginning fourth year, assessments happen
every other year through course of contract.

Service Recipient Personnel
Training

MXD, MFD,
Comm. All
Athens to provide free training to help individuals participate in their location’s overall waste and recycling efforts. The training includes how to set up internal infrastructure elements (like containers, signage, liners, and collection methods), increase diversion, and practice landfill avoidance.

Start of Contract
Personnel training is available at the start of
the contract information will be placed in the
Welcome Packet. RCs will remind customers
of this option during waste assessments.

Annual reminders will be included in
newsletters thru course of contract. Annually,
we will assess our outreach efforts based on
training participation by businesses and make
adjustments to our program where necessary.

Presentations, Onsite
Events/Tabling, and Door‐to‐
Door Outreach

MXD, MFD,
Comm. All
Athens will provide free and unlimited training, presentations, and onsite events/tabling in person and virtually. Content is supplemented with recommendations based on the customer’s needs, current or suggested service, and waste assessment observations. We also suggest that MFD and MXD customers consider scheduling door‐to‐door outreach sessions.

Start of Contract Thru course of contract
Community Events,
Presentations, and Meetings All All
To increase diversion and participation and to promote recycling education and awareness, Athens will participate in community events and provide zero waste and recycling presentations to community groups. Athens will provide regular City Council updates and hold annual town meetings.

Start of Contract
Athens will partake in opportunities during
each year. We will work with City to identify
and schedule yearly opportunities as part of
our Annual Sustainability Plan.

Thru course of contract.

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Interactive Ultimate Recycling
Guide All All
Athens will partner with Recyclist on the creation and maintenance of a customizable interactive Ultimate Recycling Guide that will be accessible on our dedicated Thousand Oaks webpage.

Start of Contract
Standard design to be completed prior to
transition.

Reviews to be completed prior to start of
contract.

Edits/updates thru course of contract.

Signage, Posters, and
Container Labels (for internal
and external)
All
Organics,
Recycling,
Bulky, HHW,
and E‐waste
Athens will make available posters and container labels per stream type (organics, recycling, and landfill) illustrating acceptable contents.

Additional signage will include electronic and hazardous collection, proper cardboard disposal, close container lid notification, and “Bring Down Your Recyclables” for MFDs.

Start of Contract
Signage will be designed during transition
Available at start of contract.

Edits to be made thru course of contract.

Informational Handouts ‐
Creation and Distribution All
Organics,
Recycling,
Bulky, HHW,
Special
Waste, E‐
waste, Textile,
& Reuse
Educational handouts include information on correct disposal of HHW, e‐ waste, batteries, bulbs, recyclables, organics, trash, bulky items, and more. We will also include resources on reduce and reuse, our Recyclable Materials Cheat Sheet, and event flyers. Service recipients will receive outreach and education material via in‐person drop off, snail mail, and electronically (via e‐mail and social media).

Start of Contract
Athens will develop and distribute materials at
the inception of the new contract and
throughout the term of the agreement.

Additional items will be created throughout the
contract per City request, for specific Zero
Waste diversion programs and based on
ongoing needs assessments, such as targeting
“problem area materials.”
Legislative Compliance Notices
and Outreach (including AB
1826, SB 1383, AB 827, and
AB 341)
Comm.

Organics,
Recycling, &
Edible Food
Recovery
Athens will issue compliance notices, conduct site visits, suggest equipment resources, and distribute education and outreach. We will make available our Legislative Handouts, Single‐Use Disposables Product Recommendations List, AB 1826/SB 1383 Mailer, Recycling Containers – Vendor Suggestion List, and our Organics
Recommendation Letter & Getting Started Checklist.

Start of Contract
Quarterly compliance notices by last day of the
month following the
end of each quarter
Once per year site visits for first 3 years, then
every other year for businesses in compliance
and every year for those not in compliance.

Edible Food Recovery:

Outreach and Education
Comm. and
MXD
Edible Food
Recovery
Outreach and education will include an Edible Food Recovery Brochure, staff training, website content, participation signage, customer site visits, identifying potential participants, and compliance reporting.

Start of Contract
All internal staff training will be conducted prior
to transition. Materials will be available at start
of contract and updated through course of
contract. Site visits and compliance reporting
will be part of initial outreach and continue
through course of contract
Edible Food Recovery: Support
of Nonprofit Food Collection
and Distribution
Comm. and
MXD
Edible Food
Recovery
Athens will collaborate with food recovery nonprofits and financially support the collection and distribution of edible food directly from businesses in the City.

Start of Contract
Athens will identify three partners at the start of
contract. Annually (every January) Athens will
submit their food recovery plan and identify
any new partners where necessary
Food Waste Recycling Training
Video (or do we have a food
waste recycling outreach
program?)
Comm. Organics &
Recycling
The video that discusses proper food waste and recycling set up in foodservice establishments. It can be used to train new employees and retrain staff during annual reviews.

Start of Contract
The video will be made prior to the start of the
contract.

Food Service Establishments will be sent the
video as part of their Waste Assessment
reviews.

Annual reminders will be sent to all Food
Service Establishments through course of
contract
MFD Managers’ Tenant
Outreach Templates MFD
Recycling,
HHW, E‐
waste, Textile,
We will provide example email language, outreach materials, and signage for MFD managers to use when emailing resources, tips, and instructions to their tenants.

Start of Contract
Templates will be provided at start of contract
and thru course of contract
Updates will be sent when new outreach
materials become available
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Reuse, and
Bulky
Thru course of contract
Reduce and Reuse Education All Reuse Athens will make available reuse information and options and promote resources on our website and other outreach material Start of Contract From start of contract, information on reduction
and reuse opportunities will be available on our
website and in Welcome Packet. These will be
updated thru course of the contract.

Additional resources will be made available
thru additional outreach include newsletters
and social media thru course of contract.

Zero Waste Manual for K‐12
Schools and Outreach
Program
Comm.
(Schools
Only)
Organics,
Recycling, E‐
waste, Edible
Food
Recovery, &
Reuse
Athens will provide schools our systematic guide for students and staff to implement and maintain a successful Zero Waste Schools Program. We will also make available school presentations and assemblies, school specific signage, training, waste assessments, reduce and reuse opportunities, share table and food recovery options, annual site visits, and material distribution.

Year 2022
Start date: Sept. 2022
Material distributed annually by Sept 30th
‐Sites visits done by Nov. 30th annually
Sept. 2022: ZW Schools Program Lead will
recruit at least 4 pilot schools to implement
manual.

Every year after, Athens goal is to recruit 10+
schools per year to utilize the manual thru
course of contract.

Ideally schools would participate at
implementation, but convincing schools to
participate can take time.

University Outreach Program
Comm.
(Schools
Only)
Organics,
Recycling,
Bulky, Special
Waste
(Comm.), E‐
waste, Edible
Food
Recovery,
Textile, &
Reuse
This education and outreach program is geared toward universities to encourage campus‐wide awareness and participation in recycling, organics, and waste diversion efforts.

Year 2022
Start date: Sept. 2022:

Material distributed annually by Sept 30th
‐Sites visit conducted by Nov. 30th annually
Identify event, presentation, and outreach
opportunities for upcoming year.

Participate in outreach and education
throughout year.

Sept 2023 and thru course of contract:

We will repeat the above milestones.

We will analyze the following year's efforts,
waste diversion opportunities, and areas for
improvement to create an annual plan.

Edible Food Recovery: In‐Kind
Service Support
Comm. and
MXD
Edible Food
Recovery
Athens will provide in‐kind service to support food recovery orgs (such as the cost to collect their organics container) to help alleviate financial burdens caused by the collection or distribution of food.

Year 2022
Available at start of contract and throughout as
opportunities emerge
During initial waste assessments, RCs will
identify and report on opportunities. We will
work with our Food Recovery partners to
identify orgs that might need assistance.

Thru course of contract
MFD Recycling Ambassador MFD
Org.,
Recycling,
Bulky, HHW,
E‐waste,
Textile, &
Reuse
Athens will train onsite MFD waste liaisons to engage with neighbors, encourage participation, and work directly with their property management to support the recycling and waste diversion efforts of their apartment complex.

Year 2023
Start creation of workbook: 2023
Pilot implementation: 2024
Fully implemented date: 2025
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Social Media Dos and Don’ts
Campaign All
Organics,
Recycling,
HHW, E‐
waste, Textile,
and bulky
Targets certain recyclable materials or “problem” areas, including proper sorting and contamination. Year 2023
Start Date: 2023 following analyzing Waste
Assessment data
Thru course of contract
School K‐12 Garden Grant
Comm.
(Schools
Only)
Organics Annual sponsorship of one school garden or compost hub to promote and educate on organics recycling. Year 2023 Start date: Sept. 2023Annually, thru course of contract School K‐12 Recycling
Competitions
Comm.
(Schools
Only)
Recycling
Athens will conduct at least one recycling competition per year. Winners will receive an Athens‐funded award and public recognition agreed upon by the City. Potential competitions include Zero Waste Signage Competition or Treasure from Trash Art Contest
Year 2023 Start date: Sept. 2023
Annually, thru course of contract
Edible Food Recovery:

Infrastructure Improvement
Comm. and
MXD
Edible Food
Recovery
Athens will develop an annual “Food Recovery Program Infrastructure Advancement Grant” to help fund the development of space, purchase of needed equipment, support personnel. This will support the increase food recovery opportunities and ensure successful longevity.

Year 2023
The first grant fund applications will be
available at end of year 2022
for financial distribution in year 2023.

Annually available thru course of contract
RCs and Food Recovery partners will identify
and record infrastructure advancement
opportunities through the year.

Additional grant opportunities can be made
available during the year where necessary.

Annual Recycling Awards Comm. and
MXD Recycling
Athens will recognize annual “recycling stars” that show an exemplary effort to implement and partake in recycling or organic waste programs at their workplace or business.

Year 2023
Start beginning of Year 2023 following
analyzing business using
requirements outlined by City and Athens.

Annually at beginning of year thereafter thru
course of contract
Repair Workshops Host an annual repair workshop (FixIt Clinic or Repair Café) with local nonprofit.

Year 2025 thru
2026
In year 2025 to 2026, we will seek out a local
nonprofit partner to help
design and implement a repair workshop
available to all community members.

Annually (thereafter), we will host at least one
repair workshop for the community through the
course of the contract.

Textile/Clothing Recycling
Program and Collection
Event
All Textile Athens will design and implement a textile rescue and recycling program, share resources, and host an annual clothing collection event.

Year 2025 thru
2026
In year 2025, we will design a textile rescue
and recycling program.

Pilot implementation will start in 2026.

City‐wide roll out will happen in 2027.

Each year we will adjust the program and
annual plan based.

The program will continue thru the course of
the contract.

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Tonnage Table. As described in Article 18.02.15.

Projected Diversion and Tonnage
Year 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 Residential (SFD, Bulky)
Landfilled Tons 33,902 33,563 33,227 32,895 31,908 30,951 30,022 29,722 29,425 29,131 28,839 28,551 28,265 27,983 27,703 27,426 Recycled Tons 13,510 14,186 14,895 15,640 17,047 17,559 18,437 18,621 18,807 18,995 19,185 19,377 19,571 19,766 19,964 20,164 Organics (green waste
/ food waste) 26,723 26,723 27,596 28,469 29,343 29,954 30,391 30,565 30,565 30,565 30,565 30,565 30,565 30,565 30,565 30,565

TOTAL RESIDENTIAL
TONS 74,135 74,471 75,718 77,004 78,298 78,463 78,849 78,908 78,797 78,691 78,590 78,493 78,401 78,314 78,232 78,155 Subtotal Residential
Disposed 33,902 33,563 33,227 32,895 31,908 30,951 30,022 29,722 29,425 29,131 28,839 28,551 28,265 27,983 27,703 27,426 Subtotal Residential
Recycled 40,233 40,908 42,491 44,109 46,390 47,513 48,827 49,186 49,372 49,560 49,750 49,942 50,136 50,332 50,529 50,729 Residential Diversion
Rate % 54% 55% 56% 57% 59% 61% 62% 62% 63% 63% 63% 64% 64% 64% 65% 65% Commercial (Business)
Landfilled Tons 32,309 26,170 25,134 24,138 23,180 22,260 20,942 20,525 20,117 19,717 19,324 18,940 18,563 18,193 17,831 17,476 Recycled Tons 5,455 7,967 8,791 9,057 9,239 9,518 10,194 10,604 10,925 11,255 11,595 11,945 12,305 12,677 13,060 13,454 Organics (green waste
/ food waste) 0.01 4,437 4,892 5,394 5,502 5,893 6,677 7,221 7,439 7,663 7,895 8,133 8,379 8,632 8,893 9,161

TOTAL COMMERCIAL
TONS 37,763 38,575 38,817 38,589 37,921 37,671 37,812 38,350 38,480 38,635 38,814 39,018 39,247 39,502 39,784 40,092 Subtotal Commercial
Disposed 32,309 26,170 25,134 24,138 23,180 22,260 20,942 20,525 20,117 19,717 19,324 18,940 18,563 18,193 17,831 17,476 Subtotal Commercial
Recycled 5,455 12,405 13,684 14,451 14,741 15,411 16,870 17,825 18,364 18,918 19,489 20,078 20,684 21,309 21,953 22,616 Commercial
Diversion Rate % 14% 32% 35% 37% 39% 41% 45% 46% 48% 49% 50% 51% 53% 54% 55% 56% Multi-Family Dwelling (MFD)
Landfilled Tons 5,660 5,094 4,942 4,795 4,604 4,422 4,202 4,119 4,037 3,956 3,878 3,800 3,725 3,651 3,578 3,507 Recycled Tons 658 1,138 1,185 1,221 1,258 1,309 1,362 1,403 1,431 1,460 1,489 1,519 1,550 1,581 1,613 1,645 Organics (green waste
/ food waste) 1 783 863 952 1,057 1,187 1,344 1,523 1,569 1,601 1,649 1,699 1,750 1,803 1,857 1,913 TOTAL MFD TONS 6,318 7,015 6,991 6,968 6,920 6,917 6,908 7,045 7,037 7,017 7,016 7,018 7,025 7,035 7,048 7,065 AR000176
200
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 12
Sustainability and Compliance Plan
Subtotal MFD
Disposed 5,660 5,094 4,942 4,795 4,604 4,422 4,202 4,119 4,037 3,956 3,878 3,800 3,725 3,651 3,578 3,507 Subtotal MFD Recycled 658 1,921 2,049 2,173 2,316 2,496 2,706 2,926 3,000 3,061 3,138 3,218 3,300 3,384 3,470 3,559 Projected Diversion
Rate % 10% 27% 29% 31% 33% 36% 39% 42% 43% 44% 45% 46% 47% 48% 49% 50% Roll-Off
Landfilled Tons 5,633 5,070 5,045 5,019 4,768 4,530 4,258 4,216 4,173 4,132 4,090 4,049 4,009 3,969 3,929 3,890 Recycled Tons 8,756 8,931 8,976 9,021 9,923 10,915 12,225 12,347 12,471 12,533 12,596 12,659 12,722 12,786 12,850 12,914 Organics (green waste
/ food waste) 4,793 4,985 5,010 5,035 5,538 6,092 6,823 6,891 6,960 6,995 7,030 7,065 7,101 7,136 7,172 7,208

TOTAL ROLL-OFF
TONS 19,183 18,986 19,030 19,075 20,230 21,537 23,306 23,454 23,605 23,660 23,716 23,774 23,832 23,891 23,951 24,011 Subtotal Roll-Off
Disposed 5,633 5,070 5,045 5,019 4,768 4,530 4,258 4,216 4,173 4,132 4,090 4,049 4,009 3,969 3,929 3,890 Subtotal Roll-Off
Recycled 13,549 13,916 13,986 14,056 15,461 17,007 19,048 19,239 19,431 19,528 19,626 19,724 19,823 19,922 20,021 20,121 Roll-Off Diversion
Rate % 71% 73% 73% 74% 76% 79% 82% 82% 82% 83% 83% 83% 83% 83% 84% 84% Residential Diversion
Rate% 54% 55% 56% 57% 59% 61% 62% 62% 63% 63% 63% 64% 64% 64% 65% 65% Commercial (ie MFD,
R/O) Diversion Rate% 31% 44% 46% 47% 50% 53% 57% 58% 59% 60% 61% 62% 62% 63% 64% 65%

TOTAL FRANCHISE
HAULER DIVERSION 44% 50% 51% 53% 55% 57% 60% 60% 61% 62% 62% 63% 63% 64% 64% 65% Contractor's
Diversion
Requirements
2022 thru 2024 = 50% 2025-2026 =
55% 2027 thru the term of the Contract = 60%
AR000177
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Route Operations
Contractor shall operate routes within the City efficiently while ensuring a seamless transition. Contractor shall procure the latest in low- or zero-emission collection vehicles, utilizing state-of-the-art vehicle monitoring technology, while applying the most stringent vehicle maintenance program in the industry.

Contractor shall utilize a Learning Management System that takes all new employees through a 90-day onboarding program that includes checkpoint tests and senior-level observations to ensure all staff is properly trained, safe, and adhering to the Contractor’s standards of customer service. Contractor shall employ a similar process for continued education to keep Contractor field staff up to date on all things related to sustainability, safety, and customer service.

Collection Services Operational Plan
Contractor has analyzed the number of customers and tonnage by material type and has developed an operations plan. Based on these two variables, Contractor shall determine travel times, the number of crewmembers, and the number of lifts per hour to optimize waste, recycling, and organics collection routes. The operations plan shall improve driver efficiency and deliver a 99.9% service reliability rate. Contractor shall use data collected from vehicle monitoring systems to identify opportunities to reduce service frequency.

Daily Route Plan
Listed below are the detailed systematic actions and events developed to manage routes to service every single customer. The listed route management plan applies to all lines of business, drivers, route supervisors, and operations managers. Each step is carefully designed to ensure drivers are safe, efficient, and obsessive about service.

Route Management Plan
 Pre-Route Meeting: daily one-minute driver meeting to review daily safety topic, and day-to-day operations plan. Safety Inspection: Complete pre-trip vehicle and equipment inspection utilizing the DVIR (Driver Vehicle Inspection Report) process to ensure safe operations.  Route Review: Mobile-Pak route review by the driver to confirm proper upload of service route.  Initiate Route: Begin collection operations within city ordinance.  Record Service Verification or Exceptions: Document Mobile-Pak table with verification of service.

AR000178
Pre•Route
Safety Meeting
Safety Inspection
Mobile•Pak Reporting
Service
Customers
Mobllo•Pnk
Reporting
Post-Route
Truck Inspection
202
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
 Driver Monitors: The onboard computer on route for additional service requests, including extra dumps, new service recipients, or service reminders.
 Dump Load: Per assigned dump location. While at the dumpsite, the driver notates time of arrival and departure and disposal ticket information. This information is utilized to generate a material tonnage report.
 GPS Monitoring: While on route, operations supervisors can monitor GPS coordinates in real-time to check status and ensure route completion. Route experiencing delays are supplemented with back up routes to be completed on time.
 Post-Route Inspections: Used to inspect equipment and finalizing the DVIR process.  Route Supervisor Check-In: Done to review completion of daily collection routes and customer satisfaction with additional requests.

City Collection Vehicles Table*
Number of Units Line of Business Type Year Make Model
12 Commercial Frontload 2021 Autocar ACX64
1 Residential Flatbed 2021 Freightliner M2106
2 Commercial Scout 2021 Chevrolet Colorado
18 Residential Frontloaded with
Curotto Bucket 2021 Autocar ACX64
2 Residential Burro Mini Rear Loader 2021 Freightliner M2 1 Commercial Burro Mini Rear Loader 2021 Freightliner M2 4 Roll-off Roll-off 2021 Autocar ACX64
5 Sweeper Sweeper 2021 Autocar Xpert
1 Container Delivery Flatbed 2021 Freightliner M2106
*Mixed used dwellings (MXD) with access issues using bins shall be serviced by a scout truck and by a Burro truck where carts are used.

Contractor Containers Collected Per Hour
Line of Business Material Types
Trash Recycling Organics
Residential 92 121 121
Commercial 13 16 11
Annual Audits
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Annual audits are conducted by the logistics and billing department to ensure service recipients are billed 100% accurately. The billing department shall provide a detailed report of service levels for each customer. Information shall include equipment onsite, service frequency, and any ancillary charges. The logistics audit team shall visit each customer and visually verify that Contractor system’s information is up to date and accurate.

Discrepancies identified are immediately submitted to the billing department for further investigation or immediate updates to the customers’ accounts.

Contractor billing team conducts a parcel audit for residential customers during which each account is verified against the County Assessor’s parcel list to identify any unaccounted for parcels. An exception list is generated for the audit team to confirm visually. Further, the billing team generates a list of multiunit accounts to verify unit counts and equipment onsite.

Vehicles
Since 2012, Contractor has procured Compressed Natural Gas (CNG) powered collection vehicles to better serve Contractor communities and reduce Contractor environmental impact. Contractor vehicles contain the cleanest available heavy-duty engines in the world – 90% cleaner than the U.S. Environmental Protection Agency’s strictest emissions standard. Contractor vehicles utilized in the City of Thousand Oaks shall use Renewable Natural Gas (RNG).

Collection vehicles are equipped with the latest in safety technology, including GPS tracking, a comprehensive fleet management system, and onboard computers. As part of Contractor commitment to deliver exceptional service, collection vehicles are installed with Mobile-Pak tablets that communicate with customers, dispatch, and customer service in real- time.

Contractor’s state-of-the-art collection fleet shall offer the City the safest, most environmentally friendly, and most efficient vehicles on the market. While Contractor vehicles are designed to reduce air emissions, Contractor operations and logistical staff shall monitor collection data to reduce service frequency to reduce City roads’ impact.

Contractor collection vehicles are branded with Contractor’s color schemes, kept at the highest standards of cleanliness, and include customer service contact information.

Investing in Clean Technology and Renewable Fuel
For all Contractor collection vehicles used in the City, Contractor commits to deploying a fleet of 100% NZE AR000180
l 2021 AUTOCAR NEAR-ZERO CNG VEHICLE '·--------------- 100% deen~bf..lmlng CNG V'llhfde
3rd Eye Mofjto,tng
System Ntety camera, Clanmlra near-z.llfO
emlaions ef9ne Vehicles dft919d to
mlnlmlHnolse
Vehicle Key Differentiators
► 100% clean-burring CNG collection vehicles
► Cummins n8al'-zero emissions engines - 90'K rEKi.x:tion in nitrogen oxide (N()x) emissions ► 3rd E:ye Mooitoring System - safety camera system pro.,;des 360° views around the vahcle at all times ► Tailgate seals and locking systems eliminate the potential for fluid l9a.ks ► Vehicles are designed to mirimize noise wtile in the commlrlity ► Closed crankcase ventilation (CCV) reduces eogif18-falated methane emissions by 70% ► Heil power--oo-demand hychulic system reduces fuel coosum~ ► Dossier Systems rompatible, the latest in fleet maintenance sdtware ► Mobile-Pak is capablet of ~ng with customers, dispatch, and customer set'Vice in real-time ► Tableau Reporting Dashtx>ards compatible, able to repoo: safVice exceptioos and verification 204
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
natural gas trucks, fueled by low carbon RNG, providing the cleanest collection fleet possible to perform an essential service to the community. In fact, when considering the full emissions profile, a collection fleet fueled with RNG sourced from California’s dairy industry, is cleaner than a fleet of battery electric trucks charged on California’s average electric grid—both in terms of NOx emissions and greenhouse gas emissions.

Vehicle descriptions
Residential Fleet: Contractor shall procure the
quietest and greenest residential collection
vehicles to service the City. The Autocar Model
ACX64 the lightest weight automated available in
North America. It provides a lighter overall footprint
without sacrificing structural integrity. The comes
equipped with an idle pump system to reduce
significantly the noise generated during normal
operations while on the route.

Hard to Serve Areas: Contractor shall utilize a
Freightliner M2 model. The Burro Mini Rear
Loader has an 11-yard single compartment ideal
for hard to reach and mixed-use units. This
lightweight vehicle is smaller and allows access
to areas where conventional vehicles are not
able to access. This 26,000-pound GVW vehicle
will have a load capacity of 2.2 tons and be
powered by a CNG near-zero emissions engine.

Scout Vehicles: These shall be used to retrieve bins
where our Front Load Collections vehicles will not have access due to size or weight constraints. Contractor
shall employ a modified Chevrolet Colorado chassis
with rear-mounted forks, a Chevrolet 3.6 liter unleaded gas engine, and it will have a turning radius of 44.6’
wall-to-wall with power scouts.

AR000181
205
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Roll-off Vehicles: Autocar Model ACX 64 rolloff three-axle vehicles shall be used for roll-off bin customers. The Cummins near will power
these-zero emissions engine and have a 79.01’
wall to wall turning radius. The truck will 13.35
tons. These units will be red with grey
Contractor lettering. Contractor shall deploy
Roll-off vehicles that can haul 2 roll-off
containers on one truck, reducing the number
of service frequencies from the City to the
Crown Facility.

Street Sweeping: Contractor shall deploy three
Autocar Xpert two-axle Model ACMD42 CNG
Powered Chassis with Tymco Model 600
vehicles are powered by a Cummins L9N nearzero emissions CNG engine and have a turning radius of 55.66 feet. The body has a six-cubicyard capacity and a total GVW of 33,000 lbs.

Bulky Item Pickups: Autocar Model ACX64
rear loader collection vehicles shall be used to
collect bulky pickups. The four-axle vehicle has
a 25 cubic yard body with a load capacity of

10.98 tons and an overall 57,500-pound GVW.

The body will have one collection compartment.

This unit is powered by a CNG near-zeroemissions Cummins engine and has a turning radius of 74.95 feet wall-to-wall. Trucks are
branded with Contractor’s color scheme, the
red company logo, and contact information.

Commercial Fleet: Autocar Model ACX64
commercial four-axle front load vehicles
equipped with a Heil body shall collect
commercial waste. Commercial front load
vehicles will employ a 28-cubic-yard, single
compartment body with 10.87-ton capacity, and
overall 57,500-pound gross vehicle weight
(GVW). The Cummins engine will be powered by
the zero-emissions engine and have a turning
radius of 73.97’ wall-to-wall. These vehicles are
capable of servicing both multifamily and mixed
use dwellings.

AR000182
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Vehicle Monitoring Technology
Contractor collection vehicles shall be equipped with the latest technology in fleet management. Every truck is installed with 3rd Eye Fleet Management, Mobile-Pak onboard computers, and Tableau Reporting Dashboards.

Below is a listing of the safety technology installed on all vehicles by the line of business. 3rd Eye Fleet Monitoring System
Each truck shall be equipped with seven (7) 3rd Eye cameras that monitor every angle, including blind spots.

Cameras are strategically placed in the front, facing the cabin, driver mirror, passenger mirror, behind the truck, in the alleyway, and the hopper. Contractor shall utilize 3rd Eye to train drivers on accident prevention, collection best practices, and route efficiency. 3rd Eye also allows Contractor to use recorded footage to investigate the cause of accidents.

The system records:
 Safe following distances
 Vehicle speed
 Hard braking and hard cornering
 And other driver behaviors
Mobile-Pak Onboard Computer
Contractor collection vehicles are also equipped with Mobile-Pak, the latest in fleet onboard computer technology.

Mobile- Pak is the complete in-cab solution to provide real-time communication between Contractor drivers, customers, dispatch, and customer service. The Mobile-Pak tracking system consists of an onboard GPS tablet and integrated camera to ensure every customer is serviced through the following features:

Mobile-Pak shall play a crucial role in identifying customers with overloaded or contaminated containers and optimizing routes. The system is integrated with Contractor’s customer database – Soft-Pak and reporting software Tableau. The combination of 3rd Eye and Mobile-Pak helps Contractor monitor collection routes, raise safety awareness, and maintain a healthy environment for Contractor drivers, customers, and communities.

Tableau Dashboards
AR000183
Real-time route
tracking with GPS 0 Service optimization
opportunities
Embedded camora to
record service verification
and exceptions e Scale info from
dlaposal/tranafer
facllltles
Dispatch work
orders In real-time
Integrated with other
• Athens vehicle
technology - 3rd Eyo,
Ablllty to adjust routes SottPak, and Tableau
while In the field
207
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Tableau is a business intelligence tool, consisting of a data dashboard, utilized in the strategic analysis of route data, driver key performance indicators (KPIs), and customer relationship management. Contractor has created Tableau Dashboards to monitor specific datasets. Examples of existing reports Contractor shall utilize to manage collections routes include:

Route Tracker
Contractor shall provide the ability to track of collection vehicles throughout the day on Contractor’s City website.

The trucks are selectable by material type (Trash, Recycle, and Organics) and give the customer a view of where the truck is and has been throughout the day. This shall allow customers to see if the truck has been in their area already, in case they forgot to put out their container. The data is derived from the GPS pings of the Mobile-Pak tablets onboard the collection vehicles and shall be available for both commercial and residential services.

The City shall have access to multiple Tableau Dashboards via a unique sign-in and password. One dashboard is Contractor vehicle telematics page to give vehicle speed throughout the day for any vehicle dispatched to the City. The City shall have the ability to choose a day, route, and material type to track the speed. The dashboard keeps track of GPS pings throughout the day and the recorded speed.

The City shall also have a Service Verification Dashboard available to see the scheduled services’ status for a given day. As a driver service stops throughout the day, they press start on the Mobile-Pak tablet at each service location. If drivers encounter an exception, they notate the specific exception and, if able, take a photograph of the exception. If the exception prevents drivers from completing the service, they enter "Skip" for the service. If they can provide service, they mark "Complete". The data is available for each service location via the Service Verification Dashboard. Each account is shown along with their service information, service status ("Complete" or "Skip"), if any exceptions took place, and if a photo is available. If photos were taken, they are viewable by clicking on the cell.

The dashboard allows the City to search by account name, service address, or service name. If only partial AR000184

ROUTE COMPLETION
Athens dashboard shows routes and
complcllon percentage throughout lhc
day. ellowmg the operations teem to
monilor routes that may have fallen behmd
or customers who may have been missed.
, ..-/·::? ROUTE TRACKER
...... , Tablcau·s live route tracker, gives
customers and the reaHJme vls1bllity lo
lhe location ol coll11ct1on vehicles
& CUSTOMER MANAGEMENT
ldenfuy customers with multiple service
exceptions many given period RCs ut1hze
Tableau to rescarcn and ldcntlly patterns
in overfilled or conlamtnaled containers
ffi
ON •BOARO COMPUTER EXCEPTIONS
Shows OllCCptions reported by drivers such as
skipped stops, blocked stops, conlaminat1on.
overhlls, umque accesses required. etc

SERVICE VERIFICATION
The dashboard promoles service reh11b1hly II
records tha number of customers on a driver's
route, how many were completed. and any
service e11cep11ons (mcludlng overhlted,
blocked or contaminated containers)

VEHICLE THEMATICS
Shows eltcept10ns reported by drivers such as
skipped slops, blocked stops, conlammatmn,
overfills, unlQuc accesses required etc.

Athens 1.1aes labl1ea1.1 fm mul~ipl'e p1.1rpoaea , 1ind1uding:
► Meaauri,ng performfillce progress toward lmai,neas goals ► Pe,rforming guarrtiimtive ana1ysis
► llepomng1 and data sharing
► l!dentir[ying customer ,insights
Examples of the exceptions that are available for the drivers to report are the following:
► Bir1 not out ► Missing bin
► Blocked ► Overfilled
► Blocked access ► Ove rweight
► Contamination ► Removal (no return}
► Dead run ► Stop service
► &npty bin (photo) ► Wrong bin location
► Looked access
208
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
information is available, the dashboard shall search for all instances. Alternatively, if a cross street is given, the City can highlight that street corner on the map, and all customers within that highlight shall show on the bottom listing.

Vehicle Maintenance
Contractor's collection vehicle maintenance program is focused on preventative maintenance and is supported by Contractor vast local fleet, and shall maintain a 99.9% service reliability rate. Contractor maintenance program includes expedited responses to road repairs, accessible support vehicles, and proactive maintenance management.

Fleet Maintenance Intervals
Maintenance intervals exceed industry standards. Today, Contractor’s collection vehicles receive preventative maintenance (PM) based on a 250-hour or 90-day schedule, whichever is sooner. Small-duty vehicles are serviced on a 5,000-mile or 45-day schedule, whichever is earlier. All maintenance performed meets or exceeds manufacturer requirements. Vehicles shall be washed weekly, and chassis shall be pressure washed at least once a month and more often in the rainy season.

In the event of a road issue, the driver notifies the dispatch team of the problem. A maintenance supervisor immediately calls the driver to triage the issue.
 If repairs can be completed on the road, a mobile repair vehicle is dispatched to complete the repairs and get the vehicle back on the route.
 If repairs cannot be completed on the road or repairs shall take longer than one hour, a replacement vehicle is dispatched to the driver.
 Contractor shall dedicate four (4) technicians to maintain the City Collection Fleet, which amounts to one (1) technician for every 12 vehicles. In addition, the Contractor West Region, which consists of the Santa Paula and Sun Valley Facilities, shall give City drivers access to twenty (20) CNG technicians. Contractor also have a fleet of four (4) roadside trucks that can quickly respond to a roadside assistance call within sixty (60) minutes.

Contractor has a collection fleet of nearly 1,000 vehicles in the vicinity. As a contingency, these vehicles can provide support to ensure that maintenance or repair issues shall not affect customers.

Fleet Maintenance Software - Dossier System
Contractor uses Dossier Systems software to provide a comprehensive overview of Contractor fleet assets and manage equipment, employees, and resources in real time.

Features include:
 Daily Reminder Dashboard. This automated command center provides real-time fleet tracking information, including updates or alerts on the following:
o Tire management data
o Repair orders
o Preventive maintenance service or inspections
o Licenses, permits, and other administrative items
o Work pending displayed in priority order
 Predictive Scheduling and Maintenance. Dossier’s predictive maintenance feature helps Contractor achieve and maintain an average of 90% of vehicle service time being spent on planned preventive maintenance versus repairing unplanned breakdowns.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
 If a vehicle breaks down, Contractor has the resources to ensure that the City customers receive uninterrupted service during vehicle repair.
 Instant Recall. This feature instantly and automatically displays maintenance history when a new repair order is initiated. This information helps identify and reduce rework, identify high-cost units, and support equipment replacement decisions based on cost or utilization.  Inventory Management. This comprehensive system handles recording, tracking, costing, cycle counting, and automatic reordering. This information helps Contractor manage inventory at the proper level to reduce vehicle downtime.
 Fuel Usage, Vehicle Tracking, and Performance Analysis. The dashboard helps Contractor to monitor vehicle costs, consumption, mileage, and efficiency. This information helps us track fuel efficiency by vehicle and driver, and ultimately reduce Contractor environmental footprint.  DOT and OSHA Compliance. Contractor is able to keep Contractor fleet in compliance with all safety and operations regulations. Contractor can automatically schedule driver’s license renewals, certificates and physicals, track mechanic certifications, and more.
 Reports. The software can generate more than 150 different types of reports that Contractor can customize regarding any aspect of Contractor fleet.

Containers
Contractor shall collaborate with Rehrig to procure residential containers and Consolidated Fabricators to manufacture commercial containers for the City. Rehrig and Consolidated Fabricators are leading industry container manufacturers. Containers shall be ready for delivery 60 days before January 1, 2022. Contractor shall collaborate with a third party to deliver containers most efficiently without disrupting services to customers.

Container Counts and Delivery Plan Table
Line of
Business
Number of
Containers Manufacturer Units Delivery Start Date Color Residential 106,025 Rehrig Pacific 34,593 60 days before start Trash – Black
Recycling – Blue
Green/Organics – Green
Commercial 4,123 Consolidated
Fabricators 1,265 30 days before start
Trash – Black
Recycling - Blue
Green/Organics – Green
Residential Containers
Contractor shall provide residential containers in accordance with SB 1383 specifications. Residential customers shall receive black carts for trash, blue for recycling, and green for organics. The containers shall be hot-stamped on the lid with Contractor company name and telephone number. The acceptable types of waste for each material type shall be hot-stamped on the lid and the types of waste not allowed in the cart. Contractor shall collaborate with Contractor cart supplier, Rehrig Pacific Company, to deliver new carts to the City.

Automated carts shall meet the requirements described in Exhibit 3. All City carts shall be manufactured locally in Los Angeles, reducing greenhouse gas emissions. For residential customers, Contractor shall use industrystandard carts in sizes of 32, 64, and 96 gallons. Contractor shall maintain a supply of carts and bins on hand to ensure quick responses to customer requests. Contractor shall replace containers to ensure the customer’s needs are met immediately and within five days. The damaged containers shall then be taken back to Contractor yard for evaluation and repair.

Drivers can report cart issues via their tablets with detailed notes and pictures, ensuring the driver has detailed AR000186
210
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
information about the container’s type and location requiring replacement. Contractor shall wash and sanitize containers at the customer’s request. Utilizing Contractor innovative container mobile wash unit, Contractor shall clean and sanitize containers on- site or at Contractor container facilities a few miles away. Only Contractor can wash and sanitize containers in an environmentally friendly manner.

Commercial Containers
Contractor shall collaborate with Consolidated Fabricators to manufacture 4,123 commercial containers.

Containers shall be available for delivery 45 days before January 1, 2022. Contractor shall provide commercial containers in accordance with SB 1383 specifications. Trash commercial containers shall be painted black, recycling bins shall be blue, and organics shall be green. Commercial containers are labeled with Contractor’s information and customer service’s phone number. Containers shall be labeled with information on acceptable material types.

Commercial Container Specifications:

Commercial Containers Available
Commercial customers shall have an industry standard of 32, 64, 96 gallons, or 1, 1.5 2, 3, 4 and 6-yard bins deployed depending on the customer’s needs.

Bin Size Height Width Length
32-Gallon 38.5" 18.5" 24"
64-Gallon 41" 27" 28"
96-Gallon 45” 33” 29”
1-Cubic-Yard 28” 24” 72”

1.5-Cubic-Yard 34.5” 29.5” 72”
2-Cubic-Yard 41.5” 34.5” 72”
3-Cubic-Yard 50.5” 41.5” 72”
4-Cubic-Yard 57” 50.5” 72”
6-Cubic-Yard 84” 84” 72”
Suitability of Containers
Commercial customers shall have a range of commercial bin sizes available. In instances where space is a constraint, Contractor shall collaborate with the customer and Consolidated Fabricators to develop a custom AR000187
► Alaatic, dlunml'e l 1ida
► 12 GA irrtellocki,ng banding
► 14 GA cons1mciion with flanged comers and horiizonta1 "V1 groove ~iba front, bll.ck, and bottom ► Channels available 011 ttle bottom witt-1 four gussets per chamiel ► ~irnc plated lid rod witt-1 90-<legree bend and 11yJon l!ock. n1Jt ► Lid holders to hol!d llids open and lid earn to acoommoda:l:e 1plaatic or steel lida ► 6" Roller bear,ing nitlber swivel casters wiillil, grease fitli11ga (450 lb. capa'Ciity each) ► 10 GA caster p ates with fllange fur strength
► rriterior coated wi,th automoti,ve underseall or rusl:-irlhibmive alkyd ipr,imer 211
Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
solution. Contractor can make custom container sizes in the unique circumstance that standard bins are just not feasible to use.

Container Warranty
Consolidated Fabricators Corporation guarantees products against defects and workmanship for 1 year under normal commercial use.

Container Maintenance
Contractor shall maintain an adequate commercial container inventory at its Peoria Container Facility in Sun Valley, California. Contractor can repair commercial containers on-site or at its facilities. Contractor shall wash and sanitize containers at the customer’s request. Utilizing Contractor innovative container mobile wash unit, Contractor shall clean and sanitize containers on-site or at Contractor container facilities a few miles away. Only Contractor can wash and sanitize containers in an environmentally friendly manner.

Purchase of Containers and Vehicles
Contractor shall purchase all collection vehicles and containers during the life of the franchise agreement using the City’s Sustainability Center address.

Facilities
Contractor has identified primary local facilities and secondary facilities within the Contractor infrastructure capable of processing material if any primary facilities are unable. In addition, Contractor intends to use as an alternative disposal facility the Simi Valley Landfill pursuant to that certain Waste Disposal Agreement dated July 27, 1999 between the City and Waste Management of California, Inc. (“Landfill Agreement”) permitting the City and its franchise haulers to dispose Solid Waste at the Simi Valley Landfill & Recycling Center located in Simi Valley, California (“Simi Valley Landfill”). Contractor shall collaborate with local processing and disposal facilities to minimize travel time. Contractor shall recover recyclables from the City at Contractor Sun Valley Materials Recovery Facility, and partner with Oxnard MRF as a secondary facility. Calabasas shall be used to process residential green waste and organics and use Calabasas Landfill to dispose of any remaining material. Contractor goal in developing the disposal and processing plan is to maximize diversion while reducing environmental impacts. Contractor guarantees capacity for City Green and Organic Waste collected by Contractor for the term of the agreement using a facility listed below.

Disposal and Processing Plan
Line of
Business Yard Material Type Primary Facility Secondary Facility Residential Santa Paula
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials
Recovery Facility
Oxnard Materials Recovery
Facility
Green and Organic Waste Calabasas American Organics
Commercial Santa Paula
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials
Recovery Facility
Oxnard Materials Recovery
Facility
Green and Organic Waste Crown Recycling
Services American Organics
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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Disposal Facilities
Disposal Facilities Calabasas Landfill Toland Road Landfill Simi Valley Landfill
Del Norte
Recycling &
Transfer Station
Sun Valley Crown Recycling American
Organics
Blossom Valley
Organics - South
Owner Los Angeles County
Sanitation District
Ventura Regional
Sanitation District
Waste
Management City of Oxnard Contractor Contractor Contractor Sun Valley Address
5300 Lost Hills Road,
Agoura Hills, CA
91301
3500 Toland Road,
Santa Paula, CA
93060
2801 Madera Rd,
Simi Valley, CA
93065
111 S Del Norte
Rd, Oxnard 93030
11121
Pendleton St.

Sun Valley, CA
91352
9147 De Garmo,
Sun Valley, CA
91352
20055 Shay Rd,
Victorville, CA
92394
6061 North
Wheeler Ridge
Road, Lamont
CA 93241
Distance from the
center of the City 9.3 miles 28.9 miles 11.5 Miles 19.5 miles 36 miles 36 miles 117 Miles 107 miles Materials
Accepted Trash Trash Trash Recycling Recycling Green waste, trash, C&D Green and
Organics Waste
Green and
organics waste
Recovery Rates
(net of residual) N/A N/A N/A 90% 90% 89.49% 90% N/A
Contamination N/A N/A N/A 10% 10% 10.51% 10% N/A
Operating Hours Monday – Saturday:
8:00 AM – 5:00 PM
Monday – Friday:
9:00 AM – 2:30 PM
Mon to Saturday:
7:00 am to 4:00
pm
Monday –
Saturday:
5:30 AM – 5:00 PM
Monday –
Saturday: 6:00
AM – 12:00 AM
Monday –
Saturday 3:00
AM – 5:00 PM
Saturdays
7:00AM
– 3:00 PM
Mon to
Saturday: 7:00
am to 2:30 pm
24 hours per
day
Materials
Marketed or Sold N/A N/A N/A Bid Process Bid Process Bid Process Bid Process N/A Contingencies for
Changes in
Market

N/A N/A N/A
Landfilled/
Incineration/
Storage
N/A
Landfilled/
Incineration/
Storage
Landfilled/
Incineration/
Storage
N/A
Average $/ton for
sale of materials N/A N/A N/A N/A N/A
Weighted
average of all
commodities sold
in 2020 is
~$100/ton
$400 FOB Based on gate
rates
Permitted
Capacity 3,500 TPD 1,500 TPD 3,000 TPD 2,779 TPD 1,500 TPD 6,700 TPD 700 TPD N/A Ability to serve
City’s volumes
over the term of
the agreement
Yes Yes Yes Yes Yes Yes Yes Yes
Industrial Los Angeles
North
Solid Waste Calabasas Landfill Toland Road Landfill
Recyclables Sun Valley Materials
Recovery Facility
Oxnard Materials Recovery
Facility
Green and Organic Waste Crown Recycling
Services American Organics
Construction and
Demolition
Crown Recycling
Services
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Solid Waste Collection Services Agreement Dated: January 1, 2022

TABLE OF CONT
Exhibit 13
Collection Service Operations Plan
Contractor Facilities
Facility Name Owner Address Distance from the
Center of the City
Customer Service Vincent Yard Contractor 5355 Vincent Ave., Irwindale, CA 91706 57 miles
Local Customer
Service Center
Thousand Oaks
Sustainability Center Contractor
2251 E. Thousand Oaks
Blvd., Thousand Oaks,
CA 91762
0 miles
Hauling Yard Contractor Santa
Paula Yard Tim Finnigan 121 N. Ojai St., Santa Paula, CA 93060 29 miles Container
Maintenance Peoria Yard DCT PeoriaStreet LLC
11266 Peoria St., Sun
Valley, CA 91352 36 miles
Roll-off Yard Los Angeles North
Yard Contractor 12303 Montague St., Pacoima, CA 91331 34 miles Corporate Office City of Industry Contractor 14048 Valley Blvd., La Puente, CA 91746 58 miles
Recycling Facility Sun Valley MRF Contractor 11121 Pendleton St., Sun Valley, CA 91352 36 miles
Safety
Contractor is committed to providing a safe work environment for employees, customers, and the communities Contractor serve. Before operating company equipment, employees must meet the company requirements associated with drug and alcohol use, household hazardous waste, and requirements related to Contractor’s health and safety management procedures.

Drug and Alcohol Policy
Contractor is committed to protecting the safety, health, and well-being of its employees and the public from the adverse effects of drug and alcohol abuse. This commitment extends to vehicle operators who perform safetysensitive functions regulated by Federal Motor Carrier Safety Administration (FMCSA) rules on drug and alcohol abuse on behalf of Contractor.

Contractor's policy is to provide a workplace free of drugs and alcohol. All drivers are encouraged and expected to report to their supervisor any information regarding the use of controlled substances, alcohol, or any other substance that may affect an individual’s safe performance of his or her job responsibilities.

Household Hazardous Waste
Contractor shall instruct employees regarding the prohibition against handling or transporting particular liquid or solid waste materials while servicing the company’s waste disposal routes. Waste materials include motor oil, paints in liquid form, radiator fluid, discarded car batteries, and other liquid and solid hazardous waste materials.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
These materials are sometimes referred to as “hazardous substances” or “toxic waste.” Employees shall be made aware to never knowingly take any such waste materials or place them in any dumpsite. Drivers must immediately report containers contaminated with hazardous waste to their superior and record the contamination as a service exception using the Mobile-Pak tablet. Any deviation or failure to abide by these rules and company policies could result in dismissal from work.

Materials Recovery Facility – Hazardous Waste Screening Program Loads delivered to the MRF are screened for hazardous wastes. Drivers and sorters are trained to recognize concealed hazardous materials and how to handle properly. Once identified, local enforcement and regulatory agencies are immediately notified, and Contractor shall store these materials properly, e.g., in the hazardous waste containment shed, specifically designed for the storage of hazardous materials. These materials are handled in accordance with the latest regulations governing the handling of such material.

The employee who discovers the material must complete a Report of Waste Inspection form. A supervisor reviews the substance and form. Supervisory or administrative personnel are responsible for attempting to locate the source. Incidents of unlawful disposal of prohibited items are reported to the Local Enforcement Agency monthly.

Contracts with customers who dispose of hazardous materials may be terminated and reported to officials. An employee who knowingly accepts hazardous waste is issued a written warning followed by other disciplinary action for a repeat offense.

The following agencies are notified at once of any incidents of illegal hazardous materials disposal:

Department Contact Information
Hazardous Materials Emergency – 911 911
Ventura County CUPA Hazardous Materials/Waste Regulations 805-654-2815 California Highway Patrol (213) 744-2331
Material Recovery Facility Hazardous Material Storage
If the sorting and supervisory crews encounter unidentifiable materials in the processing of waste, the substances are isolated in an enclosed container. The container must be fully enclosed, lockable, and placed in a ventilated hazardous waste containment shed, designed to store hazardous materials until supervisory personnel can properly identify it. If the material is determined to be hazardous, or potentially hazardous, it is placed in the containment shed. Suppose the material is adjudged not to be hazardous. In that case, it is worked back into the waste stream and either recycled, if appropriate, or transported with residual materials to appropriate disposal facilities.

Suppose supervisory personnel cannot identify the material and suspect that it may be hazardous. In that case, supervisory personnel are required to call the appropriate hazardous waste remediation or environmental remediation and hauling companies to request that they respond with a mobile materials identification laboratory.

If the materials are determined at that point to be hazardous, then measures are taken to follow normal protocols for reporting, isolation of materials, and storage pending appropriate removal by a licensed hauler.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Health and Safety Management Procedures
The written Injury and Illness Prevention Program is intended to reduce the severity of job-related illnesses and injuries at Contractor. Contractor intends to comply with the requirements of California laws and Section 3203 of the General Industry Safety Orders. The Contractor’s Injury and Illness Prevention Program is administered and coordinated by Jaime Britt, CSP, MS, Director of Safety.

Reporting injuries, illnesses, and risks is especially important because the program’s success depends on such reporting. The Safety Director reviews incentive programs to ensure that they are designed to reward safe work practices, such as active participation in the program, the identification of hazards in the workplace, and the reporting of the early signs and symptoms of illnesses.

Reporting
Contractor utilizes its Soft-Pak customer database to monitor and report AB 341, AB 939, AB 1594, AB 1826, and SB 1383 activity. Utilizing customized tracking codes specific to The City, Contractor shall monitor outreach and education activity and incidents of contamination and overfilled containers. The data collected can be reported to the City staff quarterly through the City’s Waste Reporting System.

Outreach and education activity includes:
 Waste Assessments
 Site Visits
 Town Hall meetings
 Virtual Events
 Training
Using Contractor’s fully customized recycling coordinator mobile application, Contractor shall quickly and accurately report site visits, waste assessments, and service level adjustments in Contractor Soft-Pak database.

Service Complaints and Disputes
Contractor shall track and report service recipient complaints and dispute resolutions. Each complaint or service inquiry is documented in Soft-Pak as a permanent note. The notes can be accessed to generate monthly, quarterly, or yearly reports. The data collected shall be utilized to report activity back to the City, which shall be electronically, transmitted using the City’s Waste Reporting System.

Contamination and Overfill
Contractor shall track contamination and overfill occurrences to provide exceptional services by proactively reporting occurrences, assessing waste streams, and making service recommendations to prevent future occurrences.

Reporting Tonnage
To report tonnage collected, processed, and recycled, and residue disposed of, Contractor shall collect data from the City dedicated routes and the materials collected. These materials are not commingled with the materials from any other jurisdiction. When the City collection route materials arrive at the disposal or processing facility, it is weighed and documented on weight tickets that bear the jurisdiction and are recorded in Contractor scale system database. Using data from the recycling coordinator mobile application, Soft-Pak database, and the scale system, Contractor shall report to the City monthly, quarterly, and annually utilizing the Waste Reporting System as required.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 13
Collection Service Operations Plan
Christina Duong, Sr. Compliance Manager, shall manage regulatory and Compliance Reporting for the City. In collaboration with Contractor Outreach and Education team, Customer Service, and Operations, the Contractor Team shall work closely to monitor and track AB 341, AB 939, AB 1594, AB 1826, and SB 1383 activity, report outreach, site visits, contamination, and overflow issues quarterly using the City’s designated Waste Reporting System. Christina shall collaborate with City staff to cross-train on City software, including the Waste Reporting System.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 14
Street Sweeping Operations Plan
Contractor shall procure five (5) Autocar Xpert compressed natural gas (CNG) sweeping vehicles, which will be operated in the City using Renewable Natural Gas (RNG). Contractor shall manage the street sweeping service to ensure the highest quality. Contractor shall measure street sweeper vehicle and driver efficiency to ensure timely and consistent service week over week. Efficiency and reliability rates shall be reported during weekly City and Contractor meetings.

Contractor shall analyze curb miles, factor in driving speed requirements, and develop the most efficient and effective street sweeping operations plan to reduce miles traveled while maintaining excellent service.

Contractor shall provide the City access to real-time street sweeper vehicle location information via a dashboard receiving information from vehicle GPS trackers. Contractor shall provide resident access to live street sweeper vehicle location information via a website link. Contractor’s customer service center shall respond to questions and concerns on street sweeping.

Contactor shall provide Street Sweeping Services in accordance with the Exhibit 7.

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Solid Waste Collection Services Agreement Dated: January 1, 2022 Exhibit 15
HHW Home Collection Operations Plan
Contractor shall offer the City Household Hazardous Waste (HHW) Home Collection Program in accordance with Exhibit 8.

The service shall include:
• Curbside pickup;
• One date each quarter scheduled in advance;
• Advance notification of the pickup date;
• Convenient registration online or by phone; and
• Contractor-provided packaging.

Contractor shall deliver this service in partnership with IDR Environmental Services or Veolia Environmental Services (VES). HHW program follows this waste management hierarchy:
• Source Reduction (Reduce, Reuse)
• Recycling (Closed Loop)
• Fuel Blending/Incineration (Reclaim)
• Treatment
• Destructive Incineration
• Landfill
Together, Contractor and IDR or VES shall help the City maintain compliance with regulations mandating household hazardous waste diversion.

Subcontractor Operations Plans
Contractor shall manage the HHW subcontractors as listed in Exhibit 5 to provide this service in accordance with Exhibit 8. Contractor shall manage day-to-day operations within the City and shall meet with subcontractors weekly to review service reliability and satisfaction. Contractor shall ensure that contractors response times, service timelines and outcomes are to the satisfaction of the City and customers.

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ATTACHMENT #2
Solid Waste Franchise Agreement Award:

Comparison of submitted proposals
Evaluation criteria
Four proposals were received in response to the City’s Request for Proposals (RFP) for solid waste services issued on July 16, 2020. These were evaluated based on the following criteria as specified in the RFP:

1. Qualifications, Experience and Reputation of Contractor and Sub-Contractors in Providing Solid Waste Services

2. Financial Qualifications of Contractor and Sub-Contractors

3. Technical Approach

4. Sustainability, Diversion and Outreach

5. Customer Service

6. Maximum Service Rates
Three finalists were selected – Athens Services, E.J. Harrison and Waste Management.

Consolidated scores on the qualitative criteria (1 through 5) from the Review Committee ranked Athens Services highest in four of the five criteria - 1. Qualifications, Experience and Reputation; 3. Technical Approach; 4. Sustainability, Diversion and Outreach; and 5.

Customer Service. Waste Management ranked highest in 2. Financial Qualifications.

Athens Services ranked highest in the overall score for the five qualitative criteria.

Maximum Service Rates
Residential rate comparisons are as follows (highlighted cells reflect lowest rates):

Athens
Services*
E.J.

Harrison
Waste
Management
Current
(2021)
Basic Single Family Automated Cart
Service (64 gal. garbage, 64 gal.
recycling, 96 gal. organics)
$24.36 $33.54 $33.75 $36.73
Limited Service - With Organic Waste
Service (32 gal. garbage, 64 gal.
recycling, 96 gal. organics)
$21.93 $31.73 $31.99 $34.92
Limited Service - Without Organic
Waste Service (32 gal. garbage, 64 gal.
recycling)
$16.46 $25.00 $26.24 $28.00
*Athens’ rates include the HHW Home Collection program. Others’ rates do not.

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DPW: 810-40\etm\Council\2021\030921\Exclusive Solid Waste Franchise Agreement Award