Thousand Oaks City Council
March 24, 2026

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TABLE OF CONTENTS
TOPIC
The Door-to-Door Collection Process
a. The Door to Door Collection Procedures
b. The Door to Door Waste Analysis Plan ryJAP)
c. Procedures for Special Wastes
d. EquipmenWehicles
e. Personnel Training Requirements
f. Personnel Protective Clothing
g. Provisions for Inclement Weather
h. Preparedness and Prevention Plan
i. Contingency Plan
j. Evacuation Procedures
The Waste Consolidation and Disposal Process
a. The Waste Consolidation Process
b. The Facility Storage Capacity
c. The Facility Waste Analysis Plan ryJAP)
d. Engineering Controls
e. Evacuation Procedures
f. The Waste Disposal Process
g. Document Retention
Attachment A - List of Acceptable and Unacceptable Materials Attachment B- List of Facilities
PAGE
3 3
7 7
8 9
10 10
11 12
13 16
17 17
18 18
19 23
224
25 27

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THE DOOR TO DOOR COLLECTION PROCEDURES
Title 22, California Code of Regulations, section 67450.25(a)(2)(A) (A) The City of Thousand Oaks PHHWCF, located at 2010 Conejo Center Drive, Thousand Oaks, CA 91362, will accept materials from residents that are collected under the Door-To-Door (DTD) home collections program and transported by WM Curbside LLC personnel (as contractor for the City of Thousand Oaks PHHWCF) and from the residential drop-offs at the weekend HHW events held at the permanent facility.
(B) DTD collection residents must call a toll-free number to request a collection at their homes. At this time, the call center discusses with the resident the types and quantities of materials that they plan to dispose and communicates in general terms what are acceptable. An instruction sheet is included in each collection kit that also lists acceptable and unacceptable materials. These kits contain plastic bag(s) that are mailed to the residents where they will place their hazardous chemicals; packaging and labelling instructions and labels for labelling products that do not have labels. The bags will prevent any inner leaks to spill out on the ground.
(C) If a resident lives in a gated community, the resident must provide the security code to the gate to access the property. If the gated community has security outside, the resident needs to inform them about the collection date for easy access. The call center needs to add this to the notes on the route collection sheet for that day.
(D) Residents are given specific dates when the hazardous materials will be collected from their homes and where the bags need to be placed outside their home (driveway, front porch, alley, etc). The bags should be out before 7:00 am of the collection day. Collection will be between 7:00 am to 5:00 pm.

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(E) The day before the collection day, STs print the collection sheets for the cities assigned to them for that day. Using a software, they generate a route for all the specific stops assigned to them for that day. The software will provide the starting point all the way to the last stop. This aims to make the route efficient using less fuel, mileage and travel time.
(F) On the day of the run, the ST does his pre-trip vehicle inspection using a checklist. It checks for oil level, brakes, tires, lights and other pertinent vehicle controls to ensure a safe collection.
(G)Once the pre-trip inspection is finished , the ST can now head out to go to his first door-to-door stop.
(H) Upon arrival at a resident's home, the Service Technician (ST) will open the kit bag and inspect the contents. All items that are labeled w ill be removed (except unacceptable items) and placed into a tote, which is used to move the items to the truck. Technicians are trained not to accept items that are unlabeled, leaking or on the unacceptable list. Should an unknown be found during the sorting process before the items are taken to the truck, the item(s) will be resealed in the bag and left at the home with a door hanger noting the issue under the comment section. For questionable labeled items, technicians are authorized and have the option to do some HAZCAT testing during the route to ensure that the content of a container matches the description on the label such as physical state, PH, flammability and oxidizing characteristics so they can be packed with the same hazard class and compatible materials. (I) In the event an unlabeled item is found during the repacking process at the facility, the shipping container will be searched for the missing label and reaffixed. If the label is degraded and cannot be affixed, a new label will be affixed to the container. If a label cannot be found the item will be tested using HAZCAT and packaged appropriately. See the "Facility Consolidation" section of the Operations Plan for more details.
(J) Materials are segregated, loosepacked and/or /lab packed into UN-rated containers, in accordance with U.S. D.O.T. 49 CFR 172.101 packaging requirements. The consolidation containers (UN-rated shipping containers) are used to package various hazardous materials collected from residents.

Vermiculite is used in the loosepacking and lab packing processes. Loosepack

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containers of liquids will have a layer of absorbent at the bottom. Lab packed items, if there is any, will use absorbent (diatomaceous earth) to surround individual containers and may require inventory sheets per outer container if required by the accepting TSOF.
(K) After segregating the household hazardous materials, the ST will enter the quantities for each category into their phone using a WM software application.

This is before the wastes are consolidated in the accumulation containers on the trucks. All hazardous materials will either be loosepacked or labpacked during the collection process. No pouring or bulking of any sort is allowed during the OTO HHW collection operations.
(L) After entering the data on the phone software, the ST will open each accumulation container inside the truck one at a time so he can package the segregated collected materials.
(M)Before packaging the segregated collected hazardous materials, the ST will indicate the accumulation date on each drum and the BOL number used for that collection. Any previous accumulation date and BOL # on the accumulation need to be crossed out and replace with the new accumulation date and BOL number for that day. The ST will assign a generic BOL number using the following format:

SGXXYYZZST-nn
TO
xx
yy
zz
ST
nn
is for the City of Thousand Oaks facility
is for the month of the year
is for the day of the month
is for the year (two digits only)
is for the first and last name initials of the ST
is for the numerical sequence (e.g., 01, 02, 03, etc)
(N) After all the sorted chemicals are loosepacked/labpacked in the shipping containers, the ST needs to put back the lids and drum rings on the drums. In the case of lamps, they lamp boxes need to be sealed with tapes on all sides.

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(O)Once the drums are sealed, the load needs to be secured by the ST by using either a load lock or a load strap making sure that they are tight and not capable of moving around during transport.
(P) The ST shall shut the truck's rolling door and lock it with a padlock. The padlock shall be locked all the time while the wastes are on transport. (Q) All collected hazardous materials use a general bill of lading (BOL) with the individual city/municipality where the wastes are collected as the shipper/generator and the City of Thousand Oaks PHHWCF as the designated facility. The estimated weights of the waste collected are calculated by the WM application software and the weights are entered on the bill of lading before leaving the jurisdiction of a city/municipality. If there are additional cities on the route, the cities will have their own bill of lading for the additional HHW door-todoor collection. (R) After the Bill of Lading is completed for each city or jurisdiction, the ST signs as both the generator (on behalf of the city); as the transporter and as the PHHWCF representative. The vehicle is considered a part of the PHHWCF during the OTO collection process.
(S) The ST will now review the weight of his collection and check if placards are needed. Most wastes received are latex paints and Non-Regulated wastes that do not require USDOT placards. Due to the small amount of USDOT-Regulated hazardous materials that are collected per route that requires placards, it is very unlikely that placards will be needed. If there are multiple cities per run, the total weights will be added and check if placards will be required. If any of the hazard class(es) exceed the maximum weight that vVOuld require placards, the ST will have the required placards on the four sides of the vehicle. Refer to 49 CFR 172.504 for placarding procedures.
(T) After the whole run is completed, the papervVOrk is reviewed and the placards set-up (if applicable), the ST will now head back to the City of Thousand Oaks PHHWCF. The ST needs to ensure that the load inside the truck is properly secured in compliance with 49 CFR 177.834A and that the rolling door is locked with a padlock all the time during transport per California Vehicle Code 32001 (C)(5).

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THE DOOR TO DOOR WASTE ANALYSIS PLAN (WAP)
The door-to-door collection process only allovVS specific items or types of hazardous materials for collection. Please see Attachment A for the list of acceptable and unacceptable items.

Unknown or unlabeled hazardous materials from a resident maybe collected during the door-to-door collection process. If residents are present during the collection, they may ask them what the contents are of unlabeled containers or if the label does not match the contents. If they are not sure, the containers may be tested at the discretion of the ST. STs are allowed to open containers during the door-to-door collection process for verification of contents to ensure that they are packaged in the correct hazard class. If the ST could not figure out the hazard class of the unknown/unlabeled container after doing a HAZCAT test, they have the option to leave the containers behind and put a note for the resident.

PROCEDURES FOR SPECIAL WASTES
(i) Radioactive Materials-not normally accepted, including smoke detectors in specific contracts.
(ii) Medical Waste (sharps/needles/syringes only)-accepted only when packaged in commercially available "sharps" or other rig id, sea led, punctureresistant containers. Over-packed into specially designed and labeled totes for "bio-waste". Blood and other laboratory specimens containing formaldehyde and other fixatives are not acceptable in this program.
(iii) Asbestos-Asbestos is not accepted in the program. (iv) Polych lorinated Biphenyls (PC B's)- Usually found in older fluorescent lamp fixture ballasts. Identified by manufacture date on each ballast (pre-1979). PCB ballasts, depending on their PCB concentration, maybe are handled as California hazardous or TSCA waste and disposed of through one of the listed vendors. (v) Ex plosives- Explosives are not accepted in the programs. (vi)Compressed Gas Cylinders- Not accepted under this program

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EQUIPMENT NEHICLES
WM Curbside, LLC has a total of five vehicles that are being used for DTD HHW collection services.

Useful Gross
Vehicle Life Vehicle Capacity
Year Make Model Lenoth Tvoe (months) Weioht (pounds)
674165 Dodge Sprinter 14 Van 80 5,120 3428
674116 Isuzu NRR 18 Bobtail 84 19,500 7540
674117 Isuzu NRR 18 Bobtail 84 19,500 7540
674094 Isuzu NRR 20 Bobtail 84 19,500 7540
674213 Peterbilt 337 26 Bobtail 84 26,000 8500
The bobtail vehicles, except for the Peterbilt, are small enough for residential streets to be able to make right and left turns. As a policy, we do not make a U-turn on a street unless it is on a dead-end street The vehicles are all powered by diesel fuel and they use Diesel Exhaust Fluid (DEF) to lower the concentration of release of exhaust emissions specifically NOx gases. We plan to operate only the Sprinter and Isuzu vehicles during DTD collections at the City of Thousand Oaks.

All our vehicles are equipped with cameras that are capable of taking videos from inside the cab and at rear (while backing up) and in front of the vehicles. They can monitor speed, direction, impacts and location. They are monitored remotely by a third party (Lytx) and they provide analyses of each v ideotaped event. The vehicles are also equipped with GPS (portable/removable Garmin GPS). Since of collection vehicles does not have any compacting unit unlike the solid wastes equipment, they do not produce any loud sounds than normal vehicles even with the hydraulicpowered liftgates. Our vehicles are painted with a combination of green and white background with "WM At Your Door" logo on both sides.

Waste Management Fleet business unit provides internal regular maintenance and repairs to all our vehicles. They generate the schedule for regular maintenance such as oil change, coolant, transmission fluid, and other fluid replacement. If there are repairs that need to be done, we relay to them the problem and they send a mechanic to look at the issues. They also schedule the 90-day BIT inspections.

These vehicles have been used for over eight years to collect DTD household hazardous wastes and have been very effective because of their right size to navigate

Number
of
Axels
single
sinole
sinale
sinqle
sinqle
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even small/narrow streets (but not alleys). If along alleys, our technician uses a drum dolly to collect the HHW while he parks the vehicle on a street. Historically, these vehicles never had any capacity issue and was able to accommodate HHW collections for up to twenty residents with one bag of HHW per resident (up to twelve gallons per bag) with electronic wastes such as TV.

PERSONNEL TRAINING REQUIREMENTS
All new employees including ST's must undergo a drug screening and background check, which ensures that the person hired is legally entitled to work.

WM Curbside LLC technicians receive training to comply with D.O.T. , OSHA and internal standards. WM Curbside LLC has developed a comprehensive training manual to cover every aspect of the job for 'ST's. The manual is in the English language only.

Employees must be fluent in English both verbal and in written language.

All \NM Curbside LLC ST's must achieve HAZWOPER certification 40 hours prior to start of employment. In addition, ST's must take an annual 8-hour refresher class. ST's also receive classroom and OJT training using the manual described above. Key aspects of the job are proper chemical segregation, transportation of hazardous waste and California Title 22 Code of Regulations (These are not DOT regulations) requirements per section 67450.25 and 67450.4 and 66265.16.

All \NM Curbside LLC ST's must undergo a pre-employment physical and obtain a hazmat endorsement on their driver's license. Employees must also submit to random drug screening.

The use of alcohol during working hours is prohibited. Vehicle operators must comply with company standards for OMV driving records. Smoking is strictly forbidden in and around \NM Curbside LLC vehicles and around the PHHWCF.

The company are responsible for training. This position requires knowledge of and experience in the hazardous waste industry.

Periodic refresher training and supplemental training is provided to all individuals who handle hazardous waste and/or operate vehicles that transport hazardous and/or medical wastes.

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All employees are trained in spill response techniques for liquids, solids, and other wastes. STs should also attend CPR/First Aid/AED training and obtain certification every two years.

While working, all ST's are required to have their Hazwoper Certification Card on their person.

All training documents are maintained with the City of Thousand Oaks.

PERSONAL PROTECTIVE CLOTHING
STs wear regular uniforms to do their daily DTD HHW collection. In case of an emergency, the following equipment and materials are available aboard each service vehicle in case of a spill:
• Eyewash Station
• Nitrile and Butyl Rubber Gloves
• Puncture resistant gloves (for handling sharps)
• Chemical resistant coveralls (Tyvek® and other approved PPE)
• Safety Glasses with side shields
• Industrial Wet Wipes
• Granular Absorbent Booms and
Pads
• Full Face Cartridge Respirator
Broom
• Flat Shovel and/or Heavy Duty Steel Dust Pan
• Empty Containers
PROVISIONS FOR INCLEMENT WEATHER:

If during the door-to-door collection process weather becomes an issue (e.g., strong wind or heavy rain), the ST must stop the DTD collection process and stay inside his vehicle until it is safe to start collecting again. This will minimize the occurrence of chemical spill and accidents.

In an event that it is not safe to do collection due to non-stop heavy rain or strong winds, the collection will stop immediately. The ST will inform the operations manager.

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Scheduled participants will be contacted by the ST or the call center and prov ided with new collection dates.

PREPAREDNESS AND PREVENTION PLAN
• All containers used for hazardous chemicals are UN-rated drums. Open top steel drums have rubber seals and metal rings that are tightened with a wrench to ensure that they sealed properly. To prevent chemical reactions, wastes are separated into different containers based on their hazard classes and compatibility. STs receive chemical segregation training to properly identify the hazard class/division of chemicals based on their chemicals names or the main use of the chemicals. If a ST has any questions, they can contact WM Curbside, LLC's Placentia Operations Manager at. Only known/labeled materials will be collected. No explosives, ammunition or extremely reactive materials will be collected.
• Technicians are provided with cell phones along with a land line for communication.
• Collection vehicles are equipped with fire extinguishers (one in the cab and one in the trailer). Safety training of employees ensures that they are aware of the location of the closest fire extinguisher.
• There is a spill kit for each vehicle which has PPE, absorbent material, booms, etc in case of a chemical spill.
• A portable eyewash station is provided on each vehicle used for the OTO collection.

CONTINGENCY PLAN
Should a spill contain significant quantities of hazardous material or if any material enters a storm drain or similar channel, the ST will call the Operations manager at 209-597-0210. At that point, WM Curbside, LLC will notify the city/county and call the Office of Emergency Services (800) 852-7550.
- Chemtrec (800-424-9300), or other emergency response company will be called for emergency response inhere is a significant amount of

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material than cannot be safely managed by the onsite ST. Our Chemtrec contract# is 650072).
• The Emergency Coordinator will, in the event of a spill, record for authorities the approximate quantity and type of waste released. The ST w ill note any other aspects of the event that need to be communicated to emergency response personnel including all potential risks to human health and the environment. ST's are provided with camera enabled phones to photograph the incident. These photographs will serve as backup documentation when generating the incident report.

Emergency Numbers: if the situation involves imminent, lift threatening circumstances or danger to the environment, call 911 first, then Emergency Numbers below:
• Operations - Primary Emergency Responder Reggie Pestano 209-597- 021 0, Operations -
• Third Party Emergency Responders - Call if instructed to do so by the operations manager.. (Chemtrec at 800-424-9300).

The above numbers are entered into the contact list in company cell phones. Refer to this document in the event of a spill.

Information required before making calls:
• Assumes that the spill could not be contained with equipment available. Location, describe type of material, liquid/solid, is waste going into storm, rain/creek?
• What have you done to stop it? What help do you need? • Are you physically okay or have you sustained injury? Do you need medical help?
Each transportation vehicle is equipped with a first aid spill kit which contains the following items:
• Adhesive Bandages (1" X3") - 35
• Adhesive Tape Rolls (1" wide) -1
• Two eye dressings (or one that covers both eyes)- 1 set I-inch gauze bandage roll or compress- 2
• 2-inch gauze bandage roll or compress-2

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• 4-inch gauze bandage roll or com press- 2
• Sterile gauze pads, 2-inch square- 4
• Sterile gauze pads, 4-inch square -4
• Sterile surgical pads suitable for pressure dressings-2 • Tweezers and scissors- 1 each
• Eye wash solution ( 4 fl oz) w/sterile eye cup
• Antiseptic wipes (Benzalkonium chloride- individual packets)-10 • Instant cold pack -1
• Antibiotic ointment (individual packets 1/32 oz)-10
• Hydrocortisone cream (individual packets 1 /32 oz)-15 • Medical exam gloves (nitrile, powder free, 8 mils, 12 in long)- 4 pair • Up-to-date "standard" or "advanced" first-aid textbook, manual or equivalent- 1 •
•
• ANSI Approved first aid kits are also installed in the back of each service vehicle and/or in the cab.

Detailed methods to be used for spill avoidance, control and cleanup:
• At the point of generation (household) all materials are placed into a 4 to 6 m ii heavy duty plastic bag for collection .
• The service technician will then remove the materials from the collection kit bag and inspect them for container integrity and acceptability.
• The materials are then placed in a heavy-duty plastic tote to prevent possible spills when moving the materials to the collection vehicle. • Once placed in the collection vehicle, the materials are segregated and packaged in UN-rated approved plastic, fiber or metal containers, as appropriate.
• All containers are secured prior to moving the vehicle to the next collection stop.
• In the facility, all containers are secured unless actively consolidating materials into that specific container.
• Spill kits are available on each collection vehicle.

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The collection vehicles maintain the following equipment and PPE on-board : (1)spill kit wh ich includes booms to block rear and side doors in case of a spill and preventing a release. (2) PPE for the service technician/driver to include a respirator, gloves, chemical resistant suit and safety glasses; (3) ANSI approved eyewash station/hand shower; and (4) containers to properly package the material after cleanup.

Spill Procedures when it is possible to clean-up the spill :

1. Identify the spilled waste

2. Identify the source of the spill

3. Assess possible health hazards and use appropriate PPE. Use available equipment to stop/minimize the leaks.

4. Clean-up the spill and place any absorbed waste into the container appropriate for the waste.

5. Create an inventory sheet listing the waste generated from the cleanup.

Call the corporate office and report the incident.

6. Take photographs.

7. If instructed, wait until a representative from the City arrives.

8. If the spill takes place at a home, notify the property owner and if not at home, leave a door hanger.

9. Write the details of the report on the route sheet and forward with photographs.

10. The office will make any formal report required by local agencies.

Spill procedures when itis not possible to mitigate or clean-up:

Follow above notification procedures and then do the following:

1. Notify anyone in the vicinity to leave the area

2. Don appropriate PPE

3. Do best to contain the spill if it is safe

4. Assist emergency responder

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5. Provide information to any enforcement agency

6. Take photographs and make a written report of the incident

7. Remove the waste in \/Vfv'I-Curbside vehicle if possible.

8. Sign and retain a copy of any emergency responder documentation

9. Forward to the office any documentation from any agency All materials cleaned up are segregated as to the proper hazard class and placed into properly labeled UN-rated containers. Proper shipping documents are also prepared to accompany transport of the materials if the spill occurred on a service vehicle.

Decontamination Procedures for people and equipment:
• Each vehicle used for collecting HHW has an ANSI-approved portable eyewash station and paper towels.
• All disposable contaminated PPE used for the clean-up will be disposed of properly as waste with the appropriate hazard class.

Respirators and other re-useable equipment will be cleaned and all materials used to clean the equipment will be packaged and disposed of properly as hazardous waste with the appropriate hazard class.

Processing or disposal of contaminated materials and other wastes:

All cleaned up materials are segregated as to the proper hazard class and lab or loose-packed into properly marked/labeled UN- rated containers. Proper shipping documents are also prepared to accompany the transport of the hazardous materials if the spill occurred on a service vehicle.

EVACUATION PROCEDURES
For fires on the collection vehicle that are not able to be contained by the service technician/driver, the fire department will be immediately summoned and the emergency response protocol above will be implemented.

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THE WASTE CONSOLIDATION

AND DISPOSAL PROCESS
The City of Thousand Oaks
PHHWCF
2010 Conejo Center Drive,
Thousand Oaks, CA 91362
CAH111001406
(805) 449-2400

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The City of Thousand Oaks PHHWCF will be used by WM Curbside, LLC as a transfer station while waiting for waste shipment. This facility is permitted to accept and consolidate hazardous materials collected from the door-to-door program and one day events.

THE HAZARDOUS MATERIALS CONSOLIDATION PROCESS
After STs are finished with their door-to-door collection routes, they will head back to the City of Thousand Oaks PHHWCF to off-load the HHW collected for that day.

1. Upon arrival, the ST will do his post-trip vehicle inspection using the provided checklist. They will check all the items listed on the pre-trip inspection checklist with an additional requirement. They would have to check the actual tire pressure of each tire and indicate the internal pressure on the DVIR.

2. The ST will offload his collected wastes for the day.

3. The containers (drums) inside the truck are unpacked one at a time. The contents are placed on a cart made of rigid inert plastic for consolidation.

4. The chemicals will be consolidated in their respective consolidation containers. The consolidation containers are UN-Rated containers that are used to store the hazardous wastes while in the PHHWCF. They will also be the outbound containers that will be used to ship them to a TSDF for final disposal.

5. The consolidation process should be performed on a secondary containment system to ensure that any chemical spill will be captured. This means both the accumulation container and the consolidation container should be both on a secondary containment system.

6. Consolidated containers will be stored at the PHHWCF while waiting for shipment. Compatible materials may be stored together in the same storage area.

FACILITY STORAGE CAPACITY
Title 22, California Code of Regulations Section 66270.60(d)(6)(A) The PHHWCF is approved through the Ventura County CUPA and in line with the International Fire Code for storage of hazardous materials with a specific maximum limit for each category or hazard class. The PHHWCF has hazardous materials modules to store DOT-regulated materials, which provide fixed storage areas for various hazard

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classes/divisions. The maximum allowable quantity (MAQ) that can be stored for each hazard class category is posted outside each storage module. The objective of posting the MAQ is to ensure that wastes are shipped to an approved Part-B permitted TSDF and /or a licensed recycling facility on a regular basis and before the wastes' volume/ weights inside the PHHWCF exceed 80% of the MAQ for any particular hazard class or category.

It is not possible under normal circumstances to exceed the maximum storage quantities permitted for a specific material due to regular shipments to permitted TSDFs.

If it the hazardous materials is close to meeting the MAQs set by the Ventura County Fire Department, the facility will make an additional waste shipment if necessary.

Additionally, WM Curbside is a registered hazardous waste transporter allowing any excess material to remain on the vehicle although this is not the preferred option. WM Curbside can avoid storing excess materials in the facility by transporting them directly to a TSDF if it occurs.

It is not anticipated that tanks will be used at the PHHWCF.

WASTE ANALYSIS PLAN (WAP)
See Attachment A for the list of materials accepted and stored at the PHHWCF.

The list of acceptable items is not all-inclusive; However, the list of unacceptable items is all inclusive.

ENGINEERING CONTROLS
Types of engineering controls and personal protective equipment available on-site and procedurE selection and use during spill responses:

The permanent facility maintains the follow ing engineering controls and PPE on-site.
• Concrete flooring for ease of cleanup and to prevent soil contamination. • Hazardous Materials storage modules for storing household hazardous wastes.
• Spill Kits located within the PHHWCF.
• Additional PPE (respirators, gloves, chemical resistant coveralls, safety glasses), absorbent and packaging containers on-site.
• Emergency Eyewash station and shower in the PHHWCF.

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The following equipment and materials are available at the permanent facility in case of a spill:
• Eyewash Station
• Nitrile and Butyl Rubber Gloves
• Puncture resistant gloves (for handling sharps)
• Chemical resistant coveralls (Tyvek® and other approved PPE)
• Safety Glasses with side shields
• Industrial Wet Wipes
• Granular Absorbent Booms and
Pads
• Full Face Cartridge Respirator
Broom
• Flat Shovel and/or Heavy Duty Steel Dust Pan
• Empty Containers

EVACUATION PROCEDURES
For chemical spills that may require evacuation of the facility, a verbal and air horn alarm will be sounded and all personnel will meet at the designated meeting point per the facility evacuation diagram. The fire department will be immediately summoned should an evacuation be required due to a chemical spill that cannot be contained by onsite personnel. If the nature of the spill involves the potential of hazardous vapors or fumes and presents a possible danger to neighboring businesses, they will also be immediately notified. The evacuation point w ill be at the parking lot inside the fence at the corner of Ruchti Road and Meadow Road. See Attachment C for detail.

For chemical spills at the facility that are not able to be contained by the service technician/driver, the emergency response protocol indicated above will be implemented.

If evacuation is needed due to a fire, the facility has fire extinguishers that may be used.
•If the size and type of fire is deemed to be controllable through the use of the available portable fire extinguishers and the personnel involved feel that they can safely attempt to

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extinguish the fire, then an attempt will be made to use an on-site fire extinguisher.
• If the size and type of fire is deemed to be too large or dangerous to attempt to use a portable fire extinguisher, then the fire department will be summoned.

In either case, it is at the discretion of the on-site personnel to make that determination based on their training and experience. In all cases a verbal alarm will be sounded and the fire department will be called in case the attempt to use the onsite extinguisher fails.

For a fire that requires evacuation of the facility, a verbal and air horn alarm will be sounded and all personnel will meet at the designated meeting point per the facility evacuation diagram. The fire department will be immediately summoned. If the nature of the fire is such that it involves the potential of hazardous vapors or fumes and presents a possible danger to neighboring businesses, they will also be immediately notified and the emergency response protocols in iii(I) above will be implemented.

For fires that are not able to be contained by the service technician/driver, the fire department will be immediately summoned and the emergency response protocol will be implemented.
- The identity and storage location of any materials to be collected that may require special methods for firefighting :.

It depicts storage areas for all classes of hazardous materials stored on-site.

NFPA placards are also posted on the building to aid the fire department with their response.
- The timing and content of training or briefings on safety to be provided to staff and/or volunteers prior to their inv olvement in the waste collection.

This operations plan will be made available at the PHHWCF, offices of WM Curbside, LLC and at any collection event, if and when contracted. This plan shall be used as a reference in training staff, planning and conducting collections of household hazardous waste and other materials. This plan will be maintained for as long as collection operations are planned and for at least one year after: (1) a collection event

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 351
AR001970
occurs, (2) a permanent collection center has closed, or (3) other types of activities conducted under the subchapter cease.

The Emergency Coordinator is the most senior employee onsite at the time of the emergency. The hierarchy of personnel is as follovvs:
, Lead Service Technician, Service Technician, Warehouse Technician. will be required to act as the Emergency Coordinator during the emergency and/or evacuation if they are onsite. The facility operations manager is primarily responsible for the safety of all employees and temporary workers, if there are any onsite at the time of the emergency.

The onsite Emergency Coordinator in charge will be responsible for:
• Making the initial determination as to whether an emergency situation truly exists requiring activation of the Emergency Evacuation Plan. • Coordinating the evacuation of the facility including notification of adjacent property owners/tenants as required.
• Coordinating with incoming emergency response personnel. • Conducting and verifying a head count at the designated assembly location. Be sure to take visitors log during evacuation to be able to account for all persons on site.
• Notifying drivers via cell phone to remain off-site until notified by management to return.
• Notifying them of the emergency.
• Determining if any reporting to governmental agencies is required. • Determining when the "all clear" signal can be given to return to the facility.

If there is a fire, the or onsite emergency coordinator will be responsible for:

Activate the site's notification system (air horns) or verbally warn personnel on-site and call 911 to report the fire. Inform the operator that there is a fire emergency and provide:
• Caller's name and location.
• Location of fire.
• If known, materials involved.
• Whether medical aid is required.

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 352
AR001971
The actual act of rescuing and evacuating injured workers shall only be done by persons trained in that function. Untrained workers attempting a rescue or evacuation could compound injuries or become in need of rescue themselves. Only under extreme circumstances where medical aid cannot reach the worker due to any number of reasons, the worker then may be transported or moved to a safe area where emergency crews can administer medical attention.

Each Service Technician is required to
• Understand and comply with the Emergency Evacuation Plan • Carefully evacuate from the facility and regroup at the pre-determined Assembly Point
• Activate the Alarm if needed
• Know the proper use of the fire extinguishers.
• Knowledge of the location of fire extinguishers, first aid kits, spill kits, emergency alarms and evacuation procedures.
• Assist the Emergency Coordinator as necessary
Warehouse Technician ...
• Understand and comply with the Emergency Evacuation Plan • Carefully evacuate from the facility and regroup at the pre-determined Assembly Point
• Knowledge of the location of fire extinguishers, first aid kits, spill kits, emergency alarms and evacuation procedures.
• Assist the Emergency Coordinator as necessary
The facility will have posted fire emergency procedures and all employees must be familiar with these procedures. These procedures must cover:
• Emergency actions to take in the event of a fire.
• How to sound an alarm.
• Evacuation routes and assembly location.
• Accounting for personnel at the assembly location.
• How and when to use a fire extinguisher.

Each employee is required to know and understand these items.

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 353
AR001972

THE WASTE DISPOSAL PROCESS
The City of Thousand Oaks PHHWCF will be the generator on the outbound manifests of all HHW shipments. Based on the volume history of collected wastes, we are able to come up with an outbound frequency for all types of wastes that suits the facility's needs.

Appointments for hazardous wastes shipments are made in advance for the DTD HHW collection (the average is twice a month on Mondays). For non-hazardous materials, such as latex paint (twice a month); electronic wastes (between once to twice a month); sharps (once a week); pharmaceutical (once a month); and universal wastes such as batteries and lamps (as needed basis). Appointments are made within at least a week the shipment.

The following protocol is followed when setting up any outbound wastes shipments:

1. Any container that is full or almost full will be added to a load list for outbound shipment.

2. The business day before each shipment, the containers are weighed and UHMW and BOLs are generated. All the pertinent information is added on the shipping documents with the City of Thousand Oaks as the shipper/generator of the wastes. A City of Thousand Oaks authorized representative/employee signs the shipping documents on behalf of the City while WM signs on behalf of the transporter.

3. Initial generator copy of the UHWM and a state copy are retained and provided to the city authorized representative. The state copy is mailed to DTSC by the generator. The rest of the UHWM are sent with the hazardous waste shipment to the Part B-Permitted facility or their transfer station. Once WM converted toemanifest, distribution and mailing of manifest copies will not be required anymore. DTSC, generators, transporters and TSDFs will be able to print their own updated copies of the manifests.

4. Note that Bills of Lading documentation are not mailed to the DTSC. However, copies are maintained at the PHHVVCF for future reference.

5. After the shipment, the facility gives the driver the signed UHWM transporter copies of the manifests (if applicable) and BOLs. They are kept for record keeping.

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 354
AR001973

DOCUMENT RETENTION
All documents pertaining to all inbound and outbound shipments including UH\IVM, BOLs, LDRs, waste profiles and labpack inventory sheets are retained for a minimum of three years.

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 355
AR001974
ATTACHMENT ATypical Examples of Acceptable / Non-Acceptable Materials - So. Cal Acceptable Materials*
Pesticides
Insect Sprays
Herbicides
Curbside
Rust Removers
Swimming Pool Chemicals
Wood Preservatives
Used Oil Filters
Batteries - Vehide & Household
Fluorescent Tubes, CFL's
Chlorine Bleach
Drain Openers
Corrosive Chemicals (non-commercial)
Lye
Muriatic Acid
Hobby Chemicals
Lubricants
Used Motor Oil
Unacceptable Materials*
Biological Waste
Radioactive Materials
Smoke Detectors unless approved by WM
Ammunition
Explosives
Commercial Chemicals
Large containers over 5 gallons
Materials improperly packaged for transportation
Appliances
Gas Cylinders over 5 gal120 lbs. unless approved
Unlabeled material
Unknown materials
Tires
Pharmaceuticals

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 356
AR001975
Used Transmission Fluid
Gear Oil
Paint Products
Oil based paint
Latex paint
Spray
Stripper
Paint Thinners
Automotive Chemicals
Waxes
Polishes
aeaners
Carburetor Cleaner
Brake Fluid
Gasoline
Antifreeze
Sharps
Mercury containing instruments/ elemental mercury (limited amounts) Electronics (TVs, computers, cables, etc)
Aerosols
* Acceptable/ non-acceptable materials may vary with individual collection programs

City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 357
AR001976

ATTACHMENT B- PART B PERMITTED FACILITIES

FACILITY AND DISTANCE FROM

TRANSFER THOUSAND OAKS

STATION NAME FACILITY ADDRESS TYPE OF FACILITY (MILES)
Class A Landfill;
CHEMICAL WASTE 35251 Old Skyline Rd, transfer station
MANAGEMENT Kettle man City, CA 93239 (aerosols) 196
CLEAN HARBORS - 1737 E Denni St, Part B Permiited
WILMINGTON, CA W ilmingto n, CA 90744 Transfer Station 65 CLEAN HARBORS - 2247 S Highw ay 71, 1225 (TO BE SHIPPED IN KIMBALL, NE Kimball, NE 69145 Part B Incinerator WILMINGTON, CA) 1774 (TO BE SHIPPED VIA
1007 Vulcan Rd-Haskell, WM-ENVIROSERV TRANSFER
RINECO- AR Benton, AR 72015 Fuel Blender/ Recycler STATION) Universal Waste
Recycler (batteries/ 424 (TO BE SHIPPED VIA WM221 N 48th street, lamps/ Non-PCB ENVIROSERV TRANSFER WM-LAMPTRACKER Phoenix, AZ 85043 ballasts) STATION)
99 (TO BE SHIPPED VIA WM180 West Monte Avenue, ENVIROSERV TRANSFER HAZMATTSDF, INC Rialto, CA 91316 Oil Filters Recycler STATION) 10633 Ruchti Rd, South
WM CURBSIDE, LLC Gate, CA 90280 Battery sorting/taping 60 WM HEALTHCARE 4280 Bandini Blvd, Sharps thermal
SOLUTIONS Vernon, CA 90058 t reatment 54
7230 E Petterson Lane, Electronic Wastes
ERECYCLE OF CA Paramount, CA 90723 Recycler 62
1001 W Kirkwall Rd, 64 (TO BE SHIPPED VIA W M
ACRYLATEX Azusa, CA 91702 Latex Paint Recycler CURBSIDE, LLC)

WORLD OIL
ENVIRONMENTAL 1300 South Santa Fe, Oil and Antifreeze
SERVICES Compton, CA 90221 Recycler PUMPING ONSITE
2000 N Alameda St, Oil and Antifreeze
DEMENNO KERDOON Compton, CA 90222 Recycler 59

AR001977
City of Thousand Oaks - Request for Proposals
Venco Storm Drain Cleanout Operations
Venco Power Sweeping, Inc.
2400 Eastman Ave, Oxnard, CA 93030
(805) 201 -0040
Venco Catch Basin & Drop Inlet Cleaning and Maintenance Venco Power Sweeping, Inc will provide all labor, equipment, materials, and supervision to thoroughly inspect and clean all catch basins and drop inlets in the City according to the frequency and schedule specified by the City. We will follow the routes established by the City via the GIS portal.

We will be cleaning the City of Thousand Oaks with 2 new 2021or 2022 TYMCO 600 CNG fueled sweepers (see attached General Specifications of TYMCO 600 CNG sweepers - Attachment #1 ). These 2 new sweepers will have a useful life of at least 7 years sweeping in the City. Please see delivery guarantee (Attachment #2). We have sufficient back up equipment available as needed at our yard in Oxnard, CA. that can be put into service and operation within one hour of any breakdown. All equipment will meet all local, state, and federal regulations. Our sweepers are equipped with GPS tracking systems that allow us and our customers the ability to track vehicle location, and time spent at each location. Our operators are also equipped with cell phones so they can stay in communication with our staff and can be made available to the City upon request.

TYMCO Model 600 Regenerative Air Street Sweeper with Storm Drain Catch Basin Cleaning Package
All equipment will be made available for inspection to the City staff at any time. Our cleaning equipment shall maintain a clean appearance and have a sign affixed with our Company name, telephone number, F I Alternatives I 358
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 359
and CA number. These sweepers are white with blue manufacturing lettering. All maintenance, service, cleaning, and work will be done at regular 200-hour intervals at our shop in Oxnard, CA.

Recycled and/or potable water will be used while cleaning each catch basin. Venco Power Sweeping, Inc will meet and exceed the standard operating practices for street sweeping.

All our employees are uniformed and meet all existing license and insurance requirements. All inspection and cleaning operators in the City of Thousand Oaks will be well trained and experienced, following company by laws and safety requirements, as well as the requirements of the City contract.

We require our operators to do a pre and post trip inspection of the equipment and keep a daily log. GPS will also be used to establish that catch basins completed.

We will have a full-time inspector/supervisor annually inspecting all 3,622 catch basins and drop inlets. All information collected from these inspections will be reported to the City using their online GIS app. During inspection, if liquid waste other than water is found, we will notify the City immediately. Any catch basin or drop inlet that is observed but not on the City provided list will also be reported. During the inspections we will identify any items which require maintenance and pictures and notes of maintenance needed will be reported to the City.

Cleaning of the 800 annual inlets will be done mostly between May 1st and September 30th using the TYMCO 600 sweepers with attached 8" suction hose. Please see the referenced TYMCO web site for a video demonstration of inlet cleaning using this equipment. We will have other equipment available to clean inlets between October 1st and April 30th as requested by the City. Minor modifications will be made to the sweepers to clean the drain outlet line a minimum of 6 feet from the catch basin /drop inlet. All trash and debris will be cleared from the gutter area a minimum of 2 feet around the opening of the basin/drop inlet. Information gathered during the cleaning including pictures will be reported to the City.

All debris will be handled and reported according the City requirements. Since we do not know the amount of debris in these catch basins and drop inlets, as well as how it is currently handled, we will work with the City staff on how they would like us to dispose and handle this debris. Our costs for debris are not include in our proposal and we will work with the City on the weight and disposal of this debris.

We will perform the inspections and cleaning between the required hours and days listed in the RFP.

Traffic Safety will be handled by our workers and supervisor and as needed with a licensed traffic control company. And supplemental cleaning required by the City will be met within 24 hours. Additional compensation for supplemental cleaning beyond the 800 annual inlets will be at a rate of $200.00 per inlet.

AR001978
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 360
AR001979
ATTACHMENT #1
1 REGENERATIVE AIR SWEEPERS
BOO®~

GENERAL
NI MW lillSPECIFICATIONS II ~
MODEL 600® REGENERATIVE® AIR STREET SWEEPER

CNG AUXILIARY ENGINE / CNG CHASSIS

SWEEPER AUXILIARY ENGINE
Engine ................. KEM/GM Vortec 5700 CNG
Displacement ............................. 350 in' (5.7 L) Power ................ 124 HP@ 2400 RPM (92 kW)
Net torque ...... 284 lb-ft@ 2100 RPM (385 Nm)
Air cleaner .............................................. Heavy duty, w/pre-cleaner, scavenge vacuum hose,
and In-cab air restriction indicator w/gauge.

Oil filter ................................... Spin on, full flow Auxiliary engine fuel rack shared with chassis
CNG fuel rack capacity ....... 60 OGE (227 OLE)
Auxiliary engine shutdown system
Fuel/water separator

BLOWER, RUBBER LINED
Aluminum alloy, high volume, open face turbine
Purpose ................... Creates blast and suction
Bearings ... (2) sealed lifetime lube, anti-friction
Bolt-on housing ...................... Steel w/abraslon resistant, replaceable liner
Drive ........................... Heavy duty power band

DUST SEPARATOR
Type ...... _. ......... Cyclonic, multlpass, centrifugal separation
Size ................................................... 20 x 61 in cylindrical area (508 x 1549 mm)
Located adjacent to blower within hopper
Particulate removal achieved through 61 In
(1549 mm) skimmer slot into skimmer hood
Hinged inspection door opened from hopper
exterior
Abrasion resistant housing w/replaceable wear
resistant liner
HOPPER
Capacity (volumetric) ............... 7.3 yd' (5.6 m' ) Capacity (useable) ...................... 6 yd' (4.6 m') Construction ....................... Welded steel plate with Integral stiffeners
Floor angle .................................................. 22• Dump door opening ........................... 84 x 44 in (2134 x 1118 mm)
Dumping method ......... Hydraulic with raker bar
Dumping height ........................ 36 in (914 mm)

PICK-UP HEAD
Type ............................................ Dual chamber Function ............. Delivers air blast and suction
Width (inside dimension) ........ 87 in (2210 mm)
Std. pick-up head area .......... 261 O In' (1.68 m2)
BAH~ option area .................... 3567 in' (2.3 m') Suspension ................... 4 springs, 2 drag links
Skids .................. DUO SKID• , long-life carbide
Suction hose diameter .............. 14 in (356 mm)
Pressure hose diameter ........... 14 in (356 mm)
Pressure bleeder ........................... Integral for leatnight material pickup
Reverse pick-up head system
GUTTER BROOM, TWIN, Patented
Standard equipment includes floodlights and
parabolic mirrors
Drive ........................................ Constant speed non-reversible hydraulic motor
Adjustment .................................. Adjustable for down pressure, pattern and wear
Down pressure ............................ Automatically adjusts to requirement
Flexibility .......................... All directions integral anti-damage ' swing away" relief valve
Broom .............................. 43 in dia. (1092 mm) steel wire, vertical digger

HYDRAULIC SYSTEM
Operates gutter broom(s), dump and pick-up
head ·
Drive ............. Belt driven from auxiliary engine
Flow rate ............................ 8 GPM (30.3 LPM) Reservoir ... 25 gal (94.6 L) w/80 mesh suction
strainer, sighVtemperature gauge, cooler
Filter ......................................... 3 micron in-line

DUST CONTROL SYSTEM
Water spray nozzles for dust suppression
Pump ................................. Electric diaphragm Reservo!rs ......... Polyethylene 220 gal (833 L),
total minimum
Filter ........................................ 80 mesh in-line Low water shut-off .................... Safety shut-off with audible and visual indicator in cab
Spray nozzles:

Around pick-up head .................................. .4 Gutter brooms (each) .................................. 2 H~Jfa~fii~l~~~:)wfsiorage.a're'a:::::::20·ii'·/6.~)
brooms, auxiliary engine RPM, dust control
water system nozzles, safety lights.

Exterior Components
Dump switch, BlueLogic multiplex module

SAFETY/WARNING DEVICES
Alternating LED rear flashers (2)
Back-up alarm
SAE Class 1/California Title 13 amber beacon
light with limb guard - LED

OPTIONAL EQUIPMENT
AOD water pump w/washdown hose/spray gun
Abrasion protection package
Auto Sweep Interrupt (ASI)
Auxil!ary hand hose 8 in dia. (203 mm)
Auxiliary hand hose hydraulic boom assist
Auxiliary hand hose catch basin cleaning
package
Auxiliary hydraulic system
Broom Assist Pick-up Head (BAH3)
Camera/monitor system
COMDEX (extra water and tool box) 330 gal
(1249 L) total capacity (171 ' WB Autocar
chassis only)
Gutter broom tilt adjuster(s) (left, right, or twin)
Gutter broom variable speed
Gutter broom drop-down
High output water system
Hopper deluge system
Hopper drain system
Linear actuator - pressure bleeder w/gauge (Standard on cabover chassis) Liquid recovery system
Low emissions package (required for South
Coast AOMD Rule 1186)
Magnet, light, standard, or heavy duty
CONTROL SYSTEM Pick-up head curtain lifter
BlueLogic• Control System Pick-up. head deluge
Multiplexed electrical system Includes Shop air purge, dust control system hardware and TYMCO designed software that Spark resistant skids integrates the in-cab controls to the auxiliary Stainless steel options:
engine and all sweeper functions; as well Hopper: as provides intelligent safety features and Hopper weldment on-board diagnostics (OBD) for the auxiliary Dump door
engine and sweeper through the BlueLogic Inspection doors display Raker plate
BlueLogic Display High capacity dust separator
Pedestal mounted touchscreen display Hopper SC(een
provides sweeper and auxiliary engine data to B!ower hou~ing the operator and includes hour meters (trip and High capac!tY dust separator total) for the auxiliary engine, gutter brooms, Hopper drain pick-up head, blower, water pump, and BAH Paint color (other than TYMCO standard white) broom if applicable; sweeper odometer (records
curb. miles swept and sweeping hours), service
reminders, custom reminders, overspeed
warning, low water audible alarm, dust control
Special options are available for your individual
requirements. Contact your local dealer or
TYMCO.
system winterization guide, and OBD. CHASSIS AVAILABLE
Interior Components . . Leaf pressure bleeder control BlueLogic Fre,ghthner M2-112 CNG - 176 In wheelbase display, auxiliary fuse panel, i(luminatea Autocar Xpert CNG • 157 in wheelbase control switches· pick-up head gutter Autocar Xpert CNG - 171 in wheelbase f~litfi:~~61~MD RulP- 11 86 PM, 1and Rule 1186 1 Alternative Fuol Cerllf1cd & ) TYMCO, Inc 2020 All riqhts reserved 6/'?')/?0 w,.vw tyrnco com Tt11s prnduct 1s protrcted by nurnProus U S and lnll'rt1,ilior1,1I P<1tcnls Spec1ftcallons subject lo change w1lhout nol1ce City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services F | Alternatives | 361
AR001980
Attn:

Bill Barrett
President
a. I ~- « quipm c, nt comp a ny MAR CO
Industrial I Municipal Sweepers & Scrubbers
Venco Power Sweeping, Inc
2400 Eastman Ave.

Oxnard, CA 93030
ATTACHMENT #2
September 22, 2020
Regarding your sweeper delive1y timeline question, TYMCO has experienced some delays in receiving the truck chassis and supplier's components due to the COVID-19 pandemic, as have other manufacturers in the industry.

As of today, TYMCO's anticipated delivery times for the Freightliner M2 chassis at 120- 180 days from time of receiving the PO.

We are also unclear given our current COVID situation and the regular flu season approaching what new requirements may affect production.

Please feel free to reach out to me with any questions.

Sincerely,
Greg Bennett
TeITitory Manager
Mar-co Equipment Co.
909-594-9493 X 3 J 4
130 Atlantic Street• Pomona, CA 91768 • (909)594-9493 • FAX (909)594-7436 [email protected] • www.marcoequip.com

CONCLUSION
AR001981
. WAS T E MANAGE MENT
AR001982

CONCLUSION
We're There When You Need Us
G.I. Industries (Waste Management) is your longtime environmental solutions partner. We have provided waste and recycling management services to Thousand Oaks for over 40 years. You are familiar with our company, our team, and our professional approach over the long term, and we would welcome the opportunity to continue to work with you in managing your waste and recycling needs.

We have fulfilled the individual tenets and each requiirement of your RFP and have organized this response to provide our proposal in response to each element outlined.

We believe this to be a significant contract for both Waste Management and Thousand Oaks. As your long-term partner, we are strongly invested in your City and want to be your waste solutions provider of the future. We understand your priorities, the way you work, and what makes your City such a great place. This makes us uniquely qualified to provide tailored services to meet your operational needs and the ever-evolving expectations.

Secondly, we are committed to strengthening our current relationship by continuing to provide highquality, reliable service for the entire term of the Agreement. We have already shown ourselves to be a dependable partner in our current agreement. We have the resources to make needed adjustments, when necessary, to facilitate continued satisfaction for your residents and businesses. Waste Management intends to continue to offer uninterrupted stability backed by innovation, value, and price, and to be an active partner in attaining the City's goals and objectives.

Lastly, continuing a partnership with Waste Management will provide Thousand Oaks with uninterrupted, reliable service delivery for an essential and highly regulated operation. There will be no transition period where costly mistakes and problems are most likely to occur, as our team is intimately familiar with your operations and has developed a strong working partnership with your staff. Our best-in-class transfer stations, landfills, and recycling operations, along with our industry-leading safety and environmental practices, should give you the peace of mind that your waste is being managed in full compliance with all regulatory requirements and standards.

Waste Management is dedicated to being the best environmental solutions partner for the City of Thousand Oaks now and in the future.

Conclusion 1362
City of Thousand Oaks - Request for Proposals
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services G | Appendix | 363
AR001983
. WASTI! MANAOl!Mll!NT

G | APPENDIX
AR001984
~

WASTE MANAGE M ENT
AR001985

GI APPENDIX
We Hold Ourselves Responsible to Do the Right Thing, the Right Way Proposers may provide any additional technical information (i.e. only information specifically related to equipment or services to be provided) that they believe to be applicable to this proposal and indude such information as an appendix. Proposers are discouraged from induding marketing material, education and outreach material or other additional information not related to the equipment or services to be provided.

For decades we have serviced the City of Thousand Oaks and are grateful for your business. Over the years we have partnered with many organizations and businesses and been given the chance to give back to the community many of us call home.

G I Appendix 1364
AR001986
City of Thousand Oaks - Request for Proposals
G.I. Industries' Tax Return~
-
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1365
AR001987
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1366
AR001988
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 367
AR001989
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1368
AR001990
City of Thousand Oaks - Request for Proposals
F9.00.01 US1120P5
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1369
AR001991
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 370
AR001992
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1371
AR001993
City of Thousand Oaks - Request for Proposals
F9.00.01 US1125A1
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 372
AR001994
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 373
AR001995
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1374
AR001996
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1375
AR001997
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 376
AR001998
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 377
AR001999
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 378
AR002000
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 379
AR002001
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1380
AR002002
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1381
AR002003
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1382
AR002004
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1383
AR002005
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1384
AR002006
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1385
AR002007
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1386
AR002008
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix I 387
AR002009
City of Thousand Oaks - Request for Proposals
Confidential -Business Proprietary Information - Not a Public Record - Not to be Disclosed to Public G I Appendix 1388
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Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services G | Appendix | 468
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lllllllllllllllllllllllllllllllllllllllllllllllllflllllllllllllllllllllll/lllllllllllllllllllllJlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll/lllflllllllll/lllllllllllllllllllllllllllllllllllJIIIIIIIIIIIIIIII A 40 Year Partnership
WM is TOAKS's Reliable, Innovative Partner
Historic Photo
circa 1960
Continuing Together

the path to a beh tƒa
October 15, 2020
Proposal to Provide
Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services
Current Photo
March 2020
AR002090
ial,
II
October 15, 2020
Current Photo
circa 1900
City of
Thousand
City of Thousand Oaks • Section A: Summary and Commitment • Page 1

Section A: Summary and Commitment
A.1 Cover Letter
October 15, 2020
Honorable Mayor and Council Members:

E.J. Harrison & Sons, Inc. (“Harrison”) is pleased to submit this Proposal to the City of Thousand Oaks for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services.

Harrison is a family-owned and operated company that has remained at the forefront of materials management in Ventura County. Never settling for the status quo, we have invested in organics processing through our partner Agromin since well before state law mandated it. At Gold Coast Recycling we adjusted our operations and financed new technologies to maintain our recycling diversion, when others settled for disposal after China Sword changed recycling markets dramatically. In fact, our diversion rates at Gold Coast Recycling have increased during this time, while the vast majority of the state faced falling recovery rates.

We have nearly 90 years’ experience in integrated solid waste services represented by our founders, E.J. and Myra Harrison, and the three generations of family members who are still involved in the day-to-day operations of our company. Our commitment to the success of the county is very personal to us; we understand that the level of quality service and dedication we can provide only comes from a true partnership with the community.

Standing behind our motto of “Service is Everything” in conjunction with our dedicated, reliable and local staff, Harrison delivers superior customer service and, with our broad experience in recycling, we will attain the diversion requirements set by law and expect full compliance by working with our strategic partners. This partnership manages our service areas, depending on geographic location, under one or more of the following corporations: E.J. Harrison & Sons, Newbury Disposal, Santa Clara Valley Disposal, Gold Coast Recycling & Transfer Station, and/or Agromin. Providing extensive expertise in the collection and processing of waste and recyclables, Harrison currently serves the cities of Thousand Oaks, Ventura, Camarillo, Fillmore, Ojai, Carpinteria and the County of Ventura.

We believe the enclosed proposal presents a solid demonstration of the vast operational experience of Harrison with regard to the management of solid waste, the recovery of recyclable materials and the success in developing solutions for the handling of various waste streams.

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City of Thousand Oaks • Section A: Summary and Commitment • Page 2

Harrison has been collecting green materials since the 1990’s and has undertaken successful food waste pilot programs.

We would like to highlight the following items from our proposal:

Compliance with all recycling and clean air legislation, including SB 1383, but not limited to, AB 939, AB 32, AB 341, AB 818, AB 876, AB 1826;
o This includes exceeding the franchise diversion requirements set forth in the contract including a 64% diversion rate and an estimated 77% jurisdictional diversion rate by 2025
An 9.5% reduction from the current standard bundled cart rate for Residential customers.

The expansion of collection programs across the City has offered an opportunity for Harrison to capture greater efficiencies as compared to the previous operations under Newbury Disposal. We are pleased to pass these efficiencies onto our customers by offering a reduced base rate for collection services. Harrison offers a standard bundled cart rate, with all option services included, for $36.73; These base services include one free cart cleaning per year, per cart, in addition to food scrap pails for our residential customers, included in the base price; A 5% reduction on commercial rates for years 1 through 3 as an option for City consideration to provide a COVID relief program. Harrison would like to provide the opportunity to assist commercial customers in their recovery from the economic shutdowns. Our base rates for commercial businesses and MFD customers are highly competitive for the region and include high levels of customer support and training.

All local recyclable and organic processing, customer service and dispatch locations, supporting local jobs, reducing traffic impacts and enhancing the local economy. Upon completion of Limoneira, expected by beginning of Year 3 of the franchise contract, this will include 100% composting and management of organics within the County of Ventura; The continued use of 100% renewable fuels in all of our collection and transfer vehicles.

Collection trucks will use Renewable Compressed Natural Gas (RNG) with near-zero NOx engines and transfer vehicles will use renewable diesel; Best in class collections and customer service software including Mobile-Pak and 3rd Eye Cameras, throughout our collection fleet for added safety, compliance and service to our customers;
Exemplary subcontractors including SCS Engineers, to lead all technical assistance and education and outreach activities. This includes a substantial investment in outreach and education services through the transition period of the contract. Clean Harbors, is our trusted partner in management of special and HHW materials; and Venco, who currently operates in Thousand Oaks, will perform all street-sweeping and storm drain cleanout activities utilizing all new vehicles;
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City of Thousand Oaks • Section A: Summary and Commitment • Page 3

A commitment of providing $25,000 per year to directly support edible food infrastructure through local partners, for example Food Share and Spirit of Santa Paula, which have existing relationships with Harrison
No exceptions taken to the proposed franchise agreement. Harrison believes franchise arrangements represent partnerships with the City where it is our expectation to meet all of the City’s needs from day one.

The photograph on the cover of our proposal represents our unique perspective of the Conejo Valley and the City of Thousand Oaks. We have shown our commitment as a community partner through the investments we have made to serve, protect and improve our environment – for ourselves and for generations to come. We have grown with the community and we live to perpetuate the heritage of this beautiful place we all call home. This is the vision you can only find in a local company, that cares deeply for promoting the local economy through its investments in its in-county facilities.

We have enhanced the content of our proposal by creating a proposal-specific website that can be found at www.continuingtogether.com. The site provides the city with an opportunity to find information on our proposal that is more suitable to a web-based platform, such as additional information on facilities and vendors. Additionally, company videos have been provided, including vehicle camera video that allows us to identify overloaded containers and container contamination.

We have carefully and thoroughly read and understand the City of Thousand Oaks Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services, dated July 16, 2020, including exhibits and all addenda, and have completed the necessary due diligence required to, if selected, enter into a franchise agreement with the City of Thousand Oaks. This includes the acknowledgement of Harrison’s obligation to pay the City of Thousand Oaks a one-time remittance not to exceed one hundred and fifty thousand dollars ($150,000) within thirty (30) days after the franchise agreement is fully executed. Further, Harrison will not receive any additional compensation that is not outlined in the submittal material(s). The included proposal, including rates and services, is valid for a period of two hundred (200) days from the date of submittal.

Harrison will comply with Chapter 4.5, Sections 1070 through 1076 of the California Labor Code, including retaining any applicable employees for not less than ninety (90) days, if selected.

It is noted that the Board of Directors of Harrison has authorized the signatory herein to respond and bind Harrison to all aspects of the City of Thousand Oaks Request for Proposal and Franchise Agreement.

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City of Thousand Oaks • Section A: Summary and Commitment • Page 4

With our extensive knowledge of diversion opportunities and our experience in operating within multiple jurisdictions throughout Ventura County, we are confident we will exceed all requirements in the Request for Proposal and we look forward to continuing our partnership with the City of Thousand Oaks.

The following individuals are duly authorized to make representations for the proposer.

Ralph E. Harrison, President [email protected]
Daniel Harrison, Contract Manager [email protected]
Lynn R. Harrison, General Manager [email protected]
Sincerely,
E.J. Harrison & Sons, Inc.

Ralph E. Harrison
President
P.O. Box 4009
Ventura, California 93007
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City of Thousand Oaks • Section A: Summary and Commitment • Page 5

A.2 Executive Summary
Our Pledge to Thousand Oaks – Quality Service, Innovation, Transparency and Value.

E.J. Harrison & Sons, Inc. (“Harrison”) has
been privileged to serve Newbury Park for
more than 45 years. The City of Thousand
Oaks is a part of Harrison’s community,
where we live, work and play. Our
operational base, with more than 225
employees, is in nearby Ventura. We pledge
that, with Harrison, you will have a partner
with an outstanding track record providing
superior services, local investment, and
progressive waste management programs
that have helped our area reach its
sustainability goals. Expanding our existing
partnership under this new contract with Harrison, residents and businesses will continue to enjoy outstanding service, sustained community commitment and transparent, proactive contract management, all at a competitive value. We pledge to provide all services solely with local resources.

Our Proposal Highlights
Harrison is uniquely positioned to assist Thousand Oaks in meeting all future regulations, while ensuring rates are affordable for the community and the City has reliable processing locations for its materials that create diversion and help support the County of Ventura. Harrison is proud to offer the City:

Compliance with all recycling and clean air legislation, including but not limited to, SB 1383, AB 939, AB 32, AB 341, AB 818, AB 876, AB 1826;
o This includes exceeding the franchise diversion requirements set forth in the contract including a 64% diversion rate and an estimated 77% jurisdictional diversion rate by 2025
An 9.5% reduction from the current standard bundled cart rate for Residential customers.

The expansion of collection programs across the City has offered an opportunity for Harrison to capture greater efficiencies as compared to the previous operations under Newbury Disposal. We are pleased to pass these efficiencies onto our customers by offering a reduced base rate for collection services. Harrison offers a standard bundled cart rate, with all option services included, for $36.73; These base services include one free cart cleaning per year, per cart, in addition to food scrap pails for our residential customers, included in the base price; AR002095
The Newbury Park Operations team
City of Thousand Oaks • Section A: Summary and Commitment • Page 6

A 5% reduction on commercial rates for years 1 through 3 as an option for City consideration to provide a COVID relief program. Harrison would like to provide the opportunity to assist commercial customers in their recovery from the economic shutdowns. Our base rates for commercial businesses and MFD customers are highly competitive for the region and include high levels of customer support and training.

All local recyclable and organic processing, customer service and dispatch locations, supporting local jobs, reducing traffic impacts and enhancing the local economy. Upon completion of Limoneira, expected by beginning of Year 3 of the franchise contract, this will include 100% composting and management of organics within the County of Ventura; The continued use of 100% renewable fuels in all of our collection and transfer vehicles.

Collection trucks will use Renewable Compressed Natural Gas (RNG) with near-zero NOx engines and transfer vehicles will use renewable diesel; Best in-class collections and customer service software including Mobile-Pak and 3rd Eye Cameras, throughout our collection fleet for added safety, compliance and service to our customers;
Exemplary subcontractors including SCS Engineers, to lead all technical assistance and education and outreach activities. This includes a substantial investment in outreach and education services through the transition period of the contract. Clean Harbors, is our trusted partner in management of special and HHW materials; and Venco, which currently operates in Thousand Oaks, will perform all street-sweeping and storm drain cleanout activities utilizing all new vehicles;
A commitment of providing $25,000 per year to directly support edible food infrastructure through local partners, for example Food Share and Spirit of Santa Paula, which have existing relationships with Harrison
No exceptions taken to the proposed franchise agreement. Harrison believes franchise arrangements represent partnerships with the City where it is our expectation to meet all of the City’s needs from day one.

Our Qualifications to Service Thousand Oaks
We pledge to employ the same level of effective,
efficient, and reliable collection and program
management that we use in every community
we serve. Our core belief that “Service is
Everything’’ has been etched into our operation
since our inception in 1932 and has resulted in
long-standing franchise operations throughout
Ventura County.

Harrison has the equipment, historic knowledge, and customer relationships to ensure collection services never skip a beat. As an incumbent service provider, we will focus our attention on AR002096
Newbury Residents Have Come
to Expect Quality Service
In 2019 there were more than 187 million
residential services delivered with a success
rate of 99.95% with uninterrupted service.

City of Thousand Oaks • Section A: Summary and Commitment • Page 7

implementing the selected collection alternative(s), service enhancements, and associated education and outreach efforts. We will engage customers through convenient channels including in-person site visits and community meetings. Combining face-to-face outreach and direct mail with social and local media, we will ensure community members understand and benefit from the new contract services. Our letters of support, provided in Section B.3 speak to our qualifications, the commitment to quality service and partnership with our community.

A Thoughtful Approach to Transition of Services
Using our extensive collection experience, Harrison commits to provide a thoughtful approach to transitioning services that will focus on:

Comprehensive Planning
Collaboration with the City and
Previous Hauler
Dedicated Resource Investments
Effective and Accurate Communication
Timely and Informative Public Outreach
and Education
Thoughtful and Expedient Problem
Resolution
Harrison will ensure all equipment will be procured and arrive in a timely manner to initiate services and include a minimum of 3 months of dedicated outreach campaigns to introduce customers to the new service programs. Container rollouts will be completed efficiently, starting January 1, 2022, where all collection containers will be emptied, collected and replaced with new compliance containers. With the City’s approval all of Newbury’s existing customers could transition to new containers ahead of the service start date.

Our Collection Program – An Overview
Our philosophy includes more than providing Thousand Oaks the services outlined in the contract. We take great pride in collaborating to support the three tenets of progressive solid waste management: service, community, and environment. We connect with the community through outreach and education, sponsorships, and in-kind donations, as well as broad-based support of civic and nonprofit organizations. And we connect with meticulous detail in partnership for regulatory compliance. For us, transparency means that everything is on the table for open and honest communication. We demand dialogue that will keep the city, the community, and our team on the same page for seamless implementation of the contract objectives.

Service that Moves the Needle
We provide a comprehensive menu of services to all community members to help them do the right thing when it comes to responsible waste management. We collaborate with our strategic AR002097
The transition plan will
begin immediately after the
contract is executed and
includes guarantees from all
vendors that equipment will be
delivered on time.

City of Thousand Oaks • Section A: Summary and Commitment • Page 8

service partners, where major investments have been placed into technical assistance through SCS, to maximize all diversion opportunities for the City. We commit to nurturing the development of self-reliant programs. We are accessible and ensure all customers can get their questions answered quickly; whether by phone, computer, or visit, we offer a comprehensive customer service experience. Our Ventura Customer Service Center takes calls from 7 a.m. to 5 p.m. weekdays and 6 a.m. to 1 p.m. Saturdays. Or customers can visit us online at our city designated website to learn more about their city’s service offerings and to sign up for services.

In addition, if the City chooses, Harrison will provide a local In-City location– a Working Together Customer Service and Education Center- that would allow community members to engage with local Harrison staff on service questions more readily. This facility also would accept bulky items and can serve as a location to pick-up free compost and mulch for residents.

Community Commitment
We provide local solutions through local facilities that will be an economic benefit to Thousand Oaks and surrounding Ventura County. This approach preserves local jobs and keeps local dollars in the community. Harrison will reduce emissions by using these facilities for its collected wastes – with all the destination facilities located within 25 miles of Thousand Oaks. The Agromin Limoneira Compost Facility, now in the EIR phase of the permit process, also will use organics to create renewable energy, providing a great benefit to Ventura County. All facilities improve the efficiency of Harrison’s operations as well as the quality of local life and health. Additionally, the creation of compost and soil amendments that will be used locally creates opportunities to promote soil health, reduce water consumption and sequester carbon dioxide, promoting more sustainable agriculture and landscaping practices locally and throughout the region.

Environmental Stewardship
We provide programs, systems and equipment that do more than comply with regulations; they would allow Thousand Oaks to showcase its commitment to protecting and improving the environment. Since our recycling efforts began in the mid-1980s, our programs have never landfilled any recyclable materials due to operational hardship. This record extends through the recent history of a challenged world recycling market and a worldwide pandemic.

We have many years’ experience with Source Separated Organics (SSO). In 2012, we voluntarily embarked on a pilot commercial SSO food scraps program. Today we maintain a few hundred customers in the area. In 2019, we diverted more than 2,400 tons of commercial food material from the landfill. The limitation for expansion of a food scrap program is based on the lack of processing facilities. All of our commercial customers in the county are in compliance with AB 341 and AB 1826. However, organic material recycling cannot be fully realized until processing facilities are available. See Section D.2.iv for our facility development plans.

AR002098
City of Thousand Oaks • Section A: Summary and Commitment • Page 9

We are serious about protecting and improving our environment. For more than 20 years, we have embraced the benefits of using alternative fuels. We own and operate a liquefied natural gas station, a compressed natural gas (CNG) station and now a renewable diesel fuel station.

These facilities allow our entire fleet to run on 100% renewable fuel. With the CNG platform, the collection vehicles are able to harness the Cummins Westport ISX12N 400 hp natural gas engine, which has been demonstrated to meet and exceed the California Air Resources Board’s optional low nitrous oxide standard of 0.02 g/bhp-hr and is considered Near-Zero (NZ) on nitrous oxide (NOx) emissions. Plus, the fleet’s CNG collection vehicles can use renewable natural gas (RNG) as a carbon-negative fuel. Harrison proposes to use its CNG fleet with RNG and NZ NOx engines to service the Thousand Oaks community with a substantially lower carbon footprint than a service provider using diesel fuel. The transfer trucks will utilize drop-in renewable diesel in their long-haul fleet. Each year, Harrison plans to use 585,000 diesel gallon equivalents (dge) of RNG and 65,000 gallons of renewable diesel. Another company using the same amount of CNG instead of RNG and using diesel instead of renewable diesel would emit 6,470 metric tons of carbon dioxide each year more than Harrison’s.

E.J. Harrison & Sons has committed to voluntarily estimate its greenhouse gas (GHG) emissions annually through The Climate Registry, starting with base year 2008 and continuing to the most recent calendar year, 2019. All previous emission years (2008-2018) have been successfully verified. By reporting annually, the company
is able to understand the GHG impacts from
its activities, and how those impacts can be
avoided through recycling and composting.

The Net-Zero GHG Equation means that
operational emissions minus avoided
emissions is equal to zero. In 2019, we fully
offset our direct GHG emissions 14 times –
Well Beyond Net-Zero GHG!
In addition to clean-air programs, we have committed to clean-water systems at all our facilities including our strategic partners. In 2010 and well in advance of new regulations, we collaborated with several nongovernmental organizations and the Regional Water Board to design and install comprehensive advanced water treatment systems, which included treatment trains of filtration and disinfection, for regulatory compliance for stormwater runoff from the Industrial General Permit. Our facilities have maintained compliance with the IGP since the early 1990s.

Our Approach to Compliance
We support all efforts to minimize contamination in the waste stream and maximize diversion for regulatory compliance. Tagging and taking photos of what is being placed in containers and communicating with customers about the proper way to recycle material is a standardized part AR002099
City of Thousand Oaks • Section A: Summary and Commitment • Page 10

of our work. Our vehicle camera systems use artificial intelligence to help identify contamination at the point of service. If it recognizes contamination, automatic communication with our back office is generated for further processing. It is a team effort, starting with the driver and continuing to dispatch, operations, and public education. Together, we work with our customers to ensure the material being recycled contains minimal contamination. Whatever the situation, we are set up for proactive management.

We support building upon and improving the foundational partnership we have established with Thousand Oaks – a foundation built on
transparency, trust, open, responsive, and
proactive communication. Our team overseeing
this contract will ensure that Thousand Oaks staff
feel supported by their service provider and know
we are here to help. The City of Thousand Oaks
is served by a multidisciplinary team of
knowledgeable professionals from throughout
our organization – operations, contract
compliance, public education, customer service
and billing. Our team puts the customer first. We
are at the ready to provide safe and efficient collection services, solve customer service issues, tackle diversion challenges, and openly communicate new ideas. We are problem solvers who strive to provide innovative and responsive solutions and to ensure that Thousand Oaks residents, businesses and city staff receive attentive, personalized, and prompt service.

We value our customers and understand fully that without their cooperation and full understanding of recycling, we cannot get the job done. Partnership with our customers through advanced education, communication and service is vital to our success. Together, we can continue to enrich and protect our natural resources so that we can all thrive in the beautiful places where we live, work and play.

We are honored to serve the community we love
AR002100
3rd Eye - Technology that Enhances Safety
and Load Checking Opportunities
City of Thousand Oaks • Section A: Summary and Commitment • Page 11

A.2.1 Our Vision
Our passion revolves around our commitments which are nurtured by our values. In the humblest terms, our values come down to this: Service is Everything. This idea sets the standard for our fundamental beliefs and guides our daily decisions.

The icon below represents the value we bring to the City of Thousand Oaks as the first, city-wide solid waste collection provider.

The revolving structure of our performance paradigm is the foundation of our core values. This simple concept is paramount to our commitment to succeed with integrity.

We value the importance of service. The solid waste industry is known to be in a constant state of evolution. We pride ourselves in being adaptable to change that allows us to be a provider that offers services to keep up with regulatory compliance.

We value our customers. We embrace the understanding that without our customers we cannot enjoy our passion of providing services. They are the focal point of all that we do.

We value our environment. We are all responsible stewards to protect our precious natural resources so that we can continue to thrive in the beautiful places we live, work, and play.

We provide community-based, integrated solid waste management services that are progressive and innovative in creating sustainable environmental programs at a competitive value.

AR002101
City of Thousand Oaks • Section A: Summary and Commitment • Page 12 A.3 Performance Bond Commitment Letter
Please find the Letter of Intent from Liberty Mutual Surety providing the Letter of Bondability as required by the Request for Proposals, which demonstrates Harrison ability to furnish the required $2,000,000 Performance Bond.

AR002102
~Libertx \:P Mutual.

September 14th, 2020
To Whom It May Concern
Re: E. J. Harrison & Sons, Inc.

Letter ,of Bondability
Dear Sirs,
Liberty Mutual Surety
790 The City Drive
South, Suite 200
Orange, CA 92868
(p) 714.450.1245
The Ohio Casualty Insurance Companl', a Liberty Mutual Insurance Company (''Llhercy"), is proud to be handling the surety bonding needs of E. J. Harrison & Sons, Inc .. We have established a surety line ofSX4,000,000 for single projects and $10,000,000 in aggregate bonded backlog foe this contcactor. Please note that this is a working line of credit and not an indication of the maJcimum limits that we would consider. The Surety Company bas reviewed and understands the requirements of this RFP and intends to issue a Performance Bond as security for performance of the Proposer's obligations under the Franchise Agreement with the City The Ohio Casualty Insurance Company is rated A (Excellent) with a financial size of XV ($2 Billion or Greater) by AM Best.

Please be aware that the execution of payment and performance bonds b y liberty is subject to the positive review of all standard underwriting considerations at the time of the request and satisfactory review of any contcacts, terms, con<litions, specifications, bond forms, and owner financing tendered to the principal and the surety at the time of award.

Additionally, the issuance of bonds is a matter between the surety and the principal. If for any reason u•e do not issue bonds on an awarded project, no third party liability is assumed by the surety company, the principal, or their agent. In no way docs this letter replace or constitute a bid bond and is for informational purposes only. As such, this letter is not contractually binding.

If you have any questions, or require additional information, please do not hesitate to contact the undersigned.

Sincerely,
The Ohio Casualty Insurance C,'~'PP"AY
~ ~
• , ., l \l ., .
:-,. \ \. I • _._, '. ~. ---e::::::::---~----- ' ,.· ... ,,.,-.. , ----:::::::,.--.... - ~ ·"" .. _... .

Mike Mclsbenker ._'' I.

Attorney-in-Fact
805-585-6115
?\fombc::r of Liberty Muwat Group
City of Thousand Oaks • Section A: Summary and Commitment • Page 13 AR002103

CALIFORNIA ALL-PURPOSE ACKNOWLEDGEMENT
"A Notary Public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. •
State of: California
County of Ventura
On 9/14/2020 before me, Joni M. Boole. Notary Public,
personally appeared Mike Melshenker
who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies) and that by his/her/their signature(s) on the instrument the person(s). or the entity upon behalf of which the person(s) acted, executed the instrument.

I Certify under PENAL TY OF PERJURY under the laws of The State of California that the foregoing paragraph is true and correct.

JONI M. BOOLE 1
COMM . #2240073 2 Notary Public - California ll
Ventura County ~
M Comm. Ex ires A r. 27, 2022
WITNESS my hand and official seal.

OPTIONAL
Though the data below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent reattachment of this form.

CAPACITY CLAIMED BY SIGNER

INDIVIDUAL

CORPORATE OFFICER

TITLES(S)

PAR NERS LIM TED

GENERAL
18JA TTORNEY-IN-FACT

O TRUSTEE(S)

GUARDIAN CONS RVATOR
OTHER
SIGNER IS REPRESENTING:

NAME OF PERSON(S) OR ENTITY(IES)

DESCRIPTION OF ATTACHED DOCUMENT

TITLE OR TYPE OF DOCUMENT

NUMBER OF PAGES

DATE OF DOCUMENT

SIGNER(S) OTHER THAN NAMED ABOVE
City of Thousand Oaks • Section A: Summary and Commitment • Page 14 AR002104
~Libertx
~ Mutual. SURETY
This Powe< of Attorney limils the act, of those named llartln, and they hove no authorffy to bind the Company except In the 011nncr end to Ille extent herein stoled.

Liberty Mutual Insurance Company
The Ohio Casualty Insurance Company
West American Insurance Company

POWER OF ATTORNEY
Ce<tficate No: 820411 S-988536
KNOWN ALL PERSONS BY THESE PRESENTS: Thal The Olio casually lnsmince Company is a corpo,alion duly o,gan~ad under Iha laws of the stete ol New HM\!)shira, lhal Liberty t.4utuol Insurance Company ~ a corp0111ion cl.rly o,gmed undef Iha laws of Iha Slat• ol Mossact.,setts, and We,t American Insurance Company is a ccrporatlon dufy Of118n2od under the laws of Iha State al Indiana (horllll c:oleotlvely called lhe 'CompMies1, pulSUMt to and by eulho<ity herein sot bth, dolls hBnlby name, a>ns!Jlrte and appclnL Donna Ona:

Joni Boole; Joshua Bedgood; Kip Keller; Mike Melshenkcr; Shaun Kelly; Sherrie H. Oft'dcnkamp; Su.cy Maldortado elof lhe cilyol VcnlUnl state ol CA each lnd,'1du811)'flhe<abe moratlan one n,med, ils we and lawful al1omey-in-18ct Jo make, of
execute
lhese
,
presents
...,, ackncMledge
and shal
and
be as
deliw!r
linding , b"
upon
and on
lie
its
Gompanies
behal1 es surety
es ff lhey
Md as
llav8
its act
been
and
duly
deed
signed
, any
by
and
the
al
pre,idenJ
undertafrgs
and
, bonds,
-ed
rOOO!Jlby Iha secremry and - SU'ely cbligations, in ~
of lhe Companies in 11w""" proper
-·IN WITNESS ·WHEREOF, tills f'c111e< ol Allorney has been tubsaibed by an authorized officer or olfic:lal ol Iha Compan;o, and the corporote - of Iha Companies llav8 been affixed lherelD lh~ ___Q!!!_ day of AUJ,'IISt , 2020 .

Llleny Mutual murance Company
The Ohio Casually Insurance Company
West American Insurance Company
i By:~7 '0 "'
ffi ~o.-vid- . -1,1.-c~.,.-ey-__ As_sistlrl., , "-1~Secr-e1a_rr ________ , ~ i;; State ol PE~'NSYLVANIA 51 c fi :::, Counly of MONTGOMERY ~ - !!l On lhis 12th day of A~ , 2020 before rre persooaly appeared David M. Carey, woo actmowlodged MnSolf to be the Assrslant Secretary of l.iberly Mrtual lnsum,ce ~ ::m COmpany, The Ohio Cosualy COmpany, and West American lnturance Company, and th81 he, as such, being author2ad so to do, axocuta lhe foregc,ng lnsbl.ment fer Iha pllpCl!&S ~ Vl 2l .:'. lh"""' contained by signing on beha.1 ol the corpo,ations by himsoff as a cl.rty aulhorizsd oflaJ<. >-~ ~~ IN WITNESS WHEREOF, I have """""1Josubscribed mynome and affixed my notarial seal atl<ilg o/Prussi~ Pennsylvania, on lheday and year liralaboYe writlen. E c- oO ~ ~ ~t- P.-eJ". COMMONWEAlfflOl'~NNSYLVANtA ;z~
cii~ far• ...,{'-v _,.,.... /) -l-1I 'o"g
g .s e ~-OI' _ia_ MyCcmmNk>nEqikwMardl2.l.202:t ~:n~~~ By: ~ C.-,a-=--c.ti..-c~'-..--,-,------------l' E O CG ~gl ~~~ ~~ g' ~ This Power of Altomey is made and executed pur11Jant to and by aulloriJy ol lhe following By-laws and AJJhorizaoons of The Ohio casuelly lns<1er,ce Company, Libe<Jy Mulual = ~ ~ .£ Insurance Company, and Wost American Insurance Company whicll resolutions are naw in tJI flxce and eflecl readng as folows: 0 a; ~ i ARTICLE IV -OFFICERS: Section 12. Powe<of A!lomey. . ~¾ .f? ~ Any oflc:er "' ct,,. official ol lhe Corixxation authorized fcr that purpooe in ..,;tr,g by Iha Chaim1an or Iha PresklenL and subject to such limi1alion es lhe Cl\airman o, lhe 'jij .c ;g President may pro,aibe, shel appont such atbneys-in-facl. as may be """"''"'Y to act in behalf ol tho CorJxxabon to make, exea.te, seal, ed<nowtedga and detiYer es surely > ~ g? ~ any and al ~s. bonds. rea,gnizancos and other surety obl~ations. SUOh attomeys-i>-facl, sulJjecl to lhe imitslons set fath in lheu respeclive pcwe<5 ol -.&y, shal ~"' 0 t: have h.t power to bind Iha Corporaoon by their $1gnaiule and execution of er,y such lnstllJmer,Ja er,d to atJach lherBlo Iha seal of Iha CorJxxalion. When so oxeculed, such E ~ z G instruments shal be as bindir9 as tt signed by lhe President and attested to by Iha Sacrelary, Any powe< or aulhonty granted lo "'1 represantatw. or atlorney-in-fact unclw lhe ,,: :;l prowsions of Jhis article may berevol<ed al anytime by the Board, lie C/Jainnan, the Presidel\to,bylheolbrorolficersi,anting such power or authority. 50 ARTICLE XIII - Execution of Contracts: Section 5. Surety, 11<11ds and lMderlaldngs. ~ 19 Any o/icef ol lhe COmpany authorized for lhat purpose in writing by Iha chairman or lhe presideot. and s,qect to such limblions as lhe chaiman Of Iha pr-may prescribe, 1- ~ shal appofrt such attomeys-!n•facl. as may be necessary II) IICt in behalf ol lhe Company ID make, exearte. seal. acl<nowfedge and Jfativs as uoty MY and d 111dertau,g~ bonds, rOOO!Jl~nces and other surety obf',gations. Such atlome)'Hl-facl subject Jo Iha lmitatioos set forth in lhei" respeclve l)()WllfS of atlomey, shall have ful powe< Jo bold lhe Company by their gjgnatura and execution of ony such mm,ments and to •ttach lher.., lhe seal of Iha Company. V.llen so exerutad such inslrumeots r;hafl be as binding as if signed by lhe president and 811ested by lhe secretary'
Certificate ol Designation - The Prosidanl of lhe Company, 111:ting i>Jrsu,nt to Iha Bylaws ol Jhe Company, autlmzos Da,id M. C.ey, Asslslant Seaelary to appoilt such at!omeys-lntact as may be MceS$11,Y to act on behalf ol Iha Company to make, exea,te, seal, acl<nowledge and deliver as SU'ely any and alt undef1aiJJngs, bonds, recognizances and olhef surety otigations.

Authoriution - By unanimous consent of lhe Company's BoJ.-d ol o-., the Company consents that tacslmle or mechanlcal1y raprocl.rced signaluro ol any asslslant secrelary of Iha Company, •tJereve, appeamg upon a certified copy of any po«e< of attorney issued by Iha Company In connection wilh surety bonds, shal be ,aid and binding upon the Company with lhe same fon:e and eflcct as lhough manually aff,xed.

I, Ranee C. Uewmlyn, Iha unders~ned, Assistant Secretary, The OtiQ Cii•~~ ·l~ff/U Company, Liberty Mutual lnsuranoa Company, and West Ame<fean Insurance Company do he<eby oertily lhat lhe origil•I po«e< ol oltomey of which Iha f0fe9\li~~'.,ul, ~ aril cum<i!•copy ol lhe Power of Altaney executed by said Companies, is in ful fo«:e and effect and has not been r8"0kod. , · •. :-. • ; , .. ,,' :' , l .. •. • . ··.; IN TESTIMONY WHEREOF, I havohoreu11ose1 my hand and.'fixed ~1ieals of said ~.,.:~Is~ day of September , 2020 .

By:~~
Ranee.i.ieweiiyn, Assistant Seaetary
LMS-12a73 LMIC OCIC WMC MlAI Co_t2/19
City of Thousand Oaks • Section A: Summary and Commitment • Page 15 A.4 Signed Copies of Addenda
Harrison has read and reviewed all provided Addenda, which have been dated, signed and included in Appendix G.

These addenda include:

Addendum 1 – Dated August 17, 2020
Addendum 2 – Dated August 27, 2020
Addendum 3 – Dated September 11, 2020
Addendum 4 – Dated September 28, 2020
Addendum 5 – Dated October 7, 2020
Harrison acknowledges receipt and review of all addenda listed above, which have been dated and signed in Appendix G.

Ralph E. Harrison
President
AR002105
City of Thousand Oaks • Section A: Summary and Commitment • Page 16

A.5 Proposal Table of Contents
Section A: Summary and Commitment............................................................................................................ 1 A.1 Cover Letter.............................................................................................................................................. 1 A.2 Executive Summary............................................................................................................................... 5 A.2.1 Our Vision ............................................................................................................................................. 11 A.3 Performance Bond Commitment Letter ...................................................................................... 12 A.4 Signed Copies of Addenda .............................................................................................................. 15 A.5 Proposal Table of Contents.............................................................................................................. 16 Section B: Qualifications ..................................................................................................................................... 19 A Brief History of E.J. Harrison & Sons, Inc. ......................................................................................... 19 Our Future ...................................................................................................................................................... 20 B.1 Key Personnel .............................................................................................................................................. 23 B.1.i Key Personnel Resumes..................................................................................................................... 24 B.2 Staff Responsibilities ........................................................................................................................... 30 B.3 References ............................................................................................................................................. 33 B.4 Litigation and Violation History ............................................................................................................ 50 B.4.i Settlements, Arbitrations, Ligations Civil and Criminal Actions ........................................... 50 B.4.ii Current or Threatened Legal Actions .......................................................................................... 50 B.4.iii Notice of Violations and Enforcement Actions ....................................................................... 50 B.4.iv Franchise, Permits, Entitlements and Business Licenses....................................................... 50 B.4.v Liquidated Damages, Administrative Fines ............................................................................... 50 B.4.vi Performance Bond Claims, Contractual Defaults ................................................................... 50 Section C: Statement of Financial Qualifications ........................................................................................ 51 C.1 Written Statement ............................................................................................................................... 51 C.2 Letter from Bank .................................................................................................................................. 52 C.3 Copies of Audited Financial Statements ...................................................................................... 54 Section D: Technical Proposal .......................................................................................................................... 55 D.1 Transition Plan ...................................................................................................................................... 59 D.1.i Transition Schedule ............................................................................................................................ 61 D.1.ii Prior To Collection Services ............................................................................................................ 62 AR002106
City of Thousand Oaks • Section A: Summary and Commitment • Page 17

D.1.iii. Container Sizing ............................................................................................................................... 65 D.1.iv Retaining Current Employees ....................................................................................................... 66 D.1.v Transition Service Implementation............................................................................................... 70 D.1.vi. Transition Outreach and Education ........................................................................................... 72 D.1.vii Coordination of Parties .................................................................................................................. 78 D.1.viii Transition Contingency Plan ....................................................................................................... 78 D.2 Operations Plan ................................................................................................................................... 82 D.2.i Collection Vehicles Description ..................................................................................................... 82 D.2.ii Collection Containers Description – Experience with Proven Vendors ........................... 95 D.2.iii Route Operations ........................................................................................................................... 103 D.2.iv Facilities .............................................................................................................................................. 110 D.2.v Environmental and Safety Best Practices ................................................................................. 148 D.2.vi Reporting .......................................................................................................................................... 153 D.2.vii Street Sweeping Operations Plan ............................................................................................ 158 D.3 Customer Service Plan ..................................................................................................................... 160 D.3.i Customer Service Location and Hours ...................................................................................... 160 D.3.ii Customer Service Technology ..................................................................................................... 161 D.3.iii Customer Service Protocols for Call Center ........................................................................... 161 D.3.iv Customer Billing ............................................................................................................................. 164 D.3.v Use of Existing Phone Service and Website ........................................................................... 165 D.3.vi Customer Service Staffing ........................................................................................................... 165 D.3.vii Customer Information Security ................................................................................................ 168 D.3.viii Alternative Payment Methods ................................................................................................. 168 D.4 Sustainability and Compliance Plan ............................................................................................ 169 D.4.i An Overview of Jurisdiction and Franchise Diversion ........................................................... 169 D.4.ii Compliance through Outreach, Education and Technical Assistance ............................ 183 D.4.iii Commitment to Environment ................................................................................................... 220 D.4.iv Support of Local Businesses ...................................................................................................... 232 D.4.v Supporting Edible Food Recovery Infrastructure ................................................................ 233 Section E: Forms ................................................................................................................................................. 236 AR002107
City of Thousand Oaks • Section A: Summary and Commitment • Page 18

Section F: Alternatives ...................................................................................................................................... 237 F.1 Alternatives and Exceptions .......................................................................................................... 237 F.1.i COVID-19 Relief Program ............................................................................................................... 237 F.1.ii In-City Customer Service Location ............................................................................................. 238 F.1.iii Four Cart Food Collection Program for Residential Customers ....................................... 241 F.1.iv Exceptions to Franchise Agreement ......................................................................................... 244 F.2 Optional Services .............................................................................................................................. 245 F.2.i HHW Home Collection ................................................................................................................... 245 F.2.ii Catch Basin and Drop Inlet Cleaning and Maintenance Operation Plan ...................... 266 Section G. Appendix ......................................................................................................................................... 269 AR002108
City of Thousand Oaks • Section B: Qualifications • Page 19

Section B: Qualifications
E.J. Harrison & Sons, Inc. (Harrison) has an 88-year history of collecting and recycling materials in Ventura County. The company had modest beginnings, founded during the Great Depression when E.J. and Myra Harrison began a local collection route for their neighbors. Their work ethic focused on service and the
desire for innovation, which has been the foundation of the collection company that continues today. This section
provides a brief history of Harrison, as well as details about key personnel who will be involved in both the transition of services and day-to-day operations. Our company has
experience serving the City of Thousand Oaks, through
Newbury Disposal, as well as the industry knowledge to
provide a smooth rollout of new services and a keen eye on the future … continuing together, on the path to a better tomorrow.

A Brief History of E.J. Harrison & Sons, Inc.

Harrison takes pride in offering the most modern trash and recycling methods available anywhere, from curbside pickup to processing for reuse. The company employs the best available technologies in the most innovative permitted facilities in the state, while also providing great customer service. The company motto, “Service is Everything,” has ensured success and longevity.

In 1932, E.J. Harrison fashioned a truck from several car bodies, named it “Chop Suey” and started using it to make a modest living hauling his neighbors’ trash to the Ventura dumps for 75 cents a load. E.J.’s wife, Myra, managed the financials, becoming a working mother long before this was common. Together they built E.J. Harrison & Sons, Inc., where today three generations of family members are
involved in company operations. Harrison now serves
90,000 customers – residential, commercial and industrial – in the cities of Ventura, Thousand Oaks, Camarillo, Ojai, Fillmore and Carpinteria, the County of Ventura, Limoneira, Naval Base Ventura County, California State Beaches and the Channel Islands Beach Community AR002109
City of Thousand Oaks • Section B: Qualifications • Page 20

Services District. All customers are provided the opportunity to recycle over 20 different materials including newsprint, glass, cardboard, plastic, and paper products.

E.J. Harrison & Sons, Inc. has been at the forefront of California’s recycling movement for the past three decades. Due in large measure to the unique partnerships Harrison has established with the Gold Coast Recycling & Transfer Station and Agromin Premium Soil Products, as well as with the cities and unincorporated areas of Ventura County that it serves, the company has made residential and business recycling and yard waste collection part of standard customer service. As a result, all Harrison franchise clients have surpassed the recycling mandates of AB 939, AB 341 and AB 1826 and are ready to meet the challenge of SB 1383.

Our Future
Harrison is a Ventura County hauler, focused on the unique needs of the County that we call home. In light of this, we have prepared our operations for the future through the development of local facilities to manage recyclables and organics. Our operations have looked to support businesses in the County, where our recycling, composting, outreach and education have been tailored to their specific needs. Notably Harrison has worked closely with large commercial industrial campuses, universities and a range of residential communities including high density and mixed-use areas.

Harrison has made considerable investments in local processing capabilities. These facilities are discussed in detail in Section D.2.iv and are integral to the success of our communities in their achievement of waste reduction. Several of these facilities, like the Agromin Limoneira Compost Facility, have been in progress well before the inception of SB 1383, a testament to the ability for the company to prepare for the future laws. Our company does not own a landfill; therefore, our investment priorities will always be in favor of diverting the maximum amount of materials away from landfills as possible.

AR002110
Collaborating with Large Businesses for Sustainability
Harrison has supported local and regional initiatives, resulting in programs and facilities that would not be there today without them. These include Ventura Music Festival, the Boys and Girls Club, the Museum of Ventura, the Botanical Gardens, and many more. Harrison conducts on-site audits and utilizes the Cal ifornia Statewide Waste Characterization to ensure that large businesses are doing their best to comply with SB 1383.

City of Thousand Oaks • Section B: Qualifications • Page 21

Harrison is committed to excellent customer service. Central to great customer service is the ability to provide the best waste collection, utilizing new technology and by quickly responding and resolving any questions and concerns that a resident might have. Harrison uses the following technologies to support their staff, cities, and customers.

AR002111
Servicing Mixed Use Area
Harrison is currently servicing the downtown area of Ventura with the unique scout service. This solved the problem of transporting waste bins out of tight enclosure, trash room, underground garage, or behind buildings, and to the curb for waste hauler to service. Additionally, if the hauler is late or missed a pickup, the scout service will contact and coordinate the pickup. The scout service will take photos and report contamination. They will be the extra eyes and ears to help manage an effective recycling and compost program. This will be particularly beneficial in meeting SB 1383 requirements.

Mountain View Food Waste Processing Facility
The Facility is permitted to accept up to 90,000 tons per year of food scraps and compostable service ware feedstocks that will be processed to remove contaminates through food processing equipment. The facility is under construction and the equipment is ordered. The final product, ava ilable as a slurry or cake, can be used for anaerobic digestion (both high solid and high liquid systems), for animal feed and for compost. This facility can manage high levels of cont amination common during new program starts, provides an outlet for challenging organic materials such as compostable service ware and provides great flexibility in final destination of the product, ensuring the organics can be reliably diverted from landfill.

Agromin Limoneira Compost Facility
The Facility is in the EIR process and will accept up to 295,000 tons per year of organic feedstock that will be converted to renewable compressed natural gas and organic soil
amendments. Yard trimmings and food scraps collected from Thousand Oaks can be sent to this facility where they will be recovered for compost used in our local community. This stateof-the-art faci lity will be the largest compost processing faci lity in the County where Harri son, with their partner Agromin, can meet the City's procurement requirements through local markets.

City of Thousand Oaks • Section B: Qualifications • Page 22

AR002112
Gold Coast Recycling and Transfer Station
Coast Recycling was founded in 1989 with the express purpose of advancing recycl ing practices and working with client cities to meet state recycling mandates. Gold Coast Recycl ing supports Ventura County as the Materials Recovery Faci lity by providing disposal, sorting, recycling, and transfer of materials.

This includes C&D and hard to handle items such as e-waste, batterie, paint, used oil, and mattresses. Additional ly, it was the first of its kind permitted under California Assembly Bi ll 939 of 1989, and one of only four permitted in the state that first year.

Mobil-Pak and Soft-Pak Technologies
Harrison will use Soft-Pak to manage route and customer information in order to provide this exceptional relationship with customers. Soft-Pak uses state-of-the-art technology to enable a high degree of customer service to all customers.

Soft-Pak provides Harrison with Mobile-Pak devices for all drivers. This is an easy to use modular add-on similar to a tablet interface. Soft-Pak's live integration of information between a CSR, dispatch, driver, and management team
ensures that Harrison has all the information needed to provide the best service and experience for all customers. 3rd Eye Cameras
Harrison collection vehicles are all equipped with a 3rd eye camera. 3rd Eye Digital is the best fleet management tool to modify your drivers' behavior, reduce accident costs and generate more revenue from your vehicles. It gives
Harrison unmatched awareness of what is happening with
their vehicles and drivers at all times. This technology drives top-line growth while improving operational efficiency. The system also monitors live vehicle and body information, preventing mechanical issues before they occur, where it can see hydraulic pressures, engine analytics and more.

City of Thousand Oaks • Section B: Qualifications • Page 23 B.1 Key Personnel
Harrison will be utilizing staff that have an existing operational understanding of Thousand Oaks, through their work with Newbury Disposal, to ensure a smooth transition to Harrison’s City-wide operations. We have provided the org chart below, which demonstrates both the scope of experience of our team, and our dedication to providing adequate staffing to ensure the City of Thousand Oaks, its residents and commercial businesses are fully supported at every junction.

Harrison Industries Organizational Chart
AR002113
Danny Harrison
Contract Manager

NEW HIRE
Outreach & Compliance Manager
David Sanchez
Services Supervisor
I
Route Personnel
Harrison Board of Directors
Primary Contact:

Danny Harrison, Contract Manager
(805) 647 - 1414 ext. 4321
[email protected]
City of Thousand Oaks • Section B: Qualifications • Page 24 B.1.i Key Personnel Resumes
AR002114
As president of the corporation, Ralph is in charge of fleet operations, the maintenance and service departments and inventory controls and he heads up an extensive research and development department.

Most of Harrison Industries' innovations are due to Ralph's ingenuity and he holds many patents. Ralph joined the family business in 1963.

Ralph is president of the Ventura County Waste Disposal Association, which was formed in the early 1970s by his father, Harrison Industries founder E.J. Harrison. Ralph also is a member of the California Refuse Recycling Council. As a member of these and other professional trash/recycling organizations, he has attended many trash industry seminars and conferences throughout the United States and Canada. Among his community involvement, Ralph has served as a board member of the Ventura County Fair Foundation. (805) 647-1414
RALPH H@EJHARRISON .COM
WWW.EJHARRISON.COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
(805) 647- 1414
JI [email protected]
Jim is in charge of contract negotiations, acquisitions, and field operations including sales, safety and personnel. He serves as government and business liaison officer and regularly attends city council and chamber of commerce meetings and he meets regularly with government and business leaders. Jim j oined Harrison in 1963.

WWW.EJHARRISON.COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
Current vice president and a past president of the Ventura County Waste Disposal Association, Jim also serve on the California Refuse Recycling Council board of directors. Among his community involvement, Jim served two terms on the Ventura Chamber of Commerce board of directors. He also has been active over the years as a coach of community baseball, including at the Little League, senior league and high school levels as well as in the Elks Club league. His teams have won several division awards.

City of Thousand Oaks • Section B: Qualifications • Page 25 AR002115
As vice president of the corporation, Myron is responsible for putting together loan packages for projects and also oversees company investments, purchases and insurance policies. Myron has been with Harrison Industries since 1963.
(805) 647- 1414
A past president of the Ventura County Waste Disposal Association, Myron has served as a member of the association for 40-plus years.

A member of several professional trash/recycling organizations, including California Refuse Recycling Council, he has attended many trash industry seminars and conferences throughout the United States and Canada.

MYRONH @EJHARRISON.COM
WWW.EJHARRISON.COM
0 Among his community involvement, he has served on the boards of both the Ventura and Camarillo Boys & Girls Clubs. He also was recently named a "Don" by the Camarillo Historical Society. 527 5 COLT ST SUITE 1
VENTURA, CA 93003
(805) 647 - 1414 X412 5
MI [email protected]
WWW.EJHARRISON.COM
0 527 5 COLT ST SUITE 1
VENTURA, CA 93 003
As engineering manager for Harrison, Mike has successfully managed corporate ventures and coordinated consultant teams on land development proj ects including entitlement master plans, storm water treatment systems, material recovery facility plans, and organic processing facility plans.

With more than 20 years of project management, civil design, construction and quality control, Mike's work has covered everything from entitlements through design and permitting, and construction management. Among his projects include development of a commerical compost center and fertilizer program.

Mike graduated with a Bachelor of Science in Civil Engineering from USC. He is a registered civil engineer in California, Nevada, and Hawaii, and is a certified professional in storm water quality and a qualified storm water pollution prevention plan developer and practitioner.

City of Thousand Oaks • Section B: Qualifications •Page 26 AR002116
As general manager of Harrison, Lynn oversees or is involved in all ~ aspects of the daily operation and management planning. His special projects over the years have included updating the company's fleet of trucks, with the latest technology in cleaner-burning fuels, and looking toward the future of electric-powered trucks. In addition, modifying the company's three-cart color system for its curbside barrels, Lynn is currently working to bring Harrison's barrels into early compliance of the new color system.
(805) 647- 1414
LYNNH@EJHARRISON .COM
WWW.EJHARRISON.COM
Lynn joined Harrison Industries in 1973. Starting as a driver, he served in many supervisorial and management capacities before ultimately becoming general manager. 0
Lynn attended Ventura and Oxnard colleges with special training and education in business management and electronics.
5275 COLT ST. SUITE 1
VENTURA, CA 93003
(805) 701 -9809
[email protected]
WWW.EJHARRISON.COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
The official voice of Harrison for over 30 years, Nan has remained a link between Harrison and the public since 1990, communicating its programs and services, serving as a liaison with government leaders at every level, and orchestrating the company's well-known philanthropies. Nan also serves as a consultant to Harrison partners Gold Coast Recycling and Agromin.

Active in Ventura County for more than 40 years, Nan currently serves as chair of the regional Economic Development Collaborative board and as a member of the Ventura County Economic Development Association board. She is a former chair of the Los Angeles Regional Water Quality Control Board and a former member of the California Integrated Waste Management Board. A former Ventura City Council member, Nan also has served as chair of both the Ventura and Santa Paula chambers of commerce. Nan holds a Bachelor of Arts degree in history and political science from California State University, Long Beach.

City of Thousand Oaks • Section B: Qualifications •Page 27 AR002117
Danny is a flexible management professional with a wide range of professional experience in contract management, contract negotiation, and customer service. With more than 10 years' experience in contract administration, he has handled projects for Harrison including asset purchases that he oversaw from start to completion.
(805) 647- 1414 X4321
DANH @EJHARRI SON.COM
Since joining the family business in 2002, Danny has successfully managed all of the company's franchise agreements in Ventura and Santa Barbara counties. He works closely with city partners to ensure all aspects of contract performance standards are met and exceeded.

He additionally serves as a liaison between city staff and Harrison, to provide successful customer-oriented solutions to keep the city up to date with all state and local mandates.

WWW.EJHARRISON .COM
0 Danny holds a Bachelor of Arts degree from USC in public policy manaaement with a minor in business administration.
5275 COLT ST SUITE 1
VENTURA, CA 9 3003
(805) 647 - 1414
DONN IEH @EJHARRISON.COM
WWW.EJHARRISON.COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
Donnie has worked at Harrison since 2002, playing a prominent role in maintaining the company's place at the forefront of the latest technological advancements in the trash and recycling industry.

As collection service manager, Donnie oversees Harrison's service department, making sure the company provides customers with the best care and courtesy. Directly in charge of key personnel who help run the day-to-day operation, route supervisors and dispatch office.he is also in charge of fleet management and route optimization.

Among his community activities, Donnie is a longtime supporter of the El ks Lodge in Simi Va lley. He also supports local branches of youth groups including Boys & Girls Clubs and Boy Scouts of America, and he's coached his sons' Camarillo baseball team for several years.

Donnie graduated from USC in 2002 with a degree in public policy and management and a minor in business administration.

City of Thousand Oaks • Section B: Qualifications •Page 28 AR002118
As human resources manager, Jose is responsible for all HR matters and oversees the safety director, risk manager and trainer. Jose has been with Harrison since 1993, starting as a data entry employee and working his way up to his current position, which he has held since 2002. Since 2015, Jose has also served as HR director for Harrison's partner company Gold Coast Recycling, Inc.

Active in the community, Jose has been a member of Toastmasters International, and he volunteers for his church, Iglesia Cielo Abierto, in Simi Valley and Fil lmore.

Jose holds a Master's in Business Administration, a bachelor's degree in business management, an associate degree in accounting, and an associate degree in computer information systems. He also is a licensed tax preparer by the state of California.
(805) 647-1414 X4336
JRANGEL@EJHARRISON .COM
WWW.EJHARRISON .COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
(805) 647- 1414
[email protected]
Since he j oined the family business in 1997, David has worked as a driver, route quality control inspector, and supervisor before becoming sales manager. In his work, David is versed in all aspects of sales as they relate to residential, commercial and industrial refuse, recycling and green waste collection.

WWW. EJ HARRI SON .COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
David is a community activist, primarily for youth organizations. He is vice president of the Boys & Girls Club of Greater Ventura, where he has been a board member since 2014. He also is active in community baseball, including as a board member for the Channel Coast Baseball Association.

Born and raised in Ventura County, David attended college at Cal Poly San Luis Obispo, where he majored in business/economics.

City of Thousand Oaks • Section B: Qualifications •Page 29 AR002119
As office manager working at Harrison's main office in Ventura, Laura makes sure the office runs smoothly as well as handling accounts payable and serving as administrative assistant to company vice president Myron Harrison.

Laura has worked for Harrison since 1981, when she was hired as a customer service representative. Five years later, she was promoted to assistant manager and then to office manager; in the years since, she has grown with the company and expanded her duties. In 2008, she added accounts payable and some other accounting tasks to her duties.

Laura attended Oxnard College, where she majored in accounting.

Before j oining Harrison, she began her career working for the Oxnard Unified School District.
{805) 647 - 1414
LAURAB@EJHARRISO N.COM
WWW.EJHARRISON .COM
0 5275 COLT ST SU ITE 1
VENTURA, CA 93003
{805) 647-1414
M IKEM@EJHARRISON .COM
As controller, Mike is responsible for Harrison's financial information, cost analysis and computer system operation. He participates in the rate review process for Harrison clients and works with professional waste consultants to arrive at an equitable rate-setting process. Mike has been with Harrison since 1988.

WWW.EJ HARRISON.COM
0 5275 COLT ST SUITE 1
VENTURA, CA 93003
Among his special projects, Mike was involved in the research for and installation of the company's state-of-the-art waste computer system, helping to formulate a plan for service and customer information that puts Harrison on the cutting edge of the hauling industry nationwide.

Mike has a bachelor's degree in business administration from Cal Poly San Luis Obispo. After graduating from college, he played four years in the Oakland As minor league system.

City of Thousand Oaks • Section B: Qualifications •Page 30 B.2 Staff Responsibilities
Staff Roles and responsibilities have been described as they relate to the Thousand Oaks collection RFP. Please refer to Section B.1 for all relevant resumes that speak to the decades of experience captured in our dedicated staff.

Ralph Harrison – President
For the City of Thousand Oaks Ralph will ensure that all vehicles are procured and will arrive in a timely manner. In addition, he will provide general oversight of the contract with his role on the Board of Directors, Ralph’s responsibilities include fleet purchasing, fleet maintenance, and inventory control.

Jim Harrison – VP of Operations
For the City of Thousand Oaks Jim will ensure that operations, which includes contracts, sales, dispatch, personnel, safety and routing is in line with our company motto “Service is Everything’.

In addition, he will provide general oversight of the contract in his role on the Board of Directors.

Myron Harrison – V.P. of Public Affairs and Community Relations For the City of Thousand Oaks Myron will be responsible for financial decisions, insurance, customer service, and investments. In addition, he will provide general oversight of the contract in his role on the Board of Directors.

Nan Drake – P.R. Manager
For the City of Thousand Oaks Nan will utilize her strengths as an experienced public relations and public affairs strategist, with extensive professional management knowledge in the public and private sectors, to ensure that the City is kept up to date on all company outreach and community involvement. She has been the public voice for the company for more than 30 years.

Danny Harrison – Contract Manager
For the City of Thousand Oaks Danny will administer the contract. He will work closely with city staff to ensure all aspects of contract performance exceed the city’s expectations. Danny will serve as a liaison between city staff and internal departments to ensure that we are in compliance with all state mandates. Danny will oversee the transition plan and coordinate with the City along the way.

David Harrison – Sales Manager
For the City of Thousand Oaks David will be responsible for sales operations, customer support, and sales bids. In his role as the Roll off Driver supervisor he will ensure that all customers are provided top notch support when using our services.

AR002120
City of Thousand Oaks • Section B: Qualifications •Page 31 Donnie Harrison – Operations Manager
For the City of Thousand Oaks Donnie will oversee the dispatch, customer service, and routing departments. Donnie will provide general oversight of the contract in his role in information committee meetings. These daily meetings ensure that the drivers are providing professional service to the community.

Laura Ballesteros – Office Manager
For the City of Thousand Oaks Laura will partner with all departments, municipalities and customer service representatives to ensure we offer City residents and businesses receive a world-class experience. If there is a customer issue or question Laura is always there to come up with a quick and satisfactory resolution.

Lynn Harrison – General Manager
For the City of Thousand Oaks Lynn will oversee all aspects of the operation and the procurement of equipment. He will work closely with all managers to ensure the goals and objectives of the board of directors are being satisfied. He also provides leadership to ensure the necessary tools and support are available to complete all tasks every day.

Mike Harrison – Engineering Manager
For the City of Thousand Oaks Mike will be the engineer-of-record for all facility planning, design, construction and commissioning. He will coordinate and manage project teams to ensure company objectives are satisfied at a competitive value. He will also provide support in the development of information management systems not only for daily operations but for ongoing regulatory compliance reporting.

Mike Marostica – Controller
For the City of Thousand Oaks Mike will oversee all financial functions including the preparation of financial statements, reporting, internal controls, accounts payable and billing. He will work closely with internal staff on the billing requirements of each contract, ensuring timely, accurate billing and rate adjustments.

Phil Campos – Assistant Controller
For the City of Thousand Oaks Phil will prepare and consolidate financial statements. He will establish and maintain internal controls, along with providing quarterly and year-end financial analysis.

AR002121
City of Thousand Oaks • Section B: Qualifications •Page 32 William Castillo – Risk Manager
For the City of Thousand Oaks William will identify and analyze the financial impact of loss to the company, employees, the public, and the environment. Willie will work closely with the safety director to ensure that we stay safe and in compliance with all state and federal laws.

Jose Rangel – H.R. Manager
For the City of Thousand Oaks Jose will be responsible for the company's human resources department. He is the liaison between the employees and the company. Jose administers the company benefits package, keeping all employees informed on all aspects of the benefits package.

AR002122
City of Thousand Oaks • Section B: Qualifications • Page 33 B.3 References
Harrison has provided references from our exemplary experience servicing jurisdictions in Ventura County. In addition, at the City’s request, we can provide references for our work with large businesses and schools in the County. A subset of the following community and business letters have been provided in this section, where the full list can be provided in Appendix A.

The following are examples of the jurisdictions we currently service, in addition to the Economic Development Council (EDC). The EDC is a board made up of all 10 Ventura County Cities, including 2 board of supervisors along with many other important community and university agencies. 16 businesses are members of this group which work to support community services and business initiatives. Harrison has proundly been a member for over 10 years.

AR002123
EDC

COMMUNITY SERVICES DISTRICT
City of Thousand Oaks • Section B: Qualifications • Page 34 AR002124
Jurisdiction Reference
•
•
•
•
~
Greg Ramirez
(805) 388-5307
[email protected]
City of Camarillo
Service Dates
1940 to present
www ci camaril lo ca us/
Outcome
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Staff Assigned
Danny Harrison
Diversion Rates
2019: 61%
Evidence of
Satisfaction
"We receive very few
complaints about the
company or the way it
performs."
"That's what I call
good service"
"The company also
invented the Unicycle
program ... This greatly
relieved the problem
of too many collection
cans in small
enclosures."
" ... every
Councilmember
praised the company
for the service they
provide for us."
Personal Support Letter

CITY OF CAMARILLO

CHARLOTTE CRAVEN
Helen Cox
Public Works Department, City of Thousand Oaks
2100 Thousand Oaks Boulevard
Thousand Oaks, CA 91362
September 14, 2020
To Whom it May Concern:
0 01 CARMEN DRTVE
P. o . nox'MI.I
CAMARILLO, CAUl'ORN'IA IIUOlO
roo:u :>ne•o301'
Harrison Industries has provided trash collection and disposal services to the City of Camarillo since incorporation. In the early 1990's recycling collection was added, and shortly after that green waste collection began. Green waste Is processed by Agromin for u!i.e in the agricultural Industry. Harrison provides collection services to all residential, commercial and industrial areas within the city. As part of the franchise agreement, the city collects the fee in our monthly utility bills and then passes alone Harrison's fees,
We receive very few complaints about the company or the way it performs. Their drivers are well trained and pick up trash that might fall to the ground when tipping. As an example, one morning after picking up my little grandson we stop to watch the trash trucks picking up and dumping cans on a street. At one house where there had been construction, broken pieces of wall board were piled on the can. Some pieces fell on the street as the can moved up for the dump. The driver got out of the cab, picked up the pieces, put them into the can, and did another dump. Then he got out of the cab a second time, took a broom and dustpan from the side of the truck, and swept up the street. That's what I call good service.

The company also invented the Unicycle program, whereby offices and small businesses with lots of white paper and little sarbase simply put the sarbase Into a plastic bag in the recycling dumpster. This greatly relieved the problem of too many collection cans in small enclosures.

Although I have been a City Councilmember for 34 years, I am writing this as an individual Councllmember, not for the entire Council. However, there have been many times when various items on our agendas Involved the Harrison companies, and every Councilmember praised the company for the service they provide for us.

Charlotte Craven
Cc: Rod Cordova
City of Thousand Oaks • Section B: Qualifications • Page 35 AR002125
Jurisdiction Reference
City of Camaril lo www.ci .camarillo.ea.us/
Contact Outcome
Greg Ramirez
(805) 388-5307
[email protected]
Service Dates
1940 to present
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Staff Assigned
Danny Harrison
Diversion Rates
2019: 61%
Evidence of
Satisfaction
• " ... how happy and
pleased we are with a
local hauler that gives
us excellent serve and
also keeps the city in
compliance with all
of the trash/ recycling
laws ... "
• " ... E.J. Harrison has
been cooperative,
innovative and
forthright in its efforts
to provide the very
best service in an
environmentally
friendly manner."
• " .. .with its [Harrison's]
commitment to
community service
and support for many
charities ... makes
Harrison a good local
corporate partner for
the city."
• " ... fu lly confident
t hat E.J. Harrison and
Sons ... will respond to
your current RFP with
programs and services
that will fulfill the city's
requirements ... "
Personal S_upport Letter
From the desk of Kevin Kildee
Kildee Clothing
606 N. Los Posas Road
Camarillo, CA 93010
Helen Cox
City of Thousand Oaks
Public Works Department
Thousand Oaks, CA 91362
cc: Rod Cordova
Dear Ms. Cox:

Sept. 16, 2020
Since 1964, when the city of Camarillo was incorporated, E.J. Harrison and Sons has contracted to provide solid waste services. In 2015, we signed a new franchise agreement for 15 years with two fiveyear extensions, so this tells the whole story of how happy and pleased we are with a local hauler that gives us excellent service and also keeps the city in compliance with all of the trash/recycling laws coming out of Sacramento. In the 23 years that I have served on the Camarillo City Council, E.J. Harrison has been cooperative, innovative and forthright in its efforts to provide the very best service in an environmentally friendly manner. A good example of this is the way its drivers handle litter; if they see it, they pick it up. This, combined with its commitment to community service and support for many charities that affect us all, makes Harrison a good local corporate partner for the city.

When recycling (mandated by AB 939) came along in 1990, Harrison was poised and ready to respond to these additional needed services and today the city has one of the highest diversion rates in the state.

Today, with the added commercial requirements created by AB 341, once again Harrison has been ready to meet the challenge and we are ready to work diligently to help make the state's goal of 75% a reality.

New challenges are continually being legislated in Sacramento, all meant to bolster the daunting requirements of AB 32, which aims to reduce greenhouse gas emissions. Today, through partnerships with Agromin to convert green waste material into soil amendment s and products, we as partners also are well on our way to meet requirements of AB 1826, which again puts the onus on businesses that create high levels of organic waste, including food waste, to keep it out of the landfills and to see that it is made into products for reuse and perhaps ultimately to create energy out of organic waste. Following the passage of SB 1383, a new piece of food waste legislation was also passed and it further defines food waste diversion programs and adds deadlines and adds fines for noncompliance.

I am fully confident that E.J. Harrison and Sons, the current hauler in the Newbury Park area of Thousand Oaks, will respond to your current RFP with programs and services that will fulfill the city's requirements in the RFP that will lead to full compliance with all of the existing environmental laws and also bring great customer service to your citizens.

Sincerely,
Kevin Kildee
City of Thousand Oaks • Section B: Qualifications • Page 36 AR002126
Jurisdiction Reference
~ ~
City of Carpinteria N ~ :1 https://ca rpi nteri a .ca.us/ -· ~-- .. " ..:::;, Contact Outcome
Dave Durflinger Service Dates AB 939 Compliant
(805) 755-4400 1993 to present ../ AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Residential I Commercial I regular Staff Assigned Diversion Rates rol l offs I temporary roll offs I bin Danny Harrison 2019: 69% rentals
Evidence of
Satisfaction
• " ... been told by
former and current
councilmembers that
it was one on the best
decisions we've ever
made."
• " ... top-notch threebarrel curbside ... "
• " ... City of Carpenteria
enjoys one of the
highest recycling rates
in the state."
• " ... generously
supporting many
of our nonprofit
organizations."
• "I can't say enough
for what Harrison
Industries has done
to help the City of
Carpinteria ... "
Personal Support Letter
Helen Cox
Gregg A. Carty 5568 Canalino D rive
Carpinteria, CA 9 3 013
City ofThousand Oaks Public Works Dept.
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
Cc: Rod Cordova
Dear Ms. Cox:

Sept. 16, 2020
As a former mayor of Carpinteria and a seated councilmember, I am writing in support of Harrison Industries. The City of Carpinteria first contracted wit h Harrison for trash and recycling services in 1993 and we've been told by former and current councilmembers that it was one of the best decisions we've ever made.

Due to the Harrisons' top-notch three-barrel curbside recycling for our residential customers and innovative programs for local businesses, including construction and demolition as well as food waste, the City of Carpinteria enjoys one of the highest recycling rates in the state.

Harrison and its partners Agromin and Gold Coast Recycling Center & Transfer Station also are working closely to help the City of Carpinteria reach the mandates of state Assembly Bill 1826 and state Senate Bill 1383, which require organic waste recycling services. They also have worked with us on AB 341, the 2011 recycling law that established the goal of diverting at least 75 percent of California's solid waste away from landfills.

Harrison Industries also is active in the Carpinteria community, generously supporting many of our nonprofit organizations. Each October, Harrison has handled t he trash and recycling collection at the California Avocado Festival we have in town. As a result of t he food waste program it has in place at the festival, Harrison diverts over 98 percent of t he total waste generated by the festival from landfills.

I can't say enough for what Harrison Industries has done to help the City of Carpinteria with our recycling efforts.

Sincerely,
Gregg A. Carty
Councilmember
City of Carpinteria
City of Thousand Oaks • Section B: Qualifications • Page 37 AR002127
Jurisdiction Reference
G ANNEL ISLANDS BEACH Channel Islands Beach ~ www.cibcsd .com Community Services District Contact Outcome
Peter Martinez Service Dates AB 939 Compliant
(805) 985-6021 2008 to present AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Residential I Commercial I regular Staff Assigned Diversion Rates roll offs I temporary roll offs I bin Danny Harrison 2019: 60% rentals
Evidence of
Satisfaction
• .. E.J. Harrison and
their extremely
competent field crews,
coordinated this
daunting task without
incident and without
delay of service to the
customers."
• " ... there was
immediate positive
feedback from our
residents."
• " ... of the improved
service, which
included a large
reduction in noise
from their collection
trucks .. and the
professional way
the service was
performed."
• " ... E.J. Harrison are
considered coworkers to our staff
and are friendly and
efficient people to
work with."
• " ... they have met or
exceeded the District's
expectations in every
case
Personal Support Letter

GANNEL ISLANDS BEACH
C C~
Bo.1rd of D11ector~
80B NAST, Prei1dent
SEAN OE8LEY. VtCe President
JARED BOUCHARD. Director
KRISTINA BREWER, Director
MARCIA MARCUS, Director

PETER MARTINEZ
Gener.11 Manager
353 Santa Moniu Drive Ch,1nnel Island~ Beach, CA 93035·4473 (SOS) 985·6021 FAX {BOS) 985 -7156

A PUBLIC ENTITY SERVING CHAN'IIEL ISLANDS BEACHES AND HARBOR -CJBCSD COM September 15, 2020
Helen Cox
City of Thousand Oaks, Public Works
2100 Thousand Oaks Blvd,
Thousand Oaks, CA 91362
Subject: E.J. Harrison Reference letter
Dear Ms. Cox,
The Channel Islands Beach Community Services District Is pleased to provide this reference ln support of EJ. Harrison acquiring and providing service to new cities and agencies.

On January 1, 2008, the District signed a solid waste service contract w ith E.J. Harrison and Sons for curbside recycling and solid waste services. The implementation of the agreement required the removal of the former contract hauler's barrels and the delivery of new Harrison barrels to all 1800 District customers. E.J. Harrison and their extremely competent field crews, coordinat ed this daunting task w ithout incident and without delay of service to the customers.

Upon beginning weekly service to District customers, there was immediate positive feedback from our residents. They were eager to share their observations of the improved service, w hich included a large reduction in noise from their collection trucks deployed for service and the professional way the service was performed. Barrels were not left strewn in the street or tipped over at the curb and in the event incidental trash may have blown out of the containers, the drivers would stop, get out and remove it. In addition to the core service improvements, E.J. Harrison's supervisory and management team has worked in partnership with t he District to ensure contract compliance, address new or emerging concerns and maintain affordable rat es to our customers. The office staff and the personal ground supervisor from E.J. Harrison are considered co-workers to our staff and are friendly and efficient people to work with.

There are many other services required in our agreement with E.J. Harrison and they have met or exceeded the District's expectations In every case.

Sincerely,
Pet er Martinez, General Manager
Channel Islands Beach Community Services District
Member of Assoc1.it1on of Cahforn1.i W.iler A1enc1M ACWA Jomt Powers Insurance Au1hor1ty Associ.it1on of Water Agencies of Ventur.1 Counly Ventura County Spec1.1I 01stncu A~wc1.1tion Ventura Region.ii Samtaoon 01s1nct 11 1,
I
City of Thousand Oaks • Section B: Qualifications • Page 38 AR002128
Jurisdiction Reference
■ Economic Development Collaborative edcollaborative.com Contact Outcome
Bruce Stensile Service Dates AB 939 Compliant
(805) 409-9155 N/A AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
N/A
Evidence of
Satisfaction
• " ... their quality delivery
of service ... and
their contributions
to communitybased organizations
throughout the
region."
• "Continuing to invest
in a local company
for this leadership
helps secure our
region's capacity for
controlling its fate .. "
• " ... has consistently
re-invested in our
communities through
generosity and
broadly distributed
support of civic
and non-profit
organizations."
• " ... am fully confident
that the confidence
in others will be
honorably returned
in quality and
affordable service
and community
conscience.

Staff Assigned Diversion Rates
N/A 2019: 61%
Personal Support Letter
Board of Directors:

AeroVwonm8f'II, lne.

Mhur J. Golloghef & Co.

CoNlornia l u lhefon University
Co61omio ResolKces Corporation
California Sto le Unlvenlfy
Channel lslonds
Co llegvOs Municipol
Wo!e<Dislricl
Chambers o r Comme,ce
Alllonce of Venluro
& Santo Bcxboro Covnty
City Notional Bonk
E. J. Hon'ison Industries
Geol.i~
Hoos Aulomotion. lne.

IBEW Local 952 Ventura
Kaiser Permanente
Limonei"o Compony
.V.OChonics Bonk
lv\eissner Fil1ratioo Products
Nalo'OI Bose venll.ofO Counly
Pacific Coast Buslneu Times
The Port o f Hueneme
The Trode Desk
Southern Colifomia Edison
SlroloSolcr
VCEDA
Ventura County Community
COiiege Distric l
VenllXO Coonly West
CityofComorilO
City o f FIimore
City o r Moorpc::rt
City of Ojoi
City a l Oxnard
City of Port Hueneme
City of So nia Pa ulo
City of Simi VOiiey
City o f ThOusond OokS
City of V8f'llu.-o
County of Ventura
Legal Counsel
Low Offices of Nancy
Kierslyn Schreinel'
4001 Mission Oaks Blvd.

Suite A-1
Camarillo, CA 93012
www.edcolloborotive.com

ECONOMIC

DEVELOPMENT

COLLABORATIVE
September 18, 2020
Helen Cox
City of Thousand Oaks
Public Works Department
Thousand Oaks, CA 91362
Re: Reference for E.J. Harrison & Sons
Dear Ms. Cox:

I am writing to share our observations of how Harrison Industries plays a leading role for our cities and neighborhoods, philanthropy and our regional economy. Naturally, the company's most visible influence is through their quality delivery of service, though no less significant is t he Harrison's leadership in addressing the region's environmental and regulatory challenges and their contribut ions to community-based organizations throughout the region.

On the environmental front, each of our communities is struggling to meet the challenges of new and existing recycling laws, specifically AB 341, AB 1826 and SB 1383, creating ever more stringent rules on green and food waste. Harrison Industries and partner Agromin are on the cutting edge of providing regional capacity and solutions. Continuing to invest in a local company for this leadership helps secure our region's capacity for controlling its fate, now and into the future.

Further, E.J. Harrison and Sons has consistently re-invested in our communities through generosity and broadly distributed support of civic and non-profit organizations. We see first hand how the company's commitment to environmental responsibility translates to community stewardship.

Finally, as a Ventura County based economic development organization we believe it is critically important to invest in local business, assuring environmental accountability and re-investment into our communities.

I strongly commend E. J. Harrison & Sons for their work and leadership and am fully confident that the confidence of others will be honorably returned in quality and affordable service and community conscience.

Sincerely,
Bruce Stenslie
President/CEO
C: Rod Cordova
City of Thousand Oaks • Section B: Qualifications • Page 39 AR002129
Jurisdiction Reference
Contact
David Rowlands
(805) 524-1500 x209
[email protected]
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Evidence of
Satisfaction
• " ... has been
extremely pleased
with the company's
customer service
and its guidance in
dealing with the all
new and upcoming
regulations."
• " ... Harrison continues
to look forward,
ensuring that it
maintains compliance
for itself and for its
customers."
City of Fillmore https://www.fillmoreca.com/
Service Dates
1970 to present
Staff Assigned
Danny Harrison
Outcome
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Diversion Rates
2019: 53%
Personal Support Letter
September 14, 2020
Ms. llclenCox
Public Works Deparllilent
City ofThousand Oaks
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
cc: Rod Cordova
Dear Ms. Cox:

CITY OF FILLMORE CEm"RAI. PARK PL\7A
250C,,,tra!A"'1ue
Fillmon,, Calilomfa 93015--1907
(lill) 524-370! • FAX (!15) 524-5707
The city of Fillmore has contracted with E.J. Harrison for many years and has been extrC1I1cly pleased with the company's customer service and its guidance in dealing with all the new and upcoming regulations.

In addition, Harrison continues to look forward, ensuring that it maintains compliance for iL~elf and for its customers.

Please reach out if you have any questions.

Respectfully.
~w~s
David W. Rowlands
City Manager, Fillmore
City of Thousand Oaks • Section B: Qualifications • Page 40 AR002130
Jurisdiction Reference
City of Fillmore https·Uwww.fillmoreca.com/
Contact Outcome
David Rowlands
(805) 524-1500 x209
[email protected]
Service Dates
1970 to present
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Staff Assigned
Danny Harrison
Diversion Rates
2019: 53%
Evidence of
Satisfaction
• " ... Harrison's successful
efforts in helping the
City of Fillmore reach
mandates ... "
• " ... I am confident that
with Harrison's help,
Fillmore will reach
these goals ... "
• " ... appreciate their
commitment to our
community by being
involved utilizing
thier experiences and
leadership skills."
• " ... provided
complimentary trash
and recycling service
to several annual city
events."
Personal Support Letter
Sept. 15, 2020
Helen Cox
City of Thousand Oaks, Public Works Department
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
cc: Rod Cordova
Dear Ms. Cox:

I am honored to write a letter of recommendation for Harrison Industries' RFP for the City of Thousand Oaks. As a former councilmember and mayor of Fillmore, I have witnessed firsthand Harrison's successful efforts in helping the City of Fillmore reach the mandates of the landmark Assembly Bill 939. Our diversion rate stands well above the 50% mandate by the state.

Cities throughout California are now under the mandates of two newer Assembly bills, 341 and 1826, and Senate Bill 1383, which will take recycling to the next level, with the recycling of food and other organic materials, and I am confident that with Harrison's help, Fillmore will reach these goals too.

The Harrisons are excellent business people and great neighbors. Mostly, I appreciate their commitment to our community by being involved utilizing their experiences and leadership skills. They are active in the Fillmore Association of Businesses and have made major contributions each year to local nonprofit fundraising events like the Boys & Girls Club of Santa Clara Valley's annual auction and golf tournament. They also have provided complimentary trash and recycling service to several annual city events.

If you'd like any more information from me, please don't hesitate to call. You can reach me at 805-915-9648.
z:::vQ
Ernie Villegas
Former Fillmore ma Sr and city council member
City of Thousand Oaks • Section B: Qualifications • Page 41 AR002131
Jurisdiction Reference
~ Museum of Ventura County venturamuseum.orgL
Contact
Elena Brokaw
(805) 653-0323
[email protected]
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Evidence of
Satisfaction
• "EJ Harrison & Sons
not only supports ■
the Museum
with generous MU5fil1
11!1
vmn.JRA philanthropic COUNTY
donations each
year ... [it's] one of Board of Directors
2019-2020
our County's unique
stories." Kate Mclean
Ch.:11r
• " ... each of those
projects was Bill Kearney
immeasurably V.ceCllair
improved due to our Mike Sedell
partnership." Treuurer
• "EJ Harrison & Sons Al Lowe
has supported SKretary
local and regional Jessica Arciniega
initiatives, resulting Yissel Barajas
in programs and Betsy Chess
facilities that would David Fukutomi
not be there today Leslie Leavens
Tom Pecht
without their support." Richard Rush
" ... is a model business Jim Scanlon
• Peter Zlerhut
in terms of community
leadership and
philanthropy, and the
Museum is lucky to
count them as one of
our partners."
Outcome
Service Dates AB 939 Compliant
1942 to present AB 1826 Compliant
AB 341Compliant
Staff Assigned Diversion Rates
Danny Harrison 2018: 72%
Personal Support Letter
M S F OU lOOEAST MAIN STREET • VENTURA, CA 93001 • 2698 • (805} 653-0323 / FAX (805)653-5900www.venturamuseum.org September 18, 2020
Helen Cox
City of Thousand Oaks
Public Works Department
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
Dear Ms. Cox,
It is with great pleasure that I write this letter of support for EJ Harrison & Sons trash service.

I currently work at the Museum of Ventura County as the Barbara Barnard Smith Executive Director. EJ Harrison & Sons not only supports the Museum with generous philanthropic donations each year; the Museum also houses the history of the company, as one of our County' s unique stories.

Before I moved to the Museum, I worked at the City of Ventura for over 13 years. In that time, I collaborated with EJ Harrison & Sons on many, many projects- and each of those projects was immeasurably improved due to our partnership.

EJ Harrison & Sons has supported local and regional initiatives, resulting in programs and facilities that would not be there today without their support.

These include, in no particular order: The Ventura Music Festival (EJ Harrison & Sons was the Festival's first corporate sponsor, and that partnership set the stage for over 15 years of success}, the Boys & Girls Clubs in multiple regions throughout the County, the Museum of Ventura County, the Botanical Gardens, and many more.

EJ Harrison & Sons is a model business in terms of community leadership and philanthropy, and the Museum is lucky to count them as one of our partners.

Sincerely,
~
/
Elena Brokaw
The Barbara Barnard Smith Executive Director
Museum of Ventura County
Cc: Rod Cordova
City of Thousand Oaks • Section B: Qualifications • Page 42 AR002132
Jurisdiction Reference
Contact
James Vega
(805) 646-5581 x102
[email protected]
City of Ojai
Service Dates
1951 to present
https://oj aicity.org/
Outcome
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Staff Assigned
Danny Harrison
Diversion Rates
2019: 50%
Evidence of
Satisfaction
• " I have had
nothing but positive
experiences dealing
with the E.J. Harrison
& Sons ... "
• " .. It operates as a
good corporate
citizen giving back to
the community."
• " ... I am grateful to be
partnering with E.J.

Harrison & Sons."
• " ... great confidence
that Harrison as the
ability and dedication
needed to help us all
meet the challenges
we face:·
• " ... have no doubt that
you will be pleased
that you expanded
their role in your city."
Personal Support Letter
Helen Cox
City of Thousand Oaks
Public Works Department
Thousand Oaks, CA 91362
cc: Rod Cordova
Dear Ms. Cox:

Sept. 15, 2020
I am writing to vouch for Jim Harrison and his locally owned and operated full-service waste hauling and recycling company. I first met Jim when I came to Ojai as City Manager in 1971.

Since then, I have had nothing but positive experiences dealing with E.J . Harrison & Sons, both acting in my capacity as manager for city franchises as well as being a longstanding residential customer.

Now nearly half a century later, I am pleased to say as Mayor of Ojai that our community continues to benefit greatly from the relationship we have with the Harrison company. It operates as a good corporate citizen giving back to the community. It is a service provider with a truly environmental conscience. This is especial ly important right now, as all our cities struggle to meet the challenges of ever-increasing recycling laws - namely, AB 341 and 1826 as well as SB 1383, which has really tightened the reins on food waste.

A city like Ojai wants to comply with the new regulations for the sa ke of the planet and cannot afford the financial penalties for failing to meet the latest mandates. At a time like this, I am grateful to be partnering with E.J. Harrison & Sons. I have watched this company grow, innovate and reinvest over these many years. Their commitment and performance give me great confidence that Harrison has the ability and dedication needed to help us al l meet the challenges we face.

I strongly recommend E. J. Harrison & Sons to Thousand Oaks and have no doubt that you will be pleased that you expanded their role in your city.

Sincerely,
John F. Johnston
Mayor, City of Ojai
City of Thousand Oaks • Section B: Qualifications • Page 43 AR002133
Jurisdiction Reference
a City of Ojai https:LLoja icit}!'..orgL
Contact Service Dates Outcome
James Vega 1951 to present AB 939 Compliant
(805) 646-5581 x102 AB 1826 Compliant
[email protected] AB 341Compliant
Se[vices Pro','ided Staff Assigned
Residential I Commercial I regular Danny Harrison Diversion Rates rol l offs I temporary roll offs I bin 2019: 50%
rentals
Evidence of
Satisfaction
• ".. long history of
cooperating to
provide superior trash
and recycling services
to our citizens and
businesses."
• " ... worked well
together to meet
the environmental
mandates of
California's strict
recycling laws."
• "We are confident
that... we will meet
or exceed these
challenges as well."
• "Harrison is
consistently
responsive providing
special event support."
• "Harrison Industries
meets the standard
we expect ... "
Personal Support Letter
Helen Cox
City of Thousand Oaks
Public Works Department
Thousand Oaks, CA
91362 cc: Rod Cordova
Dear Ms. Cox:

September 15, 2020
The city of Ojai and Harrison Industries have a long history of cooperating to provide superior trash and recycling services to our cttizens and businesses. Ojai and Harrison also have worked well together to meet the environmental mandates of California's strict recycling laws.

We have a strong base of citizen support for recycling which works best with a home grown Ventura County, communtty centric company. Harrison Industries certainly frts that model.

Back in 1990, when Assembly Bill 939 first required recycling statewide, Ojai already had a long, productive relationship with Harrison, which dived right in to lead the way, exceeding every recycling mandate.

The stakes have gotten higher over the past decade, with a series of challenging new laws coming out of Sacramento, in the form of AB 341 - which takes recycling mandates from 50% to 75% - as well as AB 1826 and state Senate Bill 1383, both of which address food and other organic material recycling. We are confident that, working with Harrison and its partners at Gold Coast Recycling and Agromin, we will meet or exceed these challenges as well.

Our positive relationship wtth Harrison also includes its strong communtty involvement, as a generous corporate sponsor of countless community events, where it gives back with donations as well as by keeping our public spaces clean and aiming for zero waste. Harrison is consistently responsive providing special event support. I particularly remember our experience during the Thomas Fire, when Harrison was also very responsive working with the City adjusting the street cleaning program to mitigate the ash fall raining down upon our city.

I would recommend Harrison and its services to any jurisdiction that is looking to make positive changes in how they handle their trash and recycling services as well as how they work to meet all the environmental laws in our state. Corporate culture matters in terms of meeting community needs. Harrison Industries meets the standard we expect in terms of being a partner with our City and wider community.

William Weirick
City Council member
Ojai, California
City of Thousand Oaks • Section B: Qualifications • Page 44 AR002134
Jurisdiction Reference
~ Oxnard School District httDs·LLwww.oxnardsd orgL . -
.

Contact Outcome
Alexander Nguyen Service Dates AB 939 Compliant
(805) 385-7430 2011 to present AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Commercial I regular rol l offs I Staff Assigned Diversion Rates temporary roll offs
Evidence of
Satisfaction
• "I have always
found them to
be professional,
responsible and
responsive to our
service needs."
• "Special requests
for extra bins and/
or pickups have
always been handled
promptly."
Danny Harrison 2019: 60%
Personal Support Letter

BOARD OF TRUSTEES
MONICA MADRIGAi. LOPEZ
President
DElll{ACORDhS Clerk
VF.ROI\ICA RORI.ES SOUS
DENIS O'LEARY J;\Rl:L Y L6PLZ
AOMINISTltATION
DR. KARI.ING AGUILl.:1(/\-FOR'I
Supcrinu:ndcnt
JAN FT l'ENANftOAT
Interim, As~•~llm1 Supcrm:cndcnt
Uus1ncss and I tscal Scr\'1ces
UR. VICTOR TORRl:S
A..s1slant Supcrmlcmknl
tluman Rcsourccs
DR. ANAliOI ENA l)J:Ci FNJ\/\
Assistant Superintendent
Fducatioo11J Si:rvice!'i
OXNARD SCHOOL DISTRICT I 051 South "A" Street • Oxnard, California <:13030 • 805/:385-150 I • www.oxnardsd.org Date: October 5, 2020
To: To Whom It May Concern
From: Lisa A. Franz, Director, Purchasing
RE: E.J. Harrison & Sons, Inc.

E.J. Harrison & Sons, Inc. has been servicing our school district for 10 years. I have always found them to be professional, responsible and responsive to our service needs. Special requests for extra bins and/or pickups have always been handled promptly.

Additionally. in 2015 they started a Food Waste program in our district that is currently in place at five schools with the intent to eventually provide this service al all schools in our District.

I highly recommend you consider them for your services in the City of Thousand Oaks
Lisa A. Franz
Director, Purchasing
Oxnard School District
Mission: "f."nsure a culturally diverse education for each student in a safe, healthy and supportive environment that prepares students /Or college and career opportunities." City of Thousand Oaks • Section B: Qualifications • Page 45 AR002135
Jurisdiction Reference
City of Ventura www.cityofventura.ca.gov/
Contact Outcome
Alex McIntyre
(805) 654-7740
[email protected]
Service Dates
1932 to present
AB 939 Compliant
AB 1826 Compliant
AB 341Compliant
Services Provided
Residential I Commercial I regular
roll offs I temporary roll offs I bin
rentals
Staff Assigned
Danny Harrison
Diversion Rates
2018 72%
Evidence of
Satisfaction
• " ... I can't find a waste
hauling company
more positioned ... "
• " ... responsible
recycling and
innovative
construction debris
management..
innovative sustainable
agricultural
practices ... food waste
composting ... are
viable and have been
pioneered by Harrison
Industries ... "
• " ... we can have a
responsible local
company providing
sustainable solutions
to our waste stream
needs ... "
Personal Support Letter
Ms. Helen Cox
Public Works Department
City ofThousand Oaks
2100 Thousand Oaks Blvd.

Thousand Oaks, Ca. 91362
September 18th, 2020
To Whom it May concern:

As a retired 4 term Councilmember for the City of Ventura and 30 year Environmental Advocate in Ventura County I'm writing this letter in support of Harrison Industries and their pursuit of a contract with the City of Thousand Oaks.

When we look into the future and seek sustainable solutions regarding the waste stream, I can't find a waste hauling company more positioned t hen Harrison Industries to provide those solutions. As communities we need to take measures that ensures ownership of our waste streams and responsible solutions that ensure their long-term success. Some of those programs should include but are not limited to responsible recycling and innovative construction debris management. Ventura County prides itself on innovative sustainable agricultural practices and I see food waste composting in partnership with the local Ag Community as one of our greatest opportunities. All these programs are viable and have been pioneered by Harrison Industries right here in our own County.

In closing, I hope you will take a long hard look at the proposal being submitted by Harrison Industries and the solutions they have proposed for our waste stream in order that we can have a responsible local company providing sustainable solutions to our waste stream needs far into the future.

Brian Brennan
S0S-746-5999
City of Thousand Oaks • Section B: Qualifications • Page 46 AR002136
Jurisdiction Reference
\ • ~,,, .. / City of Ventu ra www.cit)'.'ofventura.ca.gov L Contact Outcome
Alex McIntyre Service Dates AB 939 Compl iant
(805) 654-77 40 1932 to present AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Residential I Commercial I regular Staff Assigned Diversion Rates roll offs I temporary roll offs I bin Danny Harrison 2018: 72% rentals
Evidence of
Satisfaction
• " ... by allowing a MRF
30 years ago to be
built in our city and
I dare say we have
never regretted it."
• " ... Always working as a
team with the city ... "
• " .. .we are proud to
have that facility in
our city."
• "Residents talk about
how friendly and
helpful the drivers are
and always going the
extra mile."
• " ... their generous
support in the
community is
unparalleled."
• "In many cases, they
have been willing to
step in with support at
the most crucial times
and do so without the
need for recognition
but j ust because it is
the right thing to do."
Personal Support Letter
Sept. 16, 2020
Ms. Helen Cox
City of Thousand Oaks Public Works Dept.
2100 Thousand Oaks Blvd.

Thousand Oaks, Ca. 91326
Dear Ms. Cox,
I am writing in support or Harrison Industries. As A former Mayor, current Councilmember and resident of Ventura I am very familiar with the type of service they provide and the investment they have made in our community.

Ventura took a challenge by allowing a MRF 30 years ago to be built in our city and I dare say we have never regretted it. Always working as a team with the city, Ventura was the first city with city wide green waste in the early nineties and also led the field in recycling. We host the facil ity that makes all of t he residential and business recycling possible at Gold Coast Recycling and we are proud to have that facility in our city.

Residents t alk about how friendly and helpful the drivers are and always going the extra mile. If something doesn't make it into their truck, the driver will exit the truck and deposit it by hand so as to leave no trash in the street. I have toured the facilities numerous times and am amazed at the efficiency and innovation I see there.

And in addition, to being well-run company, their generous support in the community is unparal leled.

They have made such significant contribution to the Boys and Girls clubs, Community Memorial Hospital, Museum of Ventura County ad many more. In many cases, they have been willing to step in with support at the most crucial times and do so without the need for recognition but just because it is t he right thing to do.

And finally, I feel strongly that it is important for us to support our local business; the ones that support us and have invested in all of our futures by investing in the local major facilities that are needed to meet our food waste and recycling mandates.

Harrison Industries has been an innovative and very responsible business partner and I highly recommend them.

Thank you for your consideration
Respectfully
d~I
Cheryl Heitmann
Cc: Rod Cordova
City of Thousand Oaks • Section B: Qualifications • Page 47 AR002137
Jurisdiction Reference
• . ~ City of Ventura www.cityofventura.ca.gov/ ! Jtf!<· ... •· Contact Outcome
Alex McIntyre Service Dates AB 939 Compl iant
(805) 654-7740 1932 to present AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Residential I Commercial I regular Staff Assigned Diversion Rates roll offs I temporary roll offs I bin Danny Harrison 2018: 72% rentals
Evidence of
Satisfaction
• "They have become
a trash dynasty
and are dedicated
to helping these
same communities,
sponsoring many
worthwhile events and
causes that especially
help the youth of the
communities."
• " ... they have built a
strong foundation that
has led to recycling
programs with proven
results."
• " ... Thousand Oaks and
all the cities that the
Harrison family serves
will see every goal
met."
• " ... E.J. Harrison &
Sons ... will respond ...
with programs and
services that fulfill the
city's requirements ...
with the best possible
customer service for
citizens of Thousand
Oaks."
Personal Support Letter
From the Desk of James L. Monahan
P.O. Box 1297
September 15, 2020
Helen Cox
Thousand Oaks Public Works Dept.
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
Cc Rod Cordova
To Whom It May Concern:

Ventura, CA 93002
I served on the Ventura City Council for 43 years, both as mayor and council member, and I have known the Harrison family for over 80 years. Our families lived on the same block and we grew up knowing each other well. I went to kindergarten with Ralph Harrison. They have become a trash dynasty and are dedicated to their business and to serving the communities that they have franchise agreements with, but they are also dedicated to helping these same communities, sponsoring many worthwhile events and causes that especially help the youth of the communities.

They have been doers and innovators since E.J. Harrison built the first paper baler in Ventura County in the early '40s and from those early beginnings, they built a strong foundation that has led to recycling programs with proven results. In the late '90s, this know-how helped them to meet the requirements of the first recycle law, AB 939, working with the cities. This became the beginning of many recycling laws that soon made way for climate change laws. This includes AB 341, the commercial recycling law, followed by AB 1826, the organics recycling law, and then the SB 1383 food waste bill, which further defines food waste diversion programs and adds deadlines and fines for noncompliance. And all of this happened to bolster AB 32, which is a bill to reduce greenhouse gas emissions. All worthy goals but with some real challenges - but, with my long experience with the Harrisons as doers, I am sure that Thousand Oaks and all of the cities that the Harrison family serves will see every goal met.

I am fully confident that E.J. Harrison & Sons - a current hauler in Newbury Park - will respond to your current RFP with programs and services that fulfill the city's requirements in the RFP and that will make sure the city is in full compliance. And all of this comes with the best possible customer service for t he citizens of Thousand Oaks. The outstanding customer service was attested to by your own citizens in a citywide survey done by the City, naming Newbury Disposal as the business with the best service.

I will be happy to answer any questions; my phone number is 805-643-4275.

Sincerely,
James L. Monahan
Former Mayor and Council Member, City of Ventura
City of Thousand Oaks • Section B: Qualifications • Page 48 AR002138
Jurisdiction Reference
•
•
•
•
•
• City of Ventura www.cityofventura.ca.gov/ !
.. UtO',
~ Outcome
Alex McIntyre Service Dates AB 939 Compliant
(805) 654-7740 1932 to present AB 1826 Compliant
[email protected] AB 341Compliant
Services Provided
Residential I Commercial I regular Staff Assigned Diversion Rates roll offs I temporary roll offs I bin Danny Harrison 2018: 72% rentals
Evidence of
Satisfaction
" ... E.J. Harrison deals
with the City with
honesty and good
faith."
" .. .we receive very
few complaints
from disgruntled
customers ... "
"E.J. Harrison staff
does a very good job
of partnering with City
staff to coordinate
outreach efforts and
ensure that affected
customers are meeting
the regulatory
requirements."
"E.J. Harrison will
continue to do
their best to ensure
that its customers
and the City are in
compliance ... "
"E.J. Harrison .. .would
provide excellent
customer service to
your business and
residents and will be a
valuable partner ... "
Personal Support Letter
September 29, 2020
Helen Cox
City of Thousand Oaks, Public Works
2100 Thousand Oaks Blvd.

Thousand Oaks, CA 91362
Dear Ms. Cox,

CITY OF

VENTURA
I am writing to provide my comments on the service E.J. Harrison provides to the City of Ventura and its residents and businesses. I have worked for the City of Ventura for over 18•years, and for the entirety of that time have been one of the primary staff involved with overseeing the City's franchise agreement with E.J. Harrison. In addition to day-to-day contract management, I have also been highly involved with the City's renegotiation of its franchise agreement with E.J. Harrison in 2006 and 2016.

Throughout this time my experience is that E.J. Harrison deals with the City with honesty and good faith.

They understand the value of maintaining good relationships with the jurisdictions they serve, and they understand the value of providing good service to their residential and business customers. Generally, we receive very few complaints from disgruntled customers and if an issue gets escalated to City Council or City staff, E.J. Harrison is quick to resolve it.

In addition to providing good customer service, E.J. Harrison also plays a valuable role in the City's compliance with the ever-growing State waste reduction regulations, including AB 341, AB 1826 and SB 1383. These regulations require enhanced services and material processing and require a substantial amount of coordination with City staff to implement the required level of service and provide accurate reporting to the State. Meeting t hese regulations has resulted in the enhanced need for providing inperson outreach to affected businesses and multi-family complexes. E.J . Harrison staff does a very good job of partnering with City staff to coordinate outreach efforts and ensure that affected customers are meeting the regulatory requirements. The quickly changing regulatory landscape has made this very challenging; however, I feel that E.J. Harrison will continue to do their best to ensure that it,;; customers and the City are in compliance with all regulatory requirements.

In closing, it is my opinion that if E.J. Harrison is chosen as the waste and recycling provider for Thousand Oaks, they would provide excellent customer service to your businesses and residents and will be a valuable partner in meeting the City's waste reduction compliance goals. ely, ( /J/4 Joe
City
Yah:-:!
of Ventura,
/v
Environmental
~ Services Manager
501 Poli Street •Ventura, California 93001 • 805·654-7702 • www.cityofventura.ca.gov City of Thousand Oaks • Section B: Qualifications • Page 49 Community Involvement in Thousand Oaks:

One of Harrison’s pillars of service to the community has been the community support we provide in the Cities and communities we service. This support allows us to interface closely with stakeholders and ensure we understand the current needs of the community to better prepare our operations.

Note: This is not a complete list, where Harrison also provides free service to a number of events and non-profits throughout the region.

AR002139
Key Organization Memberships
• Ventura County Economic Development
Association (VCEDA)
• Economic Development Collaborative of
Ventura Co. (EDCVC)
• California State University Channel Islands
Business Advisory Council
• Ventura County Regional Energy Alliance
technical committee
• Greater Conejo Valley Chamber of Commerce
• Ventura Chamber of Commerce
• Carpinteria Chamber of Commerce
• Fillmore Chamber of Commerce
• Camarillo Chamber of Commerce
• Ojai Chamber of Commerce
• Santa Paula Chamber of Commerce
• Ventura County Waste Haulers Association
• California Waste Haulers Council
Donations and Sponsorships
• The E.J. Harrison Family Youth Center the home • Ventura Surf Rodeo of the Saticoy branch of the Boys & Girls Club • Ventura Unified School District of Greater Ventura
• The Myra & E.J. Harrison Room at the East Ventura Boys & Girls Club • Ventura's 150th Anniversary Celebration
• The Ventura Cross
• The inner courtyard of the Museum of Ventura
County
• Ventura Police Athletic League
• Ventura Educational Partnership
• Saticoy Little League
• Community Memorial Healthcare
Foundation & CMH Building Fund
• Ventura Charter School's
annual Earth Day Eco Fest
• Ventura County Music Festivals
• Ventura Packers
• Ventura River Cleanup
• Hillside Conservancy
• FOOD Share
• American Cancer Society, Ventura County
Chapter
• Casa Pacifica
• Project Understanding
• American Cancer Society, including Relay for
Life
• American Red Cross
• Boys Scouts & Girls Scouts
• Boys & Girls Clubs
• Earth Day celebrations
• Rotary Club of Thousand Oaks Sunrise's
Oktoberfest
City of Thousand Oaks • Section B: Qualifications • Page 50 B.4 Litigation and Violation History
Harrison prides itself on its exemplary commitment to service, safety programs, relationship with its staff and adherence to local, State and Federal laws and regulations. As such it has no current or historic litigations or violations to report, as detailed below.

B.4.i Settlements, Arbitrations, Ligations Civil and Criminal Actions Harrison has no settlements, arbitrations, litigations, civil or criminal actions in which any of its affiliated entities in the last five years.

B.4.ii Current or Threatened Legal Actions
Harrison has no current or threatened legal actions against it or any of its affiliated entities.

B.4.iii Notice of Violations and Enforcement Actions
In the last five (5) years, Harrison, its principals, and its affiliates, has received two notices of violation.

1. Cal/OSHA - March 27, 2019
Notice of Violation – See (attachment) Abatement was completed April 5, 2019.

Penalty amount $800.00

2. Cal/OSHA - April 11, 2016
Notice of Violation – See (attachment)
Penalty amount $1,585.00
Further information regarding these Notices of Violation can be found in Appendix B.

B.4.iv Franchise, Permits, Entitlements and Business Licenses Harrison has not ever had a permit, franchise, license, entitlement, or business license been revoked or suspended.

B.4.v Liquidated Damages, Administrative Fines
Harrison has not ever had any liquidated damages, administrative fines, charges, or assessments against it or any of its affiliated entities in the last five years.

B.4.vi Performance Bond Claims, Contractual Defaults
Harrison has not ever had any claims against a performance bond or contractual defaults or terminations.

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City of Thousand Oaks • Section C: Statement of Financial Qualifications • Page 51 Section C: Statement of Financial Qualifications
C.1 Written Statement
E. J. Harrisons & Sons, Inc., a family-owned business, has been providing waste collection and recycling services in Ventura County for over 75 years. E.J. Harrison & related companies currently serve 6 exclusive municipal agreements throughout Ventura County and Santa Barbara County area. E.J. Harrison has experienced steady to moderate growth in its revenues which has allowed the company to maintain financial strength and flexibility to fulfill its financial obligations as required by these agreements and other contracts, as well as bank obligations and covenants.

The total capital required to execute the proposed RFP is estimated at $28,600,000. This includes the capital needed to finance all vehicles, facilities, other equipment, and labor required. E.J. Harrison plans to fund this estimated $28,600,000 through internal corporate capital, shareholder contributions and financing from City National Bank.

This is a common financing approach utilized by E.J. Harrison, who has maintained a solid longterm relationship with City National Bank. Letters of support for E.J. Harrison from City National Bank are also provided below along with audited financial statements for the fiscal years 2017, 2018, and 2019. The 2020 financial statements are currently being audited and will be provided upon completion, if requested.

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City of Thousand Oaks • Section C: Statement of Financial Qualifications • Page 52 C.2 Letter from Bank
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C11v NATIONAL BANK lf
I_ AN RBC COMPANY ti,
Stephen N. Shinsky I Senior Vice President
Commercial Banking-Ventura County
September 22, 2020
Mr. Myron G. Harrison
Chief Financial Officer
E.J. Harrison & Sons, Inc.
5275 Colt Street
Ventura, CA 93003
Re: Request for Proposals for Residential and Commercial Solid Waste, Recyclable Material, and Organic Waste Collection Services dated July 16, 2020 ("RFP") Dear E.J. Harrison & Sons, Inc., attention Myron G. Harrison:

This letter is provided in connection with your response to RFP Section C: Statement of Financial Qualifications, page 26, bullet point 2 - Letter from bank/financial institution.

City National Bank hereby confirms it has had a banking relationship with E.J. Harrison & Sons, Inc. ("EJHSI") and certain of its affiliated companies and certain of its owners (collectively, the "Affiliated Parties") since 2000 (the "Relationship"). As of the date hereof, we currently have extended credit in various forms to certain Affiliated Parties up to approximately $37,000,000 in the aggregate. As of the date hereof, the Affiliated Parties are in good standing with City National Bank, the Relationship has been handled in a satisfactory manner, and there are no current events of default under existing credit extensions to the Affiliated Parties. City National Bank hopes to continue to work closely with you in your future endeavors.

Management ofEJHSI and its affiliates has estimated the potential funding needs and costs for the items noted in the RFP (Section C, bullet point 2) at $28,600,000. Of course, City National Bank is unable to verify these funding needs and costs independently. However, City National Bank is able to verify that the Affiliated Parties, on an aggregate basis, have deposits with City National Bank of more than $35,000,000 as of the date hereof.

Ventura County Regional Center 500 Esplanade Drive First Floor Oxnard, CA 93036 T: 805.981 .2743 F: 805.981.2751 [email protected]
Member FDIC
City of Thousand Oaks • Section C: Statement of Financial Qualifications • Page 53 AR002143
E.J. Harrison & Sons, Inc.

September 22, 2020

We look forward to continuing this valued Relationship. City National Bank hereby authorizes you to provide this letter to the City of Thousand Oaks in connection with your response to the RFP.

Stephen N .~ nsl<y
Senior Vice President
cc: Brent Williams, City National Bank
James Haskell, City National Bank
Member FDIC
City of Thousand Oaks • Section C: Statement of Financial Qualifications • Page 54 C.3 Copies of Audited Financial Statements
The audited financial statements for Harrison for the most recently completed fiscal years are provided in this section. All pages of these financial statements are marked “Confidential.” Please be advised that these financial statements contain competitively sensitive information and information that constitutes a trade secret under California law. Accordingly, they are exempt from disclosure under the California Public Records Act, including pursuant to Section 6254.15 thereof. Harrison is providing these documents with the understanding that the City of Thousand Oaks will keep them confidential and not publicly disclose them except as required by law.

Please see Appendix C for full copies of the audited financial statements. .

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City of Thousand Oaks • Section D: Technical Proposal •Page 55 Section D: Technical Proposal
Harrison will provide a collection program that is rooted in service, technology, transparency and supports our County by reducing vehicle miles travelled and using our organics to enhance our local agriculture and landscaping. Harrison has worked with the City of Thousand Oaks since 1972 and believes we can build on this history; Continuing Together, on the path to a better tomorrow.

Base Service Description
Harrison is offering value-added base services to fully support the City of Thousand Oaks. These base services include:

Single Family Residents
Three-cart collection program, capturing mixed recyclables in a blue container, yard trimmings and bagged food and compostable service ware in the green container and residual garbage in the black container;
Food scrap kitchen pail for all new customers;
Free annual cart cleaning service;
Bulky-item collection, in addition to seasonal collection programs and 3-landfill days.

Multi-Family Residents
Three-container collection program, capturing mixed recyclables in a blue container, yard trimmings and bagged food and compostable service ware in the green container and residual garbage in the black container. Alternatively complexes with no yard trimmings will be provided a brown container for loose or bagged food scraps.;
Food scrap kitchen pail for all new customers;
Free annual container cleaning service;
Bulky-item collection, and push/pull services and 3-landfill days.

Commercial Customers
Three-bin collection program, capturing mixed recyclables in a blue container, bagged or loose food and compostable service ware in the brown container and residual garbage in the black container. Additionally, businesses with yard trimmings will be provided a green container for yard trimmings.; Free annual bin cleaning service;
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City of Thousand Oaks • Section D: Technical Proposal •Page 56 Material Flow:

Recyclables will be sent to Gold Coast Recycling & Transfer for processing Co-Mingled Organics will be sent to Gold Coast Recycling & Transfer center for processing
o Food Scraps will be sent to Mountain View for processing, then to a compost center
o Yard trimmings will be sent to Limoneira Compost Center (current operations) Source separated food scraps will be sent directly to Mountain View for processing, then to a compost center.

Source separated yard trimmings will be sent to Calabasas landfill for processing, then to a Ventura county compost center
Garbage will be sent to Calabasas landfill
Our technical proposal highlights include:

Transition Plan
A comprehensive detailed approach to transitioning to new services; Significant investment in outreach and education to fully support customers for new program rollouts;
Vendor guarantees to ensure timely delivery of all equipment; Option to roll-out new containers to existing Newbury customers; Seamless delivery of all containers, phased in by route, eliminating service disruption;
Collaborative approach to data transfer to ensure complete reporting and transparency to the City; and,
Proven track record for customer service and problem resolution.

Operations Plan
Cost effective services including greater cost and service efficiencies which has allowed Harrison to reduce single-family and MFD rates and to maintaining commercial customer service rates, with expanded value-added programs; o Optional COVID relief plan for commercial customers for City consideration Trusted collection services, utilizing near-zero NOX renewable compressed natural gas collection trucks;
Utilization of all local facilities, which will support local jobs, infrastructure and sustainability programs;
State-of-the-art collection technology to ensure efficient collection programs as well as thorough customer support abilities;
State-of-art communication and monitoring technologies to identify contamination and overloaded containers and to provide automated service verification; AR002146
City of Thousand Oaks • Section D: Technical Proposal •Page 57 Service innovations provided in optional proposals to provide enhancements to the base bid; and,
Track record of safety, compliance and trusted reporting programs.

Customer Service Plan
Local customer service center, with option to provide an In-City Continuing Together Customer Service and Education Center to allow community members to engage with local Harrison staff on service questions more readily. This facility also would accept bulky items and can serve as a location to pick-up free compost and mulch for residents.

Xima Software to manage customer interactions and ensure all customer needs are resolved quickly and efficiently;
Soft-Pak will assure that all notes are made directly into accounts to ensure that from the driver, to office, to management staff information is shared readily to enhance customer interactions;
Transparent billing operations that provide customers with both flexibility and security to pay their bills. This includes clear and regular reporting for the City’s review and confidence; and,
Investment in staff resources to ensure the customers in Thousand Oaks have responsive customer service to manage any questions ahead of the contract start date.

Sustainability and Compliance Plan
Complete and thorough understanding of all regulations to ensure full compliance with all regulations and contract requirements;
Strategic plan to exceed City’s contractual diversion and franchise diversion goals; Transparent reporting to the City at regular intervals, including regular face to face visits during the transition plan and first year of service; Investment in both technology and human resources, including Outreach and Compliance Manager and SCS Engineers, to ensure new program implementation is smooth for all customers;
Sustained, deliberate, consistent and wide-ranging approach to outreach and education that results in reducing contamination and maximizing diversion; Continued support for our environment, local business and community through a range of local endeavors, technology and programs;
Carbon negative operations, including fleet powered by renewable fuels from day one of the operation. In addition, VMT and reduced wear and tear from the utilization of local facilities.

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0 0
0 0
City of Thousand Oaks • Section D: Technical Proposal •Page 58 Direct support of edible food recovery programs, including an annual $25,000 of funds that will be provided, with City oversight and approval, to entities that will divert edible food from commercial businesses in Thousand Oaks Commitment to meeting the City’s SB 1383 procurement targets through renewable fuels, mulch and compost procurement, at the City’s designation; AR002148
0 City of Thousand Oaks • Section D: Technical Proposal •Page 59 D.1 Transition Plan
Harrison is committed to a smooth transition of services for the City of Thousand Oaks. There are multiple ways we will ensure all disruption to customers is kept to a minimum and new collection programs can begin with a high level of customer participation and understanding of program goals. Focus areas of our program are:

Comprehensive Planning
Collaboration with the City and Previous Hauler
Dedicated Resource Investments
Effective and Accurate Communication
Timely and Informative Public Outreach and Education
Thoughtful and Expedient Problem Resolution
Our management team will meet on a regular basis
with the City to review any necessary updates to the
transition plan, including procurement schedule,
account data management and integration to our
software, progression in public outreach, container
delivery, and personnel recruitment and training.

This section will detail our implementation plan for
providing a seamless transition of service, including
various contingency plans for key stages of the process. Additionally, it will discuss common challenges and solutions.

Integral to our ability to meet these goals is our strong relationship with our vendors, our understanding of the City of Thousand Oak’s needs and expectations, and our use of best-inclass sub-contractors who will assist us in delivering these services in a timely manner and, most importantly, with ample customer support.

Harrison has:

Received vendor guarantees on all required equipment to include containers, trucks and technology needed to begin recycling services;
Local, decision-making management staff that is familiar with Thousand Oaks, that will be available to oversee day-to-day activities during the transition period; Experienced staff and sub-contractors to assist in the implementation of services; A robust outreach and education program that will aim to have personal contact with customers to walk through the transition of services, right-sizing containers, answer questions and ensure disruptions are kept to a minimum; and AR002149
"Our main objective
is to provide excellent
service leading up to and
throughout the transition
period, with minimal
disruption to customers."
City of Thousand Oaks • Section D: Technical Proposal •Page 60 Has prepared to swap containers for all existing Newbury customers ahead of the start date to reduce the burden at the start of service.

A monthly transition schedule has been provided below, where the detailed weekly schedule is included in Appendix D. The transition plan timeline covers events post contract signature and 30 days past the contract start date.

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Transition of Channel Islands Beach Community
Harrison took over collection operations in the Channel Islands Beach Community Services District in Ja nuary 2008, where a full roll-out of containers was required for al l 1,800 accounts. Harrison completed the planning and operational roll-out of service, where we are pleased to report there were no significant obstacles or service complaints. A letter of support has been provided by the General Manager of the Channel Islands Beach Community that speaks directly to our professionalism, organization, partnership and level of care provided to this community, and all of our, communities.

City of Thousand Oaks • Section D: Technical Proposal •Page 61 D.1.i Transition Schedule
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Month numbers
C Vehicles
" E Bins ~
a Carts
e
Q. Personnel
fil
0 Customer Data Input
g
1l Desk Review for Service
f- Levels "O
~
i Routing Finalization
e!
f-
~ Adjust Service Levels per 0 Technical Assistance
op 1ty peatied
Outreach
Finalized Outreach and
Education Plan
1l
C Website Design and Launch
:i ·"' : Route Audits for Service
] Level Confirmation (MFD
C and Commercial Accounts) .c
u
~
] PR Campaign to Notify
.c Comroonity of Transition u
! Residential Outreach ::,
0 Programs
On-site Visits and Outreach
(MFD)
On-site Visits and Outreach
(Commercia0
Gold Coast TPR
Mountain View
Construction
Limoniera Construction
Signing of Contract Initiates Transition Plan Activities Start 10 9 8 7 6 5 4 3 2 0
~
~ "'
J
;;; ~ ;; ;;; ~ ;I., "' " ~ ""' J ~ ~
;; ;;; ~ ;;; ')I r; z g, 5r I: .:,
.. " "' 0 J &' 4'
8 months
§ months 1.5 months
2 months During this time reports will be ru n to ensure accurate data tra nsfe r betvveen Soft Pak and Recyclist 2 months
1 month
4 months
4 months
3 months
Completed by December 2020
Completed by November 2021
Comnle!f=;d bv lanuarv 29?5
4 months
3 months
4 months
3 months
3 months
3 months
_,
::;:
..s
,f
-2
::::
~
J
Container RollOut
In-City Training and Route
Review
City of Thousand Oaks • Section D: Technical Proposal • Page 62 D.1.ii Prior To Collection Services
The City is requiring a very tight time period between signing contracts (March 2021) and the start of service in January 2022. It is essential that many activities take place during this period to ensure a smooth transition of service.

Procurement

1. Immediately after signing the contract with the City of Thousand Oaks, Harrison will purchase all necessary containers and vehicles. Our vendors are fully aware of the timeline required for initiation of service and are prepared to meet these requirements as noted in their letters in Appendix E.
a. It is expected that vehicles will require an 8-month delivery time and will be delivered to Harrison no later than November 1, 2021.
i. Vehicles will be inspected, and field tested for 60 days before the start of service on January 1, 2022. These tests will assure all vehicles are ready to begin safely and efficiently servicing customers in the City. This ensures they are safe to operate, free from damage, meet all DOT Section 396.17 and CVC 34505.5 standards and will not result in any challenges or complications as a result of inoperable elements during the start-up period. Specifically, all vehicles will be road-tested, including testing mirrors, lifting mechanisms, body unloading functions, radio transmissions, on-board computer technology, and all safety equipment.

In addition to Harrison maintenance personnel, vehicle body and chassis manufacturers will have staff available on-site to help ensure all vehicles are operating correctly. These programs will ensure that all vehicles will be fully equipped and ready for operation.
ii. In the event there are unforeseen delays, Harrison has an existing fleet of local vehicles, model year 2021, that utilize RNG and may be used to initiate service until the new vehicles arrive.
b. It is expected that carts and bins will require a maximum of 6-month delivery time. i. Purchase orders for all single-family carts and commercial and multifamily containers will be placed in sufficient time to reserve a place on Toter‘s and Consolidated Fabricator’s production schedules. A longstanding relationship with both of these vendors provides us the assurance that manufacturing and delivery schedules will be met. Both vendors will begin shipping containers 60 days before the start of operational roll-out.

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City of Thousand Oaks • Section D: Technical Proposal • Page 63 ii. Delivered carts and containers will be staged for assembly at a designated location within the City. Carts will arrive with molded labels embedded in the lids. Carts will be fully assembled during the cart roll-out. Carts will be staged in a secure, covered, and paved area to ensure they are maintained at their highest quality ahead of roll-out.

1. Bins will require labelling, which will be conducted ahead of bin roll-out. Bins will be staged in a secure, covered, and paved area to ensure they are maintained at their highest quality ahead of rollout.

2. In order to ensure sufficient inventory, Harrison will place several orders during the transition and prior to the start of collection using the most recent data available regarding container sizes.

Additionally, the order will allow for sufficient inventory of all sizes, providing assurances that all customers will have the correct number and size of containers.
a. Existing Newbury customers may receive their carts ahead of January 1, 2022, with permission of the City.
b. The remaining customers will receive their carts from January 1, 2022 onward, in accordance with the protocol detailed in Section D.1.vii.

2. Harrison will finalize contracts with all sub-contractors who will dually prepare for the service start date.

3. Harrison will begin hiring new staff no less than 5 months ahead of the contract start date.
a. The Outreach and Compliance Manager will be hired via local advertisement, industry advertisement.
b. Please see Section D.1.iv for details on our hiring program.

Data Transfer and Technology

1. To ensure a smooth service transition, Harrison will request the current customer database in electronic format by April 2021. Working in collaboration with the City and the current hauler is essential in obtaining the customer database. The database will be converted to the Soft-Pak customer service software format and verified for accuracy. A final Soft-Pak working version of the database will be online by June 1, 2021, with AR002153
City of Thousand Oaks • Section D: Technical Proposal • Page 64 quarterly updates to ensure the most accurate and up-to-date customer information is used.

Customer information that will be needed at a minimum includes:

Customer name;
Customer email address;
Billing address;
Service address;
Contact information;
Service level;
Collection day(s);
Special servicing requirements such as walk-in service requirements; Entry key or electronic opening devices or entry code requirements; and Account history.
a. In the Soft-Pak system customers will be assigned new account numbers. Our Soft-Pak data files will be updated to include all information provided by the current collection contractor. Once downloaded into Soft-Pak, this information will then be used for routing and outreach information and Harrison will begin the desk review process to assess service levels for customer accounts. (see D.1.iii) b. The current service level information will be used for outreach to customers during the new service selection process. Along with service selection information, Harrison will provide an introduction to electronic billing and payment to our customers, and suggest that they enroll before service begins so that their first bill is received electronically. Customers will also be able to set up automatic payments to begin after receipt of their first bill.
c. Service levels will be appropriately adjusted during desk review, with input from the client and during the outreach and education activities (see Section D.1.iii).

2. Routes will be finalized using customer data in Soft-Pak and initial service level estimates.

Harrison has utilized significant resources and implemented advanced routing and mapping technologies to configure routes in a manner that is safe and efficient for the City. Using these technologies provides efficient routing where each route is driven by a supervisor to inspect the area of safety or other local concerns (such as schools and parks) during the proposed scheduled time. Adjustments can easily be made to the routes to allow for these external factors. Soft-Pak allows drivers to complete a stop-bystop accounting of the services. Major routing considerations taken into account include:

Area demographics;
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City of Thousand Oaks • Section D: Technical Proposal • Page 65 Early morning and peak traffic patterns;
Projected volumes of waste generated;
Projected density of waste generated;
Distance to the processing facilities;
Locations and schedules of schools; and
The number of accounts.

3. Special care will be taken to ensure uninterrupted service to customers. Our staff has already created a set of foundational routes based on the type of equipment chosen and the geography of the City to best service the customers in a safe and efficient manner.

These will be modified and refined as soon as the customer database is received from the current collection contractor, and converted to Soft-Pak. Priority will be placed on optimizing routes where routes will be adjusted to avoid interference with school hours, peak traffic times, one-way streets, and other busy times. Once routes have been established, each route will be driven by a supervisor to verify efficiency and safety.

4. Ultimately, the final routing adjustments will be made by the route driver. Route adjusting is an ongoing process. As new customers start and stop service, change service levels, and route conditions change, routes will require continual adjustments. Soft-Pak is specifically designed to allow these day-to-day route changes.

Outreach and Technical Assistance

1. Harrison will work closely with the City to develop a detailed outreach and education plan, which will be reviewed and updated as needed during the monthly scheduled meetings. Outreach will include a designated City of Thousand Oaks website, mass media campaign, direct outreach, and face-to-face visits. A detailed approach to Outreach and Technical Assistance has been provided in Section D.1.vi.

D.1.iii. Container Sizing
As described in Section D.1.vi, customers will receive extensive information about the transition of services and a description of all new program offerings.

Single Family Services
Harrison will provide outreach and education so customers can make informed decisions on changing their service level, if needed. Customers will be given ample time ahead of the roll-out to select their service sizes.

Initial outreach and education will:

Inform the resident of the service level currently in our data base; Provide the customer with their new customer account number; AR002155
City of Thousand Oaks • Section D: Technical Proposal • Page 66 Ask the customer to select their new desired level of service; Provide the customer with a description of the service available; Provide the customer a website to respond on-line, if desired; and Provide the customer with Harrison’s contact information, both telephone number and website, if they have additional questions.

Harrison will provide customers with an initial outreach postcard, where they may change the service size by mailing in their new selection. Additionally, a change in selected cart size may be made online through their online account. Otherwise, customers will be informed that they will receive a solid waste cart in the size to which they currently subscribe. After the initial container selection period, additional exchanges to a different container size will begin thirty days after start-up to allow customers time to get accustomed to the new services.

Commercial and Multi-Family Services
Technical assistance and outreach to commercial and multi-family accounts are particularly important to minimize disruption, particularly because Harrison expects customers will begin new recycling and organic recovery programs based on our service offerings. To facilitate this transition, Harrison will immediately begin reaching out to customers to discuss the service transition. Customers will have the opportunity to keep their same collection container sizes through the transition, or transition immediately to new container sizes to immediately being enhancing their diversion practices. All public outreach information will be very clear about this process.

Harrison will work closely with the City and make every effort to verify in the field the current levels of recycling for commercial accounts, in order to accurately pre-order containers. This may include a survey process for businesses similar to the one we propose for residential, using bin selection postcards, mailers, and a website to get business input on pre-ordering recycling containers. SCS Engineers will be hired to facilitate this process.

City Collection Services
Harrison will provide a single point of contact for the City to determine all of the container needs across City Facilities.

D.1.iv Retaining Current Employees
Harrison will begin personnel recruitment no less than 5 months ahead of the contract start date.

Harrison will make every effort to hire displaced employees from the collection contract through a variety of means. Additionally, Harrison will begin the hiring process for an Outreach and Compliance Manager.

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City of Thousand Oaks • Section D: Technical Proposal • Page 67 We place the utmost importance on hiring locally for a variety of reasons.

Hiring local residents strengthens the communities in which we live and work.

Local residents are more motivated employees, as they have a stake in improving the communities in which they live.

Hiring local, like buying local, has a larger positive financial impact on our communities.

Local residents have local knowledge and reflect the local culture, making them better suited to understanding and responding to local conditions.

Recruitment
It is our primary objective to hire the best people, who embody our company ethics and philosophies. These fundamental values assist to facilitate a smooth transition of services and contribute to the long-term success of our operations. Candidates for open positions will be sourced from local career centers, as well as the current contractor. The company‘s approach to recruitment and hiring for positions will be a multi-faceted process.

Transition Recruitment
Harrison will host a recruiting fair where any displaced employees can meet the Harrison management team. In addition, for any additional positions required for the contract, Harrison will work closely with local career centers to select and schedule candidates for interviews. Once candidates have been identified, the company will host a reception with the MDRR management team, where candidates will learn about our company, job opportunities, transition timeline, and understand our recruitment, training, and the hiring process.

We are committed to hiring qualified union workers displaced by the awarding of this contract.

Harrison has a strong relationship with the local labor union that represents the collection employees.

Employee Training
The training and development of our employees is essential to ensuring best-in-class service, as well as safety in the workplace, which is a priority for Harrison. Our operations invest in continued training and development of employees, which provides us the benefit of having a more skilled and motivated workforce and increased employee satisfaction and retention.

Major aspects of training include:

Health and Safety Training: Safety is our primary focus, where it is our goal to have every single employee return home safely to their families every night. Health and Safety training is designed for each job classification and is continued throughout their time at Harrison. As part of their orientation, all new employees will have successfully completed AR002157
City of Thousand Oaks • Section D: Technical Proposal • Page 68 a training program to perform their respective duties, ensuring compliance with all ergonomic requirements, material handling requirements, identification of hazardous waste, use of protective clothing and safety devices, and safe driving practices.

Customer Service Training: Comprehensive and contract specific customer service training will be provided to all of our CSRs. Our goal is to ensure that when a customer calls with an issue, they will be provided with accurate detailed information that fully complies with the collection services contract. This level of enhanced knowledge will aid the CSR when scheduling services, as well as informing customers of new and improved services.

Accounting and Administrative Training: All accounting and administrative employees will receive the appropriate training applicable to perform their jobs in compliance with the Thousand Oaks Franchise Agreement.

Management and Supervisory Management Training: All management and supervisory staff are provided training covering diversity, recruitment, workplace harassment and workplace violence, leadership, communication, coaching, and legal responsibilities.

These trainings are intended to support Harrison‘s philosophy of fair, ethical, and respectful treatment to all.

Training of Collection Personnel: Harrison has a comprehensive driver training program that prioritizes safety and customer service above all other needs. It is Harrison’s goal that at every level our customers are greeted with professional, friendly and knowledgeable personnel. Further, all new collection personnel will be required to participate in a driver orientation and safety program, which familiarizes the driver with the company, the vehicle, and the importance of providing outstanding service.

Training of Mechanics: Harrison ensures all of our mechanics are fully qualified to complete work on all of our equipment and operate in a manner that is safe and environmentally conscious.

In addition to the drivers and operations staff that will be hired, Harrison will hire an Compliance and Outreach Manager who will be responsible for the oversight of SCS, the outreach and education implementation plan, and all reporting required for compliance with SB 1383, AB 1826, and AB 341 in addition to the requirements under the contract. Their job duties will include:
 Be the primary contact on issues related to SB 1383, AB 1826 and AB 341 contractual obligations;
 Be the primary contact for the technical assistance sub-contractor;  Provide all reports as needed for the City and CalRecycle; AR002158
City of Thousand Oaks • Section D: Technical Proposal • Page 69  Perform a desk review of MFD complexes to assess their service needs and food scrap collection and yard waste collection programs and conduct on-site visits and assessments as needed;
 Perform a desk review of commercial generators to assess their service needs and food scrap collection and yard waste collection programs and conduct on-site visits and assessments as needed;
 Perform annual desk reviews of generators’ compliance and provide reporting to the City;
 Develop protocols for route reviews and conduct and coordinate route reviews as needed to comply with the regulatory requirements;
 Maintain records of solid waste diversion programs, including collection, route audits, non-compliance notices, complaints and resolutions, etc.;  Coordinate technical assistance and inspections with generators who are subject to food recovery programs;
 Prepare proposals and presentations to City entities;  Post educational and outreach material on the designated City of Thousand Oak’s website and social media platforms. An employee will post information provided by the City, as well as Harrison’s own content to further organics diversion programs;  Participate and represent Harrison in community activities;  Oversee customer satisfaction surveys of program services, per the Agreement;  Coordinate and produce the annual education and outreach plan required by the Agreement;
 Coordinate implementation of the annual public education plan;  Perform annual visits to identify the service needs of every customer, other than singlefamily customers, by conducting “diversion opportunity assessments” of customer locations and facilities in conjunction with the SB 1383 Compliance Manager;  Manage follow-up diversion opportunity assessments for businesses to conduct a more comprehensive investigation and educational process;
 Provide all customers with appropriate educational information necessary to make informed, environmentally-forward decisions relative to waste reduction, reuse, and diversion activities;
 Maximize the opportunity for initial and sustained program success by seeking to identify a "champion" (ideally a senior manager) at each commercial and multi-family customer who will serve as a primary contact and advocate for diversion programs within the customer’s organization;
 Assist in planning service needs for special events and large venues with a focus on reducing the Disposal of materials resulting from such events or venues; and  Create and distribute reports as required by the Agreement and/or requested by the City.

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City of Thousand Oaks • Section D: Technical Proposal • Page 70 D.1.v Transition Service Implementation
Major components of the transition implementation are discussed here and include transition of billing services and container delivery. Harrison is committed to ensuring a smooth roll-out of these services for the City of Thousand Oaks.

Transition of Billing Services: We will begin building our initial billing database procedures by integrating available customer service and billing data from the current hauler. Harrison will work collaboratively with the City and the current hauler to ensure that complete and accurate account data is provided to the Harrison Team, who will set up all accounts in our Soft-Pak database. Through transition, outreach opportunities, driver observation and the roll-out of the program, this information will be verified and adjusted for accuracy. Harrison’s operation team will perform route audits once the contract has been awarded where they will audit every commercial and MFD account to verify service levels and days of service before the start of the Harrison collection program. All of this audited and confirmed information will be transferred into our Soft-Pak system database. Prior to the start of service, every customer in all sectors will receive a service confirmation notice stating the service level we plan to provide. This notice will present customers with a variety of response methods (phone, email, standard mail) for requesting a service level change and will encourage full use of the recycling and organics programs we offer. We will request that customers immediately contact Harrison directly with any desired changes. This will ensure there is no disruption in service or billing disputes.

Single-Family Cart Distribution
Harrison has successfully implemented wheeled cart rollouts in several of our franchise areas, as our diversion programs have expanded over the years. Similarly, our selected vendor Toter, Inc., is well prepared to accommodate the implementation plan, has specialized experience in container delivery, and is able to adhere to the Transition Plan Schedule provided. If approved by the City, Harrison is prepared to transition existing Newbury customers to new carts ahead of the January 1, 2022 start date. All other carts will be transitioned starting January 1, 2022 and take no longer than 6 weeks to complete. This will allow for any necessary contingencies that may become necessary. Distribution schedules and maps outlining the distribution schedule will be provided to the City ahead of delivery to the customers.

Harrison will have a dedicated manager that will provide administration and oversight of assembly of containers, and delivery teams for both carts and bins. Each team will have a Harrison supervisor that will provide oversight of the team, who will assure all homes and businesses receive the correct size container(s). These supervisors will become the on the ground representative for Harrison, fielding communication from residents and businesses that may have questions as carts and bins are delivered.

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City of Thousand Oaks • Section D: Technical Proposal • Page 71 Harrison will deliver containers to all customers on their regular service day. Harrison collection vehicles will empty the contents of the old container, where Toter staff will follow the collection trucks, collect the old containers and place a new container in the collection location. This will ensure there are zero service disruptions for customers in Thousand Oaks.

Delivery reports will provide a summary of the number and size of each type of cart for each route. This report will allow the assembly crew the ability to pre-load a delivery truck with the exact size and number of carts by route, providing for efficient and accurate delivery.

Both teams and delivery trucks will utilize route maps to ensure homes are receiving their requested cart size. Supervisors will continually provide quality control and will be poised to record by address any issue that may occur on the route that may affect future collection efficiency. Harrison will be able to provide the City accurate reports that track distribution progress.

Carts will have an attached flyer containing the following information:

Proper placement of cart;
Start date;
Acceptable materials in the carts;
Frequently asked questions (FAQ); and
Contact information for the resident should they have any questions.

Commercial and Multi-Family Container Exchange
Commercial and multi-family container delivery teams will utilize distribution route sheets similar to those of single-family residents routes. Harrison will deliver the requested bin size as determined by activities detailed in Section D.1.iii.

In order to ensure minimal disruption to customers during the distribution of commercial and multi-family bins and carts, the removal of the existing bin or cart is necessary due to space constraints in many commercial areas. Therefore, the process is an exchange of containers rather than solely a distribution of new containers. Collaboration from the current hauler is essential.

Similar to the proposed container roll-out for Single Family homes, Harrison collection vehicles will empty the contents of the old container, where Toter staff will follow the collection trucks, collect the old containers and place a new container in the collection location. This will ensure there are zero service disruptions for customers in Thousand Oaks.

Distribution of new commercial and multi-family containers will be done by route. This will minimize traffic delays, facilitate supervision, and provide for more efficient use of equipment.

We will complete the exchange of bins route-by-route, until the entire city has been completed.

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City of Thousand Oaks • Section D: Technical Proposal • Page 72 The commercial container exchange team‘s delivery fleet equipment will consist of two stinger trucks (trucks with bin lifting and transferring capabilities), multiple flat-bed trucks, and a frontend-loading truck. The stinger truck is specially designed to pick up and transport front-endload bins. As the commercial container exchange team moves from business to business within a zone, one stinger truck will remove the existing bin to a location where the front-end-load truck is able to dump it. Once empty, the container will be loaded on a flat-bed truck to be delivered to a location agreed upon by the current hauler. Once the bin has been removed, the second stinger truck will place a new bin from another flat-bed at the service location.

City Container Distribution
Prior to the start of the collection contract, Harrison will work cooperatively with the designated contact(s) at the City on the transition of Thousand Oaks services. Harrison will have a designated primary contact for the City to help determine the desired level of recycling service, container size(s) and determine the safest and most efficient method of collection. Harrison understands that it is essential to maintain or improve services in the City.

Harrison will deliver new carts and roll-off containers to service locations requiring carts and rolloff containers, and exchange bins at service locations requiring bins. Each City location will be entered into the Soft-Pak database and be given a unique account number. This unique account number will allow for routing all sites in the most efficient manner, including requests for special pick-ups or other service requests. A unique account number also allows the City to track each service location separately, which will help track the diversion efforts by building and department.

D.1.vi. Transition Outreach and Education
The transition outreach and education program will focus on key goals, including:

Introducing customers to the new collection program,
Answering any questions about the transition of service, Mitigating and potential impacts resulting from the bin swap out, Right-sizing collection containers; and
Familiarizing customers with the new billing and software programs.

Public education and outreach through implementation is key to a successful transition. Harrison will work closely with the City to ensure all outreach items, programs, and activities are developed and executed in a collaborative way. To ensure quality deliverables, our schedules for design, proofing, approval, production, and distribution will be provided ample time.

Additionally, Harrison has hired the expertise of SCS Engineers to assist with the implementation of Outreach and Education during the transition, where it is our belief this investment will ensure each new program will begin smoothly.

AR002162
City of Thousand Oaks • Section D: Technical Proposal • Page 73 Outreach and Education Actives will follow the following phases:

Phase 1: Initial implementation plan meetings will take place between Harrison and the City.

Initial meetings will discuss a branded outreach campaign for the transition between services and provide review and approval on all pieces of the planned campaign. This includes the website, social media platforms other electronic materials, printed flyers, information packets, and cart hangers.

Phase 2: Harrison Contract Manager, Collection Service Manager and/or Outreach and Compliance Manager will attend community events, meetings, workshops and provide presentations to Chamber groups, HOAs, commercial customers and other community organizations. They will leverage existing communication channels, such as bulletin boards, newsletters, e-news, Nextdoor and other web-based platforms and Facebook pages. Harrison’s website will be updated on a monthly basis or upon any updates to the transition schedule, to ensure the dissemination of information to all accounts in Thousand Oaks. Further, an online system will be implemented to collect customer emails for use in outreach and marketing campaigns to complement all outreach campaigns.

Harrison will also begin auditing and targeting commercial accounts and MFD premises to confirm service levels, container locations, and the need for additional recycling services in Phase

2. Harrison will launch a mass media campaign. This campaign will include the following advertising platforms: bus shelter ads, billboards, movie theater ads, print ads and online ads (Google AdWords, Facebook, etc.). All cart selection postcards will be mailed out to customers to introduce the new service and welcome feedback in container selection. Harrison will also launch a new call center in the City to receive local customer calls and inquires generated from the media campaign.

Phase 3: The final phase of outreach will consist of mailing all approved welcome packets to single-family customers, brochures and “how to” flyers to commercial and multi-family customers. The website will be finalized and provide a comprehensive interactive platform that will feature special sections for single-family, multi-family, and commercial sectors.

Welcome/recycling guides that will affix to all new carts with service information will be finalized in preparation for cart roll-out.

The specific types of education and outreach activities that will occur, including the following:

Transition Period Recycling Resources | All Sectors
The following table summarizes all Recycling Resources that will be provided for the City of Thousand Oaks during the transition period.

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City of Thousand Oaks • Section D: Technical Proposal • Page 74 Transition Period Recycling Resources: Electronic
Recycling Resource Description Distribution/Frequency
Social Media Sites Create social media pages that explains the new agreement commencement date
and major highlight, and all programs
that will be offered (Nextdoor, Facebook,
and other web-based platforms)
On-going
60 days prior to
contract start date
Mass Media Campaign

Produce and distribute advertising,
including bus shelters, billboards, movie
theater ads, print ads and online ads
(Google AdWords, Facebook, etc.)
One time during the
transition of services:
45-60 days prior to
contract start date
Website
Harrison will have a City specific website
where it will present “how-to” information
for participating in the collection and
diversion programs. This will include
information regarding proper container
set-outs, links to click on for additional
resources, information about seasonal
collection programs, Frequently Asked
Questions, information about available
Facilities, and what happens to their
materials that are placed in each
container. All commercial educational
materials will be posted in this section of
website in PDF and/or video format. The
website will publish the current Rates
charged to commercial within the City. In
addition, customers will have the
opportunity to request outreach
materials, site assessments and/or
presentations.

The website will be
available for use at
least 60 calendar days
prior to the start of
service
Public Service
Announcement (PSA)
Prepare and distribute a PSA for local
radio and cable television broadcast that
explains the new agreement
commencement date and major
highlights, and all programs that will be
offered
Two times during
transition of services:
20-30 days prior to
contract start date.

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City of Thousand Oaks • Section D: Technical Proposal • Page 75 Transition Period Recycling Resources: Direct
Recycling Resource Description Distribution/Frequency
Phone Calls Harrison will use an automated
calling service to contact all SingleFamily Customers one week before change in service begins reminding
customers of change in service
provider and new cart delivery.

One time during
transition of services:
one week before
service starts
Starter Kits:

Commercial & MF’s only Outreach staff will provide property managers with a “starter kit” on
organic and/or green waste disposal,
mandatory organics recycling and
optional edible food recovery that
includes a service guide, posters,
brochures, and labels for containers.

Delivered to customer
accounts 30-45 days
before the start of the
roll-out
Workshops/Presentations
Harrison will visit homeowner
associations, neighborhood groups,
associations, and commercial
customers to promote and explain
the recycling programs and
additional information to educate
the groups on the importance of
diverting materials from landfill. This
will happen in person or via online
platforms.

Larger HOA’s,
neighborhood
associations, and
commercial customers
will be visited prior to
commencement of
service.

Food Scrap Pail
(SINGLE FAMILY & MF ONLY)
Harrison will deliver a food scrap pail
to every single-family residence and
MF unit for the separated collection
of food scraps. This will include a
graphic label that describes the food
and compostable materials that are
allowable, bagged inside the green
container, or separated in the brown
container.

Single Family Food
Pails will be delivered
to each single-family
home on top of the
green bin during
container distribution.

MF Food Pails will be
delivered to each unit
20-30 days before
contract start date.

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City of Thousand Oaks • Section D: Technical Proposal • Page 76 Transition Period Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
Newspaper
Advertisement Prepare and distribute a newspaper
advertisement that explains the new
agreement commencement date and
major highlights, and all programs
that will be offered
Two times during
transition of services:
30 days prior to
contract start date.

Press Release Produce a press release to advertise
and promote all programs, with
particular focus on new programs that
will be offered to each sector (singlefamily, multi-family, commercial, City facilities)
One time during
transition of services:
20-30 days prior to
contract start date.

New Service Provider
Mailer
Harrison will provide a direct mailer to
single-family, commercial and multifamily customers that will give details on the change in service provider,
program changes, date of the change
of service, a recycling and organics
bin guide, in addition to holiday
schedule and basic information about
Harrison. Information directing
customers to our website and
Customer Service Department will
also be provided in the event
customers wish to receive more
information or have initial questions.

One time during
transition of services:
60 days prior to
contract start date
Subscription Mailer Harrison will provide a self-mailer with return post card for single-family,
commercial, and multi-family
customers to choose their containers
sizes.

One time during
transition of services:
45 days prior to
contract start date
AR002166
City of Thousand Oaks • Section D: Technical Proposal • Page 77 Transition Period Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
Recycling and Organics
Guide for Single Family
Homes
Harrison will provide a “recycling
guide” and “organics guide” specific
to Single-Family Customers. This
guide will reflect the service changes
to the customer. In addition, the guide
will include information on collection
methodologies, set out instructions,
set out schedule, contact information,
and acceptability and necessary
preparation of materials for all SingleFamily programs. A section of the guide will specifically address proper
methods of handling and Disposal of
Hazardous Wastes, Bulky Item
Collection, the Reuse program and
information about Harrison.

Affixed (inside plastic
bag, zip-tied to handle)
to every Single-Family
and Townhouse
Recyclable and
Organics Materials Cart
delivered on start of
service.

Recycling Guide for
Commercial and MF’s
Harrison will provide a “recycling
guide” specific to multi-family and
commercial customers. This guide will
include information on collection
methodologies, set out instructions,
set out schedule, contact information,
and acceptability, AB 341, AB 1826,
and SB 1383 information.

Direct-mail to multifamily and commercial
customers 20-30 days
prior to contract start
date
COMMERCIAL & MF’S
ONLY:
“How-to” Flyer:

Recyclable Materials
Harrison will prepare and distribute a
“how-to” brochure explaining the
Recycling Materials Collection
Programs for multi-families and each
general business type (restaurants,
office/commercial buildings, strip
malls, and large commercial
businesses).

Direct-mail to multifamily and commercial
customers 20-30 days
prior to contract start
date
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City of Thousand Oaks • Section D: Technical Proposal • Page 78 Transition Period Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
COMMERCIAL: “How-to”
Flyer: Organic Materials
Harrison will prepare and distribute a
“how-to” brochure explaining the
Organic Materials Collection
programs for each general business
type (restaurants, office/commercial
buildings, strip malls, and large
commercial businesses).

Direct-mail to
commercial customers
20-30 days prior to
contract start date
MF ONLY: “How-to”
Flyer: Organic Materials Harrison will prepare and distribute a “how-to” brochure explaining the
Organic Materials Collection
programs for multi-family dwellings.

Direct-mail to multifamily customers 20-30
days prior to contract
start date
D.1.vii Coordination of Parties
In Harrison’s experience there are no challenges that cannot be overcome through close collaboration and effective communication between all parties. To this end, our transition plan provides for transition coordination meetings to occur regularly through the course of the transition of services. Harrison assumes City staff will be present during the transition meetings.

These meetings will also bring together equipment vendors, and representatives of the current collection contractor. Particular emphasis on clear coordination will be necessary for database management, employee recruitment and hiring, and container collection prior to start-up.

Harrison currently operates a large portion of the residential customer base as Newbury disposal, where services can transition, with City approval, ahead of the start date. Further, Harrison and Waste Management, who currently operates the remaining portions of the City, have an existing working relationship. Our approach to container roll-outs, will additionally ensure that all containers will be emptied for customers, replaced with new containers, and returned to the current collection hauler.

D.1.viii Transition Contingency Plan
Industry standard lead-time for solid waste and recycling collection vehicles is twelve months from date of order to date of delivery. Because the window between the award of the contract and service start-up is expected to be 9 months, Harrison will prepare the truck delivery order immediately upon the award of contract, so that the vendors can ensure timely delivery. Should delays in vehicle procurement arise, Harrison will use spares and accommodate additional collection routes from the existing fleet of vehicles.

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City of Thousand Oaks • Section D: Technical Proposal • Page 79 Harrison will place orders for single family carts no later than May 1, 2021 based upon estimated customer cart size selection plus a 1% overage for variance in actual solid waste cart sizes selected. Harrison will ensure that all carts will be delivered by December 1, 2021. The order will be split with half the order delivered first in all sizes and colors, followed by the second half of the order. Again, this will enable our delivery vendor to begin distribution on schedule even in the event that the entire order has not been received. Roll-off, compactor, and debris box containers will be ordered by May 1, 2021. Harrison will ensure that all containers are delivered by December 1, 2021
Personnel Recruitment and Training
Our contingency plans for all key transition elements include extended time frames. Training for drivers, mechanics, and customer service is no exception. Similar to the training described under customer service, drivers, and mechanics will receive a training schedule upon receiving their employment offer, and training will be a key topic in the job fair. Training for drivers and mechanics will begin in October 2021. In addition to completing required training modules, drop-in visits will be available to drivers and mechanics that want to receive additional handson practice.

Training for drivers and mechanics will take place at Gold Coast Recycling. Completion of training will include a working knowledge of safety procedures, operation of the vehicle, on-board computer system, and route familiarity. The transition plan training will further include drivers getting acquainted with actually driving all of their routes, demonstrating proficiency at onboard communications with customer service, and completing all service collection functions at 100% operating proficiency.

Data Management and Conversion
Contingency planning will include a flat file transfer of the database. This will provide extra time for the conversion of data to Soft-Pak.

Collection and Routing
Preliminary route work has already been done in the development of all routing assumptions. A minimum of four months, including routing finalization and route audits for service levels, have been provided to complete route work for all lines of services, which is more than adequate to complete the process. Contingencies include back-up collection vehicles and drivers to be stationed both on-site and on-standby. The back-up team will include seasoned route supervisors, drivers, and trucks equal to ten percent of the total collection routes. The back-up team will be identified a minimum of forty-five days prior to start and receive orientation of the service area, including unloading procedures and actual drive time in Thousand Oaks. Secondary back-up drivers and vehicles will also be identified so that any unforeseen obstacles will be met.

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City of Thousand Oaks • Section D: Technical Proposal • Page 80 Facilities
The Mountain View Facility is currently under construction and expected to be completed well ahead of the contract start date in January 2022. Additionally, Harrison is currently working on the 30-day administrative process for the Gold Coast Recycling & Transfer Facility to manage the co-mingled organic materials which is expected to be completed by November 2020. As additional contingencies Calabasas Landfill has expressed interest in managing organics through their landfill operations. Our partner, Agromin, additionally operates at Simi Valley Landfill who is working through the required permitting to manage organics at their facility as an additional possibility. (Please see Appendix F for the relevant facility letters.) Harrison also has a relationship with Synagro to act as a bridge composting location, who can accept organic materials now, until the Limoneira Compost Facility is operational in 2025. Gold Coast Recycling and Transfer Facility is ready to accept recyclables without any necessary changes to its operation. Harrison has secured locations for the City of Thousand Oaks to confidently meet the requirements of SB 1383.

Container Distribution
Our transition plan includes a contingency for a six-week carryover for any delays in container exchanges. Route managers who are familiar with the City will oversee the deliveries. This process will ensure that Harrison is in full control of the container transition process and that customers are neither left with extra containers or without one. Delivery performance will be monitored and reported weekly. If for any reason delivery performance is off by more than 5%, additional delivery crews will be added.

Harrison transition plan for cart deliveries for 1,200 homes per day is based upon consistent and proven results of the selected vendor to assemble, deliver, and affix cart tags for 1,200 homes per day, three carts per home, and five days per week. Harrison’s route supervisors will monitor daily deliveries in the field to ensure proper cart placement, delivery of sizes, affixing of cart brochures, and safety protocols being followed. Contingency planning has been incorporated in a planned delivery schedule based upon a minimum number of homes delivered per day.

Delivery performance will be monitored and reported weekly, and if for any reason it is off by more than 5%, additional delivery crews will be added.

Public Education and Community Outreach
Contingency planning for public outreach includes extended lead times for all components, including collaboration, design, proofing, approval, production, distribution, and any anticipated customer response. The timing of primary outreach materials precedes distribution of containers, transition of new services, and depends upon receipt of an accurate customer database. The transition plan will facilitate extended lead times and allow for extra time to complete all steps in the public outreach process. Upon approval of the public outreach plan, a timeline will be completed, including all steps of the process from the execution of the contract.

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City of Thousand Oaks • Section D: Technical Proposal • Page 81 As required, Harrison will make extra staffing available from our affiliated entities nearby to cover any contingencies that might occur during the transition. We will also have extra route crews available to service any customer that may have experienced a missed pickup.

AR002171
City of Thousand Oaks • Section D: Technical Proposal • Page 82 D.2 Operations Plan
Harrison is pleased to continue our exemplary
operations for the City of Thousand Oaks. This
section provides a thorough description of our
operation plan, where we will be utilizing all
new, low NOx CNG engines, that will operate on
renewable CNG from day 1 of the contract. Our
collection programs will use best in class
technology to ensure safety for our customers
and drivers, the ability to audit containers,
provide accurate and transparent reporting,
while ensuring exemplary customer service and
support throughout the contract.

Please note this Section D.2 includes our Collection Operations Plan, where our Street Sweeping Operations Plan can be found at Section D.2.vii. Both the HHW and Storm Drain Cleanout Operations Plans are Found in Section F.2 Optional Services.

D.2.i Collection Vehicles Description
Harrison will continue to service the City of Thousand Oaks with an entire new fleet powered by compressed natural gas (CNG). Natural gas contains less carbon than any other fossil fuel and produces lower greenhouse gas (GHG) emissions per year. Our vendors have provided guarantees that these vehicles will be delivered in time for the start of the collection contract on January 1, 2022, which can be found in Appendix E.

D.2.i.a Collection Equipment for Collection Operations
As stated, Harrison will use all new CNG vehicles supplied by Peterbuilt. Since the late 1930s, Peterbuilt has supplied the commercial vehicle market with the industry’s most rugged, reliable and efficient products. Their vocational fleet reflects an enduring commitment to hard work in tough environment. Environmental stewardship has been a top priority in all of their operations.

They participate in the concept of zero waste to the landfill by having a presence throughout North America to facilitate recycling efforts with infrastructure to reduce environmental impacts.

They are committed to alternative energy solutions as they have several electric powered models in development.

Harrison vehicles are light green and are assigned a dedicated number (located on the side and rear of each truck). Each vehicle has proper identification and safety signage on all sides. Each truck is also outfitted with switchable placards indicating the commodity type being hauled by the truck. All signs and placards are visible from at least 20 feet away which ensures any concerns AR002172
CNG fleet Parked at Harrison's Ventura Facility
City of Thousand Oaks • Section D: Technical Proposal • Page 83 regarding a vehicle can be reported. Harrison will work with city staff to ensure any new or existing signage meets the City’s approval.

Collection Vehicles to be Used Within the City of Thousand Oaks Line of Business Multifamily and
Commercial MSW, REC
& Organics Containers
Residential

MSW, REC &
Organics Carts
Commercial &
Industrial

MSW, C&D, REC &
Organics Containers
Type of Truck
Front Loader Automated Side
Loader Roll-off
Make/Model Peterbilt
Cummins engine
Amrep body
Peterbilt
Cummins engine
Amrep body
Peterbilt
Cummins engine
Amrep body
Truck Quantity 14 21-25 3
Compartments
Size
Weight
Max Load Cap
1 compartment
40 cubic yards
full eject
66,000 lb. GVWR
21,120 lbs
1 compartment
40 cubic yards
full eject
62,000 lb. GVWR
25,100 lbs
Tip to dump
60,800 lb. GVWR
31,000 lbs
Axels
Turning Radius 42 ft 3 axels40 ft
3 axels
38 ft
Collections Per Day 120 1,100 10
Age
Useful Life
2022
10 years
2022
10 years
2022
10 years
Fuel Type Renewable CNG Renewable CNG Renewable CNG
Photo
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City of Thousand Oaks • Section D: Technical Proposal • Page 84 Specialty Collection Vehicles to be Used Within the City of Thousand Oaks Line of Business
Bulky Item Collection
Container Service
Street Sweeping
Operation Hard to Service Areas
Type of Truck
Flatbed Street Sweeper Scout Truck (Automated
Side Loader)
Make/Model Isuzu
4HK1TC engine
Container bed body
TYMCO
Vortec engine
Sweeper body
Peterbilt
Paccar engine
Wayne Autocat body
Truck Quantity 3 4 3
Compartments
Size
Weight
Max Load Cap
1 compartment
23 cubic yards
20,000 lb. GVWR
11,500 lbs
1 compartment
60 cubic yards
31,000 lb. GVWR
19,300 lbs
1 compartment
10 cubic yards
33,000 lb. GVWR
22,000 lbs
Axels
Turning Radius
3 axles
32 ft
2 axles
28 ft
2 axles
36 ft
Collections Per
Day
30-60 n/a 550
Age
Useful Life
2022
7 years
2022
7 years
2022
10 years
Fuel Type Renewable Diesel Renewable CNG Renewable Diesel Photo
D.2.i.b Reducing Air Emissions and Wear and Tear on City Streets In 2016, Harrison constructed a slow-fill CNG fueling station at our corporate yard in Ventura.

Today, we have the capacity to fuel more than 100 vehicles per day. In addition, we are currently planning to add fast-fill dispensers for even more fueling capacity. The fuel purchased for this AR002174
City of Thousand Oaks • Section D: Technical Proposal • Page 85 station is produced from 100% renewable resources. With the CNG platform, the collection vehicles will be able to harness the Cummins Westport ISX12N 400 hp natural gas engine which has demonstrated that the engine meets and exceeds the California Air Resources Board’s (“CARB”) optional Low NOx standard of 0.02 g/bhp-hr, and is consider near-zero on NOx emissions. Plus, the CNG collection vehicles can utilize renewable natural gas (RNG) as a carbon negative fuel in their CNG collection fleet.

Our new fleet is qualified by the California Air Resources Board (CARB) with a Clean Idle Certification. This translates to mean that each vehicle has a five-minute limit for engine idling.

After five minutes, the engine turns off to reduce fuel consumption and exhaust emissions.

D.2.i.c Our Fleet Advantages
In addition to the substantial GHG emissions our fleet has to offer, our fleet and our operational protocols ensure other significant community and environmental advantages. As a commitment to our customer service, we are sensitive to noise pollution where our equipment and operations protocol mitigate this issue. CNG engines are much quieter than diesel engines. Many customers have commented they cannot hear the CNG truck coming down the street. Additionally, the mechanical arms on our vehicles have dampeners which slow the hydraulics before the container is emptied so it does not bang into the truck. This feature reduces noise and wear-and-tear on the equipment. Our routes are scheduled to minimize traffic impacts. They are not allowed for early morning commercial collections to be performed in areas that are adjacent to residential customers.

D.2.i.d Vehicle Maintenance Programs
Our commitment to service includes adequate preparation for both routine maintenance and other vehicle down time. Harrison has dedicated sufficient vehicles and trained personnel to eliminate impacts or delays to regular collection services due to maintenance issues throughout the term of the contract.

We have assumed a backup (spare) vehicle ratio of 10% for the City of Thousand Oaks. With a fleet of more than 70 CNG trucks our back-up fleet is always ready. We are committed to keeping the City of Thousand Oaks streets and service areas clean by adhering to strict spill response protocols. This include maintenance procedures designed to stop potential spills, leaks and hose problems before they happen.

Every 120-operating hours, each of our collection vehicles undergoes a spill and leak prevention assessment. Mechanics inspect hoses and replace anything that show signs of wear prior to the manufacturer scheduled replacement.

Drivers closely inspect their vehicles for leaks twice per day, during pre-trip and post-trip inspections. When a leak is noticed, the truck does not return to service until the leak has AR002175
City of Thousand Oaks • Section D: Technical Proposal • Page 86 been assessed and repaired by our shop. A spare truck will be used as necessary to prevent any delay in service.

Should a spill occur while on route, the driver immediately contains the spill, using the spill kit that is onboard each truck. The driver uses their company provided mobile phone to notify dispatch staff of the spill. Dispatch records the spill location, fluid type, proximity to drains and approximate spill quantity.

The City is notified and a route manager is
dispatched to the scene of the spill to verify
driver reported information, assist in spill
containment and ensure that the spill is
properly managed per federal, state and
local standards. We report the spill to the
proper authorities as required.

In the event a spill cannot be contained, or
a spill has reached storm drains, dispatch
automatically sends a professional service
provider to the location to perform all
proper cleanup measures.

Our corporate yard has its own fleet maintenance center to support our collection fleet. The maintenance area includes:
20,000 square foot maintenance shop and 15,000 square foot welding/hydraulic shop that services more than 165 collection vehicles
21 service bays
6 CNG-certified mechanics
Open 14 hours per day
Harrison has a comprehensive preventative maintenance program for equipment. The program is consistent with the standards and procedures recommended by the Technical Maintenance Council of the American Trucking Association. Preventative maintenance is performed on a monthly basis, at a minimum, or as needed. All vehicles are washed every week or as needed.

Process Performance Standards
Planning and Scheduling A minimum of 70% of repairs are scheduled Preventative Maintenance
Compliance
100% of preventative maintenance activities performed
within 10% of designated intervals
AR002176
©
©
Fleet Signage and Safety Kit
©
City of Thousand Oaks • Section D: Technical Proposal • Page 87 Process Performance Standards
Preventative Maintenance
Inspection (PMI)
Document completion of a defined vehicle inspection
approximately every 120 engine-hours
Quality Control Inspection Property documented inspections of 10% of all PMIs completed
Driver Pre-Trip/Post-Trip
Inspections
Conducted before and after every trip without
exception
Tire Maintenance Twice weekly documented check of tire pressures and inspection of tires for each wheel position
D.2.i.e The Power of People and Technology
Our focus is all about the customer experience. We strive to provide a clear and consistent message to deliver the desired and expected level of service. Whether the customer is a resident or commercial or industrial business, the message is the same from customer service, the route driver, supervisor, or outreach and education personnel. This conscience effort to align customer service with the customer experience is a part of our strategy to boost service efficiency. Service Delivery Optimization (SDO) is a way of doing business for Harrison. Linking technology and logistics management processes, with the skills of our drivers and other field staff, allow us to cover routes and other services more efficiently. SDO changes how we manage our collection and maintenance operations. By improving our systems through technology – like onboard computers, routing software, and cameras – we can have a big impact on safety, accountability, doing a better job of setting expectations, enhancing employee communications and maximizing customer satisfaction.

SDO provides the metrics to coach and improve everyone, from our drivers to our route supervisors. It is a better way of measuring our people and service. It empowers frontline employees, particularly our drivers, to excel at their work and drives accountability through performance management and coaching.

Advanced Technology for Optimizing Service Delivery
We utilize innovative technology that ensures we are providing service safely, efficiently and with the highest level of accountability as possible. Our drivers, dispatchers, customer service representatives and route managers are outfitted with this technology.

AR002177
City of Thousand Oaks • Section D: Technical Proposal • Page 88 Innovation Description Benefit
Mobile-Pak Affordable in-cab
computing that’s easy
to use with route
sheets, disposal and
route activities
 Obtains real time information related to
all truck locations, stops serviced,
capacity, service status and other key
service data
 Enables dispatch and managers to
communicate with operations and
customer service for immediate and
efficient customer issue resolution
 Lowers GHG emissions and vehicle miles
driven for less impact to city streets
Map-Pak See routes, vehicles
and bins all on one
screen
 Identifies routes that are running behind
pace, enabling the redistribution of
routes to prevent missed or late pick-ups
 View vehicle locations, times of service
and dispatch by proximity all in real-time
3rd Eye® Constantly monitor
work environment,
automatic verification
of service and
overload and
contamination visibility
 Designed to capture video and audio
inside and outside the vehicle when
triggered by abrupt actions (such as
braking, acceleration, swerving, speeding
or collisions)
 Provides real-time feedback to the driver
 Helps identify and address risky
behaviors
 Enables managers to coach driver
performance before incident, further
protecting the public and our employees
 Helps reduce collisions, fuel consumption
and maintenance cost
 Provides immediate service verification
for CSRs, dispatch and managers
We utilize state-of-the-art Soft-Pak Software Solutions to develop, manage and modify routes.

The software is used daily by our local Operations Improvement team to ensure that each route is well maintained and adjusted to reflect new developments and changes in service levels, customer counts and traffic patterns.

AR002178
City of Thousand Oaks • Section D: Technical Proposal • Page 89 With Soft-Pak, all customer service, billing, routing and operational information is integrated and available for all users in a controlled and easy to access system, whether in the office or in the field. The following list identifies its key capabilities for accurate information management.

A comprehensive customer service package
On-line dispatching with route management
Billing, accounts receivable and collections all integrated Productivity and profitability reporting per route
Inventory tracking and fleet maintenance reporting
Scale and landfill ticketing
In-cab computing
Vehicle all-around video and audio
Commodity tracking
Extensive management reporting for all business segments Soft-Pak provides a modular system for information management. The central application is iPak. It coordinates the flow of information for the Mobile-Pak and Map-Pak modules for various operational tasks.

Map-Pak displays customer
locations in a user-friendly map
through a variety of coloring and
labeling options and allows users
to visualize existing and future
routes. It is updated in real time
so route managers, drivers,
dispatchers and customer service
representatives can resolve any
questions or concerns our
customers or municipal partners
may have.

The modular system is web-based. So, when iPak changes – where customer service and billing data is stored – updates to Mobile-Pak and Map-Pak are immediate to capture new customers and service changes.

Primary Customer Benefits of Integrated Route Management • Operational Efficiency – Designing and utilizing the most efficient routes means lower cost for customers, less wear and tear on city streets and the ability to avoid heavy traffic patterns.

AR002179
Route Mapping
0 •
City of Thousand Oaks • Section D: Technical Proposal • Page 90 • Safety Improvements – Routes are planned in line with company safety policies and protocols. To the greatest extent possible, routes are set to accommodate traffic patterns and flow and avoid high-pedestrian traffic hours at locations such as schools and parks. • Environmental Savings – Operational efficiencies gained through our routing process have immediate, positive effects on the local environment. Fewer miles driven means reduced greenhouse gas emissions.

Technology Leads to Better Customer Service
Our Customer Service Center
connects directly with the
customer and the drivers and
route managers. It is done
seamlessly using technology that
communicates with the truck’s
computer and driver, and allow
the dispatcher to see where our
trucks are located and how well
they are progressing on their
route.

A phone call to the Customer
Service Center generates an electronic ticket automatically sent to the dispatcher. It could be a question on timing for a commercial customer who saw a truck nearby and is wondering why he has not picked up yet. The dispatcher reads the ticket, researches the situation using data from the driver tablet, and determines who can best handle the issue. The dispatcher talks with the driver and can assign the electronic ticket onto the driver’s tablet; mobile technology gives the dispatcher quick direct access to each driver.

We have a team of three dedicated operation specialists. They work side-by-side, keeping watchful eye on residential, commercial and roll-off services and routes daily. They are able to assist their colleagues in the Dispatch Center to troubleshoot issues as they arise. Every dispatcher or operation specialist can access the same information providing continuous seamless coverage if someone is on a break, or during an all-hands situation like an emergency or weather event. The team’s collective goals are straightforward:

Improve the Customer Experience
Streamline Communication
Support Operations
Increase Efficiency
AR002180
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City of Thousand Oaks • Section D: Technical Proposal • Page 91 The increase in effectiveness afforded by our technology investments empowers our employees to deliver exceptional customer service by the most efficient and effective means possible. Key functionalities include the ability to:

Instantly view driver location and route progress
Assign electronic tickets
Instantly share and access on-route photographs (i.e. photos of blocked containers, etc.) Reallocate portions of routes
or a single collection from
driver to driver
The combination of onboard
technology investments and
computerized dispatch enables
Harrison to increase the effectiveness
of our everyday operations and
maximize our ability to quickly
respond to customer needs.

Managing Route Progress
Consistency equals customer satisfaction. Using Map-Pak technology, route managers and dispatchers can track every stop on the route virtually. By following the same route order every service day, we create consistency in service and increased customer satisfaction. Mobile-Pak displays how closely the driver followed the route, where there were service delays, and where the driver had to deviate from the route. Coaching consistency is important, and our general goal is to run the route at least 90% as designed.

The graphics show the tracking for an actual route. A route order is typically denoted by red symbols (representing each account on the route). The order in which stops are serviced is denoted by blue symbols (based on when the driver “statuses” the stop, meaning completed the pick-up).

The driver updates the status of each container as it is collected. That route information is shared instantly with the customer service center, so when a customer calls, our CSRs know what has happened on the ground. This helps the route manager track down disputed calls and helps the driver eliminate missed pick-ups.

Commercial settings can be challenging to service. Often times, business addresses and container locations do not align. Using the in-truck tablet, we can include the container’s GPS AR002181
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City of Thousand Oaks • Section D: Technical Proposal • Page 92 location to identify its exact
location on the property. This
can assist drivers to avoid missed
pickups in confusing setting.

We know not every day goes
smoothly. Traffic can slow a
driver on their route. A driver
gets sick and the route still needs
to be serviced. Route managers
and dispatchers can take a
portion of a route, or an entire
route, divide it up among other
trucks, and seamlessly drop
those stops onto the other driver tablets. This puts the customer first, allowing us to quickly react to all situations. It is all about getting the job done as expected every day.

While sitting at their desk, our operations team can see where our trucks are located, the stops already completed and the day’s work left to be collected. The software gives the operations team the tools needed to re-route the work to the nearest truck.

Onboard Computing System (OBC)
The entire fleet servicing the City of Thousand Oaks is equipped with an onboard computing system (OBC), which enhances communications between our operations and customer service teams. OBC replaced paper route books with electronic sheets updated in real time. Collection drivers see all stops and service tickets on their touch screens, which is updated remotely and in real time. Drivers use their OBC to log completion of each service performed.

OBC is also a key tool for noting and communicating route exceptions such as “container not out”, blocked containers, extras, and contamination. Each exception has a designated code.

Drivers log the appropriate code at the time of service and also have the option to add supplemental notes.

OBC records route times versus non-route times. Non-route times include daily vehicle inspections, breaks and lunch, disposal time, route transit time to and from the yard or disposal site, and mechanical or customer delays. Each activity is stamped with a start and stop time.

In the event that the OBC becomes unavailable for any period of time or loses its connectivity, the tablet continues to collect data for upload upon reconnection or the driver still has the traditional paper route sheet to perform collections and manually enter route exceptions.

AR002182
0 •
City of Thousand Oaks • Section D: Technical Proposal • Page 93 Primary Customer Benefits of OBC
Proactive Communication – Drivers document any service issues, including service delays. This allows us to proactively address issues with our customers and prevent inconveniences such as missed collection.

Enhanced Service at our Customer Service Center – CSRs have virtually real-time customer information at their fingertips, allowing them to see what our drivers see, and communicate accurate, customer specific information during a single call.

Service Quality Assurance – Should a container not be collected due to contamination; the system automatically photographs each service with a time stamp. This allow Harrison or city staff an opportunity to reach out to the customer and offer technical assistance and education. This documentation is automatic for every customer, every day.

Documenting Extra Service –
Drivers can use their tablet to
record any extras. These
photographs are
automatically linked to the
customer profile instantly for
CSRs to use on a single
customer call. This tool is
helpful in giving customers
the peace of mind knowing
that any extras charged
belong to their account.

Primary Operations Benefits of OBC
The OBC used in the field links directly to the in-office iPak system. The in-office software allows route managers and dispatch staff to enhance overall efficiencies through:

Monitoring truck locations via GPS technology
Monitor idle times to eliminate unnecessary emissions
Transferring or addition additional collection stops (i.e. on-call customer requests, extra or missed pick-ups) to a route in real-time
Using interactive maps to see the location of status of vehicles, promoting efficient dispatching
Identifying potential issues or areas for routing improvement AR002183
Driver Activity
OBC Route List
CANCEL
S·INTRANSIT
T•PRE-TRIP INSPECTION

U-POST-TRIP INSPECTION

V BREAK AM

W-BREAKPM
().LUNCH
1-MECHANICAL
2 CUSTOMER CARE
•
City of Thousand Oaks • Section D: Technical Proposal • Page 94 Our onboard computing system makes documenting route exceptions quick and efficient for our drivers and provides full visibility of account notes to our staff.

Communicating Collection Expectations
We utilize the following programs
to address key exceptions such as
improper set-out, contamination,
extras and illegal dumping.

Cart Tags – We recognize
customers may occasionally make
mistakes on materials placed in the
recycling cart. We know no one is
perfect but we strive to educate
customers for a cleaner waste
stream. On these occasions, drivers
attach our standard tags for
communicating a friendly reminder
of what material do not belong. This tag is attached to the handle of the cart and most of the time, resolves the issue for future collections. These tags are available for both recyclables and organics.

We devote significant resources and time to ensure our customers properly prepare materials for collection. We recognize the importance of proactively reducing common contaminates before they become a major problem. Our Trash Flash campaign is based on this premise. At Harrison, diversion goals are important. However, ensuring customers know the proper way to recycle and compost is equally, if not more important. We need to bring it back to the basics so our industry and Thousand Oaks programs succeed long-term. This quarterly newsletter conveys this valuable information to our customers.

In order to minimize instances of contamination, we have vowed to adopt a new standard recycling and organics quality assurance protocol. With the technology improvements to our OBC tablets, we will be able to more readily adapt our past contamination approach for all customers.

In addition, the 3rd Eye reviews every service from the hopper camera and arm facing camera for overloaded containers and contamination based on rules we establish. We are then informed of any infractions through the application portal. They are also using machine learning in the development of an artificial intelligence platform to assist in the identification of these scenarios.

AR002184
0 Service Delays

BLOCKED CONTAINER

OVERWEIGHT

CONTAINER

CONTAMINATED

CONTAINER

CONTAINER NOT OUT

LOCKED CONTAINER
*More Choices
LOW UTILITY\VEGETATION

SERVICE DELAY
Cancel
•
City of Thousand Oaks • Section D: Technical Proposal • Page 95 With this new protocol, drivers will work
closely with our operational and
education staff to identify the most
improper recyclers who may still not
understand what material are
acceptable.

Once a customer has been identified the
driver is prompted to visually check the
container before dumping on the next
service day. If the contamination
persists, our education team follows up
with the customer to identify the barriers
to recycling correctly and creates a plan to remedy the issue.

D.2.ii Collection Containers Description – Experience with Proven Vendors We propose to provide carts manufactured by Toter, Inc. Harrison has used Toter, Inc across our current franchise area, where they have a proven track record of quality product and customer support. This includes trash, organics and recycling cart service within the Cities of Ventura, Camarillo, Ojai, Thousand Oaks and Fillmore. Toter carts meet or exceed all the specifications mandated by the City of Thousand Oaks, including being made of post-consumer recycled plastic. They meet all the specifications of the American National Standards Institute (ANSI) standards Z245.30-1999 and Z45.60-1999. The carts are available in all size capacities required for all material streams.

For commercial containers and debris boxes, Harrison proposes to provide bins manufactured by Consolidated Fabricators Corp. Harrison has selected Consolidated for our longstanding relationship and their reputation in product excellence, competitive pricing, customer service and timely fabrication. We will provide 1 through 6 cubic yard bins and boxes sized from 10 through 40 cubic yards.

D.2.ii.a Suitability of Containers
Harrison has a various selection of containers that are both suitable and sufficient for all of our customer’s need. We maintain a large inventory of carts and containers to ensure we have the size and type the customer needs for new starts, replacements and exchange requests. The Harrison color scheme of carts and containers is blue for recyclables, green for organics and black for garbage. Cart and container delivery and removal is handled by our employees, ensuring the cart and container delivery and removal standards that are set forth in our contract are satisfied each day: within one to three days of customer’s initial request for single family, AR002185
0 City of Thousand Oaks • Section D: Technical Proposal • Page 96 multifamily, commercial, or drop-box container customers. The following table is a detailed description of our cart and container inventory available to the City of Thousand Oaks.

Toter offers a 15 plus year active service life for injection-molded carts. Toter carts are manufactured with a stress-free, Advanced Rotational Molding process using medium density polyethylene (MDPE), giving Toter carts a superior strength-to-weight ratio when compared to injection-molded carts containing high density polyethylene (and high residual stress). Longer service life essentially eliminates early cart replacement, reducing material consumption by at least 50%. The cart colors will be consistent with SB 1383 requirements to facilitate the customer’s recognition of the respective intended cart content and will include unique serial numbers for tracking purposes. The carts have wheels with the proper load rating and attached lids. Toter products are superior carts compared to others on the market because of their manufacturing advancements with enhanced sustainability of the product, life of use and recyclability after the end of life use of the cart. Toter will facilitate the timely retrieval of all existing carts and the delivery of all new carts to each service address.

Consolidated Fabricators was formed in 1974 and has since grown into the largest container manufacturer of its kind on the West Coast. Consolidated is committed to protecting the environment, health and safety of our employees and the communities where they operate.

They are dedicated to manufacturing quality steel container systems, competitive pricing, bestin-class service and support and flexible customization capabilities. Being a fully integrated steel production company allows Consolidated to deliver a great diversity of products and designs.

Like Toter, Consolidated will facilitate the timely retrieval of all existing containers and the delivery of all new containers to each service address.

AR002186
City of Thousand Oaks • Section D: Technical Proposal • Page 97 Collection Containers to be used within the City of Thousand Oaks Standard Collection
Containers Front Load Containers Roll-Off Containers Compactors Photo
Volume 16, 32, 64 and 96-
gallon
1, 1.5, 2, 3, 4 and 6 cubic
yards
10, 20, 35 and 40
cubic yards

1.5,2,3,4,6,10, 20,
35 and 40 cubic
yards
Model
EVRII/Nestable
Pitch-top/Front Load
Side pocket
Double wall plastic lids
Rectangular Rectangular
Brand Toter CONFAB CONFAB Various Vendors
Dimensions
16-gallon

37.25”(H)x24.00”(W)x

19.75”(D)
32-gallon

37.50”(H)x24.00”(W)x

19.75”(D)
64-gallon

41.75”(H)x24.25”(W)x

31.50”(D)
96-gallon

43.50”(H)x29.75”(W)x

35.50”(D)
1-cubic yard

29.0”(H)x72.0”(W)x24.0”(D)

1.5-cubic yard

34.5”(H)x72.0”(W)x29.5”(D)
2-cubic yard

41.5”(H)x72.0”(W)x34.5”(D)
3-cubic yard

50.5”(H)x72.0”(W)x41.5”(D)
4-cubic yard

57.0”(H)x72.0”(W)x50.5”(D)
6-cubic yard

71.0”(H)x80.0”(W)x66.0”(D)
10-cubic yard
2’(H)x8’(W)x18’(L)
20-cubic yard
5’(H)x8’(W)x18’(L)
35-cubic yard
7’(H)x8’(W)x18’(L)
40-cubic yard
6’(H)x8’(W)x22’(L)
10-cubic yard
2’(H)x8’(W)x18’(L)
20-cubic yard
5’(H)x8’(W)x18’(L)
35-cubic yard
7’(H)x8’(W)x18’(L)
40-cubic yard
6’(H)x8’(W)x22’(L)
Recycled
Content
50% black
30% green
15% blue
100% 100%
100%
Recyclability 100% 100% 100% 100%
AR002187
-------~, ,.

City of Thousand Oaks • Section D: Technical Proposal • Page 98 D.2.ii.b Container Maintenance
It is important to Harrison to maintain containers, free from odors, graffiti and disrepair. As such, Harrison offers both our commercial and residential clients one free cart and bin cleaning once per year. Containers will be swapped out and taken back to our yard where they will be scraped, washed and fully cleaned, in addition to ensuring all appropriate maintenance is completed on them. This service for single family homes is offered as a base bid, value added offering, in addition to the required cleaning for all commercial customers per the franchise agreement.

Additional cleanings, beyond the one per year, will be offered to customers at the approved rate.

Harrison employees are trained to operate with great levels of care in order to avoid unnecessary damage to containers. In the event one of our employees damages a container, it will be replaced by Harrison within five working days. As discussed, the 3rd eye cameras, help ensure full transparency in the event of container damage, and also offer great opportunities for enhanced employee trainings. Customers will also be afforded the opportunity to have containers repaired that have been damaged, that are not a result of Harrison operations. These repairs will be limited to one free repair during the initial term, where additional repairs would be offered per the approved rates. Further, each customer in Thousand Oaks will be entitled to replace their container during the initial 15-year term of the agreement. Harrison will ensure that all repairs, replacements and maintenance will be completed within five working days of customer request.

D.2.ii.c Container Appearance
All containers will comply with the color
requirements of SB 1383, where black will
designate garbage, blue will designate
recyclables, green will designate yard trimmings
and bagged food waste or clean yard trimmings,
and brown will designate loose or bagged food
scraps.

Containers will be appropriately labeled to reflect
the appropriate material placements, and to
inform customers in both visual and bi-lingual instructions on where materials should go. Toter will deliver carts that have hot pressed labels in the lids of the carts, to ensure longevity and durability of these infographics. All bins, roll-offs and compactors will have labels placed on them to designate the appropriate materials allowed in the container. All metal bins and roll-offs will be either painted or galvanized. Further all containers will have Harrison’s name, telephone number and a serial number of the container. Examples of container labels are provided in the following pages.

AR002188
City of Thousand Oaks • Section D: Technical Proposal • Page 99 AR002189
YES
Si
Please do
not overfill
your food
waste bags.

No/Jene
demasiado
las bolsas de
residuosde
alimentos.

No Plastic
No plastico
No Diapers No Pet Waste
No Pana/es No caca de perro
0vESSi
!
Food Soiled Paper
Pape/ menchado
decomida
Please do not overfill food waste bags.

No Ilene demasiado las bolsas de residuos de alimentos. 1,
What
Que
goes
va en
in
su
Your
contenedor
Green Cart?
verde?
~
__ ...,._
QueStions? (805) 647-1414
1,preguntas?
No Glass or Metal
No Styrofoam
No styrooam
No gomas elasticas, de
plastico bandas, o etiqu
What goes in Your Green Bin?
1,Que va en su contenedor verde?
Questions? tpreguntas? (805)647-1414
NO No
City of Thousand Oaks • Section D: Technical Proposal • Page 100 AR002190
YES
s
Recycle!
Recycla!
Questions?
i,preguntas?
(805) 647-1414
What goes in Your Blue Cart? ffrm!4un
1,Que va ...,...,. Clean Paper Products
Productos de papel limpio
Plastic 1 - 7
Plastico 1 - 7
Questions?
i,preguntas? (805) 647-1414
No Shreded Paper
No mangueras Sin papel triturado
No Cartons
No cartones
No Food Soiled Paper
No papel manchado
de alimentos
Clean Paper Products
Productos de papel limpio
What goes in Your Blue Bin?
l Que va en su contenedor azul?
NO')(\
No'CJ
No Hoses
No mangueras
No Cartons
Sin cartones
City of Thousand Oaks • Section D: Technical Proposal • Page 101 AR002191
Pet Waste
Caca de perro
Diapers
Pana/es
No Light Bulbs
No bombillas
YES
s
No Paint
No pintura
Donate Your
Reusable Items!
jDone SUS
articu/os
reutilizables!
Questions?
j,preguntas?
(805) 647-1414
What goes in Your Black Cart? flon;ri,4<m
1,Que va en su cone
Old Clothing Hoses
Ropa vieja Mangueras
Questions? (805) 647-1414
1,preguntas?
No Batteries
No Pitas
No aceite de motor ni
aceite de cocina
What goes in Your Black Bin?
1, Que va en su contenedor negro?
No Batteries
No Pitas
City of Thousand Oaks • Section D: Technical Proposal • Page 102 AR002192
Bag your food
waste or place
directly in cart.

Embolselos
desechos
decomidao
co/6quelos
directamente
en el carrito.

YES
Si
NO
No
No Pana/es
What goes in Your Brown Cart? rwci4
i,Que va en su contenedor marr6n?
Food Waste
Comida desechable
No Plastic
No p/astico
Questions?
i,preguntas? (805) 647-1414
No Glass or Metal
No Pet Waste No Styrofoam
No caca de peno No styrooam
No gomas elasticas, de
plastico bandas, o etiq e
Food Waste
Comida desechable
or Within a Bag.

La comida puede
estar sue/ta o
dentro de una
bo/sa.

Questions?
1,preguntas?
(805) 647-1414
What goes in Your Brown Bin?
1,Que va en su contenedor marr6n?
NO No®
Stickers, or Rubber Ba
No gomas elasticas, ba
atar bolsals de pl ·
No Styrofoam
Nostyrooam
City of Thousand Oaks • Section D: Technical Proposal • Page 103 D.2.iii Route Operations
All collection services will be performed in accordance with the Franchise Agreement.

1. Additional routes if selected alternative

2. Food carts not included

3. Does not include rental services
Route Type
Routes Per Day Route
Days/
Week
Route
Hours/
Week Mon Tues Wed Thurs Fri Sat
Residential Refuse Carts 8.1 8.1 8.1 8.1 8.1 0.0 40.5 405.4 Residential Recycle
Carts

7.2 7.2 7.2 7.2 7.2 0.0 36.2 361.9
Residential G/F carts 5.7 5.7 5.7 5.7 5.7 0.0 28.3 283.3 Residential Food Carts 1. 4.0 4.0 4.0 4.0 4.0 0.0 20.0 200.0 Subtotal 2. 21.0 21.0 21.0 21.0 21.0 0.0 105.1 1,050.7
Residential Refuse Bins 0.8 0.8 0.8 0.8 0.8 0.0 3.9 39.0 Residential Recycle Bins 0.7 0.7 0.7 0.7 0.7 0.0 3.4 33.7 Residential Green Bins 0.6 0.6 0.6 0.6 0.6 0.0 2.8 27.7 Subtotal 2.0 2.0 2.0 2.0 2.0 0.0 10.0 100.3
Commercial Refuse Bins 1.8 4.4 3.2 3.8 1.9 2.3 17.5 174.5 Commercial Recycle
Bins 2.2 3.3 1.7 2.9 0.8 0.9 11.8 118.4
Commercial Green Bins 1.6 0.1 0. 0 0.0 0.0 1.7 16.7
Commercial Food Bins 3.6 0.3 2.0 0.6 0.6 0.0 6.7 67.1
Subtotal 9.1 8.1 6.9 7.0 3.4 3.2 37.7 376.8
Commercial Food Carts 0.3 0.2 0.1 0.1 0.1 0.0 0.8 7.6
Commercial Refuse
Carts

0.4 0.0 0.0 0.0 0.0 0.0 0.4 4.2
Commercial Recycle
Carts

0.4 0.0 0.0 0.0 0.0 0.0 0.4 4.0
Subtotal 1.1 0.2 0.1 0.1 0.1 0.0 1.6 15.7
Roll-Off 3. 2.0 2.0 2.0 2.0 2.0 1.0 11.0 110.0
Bulky Items 2.0 0.0 2.0 0.0 2.0 0.0 6.0 60.0
Scout 3.0 2.0 1.0 1.0 1.0 0.0 8.0 80.0
Container Service 3. 2.0 2.0 2.0 2.0 2.0 0.0 10.0 100.0 Subtotal 9.0 6.0 7.0 5.0 7.0 1.0 35.0 350.0
Total 42.2 37.4 37.0 35.1 33.4 4.2 189.3 1,893.4
AR002193
City of Thousand Oaks • Section D: Technical Proposal • Page 104 Routing information may be refined upon receipt of service addresses and upon a determination of services requested by each recipient. All route days equal 10.0 hours and each route has a crew size of one driver.

Line of Service Collections
per hour
Vehicle Passes
per Recipient
Container Audit
Frequency & Procedure
Refuse Carts 95 Once Per Service Twice Per Year/ Lid
Check and Video Review
Recycle Carts 105 Once Per Service Twice Per Year/ Lid
Check and Video Review
Green/Food Carts 120 Once Per Service Twice Per Year/ Lid Check and Video Review
Residential
Food Carts 1. 160 Once Per Service Twice Per Year/ LidCheck and Video Review Refuse Bins 12 Once Per Service Twice Per Year/ Lid
Check and Video Review
Recycle Bins 10 Once Per Service Twice Per Year/ Lid
Check and Video Review
Green Bins 9 Once Per Service Twice Per Year/ Lid
Check and Video Review
Food Bins 4 Once Per Service Twice Per Year/ Lid
Check and Video Review
Commercial
Food Carts
80 Once Per Service Twice Per Year/ Lid
Check and Video Review

1. If selected alternative
D.2.iii.a Single-Family Residential Collection Services Harrison will provide solid waste, recyclable and organic weekly collection services to all Thousand Oaks single-family homes by using fully automated side-loaders. These trucks allow for efficient and safe collection programs for carts placed on the street, curbside by residents.

We have chosen these vehicles due to the efficiency of servicing containers and to minimize or eliminate concerns regarding narrow streets, courts, heavily parked areas, streets with limited access and tree lined streets with low hanging utilities and alleyways. Of primary concern is reducing disruption to the community, where our proposal includes collecting all containers the same day, resulting in fewer traffic impacts to the neighborhoods.

A total of twenty-one (21) trucks will be used to service single family home customers. The vehicles will be dispatched from our corporate yard in Ventura. The collection vehicle will approach a household to retrieve the container set in the street adjacent to the curb, per City ordinance. The driver will align the container with the tipper located on the right side of the AR002194
City of Thousand Oaks • Section D: Technical Proposal • Page 105 vehicle behind the cab. The driver then engages the tipping mechanism to grasp the container and tip the contents of the container into the hopper. After unloading the contents, the empty container is returned to its original location.

As needed, the driver will record any comments about the load on the company provided tablet, such as the observed presence of prohibited materials or overflowing containers. Or they will note if the service cannot be performed for any reason, such as the cart was not available for service. All of this information, as well as a positive service verification, is time-stamped and immediately sent in real-time to our back-office system. These notes are then available for the Customer Service Representatives (CSRs) should a customer require further outreach to correct an issue or should a customer place a call to our Customer helpline regarding notices placed on their containers about prohibited materials or incomplete services. Should customers have recycled cardboard, or other recyclable materials, placed next to the cart, the driver will empty the cart and return to it to the street. The driver will then exit the vehicle and place the material inside the container, return to the vehicle and empty the container per the description above.

Once full, refuse collection vehicles will drive to the Calabasas Landfill and recycling collection vehicles will drive to Gold Coast Recycling & Transfer Station (GCR) where materials will be unloaded. The commingled green and food materials delivered to GCR will then be separated for delivery to Agromin Limoneira and Mountain View for further processing. GCR will process dry recyclable material where it will be prepared to be shipped to the marketplace. All collection vehicles will return to our corporate yard at the end of each day.

If the alternate fourth cart option is selected the above-mentioned plan will be modified accordingly. Please refer to Section F.1.iii for details regarding this operation.

Backyard Service
Harrison understands that not all residents are able to push carts out to the street for service.

For those residents who require special handling, due to physical limitations or disabilities, Harrison will provide on-premise service, free of charge. These will be required to communicate their service needs to Harrison customer service staff, with appropriate documentation explaining their limitations and needs. Other customers have the opportunity to request backyard service for an additional charge. For those residents requiring this service it will be noted in the route information supplied to the driver. The driver will approach the house and park the vehicle safely. The driver will attempt to inform the customer of their presence by knocking at the front door. Then the vehicle operator will retrieve the container, as advised by the customer, for service. Once emptied the cart will be replaced to its original location.

Hard to Service
Harrison has strategically planned to service the hard-to-serve, high density, residential accounts using smaller fully automated side loader trucks. These smaller trucks are better equipped to AR002195
City of Thousand Oaks • Section D: Technical Proposal • Page 106 accommodate private streets, driveways and alleyways that are typical in high density developments.

D.2.iii.b Multi-Family Residential Collection Services
Multi-family dwelling (MFD) accounts will be collected, at a minimum, on a weekly basis utilizing two (2) front-end loaders. Buckets with cart tippers are available to accommodate bins and carts in those developments that have both containers. The customer outreach team will work closely with the MFD premises to determine if it will require bins, carts or a combination. This will be a function of both space constraints and logistics.

Cart Collection Methodology
Cart collection will be completed by a front-load collection truck bucket with a cart-tipper. On arrival at the service address the driver will review the account information in the tablet for any comments on the account, such as low wires, or key requirements. The driver will exit the truck to open a locked gate or enclosure, and then bring the cart to the front of the truck. The driver then empties the contents into the bucket. The driver returns the cart to its storage location, and relocks the facility as required. As needed, the trucks hydraulic mechanism will automatically compact the load.

To minimize customer issues or inconveniences, our drivers are specifically trained and instructed to return emptied collection containers to their normal service location and ensure that cart lids are closed and normal litter is cleaned up. As needed, the driver will record any comments about the load on the company provided tablet, such as the observed presence of prohibited materials or overflowing containers, which will be transmitted in real-time to our back-office software. The driver will also record comments regarding account details, such as required or requested changes in service level, for processing by our Customer Service Representatives (CSRs). These notes are available to CSRs should a customer account require further outreach to correct an issue, or should a customer place a call to our Customer Helpline regarding notices placed on their containers about prohibited materials or incomplete service. Prior to departing the route to transport the truck contents, the driver will review communications from the CSRs or route supervisors to determine if any special pickup requests or missed pick-ups had been reported on the route thus far that day.

If requested by the customer, we will open and close gates, lock and unlock enclosures and container, or perform other services as reasonably necessary to access and empty containers at no additional cost. We will push and/or pull containers at the customer’s request for a rate not to exceed the maximum rate for such services.

Bin Collection Methodology
Bin collection will be complete by an automated front-end loader collection vehicle. On arrival at the service address the driver will review the account information in the tablet for any AR002196
City of Thousand Oaks • Section D: Technical Proposal • Page 107 comments on the account, such as low wires, or key requirements. The driver will exit the truck to open a locked gate or bin, and, as required, will position the bin to be placed on the forks of the trucks lifting mechanism. The driver positions the truck in front of the bin side pockets and move the truck forward to insert the forks into the side pockets. The driver then activates a joystick that lifts the bin up and over the cab above the hopper of the truck and empties the contents into the hopper. The driver returns the bin to its storage location, and relocks any bin or gate as required. As needed, the trucks hydraulic mechanism will automatically compact the load.

To minimize customer issues or inconveniences, our drivers are specifically trained and instructed to return emptied collection containers to their normal service location and ensure that cart lids are closed and normal litter is cleaned up. As needed, the driver will record any comments about the load on the company provided tablet, such as the observed presence of prohibited materials or overflowing containers, which will be transmitted in real-time to our back-office software. The driver will also record comments regarding account details, such as required or requested changes in service level, for processing by our Customer Service Representatives (CSRs). These notes are available to CSRs should a customer account require further outreach to correct an issue, or should a customer place a call to our Customer Helpline regarding notices placed on their containers about prohibited materials or incomplete service. Prior to departing the route to transport the truck contents, the driver will review communications from the CSRs or route supervisors to determine if any special pickup requests or missed pick-ups had been reported on the route thus far that day.

If requested by the customer, we will open and close gates, lock and unlock enclosures and container, or perform other services as reasonably necessary to access and empty containers at no additional cost. We will push and/or pull containers at the customer’s request for a rate not to exceed the maximum rate for such services.

Trucks will be dispatched and materials will be transported the same as was described for singlefamily residential collection service.

D.2.iii.c Commercial Business Collection Services
Harrison will provide solid waste, recyclable and organic weekly collection service to all Thousand Oaks businesses using either front-end loader or automated side loader trucks. A total of twelve (12) trucks will be used for this service. These vehicles allow for efficient and safe collection for carts and bins in designated collection areas. Harrison knows that reducing disruption is of primary concern and will work continually to ensure routes are driven efficiently. Commercial business account will be collected, at a minimum, on a weekly basis with vehicles dispatched from our corporate yard in Ventura from Monday through Saturday.

AR002197
City of Thousand Oaks • Section D: Technical Proposal • Page 108 Bin Collection Methodology
The methodology for the collection of commercial containers will be the same as was described for multi-family dwelling collection.

Once full, refuse collection vehicles will drive to the Calabasas Landfill, recycling collection vehicles will drive to Gold Coast Recycling & Transfer Station (GCR), green organic material collection vehicles will drive to Agromin at the Calabasas Landfill and source-separated organic material will drive to Mountain View where materials will be unloaded. All collection vehicles will return to our corporate yard at the end of each day.

Roll-Off Collection Methodology
Harrison will collect permanent debris boxes and compactors within the City of Thousand Oaks.

Three (3) roll-off trucks will be used for these collection services and will be dispatched out of our corporate yard in Ventura. Refuse and recyclable materials will be collected from roll-off containers Monday through Saturday with roll-off trucks. On arrival at the service address the driver will review the account information in the tablet for any comments on the account, such as low wires, or key requirements. The driver will exit the truck to open a locked gate as required.

The driver will walk or drive to the collection area to ensure the container can be serviced safely and will notify an on-site manager or route supervisor if spotting assistance is needed to safely provide service. The driver will visually inspect the container for any prohibited items per the service guidelines provided to the customer upon delivery of the container. The driver will safely back-up the truck and drop the guide rails down at an angle to the ground at the front of the container. The driver will engage the hook from the truck and secure the box to the hook, where it will be pulled onto the roll-off truck. All the vehicles will be fitted with automated tarps to cover every load. If any litter or debris is spilled during collection, the driver will exist the vehicle and clean the area prior to leaving the service address.

Materials will be transported the same as was described for commercial collection service.

D.2.iii.d Route Audits
Route audits will be an important compliance step within the requirements of SB 1383, where the resulting reports will provide vital information about the success of the programs. Although bundled under route audit, Harrison will ensure full compliance with the regulation by performing desk reviews of customer accounts, route reviews to check containers, waste audits for commercial and MFD customers and waste characterization studies at each of the facilities to measure contamination of streams and materials that are disposed.

Desk Review
Annually the Outreach and Compliance Manager will review commercial and MFD account information to evaluate if all customers are subscribed to the appropriate recycling and organics service. Additionally, billing services will be verified during this review. Reports will be printed AR002198
City of Thousand Oaks • Section D: Technical Proposal • Page 109 from Soft-Pak that list customers, by name and service address, and will include service levels.

This service level information will be reviewed to ensure all customers are subscribing to recycling and organic services. Additionally, customers who appear to have inadequate service can be flagged for on-site visits and waste audits. Customer billing will also be checked during this time to ensure customers are being billed the appropriate amount per their service level.

The results of this desk review will be provided to the City per the reporting schedule.

Route Reviews
Route reviews will be conducted in accordance with the requirements of SB 1383. The regulations require annual audits at a rate of:

For routes with less than 1,500 generators the study shall include a minimum of 25 samples.,
For routes with 1,500-3,999 generators the study shall include a minimum of 30 samples.,
For routes with 4,000- 6,999 generators the study shall include a minimum of 35 samples.,
For routes with more than 7,000 generators the study shall include a minimum of 40 samples.

Route reviews will be conducted using random samples for each route. In the event contamination is identified, or recoverable materials are placed in garbage container, the containers will be tagged notifying the customers of the presence of the misplaced materials.

These notes will be entered into Soft-Pak, where the customers will be notified of the cart-tag.

Customers will be provided with updated outreach and education information as appropriate to assist the customer in placing materials in the correct container. Customers will only be fined in accordance with the requirements of the contract as a result of the route reviews.

Waste Audits
As detailed in Section D.4.ii.h, Harrison will provide a minimum of 20 waste audits per month to commercial and MFD customers.

Waste Characterizations
As detailed in Section D.4.ii.h, Harrison will provide waste characterizations for all material streams to ensure materials are being effectively diverted as a result of the collection programs.

These characterizations will be used to inform the City and Harrison on the effectiveness of the programs, in addition to specific participation rates by customer route. All waste characterizations will meet the requirements of SB 1383.

AR002199
City of Thousand Oaks • Section D: Technical Proposal • Page 110 D.2.iv Facilities
Harrison’s are offering a myriad of permitted processing facilities that have secured adequate capacity for the City’s collected recyclable material and organic waste for the term of the Franchise Agreement. To offer flexibility, redundancy and contingency Harrison has additionally included facilities that are planned or in process of getting permitted and can show the status of the permitting process, and the expected date of operation. The Thousand Oaks Material Flow to Facilities graphic, on the next page, provides an overview of the facility options.

Gold Coast Recycling & Transfer Station is the recycling heartbeat of Ventura County and will handle all of the City’s recyclables and is the primary option for the co-collected residential organics. Viable nearby options for co-collected residential organics include the Calabasas Landfill and the Simi Valley Landfill and Recycling Center. Commercial food waste is assigned to the Mountain View Organics Processing Facility, but as a contingency plan should it not be operational in time, Simi Valley Landfill and Recycling Center will be permitted in 2020 to handle commercial food waste. Disposal options include the Calabasas Landfill and the Simi Valley Landfill and Recycling Center.

AR002200
City of Thousand Oaks • Section D: Technical Proposal • Page 111 D.2.iv.g Thousand Oaks Material Flow to Facilities

AR002201
Residential
Single Stream
Commercial
Single Stream
Residential
Co-Collected
Commercial
Food Waste
Disposal
I
Sources
- - - -
- - - -
- - -
Thousand Oaks Material Flow to Facilities
~
- - - - - ~
- - - - - Option 0
Or
Option 0 ~ Or
Option.
- - - - Option 0
~ Or
Option 0
Option 0
~ Or
Option 0
----~
- ~- ...,. -_.
- '- S nn i Vall ey La ndfill
and Recycling Center
Products
80% Bale
---t•► 20% Residual
Haul
Option
~ - AGR0MIN

LIMONEIRA
Option
' O AGR0MIN . ~ LIMONEIRA
Or - - - Option
~ 0 SYNAGRO SOUTH KERN I Or
Option
~ - AGR0MIN

LIMONEIRA
·----~ - . ~
- ~- --,_ Sim i Valley Landfill and Rccychng Ce nte r
City of Thousand Oaks • Section D: Technical Proposal • Page 112 AR002202
33 Oja,@
Mira Monie
Oak View
Santa Paula
Limoneira Facility
/ 028-5 Miles
Hf rrison @)
Ventura
lij ck Yard
Gold Coast O 23 Miles
Recycling Facility @)
&:,24.4 Miles I.. t Rio
Mountain View &
Organics Facility
O22.2Mil~
Local, In-County Facilities
Som,s
Camarillo
Point Mugu
Stule Park
Fillmore
Moorpa,k
Simi Valley
Landfill
0 15.4 Miles
Simi Valley
Thousand Oaks
I< dden Valley
Agoura I Is
Santa Clarita
Topanga
Slate Park
Santa Monica
City of Thousand Oaks • Section D: Technical Proposal • Page 113 D.2.iv.a Gold Coast Recycling & Transfer Station
Harrison has identified Gold Coast Recycling & Transfer Station to handle all of Thousand Oak’s recyclable material and the co-collected residential organics. a) Name, Owner and Type of Facility
Gold Coast Recycling & Transfer Station is operated by Gold Coast Recycling Inc. and is located at 5275 Colt Street, Ventura, California, 93003. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is permitted as a Transfer/ Processing Facility by CalRecycle with a Full Solid Waste Facility Permit No. 56-AA-0123, where the operations include recyclable material processing at the state-of-the art material recovery facility, and the handling of all types of municipal solid waste (MSW) for recovery and transferring. This facility is 24.2 miles from the center of the City. b) Vehicle and Equipment Parking
Gold Coast Recycling & Transfer Station will be used for vehicle and equipment parking, storage and maintenance and will be operated by Gold Coast Recycling Inc. and is located at 5275 Colt Street, Ventura, California, 93003. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City.

The Lirio Facility will also be will be used for vehicle and equipment parking, storage and fleet maintenance. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 23.0 miles from the center of the City. c) Customer Service
Customer Service will be conducted from the Gold Coast Recycling & Transfer Station, which is operated by Gold Coast Recycling Inc. and is located at 5275 Colt Street, Ventura, California, 93003. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City. d) Recovery Rates and Net Residual
Gold Coast Recycling & Transfer Station has had a low historical residual rate for their Recyclable Material Processing operations of under 10% until the commodity markets were disrupted by the China Sword over the last few 5 years, which has now increased to 20% residual. Since then, the marketing of recyclable material has been more challenging due to contamination rate restrictions levied by China. Harrison answered the call by re-designing their Material Recovery Facility with new equipment to decrease contamination to have a cleaner product to market.

The Material Recovery Building was retrofitted in 2019 and 2020 to be the state-of-the-art facility.

This renovation will continue to have an operational average capacity between 25 to 35 tons per hour, and with a peak design of 28 tons per hour. Not only will this reduce labor expenses but it will also bring the facility in-line with the new standards in the Asian marketplace AR002203
City of Thousand Oaks • Section D: Technical Proposal • Page 114 The upgrade included adding 29 conveyors and performed length modifications to 10 existing conveyors and relocate 3 others while leaving 17 in-place, installing new OCC walking floor, bunker with hydraulic doors and power unit, three MSS Optical Sorting units, an air compressor unit with associated plumbing, two FiberMax units and one PlasticMax unit.

The recovery rate for single-family recyclable material has been averaging 80% and for commercial recyclables averaging 70%, with a residual rate of 20% and 30% respectively. The anticipated amount of recyclable material recovered in 2025 is estimated to be 36,744 tons with the following net residual amount of 7,349 tons.

The recovery rate for organic waste is typically 95%, with a residual rate of 5%. The anticipated amount of organic material to be collected in 2025 is 33,189 tons with a recovery of 31,529 tons leaving a net residual amount of 1,659 tons.
e) Operating limitations for Recyclable Materials Processing Facilities.

As to not confuse their customers when searching for new international and domestic markets, Gold Coast Recycling decided not to remove the 1-7 container plastics from the acceptable list in hopes that markets will be developed. Therefore, they do not want to ban single use containers now, especially with emerging plastic waste conversion projects coming online in the coming decade. This will increase the residual rate from historical levels but will not impose operating limitations.

Berg Mill Supply Company at https://bergmill.com/ supports their current listing of allowable recycling at Gold Coast Recycling and brokers most of the recovered products and does not see anything on the horizon that we need to ban in anticipation. Gold Coast Recycling will not accept items such batteries, EPS, textiles, or other items that have been tried to be added to single stream recycling by other municipalities in the past.
f) Operating limitations for Organic Waste Processing Facilities The Solid Waste Facility Permit (SWFP) for this facility is being amended to add a residential organics handling operation. Co-collected organics (CCO) are a type of solid waste that will be received and unloaded adjacent to Mixed Waste Tipping Area where the bagged residential food waste will be removed from the green waste and placed in a bin and green waste will be stored in the Material Storage Area. Green waste will be loaded into one of the two AMFAB compacters in the Transfer Building and be transferred to the Agromin Limoneira Compost Facility. The bagged food waste will be taken to the Mountain View Organic Waste Processing Facility for further processing. This process is called a Transfer/Processing Permit (TPR) Amendment and is a 30-day administrative process that should be completed in November 2020.

AR002204
City of Thousand Oaks • Section D: Technical Proposal • Page 115 g) Marketing and Sales
Gold Coast Recycling has maintained a 25+ year relationship with Berg Mill Supply Company, a global marketing company in the recycling industry and will continue that relationship for its residential and commercial single stream volume, including that received from Thousand Oaks.

Berg Mill’s two-fold approach has been to enter into contractual relationships with major paper mill companies for a large block of material while using the non-contracted volume to explore new opportunities and avenues. In this age of relatively fast and significant changes, Berg Mill does not rest on current relationships, as the factors are beyond anyone’s control or prediction.

In addition to working with domestic mills, Berg Mill has or is working with companies in the far East, the Middle East, the Indian subcontinent, South America, and Africa. The fruit of all the global conversations is either a new order being taken or new market intelligence that can be relayed to Gold Coast so that the operation can be re-tuned for better market acceptance of its products.

Gold Coast recent $6 million plus equipment upgrade undertaken with the input from Berg Mill, is now capable of producing material to meet the most stringent specifications. In marketing the material, Gold Coast and Berg Mill are producing material to please both the consuming mills and the customs officials for the countries where the mills are located. Perspective changes in how other countries view our recyclable commodities has resulted in new recycling mills/technologies domestically. Berg Mill is working with several of these emerging entities to provide new market possibilities for Gold Coast.

The load-checked green waste will be loaded into one of the two AMFAB compacters in the Transfer Building, and be transferred to the Agromin Limoneira Compost Facility. At this facility the green waste will be processed into a compost feedstock. The Marketing Plan for the Agromin Limoneira Compost Facility in the sections below. This facility is already permitted for 60,000 tons per year (TPY) and is being expanded to 295,000 TPY. Should this facility not be able to handle the green waste feedstock, the contingency plan is to haul the green waste to one of the many Agromin green waste compost facilities in the region. h) Permitting Capacity and Accommodation
The Solid Waste Facility Permit (SWFP) for this facility is permitted for 1,600 TPD and is being amended in a 30-day administrative process to add a residential organics handling operation.

The facility can accommodate all of the City tons within the current permitted capacity. Water Board and Air Permits are not required at this facility. However, this is a dust control plan and an odor impact minimization plan in place. The facility has the state-of-the-art storm water management system installed.

The program tons for recyclables recovered will be 36,752 tons in 2025, with a residual amount of 7,349 tons to total 44,101 tons processed to average 170 TPD, of the 1,600 TPD permitted.

AR002205
City of Thousand Oaks • Section D: Technical Proposal • Page 116 The program tons for organics recovered will be 31,529 tons in 2025, with a residual amount of 1,695 tons to total 33,189 tons processed to average 128 TPD, of the 1,600 TPD permitted. i) Proposed Processing Facility
Gold Coast has permitted operational capacity for Thousand Oaks tonnages. To ensure longterm capacity for future contracts and growth to comply with both AB 341 and SB 1383, Gold Coast thrives to expand their regional status as the recycling leader. Gold Coast plans to amend their Conditional Use Permit and revise the Solid Waste Facility Permit to increase the tonnage from the current 1,600 TPD to 2,000 TPD, which the Thousand Oaks program tonnages will not depend on this increase, but is being sought for other potential new contracts. Gold Coast is planning to purchase the adjacent six acres to the west and will construct a new 48,775 square foot Transfer Building over the next few years in order to free up space in the Material Recovery Facility. This will require a new CEQA documents, CUP modification and revised Solid Waste Facility Permit. The Thousand Oaks program tonnages will not depend on this expansion but is being sought for other potential new contracts.

The owner and material types will remain the same, including co-collected organics. With CEQA, a Solid Waste Permit Revision, and construction, the start date would occur during late 2022.

Since the Thousand Oaks program tonnages will not depend on this expansion, there is not alternative location.

AR002206
As general manager of Harrison partner Gold Coast Recycling, George oversees all operations at the Ventura recycling faci lity. In his nearly 20 years as general manager, he also has managed several systems upgrades.

George j oined Harrison in 1975; in 1990, when the state mandated curbside recycling in California, George helped to establish Gold Coast as a partner of Harrison. In 1998, he went to work at Gold Coast; he was named general manager five years later.

Active in the community, George has served for 10 years on the board of the Camarillo Boys & Girls Club and for 15 years on the board of the Rotary Club in Camarillo, including as its president in 2015-16. (805) 642- 9236
[email protected]
WWW.GOLDCOASTRECYCLING.COM
0 5275 COLT ST.

VENTURA, CA 93003
City of Thousand Oaks • Section D: Technical Proposal • Page 117 AR002207
/_'
Gold Coast Recycling
& Transfer Station

INCORPORATED
Still (ecu;(j,ig_ the way.. 6iru:e 1989
Gold Coast Recycling & Transfer Station, Inc.

Gold Coast Recycling (GCR) was founded
in 1989 with the express purpose of
advancing recycling practices and
working with client cities to meet state
recycling mandates.

A landmark facility, GCR was the first
of its kind permitted under California
Assembly Bill 939 of 1989, and one of
only four permitted in the state that first
year. AB 939, also known as the California
Integrated Waste Management Act,
required each j urisdiction in the state
to divert at least half of its waste from
landfills, through waste reduction,
recycling or other means.

In 2018, GCR has assisted the cities in
Ventura County to achieve diversion
rates of 72% for Ventura, 67% for
Camarillo, 63% for Fillmore, and 72% for
the unincorporated County.

Gold Coast Recycling supports Ventura
County and the cities as the Materials
Recovery Facility by providing disposal,
sorting, recycling, and transfer of
materials. This includes C&D, cocollected organics, and hard to handle items such as e-waste, batteries, paint,
used oil, and mattresses. Additionally,
Gold Coast is proud to provide excellent
customer service and support.

Facility Information
CalRecycle Permit SWFP: 56-AA-0123
Transfer/ Type and Number Processing Facility
Local Land-Use City of Ventura
Permit Number CUP-1000D
Quantity of Tons 1,600 TPD
Permitted 496,000 TPY
Types of MSW, C&D, Recyclables,
Materials Accepted Green Waste
Max Permitted N/A Residual Level
MSW: $61 .15/Ton
Per Ton Gate C&D: $61 .15/Ton
Green Waste: $61 .15/Ton
Distance from City Center 24.2
City of Thousand Oaks • Section D: Technical Proposal • Page 118 AR002208
State-Of-The-Art Material Recovery Facility
Facility Operations Areas
The primary feature of the GCR as shown
on the next page, is the Material Recovery
Faci lity, which was retrofitted in 2019 and
2020 to be the state-of-the-art facility.

This renovation will continue to have an
operational average capacity between
25 to 35 tons per hour, and with a peak
design of 28 tons per hour. Not only
will this reduce the labor expense but it
will also bring the facility in line with the
new standards in the Asian marketplace
The upgraded included adding 29
conveyors and performed length
modifications to 10 existing conveyors
and relocate 3 others while leaving
17 in place, Installing new OCC walking floor and
bunker with hydraulic doors and power unit, and
Installing three MSS Inc. Optical Sorting units and an
air compressor unit with associated plumbing
- two FiberMax units and one PlasticMax unit.

TPR Amendment
Gold Coast Recycling has applied to the LEA
to obtain a Transfer Processing Report (TPR)
Amendment to add co-collected organics
to be handled prior to off-site composting,
which is a 30-day administrative process.

Green and Food Waste Processing
2 Harrison Industries collects
the green and food waste and
delivers it to Gold Coast for
pre-processing
Customer places bagged
food waste in green cart
on the top of their green
waste for collection
8 Bagged Food Waste
is sorted out and
separated by hand
0 Clean green
waste is sent to
Limoneira for
composting
Bagged food waste
is sent to Mt.

A View facility for
V processing
City of Thousand Oaks • Section D: Technical Proposal • Page 119 AR002209
O Drum Feeder:
~'""''-1r11:tr,.ilkM-1,;,lhf_
oo.iutttlllore-io,t•H
e tnfttd Conveyor:

Ol.r•~"""'70lfttotl&l'.ffil&
.:,ft1J1\fffl
e Pte•Sorl Area:
~tco,a,.-ofll'9'DI~
M-'Lfflll'dl
o CPOCCSmen•:
~-... •~nr.r.cr ...... 111
1-o:ht!fflr.f!IM
Gold Coast Recycling
28 TPH Single Stream Recycling System
4J CP Anti-Wrap Screen:
•~!fl~•-l,111fibl'I
f Drum Magnet
~fSIIIICIIKG1111Mlllam
f CP Glass Cleanup System:
ams;tts10Ktll!ottn
OINl!Jor.fl'Mlt
<, CP Glass Breaker Screen: IIIHl..1-~fln,i.»...o-. ' MSS CIRRUSlf Plo$1icMax ..

Optical Sorter:
e ocCQCArea:

Ollllrlyto1111ol,i..toon1G1ur«wil
0 MSS CIRRUS-FibetMax• {Btiltl!llll'WR:it<14•") C) ONP QC Area: Opt/cal Sorrer: S~ctnt,tltl,ffflholjl.,...i1 (Mlrt)'COflll'dllahOIICf-~ ~-•-f6Nma1MII..,_
~ Eddy Current $eparat•r: fibel11~$pl(OS G} Mixed Paper QC Area: ~ .. u•N_...,..,._ Q CPScreen•: IIOln«hr!llltlerlfls ()iW.,COfltldNIIOGIOlllll'1'CINW SGru?DliberbomlD--.

CP GROUP
J; Goh.I C=t Re<:ycling f_ & Tran s fer Stati on
"----- I NC O RP OR AT E D
~ PETOCArea:

QIIIAtyC'QWO!su:iontc.-Pff~
i!} DCC Bunktrs:
lktls.111:11~oct-,lwlil,r
~ Container Sort Area: SO,,mt,Olll"°~' ~ Glass QC Area: ~oo,,lrc,I...._JOI .... » ~ Silos: ~ Baler:
lfMd1tG(1t(ICO'!W.1...i1111kn • Pl~tlSflllllrtd~
.-.,1e, .. lic:ctUililt10tolel lntobalrslor--t
f Fiber Bunkers:
ltoldslllflfdltltl'W.!NMQ
City of Thousand Oaks • Section D: Technical Proposal • Page 120 AR002210
Gold Coast Recycling & Transfer Station, Inc.
6 Acre Potential Expansion Plan ;---'----------J
MASTER SITE Pl.AN fT\ - ~---------.~ CD
GOLD COAST REGYGLIN6 EXPANSION vem.RA, C,Alll'ORHJA

GOLD COAST RECYCLING EXPANSION VENTURA, CALIFORNIA
5EPT&83l~. 'Xl10 RASIII USSU & ASSOCIATES
11 .. ,,.,
RASMUSSEN & ASSOCIATES - · Planring • lrneriors
Owner/Operator: Harrison 5275 Colt St., Ventura CA 93003 Phone: (805) 642-9236 www.goldcoastrecycling.com
City of Thousand Oaks • Section D: Technical Proposal • Page 121 D.2.iv.b Mountain View Organic Waste Processing Facility The bagged food waste co-collected with residential yard trimmings, after being separated at the Gold Coast Recycling & Transfer Station will be taken to the Mountain View Organic Waste Processing Facility for further processing.
a) Name, Owner and Type of Facility
The Mountain View Organic Waste Processing Facility is located at 1641 Mountain View Avenue, Oxnard, CA, 93030, and is operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by the Sullenger Family Trust located at 15 Carriage Square, Oxnard, CA 93030.

This facility is permitted as a Transfer/ Processing Facility by CalRecycle with a Full Solid Waste Facility Permit No. 56-AA-0178, where the operations involves processing food waste at the state-of-the facility. An animal feed operation will be co-located as the next phase. This facility is 21.8 miles from the center of the City. A Fact Sheet is provided at the end of this section. b) Vehicle and Equipment Parking
The Mountain View Organic Waste Processing Facility will be used for equipment parking, and storage and will be operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by the Sullenger Family Trust located at 15 Carriage Square, Oxnard, CA 93030. This facility is 21.8 miles from the center of the City.

The Lirio Facility will also be will be used for vehicle and equipment parking, storage and maintenance. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 23.0 miles from the center of the City. c) Customer Service
Customer Service for collection services will be conducted from the Gold Coast Recycling & Transfer Station, which is operated by Gold Coast Recycling Inc. and is located at 5275 Colt Street, Ventura, California, 93003. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City.

Customer Service for facility operation will be at the Mountain View Organic Waste Processing Facility is located at 1641 Mountain View Avenue, Oxnard, CA, 93030, and is operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by the Sullenger Family Trust located at 15 Carriage Square, Oxnard, CA 93030
d) Recovery Rates and Net Residual
The Mountain View Organic Waste Processing Facility intends to receive and process all SB 1383 generated of food materials, organic waste and mixed compostable materials from commercial AR002211
City of Thousand Oaks • Section D: Technical Proposal • Page 122 and multi-family complex collection routes, and will accept the bagged food waste co-collected with residential green waste, after being separated at the Gold Coast Recycling & Transfer Station will be taken here. This is estimated to be 300 TPD.

Of the 300 TPD approximately 210 TPD, for a 70% recovery rate, of slurry that can be composted or taken to a compost facility or anaerobic digestion facility and may eventually be processed into on-site animal food production. Food waste is deposited in the Receiving Pod and then conveyed by the Screw Conveyor Transfer. The material is conveyed into the slow-speed Shredding Pod, where it is pulverized into a wet pulp. This pulp material is conveyed by a Screw Conveyor Transfer then pressed to remove solid residue, rejects, and excess water in the Screw Press Pod. The residuals are conveyed by the Screw Conveyor Residue. Both the residual liquid and clean pulp are conveyed into the Screen Pod. The Screen Pod separates out the reject contamination, such as paper and plastics, and is conveyed in the Screw Conveyor Transfer into Compacters that store this material before transferring off-site. The food slurry from the Screen Pod is conveyed into Receiving Pods for interim storage. The slurry is conveyed into the Mash Screening Pod, where the mash is stored in the Storage Tanks before being conveyed to the Feed Facility, or to a tanker trucks to transfer off-site to a permitted facility Even with source-separation of food material and organic wastes, the reject rate from the inbound material to slurry production averages about 30% with some loads up to 50%, thus the waste type is called “mixed material”. It is anticipated as part of this plan for the City, the slurry will be taken to the Agromin Limoneira Compost Facility for composting. As a contingency plan, the slurry will be taken to another compost facility or to anaerobic digestion facility (either wastewater treatment plant, stand-alone facility, or a dairy digester). As part of phase 2 at this location, an animal feed production facility may be constructed to use the slurry on-site.

The recovery rate for organic waste is typically 70%, with a residual rate of 30%. The anticipated amount of commercial organics to be processed in 2025 is 20,131 tons and 14,092 tons recovered with the following net residual amount of 6,039 tons.
e) Operating limitations for Recyclable Materials Processing Facilities This remaining residual, mostly fiber and plastics, anticipated to average 90 TPD, will be transferred off-site to a permitted landfill as part of this Proposal, but at a later date could be hauled to a permitted off-site processing operations to recover compostable paper, remaining organic wastes, and plastics, such as with a Rotary Drum Reactor. The Rotary Drum Reactor technology is being proposed at the Agromin Oxnard Organic Recovery Facility. However, the recovery of this material in not anticipated yet for Thousand Oaks since it’s in the early phases of proposal. At this time landfill disposal is anticipated, but at a later date in the contract, further AR002212
City of Thousand Oaks • Section D: Technical Proposal • Page 123 recycling of fiber and plastic may occur should a Rotary Drum Reactor be permitted in the County and will further increase the franchise recycling rate at that time. f) Operating limitations for Organic Waste Processing Facilities Even with the best source-separation of food material and organic wastes outreach and education program, the residual rate will average about 30%, where in the future Agromin may be able recycle the fiber and plastics through the Rotary Drum Reactor. g) Marketing and Sales
It is anticipated as part of this plan for the City, the slurry will be taken to the Agromin Limoneira Compost Facility for composting. The Marketing Plan for the Agromin Limoneira Compost Facility is provided in their section later. As a bridge facility Synagro - South Kern Industrial Center, discussed in the sections below, will be used in the first years of the contract until the Agromin Limoneira Compost Facility is fully operational. Note that all compost markets are local and that will not be disrupted by the China Sword.
h) Permitting Capacity and Accommodation
The Solid Waste Facility Permit for this facility is permitted for 300 TPD where a SWFP was issued on October 25, 2019 and was the first Full SWFP in Ventura County in 26 years. The facility can accommodate all of the City tons within the current permitted capacity. Water Board and Air Permits are not required at this facility. However, there will be a dust control plan and an odor impact minimization plan.

The facility is under construction and will be operational in time to accommodate the City tons by January 1, 2022.

The anticipated amount of commercial organics to be processed in 2025 is estimated to be 20,131 tons and 14,092 tons recovered with the following net residual amount of 6,039 tons, with an estimated average of 77 TPD, within the 300 TPD of permitted capacity. i) Proposed Processing Facility
Mountain View Organic Waste Processing will have permitted capacity for Thousand Oaks tonnages and already has a Full SWFP and will be operational by January 1, 2022. The owner and material types will remain the same as stated above, including co-collected organics and commercial organic waste from Thousand Oaks.

Should this Facility not be built in time, Harrison will haul the commercial organic waste to the Simi Valley Landfill and Recycling Center, per the letter provided in Appendix F. Our partner, Agromin, currently has an organic processing operation at the Simi Valley Landfill. Waste Management is now working on a JTD Amendment to add post-consumer commercial and residential food waste to their current green waste and pre-consumer food waste operation AR002213
City of Thousand Oaks • Section D: Technical Proposal • Page 124 managed by Agromin since 2015 at Simi Valley Landfill. The processed compost feedstock will then be hauled to the Agromin Limoneira Compost Facility, and if that is not ready, to the Synagro – South Kern Industrial Center- Compost Facility near Taft, California. The profile of the Simi Valley Landfill and Recycling Center and the Agromin Limoneira Compost Facility are found in the next sections. Acceptance of this material is built into the operational plans and agreements for the Mountain View Organic Waste Processing Facility.

Additionally, Calabasas Landfill has provided documentation to Harrison (see Appendix F) that expresses strong interest in permitting an organic processing operation at the landfill to accommodate the City of Thousand Oaks tonnage, in addition to other organics within its waste shed. Harrison is prepared to work collaboratively with each of these partners to ensure that the City of Thousand Oaks has reliable, cost effective organic processing capacity to service the City.

Synagro – South Kern Industrial Center- Compost Facility is located at 2653 Santiago Road, Taft, California, 93266. The owner is South Kern Industrial Center, LLC (SKIC) with a mailing address of PO Box 265, Taft, California. The types of material accepted include biosolids, green waste, and pre-consumer food waste. This Facility has a Full Solid Waste Facility and has been operational since 2004. SKIC is working on an EIR with Kern County Planning Department to add post-consumer commercial food waste by January 1, 2022. Synagro is located 118 miles from the Mountain View Facility and 120 miles from Thousand Oaks.

AR002214
(805) 485 -9200
[email protected]
WWW.AGROMIN.COM
0 201 KINETIC DRIVE
OXNARD, CA 93030
As CEO of one of the largest organic recyclers in California and the United States, Bill plays a key role in pioneering sustainability through organic waste conversion. Under Bill's leadership, Agromin's more than 250 ecofriendly organic soil and mulch products are sold in retail, agriculture, landscape, and energy sectors. Its Earth-friendly products have resulted in more than 8 million tons of organic waste materials recycled in California since 1991.

Bill's charter is to build on Agromin's leadership in the organic waste material recycling market, including building new markets, developing strategic partnerships, ensuring operational excellence, and creating continued brand awareness.

Bill sits on several nonprofit boards, including Gold Coast Veterans Foundation, California Compost Coalition, Ventura County Coalition for Labor, Agriculture and Business (VC-Colab), and Regents at California Lutheran University, as chairman of the board.

City of Thousand Oaks • Section D: Technical Proposal • Page 125 AR002215
0 AGROMIN
Mountain View Organic Processing Facility
The Mountain View Organic Waste
Processing Facility intends to receive
and process 300 tons per day (TPD)
of food materials, organic waste, and
mixed materials from commercial
solid waste collection routes into
approximately 210 TPD of slurry that
can be composted, processed into
slurry for off-site permitted anaerobic
digestion operations, or may eventually
be processed into on-site animal food
production and fertilizer. Even with
source-separation of commercial food
material and organic wastes, the reject
rate from the inbound material to
slurry production averages about 30%
with some loads up to 50%, thus the
waste type is called "mixed material".

This remaining residual, anticipated
to average 90 TPD, will be transferred
off-site to a permitted landfill, or could
eventually be hauled to a permitted offsite processing operations to recover compostable paper, remaining organic
wastes, and plastics by a Rotary Drum
Reactor.

The Facility activities will take place
indoors, inside Warehouse #2. Referring
the Facility graphics on the next page
the commercial vehicles will deliver
the materials by backing up the ramp
and will unload directly into one of the
receiving pods to initiate the processing
in this closed-loop system.

Facility Information
CalRecycle Permit SWFP 56-AA-0179
Transfer/ Type and Number Processing Facility
Local Land-Use City of Oxnard
Permit Number PZ 17- 200-09
Quantity of 300 TPD
Tons Permitted 108,000 TPY
Types of Food Waste
M ixed Material Materials Accepted Organic Waste
Permitted Average 30% Residual Level
Per Ton Gate Food Waste:
$/105.00 Ton
Distance from 21 .8 City Center
City of Thousand Oaks • Section D: Technical Proposal • Page 126 AR002216
There is no bunker storage or material being
unloaded on the ground. Vehicles depositing
materials at the facility will have been prearranged to do so, coordinating with Harrison Industries' fleets. The trucks will have prior
knowledge of which material types are
accepted at the faci lity and the protocol for
delivering them to the hopper. Loadchecking
occurs at the point of generation with continual
education and training, as shown in the graphic
below.

YES
Si
Recyc/a los
desperdicios
de comida!
Questions?
i,pregUntas?
{805) 647-1414
Food Waste
Comida desec
Nostyrooam
Additionally, product destruction activities
may include the delivery of packaged and
containerized food products in sealed
containers (generally palletized products, which
have expired or are otherwise unfit for sale or
consumption) that may be staged between
collection vehicle tipping events. The pallets
will be handled using an articulated forklift and
tipped directly into the intake hopper.

What goes in Your Green Bin?
l Que va en su contenedor verde?
NO No®
Owner/Operator: Agromin 1641 Mountain View Ave., Oxnard, CA 93030 Phone: (805) 485 - 9200 www.agromin.com
City of Thousand Oaks • Section D: Technical Proposal • Page 127 D.2.iv.c Agromin Limoneira Compost Facility
Green waste co-collected from the City that was received, separated, and transferred from the Gold Coast Recycling & Transfer Station will be delivered to the Agromin Limoneira Compost Facility. The bagged food waste that was co-collected from the City and was received, separated and transferred from the Gold Coast Recycling & Transfer Station will be delivered to the Mountain View Organic Waste Processing Facility for further processing and will then be delivered to the Agromin Limoneira Compost Facility.
a) Name, Owner and Type of Facility
Agromin Limoneira Compost Facility is located at Hwy 126 in Santa Paula, CA 93060, and will be operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by Limoneira Associates located at 1141 Cummings Road, Santa Paula, CA 93060.

This compost facility has been permitted since 2004 as a green waste composting facility receiving up to 200 TPD to produce organic compost that is as part of the sustainable agricultural practices being pioneered in Ventura County. This Compost Facility will be permitted as a Compost Facility by CalRecycle with a Full Solid Waste Facility Permit for 295,000 tons per year.

Ventura County is currently processing the Conditional Use Permit and a Draft Environmental Impact Report has been issued. The facility will need to acquire Waste Discharge Requirement from the Los Angeles Regional Water Quality Control Board, and an Authority to Construct from the Ventura County Air Pollution Control District. This facility is 28.3 miles from the center of the City.
b) Vehicle and Equipment Parking
Agromin Limoneira Compost Facility is located at Hwy 126 in Santa Paula, CA 93060 will be used for equipment parking, storage and long haul fleet maintenance and will be operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. This facility is 28.3 miles from the center of the City. Collection fleet maintenance may also occur at the Liro Facility which is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City. c) Customer Service
Customer Service for collection services will be conducted from the Gold Coast Recycling & Transfer Station, which is operated by Gold Coast Recycling Inc. and is located at 5275 Colt Street, Ventura, California, 933309. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City.

AR002217
City of Thousand Oaks • Section D: Technical Proposal • Page 128 Customer Service for facility operations will be at the Agromin Limoneira Compost Facility and is located at Hwy 126 in Santa Paula, CA 93060, and is operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by Limoneira Associates, located at 1141 Cummings Road, Santa Paula, CA 93060. d) Recovery Rates and Net Residual
The primary components of the Project include:

Incoming green and food materials will be unloaded, processed, screened, and sorted inside two (2) 80,925 square foot buildings. The dry organics building (green material building) will process dry green/woody materials while the wet organics building will process food and other potentially odorous materials. Both buildings generally have similar designs, with initial tipping areas, trommel screens (pre-screens), picking conveyors with magnets to remove ferrous metals, and grinders. However, the wet organics building will have a bio-separator that will produce a food slurry which is used as either a compost feedstock or sent to an offsite organics processor. The wet organics building will also include a blending pad, where bulking agents (i.e. green material) will be added to processed food material/food slurry as needed prior to composting in anaerobic digesters or covered aerated static piles. The dry organics building will have a roof canopy and open sides, while the wet organics building will be fully enclosed and subject to negative pressure with air ventilated through four (4) biofilters to control volatile organics (VOCs) and odor emissions.

A 40,000 ton per year anaerobic digestion (AD) system will produce high-quality compost as well as methane rich biogas from a mix of green and food material through anaerobic composting. The biomethane generated will be used to fuel an internal combustion combined heat and power (CHP) engine which will generate electrical power that will be used to serve the parasitic loads of the system and supporting facility operations. A portion of the biomethane may also be used to produce compressed natural gas (CNG) or liquefied natural gas (LNG) for use as transportation fuel within trash collection trucks.

The AD system will be comprised of four groups of four individual AD units totaling 16 AD units.

A 75,000 ton per year positive pressure covered aerated static pile (CASP) system will aerobically decompose green and food organic materials into useable compost. It is anticipated that the CASP system will be a multi-layer laminate cover that can achieve up to 97% reduction in odor concentrations. The CASP system will be comprised of two groups of eight individual CASPs units totaling 16 CASPs.

Continued but expanded open windrow composting of organics (green material) only, consisting of active, aerobic composting of green materials in long, narrow uncovered piles.

AR002218
City of Thousand Oaks • Section D: Technical Proposal • Page 129 A 23,107 square foot production/packaging building containing a bagging operation producing bagged mulch, woodchips and compost products. Soil amendments, such as gypsum, peat moss, and perlite, are added to finished compost material and placed on a conveyor that feeds the electric powered bagging system. Finished compost products are also blended with amendments to customer specifications on a mixing pad adjacent to the Packaging Building and stockpiled before being transported offsite to the end user by company-owned vehicles. The Project also includes onsite sales of products to the public and smaller wholesale customers. A loading dock is connected to the Packaging Building, allowing delivery trucks to directly load bagged and bulk products.

Just south of the packaging building, a 25,000 square foot maintenance building will be used for storage as well as maintenance of on-site mobile equipment, processing equipment and delivery vehicles.

A two-story facility administration building (total of 13,516 square feet) located near the facility entrance will contain offices, an employee break room, restrooms, a conference room and classrooms where visitors can learn about the history of Limoneira and the state-of-the-art composting processes utilized at the facility. Employee and visitor parking spaces will be located adjacent to the building.

A scale house with two scales will be located just south of the facility administration building.

The anticipated amount of organic material to be transferred from Gold Coast Recycling & Transfer Station in 2025 is 33,189 tons that will be processed here, with an anticipated recovery of 31,529 tons leaving a net residual amount of 1,659 tons. The anticipated amount of commercial organics that has been processed at Mountain View Organic Processing Facility into a slurry is about 14,092 tons in 2025, with de minimus contamination. A total of 47,281 tons of organic material from the City will be handled at this facility. e) Operating limitations for Recyclable Materials Processing Facilities N/A
f) Operating limitations for Organic Waste Processing Facilities Agromin proposes to develop a compost facility that will only accept feedstocks that can produce a high-quality compost that can be certified organic by both the Organic Material Review Institute (OMRI) and the California Department of Food and Agriculture (CDFA). The operating limitation is that some types of packaging and service wear will not be allowed at this facility in order to maintain the certified organic status.

AR002219
City of Thousand Oaks • Section D: Technical Proposal • Page 130 Agromin may also developing a bulk compost facility in the County near Oxnard which will be able to receive service wear and compostable packaging
g) Marketing and Sales
Agromin serves more than 25,000 customers in the four industry categories of agriculture, Landscape, Retail and Homeowners. In 2018, it marketed some 200,000 tons of product in California, a 20% year-over-year increase. Agromin's marketing emphasizes its position in the state as a trusted source for organic premium soil products that support sustainability. Its approach in each of the four industry categories is summarized below. All of the compost products are registered and certified to meet the market specifications.

1. Agriculture (Vegetable Crops, Berry Corps, Vineyards, Tree Crops, Etc.) Agriculture represents the largest percentage of Agromin's sales, serving a wide variety of farms, orchards and vineyards. With 30 million acres of farmland and almost 8 million acres in harvested crops in the state, this a market with tremendous growth potential. Agromin has strategic partnerships in support of communities including Limoneira, and Driscoll.

Agromin markets to two customer segments including farmer direct sales as well as strategic relationships with soil supplements companies providing value add services to the farming community in Northern California.

2. Landscaping (New Construction and Maintenance)
With the landscape industry, Agromin focuses on reaching landscape architects, landscape contractors and landscape maintenance companies. Its customers are national, regional, and local landscape companies, highway projects, stormwater projects, fire restoration, sports parks, and golf courses. They works with landscape architects to design soils for remediation. Agromin has recently become the Healthy Soils partner to study the need for organic matter to meet the new State law (Mandatory Water Efficiency Landscape Ordinance) that requires 6% organic matter for all new permitted projects with over 700 square feet of landscape area.

3. Retail (Garden Centers, Nurseries, Home Improvement and Supermarket Chains) Agromin helps retailers and wholesalers meet the growing demand for organic lawn and garden products. Its retail customers include Armstrong Nurseries, Fred Meyer, Save Mart, Home Depot, Lowes, and 99 Cent only stores. It produces more than 65 different packaged soils products to meet this industry's needs. This year alone, Agromin will produce over 3 million packaged products with ingredients that include recycled organic compost from the communities it serves.

AR002220
100%

RECYCLED

MATERIAL
L i s t e d
Organic Marer1.a1s Review Institute
US Comp(!sting
Council
City of Thousand Oaks • Section D: Technical Proposal • Page 131

4. Homeowners (Do-It-Yourself)
Agromin also sells soils, mulches and amendments as packaged products and in bulk to institutions, gardeners and homeowners, including universities, golf courses, and sports parks. It collaborates with landscape supply centers, equipment rental centers, building materials centers and independent garden centers to deliver products to homeowners. Current and planned end-product marketing tools to be employed include:

Current and planned end-product marketing tools to be employed include:

Modern, user-friendly company website (agromin.com)
Public relations, including press releases, blog posts, editorial content, participation in trade associations, community partnerships, speaking opportunities and social media
Loyalty programs to encourage additional sales from repeat customers.

Presence at relevant industry trade shows and home and garden shows
PowerPoint presentation on the key benefits of Agromin products (tailored for each market served)
Promotional handouts on the benefits of organic soil products, standard Agromin pricing, recommended replenishment schedule products, LEED tips for landscapers, gardening tips and beyond
Agromin-branded yard signs for properties utilizing its products Bimonthly e-newsletter geared toward gardeners
Quarterly e-newsletter geared toward the agriculture
industry
Email campaigns highlighting special offers
Digital advertising
Within the Agriculture Industry, tailor marketing efforts to:

Ensure customers meet environmental and food safety regulations, and provide thorough compliance documentation
Boost profits through improved water efficiency, increased crop yield and quality, decreased need for fertilizer, and better long-term preservation of the land Identify unique needs for maintaining soil health through soil testing and develop custom products to achieve customer’s goals
Within the Landscaping Industry, emphasize that Agromin:

Provides consistent, high-quality soil amendments, barks, and mulches
Provides best-in-class customer service
AR002221
City of Thousand Oaks • Section D: Technical Proposal • Page 132 Delivers customer results through improved plant health and better water efficiency. Offers a wide variety of products, including customized solutions Within the Retail Industry, emphasize that Agromin:

Offers what retail customers want - environmentally friendly organic products that save water and keep plants healthier
Ensures that its products are professional grade and offer consistent, excellent quality assures retailers that it will supply the products they need, when they need them
When marketing to Homeowners, emphasize that Agromin products:

Are safe, organic, sustainable solution for soil and mulch needs Help customers protect the environment and foster sustainability
Save water (and money), support growth of healthy plants and create landscapes that customers will be proud of
While it may not look like much to the untrained eye, soil contains billions of living organisms that are essential to the health of plants. These naturally occurring organisms convert minerals and organic material into nutrients. When the soil is balanced, it will continue to produce healthy plants, season after season. Unfortunately, most commercial soil products are made using hightemperature processes and chemicals, which kill these delicate organisms and render the soil sterile. Agromin, keeps the biology in the bag, preserving these organisms and cultivating a soil that will ultimately be able to sustain itself.

5. Finished Compost for Jurisdictions
For jurisdictions, in anticipation of the SB 1383 requirement for finished compost, Agromin’s OMRI Listed Compost 100® offers a great soil amendment that contains no animal materials or biosolids. COMPOST 100® is made from recycled organic materials and is a significant source of organic time-release nutrients including nitrogen, phosphorus and potassium and other micronutrients. CalRecycle provide flexibility in organic product types as well as allow the contract hauler to broker compost or mulch for the City to comply with the SB 1383 local government procurement requirement. Agromin will be able to sell up to 6,011 tons of compost and/or up to 10,365 tons of wood mulch from the tons of organic waste collected from the City. h) Permitting Capacity and Accommodation
This Facility will have permitted capacity for Thousand Oaks tonnages and will be operational by January 1, 2025. Agromin has applied for a CUP be granted to expand the current 15-acre roughly 60,000 ton per year agricultural compost operation into an approximately 70-acre, 295,000 ton per year Commercial Organics Processing Operation with an energy production component. The total expected Project life is 50 years. The Draft EIR was issued in March 2020, AR002222
City of Thousand Oaks • Section D: Technical Proposal • Page 133 and a Solid Waste Facility Permit is expected to be issued before 2022, with construction and operations by no later than January 1, 2025. Synagro – South Kern Industrial Center – is available as a bridge facility and is built into the current operational plans of the Mountain View Operations to accept this material.

The anticipated amount of organic material to be transferred from Gold Coast Recycling & Transfer Station in 2025 is 33,189 tons that will be processed here, with an anticipated recovery of 31,529 tons leaving a net residual amount of 1,659 tons. The anticipated amount of commercial organics that has been processed at Mountain View Organic Processing Facility into a slurry is about 14,092 tons in 2025, with de minimus contamination. A total of 47,281 tons of organic material from the City will be handled at this facility. Of the 295,000 tons per year of permitted capacity, 47,281 tons will be reserved for the City.

I) Proposed Processing Facility
Agromin Limoneira Compost Facility will have permitted capacity for Thousand Oaks tonnages and will be operational by January 1, 2025. The owner and material types will remain the same as stated above, including co-collected organics and commercial organic waste from Thousand Oaks. Should this Facility not be built in time, Harrison will haul the commercial organic waste to the Simi Valley Landfill and Recycling Center, per the letter provided in Appendix F. Our partner, Agromin, currently has an organic processing operation at the Simi Valley Landfill.

Waste Management is now working on a JTD Amendment to add post-consumer commercial and residential food waste to their current green waste and pre-consumer food waste operation managed by Agromin since 2015 at Simi Valley Landfill. The processed compost feedstock will then be hauled to the Agromin Limoneira Compost Facility, and if that is not ready, to the Synagro – South Kern Industrial Center- Compost Facility near Taft, California. The profile of the Simi Valley Landfill and Recycling Center and the Agromin Limoneira Compost Facility are found in the next sections. Acceptance of this material is built into the operational plans and agreements for the Mountain View Organic Waste Processing Facility. Additionally, Calabasas Landfill has provided documentation to Harrison (see Appendix F) that expresses strong interest in permitting an organic processing operation at the landfill to accommodate the City of Thousand Oaks tonnage, in addition to other organics within its waste shed. Harrison is prepared to work collaboratively with each of these partners to ensure that the City of Thousand Oaks has reliable, cost effective organic processing capacity to service the City.

Synagro – South Kern Industrial Center- Compost Facility is located at 2653 Santiago Road, Taft, California, 93266. The owner is South Kern Industrial Center, LLC (SKIC) with a mailing address of PO Box 265, Taft, California. The types of material accepted include biosolids, green waste, and pre-consumer food waste. This Facility has a Full Solid Waste Facility and has been operational since 2004. SKIC is working on an EIR with Kern County Planning Department to add post-consumer commercial food waste by January 1, 2022.

AR002223
City of Thousand Oaks • Section D: Technical Proposal • Page 134 AR002224
0 AGROMIN
Agromin Limoneira Composting Facility
Limoneira, with 900 acres in production,
is one of the largest avocado growers in
the United States. With over a half century
of growing avocadoes, the Company
has developed considerable expertise
producing, harvesting, marketing and
selling this increasingly popular product.

To better compete globally, Limoneira
has taken the important step of mulching
to enable the trees to better acclimate to
non-tropical climates. These sustainable
practices enable Limoneira to tread
lightly on the land.

This facility has been permitted under
an Enforcement Agency Notification
Tier since 2004 as a green waste
composting facility receiving up to 200
TPD to produce organic compost that
is as part of the sustainable agricultural
practices that was pioneered in Ventura
County. This faci lity will be permitted
as a Compost Facility by CalRecycle
with a Full Solid Waste Facility Permit.

Ventura County is currently processing
the Conditional Use Permit and a Draft
Environmental Impact Report has been
issued. Green waste from the City that
was received and transfer from the Gold
Coast Recycling and Transfer Station or
the Calabasas Landfill will be delivered to
the Agromin Limoneira Compost Facility.

Facility Information
CalRecycle Permit SWFP: TBD
Type and Number Compost Facility
Local Land-Use County of Ventura
Permit Number CUP P47-0154
Quantity of 950 TPD
Tons Permitted 295,000 TPY
Types of Food Waste
Mixed Waste Materials Accepted Organic Waste
Max Permitted Varies by Organic
Residual Level Waste Type
Food Waste : $120.00/Ton
Per Ton Gate Green Waste:
$70.00/Ton
Distance from 28.3 City Center
City of Thousand Oaks • Section D: Technical Proposal • Page 135 AR002225
OUR WATER LAND EROSION CO2 EMISSIONS CHEMICAL USE A SUSTAINABLE FUTURE The bagged food waste that was received and
transferred from the Gold Coast Recycling
and Transfer Station is taken to the Mt. View
Organic Waste Processing Facility for further
processing and will then be delivered to the
Agromin Limoneira Compost Facility, and will
be used in the 75,000 ton per year positive
pressure covered aerated static pile (CASP)
system will aerobically decompose green and
food organic materials into useable compost.

It is anticipated that the CASP system will be
Agromin Limoneira
Composting Facility
Proposed Site Plan
r
:1
'
a multi-layer laminate cover that can achieve
up to 97% reduction in odor concentrations; or
the green waste will be utilized at the 40,000
ton per year anaerobic digestion system that
will produce high-quality compost as well as
methane rich biogas from a mix of green and
food material through anaerobic composting.

The biomethane generated will be used to fuel
an internal combustion combined heat and
power engine which will generate electrical
power that will be used to serve the parasitic
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SITE PLAN
A <SROMIN-LIMONEIRA AASWUUEN I UIOC IATE I
~INc.ORPORA TED VENTURA GOUNTY
City of Thousand Oaks • Section D: Technical Proposal • Page 136 AR002226
Agromin Limoneira Composting Facility
loads of the system and supporting facility
operations. A portion of the biomethane may
also be used to produce renewable natural gas
that will be used within the Harrison fleet.

Agromin will continue to produce high quality
compost that is certified organic by both the
Organic Material Review Institute and the
California Department of Food and Agriculture.

Agromin serves more than 25,000 customers
in the four industry categories of agriculture,
Landscape, Retail and Homeowners. In
2018, it marketed some 200,000 tons of
product in California, a 20% year-over-year
increase. Agromin's marketing emphasizes
its position in the state as a trusted source for
organic premium soil products that support
sustainability. Its approach in each of the
industry categories.

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Owner/Operator: Agromin 1141 Cummings Rd, Santa Paula, CA 93060 Phone: (805) 525 - 5541 www.limoneira.com
City of Thousand Oaks • Section D: Technical Proposal • Page 137 D.2.iv.d South Kern Industrial Center
AR002227
SYNAGRO YOUR PARTNER. FOR A CLEANER, GREENER WORLD
Synagro - South Kern Industrial Center
(SKIC)- Compost Facility is the alternative
location for composting should the
Agromin Limoneira Compost Facility
not be operational by January 1, 2022.

This Facility has a Full Solid Waste Facility
Permit and has been operational since
2004. The types of material accepted
include biosolids, green waste, and preconsumer food waste. Agromin has been delivering green waste and preconsumer food waste to this Facility for five years and have an established
working relationship with Synagro.

SKIC is working on an EIR with the Kern
County Planning Department to add
post-consumer commercial food waste
by January 1, 2022, where there will be
food waste processing equipment and
certified organic composting operations
distinct and separate from the biosolids
composting operations.

Overall, Synagro annually manages over
11 million tons of biosolids and other
organic by-products for more than 600
generators. Synagro employs a team of
approximately 700 professionals and the
largest, most diverse operational staff in
the industry.

Facility Information
CalRecycle Permit SWFP 15-AA-0381
Type and Number Compost Facility
Local Land-Use County of Kern
Permit Number CUP- 1501 PP-18125
Quantity of 5,700 TPD
Tons Permitted 670,000 TPY
Types of Biosolids, Green Waste,
Pre-Consumer Materials Accepted Food Waste
Max Permitted 5% for Green Waste Residual Level
Per Ton Gate MSW: $/Ton
Green Waste: $/Ton
Distance from 124.0 City Center
Owner/Operator: Synagro 2653 Santiago, Road, Taft, CA 93268 Phone: (661) 765 - 2200 www.synagro.com
City of Thousand Oaks • Section D: Technical Proposal • Page 138 D.2.iv.e Calabasas Landfill
The Calabasas Landfill is the closest option to dispose of the MSW from the City and is the nearby contingency plan to receive and process the co-collected residential organic waste should the Mountain View Organic Processing Facility not be operational on January 1, 2022.

Two Letters of Intent from the County of Los Angeles as owner, and Los Angeles Sanitation District as operation, have been provided in Appendix F to accept municipal solid waste and to accept co-collected residential organics.
a) Name, Owner and Type of Facility
The Calabasas Landfill is located at 5300 Lost Hills Road, in Agoura, California, 91301. The Landfill is owned by Los Angeles County at 713 Hall of Administration, 500 W. Temple St., Los Angeles, CA, 90012. The landfill is operated by the County of Los Angeles Sanitation District whose mailing address is P.O. Box 4998, Whittier, California, 90607. The contractor for the green waste processing operations is California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030.

The Landfill is permitted as a Solid Waste Landfill by CalRecycle with Solid Waste Facility Permit No. 19-AA-0056, where the operations include a series of recycling activity as described in the Joint Technical Document, including green waste processing. This facility is 9.0 miles from the center of the City. A Fact Sheet is provided in at the end of this section. b) Vehicle and Equipment Parking
The Calabasas Landfill will be used for equipment parking, storage and maintenance and will be operated by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The Landfill is owned by Los Angeles County at 713 Hall of Administration, 500 W. Temple St., Los Angeles, CA, 90012
c) Customer Service
Customer Service for collection services conducted for the Harrison fleet, is located at 5275 Colt Street, Ventura, California, 933309. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City.

Customer Service for facility operation will be by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by the Sullenger Family Trust located at 15 Carriage Square, Oxnard, CA 93030
d) Recovery Rates and Net Residual
The recovery rate for organic waste is typically 95%, with a residual rate of 5%. The anticipated amount of organic material to be collected in 2025 is 33,189 tons with a recovery of 31,529 tons leaving a net residual amount of 1,659 tons.

AR002228
City of Thousand Oaks • Section D: Technical Proposal • Page 139 e) Operating limitations for Recyclable Materials Processing Facilities.

N/A.
f) Operating limitations for Organic Waste Processing Facilities Reviewing the Joint Technical Documents (JTD) for this operation, a 30-day administrative process with the LEA will be required to add co-collected residential food waste g) Marketing and Sales
The Marketing Plan for the Agromin Limoneira Compost Facility is provided in that section. h) Permitting Capacity and Accommodation
Agromin developed their green waste processing operation at the Calabasas Landfill in early 2020 for green waste in order to better serve the organic waste diversion needs of the County for off-site compost markets. The co-collected residential organics would be tipped on the same pad that is operational today, where the bagged residential food waste will be removed from the green waste and placed in a bin and green waste will be processed as it is now. The bagged food waste will be taken off-site to the Mountain View Organic Waste Processing Facility. Reviewing the Joint Technical Documents (JTD) for this operation, a 30- day administrative process with the LEA will be required to add co-collected residential food waste. The Letter of Intent from the owner/operator shows commitment to this JTD Amendment. The site, as designed by Agromin, provides us the opportunity to collect and process materials in a cost effective way for our communities that will result in the diversion necessary to meet the compliance goals of SB 1383.

The Landfill is permitted for 3,500 TPD. The program tons for organics recovered will be estimated 31,529 tons in 2025, with a residual amount of 1,695 tons to total 33,189 tons processed to average 128 TPD, of the 3,500 TPD permitted, where the operator has stated they have adequate capacity.

I) Proposed Processing Facility
Agromin Limoneira Compost Facility will have permitted capacity for Thousand Oaks tonnages and will be operational by January 1, 2025. The owner and material types will remain the same as stated above, including co-collected organics and commercial organic waste from Thousand Oaks.

As a bridge facility Harrison will haul the commercial organic waste to the Simi Valley Landfill and Recycling Center. The Letter of Intent is attached to accept commercial organic waste as well as co-collected organic waste in Appendix F. Waste Management is now working on a JTD Amendment to add post-consumer commercial and residential food waste to their AR002229
City of Thousand Oaks • Section D: Technical Proposal • Page 140 current green waste and pre-consumer food waste operation managed by Agromin since 2015. The processed compost feedstock will then be hauled the Synagro – South Kern Industrial Center- Compost Facility near Taft, California. The profile of the Simi Valley Landfill and Recycling Center is found in the next sections.

Synagro – South Kern Industrial Center- Compost Facility is located at 2653 Santiago Road, Taft, California, 93266. The owner are South Kern Industrial Center, LLC (SKIC) with a mailing address of PO Box 265, Taft, California. The types of material accepted include biosolids, green waste, and pre-consumer food waste. This Facility has a Full Solid Waste Facility and has been operational since 2004. SKIC is working on an EIR with Kern County Planning Department to add post-consumer commercial food waste by January 1, 2022.

AR002230
City of Thousand Oaks • Section D: Technical Proposal • Page 141 AR002231
0 AGROMIN.
~ LOS ANGELES COUNTY
~

SANITATION DISTRICTS
Converting Waste Into Resources
The Calabasas Landfill is owned by the
County of Los Angeles and operated
by the Los Angeles County Sanitation
District under a joint powers agreement.

Services are available to Agoura Hills,
Calabasas, Hidden Hills, Thousand Oaks,
Westlake Village, portions of Los Angeles
and certain unincorporated areas of
Los Angeles and Ventura County. The
Calabasas Landfill Wasteshed Map is on
the next page.

This facility is available for MSW disposal
in addition to processing co-collected
residential organics. Agromin currently
has an operations agreement at the
landfill and Letters of Intents for capacity
have been posted.

The County recruited Agromin in late
2019 to develop their green waste
grinding operation at the Calabasas
Landfill to better serve the organic waste
diversion needs of the County for offsite compost markets as alternative daily cover was being phased out. Co-collected
residential organics will be tipped on the
same pad that is operational today, where
the bagged residential food waste will
be removed from the green waste and
stored in a sealed container and green
waste will continue to be processed as it
is now. There have been no complaints
over the last year.

Facility Information
CalRecycle Permit SWFP 19-AA-0056
Type and Number Disposal Facility
Local Land-Use County of Los Angeles
Permit Number Nos. 8477-5 and 5022-5
Quantity of 3,500 TPD
Tons Permitted 468,000 TPY
Types of MSW
Materials Accepted Green Waste
Max Permitted N/A for MSW
Residual Level 5% for Green Waste
Per Ton Gate MSW: $55.46/Ton
Green Waste: $55.46/Ton
Distance from City Center 9.0
City of Thousand Oaks • Section D: Technical Proposal • Page 142 AR002232
Co-Collected Residential Organics Processing Operations The bagged food waste will be recovered
daily and sent to the Mt. View Organic Waste
Processing Facility or another permitted solid
waste facility for further processing. Green
waste will be processed into compost feedstock
to be hauled to the Agromin Limoneira
Compost Facility. Reviewing the Joint Technical
Documents (JTD) for this operation, it will be be
a 30-day administrative process with the LEA.

The site, as designed by Agromin, provides us
the opportunity to collect and process materials
in a cost-effective way for our communities
that will result in the diversion necessary to
meet the compliance goals of SB 1383.
1t ....... •---,-.... lhOY,,\l•l011,.iM,~
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SANITATION DISTRICTS OP LOS ANGELES COUNTY
Owner/Operator: LA County 5300 Lost Hills Rd., Agoura, CA 91301 Phone: (818) 889 - 0363 www.lacsd.org
City of Thousand Oaks • Section D: Technical Proposal • Page 143 D.2.iv.f Simi Valley Landfill
The Simi Valley Landfill and Recycling Center which is the second closest option to dispose of the MSW from the City, and is another nearby contingency plan to receive and process the cocollected residential organic waste should the Mountain View Organic Processing Facility not be operational on January 1, 2022. A Letter of Intent from Waste Management Inc. to accept municipal solid waste and to accept all types of organic wastes for processing into compost feedstock has been provided in Appendix F. The commercial organic processing would be directly transferred to the Synagro – South Kern Industrial Center- Compost Facility, where processing into compost feedstock would take place there. a) Name, Owner and Type of Facility
The Simi Valley Landfill and Recycling Center is located at 2801 Madera Road, Simi Valley, California. The owner is Waste Management of California located at 2801 Madera Road, Simi Valley, CA 83065. The operator for landfill disposal is Waste Management of California located at 2801 Madera Road, Simi Valley, CA 83065. The contractor for the green waste processing operations is California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030.

The Landfill is permitted as a Solid Waste Landfill by CalRecycle with Solid Waste Facility Permit No. 56-AA-0007, where the operations include a series of recycling and green waste processing activities as described in the Joint Technical Document, including green waste processing. This facility is 15.6 miles from the center of the City. A Fact Sheet is provided in at the end of this section.
b) Vehicle and Equipment Parking
The Simi Valley Landfill and Recycling Center be used for equipment parking, storage and maintenance and the green waste operations will be contracted by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The Landfill is owned by Waste Management of California located at 2801 Madera Road, Simi Valley, CA 83065 c) Customer Service
Customer Service for collection services conducted for the Harrison fleet, is located at 5275 Colt Street, Ventura, California, 933309. The land is owned by E.J. Harrison & Sons located at 1589 Lirio Avenue, Ventura, California, 93004. This facility is 24.2 miles from the center of the City.

Customer Service for facility operation will be by California Wood Recycling, Inc. dba Agromin and is located at 201 Kinetic Drive, Oxnard, CA, 93030. The land is owned by the Sullenger Family Trust located at 15 Carriage Square, Oxnard, CA 93030
AR002233
City of Thousand Oaks • Section D: Technical Proposal • Page 144 d) Recovery Rates and Net Residual
The recovery rate for co-collected residential organic waste is typically 95%, with a residual rate of 5%. The anticipated amount of organic material to be collected in 2025 is 33,189 tons with a recovery of 31,529 tons leaving a net residual amount of 1,659 tons.

The recovery rate for commercial organic waste is typically 70%, with a residual rate of 30%. The anticipated amount of commercial organics to be processed in 2025 is 20,131 tons and 14,092 tons recovered with the following net residual amount of 6,039 tons. The commercial organic processing would be directly transferred to the Agromin Limoneira Compost Facility when open, or to the Synagro – South Kern Industrial Center- Compost Facility as a contingency plan, where processing into compost feedstock would take place there. e) Operating limitations for Recyclable Materials Processing Facilities.

N/A.
f) Operating limitations for Organic Waste Processing Facilities Reviewing the Joint Technical Documents (JTD) for this operation, a 30-day administrative process with the LEA will be required to add co-collected residential food waste and commercial organic wastes.
g) Marketing and Sales
The Marketing Plan for the Agromin Limoneira Compost Facility is provided in that section.

The Marketing Plan for the Synagro – South Kern Industrial Center- Compost Facility has been in place since 2004 for biosolids compost and is being updated for certified organic compost from these potential feedstocks.
h) Permitting Capacity and Accommodation
Agromin started their green waste processing operation at the Simi Valley Landfill and Recycling Center in 2004 in order to better serve the organic waste diversion needs of the County for off-site compost markets. The green waste and pre-consumer food waste is tipped on the operations pad. Reviewing the Joint Technical Documents (JTD) for this operation, a 30-day administrative process with the LEA will be required to add postconsumer co-collected residential food waste and post-consumer commercial organic wastes. The Letter of Intent from Waste Management shows commitment to this JTD Amendment. The site, as operated by Agromin, provides us the opportunity to collect and process post-consumer food waste materials in a cost effective way for our communities that will result in the diversion necessary to meet the compliance goals of SB 1383.

AR002234
City of Thousand Oaks • Section D: Technical Proposal • Page 145 Co-collected residential organic waste of 33,189 tons in 2025 is anticipated. Commercial organic waste of 20,131 tons in 2025 is expected, to total 53,320 tons, or an average of 205 TPD. Simi Valley Landfill and Transfer Station is permitted for 12,000 TPD have has capacity for 205 TPD of organics.

I) Proposed Processing Facility
Agromin Limoneira Compost Facility will have permitted capacity for Thousand Oaks tonnages and will be operational by January 1, 2025. The owner and material types will remain the same as stated above, including co-collected organics and commercial organic waste from Thousand Oaks.

As a bridge Facility, Harrison will haul the commercial organic waste to the Simi Valley Landfill and Recycling Center. The Letter of Intent is attached to accept post-commercial organic waste as well as co-collected organic waste in Appendix F. Waste Management is now working on a JTD Amendment to add post-consumer commercial and residential food waste to their current green waste and pre-consumer food waste operation managed by Agromin since 2015. The processed compost feedstock will then be hauled the Synagro – South Kern Industrial Center- Compost Facility near Taft, California.

Synagro – South Kern Industrial Center- Compost Facility is located at 2653 Santiago Road, Taft, California, 93266. The owner are South Kern Industrial Center, LLC (SKIC) with a mailing address of PO Box 265, Taft, California. The types of material accepted include biosolids, green waste, and pre-consumer food waste. This Facility has a Full Solid Waste Facility and has been operational since 2004. SKIC is working on an EIR with Kern County Planning Department to add post-consumer commercial food waste by January 1, 2022. A Fact Sheet is provided at the end of this section.

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City of Thousand Oaks • Section D: Technical Proposal • Page 146 AR002236
,,

AGROMIN

WASTE MANAGEMENT
Simi Valley Landfill and Recycling Center
(SVLRC) provides approximately 60% of
Ventura County's daily refuse disposal
needs, and 75% of all tons accepted
at the SVLRC originate in Ventura
County. The SVLRC, on average, recycles
approximately 25% of all tons accepted.

Located northwest of the city of Simi
Valley, SVLRC is a fully permitted nonhazardous municipal solid waste landfill and recycling facility. For over 30 years,
the SVLRC has been serving the needs
of residents in Ventura County and the
west San Fernando Valley.

The SVLRC currently processes and
transfer pre-consumer food waste within
the area of the facility known as the
Recycling Area., and is included as part
of the 12,000 TPD of permitted capacity
for an average of 100 tons per day. The
Recycling Area is located on the western
portion of the site and has been operated
by Agromin since 2014. Pre-consumer
food waste is delivered to the SVLRC site
where it will be deposited on a concrete
pad located within the Organic Recycl ing
Area. The material is then be mixed with
green waste which has been processed
through a tub grinder, temporarily stored
and transported offsite to a permitted
compost facility in Kern County.

CalRecycle Permit
Type and Number
Local Land-Use
Permit Number
Quantity of
Tons Permitted
Types of
Materials Accepted
Max Permitted
Residual Level
Per Ton Gate
Distance from
City Center
SWFP 56-M -0007
Disposal Facility
County of Ventura
LU07-0048
12,000 TPD
64,750 TPW
3,367,000 TPY
MSW, Food Waste,
Green Waste
NIA for MSW
5% for Green Waste
MSW: $59.57 /Ton
Green Waste: $41.50/Ton

15.6 City of Thousand Oaks • Section D: Technical Proposal •Page 147 AR002237
Simi Valley Landfill and Recycling Center
A Joint Technical Document (JTD) Amendment
is being prepared to add post-consumer food
waste delivered by Harrison collection vehicles
and increase the average daily tonnage.

The food waste processing area will be
equipped with a concrete pad approximately
100 by 75 feet in size, complete with a push
wall for easy loading of the material. The concrete pad will be designed to withstand heavy equipment use and with features which will allow control of process liquids and stormwater.

Once food waste has been placed on the pad,
operators will then cover the food loads with
processed green waste. Mixing green waste
with food material helps to soak up any free
liquids that may be in the load. In addition,
this mix also helps to keep odors to a minimum which in turn keeps pests from detecting the food material. This food waste/green waste mixture will temporarily remain on the
cement tipping pad until it is ready to be
transported offsite to the Agromin Limoneira
Compost Facility. These materials will remain
on the tipping pad no more than eight hours
on a normal operational day.

Owner/Operator: Waste Management 2801 Madera Rd, Simi Valley, CA 93065 Phone: (805) 579 - 7267 www.goldcoastrecycling.com
City of Thousand Oaks • Section D: Technical Proposal •Page 148 D.2.v Environmental and Safety Best Practices
All fluids are collected and recycled when drained. Used oil filters are drained and scrapped per regulations. Any defects found during inspections are noted on the inspection form and transferred to a work order for scheduled repair. Safety related defects result in the vehicle being removed from service until repairs are completed.

Harrison has established rigorous inspection and maintenance procedures to ensure all equipment and vehicles are safe to operate at all times. Our program includes maintaining a detailed maintenance history for each vehicle in our fleet. This history is available for city staff upon request.

If a collection vehicle has a problem in the field, Harrison immediately dispatches a maintenance vehicle equipped with the tools and supplies necessary to make on-the-spot repairs. Pickup trucks are also available to deliver additional supplies and spare parts as needed. The average response, replacement and repair time for vehicles on-route is less than 90 minutes.

Harrison has implemented several best practices for a more sustainable business model. We provide a safe and environmentally friendly fleet by equipping collection vehicles with the following features (depending on the application and configuration of the vehicle):

Steel hydraulic piping to reduce the number of hydraulic hoses in our trucks, preventing fluid leaks and protecting groundwater
Pack at idle systems which reduce noise and exhaust
Engine idle time limiters and automatic transmissions
A 5-minute maximum idle-time limit, after which the engine turns off to reduce fuel consumptions and exhaust emissions
All wheel disc brakes and transmission accumulators to decrease carbon footprint Other best practices of our fleet operations and maintenance include:

Use of synthetic or semi-synthetic fluids that allow extended oil drain intervals in engine transmissions, differentials and hydraulic systems and reduces the amount of virgin petroleum stock required
Collection and recycling of all fluid collected from vehicle maintenance by licensed recyclers
Advanced storm water treatment systems (costing several million dollars) installed to prevent environmental pollutants from entering streams
Safety is not just a priority; it is a core value for our company. We strive to ensure that each employee task, piece of equipment, company policy and required procedure reinforces and ensures safe actions and behaviors. Historically, waste collection, processing and disposal have AR002238
City of Thousand Oaks • Section D: Technical Proposal •Page 149 ranked among the most dangerous occupations. Our employees who collect waste spend much of their workday in traffic and lifting heavy items that can lead to injury. Residents depend upon us to pick up and safely recycle or dispose of their wastes; but when they get in their cars, they often fail to notice our workers performing these essential tasks. Employees at our facilities must be constantly alert to avoid serious injury as they work with sophisticated heavy equipment. Our worker safety efforts focus on developing best practices to help workers avoid vehicle accidents and to safely operate heavy equipment. Our daily safety checks include, but are not limited to, checking fire extinguishers, testing brake lights, checking wheel disc brakes, and testing hydraulic lifts.

Overall injury rates in our industry have improved substantially in recent years. Nonetheless, we are constantly looking for ways to improve the safety of our employees and enhance worker safety in our industry overall.

D.2.v.a Vehicle Safety – That’s the Plan
Our approach to safety is a purposeful combination of driver training, excellent maintenance protocol and technology deployment. Each plays a role in supporting our core value of safety.

Our extensive on-the-job training and routine evaluation programs for our drivers go well above U.S. Department of Transportation (DOT) requirements. Newly hired drivers go through 80 hours of training: 40 in the classroom and 40 in the cab with an experienced driver. All drivers participate in safety briefings each month. As a part of the new hire training process, drivers receive an on-the-job evaluation on days 30, 60 and 90. We follow federal regulations for the maximum number of hours spent behind the wheel. In addition, all Harrison drivers must pass a general physical and meet DOT physical requirements.

One of our most recent safety innovations is the 3rd Eye camera system which provides a coaching tool that allows us to see and talk through safety issues drivers face each day. Each truck is equipped with a forward-facing camera constantly recording everything that happens.

Whenever there is a sudden movement, the camera automatically saves a 12-second section of video. The videos are reviewed with the driver to improve safe driving habits.

We demonstrate our commitment to safety by investing millions of dollars on collection vehicles and heavy equipment maintenance each year. We believe our investment has contributed to reducing our reported vehicle accidents significantly over the past 20 years, which is great news for our employees, their families, and our communities.

Driver and Route Supervisor Training
Harrison is dedicated to ensuring a safe and professional workforce where our drivers and route supervisors are the daily face of the operations, where their conduct, abilities to complete collection services to the customer’s expectations, and commitment to safety is AR002239
City of Thousand Oaks • Section D: Technical Proposal •Page 150 the foundation of our service program. Training is a key component of this, especially as programs expand and reporting requirements change to ensure compliance with SB 1383.

All drivers will be trained on the new technology presented in Section D.2.i.e, and on the requirements of SB 1383. Comprehensive driver and Route Supervisor training will occur annually where targeted training topics will be provided monthly, unless otherwise determined by Harrison or the City.

Training Overview
Participants: Drivers, Route Supervisors
Content: They will be trained by Harrison management on contract requirements, safety programs, appropriate conduct and courtesy, Soft-Pak, and performance standards.

Topics include:

Collection routing and Soft-Pak software
Standard route stop sequence for each route that conforms to Harrison’s routing guidelines established by the Contract
Proactively identifying containers that require maintenance, including repainting, cleaning, or repair
How drivers and route supervisors can create and submit work orders for containers, including carts and bins, which are in need of maintenance The litter abatement programs
How drivers should identify, tag, and document overfull containers with courtesy notices o Includes appropriate levels of documentation such as photos of the container and how to upload them into Soft-Pak for notation in customer accounts o The use of tags as outreach to customers on items such as the importance of bagging lightweight materials such as plastic bags, film plastics, foam peanuts, and other materials that can easily become litter due to their lightweight nature. o The identification of contaminants or unauthorized waste o The identification of containers that are blocked or otherwise unsafe to service o Other instances that should result in tagged and/or non-collection notices Driver training on litter reduction techniques and litter removal best management practices Contractual performance requirements
Collection program requirements
Employee conduct and courtesy
Employee services and agreement requirements
Resolution management

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0 City of Thousand Oaks • Section D: Technical Proposal •Page 151 Managing HHW and Exempt Waste
Specific to these training activities will be the identification and management of unacceptable items in the container, where all unacceptable items are noted in cart tags where excessively contaminated containers may not be serviced and tagged with ‘non-collection’ notices.

Additionally, any unauthorized waste will be noted on tags with instructions for customers on how to resolve the contamination.

D.2.v.b Employee Safety Programs
To continue to achieve high levels of successful performance, Harrison knows it is absolutely imperative to protect its most valuable resource – its employees. For this reason, Harrison strives to eliminate any foreseeable hazard that may result in accident, injury, or illness; property damage or loss; or business interruption. Harrison has developed an injury and illness prevention program that serves as a guideline for employees in the safe performance of their daily activities.

The safety plan is predominantly conducted through the continued implementation of an extensive health and safety program. All Harrison drivers participate in monthly safety meetings, office personnel participate in quarterly safety meetings, and the management team is trained and certified in First Aid, CPR and AED. Harrison employees are oriented on our Drug and Alcohol Policy, Sexual Harassment Policy, Injury and Illness Prevention Program, Emergency Action Plan, Safety Rules, Discipline Program, and Accident and Injury Reporting Program, and are required to complete intensive training programs covering topics including but not limited to non-residential driver safe work practices, PPE, hazard communication, seat belt requirements, confined spaces, pre-trip/post trip inspections, and lockout/tag out requirements and procedures.

All commercial drivers are required to pass the California Department of Transportation physical exam as a part of maintaining their commercial driver’s license.

The employee handbook at Harrison is consistent with the U.S. Department of Transportation, Office of Drug and Alcohol Policy and Compliance, Drug and Alcohol Testing protocol.

Safety-sensitive employees are subject to drug or alcohol testing in the following situations.  Pre-employment
 Reasonable suspicion/cause
 Random
 Return-to-duty
 Follow-up
 Post-accident
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City of Thousand Oaks • Section D: Technical Proposal •Page 152 Harrison maintains a working Injury and Illness Prevention Program (IIPP). This living document improves the safety and health in the workplace. The program includes the following elements.  Responsibility
 Compliance
 Communication
 Hazard Assessment
 Accident/Exposure Investigation
 Hazard Correction
 Training and Instruction
 Recordkeeping
The objectives of our IIPP include the following.

Fully involve all employees, supervisors, and management Identify any exposure to workplace hazards
Correct hazards in an appropriate and timely manner
Provide effective training
Inclement Weather Plan
Communication is the key to success during any minor or severe weather delay or any other service disruption. It is an “all-hands on deck” effort. During an inclement weather event the following steps are taken. Our first priority is always the safety of our customers and employees. • By 2:00 am, Harrison staff begins surveying road conditions, identifying neighborhoods that are serviceable and those that are not. They will do this by driving the routes, if necessary.
• Before 5:00 am, operations staff continues to monitor weather through the early morning, making decisions regarding service impacts and reminding field staff of our wet weather operations plan.
• By 6:00 am, local operations management contacts city staff letting them know about any service delays.
• By 8:00 am, relevant information is posted to our web site. • Before 3:00 pm, operations staff contacts city staff with any updates on service issues or delays.

We will provide collection service rain or shine. It would only be in an extreme event where service could be delayed or postponed. In either case, information updates will be posted on our web site.

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City of Thousand Oaks • Section D: Technical Proposal •Page 153 D.2.vi Reporting
Harrison will continue to track and keep records of all tonnages collected, sold, processed, donated, and disposed under its Agreement with the City. This includes all single and multifamily residences, as well as commercial generators. These records are to be provided to the City quarterly and annually, in a format of the City’s choosing.

Quarterly reports will be provided to the City by 17:00 on the last day of the month following the end of the Quarter. Harrison uses Soft-Pak tracking software for its operations and can export this information in any format compatible with the City’s reporting software.

These Reports will include the following information:

Number of unique residential accounts serviced,
Number of unique multifamily and commercial accounts,
Tonnage collected in each of the three streams: organic, recycling, and garbage, Tonnages of residual landfilled from organic and recycling streams, and Contamination reporting, including number of contamination violations filed, associated accounts, and frequency of violation.

In addition to these quarterly reports, Harrison will provide the City with an annual report. This report will be filed by April 1st each year, covering the activities of the previous year. The report will be in a format of the City’s choosing and will include the following information:

A Financial Report that includes the number of residential and commercial units, service type, collection frequency, container size, and current billing rate. The financial report will also include the gross amount billed and revenue received for the sale of recyclable materials.

A Sustainability and Compliance Report that documents education and outreach conducted. This report will detail outreach public events, school visits, compliance notices mailings, site visits, waste audits, informational campaigns, media releases, and community meetings conducted in the prior calendar year. Specific outreach materials such as bill inserts, collection notification tags, flyers, and other tangible documentation will be included in this report.

This Sustainability and Compliance Report will include a complete list of all non-exempt commercial accounts covered under AB 341, AB 1826, and SB 1383. Each of these account entries will include the date and status of outreach efforts, and the current level of service.

The report will conclude with a summary of the recycling and organic waste programs.

Qualitative information such as issues encountered during collection, processing, or marketing of collected materials will be included. Residential and commercial strategies AR002243
City of Thousand Oaks • Section D: Technical Proposal •Page 154 for improving diversion will be discussed alongside information such as contamination and participation rates.

Data which include gross tons of organic materials, recyclable materials, and garbage by route. This data also includes average cost or price received per ton of recyclable materials sold, destination facility, and material types. Organic waste data will consist of tons collected by route, separated by Green Waste and Food Waste. The total number of generators receiving organics services, their participation rates, and cost and revenue of processing the material will also be included.

An Equipment Inventory that includes all collection containers and vehicles in use, by type and size. Vehicle information will be complete with truck number, route number, date purchased, type, tare weight, license plate number, fuel type, and make and model.

All instances of overweight collection vehicles will also be recorded.

A Summary Narrative, which includes a discussion of problems encountered with collection and processing activities and actions taken. All instances of non-collection notices, property damage, injury, significant operational changes, market factors, and publicity matters will be described in this narrative. This narrative shall also include a description of processed material loads rejected for sale, the reason for rejection, and a record of the disposition of the load after rejection.

A Diversion Rate calculation consisting of documentation acceptable to the City for establishing that year’s diversion rate. This rate calculation includes tonnages diverted and disposed from large events and venues. In addition to providing the City with any Harrison data it requires to establish it jurisdictional diversion rate, Harrison will provide a calculated Franchise Diversion Rate. This Franchise Diversion Rates establishes a diversion rate for only those tons which Harrison itself managed.

AB 341 Compliance Data will be reported in a dedicated section of the annual report.

This data includes the total number of non-exempt businesses, as well as a number of those businesses who are and are not subscribed to recycling collection service.

AB 1826 Compliance Data will be reported in a dedicated section of the annual report.

This data includes the total number of non-exempt businesses, as well as a number of those businesses who are and are not subscribed to organics collection service. This compliance data will also identify “Tier One” and “Tier Two” businesses covered by SB 1383’s food rescue program.

AB 939 Annual Report data based on the collection programs and additional services provided to the City of Thousand Oaks.

AB 1594 Compliance Data including full tracking of the destination of all organic waste to verify no organic waste was used for alternative daily cover (ADC).

Waste Characterizations which use statistically-valid audits of Residential and Commercial Service Recipients’ waste annually to measure prohibited materials in recycling, garbage, and organic waste streams. In accordance with SB 1383, Harrison will conduct these waste evaluations at least twice per year in two distinct seasons for organic AR002244
City of Thousand Oaks • Section D: Technical Proposal •Page 155 waste streams and again for the recycling streams. Garbage streams are to be evaluated every quarter. SB 1383 sampling requirements require between 25 and 40 samples per each sampling period depending on the number of generators on the route.

For routes with less than 1,500 generators the study shall include a minimum of 25 samples.

For routes with 1,500-3,999 generators the study shall include a minimum of 30 samples.

For routes 4,000-6,999 generators the study shall include a minimum of 35 samples.

For routes with 7,000 or more generators the study shall include a minimum of 40 samples.

The samples, as mandated in SB 1383 regulations, are 200 pounds or more of randomly sampled material. The weight of contamination of each sample is weighed.

Contamination rates in excess of 25% will result in Harrison conducting target route reviews to identify noncompliant generators and/or notifications sent to all generators on the sampled route.

D.2.vi.a Tracking Outreach
As part of its annual reporting, Harrison will submit an education and outreach plan to the City by September 15th each year. This plan will include strategies to provide information to schools, residents, and businesses about the various waste reduction programs available to them as well as pertinent information about AB 341, AB 1826, and SB 1383. This outreach plan includes a description of how Harrison will assist the City with achieving the statewide recycling and organics diversion mandates. This report also includes descriptions of the geographic areas, routes, lists of addresses served, copies of route audits, site visit reports, copies of notices of contamination, enforcement actions taken, educational materials, and copies of website and other online outreach materials.

In order to keep track of the large quantity of data described above, Harrison will utilize tracking technology in its day to day operations. Harrison will use Soft-Pak™ technology to allow its drivers to update notes, take photos, share location data, and evaluate route efficiency.

Customer reports from Soft-Pak™ can be easily integrated into the Recyclist software. Recyclist, or any other software system used by the City, can benefit from the tracking information Harrison’s Soft-Pak equipped trucks can provide. Below are some examples of the information and capabilities provided by the Soft-Pak software:

Tracking and maintaining a customer base and customer interaction within one centralized database, which includes service addresses, contract information, level of service and collection day
Prorating accounts, positively or negatively, based on the start or stop of an account Response to Request for Single-Source Collection Proposal AR002245
City of Thousand Oaks • Section D: Technical Proposal •Page 156 Actively maintaining and audit both permanent and on-call routes Accessing over 120+ standard reports or customize reports based on filters (i.e. missed pickups)
Real time GPS tracking
Sending scheduled and on-call work instantly to drivers Mapping of local streets and highways
Picture capabilities for overloaded/blocked containers
Recording all driver activity
Recording service time for each stop, including whether that stop was completed as scheduled or skipped/blocked/overloaded, etc.

Geo coding each stop for route management
Tablet mount for in cab usage, including rugged case for mobile durability Entering scale ticket information from disposal/transfer facility Capturing signatures for customer verification
Easily charging for and verifying additional services
D.2.vi.b Quarterly Data Uploads
As mentioned above, quarterly reports will be provided to the City by 17:00 on the last day of the month following the end of the Quarter. Harrison uses Soft-Pak tracking software for its operations and can export this information in any format compatible with the City’s reporting software. Harrison, like other operators, is required to report directly to CalRecycle RDRS system on a quarterly basis. The information Harrison inputs into the system in shared with the City as part of Harrison’s ongoing data sharing process.

These Reports will include the following information:

Number of unique residential accounts serviced,
Number of unique multifamily and commercial accounts,
Tonnage collected in each of the three streams: organic, recycling, and garbage, Tonnages of residual landfilled from organic and recycling streams, and Contamination reporting, including number of contamination violations filed, associated accounts, and frequency of violation.

D.2.vi.c Tonnage Tracking
Harrison will use its on-site scales at its facilities, its Soft-Pak technology, and its outbound material weights to provide comprehensive measurement of all tons collected, disposed, processed, and sold.

Scale houses located at the Gold Coast facility record weights of loaded inbound vehicles and use tare weights or unloaded vehicle weights to then ascertain the amount of waste AR002246
City of Thousand Oaks • Section D: Technical Proposal •Page 157 that was deposited on site. Some vehicles, such as smaller pickup trucks may have weights estimated based on volume and density.

Harrison’s own vehicles are equipped with Soft-Pak technology, which does not track tonnages directly. However, this technology does assist with the identification of contamination, locating problematic accounts on routes, and can evaluate the levels of service received by Harrison’s customers. The Soft-Pak route information provides valuable context to the tonnage information gained at the scale houses.

Outbound tonnages are recorded by type for the purposes of Harrison’s internal practices as well as for reporting to the City and CalRecycle. Recycled products that are shipped out to market are weighed and recorded along with the revenue received from the sale of these goods. Disposal tonnages, which are weighed before disposition in a landfill are recorded along with the disposal fees assessed on them.

Inbound recycling streams, such as those arriving in source-separated blue bins, are recorded by weight inbound. These streams contain residuals which are measured separately from MSW streams so as to evaluate levels of contamination, in tons. Separate measurements for the contamination of organic streams is kept distinct from MSW tons for measurement purposes.

All of the above information, as well as any desk evaluation of tonnages, is available to the City in the form of Quarterly and Annual reports. In addition to these reports, Harrison is available year-round to the City to provide tonnage information as needed to the City.

D.2.vi.d Complaint Reporting and Resolution
Harrison’s motto is “Service is Everything” and treats the resolution of complaints seriously. For Harrison this means addressing complaints promptly and providing customer satisfaction wherever possible. This is especially important as all service inquires, and complaints will be directed to Harrison. Harrison keeps a representative available during normal business hours to receive, record, and address complaints. Harrison will utilize the City’s Customer Relationship Management System for handling customer complaints pertaining to hauling, street sweeping, storm draining, and other service Harrison agrees to.

Under SB 1383, Harrison must investigate all complaints within 90 days of having received the complaint. Usually however, the 90 days window is far too long for Harrison to leave concerns unaddressed, and generally is able to respond to normal issues, such as a missed pickup, within the same day. At the most, Harrison will address complaints in Soft-Pak within three workdays.

Records will be kept of all complaints by the Harrison’s office. Reports from soft-pak will be provided to the City for inclusion in the City’s reporting system at a regular basis as determined by the City. Harrison will maintain open communication with the City, in addition to keeping the Customer Relationship Management tool in active use. Harrison’s service and emergency telephone numbers are easily accessible by a local phone number, and locatable online and in print.

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City of Thousand Oaks • Section D: Technical Proposal •Page 158 D.2.vii Street Sweeping Operations Plan
Venco Power Sweeping, Inc. will provide all labor, equipment, materials, and supervision to thoroughly sweep each street and parking lot in the City according to the frequency and schedule specified by the City. We currently sweep the City residential and commercial streets as well as the 12 parking lots mentioned in the RFP. Commercial streets are swept once per week on a route map schedule of Tuesday through Friday. Parking lots are swept as scheduled once per week, most of the lots are scheduled for Saturday with a couple scheduled on Tuesday in coordination with landscaping crews. Residential streets are swept October through April twice a month and May through September once a month (see 2020 sweeping dates for 2020 - Attachment #1). We are currently using four TYMCO 600 CNG fueled sweepers October through April. We use 2.5 sweepers May through September. We follow the route maps established by the City and can provide these maps if requested. We currently average 26,000 curb miles swept per year and 2,250 tons of debris removed and recycled from the streets and parking lots.

We will be sweeping the City of Thousand Oaks with four new 2021 or 2022 TYMCO 600 CNG fueled sweepers (see attached General Specifications of TYMCO 600 CNG sweepers - Attachment #2). These 4 new sweepers will have a useful life of at least 7 years sweeping in the City. Please see delivery guarantee (Attachment #3). We have sufficient back up sweepers and broom/mechanical sweepers available as needed at our yard in Oxnard, CA. that can be put into service and are operational within one hour of any breakdown. All sweeping equipment will meet all local, state, and federal regulations. Our sweepers are equipped with GPS tracking systems that allow us and our customers the ability to track vehicle location, speed and time swept. Video cameras will be installed and operating during all sweeping times as requested by the City. Our operators are also equipped with cell phones that will only be used while the sweeper is parked, so they can stay in communication with our staff and can be made available to the City upon request.

All equipment will be made available for inspection to the City staff at any time. Our sweepers shall maintain a clean appearance and have a sign affixed with our Company name, telephone number, and contact information. These sweepers are white with blue manufacturing lettering.

All maintenance, service, broom changes, cleaning, and work will be done at regular 200-hour intervals at our shop in Oxnard, CA. Recycled and/or potable water will be used while sweeping for dust control. Venco Power Sweeping, Inc. will meet and exceed the standard operating practices for street sweeping. All sweeper manufacture requirements such as speed of sweeping, water use, will be followed. We will follow any modified requirements, routes, and frequencies that the City requests. We will provide an annual 200-hour bank of time for sweeping and related services as requested by the City. Any necessary additional passes will be at no extra cost to the City. Items which imped the sweeping path will be removed or reported to the City. If they cannot be removed such as parked cars, all care will be made to safely go around these obstructions.

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City of Thousand Oaks • Section D: Technical Proposal •Page 159 We will also notify the City of any construction projects that need to be avoided if we were not notified in advance. We will also train our operators to recognize illicit discharges and stormwater pollution sources and report these to the City.

Any area determined by the City as substandard will be re-swept within 24 hours of notification at no extra cost to the City. Our office number 805.201.0040 has an emergency mailbox that notifies a supervisor and we will respond within two hours to any City emergency. Any missed sweeps will be made up on the next available day at no extra charge to the City. We understand the City may cancel sweeping due to inclement weather, construction, or other issues. The major holidays that sweeping is canceled or rescheduled will be observed. Venco will make certain that all sweeping is done during the posted and regularly scheduled times.

Sweeping debris will be disposed of at the City yard and records kept of the amount of debris dumped in cubic yards. We will contact the waste hauler on the weight of the street sweeping debris. Any dead animals encountered will be reported to the City and not included in the street sweeping debris.

Our Supervisor for your sweeping services will be Mr. Angel Gonzalez. Angel is an experienced operator and supervisor (see attached resume). He has over 18 years of experience with our company. He can be reached at the office or on his cell phone 805.890.8594. His email address is [email protected]. The current City of Thousand Oaks lead sweeping operator is Mr. Clemente Flores. He has been with our company 33 years and is familiar with the posted and regularly scheduled sweeping in the City. Clemente's cell phone will be made available upon request.

All our employees are uniformed and meet all existing license and insurance requirements. All operators sweeping in the City of Thousand Oaks will be well trained and experienced, following company by laws and safety requirements, as well as the requirements of the City contract. We require our operators to do a pre and post trip inspection of the sweeper and keep a daily log. GPS will also be used to establish that routes are completed. We will provide the City with a monthly report of the sweeping activities for each month swept. Daily and weekly reports will be provided to the City as requested. Any requested meetings arranged by the City shall be attended by our senior staff.

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City of Thousand Oaks • Section D: Technical Proposal •Page 160 D.3 Customer Service Plan
Responsive Customer Service
We continue to be more transparent and customer focused than ever before. Our goal is to know more about our customers and how to service them better than anyone else in our industry. How do we do this? By making customers feel well cared for when they interact with us. This means:
 Proactive contract management
 Managing the customer’s account and experience
 Initiating the appropriate action
 Taking responsibility for the customer service issues and offering one call resolution  Engaging the customer in a two-way conversation
That’s why whether on the street, at events, at a Council meeting, or in the community, everyone is trained to be a customer service ambassador. Our customer service is on the phone and online. No matter which option a customer chooses, we want them to have an efficient and effective experience.

World-class customer service begins with good listening and that is what we strive to provide with our trained customer service representatives.

D.3.i Customer Service Location and Hours
The Customer Service Center is located at Gold Coast Recycling & Transfer Station, 5275 Colt St & Sperry Ave, Ventura, CA 93003. The City of Thousand Oaks customer calls are answered by professional customer service representatives in our Ventura Customer Service Center. Our Customer Service Center is currently open 7:00 am – 6:00 pm, Monday – Friday and 8:00 am – 1:00 pm on Saturdays. The center is closed for major holidays. Service days and hours worked will be adjusted as required by the new contract.

Our Service Center has friendly, skilled employees trained in superior customer service handling.

Some best practices include:

Our customer service representatives (CSRs) are empowered to respond and resolve customer issues on the first call
We accept community feedback to continuously improve our operations Calls are monitored daily and one-on-one feedback sessions are conducted between CSRs and supervisors
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City of Thousand Oaks • Section D: Technical Proposal •Page 161 D.3.ii Customer Service Technology
At Harrison, everything we do is about creating an outstanding experience for our customers.

That is why we use the equipment and software we do. The fully integrated capability of our system ensures that customer information is correct and the overall customer experience is exceptional.

The complexity of our business requires a highly motivated, qualified, and stable work force.

Harrison utilizes Xima Software for customer interaction management to help monitor staff adjustment needs. Xima is a leader in the customer care technology industry. Their system provides the data and algorithms used for staff-level monitoring and serves as an invaluable tool for our customer service management team. The features of Xima are described fully in section ‘D.3.iv Customer Billing’.

Onboard Computing
We expect a level of convenience and ease made possible by technology in our everyday lives.

Waste and recycling service should not be any different. Over the last few years, Harrison has changed the way it does business to make it as easy as possible – giving our customers superior service, convenience, and safety through innovative new technologies.

One technology advancement that continues to driver customer service satisfaction is our Onboard Computer System (OBC). This technology has many operational and efficiency benefits.

However, it also transforms our ability to provide impeccable customer service. Specifically, OBC enhances service through:
 Obtaining real-time information related to all truck locations, stops serviced, truck capacity, service status, and other key service indicators;  Enabling centralized customer service and dispatch to communicate with the operations team for immediate and efficient customer issue resolutions, including on-call requests, on-demand service requirements, rerouting, and customer service needs;  Allowing for programmed communications in one-touch verification, including issues such as missing or damaged carts, overages, carts needing service, and contaminated containers.

D.3.iii Customer Service Protocols for Call Center
Additional Service Requests
When a customer calls to request additional service, we schedule that service based on several factors, including:

When a truck will be in the area
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City of Thousand Oaks • Section D: Technical Proposal •Page 162 What kind of material they need collected
When the request was received (time of day)
If the request is for additional service, we schedule it for the customer’s regular service day.

Special orders for extra service that cannot be accommodated on the regular day of service (because the customer wants it earlier) are completed within two business days.

Two additional features our drivers use to ensure responsive service are Customer Contact and the Cart Service System.

The Customer Contact program is utilized by commercial collection drivers to educate customers about proper set-out procedures while also ensuring that customer receive service. For example, if container access is blocked, the commercial drivers input a Contact request on their tablet touch screen. Dispatch receives and instant, electronic request with a description of the service obstacle. The dispatcher immediately contacts the customer to notify them of the collection challenge and to encourage a resolution so service can be performed as scheduled.

If we cannot resolve a collection obstacle while the route driver is near the customer, a note is included on the customer account describing the contact attempt and the collection issue. If the customer contacts our customer service center, there is always the possibility that the driver is still in the service areas and can return for service upon request. The Contact process occurs through the Onboard Computing System tablets, which are linked to dispatch and our customer service center. If a driver notices that a cart is damaged, a lid is missing, or wheels are broken, the driver is able to enter a Cart Service System request on their OBC tablet for swap out and repair. If our cart delivery team is in the area and has a replacement cart, they will deliver a replacement on the same day.

Tracking Progress
On a daily basis, it is the route manager’s responsibility to ensure all routes are completed with minimal interruption. The route managers and dispatchers have up-to-the minute information about any challenges the drivers may experience on the routes and can shift resources or make route adjustments. In addition, operations staff have a direct connection to the customer service center and dispatch so they can respond to any challenge’s customers may have in a timely manner.

Missed Collection Procedure
Critical to meeting our customer’s service expectations is avoiding missed collections. This is one of the most significant indicators driving customer satisfaction. We have stringent standards for missed pickups and make it a top priority to meet these goals.

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City of Thousand Oaks • Section D: Technical Proposal •Page 163 Harrison’s missed pickup (MPU) standard is less than 1 miss per 2,500 services. With our experienced drivers and intense focus on customer service, we have exceeded this ambitious goal. In 2019, the Newbury Disposal miss rate was only 0.82 per 2,500 services. Our drivers are very proud of this exemplary service standard.

All missed collections should be collected within 24 hours of notification. We rely on regular routes to provide any recoveries. Harrison drivers are trained by operations staff to be diligent about minimizing and even eliminating missed collections altogether. To do this, these procedures are followed:

1. If a driver sees that garbage, recyclables and/or compostables are set out inappropriately, improperly prepared, or contaminated with unacceptable material, a written notification tag is prominently placed on the cart identifying the reason material was not collected. Drivers also flag the customer account on their OBC tablet so they know to check the container prior to servicing the next collection day.

2. If Harrison receives a call about a missed pick up, a driver on the assigned route or another route will provide collection the same day, if notified by 4:00 pm. If notification of a missed collection is received by 9:00 am the following business day, the missed pick up shall be collected that same day, including Saturdays (unless the customer indicates Monday collection is acceptable).

3. Our OBC tablets significantly reduce MPUs. After each stop, the automated service verification camera updates the container/cart status, indicating if it was serviced, if an issue prevented service or if the container was not out. The information is recorded in the customer account, which is invaluable information for our CSRs if the customer calls with a question or concern.

Resolving Missed Collection
It’s rare, but occasionally a customer reports a repeat missed collection. This leads to an escalated complaint ticket that is sent to the appropriate route manager for investigation. The route manager and driver review the detailed service logs, GPS data route completion reports and customer complaint. They work together to identify the root cause of the problem and, most importantly, arrive at a solution to prevent future misses.

In some cases, the route manager and driver will meet with the customer to seek a common understanding of expectations and resolve the situation. In the unlikely event a customer reports unwarranted missed collection, the route manager uses our detailed service logs, GPS data and photo documentation to validate that collection was performed as scheduled or validate that no cart was set out at the time of collection.

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City of Thousand Oaks • Section D: Technical Proposal •Page 164 D.3.iv Customer Billing
For Harrison, our billing system is not just “back office”; it’s the backbone of the customer’s experience. Harrison utilizes iPak by Soft-Pak Software Solutions as our customer billing system. iPak software operates on an IBM iSeries AS400 Platform, running i5/OS version 7.2. It can be accessed through a secure internet VPN-based connection 24 hours a day, 7 days a week. iPak System Features
Fully Integrated Billing, Routing and Service Information. iPak integrates all billing, routing and customer service information into one operating system. All invoices, route sheets and work orders are generated from this system. Custom financial and operational reporting is prepared by linking iPak with Crystal Reports.

Ongoing Data Quality that is Reliable and Redundant. We perform ongoing data quality assurance audits to ensure that all information keyed into iPak is accurate and up-to-date. An automatic backup of all data is performed daily ensuring redundancy.

Efficient Route Sequencing for our Drivers. Electronic route logs are generated from the customer profile every day to ensure service accuracy. These electronic records are connected to the driver tablets daily. New customers and service level changes are placed at the top of the driver’s route list screen to highlight the change in the driver’s route. Each customer is assigned a unique account number that tracks detailed information, including contact information, size and quantity of containers, and service and billing history. Route information is viewable in iPak and Map-Pak.

Accurate Service for Billing Processes. iPak connects seamlessly with our receivables processing system. Customers remit their payments to our payment center. The payment is immediately processed so customer service representatives can access a customer’s account online and promptly respond to any billing questions.
24/7 Online Bill Pay Option. Harrison offers a safe, secure, convenient online bill paying system, allowing customers to pay their bill online, 24 hours a day, 7 days a week.

Customized Reporting for City Staff. Our fully integrated system can produce specific information requested by Thousand Oaks, including service data by type of service. We can query commercial, roll-off, residential and multifamily data and produce reports based on the City of Thousand Oaks needs.

Billing Changes
Harrison uses clear and concise billing practices to prevent customer confusion and billing disputes. All of Harrison’s customers are entitled to know which services they are paying for, at what rate, and what is and is not included with service. In the rare event of a rate change, customers are notified directly through mail at least 60 days in advance of the change.

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City of Thousand Oaks • Section D: Technical Proposal •Page 165 Customers with email contact information available to Harrison will also receive email notifications of rate changes at this time. Additionally, all rate changes are posted publicly online for customers to view. Customers that change their service levels will be informed during the service level change as to the impacts the service change will have on their billing. These customers will be reminded of their new rate again through mail and email.

Billing Disputes
Most billing disputes can be prevented with clear communication, which is the focus of Harrison’s billing protocol. However, billing disputes may still occur, and Harrison is prepared to address these disputes with exceptional courtesy and diligence. Our staff understands that if someone is calling to dispute a bill, that person may be upset and feel they were overcharged or underserviced. At Harrison, “Service is Everything!”, and the most important resolution to a billing dispute is customer satisfaction. As such, our staff is ready to listen to the concerns of the customer and address any issues as quickly as possible. If the customer is, in fact, being billed correctly our staff is trained to explain the billing patiently and respectfully to the customer.

Customer service representatives are empowered to work with the customer to find satisfactory solutions to billing disputes, such as offering service level changes or alternate billing communication arrangements. Harrison is also prepared to fully compensate customers for any billing errors that originated from Harrison.

D.3.v Use of Existing Phone Service and Website
Harrison’s existing customer service phone system and website will include Thousand Oaks customers. This includes the iPak online bill-pay functionality, customer service phone lines, upto-date web information, and the full suite of tools currently enjoyed by all Harrison customers.

Harrison has found these programs to be reliable and has no intention of changing to a new system at this time.

D.3.vi Customer Service Staffing
Harrison’s operates its family-run business like a family. As such, Harrison insists on hiring exceptional employees and investing heavily in their training. This is especially critical for Harrison’s customer service staff, who are often the only Harrison employees a customer might interact with.

Training for Customer Service
We provide a three-week training period for new customer service representatives. Our trainers monitor and develop new training materials as needed ensuring our customer service professionals receive the most current, accurate information. The training curriculum introduces AR002255
City of Thousand Oaks • Section D: Technical Proposal •Page 166 new employees to our family and creates a strong, consistent foundation in the areas of customer-focused service, professionalism, safety and company pride.

Training Type Topics Covered
New Hire Orientation  History of Harrison
 Products and service
 Commitment to service
 Expectations from employees
Getting to Know our
Business
 Videos and documentation of MRFs, transfer station and other facilities
 Geography review of our service territory
 Understanding our municipal partners
Developing Customer
Relationships
 Clear communication
 Building a relationship with customers through active listening and quick resolution
 Call quality monitoring
Customer Engaging Tools  Detailed service and products  Staying positive and calm
 Maintaining professionalism
Call Center Equipment and
Systems Training
 iPak (integrated billing system)
 Ximas reporting
 Telephone system manages each call center interaction, as well as managing individual CSR productivity
Additional training includes side-by-side job shadowing. CSR students are on the floor, shadowing experienced CSRs answering phone calls. The process of review, including suggestions for best practices and strategies, creates impactful one-on-one learning opportunities before the CSRs respond to live calls themselves.

Customer service professionals are monitored a minimum of three times per month. Side-byside monitoring sessions provide immediate feedback on call handling and hold CSRs accountable to the standards we expect.

Measuring Customer Service
To ensure we are meeting customer needs quickly and consistently, we monitor several performance indicators to ensure customer experience and satisfaction. We constantly look for ways to improve customer service, measure success that is meaningful to our customers, and to AR002256
City of Thousand Oaks • Section D: Technical Proposal •Page 167 engaging our employees. We work as a team across customer service, dispatch and operations to improve the customer’s experience, including:
o Container Delivery Process Improvements – enabling us to better communicate, document, and meet container delivery expectations.
o Service and Recovery Improvements – working together to service the customer on their service day as expected. If we cannot service the customer, we ensure we have clear communication and a plan to resolve the issue.
o Billing Process Improvements – simplifying billing processes and language on customer invoices, and training to help agents explain billing to customers more effectively.

We monitor, measure, and coach key performance metrics to ensure we are available to service our customers when they have a need or problem to resolve. We use industry standards to set our goals.
o Average Speed to Answer (ASA): on average, we answer our customer calls in less than 60 seconds.
o Call Abandon Rate (ABA): less than 12% of callers disconnect before their call is answered.
o Average Call Handle Time (AHT): on average, we’ve addressed our customers’ needs in less than 5 minutes. Our goal is to resolve every issue at the first point of contact, and dedicate as much time as necessary to guarantee customer satisfaction. o Average Hold Time: We strive to make sure no customer call is placed on hold for over 2 minutes.

In our interest to be transparent and accountable, Harrison will provide monthly customer service reporting that includes our Customer Service Center ASA and ABA performance as well as a customer complaint log. These reports should be discussed during monthly meetings with city staff and a plan for improvement developed, if needed.

Our ability to shift staffing levels according to the volume of phone calls received ensures we are staffed to provide excellent customer service. If a team of representatives is experiencing a higher than normal call volume, we can move additional representatives to that team to handle the increase in calls. Additionally, customers are provided with an automated call back option during high call volume periods.

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City of Thousand Oaks • Section D: Technical Proposal •Page 168 Three Additional CSRs will be added to accommodate increased customer service hours and call volume, totally 21 individuals who will respond to customer calls and inquiries. Given Thousand Oaks’ present population of approximately 130,000 this will provide a dedicated customer service representative for every 6,190 people.

D.3.vii Customer Information Security
We value and respect the anonymity and security of our customers’ information. All customer sensitive and banking information is shredded daily upon being entered into our billing system.

Our billing software, iPak uses a Virtual Private Network to keep sensitive billing information secure and defended.

Harrison will, under no circumstances, engage in the sale or trade of customer information. The customer information that Harrison does retain, such as addresses and phone numbers, is strictly for use in servicing the accounts, billing, and addressing issues such as contamination. Harrison is fully compliant with the California Consumer Privacy Act, and is able to disclose to customers, upon request, the type of information that Harrison collects on them.

D.3.viii Alternative Payment Methods
Customers of Harrison’s services in Thousand Oaks will have multiple options for payment, inquiries, and services changes. The most popular of these options are online bill pay and mobile bill payment. Harrison’s iPak tool provides these options for all customers, and Harrison’s own website supplements this information.

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City of Thousand Oaks • Section D: Technical Proposal •Page 169 D.4 Sustainability and Compliance Plan
Harrison has always planned for the future, which is exemplified in our strategic developments of our facilities and partnerships as described in Section B. The company has planned ahead, prepared for upcoming regulation, and pushed our operations to think ahead and never to be satisfied with the status quo. This Sustainability and Compliance Plan is a reflection of that forward thinking, commitment to servicing our communities and preparing for the future has provided our team a firm understanding of the needs of Thousand Oaks and the requirements for the State of California.

This Plan provides an overview of how Harrison will meet the compliance requirements of the Franchise Agreement, an analysis and plan to meet the diversion requirements set out in the agreement, and the education and outreach program is necessary to ensure materials are collected without contamination and diverted from landfill. This Plan will be updated annually and provided to the City no later than April 1 each year. Included in this update will be the accomplishments of Harrison in the previous year, including the number of Recycling Resources distributed or completed, the total increase in diversion based on our activities, any environmental accomplishments achieved (such as the full transition of our fleet to RNG), and other notable programs that the City may wish to include in their Annual Report.

D.4.i An Overview of Jurisdiction and Franchise Diversion Goal setting, in partnership with the City, is an important way to define the expectations of our collection operations, outreach and education programs. This goal setting through diversion rates, provides clear metrics for the Harrison to measure the effectiveness of our programs, sets clear and transparent guidelines for the City, is vital for planning capacity for the future and provides can assist in demonstrating to CalRecycle the path to SB 1383 compliance. Harrison has utilized information provided within the RFP, our local knowledge of Thousand Oaks, actual processing technologies from our facilities and best practice calculation methodologies to determine the required diversion rates. We look forward to continuing our collaborative approach with the City and will work closely and transparently in updating and refining these diversion commitments to ensure all required diversion rates are met and/or exceeded over the term of the contract. As this diversion commitment provides the framework of our Sustainability and Compliance Plan, it is presented first for the City’s review and consideration.

D.4.i.a Approach to Meeting City’s Diversion Requirements Harrison has worked diligently to provide a complete, step-by-step, approach to meeting the City’s diversion requirements. A complete listing of all provided education and outreach resources, by sector, have been provided in Section D.4.ii.b and D.4.ii.m. This section discusses how these resources will be implemented and drive the diversion of materials from landfill. The overarching approach is rooted in our commitment to service, the use of technology, investment AR002259
City of Thousand Oaks • Section D: Technical Proposal •Page 170 in technical assistance and outreach, and our compliance programs that will provide continual feedback on the effectiveness of each of the programs. Harrison has set ambitious diversion goals, based on our understanding of the potential expansion of collecting materials from the City of Thousand Oaks through a collaborative partnership with the City and the Community that will be rooted in our dedication to customer service. Additionally, Harrison has invested in their partners at Gold Coast Recycling & Transfer Station and Agromin composting facilities where our local operations is ready to meet the requirements set forth by this contract and the state SB 1383 regulations.

Transition Program: The transition program, discussed in Section D.1, the first phase of implementation on customer outreach and education, will focus on:

Introducing customers to the new collection program,
Answering any questions about the transition of service, Mitigating and potential impacts resulting from the bin swap out, Right-sizing collection containers; and,
Familiarizing customers with the new billing and software programs.

Outreach programs will both be broad and targeted. Broad outreach programs include the use of a City designated website (Section D.4.ii.a), social media platforms, mass media campaigns, presentations to City Council, Chamber organizations and HOAs. Targeted outreach includes direct mailers, door to door visits, phone calls, and specific programmatic information to be distributed to all customers per Section D.4.ii.b.

Milestone: Website Launch, Date: October 1, 2021,
Milestone: Broad PR Campaign and public presentations, Date: September 1, 2021 – January 1, 2022
Milestone: Targeted Residential Outreach Campaigns to include direct mailers, automated phone calls and service postcards, Dates: October 1, 2021 – February 11, 2022 Milestone: Targeted Commercial Outreach Campaigns to include direct mailers, automated phone calls, service postcards and on-site visits, Chamber presentations, Dates: October 1, 2021 – February 1, 2022
Milestone: Targeted Multi-Family Dwelling Outreach Campaigns to include direct mailers, automated phone calls, service postcards and door to door visits, on-site training, HOA presentations, Dates: October 1, 2021 – February 1, 2022 The transition period will end one month after the start of contract, in February 1, 2022, where the program will move into regular outreach and education, or ‘on-going’ programs. Details of recycling resources have been presented in Section D.4.ii.b.

Single Family Homes
Single Family Homes will be provided the opportunity to divert recyclables and organic commodities, as well as subscribe to bulky item collection, Special Waste and HHW collection.

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City of Thousand Oaks • Section D: Technical Proposal •Page 171 Approach and Implementation
All Single-Family Homes will be provided a three-cart collection program to divert recyclables and organics from the garbage(waste) stream. In our base bid, this will include bagging food scraps and placing them inside the yard trimmings container. Single-Family Homes will be provided a range of outreach and education to support the separation of organic materials and recyclables into the designated containers. Additionally, outreach will provide information on other diversion opportunities including bulky item collection, considerations for donation/reuse of materials and general information on sustainability and source reduction.

Milestones for on-going outreach to single-family homes include:

Broad PR Campaign, R
o Regular updates made to the City designated website, Date: September 1, 2021 – January 1, 2022
Direct Recycling Resources;
o Bi-annual messaging provided through newsletters sent to single-family homes, Date: bi-annually starting in June 2022 and on-going through the contract term. o Quarterly Bill Inserts sent to customers to provide specific messages on collection programs and seasonal information; Quarterly starting in March 2022 and ongoing through the contract term. o Corrective Action Notices secured to containers detailing source of contamination, or improperly set out containers. Date: provided as needed, starting January 2022 and on-going through the contract term. o Seasonal Program notifications: Direct mailers sent to all single-family residents provided 14 calendar days prior to seasonal event; Date: On-going through contract term.
o Welcome Guide to introduce customers to the collection program, including information on properly recycling procedures; Date: Affixed to any new customer container as needed, starting January 2022 and on-going through the contract term.
o HHW Home Collection Program information provided directly to customers as requested; Date: On-going through contract term.
o Large Item Collection and Clean-up Events Brochure will be provided annually to customers. This will be included in one bi-annual newsletter and in all Welcome guides; Date: Annually through contract term.
o Presentations to Neighborhood Groups and HOAs; Presentations will be made via request of the Customer or the City, Date: February 2022 and on-going through the contract term
These outreach programs, in addition to the technology investments at the local recycling and organic processing facilities will allow Harrison to provide an estimated 61% diversion rate for all Single-Family homes by 2025.

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City of Thousand Oaks • Section D: Technical Proposal •Page 172 Multi-Family Dwellings
Multi-Family Dwellings (MFD) will be provided the opportunity to divert recyclables and organic commodities, as well as subscribe to bulky item collection and how to properly manage Special Waste and HHW collection.

Approach and Implementation
All MFD will be provided a three-cart collection program to divert recyclables and organics from the garbage stream1. In our base bid, this will include bagging food scraps and placing them inside the yard trimmings container or source-separated organics collection containers where food scraps may be bagged, or loose, and placed inside a designated container. MFDs will be provided a range of outreach and education to support the separation of organic materials and recyclables into the designated containers. Additionally, outreach will provide information on other diversion opportunities including bulky item collection, considerations for donation/reuse of materials and general information on sustainability and source reduction.

Milestones for on-going outreach to MFD complexes include:

Broad PR Campaign, R
o Regular updates made to the City designated website, Date: September 1, 2021 – January 1, 2022
Direct Recycling Resources;
o Door to Door campaigns by Harrison staff and SCS Engineers will start during the transition period and continue annually, or as needed, through the term of the contract. Date: At minimum MFDs will be visited annually through the contract term, starting January 2022 and on-going through the contract term. Additional visits may be necessary as requested by the customer, designated by the City or required to resolve specific collection concerns.
o Corrective Action Notices secured to containers detailing source of contamination, or improperly set out containers. Date: provided as needed, starting January 2022 and on-going through the contract term. o Move in Kits and Welcome Guide to introduce customers to the collection program, including information on properly recycling procedures; Date: Starting January 2022 and on-going through the contract term Harrison will ensure that all MFD complexes are provided with an adequate number of move-in kits to be provided to all new tenants.
o Presentations to MFD complexes and HOAs; Presentations will be made via request of the Customer or the City. These will include specific training of janitorial 1 Per the City’s discretion waivers will be provided to complexes that do not require specific collection services, based on City ordinance and approval.

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City of Thousand Oaks • Section D: Technical Proposal •Page 173 staff of MFD complexes on how best to manage the recycling and organics containers, Date: February 2022 and on-going through the contract term o Bi-annual messaging provided through newsletters sent to MFD, Date: biannually starting in May 2022 and on-going through the contract term. o How-to Guides on Managing Electronic, Universal and HHW Materials will be provided annually to customers. This will be included in one bi-annual newsletter and in all Move-in Kits; Date: Annually through contract term. o Christmas Tree Collection: Direct mailers, posters and emails will be sent to all management at MFD Complexes 14 calendar days prior to seasonal event; Date:

On-going through contract term.
o Mandatory Recycling and Organics Outreach Activities will include letters which notify complexes of non-compliance with these regulations, on-site visits and follow-up information. Harrison and SCS Engineers will outreach to MFD Complexes on the requirement for them to subscribe to the required service and/or service levels. This will also include information on reducing contamination as necessary. Date: At minimum MFDs will be notified annually through the contract term, starting January 2022 and on-going through the contract term.

Additional outreach may be necessary as requested by the customer, designated by the City or required to resolve specific collection concerns.

These outreach programs, in addition to the technology investments at the local recycling and organic processing facilities will allow Harrison to provide an estimated 44% diversion rate for all MFD Complexes by 2025.

Commercial Businesses
Commercial Businesses will be provided the opportunity to divert recyclables and organic commodities. Businesses will also be informed on how and where they can dispose of their large items and how to properly manage Special Waste and HHW collection.

Approach and Implementation
All Commercial businesses will be provided a three-container collection program to divert recyclables and organics from the garbage stream2. In our base bid, this will include sourceseparated organics collection containers where food scraps may be bagged, or loose, and placed inside a designated container or co-mingled collection where bagging food scraps will be placed inside the yard trimmings container. Commercial customers will be provided a range of outreach and education to support the separation of organic materials and recyclables into the designated containers. Additionally, outreach will provide information on other diversion 2 Per the City’s discretion waivers will be provided to businesses that do not require specific collection services, based on City ordinance and approval.

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City of Thousand Oaks • Section D: Technical Proposal •Page 174 opportunities including bulky item collection, considerations for donation/reuse of materials and general information on sustainability and source reduction.

Milestones for on-going outreach to commercial customers include:

Broad PR Campaign, R
o Regular updates made to the City designated website, Date: September 1, 2021 – January 1, 2022
Direct Recycling Resources;
o Starter Kits to introduce customers to the collection program, including information on properly recycling procedures; Date: Starting January 2022 and on-going through the contract term Harrison will ensure that all new customers are provided with a starter kit.
o Waste Assessments and On-Site Visits by Harrison staff and SCS Engineers will start during the transition period. Commercial businesses will be visited a minimum of every other year, or as needed at a higher frequency through the term of the contract. Waste assessments will be offered during these site visits to provide specific guidance on staff training, diverting materials or changing service levels based on the findings of the waste assessment. Date: At minimum Commercial businesses will be visited every other year through the contract term, starting January 2022 and on-going through the contract term. Additional visits may be necessary as requested by the customer, designated by the City or required to resolve specific collection concerns.
o Presentations to Commercial Businesses, commercial business staff and Business Chambers; Presentations will be made via request of the Customer or the City.

These will include specific training of janitorial, kitchen staff, etc., on how best to manage the recycling and organics containers, Date: February 2022 and on-going through the contract term.
o Mandatory Recycling and Organics Outreach Activities will include letters which notify businesses of non-compliance with these regulations, on-site visits and following-up information. Harrison and SCS Engineers will outreach to commercial businesses on the requirement for them to subscribe to the required service and/or service levels. This will also include information on reducing contamination as necessary. Date: At minimum businesses will be notified annually through the contract term, starting January 2022 and on-going through the contract term. Additional outreach may be necessary as requested by the customer, designated by the City or required to resolve specific collection concerns.
o Bi-annual messaging provided through newsletters sent to Commercial Businesses, Date: bi-annually starting in May 2022 and on-going through the contract term.

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City of Thousand Oaks • Section D: Technical Proposal •Page 175 o Recycling, Organics Guides and “how to” guides on managing materials, including edible food recovery, through the collection services will be distributed during on-site visits, to all new customers and available via the website. Date: January 2022 and on-going through the collection contract through on-site visits, to all new customers, per customer request, and available on the website. o Quarterly Bill Inserts sent to customers to provide specific messages on collection programs and seasonal information; Date: Quarterly starting in March 2022 and on-going through the contract term.
o Corrective Action Notices secured to containers detailing source of contamination, or improperly set out containers. Date: provided as needed, starting January 2022 and on-going through the contract term. o Program Announcements will be provided to commercial businesses to notify them of new services, available for bulky clean-up events and proper handling of special waste, universal waste and HHW. Date: provided as needed with billing statements, starting January 2022 and on-going through the contract term. o Christmas Tree Collection: Direct mailers, posters and emails will be sent to all management at MFD Complexes 14 calendar days prior to seasonal event; Date:

On-going through contract term.

These outreach programs, in addition to the technology investments at the local recycling and organic processing facilities will allow Harrison to provide an estimated 48% diversion rate for all Commercial Businesses by 2025.

Additional Programs
Bulky item collection, household hazardous waste (HHW) collection, and Edible food recovery programs will also be provided to customers to further divert waste from the landfill. Harrison will utilize all aspects of outreach and education to provide information to customers regarding these additional programs. Customers will be notified about bulky item collection through welcome/recycling guides, quarterly bill inserts, and information available on the website/ Harrison will also develop a single-family customer notification regarding 3 Free Landfill Days, Move In/Move Out Services and Bulky Item Collection programs, including acceptable items and tips on reuse.

Harrison will provide single-family customers with information regarding Hazardous Household Waste Home Collection as requested. The notification shall inform customers of the schedule, acceptable and prohibited materials, and will set-out requirements for the program.

Harrison will disseminate outreach materials containing information regarding the various applicable laws related to diversion and program requirements for commercial customers, including AB 341, AB 1826 and SB 1383 as needed. Additionally, Harrison will prepare and distribute a “how-to” brochure explaining Edible Food Recovery programs for food generating businesses that have the appropriately permitted facilities. These outreach materials will be AR002265
City of Thousand Oaks • Section D: Technical Proposal •Page 176 generated with the input and approval from Ventura County Environmental Health, Food Share and other food recovery organizations as appropriate to the business type. Harrison will offer on-going technical assistance to schools that support implementing share tables and other edible food recovery programs.

D.4.i.b Diversion Requirement Analysis
This section provides a detailed summary of the diversion expected by collection program, per the implementation programs described in Section D.4.i.a and our facility recovery estimates presented in Section D.2.iv. This section also provides a summary of milestone years for the collection contract compliance for both the franchise and jurisdictional diversion rates, where annual tonnages and diversion rates have been provided in Appendix J. Detailed descriptions of all assumptions have been provided for each collection program for the City’s review, where Harrison believes there is opportunity to work closely with the City, where these assumptions can be adjusted appropriately over time to reflect real data collected during the collection programs to benchmark our operations.

Single Family Diversion
The table below assumes the most recent disposal and recovery data available from calendar year 2019 to be the same in 2020 and 2021 before SB 1383 is effective and before the new contract takes place. Beginning in 2022, new SB 1383 programs for recycling and organics are introduced. These programs will increase the amount of new material collected in blue and green carts through the expansion of service, and increased outreach to Thousand Oaks. With the China Sword, mixed recyclables are anticipated to have a 20% residual rate an increase from what is typically expected from Gold Coast Recycling & Transfer Station. Recent experience shows that co-collected residential organic programs throughout the state average a 5% residual rate. The newly collected tons from these programs, less these residual tons, are added to the existing programs to estimate total diversion tonnages through to 2036. 2020 2022 2025 2030 2035 2036
Single Family Homes Total
Diversion Rate 51% 59% 61% 61% 61% 61%
Recyclables Collected (tons) 16,888 20,158 20,157 20,179 20,186 20,184 Recyclables Diverted (tons) 13,510 16,126 16,125 16,143 16,148 16,148 Recyclable Residual (tons) 3,378 4,032 4,031 4,036 4,037 4,037 Organics Collected (tons) 28,129 32,812 34,595 34,648 34,645 34,637 Organics Diverted (tons) 26,723 31,172 32,865 32,916 32,912 32,905 Organic Residual (tons) 1,406 1,641 1,730 1,733 1,732 1,732 AR002266
City of Thousand Oaks • Section D: Technical Proposal •Page 177 2020 2022 2025 2030 2035 2036
MSW Collection (tons) 29,118 21,165 19,383 19,378 19,305 19,313 Total Disposal (tons) 33,902 26,837 25,144 25,076 25,074 25,082

Multi-Family Diversion
The table below assumes the most recent disposal and recovery data available from calendar year 2019 to be the same in 2020 and 2021 before SB 1383 is effective and before the new contract takes place. Some assumptions had to be made on the amount of multi-family accounts and tonnages. For the purposes of modelling, 15% of this material is assumed to be from multifamily generators, with the remaining 85% allocated to commercial businesses. Beginning in 2022, new SB 1383 programs for recycling and organics are introduced. These programs will increase the amount of new material collected in blue and green carts through the expansion of service, and increased outreach to Thousand Oaks. With the China Sword, mixed recyclables are anticipated to have a 20% residual rate. Given multi-family complexes coupled with inexperience with organics programs, the anticipated 40% residual rate is applied to the new organics programs. Existing multi-family recycling is captured under the “commercial recycled” category in the RFP document. Again, these figures are used to estimate the diversion rate from this category. The newly collected tons from these programs, less these residual tons, are added to the existing programs to estimate total diversion tonnages through to 2036. 2020 2022 2025 2030 2035 2036
Multi-Family Dwellings
Total Diversion Rate 29% 41% 44% 44% 44% 44%
Recyclables Collected (tons) 2,788 3,485 3,319 3,323 3,323 3,323 Recyclables Diverted (tons) 2,230 2,655 2,656 2,659 2,658 2,658 Recyclable Residual (tons) 558 697 664 665 665 665
Organics Collected (tons) 0 1,425 1,968 1,984 1,983 1,980 Organics Diverted (tons) 0 855 1,181 1,190 1,190 1,188
Organic Residual (tons) 0 570 787 794 793 792
MSW Collection (tons) 4,471 2,621 1,971 1,951 1,953 1,955 Disposal (tons) 5,028 3,749 3,422 3,409 3,410 3,412
Commercial Diversion
Diversion from the commercial sector is modelled based off of the 43,602 tons disposed from this sector in 2019, less the 5,028 of these tons estimated to be from the multi-family sector.

AR002267
City of Thousand Oaks • Section D: Technical Proposal •Page 178 Residual rates for are modelled at 20% for recycling and 30% for organics. Even with the best generator education and program training, commercial organic wastes averages 30% contamination from the source, which can be easily handled by the processing equipment and the Mountain View Organic Waste Processing Facility.
2020 2022 2025 2030 2035 2036
Commercial Total Diversion Rate 28% 44% 48% 48% 48% 48% Recyclables Collected (tons) 15,797 20,365 20,363 20,395 20,404 20,402 Recyclables Diverted (tons) 12,638 16,292 16,291 16,316 16,323 16,322 Recyclable Residual (tons) 3,159 4,073 4,073 4,079 4,081 4,080 Organics Collected (tons) 6,849 17,957 22,186 22,312 22,303 22,286 Organics Diverted (tons) 4,794 12,570 15,530 15,618 15,612 15,600 Organic Residual (tons) 2,055 5,387 6,656 6,694 6,691 6,686 MSW Collection (tons) 33,360 17,684 13,456 13,299 13,298 13,318 Disposal (tons) 38,574 27,144 24,185 24,072 24,070 24,084

Additional Programs
Harrison can assist with program development to provide additional diversion in addition to its franchised tons. Harrison will conduct customer surveys on whether or not a customer requires additional programs, such as household hazardous waste (HHW) collection, sharps, or other services. Through bulky item pick-ups, HHW events, and food rescue projects, Harrison will be able to prevent some tons that are currently being sent to landfills from being disposed. For bulky item diversion, the 2018 waste characterization was applied to Thousand Oaks’ 2019 disposal to establish the amount of bulky items currently bound for disposal. Of this, Harrison estimates 20% of these could be placed out for a bulky item pickup program, which would then have a 50% residual rate. Similarly, HHW programs could see an estimated 2% participation with 90% of the HHW diverted. Edible food recovery is based on the SB 1383 target of 20% of commercial edible food discarded. Using the waste characterization and current commercial disposal, this goal would be 372 tons per year by 2025. Although these tons are modest, Harrison is committed to finding solutions to source reduction and recycling to prevent the disposal of materials in landfills.

AR002268
City of Thousand Oaks • Section D: Technical Proposal •Page 179 20203 2022 2025 2030 2035 2036
Other Programs Total Diversion Rate 0% 3% 4% 4% 4% 4%
Bulky Item Collected (tons) 0 1,421 1,426 1,434 1,433 1,432 Bulky Item Diverted (tons) 0 711 713 717 717 716
Bulky Item Residual (tons) 0 711 713 717 717 716
HHW and Special Waste Collected (tons) 0 349 351 353 352 352 HHW and Special Waste Diverted (tons) 0 35 35 35 35 35
HHW and Special Waste Residual (tons) 0 314 315 317 317 317 Edible Food Recovered (tons) 0 106 531 534 534 533
Edible Food Diverted (tons) 0 74 372 374 374 373
Edible Food Residual (tons) 0 32 159 160 160 160
Other Disposal (tons 31,632 30,812 30,512 30,506 30,506 30,507 Franchise Summary
Given the above residual and diversion analysis, Harrison would be able to far exceed the franchise diversion compliance targets by 4% to 9% over the first 15 years as shown in the table below:
2020 2022 2025 2030 2035 2036
SF Residential Disposal - MSW
Collection 29,118 21,165 19,383 19,308 19,305 19,313
MFD Disposal - MSW Collection 4,471 2,482 1,971 1,951 1,953 1,955 Commercial Disposal - MSW Collection 33,360 17,684 13,456 13,299 13,298 13,318 Residual from Processing Recycling and
Organics 10,556 16,399 17,941 17,999 17,999 17,992
Total Franchise Disposal 77,504 57,730 52,751 52,557 52,555 52,578 3 It is assumed the baseline diversion tonnage is zero currently for these items for the purpose of our modelling new diversion tonnages from our program.

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City of Thousand Oaks • Section D: Technical Proposal •Page 180 2020 2022 2025 2030 2035 2036
SF Residential Recycled (tons) 13,510 16,126 20,157 20,179 20,186 20,184 MFD Recycled (tons) 2,788 2,788 3,319 3,323 3,323 3,323 Commercial Recycled (tons) 15,797 20,365 20,363 20,395 20,404 20,402 Franchise Recycled (tons) 32,095 32,279 43,839 43,897 43,913 43,910 2020 2022 2025 2030 2035 2036
SF Residential Organics (tons) 26,723 31,172 32,865 32,916 32,912 32,905 MFD Organics (tons) 0 855 1,181 1,190 1,190 1,188
Commercial Organics (tons) 4,794 12,570 15,530 15,618 15,612 15,600 Franchise Organics (tons) 31,517 44,596 49,576 49,724 49,714 49,693 2020 2022 2025 2030 2035 2036
Projected Franchise
Diversion Rate: 45% 59% 64% 64% 64% 64%
Franchise Compliance
Diversion Rate: 50% 55% 60% 60% 60%
Jurisdiction Summary
Thousand Oaks has an estimated generation, according to CalRecycle of 15 pounds per person per day. Given the 130,000 present population this puts Thousand Oaks current generation figure at 355,414 tons per year. Presently, the jurisdictional diversion rate is at 66% with self-haul disposal contributing 31,632 tons of the current 109,136 tons of disposal. Even though these out of franchise tons are largely out of Harrison’s control, Harrison’s ambitious diversion programs will bring the City to a 77% jurisdictional diversion rate by 2025.

AR002270
City of Thousand Oaks • Section D: Technical Proposal •Page 181 2020 2022 2025 2030 2035 2036
SF Residential Disposal - MSW
Collection (tons) 29,118 21,165 19,383 19,308 19,305 19,313 MFD Disposal - MSW Collection
(tons) 4,471 2,482 1,971 1,951 1,953 1,955
Commercial Disposal -MSW
Collection (tons) 33,360 17,684 13,456 13,299 13,298 13,318 Residual from Processing Recycling
and Organics (tons) 10,556 16,399 17,941 17,999 17,999 17,992 Self-Haul (tons) 31,632 30,812 30,512 30,506 30,506 30,507 Jurisdiction Disposal (tons) 109,136 88,542 83,262 83,062 80,061 83,085 2020 2022 2025 2030 2035 2036
SF Residential Recycled (tons) 13,510 16,126 20,157 20,179 20,186 20,184 MFD Recycled (tons) 2,788 3,485 3,319 3,323 3,323 3,323 Commercial Recycled (tons) 15,797 20,365 20,363 20,395 20,404 20,402 Jurisdiction Recycled (tons) 32,095 39,976 43,839 43,897 43,913 43,910 2020 2022 2025 2030 2035 2036
SF Residential Organics (tons) 26,723 31,172 32,865 32,916 32,912 32,905 MFD Organics (tons) 0 855 1,181 1,190 1,190 1,188
Commercial Organics (tons) 4,794 12,570 15,530 15,618 15,612 15,600 Jurisdiction Organics (tons) 31,517 44,596 49,576 49,724 49,714 49,693 2020 2022 2025 2030 2035 2036
Additional Program Diversion
(tons) 0 820 1,120 1,126 1,126 1,125
AR002271
City of Thousand Oaks • Section D: Technical Proposal •Page 182 2020 2022 2025 2027 2030 2035 2036
Projected Jurisdiction
Generation (tons) 355,414 355,101 356,298 357,336 358,304 358,168 357,884 Projected Jurisdiction
Diversion Rate 69% 75% 77% 77% 77% 77% 77%
Jurisdiction Diversion
Compliance Rate 55% 65% 70% 75% 75% 75%
D.4.i.c SB 1383 Procurement Targets and Commitment
SB 1383 sets forth requirements for jurisdictions to procure organic waste derived goods to ensure a market for the newly diverted materials. For each jurisdiction, at least 0.08 tons per person per year of organic product equivalent is to be procured. For Thousand Oaks, with a population of 129,557 in 2019, the equivalent to 10,365 tons of organic product procured means 6,011 tons of finished compost, 10.365 tons of mulch, 0.769 MW of bioenergy, or 217,656 DGE of renewable gas. Jurisdictions are able to use any combination of this procurement to reach the target, as shows in the tables below.

City of Thousand Oaks Procurement
Calculation of Procurement Requirement
Amount Units Source
Population of Most Recent Year 129,557 People Department of Finance Occupied Households in
Jurisdiction 46,554 Total Households Department of Finance Organic Waste Equivalent
Procurement 0.08
Tons/Person/Yea
r
SB 1383
(Section 18993.1)
Organic Waste Procurement
Target 10,365 Tons/Year
SB 1383
(Section 18993.1)
AR002272
City of Thousand Oaks • Section D: Technical Proposal •Page 183 Equivalencies - (18993.1)(g)
Procurement Ratio Amount Units
Diesel Gallon Equivalents - RNG 21 217,656
Diesel Gallon Equivalents
(DGE)
kWh RNG electricity 242 2,508,224 Kilowatt-Hours
Heating Derived from Renewable Gas 22 228,020 therms
650 kWh biomass conversion 650 6,736,964 Kilowatt-Hours

0.58 tons of compost 0.58 6,011 tons
1 ton of mulch 1 10,365 tons
The procurement targets can be met through most public procurement programs and can be delegated or contracted to the franchised hauler. Harrison itself can meet the procurement goals just through the fleet operation. Harrison’s renewable compressed natural gas fleet plan would use 585,000 DGE (diesel gallon equivalents) of RNG each year where only 217,656 DGE meets the SB 1383 procurement requirement. Additionally, procurement arrangements could be further met through our partner Agromin, who will be managing all of the organics that are collected from the City of Thousand Oaks and could broker all of the 6,011 tons of compost or 10, 365 tons of mulch. Harrison is committed to meeting the procurement targets for the City of Thousand Oaks through the procurement of mulch/compost and/or the use of compliant renewable compressed natural gas in our fleet of vehicles.

D.4.ii Compliance through Outreach, Education and Technical Assistance In order to successfully meet the requirements of both the Franchise Agreement and SB 1383 regulations, a robust Outreach and Education Program will be needed. The program will need to be supported by appropriate levels of cart tagging and container audits that continually feed AR002273
City of Thousand Oaks • Section D: Technical Proposal •Page 184 back to Outreach and Education. Further, all of these activities must be recorded through reporting that the City will be provided to CalRecycle. The key to successful implementation is to ensure that there is a balance between educating the customers on what is required, followed up with penalties for those who are continually out of compliance. Over time this will guide customers into better habits of waste sorting and diversion.

D.4.ii.a Thousand Oak Material Management Website
Website Snapshot

• Customer Accounts for Billing,
Compliance notices, Service
Information and changes
• Contact Information for Harrison and
City
• All Printed Outreach Available • Regulatory/Ordinance Requirements • Collection Program Descriptions • Other Sustainability Related Information
• Service-Related Notices (Holiday Pickup)• Customer Service Related Surveys • Special Collection Events (Bulky Item,
HHW Curbside, used oil etc.)
Harrison will develop a City specific website that will host all up-to-date and pertinent information related to collection services, including “How To’s” for recycling and organics services. A website that is easy to use, informationally accurate, and provides services to customers will assist in customer comfort with their ability to adapt to new collection programs.

The website will support both customer service programs, as well as outreach and education, and billing services.

The website will be designed specifically for the City of Thousand Oaks and will contain information on all collection programs provided to customers in the area, including bulky item services, special collection events, local ordinance requirements, State regulatory mandates, and free landfill days etc. Customers will also have the opportunity to create an account where they will be able to perform online billing services, access a customer portal to set up an account or close functionality, view service options, e-file a complaint with reporting forms, e-file service request forms, view information regarding rates, view the customer service location, and view contact information. Once a customer has completed changes to their account online, automatic emails will be sent to the Customer Service Supervisor who will be responsible for either AR002274
City of Thousand Oaks • Section D: Technical Proposal •Page 185 contacting the customer (as necessary) or simply approving work orders. Customers will also be able to email Harrison CSRs questions, service requests, or complaints, where they will receive a same day response (either phone call or emails) for emails sent before 5:00pm. Afterhours emails will be responded to by noon the following day. In addition, customers will be able to set up multiple payment options, including both one-time and recurring payments, through the secured online system. Harrison will also issue surveys through the website to determine customers’ preferred services, for example HHW.

The customer account will service as an important way for any on-route issues or container contamination identified during bin audits to be relayed back to the customers immediately after the driver, or route supervisor reports a problem. Utilizing the Mobile-Pak tablet, all photos taken on-route will be uploaded immediately to customer accounts, where customers may review them and understand why their container was tagged or not collected. Further, as this information is available to all parties immediately, when a customer calls in with a question, CSRs may easily review the account history and information.

In addition to enhance waste reduction programs for each customer, informational items to promote zero waste solutions will be provided to aid in waste reduction, for example, newsletters, brochures, and other approved customer outreach materials.

D.4.ii.b Recycling Resources and Public Education Plan
Harrison has exemplary education and outreach programs, which provide graphic rich, detailed information in multiple languages that allow for easy identification of items that need to be recovered for each collection sector. Recycling resources that will be provided for the City of Thousand Oaks have been divided between transition period activities (defined in Section D.1.vii) and those that will occur on an annual basis, provided below.

AR002275
City of Thousand Oaks • Section D: Technical Proposal •Page 186 On-Going Recycling Resources | Single-Family & Townhouse Education and Outreach Activities On-Going Recycling Resources: Electronic
Recycling Resource Description Distribution/Frequency
Website
Contractor shall prepare a “single-family
customer” section of its City specific
website where it will present customers
with “how-to” information for
participating in contractor-provided
programs including proper container setouts and provide single-family customers with links to click on for additional
resources. All other single-family
educational materials shall be posted on
this section of contractor’s website in PDF
and/or video format. The website shall
also publish the current rates charged to
single-family customers within the City.

Updated as needed
but no less than
quarterly.

On-Going Recycling Resources: Direct
Recycling Resource Description Distribution/Frequency
Truck-Side Advertising
Harrison will develop and implement
a city-wide truck-side advertising
campaign to educate the public
about programs available to
customers in the City of Thousand
Oaks. Campaigns will be
coordinated, in terms of both
message and timing, with the theme
of the quarterly newsletters and may
contain seasonal information,
specific diversion program focuses,
or other themes as approved by the
City. Truck signage will be available
on both sides of the trucks.

Quarterly
AR002276
City of Thousand Oaks • Section D: Technical Proposal •Page 187 On-Going Recycling Resources: Direct
Recycling Resource Description Distribution/Frequency
Neighborhood Group &
HOA Visits Outreach and Education Staff will
visit homeowner associations and
other neighborhood groups and
associations to promote and explain
the recycling programs and
additional information to educate
the groups on the importance of
diverting materials from landfill.

Larger HOA’s and
neighborhood groups
will be visited prior to
commencement of
service. In addition,
Harrison will provide
presentations to any
HOA or neighborhood
group at the request
of the City or the
customer. These
presentations can be
made in person or
virtually.

Corrective Action Notices
(Courtesy and NonCollection notices)
Harrison will develop a single-family
customer oriented non-collection
notice, and courtesy notice. These
will be used in instances when
customers include prohibited
materials in a container or fail to
properly prepare or set-out
containers.

As needed
AR002277
City of Thousand Oaks • Section D: Technical Proposal •Page 188 On-Going Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
Bi-Annual Newsletters Harrison will provide a direct mailer to single-family customers that will give
details on services, acceptable items on
recycling and organics, holiday schedule,
tips on reducing, reusing, recycling,
recovery and respecting the earth, and
will highlight customers that practice
environmentally friendly waste reduction
activities. Additionally, there will be basic
information about Harrison: contact
information, website, and payment
information.
2 Bi-Annually: Winter
and Summer
Welcome/Recycling
Guide
Harrison will provide a “recycling guide”
specific to single-family customers. This
guide will reflect any service changes to
the customer. In addition, the guide will
include information on collection
methodologies, set out instructions, set
out schedule, contact information, and
acceptability and necessary preparation
of materials for all single-family
programs. A section of the guide will
specifically address proper methods of
handling and disposal of hazardous
wastes, bulky item collection, the Reuse
Program and information about Harrison.

Affixed (inside plastic
bag, zip-tied to
handle) to every
single-family and
townhouse recyclable
materials cart
delivered on the start
of service day for all
new customers.

AR002278
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City of Thousand Oaks • Section D: Technical Proposal •Page 189 On-Going Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
Quarterly Bill Insert
Harrison will prepare and distribute
quarterly bill Inserts that creatively inform
residential customers about such topics
as availability of bulky item pick-ups, the
Reuse Program, home composting,
reducing food waste, proper handling of
household hazardous waste, e-waste,
and u-waste, other environmental
conservation topics statistics, trends, and
facts about programs, company,
community events, seasonal information,
information regarding markets for
material collected, what each material is
recycled into, and the importance of
buying Recycled. Harrison’s Annual
Public Education Plan shall define a
theme for each Quarterly bill insert.

One time per quarter
included in each
mailed customer bill
and downloadable
from electronic
customer bills.

Seasonal Program
Notifications
Harrison will provide written notification
to all single-family customers advertising
each scheduled neighborhood Clean-Up
Day, Christmas tree collections, the
opportunity for Harrison collection of
Christmas trees and any other seasonal
or periodic program(s). The notification
shall inform customers of the schedule,
acceptable and prohibited materials, and
set-out requirements for the program.

At least 14 calendar
days prior to event via
direct mail.

HHW Home Collection
Program
Harrison will provide single-family
customers with information regarding
Hazardous Household Waste Home
Collection. The notification shall inform
customers of the schedule, acceptable
and prohibited materials, and set-out
requirements for the program.

As requested
AR002279
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City of Thousand Oaks • Section D: Technical Proposal •Page 190 On-Going Recycling Resources: Print
Recycling Resource Description Distribution/Frequency
Large Item and Cleanup Events Brochure Harrison will develop a single-family customer notification regarding 2 Free
Landfill Days, Move In/Move Out Services
and Bulky Item Collection programs,
including acceptable items and tips on
reuse.

Annually this
information will be
provided as a direct
mailer

On-Going Recycling Resources | Multi-Family Education and Outreach Activities On-Going Multi-Family Education and Outreach Activities: Web Recycling Resource Description Distribution/Frequency
Website
Harrison will have a “multi-family
customer” section of our website where it
will present “how-to” information for
participating in our collection and
diversion programs. This will include
information regarding proper container
set-out, links to click on for additional
resources, information about seasonal
collection programs, Frequently Asked
Questions, information about Harrison
and Partner Facilities and what happens
to their materials that are placed in each
container. All multi-family educational
materials will be posted in this section of
website in PDF and/or video format. The
website will publish the current rates
charged to multi-family customers within
the City. In addition, the property
managers of multi-family premises will
have the opportunity to request
“diversion opportunity assessments,”
additional move-in kits, site assessments
and/or presentations.

Updated no less than
quarterly

AR002280
City of Thousand Oaks • Section D: Technical Proposal •Page 191 On-Going Multi-Family Education and Outreach Activities: Direct Recycling Resource Description Distribution/Frequency
Technical Assistance:

Diversion Opportunity
Assessments
Harrison, and their sub-contractor SCS, will
provide on-site assessments annually to
every multi-family dwelling unit to promote
diversion opportunities and replenish
move-in kits as needed by each multi-family
premises. These on-site walk-throughs will
include a visit to each unit, and a discussion
with the property manager or owner of
multi-family premises about any questions,
issues, or program changes they would like
to make.

The assessment will include a complete
walk-through of each facility/complex and
discussion of the internal and external
layout with Manager; identify areas of
generation, collection, noting areas for
improved infrastructure, placement, or
educational materials. Harrison is trained to
identify the major components of the waste
stream by location and identify special
wastes or sourced separated materials
potentials. These observations shall allow
the personnel to make recommendations
for waste reduction, contamination
prevention, and service level or frequency
modification and will be made to the
customer service and operations team for
implementation. In addition, trainings will
be offered to custodial staff on collection
programs, specifically focusing on organic
collection. Notes regarding the
assessments, including, the date,
information about who was met, results of
the walk-through, service level assessment,
contamination assessment, and service level
modifications will be made to the account
developed in Soft-Pak. These notes will be
available for reports that will be submitted
to the City of Thousand Oaks for input into
Recyclist.

Harrison will offer inperson meetings to
each and every multifamily customer
dwelling one time per
year. At a minimum,
multi-family dwellings
will be visited every
two years in person by
Harrison. Follow-up
meetings with
individual customers
will be conducted as
needed.

AR002281
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ENGINEERS
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City of Thousand Oaks • Section D: Technical Proposal •Page 192 On-Going Multi-Family Education and Outreach Activities: Direct Recycling Resource Description Distribution/Frequency
Corrective Action
Notices
Harrison will produce a multi-family
customer oriented corrective action notice
for use in instances where the customers
include prohibited materials in a container
or fails to properly prepare or set-out
containers. Upon the notice being placed
in the container and entered into Soft-Pak
a CSR or Outreach Team member, will call
the property manager to discuss the
Notice and make available any
information to guide multi-family
customers to place materials in their
proper containers. Photos and customer
notes will be made immediately available
to the customer, CSR representative and
City via Soft-Pak.

As needed
Move-In Kits Harrison will prepare and distribute
move-in kits for property managers and
owners of multi-family premises to
provide new tenants. Move-in kits shall
include, at a minimum, a multi-family
recycling guide, a multi-family organics
guide, an in-home recycling container, a
food scrap pail, and stickers or
refrigerator-magnets that clearly define
the accepted and prohibited materials in
the recycling program.

Harrison will distribute
move-in kits to all new
tenants and during
diversion opportunity
assessments.

AR002282
City of Thousand Oaks • Section D: Technical Proposal •Page 193 On-Going Multi-Family Education and Outreach Activities: Direct Recycling Resource Description Distribution/Frequency
Workshops
Harrison will offer and respond to
requests for on-site meetings and
workshops. Harrison will conduct
workshops for customers that will show
property managers and residents, an
interactive presentation on how to use the
Recycling and Organics program and will
provide resources for additional
information and support. This will include
information about Harrison, the many
diversion opportunities available to them
including 2 Landfill Free days, bulky-item
collection, HHW collection, etc., and
opportunities to gain additional
information about our services including
on-site tour opportunities.

Harrison will provide
presentations to any
multi-family premises
at the request of the
City or the customer.

These can be in-face
or virtual.

On-Going Multi-Family Education and Outreach Activities: Print Recycling Resource Description Distribution/Frequency
Bi-Annual Newsletters
Harrison will provide a direct mailer to
multi-family customers with details on
services, AB 1826, AB 341, and SB 1383,
acceptable items on recycling and
organics, holiday schedule, tips on
reducing, reusing, recycling, recovery, and
respecting the earth. It will additionally
highlight complexes that practice
environmentally friendly waste reduction
activities. There will be basic information
about Harrison: contact information,
website and payment information.

Bi-Annual Newsletters
Fall and Spring
AR002283
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City of Thousand Oaks • Section D: Technical Proposal •Page 194 On-Going Multi-Family Education and Outreach Activities: Print Recycling Resource Description Distribution/Frequency
“How-to” Guide:

Electronic, Universal
and Excluded Waste
Harrison will prepare a “how-to” guide on
proper recycling, handling and disposal of
household hazardous waste, e-waste, and
u-waste and distribute materials directly
to tenants of multi-family premises and
update the guide as needed. Harrison will
include this information in the recycling
guide, as well as the “how-to” guide
which will be distributed to each dwelling
unit as a flyer, door hanger, or other
public education piece by coordinating.

Harrison will coordinate with the owner or
property manager of the premises.

Included in the movein kits, and direct
mailed or delivered
door-to-door, one
time per year
Christmas Tree
Collection Notification
Harrison will provide written notification
to each multi-family property
manager/owner advertising the
availability of Christmas tree collection
services. The notification shall inform
managers of the schedule, accepted and
prohibited materials, collection method
options (drop boxes, loose piles) and setout requirements for the program.

Harrison will provide
notification at least 14
calendar days prior to
event via direct mail,
email, or in-person.

AR002284
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City of Thousand Oaks • Section D: Technical Proposal •Page 195 On-Going Multi-Family Education and Outreach Activities: Print Recycling Resource Description Distribution/Frequency
Mandatory Recycling
and Organics
Outreach Activities
Harrison will disseminate outreach
materials containing information
regarding the various applicable laws
related to diversion and program
requirements for multi-family premises,
including AB 341, AB 1826 and SB 1383 as
needed. Further, reports will be prepared
for the City, at a minimum annually
before the Annual Reports are due to
CalRecycle, regarding the number of
MFDs that require service under the
current laws, the number of multi-family
premises that subscribe to the
appropriate level of service, information
to why multi-family premises do not have
appropriate service (if applicable), and a
summary of all outreach provided to
multi-family premises compliant with the
requirements of the current law.

Law specific outreach
material will be direct
mailed to multi-family
premises a minimum
of one time annually.

Additionally, reports to
the City regarding
compliance with
applicable laws will be
delivered a minimum
of one time annually.

AR002285
City of Thousand Oaks • Section D: Technical Proposal •Page 196 On-Going Recycling Resources | Commercial Education and Outreach Activities

On-Going Recycling Resources | Commercial Education and Outreach Activities: Web Recycling Resource Purpose Distribution/Frequency
Website
Harrison will have a “commercial
customer” section of our website where
it will present “how-to” information for
participating in our collection and
diversion programs. This will include
information regarding proper container
set-outs, links to click on for additional
resources, information about seasonal
collection programs, Frequently Asked
Questions, information about Harrison
Facilities and what happens to their
materials that are placed in each
container. All Commercial educational
materials will be posted in this section
of website in PDF and/or video format.

The website will publish the current
Rates charged to Commercial within the
City. In addition, customers will have
the opportunity to request outreach
materials, site assessments and/or
presentations.

Updated as necessary
but no less than
quarterly

On-Going Recycling Resources | Commercial Education and Outreach Activities: Direct Recycling Resource Purpose Distribution/Frequency
Starter Kits
Harrison staff and their sub-consultant
SCS will provide commercial accounts
with a “starter kit” on mandatory
commercial recycling, mandatory
organics recycling and optional edible
food recovery that includes a service
guide, posters, brochures, and labels for
containers.

Materials will be
delivered to any new
accounts throughout
the Franchise
Agreement.

AR002286
City of Thousand Oaks • Section D: Technical Proposal •Page 197 On-Going Recycling Resources | Commercial Education and Outreach Activities: Direct Recycling Resource Purpose Distribution/Frequency
Technical Assistance:

Diversion Opportunity
Waste Assessments
Harrison with their sub-contractors SCS
will provide on-site assessments annually
to each and every commercial customer
to promote diversion opportunities and
replenish outreach materials as needed.

These on-site walk-throughs will include a
discussion with the property manager,
owner of the property or tenant of about
any questions, issues or program changes
they would like to make.

The assessment will include a complete
walk-through of the premises and
discussions of the internal and external
layout to identify areas of generation,
collection, noting areas for improved
infrastructure, placement, or educational
materials. Harrison staff is trained to
identify the major components of the
waste stream by location and identify
special wastes or sourced separated
materials potentials. These observations
shall allow the Outreach Personnel to
make recommendations for waste
reduction, contamination prevention, and
service level or frequency modification.

These recommendations will be made to
the customer service and operations
team for implementation.

Notes regarding the assessments,
including, the date, information about
who was met, results of the walk-through,
service level assessment, contamination
assessment, and service level
modifications will be made to the account
developed in Soft-Pak. These notes will
be available for reports that will be
submitted to the City of Thousand Oaks
and will be in a readily available format to
upload into Recyclist as needed.

Harrison will offer inperson meetings to
each and commercial
customer one time per
year. At a minimum,
commercial accounts
will be visited every two
years in person by
Harrison. Follow-up
meetings with
individual customers
will be conducted as
needed.

AR002287
scs

ENGINEERS
RECC:,CLIST
City of Thousand Oaks • Section D: Technical Proposal •Page 198 On-Going Recycling Resources | Commercial Education and Outreach Activities: Direct Recycling Resource Purpose Distribution/Frequency
Workshops
Harrison will offer and respond to
requests for on-site meetings and
workshops to large commercial groups,
chambers or individual commercial
customers. These workshops will
provide an interactive presentation on
how to use the Recycling and Organics
Program and will provide resources for
additional information and support. This
will include information about Harrison,
the many diversion opportunities
available to them including bulky-item
collection, battery collection, edible
food recovery, environmentally
preferable purchasing, etc., and
opportunities to gain additional
information about our services
including on-site tour opportunities.

Harrison will offer and
provide presentations
to any commercial
group, chamber of
individual commercial
customer at the
request of the City or
the customer. These
will be available in
person or virtually.

AR002288
City of Thousand Oaks • Section D: Technical Proposal •Page 199 On-Going Recycling Resources | Commercial Education and Outreach Activities: Direct Recycling Resource Purpose Distribution/Frequency
Mandatory Recycling
and Organics Outreach
Activities
Harrison will disseminate outreach
materials containing information
regarding the various applicable laws
related to diversion and program
requirements for commercial
customers, including AB 341, AB 1826
and SB 1383 as needed. Further, reports
will be prepared for the City, at a
minimum annually before the Annual
Reports are due to CalRecycle,
regarding the number of commercial
customers that require service under
the current laws, the number of
commercial customers that subscribe to
the appropriate level of service,
information to why commercial
customers do not have appropriate
service (if applicable), and a summary of
all outreach provided to commercial
customers compliant with the
requirements of the current law.

Law specific outreach
material will be direct
mailed to commercial
customers a minimum
of one time annually.

Additionally, reports to
the City regarding
compliance with
applicable laws will be
delivered a minimum of
one time annually.

AR002289
City of Thousand Oaks • Section D: Technical Proposal •Page 200 On-Going Recycling Resources | Commercial Education and Outreach Activities: Print Recycling Resource Purpose Distribution/Frequency
Bi-Annual Newsletter
Harrison will provide a direct mailer to
Commercial customers who will give
details on services, AB 1826, AB 341, and
SB 1383, acceptable items on recycling
and organics, holiday schedule, tips on
reducing, reusing, recycling, recovery
and respecting the earth and will
highlight commercial accounts that
practice environmentally friendly waste
reduction activities. Additionally, there
will be basic information about
Harrison: contact information, website
and payment information.

Bi-Annual Newsletters
Fall and Spring
Recycling Guide
Harrison will provide a “recycling guide”
specific to commercial customers. In
addition, the guide will include
information on collection
methodologies, contact information,
and acceptability and necessary
preparation of materials for all
opportunities for each general business
type (restaurants, office/commercial
buildings, strip malls, and large
commercial businesses). A section of
the guide will specifically address
proper methods of handling and
disposal of hazardous wastes, bulkyitem collection, and the potential for donating items for reuse.

Guides will be available
to provide any new
commercial accounts.

Distributed during onsite diversion
opportunity
assessments.
“How-to” Flyer:

Recyclable Materials Harrison will prepare and distribute a “how-to” brochure explaining the
Recycling Materials Collection Programs
for each general business type
(restaurants, office/commercial
buildings, strip malls, and large
commercial businesses).

Flyers will be available
to provide any new
commercial accounts.

Distributed during onsite diversion
opportunity
assessments.

AR002290
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City of Thousand Oaks • Section D: Technical Proposal •Page 201 On-Going Recycling Resources | Commercial Education and Outreach Activities: Print Recycling Resource Purpose Distribution/Frequency
“How-to” Flyer: Organic
Materials
Harrison will prepare and distribute a
“how-to” brochure explaining the
Organic Materials Collection Programs
for each general business type
(restaurants, office/commercial
buildings, strip malls, and large
commercial businesses)., the
opportunity to divert edible food for
permitted kitchens, This will include
basic information regarding edible food
donation following the Good Samaritan
Act and Food Safety Guidelines, and
where to find more information, and
information about Harrison.

Flyers will be available
to provide any new
commercial accounts.

Distributed during onsite diversion
opportunity
assessments.
“How-to” Flyer: Edible
Food Recovery
Harrison will prepare and distribute a
“how-to” brochure explaining Edible
Food Recovery programs for food
generating businesses that have the
appropriately permitted facilities. These
outreach materials will be generated
with the input and approval from
Ventura County Environmental Health,
Food Share and other food recovery
organizations as appropriate to the
business type.

Flyers will be available
to provide any new
commercial accounts
and will be distributed
during on-site
diversion opportunity
assessments.

Recycling, Organics and
Edible Food Recovery
Posters Harrison will produce and distribute
(during diversion opportunity
assessments) laminated recycling,
organics and edible food recovery
posters that provide graphic illustrations
of acceptable and prohibited materials
within each program.

Distributed during
diversion opportunity
assessments
AR002291
City of Thousand Oaks • Section D: Technical Proposal •Page 202 On-Going Recycling Resources | Commercial Education and Outreach Activities: Print Recycling Resource Purpose Distribution/Frequency
Quarterly Bill Inserts
Harrison will prepare and distribute
quarterly bill Inserts that creatively
inform Commercial Customers about
such topics as cost savings available
from source reduction, reuse, and
recycling; tips for overcoming common
operational challenges businesses have
with recycling and organics programs;
the environmental benefits of buying
recycled-content products, availability
of bulky item pick-ups, the Reuse
Program, edible food recovery,
reducing food waste, proper handling
of household hazardous waste, E-waste,
and U-waste, other environmental
conservation topics statistics, trends,
and facts about programs, company,
community events, seasonal
information, information regarding
markets for material collected and what
each material is recycled into. Harrison’s
Sustainability and Compliance Plan shall
define a theme for each quarterly bill
insert.

One time per quarter
included in each mailed
customer bill and
downloadable from
electronic customer
bills.

Program
Announcements
On each bill, Harrison will include a
brief statement to commercial
customers providing service-related
announcements such as messages
about new services, the available cleanup and Bulky Item collection programs, proper handling of household
hazardous waste, etc.

Included in customer
bill
AR002292
City of Thousand Oaks • Section D: Technical Proposal •Page 203 On-Going Recycling Resources | Commercial Education and Outreach Activities: Print Recycling Resource Purpose Distribution/Frequency
Corrective Action
Notices
Harrison will produce a commercial
customer oriented corrective action
notice for use in instances where the
customer includes prohibited materials
in a container or fails to properly
prepare or set-out containers. Upon the
notice being placed on the container
and entered into Soft-Pak a CSR, will
call the commercial customer to discuss
the notice and make available any
information to guide the customer on
proper placement of materials in their
correct containers.

As needed
Christmas Tree
Collection Notification
Harrison will provide written notification
to each commercial customer
advertising the availability of Christmas
tree collection services. The notification
shall inform customers of the schedule,
accepted and prohibited materials,
Collection method options (drop boxes,
loose piles) and set-out requirements
for the program.

Harrison will provide
notification at least
fourteen calendar days
prior to event via direct
mail, email, or in
person.

AR002293
City of Thousand Oaks • Section D: Technical Proposal •Page 204 Public Education and Outreach | School Education and Outreach Activities Public Education and Outreach | School Education and Outreach Activities Description Purpose Distribution/Frequency
Educational Materials
Harrison will develop and distribute
educational materials geared for
younger audiences, including an
educational video, an activity book,
and recycling posters that support our
current collection and diversion
programs in all public and private
schools in the City. Harrison will
provide schools with copies of the
video upon request for classroom use.

The video will be made accessible
through City portions of the website.

Offered to schools upon
request
Technical Assistance:

Diversion Opportunity
Assessment
Harrison will offer on-going technical
assistance to schools that support our
current collection and diversion
programs, including performing
annual waste assessments, calculating
diversion rates, communicating the
results to the City to improve existing
school recycling and organics
programs and providing information
on implementing share tables and
other edible food recovery programs.

Offered to schools upon
request
Presentations
Harrison will develop and implement
a curriculum to teach children how to
recycle and compost at school and at
home.

At City request
Facility Tours
Harrison will promote, coordinate,
and conduct educational field trips to
any approved facility.

At City request
AR002294
City of Thousand Oaks • Section D: Technical Proposal •Page 205 Recycling Resources | Special Events
Recycling Resources Special Events: Direct
Recycling Resource Purpose Distribution/Frequency
Event Exhibit
Harrison will staff an exhibit booth
and distribute promotional and
educational materials at special
events. Booths will include visual
displays, educational materials
(including all guides, flyers, and
brochures), and recycling
education activities appropriate to
a variety of age groups. Display
components are always
professionally designed and
created and will be scalable to be
appropriate for a variety of booth
or display configurations. Materials
will include those pertaining to the
collection and diversion programs
as well as general information on
“green” and/or sustainable
behaviors.

All special events will be
approved and listed in
the Franchise
Agreements. Additional
events will be attended
per City and/or customer
request.

D.4.ii.c School Education and Outreach
Harrison has a history of working closely with
the community, including schools. Harrison is
committed to successful implementation of
recycling programs for the all public and private
schools throughout Thousand Oaks. Harrison
will develop a specific education campaign,
designed to provide age-appropriate
educational information for school children and
young adults on the importance of recycling
and composting. The education campaign will include videos, various waste reduction activities, and multiple giveaways to engage students in presentations and messaging. More in-depth topics will be introduced for junior high, high-school and college levels, which will discuss all facets of recycling including GHG reductions (SB 1383) and global markets. These programs will AR002295
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UN I VERSITY
City of Thousand Oaks • Section D: Technical Proposal •Page 206 also support local environmental, sustainability, and recycling clubs within the schools. Harrison will ensure that all appropriate school recycling resources are distributed annually to each campus by mail or in person before September 30th. Additionally, all site visits will be completed by November 30th of each year.

Educational Program Highlights:

Educational video
Brochures including recyclable
materials list, recycling tips, battery
and bulb education
Recycling curriculums
Kid’s activity flyers
Posters
Myth busters
Recycling art activities
Annual on-site education programs
Virtual and in-person tours at
approved facilities
Source reduction Programs
Edible food and food access
information
Annual support and technical
assistance
HHW education

Facility Site Visits
Another benefit of Harrison’s partnership with an array of local facilities is the ability to have onsite visits for older students. These site visits provide an exemplary opportunity for hands-on learning for students who can discover their passion for the sustainability and recycling fields.

Additionally, utilizing modern technologies, visiting these facilities could happen virtually, where students can ‘walk’ the site through a live feed and see machinery in action within the safety of their classrooms. Harrison will work closely with the City and the schools to develop this program, and other innovative learning programs for students.

AR002296
City of Thousand Oaks • Section D: Technical Proposal •Page 207 D.4.ii.d Compliance notices for AB 1826 and SB 1383
The purposes of AB 1826 and SB 1383 is to activate change among the community to divert organics from landfill, where AB 1826 laid the groundwork for SB 1383. SB 1383 is expected to be finalized by Fall of 2020. Harrison is fully preparing for the beginning of this contract to be compliant from the start with the mandates of SB 1383, which will be based upon programmatic compliance and confirmation that the collection system is adequately removing organics from landfill through both container audits and waste characterizations.

To comply with the requirements of the regulations, Harrison will be implementing a robust program to issue compliance notices, which include letters to generators who may not be subscribing to the appropriate organics service. In addition, our cart tagging programs, which are important evaluations of customer compliance to the required regulations, have been included here as a compliance notice, described below for the following instances:

Compliance Issue Compliance Notice Frequency
A generator that meets the
mandated thresholds does
not have the necessary
organics service.

Letter to Generator Letters will be mailed
quarterly to generators
A generator has
contamination in their
green/brown bin
Cart Tag
Email
And/or Phone Call
Upon identification of
contamination (Third-eye
camera, driver identification
or routine lid flips)
A generator has excessive
organics in their black bin4.

Cart Tag
Email
And/or Phone Call
Upon identification of
misplaced materials (Thirdeye camera, driver
identification or routine lid
flips)
A generator has overfilled
containers without prior
arrangement.

Cart Tag
Email
And/or Phone Call
Upon identification of
overfilling (Third-eye camera,
driver identification or
routine lid flips)
Harrison believes cart tags should be placed at every incident of contamination, for example, organics in black bin or unplanned overfilled containers, where fines will be charged to the customer per the contract specifications.
4 Although not explicit in the draft franchise contract, this is a requirement of SB 1383.

AR002297
City of Thousand Oaks • Section D: Technical Proposal •Page 208 Defining Contamination
Harrison’s number one priority is ensuring that Thousand Oaks will fully comply with all regulatory requirements, where we will work closely with the City to ensure all programs are fully compliant with the regulations.

Thousand Oaks Draft Franchise Contract Requirements:
“For purposes of determining if Recyclable Materials or Organic Waste are deemed to be contaminated, if, by visual or digital inspection, Recyclable Materials are commingled with ten percent (10%) by weight or volume of Garbage or Organic Waste, or if, by visual inspection, Organic Waste is commingled with three percent (3%) by volume of Garbage or Recyclable Materials, then Recyclable Materials and/or Organic Waste will be deemed to be contaminated”
From SB 1383 Draft Regulations, Article 1 Definitions
AR002298
(14) "Container contamination" or "contaminated container" means a container, regardless of color. that contains prohibited container contaminants as defined in &Subdivision (a)(55) of ~his sos~ioR .
' ro 1 Ite container contaminants means an o t e o owIn ut oes not include organic waste specifically allowed for collection in a container that is required to be transported to a high diversion organic waste processing facility if the waste is specifically identified as acceptable for collection in that container in a manner that complies with the requirements of Section 18984.1~, 18984.2, or 18984.3. (A) Non-organic waste placed in a green eolloetioR container that is part of an organic waste collection service provided pursuant to Section 18984.1 or 18984.2. (B) Organic wastes that are, carpet, hazardous wood waste, or non-compostable paper placed in the green container that is part of an organic waste collection service provided pursuant to Section 18984.1 or 18984.2. (C) Organic wastes, placed in a gray containeL that pursuant to Section 18984.1 or 18984.2 were intended to be collected separately in the green container or blue container.
(D) Organic wastes, placed in the blue container shall be considered prohibited container contaminants when those wastes were specifically identified in this chapter or through a local ordinance for collection in the green container for recovery. Paper products, printing and writing paper, wood and dry lumber may be considered acceptable and not considered prohibited container contaminants if they are placed in the blue container.

City of Thousand Oaks • Section D: Technical Proposal •Page 209 Harrison understands that violations for these incidents are staggered between sector and number of violations as summarized by the table below:

Single Family Dwelling (SFD) Commercial & Multi-Family Dwelling (MFD) First
and
Second
Occurrence
Contractor:
• Must collect container as solid waste
• Must leave contamination violation
notice
• Must notify service recipient
• May be charged a contamination fee
• May increase container size or
number of containers
• Contractor representative must also
contact service recipient
(could be cart tag)
• Must include digital/visual
documentation to the Service
recipient that documents
contamination problem
• Must document in the Waste
Reporting System
Contractor:
• Must collect container as solid waste
• Must leave contamination violation notice
• Must notify service recipient
• Will be charged a contamination fee
• May increase container size, number of
containers, or increase collection
frequency or require locking bins
• Contractor representative must also
contact service recipient
(could be cart tag)
• Must include digital/visual documentation
to the service recipient that documents
contamination problem
• Impose a contamination surcharge for 6
months OR until there is no contamination
for 3 consecutive months
• Must document in the Waste Reporting
System
Third
and
Subsequent
Occurrence
• Must collect container as Solid Waste
• Will provide a Contamination
Violation Notice
• Must continue providing services
• Must provide digital/visual
documentation and Notices of
contamination to the Service
Recipient
• May increase container size or
collection frequency
• Impose a contamination surcharge
for 6 months OR until there has been
no contamination for 3 consecutive
months.
• Must document in Waste Reporting
System
• Notify City within 5 business days if
container is increased in size or
collection frequency, or surcharge
imposed.
• Must collect container as solid waste
• Will provide a contamination violation
notice
• May increase container size, number of
containers, or increase collection
frequency or require locking bins
• Impose a contamination surcharge for 6
months OR until there has been no
contamination for 3 consecutive months
• Notify City within 5 business days if
container is increased in size or collection
frequency or surcharge imposed
AR002299
City of Thousand Oaks • Section D: Technical Proposal •Page 210 Customer Disputes
In the event a customer has a dispute related to cart tags and/or violations assessed for contamination or overfilled containers, Harrison will ensure that the motto service is everything is kept in the forefront of our interaction with the customers to manage the dispute in a thoughtful way. Based on Harrison’s extensive experience in current franchised areas, we understand the majority of customer concerns and questions can be managed before they are escalated and require the City Manager’s involvement. Customer questions and concerns are dealt with quickly and accurately, where in the event they result from a cart tag, our Mobile-Pak system allows for photo documentation of the overfilling/contamination. This documentation will always be shared with the customer, where questions may be answered on allowable and non-allowable materials in the carts, or the availability of pre-arranging extra pick-ups or overfilled carts. If the initial concerns or questions cannot be resolved between the customer and Harrison, these disputes will be elevated to the City per the contract requirements where all necessary contractual steps will be implemented, such as the cessation of charges or the restoration of service levels and frequency of pick-ups.

D.4.ii.e Site visits in support of AB 1826 and SB 1383
Site visits are an important opportunity to engage with customers, provide necessary on-site training, assess service levels and distribute outreach and education materials to customers.

During the transition period these site visits will begin before the contract roll-out and will continue through the transition and into the first year of the contract. The focus of the site visits during the transition period will be to inform the customers on the new services and how to properly separate organic materials. Information will be provided that addresses the potential specific concerns of the generator. For example, site visits to a Multi-Family Dwelling will discuss how residents may keep their kitchen pails clean, or training for on-site janitorial staff for best management of food collection containers, whereas site visits to a grocery store or restaurant would include on-site staff training or information on the separation of materials in various parts of our operation. Harrison will be utilizing the sub-consultant SCS Engineers, who are well regarded for their experience in completing new program roll-out and the required technical assistance. SCS will be engaged to work with Harrison over the term of the contract in order to ensure that, at a minimum, site audits will occur annually for all eligible MFD and Commercial entities for the first three years, and every other year for the term of the contract. All generators who are deemed to be out of compliance will be visited each year.

Site Visits will include the following analyses:

Current service levels
Recycling, organics, and solid waste volumes
Review of recycling/composing opportunities
Review of ability to donate edible food, including analysis if generator meets AR002300
City of Thousand Oaks • Section D: Technical Proposal •Page 211 Tier 1/Tier 2 compliance thresholds
Cost savings analysis
Internal material-handling and container management
External containers and proper service levels to handle materials Distribution of outreach materials
Current and proposed signage
Key management and staff training for program sustainability Waste audit results (if performed)
Summary report uploaded to Soft-Pak/Recyclist
The goal of the site assessments would be to initiate and/or improve communications with each customer, verify service levels, implement recovery programs as appropriate, and look for opportunities to enhance services at every opportunity. The results of the site visit will be entered into the Soft-Pak account, and directly into Recyclist if approved by the City, so that customer notes may be tracked by both the City and Harrison and readily available for the Annual Reports.

All site visits will be completed by June 30th of each year.

D.4.ii.f Compliance notices for AB 341 and AB 827
AB 341 was established to increase the collection of recyclable materials from commercial generators and requires all generators who have 4 or more cubic-yards of solid waste service per week to subscribe to recycling service in addition to all Multi-Family Dwellings that have 5 units or more. AB 827 encourages both recycling and organics collection by requiring bins to be placed for the utilization of customers to place recyclables and organics in order to aid in separation for the generator.

To comply with the requirements of the regulations, Harrison will be implementing various methods which include compliance notices such as letters to generators who may not be subscribing to the appropriate recycling service or placing containers for customers to separate materials. In addition, our cart tagging programs, which are important evaluations of customer compliance to the required regulations, have been included here as a compliance notice. Cart tagging will further assist with the evaluation of AB 827 compliance, where the occurrence of contamination may be an indication that patrons are not separating materials. These compliance notices are further described below:

Compliance Issue Compliance Notice Frequency
A generator that meets the
mandated thresholds does
not have the necessary
recycling service.

Letter to generator Letters will be mailed
quarterly to generators
AR002301
0 0
0 0
0 0
0 0
City of Thousand Oaks • Section D: Technical Proposal •Page 212 Compliance Issue Compliance Notice Frequency
A generator meets the
appropriate definitions under
AB 837
Letter to generator Letters will be mailed
quarterly to generators
A generator has
contamination in their blue
bin
Cart tag
email
and/or phone call
Upon identification of
contamination (3rd Eye
camera, driver identification
or routine lid flips)
A generator has excessive
recycling in their black bin5.

Cart tag
email
and/or phone call
Upon identification of
misplaced materials (3rd Eye
camera, driver identification
or routine lid flips)
A generator has overfilled
containers without prior
arrangement.

Cart tag
email
and/or phone call
Upon identification of
overfilling (3rd Eye camera,
driver identification or
routine lid flips)
A generator has been
identified to not have
appropriate collection
containers for its patrons
Letter to generator
notification to City of noncompliance
Upon identification through
site visit, waste
characterization or follow-up
from
All customer disputes arising from these compliance notifications will be handled in the same way as defined in Section D.4.ii.d.

D.4.ii.g Site visits in support of AB 341
As detailed in Section D.4.ii.e, Harrison is committed to conducting site visits to with generators that meet the compliance thresholds required under AB 341. It is likely that all generators who have 4 cubic yards of solid waste service must also comply with the requirements of both AB 1826 and SB 1383. Harrison will ensure that all generators visited will be evaluated for their compliance against all appropriate regulation. All Site Visit summaries will be entered into SoftPak, and directly into Recyclist if approved by the City.

D.4.ii.h Waste Audits for Commercial customers
An important programmatic check is the utilization of waste audits. These audits would be done at both a generator level and at a route level at the landfill and are further described below. 5 Although not explicit in the draft franchise contract, this is a requirement of SB 1383, for all organics which include fibers that would be captured in the blue bin.

AR002302
City of Thousand Oaks • Section D: Technical Proposal •Page 213 Generator Waste Audit
Harrison will provide a minimum of 20 Commercial or MFD customer accounts with waste audits each month as a part of the regular site visits, or by customer request. These audits will take place at the generator’s site where the MSW container will be evaluated. Harrison outreach staff, or the sub-consultant SCS, will inspect the black container and using either visual estimates or taking weights of materials, identify potentially recoverable materials. Using this information specific education programs, tailored to the business type and the results of the waste audit, will be provided to encourage greater levels of diversion. Follow-up audits may be conducted as needed to document changes in diversion. All results will be documented in Soft-Pak and included in the annual reporting to the City.

Waste Characterizations
In order to fully comply with SB 1383 waste characterizations will take place at the landfill, recycling processing facility or compost facilities where they will be sampled using industry best practice. This will include using guidance from CalRecycle and will likely require samples of 200lbs from each route, separated by Residential, Commercial or Multi-Family dwellings, to match the Statewide Waste Characterizations. This would ensure sampling is statistically valid and are meaningful in the ability to verify the Franchise Diversion Rate. The characterization will be conducted annually, where the results will be provided to the City for inclusion in the Annual Report to the City.

As a benefit to these thorough reviews of the collection program it is possible Thousand Oaks couple comply with the performance-based source separation collection service, which has reduced reporting burdens under SB 1383. Harrison will work closely with the City and CalRecycle to determine if pursuing this performance-based program would be beneficial to the City.

D.4.ii.i. Compliance reporting using the City’s Waste Reporting System Harrison will be utilizing the software Soft-Pak and their mobile application, Mobile-Pak, as discussed in Sections D.2.i.e and D.4.iib. This technology is perfectly suited for haulers to meet the requirements of SB 1383, AB 1826, AB 341, and AB 901 in addition to greater roles and
responsibilities for managing customer service, and auditing and outreach. Mobile-Pak, integrates Soft-Pak through an enabled tablet which allows drivers to take photos, update notes, and instantly verify additional services with two “clicks”. Truck locations are displayed via GPS which provide customer service and dispatching with an easy view of the entire fleet. Several additional benefits include live integration of information between a service representative, AR002303
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• ~ COJIIP&lf\'
City of Thousand Oaks • Section D: Technical Proposal •Page 214 dispatcher, driver and management team member to ensure that Harrison has all the information needed to provide the best service and experience for all customers.

As an added benefit, customer reports from Soft-Pak can be easily integrated into the existing Recyclist software that City of Thousand Oaks is utilizing. There are several examples of these two reporting platforms working together across the State. Recyclist has a proven, easy to use reporting platform where access can be shared to the technical assistance team, to ensure customer education and outreach programs are tracked and reportable for the City. This program would assist in tracking a wide array of information as it relates to SB 1383, AB 1826, AB 341, and AB 901.

The following diagram describes how each of the technologies fit together to achieve optimum levels of communication, data transparency, and reporting.

AR002304
RECC:-,CLIST
Enhanced Technology Flow Diagram
Customer calls Harrison directly to
to share a service related concern,
compliment, or missed pick-up.

Harrison Representative creates
work order to 1ocument call
through Soft-Pak
Driver updates account
and shows that work
order is complete in
Soft-Pak for CSR
Harrison CSR alerts the
driver through Sof-Pak if
action is required.
--~-------
Harrison CSR downloads
Soft-Pak report and
sends ino the City of
Thousand Oaks
Cal Recycle a
City of Thou sand Oaks
Representative scans and
uploads Soft-Pak report
to Recycl st and uses
Recyclist for reporting and
compliance
City of Thousand Oaks • Section D: Technical Proposal •Page 215 The process begins with a resident or business owner making a call to Harrison to make a complaint or report a missed pick-up, where the representative will enter the information in SoftPak, which pings the driver to resolve the issue. The driver then picks up the missed collection and enters the issue resolved in Soft-Pak on the Mobile-Pak device within their vehicle. The CSRs also instantly see that the issue is resolved through Soft-Pak. This data is printed out and sent to the City at the end of each business day. The City uploads Soft-Pak reports to Recyclist, which is then used for data tracking and reporting for State compliance.

Additionally, the issuance of a cart tag would be noted in the device by the driver or route supervisor, that would be immediately available in the Soft-Pak system. An email notification would be sent to the customer informing them of the compliance notice. Photos can also be uploaded into the system which will be used to document every occurrence of overfilled, blocked or contaminated containers.

Recyclist
Recyclist is a cloud-based program specifically for
solid waste management. All businesses and multifamily accounts are conveniently stored in one place, so that anyone with access can quickly find contacts,
addresses, service information, and outreach history.

Recyclist service includes periodic data imports that
give visibility into service changes, including new
accounts, closed accounts. and changes in service
levels.

Soft-Pak reports can be uploaded to Recyclist so that
the two technology platforms are seamlessly integrated. Reports from Soft-Pak will be downloaded and uploaded to Recyclist as regularly as the end of each business day, weekly or other intervals as determined by the City. The City would be able to continue with the same reporting program and not have to modify in order to integrate Soft-Pak. This combination of technologies is currently being used in other waste companies, including Garaventa Enterprises, Napa Recycling, and Marin Sanitary. Additionally, SCS Engineers, the technical assistance subcontractor for reporting, could be granted access to Recyclist to report on-site audits and customer education, directly to the City.

D.4.ii.j. Container Right-Sizing
Ensuring customers have right-sized containers provide multiple benefits for a customer. Rightsizing containers encourages proper sorting of materials, where there must be adequate space for recyclables and organics in their respective containers, while ensuring the garbage service allows for enough room for materials that should be discarded, reducing contamination.

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Service Level Changes
FoodW•~
City of Thousand Oaks • Section D: Technical Proposal •Page 216 Additionally, some customers who are currently over-subscribed will have cost benefits from these evaluations by right sizing their containers.

Harrison will implement multiple programs that will assist in evaluating adequate service levels during the transition and will also allow for changes as customers material needs change during the contract. These programs will assist in maximizing diversion from SFD, MFD and Commercial Service Recipients
Right-Sizing During Transition Plan
As described in Section D.1, Harrison will receive all customer account information and it will be entered into Soft-Pak. During the desk review process an initial assessment of service levels will be completed where customers will be assigned container sizes. Customers will be mailed a post card with container size options that they may select, where they will be appropriately updated.

On-site visits of commercial and MFD customers during the transition period will also assist in ensuring the most appropriately sized containers have been selected for the customers.

Customers will be able to contact Harrison at any time via phone call, website and through the customer portal to request service level adjustments.

Right-Sizing During Collection Contract
Harrison has several mechanisms to adjust service levels after the transition period has been completed. Customers may contact Harrison at any time via phone call, website and through the customer portal to request service level adjustments. In addition, through the regular site visits and waste audits as described in Sections D.4.ii.c, D.4.ii.e, D.4.ii.g and D.4.ii.h, service level adjustments may be recommended. Additionally, as carts are tagged for contamination and overfilling, this may result in recommendations to adjust service levels for customers to avoid further penalties as described in Section D.4.ii.d.

D.4.ii.l. On-site Customer Training
On-site visits to commercial and MFD Customers will include necessary training specific to the needs of the MFD or commercial business. These on-site visits will be conducted by SCS in conjunction and with oversight by the Outreach and Compliance Manager. The key to customer training is in providing both education, understanding about why the program is important, while keeping the programs convenient and easy to use. Source separated food scrap collection will likely require the largest amount of technical assistance, outreach and education. Customers understanding the importance of keeping contaminates out of the waste stream and what items are allowable are of utmost importance. Additionally, generators must also be educated on new collection programs of food scraps as a part of their current business operations. This is particularly important for food service industries, whose kitchen and restaurant operations will likely need additional collection bins, signage for employees and customers and support as AR002306
City of Thousand Oaks • Section D: Technical Proposal •Page 217 individuals become accustomed to the new collection program. Yard trimming collection will likely be managed by the existing landscape companies, where communicating to the contract holder as well as the landscape manager on the importance of keep yard waste materials clean will be the focus of the program.

Specific training programs for MFD Customers would include:

A focus on how to divert food scraps, free from contaminates, into the source separated collection containers. These materials will be delivered to the final collection receptacle, dependent on the size and current collection programs at the MFD complex.

A focus on how to divert food scraps, free from contaminates, into the co-mingled collection containers. For the co-mingled collection routes customers will be asked to bag their food scraps and then deliver the bagged materials to the co-mingled materials.

Yard waste will be collected by residential customers and by landscapers. Harrison will provide information and training to those responsible for landscaping and/or the landscaping contract as necessary.

In buildings that utilize concierge or janitorial services or other decentralized collection points (such as waste chutes), slim jims will be staged next to where recyclables and solid waste are delivered by tenants. Making use of these existing locations and adding an additional bin will provide the most convenient option for tenants to collect food scraps.

From those collection points, the food waste will be taken to the carts or bins outside of the building by the janitors and/or concierge services. Specific training will be conducted that are tailored towards this collection approach, where the janitorial/concierge staff will be provided information and outreach on how best to maintain these containers and keep them free from contamination. The focus will be placed on why these programs are important, from an environmental and compliance stand-point, where Harrison believes engaging with these individuals will assist in the success of the diversion programs.

Training will additionally include information on what materials belong in the recycling containers, and how to effectively manage bulky item collection, the availability of move in/out service, three available landfill days, special waste and HHW waste disposal programs. (See Section D.4.ii.m)
Specific training programs for Commercial Customers would include:

A focus on how to divert food scraps, free from contaminates, into the source separated collection containers.

For restaurants and businesses that have cafeterias and/or kitchen locations, this will include training of kitchen staff on best practices to collect food scraps, positioning of slim jims or other food scrap containers within the kitchen location in order to efficiently AR002307
City of Thousand Oaks • Section D: Technical Proposal •Page 218 collect food materials, including signage (stickers, container labels and posters) that assist in communicating consistent messaging to all staff. In addition, training will be provided that explain the requirements of AB 827, where collection points for customer separation of materials will be provided as well.

Grocery stores, markets and other food suppliers will be provided trainings specific to their operations and needs. This will include decentralized collection points through their operations, trainings on minimizing contamination and will include signage (stickers, container labels and posters) that assist in communicating consistent messaging to all staff.

Commercial businesses will also be provided information on the opportunity to donate edible food, including contact information on where to get further information.

Commercial businesses will also be provided training on opportunities to green their operations, including implementing Environmental Purchasing Procurement Policies and other Sustainability programs that will result in greater levels of source reduction.

Businesses will also be informed and encouraged to participate in the Annual Recycling Awards, which recognizes ‘Recycling All-Stars” who have demonstrated outstanding participation in recycling programs, each November.

A focus on how to divert food scraps, free from contaminates, into the co-mingled collection containers. For the co-mingled collection routes customers will be asked to bag their food scraps and then deliver the bagged materials to the co-mingled materials.

Yard waste will be collected by customers and by landscapers. Harrison will provide information and training to those responsible for landscaping and/or the landscaping contract as necessary.

Training will additionally include information on what materials belong in the recycling containers, and how to effectively manage special waste and HHW. (See Section D.4.ii.m) D.4.ii.m Outreach on Service Level Offerings and Available Diversion Programs Harrison is committed to working with the City on increasing the diversion of materials through a range of programs and will make every effort to inform customers of those opportunities in addition to implementing best in class technical assistance and route auditing to ensure participation in programs is high. Through our education and outreach program, Harrison will ensure customers are fully aware of the range of programs that are available to them and of other best practices to reduce materials to landfill, such as edible food donation, source reduction, environmental preferable procurement programs and repair, reuse and donation.

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@)
@)
City of Thousand Oaks • Section D: Technical Proposal •Page 219 As described in Section D.4.ii.b, our outreach and education program can be divided into two parts; Transition and On-going. Our transition program will focus primarily on introducing our company to the citizens of Thousand Oaks and to inform them on all new programs that will be offered, schedule of events and how to contact Harrison with any questions. During this time our goal is to provide the least disruption to customers as possible and to provide clear, consistent messaging regarding the timing of container roll-outs, details of new organic collection programs and changes in billing, which are the most impactful changes for customers.

On-going outreach programs will focus on the elimination of contamination, engaging customer to participate in collection programs to the maximum extent, information on other collection programs, to include bulky item, HHW, Special Waste, seasonal collection event, landfill days, reuse programs, edible food recovery and source reduction.

A detailed list of public education resources has been described in Section D.4.ii.b and are summarized by type here:

Electronic Media:
o Dedicated City website
o Social media
o Mass media campaigns/press
releases for new contract
o Local Radio and cable
television public service
announcements
o Automated phone calls
o Direct phone calls
Print
o Direct Mailers
o Welcome Guides/Service
Guides
o Flyers
o Newsletters
o HHW Fliers
o Large Item and Clean-up
Event Brochures
o Edible Food Recovery
Brochures
o Move-In Kits
o Bill Inserts
o Compliance Letters
In-Person Outreach
o Site Visits/Diversion
Assessments
o Door to Door Campaigns
(Commercial and MFDs)
o Commercial Waste Audits
o Workshops/Presentations
o Neighborhood/HOA visits
o Events/Booths
o Facility Tours
Compliance
o Corrective Action Notices
and Follow-up
o Desk Reviews and Service
Assessments
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City of Thousand Oaks • Section D: Technical Proposal • Page 220 This wide-ranging continuous outreach will ensure customers are fully informed of their program purpose and requirements (reducing contaminations).

D.4.iii Commitment to Environment
Harrison has a long track record of investing in programs that create positive environmental change. As an early investor in alternative fuels, Harrison built an LNG and CNG fueling station, where all the current collection trucks now operate on clean burning, quiet LNG and CNG.

Further, we transparently report our greenhouse gas emissions, implement programs within our offices to promote environmentally based purchasing decisions, and look for opportunities to activate further change in our communities to promote sustainability within Ventura County.

D.4.iii.a Fleet Emissions Plan
Harrison recognizes the importance of switching to more sustainable fuels and has been actively monitoring and reporting its progress on emissions reductions. To this end, Harrison has transitioned its diesel collection vehicles to operate using liquefied natural gas, and then compressed natural gas (CNG). These fuels have notably lower greenhouse gas emissions than diesel fuel and can be refueled on site to reduce refueling travel. Any remaining diesel vehicles, such as transfer trucks, utilize renewable diesel which has a substantially lower greenhouse gas impact than regular diesel as they are sourced from a variety of renewable products. Harrison is committed to remaining accountable for its greenhouse gas impacts and as such has been reporting its facility and fleet emissions with The Climate Registry since 2008. In 2018, Harrison Industries received recognition of its long term, consistent and transparent reporting efforts by the Climate Registry. Harrison has been committed to verifying their carbon foot print and will continue to do so as part of this agreement for their facility and fleet emissions with The Climate Registry.

With the CNG platform, the collection vehicles will be able to harness the Cummins Westport ISX12N 400 hp natural gas engine which has demonstrated that the engine meets and exceeds the California Air Resources Board’s (CARB) optional Low NOx standard of 0.02 g/bhp-hr, and is consider Near-Zero (NZ) on Nitrous Oxide (NOx) emissions. Plus, the CNG collection vehicles can utilize renewable natural gas (RNG) as a carbon negative fuel in their CNG collection fleet.

Harrison will utilize its CNG fleet with RNG and NZ NOx engines to service the Thousand Oaks community with a substantially lower carbon footprint than a service provider using diesel fuel would have. The transfer trucks will utilize drop-in renewable diesel in their long haul fleet.

Harrison will invest in a new, NZ emission collection fleet for the City of Thousand Oaks. The technologically advanced NZ engines produce almost zero emission of NOx, which is the primary generator of air pollution. NZ engine NOx emissions are 90% less than 2010 standards, with ten NZ engines producing the NOx equivalent of just one 2010 engine. In addition, the NZ technology meets the State of California 2023 NOx and 2031 petroleum reduction goals.

RNG is an ultra-clean, ultra-low carbon natural gas alternative that is captured as organic matter decomposes in controlled environments. The methane gas is then processed, purified and AR002310
City of Thousand Oaks • Section D: Technical Proposal • Page 221 distributed to the pipeline, where Harrison can procure RNG for use at their fueling station to fuel their collection vehicles. While investing in CNG provides a significant emission reduction over traditional diesel, RNG provides further reduction in Greenhouse Gas (GHG) effects over the use of fossil natural gas.

As the Carbon Intensity Chart for Diesel & Substitutes chart on the following page demonstrates, RNG can be carbon negative where diesel and CNG is 100.45 and 79.21 grams of CO2e/MJ.

Harrison plans to use a blend of RNG that will average as carbon neutral, with a focus on instate high solids Anaerobic Digestion Facility (HSAD) and dairy sources. Agromin Limoneira Compost Facility is permitting a HSAD facility where RNG will be available from that facility early on in the agreement.

Harrison will utilize its CNG fleet to service the Thousand Oaks community with a substantially lower carbon footprint than a service provider using CNG and diesel fuel would have. Much of this improvement will be achieved by using 100% carbon-neutral renewable natural gas (RNG) day one of the collection contract. Harrison will also use renewable diesel for its transfer truck fleet. Renewable diesel is a drop in fuel with a lower life cycle emission than fossil diesel with an AR002311
Carbon Intensity for Die sel & Substitutes, grams CO2 e m itted pe r unit of energy adjusted for energy economy ratio [EERJ (g CO2 e/MJJ Certified Pathways (2020)
Diesel CNG BEV/ ZEV
Renewable Out-of-State POTW In-State High Solids Dairy 160 D iesel Landfill Landfill AD 140
~ III H t&,i ...
-; y
i!! ffl C. 120
Cl - I 00.45 Cl - 79.2 I Cl - 82.92 Cl - 31.59 Cl - 47.3 I Cl - 30.92 sm Cl - 30.5 Cl ~ 0.34 to Cl ~ Average Average Cl - 7.82 lg Average <22.93>' <151 to 330> 100 36 million' 417 million' TOO million SO million
dge/yr dge/ yr dge/ yr dge/ yr
80 60
40 20 I ■ 0.9 EER
0 .

1.0 EER 0.9 EER 2.7 EER I.0EER 0.9 EER 0.9 EER 0.9 EER
-20
• Carbon
Cl EER adj. Cl Negative -40 ner 1
■ See: LCFS Regulation, Table 4
-60 1 UC Davis; 2 Adopted LCFS Regulations Prepared by Edgar & Allociates, Inc. I 0/ 09/ 2020 ella ~edgarnx ccg
City of Thousand Oaks • Section D: Technical Proposal • Page 222 average carbon intensity of 43 gCO2e/MJ as opposed to diesel fuel’s 102 gCO2e/MJ, emitting 42% the GHG emissions of regular diesel!
Each year, Harrison plans to use 585,000 diesel gallon equivalents (dge) of RNG and 65,000 gallons of renewable diesel. Should another proposer use the same amount of CNG instead of RNG, and use diesel instead of renewable diesel, in their fleet, they would emit 6,470 metric tons of carbon dioxide each year more than the Harrison’s.

Low Emissions Fuel Comparison
Baseline Harrison
Low-Emissions Difference
CNG/RNG DGE 585,000 585,000
MTCO2e/DGE 0.0101 0.0000
MTCO2e 5,920 0 5,920
Diesel/Renewable Diesel 65,000 65,000
MTCO2e/Diesel/Renewable
Diesel 0.0137 0.0053
MTCO2e 893 342 551
TOTAL MTCO2e 6,812 342 6,470

a) Net-Zero GHG Operations
The AB 32 Scoping Plan First Update was adopted on May 15, 2014 by the California Air Resource Board and includes the Net-Zero concept as copied below. Net-Zero has been defined by the California Air Resource Board as when an organization’s avoided indirect emissions offset their operational emissions. By reporting the progression of operational AR002312
Removing 269
Passenger Vehicles from the road
Per Year
Recyling 423 Tons of Materials Carbon Sequestered by 1,623 Acres of Forest in 1 year
City of Thousand Oaks • Section D: Technical Proposal • Page 223 vs avoided emissions, it is possible to evaluate the achievement of this goal now, already showing compliance. To meet Net-Zero, one’s avoided GHG emissions must be greater or equal to one’s operational GHG emissions.

Net-Zero Equation:

Operational Emissions – Avoided Emissions = 0
In 2018, Harrison’s operation under their control has fully offset its direct GHG emissions 14 times - well beyond Net-Zero! Harrison has been tracking its avoided GHG emissions annually since 2008. Figure 2 and Table 3 on the following page depict the history of Harrison’s avoided emissions. A detailed report on how these avoided emissions from recycling, composting, and avoided landfill disposal are calculated is provided in the full report submitted to The Climate Registry.

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Achieving Net-Zero GHIG Emissions from the Waste Sector by Mid-term Beyond 2020, additional reductions in GHG emissions from the Waste Sector will be needed to achieve a Net-Zero GHG emissions goal. To achieve these reductions, even greater diversion of organics and other recyclable commodities from landfills must be realized and further expansion aind enhancement of the alternative non-disposal pathways must be developed. In addition, greater emphasis will need to be pllaced on reducing the volume of waste generated, recycling/reusing products at the end-of-life and remanufacturing these materials into beneficial products. To achieve Net-Zero, the direct GHG emissions from the Waste Sector would have to be fully offset by avoided GHG emissions. Avoided GHG emissions are reductions in life-cycle GHG emissions that would occur because waste is shifted from landfilling to alternative non-disposal pathways.