City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services B | Qualifications | 33
AR001648
COUNTY OF VENTURA
ENVIRONMENTAL HEALTH DIVISION
800 South Victoria Avenue, Ventura, CA 930~ 1730 (805) 654-2813 FAX (805) 477-1595 Internet Web Site Address: www.vcrma.org/envhealth
CUPA PROGRAM INSPECTION REPORT
Fac1lty Name: GI INDUSTRIES Owner Mailing
Site Address: 195 WLOS ANGELES AVE
SIMI VALLEY, CA 93065
CERS 1:10332460
Address· G. I. INDUSTRIES
195 W LO SANGELESAVE
SIMI VALLEY, CA 93065
lnspecbon Date· 11/12/2019
Violation comments: Upon inspection, gasoline piping within the gasoline dispenser was observed to have been capped prior to inspection (shear valve not present). However, a product line hose remains attached to the capped piping which leads to a hanging dispenser hose (hanging dispenser hose ends at a quick disconnect). The attached hose within the U DC was observed to leak during testing when the line was pressurized. The technician removed the leaking hose and further capped the gasoline piping within the UOC correcting the violation.
Furtherreview will be conducted regarding the compliance status of capping the gasoline product piping within the UOC including the absence ofa product shear valve present.
General Comments: Underground Storage Tank (UST) monitoring certification performed today by Jerry Brooks of Central Coast Tank Testing (CCTT) and witnessed by Melisa Custer of Ventura County Environmental Health Division.
Rpt: CUPA-6520
. WASTI! MANAOl!Mll!NT
Service technician certifications verified as follows:
CSLB 873533
ICC#8146908 exp. 11/09/2020
Veeder-Root (VR) A21 238 exp.012/2812020
Red Jacket A21238 ex p. 01/27/2020
Alarm history and system setup obtained at beginning of inspection.
VR TLS300 v. 16.05
At the start of the inspection, all sensors were at the lowest point for earliest leak detection.
After testing, all sensors were tagged and placed at the lowest point for earliest leak detection.
System consists of a 15,000 gallon 87 gasoline/diesel split tank (5,000 gallons 87 gasoline, 10,000 gallons diesel) and an auxiliary 15,000 gallon diesel tank.
Note: Facility does not currently use the 87 gasoline tank. The dispenser does not have a hose.
The following sensors were tested in liquid and triggered an audible/visual alarm with turbine shutdown:
(3) VR-208 sensors in the 87, diesel, and auxiliary desel piping sumps. (2) VR-420 annular sensors at each of the 87/diesel split and diesel auxiliary tanks. (2) VR-208 sensors in under dispenser containment (UDC). (2) Mechanical Line Leak detectors one at the split tank 87 gasoline STP and one at the split tank diesel STP which serves both diesel tanks. The MLLD's restricted flow at a simulated 3 gph leak rate at 10 psi which held for 1 minute.
Note: The VMI box was expired 10-17-2017. Upon trying to test the MLLD the box did not pressurize. The technician used the Red Jacket to complete testing.
The gasoline MLLD was unable to originally be tested due to a leak in a hose. The hose was capped on the outside of the dispenser and inside where the hose connected. The MMLD was then retested and passed a simulated leak of 10psi that held for 1 minute.
City Code 10 Page 2 of 4
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services B | Qualifications | 34
AR001649
COUNTY OF VENTURA
ENVIRONMENTAL HEALTH DIVISION
800 South Victoria Avenue, Ventura, CA 930~ 1730 (805) 654-2813 FAX (805) 477-1595 Internet Web Site Address: www.vcrma.org/envhealth
CUPA PROGRAM INSPECTION REPORT
Fac1lty Name: GI INDUSTRIES Owner Mailing
Site Address: 195 WLOS ANGELES AVE
SIMI VALLEY, CA 93065
CERS 1:10332460
Address· G. I. INDUSTRIES
195 W LO SANGELESAVE
SIMI VALLEY, CA 93065
lnspecbon Date· 11/12/2019
Product spill containment testing completed at all three cirect bury spill buckets and passed after one hour with no visible loss of fluid.
Fai~safe and ESO demonstrated.
All required UST forms and documents have been subrTitted to the California Environmental Reporting System (GERS), are maintained on site and reviewed.
Financial Responsibil~y-liability insurance is current. 12 month's of Designated Operator (D.O) Monthly Inspection reports were available and reviewed.
3 years of monitoring,'\esting reports and maintenance records were available and reviewed.
All alarms were addressed in the DO reports.
DO employee training conclicted within previous 12 months.
Secondary containment was last conclicted on 03/29/2019.
Overfill Prevention was tested on 11/30/2018.
A copy of today's monitoring system certification results rrust be submitted to this Division within 30 days.
BUSINESS PLAN (INSPECTION, ROUTINE)
General Comments: California Environmental Reporting System (GERS) submittal was last made on:07-29-2019.
Verified owner/operator information.
Verified hazardous materials inventory.
The facil~ holds household hazardous waste events on the W99kends were they normally take used antifreeze, used oil, used latex paint, and used filters.
Business plan was available and reviewed.
Site map was available and reviewed.
A copy of GERS is physically available on-s~e.
Verified employees training logs for the past three years.
Employees receive monthly environmental trainings and weekly safety meetings. 10-03-2019 employees received training on universal waste.
February 2019 employees received emergency response training.
HAZARDOUS WASTE GENERATOR (INSPECTION, ROUTINE)
General Comments: Hazardous waste receipts/manifests stored on site for the past three years.
Rpt: CUPA-6520
. WASTI! MANAOl!Mll!NT
Facility receives pickup approximately every 2 months.
Facility uses V\kirld Oil as their hazardous waste hauler.
Last hazardous waste pickup was on 11-1 2-2019.
The public will leave hazardous waste at this site and the facility will have the "orphaned" hazardous waste removed on a manifest.
There is a specialized area for waste not generated by the facility.
Orphaned Pesticides were currently stored in the hazardous waste area for pickup.
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services B | Qualifications | 35
AR001650
COUNTY OF VENTURA
ENVIRONMENTAL HEALTH DIVISION
800 South Victoria Avenue, Ventura, CA 930~1730 (805) 654-2813 FAX (805) 477-1595 Internet Web Site Address: www.vcrma.org/envhealth
CUPA PROGRAM INSPECTION REPORT
Fac1lty Name· GI INDUSTRIES Owner Mailing
Site Address: 195 WLOS ANGELES AVE
SIMI VALLEY, CA 93065
CERS #:10332460
Address· G. I. INDUSTRIES
195 WLOSANGELESAVE
SIMI VALLEY, CA 93065
lnspecbon Date: 11/12/2019
Hazardous waste generator ID number verified and active. CAT080031123.
Hazardous waste cootainers observed accessible, labeled, in good coodition, and closed.
All secondary containment was free of any fluid.
Spill respoose kits observed available and stored throughout the facility.
A trash bin full of absorbent bags/Peat Moss is stored next to the hazardous waste trailer.
Cootingency Plan Available and Reviewed.
Verified employees training oo hazardous waste management.
Employees receive monthly enviroomental training and weekly safety meetings.
Facility treats themselves as a large quantity generator.
Facility performs weekly and daily inspection of hazardous waste areas.
Logs are available and were reviewed.
The currently mooth daily log is stored on a clip board of the personnel in charge of the inspections.
Please take a moment to provide feedback from today's inspection. An opinion form can be completed at , https://vcrma.org/customer-service-evaluation-form-field-inspection. You may also scan this code with your mobile device.
A copy of this inspectioo report/Notice to Comply was provided to KRIS GONDREZ.
Report created: (11/12/2019 5: 12:58PM)
Rpt CUPA-8520
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services B | Qualifications | 36
(iv) Proposer shall inform the City if it has had a permit, franchise, license, entitlement or business license that has been revoked or suspended in the last five (5) years.
No Disclosures
(v) Proposer must list any liquidated damages, administrative fines, charges, or assessments that total Fifty Thousand Dollars ($50,000) or greater in any one (1) calendar year during the last five (5) years that have been paid by the Proposer to a public agency as a result of solid waste management services provided by Proposer. The list shall include: a. Name of the public agency b. Date c. Amount of the liquidated damages, administrative fines, charges, or assessments d. Reason the public agency assessed the liquidated damages, administrative fines, charges, or assessments.
No Disclosures
(vi) Proposer must list any claims against a performance bond, or any contractual defaults or termination in the last fifteen (15) years.
No Disclosures
AR001651
. WASTI! MANAOl!Mll!NT
C | STATEMENT OF
FINANCIAL
QUALIFICATIONS
AR001652
GRANT R. BRIMHALL LIBRARY
. WASTE MANAGEMENT
C | Statement of Financial Qualifications | 37
C | STATEMENT OF FINANCIAL QUALIFICATIONS
A Financially Secure Business Partner
1. Written Statement
Proposer must provide a written statement of its financial qualifications to perform the work described in this RFP, including description and documentation of the Proposer's ability to secure financing for all vehicles, facilities, other equipment and labor required, as well as the total estimated expense and amount of financing that is expected to be incurred and utilized in performing the work.
Please refer to the following page for a written statement of Waste Management’s financial qualifications to perform the work described in the City of Thousand Oaks RFP for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.
AR001653
AR001654
City of Thousand Oaks - Request for Proposals
w . WAIST'S. MANAGEMENT
October I, 2020
RE: G .l. Industries
To Whom It May Concern:
WASTE MANAGE'.MEHT IHC •
1001 Fannin St.
Houston, TX 77002
The purpose of this communication is to indicate that Waste Management, Inc. (WMI), as the ultimate parent of G.I. Industries ("GJ'"), fully intends to provide al I necessary financial assurance required to support GI's performance under the agreement entered into with the City of Thousand Oaks ("City") for the RFP tilled Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services (RFP). In addition, WMI will support GI, to the e11.tent necessary, to ensure that GI can meet all financial requirements and other needs required stated in the agreement.
To demonstrate WMI's ability to provide such financial assurance and to meet other financial requirements. we provide the following information with respect to the Company's financial position:
• WM maintains a $3.50 billion revolving credit faci lity that can be used to support letters of credit and/or cash advances for its operating companies, including GI. This credit facility is supported by commitments from 19 financial institutions, all of whom have strong credit ratings and financial positions. As of June 30, 2020, WM had approximately .$362 mi Iii on of letters of credit outstanding under this facility and no outstanding borrowings. Accordingly, available credit under this facility for incremental letters of credit and/or cash ad,,ances was $3.138 billion.
• WM is a seasoned issuer of senior notes in public markets and investor demand for the Company's bonds is strong. In May 2019, we issued $4.0 billion of 5-, 7-, I 0-, 20-, and 30-year senior notes. Rates for ead1 series were set at 2.95%, 3.20%. 3.45%. 4.00% and 4.15%, respectively. Investor demand for these bonds was over four times higher than the Company's issuance size, indicating that WM has meaningful access to liquidity in the marketplace.
• The I OQ filing for the quarterly period ended June 30, 2020 can be found via the following link:
https://www .sec.gov/ Archi ves/edgar/data/823768/0001558370200087 51 /wm20200630,s J 0g .htm WM does not require financing !O perform the work described in tJ1e RFP. WM has the financial capability as described above to peiform the work set forth in the RFP, including the financial ability to purthase and provide for all the required vehicles, facilities, other equipment and labor required.
If you would like any additional information to support your consideration of WMI' s ability to provide necessary financial assurance, please feel free to contact me at (713) 256-8758 or dlreed@wm com.
Sincerely,
David Reed
Vice President & Treasurer
C I Statement of Financial Qualifications I 38
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services C | Statement of Financial Qualifications | 39
Financial Strength: The Foundation for Our Commitment
As a wholly–owned, indirect subsidiary of Waste Management Holdings, Inc., G.I. Industries does not report financial results. All financial reporting occurs through our parent entity. As a publicly traded company, Waste Management is held to the most stringent regulations for accurate and timely financial disclosure.
Revenue in 2019 was $15.46 billion, and Waste Management has an asset base of $27.7 billion. The company generates strong and consistent cash flow and has access to an extensive line of credit. Waste Management’s financial strength is
the foundation for our commitment
to serve our customers, perform
our obligations, and protect the
environment in carrying out our
broad waste management
services. Full financial results are
available on our website at
http://investors.wm.com/.
Waste Management has achieved solid investment-grade credit ratings from three major rating agencies.
Most recently, the company has been assigned ratings of A-/A-2 by Standard & Poor’s, BBB+ by Fitch, and Baa1 by Moody’s. The ratings are based on expectations that management will maintain good liquidity, pursue a moderate financial policy, and allocate capital in a disciplined manner. The credit outlook from each agency for Waste Management is characterized as stable.
Waste Management’s financial strength, as summarized above, gives Thousand Oaks assurance that we can and will fulfill our obligations.
• Waste Management is committed and financially able to perform all operations in full compliance with applicable federal, state, and local regulations and to provide clear documentation of that compliance.
• Waste Management offers the most extensive network providing waste management services in North America, including transportation, disposal, treatment, recovery, remediation, waste identification, and several other specialty services. This network enables us to provide a single source of responsibility, from transportation through disposal of waste. • Typically, new capital requirements are internally financed by Waste Management using cash flow from existing operations - freeing our new trucks, carts, containers, and facility investments from the timelines and terms of third-party creditors.
Waste Management's financial strength helps us to continually advance services for all of the customers we serve, including Thousand Oaks, and we are committed to maintaining that strength.
AR001655
. WASTI! MANAOl!Mll!NT
AR001656
City of Thousand Oaks - Request for Proposals
2. Letter From Bank/Financial Institution
Proposer must attached letter from their bank/financial institution clearly stating that Proposer has adequate assets and/or irrevocable line of credit sufficient for all required payments to the City, capital costs, equipment costs, start-up costs, and a minimum of three (3) months' operating costs.
October 1, 2020
City of Thousand Oaks
2100 Thousand Oaks Blvd.
Thousand Oaks, CA 91362
BANK OF AMERICA ~~
RE: Resldentlal and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
Waste Management, Inc. has asked us to provide you wit h a letter which addresses the Company's financial capability.
Bank of America, N.A. has had t he pleasure of doing business with Waste Management Inc. and its subsidiaries for over 20 yea rs. Not only do we enjoy a comp re he nsive t reasury management relationship, but we also have a very significant credit relat ionship. We are t he Administrative Agent for, and a participant in, the company's five-year $3.5 billion Revolving Credit Facility, of which approximately $3.1 bill ion is available, as of t his date, to be utilized for direct borrowings and the issuance of letters of credit, subject to certain condit ions, t o support general corporate purposes, contracts, and agreements. The facility has been handled as agreed.
Waste Management , Inc. has adequate financial resources and all of their accounts are in good standing.
Should you have addit ional questions about our relationship with Waste Management, please do not hesitate to contact me by phone at: 312-992-3882 or by email at: [email protected].
Please note that t he informat ion set forth in t his letter is subject to change without notice, and is provided in strict confidence, without any responsibility or liability on the part of Bank of America, NA Bank of America, N.A. undertakes no responsibility to update the information set forth in t his letter.
Very t ruly yours,
BANK OF AMERICA, N.A.
M ichael Contreras
Director
Corporate Credit Risk
Global Corporate & Investment Bank
C I Statement of Financial Qualifications I 40
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services C | Statement of Financial Qualifications | 41
3. Copies of Audited Financial Statements
Proposer must provide copies of audited financial statements for the most recent three (3) fiscal years for the entity that is proposed to sign the Franchise Agreement. Audited financial statements must include: balance sheet, income statement, statement of changes, footnotes, and subsidiary schedules.
As a wholly–owned, indirect subsidiary of Waste Management, Inc., G.I. Industries does not report financial results. All financial reporting occurs through our parent entity. As a publicly traded company, Waste Management is held to the most stringent regulations for accurate and timely financial disclosure.
Financial Annual Report Links
For your convenience, please refer to the following links for the Waste Management Annual Reports for the past three (3) fiscal years to supplement the provided financial information. 2019:
2018:
2017:
G.I. Industries’ tax returns are provided in the Appendix.
AR001657
. WASTI! MANAOl!Mll!NT
D | TECHNICAL
PROPOSAL
AR001658
AR001659
Moving Forward - Together
1. TRANSITION PLAN
Describe the plan and schedule of actions/events for the provision of new services. The Transition Plan will be included as an Exhibit to the final Franchise Agreement, after approval by the City. The Transition Plan must, at a minimum, address the following items.· • i. What the Proposer will accomplish prior to the start of Collection Services; • ii. How Service Recipients will select the size and number of Collection Containers; • iii. How the Proposer will retain the current franchisee's employees; • iv. How the Proposer will provide transition services; • v. The specific types of education and outreach activities that will occur, including specific frequencies and amounts of education and outreach, by type of activities; • vi. How the transition will be coordinated with the current services, current hauler, and with the City ( switching of containers, billing system, etc.); and• vii. Transition schedule and weekly timing plan to transition from the current collection system to the Proposer's collection system, for public education and outreach on new services, and for removal and replacement of Carls and Bins. In developing the Transition Plan, Proposers should consider that the City is committed to avoiding disruption to Service Recipients.
For the past 40+ years, the City
and Waste Management have
met all challenges that have
come our way together.
Throughout our partnership with
Thousand Oaks, we have shown
our dedication to continuous
improvement - better processes,
more efficient procedures, and
investments in technologies that
enhance our collection
capabilities and customer
service.
The City of Thousaoo Oaks
~ ft~ Sdkl --·- ----....
0 ~~~~~ ---..::.=:--== - -:::--=
Transitioning to a completely Sample images of a welcome packet new service provider, who does
not and cannot know the City like we do would require rebuilding an already successful program from the ground up. With our team already in-place and already integrated into life in Thousand Oaks, we can concentrate on making the changes necessary to a working system and not be distracted trying to learn our way around town. Our team's experience in the City is unparalleled and we would provide the least disruption to customers during the transition to the new Agreement.
I In addition to our already established local team, Waste Management will assign a dedicated Recycling Coach specifically for the City of Thousand Oaks to lead a robust implementation plan.
DI Technical Proposal 142
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 43
Because we are already providing service to approximately 2/3 of the Residential Customers and all of the Commercial Customers, Waste Management will get started on adding new resources and will begin to prepare all Customers for what is to come as soon as the City Council awards the contract. The trust we have in the community will be instrumental in gaining the necessary “buy-in” from all stakeholders. We will be fully staffed, trained and ready to go on day one.
The benefits to your City for continuing to work with Waste Management are quantifiable and significant.
We offer:
Established and reliable collection services.
We already have the vehicles, collection equipment, operations site, fueling station, processing facilities, account data, and systems in place to offer implementation to most of the Residential Customers and all of the Commercial Customers with the least amount of disruption of any potential service provider.
Invaluable Service experience.
Our experienced drivers, administrative staff and local management know every road and customer in your community. Further, we leverage lessons learned to offer proven public education and outreach strategies for communicating available services, resources, and maximizing customer participation.
Existing relationships.
Over the years, Waste Management staff members have worked hard to become a trusted community partner. We have built meaningful relationships with City staff, Customers, and local groups and organizations. We will continue to collaborate with these partners to advance service offerings, problem solve, innovate, and support the vitality of the Thousand Oaks community.
A commitment to continuous improvement.
We seek to continuously improve our services and offer the latest and greatest technologies and innovations in sustainability and integrated operational technology.
If Waste Management is selected as the service provider for the City’s new Contract, we will manage the implementation with meticulous care. Below we have outlined our approach to the most critical components of the new Contract implementation, including equipment and resources, customer service, billing, and public education considerations.
Critical Collection Equipment and Resources in Place Today Key to all successful new contract implementations is having the most basic collection equipment and resources in place, tested, and proven. We understand one of the City’s top priorities is for their collection partner to deliver the base collection services - confirming customers have containers to put materials into and that material is collected on-time and in a professional and safe manner.
Waste Management has secured Thousand Oaks commitments from vehicle and container manufacturers for delivery of needed assets to start the new contract.
AR001660
. WASTI! MANAOl!Mll!NT
AR001661
City of Thousand Oaks - Request for Proposals
Core Collection Equipment and Resources
Drivers
• I
Trucks
Containers
I
Routes and
Customer Data
Onboard
Computing
System (OCS)
Waste Management Competency
Waste Management employees have
successfully completed rigorous safety and
customer service training requirements and
have years of experience already working
Thousand Oaks streets
Waste Management's new fleet of collection
vehicles for this contract has already been
guaranteed by manufacturers. In the
unexpected event of delivery delays, Waste
Management will have its existing fleet as
back-up. Our fleet is maintained to the highest
safely standards and is fully compliant with
local and federal safety standards.
The Cart manufacturer guarantees delivery
before day-one of new contract. In the
unexpected event of delivery delays, Waste
Management's current carts are in-place lo
prevent service interruptions.
Waste Management's collection routes were
created with eRoulelogislics software and
take into account local traffic patterns, truck
capacity, and disposal locations. Routing for
new services under the contract is smoothly
accomplished by building on already
established routes.
Each collection truck that services Thousand
Oaks is already equipped with onboard tablets
that display drivers' exact route, all scheduled
collections, and relevant account notes such
as container placement. The tablets include
GPS technology that allows drivers to capture
route data in real-time and note the status of
each collection (i.e., collected or a service
exception)
Delivering an Exceptional Customer Service Experience
Benefits to the Thousand Oaks
Community
• Safer more experienced drivers in your
community.
• Existing customer knowledge and personalized
customer service.
• No driver learning curve resulting in fewer
missed pick-ups.
• Collection vehicles ready-lo-roll on day one of
the new Contract.
• Reliable collection vehicles with fewer
breakdowns resulting in on-lime collections.
• Carts available for uninterrupted service .
• Maximum route efficiency provides the greatest
fiscal value for ratepayers.
• Less wear and tear on city streets .
• Adjustments to rather than replacement of
collection schedules ensures the continuation
of guaranteed service
• Customers and City can obtain a collection
estimated lime of arrival (ET A) through both
our website and mobile app.
• Collection statuses minimize the opportunity for
missed collections.
• Provides customer service reps with near-realtime field data to assist with customer inquiries.
Thousand Oaks residents and businesses have many options for how and when they interact with Waste Management. Whether via our mobile app, LiveChat, online at wm.com, or by phone, customers want an interaction that is fast, friendly, and convenient. Waste Management's dedicated Customer Service Team D I Technical Proposal I 44
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 45
supports the City’s customers by managing our phone, email, and online customer service functions and are ready to serve the City on day one of the new Contract.
These experienced customer service personnel are already accustomed to working with the Thousand Oaks staff and are familiar with residents and businesses and current Contract services and terms.
Further, the City can always count on reaching the local contract team, from our Director of Operations, Mike Smith, to our District Operations Manager, Steve Lee, or the rest of the dedicated team at any time on their mobile phones – day or night. Waste Management’s local staff are never more than a few minutes away from instant access to information and personalized customer service for not only City staff, but all residents and businesses of Thousand Oaks.
Proven Customer Service Tools and Training. Since accurate and clear communication is a cornerstone of our Contract implementation approach, we place significant effort, resources, and time preparing and training our customer service center employees. Training material customized to the City’s collection services, programs, and rates has already been developed and is currently in-use.
Review and Update Informational Tools. Waste Management will review and update Thousand Oaksspecific information, including all new program enhancements on our proprietary and already in use CRM application Green Pages. Green Pages is an online database that allows Waste Management Customer Service Representatives (CSRs) to pull up customer-specific service information, service offerings, and rates within a matter of seconds. Each time a mailing is sent out to residents, it is uploaded to Green Pages – allowing agents to reference and look at the same documents that the customer is viewing. Our CSRs use this tool during every call, ensuring that we provide customers with the most accurate service information.
Intensive, Small-Group Training. All CSRs handling City calls regularly receive training in small groups.
Before implementation, CSRs will review service offerings specific to the City, with special emphasis placed on contract changes including new rates, programs, policies, and procedures. CSRs will also be provided with copies of all customer mailings distributed in your community.
Increased Staffing. Although it is anticipated that impacts associated with a Waste Management new Contract implementation will be efficiently managed, there may be a call spike during the roll-out of the new Contract due to distribution of service brochures and other customer outreach efforts. In addition, sometimes customers call to request duplicate copies of materials already sent or to confirm their collection schedule. It is critical to prepare for this spike in call volume with additional staffing. As with any new contract implementation, Waste Management’s state-of-the-art customer service center will make sure there is a pool of additional CSRs trained on City-specific issues to help us manage any increases to normal call volume.
Billing Preparation and Considerations. Already having accurate service, contact, and billing information means all aspects of our customers’ experience will go smoothly – from hassle-free pick-ups to accurate commercial invoicing. Our database is continuously updated and maintained. Our staff works diligently to verify account information during each customer interaction, and customers frequently provide updates to phone numbers or payment information themselves via their wm.com account. As soon as possible after the award of the new contract by the City Council, Waste Management’s management team will reach out to our peers at E.J. Harrison & Sons to obtain necessary account and billing information for their current portion of the City. Based on our long history working side-by-side with the Harrisons in Thousand Oaks, and because we have other business arrangements with them, we know we can count on a cooperative sharing of information.
AR001662
. WASTI! MANAOl!Mll!NT
AR001663
City of Thousand Oaks - Request for Proposals
If the City selects Waste Management for the new Contract, commercial customers will benefit from continued access to our hassle-free billing and payment options. This is especially valuable as a growing portion of Waste Management customers are accustomed to the convenience of managing their accounts online at wm.com. Likewise, many customers prefer electronic invoices. With any other service provider, customers will be required to start over - creating new online profiles, electing invoice preferences, and if auto-pay is available, resubmitting their payment information. Often, this will result in missed or late payments, causing inconvenience for many customers.
24/7 access to wm.com. Our team will build on the Thousand Oaks-specific Waste Management webpage to include meaningful service information, photos, and resources that reflect the changes in the new Contract. Using Waste Management's local website, customers will easily find information about the upcoming Contract transition as well as service information, disposal resources, rates, and recycling resources. Online account management functionality allows customers to:
• Initiate service or request additional services.
• Schedule an empty and return (roll off customers only). • View pickup schedule and collection ET A.
• Schedule an extra pickup or bulky item collection.
• Request cart or container repair.
• Edit account contact information.
• Communicate with our Customer Service via. email or digital chat.
For Thousand Oaks Single-family Dwelling, Multifamily Dwelling, and Commercial customers specifically, the website will also contain information about pertinent State mandates such as AB 939 AB 341 , AB 1826, and SB 1383 and what constituents need to know to comply. This website will be used to upload various information about the City's organics recyclinig program such as service guides, flyers, videos, community workshops dates, compost class dates, and more as described in the following sections.
Think Outside the Plastic
Bag at Home
P~,t•, l»g. & b.lgg( ''-''l'd.Jbl!i brl ~ -gm rc~f~I ni;i co'l·:i,r •r,: - ,n--y FO"".C- ~Jle"i ,~~;: ·c~ 'c-W"Or><r~ & eO<"·.>min~·r .:;·~err,~ 1~1..:ac --~ - .> lr~m,.. '"t" -,- t I, lFR , .,
Think Outside the Plastic
Bags at Work
Plashc b.'.IQ' & b,1qgcd ec)'S J les oord belong iri rec·,<. .,g conta, .. crs - th-:y pose ~.:irct·, h,.u:;:,rd~ for worker:; & cori1am ri.:,1e til"ler re-cv Jbles : o lr.Jm mort. v•'5 l ACRR.corn/ o _l.J::.t11.. b.:>g ..
D I Technical Proposal I 46
AR001664
City of Thousand Oaks - Request for Proposals
In addition, the website will have a Frequently Asked Questions (FAQs) page and a form that will allow customers to submit recycling questions directly to Waste Management's Thousand Oaks-dedicated Recycling Coordinators. We will also work with City staff to place a link to the City website and in turn, provide information for the City's website if desired.
Public Education and Outreach Efforts
With Waste Management, the City will not need to dedicate a large portion of public outreach efforts toward collection, customer service, or billing changes that typically go along with a new service provider.
Instead, as part of the new Contract, we will focus on informing customers of all newly available services, changes in California law, and maximizing their knowledge and participation in recycling, reuse, and waste prevention.
Details of Waste Management's extensive education and implementation efforts are highlighted below for each customer type.
Single-Family Dwelling (SFD) and Multifamily Dwelling with Individual Service (MFD_I) Public Education and Outreach Activities
Welcome Letter
By the 4th Quarter of 2021 , we will mail each residential customer a notification to inform them of the upcoming new Contract transition. This letter will contain an overview of key implementation information and changes, and the dates of the town halls, where residents can join Waste Management in-person or on-line to learn more information and ask questions. This letter will also contain information about SB 1383, what the new organics recycling program is, wihen the co-collected organics program will commence, what Waste Management's organics recycling processes are, how to successfully participate in the program (i.e., Contaminants, Dos and Don'ts), and when the in-home food waste containers will be delivered. This letter will be attached to a comprehensive service guide which will include service and program information for them to review.
Waste Management can begin our Public Education and Outreach Activities before the start of the new Contract, an activity that would be confusing, at best, to customers if another hauler is selected. By communicating in advance of the anticipated Contract commencement, Waste Management is best suited to ensure residents and businesses are not caught by surprise of the new service and program implementations.
Engaging
customers + Ensuring
efficient
collection + Investing in
technology
D I Technical Proposal 147
-- Effective
public
education
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City of Thousand Oaks - Request for Proposals
Below is a sample of contents from a Welcome Packet/Service Guide that would be further customized for the City's approval.
t:U.fo: U-JJU~t.HJM~KLSutNI
ll'lct..(yor IIOJS.lr(I ..>rt.so"ICIY4&CM1t11>9::nCIC lft~c.m(l(OPfll\~ ;, c1W91d-er-llO',e :,oJ;d .,.«;1:t ~rog~T11dei•;p1e~tD ""t<1uri,o~~~~"t -!n< ~- ttdllOl~l, ,e,lu:e attrin Ol..f "H!il)\t:Hthotd$, ~nd U'liW'E lllit WilSte iS 111~-d u,~ t ll O'IYU U .. IO'll:tl/ tt::,PU!!tlLh, 11w11n,:1, l'l!t:t1fv1w1, uun 1,,11 .. hrn,+it11 ,,.,llilt"'-1 yru, wrt> tMl.g;~•, <H)<lll'olj, y;:nrd A•;<t~, o>l;>1tmW ftC\'(11110., ~ J •aJt ~'IJ~H l'li1.ilr.1C.US Willl".edlll)tU! )1 Th) US.rul OaiS. lorfort1e--lllftrr1<1'.lm,pl..-.e'ft.ltou· locMw.tt~ •t ~orr.t.wm.cttl\lTOAt3, or """'-dl'l.-l•"•..,•--d..t{&:15t2»-78!,!., w -,1.Ma,""!:...,. ~1•::i..t- ... ,j;.,.,;u tousarelun. -,,.m. ~IICII) tt rcujlfnU1111d Bt.n.- 12 ~.n onSttu-dty. o.l ~,.~,.r,1-_,.t;...,,;11tc:,.~ rl1""J-.,.,,t.......:;1;o, mJK1h,o rb,..d;attti,, mt rol3UJl'"ltlM7~.m.(M ~/01o:ilta10ll. C."t5 GICJOJkl tie ,ia:eJ v;(ltflEl\;ITIC!t frongo-wrf,,,.,d!c-wdwir .. doOaur.tnclcdapat,A.~"OC'lb,,,aypUlf,or~o<l.l ,:,uttH: n~t ~ -0<e<d~P~ ... ,d,rd.o .. t ~ hurtic onth, it,~ R,=:,~ ~ OIJ!Cl~1tGiruiflth.:~guaiffl"-ibG'Jlnrn"1t~•0:0(~dEVJrd•llle'!•nbtimKt9l ~~de. ,1tua>l-r.ai0'1,,d ctrtlh:ull be.l'UIO'fC.d no lll!o!t :fon lt-.e a.v«Qof,111r o,l«tr.,,~ ~ei.ealMim,t,,~,t;JJS)28PBS4f ~1'4Jfcer: btt.~ dun,Qed,;,,rr-,;,:;~.~titntlarl:::u.nbtrtd~dor~rd•nt-1:, oro:i:lmq,;erb(on O~EJMC:ttJUD.WS
,,t.Wlt:Jrll~l)o,.t w,.u....._1111',.r .. lfPtl'41:'fllU.{WII,' lJ,Jl()U;,,~ 'IW,J,11:.,;.~ei,,,,- ( 14UU..vt.MI
A Comprehensive Service Guide
,..
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?n>tA-.n_ ··r p •,,-·, .-, . . .,, ,..,.,.-.,. ,.,..,.,.,<. ,1~u,, .. ,-...t1.,.,.-.,_ riu,. ~ -,,-~,.r• · ~e::.,-,;•""'-ort,._,..,, ... ,.,,..,""" 1,:;rn;u• ,,- rrm ~-- • ' 1,,1., { , ,,1;, • -,_., r. ~- - ~ J..,,..4r,n.n..-,,....
IISIDEIITIAI.
HAURDDIJS Willi
' .,_.,.,..,,.,~ ... , ....... . - .,.,. :ll(llol- -"'~~ , '1111'0\!.ll!' i i•~r.:--,,~·,,\(,~·;,,. J ·,:- I :
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THINK GREEN~
Immediately following the award of the Contract, we w ill begin to develop a comprehensive residential guide to services which will be ready for City review by 3rd Quarter of 2021. By the end of the 4th Quarter of 2021, we will deliver to each SFD customer a welcome packet that highlights:
upcoming collection and bulk services collection schedules recycling guides HHW disposal information (if selected by City) acceptable materials for each waste stream holiday schedules Customer Service information
Information on how to access local resources to learn about upcoming events will also be available through the Waste Management local website. The welcome packet will also include information on State-mandated programs and what each customer needs to do to comply. New customers throughout the term of the Contract will also receive a welcome packet upon signing up for services with Waste Management.
Additionally, beyond the initial mailing of the welcome packet and service guide, each resident will receive hard copies along with their new container deliveries upon commencement of the new Contract in January, 2022.
Community Meetings
Waste Management will hold community meetings on a schedule determined with City staff beginning 04 2021 and continuing through 01 2022, at a minimum, to give stakeholders the opportunity to learn directly about the new programs available to them and to have their questions answered in person. These D I Technical Proposal I 48
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 49
meetings will be held at convenient and accessible locations. These workshops will be led by the Thousand Oaks dedicated Waste Management Recycling Coordinator and they will cover state mandates, what should and should not be placed into each container, including the new residential organics recycling container, and any other program changes in the new Contract. The Recycling Coordinator will have SB-1383 compliant residential carts present as part of the demonstration and each meeting will have an open question and answer session. Informational meeting dates will be included in all pre-implementation press releases, residential mailings, and will be available on the local website.
Throughout the transition, our Public Sector and Service teams will also be available to attend Thousand Oaks City Council meetings to provide updates and address questions from Council members, City staff, and the community.
Customer Methods for Selecting Service Levels
Customers will be able to select size and frequency of service through a variety of easy-to-use options:
• Through our Customer Service Call Center – CSRs will be trained and ready to assist with new contract features before the start of contract date
• Online at www.wm.com
• Through our Recycling Education Rep during site visits or by phone Cart Labels
Upon award of the Contract, Waste Management will immediately begin designing labels to be attached to SFD carts which will be compliant with CalRecycle’s guidelines for signage. The design will be ready by the beginning of the 4th Quarter of 2021, to allow time for City review. The labels will be printed and affixed to carts before delivery in the 1
st Quarter of 2022 or before.
Educational Materials
Waste Management will create an SB 1383-specific educational flyer that describes and/or illustrates what SB 1383 is, what are Waste Management’s technologies and processes for recycling organic waste, and what can and cannot be placed into the organics recycling cart. This flyer will be available to be reviewed by the City for modification and final approval. The intent is to have draft of flyer ready for review by the City in Q3 2021 so that they may added to the Comprehensive Service Guide.
How-to-Video
Waste Management will coordinate with a
videographer to produce service video tutorials
that residents can easily access to learn how
to use their Waste Management sourceseparated containers, including the in-home compost pail, and how to comply with SB
1383. The video will be approximately three
minutes in length, and it will illustrate how to
source separate recyclables and organics
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City of Thousand Oaks - Request for Proposals
waste while explaining what should and should not be placed in each container. It will also highlight some best management practices such as how to keep your organics container clean and how to reduce odor.
This video production is estimated to occur in the 4th Quarter 2021 so that it available just prior to the start of the new contract on January 1, 2022. Waste Management will link the videos on the Thousand Oaks local Waste Management website.
Media Outreach
Waste Management will collaborate with City staff to conduct outreach to local media sources. Press releases will be distributed throughout the Contract transition to promote key implementation messages and dates, new service offerings, and community educational events. In addition, Waste Management will generate social media ads to
Thousand Oaks residents
about new services and
upcoming community events.
Community Events
Waste Management prides
itself on providing a
comprehensive community
service that focuses on
investment within the
community through event and
organizational sponsorship,
recycling education and
compliance, and first-class
customer service. As part of
the education and outreach
campaign, Waste
Management will have the
designated Recycling 2019 Community Event
Coordinator at selected
community events throughout the year. Each event will allow the Recycling Coordinators to distribute educational flyers and speak with members of the community to directly address any questions or concerns.
School Outreach
Waste Management's local approach extends to working with schools to integrate recycling education into their school curriculum. For all schools within the City, public and private, that request educational presentations or assemblies, Waste Management's designated Recycling Coordinator will work closely with school staff to coordinate a preferred time and date for the presentation. Regardless if Waste Management is the school's designated hauler, students will benefit from a Waste Management taught presentation as it is assumed that most students live within the City and they can use the recommended practices at home. Waste Management has performed various school presentations throughout the communities it serves, which have included "Touch-a-Truck" presentation, assemblies, morning D I Technical Proposal I 50
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City of Thousand Oaks - Request for Proposals
announcements, school events, and compost class. Waste Management will seek to work with school staff, administration, or environmental student organization groups to help kick-off school organics and recycling programs.
Thousand Oaks Kidsworks Recycling Relay
MFD-1, MFD-C and MXD (MFD) Public Education and Outreach Activities Waste Management will customize our education and outreach activities to meet the specific needs of MFD-I, MFD-C and MXD (MFD) properties, including communications curtailed directly to the tenants and the property managers. Specialized public education resources and outreach efforts for MFD properties will include:
Welcome Letter, SeNice Guide, and Site Visits
In Q4 2021 we will mail each MFD property manager or property owner a notification to inform them of the upcoming Contract transition and provide them an overview of key implementation information, changes, and dates. This letter will also contain information about SB 1383, what the new organics recycling program is, when the organics program will commence, what Waste Management's organics recycling processes are, and how to successfully participate in the program. The letter will highlight the contact information of the designated Recycling and Sustainability Manager who will conduct a site visit, alongside the hired third-party consultant, and provide free technical assistance in reviewing collection services, "right-sizing" container selection, number a11d frequency of collection, State-mandated programs, and program enhancements to ensure compliance and readiness for the new Contract. The Recycling and Sustainability Manager will give particular attention to recycling and food waste diversion D I Technical Proposal I 51
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 52
programs at the property and assist with developing a tenant education approach. This includes the distribution of MFD-specific educational materials and service guides to tenants, as well as the in-home food waste pails. The Recycling and Sustainability Manager will also be available throughout the term of the Agreement and will work with property management and staff to ensure the MFD is compliant with state mandates.
Included in our initial communications and educational outreach to all MFD property owners and managers will be information on our Multifamily Bulky Item Collection program.
Separate to the welcome letter to the MFD property owners and managers will be a welcome letter designed specifically to tenants with greater focus on the promotion and explanation of services offered to MFD tenants.
Educational Materials
Upon award of the Contract, Waste Management will design a tenant-focused educational flyer that describes and illustrates what SB 1383 is, what are Waste Management’s technologies and processes for recycling organics waste, and what can and cannot be placed into organics recycling carts. This tenantfocused flyer will be provided to all MFD property owners and managers for their tenants and will be distributed at hosted community events and workshops. This easy to use and access flyer is in addition to the MFD Service Guide. All materials distributed will also be posted to the Waste Management local website for easy and quick reference.
Media Outreach and Community Meetings
Like our SFD customers, MFD tenants and staff will also be invited to the community meetings and have access to the media outreach and videos previously described.
Commercial Public Education and Outreach Activities
Waste Management will customize our education and outreach activities to meet the specific needs of commercial properties and ensure complete compliance with the Draft Franchise Agreement. Customized public education resources and outreach efforts for commercial properties will include:
Welcome Letter
In the Q4 of 2021, we will mail each commercial customer a notification to inform them of the upcoming Contract transition. This letter will contain an overview of key implementation information and the dates of the town halls, where they can join Waste Management in-person to learn more information and ask questions. This letter will also be attached to a comprehensive guide which will provide all service and program information for them to review. At this time, we will also direct customers to our website, provide contact details of our dedicated Recycling and Sustainability Manager, and hired third party consultants for free technical assistance.
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City of Thousand Oaks - Request for Proposals
A Comprehensive Service Guide
Immediately following the award of the contract, we will begin to develop a new comprehensive Commercial Service Guide which will be ready for City review by 3rd Quarter of 2021 . By the 4th Quarter of 2021 , we will mail or deliver in person or by email each commercial customer a service guide that contains an overview of collection and bulk services; acceptable materials for each waste stream; recycling guides; holiday schedules; Customer Service information. and; information on how to access local resources and contact the Thousand Oaks-dedicated Recycling and Sustainability Manager. The welcome packet will also include information on State-mandated programs such as AB 341 , AB 1826, and SB 1383 and what businesses need to do to comply per Section 5.3.3. of the Draft Franchise Agreement.
Site Visits and Technical Assistance
::·"::: .. :~ -., .. ,w-. . ..... ~....... 0 •~~•'ll''°',..,.._,.,.,_,w,~~'-"""'tJ.11-•-~, tw..aJ.•1tA ..... r1 9'.l"M""'I• : •"''.,.. 'io!:""),_. .a UII..Jri. 1 ._, .. .. ...... . _,,._ _....., I ( ,.o:,::t.lNM ... ~'IN-.'Xrt-•ti: I I :ot.).J.,,)lf:lon~.11'11:FW • _ .. ••- • • - --,.,"-_.,._, .. ,a,. ... , "11.n( -1 ~- -.,,,.l'~nM--4:71't,:,,_4. r i .... ... . . --•-~•-•'+-••-- • .._ .... ,.. ......... . ....... ~ .._ ..... ~ .. _ ..... ··-··-, ..... _ .• ,.. - ..,._,
... _ ...
..., , 11'.r ..... •• -
....... -.o1-., -, ......... . ,,,_--- ._...., ___ ,_,.
Sample Service Guide
Do you h""" old electronics
In your ho=7 Use<I mo1orolll
Old<atU of paint7 Usc:d batter1Ml r,,1 ... ..-, .. ► ........ ,-......... >-',- .. ,...,. ~ , ...i ......... .. ,,. .... . "'--t,... •. , .. ..,:11 ~.-.tt ..... , ............
l ~ .l•QI[ ... .. 'It" ........ . &. ,T ,_. , I f -.~fl•• ,,._h--. .................. __ , _, .... .. 4, .. ·- .. 1, ,,. ,._ ... . , .................... ,.. . ,.., ""'"a-:- rw.t.1·1 r•~ -:a.*-",_.,_; , 1-.T « "foll.I , ... ... - .... ·.1.1.- .... .... ,~ •• a.., .... J . ... .. i..1-... ,~ .. ..-~,..J,,--.
.... J O · ~ .... 0 ~ · • • - A • · • •. •• . , ... ~ ••· -~.1.,-..1 ... i., .... ,, .:x.1 .. 1,♦(" ....... ~ ... 1 ..... •1.i(l'V ..,,,.,, Every commercial customer is eligible for free technical assistance, educational tools, and right-sizing via our Recycling and Sustainability Manager and other Waste Management staff. This service is intended to help maximize the effectiveness of the customer's recycling programs and also ensure that their services are set up for success. During a scheduled site visit, the Recycling and Sustainability Manager confirm customer contact information and that services matclh the data we have on file. They will also provide right-sizing recommendations and offer education and training materials for staff and custodians to ensure compliance with state mandates. Information about this service will be provided in the initial Welcome Letter and Service Guide, as well as be available on the local website.
Waste Management will observe the following
hierarchy of contacts for Commercial and MFD
customers with bin service:
1. Commercial and MF customers with multiple service days per week: this segment of customers will be most impacted by new rates configuration that discourages higher service frequencies.
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City of Thousand Oaks - Request for Proposals
The goal will be to reduce days of service by "right-sizing" bin count and bin distribution (garbage, recycling & organics) while optimizing diversion
2. Commercial and MF customers with low current recycling and/or organics service levels. The goal will be to "right-size" the bin distribution (garbage, recycling & organics) and increase diversion from this segment.
3. Commercial and MF customers with space constraints. The goal will be to determine optimal service levels and diversion.
4. All other Commercial and MF customer types.
5. All customers will be encouraged to reach out to Waste Management for consultations to help them mitigate the increases to their rates by fully embracing the new contract programs Customer Methods for Selecting Service Levels
Customers will be able to select size and frequency of service through a variety of easy-to-use options:
• Through our Customer Service Call Center - CSRs will be trained and ready to assist with new contract features before the start of contract date
• Online at www.wm.com
• Through our Recycling and Sustainability Manager during site visits or by phone Reporting
All Transition Outreach and Education activities will be tracked and reported to the City's selected Reporting1
System, which Waste Management understands will be
The Recyclist Program Tracker.
The Recyclist Program Tracker is designed specifically
for municipal solid waste and recycling program
managers to improve commercial and MFD data capture
by making it more accessible, understandable, and
convenient. The Recyclist Program Tracker has grown
into a full-featured program management tool which is
used by more than 25 cities, counties, haulers, and waste management authorities throughout California. The
Service Level Changes
Program Tracker optimizes program manager's time so that less time is spent on spreadsheets, and more time is spent doing the important work of reducing waste and diverting recyclables and organics from the landfill. The Program Tracker also provides unprecedented visibility into commercial and MFD programs, with all information conveniently stored in one central location. The Program Tracker is customized to meet the specific needs and workflows of individual programs or jurisdictions. Some of the Program Tracker's most popular capabilities include:
• Processing service-level / hauler account data into a single, comprehensive list of all commercial and MFD generators that is easy to view, search, and analyze. • Quarterly data updates to identify new accounts, closed accounts, and changes in service levels.
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 55
• Tracking of AB 341, AB 1826, SB 1383 (in development), and local ordinances/programs. • Powerful, visual reporting that allows for the generation of charts and graphs with a single click. • Automated generation of answers to the Mandatory Commercial Recycling (MCR) and Mandatory Organics Recycling (MORe) questions for the CalRecycle Electronic Annual Report. • Managing, tracking, and scheduling of outreach communications and activities. • Identifying and targeting generators that are not compliant with regulations and/or waste diversion goals.
• Mobile app (iOS & Android) that allows access to service details and outreach history from the field, as well as documenting outreach activity.
• Ability to take photos of contamination, enclosures etc., in the field, with automated uploading of photos to the system via the mobile app.
• Tool for generating right-sizing
estimates/service proposals based on
current rates, with the ability to email
PDFs directly to decision-makers.
• System for tracking strip malls and their
associated businesses.
• Proactive planning for SB 1383, including
the tracking of edible food generators and
food recovery, organics collection, and
waiver eligibility.
Vehicles, Carts and Bins
Immediately following the Council award and contract signing, Waste Management will “green light” manufacture of Vehicles, Carts and Bins so that all necessary equipment is ready to go on Day One of the contract.
Waste Management will receive delivery of vehicles prior to starting on route to test and prepare them for providing safe, efficient service in the City.
Cart exchange will be completed by our subcontractor, Container Management Group, during Q1 of 2022.
Bin exchanges will be handled by Waste Management personnel and may begin before the start of the contract in Q4 of 2021 as Commercial and Multifamily bin customers indicate their willingness to join the new programs. Subsequent bin exchanges will continue through Q2 of 2022 as individualized service levels are established.
Routing
Waste Management’s Routing Team will begin developing new routes based on anticipated service changes in Q3 2021. These “mock routes” will be modified as necessary based on any service changes requested by customers during Q4 2021. Waste Management will provide the City a list of all customers whose days of service will change under the new routes. Additionally, Waste Management will send AR001672
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. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 56
reminder notices to all customers whose service days are changing no later than two weeks before the change is effective.
Coordination with Harrison
Waste Management’s long-term business relationship with E.J. Harrison & Sons will be a benefit for coordinating the transition of their SFD and other customers to Waste Management. Almost immediately after the Council award and contract signing, we would seek meetings with Harrison and the City to develop a plan to make the transition for the affected customers as positive as possible. The plan, elements of which are incorporated into the Transition Schedule below will include, but not necessarily be limited to:
• Obtaining current Route Sheets
• Obtaining specific customer Service information
• Obtaining customer Billing information
• Loading Route information into Waste Management’s e-RouteLogistics program • Developing model Routes along with other modeling
• Contacting customers about the change in service providers • Including current Harrison customers in Outreach and Education programs • Delivering carts with full City roll-out
• Starting Waste Management service
Operations Team training
New contract training for Waste Management’s Collection Operations team will begin at the start of Q4 2021 and continue through year-end so that the team is informed and the training is fresh on day one of the new contract. New contract feedback from customers and drivers will be incorporated during additional training in Q1 2022 to address issues that come to light after the contract start.
Facility preparedness
In Q3 2021, Waste Management will begin the process of ensuring that all facilities to be used are ready to receive material from the contract on day one. While we do not anticipate that any substantial adjustments will be necessary, ensuring readiness at all points along the way is always time well spent.
Key Implementation Tasks and Timeline
For further information regarding planned implementation specifics, please see the following graphic which is intended to provide a visual timeline.
Thousand Oaks Transition Schedule Q2 2021
Weekly Schedule from Council Award and Contract Signing AR001673
. WASTI! MANAOl!Mll!NT
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City of Thousand Oaks - Request for Proposals
A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Bi-Weekly
Meetings
City/WM
"Green-light"
vehicle, cart &
bin production
Develop
Welcome
Packets - all
customers
Develop draft
plan for
transfer of
Harrison
customers
On-going
media outreach
Develop
Comprehensive
Service Guides
- all customers
Cart and bin
label design
Website
messaging
changes
X X X X X X X X X X
X
X X X X X X X X X X
X X X
X X X X X X X X X X
X X X X X X X X X X
X X X X
X X X
Thousand Oaks Transition Schedule Q3 2021
Weekly Schedule from Council Award and Contract Signing X X X
X X X
X X X
X X X
X X X
X X X
A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Bi-Weekly
Meetings X X X X X X X X X X X X X
City/WM
On-going X X X X X X X X X X X X X media outreach
D I Technical Proposal I 57
WASTE MANAGEMl!NT rh~u•
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City of Thousand Oaks - Request for Proposals
A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
City Review
and approval -
Welcome X X X X X X X X X X X X X
Packets - all
customers
City Review
and approval -
Comprehensive X X X X X X X X X X X X X
Service Guides
- all customers
Obtain specific
Customer
routing, service
and billing X X X information for
current
Harrison
customers
Load Harrison
routing &
customer
information X X X into Waste
Management
system on
standby status
Website
messaging X X X X
updates
City Review &
approval - Cart X X X X
& Bin labels
Cart & Bin
approved label X to container
vendors
Commerc ial &
MF customer X X X X X X X X X
visits
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A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Develop School
Outreach
programs
City Review &
approval -
School
Outreach
How-to video
design
Reporting
design
Routing
modeling &
testing for all
customers
X X X X X X
X X X X
X
X
X X X
Thousand Oaks Transition Schedule Q4 2021
Weekly Schedule from Council Award and Contract Signing X X X
X X X
X X X
A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Bi-Weekly
Meetings X X X X X X X X X X X X X
City/WM
On-going X X X X X X X X X X X X X media outreach
School X X X X X X X X X X X X X Outreach
Prepare Green X X X X X X X X Pages updates
Develop new X X X X X X bill codes
Customer
Service Team X X X X X X
training
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City of Thousand Oaks - Request for Proposals
A r Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Website
messaging X X X X X
updates
Commercial &
MF customer X X X X X X X X X X X X X
visits
Link How-to
video to X X X X
website
Distribute
Comprehensive
Service X X X X
Package - all
customers
Ensure all
customer selfservice
features
(wm.com, X X X X X Digitization,
etc.) are lined
up to shift to
new contract
on 01/01/2021
Finalize new X X X X X X routes
Community X X X X X X X meetings
Reporting -
link to City X X X X
system
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A r Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Distribute
welcome Letter
to all
customersincluding X X X X X X
specific
messaging for
Harrison
customers
Begin bin
transitions as X X X X X X X X
available
Receive new X X X X X X X X X X X X X vehicles
Receive carts & X X X X X X X X bins
Finalize cart
deployment X X X X X X
plan w/sub
Driver & Ops X X X X X X X X X X X training
Ensure all
disposal &
processing
facilities are X X X X X
ready for new
contract
responsibilities
Thousand Oaks Transition Schedule Q1 2022
Weekly Schedule from Counc il Award and Contract Signing A r Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
Bi-Weekly
Meetings
City/WM
X X X X X X X
D I Technical Proposal I 61
X X X X X X
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A f Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
C IOn 1 2 3 4 5 6 7 8 9 10 11 12 13
On-going X X X X X X X X X X X X X media outreach
School X X X X X X X X X X X Outreach
Community X X X X X X X X meetings
Commercial &
MF customer X X X X X X X X X X X X X
visits
Cart & bin
delivery X X X X X X X X X X X X X
w/welcome
packets
Distribute
Comprehensive
Service X X X X X X X X X X X X X
Package - all
customers
Implement New
Service X X X X X X X X X X X X X delivery - all
facets
Website
messaging X X X X X X
updates
Council X X X updates
Review
effectiveness
of Training,
Routing, X X X X X X X X X X X X X outreach &
education, etc.
Adjust as
necessary.
D I Technical Proposal I 62
WASTE MANAGEMl!NT rh~u•
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Thousand Oaks Transition Schedule Q2 2022
Weekly Schedule from Council Award and Contract Signing Action Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
1 2 3 4 5 6 7 8 9 10 11 12 13
Bi-Weekly
Meetings X X X X X X X X X X X X X
City/WM
On-going X X X X X X X X X X X X X media outreach
School X X X X X X X X X X X Outreach
Community X X X X X X X X X X X X X meetings
Commercial &
MF customer X X X X X X X X X X X X X
visits
Cart & bin
delivery X X
w/welcome
packets
Distribute
Comprehensive
Service X X
Package - all
customers
Implement New
Service X X X X X X X X X X X X X delivery - all
facets
Website
messaging X X X
updates
Council X X X updates
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Action Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk Wk
Review
effectiveness
of Training,
Routing,
outreach &
education, etc.
Adjust as
necessary
1 2 3 4 5 6 7 8 9 10 11 12 13
X X X X X X X X X X X X X
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 65
2. OPERATIONS PLANS
The Operation Plans must each include items listed below: (i) Vehicles to be used in providing service, (ii) Containers to be used in providing service, (iii) Route Operations, (iv) Facilities, (v) Safety, (vi) Reporting Collection Service Operations Plans
Single Family Dwelling (SFD) and Multifamily Dwelling Service with Individual Carts (MFD-I) Collection Service
Vehicles
ASL, FEL, Rolloffs Trucks
For detail on Waste Management’s vehicles, please refer to the Vehicle section.
All truck specifications are identified on each vehicle’s respective Form D.
Containers
32, 64, 95-gallon MSW, Recycling, and Organics SB 1383 compliant carts
1.5, 2, 3, 4 CY SB 1383 compliant bins
10, 25, 40 CY SB 1383 compliant Rolloff bins
For detail on Waste Management’s carts, please refer to the Cart section.
All cart and container specifications are listed on their respective Form Cs.
Route Operations
Waste Management’s proprietary eRouteLogistics will continue to refine the existing routes throughout Thousand Oaks and incorporate new locations and services as required. Please refer to the Vehicle section for a detailed description of eRouteLogistics.
Facilities Waste Management’s Simi Valley Landfill and Recycling Center will provide primary services for all collections. Please refer to the Facilities section for details.
Safety For detail on Safety, please refer to the Safety section.
Reporting For detail on Reporting, please refer to the Reporting section.
Following are in depth descriptions of all topics specified in the RFP and the Draft Franchise Agreement for the SFD and MFD-I collection plan.
Service levels
Waste Management provides a “bundled” garbage, recyclable, organics (green waste and food waste) collection service to all Thousand Oaks SFD and MFD-I customers. The base service level is as follows:
• One 64-gallon cart for garbage with the option to downsize to a 32-gallon cart or upsize to a 96- gallon cart at established rates – serviced by garbage collection vehicle • One 64-gallon cart for recyclables with the option to upsize to a 96-gallon cart at established rates – serviced by recyclables collection vehicle
• One 96-gallon cart for organics (green waste and food waste) collected together – serviced by organics collection vehicle
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• MFD-I customers in complexes without the need for individual green waste containers will receive one (1) 32-gallon cart for organics with the option to upsize to a 64-gallon or 96-gallon cart • MFD-I customers may elect to receive garbage and recycling service only when their MFD-I complex lacks storage space for organics carts, provided the complex subscribes centralized organic waste collection containers
• SFD and MFD-I customers may add carts of any category at rates set forth below in the Rate Forms. Additionally, SFD customers may utilize green waste only bins for their base SFD Service at rates set forth below in the Rate Forms
• New carts will be distributed to all customers at the start of the contract Service Description
SFD and MFD-I Collection Service will be completed using Renewable Natural Gas (RNG) fueled Automated Side Loaders (ASL) that will be new at the start of the Franchise Agreement and no older than 10-years during the life of the Franchise Agreement. Waste Management is the only service provider using 100 percent RNG fuel. Each material type – garbage, recyclables, organics (green waste and food waste) – will be collected from each SFD and MFD-I customer weekly and separately from each other on the same day each week on dedicated routes. All collected material will be delivered to the Simi Valley Landfill and Recycling Center (SVLRC).
Collected garbage will be properly disposed of in the landfill. Recyclables will be consolidated at SVLRC until enough material has accumulated for a full transfer trailer load, at which point they will be transferred to Waste Management’s Sun Valley Recycling Park (SVRP) for processing into marketable commodities.
Organics, which for SFD and MFD-I customers is co-collected green waste and food waste, will be cleaned and ground at SVLRC, then transferred to a compost facility in Oxnard that is owned and operated by Agromin where it will be composted.
All garbage, recycling and organics loads delivered to SVLRC will be recorded by weight, material type, route number, truck number and date. Transfer loads hauled from SVLRC to SVRP and Agromin will also be tracked and recorded to allow for accurate and complete tracking of all Thousand Oaks diversion and disposal. More detail about processing, tracking and reporting is provided in other sections of this Plan.
Service Standards
Efficient Routes
Collection of
the three lines
of material
(garbage,
recyclables,
organics) is
completed:
Monday – Friday between the hours of 7:00 am and 7:00 pm, each customer to be serviced one day per week on the same day each week Collected separately by material
On pre-established, separate routes that have been designed using Waste Management’s proprietary “eRouteLogistics” routing software program (see additional information about “eRouteLogistics” below)
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Efficient,
consistent
routes:
Create consistent reliable collection time windows allowing customers to know what to expect and when to expect it
Minimize route miles driven which reduces traffic and emissions impacts associated with collection services
Facilitate important driver familiarity with the neighborhoods they service Minimal disturbance to residents and others
To minimize
disturbance
that collection
might create,
Waste
Management
will complete
SFD and MFDI collection
services:
• Safely and efficiently at each SFD and MFD-I customer within the allowable work hours of 7:00 am – 7:00 pm Monday - Friday • Safely and efficiently during travel between stops
• Safely and efficiently when transporting of loads to the processing and/or disposal facility
• Using 100 percent renewable natural gas-fueled collection vehicles which are quieter and have lower emissions than previously used diesel vehicles
• Using accumulated knowledge of the community gained through Waste Management’s extended length of time delivering SFD and MFD-I service to 2/3 of the City, which provides superior knowledge of unique features of neighborhoods, including but not limited to:
o Knowledge of which neighborhoods are filled with children who might suddenly run into the street or get to close to the truck out of curiosity
o Knowledge of which neighborhoods have more senior residents who might need someone to keep an eye on them
o Knowledge of which ones have a surplus of cars parking on the street
This information, which is gained only by years of integration with the community enables Waste Management and our drivers to anticipate the potential for disruption and upset and by that anticipation to plan accordingly.
Non-Collection
Refer to the Non-Collection Protocol below for details. Waste Management’s goal is to collect all material placed for collection by SFD and MFD-I customers. In certain circumstances collection may not be immediately possible. Proper handling of such situations is imperative.
Most episodes of non-collection are due to one of three causes: inaccessible carts, overages or presence of unacceptable material.
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Inaccessible
carts
Carts not out – If carts at a particular address are not out for service, the collection driver notes such on his/her On-board computer (OBU). This information is automatically posted to the Customer’s account so that Customer Service Center staff can explain the situation when the Customer calls. If the Customer calls before noon, Dispatch will instruct the driver to complete service by end of day. If the Customer calls after noon, service will most likely be completed the next day. Drivers are instructed to wait if a Customer realizes that he/she has not put out his/her carts for service and is able to “waive down” the driver before he/she moves on to subsequent stops.
Blocked Carts – Blocked carts are handled in the same manner as carts not out, except that drivers will record non-service as cart blocked Unacceptable
material
Hazardous Waste, E-Waste, U-Waste – Drivers will document the presence of such unacceptable materials in her/his OBU as a reason for not providing service. Customers will be asked to remove the unacceptable material to allow for service completion either on the same day or on a subsequent day as necessary. Waste Management’s Thousand Oaks Sustainability Manager will follow-up with the SFD or MFD-I Customer with information explaining acceptable and unacceptable materials and the proper disposal options. All occurrences of improperly placed hazardous waste, e-waste and u-waste will be documented via driver’s OBU and recorded for proper reporting to the City.
Non-recyclables in recycling cart – Waste Management’s response to contamination of recyclable SFD and MFD-I carts with non-recyclables will follow the steps outlined in Section 3.12.2, which provides for cart tags and other communication with the Customer along with two warnings in a calendar year before Contamination Fees established by the Agreement are charged. All occurrences of contamination will be documented and recorded by the driver via her/his OBU for proper reporting to the City.
Non-compostable material in organics cart -Contaminated SFD and MFD-I carts will be handled according to Section 3.12.2 of the Agreement as well. Drivers will document all occurrences of contamination via driver’s OBU and recorded for proper reporting to the City.
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Overages
For SFD and
MFD-1
Customers that
habitually
overflow
containers:
SFD and MFD-I Customers may make prior arrangements with Waste Management for collection of overages at the rates set forth in the Agreement. In such cases, drivers will have a “ticket” to provide the service on their OBU.
If no prior arrangement has been made, Waste Management may elect to collect the overage as a courtesy, may elect not to collect the overage, or may elect to collect the overage (up to two lifts) and charge the Customer.
Courtesy overage collection – Waste Management may notify Customer of overage and courtesy collection and offer to meet with Customer to determine if an increase in service is required or if adjustments can be made to reduce the Customer’s waste generation Non-collection of overage – Driver will leave a Non-Collection Notice to explain the reason for non-collection. Driver will record the non-collection on her/his OBU and recorded for proper reporting to the City.
Collection of overage at charge provided for in Agreement – Driver will collect the overage (up to two lifts) and document the overage and collection. SFD or MFD-I Customer will subsequently be invoiced at the Solid Waste Overage fee set forth in the Agreement.
Overage collection will not be performed if doing so would be outside of normal operating procedures or would cause spillage of material. Waste Management’s Smart Tuck will provide photo and video evidence of Overages. All such occurrences will be documented and recorded via the driver’s OBU. A report to the Customer will be generated that includes the date, description and photograph of the overage
Outreach and Education
Outreach and Education will be regularly provided to all SFD and MFD-I customers to inform them of acceptable and unacceptable materials for each line of collection as defined in the franchise outreach and education plan. The need to containerize all waste will be highlighted.
As part of the messaging, Waste Management will point out the environmental threat that unacceptable material and overages present. Unacceptable material in carts heightens risk to drivers, neighbors and the environment. Overages and spilled refuse present health risks to drivers and neighbors and creates a higher risk of polluting surface waters as uncontained refuse can blow or wash into waterways and storm water sewer systems. Customers whose collection was not completed or delayed due to unacceptable materials and/or overages will receive additional education. Please refer to the detailed descriptions of Outreach and Education in other sections of this proposal.
On-Premises Collection Service
No Additional Cost:
Waste Management
provides no additional
Disabled
• Upon request by customer, and
• Where all adult household members are disabled
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charge On-Premises
service to the following
qualifying SFD and MFD-I
customers:
Topography, steep driveways, below-grade housing, limited access to public streets
• When requested by customer, and
• Upon mutual agreement by City and Waste Management
Additional Cost
Waste Management
provides the following
chargeable On-Premises
service for the rates
shown in the Franchise
Agreement rate forms:
Stinger/Scout – for customers whose cart location is inaccessible, difficult to reach or unsafe for regular collection vehicles, a small truck will carry the cart or bin to a location where a regular Collection vehicle can provide service, then return it to its original location after service
Push Charges – this service in which the regular route driver exits his/her vehicle, walks to location of cart or bin, moves the container to a location where the Collection vehicle can service the container, then returns the cart or bin to its original position is available on a subscription basis
Limited Space considerations
Waste Management will work with SFD and MFD-I customers that have space constraints to:
• Identify the optimal container size configuration for specific customers • Optimize diversion while identifying container sizes
• Promote the use of compost bins for at-home organics management Large Items
Service description:
Large Item
collection service to
SFD and MFD-I
customers at no
additional charge is
offered as follows:
1. Customer schedules pick-up with
Waste Management Customer
Service on regular service day
2. Material must be placed near curb
or roadway unless other location
is agreed to by customer and
Waste Management
3. Maximum of two (2) Large Item
collections per year per customer
4. Annually, each customer is
entitled to a combined total of
large item disposal that is
equivalent to 1) 1.5 cubic yards of
uncontained waste, 2) six (6) large
items, 3) ten (10) 32-gallon bags
Waste Management will apply
the following handling
hierarchy to collected Large
Items
1. Reuse
2. Disassemble for reuse or
recycling
3. Recycle
4. Disposal
5. Items containing Freon
will be handled to prevent
leaks – Freon will be
properly removed for
recycling after such items
arrive at SVLRC
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Note: E-Waste and U-Waste is collected by a Large Item team. E-Waste and U-Waste can also be dropped off by customers free of charge at the G.I. Collections Operations yard at 195 W.
Los Angeles Ave., Simi Valley. All E-Waste and U-Waste collected and received by Waste Management is properly stored on-site in appropriate containers provided, and recycled, by ERecycling of Paramount. E-Recycling collects E-Waste and U-Waste from the G.I. Collections Operations yard and recycles the recoverable materials it contains.
Waste Management will track and report the usage of the Large Item program by Customers using our Customer Service Information System (see the Customer Service Plan for further details.)
Move-in/Move-out
To encourage diversion of packing material commonly used during moving, Move-in/Move-out service is offered at no additional charge as follows:
One- time basis per
eligible customer
On-call – Customer must schedule with
Waste Management Customer Service
• For eligibility, call must be received within 3-months of opening a new account with Waste Management
• Service is limited to recyclable moving materials such as cardboard boxes, etc.
Waste Management will inform each new customer of this feature with each new account set up Welcome Packet (see Outreach and Education Plan)
Holiday Tree Collection
No extra charge annual Holiday Tree collection will occur as follows:
• Completed during the three (3) week period beginning December 26 • Trees to be placed at the curb during customers regular service day • Waste Management may use several types of vehicles to collect the trees • Collected trees will be delivered to SVLRC where they will be included with the green waste processing operation to be cleaned and ground, then transferred to Agromin for compost Courteous Service
Drivers are required to be courteous to all customers while providing service, while maintaining efficient performance.
Vehicles
Waste Management will deploy ASLs for all collections. Please refer to the Vehicle section specific details regarding the technologically advanced fleet to be deployed in Thousand Oaks.
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Carts
Other cities that have successfully deployed these carts include the City of Agoura Hills, the City of Calabasas, the City of Moorpark, the City of Simi Valley and the City of Westlake Village. All carts will be new at the start of the contract. See Carts section of this proposal for details regarding recycled content and other features of the Carts Waste Management will provide in Thousand Oaks. Please refer to the Cart section for more detail.
Home Compost Bins
Waste Management will stock, promote and distribute up to 500 City-provided Home Compost Bins per calendar year. Additionally, Waste Management will provide How to Compost education materials to all SFD and MFD-I customers.
Cart Replacement/Repair
Additional information is provided in the Container section for your review.
Route Operations
Please refer to the Route Operations section for details.
Staffing
Please refer to the Key Personnel section for a complete list of the Waste Management staff dedicated to Thousand Oaks.
Waste Management Centralized Dispatch Center
Staff
Hours of
Operation
One Area Dispatch Manager
One Commercial/Residential Service Dispatch Manager
One Roll Off/Bin Dispatch Manager
Forty-nine (49) Dispatchers
Monday - Friday 24 hours per day
Saturday 5:00 am - 2:00 pm
Number of SFD/MFD-I Collection Vehicles and Routes by material and service type The numbers below represent numbers of routes at start of contract Service Type Number of Routes Number/Type of Vehicle
Garbage Collection 8 8ASLs
Recycling Collection 7 7 ASLs
Green/Food Waste 6 6ASLs
Cart Delivery 1 1 Flatbed
Large Item 1 1 Flatbed
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Service Type Number of Routes Number/Type of Vehicle
Roll Off 2 Roll Off
Stinger/Scout As needed As needed
Spare ASL 2 1 ASL
Note: In addition to the technology described in previous sections, all Collection vehicles carry a broom and shovel for cleaning up spilled material as necessary, a 5-gallon bucket of absorbent, squeegees to keep windshields clean, Reflective Safety Triangles to safely alert other drivers in the event of accident or on-route maintenance events, Spill Containment equipment and supplies and a 20 lb. Fire Extinguisher.
It is important to note that Waste Management's spare vehicle inventory is in addition to the vehicles listed above, and is maintained at a minimum of 15% of the main Collection Vehicles.
Homes/hour and Hours/day
Service Type Number Homes/hour Hours/day Hours on
of Routes Route/day
Garbage I 8 I 99.15 homes/hr. 10.7 hours/day 9:45 hours/day Recycling I 7 I 111.50 homes/hr. 10.5 hours/day 9:25 hours/day Organics I 6 I 115.45 homes/hr. 10.5 hours/day 9.25 hours/day Driver Communication On-Route
While the requested information is provided here, more detail about Driver Communication options are provided throughout this proposal.
Driver OBU used to
document issues onroute that affect
Customers
Fuze
In-coming information about special requests and service requirements ("tickets") are received by Drivers on their OBU
Out-going information such as HOCs, Non-service events, other important Customer information is input by Drivers, recorded in Waste Management's Customer Information Systems to be available for research and reporting Contamination occurrences will also be recorded on the OBU and tracked in the Customer Information System
Communications with Customer for service and contamination issues is described in Service Standards, Non-Collection section above Fuze is a telephone substitute that runs through the OBU to allow conversation between Drivers, Dispatch and Route Managers as needed to address situations on route and Customer service issues in real-time Processing and Disposal Facilities
A list of primary and contingency facilities is provided with comprehensive detail in the Facilities section.
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Commercial, Multifamily Dwelling with Centralized Bin Service (MFD-C) and Mixed Use Dwelling (MXD) Collection Service Summary
Vehicles
ASL, FEL, Rolloffs Trucks
For detail on Waste Management’s vehicles, please refer to the Vehicle section.
All truck specifications are identified on each vehicle’s respective Form D.
Containers
32, 64, 95-gallon MSW, Recycling, and Organics SB 1383 compliant carts
1.5, 2, 3, 4 CY SB 1383 compliant bins
10, 30, 40 CY SB 1383 compliant Rolloff bins
For detail on Waste Management’s containers, please refer to the Cart section.
All cart and container specifications are listed on their respective Form Cs.
Route Operations
Waste Management’s proprietary eRouteLogistics will continue to refine the existing routes throughout Thousand Oaks and incorporate new locations and services as required. Please refer to the Vehicle section for a detailed description of eRouteLogistics.
Facilities Waste Management’s Simi Valley Landfill and Recycling Center will provide primary services for all collections. Please refer to the Facilities section for details.
Safety For detail on Safety, please refer to the Safety section.
Reporting For detail on Reporting, please refer to the Reporting section.
Following are in depth descriptions of all topics specified in the RFP and the Draft Franchise Agreement for the MFD-C and MXD collection plan.
Service levels
Service levels for Commercial, MFD-C and MXD Collection Services will be determined on a case-bycase basis in cooperation and consultation with Commercial, MFD-C and MXD customers. Underlying all service configurations is the minimum requirement to provide equal levels of garbage and recycling collection plus a level of organics collection that is the equivalent of one (1) 32-gallon cart of organics collection per week for every two (2) cubic yards per week of the combined garbage and recycling collection.
Service description
Commercial, MFD-C and MXD Collection Service will be completed using renewable natural gas fueled Front-End Loaders (FEL) that will be new at the start of the Franchise Agreement and no older than 10- years during the life of the Franchise Agreement, except that certain accounts will receive carts for all or part of their service which carts will be serviced by ASLs. As noted above, Waste Management is the only service provider using 100 percent Renewable fuel. Each Commercial, each MFD-C and each MXD customer will receive a bundled service that is equal parts garbage and recycling plus organics collection service that is the equivalent of a minimum of one (1) 32-gallon Organics cart for every two (2) cubic AR001691
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yards of combined garbage/recycling service per week. Newly painted or new containers, and new carts will be provided to start the new contract.
Commercial, MFD-C and MXD customers will be encouraged to increase their recycling and organics collection service levels above the minimum required levels. Commercial, MFD-C and MXD customers will be able to choose containers from 32-gallon carts to 6-yard bins at amounts and frequencies that meet their needs and comply with all applicable laws. All collected material will be delivered to the Simi Valley Landfill and Recycling Center (SVLRC). Collected garbage will be properly disposed of in the landfill.
Recyclables will be consolidated until enough material has accumulated for a full transfer trailer load, at which point they will be transferred to Waste Management’s Sun Valley Recycling Park (SVRP) for processing into marketable commodities. Food waste will undergo preliminary cleaning of noncompostable items, then be transferred to the OREX Organic processing equipment at SVRP for further processing.
Fully prepared Organic material will be transferred to the Anaergia Anaerobic Digester located in Rialto to produce renewable natural gas. See sections below for more detail about processing. At a minimum all loads delivered to SVLRC will have the weight, material type, route number, truck number and date recorded. Similar information for transfer loads hauled to SVRP and Agromin to allow for accurate and complete tracking of all disposal and diversion.
City Services will be handled according to the Commercial Customer handling requirements, including rates to be charged.
Service Standards
Efficient Routes
Collection of the three
lines of material
(garbage, recyclables,
organics) is:
Completed Monday – Saturday (holiday weeks may require
adjustment) between the hours of 7:00 am and 7:00 pm, each customer to be serviced at a level, frequency and schedule agreed to with Waste Management
Collected separately by material
Completed on pre-established routes that have been designed using Waste Management’s proprietary “e-Route Logistics” routing software program (see additional information about “e-Route Logistics” in attachment below)
Efficient, consistent
routes:
Create consistent reliable collection time windows allowing customers to know what to expect and when to expect it
Minimize route miles driven which reduces traffic and emissions impacts associated with collection services
Facilitate important driver familiarity with the customer locations, operations and surroundings
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Minimizing disturbance
To minimize
disturbance that
collection might
create, Waste
Management will
complete Commercial,
MFD-C and MXD
collection services:
• Safely and efficiently at each Commercial, MFD-C and MXD customer location within the allowable work hours of 7:00 am – 7:00 pm, Monday – Saturday (holiday weeks may require
adjustments)
• Safely and efficiently during travel between stops
• Safely and efficiently when transporting of loads to the processing and/or disposal facility
• Using 100 percent Renewable Natural Gas-fueled collection vehicles which are quieter and have lower emissions than previously used diesel vehicles
• Using accumulated community knowledge gained through
Waste Management’s extended length of time delivering
Commercial, MFD-C and MXD collection services throughout the entire City, provides superior knowledge of unique features of customer locations, operations and surroundings including, but not limited to:
o Knowledge of the delivery schedules of customers suppliers o Knowledge per location of safety hazards, service hazards, etc.
o Knowledge of container accessibility
o Knowledge of traffic patterns
o Knowledge of proximate residential areas, including
Multifamily facilities
o Knowledge of individual Commercial, MFD-C and MXD
customer specific needs and preferences
This information, which is gained only by years of integration with the community enables Waste Management and our drivers to anticipate the potential for disruption and upset and by that anticipation to plan accordingly.
Customer Non-Collection
Waste Management’s goal is to collect all material placed for collection by Commercial, MFD-C MXD customers. In certain circumstances collection may not be immediately possible. Proper handling of such situations is imperative. Most episodes of non-collection are due to one of three causes: inaccessible bins, overages or presence of unacceptable material.
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Inaccessible bins
Bins not out or blocked – If bins at a particular Customer location are not accessible for service, Driver will initiate Waste Management’s Haul-or-Call (HOC) procedures which require a driver to alert Dispatch that bin is not out. Driver is instructed to wait while Dispatch attempts to reach the Customer. If Customer is reached and bin is made accessible, service will be completed. If Customer is not reached, the occurrence will be documented and recorded.
This information is automatically posted to the Customer’s account so that Customer Service Center staff can explain the situation when the Customer calls. If the Customer calls before noon, Dispatch will instruct the driver to complete service by end of day. If the Customer calls after noon, service will most likely be completed next day.
Drivers are instructed to wait if a Customer realizes that he/she has not put out his/her bins for service and is able to “wave down” the driver before he/she moves on to subsequent stops.
Unacceptable material
Hazardous Waste, E-Waste, U-Waste – Drivers will document the presence of such unacceptable materials in her/his OBU as a reason for not providing service. Customers will be asked to remove the unacceptable material to allow for service completion either on the same day or on a subsequent day as necessary. Waste
Management’s Thousand Oaks Sustainability Manager will follow-up with the Customer with information explaining acceptable and unacceptable materials and the proper disposal options. All occurrences of improperly placed hazardous waste, e-waste and uwaste will be documented via driver’s OBU and recorded for proper reporting to the City.
Non-recyclables in recycling bin – Waste Management’s response to contamination of recyclable Commercial, MFD-C and MXD bins with non-recyclables will follow the steps outlined in Section 3.12.3, which provides for Contamination Violation Notices and other communication with the Customer along with two warnings in a calendar year before Contamination Fees established by the Agreement are charged. All occurrences of contamination will be documented and recorded by the driver via her/his OBU for proper reporting to the City.
Non-compostable material in organics cart -Contaminated Commercial, MFD-C and MXD carts will be handled according to Section 3.12.2 of the Agreement as well. Drivers will document all occurrences of contamination via driver’s OBU and recorded for proper reporting to the City.
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Overages
For Commercial,
MFD-C and MXD
Customers that
habitually overflow
containers:
Commercial, MFD-C and MXD overages will be handled according to Section 3.13.3 of the Agreement which provides for specific written notices via e-mail, U.S. mail or in person with the date, description and photograph of the overage. Waste Management’s Smart Truck system on all FELs automatically documents overages and generates notice to the Customer of the Overage Charge and the Overage fee set forth in the Agreement.
Waste Management may also increase service levels at certain habitually overflowing Customers to match documented needs provided at least ten (10) business days prior to increasing the service level Waste Management’s Sustainability Manager will attempt to consult with the Customer to right-size service with the intent to develop plan to improve diversion. All actions connected to the situation will be recorded and appropriately reported to the City within ten (10) business days of any changes in service level.
Outreach and Education
Targeted Outreach and Education will be regularly provided to Commercial, MFD-C and MXD customers on a one-by-one basis by Waste Management’s dedicated Recycling and Sustainability Manager, and on a “macro” level through Waste Management’s Outreach and Education program (see separate plan). The Recycling and Sustainability Manager’s mandate is to optimize service configurations for all Commercial, MFD-C and MXD customers in compliance with requirements of AB 341, AB 1826, and SB 1383 to increase recyclable and organics diversion while meeting each customer’s service needs. It is expected that the Recycling and Sustainability Manager’s role will evolve throughout the life of the franchise as her/his collaborative relationships with Commercial, MFD-C and MXD customers develop, leading to continuous improvement in identifying and capturing Sustainability opportunities.
Additionally, as the technology supporting diversion activities improves, new opportunities develop that the Recycling and Sustainability Manager will incorporate into the Thousand Oaks program.
Initially, the primary focus of the Recycling and Sustainability Manager will be to help Commercial, MFD-C and MXD customers reconcile to the new services and pricing. Another initial focus of Outreach and Education is the effective communication about the acceptable and unacceptable materials for each collection service. Due to anticipated customer uncertainty about precisely “what is garbage, what is recyclable and what is organic,” Waste Management believes that during the first year of the contract, contamination of recyclables and organics will increase, as will overages as customers learn how to optimize the new system for themselves. As part of our messaging, Waste Management will point out the environmental and community threat that unacceptable material and overages present. For example, unacceptable material in bins heightens risk to drivers, neighbors and the environment. Overages and spilled refuse present health risks to drivers and neighbors and creates a higher risk of polluting surface waters as uncontained refuse can blow or wash into waterways and storm water sewer systems. Customers whose collection was not completed or delayed due to unacceptable materials and/or overages will receive additional education. See the Customer Service Plan and Sustainability and Compliance Plan for more details on Outreach and Education.
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Push & Stinger/Scout Service
Push-out and Stinger/Scout Service is available to Commercial, MFD-C and MXD customers at rates set in the Agreement
• Push-out Service - This service involves the regular route driver exiting his/her vehicle, walking to location of cart or bin, moving the container to a location where the Collection vehicle can service the container, then returning the cart or bin to its original position • Stinger/Scout Service - For customers whose bin location is inaccessible, difficult to reach or unsafe for regular collection vehicles or for drivers to provide Push-out service, a small truck will carry the bin to location where regular Collection vehicle can provide service and return it to its original location
Limited Space considerations
Waste Management will work with Commercial, MFD-C and MXD customers that have space constraints to:
• Identify the optimal container size configuration for specific customers • Optimize diversion while identifying container sizes
• Optimize collection frequencies per customer to adjust for limited space constraints while achieving goals of optimal diversion
Large Items
Service description:
Large Item
collection is
available to MFD-C
and MXD
complexes at no
additional charge as
follows:
• One (1) time per
month on a
designated date at a
designated location
as agreed to by the
property owner or
property manager
• Waste Management
will provide an
appropriately sized
container
Waste Management will apply the following
handling hierarchy to collected Large Items
1. Reuse
2. Disassemble for reuse or recycling
3. Recycle
4. Disposal
5. Items containing Freon will be handled
to prevent leaks – Freon will be
properly removed for recycling after
such items arrive at SVLRC
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Tracking/Recording
Waste Management will track and report the usage of the Large Item program by customers.
Note: E-Waste and U-Waste is collected from MFD-C and residents of MXD customers by a Large Item team. E-Waste and U-Waste can also be dropped off by customers free of charge at the G.I. Collections Operations yard at 195 W. Los Angeles Ave., Simi Valley. All E-Waste and U-Waste collected and received by Waste Management is properly stored on-site in appropriate containers provided, and recycled by E-Recycling of Paramount. E-Recycling collects E-Waste and U-Waste from the G.I. Collections Operations yard and recycles the recoverable materials it contains.
Move-in/Move-out
To encourage diversion of packing material commonly used during moving, Move-in/Move-out service is offered to MFD-C at no additional charge as follows:
One- time basis per
eligible Service Unit
On-call – Customer must schedule with
Waste Management Customer Service
• For eligibility, call must be received within 3-months of opening a new account with Waste Management
• Service is limited to recyclable moving materials such as cardboard boxes, etc.
Waste Management will inform each new customer of this feature with each new account set up.) Waste Management’s Recycling and Sustainability Manager will work with MFD-C customers to “rightsize” recycling service to accommodate regular, on-going Move-in/Move-out activities Holiday Tree Collection
No extra charge annual Holiday Tree collection at MFD-C and MXD customers will occur as follows:
• Completed during the three (3) week period beginning December 26 • Trees to be placed in containers provided by Waste Management for the purpose • Waste Management will coordinate Holiday Tree collection with the property owner or property manager
• Collected trees will be delivered to SVLRC where they will be included with the green waste processing operation to be cleaned and ground, then transferred to Agromin for compost Courteous Service
Drivers are required to be courteous to all customers while providing service, while maintaining efficient performance.
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Vehicles
Waste Management will deploy ASLs for all collections. Please refer to the Vehicle section specific details regarding the technologically advanced fleet to be deployed in Thousand Oaks.
Carts & Containers
All carts will be new, and all bins will be newly painted or new, to start the contract. Other cities that have successfully deployed these carts include the City of Agoura Hills, the City of Calabasas, the City of Moorpark, the City of Simi Valley and the City of Westlake Village. See the Carts section of this proposal for details regarding recycled content and other features of the carts Waste Management will provide in Thousand Oaks. Please refer to the Cart section for comprehensive detail.
Home Compost Bins
Waste Management will stock, promote and distribute up to 500 City-provided Home Compost Bins per calendar year to residents in MFD-C and MXD complexes. Additionally, Waste Management will provide How-to education materials to MFD-C and MXD residents.
Cart/Bin Replacement, Exchange and Repair
Please refer to the Container Section for additional information.
Route Operations
Please refer to the Route Operations section for comprehensive detail.
Staffing
Please refer to the Key Personnel section for a complete list of the Waste Management staff dedicated to Thousand Oaks.
Operations Manager Steve Lee
Route Managers 3
Drivers
Garbage - 8
Recycling - 7
Green/Food Waste - 6
Crew size Crew size on all Collection Routes is one (1) AR001698
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Waste Management Centralized Dispatch Center
One Area Dispatch Manager
staff
One Commercial/Residential Service Dispatch Manager
One Roll Off/Bin Dispatch Manager
Hours of Operation
Forty-nine (49) Dispatchers
Monday - Friday 24 hours per day
Saturday 5:00 am - 2:00 pm
Number of Commercial/MFD-C, MXD Collection
Vehicles and Routes by material and service type
The numbers below represent numbers of routes at start of contract Service Type Number of Routes Number/Type of Vehicle
Garbage Collection
Recycling Collection
Organics
Lifts/hour & Hours/day
4 5
3 4 FEL
5 FELs
3 FELs
. Number Service Type f R t Homes/hr Hours/day o ou es
Garbage
Recycling
Organics
Route and Billing Audits
Full Field Audit
4 7
3 16.5 lifts/hr.
17 .1 lifts/hr.
41.3 lifts/hr.
(Physical Audit of All Routes During Normal Collection) 11 hours/day
11 hours/day
11 hours/day
• Targets Single Family Residential, Multifamily and Commercial Collection Routes • Auditors note collection, container size, container color, quantity of containers and container condition, label condition and whether there is room for additional recycling or organics containers for multifamily and commercial premises
• A dedicated data entry team analyzes WM Service Information in our internal billing system (MAS), route information and actual observations of auditors while on route to confirm account information is accurate in the system and customers are billed accurately • The City will be provided a summary of accounts identified, next steps by category and a timeline for account changes or set up as applicable
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• The data entry team assigns tickets to the Operations team to complete site checks, container removals, exchanges or repairs as needed
• Notice is sent to customers identified as needing changes to their account within the system • If residential properties are observed receiving service without payment, the data entry team will use an outside database to determine each residence’s current property owner and any recent change of ownership
• These properties will be sent a notice explaining the audit, mandatory service, available services, account set up and may be back billed for services received without payment • Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Parcel Data Analysis Audit (PDA)
(Identifies Customers Not Paying for Services Rendered Including Bank Owned and/or Vacant Properties)
• Targets Single Family Residential Homes
• Comparison of County Parcel Data to WM Service Information in our internal billing system • Residential parcels without an active account are compiled in to a list of suspects • Auditors physically observe collection services all suspects and note the accounts as follows:
o Receiving services
o Number of carts on site by commodity
o Not receiving services, occupied carts on site
o Not receiving services, occupied no carts on site
o Vacant
• A dedicated data entry team researches each account using an outside database to determine each residence’s current property owner and any recent change of ownership • Using auditor observations, system information and ownership data found in the third party database, accounts are categorized as follows:
o Receiving services without an active account – residents are notified of mandatory service in writing, an account is set up and potential back billing for services received without payment o Same owner written off due to bad pay – carts will be removed o Occupied carts on site – A list will be provided to the City for Code Enforcement action o Occupied no carts on site – A list will be provided to the City for Code Enforcement action o Bank owned – account will be noted
o Vacant – account will be noted
• The City will be provided a summary of residents identified, next steps by category and a timeline for account set up
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• Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Cancelled Account Audit (PDA 2.0)
(System Audit of All Residential Accounts to Identify Customers Opting Out of Mandatory Service) A full system audit of all cancelled accounts within the City of Thousand Oaks library to verify that each residence has an active waste and recycling account consistent with the City’s Municipal Code regarding Mandatory Collection.
• Targets Single Family Residential Homes within the City of Thousand Oaks library with a cancelled account
• Waste Management identifies inactive residential accounts that were formerly active billing accounts
• An outside database is used to determine each residence’s current property owner and any recent change of residence ownership
• The City will be provided a summary of residents identified and a timeline for account set up • Addresses receiving service without payment will be set up with current owner information obtained through the outside database
• Owners will be notified in writing that service is mandatory and that Waste Management will be establishing an account going forward
• The notice will include a summary of current services and a Customer Service telephone number, email and website will be provided
• Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Billing Desktop Audit
(System Audit of all Accounts Confirming All Services are Billed Correctly According to the City Approved Rate Sheet)
A dedicated data entry team pulls a list of services rendered and billed amounts for all accounts within the City
• All billed amounts are analyzed for accuracy
• The City will be provided a summary of corrections identified, next steps by category and a timeline for account changes or set up as applicable
• Notice is sent to customers identified as needing changes to their account within the system AR001701
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• Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Cart Delivery/Replacement and Repair
Please refer to the Container Section for specifics.
Driver Communication On-Route
Driver OBU used to
document issues onroute that affect
Customers
In-coming information about special requests and service requirements (“tickets”) are received by Drivers on their OBU
Out-going information such as HOCs, Non-service events, other important Customer information is input by Drivers, recorded in Waste Management’s Customer Information Systems to be available for research and reporting Contamination occurrences will also be recorded on the OBU and tracked in the Customer Information System
Communications with Customer for service and contamination issues is described in Service Standards, Non-Collection section above Fuze
Fuze is a telephone substitute that runs through the OBU to allow conversation between Drivers, Dispatch and Route Managers as needed to address situations on route and Customer service issues in real-time Processing and Disposal Facilities
A list of primary and contingency facilities is provided with comprehensive detail in the Facilities section.
Service Delivery Optimization
A Cornerstone of All Our Operations
Waste Management focuses on four performance principles in all our operations: Safety, Service, Savings, and Satisfaction. To meet the goals of each of these principles, we use a comprehensive operations framework - Service Delivery Optimization (SDO) - to define, track, and measure every aspect of our operations to enable us to monitor for continuous improvement. You will see further references to SDO throughout all of the following detailed descriptions of our service components.
SDO is a marriage of technology and management to drive employee engagement, knowledge sharing, and accountability, which give all our team members the mindset to meet and exceed our customers’ expectations. SDO was developed based on our extensive research of best practice operations from businesses with expertise in logistics, employee engagement, and service delivery. The system, which is unique to Waste Management, will help us meet all benchmarks set by Thousand Oaks.
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SDO creates an environment that focuses on continuous improvement and provides metrics so we can coach everyone from our drivers to our district managers. The SDO mindset encourages all employees to communicate their setbacks as well as their successes, which helps them unleash their potential. While a setback means that something went wrong, it also offers an opportunity for improvement by figuring out why it happened, learning from it, and making changes to prevent it from happening in the future.
Alternatively, when something goes right, we celebrate success to encourage repeat behavior and share best practices. Rather than seeing the success of others as a threat, we want our employees to consider their successes as inspiring and a source for learning.
By integrating technology and logistics management processes with the skills of our drivers, we improve safety, facilitate real-time accountability, set clearer expectations, and enhance employee communications, all of which ultimately maximize customer service and satisfaction.
Four Performance Principles
Safety Results for the City of Thousand Oaks
Safety is woven into SDO because safety is our core value. For example, every Wednesday, managers review videos from our trucks; on-board camera system, DriveCam®. If a manager notices a driver has, for instance, violated the requirement for a four-second following distance in traffic, our route managers role play a discussion with the driver. When the scenario is well-rehearsed, the managers and drivers review the footage together. The manager asks the driver to describe what they see, recall the rule on following distance, and explain why he or she was in violation. Next, the driver is asked how they will avoid repeating the mistake and commit to abiding by our four-second following distance. Through DriveCam and role playing, drivers are held accountable and are empowered to become better at what they do, which makes Thousand Oaks a safer place to live, work, and play.
Service Results for the City
SDO encourages drivers to share their thoughts with each other on how to provide better service. During their daily morning huddles, managers might show a brief video of garbage scattered in the street. Drivers are asked to come up with a daily nugget on service improvement. A recent example: “Leave it better than you found it.” It is a win-win for Thousand Oaks and Waste Management.
Savings Results for Thousand Oaks
SDO helps us be consistent and efficient in our service delivery, which saves time wasted on returning to collect missed containers. All routes are carefully planned to adhere to a schedule and are typically handled by the same drivers from week to week. They know which customers need backyard collections, so they have fewer missed collections. Also, they know the streets, giving them insights into each route to provide the safest possible service delivery.
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',~-----------------·--------------''
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SDO is a marriage
of technology and
management to drive
employee engagement,
knowledge sharing and
accountability .
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Customer and Employee Satisfaction
SDO has given us a highly trained team, yielded better performance, and increased driver satisfaction, which has reduced turnover. Because our entire operation is highly organized and predictable, drivers know what to expect. They will typically drive the same route. Their day runs smoothly. They get back to the hauling site on schedule. Drivers work as a team, using peer-to-peer advice to foster individual improvements that make the whole company stronger. If a recycle driver accidentally leaves spilled paper on a route, then the garbage driver who follows will call him to mention the problem. By keeping tabs on each other, drivers provide better service for Thousand Oaks. Through SDO we actively engage with our drivers. Our drivers are our frontline employees, and their feedback from the streets is vital to meeting your performance expectations.
SDO Management Procedures
We take pride in providing exemplary service. To manage and track our performance, we utilize SDO as our proprietary best practices management tool. If an issue does arise, our SDO management procedures are:
Service Metric SDO Procedure SDO Value
Safety
Missed pickups
Noise and spills
No can out percentage
(NCO)
Daily efficiencies
dashboard
Safely metrics, both present and past, are
summarized weekly and monthly. The
report includes the total recordable injury
rate (TRIR) and the vehicle accident rate
report (VARR), which address injuries and
accidents, respectively.
Our operations team creates a report on a
daily, weekly, and monthly basis. The
results are posted by route and driver name
in the drivers' meeting room lo inform all
our drivers where we are missing
customers.
Our goal is lo return every employee home safely
lo their family and friends at the end of every day.
As part of S00, we use established safety metrics
to measure and manage our operational
performance. Managers and drivers discuss these
metrics at daily launches.
This creates transparency and peer-to-peer
accountability. Our route managers actively
engage with drivers regarding missed collections.
Drivers also participate in coaching and mentoring
their team members.
We track noise and spill complaints through Tracking noise and spill complaints gives our our customer service complaint log and
report them lo Thousand Oaks as required.
The daily NCO report tracks the percentage
of a route that was reported as "no can
out." This data helps to inform operational
compliance and identify trends.
All efficiency data is combined into one
daily dashboard report, including homes
collected per hour based on each route's
efficiency goal, total daily idle lime by truck,
and route sequence compliance (Plan vs
Actual)
management team insight into incidents that need
to be resolved before they become a nuisance for
your community
If the route is showing a high percentage of "no
can out," route managers will conduct a ·walk and
talk" with our drivers on the route. High
percentages of NCOs may signal missed
collections, a situation requiring immediate
correction.
To confirm we are routing for safely, service, and
savings, our operations team meets every morning
to review and discuss the daily dashboard and
make route adjustments, if necessary.
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Service Metric SDO Procedure SDO Value
I Truck weights
Fleet/maintenance
reports
This daily report lists the weight of every
load from the previous day by truck.
Every morning, we track the number of
trucks that depart for collections versus
those needing repair. This data is
summarized weekly
SDO Drives Real Results
The report enables the operations team to review
truck weights lo confirm they are within legal limits.
Route managers use this report lo coach drivers
on proper maintenance protocol. We need drivers
to anticipate repairs to avoid disrupting collections.
While the information we capture is critical to each aspect of our business, what sets Waste Management procedures apart is the automated integration of that information into all aspects of our operations. The data from our drivers not only provides task completion details, it is then automatically integrated throughout all Waste Management systems. Our significant investment in the technology that facilitates this provides the information we need for improved safety, timely and detailed service reporting, cost savings, and ultimately enhanced employee and customer satisfaction for Thousand Oaks.
City-Friendly Operational Practices
Waste Management operating procedures are designed with you - our customer - in mind. Our operational practices are built to minimize environmental and neighborhood impacts. Some of our operational practices include:
• Preventive Maintenance: Every 200 hours, each of our collection vehicles undergoes a spill and leak prevention assessment conducted by a certified mechanic. Also, our drivers closely examine their vehicles daily during pre-and post-trip inspections. If a leak or excessive wear is identified, the truck will not return to work until it has been assessed and repaired. • Self-Containment: All of our vehicles are fully enclosed and designed to be leak-proof with selfcontained mechanisms to compress the material collected, helping to prevent any debris from falling off our trucks.
• Odor Control: Waste Management trucks undergo a weekly wash to prevent excessive odors. • Tidy Collection Areas: Waste Management drivers leave collection areas just as neat and tidy as they found them. All drivers keep a broom and shovel handy to clean up any spills or fly-away materials in the event material escapes the cart or container during collection. • Automatic Engine Shutoff: Our truck engines are designed to automatically turn off after five minutes of idling to further reduce emissions and conserve fuel.
Comprehensive Spill Response Protocol
While our preventive maintenance programs prevent many spills from ever happening, should a spill or leak occur while on route our drivers immediately follow a defined process to minimize impact. If a spill occurs:
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• The driver immediately contains the spill using the
spill kit, which includes absorbent pads, that is on
board each truck.
• The driver calls dispatch to report the spill location, fluid type, proximity to drains, and approximate
spill quantity.
• In the event the driver reports a spill they are
unable to contain, or the spill has reached
stormwater drains, dispatch automatically sends a
professional groundwater service provider to the
spill location to perform all necessary cleanup.
Waste Management trucks have an onboard
spil/kit and shovel should a spill occur.
• A route manager is also dispatched to the spill location to verify driver reported data, assist in spill containment, and verify that the spill is properly managed and reported per regulatory standards.
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Facilities
Waste Management facilities ensure that Thousand Oaks garbage, recyclables and organics are handled in an environmentally responsible manner with concern for neighbors and communities Waste Management's network of primary and back-up facilities to service all materials from the Thousand Oaks franchise is unequaled among solid waste service providers in Southern California. Detailed information is provided for the primary facilities of this proposal. Forms for all facilities proposed are provided in the Forms section of this proposal.
In addition to being fully permitted and operational, the facilities proposed herein are designed and operated with a commitment to Sustainability. What's more, the inclusion of multiple back-up facilities in each category provide the City with security that its new Franchise will not only have reliable disposal outlets, but that the diversion programs that are part of the Franchise have reliable contingency protection, as well.
The intended flow of Material (garbage, recyclables and organics) is shown on the simple map below:
Santa Paula
118
El Rio
nard
ene~
'9~ AS Point Point Mugu
@}
Calabasas®
Burbank
@ Glendale
As one can see, Waste Management's plan is to use the Simi Valley Landfill and Recycling Center (SVLRC) as a "hub" for the distribution of divertible material in addition to being the City's disposal option.
All material will be direct-hauled to SVLRC by Waste Management Collection Vehicles. Garbage will be disposed of in the landfill. Green waste, including mixed green and food waste, will be delivered to the Green Waste pre-processing pad, where it will be cleaned and ground by Agromin, who will then transfer it via transfer truck and trailers to their established composting operation in Oxnard. Source-separated Food waste will be delivered to the Food Waste pre-processing pad where it will be cleaned and loaded into transfer trailers for delivery to the Sun Valley Recycling Park (SVRP) in Sun Valley. At SVRP, it will be further pre-processed using equipment known as the OREX into an organic-rich paste that will be transferred to an anaerobic digester owned and operated by Anaergia. Anaergia will convert Thousand Oaks Food Waste into fertilizer and Renewable Natural Gas. Commingled Recyclables from Thousand Oaks will be direct-hauled to SVLRC and delivered to the Recyclables Transload pad. Once a transfer truck/trailer load (equal to roughly 2.5 Collection Vehicle loads) has accumulated, it will be transferred to the SVRP for processing and marketing into Recyclable Markets.
The use of SVLRC as a central consolidation point for the City's material provides several advantages. In the first place, through virtually every natural disaster and emergency situation in the past thirty (30) years, the SVLRC has remained open and operational to provide much needed service and relief. In addition, unlike most landfills, Diversion is a cornerstone of SVLRC's operational principles. Its diversion percentage of 37.83 percent is a testament to those principals. What's more, the consolidation of material D I Technical Proposal I 90
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at SVLRC reduces the need for Collection trucks to travel long distances to access processing facilities.
Furthermore, every ton of disposal material that goes into SVLRC provides a direct return to the local communities in the way of very generous host fees.
Disposal Facility
Simi Valley Landfill and
Recycling Center
(SVLRC)
Permit number
Permitted daily cap (include permit
condition guaranteeing capacity for T. 0.)
Permitted Life (include permit condition
guaranteeing capacity for Ventura County,
including T. 0 .)
Permitted Acreage
Hours open
Owner/Operator · Waste Management
Relationship to GI Industries Affiliate
Distance from Thousand Oaks City Center· 11.6 miles
Solid Waste Facilities Permit:_56-AA-0007
Conditional Use Permit: Case No. LUOZ-0048, Case No. PL 14-0036 12,000 tpd cumulative all materials (disposal, recycling, green waste and food waste)
Through 2063 (see details below regarding the capacity guarantee) Operational Acreage - 368 acres
Buffer Acreage - 519 acres
Total Acreage - 887 acres
Monday - Saturday 7:00 am - 4:00 pm
Every 3rd Sunday 10:00 am - 4:00 pm
Simi Valley Landfill and Recycling Center (SVLRC)
The Simi Valley Landfill and Recycling Center is not just the primary disposal facility for the Thousand Oaks franchise - It also services as the local centralized recyclables and organics pre-processing, consolidation and transfer facility.
All collected material will be brought to SVLRC where garbage will be landfilled, and recyclables and organics will be pre-processed and consolidated for transfer trailer delivery to appropriate processing facilities as described above. The greater capacity of transfer trailers will reduce the number of truck trips required to haul recyclables and organics to MRFs and compost facilities, respectively.
Moreover, the G.I. Industries Collection Operations yard is approximately 1.3 miles from SVLRC. The proximity of the two facilities further reduces truck travel time and associated emissions as collection trucks need travel only 1.3 miles to park for the night after dumping their last loads of the day.
Capacity guarantee:
Waste Management guarantees capacity at the SVRP for all Thousand Oaks Garbage, Recyclables and Organics it collects under the Franchise for the term of the Franchise Agreement with the City of Thousand Oaks.
DI Technical Proposal 191
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 92
Note: The SVLRC Conditional Use Permit with the County of Ventura contains a condition that guarantees capacity for Ventura County municipalities. Waste Management is the only proposer who can offer the City a disposal capacity guarantee that is supported by its land use entitlement.
See the excerpt from SVLRC CUP below:
55(b). Priority to the Acceptance of Ventura County's MSW and Recyclables:
Purpose: The purpose of this condition is to ensure that MSW and recyclables generated within Ventura County shall receive priority in terms of acceptance and disposal at the SVLRC, as opposed to MSW and recyclables generated outside of Ventura County and imported to the SVLRC, thereby enhancing Ventura County's ability to ensure that 15 years of disposal capacity exists for Ventura County, and Ventura County can divert 50 percent of Ventura County's solid waste stream from landfill disposal.
Requirements: Throughout the life of this CUP, the Permittee shall ensure that Ventura County's MSW and recyclables delivered to the SVLRC on a day to day basis receive priority over non-Ventura County MSW and recyclables (i.e., "imported tons"), which may also be disposed or processed at the SVLRC.
History during earthquake, fires, other crises, etc
Emergency Preparedness and Support for Ventura County
The protection to the City that Waste Management’s nearby facilities, capabilities, and experience in facing disasters and other extreme events is unmatched by any other firm.
General Emergency Preparedness – SVLRC maintains an Emergency Response Plan that provides an orderly and efficient method for responding to large, medium and small emergencies and periods of upset. As noted below, and in many other situations we have relied on our readiness to address extreme events of all kinds.
Emergency Response
Woolsey Fire 2018 – L.A. County’s Calabasas Landfill was forced to shut down. Waste Management coordinated with officials from the State, Los Angeles County and Ventura County to obtain the waivers needed to make SVLRC available and accessible. Waste Management quickly brought in three (3) additional scales to weigh and record in-coming material and obtained emergency approvals to increase the daily cap to accommodate the great need the fire left behind.
Over the course of the clean-up/recovery efforts, SVLRC managed over 300,000 tons of debris.
Metal and C&D recycling contained approximately 1,400 tons from the Thousand Oaks area, and 40 percent of the material received was recycled.
Borderline November 2018 - Within hours of the Borderline tragedy, Steve Lee, Waste Management’s District Operations Manager worked with the Federal Bureau Investigation and donated a roll-off container and a dozen carts for their operations. Access to the site was challenging as the Woolsey and Hill Fires were happening simultaneously.
Thomas Fire 2017 – When this disaster closed off access to Ventura County’s other landfill, Toland Road Landfill, Waste Management quickly adjusted to be able to manager all of the County’s waste for a period of three (3) weeks. Following the period of Toland Rd.’s shut down, SVLRC served as the back-up facility for post-fire clean-up debris.
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City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 93
Northridge Earthquake 1994 – When the Northridge Earthquake hit, SVLRC coordinated with State and Ventura County officials to quickly adjust hours of operation to 24 hours access and added equipment necessary to serve the recovery efforts that lasted for months.
Sustainability
Diversion percent of landfill: 37.83 percent diversion
Recycling and reuse activities at site:
Alternative Daily Cover (ADC) – SVLRC does not use any green waste or other organics as ADC. It does, however, beneficially use other materials that are approved by State law. Use of ADC delivered to the site and dumping operations greatly reduces the need to operate heavy equipment to excavate and haul cover soil, which reduces fuel usage, emissions, noise and dust impacts.
Construction and Demolition (C&D) Recycling – Operations at SVLRC include full C&D recycling to recover wood, metal and inert material (dirt and concrete) that would otherwise be landfilled.
Inert Material recycling – In addition to inerts from the C&D operation, SVLRC reuses and processes in-coming inerts for road base, wet-weather access, erosion control, etc.
Green Waste Recycling – For nearly thirty (30) years SVLRC has been the County’s largest recycler of Green and Wood waste. Agromin is the onsite processor for Green and Wood waste since the mid1990s. They clean, grind all Green and Wood waste received. After initial processing, they transfer the ground material to their compost facility in Oxnard where it is used in the production of compost and other soil amendments.
Because the SVLRC Green Waste Recycling operation is co-located at the landfill, it has a high tolerance for contamination that has allowed for all Green Waste from local the residential and commercial collection programs in east Ventura County cities, including Thousand Oaks, to be recycled for decades. This fact will continue if Waste Management is the successful proposer for Thousand Oaks.
Food Waste – Commercial Food waste diversion was added to SVLRC several years ago. Agromin manages this operation on SVLRC by cleaning the in-coming Food waste, blending it with processed Green waste and transferring it to Synagro’s compost facility in Kern County. With the recent opening of the SVRP OREX unit, this material will be directed to Sun Valley where it will be further prepared for anaerobic digestion and the generation of RNG.
Commingled Recyclables – SVLRC receives source-separated Residential and Commercial recyclables for consolidation and transfer to Waste Management’s SVRP and third-party MRFs.
Reclaimed Water Recycling – SVLRC, in partnership with the City of Simi Valley’s Sanitation District, uses reclaimed water for dust control and irrigation. This partnership reduces demand on local aquifers and saves more water than the equivalent usage of 100 homes.
Wildlife Habitat Conservation
Open Space
• More than 500 acres of SVLRC is open in our buffer area that surrounds our operations and separates it from other uses for wildlife habitat conservation. • The Nature Conservancy – SVLRC worked with The Nature Conservancy to permanently preserve another 325 acres known as Alamos Canyon, a critical wildlife corridor. Through a AR001710
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City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 94
combination of land donation by Waste Management and fund-raising efforts from a consortium of conservation agencies that came together for the purpose, The Rancho Simi Recreation and Park District (RSRPD) now owns and manages the trail system with Alamos Canyon and surrounding hills.
Wildlife Habitat Preservation
• Waste Management has invested well over $1 million in on-site habitat preservation and improvement, including but not limited to the creation of a “Pollinator Garden,” the installation of Owl boxes that native owl species use for nesting, improvement of on-site wetlands for the protection of the Red-legged Frog and Gnat Catcher.
Bio-diesel Fuel
• Heavy Equipment used for disposal and recycling operations on SVLRC are fueled with B20 Biodiesel to further reduce emissions.
Renewable Natural Gas (RNG) Production (in exploratory phase) Currently, SVLRC engineering staff are working with Renewable Natural Gas consultants to evaluate the viability of using landfill gas to produce RNG.
Host Fee – Every ton of material that is disposed of at SVLRC generates funds for the surrounding community and Ventura County.
Host Fee
Every ton of material that is disposed of at SVLRC generates funds for the surrounding community and Ventura County.
• Simi Valley memorandum of understanding (MOU) – Funds dedicated to this MOU are used for:
o HHW Collection
o Street Sweeping
o Highway Litter clean-up
o Tree Maintenance
o Law Enforcement support
o Various other community projects
• County of Ventura surcharge – This fund provides an important contribution to the County’s General Fund.
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Permit number
I Permitted daily cap
Operating hours
Capacity guarantee for T. 0.
Recovery rate net of residual
(estimated)
Operating
limitations
Materials accepted
Materials not
accepted
I Sustainability Environmental Justice
Sustainability features of SVRP
Marketing
Contingency Facility information
Solid Waste Facilities Permit -19-AR-1237
CUP - CPC-2007-3888-CU-ZV-SPR
Certified Processor Certificate - CP# 49787 001
7,500 tpd cumulative all materials
Receipt of material: Monday - Saturday, 6:00 am - 6:00 pm Outbound Loads: Monday- Saturday, 5:00 am - 10:00 pm
Processing (indoors): 24 hours/day, except Sunday
Waste Management guarantees capacity at the SVRP for all Thousand Oaks recyclables and organics it collects under the Franchise for the term of the Franchise Agreement with the City of Thousand Oaks.
SVRP opened on October 9, 2020. There is not enough data to provide a certain Recovery Rate at this time. The facility is, however, the most technologically advanced recycling facility in Southern California. It incorporates the latest and most effective sorting and processing equipment, the most ''worker-friendly" work environment with climatecontrolled, enclosed "clean rooms" for sorters to reduce exposure to dust and other environmental features of typical MRFs.
Garbage, Paper, Cardboard, Glass, Plastic, Metal, Food Waste, Green Waste
Polystyrene Foam, Hazardous Waste, Liquid Waste
See below for full explanation.
See below for full explanation.
Wildlife Habitat Certification
Contingencies for market shifts - see below
Average Revenue/ton (over last 12 months) - see below
Information follows
Sun Valley Recycling Park (SVRP)
Sun Valley Recycling Park (SVRP) in Sun Valley will be Waste Management's primary Recyclables and Food Waste Processing Facility. SVRP will receive pre-processed Recyclables, Food Waste and incidental Green Waste in transfer trailers from SVLRC (see above). Recyclables will be further sorted to isolate marketable commodities and residual. Marketable Commodities will be brokered for sale by Waste D I Technical Proposal I 95
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 96
Management’s in-house Broker team (see below for brief discussion regarding Markets). Food Waste from Thousand Oaks will undergo further processing in specially designed extrusion equipment called the OREX.
Waste Management chose the OREX technology for its relatively high tolerance for and ability to remove contamination from Commercial Food Waste loads. Based on our experience with the introduction of Customer-located source-separation, the amount of non-compostable and other contaminants will be high in Commercial Food Waste loads – certainly, this will be true for the first three to five years. Waste Management has realized great success with this program. It is imperative that the processing technology and equipment tolerate high levels of contamination in order for efforts to be successful overall.
Organics processed through the OREX will be shipped to an anaerobic digester in Rialto for the purpose of generating RNG and fertilizer. Residual from both processing operations will be loaded into transfer trailers for disposal at SVLRC or at contingency sites as necessary.
Sustainability Environmental Justice
SVRP ushered in a new era of Environmental Justice (EJ) for solid waste facilities in Los Angeles and beyond. Waste Management spent ten (10) years engaged in unprecedented levels of outreach and dialogue with the local community to design and build a facility that is an asset to the neighborhood.
Some of the benefits to Sun Valley from the facility are listed below:
Host Fee
The Host Fee at SVRP is charged on a variable scale from $1.00/ton for clean fuel vehicles to $3.00/ton for older, diesel-fueled vehicles to encourage clean, alternative fuel vehicles and discourage older polluting vehicles from using the site. It also encourages diversion of recyclables and organics through a substantial discount per ton on diversion materials compared to the charge on disposal material. The host fee on recyclable and diversion materials is as low as $0.25/ton. “No Fly Zone” at SVRP
Built into the permit are conditions that limit in-coming and out-going vehicles to prescribed routes of travel. In addition, Waste Management will place signs at the edge of all surrounding residential neighborhoods designating them as “No Fly Zones” for the heavy-duty trucks using and in use at SVRP. All users of the SVRP will be informed of and required to commit to abide by the access restrictions and the “No Fly Zones.”
Support for local environmental and community health efforts Waste Management has contributed over $1 million to several local funds for use by the local community to conduct environmental studies of local conditions and to support the operating budget of a local health facility that specializes in acute and chronic illnesses commonly experienced by members of the community.
Sustainability features of SVRP
Sustainability Construction, Design and Operating features of SVRP (partial list) Sustainable Construction features
• Site prep – The facility is built on an old inert fill area. We excavated and replaced 220,000 cubic yards of inert material. Of the 220,000 cy, 157,322 cy were crushed into base that was reused onAR001713 . WASTI! MANAOl!Mll!NT
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site. The contractor was able to use the remaining portion as is. This eliminated the need for imported base material, which also eliminated all associated truck trips. • Setting – The facility is situated away from the road, behind railroad tracks and recessed approximately 20 ft. below road grade to reduce the effect that a large, 50 ft. building would have on local aesthetics.
• Construction Material recycling – Approximately 110 tons of construction waste was generated, 97.4 tons were recycled and 11.53 tons were landfilled for a diversion rate of 89 percent.
Sustainable Design features
• On-site retention basin to reduce run-off – Waste Management constructed a 39 acre-foot (12.7 million gallons) Storm Water Retention Basin on-site that is capable of storing the 100-year, 24-hour storm. We did so to minimize any contribution from the site to the street flooding that is an annual problem in Sun Valley.
• Drought-tolerant vegetation – All on-site vegetation, with the exception of a line of screening trees along the adjacent street, are drought tolerant species. • EV Fueling stations – There are eight (8) EV fueling stations. • Bicycle parking/storage – There are bicycle storage lockers for employees that elect to bicycle to work.
• Recycled Steel – The steel used for the building is made from a minimum of 20 percent recycled steel.
• Natural and Low energy lighting – SVRP is designed to minimize electrical demand where possible. To that end, the second floor and main employee breakroom utilizing light tubes to bring in natural lighting. All electrical lighting is LED. Except for outside night and emergency lighting, all lighting is motion-controlled.
• Second-floor patio – There is a second-floor patio for employee breaks. • Roofing – All roof areas have a Solar Reflective Index (SRI) greater than 78 Sustainable Operating features
• “Negative Air Pressure” system to control odors and dust o Three 100-cubic feet/minute fans draw air into the building where it can be treated as instead of allowing untreated air to escape
o Odor neutralizers in a high-pressure misting system to control odor migration o A baghouse to capture and remove dust from exhaust air • Variable drive conveyor motors to reduce electrical demand • Enclosed, conditioned Sort Stations with evaporative cooling during summer heat • Extensive translucent siding to maximize use of natural lighting • On-site Green Waste processing conveyors and grinders all electric motors with no emissions Marketing
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City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 98
Resources and Network
G.I. Industries is part of the greater Waste Management Recycling system which is the largest residential recycler in North America operating over 100 MRFs from coast to coast. We operate four domestic US offices with over 150 customer service representatives whose sole responsibility is providing sales and logistics support. Working alongside the CSR’s are 30 Major Account Manager’s, who execute the organizational sales strategy of the commodity stream and manage relationships with suppliers, end users and manufacturers. After a rapid growth in volume and public interest in the early 2000’s, Waste Management entered the export arena in such a fashion so as to work directly with end users of recovered products, not brokers, culminating today in regularly being one of the top-5 largest exporters by volume out of the United States. Doing so necessitates our operation of sales offices in India (2), Europe (2), the Middle East, Far East and in Latin America which we leverage to guarantee uninterrupted material movement and also immediate visibility to market conditions abroad. This, we share as intelligence with our suppliers.
Responsible Recycling
In 2020, Waste Management signed a pact with Greenpeace agreeing to cease the export of postconsumer recovered non-fiber grades of paper.
Revenue per ton
This figure changes constantly. Additionally, it is not something that Waste Management would publish or discuss as it is proprietary information.
Organics Marketing
Waste Management’s plan for Organics does not include marketing or selling processed material. Preprocessing of organics will occur at the SVLRC and SVRP as described above. After pre-processing, organic material (Green Waste, Residential Food Waste and Commercial Food Waste) will be shipped to third-party processors at a cost.
• Agromin will pre-process Green Waste and Residential Food Waste that is co-collected by G.I. and delivered to SVLRC, then transfer it to its own compost facility in Oxnard SVRP will process • Commercial Food Waste received from SVLRC is converted to a product that will be further processed into fertilizer and RNG by Anaergia-Rialto.
The only time that Waste Management would directly market and sell products from Thousand Oaks Organics would be during periods of disaster or other emergency that render our primary facilities unavailable. During such events, Waste Management would utilize its South Valley Compost facility for final processing of Organics. Finished compost from Thousand Oaks Organics would represent a small addition of the overall production at South Valley Compost and would be incorporated into the facilities normal and active marketing and sales activities.
Contingency Facility information
Please refer to consolidated contingency facility information.
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AR001716
City of Thousand Oaks - Request for Proposals
Agromin
. . . Agromin - Oxnard Organics Processing Facility (owner, operator, type, distance from City center for each) Relationship lo GI Industries - Vendor Distance from city center Thousand Oaks - 22 9 miles
I Permit number 56-AA-0 138
I
Permitted daily cap (include guarantee to City of 12,
500 cubic yards/day
T.O)
I Operating hours 7:00 am - 4:00 pm Monday - Friday
Agromin guarantees Thousand Oaks capacity for Green and Capacity guarantee for T.O Food Waste collected per the Franchise contract for the term of the contract
I Recovery rate net of residual (estimated) 80 percent
Operating
limitations
Marketing
Materials accepted Green Waste, Agricultural Waste, Wood Waste Materials not accepted Non-compostable garbage, plastics, glass (beyond incidental amounts), hazardous waste, inert materials
Agromin is an established and highly sought producer of soil amendment products created from organics composting. They are a major supplier to agricultural customers in and around their Oxnard facility, as well as to selected customers in the Central Valley and beyond. Additionally, they produce bagged products that are sold in retail outlets throughout southern California
D I Technical Proposal I 99
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City of Thousand Oaks - Request for Proposals
Rialto Bioenergy Facility
Organics Processing Facility (owner, operator, 0 10 A • . . wner perator - naerg1a type, distance from City center for each) Penni/ number
Pennitted daily cap (include guarantee to City of
T.O)
Operating hours
Capacity guarantee for T.O.
Recovery rate net of residual ( estimated)
Operating
limitations
Marketing
Materials accepted
Materials not accepted
SWIS #36-AA-0446
1,080 TPD
24/7 operating
5 am - 9 pm wet fraction reception
We will guarantee capacity for all Thousand Oaks commercial food waste
90 percent
Organic fraction of solid waste
Biosolids
Metals, lumber, non-compostable garbage, plastics, glass Anaergia-Rialto is not marketing a product from the diversion of organics waste, and as such, is not subject to market conditions.
They are producing RNG under a utility contract for injection into the natural gas pipeline.
D I Technical Proposal I 100
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City of Thousand Oaks - Request for Proposals
Contingency Facility information
In addition to the primary facilities described above, Waste Management has included forms for several contingency facilities included in our robust and flexible network of resources. Included in our back-up network are:
Facility Name Contingency Support
Waste Management's Antelope Valley Landfill
and Recycling Center disposal contingency
County of Los Angeles Calabasas Landfill
Waste Management's South Valley Compost
Gold Coast Recycling Center
disposal contingency
green waste and food waste contingency
recyclables processing contingency
source-separated commercial organics
contingency
Synagro
Azuza recyclables processing contingency
Collection Processing Facility/Operations Facility Owner/Operator: G.I. Industries (owner, operator, type, distance from City center Collection Operations Yard for each) Distance from Thousand Oaks City Center - 10.6 miles Setting
Staffing on-site
I Maintenance capabilities & scope
Container inventory discussion
Sustainability
Medium Industrial Zone
Years in location - 41 years - important because we will not create a disturbance with neighbors by siting a new hauling facility for this contract
Proximity to landfill - 1.3 miles to SVLRC reduces truck trip distance
Thousand Oaks entire Operations team is located here.
Additionally, senior management representatives, Director of Operations, Mike Smith, and Southern California Director of Public Sector Service, Doug Corcoran are located here.
Full Collections Operations maintenance capabilities
Cart and container inventories to service eastern Ventura County cities are maintained on-site.
CNG Fueling infrastructure
Extensive Stormwater control infrastructure
Recycled product usage
D I Technical Proposal 1101
AR001719
City of Thousand Oaks - Request for Proposals
Containers
Moving Forward with Innovative Solutions
All carts shall be new at the start of seNice under this agreement. Proposer shall describe carts which it intends to use in the City Containers to be used in providing service under Franchise Agreement See below for detailed information about Waste Management's Container Program. Waste Management will provide new bins as needed along with repainted bins.
Containers - types, capacities, number, etc.
Type Capacities Estimated Number
32-gallon cart 5,087 Plastic
Carts 64-Qallon cart 70,056 Plastic
96- gallon cart 44,806 Plastic
1.5 cubic yard bin 502 Metal w/plastic lids
2 cubic yard bin 283 Metal w/plastic lids
Bins 3 cubic yard bin 2,119 Metal w/plastic lids
4 cubic yard bin 276 Metal w/plastic lids
6 cubic yard bin 10 Metal w/plastic lids
10 cubic yard 3 Metal
Roll Offs 25 cubic yard 175 Metal
40 cubic yard 88 Metal
Compactors• 40 cubic yard 4 Metal
'64 additional compactors are customers owned.
Past experience of other collection programs with this type of container Waste Management has used the carts and containers listed in the table above throughout its service area for years. Manufacturers (Rehrig for carts and Wastequip for metal bins) are long time manufacturers that supply their products to many firms in addition to Waste Management. They must demonstrate superior performance and provide robust guarantees for Waste Management to select them.
Split bins (2 compartments) are available in 1.5-, 2-, 3-, and 4-cubic yard sizes. Though less commonly used than single compartment bins, Waste Management has long-term experience with them in other contracts that have limited-space customers. For safety reasons, 6-cubic yard bins are not offered.
The sufficiency of the containers' capacity based on the requirements of the Collection SeNices The carts and containers proposed have proven to be more than adequate from a capacity standpoint to meet the needs of the services called for in the RFP.
The suitability of containers to be used in areas that may have limited space or are in enclosures D I Technical Proposal I 102
AR001720
City of Thousand Oaks - Request for Proposals
Most Customer locations can accommodate most of the cart and container sizes listed. Typical enclosures were constructed to accommodate the most commonly used bins (3 cy and 4 cy).
In situations where space constraints prohibit the use of the 3 cubic yard bins, smaller capacity bins such as 1.5 cubic yard and 2 cubic yard bins usually provide a reasonable alternative. Split bins are a viable solution available to space-constrained customers as well. In some situations, however, even smaller bins cannot be accommodated. In those situations, Waste Management works with the Customer to develop a cart service alternative or a combination of cart and bin service.
In rare occasions, Waste Management and the Customer agree to custom-sized bins that will fit into very specific dimensions but still be serviceable by Waste Management Collection Vehicles. Special arrangements for purchase of or payment for construction of custom-made bins must be made.
Similarly, some cart customers cannot accommodate the larger carts, but it is extremely rare that the 32- gallon size cannot be accommodated by a Customer. Waste Management and the Customer with severe space constraints work together to develop the cart configuration that best suits the Customer's needs The service changes required per the new franchise agreement will very likely lead to new innovative cart and bin configurations not previously used.
Ease of cleaning and the appearance of the containers including their colors and information to be imprinted on the containers Carts and bins are not difficult to clean - both have relatively smooth, hard surfaces that easily release dirt and grime with water. Customers often elect to "hose down" their containers periodically and are generally satisfied.
For excessively dirty containers, Waste Management can exchange them for clean ones upon request - free at the frequency allowed in the Franchise Agreement, or for a charge if the request exceeds the free service of the Franchise Agreement.
Colors and information on the carts and bins are shown in the table below:
Container
Size/Type
32-gallon cart
64-gallon cart
96-gallon cart
32-gallon cart
64-gallon cart
96-gallon cart
32-gallon cart
64-gallon cart
96-gallon cart
32-galloncart
64-gallon cart
96-gallon cart
Proposed Cart and Bin Color and Displayed Information
Material Displayed Info
WM name, logo & Phone, unique serial #, weigh limit, images Garbage Charcoal Black of acceptable material, maximum fill level, use instructions, other info as City & WM agree - English and Spanish
Recyclable WM name, logo & Phone, unique serial#, weigh limit, images Material Charcoal Blue of acceptable material, maximum fill level, use instructions, other info as City & WM agree - English and Spanish
Organics Yard WM name, logo & Phone, unique serial #, weigh limit, images Trimmings Charcoal Green of acceptable material, maximum fill level, use instructions, Only other info as City & WM agree - English and Spanish Organics Yard WM name, logo & Phone, unique serial #, weigh limit, images Trimmings and Charcoal Green of acceptable material, maximum fill level, use instructions, Food Waste other info as City & WM agree - English and Spanish D I Technical Proposal I 103
AR001721
City of Thousand Oaks - Request for Proposals
I
Container
Size!Type
32-gallon cart
64-gallon cart
96-gallon cart
I Home
Compost Bins
1.5 cy bin
2 0 cy bin
3.0 cy bin
4 0 cy bin
6.0 cy bin
15 cy bin
2.0 cy bin
3 0 cy bin
4.0 cy bin
6.0 cy bin
1.5 cy bin
20 cy bin
3.0 cy bin
1.5 cy bin
2.0 cy bin
3.0 cy bin
1.5 cy bin
2.0 cy bin
10 cy Roll Off
30 cy Roll Off
40 cy Roll Off
10 cy Roll Off
30 cy Roll Off
40 cy Roll Off
10 cy Roll Off
30 cy Roll Off
40 cy Roll Off
10 cy Roll Off
30 cy Roll Off
40 cy Roll Off
WASTE MANAGEMl!NT
Proposed Cart and Bin Color and Displayed Information
Material ;,played l,fo
Organics Food WM name, logo & Phone, unique serial#, weigh limit, images Charcoal Brown of acceptable material, maximum fill level, use instructions, Waste Only other info as City & WM agree - English and Spanish Organics TBD N/A N/A Green/Food
WM name, logo & phone, list of acceptable and unacceptable Garbage Charcoal/ Black materials, maximum fill level, this warning "Nol lo be used for Black the disposal of hazardous waste, electronic, or universal waste" other info as City & WM Agree - English and Spanish
WM name, IOQo & phone, list of acceptable and unacceptable Recyclable Blue Black materials, maximum fill level, this wamin!J "Nol lo be used for Material the disposal of hazardous waste, electronic, or universal waste" other info as City & WM Agree - English and Spanish
Organics - WM name, logo & phone, list of acceptable and unacceptable Yard Green Black materials, maximum fill level, this warning "Nol lo be used for Trimmings the disposal of hazardous waste, electronic, or universal waste" Only other info as City & WM Agree - English and Spanish Organics Yard WM name, logo & phone, list of acceptable and unacceptable Trimmings and Green Black materials, maximum fill level, this warning "Nol lo be used for Food Waste the disposal of hazardous waste, electronic, or universal waste" other info as City & WM Agree - English and Spanish
WM name, logo & phone, list of acceptable and unacceptable Or!Janics Food Brown Black materials, maximum fill level, this warnin!J "Nol lo be used for Waste Only the disposal of hazardous waste, electronic, or universal waste" other info as City & WM Agree - English and Spanish
WM name, IOQo & phone, list of acceptable and unacceptable Charcoal/ materials, maximum fill level, this warnin!J "Nol lo be used for Garbage Black N/A the disposal of hazardous waste, electronic, or universal waste" other info as City & WM A!lree - En!Jlish and Spanish
WM name, IOQo & phone, list of acceptable and unacceptable Recyclable Blue N/A materials, maximum fill level, this warnin!J "Nol lo be used for Material the disposal of hazardous waste, electronic, or universal waste" other info as City & WM AQree - EnQlish and Spanish
Organics Yard WM name, logo & phone, list of acceptable and unacceptable Trimmings Green N/A materials, maximum fill level, this warning "Nol lo be used for the disposal of hazardous waste, electronic, or universal waste" Only other info as City & WM Agree - English and Spanish Organics Yard WM name, logo & phone, list of acceptable and unacceptable materials, maximum fill level, this warning "Nol to be used for Trimmings and Green N/A the disposal of hazardous waste, electronic, or universal waste" Food Waste other info as City & WM Agree - English and Spanish D I Technical Proposal I 104 rh~u•
AR001722
City of Thousand Oaks - Request for Proposals
Proposed Cart and Bin Color and Displayed Information
I
Container
Size!Type
10 cy Roll Off
30 cy Roll Off
40 cy Roll Off
Material
Organics Food
Waste Only
Brown N/A
;,played l,fo
WM name, logo & phone, list of acceptable and unacceptable materials, maximum fill level, this warning "Not lo be used for the disposal of hazardous waste, electronic, or universal waste· other info as City & WM Agree - English and Spanish
Container maintenance program, including response/replacement/repair time for containers The goal of Waste Management's cart and container maintenance program is safe, convenient, uninterrupted service for Customers.
The dedicated Waste Management Container Maintenance staff cleans, repairs and maintains an adequate inventory of repaired and new carts and bins at the G.I Collection Operations yard in Simi Valley to swiftly replace carts and bins at Customer locations as needed within the 5-day response time required.
Upon notice by Customer, City or Waste Management Drivers that a cart or container needs to be repaired or replaced, a ticket is immediately generated in Waste Management's OPUS system. • Simple repairs are completed in-field by Drivers or Route Managers • More complicated repairs require Cart and Container Delivery and Exchange Drivers to remove the damaged container and replace it with clean, working container • The G.I. Container Maintenance staff will complete most repairs • Carts with major damage to bodies will be referred to the manufacturer for warranty replacement as appropriate
• Bins with major damage to bodies will be sent to Waste Management's Centralized Bin Repair facility for major welding or scrapped according to the estimated cost of welding • Customer, City and Driver requests for repair or replacement of carts or bins will be fulfilled no later than 5-days after the date of the request/ticket generation • All cart and container repair/replacement requests and repair/replacement actions are recorded and tracked in our OPUS system for City Reporting
Cart and Container Collection Specifics
The Carl/Bin replacement, exchange and repair information is provided below for both SFD and MFD-I as well as Commercial, MFD-C and MXD customers.
No-charge cart and container replacement is provided under the following circumstances • Contractor damage rendering cart or container unusable • Replacement of one cart or container that is lost, stolen or damaged for any reason during the life of the franchise
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No-charge cart/container exchange
• One cart/container exchange per year during the term of the Agreement Chargeable cart/container replacement or exchange charged at rate established in Agreement • Cart/container is lost or stolen in excess of one-time no-charge replacement • Cart/container damage rendering cart/container unusable in excess of one-time no-charge replacement
• Cart and/or container exchanges in excess of the one-time per year no charge exchange Cart and Container Repair
• Waste Management will repair carts and containers rather than replace them at its sole determinations, except for those no charge replacements to which customers are entitled o In-field repairs will be completed for simple repairs o Complicated repairs will be completed at Waste Management Collection Operations yard - in such cases, Waste Management will replace damaged cart or container with replacement cart or container which may be earlier repaired cart or new cart at Waste Management's determination
Timing
• All cart replacements and repairs (non-chargeable and chargeable) will be completed within five (5) workdays of customer, City or driver report
Carts
CARTS
Manufacturer Rehrig
Specific Sizes 35-, 65- and 95- gallon options
SB 1383 Compliance Fully compliant
Waste Stream CART COLOR
Trash Dark Grey
Recycling Dark Grey
Organics (Residential) Dark Grey
Organics (Commercial) Dark Grey
Built for Thousand Oaks With Durability, Convenience, and Sustainability In Mind Waste Management will partner with our cart supplier, Rehrig Pacific Company, for the delivery of new carts for the City of Thousand Oaks. Rehrig Pacific has served the solid waste and recycling industry since the growth of curbside recycling programs in thie late 1980s. Today, they are the largest cart manufacturer in North America, with seven manufacturing facilities nationwide. However, their history began well before recycling programs gained popularity. In 1913, Rehrig Pacific saw an opportunity no one else did: to develop reusable wooden crates for the dairy industry. Ever since, they have been at the forefront of delivery and supply chain reusable packaging and waste and recycling container products, innovations, and solutions.
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Rehrig Pacific's carts are compatible with manual, semi-, and fully automated collection systems, and are backed by a 10-year, non-prorated warranty. We have successfully utilized Rehrig Pacific carts in communities throughout North America.
Carts That Help Customers Achieve Their Sustainability Goals Rehrig's BULKY RIGID CART is the foundation for their cart models. The dark color of the cart body allows for up to 40 percent post-consumer recycled content, containing 10 percent bulky rigid recycled plastics. Size alternatives are illustrated here, and customized lid colors facilitate mandate compliance.
Rehrig demonstrates recycling at its finest by pioneering innovative ways to INCORPORATE 1.35 BILLION POUNDS OF BULKY RIGID PLASTICS into their cart manufacturing process. We partner with Rehrig because we share their commitment to a sustainable solution to a bulky problem - recycling used carts.
Rehrig's ORGANICS CART's unique design allows for increased airflow and odor mitigation through VENTILATED LIDS. Optional anti-microbial and anti-fungal additives for odor control are available upon request.
WITH ANTI-MICROBIAL AND ANTI-FUNGAL ADDITIVES FOR ODOR CONTROL
INTERNAL LIFT SKIRT
IMPROVES DURABILITY AND
ALLOWS FOR IMPROVED
FREIGHT EFFICIENCY BY 44%.
CARBON GRIP
AUTOMATED ARMS BY 20%
WET OR DRY.
ORGANIC CARTS WITH
VENTILATED LIDS
CATCH BAR
THIS BAR IS FU~
CAPTURED WITH NO HOLES ------.
IN THE CART BODY, MAKING
IT 100% LEAK-PROOF.
D I Technical Proposal I 107
HINGE FLEX CHANNEL
IMPROVES DURABILITY
AND DEFORMATION IN
AUTOMATED LIFTING.
AXLE BOX
NEW DESIGN IS 80 %
STRONGER THAN PREVIOUS
MODELS.
FOOT KICK
LARGER FOOT KICK
ACCOMMODATES
WORK BOOTS.
STRESS CHANNEL
REDUCES STRESS ALONG THE
BACK OF THE CART BY 51 %
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Primary features and benefits include:
DURABILITY
Rehrig Pacific carts are UV-stabilized for color retention and designed for optimal compatibility and functionality with both semi- and fully automated lifter systems, including engineered stress channels and a wear strip to permanently protect the bottom of the cart from abrasion.
MANEUVERABILITY
The continuous one-piece handle provides a strong gripping area and the wide wheelbase makes maneuvering easy for Thousand Oaks residents.
CUSTOMIZABLE DESIGN OPTIONS
Rehrig Pacific’s carts are SB 1383 Compliant and feature customizable color options and lids, and containers of different colors.
RFID-ENABLED
Rehrig Pacific carts can be equipped with RFID tags for collecting and tracking customer account information. RFID tags help eliminate missed collections, unbilled services, increase recycling rates through participation verification, allow for targeted marketing to customers in specific zones based on data-driven variables, and increase overall operational efficiencies.
SUSTAINABILITY WITHOUT SACRIFICING QUALITY
It only makes sense that the carts we provide Thousand Oaks for the collection of trash and recyclables should be produced in an environmentally responsible manner without compromising durability, convenience, and quality. Rehrig Pacific pioneered a previously impossible process to build their carts out of an unprecedented 40 percent recycled material, without sacrificing strength or curb appeal.
Rehrig Pacific also has a best-in-class R&D lab leading the way in figuring out what to build their carts out of next, from bulky rigid plastic like patio chairs and laundry hampers, to tough materials like ocean waste and discarded rope.
CART RECOVERY AND RECYCLING
The High-Density Polyethylene (HDPE) resin that Rehrig Pacific uses in its carts makes them 100 percent recyclable. This allows our cart manufacturer to create a closed loop system – reclaiming and recycling products at the end of life for reuse in the production of new products.
MANUFACTURING LOCATIONS
With seven manufacturing sites across the United States, Rehrig Pacific has a strategic national footprint that allows for timely production and delivery of new cart orders and lower freight costs. All Rehrig carts are made in the USA. Thousand Oaks carts will be manufactured in Los Angeles and are union made - local manufacturing of the City’s carts reduces greenhouse gas emissions.
Each year, Rehrig Pacific
uses 60 million pounds of
recycled post-consumer
plastic that is diverted
from the waste stream.
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35 GALLON EG
Capacity 35 Gallon
Model 35EG
-
Height 38.50"
Width 18.50"
Depth 24.10"
Load Rating 122.5 lbs.
Carts Per Stack 10 high/1,260 per truckload
65 GALLON EG
Capacity 65 Gallon
Model 65EG
Height 40.58"
Width 26.70"
Depth 28.11"
- Load Rating 227.5 lbs.
Carts Per Stack 13 high/936 per truckload
95 GALLON EG
Capacity 95 Gallon
Model 95EG
Height 43.50"
Width 29.20"
Depth 33.30"
Load Rating 332.5 lbs.
- - Carts Per Stack 13 high/702 per truckload
- - - - Colors are available in all sizes.
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REHRIG PACIFIC CART WARRANTY
Rehrig Pacific provides a non-prorated, 10-year warranty against defects in material and workmanship, which also protects the city of Thousand Oaks and its residents. The warranty does not cover negligence, abuse or normal wear and tear. In the event a warranty claim is submitted, Rehrig Pacific will either repair, replace, or grant credit for defective carts. Repaired or replaced products are warranted for the balance of the original warranty period of the original cart(s) or part(s).
Waste Management has a long-standing partner history with Rehrig Pacific and has successfully utilized their cart warranty when needed. We are confident that Rehrig Pacific will stand behind their product quality.
The product warranty is included on the following pages and can also be found at: www.rehrigpacific.com “HUSKYLITE®” Roll Out Cart Warranty
Rehrig Pacific Company offers a unique full warranty for a period of 10 years. Rehrig Pacific Company warrants that its HuskyLite containers purchased will conform to all applicable specifications, will be free from defects in material and workmanship, and will be fit for the particular purpose intended by the Buyer.
The conditions of this warranty include failure of the cart body, lid, lid attachments, wheels, axle, and all hardware.
Rehrig Pacific Company extends this warranty only to the first purchaser of the HuskyLite containers.
Warranty Coverage Exclusions
This warranty does not cover: (1) use under circumstances exceeding specifications, (2) Buyer or User abuse or vandalism, (3) unauthorized repair or alteration, (4) damage or failure as a result of incompatible, improperly installed, improperly operated, or defective lifting or dumping mechanisms, (5) damage or failure caused by natural calamities such as fire, storm, or high winds.
Rehrig Pacific Company will not be liable for any claims of loss of business, loss of profits, loss of income or any other losses or expense which exceeds the purchase price of the allegedly defective container.
Administration of Warranty
Any component that fails during the 10-year warranty will be repaired or replaced at no cost to the Buyer provided that:
1. Buyer notifies Rehrig Pacific Company in writing no later than the end of the applicable warranty period of the claimed defect;
2. Buyer agrees that Rehrig Pacific Company shall have the right to inspect and test the allegedly defective container;
3. Determination of the alleged failure shall be made jointly in the judgment of the Buyer and Manufacturer;
4. The serial number(s) of the defective container(s) shall be submitted via email to Rehrig Pacific Company using the electronic warranty form. Each serial number must be accompanied by the appropriate warranty code identifying where the failure occurred.
5. Rehrig Pacific Company reserves the right to recycle the defective containers. Buyer agrees to empty, disassemble, and stack containers for shipment back to Rehrig Pacific Company. Rehrig Pacific Company shall be responsible for setting up shipment and the associated freight charges.
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6. Any repaired or replaced component will assume the remainder of the 10-year warranty from the original cart's initial purchase date.
Rehrig Pacific reserves the right to either replace or repair the defective component.
Rehrig Cart Production Facilities
Headquarters: 4010 East 26th Street, Los Angeles, CA 90023 Phone 323 262 51451 Fax 323 269.8506
1738 W 20th Street, Erie, PA 16502 8875 Commerce Drive, De Soto, KS 66018 Phone 814.455.8023, Fax 814.455.3997 Phone 913.585.1175, Fax 913.585.1563 1000 Raco Court, Lawrenceville, GA 30045 7800 100th Street, Pleasant Prairie, WI 53158 Phone 770 339.9888, Fax 770 339 4840 Phone 262-947-3312, Fax 262 947 3355 Waste Management Bins and Roll-off Containers: Wastequip Wastequip FELs are engineered using heavy gauge steel to withstand the stress of continued use.
Standard models feature 12-gauge sides and 10-gauge bottoms, high density polyethylene lids and fully welded in-seams. Wastequip heavy duty models have 10-gauge sides and 7-gauge bottoms for added strength and durability. Containers are also primed inside and outside to reduce corrosion with all containers meeting ANSI safety specifications and dimensional standards.
Wastequip rectangular open-top RO containers are built to withstand the most demanding waste and scrap collection applications. Rectangular roll-off containers meet ANSI safety specifications and dimensional standards and carry the following additional features:
• Heavy-duty, greaseable, fully-welded wheel
assemblies
• 7-gauge rail gussets welded to floor and
cross members
• V-notched weep hole at the bottom of each
side post allows for drainage of liquid and
inhibits rust
• Rust-inhibiting primer inside and outside
• Front sheet bent 90 degrees to allow for overlap
on side wall, adding extra strength to seam
• Rugged tarp hooks and available tarping
systems from Pioneer or Mountain Tarp
protect the load
• Painted in one of several standard colors
using high-quality, low-VOC enamel
• Greaseable rail rollers
Please refer to the following pages for sample images of containers utilized by Waste Management. All requested sizes will be provided for this contract but may not be pictured below.
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Sample Waste Management Containers
1- - 5'10" -
610"
i'T
Sample Waste Management Roll Offs
TO"
20 yd. 40yd.
,.,.,.
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Route Operations
Following are comprehensive details about Waste Management's Route Operations for the services requested by the City of Thousand Oaks.
The number of vehicles required for the collection programs Number Vehicles
Collection Program Collection Vehicle Type R . d equ1re SFD, MFD-1 Garbage Collection Automated Side Loader (ASL) 8 SFD, MFD-1 Recyclables Collection ASL 7
SFD, MFD-1 Organics (green & food) Collection ASL 6
Commercial, MFD-C, MXD Garbage Collection Front End Loader (FEL) 4 Commercial, MFD-C, MXD Recyclables Collection FEL 5
Commercial, MFD-C, MXD Organics (green & food) Collection FEL 1 Commercial, MFD-C, MXD Organics (food) Collection ASL 2 Commercial, MFD-C, MXD All Materials Roll Off (RO) 2
Listing of the routes to be performed arranged by seNice line and material type collected Service Line Material Type Number of Routes
SFD, MFD-1 Collection
SFD, MFD-1 Collection
SFD, MFD-1 Collection
Commercial, MFD-C, MXD Collection
Commercial, MFD-C, MXD Collection
Commercial, MFD-C, MXD Collection
Commercial, MFD-C, MXD
Roll Off Collection
The number of vehicle passes per SeNice Recipient
GarbaQe
Recyclables
OrQanics (~reen/food)
Garbage
Recyclables
Organics (green), (green & food)
All types
8 7
6 4
5 3
2 Three (3) passes per Service Recipient per service day is the Base Service starting point: One (1) pass for Garbage Collection, One (1) pass for Recyclables Collection, One (1) pass for Organics Collection.
As programs evolve, Waste Management will work with Service Recipients to evolve service configurations that will reduce number of total passes required per service day • For example, Recyclables are typically less dense than Garbage, which means the introduction of larger Recycling bins may allow for a frequency (# of collections per week) of Recycling collection that is lower than the frequency of Garbage and/or Organics collection while maintaining the minimum required ratio of Garbage:Recycling weekly service volume.
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All Collection vehicles have one (1) person crews
• Drivers complete daily pre-trip and post-trip vehicle inspections to certify that their vehicle is ready • Drivers take all actions required to safely and efficiently complete services according to their individual routes - including but not limited to On-premises retrieval of carts and bins, opening and closing gates to enclosures and other access points, cleaning up spills they cause, etc. • Drivers confirm service completion via their OBU
• Drivers report service issues (container not out or blocked, repairs needed, Safety concerns, overages, contamination, etc.) via their OBUs
• Drivers will return carts and bins to their location after service • Drivers are required to perform their duties efficiently and courteously How drivers and dispatch will communicate while on route to resolve customer service requests/complaints Waste Management’s Onboard Computer System Dispatch (OCSD) is in-office software connecting dispatch and route management to each driver’s onboard computing system (OCS.) This facilitates route modifications in real-time and communications instantly appear on drivers’ tablets so that any potential for service disruption is eliminated. This enables dispatch and managers to electronically assign service tickets and communicate with drivers for immediate customer issue resolution (e.g., blocked container, late set out, etc.) Further detail is provided in the Vehicles section.
Methods used by drivers to monitor contamination and how this will be communicated to Service Recipients WM Smart Truck℠ Technology has external cameras that capture forward, backward, and side view of service GPS coordinates and links that information to the customer’s address. Data is reviewed by a Smart Truck team utilizing back-office software and if an issue is identified, the customer is notified.
Extensive information is provided in the Vehicle section.
The material type each vehicle will collect
All collection vehicles can collect all materials. Collection contents will depend on route assignments.
Approach to conducting annual route audits to verify the service levels and Service Recipient billing is 100 percent correct Audits
Waste Management proposes an annual Full Field Audit of all active accounts in the City and one annual Parcel Data Analysis Audit, including a Canceled Customer Audit, which compares active and canceled accounts to the County Assessor’s Parcel Data. By completing both audits, Waste Management and the City can be sure to verify service and billing for active accounts and verify the accuracy of cancelled accounts year over year. In addition, we propose to complete one Desktop Billing Review approximately 6 months after the Full Field Audit to confirm that any billing corrections that were made following the major audits remain in effect. Following are descriptions of the three audits proposed.
Full Field Audit
This is a physical audit of all routes during normal collection.
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• Targets Single Family Residential, Multifamily and Commercial Collection Routes • Auditors note collection, container size, container color, quantity of containers and container condition, label condition and whether there is room for additional recycling or organics containers for multifamily and commercial premises
• A dedicated data entry team analyzes WM Service Information in our internal billing system (MAS), route information and actual observations of auditors while on route to confirm account information is accurate in the system and customers are billed accurately • The City will be provided a summary of accounts identified, next steps by category, and a timeline for account changes or set up as applicable
• The data entry team assigns tickets to the Operations team to complete site checks, container removals, exchanges, or repairs as needed
• Notice is sent to customers identified as needing changes to their account within the system • If residential properties are observed receiving service without payment, the data entry team will use an outside database to determine each residence’s current property owner and any recent change of ownership
• These properties will be sent a notice explaining the audit, mandatory service, available services, account set up and may be back billed for services received without payment • Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Parcel Data Analysis Audit (PDA)
This audit identifies customers not paying for services rendered, including bank owned and/or vacant properties.
• Targets Single Family Residential Homes
• Comparison of County Parcel Data to WM Service Information in our internal billing system • Residential parcels without an active account are compiled in to a list of suspects • Auditors physically observe collection services all suspects and note the accounts as follows:
o Receiving services
o Number of carts on site by commodity
o Not receiving services, occupied carts on site
o Not receiving services, occupied no carts on site
o Vacant
• A dedicated data entry team researches each account using an outside database to determine each residence’s current property owner and any recent change of ownership • Using auditor observations, system information and ownership data found in the third party database, accounts are categorized as follows:
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o Receiving services without an active account – residents are notified of mandatory service in writing, an account is set up and potential back billing for services received without payment o Same owner written off due to bad pay – carts will be removed o Occupied carts on site – A list will be provided to the City for Code Enforcement action o Occupied no carts on site – A list will be provided to the City for Code Enforcement action o Bank owned – account will be noted
o Vacant – account will be noted
• The City will be provided a summary of residents identified, next steps by category and a timeline for account set up
• Accounts are noted with an audit specific code for tracking and reporting purposes The Customer Service Center is provided with audit specific talking points and a list of customers impacted to ensure timely and accurate information provided to customers should they contact us for more information
Cancelled Account Audit (PDA 2.0)
This is a system audit of all residential accounts to identify customers opting out of mandatory service.
The full system audit of all cancelled accounts within the City of Thousand Oaks library will verify that each residence has an active waste and recycling account consistent with the City’s Municipal Code regarding Mandatory Collection.
• Targets Single Family Residential Homes within the City of Thousand Oaks library with a cancelled account
• Waste Management identifies inactive residential accounts that were formerly active billing accounts
• An outside database is used to determine each residence’s current property owner and any recent change of residence ownership
• The City will be provided a summary of residents identified and a timeline for account set up • Addresses receiving service without payment will be set up with current owner information obtained through the outside database
• Owners will be notified in writing that service is mandatory and that Waste Management will be establishing an account going forward
• The notice will include a summary of current services and a Customer Service telephone number, email and website will be provided
• Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Billing Desktop Audit
This System Audit of all Accounts will Confirm All Services are Billed Correctly According to the City Approved Rate Sheet. A dedicated data entry team pulls a list of services rendered and billed amounts for all accounts within the City.
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• All billed amounts are analyzed for accuracy
• The City will be provided a summary of corrections identified, next steps by category and a timeline for account changes or set up as applicable
• Notice is sent to customers identified as needing changes to their account within the system • Accounts are noted with an audit specific code for tracking and reporting purposes • The Customer Service Center is provided with audit specific talking points and a list of customer’s impacted to ensure timely and accurate information provided to customers should they contact us for more information
Thousand Oaks Route Operations
For SFD and MFD-I Collection as well as Commercial, MFD-C and MXD Collections our approach is to offer “bundled service” customized for residential or commercial services. Below are the details for specifications mentioned in the RFP.
Service Delivery –Collection service is provided as a “bundled service” that includes collection of garbage, recyclables and co-collected green/food waste. Each customer will have all three lines of material collected weekly and separately from each other one time per week, on the same day of the week, throughout the year, for the term of the Agreement. Service days will be Monday through Friday, and Saturday for Commercial customers, except during weeks when holidays fall on a weekday. During such weeks, service scheduled for days following the holiday will be delayed by one day with regular Friday service being completed on Saturday.
Routing – Waste Management will use its proprietary eRouteLogistics software to design individual routes for each line of material to be collected that will optimize efficiency and diversion of recyclables and organics. As Waste Management Outreach and Education efforts focused on increasing diversion achieve continuing success, eRouteLogistics will allow us to easily rebalance routes according to the relative volumes and tons of each material type.
Delivery to Disposal/Material Consolidation Site
Once a SFD/MFD-I or Commercial/MFD-C/MXD collection vehicle has collected a full load, it proceeds directly to the SVLRC to dump. The following actions occur:
• Automated Side Loader (ASL) or Front End Loader (FEL) weighs in at the site Scalehouse – tare weights will be on file after the very first load from the new vehicle is dumped • Truck number, route number, weigh, material type and date are recorded for tracking and reporting purposes
• ASL/FEL proceeds to appropriate dumping pad where it discharges its load • ASL/FEL returns to Thousand Oaks if route has not been completed • ASL/FEL returns to GI Collection Operations yard if route has been completed and driver conducts Post-trip Inspection
Service Verification – At designated “end of route segments” on the route, the driver uses their OnBoard Computer to verify that all customers in the completed route segment have been serviced. The information is automatically uploaded to Waste Management’s Service/Customer Information system, AR001734
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MAS. If there are any accounts that were not serviced due to reasons cited above in the NonCollection section or for other reasons, they were noted by the driver at the time of Non-Service.
Our Route Management Systems
Operational Efficiency at its Finest
With more purchases being made electronically, many of us have started tracking the status of our deliveries online, and for the first time, we have had visibility into the complex logistics behind each shipment. When we are anxious to receive a package, we watch every stop from the point of intake, to transfers at regional distribution centers. Just as we depend on mail carriers to deliver packages on time, Thousand Oaks depends on Waste Management to collect waste and recyclables safely, efficiently, and on time.
Behind the scenes, we meet these customer expectations with the help of our state-of-the-art technology and software. Our entire fleet is equipped with an onboard computing system (OCS) – touch screen tablet technology that enhances real-time route management and communication between our operations and customer service teams. Through OCS, we use eRouteLogistics® software to build and maintain our routes and Plan Versus Actual (PvA) technology to manage collection routes in real time.
In addition to confirming material is collected on time with fewer missed collections, our route management systems benefit Thousand Oaks through:
• Operations Efficiency: Designing and utilizing the most efficient route means lower cost for customers, less wear and tear on streets, and the ability to avoid heavy traffic patterns. • Environmental Savings: Operational efficiencies gained through our routing process have immediate positive effects on the local environment. Fewer miles driven means reduced greenhouse gas emissions.
• Safety Improvement: Routes are planned in line with company safety policies and protocols.
Our routes accommodate traffic patterns and traffic flow, as well as avoid high pedestrian traffic hours at locations such as schools, playgrounds, and parks. eRouteLogistics®: Routing Software that Reflects Real-Time Developments Waste Management has designed procedures and protocols to enforce restrictions on collection hours.
We utilize eRouteLogistics® to develop, manage, and modify routes, and to enforce restrictions on collection hours as they are designed. For the City we will optimize our routes in zones A-D , Monday – Saturday between 7:00 a.m. and 5:00 p.m. We can do this by defining a start and end time for each route and up to two allowed start and end times for each customer location. We can use those start and end times not only to enforce regulations, but to also avoid peak traffic and serve the customer at the exact time they want.
The software is used daily by our operations team to ensure that each route is well-maintained and adjusted to reflect new developments and changes in service levels, customer counts, and traffic patterns.
We design some routes to use a scout vehicle. A scout vehicle is a small vehicle that accompanies the collection vehicle to assist in retrieving bins from challenging locations. This reduces the risk of damaging customer property and the risk of injury to our drivers or the public.
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The eRoutelogistics program uses specialized software and a process analysis that bases routing and rerouting on:
eRoutelogistics displays customer locations in a user-friendly map through a variety of coloring and labeling options and allows users to visualize existing and future routes. Updated in near real-time, eRoutelogistics enables our route managers, drivers, dispatchers, and customer service representatives to resolve any questions or concerns our customers or municipal partners may have concerning routes.
This web-based application integrates with our billing and customer database, Mid-Atlantic Services (MAS). MAS provides daily updates to eRoutelogistics to capture new customers and service level changes. eRoutel ogistics features mapping capabilities supported by Microsoft's Bing Maps technology.
Mapping is automatically updated via Bing Maps to reflect road changes and new community developments.
Plan Vs. Actual Technology: Serving You Better by Managing Route Progress in Real Time Using our Plan Versus Actual (PvA) technology, route
managers and dispatchers can track every stop on the route virtually. By following the same route order every service day, we create consistency in service and increased customer satisfaction. PvA software displays how closely the driver followed the route, where there were delays of more than 10 minutes, and where the driver had to deviate from the route.
Coaching consistency is important, and our general goal is to run the route at least 90 percent as designed.
The graphic to the right shows the PvA tracking for an actual route in the City of Thousand Oaks. A route order is typically denoted by blue squares (representing each account on the route). The order in which stops are serviced is denoted by the orange squares (based on when the driver "statuses" the stop, meaning, completed the pick-up).
The driver updates the status of each container as it is collected. That route information is shared almost instantly with the customer service center, so when a customer calls, our customer service representatives know what has happened on the ground. This helps the route manager track down disputed calls and helps the driver eliminate missed pick-ups.
More Accurate Commercial Services
Commercial settings can be challenging to service. Often times, business addresses and container locations do not match.
Screenshot of new stops (white numbers)
added to driver's tablet by the route manager.
eRouteLogistics features mapping capabilities
supported by Microsoft's Bing Maps technology.
Mapping is automatically updated via Bing Maps
to reflect road changes and new community
developments.
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Using a link to the in-truck computer tablet, the route manager can overlay the driver's route onto Bing aerial maps, to identify the commercial customer's account location versus where the container is located on the property. This can assist drivers to avoid missed pickups in confusing settings.
Real Time Flexibility for On-Time Collections
We know not every day goes smoothly. Traffic can slow a driver on their route. A driver gets sick and the route still needs to be serviced. Route managers and dispatchers can take a portion of a route, or an entire route, divide it up among other trucks, and seamlessly drop those stops onto the other drivers' tablets. This puts the customer first, allowing us to quickly react to all situations. Additionally, route managers and dispatchers have access to each
driver's tablet and can track how many stops are on their route and progress to completion.
While sitting at their desk, our operations team can see where our trucks are located, the stops already completed, and the day's work left to be collected. By dropping an electronic ticket on the map, the software pinpoints the location of the issue and gives our operations team the tools needed to re-route the work to the nearest truck.
Our drivers will know Thousand Oaks and they make certain you receive excellent customer service. With the help of our route management technologies, our drivers, route managers, and customer service team work together to meet your service expectations of on-time collections delivered in a safe and efficient manner day-in and day-out.
Our business processes use fully integrated information systems and vetted field service technology— including onboard computing, GPS, digital image capture, video recording, and container RFID—to deliver timely, complete, and efficient service.
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City of Thousand Oaks - Request for Proposals
Vehicles
A listing of the Proposer's collection equipment and all accessories by type, model, year of manufacture, and anticipated remaining useful life, as of the date of the inventory
Waste Management Vehicles for the City of Thousand Oaks Qty
24 9
2 Type Make Model
ASL Autocar ACX
FEL Autocar ACX
RO Autocar ACX
Year
2022
2022
2022
Useful
Life
8-12
years
8-12
Years
8-12
Years
Fuel
CNG
CNG
CNG
Size Axles GVWR
39 yd 4 62k
40 yd 4 62k
40yd 3 62k
CA Max
Weight
56k
56k
53k
Load
Cap.
10 T
10 T
12 T
Curb To
Curb
Turning
Diameter
61.60 ft
61 60 ft
68.12ft
#Collection
Compartment
s
N/A
As new collection vehicles are to be provided, delivery guarantees by manufacturers shall be included in the proposal for all new equipment to be provided to the City;
Our manufacturer's commitment letter is provided at the end of this section.
Vehicle fuel type, size, number of axles, gross vehicle weight, maximum load capacity, fuming diameter, number of collection compartments, for all collection vehicles (front loader, side load, rear load, single-body, split-body collection, regular compactor, small compactor, pup trucks, etc)
All required information is listed in the table above and further details are provided later in this section.
Identify vehicles which will be used to service MXD and other service recipients with access restrictions.
Pick-up sized Scout vehicles move single bins from Customer site locations that regular Collection vehicles cannot access - such as narrow alley, subterranean locations, etc. - to accessible locations on or near Customer properties so that regular Collection vehicles can provide service After service, the Scout vehicle moves the bin back to its original location. There are approximately seven (7) Thousand Oaks Customers that require Scout support today.
With the addition of MXD complexes in the future, Waste Management expects this number to increase.
How Proposer's collection vehicles will reduce air emissions, and reduoe wear and tear on the City's streets All Collection vehicles for this contract will be powered by Renewable Natural Gas (RNG). Use of RNG means that the Thousand Oaks collection fleet's Carbon Index will be at or near zero.
All routes will be planned using Waste Management's proprietary eRoutelogistics® program that will optimize efficiency and minimize miles driven.
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The advantages and disadvantages of the type of vehicle chosen (particularly with regard to noise, emissions, and the impact on the City’s roads)
In addition to the reduced greenhouse gas impacts, our natural gas-powered vehicles are reliable, efficient, and operate at reduced noise levels from their diesel equivalents, more than 10db lower on average.
With four axles, our ASL and FEL trucks spread the weight of the vehicle and load over a greater contact surface area, resulting in less pressure per square inch than trucks of similar design and purpose but with only three axles. As a result, our ASLs and FELs are able to turn in a tighter radius, with less scrub and less wear to the roadway.
How the Proposer will use technology, such as GPS and cameras, to track and monitor collection and contamination. Identify the proposed technology brand to be used
All our Collection trucks are equipped with on-board technology allowing communication of customer needs and service completions in real time. Currently vehicles serving our Commercial customers are equipped with high speed camera systems that combine with GPS data to identify issues with the materials we collect. This information helps us to ensure that our customer’s needs are met, and that we can drive changes as needed to ensure that all materials (MSW and Recyclables) are being disposed of properly. See below for more information regarding Waste Management’s on-board Operations and Service technology, DriveCam and Smart Truck. Details about Collection Vehicle on-board technology are provided below at length.
The appearance of the vehicles including the color and information to appear on the outside of the vehicle; Photos of the vehicles for use in Thousand Oaks are provided in this section.
Vehicle maintenance program, including response / replacement / repair time for vehicles on route Our maintenance program is described in detail in this section.
Average Response/Replacement/Repair time for Road Calls is approximately one hour.
The schedule for maintenance and cleaning of the vehicles Vehicles are washed at intervals of not less than once per week.
Our vehicles are maintained through a comprehensive program of increasing levels of maintenance based on both hours of operation and miles traveled. All aspects of our vehicles are inspected and serviced at frequencies required to achieve the highest levels of “uptime,” the lowest levels of “downtime,” ensuring that we meet or exceed the expectations of the manufacturers, our shareholders, and our customers. These inspections include the mechanical systems, paint, body, signs and cab interiors.
Vehicle breakdowns or on route issues are communicated to our maintenance teams in real time using our onboard routing and communication systems. All new vehicles are also equipped with advanced telematics that often time allow us to be aware of maintenance and equipment issues BEFORE there is a breakdown or delay. In the event of a breakdown our teams’ response is driven by these priorities: the safety of our driver and the public, minimization of the time our vehicle is “down” and delays to service our customers. Our current programs do not allow for any downtime as acceptable, but instead categorize them as either preventable or non-preventable. Preventable downtime is any when the causal factor is AR001739
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City of Thousand Oaks - Request for Proposals
with the driver, the equipment, the maintenance, or the manufacture. Non-preventable downtime is any when the causal factor is weather, a third party, or a factor outside of our control or influence.
Fueling
At our Collection Operations Yard located in Simi Valley, we have installed a "state of the art" CNG fueling system to "slow fill" of our trucks fuel tanks to achieve maximum "saturation" which in turn provides a full day of operation without the need to refuel midday. Our CNG supply chain ensures that all the CNG consumed by our vehicles in California is RNG.
I This means that the Carbon Intensity of our Thousand Oaks fleet is near or at zero.
Shop Capabilities
Maintenance Technicians at our Simi Valley location are trained and equipped to service our Collection vehicles throughout that vehicle's useful life. From minor repairs and schedule services such as oil changes, lubrication, adjustments, tires, brakes, and engine maintenance the Waste Management team working for Thousand Oaks is prepared to keep this fleet fully functional. In addition, the Simi Valley Shop is one in a network of WM shops across all of Southern California and the resources of that network are available to the Simi Valley team at a moment's notice. From El Cajon, to Sun Valley, to Fresno, a team of over 400 maintenance professionals, at 24 locations act as one team to ensure that our fleet is road ready, every day.
State-of-the-Art Vehicles with IndustryLeading Technology Waste Management and its affiliates currently
operate the largest fleet of natural gas heavyduty vehicles in California and, through experienced personnel and advanced
technology, we design routes in the most
complicated urban environments. Over the last
three decades we have refined how we route,
but our goals are unchanging: compliance with
regulations, efficiency, service, and safety.
With more than 32,000 collection and support
vehicles on the road throughout North America,
Waste Management trucks are a familiar sight
and one of the most visible symbols of our company. Our state-of-the-art fleet - navigating your City - assures Thousand Oaks is provided safe, quiet, efficient, and environmentally friendly collections.
All of our vehicles are fully enclosed and designed to be leak-proof with self-contained mechanisms to compress the material collected. The vehicles are painted in a uniform color and are easily identifiable as they adhere to specific branding guidelines. Vehicles are marked with unique unit identification numbers on both sides and the rear. We maintain detailed records of each collection vehicle and all vehicles are meticulously maintained for a clean and orderly appearance, as well as good working condition.
All Thousand Oaks' residential ASL (automated side load) and Commercial FEL (front end load) vehicles are four-axle trucks that operate on Renewable CNG They are all single collection compartment vehicles and additional specifications follow.
D I Technical Proposal I 123
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TYPE OF VEHICLE: AUTOMATED SIDE LOADER
Materials Collected
MSW, Recycling, Organics
Number of Axles
4 Gross Vehicle Weight
57,500 lbs.
Maximum Load Capacity
40 cubic yards
Turning Diameter
61.60 feet
Type of Fuel
Renewable CNG
Number of Collection Compartments
1 Service Procedures
Services containers with mechanical arms that lift and tip contents into the body of the truck. Operated by the driver - on right hand side of cab - with controls inside the cab.
Crew Size - One (1) Driver
24 ASL vehicles would be used for the City of Thousand Oaks.
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 125
TYPE OF VEHICLE: FRONT LOADER
Materials Collected Turning Diameter
MSW, Recycling, Organics 61.60 feet
Number of Axles Type of Fuel
4 Renewable CNG
Gross Vehicle Weight Number of Collection Compartments
57,500 1
Maximum Load Capacity
40 cubic yards
Service Procedures
Services dumpsters with two forks on the front of the truck that lift and tip contents into the body of the truck. Operated by the driver with controls inside the cab.
Crew Size – One (1) Driver
9 SFEL vehicles would be used for the City of Thousand Oaks.
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TYPE OF VEHICLE: ROLL OFF
Materials Collected Turning Diameter
Services 10 to 40 yard roll off
containers
68.12 feet
Number of Axles Type of Fuel
4 Renewable CNG
Gross Vehicle Weight Number of Collection Compartments
54,000 lbs. 1
Maximum Load Capacity: 10 to 40
cubic yards/66,000 lbs.
Service Procedures
Services roll off dumpsters using hydraulic lift and a cable with hook attachment. Can be controlled by driver inside or outside of the cab.
Crew Size – One (1) Driver
Two (2) Roll off vehicles would be used for the City of Thousand Oaks.
The two main components to environmentally responsible vehicles are emissions and route efficiencies. All collection vehicles are CARB compliant alternative fuel trucks which help to improve air quality and reduce GHG emissions leading to cleaner and quieter neighborhoods. We are also consistently monitoring our routes for operational efficiencies which allow us to optimize travel and increase the quality of our service.
Below are some of the sustainable technologies that our collection vehicles are equipped with to help reduce air emissions and reduce wear and tear on the City’s streets:
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Waste Management’s industry-leading onboard technology minimizes the environmental impacts of our collections while maximizing reliability and efficiency. From our advanced onboard computing system that streamlines communication, to our eRouteLogistics® mapping and routing software with real-time GPS, to our onboard digital cameras, to trucks powered by
cleaner and more cost-effective natural gas - a
partnership with Waste Management means that
Thousand Oaks receives the latest advancements in
always-evolving industry technology.
A Mission to Near-Zero Fleet Emissions
Waste Management has long been a leader in the
development of natural gas vehicles, investing more
than $1 billion in assets and infrastructure in the past decade. It began in 1990, when Waste Management
pioneered the development of trucks powered by
natural gas. In 2007, we made a commitment to
reduce our fleet’s carbon dioxide emissions by 15
percent by 2020. To achieve this goal, we began
transitioning to cleaner vehicles and fuels, as well as minimizing the number of miles our trucks travel each day. As a result of these focused efforts, we achieved our goal in just four years - by 2011 - and we are now working toward a new target to reduce emissions associated with our fleet 45 percent by 2038, against a 2010 baseline. From 2010 through 2017 we have reduced fleet emissions 28 percent.
For more than two decades Waste Management has operated the largest heavy-duty natural gas truck fleet in North America with 7,944 natural gas collection vehicles in operation today – 80 percent of the trucks we purchased in 2017 are fueled by natural gas. We support this fleet with fueling capabilities at 132 fueling stations, 25 of which are open to the public, across North America. Waste Management’s long-term and ongoing investments in our natural gas fleet support our efforts to create a near-zero emissions collection fleet.
Compressed Natural Gas (CNG) Trucks: Cleaner, Quieter, and Cost-Effective Waste Management is proud to service Thousand Oaks with an entire fleet of vehicles run on renewable compressed natural gas (CNG). CNG is a fuel used in place of gasoline or diesel that when combusted produces fewer undesirable gases than gasoline or diesel, resulting in improved air quality emissions.
In fact, CNG trucks emit nearly zero particulate emissions, reduce greenhouse gas (GHG) emissions by 15 percent, and cut smog-producing NOx emissions by 50 percent compared to the cleanest diesel trucks. In another effort to improve air quality, the
engines automatically turn off after five minutes of
idling to further reduce emissions and conserve
fuel. CNG engines run much quieter than diesel
trucks – many customers have commented that
they cannot even hear our quieter CNG trucks
coming down the street.
While our “last generation” natural gas engine cuts smog-producing nitrogen oxide (NOx) emissions by up to 50 percent compared to the cleanest diesels, our near-zero-emission natural gas engine (ISL-G “NZ”) is the cleanest heavy-duty machine ever certified by the California Air Resources Board (CARB). Waste Management helped pioneer this engine with Cummins, and it now provides a 95 percent reduction in NOx For every diesel truck we replace with natural gas we
reduce our use of diesel fuel by an average of 8,000
gallons per year along with a reduction of 14 metric tons of greenhouse gas (GHG) emissions per year - the equivalent of a 15 percent emissions reduction per truck.
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On-Road Fleet
Emissions Reductions
[percent reduction in MTC02e emissions)
50 40
30 20
10 0
45¾
:: .......
2 ~· ...... ~ ....... l ... l
2014 2015 2016 2017 2038
GOAL
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 128
emissions compared to the current NOx standard and a 93 percent reduction in NOx compared to the latest diesel engine technology. Additionally, the new engine is already certified at 16 percent below the current GHG emission standard and is 12 percent below the 2027 standard. Moreover, our use of 100 percent renewable fuel means that our Thousand Oaks fleet carbon intensity rating is at or near zero.
Driving Fewer Miles
Efficient logistics are an effective way to reduce fleet emissions. The logic is simple: a more efficient route means fewer miles traveled, and that translates into reduced fuel consumption and associated emissions.
Since 2017, Waste Management’s fleet has reduced miles driven by two percent, which equates to an approximate 8.9 million fewer miles a year. Optimizing routes not only reduces our environmental impact, but also increases the quality of service. As we have driven fewer miles, we have improved the number of stops missed for both commercial and residential customers.
The eRouteLogistics® software described in the previous section illustrated the way we accomplish driving fewer miles.
Technology at Work for Thousand Oaks
You do not have to look hard to find innovation in the automobile industry. Auto advancements in the past 30 years are countless - antilock brakes, airbags, back up cameras, blind spot detection, GPS navigation, just to name a few. Although the appearance of your car may change based on current trends, each technology innovation has a clear purpose and function.
Just as your personal vehicle has progressed, so have Waste Management vehicles. Our fleet’s technology needs are specific to the services we perform, requiring us to custom develop and implement advancements based on what matters most to Waste Management - our partners and customers and our ability to deliver safe and efficient collection services with outstanding customer service.
AR001745
Most Cost Effective
NOx Emissions
Reductions
When comparing the cost per t on of NOx
reduction, natural gas refuse trucks are:
2 6 % more cost effec, ive lh,m diesel
. W ASTI! MAN AOl!Mll!N T
per bof ~Ox
Natural Gas
Tecrrology Cost $300,000
r-1" NOx Reduced
~ 2,1411bs
Diesel
Technology Cost
NOx Reduced
$270,000
1.~17 lbs
Ir 2J1 5, a revolutionary natural gas engine was :ertified by the US EPA and CARB :o a level 90% be ow the EPA's current exraLst standard. Trese calculaticns assume :he full cost to deploy the cleanest commercially available trucks for each fuel type .
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City of Thousand Oaks - Request for Proposals
The Power of Our People and Technology
State-of-the-art trucks alone are not enough to meet expectations. Through our comprehensive operations framework, Service Delivery Optimization (SDO), we harmonize the technology used onboard our trucks with our logistics management processes, and the skills of our drivers. With technology, processes and people working in sync, we are able to maximize safety, customer service, and efficiency while collecting City routes.
+
Onboard Computing System Provides RealTime Driver Feedback Our fleet of trucks for the City is equipped with
our onboard computing system (OCS), which
enhances communication between our
+
operations and customer service teams. OCS
replaced paper route books with electronic route
sheets that are updated in real time. Collection
drivers see all stops and service tickets on their
touch screens, which can be updated remotely
and in actual time by our route managers and
dispatchers. Drivers use their OCS to log
completion of each service performed.
OCS is also a key tool for noting and
communicating route exceptions such as blocked
containers, extras, and contamination. Each exception
has a designated code. Drivers log the appropriate
code at the time of collection and have the option to
add supplementary notes. If OCS becomes
unavailable, our drivers use a traditional paper route
sheet to perform scheduled collections and manually
enter routing exceptions. The primary benefits of OCS are:
• Service exceptions: When a driver encounters a
condition that prevents providing service or requires
a service beyond emptying a container, such as
removing extras and noting contamination, he or she
touches the "service exception" button. Drivers can
touch the exception button on the customer order list
-- MAXIMUM
SAFETY,
CUSTOMER
SERVICE &
EFFICIENCY
or from the customer order detail screen, which triggers an "exception" pick list on the display.
Drivers touch the role containing the appropriate service exception.
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• Proactive Customer Communication: Drivers document any issues associated with attempting to service the customer account, including carts not being out, blocked access or ancillary pickups.
This allows us to proactively address issues with our customers and prevent inconveniences, such as a missed collection.
Our OCS is complemented by the following industry-leading software and technology for real-time routing and dispatch communication:
Technology Function
eRoutelogistics® Mapping and routing
software system used to
develop and modify routes
Plan Versus Software that plots planned
Actual (PvA) route versus actual route
Technology status
Onboard In-office software
Computer System connecting dispatch and
Dispatch (OCSD) route management to driver
ocs
Benefit
✓ Takes into account traffic patterns in the
community, vehicle capacity, location of
disposal sites, and travel times to create the
most efficient routes possible to provide the
best value to the customer
✓ Fully integrated with our billing and customer
database, Mid-America Systems (MAS), to
capture new customers and service changes
✓
✓
✓
Identifies routes that may be running behind
typical schedule that customers are
accustomed to, enabling Waste Management
to proactively redistribute routes to prevent
missed or late pickups
Route modifications are made in real-time
and instantly appear on drivers' tablets so that
any potential for service disruption is
eliminated
Enables dispatch and managers to
electronically assign service tickets and
communicate with drivers for immediate
customer issue resolution (e.g., blocked
container, late set out, etc.)
DriveCam®: Utilizing Technology to Help Create Safer Streets One of our safety technology innovations is DriveCam®, a coaching tool that allows us to see and talk through the safety issues drivers face each day. Each truck cab is equipped with a forward-facing camera constantly recording everything that happens. Whenever there is a sudden movement, such as hard braking, swerving, or a collision, the camera automatically saves a 12- second section of video. Once an event is captured, information is sent to Waste Management route managers for performance coaching with the driver.
Drivers also can manually start the camera if they witness a potential crime - making it an invaluable tool for our Waste Watch® program, which formally teaches Waste Management drivers how to observe and report suspicious activity or an emergency situation to law enforcement.
Recorded events also help us appreciate the many ti mes that our drivers avoid collisions through using proper defensive driving techniques. We believe our investment in DriveCam has contributed to reducing our reported vehicle accidents by almost 80 percent since 2005.
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WM Smart Truck℠ Technology: Commercial Collection Made Smarter As the industry leader in developing innovative technology to improve our customers’ experience, Waste Management has unveiled the WM Smart Truck℠ - a proprietary autonomous service data collection platform that makes commercial collection smarter, safer, and more efficient while improving service quality.
Smart Truck documents service data and customer setout behavior through sensors and onboard cameras to provide real-time service verification and overage and contamination recognition. Data collected on route, which includes GPS mapping and photo and video documentation of service, is reviewed by a Waste Management audit team. If an issue is identified, such as contamination or overage, the customer receives a notification based on customer communication preferences. Additionally, Smart Truck assists with safety and beautification efforts through identification of unsafe and/or unsightly containers by physical address for proactive repair or replacement.
Waste Management is at the forefront of developing and implementing sustainable technologies that are revolutionary in the environmental services industry, and Smart Truck is the latest in those continual efforts.
The Benefits of Smart Truck
• Smart Truck maximizes safety by automating
processes that keep our drivers in the cab so they can
focus on the task at hand while constantly monitoring
their surroundings.
• Smart Truck provides better service with more
transparency using GPS and dedicated cameras to
photograph every container serviced for improved
customer experience through proactive communication.
• Smart Truck improves waste-related decision-making. Awareness is the first step to behavior change. Using pictures or video, Smart Truck technology notifies the customer of trash overages, contamination, and container issues to help increase efficiencies and reduce costs. • Smart Truck enhances community aesthetics. Images and videos allow us to proactively identify service opportunities such as containers that need repair, graffiti that needs to be removed, and overflowing dumpsters that need to be addressed.
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EXPECT MORE
FROM YOUR
ENVIRONMENTAL
SERVICES PROVIDER
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City of Thousand Oaks - Request for Proposals
How Smart Truck Technology Works
External
cameras
capture
forward,
backward,
and side
view of
service
+
GPS
coordinates
and links
service to
the
customer's
address
Tested and Proven in the Field
+
At Waste Management, we place our customers at the center of what we do every day, which is why we asked our customers what would make their service experience easier and smarter. Smart Truck technology is a well-thought-out enhancement to our existing, industry-leading onboard technology - developed with careful consideration of our customer's needs and tested and proven in the field with real life customer experiences. Following are questions we received from customers during initial testing.
How does Smart Truck technology improve customer service? The technology frees the driver to have a singular responsibility: collection service excellence. Drivers will no longer have to leave their trucks to photograph container
overages or contamination. Smart Truck
technology also adds another layer of
service quality for customers by
automatically recording issues such as a
damaged container, missed service, or
blocked containers, allowing for a timely
service response.
In 2019, Waste Management commercial trucks in
Northern California were outfitted with Smart Truck
technology. Within the first three months, contamination incidents decreased by as much as 89 percent and
overage incidents decreased by as much as 54 percent
as a result of near real-lime education and
communication courtesy of Smart Truck technology.
What happens when Smart Truck technology detects a service issue? A dedicated team of specialized, back-office auditors review the images from each route daily. They look for a variety of conditions, including overfilled containers, contamination, damaged containers, graffiti, recorded service levels, and more. Depending on the issue, a repair ticket is created, or a notification is sent to the customer. If a container is overfilled or contaminated, the customer will be notified, and a charge will be applied as permitted by the service contract. If a container needs maintenance, repair, and/or replacement, the team will send a ticket to our operations team for action.
How are customers notified? Currently, customers are notified of overages and contamination via email or phone within 24 to 36 hours of service. In the future, they will be contacted through their preferred channel of communication (email, text, or phone), which they can specify online at wm.com/us/mypreferences. Customers may receive additional proactive communications, such as a call or email from their Account Manager, with recommendations to right-size equipment that may result in reduced costs.
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What happens if a customer disputes an issue identified by a Smart Truck? We will work with customers to resolve any concerns and disputes. The starting point is access to an image that can be viewed by both parties. Our account managers are focused on providing solutions.
They will work collaboratively with our customers and operations team to identify opportunities for improvement and the solutions needed to maximize service efficiency. Our goal is to identify right-sizing opportunities, so customers receive the appropriate service based on their waste generation. Smart Truck technology provides a daily audit system that allows us to provide consultative services through technology.
~ ~
~ - I w_ , p:. •
- ..... -~ .
Smart Truck technology
All Waste Management front load commercial collection vehicles are equipped with WM Smart Truck technology. WM Smart Truck technology refers to our proprietary technology designed to improve customer service. A WM Smart Truck validates service by leveraging GPS mapping and dedicated cameras to photograph or video every bin or cart serviced. This technology will allow us to provide cities and customers important service data to make informed decisions to improve their service experience, including but not limited to:
• Proactively communicate service information via customers' preferred channel of choice: phone, text or email
• Provide pictures to educate customers about contamination, recycling and right-size service offerings
• Identify service opportunities resulting in better customer experience D I Technical Proposal I 133
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• Maximize technology to provide safer operations for our drivers and communities This advanced technology passively gathers data to share with customers and the City. Images provide a reference point to help all parties understand a service, safety or sustainability opportunity. WM Smart Truck captures images (still and/or video) of containers, waste and recycling materials and events related to service. These images help educate customers, improve service accountability and illustrate to the communities we serve how well their businesses are recycling.
WM Smart Truck enables Thousand Oaks businesses and residents to partner with Waste Management to increase their knowledge of waste diversion and recycling participation. The Smart Truck documents overloaded containers and contamination (non-recyclable material in recycling containers) as well as validates service levels. Communities can use this data to develop programs to increase diversion, improve recycling participation, and identify overloaded containers that might cause litter.
Clearly documenting route exceptions
Among its many benefits, Onboard Computing is a key tool for noting and communicating route exceptions such as "no can out," blocked containers, extras and contamination. Each exception has a designated code. Drivers log the appropriate code at the time of collection and also have the option to add supplementary notes and photo images. This documentation is often shared with customers to help facilitate resolutions and confirm service delivery.
Addressing unplanned events to maintain on-time collections In-office, dispatch and route management staff proactively address unplanned events with Onboard Computing System Dispatch (OCSD). Traffic can slow a driver on their route. A sick driver's route still needs to be serviced. Route managers and dispatchers can take a portion of a route, or an entire route, divide it up among other trucks, and seamlessly drop those stops onto the other drivers' tablets. This puts the customer first, allowing us to quickly react to all situations.
Data-driven performance and safety coaching
One of our most recent safety innovations, DriveCam, allows us to see and talk through the safety issues drivers face each day. Each truck cab is equipped with a forward-facing camera constantly recording everything that happens. Whenever there is a sudden movement, the camera automatically saves a 12- second section of video. The videos are reviewed with the driver to improve safety.
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The appearance of the vehicles including the color and information to appear on the outside of the vehicle; All Waste Management collection vehicles will meet Waste Management Corporate identity standards – white cab and green body. Waste Management corporate logos will be affixed to the outside of the doors and body of the trucks, like those pictured throughout this response. Photos were provided earlier in the section.
Vehicle maintenance program, including response/replacement/repair time for vehicles on route Preventive Maintenance to Keep Vehicles and Equipment Safe Waste Management has a comprehensive Preventive Maintenance Program for vehicles and equipment.
Disciplined adherence to the program and associated tasks helps us reduce breakdowns within our fleet and provide Thousand Oaks with safe and efficient services.
Our program establishes a systematic procedure to
minimize all vehicle and equipment failures by monitoring the current conditions and correcting defects before they develop into safety concerns or costly repairs.
Our maintenance team performs regular quality control
audits and self-inspections for compliance of our
maintenance programs, enabling us to identify areas of
improvement and correct deficiencies. Our Preventive
Maintenance Program complies with all applicable state and federal requirements, and includes:
Preventive Maintenance Intervals: These intervals are based on vehicle or equipment utilization by hours and/or days. Intervals are increased in the frequency in areas where severe operating conditions exist, such as extreme temperatures, poor road conditions, etc.
Investing in Our Fleet
Each year, Waste Management invests roughly
$600 million in vehicle and equipment
maintenance. These investments in our fleet
safety, driver training, and onboard equipment
have resulted in a 57 percent reduction in
vehicle accidents since 2007.
Testing brake lights Checking tire pressure
Inspecting fire extinguishers Testing hydraulic lifts and buckets AR001752
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Daily Driver Inspections: Before and after each shift, drivers are required to conduct a standardized safety and maintenance check of vehicles and report on any items that may need service. Any defects found during inspections are noted on the inspection form and transferred to a work order for a scheduled repair. Safety-related defects result in the vehicle being removed from service until repairs are completed.
Fluid Sampling and Filter Changes: Our program requires scheduled fluid sampling and filter changes at specified intervals.
Leak Prevention: After operating for 200 hours, each of our collection vehicles undergoes a spill and leak prevention assessment. Mechanics inspect and replace worn hoses - prior to the manufacturer’s recommendation. Drivers check their vehicles daily for leaks, including during pre-trip and post-trip inspections.
In-Field Repair Response: If a driver experiences an issue while on a route, he/she calls into dispatch immediately to report the problem. Our in-house maintenance shop will dispatch a mechanic out to the driver immediately to make the necessary repairs. If repairs cannot be completed in field, a backup collection vehicle will be deployed.
Customers depend upon us to pick up and safely
recycle or dispose of their wastes; but they often fail to notice our workers performing these essential tasks.
Although vehicle and equipment maintenance may
seem like common sense, it is an expensive and laborintensive task that many companies delay, discount, or even eliminate – but it is imperative to the safety of our employees and customers that these preventive
measures are completed.
Environmentally Sound Maintenance Procedures
Waste Management has implemented several environmental procedures for fleet maintenance, including:
• Use of synthetic or semi-synthetic fluids that allow extended oil drain intervals in engine transmissions, differentials and hydraulic systems and reduces the amount of virgin petroleum stock required
• Collection and recycling of all fluids collected from vehicle maintenance by licensed recyclers • Used oil filters are drained and scrapped, per regulations • All filters placed in drain basins to prevent environmental pollutants from entering streams Waste Management’s Preventive Maintenance
Program is consistent with the standards and
procedures recommended by the Technical
Maintenance Council (TMC) of the American
Trucking Association and encompasses the
mandatory Department of Transportation (DOT)
inspection criteria set forth in Section 396 of the
Federal Motor Carrier Safety Regulations (FMCSR).
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COMPASS® Planning and Control System
Through Waste Management’s use of the COMPASS® maintenance planning and control system, we are able to track every piece of equipment for alignment with expectations for good preventive maintenance.
COMPASS is our automated maintenance tracking system that includes predictive maintenance features, complete repair and service histories, and calendar reminders. Each equipment component and its available manufacturer-recommended maintenance requirements (or Waste Management standard maintenance intervals), are individually loaded by type, brand, and configuration and given a specific tracking number into COMPASS.
This system is used throughout the entire Waste Management enterprise and has successfully transformed more than 32,000 vehicles and thousands of factory components from a reactive manual tracking maintenance approach to a proactive and predictive one. Utilization of COMPASS has resulted in recent studies showing that, across the board, Waste Management achieves lower-than-average maintenance costs compared to the industry, while maintaining excellent uptime, which equates to outstanding service for Thousand Oaks.
The usage hours of all equipment are input daily and the system will generate preventive maintenance recommendations according to manufacturers’ recommendations. The maintenance must then be completed and paperwork submitted in order to clear the maintenance task from the system.
Maintenance in the Field
If a collection vehicle has a problem in the field, Waste Management immediately dispatches a maintenance vehicle equipped with the tools and supplies necessary to make on-the-spot repairs. Pickup trucks are also available to deliver additional supplies and spare parts as needed. If repairs cannot be completed in field, a backup collection vehicle will be deployed. Response, replacement, and repair time for vehicles on route is typically less than one hour.
Skilled, Trained Technicians
Waste Management expanded its Fort Myers,
Fla. Driver Training Center in 2017 to include a
Fleet Technician Training Center, and opened a
second Technician Training Center in Glendale,
Ariz. in June 2019. Through these learning
facilities, technicians new to Waste
Management – regardless of past experience –
take part in a two-week immersion training
experience to learn our fleet maintenance
processes and programs. The two-week course
provides on-the-job training that is invaluable to
preparing skilled technicians for Day One
success as well as giving them a foundation of knowledge to build upon in their Waste Management careers.
Maintenance Service Delivery Optimization Fosters Continuous Improvement Waste Management’s Maintenance Service Delivery Optimization (MSDO) program engages our maintenance technicians in a continuous improvement process - soliciting and implementing their ideas AR001754
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for how to constantly improve our maintenance program. MSDO supports our managers and technicians and allows them to focus on properly executing fundamental fleet processes, being accountable for quality repairs, and conducting root cause analyses to reduce truck downtime to improve customer service for Thousand Oaks.
The MSDO program emphasizes processes that streamline the maintenance of Waste Management's vehicles. Maintenance shops are outfitted with a live board, which is a large screen that provides realtime data to frontline managers and technicians on vehicle repairs. The program focuses on a series of goals to make maintenance jobs easier and more effiicient for us, and in a timely manner for the City.
These goals include:
• Encouraging personal coaching to drive better performance • Establishing annual assessments, training, a.nd certifications for technicians • Having technicians work on "lean events" to make the shop environment more effective and efficient
• Updating maintenance programs - like Total Hydraulic Maintenance - for shop compliance • Improving planning and scheduling for both short- and long-term projects • Creating different standards for maintaining a vehicle that is based on its age • Formalizing fleet-related safety and process rules to drive accountability The following table outlines our MSDO processes for preventive maintenance:
Preventive
Maintenance Task
Planning and
Scheduling
Preventive
Maintenance
Inspection/Compliance
Quality Control
Inspection (QCI)
Driver Pre-Trip/PostTrip Inspections
Total Tire Maintenance
(TTM)
MSDO Processes
Managing performance along with
planning/scheduling vehicle repairs
Scheduled vehicle inspection
conducted by maintenance
technicians every 200 engine
hours
Fleet manager/supervisor conducts
quality control inspection on 10
percent or more of PMls completed
Pre-trip inspections are conducted
prior to the driver starting their day.
Post-trip inspections are completed
once the driver's route is
completed.
TTM is a cornerstone of our
maintenance program. The
technicians follow a sev,en-step
process when changing tires. We
focus on accountability for the
Process Performance Standards
Managers and supervisors are
trained to use planning tools that
maximize the hours on jobs.
100 percent of preventive
maintenance inspection (PMI)
activities performed within 10 percent
of designated intervals
Properly documented inspections of
10 percent of all PM ls
Drivers conduct inspections on every
truck prior to leaving the facility and
upon returning to the yard.
All drivers inspect their truck tires at
least two times a day and technicians
follow a seven-step process to
confirm the tires are installed
correctly.
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Preventive
Maintenance Task
MSDO Mobile
MSDO Processes
safety of the public as well as our
drivers.
Process Performance Standards
Waste Management's fleet organization recently tapped into mobile technology with its new MSDO mobile app for Android and Apple phones that mimics the MSDO live board. The app helps the fleet and operations team through:
• A real-time view of shop operations that allows fleet managers responsible for multiple districts to get a real-time view when they are not physically present. • A Current Labor tab that provides a communications link to shop technicians and updates on standard repair times. The time updates every three minutes. • A Unit Availability tab that lets users know at
a glance if the district has enough assets
ready to service customers.
• A Customer Service Interruption (CSI)
Events tab that reveals recent downtime
opportunities, supporting root cause analysis
and coaching discussions.
• Reducing cost burden for smaller districts
that cannot install the normal MSDO live
board. Pictured is a sample screen of our MSDO live board.
Recently, a new MSDO certification criteria went into effect for Waste Management's maintenance sites.
The new certification criteria use a stepped approach, allowing locations to reach certifications - bronze, silver, then ultimately the gold/best in class ranking. T he new MSDO certification criteria focuses on process improvements that reduce downtime, which ultimately results in decreased maintenance cost and improved service for Thousand Oaks.
Maximizing Prevention, Minimizing Failures
Waste Management makes every effort to provide uninterrupted service to our customers, but breakdowns and issues do occur. The City can be confident that Waste Management has the necessary systems and measures in place to minimize the effects of vehicle and equipment failures.
From our tried-and-tested maintenance manual, to our regular quality control audits and self-inspections, to our swift response and repair time, we make the investments required to meet your expectations of the industry's leading service provider throughout the contract term.
You do not need to search long to see how we fulfill our commitment to safety - it is woven into everything we do - from hiring practices to training to advancing safety technologies to preventive maintenance. Waste Management's fleet of collection vehicles is already in place. All our vehicles are subject to daily preventive maintenance and safety inspections. Our fleet is maintained to the highest safety standards and is fully compliant with local and federal safety standards.
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Backup Collection Vehicles
Waste Management retains a 15 percent spare ratio of trucks at our G.I. Industries Hauling site and we have the flexibility to draw in more vehicles if they are needed. This means we can always respond to your needs even during unforeseen circumstances such as a large-scale disaster response. With an outstanding roster of collection drivers, fleet technicians dedicated to preventive maintenance of our collection trucks, and managers who optimize service delivery, we are confident the City will continue to have the people and trucks needed for safe, reliable collections.
The schedule for maintenance and cleaning of the vehicles.
Scheduled and preventive maintenance was addressed above. All trucks are scheduled for weekly washing and cleaning of vehicles, as well as scheduled repainting as mentioned earlier.
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Vehicle Commitment Letter
AR001758
October 2, 2020
Attn: Frank Guercio
Waste Management
13793 Redwood Ave.
Chino, CA 91710
RE: Thousand Oaks franchise opportunity
To whom it may concern,
Autocar, LLC is a preferred Waste Management Inc. supplier of refuse chassis. Waste Management and Autocar together have a history of successful contract starts across the US! Autocar provides "best in class" chassis for both commercial and residential refuse applications.
Our chassis are engineered/built for maximum uptime providing highest levels of customer service. We look forward to providing Waste Management with refuse chassis as required:
24 Autocar natural gas powered automated side loaders with Am rep bodies 9 Autocar natural gas powered commercial front loaders with Amrep bodies 2 Autocar natural gas powered roll-offs with Amrep hoists For chassis ordered Q1 2021, Autocar and Amrep will provide the above units on time for contract start da,e of 1/1/2022.
If you need anything further, please feel free to contact me directly.
Sr. Vice President of Sales
Autacar, LLC
[email protected]
765-602-3466
551 South Washington Street Hagerstown IN 47327 :)ff1ce i6e.489 5499 4680 P nson Valle\ Parkwa;. B1·min~car·. AL 35215 . WASTI! MANAOl!Mll!NT
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Safety
Staffing safety requirements including physical, drug, and alcohol testing requirements All candidates and employees, regardless of job nature, are subject to Waste Management’s Drug and Alcohol-Free Workplace Policy, which includes regular, ongoing screenings for employees who operate company vehicles.
Hazardous Waste, including E-Waste and U-Waste, management protocols Waste Management is highly experienced in managing special waste. We have developed special waste management protocols over the past 40 years and currently manage 30,000,000 tons of special waste annually. We will pick up e-Waste and u-Waste as part of our Bulky Item collection.
Please refer to the Management Protocols for Hazardous Waste, including E-Waste and U-Waste information at the end of this section.
Note: E-Waste and U-Waste is collected from MFD-C and residents of MXD customers by a Large Item team. E-Waste and U-Waste can also be dropped off by customers free of charge at the G.I. Collections Operations yard at 195 W. Los Angeles Ave., Simi Valley. All E-Waste and U-Waste collected and received by Waste Management is properly stored on-site in appropriate containers provided by recycled by E-Recycling of Paramount. E-Recycling collects E-Waste and U-Waste from the G.I. Collections Operations yard and recycles the recoverable materials it contains.
Health and safety management procedures
Please refer to the Employee Engagement and Retention Section later in this section Historically, waste collection, processing and disposal have ranked among the most dangerous occupations in North America – in fact, the U.S. federal government ranks trash and recycling collection among the top 10 most dangerous jobs in the country.
Our employees who collect waste spend much of their workday in traffic, lifting heavy items, operating large vehicles and heavy machinery - all of which can lead to injuries. It is our duty to take every sensible step to prevent injuries in the workplace and return our employees home safely every night. Likewise, Thousand Oaks depends on us to safely collect, process, and dispose of their wastes while being mindful of our actions to protect the environment that we share.
Therefore, safety is not just a priority for Waste Management, because priorities often change, safety is a core value for our company. We understand the magnitude of the responsibility we have and strive to confirm that each task, piece of equipment, and company policy and procedure reinforces safe actions and behaviors. We track and can provide details relating to accidents, incidents or collisions.
Waste Management has established an electronic Accident Injury Management System (AIMS) to store information related to a safety event such as an accident, incident, or collision. This is the foundation of our continuous improvement efforts.
If an event occurs, we follow a documented process:
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ALWAYS.
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• The involved employee contacts his/her local management • Our local management contacts the Area Safety Manager • We investigate the incident
• The investigating manager enters the event into our AIMS system • We determine preventability, disciplinary action, and changes to procedures Overall injury rates in our industry have improved substantially in recent years and Waste Management’s performance in this area has ranked among the best. We actively work with our trade association, the National Waste & Recycling Association, to advance safety within our industry and among our customer base.
You do not need to search long to see how we fulfill our commitment to safety – it is woven into everything we do – from hiring practices to training to advancing safety technologies to preventive maintenance.
Our Mission to Zero™
About a decade ago, we made a commitment to overhaul our safety culture and to put processes and systems in place that would make every site and each individual responsible for safe behaviors. As a result, we launched our internal safety philosophy that we call Mission to Zero™ or M2Z. The core of the M2Z philosophy is zero tolerance for unsafe behaviors by all employees, with a goal of zero accidents and injuries. All operational employees benefit from the program’s safety training, rulebooks, fleet processes, and standard practices. Over the years, the M2Z approach has resulted in programs that have improved safety performance, including worker injury rates, vehicle collision prevention, and safety leadership development. The program, which ranks among the most far-reaching and comprehensive worker safety plans in our industry, involves classroom instruction, route observation, monitoring of safety data, and driver training. Since its adoption, we have seen significant improvements in on-the-job safety.
Hiring the Right Employees
Providing the safest possible service starts with hiring the right employees. We accomplish this through a diligent pre-employment screening process:
• Key screening measures for employees at Waste Management landfills, hauling operations, and recycling centers include a comprehensive background check, fingerprinting, and drug testing. • Candidates who may perform safety sensitive functions must also complete medical exams and potential collection drivers must pass a Department of Transportation (DOT) medical exam. When appropriate, candidates receive a physical abilities test that evaluates grip and static strength and dynamic lifting.
Upon receipt of a conditional offer of employment, all candidates for employment are required to submit to a drug test. Candidates who miss the appointment for collection, refuse to sign the consent form, refuse to submit to the drug test or fail the drug test are disqualified for employment with the company.
All candidates and employees, regardless of job nature, are subject to Waste Management’s Drug and Alcohol-Free Workplace Policy, which includes regular, ongoing screenings for employees who operate company vehicles.
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Setting Employees Up for Success with New Hire Training Study after study show the benefits of new hire and onboarding programs are imperative to the long-term success of employees. Properly trained employees are happier, more productive and more efficient. Prior to employment as a Waste Management driver, all candidates must already possess a valid Commercial Driver’s License (CDL) for Class-C trucks. However, that is simply not enough. At Waste Management, all new drivers participate in new hire training – regardless of prior, relevant experience. For new drivers, the benefits to our new hire training program are invaluable and most importantly, they understand and embrace our safety culture from day one.
Driver Training Centers
Waste Management regional driver training
centers equip new Waste Management drivers
with the knowledge and skills necessary to
perform their job duties safely and effectively.
Through a two-week immersion training
experience, drivers learn Waste Management’s
Mission to Zero safety (M2Z) rules, procedures,
vehicle inspections, safe lifting, and DOT required
safety curriculum. Trainees spend their first week
in the classroom learning and by week two
transition into simulated driving courses and
stations that provide scenarios reflective of dayto-day collection conditions and obstacles – from severe weather, traffic and responding to other
drivers’ behavior. At the end of the two-week
training course, drivers receive a comprehensive
evaluation of performance in key safety areas.
In-Field New Hire Training
In total, each newly hired driver undergoes more
than 80 hours of training both in classrooms and
behind the wheel with an experienced driver.
An extensive classroom program covers all safety
programs required by the Department of
Transportation, and a thorough review of our Mission to Zero (M2Z) Rule Book. The Rule Book outlines specific actions required of the drivers to keep them safe in a variety of situations that they often face while on the job. Classroom time is also dedicated to our Safe Driving Practices Program. This program discusses the need for drivers to maintain a high level of overall physical fitness to perform their job safely, including proper eating and sleeping habits.
Following the successful completion of in-classroom training, each driver begins a comprehensive on-theroad training program that includes specific instructions on how to effectively and safely operate our equipment. Upon the conclusion of on-route training, each new driver has the ability to begin servicing customers alone. However, management personnel continue to conduct regular and random observations to enforce strict adherence to our safety and service standards and, as part of their training, new drivers receive formal evaluations and coaching at 30, 60 and 75 days.
Continued Investment in Safety Culture
Waste Management’s newest driver and technician
Training Center in Glendale, Arizona – opened in June
2019 – includes a 30,000 SF maintenance shop and a 10-
acre driver training course in addition to classrooms,
computer labs, and a driver launch area to simulate driver experience at hauling facilities. The center accommodates up to 130 students at a time for a two-week training course.
It is the second major driving/technician training center expansion in as many years. In March 2017, we expanded
our Fort Myers, Florida training center by doubling it in capacity – increasing the number of new drivers trained from 1,200 to 2,500 per year.
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Reinforcing a Culture of Safety with Ongoing Training
Safety training is not a task that is ever “complete” at Waste Management. All drivers participate in ongoing safety training and evaluation.
• “Tailgate” Meetings - Every morning each of our drivers attends “tailgate” meetings. Safety is a hot topic during these meetings. Relevant and time-sensitive safety topics are often discussed, such as upcoming weather forecasts for extreme conditions, scheduled community events that result in more pedestrian traffic, and road and bridge closures that may require the use of alternative, less familiar routes.
• Monthly Safety Training &
Driving Science Series -
Monthly safety training provides
employees additional time to go
in-depth on new or key safety
topics from vehicle safety check
procedures to proper driving
techniques in heavy traffic.
During these sessions,
employees also view our Driving
Science video series that
addresses risks specific to
individual job functions.
• Observation Behavior
Assessments – On a regular
basis, Waste Management route
managers and driver trainers
provide on-the-job observation behavior assessments (OBAs) in order to evaluate driver knowledge, operating behaviors, and compliance with safety rules and best practices.
We talk a lot about a culture of safety at Waste Management and a large part of that culture is grounded in the ongoing safety conversations between employees and leadership. A key component to continually enhancing safety starts with our employees - both informally and through organized safety committees.
Our front-line employees work with local leaders to identify safety risks and develop new best practices.
Safety Metrics and Continuous Improvement
Thanks to our safety programs and the dedicated efforts of our employees, we have seen a substantial decrease in our injury rates in recent years. As a result, we are recognized among the best in our industry for our comprehensive safety approach. Following are key safety metrics:
Total Recordable Incident Rate (TRIR)
TRIR is the rate used by the Occupational Safety and Health Administration (OSHA) to track and report work-related injuries and illnesses, normalized per 100 workers per year.
When comparing Waste Management to the published Bureau of Labor Statistics (BLS) TRIR data for the waste management and remediation services industry, Waste Management has consistently outperformed the industry since 2005.
Monthly safety training provides employees additional time to go indepth on new or key safety topics from vehicle safety check procedures to proper driving techniques in heavy traffic.
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Days Away/Restricted or Transfer (DART) rate
DART is the rate used by OSHA to track and report work-related injuries and illnesses that result in lost time, restricted duty, or transfer to another work function, normalized per 100 workers per year.
When comparing Waste Management to the published BLS DART data for the waste management and remediation services industry, Waste Management has consistently outperformed the industry since 2005.
TRIR has decreased nearly 90 percent from 2000 to 2018 and continues to beat the industry average.
Note: BLS Industry Average for TRIR not yet available for 2019.
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25.0 15.0
10.0 5.0
0.0 WM vs. BLS Industry Average TRIR
45 40 42 42
36 32 33 31 29 31 32 30 30 2.8 29 2.8
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ~ WM ~ BLS
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Advancing Safety Technology
Our great strides in safety performances reflect an ongoing strategy to leverage technology in our safety processes. In recent years, our Service Delivery Optimization (SDO) program has significantly improved collection and maintenance operations by optimizing our systems through technology that includes onboard computers, routing software and cameras.
DriveCam®: Utilizing Technology to Help Create Safer Streets One of our safety technology innovations is DriveCam®, a coaching tool that allows us to see and talk through the safety issues drivers face each day. Each truck cab is equipped with a forward-facing camera constantly recording everything that happens. Whenever there is a sudden movement, such as hard braking, swerving, or a collision, the camera automatically saves a 12-second section of video. Once an event is captured, information is sent to Waste Management route managers for performance coaching with the driver.
Drivers also can manually start the camera if they witness a potential crime – making it an invaluable tool for our Waste Watch® program, which formally teaches Waste Management drivers how to observe and report suspicious activity or an emergency situation to law enforcement.
Waste Management continues to have fewer days away than the industry average. Note: BLS Industry Average for DART not yet available for 2019.
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7.0 6.0
5.0 4.0
3.0 2.0
1.0 0.0
WM vs. BLS Industry Average DART
24 22 24 24 23
2.0 23 22
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 ~ WM ~ BLS
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Recorded events also help us appreciate the many ti mes that our drivers avoid collisions through using proper defensive driving techniques. We believe our investment in DriveCam has contributed to reducing our reported vehicle accidents by almost 80 percent since 2005.
For an in-depth look at DriveCam, check out our YouTube video at https:llyoutu.be/NDvaclfHxyB Back Up Cameras on All Vehicles
All Thousand Oaks vehicles include back up cameras that provide a view of the area behind the truck whenever the truck is in reverse. This reduces the potential for backing accidents and enhances pedestrian safety.
Leading Safety with Onboard Technology Advancements
On-Board
Methane
Detection
Maximum Idle
Time Limit
Electric Heated
Rear View
Mirrors
BusBoy Mirrors
Trapezoidal Side
Lights
On CNG-powered trucks, methane detectors provide immediate visual and audible alarm for potential lealks from fuel tanks or lines.
After five minutes, engines turn off to reduce fuel consumption and exhaust emissions.
Provides fog and frost-free view of both sides of the truck. Mirrors are adjustable electronically from the driver's seat to provide an unrestricted view of the sides and rear on the truck.
Angled convex mirrors allow the driver an unrestricted view of the area in front of the truck. Especially valuable when children and/or adult pedestrians are present.
Floodlights located halfway down the side of the body come on automatically when the truck is in reverse. Bright flood lighting illuminates both sides of the truck and roadway providing added safety.
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Leading Safety with Onboard Technology Advancements
LED Strobe
Lights and
Flashers
Sears Air Ride
Drivers Seat
Reflective
Signage/Striping
Heavy Duty Disc
Brakes
Electromagnetic
or Hydraulic
Driveline
Retarders
Four Braid
Hydraulic Hoses
Waste Watch®
Enhances rear of truck visibility for approaching motorists. Improves safety for helpers while working at the rear of service trucks.
Provides added comfort and excellent ergonomics for the driver. Includes eightway adjustability including lumbar support to help reduce driver fatigue and improve overall performance.
Highly reflective rear of vehicle striping and signage to provide exceptional visibility when approaching trucks from the rear during nighttime hours.
Provide the best stopping distance for heavy trucks in the industry. Exceeds all applicable Federal Motor Vehicle Safety Administration requirements.
Retarders are silent and provide additional braking capacity. Eight-inch-wide rear brake lining also increases braking capacity and improves vehicle safety.
Part of Waste Management's standard truck body specification, doubling the safety margin against high-pressure hydraulic leakage.
Collaborating with Local Law Enforcement to Keep Neighborhoods Safe Serving the same neighborhoods and /businesses each week allows Waste Management drivers to become familiar with their routes while providing exceptional customer service. Likewise, this level of familiarity enables drivers to identify when a situation does not feel right. From an abandoned car to a door left open, our drivers are in a unique position to act as an extra set of eyes and ears on the street.
Our Waste Watch® program leverages this advantage by formally teaching Waste Management drivers how to observe and report suspicious activity or an emergency situation to law enforcement.
If Waste Watch has already been implemented, customize this paragraph:
In YEAR, local Waste Management drivers participated in a formal training program administered in collaboration with AGENCYNAME law enforcement officers. Training included what to look for, how to react, and how to report incidents.
Waste Watch-certified drivers participate in a formal training program administered in collaboration with local public safety and law enforcement officers. Training includes what to look for, how to react, and how to report incidents. Drivers are reminded they should not approach or attempt to resolve a suspicious situation, but they are encouraged to call law enforcement if a situation does not look or feel right.
E
After our drivers complete their initial training, we maintain ongoing efforts to keep community safety a top priority by sharing emergency messages with drivers as-needed and passing along reminders from law enforcement regarding seasonal crimes, such as holiday package and mail theft.
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Onboard technology such as DriveCam®, a small video recorder mounted on the windshield of our trucks, has also helped make our Waste Watch program successful. The recorder is triggered by certain vehicle behaviors, such as swerving or a collision; however, drivers also can manually start the camera if they witness a potential crime. This is an invaluable tool for our Waste Watch program.
In addition to local agencies, Waste Management partners with National safety-related organizations and programs, including:
• AMBER Alert
• National Center for Missing and Exploited Children
• U.S. Department of Homeland Security
Urgent messages, such as AMBER Alerts, can be communicated to drivers via our onboard computing system. This allows for instant and geo-targeted communication in case of an emergency.
Over the past decade, Waste Watch-certified drivers throughout the U.S. and Canada have reported suspected crimes and assisted with emergencies caused by car crashes, house fires, and pedestrian accidents.
Safety: A Commitment to Our Customers and Our Employees There may be no other consideration as important as safety when selecting a service provider for your home, your place of work, or your community. Without a doubt, safety matters. It is no surprise that after a tragedy most will say that as long as their family is healthy and safe, nothing else matters - material items can always be replaced.
At Waste Management, we all recognize safety as a core value - from our local District Manager to the drivers, mechanics and staff who represent each district. With a constant focus on and meaningful investments in training, technologies, maintenance and continuous improvement, we will deliver safe and reliable collection services that protect the cities we serve, the people we employ and the environment we share.
Employee Engagement and Retention
Our employees are the lifeblood of the work we do every day. That is why we focus on developing talent at every level of the organization through career path planning and best-in-class training that is specifically designed for success in the service industry. At the heart of our engagement and retention strategy is a steadfast commitment to Waste Management’s values of people first and success with integrity.
Employee turnover continues to be a concern in the environmental services industry due to high demand in a strong economy for our skilled workers - especially truck drivers, route managers, and maintenance technicians. The American Trucking Association estimates a shortfall of 174,000 drivers by 2026. To combat this growing issue, we strive to be a workplace of choice through
competitive pay, solid benefits for long-term financial and personal health, and opportunities for growth across our ranks.
We believe strongly in promoting from within and offer a wide array of training opportunities designed to help employees maximize their effectiveness at their jobs and gain new skills so they can take the next step in their careers.
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OUR PEOPLE FIRST
People are the foundation
of our success.
We commit ta caring far each
other, for our customers,
our communities, and our
environment.
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Our goal is to reduce driver and fleet technician new-hire turnover by 50 percent. As the tracking of turnover below indicates, our voluntary employee turnover remains a real challenge, clearly impacted by low employment rates and stiff competition for drivers and technicians expert at handling the sophisticated equipment and systems we use in the recycling and environmental services industry.
Being an employer of choice will be critical to our efforts to reverse the trend on employee turnover, and it motivates us to sharpen our focus on our values that help us retain and empower good employees. We also understand that competitive compensation is important. In 2018, we distributed savings from the new U.S. corporate tax restructure to every North American employee who does not participate in a company bonus or sales incentive plan. Approximately 34,000 Waste Management employees received a $2,000 reward in appreciation of their hard work.
We also believe communication among company leaders and employees at all levels fosters honesty, accountability, and respect. Our senior leaders operate with an open door - and open email - policy. Each quarter, this team hosts a Town Hall-style meeting at our Houston headquarters. We have begun expanding participation throughout our operations through live streaming technology. Employees unable to attend also are invited to submit questions by email, and they receive direct responses. Responses to common questions are often included in our company’s weekly internal newsletter. In addition, a replay of the meeting is posted on the company’s intranet.
We have conducted numerous analyses to address employee turnover in critical job positions. We have found that there is no one issue that contributes to turnover. Therefore, we are addressing opportunities to reduce employee turnover on a location-by-location basis.
First and foremost, we hold focus group meetings and “stay interviews” to understand our employee’s concerns. We are also in the process of conducting an employee survey to gain a better understanding of what is most important to our
employees, and what we can do as a company to increase
retention.
In some locations, we have made pay adjustments to address local market competitiveness. In other areas, we examined work hours (overtime), repair issues with our equipment, and managerial issues. We have found that the better our on-boarding process and training, the better our turnover and safety metrics. Therefore, we are making plans to open another training center to assist with training our new drivers and technicians.
Waste Management has the best people in the industry and a strong corporate culture focused on deep commitments to environmental sustainability, ethics, and the customers we serve. We believe our employees are our greatest assets, and if we take care of them, they will take care of our customers, our communities, our shareholders, our environment, and each other.
Gauging our Progress
To make sure our engagement and retention efforts are meeting the needs of our workers, we ask for their feedback. In 2017, we completed a workplace study for our corporate headquarters. The study allowed us to evaluate our current work environment and better understand how we interact and engage to support field operations. This involved measuring space utilization, conducting visioning and focus group sessions with corporate employees and conducting an employee survey.
Driver Recognition
Waste Management participates in the
National Waste and Recycling Association’s
Driver of the Year Program to recognize our
safest drivers. This program honors our
drivers who operate their trucks in a safe and
responsible manner, have outstanding
performance records, and whose
contributions have enhanced the overall
safety and image of the solid waste industry.
AR001768
. WASTI! MANAOl!Mll!NT
AR001769
City of Thousand Oaks - Request for Proposals
Experience Modification Rate (EMR)
Experience Modification Rate (EMR) is a classification used by insurance providers to determine the risk potential of organizations. A company's EMR is established each year by aggregating the past costs of workplace injuries. Low EM Rs are an indicator of safe working conditions. The industry standard EMR is
1.0. Waste Management's current EMR is .79 as illustrated in the following letter from Lockton Companies, LLC.
0 IOCKTON
Waste Management and all entities/divisions
1001 Fannin. Surte 4000
Houston, TX nOO'l.
RE: Experience Modifier
To \IVhom II May Concern:
This letter will confirm the current Experierioe Modifier ror Waste Mallllgemenl and all erilrties/div1sions ror 2019, plus the past five years:
Rating Effective
01/01/2019- 01/01/2020
01/01/2018- 01/01/20119
01/01/2017- 01/01/2018
01/01 /2016- 01/01/20117
01/01/2015-01/01/2016
01/01/2014- 01/01/201,5
EMR
.79
.79
.82
.79
.74
.69
If you have any questions regarding the above, please do not hesrtate to contact me, Regards.
Gayle Trimm
Account Manager
LOCKTON OOMPAIIIES UC
1n....-.nce and R~M--nlS.,.Clill•1
3'$7 1111- CoM. SUI• 700 Hca.llon 1'X 1104c
71:H$&-5200 / FM 71)-45&-(>ffl
D I Technical Proposal I 152
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 153
Management Protocols for Hazardous Waste, including E-Waste and U-Waste Proper Hazardous Waste Protocol
Waste Management offers the most extensive network for environmental services in North America including transportation, disposal, treatment, recovery, remediation, waste identification, solid waste, recycling, organics, medical waste, sharps, hazardous, pharmaceutical waste services, as well as other special waste.
As mentioned earlier, E-Waste and U-Waste is collected from MFD-C and residents of MXD customers by a Large Item team. E-Waste and U-Waste can also be dropped off by customers free of charge at the G.I.
Collections Operations yard at 195 W. Los Angeles Ave., Simi Valley. All E-Waste and U-Waste collected and received by Waste Management is properly stored on-site in appropriate containers provided by recycled by E-Recycling of Paramount. E-Recycling collects E-Waste and U-Waste from the G.I.
Collections Operations yard and recycles the recoverable materials it contains.
For commercial customers it is important to note that if our driver identifies hazardous waste, e-waste or universal waste inside of a container, the driver inputs a “Haul or Call” alert into his tablet for that respective customer and does not service the container. An automatic email is immediately generated and sent to the customer notifying them of the unacceptable material found inside of the container, along with instructions to remove the hazardous materials and to notify Customer Service once removed. Once the Customer Service Agent is notified that the materials have been removed, the agent will provide the customer with instructions and resources on how to properly dispose of the identified hazardous material and schedule the driver to return to service the container.
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City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 154
Data Tracking & Reporting
Since the adoption of AB1939, Municipal Waste Contracts in the State of California have grown increasingly more complicated. That complication has continued to grow with SB1016, AB341, AB1826 and now SB1383. During our decades of service to the City of Thousand Oaks, the franchise agreement has evolved from a simple document to now 138 pages of terms and conditions in the draft franchise agreement. This evolution requires that the team that serves you evolves as well. Waste Management has created a dedicated Contract Management department, separate from the daily contract managers, that ensure we adhere to all obligations as outlined in our agreements.
Dedicated Department Responsible for Tracking, Reporting & Meeting All Obligations A dedicated Contract Management department holds the company to the highest possible standard of compliance and service excellence, ensuring our obligations are met from the first day of the contract to the last. This level of contract management supports the City as it begins a new chapter in solid waste management and regulatory compliance, creating a clear and manageable path of obligations and deliverables with little to no time commitment required on the part of City Staff.
Local Contract Compliance Manager With 20+ Years Serving the City The City of Thousand Oaks will have a local Contract Compliance Manager, Kathleen Sherman, with local expertise and more than 20+ years serving the City of Thousand Oaks, backed by a team of 12 Contract Compliance experts located in Southern California. This team is responsible for monitoring compliance in the administration of contracts including tracking and reporting all contractual milestones, obligations and touch points. They ensure proactive contract management, milestone ownership, meaning that the right department does the right thing at the right time, with clear processes, roles and responsibilities across multiple departments and at appropriate levels of seniority.
Contract Management Plan
In her role as the Contract Compliance Manager for Thousand Oaks, Kathleen will be responsible for maintaining a documented Contract Management Plan that outlines adherence to all facets of the agreement including reporting obligations, service standards, billing accuracy and adherence to the contract as well as internal Waste Management standardized processes and procedures. Some of her responsibilities are summarized here with the method for reporting outlined in the table that follows:
• Additional point of contact for city staff
• Facilitates the electronic submission of detailed AB341, AB939, AB1594, AB1826 and SB1383 reporting to the City’s Waste Reporting System
• Prepares all contractual and regulatory reporting for WM activities for City review • Provides customer lists and outreach information as required for the City’s selected Waste Reporting System
• Monitors contract performance, submittals, and methods for fees paid for compliance with contract requirements
• Coordinates the audits outlined in our proposal, ensuring adherence to the agreement, reviewing findings and confirming all audit processes are followed • Works with the District Manager to ensure compliance with service delivery standards including service levels, programs offered, collection hours, facilities used, etc.
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. WASTI! MANAOl!Mll!NT
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City of Thousand Oaks - Request for Proposals
Tracking and Reporting
Summary of . . City
Requirement System Process to Provided Information Obligation Detailed AB341, AB939, AB1594, AB1826 and SB1383 Monitoring and Reporting Including Electronic Submission of Reports to City
Detailed solid resource collection reporting is available in an AB939 - Weight Operations electronic format compatible with the City's desired format Based Diversion Tracking System
Reporting (OPUS) Tonnage collected, disposed and diverted by commodity and facility utilized (OPUS)
Identify Businesses Meeting Applicable Thresholds (MAS) Waste Assessments and Record of Outreach Efforts including Site Visits can be easily tracked and extracted from the CRM AB341 - MAS/Customer Tool
Mandatory Management AB341 Compliance Report (MAS/WM's Automated Compliance Commercial Recycling for
Tool/City's Dashboard and/or City's Designated Waste Reporting System) Business with Designated Multifamily Identification can be captured and recorded on the more than 4 Yards Waste Reporting Customer's Account and provided to the City upon request or on of Weekly Trash System
a schedule as required by the contract
Third Party Recycling Activity can be captured and recorded on the Customer's Account and provided to the City upon request or on a schedule as required by the contract
Identify Businesses Meeting Applicable Thresholds (MAS) AB1826 - Waste Assessments and Record of Outreach Efforts including Mandatory Site Visits can be easily tracked and extracted from the CRM Commercial Tool
Recycling for AB1826 Compliance Report (MAS/WM's Automated Business with more than 2 Yards MAS & Customer Compliance Dashboard and/or City's Designated Waste of Weekly Total Management Reporting System)
Generation (All Tool Multifamily Identification can be captured and recorded on the Commodities) and Customer's Account and provided to the City upon request or on Multifamily Units a schedule as required by the contract with 5 Units or Third Party Organics Activity can be captured and recorded on More the Customer's Account and provided to the City upon request or on a schedule as required by the contract
D I Technical Proposal I 155
None
None
None
AR001773
City of Thousand Oaks - Request for Proposals
Summary of . . City
R . t System Process to Provided Information Obi. at· equIremen 19 I0n AB1594 -
Removes
Recycling Credit
Local
Governments
Receive for ADC
SB1383 - 75
percent reduction
in Landfilled
Organic Waste
and 20 percent
Increase in
Recovery of
Edible Food
Waste
OPUS/
FASTLANE
MAS/Customer
Management
Tool/
WM
Smart Trucksm /
Secure to Pay
(S2P)
All organic material will be collected and processed in a manner that provides the City with maximum diversion credit
Facilities used and tonnage will be included on the Hauler Diversion Summary
Organics
Provide Organics Collection Service to All Residents and Businesses by 2022
Customer Participation information can be captured and
extracted in electronic format (MAS)
Edible Food Recovery
Edible Food Generators can be captured and identified in our system with a list available in electronic format upon request or on a schedule according to contractual requirements (MAS) Education
Individual Customer Outreach & Site Visits can be logged in our customer management tool and/or the City's Designated Waste Reporting System
City Wide Customer Notices required annually by SB 1383 will be logged and included in contractual reporting submissions Enforcement
Route Reviews of Randomly Selected Containers Such that all Routes are Inspected Quarterly (WM Smart Truck5m)
Implement and Force Enforcement Actions Including Issuing Notices of Violations and Penalties Equivalent to Those Outlined by CalRecycle (WM Smart Trucksm)
Impose Penalties on Non Compliant Entities (MAS)
Procurement
WM can provide a summary of material purchased through WM directly or through a third-party partnership using our internal accounting system and by electronic database (S2P)
Capacity
Identify and Report Organics Facilities to be Utilized Prior to Commencement and Upon and Changes Throughout the Life of the Contract
D I Technical Proposal I 156
None
None
AR001774
City of Thousand Oaks - Request for Proposals
Summary of . . City
R . t System Process to Provided Information Obi. at· equ1remen 19 10n Tracking and Reporting Outreach, Site visits, Contamination & Overflow Issues Using the City's Designated Waste Reporting System
Tracking and
Reporting
Outreach and Site
visits Using the
City's Designated
Waste Reporting
System
Tracking and
Reporting
Contamination &
Overflow Issues
Using the City's
Designated Waste
Reporting System
Customer
Management
Tool/City's
Designated
Waste Reporting
System
"Recyclist"
WM
Smart Trucksm
Customer Contact and Site Visits will be tracked by our Dedicated Recycling Coach using a Customer Management
Tool and/or the City's Designated Waste Reporting System Site Visits can be easily extracted in an electronic format We have worked with the City's Waste Reporting System in several jurisdictions, successfully and seamlessly providing all data required in a user-friendly format
WM Smart Trucksm technology notifies the customer of overflow, contamination, and other container issues
All incidents are geocoded, time stamped and linked to the customer's account
An electronic summary of incidents can be provided upon request or by schedule at the individual and/or city-wide level consistent with contract requirements
Quarterly service data uploads to City's Waste Reporting System Quarterly service
data uploads to
City's Waste
Reporting System
MAS
Customer Information and Service Levels can be easily
extracted in an electronic format (MAS)
We have worked with the City's Waste Reporting System in several jurisdictions, successfully and seamlessly providing all data required in a user-friendly format
Method used to track tonnage collected, disposed, processed, and residue disposed D I Technical Proposal I 157
None
None
None
AR001775
City of Thousand Oaks - Request for Proposals
Summary of . . City
R . t System Process to Provided Information Obi. at· equIremen 19 I0n Method used to
track tonnage
collected,
disposed,
processed, and
residue disposed
OPUS/MAS/
FASTLANE
All vehicles are equipped with WM's Proprietary On Board Computer System
All collection activity is monitored and stored in the vehicles' OnBoard Unit (OBU/Tablet) The tablet downloads into the Operations Tracking System (OPUS) which contains all daily residential, commercial and rolloff services by date, route, driver, facility, tonnage, etc.
Monthly tonnage information by vehicle is extracted from OPUS None to populate the Hauler Diversion Summary or City Provided Waste Tracking System
In addition, we use OPUS and MAS reports to track and record roll-off, bulky items, e-waste and any other city specific diversion programs
We may also use reports from FASTLANE, our internal facility reporting system, to finalize the monthly tonnages including residual reported
Process for reporting Service Recipient complaints and dispute resolution to the City via City's Waste Reporting System
Process for
reporting Service
Recipient
complaints and
dispute resolution
to the City via
City's Waste
Reporting System
MAS
All inbound inquiries are assigned a Case in the MAS system Cases are assigned electronically to the appropriate owner for resolution through an automated process
After resolving the inquiry, the owner of the case will close the case/ticket providing time stamped confirmation of the resolution A summary of all cases can be provided in electronic format None upon request or on a schedule as required by the contract If additional tracking and/or reporting is required via the City's Waste Reporting System, a Dedicated Contract Compliance Manager will be responsible for Monitoring the City's Waste Reporting System for Complaints and will Log Resolutions as Required
D I Technical Proposal I 158
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 159
Street Sweeping Operations Plan
Vehicles Four (4) new 2021or 2022 TYMCO 600 CNG fueled sweepers Containers N/A
Route Operations Routes are established and described in detail below. GPS tracking will also be used to establish that routes are completed
Facilities 2400 Eastman Ave, Oxnard, CA 93030
Safety
Sweepers are equipped with the following safety/warning devices:
Alternating LED rear flashers (2)
Back-up alarm
SAE Class 1/California Title 13 amber beacon light with limb guard - LED Reporting Monthly reports of the sweeping activities with daily and/or weekly reports provided to the City as requested
Venco Power Sweeping, Inc.
2400 Eastman Ave, Oxnard, CA 93030
(805) 201-0040
Street Sweeping Operations Plan
Venco Power Sweeping, Inc will provide all labor, equipment, materials, and supervision to thoroughly sweep each street and parking lot in the City according to the frequency and schedule specified by the City. We currently sweep the City residential and commercial streets as well as the 12 parking lots mentioned in the RFP. Commercial streets are swept once per week on a route map schedule of Tuesday through Friday. Parking lots are swept as scheduled once per week, most of the lots are scheduled for Saturday with a couple scheduled on Tuesday in coordination with landscaping crew. Residential streets are swept October through April twice a month and May through September once a month (see 2020 sweeping dates for 2020 - Attachment #1). We are currently using 4 TYMCO 600 CNG fueled sweepers October through April and 2.5 sweepers May through September. We follow the route maps established by the City and can provide these maps if requested. We currently average 26,000 curb miles swept per year and 2,250 tons of debris removed and recycled from the streets and parking lots.
We will be sweeping the City of Thousand Oaks with 4 new 2021or 2022 TYMCO 600 CNG fueled sweepers (see attached General Specifications of TYMCO 600 CNG sweepers - Attachment #2). These 4 new sweepers will have a useful life of at least 7 years sweeping in the City. Please see delivery guarantee (Attachment #3). We have sufficient back up sweepers and broom/mechanical sweepers available as needed at our yard in Oxnard, CA. that can be put into service and operation within one hour of any breakdown. All sweeping equipment will meet local, state, and federal regulations. Our sweepers AR001776
e VENCO~ a Power Sweeping
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 160
are equipped with GPS tracking systems that allow us and our customers the ability to track vehicle location, speed and time swept. Video cameras will be installed and operating during all sweeping times as requested by the City. Our operators are also equipped with cell phones that will only be used while the sweeper is parked, so they can stay in communication with our staff and can be made available to the City upon request.
All equipment will be made available for inspection to the City staff at any time. Our sweepers shall maintain a clean appearance and have a sign affixed with our Company name, telephone number and CA. These sweepers are white with blue manufacturing lettering. All maintenance, service, broom changes, cleaning, and work will be done at regular 200-hour intervals at our shop in Oxnard, CA.
Recycled and/or potable water will be used while sweeping for dust control. Venco Power Sweeping, Inc will meet and exceed the standard operating practices for street sweeping. All sweeper manufacture requirements such as speed of sweeping, water use, will be followed. We will follow any modified requirements, routes, and frequencies that the City requests. We will provide an annual 200-hour bank of time for sweeping and related services as requested by the City. Any necessary additional passes will be at no extra cost to the City.
Items which impede the sweeping path will be removed or reported to the City. If they cannot be removed such as parked cars, all care will be made to safely go around these obstructions. We will also notify the City of any construction projects that need to be avoided if we were not notified in advance. We will also train our operators to recognize illicit discharges and stormwater pollution sources and report these to the City.
Any area determined by the City as substandard will be re-swept within 24 hours of notification at no extra cost to the City. Our office number 805.201.0040 has an emergency mailbox that notifies a supervisor and we will respond within 2 hours to any City emergency. Any missed sweeps will be made up on the next available day at no extra charge to the City.
We understand the City may cancel sweeping due to inclement weather, construction, or other issues.
The major holidays that sweeping is canceled or rescheduled will be observed. Venco will make certain that all sweeping is done during the posted and regularly scheduled times.
Sweeping debris will be disposed of at the City yard and records kept of the amount of debris dumped in cubic yards. We will contact the waste hauler on the weight of the street sweeping debris. Any dead animals encountered will be reported to the City and not included in the street sweeping debris.
Our Supervisor for your sweeping services will be Mr. Angel Gonzalez. Angel is an experienced operator and supervisor with over 18 years of experience with our company. He can be reached at the office or on his cell phone 805.890.8594. His email address is [email protected].
The current City of Thousand Oaks lead sweeping operator is Mr. Clemente Flores. He has been with our company 33 years and is familiar with the posted and regularly scheduled sweeping in the City.
Clemente's cell phone will be made available upon request.
All our employees are uniformed and meet all existing license and insurance requirements. All operators sweeping in the City of Thousand Oaks will be well trained and experienced, following company by laws and safety requirements, as well as the requirements of the City contract.
We require our operators to do a pre and post trip inspection of the sweeper and keep a daily log. GPS will also be used to establish that routes are completed.
AR001777
. WASTI! MANAOl!Mll!NT
AR001778
City of Thousand Oaks - Request for Proposals
We will provide the City with a monthly report of the sweeping activities for each month swept. Daily and weekly reports will be provided to the City as requested. Any requested meetings arranged by the City shall be attended by our senior staff.
Following is a list of cities we currently sweep:
Camarillo Fillmore Moorpark Ojai Oxnard
Port Hueneme Simi Valley Thousand Oaks Ventura Palmdale Guadalupe Pismo Beach Arroyo Grande Hidden Hills Malibu County of San County of Ventura Goleta Atascadero Grover Beach Luis Obispo II :11 III L... ,-, 11~, ~I . .-aY,1 ~&: 1,&,; l!m.-r,111,,.__.._, I •.a,JIPJI Day Route Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
1 6 20 3 17 2 16 6 20 4 1 6 3 8 5 19 2 16
2 6 20 3 17 2 16 6 20 11 8 13 10 14 5 19 2 16
MONDAY 3 6 20 3 17 2 16 6 20 18 15 20 17 21 5 19 2 16
4 13 27 10 24 9 23 13 27 26 22 27 24 28 12 26 9 23
5 13 27 10 24 9 23 13 27 11 8 13 10 14 12 26 9 23
1 7 21 4 18 3 17 7 21 5 2 7 4 1 6 20 3 17
2 7 21 4 18 3 17 7 21 12 9 14 11 9 6 20 3 17
TUESDAY 3 7 21 4 18 3 17 7 21 19 16 21 18 15 6 20 3 17
4 14 28 11 25 10 24 14 28 27 23 28 25 22 13 27 10 24
5 14 28 11 25 10 24 14 28 19 16 21 18 15 13 27 10 24
6 14 28 11 25 10 24 14 28 27 23 28 25 22 13 27 10 24
1 2 15 5 19 4 18 1 15 6 3 1 5 2 7 21 4 18
2 2 15 5 19 4 18 1 15 13 10 8 12 10 7 21 4 18
WEDNESDAY 3 2 15 5 19 4 18 1 15 20 17 15 19 16 7 21 4 18 4 8 22 12 26 11 25 8 22 28 24 22 26 23 14 28 11 25
5 8 22 12 26 11 25 8 22 13 10 8 12 10 14 28 11 25
1 3 16 6 20 5 19 2 16 7 4 2 6 3 1 15 5 19
2 3 16 6 20 5 19 2 16 14 11 9 13 11 1 15 5 19
THURSDAY 3 3 16 6 20 5 19 2 16 21 18 16 20 17 1 15 5 19 4 9 23 13 27 12 26 9 23 29 25 23 27 24 8 22 12 27
5 9 23 13 27 12 26 9 23 21 18 16 20 17 8 22 12 27
6 9 23 13 27 12 26 9 23 29 25 23 27 24 8 22 12 27
D I Technical Proposal 1161
Dec
7 21
7 21
7 21
14 28
14 28
1 15
1 15
1 15
8 22
8 22
8 22
2 16
2 16
2 16
9 23
9 23
3 17
3 17
3 17
10 24
10 24
10 24
AR001779
City of Thousand Oaks - Request for Proposals
Day Route Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 4 17 7 21 6 20 3 17 1 5 3 7 4 2 16 6 20 4 18
2 4 17 7 21 6 20 3 17 8 12 10 14 12 2 16 6 20 4 18
FRIDAY 3 4 17 7 21 6 20 3 17 15 19 17 21 18 2 16 6 20 4 18 4 10 24 14 28 13 27 10 24 22 26 24 28 25 9 23 13 28 11 26 5 10 24 14 28 13 27 10 24 22 26 24 28 25 9 23 13 28 11 26 D I Technical Proposal I 162
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 163
AR001780
ATTACHMENT #2
REGENERATIVE AIR SWEEPERS GENERAL
BOifSPECIFICATIONS ♦
MODEL 600® REGENERATIVE® AIR STREET SWEEPER
CNG AUXILIARY ENGINE / CNG CHASSIS
SWEEPER AUXILIARY ENGINE
Engine ................. KEM/GM Vortec 5700 CNG
Displacement ............................. 350 in• (5.7 L) Power ................ 124 HP@ 2400 RPM (92 kW)
Net torque ...... 284 lb-ft @ 2100 RPM (385 Nm)
Alr cleaner .............................................. Heavy duty, w/pre-cleaner, scavenge vacuum hose,
and In-cab air restriction indicator w/gauge.
Oil filter ................................... Spin on, full tlow Auxiliary engine fuel rack shared with chassis
CNG fuel rack capacity ....... 60 DGE (227 DLE)
Auxiliary engine shutdown system
Fuel/water separator
BLOWER, RUBBER LINED
Aluminum alloy, high volume, open face turbine
Purpose ................... Creates blast and suction
Bearings ... (2) sealed lifetime lube, anti-friction
Bolt-on housing ...................... Steel w/abraslon resistant, replaceable liner
Drive ........................... Heavy duty power band
DUST SEPARATOR
Type ................ Cyclonic, multipass, centrifugal
separation
Size ................................................... 20 x 61 in cylindrical area (508 x 1549 mm) Located adjacent to blower within hopper Particulate removal achieved through 61 In (1549 mm) skimmer slot into sklmmer hood H~~=~1:,i;spectlon door opened from hopper Abrasion resistant housing w/replaceable wear
resistant liner
HOPPER
Capacity (volumetric) ............... 7.3 yd' (5.6 m3)
Capacity (useable) ...................... 6 yd' (4.6 m3) Construction ....................... Welded steel plate with integral stiffeners
Floor angle .................................................. 22' Dump door opening ........................... 84 x 44 in (2134 x 1118 mm)
Dumping method ......... Hydraulic with raker bar
Dumping heigh! ........................ 36 In (914 mm)
PICK•UP HEAD
Type ............................................ Dual chamber Function ............. Delivers air blast and suction
Width (inside dimenslon) ........ 87 in 12210 mm)
Std. pick-up head area .......... 261 O in' (1.68 m2)
BAH'" op!lon area .................... 3567 In' (2.3 m2 )
Suspensoon ................... 4 springs, 2 drag links
Sk!ds .................. DUO SKID"', long-life carbide
Suction hose diameter .............. 14 In (356 mm)
Pressure hose diameter ........... 14 in (356 mm}
Pressure bleeder ........................... Integral for leaf/light material pickup
Reverse pick-up head system
. WASTI! MANAOl!Mll!NT
GUTTER BROOM, TWIN, Patented
Standard equipment Includes floodlights and
parabolic mirrors
Drive ........................................ Constant speed non-reversible hydraulic motor
Adjustment ....... , .......................... Adjustable for down pressure, pattern and wear
Down pressure ............................ Automatically adjusts lo requirement
Flexiblllty .......................... AII dlreclions integral anti-damage 'swing away" relief valve
Broom .............................. 43 in dia. (1092 mm) steel wire, vertical digger
HYDRAULIC SYSTEM
Operates gutter broom(s), dump and pick-up
head
Drive ............. Belt driven from auxiliary engine
Flow rate ............................ 8 GPM (30.3 LPM) Reservoir ... 25 gal (94.6 L) w/80 mesh suction
strainer, sighVtemperature gauge, cooler
Filter ......................................... 3 micron In-line
DUST CONTROL SYSTEM
Water spray nozzles for dust suppression
Pump ................................. Electric diaphragm Reservoirs ......... Polyethylene 220 gal (833 L), total minimum Filter ........................................ 80 mesh in-line Low water shut•off .................... Safety shut-off with audible and visual indicator In cab
Spray nozzles:
Around pick-up head ................................... 4 Gutter brooms (each) .................................. 2 H~<l°r~~11~t1~~:>wisicirage·a:;ea·::::::::fo'ii.<6'~l
brooms, auxiliary engine RPM, dus1 control
water system nozzles, safety lights.
Exterior Components
Dump switch, Bluelogic multiplex module
SAFETY/WARNING DEVICES
Alternating LED rear flashers (2)
Back-up alarm
SAE Class 1/Califomla Title 13 amber beacon
light with limb guard • LED
OPTIONAL EQUIPMENT
AOD water pump w/washdown hose/spray gun
Abrasion protection package
Auto Sweep Interrupt (ASI)
Auxiliary hand hose 8 In dia. (203 mm)
Auxiliary hand hose hydraulic boom assist
Auxiliary hand hose catch basin cleaning
package
Auxiliary hydraulic system
Broom Assist Pick-up Head (BAH'")
Camera/monitor system
COMDEX (extra water and tool box) 330 gal
(1249 L) total capacity (171' WB Autocar
chassis only)
Gutter broom lilt adjuster(s) (left, right, or twin)
Gutter broom variable speed
Gutter broom drop-down
High output water system
Hopper deluge system
Hopper drain system Linear actuator • pressure bleeder w/gauge (Standard on cabover chassis) Liquid recovery system
Low emissions package (required for South
Coast AQMD Rule 1186)
Magnet, light, standard, or heavy duty
CONTROL SYSTEM Pick-up head curtain lifter
BlueLoglc• Control System Pick-up head deluge
Multiplexed electrical system Includes Shop air ~urge, dust control system hardware andTYMCO designed software that Sp~rk resistant sk1~s lnte~rates the In-cab controls to the auxlHary Stamless.sleel options:
engine and all sweeper functions· as well Hopper. as provides intelligent safely features and Hopper weldment on-board diagnostics (OBD) for the auxiliary Dump ~oor engine and sweeper through the BlueLogic Inspection doors display. R~ker plate BlueLogic Display High capacity dust separator Pedestal mounted touchscreen display . Hopper screen
provides sweeper and auxiliary engine data to Blower hou~lng theoperatorandincludeshourmeters(tripand High capac!ty dust separator total) for the auxiliary engine gutler brooms Hopper dram pick-up hea~. blower, water pump, and BAH Paint color (other than TYMCO standard white) broom If applicable; sweeperodometer(records Special options are avallab/6 for your individual curb miles swept and sweeping hours), service requirsmants. Contact your local dealer or reminders, custom reminders, overspeed TYMCO warning, low water audible alarm, dust control •
sy;;tem winterization guide, and OBD. CHASSIS AVAILABLE lntenor Components . . Leaf pressure bleeder control BlueLogic Fre1ghtlmer M2-112 CNG - 176 In wheelbase display, auxiliary fuse panel, 1(1uminatei:l Autocar Xpert CNG • 157 In wheelbase control switches· pick-up head gutter Autocar X~rt CNG - 171 in wheelbase City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 164
AR001781
Attn:
Bill Barrett
President
I./ LL,4 equipment co..,p a ny
MAR CO
Industrial I Municipal Sweepers & Scrubbers
Venco Power Sweeping, Inc
2400 Eastman Ave.
Oxnard, CA 93030
ATTACHMENT #3
September 22, 2020
Regarding your sweeper delive1y timeline question, TYMCO has experienced some delays in receiving the truck chassis and supplier's components due to the COVTD-19 pandemic, as have other manufacturers in the industry.
As of today, TYMCO's anticipated delivery times for the Freightliner M2 chassis at 120- 180 days from time ofreceiving the PO.
We are also unclear given our cunent COVTD situation and the regular flu season approaching what new requirements may affect production.
Please feel free to reach out to me with any questions.
Sincerely,
. WASTI! MANAOl!Mll!NT
Greg Bennett
Tenitory Manager
Mar-co Equipment Co.
909-594-9493 X 3 J 4
130 Atlantic Street• Pomona, CA 91768 • (909)594-9493 • FAX (909)594-7436 [email protected] • www.marcoequip.com
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 165
HHW Home Collection Operations Plan (optional service)
Vehicles
WM Curbside, LLC has a total of five Bobtail/van vehicles that are being used for DTD HHW collection services, Our vehicles are painted green and white with a “WM At Your Door” logos distinctly displayed. Please refer to section F | ALTERNATIVES for a full description.
Containers
Materials are segregated, loosepacked and/or lab packed into UN-rated containers, in accordance with U.S. D.O.T. 49 CFR 172.101 packaging requirements typically in drums or lamp boxes.
Route Operations
DTD collection residents must call a toll-free number to request a collection at their homes. Residents are given specific dates when the hazardous materials will be collected and where the bags need to be placed outside their home (driveway, front porch, alley, etc.). The day before the collection day, collection sheets are printed for that day. Using specialized software, routes are generated for the specific stops for the day, making the routes efficient using less fuel, mileage and travel time.
Facilities
The City of Thousand Oaks PHHWCF where materials are consolidated and transferred for final disposal under the supervision of the onsite Emergency Coordinator. A complete list of destination disposal facilities is provided in section F | ALTERNATIVES.
Safety
Complete descriptions of the Personal Protective Equipment, Preparedness and Prevention Plan, the Contingency Plan, and Spill, Decontamination and Evacuation Procedures are detailed in section F | ALTERNATIVES.
Per the extensive Personnel Training Requirements, technicians are trained not to accept items that are unlabeled, leaking or on the unacceptable list. For questionable labeled items, technicians are authorized and have the option to do HAZCAT testing during the route to ensure that the content of a container matches the description on the label. No pouring or bulking of any sort is allowed during the DTD HHW collection operations.
Technicians make sure that the load inside the truck is properly secured in compliance with 49 CFR 177.834A, and that the rolling door is locked with a padlock during entire transport per California Vehicle Code 32001(C)(5).
Reporting
All documents pertaining to all inbound and outbound shipments including UHWM, BOLs, LDRs, waste profiles and labpack inventory sheets are retained for a minimum of three years.
Door-To-Door (DTD) home collections program
transported by WM Curbside LLC personnel
The complete WM Curbside HHW Home Collection Operations proposal is included in section F | ALTERNATIVES.
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Storm Drain Cleanout Operations Plan (optional service) Vehicles
Two (2) additional, new 2021or 2022 TYMCO 600 CNG fueled sweepers
Containers N/A
Route Operations
Cleaning of the 800 annual inlets will be done mostly between May 1st and September 30th using the TYMCO 600 sweepers with attached 8" suction hose. Other equipment will be available to clean inlets between October 1st and April 30th as requested by the City. GPS will also be used to establish that service has been completed.
Facilities Venco Power Sweeping, Inc.
2400 Eastman Ave, Oxnard, CA 93030
Safety
Venco will perform the inspections and cleaning between the required hours and days listed in the RFP. Traffic safety will be handled by our workers and supervisor and as needed with a licensed traffic control company.
Reporting
A full-time inspector/supervisor annually inspecting all 3,622 catch basins and drop inlets and results will be reported to the City using their online GIS app.
Venco Power Sweeping, Inc.
2400 Eastman Ave, Oxnard, CA 93030
(805) 201-0040
The complete Venco proposal for Storm Drain Cleanout Operations is included in section F | ALTERNATIVES.
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City of Thousand Oaks - Request for Proposals
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3. CUSTOMER SERVICE PLAN
Provide a detailed Customer Service Plan that specifies the customer service operations that will be used in the City. The Customer Service Plan will be included as an Exhibit to the Franchise Agreement when approved by the City, and must include the following:
Location of Customer Service Center
Thousand Oaks customer calls will be answered by CSRs at our regional customer service center located in Commerce, CA.
In addition, we maintain a local office at G.I. Industries.
Customer service hours
Our customer service center, operated on the Pacific time zone, is open 7 a.m. to 5 p.m., Monday through Friday, and 8 a.m. to noon on Saturdays. The center is closed only six days a year, which includes Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.
Technology used to track, monitor
and link collection times at service
locations, contamination, overages,
and services/services changes to
route operations, customer service
and billing;
Please refer to the detailed description of Smart Truck and the Transformative Customer Service Technologies information within this section.
Protocol for receiving customer calls,
issuing work orders, closing work
orders, and call backs to Service
Recipients
This procedure sequence is discussed in detail within this section.
Protocol for Service Recipient billing,
billing changes, and billing disputes;
Information is presented in this section.
Whether or not a new phone system
and/or new website will be included;
Phone communication would continue as is and Waste Management will continue to maintain the WM Thousand Oaks local websites.
Residential website: home.wm.com/thousand-oaks
Commercial website: business.wm.com/thousand-oaks
Staffing levels to ensure excellent
customer service and limited wait
times (state the number of customers
per Customer Service
Representative);
For our entire customer-base in Southern California, we have roughly one agent per 9,000 customers supported by robust technology. Staffing levels are constantly monitored along with Customer Satisfaction levels.
Thousand Oaks is 96 percent residential and is served by a one agent per 6,000 customers ratio. More information follows in this section.
Method to guarantee integrity and
security of customer checks, or credit
cards for payment, and nondisclosure of customer names and service addresses
The same robust technology mentioned above plays an integral role in data security, Additionally, a Payment Acknowledgement form is signed by every call center employee yearly, and each representative is held to the highest standards of ethics. More information follows.
Alternative methods for providing for
customer payment and change in
service, other than phone or mail-in
for payments and service inquiries.
Waste Management offers extensive online options for bill payment.
Please refer to the Customer Digitization section for further information.
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Local Customer Service Center
Waste Management continues to maintain a full office at our G.I. Industries Collection Service yard at 195 W. Los Angeles Ave., Simi Valley for convenient, local access. This location is in addition to our fully staffed center in Commerce.
Waste Management Customer Experience/Service
Our Approach to Consistent, Reliable Customer Experience/Service Whether it is an attentive waiter, a sales associate who takes the time to help you find the perfect fit, or a cashier who simply gives you a heartfelt smile, a positive customer service experience rarely goes unnoticed. At Waste Management, we believe that those everyday interactions and simple gestures are our best opportunity to provide an exceptional experience for Thousand Oaks.
It is no surprise that our customer service team members play a powerful role in our effort to create interactions that truly “wow” our customers. Waste Management customer service
representatives (CSRs) interact with our customer’s day-in and day-out. Their conversations vary from setting up services for a new customer, resolving a billing question, or answering a recycling question, but in each interaction, their priorities remain constant:
• Meet our customers’ expectations: Promptly answer
our customers’ calls, emails, and digital chats and
solve their problems at the first point of contact
• Empower our people: Provide employees with the tools, training, resources and support necessary to be successful in serving the customer
Our goal is to know more about our customers and how to service them better than anyone else in our industry. How do we do this? By making customers feel well cared for when they interact with Waste Management. This means:
• Creating a welcoming environment
• Taking responsibility for the call and offering a one call resolution • Engaging the customer in a two-way conversation
• Managing the customer’s account and experience
• Initiating the appropriate action
That’s why whether it is on the street, at events, at City Council, or in your community, everyone at Waste Management is trained to be a customer service ambassador. Throughout the course of the Agreement, you will find that our local Drivers, Operations Team, and Public Sector Team will be available to assist the City and our customers at any time during the day and week. In addition, our staff and Drivers are trained to not only service our communities but protect them as well. We participate in our Neighborhood Watch program and when we see something of concern, we know to report it and to react quickly.
Many of our staff live in the City of Thousand Oaks, so when we are providing a service to our Customers, we remember that we are also servicing our neighbors, friends, family, educators, and fellow servicemen.
In addition, our office is located in Simi Valley - so for each of us this is the community in which we work.
Our Commitment to Thousand Oaks
▪ Quick resolution of issues
▪ Ease of integration across
communication channels
▪ Backup customer service centers
located throughout the Country in case
of an emergency
▪ Complete customer satisfaction
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While we guarantee that every Waste Management employee will provide the highest quality customer care and service, we want to emphasize that our local team is exactly that - local and always just phone call, text, or short drive away.
State-of-the-Art Customer Service Center
Excellent customer service begins with good listening, and that is what we strive to provide with our highly trained CSRs.
Thousand Oaks customer calls will be answered by CSRs at our regional customer service center located in Commerce, CA. Our customer service center, operated on the Pacific time zone, is open 7 a.m. to 5 p.m., Monday through Friday, and 8 a.m. to noon on Saturdays. The center is closed only six days a year, which includes Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.
Waste Management’s customer service center has friendly, skilled representatives trained in superior customer service handling. Our CSRs are empowered to resolve customer issues on the first call. We use surveys and feedback to continuously improve our operations. Calls are monitored weekly, and one-onone feedback sessions are conducted between CSRs and supervisors.
Customer contacts, including requests for service, change of status, change of service, status of service, complaints, and compliments, are tracked through a ticket system. Each ticket is created in an open status and requires closure upon completion of requested action and/or resolution. Local management and their teams are responsible for providing requested service and/or issue resolution and to monitor the status of all tickets for timely service completion.
• If an issue requires immediate attention and/or escalation, an email is also sent to the attention of the operations management team.
• If a repeat issue occurs within two months, a ticket is also opened to alert the operations management team that a recurring problem exists. Waste Management has developed a quality control program that includes performance standards for ticket creation, closure, tracking, and service recovery. Local management is responsible and accountable for these performance standards.
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In the event of an outage at our regional customer service center, Waste Management maintains other customer service centers throughout the United States that can support Thousand Oaks calls if needed.
Our technology infrastructure allows calls to be rerouted among Waste Management call centers in other regions in the event of an emergency (e.g., power outage, natural disaster, etc.), creating system redundancy. The CSRs have access to our Knowledge Management Tool, “Green Pages,” and can assist Thousand Oaks customers at all times with Thousand Oaks-specific information.
Customer Experience Staff Dedicated to Thousand Oaks
The complexity of our business requires a highly motivated, qualified, and stable work force. Thousand Oaks customer service calls are handled by Waste Management’s customer service center in Commerce, CA. This location represents the best in customer service center technology and innovation, allowing localized, customized service for our municipal customers.
Waste Management utilizes the Genesys customer interaction management platform to help monitor staff adjustment needs. Genesys is a global leader in the customer care technology industry. Their system provides the data and an algorithm used for staff-level monitoring and serves as an invaluable tool for our customer service management team.
We provide sufficient staffing through our ability to shift staffing levels according to the volume of phone calls. On average, our Southern California center receives 5,800 residential and commercial calls per day and our peak hours are between 7:30 – 8:30 a.m., 10 a.m. – 1:30 p.m. and 3:30 – 5:00 p.m. If a team of representatives is experiencing higher than normal call volume, we are able to move additional representatives to that team to handle additional incoming calls. Additionally, customers are provided with an automated call back option (no need to hold; we will call you back) during high call volume periods.
The Southern California dedicated Customer Service Center includes 145 agents and 170 incoming lines.
English and Spanish speaking representatives are available, and each representative also has access to AR001787
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a language services program to assist with translation for all other languages. The average speed of answer is less than 30 seconds for non-peak hours and 60 seconds during peak hours.
In the event of an emergency, Waste Management customer experience centers in other areas of the U.S. are available for contingency coverage.
Waste Management Customer Service Representative Training Waste Management provides a five-week training
program for new CSRs in our dedicated
classroom-style training facility, housed within our
customer experience center, allowing for
continuous training without interruption.
Waste Management employs full-time professional
trainers responsible for new hire training and
ongoing training of our experienced customer
service team. Additionally, our trainers monitor
and develop new training material as needed so
that our customer service professionals receive
the most current, accurate information.
" Ms. Vicky wants to compliment her trash driver for
his amazing job. She states she is on a walker and
her driver stopped and got out to help her get the
trash can back to the house.
Again, exceptional service provided by her driver.
Please share his name so she can give him a card
next time when she secs him. He has helped her
with containers being placed back curbside when
he notice her struggling with her cane.
Vicky C. ,,
The training curriculum is designed to introduce new CSRs to the communities we serve and to the Waste Management family. It also provides a strong, consistent foundation in the areas of customer-focused service, professionalism, safety, and company pride. A brief description of our training curriculum is provided in the following table:
New Hire Orientation
Getting to Know Our
Business
Customer
Relationships and
Engagement Tools
Call Center
Equipment and
Systems Training
✓ History of Waste Management
✓ Products and services
✓ Commitment to our municipalities and customers
✓ Commitment expected from our employees
✓ Videos of Material Recovery Facilities (MRFs}, transfer stations, and composting facilities
✓ Geographic review of service territory
✓ Municipal partner and contract overview
✓ Understanding and successfully communicating all service and product offerings ✓ Clear communication
✓ Establishing trust and satisfaction through active listening and quick problem resolution ✓ De-escalation techniques
✓ Staying positive and calm in challenging situations
✓ Exhibiting a consistently high level of professionalism ✓ MAS, Waste Management's integrated billing system
✓ Green Pages, a comprehensive knowledge management tool ✓ CAAG, a consolidated and comprehensive customer history and service database ✓ Genesys, Waste Management's customer interaction and staffing management system ✓ Telephone system that manages each call center interaction, as well as individual CSR productivity
Additional training exercises that occur during the five-week program include:
DI Technical Proposal 1171
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 172
Professional Customer Service Skills Role Playing: During training, our CSRs act as students, participating in role-playing activities with experienced customer service center staff. Strategies for handling collection and billing questions are discussed and ways to handle difficult customer situations are reviewed. The students must successfully complete this exercise to begin side-by-side training.
Side-by-Side Job Shadow Training: As part of the side-by-side training, our new CSRs are on the floor, shadowing experienced CSRs who are answering customer phone calls. The process of review, including suggestions for best practices and strategies, creates impactful one-on-one learning opportunities before the CSRs respond to live calls themselves.
Transformative Customer Service Technologies
We have come to expect a level of convenience and ease made possible by technology in our everyday lives. Our local pizza shop knows what toppings we last ordered, our vehicles alert us to their upcoming maintenance needs, and with the click of a mouse we can have our weekly groceries delivered to our doorstep.
Waste and recycling services should not be any different. Over the last few years, Waste Management has transformed itself to make doing business with us as simple as possible. Through our investment in the following key technologies, both on the street and at our customer service centers, we provide our customers with world-class service with ever-increasing convenience and ease:
Onboard Computer System (OCS)
A technology advancement that continues to drive customer service satisfaction is our Onboard Computer System (OCS). This technology has many operational and efficiency benefits - specifically it enhances our customer service through:
More Accurate Commercial Services
Commercial settings can sometimes be challenging to serve. Business addresses and container locations do not match up. Using a link to the in-truck computer tablet, the route manager can overlay the driver’s route onto Bing aerial maps, to identify the commercial customer’s account location versus where the container is located on the property. This can assist drivers to avoid missed pickups in confusing settings.
Real Time Flexibility to Ensure On-Time Collections
We also know that not every day goes smoothly. Traffic can slow a driver on their route. A sick driver’s route still needs to be serviced. RMs and dispatchers can take a portion of a route, or an entire route, divide it up among other trucks, and seamlessly drop those stops onto the other drivers’ tablets. This puts the customer first, allowing us to quickly react to all situations. With the help of our route management technologies, our drivers, route managers and customer service team work together to meet your service expectations of on-time collections delivered in a safe and efficient manner day-in and day-out. • Obtaining real-time information related to all truck locations, stops serviced, capacity, and service status
• Allowing one-touch service verification, identifying carts that have been serviced, and indicating a reason for any cart not being collected (e.g., cart not out, cart blocked, locked access, etc.) • Enabling centralized customer service and dispatch to communicate with the City’s operations team for immediate and efficient customer issue resolution, including on-call requests, rerouting, and customer service needs
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• Empowering drivers to note missing or damaged carts so tickets may be proactively generated for repair or replacement
PowerTerm Interconnect / AS-400 / Mid-Atlantic Systems (MAS) Supporting a wide range of applications, PowerTerm InterConnect allows Waste Management to standardize on a single terminal emulator for all access needs. Further, AS-400 is a versatile all-purpose server managed by IBM which permits for multi-terabytes of storage space and rapid data mining. Lastly MAS is Waste Management’s integrated billing and operating system, giving our employees full interface capabilities.
Genesys Interaction Workspace
Genesys Interaction Workspace is a smart-client application that provides our employees with nonintrusive access to information, processes, and applications they need to perform their jobs more efficiently and to ultimately provide for increased customer satisfaction. Designed by Genesys Telecommunications Laboratories, this highly intuitive and easy-to-use interface allows Waste Management CSRs to focus on the customer, rather than managing the application.
Customer at a Glance (CAAG)
Customer at a Glance (CAAG) expands our customer service representatives’ ability to quickly understand a customer’s account and service history. Waste Management utilizes numerous technologies and systems so we can provide the highest quality and most efficient service possible.
CAAG brings customer data together from key Waste Management systems and incorporates data into a single application:
• WM.com ezPay
• Waste Management’s integrated billing system, Mid-Atlantic System (MAS) • Onboard Computing System (OCS), which captures service history and service statuses Through use of CAAG, CSRs have eliminated the need to open and search for data in multiple applications during a customer call. Using CAAG also provides CSRs access to the whole picture. It gives us access to everything we need to know about our customers in less than a minute and allows us to maximize first call resolutions in less time.
Green Pages: A Customer-Focused Knowledge Management Tool Waste Management uses a proprietary web-based Knowledge Management Tool (KMT) called Green Pages to track and maintain all information related to the services provided in our municipal contracts.
Thousand Oaks will have customized pages within Green Pages that include local, contract-specific information such as available services, rates, collection schedules, maps, special events, and activities.
Since Green Pages is our go-to source for Thousand Oaks-specific information, we regularly review and update any necessary changes to enhance the quality and delivery of information to our customers. As new, local programs are developed, the Green Pages are updated in real-time, which is critical for communicating special event information and emergency or weather related messaging.
Since Green Pages is accessible to all our CSRs nationwide, it also enables us to enlist backup support from other regional customer service centers in an emergency. Our experienced CSRs across the country can instantly access Thousand Oaks service-related information, allowing Waste Management to provide consistent, accurate information during the most critical emergency situations.
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Measuring Our Customer Service Performance
Waste Management strives to meet customer needs quickly and consistently by utilizing key performance metrics and detailed customer feedback to continuously improve call handling quality and customer satisfaction.
Key Performance Metrics
We monitor, measure, and coach key performance metrics to validate availability to service our customers when they have a need or problem to resolve. We benchmark world-class industry standards to set our goals:
• Average Speed of Answer (ASA): On average, we answer our customer calls in less than 30 seconds.
• Call Abandon Rate (ABA): Less than five percent of callers disconnect before their call is answered.
• Average Call Handle Time (AHT): On average, we’ve addressed our customers’ needs in less than 5 minutes and 30 seconds. Our goal is to resolve every issue at the first point of contact and dedicate as much time as necessary to guarantee customer satisfaction.
Customer Insights - The Voice of Our Customers Matters
As part of our commitment to continuously keep our customers at the center of everything we do, we recently launched a new Voice of Our Customers (VOC) survey. The results from this survey provide our team with real-time, actionable feedback to improve service delivery.
Every month, we invite thousands of customers across the nation to complete the survey, either online or by phone. Our prior survey took seven to eight minutes on average to complete; the new user-friendly version only takes three to four minutes on average. We receive about 12,000 survey responses per month.
The survey initially focuses on core questions related to the customer’s overall relationship with Waste Management, then expands into targeted questions regarding the customer’s service experience with our company.
This new survey provides us with unprecedented insights into our customers’ service experience, needs, and priorities, which gives us the data we need to develop proactive solutions to not only meet but exceed their expectations every day.
Below is a recent response to a VOC survey:
“Steve Lee, Renee Boylan and the entire staff that I deal with on a DAILY BASIS are excellent to work with. Their customer service is outstanding. They are always willing to help when I need assistance, and in most cases it is an "Urgent Matter!" In addition the dispatch staff always tries to help facilitate our pickups timely. These employees always make my job easier.” AR001791
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Continuous Evaluation, Improvement, and Training
We do not stop with new hire training; Waste Management is committed to the continuous improvement and training of our customer service team. As our business progresses and the needs of our customers change, our leaders and CSRs
receive continuing education about new and revised
processes, coaching practices, and more.
Based on business needs, continuing education can be
classroom or virtual training, web-based training, supervisorled training or huddles, side-by-side call listening, peer mentoring, or coaching.
The following exercises help measure and improve the customer experience throughout the life of the contract by taking real-time data and experience to improve, coach, and train.
Accountability through Side-by-Side Monitoring. CSRs are monitored a minimum of four times per month. Side-by-side monitoring sessions provide immediate feedback on call handling. As part of that monitoring session, employees are evaluated on 72 talking points and scored on a scale of one to four.
Customer Service Scorecard. Each CSR receives a monthly evaluation of individual performance with actions and opportunities to develop and improve. The Scorecard is composed of four qualifying sections:
• Quality Assurance
• Resource Management
• Productivity
• Qualitative Professional Development
Meetings and Action Plans. To maintain and improve our customer service standards, the customer experience team meets weekly to discuss any service issues, upcoming area initiatives or events, and to review any potential opportunity for improving the overall customer experience. The team develops an action plan for continuous improvement.
Talent Central is an online learning portal with resources for drivers, CSRs, and all other Waste Management employees. It houses a series of service delivery and improvement training specifically for drivers. These modules are used for ongoing training and are created to address issues as they are observed in the field.
We Provide World Class Customer Service:
Previous History Providing a High Level of Customer Service Superior Customer Service is a cornerstone of Waste Management’s mission. Our Customer Service Center is located in Commerce and from there we track a variety of customer service, operational and financial metrics, including those required in the RFP, to ensure world-class service delivery. We welcome City staff to visit at any time.
For the City of Thousand Oaks, on average, we receive 144,420 service requests per quarter with 1 Complaint/3,522 Services.
Independent Quality Monitoring
Waste Management employs an external
company to monitor our customer service
team performance. The analysts evaluate and
assess representatives based on the same
internal metrics used by our Customer
Service Center management. We are able to
capture additional, independent data points to
help measure our performance.
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Manage Your Account Quickly and Securelly with All-New My WM Mobile App Waste Management has launched the all-new My WM Mobile App, empowering customers to enjoy a customizable experience throughout every stage of their service journey. The mobile app introduces a modern design and a variety of self-service capabilities that allow customers to conveniently manage their accounts in one place. To guarantee security, the app was built with the latest technology that enables facial recognition and fingerprint login.
With the My WM Mobile App, customers can:
• View and manage service schedules and the ability to request services
• Receive a heads-up on expected service dates
• Follow roll off hauling trucks in real time, allowing adequate time to prepare for service
• Make easy payment options using ApplePay or AutoPay along with Paperless Billing
For a video tour of the new app, visit https://bit.ly/3eVB48q. The My WM Mobile App is available for either iOs (iTunes App Store) or Android (Google Play).
Custom Website for Thousand Oaks
We will continue to provide and maintain a highly effective and easy-to-use website created specifically for Thousand Oaks that allows customers to easily manage their accounts online. The site includes an assortment of 24/7 self-service
features. Through wm.com,
customers can:
• Request changes to existing
service or add new services
• Access collection calendars,
notifications, recycling
information, holiday
schedules, and estimated
time of pickup
• Manage billing (e.g.,
balances, statements,
payments)
• Interact with a CSR via live
chat or email
• Learn about local promotions
and events such as a spring
cleanup event
Think Outside the Plastic Bag at Home
Plastic bags & bagged recyclables don't belong in recycling containers - they pose safety hazards for worl<ers & contaminate other recyclables. To learn more, visit wm.com/recyclerlght DI Technical Proposal 1176
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Our customers are on the go yet usually “connected” in some way courtesy of today’s technology. In addition to our My WM App and a custom, easy-to-use website, we offer:
• Live (Digital) Chat: A team of customer service professionals is dedicated to this service channel. Chat sessions are initiated through our website, in real time, 8 a.m. to 5 p.m., Monday through Friday.
• Social Media: As social media continues to increase its presence in our everyday lives, Waste Management is committed to providing the highest level of service through these channels. Our local Facebook page serves as an outlet for Waste Management to keep customers informed about services, the company, events and activities, and ways they can improve their environmental footprint. Visit (and “Like”) us at: https://www.facebook.com/WasteManagement. In addition, we encourage our customers to follow us on Twitter, at Waste Management of Southern California, and our Waste Management Instagram, for more information • “After Hours” by Phone: Our customer service number features an Interactive Voice Response (IVR) system. Through IVR, customers can find out basic account information and make account payments through an automated system during non-business hours.
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 178
Customer Service Digitalization
Creating a differentiated customer experience that puts our customers at the center of what we do.
Waste Management meets 21st Century customer service expectations for maximum information, continuous connectivity, customer empowerment and instant access. Furthermore, our operations framework - Service Delivery Optimization (SDO) focuses on four pillars of performance in all our operations: Safety, Service, Savings, and Satisfaction. SDO enables us to define, track, and measure every aspect of our operations to hold our frontline accountable for continuous improvement.
This marriage of technology and management to drive employee engagement, knowledge sharing, and accountability, provides our team members the mindset to meet and exceed our customers’ expectations.
Connect with WM in any channel
Sign up for service
guided selling, recommendations, service days
Set preferences and enrollments
Autopay, paperless billing, etc.
Manage billing/payments
check bill, pay bill, payment options, etc.
Request service
extra pick up, bulky pickup, container haul etc.
Check status
real-time status, on our way, complete
Change service
add service, change service day, change container size, change frequency, seasonal hold, etc.
Receive alerts
day/time change, holiday schedule, service
reminder/confirmation etc.
Resolve issues online
prompt resolution, single contact resolution, etc.
In addition, Waste Management saw new digitalization upgrades this past Spring which include:
New payment options in My WM, eCommerce and Mobile App
• Expanded financial flexibility is now available through the new options of Canada ACH (checking option only) and US ACH (checking and saving options) for Commercial and Residential customers across all channels.
Easier WM.com and Mobile App Navigational Mobility
Streamlines how customers can interact with us on our website and mobile app, making their experience an easy and fast one.
• The WM.com homepage has been revamped into two distinct journeys, for Home and for Business. We have applied this simplification to our mega-menu, product sub-menu, and logged AR001795
• -
. W ASTI! MAN AOl!Mll!N T
As a WM Customer,
I will be able to ...
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 179
in drop-down menu. Our logged in users will now find items like “Roll-off request” quickly and painlessly in this new visual layout experience.
• All native form functionality on the My WM Mobile App has been restored, including Residential (extra pickup), Commercial (extra pickup, container repair, missed pickup), and Roll-off (container repair).
A Guided Login Experience
• All Residential customers with one active account will now experience the guided login flow taking them through updating contact information, autopay and paperless billing enrollment, and setting their preferences when they log into their My WM account.
Service-related Marketing Promotions
• Promotional widgets have been placed throughout varying channels, like the wm.com homepage and service pages to provide additional guidance on how customers can complete their request in their preferred channel. Whether it be to schedule a payment using the mobile app or asking our Virtual Assistant to resume service, we’ve got them covered.
Targeted Campaign Landing Pages
• Created specifically to target customers who are moving, the Movers Hub landing page will provide current and potential customers an easily guided experience to help them through their move – these steps include moving resources, donating unwanted items, refurbishing items, new trash service discounts, residential trash and recycling FAQs, and Bagster promotions. eCommerce Checkout Optimization
Streamlines the four-page checkout process down to an efficient two pages, incorporating brand new features like the Trust Payment Badge to help increase customer trust with our payment security. Other notable enhancements include:
• Enabling customers to chat with our agents in case they have any questions or concerns during their buying journey. This will be available to customers online from 6:30 a.m. MST to 5:30 p.m.
MST.
• Providing customers with the ability to call when they need further assistance with products. • Increasing price transparency with sticky cart functionality, which will now show all-in pricing to our customers, reducing cart abandonment.
Additional Virtual Assistant Service Requests
• It now displays even and odd pickup calendar schedules to customers. This data is based off the pickup schedule available in MAS.
• Our assistant will also be sporting a new guided flow of its own – through a refreshed Welcome Category set of options configure to reflex main topics customers frequently request.
Local Customer Service Center
In addition to the vast level of Customer Service capabilities and options described above, Waste Management continues to maintain a full office at our G.I. Industries Collection Service yard at 195 W. Los Angeles Ave., Simi Valley for convenient, local access.
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City of Thousand Oaks - Request for Proposals
We are in This Together: How We are Navigating COVID-19 During this unprecedented time, we continue to deliver vital environmental services across North America while keeping the safety of our team members, customers, communities, and businesses front and center. While some non-essential services have bee11 affected in select areas, we have continued to maintain our waste collection and disposal services, even during emergency and shelter-in-place orders.
As always, we are proud to provide an essential service to the communities where we live and work.
Locally, Waste Management employees have been providing uninterrupted services to the Thousand Oaks community since the beginning of the pandemic.
As a result of COVID-19, the April Thousand Oaks Free Landfill Day was canceled and the Simi Valley Landfill worked with City Staff to reschedule the community wide event to June, where 339 residents participated. WM GI Industries provided additional services at the local library and senior center evacuation centers around the clock.
Waste Management is as committed as ever to
doing what's right for the communities we call home,
our customers, team members, the environment,
and our shareholders.
Protecting Our Employees
I For more on our COVID-19 Pandemic Response Plan, go
to wm.com/us/en/COVID19.
One of our core company commitments is "Our People Firsf, and that commitment has helped guide us in practice through the pandemic as we provide essential services. For frontline employees, including our drivers and Material Recovery Facility employees, r
we increased personal protective equipment, i 1 j j 4 instituted thorough cleaning and sterilizing 1 -, procedures, enhanced operating procedures at all
facilities, and prioritized social distancing to provide the highest level of safety. We have implemented
work from home capabilities for every employee not
on our front line by investing in new technology and
equipment that allows us to communicate between
our departments and help our valued customers
during these arduous times. Additionally, we have
increased access to and assistance with childcare
and eldercare.
Committed to Our Customers
We are responding to the rapidly evolving needs of our customers during the COVID-19 pandemic. Our Customer Support page (wm.com/COVID19) answers frequently asked COVID-19 related service questions.
SERVING: We continue to provide essential services lo customers and their communities during these challenging times.
SOLVING: Our customers' needs change daily - we are working diligently to provide solutions. We continue to service customers in all communities by working within a variety of re-opening rules and restrictions.
SUPPORTING: We have mobilized customer support roles to work from home to protect the health and safety of our team while preserving the customer support you and your community need.
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 181
Supporting Our Communities
We are proud to provide an essential service to the communities where we live and work and continue to maintain our waste collection and disposal services, even during emergency and shelter-in-place orders.
Our employees are supporting our neighbors through local efforts like medical supply and blood and food drives. Recently, inspired by our employees’ desire to give back, we launched our “WM Million Meals campaign” - a two-week employee match program that raised funds for Feeding America and Food Banks Canada. Through our combined efforts, the WM family provided 1,895,820 meals to those experiencing food insecurity due to the pandemic.
Navigating the Future Together: We are committed to our customers and to remain agile to continue to serve the needs of our customers.
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. WASTI! MANAOl!Mll!NT
AR001799
City of Thousand Oaks - Request for Proposals
4. SUSTAINABILITY AND COMPLIANCE PLAN
Provide a detailed Sustainability and Compliance Plan clearly describing the sustainability, diversion, education and outreach programs associated with providing the requested seNices. This shall include the Proposer's approach to obtaining the diversion goals specified in this RFP, methods and public education materials that will be used for program start-up and throughout the Franchise Agreement term. Specific attention should be given to approach for achieving high participation and diversion through Recycling and Organics Collection programs, CitySupported Events, on-going messaging and outreach materials distribution, and in-person site visits and events. The Sustainability and Compliance Plan will be included as an Exhibit to the final Franchise Agreement.
AB 341, AB 1826, and SB 1383 Implementation Plan
Waste Management understands that a comprehensive education and outreach campaign is required early on to attain the desired recycling behavior and knowledge base among Thousand Oaks residents and businesses. In today's society, people rely on various forms of communication to get the most up-todate information. That is why we have many different methods of connecting with our customers which all share a common goal - to provide clear, concise, and relevant service and educational information.
The following pages will discuss in detail our AB 341 , AB 1826, and SB 1383 outreach plan which is designed to ensure continued compliance for the City. This plan will build on our Transition Plan and go into further description of the ongoing education outreach efforts and processes that will occur throughout the course of the Agreement.
Cu~omer . Program S t Details
ec or
Dedicated
Recycling
Coordinator
The Recyclist
Program Tracker
Recyclist Mobile
Application
Residential,
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Upon award of the contract, Waste Management will hire a dedicated Thousand Oaks Recycling Coordinator to lead a team effort to assist and carry out education and outreach for residential, multifamily, and commercial customers. Our Recycling Coordinator will also assist with City facility compliance, School District outreach and assemblies, as well as public events and townhall seminars.
By adding a Recycling Coordinator to the team that is dedicated to Thousand Oaks, Waste Management will provide the City with at least five dedicated staff members: Operations Manager, Steve Lee, Route Managers Marcos Bazaldua, Juan Diaz, and Bruce DeJony, Public Sector Representative Marilyn Gallagher and the new team member. Of course, Director of Operations remains available, as well. The hired Recycling and Sustainability Manager will receive a comprehensive, multi-day educational training program that covers the state mandates, how to perform site visits, how to track compliance and outreach efforts, and explicit services and programs specific to the City.
Waste Management will provide information for the City's Reporting System, The Recyclist Program Tracker. This program allows for the managing, tracking and scheduling of all compliance and outreach communications and activities This includes contamination monitoring via the documentation of route IDs and the tracking of internal programs, including edible food waste recovery.
Recycling and Sustainability Manager and Project Managers are able to access the Recyclist Program simultaneously and out in the field via the Recyclist Mobile Application. The application works for both iOS and Android and it allows for the Recycle Coordinators to view customer service information and rate sheets and provide right-sizing service proposals during customer site visits. In addition, the Recycling Coordinator will be able to upload photos (i.e., waste audits, contamination, enclosures, internal programs) and field notes directly through the app.
D I Technical Proposal I 182
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City of Thousand Oaks - Request for Proposals
Customer . Program S t Details
ec or
Comprehensive
Service Guide and
Welcome Packet
Community
Workshops
Residential,
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Residential,
Waste Management's Welcome Packet, which will include our Comprehensive Service Guide, will be available in print and electronic form for each customer type and will include Waste Management's collection procedure summary and services. This includes but is not limited to how-Io's for container collection, information on the bulk program, HHW disposal information (if the City selects this optional service), holiday collection schedules, recycling/composting guidelines, waste prevention tips, and Customer Service contact information. In addition, these packets will include information on pertinent laws to the customer type such as AB 341 , AB 1826, and SB 1383. As part of the implementation plan, one Welcome Packet will be provided to each customer not later than December 2021 to allow time for customers develop questions before the town halls commence. In addition, these packets will also be provided to SFD customers upon their cart deliveries and they will be annually mailed to all customer types each year. They will also always remain online throughout the life of the Contract for reference.
Waste Management's Recycling1 and Sustainability Manager will host community workshops to discuss recycling programs and services and also offer an opportunity for customers to have an in-person Q&A.
These workshops will cover state mandates, recycling programs, and key Waste Management services and information. The workshops will be monthly or at another schedule determined by Waste Management and the City beginning in Q4 2021 through Q1 2022. They will continue to be available quarterly after the initial months of the new Contract until such time that the City and Waste Management agree they have served their purpose.
Waste Management currently has multiple recycling flyers, food waste recycling flyers, and informational flyers that touch on current state mandates. To further add to our library of resources, Waste Educational Flyers Multi-family,
Management will create new and updated educational flyers, which will include SB 1383. These flyers will provide meaningful information, graphics, and details on how to participate and comply with state mandates and recycling programs. It will include information about edible food recovery and donation.
T ranscreated
materials
Edible Food
Recovery and
Donation
Commercial
Residential,
Multi-family,
Commercial
These flyers will be distributed annually to customers, as well as be available online for each customer type throughout the life of the Contract.
Waste Management is a leader in providing culturally appropriate recycling education. We transcreate educational materials by delving into a culture to find relevant products and language. Collection guidelines and educational materials can be translated into various languages upon request.
Waste Management has a strong partnership with a number of food recovery and recycling nonprofits, including Manna Conejo Valley Food Bank of Thousand Oaks. As part of the upcoming SB 1383 requirements, jurisdictions are required to establish and educate constituents about food recovery in order to help achieve the state-wide goal of 20 percent edible food recovery. To assist the City in Commercial achieving this goal, Waste Management will create customized educational materials that highlight how and where the Thousand Oaks community can participate in edible food recovery and donation. Waste Management will also work with Waste Not OC and other local nonprofits and businesses to identify opportunities for edible food recovery. In addition, the Waste Management Recycling and Sustainability Manager can track customers w'ho participate in such programs through the Recyclist Program Co-collected Food Residential,
Waste Management will work with SFD and MFD residents to establish a consistent Food Waste/Green Waste co-collection program that relies on Customers placing waste food in their Green Waste carts to be collected on Residential Organics routes and delivered to SVLRC where it will be cleaned of residual non-compostable materials before being shipped to the Agromin Compost facility in Oxnard ..
Waste Multi-family
D I Technical Proposal I 183
AR001801
City of Thousand Oaks - Request for Proposals
Customer . Program S t Details
ec or
How-to Videos
AB 341 and
AB 1826
Compliance
SB 1383
Compliance
SB 1383
Compliance
SB 1383
Route Audits
Website and
Social Media
Event Education
School Outreach
Residential,
Multi-family,
Commercial
Multi-family,
Commercial
Residential
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Residential,
Multi-family,
Commercial
Commercial:
Schools
Waste Management will produce how-to videos in effort to educate customers on how to recycle right and participate in the organics recycling program. Waste Management will coordinate with a videographer upon award of the contract so that the video is ready to circulate by Q1 2022.
Waste Management's Recycling1 and Sustainability Manager will visit each non-compliant business to provide free technical assistance lo setup and maintain a successful diversion program. The Recycling and Sustainability Manager will work with each non-compliant commercial and multifamily properties to provide education and training for recycling and food waste recycling programs, and also document internal programs, including edible food donation.
Waste Management's residential SB 1383 education and outreach plan includes welcome letters, service guides, educational flyers and videos. Educational materials will be available throughout the life of the Contract, in addition lo the Recycling and Sustainability Manager who will also host regular community workshops for those who wish to learn more and ask questions about the program In addition lo all that has been mentioned thus far, Waste Management has a detailed contamination monitoring plan via our monthly waste characterization audits coupled with our SMART Trucksm technology and Recyclist Program Tracker. Residential routes that are identified to have unacceptable levels of contamination will receiive additional education and door-lo-door outreach.
Waste Management's multifamily and commercial SB 1383 education and outreach plan is an extension of what was previously described above and throughout this proposal thus far. For multifamily/commercial routes that are identified to have unacceptable levels of contamination, these customers will receive additional educational materials and site visits to ensure maximum efforts are exercised in achieving compliance. Waste Management will work directly with business owners and property managers to confirm they are enrolled in the appropriate levels of recycling and food waste recycling service, and that their employees, staff and tenants are also well trained and educated on the program.
Waste Management will use its Smart Truck technology to perform route audits for residential and commercial routes, as currently allowed by Cal Recycle to monitor contamination.
Waste Management uses digital and social media education to inform customers about our services, recycling and food waste recycling programs, and community events. Our local Thousand Oaks website, home.wm.com/lhousandoaks, is available 24/7 and has the most up-lo-date information on services, events and programs. The website will contain a plethora of information in regard to AB 341, AB 1826, and SB 1383, as well as our program services and tips for recycling right. Waste Management will work with City staff and our Southern California Communications T earn to manage our social media posts and website updates.
Waste Management's Thousand Oaks dedicated Recycling and Sustainability Manager will host a recycling and food waste recycling informational booth at various community events each year The Recycling Coordinators will provide educational materials to those who attend and also work with event organizers to provide technical assistance for a zero-waste event.
Waste Management works with schools and environmental clubs to educate students and improve or implement recycling and food waste recycling programs. Activities include lunchtime waste audits, staff and green team trainings and touch-a-truck presentations. This is an ongoing outreach effort that Waste Management offers continuously to schools and/or educational organizations that are interested.
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City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 185
Commercial and Multifamily Compliance Outreach
Waste Management has enlisted the expertise of a well-known and highly respected local marketing firm to assist in the development of our outreach and educational material (see Subcontractor list). With their support and input, Waste Management’s Recycling and Sustainability Manager will collaborate with the City on education, right-sizing, and the implementation of recycling and organics programs. The Recycling and Sustainability Manager will conduct site visits and perform waste assessments to determine customers’ collection frequency needs. In addition, that manager will be able to consult with businesses and coordinate the delivery of the appropriate number and size of containers.
Following is the standardized approach that will be taken for preparing a recycling and food waste recycling diversion plan for each business:
Generator Identification
Each year, Waste Management’s Recycling and Sustainability Manager will assist in identifying the City’s AB 341 and AB 1826 generators through the use of The Recyclist Program Tracker and other gathered data as needed. He or she will cross-reference previous self-reporting forms and site visit notes to identify customers with internal programs, and ensure this information is uploaded into the tracker.
Compliance Notification
Once generators are identified, the Recycling and Sustainability Manager will work with the City to identify multifamily and commercial customer’s AB 341 and AB 1826 compliance status. Upon completion of this task, the they will assist in the notification and tracking of customer responses.
Quarterly, all commercial customers will receive a bill insert or note that provides information that explains how to comply with State/local mandates such as AB 341, AB 1826, and SB 1383. This outreach will also include information on local edible food donation programs and resources. The flyer will contain the contact information of the Recycling and Sustainability Manager and Public Sector Representative for customers who have questions or for those in need of technical assistance. In addition, the flyer will promote the use of the Waste Management local webpage for commercial customers.
Customer Responses
Annually, each non-compliant multifamily and commercial customer under the AB 341, AB 1826 and SB 1383 generation threshold will be notified and contacted by the Recycling and Sustainability Manager and/or City staff to notify them of the associated state recycling and diversion mandates. For noncompliant customers who respond, the Recycling and Sustainability Manager will confirm current service levels and organize with the decision-maker to set up a date and time for an in-person site visit and food waste recycling training. For customers claiming they have an internal program, the Recycling Coordinator will organize with the decision-maker to conduct a site visit to confirm full participation in the program and to assess if further training or education is needed.
Site Visits
On the day of the site visit, the Recycling and Sustainability Manager will perform an audit of the customer’s waste stream to estimate solid waste, recyclable material, and organics materials generated by the customer. The Recycling Coordinator will also identify locations throughout the property where recyclable and organic materials are generated to further assess the volume produced onsite. For noncompliant customers, the manager can use the waste characterization summary to recommend service levels and frequencies and provide the associated costs and alternative options if needed. This can be achieved onsite and during the site visit with the customer via The Recyclist Mobile Application.
AR001802
. WASTI! MANAOl!Mll!NT
AR001803
City of Thousand Oaks - Request for Proposals
The Recycling and Sustainability Managers will be able to refer to the customer's information and rate sheets and propose a right-sized recycling and/or food waste recycling program. If the customer accepts the proposed services, the Recycling Coordinator will help the Customer set up a new level of service with Waste Management's Customer Service and Operations teams to adjust the account and organize delivery of the recycling and/or organics container.
If a customer has an internal or back-hauling program, the Recycling and Sustainability Manager will document and verify that the program is comprehensive and achieves full compliance. The Recyclist Application also allows for the direct upload of photos to each customer account, which secures the ability to document internal programs, edible food recovery activities, and space constrains. Additionally, the Recycling Managers can input outreach notes and customer interactions in correspondence with each account and during the site visit.
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D I Technical Proposal I 186
AR001804
City of Thousand Oaks - Request for Proposals
Waste Management's "3Cs" Approach for Recycling Program Success
CONVENIENCE
Garbage and recycling must
be equally convenient for
customers lo access. CoCLARITY
It must be clear to customers
which containers are for
garbage, recycling & food
waste. Our colored
containers, large multilingual
signage help increase clariily.
,,.
I
••••
• • • •
• • • •
• • • •
• • • •
• • • •
• •
• •
CAPACITY
There must be sufficient room
in the recycling and organics
containers for customers to
ad .a
<-------------------------· ___ C_O_N_V-EN-IE_N_C_E _____ C_LA_R_IT_Y __________ CA_P_A_C_IT_Y _______ I Recycling and garbage containers
must be equally convenient for
customers to access. This
generally requires co-location of
containers wherever possible.
• We advise property managers
on optimal container location
and ensure pairing of
recycling, food waste and
garbage containers, including
the use of split bins where
appropriate.
Training
II must be clear to
customers which container
is for garbage and which
container is for recycling.
• We provide container
labels with images and
in multiple languages to
differentiate recycling,
food waste and
garbage.
• There must be sufficient room in recycling and organics containers for customers lo place their recyclables and organics. Customers will receive equal parts recycling and garbage service. Base organics service al SFD Customers is provided with 96-gallon carts. Base organics service at MFD and Commercial Customers is the equivalent of one (1) 32-gallon cart for every two (2) cubic yards per week of the combined garbage/recycling service. Other service level configurations may be necessary or preferred. Waste Management's Recycling and Sustainability Manager and Service T earn members will help business owners/operators and property managers determine the best service level for their needs. • In many cases, we will advise the reduction of the size or number of garbage containers lo eliminate excess garbage capacity and make space for recycling and food waste containers
The Recycling and Sustainability Manager will perform in-person recycling and food waste recycling trainings for all non-compliant commercial and multifamily customers to help them to attain a sustainable and successful program. This training typically does not take more than 20 minutes and it allows for property managers and staff to receive hands-on information about State and/or local mandates, learn about Waste Management's recycling and/or organics program, understand best practices for source separating materials, and ask questions directly to the Recycling and Sustainability Manager.
D I Technical Proposal I 187
AR001805
City of Thousand Oaks - Request for Proposals
Edible Food Recovery
For customers, and for those who could benefit from a food recovery program, the Recycling and Sustainability Manager will educate and assist customers to get in contact with food recovery organizations within the region. We have already reached out to the Conejo Valley Food Bank, Manna, who has expressed an interest in partnering with Waste Management for this very critical program. We have attached the Letter of Interest from Manna to this proposal. The manager will maintain a relationship with Manna and other local contacts for food donation programs in hopes of supporting the statewide goal of achieving a 20 percent increase in edible food recovery by 2025. Additionally, we will make a concerted effort to help our Thousand Oaks food service establishments take advantage of this program.
CVCL GGUIDE
0 ALWAYS RECYCLE
t~ fl!!. Place
recytla.bles
loosely
in your bin
·-- ·-- ·--
@ OONOT INCLUOE
•
Additional Resources
-- ...... •-i -... -.._, .·-__ · ~
0 ---·~ .... .,.,
-----·
PLEASE DO NOT INCi.UDE
tfON•fOOO ,.fl:O0 UCTS P<>r fiwo• -1'n(l,~~M;tO<JA0-11l...-lOI All customers will have access to the Waste Management local website, which will showcase information specifically tailored to SFD, MFD and Commercial customers. It will feature information on State and/or local mandates, Waste Management diversion programs, local edible food recovery resources, FAQs, and a form that allows customers to request technical assistance and connect with the Recycling and Sustainability Manager. The website will also have a link to our informative how-to videos which can be used in training sessions and referred to throughout the life of the Contract.
Residential Compliance Outreach
In addition to the education and outreach efforts as described above and in the chart from the previous pages, Waste Management will continue SB 1383 residential outreach annually. This outreach material will provide educational information about SB 1383 and meaningful graphics which show how to participate in the program. In addition, the Waste Management Recycling and Sustainability Manager will continue to host community workshops to provide program information, highlight sustainable at-home best practices, and answer questions. Lastly, should an SB 1383 route audit and waste characterization D I Technical Proposal I 188
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 189
study result in unacceptable levels of contamination, Waste Management will assist in performing additional education and outreach to the specified routes. This additional, target outreach will include additional flyers and educational materials and door-to-door neighborhood canvassing.
Compliance Monitoring
AB 341 and AB 1826 Monitoring
Waste Management has fully adapted to the City’s desired monitoring approach, which demands the least inconvenience and impact on residents and businesses. Waste Management will complete all specified education and outreach activities to increase participation in diversion programs and maintain compliance with CalRecycle. As previously stated, Waste Management will annually mail all commercial and multifamily customers an informational flyer that explains how to comply with state/local mandates pertinent to AB 341, AB 1826, and SB 1383. This flyer will also provide details on local edible food donation programs and resources. The flyer will contain the contact information of the Designated Recycling and Sustainability Manager for customers who have questions or for those in need of technical assistance. In addition, the flyer will promote the use of the Waste Management local website page for additional resources and information.
Waste Management will also cooperate with the City to conduct annual site visits for each non-compliant commercial customer under the AB 341 and/or AB 1826 generation threshold. This site visit will serve to confirm continued 100 percent participation in recycling and organics programs, and/or to allow for the Recycling and Sustainability Manager to provide free technical assistance and education to commercial customers who have yet to obtain full compliance. If a customer should need additional training, or lack the requirements to obtain full compliance, Waste Management will conduct the same approach that is mentioned previously in the commercial and multifamily outreach section.
In addition, by leveraging The Recyclist data management program, each customer that has been identified as having an internal recycling or food donation program will be reconfirmed annually.
SB 1383 Monitoring
Waste Management will utilize its Smart Truck technology to perform contamination studies for residential and multi-family/commercial routes, as currently allowed by CalRecycle. Should CalRecycle modify the requirements for measuring contamination, Waste Management will immediately meet and confer with the City to determine how any new or modified requirements will be addressed. The following is Waste Management’s understanding of the current waste composition study methodology requirements:
SFD, MFD, and Commercial Route Audits and Waste Composition Studies It is Waste Management’s understanding that Thousand Oaks will elect to comply with SB 1383 requirements on a standard basis as opposed to the performance-based method. Waste Management efficient Smart Truck program which relies on “Third-Eye” Camera technology that can observe and record contamination on a stop-by-stop basis. Route Audits to achieve the objectives of SB 1383 can be completed using Smart Truck. We look forward to further discussion with the City regarding the many benefits of this innovative addition to solid waste services.
Additional Waste Characterization Studies
In addition to the mandated waste characterization studies required by SB 1383, Waste Management is also offering the City additional waste audits as needed to track diversion results and contamination thresholds on routes that are known to produce less than desirable results. These waste audits will be AR001806
. WASTI! MANAOl!Mll!NT
AR001807
City of Thousand Oaks - Request for Proposals
performed using Smart Truck data to characterize given routes. By this process, performance by customer and by customer sector can be effectively determined and corrective campaigns can be developed. Through these audits, Waste Management will record which routes have high levels of contamination, or over twenty-five percent. These results will be uploaded to the Recyclist Program Tracker, which can document the contamination results with the associated route identifications. This will aid the City and the Recycling and Sustainability Manager in identifying which areas need additional targeted outreach, as well as allow us to monitor diversion progress on a monthly basis.
Reporting
Waste Management will submit the monthly, quarterly, and annual reports as required in the Franchise Agreement.
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RECC:,CLIST
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CITY OF SP'RING FIELO
D I Technical Proposal I 190
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 191
AR001808
Ms. Marilyn Gallagher
Waste Management
Dear Ms. Gallagher,
Conejo Valley Food But
an
Esiabliohed 1971
October 8, 2020
VIA EMAIL
Thank you for reaching out to Manna regarding SB1383. Upon consideration, we would like to request a partnership with Waste Management to help reduce food waste in our community.
As a hunger relief organization, our goal t o provide our food insecure families with a wide selection of perishable and non-perishable food options so they can stay healthy, be ready to learn, be productive at work and engaged in life.
Your commitment t o helping our friends and neighbors in need is appreciated not only by the people we serve, but also by the many people who work tirelessly to keep our pantry shelves full.
Every day, right in our own backyard,
• There are children who cannot concentrate in school because they are hungry. • There are parents w ho sacrifice their ow n nutrition so their children w ill have more food. • There are working families w ho sometimes run out of money to buy food at months end.
Every day, right here in the Conejo Valley,
• An estimated 15,000 Conejo Valley households struggle to feed their family. • 1 in 4 children go to bed hungry.
• 20% of seniors choose between buying food and buying needed medication.
Your partnership will help Manna expand our capacity to provide food and nutrition, relief, and caring support to those who st ruggle w ith hunger in our community.
If you need further information or have questions please reach outto Leanne Portzel or Edgar Thatcher at (805) 497-4959, as I will be out of town October l(J'h - 24th.
Sincerely,
Jennifer Schwa bauer
Executive Director
. WASTI! MANAOl!Mll!NT
MANNA Cmejo Valle-{ Food Pantry is lo cated at: 3020 Crescent Way • Th:iusand Oaks, CA 91362 • (805} 497-4959 Mall lrg address ls: PO Box 1114 ♦ Thousard Oaks, CA 91358 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 192
In addition to the Sustainability principles and practices described above, we point out Sustainability features of choosing Waste Management that we believe no other service provider can match. We covered much of the additional Sustainability benefits of selecting Waste Management in our discussion of Facilities, but it bears repeating here because of its relevance to this section.
The first Sustainability advantage we highlight is the fact that all of Waste Management’s Collection Vehicles operating in Thousand Oaks today operate on Renewable Natural Gas (RNG). We are not aware of any competitor, whether they are among the proposers here or not, that is operating on such a low Carbon Intensity (CI) fuel. In fact, the RNG fuel we use means that the CI for the collection of solid waste and recycling in the City is near zero, or perhaps even negative. If the City were to choose another hauler, who is not using RNG as its fuel, the CI to provide service will go up, regardless of any other Sustainability efforts they undertake. To restate, Waste Management will continue to use RNG as its fuel.
We are proud of how our company innovates in the area of Sustainability. Our innovations are not unrealistic or overly risky. Our innovations are vetted and validated so that when we add them to our regular course of business, the odds that they will be successful and will yield real benefits for our customers and the environment are very good. Our commitment to natural gas-fueled vehicles started before any other solid waste services firm considered it seriously. The talented people in our exploratory group and our fleet management team, however, carefully vetted the concept, the state-of-the-industry a decade ago and concluded that the shift to natural gas as a fuel for our Collection fleets was the way to go. Today, that same group of people is exploring the possibility of electric vehicles. To be fair, other firms are looking into electric Collection vehicles, too. Electric Collection vehicles are not currently “ready for prime time”. The City can look to Waste Management’s record, however, an be confident that if and when they are we will be at the front of the technological breakthrough.
In addition to the RNG fuel we use that brings immediate and real benefits to the City and all who live and work in it, Waste Management makes a point of buying local – another Sustainability advantage. The list below illustrates some of our local business support:
Roy’s Towing O’Reilly Auto Parts Dave’s Towing McCarthy Towing Napa Auto Parts Aramark Velocity Truck Center Pacific Pride DCH Ford Cummings Cal Pacific Donahue Truck Center Village View Lighting Do It Yourself Center Quinn Caterpillar Certex Nu-Star Glass Tire Man Canteen Vending Martin Auto Color Allied Glass Thousand Oaks Tire
Supply
Haynes Sales Airgas Cal-State Site
Services
Fast Under Car Dial Security AmeriGas Jim Tires
Parts Master Taylor Printing Amery Hydraulics Midas
Leon’s Transmission Whitney Automotive Star Auto Body
In addition to the two examples of Waste Management’s commitment to Sustainability, and at the risk of being repetitive, we reiterate the Sustainability features of our facilities below:
Sustainability Features of SVLRC
Diversion percent of landfill: 37.83 percent diversion
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 193
Recycling and reuse activities at site:
Alternative Daily Cover (ADC) – SVLRC does not use any green waste or other organics as ADC. It does, however, beneficially use other materials that are approved by State law. Use of ADC delivered to the site and dumping operations greatly reduces the need to operate heavy equipment to excavate and haul cover soil, which reduces fuel usage, emissions, noise and dust impacts.
Construction and Demolition (C&D) Recycling – Operations at SVLRC include full C&D recycling to recover wood, metal and inert material (dirt and concrete) that would otherwise be landfilled.
Inert Material recycling – In addition to inerts from the C&D operation, SVLRC reuses and processes in-coming inerts for road base, wet-weather access, erosion control, etc.
Green Waste Recycling – For nearly thirty (30) years SVLRC has been the County’s largest recycler of Green and Wood waste. Agromin is the onsite processor for Green and Wood waste since the mid1990s. They clean, grind all Green and Wood waste received. After initial processing, they transfer the ground material to their compost facility in Oxnard where it is used in the production of compost and other soil amendments. Because the SVLRC Green Waste Recycling operation is co-located at the landfill, it has a high tolerance for contamination that has allowed for all Green Waste from local the residential and commercial collection programs in east Ventura County cities, including Thousand Oaks, to be recycled for decades. This fact will continue if Waste Management is the successful proposer for Thousand Oaks.
Food Waste – Commercial Food waste diversion was added to SVLRC several years ago. Agromin manages this operation on SVLRC by cleaning the in-coming Food waste, blending it with processed Green waste and transferring it to Synagro’s compost facility in Kern County. With the recent opening of the SVRP OREX unit, this material will be directed to Sun Valley where it will be further prepared for anaerobic digestion and the generation of RNG.
Commingled Recyclable – SVLRC receives source-separated Residential and Commercial recyclables for consolidation and transfer to Waste Management’s SVRP and third-party MRFs.
Reclaimed Water Recycling – SVLRC, in partnership with the City of Simi Valley’s Sanitation District, uses reclaimed water for dust control and irrigation. This partnership reduces demand on local aquifers and saves more water than the equivalent usage of 100 homes.
Wildlife Habitat Conservation
Open Space
More than 500 acres of SVLRC is open in our buffer area that surrounds our operations and separates it from other uses for wildlife habitat conservation.
The Nature Conservancy – SVLRC worked with The Nature Conservancy to permanently preserve another 325 acres known as Alamos Canyon, a critical wildlife corridor. Through a combination of land donation by Waste Management and fund-raising efforts from a consortium of conservation agencies that came together for the purpose, The Rancho Simi Recreation and Park District (RSRPD) now owns and manages the trail system with Alamos Canyon and surrounding hills.
Wildlife Habitat Preservation
Waste Management has invested well over $1 million in on-site habitat preservation and improvement, including but not limited to the creation of a “Pollinator Garden,” the installation of Owl boxes that native owl species use for nesting, improvement of on-site wetlands for the protection of the Redlegged Frog and Gnat Catcher.
AR001810
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 194
Bio-diesel Fuel
Heavy Equipment used for disposal and recycling operations on SVLRC are fueled with B20 Biodiesel to further reduce emissions.
Renewable Natural Gas (RNG) Production (in exploratory phase) Currently, SVLRC engineering staff are working with Renewable Natural Gas consultants to evaluate the viability of using landfill gas to produce RNG.
Host Fee – Every ton of material that is disposed of at SVLRC generates funds for the City of Simi Valley and Ventura County:
Every ton of material that is disposed of at SVLRC generates funds for the City of Simi Valley and Ventura County.
• Simi Valley memorandum of understanding (MOU) – Funds dedicated to this MOU are used for:
o HHW Collection
o Street Sweeping
o Highway Litter clean-up
o Tree Maintenance
o Law Enforcement support
o Various other community projects
• County of Ventura surcharge – This fund provides an important contribution to the County’s General Fund.
Sustainability Features of SVRP
Sustainable Construction features
Site prep – The facility is built on an old inert fill area. We excavated and replaced 220,000 cubic yards of inert material. Of the 220,000 cy, 157,322 cy were crushed into base that was reused onsite. The contractor was able to use the remaining portion as is. This eliminated the need for imported base material, which also eliminated all associated truck trips.
Setting – The facility is situated away from the road, behind railroad tracks and recessed approximately 20 ft. below road grade to reduce the effect that a large, 50 ft. building would have on local aesthetics.
Construction Material recycling – Approximately 110 tons of construction waste was generated,
97.4 tons were recycled and 11.53 tons were landfilled for a diversion rate of 89 percent.
Sustainable Design features
• On-site retention basin to reduce run-off – Waste Management constructed a 39 acrefoot (12.7 million gallons) Storm Water Retention Basin on-site that is capable of storing the 100- year, 24-hour storm. We did so to minimize any contribution from the site to the street flooding that is an annual problem in Sun Valley.
• Drought-tolerant vegetation – All on-site vegetation, with the exception of a line of screening trees along the adjacent street, are drought tolerant species. • EV Fueling stations – There are eight (8) EV fueling stations.
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. WASTI! MANAOl!Mll!NT
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services D | Technical Proposal | 195
• Bicycle parking/storage – There are bicycle storage lockers for employees that elect to bicycle to work.
• Recycled Steel – The steel used for the building is made from a minimum of 20 percent recycled steel.
• Natural and Low energy lighting – SVRP is designed to minimize electrical demand where possible. To that end, the second floor and main employee breakroom utilizing light tubes to bring in natural lighting. All electrical lighting is LED. Except for outside night and emergency lighting, all lighting is motion-controlled.
• Second-floor patio – There is a second-floor patio for employee breaks. • Roofing – All roof areas have a Solar Reflective Index (SRI) greater than 78 Sustainable Operating features
• “Negative Air Pressure” system to control odors and dust:
o Three 100-cubic feet/minute fans draw air into the building where it can be treated as described in 2 and 3 below instead of allowing untreated air to escape o Odor neutralizers in a high-pressure misting system to control odor migration o A baghouse to capture and remove dust from exhaust air • Variable drive conveyor motors to reduce electrical demand • Enclosed, conditioned Sort Stations with evaporative cooling during summer heat • Extensive translucent siding to maximize use of natural lighting • On-site Green Waste processing conveyors and grinders all electric motors with no emissions SVRP ushered in a new era of Environmental Justice (EJ) for solid waste facilities in Los Angeles and beyond. Waste Management spent ten (10) years engaged in unprecedented levels of outreach and dialogue with the local community to design and build a facility that is an asset to the neighborhood. Some of the benefits to Sun Valley from the facility are listed below:
Host Fee
The Host Fee at SVRP is charged on a variable scale from $1.00/ton for clean fuel vehicles to $3.00/ton for older, diesel-fueled vehicles to encourage clean, alternative fuel vehicles and discourage older polluting vehicles from using the site. It also encourages diversion of recyclables and organics through a substantial discount per ton on diversion materials compared to the charge on disposal material. The host fee on recyclable and diversion materials is as low as $0.25/ton. “No Fly Zone” at SVRP
Built into the permit are conditions that limit in-coming and out-going vehicles to prescribed routes of travel. In addition, Waste Management will place signs at the edge of all surrounding residential neighborhoods designating them as “No Fly Zones” for the heavy-duty trucks using and in use at SVRP. All users of the SVRP will be informed of and required to commit to abide by the access restrictions and the “No Fly Zones.”
Support for local environmental and community health efforts Waste Management has contributed over $1 million to several local funds for use by the local community to conduct environmental studies of local conditions and to support the operating budget of AR001812
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a local health facility that specializes in acute and chronic illnesses commonly experienced by members of the community.
Sustainability Feature of Waste Management’s Commitment to Recycling In 2020, Waste Management signed a pact with Greenpeace agreeing to cease the export of postconsumer recovered non-fiber grades of paper. This commitment leads directly to reduced volumes of material being shipped overseas, which in turn has a direct reduction of emissions associated with Recycling.
Sustainability Features of Waste Management’s Procurement Policy We have provided here the first few Sustainability points contained within our 2020 Corporate Procurement Policy.
Waste Management Supply Chain Sustainability objectives are to:
• Include a Sustainability Clause in all our Master Products and Service Agreements • Educate our supply chain personnel on sustainability basics, Values and Commitments, and initiatives to reduce WM and our customer’s carbon footprint • Provide tools to initiate discussions about sustainability • Seek disclosure of relevant sustainability information from suppliers, leveraging shared or existing data where available and communicating preferences for innovative, sustainable solutions • Determine the availability of viable and innovative procurement options • Engage and reward key suppliers for establishing and meeting sustainability goals Sustainability is a local and national commitment for Waste Management Waste Management’s commitment to Sustainability is not a casual commitment. It is a powerful guiding force in all that we do – from our design - to our engineering - to our construction - to our fleet operations - to our routing - to our support of local sourcing - to the requirements we put on our vendors - to our diversion performance of our recycling, organics - and, yes, of our landfills. It is also a theme that runs through our entire organization - local, regional and national. We do not think we are overreaching when we state that Thousand Oaks will not find a service provider/partner that will be as committed to Sustainability as Waste Management.
AR001813
. WASTI! MANAOl!Mll!NT
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AR001814
WASTE MANAGEMENT IS COMMITTED TO RECYCLING
Q3 2020 RECYCLING HIGHLIGHTS
3 NEW MATERIALS RECOVERY FACILITIES OPEN
>90% of all single stream recycled matenals will be processed in new or upgraded MRFs by 2023.
Salt Lake City Chicago Oakland
GROWING DOMESTIC MARKETS SINGLE STREAM RECYCLING CONTAMINATION REDUCTION .. .-S.:lm l ••• !,;
:.ftl'/.1:
· • .,.,6/'lli
Slnpe StrNm MRF ResldUe "
Almost 80% of our recycled materials ane sold domestically, with 100% of our processed residential recyclable plastics marketed to North America, providing economic value to local communities Recycling education and investments in technology have helped reduce contamination by >12% since 2018
To learn more visit
wm.com/recycleright
. W ASTI! MAN AOl!Mll!N T
COMMITMENT TO PURCHASE PRODUCTS
MADE WITH 10% POST-CONSUMER RESIN (PCR) -
CLOSING THE RECYCLING LOOP
• WM s1g ned on to the Amen can Plastic Recyclers Demand Champion Program and pledged to increase the use of PCR ,n products we purchase.
• 2020 YTD we purchased 65K residential carts made
with 10% post-consumer resin for communities across
the country
SMART TRUCK"
Smart Truck'"' technology makes recycung collection safer, more effbent and 1mpruves customer satisfaction
• Everycontainer serv1ced is captured byonboan:1 cameras to proacuvely inform customers of contamination or overages. • Smart Truck technology creates opportunities to r1ght-s1ze containers, confirm service verification, and provide recycling educauon.
INVESTED > $200M IN RECYCLING TO
IMPROVE SAFETY, EFFICIENCY AND QUALITY
• Optical sortersard advanced scneen1ng
improve quality to meet our customers'
requirements.
E | FORMS
AR001815
. WASTE MANAGEMENT
E | Forms | 198
E | FORMS
Our Commitment to Customer Partnerships
Proposers must submit their original signed Form A as part of their proposal. Additionally, Proposers must complete and submit Forms B-J as shown on the following pages as part of their proposal. These forms can be downloaded from the RFP website and must be completed and submitted in electronic format. Proposers shall submit multiple copies of a form if appropriate.
AR001816
AR001817
City of Thousand Oaks - Request for Proposals
Form A Communication Protocol
FORM A: COMMUNICATION PROTOCOL
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED BY JULY 29, 2020 BY 2:00 P.M. (PT)
AND WITH PROPOSAL
The City of Thousand Oaks commits to a procurement process for Solid Waste, Recyclable Material and Organic Waste Collection Services that is open, objective, and carefully monitored. The following rules will be adhered to and enforced.
Until the Thousand Oaks City Council awards the Franchise Agreement, all contact between participants, participant's sub-contractors, participant's sub-consultants, participant's affiliates, participant's lobbyists, legal or political advisors, or any individual or entity that may be assisting the participant in preparing a response to this Request for Proposals, or providing work to the participant should participant be selected, and the City of Thousand Oaks, shall be in writing by email to:
City of Thousand Oaks
Public works Department
Rod Cordova
[email protected]
All communications between the City of Thousand Oaks and a participant, along with the related responses, will be transmitted simultaneously to all participants that have signed into and attended the MANDATORY pre-proposal Conference Call and will be included as part of the evaluation record.
Any participant who fails to recognize or utilize this process of communication will be notified of its violation and may be subject to disqualification from the selection process at the sole discretion of the City of Thousand Oaks.
Any contact or attempt to contact or directly interact with any elected or appointed official for the purpose of obtaining information or influencing the Request for Proposal Process including the selection process will be grounds for determination of non-compliance and disqualification from the selection process.
All participants must acknowledge and sign this statement as part of the RFP process.
All participants must prov ide a signed version of this statement electronically by July 29, 2020 by 2:00 p.m. PT to be included in the MANDATORY pre-proposal TeleConference Call. Participants that do not provide this signed statement will be disqualified from this procurement process.
On behalf of my company/agency, I understand and accept the rules established in this statement.
Company Name: G.l. lndus1ries dba Waste Management
(Print or Type)
Representative: _La_ny ___ w ___ Me_tt_er _------------, Title: President (Print or Type)
Signature (Print out and sign in ink) _ _ ,.,.grq:.i~~-IJ~Cdc>~ - --Date: 10/1512020 To submit form - Scan signed form top;-
instructions prior to July 29, 2020 at 2. · P. M.
submitted proposal. 50
E I Forms 1199
[email protected] per
de this scanned PDF in your
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 200
Form B Proposer's Statement of Organization
AR001818
FORM B: PROPOSER'S STATEMENT OF ORGANIZATION
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Full Name of Business Concern (Proposer):
G.I. Industries dba Waste Management
Principal Business Address:
195 W. Los Angeles Ave.
Simi Valley, CA. 90065
2. Principal Contact Person(s):
Name: Doug Corcoran Phone Number: (818) 262-5460
3. Form of Business Concern:
[!] Corporation D Partnership ::::J Joint Venture D LLC Other
4. Provide names of partners or offices as appropriate and indicate if the individual has the authority to sign on behalf of Proposer/company. Provide proof of the ability of the individuals so named to legally bind the Proposer.
Name Address Title
Larry W. Metter 195 W. Los Angeles Ave., Simi Valley, CA. 90065 Peter J. Dem older 195 W. LosAngeles Ave., Simi Valley, CA. 90065 Douglas E. Corcoran 195 W. LosAngeles Ave.,Simi Valley, CA. 90065
5. If a corporation, in what state incorporated: _u_ta_h ___ _ Date Incorporated: 12 10
Month Day
President
VP and Assistant Secretary
Vice President
1985
Year
6. If a Joint Venture, LLC, or Partnership, date of Agreement: _N_IA __ _ 51 . WASTI! MANAOl!Mll!NT
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AR001819
FORM B: PROPOSER'S STATEMENT OF ORGANIZATION - Continued
7. If responding firm(s) are a partially or fully-owned subsidiary of another firm, or share common ownership with another firm, please identify the firms and relationships.
G.I. Industries is a wholly-owned, direct subsidiary of Western Waste Industries, and an indirect subsidiary of Waste Management Holdings, Inc. 52 . WASTI! MANAOl!Mll!NT
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Form C Container Specifications
Cart - Rehrig Garbage
AR001820
FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
[!] Garbage [!] New
□ Recyclable Material
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer Rehrig Pacific Company ····················· ... ·.···········
4. Material of Construction HDPE
5. Recycled Content (percentage) . . . . . . . . . . . . . up to 40% total P CR
6. Manufacturing Method Injection Molding
(rotational molding, injection molding, other)
Container Size 32-gal 64-gal 96-gal
7. Color Charcoal/Black Lid Charcoal/Black Lid Charcoal/Black Lid
8. Durability (in service years) 10 10 10
9. Cost of Each Container 633.67 $38.75 $42.36
10. Dimensions of Each
Container (inches) 24.1 X 18.5 X 37.5'" 27 X 26.5 X 43.6"' 33.3 X 29.2 X 43.5'" (Length x Width x Height)
11. Wheel Size (inches) 3"' 10'" 10''
12. Manufacturer's warranty(yrs.) 10 years 10 years 10 years 53 . WASTI! MANAOl!Mll!NT
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Cart - Rehrig Recycling
AR001821
FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
□ Garbage ~ New
~ Recyclable Material
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer. ............ Rehrig Pacific Company
··························
4. Material of Construction HDPE
5. Recycled Content (percentage) up to 40% total P CR . . . . . . . . . . . . .
6. Manufacturing Method Injection Molding
(rotational molding, injection molding, other)
Container Size 32-gal 64-gal 96-gal
7. Color Charcoal/Blue Lid Charcoal/Blue Lid Charcoal/Blue Lid
8. Durability (in service years) 10 10 10
9. Cost of Each Container S33-67 $38.75 $42.36
10. Dimensions of Each
Container (inches) 24.1 X 18.5 X 37.5" 27 X 26.5 X 43.6"' 33.3 X 29.2 X 43.5" (Length x Width x Height)
11. Wheel Size (inches) 3"' 10" 10''
12. Manufacturer's warranty(yrs.) 10 years 10 years 10years 53 . WASTI! MANAOl!Mll!NT
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Cart - Rehrig Organics/Yard Trimmings only
AR001822
FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
□ Garbage ~ New
□ Recyclable Material
~ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer. ............ Rehrig Pacific Company
··························
4. Material of Construction HDPE
5. Recycled Content (percentage) . . . . . . . . . . . . . up to 40% total PCR
6. Manufacturing Method Injection Molding
(rotational molding, injection molding, other)
Container Size 32-gal 64-gal 96-gal
7. Color Charcoal/Green lid Charcoal/Green lid Charcoal/Green lid
8. Durability (in service years) 10 10 10
9. Cost of Each Container ~33.67 $38.75 $42.36
10. Dimensions of Each
Container (inches) 24.1 X 18.5 X 37.5'" 27 X 26.5 X 43.6"' 33.3 X 29.2 X 43.5'" (Length x Width x Height)
11. Wheel Size (inches) 3"' 10'" 10''
12. Manufacturer's warranty(yrs.) 10 years 10 years 10 years 53 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 205
Cart - Rehrig Organics/Yard Trimmings and Food Waste
AR001823
FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
□ Garbage ~ New
□ Recyclable Material
□ Organic Waste (Yard Trimmings only)
~ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer ...... Rehrig Pacific Company ·································
4. Material of Construction HDPE
5. Recycled Content (percentage) . ... .... .. ... up to 40'/ototal PCR
6. Manufacturing Method Injection Molding
(rotational molding, injection molding, other)
Container Size 32-gal 64-gal 96-gal
7. Color Charcoal/Green Lid CharcoallGreen Lid Charcoal/Green Lid
8. Durability (in service years) 10 10 10
9. Cost of Each Container $33.67 S38.75 $42.36
10. Dimensions of Each
Container (inches) 24.1 X 18.5 X 37.5" 27 X 26.5 X 4J.6"' 33.3 X 29.2 X 43.5" (Length x Width x Height)
11. Wheel Size (inches) 8"' 10" 10'"
12. Manufacturer's warranty(yrs.) 10 years 10 years 10 years 53 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 206
Cart - Rehrig Organics/Food Waste only
AR001824
FORM C: CONTAINER SPECIFICATIONS
1. CART SPECIFICATIONS
(Complete 1 form for each service offered)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Carts Must Be New
□ Garbage ~ New
□ Recyclable Material
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
~ Food Waste only
3. Manufacturer Rehrig Pacific Company • • • • • • • • • • • • • • • • • • ■ • • • • • • • • • • • • • • • • • • • •
4. Material of Construction HDPE
5. Recycled Content (percentage) . . . . . . . . . . . . . up to 40% total PCR
6. Manufacturing Method Injection Molding
(rotational molding, inJection molding, other)
container Size 32-gal 64-gal 96-gal
7. Color Charcoal/Brown Lid Charcoal/Brown Lid Charcoal/Brown Lid
8. Durability (in service years) 10 10 10
9. Cost of Each Container $33.67 $38.75 $42.36
10. Dimensions of Each
Container (inches) 24.1 X 18.5 X 37.5" 27 X 26.5 X 43.6'' 33.3 X 29.2 X 43.5" (Length x Width x Height)
11. Wheel Size (inches) 3" 10" 10''
12. Manufacturer's warranty(yrs.) 10 years 10 years 10years 53 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 207
Rehrig Cart Specifications
AR001825
R RELY ON REHRIG
35 Gallon Metal Bar Roll Out Cart
Specifications
Capacity (Gallons / Liters)
Overall Depth ID)
Overall Width [½)
Overall He1ght w1th Lid IHI
Assembled Weight
53' Trailer Quantity
Decoration Areas
Side Brand . Hot Slamp (Bl)
Barcode & Serial Number 1B21
Lid Brand• Hot Stamp (B3)
4 Color In Mold Label or Hot Stamp [B4)
35Ga l onMeta1BarRO C-REV NC
~ 2017 Rehrig Pacific Compa ny
. WASTI! MANAOl!Mll!NT
35 Gal
22.9 20.2
39.1 217
1.080
7.5 9.75
9.0 11.0
, vision.
r-·-··-·7
I B4 I
! !
132L
58.1 51.3
99.3 9 8 LID
7.5 1.25
1.75 3.0 ... -.. ---, i B1 i
'··-··-·'
H
(
Features & Benefits
• Proven to withstand the rigors of today's
household refuse, recyclables and organics
collection programs; Backed by 10 year
non-prorated warranty
• Meets/Exceeds all ANSI type B & G
container standards, Co11patrble with all
ANSI cert if ied Fully and Semi-Aut omated
Lift Arm Lifters
• Constructed of high quality, resil ient
UV-Stabilized HOPE, Ability to Include
Post-Consumer Recycled (PCR) material to
support your sustainability goals, Available
in a wide range of colors
• Continuous one-piece handle provides
strong gripping area designed to provide
optimum control of a ftJ ly loaded cart
while the wide wheelbase is designed for
e~y maneuvering
• Lid is of one-piece construction with a lid
handle throughout the front of t he lid
• Carts are shipped with lids already attached
reducing assembly t ime
• One piece blow-molded wheels snap on
(BMSO) with integrated spacers, taking
seconds to assemble
• Permanently impri nt cart bodies and/or lids
with customized Hot Stamp Brandi ng of
Logos and Recycling Slogans, Multi-Colored
In Mold Labels (IML's) are also available
• Barcode & Serial Numbff imprint ed to
facilitate A&D distribution and manual
inventory control and work order tracking
• RFID Tag Enabled option provides innovative
asset and participation tracking programs
powered by RVisio n
• Many additional services and technology
offeri ngs available and powered by RVisi on
to improve capit al ut ilization, enhance
customer experience anj prevent capital
and revenue losses
• Additional Cart Options Internal and
exter nal locking lids, lid cut o uts or vent s,
locking options, and li d st ops
Corporat e Headquarters
4010 East 26th St. Los Angeles. C.L. 90058
(800) 421-6244 • (323) 262-5145
Locations
Los Angeles. CA • Odando. FL • At~nta . GA• De Soto. KS Erie. PA • Dallas. TX • KenosM. WI• Quebec. Canad-!!
QuerCtaro. Oro .. Mexico
Wisb: www.rehrigpacific.com
11~
~.! 1'a~fil 'tom11ani I . t i I ~ '""''~' I ~ MILYoRAO lolON OF GR~W•H SER"1CE A ND INNOVAolO':.} City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 208
AR001826
R IRELY ON REHRIG
65 Gallon Nestable Bar Roll Out Cart
S ecifications
Capacity [Gallons / LitErsl
Overall Depth [DI
Overall Width [WI
Overall Height with Lid [HI
53' Trailer Quantity
Decoration Areas
Side Brand · Hot Stamp [Bi l
Barcode & Serial Number [B21
Lid Brand • Hot Stamp [B31
4 Color In Mold Label or Hot Stamp [B41
65GallonNe stableBa rROC-AEV NC
Cl 2017 Rehrig Pacific Company
. WASTI! MANAOl!Ml!NT
65 Gal
28.1 26.7
41.3 648
11.5 9.75
11.0 12.0
(
~ vision.
D
246 L
71.3 67.8
104.9
7.5 1.25
2.25 8.0
Features & Benefits
• Proven to withstand the rigors of today's
household refuse, recyclables and organics
collection programs, Backed by 10 year
non-prorated warranty
• Meets/Exceeds all ANSI type B Et G
container standards, Compatible with all
ANSI certified Fully and Semi-Automated
Lift Arm Lifters
• Constructed of high quality, res,lie nt
UV-Stabilized HOPE, Ability to Include
Post-Consumer Recycled (PCR) material to
support your sustainability goals, Available
1n a wide range of colors
• Continuous one-piece handle provides
strong gripping area des,gned to provide
optimum control of a f ully loaded cart
while the w,de wheelbase 15 des,gned for
e'<f5y maneuvering
• Lid 15 of one-piece construction with a lid
handle throug hout the front of the lid
• Carts are shipped w,th lids already attached
reduc, ng assembly time
• One piece blow-molded wheels snap on
(BMSO) with integrated spacers, taking
seconds to assemble
• Permanently imprint cart bodies and/or lids
with customized Hot Stamp Brand, ng of
Logos and Recycling Slogans, Multi-Colored
In Mold Labels (IML's) are also available
• Barcode Et Serial Number imprinted to
facilitate AEtD dl5tribut,on and manual
inventory control and work order tracking
• RFIO Tag Enabled option provides innovative
asset and participation tracking programs
powered by Rl.,s,on
• Many add1t1onal services and technology
offerings available and powered by RV,s1on
to improve capital ut1 1izat1on, enhance
customer experience and prevent capital
and revenue losses
• Add1t1onal Cart Options Internal and
external locking lids, lid cut outs or vents,
locking options, and lid stops
Corporate H c11dqu11rtcrs
4010 East 26th St. Los Angeles CA 90058
(80 0) 421-6244 • 1323) 262-5145
oci, ti s
Los Angeles CA • Orlando FL • Atlant, GA • De Soto KS
Ene PA • Dallas TX • Kenosha WI • Quebec. Canada
Oueretaro. Oro .. MeJoco
Web: www rehrigpacific com
A FAMILYTRAO rTION OF GROWTH. SERl(I CE ANO INNOVATION
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 209
AR001827
R RELY ON REHRIG
95 Gallon Nestable Bar Roll Out Cart
Specificatl ons
Capacity [Gallons / Liters)
Overall Depth [DI
Overall Width (WI
Overall Height with Lid [HI
53' Trailer Quantity
Decoration Areas
Side Brand· Hot Stamp [Bl)
Barcode & Serial Number [B2)
Lid Brand · Hot Stamp (B3)
4 Color In Mold Label or Hot Stamp [B4)
S5GallonNestableBarAOC·REV NC
C, 2017 Aehng Paafic Company
. WASTI! MANAOl!Mll!NT
95 Gal
33.7 28.7
45.1 486
11.5 9.75
11.0 12.0
(
, vision.
360 L
85.7 72.9
114.6
7.5 1.5
2.25 8.0
Features & Benefits
• Proven to withstand the rigors of today's
household refuse, recyclables and organics
collection programs, Backed by 10 year
non-prorated warranty
• Meets/Exceeds al l ANSI type B & G
container standards, Compatible with all
ANSI cert1f1ed Fully and Semi-Automated
Lift Arm Lifters
• Constructed of high quality, res,l1e nt
UV-Stabrlrzed HOPE, Ability to include
Post-Consumer Recycled (PCR) material to
support your sustainabi lity goals, Available
m a wide range of colors
• Continuous one-piece handle provides
strong gripping area des,gned to provide
optimum control of a fully loaded cart
while the wide wheelbase rs des,gned for
easy maneuvering
• Lid 1s of one-piece construction with a lid
handle throug hout the front of the lid
• Carts are shipped with hds already attached
reduc1 ng assembly time
• One piece blow-molded wheels snap on
(BMSO) with integrated spacers, taking
seconds to assemble
• Permanently imprint cart bodies and/or lids
with customized Hot Stamp Brand, ng of
Logos and Recycling Slogans, Multi-Colored
In Mold Labels (IML's) are also avai lable
• Barcode & Serial Number imprinted t o
facilitate A&D distribution and manual
inventory control and work order tracking
• RFID Tag Enabled option provides innovative
asset and partIcIpatIon track, ng programs
powered by RVis1on
• Many add1t1onal serv,ces and technology
offerings available and powered by RV,s,on
to improve capital utilization, enhance
customer experience and prevent capital
and reve nue losses
• Add1t1o nal Cart Options Internal and
external locking hds, lid cut outs or vents,
locking options, and lid stops
Corporate Headq1.iart1rs
4010East26thSt. LosAngeles CA90058
(80 0) 421-6244 • (323) 262-5145
l ocat/ou
Los Angeles. CA • Orlando Fl • AtLant.11. GA • Oe S oto KS Ene. PA • 0.,ILas. TX • Kenosh.,. WI • Quebec. Cani,d., Ouer6taro Oro,. Me:.uco
Web: www rehrllJpacrlic.com
AFAMILYTRAOl"TION OF GROWTI-I SERVICE ANO INNOVATION
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 210
Bin - Wastequip Garbage
AR001828
FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? ~ Garbage ~ New
□ Recyclable Material ~ Used
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer ..... Wastequip
·························· .......
4. Material of Construction
Metal Containers, plastic lids
5. Recycled Content (percentage) None . ......... ...
6. Manufacturing Method Custom sheet metal fabrication
(rotational molding, injection molding, other)
2 yd 3yd 4yd 1.5yd 2yd 3yd 4yd 6 yd Container Size Split Split Split
7. Color BlklBlk Lid BlklBlk Lid BlklBlk Lie BlklBlk Lid BlklBlk Lid --------- ------------ 8. Durability (in 10+ 10+ 10+ 10+ 10+ 10+ 10+ 10+ service years) --------- ------------ 9. Cost of Each $1189.64 $1297.14 $1465.88 $594.32 $594.82 $643.57 $732.94 $898.83 Container ------- ------------
10. Dimensions of
Each Container(in.) 71x34x47' 71x42x54" 71x50x61" 71x34x29'' 71x34x47" 7M2x5.f' 71x50x61" 72x68x70'' (Length X Width X --------------------- Height)
11. VVheel Size (inches) 6"0x2"W 6''0 x2''W 6''0 x 2''W 6"0 x2"W 6''0x2''W 6"0x2"W 6"0 x2"W 6"0 x2"W ---------- 12. Manufacturer's 3 years 3 years Jyears 3 years 3 years 3 years 3 years 3 years warranty(years) ------------------------
54 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 211
Bin - Wastequip Recycle
AR001829
FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? □ Garbage ~ New
~ Recyclable Material ~ Used
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer ..... Wastequip
·························· .......
4. Material of Construction
Metal Containers, plastic lids
5. Recycled Content (percentage) None . ......... ...
6. Manufacturing Method Custom sheet metal fabrication
(rotational molding, injection molding, other)
2 yd 3yd 4yd 1.5yd 2yd 3yd 4yd 6 yd Container Size Split Split Split
7. Color Blue/Olk lid Blue!Blk Ii Blue/Blk Ii Blue/Blk Ii, Blue/Blk Ii --------- ------------ 8. Durability (in 10+ 10+ 10+ 10+ 10+ 10+ 10+ 10+ service years) --------- ------------ 9. Cost of Each $1189.64 $1297.14 $1465.88 $594.32 $594.82 $643.57 $732.94 $898.83 Container ------- ------------
10. Dimensions of
Each Container(in.) 71x34x47' 71x42x54" 71x50x61" 71x34x29'' 71x34x47" 7M2x5.f' 71x50x61" 72x68x70'' (Length X Width X --------------------- Height)
11. VVheel Size (inches) 6"0x2"W 6''0 x2''W 6''0 x 2''W 6"0 x2"W 6''0x2''W 6"0x2"W 6"0 x2"W 6"0 x2"W ---------- 12. Manufacturer's 3 years 3 years Jyears 3 years 3 years 3 years 3 years 3 years warranty(years) ------------------------
54 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 212
Bin - Wastequip Organics/Yard Trimmings only
AR001830
FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? □ Garbage ~ New
□ Recyclable Material ~ Used
~ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer ..... Wastequip
·························· .......
4. Material of Construction
Metal Containers, plastic lids
5. Recycled Content (percentage) None . ......... ...
6. Manufacturing Method Custom sheet metal fabrication
(rotational molding, injection molding, other)
2 yd 3yd 4yd 1.5yd 2yd 3yd 4yd 6 yd Container Size Split Split Split
7. Color Gr1Blk Lid Gr/Blk Lid Gr1Blk Lid
--------- ------------ 8. Durability (in 10+ 10+ 10+
service years) --------- ------------ 9. Cost of Each $594.32 $594.32 $643.57 Container ------- ------------
10. Dimensions of
Each Container(in.) 71x34x29'' 71x34x47" 7M2x5.f'
(Length X Width X --------------------- Height)
11. VVheel Size (inches) 6"0 x2"W 6''Dx2"W 6"Dx2"W
-------- ------------- 12. Manufacturer's 3 years 3 years 3 years warranty(years) ------------------------
54 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 213
Bin - Wastequip Organics/Yard Trimmings and Food Waste
AR001831
FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? □ Garbage ~ New
□ Recyclable Material ~ Used
□ Organic Waste (Yard Trimmings only)
~ Organic Waste (Yard Trimmings and
Food Waste)
□ Food Waste only
3. Manufacturer Wastequip
·················· ··· . ... ....
4. Material of Construction
Metal Containers, plastic lid$
5. Recycled Content (percentage) ... None . .........
6. Manufacturing Method Custom sheet metal fabrication
(rotational molding, injection molding, other)
2 yd 3yd 4yd 1.5 yd 2 yd 3yd 4yd 6yd Container Size Split Split Split
7. Color Gr1Blk Lid GrlBlk Lid GriBlk Lid
--------- ------------ 8. Durability (in 10+ 104 104
service years) -------- ------------ 9. Cost of Each $594.82 $594.82 $648.57 Container ------- ------------ 10. Dimensions of
Each Container(in.) 71x34x29'' 71x34x47'" 71x42x54''
(Length x Width x --------------------- Height)
11. V\/heel Size (inches) 6"D x2"W 6"'Dx2"W 6"D x2"W
-------- --- ---------- 12. Manufacturer's 3 years 3 years 3 years warranty (years) ------------------------
54 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 214
Bin - Wastequip Organics/Food Waste only
AR001832
FORM C: CONTAINER SPECIFICATIONS
2. BIN SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select services provided: 2. Will the container be new or used? □ Garbage ~ New
□ Recyclable Material ~ Used
□ Organic Waste (Yard Trimmings only)
□ Organic Waste (Yard Trimmings and
Food Waste)
~ Food Waste only
3. Manufacturer ..... Wastequip
·························· .......
4. Material of Construction
Metal Containers, plastic lids
5. Recycled Content (percentage) None . ......... ...
6. Manufacturing Method Custom sheet metal fabrication
(rotational molding, injection molding, other)
2 yd 3yd 4yd 1.5yd 2yd 3yd 4yd 6 yd Container Size Split Split Split
7. Color Brown/Blac BrJBlack
--------- ------------ 8. Durability (in 10+ 10+
service years) --------- ------------ 9. Cost of Each $594.32 $594.32 Container ------- ------------
10. Dimensions of
Each Container(in.) 71x34x29'' 71x34x47"
(Length X Width X --------------------- Height)
11. VVheel Size (inches) 6"0 x2"W 6''Dx2"W
-------- ------------- 12. Manufacturer's 3 years 3 years warranty(years) ------------------------
54 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 215
Roll Off - Wastequip Garbage
AR001833
1. ~
□
□
n
□
3. 4.
5. 6.
1. 2.
3. 4.
5. FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each service offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select services provided: 2. Will the container be new or used? Garbage ~ New
Recyclable Material ~ Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
Manufacturer Wastequip
····························"··
Material of Construction steel
Recycled Content (percentage) 20-30% . ............
Manufacturing Method custom sheet metal fabrication
(rotational molding, injection molding, other)
Container Size 10 yd 20 yd 30yd 40yd
Color CharcoaUBlack NIA CharcoaUBlack CharcoaUBlack
Durability (in service
years) 5 years NIA 5 years 5 years
Cost of Each Container $4,635 NIA $5,188.75 $5,575.92
Dimensions of Each
Container (inches)
(Length x Width x 168x 90x 42" NIA 263 X 93 X 73" 263 X 93 X 95" Height)
Wheel Size (inches) 8"' D x 10" W NIA 8"' D x 10"W 8"Dx10"W
6. Manufacturer's warranty 3 years NIA 3 years 3 years (yrs.) 55 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 216
Roll Off - Wastequip Recycle
AR001834
1. □
~
□
□
□
3. 4.
5. 6.
1. 2.
3. 4.
5. FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each se1Vice offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select se1Vices provided: 2. Will the container be new or used? Garbage ~ New
Recyclable Material ~ Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
Manufacturer ..... Wastequip
··························· ......
Material of Construction steel
Recycled Content (percentage) 20-30°/, . ......... ...
Manufacturing Method custom sheet metal fabrication
(rotational molding, injection molding, other)
Container Size 10yd 20yd 30 yd 40yd
Color blue NIA blue blue
Durability (in service 5 years NIA 5 years 5 years years) Cost of Each Container $4,635 NIA $5,188.75 $5,575.92
Dimensions of Each
Container (inches) 168x90x42" NIA 263 X 93 X 73'' 263 x93 x95" (Length x Width x
Height)
Wheel Size (inches) 8''Dx10''W NIA 8''Dx10"W 8"Dx10"W
s. Manufacturer's warranty 3 years NIA 3 years 3 years (yrs) 55 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 217
Roll Off - Wastequip Organics/Yard Trimmings only
AR001835
1. □
□
~
□
□
3. 4.
5. 6.
1. 2.
3. 4.
5. FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each se1Vice offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select se1Vices provided: 2. Will the container be new or used? Garbage ~ New
Recyclable Material ~ Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
Manufacturer ..... Wastequip
··························· ......
Material of Construction steel
Recycled Content (percentage) 20-30°/, . ......... ...
Manufacturing Method custom sheet metal fabrication
(rotational molding, injection molding, other)
Container Size 10yd 20yd 30 yd 40yd
Color green NIA green green
Durability (in service 5 years NIA 5 years 5 years years) Cost of Each Container $4,635 NIA $5,188.75 $5,575.92
Dimensions of Each
Container (inches) 168x90x42" NIA 263 X 93 X 73'' 263 x93 x95" (Length x Width x
Height)
Wheel Size (inches) 8''Dx10''W NIA 8''Dx10"W 8"Dx10"W
s. Manufacturer's warranty 3 years NIA 3 years 3 years (yrs) 55 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 218
Roll Off - Wastequip Organics/Yard Trimmings and Food Waste AR001836
1. □
□
□
~
□
3. 4.
5. 6.
1. 2.
3. 4.
5. FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each se1Vice offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select se1Vices provided: 2. Will the container be new or used? Garbage ~ New
Recyclable Material ~ Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
Manufacturer ..... Wastequip
··························· ......
Material of Construction steel
Recycled Content (percentage) 20-30°/, . ......... ...
Manufacturing Method custom sheet metal fabrication
(rotational molding, injection molding, other)
Container Size 10yd 20yd 30 yd 40yd
Color green NIA green green
Durability (in service 5 years NIA 5 years 5 years years) Cost of Each Container $4,635 NIA $5,188.75 $5,575.92
Dimensions of Each
Container (inches) 168x90x42" NIA 263 X 93 X 73'' 263 x93 x95" (Length x Width x
Height)
Wheel Size (inches) 8''Dx10''W NIA 8''Dx10"W 8"Dx10"W
s. Manufacturer's warranty 3 years NIA 3 years 3 years (yrs) 55 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 219
Roll Off - Wastequip Organics/Food Waste only
AR001837
1. □
□
□
□
~
3. 4.
5. 6.
1. 2.
3. 4.
5. FORM C: CONTAINER SPECIFICATIONS
3. ROLL-OFF CONTAINER SPECIFICATIONS
(Complete 1 form for each se1Vice offered / indicate new or used) Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select se1Vices provided: 2. Will the container be new or used? Garbage ~ New
Recyclable Material ~ Used
Organic Waste (Yard Trimmings only)
Organic Waste (Yard Trimmings and
Food Waste)
Food Waste only
Manufacturer ..... Wastequip
··························· ......
Material of Construction steel
Recycled Content (percentage) 20-30°/, . ......... ...
Manufacturing Method custom sheet metal fabrication
(rotational molding, injection molding, other)
Container Size 10yd 20yd 30 yd 40yd
Color NIA Brown Brown Brown
Durability (in service NIA 5 years 5 years 5 years years) Cost of Each Container NIA $3,392.00 $4,101.00 $4,430.00 Dimensions of Each
Container (inches) NIA 263 X 93 x53" 263 X 93 X 73'' 263 x93 x95" (Length x Width x
Height)
Wheel Size (inches) NIA 8" D x10" W 8''Dx10"W 8"Dx10"W
s. Manufacturer's warranty NIA 3 years 3 years 3 years (yrs) 55 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 220
Wastequip Container Specifications
AR001838
FRONT END LOAD
CONTAINERS ~
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 221
AR001839
Steel Front End Load (FEL) Containers
Wastequip Front End Load Containers (FELs)
are engineered using heavy gauge steel to withstand
the stress of continued use. Standard models
feature 12 gauge sides and 10 gauge bottoms,
high density polyethylene lids and fully welded
in-seams. Our heavy duty models have 10
gauge sides and 7 gauge bottoms for added
strength and durability.
Containers are primed inside and outside to
reduce corrosion. Wastequip containers meet
ANSI safety spccific.:itions and
dimensional standards for haulers. With
locations throughout North America,
Wastequip can meet your container needs
quickly.
Styles: Flat, slant, hatchback and nestable (slant and flat) Sizes: 2, 3, 4, 6, 8, and 10 cubic yards
1) FORK POCKETS:
3-way flared fork pockets protect from
damage by the trucks forks and easily
guides forks into the pockets
Taco gussets welded to the bottom of the
fork pockets help extend pocket life by
providing added strength to the bottom
of the pockets
Fully welded pockets at critical stress
points reduce fork damage and ensure
long service life
2) CONSTRUCTION:
Rounded bumper pads help prevent
damage to the front of the container
Floor channels are capped at both ends to
prevent debris from getting inside and
extend up the front and back walls to
crP.;it~ extr;i ~upport
. WASTI! MANAOl!Mll!NT
2) CONSTRUCTION (CONT'D]:
Fully welded no-step gusset across the top
of the fork pocket provides added safety
and support
Top edges are rounded and smooth for
added safety during customer loading
lnlerlo<;kiny lop d1dnnel frdme
provides added strength
Primed inside and outside to
reduce corrosion
Painted in one of several standard colors
Nestable 2, 3 & 4 yard containers reduce
shipping costs and required storage space
3) LIDS:
Single wall, double lip lids ensure
durability
Optional lids upon request
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 222
AR001840
FRONT END LOAD CONTAINERS
FLATTOP
2 YARD FLAT NESTABLE 6 YARD FLAT
---741/2"
7 62 1/4'
e----703/4"-----,
3 YARD FLAT NESTABLE 8 YARD FLAT
741U"
~827/16" ~
4s1n~ 52 11/16"
~3/4"
l---=--- 703/4~ _____:__j 42"
~ 72-~
_i__+-'========='1J
4 YARD FLAT 10 YARD FLAT
74 1/2"
535/16 I ' ~
L:_ ,,._:j 58" Lb~
2YARD* 3YARD* 4YARD 6YARD 8YARD lOYARD
48 ft. t11:1iler IHl / drnp 42 /52 28/ 36 18/ 18 8/ 14 8/8 717 53 ft. trailer flat/ drop 45 /57 32 / 42 20/20 9/16 9/ 9 8/8 Plasticlid standard 37" x 41"single wall ll' x 48" si~le wall 37' x48" si~lewall 37" x 58" si~le wall 37"x58"singlewall 37" x58" si~lewall Sides 12gauge 12 gauge 12gauge 12gauge 12gauge 12gauge
Bottom l0gauge l0gauge lOgauge IOgauge l0gauge lOgauge
Weight SOS lbs. 602 lbs. 732 lbs. 971 lbs. 1,ll0lbs. 1,543 lbs. * Nestabfe
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 223
AR001841
FRONT END LOAD CONTAINERS
SLANT TOP
2 YARD SLANT NESTABLE 6 YARD SLANT
~-mij 463/,6"
L-.:___ 70 3/4" LJ
~ ,r------=._j
3 YARD SLANT NESTABLE 8 YARD SLANT
~ '2WW ~
4, 3/4"
□ L..'.'.-- 70 "" ______"._j ~ L-" -------=.J
4 YARD SLANT NESTABLE
5(,~,11•
o,•
48 1ft'
scf
2VARD* HARD* 4 YARD' 6 YARD 8 YARD
48 ft. trailer flat/ drop 42/52 24/33 20/28 8/14 717
53 ft. trailer flat/ drop 48/ 60 26/',6 22/31 9/16 8/ 8 Plastic lid standard 37' x41"singlewall 37" x48" single wall )7" x58" single wall 37" x 58" single wall 37" x 58" single wall Sides 12gauge 12gauge 12gauge 12 gauge 12 gauge
Bottom JO gauge JO gauge IOgauge JO gauge JO gauge
Weight 5041bs. 6081bs. 7091bs. 900 lbs. 1,103 lbs.
* Nestabfe
Standard Color Choices
Block Te,I Me■■d. Blue Dark Blue Mad.Green DarkG ■ reen Cream Yellow Red BurgullCo/ ■ Color5 shown are as accurate as printing allows.The actual color is suq€ct to variation from the prf'lted color sample. Color c1oices vary tv ~ant location.
PIPll<;P ront;:irt yrnir ln ,:-;:il ~ lf>c; rPf)rP<;Pn t;:itivPfnr ;:iv ;:iil;:ihlp ,-n lorc; (uo:;tnm , r:fr:ir-::; ;:irp ~t1ilt1hlf> tir,or rf>CJt;,p c;t .m rl ,m:, c;u!"iPrt to .m ;irlrlitiorul r h.my:, ""i-~ WASTEQUIP. Tel: 877.468.9278 I [email protected] I www.wastequip.com E-rown
i)' ast,cqlllf) ts the ~a1f19 ,b rth Amen:an rmnufa:turerdwastearid B:)'drtg Equµnentfofccikt1rg.. J:"Xe-;m9 .. ard transp::-rt19 re::y::t::Jbb ard <£-Id <:J 1q1 ' Hdwa\te. ©\11.Mequtp.AI rights re~. Sp£-; ti-3""1s su~...:110,mrr~t "MtrtolJ l"ld:Ke, fqJipmentdr,p1=¥fl sk,utl ~op:-ra:e.1 b/ ~ ~)"t0/l.E'd ~~l~raxf> s"lOl..tl b:=.o::.omefamlBfw,th C:6HA AM st aoo anyOlriet"applK~l:je ?ardci,Js rj" Bws !of 1N igthr;eq1Jp--rert lrn~ >f,'.er use rN weo· 0:~of rraint~(ootl <:a1Jse rir,iry10 p:,cp'earid,bq:l{q:k"rty. Ph::llos use.1 i1trie ileratureare it.-;trati1e coly.'Af:. ai:um: oc, l0t~ht}OffE~t.'}brprt:,P"rti::iir.ri;1/q:i~r811(:f (lEquip-ner,t rKA rn8fl1b~ured g>·Wa,tEqutp.'Af:. reserve the rghtlO rMh:adiarge1at:lflytfTJE" "Mtt"to.lt rd:Ke. l"lkrm:atOO (onta,~ "Mthf"I thi1 lil~ratull" IS ,ntende,j b bc,tl'Ji, mo,t a:( u0.ea.ail3b~at t,m: d (Xlf'ltirg WQP0.3+032017
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 224
AR001842
Shown with optional front wheels .
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 225
AR001843
Rectangular-Style Roll-Offs
Wastequip rectangular open-top roll-off containers are built to withstand the most demanding waste and scrap collection applications. Rectangular roll-off containers meet ANSI safety specifications and dimensional standards for haulers.
Sizes: 20, 30, or 40-cubic yards (other models available) Features
Heavy-duty, greasable, fully-welded
wheel assemblies
V-notched weep hole at the bottom of each side
post allows for drainage of liquid and inhibits rust
Greasable rail rollers
7 gauge rail gus,etswelded to floor
and cross mernters
Rugged tarp hooks and available tarping systems
from Pioneer or Mountain Tarp protect the load
Rust-inhibiting primer· inside and outside
Front sheet bent 90 degrees to allow for
overlap on sidewall,adding extra
slrenylh Lu seam
Painted in one of several standard colors using
high-quality, low-VO( enamel
SPECIFICATIONS
STANDARD HEAVY-DUTY IHD)
Floor Plate 7 gauge 1/4"
Sides 12 gauge 12gauge
Cross Members 3" chanretson 18" ce11ters 3" crannels on 18" centers Hook/ Hook Plate 1-1/4" hook with 1" rook plate 1-1/4" hook with l" hook plate Wheels Two 8" x8' greasaIM wheels" Two 8" x 8" greasable wheels" Rails 6" X 2" X 3/16" 6" x2" xli'f'
rectangular tube main rails rectangular tube rrnin rails Rail Roller 4" x4-l/2" 4" X 4-1/2"
Standard slam latch with heavy-duty Standaid slam latch with heavy-duty Latches rand le allows for easy door closure by a handle alloNS for easy door closure by a sirJJleoperator single operator
Heall)' dutygrcasablc hinges with 1/2" Heavy duty grcasablc hi!JJCS with 1/2' Hinges plate and 1-3/4' 0.D. x 1-1/8' I.D. round plate and 1-3/4" O.D. x 1-1/8" I.D. rounl tube for 1-1/16" pin tube for 1-1/16' pin
. WASTI! MANAOl!Mll!NT
Applications
Construction and
remodeling, landscaping,
industrial, or residential
d~an-up. Extra h~avyduty models available for
construction, demo Ii lion,
and scrap metal
applications.
10 gauge front-to-side wall corner
wraps provide added strength.
Optional ratchet-style rear door
closing device secures the container.
EXTRA-HEAVY DUTY (XHD)
1!4"
7gauge
3" channels on 18" centers
1-1/4" hook with 1" hook plate
lwo 8" x 8" greasable wheels"
6" x2' x 1/4"
rectangular rube main rails
4"x 4-1/2"
Standar1 slam latch,;ith heavy-duty handle
allo,-;sforeasy door closure by a single
operator
Heavy duty grcasablchingcswdh 112" plate
and 1-3/4"0.D. x 1-1/8" I.D. round tube for
1-1/16" pin
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 226
AR001844
Tub-Style Roll-Offs
Wastequip's tub-style roll-off containers are the best solution if a smoothsided, stackable container is what you need. Its smooth sides allow it to nest for easier transporting and storage, as well as easier decaling and signage. Wastequip roll-off containers meet ANSI safety specifications and dimensional standards for haulers.
Sizes: 20, 30, or 40-cubic yards (other models available) Features
Applications
Construction and
remodeling, lands ca ping,
industrial, or residential
c~an-up. Extra heavyduty models available for
construction, demolition,
and scrap metal
applications.
"Step up' design a/k>wsyou to step onto
container to look inside. Mimimizes
kliklihood of slips and falls as a,mpared
to laddas.
Heavy-duty, greasable, full1-welded wheel assembly
Greasable rail rollers
Rust-inhibiting primer inside and outside
7 gauge rail gussets welded to floor and cross members
Nestable design saves on shipping and storage costs
Rugged tarp hooks and available tarping systems from
Mounldin Tdrp proletl lhe IOdd
f\iinted in one of several standard colors using high-quality, low-VO( enamel
SPECIFICATIONS
Standard Heavy-Duty (HD)
Floor Plate 7 gauge 1/4"
Sides lOqauge 7qauqe
Cross Members 3" channelson 18" center., 3" chamels on 18" centers Hook/ Hook Plate 1-114" hook with 1" plate 1-114" hook with 1" plate Wheels Two 8" x 8" g,easable wheels" Two 8" x8" greasable wheels' Rails 6" xl' x3/ 16" re<:rangular tube main rails 6" xl" x 3/16'' rectangular tube m;iin rails Rail Roller 4" x4-1/2" 4" x4-1/2"
latches Standard slam latch with VA, 7" heavy-duty handle allows for Starrlard slam latch with VA x J" heavy-duty handle allows fur e~t door closure by a sil}Jle operator e~ door closure bf a single operator Hinges Heavy-duty greasable hil}Jes with 112" plate and 1-3/4" O.D. x Hea•1y-duty gre~ble hinges with 112" plate and 1-3/4" O.D. x 1-118" I.D. round tube for 1-1116" pin 1-1/8' I.D. R>und tube for 1-1116' pin l'- Optionsof4wheels
NOTE: Ad( itional u nd erst11 ctures and size con figurations aval (l)le . . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 227
AR001845
ROLL OFF CONTAINERS
RECTANGULAR-STYLE ROLL-OFFS
:::,,..
,;?"'
A
ITHTT
~-- c
t
B
l
_/H I_I II l~ _ll ll_~
RECTANGULAR-STYLESPECIFICATIONS*
20-YARD 30-YARD 40-YARD
48ft. trailerflat!drop 4/5 4/5 4/4
S3 ft. trailerflat!drop 4/5 4/5 4/4
Weight 4,3201bs. 4,89/ lbs. 5,493 lbs.
A 263" 263" 263"
B 84" 84" 84"
( 92-15/16" 92-15/16" 92-15/16"
D 53" 73" 95"
E 275-1/1" 275-1/2" 275-1/2"
F 41" 62" 84"
~oimen~ons may vart by region .
TUB-STYLE ROLL-OFFS
A
f-------- B -------I
TUB-STYLE SPECIFICATIONS*
20-YARD 30-YARD 40-YARD
48 ft. trailer flat/drop 4/8 417 4/4
53 ft. trailer flat/drop 4/9 4/8 4/5
Weight 3,945 lbs. 4,593 lbs. 5,265 lbs.
A 84" 84" 84"
B 262-7/8" 262-7/8' 262-7.'8"
C 90" 90" 90"
D 99-11/16" 99-11/16" 99-11/16"
E 53" 73" 95"
F 275-5/8" 278" 278'
G 41" 61" 84"
V"'~ WASTEQUIP0
Tel: 877.468.9278 I [email protected] I www.wastequip.com C
W-:1stequ1p is the le-oding Morth Amem-:1n rnanufactum of waste and recycling equipment for colle,::ting, pr0<essing and t ransporting recyclables andsohd or liquid V1aste. December 2016 () Waste<:uip, -cll rights reserved. 5pecrfk at1oos subJect :o 1mprovementw1thout notice. Equipment d1spla-I ed should b~ operated by properly trained ~-ersoo nel. Operators should become familiar with OSHA ANSI and any other appl1c-ctile staricbrds ot laws for usmg this equipilent. Improper use, misuse, or lack of mamtenrnce could cause mJury to people and/or property. Ph otos used in the lit erature 3re 1llu'.trat:1ve m ly. We as sum~ no liability or respoo~bility for proper training/operation of equipment not manufactu red b>;Wastequip. We r,>servethe right to make chang~s at any time wt hout notice. lntormatioo cootamed,-.ithin this ht~rature is in tended to be t he most accurate available at time of printing W)POJJ.122016
. WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 228
Form D Vehicle Specifications
FEL Vehicle Specifications
AR001846
1. 2.
3. 4.
5. . WASTI! MANAOl!Mll!NT
FORM D: VEHICLE SPECIFICATIONS
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select Service: [!] Garbage ~ Recyclable Material ~ Organic Waste n Street Sweeping nother:
New ~
Manufacturer and Model ACX64
a. Cab and Chassis AutoCar
b. Body AMREP
C. Engine Cummins
d. Transmission Allison
Cab and Chassis:
a. Cab Height 3.2 feet
b. Number of Axles 4
c. Overall Length with Body 32' 10· feet
Mounted
Body:
a. Type of Body. FEL
b. Rated Capacity 40 cu. yd.
c. Practical or Net Capacity 9.5ton
d. No. of Collection Compartments 1
--
e. Net Capacity of Each
Compartment 40 cu. yd. --
f. Overall Body Length 32' 10· feet -- g. Body Height 14 feet -- 56 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 229
AR001847
FORM D: VEHICLE SPECIFICATIONS
(continued)
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
h. Body Width 8
-- feet
i. Loading Height Above Ground Minimum 156
-- inches
Maximum 168 inches
6. Weight GVW 57,500 lbs. Tare 36,350 lbs. -- -- 7. Will the vehicles be owned, leased, owned or other?
8. Purchase/lease cost of each $ $345,000
vehicle
9. Fuel type CNG
10. Fuel usage 5
-- moa
11. Average fuel per fill 30
-- a al/fill
12. Average fills per day 1
-- fills/dav
13. Average fills per week (M-F) 5
-- fills/week
14. Emissions rating
a. co 1.5
-- glbhp/hr
b. HC (total hydrocarbons) 0.57
-- glbhp/hr
c. NOx 0.01
-- glbhp/hr
d. Particulate Matter 0.002
-- glbhp/hr
15. Safety Features (cameras, flashers, other). Please refer to vehicle section.
16. Color white/gr-een
17. GPS Monitoring and Tracking Features Yes, please refer to vehicle section.
18. On-board Contamination Tracking (camera, Yes, WM Smart Truck Technology. sensors, other)
57 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 230
ASL Vehicle Specifications
AR001848
1. 2.
3. 4.
5. . WASTI! MANAOl!Mll!NT
FORM D: VEHICLE SPECIFICATIONS
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select Service: [!] Garbage [!] Recyclable Material ~ Organic VVaste D Street sweeping D Other:
New [!]
Manufacturer and Model ACX64
a. Cab and Chassis AutoCar
b. Body AMREP
C. Engine Cummins
d. Transmission Allison
Cab and Chassis:
a. Cab Height 8.2 feet
b. Number of Axles 4
C. Overall Length with Body 32' 10" feet
Mounted
Body:
a. Type of Body. ASL
b. Rated Capacity 38 cu. yd.
c. Practical or Net Capacity 9.7 ton
d. No. of Collection Compartments 1
--
e. Net Capacity of Each
Compartment 38 CU. yd. --
f. Overall Body Length 32' 10" feet --
g. Body Height 14 feet --
56 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 231
AR001849
FORM D: VEHICLE SPECIFICATIONS
(continued)
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
h. Body Width 8
-- feet
i. Loading Height Above Ground Minimum 156
-- inches
Maximum 168 inches
6. Weight GVW 57,500 lbs. Tare 36,350 lbs. -- --
7. Will the vehicles be owned, leased, ovtned
or other?
8. Purchase/lease cost of each $ $345,000
vehicle
9. Fuel type CNG
10. Fuel usage 5
-- moa
11. Average fuel per fill 30
-- a al/fill
12. Average fills per day 1
-- fills/dav
13. Average fills per week (M-F) 5
-- fills/week
14. Emissions rating
a. co 1.5
-- glbhplhr
b. HC (total hydrocarbons) 0.57
-- glbhplhr
C. NOx 0.01
-- glbhplhr
d. Particulate Matter 0.002
-- glbhplhr
15. Safety Features (cameras, flashers, other). Please refer to vehicle section.
16. Color white/gi-een
17. GPS Monitoring and Tracking Features Yes, please refer to vehicle section.
18. On-board Contamination Tracking (camera, Yes, WM Smart Truck Technology. sensors, other)
57 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 232
Roll-off Vehicle Specifications
AR001850
1. 2.
3. 4.
5. . WASTI! MANAOl!Mll!NT
FORM D: VEHICLE SPECIFICATIONS
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Select Service: ~ Garbage ~ Recyclable Material ~ Organic waste D Street sweeping D Other:
New ~
Manufacturer and Model 365
a. Cab and Chassis Peterbilt
b. Body AMREP
C. Engine Cummins
d. Transmission Allison
Cab and Chassis:
a. Cab Height 8.2 feet
b. Number of Axles 3
C. Overall Length with Body 32' feet
Mounted
Body:
a. Type of Body Roll-off
b. Rated Capacity 40 cu. yd.
C. Practical or Net Capacity 10.5 ton
d. No. of Collection Compartments 1
--
e. Net Capacity of Each
Compartment 40 CU. yd. --
f. Overall Body Length 34 feet --
g. Body Height 12 feet --
56 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 233
AR001851
FORM D: VEHICLE SPECIFICATIONS
(continued)
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
h. Body\Mdth 8
-- feet
i. Loading Height Above Ground Minimum 136
-- inches
Maximum 168 inches
6. Weight GVW 60,000 lbs. Tare 30,440 lbs. -- -- 7. Will the vehicles be owned, leased, owned or other?
8. Purchase/lease cost of each $ $250,000
vehicle
9. Fuel type CNG
10. Fuel usage 5
-- mria
11.Averagefuel perfill 25
-- qal/fill
12. Average fills per day 1
-- fills/dav
13. Average fills per week (M-F) 6
-- fills/week
14. Emissions rating
a. co 1.5
-- g/bhp/hr
b. HC (total hydrocarbons) 0.55
-- g/bhp/hr
C. NOx 0.01
-- g/bhp/hr
d. Particulate Matter 0.002
-- a/bhp/hr
15. Safety Features (cameras, flashers, other). Please refer to vehicle section.
16. Color white/gr-een
17. GPS Monitoring and Tracking Features Yes, please refer to vehicle section.
18. On-board Contamination Tracking (camera, Not at this lime. sensors, other)
57 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 234
Street Sweeping Vehicle
AR001852
FORM D: VEHICLE SPECIFICATIONS
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Select Service: D Garbage D Recyclable Material D Organic Waste [i] Street Sweeping D Other:
2. New [i]
3. Manufacturer and Model TYMCO Model 600
a. Cab and Chassis Freightliner M2-112 CNG
b. Body Regenerative Air Sweeper
C. Engine KEM/GM Vortec 5700 CNG
d. Transmission Allison
4. Cab and Chassis:
a. Cab Height 10 feet
b. Number of Axles 2
c. Overall Length with Body 23 feet
Mounted
5. Body:
a. Type of Body. Sweeper
b. Rated Capacity 7.3
C. Practical or Net Capacity 6.0
d. No. of Collection Compartments 1
- -
e. Net Capacity of Each
Compartment 6.0 cu. yd. - -
f. Overall Body Length 13 feet --
g. Body Height 10 feet --
56 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 235
AR001853
FORM D: VEHICLE SPECIFICATIONS
(continued)
(Complete 1 form for each vehicle of service provided)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TOBEEXECUTEDBYPROPOSERAND
SUBMITTED WITH PROPOSAL
h. Body Width 8
- - feet
i. Loading Height Above Ground Minimum n/a inches - -
Maximum n/a inches
6. Weight GVW 31,000 lbs. Tare 19,300 lbs. - - --
7. Will the vehicles be owned, leased, owned
or other?
8. Purchase/lease cost of each $ 350,000.00
vehicle
9. Fuel type CNG
10.Fuelusage 1.5
- - moa
11 . Average fuel per fill 35
- - aal/fil l
12. Average fills per day 1
-- fills/day
13. Average fills per week (M-F) 5
- - fills/week
14. Emissions rating
a. co 19.4
-- g/bhp/hr
b. HC (total hydrocarbons) .21
-- g/bhp/hr
C. NOx .03
- - g/bhp/hr
d. Particulate Matter .02 -- a/bho/hr
15. Safety Features (cameras, flashers, other). Beaconk..-l&sherl,badc. up atarm
16. Color White
17. GPS Monitoring and Tracking Features Yes
18. On-board Contamination Tracking (camera, Yes
sensors, other)
57 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 236
Form E Disposal Transfer, and Processing Facilities
Recyclables - Sun Valley Recycling Park
AR001854
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
1. PROPOSED RECYCLABLES MATERIALS PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Sun Valley Recycli111 Park
2. Location of Processing Facility 9227 Tujunga Ave Sun Valley Ca 91352
3. Proposer's role in the Processing Facility Owner/ Operator
4. Other contracting parties II/A
5. Name, telephone number and address of
Processing Facility owner WM Recycling and Disposal Services of CA, Inc 9227 TujungaAve Sun Valley Ca 91352
(818) 252-3100
6. Types of materials accepted Recyclable Material
7. Quantity of materials permitted by material
type (tpd and tpy) 1,000 !pd
12,000 lpy
8. CalRecycle Permit Type and Number 19-AR-1237
9. Local Land-use Permit Number CPC 2007-3888 CU-ZV-SPR
10. Maximum permitted residual level J,000 tpd
11. Per ton gate/processing fee $ ~
58 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 237
Recyclables - Gold Coast Recycling & Transfer Station
AR001855
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
1. PROPOSED RECYCLABLES MATERIALS PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Gold Coast Recycling & Transfer Station
2. Location of Processing Facility 5275 Colt Street. Ventura, CA 93003
3. Proposer's role in the Processing Facility Owner & Operator
4. Other contracting parties Berg Mills Supply Company for Marketing
5. Name, telephone number and address of
Processing Facility owner Harrison Bros. Enterprises, LLC (805) 647-1414
5275 Colt St, Ventura, CA 93003
6. Types of materials accepted Mixed Recyclables
7. Quantity of materials permitted by material
type (tpd and tpy) 1.G00TPD
469,000TPY
8. CalRecycle Permit Type and Number 56-AA-0123
9. Local Land-use Permit Number City of Ventura CUP-10000
10. Maximum permitted residual level 20% average for Recyclables
11. Per ton gate/processing fee $ 80.46
58 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 238
Recyclables – Azuza MRF
AR001856
FORIM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
1. PR0tPOSED RECYCLABLES MATERIALS PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Azusa Transfer Station & MRF
2. Location of Processing Facility 1501 W. Gladstone Ave., Azusa, CA 91702
3. Proposer's role in the Processing Facility Owner/ Operator
4. Other contracting parties NIA
5. Name, telephone number and address of
Prociessing Facility owner Waste Management
9081 Tujunga Ave., Sun Valley, CA 91352
(818) 767-6180
6. Types of materials accepted Recyclable Material
7. Quantity of materials permitted by material
type (tpd and tpy) 800 tpd recyclables
208,000 tpy recyclables
8. CalRecycle Permit Type and Number 19-AA-1127
9. Local Land-use Permit Number GPA 2010-01, UP 2009-01, UP 210-04, UP 2020-05
10. Maximum permitted residual level none
11. Per ton gate/processing fee $ 80.00
58 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 239
Organics - Simi Valley Landfill and Recycling Center
AR001857
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Simi Valley Landfill and Recycling Center
2. Location of Processing Facility 2801 Madera Rd., Simi Valley, CA 93065
3. Proposer's role in the Processing Facility Owned by Waste Management
4. Other contracting parties NIA
5. Name, telephone number and address of
Processing Facility owner Waste Management of Calfornia, Inc. 2801 Madera Rd., Simi Valley, CA 93065
805-579-7267
6. Types of materials accepted Commercial food waste
Combined green waste and food waste
Source separated wood waste Source separated green waste
7. Quantity of materials permitted by material
type (tpd and tpy) Total Recycling 8,000 TPD
Total site including disposal 12,000 TPD
8. CalRecycle Permit Type and Number 56-AA-0007
9. Local Land-use Permit Number LU07-0048
10. Maximum permitted residual level
No max,mun tcr comrne,c,al tood cr oimt,red geen am rocd waste Sol.fee sepaca!Pd Ot:Pf1l a!Jd wciOJ wa~P j t~ is r:n!l'.:iide!/"d de wi i!I11 s
11. Per ton gate/processing fee $ 105.00 170.00
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 240
Organics - Simi Valley Landfill and Recycling Center Agromin AR001858
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Simi Valley Landfill & Recycling Center
2. Location of Processing Facility 2801 Madera Road, Simi Valley, CA 93065
3. Proposer's role in the Processing Facility Facility Owner
4. Other contracting parties Agromin
5. Name, telephone number and address of
Processing Facility owner Waste Management of California 2801 Madera Road, Simi Valley, CA 93065
(805) 522-7023
6. Types of materials accepted Source Separated Commercial Organics (Food Waste, Compostable Ware, Soiled Paper)
7. Quantity of materials permitted by material
type (tpd and tpy) Total Recycling 8,000 TPD
8. CalRecycle Permit Type and Number Solid Waste Facility Permit (56-AA-0007)
9. Local Land-use Permit Number LU07-0048
10. Maximum permitted residual level No limit
11. Per ton gate/processing fee $ 105.00 / $70.00
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 241
Organics - Agromin (Oxnard)
AR001859
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Agromin Organics Recycling
2. Location of Processing Facility 6859 Arnold Road, Oxnard CA 93033
3. Proposer's role in the Processing Facility NIA
4. Other contracting parties Agromin
5. Name, telephone number and address of
Processing Facility owner HHC Investment Group LLC
201 Kinetic Drive, Oxnard CA 93030
(805) 485-9200
6. Types of materials accepted Green materials
Wood waste
Ag lllaste
7. Quantity of materials permitted by material
type (tpd and tpy) 12,500 Cubic Yards per day
100,000 Cubic Yards per year
8. CalRecycle Permit Type and Number Solid Waste Facilty Permit (56-AA-0138)
9. Local Land-use Permit Number CUP 5001-1
10. Maximum permitted residual level 1%
11. Per ton gate/processing fee $ 52.61
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 242
Organics – Synagro
AR001860
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility South Kem Industrial Center Composting Facility
2. Location of Processing Facility 2653 Santiago Road. Taft, CA 93268
3. Proposer's role in the Processing Facility NIA
4. Other contracting parties Agromin
5. Name, telephone number and address of
Processing Facility owner South Kem Industrial Center, LLC PO Box 265, Taft, CA 93268
(661) 765-2200
6. Types of materials accepted Sludge (Biosolids), Manure, Green Materials, Food Waste, Agricultural
7. Quantity of materials permitted by material
type (tpd and tpy) 5,700 TPO
670,000 TPY:
[400,000 Organics & 270,000 Bulking Agent)
8. CalRecycle Permit Type and Number Solid Waste Facility Permit (15-AA-0381)
9. Local Land-use Permit Number CUP 2-Map 158 (PP18125)
10. Maximum permitted residual level 1%
11. Per ton gate/processing fee $ NIA (pre-processed)
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 243
Organics - Sun Valley Recycling Park
AR001861
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Sun Valley Recycling Park
2. Location of Prooessing Facility '50.7 Tujunga Ave .. Sun Valley, CA 91352
3. Proposer's role in the Processing Facility Owner/ Operator
4. Other contracting parties NIA
5. Name, telephone number and address of
Processing Facility owner WM Recycling and Disposal Services of CA, Inc 227 Tujunga Ave., Sun Valley, CA 91352
(818) 252-3100
6. Types of materials accepted Commorcial Food Waste
7. Quantity of materials permitted by material
type (tpd and tpy) 500 lpd
130,000 tpy
8. CalRecycle Permit Type and Number 19-AR-1237
9. Local Land-use Permit Number CPC 2007-3888 CU-ZV-SPR
10. Maximum permitted residual level no maximum
11. Per ton gate/processing fee $ 125.00
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 244
Organics - South Valley Compost
AR001862
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility South Valley Compost Site
2. Location of Processing Facility 24487 Road 140, Tulare, CA 93274
3. Proposer's role in the Processing Facility Owner and operator
4. Other contracting parties NIA
5. Name, telephone number and address of
Processing Facility owner USA Waste of California, Inc. Barry Brunenkant 9081 Tujunga Ave Sun Valley, CA 91352
Phone:(818) 252-3111
6. Types of materials accepted Wood waste, Green Materials Food Wa•te•, Agricultural
7. Quantrty of materials permitted by material
type (tpd and tpy) 1000 tpd
8. CalRecycle Permit Type and Number Composting Facility (Mixed) 54-AA-0026
9. Local Land-use Permit Number Special Use Permit No. PSP 12-039 June 2013
10. Maximum permitted residual level NIA
11. Per ton gate/processing fee $ 50.00
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 245
Organics - Rialto Bioenergy Facility
AR001863
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
2. ORGANIC WASTE PROCESSING FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Processing Facility Rialto Bioenergy Facility
2. Location of Processing Facility Rialto, CA
3. Proposer's role in the Processing Facility feedstock supplier
4. Other contracting parties NIA
5. Name, telephone number and address of
Processing Facility owner Anaergia
5780 Fleet St. Suite 310, Ca~sbad. CA
(760) 436-8870
6. Types of materials accepted organic waste
lltmicipal wastewater bio solids
7. Quantity of materials permitted by material
type (tpd and tpy) 1,080 TPD
8. CalRecycle Permit Type and Number SWIS #36-AA-0446
9. Local Land-use Permit Number HIA
10. Maximum permitted residual level HIA
11. Per ton gate/processing fee $ NIA
59 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 246
Transfer - Simi Valley Landfill and Recycling Center
AR001864
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
3. TRANSFER STATION FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Transfer Station Facility Simi Valley Landflll and Recycling Center
2. Location of Transfer Station Facility 2801 Madera Rd., Simi Valley, CA 93065
3. Proposer's role in the Transfer Station Facility Owned by Waste Management
4. Other contracting parties NIA
5. Name, telephone number and address of Waste Management of California, Inc.
Transfer Station Facility owner
2801 Madera Rd., Simi Valley, CA 93065
805-579-7267
6. Types of materials accepted Commercial Recycling
Residential Recycling
Organics
7. Quantity of materials permitted by material type Total Recycling 8,000 lPD (tpd and tpy)
Total site including disposal 12,000 TPD
8. CalRecycle Permit Type and Number 56-AA-0007
9. Local Land-use Permit Number L07-0048
10. Per ton transfer fee (by material type) $ NIA
60 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 247
Disposal - Simi Valley Landfill and Recycling Center
AR001865
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
4. DISPOSAL FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Disposal Facility Simi Valley Landfill and Recycling Center
2. Location of Disposal Facility 2801 Madera Rd., Simi Valley, CA 93065
3. Proposer's role in the Disposal Facility Owned by Waste Management
4. Other contracting parties NIA
5. Name, telephone number and address of Waste Management of California, Inc.
Disposal Facility owner
2801 N. Madera Rd., Simi Valley CA. 93065
805-579-7267
6. Types of materials accepted Non-hazardous Municipal solid waste (MSW)
7. Quantity of materials permitted by material type MSW 8,000 TPD (tpd and tpy)
2.2 million TPY
8. CalRecycle Permit Type and Number Full SWFP 56-AA-0007
9. Local Land-use Permit Number LU07-0048
10. Per ton disposal fee (by material type) $ 70.00
61 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 248
Disposal - Calabasas Landfill
AR001866
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
4. DISPOSAL FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Disposal Facility Calabasas Landfill
2. Location of Disposal Facility 5600 Lost Hills Rd, Calabasas, CA 91301
3. Proposer's role in the Disposal Facility None
4. Other contracting parties None
5. Name, telephone number and address of Operator• County of LA. Sanitation Districts Disposal Facility owner
P .0. Box 4998 Whittier, CA
(562) 908-4288
6. Types of materials accepted Non-hazardous solid waste
7. Quantity of materials permitted by material type 1,500 tpd (tpd and tpy) 390,000tpy
8. CalRecycle Permit Type and Number 19-AA-0056
9. Local Land-use Permit Number Case NO 5022 . (5)
10. Per ton disposal fee (by material type) $ 52.32
61 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 249
Disposal - Antelope Valley Recycling and Disposal Facility, Inc.
AR001867
FORM E: DISPOSAL TRANSFER, AND PROCESSING FACILITIES
4. DISPOSAL FACILITY
(Provide One Per Facility Site)
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
1. Name of Disposal Facility Antelope Valley Recycling and Disposal Facility, Inc.
2. Location of Disposal Facility 1200 W. City Ranch Road, Palmdale CA 93551
3. Proposer's role in the Disposal Facility Owner
4. Other contracting parties None
5. Name, telephone number and address of AVRDF, Inc.
Disposal Facility owner
1200 W. City Ranch Road, Palmdale CA 93551
(661) 816-6147
6. Types of materials accepted Non hazardous MSW
7. Quantity of materials permitted by material type 3,600 TPD MSW (tpd and tpy)
1.1 million TPY
8. CalRecycle Permit Type and Number 19-AA-5624
9. Local Land-use Permit Number CUP 98-12
10. Per ton disposal fee (by material type) $ 70.65
61 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 250
Form F Subcontractors
AR001868
FORM F Subcontractors
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
Proposers must list any Subcontractors to be used for any and all services (e.g. education and outreach, street sweeping, billing, customer service etc. including optional services: HHW Home Collection Program and Storm Drain Cleanout). Subcontractors are subject to approval by the City, and will be included as an Exhibit to the Franchise Agreement. Subcontractors must have all applicable federal, county, and/or City licenses for the work they are assigned to perform
1. Subcontractor Name: _V_e_nc_o_P_ow_e_r_S_w_ee__. p_in""' g,'""ln_c_. ______________ _ Phone Number: .... (8_05""")_20_1_.0_04_0 _______ _ Emai I: [email protected] Services Provided: Street Sweeping Operations and Catch Basin and Drop Inlet Cleaning and Maintenance
2. Subcontractor Name: _C_o_nt_ai_ne_r_M_an_a~g_em_e_n_t G_r_o~up ______________ _ Phone Number: .... (7_14""")_91_2_-8_35_3 _______ _ Email: W\Vw.trustcando.com Services Provided: _ln_it_ia_l C_a_rt_D_e_liv_e..:. ry _________________________ _
3. Subcontractor Name: Mixlus Inc. dba Mustang Mar1<eti~ Phone Number: _(~80_5~) 49_ 8-_87_1_8 ________ Email: Dianne McKay, [email protected] Services Provided: Outreach and Education Support
4. Subcontractor Name: ______________________ _
Phone Number: ___________ _ Email: _____________ _
Services Provided:--------------------------------
62 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 251
Form G Non-Collusion Affidavit of Proposer
AR001869
FORM G: NON-COLLUSION AFFIDAVIT FORM
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
I, Larry W. Metter , hereby declare as follows:
I
President G.I. Industries dba Waste Management h am __________ of ______________ t e party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and \Nill not pay, any fee to any corporation, partnership company association, organization, proposal depository, or to any member or agent thereof to effectuate a collusive or sham proposal.
I declare under penalty of perjury under the lavvs of the State of California that the foregoing is true and correct.
B N y ame ____________________________
LarryW. Metter _
Title President
G.I. Industries dba Waste Management Organization
Address 195 W. Los Angeles Ave., Simi Valley, CA. 901Mi5 Signature (Print out and sign in ink) ----#g,::;"'¥+--P""::l<!=""------Date: 1011512020 To submit form - Scan signed form
proposal to be emailed per instructions.
. WASTI! MANAOl!Mll!NT
63 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 252
Form H Maximum Service Rate - Proposal Summary and Signature AR001870
FORM H: MAXIMUM SERVICE RATES -
PROPOSAL SUMMARY AND SIGNATURE
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
In preparing the Rate Proposal Forms Proposers should be aware of the following:
All collection se,vice rates proposed on these forms for City of Thousand Oaks shall be fixed through January 1, 2023 and should reflect service requirements as specified in the Franchise Agreement
The Undersigned hereby certifies as follows:
That G.I. I
ndustries have personally and carefully examined the specifications and instructions for the work to be done as set forth in in this RFP and the Franchise Agreement.
That G.I. Industries have made examination of the services as applicable to the proposal, and fully understand the character of the work to be done.
That G.I. Industries agrees to reimburse the City for the Cost of this Procurement Process within 30 days of award of the Franchise Agreement.
That, having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work with the time fixed and upon the terms and conditions provided in the Franchise Agreement, at the service rates set forth on the Rate Proposal Forms.
PROPOSER G.I. Industries dba Waste Management
PresidenUPartner/Owner/Managing Member _L_ar_ry_w_._M_ett_e_, _________ _ Secretary
Firm Name
Peter J. Dem older, VP and Assistant Secretary
G.I. Industries dba Waste Management
Individual- D Partnership· D Joint Venture D
Corporation G.I. Industries dbaWM A _u_ta_h ____ Corporation (State of Incorporation) Customer Service Rates shall be submitted electronically in Microsoft Excel format with a pdf copy of reach tab ofl the Excel document to be included in the proposal document submitted to the City.
64 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 253
AR001871
FORM H: SERVICE RECIPIENT RATE PROPOSAL SUMMARY AND SIGNATURE - Continued
Signature Instructions:
If business is a CORPORATION, name of the corporation should be listed in full and both President and Secretary must sign the form, OR if one signature is permitted by corporation by-la\NS, a copy of the by-lavvs shall be furnished to the City as part of the proposal.
If business is a PARTNERSHIP, the full name of each partner should be listed followed by d/b/a (doing business as) and firm or trade name; any one partner may sign the form.
If the business is a LIMITED LIABILITY COMPANY, the Managing Member must sign the form.
If the business is INDIVIDUAL PROPRIETORSHIP, the name of the owner should appear followed by d/b/a and name of the company.
If business is a JOINT VENTURE, the full name of each joint venturer should be listed in full and each joint venturer must sign the form, OR if one signature is permitted by the joint venture agreement or by-lavvs, a copy of the agreement or by-lavvs shall be furnished to the City as part of the proposal.
Signature (Print out and sign in ink)
To submit form - Scan signed form to
emailed per instructions.
. WASTI! MANAOl!Mll!NT
Date: 10/1512020
65 City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 254
Rate Clarification
Waste Management offers two rate scenarios from which the City can choose. In Option I, Waste Management proposes to freeze the rates of Year 1 through Year 3 for SFD and MFD-I customers. In Option II, Waste Management proposes lower Year 1 SFD and MFD-I rates that will be adjusted annually beginning in Year 2. The two scenarios are presented in total in the Rate Forms attached. To illustrate the difference between Option I and Option II in the service levels most commonly subscribed to by SFD and MFD-I customers, we provide the following summary:
Option I
Option I includes freezing Year-1 SFD and MFD-I rates through Year 3 Year 1 SFD Rates – Option I
• $33.75 - Basic Single-Family Automated Cart Service
• $31.99 - Limited Service with Organic Waste Service
• $26.24 - Limited Service without Organic Waste Service Year 1 MFD-I Rates – Option I
• $33.75 - Basic Single-Family Automated Cart Service (with 96-gallon organic waste) • $31.99 - Basic Single-Family Automated Cart Service (with 32-gallon organic waste) • $31.99 - Limited Service with Organic Waste Service
• $26.24 - Limited Service without Organic Waste Service Option II
Option II includes regular rate increases starting in year-2 for SFD and MFD-I customers Year 1 SFD Rates – Option II
• $31.80 - Basic Single-Family Automated Cart Service
• $30.14 - Limited Service with Organic Waste Service
• $24.72 - Limited Service without Organic Waste Service Year 1 MFD-I Rates – Option II
• $31.80 - Basic Single-Family Automated Cart Service (with 96-gallon organic waste) • $30.14 - Basic Single-Family Automated Cart Service (with 32-gallon organic waste) • $30.14 - Limited Service with Organic Waste Service
• $24.72 - Limited Service without Organic Waste Service Commercial, MFD-C, MXD rates
Waste Management has structured the rates to offer an incentive for customers to select additional bins versus additional days of service. This feature is demonstrated in the attached Rate Forms.
Optional Services at City’s Sole Discretion
• Storm Drain: WM will provide Catch Basin and Drop Inlet Cleaning and Maintenance Services for an additional charge equal to a 1.53% to SFD rates plus 2.41% to Commercial and MXD/MFD rates.
• HHW: WM will provide unlimited HHW collection service to SFD and MFD residents for an additional charge of 3.70% over existing rates, or $1.25 per customer per month.
AR001872
. WASTI! MANAOl!Mll!NT
AR001873
City of Thousand Oaks - Request for Proposals
Single-Family Dwelling Maximum Service Rates
TOaks RFP_Form_H_ Gl_ lndustries_WM_ Tab A_SFD 2022 Rates Fonn I - Slngl&-Famlly Dwelling Service Rates
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 255
AR001874
City of Thousand Oaks - Request for Proposals
Form I - Singl&-Family Dwelling Ser.lice Rates Page 2 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 256
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City of Thousand Oaks - Request for Proposals
Form I - Singl&-Family Dwelling Serv1ce Rates Page 3 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 257
AR001876
City of Thousand Oaks - Request for Proposals
Multifamily Dwelling Maximum Service Rates
TOaks RFP_Form_H_ Gl_ lndustries_WM_ Tab B_MFD-1 2022 Rates Form H - Ser;tce Rate Proposal
Proposer's NamelGI Industries dba W ast e Management
Multi-Family Dwelling Maximum Service Rates
MFD-1: M ulti-Family Dwelling w ith lndivid ual Cart Service Form I - MulleFamily Dwelling Service Rates
E I Forms I 258
Pago 4 of 62
AR001877
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 259
AR001878
City of Thousand Oaks - Request for Proposals
Form I· Mult~Family Dwelling Service Rates Page 5 of 82 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 260
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City of Thousand Oaks - Request for Proposals
Form I· Mult~Family Dwelling Service Rates Page 6 of 82 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public EI Forms I 261
AR001880
City of Thousand Oaks - Request for Proposals
Multifamily Dwelling & Mixed-Use Dwelling Maximum Service Rates TOaks RFP_Form_H_ Gl_ lndustries_WM_ Tab C & MFD-C & MXD 2022 Rates Form I - Mult~Family Dwelling Service Rates Page 7 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 262
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 8 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 263
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 9 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 264
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 10 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 265
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 11 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 266
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 12 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 267
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 13 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 268
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 14 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 269
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 15 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 270
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 16 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 271
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City of Thousand Oaks - Request for Proposals
Form 1- Multi-Family Dwelling Service Rates Page 17 of62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 272
AR001891
City of Thousand Oaks - Request for Proposals
Commercial Maximum Service Rates
TOaks RFP_Form_H_ Gl_ lndustries_WM_ Tab D_ Commercial 2022 Rates Form H • Service Rat e Proposal
Proposer's Name:lGi lndustnes d6a Waste Management
Commercial Maximum Service Rates
F om, I - Commercial Sel'llice Rates Page 18 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 273
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 19 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1274
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 20 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 275
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 21 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 276
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 22 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 277
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 23 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 278
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 24 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 279
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 25 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 280
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 26 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1281
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 27 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 282
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City of Thousand Oaks - Request for Proposals
Form I - Commercial Service Rates Page 28 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 283
AR001902
City of Thousand Oaks - Request for Proposals
Additional Services Maximum Service Rates
TOaks RFP_Form_H_ G/_ lndustries_WM_ Tab F_Addtl Services 2022 Rates Form H - Service Rate Proposal
Proposer's Name! GI lndu,tries dba Wute Manogement
Additional Services Maximum Service Rates
Applies to MFD-C, MXD, and Commercial Services
Rate Schedule Effective 1/1/ 2022
Form I - Additional Services Service Rates Page 29 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 284
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City of Thousand Oaks - Request for Proposals
Form I - Additional Services Service Rates Pege 30 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 285
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City of Thousand Oaks - Request for Proposals
Form I - Additional Services Service Rates Pege 31 of 62 Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 286
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 287
Confidential –Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public AR001905
oer month
oer mont h
oer month
oer mont h
oer month
oer month
per month
Form I -Additional Services Service Rates Page 32 of 62 . WASTI! MANAOl!Mll!NT
AR001906
City of Thousand Oaks - Request for Proposals
Capital Startup Costs
TOaks RFP _Form_H_ Gl_lndustries_WM_Tab G_Capital Start Cost Form I - Cap11lll soo,tup Costs Page 33 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 288
AR001907
City of Thousand Oaks - Request for Proposals
Estimated Account Migration
TOaks RFP_Form_H_ Gl_ lndustries_Tab H_Estimated Account Migration 'Includes mu/Ii-family customers with earl service. Multi-Fam Hy organics earl seNice is also shown under Multi-family Dwelling 64-Gallon Organic Waste.
Form I - Estimated Account Migration Poge 34 of 62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 289
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 35 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 290
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 36 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 291
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Form I - Estimated Account Migration Page 37 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 292
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 38 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 293
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 39 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 294
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page40 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 295
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page41 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 296
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page42 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 297
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page43 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 298
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page44 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 299
AR001918
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page45 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 300
AR001919
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page46 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 301
AR001920
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page47 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 302
AR001921
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page48 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 303
AR001922
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page49 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 304
AR001923
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 50 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 305
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 51 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 306
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 52 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 307
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 53 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 308
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City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 54 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 309
AR001928
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 55 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 310
AR001929
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 56 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms I 31 1
AR001930
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 57 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1312
AR001931
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 58 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1313
AR001932
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 59 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public EI Forms I 314
AR001933
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 60 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1315
AR001934
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 61 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1316
AR001935
City of Thousand Oaks - Request for Proposals
Form I - Estimated Account Migration Page 62 of62
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public E I Forms 1317
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 318
Form I Pass/Fail Requirements
AR001936
FORM I: PASS/FAIL REQUIREMENTS
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
PROPOSER NAME G.I. Industries dbaWaste Management
(name of the entity that will sign the Franchise Agreement in the event one is awarded) Key Contact Information
Name: Doug Corcoran
Title: Vice President
Address 195 W. Los Angeles Ave., Simi Valley, CA. 90065 Telephone Number: (818)262-5460
Email: [email protected]
The Undersigned hereby certifies as follows (initial next to each statement):
~ The Proposer has attended the MANDA TORY pre-proposal Conference Call held on July 30, 2020, at 2 00 p.m. PT.
~ The Proposer has provided all required items in Section 1 of their Proposal, including Cover Letter, Executive Summary, Performance Bond Commitment Letter, and Signed Copies of Addenda.
~ The Proposer certifies that Proposer has agreed to meet the specifications and instructions for the services to be done as set forth in this RFP. ~ The Proposer certifies that Proposer has agreed to meet the specifications and requirements as set forth in the Franchise Agreement
~ The Proposer certifies that Proposer has made an examination of the services as applicable to the proposal, and fully understands the character of the work to be done. ~ The Proposer warrants that the requirements of the Franchise Agreement as described in this RFP, its enclosures, and all addenda have been thoroughly reviewed and the Proposer has conducted all due diligence necessary to confirm material facts upon which the proposal is based.
~ The Proposer certifies that all proposed disposal, transfer and processing facilities as listed by Proposer in Form E are fully permitted and capable of handling the City of Thousand Oaks' Solid Waste during the term of the Franchise Agreement 66 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 319
AR001937
FORM I: PASS/FAIL REQUIREMENTS - Continued
~ The Proposer and City agree to each pay fifty-percent (50%) of the cost of each of the three (3) Performance Reviews, up to $75,000 each, during the base term of the Agreement, with one potential additional Performance Review (at the same cost) during the potential extension period. This amount will be escalated annually by calculation using the percentage change in the CPI on July 31 of the previous two years. Therefore, the first annual CPI adjustment (effective January 1, 2023) will be based on the percentage change between the CPI on July 31 , 2022 and the CPI on July 31 , 2021 (the prior preceding 12-month period), with a cap set at 1.0% to 4.00/o. Adjusted cost shall be rounded to the nearest cent.
~ The Proposer agrees to submit a Performance Bond in the amount of $2,000,000,000 effective January 1, 2022.
~ The Proposer agrees to reimburse the City for the cost of this procurement up to but no more than One Hundred and Fifty Thousand Dollars ($150,000). This one-time payment is due for consultant fees for the preparation of this Request for Proposals and negotiation costs and shall be payable to the City within thirty (30) days after the Franchise Agreement is executed.
~ The Proposer acknowledges that there will be no "true-up" of Contractor's revenue or any adjustment to Service Rates for the term of the Franchise Agreement if the information contained in this RFP is not accurate, or if there are changes in the types or level of service subscribed to by Service Recipients (i.e., account migration). ~ The Proposer acknowledges the validity of the proposal contents, including proposed Service Rates and pricing for a period of two hundred (200) days from the proposal due date.
Having made the necessary examination, the undersigned hereby proposes to furnish all materials, vehicles, plant, equipment and facilities, and to perform all labor and services which may be required to do said work within the time fixed and upon the terms and conditions provided in the Franchise Agreement, at the service rates set forth on Form H:
PROPOSER NAME G.I. Industries dba Waste Management
(name of the entity that will sign the Franchise Agreement) President/Partner/Owner/Managing Member _L_ar_ry_W_._M_ett_e_r,_P_re_s_ld_ert _______ _ Peter J. Dem older, Vice President and Assistant Secretary G.I. Industries dba Waste Management
Secretary
Firm Name
Individual: □ Partnership: D Joint Venture: D
Corporation G.I. lnduslrles dba WM A Utah Corporation (State of Incorporation) Signature (Print out and sign in ink) Date: 1011512020
To submit form - Scan signed form to PDF an
per instructions.
67 . WASTI! MANAOl!Mll!NT
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services E | Forms | 320
Form J Waiver for Electronic Submission of Proposals
AR001938
FORM J: WAIVER FOR ELECTRONIC SUBMISSION OF PROPOSALS
FORM
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
TO BE EXECUTED BY PROPOSER AND
SUBMITTED WITH PROPOSAL
I, LarryW. Metter am submitting a proposal on behalf of G.l. lndusbies dbaWM in response to the Request For Proposals (RFP) published by the City of Thousand Oaks on July 16, 2020 entitled Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services. By signing below, I hereby affirm that I have read and agree to the following
1. Due to extraordinary circumstances caused by the COVID-19 pandemic, City is temporarily suspending the requirement that proposals for the above referenced RFP be submitted as hard copies. City will now be accepting proposals electronically.
2. I agree to submit my proposal according to the directions as stated in the Submittal Section B of this RFP. Files should be titled as requested per this RFP.
3. I understand that, while City will take every reasonable step to ensure that electronic submissions are not opened prior to the published date and time, and that no information is shared with other proposers, City makes no guarantee as to such. I understand that by submitting my proposal electronically I do so at my own risk and agree to waive any claims of proposal opening irregularities except where caused by gross negligence or intentional act.
certify that I am authorized to sign this document on behalf of the above-named company.
Larry W. Metter, President 10/15/2020
Name and Title Date
69 . WASTI! MANAOl!Mll!NT
F | ALTERNATIVES
AR001939
♦
AR001940
F I ALTERNATIVES
Above and Beyond Collection Approach
1. Alternatives and Exceptions
Proposers may submit alternatives to the services listed in this RFP, or exceptions to the Franchise Agreement language. However, Proposers must propose on all required services included in this RFP or their proposal will be rejected as being non-responsive. If service alternatives or Franchise Agreement exceptions are presented, they must be included as an attachment to the proposal and must contain the Maximum Service Rates for those alternatives using the forms provided, and must include specific language necessary for inclusion in the Franchise Agreement.
Each Franchise Agreement exception must be presented by stating: a. the specific exception b. the page and line numbers of the exception c. the suggested changes to the program related to the exception d. the suggested changes in the Franchise Agreement language related to the exception e. the manner in which the proposed change would benefit the City, the Service Recipients or both f. any changes to the Maximum Service Rates associated with the exception. The City has no obligation to accept any proposed service alternative or Franchise Agreement exception. Proposals will be evaluated based on the required services and Agreement language as set forth in this RFP.
City of Thousand Oaks RFP Contract Exceptions
Note: These exceptions assume that contract changes reflecting the City's responses to proposer questions will be made as part of final negotiations and will not be repeated here. In addition, some contract terms may be revised as part of final negotiations to reflect detailed service provisions contained in Contractor's proposal, as they may be modified as part of final negotiations.
Consumer Price Index, p. 10, lines 250-252
1.36 Consumer Price Index (CPI). The index sets published by the Unites States Bureau of Labor Statistics.
The CPI set used to calculate the Maximum Service Rates is All Urban ConsYrners ~CPI 251 IJ), bos An§eles ben§ 8eaeh /\naheil'l'l Consumer Price Index CUSR0000SEHG02 CPI-U Garbage and Trash Collection, US City Average, not seasonally adjusted.
Rationale: This proposed revision is applicable only if Contractor's exception regarding Annual Rate Adjustment below is not adopted (see Section 4.05). It would not be applicable if Contractor's proposed annual rate adjustment methodology is adopted.
Use of CPI-G& Tis more reflective of actual costs incurred in providing solid waste handling services. Where the annual adjustments are more reflective of actual changes in the costs of providing services, there would be less need for extraordinary rate adjustment requests. No impact on initial proposed Maximum Service Rates.
FI Alternatives I 321
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 322
Annual Rate Adjustment, p. 30, lines 949-958
Section 4.05
4.05 Adjustments to Maximum Service Rates using Consumer Price Index (CPI). Beginning on January 1, 2023, and annually thereafter, Contractor shall, subject to compliance with all provisions of this Section, receive an annual adjustment to the Maximum Service Rates as set forth in Exhibit 1 to this Agreement.
4.05.1 Annual CPI Calculation Service Component. The Maximum Service Rate Service Component adjustment shall be calculated using one hundred percent (100%) of the percentage change in the CPI between the base year, which shall be the prior preceding 12-month period ending July 31, and the preceding 12-month period ending July 31. Therefore, the first annual CPI adjustment (effective January 1, 2023) will be based on the percentage change between the CPI for the base year, August 1, 2020 through July 31, 2021 (the prior preceding 12-month period), and the CPI for the period of August 1, 2021 through July 31, 2022 (the preceding 12-month period).
4.05.3 Disposal Component. The Disposal Component shall be calculated using the change in the Maximum Tipping Fee as set forth in the July 27, 1999 Agreement between the City of Thousand Oaks and Waste Management of California, Inc for Landfill Disposal, for the calendar year prior to the date of the rate adjustment with the announced rate for the calendar year following the date of the rate adjustment.
4.05.4 Recycling Processing Component. The Recycling Processing Component may be adjusted using the change in costs at the materials recovery facility(ies) between the prior preceding calendar year ending the prior year (the previous year), and the January to December period of the year before the prior year (the prior previous year). Therefore, the first adjustment will be based on the percentage change between the costs for the period of August 2021 through July 2022 (the previous year) and August 2020 through July 2021 (the prior previous year). Contractor shall provide to the City written documentation of the change in costs based upon changes in processing costs, commodity and CRV revenues, and disposal costs at the materials recovery facility(ies).
4.05.5 Organic Waste Processing Component. The Organic Waste Processing Component may be adjusted using the change in the per ton processing fee charged at the processing facility(ies) between the prior preceding calendar year ending the prior year (the previous year), and the January to December period of the year before the prior year (the prior previous year). Therefore, the first adjustment will be based on the percentage change between the processing fee charged for the period of August 2021 through July 2022 (the previous year) and August 2020 through July 2021 (the prior previous year). Contractor shall provide to the City written documentation of the per ton processing fee adjustment at the approved processing facility(ies).
Rationale: Contractor proposes an alternative approach to the annual rate adjustment methodology based on recent and successful experiences with other municipalities. All post-collection costs would be adjusted based on actual changes in the cost of disposal, recyclables processing and organics processing. This revision provides significant advantages to both parties as it would substantially reduce the need for a request for an extraordinary adjustment. Further, to the extent that cost reductions result in the future (e.g. increases in Recyclable Materials commodity values or the development of additional Organic Waste processing capability), reductions can be directly received by ratepayers as part of the annual adjustment process. No impact on initial proposed Maximum Service Rates.
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Annual Rate Cap, p. 31, lines 980-984
Section 4.08
4.08 Annual Rate Cap on Maximum Service Rates Service Component. In any Calendar year that the calculation of the CPI-based service component exceeds four percent (4.00%) or is between zero and one percent (1.00%), the total service component adjustment for that year will equal four percent (4.0%) or one percent (1.0%), respectively, and no rollover amount will be added to or subtracted from the service component rate adjustment percentage in the following year, or any subsequent year. If the CPI is negative there will be no CPI service component adjustment for that year.
Rationale: Consistent with the approach proposed in Annual Rate Adjustment sections above, the rate cap would only apply to the service component. No impact on initial proposed Maximum Service Rates.
Extraordinary Rate Adjustment, p. 31, lines 985-1004
Section 4.09
4.09 Extraordinary Adjustment to Maximum Service Rates.
4.09.1 If a Material Change in Law occurs after the date hereof, then CITY and CONTRACTOR shall negotiate in good faith a reasonable and appropriate adjustment to Maximum Service Rates sufficient to offset CONTRACTOR’s increased allowable costs of operation or reduced Gross Billings resulting from:
the Material Change in Law.
4.09.1.1 Material changes resulting from unusual circumstances as defined in Section 23.06 of this Agreement;
4.09.1.2 Any extraordinary increase in costs or decreases in revenues for disposal, processing or marketing of Garbage, Recyclable Materials, Green Waste, or Organic Waste;
4.09.1.3 An extraordinary increase in the cost of fuel used by Collection Vehicles or other subcontractor costs; or
4.09.1.4 Any other extraordinary circumstances or causes or reasons that are not within the reasonable control of Contractor.
As an exception to the preceding sentence, CONTRACTOR shall not be entitled to an adjustment in Maximum Service Rates with respect to the first 0.5% of annual revenue in increased costs or decreased revenues incurred by CONTRACTOR resulting from the Material Change in Law.
4.09.2 The Parties may negotiate and agree on the amount of any Maximum Service Rate adjustment pursuant to this Section 4.09 without a detailed rate review. CONTRACTOR shall bear the burden of justifying to CITY any requested adjustment due to a Material Change in Law and shall bear its own costs of preparing its request for an adjustment and supporting documentation. CITY may request from CONTRACTOR such further information as it reasonably deems necessary to fully evaluate CONTRACTOR’S request and make its determination whether CONTRACTOR has satisfied its burden, which determination shall not be unreasonably withheld. CITY shall notify CONTRACTOR of its determination within ninety (90) calendar days of receipt of the written request and all other additional information reasonably requested by CITY. Any such change will be implemented on the following January 1st, or within any other time frame agreed upon between CITY and CONTRACTOR. The adjustment in Maximum Service Rates shall be approved by the City Council and memorialized in a written amendment to this Agreement.
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Rationale: The current language is limiting, and as written duplicates what is already provided for in Article 28. The proposed language offers Contractor a reasonable ability to capture extraordinary increases in costs not covered by Article 28 and benefits both parties by eliminating any potential conflict with the provisions of Article 28. Contractor respectfully requests the right to adjust rates to account for the increased uncertainty and exposure. No impact on initial proposed Maximum Service Rates.
If the proposed Annual Rate Adjustment sections above are adopted, the scope of this provision could be narrowed, and would be less likely to ever be utilized.
Procedures in the Event of Denial of Rate Adjustment, p. 32, lines 1008-1016 Section 4.11
4.11 Procedures in Event of Invalidation of Rate Adjustment. In the event that City denies, is unable by operation of Applicable Law to approve or implement a rate increase under this Article 4, or some or all of the Maximum Service Rates are disallowed by operation of Applicable Law, Contractor will have the right, within thirty (30) days after notice of any such inability to approve or invalidation of an approved rate increase, to request, in writing, that City negotiate in good faith regarding reductions in programs, services, or fees to compensate for any negative impact from the denied, unapproved or invalidated rate increase.
If City fails to commence negotiations in good faith or negotiations are not completed within forty-five (45) days following the date of receipt of Contractor’s request, either party may terminate this Agreement no earlier than one hundred and eighty (180) days after written notice to the other.
Rationale: These revisions are intended to apply where the City Council fails or is unable to implement a rate adjustment that is otherwise justified. This gives both parties a “safety valve” in the event that any factors or events make the City Council unable or unwilling to implement a rate adjustment. No impact on initial proposed Maximum Service Rates.
Diversion Requirements, pp. 32-34, lines 1019-1097
Sections 5.01-5.03
5.01 Minimum Requirements. City requires Contractor to achieve a minimum annual franchised diversion rate and CalRecycle and Per Capita diversion standards as described in Article 5.02 and 5.03 below.
Contractor must provide documentation to City within forty-five (45) days of the end of each calendar year stating and supporting that calendar year's Per Capita diversion rate as set forth in Section 20.04.
5.01.1 On or about January 1, 2023, and not more often than once every two (2) years, Contractor may request waiver or revision of Franchised Diversion the Per Capita requirements. The parties agree to meet and confer, and negotiate in good faith regarding adjustments to the minimum Per Capita diversion requirement based on waste characterization data provided by Agreement, trends in source reduction, the availability of permitted facilities that are capable of processing material to achieve the required levels of diversion, the availability of commercially viable markets for Recyclable Materials or Organic Waste, transportation constraints, embargoes, the impact of scavenging, the number and extent of exempt Organic Waste customers pursuant to Section 3.04.3 (AB 3606), increasing producer responsibility requirements, restrictions on single use plastics, and the passage of any other legislation that significantly impacts the waste stream mix, among other things, the number and type of SB 1383 waivers granted, proper use of containers by Customers, and the ability to enforce contamination limits, the City’s enforcement of SB 1383 requirements, and the results of any new disposal baseline studies for purposes of the CalRecycle diversion requirements. City may not unreasonably withhold AR001943
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approval of the waiver or revision provided that Contractor has presented sufficient documentation for its request and the waiver does not result in the City’s non-compliance with State diversion mandates.
5.01.2 If City fails to comply with CalRecycle diversion standards due to Contractor’s failure to implement the diversion and public education programs provided for in this Agreement, Contractor is subject to an Administrative Charge as specified in Exhibit 11 and Contractor must submit a corrective action plan to assist City to comply with Public Resources Code Section 41780 and other Applicable Laws by March 15th following the year the diversion requirements were not met. Contractor’s corrective action plan is subject to approval by the Agreement Administrator, and to be approved, must constitute a good faith corrective action plan to allow City to comply with Public Resources Code section 41780 and other Applicable Laws. Implementation of the corrective action plan will be at Contractor’s sole cost and expense. If Contractor fails to submit or implement a corrective action plan acceptable to the City, Contractor may be subject to both an Administrative Charge and an Administrative Penalty as specified in Exhibit 11.
5.01.3 If Contractor fails to achieve a minimum annual Franchised the Per Capita Ddiversion Rate due to Contractor’s failure to implement the diversion and public education programs provided for in this Agreement, Contractor is subject to an Administrative Charge as specified in Exhibit 11 and Contractor as described in Section 5.03, Contractor is subject to an Administrative Charge specified in Exhibit 11 and must submit a corrective action plan by March 15th following the year the Per Capita diversion requirements were was not met. Contractor’s corrective action plan is subject to approval by the Agreement Administrator, and to be approved, must constitute a good faith corrective action plan to meet the Franchised Per Capita Ddiversion Rate requirement. Implementation of the corrective action plan will be at Contractor’s sole cost and expense. If Contractor fails to submit or implement a corrective action plan acceptable to the City, Contractor may be subject to both an Administrative Charge and an Administrative Penalty as specified in Exhibit 11. Provided that Contractor has implemented all required Contractor diversion and public education programs required under this Agreement and has submitted and implemented a corrective action plan acceptable to the City, Contractor’s failure to meet the Franchised Per Capita Ddiviersion requirements shall not constitute an event of default under this Agreement.
5.01.4 If Contractor fails to meet its Franchised Diversion requirements or if City fails to comply with meet the CalRecycle or Per Capita diversion standards, and Contractor has implemented all required Contractor diversion programs, the City may direct Contractor to modify its programs or implement new diversion programs. Any such modification of Contractor’s existing diversion programs or addition of new diversion programs done at the City’s request would be in accordance with Section 28.01. . . .
5.02 Diversion Rate Calculation.
5.02.1 Franchised Diversion Rate Calculation. For purposes of determining whether Contractor has met its Franchised Diversion requirements under this Agreement, City and Contractor agree the annual Franchised Diversion rate will be calculated using the following formula: “the tons of materials Collected by Contractor from Collection Services in City that are delivered to a Materials Recovery Facility, Organic Waste Processing Facility, or any other processing facility approved by City, or that are otherwise handled in a manner that counts as diversion under applicable CalRecycle regulations (in each case, net of all residue from processing and net of materials processed for diversion but landfilled as a result of unavailable markets), divided by the total tons of materials Collected in the City by Contractor from the provision of Collection Services in each Calendar Year.” AR001944
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5.02.12 CalRecycle and per Capita Diversion Requirement Calculation. For purpose of determining whether Contractor has met its CalRecycle and Per Capita diversion requirements under this Agreement, City and Contractor agree the CalRecycle diversion requirement rate will be calculated using the following formula:
“Disposal Rate = City’s Pounds Per Person Per Day generated disposal divided by two times CalRecycle’s Target disposal rate for the City (Pounds Per Person Per Day). The CalRecyclCalRecyclee’s or Per Capita Diversion Rate = 1 – Disposal Rate.” The CalRecycle diversion requirement is fifty percent (50%), and the Per Capita diversion requirement is set forth in Section 5.03 below.
5.03 Contractor’s Diversion Requirements. For purposes of Article 5, Contractor’s Franchised Per Capita Diversion requirementsstandards are:
5.03.1 For Calendar Years 2022, 2023 and 2024, the minimum annual Franchised Diversion Rate requirement will be fifty percent (50%) and CalRecycle Per Capita Diversion standards will be fifty fivesixty-eight percent (5568%).
5.03.2 For Calendar Years 2025 and 2026, the minimum annual Franchised Diversion Rate requirement will be fifty five percent (55%) and CalRecycle Diversion standards will be sixty five percent (65%).
5.03.3 For Calendar Years 2027 and 2028, the minimum annual Franchised Diversion rate requirement will be sixty percent (60%) and CalRecycle Diversion standards will be seventy percent (70%).
5.03.2 For Calendar Years 20295, and for each Calendar Year thereafter during the term of this Agreement, the minimum annual Franchised Diversion rate requirement will be sixty percent (60%) and CalRecycle Per Capita Diversion standards will be seventy-fivethree percent (753%).
Rationale: Contractor proposes eliminating the weight-based franchised diversion rate. This will allow the sole focus to be on maintaining and improving the City’s already high CalRecycle diversion rate, which benefits the City. This is done though the introduction of the concept of the Per Capita diversion requirement. The reference to the CalRecycle diversion requirement to something other than 50% could cause confusion, since CalRecycle only mandates 50% diversion. Finally, Administrative Charges and Administrative Penalties should only apply where Contractor fails to keep the City in compliance with the 50% CalRecycle diversion mandate or fails to submit or implement a corrective action plan. In particular, any failure to meet the Per Capita diversion requirement could arise from factors outside of Contractor’s control. In addition, Contractor is open to discussion of alternative approaches to this issue with the City In addition, Contractor is open to discussion of alternative approaches to this issue with the City. No impact on initial proposed Maximum Service Rates.
Guarantee, pp. 34-35, lines 1114-1116
Section 5.06
5.06 Guarantee. Except for programs currently required by Applicable Law but not set forth in this Agreement, or programs Contractor is expressly instructed by City not to implement, or services which a Service Recipient refuses to accept, or the acts or omissions of the City, Contractor shall implement the diversion programs set forth in this Agreement such that: (i) Contractor and City will at all times be in compliance with the requirements of the Applicable Laws applicable to them including specifically AB 939, AB 341, AB 1826, AB 1594, SB 1016, 1118 and SB 1383, and (ii) City will meet or exceed the diversion requirements (including, without limitation, amounts of Solid Waste to be diverted, time frames for AR001945
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diversion, and any other requirements) set forth in this Article 5 and the Applicable Laws including AB 939, AB 341, AB 1826, AB 1594, SB 1016, and SB 1383, and all amendments thereto (subject to Section
28.01.1). In this regard Contractor agrees that it will, in addition to any other Agreement requirement, at its sole cost and expense:
Rationale: This revision is intended for clarification, and benefits both parties by minimizing the potential for future dispute. Since many obligations in the draft SB 1383 regulations are non-delegable, or the City may elect to be responsible for them, it is possible the acts or omission of the City could result in noncompliance with SB 1383. No impact on initial proposed Maximum Service Rates.
Free Landfill Days, p. 53, line 1772
Section 13.01
13.01 Free Landfill Days. SFD and MFD, MFD-C, MFD-I and MXD (residential only) Service Recipients Rationale: Free landfill days are only available to residents, and not businesses, and this clarifies the requirement with respect to MXD premises. No impact on initial proposed Maximum Service Rates.
Vehicle and Container Painting, p. 59, lines 1977 and 1983 Section 16.01.8
by the Agreement Administrator., but not less often than once every five years beginning January 1, 2022.
Section 16.01.9
appearance throughout the term of the Agreement., but not less frequently than once every three years.
Bins.
Rationale: Based on experience in Thousand Oaks, this fixed frequency is more than needed to maintain a positive public image and orderly appearance. In addition, painting itself has environmental impacts from increased traffic to collect and transport containers, and from emissions from the painting process.
No impact on initial proposed Maximum Service Rates.
Administrative Charges and Penalties, p. 74, lines 2500-2517 Section 23.04
23.04 Administrative Charges and Penalties. Quality performance by the Contractor is of primary importance. In respect of this, City asserts that Contractor agrees tomust pay City administrative charges and penalties as detailed in Exhibit 11 should Contractor fail to meet its responsibilities under this Agreement. Should Contractor be in material breach of the requirements set forth in this Agreement, it is mutually understood and agreedCity asserts that the public will necessarily suffer damages and that such damages, from the nature of the default in performance will be extremely difficult and impractical to fix. City finds, and the Contractor agrees, that as of the time of the execution of this Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages which will be incurred by City as a result of a material breach by Contractor of its obligations under this Agreement. The factors relating to the impracticability of ascertaining damages include, but are not limited to, the fact that: (i) substantial damage results to members of the public who are denied services or denied quality or reliable service; (ii) AR001946
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such breaches cause inconvenience, anxiety, frustration and deprivation of the benefits of this Agreement to individual members of the general public for whose benefit this Agreement exists, in subjective ways and in varying degrees of intensity which are incapable of measurement in precise monetary terms; (iii) services might be available at substantially lower costs than alternative services, and the monetary loss resulting from denial of services or denial of quality or reliable services is impossible to calculate in precise monetary terms; and (iv) the termination of this Agreement for such breaches, and other remedies are, at best, a means of future correction and not remedies which make the public whole for past breaches.
Rationale: Contractor is unable to agree at this time to the City’s assertions regarding liquidated damages since the RFP did not include an analysis showing that the liquidated damages represent a reasonable estimate of the damages to be incurred as of the time a contract is entered into. However, Contractor would be willing to discuss this issue further as part of final negotiations. Contractor understands the general need for these provisions, but they must be in amounts that satisfy the legal standard set forth in Ridgley v. Topa Thrift & Loan Assn. (1998) 17 Cal.4th 970 and applicable cases and statutes. No impact on initial proposed Maximum Service Rates.
Environmental Pollution Liability, p. 76, line 2591
Section 25.0304
aggregate, with five (5) years tail coverage. Coverage shall include bodily injury or property damage arising
Rationale: Tail coverage is not required for occurrence-based policies. No impact on initial proposed Maximum Service Rates.
Subcontractor Insurance, p. 78, lines 2639-2640
Section 25.07
25.07 Subcontractors. Contractor must include all subcontractors performing services in the City as insureds under its policies or subcontractors must obtain separate certificates and endorsements with appropriate coverage limits in consideration of the nature of the work in the City, the potential risk to the City, and any prior arrangements between the proposed Subcontractor previously doing work in the City.
Rationale: This proposed revision assumes that the City would require every subcontractor to have the same coverage limits as Contractor. If not, this revision is not needed. Uniform coverage requirements are not appropriate for all subcontractors, some of which undertake activities that pose substantially less risk to the City (e.g. diversion outreach consultant). Unreasonably high limits could also be to the disadvantage of both City and Contractor, as it could deter the ability of otherwise qualified subcontractors, including subcontractors currently providing services in the City, to be able to provide services at a reasonable cost due to their inability of obtaining such levels of insurance coverage. No impact on initial proposed Maximum Service Rates.
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City-Directed Change Adjustment, p. 84, lines 2848-2867
28.01 City-Directed Change. City has the power to make changes in this Agreement to impose new rules and regulations on Contractor under this Agreement relative to the scope and methods of providing Collection Services as may from time-to-time be necessary and desirable for the public welfare. The size of Collection Containers specified herein for Bundled Service are designed to meet the requirements of the State’s recycling mandates including AB 341, AB 1826 and SB 1383, and to be appropriate for the capabilities and capacities of available Materials Recovery Facilities and Organics Waste Processing Facilities at the start of this Agreement. The capabilities and capacities of such facilities may change during the term of this Agreement; as such City reserves the right to redirect materials to alternate facilities and change the designated sizes of Carts and/or Bins in Bundled Services in accordance with any such changes. City will give the Contractor notice of any proposed change and an opportunity to be heard concerning those matters and agrees to adjust Maximum Service Rates to reflect additional costs borne by Contractor. The scope and method of providing Collection Services as referenced herein will be liberally construed to include procedures, operations and obligations, financial or otherwise, of Contractor.
In particular, it is understood that the City will adopt the “standard” approach to SB 1383 compliance and will not designate itself a “performance-based” jurisdiction. When such modifications are made to this Agreement, including but not limited to additional actions required of a “performance-based” jurisdiction (e.g. additional contamination monitoring, residual limitations for organics processing facilities, residual limitations in garbage containers) City and Contractor will negotiate in good faith, a reasonable and appropriate compensation adjustment for any increase or decrease in the services or other obligations required of Contractor due to any modification in the Agreement under this Article. City and Contractor will not unreasonably withhold agreement to such compensation adjustment. Should agreement between City and Contractor on compensation adjustment not be reached within six months of the change request, or other period as agreed upon by both parties, City shall have the right to seek services under modified conditions elsewhere.
Rationale: The RFP was silent on this issue, but Contractor’s rate proposal was based on the City taking the “standard” approach to SB 1383 compliance, and its understanding of Contractor’s obligations thereunder. The “standard” approach would allow Contractor to utilize its Smart Truck technology to efficiently undertake annual contamination monitoring route audits. No impact on initial proposed Maximum Service Rates.
HHW Collection Schedule, p. 116
Exhibit 10, Section E10.05
Where reasonably feasible, Contractor will collect these materials within ten (10) Work Days from receipt of a request for service from the SFD Service Recipient.
Rationale: Typically, orders for HHW collection are taken, and then collection is scheduled when there are sufficient orders to make up a route. This is to the advantage of City and Contractor, as it allows the service to be provided at the lowest possible cost. No impact on initial proposed Maximum Service Rates.
Delivery of HHW, p. 117
Exhibit 10, Section E10.11
Contractor respectfully requests further discussion of this item, in the event City wishes to proceed with this service. Implementation of an at-home HHW collection program is likely to increase the total amount AR001948
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of HHW collected in the City. There was no information in the RFP as to what Clean Harbors would charge for this additional material, or that it would accept the material. As a result, Contractor’s proposal pricing was based on delivery of the HHW to Waste Management’s AT YOUR DOOR® Permanent HHW Collection Facility (PHHWCF) in South Gate, CA. Contractor is open to further discussion with the City and Clean Harbors with respect to the utilization of the City’s PHHWCF.
Administrative Charges and Penalties, pp. 123-125
Exhibit 12
Contractor respectfully requests further discussion of the individual items of liquidated damages.
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2. Optional Services
Proposers must include in their proposal, their plans for conducting the two optional programs - HHW Home Collection and Storm Drain Cleanout, with added cost for each respective service (percent increase over proposed rates) included as attachments to the proposal.
Inclusion of these programs in the executed Franchise Agreement is at the sole option of the City.
WM Curbside HHW Home Collection Operations
THE DOOR-TO-DOOR
COLLECTION PROCESS
WM CURBSIDE, LLC
TRANSPORTER EPA ID#
CAL 000 437 185
At Your Door
Special Collection aoo-449-7587
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